E-ZPass Group Reviews

E-ZPass NY updated its website no doubt at the cost of millions of dollars. It is WORSE and HARDER to use than the whole one. The type and everything else is so HUGE that you can't tell where you are or what you're trying to do. The old website was hokey but at least you could see what you were doing.

They are never pick up phone. I have been on hold for an hour 3 days on the row and still didn’t get a chance to speak with them. What kind of company is this? Why those people are still employed? I can only solve my problem though them, what should I do?

Travelled through NY in early to mid June. Got text notice at the end of July to pay a toll. Enter info and they cannot find my toll. Call for customer service, apparently although they give you 3 options, the only one they recognize is pay a violation. eventually they say they will send my call to a real person, and the wait time is UNDER TWO MINUTES!!!! MY LUCKY DAY!!!! 30 minutes later I am still on hold waiting for someone to pick up their phone.

They did not read my pass. Waited 6 month then billed me and said was too late to dispute. Would not give discount for EZ Pass because it was too late, their problem not mine.. NJ EZpass need a class action law suit. Less than one star.

Their customer service sucks! They are really ignorant and brush you off instead of actually trying to resolve the issue. “Well what else can I help you with because we aren’t getting nowhere about the fee sooo..” Even the supervisor got smart about an address change! She even noticed the issue and put the blame on me and put a 25$ fee on my account and sent it to collections when my stuff was always paid on time they sent my bill to the wrong property. They are just ignorant. When I talked to toll by plate customer service they were so polite and tried to fix resolve it and said that was all a misunderstanding, they should of waived the fee, it wasn’t your fault and she tried to explain it to EZ Pass customer service and they said, "Well there’s nothing we can do. Just pay the 25 and we will take out out of collections." 25$ fee I didn’t even owe them. Nothing on the account! Absolutely ridiculous. Shouldn’t even give be a 1 star review!

The worst online interface. Tried to set up pay-plate and never got it to work. Could not get online chat help. Screw EZPass! That sent me three bills for one transaction. Completely confusing. Could not set up pay by plate to pay the bill and nowhere was it made clear that you had to pay the bill PRIOR to setting up a pay by plate account, which didn't work anyway. Typically Maryland bureaucratic mismanaged **! I would give zero stars if that was an option.

The new website is dirtyyyy. It holds card numbers on the screen and clicks for money anytime it wants to. I clicked to put 30$ on my account. It clicked 2 more times after and took 60 more dollars. I had to put in a dispute with my bank to put 60$ back that I did not authorize. I took my bank card numbers off after because it was taking 30$ a day. I put credit card numbers on later to add 40$. Screen would not show money added, I had to put numbers on again, when I went to back page I saw money added. That new website page they made is a setup for big lawsuits for them. They better fix it. It is robbing people with double and triple billing.

The worst customer service I've ever seen. I've been on the phone for over two hours with no answer. I sent them a message through their website. The company needs to be replaced immediately. I just wanted to know how to return a tag for a vehicle I sold.

Every interaction with E-ZPass is so far from EZ it's a joke. They do not care about customer service at all. Website is horrible to use, a simple thing like updating CC expiration date seems impossible and FAQ don't address, or customer rep is close to an hour to speak with. EZPASS Get it together. You are soooo difficult to deal with!!!

The worst.. Robbing us blind and No one doing nothing..This people are thieves. They delays your pay and take money right out of your account... We need to get rid of this E-zpass system.. They're so corrupt.

E-ZPass sent the violations to the wrong address. Added hundreds in penalties. Scam artists. I have replied to their mail a hundred times over disputing violations that shouldn't exist as I have a tag and license plate attached to my ezpass account. I never get issues from NY tolls. NJs poor ezpass scanners are not my issue.

Ezscam needs to be investigated. Constantly charging my checking account after one use in over a month. New hidden service fees. They are the worst. They been getting away with this for years. No one to hold this organization accountable. It’s disgusting.

In the height of EZ Pass scams it is almost impossible to get in touch with EZ Pass NJ to see if you in fact a balance. I was charged $50 penalty on a $1.16 fee. I asked to update the address to prevent further issues and they advised they're unable to update because I'm registered in another state. However, NY has the correct address and they're still sending notice to the wrong address. Insanity.

What an unbelievable experience. I fully acknowledge running the toll was my mistake, and I took immediate responsibility by purchasing an E-ZPass and contacting every relevant state to resolve the fines. However, Delaware's response was outrageous—charging me $54 for a $4 toll. The breakdown was even more absurd: $15 for "combat violent crimes," $10 for "Ambulance Co. Fund," and $25 for "Administrative Fees." This feels less like a fine and more like exploitation.

$1 per month just for having one. Completely asinine and flat out robbing people. If my balance is $20, and I don’t use it for 5 months, they will take $5/month and $25 to “replenish”. So that’s $30 I’m out for doing absolutely nothing. This started out as a great idea and has been totally destroyed by greed. Unreal.

Terrible customer service. I sat on a call for 35 minute and counting, to be answer and hang up immediately, how is that great customer service and then you send me to review and rate whether you guys help me. Like come on. Do it right please.

I rarely leave negative reviews, but E-ZPass MA has truly earned this one. Their customer service is one of the worst I’ve ever encountered. Long wait times, unhelpful representatives, and no clear resolution process. Every time I try to get a simple issue resolved, I get transferred around or given vague answers that go nowhere. I had questions about the Carpool Program and whether I'd be charged on non-carpool tolls, and nobody could give me a straight answer. It's like their own reps don't even understand the policies they're enforcing. Emails go unanswered, and calling in feels like shouting into the void. Massachusetts commuters deserve better. This system is supposed to make life easier—not more stressful.

E-z pass sent the violations to the wrong address. Added over $600 in penalties. Once it hit collections there was nothing they could do so I was forced to pay so my license and registration didn’t get suspended. Scam artists.

I have been an EZDriveMA user for years, however, I recently replaced one of my vehicles and when I went to update my account I was told I would have to delete my account and open a commercial account. The reason is because EZDriveMA does not allow pickup trucks plated in Vermont as trucks (which is the only way you can register a noncommercial pickup truck in Vermont). This is completely arbitrary and stupid. Why should I have to open a commercial account for my personal use pickup truck, a small truck at that, and pay commercial vehicle tolls when I travel? The customer service rep stated it is policy that pickup trucks plated in Vermont cannot use EZPass unless I go with a commercial account. There is no way around the policy and the rep would not allow me to speak with someone else to argue the case. So if you live in a state that plates your pickup truck as TK you can forget about getting a personal account with EZDriveMA.

Recently I received a message from collections company regarding a missed payment for a EZpass toll which was for the date 04/2022. When I checked the details, the EZpass people was so lazy and reluctant to note down my full and correct address on the file and they sent notices to the wrong address for the past three years and even after the mails were returning back they didn't even tried to check for the address. Now when I tried to contact the collections team after keeping me waiting on the call for three hours, they were so rude that they don't have patience to completely listen to my problem.

My husband recently passed, and he was the primary on the account. I had many questions and changes I needed to make, especially since I knew I would need to use the transponder next week. I called the toll free number and after their run down of options to press, I pressed 0. I was able to quickly speak to a live person, Javier in Florida. Although he was in a different state than myself, he was able to quickly answer all my questions, help me make changes to the account and make suggestions and offer info. It was breeze! I couldn't believe it!

It seems they have one customer service representative for the whole NY. Terrible Experience. The first person I reached would not help me. I called again and it felt like I was talking to the same person.

E-Z Pass New York Customer Service is the worst, I've been dealing with the same issue since last November. I would never recommend to my family and friends. I will change my plan to E-Z Pass Pennsylvania and see if I have the same issues.

Zero is a better option! Moved 2 years ago. Needed another transponder. They keep sending the transponder to my old address and yes my new address is on file with them! 4 transponders later, and I still don’t have it at my house. All sent to previous address after management “fixed” the problem. Customer service gets an attitude because they don’t have answers and never send you to someone to help. They just argue with you. One supervisor, that I insisted on speaking with, said “we have no control over the mail carrier.” I asked what does the mail carrier have to do with this? He said “they delivered it.” This is the level of stupidity at EZPass. I said “ezpass put the wrong address on the package….the mail carrier has nothing to do with this issue.”

I have a transponder in my car and I constantly get violations sent to me through the mail from New Jersey and New York. I’m really tired of this company. Nobody have money to just be giving them for free for the want you to give them $100 blah blah. So annoying nothing but a ripoff!

If you are signed up for Autopay, E-Z Pass will rob you! When I signed up I set my monthly balance as $160. I only need $144 monthly for my purposes. The E-ZPass system periodically undergoes a review in which it will increase users' balances automatically based on an "average". So the $160 that I planned for has automatically been increased to $220 (monthly) which caused my bank account to be overdrawn. This effectively costs me more money since I now have to bring my account back in to good standing. Do yourself a favor and just pay with cash at the toll booth! Oh did I mention, that you CAN'T go back and revert it to the original amount? HEY E-ZPass!!! If you are going to impose automatic increases YOUR USERS SHOULD BE INFORMED OF THE INCREASE!!! AND given the opportunity to keep it the way it is set.

They funnel you through the internet to collect your data and offer opt out options that are not available to turn off through the internet and you will waste lots of time dealing with them. That is their intention, to waste your time, to funnel and streamline you into making payments and collecting as much data as possible in the process. The website would not even allow me to make a payment without entering my email and checking off I would receive future invoices though email. It does not say it is mandatory, however it would not allow me to pay my bill until I did so. Because legally it's not mandatory, however if they inconvenience you enough, make it look like it's the computer's fault, and threaten to contact your local state authority to take your registration away, you will probably just give them what they want. Which is your data. I would never do business with this company if it did not have a monopoly on all entrance points into NY where I have family.

It’s ridiculous how they charge you two weeks later. I added $100 to my account because I saw that my account was -$21. The next day, I checked my account and saw I was -$16. They charged me for trips I took two weeks earlier. On top of that, I went to NJ and I received a bill from E-Z Pass NJ a few weeks later stating that I owed them for traveling on the turnpike and they charged me a $50 administration fee on top of that. I tried to put $ in my account and their server has been down for two days. Now I’m going to get a bill for traveling to NJ again. I live in Staten Island and if I travel anywhere I cross a bridge or a turnpike. I’m a hostage because of ez pass. It’s not right that they can do anything they want and tell you “oh it’s the system and there isn’t nothing we can do”. They should get charged with a RICO indictment, they are a criminal organization.

