Wyndham Vacation Resorts

Wyndham Vacation Resorts

 1.1/5 (76 reviews)

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Overall Rating1.1 out of 5
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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 22, 2023

My name is Carmen Suarez and I obtained my membership in Puerto Rico as VIP silver. Last month we were interrupted by representatives from Wyndham sales to show us everything new this year. They asked us if we wanted to upgrade to the VIP gold level and we accepted. What they never told us was that this upgrade was going to be very expensive. Today I realized because my husband and I are buying a house, the loan officer told us that we owed a lot and he mentioned two Wyndham ownerships, two charges of $16,000 dollars each. That upgrade now cost $16,000 thousand dollars. They are abusive and lying people. They deceived us and now they don't want to help us. We also do not qualify for the house. I feel abused and cheated by the Wyndam ownership program, someone needs to do something about it and stop these thieves please.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 21, 2023

Stay away! They will tell you how good they are but when you try to use your membership, you get nowhere. And you get incessant calls to upgrade and give them more money. After all the money we paid, we could have had so many wonderful vacations! All they say when you call is "I'm sorry".

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: May 18, 2023

    We booked a room at the Wyndham in Myrtle Beach for 4 days in May (‘23). Check-in was a long process. The first night we saw a roach in the bathroom. The second night we saw a roach scurrying by the bed. YIKES! Also, as I did a cleanliness check of the room, I found footprints on the bathroom floor along with hair (color black). Neither of us have black hair. I wiped up the hair, and the TP was black with dirt. The room did not look like the photo on their website. Beautiful lime green and teal colors. In reality, the curtains were puck green. Pillows on the bed were nice, but not what was shown. False advertising in my opinion. We went to the presentation and were promised a free cruise. Well, we shall see. NO ONE at the presentation (sales people) had any answers for us.

    I do have to say that the bed was comfy, and the white furniture was nice. Oh, and they don’t have maid service, but they charged us $36 and change. In my opinion, the gals didn’t clean the room before we arrived. The check-in was in one location and the resort was about one mile away, through private homes. NO ice machine that we could find, nor buffet breakfast. We were given coupons to other places instead. We had used our daughter's points, but we still had to pay $303, not including the house cleaning fee. Not sure if this is usual or not. We always thought of Wyndham as being a high class hotel. NOT ANYMORE!!!

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    Rated with 1 star
    Verified Reviewer
    Original review: May 16, 2023

    Purchased two vacation packages of 4days/3nights for a RESORT stay, presentation of ownership, in Aug 29, '22. One year to use them. Called yesterday, May 15, '23, to book a stay. Was told ZERO was available ANYWHERE across the whole U.S., until September of '23. And since my "one year" purchases will be up, too bad for you. They offered NO alternatives. Not an extension. Nothing.

    *Note: I was diagnosed with cancer in Feb. '23 (symptoms since Dec of '22) which is why I had not booked...had cancer surgery May 3, a week and a half ago. Again...told them and they could not care less; offered no extension...nothing. Asked for a refund. They claim to be giving me the refunds, but refused to guarantee I would receive anything in writing that I was refunded for these packages. I also was hung up on twice by these rude people. The good news...sounds like we missed a bullet, not buying into their program if this is how they treat their customers. *I contacted my credit card company and filed a fraud claim of having not received service just in case Wyndham tries to screw me out of my money.

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    Rated with 1 star
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    Verified Reviewer
    Original review: May 13, 2023

    I visited the Wyndham Vacation Resort on International Blvd. and was extremely disappointed. The raw sewage smell, people drinking alcohol, the pool, holes in the blackout curtains, too limited handicap parking lot, to people slamming the door, a huge party next door where they steal your chairs from your balcony to front desk, not answering the phones and having to call security to address the loud noise the partying and people not caring about others privacy. Food was mediocre at the Gatorville. Very small refrigerator and freezer section is over frost. The is a coffee maker but no microwave oven. If you have an issue after 11pm front desk doesn’t answer their phone. I had to call 5 times and let it ring for about 20 minutes. Last is when I had housekeeping knock at 9 am to see when you are leaving even though checkout isn’t until 11am. Then 15 minutes later housekeeping came back and knock again when I was leaving. Completely unacceptable.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 6, 2023

    We went to a Sales presentation in Wanaka NZ for Wyndham South Pacific and being unwell at the time and needing a lot of holidays - I fell for the dishonest presentation...Now of course realising the disaster I signed up to - it's more stressful. All the available options become incredibly limited holiday availability - you are better with Booking.com. Wyndham rewards is not a reward - it has marginal incremental holiday availability. In NZ Nothing for when we wanted and same for most of the Australia resorts you may want to visit. One time they suggested we get up at 2am to try to book 13 months ahead. But they don't care when you realise you bought a lottery scam for holidays. They will only aim to enforce payment. It's incredible to me that anyone with integrity could work for the business side of this operation.

