Overall Satisfaction Rating
3.76/5
  • 5 stars
    14
  • 4 stars
    8
  • 3 stars
    2
  • 2 stars
    3
  • 1 star
    7
Based on 34 ratings submitted in the last year
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SellMyTimeshareNow

ConsumerAffairs Accredited Brand

SellMyTimeshareNow, LLC is the leading provider of timeshare resale and rental services in the vacation ownership industry. With over 5.8 million visits to its family of websites in 2016, SellMyTimeshareNow.com is the world’s most active online marketplace for the purchase and rental of timeshare interests. Let us help you sell your vacation ownership, purchase a timeshare, or book a rental for your next vacation!

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Last updated: Oct. 13, 2017

298 SellMyTimeshareNow Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 13, 2017

Do not use this company! I had them all over me with promises when thinking of signing up, but once my monies were paid the communication has stopped (no replies to emails or messages) and they have not delivered in any way.

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    Verified Reviewer
    Original review: Sept. 29, 2017

    Listed with SellMyTimeshareNow in February. They were very convincing and seemed like they knew what they were talking about. We were told we had a very attractive timeshare property and it would not be too long before the offers came in. We PAID their seemingly high up front fee and our property was listed. It is now the end of September and have not had one inquiry or any contact from the company at all!!! They just took our money and basically disappeared. We called one time in June and they suggested a lowering of the price which we did... same results. Nothing. We were also told not to use the property at all after listing. End result... have not used the property, no inquiries on the property and we are out $1800! RUN from this company.

    Customer increased Rating by 3 stars!
    profile pic of the author
    Verified Reviewer
    Resolution response: Oct. 1, 2017

    Okay, so I really changed my mind about this company! A manager called me, heard me out,,,let me vent and yell! She was great. Told me that she would take care of me! I immediately felt better. God bless this woman! Now I am feeling so much better about this company. I have a renewed sense of hope...thanks to this sweet woman!!! Thank-you!!!

    Original review: Sept. 23, 2017

    This company is the worst! They coax you in, playing on your vulnerabilities, and lie to you! I was told my timeshare would sell. I even got to tell them the asking price! It turns out my timeshare is in foreclosure... and can't be sold!!! But I trusted these people! I was taken for a fool! I even cried when I found out I wasted a lot of money going with them! There's a reason they have a "D" rating with the Better Business Bureau!!! The sales person even lied about that! She said that they didn't pay them money for a high rating. Scam artists!!! Just run!!! As fast as you can!!!

    Verified Reviewer
    Original review: Sept. 16, 2017

    I have to admit that I was a bit skeptical at first, but I really wanted to get rid of my timeshare week and I didn't know any other way to do it. I paid the fees to list with SellMyTimeshareNow, fully expecting it was possible I'd be stuck with my timeshare forever. The listing went up, I had a few inquiries on my condo and it sat on the market for a month or so. I eventually dropped the price (and they were really easy to deal with making changes to the ad), and it sold! I wasn't getting my hopes up until the title transferred. But that process was just as smooth, and I am rid of my timeshare. I have to say it was super easy. I was happy to pay a small fee to be free from it. Overall it was a small price to pay when you consider someone needs to make money on the sale and all the title transfer work.

    Verified Reviewer Verified Buyer
    Original review: Sept. 9, 2017

    From the first day I contacted the Sell My Timeshare Company, I was treated as I was their sole customer. I received one-on-one treatment every step of the way, from the initial order processing, their web marketing data, the bidding from prospective buyers to the closing services. My only frustrating aspect was the length of time it took to actually fund the deal as the local recording agency seemed to take forever. This was not the selling agency's fault as they had no control over this aspect of the sale. I have already recommended the firm to 2 friends.

