Club Wyndham Reviews

I spoke to Brett on the first morning we were there. He came to the room and wanted to try to get us a better interest rate. I asked him about exchanging the points, splitting the payments and the three vacations. He was to get back with me. He never called me back. So, I went to member services and spoke to Craig. He handed me an envelope with 3 vacations and told me to get in touch with his stepbrother and make an appointment to talk about the other issues. I did make an appointment for Wednesday at 8:30 a.m. However, we were unable to keep it because we were exhausted after 2 days at Dollywood with the 6 grandchildren. The envelope contained 3 certificates for vacations through RCI.

Well, we are not members of RCI. We are members of II so the certificates were of no use to us. So I called him, apologized and left my number for him to get back with me. On Friday, as we were checking out, I went by the office and asked to speak to one of the three. I got to talk to Brett and then to Craig's stepbrother. I explained about the 3 certificates being of no use to us, so they took them back and said they would mail me the II ones. I asked about my points as I was supposed to have 374,500, which did show up, but then it was changed to like 225,000 or so. I wanted to know if they had already converted the points for my maintenance fees. They said it takes about 91 days to convert, but didn't explain what happened to my points.

I also asked about splitting the payment and they said they had stopped that particular program on May 15th. We were there May 8th. I told him I would not have gone into the trust and increased my payment had they not told me I could pay the payment in 2 payments per month. He left the room, came back and said I could stop the automatic checking deduction and split the payment myself by paying online through my bank. I feel like we were taken advantage of and lied to. I will be calling Corporate on Monday to see if I can get out of this contract. If not, I will be looking for an alternative, maybe even filing a lawsuit if need be. We live on a fixed income (which was explained to them in the first meeting) and the cost of this timeshare is now more than my mortgage payment.

I spoke with the manager and the manager's supervisor, but they refused to waive such a high amount. The explanation given was that "people in the past had a party in the room." The bride and groom were not coming to have a "party" when they already had a celebration at the reception. We then had to call the bride and tell her that no room was secured yet. She cried and started to worry on her wedding day. Thank goodness we had a smart phone and was able to get them a room down the road on such a short notice.

We signed up for additional points with the additional costs, expecting that everything they said was true. Regrettably, and after the 30-day rescission period had expired, we learned that everything they told us was a lie. I contacted Wyndham to complain, and they said that they reviewed the contract and everything appeared to be in order.

Wyndham lied to us. If anyone out there has started a class action lawsuit, we would like to be involved.

We were told that to do this we would have to combine all of our points along with the new package into one which would then cost us over $330 per month for ten years. In other words, while we are trying to lower our maintenance points, we are told to purchase another set of points which increases the maintenance fee, and we are to pay over $36,000 over the next ten years? Seriously?! Do I have stupid written across my forehead? The fact is that if you purchase a Wyndham timeshare, you will be like many of others who will be priced out of it in ten to fifteen years because of the enormous maintenance fee. When we declined the offer, two of the three salesmen treated us with severe rudeness and disrespect. We were hoping to be lifetime Wyndham owners but that desire was shattered this week.

They have recorded my conversation and did confirm that the rep did not advise me that the Paris Hotel is an upgrade. I called to complain and all they would offer me was $100 back to my Visa or an extra $100 on the AmEx card they are going to give me to hear them try and sell me a timeshare. At the time, I was so upset. I just said to return it to me on the AmEx card they will provide. Then after I figured out I was going to pay more money when I got to the hotel, I called back and asked for it to be returned to my Visa, which of course now they couldn't. I would have to wait until after my stay. I called and complained four times and asked to speak to a manager. And all four times, they have failed me to talk to one. I even had someone else call me who doesn't know anything about the timeshare marketing department. Poor customer service.

They make you believe you're getting a good deal but it all comes down to you paying more at the end. Scam artists! To top it off, nobody knows how much taxes I will pay until I get to the hotel. All they tell me is I will pay 12% plus $18/day for the hotel stay. There goes the $200 they offered me to sit and listen to them. I don't trust them anymore and will make sure I tell everyone about how they scammed me. I have friends who own timeshares and they don't recommend the Wyndham Rewards Program!

The following is an explanation of where the relationship took a negative turn. While attending a sales presentation in Myrtle Beach on April 6, 2013, my husband and I were told by one of your sales professionals, Jesse **, that the contract that we initially signed on July 4, 2012 had a locked rate. We were offered a subsequent contract on our current ownership to include extra bonus points and an unlocked rate. We were told several different times during this conversation by Mr. ** that we would not be obligated to pay for two ownerships with this new contract, as I was concerned about the financial hardship in having to pay two (2) loans. I explained that this would be a financial hardship and if this was to be the case, we couldn't afford to pay both contracted amounts at that time. He continued to explain that they (Wyndham) would pay off the initial loan balance and that I would only be responsible for the subsequent promotional amount of $234.58.

Being skeptical with the verbal information provided by your professional, I asked him to reiterate the conversation to my aunt, Mrs. Chandra ** and uncle, Mr. Garry **. Mr. Jesse ** repeated the same information and stated that the initial loan would be paid off by the company and that my husband and I would only be responsible for the subsequent loan. Therefore, we have two witnesses with regard to the verbal information presented (written statement enclosed) that we relied upon while making the decision to agree to the subsequent purchase. I noticed that the contract included both the initial loan payment amount of $194.05 and the subsequent contract amount of $234.58. When I asked Mr. ** about this, he replied, "We had to write it up this way," however once again, he reiterated that the initial loan amount would be paid off by Wyndham.

Trusting the sales professional as we are not versed in interpreting contracts, we signed the contract in good faith based on the verbal information presented by your professional. Prior to the five (5) day cool down period on April 8, 2013, my husband called Mr. ** to confirm that it would be the one payment as verbally explained and that the initial contract amount would be paid off. We were concerned about this as we were told that we would no longer be responsible for this amount; however this was not reflected in the subsequent contract. He explained that he was out of town and would get Mike ** to take care of working on the details of paying off the initial contracted amount. An alleged investigation by Wyndham was also started on April 20, 213 after realizing that the initial amount of $194.05 had been deducted from our account.

We were told by the customer service and/or the investigative unit that there was nothing in the terms of the subsequent contract that relieved us from our initial obligation. We were shocked and disheartened that we had been scammed and blatantly lied to in order to make a sale by a representative of your company. We later found out that the initial contract was in fact, not a locked rate. Thus the entire conversation with Mr. Jesse ** was based on false information. He misrepresented the terms of the initial contract and he misrepresented what the terms would be when we signed the subsequent contract. We were told that we would never pay off the initial contract as it was locked and the subsequent contract did not have those restrictions.

We have a recorded telephonic conversation call held between my husband and Mr. ** on April 19, 2013 where he once again stated that we would not be responsible for the initial contract; he stated that they (Wyndham) were taking care of paying off the initial contract. He has promised without resolve to this date that he would take care of it. Interesting enough, he has dragged his feet well beyond the five (5) day grace or cool down period. After our dissatisfaction with the lack of concern by your company, we discussed the facts surrounding this case with Mr. Mike ** who was there with Mr. Jesse ** during the April 6, 2013 presentation. We were told by Mr. Jesse ** that we signed the contract and are bound by the contract. We were then told that we would be responsible for paying back both contracted amounts which is not what we were told initially, nor were we told this during the recorded telephonic conversation held with Mr. **.

We understand that we should not have relied upon representation other than those included in the contract. However we relied upon the verbal information that was presented by the professional sales representative of your company who was fully aware of our reluctance and apprehensions. Instead of him taking the opportunity to fully explain that we would be responsible for two payments, he continued to pursue us using false information to close the deal. This behavior is unethical and therefore the verbal statements made in which we relied upon and trusted while making the decision to agree in signing a subsequent contract can be used legally against your company, which is included in your contract.

It appears based on our research of your company that there have been over 200 complaints made ranging from misrepresentation to not honoring your clients' wishes to not pursue the contracts within the cool down period. Therefore, we trust that you will assist us in resolving this matter expeditiously. In the meantime, we have ceased the allowance of the subsequent loan amount from being debited from the Wyndham Visa Rewards Card. We appreciate your assistance in this matter; we are stuck paying for 2 contracts.

Finally, we were taken to the back conference room where Lisa began taking our information. She got called away and then came Derek. He was a nice person but he had too many stories for every situation. Their plan was to get my wife and I to upgrade to the Wyndham Owners. But we kept telling them that we wanted to wait until we take our second trip to Florida. Then came the over aggressive egotistical young lady with braces, who only said her name once. Her ego is so big she had the balls to ask my wife if she makes her nervous. To me, she had no class. She doesn't know how to sell your product without belittling the customer.

At this point, I had taken all that I could take without acting out, so I completely distanced myself from the situation by focusing on something else. When she couldn't get anything else out of us, she passed us back to Derek. He then took us to Mr. Preston **, someone who had a very engaging personality and was easy to talk to. We expressed to him our plans and he understood. After 4 hours, someone finally heard what we were saying, from 12-4. Is there a problem with the clocks of Wyndham?

If we decide to purchase, we will only work with Mr. Preston **. But if we buy in, I hope the accommodations are better than Wyndham Governor's Green. Our quarters had a leaking ceiling in the whirlpool room; the shower had black mold in the doorway and to the side. The carpet hadn't been vacuumed in the living-room. On Sunday morning, while I was in the restroom and my wife was on the couch, one of Wyndham's male employees decided to visit our quarters without knocking or calling. I expressed to my wife that if I hadn't been in the restroom, I would have taken matters in my own hands after what we had endured. It was the weekend from hell.

In the resort I work at in Washington State, we, the workers, try very hard to do our best. The sales staff, well… they do their best to ignore us when passing in a hallway, or the awkward moment when seeing each other in a common area. However, during a typical stay, a guest (or owner) will have much more contact with us, the workers, than a salesperson. We will help you with your room. We will know your children by name. We will know if you have special needs. If you require a companion pet to be by your side, we will know your pet’s name. We do this because we care. It's because we have a true work ethic. Obviously, we are not paid a great deal of money. But we have all agreed to work in the hospitality business, good or bad.

I, like my co-workers, are appalled at the treatment you receive from people with little or no work ethics - people who should just sell used cars, not expensive timeshares… I am sorry you have been misled and mistreated. That is not why I punch a clock at the beginning of my workday! Perhaps, the strongest weapon, you as owners have, is to push it to the top! Why pay 150,000-200,000 dollars for people who have no clue as to what your needs or you vacation is about? Why should the housekeeper, making $9.09 per hour, who truly cares about her job, not just the money, make such low income? I am sorry many of you have been duped by this corporation and their sales staff. On our level we see the writing on the wall way ahead of you. If you truly want to make a difference in what you already have purchased, make a difference for the people who work their tails off to give you what you paid for. Or, just go buy another used car…

I paid lots of money for their point system after leaving my fixed week. I told them I want to cancel and get my money back, and they can keep my fixed week. I don't want anything to do with either one of them. I spoke to them numerous times to try to resolve this, but no results. I want to sue them for millions for the games and lies they have done. Interested in joining a class action lawsuit against Shawnee and Wyndham Resorts? Please contact me.

