E-ZPass Group Reviews

It’s ridiculous how they charge you two weeks later. I added $100 to my account because I saw that my account was -$21. The next day, I checked my account and saw I was -$16. They charged me for trips I took two weeks earlier. On top of that, I went to NJ and I received a bill from E-Z Pass NJ a few weeks later stating that I owed them for traveling on the turnpike and they charged me a $50 administration fee on top of that. I tried to put $ in my account and their server has been down for two days. Now I’m going to get a bill for traveling to NJ again. I live in Staten Island and if I travel anywhere I cross a bridge or a turnpike. I’m a hostage because of ez pass. It’s not right that they can do anything they want and tell you “oh it’s the system and there isn’t nothing we can do”. They should get charged with a RICO indictment, they are a criminal organization.

Congress should take EZ Pass to court and interrogate them. They have been scamming citizens for years with their unethical bills. Unnecessary admin fees and pressuring people to pay bills in a unreasonable time

I have been a customer of Ezpass NY since day one, I worked for the government and currently deployed out of the country, I found out that someone has been using my tag and I’m being charged money every month since last May, I called customer service, file a complaint And asked for the fees to be refunded, Ezpass NY were able to locate the car plates, make and model and they have been waiting for NJ DMV to provide something. I don’t know what it is, meanwhile I’m the victim that’s been paying for someone else’s car And there’s nothing I can do.

I recently used my EZ-Pass for a trip and discovered that the payment was not processed, resulting in the account being sent to collections. This isn't fair especially when they charge 500 times the amount owed. We are being taken advantage of financially.

Be careful when talking to customer support. As soon as they are done with you they hang up on you even if you might have more questions. I also like the fact that they are quick to flag your registration for any outstanding payments but takes the system a week or more to clear your registration when you do make the payment. With technology today, this should not take so long to get done.

This has to be the biggest scam there is. My family took a trip the Salem from the Philadelphia suburbs. We have Pa EZ Pass that we made sure had enough funds to get to Mass and back. 3 weeks later we gets 3 bills in the mail for under $10 each with a $50 Administration fee for each one. So what should have cost us under $20, is now costing $150+. To top it off, when you go to dispute it, they only let you dispute one. The others you’re just on the hook for. I don’t understand how this is legal. Because their machines didn’t register our EZ Pass we have to pay $150. That is wrong and a complete scam. The same thing happened to my sister in law. I will NEVER drive in Jersey again. I will take the longest way around if I have to. Complete bull crap

EZ Pass is a scam, I would rate 0 stars if I could. An easier question would be what is good about the customer service, online portal, paying invoices. Overall they’re horrible. They don’t properly invoice clients let alone customers with accounts. They also try to defer invoices to other department so clients could get lost with toll invoices thus leading to additional admin fees. Their customer service is horrible! I emailed through their portal 3 times and got no responses, when you try to call them no one answers. They really need to be shut down.

This started with a very simple question. “Why are getting pay-by-plate bills even though we have a functional EZ Pass transponder (which is paying some tolls?)?” We tried calling and emailing and either guy a gobbledegook answer or no answer. Frustrated, we attempted to use the Fair Debt Collection Practices Act to force them to explain the bill. They sent it to Professional Account Management (a debt collector) in violation of said order. PAM never sent an invoice and EZ Pass said nothing. Then our registration was blocked. Now pissed and in need of an answer, they decided to inform us that a privacy concern prevented them from answering. We had to get help from the governor’s office to even get a comprehensive invoice because THAT is when we found out the bill had been sent to collections and EZ Pass had exempted itself from the FDCPA?

