Uber Reviews

I've been using Uber for years with no issue. About 6 months ago I started receiving an error message saying 'something went wrong' and could get past the ride search without this error. I contacted customer service via their website form (since you can't email or call anyone to explain your situation). Uber support could not figure out the issue. After 3 weeks of back and forth with the support staff, I had them delete my account and was told I could sign-up with the same email after 30 days. I've since downloaded the app again and cannot sign up using my email or phone number as Uber says it is already in use.

The most cunning app I have found so far. I took an Uber lets on Friday. It cost me 34.00 And then next day I requested for Uber the app says I have pending transaction even though I had money on my account. I requested for Lyft. I was able to reach my destination. Spoiler alert get your ** straight Uber. Call me **.

Riccardo, Honda Civic, license plate ** in Los Angeles was to pick me up at LAX. Waited only 5 minutes and he texted me to confirm where I was going. He said he would be there in a minute. He pulls up 20 ft from me, and as I walk out from curb he just takes off. I texted him saying, "Where are you going?" He said, "I don't want to take you" and then charged me a $5 cancellation fee despite he's the one that cancelled it at the last second. Riccardo you're a jerk. Your Uber profile states you drive because "Need clients to support myself and loved ones." Such baloney ya loser.

My initial issue with Uber started back in August 2018. My first attempt at opening an account was on August 2nd after attending a concert with my friend. Keep in mind, this was the FIRST time I have ever opened (or at least tried to open) an Uber account. After I provided the necessary information, I was given a big red error message saying that my account had been disabled. How my account had been disabled even though I never opened an account is beyond me. At any rate, I figured I'd go to the website they provided to reactivate my account. As I'm trying to do that, the request wasn't going through. After multiple attempts I gave up, and I had my friend download it and we were able to get home.

I had been using UBER since 2014, and had been happy with the services until the beginning of 2018. In the beginning of 2018, I would try to request a ride through the UBER app, but for some reason, the request would get denied and there was no explanation at all on the app. After months of trying this, I reached out to UBER a few times through my account and through their Facebook page. When they responded via their Facebook page, they stated that they will send an email to me to my email address. When they sent their email to me, it stated that my UBER account was suspended, but did not state the reason behind it nor did they state the time frame of the suspension. I was never made aware of the suspension until this email was sent to me.

Please be careful when using the Uber app. I have had to cancel the second debit card and am still waiting for Uber to refund my account. I found several fraudulent charges. Not only has this happened to me but it has happened to my daughter as well. I will remove the Uber app from my phone as it is apparent that their security measures are nil and that the customers are vulnerable to having their card numbers used for other rides. Since there is not a human being you can speak to and communication is only through emails this is extremely frustrating. I have used other ride apps and Uber is the only one I have had this issue with.

After my husband and I spent 50$ on a trip in July and got a receipt for said trip I pretty much forgot about it until a few days ago (October 27th) when PayPal notified us about 50$ coming out of our account from Uber - we panicked, thought there was some kind of theft going on and an hour later got an email from Uber explaining that, somehow even though we have a receipt we didn’t pay them and 4 months later, without warning they were taking 50$ from us. I remember this money leaving my account because it was a high cost ride, but seriously at best I’m misremembering and only thinking of the official receipt I got from Uber in which case they should write off their mistake or at worst they are double charging me.

I usually take the bus or train to the airport but Thursday morning Uber Express Pool cost only $5 more than my usual bus or train so I decided to go for that. First thing is that Express Pool seems to make you wait 5 minutes before connecting you with a driver. When it did connect me after 5 minutes it told me to walk a block to a nearby corner and the driver would be there in 4 minutes. 4 minutes became 9 minutes, then 11, then 16 and it became clear from the map that the driver was heading to the airport without me.

I took Uber in July and suddenly I receive a charge on my credit card October 26. They are billing people for June and July!!!! I received a receipt in July. How is this possible? The number on the credit card receipt for Uber isn’t a valid number.

The Uber driver broke my luggage when he loaded and unloaded it into the trunk. I was trying to put the handle down to separate the luggage and he said he had a better way not separating them. When he took it out at the drop off he handed me a piece that broke and said casually “this came off.” The arena to engage the pull up handle release was broken.

Thanks for ripping 60 bucks out of my bank account 4 months after the rides took place. Rides took place in June and July. 4 months later, October 27th you take money out of my account. I already paid it once.

My husband and I decided to take the train going to LA Union Station and take UBER to Convention center for my citizenship oath taking. We don't want to be late for my appointment, it's very important, but unfortunately we contacted 3 drivers, but it seems that the 3 drivers can't find us, but we put the right address where to find us and suddenly it seems that the drivers cancelled our rides and on top of it Uber charged us twice for $5 make it $10. Hello Uber? I will never ever use Uber, very disappointed!

Fraudulent promotions - I wish I could give them a ZERO rating! I’ve had many problems with Uber in the past. This time it is it!! NEVER AGAIN! I signed up a new rider using my link and I was suppose to receive a monetary credit toward future rides. They issued it in Taiwanese dollars!! Does that make any sense?! When I emailed them 3x, same generic response, you can’t use Taiwanese credit for your fares. Umm I know! Then why did you issue it?! I didn’t use, apply, or signed the person in Taiwan!! Seriously the worst company and I don’t know how they still get away hiring criminals as drivers!!

Never again will I use Uber. While in Vienna, Austria we took an Uber to the city center from a Marriott. The return trip from the city center was a disaster because the driver (Suzana) took us to the wrong Marriott and would not take us to the correct Marriott. She made all 5 of us leave the vehicle. We are 5 women, all 70 years or older, at 10:30 at night, in a foreign city, in a dark and isolated area. We had to get a taxi to return to the correct Marriott. Personal safety is not a concern to Uber and that in itself is a crime.

I ordered an Uber ride today going from Lafayette Street and Worth Street in lower Manhattan and going to New York Pennsylvania Station. I was instructed to meet the driver at the corner. After waiting for some time my mobile phone alerted me that the driver canceled. I then ordered another car and it said that the car would arrive in 8 minutes. After waiting about 20 minutes there was "NO CALL and NO SHOW". I found myself having to take the subway of which I was trying to avoid.

I urge you, do not use Uber. They are well known but as you use them please be sure to look closely at what they are charging and when they are charging. I strongly emphasize on the when. They charged me on a ride I never used even after I said they are not authorized to. I have record of the trip history as canceled just 2 seconds of calling for a ride and they blatantly ignored it. Never addressed that this was an unauthorized charged. 90 days after this trip, I was sent an email 3 days ago from them stating they will charge me because their system made a mistake. Shortly after this, I figured out that their loophole is to close the account 30 days after your trip so you cannot dispute it then send a notification 90 days later saying their system made a mistake to a ride that will be charged 14 days later.

My daughter's Uber account was hacked and you cannot find a single number or chat to have a conversation with Uber directly anywhere. Uber appears unreachable unless you have a safety issue with a driver...otherwise they appear completely unreachable by design.

Company responded, states charges won't go through. But the scheduling portion of the Uber app does NOT work.

I'm going to share a story about why I will never use Uber again. A month ago, my Uber account was hacked. In fact, AMEX confirmed to me that they had SEVERAL people calling in to say their Uber accounts had been hacked that week. Nothing on the media - strange? Within a 4 day window, 118 rides were charged to my credit card in USD - each totaling over $120+ CAD... Resulting in $8,200 of wrongful charges to my AMEX (thankfully I have fraud protection on my CC, so it was on Uber's end to stop the charges). Even though I alerted Uber immediately when it happened, it took them 4 DAYS to STOP the charges from being incurred/charged to my card.

A short while ago my social media was hacked, and it expanded into many of my accounts (Uber being one of them). I then went on to delete my account but Uber has a policy of leaving the account open for 30 days after for possible reactivation. This led to the hacker reopening my account and using my credit card. I have since had to change all my cards. After trying to find a number to call (which they do not offer for riders) I emailed them to try and get my account deleted immediately. After 3-4 emails back and forth with them all they have done is "refund my money" (which they said was completed, to a card that is no longer valid) and mark my account for deletion in 30 days (allowing that individual to open my account at their leisure). I would not recommend this service to anyone if they value their privacy.

Unfair cancellation fees charged by Uber to customers. Uber is constantly harassing me with wrong cancellation fees for cabs which are getting booked far away from my pickup location where drivers refused to come. So I am charged fees for such situations.

I have been using UberX twice a week, every week since July 2, 2018. On Monday morning I use Uber to go from my house in Mississauga to Pearson Airport, and on Friday early evening I use Uber from Pearson Airport back to my house in Mississauga. Every Monday and Friday exactly at the same time and the same route. Every time Uber charges me different fare, not even two times were the same or even close. Last week they decided to charge me extra money three days after my trip to the airport for unknown and unexplained reason. Uber thinks they can charge you anytime because they have your credit card information. It’s completely a rip off and totally inconsistent charges for the same trips at the same time. I decided to cancel my Uber account and use regular taxis or Lyft; no more Uber anymore.

