E-ZPass Group Reviews

I can’t believe how poorly EZPass NY handles billing. They send emails saying I owe money, but give NO details at all—no date of travel, no location, nothing! How am I supposed to know what I’m paying for? It feels completely unorganized and unprofessional. Instead of making things easier, they make everything more confusing. Their system is a mess, and their communication is terrible. Absolutely ridiculous experience.

Why is this always the worst like NYS taxes are so high and you can't make a website and shit that just works instead of having us jump through hoops to use your shitty roads? Why is it never just easy? What incentive do I have to even pay this crap when you make it DIFFICULT TO PAY. DO YOU EVEN WANT MONEY? WHAT'S WRONG WITH YOU?

This business model is a scam. I am an EZpass NY customer, which is also a scam, I went through multiple tolls in NJ in one day and two of them did not catch my pass resulting in a toll summons being sent to my house for $4 in tolls + $50 service charge. I dispute it online and put my ez pass information in and then call and wait on hold for 2 hours for confirmation that this went through. I was told the payment should process only $4 worth of tolls on my EZpass account. A month later I get a final notice for the $54 I owe because it never processed and am told it is too late to dispute the charges and if I do not submit the payment within 10 days (on the date of the notice, so 5-7 days by the time I received it) it would be sent to collections. How are they allowed to operate and take advantage of commuters or even their customers is terrible. They should be looked into.

The most ridiculous company! I am waiting to talk to a customer service for over 100 minutes and still waiting. This is Monopoly! How much patience EZ Pass NJ expects us to have. Administration fees $50 for a toll less of $2 is outrageous.

I have been trying to set up an E-ZPass-NY account and receive transponders for my vehicles since August 20, 2025. E-ZPass has made multiple errors and has not provided me with electronic access to my account or shipped me transponders. After the first time that transponders were not sent, E-ZPass said they were resending them. I received a USPS tracking number from EZPass after inquiring a week later about not receiving the second shipment. It indicated that transponders were not sent. Today, EZPass reps told me they do not provide customers with tracking numbers. I have no way to access their online account system because it has been down for a month and their system will not provide me with access. I have been told I need a transponder ID# to set up access to their system when my account number is not recognized, but there is no way to verify if this is the case or not. So, I have no way to see my billing information.

These unlawful group of handlers are uneducated as can be. My replenishment amount was $30, that took me at least 4 months to even go through. I barely EVER use the turnpike. I went on 1 vacation this year, using the thieving turnpike 2 times (to & fro) and today I get a letter from the thieves saying I need to make a payment or my account will be closed. I tried to pay $30 and was DECLINED stating I have to pay a minimum of $52. They raised my amount AFTER USING THEIR HORRIFIC TURNPIKE 2 times in the past 6 months???

Long, Long phone wait times, rude/arrogant customer service with some not knowing all the rules/regulations. Not trained to do their job. Absolute mess. Long lines also in person at site in Newark NJ.

Customer Service don't know how to help troubleshoot. Just kept me waiting for a long time. One just completely ended the call after telling me to hold. Transponder says active online but not working at the bridge. I wish there's an alternative to this and please take time to monitor your reps

How hard is it to answer a phone call? I have spent 12 hours on hold the last month trying to give them money. Their login for the website is atrocious and they have the audacity to threaten collections to a customer they wronged. If you are a company involved in collection possibilities, you need to have a sufficient number of employees to answer calls for collections or, get this crazy concept, CALL people to handle the issues.

Without getting crazy into details, they overhauled their system, charged me way more than they were supposed to; and basically told me to pay it off or it’s going in collections. The man I spoke to couldn’t care less and just kept saying, "Pay off the amount you owe" without listening to a word I said. They will hire anyone off the street here.

E-ZPass NY updated its website no doubt at the cost of millions of dollars. It is WORSE and HARDER to use than the whole one. The type and everything else is so HUGE that you can't tell where you are or what you're trying to do. The old website was hokey but at least you could see what you were doing.

They are never pick up phone. I have been on hold for an hour 3 days on the row and still didn’t get a chance to speak with them. What kind of company is this? Why those people are still employed? I can only solve my problem though them, what should I do?

Travelled through NY in early to mid June. Got text notice at the end of July to pay a toll. Enter info and they cannot find my toll. Call for customer service, apparently although they give you 3 options, the only one they recognize is pay a violation. eventually they say they will send my call to a real person, and the wait time is UNDER TWO MINUTES!!!! MY LUCKY DAY!!!! 30 minutes later I am still on hold waiting for someone to pick up their phone.

They did not read my pass. Waited 6 month then billed me and said was too late to dispute. Would not give discount for EZ Pass because it was too late, their problem not mine.. NJ EZpass need a class action law suit. Less than one star.

