SellMyTimeshareNow

Consumer Reviews and Complaints

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I was pleased with the process of selling my timeshare. I really had to do very little to complete the sale. The timeshare was a big weight and a financial burden, so I appreciated their help in streamlining the selling process. I actually started the ad several years ago and was not active in getting it sold. It was really great that it was a one time fee that covered the ad the entire time. I never had to pay any additional fees! There were no surprises! When I got serious about selling it they worked with me to lower the price and I had several interested parties. Once a buyer and I agreed on a price/deal, the team communicated very efficiently and often with me by email and phone. They were always very courteous and helpful! This is a good company that helps navigate the selling process that seemed overwhelming and difficult to me, as a person not in the real estate business. Couldn't have done it without their service!

32 people found this review helpful

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When I told our daughter that we had sold our timeshare she was incredulous. She had never heard of anyone actually selling one! SellMyTimeshareNow worked really hard getting it sold - they took care of all the details. I had to price it right but we got it sold! Thank you to all the members who got it done!

27 people found this review helpful

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My wife and I already own 2 Westin timeshares. We had always been interested in purchasing at Kierland. We have stayed there numerous times but found that all ownerships had already been sold. Every once in a while I would surf the internet to see if I could find a resale. I just happened upon SellMyTimeshareNow and was surprised to find a one-bedroom unit for sale. I was a little concerned about buying on the open market but after calling customer service at Westin-Starwoods I was assured that the purchase was legitimate and that it would integrate with my other timeshares. I called SellMyTimeShareNow and spoke to **. He was very helpful and made the entire process simple and painless. Everything was handled professionally and yesterday I received my owners welcome letter and found my new timeshare in my portfolio. I would happily recommend the company for anyone looking for a great value on a timeshare purchase.

17 people found this review helpful

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I called SMTN a year ago asking them about my options. I own a Marriott Phuket Beach Club timeshare, which they said was a good value. They said I could expect to sell the timeshare in about 3 to 5 months depending on the asking price, and they estimated I would get between $10,000 and $14,000 for it. I didn't hear anything from the company for at least six months. Then I contacted them, and they said that I may need to lower the price to get offers. I did (it's now at $9,000) - still no offers. Not even one single information request! I think the whole thing is a scam. They have no incentive to sell, as they take the commission payment upfront. It's a complete waste of money. I'm surprised if I ever get rid of the timeshare.

3 people found this review helpful

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Great team. Very knowledgeable and professional. Kept in touch as sale was handed from one department to the next. Timeshare sale went smoothly.

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I am very disappointed with this services. I think they totally inflated the advice on what my time share would sale for. They said that I paid they would market it to buyers both domestically and internationally. Apparently this means that they throw your timeshare on their website and forget about it. I called 4 weeks in and was told "This is the slow time. Give it time and then you will see movement." I waited patiently. Again I have heard nothing from them. After 6 months I called them again. After leaving 3 messages over 4 days I finally got a call back. They offered no advice. I cut the cost in half to at least get my money out but still no movement. Be wary. I think this is a scam.

7 people found this review helpful

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2
Consumer Increased Rating!

Please do not waste your time and money on this company! I have had my timeshare listed with them for almost 2 years now and have still never received one offer. I have called in and lowered the price 3-4 times and still nothing. I started the price out even well below what they told me "it was worth." I currently still have it listed well and I mean well below of what I paid for this and still nothing. They get your money as fast as possible and that is it. I have been in contact with them about this and they keep telling me "we sell timeshares all the time" and I honestly have not a clue how. I feel that all of the good reviews must come from their employees making fake reviews. Please please please do not make the same mistake I did!

8 people found this review helpful

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I contacted SellMyTimeshareNow, spoke with Ed ** Executive Consultant. www.SellMyTimeshareNow.net Tel. **. I was taken back because I've never had a reputable company argue with me as bad as Ed ** did. I was on the phone with him for over an hour. Explained up front to him I was trying to get my options on the table regarding my timeshare. Ed sent me an email with a video to watch and he gave a wonderful explanation about how the process works with his company that has been in business for 13 years. After the sales pitch was complete I asked Ed how much will this cost me. He claimed to be plugging the information regarding my timeshare into his system.

After a few moments he sent me another email with a contract attached. We read through the contract and the cost for the sale of my timeshare through them was going to be $1798 which would include the closing cost with Time Share Closing Services Inc a third party company. I asked Ed if he could give me a few days to think about this and to research SellMyTimeshareNow. Ed became agitated with me at this point.

He said he could send me a link through email with reviews, the link directed right to this website that I'm posting my review in. I still insisted that Ed give me a few days to do more research. He responded by asking why do I need more time to think about this. I told him $1700 is a lot of money to part with, without really knowing who my money is going to. I asked if they were listed with the BBB in Florida, he said yes but the link he sent me should be enough.

