E-ZPass Group Reviews

I have an EZ pass on my windshield but I received notifications of violations. I have never evaded a toll. If it registers at tolls before and after, that says I am paying my way. I am not sure if this is just NJ's way of generating additional revenue. But it is very unfair that I now have to pay $53 when I did nothing wrong. It is nothing short of thievery. I am now nervous of driving on the parkway and turnpike as I am fearful that I will get additional violation notices.

I have received violations for not paying a dollar toll, which is untrue. Then on top of the violation, there’s an add-on $25.00 administrative fee. I have written them on the website and sent letters. I have not received a response. Every time I drive to New Jersey, I make sure I have enough change and singles to pay all of the tolls. These particular $1.00 tolls do not have toll clerks or give receipts. You throw your change into the bucket and the light will say paid in green letters. I have been reading many complaints by other motorists regarding this type of issue. They are raging mad about this racket that New Jersey is imposing on motorist.

Suddenly, I am getting billed by a collection agency in Ohio for toll violations that happened in 2008! In fact, the collection agency even says that I did pay the toll but they want to charge me for administrative fees. But EZ never even told me about these admin fees or that they were going to a collection agency. This is all done behind my back and is bogus. It is a sleazy deal that EZ Pass made with a collection agency and makes it difficult for the consumer to fight because EZ Pass will say they are out of the loop.

When exiting a highway in New Jersey, we found out there were only two gates: one for EZ-Pass users, the other one "Exact Change Only." There was no human attendant and nowhere to get enough coins to satisfy the machine. After waiting a while for somebody else to drive by, we were able to satisfy the machine and drove on. The machine is not equipped to give receipts.

I paid a violation for $3.00, with a check for $100.00. In error, I did not put my account number on the check, and I should not have sent the check to pay my account with the violation. I just found out by talking with Maria. I was told the violation was paid along with the administrative fee. I should not have paid the admin fee. Also, if I was told that if I wanted to have my account adjusted and have the $97.00 balance applied to my account, I would have to send them a copy of the canceled check front and back. They have had my money for 2 weeks now, and they will not apply the money until I send the canceled check. I do not see how this could be legal.

I have been an EZPass account holder for 13 years. Three years ago, I disputed 46 toll violations due to an expired credit card by filling out the back of each violation form with my current transponder # and even called to make sure it was corrected. The CSR indicated that it would take awhile for the system to update. When I called back to follow up, I was told that the violations had already been sent to Alliance One for collections. Evidently, NJ EZPass' system is not programmed to scan plate numbers against their account data base prior to sending out violations with $25 fees attached.

The Garden State Parkway PVK plaza looks more like an exit than a toll. I have gotten camera violations twice. The first time the only cash booth wasn't working. The second time I almost had an accident because it looked like I was exiting in the wrong place.

I practices the EZ Pass to calculate your monthly toll amount and decide when and how much you should have in your account is unfair. This includes the minimum amount of money in your account, as well as when it should be replenished. In my circumstance there is always 200 dollars of my money they are holding. I use a maximum of 20 dollars a day in tolls. Why should it be be up to them to replenished at 200 dollars?

Driving from Ohio to New Jersey and not being familiar with the roadway, I approached a toll station and I was in the wrong lane for cash. All vehicles were approaching at speeds exceeding 50 MPH, and I had to cross several lanes of traffic at the risk of getting into an accident to get into what I believed to be the correct lane to pay my $1.00 toll in cash. The sign above the toll booth said "E-Z Pass/Cash". When I got to the toll booth, the toll taker said very sarcastically, "nice move" referring to my crossing several lanes of fast moving traffic and then took my $1.00. I got the green light to proceed.

I became totally and permanently disabled in September 2008. I just won my appeal for SSD in June and am trying to settle all my delinquent bills. E-Z Pass is one of those bills, but I don't feel it's fair to penalize me for life because I was unable to pay due to the financial constraints of my disability. I would like to get my E-Z Pass back. I am able to keep up with it now and my family is spread over NJ and Buffalo, NY. Please make an exception. I can produce proof of my claim.

