E-ZPass Group Reviews

I'm on the phone waiting for a supervisor for almost 30 min, furious because I get a bill in the mail that states I have a 10.00 balance and it states to go to ezpassny.com to pay it. I go and it's 72.50. I paid it thinking I will get to bottom of what's going on later. Well I wasn't supposed to pay it says the customer service rep. I was supposed to call them and have them transfer it over to my account so that I can get the discounts. How was I supposed to know that? It doesn't say it anywhere on this paper bill.

I am unable to access my account at PAEZPass.Website. Login indicates invalid user name/password which I have used successfully for years. Attempts to change my ID/password result in telling me I already have an account and to use the ID/password it claims are invalid. The automated phone system 877-736-6727 is a disaster, There is no option to talk to a person, even after entering my ID, account number and PIN.

My partner called EZ Pass NY in September, to inquire on how to send her tracker back and get a refund. She was told to wrap it in aluminum and send it back. She did that. Today she called to inquire where the refund was and this “lady” (I use the term loosely), told her that there were charges for having the account and not using it? Huh? We don’t have our car anymore (it broke and we’re looking into replacing it).

I can’t believe how poorly EZPass NY handles billing. They send emails saying I owe money, but give NO details at all—no date of travel, no location, nothing! How am I supposed to know what I’m paying for? It feels completely unorganized and unprofessional. Instead of making things easier, they make everything more confusing. Their system is a mess, and their communication is terrible. Absolutely ridiculous experience.

Why is this always the worst like NYS taxes are so high and you can't make a website and shit that just works instead of having us jump through hoops to use your shitty roads? Why is it never just easy? What incentive do I have to even pay this crap when you make it DIFFICULT TO PAY. DO YOU EVEN WANT MONEY? WHAT'S WRONG WITH YOU?

This business model is a scam. I am an EZpass NY customer, which is also a scam, I went through multiple tolls in NJ in one day and two of them did not catch my pass resulting in a toll summons being sent to my house for $4 in tolls + $50 service charge. I dispute it online and put my ez pass information in and then call and wait on hold for 2 hours for confirmation that this went through. I was told the payment should process only $4 worth of tolls on my EZpass account. A month later I get a final notice for the $54 I owe because it never processed and am told it is too late to dispute the charges and if I do not submit the payment within 10 days (on the date of the notice, so 5-7 days by the time I received it) it would be sent to collections. How are they allowed to operate and take advantage of commuters or even their customers is terrible. They should be looked into.

The most ridiculous company! I am waiting to talk to a customer service for over 100 minutes and still waiting. This is Monopoly! How much patience EZ Pass NJ expects us to have. Administration fees $50 for a toll less of $2 is outrageous.

I have been trying to set up an E-ZPass-NY account and receive transponders for my vehicles since August 20, 2025. E-ZPass has made multiple errors and has not provided me with electronic access to my account or shipped me transponders. After the first time that transponders were not sent, E-ZPass said they were resending them. I received a USPS tracking number from EZPass after inquiring a week later about not receiving the second shipment. It indicated that transponders were not sent. Today, EZPass reps told me they do not provide customers with tracking numbers. I have no way to access their online account system because it has been down for a month and their system will not provide me with access. I have been told I need a transponder ID# to set up access to their system when my account number is not recognized, but there is no way to verify if this is the case or not. So, I have no way to see my billing information.

These unlawful group of handlers are uneducated as can be. My replenishment amount was $30, that took me at least 4 months to even go through. I barely EVER use the turnpike. I went on 1 vacation this year, using the thieving turnpike 2 times (to & fro) and today I get a letter from the thieves saying I need to make a payment or my account will be closed. I tried to pay $30 and was DECLINED stating I have to pay a minimum of $52. They raised my amount AFTER USING THEIR HORRIFIC TURNPIKE 2 times in the past 6 months???

Long, Long phone wait times, rude/arrogant customer service with some not knowing all the rules/regulations. Not trained to do their job. Absolute mess. Long lines also in person at site in Newark NJ.

Customer Service don't know how to help troubleshoot. Just kept me waiting for a long time. One just completely ended the call after telling me to hold. Transponder says active online but not working at the bridge. I wish there's an alternative to this and please take time to monitor your reps

How hard is it to answer a phone call? I have spent 12 hours on hold the last month trying to give them money. Their login for the website is atrocious and they have the audacity to threaten collections to a customer they wronged. If you are a company involved in collection possibilities, you need to have a sufficient number of employees to answer calls for collections or, get this crazy concept, CALL people to handle the issues.

Without getting crazy into details, they overhauled their system, charged me way more than they were supposed to; and basically told me to pay it off or it’s going in collections. The man I spoke to couldn’t care less and just kept saying, "Pay off the amount you owe" without listening to a word I said. They will hire anyone off the street here.

E-ZPass NY updated its website no doubt at the cost of millions of dollars. It is WORSE and HARDER to use than the whole one. The type and everything else is so HUGE that you can't tell where you are or what you're trying to do. The old website was hokey but at least you could see what you were doing.

They are never pick up phone. I have been on hold for an hour 3 days on the row and still didn’t get a chance to speak with them. What kind of company is this? Why those people are still employed? I can only solve my problem though them, what should I do?