I said to him, "I don't understand why you're starting to harass me over two days". He said, "The price I'm giving you today will not be the same price in two days". I said, "Ok how much more with the new cost be", he said probably an additional $300.00. I replied, "Ok I'd be willing to spend that for the two days to research". Ed responded with "why do you need to research after the link I sent you". I explained in the past I had gotten a letter from my bank warning customers about a scam where their web link was being sent out to members but when you'd click the link it'd direct to a bogus website. Ed said he's never had anyone accuse him of sending out bogus links, then he proceeded to give me an IT lesson on how it is not possible to send a phony link to someone. I listened to him patiently and followed up with "well Ed all I'm asking for is two days".

He really became irate with me and he began to try to talk over me on the phone. I hung up on him, he immediately called me back and said I was being immature by hanging up on him. I said "well I'm not going to argue with you over spending 'MY MONEY.'" He still wanted to argue, again I hung up, He called me a third time... My husband answered the phone and Ed hung up on him without saying a word.

He called again and my husband answered again, Ed starts to be rude to my husband. My husband tells him, "Do not call my number again, we're not interested in selling our timeshare with you". Ed was not willing to let the call go, my husband asked, "Do you understand". Ed said he wasn't going to let my husband go until he said "goodbye". My husband said goodbye but Ed still wouldn't let him off the phone. At this point I hung up the phone for my husband because again I don't see any reason why we need to argue with a company to spend my money with them.

29 people found this review helpful

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It was a long process to wait for someone to buy the timeshare. This company made it possible! They did a great job closing the deal.

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Our experience relates specifically to selling Bluegreen timeshare points via SMTN. We were contacted by a very nice salesperson, who valued our holding at about $16-20,000. As their fees for this were $6,000, they must have been very persuasive! However, you can easily research what similar things are being offered, and what they actually sell for. In our case (and I stress that yours may be completely different): the median price per annual point for similar listings was $1.25; SMTN suggested we go for a price per annual point of $1.43, which put us at about the 60th percentile. We therefore didn't think this is an 'aggressive' price (which is what we had been promised).

But in any case, according to their own website figures, they had received offers on 89 similar properties this year. However, 57 (64%) of them were or $1,500 or less. The properties currently advertised were for a median of 8,000 annual points, so it looks like the price they are actually achieving is under $0.19 per point. For us, this would not even cover their fees. You can get the figures from ** and laboriously scroll through all the offers that have (ever) been made. You can sort by resort name, but even so you'll need a pencil and paper. It took us about an hour... Good luck (and yes, they have agreed a full refund).

13 people found this review helpful

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Factual basis uncertain

Contacted this company. Spoke to ** who then passed me to ** who valued the time share at 17100£ but when I mentioned my mum was ill they decided we couldn't travel to office to complete sale but their partner company would happily get us out of the contract at high fees. Wonder who owns the timeshare then. Sounds very much like a dodgy company and don't believe the reviews about how quick people sold their timeshare through them. So my advice is don't pay this company a penny. Avoid them. They're parasites.

9 people found this review helpful

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The service was very professional. They always answered question & concerns I might have had. Everyone was pleasant on the phone & easy to talk to. I would recommend Sellmytimeshare to anyone.

3 people found this review helpful

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3
Consumer Increased Rating!

Resolution response: Nov. 15, 2016

I asked for a refund and because I asked within ten days from when I placed the ad, they agreed to give me a full refund.

Original review: Nov. 5, 2016

I was advised by SellMyTimeshareNow that my 7000 points on Worldmark Multi-Destinations timeshare was worth $21,000 and he suggested I ask $23,000. I paid the $1,798 in good faith in order to list it. When I went to the SMTN website to see if my timeshare was listed I noticed the exact same number of points for sale for $2,625, and another for $3,000. I called them and emailed them but have had no reply.

23 people found this review helpful

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This company makes you think that you have finally found the way to get rid of your timeshare. They tell you that they sell thousands of them for people just like you. That they have so much success doing so. They even ask you what you want for your timeshare and then they tell you after looking at the market, you're pretty close to the market price and they should be able to sell it no problem.

Here's the problem. If they're so confident, why did they take over $3,000 from me upfront to sell them? They tell you that it covers everything to sell it, from closing costs to realtor fees, and it will be on their websites for as long as it takes with no additional fees. Well the reason for that is... BECAUSE IT NEVER SELLS!!!

I've lowered my price multiple times like they suggest and NOTHING. Because all they want is to get that huge fee upfront and be done with you. They have no interest in actually selling any of them. Why would they? They get all their money upfront. There is little to no incentive for them to actually sell them. Still waiting for a single offer.