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    Verified Reviewer
    Original review: Sept. 5, 2017

    I had great success selling two timeshares through SellMyTimeshareNow. I initially contacted them through a reference and talked directly with the owner. He tooked the time to walk me through their process and answered all my questions. I followed up with him with additional questions and he took the time to return my calls and answer all my questions. After my initial listing, the customer service personnel made any changes that I requested to my listing in a very timely manner. They kept me informed on any inquires that they had on my listings. During the sales process the brokerage side kept me well informed on the closing process and all the required documents for me to complete and return in order to close the transaction.

    The proceeds from the sale of my timeshares were sent to me in a timely manner and all the deed transfer documents were also sent to me in a very timely manner. I have always heard of scams and issues with companies dealing with timeshare sales and was initially hesitate. However, in my case and my dealings with SellMyTimeshareNow, I was extremely satisfied with their process and service they provided.

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    Verified Reviewer
    Original review: Aug. 22, 2017

    SMTN sold my timeshare through their website. The advertisement was thoroughly described and I received good feedback on the interest and sale. The process was straightforward and the assistance was very good. Two suggestions are to increase the feedback on the status of the marketing efforts and then increase the visibility during the sale process. Thank you.

    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: Aug. 9, 2017

    They decided to give back all my money due to the misunderstanding. I am satisfied with this arrangement.

    Original review: Aug. 1, 2017

    When I signed up they told me I had 10 days to change my mind. I cancelled and they told me I had to talk to them before I could get a refund. When I called he gave me another pitch without telling me I would lose my refund with the original 10 days even though I had several days left of the 10 days. They stole half of my refund because he didn't tell me all of the facts so I could make an honest decision. It wasn't until I tried again to get my refund in those original 10 days that I was told they were keeping it because they took away my original 10 days for a refund after talking to them. I was never told I would lose that option or I would of never agreed to anything he said. They are scam artists at their best and I wouldn't recommend them to anyone. They are not honest and don't deal fair. Very unsatisfied with the integrity of this company.

    Verified Reviewer Verified Buyer
    Original review: July 31, 2017

    Timeshare resale is poorly managed: Wow, reading all the reviews is quite disturbing - half the reviews are 5 star - couldn't have been better and the other half 1 star - terrible experience. I fall into the latter where my timeshare has been on the market with them for over 18 months now. I have resorted to emailing them very frequently and actually thinking of putting in the effort daily. I have already dropped the price 50% so in my mind a timeshare for someone who can actually can use it is a bargain on the system (if you can actually buy one through this company). I am not to fussed, I live overseas and will almost give it away if I get a feel good factor from anyone that would like to take it on, in the meantime I thought it good to put my two cents worth in to counter all the 5 star surprises.

    Verified Reviewer Verified Buyer
    Original review: July 22, 2017

    I was very pleased with "SellMyTimeshareNow". ** my contact, explained how everything worked and I felt secure that it was a legitimate company to do business. I was treated superbly, in a professional manner and the company took me all the way to the final exit without any headaches. I have listed my second unit with this company, knowing how well the process worked and look forward to them selling my second unit.

    Customer increased Rating by 1 stars!
    Verified Reviewer
    Original review: July 21, 2017

    Total misrepresentation of comparable sales. Promised quick sale at high price. Not a single inquiry for resale in 7 months. Company should be put out of business. No customer service other than by email. Will be contacting FTC and local magistrate to commence a lawsuit. CONSUMERS: STAY AWAY FROM THIS COMPANY!

    Verified Reviewer
    Original review: July 5, 2017

    I live in the USA and wanted to sell my Marriott timeshare in Aruba. Selling a timeshare can be a frustrating experience even if it is a high quality location but, this organization gives practical, honest advice to a seller. The customer care service department and real estate agent involved were both immediately responsive to requests for information. I lost a sale early on due to a desire to negotiate on the price. After this experience, I listened to my agent and adjusted the price downward to enhance a sale. The executive consultant was also quite helpful in offering perspective on the process. A new offer arrived after about 6 months. Once a contract was signed, SMTN was very helpful in facilitating the closing process and I was very impressed with the overall organization. If you want a reliable, professional team on your side, this is the organization for you.