Beginning of May I received a text about a auto replenish charge. 2 days later got another. I called to report I haven't traveled through tolls. Was told of a plate on my acct that I thought was removed. Had it removed & disputed charges. In June I got another auto replenish text. I disputed that also. Reps had me under impression was putting in auto replenish dispute but they didn't per a Sup I spoke to. I was told to submit docs to show plate on my car, a dealer plate to get my refund. I submitted the info 10/3/2024. They said toll charges are from end of April & they have a 6-month policy on disputes so I can only dispute charges from 5/1/2024 & beyond. Nobody ever told me this time info until today when called about email I got saying I will not get my refund. Train your reps to give better information. Now I'm out of $75 for something I tried to dispute months ago & NY E-Z PASS didn't handle correctly.

This is a Scam. All they want is your money. They billed me to the wrong address for over a year. And they apparently can’t take any fees off. If there are any lawsuits please contact me. They sent my bill to collections. MIND YOU. I never knew these bills were coming in. By the time I figured it out, I couldn’t register my truck. I have over 2k in debt built up that I didn’t know. Even though I haven’t lived in that address for over 5years.

EZ Pass increased my replenishment from $25 to $600 without notice! And this is 2 days after they charged me the $25. I hadn’t even used the $25 yet. How did they even know if I had that much money in my account??? What if I was on my last.

I really hate Pennsylvania E-Z Pass. I don't have a car but I have a transponder that I used when I rent a vehicle. I register the car I put the transponder in the car I drive but EZ pass doesn't recognize it and I end up paying a $25 surcharge from the rental company for a $3 charge. Really ridiculous. On top of that, logging into the website requires cell phone verification every Single Time. You'd think you're logging into Fort Knox.

Outdated systems. Not friendly to customers, over-demanding money. It is impossible to close an account in one state to move to another state without leaving some money in the account. Overall, a convenient instrument that desperately needs to be brought in line with the modern Internet.

The NY toll system is a joke and they supposedly “aren’t connected” to other states. We purchased our E-ZPass in Pa but went through tolls in NY city and for some reason our EZ pass didn’t work so we received a bill in the mail for $40. When we tried to get it to go through EZ pass so we could pay the lower rate they first said sure no problem then hung up. The next three people we talked to said they couldn’t because we have a PA EZ pass so we would have to pay the higher rate because their systems aren’t connected. Shouldn’t every state that uses EZ Pass be connected in the same network to prevent these problems? Of course New York just cares about charging drivers crazy amounts of money to sit in line for hours to cross a bridge. Avoid New York City if you can or pay through the nose. Between the gas wastes sitting in constant traffic and the outrageous tolls they charge just to go in a part of town or crossing a bridge.

I’m currently deployed on a military mission. My wife utilized my vehicle to travel into New York for work and had to use the mandatory Toll which is completely fine. When she received the bill for the toll and attempted to pay she was told she was not authorized to pay because it’s my vehicle. When she explained that I’m not available they still refused to accept payment. Now there’s a fee and collection notice on a bill that could have been handled easily by E-Z pass customer service and my wife.

I spent the entire weekend and all day Tuesday calling EZPass, and they kept me on hold. When it was finally my turn, they asked me to leave a message and promised to call back, but they never did. I can't pay the tolls systematically because if you enter $50.00, the system reads it as $5000 since the decimal point is ignored. This is terrible.

For some reason my password NEVER saves. I know it is my own fault for not remembering however every account nowadays has a password. They make it nearly IMPOSSIBLE to reset your password. This is E-Z-Pass why is it so hard to reset it? It really is a joke.

NY E-ZPASS is the worst thing they ever made up!!! Scam...they are absolutely ridiculous!!! I'm so tired of their stupid toll payments they come up with!! I have had so many problems either they mess up and you don't receive a bill and then it's triple. Other times... I've tried to pay on a toll and it comes up that I owe nothing. I'm recently fighting a bill for $1.20 in which didn't any sense. You have to go back and forth. Then being told I owe fifty dollars for none pay.

Why is the admin fee $25. This is a blatant price gouging and should be stopped. Please someone with legal background SUE this illegal entity and shut them down. This is very shameful and I wish them and their families the very worse karma.

