E-ZPass Group Reviews

I don't recommend this E-Z Pass corrupt system especially the way they send random "alerts" to your phone higher than the amount you agreed to once you got on E-Z Pass. Who's making out, aside from the jerk who created this BS.

At the end of June and early July I went thru 3 tolls totaling $16.50. I received a bill from E-Z Pass NY at the end of July for $16.50 with a due date of August 23, 2016. I paid the amount of $16.50 through my People's Online Banking account on August 1, 2016. The payment was received and cleared on August 9, 2016. Since then, I've received bills for late fees totaling $150.00 plus the $16.50. I called numerous times, I sent proof of payment (bank statement and cancelled check) to both the Tolls by Mail Pay Processing in Albany, NY AND Violations Processing Center in Albany, NY.

I have been an account holder for many years. I had an issue where my transponder stopped working and I was never able to speak to anyone. Instead I got $300 worth of violations in the mail. Phone numbers never worked, constantly got transferred and every incompetent person got on the phone and transferred me to someone else. Issues never got resolved.

License plate reader problems lead to supposed toll violations: My transponder was 9 years old and started to fail. (They say they last around 10 yrs.) My account is linked to a card and I have e-billing and I check my account very infrequently. A lot of video tolls started showing up intermittently in December 2016 unbeknownst to me. Since E-ZPass uses computers to read license plates, it sometimes misread my plate.

I have an E-Z Pass account. My kids and husband sometimes use my E-Z Pass and for some reason their trips did NOT register at the tolls. My poor husband has accrued over $500.00 in fines due to ADMINISTRATIVE FEES!!! We can't make ends meet to begin with. I sent checks for the tolls, which were promptly cashed, and requested that they drop at least some of the administrative fees only to be turned down. These tolls were supposed to end years ago once the roadway construction was paid, but CROOKED NJ, won't let that happen. Absolutely criminal of NEW JERSEY. I can't wait to move from this place!

Months ago I was starting a new job. I had no money. For a week I didn't pay tolls but I took the receipt from the toll clerk. She told me to mail the payments into the turnpike. I did. Then I got a notice in the mail from E-Z Pass stating I didn't pay their tolls. I went back-and-forth with them and they finally said "just send us proof that you paid the turnpike instead by accident and we will drop the fees." And all I would be responsible for is the tolls which was a sum of $54.

I have a new vehicle and my plate apparently was not registered with my transponder... so I have 16.42 toll bill... suspended registration in the state of NH for this and 528.50 in fees!!! What the heck! How about a notice in the mail? This happened in the fall and I didn't realize it until I was stopped for a headlight out and my license had been pulled. I straightened it out and guess what! It's happening again! Feeling pretty done with the EZ pass scam! Nothing is EZ about having anything suspended!

I did not receive bills for 2 consecutive months, not by regular mail nor by email. Was then charged 13 X 25.00 dollars for violations. When I called in NY E-ZPass, was told that they "may" take off only 20.00 out of the 25.00 dollars per violation. Nobody tried contacting me by phone or by mail, so why pay any violation at all? Also how come there are no way to appeal this decision, just because 'they' made a mistake. This is really unfair!

I'm from Kansas, had done some work in Massachusetts, and decided to travel back through NY/NJ. With no visible attended toll booths I went through the ones I thought would be sending billing. Having received my bill, I see that I owed $2.15 for a toll. Sounds reasonable. BUT WTH IS THE $50.00 ADMIN FEE??? Is this even legal? With three options to dispute (complete form, do it online, or call the phone number), I chose the phone number. And... it gives me no opportunity to speak to anyone nor leave a recorded message, and refers me to the other two options. Does that not make a phone call NOT an option then??

Even after multiple suits in court (which they apparently lost), they haven't really stopped. I owe $1,100.00 for something like $12.50 in missed tolls. You try to pull the money together to settle it before it even goes to collection, but the administrative fees keep stacking up and when you are in a very tough spot financially already, it's nearly impossible to pay them on time. This all started when they switched my account replenishment status from "automatic" to "manual" after an issue with a replenishment transaction, but I never got a notification of the status change. By the time I realized it when checking my balance on my account just to make sure things were okay, I was already in the red and getting toll violation mail from them. I tried contacting them and making a toll dispute explaining the situation and requesting other options for payment but, from what I could tell, they just ignored me.

Been using the system for approx. 3+ years and have gone from $25 a month to $50 recently. They are here to squeeze every possible penny from the consumer. I cannot plan to go to NYC or anywhere that uses a toll because they will be quick to raise the replenishment limit. I work every day and spend $1.50 in toll in total. How is it that I go to NYC one time and all of a sudden they start charging me $10 more for a Lincoln Tunnel difference of 12.50? I went to NYC 4 months later and in one trip spent $30 in tolls. That somehow averaged to a $25 difference in 3 months? How the heck does that make any sense? How does $30 difference in 3 months average to a $25 dollar increase? And right before Christmas? Yeah, sounds like somebody is trying to get an early Christmas gift.

If you have a low digit plate in Massachusetts, check your bill as Massachusetts issues the same numbers for commercial plates. I am in a vortex being charged 30 a day for a commercial account. They told me to get new plates.

I pull commercial trailers for a living. I have 3 days to turn in my Toll receipt. EZ Pass MA takes 6-8 days to register. I drive through IN, OH, NY and they all register immediately. Massachusetts is very slow and costing me out of pocket... This is not at all fair... Shame on Massachusetts!!

I decided to look through my mail and found a letter from a law firm for EZ Pass violations. YES! I do know that I haven't paid. YES! I do know that I have under $300 worth of unpaid EZ Pass tolls. So I thought! Just got off the phone with the law firm. Apparently, my account has a $1200 something balance. I asked him how is that even possible?!? I told him that I knew for a fact I probably had a MAX of $300 worth of tolls. He explained to me that my actual toll balance was $210 and that it got so high due to fees. Are you freakin' kidding me?!? No, NY State has a law where it's a $25 fee per unpaid toll.

I just tried to renew my registration and come to find out I had EZ pass violations from 2015; never received invoice and they stated they mailed 3. Ready for this. So from $3.00 for each violation it went to $90.00. This is a complete disgusting way to treat your residence. I put an appeal but it can only bring down to $40.00 for each violation. I am a first offender and I find this just unbelievable. Secondly, how can you possibly agree with this to hold on to someone's registration for not even knowing about these violations. I am sorry but this is just an injustice to me and the residence of MA.

Driving through NJ in a motor home. Toll booth at exit 14C said we couldn't take the MH through the Holland Tunnel due to having Propane. So they made us get off the Turnpike. We did, then drove 20 miles out of our way, paid $45 to go over the Washington Bridge to NY. When we get home we find they gave us a toll violation for not paying... WHEN THEY TOLD US TO GET OFF the turnpike. We filled out the dispute paperwork, tried calling, they said they couldn't help us because we actually went through the booth, are you kidding me? We should have waited and got a form from the toll attendant saying they were waiving the fee since we weren't actually using any more of the turnpike. We never heard anything until they sent us a second violation and now they have it in collections and added $50 to it. ** thiefs!!!

Against my better judgement, I signed up for an EZPass. When I received my credit card statement, I had been charged three times for a transponder. After more than an hour on the phone with a CSR who seemed clueless and told me she didn't know if refunds were given and that I must have ordered three transponders - she couldn't explain, though, why EZ Pass sent me only one transponder. After being on hold for the third time, she returned and said a refund would be made.

Received a letter and new pass, asking me to send old one back BUT the letter listed a number for a pass I do not have. I had one in my car for many years and one in a motorcycle for many years - total 2 for 2 vehicles that I own. When I called and tried to explain they insisted that I have 4 vehicles and 4 EZpasses. I tried to explain that I have only EVER had 2 passes. The response was "You can't expect us to just believe customers when they tell us they don't have these passes". Really? I tried to explain that I have only used 2 passes, because I only had 2 vehicles, and read them the numbers for what I had in my possession.

On 25 December, visiting my mother on the other side of Boston, I used the Ted Williams Tunnel. My EZ account was charged 3.50. Nearly 2 years later, I went to renew my registration and found out it was non renewable for an EZ Pass Violation. Dozens of calls, hour wait, disconnected with their phone system. Online Chat, automatically disconnected. Finally I reach a human, he explains that yes, my account was charged 3.50 on that day via my transponder but... because the plate wasn't connected to that vehicle (newer car), I was in violation. Never received any correspondence. Now, two years later, the 3 dollars became 90. 30 times the original toll. 30. That is a 3000% return on 3 dollars, now, since I paid the 3 to begin with as they stated, they move right past 3000% directly to extortion. If I do not pay, I cannot drive or own a vehicle in MA.