Uber needs to understand that their cab pooling service is very time consuming for passengers. The drivers go even 1-2 kms off destination route to pick up and drop other pool riders. Kindly understand, this is very time consuming and we don't reach our destination early. Not like the fares are super-low that we have to bear this kind of torturous service. It would be awesome if Uber pool services are far more efficient, in the sense, each following pick up should not be of 5-8 mins of difference in terms of distance. In this way, more people will use pool services and add less to traffic jams. Uber should not just focus on making money but also contribute to lesser vehicles on roads which is very necessary in cities like Bangalore which is overflowing with traffic. Kindly do make an impact by bettering pool services and reducing cab fares.

Today I booked a ride from I.D.A pharmacy. Driver was waiting in a different lane. When I finally found the car and sat in the car. Driver started arguing with me. He said that he is canceling the ride and I need to book another car. If I got get out of the car he will call the cops. He forced us to come out of the car. He came out of the car and was standing at the door until we came out of the car. How can someone cancel the ride and threaten us like this. Drivers get paid because of customers and this is how drivers behave. This was the worst experience as I was waiting 10 mins and he canceled the ride. Driver's name was Sherif and his cab number was ** Ford Focus. Trip was canceled on 20th oct 2018 at 1.28pm.

I joined Uber as prospective rider in case of my car failing and placed money into an account that would be drawn from for each event until expended. I then tried to delete my subscription/acct as an experiment and was told no money would be returned nor sent to a new account once I deleted existing acct.

They screwed me, and won't pay me for the rides I did. They said this week and still nothing so I'm taking Uber to court. They will pay me any way or another. You're not getting away with this Uber! I will get my money Uber. Remember Rhonda ** Uber! Cause you're gonna pay me!

This is the first time I use Uber. I had no clue on how to use the app. Made the mistake of ordering service hours before I needed it. Uber sent two drivers. I was able to get the first before she got to my house and cancel without being charged. The second driver had no phone so I got charged for a canceling fee because he came to my house. There is no number for customers to call for help. All they have for customers is a frigging automated machine. Never using Uber again!!!

We ordered an UBER 12 hrs. ahead of time for a trip to the airport. We were ready, packed and just waiting for the scheduled pickup (which UBER texted). Ten minutes before our scheduled pickup we received a text stating that they were canceling due to our VISA card being expired. We DO NOT travel with expired credit cards. We did check our card and we had TWO years before expiration. Since UBER canceled, I started from scratched, ordered an UBER with the same card and it was processed (our driver was great, not his fault). We did make our flight but was very fast paced and very stressful. Maybe we need to order an UBER 24/48 hrs. ahead of time and if UBER needs to cancel for whatever reason, maybe they will give us the courtesy to text us with sufficient time.

Usually I travel to DFW airport daily for my job. Yesterday I rented Uber just as I do everyday. My driver was Glorelys. I am deliberately writing this review in order to educate consumers and since Uber has monopoly is U.S. and they feel nobody or no review can harm their reputation. This, Glorelys was new immigrant from Venezuela. I just don't want to discriminate, but because of my experience I asked her when did she moved to U.S.? She didn't know a single word of English. She was talking in Spanish with me and authorities at the airport. Though I was guiding her on right path, she didn't heed my advice since she didn't understand English. She roamed around airport for 1 hour and Uber charged me $12 more than usual charge. I was late for my job. Instead of giving me refund, it charged more for driver's fault.

After many attempts explaining my situation, it became apparent that Uber has among the worst customer service I've ever experienced. Many contacts with Uber regarding this issue, here was my final attempt to receive fairness from this company. Actually my final attempt was today, Oct. 15, 2018 where I was advised that my claim is too old, their final excuse to keep my money. I began this process within a week of the trip. Here's my story...

I ordered an Uber and the driver was very nice so I tipped him atter. I kept getting error messages while trying to tip saying that it wasn't going through. I waited a few minutes, tried again, and success. The next day I checked my bank account and saw that I was charged the tip twice. I messaged customer service and they credited the money to my Uber account. I wanted a refund because I rarely use Uber and I just wanted my money because I only authorized a one time tip. After many back and forth messages they still refused to refund my money. I will never use Uber again.

I took Uber like I have many, many times before. I was taking my dog to the groomer and he was on my lap. He met left my lap and I carried him out the car. Needless to say he never made any mess. A day later I received notice from Uber that they had charged $150 dollar cleaning fee plus the regular fee. I emailed them and they sent me fraudulent pictures the driver had sent them saying the dog urinated on his rug. The picture was clearly the front seats of the car and I was in the back seat. Uber still said they believed their driver and would not refund me the money.

Booked 22 hours in advance no one showed up. Bad as that was, support and help department said: "We're sorry to hear that your driver canceled your trip and that this delayed getting you to your destination. I can confirm that no cancellation fee was charged on this trip request. If you were referring to a different trip, please let us know." Well that was nice of them. Then (obviously a form letter since I did not pay anything): "We understand your concern. We know this is not the news you were hoping to hear, but we will not be able to refund this fare due to it not being within our standards. Thank you." So, Uber has no policy if no one shows up after an advance booking? Won't be doing that again. Lyft next time.

First and foremost there is no phone number to contact Uber. Is that legal? Second of all, I have used Uber about 20 times. Great idea but what they do not disclose is that on top of the charge that you pay when you schedule a ride they add an additional charge usually under a dollar. For WHAT? Example: I just scheduled two rides, both for a friend about 30 minutes apart. The first ride was 14.67, the second ride was 15.37. I checked my account and they charged me .40 for no apparent reason and .12 for the second ride. They do not tell you what it is for but it is an unauthorized withdrawal. Pass this information on. How long will customers allow ourselves to be ripped off? It shows how absolutely lazy we have all become to even allow these companies to continue to rob us.

I have a disability which limits my walking. I can't drive due to severe nerve damage and uncontrollable reflexes. The closest store to me is a Family Dollar which is .02 miles from my house. The cost for me to Uber there is $6.50-$7.50. Along with all other companies promising cheaper pricing to make conveniences more affordable is yet another lie. After putting Taxi Cab Services out of business, rates skyrocketed. I can't say how so very disappointed I am with Uber. I have an upcoming surgery which I pray will be a success. I would love to be an advocate for anyone having to utilize transportation services due to no available bus routes so they may travel when needed at a fair price. I use to take Uber to work, the last two years I've paid a private driver to transport me to work, which is cheaper than Uber (12.4) miles 5 days a week. I haven't been able to work in the last 27 days and would appreciate the use of affordable transportation.

Well, I went to Lax from end of the el toro road which it was 54 miles and 1 hour and 8 minutes. When I called Uber to adjust the trip at the first he doesn't accept that and he said everything calculate right but when I prove that I am right he said, "Yes you are right" and instead of 50.17mile * 0.87per = 43.45$ 62.32 time * 0.1125= 7.01$. And also I had long pick up fee of 5.06$. So 43.45$+7.01$+5.06=(55.72$). But when they make a mistake to calculate the ride and also the support accept that on the recording line. 53.80$Miles * 0.87$ = 46.806 $ 68 minutes * 0.1125$ = 7.65 $. And also I had long pick up fee of 5.06 $. So 46.806$ *+ 7.65$ + 5.06$ =59.516 $.

I ordered an UBER by entering the facility name on Monday. There was no issue with arriving time and price, then I confirmed it. However when I arrived there, it was not the one I wanted to go to. I definitely entered the correct facility name and the name of building I arrived was not even same name as I entered. Also I had to add the correct address by myself and they charged me again. I’m sure that the address UBER programmed into their system was wrong and they took me to the wrong place (driver was nice).

Uber has made transportation much easier, however, it is overrated and expensive. Uber only cares about $ and drivers but does not care about customers at all. First there is not a phone number to reach if you ever encounter any kinds of problems. Only 10% of drivers are actually nice and professional. Uber taking your money when the driver cancels the ride is just ridiculous. Uber should not cut $$ from your account even if you cancel the ride. If our ride cancellations affects the drivers, then Uber should be able to solve that issue for drivers. Customers should not be paying even for a single penny, if they don’t use the ride.

On Sunday I booked an Uber from Ghatkopar to Vasai at 9 pm. The Uber driver's name was Anand, white wagon R. He arrived on time. When he arrived he asked me where the drop was. I told him it was Vasai so he said he couldn’t travel that far because he stays in Panvel and needs to go home. I asked him why did he take the booking then he said he didn’t know the drop location. Then I was stern that I will not cancel the booking so he said that someone was unwell at his home so he had to go urgently (I know he was lying).

Uber drivers made me feel unsafe. I had one Uber driver harass me and kept calling after the fact I cancelled the ride because he had me waiting over half an hour and then called said he drove to wrong place. Most drivers are rude and somehow there's always an issue with the app, then they don't have customer service or a number where someone can be reached if there is an issue. And when I emailed Uber about the driver making me feel unsafe since he kept calling me and harassing me, their only response was to block the driver or call law enforcement. They need to fix the app and thoroughly background check these people they hire!

