Uber Reviews

Uber have drivers going to areas needing a lot of rides, offering promotion and not paying!!! When you call to inform them they make up rules other than the initial ones. I have been cheated twice!!! They don't provide a way to legitimately complain, putting people on the phone that you can barely understand. They do not care about their drivers!!!!

Don’t use Uber. If you need a ride use Lyft. Uber has left me stuck in the middle of nowhere. I put $25 on my account and I can’t even use it. They locked my account for no reason at all. I can’t even get my money back. I try to email them and I get the same response over and over again. I will never use this crap anymore. Uber sucks.

After comparing Uber and Lyft prices for about a $40 ride, I choose Uber although the price was slightly higher just as a preference. Few mins after the ride was complete, I received an email with adjusted fair, which was $10 more than the upfront price. When contacted Uber, they gave all kind of excuses to not refund the upcharge by claiming a route change etc. Driver (a human) missed one turn and took the next one which probably change the total by 0.8 mile. Not my fault or indeed anyone's, as this is a common occurrence.

Last night I took Uber to go from SNA to San Clemente. The fare estimate included taking a route that required tolls. However the actual ride did NOT take the toll road. This is the second time I was charged for a toll that was not used. In addition, there was a 3 cent wait charge. 3 cents is not the issue, there was no wait time involved. I waited for the car to arrive at the pick up location, traffic was non-existent all the way to SC. Does UBER arbitrarily charge things!!!! When the first ride had the toll charge, I sent an email to UBER because calling them and getting them to answer is next to impossible. Anyone else have a similar experience? JO

Today evening around 8:50 pm, going from East coast Rd Intercontinental Chennai Mahabalipuram Resort in Chennai to EPA PACIFIC CITY APARTMENT which is 11KMs, I took Uber. Pathetic experience and worst thing I did. Driver was so damn rude and ill mannered and as the fare should have been maximum 150-200, somewhere between which is the unusual fare for this trip on. I paid RS 630+toll tax of 37 and driver telling me I owe RS 630 which was showing for my last trip from Intercontinental Resort to Airport which I didn't took! I couldn't understand WHY I was being falsely accused of having outstanding balance, nor WHY the fare should have been so much. Just 11kms. Quoted rupees more than the fare I already paid!

I have drove for Uber more than a two years and their customer service never understand your problems. Uber never takes responsibility if a rider damage your car. Recently a rider ripped the plastics off the door and Uber representatives said is a normal used issue!! My car is eight month old and the other doors are perfect. I’m so upset. Drive for Lyft. Customer support is better!!!

I have worked as Uber driver for the past few months putting a minimum of 6 hours a day and I realized the money one makes after paying for gas, maintenance, depreciation, and wear and tear is nothing more than 7.50 per hour. To be a dishwasher at a restaurant one could make far more than this. To claim they are your partner, it is true because they take 50% of the fee and contribute 0% to the expenses.

I have changed my phone number back in December 2018 but didn't try to change my phone number on my Uber app until recently. While I was able to change it on the app, I can't update the payment information. I reached out to customer service and they asked me bunch of questions like sending them screenshot of my phone number, name on the account, last ride taken, etc.

I received half coke all spilled and fries were all sad and Mc Oreo flurry was open all melted.. I send feedback immediately on app.. Send pic of coke too.. And they only refunded for Oreo flurry.. Rest all food was wasted.. BUT NIRAJ ** said that madam apne Sirf Oreo k bare me Likha.. But he dint understand English review about entire order was waste.. And was arguing with me on call... Highly not recommended... Zomato and Swiggy is far better... At least Customer service is literate there.

How is it possible for Uber to auto sign me up for a 14.99 pass to ride once a month without any proof and my signing or clicking anywhere. I have tried to call the thieving company, have tried leaving bad reviews and hoping to get an email or a call. There are no phone numbers to get them or emails anywhere. I am now calling up my bank to return the charge and have disabled my app and will never never never use them again. What a crock or horse poop! Show my one strand of proof I signed up for this and how dare you charge me without me being able to call you.

The last two times I have taken an Uber from my work to my home in the suburbs they have added $2.86 SURCHARGE. The surcharge says for tolls/parking/etc so I didn't figure it would apply to me. My work is in a suburb. I used Uber twice in two days, first time at 11:30am and second time at 930pm. NO SPORTS around, NO CONCERTS around, NOTHING around. They added $2.86 SURCHARGE. So when I wrote them they said prime time/weather/sporting events/etc could be the reason??!! WRONG! Nothing near me except 15 Uber cars spinning around waiting. This is fraud if they do not have to tell you WHAT the surcharge is for?? They can't tell me why I have paid it for both of my rides. They just keep saying due to "high volume". So I asked when is NOT HIGH VOLUME?? They said they do not know. FRAUD. Please investigate them. Thx!

I suppose my 1st; emotional review was rejected by this site because it was anonymous. Too bad because people say all truths with 1st story. So because they decided to support Uber and not post my real-life experiences, hear it a filtered narrative. I work for Uber but before I worked for Uber I was a passenger. Uber - Passenger: Uber is pre-installed on ALL androids because some politician was paid and lobbyist got this approved. This is probably why this company gets away with so much **. Uber is a technology and is run from Philippines or India with some fake headquarters in California. I called the California attorney general to issue complaints – THAT HOW I FOUND OUT.

I was mistreated by the customer service and was belittled. So disappointing and hurtful. I was treated as an animal and never explained anything. I would recommend not to use their services to anyone.

Uber's customer service is beyond horrible. It's been three weeks and I still can't get them to reset my account. Someone answers after three emails maybe. Then they ask the same questions. And then never respond again. If you have an issue, don't expect it to ever be solved. This isn't my first encounter. My previous company stopped working with them as a business client because they never responded to any of our emails.

I booked a ride for 7:30 AM and the driver shows up at 7:05 and calls me to come down. I politely said I would be there in about 10 minutes and that I had booked my ride for 7:30. The driver hang up and didn't say anything until the end of the trip when I arrived at the airport, only to find that I was charged a considerable (almost 15% of the whole bill) fee for "waiting time." How is this ok when the trip actually started earlier than scheduled, which was entirely at the driver's will? Now that I did some research, it seems that in 2017 Uber added tons of hidden fees that are controlled 100% by drivers so they had many more ways to get paid more, of course by the consumer who knows nothing all so that Uber didn't have to spend a cent more on their contractor drivers. Utterly a scam.