BillMeLater was another scam since they told us we had 100% financing with no money down. The BillMeLater was a credit line! We really have no understanding how they baited us and then switched the funding, so they got over $10,000 from the line of credit and now they want all the property. I am truly sick over this and am happy to have a place to tell my story. I am so tired of all the lies and how more points would help me. If anyone had this experience at Ocean Walk Resort, let me know. I wish I had more evidence and money to sue them. I did make complaints to the Consumer Affairs Department, the Better Business Bureau and the Trade Commission. God help me. I am so distraught.

I can no longer make reservations online as an owner. In speaking to someone at a title company, I finally found out what the problem is. I would have to pay $400-$500 per deed to a title company to have the deeds changed and another $299+ per deed to Wyndham to have them registered with the company in order to use them without my parent's name on them. It might be cheaper for me to sell everything if I can and buy with someone else! So, I don't call this buying a deed that is able to be willed. It didn't cost me this much to have other deeds willed to heirs as the executrix for my mom!

This could be a very dangerous precedence, and Wyndham owners beware! What's to stop all Wyndham resorts from charging a fee, so now you are not only paying your own maintenance fees, but also a daily resort fee. To make things worse, I was told by a Wyndham Bonnet Creek sales person that this is the best selling tool for Wyndham club access he has seen. We are very unhappy campers with Wyndham, period!

Three hours later, we were in Wisconsin Dells listening to a sales pitch like none other. I'm so glad I was there, because I have no doubt my mom would have bought into it. The pitch was three hours long, where the guy did the typical 'bond with the customer'. "They didn't tell me I was getting a couple of beautiful sisters to talk to next" - gag me. He got really personal, and when he found out I was in the Army and have served in both Iraq and Afghanistan, he started talking about how he was a Marine when he was in his 20's. The problem with telling lies to further your cause, though, is that it's easy to get caught in those lies when your presentation takes 3 hours, which his did.

He asked us a bunch of rhetorical questions, made us feel like idiots for not jumping to fill out his credit check sheet before he'd even laid down the basics of the program, and then dragged us around the resort showing us two rooms. Don't get me wrong, they're nice rooms - not $84,000 nice though. Not for my mom nearing retirement and me with student loans and a car payment. I politely told him we couldn't afford it, but he kept going. I was losing my patience with him and I think he knew he wasn't going to get us, so he got short and rude with us and handed us off for "check out". This girl seemed nice and polite so I left my mom to talk to her while I called home to check on my kids, now that we'd been gone much longer than planned and still had quite a drive to get back.

When I got back, the girl had talked my mom into purchasing a "starter kit" that would freeze all of the deals they'd previously offered, that a minute ago were "once-in-a-lifetime" offers. I was fairly upset, but the girl and my mom were talking about how she can use her free airline tickets to get to the resort, and then use the starter kit points to stay in the resort, so my mom agreed. I watched this girl assure her that that was a perfect plan and she would indeed be able to combine the offers. They finished the contract for $1400 financed over a year, with the option at the end of the year to buy-in to the club. I was shaking my head but I genuinely thought maybe it would end up being an okay deal - nope.

I got home and combed over all of the fine print, only to realize that offers can't be combined, and the resort locations are limited to where you can stay, for how long you have to stay, and so on. The "free tickets" are essentially worthless because you have to book through them and stay in their resort for a minimum number of nights in order to use them, and they aren't Wyndham resorts. So we have 154,000 points for Wyndham but not a single available resort was listed through the marketing company's airline offer. To use the airline tickets, say we wanted to fly from Chicago to New York, we would have to stay a minimum of 6 nights in the hotel listed at $399/night, plus pay all the "fees" associated with using the tickets. Does that sound like a deal?

We live in Davenport, and I can get a flight from Moline to New York for $319 round-trip. I called the company to cancel (you have 5 days) and she gave me an address and fax number to use. While on the phone, I also discovered that my mom was lied to (out rightly) about the terms of her financing. I was furious, mostly at myself at this point for leaving her alone and then relenting. Basically, they wear you down and then they screw you. We didn't even get a copy of the terms for the financing, in the mad rush of shuffling papers that she did to hurry us out the door so she could get off work. What a horrible way to do business.

Bottom line: walk away. Hopefully somebody is Googling Wyndham on their way into one of these presentations and hears this. If you really want to stay in a Wyndham room, get it on eBay without signing your life away to them. Don't buy in. They are liars who will do anything to make the sale and tell you anything they think will work. It's unethical (and illegal now to lie about financing). They should be ashamed of themselves.

The "renters" program turned out to be the same old buy-a-vacation-club package presentation. I guess the most disappointing thing was that the incentives offered were a joke. The restaurant gift card isn't valid at any normal restaurant and it's not even worth $100.00. The restriction on every restaurant is “get $5.00 off when you spend $10.00.” (It's more of a discount card). The 7-night stay isn't through Wyndham. It's through some sort of promotional company in Florida that you have to communicate with through email. There are many hoops to jump through to use it. You even have to send in money with your reservation to "offset fees." This money is supposedly returned to you when you utilize the reservation. Ultimately, I want everyone to know that the incentives Wyndham are offering are a joke. There is no "renters" program either, at least, that I'm aware of.

Again, it was cold and rainy. We had time to kill so we figured, "why not?", and he did say it was "self-paced." We had no intentions of purchasing any type of vacation plan, no matter how appealing they made it sound. And believe me it sounds great, and they tried everything they could to make us feel guilty and stupid for not taking advantage of their once-in-a-lifetime offers (and there were multiple offers!). We explained that we would never make any type of financial commitment without researching it thoroughly and examining the contract(s) with a fine-tooth comb first.

Always be skeptical of any sales pitch that does not afford you that opportunity! If it is such a great product and value, there is no reason for such aggressive sales pitches. Everyone we encountered was very courteous, but they did seem a little miffed that they had wasted their time on us. The whole experience took about 3 hours I'd like to have back. We did, however, get the restaurant voucher and used it without a problem.

When you tell the sales rep no, they say you are stupid and don't understand the value. The last sales rep told me, "Don't assume things other Wyndham sales reps say are true," and called me an ** and said we were milking the system. We told them no, that we didn't want any more points and would not buy after the 45-minute BS session and they still kept us another hour. We finally said, "Give us our gift and stop talking." The last pitch was to sell us points for the same dollar price we paid 6 years ago even though we had to decline the offer in writing 2 years earlier. Wyndham has been slowly changing the rules of membership; recently, upping of VIP membership points, taking away the perk with RCI on upgrading by using points, taking away the perk of getting into a presidential or lock off with a one-bed room and an upgrade. There is always the threat of getting rid of PIC weeks.

Did you know they still issue PIC weeks and have changed the name to Wyndham PICs, trying to get previous Fairfield owners to buy more point? By the way, when I bought my points, they were no longer Fairfield. They were still using old paperwork. They won't admit we have Wyndham PIC weeks, they still say they are Fairfield even though they already owned the company. They recently bought Shell Vacations. Why? Do they really own World Mark? If so, why can't we exchange into all World Marks? They said they bought SilverLeaf, SilverLeaf says it's untrue. I don't know, did they? They still haven't finished Desert Blue in Vegas. They wanted to buy Calypso Cay in Florida, why didn't they?

Do not buy a Wyndham timeshare at retail for any reason. I have heard sales pitches on Wyndham Plus, Wyndham Access, Wyndham Presidential reserve, Wyndham Hawaii (that was nice, you got two weeks for one if you bought in Hawaii) Maintenance fees are out the roof. I have heard pitches involving Wyndham Rewards card to use to offset maintenance fees as well as the latest using Wyndham points to move to Wyndham rewards point and have been called stupid for not doing this. Do the math people. Everything you do with them has a fee. You will never get dollar for dollar against your maintenance fees. You can always get air tickets cheaper by shopping around, then using points. Wyndham needs a class action lawsuit.

Immediately upon entering my room, I was alarmed by how poorly maintained it was. There was an overwhelming odor that could only be deemed as foul and offensive throughout the entire room. The floors and bathroom were filthy and appeared as if they hadn't been mopped or thoroughly cleaned for an extended period of time. The toilet was not operating properly in that it continuously ran throughout the first night of my stay. The bed, linens and pillows were in poor condition and unfit for providing a proper nights rest. The mattress itself was emitting an odor that smelled like something was rotting inside of it. Due to the late hour of arrival, I was told that a manager was unavailable until 8am and that the issues could not be corrected until then. I made an attempt to muster through the first night, but found that even the pillows had to be covered with towels in order to mask their foul stench.

One of the most important things for me when choosing a hotel or resort is finding one that provides options reference exercise and fitness. Per your website and brochure, The Viva Maya Wyndham offers those amenities with the stay. When visiting the fitness center on the resorts property the following morning, I discovered was that the facility was full of equipment that was broken and in unsafe condition. This included an elliptical, 3 exercise/spin bikes and one of the treadmills. I attempted to bring it to the attention of the three staff members that were in the fitness center, but found that they spoke little to no English and seemed more concerned with completing their own workouts rather than addressing concerns from a guest reference the unsafe equipment.

That same morning, I went to the front desk and requested to speak with a manager. I was informed that the manager was in a meeting, but was directed to the concierge desk. There I spoke with one of the guest service representatives where he was briefed on the issues with my room as well as the fitness facility. After several minutes of discussion, I was given to the option to change hotels, where I would be given a room at the Wyndham Azteca. I was escorted to the Azteca property where I was given a tour of the property and assured that my room would be clean and had the amenities that were promised and that all of the equipment in the fitness facility was in good and proper working condition.

I agreed to these terms and was informed that my room had to be cleaned and would be ready in approximately one hour. It was nearly 3 hours from the time this agreement was made until I actually received a key to my new room. The room assigned was 1305 and noted by the manager as one of their “beach front views.” Rather than a beach front view, I had a large palm tree in my sightline and a construction site three floors below it. In terms of getting a proper nights rest or being able to relax in the “comforts” of your own room, it was deemed nearly impossible.

The construction began every morning at 7am and continued throughout the entire day, typically ending around 7pm each night. Like clockwork every day, the workers began with moving their heavy equipment in place, accompanied by yelling, whistling and hammering for the remainder of the day. This was not an “upgrade”; it was more like a sick joke being played on a guest that had to complain about their accommodations. Note that this room was also missing some of the basic amenities advertised on the website and brochure. (It didn't even have an alarm clock in the room!)

I chose to visit the fitness facility at the Azteca the following morning. There I found that it too had the same issues as the Maya resort. Only one of the treadmills were in working condition, while the two exercise bikes, the stair climber and elliptical were all broken or unsafe to use. Again, I attempted to address the issues with the fitness staff who showed little to no regard for my concerns. Frustrated and upset with what was becoming the nightmare resort stay, I bypassed the front desk and went straight to the human resources department where I requested to speak to a manager.

I was met by assistant manager ** where I informed him of the increasing list of issues that I had encountered during my short stay. He seemed less than concerned and wanted to debate rather than address the obvious issues that had been presented to him. Mr. ** was less than professional in that he did not take any notes, nor did he even ask my name or room number until I offered it to him at the end of the meeting. The end result of this discussion was that Mr. ** stated that an order for the equipment repair would be submitted, but it would not be finished during my stay at the resort.

I did have one additional encounter with the assistant manager Mr. ** on Tuesday, November 27th, 2012. During this informal meeting, I inquired to Mr. ** if I would be compensated for the breach in contract reference the amenities not provided during my stay. Mr. ** stated that he was willing to provide me with a bottle of wine, which I found quite ironic considering that wine was provided with the all-inclusive package. I declined the bottle service adding that I rarely consume alcoholic beverages and that the point of my complaint was that I was in fact trying to maintain a healthy lifestyle while on my vacation. Mr. ** then offered a coupon for a 55 minute massage at the resort spa. I informed him that I had already made an appointment at the spa prior to his offer, but it was his choice if he wished to provide the coupon.

