Club Wyndham Reviews

The whole premise of timeshare like wyndham is that you want to travel to other places in addition to your own resorts. We are supposed to get 4 such bookings per year. I just got off the phone with Owner Resolution a department that takes care of owner problems. I was told that, "sure you can book RARPs at selected resorts". It turns out that Wyndham has drastically reduced the number of resorts in that selected list to the point where it is no longer a benefit. I was told Wyndham can change the list at their own whim. I am royally PO'd. I would give them 0 stars if I could

The accommodations were perceived to be so great we invited another couple along. We land and get to the resort to check in to find they no longer had a reservation nor any signs I ever was booked. Thank goodness I had printed out our confirmation paper. Ohhhh noooow they locate it. Next the agent next to the one who was serving us leans over and tells her to check if we were on the cancellation list. Well guess what?! We were! Why you might ask because they say they overbooked. This happens all of the time it’s in the fine print, proceeded to hand us a 800 number to call for assistance. The 800 number is the same place we initially booked.

Now not only is this embarrassing as we’ve invited others, the agent on the phone advises of a new place. FORTY ONE miles a way that is Significantly cheaper than the resort and from what we were told a undesirable place to stay. I advised the agent this was unacceptable. She played her part and empathized (acting), told me she would expedite the matter and call me back. NEVER RECEIVED that call and $1,500 later (pretty sure more with food and other related cost), I had the pleasure of spending my own money for accommodations.

I NEVER want to hear Wyndham ANYTHING. They should be ashamed of themselves. In addition as many others have stated, the people at the resort are nice but conditioned to respond as so. Their response was due to these units being also timeshares they are overbooking. As a customer, I don’t care about your lack of Operational planning, you are supposed to be a reputable company. Not in my eyes anymore and if you don’t have money to donate, I suggest you stay elsewhere. Don’t fall for a free anything and pay taxes only. Last, if you want a descent resort in Myrtle Beach try the PRINCE resort. Erase Wyndham out of your vocabulary. If only there was a 0 review score. You’ve been warned.

Two years later, we went back and were told that the precious offer was not good and we were better off doing something else, which of course involved buying more points. So, we agreed that time and purchased $15,000 worth of additional points and added a new PIC program that ended up giving us VIP Silver status. This time, they basically told us what we did last time was worthless and we should do something else, but they never even told us what that was. They lied about our VIP status, among other things. We got frustrated and angry and they ended up showing us the door. We asked to speak with a manager and they refused. It was truly unbelievable. Worst experience ever. These meetings are NOT to update you on benefits. They are for one purpose only -- to tell you that what you paid for isn't good enough and you need to spend more money. Deceptive sales tactics and outright lies.

We called Wyndham customer care as soon as we left the office and filed a complaint. We also went through all our contracts with the customer service person and they confirmed that what they told us inside was not true and that the way our account had been set up was fine. They admitted that they use any and all types of sales tactics at those meetings and pretty much said they lie. It's unbelievable. Stay away from Club Wyndham sales centers at all costs. It's not worth the gifts they give you and it will likely ruin your vacation. This company ought to be run out of town on a rail.

I have never felt so uncomfortable with 1-on-1 presentation, quizzing, repeating, asking ridiculous questions. First salesperson said he couldn't do it and got up and left the table!!! Figure they expected us to leave, but we just sat several minutes, then another came, then a third one, oh my what a mess. We should have run but by that point we were already half through. This was truly a horrible experience that will forever scar me---do not listen nor buy anything from these scammy people!!! No amount of money offered is worth the humiliating experience!!!!

Earlier this year, Wyndham notified us they were suspending our ownership for “commercial use” because we used too many guest passes and had not used our reservations for personal use. Our account was suspended for 90 days, BUT during that period they continued to collect maintenance fees of almost $6,000!!! We were charged for something THEY WERE NOT ALLOWING US TO USE. When we contacted them to complain, they said there was nothing they could do and owners are required to pay monthly maintenance fees regardless of circumstances. I joined a timeshare chat room where owners complained about maintenance fees being assessed during COVID when most of their resorts were CLOSED!!! They were directly profiting from the owners while they were closed.

I did an online search and currently there are multiple class action lawsuits against Wyndham. We were deliberately lied to multiple times over the years to acquire more points and what we didn’t use could be used to mitigate maintenance fees via guest passes. We used that model for over 20+ years and never had an issue. Now Wyndham is saying if you use more guest passes than personal use, your account will be suspended…but, you still get stuck paying the maintenance fees. Timeshares are a dying business model and vacation share properties such as AirBNB and VRBO are destroying their market share daily. Do your research and by all means, BUYER BEWARE!!!

If we had been informed of the 400K threshold we would have purchased the 155K points needed to get to the 400K silver VIP status. Now we are facing several hurdles to get to the VIP status our points entitle us. We cannot be grandfathered into the 300K Bronze VIP status. We cannot buy a small quantity of points to get to 400K. And the silver VIP is now 500K points which is a significantly large investment. We were scammed in 2015 when Wyndham took over Shawnee resorts and started switching to points packages. They used unethical sales practices designed to oversell us points and prevent us from getting the benefits we deserve.

After talking about everything and running numbers they came back with stating both Matt and I were approved. After that Matt and I talked about what we thought and that if it goes on him to pay and keep up with it then let’s run the numbers’ part. After the numbers were ran, we talked about waiting and discussing this once we got home because one, I am in the middle of a divorce and two we are boyfriend and girlfriend. The lady told us if we walked out today all the stuff she had to offer would go away. I then told her that we are already have all this on our plate plus looking into a vacation next year (as in 2023) to go on with our family.

After asking us where we were going and finding out when. She stated, "Well let’s throw you in two free RCI week vacations. That way you can use those next year and this will all be worth it." Her sales pitch and the other people in there had a strong game. We still were back and forth about the whole thing, and she could tell but she quickly reassured us everything was legit and that this was an investment we could pass down to our kids. After believing everything Debbie said and sitting through a 5 min signing that went so fast my head was spinning, we left. About 2 weeks later I got a letter in the mail stating Matt was denied and all the money went on a credit card in my name. After doing a little more digging cause I was so upset I realized they put it in MY NAME.

I was very upset but trying to stay positive in all this I decided to call the number for the RCI certificate and get those planned so this will all seem worth it. After getting the run around through multiple people I got told not once but twice that there were no places in Galveston TX which is where we told them multiple times, we were wanting to go this year. Then to add to it I found out that I can’t use them during holiday times. Which is another thing I told them multiple times that we were wanting to be on a beach in Galveston for fourth of July. They made it sound like we were getting something special to then find out it was a lie just to get us to sign that day and not think on it. To summarize we're interested in terminating our contract with Wyndham for the following reasons:

• During my time as a “owner” I could never seem to book anything that I wanted to book this year that I stated to Debbie during ours sales pitch.

I haven’t used anything that they gave me or even the points. I have made my payments but am not able to make payments anymore. I am a single mom of two kids in the middle of a divorce and not only that not with Matt anymore. I have called and reached out to people trying to get this handled. Overall, I am no longer interested in being an owner of the Wyndham Resorts. I will be sure to spread the word to anyone willing to listen as to why buying timeshares are a scam.

This experience has stressed my family out. We have written them and have been trying to get free from this scam. I stopped paying until we can figure out how to get out. Now they have damaged my credit and I can't get financed for a house. Me and my kids will be homeless soon. Wyndham didn't sell me anything but points. I don't own anything so they would not be out anything. They actually would come out better because they could turn around and sell my points to someone else and keep the money I paid in. These fraudulent Timeshare sales reps need to be stopped. If I was the only one complaining I would see that it was me, but across the board on Wyndham alone there are thousands of complaints and sad stories. Help.

Garbage 8 Hotel called and offered our rooms back at original price. We declined because of unprofessional and corrupt business practices. Hoping Wyndham Corporate would uphold an honest and respectful customer service standard. They DID NOT!!! Corporate considered the matter closed. We cancelled our other reservation with Wyndham. Absolutely unacceptable corrupt business with NO accountability for their franchise. We travel a lot and will never give our money to the Wyndham Corporate chain.

Earlier this year after years of dues on AUTOPAY, which was taken out like clockwork, as verified by our statements and our lending institution, they all of a sudden locked us out of being able to get into reservations and said our account had an outstanding balance and we could not do anything unless it was up to date. Needless to say we were flabbergasted and immediately called to correct this.

This began in March of 2023. The financial dept did verify that what I said was true, then I was turned over to Owner Care (which is anything but) but it has taken over 20+ calls to finally get the account saying we didn't owe anything and was up to date. I have spent hours and hours on the phone trying to do this. At no time prior to this happening did we get a letter or an email telling us there was this supposed issue with the account. They had told us there were like $300+ late fees on the account when IN FACT the dues account had been paid at their direction and amount they sent up, every month on autopay for YEARS.