    Customer increased Rating by 4 stars!
    Verified Reviewer
    Original review: June 21, 2017

    I paid almost $1,000.00 dls to this company in order to sell my timeshare. This was almost two years ago. I was contacted by a lady and she said they will sell my timeshare and they will take care of all the paperwork. At this time, my timeshare is still on sale, I believe so because I called this lady many times and left several messages asking about the selling of my timeshare and she never called me back. I got a call from one employer from this company around three weeks ago telling me that my timeshare is worthless but they can help me to transfer my timeshare to another person so this way I can avoid paying maintenance fees. I am so upset because this company is only taking the people's money, telling them lies like they did to me. Please do not make any business with them, they only will take your money and they never get back your phone calls. This company is a fraud.

    Verified Reviewer Verified Buyer
    Original review: June 16, 2017

    All staff members I dealt with at "SellMyTimeshareNow" were really quick in getting back to me by email or phone and extremely professional. The team-member who handled my property listing and initial enquiry was extremely experienced and walked me through the process very clearly; answering all of my questions and concerns. Although the sales staff were busy with a number of clients at any one time, their response times were always excellent. During the closing process assistance was provided at every step and even though I was located outside of the US - and therefore at a distance - everything was very well managed with a lot of attention to detail to ensure nothing was missed. I will definitely be recommending SellMyTimeshareNow!

    Verified Reviewer
    Original review: June 15, 2017

    I had a successful experience selling my vacation club membership with SellMyTimeshareNow. They responded quickly by phone to my initial email inquiry, and stayed with me and walked me thru every step over the course of the year+ that it took to find a buyer and complete the transfer/sale. I am so happy to have this albatross off my back!

    Verified Reviewer
    Original review: June 9, 2017

    I was really pleased with my experience at SMTN. From friendly staff who quickly and expertly revised pricing, to a seamless and relatively worry free closing -- I would suggest this service to anyone considering selling their timeshare. I'm not sure this process ever goes as quickly as you like, but SMTN was great at managing expectations and handling all the details. Thank you!

    Verified Reviewer
    Original review: May 30, 2017

    We were extremely cautious when purchasing a timeshare on the secondary market. SMTN and ** have been very patient and answered all of our questions. We even contacted the closing company to make sure that everything was on the up and up. Through all of this, ** was very understanding... after all it was our money and we had heard about so many scams related to timeshare re-sales. We can tell you with the utmost confidence that SMTN and Timeshare Closing Services (TSC) are reputable companies... So much so that we have purchased several timeshares using them and we have not had one issue.

    Verified Reviewer Verified Buyer
    Original review: May 10, 2017

    My husband and I were very pleased how quick and easy it was to sell our Maui Schooner timeshare. We owned it for about 22 years. The team that sell my timeshare now kept updated and assisted us at all points of the sale. They helped us decide a selling price and with negotiation. A very pleasant experience! I would recommend them highly!

    Verified Reviewer Verified Buyer
    Original review: April 30, 2017

    I was convinced by sales rep I could fetch a hefty price for my timeshare based on recently sold comps. Be wary of working with these guys. They will tell you want to hear and your only refund is possible if you sell it somewhere else for the same price, which is next to impossible since they talk up your timeshare so much that you will list it for much more than you should expect to receive. I signed up in November 2016 and the only offer I received was from a company that would "take it off my hands" for no money so that I could avoid maintenance dues.

    Verified Reviewer
    Original review: April 24, 2017

    SMTN made the whole process so easy! They handled everything and lived up to their word. Despite some very slight hiccups, the process was smooth and went exactly as they promised. I highly recommend them!

    Verified Reviewer Verified Buyer
    Original review: April 21, 2017

    Finally got my timeshare sold with the help of SellMyTimeshareNow. Wouldn't haven't been able to do it without them. Needed to sell the timeshare after a divorce and they made it so easy. Once the buyer was located, the closing was flawless. Easier than selling a house... at home.

