Westgate Reservations Reviews

After we expressed this, Natalia brought in her manager. At that point, the atmosphere changed significantly. The conversation became uncomfortable and increasingly pressured. We were asked questions implying that we lacked financial capability, including whether we had Affirm we could put the purchase through. I explained that I would never place something like this on Affirm, yet the pressure to close a deal immediately continued. The personalities of the staff shifted from friendly and welcoming to cold and dismissive once it became clear we were not prepared to purchase a timeshare that day.

We were also told that if we did not move forward immediately, we would never be able to return for another presentation. We knew this was untrue because the representative who originally scheduled our appointment specifically told us that if we enjoyed the presentation but were not ready, we could return in six months. At that point, it became obvious that misinformation was being used to pressure us into making a purchase.

After this interaction, we were introduced to another representative named Brenda, who stated she would “close us out” so we could receive our Universal Studios tickets. Brenda then presented us with what sounded like a wonderful alternative option. She explained that for approximately $1,300, we would receive three vacations to use over the next three years, including three seven-night, eight-day stays. She stated this would also establish a Westgate account for us and allow us time to think about purchasing a timeshare in the future.

We were excited about this offer and specifically asked Brenda multiple times whether there were any additional costs associated with these vacations. I even referenced the Dream Vacation Week book she provided and asked directly if there would be extra fees tied to those offers. Brenda clearly told us no. She explained that once we completed the remaining payment for the package, everything would be available to us and accessible through the materials and USB drive she provided. She specifically stated that we would not have to pay anything additional for the three vacations.

Unfortunately, after returning home and reviewing the USB materials and contract, none of what Brenda verbally described appeared to exist in the agreement. Concerned, I contacted customer service the same day because I noticed there was a 10-day cancellation period. The representative I spoke with informed me that the package only included one week of vacation, and that both the Dream Vacation Week and Leisure Time Passport programs would require additional fees.

This was extremely disappointing and upsetting. We feel that we were intentionally misled in order to secure the sale. What makes this even more frustrating is that the package itself may still have been appealing had it been presented honestly. Your properties are beautiful, the two-bedroom unit we toured was impressive, and the discounts associated with the programs still could have made the offer worthwhile. There was absolutely no reason for us to be misled or pressured.

As someone who has worked in sales and marketing for over a decade, I understand the importance of presentation and closing opportunities. However, there is a right way and a wrong way to conduct business. High-pressure tactics, dishonesty, and treating potential customers poorly when they decline an immediate purchase are unacceptable practices. Your product is strong enough to sell itself without misleading consumers.

We did a tour, and we loved it. We bought two units. The next year we went back, we bought four units. The following year we went back, and we bought 10 units. So, we’re up to 10 units now. We love it there. My son lives down in Florida, and so I like to come down there. He's an hour away from Westgate, so we drive down to see him and come back for the night and go back a couple days later. It has worked out perfectly for us. We decided to go to Tennessee, and we stayed at Westgate, Tennessee. We fell in love with Tennessee. This year we're gonna go to Florida for one week in October and drive up to Tennessee for one week since we love Tennessee.

Westgate makes the process easy for you. You call and ask for something, like towels, whatever you need, and it's there. If you need dish soap, they bring it right to you. If you want your bed made, you could call them, and they're gonna make your bed for you. Also, we tried a restaurant in Tennessee. We ate at several of the restaurants in Florida and they're good. You don't have to leave the resort. You could go to the marketplace and get stuff. You could go out for dinner. I'm coming down there in July, and I'm not gonna have a car. I will be at Westgate, and we'll eat all the time there.

Westgate in Florida has 14 pools. We go to the pools all the time because we like that. We've been to the golf area. We have done T-shirts with the kids, the bingo, karaoke. We played games. They had a Jeopardy Night. We participate whenever we can. We were at the Tennessee location only for four days, so we wanted to see the mountains. I walked over to the pool, and I saw it. So, I wanna do the pool this time, because I didn't get to do that last time. The Tennessee units are like little log cabins, they have a fireplace, where the ones in Florida have a Jacuzzi. I assume they're all different. I'm looking forward to going to Myrtle Beach and seeing what it has to offer.