77 people found this review helpful

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I signed up to SMTN, paid the fee, listed my timeshares and have heard nothing in almost a year. I called them from overseas several times and didn't get a reply. I emailed and got a reply (!) that a representative would contact me shortly. They never did. There is absolutely no attempt being made by SMTN to SMT. They have given me no confidence that I will ever hear from them again.

44 people found this review helpful

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Consumer Increased Rating!

SMTN should be investigated for fraud. They advertise that they guarantee the sale of your timeshare, but when the rubber meets the road, they will not refund your money no matter how you slice it. I listed our Wyndham Worldmark timeshare of 5,000 points and cleaning credit for the cheapest property per point out there and decreased the price five times since listing it and it still hasn't sold. I listed back in February and started at $3,500 and now we are down all the way to $1,750 which barely covers the cost of the $1300 to list it with them! I'm not even sure they actually do anything. The only thing you get is these fake announcements that someone is interested in your property, which I believe are a hoax.

The company is part of Vacations Innovations where you can 'dump' your timeshare for a fee of course on top of what you already paid them. Here's the catch on that: They have the nerve to charge even more than what you paid for your original listing to give away your timeshare to them for free! For FREE! Their listing prices are OUTRAGEOUS and they don't list on eBay or any other social media and not sure if anyone actually visits their website either. Terrible investment upon terrible investment. My advice is don't use them. It's a ripoff and it will not sell with them. Don't believe the sales pitch or the guarantee. They flat out cannot sell your property. Don't use SMTN. You will regret it.

46 people found this review helpful

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So I signed up with sellmytimesharenow.com. They said they would help sell my timeshare. They had to check their system to see if they need my timeshare. So, they check and they only had 1 timeshare similar to mine. Now, I check out their website and they have a ton. So is this real? It's only been a few months.

20 people found this review helpful

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** was amazing!!! From beginning to end, ** was available 24/7 to address any of my concerns. ** and I had a fabulous working relationship. He was respectful, supportive, knowledgeable, understanding and wonderful to work with. Both ** and I worked diligently together to ensure a positive experience for both the seller and the buyer. A job well done!!! I have 1 more week left to sell, I hope to work with ** again in the near future. It was a pleasure!!!

4 people found this review helpful

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I had a very good experience with this company. I was very nervous and skeptical at first but felt much more relaxed after speaking with the representative. It took awhile but was worth the wait.

6 people found this review helpful

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Once a potential buyer was interested, the process was smooth through closing. The staff I had worked with were both knowledgeable and communicated throughout the process.

8 people found this review helpful

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The unit that has been offered by SellMytimeshareNow is the wrong one. We've asked to sell our unit set in North Miami Beach and the announcement offers the wrong unit set in Orlando. I've sent 2 messages and have got no answer. I'm worried about the kind of service they can really offer.

22 people found this review helpful

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Our Timeshare is coming close to one year on the market and we haven't even had one offer after listing it with SMTS Now. Like many others have stated, this company cannot be trusted where they have absolutely no communication skills. After speaking with one of their representatives, we were suppose to receive feedback on a monthly basis which has never materialized. We have lowered our price significantly where we are virtually giving it away considering what we paid for it. We are not happy with their efforts where they make promises but never live up to them.

39 people found this review helpful

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4
Consumer Increased Rating!

Resolution response: Aug. 31, 2016

The company responded immediately upon contact and reviewed the situation quickly and fairly. The matter has been resolved.

Original review: Aug. 25, 2016

Decided to sell my Westin timeshare in Maui, sales pitch was very good. Salesman explained that Maui sales were strong and price listed was fair and I should have no problem selling quickly. Paid $1,798 and heard from no one. Checked in with Customer Service several months later and was told there had been no confirmed interest. Almost immediately, I received an email advising that a travel vendor that SellMyTimeShareNow works with all the time was interested in buying my timeshare, netting me $5,000 which was substantially below the price the sales agent and I agreed on.

I heard nothing further until I received a similar offer from a different company and from this company the following day. Of course now, the company is telling me the market is "soft", value is down. Everything was doom and gloom and the bottom line was my unit would go for $5,000. Honestly, I felt like I had been kicked in the gut. I believe that this "travel vendor" and this company have a relationship that is conflicts with the interests of the seller. I believe the sales pitch I received was deceptive. I do plan to discuss this practice with the Westin resort and address with the BBB.

30 people found this review helpful

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Factual basis uncertain

I am concerned about this company. They want more to list it than what my timeshare is worth. This industry is so complicated and you never know who to believe. I have had my timeshare listed on another website and no luck. SellMyTimeshareNow was unable to tell me what my timeshare was really worth and what the past sales prices really were. She gave me offer prices but again I don't trust them. Has anyone actually had any luck with these people. They want a high marketing fee and I am suspect that it won't work and lose more money. My next question is how do you really sell a timeshare? And who is really honest out there?