Travelled through NY in early to mid June. Got text notice at the end of July to pay a toll. Enter info and they cannot find my toll. Call for customer service, apparently although they give you 3 options, the only one they recognize is pay a violation. eventually they say they will send my call to a real person, and the wait time is UNDER TWO MINUTES!!!! MY LUCKY DAY!!!! 30 minutes later I am still on hold waiting for someone to pick up their phone.

They did not read my pass. Waited 6 month then billed me and said was too late to dispute. Would not give discount for EZ Pass because it was too late, their problem not mine.. NJ EZpass need a class action law suit. Less than one star.

Their customer service sucks! They are really ignorant and brush you off instead of actually trying to resolve the issue. “Well what else can I help you with because we aren’t getting nowhere about the fee sooo..” Even the supervisor got smart about an address change! She even noticed the issue and put the blame on me and put a 25$ fee on my account and sent it to collections when my stuff was always paid on time they sent my bill to the wrong property. They are just ignorant. When I talked to toll by plate customer service they were so polite and tried to fix resolve it and said that was all a misunderstanding, they should of waived the fee, it wasn’t your fault and she tried to explain it to EZ Pass customer service and they said, "Well there’s nothing we can do. Just pay the 25 and we will take out out of collections." 25$ fee I didn’t even owe them. Nothing on the account! Absolutely ridiculous. Shouldn’t even give be a 1 star review!

The worst online interface. Tried to set up pay-plate and never got it to work. Could not get online chat help. Screw EZPass! That sent me three bills for one transaction. Completely confusing. Could not set up pay by plate to pay the bill and nowhere was it made clear that you had to pay the bill PRIOR to setting up a pay by plate account, which didn't work anyway. Typically Maryland bureaucratic mismanaged **! I would give zero stars if that was an option.

The new website is dirtyyyy. It holds card numbers on the screen and clicks for money anytime it wants to. I clicked to put 30$ on my account. It clicked 2 more times after and took 60 more dollars. I had to put in a dispute with my bank to put 60$ back that I did not authorize. I took my bank card numbers off after because it was taking 30$ a day. I put credit card numbers on later to add 40$. Screen would not show money added, I had to put numbers on again, when I went to back page I saw money added. That new website page they made is a setup for big lawsuits for them. They better fix it. It is robbing people with double and triple billing.

The worst customer service I've ever seen. I've been on the phone for over two hours with no answer. I sent them a message through their website. The company needs to be replaced immediately. I just wanted to know how to return a tag for a vehicle I sold.

Every interaction with E-ZPass is so far from EZ it's a joke. They do not care about customer service at all. Website is horrible to use, a simple thing like updating CC expiration date seems impossible and FAQ don't address, or customer rep is close to an hour to speak with. EZPASS Get it together. You are soooo difficult to deal with!!!

The worst.. Robbing us blind and No one doing nothing..This people are thieves. They delays your pay and take money right out of your account... We need to get rid of this E-zpass system.. They're so corrupt.

E-ZPass sent the violations to the wrong address. Added hundreds in penalties. Scam artists. I have replied to their mail a hundred times over disputing violations that shouldn't exist as I have a tag and license plate attached to my ezpass account. I never get issues from NY tolls. NJs poor ezpass scanners are not my issue.

Ezscam needs to be investigated. Constantly charging my checking account after one use in over a month. New hidden service fees. They are the worst. They been getting away with this for years. No one to hold this organization accountable. It’s disgusting.

In the height of EZ Pass scams it is almost impossible to get in touch with EZ Pass NJ to see if you in fact a balance. I was charged $50 penalty on a $1.16 fee. I asked to update the address to prevent further issues and they advised they're unable to update because I'm registered in another state. However, NY has the correct address and they're still sending notice to the wrong address. Insanity.

What an unbelievable experience. I fully acknowledge running the toll was my mistake, and I took immediate responsibility by purchasing an E-ZPass and contacting every relevant state to resolve the fines. However, Delaware's response was outrageous—charging me $54 for a $4 toll. The breakdown was even more absurd: $15 for "combat violent crimes," $10 for "Ambulance Co. Fund," and $25 for "Administrative Fees." This feels less like a fine and more like exploitation.

$1 per month just for having one. Completely asinine and flat out robbing people. If my balance is $20, and I don’t use it for 5 months, they will take $5/month and $25 to “replenish”. So that’s $30 I’m out for doing absolutely nothing. This started out as a great idea and has been totally destroyed by greed. Unreal.

Terrible customer service. I sat on a call for 35 minute and counting, to be answer and hang up immediately, how is that great customer service and then you send me to review and rate whether you guys help me. Like come on. Do it right please.

I rarely leave negative reviews, but E-ZPass MA has truly earned this one. Their customer service is one of the worst I’ve ever encountered. Long wait times, unhelpful representatives, and no clear resolution process. Every time I try to get a simple issue resolved, I get transferred around or given vague answers that go nowhere. I had questions about the Carpool Program and whether I'd be charged on non-carpool tolls, and nobody could give me a straight answer. It's like their own reps don't even understand the policies they're enforcing. Emails go unanswered, and calling in feels like shouting into the void. Massachusetts commuters deserve better. This system is supposed to make life easier—not more stressful.