Worst thing with UBER is that they do not have any REAL TIME SUPPORT. If anything goes wrong you have to fight with the driver and then take out time later on to sit and write a complaint and in reply all you will get are saved templates!!! I had to book and cancel six cabs back to back because driver denied destination and also denied cancelling the trip. And then the funniest thing is after all this UBER blocked from booking any more cab. It's like you go to a shop where the sales guy refuses to sell and then the Owner comes and ask you to leave because you did not buy anything. Is this BUSINESSES or MADNESS?

I had a problem with a driver cancelling and being stranded on the street corner with no ride. I asked support if there was any way to schedule rides so I didn't experience cancellations among other concerns. I got a form letter response saying that the $5.00 I was charged for not getting a ride had been refunded (I already knew that). The email for Uber customer service does not allow for two-way communication. I guess Uber can provide nothing and call it customer service anyway.

I used UBER yesterday for a ride to my home address. After 3 mins in the car, I realized the traffic was too much so I asked the driver to drop me off at the nearest train station instead, which was just 7 minutes away from the spot where he picked me up. My wife booked the UBER thru her phone so I assume the driver would change the drop off location on his phone. An hour later, I receive my Uber receipt for a staggering $60.46!!! I was shocked because according to the receipt, the driver stated that he dropped me off at home which is a lie. I cannot believe they would lie like that and charge me $60.46 for a 7 minute drive. I try contacting Uber four times over this matter but they are not resolving it.

While on vacation in Europe, my wife and I were in an accident in an Uber. It was clearly the Uber driver's fault. Very nice guy, accidents happen. When contacted by Uber they said they would refund our trip, duh. What about the time spent on scene (over an hour), the emotional distress of seeing the other party carted off by ambulance and having been in this traumatic experience. I was just looking for a few credits, not a federal offense. I was told there was no way to determine the amount of compensation for this type of thing. Time to start using Lyft.

I left my iPhone yesterday Oct. 2, 2018 in an Uber. Uber makes it impossible to retrieve item as you can't talk to a live person but must submit via phone (which I left in car) or online only to get a response 24hrs later it's been resolved. I asked for the driver to call me back and got NOTHING. Never ever use Uber again. They exploit their drivers and steal your stuff with no call back. Worst company ever and can't wait for them to fail. All I asked for was a call back from the driver which they promised and never did. Now I have to go back to Vegas without a phone and all my data.

Uber is a total rip-off. They scam drivers every day. You always see premium possible for long pickups but never get them. This means it should be a surge because no drivers are in that area. I have copies of all the premium possible trips and never get premium but charge rider a big premium. My last one was a 2.7 mile trip that took 5 minutes. Had to drive 18 minutes to get there and almost 5.5 miles. The rider paid 14.26. I got 5.43 and that included a 1.70 long pickup! Anyone who says they aren’t screwing drivers is either an idiot or a troll for Uber! That is criminal. I have pics of every one. What rider would pay 14.26 for a 2.7 mile ride that took five minutes??? Had to be surge! I had to drive 18 minutes and 5.5 miles to get to rider.

I ordered food, and it was supposed to be delivered at 6:55pm. At 7:10 the driver, Tariq, contacted me that he could not found my address (5 min from the restaurant), already on Uber website. I gave him some instructions on how to find it, and he told me I gave the wrong address. Another 10 min and he call again that he was lost. When I try to help him, he told me that he could not waste any more time on my order, because he was losing money every minute. He told me that he was canceling my order. I called the restaurant, reorder the food, and went there to pick up. I was parking on the restaurant when the Uber driver calls again, at 6:40, telling me he was in front my house and I wasn't there to receive my order. I lost it. I told him to feed the food to his dear mother and leave me alone. What a bad experience. I will never order from Uber again.

Venmo sent me an email with a code for $10 off an Uber ride as a celebration for being able to use them as a payment method. I applied the code to my account, took a ride, the code didn't apply. I asked Uber support why and they said I had to make sure payment was on Venmo. Alright. I took another ride and made sure Venmo was my payment, still nothing. Contacted Uber support over 7 times and got answers ranging from, "we don't know what ride you're talkkng about", to "select your payment method to apply credit" to "This code expired", "We're unable to refund or credit this ride". Basically, they refuse the email fine print from Venmo and don't care that there was a promo code that was supposed to work on their platform. Very poor service.

I was quoted $6.25 for my ride and charged that. Hours after my drop off I received multiple notifications of a charge of $16.14 and $9.87 being charged to my card for my one ride. Yes 3 separate charges for one Uber express pool ride. I immediately filed a complaint which really only wasted my time and pissed me off even more. I was bounced from rep to rep and had to restate the same information over and over and OVER again. The last rep made it seem like she had resolved the issue until today when I saw a pending charge of $16.14 on my company card which is linked to my Uber account for business travel.

9/30/2018 Arizona Cardinals game. Request Uber driver, app says driver will arrive in 11 minutes. 30+ minutes go by, driver doesn't show up. I call the driver, he says he is on his way, 2 minutes later, driver cancels on me. Without my permission, Uber says they are finding another driver. Another 30 minutes goes by, driver calls and says he came and didn't see me and left. Said he'd come back. I watch, 2 minutes later that driver cancels on me. I wasted 1 hour in the parking lot waiting for two drivers who cancelled on me.

Today I left my cell phone in the Uber. Every avenue I have taken to try to contact Uber has led to a dead end. I need the verification code sent to my phone in order to login from my desktop. But I do not have my phone. So I cannot get the verification code. There is a page purportedly just for resolving this issue. But it no longer works. I emailed customer service for help getting into my account and at 12 hours later, I have not had a response. I emailed them all day, actually. I called the only number available. That number is for drivers. There are no telephone numbers for riders unless you have the app on your phone. But I don't have my phone. The lady on the driver line promised to help me, then she put me on hold for 40 minutes. So I finally hung up. While I was on the driver line, I heard all the things Uber is doing for their drivers, as a "driver centric company." They do not care about the consumer at all. This is wrong. Just plain wrong.

I have been driving for Uber for about 6 months now, and they are horrible. When I try and cash out on fast pay it’s always something going on with their site. I really hate that when you call them nobody knows nothing. I sit online with Uber for over an hour and nobody even came back to the line. This company needs to be close because they are inconsistent and does nothing for no one other than Uber. I would not recommend them to nobody not even my damn dog.

I booked my Uber cab from Cantonment railway station to Bengaluru airport. After my ride gets started, my driver received a call from other customer for pickup. Suddenly my driver asked me to get down and book for a another cab. I ignored him and asked for the reason. Then I come to know that he is working for both OLA and UBER. The 2nd customer is from OLA request. I confirmed this from OTP option asked before started ride. Then I requested the customer to drop me first as I am already delay to my flight. Finally the driver not dropped me in the actual destination... hence I missed my flight... At last my important official meeting got canceled because of me. I am demanding from UBER at least to refund my missed flight charge 3500/-. I am not getting proper response... Feeling very bad about this... Need justice else will go to any extend to get back my loss.

I was exceptionally satisfied with Uber until yesterday. On reaching my location, my app showed a payment amount. The Uber driver requested a higher amount than the app request. I paid what the app showed, and the cash function on my account was revoked. Follow up customer service? Was shocking despite me using the service daily. Wrong platform to answer the query, electronic response. Nobody can or will assist with a genuine query. I've installed Taxify.

I have never had an issue with Uber in the last two years of using their service until two days ago, when I scheduled a ride the night before. Upon entering the details, a window popped up on the app indicating a Pick Up guarantee. If the driver did not show up within the window of time allotted, the passenger would be credited $10 for a future ride so long as it met the eligibility criteria. My driver exceeded the window of time and arrived later. As a result, I was late to arrive for my appointment. I wrote to customer service and requested the credit. The rep stated they would credit $5 instead. When I quoted their policy verbatim, the second rep stated they would not be paying any additional credit. 24 hours later, they still haven’t even credited the $5. It’s annoying that as a loyal user with a pretty good rating can’t even get something like this resolved, and in line with Uber’s policy.

No problems with the riders. Uber app charged the incorrect card at the end of the ride, despite profile setup. No big deal here. I requested the charge to be switched to the other in the account and they could not make this basic transaction in more than 10 days I left the ticket open. My periodic follow-ups were useful only to be told that a specialized team was looking into it. I never asked for troubleshooting details but only for the charge to be switched between the cards registered in the account. Customer service just bounced me back every time with no excuse, given the type of request. I could not add that ride to my expense report in time to be reimbursed by my company as it was a business trip. Thanks Uber for that!

Worst case scenario with Uber is that they don't have customer care number available in India. I paid twice for a ride as I have booked a ride and paid via my debit card and transaction had done but Uber shows me an outstanding payment of my ride and when contacting them via email they response very slow. Plus when I finally got a call from them they said, "We have blocked your card and to remove that send us the transaction script" and even after sending them they said that it's not proper and after sending them one after another mail but still I don't get any reply. I am very much sure that Uber should be banned in India till they got a customer care office in India.

