Westgate Reservations

Westgate Reservations Reviews

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About Westgate Reservations

In addition to individual vacation stays and packages, Westgate Resorts offers a timeshare program, also known as vacation ownership. With a timeshare, you buy in to a property, then have a dedicated time set aside every year to vacation there. Westgate timeshares are available at several popular tourist destinations. Additionally, with its exchange program, timeshare owners can vacation away from their home resort, even internationally. Westgate timeshares are deeded ownership properties.

Pros & Cons

Pros
  • Guaranteed vacation time
  • Access to multiple resorts
  • Luxury accommodations
Cons
  • Annual maintenance fees
  • Share with strangers
  • Depreciation
  • Can be pricey

What is Westgate Reservations?

Westgate Resorts has 22 resorts in nine U.S. states. Timeshares are a vacation property type where you share the costs of the property with other owners. In return, you’re offered a guaranteed amount of time at the property each year. Timeshares are offered for vacations to not only Westgate properties, but also places around the world through exchange programs. Westgate timeshare properties offer modern amenities including fully equipped kitchens, leather furniture and in-room washers and dryers.

How does Westgate Reservations work?

Essentially you own a portion of a property or resort, with guaranteed vacation time every year. You can vacation at your home property or a resort through Westgate’s exchange program. Westgate partners with other timeshare companies like Wyndham, Marriott, Hilton Grand and Starwood to provide more vacationing location options.

The best way to start the Westgate timeshare process is to book a VIP tour at a resort location. The in-person tour can be booked online or by phone.

Westgate timeshare packages

Westgate offers timeshare packages in popular tourist destinations. This includes but is not limited to:

  • Orlando, Florida
  • Las Vegas
  • Gatlinburg, Tennessee
  • Park City, Utah
  • Branson, Missouri
  • Myrtle Beach, South Carolina
  • Williamsburg, Virginia

Additionally, Westgate timeshare owners are able to visit properties around the world through exchange programs. Exchanges allow you to visit other Westgate resorts, take a Westgate cruise or exchange internationally. Exchange fees may apply.

Westgate timeshare costs

Westgate timeshare costs vary greatly on factors like location and accommodations. Some Westgate timeshare example pricing includes:

  • Lake Buena Vista, Florida: Starting at $7,000
  • Hollister, Missouri: Starting at $4,900
  • Branson, Missouri: Starting at $5,995
  • Orlando, Florida: Starting at $11,800
  • Myrtle Beach, South Carolina: Starting at $7,990

Other cost factors to consider include annual maintenance and exchange fees.

Westgate Reservations FAQ

Is Westgate Reservations a timeshare?

Yes. Westgate Resorts offers timeshares for multiple locations.

How often can you use a Westgate timeshare?

Typically, a timeshare is used for one week per year. However, there are some options to use the timeshare longer.

Is Westgate a deeded timeshare?

Yes. You own the timeshare with a deed.

Does Westgate require a timeshare presentation with rental reservations?

Timeshare presentations are not required to book a stay at a Westgate resort.

Is Westgate Reservations legit?

Westgate offers legitimate timeshare options. If you’re looking for a timeshare in popular travel areas, Westgate might be beneficial. Additionally, with its exchange program, you can travel internationally, on a cruise or to resorts outside your home resort. Westgate timeshares are deeded and offer luxury living accommodations.

Westgate Reservations Reviews

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    How do I know I can trust these reviews about Westgate Reservations?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    Staff

    Reviewed March 10, 2024

    When we use the timeshare that we have, which is Westgate, it's very easy. We just make a phone call and we're all set. The timeshare didn't have food selections. We went down to a Westgate in Florida, and they had a number of restaurants on the property. It was near Disney World. The resort had a pool. We used the pool. I’ve gone to Disney World a number of times, too. We've been at the one in Branson a number of times and ate at one restaurant they have at the edge of the property and enjoyed that, we sat around and used the fireplaces over in the Branson and we ended up switching from Branson over to Gatlinburg. In Branson, there were a lot of things going on. It was the same thing as Gatlinburg. There are a lot of things going on for families and kids. Shows-wise, you go to Branson for the shows that are out there but not on property. With Gatlinburg, there are not so many shows but there are active things to do.