Congress should take EZ Pass to court and interrogate them. They have been scamming citizens for years with their unethical bills. Unnecessary admin fees and pressuring people to pay bills in a unreasonable time

I have been a customer of Ezpass NY since day one, I worked for the government and currently deployed out of the country, I found out that someone has been using my tag and I’m being charged money every month since last May, I called customer service, file a complaint And asked for the fees to be refunded, Ezpass NY were able to locate the car plates, make and model and they have been waiting for NJ DMV to provide something. I don’t know what it is, meanwhile I’m the victim that’s been paying for someone else’s car And there’s nothing I can do.

I recently used my EZ-Pass for a trip and discovered that the payment was not processed, resulting in the account being sent to collections. This isn't fair especially when they charge 500 times the amount owed. We are being taken advantage of financially.

Be careful when talking to customer support. As soon as they are done with you they hang up on you even if you might have more questions. I also like the fact that they are quick to flag your registration for any outstanding payments but takes the system a week or more to clear your registration when you do make the payment. With technology today, this should not take so long to get done.

This has to be the biggest scam there is. My family took a trip the Salem from the Philadelphia suburbs. We have Pa EZ Pass that we made sure had enough funds to get to Mass and back. 3 weeks later we gets 3 bills in the mail for under $10 each with a $50 Administration fee for each one. So what should have cost us under $20, is now costing $150+. To top it off, when you go to dispute it, they only let you dispute one. The others you’re just on the hook for. I don’t understand how this is legal. Because their machines didn’t register our EZ Pass we have to pay $150. That is wrong and a complete scam. The same thing happened to my sister in law. I will NEVER drive in Jersey again. I will take the longest way around if I have to. Complete bull crap

EZ Pass is a scam, I would rate 0 stars if I could. An easier question would be what is good about the customer service, online portal, paying invoices. Overall they’re horrible. They don’t properly invoice clients let alone customers with accounts. They also try to defer invoices to other department so clients could get lost with toll invoices thus leading to additional admin fees. Their customer service is horrible! I emailed through their portal 3 times and got no responses, when you try to call them no one answers. They really need to be shut down.

This started with a very simple question. “Why are getting pay-by-plate bills even though we have a functional EZ Pass transponder (which is paying some tolls?)?” We tried calling and emailing and either guy a gobbledegook answer or no answer. Frustrated, we attempted to use the Fair Debt Collection Practices Act to force them to explain the bill. They sent it to Professional Account Management (a debt collector) in violation of said order. PAM never sent an invoice and EZ Pass said nothing. Then our registration was blocked. Now pissed and in need of an answer, they decided to inform us that a privacy concern prevented them from answering. We had to get help from the governor’s office to even get a comprehensive invoice because THAT is when we found out the bill had been sent to collections and EZ Pass had exempted itself from the FDCPA?

Beginning of May I received a text about a auto replenish charge. 2 days later got another. I called to report I haven't traveled through tolls. Was told of a plate on my acct that I thought was removed. Had it removed & disputed charges. In June I got another auto replenish text. I disputed that also. Reps had me under impression was putting in auto replenish dispute but they didn't per a Sup I spoke to. I was told to submit docs to show plate on my car, a dealer plate to get my refund. I submitted the info 10/3/2024. They said toll charges are from end of April & they have a 6-month policy on disputes so I can only dispute charges from 5/1/2024 & beyond. Nobody ever told me this time info until today when called about email I got saying I will not get my refund. Train your reps to give better information. Now I'm out of $75 for something I tried to dispute months ago & NY E-Z PASS didn't handle correctly.

This is a Scam. All they want is your money. They billed me to the wrong address for over a year. And they apparently can’t take any fees off. If there are any lawsuits please contact me. They sent my bill to collections. MIND YOU. I never knew these bills were coming in. By the time I figured it out, I couldn’t register my truck. I have over 2k in debt built up that I didn’t know. Even though I haven’t lived in that address for over 5years.

EZ Pass increased my replenishment from $25 to $600 without notice! And this is 2 days after they charged me the $25. I hadn’t even used the $25 yet. How did they even know if I had that much money in my account??? What if I was on my last.

I really hate Pennsylvania E-Z Pass. I don't have a car but I have a transponder that I used when I rent a vehicle. I register the car I put the transponder in the car I drive but EZ pass doesn't recognize it and I end up paying a $25 surcharge from the rental company for a $3 charge. Really ridiculous. On top of that, logging into the website requires cell phone verification every Single Time. You'd think you're logging into Fort Knox.

Outdated systems. Not friendly to customers, over-demanding money. It is impossible to close an account in one state to move to another state without leaving some money in the account. Overall, a convenient instrument that desperately needs to be brought in line with the modern Internet.

The NY toll system is a joke and they supposedly “aren’t connected” to other states. We purchased our E-ZPass in Pa but went through tolls in NY city and for some reason our EZ pass didn’t work so we received a bill in the mail for $40. When we tried to get it to go through EZ pass so we could pay the lower rate they first said sure no problem then hung up. The next three people we talked to said they couldn’t because we have a PA EZ pass so we would have to pay the higher rate because their systems aren’t connected. Shouldn’t every state that uses EZ Pass be connected in the same network to prevent these problems? Of course New York just cares about charging drivers crazy amounts of money to sit in line for hours to cross a bridge. Avoid New York City if you can or pay through the nose. Between the gas wastes sitting in constant traffic and the outrageous tolls they charge just to go in a part of town or crossing a bridge.

I’m currently deployed on a military mission. My wife utilized my vehicle to travel into New York for work and had to use the mandatory Toll which is completely fine. When she received the bill for the toll and attempted to pay she was told she was not authorized to pay because it’s my vehicle. When she explained that I’m not available they still refused to accept payment. Now there’s a fee and collection notice on a bill that could have been handled easily by E-Z pass customer service and my wife.

I spent the entire weekend and all day Tuesday calling EZPass, and they kept me on hold. When it was finally my turn, they asked me to leave a message and promised to call back, but they never did. I can't pay the tolls systematically because if you enter $50.00, the system reads it as $5000 since the decimal point is ignored. This is terrible.

For some reason my password NEVER saves. I know it is my own fault for not remembering however every account nowadays has a password. They make it nearly IMPOSSIBLE to reset your password. This is E-Z-Pass why is it so hard to reset it? It really is a joke.

NY E-ZPASS is the worst thing they ever made up!!! Scam...they are absolutely ridiculous!!! I'm so tired of their stupid toll payments they come up with!! I have had so many problems either they mess up and you don't receive a bill and then it's triple. Other times... I've tried to pay on a toll and it comes up that I owe nothing. I'm recently fighting a bill for $1.20 in which didn't any sense. You have to go back and forth. Then being told I owe fifty dollars for none pay.

Why is the admin fee $25. This is a blatant price gouging and should be stopped. Please someone with legal background SUE this illegal entity and shut them down. This is very shameful and I wish them and their families the very worse karma.

The ABSOLUTE WORST service EVER! The system is broken. There is no way to get into my account, and after waiting for over half an hour on the phone the line disconnected. I'm literally ready to throw my phone out the window. How can they possibly have this many bad reviews without addressing their obvious problems??

EZ Pass seems to be a bit of a scam. Whether you follow instruction on getting a tag or trying to pay the bill that has been sent. It is way too difficult to navigate, and there are area where you have no options other than to pay the bill. The bill is ridiculously exaggerated and with the purpose of collecting the revenue. I'm surprise that it has gone as far as it has without any major complaints. NYC ez pass did not put money into its system and the only corporation that profits from its use is EZ pass. PLEASE DO SOMETHING ABOUT THIS SYSTEM OF PAYMENT BEFORE WE ALL LOSE OUR PRIVILEGES TO DRIVE ....which I believe is the aim.

I transported my vehicle from down south to NY. Ezpass charged me 50 bucks for toll at GW Bridge even though vehicle was on a flatbed! When I called for a refund I was told I had to write a letter. Total ripoff. If you're transporting your vehicle to NY, remove or cover up your plate!!

The thing with E-Z pass is that even if you use it, it doesn’t mean it will always go through, meaning that you’ll get a letter in the mail stating that the E-Z pass was not used. Now you’re stuck with a full toll bill plus $50 in fees.

Hard to believe there aren’t more complaints about EZPass NY. Had tag in my car but didn’t work going through some tolls and they are giving me a courtesy and only charging me $25 admin fee instead of $50, I don’t understand why there’s a fee at all. Expensive enough driving through NYC boroughs, I can’t help but feel I’m getting ripped off here.

This E-z pass is terrible. I get violations even though my Ezpass is mounted on the windshield and they have my credit card forever. The online contact page is a joke- I submitted a dozen questions and they said it was resolved several times- I do not think anyone even read them- they just closed the case. I can’t update my card now without paying almost $200.00 in violations for about $12.00 in tolls. I ended up calling and spend over 1.5 hours on the phone with two different people. No resolution- Just pay the violations- then “add your plate so you do not continued to get violations.” My plate is on the account for over 5 years!!! This is a private company monopoly and should not be tolerated- I’m cancelling my account and throwing my Ezpass in the garbage -

I was let go from my job a few months ago having commuted for a year and a half from central NJ to Jersey City. After not using any tolls for a month I reviewed my account & saw E-Z Pass had debited my account (bank acct) 9 times!!! For $235 each time! I attempted to contact their service # & couldn't get through, so I had my bank reverse the charges (9 debits from my account from a time frame in which I hadn’t used a toll once). My bank reissued me a card and cancelled the previous one. Recently (past month) I had to use a toll twice, was prompted to call svc center again both times, again couldn't get through. I received two notices adding $50 dollars each in penalty to the ~$2 toll. I submitted a complaint yesterday on the NJ Consumer affairs site, now awaiting a response.

EZ Pass is impossible to deal with, you call customer service and they hang up on you because they are too busy! I can't log into my account and I cannot reset any of it, but they still keep taking my money without any way to see why they are taking it! THEY are HORRIBLE!!!

There should be an option for 0 stars. Like other people reporting here, this company is a scam. They auto change your recharge amount and then auto charge your account without your confirmation and they do not allow customer control. They now say it takes 30 days to get my money back. This should be illegal.

I waited 14 to 22 minutes for an answer each of the 8-9 times I called E Z p n y to update my card info. Every call was terminated as a female voice began to speak. My rate is $70 per hour so you owe me $175. Please send my check to the address you have on file. My card is blocked,,, tyvm.

Fee Scam. Just impossible to cancel and charges exorbitant fees for non sense. You can only cancel by phone (and extremely long waits) or mail. I moved out of NJ and attempted to cancel it multiple times. I sent through their website to request closure and got nothing. I got on the phone with them and just get put on hold forever. And it just keep charging me fees over the years. I can't believe this is a legal business.