Meanwhile they deleted our RCI account which had over 26000 credits space banked there because of the so called "non-payment" even though again, we were never told this until we discovered we could not access the RCI portion for which we have been paying for with "Travel Share" for years. Our original developer purchase INCLUDED RCI and we were told at the time of purchase back in the 90's that this could not be taken away. Later, when we were told we had to have Travel Share to continue using RCI, I had questions, but was told we had to do that and pay Travel Share every month to continue with that, so we did. Now, however we have been shut out of RCI since May 1st, 2023 for over 2 months! We are paying for something we cannot even use.

When we got through to RCI itself, (several different times to check) they told us that WM had cancelled our account for non-payment! This is after we had been told by WM that they were addressing the issue and making it right, but obviously they have not. Each time I would call Owner care, we were promised a fix in 3-5 business days, but here is over 2 MONTHS later and we still cannot access our RCI account and have lost over 13000 credits there because we couldn't get in there.

On May 30th, 2023 they opened a so called "card" or inquiry with a reference number that meant they were checking into it and would fix it. The Owner Care supervisor rep promised to keep us updated on the issue. To date, even though I have called in many times and other reps have left her messages about this, we have never gotten any type of response. At times I wait 2 hours on the phone to be able to voice the fact that we still do not have what we have paid for. I have documented every call and who I talked to and the length of time. I feel there needs to be some type of action taken against them for fraudulent business and accounting practices.

My issue is the fact that I had an outstanding reservation paid in full and it was not honored. Wyndham should have contacted me and explained to me that the hotel was closing and given me an option to cancel or make a new reservation. Being tourist time in Lancaster we ended up paying over $100.00 more for each room. I would not recommend to anyone to ever do business with Wyndham again.

The promised me 30,000 Wyndham points and never sent them to me. I booked the second trip for 4days/3nights and stayed at Vegas Club Wyndham. I attended the same tour and when my Special Needs son was having a meltdown and spending 3 hours this time … I told them that I had to go and this offer was 30,000 and a free night stay!

Once again they failed to send me an email to download my points!!! This was two times in a row at the same Resort! I had to call the GM, Corporate and Wyndham Rewards at least 50 times. They refused to send me my 30,000 points from my first tour and I had to threaten the GM to send me my points for my second tour! Don’t waste your time! Since I didn’t say yes to a Timeshare, they became total strong armed ** and told me to never come back again. I will certainly use what I have received after countless hours fighting for what was due to me but after that … they will never get my money!

I wonder why the sales presentation is never recorded but the signing of the contract is recorded. Is that so that Wyndham can denied that no such thing was said. Now if you complaint they referred you to the exit portal where they will be glad to take your tens of thousands of points and give you nothing in return except a piece of paper thanking you for making their upper management rich with your money and take those points and make them even more money again and again. I would love to book wyndham resorts all over the world and sit in their sales presentations and tell the true to each person in the room the real truth about Wyndham.

I do have to say that the bed was comfy, and the white furniture was nice. Oh, and they don’t have maid service, but they charged us $36 and change. In my opinion, the gals didn’t clean the room before we arrived. The check-in was in one location and the resort was about one mile away, through private homes. NO ice machine that we could find, nor buffet breakfast. We were given coupons to other places instead. We had used our daughter's points, but we still had to pay $303, not including the house cleaning fee. Not sure if this is usual or not. We always thought of Wyndham as being a high class hotel. NOT ANYMORE!!!

*Note: I was diagnosed with cancer in Feb. '23 (symptoms since Dec of '22) which is why I had not booked...had cancer surgery May 3, a week and a half ago. Again...told them and they could not care less; offered no extension...nothing. Asked for a refund. They claim to be giving me the refunds, but refused to guarantee I would receive anything in writing that I was refunded for these packages. I also was hung up on twice by these rude people. The good news...sounds like we missed a bullet, not buying into their program if this is how they treat their customers. *I contacted my credit card company and filed a fraud claim of having not received service just in case Wyndham tries to screw me out of my money.

The gentleman that I spoke with stated that he was recording this issue as they had received a lot of similar complaints. He offered to give us a refund of one late fee of $15. Here's the question...If the late fee is $15, why weren't we charged $30 in late fees? Why didn't we receive a notice that the January payment had been missed with a warning it would go to collections? Why is Wyndham doing this to multiple owners and getting away with this? Total Scam. Save yourself a lot of headache and grief and just pay for Airbnb, the cost of the actual timeshare plus the annual fees and added fees cost more than if you just paid for a vacation.

I was at work until about 2:00 a.m. with my fiance. We got a room with a king bed suite with a sofa. We left work at 2:00 in the morning. We got to the hotel at 2:30, come to find out $100 security deposit. Next, we find out it is a terribly rundown nasty hotel, drug addicts, partiers. When we pulled up, someone was being or trying to be revived by paramedics for what looked like an apparent overdose. Five cop cars and ambulance, fire truck, the whole shebang. The guy was nice enough to let us pay 70$ security deposit, just asked us not to smoke in the room.

My fiance went up to the first room and found out that there were two twin beds, not like I said. I paid for a king-bed suite. I myself am 39. I will be 40 April 18th and I have several health problems, one being lupus, the other being rheumatoid arthritis which I have terrible in my hands, my arms, my feet, my legs, and my back. Yeah, I know pretty much everything right, it's extremely bad and my hands, my back and my hips. I also have hip dysplasia and degenerative disc so sometimes in the morning I need help with the stupidest things standing up and being able to brace myself pulling my pants up or down to go to the bathroom.

Needless to say it's a lot more convenient when my fiance can sleep in the same bed as me. I immediately called customer service. The first time the guy had no idea what to do when I was complaining so he said he was getting me a number for customer relations. This is at like 3 3:15 in the morning. The phone number was till motel 8. Needless to say, I called customer service back for a second time. They had no idea what to do and put me on hold. A half-hour later I have to waiting I called for a third time where I was told that I only rented a two-bed twin room with and that was what my reservation was. There was no changing it. There was no refunds, there was nothing they were going to do. What they didn't know is since we're in hotels so much because we've been in them since December looking for an apartment, we know better.

I take screenshots right after I pay for the hotel. I catch the time how much I paid, that way if there's a flexible rate whatever the case may be. Anyway I take photos, I do what I do, I said, "Nice, try changing my reservation." The original reservation was not only emailed to me but I took a screenshot. He didn't know what to do, he put me on the everlasting hold then hung up on me. So I went back into the office and the gentleman clerk kindly changed our room back to a king bed. By this time it's 5:22 in the morning and once again I sent my fiance up for me because I sat in the car with a horrified look on my face and didn't want to get out.

He sent me a photo of the room and there was a piece of wood paneling on the wall covered with what looked like blood stains and cigarette burns. I quickly sent a message back saying, "Oh so you can't smoke but you can shoot up. lol" He said, "No those are cigarette burns as well." I said, "Oh that must be a two-part special. I wonder if they charge extra for that." He found out quickly it was clean 7t.ead stuck in the wood, we checked the bed. Yes, we have caught bed bugs Waterford NY hotel, do not go there.

We then stayed the actual room a 2hole 5 hours was pretty nice. The TV was a little as a small but the room was actually decent size. The couch was good. Other than the stained wood and I mean it was in the grain, it's not like if they scrubbed it till they were purple. It was going to come out, they would have had to have sanded it out so the rest of it was clean. It was decent. It wasn't what the first one was which looked like something from a '90s horror movie but in the morning they were complete **.

They were banging on the door before 11:00 bringing the phone off the hook, meanwhile we were looking up just to stay another night because that allows us to sleep until about 3:30 before we have to go to work but they were insane, like he called the front desk. My boyfriend's like, "Less than well you know, we'll book another night, can you just stop with all the banging on doors of it." "Well the room that you're in is under construction so you have you're going to have to change rooms." Even if you say at that point my fiance had enough. We packed everything up.

We went to work and just a few hours ago I tried calling customer service and I spent several hours on the phone with a bunch of ** holds 45 minutes here 30 minutes there, "Oh I'm sorry for your convenience, oh let me fix it. Oh, I'm going to do this. Oh, I'm going to do that." Hang up, hang up. "Oh are you sure, this happened, Oh do you have screenshots, Oh do you have emails, Can I have this number, can I have that number, What time did this happen, Who did you speak with? Where were you, who is this, who was it." Nothing but a runaround. Finally, a guy acted as if he gave a **, acted as if he was human, turns around, puts me on hold till 10:59 where I call back and a computer-generated message tells me customer service closes at 11:00 and they open back at 11:00 a.m. so I can start at this all over again.

So when it comes to Wyndham, do not rely on anybody there to tell you if it's a nice hotel, If there's security deposits, flexible rates, don't even bother with them. It's a goddamn scam. They sure you check your hotel rates on your own, search the hotel name, search it as it is with the address, a lot of third parties will come up. Make sure that you take screenshots of all the different prices because the more that you look it up I found the more that cookies will up the prices on you. I don't know how all that ** works. The technical **.

