E-ZPass Group Reviews

Received an email from E-Z Pass notifying me that I need to bring my transponder to their walk-in center to have the battery checked because of changes they are making on Sept. 1. Received 2nd notice 15 days later. Went to the walk-in center today. It is a construction type trailer office. I have a walking disability that makes stairs very difficult. There was a line of people that went from the office, down the stairs and into the parking lot. I tried calling customer service and the hold time was 15 minutes. I sent an email and received a confirmation notifying me that I would hear back from them in 10 business days! E-Z Pass created this situation but did nothing to prepare for it. This is customer service at its worst. Problem is I have no alternative, E-Z Pass is the only show in town. They gave less than 30 days notice to thousands of customers and we're not prepared for the result. Right now I have no idea what I can do.

I DO NOT have EZ Pass. So I must stop and pay the $0.50 tolls, which I do. I get a receipt each time for a reimbursement from the Veterans Administration. Twice I received notices from EZ Pass that I drove through without paying. LIE #1. The photos show me VISIBLY stopped. I responded with the same response for both SUPPOSED infractions. One was dismissed and the other they want $50. I sent a check to pay another $0.50 which was cashed. My lawyer said once a check is cashed they have accepted payment. Again I received a notice. EZ Pass will revoke my registration. I am a disabled Veteran. I don't have $50 to pay for another $0.50 toll which to date have paid twice. Will the Attorney General PLEASE look into EZ Pass. They are raping Americans.

I love the concept of an EZ Pass program, but the way they refill your account makes absolutely no sense and is sure to break anyone with a budget. When you sign up, you pick an amount you would like to deposit in your account. From there, you absolutely have no control how much money they decide to take out of your account. They don't even charge you based on the actual usage. If you happen to use toll roads and bridges more often, they start charging you more without any notification at all. If you notice you use tolls more often, you better keep a close eye on your bank account or you might get hit with a surprise.

I owed E-ZPass 98 cents which fell into delinquent status because the credit card I had on file with them changed and I forgot to update them (compounded by also forgetting to update my email address with them, although they DID have my cell phone number and never called it). Today, 90 days after falling delinquent and less than 30 days since they last tried contacting me (only by email) I phoned them and learned that (a) my account had been closed, (b) I owe them $51.98 if I want to be able to re-open an account and (c) they can't simply turn on my device, I have to mail that one back to them and get a new one. Mind you, $51 of the $51.98 are penalties associated with the delinquent account being revoked!

Every time I go over the George Washington Bridge, $25.00 comes out of my checking account. I happened to go over the George Washington Bridge three times in one day to pick up and leave off family, and I was charged $75.00 in one day. When one is watching their expenses, this action causes overdrafts. If $25.00 is taken out when the toll is less than that, there should be a balance left over from previous charges of $25.00. The way it is set up, this system is ruinous to one's checking account. I spoke to customer service about this in the past, but it still happens. It should just charge what you just used to go through a toll, not $25.00 each time.

I signed up for EZ Pass last April, after having to use the Maryland ICC and ending up with a ticket because I didn't pay the toll (no toll booths). I hardly ever go through the toll roads so I didn't think it was necessary before that. So imagine my surprise when I end up with three tickets totaling $168.00. According to a customer representative I had signed up for a commuter plan, of which I have no recollection, and so I was charged for the unused trip (around $68.00) which made my barely used account negative, and therefore, when I did go through the toll I got ticketed. So, add that to the $168.00. She said it was my fault, but they would try to get the state to refund it, but I would be removed from the commuter plan. But I got stuck with the ticket. This occurred in March.

Where to start... This company has done nothing but cause added stress to my already hectic life. Being at the fact that I NEED an EZ Pass to get to work is what pisses me off the worse. Not only is the customer service horrible but the company charges my credit card without my consent toll violations and fees. I only consent to auto replenishment and the company decides to charge my credit card those fees due to the fact they "feel" like my transponder was not visible enough. Not only was I being charged, but receiving notices in the mail to pay the exact same fees. So I've been basically charged twice for the same violation.

I have had the worst experience dealing with EZ Pass. My EZ Pass for some reason wasn't charging my card like it was set up to do. So out of nowhere because previously my card was being charged I began getting outrageous bills because I was being charged for the toll and violations. When I spoke with EZ Pass to fix this they assured me my card would be charged when the balance was low. Well a month later I received yet another outrageous bill. I paid this bill along with the previous bill. Tried to speak with someone about it. Basically I was told “pay the bill before the due date or you will be charged an even more outrageous bill and possibly have other issues with the mva or you can go to court but you won't get a court date before the due date and you are required to pay court costs.”

I continually have issues with logging into my online account to add funds, check balances, etc. Almost every time I need to call and reset my password and calling is such a nightmare. After sitting on hold forever they ALWAYS start with one of the following: "They can't find me in the system," "I don't have an account," etc., etc. Sure enough if I persist, they magically find me and begrudgingly assist. (Sigh) Why is this so hard? It really is a simple process and straightforward to upkeep! 1000's of organizations do this well every day. So frustrating.

I received a replacement tag in Jan.2015, at my place in Florida for the winter. Never used this tag, of course, since there is no EZ Pass service in FL. To my surprise, the March bill showed about 6 transactions for toll fees in Boston, Albany, NY, etc. -- a total of about $24 -- with the tag # of the tag that I received in FL in January!

It seems about every 8 to 10 times I go through one of the tunnels around here, I get charged for a three-axle vehicle, I drive a Ford F-150 and have never pulled a trailer. When I complain I get bored indifference from the counter people at the E-Z Pass office. When I speak to a manager the money is eventually returned to my account. I should not have to watch the account like a hawk to keep them honest. Are other people having this problem? Is a class action suit necessary to get the ERT folks to straighten this out? This is frustrating.

Unfortunately, my customer service experience over the phone is rarely pleasant. My experience with the customer service person was quite rude and utilized a condescending tone.

I have moved from Brooklyn to Rockaway March 1st 2015. As a Rockaway resident I am entitled to resident EZ Pass rate. Since I travel to work everyday the tolls add up quickly. I am a very responsible individual, I have called EZ Pass to request resident rate to which I was told to fax my current bill and registration. I have done so, a week later I saw I still was not receiving the rate. I called back, I was told that my registration did not match up with my license plate I have on file (which I still don't understand how considering I have had the same plate for over 10 years). I was told to fax insurance and my bill which I just... Another week goes by and nothing! I call back to inquire about my status, I was told that I need to fax all 15 pages of my bill and not just the front portion that indicates my address and date of the bill. So I go ahead and oblige to this request.

On April 30, 2015 at approximately 1:30 p.m., my wife and I paid a toll of $14 to enter the Lincoln Tunnel. We did not ask for a receipt because we have been coming through the Lincoln Tunnel for years and paying the toll each time without incident. We are careful to only use the lanes that provide for the payment of cash. We just received a Notice of Violation Enforcement Action, and because we didn't have a receipt, they told us we had to pay the $14 again. Lesson learned - now we will always demand a receipt, even though it means slowing down the line.

I hardly travel on highways because of my handicap and 78 years old age. Going to a funeral in Brooklyn, NY I asked a neighbor to drive me. I place a $20 bill just to pay the tolls... First, they sent me a violation for .50 cts + administration fees $50. When called they refused to admit that I paid the toll. Anyway they waived the $50 by courtesy; I paid with my debit card Social Security acct. Couple days after they send another violation for $14 + $50 administration fees. How can I would not pay the fare when I handed the $20 to the highway clerk and she gave me $6 change.

I don't own an EZ Pass. I've been flagged at the cash toll booth. The picture shows me right at the basket. NO real appeal. Either I buy an EZ Pass and go through their lanes, or I stay off the highway.

I wouldn't even give them one star, but it was required. Had an issue with my bill and ** was the worst at helping. She only put in for a service request when I asked to speak to a supervisor. Even after our conversation, which she didn't help much, I asked again to speak to a supervisor. She told me that no one was able to talk and that they would call be back. I have yet to receive a call. Horrible! They are the worst company to call when having issues because most of the time the representatives are very rude and don't help at all!

I had been taking my daughter to work in Boston, Ma and picking her via the Tobin bridge. At the time the Tobin was under construction. I didn't realize they were charging me every time. My wife and I have worked our whole lives always paying our bills early or right on time. I used to work for Biogen in Cambridge, Ma. About fifteen years ago I suffered a major heart attack which flipped our worlds upside down. Long story short I am now on disability and my wife who has served her church nursery and has had her hand in countless children's lives in Malden as a preschool teacher had gotten laid off. We received a $7000 Bill from MassDOT in which now I can no longer renew my license. This is insane. I will never have that type of money ever. Please help - we need an advocate to fight back.

We have an account with VA EZ Pass in which we have added and paid over $500 in less than 2 months in tolls! If that's not enough, we didn't realize our account balance was low and once we did, we added and paid those missed tolls. Only to receive several toll violation letters with outrageous administrative fees!!!

My husband switched from a personal account to business account and they kept drawing money from our bank account even the business tag was in the window. They charged both accounts and claimed they couldn't research the problem for months and then told us a week later it was fine. We canceled his personal account and then they started charging my car which never went through the tolls at all! Beware! We lost money and problem was not corrected!!!

I received an EZ Pass violation in March 2015. I logged on to my account that shows no violations outstanding. I then entered the violation number doing a search. All this was done knowing that I did not have a violation and was not in the area where it allegedly occurred on February 24, 2015. I opened the picture of the vehicle causing the violation and discovered that that vehicle was not mine and the registration plate was Connecticut license plate. I have never registered a vehicle in Connecticut and have never lived in Connecticut. The plate is not even close to any of my NJ registrations.

Tried to reset my password., As always their servers were not working so I could not add any funds to my account. Further there was no one working in their Customer service department on Sunday. I find this organization is in need of an overhaul.

The New Jersey EZ Pass needs to change its entire staff and the system is so corrupt. In September of 2014, I passed through the GEO Washington BR/US4 and I received a violation notice while having an EZ Pass in my car. I disputed the violation and received a letter that it was cleared but a few months later, I received a note from a collection that I had not paid $4 toll plus $50 fee... I called the EZ Pass customer service, and first of all the customer service rep was very unhelpful and talking to me on angry tone and he thought I was making stuff up.. Unfortunately, I had lost the paper and I had to pay $54 just for no freaking reasons...

I received paperwork in March from a lawyer suing me for $20,000 in unpaid tolls and violations starting from 2009 for the Port Authority of NY/NJ. Oh by the way, the tolls only add up to about $3500, the remaining $16500 is administrative fees. I requested proof of account balances at the time of violations because on my NJ EZ Pass account you cannot access balance information past 90 days. I was told he cannot provide this information at this time. I can either settle or go to court. I do not have this kind of money. Is anyone else being sued for unpaid toll violations from 2014 and before? Is there an attorney out there willing to help me?

On January when I was passing a bridge at the border of New York city where the toll is $14, the officer in the toll plaza signaled me that I might pass without paying a fee. Few weeks later I received a violation notice from EZ Pass New York stating I needed to pay $14. I then sent back their letter with a dispute saying the toll plaza officer signaled me to pass without paying. I wrote this dispute within 30 days after receiving the violation notice. They sent me the receipt of the dispute saying I needed to pay $14+$50 administration fee. The day they sent out the receipt was after the 30-day period. I called their customer service and explained my circumstance to the phone operator. She told me she doesn't know why that plaza officer let me pass but she does know that they don't give free ride and suggested me writing a letter to their violation department since there was no dispute section in the letter they sent me this time.

NJ EZ PASS is the most ** organization around. Many of the tolls are broken, so you pay and nothing registers, then you get a bill for $50 plus the toll you already paid. It is an incredible scam, which should be illegal. I barely ever drive on the highway yet this has happened to me at least 3 times. And when you make a complaint it's incredibly complicated and impenetrable on purpose so you'll just give up and pay. It should be illegal. I'm going to start making videos of me putting money into the tolls from now on -- it's your only (possible) defense against this scam.

