Wyndham Vacation Resorts

I do have to say that the bed was comfy, and the white furniture was nice. Oh, and they don’t have maid service, but they charged us $36 and change. In my opinion, the gals didn’t clean the room before we arrived. The check-in was in one location and the resort was about one mile away, through private homes. NO ice machine that we could find, nor buffet breakfast. We were given coupons to other places instead. We had used our daughter's points, but we still had to pay $303, not including the house cleaning fee. Not sure if this is usual or not. We always thought of Wyndham as being a high class hotel. NOT ANYMORE!!!

*Note: I was diagnosed with cancer in Feb. '23 (symptoms since Dec of '22) which is why I had not booked...had cancer surgery May 3, a week and a half ago. Again...told them and they could not care less; offered no extension...nothing. Asked for a refund. They claim to be giving me the refunds, but refused to guarantee I would receive anything in writing that I was refunded for these packages. I also was hung up on twice by these rude people. The good news...sounds like we missed a bullet, not buying into their program if this is how they treat their customers. *I contacted my credit card company and filed a fraud claim of having not received service just in case Wyndham tries to screw me out of my money.

And now I realise how stupid I was and that it makes absolutely no financial sense. Let's imagine you buy say 10,000 points for say $3 - so that would be $30,000 and it's worth a lot more than that to you in your pocket over time and then it is about say $1000/year for so called housekeeping - how may decades before it might pay itself off vs any free market alternative when you can book a holiday when you want and sometimes at incredible discounts. And don't forget the points are worth only about 30 cents each on the reseller market. It's basically a scam - it conveys a lack of integrity and you get left with few options to exit.

The gentleman that I spoke with stated that he was recording this issue as they had received a lot of similar complaints. He offered to give us a refund of one late fee of $15. Here's the question...If the late fee is $15, why weren't we charged $30 in late fees? Why didn't we receive a notice that the January payment had been missed with a warning it would go to collections? Why is Wyndham doing this to multiple owners and getting away with this? Total Scam. Save yourself a lot of headache and grief and just pay for Airbnb, the cost of the actual timeshare plus the annual fees and added fees cost more than if you just paid for a vacation.

I was at work until about 2:00 a.m. with my fiance. We got a room with a king bed suite with a sofa. We left work at 2:00 in the morning. We got to the hotel at 2:30, come to find out $100 security deposit. Next, we find out it is a terribly rundown nasty hotel, drug addicts, partiers. When we pulled up, someone was being or trying to be revived by paramedics for what looked like an apparent overdose. Five cop cars and ambulance, fire truck, the whole shebang. The guy was nice enough to let us pay 70$ security deposit, just asked us not to smoke in the room.

My fiance went up to the first room and found out that there were two twin beds, not like I said. I paid for a king-bed suite. I myself am 39. I will be 40 April 18th and I have several health problems, one being lupus, the other being rheumatoid arthritis which I have terrible in my hands, my arms, my feet, my legs, and my back. Yeah, I know pretty much everything right, it's extremely bad and my hands, my back and my hips. I also have hip dysplasia and degenerative disc so sometimes in the morning I need help with the stupidest things standing up and being able to brace myself pulling my pants up or down to go to the bathroom.

Needless to say it's a lot more convenient when my fiance can sleep in the same bed as me. I immediately called customer service. The first time the guy had no idea what to do when I was complaining so he said he was getting me a number for customer relations. This is at like 3 3:15 in the morning. The phone number was till motel 8. Needless to say, I called customer service back for a second time. They had no idea what to do and put me on hold. A half-hour later I have to waiting I called for a third time where I was told that I only rented a two-bed twin room with and that was what my reservation was. There was no changing it. There was no refunds, there was nothing they were going to do. What they didn't know is since we're in hotels so much because we've been in them since December looking for an apartment, we know better.

I take screenshots right after I pay for the hotel. I catch the time how much I paid, that way if there's a flexible rate whatever the case may be. Anyway I take photos, I do what I do, I said, "Nice, try changing my reservation." The original reservation was not only emailed to me but I took a screenshot. He didn't know what to do, he put me on the everlasting hold then hung up on me. So I went back into the office and the gentleman clerk kindly changed our room back to a king bed. By this time it's 5:22 in the morning and once again I sent my fiance up for me because I sat in the car with a horrified look on my face and didn't want to get out.

He sent me a photo of the room and there was a piece of wood paneling on the wall covered with what looked like blood stains and cigarette burns. I quickly sent a message back saying, "Oh so you can't smoke but you can shoot up. lol" He said, "No those are cigarette burns as well." I said, "Oh that must be a two-part special. I wonder if they charge extra for that." He found out quickly it was clean 7t.ead stuck in the wood, we checked the bed. Yes, we have caught bed bugs Waterford NY hotel, do not go there.

We then stayed the actual room a 2hole 5 hours was pretty nice. The TV was a little as a small but the room was actually decent size. The couch was good. Other than the stained wood and I mean it was in the grain, it's not like if they scrubbed it till they were purple. It was going to come out, they would have had to have sanded it out so the rest of it was clean. It was decent. It wasn't what the first one was which looked like something from a '90s horror movie but in the morning they were complete **.

They were banging on the door before 11:00 bringing the phone off the hook, meanwhile we were looking up just to stay another night because that allows us to sleep until about 3:30 before we have to go to work but they were insane, like he called the front desk. My boyfriend's like, "Less than well you know, we'll book another night, can you just stop with all the banging on doors of it." "Well the room that you're in is under construction so you have you're going to have to change rooms." Even if you say at that point my fiance had enough. We packed everything up.

We went to work and just a few hours ago I tried calling customer service and I spent several hours on the phone with a bunch of ** holds 45 minutes here 30 minutes there, "Oh I'm sorry for your convenience, oh let me fix it. Oh, I'm going to do this. Oh, I'm going to do that." Hang up, hang up. "Oh are you sure, this happened, Oh do you have screenshots, Oh do you have emails, Can I have this number, can I have that number, What time did this happen, Who did you speak with? Where were you, who is this, who was it." Nothing but a runaround. Finally, a guy acted as if he gave a **, acted as if he was human, turns around, puts me on hold till 10:59 where I call back and a computer-generated message tells me customer service closes at 11:00 and they open back at 11:00 a.m. so I can start at this all over again.

So when it comes to Wyndham, do not rely on anybody there to tell you if it's a nice hotel, If there's security deposits, flexible rates, don't even bother with them. It's a goddamn scam. They sure you check your hotel rates on your own, search the hotel name, search it as it is with the address, a lot of third parties will come up. Make sure that you take screenshots of all the different prices because the more that you look it up I found the more that cookies will up the prices on you. I don't know how all that ** works. The technical **.

I'm about to be 40 years old. I don't live on the phone. I'm not a tech geek. I don't know. I just know it happens. But in short, Wyndham is terrible. Booking is awful. Stay away from booking but it's just ridiculous. They want your money. You get this, you get that and then if something goes wrong you're completely **. They don't care if it's 3:00 in the morning and you're in the middle of the worst neighborhood possible in upstate New York so I'm in tears. I'm tired. I'm short on cash. Thanks to this horrid ** company. It will be 7 to 10 business days til we see the 70 back and my bday we will sleep in the small ** over-packed Jetta. Thanks, Wyndham.