Wyndham Vacation Resorts
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Wyndham Vacation Resorts Reviews
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July 2019. Boy what a slap in the face did I just get from Wyndham… After my wife had her latest stroke, we were not going to be able to use our points for the then current year. I decided to use the rental program to recover some money from the points/fees. I went through all the hoops and got a rental made in February for an April check-in. Everything confirmed! In July, after not getting any money or hearing anything I spend about 5 hours on the phone (BTY, their IVR systems just hangs up on you after so long and you have to call back in and start the wait all over again).
Well the rep said he had to transfer the inquiry to another department and they would get back to me – DIDN’T – so another call to find out: The renter (non-owner) cancelled – I was not notified and LOST my points (whole years’ worth) AND NO payment! But the renter got his money back!!! So that program is a SHAME! So, I call to transfer this year’s points to maintenance fees and find out the rental BS cost me my ONE annual transaction fee (3rd lost) and I had to pay a fee to do another transfer… So, I LOSE THREE times but the non-owner had no problems!!! This is one example of how Wyndham treats it owners – DON’T BUY WYNDHAM and if you already made that mistake for sure DON’T USE THE RENTAL PROGRAM!!!
If you’re thinking about purchasing a timeshare with Wyndham, please reconsider! The sales meetings are exhausting and drag on for hours. When I initially purchased, one of your sales representatives told me if I decided I didn’t want this timeshare any longer, Wyndham would buy it back from me, and I could walk away. No problem. That wasn’t the first time a sales representative told me that. When it came time to upgrade, I had my husband with me, and another sales rep told us the same thing. What irritates us the most is our experience in Daytona, Florida. We were stuck in the south tower at our Daytona resort, and it was dirty and smelled terrible. We could not even sit on the balcony because smokers were always outside smoking. These were allegedly non-smoking resorts.
I am sensitive to cigarette smoke and experienced breathing issues. Our complaints to management were not addressed or solved. Our beds have been uncomfortable; the sheets did not fit on the bed and wouldn’t remain on the mattress. There were no accommodations in many places that we needed to go. It was just a lousy experience all the way around. We were always made to feel like we could get out of this if we wanted to. It turns out Wyndham buying it back and repurchasing the deed was an outright lie. If you ever want out, you’re essentially stuck with the timeshare. The sales reps will also give you free things to lure you in. If it sounds too good to be true, IT IS!
Sat through a 3+hour presentation. After going through all of the details decided not to buy. We were taken to the back to speak with someone else and given 300,000 "free" vacation points to use. 2 months later received phone call from bank we never heard of. We were 2 pts behind on the Wyndham Vacation Club. It has been hell trying to get this sorted out and at this point our credit is shot because we refuse to pay for something we didn’t want. The representative wears you down and you're so tired that you don't know what you're signing. This is ridiculous. We will never even stay in any Wyndham owned property. This has caused stress and and strain. DON'T DO IT!!!!
After checking in at the Emerald Grande Resort in Destin, Florida, we had MAJOR issues with the room. Upon meeting with a Wyndham Resort employee and going over these issues they tried to get me to purchase additional points by lying and misleading me and promising me things that I knew would never happen!!! They do not answer any calls once you turn them down and they become unreachable!! Do not purchase ANYTHING from this company as they just are concerned with a sale for commission.
If I could give zero stars I would. We were in Branson, MO for a family vacation. While picking up our tickets, we got roped into doing a Wyndham timeshare presentation. We wanted to see another show and the clerk said that if we did the presentation we could get a discount on another show. I thought okay why not, it's just a two hour tour and we will say no. We went to the fancy schmancy resort where we were told "No pressure at all, if it's not for you I'll get you back to your vacation." He did his spiel, showed us a 5 star, way beyond what we would want condo, and then sat down to crunch some numbers. During the entire thing my husband kept saying this is not for us.
Finally during the number crunching my husband told them NO multiple times and he got up and left. We didn't even get to see what we would have paid, we didn't want to proceed. They DON'T LISTEN TO YOU! They keep coming up with more and more deals. When I said no, they brought in ANOTHER person for more deals. Again "NO!!!" During this time my husband was fuming out at the car, all I wanted to do was get my show tickets and leave, but they make it almost impossible to finally leave. They want to show you more, talk more, more deals. Plus it took longer than just two hours. It was a good thing the show was fantastic to make up for it. The joke of the week was "At least you are not listening to a timeshare presentation." NEVER NEVER NEVER AGAIN!!!! Next time I'll pay full price for my tickets.
I booked a with them 6/10/19 and was charged that day $430 for a reservation 3 weeks out. I canceled the next day 6/11/19 and was told they would refund it. 2 weeks later I called in and they said they would hand feed the refund... A week later... the same story. Today 7/8/19 I called again and spoke with a supervisor. I was told AGAIN they hand fed the refund today and would receive it. Total crooks. NEVER AGAIN. That’s too bad for them because we travel a lot.
If I wrote our whole horrific story thus far, it would take me all day. So, to make a long story short. We were conned into this presentation and then told it would only be $350 total monthly, never got to read our contract, never got to be alone even when we asked to be, and then given the runaround when we tried to cancel only 14 days after!!! I see multiple reviews say they had a 30 day window and that is what we were told by the salesmen, but that suddenly changed to 10 days! How can that even be legal!? 10 days to make a life altering decision! We should've definitely read these reviews before we ever went to the presentation. We are now paying almost $600 monthly on something that we can’t even find rooms for the next two vacations were taking so it’s pretty well useless! Someone needs to SUE these people for fraudulent sales! LIARS! CHEATS! TERRIBLE HUMANS! DO NOT DO IT!!!!
My sister and I were visiting Gatlinburg, TN when we went to Walmart and saw some brochures for fun things to do. We wanted to go to the Dolly Parton dinner show and the gentleman who sold the tickets told us we had to sit through a presentation by Wyndham in order to get the tickets. We went and were escorted by Rick ** to a table and said "You can tell me yes or no, but if you say you need time to think about it then I have to report to the man sitting over there (pointed to the office) and then I'll be in trouble." He then proceeded to tell us the "Wyndham Experience." My sister and I wanted to have a private discussion to talk about it and he would not let us be alone! We were so frustrated. At that point my blood sugar was getting low because I'm a diabetic. I asked if we could go get some food and we would come back. We had every intention of doing so. Mr. ** told us no and gave us small snacks.
More and more people came to our table and we just wanted to go. The ONLY reason we agreed to this is because we both were feeling so sick and needed to leave. At no time where we allowed to read over the contract! The lady who was getting us to sign it said, "she had to leave soon." We were told by Mr. ** that if at any time we need to discuss the contract to contact him. Never heard anything from him again!
Once we got home, we had a chance to really sit and read it over and realized we couldn't do it. We tried calling and calling for assistance and there was nobody to help. We finally got ahold of someone and they told us we were 3 days after the 30-day period to cancel. Now we know why nobody was answering our calls. They wanted to wait until after our 30 days. They now tell us "not our problem." We have both had to get second jobs because I am on social security and Disability. Our experience with Wyndham has been nothing but being bullied and manipulated. We are wanting to end this.
On August 9, we were in Myrtle Beach shopping at Barefoot Landing Boardwalk, we approached what we thought was a newsstand. There was an advertising for free tickets to any of the listed venues, if we agreed to go to a 1 hour presentation just down the road. We attended the presentation, leaving our daughter in the hotel we were staying at, telling her we would be back in an hour and a half. We met with Brantley ** a sales rep. who was very personable. He said he was an officer, but came on with Wyndham full time. He also stated that he had a timeshare with Wyndham and he had taken 3 trips within that year already. He told us we could go to our dream spots like Hawaii, Australia and Disney at no additional costs.
He also told us we had "great booking power" because of the great Wyndham name. Looking back at that, it makes me laugh! Once we were done touring the property, we sat down with what felt like 10 different people. We couldn't keep up with who is who. I was part of the conversation, but my name was not included on the paperwork because I didn't have I.D. with me. Yet when they wanted a downpayment, they wanted to use my credit card and the presentation actually lasted 4 hours! We went to Jon **'s office to finish up paperwork and he gave us a free tablet that has never even been used because we can't book anything. As the payments started rolling through we received them in 3 different bills, from 3 different addresses. When we called to have this explained, we can never get anyone on the phone! This has been an absolute disaster of an experience and would not wish it on anyone.
I have never even used this timeshare! By far the worst decision was to listen to those salespeople. You get sucked into it and feel like you can’t leave until you sign up! I have been trying to get out of this torment and got in contact with Ileana ** and she is absolutely terrible! She contacts me and wants to set up a call with me and I gave her times to speak. She missed our scheduled call 4 times! After that I told her to email me moving on because she clearly couldn't keep her word on calling me. I have yet to receive a response from her. Wyndham preaches about "customer service" and "quality" but they are the worst scammers out there! For anyone who wants to know if they should look into buying this, DONT! They dont care about you at all, they only want their money!
Confirmation Number: **. I booked room from June 21st for stay @Wyndham San Antonio River Walk for June 29th. I got a reminder email from Wyndham's email system confirming my reservation on June 27th as well. When I showed up at the front desk with my 8 yrs old child for checking in, Manager denied my reservation & kept telling me that my reservation was cancelled right 10 mins after I booked. I showed her the email confirmation as well & she had no answer to that so she called security to throw me out of the hotel.
I was very polite & respectful & she crossed her line & threatened me to call the cops. I asked her to do so & she just walked away. When I called the Wyndham customer care, she accused me of threatening her. As soon as I mentioned I have video taped the whole scene in the hotel, customer care & manager were speechless. They cancelled my reservation as they were overbooked (Manager's own words) & I was using my rewards point for the stay & they were not making any money. This is the worst experience I had ever had & the manager was extremely rude & unprofessional. Not only I had to pay 3 times the price to find another hotel, my 8 yr old son was scared to death by this emotional trauma & it ruined my entire vacation.
We were sold the Discovery program to try out the resort experience and were told it was family friendly. From the start I found out after the purchase you are not eligible for most of the resorts Wyndham offers. There are a select few you can visit with limited access. As if that wasn’t bad enough, I set a reservation for my son's honeymoon only for them to tell me I would have to be there to check him in because I’m the primary on the paperwork work. In other words it’s not family friendly. You cannot make reservations and have your family check in. Only those who have “signed” the paperwork can reserve anything! Talk about PISSED OFF! Their Discovery program has done the exact opposite of what they designed it to do. Instead of convincing me to join and buy a timeshare. They showed me their true colors and deceived me and sold me a LIE! BUYERS BEWARE! Run for the hills to get away from these thieves!
I don't have enough time left on this earth to document all the bad experiences we have had with Club Wyndham. We have owned timeshares since 1992 and are pretty familiar with the process. We enjoyed our experiences with other resorts as well as Interval International for exchanges. Four years ago we joined Club Wyndham. They throw around numbers and hundreds of thousand points to take you "anywhere in the World". But, try to make an exchange and they are really not worth much unless you "upgrade". Then the contract is written as a separate contract, not associated or combined with the original. Points were awarded separately, not enough to get any exchanges we needed.
Salesperson who claimed to be a "Preacher’s Kid”, wanted to be our new best friend, gave us his personal cell number and said he would take us out for breakfast the next day, but he vanished from the face of the earth. Phone number was bogus and never showed up for breakfast. Our first clue that Wyndham is NOT reputable, and it was just the beginning of the worst plan, the worst or non existent customer service and the biggest scam in Vacation ownership.
After my husband passed away, I was on my 1st trip with family. I was emphatic that I did not want to attend a "presentation". I was told to "just fill out our survey" and we would get discount tickets for local sites, restaurants etc. At my meeting to fill out my quick 12 question survey, I was told that a new credit card was available that would give me better rewards. I agreed to get the new card and just had to stop down to sign the forms. When I went down, I was told that my last representative had to go out of town. (I was told earlier on a phone message from him that he had to take his baby to the hospital). Obviously all lies.
I was handed off to someone else. I said, “Is this when they bring out the big guns?” She said, and I quote, "I am the big gun". She knew my situation, recently widowed, but proceeded to tell me I needed to upgrade my contract to "save on Maintenance charges". Explained that they keep increasing each year and I would be responsible for them for the rest of my life and then my children would be responsible "in perpetuity". I told her I would walk away, (I knew about Ovation), she said my good credit would be ruined. The light went on at that moment. The credit card application was a good way to access my credit records.
I was so upset I started the Ovation process, I walked away from a $22,000 investment, lost over 250,000 points. They also cancelled my RCI membership as well and 115,000 points were lost. Maybe this is the Master plan, take a lot of money, make life a living hell for members, then take it all back to sell to another unsuspecting victim.
I was unable to use the certificate they gave me after sitting through one of their 2+hour presentations. Apparently, none of the weeks (no matter when I chose them), were available. I literally plugged in every week of the year and they were ALL unavailable. I'm literally going out of the country in Sept. and again in Nov. possibly next month as well. 0 availability. I go to try again tonight (since my certificate expires today) and it already listed as expired. The day isn't over yet and when I tried to call prior to this, the reps were unhelpful. I have another week available to use and I am still unable to find any resort available. DO NOT BELIEVE ANYTHING THEY SAY. IT IS A SCAM!!!
My husband and I were invited to a presentation in Destin, Florida. We were guaranteed a balcony and ocean front room in writing at Wyndham Garden at Fort Walton beach. When we got to our room it was not oceanfront and did not have a balcony. Our view was of the parking lot!! We went to front desk and expressed that we would like the room we booked and were promised. The manager basically said he could not help us at all. We were given a phone number to call to resolve the issues. After two hours, five different phone numbers we still did not get our issue resolved and were livid!! The next morning we attended our 2 hour presentation and immediately told them what we had been through and how disappointed we were with this company. They begin telling us that the motel was different entity than the resort side and they were going to make it right.
They went through the whole presentation, we went on the tour, etc. We held up our end of the bargain and they kept coming back to us saying, "We are working on something and it will be resolved before y’all leave". Well, when it came to the part where they asked if we were ready to close the deal, My husband said, "I have no intention of doing anything until I see how you handle this situation about our reservation not getting straightened out". They acted all concerned and told us these type of situations never happen!!! Well, we are still waiting! It has not been resolved and they just lied to us, strung us along to keep us there for the entire presentation. We would never do business with a company like this and I strongly suggest to anyone thinking about it, don’t waste your time. As far as we are concerned this company is a scam!!!
This time of year many of us are on vacation and run into companies trying to sell their timeshares for their resort. They grab a hold of you in malls, live attractions, and places like Barefoot Landing. They promise you tickets for a show, cash and gift certificates to local restaurants. Word to the wise stay away from the Wyndham Resort. It is a scam at best. We had a very bad experience at the Wyndham Resort in Myrtle Beach last week. Buyer beware and stay away. Some of the posts that people have put up on consumer affairs can be viewed following this link. https://www.consumeraffairs.com/travel/wyndham_vacation_resorts.html
We have been fighting this company since August of 2016. We were on vacation in New Orleans when we were approached by a salesman to come to a presentation and receive free gifts and money while on our trip. We went the next morning and met with other people in the group. We were immediately met with pressure to buy and they wouldn't stop sending over people until we said yes. We were told that it would be a great investment for our family and we could pass it down to our children and share with friends. But they didn't tell us that the maintenance fee goes up tremendously every year!
We have vacationed 3 times and each time we were automatically assigned a "required" presentation time. After the first upgrade we were yet again tricked into we went back to our hotel room and figured out the way to cancel within 5-day period. The last two presentations we stuck to our guns and declined each one and the sales reps were so angry and pushy towards us because we wouldn't do the sale. They even yelled. We are still trying to get in contact with Wyndham for help in getting out of this nightmare!
As a marketing incentive I was invited to attend a timeshare presentation in exchange for a reduced hotel rate. When I was making the reservation I was told that I should be able to choose the times and the days but that it would vary on location. At the Williamsburg Virginia location they only offer one time for the timeshare presentation and it is at 1:30 p.m.. This is a terrible time. Has it smack dab in the middle of the day when people are trying to be out and about. I called Wyndham and I was told that it is up to each site of how they manage their timeshare presentation. I would only recommend agreeing to this if you have an extra day to burn on your vacation. I would not do this again had I known the time options available.
After many months of dealing with collection calls and email notices, we finally got out of our contract with Wyndham and received a partial refund. By refusing to pay and sticking to it and appealing to the CEO we negotiated with their representative to both our satisfaction. We still do not recommend buying into ANY timeshare. It will cost you thousands of dollars.
We bought into Fairfield in the '90s. When Wyndham took over trouble began. We have been lied to by three different sales reps. When I signed at the New Orleans resort, I was promised our maintenance fees would not go up. They have gone up every year. When they called to offer us a reduced interest rate for the same contract, at first they said it would cost us nothing extra. Then it was $2000 for signing cost, $1000 of which they would return, which they did. However, this new contract was an extra $16,000. They did not tell us that up front. After filing a complaint with their complaint department, they said they could not find evidence to back up our complaint, even though it was supposedly recorded. How convenient for them.
Do not buy into this company. You will never get out and the costs and fees keep going up and there is a fee for everything. For instance, they charge an extra $8 for sending you a bill rather than use auto pay. The bills do not show your balance. You have to call them for that. They like to keep things hidden from you. Their obvious deceptions should be illegal.