    Verified Reviewer Verified Buyer
    Original review: April 21, 2017

    Two years ago my wife and I contracted with SellMyTimeshareNow to sell our Timeshare in Maui (Marriott Maui Ocean Club). We had contacted other Time Share companies before, but just never had a good feeling about them. SellMyTimeshareNow was the first company that we actually used and we are glad that we did. The people who helped us were friendly and courteous. Together we worked out a good negotiated price for the property.

    After signing up, I went to the website as a ‘prospective’ buyer to see what the ad looked like. I was highly pleased with the professional look of the ad and how it contained all the pertinent information. Being naïve to the process, we assumed that our time share would sell immediately. We remember in talking to the SellMyTimeshareNow professionals that they said it could take some time to sell, so be patient.

    After a few months of not having any good responses, we contacted the folks at SellMyTimeshareNow. We remember them telling us, that at any time if we wished to change our listing price just to contact them and they would work with us. We set the price a little lower and had a few more interested parties. Finally a few months later we dropped the price again. In a short while we had an interested party that we were able to negotiate a selling price for. We are thankful that we were able to sell our property. Again, we would like to commend the people of SellMyTimeshareNow for their help and professionalism.

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    Verified Reviewer
    Original review: March 23, 2017

    I was pleased with my overall experience with SellMyTimeshareNow. Jonathan was very helpful and stayed in continuous contact throughout the process. Although I did not get the price near what I would have liked, I believe I got what the market bore. And Jonathan helped manage expectation throughout. I would definitely recommend weightlessness to others.

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    Verified Reviewer
    Original review: March 6, 2017

    I called SMTN a year ago asking them about my options. I own a Marriott Phuket Beach Club timeshare, which they said was a good value. They said I could expect to sell the timeshare in about 3 to 5 months depending on the asking price, and they estimated I would get between $10,000 and $14,000 for it. I didn't hear anything from the company for at least six months. Then I contacted them, and they said that I may need to lower the price to get offers. I did (it's now at $9,000) - still no offers. Not even one single information request! I think the whole thing is a scam. They have no incentive to sell, as they take the commission payment upfront. It's a complete waste of money. I'm surprised if I ever get rid of the timeshare.

    Verified Reviewer
    Original review: Feb. 11, 2017

    Great team. Very knowledgeable and professional. Kept in touch as sale was handed from one department to the next. Timeshare sale went smoothly.

    Verified Reviewer
    Original review: Feb. 9, 2017

    I am very disappointed with this services. I think they totally inflated the advice on what my time share would sale for. They said that I paid they would market it to buyers both domestically and internationally. Apparently this means that they throw your timeshare on their website and forget about it. I called 4 weeks in and was told "This is the slow time. Give it time and then you will see movement." I waited patiently. Again I have heard nothing from them. After 6 months I called them again. After leaving 3 messages over 4 days I finally got a call back. They offered no advice. I cut the cost in half to at least get my money out but still no movement. Be wary. I think this is a scam.

    Customer increased Rating by 2 stars!
    Verified Reviewer
    Original review: Feb. 2, 2017

    Please do not waste your time and money on this company! I have had my timeshare listed with them for almost 2 years now and have still never received one offer. I have called in and lowered the price 3-4 times and still nothing. I started the price out even well below what they told me "it was worth." I currently still have it listed well and I mean well below of what I paid for this and still nothing. They get your money as fast as possible and that is it. I have been in contact with them about this and they keep telling me "we sell timeshares all the time" and I honestly have not a clue how. I feel that all of the good reviews must come from their employees making fake reviews. Please please please do not make the same mistake I did!

    Resolved outside ConsumerAffairs
    Verified Reviewer Verified Buyer
    Original review: Feb. 1, 2017

    I contacted SellMyTimeshareNow, spoke with Ed ** Executive Consultant. www.SellMyTimeshareNow.net Tel. **. I was taken back because I've never had a reputable company argue with me as bad as Ed ** did. I was on the phone with him for over an hour. Explained up front to him I was trying to get my options on the table regarding my timeshare. Ed sent me an email with a video to watch and he gave a wonderful explanation about how the process works with his company that has been in business for 13 years. After the sales pitch was complete I asked Ed how much will this cost me. He claimed to be plugging the information regarding my timeshare into his system.

