Vida Vacations Reviews

Oscar ** was very knowledgeable and patient. He showed us the beautiful property and although we are not ready yet, if we come back, we will definitely look for Oscar. He also went above and beyond by talking about his family and recommended places for us since he grew up in the area.

Rafael was absolutely amazing!!! He is gonna go very far in this business or BETTER!! The service and communication was extremely on point. I would consider coming back and purchasing a unit here in the future based off the information provided to me today.

Coming into this presentation, we had very little ideas on what they offered at this area. However, after the presentation with Curtis, we were able to explore a few of the residential rooms and had a very easy to understand breakdown of the plans and memberships. Very great experience, location, customer service, and overall breathtaking resort.

We had a great time. Everything is 5 star. Staff, employees and sales team are great, friendly. We love it here. I am more than happy to confirm that this is a genuine review and if anyone needs to confirm this I can be contacted directly.

I feel like some of these presentations are not forthcoming and lots of information are omitted initially until you go through the presentation multiple times. It was disheartening to find out that, I do not have access to the pool areas during our stay here at the Mayan Palace. It’s confusion to us as we were initially informed that we have access to all the ground pool areas.

Kara ** gave us a thorough review of our current contract. She encouraged us to contact her if we had further questions or concerns. We understand we upgraded to a Grand Luxxe 2bdr plus Villa. We are excited to see you next year!

We booked a vacation through Vida's Hawaiian Vacations as part of our offer at the time of joining. When we arrived at the Resort there was no reservation under our name. Although we had printed correspondence with the Resort's Name and the Front Desk Supervisor, a reservation with our name was nowhere to be found. Our booking was made in June of 2025. We searched all emails with correspondence from Vida and Hawaiian Vacations. The front desk manager of the resort tried every confirmation number on every email from Hawaiian Vacations.

Having never done this and being Naive, bought into their sales tactics. Lot of things promised verbally. When you read the contract received, none of it really makes any sense and it is not straightforward. Being a foreigner and not knowing the Mexico laws was never told verbally that I have only 5 days to reverse and cancel the deal. On calling them, they said I have gone past 5 days and that it is in the contract. Well, who has that time when they are pitching their fraud promises to read into fine lines. I have now gone to PROFECO for appeal. It is very taxing and anxiety ridden. Definitely not a good idea to join their membership.

STAY AWAY! THE COMPANY IS A TOTAL SCAM! THEY ARE FRAUDULENT LIARS! The firm sells memberships with Club Global that are supposed to include options to reserve studios and 1-bedroom condos for $199 per week. There is no such thing unless you book at the last minute. You cannot plan any vacations 6 months out. There is no inventory ANYWHERE. They promised free airfare with no blackout dates. There is no such thing.

We love what we have with Vidanta. Our person today was friendly and professional. Very easy to talk to and not pushy. He explained what we currently have with our contracts. We have never had any issues when booking our stays.