"This company has lied to us for the past 21 years! They made us believe that we were doing the right thing and we would save money by upgrading, WRONG! Wyndham is a bloodsucking company who gives you “free” incentives to get you to come to their “30-minute presentations” which ends up being hours! The one time we went to a Wyndham hotel discount it was absolutely disgusting and when we told the manager there was nothing he could do about it because we had paid through Wyndham’s account. We are not paying them another cent of our money for false promises. My family is very important to me and we value family time. We can’t even do that now because of all the lies and false hopes they give you. We have proof of the lies and manipulations we have encountered over these 21 years and we are done dealing with it!"
I was in Williamsburg VA in May of 2018 for a short weekend trip. I was walking around the mall when a man and woman hassled me into attending a short presentation. That was the first lie. It lasted for over 4 hours! Come to only find out later after I had been lied to about everything in the presentation. When I asked the salesperson if it would be difficult to book a reservation with my points, she said "that will be no problem at all". I have tried several times to book a trip to some of my favorite spots and I have never been able to take a vacation! You can't book a trip for anything. It's always "booked up". But when you go on the website not as an owner you can book immediately!
How can someone who pays every month on being able to go anywhere, anytime not be able to book a trip but someone who doesn't pay anything towards this company be able to book immediately? Also, I was told I would have someone to always be there if I needed help booking a trip and I have tried calling several times with questions and have never received any help! I wish I would have never gone to the mall that day.
Many of us would like to exit our ownership at Carriage Ridge/Hills (near Barrie, Ontario Canada) but unlike those in the USA we cannot participate in the Exit Strategy. Our fees have more than doubled in 15 years. Many are living on a fixed income. I got charged over $300 in late fees because I was late. There was a postal strike during that time as well. I was hoping to have gotten out of Carriage Ridge ownership before maintenance fees were due but unfortunately got hit up with the extra fee instead. I didn’t want to be taken to court so I had to pay up. What a slap in the face. They are gouging us. Since Wyndham has taken over a lot of rules have changed, lots of changes that a lot of us were unaware of. As soon as Wyndham bought up what they needed, most likely free because some people couldn’t afford maintenance fees, the rest are stuck with higher maintenance fees.
Please everyone who is interested in purchasing a timeshare from Wyndham, BEWARE. If I could select 0 STARS I would. We were approached by a Wyndham rep in the mall who gave us coupons, 4 25.00 food vouchers for $40.00 and promised a 50 dollar AMEX gift card once we attended/completed the presentation. We received a receipt of what we were verbally promised. And on the back of the receipt said we will not be PRESSURED TO PURCHASE ANYTHING, AND THE REP THAT WE MET THE FOLLOWING DAY SAID THE SAME. (LIES).
My dad and family attended the seminar the next day, and toured the resort in Texas which lasted 4 1/2 hours. Which was 2 1/2 hours longer than the rep told us. 1st off my dad whom is a disabled veteran was offered a timeshare for $695.00 17% (interest for financing) plus assessment fees then when my dad and I said the price was too high our rep had a manager come and magically drop the price down some. The manager asked what my dad credit score was, and etc. I told him if he allow you to run his credit you can't guarantee the price due to his low credit score. He said it will only go up $3.00. (LIES). My dad also asked if he can cancel anytime both the manager, and rep said yes (LIES).
I'm thinking to myself if my dad borrows money to pay for this timeshare, he's responsible for it. So there is no cancellation. I felt like we were at a car dealership getting swindled. I immediately said we were not interested and the manager who was very intimidating asked, "Why not? You just heard our rep say we were the number 1 timeshare in the country." (LIES). I said, "That's your opinion. My dad and I never did research on your company, and we don't feel comfortable signing anything." The manager repeated his self. And I looked online and saw so many negative reviews. He asked what was I looking at on my phone. I didn't respond. He then said, "Oh you can't believe those negative reviews, people said negative things about Jesus too. And if you don't sign now the price will go up even higher if you decide to get the timeshare." This manager was so nasty acting when we kept saying no.
Once we continuously said we will opt out they finally gave up, and before my dad received his AMEX card a female rep made us another offer which was a one time trip for a few thousand. At $159.00 per month. WE DECLINED. This company use so many INTIMIDATING tactics to get you to sign this contract, it's terrible mind you. Think about how many hours we were there, and we were hungry, frustrated. It's never good to sign anything feeling like that, especially if you didn't do your research on the company. Me personally I could not work for a company that takes advantage of PEOPLE especially in my dad's case a DISABLED VETERAN!!!! PLEASE EVERYONE BEWARE. THERE ARE NEGATIVE REVIEWS ON SO MANY SITES. I'm so afraid for others, especially the elderly whom is more vulnerable.
NO WAY to CANCEL/HARD SELL!!! I was talked into signing up for a 3 day package for $129.00. I tried to tell the agent that my husband would not be able to join me but she just wouldn't take no for an answer. This was a huge mistake on my part. I tried to cancel the package but to no avail.
Every time we try and go on vacation using our Wyndham ownership, the Wyndham representatives tell us that we are required to go to an update meeting which quickly turns into a sales pitch. They even took an entire day away from us when we were on our honeymoon!! We tell them that we are not interested in purchasing any more points, but they refuse to take no for an answer. When we went on one vacation, they manipulated us into upgrading our ownership, and they set up a PayPal account without our permission!! When we got home, we received an email that said we have $20,000 of debt on a PayPal account that we didn’t even create!! These are only a few examples to show how Wyndham has been able to trick us into buying something that we don’t really want.
We were snookered into attending a timeshare presentation at the Wyndham Bonnet Creek, which is, to be fair, a first-class resort. The prize? An eight-day seven-night vacation at any RCI resort, for which they want $50 up front. And, of course, you have to attend the "90-minute presentation." So we did. Conclusions:
2. At one point, they will ask you for your Social Security number, so they can check your credit. Anyone who has been to one of these knows it's coming, so fair enough. But these people then ask you to write in your SS# on a computer tablet three more times. This appears to be the equivalent of your signature on various things. One of them that I discovered was that if I gave my number, I was agreeing that if I finance, I would go through their bank, and I was giving the bank permission to contact me by mail, email, phone or -- and get this -- robocall. No thanks.3. At one point, the third person involved in the sales process asked why I would not consider buying. I gave him some definitive reasons, and as he left the table, he said to me, "Why in God's name are you here then?" Direct quote. I could not make this up.
4. When we finally could get free, it turned out the gift certificate for the week gives you free lodging at three places if you want to stay in the next two weeks, and more than 100 other places where you will pay an additional $160-$900 to stay for those seven nights on dates farther away.
5. When I pointed out the sneakiness of the "small print" that would have committed me to robocall dunning by their bank, one of them said, "It's not sneaky. You saw it, said you didn't want to sign, and you didn't have to." I guess we need to come to a presentation like this with a fully-armed defense system.
This is lengthy but worth the read. I bought the timeshare 2016. They gave myself and my husband certificates for free vacations. When we tried to use them it was actually impossible to use. We tried 10-15 locations. Each and every time they said it was not available. We tried on 4 different occasions. The next year we tried again and eventually found an opening in Myrtle Beach (not our preferred location by a long shot). We got to our room with was "ok". They preceded to call, knock on our door to ask us to come for a presentation. We (I said no multiple times), but they were relentless, saying it was only for update info on our timeshare. We were there for 7 hours! They were relentless. They eventually used the tactic that if we go to the next level we would be able to get our preferred locations easier, blah blah. So we caved... I thought I would book a year out to get our preferred areas. Guess what, NONE WERE AVAILABLE!
Then in Jan 2018, we found out my husband had stage 3 rectal cancer, it was bad. He was going to have to miss a lot of work and the convalescence leave. We weren't sure if he was not to make, seriously. His chances of not surviving were not good. We started reducing our expenditures and cancelling subscriptions and everything because he was the breadwinner. We called Wyndham for help us in selling our timeshare. That ended up being a waste of time. We asked them how we could get out of the timeshare because of my husband's health (we seriously did not know if he was going to live). Here is what they said, "You can go into foreclosure". That is all the help we got. $40k we had paid and 1 vacation to a location we didn't really want. DO NOT USE WYNDHAM company. Go use VRBO or something like that.
Thank you for the reviews. We were sitting through the lengthy presentation and I began reading these reviews. They quickly made my mind up. After saying no, they started whole different methods. I caught the last guy lying to me and confronted him but he denied it. I will not purchase anything from a company that has employees who are dishonest with me. I will not purchase this.
I bought the timeshare 2017. They gave myself and my wife certificates for free vacations. When we tried to use them it was actually impossible to use. We tried 10-15 locations. Each and every time they said it was not available. We tried on 4 different occasions, not available so we did what they wanted and gave up.
It was told to us that if you we did not use the points it would rollover to the following year. They forgot to tell up we had to call to let them know that we were rolling our points over. So we did book a vacation that cost over 200,000 points, and then we found out we just lost over 200,000 points just 4-1-2019. When we bought the timeshare has silver plus we can book our vacation 13 months before so we get the top picks. When we tried to do so we were told it’s not 13 months it’s really 10 months, so things happen and life goes on. Wyndham isn’t telling the truth when it comes to selling people timeshare. Take it from me. Don’t buy timeshare from Wyndham. You are going to regret it.
We have been Wyndham owners for nearly 17 years. Booking vacation weeks, although a somewhat complicated process, has been acceptable. What has prompted this review is Wyndham‘s Travel department. When buying our timeshare, we were told how we could use points for cruises, hotels, airfare and rental cars. In reality, none of these options are close to being cost effective.
Cruises are double the price you can get from any of the shiplines. I was quoted 900,000 points for round trip tickets to Hawaii. I tried to use points for a hotel stay and was hit with a 2- day minimum stay requiring a minimum of 60 days in advance, a booking fee of $59 and a substantial number of points, all for a hotel room that was $110 a night online. The final straw was selecting a trademark by Wyndham property and being told those properties are not available to us, only “core” Wyndham properties like Days Inn, Ramada, Wingate and other budget hotels. I would have rather they not even mention this travel department when we were purchasing the timeshare. It appears that pushing new select resorts and hotels for additional fees is the goal. Existing customers must buy more points to benefit.
We purchased a Wyndham Club membership a year ago. We were promised as, "Part of the Wyndham family this will be the best, most optimal, and easiest way to have a vacation.” The entire process of joining was similar to a fraternity initiation. They swoop down on you, compliment everything you are wearing and saying, and try to become your best friends. They do everything besides telling you the actual truth that planning a vacation is comparable of spending the time to do a dissertation, frustrating and infuriating of no accurate information, and costing you “The VIP customer" an excessive amount of money all to experience an infinite and infuriation of receiving lack or wrong information.
We have been quoted inaccurate quotes of money for any transfer fees to stay at a nice hotel rather than a resort because there is no resort within the area we want to vacation. Instead they offer you a very basic economy hotel which is a complete insult after all the money you spent every month. You call numerous departments that each quote you different information. Then you find out there are all these costs which were never mentioned after you book the vacation, (such as parking at a resort), which Wyndham makes no accommodations for. Remember we were told as “VIP” members this will be a wonderful experience for us. We are so sorry that we joined Wyndham. We have and continue to work so hard and completely relish planning and taking a vacation.
Now with Wyndham, this has become an excessively infuriating, endless time spent calling all these departments, getting different quotes and information. When we did arrive at the last resort the room was dirty and no shower curtain. Again, pounced on when we finally arrived at the resort after waiting 2 hours for the shuttle in the heat. Everyday we were told we had to attend to come to meeting which was an attempt to sell you more points. This whole vacation process with Wyndham ownership has turned into a nightmare. Our advice, stick with Expedia and enjoy the full vacation process without an undue amount of money, infuriation, and a sickening feeling you have been taken advantage of.
Wyndham has taken over $30,000 of our money for nothing. The salespeople lie and they coerce you into purchasing more points when you know that you don't need it. They convince you that this is the best deal ever. The pressure and intimidation is unimaginable and we would suggest never to attend a meeting. From Vegas to Louisiana to Texas they have all lied to us about the program and what we had and where we should be. All of the promises are false and the programs are grossly misrepresented.
They told us to move our deed to Club Access and then back again. Each time taking us for 10-20-30 thousand dollars. Each upgrade made no difference in or ownership but debt. We want our timeshare canceled and they keep denying our request. They are defending the employees that work for them. This is an unethical company and they rob hard working people. They took advantage of our age and our trusting nature. Do not attend a Wyndham timeshare presentation.
We were promised a nice resort weekend and across from the Alamo in San Antonio. We got a cheap hotel that they were doing construction on the first floor so we could walk through a dusty, construction covered floor to get to our room. It was not across from the Alamo. When I called to complain I was told it was my fault and I was hung up on by Wyndham Resort Customer service in San Antonio. A complete joke. I called back and I was told 3 times someone would call me back and nobody ever did. All I was told was if I didn’t show up they would charge me full price for a dirty hotel. When we showed up for the presentation we were lied to and even after telling them we wanted nothing to do with this company they had the guts to ask me which package I wanted to buy. A complete waste of time and I would never do business with Wyndham.
They lure you in by offering free things for 1 hr or your time. 5 hours later you leave exhausted and having signed for something that you do not fully understand because you were pressured into doing so. Their customer service is very poor as you are given "personal" numbers yet they will never answer of return any calls. Do NOT make the same mistake we did! They are not selling a great opportunity for your family. They are conning you into a burden that you can not get rid of.
We received a phone call just like the other reviews and was promised a trip to the Wyndham resorts and got a 2 star hotel! Customer service refused to accommodate us and instead wanted to charge us $150 for wanting to cancel the trip. This is a bait and switch situation. Please be aware!
Last year I received a call from Wyndham sales team a call. As a diamond member I was told I can get a vacation 3 nights package at ANY of their Vacation resorts in the USA, plus a resort credit after attending 1.5h meeting/presentation about their resorts. I did not want to buy it but the sales person was very convincing. She promised I can use the package against ANY of their vacation resorts in the USA including Wyndham Clear Water Vacation resort and she said this couple of times to me. Not the Grand hotel but actual vacation resort. And I bought it.. huge mistake.
Earlier this year finally I managed to get some time off and I sent a request with dates etc. No response. Then I called to book the Wyndham Clear Water Vacation resort and I was told that this resort is NOT part of my package. And that my package is for Daytona Beach... I don't (didn't even know where this was!!!). But I can pay a premium and book the Wyndham CW resort. Then something disconnected me. I called again, next person told me this is a premium resort and even if I want to stay I can't even with a premium. But I can stay at the Grand hotel Not premium mentioned to me before. I needed more time and circumstances changed. So Today I called again, I decided to go for San Fran Donatello hotel. I was told the hotel is fully booked and I can't have it. I asked if I can check on the web hotel availability before calling to save myself a time. And I was told they have different system and I can't check availability online I need to call. Mess, mess terrible.
Each time I checked flights, when I found good flight and somehow reasonably looking resort they had no availability.. I travel a lot and this is by far the worst experience I have ever had. Now not only I will not use ever again their vacation resorts and I dare anyone to do that, but I will also stay away from any kind of hotels from their group. In December I stayed in Costa Mesa, CA.. dirty, smelly, terrible customer service. Think twice before booking any of their hotels or resorts.
We are booked at this resort next week and I just learned they have no internet connections in the units. You must be kidding. We haven't stayed at a timeshare in over a decade that didn't have internet. This will certainly cause a lot of inconvenience for us. We are NOT HAPPY. Time to upgrade your services.
Zero stars really!!! This company is the worst I have seen. We were at the timeshare presentation for 6 hours. That's actually illegal and after 90 minutes is coercion. They promised us a trip to Greece with full benefits (airfare, rental car, rooms, etc.) With the 400,000 points they gave us. It cost us $4,000 for those points, but we figured that was fine because this would be our honeymoon and how much we would spend anyway. When we tried to book I learned it was only US places you could book and it was only the room. Based on the chart I will have spent $4,000 on rooms I could have booked for under $1,000. They also are smart and make you take out a PayPal credit card so you can't dispute when you come to your senses. PayPal pays them immediately so now you just owe PayPal and can't fight it. Completely screwed. Stay away from this scam. They have great salespeople, but don't fall for it.
We were invited over to Wyndham presentation at festival. The guy promised us a 2 night stay no blackout dates at any Wyndham resort for $100 if we listened to timeshare presentation. He said only two locations were off limits and if we wanted to book it at one of those we would only be able to stay one night not two. He said presentation was 90 min and no pressure or commitment. We were at resort for 4 hrs. They were nice until I asked educated and informed questions. They were very invasive when I inquired about maintenance fees and other downsides to timeshare.
When we would not buy their $100k timeshare or vacation club they started getting rude. They brought several managers that that were equally rude. When they gave us the gift they promised we found out it was rewards not nights as promised. They told us they were equivalent to 2 nights. We went online and all they have to choose from are cheap hotels like Motel 8. Which is ironic because the guy promised we would stay at a Wyndham resort and they talked bad about the same hotels that are now the only a accommodations being offered to us. They also told us we could use their facility for the day. We were harassed by security when sitting by the pool and told it was for owners and guests only. We had to find someone and were treated like trespassers. Save yourself the headache and time. They are another typical high pressure timeshare company with same lies and scams!
This is really not worth your time and more importantly your money. You try and make a booking nothing available and when you ask for later days they tell you to call later on as the dates are not out yet and when you do call later they have no space available! Because they have very limited spots available for Discovery members. They promise a lot of things that they can not deliver!!!
My husband and I went to listen to the sales pitch. After the spiel, my husband decided to fill out the paperwork because they wouldn't tell us how much until we did. When they came back with the price, my husband said we needed time to discuss it and said we would come back the next day. That was unacceptable to them. They wanted us to sign now. They made it sound like we couldn't get the same deal unless we signed right then. So my husband said he wasn't feeling well and maybe needed to go to the ER. They still pushed it until I got mad. Then one man followed us into the elevator to keep trying! I gave them 1 star only because you have to put in something... Should be able to just put a sad face.