EZ Pass: We try to be as careful as possible as all the time, we pay every poll possible, but there is no way we can see every poll, especially when your toll booth are completely separated on the other road, which is misleading newbies like us that they are going the other way. Newbies like us have to follow GPS, and you build your tolls taking advantage of us!! Why don't you put a gate there like always? Why don't you send mail a bill instead of a violation notice like the others? What can I say, I can't believe Philadelphia is a state letting scams like you exist! Enjoy the cursed $99.35! I hope you will be tripped like this all year long!

This is unbelievable. EZ Pass is on a kick with mailing violations and tripling late fees to me that aren't late. What the hell is going on with this system?? Last week I received a "NOTICE OF VIOLATION ENFORCEMENT IMPENDING COLLECTION/LEGAL ACTION" notice from 3 violations back in June 2016 on the Tappan Zee Bridge. I believe they didn't perfect the computer system or they are just way over their heads with this automatic, computerized billing. Then they have the nerve for doubling and tripling late fees. Thousands of drivers/commuters like myself are getting harassed by a billing team that cannot handle the load. NY State E-Z Pass will be part of an embarrassing news story soon.

I drive thru hampton toll booth with my car and boat in tow registered in EZ Pass. I get an invoice from nh for the tool for both vehicles. I look in my EZ Pass statement and it shows the toll paid. I call NH and they say, "Send us a copy of your EZ Pass statement by fax" because they can't see the MA EZ Pass account. So how the ** do they know anybody paid if they can't see the info. The fax no. they gave doesn't answer and MA EZ Pass says they see the toll paid but "you'll have to convince NH." Are you kidding me!!!

First of all they have the worst associates sitting in that office. Better off with an automated system that would be glad to help you more than these ladies sitting there. Never look at you when you are talking to them, pretending they are the busiest and we have nothing better to do. I told them I was interested in opening an account and they showed least bit of concern for a new customer. When I went to return the transponder and close account, they showed me charges that were not supposed to be there. I asked them why those charges are on my account and the lady kept saying "you went through a toll booth and it scanned it. Talk to the dispute if want money back". Another associate began asking me questions, which seemed like she wanted to try to help but this lady who was helping me interrupted and said "let her talk to the dispute".

EZ Pass is sending everyone violation fees because of not paying the bills, but they are not sending any bills. Tappan Zee bridge has no toll booths because of construction so bills are supposed to mailed by tolls by mail but instead they are sending Violation notices for non payment. I believe that because they have gotten sued so many times because of all the incidents that happened there they are trying to get the money from the consumers. We have to get together as a group and call every TV station so that they can do an investigation and stop these people from ripping us off. I was trying to call news 12 Westchester but they acted like I was speaking another language. I also called 47 a tu lado. I am waiting for something to be done but more people have to call.

I registered for EZ Pass as a NJ resident. This past labor day weekend, 2 out of 7 EZ Pass tolls displayed "unpaid." Yesterday morning, I called a customer service number to check. The phone options were too long and confusing so, I visited website for "faster 24 hr service". After many attempts with passwords, usernames, account numbers, car tag, device number, and encrypted security numbers options, I finally logged-on to the site (really, a Logon call to action?). I must say, the EZ Pass site/system is uncanny; a total vintage version of sites developed in the late 90s. The site doesn't look trustworthy and the fact that it has features/functions of early web commerce scares me. It is scary that my credit card is associated with such a cumbersome outdated system that doesn't even function on mobile devices.

My last week of working on the island, I went over the bridge two times for 5 days. Everyday I was able to drive over and the screen said "paid". I get a notice a month later saying I owed $500.00!!! It was.80 cents for me to go over the bridge every day and because my money wasn't taken out of my account fast enough, the fines jumped to $500.00!!! Then to top it off, when I called EZ pass in Jamestown to complain about the fees, a very rude woman told me to "not get obnoxious" and hung up on me. I am a professional and was not rude once, I can imagine it gets sickening to hear from all the people the place she works for has robbed, but she clearly had no place in customer service. Whoever created these fees should be sent to jail. Do everything you can to avoid the EZ pass, they will find a way to rob you.

I have been receiving ticket violations. Keep in mind I have my EZ Pass and it says "paid" as I go through. I have received about 160.00 in tickets so far and I am sure there are more to come. I got the pass and out of nowhere began getting tickets. It's not recorded in my account online, but it is working as I pass the tolls. My account has money on it and I use it correctly. This awful company goes out of its way to destroy people's lives and STEAL money from them with their con game. I recommend that everyone throw out their EZ Pass and come up with a new company or system. This is the most corrupt organization I have ever dealt with. They won't listen to me or get rid of the tickets. I am disgusted.

Where do I begin. It started with a debit card change due to a some fraud that happened at a store we shop at. This caused my EZ Pass to not register while traveling through a $0.75 toll in Maine. We talked to them on the phone and paid it, but the next time we were in Maine, sure enough, they gave us the yellow light going through the toll again. Next week we received a letter with a non-negotiable $25 fine, followed the same week by a letter stating that they have requested the Maine Bureau of Motor Vehicles to suspend our right to operate in the State of Maine. WTF!!! Over their own mistake. My wife got nowhere with them on the phone today, but tomorrow, I am on the phone warpath!

Phone support wait times - Been trying to call the NH EZ Pass customer service line for assistance with my account, and have been on hold each time for very lengthy periods. Today I have been waiting 42 minutes for someone to take the call.

I don't even have an account and it's hard for me to avoid receiving letters in the mail saying I owe them for missing a toll, and along with every violation comes a $50 administrative fee (upgraded from the $25 it was last year). In my case, the tolls I have been "missing" have been for the same toll booth, called the Route 50 toll plaza (I'm pretty sure this is the booth you encounter when getting on the AC expressway from route 50). I have been informed this booth is now EZ Pass only, meaning if you don't have an EZ Pass account, you cannot travel on this road. Besides how Orwellian the idea of a company/government-company (?) exclusively owning roads is, their way of announcing is quite non-existent. I can't recall many details about the booth itself, and frankly I'm afraid to even go near it again, but I'm pretty sure I remember it having these features:

How is it legal to charge $50 per every violation??? That is having minor violations turn to astronomical thousands of dollars owed? I called and asked my total and they said $6900... how am I ever going to be able to pay that? And then they said, "You have to put down half for a payment plan" as if I have $3500 just laying around. Whenever that period last year through OCT-NOV '15 to take away the $50 penalty fees. I moved and never got a letter about it whatsoever. If I would've got the letter I would have gladly paid everything off. I'm frustrated because I don't know how I will ever be able to afford any of this. This is crazy! I would love if someone reached out to me and gave me a better financial offer to settle all of this

I called the toll free EZ Pass number this morning and was subjected to a 5 minute "you've won a free cruise" advertisement in order to speak with a representative. I went through it but it prompted me 3 times to accept the cruise before moving on. I ignored it and on the 3rd option it allowed me to reject the cruise by pressing 2. Then the advertisement started ALL over again and would not allow me to be connected to a representative. I hung up and called the administrative number who asked me what I needed. When I said "billing" she said she'd "transfer me to the right department" but all she did was transfer me to the main number forcing me to listen to 10 prompts I didn't need. I can't believe its legal to force someone to listen to an advertisement when calling your business. The customer service rep said she didn't "know anything about it".

The Tappan Zee Bridge has gone toll-free. According to the EZ Pass signs and website, if you do not display an EZ pass you will receive a bill in the mail. I never received a bill, just a violation and fine for over $500.00. EZ Pass has decided that rather than send me a bill, they would begin charging an EZ Pass that was not displayed and has been inactive for over a year. Not only did they charge the toll, but also an additional fine for the account not having funds available. I have called and written and have not been able to get this resolved. In addition, while they "investigated" they refused to stop billing that account and it continued to be fined. How do they justify this behavior? I am now receiving threatening notices that they are going to refer this to collections. There must be someone that can assist in resolving this. I cross this bridge on a daily basis.

The EZ Pass MASSACHUSETTS company has me in tears and on the verge of suffocating from lack of breath because I simply do not know what to do. The EZ Pass is supposed to take money out of a prepaid account when you pass through a toll. If there is a problem a little yellow light will shine. When I had to travel south, they did not advise me that there might be a problem because I kept seeing a green light. Upon coming back home, I received a fee from every state I passed through. I was able to take care of all of those fees by making a phone call or going online, except Massachusetts.

When I first started using EZ Pass, I set up automatic payments through their system. Since it was an automated service, when I received paper bills/documents in the mail, I disregarded and did not even open them. I figured that the same information was included in the paper billing as the online charges. Once I began receiving notifications in the mail that displayed red on the envelopes, I started to pay attention. However, at that time, I was dealing with a lot of things personally, with my family, and on the job. My first plan was to pay the bill online, but that website is extremely confusing and not user-friendly.

These people are thieves and should be thrown in jail. I only given them one star because zero is not an option. You will get random bills that don't make sense. They will turn you over to a collections agent without even trying to contact you and then charge all sorts of administrative fees. And you will have no recourse. Just understand you will pay a heavy price for convenience - suggest you pay the old fashioned way.