The EZ Pass has been in northern Virginia for quite some time and officially started to charge passengers in January 2015 on newly installed routes on 495, and portions of 95. If you were to look at the number of complaints posted on this website: https://www.consumeraffairs.com/utilities/ez_pass.html one can easily see that there are some serious problems. I suggest those here complain en mass to the WJLA "Seven on your Side" news team who have already run several pieces on the EZ pass issues. I feel they are scamming to drivers in the many states they have rolled out this issue-prone money grubbing system.

I received a $6 bill in December for 2 trips over the bridge. I believe the next bill in January was for $106. They did not have my correct address, as they excluded my apt #. Long story short, I appealed, filed a complaint with the attorney general, with no satisfaction. No one even acknowledged the proof I sent them. I ended up paying the exorbitant fee they charged me because they said it would affect my license and registration, plus they would tack on more charges... There's no one to talk to, and why aren't charges like this illegal? I would love someone to contact me regarding this matter.

On 3/27/15 I was taking a trip to NY to visit my daughter in college. When I went through my first toll booth, the light was yellow. I could not read what it said. I panicked because I was still in Mass and only at the beginning of my trip. I planned on stopping at the first rest stop to call customer service. I called customer service and the first thing they asked me for was my name. She said we don't have you listed anywhere. Then she asked me for my 4-digit pin number. I gave a number. She said it was not correct. I said I have no idea what it is. I have had an EZ Pass account (formerly Fast Lane) for almost 10 years. She said, "well then I can't help you because I won't be able to look at your account." This was beyond frustrating.

I got confused driving around in Boston after leaving the airport and went down the wrong highway. There were no exits or ways to turn around until after a toll booth that was several miles in the wrong direction. I did not have any cash on me, and they don't take credit/debit. I talked to the person and said I'm just going to turn around and go back the other way, yet still I was written a ticket in both directions. In the second direction I tried to show them the ticket I had JUST received on the other side just minutes earlier, to no avail. What was originally a $1.25 toll each way has become $97.50 and that's before the "convenience" fee of paying online or by phone.

I rented a car from Dollar and declined the EZ Pass. To make this clear there was NO EZ PASS in the car. I went through Cash/EZ Pass lane for which I stopped and paid cash. 3 weeks later I get bill for $26.75 from Dollar Processing Services. That's on top of the $14 in cash I already paid. That's $40.75 to cross the Lincoln Tunnel. Apparently the Port Authority of NY/NJ took a picture of the license plate of the car and sent it to EZ PASS even though I paid cash for the toll. This is wrong and downright criminal.

I had a rental car, got tricked into entering an EZ-Pass lane at a toll plaza on Rt 95 when I thought I was driving into a cash lane. MTA/EZ-Pass sent the rental car company a video toll invoice for $12 ($8 dollar toll + $4 service charge), they sent it to me, and I paid it promptly. MTA-EZ-Pass claimed I paid it late. My check was received by them 1 day past the due date and they cashed it the next day - so technically 2 days late. This was over Xmas vacation and early January with a lot of snow in the Northeast and slow mail deliveries, rental car people on vacation, etc. The next thing you know I get a summons for a $50 fine from the same outfit because they said I didn't pay the invoice or I paid it late (they were not specific on this point).

I received a $63 bill in the mail. I call and I am told that I can just cross off the $50 administrative charge and pay the remaining $13 on my credit card. I mail in the payment. Next thing I know it goes to collections!!! Why should my credit get ruined because EZ Pass lacks common sense?!? I receive another $25 charge for no reason. What is wrong with these people???

Understand people if you receive a fine from them, pay it immediately, if it jumps to 50.00 penalty. For lack of another option, at this point I would pay it. Why this fine will only double to 100 plus the original cost of the fine. Also the cherry on top is they will report to the credit reporting agency. After you pay the 50.00 you then can fight to see what recourse we have. This is difficult but it is a nightmare to get them to remove these fines. HONESTLY, I'm sorry I have to advise to pay the 50.00 but be warned.

I believe the VA Express Lanes are overcharging me fees. Example, on 02/19/2015, when I entered the express lanes the toll was $5.20 from I believe 644 to Route 236, however, upon looking at my account I was charged $7.20. And this is not the first time. I encourage everyone who uses the express lanes to double check their account for any inaccuracies. I will get back to either picking up slugs so I can ride for free, or I will not use the Express Lanes that often from here on out. Or maybe I will start taking pictures of the toll as I enter the Express Lanes as proof. It costs way too much!

I have used the Elizabeth River Tunnels in Virginia to get to school from Virginia Beach to Portsmouth. My car is currently out of order and has been using the cars of different members of my family. My grandmother happened to be one of them. Elderly with Alzheimer's, she never let me know she received a bill. Well, the toll bill has racked up to $55 for going through a tunnel both ways one time.

Rented a car from Hertz and went through 5 tolls. Thought I would be billed through hertz and a $30 dollar bill came. I paid it. Then I get these bills from MassDot. They are trying to charge me $300 for going through tolls 5 times. I have appealed it twice to no avail. There isn't a phone number to call and they won't let you pay individual tickets (since the lowered 2 out of the 5). This is a complete scam and if there is anyone out there who wants to do a class action law suit please contact me. I am calling lawyer in Boston and WBZ (local T.V. station).

About a month ago I received a Final Violation Notice in my mail from E-Z Pass. I was very surprised reading FINAL Violation Notice since I have never received an initial notice. The violation called on me paying $13 toll plus $50 administration fee. I called E-Z Pass and one if their representatives assisting me said that she doesn't see that they even attempted to mail me the initial violation instead they just mailed me a Final Notice.

I visited Boston in November 2014. Unknowingly in the wrong lane, I learned later that the fee would be mailed to me back home in Quebec. That's fine. No big deal. Upon my return home and to work the day after (I work in a remote location with WIFI but no telephone access for up to 5 weeks at a time). By the time I returned home to a stack of mail, I found a letter stating that I owed the Commonwealth of Massachusetts $106 for a late payment.

Hi I live in New Jersey and every time I pass the EZ pass - shows that I paid, and I suddenly I started receiving all sort of letters charging me $50 for 8 different tickets. Is anybody know any kind law or how I can just pay the toll price without paying this ridiculous fine, or before they ruin my credit or cancel my registration?

An old unauthorized EZ Pass (returned in 2012) had been linked back to my existing acct. to the amount of 955.00. Put a dispute with CC used for charges, still in dispute with EZ Pass, who had credited my acct in Nov. for $955, only to charge $955 back on 12/9/14, and now charging me again this January another $955. No calls or notices that charges are being made has now put my acct. in the negative & now caused 20+ violations per month from November 2014 to now. How do I make it end???

I took a Maryland road I don't normally drive on. It had a toll. No one was in the toll to take $. I didn't receive the first notice of $9 toll due. The first notice I receive from Maryland Transit Authority (MTA) is actually the second notice. Now, I owe $59. I can't prove I didn't get the 1st notice. MTA states that law states, the only way I can appeal is to go to court. BTW, at which point I will need to take off a day of work and the courts may add fees. I am assessed a $50 citation whether or not the MTA can prove they sent me a 1st notice. Work out best for The State of Maryland if they forget to put a few notices in the mail....

I had Ezpass MD commuter pass for about 5 months because I take the tunnel everyday to get to work. When I bought a new car I ordered a new pass and give my husband my old pass. I didn't know the commuter pass was only connected to one pass because it was both under one account. So the entire time Ezpass charge me $200 a month instead of $70. When I finally realized what they did I call Customer Service and they were no help, they wouldn't even let me speak to a manager at the time. I finally requested a call back which didn't come till the next day, and I missed the call. The manager did however leave a voicemail saying, "You’re not getting anything back from us."

Went into Boston never having heard of EZ Pass. A few weeks later got a $50 fine for going over a bridge apparently. Can't appeal it online or over the phone. They want me to do it through the mail, THE MAIL!! Quite the scam they have going. Never going to Boston again. Anyone associated with EZ Pass should burn in hell.

This has happened several times to me as I occasionally drive into NYC on the west side and go through a toll booth with NO option to pay. So if you don't have an EZpass a bill is supposed to be mailed to you. But what really happens is the bill never comes, just the VIOLATION. By the time you call about it and finally get someone on the phone it's already in collections so out of fear you either pay or mail what the toll amount it ($5) because that is what you REALLY owe. But then you get another violation that is doubled up to $200. WHAT A SCAM NYC has going on. Finally after the third time this has happened to me I got a live person on the phone. They told me that this happens all the time. Pretty sad way for the city to be making money--huh? It's going to stop people from going into the city that doing have to --and that stops them from seeing a show or going to dinner or shopping or seeing the tree at Christmas time. Really sad if you ask me!! No wonder why people are leaving NY.

I drove 485 highway on the summer night (10 pm), did not realize, it is a toll road with no actual tolls. As I understood, it was similar to the 2+ passengers lines working at the certain times of the day/week. Signs were confusing and not really explaining where the actual tolls are and how you pay. 4 months later I got the letter claiming $4.50 for the toll, $50 in charges, and threats to revoke my driving license based on the state law. I called the phone and explained how unfriendly for the drivers is that EZ pass. I also asked for the law information - I can't believe, state representatives would pass anything like that. I agreed, however, to pay $4.50 and disagreed on everything else. EZ pass is a nightmare for the out of MD state drivers. The using rules are not clear. You are basically trapped and framed with no choice.

I normally love my EZ Pass. I have had it for years in Virginia. When I went through NJ before the holidays, NJ was unable to read the pass - I got a yellow light. But when I called NJ EZ Pass, they said as long as it was not a red light, I was good to go and could correct it later. 2 weeks after I got back to Virginia, I started receiving letters from NJ - if the toll was $2.85, NJ added a $50 administration fee FOR EACH TOLL BOOTH. So, a $2.85 toll became $52.85. 4 toll booths - $200 worth of administration fees. Apparently, the booths were not able to read my EZ-Pass in NJ. I did get a letter from New Hampshire $3.85 toll and $1 administration fee ($4.85 total) - no big deal. When I tried to protest to NJ - by phone and by email - well don't waste your time. When you finally get a hold of anyone, they just give you a runaround. To call $50 an administration fee and not a penalty (which is not legal, I am told) is just a bunch of nonsense. I am headed back to school in New England shortly. I am not going through NJ for sure. My advise: avoid NJ Turnpike. There is something wrong with those folks.

I received 22 violations through the mail because I didn't update the new plates on one of my vehicles. Ok, my fault... I called, and paid what I owed. I was told that I'd have to wait 24 hrs before I can use my tags. Ok, no problem, I waited... After 24hrs, I went through the toll. 2 weeks later, I get a dozen more violations in the mail. Wtf? I called customer service. They said they just processed the previous paid violations payment yesterday. And the woman on the phone was silent, and sound very moody. Not helpful at all. Lucky I asked if I should avoid using the toll, and she said, "Yes! You can't use it until this is taken care of"... Again, I had to ask more questions. "Well, how long should I wait?" "Ugh, at least 5-7 days." “Unreal,” I said. Why am I being punished when I already made my payment? I have 3 vehicles with 3 tags. After so many years of having e-zpass, I'm missing the toll takers.

I opened an EZ Pass account with Maryland MTA August 2014. I am active duty military and travel a lot around the DC Beltway. Over about 3 months there was around fifty dollars worth of bills that EZ Pass would not charge to my account because the TAG on my car had a typo in the system. So even though they knew it was my car and matched the Photo of the actual tag with me, they would not charge my account. As a result they fined me 750 dollars in civil penalties. Additionally they will not allow you to take it to court because they only give you a short time to resolve their screw ups and conveniently that time expired when they first notified me of the issue.