So I called to pay for my bill four times and after waiting 30 minutes each time, someone would answer the phone with gangster rap playing in the background and talking to each other, but can’t take care of the customer that’s calling. You want me to pay my bill but you can't talk to me when the call goes through. I would pay over the phone, but I already paid and you guys are now trying to charge me again plus a late fee, which is not gonna happen, sorry.

My toll account is set to replenish automatically and has not had a problem in 10 years. It had a glitch and stopped charging me for tolls for about a month (but the screen still said GO). I received 20 violations in the mail which is how I found out it was not working. It took an hour to speak to each supervisor and they all told me different ways to resolve it (none of their ways worked). So now they want me to pay $600 for $20 of tolls.

E-z pass replenished their account and took $160 dollars from me, for future tolls, without warning and upped my threshold for my card to be charged, when account gets below $40 dollars, from $25. Just randomly filled their/my, account up, how much they wanted, for the future tolls. How they know I was using the highway this month? I needed that money for food. So based on how many tolls I used last month, they determined, this what they were gonna take, for future tolls. This is robbery. The fact that I have to agree to autopay, just to use my card once. The other alternative, is to mail a check or money order, just to put money on it, is unheard of. They just took my money. Money I didn't owe them. Just to replenish for next month. This is legal? Then they upped my threshold, again to $80 dollars, so if I get below 80 dollars, then they charge my account another $160. I'm not even driving right now.

I am utterly dismayed and deeply frustrated by the outrageous ordeal I am enduring. My attempts to renew my work car registration have been thwarted by an inexplicable and exasperating obstacle: an EZPassMA due. How can this be justified? A staggering $8,462.80 is demanded of me annually, with nearly $6,000.00 attributed solely to EZPassMA fees. I have not utilized my work vehicle on a daily basis, yet EZPassMA’s customer service adamantly insists on extracting this exorbitant sum from me. As a survivor of domestic violence, I am already burdened with overwhelming challenges, and I simply do not possess such a substantial amount of money. I am at a loss as to what course of action to take.

EZPass is ripping everyone off. They are purposely not associating toll fares with user accounts with transponders on their vehicles. They then mail the toll bill + "penalties" + "admin fee". Usually 10x the actual toll when YOU DID NOTHING WRONG. The design of the mailing is intended to scare people to just pay without question. THIS IS A SCAM. EZPass should be investigated, contracts closed with governments and their leaders indicted!

EZPass is horrible. Horrible billing and payment methods, horrible customer service, horrible website... All around, it just sucks, and I wish there was another option. I recently was billed $60 for a $9 toll because my account didn't auto replenish for some random reason. Now I can't even contest the toll and they are making it extremely difficult to use my pass now. I loath EZpass and hope that another service becomes available.

NY EZ Pass is understaffed, has no follow through, and doesn't communicate. I was charged a $9 toll, because the transponder, on NY EZ Pass side didn't read mine. I disputed it, but was told to pay the bill in the meantime so I wouldn't accumulate late fees, because Customer Service didn't know how long it would take the dispute to be resolved. Apparently never! It has been 2 months, no one has contacted me. I have had to contact them Every time, follow up, and sit on hold for Amazing amounts of time. Every time I have called, I have spent the majority of time on hold, with phone calls lasting 30 minutes, 45 mins., or even an hour!! I have hung up various times because I could no longer sit on hold or I got tired of sitting on hold, yet again!!!

26 minutes on hold, AFTER I have to listen to 4 minutes and 32 seconds of the scam issue going on. I could care less. I got charges $9.00 because my EZ Pass burned up in a fire. Really? I paid you hundreds in rental fees over the years. It's not the price, it's the stupidity behind it. You can just tell people to press a number if that is their issue. Second, while the woman was nice, the questions are SO NOT applicable. All I wanna do is change my credit card info. This organization needs to be shut down, and also, we need them to listen to complaints, but that isn't possible because they have no survey process. No survey process means they don't give a crap about the paying customer. There just has to be a better way.

E-Z Pass may be the devil. The worst crooked backwards company that I’m sure only exists to violate people financially and mentally. Extortion is an understatement! I set my GPS to avoid toll roads and I’m considering moving out of NYS just to avoid being forced into getting an E-Z Pass!

This company is an EXTORTIONIST and an OPPRESSOR - modern day slavery is what people are subjected to whether or not you hold an EZpass. Commuters can't even go to work, visit loved ones, etc, with peace of mind, because of all these fee and penalties they enjoy charging people. With these ridiculous fee and penalties they charge people it must their agenda to shake down already impoverished people trying to make a humble and honest living. I hope cancel culture or someone gets rid of them indefinitely, in due time; and a more benevolent company who is for the people takes their place. They truly suck. Advice - avoid toll routes as much as possible. Just take the long way because it's not worth it.

I’ve had E-ZPass NJ since they opened and all of sudden 2024 I started getting charged for a bridge toll plan that they can’t take off the account and they can’t reimburse you for. I haven’t used ezpass in months. And I have no money due to an illness and this is how they treat people. First person I spoke with was Lauren in discontinued department who transferred me to her supervisor Noellen. No help. Let’s see if they actually close my account.

Had a toll missed by my E-Z PASS transponder. Got bill in the mail, called 3x so far and each time the agent said it would be taken care of. Now I get another bill with a late fee! These people are the definition of idiots.

Cashless tolls on they forced on me. EZ Pass system is a complete scam. Random overcharges and threats to suspend my registration. The threats come in a envelope with the New York state thruway logo on it but they tell you to call ezpass. About 9 hrs of waiting on hold over 5 phone calls and have not talked to a representative yet. COMPLETE SCAM!

This company is an absolute nightmare specially for military on deployment in Jersey. Time to time you can have exit without cashier so you have to pass thru the E-Z Pass and it's the only option but they charge you 50$ extra for that and they will not send the bill to your new address but at your previous because of your ID and military don’t oblige member to change ID. So you can easily end up with thousands debt without be aware of. But once they send it to the collector, the collector will send the letter to your right address or send you a text or call you. If you try to call them, E-Z Pass, it is going to take hours before to reach them (no apologize or nothing), be sure they are going to ruin your day and they are never responsible about nothing.

Horrible crooked company. They are nasty on the phone with you. Trying to pay them for tolls but they think they can charge all these fees for not having EZ Pass. They refuse to resolve the issues. I have tried to work with them but they just get nastier. They suspended a truck registration now and refuse to make anything right. This is a complete nightmare. They need to be put out. We need other options than these crooks.

In short… Web designer incompetence. Terrible. Can’t update my payment method. But I understand. Only a few people depend on reliable websites nowadays. I use Apple products. Perhaps I’m in the minority. Dolts!

It takes way over an hr to get thru. The man told me to pay over the phone and I will get the credit back. Never did. Tried calling for 2 weeks. It's hrs and hrs of wait time. I push to get a call back at 10 a.m. The call back came at 6 PM just to tell me that the first guy did the wrong thing and I am out the money. They have you because they are the only show in town.

I finally logged in after an hour of trying to navigate the log in. There is a tag#, and account#, a Password, and a username, and a pin#, and nothing lines up. I finally managed to reset everything. Attempting to update my vehicle registration, I am greeted with "We are sorry. The application has encountered an internal server problem."

Hard to find "contact us" on main page. Currently on 1 hour phone hold bare min to even ask for help. Then locked out of my account when I know the new password. Website is glitched and asking for contact support is impossible. Feel intentional and a scam. Unreal.

I was traveling from out of state (North Carolina) and 3 times in NJ & DE, either there were no workers in the toll booth to accept our payment, there were no CASH booths open; only EZPASS, I should NOT have to pay fines on top of tolls because NJ/DE decides NOT to have enough staff working throughout the day. That is a staffing issue, not a traveler's issues even though NJ-EZPass makes it to be. People travel 24/7 and the booths should be staffed 24/7. I traveled through Maryland and only had to pay the toll, no fines. We don't have EZ Pass or tolls in North Carolina. NJ-EZ Pass is unethical and GREEDY!!!

50 dollar fee for a 6 dollar toll, took 39 days to issue the violation and then 6 days to receive it based on the the postage stamps which left me 5 days to write a dispute because they only take paper disputes to whatever address. Try calling them and they say they are having phone issues and you will sit on hold all day hoping you give up and pay the fee, I have screenshots showing money in the account the vehicle added and the original postage stamps showing my 50 day window was effectively used up by EZPASS waiting to mail out the notice to collect their CEO's holiday bonus of $50 processing fee. EZPASS holds a monopoly on the toll system and I have no idea how it is illegal for the revenue this company makes the customer support system and websites should be immaculate but instead most of it barely works. BUT you guessed it! the payment system come hell or high water is always functioning.

I talk with customer service there is no waiting time. Answering the all questions is very politely and good. The person name is Shad is very helpful. Last time I talk to my customer service I waiting 1:30 hour. That is the too much long time so I not recommend.

While going over the GWB I was charged for a truck rate [95.00] when I am only driving a regular car. This is the second time this has happened to me this year. How is this thieving company allowed to get away with this over and over. I am now fighting it but who knows how long that will actually take? Here we are in 2023 - Red light and Speed radar cams, Inflation, Higher gas prices, and now the IRS taking more taxes from from me every chance they get. Where and when does it end? Answer = NEVER. They will just keep robbing us...YOUR mileage will not vary.

EZ Pass NY is a rip off scam!!! Charging 50-100 fees for $5-10 tolls. I've been told by numerous representatives over the years that my ez pass is cleared and nothing is owed after running into random bill issues several times only to find out today that I have bills dated back to 2019 with fees on top of fees and some sent to collections. Claiming I owe thousands of dollars due to these fees!!!! This is absolutely insane. How do I owe dating back to 2019 when I've been told I'm clear several times. Not to mention these fee prices are straight up ROBBERY!!!! NY IS A SCAM! ROBBING OUR RESIDENTS AND PUTTING US IN DEBT. Sickening. Someone needs to do something about this.

Total ripppppp offf. I was forced to go through one of these dumb E-Z Pass metal thing because the road only had this option. There were no toll booths or anything to pay cash. I just paid 132 on a supposed violation for 2 tolls that were less than 5 bucks. I will NEVER willingly get this e-z pass crap. Stole my money for absolutely NOTHING. I work very hard for my little paychecks just to be ribbed by ez pass. Just awful!