The E-Z Pass says I owe them administrative fees plus 40 cents due to my not paying for the toll, which was 75 cents. I told them in the dispute form that the machine wasn't working correctly and that this happens often and that I had thrown in $1.50 and it still didn't work. They didn't believe me. Now this is going to cost me "administrative fees" for what? I am disgusted with all that I've read on the complaints line for E-Z Pass all over New Jersey and New York.

I have written to EZ pass four times over the last 8 months. I used to use it for commuting to and from work in NJ but once I became a stay at home mom, I removed the commuter plan as well as the higher threshold and replenishment amount. Three times they did as asked and lowered the amounts to $10 threshold and $25 replenishment (not sure why they kept going up to begin with).

The engineers of the New Jersey EZ Pass system should get out of bed and watch the traffic patterns for EZ Pass. My husband and I were nearly killed by a truck last night when coming onto the Garden State Parkway from the New Jersey Turnpike, had the cash receipt 8 lanes over. You've got to be kidding! I thought about getting an EZ Pass but after viewing the complaints from this very unfriendly user customer services, the upper management obviously not caring about the commuters or leisure travelers who use the system, and the death traps that are all over, I think I will fly the 500 miles next time. You bosses need to wake up, really take these complaints seriously and do something. Time to sit the round table, go through all the complaints and send the people who are in the room making the decisions actually go see for themselves what is happening. You can't fix it, if you don't think it's broken. Your employees obviously don't care. If you don't, why should they? I'm done venting but it will be a cold day when I travel this system again.

I was in NY and NJ last May and received five violation notices (Atlantic City Expressway, Garden State Parkway and New Jersey Turnpike) wherein I am asked to pay administrative fees and tolls they claim I did not pay. I went through all tolls and paid cash, waited for the green light before driving on. The bad thing about it is that you don't get receipts for paying cash. How can you dispute these violations when you don't have any proof to show?

I have the license plate sitting in my file cabinet. It was taken off my commercial truck that I sold a year ago. The plate is paid for, which is mine to use if I decide to buy another truck. Right now, it has no renewal of registration for a vehicle. All of this information that E-ZPass claims is false. Where is the burden of proof from them?

I have received 2 EZ Pass violation notices in the last two years; both of them incorrect. I don't use the PA Turnpike, and the notices I received showed pictures of cars that don't belong to me. It was relatively easy to correct the mistakes with phone calls to the PA Turnpike Commission.

NY E-ZPass charged me with a violation going through Tappan Zee Bridge toll booth. I responded with my RI account information, but they said they could not charge this account. I had no problems with getting E-ZPass records updated in Maryland, Delaware, and Pennsylvania on my trip to FL. It appears to me that NY is not updating their records with input from other states as a method to raise more money via fines. Does anyone know of a class action suit against NY for their standard operating procedure? It appears I will not be able to use my RI E-ZPass in NY state. If I do, I will be liable for more fines.

I received a violation by mail. While I was on the Parkway on the date and time indicated, I did pay a cash toll. The vehicle in front of me sat for a few moments before I could pull up to the toll basket to put my coins in. I carefully put in 4 quarters making sure each one went in before depositing the next. After all 4 quarters (a $1 toll) were deposited and accepted, I did not get a green light to go. I waited as the sign instructed and then honked since it never turned green and I had paid my toll.

I've been feeling like I've been ripped off ever since using its service. But lately, I decided to watch them closely. Their latest excuse for stealing money from me is that someone on my computer set up a one-time refill, so when they went to refill my card, it was no longer set up. So now I have to pay a $10 fine. You know, if they could find my grandson farther and get some support for me raising him, I could afford being ripped off. But even when we tried to get him, knowing his address and all the state was too busy. I can why. I'm disabled and EZ Pass was great. So when my knees ached, I kept rolling. Now I have to give it up. I'm going broke, even though I only put 3Gs a year on my mileage.

