E-ZPass Group Reviews

A few months ago, I was driving home from an interview, paid all of my tolls, yet still was mailed a violation. I explained that I did put my 50 cents in the basket, even when it said lane closed as I drove up. A similar situation happened with an E-ZPass in DE and I was excused. Yet, NJ E-ZPass did not want to believe me and threatened me with a $50.50 fine and collection agency when I called. Sounds to me that my beloved state of NJ is desperate for cash and will be happy to rob, threaten, prosecute, and bully innocent citizens to "earn it!" Seriously, grow up and gain some perspective in life; there are worse criminals that are robbing taxpayers on a daily basis. Please put your limited resources into going after them. Hey, you'll probably generate a lot more revenue!

My siblings and I had rented a 15-passenger van to go to Florida to my dad funeral a couple of months ago and of not knowing about the cashless toll and being charged by the plates racked us up a load of fees with the rental company because of it. I think the state of New York is scam people and this is crazy. I have read everybody complaint and just imagine how many more people across America that have traveled through New York that have been treated wrongly and has been made to feel that it a scam. I say we the people should file a class action suit against the state of New York Tolls and Bridges and let them know that we mean business and we are not going allow them to treat us this way anymore!!!

My car was shipped in an enclosed carrier with the EZ pass in its plastic no read cover in the glove compartment. I got a bill for $12.55 for travel from Exit 1 to Exit 16 on the New Jersey Tpke. The transaction date was 5/6/14 from 9:19 to 11:49. I took delivery of the car later that day in Phoenicia NY. How could this have happened?

I use the Henry Hudson Parkway Bridge to get to the GW. They shoot a pic of your plates and snail mail a bill 4-6 weeks later. I have always paid them by check in real time. But last year there was an indiscretion and I began getting violations charges after the fact. That would turn a $10 round trip charge into a $150 charge including the fees. I fought it every way I could, with letters and Xeroxes of my checks and never made a dent in their armor. I finally called and got a person on the phone, restated the entire history, was stonewalled, but never lost my cool. At the end of the chat I politely asked if MTA ever makes an error, clerical or otherwise, regarding the payments. The answer was a flat NO. I paid the violations/fines because it was less stressful than continuing to fight. After that point I decided to start paying by credit card.

I have a story about this company that beats all stories here, respectively. I live in Illinois, have never driven up around or on East Coast. Yet, somehow these guys have gotten hold of my information and are sending me bogus bills? WTH is wrong with this picture? This company is obviously running a big time scam to just rip people off and collect money for their own cause! I hope someone stops them, and soon.

EZ-Pass has been scamming for a really long time. It gives me violation of going through an EZ-Pass lane, even though it doesn't give me one for the way back home. If it did, I would understand. But then, the violation was processed at 4/19/14, and I received the notice 6/19/2014.

E-Z PASS is such a mistake! What a sin robbing from people the way they have it set up. I DO NOT HAVE E-ZPass. I rarely go on the turnpike or the Garden State Parkway. I have received several tickets from E-ZPass and I did not even go through E-ZPass. I have witnesses to that. I go through the pay toll next to E-ZPass and when I get a certain distance away from the tolls then E-ZPass snaps a picture of my car. It is set up to rip people off and it can be proven. I have stage 4 cancer and I get disability not so much of an income for me. I can't afford medications on my income. I cannot afford to pay E-ZPass fines!!!!

I have been a customer with MD EZ Pass for years now and have had nothing but problems! Since you must apply by paper application that is keyed into the system by EZ Pass employees, you are at the mercy of the data entry person to enter the information correctly. However, they are not competent enough to enter the information correctly. First, I received a video toll violation because my car went through the toll with an invalid tag (thank you, EZ Pass for not keying correctly) and I was told it would be resolved and the correct charge would be taken from my EZ Pass account. 2 months and 3 calls later, this was finally resolved.

Now I am being billed $52.15. Since their website could not find the toll violation, I now owe $52.15. This is ridiculous! I thought that since they could locate the transaction, they had found my account with VA and had charged my EZ Pass account for the $2.15. I certainly would have paid this, if the website would have allowed me to.

Says "no minimum use" for private account; NOT TRUE! Unless you use it 3x a month, you're smacked with a $1.50 fee. Also, you can't return the EZ-pass if you bought it at a "partner," i.e. grocery store. None of this is clear on the website and/or when you buy it. Online registration didn't work so I had to contact customer service, which was helpful, but I was leery to give them my credit card information, so I didn't. Not a frequent traveler, and I feel this is really only for people who drive a LOT more than I do.

I have been with EZ Pass for years upon years. I have paid thousand of dollars in violations when I have an EZ Pass and have paid the tolls. It seems never-ending that there is always a problem with it and I have to end up paying for their system's failures. I do not even have the freedom of preferences on my EZ Pass account. They do not allow me to choose my own automatic payment amount. They keep changing it due to my usage but the higher amount messes up my bank account and when I have it in smaller increments it helps us with us weekly and monthly bills.

So I somehow signed up for auto replenish to use the EZ Pass. I have two cars and so I have to pay a minimum of $70 if my account gets below $20. The thing is, I don't use the toll roads very often so I end up getting socked with a $70 prepaid toll that may take me 6 months or more to use. There is no way to get off the auto replenish once you are on it. Beware.

In March 2013, we visited Maryland for a week and purchased an E-ZPass device. 1 month later, we received a bill in the mail for a negative fee of $1.5 and an additional $1.5 service fee. The Negative fee itself was completely justified and therefore we immediately called E-ZPass to pay the negative fee. We were told that in order to pay, we first need to register online and only then pay on the site. After trying to register and complete the payment online, we ran into technical difficulties with the website, which brought us to call up E-ZPass once again for assistance.

E-Z Pass charges me $6 for my car and $4.64 for my motorcycle. When I noticed that I was charged $19.24 for my motorcycle, I contacted them and they said to give them 20 days to investigate. In less than a month they charged me $19.24 again for my motorcycle while I was checking my account and I asked them to stop charging me this for my motorcycle! They denied me and said I had a trailer on my bike?! They just denied me because they said I used this for another vehicle? It takes me $1 in gas to go to work with my motorcycle and $4 with my car... which would anyone use? Now that E-Z pass is stealing my money I have to replenish every 2 weeks instead of every month. How is that?

I was charged two tolls for vehicles that were not mine. The vehicles shown on my account had license plate numbers I did not recognize. I disputed the charges with EZ Pass. They promptly told me I needed to work through DMV to prove the vehicles were not mine. DMV will not reveal the ownership of other people vehicles. Stuck in an endless loop! EZ Pass will not cooperate! Beware!

I got an EZ pass violation and honestly had absolutely no idea I even went through one. It's not fair that I have to pay $50 violation fee, I mean I would happily pay the 2 bucks or whatever, but $50? That's like 500% increase in the fee. Ridiculous. I am homeless, I live in my car and I was going to a crucial medical appointment after paying almost $30 in gas, $18 in parking and buying drinks and food and coffees all the way through Boston. Now I have to pay $50 more just because someone said wow! I am not happy, as a matter of fact I have myocarditis of the heart and my hearts pounding right now and I have to go lay down, Thanks EZ pass!!!

When my daughter got a job in Boston last fall, I let her use my EZ Pass transponder until I ordered a second one for her. During this time, my car went through the EZ Pass lane without the transponder (didn't realize I didn't have it out of habit). EZ Pass sent the violation notice to my lease car NISSAN FINANCIAL (the worst finance company ever-but that's a different story). NISSAN FINANCIAL went ahead and paid the $200 in fines and then billed me for it with an additional $85 handling fee. I appealed the violations after NISSAN paid them. I was denied because NISSAN did not appeal the violations.

I was overcharged ~$1,100 dollars over the last two years because I had an old EZ Pass tag in the supplied white EZ Pass scan proof bag in my glove box. I eventually took some time to download all the transaction data and it showed that every time I went through a toll it scanned two tags at the same time, and charged me twice the amount I should've paid. I called to dispute the charges, but they said that I need to highlight and mail in all disputed transactions if there were more than 5. So that's what I did.

Years ago (yr 2000), I signed up for E-ZPass in MD. Every 60 days if I did not utilize the $25.00 prepaid then I would lose my balance. My account would replenish as needed automatically. From June of 2013 until November of 2013, I used approximately $25 in tolls and in December of 2013 my bank account had withdrawals from E-ZPass of $75.00 when my balance in the account already covered all my tolls. I called E-ZPass and they told me all the charges are for UNUSED trips.