Updated on 07/15/2023: Easypass, iPass whatever name they go by have no clue what they are doing. They took $180 from my account, and cannot give me a reason. They kept me on the phone for 18 minutes, and the lady had no clue what she was doing. They told me it was sent to another department, but they won’t give me a phone number or email for that department? I think for the entire 18 minute call all she did was read notes from the other calls I have made. I asked for manager or someone else, but I still haven’t received a call back. I’m not the only one that’s had money pulled from their accounts for no reason.

We all had issue with EZ PASS but it seems like nobody is hearing us, what more we have to do as tax payers to be heard, but I guess as long everybody is getting paid our complaints are just noises to the ears.. EZ pass has been overcharging us for a long time and nobody is doing nothing about it. You only have 2 days to pay a toll or they will an extreme amount of fees. The port authority won't even give you a payment plan. They want all the money upfront, and you don’t get no warnings in the mail about them suspending your registration, totally unfair to the people and no one is hearing us out. That’s why voting in our local is very important to know who are those people we putting in power.

A thorough investigation needs to be done on E-Z pass and MDTA. Thousands of people are complaining but nobody cares. They’re stealing money, people are they’re charging $50 fees for 4-6 dollar tolls, charging you for a toll even though your transponder is in the window, sending out notices from 2020 in 2022… the list goes on. Please help!

E-Z PASS somehow added a license plate to my account by themselves. The plate is very similar to one I have which is still listed, but now there are 3 cars not the 2 I own. By the time I noticed this very active other toll user who I doubt even knows this is happening, E-Z PASS has charged me over $200.00 in fraudulent tolls. So I have 2 E-Z PASS tags. The car that is getting charged to my account has neither in it because I still have both.

I travel regularly between Baltimore, MD and Delaware, so I have a commuter pass which has a reduced rate. I recently purchased a new vehicle and was unable to remove the mounting strips. However, I updated my info in my EZ account including the plate number and attempted to order more strips. In the meantime, I couldn't not drive my vehicle through the tolls. While waiting for the strips, EZ Pass charged me the full price of the tolls instead of the commuter rate. I thought no big deal...I'll call and they will make it right. NOPE!! Was basically told too bad, we can charge you more if the transponder is not mounted properly. Nasty customer representatives and absolute refusal to make any kind of adjustment. Sadly, I need to pass otherwise I would tell them to kick rocks and I would go with the competition!

You used to be able to talk to somebody to resolve, strange bills, and get violations removed or ask a question. Now there is no contact at all with a human and a decrease in results for your resolutions because they want you to mail in your bills or submit a request online. All businesses should have to have customer service in order to run their company. People are going to get frustrated and just pay these violations and this is how they’re going to make money. Such a scam. You don’t know if these are legit or not because you can’t talk to anybody pathetic service.

Most corrupt company ever. Getting banged for a $25 revocation fee, $16 lost tag fee (didn't lose it) and a $10 tag forfeit fee!! All added to a $6.13 bill that I couldn't send in due to being hospitalized and they won't reimburse me on the fraudulent charges they're hitting me with. Stay the "you know what" away and just drive through the tolls!!

E-Z Pass might sound really convenient, until you get it set up for your trucking business. Even though you have a positive balance, active account, and confirmed funds. They WILL NOT let you use the lanes until you have the physical (ugly) transponder in order for in to read it by antenna. I mean...hello?? It's 2022, how about we open those lanes, catch license plates, and charge the account? Oh wait! It's already being done! It's called PikePass! I guess people in the South actually know what they are doing. E-Z Pass is a joke and waste of money. Period.

$50 fee on a $4.16 Bill. Screw off New York. Seriously, this is bull and a total screw job. 1 star is too many. I think this is a total scam and the state should be ashamed. Seriously, screw off. You're not a bank, you're not fund raising. My $4.16 does nothing.

I tried to pay the toll charges using app TollsNY (**) and every time the transaction fails at final page but amount get deducted from my credit card but it was a false transaction so I tried 3 teams in 15 days of interval but it never worked and even I tried from their web site but it was not able to search my bill. I never received bill by mail or any manner. I have really frustrating experience to pay back my charges. At last I called their customer service and paid over phone...I hope this time it work but expect verbal receipt number. I don't have anything in written that I cleared my due. I would encourage to go with a toll device pay in advance.

We received toll violation on our NJ travel, but we paid all these toll fees with cash payments. Unfortunately, we were not able to keep our receipts...Accordingly, I called the CS number and waited forever before someone finally answered my call...I described the situation with them and told them about the incident...They told me to produce the receipt...I told them that I do not have the receipts anymore and they just told me they could not exempt my bill without the receipt...

I have been sent falsified toll violation notices from New Jersey and Maryland. I was traveling from New York to Memphis on 9/1/2021. I paid at these toll booths. I remember going through the toll booth in New Jersey. After I paid, I was asked if I wanted a receipt and I declined. I received a bill for a violation anyway. This indicates that the individual collecting the toll intentionally falsified a violation.

This is the worst company I deal with. I opened my account in 2020 and I put $25 and today which is 03/2022. I call them to explain to me what's going on with my money because I never travel nowhere. I didn't go anywhere and I have only $1.76 so please guess before you get your E-Z Pass. Make sure you on the right position because they even when you call them you take too long to answer your call and and however.

This is one of the worst companies out there. I use EZ Pass more than the average person (rideshare). I also use it when traveling. They have no competitors in DMV area allowing them to charge $50 on tolls if they want on express lanes. There is no low balance notice and if you have 2 cars registered and go below $20 you get charged $70. I have to watch my account like a hawk and have to keep adding money every week to prevent the $70 charge which is critical for me financially. If there were a competitor I would likely use them though I strongly feel that companies of this sort are severely unregulated and badly managed.

I received a Toll violation notice in the mail, it show that I went through lane 41 at the Newark Delaware toll plaza, they are saying that is an E-Z Pass only lane. I don't have ezpass, so I went to a cash lane and paid the toll with a person. I have read other reviews of people who said the same thing. This is very shady to me and get more questionable by the other reviews I have read.

Don't trust this company. They do whatever that they can do to trick you and stole your money. Don't trust this company. I certify that this review is based on my own experience and is my genuine opinion of this business, and that I have no personal or business relationship with this organization.

Can't log into account of the website. Can't get anyone at customer service on the phone, extremely long hold times and eventually they hung up. Trying to get payment updates. EZ Pass experience has always been terrible.

These thieves photograph your license plate for passing through a toll, and the next time you hear from them you receive an envelope in ORANGE stating VIOLATION NOTICE. When you open it up, it's a bill for the toll you owed PLUS a $50.00 late fee because they didn't receive payment by an arbitrary deadline when there was no original invoice issued! This has happened to me SEVERAL TIMES with this company. To rectify, they wanted me to sign up for a transponder, which is not practical for me because I travel through their tolls infrequently, but I did it to get them off my back. What a racket. This company should be investigated by Congress and dismantled!!!

Had trouble signing on to see my account. Called customer service. Was on hold for 21 minutes. Finally person who answered the phone was so incredibly rude I was taken aback. She talked so fast and I couldn't hear her since she was possibly on speaker phone. When I asked her to slow down she acted like I physically hurt her and she started talking deliberately slow. I explained I was on hold for a very long time because she was ready to hang up with no offer to help me. She was able to look me up by my phone number. She should have asked me that to begin with. The result is I have $33 balance and after the call was over I was finally able to sign on. TERRIBLE CUSTOMER SERVICE. SHE WAS MAD THAT I CALLED!!!! I hope I never have to call again! I wrote every single detail of my account down in a book I keep in my purse!

Every interaction you have with E-Z Pass is unpleasant. God forbid you should even need to close your account. It may takes HOURS of your time. I sent in my device and paid off my bill months ago and I'm still getting charged. In Hell, all services are run by E-Z Pass.

If I could give zero stars I would. I spoke with Kaity - employee # ** . They made a mistake and sent me multiple wrong devices and are forcing me to pay for shipping to return them when it was their error. Kaity said – “We know it’s our error but you need to pay for it.” After being terrible in customer service on the phone and speaking to me like I’m garbage. When I tried to discuss the issue she wouldn’t have it and hung up on me. She should be fired instantly.

I continue to receive fees for E-Z pass tolls because someone stole my motorcycle plate and went on a little tour. I have submitted police reports MULTIPLE TIMES, as requested. The last time, I submitted all requested documentation via registered mail. Still, no change from E-Z pass. What seems to be an obvious indication that E-Z Pass is mishandling this issue is that the fees at some point went to a collection agency, then, after I submitted docs to the collection agency, the collection letters stopped coming from the agency, but then later I started again receiving them from directly from E-Z pass. As if it were a brand new claim. So I guess we're back to square 1. No amount of mailed-in correspondence, phone calls, or emails has changed anything. E-Z pass is a big, headless scam. No one is listening. Their sole move is to just keep attempting to flog you with fraudulent charges until you pay.

E-Z Pass Virginia has denied my claims of charges made against my account at various toll booths in New Jersey. The plate I had registered in EZ Pass was for a motorcycle that I haven't ridden this winter, yet daily charges are made two states away in New Jersey. I had to subpoena the New Jersey EZ Pass for the photos of the violation but EZ Pass Virginia still denied my claim without ever relinquishing the photos. I see several other comments here with similar experiences of toll charges from New Jersey. I am going to pursue a class action lawsuit if I can get other EZ Pass users with similar experiences. I've canceled my EZ Pass accounts.

EZ Pass has been tremendously out of hand, I had a family member in Montefiore Hospital for over 2 months. Crossing the tolls gets expensive within time front and back from Bronx to Queens daily. I have been paying tolls and cleared out my balance to find out that I have 20+ violations in total of close to $3000 dollars that apparently is in a collection agency meanwhile my ezpass account is clean and clear.

Received invoice violation for unpaid tolls 6 months after travels. Called E-Z Pass to waive administration fees due to my transponder has a positive balance and unsure why tolls didn't go through. Informed that their NH systems don't make mistakes and should contact MA systems where my E-Z pass was bought from 3 years back. E-Z Pass NH continued that they did not get money from my EZ-Pass MA account. Called E-Z Pass MA and explained the situation but received the same scripted response. They informed me their system doesn't make mistakes either.

It claims if you pay within 7 days, you don't have to pay a processing fee.... yet it never comes up within 7 days!!!! It's happened many times.... have not heard from anyone and I keep sending emails.