I have a NJ EZ Pass and have received 4 violations in NY. When I accessed my NJ EZ Pass account I don't see the NY violations so thought I didn't have any violations. After a few months I get a collection notice. The notice gives no explanation and no way to pay the violation with my EZ Pass. Their phone system is horrid with very long wait times and only limited hours. How are people who work during the day supposed to contact them if there are long wait times and no one there after hours? I finally got through to someone and was told to write a HANDWRITTEN letter to them. Who writes hand letters these days? Should I use a feather and a ink also?

I use my EZ Pass for a tractor trailer, or used to. I gave them money upfront to prepay tolls. They set my replenish amount at $75.00, that jumped to $160.00 and from there to $795.00 with no notification whatsoever. They did this even though my account did not got into negative because I was on auto replenishment. I took off auto replenishment because they seem to replenish at will and I was not getting hit for another $800.00 without warning. Soon as I did this they raised my threshold from $140 to $340. Again with no notification at all. Customer service was rude and told me there is nothing they can do. These people are horrible and out to keep as much of your money as possible.

My credit card was accepted on the website but removed from the website later, with no communication. I was subsequently sent violation notices, which are a nuisance to resolve since they are from a state other than my EZ Pass registration, and this is not a whole computer system but a bureaucratic morass.

It first started when I read about the new intercounty connector 200. I thought about how much time it will save me to get to work. So I decided to go to Giant on January and purchased 2 E-Z Pass for my 2 vehicle, one was under my girls friend name and mine with my name, both vehicles using my check card. January 20, 2012 I was billed my first E-Z Pass Rebill $25.00.

For some unknown reason, my credit card rejected my automatic EZ Pass payment. EZ Pass then removed the credit card number for my account without sending me any notice. Tried calling customer service but there is NO OPTION for a human being anywhere on their automated phone menu if you don't know your account number. When I finally was transferred to a human, the customer service rep insisted a letter was sent, but clearly it was not. When I asked for my account number, she refused to give it to me, despite the fact that I had verified my ownership of the account. Terrible company, terrible customer service.

I tried to close my Massachusetts EZ Pass account after I noticed repeated charges on my account that were invalid such as $5.00 fees for when the transponder didn't read correctly. They also make it very difficult to pay any other way other than automatic debit because that way they can more easily charge you excess fees that you won't notice. I found out I could not cancel my account because I had a violation. I never received the violation but they said I could no longer appeal it because it was past the appeal time. They said they could "help" me write a letter to reduce the fine from 90 to 40 but I would need to add money to my EZ Pass account first. The account I was trying to close!

Spent 52$ in tolls over two weeks. They spike it up to 250$ "prepaid payment". They're cashing in on the interest. I can under a prepaid payment of 100-150$ MAYBE, but not 250. Only benefit is the discounted tolls at the bridge.

I closed my EZ pass account and mailed my EZ pass tag back to their Staten Island office mid-February. During its transit, either on the way to the Staten Island office or after being received by the Staten Island office it was charged a toll for crossing the George Washington Bridge. Yesterday, early May, I received my final statement from EZ pass with the toll charge and my tag refund (less the toll charge). When I called them to report the fraudulent toll charge, they said they will refund it to me, and after several rounds of questions they admitted this was their fault - that the toll happened during the EZ pass transit (via mail) back to their office. Had I not called in to request the refund the $10 charge would have stood. The company should take better precautions to fix these mistaken charges without my involvement, and be more upfront about them.

Going to keep this short. I got EZ Pass back in 2011. They had come put with the EZ Pass that is screwed onto the front of your license plate. I got into a minor car accident, someone backed into the front of my car and broke the EZ Pass. Not enough for me to even know that it wasn't working anymore. At this time, I was going back and forth over a $5 toll bridge quite frequently (11/21/11 - 12/14/11). Apparently, it was unable to read my tag because of the damage. I wasn't living at home so I didn't realize it wasn't charging my account.

I recently spoke with a customer service rep at Pennsylvania EZ Pass. I learned that I have an original transponder from 2004, which has been replaced in recent years. The CSR explained that they would send me the new transponder with the aluminum foil sleeve, pre-paid return label and reuse the same envelope received with the new transponder. Basically, the old transponder must be returned within 21 days. Sounds fair.

As you probably aware most E-ZPass customers do not have good visibility into their toll account as: It is a chore to log in. When customers finally logged in, they find statements that are complex to understand and difficult to reconcile. Toll discount rules vary among toll agencies, as each of the 37 agencies using the E-ZPass technology, operates independently. For business customers who apply their toll spending to their tax deduction or T&E reimbursement the above translate to either spending valuable time doing shallow work (i.e., figuring out toll records) or giving up altogether.

I borrowed a car one day, not knowing that a EZ Pass tag was already in the car. I therefore used my tag and both tags were charged. Called customer service who explained that I could fax in a complaint, but will most probably get no credit on the double charge even though the receipts indicate that the charge were for the same time/location. A warning to all - be sure you do not have 2 tags in the car for customer courtesy is quite lacking in this organization.

I moved three years ago. During that time, I updated EZ Pass with my new address and received bills and notices to my current location. In December and January of last year, I apparently acquired 5 violations due to a change in my debit card. The violations were not sent to my house but rather the old address on file. The unopened letters were returned to EZ Pass, all which was noted and documented by EZ Pass. Never were these violations sent to my current address and I never received a phone call regarding the matter. I was actually told that the company does not make phone calls because they have too many customers.

E-ZPass Maryland has the absolute WORST customer service of ANY company I have ever dealt with, dating back to when I was a baby. The wait time to talk to someone on the phone is well over 20 minutes. They consistently mess up account information. If the internet existed in 1980 and the first prototype website had been developed, it would have been better and more user friendly than the E-ZPass website used today. I believe they had their website created for free by the local community college first year IT students. Unfortunately the students failed the course yet E-ZPass still decided to use the website that they created for their final project.

Received a violation in the mail today for the Delaware Memorial Bridge - so unfair. I go over once every other month, so I don't need/use EZ Pass. I pay the $1.00. Never thought I needed a receipt until I got a violation in the mail today. No recourse. What kind of scam is this? $31.00 violation for the $1.00 I ALREADY paid. I handed the money to a toll taker. Is this something they do, for people that don't ask for receipts? Is this a..."I gotcha"? Why would anyone breeze through a 1.00 toll, knowing how easy it is for them to snap a photo and send you a bill? Just awful. Shame on you, NJ/PA.

My son and I purchased a $30 EZ Pass at cash window. Stuck it on car window for future travel but I never sign up on computer with my name or anything. I thought it was just a faster way to get through toll. Lo and behold I go through a month later to use it and they took it away from me, charged me regular price of $8 and handed me EZ pass customer agreement violation notice with number **. On bottom a number for customer service. I call and told them we never got a chance to use Pass. Basically they said "Too bad you didn't register within 72 hour of purchase so we keep your money because we can't prove it belong to you." But if they wanted to catch me in crime I bet they would know who I was... but to return my money it's not possible.

First I want to start how they lie and incompetent EZ Pass truly is! They took extra money from debit without my authorization when I was putting money in my account for tolls. Five minutes to charge but forever to get back my hard earned money!! You speak to reps who are quite rude and supervisors who make promise when you can get one on the phone, you will have your refund by the end of the day! Guess what? I am still waiting! The State of NJ should look into their business practices immediately!

I received an account replenishment on my EZ Pass account even though I had not used the EZ pass lanes in months. Upon checking my account I saw that someone was using a license plate # that I had turned into the DMV 8 years ago. The dimwitted state of DE recycles license plate numbers unbeknownst to me. This allowed a thief to blow through the EZ pass lanes charging the tolls to my account. Even when I notified EZ Pass to remove the plate from my account, they continued to let the charges pile up on my account - $81.00 so far.

While out driving, I remembered that EZ Pass emailed me about redouble I had with the credit card. My credit card had recently been hijacked, so I figure on my commute in I would update the credit card. Just as I finished keying in credit card, the phone system told me the payment system was down. Little did I know they'd give me a ticket the next time I passed thru EZ Pass.

This is by far the worst company I had ever had to deal with. The first time I had an issue was about 3 years ago. I believe my debit card expired and we didn't make a change on the EZ Pass account. Long story short we paid over 300 dollars in fees from that mistake. To make things worse, once we settle that debt, my husband forgot to take the EZ Pass tag out of the car and even though we were paying the tolls cash we had to pay them again once we got the violations.

I concur completely with the reviews & frustrations of all these other EZ Pass users. Just seeing that this nonsense with EZ Pass is so prevalent has me seething with anger. How unbelievably unacceptable of a company to hand out fees & charges with absolutely no way of recourse! There must be some way or someone to speak to or a way to really appeal these charges.