Uber's human customer service for riders is deliberately non-existent. The only service offered is via the app. There is no way to send email to Uber describing a problem. There is no way to send feedback to Uber except via the app, and then only tightly restricted responses are possible. I somewhat get it. There are countless millions of Uber riders, and Uber does not want to spend money reviewing random complaints. But I have found no way to provided feedback for a very serious problem.

I have been a customer for several years, recently purchased a new phone and no longer remembered my password and switched jobs so didn't have access/the email connected to the account no longer existed. Despite proving my identity over 10+ emails and several days and providing a new contact email, Uber has yet to reset my account. In fact, the first several emails simply copied and pasted the website's recommendation. I have deleted their app and plan on using Lyft in the future. What kind of company can't help a customer use its platform? Ridiculous.

Customer supports are the most incompetent people I've ever interacted with in my life. After the 8th interaction, I get a new person every time. They clearly don't spend any time reading past interactions, mention surface issues, and close the case. It's ridiculous. Account payment not working for 1 month. Changed cards, reinstalled, deleted cache => nothing works.

I've never had a problem with Uber until last night. I scheduled a ride last night and it cost $12.00. When I called for a pickup they told me it would be a while and that the price went from $12.00 to $40.00 because they were busy, what B.S. So I wheeled my friend and her wheelchair at night in the dark at 12 midnight through a bad area because no one was available to pick me up and I only had enough money for the original price of $12.00. Being a female with a disabled person in a wheelchair was a very dangerous situation. I really think Uber stinks because of this.

Ordered a meal that never arrived. Uber Eats took the money from my account. After contacting Uber Eats they said they would refund the money to my account. The money was never refunded. Do not trust this company!!!!

Uber is "generally" quick, reliable, and safe. Only had 1 driver with strong smell of marijuana in the car- put me on guard of being pulled over by police. Otherwise, drivers I've encounter were courteous and cognizant of their safety as well as mine by introducing themselves and calling me by name. I always check the license plate before entering the automobile.

Firstly Uber uses an outsourced call center to receive and take calls for their company. The employee I spoke to was a supervisor by the name of JOHN who was in the Philippines. He did not care about my concerns about my safety. They are unconsidered with their employee’s SAFETY. The driver is unaware of who they are picking up or even where they are going until the rider gets in the car. I have had questionable riders get into my vehicle and ask to be taken to areas that’s did not feel or look safe. Ubers only consider is making sure you get the rider to their destination and not how to protect its drivers from harm while driving. This company should really evaluate the safety for not only their riders but their Drivers as well.

Apparently Uber EATS in Canada doesn’t give a crap about their customers. My order was so simple, yet they managed to screw it up anyways YET AGAIN. I ordered some fries, a couple of burgers and a green tea at around 1 or 2 a.m. and everything went pretty smoothly. The driver was a very nice guy and the delivery was quite speedy. I enjoyed most of my meal until I got to this disgusting, disrespectful, sorry excuse for a Junior Chicken. Apparently someone from the McDonald’s at St Clair/Victoria Park (Toronto, Ontario) thought it would be hilarious to douse my Junior Chicken with a bunch of Chili Pepper Flakes and some strange tasting sauce.

After a long trip we took Uber from our airport to home. It was my fault that in gathering our things I left one small bag in the back seat. I have been trying to contact the driver/Uber since then. My first attempt to contact the driver was successful in reaching him BUT he promised to bring the bag over but hasn't shown up yet (48 hours). I have tried contacting him again through the Uber App, which is the only way I know to get in touch with him. No return calls yet. I then went back to the app and followed the "can't contact the driver" link and have reached out to Uber to become involved -- twice. No response from Uber. This is NOT what I think of when I think of customer service. The bag contains critical things like me heart/BP Medication and my passport!

I signed up for a ride and UBER sent the driver to the destination not the pick up point. So the driver came all the way back to get me as he said it was UBER'S fault and that this happens every once in a while. Then they charged me for all the time the driver spent both ways, I sent in a complaint and they told me basically, "Too bad sorry we can not credit you." They charged me nearly 3 times what the original quote was. Thanks for reading this.

I ordered an Uber. Price estimate was between 27-35$. I ordered Uber, and they charged me 73.00$. More than double the price estimate. There was no traffic. I took that route multiple times, at different times of the day and the maximum charge for the trip was 38-40$. Now 73.00$. I wrote to them numerous times, but they gave me silly explanation and never refunded my money. Definitely they should not charge me more than 35$. They have your credit cards, and they think they can charge whatever they feel like it. Someone has to look at what Uber is doing.

Uber is allowing credit theft from companies like PayPal! Was hacked for 300 dollars in Uber charges that I didn't make! Shut them down for not able to verify payment from fraud! Do not use your app for paying through Uber!

My Uber account was hacked and someone swiped $475 from my bank account. They used the Uber cash for UberEats and some rides. I contacted Uber and they agreed that since my bank card had been canceled that they would give me Uber cash credit, which I agreed to because I knew I would eventually use it. They only refunded me $225 and ignored my repeated attempts to explain that that wasn't the complete refund. After days of trying to resolve the issue, they closed my account entirely. Their "cut" and "paste" responses make no sense and now they're ignoring me entirely.

I had both Lyft and Uber apps and when I needed to go somewhere, I would compare the prices on both. In doing this comparison one day, I saw that Uber was a lot cheaper that day (which almost never happens) by about $2 something. I jumped at it and booked my ride with Uber and was taken to my destination. I paid and thought that was it. THE NEXT DAY (I swear), Uber charged me an ADDITIONAL $2 something (just about identical to what the difference in prices between Uber and Lyft were for that distance).

This past week I used the Uber service twice to attend a meeting at my job. Both rides from my house to the office and vice versa were two different prices than what I was initially shown before submitting the ride request. When I contacted Uber via email they stated that the prices I showed them from my bank statements weren't showing on their system. The only price they can see is the initial upfront price before I submitted the request for the ride. This is a fraudulent company and I don't recommend anybody using their services. Uber is a bunch of thieves and I believe no one is actually at the receiving end of the emails but yet just a bunch of automatic messages. Never will I be using Uber again. This company needs to be shut down.