I'm about to be 40 years old. I don't live on the phone. I'm not a tech geek. I don't know. I just know it happens. But in short, Wyndham is terrible. Booking is awful. Stay away from booking but it's just ridiculous. They want your money. You get this, you get that and then if something goes wrong you're completely **. They don't care if it's 3:00 in the morning and you're in the middle of the worst neighborhood possible in upstate New York so I'm in tears. I'm tired. I'm short on cash. Thanks to this horrid ** company. It will be 7 to 10 business days til we see the 70 back and my bday we will sleep in the small ** over-packed Jetta. Thanks, Wyndham.

I would tell you not to buy into this sub-par timeshare company, but then I would just be shooting myself in the foot. In order for me to continue to enjoy my membership, more suckers will have to contribute into this ponzi scheme. Once people stop buying into this scam, Wyndham would go under immediately and I will be ** with my membership. This is why they pay extremely high commissions to their salespeople and focus most of their emphasis on marketing and sales...not member satisfaction.

Once you sign the contract and Wyndham's got your money...that's the same time customer service ends. Please sign up with Wyndham so I can continue to enjoy my mediocre timeshare with mediocre benefits at a premium price! You can obtain Wyndham timeshares for literally free from timeshare exit companies. Most Wyndham owners are giving it away for free. The only catch is paying the high monthly maintenance fees and being only able to book places during off-peak seasons. Other than that...please, please, please...keep this ponzi going!

Second, they won't give you your key until you agree to sit in on another meeting and then they make you give them your credit card so that they take a $50 "deposit" that they won't refund you unless you show up at their meeting. And at the meeting, they threaten you and scare you and talk for HOURS Even though they claim it'll only be for one hour. This already makes them liars. Third, lack of transparency. During these meetings, they draw these weird little diagrams on pieces of paper to pretend to explain things. If you try to take a picture of it, they say you're not allowed to. Why would you not allowed to take a picture of something you'll spend tens of thousands of dollars on? Fourth, they don't allow pets on any of their properties. Fifth, they prey on your lack of knowledge. They thrive on your confusion. They want you to be confused. That makes you better prey. Easier to con.

Sixth, their hotels are old. They don't update their linens, and you can tell the bed sheets are 20 years old. They don't try because they know that people will go to their properties because you have to use your points. Seventh, there is no availability for the good hotels on good dates. Eighth, it's crazy how these people can look you dead in the eye, smile, and steal your money. How can they sleep at night. There is so much more. But at the end of the day, Wyndham is a scam. Please do yourself a favor and SAY NO TO WYNDHAM.

We’ve purchased our first timeshare w she’ll, 10 years ago, ever since then, there’s always some restructuring, something more we need to purchase and buy to be able to get the best bookings, mergers, Inter-agency Sales. It is all one big scam, but we had no way out, so we kept paying and being ok with one vacation a year in a mediocre (usually outdated) hotel, because the suite sizes are large and suitable for large Family travel. But this now, by the time it gets resolved all the availability will be gone. A total waste of our time and money.

The next evening I received a notice from Discover that a credit card was opened in my name. As I stated previously I did not opt to buy or agree to opening a credit card. When I called the credit card company I found it was affiliated with Wyndham. They had the audacity to open a credit card without my approval. I attempted to call Wyndham no one was available. I called a supervisor who reported she was not involved with the resort sales. She advised me to call the original number and ask for a sales manager. I called that number and had to leave a message. I explained what had happened and requested a call back which never came. Even if I chose to buy a timeshare I would never ever go through Wyndham.

We then go into another room, with a group of others, and we sit with our own personal sales rep (what a joke). She did her part and gave her spiel and toured us through the Margaritavilla resort and blah, blah, blah. She even informed us there were things she couldn't share with us because she was being recorded. Probably should have been sign #1. However, I did ask, while we touring the rooms what the cancellation policy was, if we actually decided to go through with it. She told us THIRTY DAYS! (LIES!!!!) Must've been one of those she couldn't share while being recorded.

She promised us all these vacations we could take with all these points Wyndham was "giving" us. She showed us the huge book of resorts and all the places we could go with all the points Wyndham was "giving" us. She threw out how this would be a vacation home and we could go wherever, and whenever. We could even will this down to our children who would never have to worry about travel money and a whole lotta blah, blah, blah. We are then bombarded by two other sales reps/managers who share their personal travel stories (even though they probably own nothing by Wyndham and have probably never traveled with Wyndham). Nonetheless, they share their sales tactics and we move along.

After a lot of discussion, we hesitantly agree to sign on. We had been there well OVER the 2 hours we were told it would take. We were starving and exhausted and ready to get the hell out of there. I'm sure that's a huge tactic Wyndham uses (let's keep buyers there for hours so they'll eventually get frustrated enough to just give in).

Then, IT happened...the financial part of it. We were asked to put down a very large amount as a deposit. I definitely didn't feel comfortable with this, so one of the reps came over and convinced us to use it for our business and write it off. She fed us a line of ** all right - "You can use as a Christmas bonus for an employee and send them on a trip." "You can use it to bring customers into your business and do a drawing for a week's vacation". - Although none of that would work for us, we do own a very small business, and thought it may (very sporadically), come in handy for business.

I still wasn't sold on paying all of that large deposit from our personal finances, so once again, she suggested we apply for the Wyndham Visa business rewards card. I inquired about it, and she said we could put the deposit on the credit card, while also earning reward points. We ok'd that, so Haley called Barclays on our behalf (how thoughtful of her). We NEVER spoke to the credit card, except on the one occasion where I had to verify that I was who she was calling about. Haley handled the rest, which I was unware of, as I don't feel sales reps should be speaking on our financial half.

After at least a full hour, if not close to two hours, Haley comes back and says "Congratulations, you've been approved for $$$". Again, very uncomfortable that someone we do not know has gotten us approved for something we weren't 100% a-go with, since we didn't know the details and terms of the card. It's also unfitting that she knows our financial status and how much we were approved for. Then, Haley proceeds to tell us that since it's New Year's Eve, Barclays was having trouble processing our application. "But, not to worry", Haley says, " We can put the deposit on a personal credit card, and in 7-10 business days, when your business card comes in the mail, you can just call Barclays and have them transfer the deposit to the business card. That way you can take it off your personal card and still receive rewards for this transfer to your business card."

I was VERY UNCOMFORTABLE with this situation, but I felt highly pressured, so we reluctantly gave in. We'll say we're in HOUR 5, by now on New Year's Eve. We hadn't had lunch, had sat through hours of relentless sales conversations, and were now waiting on a private room so the finance person could go over our purchase.

We finally get in a room, only for her to say, "Hey, I know y'all have been here all day, and it's New Year's. I've got plans, so we're going to rush through this as quickly as possible so we can all get out of here." She speeds through this process and talks like one of those award-winning speed talkers. We have no clue what she's going over or saying, as we're exhausted, starving, and just fed up. She finishes up, hands us a bag with the book of resorts, and sends us on our "merry" way.

We finally got to leave at 6pm, our entire day wasted, and we felt buyer's remorse as soon as we walked out. We went to grab a bite to eat, in hopes that would make us feel better, but we still had a feeling of uneasiness. Within a day I was calling, texting, and emailing her. It took her a while to get back and she sales-repped us, and told us what we wanted to hear, and we gave her the benefit of the doubt.

Let's fast forward 7-10 business days and no business card. We did each receive a letter. My husband's letter informed him that he had been denied for this card. He NEVER spoke to the credit card company while at the timeshare resort, so I'm not even sure why he received a letter. My letter informed me that in order to process my application, they needed some more information and gave me a number to call. I then call this number only to discover they have NO INFORMATION on me!! I called Barclays several more times and they had NOTHING each and every time I called. They had nothing on me and they had nothing on my husband.

So here's where one of many parts of this scam come into play. Who was the Wyndham sales rep talking to that day, sharing our personal information with, that she didn't share with us until she passed the phone to me to confirm I was indeed who she said I was, and then abruptly took the phone back to carry on with the conversation about our finances???!!! To this day, Barclays still has no information on myself or my husband, but yet a credit check was completed on us on December 31.

Here's another lie we were told. We informed our initial sales rep that we had three vacations planned for 2023. She of course says, "Great, you guys can cancel those and rebook with your timeshare". We thought that sounded great, until we actually called these booking numbers and we can't actually book anything because we were lied to about the number of points it actually takes to book a vacation. We were told all these places we could go; and how many points it would cost; and we could go here, there, everywhere for this amount of points...LIES!!!

So after finally realizing how many lies we were actually told, we decided to take advantage of our 30 day cancellation policy and cancel. SCAM #3!! Upon calling Wyndham, multiples times, and being on hold multiple hours, we were informed we actually had 10 days to cancel. That was NEVER told to or relayed to us in any form or fashion. What was told to us was 30 days! Obviously we aren't timeshare aficionados and didn't know that was a lie to begin with. Since we didn't leave with any paperwork that day, we had nothing to go off of, except the word of the sales rep.