E-ZPass NJ, NY, they make you run out of funds. This is their trick. I check my balance every day, and I have enough funds to take my through the day. All of a sudden I'm out of funds, and that's when E-ZPass come and ask you to deposit a huge amount and half of that amount they keep it for themselves. Been that when you reach the minimum, right away they ask you for more money. If you don't deposit the money, they will imposed a bigger deposit. I went from $25.00 to $250 in a blink of an eye. When my fund is at $105, right away they ask to make a deposit. The $105 is like it disappear. Can somebody stop E-ZPass abusing the system?

I never received the first notice of tolls due. By the time the second notice was mailed, E-Z Pass had already assessed $700 in civil penalties! That's for $65 in tolls on the Inter County Connector in Maryland. If they had assessed a reasonable late fee, I would have considered paying it just to avoid having to deal with EZ Pass. But $700 for $65 in tolls is not reasonable.

I was in an accident on July 3, 2013. Started a new job on the 15. They sent me a pass with a dead battery and claimed the line on the windshield was blocking the transponder. I paid fines in the range of $700, then got a rental car while my car is in shop not being informed that you need to register your rental car under you. E-ZPass Charge $100 per trip. I call repeatedly and Betty took $100.00 off if I paid by phone so I paid half, agreeing to pay the balance by Jan 30. The bank cut the check on the 27th and its the account for LAW ENFORCEMENT. Then got another bill saying I did not pay on time when it was in their account. Sent supporting document to **. Express lanes rep. said account noted and as of today they are threatening me with withholding my License, debt collection. This is really cheating the honest person trying to earn a living and pay to get to work $7.95 morning and evening $4.00. Now I have documents to back this up. I want this to be recognized, this is a BIG RIP OFF and NO ONE IS DOING ANYTHING ABOUT IT. THIS IS SO WRONG. I want the public to come down on these people who are gold diggers! I want USA to investigate. Sent message but no response!

I received a toll violation for insufficient funds stating I owe the toll and a $12.50 admin fee. I checked my MD EZ Pass account transactions and confirmed that I did have sufficient funds on the day in question and it shows the toll in question was paid. I sent an email to VA EZ Pass customer service with this information and am still waiting to hear back from them. I attempted to call was as of this moment, I have been on hold for 30 minutes.

Important Safety Tip! E-ZPass replacement tags can get improperly scanned during mail delivery! I noticed $16.50 in (3 toll) charges on JAN 24-25, 2014 for a newly issued tag on the NJTP/I-95 corridor. I have not scanned any of my tags for over a year in any toll plaza. As it happens my new tag was being mailed from the NY MTA office to Virginia by ground transport.

E-ZPass in 375 McCarter highway is the worst branch ever. First of all they separate the line for payment vs. full service. Second the workers work very slow and take their sweet time, no courtesy for waiting customers. Plus they have new customers go back so many times to fill up an application so that cause a delay, probably took like 40 minutes. These workers don't care about us and I'm angry and frustrated. I would like to file a formal complaint to have these office look at as seems is a corrupt operation. Please Urgently investigate and retrain new workers as this unacceptable as a loyal New Jersey resident. Thank you for your attention on this matter.

On 9/16/2013, I received a bill from EZ Pass with a charge of $15.76 for a trip I took on 7/31/2013 in a class 6 vehicle. I do not own a class 6. Vehicle (truck) nor did I EVER loan my EZ Pass to anyone with a truck. I have been going back and forth with EZ Pass in snail mail and phone conversations explaining this to them, to no avail. The people I spoke with simply said EZ Pass does not make errors, I am lying. They have proof, so I owe the money. I've asked for this "proof" they claim they have and have not received it as yet. The last person I spoke with was Joseph, ID number ** and that was on January 11th, 2014. Please help me. The amount is such a small amount, but it's the principle. I never gave the pass to anyone, nor do I own a truck. Thank you.

My daughter with two co-workers used the carpool ticket on January 24, 2014 and the toll collector demanded to see the carpool sticker on the back window. She compiled and he said it expired and she had to pay $15.00 instead of the $2.00 carpool ticket. Apparently the sticker had "2010" on the top, it didn't even indicate that it" expires in 2010". If E-Zpass insists on inconveniencing people with expiring stickers they should at least send out a notice with a renewal application.

I drove to NYC in August 2013. I don't have EZ Pass. The bridge I passed over into Manhattan had signs drive thru you will be mailed a billed the computer will read your plate, wow I was impressed with today's technology, cool. Well, I never received a bill until today 1/18/2014 and now they say I did not pay my $10 Toll and they are fining me late fees and other fees, so they claim I owe $115.00. Amazing, since this is the first time I was sent a bill.

I have almost three thousand dollars in E-ZPass violations. Always at exits 14 and 14a. They tell me there is nothing they can do about it. I have receipts for times I paid, then they send violations for half hour before or after time on receipt. I don't know what to do. Can anybody help me?

We got 2 transponders for travel through VA. Apparently if your account is low and a toll cannot be subtracted, you get admin. fees in $25 increments for tolls less than $5! Now we are in collections for these stupid admin fees. The rates change at the drop of a dime and I've seen it as high as $9 on way in rush hour... The whole system is ridiculous. Who is overseeing the charges, are there any rules? There should be a cap to the amount they can bully us to pay.

Every month on or about the 19th, my EZ Pass did not recognize my plate. I go through EZ Pass about 20 or more times a month and I don't receive a notice it accepts my EZ Pass. I disputed these charges by phone with the automated system. To no avail once a month I'm getting a charge back from Atlantic City Expressway on the 19th of the month. I missed 5/1913 and 7/22 and 8/19/13 and 10/19/13 and 11/19/13 and once again on 12/19/13. They now have sent me to a collections office for original balance due of $11.00 they want me to pay $133.00 worth of penalties. Their system has a glitch and I would like to know how many others are there.

Then be very aware of the toll charges on the new tag! They sent me the replacement tag and I am very happy that I kept the envelope in which it came to me, because it shows that it was stamped by the US Postal Service on 12/10/13. I received it on 12/16/13, but on 12/12/13 my statement shows a transaction with the new tag number from a tunnel that in all the years that I have e-z pass I never used! Up to today 1/6/14 I did not receive the credit on my account even when I requested it 3 times. And I was also explained by a customer service representative at the E-Z pass office that probably the Postal Service truck transporting the mailed tags passed by the toll and it charged my account. So be alert because what this means is that everybody who receives a replacement tag will be mistakenly charged the toll when the postal vehicle crosses an e-z pass toll booth. This should not have to happen if e-z pass mailed the tags in a reader proof envelope color silver, or the new tag needed to be activated by the customer upon receipt.

My wife and I got a Final Notice in the mail today regarding sending the "old tags" back to them after they sent us the new transponders. Well, we did send the old ones back to them a month and a half ago. We put both in the mylar bag as instructed and plopped it into the mailbox...big mistake. We should have done it at the post office and asked for tracking, so we could have avoided this mess. I know they have the stupid things too, they probably lost it themselves or haven't processed or maybe processed them under the wrong account who knows. All I know is we shouldn't be charged $18 or so for something we didn't ask for. Not to mention EZ Pass isn't a free service anyway so why the heck should we be charged for tags that they sent us and we paid for over the course of four years or more. This isn't the first time either we had problems with them.

I declined to pay for the EZ Pass because it was too expensive. I went through all tolls paying in cash. Suddenly, I receive a charge in my card for 8.95 in tolls and $100 administration fees. They say that they got charges from the State for tolls. And that the contract is $100 for tolls. Well as I have found out after ½ day of talking to everyone, they have the EZ Pass already mounted in the car, so even if you pay cash, the EZ pass is charging!!!! So, actually, they do not disconnect the EZ pass. It is already on the car so it is a way for them to charge more for your rental car whether or not you want it. They do not include it in the price of the car when you rent but when you go through a toll, automatically you are going to pay $100 more because there is no way of disabling the EZ pass. This is a total racket!!! I want to know how to bring this to a Consumer Affairs that I can fight it. I thought it was a fraudulent charge on my account and changed my card and I am disputing the charge but this is outrageous. Where can I complain to Consumer Affairs? They are installing something on the car that they do not disable FOR YOU to make the decisions!!! This is a total racket.

EZ Pass turns out not to be so easy. Encountered a problem when the EZ Pass folks, mailed the new tag without placing it in the Mylar bag. Yea, over $55 in tolls getting it to me in FL. The Mylar RFID blocking bag came in the envelope with the tag? So I give them a call and guess what, in 30 business days, they "may" be able to credit my account. I bumped it up to a supervisor who could do no more. Turns out there's no way to discuss the issue with the person that can ultimately decide if I will get my money back. Cannot talk, text, email, IM, Facetime, etc. I was advised I could use snail mail to send a complaint. Upon return to NY, the EZ Pass folks will get their junk back. I'll wait at the booth. Does this sound familiar? Perhaps another governmental agency in the news a lot? My point, if you use EZ Pass, beware; if you're considering it, be warned.