On November 28th, I was scheduled for a 55 minutes massage at the resort spa at 10:30am. After arriving I was directed to the room by the attendant where the massage promptly began. I pointed out to her prior to that there were target areas that I wished for her to focus on during the massage. The attendant stated to me at that time “No Habla English.” I have to add that this was by far the most unprofessional massage I've ever had at a resort spa.

It was quite obvious that the masseuse was not professionally trained and that the environment was not suitable for providing comfort or relaxation. Rather, you could hear the techno music coming through the walls from the fitness center next door and the sounds and conversations of customers outside of the room attempting to make appointments. This so called “55 minutes massage” only lasted 25 minutes. My appointment was scheduled for 10:30 and promptly ended at 10:55am.

One of my biggest concerns from my most recent stay is also one of the most serious. This is in reference to the food service and preparation. Towards the end of my stay, I became violently ill from one of the meals provided by your resort. This meal was served at the pool snack bar and was found to be unsafe for human consumption. The meal consumed was in the early morning hours before I left the resort for a jog (because your fitness equipment was broken). I noticed that most of the food appeared to have been left out and kept under heat lamps for most of the night. Judging from the melted ice and puddles of water underneath most of the fruit, condiment and dessert service trays, the food had been kept out and exposed to the elements for several hours.

Prior to consuming the food, I inquired to the server how long the food had been left out. He told me that it was “good”, that all of it was “okay” and that it was the only food available until 6:30am. What I consumed made me physically ill (nausea, vomiting, etc.) for several days to follow. It wasn't until a few days after I arrived home that I felt well enough to even return to normal activities, including my job. The food preparation and service at this resort is clearly not safe for anyone! The food is left out, exposed to the elements for hours at a time.

Numerous people visit these buffets, some picking up food with dirty utensils and or dirty hands. Not one of the employees preparing the food at the snack bar was wearing a hair net or gloves. They handled the food with their hands even only moments prior to, I saw them handling dirty dishes and kitchen rags. There were also animals permitted in the dining areas. There were stray animals and cats permitted to wander the areas where diners were consuming their meals. This is clearly and obviously a violation of many health codes. It’s no wonder why I became to violently ill during my stay. I did attempt to see the doctor located on the resorts property to retrieve medication to ease some of my symptoms. The doctor seemed less than concerned and informed me that the only thing he could do is write a prescription, which I would also have to pay for as a means of treatment.

Upon returning home, I immediately contacted the Wyndham corporate office. The initial complaint was submitted without allowing me to provide all of the complaints that accumulated over my 6-day stay. Only basic information was retrieved by the call taker, where she then referred my complaint back to the Azteca resort. What I received in the mail was nothing more than a template letter that didn't address any of the issues or concerns that I had. Quite frankly, the corporate office should be embarrassed and ashamed of how my customer experience and complaint was handled. This letter was nothing more than a slap in the face to a customer that had just spent hundreds of dollars on what should have been a positive vacation experience.

The fact that a letter was sent, disregarding my complaints and ignoring the issues is quite simply disgusting to me. This was by far the worst hotel and vacation experience I have ever encountered. The service or lack thereof provide by your resort was astounding in the most negative sense. I've never dealt with a more unprofessional business than that of Wyndham hotels and resorts and I will never make another purchase with them again.

While the benefits were very nice, we were really not interested especially if it was going to cost more money or require buying more points. Well the representative came back with a sheet of paper showing us the price we were paying each month and that by upgrading to Presidential Reserve, we could lower our interest rate, cut payoff time on our loan, no increase in maintenance fees and only up our payment by $200.00/month. The deal sounded too good to be true. Well it definitely was. When we received our statement, they increased our payment by $1,100.00/month!

Who has that flexibility in their budget? We have two kids in college and one getting married. So we called Wyndham to tell them there must be a mistake according to what the representative showed us when signing papers. The girl on the phone said unless we have that paper in writing, it would be our word against theirs. Well I am sure that paper was filed in the garbage as soon as he had our signature. Very disappointed in this company, so much that we are considering walking away!

A few weeks later, I called to ensure that the charges were reversed from my Barclays Wyndham credit card (that they very kindly opened for me to pay for the timeshare) and in fact, the charges were not reversed. After hours of calls, Wyndham claims they did not receive the cancellation letter. Barclays is clearly in bed with them as they seem to know all about my contract and are acting the advocate for Wyndham. It is unbelievable. To make a long story short, 40 days after buying the timeshare, we are already out a few thousand dollars paying a lawyer.

Folks, do not do this. It is a lie and I cannot believe this is legal in our great country. My husband and I are both in the military and we have devoted our lives to demonstrating honor, courage and commitment. Wyndham is truly un-American.

I had to leave a $20 reservation fee that I got back when I showed up to the presentation. So, we showed up at the office at 0930 for our 90- to 120-minute presentation and to collect our gifts for showing up. It started out like these always do, with the standard questions about how do you vacation, etc., etc., etc. Then you watch this phoney movie that has all these "owners" that love their Wyndham timeshare and how they wish they bought more points blah, blah, blah. Then, you go back to the standard sales table set-up to discuss your future vacationing plans and how you plan to vacation during retirement, etc., etc.

The salesperson then goes into the ways you can offset the maintenance fees by renting your unused weeks and how you can get them direct billed to your Wyndham credit card so you "never see them". They then go into telling me that they will "buy back your unit" if you ever decide you no longer want it. Of course, I have heard of this scam before. The way this works is after the developer has sold all of the addl. inventory. Then and only then will they sell yours at a 30% charge on the seller plus fees. All this and we haven't even seen the unit yet.

Finally, after the most boring presentation so far ever, we walked down the hall to see the unit. It was a nice 4-bedroom unit. While in the unit, the high pressure sales talk started with the, "why would you ever want to stay in a hotel agai," blah, blah talk, etc. I mentioned that I would most likely never buy any timeshare directly from the developer as I can find them on eBay from owners just trying to get out of their maintenance fees for under $500 which is true. The resale on these units is anywhere from $1 to $500 max and take over the $1,893 a year maintenance fees.

While in the elevator, the sales lady told my wife and I with my daughter standing there that I was wasting her time, that she was paid by commission only and I was taking food off her family's table by not buying the unit. I thought to myself, I have never heard ** like that before, what a joke. We got back to the sales table and she laid out the deal, $67,000 for the 308,000 a year points package plus maintenance fees, taxes, etc. This would give you 2 to 3 weeks of use anywhere in the system and you would never pay RCI dues ever as Wyndham owns RCI, etc. I just let her know I was not interested, blah, blah, etc.

Then of course Mr. Slick came over, you know the type with the big watch wearing the JC Penney's suit to try and close some type of deal. I was done at that point. I just told him I was not even interested in hearing the deal, etc. no matter how great it was. Finally, Mr. Slick left and we sat there at the table for a few minutes then came back our sales lady. I asked if the presentation was over and she said that we still owe her 15 minutes before we could check out, etc. After the 15 minutes, she brought us over to check out and get our gifts, etc.

Well, here is the best part. While checking out, they stiffed my wife the arcade tokens for my daughter as promised. She asked the check out lady about the tokens and the check out person said the person that signed us up didn't write it down so we don't get them even though we were told we would receive them. It seems apparent from several reviews on this site that this is a common scam. What a total embarrassment for a company like Wyndham.

I was lied to, there's no getting around it. When I was romanced into buying this timeshare, I was lied to so many times (I later learned) that I've lost count. The biggest and most annoying lies. As other users on this list described, I too was told that the company would buy back the timeshare for the residual value should I not want it anymore. It's just not true. The sales manager ran through some numbers on a sheet of paper when helping me calculate my monthly payment. At the interest rate offered (which I now know was a ridiculous 14%), he said that making my normal payment of $160/month, I would be paid up in 10 years. I've been making the monthly payments without a single one missed for 8 years and the amount still owed on the original $11.5K deed is still above $8K. I assume that interest is compounded daily?!

During the sales process, I was told that with the amount of points I was buying, I would be able to take 2 to 3 full weeks of vacation at even the nicest resorts. I'm lucky if I can get a single week. Nickel and dime at every corner. Every time I interact with this company, there's another charge. Fees to make reservations, fees to cancel reservations, fees to transfer deeds, fees to transfer points to RCI weeks, monthly maintenance fees, housekeeping fees. It's insane. Nearly impossible to use my points, unless I feel like staying at some 2-bit resort in Tuskegee, IL. It's so difficult to find desirable places to stay with open weeks that don't take all/more than the points I have.

Lackluster customer service at best. I can remember only one time (out of dozens) I spoke to someone in customer service that didn't have a crappy attitude. That one time, the experience was ruined before the call was over. I was calling to cancel a reservation due to a sudden death in the family. While the rep returned my points to my account, she warned me that it was a courtesy transaction and that they would never make that accommodation again. The rep's tone wasn't conciliatory, but threatening.

The spam. Oh my God, the spam. I get calls from Wyndham all the time, trying to sell me one-off vacations. They are nearly impossible to get off the phone. No, I am not interested in a crappy vacation to Orlando or Vegas, thank you. The most amusing call was from one rep trying to sell me a vacation package to NYC. I live in NYC! I told her I've stayed at the hotel she mentioned. I've seen the show included in the package and I've eaten at the family-style restaurant that's included in the price. Yet, she kept insisting that I would have a great time vacationing in my own town.

Now, I'm not certain on this next bit, but I believe that my contact information was shared/sold to other similar companies. Since I bought this timeshare, I have been subjected to relentless calls selling other timeshares, timeshare points, timeshare sales services, timeshare consumer advocacy groups, timeshare legal reps (who promise to get you out of your contract). 99% of these shadow companies are doing some dirty dealing. I was already ripped off by a company that bought my points. I signed up for their services, got a call a few weeks later that a corporate buyer was interested in my timeshare, paid the service fee and guess what? The check never came.

When it comes down to it, I pay $2,400 a year (approximately $18,000 total so far) for something I never use. Shame on me, shame on them. My recommendation, stay away from this company.

Well, I called the financial department to have it refinanced to get a lower payment. I was told they couldn't even refinance. What a crock. I mean, with outstanding medical bills and life expenses, I do not think we can get outside financing now. They are nothing but a bunch of liars, the sales department that is. All we wanted was for them to do what they promised so we can pay our medical bills and get our credit back in good standing. They can have it back if they just get rid of the contract. We need help that is free. I can't afford to pay anyone anymore.

While our salesman, Jerry, was a nice guy, I am pretty positive we were blatantly lied to throughout most of the presentation. We had no intention of buying and the deals were too good to be true, but we stuck to our guns and were able to get out of there relatively unscathed. The closer came in and tried to make us feel bad, like we were denying our family's basic needs and we were poor and making poor financial decisions by saying no. My husband had to get angry (and my son had to start throwing a fit) before they escorted us to the place to get our freebies.

We were given all we were promised - and that was a good deal for sure - but I don't understand why this company has to use such forceful sales techniques and present false facts in order to make sales. I feel sorry for anyone going into this type of environment who hasn't prepared ahead of time. The closer was rude and spoke down to us. Even if we had been considering purchasing down the line, we will not due to the tactics that this company feels appropriate.