If you want to enjoy your vacation stay away from Wyndham hotels and resorts. They ruined our yearly vacation and the worst was when we reach out to them with our concerns they said they have nothing to do with the hotels and we have to communicate directly with the hotels. I have the phone records that I will submit to listen to the horrible response!!! We submitted a complaint with the BBB and we advice everyone has an issue with them to do the same so they can work on the horrible customer services they have. If I would say this company it’s a big SCAM but unfortunately there are other good hotels under their name but most of them is just scam.
When we reserved our vacation we liked the photos and info were provided on the website but when we went to the hotel it was nothing compared to the website the rooms furniture were broken, bedbugs, smell of molds, dirty and very old and outdated pools. Disgusting! We took photos and submitted to BBB and they contacted Wyndham since it’s the mother company and their response was we need to deal directly with the hotel!!! Wyndham is just a Big scam, unprofessional and waste of time and money. We lost a lot in addition to the stressful time we spent and ruined our vacation that’s why I’m writing this review to help others not to go through what we went through as family.
I have been an owner with Wyndham for 17 years. During that time they have been a pretty good company. The customer service was good and when we had any problems they were quickly rectified. That is not the case anymore. Now they only want your money and once they have it they don't care about you at all. I recently had over a million points taken out of my account without my authorization. I spent two and a half hours on the phone with a customer care representative named Steve. He researched everything and acknowledged that the points should not have been taken out of my account, but he didn't know where they all went. He assured me that points just don't disappear into thin air and they would research it further and get to the bottom of it, and call me back. They never called back.
My husband called them and went through everything with a new person who said they would look into it. Nothing has been done. Between my husband and I we have made over ten phone calls and no one is doing anything. After the 4th phone call they said that a case had not even been opened on it. Every phone call is hours of our time as we have to go through the whole thing with a new person. Meanwhile I am paying maintenance fees on points that I can't use, because they were stolen from me, and paying for hotel rooms since I can't use my points.
After being chased by Wyndham "Offers and deal" people I decided to give them some time to listen the offer. Have to say sales rep was speaking thousands of words per second and painting ALL the nice stuff I could get by buying the offer. So, I finally said yes. After I got the confirmation email I booked my vacation. I wanted to make sure I understood everything she said and I got all the info ahead of time. So I went back again and review the 4 pages. When I got to "Terms and conditions" I read the requirements which I didn't know since she NEVER explains those. So I spend over 1 hour with a sales rep (John) to explain me again and as usual he transferred me to another Customer service rep (Omar). He said that I did have those requirements. (End of call.) After 10 mins Omar calls me again to tell me that the info he gave me was incorrect so they will cancel my offer and refund me which I didn't want.
So they Never said it was a timeshare kind of deal, Never said the requirements, told me incorrect information and decided to just not give me anything. This is so disappointed. They kept saying they want to go above and beyond for their customers... but all that it's BS. That's just a catch. After staying with Wyndham hotels for more than 8 years that is how they treat their customers??? I'm not giving them any penny again!!!! Never staying again with them.
HORRIBLE! The Wyndham brand of hotels are a nice hotel chain. However, please stay AWAY from this particular location, Baymont Indianapolis East 2311 N. Shadeland Ave, Indianapolis In. This location has the rudest desk staff I have ever seen. ** works the front desk and has the nastiest attitude and is rude and unfriendly, she totally screwed up my reservation from day one. ** is the general manager, she puts on a smiley face but is also rude, I witnessed her yelling at a man in the breakfast area. I do not know what the relationship was between her and this man but she was very loud, rude and disrespectful to him. **, who also works the front desk is of absolutely NO help at all in resolving issues with the hotel and none of them will give the name and contact info of the
owner so that you can air a complaint. They wouldn't even give me the number to Wyndham Customer Care, I had to google it.
The so called "hot" breakfast they serve on the weekend is absolutely horrible! You would be better off just walking across the yard to Bob Evans. The hotel has a LOT of unfinished "renovation" cosmetic flaws, which make the ENTIRE hotel and rooms look a MESS. The ice machine on the 4th floor did not work. I should have checked the reviews online for this location before I booked it because I would have seen all the bad reviews they have and booked somewhere else.
Also please be aware that even tho the sign on the room door says check out time is 12:00 NOON (I'm sure by now they have probably changed it after my dispute with them)! It is actually 11:00 am and they will charge you $50 if you stay past checkout time!! And they DO NOT CARE if the sign was misleading! This staff is completely unforgiving, uncaring, unfriendly and RUDE. They will do ANYTHING to charge you extra money! Read the online reviews! Do yourself a favor and stay SOMEWHERE ELSE.
Every time I use my timeshare to go on vacation, I am intensely pressured to upgrade my contract. The salespeople that work for Wyndham are extremely pushy and rude. They refuse to take no for an answer and will not allow me to leave the “Owner Update Meetings” until I give them more money and upgrade my contract with Wyndham. These meetings are quickly turned into sales pitches and never update me on anything. I have become so frustrated with Wyndham and their salespeople that I do not want to use my timeshare to go on vacation anymore.
Every time we try to have a nice, relaxing vacation, Wyndham ruins it. Multiple salespeople are constantly calling the phone in our in our room at all hours of the day and night. They lie and tell us they want to update us on the new changes that Wyndham has made, but this "UPDATE" quickly turns it into a sales presentation. We have tried to ignore the phone calls, but they never stop. The salespeople never get tired of calling your room. Once they finally get you on the phone, they won't leave you alone until you agree to go to one of their "OWNER UPDATE MEETING". We don't even look forward to going on vacation with Wyndham because their employees are so obnoxious and annoying.
I made a reservation at Wyndham Seawatch Plantation in Myrtle Beach, South Carolina for the weekend of March 22 to 24. I have stayed there before several times and thoroughly enjoyed it. My friend and I were meeting in Myrtle Beach and we chose Seawatch Plantation because they have two indoor pools and it was near activities that we had planned for the weekend. On Friday, March 22, at approximately 12 PM, four hours before we were to check in, I received an email stating that I needed to call Wyndham. I called them and they told me that my reservation had been canceled due to "unforeseen circumstances."
I was actually driving to Myrtle Beach as it is about a 3 Hour Drive for me and a 5 Hour drive for my friend. We were both on the road and were told that I had no place to stay. I told them this was not acceptable and They stated that they could put me at their “Towers on the Grove” property in North Myrtle Beach. I initially made the reservation at Seawatch because they have indoor pools and tennis courts were nearby. I told them Towers on the Grove was not comparable because there was no indoor pool and not in the location I wanted. They then said I could look on the internet to find accommodations.
They refunded my money but offered nothing else, basically saying they were sorry but could do nothing to help me. So, I was in Myrtle Beach with nowhere to stay and many of the nicer resorts that offered the accommodations I wanted were full. I found somewhere else that evening but this was extremely stressful, especially after a long work week. The customer service was horrible, to say the least. They don’t care about their guests, and cancelling a reservation on the day of check in is totally unacceptable.
My husband & I went to timeshare meeting while on our anniversary trip. We bought into Wyndham 2-year Discovery Timeshare ‘200,000’ points in 3/2017. We made a couple of reservations. We stayed at one place in Sept 2018. The other reservation was for Dec 2018, which I had to cancel due to surgery. I called to cancel and was told it was cancelled, & I called closer to the planned date to confirm & was told it was cancelled! I recently tried to make another reservation before the two years membership expired only to be told I had just 3,000 points left! I asked WHY? They said I didn’t cancel the Dec 2018 reservation & had forfeited the points - over 100,000 points. I was in disbelief!
The customer rep was not very pleasant so I requested to speak with a higher up & was told the matter was already reviewed & no reason to transfer me to a supervisor! She said there was nothing they could do I would not get back the points. Their tactics scream cheaters, underhanded, & just plain unscrupulous. I’m glad We did not buy into the long term timeshare ownership, we only had the discovery trial package. If they do this to us I can’t imagine what happens to those with the ownership timeshare that they can’t easily get out of! Never again, don’t want any of those ‘timeshare’ offerings. We lost/wasted almost $3,000. Be wary of them!! We’ll plan & pay for our trips the old fashion way!!
Wow, there are a lot of negative reports here. I haven't really had any issues with Wyndham. It is more expensive than other time shares, but you're not committed to the same two weeks and a specific month each year. You do have to make your reservations several months ahead for the more popular vacation spots, but they tell you that going in. I've dealt with Justin ** in Williamsburg, VA as well as others there and they were all very nice and professional. And I get called once in a while from Alex in Las Vegas asking me if I have any questions or if there is anything they can do for me.
While a bit pricey - depending on how many points you buy - we've stayed in some pretty nice places. We stayed at Bonnet Creek (Disney World) and it was very clean and the property well kept. My daughter (who is actually my partner) stayed in a Presidential Suite with some of her girlfriends in Atlanta and were blown away by the room. This coming Fall we'll be staying at a property in Seviereville, TN and I've looked up that property and it looks awesome! I love the fact that it will pass down to my daughter when I'm gone; so many companies don't do that.
I don't really think it's more high pressure than any other company that wants to sell you something. There is a monthly maintenance fee (based on how many points you have) that's similar to an HOA fee when you buy a home. But that's to help with the upkeep of the properties so I get that. You actually get a deed when you buy into Wyndham. I can't speak to selling my points, because I don't plan to sell them, I plan on passing them down to my daughter. And once the points are paid off, really, all you have left is the Maintenance Fee. It's like buying a house or a car, but you can go all over the world!
My wife and I visited Gatlinburg in March 2019. While there we stopped in Kroger to get some groceries and as we were leaving we stopped by a kiosk where a lady had a bunch of brochures for activities around the area. Being a family of six we knew our money would not get us very far with all the attractions and high prices. The lady told us she could get us 50-60% off of attractions if my wife and I agreed to sit in a presentation for 2 hours. Immediately I pushed for us to leave knowing it was a timeshare scam but my wife convinced me that we wouldn’t say yes and two hours for two things we otherwise wouldn’t be able to do would be worth it.
So the next morning we attended an earlier time so we could be out of there sooner. We were greeted with “free” coffee before we headed up to the main conference room where a lady sat us down and began asking general questions. As soon as we mentioned our kids she persisted on asking more about our vacations with them and how life is short blah blah blah. We then went to another room where another salesman talked to us and had us watch a video. Up to this point it wasn’t bad but I knew what was coming.
When the video ended we took a tour of the “rooms” that we would be offered if we bought into the program. First error we saw was she told us the rooms were presidential suites but when we were in the room she suddenly started calling it a studio loft? After the tour we went back and sat at a table with what was now another salesman and the lady that walked us around. She sat quietly as the sales guy began his pressure talk. In the middle of him joking and relating to us (gag) another guy walked by giving him a paper to which he immediately shoved under the table. He joked with us some more then brought it out casually. A credit check. (More gagging). I crossed my arms and said I was not having my credit ran because I had worked hard to bring it up to buy a house. Whatever you do, do NOT let them credit check you.
After I said no I told him where my credit was at and that if he wanted to show me his program tiers that we would just have to go on my word. He left and never came back. Instead we saw him go on to another table. Then we are given the different tier plans by another sales guy. This guy was here to make the deal. Pulled out every tactic in the book. Even went as far as saying if we didn’t do this we didn’t want what was best for our kids. We stayed persistent with our NO’s and eventually they gave up. We got up and the lady said we would need to be checked out and again we are taken to a table where another sales guy began giving us a survey.
At the end he asks if the lady told us about the trial membership... No? How convenient! So now we are sitting for another 20 minutes to tell us about this much more affordable option. At this point my wife was seeming more interested in something that was more affordable and less contract oriented. I had a real bad feeling and told her there was no way right there I could say yes. Surprisingly enough the man agreed to let us go home and think about it. We got our discount tickets and went on our way. When I got home I found these reviews and I am so glad we didn’t give into these guys. I just feel bad for the couple that we saw agree to the program. (They announced it to everyone.)
Attention to those of you who are unaware of the scam that Wyndham Vacation Resorts is running & I strongly advise that you avoid this company at all cost... I won't bore you guys with the long details of my horror story dealing with them but Let's say that getting a refund from them is so far beyond HELL THAT SATAN HIMSELF WOULDN'T DEAL WITH THEM!! What company makes you send out a handwritten letter in order to receive a refund & then turn around after a 2 week follow up & say, "Oh BTW you needed a Post Office receipt for the letter you handwritten as proof that you mailed it out to us."
Like excuse me What?? Now I myself should had known right then & there to contact my Credit Card Company (STILL WILL) from the moment these Wyndham snakes ask me to write a letter for money that's rightfully mine. If they took it electronically & they need to give it back the same way. These people are con artist & will most certainly make payday off of you so please heed my warning & AVOID, AVOID, AVOID BY ALL MEANS. They don't even deserve 1⭐.
They make it so easy to get into these memberships, but getting out is a completely different story. I inherited mine from my parents. After years of paying $800 a year in membership dues and never, ever being able to book a stay in a desirable property, I put my membership up for sale on RedWeek. I priced it low and it sold quickly.
Then the fun started. The deal went into escrow in mid-August of 2018. The escrow company, and I, had to deal with the title department at Worldmark. The process of transferring title has taken 7 months and it is still going on! Every time I had to interact with them, and it was numerous times, it would take them anywhere from 1-2 months to respond, if they responded at all. For whatever reason, they couldn't provide the needed documentation all at once... It had to be requested in stages.
For example, I waited more than a month to get a "special" form from them that asked for nothing more than the contact info for the buyer and seller. But eventually I received my proceeds from closing and presumed the deal was completed. Wrong. Even though the escrow company told me the dues from Q4 were to be rolled into the closing statement, Worldmark did not credit the payment and put me in collection. Without bothering to tell anybody, of course, as is their custom. So now I owe dues from Q4, a collection fee, and because Worldmark has sat on it _again_ for a month, I will owe another quarter of dues.
This company is a trainwreck. The only thing they do well is upsell and hound users about "member education" events, where they can sell you more points you will only be able to use in garden spots like Fresno or one of their dumps like Palm Springs. Worldmark needs to acquire the Hotel California, because you can check in any time you want but you can never leave.
Arrived 3/9-3/15. We were very unhappy with Tidewater. The lack of being able to park on the 2nd floor garage when I paid for a 2nd floor unit started this whole thing. Having never been here, the front desk did not make any sense in explaining what we needed to do nor was there any communication to us prior to arrival that the 2nd floor was being pressure washed and repainting lines. We arrive in this unit to find mildew in the bath and shower of both bathrooms. The sofa in this unit is FILTHY. I had shoulder surgery 4 weeks ago. If I could not sleep in the bed, which has been how it is at home, I sleep on the couch sitting up. There is no way I will sleep on this one! he red wall in the kitchen is nasty too. We wanted coffee last night. Guess what? The coffee maker didn’t work. I had to go buy one at the dollar store AFTER having just come from Walmart.
Last but not least, see the final pics of my husband’s feet. Mine were this way too. This is after we had been walking around this unit with bare feet. We had not been outside at all. So before we could go to bed, we had to wash our feet. Needless to say, I am wearing flip flops in this supposedly “cleaned” unit so my feet don’t turn black again.
All of this is totally unacceptable for the amount of money we paid to stay here. We come here with my son’s high school ball team every year. This will be the one and only time we stay at Tidewater. On Sunday the 10th, I emailed someone at Wyndham resorts and as of Monday 3/18, I have still not heard from her. On Monday 3/11, they sent a young lady in to clean the mildew in both bathrooms. She still didn’t get it all and then her idea of mopping the floor is to walk around the whole unit with a spray bottle and mop as she went.
Needless to say it was not clean after she got through. Apparently, no one’s ever taught her how to mop the floor. our feet were still dirty after she mopped the floor. So that leads me to wonder how many more units weren’t actually cleaned. There are plenty of other places in Panama City Beach to stay so we won’t be staying here again and apparently people‘s concerns are not a concern to them because you don’t hear anything back.
I had to give a star to post this review. I will give them zero stars. Wish I could give minus stars. Do not buy into Wyndham Timeshare Ownership. It will not be worth the headache. They will tell you they have flexibility in planning your vacation anywhere anytime but that is not true. You have to book at minimum a year in advance and then you will be lucky if there is availability for your entire vacation.
They will invite you on special "VIP" weekends and then scam you into "upgrading" which is their version of sucking more money out of you. They may even open credit accounts in your name that you are not aware of until you get the first bill. I know this as fact because they did it to us. Their version of an upgrade is you will have to make another down payment. They will lie to you about services you're entitled to with your ownership and after the fact those services won't be available too because you do did not purchase enough points.
This is a contract you can never get out of. They will tell you you can get out of the contract but you have to continue to pay. They will even ask you to lie about your annual income so that you qualify. They will try to tell you that their timeshare program is the best because it is worldwide and you can travel anywhere and your children can inherit it. Keep in mind all timeshares are inheritable if you own them! Just a horrible company to work with and I would suggest running as far away as fast as you can if you are approached about a Wyndham timeshare.
Wyndham salespeople will do anything to make a sale. We quickly found out that 70,000 points was not going to get a family of 6 anywhere. Our salesperson at Glacier Canyon told us that our first salesperson screwed us over, and they were going to make it right. The sales office in Glacier Canyon told us to call them if we needed anything, but every time we call they do not ever answer our call. We have left several voicemails and never once received a returned call. Wyndham will promise anything you want to hear just to make a sale. They never intend to keep any of their promises. All they care about is taking your money.