As Uber driver in North California. This is second time happen to me in within six months. I got a text message from Uber says they identified improper use of the app as a result they remove my promotion from my earning period and will deactivate my account if similar problem occur again. I talk to support customer service. They send my case to an expert and after waiting for 36 hour for their reply and demand them to explain to me what mistake I have done in order to avoid doing it again because I really care about my job as Uber driver. They seem to be careless and sent me same message. They send earlier like robot message.

Uber driver stopped then drove off without explanation and cancelled my trip once he saw my grandmother was in a wheelchair. When making a complaint they said they would look into it but could not tell me the outcome. Disgraceful company.

Uber has no customer service phone number. The only way you can communicate with them is by email. And it usually takes 4-5 days to get a response. My Uber account continues to be hacked even though I removed the app from my phone months ago. I am getting fraudulent charges on my credit card, but I cannot get Uber to help me. I just want them to delete my account completely so I don’t have to keep getting new credit cards.

I book cabs through Uber app a lot many times. Some experiences was good some was bad but my recent experience with Uber was just nuisance. I have to take my sister to the hospital as she was not feeling well in the evening, so I booked a cab via uber. The distance was hardly 3-5 km from my pick up location to my destination. First it took 10-15 mins to connect me with one driver when my pick up point is very near to the main highway (less than even 1 km). And 10 around cabs are always available in this area.

I was given a fare of 6.31. I was billed 26.31. After I reviewed my trip my destination address totally wrong. I have been writing back and forth with them for 2 days. Now they cannot seem to get it right. I was wrongly charged again after their review. Was given a partial refund. Then they wrote me saying I will get the rest. I am still waiting. This is just a unneeded pain in the **. Horrible cust service. I will be trying Lyft.

Customer service on the part of Uber completely sucks. Had problems requesting a ride twice that system errored, got locked out of my account because of your errors. Went through help to unlock it and it errored twice. Again same EXACT problem. Tried help again. ZERO response from customer service the second time even after following your prompts online. Bad for business when people are trying to use the service first time on vacation. Ended up having to use taxi service. It's over 12 hours later and STILL no response from Uber. Hope they end up out of business. Will certainly be reporting poor ratings anywhere & everywhere I can including BBB & state attorney general.

As a rider all is somehow ok but as a driver this company is the biggest scam ever... They will use you, abuse you and throw you like a piece of trash after you get just a couple of traffic tickets, claiming on your driving record that even the non moving violations are moving violations for them... This nasty company full of thieves will steal drivers' tips and tolls and squeeze out of you and your car all they can before kicking you away...

In June, I ordered an Uber car to pick someone up at Marseilles Train Station and bring them to an address that was one hour away. The screenshot of their quote showed that the cost would be between 192 and 254 Euros. There was absolutely no mention of a surcharge. They then charged me 471.02 Euros ($742.47 CA) saying the ride was at a high traffic time. It was 10:30 pm at an almost deserted train station.

While traveling Europe I spent over 500 Euro with Uber. They overcharged me on 25% of the trips I made compared to the quoted price given on phone app, after the ride was completed. One instance they quoted me 40 to 50 Euro and charged me 70 Euro! Over a 100 Euros were spent from overcharges compared to their quoted phone app price. This seems very dishonest to me.

I have attempted to set up Uber on my phone for a month now. It kept saying that my number was already registered. After multiple emails to the company explaining that I have not register my number and sending all the information they requested it never got resolved. It is a waste of time, useless customer service.

Humble, Texas. September 15, 2018, I ordered a ride and was picked up by Edwin, driving a Toyota Corolla. The ride was quoted as $11.45. Later that evening, I tried to order another ride and received a message that I owed $35.00 for the previous trip. I requested a review of the fare, because the morning ride is a regular ride to Dialysis, 3 days a week and $11.45 is in the normal range. I received a message today stating that the driver reported a mess made and I was provided with 2 pictures...there is no mess shown and I know a mess was not made because I didn't have anything to make a mess with.

My issue with Uber is they quote you a price when you complete your trip and days later the price is different. They don't tell you anything. I started using one card just for them that is how I found out and if you check your receipt it's says wait time or toll surcharge and fees. This is robbery and they need to stop. The drivers are saying they arrive and most of the time they are in the wrong place or they drop you off in the wrong place and pretend they did not hear you say no it's over there. That's stealing.

Spent way too much time today setting up our Uber for Business account since several folks from our company are going to be traveling. Sounded like a great concept but after getting everything set up I was informed that they needed three days to process our account. Nowhere was there a mention of that and we've used Uber individually for a long time. So, tried to get some help and they just weren't too concerned or interested in trying to resolve the issue. So account is deactivated and we use another provider who seems to care a lot more about customer service. Just a warning...

Since February of 2016, I've been using Uber on behalf of the company I work for to schedule rides for our clients coming into town. I've probably spent close to $1500 in gift cards alone since then. I've never had a problem until yesterday. After two company cards, a PayPal account, and multiple attempts to pay through the app and the Mac, I could not get their system to accept a payment. I confirmed with my bank, that the issue is not the card. In fact, the bank is holding these transactions. But Uber doesn't have a record of them.

My account was hacked and the hacker did rides fraud and charged 800 soles and Uber when I reported charged it too. My credit card 800 soles and after all the proof provided by me they agreed to give the money back and they mistakenly send it some unknown account not owned by me even though I reminded them my right account and now when I updated all my information they asked for dragging for 2 months and now when I was upset they decided not to return my money and block my account. Great way of robbing.

I tried to add my daughter to my Uber account and ran into numerous problems. I am in CROYDON, PA and my daughter is in Philadelphia PA. My daughter needs the Uber getting back and forth to work. We have messages that the payment needed changed, invalid payment method. There is no customer service # to call so I am dealing with a friggin robot. Robot says they lifted restrictions off my account. My daughter tries to use Uber again and gets a, "Oops something went wrong!" Only good part is I can curse out the robot and not get hung up on. Uber needs a customer service representatives, not robots to have any satisfied customers! Uber is a big joke!

I had booked a ride to take us from a restaurant on Canal Street, to the West Village. The driver stopped at the wrong place. We signaled him NOT to make a U turn on a busy street: we'd cross with the light. We did. He charged us for waiting time. Then he took the wrong route, and we wound up in New Jersey. We told him he had the wrong route, and he screamed "I KNOW WHAT I'M DOING." In Jersey City, there was an accident in front of us - a bad one. He swerved, and nearly started a second one. Then he told us "as a courtesy" he wouldn't charge the NJ surcharge. After we got back to NY (another "courtesy", he wouldn't charge us the toll), he started taking us to Brooklyn. Twice. Again 'I KNOW WHAT I'M DOING'. Two sixty year olds have to act like James Bond and jump out of the car when it stops, to get away. We were further downtown than when we started. Uber's reaction? "Oh well, we refunded your fare."

Took a Uber ride about 8 minutes. The driver was Spanish. 3 hours later get email Uber takes $80 out of my Visa card. Apparently driver says 3 hours later I did damage. This is Uber's cleaning fee then I find out the driver was suppose to be a ** but I called, filed complaint but this is a scam all over Uber.

I’ve driven for Uber for 3 years and constant battle for them to get fares accurate or my rides disappear completely. And it’s always in their favor. And always the bigger fares. I’ve never been overpaid for a ride accidentally. Customer service is a joke. They act like idiots who can’t understand common English and only ever send a canned response. It is the most frustrating customer services I’ve ever dealt with. Uber treats drivers as though they are expendable. When they list how many miles I drove on a ride it is always less than that what I actually drove according to my GPS.

Uber is continually squeezing profit away from drivers by changing their policies. I've been driving for over a year and have a nearly perfect rating. I do a fantastic job for this company and I feel completely unappreciated. I am not alone. Every month that goes by, Uber finds ways to change their policies to be less friendly to drivers, who they call partners. They have made it clear to me more than once that I am expendable. Regardless of the service that I provide for them, they are aware that hundreds of other drivers signed up today, and if I don't like it I can leave. They're changing incentives that we have counted on and taking up to two-thirds profit in many rides. Uber needs to be held accountable and must show their appreciation and value of the drivers who are the backbone of their business.

Requested an Uber from hotel on the beach to the airport, about a 45 minute drive. While I was waiting I noticed a car similar to the one I was expecting pull up and three people jumped in. Waited a little longer and then noticed that I was on my way. Someone else had taken my ride. To add insult to injury I couldn't request another Uber until that ride was done, and I got charged for it! No response as yet from Uber, I wonder how long it takes for them to respond. The driver obviously didn't verify who he picked up.