The new program was that Wyndham would buy any points that you were not going to use and send you a check for those points (I am not sure of the amount of points they were indicating but the dollar value they indicated was around $4,200.00). They in turn would then use those points to sell to people who want to stay at one of their many resorts. The only catch to this was if you wanted to get into that new program, you had to redo a new contract. Since my wife was let go from her job and I had retired earlier, we thought that would be a good way to keep and pay for our properties (what idiots we were). When we got back from our vacation and got settled, we called our representative in Myrtle Beach. We were told to send him an email and he would get back to us. After several emails with no response, we called the finance person and the representative finally gave us a phone number to contact.

To our surprise, we found out that we had to book vacations at their resorts and then have Wyndham list them. Then, if possible, sell them to someone who wanted to stay there during that time. We would then receive a check approximately five weeks later or check with them seven days prior to the vacation date and if they didn't have a buyer, we could cancel the reservation or lose the points.

This was not how it was represented to us so we filed a complaint with Wyndham's Owner Care at Wyndham Vacation Resorts in Orlando, FL. We told them that we wanted this new contract dissolved and our previous contact reinstated. I guess the reason why the representative did not get back to us right away was because he was waiting for the official cancellation period to end so we couldn't cancel the deal. We received an email from their Escalation Resolution Specialists to call them with our complaint but basically, we were told over that it was our word against their sales representative.

We went to the welcome center to receive our bands (Chris didn’t have those!). The lady there said she would give me $100 AMEX card and a free vacation to attend the presentation. I told her I would think about it. She offered the same deal to my sister who was staying with us in the condo. When I realized I had no internet in the condo, I called the service desk and they informed me that I wasn’t even checked in the room, Chris was. Chris had checked in under her name. That was why they didn’t want me to check out on Thursday of that week. Chris would handle it. They said I must be using Chris’s points. Anyway, I agreed to attend the presentation to let others know how I was being treated. The girl who set the appointment left notice at our door saying I would receive $50 AMEX and a vacation and my sister would receive $50 AMEX and a vacation.

My sister said she wouldn’t sit through it for $50 since she was promised $100. That morning of presentation, July 16th, the lady called to remind us of the presentation. I asked about the AMEX amount. She said she could only give $100 per condo. My sister decided to hit the beach and my husband and I went. They wanted to see a credit card with our driver’s license. I told them they could look but no one was getting the numbers. We were promised breakfast and ended up with only water and coffee. We were starving before the presentation was over. Our sales rep’s manager came to our table and wanted us to fill out some paperwork to speed things up after the tour. I told her I didn’t want our credit checked until we decided if this was for us. I knew it wasn’t. She promised that nothing would be done until we signed up.

A week later, we received notice that we were approved for the timeshare. They had checked our credit without our permission. I have tried to contact the people at Ocean Walk about this. I have been getting a runaround. I will continue to do my part to education people about these scams with Wyndham. It is so sad to read these other complaints. Please help me stop these people from preying on others.

There have been changes to the ownership agreement since we initially purchased, including the fees for giving a vacation to a guest (non-owner), transfers of points between owners and others. These changes are made by a board that consists of WVR management and no owners. It smells like taxation without representation, and it is. Would you play Texas Hold'em with an opponent who gets a 30-card flop instead of the three that you get? They have the cards stacked in their favor and manipulate their targets to stay in the game. We have never gotten full use of our ownership, and the system is set up such that there are always some points left over at the end of the year. They say that points can be deposited in RCI or put into a pool where they don't expire at the end of the year, but the advantages of having those points are compromised when that step is taken.

Also, the points have to be deposited before the use year starts, before an owner even knows when they will be able to take a vacation. The RCI route is even more confusing and is more of a points’ wastebasket. We just want our current contract to be terminated, cancel what we owe and we will walk away. Otherwise, we will be posting our complaints here and other locations and issuing warning statements at every Owner Update we can be invited to.

Before I flew home from Oahu two days later, I returned the catalogs to the Wyndham desk - except for one which I still have. I did keep the paperwork but have never opened the envelope or looked at it. I have even considered suicide, because I don't have enough money for my everyday expenses and don't know what to do about this. When I arrived home just three days after my presentation, I discovered that Wyndham had put about $2000 or more into a PayPal acct in my name and then withdrawn it - which meant that I owe over $2400 just for that part. What can I do? I called Wyndham, but they said I couldn't do anything about it. In addition, they said I owe about $6000 for the condo. I am so distressed. One of my sons helps me pay my house payment, but he is struggling too. My daughter is having her house repossessed. It is a sad time. I wrote once and do not have a copy. I want to know if there is any way to get free legal help to stop Wyndham from harassing me.

What a crock of sales fluff. We put our trust in him as he says, "if you can't trust a cop, who can you trust?" He is a retired homicide detective. He gave us his personal email, not his work email and all came back mailer-daemon so there would be no paper trail. We know better now and feel sick with stress. What a scam this is. We are seeking legal advice to terminate contract on grounds of sales misrepresentation. We are so upset.

I have spoken with more than 15 representatives only to get at least 10 different stories and more lies than I can now number. The compensation they are offering us because they didn't maintain our timeshare unit properly is to allow me to buy (yes, you read that correct, to buy) another week through RCI for only $259. What? I buy bonus weeks through RCI for less than $200. How is that compensation? Well, no one has an answer that one.

I'm still fighting this. It's amazing how they can offer all kinds of tickets and dinner to people who haven't bought a timeshare, but to those of us who already own, in my case for 18 years, they can't seem to scrounge up a dinner voucher to apologize for the mess and inconvenience their lack of service caused us. If you are thinking of buying with Wyndham, don't. I play close to $2,000 a year in maintenance fees and evidently, this doesn't cover having working and safe fire and security systems at our complex.

We got there at the given time, waited for 20 minutes to be taken to their presentation area. The girl there tried to be courteous but seemed more scared. We were then told there was no food, that the earlier guests had consumed it all. We were told they would see what they could come up with or compensate us. There were seven of us who had not eaten, including a 10-year-old and my father who is not in good health. Needless to say, our frame of mind was not good and I knew more about RCI than she did. Finally, after four other managers approached the table trying to twist our arms into spending $16K on more points, we got up and left. It was the most disorganized, deceitful scheme I had attended in a while. We were not compensated for the lack of food and I gave them a terrible review on the card they gave us.

By the time we arrived home from traveling (9 days later), I took time to read the contract. A 10-day Right of Rescission was near expired (one day left). I wrote the rescission letter to cancel and promptly mailed it. The rescission request was denied due to postmark detail (technicality). The 10-day Right of Rescission was not verbally disclosed to my wife and me.

The resort owner care representative (1-800-251-8736 option 3) spoke with Kathy on April 7, 2007 and stated that we're legally responsible and that the contract is legal and binding. There's absolutely no waiver. No consideration was offered nor applied because of a postmark technicality with our letter requesting cancellation. The representative was frank and not interested in discussing the matter, just that we were legally responsible to pay or suffer the consequence. It's not reasonable, whatsoever. I tried to handle promptly and amicably with the company and had no success.

In early April 2007, shortly after our letter of rescission was denied, we reluctantly paid approximately $14.7K. We were essentially forced (pushed in a corner) to purchase it and we did not want it nor did we want credit problems, etc. due to default. So we paid and we're still paying. The deception is we understood maintenance fees would only be owed for the every other year usage. We came to find that we are required to pay maintenance fees every month ($41.00) to gain 1 week usage every other year. It currently costs $984.00 for one week usage (two-bedroom condo). It's theft via deception. This is obviously not a good deal swindled! There are perpetual (forever) maintenance fees subject to increase 10% per year. Plus, they can charge special assessments whenever they deem necessary. This is simply white-collar crime!

My wife and I were told the Vacation Ownership Interest (VOI) was deeded real estate and that the property was something like a timeshare but symbolically point-based and flexible compared to Timeshare. We understood the VOI to be exclusive to membership and not open to the general public for rent. We were told the prices and terms of membership that later turned out to be untrue. We recently discovered the resort and many like it are rented to the public for pennies on the dollar, comparatively.

The resort does not appear to be exclusive to ownership privilege. Our faithful monthly maintenance fee appears to benefit the general public and whoever. It's theft via deception. It appears the public can rent a full week for as little as $500.00 (negotiable) at the same resort with the same accommodations, which is comparable to what my wife and I paid thousands for ownership/membership rights plus monthly maintenance fees totaling $984.00 for one week usage every other year. Appears we have been swindled out of our hard-earned money. It's not exclusive to membership rights!

We were told that the Disney, Orlando location is absolutely the best Vacation Ownership Interest (VOI) to own and guaranteed to increase in value. A lot of emphasis was placed on a property adjacent to Bonnet Creek. The Hilton Waldorf Astoria was breaking ground next to Bonnet Creek with a nearly completed golf course on the premises. We were told that the value of Bonnet Creek would substantially go up in value once completed. We were told the deal was a one-time offer due to the aforementioned and was only good for the present time, and prices would significantly increase the 1st of April, etc, etc. It's pressure sales, deception, and lies. We were denied leisure time to review the contract prior to making a commitment. We should have walked! Incident arose from circumstance. Note that we recently discovered this purchase has no market value.

I asked the sales team if we could review the proposal and make a decision after review. We were denied this opportunity and persuasively enticed to consider more options after saying no 3 or 4 times. The seasoned sales team then started a down sales pitch to fit our voiced limited budget. This is when the deception regarding maintenance fees occurred.

We were told friends and family could use my timeshare in my place without additional fees. It's not true. There is a fee for everything to do with this scam! It's a deception. We were also told we could use our points to purchase airfare, cruises, car rentals, and other amenities, which in turn offers pennies to the dollar value. It's little value compared to cost. That's more deception.

To sum it up, it's a bait and switch / theft via deception and an incident of circumstance. We need advice with possible avenues of recourse.

Goal 1 is termination of contract (null and void) as soon as possible. Goal 2 is refunded at least $8000.00 of $14,700.00 that was swindled from us. What can be done? Note that when lawyers write contracts (like Bonnet Creek, VOI), the general public typically can't understand/comprehend the contents verbiage; therefore, an attorney or someone with a legal back ground should review and consult. The opportunity to have an attorney review the contracts was not afforded to us prior to signing. This marketing practice is well aware of the fact that the majority of their leads are folks trying to relax (on vacation) and they take full unashamed advantage of it.

It's undoubtedly a bait and switch, high pressure sales tactic, which is criminal at best, considering the amount of money involved. This is simply wrong. Grand larceny comes to mind. Please help to insure it ceases. The embarrassment and hardship is mine; the shame is theirs. Is this what I faithfully sacrificed and honorably served 20 years in the United States Navy for? This is unacceptable. We deserve better! Please help.

I travel a lot and had never stayed at a Wyndam chain as I always stay at Marriot's but thought I would give it a try. I will never stay again. Customer service is non-existent and the staff is far from friendly. This stay was so terrible that I even felt obligated to file a complaint with the corporate office. They have five days to respond - I am curious to see if corporate for the Wyndham has the same attitude.