    Timeshares overall, I know they have a bad rap, and it depends on the person. If you're the kind of person who can save up a lot of money on your own to take vacations, you're really better off doing it that way because it gives you more choices. But if you're a person like me where a timeshare is a forced vacation savings account, Westgate is a great way of doing it. I'm storing it away, and then I can switch my timeshare to use elsewhere. It has helped me to take a lot more vacations than I ever had before, which has been nice. I feel like I got my money's worth.

    Verified purchase
    Staff

    Reviewed Feb. 12, 2024

    We were lied to multiple times by the people that we got the tour from the first time and the salesperson that we got the first time. It was portrayed that we were gonna get all of these other benefits that you don't get unless you are an owner. We've never done anything like that before, so we didn't know what to expect. When we got into the Travel Club, we tried booking at Branson Woods. What we thought we were doing was nothing what we actually got. We were supposed to be in a much nicer place. They put us in this cabin that looked like it was a Super 8 Motel. We were very disappointed.

    I got in touch with a lady named Courtney, and she completely turned what we thought about Westgate around. We told her all that happened and she said she'd make it right with us. Now when we've become owners, it's been a whole lot easier on us to be able to enjoy our vacations. We just give Courtney a call and she can take care of everything. But the time that we had to wait until we could book our next trip was a bummer for us. We were part of the Travel Club then we just transferred to become an owner. We had to wait another eight weeks before we could book another trip. But our new agent is very transparent. If you got any questions, you ask her, and if she doesn't know the answer, she'll find it out.

    Westgate Reservations
    Westgate Reservations
    Pinned
    Hi Jordan,

    We are truly sorry for the disappointment you experienced during the initial tour and sales process. However, we are delighted to learn that Courtney was able to rectify the situation and positively impact your perception of Westgate. It's fantastic to hear that you are now able to fully enjoy your vacations as owners, and we appreciate your recognition of Courtney's transparency and assistance. Your feedback is valuable to us, and we look forward to hosting you for many more enjoyable stays in the future!

    Best Wishes,

    Westgate Resorts

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      Verified purchase
      Staff

      Reviewed Jan. 15, 2024

      I've been to their resorts in Florida, Park City, Arizona, and Las Vegas. The ones in Florida were really nice. They have good quality units. The kitchens are well set up where we can do whatever we want. They've got plenty of options for preparing their own foods. And they have a general store that's convenient. If you forget something, you can get it pretty easy and I like that. They seem to be reasonable. They're not the cheapest but you don't feel guilty about buying stuff.

      Also, I've always felt the personnel we work with do a very good job. I had some trouble with them a while ago in trying to get the right unit. That was a pretty high frustration for about eight years but they were able to fix that last year. I couldn't get to the right person that could fix the problem and once I showed them the documentation, they fixed it. Other than that, they've always been good to work with me. I'm happier now with them than I have been in the past little while.

      Westgate Reservations
      Westgate Reservations
      Pinned
      Hi Mark,

      Thank you for sharing your experience at Westgate Resorts. We're thrilled you've enjoyed our resorts in multiple locations and found our units good quality with well-equipped kitchens. We're also delighted to know that you've had positive experiences with our personnel and that they were able to resolve your issue with the unit. We appreciate your kind words and look forward to having the opportunity to serve you again in the future.

      Best Wishes,

      Westgate Resorts

      Verified purchase

      Reviewed Dec. 1, 2023

      We like Westgate's location, the accommodations that they have, and the resort along with the services that they provide. Their check-in and check-out process works very smoothly and we've never had any problems making reservations. They've been very willing to accommodate us for our units when we needed them. Also, we've been owners since 2005, so we don't go through a lot of the sales pitches, which would usually take longer than 90 minutes. The maintenance fees have continued to go up, but they're expanding. And when the fire occurred, they had to rebuild and they enlarged the footprint of the units.

      The food options are very good. We've eaten in the restaurant on site, we've gotten some things from the store for sandwiches, and we've eaten in the cafe at the water park. The activities have been very nice, too. We don't usually access a lot of those, but when we take our grandchildren or great grandchildren, they seem to like those things. We've been very pleased with our experience

      Westgate Reservations
      Westgate Reservations
      Pinned
      Hi Harley,

      Thank you for sharing your experience as a long-time owner at Westgate Resorts. We're thrilled to hear that you enjoy the location, accommodations, and resort services. We're glad that the check-in and check-out process has been smooth for you and that the staff has been accommodating. We appreciate your feedback regarding the food options and activities. Thank you for your continued loyalty and we look forward to welcoming you back soon!