I was ticketed TWICE for exiting the PA turnpike through an EZ pass lane without any signage or indication of toll lanes like they have in NY state. In NY state, you have no option but to choose a cash lane or an EZ pass lane in order to exit a toll road. I'm not an idiot and would never choose to fly through an EZ pass lane without an EZ pass. Been driving for nearly 20 years without incurring this type of ticket so how I was ticketed in PA is still a mystery to me and there is no option to contest the fines for this! Another money sucking scam by a criminal company that has a one star customer satisfaction rating.

Started out owing a bill for 20.00. Waited for the next bill since it was only for couple days and it was 160.00. Now I didn't pay it and they charged me a late fee and sent new invoice. I had a family issue and left out of state. Came home 36 days later and found invoice for 1345.00. Ya that much. They charged me $3.50 for the toll, $ .50 fee for pay by plate and then $50.00 for the late charge every time I went over it after that. Long story short I stopped going over the bridge and going to the tunnel to pay at the toll. I forgot about the bill and got another bill for $2540.00 a month later. I call them and they said they would settle for $540.00 to be paid at once. I didn't have it all and they wouldn't accept payments.

To use the new 95/395 lanes, I created an account online and requested a transponder which was never sent. When I tried to log on to check the status, my account was "locked". When I called, after waiting on hold 20 minutes, they said I already had an account, which I did not. So, now after already setting up one account, I had to close it because I can't have an account without a transponder but they never sent the transponder so I have to close that account, go out and buy a transponder and go through the whole process of opening an account all over again. Tedious. Bad customer service. Money grab.

On the date of 5/12/14 I paid my toll via Internet and the transactions cleared and then I was charged another charge of $209.05. I then receive another bill in the amount of another $209.05. This has got to stop. I have paid on these charges three times and the E-Z Pass office tells me this is correct. Having them doing an internal investigation on charges is like having...

I'm from Canada, and I traveled few times to US. I had two (2) E-Z pass tickets, and what upset me is when you're driving there is no sign indicating that you're driving through an E-Z pass highway, and then they sent you the ticket. The second issue is when you receive a ticket, and want to pay it online. You need to be a member in order to access the system and make the payment, or you have another option which is calling them. In fact this option don't work because the outside on US number don't work. So the only way to pay the ticket is to mail it. We have the 407 ETR in Canada and their service is much more easier then E-Z pass. E-Z pass is just a headache...

My daughter moved to Dallas Aug 2012 and returned May 2013. At that time she tried to renew her license to find out she had outstanding tolls. Apparently a similar situation, tag was working thought it was being charged to a different account. NEVER GOT A NOTICE WHILE LIVING IN MASSACHUSETTS NOR DID SHE RECEIVE ONE IN DALLAS. Fast lane said they mailed them and “Too bad.” So this was a daily drive in Boston back and forth to work that occurred for about four months Massachusetts turnpike authority. So long story short to find out a year after stated violation approx 200 tolls, 2 a day 4 months work.

I live in Boston, MA. As the Tobin Bridge was under construction, installing the EZ Pass lanes, I got a notice that I owe money for going over the bridge. One notice! It was $143.00. I called the number to make a payment and I was told that I didn't owe anything... The second notice that I ever got in the mail said that I now owe $1,500 for late fees of non-payment?!?! They told me that when I called, I didn't press the right option and that's why I couldn't reach them?! It's the same phone number mind you, and when I called it turns out that it is 2 different companies, EZ Pass and Pay by Plate, and they want to charge me $1,500 for not pressing the right option?! This is such a robbery, I can't believe that they do this to people!

I went through a toll $3.00. Got charge $50.00 administrative fee. Paid them. Then get sent another notice didn't pay. I have proof they got my check and I sent everything certified mail. They cashed my check too. So on Monday sending them proof again they got paid.

E-Z Pass Virginia sent me a bill dated 20 October, 2014, for a $1.00 toll plus a $12.50 admin fee, and that was only the beginning. On October 25, 2014, I returned a copy of their bill with the following dispute message all of which is true, and I signed the message: "I'll be happy to pay the toll, and I had attempted in every foreseeable way to do so, but your so-called admin fee is absurd." There is no way that one could have expected the Dulles Toll Road to be E-Z Pass or coins only, and the same holds true for the toll line I was in. What's more, there was no way I could have backed up and gotten into the Full Service line. If I could, it would have been my second 20-minute delay at such a line the second 20-minute delay for that one trip itself.

After visiting our son in Princeton N.J. we came upon a toll booth at a small side road. I had the 2 quarters in my hand, but when I approached the toll there were no cash lanes open or any manned booths. I pulled off to the side waiting for a cash lane to open, but after a few minutes, it never did. I had no choice but to go through the EZ Pass lane and there was no basket to throw the money into. I then receive a violation notice that I owe .50 cents plus $50 dollar fine. I sent a registered letter with a check for 50 cents, with an explanation of what happened. I got no response to my letter, but received another notice that I still owe the $50. I am furious! I am writing to the President of the NY/NJ Port Authority with a copy to the attorney general of New York and New Jersey.

There is no question I was wrong to start with, my CC had expired and I needed to update the information for my account. I had a couple times going through the tolls (I'm a daily commuter on the Chesapeake Bay Bridge) in which the system "buzzed" letting me know there was a problem. I go into my account, pay the fees and added money to my account figuring everything was fine. Turns out that EZ Pass decided to make an alternate account using my current tag number and associated non-payed fees and late charges were attached to this "NEW" account.

I have paid my to on the phone and was told by EZ pass no fine would be charged. A bill came in and said OO owed and a $50 fine owed. I paid on time and on phone ON another matter with EZ PASS Allied Agency called and asked me who I was and they claim I owe a fine from 4 years ago which I paid already. They are sending me fine and collection notices unfairly. This was the first year they contacted me either by phone or mail. IS there a SCAM going on by someone who is using records from EZ PASS to cause people to pay fines they do not owe?? I do not want my good credit ruined because either EA Pass is trying to bilk people for more MONEY or there are some organized THIEVES trying to dupe the public by improper fines bills and phone calls. Let me know by email who I can contact directly in addition to the ATTORNEY GENERAL of NY State and NJ??

In August, after getting notice that my son's car had gone through a toll and received a violation, I went online to access my nj-ezpass account. I knew there was a balance of $50.00 on my account for my son to use. Once in the account, I noticed an unfamiliar tag on my account. I then noticed that the vehicle associated with this tag number had been going through tolls for a period of 4 months, in all parts of New Jersey; south, north, and central Jersey. In its travels, this vehicle had literally drained my account into a negative balance. This is why my son received the violation notice.

Said they couldn't refund a debit charge, they did 20 minutes ago. BS! They want your CC on file to "replenish" what they feel you should be charged based on their made up predictions of toll usage. Go ** yourselves EZ PASS.

Surprised! I get a letter for a toll violation from New Jersey Turnpike Authority for a $7.25 toll and a $50 fine for crossing a bridge that I never crossed. It has a picture of the FRONT of a small truck which is not mine. I call, 3 times and 45 minutes later the rep understands that it is not mine simply by looking at the picture because #1 PA does not use a front mounted license plate and #2 It's a novelty tag from a Harley Davidson shop saying Fatboy on a PA tag like background. You can get these to say Softail, Road King Ultra and many more models. I have a PA Tag that says Fat Boy, 2 words. Case Closed Right?

My personal experience with EZ Pass is as follows: I got my transponder in person at my local AAA, and paid the required deposit. When I got home, I registered online for an account and hooked up my debit card to automatically take money to replenish my account as needed. I've used it occasionally during my trips back and forth to NY (I work from home so I only use it for non-work needs). It saves me time and saves me money on PA roads. While I have yet to have a problem with billings, I just read about potential overbilling in other states, so I'll have to go back and check again. However, as far as I can see I've not been billed for driving on a road on which I've never been, and I've not had a problem. I check my online account regularly after using the EZ Pass and suggest others do the same.

I updated my EZPASS account online to change my vehicle registration information after purchasing a new car. I retained the same license plate so only needed to change the vehicle make, model, year. However, the system changed the type of plate from vanity to regular registration. I actually recall reading the options on the drop down and questioning which type of registration as it did not clearly show any vanity option. I left it as it was. Subsequently, I received inconsistent fees. I could pass through a toll heading north and an hour later head south, and get a flashing warning only in one direction. It turns out the system didn't recognize the account since it was not set to vanity even though everything else was correct. Calling the support line was no help. And, there is no option to dispute for this purpose. It is not the state's fault. It is the service. There should be better customer service options.

EZ Pass terms state: IV. DISCOUNT PLANS Any unused trips within the discount plan cycle will be deducted from your Account ten (10) days after the plan cycle ends and will be reflected on your statement.

I have NEVER driven on a toll road nor has anyone in my family. I have NEVER signed up for any type of toll service or anyone else in my family. I don't believe Nevada even has toll roads. When I tried to access the web site via their email claiming I owed them toll fees, my internet security blocked the web site as containing harmful content. The EZ Pass email doesn't tell you where this violation took place. Conclusion... It is **! It is phishing for any and all information it can get from you and "money" if they get lucky. Every email I have received from them has had a different sender. This is the latest: E-Z Pass Info.

For a number of years I have used I-pass in Illinois with very few problems. However EZ-PASS for Ohio & Indiana's side really tries to slip it to you. And based on the fact that it was a same day occurrence it had to be a blatant theft. Usually I assume based on my traveling I would rack up a decent amount in tolls. However I was taken back when I seen $160 racked up in a single month. I looked at the itemized detail and was shocked to see a $34.76 on a single charge for 08/16 (Norm $4.18) and also $16.00 in Ohio for a charge from Streetsboro to Westgate (Norm $9.00) all in the same day. Now I have to review all my past to see how long they have been stealing from me.

I received a toll charge for $1.55 in July of 2014. The license plate info and the photo are not of any of my vehicles. Of course everyone said just pay it because it will be easier than dealing with the MTA. I called and spoke with "Danita" who informed me to not pay it and it would be reviewed. I was to receive another notice in the mail. Well today I did and it is a bill for $51.55! I can contest this and go to court?? Really. I teach Family and Consumer Science. It is against every grain of my being to pay for a fine of which I am not responsible for...I have never even been to this toll area. The photo isn't of any vehicle I own. I wonder how many people are paying fines which they are not guilty of? How much money is being made? They haven't heard the last of me.

I have no experience with EZ Pass and get crap in my mailbox daily to pay up.

We just received another bill for the first time use of a tunnel under this system from last February. The bill was paid in May after being received in April. It is now August, and E-ZPass, along with Elizabeth River Tunnels, is trying to re-charge us for the toll and add a $25 'late fee' to rip us off. We have a convoluted toll system being run by two separate entities that do not communicate or share data, that obviously does not work and penalizes innocent people financially. I just want to know who is starting the class-action lawsuit and give this system the horrible review it deserves.

Keep getting an e-mail that comes to my spam folder. I always move it to inbox, but it never opens up. Is this a scam of some kind? The e-mail has no information, no phone, nothing. Just says I have not paid for my EZ Pass toll road bill.

I was driving to get to my destination via 495 in VA. I didn't have a recollection of what happened as this occurred in April. In June, I received a violation notice for not paying a toll road. I was surprised to pass through a toll road without paying. This is not like me. For a $1.25 toll road the letter stated have to pay $25.00 including administration fee. I knew that was a ripoff and a scam. I assumed I would have at least another month to pay it.

I keep getting emails saying I haven't paid for driving on roll roads. I do not drive on highways, I do not lend my car out and I haven't been anywhere for me to keep getting these emails. I want it stopped or I'M going to BBB and complain. Enough is enough.