Called Ez Pass Massachusetts to report charges on my account. Nasty man told me that my car apparently went through tolls in NJ and Delaware. Really❓ My car is sitting in my garage in NH. He would not refund my account. Horrible person on the phone. I’m ended up canceling the account. Avoid Massachusetts Ez Pass‼️

I have had this account for years but I have never been able to log in. Apparently I have my password wrong, but I can't reset it because I don't have the account number because THEY HAVE NEVER EVER SENT ME A STATEMENT. I have no idea what my account number is and you need it to change your password. Last time this happened I called and got through and made this same complaint, but they still do not send me statements either online or through the mail, and now it is impossible to get them on the phone. I sold my car and cannot cancel the transponder, and there is absolutely no way to get ahold of them. No phone, no email; they claim there is a "chat" on their website but I'll be darned if I can find it. They are useless. I wish I knew who to complain to.

Called EZpass New York customer service this afternoon was on hold for over a hour so I could figure out my ezpass since I need to replace it since I was in accident and it flew off my windshield during impact. They actually hung up on me as soon as they answered. I waited on hold over a hour. Worst customer service ever. Tell me what do I do about my ezpass.

Olivia ID # ** and her manager should both get fired for their lack of customer service and aggressiveness. Covid19 has gotten so many people laid off, and a lot of them are so talented, the entire customer service should be replaced with these quality people. It took me 45 Mins to get my call answered with OLIVIA who first refused to helping me until I had to raise my voice and requested to speak to her manager, then she was willing to help! Long story short because I had a fraud on my credit card I had to cancel it then realise after 2 weeks that my EZ pass was on this card. I called immediately customer service to get a new payment means in place and was told they could not help over the phone with it. I had to do it online ... so we did and put our banking and routing # in place. And I thought it was fixed since I got debited immediately $50. But a week later 8 violations came in.

EZPassNY is a disaster!!! Avoid it!!! Be careful when you cancel your account. This company is not going to refund of your remaining balance ever! The customer service is the worst I have ever experienced, you can hold the line for hours and if you are patient enough you can speak to the rudest unprofessional people with zero help. This is a city run MTA monopoly company and it says everything. The only easy thing besides the name that they charge you quickly and easily all the time but no refund. Avoid this city run disaster forever!

We visited New York / New Jersey during the holidays in December / January and accidentally went through the E-Z Pass lane due to poor signage. Now we received the bill to pay online and we cannot pay it because my Canadian postal code shows as not-valid on their website. We called them over the course of several days but received no answer. We then received a 50 dollar collections payment last week for a late fee we cannot pay. We have been on the phone today for the past 3.5 hours and no answer. Can nothing be done here? Our payment went from $1 -> 6$ - $50. If consumer affairs has any influence I would like to see them deem this a scam organization. Happy to show or discuss more.

This company needs to be removed and shutdown with congressional inquiry from the people. I have been Unjustly and Illegally charged thousands of dollars from EZ-Pass. I have contacted them to negotiate the charges but they refuse and claim they cannot confirm my identity because my license plate number is associated with another account against my will, and that they require that I physically walk into the EZ-Pass Walk-In Center to resolve; all the while the charges Unjustly and Illegally accumulate with late fees and administrations fees.

I recently went to buffalo New York from Toronto Ontario and accidentally took the EZ toll pass. I got an invoice later with toll fees which I am prepared to pay. I also got a violation fee which is 50 dollars and I wanted to speak to customer service to understand it better. It has been a week since I have been calling the customer service and every day I wait for more than 2 hours with no response. They are basically not getting on the phone and neither is there an email to contact them. So now I am forced to pay the 50 bucks without even understanding why I am being charged for violation. This is the worst experience. Why is this company allowed to be in business. Should not they be fined and shut down given their rating is extremely poor. It’s a shame that an American company is behaving this way and as a Canadian I have to put up with this. I have to state that it’s a scam that no one has the guts to shut this company down.

Have been a NY E-Z Pass account holder since 1999 (27 YEARS). Periodically, when use changed, the NY E-Z Pass affiliate increased the amount drawn from the subscriber's funding account (first notifying the subscriber), via an email (that got overlooked as sometimes happens). Though the funding account was never depleted, the threshold and replenishment amounts were accepted. My funding account was arbitrarily debited 225.00 commensurate with my monthly use. Up until, the replenishment threshold had been set for budgetary reasons (I am 67 years of age and semi-retired), I never earned a 6 digit salary.

There has to be a way to hold this company responsible. I opened an account with EZ Pass, added a card to auto replenish, and I don't understand why am I receiving violations. I go to my account to see what's going on and my card has been removed. So I call them to resolve and ask why the card removed. They tell me they will call me in 24-48 hours. They never called. I start receiving collection letters where they are charging me $50 for tolls that only cost $1.50. So I call the collection agency and they state there's nothing they can do, I have to pay the full balance ($2400) or to call EZ Pass. The same place that hasn't returned my calls. Please explain to me how is this even possible to resolve?

All over NY now there are tolls by mail at most bridges and whatnot. I live in NJ and travel to NY frequently to visit family. However, every time I go through these toll by mail booths, I NEVER EVER receive a bill. I now in January am receiving a bill that was from October of 2019. So I looked up this bill number and what do you know? There are 9 outstanding violations. Tolls in total that were due are only $25 and the fees added up to over $600. This is disgusting.

They claim to have sent me 4 invoices. I received 1 with multiple late fee charges. Despite my proving to them that I had changed my address as evidenced from a confirmation email from the RMV, they still maintained the charges. When I called in to speak with a supervisor, I was informed that they would call me back in "24-48 hours." This call never happened. Calling into customer service is at best ineffective and at worst an excruciating experience. I'm not sure if it is deliberate fraud or ineptitude, but this organization seems to be fraudulently assessing fees, and then avoiding the consumers when they call in. I assume they hope people will get so fed up that they will just pay the additional $30 fee just to stop the painful experience that is the entire Pay by Plate organization.

I have been using I395/I95 this year almost everyday. I have had my EZ Pass located exactly the same location throughout. EZ Pass picked and chose days to send violation along with hefty admin cost. I at least received 2-4 of this violation a month totaling over 700 dollars. I called to discuss to no avail. The fact is that they can see my card sitting on the dash and three people in the car. They indicated that if the card is not attached to the windshield they will consider it as not functioning right. This violations are issued randomly to the point it becomes difficult to fight it. I am at loss and definitely will reach to the state government until I get a resolution.

When I checked my quarterly statement, I saw extra charges for the same toll I use everyday. Do not trust their charges blind. When I tried to reach customer service, it takes many attempts to reach them. But they reply as if they dont work there. I didnt get my refund back for wrong charges.

I always pay my bills on time and include uninvoiced changes in my payment. I just received a overdue invoice with late fees for things I have paid. This system is broken and now I am left to prove I paid with bank statements. Not cleared up as of yet!

EZ Pass had trouble auto withdrawing from my bank account when there was PLENTY of money in my bank account. What do they do? Remove my card. Smart idea, guys...NOT. I had been fine using it until last weekend when the light said to contact them and I see that I now owe them $58 and some change for very minimal and cheap toll use. I tried to go online to pay the balance? They locked my account so I can't access it. Now I'll probably have to go through the hassle of speaking to one of their representatives. Ridiculous.

I have been an E-Z Pass user for years, everything changed when in their infinite wisdom they send me an email stating that they mailed me a replacement transponder. The transponder never arrived... someone else got their hands on it and used it (I assume).... you would think they would have a security procedure set in place to activate the new transponder... no such thing. E-Z pass is now holding me responsible for the outstanding balance someone else incurred on a Transponder I never received. In sum, I am responsible for their screw-UP and I have to pay for it. E-Z Pass deserves a Class action lawsuit, I am sure I am not the only one.

I see that another review (Javed of Edison) had a very similar issue. They just raised my "replenishment" amount from $25 to $210.. Yeah that ain't a typo, $210!! Got a notice email night before they stole it out of my account. My tolls for 1 month is $90 so basically they took out 2 months worth of tolls. Put in a request for some answers but still waiting. Everybody has a budget and no way I can account for $210 being taken out when totally unnecessary!! I already had a $45 in my account when they did it. For 25 years I resisted getting E-Z Pass and now I know why.. The only reason I did it is because I took a job that had a few more tolls my route and I didnt want to have to worry about having cash every day. I guess I will run this down and cancel at this point. Just more NJ BS.

Once you give them your credit card information, they have the right to charge you whenever and how much ever they want???? How can they get away with this scam? I already have a 20$ balance and they charged my credit card for 85$. My usage is very limited. 25$ lasts me easily 3 months. Now I have a balance of 100$ and they won't refund it. Someone responsible should take a look at this and have these people be accounted for!!!

I will start this by saying live in Delaware. I have not visited NY in a few years. In Mid-June i purchased a car. In July 9 was issued my permanent license plate. In the beginning of August I started receiving NY E-Z Pass citations. As soon as I received the first one I called them. It was clear in the picture that the Ford SUV was not my Honda CRV and there was an EZ Pass number listed in the car (I don't have an EZ Pass). The nice gentleman advised me I do not have to do anything. He was taking care of it. So the citations continue to flow into my mailbox. I have it about two weeks and decided to fax my registration, driver's license, and a photo of my license plate on my car(along with all) of the notices (including collections threats). The citations continued.

You can Never get a live person. Twice I have called and after being in hold for over 30 minutes I Hang up. They send me a letter saying my card on file is no good but I can never get them to fix the problem.

I was double billed on 2 tags so they sent me a return bag for one of the tags. Sent it back and they said they never received it. Since then I have contacted them twice times and each time they "stated" they will mail out a return envelope for my other tag. I was trying to return it since I was moving to Arizona. So, they ship me 2 NEW tags to Arizona. Now I have 3 tags that I don't use. They won't let me close my account until I send them back. SO I contact them another FOUR times to get 3 return envelopes.

I needed to register car in NH - Exeter Townhall said I needed to pay off tolls for MA. 1600$. All '18 - why did I let it go so long - I wasn't worried about the bill at all. When I let it go last year I paid like 150 bucks for everything. BUT that was when fee wasn't a 25$ "Administration" fee. Because it's so hard to calculate a bill on a computer, And in 2019 they changed the fee amount so they retro activated it just for me. Nice huh.

Let me start by saying I'm giving it 1 star because I have to! But It would have 0 stars if I could. I have had Ez-Pass since 2011 a total of 8yrs wow, think they would speak to a paying customer with some respect right? NOPE WRONG!! The customer service representatives are TERRIBLE! I called a total of 1x before and 3x on 07/16/19, there was an issue with my Pass where it wasn't reading, the 1st time I attempted which was not on 07/16/19 to fix it the girl I spoken to told me she couldn't help me because I didn't have my tag number on hand and I had no tag number associated with my account, BUT you can take a monthly payment with no issue.

