Vida Vacations Reviews

First time of me staying at Vidanta in Playa del Carmen. Worst communication between the reservation and front desk staff. When I reserved my first time being a member at Vidanta, I was given some complimentary that would’ve been ready for me at the time of my arrival at Vidanta. I was given so much run around that my stay with them was so stressful. It took them so long to fix the issue.

Let's just say, I lost a 5 hours of my vacation. I was told we would only have to be there a hour. When I told them I needed a day to think about it. They said no and they got rude. I said, "We're done, take us back to our resort." "This isn't a resort. You have to pay for everything. Plus you're not guaranteed the days you want." This was the biggest joke. Stay away from it. Btw, they offer you a free airfare. Hahaha also offer other things. Lol. Don't waist your time. Before going, read the reviews first.

THIS IS SCAM! DO NOT TRUST THEM! They charged me $90 US for a round trip from the Puerto Vallarta airport to my hotel (each trip was around $20 in Uber) and didn’t even show up for our trip back to the airport from the hotel and didn’t even bother themselves to respond my texts and calls. THIS IS FRAUD!

Stayed at The Grand Mayan for 4 nights. Paid the $150 resort fee at check-in. They did not mention the $150/night taxes until checkout. From my research, resort fees in this part of Mexico should be at most ~20%, and $150USD/night far, far exceeds that. This was incredibly disappointing after an already expensive and isolating experience - the food prices are insane and there’s no way to leave the resort conglomerate to go elsewhere.

Kara ** gave us a thorough review of our current contract. She encouraged us to contact her if we had further questions or concerns. We understand we upgraded to a Grand Luxxe 2bdr plus Villa. We are excited to see you next year!

We booked a vacation through Vida's Hawaiian Vacations as part of our offer at the time of joining. When we arrived at the Resort there was no reservation under our name. Although we had printed correspondence with the Resort's Name and the Front Desk Supervisor, a reservation with our name was nowhere to be found. Our booking was made in June of 2025. We searched all emails with correspondence from Vida and Hawaiian Vacations. The front desk manager of the resort tried every confirmation number on every email from Hawaiian Vacations.

Having never done this and being Naive, bought into their sales tactics. Lot of things promised verbally. When you read the contract received, none of it really makes any sense and it is not straightforward. Being a foreigner and not knowing the Mexico laws was never told verbally that I have only 5 days to reverse and cancel the deal. On calling them, they said I have gone past 5 days and that it is in the contract. Well, who has that time when they are pitching their fraud promises to read into fine lines. I have now gone to PROFECO for appeal. It is very taxing and anxiety ridden. Definitely not a good idea to join their membership.

STAY AWAY! THE COMPANY IS A TOTAL SCAM! THEY ARE FRAUDULENT LIARS! The firm sells memberships with Club Global that are supposed to include options to reserve studios and 1-bedroom condos for $199 per week. There is no such thing unless you book at the last minute. You cannot plan any vacations 6 months out. There is no inventory ANYWHERE. They promised free airfare with no blackout dates. There is no such thing.

Oscar ** was very knowledgeable and patient. He showed us the beautiful property and although we are not ready yet, if we come back, we will definitely look for Oscar. He also went above and beyond by talking about his family and recommended places for us since he grew up in the area.

We love what we have with Vidanta. Our person today was friendly and professional. Very easy to talk to and not pushy. He explained what we currently have with our contracts. We have never had any issues when booking our stays.

We always have a great experience in Vidanta, there isn’t a single person that doesn’t make you feel welcomed. Everyone is super attentive and friendly when it comes to helping you and make your stay the best experience possible.

Stefan was a great guide for our experience. He was very patient and great and showing us around Vidanta. His professionalism was outstanding and he gave us a great tour of the facilities. We were very amazed by the facilities.

Estefan did a wonderful job! He made us feel very welcomed. He gave a great tour and gave a good breakdown of what to expect f on the membership. I would highly recommend his services. He doesn’t make the experience feel pressured.

Rafael was absolutely amazing!!! He is gonna go very far in this business or BETTER!! The service and communication was extremely on point. I would consider coming back and purchasing a unit here in the future based off the information provided to me today.

Coming into this presentation, we had very little ideas on what they offered at this area. However, after the presentation with Curtis, we were able to explore a few of the residential rooms and had a very easy to understand breakdown of the plans and memberships. Very great experience, location, customer service, and overall breathtaking resort.

Fernando is an amazing representative. Very knowledgeable.. The property is amazing and I can't wait to come back. It is definitely a place I will come back and visit all of the properties and go to the theme park..

The presentation was nice and professional. We learned a lot about the value and benefits. We appreciate the information and attention to detail. The personal experience was good. This is a beautiful place.

Offers a great product, vacation resorts beautiful, staff and hospitality. Great third trip to Vidanta resorts, rooms and restaurants very nice. Recommend visiting Los Cabo and Riviera Mayan as my favorite places, many more to go!!

The overall experience was very good and informative. The Vidanta properties are some of the best properties we have visited. Spencer was great in explaining all the options and very personable. Which made the entire experience pleasant.

With Joy we had a great review of our ownerships and how we can upgrade again in the future. This is the best place I’ll recommend to everyone. This is a place with a excellent service and the people and staff is amazing.