    And now I realise how stupid I was and that it makes absolutely no financial sense. Let's imagine you buy say 10,000 points for say $3 - so that would be $30,000 and it's worth a lot more than that to you in your pocket over time and then it is about say $1000/year for so called housekeeping - how may decades before it might pay itself off vs any free market alternative when you can book a holiday when you want and sometimes at incredible discounts. And don't forget the points are worth only about 30 cents each on the reseller market. It's basically a scam - it conveys a lack of integrity and you get left with few options to exit.

    7 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: April 27, 2023

    Wyndham is a SCAM. The entire timeshare is a scam. They lie to you every step of the way. My meeting was in Bonnet Creek, they work there. First point, they say that they have hundreds of properties around the world. That’s false, They have a few properties in minor cities and it's hard to find availability. They lie in the orientation day, they said 1 thing and sold another one. They only care about your money for the ownership and after that you are nothing to them. Do not trust their sales people, they will do or say anything to you in order to scam you into a sale. Then they will not answer or respond to any form of communication. DO NOT GO ON ANY SALES PRESENTATION EVER in Bonnet Creek or any other Wyndham’s hotel.

    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 26, 2023

    0 Stars. Buyers Beware!!! We have been owners since 2014, we have paid our annual dues every year like clockwork. This year, we received the "this is not a bill" letter and never received the actual bill. They charge you around $8-10 fee to send you a bill and never sent it. I realized it never came and paid it in March, come to find out that they had already turned us over to collections!!! We received over $200 in fees for a bill that was paid less than 2 months late. When I attempted to settle this with them, they blamed us and said that we "opted" for paper billing rather than automatic withdrawal.

    The gentleman that I spoke with stated that he was recording this issue as they had received a lot of similar complaints. He offered to give us a refund of one late fee of $15. Here's the question...If the late fee is $15, why weren't we charged $30 in late fees? Why didn't we receive a notice that the January payment had been missed with a warning it would go to collections? Why is Wyndham doing this to multiple owners and getting away with this? Total Scam. Save yourself a lot of headache and grief and just pay for Airbnb, the cost of the actual timeshare plus the annual fees and added fees cost more than if you just paid for a vacation.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 21, 2023

    I was a SVC owner for over 10 years, never had a problem that could not get solved. 11/2021 - My husband and I were noticing changes so we attended a 90 minutes update meeting. This is where the presentation and parties involved swindled us

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 18, 2023

    I am a member of Wyndham hotel and resorts. I rented a hotel for April 16th to April 17th and I was told there was no security deposit. There was actually $100 security deposit. I must have asked five times to make sure I have used other third-party apps and shown up to a hotel and found I had to pay anywhere from 50 to $175 security deposit for one room for a night. Doesn't matter if your room is on a card in cash $70 or $200, there are always different rules for different hotels. After being reassured there was no security deposit I then paid for a room. It cost me about $79 plus tax and fees.

    I was at work until about 2:00 a.m. with my fiance. We got a room with a king bed suite with a sofa. We left work at 2:00 in the morning. We got to the hotel at 2:30, come to find out $100 security deposit. Next, we find out it is a terribly rundown nasty hotel, drug addicts, partiers. When we pulled up, someone was being or trying to be revived by paramedics for what looked like an apparent overdose. Five cop cars and ambulance, fire truck, the whole shebang. The guy was nice enough to let us pay 70$ security deposit, just asked us not to smoke in the room.

    My fiance went up to the first room and found out that there were two twin beds, not like I said. I paid for a king-bed suite. I myself am 39. I will be 40 April 18th and I have several health problems, one being lupus, the other being rheumatoid arthritis which I have terrible in my hands, my arms, my feet, my legs, and my back. Yeah, I know pretty much everything right, it's extremely bad and my hands, my back and my hips. I also have hip dysplasia and degenerative disc so sometimes in the morning I need help with the stupidest things standing up and being able to brace myself pulling my pants up or down to go to the bathroom.

    Needless to say it's a lot more convenient when my fiance can sleep in the same bed as me. I immediately called customer service. The first time the guy had no idea what to do when I was complaining so he said he was getting me a number for customer relations. This is at like 3 3:15 in the morning. The phone number was till motel 8. Needless to say, I called customer service back for a second time. They had no idea what to do and put me on hold. A half-hour later I have to waiting I called for a third time where I was told that I only rented a two-bed twin room with and that was what my reservation was. There was no changing it. There was no refunds, there was nothing they were going to do. What they didn't know is since we're in hotels so much because we've been in them since December looking for an apartment, we know better.

    I take screenshots right after I pay for the hotel. I catch the time how much I paid, that way if there's a flexible rate whatever the case may be. Anyway I take photos, I do what I do, I said, "Nice, try changing my reservation." The original reservation was not only emailed to me but I took a screenshot. He didn't know what to do, he put me on the everlasting hold then hung up on me. So I went back into the office and the gentleman clerk kindly changed our room back to a king bed. By this time it's 5:22 in the morning and once again I sent my fiance up for me because I sat in the car with a horrified look on my face and didn't want to get out.