Their customer service sucks! They are really ignorant and brush you off instead of actually trying to resolve the issue. “Well what else can I help you with because we aren’t getting nowhere about the fee sooo..” Even the supervisor got smart about an address change! She even noticed the issue and put the blame on me and put a 25$ fee on my account and sent it to collections when my stuff was always paid on time they sent my bill to the wrong property. They are just ignorant. When I talked to toll by plate customer service they were so polite and tried to fix resolve it and said that was all a misunderstanding, they should of waived the fee, it wasn’t your fault and she tried to explain it to EZ Pass customer service and they said, "Well there’s nothing we can do. Just pay the 25 and we will take out out of collections." 25$ fee I didn’t even owe them. Nothing on the account! Absolutely ridiculous. Shouldn’t even give be a 1 star review!

The worst online interface. Tried to set up pay-plate and never got it to work. Could not get online chat help. Screw EZPass! That sent me three bills for one transaction. Completely confusing. Could not set up pay by plate to pay the bill and nowhere was it made clear that you had to pay the bill PRIOR to setting up a pay by plate account, which didn't work anyway. Typically Maryland bureaucratic mismanaged **! I would give zero stars if that was an option.

The new website is dirtyyyy. It holds card numbers on the screen and clicks for money anytime it wants to. I clicked to put 30$ on my account. It clicked 2 more times after and took 60 more dollars. I had to put in a dispute with my bank to put 60$ back that I did not authorize. I took my bank card numbers off after because it was taking 30$ a day. I put credit card numbers on later to add 40$. Screen would not show money added, I had to put numbers on again, when I went to back page I saw money added. That new website page they made is a setup for big lawsuits for them. They better fix it. It is robbing people with double and triple billing.

The worst customer service I've ever seen. I've been on the phone for over two hours with no answer. I sent them a message through their website. The company needs to be replaced immediately. I just wanted to know how to return a tag for a vehicle I sold.

Every interaction with E-ZPass is so far from EZ it's a joke. They do not care about customer service at all. Website is horrible to use, a simple thing like updating CC expiration date seems impossible and FAQ don't address, or customer rep is close to an hour to speak with. EZPASS Get it together. You are soooo difficult to deal with!!!

The worst.. Robbing us blind and No one doing nothing..This people are thieves. They delays your pay and take money right out of your account... We need to get rid of this E-zpass system.. They're so corrupt.

E-ZPass sent the violations to the wrong address. Added hundreds in penalties. Scam artists. I have replied to their mail a hundred times over disputing violations that shouldn't exist as I have a tag and license plate attached to my ezpass account. I never get issues from NY tolls. NJs poor ezpass scanners are not my issue.

Ezscam needs to be investigated. Constantly charging my checking account after one use in over a month. New hidden service fees. They are the worst. They been getting away with this for years. No one to hold this organization accountable. It’s disgusting.

In the height of EZ Pass scams it is almost impossible to get in touch with EZ Pass NJ to see if you in fact a balance. I was charged $50 penalty on a $1.16 fee. I asked to update the address to prevent further issues and they advised they're unable to update because I'm registered in another state. However, NY has the correct address and they're still sending notice to the wrong address. Insanity.

What an unbelievable experience. I fully acknowledge running the toll was my mistake, and I took immediate responsibility by purchasing an E-ZPass and contacting every relevant state to resolve the fines. However, Delaware's response was outrageous—charging me $54 for a $4 toll. The breakdown was even more absurd: $15 for "combat violent crimes," $10 for "Ambulance Co. Fund," and $25 for "Administrative Fees." This feels less like a fine and more like exploitation.

$1 per month just for having one. Completely asinine and flat out robbing people. If my balance is $20, and I don’t use it for 5 months, they will take $5/month and $25 to “replenish”. So that’s $30 I’m out for doing absolutely nothing. This started out as a great idea and has been totally destroyed by greed. Unreal.

Terrible customer service. I sat on a call for 35 minute and counting, to be answer and hang up immediately, how is that great customer service and then you send me to review and rate whether you guys help me. Like come on. Do it right please.

I rarely leave negative reviews, but E-ZPass MA has truly earned this one. Their customer service is one of the worst I’ve ever encountered. Long wait times, unhelpful representatives, and no clear resolution process. Every time I try to get a simple issue resolved, I get transferred around or given vague answers that go nowhere. I had questions about the Carpool Program and whether I'd be charged on non-carpool tolls, and nobody could give me a straight answer. It's like their own reps don't even understand the policies they're enforcing. Emails go unanswered, and calling in feels like shouting into the void. Massachusetts commuters deserve better. This system is supposed to make life easier—not more stressful.

E-z pass sent the violations to the wrong address. Added over $600 in penalties. Once it hit collections there was nothing they could do so I was forced to pay so my license and registration didn’t get suspended. Scam artists.

I have been an EZDriveMA user for years, however, I recently replaced one of my vehicles and when I went to update my account I was told I would have to delete my account and open a commercial account. The reason is because EZDriveMA does not allow pickup trucks plated in Vermont as trucks (which is the only way you can register a noncommercial pickup truck in Vermont). This is completely arbitrary and stupid. Why should I have to open a commercial account for my personal use pickup truck, a small truck at that, and pay commercial vehicle tolls when I travel? The customer service rep stated it is policy that pickup trucks plated in Vermont cannot use EZPass unless I go with a commercial account. There is no way around the policy and the rep would not allow me to speak with someone else to argue the case. So if you live in a state that plates your pickup truck as TK you can forget about getting a personal account with EZDriveMA.

