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I went to the Vidanta sales presentation same as the others on this site. I knew it would be a pleasant breakfast and then about 3 hours of likely misleading sales tactics. I also figured there was about a 5% chance I would buy, but the price ended up being too high and there were too many misrepresentations so I did not buy. So I took the $500 in total discounts off my stay there which they were offering, and felt it was a fair trade off for my time.
Have been a member at Vidanta for 10 years and have always enjoyed the experience. This past winter, I decided to extend my stay after some knee surgery so that I could rehab in the warmth instead of the snow. Nothing would have prepared me for the kindness of the staff, the ease with which I could get around...and on the days it was harder, there were shuttles and carts that brought me to my destinations...often without even having to ask. The staff saw me with canes and anticipated my requirements, which left me with my independence, and pride. The best experience I could have had.
Is it expensive? Well, it’s not cheap...but I have never felt that I did not get my money’s worth. The meals are on the higher side, but the quality and presentation and service are wonderful. We have gone off the resort for meals and I must say that it is nice to see the feel of the community...but in every case, the meals on the resort were better. I would tell people to decide on their priorities and if there is a match...this might be their paradise.
I felt compelled to leave a review after reading so many others that were similar, yet very different from ours... We visited Puerto Vallarta this November, and were "detained" at the airport by someone trying to entice us to attend a "Vidanta" presentation -- though they assured us that it was not a "timeshare." They offered us discount tickets for excursions that we were already planning to attend, so we were willing to at least listen. We missed our transfer to our resort, because we were told that it wasn't there yet (which turned out not to be true) however, they did, then, arrange for us to have alternate transportation free of charge... since we had agreed to attend (I'm assuming).
We were told that we would be picked up, the next day, by the gentleman who spoke with us at the airport. What he MEANT by that, however, is that he would meet us at our resort and arrange for a taxi to take us to the presentation. He said that the company didn't want to take away business from the local drivers, which I could appreciate, and that he would follow us there. I believe that he did, though I stopped looking after a while. We were told that the resort was five minutes away... What he MEANT by that, however, was about THIRTY-FIVE minutes away. Still trying to have a positive attitude about the experience, we just enjoyed the ride and looked forward to having a great breakfast.
When we got to the resort, we had a great time! Our "presenter," John, was amazing. He wasn't pushy, at all. He was personable and "hands off." He let us know, early on that we could say "no" -- and reiterated that we had a choice throughout our entire experience. It was like hanging out with a good friend... who was sharing with us a place that he loved. John is an owner of the "Non-Time-Share" Timeshare and between interacting with John and the resort itself... we were sold on something that we weren't supposed to be buying. Whoops!
Everything changed, however, once other people (sales, finance, contract) got involved. It lost the warm/friendly feeling and soaked up hours of our day and all of our energy. We left, initially feeling like we had just completed a triathlon... and were too tired to do much else, but return to our resort and try to salvage was the left of the day, poolside. We took no time to process our decision, or review documents or even online reviews... which we would ordinarily have done WELL BEFORE COMMITTING TO BUY ANYTHING!
A few days later, we arrived home, and had the time to do what we should have done before we signed anything, and immediately regretted our decision... for many, many reasons! It didn't make sense for our family; the reviews were horrendous; parts of the process didn't sit well with us (in hindsight) and seemed to be magnified/confirmed by what we read. I began to panic, a bit... but in doing research, I realized that I had options to undo what we had done (through Mexican law)... if the company were a reputable one... and even if it wasn't. Although there were no "cancellation options" outlined in the contract that we signed.
I immediately contacted customer service, via e-mail, and within 12 hours, the process for a refund/cancellation had been initiated, an agent had been assigned to our case, and we were contacted by phone in order to complete the process (and, of course, to consider alternatives to cancellation). Everything happened as promised, and we received assurances orally, and in writing throughout the process. Within 1 week from the time that we contacted customer service via e-mail, we had a full refund.
I can only speak for my experience with John and other representatives at Vidanta Nuevo Vallarta (and the reps at the airport in Puerto Vallarta) but I would absolutely give them another chance. I plan to return to Puerto Vallarta and to stay at their resort (which I DID NOT do on this trip) and to make other judgments for myself. In my experience, however, the only person that misled me was the rep at the airport... slightly... but enough that it had me questioning everything else, until the process had concluded.
My biggest takeaway for anyone reading... if you've made a mistake (and we all do, at some point, if we're human) you have remedies to get out of one like this. Know your rights. Mexican law protects you from being "taken." You have five business days to research, review and reach out to the company in order to undo a signed contract. Period. Send your request in writing. Contact PROFECO if you need assistance.
We are members of Vidanta Vacation Club. We have found it is everything presented to us during “sales pitch”. We have no problem getting the weeks we wish. We are Luxx Loft members. Right now there are only two Luxx Loft locations available. The next one will be down/up the beach from Grand Mayan, Los Cabos, and scheduled to open 2019/2020. This will be for Luxx Loft members only. Yes the food is expensive. Since it's only my wife and myself the cost is tolerable for excellent food. With children it would amount to a hefty food bill for a week's stay.