Most of the drivers are unprofessional. Even in summers the A/C won't be switched on and when asked, they re-confirm if we really want A/C! The most frustrating cases are where they accept the ride, don't turn up to the location, don't call, don't pick up our calls and then choose to cancel it putting the cancellation charges on us. Other transportation options are in fact becoming better where Uber is just getting worse day by day.

In my most recent requests for an Uber Ride here in April 2019, I was quoted a price on the app, and the final charge to my card was nearly twice the amount. I was completely shocked, felt deceived, and was completely blindsided. Their advertisement stating that you will know your price before requesting your ride is not true and misleading. Additionally, I was charged a “wait fee” on these requests. How can I be charged a wait fee when I was standing at the curb when the driver pulled up? I will no longer use Uber for a ride, and will give my business to Lyft.

Great idea of sharing your rides. But it is turning to taxi service which is not good. Usually good service. Convenient application. Inexpensive. Unfortunately price is going up. Can’t wait when self driving cars witbe available. Robotaxi!!!

The most advertised company Uber Eats has worst application and the order procedure where they don't let the customer to cancel the order but reflects on guidelines to ask on support where the customer support also keeps on wasting time of the customer during the procedure so that they can charge the price of order and then cancel it. Happened twice. Customer executive name: Saurabh.

I purchased $50.00 (paid 48.00 per their promotion) of Uber credits, i.e., Uber Cash on 2/15/19. I could not use this Uber Cash until March. My recent rides since then total $34.00, meaning I should have a balance of $16.00. But my account has a balance of only $6.00; $10.00 has gone to places unknown. There is no phone number to call on this, and the website is useless. I strongly DO NOT recommend using Uber Cash. Your money goes into a black hole.

The cancellation fee should change because if a driver is 20-30 minutes away I would like to cancel because I need someone closer and you can’t see how far away the driver is until you confirm the price and that’s when you see how far away the driver is to meet with and you. And in most times the cancellation fee is taken out even if you don’t meet with the driver and you cancel the fee is taking out the app show $0.00. And when you check your debit card account it show that it has been taken out so sometime needs to be done or changes to the app and service!!

I am a new driver with Uber and had the rug pulled out from me today. Out of the blue with no warning I was deactivated for not having a vehicle inspection. I fulfilled all requirements 27 days ago and nothing was ever communicated to me this was required. After spending 4 hours on the phone with “support “ I spoke with 3 customer service representatives and 1 manager. Only 1 representative spoke intelligible English. I got conflicting information from their “support team” and caught them in several lies. If you are considering rideshare with this company you will make more money at a minimum wage job and less hassles.

I ordered $50 dollars worth of food, the delivery was 5 minutes away, but the driver drove past my house to deliver someone else's food so it took 20 minutes after pickup for delivery. The food was not edible so I tried to cancel the order. I tried to return the food, but neither the burger place or Uber would refund or return the untouched slop they delivered to me. They have horrible customer service and mislead their customers by not advertising "all sales are final," they should be closed down for fraudulent practices.

I just got charged an extra $20 for a trip that allegedly took 20 min than it actually did. I was dropped off 20 min earlier than shown in the receipt. Uber’s receipt is based on false information that Uber has profited from. Disgraceful!

Have a problem with Uber gift card and it's been 2 months as of April 2019. After being bounced around from different Uber helpers via email since you can't call into uber, the problem is still not fixed with my gift card. Every response is an automate response because they never read the full compliant. Finally got move to a manager and the response was also automated. Was told they can't do anything if you gift card got stolen, when I never mention it being stolen. I have to card but then it's not working, so uber robbed me of $200.00 now!

The drivers, of course drive extremely fast. To get to no-where, then they will scam you by adding extra charges to your ride. Some will even put you out. The also have some drivers with filthy and nasty vehicles. They will hire anybody.

I ordered UberPool, with 30% discount, the ride price was $5. Uber asked me if I want to walk and pay cheaper. I didn't want to walk and price got $9. I canceled and tried again, and again, from $5 (with discount) price got $9. I was trying to contact Uber - no way. I took taxi. Now I'm trying to reach Uber to get to know what to expect and why price got up - Uber has no customer service and no way to contact Uber.

We’re driving on White School Rd Sevierville 2:30, 4/8/19. Driver whipped around us splashing puddles of water everywhere. He was speeding. It was raining, and it was downright scary. A School bus was en route and this road has many curves. The UBER driver was unsafe and a danger to us, school children and everyone else on the road. I found it disturbing that nobody from UBER can be reached by phone, text or email. I think there is enough detail in my review. People need to be able to CONTACT CUSTOMER SERVICE REPS. I tried and got redirected to everything but the tooth fairy... TRY CALLING UBER TO REPORT A COMPLAINT FOLKS... Let me know what website you're redirected to.

I have a FreedomPop number which Uber's system sees as a VOIP. Despite sending an email with a picture of FreedomPop's app showing otherwise and a link showing that my phone does not have a phone number in settings as the way FreedomPop works is weird they keep responding with the same message "It looks like a VOIP" and "send a screenshot of the settings" which my phone does not have.

I recently had a missing payment on 3/11/19. I contacted Uber and was told to submit a bank statement with deposits before this date and after this date. I got the paperwork from my bank and submitted it to Uber. Uber claims that there was a technical issue and the payment was pending. According to Uber, the payment was deposited into my account successfully. The only problem is that my bank says otherwise.

I have been a loyal customers for a few years. I take several Ubers a day spending roughly almost $ a month. I have two jobs and mistakenly put the address of the wrong job. 2 minutes into the ride I realized I was going to the wrong location. Instead of going right he went left. I told him to let me out (okay with being charged being that it was my mistake) but when I told him to stop he rode faster to the destination making it completely unsafe and dangerous being that it was also raining this morning. He left me at my destination leaving me all the way on the other side making the fare that much higher. I had to pay an additional $15 to the $7.63 I had to pay for the last one.

I downloaded the app in Charleston and didn't even get to use it before it locked me out and wouldn't let me use either mobile number to create another account. Absolutely rubbish, terrible customer service. I couldn't even delete my account as it wouldn't let me. They kept referring me to emails the support team had sent but I never received them. Totally disgraceful company.