I have attempted to contact the sales rep, multiple times, asking for specific information. I have contacted the talks-too-fast finance lady. We have received no correspondences. I have requested certain information, from both, and we have received nothing. I have spoken with various Wyndham reps, in multiple departments, and no success. Instead of providing true customer service, I just kept experiencing continued disgust and disappointment. Wyndham has been absolutely unhelpful, inconsiderate, and could obviously care less about those they continue to screw over. I am a small business owner, with a family to take care of, and now I have a large fee sitting on my personal credit card.

I understand Wyndham makes their billions of dollars screwing people, like me, over on a daily basis. The misleading, the misconceptions, the pressure, the lies, and the overall scamming are nothing short of pathetic and sad. Pure taking advantage at its finest. We have gone down several roads and exhausted many efforts in getting out of this timeshare.

In addition, I am recently widowed and have been trying to get in touch with the Wyndham Cares department for months to find out what my options are for transferring my ownership to my adult daughters, and they will not return my calls or respond to requests I have put in on their website through the "contact us" form. In conclusion, Wyndham does NOT care and I am beyond frustrated.

I just someone else doesn't get bitten too, but has an allergic reaction and end up in the hospital. If that happens, feel free to contact me about a lawsuit. I was told by a lawyer that since it wasn't a brown recluse and I didn't end up in the hospital, there was nothing he could do. If I'd been bitten by a brown recluse, I'd probably be dead.

Also, our hotel room came with a microwave, but it was broken. I called about it being broken 3 times but it was never replaced. We also needed an extra roll of toilet paper on our last night there. Since our microwave was never replaced, I had a feeling that we would not receive another roll of toilet paper. So I went downstairs and got it myself. The girl at the front desk was watching something on a computer, which is fine, but when guests request something, it should be handled in a timely manner. They shouldn't have to go down to the front desk to get it.

I called the title division got sent to financial division who took almost 3 hours to find my account, then told that another division would email letter stating I had zero balance as this is what financial found. Next day I get email stating I can reinstate payments. My time share was sold back in 2019. I have since contacted again with over an hour on the phone and was told they could not find my account, finally did and they sent email to get correct letter sent. No response to date. I called a 3rd time and spoke to financial division and got told this 3rd division worked behind the scenes and had not way of contacting them and I would need to contact the title division after the Christmas holiday, will be doing this Wed. Stay clear of these people as I never used the timeshare, never been to it and was told that the contract would be terminated once sold and if I had a balance would be sent a bill, never received a bill and no one is going to tell me they have not sold another timeshare since 2019.

I personally furnished bank statements as they requested on two occasions which proved my bank account had been drafted. But that was not good enough. Then they wanted me to prove they had received the money from Barclays who manages their Wyndham Rewards Visa Card. I am now working with Barclays requesting proof my payments were sent to Wyndham. Never purchase anything from Wyndham!

Original review: Wyndham Vacation Resorts recently converted to new financial software which tracked the collection of maintenance fees. In the conversion process they lost autopay and payment history. I started receiving collection calls from Wyndham in October stating that I owed 3 months of unpaid maintenance fees which were actually paid. I was given an email address to send proof of payment. I received a response that the department I sent the information to was not handling that issue. I sent a complaint to management and was given a different email address. I forwarded the proof of payment to that address and have heard nothing from them. The collection calls continue weekly in violation of the Fair Debt Collection Act. Wyndham created the problem, they expect me to fix it!

The offer for the Free Week turns out to be more or less fraudulent and certainly very misleading. It is provided by Gocrv as a supposedly "Wyndham Rewards Points 7night 8 day Resort Condos" but is actually, at least in the case of Hilton Head, a Super8 motel at a cost of $199 for taxes and fees with options to "upgrade" for more costs. You give them your dates, pay, then try to reach an agent who will tell you what might be available. They mentioned something about claiming credit refunds in the fine print and I got suspicious. Fortunately, I read the reviews of Club Wyndham and Gocrv before I sent money so our 2 hour waste of time got us 1 round of golf. Unfortunately, they do have our phone numbers (they insist on a home number) and email address so I am anticipating spam calls and emails for years to come. This really cheapens the Wyndham brand.

What I find perplexing as well as maddening is that I distinctly told the salesperson twice that I was not authorizing a credit inquiry. He advised that he was simply updating my information; however two days later when I returned home, I was I informed that a credit report was run and in fact, I was contacted by a mortgage company under the pretext that I was seeking a mortgage. I contacted Wyndham directly to contest the fraud committed by its employee, but I was informed that I had provided an authorization.

I am sharing this information as I want the public to be aware of the scams perpetrated by this company and so I advise anyone considering attending an owner’s presentation to be very vigilant doing the hard sale and not to sign anything unless you are in full agreement with the sales pitch. Remember, authorizing a credit report is not a prerequisite to attempting an owner’s update and/or receiving gift card for the grueling presentation.

Big John comes in and was the ultimate rudest most disrespectful, ugly man I’ve ever dealt with, worse than any used car salesman, he too had a starving family and kept asking us why, why, well we are 70, just lost one husband and there on a date with my new guy and we use your hotels and sure enjoy renting your resort when we can. Just don’t need something like this when we will not be vacationing many more years. He was a mean, rude, ugly man and told us we are what they don’t like, coming in to get freebies. We’d have rather paid for our tickets 10 times than go through that! Not only did we not feed their starving families “shame on Wyndham for starving their employees” we will never pay our money to stay in a Wyndham hotel, resort, cabin or campground! Just don’t do it! If Wyndham can’t afford to pay starving employees we should not give them our money.

Original Review: I have tried to cancel this Timeshare several times starting on 9/14 through the sales agent Joseph ** and each time he kept telling me that I can get Financing through my bank for a lower interest rate. He said that another customer with a lower credit score than mine was able to get an interest rate of 7%. Another agent/ manager was also there at the time when I told him that I could not afford this interest rate and monthly payment but he kept on insisting that I would get a better rate elsewhere. On several occasions starting on 9/13 I went to the office to try and cancel but I was always pressured/ lied to/ deceived into keeping it. Mr ** also told me that with this new VIP status I would be getting many more benefits such as VACASA which I could use in Jamaica and that turned out to be a lie as well.

He also deceived me by saying that my new payments would work out to be the same as my old payment but with more benefits. He said that someone would call me to go over my benefits as a VIP member but no one has since. After contacting Mr ** on many occasions through phone call and text messages about my concern with this updated Timeshare and my inability to get a lower interest rate, he then told me to take out an equity loan. I called my mortgage company and they advised me that if I did in fact get an equity loan that my mortgage interest would be raised and I would have to pay a closing cost. I decided not to do that, to not put myself into debt. At this point I tried reaching out to Mr ** again to tell him what was going on and my concerns but he stopped taking my calls or responding to my messages. I had to call him on his work phone and after several failed attempts in reaching him, I finally was able to speak to him.

This was when he told me that he was sorry but he could no longer do anything to help me because my 10 day grace period had expired. I have tried calling Wyndham on several occasions but was unable to reach anyone and when I did they would just transfer me or put me on hold for up to an hour or more. I called and left a voicemail for Byron **, the agent that did the closing when I couldn't reach anyone and I have not gotten any response from him also. Wyndham is now charging me twice for 1 Timeshare. They charged me $323.84 and $199.76 on my Wyndham credit card. They refunded the $199.76. They also charged me $572.25 on my CapitalOne credit card, which I disputed and has gotten a provisional credit while the investigation is still pending.

When I walked into the lobby to report it to "Lloyd" the clerk, he could have cared less. He said, "well, sorry it happened. Do you want a bandaid?" Incredulous, I asked him if he had a way to make an ice pack and his cavalier response was, "no, no ice packs". There was not one iota of concern that as a woman traveling alone, I was now injured and in a strange city. No offer to do anything to help! Shaken, in pain and bleeding, I was left to go back out and drag my belongings upstairs, with no help and no idea where to go for it.

This place was recommended by a local, who was thinking of the close proximity to the airport and had no idea what a dump it is. Had I known it was so dirty, unaccommodating and filled with safety hazards, I would NEVER have made a reservation there. I took pictures of the hazards that caused me to trip and the filth in the room. I even picked up something off the floor and it was an old TOOTH!! At least I was able to get them to move me to the first floor the next day by filing a complaint with the third party through whom I had reserved and paid for the room. This place was such a dump! I felt as if I was in the middle of a brothel surrounded by drug dealers. Unless you fall into this category, I suggest you find another place to stay. And I have photos to support what I have stated.

You are not safe nor is your personal data or identity if you stay at Wyndham! Have had no help from anyone at Wyndham for one year! This was NO VACATION!! I booked an extra week at a different hotel to sort out this DISASTER. I wasted my vacation time, money, and energy. Interesting, while at this second hotel, I met another woman who also said Wyndham Tower on the Grove, the year before, would not return her license and she too felt blackmailed in order to get it back! We exchanged contact information should we find ourselves in a class action lawsuit when more people start to come forward.