By this time, the 2 hours had turned to 3 and I was just plain mad. I knew they had wasted my time and now I was going to waste theirs. Kain asked a couple of questions about the time we had wasted and we evaluated the presentation, and then he offered us yet another even sweeter deal. These people do not give up easily. By this time, they had me for 4 hours and I was finished. I slammed my hand on his desk and said, "I have had enough of this ** and I am leaving, you have nothing I can or will afford and I will not put my name to anything you have nor will I listen to another word. You told me 2 hours and if I was not interested, I could walk away hassle-free and get my $40.00 back and the 2 show tickets you promised. Kain said, "I hope I did not offend you". I said, "you would have been far better off by offending me, now you have me as mad as I can be". The end of this saga is we got our money back, saw a wonderful show at $150.00 per ticket and bought nothing from these high pressure lying jerks.

1. We went for a walk on the trail behind the hotel. We were walking by the pond along the path. Several construction workers aggressively asked us what we were doing. I explained that we were guests of the hotel and were taking a walk on the grounds. We were shocked when the workers immediately became nasty. One of the construction workers started aggressively swearing and yelling at us until I took out my camera and began videotaping him. At that point, another of the construction workers, very nicely, appealed to us, by apologizing. It was a very ugly incident. It should never have happened in the first place, especially at a Wyndham property. It was made exceedingly worse by the fact that it took place in front of my business associates, who like me, were appalled.

2. The house keeper knocked on the door, disturbing my guests at 8:45am. The GM stated that this was a normal procedure.

3. One of the rooms had at least six wasps in it.

4. Spa/sauna area was filthy. Nothing worked properly or was totally out of order.

I went to the meeting, and after the lunch and speech they gave you, I was assigned a Wyndham salesman. When I told him I was there to lower or get rid of my maintenance fees, he became very rude and condescending towards me. I asked to speak with someone else. Then walked in a different a salesman. I explained my current situation as follows: "I am now widowed. I have very limited income. You have again increased my monthly maintenance fees, and I cannot afford them. I cannot go on vacations at this time due to my health."

He verbally offered me a package. He called it the Discovery package. He told me that if I purchased another 308,000 points at $2,395 and pay it off in two years, I would have no more maintenance fees or any other fees. He told me that starting as soon as I signed the contract, they would use my points and put it towards my monthly maintenance fees. I would only be charged the $122.00 a month for the Discovery package. He also said that I would receive a year's free membership to their Perks Wyndham, an online website giving you free coupons and discounts to local businesses. He stated that he would help me sell or rent out my timeshare.

When I got home, I looked over the contract and discovered that It did not contain anything he promised me. The only thing that it did say is that I bought more points that I cannot afford. So I contacted him, and he reassured me and said that he would call me the following Monday. Well, he did not call me. Then, I got my bank statement for the following month and noticed that they withdrew a maintenance fee when I had cancelled per the salesman. When I contacted him, he said he was on vacation and was not familiar with my case and that he would call me back. Of course, he never did.

I contacted my credit card company and have disputed the charges. They asked me to contact Wyndham directly and see what they would do. So I contacted Wyndham. The representative on the phone told me that they never use my points to pay my monthly maintenance fees. She became very rude and basically told me that it's too bad that I signed the contract and to get a lawyer.

I contacted my credit card company, and they are disputing the charges. I also cancelled my banking account. They are calling me at least five times a day. I am not going to pay them another red cent. They took advantage of my situation and lied to me. They offered me what I needed verbally but then turned around and took what they wanted. There has to be something we, as American consumers, can do about this. I know I am not the only one they have and are going to do this to. Any advice I can receive will be greatly appreciated. Thank you.

We asked why Wyndham had been taking payments off of our credit card for something we can't use and their answer was the only way to fix the problem was for us to once again put more money down and buy a bigger package. We said, "Absolutely not; we can't afford it," and the salesman said, "you do have the money, you are in Vegas aren't you?"There is too much to say but we want to know how they can steal money from our credit card monthly for something we can never use. We had no idea what we were buying and were lied to over and over. We need to stop the payments on this bogus package that in their own words cannot be used.

He told us that we had 6 days to cancel the contract from the day we signed. He asked that she not mention to anybody that he told her as he could get into trouble. She told me and the next day, we immediately went downstairs and told the sales staff, I mean the "training staff" that we wanted out and felt cajoled into buying. They tried everything they could to ensure us that they did not deceive us and that they explained everything in writing. Yes, they surely did, but if you ever look at their contracts, everything that appears to be a good deal to the buyer is in large bold print. Everything that benefits Wyndham is in very small print and not in bold. We still wanted to cancel, so they told us to come back on Friday because the financial person would be back then.

Did I mention that Friday was the final day we were able to file for cancellation? I googled the Wyndham cancellation policy and found out that I had to send a letter requesting cancellation within 6 days or we couldn't cancel. I immediately faxed the cancellation request to Wyndham prior to Friday. When Friday came, I told the staff about this and they got extremely rude stating that Wyndham is a multimillion dollar company and is not in the habit of ripping us off. Great, because we were able to ensure that we cancelled this contract legally but only in the nick of time. This is terrible that we have to go through this on a vacation. I hate how I read the same horror stories over and over about Wyndham Vacation Resorts. I would truly love to part ways with this parasitic annoyance. Is there any hope for us who are tired of being ripped off and abused into thinking we are having a great time with Wyndham?

The problem occurred when we had to go to client relations for our parking permit for the week. Immediately, we were pressured to attend a "45 minute" presentation on "making sure we're utilizing our current membership to our fullest potential". I told them I felt we were doing well and I wasn’t interested in more points or upgrading my current "Gold" membership. I was promised that wasn't the case and I would receive a $75 American Express Gift Card for my time as my input is important to the company. Reluctantly, my wife and I agreed.

The following morning, we met at the Member Services area for the "cattle shoot" as literally 100 people were all scheduled to sit with Wyndham "consultants". We met with a gentleman, who "while not trying to sell us points", told us how much better off we'd be as "Platinum" members. When I again explained we weren't interested in more points, I was rudely told, "I was not listening and had I been, I would see this wasn't a sales pitch". The consultant left and a manager arrived asking if I'd be interested in buying 500,000 more "foreclosure" points at half price. I said no and a voucher was literally thrown at me for my $75 AMEX card.

I am a well paid (greater than $100K) health care practitioner who gets 24 PTO days off / year. If one does the math, I accrue 1 vacation hour for every 10.5 hrs I work at greater than $50.00/hr. I have to work over 20 hrs to earn the 2.5 hrs spent with my consultant or ~$1,000.00 for that $75.00 AMEX gift card.

Wyndham, I'm happy with what I've got and I will never spend another minute with your "consultants" unless I initiate it.

The free stuff is not free and the vouchers they offer of free whole weeks with no blackout dates, never arrived and I found out if it did arrive the entire summer is a blackout. They say you will get no less than 30% off the lowest airfare available with their perks card. You might get the $25 dollar transaction fee waived but the rates are higher than I could get online for the exact same trip.

I reported to the BBB and they did nothing. I am sending a complaint into the Board of Realtors as their sales people are licensed agents and must have full disclosure. Hope he loses his license. Please, do not attend or ever give Wyndham one red cent of your business! Warning!

When I purchased this membership they had provided me the card with the name Wyndham Hotel written on it but there is no official web site. Behind the card is mentioned that the site is www.wyndhamnewdelhidwarka.com Please help me by giving a justifying answer and advice .Where is my fault if I have paid money thinking that they will use your property? It was very disappointing moment when I went there for a family dinner and they refused to use my member ship card that day. Thanks.

I went to a timeshare with friends in the fall of 2010. I was asked to attend an upgrade session lasting no more than one hour. That was the biggest mistake of my life. I was bullied. I was lied to. I told the salesman over and over that I could not afford anything else. He loomed over me and declared that I could not afford not to take this deal. I was given papers to sign without proper time to review what it was that I was signing. He also opened a credit card in my name which he declared was only my RCI rewards card that I would be given. He said nothing about the $5000 that he had charged to that account or that it was a credit card. He had me sign all sorts of documents with no time to review anything that I signed. He never even reviewed the settlement documents.

I called the company when I got home and complained and they said to send the documents back which I did. They sent me a letter telling me that it was too late to cancel and I would have to pay because a contract is a contract. Last May, I went to San Antonio with a friend and she was asked to attend one of those update sessions and when they asked me if I would like to join them. I told them about my experience at Alexandria and also about going to their Edisto Beach resort and how it was full of roaches and they just sprayed and left the dead bugs all over the place and also mentioned that there was a large dead roach upstairs in the middle in that place. I told them flatly I was unhappy and that I definitely could not afford anything else.

Both salesmen seemed genuinely concerned and assured me that if I talked to them they would fix everything for me. I assumed wrongly that they were going to put me back on my original plan. Was I ever wrong. We were taken to the back of the hotel into their offices and six or seven hours later, I found that I was in debt for even more and upon arrival back home, I found that I not only had one but two credit cards maxed out. I found out about one because of a bill not because of anything that either salesperson had said. They lied, stating that I would not have to pay maintenance fees. All I needed to do was give them six names per month and I would get all kinds of points as rewards and that would cover the maintenance fees. I found that lie when I received the $3000 back due bill.

I went to a property in Canada of RCIs that I booked with Wyndham points only to discover that it was a filthy thread barren overpriced dump with a rude and unsympathetic manager. I was told there would be no assessment fees and there are. I was told that I could go anywhere in 25 select properties but I couldn't. I was told that all I ever needed to do was call one of them, the two salesmen and I would get instant and personal service-- not true. They made it sound as if I was going to make money to pay for my timeshare bills by giving them all my points that I couldn't use and they would rent them out for me.

Never once did they ask for my points and when I finally got one of the sales persons in person, I got no satisfactory response to my questions about turning in my points. I was told that I had the wrong person and he would tell the other to call me. He didn't. Oh, and they sent the documents home via mail for me and I did not get them until it was again too late to void the contract. I am an old woman who has several chronic illnesses. I have no money, no property, no home, no savings and very little of my husband's money left. I wrote them a letter explaining my unhappiness and my situation. They have totally ignored me and keep sending bills. I can not afford this timeshare. I am exploring the option of bankruptcy in order to get rid of this contract. I would advise anybody and everybody to stay away from this company and its predatory salespersons. There ought to be a law against this kind of business.

We were offered 308,000 points under a VIP level program for $68,000. The price was later dropped by Coach to $49,000 plus $349 registration fee. Coach also doubled our points for the first year to 616,000. We were told that it costs 10K points for a single bedroom, 20K points for 2 bedrooms, 30K points for 3 bedrooms, and 40K points for 4 bedrooms. The point system was guaranteed to never change for us forever. The same point system applied to San Francisco or Atlanta... every hotel would require the same points, based on the number of bedrooms. There was no mention of special assessments.

We were told there was no transfer fee whatsoever if we decided to give a week to a friend or relative. I asked this question several times because I'd seen a YouTube video that claimed the cost was $129 or $99, depending on whether you did it via phone or web. We were told that we could accumulate points for 3 years, then they had to roll into a "bank", where they must be used 1 week at a time, then after 2 more years they would be lost. We were told that 90% of owners do not pay maintenance fees because there are various perks that could be applied towards the fees, such as points or referrals for which we would get $100 per referral.

We were told that we would occasionally get e-mails that would offer us free stays, sometimes including airfare. We were told that we could use points for airfare. Joe said it might be 50K points per round trip, Coach said it would be 80K to 100K. We were told that as owners, we would vote on upgrades and improvements as needed. There was no mention of the maintenance fees going up each year. When we pressed Joe for the cost of the program for somebody with an "A" level credit rating, he stated it would probably be 35K-40K. He told us that the credit levels, A, B, C, or D, each resulted in a different package price.