Your diver was not professional. He came very late for pick up. He took 15 minutes for 3 kilometers and he is not ready to understand my problem. I face very bad experience. Early morning empty roads of Chandigarh he took 15 minutes. OMG. 6:30am I did my booking. 6:45 he came to pick me up. It is hardly 2 minutes distance. From driver location to my pick point location. It was madness that I trust on your company and your professional drivers.

First off, the drivers are amazing. For one company to have so many positive and professional employees is amazing. However, I am certain that their awesomeness is not a result of the trickle down effect. I know this because, when it comes to Uber's corporate staff, customer service does not exist; literally! Their one flaw that I've observed in every driver is directly the daily of Uber executives. That flaw is poor GPS technology. Nearly every GPS app (including Waze and Lyft) is superior to Uber. This is a problem that would have been solved if the company had a customer service strategy and department worth mentioning.

Took an Uber pool. The driver barely spoke English, but me stuck in traffic, told me it would be another 40 minutes to get to my destination, told me (in his limited English) that I could get out immediately and was charged $45 instead of $10. Got nowhere with customer support. Will pursue all my options to make sure nobody else has this experience.

Someone from Brooklyn, NY driving a KIA hacked my Uber Driver account in the Fall of 2018, earned about $2,000 posing as me. Just be aware that there are Uber drivers picking up women and at times, children, who could not be approved for their own account for things like failing a background check for criminal activity, DUIs and drug convictions. Uber has weak cyber protection on their accounts and I am proof of this. Shame on you Uber.

I feel like Uber should be better about not taking advantage of riders. I recently took a ride from my home to the airport. I left my home at 4:30 on a Tuesday morning and paid a reasonable charge of $26.00. When I returned a week later Uber felt like they had me by “the Balls” and wanted $76.00 for the same route return. The ride there was Uber X. The ride back was economy. I call it getting taken advantage of. Get Lyft for a return option. I paid $21.00 instead of $76.00!! Talk about getting taken advantage of. ** Uber!

If you wish to have a good job to deliver food and make money from Uber and thank that it will go well. Well you are very wrong towards on getting paid and all. They have repeatedly lost the money that should of went into my bank but didn't. Well also accuse me on driving concerns towards on safety and riders. Well they don't even have their stuff straight because I'm a cyclist that delivers food not driving. That's what I also got fired for because of driving. So if you just love job abuse and losing your money it's just the best place to be. The whole job is completely unorganized and full of liars.

On January 10th I ordered an Uber, Driver requested cash payment, I immediately left the car and contacted Uber support. 3 months later on March 24th, Uber charges me a cancellation fee for this trip. I cannot dispute the charge because 30 days past the incident they are not able to make changes. Does this mean, when Uber drivers request Cash payment, we better accept it, otherwise Uber is going to charge you the cancellation fee?

Evidently, the ride-pass that I purchased expired after a month(?); the purported discount was never applied to my account, & it automatically renewed making Uber the most expensive ride option for me. For the consumer, Uber has erected obstacles to obtaining assistance. I will dispute the charges and delete the app.

I was a frequent Uber customer, however after today I am so disgusted and disappointed to say the least with Uber. Long story short I typically take an Uber with my daughter when I am running late. Typically the ride is only 8.50 on average when it is raining the price goes up to about $12.50 as expected. I took an Uber this morning and I had a small spill of my coffee in the rubber carpet floor. I immediately told the driver and apologized as I was trying to put a seat belt in my daughter. He passed me one napkin and I tried to wipe it as best as possible.

I'm so tired of Uber not caring for me as their driver! The GPS is 90% wrong! We losing time and money chasing around customers and don't get paid for it! We have a lot of one way street in Denver and the GPS keeps on telling you to turn where you are not supposed to turn! 2 months ago I followed their routes with customers on the car and got a ticket from police for wrong turn and Uber told me it was on me! Washing their hands from their navigation problems! How can a multibillions dollars company make their money on navigation and have navigation problem??? Also they get paid the same as us driving if not more than us on rides! We have to pay gas and oil change and tires and and and... Not to mention the tear and wear that brings the value down of our car! So stop finding ways to pay us less!!! Respect your drivers!

I always felt safer or more secure with a female driver. Though I only had one guy who was bizarre I never let anyone even female drivers know I live alone. All drivers were prompt. Clean vehicles. Only one was slightly irritated because I had a few grocery bags.

WE love to use UBER, all of the drivers we have had are friendly, timely and are great drivers. I only rated the safety as a 4 as I hear lots of things occurring regarding "fake" UBER drivers. There has to be a better way of identifying the driver you are meeting. They are getting better and a lot has to do with the passenger as well.

We have used Uber in many places in Europe and Canada. We have had a couple of inconveniences, but nothing really to report. We look forward to some sort of rideshare program coming to Vancouver, hopefully soon.

Uber is a great option when traveling or other times you don't have a car available. Fare is reasonable and drivers are polite. I have never had any concerns when using Uber. I will continue to use it especially when traveling rather than renting a car.

I've only needed to use a car service about 4 times a year - I have an SUV. Yellow or green cabs are rare in the northern tip of Manhattan. Uber has been consistent with quality cars, very pleasant and professional drivers and no hidden fees. Highly recommend.

Only use it in town. Would not use alone to airport or long distance if I did not know the driver. Locally the drivers are really nice. I like the idea of having an account with Uber so no problems paying.

My daughter ordered Uber to take myself and my grandchildren to a meeting. The car had a very dark interior. When he stopped at light he turned on the red light although there was a sign NO RIGHT ON RED. He missed a car by inches and kept going.

I took Uber for the first time last month. My wife and I were at the Tokyo Airport and had many bags. We would have had to wait a few hours for a base bus on standby. The vehicle was large and extremely comfortable. We got home before the standby bus departed airport. The cost was a bit high at $500 but was for a two hour commute.