Recently I received a message from collections company regarding a missed payment for a EZpass toll which was for the date 04/2022. When I checked the details, the EZpass people was so lazy and reluctant to note down my full and correct address on the file and they sent notices to the wrong address for the past three years and even after the mails were returning back they didn't even tried to check for the address. Now when I tried to contact the collections team after keeping me waiting on the call for three hours, they were so rude that they don't have patience to completely listen to my problem.

My husband recently passed, and he was the primary on the account. I had many questions and changes I needed to make, especially since I knew I would need to use the transponder next week. I called the toll free number and after their run down of options to press, I pressed 0. I was able to quickly speak to a live person, Javier in Florida. Although he was in a different state than myself, he was able to quickly answer all my questions, help me make changes to the account and make suggestions and offer info. It was breeze! I couldn't believe it!

It seems they have one customer service representative for the whole NY. Terrible Experience. The first person I reached would not help me. I called again and it felt like I was talking to the same person.

E-Z Pass New York Customer Service is the worst, I've been dealing with the same issue since last November. I would never recommend to my family and friends. I will change my plan to E-Z Pass Pennsylvania and see if I have the same issues.

Zero is a better option! Moved 2 years ago. Needed another transponder. They keep sending the transponder to my old address and yes my new address is on file with them! 4 transponders later, and I still don’t have it at my house. All sent to previous address after management “fixed” the problem. Customer service gets an attitude because they don’t have answers and never send you to someone to help. They just argue with you. One supervisor, that I insisted on speaking with, said “we have no control over the mail carrier.” I asked what does the mail carrier have to do with this? He said “they delivered it.” This is the level of stupidity at EZPass. I said “ezpass put the wrong address on the package….the mail carrier has nothing to do with this issue.”

I have a transponder in my car and I constantly get violations sent to me through the mail from New Jersey and New York. I’m really tired of this company. Nobody have money to just be giving them for free for the want you to give them $100 blah blah. So annoying nothing but a ripoff!

If you are signed up for Autopay, E-Z Pass will rob you! When I signed up I set my monthly balance as $160. I only need $144 monthly for my purposes. The E-ZPass system periodically undergoes a review in which it will increase users' balances automatically based on an "average". So the $160 that I planned for has automatically been increased to $220 (monthly) which caused my bank account to be overdrawn. This effectively costs me more money since I now have to bring my account back in to good standing. Do yourself a favor and just pay with cash at the toll booth! Oh did I mention, that you CAN'T go back and revert it to the original amount? HEY E-ZPass!!! If you are going to impose automatic increases YOUR USERS SHOULD BE INFORMED OF THE INCREASE!!! AND given the opportunity to keep it the way it is set.

They funnel you through the internet to collect your data and offer opt out options that are not available to turn off through the internet and you will waste lots of time dealing with them. That is their intention, to waste your time, to funnel and streamline you into making payments and collecting as much data as possible in the process. The website would not even allow me to make a payment without entering my email and checking off I would receive future invoices though email. It does not say it is mandatory, however it would not allow me to pay my bill until I did so. Because legally it's not mandatory, however if they inconvenience you enough, make it look like it's the computer's fault, and threaten to contact your local state authority to take your registration away, you will probably just give them what they want. Which is your data. I would never do business with this company if it did not have a monopoly on all entrance points into NY where I have family.

It’s ridiculous how they charge you two weeks later. I added $100 to my account because I saw that my account was -$21. The next day, I checked my account and saw I was -$16. They charged me for trips I took two weeks earlier. On top of that, I went to NJ and I received a bill from E-Z Pass NJ a few weeks later stating that I owed them for traveling on the turnpike and they charged me a $50 administration fee on top of that. I tried to put $ in my account and their server has been down for two days. Now I’m going to get a bill for traveling to NJ again. I live in Staten Island and if I travel anywhere I cross a bridge or a turnpike. I’m a hostage because of ez pass. It’s not right that they can do anything they want and tell you “oh it’s the system and there isn’t nothing we can do”. They should get charged with a RICO indictment, they are a criminal organization.

Congress should take EZ Pass to court and interrogate them. They have been scamming citizens for years with their unethical bills. Unnecessary admin fees and pressuring people to pay bills in a unreasonable time

I have been a customer of Ezpass NY since day one, I worked for the government and currently deployed out of the country, I found out that someone has been using my tag and I’m being charged money every month since last May, I called customer service, file a complaint And asked for the fees to be refunded, Ezpass NY were able to locate the car plates, make and model and they have been waiting for NJ DMV to provide something. I don’t know what it is, meanwhile I’m the victim that’s been paying for someone else’s car And there’s nothing I can do.