I recently received a letter from AllianceOne credit agency stating I owe $50 from a violation back in Oct. of 2013. It is now Nov. 2015, and before this letter, I did not receive any correspondence regarding this debt whatsoever. Ez pass NY-Violations Bureau told me they mailed 3 notices to me during this 2 year period, and AllianceOne states they mailed me 1 other letter prior to the letter I actually did receive. I asked they send me copies of these letters they claim to have sent me. That was back on October 14th, I am yet to hear back from Ez pass. I also requested AllianceOne send me a copy of the letter they supposedly sent me that I never received. Same thing, no response. This is not the only problem I've had with EZ pass, but the only one that can affect my credit.

Got a notice of violation toll using EZ-Pass, 6 months after having passed the toll on Apr 21st. Got EZ-Pass to pass through Virginia to New York, in a 6 day trip. Returned EZ-Pass on Apr 22nd. We are being charged for the toll and a $25 administrative fee. We used it successfully passing a total of around 20 tolls. We didn't mind to pay for the toll, but to pay an administrative fee for something that was not our fault and took so long to tell us. We don't understand why it was not immediately notice when we returned the EZ-Pass, or charged with the money that was on hold for 3 months more. Right now, after returning the EZ-Pass we don't have any proof, any account to appeal, not even living closer to go in person.

I use my ez pass almost every day. However I put just enough to last me the days I use it. Today I tried putting money on it and it won't let me put the amount I usually put. The minimum amount required is $300. Who the hell is ez pass to tell me how much to put on my ez pass. Now I'm forced to put 300 on my ez pass or pay cash at the tolls. SMH

I had EZ Pass accounts in New York and New Jersey but hardly used the New Jersey account. The New Jersey account replenishment amount was 25 dollars. The problem began when my New Jersey account replenished itself ten times in a two week period. I called my bank and cancelled the card. EZ Pass claimed that I had a balance of minus $200 within ten days. My New York account is heavily used and the replenishment amount is 650 a month which I use. I mysteriously started to get "toll violations" delivered to my home.

This is not the first time I have observed gratuitous rudeness from an EZ Pass employee on the NY throughway. The most recent incident involved a comment directed to a male friend who was paying a toll at the Canastota exit on Sept. 22, 2015. The toll-taker laughed at his white beard and asked him if he was Santa Claus, then followed this up with comments about Rudolph and other snide remarks. My friend was good-natured about this. Me, not so much, because this man was really intending to be quite nasty, even though he was pretending to be just having "fun." Perhaps EZ Pass should be more careful about their employment guidelines. No justification for commenting, from your own stock of private prejudice, on people's appearance when you're working in a public capacity. Or any time, really.

I was in New Hampshire last month and not knowing the area and following my GPS, I accidentally went through an Express EZ Pass near Hooksett (on the way from Raymond to Concord). I realized my mistake as soon as it happened and when I was able to, I called EZ Pass and explained the situation. I was told that because I am from Canada, I would be unable to pay until I received my notice in the mail (which is ridiculous since you can normally pay up to 7 days after it happens). I still have yet to receive a notice in the mail and it's been over a month. The incident occurred on August 13, 2015. I have emailed them twice with no response back.

9 years later they are attempting to connect on debts that are not valid. I will be taking them to court. I've had enough. They sent me to collections after no notifications of a failure. Alliance one is the collections company, they have a very unethical method of collecting as well. Read your rights before agreeing to pay anything.

I have forgotten my EZ Pass password. Every time I try to get into my account, I am told I will receive a temporary password in my email. None ever comes. No it is not in my spam. I have tried many times. Yet I get my monthly statement from EZ Pass fine - although I can't get into the account from there since I don't know my password and can't get a new one from them. When I call them, they just tell me to keep checking my email. How many years do you recommend I wait???

On September 1st, I called EZ Pass questioning an overdue toll receipt that I had received in the mail. They say I owed them $154 for two or three ICC Toll transactions that occurred in April - when I already had my transponder. All transactions should have been covered by the transponder, since I had loaded and reloaded several times. I had previously paid all receipts AND had called in July to ensure that nothing was against my account. I asked the customer service rep (On September 1st) to do a ONE TIME load of $75 onto my account. They did. For some reason unknown to me, on September 7th, they decided to do another reload of $110.

My business has been having problems with NH EZ pass for months now. One of our vehicles is a 2 axle box truck with 4 tires total, the other two vehicles is a SUV and a standard size pick-up truck. We used to have one transponder for all 3 vehicles which is the way that EZ pass set up the account. Several months ago, I noticed that sometimes when we went through the tolls with the box truck we were being charged as a class 5 ($1.70) rather than a class 1 ($0.70) BUT it did not happen all of the time. It was so strange, we would get charged as a class 1 while going through the tolls on the way to a job and then a class 5 on the way home.

I was coming home from a trip @ Howe's Cavern on August 9th. It went through an EZ Pass/Cash Lane @ Woodbury toll was bumper to bumper. I got my turn and paid in cash. I did not receive a receipt. I received a letter on August 26 stating I did went through an EZ Pass lane and did not pay the toll. I cannot believe I received this violation as I have paid the toll in question. I received this violation 17 days later and do not have enough time to fight this violation. This ticket is due September 8th.

My vehicle went through the Baltimore tunnel with EZ Pass N.J. and it recorded the pass and picture. Maryland said there was no money on my N.J. e-z pass but I have auto withdrawal from my checking with overdraft protection on my account. N.J. e-z pass has no transaction of the toll but e-z pass Maryland wants me to pay both the fine of $50 and the $6 toll. Both e-z pass automated machine and the people that work, they will NOT LISTEN to anything I have to say. I asked at least 10 times to speak to their manager in Maryland. That person was didn't want to hear anything either but she slip and told me I didn't take care of the with the first notice so I need to pay the fine and the toll. I told her the truth, this is my first notice, so I only need to pay the $6 toll. I wish they would hire competent employees. 1 hr later on the phone the manager took my credit card and paid the $6 toll.

Received an email from E-Z Pass notifying me that I need to bring my transponder to their walk-in center to have the battery checked because of changes they are making on Sept. 1. Received 2nd notice 15 days later. Went to the walk-in center today. It is a construction type trailer office. I have a walking disability that makes stairs very difficult. There was a line of people that went from the office, down the stairs and into the parking lot. I tried calling customer service and the hold time was 15 minutes. I sent an email and received a confirmation notifying me that I would hear back from them in 10 business days! E-Z Pass created this situation but did nothing to prepare for it. This is customer service at its worst. Problem is I have no alternative, E-Z Pass is the only show in town. They gave less than 30 days notice to thousands of customers and we're not prepared for the result. Right now I have no idea what I can do.

I DO NOT have EZ Pass. So I must stop and pay the $0.50 tolls, which I do. I get a receipt each time for a reimbursement from the Veterans Administration. Twice I received notices from EZ Pass that I drove through without paying. LIE #1. The photos show me VISIBLY stopped. I responded with the same response for both SUPPOSED infractions. One was dismissed and the other they want $50. I sent a check to pay another $0.50 which was cashed. My lawyer said once a check is cashed they have accepted payment. Again I received a notice. EZ Pass will revoke my registration. I am a disabled Veteran. I don't have $50 to pay for another $0.50 toll which to date have paid twice. Will the Attorney General PLEASE look into EZ Pass. They are raping Americans.

I love the concept of an EZ Pass program, but the way they refill your account makes absolutely no sense and is sure to break anyone with a budget. When you sign up, you pick an amount you would like to deposit in your account. From there, you absolutely have no control how much money they decide to take out of your account. They don't even charge you based on the actual usage. If you happen to use toll roads and bridges more often, they start charging you more without any notification at all. If you notice you use tolls more often, you better keep a close eye on your bank account or you might get hit with a surprise.

I owed E-ZPass 98 cents which fell into delinquent status because the credit card I had on file with them changed and I forgot to update them (compounded by also forgetting to update my email address with them, although they DID have my cell phone number and never called it). Today, 90 days after falling delinquent and less than 30 days since they last tried contacting me (only by email) I phoned them and learned that (a) my account had been closed, (b) I owe them $51.98 if I want to be able to re-open an account and (c) they can't simply turn on my device, I have to mail that one back to them and get a new one. Mind you, $51 of the $51.98 are penalties associated with the delinquent account being revoked!

Every time I go over the George Washington Bridge, $25.00 comes out of my checking account. I happened to go over the George Washington Bridge three times in one day to pick up and leave off family, and I was charged $75.00 in one day. When one is watching their expenses, this action causes overdrafts. If $25.00 is taken out when the toll is less than that, there should be a balance left over from previous charges of $25.00. The way it is set up, this system is ruinous to one's checking account. I spoke to customer service about this in the past, but it still happens. It should just charge what you just used to go through a toll, not $25.00 each time.