My husband and I use UBER or Lyft frequently when we go out because we don't want to drink and drive, even a little. We moved a little over a year ago so now our average ride is about 25 minutes since we aren't as close to where we go with our friends. Without a doubt, at least the driver going there or coming home makes a complaint about the drive because they would like to stay in the busy area and just do a lot of short drives. It makes for a very uncomfortable ride. I even had one complain the whole time and then make sure I knew there was now an option for tipping. I tip almost all of the time but when I am made to feel uncomfortable because the driver has to do their job and drive me home, just farther than they would like, why would I tip that driver?! We all have things about our jobs we don't like but your main job is to drive.

Uber is convenient and fast. Cheaper than yellow cab. The platform has changed though with the nearby location pickup which is confusing at times because the location might be a couple of blocks from where you requested and the drop off time is near where you want to go even though after drop off the car drives past the location of drop off. Overall the rideshare company is great.

Far too overpriced. A ride of less than 10 miles is more than $25. I live in the 5th largest city in America so not sure if this posts a part? This is my biggest reason for not utilizing the service more.

From a driver standpoint, the rating system is unfair. All it takes to ruin your reputation is one passenger having a bad day that they take out on you. And don't get me started on the maps. They like to send you five miles in the wrong direction.

Convenient, but not happy with 'peak' rates; hate drivers who rely so much on GPS; once had a driver go wrong way down one way street in NYC; hate the pressure to give 5 star ratings for experiences that are good but not great.

I was in San Francisco last weekend. Between my sister and myself, Uber cancelled on us 8 times. Where is the credit for them cancelling? This was a big problem because they didn't cancel right away, so several times the car icon was getting closer and then turning around. The drivers we did have were very nice but most of them had no idea about the directions. One even got out and ran across the street to ask someone. I'm going to switch to Lyft.

I've been a Uber driver for a year as a contractor. I rate Uber management system and support team for the drivers. Uber makes the job so stressful for the drivers by its rating system, there's no investigation about the rating has had a logical reason or just a drunk or hallucinated passenger has made a false report of safety issue about a driver. I am a middle age lady with 30 years driving experience with no fine or any accident on my driving history, my driving account become deactivated by Uber because of false safety report. Uber charges passengers in a high fee rate but pays a little to drivers who has put their life and car in front line of various danger.

While I don't use the service often, I've had excellent experiences with Uber. The taxi fare from the airport is $45 for the 17 mile trip. With Uber I've never paid more $25. And the service has been timely and very courteous.

Down in Orlando Florida it was the first time I've ever used the company Uber. The app made it easy to use the service. Let me first tell you it is very very fair, fast, clean, well respected individuals that we used.

The biggest problem I have with Uber is the difference in time from what the app shows to actually getting in the car. I use Uber in many locations. Some places don't have too many cars around. So when the app says 12 minutes but it turns into 22 minutes it messes with my scheduling. Please be more accurate with your projected time from ordering the ride to the ride showing up at meeting place.

They are prompt and courteous and if not for the prices I would use them more. It would be perfect if the price quoted is the price charged. It's confusing when it says $7 and they charge more than that when you see the bill.

After about 20 rides last year on Uber, I have no complaints about convenience, safety or anything bad to say. I love Uber. I have gotten to all my destinations and had pleasant conversations with all the drivers.

I have used Uber in a couple of cities, Boston and Las Vegas. Drivers were courteous and conscientious. Some more friendly than others, but always a good experience.

My daughter called for an Uber pick up and was told no driver was available. She called a few more times in hopes that a driver would become available. She was charged $510 (5x $102), but no driver ever showed. Uber refuses to refund the $$. They are insisting that the refund must come from my daughter's bank. It is illegal to be charged for rides that never came. Uber repeatedly stated that no driver was available and yet they charged her anyway!!!

I tried to do instant pay at Wawa. Called. They said I needed to update my card info. When I did that it refused to let me update because of a security issue. I called. The guy said he couldn't help me. I asked for a manager and he continued to argue with me. I had to keep telling him to put someone else on the phone. I had to hang up and call back. Got someone else. He told me I'd just have to wait 45 minutes. So I waited. Updated the card info. Went to go instant pay... Locked me out of the system again saying security issue. Called back. Got the first guy again. Great I thought. I could hear plenty of people laughing in the background. He put me on hold saying it was to pull up my info, but really it was to wait for them to quiet down.

I needed to update my info in the app and it would not let me. I submitted a request to Uber and they refused to update my information saying they wanted my driver's license for proof of identity. They said in an automated email I have multiple accounts and I do not. They claim I'm a driver, which I am not. I have only ever been a rider. Now I have zero access to use the app and they refuse to communicate with me except through auto emails. I called the customer service line and the system tells me I'm not authorized to use the line because I'm not a premium user. This is BS. Horrible company and even worse customer service.

Living in a new area where public transportation is limited, this service is a life saver. I don't own a car and previously lived in a more urban area where I could walk to most places. I can pull out my phone and usually get an Uber in less than 6 minutes.

I have found Uber to be much more convenient than taxis and faster. Drivers have always been pleasant and helpful. When I'm travelling around the US and I'm in a new city it's a great way to get around.

I have had a few great experiences and a couple of bad experiences. Worst experience was being picked up in an emergency situation when I needed to get to the hospital to visit someone. I was in a hurry and we were already on the highway when I realized the driver reeked of alcohol and was completely intoxicated, weaving in and out of lanes and could not keep the car between the lanes. The second time with Uber that was bad was when the driver made a couple of stops along the way taking me to my destination. These stops were in a shady part of town and I was scared to death.

Cheaper and nicer than taken cabs, have met some nice people. A lot of their drivers are very friendly and helpful. The savings alone are worth it because I don’t drink and drive and normal cab fee is $50.

They extort money from people and get away with it. For example I bought an Uber card for 40.00 and it wouldn't work. Their answer was that I owed 20.00 to them when in fact it is impossible to owe Uber anything. So money was taken from us and we could never get it back. I am not the only person that has been stolen from in this way.

I’ve never used Lyft before, and the only cab company is highly ineffective. Uber, oddly enough, has attracted highly qualified, a very polite, drivers who drive Uber to earn extra money. I enjoy that scheduling a ride is simple through a smartphone application. Once Uber detects the local drivers, via GPS, it directs the closest driver who’s available and provides an estimated time to wait, and an estimated time a arrival to your destination. Uber also allows users to estimate the cost of rides in advance. Also, Uber allows the rider to tip directly from the application and also rate the driver. I’ve never had an issue with any Uber driver I’ve used. It’s more uncommon for me now, but every so often I do use Uber.