I have had an account with E-Z Pass NY for the past 2 years. In the last 6 months, I've noticed the quality of customer service severely decline and I am frustrated because I have to use E-Z Pass every day for my work commute into the city. Basically what has happened is that every time I call E-Z Pass with a question or concern something else shows up on my account that's wrong.

Awoke to a Chase checking account alert on my cell that 310.00 was taken from my account by EZ Pass. When I called EZ PASS, they said they doubled the replenish amount of $160. I informed them I still had the same weekly usage for 3 months when they told me they evaluate accounts every 90 days. They had just taken $160 from my account on March 24 and then took the $310 over night, even though $47 was still available for my use. The prior low balance level was at 40 and they decided to practically wipe out my checking account for no good reason. I think this is pretty much an illegal act. Chase Bank cannot even stop the transaction either. EZ Pass is a criminal enterprise. checking account left nearly empty with only $86 for food and other expenses.

I have been a NY EZ Pass customer for over a decade without incident. Recently, I made multiple trips to a client in northern NJ and was surprised to receive a violation from NJ EZ Pass. It alleged that I violated a $0.50 toll and demanded a $25.00 administrative fee. I was absolutely furious to find that NY EZ Pass statement showed that the toll had been properly paid. I promptly filled out a dispute form, pulled my NY EZPass statement, and sent it all with a cover letter explaining the error.

I received a notice of violation from E-Z Pass today. Apparently, someone skipped out on a toll and somehow, they came up with my license plate number. However, the plate belongs to my truck which has been in the garage for the last three months. The violation occurred during that time. I called the number and explained this, and the person I spoke to said that she reviewed the photo and it is definitely a car in the photo--not a truck. Furthermore, the violation occurred near Buffalo, NY and I live near Albany! I haven't been to Buffalo in years. Okay, mistakes happen, but I still had to sit down, write a letter, and send in the explanation for someone's mistake. There is no phone number for the NYS Thruway Authority to dispute this. We will see how this turns out.

Dealing with EZ Pass has been a nightmare. Twice we have received toll violations that were not even for our vehicle. The first one was easily dismissed, the second one required much more of my time. After I called and spent about 20 minutes on the phone with a woman who finally admitted that the vehicle was not mine, they sent us a "second notice" and claimed they had no record of my phone call.

I have been using my EZ Pass more frequently recently since I have been driving to work. I have received a number of notices stating that I have been speeding through toll booths on the same bridge for the last few months. This is insane since I drive under the speed limit all the time making sure that I am obeying all traffic laws. Now EZ Pass stated that they want to suspend my account due to these speed violations. This is ** and needs to be stopped.

So EZPass first made a mistake of putting my account under $700 deficient. I didn't even realize it until I went through some tolls and it said low balance. I look at my account and they have me charged for running about 25 tolls. What? I've never been late on payment, always fixed the issue. So it took me months to solve this crap and got $700 back in my account with all the toll fees paid for. However, they left the damn administrative fees on there! When it is not even my fault?

I have received several notifications of toll violations while traveling to NJ in early November 2009. They state that I did not pay at 3 separate tolls on two separate days and are charging me the $2.50 in toll fees as well as $50.00 in admin fees. I have sent letters disputing this to no avail. I did not neglect to pay a toll, much less 3 tolls! I don't understand how they accuse me of this as it is not true. I am unable to talk to a person regarding this, and I am very frustrated with the system!

The Garden State Parkway PVK plaza looks more like an exit than a toll. It took quite a bit of research just to identify where the apparent violation took place. Now that I'm familiar with the location, I don't think I'll make the mistake again (then again, I don't use this road often). However, if a class action suit does arise, I'd happily participate. This is $25 administrative fee for a $0.50 toll.

They sent my bill to an incorrect address (correct address wrong state and zip), which ended up sending my account into collections! What a nightmare. Credit score affected. EzPass account closed, so stuck in traffic!