Started with E-ZPass commuter/business 10 dollar replenishment target with automatic pay to take out 25 dollars. They increased my auto pay amount to 55 dollars stating due to my usage (?) which stays the same but no notice was given leaving my bank acct $25 short. I emailed them only to be told the agreement gives them consent to increase amounts as they deem necessary (?), agreed if use was more frequent or violations (?) BUT not the case... So I let it go.

I contacted NJ E-ZPass on October 30, 2013 when I noticed that there were double charges on my NY and NJ E-ZPass statements. I spoke with a CS representative named Doniesa who requested that I fax over copies of both statements and address the fax to her attention. Feeling as if this issue would be satisfactorily resolved, I promptly sent the fax. Doniesa stated it would take 5-7 business days for the credit to be placed back to my NJ account.

First and MOST IMPORTANT... I pay all my bills... I did sign up for the convenience of EZ Pass in 2006... Changed jobs and stopped EZ Pass usage in 2009 with $40 plus on the account (monthly service charges chewed through that). Fast forward to last week... I come home to a "collection notice" which includes more fees for a service I am not utilizing (currently). Dutifully I called to phone number provided for EZ Pass to work this out. Jimmy, service Rep, and Terrance, manager, could not help with directly resolving the billing issue (had to go through collection agency).

Before I begin, I want to say that I never trusted ezpass to begin with. I only signed up for an ez pass because I got a new job in Orange County, NY. The drive is very long and waiting in cash toll lines were impeding my already long trip. Anyway, I signed up for the ezpass standard plan and added a credit card for auto pay. Although, I added the credit card, I still added funds to my account with my debit card. I always feared the low balance call ezpass notice on tolls and wanted to make sure my account had the proper funds. For the record, I never put my debit card on file. Why? You'll find out very soon.

There is a lane on the GWB toll that says all others. Doesn’t say EZ Pass anywhere; get there and there is nobody at the booth to take my cash. I’m not getting out of my car to run across to another booth to pay dangerous and I’m not leaving my 7-yr-old alone in the car. I get a bill in the mail from EZ Pass for the toll and an extra 50.00. I don’t understand why I would get a violation notice in the mail from EZ Pass for something that is not my fault. If it is an EZ pass only lane it should be marked as such. I know how to identify an EZ Pass only lane very well. I think it is a scam to get more money in their pockets.

I too have just been wrongfully charged $25.00 for "running" a toll after dumping 75 into the bucket. This is absolute consumer fraud and refuse to pay. I know of three other people they have done this to. I strongly feel something needs to be done. A lawsuit maybe?

This company is USELESS!!! They have the worst attitude, their customer service is non-existent, their fees and policies are a joke!!! Plain and simple, the only reason this company stays in business is because they have a monopoly. Like the Government, it is run like crap because there is no alternative but to wait in long cash lines and pay higher tolls.

By mistake went through the lane without paying toll. Never done this before and wrote back and requested dismissal. Got informed about dismissal of one ($25) but to pay for another around same time of ($25). Upon requesting for dismissal of the remaining fine, I received an Official Legal notice charging me $50, while maintaining the one fine dismissed. How can this happen? I tried several times to get to talk to someone on the phone but the 800 number is useless and the other number has a very uncaring person. Don't know what does Legal notice mean? Should I pay another $25, have already mailed the $25 check or wait. Or worst will the fine keep increasing.

I would NEVER sign up for EZPass after reading these "Horror Stories" on this site! The system is either "poorly designed" or "poorly maintained!" I would never give this agency access to one of my "credit cards" and/or my "checking account!" When traveling on the N.J. Turnpike or the GSP, I pay my toll at a lane with a "human being," and I ask for, and get a toll receipt! I keep all of my receipts in my vehicle. YES, technology is not always a good idea. Here is an example of a "technology that is out of control!" All the best to everyone!

I recently received a violation notice from E-ZPass that my account was on collection , I called E-ZPass and they told me that I had 32 violations totaling $1,600. They advised me that my E-ZPass was terminated and I had to call the collection agency. They refused to drop the administrator's fee at 50 dollars each violation. If I would have known I had so many violations they would had been taken care of ASAP. I can't afford to pay this amount...

This service is possible one of the most terrible in the US. First violations are given out like candy with "administrative" fees of $25 for a $5 toll. When I called to tell them that I had my EZ pass on me and I did have money on it they told me I was lying and that it was too bad and had to pay it. I disputed it then was slapped with a late fee! I honestly can't believe this exists and hasn't been shut down. I have received multiple violations for places/ bridges I haven't even gone over. Most of the time I have my EZ pass and it just doesn't work. I have had it replaced with the same results. I think this company should be shut down and the bridges and roads should be kept up with our taxes not some scam company that is making millions off of us. If I was allowed to give no stars I would.

On April 24, 2013, my 17 year old son used my EZ Pass responder at the Eatontown, NJ toll booth. Unfortunately, the car was not registered because we were coming home from the car dealership in which he had just received a car for his birthday and did not have any information to register the car with EZ Pass. When I received the initial notice, I attempted to pay the toll online; however, in doing so the website stated it had no known violation with the information provided. Therefore, I waited several days and attempted again with the same result. Earlier today, I contacted NJ EZ Pass Customer Service and they researched my account while I was placed on hold and stated she (Contessa) would take the $50 administrative fee off and I would just be responsible for the $1.70. However, when she came back on the line, I was told I am now in collections and would have to contact the Collection Agency in New York. In speaking with them, I was told I am responsible for the administrative fee of $50 in addition to the toll fee..

For being a thug organization. Tied in with the State Police. Random violation notices charging $25 for ALLEGEDLY running a 50-cent toll booth. Pay it or the State Police will summon you to court. And this is with an automatically refreshed SmartPass that never leaves my windshield. Highway robbery is alive and well in Virginia. If the toll booth operators started wearing pirate hats, it would surprise no one over here. This is what happens when you privatize the road (with the boys in blue wielding the club for you, I might add). Wrong.

I had recently paid a violation fees for $21 to E-ZPass and then added another $80 on my account. Three days later, they slapped me with another 8 violations. When I called them up to ask where those violations were coming from, I was first told that they didn't know and had to investigate. But later on I was told that they were backing dated violation from May. Conveniently for them, they waited until my account was down to $20 again, to charge me with $25 of violations and other fees, which drove my account back to negative and of course, added others fees and violations. Their explanations made no sense. According to them some violations come right away on your account and some can take up to a month to appear. Really???? But yet they can tell you what time by the second you've entered or exit a road. And to top it all, I cannot from my account go back far enough to check and see if I had indeed violate the E-ZPass. Scandalous!!!

I do not have E-ZPass and I always pay cash, usually at the exact change lanes. When I once recently traveled on the Garden State Parkway, I got a notice from E-ZPass a while later stating that I didn't pay $1.50 at one of the the toll plazas and I owed them $1.50 plus $50 administrative costs. I tried to contact them by phone denying that I didn't pay and I couldn't get through by phone. So I ignored the first request. When I got a second request for payment, I did reach them by phone and stated unequivocally that I always pay in coin at the exact change lane. They said if I didn't have a receipt, I owed them the money but, they'll waive the $50 as a courtesy. I asked, "What if I don't pay?" They said it would go to a collection agency. They said I should pay but, they have a way of finding out if I did pay and then they'll refund the money and they let me pay by credit card. I still haven't received my credit and I know I paid. I regret having paid. I'd rather let a collection agency bother me. In fact I once overpaid a toll by mistake, a whole dollar. When I requested a refund, they told me they don't give refunds! HA! They only take your money even unfairly, but they don't give refunds. The nerve!

I signed up for EZ Pass myself finally in Maryland. After paying a $10 fee for the transponder, I learned there was another $1.50 a month "maintenance fee." Then they wanted your credit card to take out payments if the account balance gets below $10. You are not given the option to make one-time credit card payments yourself unless you want to register in person at an MVA office. Good luck with that - that's a waste of half a day. I read on here of some horror stories of EZ Pass taking out as much money from your credit card as they deem fit and people not being able to get money back after they try to close the account. Some can't even close the account. One user received a bill of more than $1,000 with most claiming to be late fees for a toll she supposedly did not pay for. This seems like a system out of control ripe for fraud. I am a reporter looking into it. If anyone has any similar problems in Maryland, feel free to contact me at **.

I reviewed my account and found 3 charges for tolls in NY. During that period, I didn't leave my hometown of Manchester, CT. So far, no response from emails. I tried to talk to someone but the number sends through to an automated system. Will refer this to my state dept of consumer protection and attorney general.