I met with the General Manager, Curtiss ** who assured me he would help, NOPE!! I filed a police report and an FTC report. In the past year no one has assisted me, even though they all assure me they will. And it is impossible to contact the CEO, CFO, Human resource director, etc. The GM, Curtiss ** was transferred to Atlanta, the new GM Helen something?, told me there was nothing she could do and passed me off, Jennifer ** from customer/owner service who did absolutely nothing and passed me off to Matthew **, supervisor who said he was happy to resolve this and would have it done in 2 weeks, that was July. Worthless.

I thought Wyndham was a reputable business, I learned it is the opposite. I wasted my money, time and energy dealing with Wyndham and their incompetent and uncaring employees. Plus, over the past year have been constantly stressed over identity theft and finding my info on the dark web! This surely was the "vacation" that keeps on giving. I am sick over this. Do not stay at Wyndham! Do not trust Wyndham employees or executives! Every family member, friend, neighbor, professional, social and alumni association has been notified about this shameful, disturbing, unprofessional (and perhaps illegal/criminal) activity on the part of Wyndham employees and the inability of senior executives to rectify it. Do not stay at Wyndham, do not buy from Wyndham and do not do business with Wyndham.

I canceled everything, contacted my bank, contacted the police, and then contacted Wyndham Customer Care to let them know they have somebody taking people's credit card numbers in their call center. After finally getting a hold of customer care, about an hour and a half, I explained the situation to the lady and there was a language barrier that took about 20 minutes for her to understand my credit card # was stolen from a Wyndham employee and it wasn't Wyndham having charged me twice. I still don't think she understood...

It's been 2 weeks and nobody's contacted me in any way shape or form, "Vanessa" is still there booking your appointments getting your credit card information and stealing your ** so, STAY AWAY FROM WYNDHAM!! (I'm all for that guilty until proven innocent but this is far too close coincidence for it not to have been this girl working at Wyndham and this is the first time in 40 years I've ever had my credit card numbers taken.) The call was recorded should Wyndham ever decide to investigate their employees.

They split up the couples to separate “sales people”, Pablo was ours. He lies, scams and tries any and everything to make his sale, when he realizes you aren’t going to buy, he becomes rude and condescending. He refused to show us prices any time we asked and tried redirecting us by showing pictures of his family and telling us about his life (he raped our ears, be careful of this), then when we were ready to walk out without our gifts, he got his supervisor to “make sure he did everything right”, ya, that’s a lie too. They just tried to keep the pitch going. They didn’t want us to leave. We finally got our gifts and left. After returning to the hotel we found they had the building next to us for “tours” also. Upon asking I was told that it was for “already owners”, Pablo told us that “he usually only deals with people that are already owners”.

Sorry which is it? I can only derive that they take you off site and bring members from the other hotel to the one by this hotel so you feel like you are stuck until the shuttle gets you. That way you are less likely to leave. They also had them all over the river walk and in the mall trying to get you. They were like cockroaches. I think I would rather spend a year in a Mexican prison than do that again. That is almost 2 hours of my life I will never get back. My wife and I are so disgusted with the marketing crew and sales crew. That even though the hotel, crew and room were really nice and good. I do not believe we will ever stay with Wyndham again.

Ninety minutes later, they opened the doors and sales agents approached each of us. The agents took us to individual cubicles and proceeded to pressure us into buying membership in Club Wyndham. This was repeatedly billed as an "investment." They indicated properties all over the US and the world (through their partner RCI) would be easily available for our personal use if we wished, but also could be used for profit. They promised they would buy back the contract at any time if I wasn't satisfied. And they stated that I could easily use my points to rent out rooms to other people if I couldn't utilize my points. (Of course, all of their promises were false as I have since discovered -- but continuing).

They utilized every manipulative and vile trick in the book to make the sale and keep it. Some of these tactics included: wearing us down over *4* hours by entering and exiting the room for extended periods; providing neither light snacks nor water; asking us not to use our phones (!!); moving us between multiple sales agents, each promising "better deals;" and discouraging us from leaving to consult with loved ones. Unfortunately, I caved and purchased the timeshare. After being rushed through the contract signing at approximately 10 PM, and being told to "read the details later if you need to," I was also told to "try accessing the site for membership information in 7-10 days." Why? Because this would obviously allow the rescission period to expire (of which they never mentioned and I had no information).

Regardless, I attempted to make the best of the timeshare, which ultimately failed. Multiple times. Even accounting for the pandemic, essentially nothing they promised was available for the point sum I had purchased. I was called, without exaggeration, between 3-5 times per week as they attempted to sell me "upgrades" and when I refused, I was treated quite poorly. The most recent attempt at utilizing the timeshare in Florida in February yielded "sorry, nothing available" after a 45-minute hold on the phone. I have recently dialed four different numbers in my attempt to discuss the timeshare with Wyndham. The timeshare exit/"Wyndham Cares" numbers are either dead or result in an infinite hold. Just to test it, I let my phone go for 75 minutes before a customer service representative answered and immediately disconnected me.

In short, do not UNDER ANY CIRCUMSTANCES, do business with Wyndham. Do not attend timeshare presentations. Do not attend "investor" presentations. Do not attending "owner meetings." These are all nefarious endeavors meant to defraud you. A simple internet search for Wyndham Timeshare will show you the absolute misery they have caused throughout the US, Australia, and other countries they are allowed to operate in.

At one of the presentations, the lady got so mad because we refused to buy anything. She yelled at me and said, "You're not tied to that chair. You can leave anytime." I told her she was right and got up and left. Another time I took my BFF and they harassed her to death trying to get her to buy. Her husband had just passed away and they were like vultures. They kept on and I finally said, "We need to go." They kept talking and refusing to give her the gift promised for going to the presentation until I stood and started screaming, "Quit harassing her. We want to get out of here now." Because I made such a scene we got out of there after 3 hours of torture. The rooms and resorts are nice but they will continue to make you buy more and more. Stay away and don't trust anything they say.

When the pandemic hit and everything was shut down or on hold, we were still required to pay our maintenance fees and loan payments and were given no break from the resort. I call but could not find anyone to talk to during this time. The only time they would call is to see if you want to upgrade. I feel that my entire life will be paying for this timeshare and that no matter how close I get to paying if off. Wyndham will have some reason for me to upgrade. I have had the reps tell me that my plan is no longer of value and I needed to upgrade to be able to vacation. I am drowning in debt because of the pressure to buy by the sales reps. I am having to work 2 or 3 jobs to pay bills. The sales rep had me believing I would own this timeshare when I had it paid for. There is no such thing. I have tried to talk to them about canceling the timeshare but no one wants to help. During this entire process from purchasing up to date. I feel like I have been taken advantage of.

Could no one have let me know? We already requested vacation and had no time to make new plans. The presentation itself was just like everyone says. High pressure and borderline aggressive. I wanted to try the free trip first to see how it went. This definitely helped me decide that I made the correct decision. I can’t imagine what a pain it is to be a member and pay tens of thousands to deal with this stuff.

We are now moving forward with contacting the corporate offices as we are unsatisfied with the lack of attention to this matter. This was our first vacation using a Wyndham resorts and we are truly dissatisfied with the lack of response to our email from the general manager about our room having roaches in the bed. As we were leaving the hotel heading to the airport back home, the manager finally acknowledged that she received the email and said the matter would be addressed this evening.

It wasn't until the 5th and final day of my stay, after asking every day after the status of the footage, that I was told secondhand by an employee that Dawn said the owner Ravi ** would have to look at the footage instead and that he would get back with me. Also throughout my stay, I found the exterior doors would not close after entering or exiting the hotel. So if you stay here, be aware that anyone can enter into the building regardless of whether they have a keycard or not.

The boss (redhead with a gold watch) was VERY rude, and condescending. Saying we were stupid for not buying. We agreed to do a “soft inquiry”, to see what the numbers would look like and wanted to “think” on the idea. Because they do make it sound VERY good. They were asking $50-$100k for a “peace of heaven”. Btw, it wasn’t a soft inquiry, it immediately showed up as a “hard inquiry” because they zoomed through the slides on their iPad and ran my credit for a Barclays Wyndham CC. I have bought houses, cars, and had several credit cards - but this was so pressuring. The salesperson, named Robert (dark hair, also a realtor in the area), said he would suggest the CC if we decided to go through with buying because of the awards but DID NOT make me aware that he was submitting an app for me.

He was zooming through the slides and we were trying to also tend to our toddler, and I was immediately approved and didn’t realize until I had left and logged into my Barclays account (I have a card through them), and saw I was approved for $8k!!! I have read many reviews and it’s the same experience. They said they were doing a “preapproval” because they do in-house financing, and wanted to run my credit not apply me for a CC. Also, the salesman wouldn’t give me his name/contact info. I told him we wanted to think on it and get back to him, but he would’ve give a card or anything. But showed me his online rewards account and I caught his name from the top.