Driver took me to wrong destination - claiming I had entered the wrong address. I typed the address into the app, but it defaulted to another address (thanks, Uber). I paid about $12 extra and 15-20 extra minutes to get to the right place. I hate Uber. They just don't get it. LESSON LEARNED: When getting into the car, BE SURE TO CONFIRM your desired destination by exact street address with the driver. Uber's drivers simply follow the GPS in the app and won't ask to confirm. Uber's drivers are stupid automatons. No wonder Uber is on forefront of developing driverless technology... they are practically there already. The Uber app will offer several alternate destinations as you type in the destination address. If you, by chance, tap the wrong one - and don't notice - you'll wind up on wrong side of town. Uber accepts no responsibility. Be careful using its app. Be careful with Uber. They rip you off and you have no recourse.

As a former UberEats driver this company has HORRIBLE customer service and most of the representatives cannot comprehend English. They take you around and around asking you the same questions over and over again and they have no respect for the drivers, though they love issuing apologies without solving your issues. They have constant issues with their app and as an UberEats driver your trips REGULARLY go missing and you have to fight tooth and nail for your missing money, IF they even solve it. It sucks when your trips go missing because you then lack proof of the delivery unless you screenshot your trip (which is ridiculous to have to remember to do for every trip) which makes speaking with their unprofessional representatives even more difficult.

I got this guy and he charged me and never came. He blamed the GPS when I gave him clear directions then when he finally saw us he drove off and canceled the ride charging me $13 and still charged me plus a $5 fee for driving around. What a scum bag. Spread the word so people know. I don't want this happening to other people I want you all to be aware of what some Uber driver are doing. Be careful and always check your online receipt because they are ripping people off???

I linked my credit card to Uber for Epayment purpose but after my travel on 09/08/2018 Driver ask me to pay and I told him I linked my card. It will deduct from my card and driver said that, “I am not received money. Please pay cash,” hence I paid cash. Now again they deduct from my card also. When I contact help center of Uber they told that cash exchanged outside the Uber system cannot be recorded hence we cannot take account and cannot adjustment are refund.

I’ve been working for Uber for a week, I tried to pay out my funds, it won’t allow me to, I've called technical support and each person had a reason why I cannot get my funds. This establishment is very unprofessional. Having a conversation with the support team they will repeat the same thing over and over and no resolution. I would not recommend anyone who doesn’t have another income to drive with Uber. Terrible.

I ordered a Uber for work 8/28/18. They then sent me the text message saying he would be there in 5 mins. I continued to get dress. Not even a minute after that message came thru it said he was here... so I quickly called the number it gave me and asked him politely for 5 mins. He said ok. I told him where to park. I run out 4 mins later and there is nobody there and It says I canceled the order. I then had it reordered for me receiving the same driver Richard Kia Soul **. It sent me the same message saying 5 mins. I decided not to take the chances and sat outside waiting for him for about 7 mins. When nobody showed up I tried the contact number, took me to the voice over thing. When I checked to see where he was it said I canceled again. Now tell me why would I recancel an order I deliberately just redid?? And when I contact customer service thru the app like it says they don’t care!!

Uber is fine unless you're trying to cancel a trip. I accidentally booked a trip. I contacted the driver and immediately within 30 seconds and he did not cancel it. I responded again 5 minutes later. The driver did not cancel. He finally told me to cancel after he arrived at my destination. The issue I have is that there's no cancellation button. I was scrolling through every area of the Uber app trying to figure out how to cancel this ride even after I contacted the driver and I could not locate anything. Upon intensive internet search trying to find an 800 number to call Uber directly and being unsuccessful I finally did an online search and was told thru a wiki article how to cancel a trip... to click on a tiny picture of the driver to access the cancel button. This is deceptive practice. I was charged $13.37 because of the driver's time because he did not cancel the ride and I had no idea or information on how to cancel it myself.

I have seen the Uber commercial where they claim to do background checks for the safety of their riders. Well I had an incident in 2011 and they hired me in 2017 let me setup my life to drive and support my child and wife and out of nowhere ran a background check and closed my account and I have a 5 star rating and I just think this is unfair and they should have taking care of this before they hired me.

Can you believe this? On 26th August I booked an Uber ride in Bangalore (car details is for Driver names Babu driving a Swift Dzire.) The driver was a pig and he made me get out of the car in the middle of the road. I even called the Police number from app and reported a complaint against the driver. Uber Representative called Rishi had the audacity to email me saying that Uber will deactivate my account as I misbehaved... Now let me get this, I a female misbehaved with an illiterate, uneducated local driver who is a male... Hmmm Uber I wish you stop services in India.

While visiting Nashville for a concert on August 25th, I scheduled an Uber ride at the quoted rate (iPhone app) of $21.**. We traveled from 5th Avenue, not far from Bridgestone Arena to the Gaylord Hotel. Upon arrival, I tipped the driver in cash, and we exited the vehicle. A few seconds later, I received a notification that I had been charged $79.72! Uber informed me that there was a "surge charge" (which I had never heard of) and that it is applicable, essentially when there are very few drivers available, relative to the number of riders needing rides. Supposedly, the rider is notified of the surge charge before accepting or rejecting the ride, but I wasn't. I was simply told "$21.**", then charged $79.72. There were plenty of taxis in the area that I could have taken with no waiting. Going forward, I'll routinely be using Uber's competitors when available, then taxis unless it's cost prohibitive, then Uber as a last resort.

My husband and I went to the Taylor Swift concert in Nashville TN last night, August 25, 2018. Our Uber experiences have always been great until early this morning when trying to get back to our hotel. I don’t understand how it cost roughly $26 to get from our hotel to the Nissan Stadium and $185 to get back to our hotel after the show. That is price gouging and it’s illegal! We paid it to get back to our hotel because that was our only option, but that kind of money is needed for the house payment! I am extremely disappointed in Uber! I understand the demand for a ride was high, however 5.7 times higher is unacceptable!

I'm trying to dispute an Uber cancellation fee, and it's apparently impossible to do so on the website. You're told to click the arrow twice and select Problem with Cancellation Fee, but that's not findable. I'm bothered because I was at the location, having booked it just inside the building entrance and then having sat on a bench in front. The driver never called me, which he/she should have done if there was any confusion about the pickup point; I rebooked and connected with the new driver at the same location. Very poor service, I'm heading for Lyft from now on.

My name is Clarence **, I was currently a full time Uber driver, Uber decided to deactivate my account which was my bread & butter for more than 13 months straight, I have a 4.90 Uber rating and I have drove more than 4800+ folks with awesome compliments, my bills which included car payment and insurance, rent and etc. My car that I financed a year ago was strictly for Uber, now I'm on the edge of losing my car and other things that matter. Please can someone help me as Uber has deactivated my account for a annual background check, I've been working for Uber for over a year and I have passed the requirements to become a Uber driver, so my question to Uber is why? Why me? And I've still haven't gotten a good response and I've been telling them about my bills and situation and they seem not to care.

Beware, when you choose Uber Express Pool because they tell you to go far to meet the driver, and the driver never lets you know he is there. They only give 2 minutes of waiting time. And then the Uber charge you a fee of $6.00 which is more than the cost of the trip. It is a scam.

I've decided to write a review only after a second experience of this kind. I will continue to keep close tabs on all Uber charges from now on. The fìrst time I was charged for a round trip to and from airport at the next pay level up (limo level). Uber was adamant about the charge along with the driver, despite the verifiable fact that had I actually made the trip reported, I wouldn't have landed in another city which happened to be 2 hours away by plane. This was 3 hours after I arrived at airport. The other issue verifiable by Uber's hold on my credit card for the correct amount. Price was double the authorized charge.

So I scheduled at 4:15 to 4:25am pick-up from Uber to go to airport. Uber driver notified at 3:50am and dispatched to my house. Driver leaves before my pick-up window, does not tell me he is waiting (neither does App) and I get charged a cancellation fee. I try a second time to locate a driver on Uber but none available and a driver also not available on Lyft. I end up with a taxi and a hefty fare charge. Uber touts that they offer a guarantee that your driver will be there during your pick-up time or they will give you a $10 credit. It took two e-mails to get Uber to reverse the cancellation fee, this happened only after they admitted that their driver left early. Poor, poor driver service and customer service. If Uber will not stand behind their guarantee then how can you trust them to pick you up on your scheduled time? I only ask for accountability and dependable service, isn't this what we are paying for...

The booking fee is a phony ploy to enhance the total bill. It is a tactic used by unscrupulous cell phone providers and wifi providers. My experiences with Uber have been very positive but I really resent the cheap shot of adding a "booking fee." It is completely unnecessary, and uncalled for.

I have used Uber twice and received good service. The drivers were prompt and polite and UBER billed me correctly and efficiently. However, today I had a bad experience. I contacted Uber. I was told the driver was 3 minutes away at a nearby market, which is about 3 minutes from my home. I waited 10 minutes and the driver was still 3 minutes away at the same market. I waited 15 minutes, then I texted the driver to tell them that since they didn't show, I wanted a credit. I had to get a ride from someone else since I was already late for my appointment.

For two+ years I have asked Uber to reimburse me for daily, weekly, monthly and annual services not received by me. None of the formal complaint files provided by Uber address such matters that are routinely provided by virtually all other Business.