I signed up for EZ Pass last April, after having to use the Maryland ICC and ending up with a ticket because I didn't pay the toll (no toll booths). I hardly ever go through the toll roads so I didn't think it was necessary before that. So imagine my surprise when I end up with three tickets totaling $168.00. According to a customer representative I had signed up for a commuter plan, of which I have no recollection, and so I was charged for the unused trip (around $68.00) which made my barely used account negative, and therefore, when I did go through the toll I got ticketed. So, add that to the $168.00. She said it was my fault, but they would try to get the state to refund it, but I would be removed from the commuter plan. But I got stuck with the ticket. This occurred in March.

Where to start... This company has done nothing but cause added stress to my already hectic life. Being at the fact that I NEED an EZ Pass to get to work is what pisses me off the worse. Not only is the customer service horrible but the company charges my credit card without my consent toll violations and fees. I only consent to auto replenishment and the company decides to charge my credit card those fees due to the fact they "feel" like my transponder was not visible enough. Not only was I being charged, but receiving notices in the mail to pay the exact same fees. So I've been basically charged twice for the same violation.

I have had the worst experience dealing with EZ Pass. My EZ Pass for some reason wasn't charging my card like it was set up to do. So out of nowhere because previously my card was being charged I began getting outrageous bills because I was being charged for the toll and violations. When I spoke with EZ Pass to fix this they assured me my card would be charged when the balance was low. Well a month later I received yet another outrageous bill. I paid this bill along with the previous bill. Tried to speak with someone about it. Basically I was told “pay the bill before the due date or you will be charged an even more outrageous bill and possibly have other issues with the mva or you can go to court but you won't get a court date before the due date and you are required to pay court costs.”

I continually have issues with logging into my online account to add funds, check balances, etc. Almost every time I need to call and reset my password and calling is such a nightmare. After sitting on hold forever they ALWAYS start with one of the following: "They can't find me in the system," "I don't have an account," etc., etc. Sure enough if I persist, they magically find me and begrudgingly assist. (Sigh) Why is this so hard? It really is a simple process and straightforward to upkeep! 1000's of organizations do this well every day. So frustrating.

I received a replacement tag in Jan.2015, at my place in Florida for the winter. Never used this tag, of course, since there is no EZ Pass service in FL. To my surprise, the March bill showed about 6 transactions for toll fees in Boston, Albany, NY, etc. -- a total of about $24 -- with the tag # of the tag that I received in FL in January!

It seems about every 8 to 10 times I go through one of the tunnels around here, I get charged for a three-axle vehicle, I drive a Ford F-150 and have never pulled a trailer. When I complain I get bored indifference from the counter people at the E-Z Pass office. When I speak to a manager the money is eventually returned to my account. I should not have to watch the account like a hawk to keep them honest. Are other people having this problem? Is a class action suit necessary to get the ERT folks to straighten this out? This is frustrating.

Unfortunately, my customer service experience over the phone is rarely pleasant. My experience with the customer service person was quite rude and utilized a condescending tone.

I have moved from Brooklyn to Rockaway March 1st 2015. As a Rockaway resident I am entitled to resident EZ Pass rate. Since I travel to work everyday the tolls add up quickly. I am a very responsible individual, I have called EZ Pass to request resident rate to which I was told to fax my current bill and registration. I have done so, a week later I saw I still was not receiving the rate. I called back, I was told that my registration did not match up with my license plate I have on file (which I still don't understand how considering I have had the same plate for over 10 years). I was told to fax insurance and my bill which I just... Another week goes by and nothing! I call back to inquire about my status, I was told that I need to fax all 15 pages of my bill and not just the front portion that indicates my address and date of the bill. So I go ahead and oblige to this request.

On April 30, 2015 at approximately 1:30 p.m., my wife and I paid a toll of $14 to enter the Lincoln Tunnel. We did not ask for a receipt because we have been coming through the Lincoln Tunnel for years and paying the toll each time without incident. We are careful to only use the lanes that provide for the payment of cash. We just received a Notice of Violation Enforcement Action, and because we didn't have a receipt, they told us we had to pay the $14 again. Lesson learned - now we will always demand a receipt, even though it means slowing down the line.

I hardly travel on highways because of my handicap and 78 years old age. Going to a funeral in Brooklyn, NY I asked a neighbor to drive me. I place a $20 bill just to pay the tolls... First, they sent me a violation for .50 cts + administration fees $50. When called they refused to admit that I paid the toll. Anyway they waived the $50 by courtesy; I paid with my debit card Social Security acct. Couple days after they send another violation for $14 + $50 administration fees. How can I would not pay the fare when I handed the $20 to the highway clerk and she gave me $6 change.

I don't own an EZ Pass. I've been flagged at the cash toll booth. The picture shows me right at the basket. NO real appeal. Either I buy an EZ Pass and go through their lanes, or I stay off the highway.

I wouldn't even give them one star, but it was required. Had an issue with my bill and ** was the worst at helping. She only put in for a service request when I asked to speak to a supervisor. Even after our conversation, which she didn't help much, I asked again to speak to a supervisor. She told me that no one was able to talk and that they would call be back. I have yet to receive a call. Horrible! They are the worst company to call when having issues because most of the time the representatives are very rude and don't help at all!

I had been taking my daughter to work in Boston, Ma and picking her via the Tobin bridge. At the time the Tobin was under construction. I didn't realize they were charging me every time. My wife and I have worked our whole lives always paying our bills early or right on time. I used to work for Biogen in Cambridge, Ma. About fifteen years ago I suffered a major heart attack which flipped our worlds upside down. Long story short I am now on disability and my wife who has served her church nursery and has had her hand in countless children's lives in Malden as a preschool teacher had gotten laid off. We received a $7000 Bill from MassDOT in which now I can no longer renew my license. This is insane. I will never have that type of money ever. Please help - we need an advocate to fight back.

We have an account with VA EZ Pass in which we have added and paid over $500 in less than 2 months in tolls! If that's not enough, we didn't realize our account balance was low and once we did, we added and paid those missed tolls. Only to receive several toll violation letters with outrageous administrative fees!!!

My husband switched from a personal account to business account and they kept drawing money from our bank account even the business tag was in the window. They charged both accounts and claimed they couldn't research the problem for months and then told us a week later it was fine. We canceled his personal account and then they started charging my car which never went through the tolls at all! Beware! We lost money and problem was not corrected!!!

I received an EZ Pass violation in March 2015. I logged on to my account that shows no violations outstanding. I then entered the violation number doing a search. All this was done knowing that I did not have a violation and was not in the area where it allegedly occurred on February 24, 2015. I opened the picture of the vehicle causing the violation and discovered that that vehicle was not mine and the registration plate was Connecticut license plate. I have never registered a vehicle in Connecticut and have never lived in Connecticut. The plate is not even close to any of my NJ registrations.

Tried to reset my password., As always their servers were not working so I could not add any funds to my account. Further there was no one working in their Customer service department on Sunday. I find this organization is in need of an overhaul.

The New Jersey EZ Pass needs to change its entire staff and the system is so corrupt. In September of 2014, I passed through the GEO Washington BR/US4 and I received a violation notice while having an EZ Pass in my car. I disputed the violation and received a letter that it was cleared but a few months later, I received a note from a collection that I had not paid $4 toll plus $50 fee... I called the EZ Pass customer service, and first of all the customer service rep was very unhelpful and talking to me on angry tone and he thought I was making stuff up.. Unfortunately, I had lost the paper and I had to pay $54 just for no freaking reasons...

I received paperwork in March from a lawyer suing me for $20,000 in unpaid tolls and violations starting from 2009 for the Port Authority of NY/NJ. Oh by the way, the tolls only add up to about $3500, the remaining $16500 is administrative fees. I requested proof of account balances at the time of violations because on my NJ EZ Pass account you cannot access balance information past 90 days. I was told he cannot provide this information at this time. I can either settle or go to court. I do not have this kind of money. Is anyone else being sued for unpaid toll violations from 2014 and before? Is there an attorney out there willing to help me?

On January when I was passing a bridge at the border of New York city where the toll is $14, the officer in the toll plaza signaled me that I might pass without paying a fee. Few weeks later I received a violation notice from EZ Pass New York stating I needed to pay $14. I then sent back their letter with a dispute saying the toll plaza officer signaled me to pass without paying. I wrote this dispute within 30 days after receiving the violation notice. They sent me the receipt of the dispute saying I needed to pay $14+$50 administration fee. The day they sent out the receipt was after the 30-day period. I called their customer service and explained my circumstance to the phone operator. She told me she doesn't know why that plaza officer let me pass but she does know that they don't give free ride and suggested me writing a letter to their violation department since there was no dispute section in the letter they sent me this time.

NJ EZ PASS is the most ** organization around. Many of the tolls are broken, so you pay and nothing registers, then you get a bill for $50 plus the toll you already paid. It is an incredible scam, which should be illegal. I barely ever drive on the highway yet this has happened to me at least 3 times. And when you make a complaint it's incredibly complicated and impenetrable on purpose so you'll just give up and pay. It should be illegal. I'm going to start making videos of me putting money into the tolls from now on -- it's your only (possible) defense against this scam.