21 people found this review helpful

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** did an outstanding job handling the rental of my timeshare with Elara Planet Hollywood. She has a great personality and expertise was a great help. ** made sure everything was done correctly and on time. She is a great asset to your company. I would definitely recommend her. Please give her a raise, do not want to lose her. Thank you.

6 people found this review helpful

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4
Consumer Increased Rating!

Resolution response: July 28, 2016

This has been resolved!

Original review: July 26, 2016

I am very unhappy with the sales approach that SellMyTimeshareNow takes. ** used false and misleading information to convince me to sell my Harborside Timeshare resort with them. To begin, she told me they are THE preferred resale vendor of Harborside. I went at length to ask her why Harborside selected them as their preferred vendor and she went into detail explaining it's because of their traffic and they sell the most. I had to call Owner Services today and I happen to ask them who their preferred resale vendor is and the rep I spoke with said that they don't partner with anyone but they recommend The Timeshare King. I hung up figuring maybe that rep misspoke but then I called and got another rep on the phone who said the same thing.

In addition, ** informed me that they are listed at the top of the Google search for Harborside because they get the most traffic. She failed to tell me it was through SEO and paid marketing. That was my mistake for trusting her instead of doing my own research on how companies get to the top of Google searches. I reached out to ** and told her I felt mislead and asked for a full refund on my 50% deposit but she declined.

When looking back at my entire dealings with her, everything is very vague. They got "offers" on timeshares but they won't give any specific numbers out ie how many sales YTD have happened; and where were the offer prices in relation to the selling amount. How would a company not have historical data on how many sales they have brokered for a specific resort? Trust your gut and stay away. I should have trusted mine but will be approaching the BBB with this next. They mislead you and use completely false advertising!

27 people found this review helpful

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I was cautious at first but the salesperson that I dealt with was above board and truthful. The best feature of these services was the communication. The title company that they deal with is complete and extremely thorough and they leave no stone unturned. I would recommend their services because they do a complete and thorough job.

12 people found this review helpful

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I have to admit it was not a great experience. I hope you have such a booming business that you can either deal with a client or not. Because I can tell you that it is very hard to even get you to answer a call. It took forever it seemed like and you couldn't get it right that what I was buying was a membership, not a timeshare. It didn't have a specific location and it cost me at least 30 days extra because you couldn't get it straight even though the place repeatedly told you. I finally had to call the company and get it straightened out or I would still be waiting.

However you not answering calls saved me money in the long run. I went in a different direction on the second membership instead of going through you. ** was good when I could get him though. I would like to thank him for that. My wife called to inquire about a completely different membership and no one called her back for well over a month. When he finally called back he was complacent about the whole situation.

14 people found this review helpful

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Years ago we purchased a timeshare and have had many great experiences and memories with it. But as time went by and our lifestyle changed we used it less and less. It got to the point where we decided it would be in our best interest to move on and try and sell it. We tried getting information from our timeshare corporation and they were of no use or help, unless we just wanted to gift it back for no value.

After searching around we decided to use SMTN to help us through this process, and I must say we couldn't be any happier. From the beginning with determining a value and listing the timeshare, all the way through the closing, we had nothing but a great experience. Every person we dealt with along the way was helpful and informative, quick to answer any questions or concerns right away either with a phone call or email. Everyone was very professional and polite and the experience overall was one that I would highly recommend to anyone who wants to sell the timeshare.

19 people found this review helpful

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Verified Reviewer
2
Consumer Increased Rating!

Resolution response: July 7, 2016

I spoke with ** at SMTSN & he was very helpful. We came to an agreement & although we had to lower our price drastically he reassured us that we were in a much better position to sell our timeshare. Praying that we get an offer soon! Glad they reached out to us.

Original review: July 2, 2016

My husband & I spent almost $2000.00 to list our timeshare with Sellmytimesharenow. The salesman I spoke with was very encouraging that we had an awesome week & that our timeshare would be a hot commodity. That was almost a year ago! We have dropped the price many times & still not one offer on our timeshare! I'll never use this site again. You're better off trying to find someone to sell it to!!

24 people found this review helpful

SellMyTimeshareNow Company Profile

Company Name:
SellMyTimeshareNow
Company Type:
Private
Year Founded:
2003
Address:
100 Domain Drive, Suite 105
City:
Exeter
State/Province:
NH
Postal Code:
03833
Country:
United States
Fax:
(603) 516-0757
Website:
http://www.sellmytimesharenow.com/