Joe pressed us to sign some paperwork to allow a credit check, but we refused because at that time he hadn't even told us the cost of the program. We were told that the credit check was to keep the program exclusive because it would be important to know who your neighbors are, and you don't want the wrong kind of people in the program. I questioned what he meant by "exclusive", and commented that I didn't think Wyndham could legally use anything more than income level. He dropped the subject. Everything was vague. We were given nothing in writing. When my wife suggested they give us a few days to think about it, they pushed for a signed contract today. Coach stated, "Well, you knew this was going to be a sales pitch, didn't you?".

When we stated plainly for the 10th time or so that we would absolutely not sign anything today, we were quickly passed to a third guy, who tried to start over with us from the beginning. He eventually offered us something for $27K, with $2,600 refunded after the first 2 years. I have no idea how many points this new offer included, as by then we had enough. I'd appreciate any feedback as to the truthfulness of these statements. Thanks!

If there was any lawyer in this world with a heart and a shed of decency, they would help some of these very unfortunately individuals I am reading about on here. These companies act like the mob, playing on our weaknesses, lying, extorting from us and then have the audacity to tell us that they have great customer ratings. When I purchased, the salesman told me that he would give me free vacations every year through some benefit that he had for buying from him (commission) which of course is bogus. Ever since then, I am lucky in that I learn from my mistakes and tell the "Customer Service" salesmen to piss off every time they try to sell me something and just take the prize.

Advice to anyone that takes their bait and falls for the Wyndham update gift, make the person write down how long the tour is and time it. When time is up, tell them it is up and take your gift. If they refuse, tell them to get their manager and if it takes too long, chalk it up as defeat and enjoy your vacation. It has worked 2/3 times so far. I had to just walk out once. But otherwise, I would like to see some legal action against them for unethical business practices or legislation forcing them to follow through with their promises. As for now, I would like some advice as to how to get rid of them without losing more of my hard-earned money. Oh, and as for a rating, there needs to be a negative star section for this company.

No response to repeated calls to the vacation company (First Priority Travel); no longer able to contact the original person who called me to schedule this stupid activity. I should have hung up on these people. I think it's time for me to take a vacation from Wyndham properties.

Here is the outline of 6 hour ordeal on Sept 4, 2011: Eric called us at our condo, Wyndham Tamarack, to make an appointment to bring us a gift and a dinner certificate. He told us he was a customer service representative not a "sales person", and he wanted to see if we had any questions about our stay, or the facilities.

First Lie: Eric said he was not a sales person, basically he denounced sales people because they will say anything to get you to buy. He is a sales person because he sold us points. Once at our condo he proceeded to tell us Wyndham had a new program called Club Wyndham Access or CWA. He explained why it would be a benefit to us as it would give us 13 months access to 25+ resorts.

The cost was $1,500.00 to get into the program. Also once in the CWA, it would help to keep our annual fees from increasing more then 1% a year. He told us our fees would be going up to a $100 per month from $39 per month, which was very upsetting for us to find out. Of course we needed to come to the office to get our dinner certificate and get the details about the CWA.

Second Lie: We cannot get into the CWA for $1,500.00. There are a couple of different ways such as transfer sale or to purchase a minimum of 28,000 points for $6,000.00.

Third Lie: He could not have known what our fees were going to be, because our timeshare at Bonnet Creek does not know until sometime in December what the new fees are going to be. Once at the Glacier Canyon Resort sales office, Eric introduced us to Jason, his co-worker, another customer service person (sales person). Jason told us we could not get into the CWA, because we have half of a deed.

Fourth Lie: Wyndham does not have half deeds. Jason and Eric asked why we did not pick the option to buy the other half of our deed. We told them we did not know we had half a deed, nor that we were required to purchase the other half. They continued to make an issue of us owning a half of deed. (What we have is a bi-annual contract but they continued to call it a half of deed. )

After about three hours of them getting chummy, and us asking on several occasions why are we here if we cannot get into the CWA. They finally said the solution was for us to write a letter to corporate asking for permission to get into the CWA. We had to explain to corporate why we did not purchase the other half of the deed within the required time frame. That was a Sunday afternoon, so I asked if there would be someone at corporate to respond to our request, and they said yes.

They told us if corporate will give us approval to get into the CWA, we would only have this one chance. We had to decide today if we wanted to get into the CWA. They went to another area to fax the letter, within minutes they came back with the okay. (We should have been skeptical that this took only a few minutes because of their big to do about the half deed, but we never thought they were lies. )

Fifth Lie: We do not believe they sent our letter to corporate. It was a ploy to make us believe we had done something wrong and needed to fix it. (We have asked Eric, Jason and the assistant to the VP of Marketing in WI for a copy of this letter and they have ignored us. )

Sixth Lie: I have in writing from two Wyndham employees, stating that CWA is available as long as there is inventory. This is a new program and right now there is plenty of inventory. At this point, they offered us two different points options which is not an issue other then the lies they told to get us to buy additional points. The issue is, they told us they would have our bi-annual points of 168,000 split into every year points of 84,000, to use with one of the point options they were offering.

Seventh Lie: Our bi-annual points were not split into 84,000 points. (Of course we found this out after the cancellation date expired. )

At this point, I wanted to discuss this with my husband, and asked to be left alone. They were gone maybe 5 minutes, coming back with another offer therefore, we never had a chance to discuss at this point. Shortly after giving us the 3rd offer, Jason said his girlfriend was locked out of their house, sitting in the rain waiting for him. (This was probably a lie to hurry us along. )

Anyway, 6 hours later we ended up buying points based on the lies I have outlined above. I consider myself to be someone not easily conned by sales people, but these two guys were good. So good one has to believe Wyndham is training their sales force to tell these lies.

Since we purchased additional points we have had a few calls from companies wanting to help us get out of our contract. Which we believe are just another group of con artists but all of them telling me they are hearing the same lies. They are telling me what I just outlined, before I tell them what happened to us.

Wyndham is a huge corporation, probably with lots of friends in high places, but they should not be allowed to con people into purchasing timeshares. We did contact Wyndham in WI and through customer service, filed a claim, which was denied. Of course, they refuse to acknowledge we were misled. We also have contacted WI States Attorney/WI Dept of Safety & Professional Services, Federal Trade Commission, FL States Attorney, they referred me to another agency, ARDA (American Resort Development Association which Wyndham is a) and our credit card companies, and will continue to seek other sources to file complaints.

We are out thousands of dollars and timeshare points we did not want. Not to mention we do not want use our previous purchase because we do not want to do business with a company that resorts to lying, in order to make a sale. At this time, Wyndham was contacted by the WI Dept. of Safety and Professional Services. Wyndham in turn contacted us for additional information which has been provided. We believe Wyndham will not address the lying and tell the WI Dept. of Safety & Professional Services our contract is in order.

We would greatly enjoy having a class action lawsuit brought against Wyndham, but from everything I have been reading, this is how Wyndham operates: deny, deny and then people give up. Why not, this the new America, where government and corporation can mislead, con, and lie to get what they want without being held accountable. At this point, we are determined to get our contract cancelled and all our money refunded. In addition use every source available to use to let others know the scam they are running.

We are happy to provide any documentation we have, which is not much, or additional information.

When I finally got home and looked more carefully at their materials I noticed that there were next to no vacations for 75,000 points and definitely not in August. This company knows how to sell a good lie! I've been told that New York residents have a 7-day refund window. I am going to try to get my money back.

I have to make payments to Wyndham at 12.99% interest, to Wyndham as the creditor. In other words, we financed our own money at 12.99% that we are paying to them. We signed contract on 5-17-2011, read Paragraph 8 (Cancellation), sent all materials back to Las Vegas with return signed receipt requested. We sent letter of cancellation to credit card company for funds to be withheld. The contract says down payment will be promptly refunded. I wonder if pigs can fly.

Now, my wife and I have learned that the timeshare for which we have paid thousands of dollars is being offered as a hotel for (according to Priceline.com) as little as $125 a night. Over the course of the past several years, never at any time, has Wyndham informed us that the property was subject to being used as a hotel - open to all. We are shocked to say the least.

I was led to believe that I would be going on a tour at 3:30. My husband, son, and grandson all believed the same thing. He said we could also get a $50 gift certificate, which involved attending a 120 minute presentation. I did sign an agreement to do this. The thing that made me angry was that when we got to the area where the tour was to begin, we were taken into an area where a representative, who claimed he was not a salesman, began talking to us. It was mostly small talk, which was a waste of time. He told us about what he used to do for a job, about his family and et cetera. In other words, the tour that I looked forward to was not happening at 3:30. Instead, after about 45 minutes, we were taken in to listen to the presentation and video. By the time this was over, we had basically put in the 120 minutes that I had agreed to, but this was not the end!

We then went on the supposed tour, which did go to a couple of water parks, but mostly it was going to see two of the units that Wyndam owned. I can understand that they would want to show us what the units looked like, but I did not get a complete tour of the premises. Then we were taken back to the meeting area for more talk about the points system that Wyndam uses for vacation rentals. It was now about 6:30 PM. My husband asked repeatedly how much this would cost. The representative, Jeff, would not give us an answer as far as how much money this would involve. In other words, he just kept trying to string us along, as though he hoped we would finally wear down, and just say we would buy. I told Jeff that it had not been my intention to come in and buy anything, but this fell on deaf ears apparently.

It was not closed to 7:00 PM and not mention of what this might cost us. It was not until my husband became angry, and refused to sign the form for a credit check that Jeff's boss finally said we could go. I felt that this company was deceptive in the way that they got us into their office. They promised a tour at 3:30, and they knew that this was not going to happen that way. Also, when my husband asked for the dollar amount this might cost the representative would only keep going back to points. If we were the customer, we had the right to know what this would cost. These guys just seemed not to take no for an answer. I cannot say that they were impolite, just very pushy. Their major claim is that they are doing this for families. Well, they took too much of my family vacation time.

I would recommend anyone to not take this promo offer and to opt for the $75 AmEx gift card instead. That is the only thing that has any value. And it is also an indication of the value of this "offer." The whole thrust of the timeshare presentation was to promote the points-only timeshare ownership. We would never surrender our weeks-only ownership to participate in points-only ownership, which seems to be possibly rife for manipulation of the value of points. Before this experience, we had a somewhat naive favorable opinion of Wyndham. We were thinking they were a level above what we have come to expect from timeshare hawkers. Now, I will run the other way and avoid them at all costs. We'd have been far better off steering away from the timeshare presentation and just enjoying our week exchange.

When we explained that we were newlyweds and trying to buy a house, the sales manager proceeded to tell us that if we couldn't afford a timeshare, we had no business buying a house. "You should be buying a trailer." These people were rude, ignorant, pushy and could not explain how they were selling us a "deed" to a hotel room that they were also selling to 7,000 other people. Bottom line, we would have owned a deed to a hotel room that wasn't worth the paper it was printed on! My husband is extremely financially savvy and these people could not answer the important truthful questions about their "deeds/investment." Do not fall for this scam! Thank God we didn't.

- $100 "Stay A Night on Us" certificate.