This is in regards to what looks like extortion in the New Jersey EZ Pass system. I see others have noted the same thing over the years. I think it's time to stop this scam. I am a Connecticut resident who recently began traveling to New Jersey via the Garden State Parkway. There looks to be extortion aimed at out of state drivers via the EZ Pass System in New Jersey. Here is the situation: there are toll plazas on the Garden State Parkway (location PVK is one) where it is not clear a toll is due. Motorists are being sent photos of their license plates after traveling to New Jersey in the mail with a bill due, for the 50 cent toll plus a $25 administration fee for a total of $25.50.

I haven't used my EZ Pass since 2006 and had it 2 cars ago. I got a bill the other day saying I was overdrawn on my account despite the fact I haven't used it in nearly 4 years and had the account cancelled!

I lost my credit card that I used to replenish EZ Pass. So when I went through a toll, I received the famous low balance sign. I travel a lot between NY and PA on a daily basis, so I expect to have a high replenishment amount. But what I didn't expect was to be paying $70+ a month for a Staten Island discount I don't ever use. How I realized this? When the EZ Pass funds were low, I replenished to the tune of $146. The next day I got another low balance message. How can that be? I called up and found out through a very difficult supervisor that I've had the PASI for 2 years and they've been taking $70+ every month. I didn't even use the service. Much less realized I had it on. I thought it was for Pennsylvania, not Staten Island.

With a new job in a new state, I now find myself commuting several days a week over the Throgs Neck Bridge and the NYS Thruway, at a cost of $11/day. I have never had an issue with a negative balance on my EZ Pass tag. At some point EZ Pass took it upon themselves to increase my replenishment amount from $25 to $150, without alerting me. No email (which is on file), no letter, nothing. I only found out when I saw overdraft fees on my checking account statement. The card I have on file with them is a debit card, which means this money came directly from my checking/savings account. Taking that money out without my consent or any notification is basically like stealing from me. They also increased my Replenish Threshold to $37.50. I sent off a complaint via email only to receive a response stating a letter would be sent with an explanation. That was 2 months ago. I am still waiting for that letter. I have since removed my debit card from the account and now log on frequently to make certain my balance does not fall below $38. I refuse to add a credit card to the account and let them do as they wish with my money.

I have NJ EZ Pass. I replenish my account as often as needed. If you have a NJ tag and it says you have a low balance when you go through a toll, you would (should) go online to investigate and add funds. You can see those tolls you went through and they will be paid when funds are sufficient. Now let's say you have a low balance and you use a NY toll bridge. You know you have a low balance and you replenish. You would think the NY toll is also taken care of, until you get a notice in the mail with a fee and the toll charge that NY expects you to pay! Turns out if you call NY, they'll explain that NY doesn't have access to your NJ account to capture payment like NJ does.

I inadvertently cancelled a credit card that I was using to charge my E-ZPASS fees this past March or April. The credit card did not have any recent activity as I had not traveled outside of Long Island for several months. I did in fact travel to a NY Yankee game on 5/17/09 and used the Throgs Neck Bridge (2 ways) with $4.15 being charged to my account. This was deducted from my account which brought my account balance to $9.5. Unknown to me, E-ZPASS attempted to replenish the $25.00 from the credit card that I had mistakenly cancelled. According to my June statement, I was charged $40.00 which Manuella explained to me was a $10.00 fee for each E-ZPASS I have under my account because my balance was under $10.00.

I received my EZ Pass bill and noted that I was charged for services that I did not use. I informed the customer service and was informed that they could not do anything about it. On June 6, 2009, they received a check from me for $100. On June 27, 2009, I am charged for times and I never used the EZ Pass. On July 4, 2009, I was charged twice and I never used the EZ Pass. What can I do? Whom can I really turn to?

I traveled via the GW Bridge at around 12:30am on Monday. Since all other lanes were marked E-ZPass, I moved to the extreme right lane. But there was no one to collect cash. I read a board mentioning that you will be charged later, and there was a huge lineup of vehicles behind me, so I had to move on. After around a month, I am being asked to pay an administrative fee of $10 and toll violation of $33. I don’t know why I should be paying the fine, when there were no boards indicating that cash customers are not allowed, the cash counter is closed. There was a huge line up of cars behind me. I am wondering if all are being asked to cough up the $43.

