Westgate Reservations Reviews

Whenever he started trying to sell us stuff, we told him we weren't interested. We said, "No, we're good with what we need." It was pleasant with Peyton the whole time until I turned down buying something from him. We tried to talk to him and he said, "Oh," talking about the cabins that we can see over there. He never was saying words. When I didn't want to take the deal on buying the place, his attitude flat changed. He started getting rude with my wife, mostly. He was a totally different person to what he was when he came up and got us.

We felt so awkward with Peyton. We were going to get a ride up from one of the buses. We didn't want to ride back up with him the way that he was acting, but he said, "No, I have to take you up." We let him take us up to the road, but the whole time, he was like a four-year-old little kid. Other than Peyton, I met one fellow who was nice. He even helped me pack my bags up to the room. All in all, I would rate everything, but that Peyton dude, at a 5. If it was up to me and I knew that I could sell our share and be out of it, I'd let Westgate have it back. However, I've not talked about it to my wife about it and she doesn't want to sell it.

We finally got the vouchers redeemed and we only got one attraction instead of the two promised. We had plans with friends that ended up not working out because we were held hostage for do long. I was really pretty disappointed. We are currently Vacation International owners and am disappointed that Westgate is our parent company now.

I explained that my mother does understand English but benefits from assistance due to language limitations. The representative then stated, “We are in America and you must understand English,” and refused to continue the booking process. I later spoke with a manager identified as Nelly **, who reiterated this position and defended the policy, comparing it to needing to speak French in France. She appeared dismissive when I raised concerns about discrimination.

1. Westgate Resorts actively markets and sells to **-speaking customers, yet appears to deny equal access to services unless customers are fully fluent in English.

2. My mother was present, responsive, and participating in the call, yet was denied reasonable assistance.

3. The tone and wording used by both representatives were unprofessional and exclusionary.

Denying service or placing barriers on customers due to language limitations—especially after accepting payment—raises concerns about discriminatory and deceptive business practices.

In terms of activities, we usually go on hikes on our own and while we don't typically eat at the resort, when we went to Cocoa Beach this past week, my family went for some burgers and they were really good. We also used the pool and went to the tiki bar a little bit. The bar was cool and the bartender was great. The pool was decent too. My grandkids went swimming and had fun. The resort had entertainment up in another section, DJs, and all sorts of stuff for New Year's. It was our first trip to this particular location, and it was good. The resort is close to plenty of restaurants, and we were right off the beach. We went up to Amenity Park and another wildlife park as well.

Our experience with Westgate has been excellent. They offer great accommodations and we've had fantastic stays. I love Westgate and I'm very happy with the program that we have. It works for our stuff. We get plenty of vacations throughout the year, and I would recommend it to anyone that's looking to get a timeshare. Definitely go through Westgate's sales presentation and buy a unit because it's well worth it.

Unfortunately, the try it before you buy it offer fell short of our expectations. Although we kept all the documentation provided, we later realized that the contract containing my initials and signature was delivered by email days after our request. To make matters worse, the initials and signature didn’t appear authentic. This series of events has left us quite disappointed, especially since we initially enjoyed our time at the resort and were looking forward to making reservations for the upcoming Christmas season. Regrettably, given this experience, I cannot recommend Westgate Resorts or consider staying at one of their properties ever again.

The first unit that we checked into was in the B building and the room was less accommodating than Motel 6. The second unit we looked at was more modern but only had 1 bedroom to accommodate 3 women and 1 adult male. The third unit that we checked into was renovated but when spraying down the beds with lysol we noticed several bedbugs. When we went back to the front desk for the forth time management immediately disagreed and stated that the pictures that we had taken were of “spiders” and not of bedbugs. They then instead of upgrading our room to one of the rooms that “RENTERS” are ranting and raving over they told me that they could not grant any upgraded rooms to “OWNERS” this week.

We were then given a fourth room that was in the same building as the third bedbug having room was located in. When we checked in the room the smell of bug spray hit us in the face, the dishwasher was running and all of the ceiling fans were running. This was an extremely disappointing customer service experience since we also had a flight delay earlier and we landed after midnight. Then went to pick up the rental car and was told that they were out of rental cars and to come back in the morning so I ended up spending additional money to rent a car from another rental car company because the resort is over 30 minutes away from the airport. So we ended up getting to the resort after 2:00am and finally checked into the forth room hours later.

After this experience I will definitely be looking into selling my timeshare since I was shown that you are more valuable as a “RENTER” than an “OWNER”. I would advise everyone to just attend the timeshare presentation and continue to come as “RENTERS” because as soon as you become an “OWNER” you no longer have the red carpet rolled out for you. The managers on duty were Danielle and Rudy and neither understood the value of customer service. I will also be posting my experience on TikTok, Facebook, YouTube and Instagram. I am not looking for an insincere apology. I am looking for an explanation of why this happened and I what course of action is management going to take to rectify the problem.

I felt deceived, unprotected, and trapped in a contract that does not reflect what was promised to me. I’ve tried to resolve several issues, but all I received were evasive answers, unexpected charges, and a complete lack of empathy. When I asked for help to exit the contract or renegotiate, I was given no clear options and no human support.

That’s why I firmly warn: DO NOT BUY UNDER ANY CIRCUMSTANCE. No matter what they promise you. Read every clause with legal guidance and proceed with extreme caution. Spread the word! Let no one else fall into this trap disguised as an opportunity. I write this review to protect other consumers and to urge Westgate to review its practices and treat its clients with the dignity they deserve.

This most recent stay was much better. We stayed in one of the quad buildings. There were even two little Cayuga ducks outside. We were also fortunate that they moved us to a bottom-floor unit because my husband has difficulty walking and climbing steps. The only issue was that he couldn’t get into the tub, so next time we’ll make sure to request a handicap-accessible room.