His name is Robert (a realtor in the area as well). Very slimy, degrading experience. It is my own fault for typing in my SS #, but they don’t make you aware and don’t let you read. Thankfully we didn’t sign anything but I am worried they will run my credit for their in house stuff. I am very aggravated with the entire situation.

This was very deceiving from the beginning. I was almost in tears because I was so angry. Who are they to tell me I can't leave. I should of just lost my $99 and said lesson learned. On top of that they did a credit check on me and now it is on my credit report for 2 yrs. This was the most deceived I've ever felt. I lost memories with my daughter due to being here 1/2 the day. The salesman will NOT take no for an answer. I made it very clear in the beginning of the meetings, etc. that I was not interested & I only came so that I did not lose my $99. This is no way to do business & now I will NEVER stay at a Wyndham & will make sure I tell everyone the same that I know. And now they are saying I'm a Wyndham member and sent me a card. You can take this card & shove it.

At this point I was beyond fed up, my husband was annoyed and since we wanted to be polite we kept saying NO. The numbers don’t make sense, they want to say one thing but come out with another. My kids were beyond fed up and sleeping on our laps now. Then we still had to wait for an “exit interview” with this older man who clearly had no interest but had to do his job and was rude and still tried to make us buy a smaller amount of their timeshare program. Flat out said NO! And got my keys at this point you can’t even try to be nice. All morning WAISTED! Guys RUN!!! Don’t agree to going to this ** show please!!

We were told that the presentation would only be a couple of hours. When it started going over that time limit we said something to the rude salesperson. And he said he didn't know we were on any time restrictions. I've been to timeshare presentations in the past, this one was by far the worst and misleading one I've ever been to. If I could give them a rating star of a zero I would.

2. The place is under construction and… THEY PUT YOU INTO THE ROOMS UNDER CONSTRUCTION. We arrived at our door with a typed note warning not to use the balcony, with another big red sign on the sliding doors NOT TO OPEN THEM. The bathroom didn’t have a catch on it for the door to close, the smoke alarm battery latch was hanging open, the front desk NEVER answered the phone, room service is nonexistent other than a pizza place, and the pool and beach access close at 8:30pm – forcing you to enter the beach from a public access located on the sides of the building.

3. We went to order a drink at the Tiki Bar and the bartender was rude and inpatient with us – for reference here there was only my wife and another couple at the bar. Once she got our order she started complaining in Spanish as she made them. So, we $40 for two drinks and to be treated like we weren’t welcome there. 4. Needing to call the front desk for assistance we were met with continued ringing, and no one answered. Actually, had to leave room to request a few more bath towels and more toilet paper as they only left one roll in the bathroom. Then we only received one more roll. Considering this establishment calls itself a RESORT I expected a bit more for my buck. Stays are not cheap and when you add in cost for forced VALET, expensive add-ons, and no friendly customer service, I think you can find a better place to spend your hard-earned cash.

Shame on you RAMADA for letting this happen in one of the most visited beaches in Florida. Pictures available on request! NOT RECOMMENDED TO ANYONE.

We were stuck and no idea if this program works for us or not until 3/3/2022, we finally get access and then tried to use this program, but this "TraveUP" is a cheating program, we can’t get discount like sales promised, it only have 5%, maxim 10%, The price came out more expensive than the regular traveling agent website, such as “Hotwire.com”, "Travelocity" or Expedia etc. I can’t believe the facts how sales from Wyndham can cheat us. Wyndham sales cheated/lied to us, and Travel Up services they promised us during the sale did not match the service I received when using this program. In turn, which caused us to spend a lot of more money without usage of this program and the points they presented to us.

Originally I paid this new contract in full using my credit card, so I reported this cheating sales to my credit card company, also opened the case with Wyndham ownership, Case # **, IT HAS BEEN THREE MONTHS, no any update so far, my credit card company advised me, they passed my complaint to Wyndham and asked them to provide the resolution, Credit card company hold my payment in order to get resolution from Wyndham however Wyndham never response to my credit card company, Wyndham turned around open a loan using my personal information and blocked my 400,500 available points, and I never missed my any maintenance fee, I didn’t own anything from Wyndham, all my previous contract paid in full.

I don’t understand why it took so long time, Wyndham didn’t resolve my issues, and since my full payment hold by my credit card company, Wyndham opened a loan for me, their collection department every day called me to pay their money, and my case purposed hold WITHOUT any resolute, I called them every day, no one provide me update, they blocked my all account and don’t allow me to use my points and continue to charge me monthly maintenance fee. It is purposed doing this way? They can sell more points to other unknown customers using my points? Please get away Wyndham, this is the company with cheating sales.

I am a Wyndham rewards member and Credit cardholder and have considered tearing up the card and never staying there again because of his treatment of a CUSTOMER! I still, a day later, cannot believe anyone who works with the public would act like this. I am a widow, so I was alone, and I was the last to leave out of 30 or so people because of their badgering. Shameful .. Do not go. The points you get are not worth it; however, I feel his actions would have been different had I had a man with me. It was 100% intimidation of a senior widow. Proud to say I did not back down or away from his insults and demeaning postures.

We tried to reach Jay and Mr. ** and our calls went unanswered. We realized then that we had been scammed. We returned to New Orleans that following year, paying out of pocket for an AirB&B as usual. With the pandemic shutting down Jazz Fest and travel in general, we just returned from New Orleans a week ago and my wife and I were reminded of how poorly we had been treated by Wyndham and called their customer service to complain in hopes that someone would make this right. All we wanted was a stay in New Orleans, which is precisely what we had paid for. The customer service agents were rude and obnoxious--apparently, they treat people poorly for a living working at Wyndham and it appears to be perfectly acceptable. They claimed the offer expired despite our attempts to use it followed by the pandemic. No one ever attempted to contact us or tried to make the situation right.

We escalated the issue up a single level and were told very snottily by a woman by the name of Greta that there was nothing that we could do about it because our account had been closed. She had absolutely no empathy, care or concern and sounded like she actually enjoyed telling us that. We are absolutely disgusted by the way that we have been treated by Wyndham and I would discourage anyone from even engaging with this disreputable organization in any capacity whatsoever. There are many options out there. Spend your dollars where you are respected and appreciated. Do not waste your time with confidence men who will say anything to get you to sign on the dotted line for goods and services that you will never receive. It is not worth the money, headache or disappointment.

We absolutely love New Orleans, but we hate the dishonest games and tactics that Wyndham employs to attract clients. Not a good look for the brand in general. I would advise you to steer clear, but if you absolutely must, know what you are in for and get a confirmed reservation before signing anything at all. We do not recommend it at all.

With RCI, we could book 7-day vacations for a total of $149. Nope! That was never a real offer. The minimum price is $289. Fake “one-time” deals. The salesman said if we came back the next day, our package would be almost $10,000 more. Do not go to owner updates either. Those are also high-pressure sales meetings to make you upgrade. Oddly enough, they ALWAYS offer “one-time” deals. Don’t let them make a fool of you and stick you with THOUSANDS in debt.

We were young and dumb and bought into their program in 2004, and up until this past weekend had not had a bad experience with the program. But we were considering eventually getting rid of it, because we never use all the points we have, even when transferring them to RCI exchange company, and have had points expire or had to pay to renew. We have avoided more "presentations" over the years but this weekend staying at a Wyndham location in Myrtle Beach, SC, for a totally different situaion, we were talked into one because of "recent changes" to the program and since I wanted to make sure to be informed about them and we had not been to a presentation in so many years, we agreed, and of course we were offered free gifts. Only supposed to be *60* minutes.

We knew we would decline any upgrades and were open about that to the 1st guy to talk with us who made it sound like we just watched a short video and then could sign a paper saying we accepted or declined. He of course disappeared and after the 40 min video, we were escorted by another guy to a different room where it proceeded to get ugly. We were polite for a little bit, but we did make it clear we just wanted to know what the bottom line was. It was already going on 90 mins from arrival. We were on our way home that day. Basically they were trying to imply we were stupid for not plopping down thousands of dollars to save money in the future when we are already owners. Telling us our ownership is Not enough now. We need to spend this money to unlock our Reservation priority.

After 10 or 15 mins of disagreeing with why we were even there, and accusing us of not bringing our paperwork (that we didn't recieve, because we were talked into the presentation at resort check-in) and explaining we just wanted to sign our declination and leave, we were called combative and confrontational and I just had to walk out. I left their free gifts and left in tears. I have never been so angry at a salesman. We vented and fumed all afternoon and now will do whatever we can to try and get out of the ownership we do have, even though it will probably take quite a while and cost more money but I will not be fooled to get tied up with any more points and fee obligations. After reading these other reviews, I realize that our experience is not unique. These salesman are truly high pressure, rude and obnoxious to be around. I will never do it again.