A recent letter. Facts: An ending balance of $34 was in effect ending 5/11/12. An extra $25 was used for not using the device on 10/06/12 and 11/19/12. (Reason: no need of use. I am driving a company vehicle then I became unemployed.) The above amount was charged to me unfairly! (But paid.) Last time I used the device was on December 23, 2012. The balance at that time was $2.10. Three weeks ago, it was on the card ending 3178. Never removed! At the end of December of 2012, I called and cancelled service! Starting January 2013, I have been paying all toll transactions in cash! Then, I received a letter with a bill of $39.90 for not even using the device. On March 8, 2013, I sent you a letter stating my situation and how I felt about the whole thing. Then on 4/24/2013, I was charged a balance of $41.40. I've been unemployed with no paycheck for three months.

I have been a customer with EZ Pass for a couple of years and I have always been prompt with my payments. I received a letter from the collection agency regarding my account. I called to ask why I haven't received any notifications regarding my account to have prevented it from going into collections. They claimed they sent a letter to my address, which was indeed a lie because I asked for the date it was sent. The representative couldn't give me a date. I asked to speak to his manager because he was giving me too much attitude. He refused to get a manager. This company is the worst.

I have had an EZ Pass since 2005 and have always been set up with auto pay. I had it set up to pay $35 a renewal. All of a sudden, I started seeing $65 taken out of my checking account. I called the customer service and was told that they limit the number of auto payments to two per month. But if I wanted this to be reduced, all I needed to do was speak to someone in accounting and they would take care of it. That was not the case.

This company is ridiculous. They force you to provide both your email address and account number in order to access any of your account information. That's great, unless you don't have your account number on hand. All over their website, they say: "Your account number can be found on the initial notice you received when you signed up or on the monthly paper statements." Well, if you do not have those with you, you can't obtain your account number using those. To get it online or using their automated customer service line, you have to have your account number to get anywhere. The only redeeming thing about E-ZPass was that when I finally figured out to get a real person on the phone, she was really nice and helped me.

On the weekend of February 1st-February 3rd, my partner and I traveled through New Jersey. I had a concussion and was sleeping in the passenger seat while my partner drove using my vehicle and E-ZPass tag. The tag was not working, apparently because my account balance had gone below threshold and the auto-refill wasn't working because my card number had changed. We started using cash lines after receiving three "Call E-ZPass" lights.

About a month ago I got a letter from EZ Pass saying they will be sending me new EZ Pass transponders. A few days later they came. I had to return the old ones. A couple of weeks later, I checked my online statement and saw there were 2 charges for $16.00. I called and was told the charges were for 2 defective returned transponders. I said they were working. The woman checked into it and said the units were damaged because I had placed Velcro on the back. I said it was needed to move to different cars and asked her to return them to me so I could remove the Velcro. She said that was not possible. I then spoke with the supervisor who said she would put in a one time request for a reconsideration of the fees.

I went down to VA to visit ailing mother. About 2 weeks late, I got a toll violation in the mail from Delaware saying I went through E-ZPass at Newark plaza lane 41. It was not me as I do not use or have E-ZPass. I went over to right as it shows on sign for cash lanes. I paid my 4 dollars to a live person, had 5 people to prove it but they say that it was impossible, the camera doesn't lie. Well, anyhow, they wanted $29 fine. I called the place; they said seeing as it was my first offense, send $4. So I did which I didn't want to but did.

I audit our company's toll expenditures on the NYS Thruway for which we spend about $2,000 monthly. I had toll disputes dating back 4 months which went unanswered. Meanwhile, EZ Pass increases our monthly card debit and raises the threshold of reimbursement resulting in a 30% inflated value. They did not answer a registered letter. I finally sent the dispute letter in a priority mail box (a box, not an envelope) and we got the credits of over $800 in just 9 days. EZ Pass is the epitome of bad government getting in your pockets. Not only do they take your money immediately and incorrectly, they do not give it back. I am sure that the EZ Pass' incorrect readings are planned. I can just imagine how many millions of dollars a year are never disputed. We are a small company of just 8 trucks and we dispute toll charges that amount to over $7,000 yearly.

I had E-ZPass for the last 20 years and never had an issue regarding payment. It was always on auto pay and every month they would replenish and send me an email that the transaction was successfully transmitted. I got the same email as always on February 7, 2013 and on Feb. 16 I was trying to cross Verrazano Bridge and I was told that my balance was -$60, which I knew for a fact was not. The agent who was not only rude, threatened me, holding on to his weapon that he was going to arrest me if I say one more word. I was trying to explain to him that I can show him not only 1 but 2 emails from E-ZPass saying that they replenished on Feb 7th. He took my E-ZPass and gave me a violation form and told me to contact E-ZPass.

Today is the last straw for me and EZ Pass. I have had an EZ Pass tag for my vehicle since 2011. Issue #1: In December 2012 and January 2013, I was mailed two violations for unpaid tolls because the EZ Pass system did not register my tag at the toll plaza, one at the GWB and one at LT. I checked my statement and in fact was not billed at the time of crossing. Now, after attempting to pay the toll due only and not the violation attached to it, my violation amount is in collection. This is unacceptable! I am now in collection for a violation that is solely the responsibility of the EZ Pass system and its faulty equipment.

Just like any other monopolized government agency like the DMV, the customer service sucks. Every time I go down the NJ Turnpike, my E-ZPass does not scan and it is affixed correctly. I always get tickets and have to go through annoying paperwork and talking to the incompetent employees at the customer service center. A petition must be made and sent to the Port Authority and the agency. I am tired of tolls going up while customer service sucks, the worst. Also, I don't know if anyone else has this problem, but I always have a carpool at the George Washington Bridge and when I look at my statement, I got charged the full toll. Please get rid of these morons!

I just spent the past hour on the phone with EZ Pass. I was the phone with the supervisor in the payments department named Jessica. Not only was she unhelpful, she gave me absolutely no options to fix the situation I was presented with. The only thing she could do was tell me that people in her organization told me the wrong thing at times and threaten me with the fact that I must pay my violations which were appealed and grated by mid next month or I would have to pay $90 for each ticket. There was no department that could review the entirety of my case and make a decision based off of it.

On December 5th, 2012, I received notice of a violation enforcement action from the Port Authority of NY & NJ, because I crossed the George Washington Bridge portion tolls and my E-ZPass could not be read. After calling the E-ZPass Customer Service, and talking to one of the customer service representatives, I sent the information they asked for filling the detachable portion attached to the notice via USPS. A month later on January 5th, 2013, I received an Impending Collection/Legal Action for the same violation.

My balance is $288.00, and because I was at the hospital for 2 months and recovering for another month, they sent me to collections for $1,488.00. I called collections and E-ZPass, and they said, “You have to pay the balance to the collection agency.” I think paying money to the E-ZPass is like paying money to the Mafia. It doesn't make sense. I am not going to pay, and please ruin my life more.

When our original transponder stopped working, which I discovered by accident when reviewing our account for another violation appeal, I was told that I had to wait six months to do anything about it. In the meantime, when entering the PA Turnpike, the transponder does not register our vehicle and we are charged an exorbitant fee (tolls from the farthest point). I requested and received three new transponders, one of which does not work. So I am back to appealing violations. I have been overcharged, thankfully only about four dollars per day, consistently for months. My son told me there is a new push to get everyone into the EZ Pass system. I had declared to the family that I am returning the EZ Pass transponders and closing our account. If they do not allow cash payments, they can continue to overcharge for tolls and mismanage the equipment and program with abandon. If you are considering using an EZ Pass program, think twice!

I just had an EZ Pass nightmare, and I believe that the EZ Pass system needs to be investigated. My ex, someone I have had and do not have contact with ever again, registered an EZ Pass to my car and my license plate (which apparently is not verified against the vehicle owner's name and registration) while we were together, apparently to an unknown address (it wasn't ours) and linked it to my credit card. EZ Pass, it seems, doesn't ask for a billing address when adding a payment method, leaving it inherently open to fraud with cardholders unable to do anything about it.

I recently requested an E-Z Pass replacement tag. When my new one came in the mail, there was no paperwork with it so I put it on the window of my car. Recently, I received a message that my account was low. When I called E-Z Pass to find out how that could be possible since I have the commuter account, I was told that they took the money out of my commuter account each time I went to/from work because I did not call NYS E-Z Pass to tell them that I received the new E-Z Pass replacement that I requested.

I had a personal account with E-ZPass. When my account was in the negative, they would send me a bill for tolls due. Unfortunately, the bills were getting sent to my previous address, not the one I currently live in. When I first leased my car, I was living with my mother. When I moved, I notified my leasing company of my change of address and assumed since it was their car, they would notify motor vehicles. I was wrong. I received a letter from State of Maryland Central Collection Unit stating that I owed a debt from Maryland Transportation Authority of $1030.07. I flipped! I called back and forth between CCU and EZPass trying to figure this out. I sent a letter to CCU asking to open an investigation for this case.

