Westgate Reservations Reviews

While we don't typically dine at the resort, my family tried some burgers on our recent trip to Cocoa Beach and enjoyed them. We spent time at the pool and visited the tiki bar, which had a fantastic atmosphere thanks to a great bartender. It was our first time at this location, and the entertainment during New Year's was a pleasant surprise with DJs and activities.

The location is convenient, being close to both the beach and various restaurants. We also explored local parks, which added to the experience. I'm very satisfied with the program we have, which allows us plenty of vacations each year. I would recommend Westgate Resorts to anyone considering a timeshare. The rooms are always clean and well-maintained, making it a reliable choice for vacations.

I would certainly recommend Westgate to my friends and family, suggesting they give it a try. In terms of the various locations available, I've had enjoyable experiences at both the Lakes and the Town Center properties. As for customer service, I found it to be excellent, and the service quality throughout my stay met my expectations. Additionally, I felt that the pricing was quite fair.

Overall, I'm thoroughly satisfied with my experience at Westgate. I also answered the questionnaire they gave me and I gave them 10 all the way across the board.

Interacting with Westgate staff has never been a problem for me. They're always professional and courteous. The timing for my travels has always been spot on. What's been particularly outstanding is that at most locations, they provide a vehicle to pick me up from the airport, underscoring the reliability and superior service I've experienced with them countless times. The accommodations are consistently clean, and I've never faced any displeasure staying there.

Regarding amenities, Westgate truly shines. The facilities, like the pool and tennis courts, are superb. The units themselves come well-furnished, complete with a kitchenette stocked with glassware, pots, and everyday items, meaning I've rarely had to purchase additional necessities. They even provide essentials like dishwashing soap, washing machine supplies, and dryer sheets, reflecting the complete convenience offered on-site.

I absolutely recommend Westgate to friends and family. It's been especially beneficial for us as we travel annually, always ensuring that accommodations are not something we need to stress over. Westgate's service genuinely elevates the experience, making us feel like VIPs with their attentive treatment. Initially, my wife had reservations due to some acquaintances suggesting it wasn't a good idea, but the benefits have far outweighed any doubts. With the unique locations they offer, such as the serene mountains in Utah or the elevated beauty of Tennessee, Westgate consistently gives my family and me truly unforgettable experiences.

I thoroughly appreciate the uniqueness and perks of being a Westgate owner, from the luxurious amenities, top-notch locations, and consistent warmth of their service, it’s clear why we continue advocating for them.

Every other year, I make a point to visit during the off-season. This recent visit was no exception. The check-in process has been typically straightforward and quick, allowing for a smooth start to the vacation. However, during this last visit, there was a mishap with our room keys—they had the wrong end date, which locked us out. It was an inconvenience, especially late at night when we were tired, and it required my husband to make a trip to the front desk to sort out. It took about an extra half hour, which was frustrating.

Despite this hiccup, I’d still recommend Westgate Resorts for an overall positive experience. However, considering our long-term commitment, I'd trade almost anything to relinquish our timeshare because they were going up.

Unfortunately, the try it before you buy it offer fell short of our expectations. Although we kept all the documentation provided, we later realized that the contract containing my initials and signature was delivered by email days after our request. To make matters worse, the initials and signature didn’t appear authentic. This series of events has left us quite disappointed, especially since we initially enjoyed our time at the resort and were looking forward to making reservations for the upcoming Christmas season. Regrettably, given this experience, I cannot recommend Westgate Resorts or consider staying at one of their properties ever again.

The first unit that we checked into was in the B building and the room was less accommodating than Motel 6. The second unit we looked at was more modern but only had 1 bedroom to accommodate 3 women and 1 adult male. The third unit that we checked into was renovated but when spraying down the beds with lysol we noticed several bedbugs. When we went back to the front desk for the forth time management immediately disagreed and stated that the pictures that we had taken were of “spiders” and not of bedbugs. They then instead of upgrading our room to one of the rooms that “RENTERS” are ranting and raving over they told me that they could not grant any upgraded rooms to “OWNERS” this week.

We were then given a fourth room that was in the same building as the third bedbug having room was located in. When we checked in the room the smell of bug spray hit us in the face, the dishwasher was running and all of the ceiling fans were running. This was an extremely disappointing customer service experience since we also had a flight delay earlier and we landed after midnight. Then went to pick up the rental car and was told that they were out of rental cars and to come back in the morning so I ended up spending additional money to rent a car from another rental car company because the resort is over 30 minutes away from the airport. So we ended up getting to the resort after 2:00am and finally checked into the forth room hours later.

After this experience I will definitely be looking into selling my timeshare since I was shown that you are more valuable as a “RENTER” than an “OWNER”. I would advise everyone to just attend the timeshare presentation and continue to come as “RENTERS” because as soon as you become an “OWNER” you no longer have the red carpet rolled out for you. The managers on duty were Danielle and Rudy and neither understood the value of customer service. I will also be posting my experience on TikTok, Facebook, YouTube and Instagram. I am not looking for an insincere apology. I am looking for an explanation of why this happened and I what course of action is management going to take to rectify the problem.

When I told him his behavior was leaving a bad taste in my mouth, he snapped back, “Good, I hope it does, and I hope you don’t come back.” He raised his voice repeatedly, tried to bully us into buying, and even yelled over my husband every time he tried to speak — so much so that our 3-year-old became visibly upset and started crying.

The manager actually called us “idiots for not buying today,” and when we still refused, he told the sales rep, “Get rid of these people. Don’t ever come back here.” Absolutely disgusting behavior. There is no excuse for treating customers this way, especially over a sale. Other guests who left at the same time said they also had terrible experiences with this same manager and felt “lucky to escape.” Clearly, this isn’t an isolated incident — it’s a pattern. After looking online, I now see that this kind of treatment is a common practice for Westgate, and that says everything you need to know. It’s shameful and inhumane to bully families — especially one with a pregnant woman and child — just because they aren’t ready to buy on the spot. If this is how Westgate trains their staff to behave, it’s beyond unacceptable.

• 💰 The pricing is sketchy. We were told the price was $34,000 with $6,800 down and 18% interest. My husband said that was ridiculous, especially given our current situation. Suddenly, the “manager” magically dropped it to $24,000 with $0 down and 0% interest. That kind of dramatic change is extremely suspicious and shady.

🚫 SOCIAL MEDIA UPDATE: After I posted about this awful experience on their official Facebook page, instead of reaching out to make things right, Westgate deleted my comments and blocked me from their page. That says everything about how this company handles criticism. They silence unhappy customers instead of fixing their unethical practices. This entire experience was unprofessional, manipulative, and emotionally upsetting for my family. Please save yourself the stress and avoid Westgate Lakes Resort at all costs.