Vida Vacations Reviews

Let's just say, I lost a 5 hours of my vacation. I was told we would only have to be there a hour. When I told them I needed a day to think about it. They said no and they got rude. I said, "We're done, take us back to our resort." "This isn't a resort. You have to pay for everything. Plus you're not guaranteed the days you want." This was the biggest joke. Stay away from it. Btw, they offer you a free airfare. Hahaha also offer other things. Lol. Don't waist your time. Before going, read the reviews first.

THIS IS SCAM! DO NOT TRUST THEM! They charged me $90 US for a round trip from the Puerto Vallarta airport to my hotel (each trip was around $20 in Uber) and didn’t even show up for our trip back to the airport from the hotel and didn’t even bother themselves to respond my texts and calls. THIS IS FRAUD!

Stayed at The Grand Mayan for 4 nights. Paid the $150 resort fee at check-in. They did not mention the $150/night taxes until checkout. From my research, resort fees in this part of Mexico should be at most ~20%, and $150USD/night far, far exceeds that. This was incredibly disappointing after an already expensive and isolating experience - the food prices are insane and there’s no way to leave the resort conglomerate to go elsewhere.

Kara ** gave us a thorough review of our current contract. She encouraged us to contact her if we had further questions or concerns. We understand we upgraded to a Grand Luxxe 2bdr plus Villa. We are excited to see you next year!

We booked a vacation through Vida's Hawaiian Vacations as part of our offer at the time of joining. When we arrived at the Resort there was no reservation under our name. Although we had printed correspondence with the Resort's Name and the Front Desk Supervisor, a reservation with our name was nowhere to be found. Our booking was made in June of 2025. We searched all emails with correspondence from Vida and Hawaiian Vacations. The front desk manager of the resort tried every confirmation number on every email from Hawaiian Vacations.

Having never done this and being Naive, bought into their sales tactics. Lot of things promised verbally. When you read the contract received, none of it really makes any sense and it is not straightforward. Being a foreigner and not knowing the Mexico laws was never told verbally that I have only 5 days to reverse and cancel the deal. On calling them, they said I have gone past 5 days and that it is in the contract. Well, who has that time when they are pitching their fraud promises to read into fine lines. I have now gone to PROFECO for appeal. It is very taxing and anxiety ridden. Definitely not a good idea to join their membership.

STAY AWAY! THE COMPANY IS A TOTAL SCAM! THEY ARE FRAUDULENT LIARS! The firm sells memberships with Club Global that are supposed to include options to reserve studios and 1-bedroom condos for $199 per week. There is no such thing unless you book at the last minute. You cannot plan any vacations 6 months out. There is no inventory ANYWHERE. They promised free airfare with no blackout dates. There is no such thing.

Oscar ** was very knowledgeable and patient. He showed us the beautiful property and although we are not ready yet, if we come back, we will definitely look for Oscar. He also went above and beyond by talking about his family and recommended places for us since he grew up in the area.

We love what we have with Vidanta. Our person today was friendly and professional. Very easy to talk to and not pushy. He explained what we currently have with our contracts. We have never had any issues when booking our stays.

We always have a great experience in Vidanta, there isn’t a single person that doesn’t make you feel welcomed. Everyone is super attentive and friendly when it comes to helping you and make your stay the best experience possible.