We have nothing but high praise for the staff taking care of you to include the housekeeping ladies, waiters, bartenders, etc. I totally agree the sales staff can be overbearing. If you do not want a sales presentation then say no at check-in AND MEAN IT no matter what you are offered to attend. If you do attend then when enough is enough excuse yourself and do not look back. Go enjoy your vacation. Do not allow yourself to be persuaded by anything. You are after all an adult. We have found you do get what you pay for on whatever level you have purchased.
Trying to be honest I will tell you that you cannot use the beach at the Los Cabos location due to the immediate drop off and the rip tide. Next do not stop at go exiting the airport. No matter how they hound you. Push right through them and contact a transportation attendant outside the doors. The people inside do not work for anyone but themselves. Disregard whatever they try and tell you. Again JUST SAY NO and keep walking. Good luck and do not let the one star reviews deter you from Vidanta. JUST SAY NO and do not fold.
When we arrived at the resort my wife and I were immediately impressed with the landscaping, the entry hall, and the general quality of the property. The tour was equally impressive. The showrooms were first rate. Little did we know that the deal that was to be offered was terribly inconsistent with the pitch the initial sale staff described.
Be sure to read all of the reviews before you decide to buy into this resort! Be sure to read and understand all of the fine print in the contract! We thought we understood the contract based on verbal assertions, but they never told us we had five days to cancel, even though we told them several times we wanted our attorney and accountant to receive all of the paperwork. You'll be promised free airline tickets (but they aren't free, they come with hundreds fo dollars of fees). You may be shown a unit with a kitchen, but many units don't even have refrigerators, which means you'll be spending a lot of time in the resort's restaurants and what good is the on-site grocery store if you cannot cook?
We tried to cancel after five days, and ended up losing a deposit of several thousand dollars. We tried to negotiate some kind of compromise, but to no avail. My best advice to anyone reading this review - don't sign anything the day of the presentation. If you like the resort, have your attorney review the contract. Make up a list of questions that must be answered before you sign. Make they explain how the (very limited) Vida dollars can be used. But my best advice is: look elsewhere. You want to deal with a company that is honest, trustworthy, and transparent. In our opinion, we would not do business with this company.
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VIDANTA OR VIDA VACATIONS is a TIMESHARE SCAM!!! I bought a timeshare. When it was time to sell the company would not help me find buy, although they sell properties all day, every day. They can take the money I have already put into their property AND the property & not give me a penny of the sales money! So all they do is take my money & that is it. I am screwed!
Good morning, I just hung up with your customer service rep, Vanessa **. You have trained her well. She was surely able to quote the company line. Of course she was not willing actually help me with anything. I asked to be able to talk with my sales rep and she said, "I don't know if he still works here and I don't have any way to find out." I then asked to talk with the VP of sales as I did during the sales pitch and she again says, "I don't have any numbers for sales." I work for a very large auto company and I can guarantee I can find a number or someone that can help with this. I asked to speak to her boss and she flat said NO. So sick of your sales staff promising one thing to make the sale and then not delivering.
Your VP acknowledged that his team was less than ethical the first time we bought but he assured me that it had all changed and that the agents had all been retrained. You even had another gentleman sitting with us from your company that could vouch for what I am saying but she wouldn't even listen to that... Her only line was, "You signed the contract and that is that." Once again I am so disappointed in your attitude and your knowing what is going on with your sales staff that the only line you have is that "you sat through the verification and signed the contract". Why do you need to verify if this was a one time event... Sounds like it is going on all the time and I intend to let everyone I can know how you operate.
I want everyone to know that this place is a scam. It’s not truly a Timeshare package you are buying into as you never truly own anything but yet a Vacationer Club. They start off at ridiculously high prices and they ask questions in order to profile you out... They are Good! I’d admit I was curious and drag the presentation on just to see their tactics. Once you say no, they “Check” you out as an Exit strategy. Then they take you to the downstairs area where it’s the “Foreclosure” department and no longer the “sales team”. They’ll come down drastically from upstairs... Usually get you to 8,000-4,000. I stayed on them to just interest my curiosity. The final person downstairs (the manager) came over and basically stated that nothing is ownership... you may not even get the same room upon return.
You are receiving weeks and can ultimately trade on their Vida dollar site. I still said no, and ultimately walked away happy to let you all know that I got them to 1300. Don’t overpay, you can find others on AirBnB that will allow you to take their weeks if you pay their Usage Fee. The investment is ultimately whatever they can sell you on.
Vida Vacations (November 2019) kept us 11 hours in a high pressure sales pitch. They lied about their fees, that there was no annual fee (there was... for $1,000), about buying our timeshares, (they instead used a broker, billing us an additional $8000 in brokerage fees, which they stated if we didn't pay, we would lose all booking privileges and Vida dollars.) They have offered a lesser purchase for lesser money, but we are very unhappy with their dishonesty and prefer not to purchase. We want out of our agreement and at least some of our $6,000 investment. We have filed complaints with PROFECO and our State's Attorney General's office for high pressure, senior scamming, and fraud.