Okay so me and my best friend went to the Jay-Z and Beyonce concert on 6/5/14 and we both paid EVERY toll and made sure we got in the cash only lane. Well 3 almost 4 weeks later, I get a violation in the mail saying I went through a EZ pass lane and didn't pay toll.

I had an EZ pass in the mid 90's. My account was closed for lack of use and an expired credit card in 2008. I owed a 4 dollar service fee. The account was sent to Retrieval-Masters Creditors Bureau, INC, RMCB. RCMB charged $50.00 dollars for a $4.05 Bill, in addition to a $4.95 processing fee. I am a retired soldier. At the time of my account's closure, I was preparing for my second deployment to Iraq, I was stationed in Fort Lewis, Washington. In summary, I went to the EZ Pass service center to get new transponders, I left with no EZ pass and a Bill from a collection agency. All of this is related from my absence from NJ and military service.

A few months ago, I was driving home from an interview, paid all of my tolls, yet still was mailed a violation. I explained that I did put my 50 cents in the basket, even when it said lane closed as I drove up. A similar situation happened with an E-ZPass in DE and I was excused. Yet, NJ E-ZPass did not want to believe me and threatened me with a $50.50 fine and collection agency when I called. Sounds to me that my beloved state of NJ is desperate for cash and will be happy to rob, threaten, prosecute, and bully innocent citizens to "earn it!" Seriously, grow up and gain some perspective in life; there are worse criminals that are robbing taxpayers on a daily basis. Please put your limited resources into going after them. Hey, you'll probably generate a lot more revenue!

My siblings and I had rented a 15-passenger van to go to Florida to my dad funeral a couple of months ago and of not knowing about the cashless toll and being charged by the plates racked us up a load of fees with the rental company because of it. I think the state of New York is scam people and this is crazy. I have read everybody complaint and just imagine how many more people across America that have traveled through New York that have been treated wrongly and has been made to feel that it a scam. I say we the people should file a class action suit against the state of New York Tolls and Bridges and let them know that we mean business and we are not going allow them to treat us this way anymore!!!

My car was shipped in an enclosed carrier with the EZ pass in its plastic no read cover in the glove compartment. I got a bill for $12.55 for travel from Exit 1 to Exit 16 on the New Jersey Tpke. The transaction date was 5/6/14 from 9:19 to 11:49. I took delivery of the car later that day in Phoenicia NY. How could this have happened?

I use the Henry Hudson Parkway Bridge to get to the GW. They shoot a pic of your plates and snail mail a bill 4-6 weeks later. I have always paid them by check in real time. But last year there was an indiscretion and I began getting violations charges after the fact. That would turn a $10 round trip charge into a $150 charge including the fees. I fought it every way I could, with letters and Xeroxes of my checks and never made a dent in their armor. I finally called and got a person on the phone, restated the entire history, was stonewalled, but never lost my cool. At the end of the chat I politely asked if MTA ever makes an error, clerical or otherwise, regarding the payments. The answer was a flat NO. I paid the violations/fines because it was less stressful than continuing to fight. After that point I decided to start paying by credit card.

I have a story about this company that beats all stories here, respectively. I live in Illinois, have never driven up around or on East Coast. Yet, somehow these guys have gotten hold of my information and are sending me bogus bills? WTH is wrong with this picture? This company is obviously running a big time scam to just rip people off and collect money for their own cause! I hope someone stops them, and soon.

EZ-Pass has been scamming for a really long time. It gives me violation of going through an EZ-Pass lane, even though it doesn't give me one for the way back home. If it did, I would understand. But then, the violation was processed at 4/19/14, and I received the notice 6/19/2014.

E-Z PASS is such a mistake! What a sin robbing from people the way they have it set up. I DO NOT HAVE E-ZPass. I rarely go on the turnpike or the Garden State Parkway. I have received several tickets from E-ZPass and I did not even go through E-ZPass. I have witnesses to that. I go through the pay toll next to E-ZPass and when I get a certain distance away from the tolls then E-ZPass snaps a picture of my car. It is set up to rip people off and it can be proven. I have stage 4 cancer and I get disability not so much of an income for me. I can't afford medications on my income. I cannot afford to pay E-ZPass fines!!!!

I have been a customer with MD EZ Pass for years now and have had nothing but problems! Since you must apply by paper application that is keyed into the system by EZ Pass employees, you are at the mercy of the data entry person to enter the information correctly. However, they are not competent enough to enter the information correctly. First, I received a video toll violation because my car went through the toll with an invalid tag (thank you, EZ Pass for not keying correctly) and I was told it would be resolved and the correct charge would be taken from my EZ Pass account. 2 months and 3 calls later, this was finally resolved.

Now I am being billed $52.15. Since their website could not find the toll violation, I now owe $52.15. This is ridiculous! I thought that since they could locate the transaction, they had found my account with VA and had charged my EZ Pass account for the $2.15. I certainly would have paid this, if the website would have allowed me to.

Says "no minimum use" for private account; NOT TRUE! Unless you use it 3x a month, you're smacked with a $1.50 fee. Also, you can't return the EZ-pass if you bought it at a "partner," i.e. grocery store. None of this is clear on the website and/or when you buy it. Online registration didn't work so I had to contact customer service, which was helpful, but I was leery to give them my credit card information, so I didn't. Not a frequent traveler, and I feel this is really only for people who drive a LOT more than I do.

I have been with EZ Pass for years upon years. I have paid thousand of dollars in violations when I have an EZ Pass and have paid the tolls. It seems never-ending that there is always a problem with it and I have to end up paying for their system's failures. I do not even have the freedom of preferences on my EZ Pass account. They do not allow me to choose my own automatic payment amount. They keep changing it due to my usage but the higher amount messes up my bank account and when I have it in smaller increments it helps us with us weekly and monthly bills.

So I somehow signed up for auto replenish to use the EZ Pass. I have two cars and so I have to pay a minimum of $70 if my account gets below $20. The thing is, I don't use the toll roads very often so I end up getting socked with a $70 prepaid toll that may take me 6 months or more to use. There is no way to get off the auto replenish once you are on it. Beware.

In March 2013, we visited Maryland for a week and purchased an E-ZPass device. 1 month later, we received a bill in the mail for a negative fee of $1.5 and an additional $1.5 service fee. The Negative fee itself was completely justified and therefore we immediately called E-ZPass to pay the negative fee. We were told that in order to pay, we first need to register online and only then pay on the site. After trying to register and complete the payment online, we ran into technical difficulties with the website, which brought us to call up E-ZPass once again for assistance.

E-Z Pass charges me $6 for my car and $4.64 for my motorcycle. When I noticed that I was charged $19.24 for my motorcycle, I contacted them and they said to give them 20 days to investigate. In less than a month they charged me $19.24 again for my motorcycle while I was checking my account and I asked them to stop charging me this for my motorcycle! They denied me and said I had a trailer on my bike?! They just denied me because they said I used this for another vehicle? It takes me $1 in gas to go to work with my motorcycle and $4 with my car... which would anyone use? Now that E-Z pass is stealing my money I have to replenish every 2 weeks instead of every month. How is that?

I was charged two tolls for vehicles that were not mine. The vehicles shown on my account had license plate numbers I did not recognize. I disputed the charges with EZ Pass. They promptly told me I needed to work through DMV to prove the vehicles were not mine. DMV will not reveal the ownership of other people vehicles. Stuck in an endless loop! EZ Pass will not cooperate! Beware!

I got an EZ pass violation and honestly had absolutely no idea I even went through one. It's not fair that I have to pay $50 violation fee, I mean I would happily pay the 2 bucks or whatever, but $50? That's like 500% increase in the fee. Ridiculous. I am homeless, I live in my car and I was going to a crucial medical appointment after paying almost $30 in gas, $18 in parking and buying drinks and food and coffees all the way through Boston. Now I have to pay $50 more just because someone said wow! I am not happy, as a matter of fact I have myocarditis of the heart and my hearts pounding right now and I have to go lay down, Thanks EZ pass!!!

When my daughter got a job in Boston last fall, I let her use my EZ Pass transponder until I ordered a second one for her. During this time, my car went through the EZ Pass lane without the transponder (didn't realize I didn't have it out of habit). EZ Pass sent the violation notice to my lease car NISSAN FINANCIAL (the worst finance company ever-but that's a different story). NISSAN FINANCIAL went ahead and paid the $200 in fines and then billed me for it with an additional $85 handling fee. I appealed the violations after NISSAN paid them. I was denied because NISSAN did not appeal the violations.

I was overcharged ~$1,100 dollars over the last two years because I had an old EZ Pass tag in the supplied white EZ Pass scan proof bag in my glove box. I eventually took some time to download all the transaction data and it showed that every time I went through a toll it scanned two tags at the same time, and charged me twice the amount I should've paid. I called to dispute the charges, but they said that I need to highlight and mail in all disputed transactions if there were more than 5. So that's what I did.

Years ago (yr 2000), I signed up for E-ZPass in MD. Every 60 days if I did not utilize the $25.00 prepaid then I would lose my balance. My account would replenish as needed automatically. From June of 2013 until November of 2013, I used approximately $25 in tolls and in December of 2013 my bank account had withdrawals from E-ZPass of $75.00 when my balance in the account already covered all my tolls. I called E-ZPass and they told me all the charges are for UNUSED trips.

E-ZPass NJ, NY, they make you run out of funds. This is their trick. I check my balance every day, and I have enough funds to take my through the day. All of a sudden I'm out of funds, and that's when E-ZPass come and ask you to deposit a huge amount and half of that amount they keep it for themselves. Been that when you reach the minimum, right away they ask you for more money. If you don't deposit the money, they will imposed a bigger deposit. I went from $25.00 to $250 in a blink of an eye. When my fund is at $105, right away they ask to make a deposit. The $105 is like it disappear. Can somebody stop E-ZPass abusing the system?

I never received the first notice of tolls due. By the time the second notice was mailed, E-Z Pass had already assessed $700 in civil penalties! That's for $65 in tolls on the Inter County Connector in Maryland. If they had assessed a reasonable late fee, I would have considered paying it just to avoid having to deal with EZ Pass. But $700 for $65 in tolls is not reasonable.

I was in an accident on July 3, 2013. Started a new job on the 15. They sent me a pass with a dead battery and claimed the line on the windshield was blocking the transponder. I paid fines in the range of $700, then got a rental car while my car is in shop not being informed that you need to register your rental car under you. E-ZPass Charge $100 per trip. I call repeatedly and Betty took $100.00 off if I paid by phone so I paid half, agreeing to pay the balance by Jan 30. The bank cut the check on the 27th and its the account for LAW ENFORCEMENT. Then got another bill saying I did not pay on time when it was in their account. Sent supporting document to **. Express lanes rep. said account noted and as of today they are threatening me with withholding my License, debt collection. This is really cheating the honest person trying to earn a living and pay to get to work $7.95 morning and evening $4.00. Now I have documents to back this up. I want this to be recognized, this is a BIG RIP OFF and NO ONE IS DOING ANYTHING ABOUT IT. THIS IS SO WRONG. I want the public to come down on these people who are gold diggers! I want USA to investigate. Sent message but no response!

I received a toll violation for insufficient funds stating I owe the toll and a $12.50 admin fee. I checked my MD EZ Pass account transactions and confirmed that I did have sufficient funds on the day in question and it shows the toll in question was paid. I sent an email to VA EZ Pass customer service with this information and am still waiting to hear back from them. I attempted to call was as of this moment, I have been on hold for 30 minutes.

Important Safety Tip! E-ZPass replacement tags can get improperly scanned during mail delivery! I noticed $16.50 in (3 toll) charges on JAN 24-25, 2014 for a newly issued tag on the NJTP/I-95 corridor. I have not scanned any of my tags for over a year in any toll plaza. As it happens my new tag was being mailed from the NY MTA office to Virginia by ground transport.