On Saturday afternoon, 2/28, I inadvertently went through an EZ Pass toll on the NJ Turnpike S. - I had just left NYC and was heading home. I realized what I had done and went to a toll where I could pay. I was charged the full amount of $7.70 at my exit, 15W, and received a receipt. EZ Pass sent a toll violation indicating the date of the infraction as Friday, 1/23, at 3:30 pm. There was a violation fee of $25 for the $.90 toll. I am a high school English teacher in NJ.

I've been an EZ Pass account holder for a long time now and I have been very frustrated and unhappy with their services and company. I received a notice of enforcement from EZ Pass, which I didn't have a problem with because sometimes my husband would forget his EZ Pass tag, so I just filled it out and sent in a check. I sent two checks for $200 each, one for the violations and one to be put towards my account balance and they kept getting returned. I was very confused so I asked my daughter to log on to the EZ Pass website and see what the status was on our account. When she put all of our information in, we weren't able to access our account because it stated that our account has been sent to collections. I called EZ Pass and they told me I had to contact Alliance One, which was the collection agency and make a payment with them. I never received a letter nor a phone call from EZ Pass stating that my account was going to be sent to collection.

On the 3-5-09 EZ Pass Statement, I was charged $126.00 for not returning 6 inactive transponders. These transponders were mailed to EZ Pass in March 2006. On 3-11-09, I spoke to Shahia and explained the problem. He said that he will issue a $126.00 credit in 7-10 business days. He gave me a case number. Then on 3-23-09, I spoke to Rosemary to escalate the issuance of the credit. And on 4-3-09, I filed a dispute with American Express (the card I use to replenish EZ Pass).

I have been a regular user of E-ZPass for the past decade and have always paid by credit card through automatic charges to my credit card. My tag was recently taken from me by an MTA police officer for having used it while having a 'negative balance' on my account. Apparently, my bank never received a request for payment from E-ZPass for the previous month's charge. E-ZPass recorded the transaction as 'declined payment', although my bank maintains that my credit card account has always been in good standing. E-ZPass nonetheless removed my card from their system and put me on a 'cash basis'. My balance went negative and the tag stopped working. I called to re-enter my credit card into the system and it seems that they had had the correct number already in their data base.

I was traveling into New York City via the GW Bridge on June 9th at about 1:30 a.m. and there was no attendant to collect payments. I believe there was a sign that said you would be billed. I was billed $8 for the original toll amount and a $25 fee for not paying. This is crazy. It has to be a city sponsored scam because I see by reading on the internet that this has happened and continues to happen today despite the many complaints.

This is the second time I got a bill for toll violation. I pay the tolls sometimes twice. These machines are not kept up, and this time, it even said toll paid. They want to charge me a $25 fee, but it's not my fault. Next time, I will stay where I am and lean on the horn and stop traffic, until they come and fix the machine! I am always distressed by this. And then they send me a bill for $.50 cents toll plus $25 for an administration fee?

Monthly fee is a joke, for what? Me driving through one of their toll booths.

The money I am paying them is not going fully toward my account balance. I paid $50 June 1st and they want another $50 within ten days. I was about to pay because I did fall behind in the past. I suspected even back then but gave them the benefit of the doubt. I got my account and tag and pin numbers right and check my account, but they log me off for being on too long and I could not log back on. But I got within a few days of counting all the tolls and it is nowhere near the amount they charge.

I have an EZ Pass that was obtained in NJ. I usually use it on the Pennsylvania Turnpike.

Letter sent on 12/7/03

A check was sent to EZ-pass, however, they declare that they never recieved it. The check was cashed and I can't get my money refunded. I have spoken to many representatives and all they do is give me the run-a-round. The EZ-Pass of NY says that the NJ Ez-pass cashed it and the other way around. Therefore, I can't solve my problem or get my money back. The EZ-pass of New York had me waiting 5 months in order to tell me that they never cashed the check. It has been 9 months since the check was sent and I haven't been able to get my check refunded. Thank You.