I bought a membership the other day and now want to cancel. I know I have 5 days to rescind and so do they. No one will return my calls or emails. I imagine it is to allow the 5 days to run out. I had to contact a lawyer to make sure this is dealt with in time. It is going to cost 1800 USD. The sales tactics are extremely pushy and filled with lies. They won't let you leave without getting your money.
Arrived at Vidanta resort 1/21 at 11am for presentation with incentive of maintenance fee reimbursement, worth $541. Upon arrival, we ate breakfast and took a golf cart to the "main" bldg to view resort from 9th floor. Very beautiful property, but my hubby and I were already convinced it was too huge to enjoy and take advantage of all amenities. Can't simply walk out your room to the beach or awaiting taxi to drive into heart of Puerto Vallarta. Fast forward two hours, presentation was just starting, with Karla (**). After 60 mins, we respectfully declined their offer. Then comes Jeff, very pleasant guy, declined a second time. Then we walk out to the patio area, here comes another guy, we decline. Then Karla stated she was walking us down to pick up our "gifts".
Took a cart, walked downstairs and here comes Daniella, no nonsense serious looking Chicago. Even showed us picture of her bulldog! She claim she worked for the developer unlike Karla who work for commission. She made us a deal to sell our timeshare and enter contract for no money down and $94/month. We considered the deal as we were trying to rid ourselves of a timeshare. Daniella was nice but very confident in thinking she had us for a done deal... NOT! When it came time to sign contracts, she walked away. Another lady sat in to "witness" what the signing. We had a few questions to which she couldn't answer and had to constantly summons Daniella back to our area. After the 4th question and waiting for Daniella's return, we decided this resort was not for us. We did NOT sign any contracts, but our info was printed.
I then wrote NULL & VOID on one contract, the lady then tried to quickly retrieve the other contract before I could do the same. It was a tug of war for a second or two, but I retrieved the second document and wrote the same. She then warned me that we were on camera. We were then finally escorted to the check out guy who gave us everything as promised (1000 pesos, taxi fare, bottle of tequila blanket, bag and 541 in Vida dollars).
On the way to the desk, the lady rudely thanked me if she loses her job tomorrow. We were then told to walk down a long walkway, and make a couple of turns to get to taxi stand. I found it odd that the area was completely empty, as if this was a walk of shame! We waited several minutes for a golf cart to pull up. This guy was the most pleasant person we encountered and had no idea what we'd been through over the past SEVEN HOURS!!! We were relieved to get off that compound! Sort of reminded me of the movie that starred Matt Damon, I think it's called "Downsize". My advice, enter at own risk and keep track of time!!
Attended the presentation at Vidanta Nuevo Vallarta and it was the most high pressure, maximum stress session ever. We were there for 5 hours even though at the 3 hour point we had told them we weren't interested in buying. The sales rep ignored us and continued her harangue until the point she realized we were serious and then she became antagonistic and insulting. Her boss intervened and then spent another 30 minutes questioning our decision. He was followed by the marketing manager asking the same questions and explaining that the sales reps are contracted to Vidanta and can become desperate to make a commission. He passed us off to a Vidanta employee that offered a better deal than the Vida Vacations rep.
We declined and then spent another hour going over options with him, which we politely declined. He continued to lower the price through special deals, which we also declined. Then another sales rep came in to question our reasons for dealing their offers. All this was done amidst continuous promises that our $40 deposit would soon be refunded and we could leave. We were followed down the hall to the exit under the guise of a survey but it was still more questions about our decision not to purchase. At that point we received our deposit and were abandoned to find our way out. We half expected the taxi driver to continue the sales pitch but were happily surprised when he didn't.
We were looking for activities for my kids to do and planning our days in Puerto Vallarta. And on 1/2/19 one of Vidanta sales rep at the Malecon told me that if I went to a presentation my kids would be able to go swimming with dolphins (BIG lie). He said that it would only take 90 minutes, no more than that (another big lie). If we went to a presentation he was going to get paid and to help him get paid and us the chance for our kids to swim with dolphins we agree to go. We got to the “so call presentation” and everything went well until we said, "No, thank you." Then the first rep left and another one came.
Brenda, she was so rude I have no good words to describe her so I am not even going to try. Please beware when you go to these places. This “lady” insulted my husband and I told her that we were done, but she just kept talking. The only reason we stayed was because I had already paid the first rep (because it was not free, I was just trying to help the first sales rep, big mistake). I was told by the first rep his name was Miguel that the taxi to go to the aquarium was paid and it was not true. I ended up paying that too. By the time we finally go to the aquarium my kids only got in the water and were not allowed to touch or swim with dolphins. That was reserved for VIP. Never again!!!