STAY AWAY PLEASE for YOUR OWN SAFETY AND COMFORT. I have had an absolutely horrible experience with Wyndham. I signed up for a vacation package with Wyndham Resorts for a stay at the Wyndham in NYC. Prior to participating in this sales pitch for their timeshares I had the opportunity to stay at two Wyndham properties in Atlanta, Georgia and Manama, Bahrain. Between the both I encountered blood stained sheets, hair on the bath towels, phones not working, bed bugs, dirty and mildew in the showers, and a very non-responsive and indifferent management. When I attempted to cancel my “vacation package” I was told I cannot. They also said that the Wyndham properties are not the same as the vacation properties. I asked if both were owned by the same shareholders and I was told yes. I asked if both reported to the same CEO and Chairman, I was told yes.
The response from the Orlando Fla staff and the Corporate Office was deplorable, defensive, intentionally misleading and not very honest. I did mention to them that I was an educated person and capable of self-recognition but was still treated in a very patronizing manner. I strongly recommend booking all your hotel stays and “vacation travel packages” with a non Wyndham property. Also check your bed for bugs and sheets with blood stains and your towels for someone else’s hair. Check your phone and make sure all the light bulbs work prior to accepting the room. Also do not order an omlet from room service. In Atlanta is not delivered on a tray or table and you must eat it off your bed and in Bahrain it is served burnt with none of the “extras” you asked to be included.
Wyndham Timeshare Nightmare, this is, of course, one of the biggest mistakes ever... Now, after 10 months w/ Timeshare Exit Team, who says it will get us out, I want to look at recouping the massive amount of $$$ spent AND punitive damages. Please, any referrals to existing action(s) or anyone interested in starting one.TY, Bill.
My husband and I attended a presentation on November 6, 2018, while on our honeymoon in Las Vegas. The presentation got us thinking that what they said made sense. We want to travel more and thought this would afford us those opportunities. Our salesman David, appeared nice enough and was helpful during our discussion. We advised him that we couldn't afford to purchase right now but would think about it for the future. He pushed and pressured us into different ways we could finance the purchase that day.
Reluctantly, we purchased and made the biggest mistake of our lives. All the information provided to us during our sales pitch was a complete lie! We did not realize this until we returned home and began receiving information from Wyndham. I immediately contacted our salesman and the quality assurance manager, who both told me there was nothing I could do but suggested I contact the main office in Orlando. I contact them immediately to have our case reviewed to get out of our contract. Today, February 20, 2019, 4 months later! They tell me I'm stuck with it but because of all the hassle they'll pay my maintenance fees for the year. I want nothing to do with this company and want to sell. I will be researching resale.
Came to a hotel on vacation and was told we had to come and get our “welcome package”. Ultimately we agreed to do a two hour timeshare consultation to get points towards free nights at a hotel and for some tickets. I’ll point out the pros first and then the cons. A free mediocre lunch. The speaker was pretty funny so it was somewhat entertaining. Our rep was very friendly.
Cons: We were told it was two hours but it ended up being three hours (vacation time is precious). They said there was no pressure and that you didn’t have to buy but then they try to force multiple options on you. After speaking with our one on one rep another person came over with the “offers”. They had no personality and seemed to get more and more angry when the answer remained no. Every time they were given a logical answer they tried to make a rebuttal, down to the point where they made it seem like I would ruin my kids' childhood memories because I was saying no. At this point I was completely done listening and I’m completely offended.
Ultimately they made everything look great; to the point where you really want to consider it but they give you no time to think it over and demand an answer on the spot. When you say no they bring out other options at a prorated amount with less days. This continues over a 20 minute period. Then they bring over another person with the survey and they try to sell you a final attempt package. After explaining my extremely logical and level headed reasons like a broken record, we were finally able to collect our points and tickets and leave.
Overall it went from a pretty good presentation to the feeling of unnecessary urgency... If they had given us time to think and research...they probably would have sold us. But when someone pushes something and doesn’t want you to think about it...it makes you think that they don’t believe in their offers and makes the place less appealing because they know you’re not going to like what you research.
Need help! Was in Las Vegas December 2018. Have been a owner for over 10 years. Long story short was fed lies and deceptions in order to sell me more points. Have written statement from a friend sitting with me during sales pitch and my sister over the phone (also a account owner). Was told I had $22K in "assessment fees" that will HAVE TO GET PAID. Turns out they used that line among other to deceive me into buying more points. Has anyone else received these lies? I need help!
In December 2018 I was in Orlando Universal Studio. A sales offered 7 nights at Margarita Villa in Puerto Rico for listening 1 hour presentation. Attended presentation and it was not appealing and I am already Hilton vacation owner. I rejected offer. A person came to take feedback. Said he is senior and wanted to take feedback and wanted us to consider another offer. 400,000 points without any commitment. Most attractive feature is it can be cancelled and you can make monthly payment as low as 60 dollars but should be completed before months. In that 24 months you can cancel at anytime as far as you have not started using the points. Since it can be cancelled at any time we bought it.
They bring contract papers one by one. First page itself I observed a discrepancy. Discrepancy was, sales person told us you can use this package even without paying one installment and once you use promotion you can pay it off in 24 months or before contract ends. But in the contract it was written that 1450 had to be paid minimum to activate promotional package. When we enquired about it he said you can mark it as not applicable. This is how they gain confidence and he brought last page where cancellation policy is written just before we left and got our signature. It was a catch and it says within 10 Days we have to cancel.
After vacation many few weeks later since I didn’t make payment and wanted to know how I make payment I called customer service then I got all information about cheating, mind game cheating. Cheating number 1 - cancellation is not for 24 months. It should be done within 10 days contractually. Cheating number 2 - entire amount 3800 dollars to be paid within 6 months or else they will charge interest rate for the whole amount. Please beware with this company.
I recently booked a Wyndham hotel for one week through a 3rd party. (Hey, I like to save money!) Upon checkout from the hotel I asked the office personnel to please add the Wyndham Reward points onto my account. Their response was that I didn't qualify due to the fact that I booked my stay through a third party! So either you book directly through the hotel, pay full price and receive Wyndham points, or book through a 3rd party as save money from the get-go! It's no brainer!
I rented a cabin called Nature's Paradise in December 2018. The cabin was supposed to be ready for a 4pm check in time but was not ready until 6pm. We were told that the linen had to be changed however the maids had not cleaned the unit at all. When we finally go in at 6pm we still could not enter because the floor were all wet from the recent mopping. After checking in we had to call twice regarding the heater. The temperature in the unit was in the 40s and going down instead of going up.
Finally at 11pm a A/C repairmen was sent out and he had to replace a part. We continually complained about the inoperable hot tub. The motor needed to be replaced. The hot tub vibrated the whole cabin. The noise was so loud we could not even sleep at night. The agency made a small compensation for their shortcomings however was not nearly enough for our inconvenience. The bottom line is that the heater & hot tub never did work properly. These mechanical items should have been inspected prior to anyone renting this unit. I will never do any business with Wyndham Vacation Rentals again!!!
We were approached by a friendly man at our hotel who asked us what we were in town (Las Vegas) for. When we told him, he wanted to give us a “gift” so he called over to the lady at the desk “Let’s give these two some tickets for a show.” So I’m on the hook... We hesitantly agree to a 2 hr 9am breakfast presentation and are assured it’s no pressure and “hey you get free breakfast and 5 show tickets.” We arrive shortly before 9 and check-in. They assign you a one on one salesman who acts like your best friend and tries to subtly dig into your personal life. Breakfast was cheap and portioned out for you - scrambled eggs, greasy potatoes, 2 sausage links, coffee or water.
The presenter was personable (former longtime bartender) and focused his spiel on - spend time with your family, don’t work too much, life is short, tomorrow’s never promised, blah blah blah. Anyways at this point it’s 10:30am and nobody has gotten to the point yet. You know - the $$$. We try to politely prod our sales rep to get to the point and drop the salesman tactics but he can’t. We originally agreed to touring the property Wyndham has in Vegas as part of our 2 hour presentation but at 10:49 with only 11 minutes left before our 2 hours was up we flat out refused.
That’s when our sales rep became a jerk, snide comments, tried to tell us we weren’t getting our tickets because we have to go to the resort, that we were late (not true) and the presentation didn’t start until almost 9:30 (not our problem). He also told us, "Next time don’t attend a timeshare presentation." Luckily my fiancée and I have no problem standing up for ourselves and demanded to speak with someone in charge. We took the high road and only focused on the promised 2 hour time frame and that we gave them their 2 hours and now we want what was promised us and to go enjoy our day in Vegas. The manager was friendly and nonconfrontational. She just told the man at the desk to get us our tickets and asked me to fill out a report for her. The show was good :) but NOT worth the aggravation. This is the short version of our experience.
I went to a Wyndham timeshare presentation the end of December 2018 while on vacation with my family. I am currently a WorldMark timeshare owner for many years and have made it work well for my family vacation needs. Wyndham pitched to me what they touted as a “hybrid” timeshare ownership which they claimed would enhance my WorldMark ownership. They told me in their sales pitch about various advantages and it all sounded good. In summary it was presented To me as a “no additional cost” ability to use my WorldMark points to book Wyndham timeshare rooms on the same level as all current VIP Wyndham timeshare owners.
It all sounded good so I purchased some Wyndham points. They told me that the offer I was being presented would never be offered to me ever again if I did not choose to purchase one of the presented substantial discount price offers. Thank god Florida has a 10-day rescission law which allows timeshare purchasers to decide to cancel the purchase by merely sending a notice to the timeshare to cancel the purchase. I cancelled the purchase after the following discovery I did.
After doing my detailed review of the contract I could not find language in the contract that matched anything I was told that was important to me. My next step was to call the Wyndham new owner number and was connected to the appropriate locations to answer my questions accurately. I soon discovered that the details of what was represented to me was not accurate. I called three times over three days and spoke to three different representatives. I wanted to ensure I was getting accurate information over the phone and I believe I did. I was on the phone 35 minutes to over an hour each time. This is the main issues I found out:
1. I was led to believe I could book Wyndham rooms using WorldMark points up to 13 months before check in day with no point transfer fee. FALSE. There is a $99.00 transfer fee in every case and the maximum advance booking for transferred points is only 9-months. 2. My new ownership will have access to book any Wyndham units with my WorldMark points. FALSE. There are only a few rooms made available in the Wyndham resorts that are allowed to be booked with WorldMark points and they are the “least” demand rooms with only a fraction of the total room count made available to WorldMark points.
3. I was told I could book reservations with one Wyndham point and use my WorldMark points to be added to the Wyndham booking fee free. This is totally false. It is not allowed to happen this way period. 4. I found out that at selected Wyndham resort locations you can book units using WorldMark points two weeks ahead of check in without unit restrictions. This only works if you pay the $99.00 transfer fee and book locations that still have availability. Good luck with that one. 5. I was told I would have VIP level 25% booking discount for both Wyndham and transferred WorldMark points when booking for the next two years. First off the discount don’t apply to WorldMark points at all and only applies to reservations made two months or less prior to occupancy. Good luck with that one.
There are other things I found to be not as represented. These are the ones that if were completely true without all of the restrictions would have been worth it to me. The timeshare sales department touted all of the advantages but failed to disclose all of the very bad restrictions which make the purchase just not worth it. Wyndham does not make it easy to get to the details of the restrictions so a buyer can make an informed decision. If these restrictions I have listed above would have been disclosed to me at the time of purchase I would not have wasted my time or the sales staff time. It’s too bad I had to go through a difficult discovery process the get the details. I believe most buyers fall prey to high handed deceptive sales tactics and don’t realize the mistake they made until they are stuck with the purchase.
I started my time trial timeshare 16 months ago and I'm beyond glad it's almost over in 2 months. These people are heartless and will lie all day to get your money. I was told in the beginning that my fiance and I would receive 5-6 free trips since we will be paying $120 per month for 18 months. Also, we could go to many different locations. In reality, we were able to go on TWO trips (Oregon and Oceanside) which are both nothing to write home about. I tried booking a 3rd trip which I couldn't do without paying more money. No matter how much you complain, they will never let you out of your contract prior to the 18 months being completed.
I honestly feel like this is the most corrupt, savage and lousy company I've ever dealt with and would rather work and McDonald's for the rest of my life before I give them another dollar in the future. It made more sense to pay for our own trips than pay them $120 per month for that long which got us two trips. Oh yeah and we can only go during times when it's raining or else they want us to use more points. Take my advice and never say yes to these people or you'll regret it 100% months later.
I was at one of the theme parks and they were inside the park. From the start we were apprehensive, but the gentleman who claimed to be the supervisor promised it would be a 90 minute presentation, no pressure and offered a 7 nights free hotel stay and a $25 gift card in addition to our $40 refund. The sales rep was very nice, the head of the presentation was a comedian, made the presentation very fun, he said it would only take 45 minutes which was better than the 90 minutes we were willing to endure...
From 8am to 11:43am we were there. If you say No to the first offer, they'll offer you something else, if you say No then another offer comes, if you say No a 3rd time then another offer comes... 3 different gentlemen later and 6 NOs later we were finally able to leave. Personally this was too good to be true, is not worth my time and almost 4 hours I will never get back to spend with my family. I was told from the beginning "if you say no, I won't pressure you, you will be on your way". Don't tell me that if you are going to bring 3 different people and I have to repeat NO 6 times.
I had purchased a certificate from Wyndham, resortcerts.com. This is valid for a year and I was wrongly promised that I would be getting 7 free nights at no cost at all, anywhere within USA. This was a ** lie, because when I logged into their portal, I saw that I was being charged for everything. They are charging per night basis even with the certificate! I just want to get a refund, because while purchasing this certificate, they had promised me free 7 nights. Without any extra payment at all!
Now it turns out to be some bogus scheme! Please take back my certificate and refund the money! These people even forced me to go to some ** Sales presentation of 2 hours!! They were forcing me to buy more memberships there! Even after I told them that I don't want to attend the presentation. They simply said that they will not give the certificate till then. I freaking paid like 70-100$ to buy the certificate and now I cannot even use it coz they lied to me, saying that I will get 7 free nights!! Fraudsters!! >.<
I have been a owner since early 90s, back when it was Fairfield in Orlando, it was nice, Now that Wyndham owns it, it has been the worst experience, The Mgr. at the Smokey Mtn. Resort, (which there has been several in the 10 years that I have been going there) was the worst. This was a getaway and Xmas present for my wife who had knee surgery, and still recovering, they wanted us in a 1 bedroom cracker box, they call a suite. They have changed their wording that now the 1 bedroom deluxe, is now the full size units. Their records even shows we, have never stayed in anything but a 1 bedroom deluxe. If I had the money and the time I feel a good attorney, could make a great case for a lawsuit and class action suit. My wife even heard a employee tell a guest regarding some changes from the CEO, possibly a takeover.
The room needs overhaul like painting and improving the bathroom. Other than that I enjoy my stay and the staff are friendly. The hotel is clean and will recommend to others needing low quality at better price.
Horrible experience. This company truly stinks and their customer service team provided zero help, complete lack of interest in helping, and a poor attitude. After three days of back and forth and the hotel advising us to call their support team, then having to wait additional days because they are closed on weekends, emailing the email address they refer to in their automatic recording, they were still not interested in assisting with an existing reservation over email or when I finally was connected to a representative this morning. After nearly a week we are still getting absolutely no help, we are now three days out from our check in date and very disappointed. Note, this is not a budget stay or a budget resort. After paying a premium for a 4 star experience we would likely have better service from an econo lodging provider. Advise: stay away if you expect any type of assistance with your vacation.
DO NOT BUY WYNDHAM TIMESHARE POINTS! I never used a timeshare and went to a presentation. Started to believe in everything they were saying and purchased a contact. Everything our sales rep Clea was saying was all BIG LIE! Tried to make a reservation two months in advance at their Pocono resort and they had nothing available, but on any other websites there were availability! Apparently they had nothing available for the owners, but I could book as regular person and pay cash. The only discount I got is 30%. So I had to pay cash even though they gave me silver VIP owner status and other perks and I pay for this owner's contract!
I tried to make reservation at their resorts in MA, NH or nearby and all the winter weekends are booked! Some of their resorts don't have anything available until 2020 or nothing at all! They explain it as these are affiliate resorts and they have only few availability even though they are on their resorts map. If you try to book at RCI you need to transfer points and pay for it. It takes 2-3 days to transfer and by then all units are gone! This system is totally useless! To use your points to book a hotel you need to book at least two months in advance! So basically we are stuck with these Wyndham payments and can't even go to a vacation! And can't even get out of this contract! Their customer service is very ignorant! Never help and is so useless! DO NOT BUY IT. NEVER!!!
We checked into our hotel, Rosen Inn in Orlando, then were told to follow up at the next desk to receive our 'free' welcome gift. Went to the desk, lady asked for my driver's license. She filled out the application with my info, put it on the counter. Started talking about how it was a $40 deposit, in the morning I would get $140 back plus a $100 AMEX card to spend. I was like, this is weird. Red flag. What kind of free gift from the hotel would need a deposit? She would not stop blabbering! We also didn't meet the age requirements nor did we meet the minimum salary. Another red flag.
I asked her if there was more information on this. She pointed to the tiny application, the size of a 5x5 paper and said that all the info I needed was on that paper and that my questions would be answered at a presentation that was 120 minutes long. All I had to do was sign. I read the fine print on the bottom of the paper and saw it was signing us up for a Wyndham timeshare. I looked at her and said I don't want to purchase a timeshare. She said we weren't purchasing anything and then proceeded to start with the whole "What happened? You said you were gonna do it?" No. We were never gonna do it lady! We were told by the hotel it was a free welcome gift. LIES! The couple behind us waiting for their "free" gift realized what was happening and they walked away. Thank god my husband was there to help me say no. These people are liars and scammers! Trust your guts when it tells you to say no.