I ordered an Uber at the airport for me my boyfriend and his parents so 4 people and a couple luggages. The Uber pulled over, opened his truck and suddenly closed it and said We were too many passengers (which we weren’t) and told me to cancel the ride 'cause he wouldn’t take us and just drove off. I was really upset and cancelled as per the driver's instruction and was charged a 5$ cancellation fee. I’ve been talking back and forth with Uber customer service for 4 days now and they refuse to credit me the fee even though they admit I’m right and apologized for the bad experience. Their reasoning is that too many fare adjustments were made on my account (which were warranted 'cause I was indeed overcharged on a few trips). This completely irrelevant and a completely separate issue and they’re nickel and diming me over 5$. This makes absolutely no sense. The customer service quality has gone downhill from before.

I do not drive. Mostly I walk. Since I fractured a bone in my foot, though, I haven’t been able to walk, not even to a train station or bus stop. I have been utilizing Uber and it has been a godsend - the drivers are polite, the cars new and sometimes even fancy. Other than a few navigational mistakes, my experience with Uber has been great. Gets a little pricey, though. Can’t wait to have my foot back!

My wife and I are in our 70s and usually only use Uber when traveling out of our own area. Still, I'd say we've used Uber about 2 dozen times because we like to travel. All our experiences except two have been positive and those two weren't all that bad or scary just inconvenient. We flit back and forth from Uber to Lyft depending on where we are; some places tend to have more of an Uber presence, some more of a Lyft presence. Both are good values, overall.

Depending on the location you can get a wide range of Customer service when it comes to drivers. My experience has basically been a good one. Places like San Diego seem to have a lot nicer more laid back attitude, mostly students making money. Other places like downtown Los Angeles and most airports have unfriendly drivers where they let you know, they are just there to drive, no help with luggage, no chit chat.

I took Uber everyday and although I'm regular customer they treated me badly and made expensive trips for me although for others are cheap so I don't recommend Uber anymore. I'd like to join cream because it is better.

The driver was late and he smelled badly. He was rude and a bit disconcerting. I considered not staying in the car, but I was going to be late if I waited for another ride. I wish I had done that.

It’s a great service. It’s fast and reasonable price. I always use this service although I have a car and can drive but Uber is easier than finding parking. I always recommend it to my friends. I thank you for the service Uber provided us all the time.

I've never had a negative experience with Uber. It was the one I downloaded first while in college and the one I've continue to use these past 3 or so years. Some experiences have been better than others but in my opinion the drivers probably have had a worse experience. The rides I've enjoyed the most were the ones when myself and the driver have respected each other's privacy, acted courteously and professional. I have witnessed people trash and throw up all over a driver's car, and that's not alright. I think the thing that has begun to creep into the way I view Uber is all of its negative publicity. Why would I support an enterprise that I don't agree with? It's not like I am dependent on Uber. I can use other ridesharing apps, I can use a traditional taxi, I can even use public transportation. Despite all of this, I still use Uber but that might not always be the case.

They need to treat patrons better than they do. Besides there are so many options besides them. It is so much easier to go with someone else for the same service. I have been changing my provider, and better background checks would be nice. The people seem so random.

I rate Uber lower since they added per minute charges. Their appeal came from the flat fee which set them apart from taxis' services. Additionally there is no way to get a specific driver if you like riding with them.

Uber has provided me and my family with a quick and easy way to get around that doesn't break the bank. I have had very few issues with Uber, the toughest part is usually when travelling internationally, trying to get picked up in multi-level airport parking structures.

Thrifty for short trips when you have limited time and no car. Longer distances can be pricey and I generally like cheaper bus or rail if available. Or sometimes you can rent a car for a day for $15 or less.

Horrible experienced. I lost my personal belonging at one of theirs Uber car and I have emailed helpline with all pictures of the lost item and drivers details. But just because trip has not been booked from account no one is going to help. I spoke with phone helpline supervisor Angela and she told me clearly that she will not get in touch with driver to ask about my lost item just because the trip has not been booked from my account besides that I have all necessary drivers and trip details. Angela told me too that Uber doesn't have complains email, how convenient isn't it. Well I think it's time to start use other apps as this days Uber is getting too expensive and as you can tell does care about their passengers and their belongings as they are only an agent.

This company should be out of business... I returned to Uber after 1 1/2 years just to make a little money to pay a bill. I drover March 9 and 10 for about a 1 each day. I made $68.27. I needed the money fast to pay a bill on Monday March 11, I tried to cash out and they stop me from cashing out... They kept saying something was wrong with my bank information... How can that be when I've had the same bank information for over 5 years and the same as when I drove for them a year and a half ago.

I have used Uber during the day or early evenings. The drivers are very dependable and reliable. They are courteous and have displayed in my experience, a sincere professional attitude. I have felt very safe as a passenger.

Used Uber MANY times. Car is always clean - much better than taxicabs which are typically more disgusting than the restroom of a bus station. Also, getting the ride is much more reliable. No phone call to a dispatcher and waiting an hour or more. You can watch the car on your phone as it approaches.

I have used Uber several times and so far I am very happy with the company and how easy it's to set up an account. I love that they are constantly upgrading features with their company making customer feel safe about taking Uber. They arrive in a very timely manner and the drivers I have had have all been professional. I love that they add a feature that signals the drivers letting them know who you are when you are standing in a crowded area, it's no fun having your car drive past you and having to wait for them to come back around the block to try and find you.

Uber does a good job of providing the service, but lately their fares have been going up and they now have discontinued the express pool service. The idea is to give a more affordable method of transportation, right?

I have always been skeptical about rideshare services because of the news reports of assaults and robberies. I used this company for the first time earlier this year during a trip for a conference in Las Vegas. My first ride was excellent and was completed without a problem. My second ride was a little scary. I requested a ride but then my phone died. I was with a friend. While I was trying to recharge my phone, my friend came to me to tell me that our ride had arrived As we got in the car, I had an uneasy feeling. I started asking the driver "who" he was there to pick up and if he knew where we were going. He never gave me a straight answer and my friend had already told him where we were going.