Avoid Vidanta Puerto Vallarta sale presentations - My husband and I were pulled in at the PV airport by an outgoing woman who talked to us about what we wanted to do while in PV. We said we wanted to find a hotel that would allow us to pay a $20 day fee to use their services. She sent us to Vidanta Hotel and told us it was NOT a timeshare. We thought we were going to discover a hotel in the Hotel Zone that would allow day passes. That was WRONG! It was a half-day hard-sell timeshare at a Vidanta resort with numerous unfinished concrete buildings that could house 10,000 people.
The lure of "brunch" meant sitting uncomfortably with a sales rep. Though the food was sumptuous, it felt like a set up. Our sales rep could not have been more friendly and honest, but when we said "no", two senior sales reps appeared. They were both rude and one was downright hostile. This place felt like more of a prison than a resort and the presentation it wasn't worth the $200 of money you got back for attending it. I couldn't wait to get out of there.
I had the same experience as others have related on this site. The high pressure, falsehoods told to get us to the sales meeting, the breakfast where we're held "captive" by the sales agent and then the high pressured "one-hour" sales talk that turned into 1/2 a day of vacation wasted. Some of the pitch was provided on a screen with information from a laptop. The information was from Wikipedia! Not very professional. It was a waste of 1/2 a day and I don't want anything to do with Vidanta.
I am an owner of a Gran Luxxe Loft. The grounds and staff are exceptional. The one big and I mean big issue is with the sales staff who have mastered the art of lying, equivocating. Upon arrival, you are incessantly hounded to attend an owner's update that will last no longer than 90 minutes. Big Fat lie! Do not go to it. When I was there this past October, I was relentlessly pursued to attend this so-called presentation. Even a "manager" form the sales office called and assured me this was not a sales presentation, etc. I explicitly told her I did not want nor need a free breakfast if I agreed to go. She assured to me she was writing all this information down in my portfolio. That was an utter lie.
On the day of my update, I was picked up in one of their golf carts and was taken to the buffet breakfast. The set up was the same as before when they make you (you are literally held captive) waste a whole day of vacation listening to their overbearing sales presentation. When I saw this, I told the lady there I had been deceived and just left. She tried to call someone else and came running after me. I just stood my ground and left and walked back to my tower.
A word to the wise: Do not, under any circumstances, unless you want to waste an entire day of your vacation be sucked into the sales staff antics, go to a sales presentation or an owner's update. It is a ruse. These people have no morals, ethics, or scruples. In the United States, such overbearing tactics would not be tolerated but they are in the US. They are like sharks and piranhas. These people should be ashamed of themselves.
There is a better way to make a living. Be honest, forthright and succinct when making a sales pitch. It goes a long way to building confidence and believing in your product. Their method needs to be reevaluated and analyzed as it is deceptive and misleading. The hotel and grounds are luxurious, if you are in the Gran Luxxe. I told the sales representatives that the place itself is a selling point and they do not have to resort to their questionable tactics but to no avail. As I read the many reviews on this site, they all resonate with me. To all of you who may be thinking about going to a presentation, just say No and continue to say No.
I will give them 1 star just because their cleaning staff and drivers are awesome, the hotel and facility are beautiful and super clean. On the other hand the first morning in the hotel some lady woke us up telling if we wanted a tour of the resort that included a free breakfast. We saw her that day to set up for the second morning we were there and I asked her if it was related at all to a timeshare presentation and she said absolutely not, it is just a tour of the resort and a free breakfast buffet. After the breakfast we spent about 1 hour walking around the resort.
When we were suppose to leave the SALESPERSON giving us the tour took us into a room that looked exactly like a timeshare sales floor. And every time we asked to leave they told us to wait for somebody else that would give us our sign out sheet. Once we hit noon AND LOST 1/2 A DAY I started to get upset and aggravated and they started to get rude and aggressive, the sales pitch that these people use need to be against the law. I came for a vacation to relax and not have to deal with these kind of people.
Just before they finally showed us the way out, BECAUSE WE DIDN'T KNOW THE WAY OUT, WE KEPT ASKING WHERE THE WAY OUT WAS WITH NO ANSWER, I FELT TAKEN. The people that showed us the way out asked us about our experience and when we told them how they brought us here with lies they laughed and tolds us how bad of a time we had, "You guys went through all of that for nothing, we usually give you a tour of ruins or passes to a park, but you are getting only 50% back on your resort fee".
It's been 2 weeks since we came back from the vacation and still no deposit back $300.00 and nothing on the resort fee $ 75.00. I called and only got transferred from person to person with nobody having answers for anything. I will go back to Cancun but definitely will stay away and everybody should STAY AWAY FROM VIDANTA RESORTS, they will lie to you any way they can to get a sale. They don't care for their customer at all, all they care is about making money. If you decide to go and they offer you anything make sure you get it in writing.