Howard Johnson by Wyndham Las Vegas - At December 7 at 11 pm I just had the worst experience with this hotel crew. Precisely with the manager/responsible from front desk/check in. I book the reservation from Hotels.com and when I went to the lobby to do the check in the manager asked me how I would like to pay for the 100 dollars deposit which got me surprised 'cause I didn’t know they were gonna charge me that. So when I told her I didn’t know, she asked me if I wanted to cancel it and I asked her for a few minutes for me to book another hotel at that time. Couple minutes later I went back to the front desk to ask her how long it would take for them to return the deposit to my card if I decided to stay there. From this moment she just Ignored me, so I asked her if she didn’t hear me and she asked me to leave the property 'cause she wasn’t in the mood to let me stay at the hotel!
We are currently here on vacation in Vegas. Walking down the street when a young man approached us and convinced us to attend a 90 minute (max 120 minute) presentation. In exchange we’d get $100 in vouchers to gamble or for food at Caesars Palace, a 3 day 2 night stay in a choice of resorts and show tickets. Ok I thought that sounds like a decent trade-off. They had us leave a $50 deposit which we were told we’d get back once we attended the presentation. We were also told we’d get reimbursed for our Uber ride there. So we attended this morning. We went to 265 E. Harmon Ave. Las Vegas, Nevada. Wyndham Grand Desert. We showed at 9:15 a.m. It was supposed to start at 9:20 am. It began at 9:30am. We were in a room with about 15-17 couples.
Our “handler” sat right next to us the entire time. She was nice enough. Presentation lasted about an hour but afterwards you’re taken to a “mock” hotel suite (4 bedroom beautifully decorated). Then we were taken to a large room where our handler showed us on a large computer screen where the resorts were and how nice they were. I then asked her to tell me the price of all of this. She hedged and began to ask me what we spent on vacations each year. I told her I wanted to know the cost. She said, "It’s expensive.” I said his much is expensive. She then began to ask again how much we spent on vacations. We travel quite a bit but my employer pays much of the costs so she knew she couldn’t compete with what we pay to travel.
Finally after asking 5-6 times she told me for VIP level, 400,000 points it cost $110,000. And you have to pay $212 for maintenance fees. For 154,000 points it cost $39,000. I told her the price was too high and I have never liked points programs. She then signals for another worker to come over and here comes Robert. He tells me how we are spending the money any way and that we need to look at the big picture. He begins to show me how foolish my current decisions are and how investing in Wyndham would save me thousands in the long run. I repeatedly told him NO. My husband told him NO. This went off for about 10-20 minutes just with him. Then he brings out “smaller package” deals (which I’d told him I wasn’t interested). The new package was for the same 400,000 points package but for $58,500. I looked at that package and politely told him NO.
He kept pushing it and I just smiled and said, “There is nothing you’re going to say to me to make me change my mind. My answer will remain a NO.” He looks at my husband and tries to get him to say yes but my husband affirmed my NO. To see how genuine these people are though, I asked him if I were to come up with $58K in a month or so would they extend the same offer to me. He laughs and says “I’ll give you my personal checking account information and you can deposit the $58K you “find” into my personal account.” He then picked up his papers and stood to shake hands and told us a final person would come to do a quick exit survey and we’d be free to leave after that.
Sure enough another man comes (Jason) and begins to ask us questions. I told him my main reason for not buying was we already belonged to a travel program and were pretty satisfied with it. Also it was difficult to “see” HOW Wyndham’s program really worked just based on the information we had been given in such a short amount of time. I asked if the program was so good and so legitimate why wouldn’t they honor the deal in a month. He tells me there are 3 reasons: 1. Legally they can’t and that it’s a violation of the rules as written by the owners, 2. I have to physically be in Vegas to do the deal and 3. Some crap that I can’t recall now. But he then begins to ask a few questions (was everyone polite to us, did we like the program, would we stay at Wyndham resorts in the future, was money a major factor in deciding to not buy in).
He then, after we’ve answered the questions, turns the paper over and begins to write out a 2 year trial offer where there are no maintenance fees and the same 400,000 points package. And it would cost $3,524! I then asked him, "When you came over here I asked you if you’d keep them offer on the table until next month. You said no." He says he had to ask me the exit questions to see if I qualified for the trial deal! BS! What a load of POOP!
He then says based on our answers they will keep the 400,000 points for $58K on the table and will apply whatever I’ve paid to be deducted towards the $58K. At that point we’d been there 4 hours and my brother had called once and my sister had called twice. I told him it must be an emergency and I had to take the call. It was a minor emergency but thank GOD she called. I told him we had to go and thanked him for his time. He wrote his cell on a paper and told us the trial offer would remain on the table until we left Vegas. Came back to the hotel and did a little bit of researching and thank GOD for you good, honest people. I feel like we dodged a bullet today! Whew! Man they were persistent and it seemed like we’d never leave there! I can’t tell others what to do with their money but as for me and my house, we will NEVER buy into Wyndham Resorts EVER! Do your research! Be smart!
I have been a Wyndham timeshare owner since the 1980's. In those days, it was named Fairfield Resorts. I bought into their basic plan, enough points for a one week stay at most of their resorts. The sales department was high pressure then, and they still have the same agenda today. My wife and I just returned from Nashville. We sat through, what they called a survey. They do this at every resort. They tell us we need to learn what's happening with the company and how to benefit from these changes. These sessions always become a sales meeting, high pressure and one sales associate after another. These people lie, mislead and they are very disrespectful when told no. They prey on us as if we are a dead animal and they are vultures. These sales associates told us, the Wyndham CEO says no more high pressure sales tactics, yet that's all they do. It's a joke!
The new Wyndham website is another issue. It works "most" of the time and it can't be trusted. I rolled 2018 points into my 2019 points pool, paid the $39.00, which is a rip off, and everything was fine until October. I received an email that I had to use my 168,036 points by the end of 2018 or I will lose them. The rollover disappeared for some strange reason. They wouldn't do anything about it either. The resorts are not maintained to the quality they were years ago, especially the older resorts. The rooms have older plumbing fixtures, low toilets that are hard on older people, old appliances and cheap furniture.
The other issue I have is Wyndham's constant change in their ownership rules and programs. They have actually taken resorts away from us because we won't buy into their new plan, Wyndham Club Pass. It would cost me $20,000.00 to buy into this. I am retired and I'm not wasting money on that, but they say in years to come, I will not be able to stay at the resorts, because I didn't buy in. Basically, my ownership will be worthless! I wish I had never seen or heard of Fairfield and Wyndham timeshares. I wish 20/20 or Sixty Minutes would do a story on Wyndham so it would expose their dirty tactics.
If something is too good to be true it is!!! These people are sharks! I wish I had read these reviews before wasting a precious Saturday. I was lured in by a phone call telling me I had won this fabulous prize of 4 round trip airplane tickets and as a special treat a $50 dining voucher. The catch is you must attend a 2 hour timeshare meeting. They are worse than used car salesman!!! They promise to be respectful but instead they play with your emotions. Luckily I said no to the multiple offers and walked out with my crappy dining voucher and not a 25,000 note, which when I went to redeem and doesn’t give you the full $50, it’s a $25 credit IF you spend $50. The plane tickets are also a total joke.
People, unless you are rich don’t waste your day like we did. As soon as we said no, they pushed us out the door like a piece of trash. We were never interested in this in the first place, our information was sold. The Wyndham was dishonest from the moment they contacted me and I would never do business with them again. BEWARE! For those of you curious about the fine print on the airline tickets here you go.
Yes I have entered into several purchase transactions with Wyndham. I felt great about my initial “investment” with the company, only to later hear from sales reps that my first purchase “wasn’t quite enough if I wanted to fully enjoy the benefits of ownership.” Well of course I wanted to FULLY enjoy the benefits of ownership… who wouldn’t? I had no idea I was purchasing with strings attached. I will gladly admit to have made some mistakes along the way too... Yes, I believed what they were saying was valid. Yes, I was under the assumption that if a company made commitments to its customer- they would uphold those values promised. Yes, I bought into the pyramid scheme of timeshare ownership. And yes, I now look back at how the game is played and realize I was never anything other than a pawn.
With all that being said, I will not sit back and let Wyndham walk all over me now that my eyes are open to the misinformation and fabrication. With every upgrade I feel as though I took a step closer to the truth and ability to see the true nature of this corporation. In the beginning I was ignorant to this scheme, I was fooled to trust a business like this to have my best interest in mind.
I have had communication with Camila ** at Wyndham in regards to my request for a full termination and refund for all monies that I so called invested in Wyndham. Ms. ** has seemed to not take my complaints in a serious matter, nor has she been of any help to me. She has had very poor communication with me and she continues to portray that she has. I am fed up with being lied to and not taken seriously. I suggest anyone who comes in contact with Wyndham run away as fast as possible before you are trapped.
Wyndham is a company that makes promises and tells customers of what a great investment they are making during a purchase, but they are full of lies to make a sale out of a caring person. I will never recommend Wyndham or use any hotels connected to Wyndham after a timeshare purchased we were lied into buying. I still can’t understand how Wyndham wants me to pay for a property, I will never use due to all payments, maintenance fees, and PayPal loan they got as a down payment.
I just got an unsolicited spam call from a woman with a heavy accent. When I asked who was speaking she immediately hung up. This is by far the worst operation in the world. God help anyone that has fallen for this outfit's line of BS.
We purchased points in Chicago after being Wyndham owners for about two years. We purchased because we wanted priority access for the downtown Chicago location so we could travel downtown by train and be close to all the attractions downtown like Taste of Chicago and the Air and Water show. Priority Access allowed us to book 13 months in advance for that resort because it fills up fast. They threw in enough points for two years that we would be considered VIP members.
About four months after this purchase we received a call from Richard in Orlando with Wyndham. He told us that because we were VIP members, we were eligible to purchase additional points at a deeply reduced rate which would allow us about four weeks of vacation a year at almost any resort. He also stated that our Chicago contract would remain exactly the same, all we were doing was purchasing more points.
A month before St. Patrick's Day last year I called the Chicago resort to book with our priority access only to be told that I didn't have priority access. I called Richard in Orlando who told me he didn't know we had priority access in Chicago and that the only way we could get priority access in Chicago again was to purchase more points in Chicago! I made several attempts to reach a member of management and I don't recall the person's name but he promised he would look into this and get back to me. I waited and waited and finally after a month, he called me and explained that he was still checking.
I told him that I just wanted our Chicago contract back. We would remain members and they could keep everything we had already paid for the extra points, all I wanted was the Chicago contract back. I asked him how long this would take because I didn't want to spend another $1500.00 dollars waiting for months for a reply. He promised he would have an answer in less than three weeks. Five weeks later, we finally had it and hired an attorney to get us out of this contract, which cost us another $11,000.00 dollars. We are still waiting to get released a year and a half later. Don't get taken by the promises. They are lies. Don't be another victim. I wish every day we had never started with Wyndham and I want nothing to do with them ever again.
Current owners & new owners be aware that super owners who have lots of points are selling their points on AIRBNB for $400 or more per night. Thus taking most of available units for their own profit, thus leaving very few units available for all the other owners. There are no restrictions with Wyndham to sell points on AIRBNB. Management is aware of this issue. Save your money.
Attended a presentation while we were staying at Wyndham Grand Desert. Our sales rep, Matt **, knew we were undecided about the purchase. However, he persuaded us to buy by stating and restating that our monthly fees would be offset by 20% per month savings on our DirecTV and T- Mobile bills, plus an additional 20% discount on all purchases made at Target as well as other perks. He also said "I tell all my members that if their maintenance fees are less than $100, they will end up paying effectively no maintenance fees". This clinched the sale for us.
Turns out (surprise) these were complete and utter lies. By the time we got home from our vacation, it was six days after the purchase. As we looked at the information on our account once we got into the Wyndham system, we noticed that these perks did not exist. I called Wyndham and told them of our problem. They informed us that it was six days after the sale, one day past the recession period in the contract. The representative informed me that we could file a claim which we did. Their response to our claim was in essence, you signed a contract and can't prove that any verbal representations by our sales rep were ever made or even mattered. At this time, we have not received any evidence that they even contacted **. Therefore, we can only surmise that they
Did not bother to contact him (thereby taking no corrective action against his blatant lies as long as the contracts are coming in... Contacted him, he confessed and they ignored the confession. Contacted him, he continued his lying and we were left with no written proof of the lies. Any way you slice it, we were screwed by Wyndham. Once you sign your contract and they have your money, game over, no matter what fraudulent sales practices led to the signing of said contract.
I won't even get into the details of the omission of vital details that negatively affect the use of our points. Nor will I get into the lies about availability and usage. Suffice to say that we were taken in by Wyndham's reputation that we thought was good based on our stays in the past with their affiliated hotels. However, the timeshare aspect of this company, as you can see by the steady flow of negative reviews on this site, is abysmal. Don't become another victim. Don't believe a word they say. If a company can't sell its product without deception and lies, chances are this is a product to avoid at all costs.
After having to hire an attorney to even gain access to our “bonus points” and after realizing that every single item we were told during the Wyndham Sales Presentation is an untruth, we feel ourselves to be totally wronged and no longer desirous of any dealings with the Wyndham Resort “family” as you all call it.
We’ve gone back over what your sales staff told us and can’t come up with one thing that was fact rather than fantasy. We were, unfortunately, sold a “dream vacation package” that was only that, a dream. The waking reality is that your company has used detestable manipulations and emotional toying to wring the proper response from us. That of buying an entirely worthless timeshare.
The few trips we’ve been on have been to locales we didn’t prefer at times that we had to “make work” rather than our requested dates and were placed in rooms across the street from the beach not on the beach, you get the idea. Not only were these trips marred from the beginning, but then we had to endure your staff’s incessant bullying and intimidation tactics to even check in and get to our room. We find it not at all to our liking and will never return to a Wyndham establishment ever.
You all entice people with free breakfast, free night stays and gift cards just to attend these presentations that you all know are about to be full of dishonesty and pressure for us to buy. Every time we said no, the agent would “sweeten” the deal more and more with lower prices and benefits. They say whatever they needed to say to get us to purchase because none of what we were promised has been given to us! We were told because we owned another timeshare in Gatlinburg for over 20 years we wouldn’t have to pay RCI membership fees since Wyndham owned RCI. The very first time we tried to use our points, we were told our points would not be available for 2 more months due to the special package we were given. When we called customer service about this issue, we were told we did not have access to that property, despite the fact that we were told we were purchasing this timeshare! What kind of circus are you all running!
To make things worse, when we went to use our other timeshare, the one we have owned for over 20 years, we were told that we would need to pay our annual RCI fees before making a new reservation even though we were told differently. We have never had an issue with our initial timeshare and then Wyndham comes along and screws everything up. This topped it off for us and we realized this is not what we wanted to continue dealing with. Please terminate our timeshare contract and all accounts connected to it. Please provide us our refund notice promptly.
It is amazing how quickly a salesman can change their attitude when they realize their sale is not in the bag. I knew as soon as our salesman sat down after two minutes saying we qualify with excellent credit that everything to follow was complete nonsense. I know they did not run my credit as I have it locked and get notifications about even "soft" inquiries. They had sent multiple sales reps to us, and then resorted to trying to insult my husband by pointing out that I make more yearly than he does as if that would push him closer to a sale.
We are quite comfortable in our situation and neither of us will allow the other to be bullied. The hard no did not go well. 120 minutes? Try 4.5 hours. Luckily we are on vacation and do nothing with the mornings anyway. If you have any kind of plans, or have even an inkling of weakness for salesmen skip this. They talk a good game but once the fees start adding up you get screwed. And they want money down. Nope. Nope. Nope.
We were approached by a Wyndham rep as soon as we walked through the door of our hotel with suitcases in hand in Vegas. The gent offered us all kinds of free activities if we went to their 2 hour presentation. The free stuff valued out to about $300. Worth it...right? Well for us yes because we did not buy. Almost did, but the tour was offsite of the presentation and in the rep's car we googled all about Wyndham. Omg, so glad we did. We were really considering it and if we would not have been taken to another site, about a 15 min car ride each way, we would have been sucked into their scam.
They make it sound like it is a steal and tell you it gains value, but of course it does not. It loses value. They tried to sell us 400000 point for 32k. We asked to see the catalog so we could value up to see how many vacations 400k points would get us. Well they picked up the catalog and shuffled it, but would not let us hold it. Hilarious. Then there are the maintenance fees. 2400 a year for the point value. This value also goes up every year. So even when I paid the 32k deed off I would still owe them 2400++ yearly.
So we listened to the very upbeat presentation and were just about sold. We were pretty excited. The presentation and lunch (a piece of marinated chicken and cauliflower) lasted the 2 hours. So in order for us to receive our free stuff we still had to go on the offsite tour. Which with driving back and forth and then the hotel tour, took another hour. During that hour we noticed our rep texting quite a bit. Then we returned we just happened to run into a couple on the elevator that was from the same state, like an hour from us. When I asked the couple a question she gave me some answer that sounded scripted about how they love Wyndham. It what I asked them if they visited in our state since we were practically neighbors. Lol. Coincidence? K.
Then we got back up to the original room and a more aggressive salesperson awaited us. The dude started naming off instances in his life that honestly went in the order of the dates of things my husband and I posted in our Facebook pages. Even though we had googled Wyndham on the car ride back from the tour, when the sales rep spouted off all that we knew for sure then that we were out! Coincidence that we meet a sales rep with almost the exact life as us...nope!