We took a trip to Atlantic City, NJ. via the NJ Turnpike. I have E-ZPass but have never used it since I bought it. I never even take it with me. When we arrived at the toll booth, it said Cash/E-ZPass and you needed to pay $1.50 in coins. We paid with coins. Recently, I received my statement for E-ZPass and it shows that I was charged $1.50 for that toll. I sent numerous emails to them stating that I paid in cash. They said if I have a receipt, they would refund the money. Who has a receipt in October for a toll they paid in July? So of course, I cannot get a refund. Someone needs to look into this. If you pay cash, it should not take a picture of your license and deduct money from your account. I'm not a fan of E-ZPass!

Out of the blue, I received a notice from the Comptroller of Maryland stating that I have an outstanding balance of $674.00. They stated they were sending my name to the IRS to have any future monies due me offset by this amount. I was completely blindsided and in total shock as I had never received a notice from the state prior to this. The notice stated that the Maryland Agency that I had incurred the amount due with was the Maryland Transportation Authority. I couldn't imagine what it was, as the only dealings I have with them are the tolls I prepay for my EZPass transponder.

I am beyond annoyed with EZ Pass and the NJ Turnpike and Parkway. The Parkway tolls do not register the money placed in it more times than not and I keep getting notices of enforcement actions in the mail to pay tolls that: (1) I already paid and (2) did not register. I have even gone through the toll plaza and paid the attendee. They did not press the "paid" thing and I went through, and still got a ticket. There is no way to personally contact anyone and in spite of the many letters I have written, the only response that I got is that I have failed to pay and I have a certain amount of time to do so. I have no intention on even paying the amount of the tolls when I have already paid them when I went through them. I certainly am not paying $50 on top of that.

After 12 years, EZ Pass decided to list a $350 fee on my account for some made up reason. I always paid my tolls. If they had any claims against me, you think they would have notified me sooner. 12 years is a joke! I will fight this to the end. They will not steal a cent from me. I can't believe they actually thought they can charge me some made up fees.

I have an E-Z Pass account. When I received a violation notice, I spent 10 hours over the course of two days on hold trying to talk to a representative. Several times, they dropped the call and I had to start over. One time, my phone went dead because of the hold time. Now, I fear that due to this company's incompetence that I will have to repeat this process for each time I passed through a toll booth for the last few weeks.

EZ Pass sent me an email telling me - no, threatening me, that they are going to shut off my pass because the CCD is going to expire. I can't update the card on their website because I don't know the EZ Pass account number which is nowhere on the email. They say you can sign in using the transponder ID instead. I try that and it says the password doesn't match. Okay, so I need to get a new password. To retrieve the password, you have to know the account number! They have a phone number. It is disconnected! What is this, a ploy to make you buy a new $35 transponder every time your CCD expires? Typical of everything they do in Rhode Island, screw the consumer 8 ways to Sunday.

As I was driving down the Garden State Parkway last month, I entered a toll booth at the Raritan South Plaza that had a sign for Cash/EZ Pass above. When I got in the booth, there was no cashier. There were cars behind me so I couldn't back out and I just went through. I just received a violation notice from the New Jersey Turnpike Authority to pay a $50 fine plus $1.50 toll. They said even if I protest the violation, I have to send in the check. This is no way for Governor Christie to balance New Jersey's budget.

I was driving on Garden State Parkway. I paid each toll in the Cash lane and handed the money to the toll collector in each instance. I was very careful not to make any mistakes due to past bad experiences with false E-ZPass violations. Although I paid cash to a live human being at each toll booth, my plate was still photographed at one of the booths and I am being accused of not paying! They want the $1.50 toll plus a $50 fine. I am very angry and do not even want to call and argue with them about it due to the rotten treatment I got the last time I called. They are unsympathetic and just want their money. Something needs to be done.

I was driving to North Wildwood, NJ on Saturday, May 26, 2012 and I had 2 of my four children in the car with me. The road was very crowded and when we came to the toll, many people were there waiting. They opened up an EZ Pass lane and made it exact change. I stopped and gave the gentleman my 3 dollars and off I went. I received a letter from the EZ Pass people telling me to pay the toll or I will be fined. I paid the toll, not my fault if they do not have their information correct. Personally, this sounds like a scam and I think this needs to stop. I feel people are being charged for tolls they paid. I feel that something should be done. They told me to dispute the toll and pay 3 dollars. I already paid 3 dollars. They are the ones who are wrong and they need to fix the inaccurate information they have.

A ridiculous fee of $62.00 is ruining my credit wrongly and illegally. I have been an E-ZPass customer since 2006 and it is registered with my car. I have disputed it with Allied Interstate (the collection company), but they still want me to pay $62.00. It is unjust and unfair - how I have an E-ZPass and they refuse to fix this matter. I have an E-ZPass and I was given a toll violation on October 16, 2011. The E-ZPass was in my car and should have been read. They have referred my case to a creditor who is charging me a $62.00 fee. It is unfair and unjust that an agency can charge $62.00 when I have an E-ZPass in my car. They made the mistake and refuse to fix it.

In May, I received a Notice of Enforcement from NJ E-Z Pass stating I had not paid the toll at the Essex toll plaza and I was charged the $1.50 toll plus $50.00 fee. I looked up my account and saw that on the day stated I was not charged at the Essex plaza, but was charged for the other tolls along the Parkway as I travelled from Montclair, NJ to Eatontown. I had charges for the Union, Woodbridge and Asbury tolls. I thought it was strange that the only toll not recorded was Essex. I usually pay attention as I am passing though the toll to make sure I see the "Go Toll Paid" message on the monitor as I pass through. I was trying to contact E-Z Pass customer service but could not get through so I paid the violation and thought that maybe I did go through the toll plaza too quickly.

I got a violation notice from Port Authority EZ Pass, saying I went through a Holland Tunnel toll without paying, although I checked and my NJ EZ Pass acct shows the charge was applied. So, I mailed a copy of the paid charge, along with notice that I'm challenging the charge. But in the meantime, since I'm a news reporter for a main news radio station in NYC, I'm looking to speak with others who've had similar problems (and I see on this message board that's a lot of folks), and maybe an attorney associated with this site about the matter, because this is a story. Thanks.

My brother was taking the southbound NYS Thruway and approached one of the toll plazas. He drove into a cash lane and found no one there to collect the toll. He waited, money in hand; but no one came. To avoid backing up traffic behind him, he then merely drove on. Then, I got a letter in the mail (The car is registered in my name.) requesting a "$25 fee" for evading the toll. I contacted EZ Pass to tell them the situation, and offered to pay the toll amount (but not the $25 fee, since there was no violation since the toll collector was not doing his job). They said to send in the stub at the bottom of the letter with the payment and explain what happened. I did just that, and I got another letter claiming that I have failed to respond to the other two (It was the second notice I had responded to.).

EZ Pass sent me two letters (one charging me; second one saying I'm late) in my mailbox on the same day, May 22nd, 2012. So how can I be late? Secondly, there is hardly no tolls and someone shoved me in EZ Pass, so I threw 50 cents out the window. There is hardly no tolls at the Lacey toll plaza in NJ and nobody was there. This EZ has to make changes especially for people who hardly use it. I'm a widow on SSI. I'm thinking about getting a lawyer on these people. These people almost caused me an accident one time in rush hour where I almost hit a cement divider up North Jersey!

Going over my bank statements for recurring charges, I noticed that EZ Pass has charged my account $25.00 three times a month. It is set up that if it goes below $10.00, it replenishes at $25.00. Last month, I happened to go over the GW Bridge three times, and that bridge is $9.50 to $7.50, depending on peak or off-peak hours.

As I'm sure, most of the consumers that use EZ Pass are probably not aware of this little known fact: While EZ Pass extends these alleged discounts, what they have failed to inform the customers is that yes, they may be taking some very minor money off the tolls (very minor considering how much they are already robbing from the public), what they omitted to tell everyone is that it does not include state to state. If you have a NY tag, no discounts in NJ, and vice versa! One would think that they would have the common decency to be honest about every detail, especially when dealing with someone else's money. But then again, these tolls have gone up constantly, and we see no improvements, but a lot of fat overpaid politicians, and a bunch of blow hard, shady CEO's stuffing their pockets. When is enough enough? Greedy **!