The EZ Pass has been in northern Virginia for quite some time and officially started to charge passengers in January 2015 on newly installed routes on 495, and portions of 95. If you were to look at the number of complaints posted on this website: https://www.consumeraffairs.com/utilities/ez_pass.html one can easily see that there are some serious problems. I suggest those here complain en mass to the WJLA "Seven on your Side" news team who have already run several pieces on the EZ pass issues. I feel they are scamming to drivers in the many states they have rolled out this issue-prone money grubbing system.

I received a $6 bill in December for 2 trips over the bridge. I believe the next bill in January was for $106. They did not have my correct address, as they excluded my apt #. Long story short, I appealed, filed a complaint with the attorney general, with no satisfaction. No one even acknowledged the proof I sent them. I ended up paying the exorbitant fee they charged me because they said it would affect my license and registration, plus they would tack on more charges... There's no one to talk to, and why aren't charges like this illegal? I would love someone to contact me regarding this matter.

On 3/27/15 I was taking a trip to NY to visit my daughter in college. When I went through my first toll booth, the light was yellow. I could not read what it said. I panicked because I was still in Mass and only at the beginning of my trip. I planned on stopping at the first rest stop to call customer service. I called customer service and the first thing they asked me for was my name. She said we don't have you listed anywhere. Then she asked me for my 4-digit pin number. I gave a number. She said it was not correct. I said I have no idea what it is. I have had an EZ Pass account (formerly Fast Lane) for almost 10 years. She said, "well then I can't help you because I won't be able to look at your account." This was beyond frustrating.

I got confused driving around in Boston after leaving the airport and went down the wrong highway. There were no exits or ways to turn around until after a toll booth that was several miles in the wrong direction. I did not have any cash on me, and they don't take credit/debit. I talked to the person and said I'm just going to turn around and go back the other way, yet still I was written a ticket in both directions. In the second direction I tried to show them the ticket I had JUST received on the other side just minutes earlier, to no avail. What was originally a $1.25 toll each way has become $97.50 and that's before the "convenience" fee of paying online or by phone.

I rented a car from Dollar and declined the EZ Pass. To make this clear there was NO EZ PASS in the car. I went through Cash/EZ Pass lane for which I stopped and paid cash. 3 weeks later I get bill for $26.75 from Dollar Processing Services. That's on top of the $14 in cash I already paid. That's $40.75 to cross the Lincoln Tunnel. Apparently the Port Authority of NY/NJ took a picture of the license plate of the car and sent it to EZ PASS even though I paid cash for the toll. This is wrong and downright criminal.

I had a rental car, got tricked into entering an EZ-Pass lane at a toll plaza on Rt 95 when I thought I was driving into a cash lane. MTA/EZ-Pass sent the rental car company a video toll invoice for $12 ($8 dollar toll + $4 service charge), they sent it to me, and I paid it promptly. MTA-EZ-Pass claimed I paid it late. My check was received by them 1 day past the due date and they cashed it the next day - so technically 2 days late. This was over Xmas vacation and early January with a lot of snow in the Northeast and slow mail deliveries, rental car people on vacation, etc. The next thing you know I get a summons for a $50 fine from the same outfit because they said I didn't pay the invoice or I paid it late (they were not specific on this point).

I received a $63 bill in the mail. I call and I am told that I can just cross off the $50 administrative charge and pay the remaining $13 on my credit card. I mail in the payment. Next thing I know it goes to collections!!! Why should my credit get ruined because EZ Pass lacks common sense?!? I receive another $25 charge for no reason. What is wrong with these people???

Understand people if you receive a fine from them, pay it immediately, if it jumps to 50.00 penalty. For lack of another option, at this point I would pay it. Why this fine will only double to 100 plus the original cost of the fine. Also the cherry on top is they will report to the credit reporting agency. After you pay the 50.00 you then can fight to see what recourse we have. This is difficult but it is a nightmare to get them to remove these fines. HONESTLY, I'm sorry I have to advise to pay the 50.00 but be warned.

I believe the VA Express Lanes are overcharging me fees. Example, on 02/19/2015, when I entered the express lanes the toll was $5.20 from I believe 644 to Route 236, however, upon looking at my account I was charged $7.20. And this is not the first time. I encourage everyone who uses the express lanes to double check their account for any inaccuracies. I will get back to either picking up slugs so I can ride for free, or I will not use the Express Lanes that often from here on out. Or maybe I will start taking pictures of the toll as I enter the Express Lanes as proof. It costs way too much!

I have used the Elizabeth River Tunnels in Virginia to get to school from Virginia Beach to Portsmouth. My car is currently out of order and has been using the cars of different members of my family. My grandmother happened to be one of them. Elderly with Alzheimer's, she never let me know she received a bill. Well, the toll bill has racked up to $55 for going through a tunnel both ways one time.

Rented a car from Hertz and went through 5 tolls. Thought I would be billed through hertz and a $30 dollar bill came. I paid it. Then I get these bills from MassDot. They are trying to charge me $300 for going through tolls 5 times. I have appealed it twice to no avail. There isn't a phone number to call and they won't let you pay individual tickets (since the lowered 2 out of the 5). This is a complete scam and if there is anyone out there who wants to do a class action law suit please contact me. I am calling lawyer in Boston and WBZ (local T.V. station).

About a month ago I received a Final Violation Notice in my mail from E-Z Pass. I was very surprised reading FINAL Violation Notice since I have never received an initial notice. The violation called on me paying $13 toll plus $50 administration fee. I called E-Z Pass and one if their representatives assisting me said that she doesn't see that they even attempted to mail me the initial violation instead they just mailed me a Final Notice.

I visited Boston in November 2014. Unknowingly in the wrong lane, I learned later that the fee would be mailed to me back home in Quebec. That's fine. No big deal. Upon my return home and to work the day after (I work in a remote location with WIFI but no telephone access for up to 5 weeks at a time). By the time I returned home to a stack of mail, I found a letter stating that I owed the Commonwealth of Massachusetts $106 for a late payment.

Hi I live in New Jersey and every time I pass the EZ pass - shows that I paid, and I suddenly I started receiving all sort of letters charging me $50 for 8 different tickets. Is anybody know any kind law or how I can just pay the toll price without paying this ridiculous fine, or before they ruin my credit or cancel my registration?

An old unauthorized EZ Pass (returned in 2012) had been linked back to my existing acct. to the amount of 955.00. Put a dispute with CC used for charges, still in dispute with EZ Pass, who had credited my acct in Nov. for $955, only to charge $955 back on 12/9/14, and now charging me again this January another $955. No calls or notices that charges are being made has now put my acct. in the negative & now caused 20+ violations per month from November 2014 to now. How do I make it end???

I took a Maryland road I don't normally drive on. It had a toll. No one was in the toll to take $. I didn't receive the first notice of $9 toll due. The first notice I receive from Maryland Transit Authority (MTA) is actually the second notice. Now, I owe $59. I can't prove I didn't get the 1st notice. MTA states that law states, the only way I can appeal is to go to court. BTW, at which point I will need to take off a day of work and the courts may add fees. I am assessed a $50 citation whether or not the MTA can prove they sent me a 1st notice. Work out best for The State of Maryland if they forget to put a few notices in the mail....

I had Ezpass MD commuter pass for about 5 months because I take the tunnel everyday to get to work. When I bought a new car I ordered a new pass and give my husband my old pass. I didn't know the commuter pass was only connected to one pass because it was both under one account. So the entire time Ezpass charge me $200 a month instead of $70. When I finally realized what they did I call Customer Service and they were no help, they wouldn't even let me speak to a manager at the time. I finally requested a call back which didn't come till the next day, and I missed the call. The manager did however leave a voicemail saying, "You’re not getting anything back from us."

Went into Boston never having heard of EZ Pass. A few weeks later got a $50 fine for going over a bridge apparently. Can't appeal it online or over the phone. They want me to do it through the mail, THE MAIL!! Quite the scam they have going. Never going to Boston again. Anyone associated with EZ Pass should burn in hell.

This has happened several times to me as I occasionally drive into NYC on the west side and go through a toll booth with NO option to pay. So if you don't have an EZpass a bill is supposed to be mailed to you. But what really happens is the bill never comes, just the VIOLATION. By the time you call about it and finally get someone on the phone it's already in collections so out of fear you either pay or mail what the toll amount it ($5) because that is what you REALLY owe. But then you get another violation that is doubled up to $200. WHAT A SCAM NYC has going on. Finally after the third time this has happened to me I got a live person on the phone. They told me that this happens all the time. Pretty sad way for the city to be making money--huh? It's going to stop people from going into the city that doing have to --and that stops them from seeing a show or going to dinner or shopping or seeing the tree at Christmas time. Really sad if you ask me!! No wonder why people are leaving NY.