I got to hand it to the whole presentation team. They are good. We filled out paperwork before we left for the tour and when we returned it was like they did an identity scan on me and my husband while we were gone. We all know they did, along with all our social media. After 3 hours they finally show us the price. They will not show you one second before this moment and they will not estimate a price during either. We used the price as our out and said No. They then offered 2 other point packages cheaper. We still said an adamant No. Then they changed from the upbeat fun vacation sellers of a lifetime into my pouting temper tampering 5 yr old. They were then rude and mean. Shocker there I guess!
So we signed our I said No paperwork and were heading out to collect our free vouchers. On the way out we had to sit at another table where they offered us a trial to buy. We didn’t know this at the time but no one ever seems to get to use the trial points either because nothing is available for trial users or there are not enough trial points. They offered us that for $3500. Oh, and we still would have to pay maintenance fees and some other fee. So we said No! All we were thinking after 3 1/2 hours was I need a drink!
Finally, we collect our vouchers and left. All in all to us it was worth it because we got four activities for both of us out of them and they were fun. We also did not have a clue about timeshares and about how these sale peeps leak at every Vegas hotel. So it was good education to waiving off all of them the rest of our trip at other hotels. They almost got us though...thanks Google and thanks to the car ride. Me and my husband has since super googled about Wyndham and found all these sites complaining of being scammed. I look back and can see each time they lied to us but didn’t see it then because they are so well trained to be mesmerizing first and then of course pushy. My heart goes out to all that scammed by these peeps.
What a scam! I was told I would get a 2 bedroom condo near Disneyland and never received the email. I found out I was get a standard hotel room not on the property and was responsible for multiple additional charges. I tried to get a refund which I did not and every time I tried to schedule a trip nothing was available and the presentation meetings were up to hour away!
Please don’t waste $149 only to Find out you are not getting a condo on the property and stuck with up to $100/day in undisclosed fees, if you are lucky enough to book a property you actually want to go to! I also heard that the 120 minutes turns into 4 hours of high pressure tactics and every person you speak with has different information like you can reschedule without a charge to being told when you do call that there will be a fee of $19.95 -$49.95! Steer clear and check out Vacation Fulfillment which has never disappointed me in 5 years and you can get great deals on some of the same resorts for an entire week for slightly more than the 3 night “deal” they sell you.
My husband and I got sold on the silver-lined spiel and have been nothing, but disappointed. There are never rooms available. I have literally tried to book through Club Wyndham and told no availability and gone through Expedia and able to book. NOT WORTH THE MONEY! I was told by the rep AND her manager when we bought that we could cancel at any time because Wyndham realized that being trapped in a contract was a pain point for time-share buyers and they wanted to eliminate that stigma... Guess what I was told when I tried to cancel... Contract says you can't. This whole expensive ** agreement that I am stuck in is now a pain point... Walk away while you can... Or come buy mine so I can walk away.
Emailed several times last week and also tried calling. Unable to contact any of the staff. Absolute silence. This is not the standard of service I'd expect from any company let alone one I'm paying good money. Very disappointing.
We have been a timeshare owner since 1999. I am 63 years old, my husband is 70. Our timeshare is paid off and we use the 105,000 points each year. I recently booked a stay just for me at the Wyndham Ocean Boulevard resort in North Myrtle Beach, SC. I was asked at checking to attend a sales presentation and I said no, I no longer attend those high pressure presentations. A few days after checking in, I got a call from Guest Services advising they had a Wyndham Club Pass Resorts Catalog to bring to my room and also they wanted to conduct a 3 question survey. I said okay.
Wyndham employee, Marc **, came to my room bringing the catalog and starting the survey. However, he quickly left the pretense of taking a survey and began discussing my vacation needs, how often we travel, how much we spend annually on travel, etc. They also asked me if I was authorized to make decisions without my husband about the timeshare and I said yes. I repeatedly told him I was not buying additional timeshare points. Then he changed his tactics and asked me if I was aware that upon our death, we would be passing a timeshare maintenance obligation to our children and did we want to burden them with this obligation, could they afford it? I said no, I was not aware it would be a bill against our estate. He then told me about the Pathway program where we could sell the timeshare back for .20 cents on the dollar of what we originally paid.
He asked if I was interested in divesting my timeshare for .20 on the dollar and I said yes. He made an appointment with me later that morning at Tower 4, member services. When I went to the appointment his boss joined us and they spent considerable time asking me about our vacation needs. I stated again that I was not buying additional timeshare points. I thought I came to the meeting to divest myself of my timeshare and they were pressuring me to buy more points telling me I had to own more points in order to qualify for the Pathway program.
Keep in mind that Marc ** had my timeshare printout, knew how many points we had and knew our ownership details. He had made a big deal of our timeshare being paid off and of us having "Undivided Interest" which qualified us for the Pathway program. Not once did he indicate an additional purchase would be necessary to use the Pathway program. He lied to get me to come to Tower 4, Member Services, where he and his boss pressured me to buy more timeshare points in order to qualify for Pathway. I walked out after 20 minutes or so.
Clearly Wyndham is now preying on the elderly using scare tactics telling them they are burdening their children with a timeshare bill after they die and pressuring them to buy more timeshare points so they can qualify for the Pathway program to divest themselves of their timeshare. This entire experience has soured me on Wyndham and I regret getting involved in owning a timeshare. Do not under any circumstances do business with this Wyndham. They are liars and snake oil salesmen who will do anything to sell you more points.
Sales calls at nearly 10 pm! Stop calling in late at night with your stupid automated calling system... I get these terrible calls at least ten times a week. Just leave me the heck alone. Are you this hard up for business? Your 'resorts' are terrible anyway.
Wyndham will lie and cheat to get you to buy a timeshare. They will promise things that are a lie, and by the time you realize it, it is too late. We tried to use it, and unless you know a year in advance you can't book anywhere. Save your money and use a vacation by owner or something like that.
Wyndham’s timeshare program has changed its name to Wyndham Destinations. They insist they are not in the business of timeshares anymore, but believe me, it’s the same old same old. Before our stay at Bonnet Creek in Orlando, I was called by a personal Wyndham concierge who said he would help me with anything I needed.
Actually, this is just a ploy to get you to sign up for a presentation before you even arrive so you can’t try to avoid it once you’re there. You don't even need parking passes at this resort, so forcing people to go to the desk to get one when they will pressure you into sitting through a presentation is just wrong. I was told that the company was under new management and the new president had a different way of doing things. They just wanted to update us. Because we were arriving a day before the rest of our party, I agreed to go, but only after telling my concierge that I didn’t want another high pressure sales pitch. What a joke.
They do offer some kind of compensation, but the days of free breakfasts are gone. Once again, the hour my concierge said it would take turned into 3. The program has changed, and now you can book hotels, airfare, restaurants, etc. all with your Wyndham points. They throw so many numbers at you that at first it does sound appealing. They use a random number that they say you’ve spent each year for vacations and maintenance. By joining this program, we wouldn't have to pay maintenance fees anymore, plus we could use our points for anything else we want to defray the cost of our vacation. Who wouldn’t like cheaper or free vacations!
We are grandfathered in VIP members. The price to update to this new program? $101,000! Upon closer inspection, you still have to pay a user fee, which is MORE than our current maintenance fees. My husband, the math wizard, showed them the real cost of paying off that fee with points. We'd have to charge almost $8,000 every month on our credit card just to pay fees, so where were all the points for the other things we were supposed to use them for, like airfare, coming from? This doesn’t even touch the $101,000 investment just to get you into the program and get priority access (this cost was later reduced several times to $23,000.) I don't think they were expecting someone to actually question the math, but it clearly did not make economic sense.
Over 3 hours and two salespeople later (who were at least nice but persistent) we had to wait in line to sign releases. Really? I have personally enjoyed our Wyndham timeshare vacations but am just furious that they constantly change things to make you need to buy more points to take advantage of the new programs. And if they want to upgrade the program, why can't they offer it for a reasonable fee instead of starting at some exorbitant price? The best part was that they say the new program now has estate planning, so your children won't be stuck with the units when you die if they don't want them. (Our saleswoman even told us she has units she can't give away. This is clearly not what we were told when we first bought them.) Imagine paying thousands more just so your kids can get rid of your timeshares! It’s greed at its very best.
Seeing all those visitors suckered into taking tours around the complex really took away from the vacation. Yes, Wyndham's stock is going way up, on the backs of all these unsuspecting people who are kept for hours during these presentations until they finally signed. If the program is so fantastic, why do they have to practically lock you in a room and lower the price 3 times to get you to buy? I will NEVER, EVER agree to another presentation. And believe me, I’ve had some staff get extremely rude when I’ve turned them down before.
Wyndham does have some nice properties and we have used them almost every year. But for anyone interested in joining Wyndham Destinations, go online to the resale sites. The same amount of points they wanted $101,000 for were on a site for $6,000. I have enjoyed our timeshares over the past 15 years, but we bought before they were readily available to the public. If you don’t mind spending $1000 or more (we already pay over $2K) a year to have access to a choice of timeshares, go for it. But don’t buy into it thinking you can get any unit you want when you want it, or cover costs by renting your units or use points for free vacations. Nothing in life is free! And now you can go online and find many of the same places for rent without having to pay for the cost of ownership.
I have been a WorldMark member since 1995. It has been wonderful. I’m sorry to say that the managers are running into the ground. Bonus time is out with a new guest certificates program. (They did not even bother telling owners about it. Just slipped it in a bulletin. You will have to pay additional $100.00 to use bonus time for guest. They have had numerous lawsuits and have to make the money up somewhere to pay for it. BEWARE DUES IS NEXT. Latest lawsuit was a big one. Check it out... "$20 Million Verdict For Whistleblower Who Exposed Financial Fraud of Elderly By Wyndham Vacation Ownership – World’s Largest Timeshare Company”. THEY ARE CROOKS! SELLING MY TIMESHARE ASAP!
Let me start off with how my husband and I came across Wyndham timeshare etc. We were in Vegas for a couple of days so as we walked around and were suddenly approached by a "motivated" yappy, con-man from Wyndham Resorts. Yes, I know what you're thinking now, we should have seen all the RED FLAGS as soon as we set eyes on this guy's pathetic persistence to get us to see a presentation at Wyndham. We should have known that anyone who entices you to make a deal on the spot is a fraud. They are the fast talkers, the manipulators, and the conmen who have no soul. The ones who are strikingly similar to a chameleon.
I am writing this review to warn honest, hard-working people out there so you can be informed about what type of scams are promoted in our country and are under the guise of an "investment". One thing is clear, this offer that Wyndham presents is not an investment; it does not gain any value whatsoever, but they will LIE to your face and say that it does gain value. Please do not fall victim to this type of scam unless you are willing to pay maintenance fees every month in addition to the high costs of the timeshare "ownership".
WARNING: You do not own anything that has any value because you cannot sell it back to the resort, even if you pay off the entire purchase price and are in good standing with the company! Wyndham is a FRAUD and should be sued for misleading people. Clearly, this is not an investment that will give you an ROI back! NOTE: If I could sue this company, I would in a heartbeat. In fact, if there are any reputable lawyers out there who are willing to take on the case, then please let me know.
Wyndham needs to take accountability for their actions, and all those who paid their "ownership" in full should be able to redeem their money back, especially when you are LIED to. So, YES, I refer to this company (there are more out there) as a SCAM. The representatives LIE and are highly unethical. They are full of crap and should be sued for misrepresentation of their company's offers and how they scam people into bottomless contracts. We paid a lot of money for this CRAP, and now they won't even let us get our hard-earned money back, let alone even a portion of it! We don't even use the timeshare because they never have any availability when and if we do even travel. How ** if you ask me. This is criminal. Any American citizen should have the right to get their money back from wrongful sellers who lie to make a profit.
Very bad. I was lied to and they were fraudulent and deceptive. I was in their grip for 4 plus hours before I caved in. I filed a complaint with the FTC and they told me they needed more complaints filed before they get involved. So if you haven't filed a FTC complaint do it NOW! Online or by phone 1-877-382-4357.
Beware Folks. Offered an over the phone 2-day cruise to the Bahamas for the cost on our part of paying port fees (approx $150.00) AND attending a presentation from Wyndham Resort which would only take up our time of 2 hours so they say. We drove from Ohio to Orlando Florida as the Cruise was out of West Palm Beach. We arrived at the appointed time for the Wyndham presentation and escorted from there to a building by a member of the Wyndham sales staff who kept a continuous smile on his face and had lots of small talk to win us over. The first building we sat in a room with other couples and shown video's of Wyndham Vacation Resorts plus all while a Sales Manager talked through most of the video of his life. Once that part was over our smiling sales rep had placed on the table a few papers and asked us to fill out the financial statement.
Being point blank my husband said "We're just not interested" but the smiling sales rep insisted we fill out the papers. Repeating again we're not going to buy anything but want our papers necessary to take the cruise as promised us. Our smiling rep again tapped on the papers with his pen saying, "Fill out these papers and we can show you some of the facilities." Again my husband said "We're not interested and not going to buy anything". This seemed at this point as a power play as the rep continued his tap tap tap on the papers set in front of us saying we must fill them out in order to move on to get our cruise. We filled out the papers under pressure then our smiling. We got back in his car and he drove us to yet another small building where we followed him inside to a small room with a table and chairs.
He left for a few minutes but returned with his bigger than Dallas smile and put a few papers on the table then started talking about the resort and how we can get all our kids together for holidays or anytime. Seemed at this point he was now using our small talk to draw us in but we continued to say "NO we're just not interested." He stuck with his smile and continued his pitch but we did too. He left the room and in came another sales rep with his big smile. He continued where the first rep left off. Pointing out we need this. We still said no no no. He continued with his Wyndham sales spiel. We said we were promised our papers necessary for a cruise and we concluded we are done.
We thought we won this battle as after a bit he said, "You can go." We were about to get up to seek out our first sales rep who drove us when all the sudden our first rep came back in the room as the other rep was walking out. We told our rep he said we could go but not so fast. We were then told we could of course go but wouldn't get our prize of the cruise as we haven't completed. OH MAN! We had been high pressured over 2 hours now and really getting tired at this point. We sat back down with our smiling sales rep while he was going over all the DEALS and how affordable it would be to us. We SAID "NO". We SAID "WE'RE NOT INTERESTED".
He continued looking at our faces while reciting the REWARD points we would get. These guys were a tag team as our rep got up after informing us this deal was so good and wouldn't be offered to us again at these prices plus reward points. We just looked at him and shook our heads while saying "WE'RE NOT INTERESTED". Our smiling rep was so pushy we were getting exhausted listening to the exact same spiel. Our rep left the room smiling as within a few minutes a different rep walked in going over all the same thing. This was pretty intense and getting on the last nerve we had left. We continued with our NO NO NO.
What a hassle. You would think they would give up but oh no. This sales rep must of been the closer and he really didn't wear a smile but seem as irritated with us as we were with this whole arrangement. FINALLY, this rep left and our rep walked back in holding a piece of paper that said COMPLETED. Yippee yeah Skippy we passed. Our smiling rep said he would drive us back to our car. Now we had the smiles. I hope most of what I wrote here made sense and you heed our experience. This was high pressure sales. Once we were on the ship we learned others had the EXACT same experience as we did.
We fell for the sales pressure from the “sales” people. We are not stupid, we are not going to ruin our credit score over the timeshare. We plan on paying it off, possibly using it during that time, then look into finding a way to give it back to them. Unfortunately, I became disabled several years ago and have a difficult time traveling great distances by car, by bus, by train or by plane. The nuts at Wyndham continue to try to get us to purchase more points despite my physical limitations (yes, they know...they have asked me every time they call asking how my back is feeling just before they try to get us to purchase more points). If you have the opportunity to purchase Wyndham points or if a relative offers you the chance to take over their timeshare...RUN AWAY FAST, do not walk. Wyndham stinks. I tried leaving zero stars...it’s not an option.
First of all the meeting was not 90 minutes. Which is what we agreed to. We ended up being there over 3 hours long. Then when we finally said no, they would not take no for an answer. When I said that I just didn’t have the money right now to purchase, the guy literally replied with, “but you do.” Who does he think he is that he knows my finances better than I do? Then when he finally took no for an answer, you could tell he was pissed off. He literally asked me “if you didn’t plan on buying, why did you even come?” It’s an information session. I was curious to know what it was about. Then they sent someone else over. I had to tell at least 4 people no. They won’t take no for an answer. I almost felt like I had to escape.
Never again will we do ANY kind of business with Wyndham. Some years ago we took over the ownership of my in-laws timeshare, Shawnee on the Delaware, PA. We never went there during our time... always swapped out for other destinations. Decided since nearing retirement we didn't need it, so decided to give the week back vs. try to sell it (resale's very difficult). Plus, fees were rising quite a bit each year. Turns out Shawnee placed us for collection even though the bill had been paid (must have crossed in the mail), and we were NEVER notified. Did not know about it until calling to work through the transaction. This started in mid-July, and did not end until mid-October.
Trying to work this out was an absolute nightmare... sitting on hold literally for hours and cut off multiple times trying to talk to people; given numbers to call that were circular (call the number, get a recording to call the same number); systems without any records of our account; having to pay a collection agency over $300 to clear the account because Wyndham would not help or talk to us until that was cleared; Wyndham slow-walking the paperwork, taking weeks to finally complete the transaction. In summary, this was about the worst customer service experience I have faced, and will never again, do anything with the Wyndham brand.