10/17/18. We are members of Grand Mayan. We wanted to upgrade our membership. Went to meeting, negotiations took place. Salesperson told me to put my offer in writing. I did. Salesman assisted with making sure I had everything discussed. After a short time salesman came back and said, "Congratulations, they accepted your offer." My written offer was stamped approved and initialed. He came back with documents to sign and was not as was approved. 1 bedroom instead of 2 bedroom deluxe at Celebrate Club. All addendums as previous contract. 7 weeks- 2 red, 2 holiday. 4 international weeks.
When I questioned this I was told I was wrong. Then I presented a copy of my offer stamped approved. Then they started making ridiculous offers. I said I want what they approved. They said no, they could not do that. I asked for my credit card and ID back. Took over an hour to get my ID and credit card. Kept sending us to different places, finally I said, "If I do not get my credit card and ID back Now I am calling the police." It was finally returned. What can be done? It is the principle now. I want what was approved. I lost a whole day of vacation and got the runaround at the resort when I asked for the person in charge of sales. Never being given a name. Went to member services, Alex, and he handed us a form to fill out. Offered exact same deal as sales force. Also he already knew we were coming. Never acknowledging that we have an approved offer, saying that it would not be honored.
I have been a member since 2008 and bought into The Lux before it was even built with promises of an ocean view each time and convenient booking. The last 3 years the company has deteriorated to where I am ready to dump my membership. This last check in at The Lux - Oct 2018 was a nightmare. First they assigned building 4 - Level 1 golf sign. Well the view is nothing but overgrown trees. Prior to check you are referred you to hostess asking if you want to go to the presentation. But I decided NO. That is when it went downhill from there. They did not accept No-thank you - and the nos became repetitive to where after 45 minutes it replayed my check in. Then to add insult to injury they promised a room upgrade if I promised to go again to the presentation.
I responded, "What part of No do you not understand?" They are pushy - becoming rude when they do not get their own way. I am done, The last one in San Jose Cobo - at the end with the big hit guy came in - he called you stupid if you do not get this deal and your chances getting a reservation in the future will be slim. Will look for a way out to dump this timeshare. The person in the Nuovo-Lux that where just irritating was MIMI ** - Captain Lux team - along with her sidekick Bernardo. She just did not understand no-thank you. I spend my money and that is all I am interested in - period. They are not the only show in town for a week in Mexico. Many good deals on Travelocity.
Have had my Grand Mayan membership with ownership of 2-bedroom/2-bath units each bedroom with a KING SIZE BED. Bought Grand Mayan because we travel with couples, not children and did not like setup at Mayan Palace of king bed in one bedroom and 2 full size beds in other bedroom. Grand Mayan website advertises (and always has advertised) KING SIZE BED in each of the rooms in the 2-bedroom/2-bath units. Booked both of my 2-bedrooms units as owner 6 months before we were going (1st day and 1st hour that the dates were opened up.) Arrived in Puerto Vallarta expecting both of the units to be either next to each other or across the hall from each other. Instead they were in entirely different wings. Found each room only had 1-king size bed and 2-fulls instead of ALL KINGS.
Complained to concierge and manager and no one did anything. I had to refund $350/week for each of the couples traveling with us who expected a KING size bed for a total loss to me of $700. Then I get home and have a bill waiting for $1137 renovation fee. I have contacted Vidanta who says they want to show excellence in service and make owners happy, but after that no apology or offering to reduce the renovation fee for the bait and switch room I was given. Then to top it all off they put me in the building with construction. Owners who book 6 months in advance should be given the best rooms not the worst.
Got conned into the "owner update" which was to be a short presentation on the new "Park" and held hostage for 5 hours and told we would not be able to get the units we were used to in the future at the Grand Mayan unless we upgraded to a new more expensive contract and wanted to change us to a 1 bedroom Grande Luxxe instead of our 2-bedroom Grand Mayan for an additional $20K in taxes. Why the heck would I want to do that. Never had such a horrible experience at Vidanta in the past and now wondering how far downhill they are going and how badly we will be treated next vacation.
They are absolute masters at what they do. We lost 1 WHOLE day (8 hours) to this process, bought then we decided it wasn't for us. BTW they gave us drinks after we agreed to the process and THEN they brought out the complicated paperwork. Let's be real, I have a doctorate and this paperwork was dizzying. The process to get out of the contract also took 3.5 hours. We wanted out, the process took 4 people, and when push came to shove they now only wanted 8K for the best of the best Grand Luxxe. I WILL NEVER, EVER attend a sales presentation EVER again. This was absolutely AWFUL. I may never come here again.
Let's start by saying that The Grand Maya is breathtaking. Architecturally beautiful with fabulous pools. Most of the staff were very friendly and greeted you with their hand on their heart. When we arrived on the shuttle to the resort, we were a bit taken back when they take your luggage and place it in a cart with zip ties and locks. Groceries placed in plastic bins and also sealed and locked. We have traveled a lot and have never seen this. Unfortunately we experienced first hand the reason why.
