I was pleased with the process of selling my timeshare. I really had to do very little to complete the sale. The timeshare was a big weight and a financial burden, so I appreciated their help in streamlining the selling process. I actually started the ad several years ago and was not active in getting it sold. It was really great that it was a one time fee that covered the ad the entire time. I never had to pay any additional fees! There were no surprises! When I got serious about selling it they worked with me to lower the price and I had several interested parties. Once a buyer and I agreed on a price/deal, the team communicated very efficiently and often with me by email and phone. They were always very courteous and helpful! This is a good company that helps navigate the selling process that seemed overwhelming and difficult to me, as a person not in the real estate business. Couldn't have done it without their service!
When I told our daughter that we had sold our timeshare she was incredulous. She had never heard of anyone actually selling one! SellMyTimeshareNow worked really hard getting it sold - they took care of all the details. I had to price it right but we got it sold! Thank you to all the members who got it done!
My wife and I already own 2 Westin timeshares. We had always been interested in purchasing at Kierland. We have stayed there numerous times but found that all ownerships had already been sold. Every once in a while I would surf the internet to see if I could find a resale. I just happened upon SellMyTimeshareNow and was surprised to find a one-bedroom unit for sale. I was a little concerned about buying on the open market but after calling customer service at Westin-Starwoods I was assured that the purchase was legitimate and that it would integrate with my other timeshares. I called SellMyTimeShareNow and spoke to **. He was very helpful and made the entire process simple and painless. Everything was handled professionally and yesterday I received my owners welcome letter and found my new timeshare in my portfolio. I would happily recommend the company for anyone looking for a great value on a timeshare purchase.
** was amazing!!! From beginning to end, ** was available 24/7 to address any of my concerns. ** and I had a fabulous working relationship. He was respectful, supportive, knowledgeable, understanding and wonderful to work with. Both ** and I worked diligently together to ensure a positive experience for both the seller and the buyer. A job well done!!! I have 1 more week left to sell, I hope to work with ** again in the near future. It was a pleasure!!!
I had a very good experience with this company. I was very nervous and skeptical at first but felt much more relaxed after speaking with the representative. It took awhile but was worth the wait.
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Once a potential buyer was interested, the process was smooth through closing. The staff I had worked with were both knowledgeable and communicated throughout the process.
The unit that has been offered by SellMytimeshareNow is the wrong one. We've asked to sell our unit set in North Miami Beach and the announcement offers the wrong unit set in Orlando. I've sent 2 messages and have got no answer. I'm worried about the kind of service they can really offer.
Our Timeshare is coming close to one year on the market and we haven't even had one offer after listing it with SMTS Now. Like many others have stated, this company cannot be trusted where they have absolutely no communication skills. After speaking with one of their representatives, we were suppose to receive feedback on a monthly basis which has never materialized. We have lowered our price significantly where we are virtually giving it away considering what we paid for it. We are not happy with their efforts where they make promises but never live up to them.
Resolution response: Aug. 31, 2016
The company responded immediately upon contact and reviewed the situation quickly and fairly. The matter has been resolved.
Original review: Aug. 25, 2016
Decided to sell my Westin timeshare in Maui, sales pitch was very good. Salesman explained that Maui sales were strong and price listed was fair and I should have no problem selling quickly. Paid $1,798 and heard from no one. Checked in with Customer Service several months later and was told there had been no confirmed interest. Almost immediately, I received an email advising that a travel vendor that SellMyTimeShareNow works with all the time was interested in buying my timeshare, netting me $5,000 which was substantially below the price the sales agent and I agreed on.
I heard nothing further until I received a similar offer from a different company and from this company the following day. Of course now, the company is telling me the market is "soft", value is down. Everything was doom and gloom and the bottom line was my unit would go for $5,000. Honestly, I felt like I had been kicked in the gut. I believe that this "travel vendor" and this company have a relationship that is conflicts with the interests of the seller. I believe the sales pitch I received was deceptive. I do plan to discuss this practice with the Westin resort and address with the BBB.
Factual basis uncertain
I am concerned about this company. They want more to list it than what my timeshare is worth. This industry is so complicated and you never know who to believe. I have had my timeshare listed on another website and no luck. SellMyTimeshareNow was unable to tell me what my timeshare was really worth and what the past sales prices really were. She gave me offer prices but again I don't trust them. Has anyone actually had any luck with these people. They want a high marketing fee and I am suspect that it won't work and lose more money. My next question is how do you really sell a timeshare? And who is really honest out there?
** did an outstanding job handling the rental of my timeshare with Elara Planet Hollywood. She has a great personality and expertise was a great help. ** made sure everything was done correctly and on time. She is a great asset to your company. I would definitely recommend her. Please give her a raise, do not want to lose her. Thank you.
Resolution response: July 28, 2016
This has been resolved!
Original review: July 26, 2016
I am very unhappy with the sales approach that SellMyTimeshareNow takes. ** used false and misleading information to convince me to sell my Harborside Timeshare resort with them. To begin, she told me they are THE preferred resale vendor of Harborside. I went at length to ask her why Harborside selected them as their preferred vendor and she went into detail explaining it's because of their traffic and they sell the most. I had to call Owner Services today and I happen to ask them who their preferred resale vendor is and the rep I spoke with said that they don't partner with anyone but they recommend The Timeshare King. I hung up figuring maybe that rep misspoke but then I called and got another rep on the phone who said the same thing.