I drove 485 highway on the summer night (10 pm), did not realize, it is a toll road with no actual tolls. As I understood, it was similar to the 2+ passengers lines working at the certain times of the day/week. Signs were confusing and not really explaining where the actual tolls are and how you pay. 4 months later I got the letter claiming $4.50 for the toll, $50 in charges, and threats to revoke my driving license based on the state law. I called the phone and explained how unfriendly for the drivers is that EZ pass. I also asked for the law information - I can't believe, state representatives would pass anything like that. I agreed, however, to pay $4.50 and disagreed on everything else. EZ pass is a nightmare for the out of MD state drivers. The using rules are not clear. You are basically trapped and framed with no choice.

I normally love my EZ Pass. I have had it for years in Virginia. When I went through NJ before the holidays, NJ was unable to read the pass - I got a yellow light. But when I called NJ EZ Pass, they said as long as it was not a red light, I was good to go and could correct it later. 2 weeks after I got back to Virginia, I started receiving letters from NJ - if the toll was $2.85, NJ added a $50 administration fee FOR EACH TOLL BOOTH. So, a $2.85 toll became $52.85. 4 toll booths - $200 worth of administration fees. Apparently, the booths were not able to read my EZ-Pass in NJ. I did get a letter from New Hampshire $3.85 toll and $1 administration fee ($4.85 total) - no big deal. When I tried to protest to NJ - by phone and by email - well don't waste your time. When you finally get a hold of anyone, they just give you a runaround. To call $50 an administration fee and not a penalty (which is not legal, I am told) is just a bunch of nonsense. I am headed back to school in New England shortly. I am not going through NJ for sure. My advise: avoid NJ Turnpike. There is something wrong with those folks.

I received 22 violations through the mail because I didn't update the new plates on one of my vehicles. Ok, my fault... I called, and paid what I owed. I was told that I'd have to wait 24 hrs before I can use my tags. Ok, no problem, I waited... After 24hrs, I went through the toll. 2 weeks later, I get a dozen more violations in the mail. Wtf? I called customer service. They said they just processed the previous paid violations payment yesterday. And the woman on the phone was silent, and sound very moody. Not helpful at all. Lucky I asked if I should avoid using the toll, and she said, "Yes! You can't use it until this is taken care of"... Again, I had to ask more questions. "Well, how long should I wait?" "Ugh, at least 5-7 days." “Unreal,” I said. Why am I being punished when I already made my payment? I have 3 vehicles with 3 tags. After so many years of having e-zpass, I'm missing the toll takers.

I opened an EZ Pass account with Maryland MTA August 2014. I am active duty military and travel a lot around the DC Beltway. Over about 3 months there was around fifty dollars worth of bills that EZ Pass would not charge to my account because the TAG on my car had a typo in the system. So even though they knew it was my car and matched the Photo of the actual tag with me, they would not charge my account. As a result they fined me 750 dollars in civil penalties. Additionally they will not allow you to take it to court because they only give you a short time to resolve their screw ups and conveniently that time expired when they first notified me of the issue.

I was ticketed TWICE for exiting the PA turnpike through an EZ pass lane without any signage or indication of toll lanes like they have in NY state. In NY state, you have no option but to choose a cash lane or an EZ pass lane in order to exit a toll road. I'm not an idiot and would never choose to fly through an EZ pass lane without an EZ pass. Been driving for nearly 20 years without incurring this type of ticket so how I was ticketed in PA is still a mystery to me and there is no option to contest the fines for this! Another money sucking scam by a criminal company that has a one star customer satisfaction rating.

Started out owing a bill for 20.00. Waited for the next bill since it was only for couple days and it was 160.00. Now I didn't pay it and they charged me a late fee and sent new invoice. I had a family issue and left out of state. Came home 36 days later and found invoice for 1345.00. Ya that much. They charged me $3.50 for the toll, $ .50 fee for pay by plate and then $50.00 for the late charge every time I went over it after that. Long story short I stopped going over the bridge and going to the tunnel to pay at the toll. I forgot about the bill and got another bill for $2540.00 a month later. I call them and they said they would settle for $540.00 to be paid at once. I didn't have it all and they wouldn't accept payments.

To use the new 95/395 lanes, I created an account online and requested a transponder which was never sent. When I tried to log on to check the status, my account was "locked". When I called, after waiting on hold 20 minutes, they said I already had an account, which I did not. So, now after already setting up one account, I had to close it because I can't have an account without a transponder but they never sent the transponder so I have to close that account, go out and buy a transponder and go through the whole process of opening an account all over again. Tedious. Bad customer service. Money grab.

On the date of 5/12/14 I paid my toll via Internet and the transactions cleared and then I was charged another charge of $209.05. I then receive another bill in the amount of another $209.05. This has got to stop. I have paid on these charges three times and the E-Z Pass office tells me this is correct. Having them doing an internal investigation on charges is like having...

I'm from Canada, and I traveled few times to US. I had two (2) E-Z pass tickets, and what upset me is when you're driving there is no sign indicating that you're driving through an E-Z pass highway, and then they sent you the ticket. The second issue is when you receive a ticket, and want to pay it online. You need to be a member in order to access the system and make the payment, or you have another option which is calling them. In fact this option don't work because the outside on US number don't work. So the only way to pay the ticket is to mail it. We have the 407 ETR in Canada and their service is much more easier then E-Z pass. E-Z pass is just a headache...

My daughter moved to Dallas Aug 2012 and returned May 2013. At that time she tried to renew her license to find out she had outstanding tolls. Apparently a similar situation, tag was working thought it was being charged to a different account. NEVER GOT A NOTICE WHILE LIVING IN MASSACHUSETTS NOR DID SHE RECEIVE ONE IN DALLAS. Fast lane said they mailed them and “Too bad.” So this was a daily drive in Boston back and forth to work that occurred for about four months Massachusetts turnpike authority. So long story short to find out a year after stated violation approx 200 tolls, 2 a day 4 months work.

I live in Boston, MA. As the Tobin Bridge was under construction, installing the EZ Pass lanes, I got a notice that I owe money for going over the bridge. One notice! It was $143.00. I called the number to make a payment and I was told that I didn't owe anything... The second notice that I ever got in the mail said that I now owe $1,500 for late fees of non-payment?!?! They told me that when I called, I didn't press the right option and that's why I couldn't reach them?! It's the same phone number mind you, and when I called it turns out that it is 2 different companies, EZ Pass and Pay by Plate, and they want to charge me $1,500 for not pressing the right option?! This is such a robbery, I can't believe that they do this to people!

I went through a toll $3.00. Got charge $50.00 administrative fee. Paid them. Then get sent another notice didn't pay. I have proof they got my check and I sent everything certified mail. They cashed my check too. So on Monday sending them proof again they got paid.

E-Z Pass Virginia sent me a bill dated 20 October, 2014, for a $1.00 toll plus a $12.50 admin fee, and that was only the beginning. On October 25, 2014, I returned a copy of their bill with the following dispute message all of which is true, and I signed the message: "I'll be happy to pay the toll, and I had attempted in every foreseeable way to do so, but your so-called admin fee is absurd." There is no way that one could have expected the Dulles Toll Road to be E-Z Pass or coins only, and the same holds true for the toll line I was in. What's more, there was no way I could have backed up and gotten into the Full Service line. If I could, it would have been my second 20-minute delay at such a line the second 20-minute delay for that one trip itself.

After visiting our son in Princeton N.J. we came upon a toll booth at a small side road. I had the 2 quarters in my hand, but when I approached the toll there were no cash lanes open or any manned booths. I pulled off to the side waiting for a cash lane to open, but after a few minutes, it never did. I had no choice but to go through the EZ Pass lane and there was no basket to throw the money into. I then receive a violation notice that I owe .50 cents plus $50 dollar fine. I sent a registered letter with a check for 50 cents, with an explanation of what happened. I got no response to my letter, but received another notice that I still owe the $50. I am furious! I am writing to the President of the NY/NJ Port Authority with a copy to the attorney general of New York and New Jersey.

There is no question I was wrong to start with, my CC had expired and I needed to update the information for my account. I had a couple times going through the tolls (I'm a daily commuter on the Chesapeake Bay Bridge) in which the system "buzzed" letting me know there was a problem. I go into my account, pay the fees and added money to my account figuring everything was fine. Turns out that EZ Pass decided to make an alternate account using my current tag number and associated non-payed fees and late charges were attached to this "NEW" account.

I have paid my to on the phone and was told by EZ pass no fine would be charged. A bill came in and said OO owed and a $50 fine owed. I paid on time and on phone ON another matter with EZ PASS Allied Agency called and asked me who I was and they claim I owe a fine from 4 years ago which I paid already. They are sending me fine and collection notices unfairly. This was the first year they contacted me either by phone or mail. IS there a SCAM going on by someone who is using records from EZ PASS to cause people to pay fines they do not owe?? I do not want my good credit ruined because either EA Pass is trying to bilk people for more MONEY or there are some organized THIEVES trying to dupe the public by improper fines bills and phone calls. Let me know by email who I can contact directly in addition to the ATTORNEY GENERAL of NY State and NJ??