We were escorted to our room by the bellboy who showed us around the unit and also showed us where the safe was. We did not realize that the safe in the room was not working and we failed to report it. On the fourth day of our stay, the CLEANING staff entered our room while we were out and they went into the drawers where we had placed not only our clothes but hidden our valuables (cash and passports). We left the room at 1 pm to go meet up with the rest of the family… we had lunch, and all returned at 4 pm. We noticed that during that 3-hour window the room had been cleaned (Confirmed by the concierge). We all showered and when we went to get dressed to go out for the evening, we noticed our clothes drawer had been disturbed. We immediately went to our passport folder to find that we had been robbed of $1750 cash!
We called the front desk, and they directed us to the concierge. The concierge for our building came to our room with the security staff member. They took pictures, searched our room and belongings (even under the bed) like if we were criminals or weren't sure where we had left our valuables. They confirmed that the safe was inoperable and told us they would send someone to repair it. They also told us that they would send someone to check the door lock reader (keyless entry) to see who had been in the room and they would get back to us. This is at approximately 6 pm.
You would think that at the first opportunity someone from management would contact us. NOPE, we had to go to the concierge again (the next morning) because that is where you are directed. You can’t directly talk to anyone in management, and NO ONE comes to you! Finally, the concierge supervisor came to tell us that one of their employees did enter our room in the time we were out of the room but are still conducting an investigation, and they would get back to us. They moved the current cleaning staff to another area in the hotel for precaution. Here we were two days later and because WE are the ones on top of concierge and calling the security supervisor and all they had to say to us is that they are investigating.
We feel that the SAFE was tampered with by the cleaning staff to gain access to our room and any valuables left behind. Please keep in mind that the hotel stresses that it is a CASHLESS resort. No need to travel with your wallet or money. (They do not accept cash.) We checked out of the resort as if nothing happened. No contact from anyone as we were promised. Three weeks later, we have yet to hear from anyone. We are not expecting the company to refund us the money but at least take some responsibility as well as be more compassionate and sympathetic over the problem. A heartfelt apology would have been enough!
We’ve reached out to them again when we returned home to find about the “investigation,” but no one has any answers or even acknowledge that this happened at their resort. We pray that the money that was stolen will be used to buy medicine for a sick child or elderly person or to put food on someone's table who needs it. If you are planning on staying at the Vidanta Grand Mayan Riviera, know that they have a security problem (which they do not acknowledge). Make sure your safe and door locks are working and make sure you secure all of your valuables. We’ve traveled all over the world and have never had anything like this happen to us.
Their website states “At Vidanta, we are about creating happiness. Over the last 40 plus years, we’ve carefully cultivated a collection of resorts where families from all over the world can come to spend time exploring, relaxing, and making memories together”. Unfortunately, we are not happy about the way the problem was handled, and we did not take away good memories.
I own two weeks at the Grand Mayan. When you buy at any of the Vidanta properties you can stay at any of their resorts. I believe each of the resorts offer 4-5 star quality and I have been to all of them. My most recent visit was to Nuevo Vallarta in 2018 and to Cabo San Jose in 2016 and before that Riviera Maya many times and Acapulco once. All of the resorts are gorgeous and offer all the amenities you could want in a resort, including pools, spas, golf course, shops, a variety of restaurants, helpful pleasant staff and more. So, what is the problem? It is their sales department. They are so pushy, rude, obnoxious and overbearing. They almost ruin the vacation.
I think the resort sells itself, but with their lying and cheating ways you get turned off and end up running away. I know the sales people are on commission and perhaps if they don’t make a sale they do not eat that night but the reality is they push more away than they sell to. Final analysis, just say no. Say it over and over again and forget owners' update which is another sales presentation wasting hours for 10% off and a free breakfast. It cannot possibly replace a day of vacation. Just say no.
We arrived to Cabo San Lucas airport and rented a car. At the car rental they lured us in with getting back $350 dollars back from car rental and dolphin swim voucher free and free breakfast if we attended Vidanta Resort 90 min presentation. We had to give $100.00 deposit. Upon arrival they again said it was a commitment to attend 90 mins and we would get gifts they were offered.
We had breakfast and once we started presentation they wanted to run the equity on our timeshares and we refused them running our information and they denied our gifts. They did false advertising and lied. The agreement was for us to attend the presentation and we would get our gifts and they denied based on them not able to run our information. After we refused to signed anything else they were rude and basically walked us out to outside so other people would not hear us complain. Do not ever attend their sales presentation or anything they offer, it is all a scam!!!
While vacationing in Cabo, I attended a Vida at the Mayan resort presentation. I was genuinely interested in obtaining information about their timeshares. My 1st warning sign was when I waited two hours for someone by the name of "Sandy" to transport me to a second location. I became concerned for my safety as Sandy and another male salesperson drove me over 20 miles away to a remote area with nothing but a temporary building on a cliff that overlooked the ocean. When I arrived, I decided that the drive in and of itself made the resort too far away from civilization and the Cabo experience, and therefore would not purchase. As I walked into the building, I realized that I was the only person besides the four sale reps. Again, I feared for my safety as I could not leave since the transportation van left. I continued to say "no thank you" for six grueling hours of being disrespected, being called a liar and being held against my will (again no van).