I recently went to Niagara Falls via I90 along Lake Erie. Upon entering NY I went through the E-Z Pass lane at the Ripley Toll Station and was told to call E-Z Pass... no number was provided and there was no one to ask for information. I continued on until I exited at the Hamburg Plaza, explained to the attendant at the toll facility and paid the appropriate toll. I had presence of mind to request a receipt. Knowing that there was a problem with my E-Z Pass transponder/Account I re-entered I90, took my ticket and exited at Lackawanna Plaza paying in cash. Three days later on my return trip I paid in cash at the Ripley Plaza upon leaving NY.

I have several times now spent over an hour on the phone with customer service setting up my account with funds and replenishment authorization when the funds get below a certain threshold. There should be no problems. Still however, I continue to receive bills for unpaid tolls, both in MA and NH (this pass is supposed to cover both states) with no explanation as to why it keeps happening. If I miss the bill, I then get hit with a huge surcharge - currently I have at least $50 in surcharges for $1 worth of tolls that I now have to fight. I am finally returning this piece of junk. Absolutely horrible. Whomever handled the quality control aspect of this program has done a garbage job and the state of Massachusetts needs to find another method to efficiently collect tolls.

Their communication with customers is absolutely terrible. The call center reps (and I've spoken to at-least 6 or 7 on many different occasions and topics) are all extremely nasty and unhelpful. Their online portal is never accurate, and none of my questions or concerns are resolved. Charges to your account are unexplained and they do not explain billing structures/cycles to their customers. I have now decided to cancel my E-Z Pass but yet I have not been provided the proper information. When I inquired online and the call center rep was as nasty as ever and unhelpful. I do not know who regulates or manages this company but they need to do a better job.

If I could give them 0 stars I would. I have not lived in the NE for 12 years. I have gotten letters from EZ Pass saying they need a new email address even though somehow they have my mailing address. If could upload a picture of the letter I would. It is dated 5/20/19. It says need a new email address but you can view account online. I finally called to say enough. (5/24/19).

Friday I was at the toll by Walter Whitman bridge going into Philly. I was then notified she didn't have any change. I had a $20 so I then give her change. She snatches it, pinched my finger, pushes the bridge button and as I'm going out it takes a picture of my plates and I still haven't received a response back from E-Z Pass or how I was to go further.

I cross the Holland tunnel every day with two other co-workers, this month alone I checked my bill and two times I was not credited the discounted amount for carpool. The workers fail to look at you when you say carpool and constantly fail to touch their screen so that the credit is applied. She was busy to watch her phone.

Threatening that "non-payment of this invoice (for toll) can result in non-renewal of your license & registration not ignore." 1. Customers cannot dispute charges over the telephone (unless the customer is a mind reader). When chatting with EZDriveMA service representative, he said "option #9 is not explicitly given by the automated system". 2. The moment I verified my address with the service representative, he typed "the plate in the toll image is not a match. I'll submit a toll dispute that should correct the toll and waive the fee". 3. Why wasn't it verified before being sent out. This is a money making SCAM. And 4. I have never been to Massachusetts.

I left the east coast many years ago and apparently forgot to close the account for my transponder. I only realized this when I got charge a renewal fee of $35. So for about 7 years they've collected annual fees for no service, but they would not refund the full amount when I called in to complain and close my account. This company is happy to take your money for nothing! Would it be that hard to update your system to send an e-mail to customers if they haven't passed through a toll collection site in 5 years? Answer: No.

My husband and I always pay when going through the tolls. And we always ask for a receipt. However a week or so later, we get citations in the mail saying that we just go on thru. We always have our receipts to prove that we paid. This system is a fraud and we've decided to now take it to court. This happens too often and we're tired of it!

I drove a friend to JFK from Orange County NY and picked her up as well. The Tappan Zee was under construction at that time. I’m so naive, I thought at first that the toll was waived because of the terrible conditions! When the bill came, I paid it late; then later, paid $10 in late fees ($5 each way). Months passed, and when I got yet another letter declaring unpaid fines, I sent a note with a copy of the check. Today, 2 years later, I’ve a collection letter for $60! Huh???

My wife drove over a bridge in NY. Activated toll. My first notification was a bill for the toll $1.25 and a $5.00 late fee. I went to their website, and they don't provide any evidence (ie. a date when the first bill was sent). So I can only conclude that they wait for the bill to be past due before sending the bill to raise more revenue.

This company should not have rights to fine unless they train their Representatives to be competent enough to explain policies. To be honest, making the tolls electronic have given them the opportunity to fine people wrongfully for violations they didn't even know about, (in my case) making this just another scam supported by the state. Thanks a lot E-Z Pass for further crushing the common Man.

I got a call yesterday stating I owe 1,000 in unpaid tolls, so I said to myself, "Ok, I'll pay the 1000", but they refused to take 1000. After it wasn't E-Z Pass calling me. It was a collection department calling me, claiming that I need to pay 26,000 in tolls and fine, it's 8.50$ per toll and each unpaid toll is 100 fee. The rep told me that I can no longer pay the toll. That we have to negotiate a number to pay MTA/E-Z pass or they could suspend my license, so I've asked, "Is 2000$ a better number?" The rep claimed a better number to pay is between 7000-10,000$. I wanted to faint when I heard that, how is a company benefiting like this- Is there any possible way to outcome out of this? I can't seem to pay 10,000$. This is outrageous.

I cross the GWB every day with two other co-workers, this month alone I checked my bill and four times I was not credited the discounted amount for carpool. The workers fail to look at you when you say carpool and constantly fail to touch their screen so that the credit is applied. This is ridiculous, I have been given dirty looks by the workers.

I was issued a new credit card so my E-Z Pass account would not replenish. They are charging me 200.00 on a $5 toll... They have contacted creditors. This is ridiculous. I disputed it and now the creditors said they would take 50% off and charge me 100.00. The toll was $5... Are they serious...

I crossed the Grand Island Bridge 18 times in the course of a month and received a first time bill of 918.00 for violation of nonpayment fee. That's $51.00 every time I crossed the Bridge. How can an 18.00 bill become 918.00? I called the E-Z Pass number included on bill and and explained I received this bill for the first time with a violation fee and asked why there is such a large fee attached? I was assured the fee would be dropped as long as I paid the $18.00 and bought an E-Z PASS with a minimum balance of 25.00. That is the very definition of extortion, but I could not afford 900.00 at the time so what was I to do. I paid and bought an E-Z PASS and thought this was over.

I got a violation in the mail from NY E-ZPass. I haven’t lived in NY for 3 years, I moved to Hawaii. They have my old plate# listed. I called the NY DMV and they have record that my plates were surrendered in 2016. DMV said I would have to produce old receipt or pay them $5 to send me proof that I will then have to send to E-ZPass to dispute the charge. You would think these agencies would get their act together and communicate with each other and cut down on wasting taxpayer dollars! But no. This is an extra stream of revenue, all the bogus violations.

This company not only did not waive the fees for my first time violation as they claim they did for first time violators as they stated in their letter of violation to me. I felt I had been wronged so I called their customer service line to talk with a representative and they informed that they can only be contacted by mail (which in itself is just ridiculous), so I did just that. I sent in a three page letter explaining how I felt I had been wronged and the accusations brought upon me in their letter of violations and went into great detail explaining.

I live in NY and have a NY E-Z Pass account. We visit friends throughout Massachusetts regularly. We have never had an issue with tolls until November 2, 2018. Our E-Z Pass transponder was read a number of times in NY and MA on the way to Springfield and on the way back home. We received a bill from Pay By Plate MA stating that their sensor at Westfield-East read our license plate and billed us for the toll. It was an amount that was higher than what would have been charged for the toll with an E-Z Pass.

They charged me twice, 1 minute apart. Once going southbound at Fort McHenry, then 1 minute later, going north. I called to dispute it and they doubled down, saying I probably drove through the tunnel (1.5 miles each way), circled at Key Highway, and came back...1 minute later. That's 180 MPH negating the loop and 2 lights at the bottom of Key Highway to come back. The woman realized what she said was stupid after I pointed out how fast I would have to go, but still wouldn't give me back my $1.40.

E-Z Pass apparently sent me tags that do not belong to me. We have 3 in the house, and recently they stopped working. When calling in, I was informed "someone" (not anyone in my house) reported the tags stolen or lost. When I explained they are not lost, a rep said "oh ok, I will reactivate them, just call back when you get the violations and we will credit the account". Upon receiving the violation (3 cars at approx 9 tolls), only 2 weeks later, I am now being informed all the tags do not belong to me, they are another person's. When I asked, "How can this be fixed?" I was told, "Just mail the tags back with a post it note explaining what is going on". Are you kidding me? Who is running E-Z Pass? Uncle Floyd?

So, this month E-Z Pass of Massachusetts decided to charge my account four (4) times in one month for tunnel access. Even though I reside in Virginia, the E-Z Pass of Mass worked better for me because it replenished my account automatically when I got down to $40 instead watching the web to update my account. Their claim is they DO NOT LIKE to charge customers' accounts more than twice a month because the banks believe there may be fraud and stop the transaction. This sounds more like a finance officer's preference because if someone owes money then you collect. So with this being said they charge my account for a total of $465 in one month. I have 4 vehicles with transponders with only three on the road. None of my family activity has changed when it comes to the tolls so what cause their system to run a report & decide to raise my auto-replenishment from $75 to $240.

When I called, there was an announcement that "if you are over 60, we have a special offer." OK, I was, so I clicked. Somebody then tried to sell me a medical alert.

I received a letter from a collection agency for $54.75. This was a surprise because I never received a bill or saw a violations on the E-Z Pass site. I called to inquire. The rep automatically had a rude defensive attitude before I could even ask a question. She started every response with a nasty "sir". Calm down Cardi B. I was just asking questions. She said I didn't get an email alert and didn't see a notification on the site because I have NY E-Z Pass. Not NJ. Anyway, I just got frustrated and gave up on follow up questions. So annoying that "customer service" can't be nicer and more helpful. I know it must be tough dealing with people all day but, not every customer is calling to be a problem. I purposely didn't pay this girl because I don't want her to get credit for the collection. I will pay online.

In December 2018, I drove from PA to NY to spend Christmas with my parents. What used to be $.75 tolls at the NY-PA border on I476N are now $.90 EZ Pass ONLY tolls OR $2.00 "Pay By Plate" tolls. I had my change all ready, but no toll collectors, and I'll (hopefully) be mailing in my "Pay By Plate" payments. From the looks of the reviews, it looks like they'll get you on a 'technicality' of late fee, speeding through a toll, or other such garbage to extort money. I checked the EZ Pass website, and it's a $35 fee for the pass (per vehicle), and $3 annual fee. I know it's cliche to say "there should be a law"...but there should be a law!