It was a really good deal. I asked, “How can I pay?” They said, “ATM debit card or credit card.” Well, since I am one of the few smart and debt-free Americans, I would pay with my prepaid Visa card. They mailed me out an envelope with the details of the package I purchased. Since I had no time to take a vacation soon, I left it un-opened, which was a poor choice.

When August came, they called me to ask when I was going to set a date for the travel. I wanted to take my new fiancée to Vegas in September for her birthday but I don’t have enough liquid cash to do so. So I picked dates for October 14 and 15 2011. They said it was not a problem because the dates were open.

The lady had then asked the age of my fiancée and told me that all was set. I was happy until she said, “You need to make sure that you’ll bring a major credit card with you when you check in at the hotel.” Well, since I don’t have one and will never get one, she said that I can’t use my package. At this point, I’m feeling like this company isn’t offering me a free vacation or even interested in my possible purchase of a timeshare, but more into taking advantage of me and many other people who choose to opt against credit debt.

I asked for a supervisor and was placed on hold. When the supervisor came on and asked how she could help me, I replied, “Yes. I would like a refund of the $99 because I was not informed that without a major credit card, I was unable to use what I bought. (Keep in mind that I never opened my envelope from them). She repeatedly pointed out the terms and conditions and the fact that I just opened (while on the phone with her) my packet. She said that they will not offer a refund because I was past my refund date.

I am very puzzled as to why a company, who would contact me in hopes that I tour and purchase a timeshare from them, would treat me so poorly. So after trying to speak, and with her continuously repeating the terms and conditions, she mentioned, "Maybe you should go get a credit card so you can take your vacation." How rude and un-professional can you be to say things like that in the manner as to which it was said?

I am very interested in purchasing a timeshare but I will make sure not to purchase through this scamming company. I really hope that Carnival Cruise would remove themselves and their logos from this company's ** ways. It doesn’t make me want to use Carnival now. I’m just wondering if they are the same or similar in ways to Wyndham. My name is Ronnie and I’ve been scammed!

With the maintenance fees that I now pay every year, you can easily stay at a 5 star resort of your choice, not theirs, by using expedia, hotwire, hotels dot COM discount websites.

Sales people are trained to make you feel stupid if you don't buy.

While other electronic billing companies give you discounts for using online billing options (makes sense... no overhead, right?) Wyndham will nickel and dime you to death, by charging you extra for electronic billing, or give you the option to yet still pay for a one time yearly statement which gives you 15 days to pay it or send you to collections. And you better not have a change of address because you'll never get the bill and go straight to collection and charge you another $160 bucks added as a late fee, which is near to impossible to waive.

Every time you use go on vacation through them, they will make sure a rep will call you during your stay or at check in to take up your time to see yet another presentation that will take well over 2 hours and never the "only 45 minutes" they say for you to get a freebie stay, tickets to a park/show, or Dining gift card.

They have you give them your friends and family as referrals to supposedly get discounts and savings that you'll never know about unless your friend/family member who have now become you enemy because you gave them your name, tells you. Good luck with that one.

These are the facts

Also on 22 Aug 2010, Mr. ** promised 2 "free" weekends at the Grand Desert with tickets to a "show of our choice" each stay. We haven't seen them yet. Prior to our return trip to Las Vegas on 2 Oct 2010, Mr. ** and I discussed the room and the show tickets. We specifically requested Blue Man Group; Paul assured me all was taken care of; he said, "Don't worry; I'll take care of everything." It wasn't until after arrival that I found out that he would not pick up the entire cost of both the room and the show tickets; we decided that we would pay for the tickets and Paul would take care of the room.

After that weekend I noticed that we were charged 37,100 points for our stay. I worked with Mr. Dave ** on multiple occasions to correct the error. Finally, he stated that he was unable to return the points. He subsequently sent us a coupon for one week. However, the times and places that were available were unrealistic. So, not only did we have to pay for the BMG tickets, Wyndham charged us 37,100 points for the privilege to be lied to more.

Mr. ** also directed us to apply for an RCI Elite Rewards MasterCard issued by Bank of America, with a 6-month introductory APR of 2.9%, to make our initial Wyndham Properties ownership purchase. He further directed us at the 5-month point to apply for the Wyndham Rewards VISA issued by Barclays Bank Delaware, with a 6-month APR of 0.0%, and transfer the balance from the RCI MasterCard to the Wyndham VISA. He failed to inform us there was a transfer fee that would have negated any savings that might have been realized from the lower interest rate. But this small fact is beside the point. The real issue is that Paul described that by financing the ownership purchase at such low rates for the first 12 months, he'd assist us in renting our points (at 100% return) during this time, in effect having our ownership "pay for itself" before we had to pay the purchase loan off.

Another conversation that we had with Mr. ** on 22 Aug 2010 that lead us to buy was that he told us his family rents out their points and makes money "hand over fist." And, Mr. ** stated that occasionally he comes across points being sold at significantly reduced cost: like "$7,000 for 150,000 points." I told him I would be extremely interested in increasing my ownership point holdings if we could purchase additional points at that kind of discount. On or about 15 Sept 2010, Paul called and said he had more points for us.

He never specified the dollar amount. Then when we came in on 3 Oct 2010, I was expecting significantly discounted points. He said he didn't have any of those at that time, but that he could offer us the same "discounted" deal that he had given us on 22 Aug 2010. I specifically said, "I am not convinced that we got a good deal the first time." He assured us we did, stating that 150,000 points typically retail for $60,000. This does not appear to be the case according to the research I've completed.

We now have cause to believe Mr. ** sold us Wyndham ownership based upon false pretense. He sold us Wyndham ownership as an investment and explained how we would make money by renting our points.

During his sales presentation, Mr. ** presented a copy of a Wyndham property invoice from Travelocity showing a room that had recently rented for $10,000 per weekend. Mr ** provided us his business card and told us to call him any time for assistance. After a few calls with no response, I then called Wyndham and left a message. He then called me and said it would take at least 24 hours for him to respond. He never returns calls.

We specifically mentioned we were not interested in vacationing with Wyndham as they do not have properties for the types of vacations we typically take:

- Icebreaking Adventure to Antarctica

Both Paul and the Lead Sales Presenter jokingly mentioned that we had a point; that they ought to make a testimonial video of us as the "types of vacationers Wyndham represents." There was a witness; the sales lady sitting next to us was privy to our conversations. Paul even asked her, "Can you believe the trips these people have taken? "

On 2 Oct 2010, Mr. ** promised to rent all our points for us with 100% profit coming to us. To date, this process has not worked as described by Mr. **.

We are extremely disappointed because we have followed Mr. ** instructions, attempted to rent our points through the program offered by Wyndham, but have had completely unsatisfactory results.

Subsequently, we voiced our displeasure to Mr. **, and on two occasions Mr. ** assured me that he could sell our ownership. Once on 2 Apr 2011, I asked Paul if he could sell our ownership. He said, "Yes, I always have people looking for more points." I told him I wasn't looking to make a profit. He said, "I will get you a profit, you always want to make a profit." He then told me to call him in 3 weeks. On 26 Apr 11, Mr. ** told me that he had a buyer and to call him on Tuesday or Wednesday next week; he told me that he was going to be in Los Angeles. I told him I would meet him for lunch to finalize the sale of the Wyndham Ownership.

He told me that wasn't necessary, that he would be able to handle the transaction by telephone. I have attempted to contact Mr. ** multiple times, to no avail. I also called Mr. Dave ** and asked him to have Paul call me; I also called the Wyndham Sales Department and left a message. I informed the lady that took the message that I have left multiple messages and she assured me that she would have Mr. ** call me. As of 19 Apr 2011, there has been no call from Mr. **. Paul has failed to follow through with selling our points and terminating our ownership in Wyndham. Mr. **'s recent actions seem to continue a pattern of deceit.

It should be noted that on our sales paperwork, Paul specifically instructed us to identify "convenience, value, and property selection" and not "investment" as our reason for purchase.

On 20 May 2011, the Wyndham "Executive Management Team" informed us that there was no basis for our complaint, that since it wasn't in writing it wasn't valid. Does that mean Verbal Contracts are not valid in Nevada?

I am warning everyone not to sign up for Wyndham Rewards since this is how this nightmare started. They promise you a free hotel night to sign up for the card. Once you sign up, you have to make additional purchases to qualify for the points and then when you try to redeem them, their system is always down, or you have to wait 20+ minutes to speak with a rep about your account. It's not worth the time and frustration!

I've called I can't count how many people, and transferred to hundreds of different departments and absolutely nobody has the smarts to help! I now get in excess of 7 calls a day to my home and work! I can't find anywhere to place a harassment complaint against them and now I'm trying to sell my timeshare at a way below cost just to get rid of it! Can anybody out there help me? ?

With this we could book thirteen months out at the resorts in the program, put the units into the Extra Holidays and never pay a maintenance fee. We we're told that Daytona would be a part of Club Access by the end of the year 2008. Having been to the Daytona 500 and having seen the number of people, we decided to do it. Our Wyndham representative told us that he was very honest and religious and that he would never work for a company that was not honest. To this day, Daytona has not been added to Club Access. In addition, we went to Bonnet Creek in December for a family reunion with thirty relatives. We spent a great deal of time dealing with maintenance with such things as no hot water for three nights, water standing in the carpets in two units, smoke alarms chirping in the middle of the night. We also spent time with security with stolen money and stolen prescription pills.

Even though we have over a million points, we wrote them and told them that we would no longer be paying them any money. We were embarrassed in front of our relatives by the conditions of the units at Bonnet Creek. With the letter, we showed the written proof that we were told that Daytona would be added by the end of 2008. I have not received any written communication from them and I did tell them that we would not have oral communication with them.

We received about 3-5 phone calls daily asking for payment. I informed them today that I wanted their name and that we were recording all phone calls from them. They told me that I couldn't record the conversations. By the way, the representative who sold us this has quit because he found out they had unethical practices. I think we should all band together and hold Wyndham accountable for their actions.

We have lost thousands of dollars from not being able to rent out our points for the Daytona 500. We were also embarrassed by the units at Bonnet Creek and our maintenance fees are about $500.00 a month.

Wyndham is nothing but lies and scams. They fed me a lot of crap so I would sign the papers. None of it was true. I got nothing I was promised. I called to complain on several occasions. I spoke to the corporate office a few times and explained to them that their representative is lying and misrepresenting Wyndham to get sales. They didn't care at all that their sales representative flat out lied and scammed me to get a sale. Please join the lawsuit if you are ** off.

If you did not attend the $50 would be charged back to your credit card. The sales presentation was over two days. A shrimp boil in the evening and the actual presentation the next morning. By obligating ourselves to this presentation we lost usable vacation time. The main thrust of their sales presentation was that you, as a weeks, owner were going to be squeezed out of timeshare availability by people who were converting their weeks to points. I do not believe this to be the case. The pitch was this: we would be given X number of points for our weeks based on a set of variables which the salesman would not enumerate at the time.

Then we would have to buy the exact number of points that Wyndham decided our weeks were worth at a cost (for us) of approximately $10,000. So basically we would be paying for our timeshare twice to convert to points. When I asked if I could record the sales presentation I was denied, when I asked if I could have the notes the salesman used to demonstrate his pitch I was again denied. I believe this to be based on the fact that what he was saying was untrue. Needless to say we did not bite.

SUMMARY: 1. do not accept anything "free" during the registration process. 2. They tried to scare us into converting weeks to points, at the cost of thousands of dollars, by telling us we would be "squeezed out" of location availability w/o data to back it up.