The driver has submitted a claim for $150 through the app. After calling him through the Lost Item option on the app and confronting him about it, he claims he has no idea what I'm talking about and that he's "too busy" for this. His claims are false and fraudulent, and I will NOT be held liable for a fraudulent scam. I will be reporting this company and your driver to the police for fraud. I will also report you to the Better Business Bureau and raise hell on any and every social media site known to mankind.

Whenever I book a bike or cab from Uber they never came in location from which I have booked the cab. They always go somewhere else, the problem with uber is picking up the location. Its app picks up the wrong location and the drivers goes somewhere else, then I need to help drivers to get my location. So here is the incident: yesterday (10 Aug 2018) I booked a Uber bike and I put my drop location, the same location I always puts whether it’s uber or Ola and before reaching the exact location the driver says, "This is the location you have put and I will not go beyond this location," I told him that, "You will need to go from another side. This street is closed to get my place," he denied to go. I told him, "If you drop me on my location then you will be paid otherwise no payment."

I’m really disappointed with Uber for what I feel was “pointing of a gun at my face and rip me off” at the very last minute when I needed the service the most. I had book a trip from Madrid to the Airport, I was showed a fare from low to high, I was ok with it, I ordered the service. Less than 10 minutes before my trip, I received a message from Uber saying that due to congestion and demand (6AM and Madrid was empty), I will be charge 50% or more. I received this message and at the same time the confirmation that the driver was on its way.

Beware. This company allows drivers to submit fake pictures claiming you made a mess of their cars and will charge you up to $150 extra without even giving you the common decency of a phone call. I was hit with a totally false charge and Uber initially refused to refund me. I did absolutely nothing to the driver or his vehicle yet when this claim hit my email, because Uber does absolutely nothing over the phone, they had already charged me without hearing my side for any details. Please avoid this alleged criminally designed company. They are not worth the headache and definitely not worth your hard earned money.

The Uber website states they have a phone numbers for customer service, (not the emergency number, or one out of Singapore), to reach someone 24-7. That is an untrue statement. They take you through several layers, click here, click there, and then back to a website that you have to sign in and create an account. NO PHONE NUMBER!

I have never experienced a worse service experience than I have had with UBER both here in the US and on my recent trip to the UK. I don't understand how a company can be allowed to do business when it treats their customers the way I was treated. I got a promotional code from Citibank AAdvantage credit card services to use a promo code so I can get credit on my first 2 rides with Uber. I had never used Uber before so I downloaded the App and proceeded to put in the promo code. I kept on getting error messages so I tried to get a customer service phone number in the US. To my surprise a company as big as Uber does not offer any phone customer service in the US. A multibillion dollar company with NO PHONE CUSTOMER SERVICE!!!

It's been 6 months for today. I had recharged for 1000 on Jan 31st 2018. I see that in my payment there is a balance of only 650 Rs. When I started querying Uber on my 350 Rs till date these shameless guys haven't turned up to me with a valid justification as in where that money went.

I do really appreciate the value of the Uber Pool. You can't beat the cost. Drivers are typically very friendly, but the GPS they use is terrible. I usually have to direct them because the GPS is so lacking.

Uber is helpful to get around as we do not live near a city bus. We can open the app and see how long a ride will take. This helps the teens and seniors in our family when I am at work. It is competitive and cheaper than a taxi.

I had left my phone in an Uber car whilst away on business in San Jose in April, I am yet to have a satisfactory conclusion to my dispute. I went to my hotel room and got my tablet device and went to the Uber website and logged in however, couldn't do anything without an SMS verification which would be sent to my phone which was in the car, so pointless. I downloaded the Uber app on device but couldn't operate anything there. I even logged onto Samsung website and attempted to force my phone to ring but it was out of power. The only way I could get hold of Uber was by writing on Twitter at how bad my experience was and they asked me to private message. I then explained where I went from and to and the times and took a snapshot of the email receipt for the trip.

I was very happy with Uber until my last experience when I had a ride with Uber to Kashmiri gate. When I booked the ride I was shown 188/- for my ride. As soon as driver arrived he said it is 285/- fare showing on his app. I thought it will be updated. At the end of the ride driver asked me to pay the amount showing on his app. I showed him it is 188 on my end. He said, “You can escalate it later with Uber. Right now you will have to pay 285/”. I paid it, also the receipt I got from Uber is still showing 188.

Very pleasant drivers, very clean cars, great price too. Overall excellent experience. I will use again and recommend my family and friends to use Uber.

I love using Uber. Sometimes the price is higher than the cab service and that sucks. If they were a bit cheaper I would use Uber all the time!

I’ve use Uber for the last 2 years and never complained about anything even when I had small issues. Today I’ve tried to talk to a human being for the last 4 hours and there is NONE existence!! The automated stupid robot keeps emailing be nonsense - I asked for A ride at 4:30 am and it said driver is 9 min away for $35 rate - after 30 minutes I saw on the app that the driver is struggling to find the place - I called, texted and no response. Finally he canceled. Second driver showed 7 min away with the same rate. The same exact thing except this one the driver at least called. Trust me I don’t live in a desert. I’ve had many rides on the same location.

Both drivers were early and courteous. They were both efficient drivers and got us to our destination on time. The only objection was their route of travel. Since it was our first experience we did not know we could have told them there was a faster more direct route to our destination.

They don’t care about safety. I was a driver for Uber and they all time send me 6 or 7 people and my car only 4 people. When you tell the company this not good for the car and not safe they say cancel the trip. When you cancel the trip they get mad at the driver.

Used Uber when we were attending a wedding in CA and they were prompt and the driver was good. Driving on CA highways can be stressful but the driver knew where he was going.

I ordered an Uber around 1130pm on July 20, 2018 for a 4.6 mile drive that would normally take 10 minutes. The regular car said it would cost almost $17 and the rideshare option was between $11-12. I opted for the cheaper option to save some money. The app told me the driver would arrive in 5 minutes, I waited in excess of that for the driver, fine. I get in the vehicle and settle in to look at my phone to see the fare jumped to $14.06. I agreed to one fare and Uber charged me over the agreed upon fare. Not to mention the driver drove so slow as if he was waiting for another pickup along route. I arrived to my destination much later than expected. He would stop at stop signs and wait half a minute before moving, it was past midnight at this point and there was nobody on the road. He also drove a route that was slightly longer than another.

The only problem I ever had was at Las Vegas airport at passenger pick up. I had to wait almost an hour and had to cancel twice before a driver actually showed they were going to airport. All other places were good.

Was a little nervous to use but after I did, I found that I felt very safe each time, very polite drivers, clean cars and felt very comfortable. I was impressed.

Contacted Uber via Phone app for services from address used on multiple occasions. Uber provided four locations for me to travel to be picked up for my ride! Aren't they supposed to pick me up from my location? I ran with arms full of packages to four different locations. The driver was most likely unfamiliar with area, thus the reason for the many changes. I couldn't keep up with the driver's request for different locations via foot. I finally sent a text to the driver for clarification.

Uber is easier to use than a taxi. Instead of trying to find a cab, I just ordered a Uber from my phone and the driver found me. The car was clean and the driver was courteous.

I am very impressed with the overall concept of the Uber and the dependability of service. Drivers are personable but not overbearing; courteous and intuitive - every customer does not always want to interact or converse.

I've only used Uber once but I had a good experience. They arrived on time, took the shortest route and got me to my destination. He was very pleasant and friendly.

I have used Uber since they came to my area. The prices have skyrocketed since they first began service here. The last two times I used it, the driver was lost and driving around forever so the wait was extremely long. Besides the price hikes, I really like Uber.

The service is great! I trust my children riding with Uber. And the benefit to the community is not measurable, I’m confident the service has saved many accidents and damages to persons and property.

I like Uber for the most part. Their prices fluctuate (increase) frequently. There is no phone number or email to get in touch with Corporate. You get charged when the drivers go to the wrong place and say you aren't there. You get charged when you cancel but you don't get anything when drivers don't show and there is no way to make this known. For the most part it is ok but, these are things that have happened to me or family or people I know.

Uber has really been difficult. I would like to use my account to order food but the number associated with my account is almost 5 years old. I haven't had that number in AT LEAST 3 years but they will not allow me to change it because according to support the only way to change it is through the app. So I download the app and enter my number but obviously that doesn't work cause it's not associated with my email. It is however associated with the driver account I attempted to make but there was no email associated with that account because the process was not finished.

I send for an Uber service and they gave me a price. After arrival, I ended up paying $25.00 more. This is the first time it has happen. I will never ride Uber again. People should know the final amount before accepting the service.

I have used several ride share companies and believe it’s the best idea for travel, whether short or long distances. The drivers were always on time for pickup and drop-off to all destinations, were always polite, informative, and cordial but most importantly, I always felt safe because they were registered with a business who does background checks, would provide photos of the car and driver, accepted all forms of payment, conveniently provide their app on smart phones, and rating scale for satisfaction.