How are E-Z Pass and pay by plate not linked? It's so they can screw the consumer so when you pay your E-Z Pass the other keeps accruing fees. And the people at customer service are the rudest people I've ever dealt with in customer service. What an absolute travesty.

This is my first time writing a review, ever. I am so frustrated with E-Z Pass and their website. I made a payment yesterday and everything was confusing but I got through it and I thought everything would be fine. Today, I tried to log into my account and I could not log in anymore. I tried resetting my password and nothing worked. Their website is outdated and doesn't work. Their customer service is terrible. Their system is terrible and they are not operating as a functioning company.

I keep adding money to my balance because every time I add money to the negative balance they accumulate, the balance gets back to negative. It is stealing. This is very bad and another thing why Pay By Plate is accumulating in my account when I have a transponder and keep adding money to my account. Pls if anyone can help me to straighten this out. I can’t afford it to keep adding money and them taking it abruptly bringing my account back to negative balance and Pay By Plate accumulating. Pls anyone can help thanks.

I am going through the difficult time trying to set up my account to be paid automatically from my checking account. 3 girl from customer service were confused and could not process it. I was on the phone with the supervisor Janet. She asked me to FAX my bank info to her, as she could not get it on the phone either. I did fax it. Fax was not working, I called back, another 15-20 minutes on the phone without saying anything she transferred me to another supervisor, she's telling me fax is out of service and asking me to fax on a different line. I am asking her to be on the phone when fax get through, she is saying it's not possible as it's another side of the building, she takes my phone number and promised to call me back. The fax she gave me turns to be a phone line, I am calling back. Very unprofessional and incompetent, hope management could train and replace some staff members in order to function effectively.

I contacted customer service 18003338655 around 7:20am to be educated on why automated system was provide a minimum amount due higher than my last transaction 1 week ago. Also why I received multiple violations in mail although I used the E-Z Pass. CSR Sharma was tone was very condescending. After providing my option I ask if I can make payment of 177.00 she repeatedly repeated herself without directly answering my question. Finally when ask if the answer was yes or no she transferred me to make a one time payment but did not lower threshold as she stated she would. I had to speak with a 2nd CSR Debbie around 7:33am who very helpful. In total I spent 30 minutes unnecessarily had the CSR listen and was not so bent on telling me what she wanted me to do.

I live in FL (it is nice and warm today) but in August I was on my way to NH and had to pass through MA. The MA E-Z system does not accept my FL E-Z system. How convenient. And not having an option to pay cash, as there are no toll booths, I have to Pay-By-Plate. OK, so I'll pay my 50 cent toll when I get back home and find it in the mail. Oh no, no, no. The bill comes in the mail before I back to FL. Guess what, I have a LATE FEE because I didn't rush right back home to pay my "E-Z" toll. After numerous phone calls and playing a lot of solitaire while on hold I cave to the Massachusetts Socialist Republic and wind up paying $5.60 for a 50 cent toll. Fool me once shame on me, but you'll never fool me twice. Next trip I'll go by way of NY, VT, NH.

I had E-Z Pass for years leaving in NJ-NJ Metro area. Initially I have used NJ E-Z Pass, but starting doing a lot of trips from NY to NJ and instead paying full price. I took NY E-Z Pass, so could save some money, because holding NJ E-Z Pass, paying full price coming out of NY. I drove the company car and used my E-Z Pass until I returned the vehicle back to the company and moved out. Last week on Saturday at 1 a.m. I received email regarding replenishment to my account and I had a concern, why??? I have my transponder with me and I am in Florida now and cannot use E-Z Pass down here. I went online and what a surprise, looks like I am going thru Tolls everywhere in NJ and NY, and I am not... I tried to call right away, and there is no answer till Monday's operation time. So I went online and submitted my message.

I drove my boss to work, we used her E-Z Pass transponder. Now 2 weeks later I received a toll violation, because her account was negative. My now former boss says, it is my problem. E-Z Pass customer service is refusing to collect and bill the E-Z Pass holder and now charges the driver the toll. This is not right, it is her account and if there are insufficient funds in the account, sent her the bill, since I provided name and address.

I recently drove from South Carolina to Massachusetts. During my drive on I95 I noticed the E-Z Pass signs and signs for “No cash” payments. I called E-Z Pass while driving and gave the representative my license #, plate # and email address. They said I’d simply get a bill. I then explained that I was driving from South Carolina through all the states to Massachusetts and is there anything else I need to do. They said “no” and that I “Should be fine.” I am now learning how complicated the toll systems are. However I was an unsuspecting motorist that had NO IDEA how the tolls work. We have no tolls in South Carolina. And I assure you that I had no interest in violating a toll. I have paid the toll amounts and have asked that the administrative fees be removed. The Delaware E-Z Pass refuses.

I have received so many bills while my account is up to date. Now I recently have been sent to collections for a bill of $759. On top of that, they have me owing them near $2200.00. When I called once the representative put me on hold and never came back. I then called back and the pre-recorded line said it was after hours. Just pitiful!!! What a sham!

Today I received a letter from collection agency again because of E-Z Pass. I have paid all bills and my account balance of tolls by mail for the car has been zero for more than half of a year. About one month ago, E-Z Pass asked me to pay $31 which dated back in Mar 2017. I paid $1 and mailed my account information to dispute the $31. As usual they conveniently ignored my account information and transferred the $30 left to a collection agency. In addition to the current issue, about one year ago, I asked for refund of $500 twice because it was my bank’s fault. I never asked my bank to credit back the $56 in Sep 2017 which I paid E-Z Pass in Aug of 2017. Because of it, I was charged penalty of $500 (the penalty is simply outrageous for $56). After I found the issue, I immediately told my bank and my bank reversed the mistake and charged my credit card $56 in Nov. 2017.

Went to Niagara Falls for 2 days on vacation. Stopped and paid tolls at booths staffed by attendants. A few weeks after returning home to PA, I got a bill in the mail saying I owed $4 in tolls. I disputed it because we stopped and paid cash at ALL booths. In turn, I was sent a bill for $9. I disputed it too. Today, I got a red “violations” envelope and a bill for $251! No, that is not a typo. A $4 fee that I didn’t even owe in the first place has now become $251.

On October 18th 2018 I place a call to EZ Pass NY regarding my account. I spoke to a representative named Vawn. She was very rude, unprofessional and unhelpful in resolving my issue. I then ask to be transferred to speak to a supervisor. I spoke to Miss **clerk number **. She was very uninviting, noncommunicative, unprofessional customer service agent. She did not help me solve my problem and she did not even attempt to try to help me solve my problem. Customer service was unsatisfactory, poor, and disgusting. The cause of being monitored and recorded so please follow up and review the recording.

I am a rideshare driver who uses the MA Pike regularly. I have a transponder solely for this job. I have been in a car rental program for 2 years where you have to turn your rental car in every 2 months and rent out another. Obviously the license plate changes. I returned a vehicle on 8/15 to the rental company and got another one for 2 months and use my transponder for the tolls. No problem right? Wrong. The rental agency rented out the returned vehicle to someone else and I was charged for their tolls over a two week period by the plate as well as my own tolls on the new rental. That person racked up almost $200 in toll fees. I went to the E-Z PASS office in Auburn, MA to dispute those charges. I was told then that it would take 60-90 days to get a credit.

I returned the E-Z Pass transponder (Mass) which was owned by my recently departed fiancé. I received documentation that they are now going to charge me for it because it was defaced. This is a total lie. They said there is glue on it, black marks and it's dirty. This transponder is about five years old and in no way was defaced. I've asked to speak with a supervisor and get nowhere. I've faxed in the required documents twice about his death and they said they didn't get them. Then they keep asking to speak with my fiancé. He's deceased... how many time do I have to repeat this? I suggest getting the E-Z Pass from another state. If you ever have to return yours to MA, take pictures.

I was recently on a trip crossing through DE. I unknowingly got on the highway without cash, no debit card to withdraw money from so I had to make the decision to go through the tolls and explain the lack of money. I stopped at the GATED tolls, I was in no way trying to sneak through the E-Z Pass lane and hope they didn't see me. I got a bill in the mail for $54 including an administrative fee and two fees going to DE state funds (I'm not a DE resident).

It is apparent that E-Z Pass does everything in its power to collect administrative fees and preys on its customers in order to make millions of dollars off their backs. For example, they will shut off your automated billing, just to close your account, for you to incur fees and then you will have to pay to re-establish your account. If you do not pay, they will send your account to collections with large administrative fees. For a 5.70 toll balance I was charge a $40 administrative fee. That's 7-8 times the amount of my toll! WTF is going on here?! Customer service is freakin' joke - I feel sorry for anyone having to work for this parasitic company. ** E-Z Pass!!!

E-Z Pass should need to update their system. I have been trying to log in but to no avail. The customer service is very poor as well. I waiting almost 20 minutes and that almost an hour talking, waiting, talking, waiting again and again to the CS representative who seems does not know what he is doing! You cannot enter your account that is despite you are using your exact password and username.

I received a ticket from NJ E-Z Pass, for unpaid toll ticket. Since I am an account holder, I logged in to my account and disputed the charge online. While I was taking care of this ticket, I found 4 other old ones, that I never received notice on. I tried to dispute them at the same time, but it wouldn't allow me to do so because they were old and had been sent to collection. I called customer service and I was advised that my Total due for the tolls was less than $10, by adding up the 4 tickets. However, because they were now in collections I had to pay $204 (due to administrative fees). Are you serious? I am an account holder, in good standing. Had I known about the tickets, I would have disputed and paid only the Toll amount. It is absurd to try to collect over $200, when the total for the tolls is around $10 only. This is extortion!

There is no reason I should have to add $70 to my account every time I want to add a little to my account (2 responders $35 each). I already have nearly $30 on the account but I just want to add a little more for an upcoming trip. Does PA Turnpike need to hold $100 of my money. If they are using my money to fund other ventures I should have the choice and right to choose if I want to add that kind of money onto my account, not be forced to add that kind of money. Both transponders dip from the same place anyways. I SHOULD NOT BE FORCED TO HAVE $100 ON MY ACCOUNT!

I am not understanding why E-Z Pass & Pay By Plate are 2 separate things. My cc needed to change due to the bank cancelling it for fraudulent charges & my E-Z Pass needed the new #'s. During this time I had a $3.00 toll. I then rec'd a bill in the mail, but from Pay By Plate. Not knowing they are separate things I updated my card and made a deposit. Well, little did I know one does not transfer over to the other. Essentially I just pd $35.00 for that $3.00 toll and to have my registration unmarked as non-renewable. Why in the WORLD is this so confusing? All the while there was $ on my E-Z Pass acct. Very, very confusing and nonsense.