The final straw was when they inquired about my marital status and I refused to answer as it had no relevance to the situation. The main female, whose name I don't recall, stood up suddenly, walked away and came back moments later with my Facebook page displayed on her phone. I was so angry at that point that I demanded a return ride back to the original starting point. Back at the resort, I was abandoned with a dying cell phone, no taxi voucher and no money/gifts as promised. I ended up paying $40.00 for a taxi to be reunited with my family. This was one of the worst experiences of my life and should be illegal.
It's basically a new form of timeshare. They grab you at the Cancun Airport and promise you your deposit back, a bottle of tequila, a bag and $500 shopping card. I'm pretty strong with salespeople and I left not purchasing one thing. However, as I suspected, the $500 shopping card is a scam. I called as instructed and "Hank" said they have to put you in the system but it takes 30 to 45 days. Yeah, right. It's going in the trash. I did receive everything else after a lot of BS, so really I am only out of my time. Don't fall for it, unless you really want to spend $8000, and then when I was adamant, it when down to $4900. No thanks!
The salespeople at this resort company have a master’s degree in lying and will stop at nothing to get your money. The first time we visited their resort in Cabo in October of 2017, they kept us for hours with their hard sell tactics... we ended up buying an ownership just so we could get back to our children. The next trip we took was in March of 2018. We went to what we thought we purchased at their resort in Mexico's Riviera Maya. When we arrived, we were put in a building far away from the main building. We were told we didn't own the right membership to be in the closer buildings. We were approached by their salespeople at check-in and were signed up for a "tour" of the property. Well this was no tour - it was more hours and hours of up-sell.
About 6 hours later, we were badgered into paying more for what we were told we purchased the first time. After talking to many people, we found out that it is their sales tactics to keep up-selling every time you visit. When we returned home in March, I sent a letter (within the 5 days) to cancel our contract. They said they would let us out of the 2nd contract, but we're going to reinstate the original contract. I have told them several times that the original contract was cancelled when we signed the 2nd contract. I want out of all contracts and will not stop until I am released of everything.
After having a timeshare for a couple years with Vidanta group, my husband and I realized that it was a financial burden. The maintenance fees continue rising and each time it was a heavier financial burden. We had no complaint about the facilities because since we vacationed there without having a timeshare we liked them, but the fees kept going up and it was getting harder and harder to be able to book at the resort. It seems that once you become a member you cannot go on vacation anymore.
So, we look for the cancellation of the contract, it was difficult through the resort but on the internet, we found Mexican Timeshare Solutions through Facebook and we were calm when they told us that the consultation was free and nothing was pay in advance. Throughout the process the contact we had with them was very professional and empathetic. We were always kept informed and the best is that the problem ended favorably for us, the contract with Vidanta group was canceled as it was promised. We are grateful to had put our case in the hands of this company, so we do not hesitate to recommend them.
We are a married couple that vacations alone. We like Mexico and Cabo. We bought a timeshare from Vidanta and it's a bi-annual contract. So we get 2 weeks every other year. We can use both or we can use one, and roll the other one into the next year. Dues are paid only if we use it - EXCEPT every 5 years you pay double dues for improvements, blah, blah, blah. The tactics at the airport should be illegal. And the strong arm sales pitch they still use is outrageous, you have to act like an ** and get up and leave or they belittle and berate you for not purchasing more. And they say you "have" to attend an owners' orientation to hear about all their new stuff every stay - and afterwards.
We have a 25-per year contract, and it ends in 2031, we have used it about 4 times total. The resort is not convenient to get around in, way too many kids, and the food isn't great and is very pricey. If you are looking for a quiet place to relax, this is not it. But if you are going just for the sun, pool, beach, etc., - then it may be for you.
Arrived at the airport in Cancun for vacation at a resort of our choosing, we had pre-planned and pre-arranged our transportation. Several individuals who were dressed in manner appearing to be authorities, explained they were there to help direct us to our pre-planned transformation to our resort. We were introduce to another “official” who asked us about transportation. The individual asked us who was our transportation, we told who it was, he said we were at the right place. He then asked us where we were staying, Riu Palace Peninsula, he reacted negatively telling us the owners are from Spain and none of their money stays in Mexico.
He then informed us of a new place as 100% Mexican owned and in order to help his country in the future he has some special offers for us if we would agree to visit, Vidanta Rivera Maya, I specifically asked if this was a time share type of promotion. The official stated this was not a time share type of offer, that if we would visit the property, consider staying there in the future, take some pictures, then we would get discount of some of the tours we were interested. We agreed to the visit based upon the repeated assurances and promises by Jose **, that he would personally take us to the property. He offered us discount, 1/2 off two attractions, a bottle of tequila and a $500 gift card to Vacation Privileges. We were told, promises by Jose the visit would only take 45 minutes. We agreed to pay Jose the $100, our half of our selected tours, the transportation to and from the property was to be paid by the property.