    He sent me a photo of the room and there was a piece of wood paneling on the wall covered with what looked like blood stains and cigarette burns. I quickly sent a message back saying, "Oh so you can't smoke but you can shoot up. lol" He said, "No those are cigarette burns as well." I said, "Oh that must be a two-part special. I wonder if they charge extra for that." He found out quickly it was clean 7t.ead stuck in the wood, we checked the bed. Yes, we have caught bed bugs Waterford NY hotel, do not go there.

    We then stayed the actual room a 2hole 5 hours was pretty nice. The TV was a little as a small but the room was actually decent size. The couch was good. Other than the stained wood and I mean it was in the grain, it's not like if they scrubbed it till they were purple. It was going to come out, they would have had to have sanded it out so the rest of it was clean. It was decent. It wasn't what the first one was which looked like something from a '90s horror movie but in the morning they were complete **.

    They were banging on the door before 11:00 bringing the phone off the hook, meanwhile we were looking up just to stay another night because that allows us to sleep until about 3:30 before we have to go to work but they were insane, like he called the front desk. My boyfriend's like, "Less than well you know, we'll book another night, can you just stop with all the banging on doors of it." "Well the room that you're in is under construction so you have you're going to have to change rooms." Even if you say at that point my fiance had enough. We packed everything up.

    We went to work and just a few hours ago I tried calling customer service and I spent several hours on the phone with a bunch of ** holds 45 minutes here 30 minutes there, "Oh I'm sorry for your convenience, oh let me fix it. Oh, I'm going to do this. Oh, I'm going to do that." Hang up, hang up. "Oh are you sure, this happened, Oh do you have screenshots, Oh do you have emails, Can I have this number, can I have that number, What time did this happen, Who did you speak with? Where were you, who is this, who was it." Nothing but a runaround. Finally, a guy acted as if he gave a **, acted as if he was human, turns around, puts me on hold till 10:59 where I call back and a computer-generated message tells me customer service closes at 11:00 and they open back at 11:00 a.m. so I can start at this all over again.

    So when it comes to Wyndham, do not rely on anybody there to tell you if it's a nice hotel, If there's security deposits, flexible rates, don't even bother with them. It's a goddamn scam. They sure you check your hotel rates on your own, search the hotel name, search it as it is with the address, a lot of third parties will come up. Make sure that you take screenshots of all the different prices because the more that you look it up I found the more that cookies will up the prices on you. I don't know how all that ** works. The technical **.

    I'm about to be 40 years old. I don't live on the phone. I'm not a tech geek. I don't know. I just know it happens. But in short, Wyndham is terrible. Booking is awful. Stay away from booking but it's just ridiculous. They want your money. You get this, you get that and then if something goes wrong you're completely **. They don't care if it's 3:00 in the morning and you're in the middle of the worst neighborhood possible in upstate New York so I'm in tears. I'm tired. I'm short on cash. Thanks to this horrid ** company. It will be 7 to 10 business days til we see the 70 back and my bday we will sleep in the small ** over-packed Jetta. Thanks, Wyndham.

    4 people found this review helpful
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    Wyndham Vacation Resorts author review by Lisa Ann Schreier

    Wyndham Vacation Resorts is one of the world's most popular timeshare companies. The company is a member of the Wyndham Worldwide family of companies, and currently works with more than 900,000 owners.

    • Available Properties: Wyndham Vacation Resorts has a huge selection of vacation ownership units and resorts for potential buyers to choose from. The company also has more than 13,800 units and 80 resorts available to customers.

    • Worldwide: Customers who choose Wyndham Vacation Resorts have the ability to choose from hotels and properties across the world, from North America to the South Pacific.

    • Video Experience: The company has created several videos to help potential owners envision what the buying and owning experience will be like, helping make their decision easier and clearer.

    • Curated Excursions: The company can help customers plan specific or special getaways when they use their timeshare, including adventure excursions or entertainment events in big cities like New York.

    • Dedicated travel agents: The company can has dedicated travel agents that will discuss vacation schedules with timeshare guests, then help them plan their vacations and transportation by scheduling excursions, booking transportation to and from the airport, and arranging tickets to entertainment events.

    by Lisa Ann Schreier Timeshare Advisor

    Lisa Ann Schreier has been involved in the timeshare community since 1998. She is the author of, ‘Surviving A Timeshare Presentation...Confessions From The Sales Table’ and ‘Timeshare Vacations For Dummies.’ In addition to her blog, The Timeshare Crusader she is also the lead timeshare advocate at Elliott.org.

    Wyndham Vacation Resorts Company Information

    Company Name:
    Wyndham Vacation Resorts
    Year Founded:
    6277 Sea Harbor Dr.
    Postal Code:
    United States