E-ZPass in 375 McCarter highway is the worst branch ever. First of all they separate the line for payment vs. full service. Second the workers work very slow and take their sweet time, no courtesy for waiting customers. Plus they have new customers go back so many times to fill up an application so that cause a delay, probably took like 40 minutes. These workers don't care about us and I'm angry and frustrated. I would like to file a formal complaint to have these office look at as seems is a corrupt operation. Please Urgently investigate and retrain new workers as this unacceptable as a loyal New Jersey resident. Thank you for your attention on this matter.

On 9/16/2013, I received a bill from EZ Pass with a charge of $15.76 for a trip I took on 7/31/2013 in a class 6 vehicle. I do not own a class 6. Vehicle (truck) nor did I EVER loan my EZ Pass to anyone with a truck. I have been going back and forth with EZ Pass in snail mail and phone conversations explaining this to them, to no avail. The people I spoke with simply said EZ Pass does not make errors, I am lying. They have proof, so I owe the money. I've asked for this "proof" they claim they have and have not received it as yet. The last person I spoke with was Joseph, ID number ** and that was on January 11th, 2014. Please help me. The amount is such a small amount, but it's the principle. I never gave the pass to anyone, nor do I own a truck. Thank you.

My daughter with two co-workers used the carpool ticket on January 24, 2014 and the toll collector demanded to see the carpool sticker on the back window. She compiled and he said it expired and she had to pay $15.00 instead of the $2.00 carpool ticket. Apparently the sticker had "2010" on the top, it didn't even indicate that it" expires in 2010". If E-Zpass insists on inconveniencing people with expiring stickers they should at least send out a notice with a renewal application.

I drove to NYC in August 2013. I don't have EZ Pass. The bridge I passed over into Manhattan had signs drive thru you will be mailed a billed the computer will read your plate, wow I was impressed with today's technology, cool. Well, I never received a bill until today 1/18/2014 and now they say I did not pay my $10 Toll and they are fining me late fees and other fees, so they claim I owe $115.00. Amazing, since this is the first time I was sent a bill.

I have almost three thousand dollars in E-ZPass violations. Always at exits 14 and 14a. They tell me there is nothing they can do about it. I have receipts for times I paid, then they send violations for half hour before or after time on receipt. I don't know what to do. Can anybody help me?

We got 2 transponders for travel through VA. Apparently if your account is low and a toll cannot be subtracted, you get admin. fees in $25 increments for tolls less than $5! Now we are in collections for these stupid admin fees. The rates change at the drop of a dime and I've seen it as high as $9 on way in rush hour... The whole system is ridiculous. Who is overseeing the charges, are there any rules? There should be a cap to the amount they can bully us to pay.

Every month on or about the 19th, my EZ Pass did not recognize my plate. I go through EZ Pass about 20 or more times a month and I don't receive a notice it accepts my EZ Pass. I disputed these charges by phone with the automated system. To no avail once a month I'm getting a charge back from Atlantic City Expressway on the 19th of the month. I missed 5/1913 and 7/22 and 8/19/13 and 10/19/13 and 11/19/13 and once again on 12/19/13. They now have sent me to a collections office for original balance due of $11.00 they want me to pay $133.00 worth of penalties. Their system has a glitch and I would like to know how many others are there.

Then be very aware of the toll charges on the new tag! They sent me the replacement tag and I am very happy that I kept the envelope in which it came to me, because it shows that it was stamped by the US Postal Service on 12/10/13. I received it on 12/16/13, but on 12/12/13 my statement shows a transaction with the new tag number from a tunnel that in all the years that I have e-z pass I never used! Up to today 1/6/14 I did not receive the credit on my account even when I requested it 3 times. And I was also explained by a customer service representative at the E-Z pass office that probably the Postal Service truck transporting the mailed tags passed by the toll and it charged my account. So be alert because what this means is that everybody who receives a replacement tag will be mistakenly charged the toll when the postal vehicle crosses an e-z pass toll booth. This should not have to happen if e-z pass mailed the tags in a reader proof envelope color silver, or the new tag needed to be activated by the customer upon receipt.

My wife and I got a Final Notice in the mail today regarding sending the "old tags" back to them after they sent us the new transponders. Well, we did send the old ones back to them a month and a half ago. We put both in the mylar bag as instructed and plopped it into the mailbox...big mistake. We should have done it at the post office and asked for tracking, so we could have avoided this mess. I know they have the stupid things too, they probably lost it themselves or haven't processed or maybe processed them under the wrong account who knows. All I know is we shouldn't be charged $18 or so for something we didn't ask for. Not to mention EZ Pass isn't a free service anyway so why the heck should we be charged for tags that they sent us and we paid for over the course of four years or more. This isn't the first time either we had problems with them.

I declined to pay for the EZ Pass because it was too expensive. I went through all tolls paying in cash. Suddenly, I receive a charge in my card for 8.95 in tolls and $100 administration fees. They say that they got charges from the State for tolls. And that the contract is $100 for tolls. Well as I have found out after ½ day of talking to everyone, they have the EZ Pass already mounted in the car, so even if you pay cash, the EZ pass is charging!!!! So, actually, they do not disconnect the EZ pass. It is already on the car so it is a way for them to charge more for your rental car whether or not you want it. They do not include it in the price of the car when you rent but when you go through a toll, automatically you are going to pay $100 more because there is no way of disabling the EZ pass. This is a total racket!!! I want to know how to bring this to a Consumer Affairs that I can fight it. I thought it was a fraudulent charge on my account and changed my card and I am disputing the charge but this is outrageous. Where can I complain to Consumer Affairs? They are installing something on the car that they do not disable FOR YOU to make the decisions!!! This is a total racket.

EZ Pass turns out not to be so easy. Encountered a problem when the EZ Pass folks, mailed the new tag without placing it in the Mylar bag. Yea, over $55 in tolls getting it to me in FL. The Mylar RFID blocking bag came in the envelope with the tag? So I give them a call and guess what, in 30 business days, they "may" be able to credit my account. I bumped it up to a supervisor who could do no more. Turns out there's no way to discuss the issue with the person that can ultimately decide if I will get my money back. Cannot talk, text, email, IM, Facetime, etc. I was advised I could use snail mail to send a complaint. Upon return to NY, the EZ Pass folks will get their junk back. I'll wait at the booth. Does this sound familiar? Perhaps another governmental agency in the news a lot? My point, if you use EZ Pass, beware; if you're considering it, be warned.

Started with E-ZPass commuter/business 10 dollar replenishment target with automatic pay to take out 25 dollars. They increased my auto pay amount to 55 dollars stating due to my usage (?) which stays the same but no notice was given leaving my bank acct $25 short. I emailed them only to be told the agreement gives them consent to increase amounts as they deem necessary (?), agreed if use was more frequent or violations (?) BUT not the case... So I let it go.

I contacted NJ E-ZPass on October 30, 2013 when I noticed that there were double charges on my NY and NJ E-ZPass statements. I spoke with a CS representative named Doniesa who requested that I fax over copies of both statements and address the fax to her attention. Feeling as if this issue would be satisfactorily resolved, I promptly sent the fax. Doniesa stated it would take 5-7 business days for the credit to be placed back to my NJ account.

First and MOST IMPORTANT... I pay all my bills... I did sign up for the convenience of EZ Pass in 2006... Changed jobs and stopped EZ Pass usage in 2009 with $40 plus on the account (monthly service charges chewed through that). Fast forward to last week... I come home to a "collection notice" which includes more fees for a service I am not utilizing (currently). Dutifully I called to phone number provided for EZ Pass to work this out. Jimmy, service Rep, and Terrance, manager, could not help with directly resolving the billing issue (had to go through collection agency).

Before I begin, I want to say that I never trusted ezpass to begin with. I only signed up for an ez pass because I got a new job in Orange County, NY. The drive is very long and waiting in cash toll lines were impeding my already long trip. Anyway, I signed up for the ezpass standard plan and added a credit card for auto pay. Although, I added the credit card, I still added funds to my account with my debit card. I always feared the low balance call ezpass notice on tolls and wanted to make sure my account had the proper funds. For the record, I never put my debit card on file. Why? You'll find out very soon.

There is a lane on the GWB toll that says all others. Doesn’t say EZ Pass anywhere; get there and there is nobody at the booth to take my cash. I’m not getting out of my car to run across to another booth to pay dangerous and I’m not leaving my 7-yr-old alone in the car. I get a bill in the mail from EZ Pass for the toll and an extra 50.00. I don’t understand why I would get a violation notice in the mail from EZ Pass for something that is not my fault. If it is an EZ pass only lane it should be marked as such. I know how to identify an EZ Pass only lane very well. I think it is a scam to get more money in their pockets.

I too have just been wrongfully charged $25.00 for "running" a toll after dumping 75 into the bucket. This is absolute consumer fraud and refuse to pay. I know of three other people they have done this to. I strongly feel something needs to be done. A lawsuit maybe?

This company is USELESS!!! They have the worst attitude, their customer service is non-existent, their fees and policies are a joke!!! Plain and simple, the only reason this company stays in business is because they have a monopoly. Like the Government, it is run like crap because there is no alternative but to wait in long cash lines and pay higher tolls.

By mistake went through the lane without paying toll. Never done this before and wrote back and requested dismissal. Got informed about dismissal of one ($25) but to pay for another around same time of ($25). Upon requesting for dismissal of the remaining fine, I received an Official Legal notice charging me $50, while maintaining the one fine dismissed. How can this happen? I tried several times to get to talk to someone on the phone but the 800 number is useless and the other number has a very uncaring person. Don't know what does Legal notice mean? Should I pay another $25, have already mailed the $25 check or wait. Or worst will the fine keep increasing.

I would NEVER sign up for EZPass after reading these "Horror Stories" on this site! The system is either "poorly designed" or "poorly maintained!" I would never give this agency access to one of my "credit cards" and/or my "checking account!" When traveling on the N.J. Turnpike or the GSP, I pay my toll at a lane with a "human being," and I ask for, and get a toll receipt! I keep all of my receipts in my vehicle. YES, technology is not always a good idea. Here is an example of a "technology that is out of control!" All the best to everyone!

I recently received a violation notice from E-ZPass that my account was on collection , I called E-ZPass and they told me that I had 32 violations totaling $1,600. They advised me that my E-ZPass was terminated and I had to call the collection agency. They refused to drop the administrator's fee at 50 dollars each violation. If I would have known I had so many violations they would had been taken care of ASAP. I can't afford to pay this amount...

This service is possible one of the most terrible in the US. First violations are given out like candy with "administrative" fees of $25 for a $5 toll. When I called to tell them that I had my EZ pass on me and I did have money on it they told me I was lying and that it was too bad and had to pay it. I disputed it then was slapped with a late fee! I honestly can't believe this exists and hasn't been shut down. I have received multiple violations for places/ bridges I haven't even gone over. Most of the time I have my EZ pass and it just doesn't work. I have had it replaced with the same results. I think this company should be shut down and the bridges and roads should be kept up with our taxes not some scam company that is making millions off of us. If I was allowed to give no stars I would.

On April 24, 2013, my 17 year old son used my EZ Pass responder at the Eatontown, NJ toll booth. Unfortunately, the car was not registered because we were coming home from the car dealership in which he had just received a car for his birthday and did not have any information to register the car with EZ Pass. When I received the initial notice, I attempted to pay the toll online; however, in doing so the website stated it had no known violation with the information provided. Therefore, I waited several days and attempted again with the same result. Earlier today, I contacted NJ EZ Pass Customer Service and they researched my account while I was placed on hold and stated she (Contessa) would take the $50 administrative fee off and I would just be responsible for the $1.70. However, when she came back on the line, I was told I am now in collections and would have to contact the Collection Agency in New York. In speaking with them, I was told I am responsible for the administrative fee of $50 in addition to the toll fee..