In Tennessee, we went to Dollywood. That was easy to get to. We drove up to the mountains. It was easy to get to restaurants. We went to Flapjack every morning for breakfast. And Walt Disney World's right down the street. It's five minutes away, but it takes like a half-hour to get there with traffic in Florida. But everything is convenient. It's so relaxing. The staff are outstanding.

I get phone calls all the time about timeshares. I tell them, “I'm very happy with my timeshare,” and they hang up on me. They don't wanna hear it. I'm not interested in selling. I'm trying to buy more. For owners, they have a dinner that you get a $200 gift card. You have to go for breakfast, and they take you a tour. I like that, because last time we did that, we took a tour, and we got to see the villas in Florida. We ended up buying two villas, which are the two-bedroom units down there. That's perfect. I like doing that. I thought it's gonna be at some point where you're not gonna buy anymore. But it's very nice to have that option. They have the gift shops and everything. I don't think there's anything that I want that they don't offer.

Whenever he started trying to sell us stuff, we told him we weren't interested. We said, "No, we're good with what we need." It was pleasant with Peyton the whole time until I turned down buying something from him. We tried to talk to him and he said, "Oh," talking about the cabins that we can see over there. He never was saying words. When I didn't want to take the deal on buying the place, his attitude flat changed. He started getting rude with my wife, mostly. He was a totally different person to what he was when he came up and got us.

We felt so awkward with Peyton. We were going to get a ride up from one of the buses. We didn't want to ride back up with him the way that he was acting, but he said, "No, I have to take you up." We let him take us up to the road, but the whole time, he was like a four-year-old little kid. Other than Peyton, I met one fellow who was nice. He even helped me pack my bags up to the room. All in all, I would rate everything, but that Peyton dude, at a 5. If it was up to me and I knew that I could sell our share and be out of it, I'd let Westgate have it back. However, I've not talked about it to my wife about it and she doesn't want to sell it.

We finally got the vouchers redeemed and we only got one attraction instead of the two promised. We had plans with friends that ended up not working out because we were held hostage for do long. I was really pretty disappointed. We are currently Vacation International owners and am disappointed that Westgate is our parent company now.

I explained that my mother does understand English but benefits from assistance due to language limitations. The representative then stated, “We are in America and you must understand English,” and refused to continue the booking process. I later spoke with a manager identified as Nelly **, who reiterated this position and defended the policy, comparing it to needing to speak French in France. She appeared dismissive when I raised concerns about discrimination.

1. Westgate Resorts actively markets and sells to **-speaking customers, yet appears to deny equal access to services unless customers are fully fluent in English.

2. My mother was present, responsive, and participating in the call, yet was denied reasonable assistance.

3. The tone and wording used by both representatives were unprofessional and exclusionary.

Denying service or placing barriers on customers due to language limitations—especially after accepting payment—raises concerns about discriminatory and deceptive business practices.

In terms of activities, we usually go on hikes on our own and while we don't typically eat at the resort, when we went to Cocoa Beach this past week, my family went for some burgers and they were really good. We also used the pool and went to the tiki bar a little bit. The bar was cool and the bartender was great. The pool was decent too. My grandkids went swimming and had fun. The resort had entertainment up in another section, DJs, and all sorts of stuff for New Year's. It was our first trip to this particular location, and it was good. The resort is close to plenty of restaurants, and we were right off the beach. We went up to Amenity Park and another wildlife park as well.

Our experience with Westgate has been excellent. They offer great accommodations and we've had fantastic stays. I love Westgate and I'm very happy with the program that we have. It works for our stuff. We get plenty of vacations throughout the year, and I would recommend it to anyone that's looking to get a timeshare. Definitely go through Westgate's sales presentation and buy a unit because it's well worth it.