I am a Silver Level Owner and purchased many years ago. Biggest mistake we have ever made. 'Cause for just maintenance fees is far more than we would have to spend for the same vacation. Availability is very limited, hard to get in areas you actually want to go to. The final straw for me is they are still pushing for us to go into a devastated area from Hurricane Michael just two weeks after the storm. That is insane!! It tells you the mindset of the company, money before people or safety. We will be exploring getting rid of anything we have with Wyndham. No longer a value or worthwhile.
When my husband and I visited New York back in May, we stay at one of the Wyndham Chain “The Henri Hotel”. We enjoyed our stay as well as the hotel was close to our 91 year old aunt. We were accommodated with a few nights free at The Henri with the understanding that we would attend an in-service on Wyndham close by. We were also informed that we would not be pressured into purchasing. Well! Our experience was quite different, towards the end of the in-service we sat with a young man , who explained the program then we noticed that a young lady came by every five to ten minutes to say “David” said it’s time. We knew then that the pressure was on.
We explained to the young man that we were not in a situation to purchase at this time. Then came David, offering us every deal in the book trying to pressure us to purchase. When we refused to give in and told him we already owned a time share, He hit the table very hard with his hand, said some not so kind words and abruptly walk away.
Then came another lady with another deal, we thought this deal would be more reasonable and we would be able to squeeze the payments for two years. My husband and I expressed the rudeness of David who hit the table trying to intimidate us into purchasing and we also told her about our 91 year old aunt that lives in Manhattan and we had no funds at this time to purchase. The Lady went on to explain the new deal that would allow us to come back and forth to Manhattan at The Henri (to visit our aunt) and also have the opportunity to visit other Wyndham properties in different states.My husband and I left on a good note and was over joyed that we would have a place to stay at “The Henri” that was safe and walking distance to my aunt.
Well! I tried booking at The Henri on August 16th, 2018 and to my surprise I was told it would be $258.00 per night. I was in shock. Then I asked to see if they had other Wyndham properties in Manhattan that I could stay and I was informed that the closest one was in Jersey. My husband and I are totally at a loss, as we need to visit our ailing aunt. At this point we believed that we were not given the correct information but lead to believe that we could stay in Manhattan at The Henri with this purchase and this is false information. We strongly believe that we were taken advantage of and this should not happen to anyone especially the elderly.
We are totally disappointed. Tried contacting Wyndham and the response was that we signed a contract. With that said we stopped payments requesting a dispute they we were referred to a collection agency. They also started ringing our cell phone every day requesting payment. We would like the contract to be voided and any funds paid to date to Wyndham be returned.
DO NOT PURCHASE ANYTHING FROM WYNDHAM! I had a weak moment and purchased a 3 night hotel package from Wyndham through a telephone marketer. When I purchased the package they stated no blackout dates. But when trying to use the package they never had the dates I wanted to travel available-- even months in advance! Now the one year has expired and they won't honor my purchase! Yup I'm out $200. Should have just burned it. They won't let you speak to a supervisor or offer any type of resolve. They are crooks!
My husband and I learned about the opportunity to get 4 days at Lake Tahoe. The guy at the booth was pretty vague on the requirements and made it seem like they were just trying to get the word out about the newly built Wyndham in Oceanside, CA and as a gift we’d get the free stays. **. We get there and it was totally a timeshare presentation. The first hour was fine. We learned about their program and it seemed cool. They assured it would be a simple yes or no at the end of the presentation.
The second hour began to draaaggg as the representative was trying sell us and get to know us. Everything led to a tangent. She then introduced us to another representative who will later appear to discuss finances. After hour 2.5 we were over it. The rep had yet to talk any numbers, specifics and fine print. We politely stated that we were ready for the bottom line details. She went over some “Today” and “Anytime” numbers and logistics. Upon hearing, we immediately informed her that we do not make impulse purchases and would need time to discuss it and research as a family. We also informed her that although we’d miss out on the “Today” incentives we’d be happy to learn more about the "Anytime” since that would be our “only” option.
Then enters the rep from earlier and they both tag team us. For the next 1.5 hours they were trying to convince us to buy “Today”. We repeatedly let them know that we do not make impulse purchases and would not be buying. This was far from a simple yes or no that was promised in the beginning. My husband let them know that we have other financial goals. The rep at one point pointed to the 15K offer and stated “You lose that at the poker table”. His attempt to be funny fell upon deaf ears so he switched it up and said “No I lost that once at the poker table lol”. Uhhh okay we’re definitely not taking financial advice from you, sir.
Even through all the high pressure aggressive sales tactics we were still considering it. My husband being the smart man that he is always reads the fine print before committing to anything. Things got super fishy when he asked to see and read the contract. The rep said “We’re not there yet”. Long story short, unless oh agree to buy we’re not showing you anything. Hmmm... Then we asked for them to pull up their website and show us how to book and to see how far our points really get us. For the example for them to use, I asked about one country in specific that we visit yearly. Guess what? No resorts!!! They tried to push other resorts in nearby countries. Negative.
We’re now have been there for over 3.5 hours. We said firmly, "No thank and we’re not buying." They finally gave up... or so it seemed. They escorted us to another sales person who was supposed to check us out and give us our “reward”. Lies!!! She was the last most aggressive sales rep. She was trying to push a “trial” rate at 3,400. Again, my husband turned her down. She then turned to me twice and asked me if I wanted him to buy it? I let her know that my husband said no and that was it. Very tacky to try to make me contradict my husband by the way.
At that point we were beyond over it and just wanted to go home!! They gave us our “reward” which isn’t even through Wyndham. It’s through another company called “First Priority Travel”. As soon as I got in the car, I read the fine print and realized it was going to be impossible to actually redeem the “reward”. I googled the company reviews and they were 100% negative on the BBB website. Please save your time. We regret every second of our day. We got suckered like some suckers. The best thing that came out of it is that we stuck to our guns and did not make an impulsive buy!!!
I regret the day my husband and I ever accepted to go to a timeshare meeting at Wyndham. The person who signed us up promised no high pressure sales tactics and it was a bunch of bologna. Get there early, they start late. The breakfast of eggs and toast were served cold. They kept us there for FOUR (4) hours, not the 1-2 hours we were promised. And there were 5 people who took turns talking to us, each one getting meaner and more bullying. One of them had the nerve to accuse my husband of not caring about me enough by not wanting to spoil me by buying a timeshare. They wouldn't take NO for an answer as many times as we told them we don't have the money. They were so rude and we both left the building feeling verbally assaulted. It was so unprofessional. Then for weeks afterward I get all these random credit card offers for both of us because they gave out our information to third parties. JUST AN AWFUL EXPERIENCE!!!
Like others we went to a Wyndham sales presentation. Just to shut them up we signed up for 10,000 points. When we got home we searched timeshare resellers online and bought the same points for one third the cost. We then exercised our "cooling off period" and cancelled the initial purchase. We've had them now for about 12 years and have had some great holidays. They have a "privileges" program for new purchasers, which we hate. Their "owner's update meetings" are just an excuse to sell us more points, and we steadfastly refuse to go to them, regardless of the "free gift". Overall we're happy we bought in, but NEVER buy new points. Exactly the same product is available on the second-hand market for peanuts.
I filed all my complaints against Wyndham and sent them the OPT out letter. STOPPED ALL PAYMENTS. There is an Attorney that I am waiting for him and his law firm to get back to me whether he will take my case (9/27/2018). I have been emailing them info!
We requested a Branson MO vacation brochure online. Within half an hour we received a phone call offering us 2 nights at a reduced rate and 4 free show tickets if we agreed to attend a two hour presentation by Wyndham. Since we had never done anything like this before we thought we would give it a try. After all, how bad could it be? Well, we were about to find out.
We attended the presentation on 9/18/18. The first 90 minutes were fine. Our representative was personable and initially engaged us in lots of small talk about family, hobbies, previous vacations, etc. (More about that later). We told him up front that we had no intention of purchasing. He said it didn't matter, he gets paid anyway and asked us to keep an open mind. We attended a group presentation where they explained the points system, banking the points, borrowing from future points, how points could be used for cruises and airfare, how Wyndham could "make memories" for our family, how our purchase would be a family legacy, and so on. The presenter stated he and his staff are passionate about their work and that their passion should not be mistaken for pressure. Hmmmm...
Our representative took us to visit the property in Branson, which was actually very nice. That's when the pressure (passion?) increased. "How wonderful would it be to experience your 2-year old grandson in the kiddie pool come over to give you a hug?" "How great would it be to have all of your kids and grandkids together in a lovely resort creating memories?" (Refer to previously mentioned small talk.)
We returned to the resort center where our representative really got down to business. Over the next half hour or so, the pressure to become an owner and sign up for the credit card increased exponentially. We repeatedly stated this product was not for us. When it finally became clear to him that we did not intend to purchase his responses included "I don't understand why you would not take advantage of this opportunity to make memories for your family" and "where did I lose you?"
What? You want us to tell you how to make the sale? Next it was his manager's turn to amp up the pressure using more of the same tactics. When my husband told him we didn't need Wyndham to make memories he shot back "yes you do!" No sale, so we were referred to a third rep for yet another offer. By this time we were extremely irritated and unwilling to consider purchasing anything Wyndham. They didn't exactly hold us hostage, but it almost felt that way. We vowed to never again put ourselves in this horrible, very high pressure situation. Our advice? If you go, be prepared.
I wanted a vacay in Charleston SC in early September. Not available. Settle on Myrtle beach at the end of Sept. (It took an hour to find something). Hurricane hit Myrtle Beach and I still have a vacay! No refund. Have yet to have a good vacay with Wyndham.
In September of 2017 I stayed a Wyndham Resort as a guest for a week. During my stay, I was invited to attend a presentation regarding a timeshare in exchange for a complimentary week at another resort. I attended the presentation and received my certificate and subsequently booked the week at the Hollywood Beach Tower in Hollywood, Fla. The first night in this resort I was accosted by bedbugs. I took one to the front desk and was offered a different room in the same resort. I logged into Google and saw another review from 3 days prior with the same complaint of bedbugs.
I was not interested in another night in this resort. I called RVC and was offered another room at a resort that was nowhere nearby and was further from my planned excursions. I have spoken to numerous individuals at Wyndham in Oceanside, RVC etc in addition to being transferred multiple times and sitting on hold to the tune of multiple hours. They are no help WHATSOEVER!!!
My wife and I signed up for a 3 day getaway to one many choice destinations. Living in the NYC area decided to take the train in the city for out 3 day mini-vacay. My wife informed me that we had to take a "90 minute" tour of the resorts timeshare offer and we would get a whopping $75 Visa card as a gift. I have been down this road before and know what these sharks are like. I know many people who regret ever buying into these programs as it is a vacuum that keeps sucking money out of your pocket year after year.
After about 3 hours in, we were getting quite agitated with the whole process but these "sharks" kept tag teaming us to the point of giving us the moon. Bonus weeks, 250,000 more points, free this, free that. They got us to the point that we "thought" how it really makes sense to buy in to their vacation program. Well 6 hours and $17,000 later, we walked out "proud new owners" of the "Wyndham Vacation Family". I really was convinced that their program was different. Well that night, I woke up at 3 am and thought "what the hell did we just do"!! I went on the internet and found what we just paid $17,000, you couldn't get more than a couple hundred dollars for. Then I found this site and saw all the reviews. With a half a dozen 2-5 stars and over 100 1 stars, that was enough for me.
So we enjoyed the rest of our time in NYC, got home and immediately followed the instructions to cancel the agreement. I followed the tracking and cancellation packed was in their possession in the prescribed amount of time. Thank god I said. I then told my wife, I don't care if they are giving a car as a gift. "No more timeshare tours". I realize that these thing work for some but not for most. If you truly want to be timeshare owners, buy on the secondary market and save yourself tens of thousands of dollars. Good luck to all.
We booked a celebration weekend work trip to Gatlinburg TN to stay Wyndham Vacation Rentals Baskins Creek resort. We booked 12 rooms for twelve couples months ago. As luck would have it a hurricane is now hitting our hometown Charlotte NC. Now we have two couples that have decided to stay home due to having small children (understandable) and other want to leave early so they can be sure they don’t get stuck here due to flash flooding expected in Charlotte. What does Baskins Creek say??? TOO BAD. You’re just out the money. I would be more understanding if there wasn’t a hurricane coming. What upset me the most is they are fully booked due to a car show in town and could easily just rent the rooms to someone else. This is an example of very poor customer service. I have stayed here many times before and will never again.
Presentation was 5/6 hours to wear me down. I tried to OPT out and get refund. They lied! I filed complaints FTC, U.S. Attorney General FBI, BBB and others. I will fight them all they it's just a matter of time. I can find any Attorneys doing Class Action as I refuse at this time to pay someone to do it for me.
I have been an ‘Owner’ for a good number of years and have been to numerous ‘short presentations or UPDATES’. I have been asked to leave, when asking to record their presentation, have been escorted to private office, where manager wants me and her associate to work out our differences where I was accused of ‘making her cry’. The company pushed us, myself and my now deceased wife, into purchasing one of their products at Edisto Beach. When we told them we would not be coming to the presentation on our assigned time (my wife was still very sick from round of chemo) they perked up with, "We can come right over to you," and in short order were at condo spreading their BS on table. They kept pushing my wife until I got very mad and actually asked me, why was I punishing my wife from giving her grandchildren a vacation from her.
This is the tactics they use on daily basis and no one seems to be able to stop them. It is the worst corrupt and fraudulent operation that can be found and they are so big, nothing be done to correct their deception. It’s all fraud at its best, I attend every time I use my points, and every time, they get upset about my attendance, and really get upset when others want to know same questions I’m asking. My contract is paid in full, of course still have those monthly fees, but please, no matter where you are, if Wyndham Vacation Resorts is involved, it will be fraud that they will be committing each and every time one of the salespeople open their mouths.
While in Branson Mo. My wife and I were lured into buying cheap show tickets from a man there. When we signed for the tickets (after giving him our I.D.s) I noticed the paper said something about a timeshare presentation. I told him we did not want to set through a 5 hr presentation, he said that it would only take 2 hrs and we had to go if we wanted the tickets and that the paper we just signed stated that our money was non-refundable. So we went to the presentation which ended up being 3 and a half hours. (Lie #1)
During the presentation Chris told us we had to sign a release for them to do a SOFT credit check in order to receive our tickets, this was lie number 2. After turning down their $42,000.00 vacation package (paid in monthly installments with 14.99% interest) we had to wait yet another 45 minutes for our tickets while several other people tried to browbeat and guilt trip us into purchasing different packages from. When we returned home there was 2 hard credit inquiries on mine and my wife's credit reports. I tried calling Wyndham about it but so far I have been put on hold once for 45 minutes and another time for over 30 minutes without ever getting to talk to someone who could tell me anything I needed to know. They are liars and scam artist! Stay away from Wyndham at all cost!
We originally bought our points timeshare in Hawaii because we love it there. We also visited other resorts in the Wyndham network and each time we were put through a pushy and exhausting presentation. We got suckered into a Margaritaville purchase and a second contract. We have been completely misled about the benefits and availability of the resorts we wanted to visit even though I asked very pointed and exacting questions. I ended up getting upsold each time we went somewhere just so I could get out of the room where we were always held hostage for 8+ hours in uncomfortable conditions. We were told so many lies and misleading statements that I couldn’t keep things straight. The details are way too many for this space. Just say no. No presentation. No free gifts or meals. No **.
While in Vegas my husband were at the Flamingo and we’re lured into a presentation by a fast talking man. He offered us several free things in exchange to stay at their casinos in the future. I thought we were being comped. He requested 40 dollars to cover taxes, our id’s and a paper to sign. Then I noticed we were agreeing to a 120 min presentation. I said, "Oh this is a timeshare pitch." He said, "Don’t worry you’ll just listen to it over a “buffet” breakfast."
During the presentation we were told not to use our phones as due to them interfering with the video equipment. If they did we had to start all over. At the end of the presentation we were told the sooner we filled out the credit applications the sooner we could take the tour. I declined to have my credit ran. At one point the sale men asked my husband if he wanted to fight him to which I replied as well as barked to us like a dog, not sure of his intentions but it was off putting.
After touring and my husband and I expressed our disinterest he asked us how much our monthly payments needed to be, knowing they like to talk payments I just said we could talk “numbers”. Many more times we expressed disinterest. Again he pushed for a monthly payment from me. Hoping they would let us go I lowballed and said 50 bucks. He got out of his chair and went to get the manager who writes 65 dollars down on a piece of paper. When I say “FOR HOW LONG AND HOW MUCH” we were dismissed. Thank goodness we dodged that bullet.
WOW, what an experience! I learnt a lot about timeshares, people, manipulations, emotions, human brain and finally Wyndham. I am giving one star because I hated the concept of timeshare ownership of Wyndham Resorts and not for the presentation or the free gifts. We were walking in the casino of Caesar's Palace, Las Vegas and this guy in black suit offered to take a picture of us while we were struggling to take a selfie of us. Quite the gentleman huh! Small talk, small talk and asks if we received our gift basket? Blah blah blah. We were asked to pay $70 in cash for exchange of free gifts lol (how is it free anymore).
Anyways the gifts included two tickets to a Cirque de Soliel show which we wanted to see anyway and that costs $100 by itself. We did pay the said 70 bucks and got the receipt for that and agreed to attend the 'casual tour' at a Wyndham resort which included breakfast. This bugger specifically said there was no presentation or whatsoever.