For being a thug organization. Tied in with the State Police. Random violation notices charging $25 for ALLEGEDLY running a 50-cent toll booth. Pay it or the State Police will summon you to court. And this is with an automatically refreshed SmartPass that never leaves my windshield. Highway robbery is alive and well in Virginia. If the toll booth operators started wearing pirate hats, it would surprise no one over here. This is what happens when you privatize the road (with the boys in blue wielding the club for you, I might add). Wrong.

I had recently paid a violation fees for $21 to E-ZPass and then added another $80 on my account. Three days later, they slapped me with another 8 violations. When I called them up to ask where those violations were coming from, I was first told that they didn't know and had to investigate. But later on I was told that they were backing dated violation from May. Conveniently for them, they waited until my account was down to $20 again, to charge me with $25 of violations and other fees, which drove my account back to negative and of course, added others fees and violations. Their explanations made no sense. According to them some violations come right away on your account and some can take up to a month to appear. Really???? But yet they can tell you what time by the second you've entered or exit a road. And to top it all, I cannot from my account go back far enough to check and see if I had indeed violate the E-ZPass. Scandalous!!!

I do not have E-ZPass and I always pay cash, usually at the exact change lanes. When I once recently traveled on the Garden State Parkway, I got a notice from E-ZPass a while later stating that I didn't pay $1.50 at one of the the toll plazas and I owed them $1.50 plus $50 administrative costs. I tried to contact them by phone denying that I didn't pay and I couldn't get through by phone. So I ignored the first request. When I got a second request for payment, I did reach them by phone and stated unequivocally that I always pay in coin at the exact change lane. They said if I didn't have a receipt, I owed them the money but, they'll waive the $50 as a courtesy. I asked, "What if I don't pay?" They said it would go to a collection agency. They said I should pay but, they have a way of finding out if I did pay and then they'll refund the money and they let me pay by credit card. I still haven't received my credit and I know I paid. I regret having paid. I'd rather let a collection agency bother me. In fact I once overpaid a toll by mistake, a whole dollar. When I requested a refund, they told me they don't give refunds! HA! They only take your money even unfairly, but they don't give refunds. The nerve!

I signed up for EZ Pass myself finally in Maryland. After paying a $10 fee for the transponder, I learned there was another $1.50 a month "maintenance fee." Then they wanted your credit card to take out payments if the account balance gets below $10. You are not given the option to make one-time credit card payments yourself unless you want to register in person at an MVA office. Good luck with that - that's a waste of half a day. I read on here of some horror stories of EZ Pass taking out as much money from your credit card as they deem fit and people not being able to get money back after they try to close the account. Some can't even close the account. One user received a bill of more than $1,000 with most claiming to be late fees for a toll she supposedly did not pay for. This seems like a system out of control ripe for fraud. I am a reporter looking into it. If anyone has any similar problems in Maryland, feel free to contact me at **.

I reviewed my account and found 3 charges for tolls in NY. During that period, I didn't leave my hometown of Manchester, CT. So far, no response from emails. I tried to talk to someone but the number sends through to an automated system. Will refer this to my state dept of consumer protection and attorney general.

A recent letter. Facts: An ending balance of $34 was in effect ending 5/11/12. An extra $25 was used for not using the device on 10/06/12 and 11/19/12. (Reason: no need of use. I am driving a company vehicle then I became unemployed.) The above amount was charged to me unfairly! (But paid.) Last time I used the device was on December 23, 2012. The balance at that time was $2.10. Three weeks ago, it was on the card ending 3178. Never removed! At the end of December of 2012, I called and cancelled service! Starting January 2013, I have been paying all toll transactions in cash! Then, I received a letter with a bill of $39.90 for not even using the device. On March 8, 2013, I sent you a letter stating my situation and how I felt about the whole thing. Then on 4/24/2013, I was charged a balance of $41.40. I've been unemployed with no paycheck for three months.

I have been a customer with EZ Pass for a couple of years and I have always been prompt with my payments. I received a letter from the collection agency regarding my account. I called to ask why I haven't received any notifications regarding my account to have prevented it from going into collections. They claimed they sent a letter to my address, which was indeed a lie because I asked for the date it was sent. The representative couldn't give me a date. I asked to speak to his manager because he was giving me too much attitude. He refused to get a manager. This company is the worst.

I have had an EZ Pass since 2005 and have always been set up with auto pay. I had it set up to pay $35 a renewal. All of a sudden, I started seeing $65 taken out of my checking account. I called the customer service and was told that they limit the number of auto payments to two per month. But if I wanted this to be reduced, all I needed to do was speak to someone in accounting and they would take care of it. That was not the case.

This company is ridiculous. They force you to provide both your email address and account number in order to access any of your account information. That's great, unless you don't have your account number on hand. All over their website, they say: "Your account number can be found on the initial notice you received when you signed up or on the monthly paper statements." Well, if you do not have those with you, you can't obtain your account number using those. To get it online or using their automated customer service line, you have to have your account number to get anywhere. The only redeeming thing about E-ZPass was that when I finally figured out to get a real person on the phone, she was really nice and helped me.

On the weekend of February 1st-February 3rd, my partner and I traveled through New Jersey. I had a concussion and was sleeping in the passenger seat while my partner drove using my vehicle and E-ZPass tag. The tag was not working, apparently because my account balance had gone below threshold and the auto-refill wasn't working because my card number had changed. We started using cash lines after receiving three "Call E-ZPass" lights.

About a month ago I got a letter from EZ Pass saying they will be sending me new EZ Pass transponders. A few days later they came. I had to return the old ones. A couple of weeks later, I checked my online statement and saw there were 2 charges for $16.00. I called and was told the charges were for 2 defective returned transponders. I said they were working. The woman checked into it and said the units were damaged because I had placed Velcro on the back. I said it was needed to move to different cars and asked her to return them to me so I could remove the Velcro. She said that was not possible. I then spoke with the supervisor who said she would put in a one time request for a reconsideration of the fees.

I went down to VA to visit ailing mother. About 2 weeks late, I got a toll violation in the mail from Delaware saying I went through E-ZPass at Newark plaza lane 41. It was not me as I do not use or have E-ZPass. I went over to right as it shows on sign for cash lanes. I paid my 4 dollars to a live person, had 5 people to prove it but they say that it was impossible, the camera doesn't lie. Well, anyhow, they wanted $29 fine. I called the place; they said seeing as it was my first offense, send $4. So I did which I didn't want to but did.

I audit our company's toll expenditures on the NYS Thruway for which we spend about $2,000 monthly. I had toll disputes dating back 4 months which went unanswered. Meanwhile, EZ Pass increases our monthly card debit and raises the threshold of reimbursement resulting in a 30% inflated value. They did not answer a registered letter. I finally sent the dispute letter in a priority mail box (a box, not an envelope) and we got the credits of over $800 in just 9 days. EZ Pass is the epitome of bad government getting in your pockets. Not only do they take your money immediately and incorrectly, they do not give it back. I am sure that the EZ Pass' incorrect readings are planned. I can just imagine how many millions of dollars a year are never disputed. We are a small company of just 8 trucks and we dispute toll charges that amount to over $7,000 yearly.

I had E-ZPass for the last 20 years and never had an issue regarding payment. It was always on auto pay and every month they would replenish and send me an email that the transaction was successfully transmitted. I got the same email as always on February 7, 2013 and on Feb. 16 I was trying to cross Verrazano Bridge and I was told that my balance was -$60, which I knew for a fact was not. The agent who was not only rude, threatened me, holding on to his weapon that he was going to arrest me if I say one more word. I was trying to explain to him that I can show him not only 1 but 2 emails from E-ZPass saying that they replenished on Feb 7th. He took my E-ZPass and gave me a violation form and told me to contact E-ZPass.

Today is the last straw for me and EZ Pass. I have had an EZ Pass tag for my vehicle since 2011. Issue #1: In December 2012 and January 2013, I was mailed two violations for unpaid tolls because the EZ Pass system did not register my tag at the toll plaza, one at the GWB and one at LT. I checked my statement and in fact was not billed at the time of crossing. Now, after attempting to pay the toll due only and not the violation attached to it, my violation amount is in collection. This is unacceptable! I am now in collection for a violation that is solely the responsibility of the EZ Pass system and its faulty equipment.

Just like any other monopolized government agency like the DMV, the customer service sucks. Every time I go down the NJ Turnpike, my E-ZPass does not scan and it is affixed correctly. I always get tickets and have to go through annoying paperwork and talking to the incompetent employees at the customer service center. A petition must be made and sent to the Port Authority and the agency. I am tired of tolls going up while customer service sucks, the worst. Also, I don't know if anyone else has this problem, but I always have a carpool at the George Washington Bridge and when I look at my statement, I got charged the full toll. Please get rid of these morons!

I just spent the past hour on the phone with EZ Pass. I was the phone with the supervisor in the payments department named Jessica. Not only was she unhelpful, she gave me absolutely no options to fix the situation I was presented with. The only thing she could do was tell me that people in her organization told me the wrong thing at times and threaten me with the fact that I must pay my violations which were appealed and grated by mid next month or I would have to pay $90 for each ticket. There was no department that could review the entirety of my case and make a decision based off of it.

On December 5th, 2012, I received notice of a violation enforcement action from the Port Authority of NY & NJ, because I crossed the George Washington Bridge portion tolls and my E-ZPass could not be read. After calling the E-ZPass Customer Service, and talking to one of the customer service representatives, I sent the information they asked for filling the detachable portion attached to the notice via USPS. A month later on January 5th, 2013, I received an Impending Collection/Legal Action for the same violation.

My balance is $288.00, and because I was at the hospital for 2 months and recovering for another month, they sent me to collections for $1,488.00. I called collections and E-ZPass, and they said, “You have to pay the balance to the collection agency.” I think paying money to the E-ZPass is like paying money to the Mafia. It doesn't make sense. I am not going to pay, and please ruin my life more.

When our original transponder stopped working, which I discovered by accident when reviewing our account for another violation appeal, I was told that I had to wait six months to do anything about it. In the meantime, when entering the PA Turnpike, the transponder does not register our vehicle and we are charged an exorbitant fee (tolls from the farthest point). I requested and received three new transponders, one of which does not work. So I am back to appealing violations. I have been overcharged, thankfully only about four dollars per day, consistently for months. My son told me there is a new push to get everyone into the EZ Pass system. I had declared to the family that I am returning the EZ Pass transponders and closing our account. If they do not allow cash payments, they can continue to overcharge for tolls and mismanage the equipment and program with abandon. If you are considering using an EZ Pass program, think twice!

I just had an EZ Pass nightmare, and I believe that the EZ Pass system needs to be investigated. My ex, someone I have had and do not have contact with ever again, registered an EZ Pass to my car and my license plate (which apparently is not verified against the vehicle owner's name and registration) while we were together, apparently to an unknown address (it wasn't ours) and linked it to my credit card. EZ Pass, it seems, doesn't ask for a billing address when adding a payment method, leaving it inherently open to fraud with cardholders unable to do anything about it.

I recently requested an E-Z Pass replacement tag. When my new one came in the mail, there was no paperwork with it so I put it on the window of my car. Recently, I received a message that my account was low. When I called E-Z Pass to find out how that could be possible since I have the commuter account, I was told that they took the money out of my commuter account each time I went to/from work because I did not call NYS E-Z Pass to tell them that I received the new E-Z Pass replacement that I requested.

I had a personal account with E-ZPass. When my account was in the negative, they would send me a bill for tolls due. Unfortunately, the bills were getting sent to my previous address, not the one I currently live in. When I first leased my car, I was living with my mother. When I moved, I notified my leasing company of my change of address and assumed since it was their car, they would notify motor vehicles. I was wrong. I received a letter from State of Maryland Central Collection Unit stating that I owed a debt from Maryland Transportation Authority of $1030.07. I flipped! I called back and forth between CCU and EZPass trying to figure this out. I sent a letter to CCU asking to open an investigation for this case.