Unfortunately, the try it before you buy it offer fell short of our expectations. Although we kept all the documentation provided, we later realized that the contract containing my initials and signature was delivered by email days after our request. To make matters worse, the initials and signature didn’t appear authentic. This series of events has left us quite disappointed, especially since we initially enjoyed our time at the resort and were looking forward to making reservations for the upcoming Christmas season. Regrettably, given this experience, I cannot recommend Westgate Resorts or consider staying at one of their properties ever again.

The first unit that we checked into was in the B building and the room was less accommodating than Motel 6. The second unit we looked at was more modern but only had 1 bedroom to accommodate 3 women and 1 adult male. The third unit that we checked into was renovated but when spraying down the beds with lysol we noticed several bedbugs. When we went back to the front desk for the forth time management immediately disagreed and stated that the pictures that we had taken were of “spiders” and not of bedbugs. They then instead of upgrading our room to one of the rooms that “RENTERS” are ranting and raving over they told me that they could not grant any upgraded rooms to “OWNERS” this week.

We were then given a fourth room that was in the same building as the third bedbug having room was located in. When we checked in the room the smell of bug spray hit us in the face, the dishwasher was running and all of the ceiling fans were running. This was an extremely disappointing customer service experience since we also had a flight delay earlier and we landed after midnight. Then went to pick up the rental car and was told that they were out of rental cars and to come back in the morning so I ended up spending additional money to rent a car from another rental car company because the resort is over 30 minutes away from the airport. So we ended up getting to the resort after 2:00am and finally checked into the forth room hours later.

After this experience I will definitely be looking into selling my timeshare since I was shown that you are more valuable as a “RENTER” than an “OWNER”. I would advise everyone to just attend the timeshare presentation and continue to come as “RENTERS” because as soon as you become an “OWNER” you no longer have the red carpet rolled out for you. The managers on duty were Danielle and Rudy and neither understood the value of customer service. I will also be posting my experience on TikTok, Facebook, YouTube and Instagram. I am not looking for an insincere apology. I am looking for an explanation of why this happened and I what course of action is management going to take to rectify the problem.

I felt deceived, unprotected, and trapped in a contract that does not reflect what was promised to me. I’ve tried to resolve several issues, but all I received were evasive answers, unexpected charges, and a complete lack of empathy. When I asked for help to exit the contract or renegotiate, I was given no clear options and no human support.

That’s why I firmly warn: DO NOT BUY UNDER ANY CIRCUMSTANCE. No matter what they promise you. Read every clause with legal guidance and proceed with extreme caution. Spread the word! Let no one else fall into this trap disguised as an opportunity. I write this review to protect other consumers and to urge Westgate to review its practices and treat its clients with the dignity they deserve.

This most recent stay was much better. We stayed in one of the quad buildings. There were even two little Cayuga ducks outside. We were also fortunate that they moved us to a bottom-floor unit because my husband has difficulty walking and climbing steps. The only issue was that he couldn’t get into the tub, so next time we’ll make sure to request a handicap-accessible room.

After signing, I discovered hidden fees, inflated maintenance costs, and severe booking restrictions that made using the timeshare almost impossible. When I reached out for help, I was met with rude and unhelpful customer service and pressure to spend even more money. Westgate’s tactics are predatory and unethical, trapping consumers in contracts that are extremely difficult to escape. I strongly urge anyone considering a Westgate purchase to avoid them completely.

So far, I've never had an issue. When I want to travel, it all works out for me. They're always courteous to me. Before, I used to rent a vehicle when I travel. The only place I don't rent a vehicle is Vegas. But any other property, once I go there, they normally send a vehicle for me to pick me up at the airport. So, the service I get is superb. The accommodation is always clean. The staff are polite.