Always quick to confirm a ride no matter the time of day of the location making it very convenient. Use them often to and from the airport, very dependable.

The vehicles were all clean over our recent trip to Washington DC. The drivers were all kind and friendly... Overall, it was a much nicer experience than the cab rides.

Uber is not only an excellent service, it has been for me one of the most important service I can’t live without it, practical and all my experiences up to today very good, with very kind and respectful drivers.

I usually have good experiences with Uber. Drivers are pleasant and cars are clean and on time. My only complaint is the extremely high rates at peak times. I had one trip where it was $60 to the event and $315 to return home. Obviously, I had to find another way to get home.

I used Uber when I had no ride to my post op visit and couldn’t drive yet. It was a lifesaver! I got to my appointment in time and caught another driver back. It seemed a lot to spend $50 round trip but also a necessity when I couldn’t drive.

Usually excellent. The one time I had a driver who went 2 hours out of the way (while I fell asleep) the charge was enormous. Uber credited me back within 2 days.

An Uber account that was recently set up was hacked today with my credit card info being use to charge at least 3 trips in North Carolina, all with the same driver. Fortunately my credit card company's security is such that they caught it shortly after I did and canceled the card. It seems to be virtually impossible to cancel the Uber account. None of the so-called Uber support numbers function nor can one find out how to do it online.

The drivers were fine. The problem was I could not speak to a live person. It was very frustrating not to be able to talk to a person. On occasion it took me over 2 hrs to book a ride. Their system went haywire.

I used Uber for travel to and from airports. It is a great way to get to my planes or final destination that is often a good distance from the airports.

I have only used this occasionally in a few cities and each time the experience was well worth it. The description of the car and the estimate of cost were both great. The cars were clean and modern and the driver was courteous.

Car was dirty inside and the air conditioning did not work. The price was fine but I expected a much more desirable vehicle. I am glad there wasn’t some with me because the back seat was full of clothes and sports gear.

I've been using Uber for years to take trips home from the store. It's a really convenient app for me, especially because I don't have a car. The drivers are almost always nice. I think it's been so rare for me to have a bad experience with someone. Also, probably the one feature I have not been a fan of us is seeing my customer rating, gives me a bit of anxiety. Overall it's a good service. I've almost never had to wait more than 10 minutes too. The prices have gone up but I am thinking (and hoping) this is because they will pay drivers better.

Uber works. I have used it in several places around the world. It is usually cheap, convenient and hassle-free. However, surge pricing can get out of hand. Also, I'm not convinced that they treat their drivers fairly.

It is a good service but the website or app has very little on questions from users. It is very difficult to see if the service is good or not through the website. You need to try it first and the service keeps on changing without notice. Which in some ways is great but no upfront info or call in to talk to.

I was planning on taking an Uber to Midway airport on my recent trip to Chicago. I was planning on leaving at noon. I checked what it would cost me around 11:30. I was quoted $35. 20 min later when I got down to the lobby and ordered my Uber, the price jumped to $58! I switched to Lyft which was only minimally cheaper. Next time I will leave myself more time and take the train! Very disappointed because I really enjoyed taking Uber from the airport. Never again! Taxis are cheaper!

The first time they left me because I wasn't outside fast enough and when I did the app again that morning the price had gone up. Time was of the essence because I needed to get to the airport. I then took a shared ride. That's when I learned what that means and everyone wasn't going to the airport.

Not a regular user of Uber but the five times. Uber it was convenient, safe, and reasonable priced. Much less than a DUI and paying for airport parking.

I have used it regularly especially in Europe. Found it to be quick and efficient at a fair price. Have only had one issue where language was a major issue and we were put out a mile from our destination.

I gave a tip to a driver and he was almost very thankful, told me it is rare to get a tip because Uber does not encourage it. Most everyone should be encourage to tip if the service is provided.

The Uber app has the help option but only accommodates a number of preset problem configurations and absolutely nothing outside of it. I had an issue where I was grossly overcharged for a ride. Now there was construction in the area but the driver admitted that he was completely unfamiliar with the area and therefore his lack of knowledge was the more significant reason for my delay.

Uber was a life saver when we needed it. The drivers were all wonderful courteous people but the company was not so great. There is no way to get help or even talk to someone from the company and the app was difficult to navigate. There were added fees like Uber technology fee that were not explained or mentioned that was just taken out of our account. There wasn’t even a way to ask about it and the drivers got none of the extra money!! Lastly, I kept getting strange texts for Uber codes after I began the process of trying to be a driver. I changed my mind when I found out someone was already trying to hack my account and rack up an unknown amount of charges on it. I will not use Uber again unless it is like the last time I had to do it an emergency with no other options.

Ease of use is great, being able to not have money change hands and can tip online is a huge plus. The cars are clean and the drivers are respectful. Never have had to wait more than ten minutes.

Convenience, on-time performance, easy to hail a ride, competitive pricing with a regular taxicab. Helpful drivers too. App also makes it super easy to find a ride in minutes.

Needed to use it to go to a running store for a Packet Pickup... driver very courteous and good driver on the freeways and to find the place. It only took a couple minutes to get my packet and he agreed to stay and return me to my hotel where I got the pickup from. I was pleased with the service he provided and gave him a nice tip. There was no other potential way for me to get to the Packet Pickup unless I used a taxi and I'm positive that would have cost quite a bit more. Place was about 30 minutes away.

I buy gift cards for my son and he uses them quite often. I have had problems a couple times, but it is usually on my end. But when I call for help, they are great. They handle it very quickly. He has only had problems with a couple drivers, but other than that both of us are very happy with the service.

The first (and last) time I ever used Uber, the fare estimate was $61. When I logged on to book a car, I got a screen that looked like upgrade options, the lowest of which was $89. There was an option to "Skip this Step" so I did. I never got a screen telling me my total or asking me if I agreed to book it or not. Just that the car was on its way. The car that arrived was a huge SUV that could probably seat at least 8 people (I was alone and had one small piece of luggage and a backpack), and when I looked at the receipt later, I saw that they charged me $150 for this unnecessarily huge vehicle. When I wrote them about it they claimed I submitted a different destination location, which is entirely untrue. And they were so cold as to not even give me a break as a 1st time user, refunding at least some of that outrageous total. Terrible company in my experience.

I requested a ride from Times Square to the Statue of Liberty. The rate was $26 and supposed to take 20 mins. There was a lot of traffic so I didn't think much of the long ride until I started to notice all the cars had New Jersey plates. We were in Hoboken because our driver had obviously taken a wrong turn somewhere. To make matters worse he spoke little English so he could not explain what was going on. At one point he turned onto an entrance ramp in error and tried backing up it. When that didn't work he turned around and drove the wrong way. When we finally got to the New Jersey side of the ferry I received the final fare from Uber at $77! When I filed a complaint they said I had input the wrong address so it's my fault we ended up in New Jersey and refused to refund me the fare. Numerous emails back and forth got me nowhere so I am left having to dispute the charge with my credit card. Stay away from this scam artist company.

They play around with the prices a lot, both Uber and Lyft. You're using a App and it’s not really a “company“. That’s customer based oriented and you can just pick up the phone and deal with someone. You're a number and it’s not personal. The drivers bare all the cost, they pay for the car, the maintenance, the gas, their time and they are not a employee with benefits. Uber maintains the app but they charge the customer too much and keep too much from the driver. It’s up to 40-50% in Uber fees and cost for doing nothing.

They found me just fine. Only had one time where they couldn't find me, but someone else found me. And I got home just fine. And he waited until I got inside. He made me feel very comfortable.

All the convenience of a taxi at half the price. They are there in minutes rather than the unknown taxi ETA. They are always friendly. The cars are usually clean and smell good. I don’t ever use taxis anymore. You can schedule a day and time to be picked up too. And that’s very nice.

I have only had one ride experience I wish not to repeat - I love the ease of getting a ride and the efficiency of the drivers. The costs are always reasonable as well. I will definitely use Uber in my future.

Both of my Uber drivers were prompt. The conversation was great! They made my ride very pleasant and enjoyable. Also my car was down at the time and they were a big help!

The driver "cancelled" and they charge me a cancellation free!! - I use the App for an Uber to pick me up from a gated community. The application directs me to a pickup intersection about 1/4 mile from my current location (on a very hot muggy night). I arrive there but me driver. After a 10 minute wait, I get a "ride cancelled" message from the App. At the time of the message notification, I see the driver on the App about a mile away at one of the entrances.

I thought that some of my trips were overpriced due to the fact that I was going such a short distance, but understand that this is how the driver gets paid! But the surge pricing was outrageous and would always wait a few extra minutes for it to lower as I wasn't about to pay sometimes 15.00 or more for a mile and a half ride!

My main complaint would be the fact that each ride are different and prices at different times. Meaning I can go to Walmart today at 5 p.m. from home and it can cost for example $7 then I can go to the exact same Walmart from home on a different date and that ride will cost $13. Or I'll take a ride from home to Walmart and it cost $7 then when I go to get a ride from Walmart to home the ride will cost $13. No. I don't understand how the prices can fluctuate so much.