We took a trip to Atlantic City, NJ. via the NJ Turnpike. I have E-ZPass but have never used it since I bought it. I never even take it with me. When we arrived at the toll booth, it said Cash/E-ZPass and you needed to pay $1.50 in coins. We paid with coins. Recently, I received my statement for E-ZPass and it shows that I was charged $1.50 for that toll. I sent numerous emails to them stating that I paid in cash. They said if I have a receipt, they would refund the money. Who has a receipt in October for a toll they paid in July? So of course, I cannot get a refund. Someone needs to look into this. If you pay cash, it should not take a picture of your license and deduct money from your account. I'm not a fan of E-ZPass!

Out of the blue, I received a notice from the Comptroller of Maryland stating that I have an outstanding balance of $674.00. They stated they were sending my name to the IRS to have any future monies due me offset by this amount. I was completely blindsided and in total shock as I had never received a notice from the state prior to this. The notice stated that the Maryland Agency that I had incurred the amount due with was the Maryland Transportation Authority. I couldn't imagine what it was, as the only dealings I have with them are the tolls I prepay for my EZPass transponder.

I am beyond annoyed with EZ Pass and the NJ Turnpike and Parkway. The Parkway tolls do not register the money placed in it more times than not and I keep getting notices of enforcement actions in the mail to pay tolls that: (1) I already paid and (2) did not register. I have even gone through the toll plaza and paid the attendee. They did not press the "paid" thing and I went through, and still got a ticket. There is no way to personally contact anyone and in spite of the many letters I have written, the only response that I got is that I have failed to pay and I have a certain amount of time to do so. I have no intention on even paying the amount of the tolls when I have already paid them when I went through them. I certainly am not paying $50 on top of that.

After 12 years, EZ Pass decided to list a $350 fee on my account for some made up reason. I always paid my tolls. If they had any claims against me, you think they would have notified me sooner. 12 years is a joke! I will fight this to the end. They will not steal a cent from me. I can't believe they actually thought they can charge me some made up fees.

I have an E-Z Pass account. When I received a violation notice, I spent 10 hours over the course of two days on hold trying to talk to a representative. Several times, they dropped the call and I had to start over. One time, my phone went dead because of the hold time. Now, I fear that due to this company's incompetence that I will have to repeat this process for each time I passed through a toll booth for the last few weeks.

EZ Pass sent me an email telling me - no, threatening me, that they are going to shut off my pass because the CCD is going to expire. I can't update the card on their website because I don't know the EZ Pass account number which is nowhere on the email. They say you can sign in using the transponder ID instead. I try that and it says the password doesn't match. Okay, so I need to get a new password. To retrieve the password, you have to know the account number! They have a phone number. It is disconnected! What is this, a ploy to make you buy a new $35 transponder every time your CCD expires? Typical of everything they do in Rhode Island, screw the consumer 8 ways to Sunday.

As I was driving down the Garden State Parkway last month, I entered a toll booth at the Raritan South Plaza that had a sign for Cash/EZ Pass above. When I got in the booth, there was no cashier. There were cars behind me so I couldn't back out and I just went through. I just received a violation notice from the New Jersey Turnpike Authority to pay a $50 fine plus $1.50 toll. They said even if I protest the violation, I have to send in the check. This is no way for Governor Christie to balance New Jersey's budget.

I was driving on Garden State Parkway. I paid each toll in the Cash lane and handed the money to the toll collector in each instance. I was very careful not to make any mistakes due to past bad experiences with false E-ZPass violations. Although I paid cash to a live human being at each toll booth, my plate was still photographed at one of the booths and I am being accused of not paying! They want the $1.50 toll plus a $50 fine. I am very angry and do not even want to call and argue with them about it due to the rotten treatment I got the last time I called. They are unsympathetic and just want their money. Something needs to be done.

I was driving to North Wildwood, NJ on Saturday, May 26, 2012 and I had 2 of my four children in the car with me. The road was very crowded and when we came to the toll, many people were there waiting. They opened up an EZ Pass lane and made it exact change. I stopped and gave the gentleman my 3 dollars and off I went. I received a letter from the EZ Pass people telling me to pay the toll or I will be fined. I paid the toll, not my fault if they do not have their information correct. Personally, this sounds like a scam and I think this needs to stop. I feel people are being charged for tolls they paid. I feel that something should be done. They told me to dispute the toll and pay 3 dollars. I already paid 3 dollars. They are the ones who are wrong and they need to fix the inaccurate information they have.

A ridiculous fee of $62.00 is ruining my credit wrongly and illegally. I have been an E-ZPass customer since 2006 and it is registered with my car. I have disputed it with Allied Interstate (the collection company), but they still want me to pay $62.00. It is unjust and unfair - how I have an E-ZPass and they refuse to fix this matter. I have an E-ZPass and I was given a toll violation on October 16, 2011. The E-ZPass was in my car and should have been read. They have referred my case to a creditor who is charging me a $62.00 fee. It is unfair and unjust that an agency can charge $62.00 when I have an E-ZPass in my car. They made the mistake and refuse to fix it.

In May, I received a Notice of Enforcement from NJ E-Z Pass stating I had not paid the toll at the Essex toll plaza and I was charged the $1.50 toll plus $50.00 fee. I looked up my account and saw that on the day stated I was not charged at the Essex plaza, but was charged for the other tolls along the Parkway as I travelled from Montclair, NJ to Eatontown. I had charges for the Union, Woodbridge and Asbury tolls. I thought it was strange that the only toll not recorded was Essex. I usually pay attention as I am passing though the toll to make sure I see the "Go Toll Paid" message on the monitor as I pass through. I was trying to contact E-Z Pass customer service but could not get through so I paid the violation and thought that maybe I did go through the toll plaza too quickly.

I got a violation notice from Port Authority EZ Pass, saying I went through a Holland Tunnel toll without paying, although I checked and my NJ EZ Pass acct shows the charge was applied. So, I mailed a copy of the paid charge, along with notice that I'm challenging the charge. But in the meantime, since I'm a news reporter for a main news radio station in NYC, I'm looking to speak with others who've had similar problems (and I see on this message board that's a lot of folks), and maybe an attorney associated with this site about the matter, because this is a story. Thanks.

My brother was taking the southbound NYS Thruway and approached one of the toll plazas. He drove into a cash lane and found no one there to collect the toll. He waited, money in hand; but no one came. To avoid backing up traffic behind him, he then merely drove on. Then, I got a letter in the mail (The car is registered in my name.) requesting a "$25 fee" for evading the toll. I contacted EZ Pass to tell them the situation, and offered to pay the toll amount (but not the $25 fee, since there was no violation since the toll collector was not doing his job). They said to send in the stub at the bottom of the letter with the payment and explain what happened. I did just that, and I got another letter claiming that I have failed to respond to the other two (It was the second notice I had responded to.).

EZ Pass sent me two letters (one charging me; second one saying I'm late) in my mailbox on the same day, May 22nd, 2012. So how can I be late? Secondly, there is hardly no tolls and someone shoved me in EZ Pass, so I threw 50 cents out the window. There is hardly no tolls at the Lacey toll plaza in NJ and nobody was there. This EZ has to make changes especially for people who hardly use it. I'm a widow on SSI. I'm thinking about getting a lawyer on these people. These people almost caused me an accident one time in rush hour where I almost hit a cement divider up North Jersey!

Going over my bank statements for recurring charges, I noticed that EZ Pass has charged my account $25.00 three times a month. It is set up that if it goes below $10.00, it replenishes at $25.00. Last month, I happened to go over the GW Bridge three times, and that bridge is $9.50 to $7.50, depending on peak or off-peak hours.

As I'm sure, most of the consumers that use EZ Pass are probably not aware of this little known fact: While EZ Pass extends these alleged discounts, what they have failed to inform the customers is that yes, they may be taking some very minor money off the tolls (very minor considering how much they are already robbing from the public), what they omitted to tell everyone is that it does not include state to state. If you have a NY tag, no discounts in NJ, and vice versa! One would think that they would have the common decency to be honest about every detail, especially when dealing with someone else's money. But then again, these tolls have gone up constantly, and we see no improvements, but a lot of fat overpaid politicians, and a bunch of blow hard, shady CEO's stuffing their pockets. When is enough enough? Greedy **!

I shared my EZ Pass account with a friend of mine, with the fee being deducted from my checking/debit account, until recently, when she opened her own account at my request because her toll use was becoming too expensive for me. She took the old tag off her windshield and tossed it into her briefcase figuring she'd give it back to me at some point, and placed her new tag, from her new account onto her windshield. Apparently, EZ Pass is able to read tags that are hidden in the car, because they continued to charge my account (unknown to me until $55 was surprisingly debited from my checking account), while also billing her for the exact same tolls.

There is no way to get a copy of our current E-ZPass account history for reimbursement purposes. The screen does not recognize legitimate numbers, passwords and security codes. It is so frustrating. The phone numbers do not answer either. This is very poor service.

Okay, so I had a violation because I have been a user of EZ Pass since 2001 - always having automatic withdrawals from my account. At some point, they stopped that (not sure why) but I was never notified. I used my pass when I had no money in the account. I received the violation for a total of $1.90 plus $50 service fee. I paid it. That was January 2012. In the meantime, I moved to 3 different addresses, was ill and in the hospital, out of work on disability. I was told by EZ Pass that they sent letters, then someone else said "no, it was emailed indicating I was to set up a new payment plan right away" even though I was not using the EZ Pass. I missed any communications from them.

EZ Pass is saying I didn't pay the toll for one toll out of several that I drive through daily. Now, it is in collections and I can't get anyone on the phone. We have sent our account information several times to EZ Pass and filled out all the forms to no avail. They want me to pay $51.00 for a $1.00 toll that I went through while my account was in good standing, in which it has always been. This has been going on since 2011.

Several times now, we have properly used an EZ Pass but for no fault of ours, the EZ Pass didn't work. Pass either sends a violation notice with a $50 penalty and threat of $500 penalty if not resolved within 15 days because the EZ Pass didn't go off for a $.90 (90 cents) charge. On another occasion, our EZ Pass was confiscated after they tried to bill us using the wrong expiration date on the credit card. It has taken many hours to straighten this out. They have too much power and not enough customer service.

Fictional charge: I was charged $42 for a at a parking garage when I paid in cash. I was told to get my receipt, and I dispute it but it was a month later.

I never really wanted EZ Pass until they made it inconvenient and slow to pay with cash. So I broke down and ordered it. That said, I've been a customer for years. I pay $515.00 per week in child support, and I do pay so. Sometimes I fall behind with things like EZ Pass now and then but always catch it up. I pay the tolls, and the fines normally get waived. And I normally add $100.00 on the account.

On 1/29/12 at around 1:05AM or so, I got on the NJT through the 15E entrance. I got the ticket from the machine. When I got to the toll plaza to pay the toll, it looked like the cash booths were unmanned. As I was getting closer to the booths, I didn't have options but to proceed slowly through the toll. I contacted via email the NJ EZ Pass dept. I explained the situation and I was told that I would be getting a letter in 2 weeks from EZ Pass and if I disputed the charges, most likely I wouldn't be charged a penalty fee as a courtesy for being a first time offender. When I got the letter almost a month after, I disputed the $50.00 administrative charge and sent a check for the toll charge only for $4.75. On 3/9/12, I received a letter saying that I will have to pay the full $50.00 charge plus the $4.75 toll charge. My dispute does not qualify for the cancellation of the administrative fees. However, while checking my bank account, it looks like NJ EZ Pass has already cashed my check for $4.75. How often have people encountered this situation of unmanned toll booths?