Amenities like the pool and tennis court are always good. The kitchenette unit is always well furnished with stuff that I need. There are always glasses and pots. Everything is there, so I don't need to purchase. Even the sugar and perishables that are there can last for a while. You always get dishwashing soap for the dishwasher. They always leave soap for the washing machine and dryer sheet.

When we start using it and we start seeing the benefit on traveling, using it, it's a perk. Every time we go on a family trip, I try to go somewhere that Westgate is, so at least the accommodation is covered. All I have to do is find stuff to do. My wife posted a video saying that this was one of the best perks being an owner, where the accommodation is superb. The way we are treated, we feel like we are VIP.

My wife loves it, especially the places we have been to. They are unique, especially Utah up in the mountains. We love that. My kids that are Gen Z love the mountains. When I book there, all of them say that their breath is totally different.

But the deal outweighs that. I paid for the room outright. The rate I got paying for it outright without the promotion minus the rate that they gave me including the promotion wasn't a big difference. The resort is beautiful and so are the available amenities.

I just went there at Smoky Mountain, Gatlinburg. And they asked me a question. I said, “I'm a owner. And I can't use my place only when they want me to use it.” I said, “What's the sense of owning then?” They give me certain years. Mine is odd years. So, 2025, I can go. Now, I have to wait till 2027, which, I think, is ridiculous. I pay all this money to own. And I'm telling them that it's not fair, that they should have a special spot for owners. Now, if I want to rent it out, that's my option to rent it out, not theirs.

Sometimes you go to a resort, and they treat you like you're an owner and you feel great. But some places you go, and it's like you're a peon taking up their time. And it’s like, “I'm the owner here. I own. Why do I have to pay extra to go to my place?” That's how I feel.

I took my family to the restaurant at Smoky Mountain, and the food was awful. Even my grandkids and nieces wouldn't eat the food because it didn't taste good. We never went back to that restaurant ever again. And any time we want eat, we left the resort.

They had a water park which was good. But you have to pay extra for it. And you get a band, which is okay. They have a lot of construction going on in Smoky Mountains ‘cause they're building more and more. They have plenty for the kids. But all the adults wanna do is drink. If they have bars on the location, who wants to see a drunken parent? I don't, if I have my kids with me, I'm not drinking ‘cause I don't know what's gonna happen to them.

This experience has caused me financial distress, and I feel I was taken advantage of. I am requesting a full refund of the $7,000 due to the deceptive nature of the sale and lack of delivered services. I am willing to escalate this matter through legal and consumer protection channels, including the Better Business Bureau (BBB), Florida Attorney General’s Office

The manager started getting nasty to the point where he said, "Well I grew up in a trailer, lived off of government funding and went on vacation only once as a child so you should be happy you guys go on cruise”. Then he got up and rudely walked away. He also made statements like “you aren’t going to listen because you don’t want it”. I told them several times I can’t afford to pay 1400 a month for a timeshare that doesn’t even count maintenance fees. He has no idea how we grew up or what we have gone through so he shouldn’t speak like that to another human being. It was horrible!

They should've given us the parking thing at the desk when we checked in. But that's how they get you. Because I had to have the parking thing and I couldn't get the parking thing until I talk to the lady at the concierge desk. And the lady at the concierge desk was selling and getting people lined up for their sales presentation at timeshare. It's the most underhanded and sneakiest thing I've ever seen. I was furious. But the resort was nice. It was very well-kept. The people were very friendly as well.

During off-season, check-in is really easy and quick. Otherwise, you gotta wait in line. I rate them highly and would recommend them, but I’d give anything to get rid of our timeshare because they were going up.

They also screwed up our card in our last visit though. They put the wrong end date so we were locked out of our room. My husband was not happy because it was late at night and he had to drive to the front. We were tired and wanted to go to sleep, and then we got in the car and drove to the library. It took an extra half hour to get resolved.