I shared my EZ Pass account with a friend of mine, with the fee being deducted from my checking/debit account, until recently, when she opened her own account at my request because her toll use was becoming too expensive for me. She took the old tag off her windshield and tossed it into her briefcase figuring she'd give it back to me at some point, and placed her new tag, from her new account onto her windshield. Apparently, EZ Pass is able to read tags that are hidden in the car, because they continued to charge my account (unknown to me until $55 was surprisingly debited from my checking account), while also billing her for the exact same tolls.

There is no way to get a copy of our current E-ZPass account history for reimbursement purposes. The screen does not recognize legitimate numbers, passwords and security codes. It is so frustrating. The phone numbers do not answer either. This is very poor service.

Okay, so I had a violation because I have been a user of EZ Pass since 2001 - always having automatic withdrawals from my account. At some point, they stopped that (not sure why) but I was never notified. I used my pass when I had no money in the account. I received the violation for a total of $1.90 plus $50 service fee. I paid it. That was January 2012. In the meantime, I moved to 3 different addresses, was ill and in the hospital, out of work on disability. I was told by EZ Pass that they sent letters, then someone else said "no, it was emailed indicating I was to set up a new payment plan right away" even though I was not using the EZ Pass. I missed any communications from them.

EZ Pass is saying I didn't pay the toll for one toll out of several that I drive through daily. Now, it is in collections and I can't get anyone on the phone. We have sent our account information several times to EZ Pass and filled out all the forms to no avail. They want me to pay $51.00 for a $1.00 toll that I went through while my account was in good standing, in which it has always been. This has been going on since 2011.

Several times now, we have properly used an EZ Pass but for no fault of ours, the EZ Pass didn't work. Pass either sends a violation notice with a $50 penalty and threat of $500 penalty if not resolved within 15 days because the EZ Pass didn't go off for a $.90 (90 cents) charge. On another occasion, our EZ Pass was confiscated after they tried to bill us using the wrong expiration date on the credit card. It has taken many hours to straighten this out. They have too much power and not enough customer service.

Fictional charge: I was charged $42 for a at a parking garage when I paid in cash. I was told to get my receipt, and I dispute it but it was a month later.

I never really wanted EZ Pass until they made it inconvenient and slow to pay with cash. So I broke down and ordered it. That said, I've been a customer for years. I pay $515.00 per week in child support, and I do pay so. Sometimes I fall behind with things like EZ Pass now and then but always catch it up. I pay the tolls, and the fines normally get waived. And I normally add $100.00 on the account.

On 1/29/12 at around 1:05AM or so, I got on the NJT through the 15E entrance. I got the ticket from the machine. When I got to the toll plaza to pay the toll, it looked like the cash booths were unmanned. As I was getting closer to the booths, I didn't have options but to proceed slowly through the toll. I contacted via email the NJ EZ Pass dept. I explained the situation and I was told that I would be getting a letter in 2 weeks from EZ Pass and if I disputed the charges, most likely I wouldn't be charged a penalty fee as a courtesy for being a first time offender. When I got the letter almost a month after, I disputed the $50.00 administrative charge and sent a check for the toll charge only for $4.75. On 3/9/12, I received a letter saying that I will have to pay the full $50.00 charge plus the $4.75 toll charge. My dispute does not qualify for the cancellation of the administrative fees. However, while checking my bank account, it looks like NJ EZ Pass has already cashed my check for $4.75. How often have people encountered this situation of unmanned toll booths?

When traveling from Pennsylvania to Baltimore, I used $95. My children were both with me, and each time, I paid the toll as I went through the booth. My children can testify that I always stopped at the tool booth to pay because I had to borrow money from my daughter to pay the toll. She had to get it out of her purse.

On 11/24/2011, I went through the NJ Garden State Parkway once and the NJ Turnpike twice. The toll booth didn't register one of the NJ Turnpike passes. On 02/27/2012, I received a collection notice for $51.90. This wasn't even a violation notice. They actually sent me to collections, with threats of judgements, etc. When I called EZ Pass, their excuse was, "Well, sometimes the transponder doesn't register. Your violations were returned to us. You are in collections. There is nothing we can do." I have no problem receiving any of my mail. I find it strange that I didn't receive any violations or notices from 11/24/2011 to 02/27/2012, but I did receive a collections notice with no problem.

On 01/11/2012 I was traveling south on the GSP in Raritan and proceeded to the cash only lane. The only money I had on me was a $50 bill. When I attempted to pay I was informed by the collector that she did not have change for a $50 and refused payment. She then handed me a pay envelope and flashed the payment sign as paid. I recently received a toll violation notice in which EZ Pass wants the $1.50 toll and a $50 administrative fee. I feel that this fee is extreme and causes undo hardship on my part as I make $9.50 an hour and a full 1/3 of my weekly pay goes towards gas and tolls. I am willing to pay the toll but not the fee but I feel I have no recourse.

I work nights. There are no toll booth workers working. It’s E-ZPass’ exact change or nothing. They used to have sign that says, “Use envelopes and send in money if you didn’t have correct change.” I received 10 violations in one week for this at $50 a pop. I filled out the dispute form and they did not accept my excuse. This is complete robbery! Not having correct change is not an excuse now. They should put a sign up that says, “If you don’t have exact change, stay off our road or pay the fines.” I need help with this!

E-Z Pass sent me a fine for not paying a toll. I sent them a check for the toll, and explained the reason. This is the letter I sent to E-Z Pass, stapled to the violation notice:

I looked at my statement and saw a charge of $17.00 charged on my EZ Pass. I called and questioned the amount and was told that in order for them to investigate, they need to know what two exits I entered and exited on.

Why does EZ-Pass make believe that they don't receive your completed dispute form to their fake toll violations? You send it to them in the mail, they send out another notice, you send it again, they still say you didn't send it in.

I have been in business for 34 years. We review our calls daily to ensure a high quality experience for our customers. The includes the ability to speak English clearly enough for a mutual understanding of the subject. It also includes cheerfulness and staying upbeat. We actually trained by smiling when we talk on the phone.

I was charged $90.25 on 1/9/12 and $60.00 on 8/19/11 by NJ EZ Pass. The customer service said I did use my discount plan meaning I did not go over any Staten Island bridges so I was charged. I'm an electrician working at night in different schools in NYC. I got billed for about $400.00 in tolls a month. Last month, I was billed $800.00. Great, the prices went up. I scrolled my account and saw the extra charges. How many complaints have to be filed before anybody cares? I guess EZ Pass is protected by someone high up on the food chain, no one cares about the crumbs.

First, I started getting overcharged by EZ Pass from $50 to $149. The customer service rep says, "Oh, didn't you read your contract?" I said, "Do you read your contracts?" Anyways, I wasted an hour on the phone with a lot of aggravation and got them to refund me $30. After two weeks, I don't see the money in my account so I called back. Very rudely, I was told it has been refunded. I checked back with the bank and it was not. So I called back and after hours of going back and forth and giving me wrong numbers for banks that do not exist, I got someone polite and helpful and was told to call back by Wednesday, the 8th of Feb. Let's see. Then I go on my EZ Pass account and see that they have charged me $10 for some tag fee and $36 for account service charge. The statement does not make any sense.

I got on this site before signing up for EZ Pass, figuring I would check things out before just logging in. After reading the experiences set forth here, I have decided that not only will I not be getting an EZ Pass, but it is about time for a lot of people to view this for what it really is - a systematic corporate shakedown of private citizens . I bet if a widespread protest against these abusive policies and practices began, it might get much more attention than mere complaints to faceless functionaries. What would happen, for example, if every single person using the toll road decided against using the EZ Pass lanes and instead, insisted on getting a written receipt for each and every time they went through a toll booth, because they did not want to be the recipient of a false claim by EZ Pass ? What if each and every EZ Pass lane was used, one car at a time, with the driver taking a cell phone picture of their car lawfully using the EZ Pass lane ? I would bet that in less than a week of massive traffic jams on the toll roads, EZ Pass administrators might reconsider their policies and procedures. By the way, I also posted this site on FaceBook, and you should too, or whatever other social network you might use. Get it viral. Get it noticed. Get some action.

On Sunday, January 15th, 2012, at approximately 6:30 AM, The toll booth (cash lane), at the mouth of the George Washington Bridge NYC bound was unmanned. There is no possible turn around and there were no signs indicating a detour to another open cash lane entrance. The instructions are to pass through and a bill for the toll will be sent.

So I started using EZ pass January 10, 2010. Until that time, my sister was handling everything. I looked at the credit card statement which is on file that the total I've been charged is $780 for the past two years. This is totally outrageous since the furthest I go is to Newark airport which is $2.65 one way and $4.30. The total they've charged me is $780 for the past two years which is absolutely ridiculous which means that they're saying that I have been to the airport 181 times in the past two years. Most I've been there is maybe 10 times, one way. So 20 times return which amounts to $86 a years and approximately $200 for the past two years. I am demanding to see all the charges. Definitely not worth keeping EZ pass. They are a bunch of crooks and run massive scams.