The papers were signed on 3/28/2010. Last day of job layoff. Since payments went into effect last spring, my checking account was in a dreadful shape. I borrowed from my life savings to make payments of $590/month. Then in November 2010, they started collecting Social Security at 62. This is helping somewhat. But work may again slow causing layoff. Then what?

I visited 3 lawyers to ask about Chapter7. Two hadn't really reviewed my situation and were willing to file. The RD told me that the bankruptcy would be rejected because if the CC debt and timeshare were relieved, I'd have a positive income balance.

Unfortunately, we were taken in by Mr. ** and exchanged our existing properties for one in Kona (plus a hefty credit card bill and double the maintenance fees). Upon returning home, I tried to contact Mr. ** to be sure I had the proper information come time to sell back those points. My first calls to him were in early November, it is now 17 December and he has still not returned my calls, nor those of my husband's. We have also emailed and texted his phone, and called directly to the sales department in Las Vegas--same negative results.

I eventually called the owner services number and was told that no such program exists and that I must have not understood what was told to me. I was asked if I had Mr. **'s notes that he had written out--that way, they would have some basis to move forward with an investigation (of course, we didn't think to take them). I insisted they open a case to look into the situation. The owner services were no better at returning calls than Mr. **.

The rep, Alerice, called my home number once (during a work day) and basically every day for over two weeks. I called her back, leaving my contact number and time of day I would be at it--but she never made a call back. Eventually, it took three calls to owner services to get her on the phone--and only after my husband refused to hang up until she was put on (and her excuse for not calling me back was that I had never left a phone number.

Bottom line: Mr. ** was interviewed and stated that he never said anything about being able to sell points back and there is nothing in the official paperwork that says anything of that sort. So unless we had those notes he made, we are out of luck. We are way past the point where we could opt out of the contract and the customer rep, Alerice, refuses to recommend to their legal department that the contract be rescinded. We both feel very stupid for being taken in by a scam artist (the nicest thing I can think to call Mr. **) and have absolutely no good feelings about Wyndham at all.

After much discussion and effort (on his part), we decided to consolidate the properties by purchasing a deed at this particular resort. The purchase of this property bought our vacation point level up to 500,000 (Gold VIP status). We were also told that a portion of those points (84,500) could be used to offset some of the monthly payments toward the balance on the contract. I distinctly told the representative that we were only agreeing to the arrangement if the former statement was fact, not fiction. He was very adamant about this being something that we could participate in and benefit from. I even asked if there was something written in the contract speaking of this option. No, was his answer. He gave us a card and told us when our new points became available (in approximately 30 days), we could call the number on the card to arrange to have the aforementioned number of points deducted. We would be compensated for the points deducted.

It has been more than 30 days, our new points (500,000) are not in our account (for this year). We have not been able to reach the representative who assured us of everything spoken of earlier. I feel that there has been some misrepresentation of information given to us. I also believe it was done in order for us to agree to enter into another contract for more money. The following statements were located on a website that deals with timeshare misrepresentation. I picked them because they certainly manifested themselves during the time spent with the representatives from Wyndham. They are as follow:

1. They will get you to believe that timeshares are such a commodity that you would have no trouble renting your timeshare out to not only cover your payments but also to put extra cash in your pocket;

2. They will get you to think that if and when you are done with it, they will assist or even buy it back from you;

3. They will tell you that you can claim the timeshare taxes and maintenance fees off on your taxes. They are not tax professionals nor do they know what your state allows;

4. They will tell you that you can go anywhere in the world at anytime by simply exchanging your timeshare. What they do not tell you is that these exchanges are extremely difficult to get and they do cost more money;

5. They will get you to believe that this is such a great financial investment that when you go to sell your timeshare, you will make money. On average, timeshares do not keep 1/10th the value that you purchase them for;

6. They will tell you that if you own a timeshare they will either buy yours back or consolidate what you have with a purchase. They will get you to think that you have a false sense of equity in your purchase.

It is quite uncanny how accurate these statements are. Each of them, in some form or fashion, was presented to us. Since the time we signed this contract with Wyndham, we have learned that the timeshare industry and its representatives are a very unscrupulous, uncaring, self-servicing group of people. We now face a financial nightmare. We will not be able to keep this timeshare without something suffering in the meantime. Without a way to capitalize from the points (as stated earlier), funds to pay for this would put our finances in dire straits.

I still maintain that misrepresentation was a key factor in our signing this contract. I don't know what our chances are in getting released from this contract, but, I surely would appreciate some advice on some course of action (if any).

I'm sure there must be others who are dealing with timeshare difficulties. Any information you could provide us with would be greatly appreciated.

In July, I was laid off of my job and did not meet the criteria for the income. I wrote to the marketing department and on August 14th, 2010, the sales rep stated that it would take 4-6 weeks for a response and for a full refund due to not meeting the income criteria. I stated all this in the letter. I called sales rep Julian at 866 655-2446 and was told that the marketing department had received my letter on 10/8/10 and they will give me a call. I have not received a call from this department. I paid $129.00 for a package and would like to have a refund. I have the account number and the package ID/reservation code. Thank you and I hope someone looks into this matter.

When Willie **, the quality assurance man, came in with the paperwork, I was upset by the numbers. Gerald said, "don't worry Doris. Remember, nothing is coming out of your pocket". I told him repeatedly that I could not afford any more timeshare. I have 660,000 points that I am paying $296.76 a month in maintenance for. I am a 69-year old widow and retired. I have absolutely no use for anymore points, I can't use the ones I have. I don't have anyone to travel with anymore on a regular basis. I put 581,000 in their program to pay for maintenance fees this year, which gave me about 3 months of maintenance fees. Not exactly a paying venture, but it helped a little bit.

Mr. ** wrote his name and phone number all over the materials he gave me. He said he would walk me through the process. Well surprise, surprise! He doesn't answer his phone nor emails. I now have a huge credit card bill on a credit card that I do not want due on Wednesday of next week. Plus this week, I received notice that I am not eligible for the Visa Wyndham Rewards card because my debt load is too large! Great. Another means of accumulating points for maintenance fees has been taken away.

Half a deed would be of no benefit to us. We never received the 3 free weeks and now are constantly beggared by solicitors who want to sell our timeshare but they want upfront monies in the amounts of $500.00-$2000.00. There were too many plays on words. I can and will supply any and all documentation necessary. This whole experience has a total cost of approximately $51,000.00 between the two timeshares. I am out of a job and my husband works 70+ hours a week. This could cause us to lose everything. Worse stress overload will cause him to have a heart attack.

I called to inquire and was told that my points had been converted to a fixed week because I was delinquent and basically I would have to visit another resort and pay to convert back to points! No one has been able to show me where in my contract that neither allows them to do this nor has anyone told me specifically how delinquent you have to be before they can do this.

Keep in my I made a payment 3/17 yet I was converted to a fixed week on 3/29, before I could even complete my payment arrangement. On 4/2 I called the financial dept and was told a supervisor would call me back by Wed 4/7. I have not received a call. I cancelled my automatic draft for them. Now I have to change my bank acct number because I am afraid they will submit a payment under a different name.

I had no idea what this was about since the monthly payment is automatically deducted from our checking account and is always paid on time. Apparently, an $8.00 service fee was assessed in February 09 when the EFT was cancelled by someone in side Wyndham. After hours on the phone, Wyndham Financial Services refuses to refund the $8.00 because they consider it a valid charge. I wonder how many other customers have encountered that same issue. If Wyndham intentionally and arbitrarily cancels a customers EFT and then tacks on an $8.00 fee enough times, I imagine the company can make quite a profit.

I have not heard one word in five years until now. I am trying to buy a house and this resort showed up on my credit as being closed in 2006, and now at the last time, my lender pulled my credit. It showed up as a repossession which of course is not going to allow me to get a home loan. How can something be repossessed if it was never owned? I have written to Equifax explaining the situation and asking to have this removed from my credit report. My realtor also suggested that I write to you and ask for help in removing this account.

This whole seminar was not presented accurately or I would have not paid the $1,000, nor would I have proceeded with this. Trying to make up points sounded like a really good idea and I was even given a free trip to Hawaii which of course I couldn't take either because I couldn't afford for three of us to go to the islands. I would very much appreciate your help in this matter so that I might move ahead and buy a house while the market is as low as it is at the moment. Thank you.

I took notes at the time so there would not be any confusion. Lawrence never mentioned a cleaning fee if we used our home base resort which is on Lewers st., Waikiki or a towel paper and cleaning fee in Europe. That's what we figured we pay a monthly fee for. We could not get into any of the RCI resorts of our choice and the points were never as low as 28000 points. We have lost our trust in people. Have had much frustration and lost our $25000 saved for retirement which we thought we would be traveling a lot. Not so now.

To make a long story short my boss pulled a few stings and got my family free week stay at wyndham resorts lake lure then the last days we were there they call us on the phone and tell us they would like to have a 15. min with ok we when to the office im running a 103. fever

i really didnt fill good at all well one talk to us about the purchase of a condo i told him i could not afford one they had to have our card numberto charge us for cleaning services which i was told would run about 40.00 for the week but they kept insisting that i buy a condo

they had another person come in and talk 2hrs in to it i told then asso that i could not afford it they then broght a thrid person in they asso insisted i needed to get on board i said the third time i cannot afford it mean while my condition was deteriating i was so bad isent one of my kids to the store to get me something to drink my fever was getting worse

finly i try a different apporach i said if i agree if i didnt want it in 2 or 3 days could i cancel he then told me as long as it was with in 30 days there would be no problem just let us know ok i was in this place for 4 hrs at this point i was so sick i was about to fall over

we call monday or tues the following week said we really cannot afford it they went ballistic on my wife told her she would pay them know matter what they would take evreything we had or put a lien against it now they have took over a 1100.00 in the last two paycheck i cannot afford for this to go on anymore i have too many depends i only make 450.00 aweek i need my money back for bill these peple are bankruping me

so now they unlawfully came up with my pen number and are now useing it as a debit pulling my money from my accout the bank said the way they are doing it they cant stop it i need to know how to stop

they have taken money to the point i cannot pay my rent , liked to have lost my power on the 15 th because they took 600.00 out of my account and i didnt have the money to cover my monthly bills and then they go and do it to me again all the bills i had to push to the end of the month to pay and save them from disconnection will now be turned off because i cant pay it.such as my rent and my phone bill.

i was forced to sign these documents under duress just so i could get out of that office and get some medicine

Lady at desk says there's another hotel with rooms 30 miles away. We find out all motels filled in Erie, Pa. So now its about 10:00 and were headed to another hotel 30 miles away we get there my wife and son have new hope for somewhere to stay. We go in to Days inn Part of their rewards motels, where we were told to go. Rooms filled. Again son all sad and upset and wife stress out. Now its getting late, haven't ate yet. Have to drive straight to Columbus, Ohio. Driving late at night and the weekend Drunks are everwhere with one outside Mansfield Ohio, forcing us off road to berm. Finally got home between 130am and 200am

Called Wingate complaints that night got case # promise reply in 7 days, never called and needed help that night. Sent complain to Wingate rewards never got anything back not even a sorry! Called Wingate customer help number and got this lady that said well we all make mistakes and will talk to lady who made wrong reservation. No sorry No Nothing. I just wish whoever is in charge would go through the pain and stress we all went through. I can't believe this hotel. No customer care what so ever!