      Best Wishes,

      Westgate Resorts

      Verified purchase
      Customer ServicePrice

      Reviewed Nov. 12, 2023

      I like Westgate. We go there twice a year. The only thing I don't like is they keep raising the maintenance. They raise it like $200 every year, which is a little too high. They'd raise it too much pretty soon that nobody would be able to go. But other than that, I like the Smoky Mountains down there. Their customer service and their maintenance are really good. But I wish they would put a burger place up on the resort. I've never eaten at the one they have down there now because they're too expensive. And they're building too much. They need to cut down on some of that building and put a parking garage there so there's more places to park.

      Also, I read different stuff about people having trouble but I've never really had any trouble. My rooms have always been clean and if anything's wrong, I just call extension 1234, tell them, and they send somebody up and fix it. I know they want you to take a concierge, but I haven't taken any since 2019 because I don't need them. I know what to do. And when you're with them, they want you to go to meetings to buy more and I'm not doing that anymore.

      Westgate Reservations
      Westgate Reservations
      Pinned

      Hi Sandra,

      It's great to hear you've enjoyed your visits to Westgate, especially the beauty of the Smoky Mountains. We appreciate your feedback about the maintenance fees and the desire for more affordable dining options on-site. We're always looking for ways to improve and make our amenities more accessible to everyone. We value your loyalty and want to ensure your stay remains pleasant and hassle-free. Thank you for your continued visits!

      Best Wishes,

      Westgate Resorts

      Price

      Reviewed June 29, 2024

      Westgate cares more about getting people to buy in than the "owners" that pay for their accommodations. We have seen a steep decline on the value of owners and loyalty. No one should EVER buy into a timeshare, but even if you wanted to, Westgate should never be on your list of places to buy into. They don't care about you, and they will screw you over in an instant regardless of how long you've owned or how much you've paid in. It's not worth it in any capacity at all.

      Staff

      Reviewed June 17, 2024

      TimeShares are almost impossible to sell and maintenance fees keep going up. Westgate has a “legacy program” where they will take the timeshare off your hands for a $2500. They get a unit they are selling for $80,000 and still want money from us. Bad deal, bad people.

      Verified purchase

      Reviewed May 26, 2024

      River Terrace was the only place I got to stay at and it was a nice experience. But what Westgate tells you that they sell is this big thing with log cabins and this and that. They got me out $7,000 and I never spent a night up there. It’s a timeshare and I dislike it all other than River Terrace. If you see somebody on the street that's trying to sell you a timeshare, you should keep walking.

      Customer ServiceStaff

      Reviewed April 27, 2024

      Don't know where these good ratings are coming from but they are lies!!!! This company is bunch 7th graders. They have no education and it very confusion (the website). I think that intentional they are not good. I have been with them for a year and half when I was ready to use. All the those benefits they sell you on DOES NOT EXIST. I was on 4 calls with the hold times were 1hr hold times. They hung up on me. This company is all over the place. They really good at bouncing you around to different departments which I also think that's done intentionally.

      My experience has been heart breaking. Don't sign or use these people. I have requested my account be close. I haven't gotten anything back in weeks. Don't not buy into it cause so much headache. Now I tried to book in the correct location they said my account was not active so I'm going to the Puerto Rico when I was suppose to be in Punta Cana. They are TERRIBBLE. I trying to get they won't let you. WILL BE CALLING MY AMEX TO GET MY MONEY BACK IL THEY WILL. But it's a true time theft and headache.

      Staff

      Reviewed April 17, 2024

      We’re LONGTIME Westgate owners. My sister recently left a review for the Resort in Mesa, AZ. The staff was friendly and the views were amazing but the rooms themselves were VERY underwhelming and when my mother booked two rooms we were separated on a family vacation. After my sister left her review all Westgate did was express their sincerest apologies! As much money as owners spend you’d think they’d do more than just apologize! This is not a good look Westgate! You should be ashamed! If I could go lower than a one star I would!

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      Westgate Reservations Company Information

      Company Name:
      Westgate Reservations
      Website:
      www.westgateresorts.com