In August, after getting notice that my son's car had gone through a toll and received a violation, I went online to access my nj-ezpass account. I knew there was a balance of $50.00 on my account for my son to use. Once in the account, I noticed an unfamiliar tag on my account. I then noticed that the vehicle associated with this tag number had been going through tolls for a period of 4 months, in all parts of New Jersey; south, north, and central Jersey. In its travels, this vehicle had literally drained my account into a negative balance. This is why my son received the violation notice.

Said they couldn't refund a debit charge, they did 20 minutes ago. BS! They want your CC on file to "replenish" what they feel you should be charged based on their made up predictions of toll usage. Go ** yourselves EZ PASS.

Surprised! I get a letter for a toll violation from New Jersey Turnpike Authority for a $7.25 toll and a $50 fine for crossing a bridge that I never crossed. It has a picture of the FRONT of a small truck which is not mine. I call, 3 times and 45 minutes later the rep understands that it is not mine simply by looking at the picture because #1 PA does not use a front mounted license plate and #2 It's a novelty tag from a Harley Davidson shop saying Fatboy on a PA tag like background. You can get these to say Softail, Road King Ultra and many more models. I have a PA Tag that says Fat Boy, 2 words. Case Closed Right?

My personal experience with EZ Pass is as follows: I got my transponder in person at my local AAA, and paid the required deposit. When I got home, I registered online for an account and hooked up my debit card to automatically take money to replenish my account as needed. I've used it occasionally during my trips back and forth to NY (I work from home so I only use it for non-work needs). It saves me time and saves me money on PA roads. While I have yet to have a problem with billings, I just read about potential overbilling in other states, so I'll have to go back and check again. However, as far as I can see I've not been billed for driving on a road on which I've never been, and I've not had a problem. I check my online account regularly after using the EZ Pass and suggest others do the same.

I updated my EZPASS account online to change my vehicle registration information after purchasing a new car. I retained the same license plate so only needed to change the vehicle make, model, year. However, the system changed the type of plate from vanity to regular registration. I actually recall reading the options on the drop down and questioning which type of registration as it did not clearly show any vanity option. I left it as it was. Subsequently, I received inconsistent fees. I could pass through a toll heading north and an hour later head south, and get a flashing warning only in one direction. It turns out the system didn't recognize the account since it was not set to vanity even though everything else was correct. Calling the support line was no help. And, there is no option to dispute for this purpose. It is not the state's fault. It is the service. There should be better customer service options.

EZ Pass terms state: IV. DISCOUNT PLANS Any unused trips within the discount plan cycle will be deducted from your Account ten (10) days after the plan cycle ends and will be reflected on your statement.

I have NEVER driven on a toll road nor has anyone in my family. I have NEVER signed up for any type of toll service or anyone else in my family. I don't believe Nevada even has toll roads. When I tried to access the web site via their email claiming I owed them toll fees, my internet security blocked the web site as containing harmful content. The EZ Pass email doesn't tell you where this violation took place. Conclusion... It is **! It is phishing for any and all information it can get from you and "money" if they get lucky. Every email I have received from them has had a different sender. This is the latest: E-Z Pass Info.

For a number of years I have used I-pass in Illinois with very few problems. However EZ-PASS for Ohio & Indiana's side really tries to slip it to you. And based on the fact that it was a same day occurrence it had to be a blatant theft. Usually I assume based on my traveling I would rack up a decent amount in tolls. However I was taken back when I seen $160 racked up in a single month. I looked at the itemized detail and was shocked to see a $34.76 on a single charge for 08/16 (Norm $4.18) and also $16.00 in Ohio for a charge from Streetsboro to Westgate (Norm $9.00) all in the same day. Now I have to review all my past to see how long they have been stealing from me.

I received a toll charge for $1.55 in July of 2014. The license plate info and the photo are not of any of my vehicles. Of course everyone said just pay it because it will be easier than dealing with the MTA. I called and spoke with "Danita" who informed me to not pay it and it would be reviewed. I was to receive another notice in the mail. Well today I did and it is a bill for $51.55! I can contest this and go to court?? Really. I teach Family and Consumer Science. It is against every grain of my being to pay for a fine of which I am not responsible for...I have never even been to this toll area. The photo isn't of any vehicle I own. I wonder how many people are paying fines which they are not guilty of? How much money is being made? They haven't heard the last of me.

I have no experience with EZ Pass and get crap in my mailbox daily to pay up.

We just received another bill for the first time use of a tunnel under this system from last February. The bill was paid in May after being received in April. It is now August, and E-ZPass, along with Elizabeth River Tunnels, is trying to re-charge us for the toll and add a $25 'late fee' to rip us off. We have a convoluted toll system being run by two separate entities that do not communicate or share data, that obviously does not work and penalizes innocent people financially. I just want to know who is starting the class-action lawsuit and give this system the horrible review it deserves.

Keep getting an e-mail that comes to my spam folder. I always move it to inbox, but it never opens up. Is this a scam of some kind? The e-mail has no information, no phone, nothing. Just says I have not paid for my EZ Pass toll road bill.

I was driving to get to my destination via 495 in VA. I didn't have a recollection of what happened as this occurred in April. In June, I received a violation notice for not paying a toll road. I was surprised to pass through a toll road without paying. This is not like me. For a $1.25 toll road the letter stated have to pay $25.00 including administration fee. I knew that was a ripoff and a scam. I assumed I would have at least another month to pay it.

I keep getting emails saying I haven't paid for driving on roll roads. I do not drive on highways, I do not lend my car out and I haven't been anywhere for me to keep getting these emails. I want it stopped or I'M going to BBB and complain. Enough is enough.

Okay so me and my best friend went to the Jay-Z and Beyonce concert on 6/5/14 and we both paid EVERY toll and made sure we got in the cash only lane. Well 3 almost 4 weeks later, I get a violation in the mail saying I went through a EZ pass lane and didn't pay toll.

I had an EZ pass in the mid 90's. My account was closed for lack of use and an expired credit card in 2008. I owed a 4 dollar service fee. The account was sent to Retrieval-Masters Creditors Bureau, INC, RMCB. RCMB charged $50.00 dollars for a $4.05 Bill, in addition to a $4.95 processing fee. I am a retired soldier. At the time of my account's closure, I was preparing for my second deployment to Iraq, I was stationed in Fort Lewis, Washington. In summary, I went to the EZ Pass service center to get new transponders, I left with no EZ pass and a Bill from a collection agency. All of this is related from my absence from NJ and military service.

A few months ago, I was driving home from an interview, paid all of my tolls, yet still was mailed a violation. I explained that I did put my 50 cents in the basket, even when it said lane closed as I drove up. A similar situation happened with an E-ZPass in DE and I was excused. Yet, NJ E-ZPass did not want to believe me and threatened me with a $50.50 fine and collection agency when I called. Sounds to me that my beloved state of NJ is desperate for cash and will be happy to rob, threaten, prosecute, and bully innocent citizens to "earn it!" Seriously, grow up and gain some perspective in life; there are worse criminals that are robbing taxpayers on a daily basis. Please put your limited resources into going after them. Hey, you'll probably generate a lot more revenue!

My siblings and I had rented a 15-passenger van to go to Florida to my dad funeral a couple of months ago and of not knowing about the cashless toll and being charged by the plates racked us up a load of fees with the rental company because of it. I think the state of New York is scam people and this is crazy. I have read everybody complaint and just imagine how many more people across America that have traveled through New York that have been treated wrongly and has been made to feel that it a scam. I say we the people should file a class action suit against the state of New York Tolls and Bridges and let them know that we mean business and we are not going allow them to treat us this way anymore!!!

My car was shipped in an enclosed carrier with the EZ pass in its plastic no read cover in the glove compartment. I got a bill for $12.55 for travel from Exit 1 to Exit 16 on the New Jersey Tpke. The transaction date was 5/6/14 from 9:19 to 11:49. I took delivery of the car later that day in Phoenicia NY. How could this have happened?

I use the Henry Hudson Parkway Bridge to get to the GW. They shoot a pic of your plates and snail mail a bill 4-6 weeks later. I have always paid them by check in real time. But last year there was an indiscretion and I began getting violations charges after the fact. That would turn a $10 round trip charge into a $150 charge including the fees. I fought it every way I could, with letters and Xeroxes of my checks and never made a dent in their armor. I finally called and got a person on the phone, restated the entire history, was stonewalled, but never lost my cool. At the end of the chat I politely asked if MTA ever makes an error, clerical or otherwise, regarding the payments. The answer was a flat NO. I paid the violations/fines because it was less stressful than continuing to fight. After that point I decided to start paying by credit card.