With the bridge tolls going up, it seems that EZ Pass is really desperate for money, so they dream up excuses to charge you money with blunders in their faulty EZ Pass system. First of all, if you are not using EZ Pass right now, cancel your account, because if you don't, they charge you $1 every single month for not using it! I cancelled a credit card and did not think anything of it that EZ Pass would continue to charge me $1 every month for not using it, so even when you do not use EZ Pass, they still try to make money from you.

I always pay cash for my travel and do not have an E-ZPass. When I went to the lane marked above as a cash lane (which also accepts E-ZPass) on the morning of November 11, 20 11, the booth was unmanned and the sign that normally indicated amount paid said, “Proceed, no toll.” After waiting for a very extended time I proceeded per the sign. I have now been twice rejected for my appeals and have no way to prove the above. I have been hit with the $50 admin fee. I don't see any reasonable way to prove that the operator of the signage mismarked it, or abandoned, or correctly marked it as a proceed anyway lane.

I got my statement they had been charging my husband $6.50 a day to cross the Delaware water gap . I called and spoke to Katrina, who advised I had to send to the manager on 11/8/11. Nothing came and I called again on 12/5/11 and spoke to David, who said Katrina had others with same problems as well and still working it. I called on 1/11/12 and spoke to Tabitha who said Kelly is off today. I can email her to pull information from the commission.

NY EZ Pass is unethical in the way they handle their violations/penalty system. They fail to take responsibility for their own company errors. And they practice unethical and aggressive tactics in profiting from penalty fees that are not always legitimately charged to their consumers. NY EZ Pass placed a suspension on my account without prior notice, resulting in a "call service center" message display on the LCD screen when I passed the toll for several consecutive days. I called NY EZ Pass customer service on multiple occasions to inquire about the messages. I was assured each time that my account was in good standing and that I could keep using my account.

I have been paying the Tolls by Cash Lane, instead of using My EZ-Pass unnecessarily. Yet I received 5 toll violations stating I'm still registering and am continuously running the toll plaza. Who would purposely run tolls twice a day knowing you're on a camera! After disputing these charges with at least three different people, they were not able to waive the administrative fees due to the fact that all of the sudden my payment got lost in the mail (even though I have the proof of my payment) after I have informed them several times.

Because my travel was consistently up for 90 days EZ Pass raised my replenishment fee from $35 to $110 without any warning. They asked me to refer to their terms and conditions. To show they have granted themselves this right to do this. Drivers should not be responsible for paying more upfront as their travel fluctuates. EZ Pass is trying to avoid multiple service fees for credit card transactions by passing the weight on to customers via higher transactions.

The EZ Pass department is a ripoff. I didn't know that others were having the same problems as I am having with them. They put a hold on my account the day before Christmas. I had access to no money for the holiday which left me with issues. I went down to the office in Staten Island. I was told five accounts were opened by me. I am only one person; why would I need five accounts?

I travel the same length of the turnpike everyday for work. I use the ticket lane because I do not have E-ZPass. I get off at Exit 15X and I go through a lane where I pay a toll collector. I received four violations that say that I did not pay the toll on four separate mornings. I called and disputed this with E-ZPass and they said that there are no toll collectors on the road that I travel and that I ran the E-ZPass lane. I am in the process of disputing with the turnpike authority in regards getting this resolved.

I received a violation from EZ Pass that stated I ran a toll at the Secaucus Exit (15X). I travel the turnpike everyday and always pay cash. I get a ticket when I get on and pay cash and hand the ticket to the toll collector when I get off. I think I would remember getting off the turnpike and not paying someone.

I went through a toll booth around 11:30 on a weeknight. There was a sign posted that the booth was out of service and I would be sent a bill in the mail for the toll. When I received the bill for a $2 toll, there was a $3 service charge added to it. I sent in a $2 check for the toll and disputed the claim. I was told that the booth is an electronic payment lane and that I still have to pay the $3. I don't recall seeing an electronic payment option, but I have to wonder why there was a sign saying I would receive a bill in the mail, if that option was available. I'm being penalized 150% for following the instructions on the sign. This seems like a ploy for EZ Pass to collect more money. Also, if they aren't going to man the booth or provide a payment option, I question whether I even should've had to pay the toll at all. Isn't it their responsibility to run the booths?

Donna from Drexel Hill, you must be really naive. When the sham of a corporation EZ Pass imposes a 53% hike in cash tolls which are not affected by EZ Pass users, then you need to blame them not the poor citizens who have to be subject to such fascist conditions. I can never get an EZ Pass again even though there are tolls which are EZ Pass only. This is travel discrimination and a communistic approach by EZ Pass NJ.

Hey, Donna from Drexel Hill, PA, I read your post. You were wondering why there wasn't a "cashier" (aka toll collector) there to help you. The toll collector, or cashier as you put it, probably lost his job, due to people like you getting EZ Pass. You get what what you deserve.

I updated my credit card information last year and when my balance ran low, they never debited my card nor contacted me to tell me it was low. Now, they are charging me for running two tolls and two $50 violations.

I have 2 EZ Passes in my household. One on my car, and one on my wife's car. For the last 4 years, EZ Pass had my wife's car under PASI 'Commuter Plan' which was supposed to reduce our overall costs for going over Staten Island's four bridges. What they failed to mention is that if you do not cross a bridge 20 times every 35 days, there is an automatic $120 charge. My wife's car usually crosses a bridge only 4 to 5 times every 35 days on average.

I was sent a notice of toll violation for a car that I sold three weeks before the date of violation. The Port Authority insists the license plate is still registered to me. Not. The fine is $12 PLUS a $50 fee. They have made me liable even after I've signed, under penalty of perjury, a statement of non-ownership. I am now having to spend at least two hours of uncompensated time to get them off my back.

I am not an E-ZPass customer. I am being charged a $25.00 Administration Fee for an unpaid toll, which I have since remitted. The toll was not paid because the booth was unmanned (NJ Trnpk Exit 4). It is the second time that this has occurred this year. E-ZPass says that they only issue one "courtesy dismissal" within a 12 month period. When I called to dispute it, I was told that is was simply agency policy. Am I going to have to continue to pay fees for conditions over which I have no control over?

After coming home from a trip across the country, I received a notice of toll violation, which obviously I did pay. Otherwise, I wouldn't be writing this. I have a complete financial record of the trip, all expenses - gas, tolls, and hotels. There would be no reason for me to not want to pay the toll. All of my expenses were reimbursed. EZ Pay is a for profit business. How can they have so much power, as to take away our rights to defend ourselves? They should not be omnipotent!

I got violations in 2009. $25.00 for my credit card did not go through due to I got a new card and it has different expiration date. I paid by money order in 2009. Still, it's sitting in my account (due balance of $25.00). I tried calling the customer service and I am not able to talk to a person who can help. I need help.

I logged into my account yesterday to update my credit card for my EZPass and for the first time, I noticed that the license plate they had for my car was wrong and was also clearly fake, as it was something like 12345B. It's not the exact number but it was something very close.

EZ Pass charged my account a one-time fee of $135.00, without my permission. Secondly, we had a transmitter fail during my husband's trips through the tri-state. PA and DE, so easy to deal with. The issue was cleared up in one day. New Jersey: I spent over $150.00 in postage, calls and excessive charges to my account and they still have not resolved. They had the nerve to send me to collections, of which they received a certified letter from me stating they cashed my check. There is fraud in NJ and people want Chris Christie to run for President. May God help us all. Their state is the most ineffective state in this area.

On I-90 in Boston, there is a tollgate avoidance u-turn off-ramp that veers very close to the actual tollgate. It's so close that if you have a toll-pass transceiver, a toll is registered! This means that if you have credits, you'll get charged, and if you don't, you'll get a ticket! I've already contacted the mass pike office, and they rescinded the ticket, so that's a good thing. However, they need to get it fixed. I'm hoping that others that were hurt by this scam will find this helpful. The u-turn in question is the hairpin off-ramp just South of the gate.

I prepaid my E-ZPass as it would automatically charge my account when I traveled. The keypunch operator placed $25 in my account when I had given them $35. I went to NYC and the toll collector at George Washington Bridge confiscated the E-ZPass before I could go through.

I've been a NYS E-Z Pass customer since it's inception. In April 2011, my American Express card was lost. I called American Express to cancel the old card and issue a new one. The replenishment of my E-Z Pass accounts were tied to the old American Express account that was canceled.

I was issued a summons for an unpaid ezpass toll in Delaware. This would be impossible as I have ezpass in my car and there is direct withdrawal for my account. I sent in an appeal and they sent it back with "not enough information sent" (they need a statement showing good standing). The appeal had to be back a week later or they would fine me again.