In addition, ** informed me that they are listed at the top of the Google search for Harborside because they get the most traffic. She failed to tell me it was through SEO and paid marketing. That was my mistake for trusting her instead of doing my own research on how companies get to the top of Google searches. I reached out to ** and told her I felt mislead and asked for a full refund on my 50% deposit but she declined.
When looking back at my entire dealings with her, everything is very vague. They got "offers" on timeshares but they won't give any specific numbers out ie how many sales YTD have happened; and where were the offer prices in relation to the selling amount. How would a company not have historical data on how many sales they have brokered for a specific resort? Trust your gut and stay away. I should have trusted mine but will be approaching the BBB with this next. They mislead you and use completely false advertising!
I was cautious at first but the salesperson that I dealt with was above board and truthful. The best feature of these services was the communication. The title company that they deal with is complete and extremely thorough and they leave no stone unturned. I would recommend their services because they do a complete and thorough job.
I have to admit it was not a great experience. I hope you have such a booming business that you can either deal with a client or not. Because I can tell you that it is very hard to even get you to answer a call. It took forever it seemed like and you couldn't get it right that what I was buying was a membership, not a timeshare. It didn't have a specific location and it cost me at least 30 days extra because you couldn't get it straight even though the place repeatedly told you. I finally had to call the company and get it straightened out or I would still be waiting.
However you not answering calls saved me money in the long run. I went in a different direction on the second membership instead of going through you. ** was good when I could get him though. I would like to thank him for that. My wife called to inquire about a completely different membership and no one called her back for well over a month. When he finally called back he was complacent about the whole situation.
Years ago we purchased a timeshare and have had many great experiences and memories with it. But as time went by and our lifestyle changed we used it less and less. It got to the point where we decided it would be in our best interest to move on and try and sell it. We tried getting information from our timeshare corporation and they were of no use or help, unless we just wanted to gift it back for no value.
After searching around we decided to use SMTN to help us through this process, and I must say we couldn't be any happier. From the beginning with determining a value and listing the timeshare, all the way through the closing, we had nothing but a great experience. Every person we dealt with along the way was helpful and informative, quick to answer any questions or concerns right away either with a phone call or email. Everyone was very professional and polite and the experience overall was one that I would highly recommend to anyone who wants to sell the timeshare.
Resolution response: July 7, 2016
I spoke with ** at SMTSN & he was very helpful. We came to an agreement & although we had to lower our price drastically he reassured us that we were in a much better position to sell our timeshare. Praying that we get an offer soon! Glad they reached out to us.
Original review: July 2, 2016
My husband & I spent almost $2000.00 to list our timeshare with Sellmytimesharenow. The salesman I spoke with was very encouraging that we had an awesome week & that our timeshare would be a hot commodity. That was almost a year ago! We have dropped the price many times & still not one offer on our timeshare! I'll never use this site again. You're better off trying to find someone to sell it to!!
After much researching of Timeshare resellers I held my breath and contracted with SellMyTimeshareNow based on more believable reviews than others in the business. With all the horror stories about being ripped off by some resellers I was extremely cautious. Now that my decision to go with SellMyTimeshareNow has ended after six months with a check in the full amount of the agreed sales transaction I would like to make my positive experience known to others who are contemplating the sale of their timeshare. The whole transaction was skillfully handled in a very efficient manner thanks to FedEx, email and phone transactions to expedite all of the paperwork that needed to be completed. I would highly recommend SellMyTimeshareNow to anyone wanting to sell their timeshare.
First a name ** is a great liar! After he got my $1700+ to advertise my timeshare he never call me back. I leave him tons of messages and waiting him to call me back from January until now (July) but nothing. One of the customer service asking me to dropped my sale price from $24k to $19k and after a week she call me again to dropped my sale price to $14k and I did. But the worst is this SMTS now told me that they can sale my property so quick and easy. Until now I don't received any advise or call from them.
The cost was high for what you get. Very generic ad amongst many properties of the description. Had to send my own pictures and make suggestions to make ours seem different from others. Customer service reps were responsive when I called.
Resolution response: July 6, 2016
After speaking with Jacob, the customer care manager, he agreed to refund half of our fees. He was extremely easy to work with and was very polite and very understanding. I will update my review to five stars once it sells.
Original review: June 28, 2016
Fees are $1,598 which includes listing fees and title transfer. If it don't sell in a year then they would list for free until it sells. She said it should sell within 3 months as there isn't very many for my resort. I said to list at $4,500, she showed me an example of one that sold two days ago for $10,500 and said she recommended listing at $10,900, so I did. Here we are 6 months later. I lowered it to $6900 and it still hasn't sold AND NOT ONE INQUIRY!!! This company are thieves who have a license to steal. Stay away from them!!!