Customer service sucks. You make a complaint against a driver & nothing happens. They work on a star rating but after complaints stars remain the same. I only use Uber because it’s cheaper than taxi. Also communicating with driver is difficult because English is not their native tongue. As for the app they use to travel needs some serious looking at. It takes the long way home.

Some of the rides were great, some were awful. One car had no A/C, another car had a seat full of crumbs that I had to sit in, another car had all the seats slashed, another was not the car I asked for, but a very high Chevy Truck I could not get into. I had to go inside the doctor's office, where I had just left, to get a stool so I could climb into the truck. The Uber driver refused to cancel as he would be penalized, and I refused to cancel for the same reason. To end the stalemate, I was lucky the doctor's office had a stool. Uber is great for when you need a ride and are unable to drive for medical or other reasons. However, Uber does not seem to have any consensus control over the cars people are driving. Out of all the rides I needed, 50% were great and 50% were awful. I am thankful I am able to drive again.

I ordered on 12 March-19 at around 12:40 PM then order confirm and then after 15 mins I received delivery boy contact number so I called him but his number not reachable and after 5 mins it's showing on the way, then again I called him but still not contacted then I called customer care. One executive received my call (VIKAS). He told me, "Sir please wait for some time. Order is on the way and I also tried to contact with delivery person, but it's not contactable so please wait for some time."

I've used Uber 3 times now to go local places usually 10 miles or less. All guy drivers and it’s definitely scary getting into a car with a stranger. I would call a regular taxi company if I needed a ride at night and I was alone. I don’t trust Uber to do a good job of vetting their drivers.

I am very pleased with the service and the professionalism of the drivers. I am a travel nurse and I am in different states often and I use Uber and I am never disappointed with the drivers. They are courteous and on time to pick me up. I feel safe when I’m in the vehicle on a trip.

Uber is great for infrequent rides like to events at small venues, trips to the airport, etc. It features reasonable convenience and cost; however, surge pricing punished folks who had come to depend on Uber for more frequent usage.

Great ride to big airport in Houston at 6am. A Courteous and very safe driver picked up in Westheimer area and driven to airport before high traffic time. Will do it again in a heartbeat before driving and having to park.

I have used Uber and always had a great driver and no problems. However, the safety of it does freak me out. But it's JUST like a taxi right? It is a great way to get around especially on vacations! So is the taxi. I'm not sure why I feel more comfortable in a cab without knowing the driver than an Uber. Maybe I've just watched too many TV shows.

I went to log in to my Uber Eats account to order food and I got an error message saying something was wrong with a past order. I went to my account and it immediately took me to Uber Rides site (which I have never used). I could SEE my partner's credit cards but I couldn't delete them. It kept telling me that the last order wasn't paid for but we never got a call or an email or anything. We got the food. That was weeks ago. Bob tells me he used a different card than the one on the account. I tried to order today, it wouldn't let me. I tried to see if the last order was outstanding, the site showed it was paid for. I entered yet another card totaling FOUR cards they have now! None worked. ALL are more than fine. Why are they asking for credit card info and not allowing me to remove it? If they aren't going to use any of them to place this order or pay for a supposed back order, then what are they doing with them?!

I just took my first Uber ever and I am EXTREMELY unhappy. My life is really rough right now and I don't have much money and I was stranded so I had to break down and order my first Uber. I was hesitant because I'm so broke but when I saw the "Pool" option for only $5.95 I was happy to see there was an economical option for me. Cut to being charged 22 FREAKING DOLLARS! I have no idea why the heck I was charged so much money! I thought the whole point of doing a carpool was to SAVE MONEY... but no, it cost MORE freaking money than if I had ordered a solo trip AND a couple of girls got picked up AFTER me but got dropped off FIRST which added half hour-45 mins to my trip home.

I have contacted Uber 8 times over 2 months about a driver that STILL HAS my phone to this day. Their answer, long story short? Deal with it, not our problem. It's incredible for a company this huge to provide such horrible customer service. There's no number you can call them to in Australia. Literally no way you can TALK to one of their customer service staff. Each and every single time I opened a helped ticket, it was closed before the issue was resolved, making it impossible for me to contact whoever I talked to before, and making me go through all the steps to contact them once again. Never using Uber again.

Convenient for in town trips. No issues and drivers are friendly. The value is fair, I am very much happy to see women drive Uber in our country. I wish them success. Still need to try longer distanced trips. Thank you.

Rideshare is one of the greatest innovations of our time. It's convenient and helpful to a large number of people. I have concerns about safety for the drivers as well as the passengers. The navigation also needs a lot of improvement.

No problems gate codes or other info they need when getting the ride as long as I check what the app says my location is versus just pinpointing through app. Can always send note to driver to correct or clarify location.

The service has been fine in the some 20 times I have used Uber. The only problem has been with the tipping practices that are presented after the ride. Sometimes the software malfunctions and I am unable to show my appreciation to the Uber driver who gave me the ride. Thanks.

Think twice before using this service. The drivers are often obnoxious or have an attitude, and the cars not large enough to hold luggage if you need to go to the airport or to a cruise terminal. What good does a Honda Civic or Ford Fiesta do in that instance?? A briefcase and the trunk is full. Would be better off using my own car and going to long term parking or taking a train. Total waste of time. And if you say something, the driver gets offended and obnoxious.

They own their cars. They are clean and don't smell. They are motivated and speak to us as punters as opposed to taxi drivers who often smell and don't give a jot and often try and cheat by driving the wrong routes to bump up the fare. The taxis are also sometimes wrecks in need of repair or replacement.

I started using Uber about a year ago. I like Uber because it convenient. It takes me to and from work. To the movies I use it when I go out. On The town. Most of the people are friendly and they are there on time. I really like Uber.

I have had to cancel 2 credit cards because of multiple & repeated fraudulent charges by "Uber Technologies". While the the credit card company reversed the charges, I'm still put through the hassle of changing everything tied to the cards. The credit card company also advised me to contact Uber to complain, but Uber has NO CONSUMER SERVICE, NO EMAIL & NO TELEPHONE NUMBER to report this - unless you sign up with Uber & create an account (giving them credit card & personal info). There is no way I'm going to do that.