Two alleged toll violations resulted in months and hours of headache, despite 3 witnesses seeing "ok paid" confirmations going through these tolls. NJ EZ Pass now says that there is a flaw in the system. They said that "ok paid" does not mean exactly that. It lets car pass through in order to avoid holding up traffic. We have had NY EZ Pass for the past several years. We were confused after receiving notices saying that there were toll violations. We called EZ Pass. They told us our account was current. We considered the notices were in error, yet we continued to get notices. We called NJ and NY. Neither one of them could figure out what was going on. It was only in July 2011 that we realized that NY and NJ were separate companies that do not communicate with each other.

On my most recent EZ Pass monthly statement dated 05/08/11/-07/07/11 (account number **), I noticed two excessive charges. One is in the amount of $24.00 (transaction date 06/04/11 at 19.39 hours) and the second is on 07/04/11 in the amount of $25.00 at 21.16 hours. Both charges were from the Delaware Memorial Bridge toll plaza. My EZ Pass plan is basic/class 02. These charges were for a class 6 and a class 5 vehicle.

I was sent a violations notice, claiming that I ran through a cash/E-ZPass lane without paying my 50cents. I had paid. The machine was broken. The car in front of me had this happen. It happened to my car. It happened to the car behind me (people we were travelling with, so that makes 4 eye-witnesses total). So, anyone should have realized that the machine was broken when they saw all the extra unaccounted for coins combined with the huge run of "unpaid" cars. Still, they are trying to make a bundle by fining us all $25 plus 50 cents.

I am an E-ZPass customer. I received violations in the mail. I filled them out and returned them. I received 2nd notices in the mail so I filled those out and returned them. I was then sent to collections for unpaid tolls.

I have been an EZ Pass customer for 10 years. The only time I had a problem with them is in Richmond VA. My EZ Pass is attached to my credit card. So when the balance is low, the funds will be automatically deducted. In March 2011, I received a letter saying I had toll violations, and the account was going to collections for charges dating back until 2010. On my initial call, I spoke with a representative at EZ Pass who ended up hanging up on me. I called back and spoke with a "manager", who allegedly removed all the extra fees and charged my account what was owed. Now, I received a letter from an attorney saying I am going to court if I don’t pay the $16 violations, the $35 charged/violation and their $100 admin fee! Again, we called EZ Pass and I am told they are showing that I don’t owe any money. The next day, I got a call from EZ Pass saying that I didn’t pay EZ Pass what I owe for using the Pocahontas 895 toll road. I called EZ Pass back again. They said I have to call the 895 toll road and get this resolved, even though this is an EZ Pass toll road. My question is, if this is automatically deducted, what is going on? Of course, they couldn’t tell me why the money wasn’t deducted, but they sent me letters. And now, I have to call the attorney’s office.

Bear in mind on the range of this vehicle, I live in lower Delaware with a stone's throw to the Maryland Line.

I just received a summons to appear to court for violation to pay 10 EZ pass toll. Would I go to jail if Fail to go to court and if I don't pay. I went 2 months ago to pay the fees but they said that I Have to pay 1000 dollars because of the administration fees $25 for each one of them and + Some other fees.

I am being charged "Toll Evasion Fees" of $25 each. I have an EZ Pass account and EZ Pass tags. I am told by EZ pass that I have older tags and will need to replace them but they will not remove the $25 "Toll Evasion Fees" and have even sent the disputed "Fees" to a collection agency (NCO). Completely non-responsive.

I travel the ICC to/from work everyday. I didn't realize my credit card linked to my EZPass had expired because there are no warning lights on the ICC nor did I receive anything in the mail. I then received a bill in the mail plus a $3 fee each of the 16 violations I had before I caught the expiration. I appealed the $3/violation fee online because I felt I'd hadn't been told about the expiration.

I signed up for EZ Pass because I have to commute from New Jersey to Long Island, New York, everyday. It's faster and pretty simple, right? -- until you have an account for a few months and your "$25" charge turns in to a $395 charge each month. I buy coffee at the same place everyday but if the guy charged me $50 for the month in the beginning of the month, he would be in jail for theft and credit card fraud. So why can EZ Pass get away with this? It's granted that I do use a lot in tolls, about $20 a day, but my bank account has limited money deposited in it to cover my costs. There are days, even weeks, that I do not commute but this toll booth, Nazi's, has already depleted my account with no recourse of recovering the money they stole.

I cannot get a return e-mail with a new password to access my account called EZ Pass six (6) times. I was told that a password would be sent to my e-mail. I never received anything at all. I've gone on the EZ Pass website and requested one to be sent to me eight (8) times, and I still have not received anything.

I have had an EZ pass account now for about 3 years. I requested to close my account about 6 months ago because I realized that EZ pass was steadily taking money out of my account even though I haven't used my transponder in almost a year. Then about a month ago, I got a letter from EZ pass saying that I accrued $219 in unpaid tolls and $2700 in fees. How is this possible. I have an EZ Pass account that I had automatic payments made to but when they continued to charge me every month, the $25 replenishment was not enough.

Since the Henry Hudson Bridge has done away with the toll gate, somehow it is not indicating a low balance on EZ Pass, a method most consumers use to alert them to replenish their account. I have received $160 violation for a $20 overage which was quickly corrected.

I don't have and don't want EZ Pass nor do my 4 teenage and young adult children. Having dropped a quarter on a .75 cent toll, I beeped and proceeded and several days later, got a $25.75 violation. I paid the .75 cents and filled out the back where it clearly states not having the proper change is not a reason to have the administrative fee waived. I refuse to pay it and am now up to a potential %500 fine. My town just got an EZ Pass only, not manned exit costing $3. I accidentally got off it. I got a violation several days later for $28. I paid the toll which I owed and am now on another $500 penalty for not paying the $25.00 administrative fee. I have contacted the Press, my Senator and assemblyman.

Up until May 2010, I was charged $1.50 for towing a travel trailer behind a pickup truck. This combination E-Z Pass detected correctly as a class 12 vehicle at the gated E-Z Pass-only lanes. At the end of May, the Delaware River Joint Toll Bridge Commission installed two high speed E-Z Pass lanes at the I-78 toll plaza, of which I have used since. Upon receiving my next statement, I see that now the same truck and trailer is now detected as a 4 axle truck, class 4 vehicle and I have been charged $13.00 for each of the recent 5 crossings. I called E Z Pass at 1-888-288-6865 about the problem and they refused to correct the error. I also called the DRJTBC to see if they would correct their detection system at the I-78 bridge. They refused. I asked the guy, Dave, if I went back to using the gated lanes, would my toll go back to $1.50? He said probably. This is just nuts. I've been overcharged $57.50 and nobody at either agency is willing to correct it.

My wife, Colleen received a violation notice in the mail (T201010102633) for a toll violation in Toms River on 10/4/10 at 20:12:30. We were not the violators. It was a bad picture; they identified the incorrect license plate number. I sent them an enlarged and lightened picture of the vehicle taken from their web site. The plate was SC 607W belonging to a late model Pontiac, not SE 607W. Our 1986 Toyota was given to charity several years ago, and the plates are in my garage. We do not own a Pontiac. I informed them of their error, but they stated I did not provide enough explanation or documentation to dismiss the violation. The picture of the vehicle is no longer on their web site. How can I get this incorrect violation dismissed?

I got my EZ Pass statement yesterday. Most of the time I don't bother to log in to check it, but this time I did. I only used it twice this past month: once going to a wedding and then returning 11 hours later. Then I noticed a 3rd charge. The time was 00:00 (strange, an even time). I guess this means 12:00 midnight and it was on a Saturday night when I know exactly where I was and I wasn't at the Hooksett, NH toll plaza. I was in Haverhill, MA at that exact moment. So I called and they said that they'd launch an investigation. I just happen to catch this 'error'. I wonder if this is just the tip of the iceberg.

I closed an EZ Pass NY Account 18 months ago and have been trying to get a $100 refund since then. I opened an account with EZ Pass NY and closed it over a year and a half ago. They were supposed to mail me a check for the remaining balance. It has been 18 months and still no refund. I have sent letters as they requested, and called. I have documented the dates, names, employee IDs and misinformation I received. What can I do? Do you know if there is anyone at all who can help me?

I read your article about the man in Maryland having trouble with getting a refund from EZ Pass. I have a similar 18 situation with regard to a $100 refund. I opened an account with EZ Pass NY. I closed it over a year and a half ago. They were supposed to mail me a check for the remaining balance. It has been 18 months and still no refund. I have sent letters (as they requested) and called. I have documented the dates, names, employee IDs and misinformation I received. What can I do? Do you know if there is anyone at all who can help me?