The ABSOLUTE WORST service EVER! The system is broken. There is no way to get into my account, and after waiting for over half an hour on the phone the line disconnected. I'm literally ready to throw my phone out the window. How can they possibly have this many bad reviews without addressing their obvious problems??

EZ Pass seems to be a bit of a scam. Whether you follow instruction on getting a tag or trying to pay the bill that has been sent. It is way too difficult to navigate, and there are area where you have no options other than to pay the bill. The bill is ridiculously exaggerated and with the purpose of collecting the revenue. I'm surprise that it has gone as far as it has without any major complaints. NYC ez pass did not put money into its system and the only corporation that profits from its use is EZ pass. PLEASE DO SOMETHING ABOUT THIS SYSTEM OF PAYMENT BEFORE WE ALL LOSE OUR PRIVILEGES TO DRIVE ....which I believe is the aim.

I transported my vehicle from down south to NY. Ezpass charged me 50 bucks for toll at GW Bridge even though vehicle was on a flatbed! When I called for a refund I was told I had to write a letter. Total ripoff. If you're transporting your vehicle to NY, remove or cover up your plate!!

The thing with E-Z pass is that even if you use it, it doesn’t mean it will always go through, meaning that you’ll get a letter in the mail stating that the E-Z pass was not used. Now you’re stuck with a full toll bill plus $50 in fees.

Hard to believe there aren’t more complaints about EZPass NY. Had tag in my car but didn’t work going through some tolls and they are giving me a courtesy and only charging me $25 admin fee instead of $50, I don’t understand why there’s a fee at all. Expensive enough driving through NYC boroughs, I can’t help but feel I’m getting ripped off here.

This E-z pass is terrible. I get violations even though my Ezpass is mounted on the windshield and they have my credit card forever. The online contact page is a joke- I submitted a dozen questions and they said it was resolved several times- I do not think anyone even read them- they just closed the case. I can’t update my card now without paying almost $200.00 in violations for about $12.00 in tolls. I ended up calling and spend over 1.5 hours on the phone with two different people. No resolution- Just pay the violations- then “add your plate so you do not continued to get violations.” My plate is on the account for over 5 years!!! This is a private company monopoly and should not be tolerated- I’m cancelling my account and throwing my Ezpass in the garbage -

I was let go from my job a few months ago having commuted for a year and a half from central NJ to Jersey City. After not using any tolls for a month I reviewed my account & saw E-Z Pass had debited my account (bank acct) 9 times!!! For $235 each time! I attempted to contact their service # & couldn't get through, so I had my bank reverse the charges (9 debits from my account from a time frame in which I hadn’t used a toll once). My bank reissued me a card and cancelled the previous one. Recently (past month) I had to use a toll twice, was prompted to call svc center again both times, again couldn't get through. I received two notices adding $50 dollars each in penalty to the ~$2 toll. I submitted a complaint yesterday on the NJ Consumer affairs site, now awaiting a response.

EZ Pass is impossible to deal with, you call customer service and they hang up on you because they are too busy! I can't log into my account and I cannot reset any of it, but they still keep taking my money without any way to see why they are taking it! THEY are HORRIBLE!!!

There should be an option for 0 stars. Like other people reporting here, this company is a scam. They auto change your recharge amount and then auto charge your account without your confirmation and they do not allow customer control. They now say it takes 30 days to get my money back. This should be illegal.

I waited 14 to 22 minutes for an answer each of the 8-9 times I called E Z p n y to update my card info. Every call was terminated as a female voice began to speak. My rate is $70 per hour so you owe me $175. Please send my check to the address you have on file. My card is blocked,,, tyvm.

Fee Scam. Just impossible to cancel and charges exorbitant fees for non sense. You can only cancel by phone (and extremely long waits) or mail. I moved out of NJ and attempted to cancel it multiple times. I sent through their website to request closure and got nothing. I got on the phone with them and just get put on hold forever. And it just keep charging me fees over the years. I can't believe this is a legal business.