We went to this Wyndham Blue Dessert resort for a nice awesome breakfast, NO it was some cheap bacon and soggy waffle. Hated it! Checked our credit card to see if it had matching name as in the ID and I was looking continuously if they try to punch in the CC numbers or do anything with it. They didn't. Then this guy greets us and introduced himself and said he was going to be our guide or whatever for the rest of the time we were there and took us to this room where the presentation was getting started. It was about 20 to 30 mins presentation, that's it. The lady presenting was hot so to me it wasn't boring LOL.
After that we were taken on the tour to see the model condos that we would be using if we decide to become "owners". These condos are nothing but a typical 1/2/3 BHK apartments. Nothing more nothing less. I personally like to stay in a nice hotel rather than a place that depicts an apartment. At this point I knew we were leaning towards 'No we are not buying'.
Before, during and after the tour we were asking a lot of questions to this guide of ours and he was very grounded in all the answers, tried to make sense as much as possible to most answers and not so much to others. For example when I asked - "Why do you keep saying owners, we are not owning any piece of land of anything" for which his reply, "We are owning their trust." Yay!!!
After the tour and a ton of q&a (from us mostly) next is the stress test/interview part. I honestly learned a lot about this concept and excited to get to this stress interview part. They had given us a piece of paper asking for details including SSN (yea they need that to see if we qualify for a specific tier or something). I did not even write our names on this piece of paper and told him I want all the information on the different pricing models and only then I will be giving my SSN. I suggest all of you not to give up your SSN right away unless you are very sure you were going to buy this membership.
Till this point there was no hints of what the cost of this membership was, so you would assume it's going to be in your face cost right! Following, blah blah blah he asks goes and checks with his manager and comes back and says he can customize a package for us depending on much we are willing to pay each month. I was like, "WAIT, no no no. You first tell me all the different packages and pricing models you have and then I will decide if I am even considering this membership." He runs back to his manager and comes up with different pricing models.
Phew finally I am seeing the numbers. For 400k points we should pay down 20k right on the spot and finance 80k at 17-18% interest and couple other pricing models. NONE of which is worth it in my opinion. He realized we are not impressed and brings in his manager to talk us, who tried her own method of convincing to sign up but we were sounding confident and assertive in saying No because we really felt it wasn't for us and explained them why it wasn't for us and thanked them for their time and patience. Left the place, collected all the free gifts in the gifting area. Watched that Cirque de Soleil show, enjoyed it and used couple other coupons too. So good experience over all but hated the concept of timeshare ownership.
I stayed at a Wyndham Hotel in Raleigh, NC this past summer that was under renovation at the time. The Wyndham Hotel name used to stand for quality, this no longer the case, at least at this hotel. It was unsafe, filthy, and all services were totally dysfunctional... the entire hotel was completely torn apart, totally disorganized, smelly, roaches crawling about, construction debris all over parking lot, locked stairwells, etc. This stay was a real disappointment to say the least. My husband is disabled and cannot climb even small stairs, so, after elevators became broken down and we were unable to get to our room and had to sit in lobby for nearly 2 hrs waiting for repairman to come make it start working, we canceled the remainder of our stay there... and at that time, the desk clerk informed us that this was a common practice for this hotel.
To add insult to injury... I am now overwhelmed with constant, nearly daily, cold calls and telemarketers on my private cell phone number from Wyndham Vacation Resorts. So, they not only misrepresented themselves as a functioning hotel, they also feel free to avail themselves of my personal contact info without my knowledge. I had no idea that this was going to be the result of my trusting them with my private contact information... and without my permission or approval they are intruding into my private life, via cold call phone calls on my cell phone, unsolicited, and extremely unwelcome on every level... whether or not; and when and if, I ever get this resolved, you can rest assured that I would NEVER, EVER, subject myself to this kind of shoddy, sneaky, and predatory business marketing practice. Shame on Wyndham corporation, this is the most miserable experience I have had with such a huge corporation in a very, very long time.
Me and my spouse had done the Bluegreen seminar so we thought we would try Wyndham out! Worst mistake ever! They had us sit thru the presentation but after it was like we were drilled. We had our 2 kids with us so after being there for over 4 hours we were so drained! They tried running my wife's credit and the girl come back saying it wasn't going thru for some reason so I had her run mine. Boy I never should have done that! She acted like she hit a gold mine. After seeing the deal she could do for us I kept telling her now was not a good time. She made it out to seem like my family is not important to me because I wouldn't purchase that day. I will not ever use Wyndham again. Bluegreen vacation didn't pressure us like them. The girl at Bluegreen got it and didn't continue to drill me! Stay away!
My husband and I agreed to attend a timeshare presentation which was described as “a short slideshow” which would take 90 minutes. Almost 4 hours later, I was bumping into chairs in a desperate attempt to escape. I’ve never experienced such pressured and outright disrespectful behavior from salespeople. We were told that the inquiry which was REQUIRED by his boss to obtain the promised tickets, was a single, soft inquiry. Later in the day, I received notification from my credit reporting monitoring service that they had placed two, HARD inquiries on my credit!!! We continually refused the purchase and were approached by several other salespeople trying to get us to agree to the purchase!
Today, I received a notice of an account with Club Vacation with a $6000 credit limit. I NEVER AGREED TO OPEN AN ACOUNT WITH THIS COMPANY!!! WE WERE OUTRIGHT LIED TO ABOUT THE INQUIRY! The salesperson stated that most people purchase the packages. I knew better! If this were the case, why put so much pressure on perspective buyers? Despite my no, they went forward with a hard inquiry. Shame on you Tommy and your entire Wyndham Vacations team! Please open an investigation into the practices of this company! I’d be happy to answer additional questions and assist with the investigation.
Had the worst experience. Long story short. Took 2hr presentation for $100 worth of free pass after presentation. 2 hr turned into 5 hrs. And they try to sell a $30,000 vacation package and wanted me to make the decision right then. And said they will check my credit score but it won't be a hard inquiry but 3 days later I see it's on my report. They would not give me any copy of any pages to look over or any pages that I signed like the credit check pages. I had a vision of Wyndham being 7 star resort but after going thru they presentation I give them 0 stars. They try their tactics so hard to get you to purchase right then and lie about some stuff. They never mentioned about annual fees or high interest rate. The sales guy said it would be a 0% interest rate and came back with 17%. Company sucks. Email me at ** if you want more info.
Over 10 years ago I bought Grand Desert in Las Vegas for reasons that do not need to get into. We have family that lives there so it seemed to be a good idea. Now we have no use for it & I had banked over 230,000 points with RCI. Through Ovation from Wyndham I sold part of my points through a legitimate real estate firm, only paying closing cost when the sale was executed. I was left with 77,000 points which again through Ovation I basically gave up to them. The good news is no more monthly fees.
Thank goodness I am done with Wyndham. I feel like a giant weight has been lifted off my shoulders. If you are ever offered one of these vacations, run from it as fast as you can. Wyndham is basically a scam operation. Whatever they offer you as a come on, tell them to take a hike.
Do not get me wrong. I enjoy Wyndham Resorts. They are great places to stay. But DO NOT buy points or TIMESHARES period! They are money pits!!! You constantly have to buy more points and upgrade to continue to vacation. You will never get paid off! My advice: Just rent from someone if you want to go!
I was charged my own downpayment and someone else's downpayment on my PayPal account. After 45 min getting the runaround I finally got the extra 5,000 removed from my account. Then when I wanted to place a complaint I had to deal with another runaround which led to 30 more minutes of sitting on hold and talking to employees who didn't know anything to help me. Just to have one call me a liar and refer me back to one of the people I had already called. Fed up I hung up the phone. If I don't get a call back with someone seeking me out to resolve the issue then I'm going to cancel this contract that they breached by overcharging the down payment.
The monthly expenses of being part of the club outweighs the benefits. The point system only works for the resorts, (which probably isn't even available the dates you want to go) not the hotels associated with club Wyndham. You have to earn reward points which means spending more money. The credit card provided to earn said reward points is very limited and the interest is outrageous. I much rather save myself thousands of dollars a year and pay for my own hotel room than deal with the frustration of jumping through their loopholes just to get benefit out of the program. I cannot wait to cancel.
My g/f and I agreed to a 3 day/2 night vacay at any resort in exchange for a 90 min presentation in Austin, Tx and the $50 fee. The night prior to the presentation, we discussed high pressure sales and agreed that "no" would be our motto, no matter what. We arrived at the hotel and I parked in the 30 min check-in parking spot, of which there were about 20, 18 of which were free. I walked in and advised the desk person of what I did and what we were there for, and then was told that I had to move my car. Parking in the hotel was $7/hr, and I asked if they validated parking. When she said no, I questioned how they had the gall to charge me for parking for a presentation they invited me to attend. She then said we could park on the street, which we couldn't as there were no spaces. I told her never mind, we'll just leave and call it a day, at which point she said that she "thinks" the sales staff could validate parking if we got a ticket.
We had to go back outside to access that side of the building (and the sales staff) and found out sure enough, they would validate parking. Pretty sure the lady at the desk already knew that. Moved the car and waited for our presentation. We had an awesome salesman, Tyler. He assured us he wouldn't pressure us if we felt it wasn't a good fit. He was very personable, and we got a good vibe from him. That all went well. He asked if they could run our credit to see what we would qualify for. I asked him if it was a hard inquiry or a soft inquiry, and he was honest and told us it was a hard inquiry, which we allowed. He mentioned that there were 3 tiers, A, B, or C, each one divided into two. We qualified for B1, which was interesting as I paid off $27k in debt the day before. I advised him of that, and advised that we would qualify for A1/A2 had this been a week later.
His manager came back with the figures and the pricing, and then came the facts: 7K points for $30k w/~$5300 down and $250/month... financed at 17.83%. Nope. Not in this lifetime. Not at that interest rate. We're getting ready to build a house next year, and that isn't going to fly. He had mentioned before that they're a $12 billion dollar company, and I asked, given that, why couldn't they offer a better interest rate for something they're trying to sell. "Well, we aren't a bank." Exactly, so why the high interest rate? On to the next... he then said it isn't going to appear in our debt-to-income ratio on our credit report. WTF? How is that even *possible*? I asked him if we defaulted on that, would it appear on our credit reports, and he said yes. So I told him point blank that it would also appear as debt, because how could something not show a debt, but they needed to run our credit reports to acquire it, and it would show negatively if we defaulted.
He couldn't really answer that, and reverted to talking about the interest rate again, saying that we would only have to worry about that interest rate if we financed for the full 10 years, and that most of their members pay it off in 1-5 years. He said he and his wife refinanced through USAA, and, since this isn't a mortgage, that means they had to either take out a loan or put it on a credit card, which, at that point, WOULD APPEAR AS DEBT. He then brought over his credit/finance guy, who advised us that he used to do credit consultation, and that they've had members buy from Wyndham to help *build* their credit, which helped them qualify for a mortgage where they couldn't before. So, uhm, yeah, if that's the case, since this is reported on your credit report for timely payments, THIS APPEARS AS DEBT ON YOUR CREDIT REPORT. Duh!
The manager walked away and we told Tyler nope, we're not putting our dream home in jeopardy for this, and he was cool with it, living up to his word that he's not going to pressure us into doing something if we didn't feel it would be a good fit. His manager, however, came back and offered us 3 different points totals for lower dollar values. We told them we needed a moment to discuss, and they gave us our privacy. Tyler popped in for a moment to let us know that his manager would throw in a free week's vacay through RCI. We were actually discussing what we wanted to do for lunch :-) Came back, told him no again, and we signed their "Decline" paperwork and were on the elevator headed down in less than 3 minutes. We got our points information for a 3 day/2 night stay, and were on our way. After reading all these reviews, yikes... Glad we dodged that bullet!
Giving this hotel 1 star is more than generous. I went to the one on Medical Arts in Albuquerque and I have had the most exhausting, frustrating and upsetting experience, not once but twice. The man at the front desk was super disrespectful both times I stayed and the first time I stayed, he ended up giving my deposit away after I forgot my ID, to the "friend of a friend" whose name I used in order to stay there. Fast forward two weeks later: I go in fully prepared and try to check in. He looks at my ID and says they don't let anyone under the age of 21 stay there.
Keep in mind I stayed there two weeks prior to this new incident. After finding this out, I was upset because I looked up the entire business before I had even left my hometown and it didn't say anything about age requirements. I calmly came back inside and asked for documentation proving it to be a fact. He then got increasingly angry, gave me a business card, and we began yelling at each other over the matter right there in the lobby. I will NEVER EVER stay here again and I don't recommend anyone else do so either. His name is Josh and he is extremely rude to ALL visitors! Especially young ones!
We attended the presentation at “Shawnee Resort” on our 2nd day of our exchange vacation through RCI. It was a very high pressured and misleading, and I rejected it several times but they would not take no for an answer. After about 3 hours they kept pushing the issue, and so we purchased a plan. They said would be good for a 2 or 4-bedroom villa per year vacation in their newest units. After getting home and inspecting our paperwork & brochures and how many points it took we didn't even have enough points and we did not qualify for the “PIC” program. It's our legal right that we have 7 business days to cancel our offer, so with that said, we Canceled our purchase and they rejected it, so that they can stick it to me with something that we are NEVER going to use.
Now, I will need to have my legal representing in this disillusion since they have the upper hand. How many other innocent families are being destroyed by their unethical tactics. Also, they went and charged the entire amount on a Club Wyndham Credit card (on the second day after signing) that I did not authorized and or activated. I had to call the credit card people to have charges investigated for fraudulent usage. This was a total scam and needs to be investigated by our attorney general, and local news stations, so that they are exposed for the rats that they are.
They misrepresent and coercive the public into what they don't want. This is going to cost me a lot in legal fees to get out of after only nine days, not to mention they'll try and mess up peoples good credit rating for their own selfish purposes. Public be aware of the sheep in wolves clothing! Don't ever trust Club Wyndham. I will not stop until this agreement is Voided and dismissed on false pretenses!
We attended a presentation in Kona to obtain our $350 discount for a helicopter ride. The presentation wasn’t too bad, it’s pretty clear to spot their system. Everyone is super friendly, the goal is to create a “relationship” with you. Our rep was nice and didn’t try to pressure us into anything. However, it’s easy to fall into their trap, so don’t feel too bad if you do. It’s a lot like the old car dealership model, your sales rep will go confer with the finance guy to give you the pricing and incentives. Then they shuttle you to a closer, who masquerades as a quality control person. The pressure comes towards the end.
But like a car purchase, if you were to spend $23,000 on a car, wouldn’t you do some research on the vehicle before you buy it? In this sales system, we aren’t given the opportunity to do proper due diligence. So that should be your number one objection. Secondly, financially this makes no sense. If you invested $23,000 today in the capital markets and earned a conservative 5% in one year, that amount would roughly pay for a one week stay in a nice condo from VRBO at roughly $150 per night. You get to keep your $23,000 AND you don’t have to deal with managing points, dealing with a company that has major customer service issues as evidenced on this site, and the flexibility of booking vacations when and how you want to.
Their sales and marketing at Plantation Resort Villas in Surfside - For over three hours, I told the salesmen that I could not afford their Club and was completely happy with what I already have. After an hour or so, they brought in the big guy who could offer me more for less. Their whole pitch to me was that the program was free for the 1st 2 years. I even had them check my credit to show them that my credit was the lowest it had ever been and that I could not afford their Club. I was told that I qualified for their credit card, but it would be better for me if I put it on my PayPal, all while they kept telling me that it was free for 2 years and I need not worry about any cost. I now know why innocent people confess to crimes they didn't commit. After 3 hours, I would and did sign papers just so I could get out of there. I was in pain and my vision was blurred. I just wanted out!!!
When I arrived home from my timeshare, I received mail from Barclay's. I wasn't even sure what they were. It said I had been denied credit for a Wyndham card. Everything they told me that day was a lie. I checked my PayPal account that evening. And, sure enough, they had charged over $3,500 to it. How do they think I am going to pay that??? I immediately looked up the number for Mr. ** (he wrote it on one of the papers and was supposed to give it to me) and called him. He didn't answer so I sent him a text message. I have tried working with them to correct this and they refuse.
IF A 0 WAS POSSIBLE, THEY WOULD RECEIVE A ZERO! First of all, purchasing a timeshare from Wyndham has been the POOREST decision in which my husband and I could have made during our 17 years. Don't PURCHASE from Wyndham if you want to be treated with respect and consideration. I have owned with Wyndham for 6 years. The presentations are awful and it feels as if they are trying to bully you into purchasing units or something each time to "improve" your membership.
My biggest issue is that May 31, 2018, at 11 am, I scheduled a vacation for Aug. I realized the following day that the dates didn't work for my family and "canceled" the reservation. I scheduled another vacation that works for my family and was preparing for our vacation. I checked today 7/31/2018 to schedule for another vacation and realized that my points had not returned and the first vacation remained. I called customer service and it took them 10 minutes to answer my call and was put on hold for representative to speak with her supervision for another 10 minutes. To be told that IT will check into the issue to see if I "tried" to cancel the first reservation. If IT can't see that a mistake was made then I would have to forfeit my points. I'M SO DISAPPOINTED THAT WE WASTED OUR TIME AND MONEY WITH WYNDHAM! BUYER BEWARE, DON'T PURCHASE!
We agreed to a 120 minute presentation in exchange for a 3 night stay in Nashville. We were there for 9 hours! They lied to us, would not give us any details, and every time we asked them to actually show us on their website how to book a vacation and see what kind of availability there was at places we’d be interested in, they said they couldn’t because of privacy and just to trust them. They would throw out some fact that 89 percent of their members get where they want when they want, but won’t prove it. They said they had never been asked these types of questions by anyone before, so they’d have to check with someone.