When traveling from Pennsylvania to Baltimore, I used $95. My children were both with me, and each time, I paid the toll as I went through the booth. My children can testify that I always stopped at the tool booth to pay because I had to borrow money from my daughter to pay the toll. She had to get it out of her purse.

On 11/24/2011, I went through the NJ Garden State Parkway once and the NJ Turnpike twice. The toll booth didn't register one of the NJ Turnpike passes. On 02/27/2012, I received a collection notice for $51.90. This wasn't even a violation notice. They actually sent me to collections, with threats of judgements, etc. When I called EZ Pass, their excuse was, "Well, sometimes the transponder doesn't register. Your violations were returned to us. You are in collections. There is nothing we can do." I have no problem receiving any of my mail. I find it strange that I didn't receive any violations or notices from 11/24/2011 to 02/27/2012, but I did receive a collections notice with no problem.

On 01/11/2012 I was traveling south on the GSP in Raritan and proceeded to the cash only lane. The only money I had on me was a $50 bill. When I attempted to pay I was informed by the collector that she did not have change for a $50 and refused payment. She then handed me a pay envelope and flashed the payment sign as paid. I recently received a toll violation notice in which EZ Pass wants the $1.50 toll and a $50 administrative fee. I feel that this fee is extreme and causes undo hardship on my part as I make $9.50 an hour and a full 1/3 of my weekly pay goes towards gas and tolls. I am willing to pay the toll but not the fee but I feel I have no recourse.

I work nights. There are no toll booth workers working. It’s E-ZPass’ exact change or nothing. They used to have sign that says, “Use envelopes and send in money if you didn’t have correct change.” I received 10 violations in one week for this at $50 a pop. I filled out the dispute form and they did not accept my excuse. This is complete robbery! Not having correct change is not an excuse now. They should put a sign up that says, “If you don’t have exact change, stay off our road or pay the fines.” I need help with this!

E-Z Pass sent me a fine for not paying a toll. I sent them a check for the toll, and explained the reason. This is the letter I sent to E-Z Pass, stapled to the violation notice:

I looked at my statement and saw a charge of $17.00 charged on my EZ Pass. I called and questioned the amount and was told that in order for them to investigate, they need to know what two exits I entered and exited on.

Why does EZ-Pass make believe that they don't receive your completed dispute form to their fake toll violations? You send it to them in the mail, they send out another notice, you send it again, they still say you didn't send it in.

I have been in business for 34 years. We review our calls daily to ensure a high quality experience for our customers. The includes the ability to speak English clearly enough for a mutual understanding of the subject. It also includes cheerfulness and staying upbeat. We actually trained by smiling when we talk on the phone.

I was charged $90.25 on 1/9/12 and $60.00 on 8/19/11 by NJ EZ Pass. The customer service said I did use my discount plan meaning I did not go over any Staten Island bridges so I was charged. I'm an electrician working at night in different schools in NYC. I got billed for about $400.00 in tolls a month. Last month, I was billed $800.00. Great, the prices went up. I scrolled my account and saw the extra charges. How many complaints have to be filed before anybody cares? I guess EZ Pass is protected by someone high up on the food chain, no one cares about the crumbs.

First, I started getting overcharged by EZ Pass from $50 to $149. The customer service rep says, "Oh, didn't you read your contract?" I said, "Do you read your contracts?" Anyways, I wasted an hour on the phone with a lot of aggravation and got them to refund me $30. After two weeks, I don't see the money in my account so I called back. Very rudely, I was told it has been refunded. I checked back with the bank and it was not. So I called back and after hours of going back and forth and giving me wrong numbers for banks that do not exist, I got someone polite and helpful and was told to call back by Wednesday, the 8th of Feb. Let's see. Then I go on my EZ Pass account and see that they have charged me $10 for some tag fee and $36 for account service charge. The statement does not make any sense.

I got on this site before signing up for EZ Pass, figuring I would check things out before just logging in. After reading the experiences set forth here, I have decided that not only will I not be getting an EZ Pass, but it is about time for a lot of people to view this for what it really is - a systematic corporate shakedown of private citizens . I bet if a widespread protest against these abusive policies and practices began, it might get much more attention than mere complaints to faceless functionaries. What would happen, for example, if every single person using the toll road decided against using the EZ Pass lanes and instead, insisted on getting a written receipt for each and every time they went through a toll booth, because they did not want to be the recipient of a false claim by EZ Pass ? What if each and every EZ Pass lane was used, one car at a time, with the driver taking a cell phone picture of their car lawfully using the EZ Pass lane ? I would bet that in less than a week of massive traffic jams on the toll roads, EZ Pass administrators might reconsider their policies and procedures. By the way, I also posted this site on FaceBook, and you should too, or whatever other social network you might use. Get it viral. Get it noticed. Get some action.

On Sunday, January 15th, 2012, at approximately 6:30 AM, The toll booth (cash lane), at the mouth of the George Washington Bridge NYC bound was unmanned. There is no possible turn around and there were no signs indicating a detour to another open cash lane entrance. The instructions are to pass through and a bill for the toll will be sent.

So I started using EZ pass January 10, 2010. Until that time, my sister was handling everything. I looked at the credit card statement which is on file that the total I've been charged is $780 for the past two years. This is totally outrageous since the furthest I go is to Newark airport which is $2.65 one way and $4.30. The total they've charged me is $780 for the past two years which is absolutely ridiculous which means that they're saying that I have been to the airport 181 times in the past two years. Most I've been there is maybe 10 times, one way. So 20 times return which amounts to $86 a years and approximately $200 for the past two years. I am demanding to see all the charges. Definitely not worth keeping EZ pass. They are a bunch of crooks and run massive scams.

With the bridge tolls going up, it seems that EZ Pass is really desperate for money, so they dream up excuses to charge you money with blunders in their faulty EZ Pass system. First of all, if you are not using EZ Pass right now, cancel your account, because if you don't, they charge you $1 every single month for not using it! I cancelled a credit card and did not think anything of it that EZ Pass would continue to charge me $1 every month for not using it, so even when you do not use EZ Pass, they still try to make money from you.

I always pay cash for my travel and do not have an E-ZPass. When I went to the lane marked above as a cash lane (which also accepts E-ZPass) on the morning of November 11, 20 11, the booth was unmanned and the sign that normally indicated amount paid said, “Proceed, no toll.” After waiting for a very extended time I proceeded per the sign. I have now been twice rejected for my appeals and have no way to prove the above. I have been hit with the $50 admin fee. I don't see any reasonable way to prove that the operator of the signage mismarked it, or abandoned, or correctly marked it as a proceed anyway lane.

I got my statement they had been charging my husband $6.50 a day to cross the Delaware water gap . I called and spoke to Katrina, who advised I had to send to the manager on 11/8/11. Nothing came and I called again on 12/5/11 and spoke to David, who said Katrina had others with same problems as well and still working it. I called on 1/11/12 and spoke to Tabitha who said Kelly is off today. I can email her to pull information from the commission.

NY EZ Pass is unethical in the way they handle their violations/penalty system. They fail to take responsibility for their own company errors. And they practice unethical and aggressive tactics in profiting from penalty fees that are not always legitimately charged to their consumers. NY EZ Pass placed a suspension on my account without prior notice, resulting in a "call service center" message display on the LCD screen when I passed the toll for several consecutive days. I called NY EZ Pass customer service on multiple occasions to inquire about the messages. I was assured each time that my account was in good standing and that I could keep using my account.

I have been paying the Tolls by Cash Lane, instead of using My EZ-Pass unnecessarily. Yet I received 5 toll violations stating I'm still registering and am continuously running the toll plaza. Who would purposely run tolls twice a day knowing you're on a camera! After disputing these charges with at least three different people, they were not able to waive the administrative fees due to the fact that all of the sudden my payment got lost in the mail (even though I have the proof of my payment) after I have informed them several times.

Because my travel was consistently up for 90 days EZ Pass raised my replenishment fee from $35 to $110 without any warning. They asked me to refer to their terms and conditions. To show they have granted themselves this right to do this. Drivers should not be responsible for paying more upfront as their travel fluctuates. EZ Pass is trying to avoid multiple service fees for credit card transactions by passing the weight on to customers via higher transactions.

The EZ Pass department is a ripoff. I didn't know that others were having the same problems as I am having with them. They put a hold on my account the day before Christmas. I had access to no money for the holiday which left me with issues. I went down to the office in Staten Island. I was told five accounts were opened by me. I am only one person; why would I need five accounts?

I travel the same length of the turnpike everyday for work. I use the ticket lane because I do not have E-ZPass. I get off at Exit 15X and I go through a lane where I pay a toll collector. I received four violations that say that I did not pay the toll on four separate mornings. I called and disputed this with E-ZPass and they said that there are no toll collectors on the road that I travel and that I ran the E-ZPass lane. I am in the process of disputing with the turnpike authority in regards getting this resolved.

I received a violation from EZ Pass that stated I ran a toll at the Secaucus Exit (15X). I travel the turnpike everyday and always pay cash. I get a ticket when I get on and pay cash and hand the ticket to the toll collector when I get off. I think I would remember getting off the turnpike and not paying someone.

I went through a toll booth around 11:30 on a weeknight. There was a sign posted that the booth was out of service and I would be sent a bill in the mail for the toll. When I received the bill for a $2 toll, there was a $3 service charge added to it. I sent in a $2 check for the toll and disputed the claim. I was told that the booth is an electronic payment lane and that I still have to pay the $3. I don't recall seeing an electronic payment option, but I have to wonder why there was a sign saying I would receive a bill in the mail, if that option was available. I'm being penalized 150% for following the instructions on the sign. This seems like a ploy for EZ Pass to collect more money. Also, if they aren't going to man the booth or provide a payment option, I question whether I even should've had to pay the toll at all. Isn't it their responsibility to run the booths?

Donna from Drexel Hill, you must be really naive. When the sham of a corporation EZ Pass imposes a 53% hike in cash tolls which are not affected by EZ Pass users, then you need to blame them not the poor citizens who have to be subject to such fascist conditions. I can never get an EZ Pass again even though there are tolls which are EZ Pass only. This is travel discrimination and a communistic approach by EZ Pass NJ.

Hey, Donna from Drexel Hill, PA, I read your post. You were wondering why there wasn't a "cashier" (aka toll collector) there to help you. The toll collector, or cashier as you put it, probably lost his job, due to people like you getting EZ Pass. You get what what you deserve.

I updated my credit card information last year and when my balance ran low, they never debited my card nor contacted me to tell me it was low. Now, they are charging me for running two tolls and two $50 violations.

I have 2 EZ Passes in my household. One on my car, and one on my wife's car. For the last 4 years, EZ Pass had my wife's car under PASI 'Commuter Plan' which was supposed to reduce our overall costs for going over Staten Island's four bridges. What they failed to mention is that if you do not cross a bridge 20 times every 35 days, there is an automatic $120 charge. My wife's car usually crosses a bridge only 4 to 5 times every 35 days on average.

I was sent a notice of toll violation for a car that I sold three weeks before the date of violation. The Port Authority insists the license plate is still registered to me. Not. The fine is $12 PLUS a $50 fee. They have made me liable even after I've signed, under penalty of perjury, a statement of non-ownership. I am now having to spend at least two hours of uncompensated time to get them off my back.

I am not an E-ZPass customer. I am being charged a $25.00 Administration Fee for an unpaid toll, which I have since remitted. The toll was not paid because the booth was unmanned (NJ Trnpk Exit 4). It is the second time that this has occurred this year. E-ZPass says that they only issue one "courtesy dismissal" within a 12 month period. When I called to dispute it, I was told that is was simply agency policy. Am I going to have to continue to pay fees for conditions over which I have no control over?