A week later in the mail I get a letter saying I have a 6700 credit line with wyndham. I never applied for that and if I not buying it what the heck I am going to use it for. I was upset sent a letter to wydham corporate and they did nothing and I said I agreed to it. I was never told it was credit line so I sent a fraud letter to all the credit bureaus, got it off my report and made a complaint with Vegas attorney generals office. Waiting to hear back on that. Beware if you are doing a presentation in the Las Vegas grand wyndham club grand desert club. They backed up their lying sales agent. What a horrible company trying to sneak a credit line through. I am totally upset. What a horrible, horrible company

Today, speaking with Marissa in the CARES Dept., topped it all. She basically told us that she didn't see any of our concerns the way that we do, in other words, she has no idea why any of our concerns are valid. She was very rude. When asked if we would be prompted to do a survey, as with other Wyndham Dept, she said that that Dept did not offer one, No Wonder.

Nothing will be done because they just need warm bodies to fill seats and answer the phone. We have asked that a Supervisor respond to us for 2 months now. When asked when we may hear something, Marissa said they were still responding to owners from November and December of 2021. If that is true then Wyndham has bigger problems than we are even aware of.

This has been a horrible experience and there is no light at the end of the tunnel as again, we are told the process may take well over a year. They deceived an elderly woman, my mom, into giving up all her points to go towards maintenance fees that she would have to continue to pay throughout the whole process, again over a year. Then the process was not started until 2 months later, so those funds went towards nothing. That was a concern that Marissa could not understand, 'she didn't see it that way' were her exact words. We were also told to use a Title Company to split a deed that did not exist. After paying them, they discovered there was no deed and reimbursed us less a $60 fee. Again, according to Marissa, not their fault we paid that company. Wyndham told us that was what we had to do, giving us the name and phone number of the company!!

We are exiting because my father died and my mother does not want the over $1000 a month maintenance fees. This has only caused her added anxiety and frustration. They had almost 2,000,000 points and paid tons of money to you for many years and now that we are trying to Exit, this is the way we are treated. Abhorrible. My parents paid extra money, again which Marissa knows nothing about, 'anyone is free to sell their timeshare back', in her words. Yes, by using a third party and getting a fraction of pennies on your dollar. That is why they paid. To protect whomever of us sold it back so that we could a little more value out of it.

Why you pay fees for over a year, not using points is very unclear as well, again since monies were initially paid to be able to do that. My dad always stood up for Wyndham and I gave him the benefit of the doubt. How wrong he was and disappointed he would be. Our family will never give anyone a recommendation to be in any way associated with Wyndham.

Unfortunately, it was all smoke and mirrors. They conveniently did tell me the maintenance fees would increase every year or that my children would be liable for whatever cost they could inherit. They offer you “free” trips in bonus points for signing up but those were nearly impossible to use. The interest rate was never disclosed and now we are looking at having to pay double what we were quoted. When it’s time to sign the contract with them they do it so fast you never really know what you’re really getting into. Don’t let these people fool you, look at the other reviews. What Wyndham has done to me, and my family has been devasting. Wyndham conned me and it’s been a disaster on our finances. I hope to continue to expose these Gas lighters!

They are a despicable company for not being truthful about the TRUE COST of their junk timeshares! You end up paying an ASTRONOMICAL price for something you can get at a fraction of the price online. Their availability is the worst! Good luck booking anywhere you actually want to stay! Their entire timeshare scheme is fraudulent. Wyndham timeshares will ruin you financially. Read what others are saying about them! They clearly have a HUGE problem with their truth in lending practices but somehow get away with it through legal loopholes and strong-arm contracts! What does it say about a company who practically forces you to open a credit card to pay them? IT MEANS IT’S A RIP OFF!!!! SHAME ON WYNDHAM! I will continue to EXPOSE these deceptive sales practices!

Yesterday, I received a credit card opened by Barclays US Bank under Wyndham Rewards with a $2000 credit line. Not ONCE did I knowingly sign up for a line of credit! I can not be doing that right now! I never activated the card. I made a My SSA account. Made a dispute against Wyndham Vacation Resorts to the FTC, which already has many claims against them. Froze my credit line and reported to all 3 credit companies.

Moral of the story if you do go: shout very loudly so many participants can hear, "You do not need to provide your social number unless you plan on buying the product. REPEAT: DO NOT PROVIDE YOUR SOCIAL SECURITY NUMBER UNLESS YOU ARE BUYING THE PRODUCT." That way, you can still get your free gift but also not be scammed with accounts you didn't intend on opening. Save as many people as you can please. Thank you for reading.

The smell was so strong of deodorizer I was getting nauseous. The place needs updating desperately. No USB charging in the rooms. The carpet was stained in the hallway. The rooms were clean but so outdated. The furniture was old too. I thought Hyatt was a reputable name which is why I chose this location. What a major disappointment. Shame on whoever runs these places. The 90’s called and want their rooms back.

They didn't explain everything on the contract and said everything was already discussed. We trusted Wyndham and the sales team involving many different people making it more confusing. The actual cost of the timeshare could have paid for a home. Many times I would call for a timeshare where we wanted to go. The closest they had to offer was more than an hour and a half away. This happened several times being too far away from our chosen destination. We were told there would never be an issue. They said we would be able to go anywhere, any time we wanted. Another LIE!! The final straw was when our son got married in Virginia Beach and their place would be very far away for us. NOT GOOD!! All they want is their money. That's the only thing they will talk about.

One man said I could try to sell it through a realtor but we would have to get current with payments and then if it did get sold, of course the realtor would get a commission. Another woman bluntly put it "we can't help you." And after asking for help, another hearing my complaints said Wyndham doesn't work that way. I bluntly put it, everyone that I talk to says the same thing and I think this is part of what you are told to say. I also told him that I feel that Wyndham plants "excited people" into their so-called group talks to make everything sound so WONDERFUL AND EXCITING. All we want is to be refunded for this timeshare that we were tricked into.

The salesperson did not explain how this would happen but stressed that this would happen. Our salesperson said that she would contact us once our account had a chance to reconcile. Wyndham set up the phone meeting for July 12th. Our salesperson would go over Plus Holidays and Travel Up with us. At this point, we did not know how the points would pay for maintenance fees. The phone meeting did not happen on July 12th. We began trying to contact our salesperson and the sales manager. After more than a week, we had a phone meeting with our salesperson. Wyndham told us that we would have to list our points to be rented out to get money for them. Upon calling to list them, we found out that doing this would not even come close to covering all of the maintenance fees. We were lied to! We questioned the salesperson and the sales manager, and they never denied that they told us our maintenance fees would be covered.

We discovered that we did not have a copy of our sales contract. They first told us that it was on a flash drive that we received in our sales meeting. When questioned about this, we were told that they would resend the link to our sales contract. My wife, Melea, has been physically sick since we found out that our maintenance fees are not covered. We weren't completely unhappy with the timeshare before the 2021 upgrade, but we never will use Wyndham again after this. We want the entire contract canceled, and we want a full refund for the 2021 contract. We tried to explain this to Wyndham and they were no help so we went to the BBB. Our case specialist never responded or reached back out to us! We are beyond sick of Wyndham!

The contract began at the Kona Coast Resort HI on April 25, 2016. The sales rep. was Ryan ** and the meeting lasted for 4 hours. We were promised several times that this was an investment and an easy way to travel. We were put under great pressure and had no option to ever leave with the free tickets until we convinced the salespeople we didn't want the timeshare. We tried pushing back but they did not take no for an answer. After a long time of being sold this dream vacation package, we cracked. We were exhausted and ready to leave. The initial maintenance fee was $320.63 per year. Cost was $30,093.40. Contract **.

Reluctantly, we upgraded at the Kauai Coast Resort HI on May 31, 2018. The sales rep. was Cheyenne ** and the meeting lasted 3+ hours. Again, we were promised that they were "fixing" the problems with the first sale and this was going to help us to make the timeshare work like they promised it would. This never turned out to happen and proved to be more lies. Cost was $33,738.60 Contract **.

The maintenance fees go up every year, and we were never told this would happen. At some resorts, we were confronted by rude and unfriendly staff, especially when we refused to go to yet another “update” meeting, which of course was just a sales pitch. At one resort, we got our room key and went to the room, only to find it already occupied by someone else. It makes us wonder what kind of operation you are running. The experience has been one of being misled by all your salespeople, only to build up an accumulation of mounting debt. It simply is not worth the trouble, and for these reasons, we are voiding the timeshare program altogether. We further expect you to reimburse all we have spent on this matter to date.

I will no longer be staying in Wyndham HOTELS much less buying any vacation packages. THERE ARE SO MANY Better Places to stay. FORGET ANYTHING WYNDHAM. They have already forgotten about you the second they have your payment info. That is their measurement of success. It doesn't matter if you're happy or not. Doesn't matter if they follow through on providing information or not. They will just run with the money. No refunds after 7 days. You still have no info about what you paid for - doesn't matter! AND THEY STILL WON'T SEND ANYTHING. Again -once they have your money there is no customer service, no follow-up, no email, no brochures, no refunds and only rudeness. Hang up.