What is going on with their Automatic Replenishment Amounts? This reminds me of my time living in Communist Cuba. If I want to put $25 dollars as an automatic replenishment amount, why in the world these people need to go ahead and impose a $255 dollars replenishment amount? Why force clients to such high amounts??? This is tyrannical. This is shameless. I am the one who decides how much my automatic replenishment will be, not the government! This is unsettling.

I have business tolls showing up on weekend where I travel to NY from NJ during the week. It is affecting my integrity of my routing reports and reimbursement at work. I was told that is impossible, someone must have been driving my car on 7/21/18 and 7/22/18. I never left my house on 7/21 and 7/22 I was at a picnic for my good friend's birthday 15 minutes from my home. I never drove over the Verrazano bridge on that date, in addition to other tolls. Meanwhile, I am missing tolls from 7/19/18, which I will not be reimburse for and I could be told that I will not be reimbursed for mileage because the tolls do not match my travels. I am told that it will be reviewed in 7-10 business days and it is most likely I will be told that I am responsible for the tolls and that my transponder went through those tolls at the time recorded. This is impossible.

How do I get two bills so far apart from each other, when they are from the same day? This second bill I'm paying (I should say trying to pay, more on that later) already has added fees and it's before the due date. The website is the slowest thing I've ever encountered, I clicked on pay toll, looked up consumer reports, created an account and started writing this before the next screen loaded. I tried to call, the phone system is not good. I kept typing in numbers, and it kept rejecting me, I typed every number I could find on this paper and nothing, it kicked me out for too many attempts! (come on, I'm trying to give you money, you want money don't you?)

Months ago, (March or April) I called and changed commuter plan since I was going over a different bridge. The agent confirmed she closed down the Delaware Memorial Bridge plan and enrolled me into the Commodore Barry plan, which would refund $18 the next month if I used the bridge 18 times. I didn’t see the refund and called a few weeks ago and was told the agent did enroll me properly when I first called and their system still viewed me as using the Delaware Memorial. She said she would cancel it and put a request in to correct and refund the 2 months. Today I received an email indicating the request was denied. I called E-Z Pass and a young lady with a bad attitude answered. I was already livid for having to waste more time over this and her attitude just got worse. Ultimately, she saw that E-Z Pass messed up and put another request in but she was HORRIBLE and so rude.

I got a bill for $17. They cannot find my online payment. So here I am a month later with an $864 bill which they are telling me I need to prove I paid. My anxiety level is already sky-high. This is disgusting! How on Earth can they be allowed to do this to us? If anyone knows what I can do please let me know because If I don't pay it within 14 days, they say it will go to collections. I have been working on my credit for many many many months. I am beyond disgusted right now!!! I guess I'm going to have to lawyer up.

E-Z-PASS charges Motorcycles 90% of the regular toll. This is a Ripoff because motorcycles are less than half the size and have only 2 wheels and are better for the environment! Even Carpoolers pay less! Where are the motorcycle lobbyists and manufacturers? If they care about us their customers they would do something about it. I ride a Vespa scooter and feel ripped off anytime I cross these bridges!

I can't believe our government endorses this program. I rarely drive in the Northeast, and I was driving a new vehicle South after picking it up. Getting a feel for the toll system can be confusing, especially since the toll system can't take credit cards. If you unwittingly drive through a toll station, you don't simply get a notification of the charge to pay. Rather, the FIRST notice you get will have a $25 or $50 surcharge added on for administrative fees. It is extremely upsetting to get this type of unreasonable and unexpected charge from an organization representing the government. The only bright point is that when you finally get a person on the phone, they are very friendly and helpful.

A month ago, I got a notice in the mail saying that I owe $105.00 for unpaid tolls, which I hadn't known anything about until then. I called the Thruway Authority and spoke with a woman who claimed she can reduce the amount to just $15.00 as long as I pay it by July 13. This same person said that if I don't want to use a debit/credit card, I can send her a money order. That made me very uncomfortable. So early on July 13 before 5 am, I went onto their collection agency website, and paid $20.00.

I have 1 E-Z Pass. On occasion I use said transponder in three different vehicles. E-Z Pass has been charging my account even when I have paid cash when I don't have the transponder in the other vehicles! I was told by customer service that they charge the account by plate number whether cash is paid or not! So E-Z Pass is collecting money twice. This practice seems absolutely unfair and improper!!

I had E-Z Pass tag that they said was read but no funds in the account. I told them that I get it automatically deducted from my account so there is no issues with funds. It turns out they are calling from a debt in 2015! WHY am I finding about this now - and now I have to pay FINES that are over 10 times the toll amount! I call E-Z Pass and they tell me to call the collection company and deal with them. I WANT TO PAY THE TOLL! Why am I finding out about this now from 2015?

I’ve been treated unfairly with toll violations that make no sense. They are ripping people off!! I paid every toll and still they want to charge a $50 admin fee but they also use tolls by mail? What a joke. I refuse to pay their crooked system.

I never received a bill for the toll until recently. I have a bill for $18 in tolls which I agree to pay. However I have administrative fees of $150 for a bill I never received until recently. I will not pay the $150 fee for their mistake. I will continue to appeal the outrageous fee. Don’t know why this is legal, this is basically extortion. What’s funny is I am conveniently signed up with UPS and I receive emails on what mail I have coming into my mailbox and I have received nothing from them and neither can they indicate what date they sent the “notices”.

I barely travel where there are people-less tolls or overhead tolls but every time I have, I always pay the toll upon receipt of the toll by mail. As recently as June 16th 2018 I paid the last one I got for $6. Apparently, I had an outstanding toll by mail dating back to Dec 2017, yet every one I received after was paid and not once on their site while logging in to pay the toll did it show I owed a bill from over 6 months ago. Yet two days later I receive a "Notice of Debt" regarding this $5 toll which was now $105.00. This is a RIP-OFF scam, how is it I could go 7 months paying every toll by mail I received and not once on their website nor by paper was I aware of this past bill, now it's in collections.

I thought that getting an E-Z Pass was going to be a good and fast way to travel and see my son and my granddaughters, but it was the worst nightmare ever. I registered the E-Z Pass and of course I entered my information of my bank account but after a month or two, I started to get bills with crazy fines, hundreds of dollars. I called them, they said that the bank refused to pay. I called the bank, they said they will never refused, and I have funds in my accounts, there is no reason for it. Now I sent them a letter, I will post a follow up review after I have the respond.

As others have reported, I had my transponder in my vehicle which did not pick up going through 5 $1 tolls (total of $5). I received a surprise bill from a collections agency claiming I owe $155. (Each $1 toll had a $30 fine). I called E-Z Pass to straighten the situation out, give them my account info, etc. They claimed that they sent a violation notice for each of the 5 fines... I verified my home address to which they claim they received them back as "return to sender". Impossible. I still live at said address with my father, neither of us have received the fines and we were able to get the collection agency's letter (funny how that works). Plus, we have an E-Z Pass account. Why would we skip out on $5 that SHOULD HAVE BEEN CHARGED TO OUR ACCOUNT. E-Z Pass sent the case to a collection agency who was "unsure" if this was going to impact credit reports and suggested I pay the violation as quickly as possible to prevent it.

I am very disgusted with E-Z Pass. I have received a surprise bill in the amount of $329.00. According to them, they’ve sent me the original bills but I never received them. I have noticed the ticket number is the same for three different dates when it should be different numbers.

Since I have been traveling back and forth between New York and Jersey we added my car to my wife's expands. We would notice a charge to the account and I was still received a bill. The charges go through sometimes weeks after. There was no set schedule. It was so frustrating. Calling was always a nightmare!!! Rude apathetic people! Fines 100 $. Are they out of their minds? Disgusting company and now they're a monopoly. Who voted for this and more important who is getting rich off the backs of the common man right up there with the court system. DMV and all the others that are making sure that you are threatened into submission. Clearly they have their hands in the pockets of the politicians!!! Shame shame shame.

As many people have already said, I never received the original bill but somehow the fine reaches me no problem and in the past after I've paid the bill I still get unpaid bill notifications. I have tried numerous times to sign up for E-Z Pass and after going thru the whole process get an error message ": PLEASE TRY AGAIN LATER" Typical government bureaucratic mismanaged. Waste of time and tax dollars!

I live in New Jersey but on 11/20/2018 we had a business invitation at Citi Fied in Queens NY. As probably many people we didn't know their tolls had been removed. I was waiting on the notice on the mail in order to pay, but I never received anything until last April 2018 when I got a pre collection notice. I contacted E-Z Pass and I was told that all I needed to do was filled out the bottom of the violation so my E-Z Pass could be charge for the $17.00. I follow the instructions but I sent everything certified **. This information was deliver on 04/11/2018 @ 7:21 am. Today I got a collection notice for $217.00. I am calling E-Z Pass. They are stating that they never got the information and that the only way to resolve this problem is for me to pay the whole amount. I am willing to pay the $17.00 but I never received the emails they claimed they were sent to ** until the letter on 04/05/2018. Thank you in advance for your cooperation on this matter.

I called to cancel my account a few months ago and paid any outstanding fees directly to handled by customer service rep. I was assured that the account was closed. Today I called because I am still getting mail to my old address, which indicates acct number. I asked to please completely close out acct. They are telling me that I have violations from 2012 and that acct cannot be closed. The rep was extremely rude and frustrated. I then spoke with a floor supervisor who told me that if I pay $16.00 violation fees then they would close the account. I said no because I’m sure I have no outstanding fees. All he offered was for me to call the violations team directly.

I have been charged hundreds of dollars on late fees for tolls in which I have never received the original bill in the first place. When E-Z Pass customer service is called they have blamed it to the US Postal office to your email provider but there is no accountability on their end. Unlike NYC Gov parking violations, one can simply put their license plate and look up the bill, E-Z Pass makes it that you must wait for the initial bill which carries the violation number with the notice. That initial bill never arrives but conveniently the bill with the late fee violation always does. I have prepaid my tolls and still the bills with the late fees arrives. There should be more control on E-Z Pass system given that there is basically no other way to pay the tolls than using them. Those tactics are causing people like myself an unfair amount of money.

When we sign up we acknowedge "Whenever my prepaid toll balance decreases to or below the replenishment point specific to my Account, the New Jersey E-Z Pass Customer Service Center is authorized to charge my credit card. I am aware that my replenishment and threshold amounts will vary. By Clicking SUBMIT, I authorize these transactions."