I decided to try Uber and get a ride from the local airport. I downloaded the app and booked my first Uber ride. I was watching my ride get closer and closer and I found out the name of the driver and type of car I was to be looking for. Once my ride arrived, I was welcomed by the driver that I was expecting except for there was another person waiting for the same Uber. I waited a long time for this Uber since it was 11 pm and snowing. Needless to say, the other person got the Uber because her name was on his phone. I even showed the guy my phone and when I ordered the ride which was before the other rider. I was livid. I ended having to find a cab and paying a ton more for a short ride to my car. I will never again support Uber or recommend Uber to anyone.

It is such a convenience and safety is a definite. They are very professional and they just make things a whole lot easier. They also have like discounts at times. App is great, timing is great. Their prices are just right and fair.

Uber is very helpful for me as I feel safe knowing that someone could track who I was riding with and where I went. So person would have to be very crazy to harm me under those circumstances. I also don’t have to have cash or give my credit card to an individual. The vehicles are much nicer than any taxi that I have ever ridden in before using Uber.

The Drivers have vehicles that are unsafe. Either picking you up in a car that has been wrecked, driving on spare tire or smelly cars. The drivers try and be courteous but they drive too too fast and unsafe.

Drivers were close by every time I requested a pickup. Definitely a plus when you're kind of in a hurry. All vehicles were clean and dent free. As the drivers go each were pleasant to speak with. In general my experience was great overall. Just a little odd when deciding how much to tip, not sure how much of a tip they get from the company itself.

I use the service at least 5 days per week and generally get excellent service. And when there has been an issue the Co. has made thing right. My only complaint is that it is difficult to communicate with them, especially if it is a complaint not listed on the frequently asked questions

I now live in a small town that doesn't have Uber and I miss Uber almost every day. I don't own a car so Uber gave me a safe way to go anywhere I needed, at any time at a fair price. I recommend Uber to everyone who lives in the larger cities close to me.

I was recently left stranded by an Uber driver who canceled my pick up when he was only 1 minute away after I had been waiting for him for 15 minutes. He gave me no explanation. The Uber app automatically reassigned me another driver, but I had to cancel this one because I no longer had time to wait for another driver who was 20 minutes away. I was going to miss my bus to the airport.

I was recently rear ended by an Uber driver. I wasn't a customer or using them. The driver informed me that he didn't have insurance, so I asked to take a picture of his driver's license which turned out to just be an identification card and not a license. I tried to call Uber and the automated message hung up on me. It seems like I have to download their app in order to make any complaints or inform them of the situation. I'm trying to let them know that this guy shouldn't be a driver for them.

I love Uber. They have me as a platinum member because I use them so much and they give you 5 dollars credit after you get 500 points which is easy. They pay attention to details like I reported someone because car was not correct and they automatically refunded me and made sure I would never be paired with them again. Honestly I will always use Uber.

Uber allow only drivers who been approved thru their background check and follow all community guidelines which allows passengers to be feel free with ride Uber partnerships so both drivers and passengers comfortably taking care their business.

I have used Uber in Portland, OR, Houston and Norfolk, VA. I have found the service to be good. My best rides are when the driver gets out to find me. Sometimes at busy airports it is hard to find your Uber especially at night. The texting for the driver helps also. It was always appreciated when the driver took the luggage to the door.

Rideshare really impacts the cost of the ride, I feel it's a fantastic bargain. I am alerted beforehand of the expected arrival time of both pickup and drop-off before selecting and can easily to determine if time allows for pooling the ride. I have yet to have a bad experience.

Fun time with meeting an Uber driver. Was our first ride in Tampa, and he was awesome to recommend places. We gave him an extra tip. Wasn't pushy. Wasn't hard to talk with. Very outgoing. Knew the area well.

I've had a really great experience with Uber as a customer. I've been lucky to have had professional, timely, and friendly drivers who easily put me at ease, and got me to my destination safely, and in a timely manner.

Good service with rates little over charged sometimes. But worth using it for long distances and Express Pool is helpful in saving some money. Sometimes the maps are not accurate. Overall the experience is good.

Uber is on so fast haven't had any issues with the company or any of the drivers. I'm always nervous getting a ride from someone I don't know but that is why I count on the Uber company to research the people that work for them...

Nothing but good experiences. We use Uber all the time. Airports and sorting events. Cheaper than parking at most venues. Also when my wife and I go out for dinner and drinks. We have even used it while on vacation at Disney.

I have used them in the past while traveling to and from the mainland. After all I have heard and read in the news, I will no longer trust these services. As a senior, I worry they will beat me up and rob me.

I live in a small town which has typically on 3 Uber cars available which is fine. When I go to NYC, I use Uber almost exclusively because they are reliable, the app is very informative, and I can also select a large vehicle when needed as well as schedule in advance, a pick-up. I have never had an issue with Uber drivers in NYC.

I've found their service to be top notch. The app is wonderfully efficient. The ability to track the progress of your ride is very comforting. And, the prices for the rides are very good. All the drivers I've had are very nice.

I read the Reddit forum about Uber and am very concerned about what I see. Murders, rapes, fasle charges, non-show. However, I can not determine how much of this is false. Never-the-less I am concerned about the safety and reliability of Uber drivers. My personal experiences in using 6-8 trips has been great. As a senior who drives my car only 500 miles a year, I see Uber as a great money saver. If/when I am unable to drive and/or give up my car I will definitely use Uber or Lyft.

Crooks when it comes to overcharging your card for rides you didn't take. Customer service is almost impossible to resolve any issues. Computer generated responses. Generic messages. Had to call my bank.

In my experience, Uber Drivers always show up on time. I never have to wait long and they are always pleasant. The vehicles are clean and roomy, when needed. When traveling, the drivers are always helpful and they give recommendations on great places to eat and different sites to tour.

I was using it every day and it was costing between 18 and $21 each way and then you get for people in bidding and they actually ripped me off hundreds and hundreds. I want to say thousands of dollars running my card and fighting over who was going to pick me up and yet I have not had any of my money returned are refunded. Getting through to a human being is like finding a needle in the haystack. They did not contact me back after writing a letter as well as contacting them by email and I don't appreciate all the rides that I did with them. I didn't receive one ride. All the people that I gave my share a code to 100s of friends and family not once did I get the $10 or $10 free ride or all the other things that they say it is.