    After a few moments he sent me another email with a contract attached. We read through the contract and the cost for the sale of my timeshare through them was going to be $1798 which would include the closing cost with Time Share Closing Services Inc a third party company. I asked Ed if he could give me a few days to think about this and to research SellMyTimeshareNow. Ed became agitated with me at this point.

    He said he could send me a link through email with reviews, the link directed right to this website that I'm posting my review in. I still insisted that Ed give me a few days to do more research. He responded by asking why do I need more time to think about this. I told him $1700 is a lot of money to part with, without really knowing who my money is going to. I asked if they were listed with the BBB in Florida, he said yes but the link he sent me should be enough.

    I said to him, "I don't understand why you're starting to harass me over two days". He said, "The price I'm giving you today will not be the same price in two days". I said, "Ok how much more with the new cost be", he said probably an additional $300.00. I replied, "Ok I'd be willing to spend that for the two days to research". Ed responded with "why do you need to research after the link I sent you". I explained in the past I had gotten a letter from my bank warning customers about a scam where their web link was being sent out to members but when you'd click the link it'd direct to a bogus website. Ed said he's never had anyone accuse him of sending out bogus links, then he proceeded to give me an IT lesson on how it is not possible to send a phony link to someone. I listened to him patiently and followed up with "well Ed all I'm asking for is two days".

    He really became irate with me and he began to try to talk over me on the phone. I hung up on him, he immediately called me back and said I was being immature by hanging up on him. I said "well I'm not going to argue with you over spending 'MY MONEY.'" He still wanted to argue, again I hung up, He called me a third time... My husband answered the phone and Ed hung up on him without saying a word.

    He called again and my husband answered again, Ed starts to be rude to my husband. My husband tells him, "Do not call my number again, we're not interested in selling our timeshare with you". Ed was not willing to let the call go, my husband asked, "Do you understand". Ed said he wasn't going to let my husband go until he said "goodbye". My husband said goodbye but Ed still wouldn't let him off the phone. At this point I hung up the phone for my husband because again I don't see any reason why we need to argue with a company to spend my money with them.

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    Verified Reviewer
    Original review: Jan. 30, 2017

    It was a long process to wait for someone to buy the timeshare. This company made it possible! They did a great job closing the deal.

    Verified Reviewer
    Original review: Dec. 6, 2016

    Our experience relates specifically to selling Bluegreen timeshare points via SMTN. We were contacted by a very nice salesperson, who valued our holding at about $16-20,000. As their fees for this were $6,000, they must have been very persuasive! However, you can easily research what similar things are being offered, and what they actually sell for. In our case (and I stress that yours may be completely different): the median price per annual point for similar listings was $1.25; SMTN suggested we go for a price per annual point of $1.43, which put us at about the 60th percentile. We therefore didn't think this is an 'aggressive' price (which is what we had been promised).

    But in any case, according to their own website figures, they had received offers on 89 similar properties this year. However, 57 (64%) of them were or $1,500 or less. The properties currently advertised were for a median of 8,000 annual points, so it looks like the price they are actually achieving is under $0.19 per point. For us, this would not even cover their fees. You can get the figures from ** and laboriously scroll through all the offers that have (ever) been made. You can sort by resort name, but even so you'll need a pencil and paper. It took us about an hour... Good luck (and yes, they have agreed a full refund).

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    SellMyTimeshareNow Company Information

    Social media:
    Company Name:
    SellMyTimeshareNow
    Company Type:
    Private
    Year Founded:
    2003
    Address:
    100 Domain Drive, Suite 105
    City:
    Exeter
    State/Province:
    NH
    Postal Code:
    03833
    Country:
    United States
    Phone:
    (877) 815-4227
    Fax:
    (603) 516-0757
    Website:
    www.sellmytimesharenow.com