When I tried to use the so-called “benefits,” every search I did showed prices over $1,000 per night — even during low season, in multiple locations. It was obvious: they had completely lied just to make a sale. When I tried to cancel the contract, providing clear proof of false advertising, Westgate ignored me for weeks. Then, when they finally responded, they claimed that being lied to be a "valid reason" to cancel. Are you serious? This is theft, pure and simple.

Westgate traps you into paying for something that doesn’t exist the way it’s sold. They have no shame, no customer care, and no integrity. Once you sign, you're trapped — paying month after month for empty promises and frustration. I'm still fighting to free myself from this mess without having to involve lawyers, but the truth is clear: Westgate is a scam operation pretending to be a vacation company. If you’re considering signing with Westgate — DON’T. Save yourself years of regret, stress, and financial loss. Stay far away from Westgate Resorts. You have been warned.

Since then, I’ve filed complaints with the CFPB and BBB, but WEST GATE has refused to release me from the contract or acknowledge the unethical conditions under which it was signed. Their tactics feel predatory, especially toward vulnerable tourists who are not in a proper state of mind to make a financial decision of this size. I’ve also submitted a formal letter and will continue to pursue cancellation through legal channels and the Nevada Attorney General. If you’re considering doing business with them, please read everything carefully and avoid making any decisions under pressure or while intoxicated. This company took advantage of me, and I don’t want others to go through the same experience.

The check-in and out process was good. Every time I come, it’s good. Food options are cool because I'm used to the area. I can just about go anywhere in the area. Newport News, Hampton. I don't have any problem finding what I want. When I'm staying in the resort, I go to the supermarket and I do all my own cooking.

My wife likes the activities,, going down to the gym room to do the treadmill. Other than that, I don't worry about anything else. When I come there, I come to get a break and do nothing. So I'm satisfied.

Being unable to cancel my ownership as promised by WR, I hired a timeshare cancellation Attorney for $4000.00. I cancelled my ownership through a legal process which is on file in the County Comptrollers Office in Orlando, FL. My property Deed was legally returned to Westgate Resorts releasing me of all legal obligations to WR. The horror didn’t stop there. Westgate Resorts continued to bill me for the property even though I no longer owned it and they had the Deed back. This went on until it went into collections and was reported to the Credit Bureaus. Despite my proof that I no longer owned the property, Experian refused to remove the negative entry from my credit report. This went on until Collections went into Foreclosure which was also listed on my credit report no thanks to Experian. WR was trying to ruin my life because I found a way to legally cancel my ownership despite their LIES.

Even through all of this, hundreds of owners filed a CLASS ACTION LAWSUIT against Westgate Resorts for being lied to, unable to book their weeks, and being unable to cancel their ownership through the WR Legacy Program. Westgate Resorts uses high pressure sales tactics to lure unsuspecting victims into buying a Timeshare with them with FREE PARK TICKETS by lying to them about their rights and options and then refusing to allow them to cancel their ownership even though they boast that their Legacy Programs allows them to do so. LIES LIES LIES!

Staying at the Resorts is nice as a NON-OWNER because then it is just a Hotel. Under no circumstances buy a timeshare from them. You will regret it and soon realize it's cheaper to just stay there as a normal nightly guest. The Legacy Program is a SCAM to calm prospective owners into thinking they can cancel their ownership whenever they want. YOU CAN'T!

Then, we got divorced shortly after that and I'm the one that got stuck with it. I did pay it off myself and my first trip was with a couple of girlfriends, which we enjoyed. Also, my daughter and I go all the time every two years. But I'm gonna be 77 pretty soon and I don't know how long I can do this because the maintenance fee keeps going up. It's ridiculous. The only reason I can do it is I save $50 a month toward the maintenance fee. Hopefully, it's enough because if they raise it again, I'd be in trouble. Other than that, we love the Myrtle Beach location because it's on the ocean and we had a balcony. That's the best place we've been so far. We also liked Kissimmee because they have a lot more there on-site.