Nice review from or contract and upgrades from our contract and great people. ** and asset for his help and all the explanation on future of the park and new projects from Vidanta. Thanks for the help. Miguel **

Our experience was great and we feel like we got a great deal. All of the people who helped us seemed to really want to make a deal and worked to make sure we were comfortable with our purchase. Thank you!

Robert was great from start to finish. He was friendly and had nice personality. He gave me a lot of insights and did not pressure me at all. I enjoyed the tour of the property and all the information he provided me.

Christy was fantastic. We are very grateful for their attention to our family. Vida Vacations has provided some wonderful opportunities for our family. We will continue to use Vida Vacations for years to come.

The review have been so helpful to better understand my options. Great communication skills, super nice person and easy to understand his explanations. Unfortunately my economy is not the best actually.

Candace, our presenter, was very thorough and very patient. Her team leader was not very professional and nearly blew our update. However, Candace was willing to preserve and obtain our understanding. Only because of her diligence, we stayed and signed a new contract.

We had an amazing experience with our representative. He was extremely friendly, polite, informative and thorough. He was very mindful of our time, and optimized the conversation to be concise yet detailed.

Great team that did a great job of bringing each other strengths to make a sale! Invited us a great breakfast and provided us with lots if visuals to help us understand. Each sales rep brought their awesome personality to the sales.

Okay. Spend too much time talking. No theme park open. No lazy river open. Great staff. Beautiful facility. Beautiful foliage. Children facility nice. Gorgeous rooms. Great skyline. Great park. Kind staff. Great food.

Mauricio did a great job explaining our contract and our options. He understood our situation and listened well. He was properly versed in our contracts and what needed to be done to protect our investment.

We had a great time. Everything is 5 star. Staff, employees and sales team are great, friendly. We love it here. I am more than happy to confirm that this is a genuine review and if anyone needs to confirm this I can be contacted directly.

I feel like some of these presentations are not forthcoming and lots of information are omitted initially until you go through the presentation multiple times. It was disheartening to find out that, I do not have access to the pool areas during our stay here at the Mayan Palace. It’s confusion to us as we were initially informed that we have access to all the ground pool areas.

Our customer service experience with the sales and marketing department was great. There was absolutely no pressure to upgrade or pay more. We love Vidanta and would upgrade but our current financial situation is not conducive to upgrading.

SCAM ALERT: Do Not Attend a Vidanta Timeshare Presentation — Here's What They Really Do. If you’re traveling to Mexico (especially Puerto Vallarta), beware of Vidanta. What they’re running isn’t a sales pitch — it’s a well-rehearsed scam built on lies, pressure, and financial manipulation. Here’s what really happens:

My family and I attended a sales presentation and the sales rep and the process was very professional. The breakfast was incredible and definitely worth the time. The overall experience was great. Better than some other presentations we have been on.

I agreed to attend a 60 minute sales presentation and receive a tour of the resort and enjoy a breakfast buffet. The buffet was not the one enjoyed by the members and the tour was not available except within the sales building. My Vidanta sales pitch was Friday, June 28, 2024. We were provided all types of promises. Most turned out to be lies. When we repeatedly refused to purchase, we were reassigned to other staff, one office lied claiming to be an independent research group evaluating Vidanta's sales presentation. The only question asked was why didn't you purchase a unit and then the salespeople were on us again. I finally relented and agreed to purchase after 6 hours of grueling torture. My travelling companion begged me not to as she saw through the lies. We were then told that our purchase must be videotaped.

They will lie, and tell and try to sell you a timeshare, and 3/4 of the stuff they promise, you actually are not true. We upgraded our timeshare, and just to learn we only qualify for the same room we already have. Try to call and complain, and always get sorry nothing I can do. I'm going to eat this upgrade, and never go back. Save your money and NEVER do a timeshare presentation.

My wife and I were given a vacation from my mother to the Mayan Palace 20 years ago. It was fine until they kidnapped us for 2 days and gave us the hard sell to purchase a timeshare. They wouldn't let us leave and kept hounding us. It was relentless and exhausting. We finally gave in when they said we could sell our timeshare at any time. So, we signed just so they would leave us alone. We have spent over $18,000 on a timeshare we never used, and they are still hounding us to pay more. We tried selling for years but gave up when we realized it was a total scam which I heard is run by a drug cartel as a way to launder their ill-gotten gains. Do not fall for this scam!

Vidanta Riviera Maya is my family’s favorite vacation spot. We’ve traveled here since I was a child. The amenities, accommodations, entertainment and restaurants are unmatched. The staff are professional and friendly. Every trip is memorable and unforgettable. This is not an all inclusive resort. Vidanta is something much better. We’ve stayed at Grand Mayan, Grand Luxxe and Mayan Palace over the years. My recommendation is not to travel here on a budget and to be ready to make unforgettable memories with your family.

We had an elegant, magical, perfect and a beautiful wedding at this resort for our daughter. We’ve been vacationing at Vidanta Riviera Maya for at least 20 years. The resort has beautiful landscapes, professional and wonderful staffs, delicious food and drink, amazing entertainment with Cirque du Soleil, Salum (beachfront eateries bars restaurants), and Havana Moon (beachfront with live entertainment nightly) and several other wonderful restaurants for dinner. Our favorite is breakfast/brunch buffet at Quinto and Del Lago for $25 per person will keep you full until dinner. We love the pools and the beach, and of course miles of the boardwalk throughout the resorts with iguanas and local wildlife and beautiful jungle.