Every time we have tried to use this membership, we have been subject to “owners' update meetings”, which are really just more pressure-cooker sales presentations. In each of these situations, we have been subjected to lies, degrading comments when we refuse the demands of their employees, and deceptive sales tactics that have put us in a situation where we now owe this company THOUSANDS of dollars for NOTHING. I cannot believe a publicly-traded company can treat people in this way with no consequences.

So, anytime we would use it after that, we would just ignore the calls for presentations. Now, here we are years, and I mean years because our kids were watching cartoons at this time and now they are both in college, the promises were broken and we are stuck with these outrageous fees. It is finally paid off but the yearly fees are ridiculous. And trying to get into anywhere is a pain. You would also think with the crazy fees they would at least try to update their resorts. The only really good ones we have stayed at were Orlando Bonnet Creek, Sevierville, TN (Great Smokies Lodge), and Ocean Boulevard in North Myrtle Beach, SC. So, all in all, do NOT fall for the lies that this company is built around. They will lie to your face and not feel bad about it as they pad their pockets.

They were hiding the fact that they were processing an upgrade. It was described as a restructuring of the original loan. Everything they say is contradicted in the fine print of the contract, which we were rushed through in signing, with only short and brief descriptions of what we were agreeing to. DO NOT GET IN TO BED WITH SUCH A SHADY COMPANY.

After hours of dealing with the pressure from multiple reps, we gave in. We found out that they ran our credit without our consent before we even agreed to purchase. Since then, we have found out everything we were told was a lie, including that there was a buyback program. Just don’t buy anything from them. No matter what you are told, you WILL be stuck with what you buy and it will NOT be what was promised.

We had been told for a while that we should convert to Wyndham points as Shell was losing properties and fees were rising. We were told that once the conversion program was operational, we could make a profit through a buy-back program. In 2019, we bought Wyndham points and were told that they, along with our Shell points, could be used to offset maintenance fees. Most of this turned out to be untrue. We decided not to convert. The merger with Wyndham has changed the program so much that everything we have invested has been degraded. The resorts are not well maintained, we are pressured by salespeople to upgrade, maintenance fees are extravagant, and everything is about making money instead of caring for their owners.

In June 2021 we tried to book a week during spring break in March 2022 for the week of Mar 12-19. It was all booked up. We were so disappointed! Before we became owners, we asked Greg what the chances of us being able to come to that location (Clearwater) each year during spring break and stay in a 2 BR Deluxe was and he told us that it "wouldn't be a problem because owners get priority when booking". It sounded too good to be true, but we believed him. We also asked how many points we would need to stay there during prime spring break and he told us "about 70,000 pts".

We are new to all of this, so we had no idea about how many points would actually be needed. Again, we believed him. We have found out that this information given to us by Greg was false and only to get us to buy in. We found out that it will be 300,000 points instead of the 70,000 he told us. He sold us 105,000 annual points. He sold us something we can’t even use where we want to stay. He sold us an ownership that we can’t use at the location we told him we want to stay at next year and every year afterwards. Why are we as owners not able to book a condo but an outside agency is? To make more money is the reason!

I called and talked to someone at the Wyndham reservation number and told her my situation to see why I am able to book outside of Wyndham but not as an owner. She informed me that owners need to book that location 12-14 months ahead of time because it is a very popular resort. Why didn't Greg tell us that important information? That would have been some very important information to tell us before we became owners, especially because we told Ana and Greg that Clearwater is the place that we come to every year and plan to do that for many years to come. We don't travel much outside of that time of year. So now we will have to pay more money to book that week with an outside agency AND we will have points to use up before they expire next year.

This is so disappointing to us! Greg knew exactly what he was doing when he gave us this false information. He told us anything we wanted to hear just to get us to become owners. We are so disappointed that we believed him and became owners. Apparently owners DO NOT get priority when booking!!! We no longer want to be Wyndham owners. For the last 3 months we have tried to talk and email people at Club Wyndham about wanting to exit our timeshare, but we have been told by Troy ** (Sales Experience Specialist Owner Resolutions & Strategy) that there is no documentation supporting our complaints and there is nothing else they can do for us.

We were told by Troy ** that Greg said we must have “misunderstood” the information he gave us in our meeting with him before we became owners. Neither my wife or I “misunderstood” anything that Greg or Ana said to us. It was very clear the things they told us. We have been outright lied to and given misleading information by Greg (manager). There is no documentation of the things he told us because they are false. We have spent over $7,000 and have not received anything in return. I wish we had recorded our conversations with him for proof. This was a scam! The sales people were liars!!

doesn't want to admit to their wrongful actions.

Quite embarrassing when we thought we would be getting rooms like the ones shown in the presentations! Even the presentations are a joke! They lead you in with bribery and then tell you it will be a short presentation, but before you know it, it's been several hours and a whole day is gone! Wyndham doesn't care to fix any of these problems, because once the deal is done, that's all that matters once they have your money.

The next day I was uncomfortable with my decision because I made it under the pressure of running out of time (we had another couple waiting impatiently for us) and I didn't do the research I would have liked to, so I asked to cancel to contract. The Sales Rep talked me into waiting and to take some time to think about it, never giving me a timeline to work with. I did that and discovered that they were not going to give me what they said they would and denies they ever said they could. He flat out LIED to make his sale. I attempted to cancel and they said it was too late. I called a couple different numbers and wrote a letter asking for someone to talk to me about my concerns, but I never got a response. Word to the wise: If you go to a presentation RECORD THE MEETING!

The representative lady explained to us to it and we decided to not buy it but we couldn't get out freely after a very long hour. Another guy came to approach us and we still didn't wanna buy it. Then another lady coming and she did make us buy the Trial one which was $4,000. They really made us tired and they did a good job to trap us with that Trial program. $4,000 for two years. We got 400,000 points. We made a down payment and the rest would be paid monthly for two years.

We only used about 150,000 points then on the second year the Covid outbreak hit us. We asked the extension as my husband lost the job and we couldn't get anywhere basically with a lot of restrictions during Covid. They gave us another 6 months extension with extended monthly payments of course. We able to use another about 50,000 on December 2021. Our time will be expire on Feb 2022. We still have almost 200,000. Only two months left. Can we donate it to our family or friends? NO. Because one of the Trial term and condition is that the account holder must be the one who present at the property. We stuck. We contact the Customer Service and they said we need to call them if we want another extension. I wish we wouldn't trap and just walked away on the day they offered us free dinner. The free dinner cost only less than $100 but we lost more than $4,000.

Since purchasing the timeshare we have found it is impossible to carry out any commercial movement with a timeshare, such as selling it in these times of economic recession or any time for that matter as they have no value. Of course, none of this was told to us upon signing. READ the fine print! Do not let them rush through paperwork like they did us! There are maintenance fees and cost that are continuously inflated each year. Availability to find open resorts when we can vacation are never found. You would be better off renting for a week with no contractual obligation nor hurt to your family’s budget.

I would love to get our money back because we were told by multiple people, including a supervisor that we could book whenever and last min trips were easy. Booking a week is practically impossible. Then when we called to get help we were told that if we talk to a Wyndham employee that we may be charged a fee to help. I just can't stand being nickeled and dimed for every little thing, but up until signing of the contract everyone seemed so nice and willing to help, but once they get your money everything changes.

The idea of travelling worldwide, especially once our son was born, was the dream they sold us on. We went back to our hotel so excited for the ability to use this in the future. However, later we learned NONE OF THIS WAS TRUE. They sold us a pipe dream that does not exist and now all we have to show for it is the debt and ongoing bills that we will leave to our children. DO NOT FALL FOR THEIR LIES!

This last time took the cake. Seaside, OR was ridiculously packed, they pestered us no less than half a dozen times before we said we'd go. Then my son was sick (we didn't know if it was covid, so we stayed put and rescheduled), and then mother and I were sick. We told them 4 times we needed to cancel because we weren't sure if we had covid and weren't leaving the room. They charged us $40 for not showing (even though the woman who CAME TO OUR DOOR AT 10PM) said it would be $20. I tried disputing with my credit card, but these shysters managed to convince my credit card company that I was in the wrong. (Btw only AFTER they charged my credit card did I get an email telling me it was non-refundable). Needless to say, after almost 30 years of ownership ... WE'RE SELLING. DON'T FALL FOR THIS SCAM.

Do not fall for these lies!! We ONLY made these purchases because we believed that this would enhance our lives, as well as those of our children and grandchildren. Most importantly, we were told that we would be able to enjoy discounts to Disney World due to Wyndham’s relationship with Disney, which we knew our family would love and use frequently. THIS WAS NOT TRUE EITHER!!! What type of company allows their employees to target seniors and exploit them financially? What a terrible company!