Initially we had some trepidation because we had to pay the fee upfront. But it was a one-time fee and no matter how long it took to sell, we would not have to pay more. Times are tough selling any real estate especially timeshares, so it took a long time (over a year) to sell our property. The people at SellMyTimeshare were responsive to any changes to our listing and contacted us whenever someone was interested. Unfortunately, we settled for a low selling price, but we had very few offers (all of them low) and it was our choice to sell for that price. The people at SellMyTimeshare were very helpful and we were able to sell our time share and no longer have to deal with annual fees for a property we seldom used. Thank you SellMyTimeshare.
** is a true asset to your company. He is very patient and returns emails promptly. Everything that he stated would happen during the process is exactly the way it went. I cannot say enough about the way ** handled this process.
Everything went great from start to finish.
The process took longer than we had first anticipated. We believe this was due to the length of time the resort took in processing the paperwork. The timeshare contacts were always willing to answer our questions and would update us through our email.
I was hesitant about purchasing a villa from the resale market and had done a considerable amount of research prior to contacting this company. I was then contacted promptly by ** who assisted me through the initial purchase process in a very professional manner. After I committed to purchasing I was contacted by at least 3 other individuals further assisting me through the process. Be prepared for this process to take a fairly long time, but working with this company has been a positive experience for me and I would recommend them to someone looking to purchase a time share from the resale market. Thank you!
Since I was a first time timeshare buyer, I was somewhat cautious about buying a timeshare online. However, I must say that this was a very easy and simple process. ** was incredibly patient and was willing to work with me all thru the process. I was torn between buying a timeshare in Aruba or Mexico. During all this time, I felt no pressure from ** at all. After I made my decision (Mexico), and started the buying process, the folks at SellMyTimeshareNow kept me up to date as the process went thru all its cycles. I received a weekly email telling the status of the purchase. This experience of buying a timeshare was actually pleasant. It could not have been easier. I am extremely pleased with the customer service that I received.
After owning my timeshare for a number of years, I saw it was not working for me and wanted to sell it. I checked into a few avenues and none were to my liking. I decided to take a chance with SMTN. Probably the best thing about the services of SMTN was the widespread advertising. It reaches out on a international level. Working with SMTN was okay. They were very easy to work with, provided updates periodically, and notified me of potential opportunities. However, I was given the impression at the outset that it would not be a problem getting a good price for the property but there were no offers until I dropped the price over 90% from the original ask and I dropped my price gradually, updating periodically over 2 years. I would, however, recommend SMTN for someone looking to sell, but forewarning them that the quickest result would come from the lowest amount they would be willing to accept. I think most of us do not want to wait years to sell.
I am not happy at all, they sound so good when you call them to find out information. It's been 6 months and still they have not sold my timeshare. Not only that when I google to buy a timeshare I do not find them anywhere so that I can see my timeshare being sold. They took my money and have not even heard a peep from them. DO NOT GET FOOLED like I did. I should have done more research. I could not show proof here they took my money cause I used my personal credit card to pay them.
I had been looking to purchase a Timeshare since 2010, but the prices were totally outside of my budget. In 2016, my family and I began planning for Spring Break and lo and behold there was a three bedroom property, at the same resort as my brother with an affordable price. I was not sure if I would close in time to use it as it was February and I needed to close in March and use it in April.
After explaining everything and my intention to use the property the processing was expedited. Thankful we were able to close, and I was able to schedule and use my Timeshare on April 3rd - 10th. It was a wonderful experience and I have already recommended SellMyTimeshare to friends & family, and I am currently looking to purchase my second Timeshare from them.
I had a significant reservation about using SellMyTimeShareNow (SMTSN) because I thought the upfront fee was large and there was no guarantee. But I did some research and found a lot of satisfied customers, so I signed up. Once I made my initial contact with SMTSN, I did feel pressured by the rep I contacted as he repeatedly called me and left messages in spite of me letting him know after my first conversation that I would be too busy at work to discuss things further for a few days. Once past this initial stage though, everything went well. I listed my Hawaii Time Share in May 2015 with an asking price that was as it turned out, far too high. I contacted SMTSN at this point to ask if they had any advice on lowering my price and whether they had any recent sales of similar Time at my resort. I was told they had no sales info, which I found hard to believe, and was also told I could pick a new asking price with no tips on how much I should reduce it.
So I reduced the price by 50%. This was repeated about 3 months later and once again after another 3 months. Shortly after my last price decrease (now about 25% of my original asking price), I got an offer that I accepted, now about 20% of my original asking price. While that may not sound great, it was double the amount that a competitor said I would get, and was infinitely better than the offer from the Time Share company I owned with... They offered $0, basically saying they would take it back with no fees... How considerate of them.
Anyway, once I accepted the offer, it took about 4 months to close the deal and get my sale proceeds. The closing process was completely managed by SMTSN with me only having to sign some documents, a big relief and positive feature that I appreciated very much. All in all, I am a satisfied customer that sold my Time Share. If asked, I would recommend SMTSN to anyone else wanting to sell theirs. Why? Because it worked. You just need to be patient.
SellMyTimeshareNow Company Profile
- Company Name:
- Company Type:
- Year Founded:
- 100 Domain Drive, Suite 105
- Postal Code:
- United States
- (603) 516-0757