By this time we missed our transportation and had to wait for the next shuttle. First thing the following morning we received a call from Jose apologizing that he was not going to be able to pick us us but he had arranged for someone else to take us. We take the approx one hour drive accoss town to the very nice, exclusive property. We were taken by multiple seat golf cart to the sign in area, we were then introduced and guided to the breakfast area by the first non time share representative, Yamin, she had breakfast with us, toured the property with us and then briefly explained this was not a time share but an opportunity, she made a presentation explaining if we paid $64,800 with $12,000 down payment we could become members.
When this was immediately rejected we were introduced, to her supervisor, he asked how everyone has treated us so far and was there anything he could do to change our minds, we said no but he proceeded to lower and reduced the price of the exact same package to $42,800. We again said no, we were then introduced to another person described as his boss. He reduced the price down to $15,000 and added some golf privileges. We again said no so we were thinking they had got the message no means no.
By this time we had invested 3-4 hours. We thought we were being taken to the transportation back to our resort but instead we were introduced to a lady who professed she worked for the “company”, the actual owners, and everyone else we had talked to prior worked for a marketing company. Since she worked directly for the owner she could make deals they were not able to do. She reduced the exact same deal from $15k to $9,000. We said no and we want to leave, she said okay and we were yet introduced to another person she described as her supervisor. He took a look at the deal and sweetened the deal to the same package now for $5,900 then $5,600 and then offered to increase the tier level for “free” and included two discounted cruises, he would pay for one, increased the number of weeks we would be involved by adding weeks up to 200.
With our daughter wanting to go on a cruise in a couple of months we gave the offer some consideration which lead the now company owner representatives to have us complete a credit app to see if we would qualify, they wanted us to complete two and submit both. We said only one. When they submitted it the information came back marked pending with a number to call for providing additional information. We were told it was a rejection and needed to submit to another one of their accredited lenders. Since this lender would charge interest they agreed to lower the purchase price to cover the interest. Come to find out we only needed $5,400 but they submitted for much higher for $10,000 and the second for $8,000. It was approved but thank God, by this time we smelled a rat, the unscrupulous acts, deception became clear.
We cancelled any further discussions and demanded they take no action to take our money. We did not sign any contract. We received a copy of the credit app marked void, contacted the first lender advising them we were no longer interest. We contacted the second lender confirming no payments to be made. The fake friendship, the fake kindness, the out right lies, deceptive tactics of the individuals we encountered became obvious. There is no telling how many thousands if not millions of dollars are spent training individuals to turn people into willing victims. As in our case we were mislead, were lied to repeatedly, the greed demonstrated, the character of the persons who employ tactics against people is concerning at best.
The individuals we encountered loved us and were our best friends until you say NO! Then their true character comes out and the greasy slimy side of their intentions are exposed. Did they keep their end by paying for half of the two tours we selected, yes and no, there were hidden charges, the tequila, not expecting Jose Cuervo, was given, the $500 gift card in the name of Vacation Privleges appears to be where you have to buy something to receive any benefit.
Now, this experience was horrible, we lost a whole day of our vacation because a company chooses to use methods to separate people from their hard earned money by any means at their disposal. They may choose to use quotes such as buyer beware to justify their actions but to me when you have to mislead, misrepresent and out right lie in order to “successfully” take peoples money then you are not a credible company or a group of people I would ever choose or recommend to have any relationship with. In all we had interactions with a total of eight people representing this company, we can say with certainty seven were misleading and or out right lied to us and were our best friends with the intent to convince us to trust them and give them money, until we said no and then we were treated with disrespect.
Vida Vacations expert review by Lisa Ann Schreier
Vida Vacations is a timeshare company that was founded in Nuevo Vallarta, Mexico in 2010. The company offers real estate interests in 15 resorts in Mexico.
Luxury destinations: Vida Vacations offers customers timeshares at some of the most luxurious resort destinations in Mexico.
Great employee treatment: The company is known for treating its employees well, and it has been called one of the Top 20 "Great Places to Work in Mexico" by the Mayan Times.
Concierge service: Vida Vacations offers its customers a global concierge surface to help travelers plan their travels across the world.
Trading opportunities: Customers who purchase timeshares from Vida also have the opportunity to visit destinations that are part of other vacation clubs.
Vacation amenities: Travelers who choose Vida Vacations Resorts have access to a huge range of resort amenities when they travel, including restaurants, bars, activities, entertainment and more.
Best for: Large families, people who want a luxury vacation property and young professionals with disposable income.
Vida Vacations Company Information
- Company Name:
- Vida Vacations
- Year Founded:
- Formerly Named:
- Mayan Resorts
- (800) 292-9446