The app and the information it provides are invaluable. I know how much my fare will be, who is picking me up, where they are and the actual route they are taking me. What’s not to love?

We landed in Syracuse airport at 11:45 pm on a Sunday night. Used the Uber app, a car was shown on the map as on the way from the city. Then it disappeared. No Uber ride. Waited an hour and caught a regular cab. Customer service was non-existing as usual. Hey Uber! That’s no way to run a business! If you say you are a service to the public, then act the part.

The driver that picked me up was not the driver listed on the app which means there is no security. The driver had lended his car to another to use his Uber. I also brought home bedbugs from the filthy cab. Very dangerous for woman and older individuals...

They charge me $35:00 for an eight-mile trip. When the request was made it was eight dollars. When the driver showed the final figure it was seventeen. When I saw the final charges it was 35:00. Uber is horrible in my opinion.

A very convenient service. The cab industry got out-maneuvered. They could have/should have started the same type of service using their cabbies. Uber is also relatively inexpensive to use.

We used Uber to and from the airport in Philadelphia in December. It was quick and convenient. But this is my only experience with them. I went with my boyfriend. I’m not sure if I’d feel as secure if I’d been alone. I don’t feel like they do a thorough background check on drivers. I’ve heard too many stories where the passenger is harassed or hurt.

I get severe, sudden onset migraines. Sometimes I have to go to the emergency room and there is no one home to drive me there and home again. The Uber drivers have always been very polite, kind, and careful. I have never had any qualms about getting into the car.

In Las Vegas airport Uber pickup area... The Uber guy told me he was my ride but that was not true. He had another person he was picking up, when they arrived they were too big for us all to be in car. So he made me take my luggage from his trunk and call another Uber. He was Never my driver but I didn’t know that. (They all looked alike.) I wish I had his name.

Every time I have used this service I have had a great experience. I have met wonderful drivers who are always friendly and polite. Rates are far better than taxis and much more convenient.

I have had at least 2 drivers come on to me in a sexual manner. Another kept calling me at home to go out with him. Don't know how he got my number. Will never use Uber again. Only Lyft.

I travelled with Uber driver Girish on 15th July 2018 in Pune, from Karvenagar to Pune airport. After the trip was completed, the driver asked for amount Rs. 340, and he did not mention anything about charging from my linked credit card. I paid the entire amount of Rs 340 to the driver in cash. NOW UBER IS CHARGING ME SECOND TIME FOR THE SAME TRIP, HORRIBLE CHEATING which is illegal, unethical, immoral and totally unjustified! They have refused to even talk with the concerned driver, and are constantly harassing me to pay the double amount for absolutely no reason.

Am so grateful to have Uber. But wish they had a phone number. The drivers have been great. Cars have been clean and comfortable. I don't drive and will use Uber fairly often.

Uber is easy, less expensive and they don't stink. Always on time, never sultry or obnoxious. Taxis are obsolete and the only time I would take a taxi is if I could not find an Uber ride.

The service was great, the driver was appropriately friendly, cost was good too. The car was clean as well. I appreciated the service. I have recommended the service and would use again myself.

I have had four very good Uber rides. The website is easy to use and a driver usually shows up pretty quickly. I had to wait once because there was no available drivers but the wait wasn't long. So far so good.

Uber is fast and easy! There is nothing like it and now we can't live without it! Uber will be here forever! Uber can take you to and from the airport, take you to and from the grocery store, to and from night spots, to and from sporting events, to and from funerals, to and from wedding receptions, to and from the baby showers, to and from Christmas parties, pool parties, New Year's Eve parties, office parties, On and on and on! We love Uber ask a mission point.

Awesome for going out with friends and no one wants to drive because we're drinking. Show you the driver's face and make of the car so you know exactly who's picking you up.

I have had very successfully rides with Uber. Very dependable and safe drivers. Downloaded app is very easy to use. Responsibly priced and would definitely use them again.

Overall my experience with Uber is wonderful with the exception of my 1st attempt, while I was trying to figure out the app, and got charged for a trip I cancelled within 3 MIN!

Although it may be a perception it seems safer. Most of the drivers I have met seem like nice likable people. Cars are much cleaner, not like cabs in Chicago.

For the most part I find the drivers to be friendly, professional and careful. Also, they arrive promptly. However, occasionally a driver speaks about political views which is inappropriate conversation. I experienced this in London but the local drivers haven't discussed touchy topics.

I like the service. In the app you can track the cab, the driver’s picture as well as the make/model of the car. Before you enter you’re given a short description about the driver. And at the end of the ride you have the option of rating the driver. Definitely would recommend Uber!

I didn't order rideshare but I was charged. My bank refunded my money but I will never use Uber's rideshare app again. There isn't a live person to talk to only email.

The driver was very knowledgeable about the area, great conversation. The car was clean and had a nice scent. He was on time, opened the door and even offered mints.

I took Uber to the airport but on the return trip the app wouldn’t work — I finally deleted it and added Lyft and took them home. I was really angry after arriving and exhausted.

Had problems with Uber app. Driver was great, friendly, courteous and on time, he but had the wrong directions. I wonder if I was overcharged. Have no idea how much I was charged.

Used Uber on a family vacation in Boston and got great service from where we dropped off our rental car to the north end where having to drive is totally crazy. Driver really knew his way around. I use to live there so I knew he was not going off the beaten path.

Drove for Uber for some time and then one day I get a notification that my account is disabled. No explanation or reason to my knowledge. Don't waste your time and money working for these jokers. I sent them information providing all requirements for driving and they just shut down my account for no reason or explanation. They SUCK. Don't be used by Uber. It's not worth it. Time, mileage, wear and tear and tickets, nothing to show for it. A few dollars, not worth it. STAY AWAY FROM UBER.

While I have encountered a few minor issues, they were indeed minor. I love the ease in calling for a ride, my options in selecting the kind of ride I want [when I do grocery shopping I ride alone so I have room for my groceries & get right home]. Paying & tipping is easy. Every driver has been great; their cars are always clean & modern [never a beater]. Always smoke-free.

I’ve had 90% great rides. The other 10% were either rude or acted like you were bothering them asking for a ride. I’ve had the worse experiences with Middle Eastern men who don’t seem to like women questioning/telling them anything. But, to each their own.

Sometimes impossible or at a minimum, very challenging to find a car in our area depending on time. Also have had issues where the larger size car is not available and we have to squeeze 4 adults into a small car.

I’ve used Uber in several cities New York, Chicago, Orlando, Miami, Boston, Las Vegas. I feel safer when I can see a picture and car description in a society where it is so unsafe for women traveling alone. In Vegas it was the cheapest way to get to and from the airport. Boston didn’t allow airport pickup but I got one to return to airport, a savings of $20. If the cabs want to compete they need to adjust their rates and make us feel safer.

Very useful, took several short trips, drivers very willing to help, tracking info on smartphone really great, drivers offered to charge my phone, give directions too.

I saw on the APP, the economy car from NYC to Jersey City would be $46. I arrived and I was sent an email that said I was charged $72. I have been trying all day to get a refund and they will not take care of this. They just keep replying all sorts of random reasons why they cannot refund me, all using different cuts and pastes (Let me clarify, different people are answering the inexplicable reasons, with NO fair explanation.)

I've stopped using Uber and switched to Lyft. Lyft is a hundred times better, and everyone agrees to that. It was a rainy day when I requested a trip. When I finished my trip, the next day I was charged $150 as a "Cleanliness Fee". I did NOT throw up or create a mess of any kind. But just because my shoes were wet they charged me that insane amount. On asking them, they replied with a photo of the "so-called-mess" saying the driver had to clean this up so he couldn't accept rides. There were small yellow petals lying on the mat, that a rider before or after me created. But charging me for WATER?!? The dumb ** don't know that the mat he had in car dries on its own in a few minutes, and he clearly charged me to make that money. I DO NOT APPROVE of this transaction as I did not create ANY mess. It was NOT authorized by me.

I have been a devoted customer in Canada and the US. I have had continual operational issues in Calgary. My house in downtown Calgary doesn’t even work on their maps. New drivers get lost 75 percent of the time to the international airport. The biggest complaint I have is today I waited about an hour to receive a ride 4 km away from my house. l should have walked. Through their incredible incompetence they charged me a cancellation fee as I’m standing directly under the address sign for over 30 minutes. I just hope people stop using an unsafe and unreliable mode of travel in the future.

We have used this service frequently in several cities. So far it has largely been very positive. Most cars, prompt, clean, safe and the drivers courteous. No major complaints. The timing is sometimes off...they come too quickly and are impatient or are slightly late. For the most part, it is good to excellent. Keep the prices down to have an edge over other taxi services.

Fast and low cost service. Used five times so far and always reliable. Sure beats taxis. Drivers were very professional and easy to work with. Paying for the ride with my credit card and the map showing where my driver is relative to picking me up are nice features.