Uber Reviews

0n 2/16/18 @ about 4pm I request a ride from Uber (Dave) whom called me to confirm he was picking me up in 5 mins but he cancelled at the last minute. I then arranged another ride with Mark (the app said he would meet me in 29 mins) and waited for him in the freezing cold for more than 30 mins. He then called and said he required additional time to pick me up as he had a problem with his last fare. At this point I told him to never mind as I was going to call a taxi which I did... I wasn't going to risk waiting in the cold to this gang that can't shoot straight. I sent them an email to delete my account after this fiasco.

I booked a ride from Uber from a bar in Poblado, Medellín. The following day they indicated an additional charge of 140,000 COP (around $50 US) for damage to the car. They claim the damage was paint on the seat of car and a torn rear seat. I cannot figure out why they think a tourist would be carrying paint. We took a calm ride from Poblado to Laureles and the following day I get this charge. I have been fighting with Uber over this but they just keep saying, "Sorry we believe our driver." The driver did provide some images of the damage. However, I was not the one who did it.

Uber driver said we caused damage to his car. He charged us 170.00 for a 10 min ride. We did not cause damage to his car. The ride home consisted of my parents and 2 friends. We sat quietly on the way home and he accused of us damage that we have no idea what he is talking about. Very sad, because you can’t trust Uber.

I went to the help section in Uber app and the following: "I confirmed my trip price at $16.46 but I was charged $30. Why did my trip price change? I should be charged my confirmed price. Please refund me the difference... thanks." They wrote back: "I reviewed your trip, and can see that the price you were charged $30.03 matches the price you were shown before you confirmed the trip. If there’s a significant delay between entering your location and confirming your trip, your price may sometimes change. If that's the case, we'll always ask you to re-confirm the new price."

I used to drive for Uber and I quit last year. I have been trying to get my tax reports for days now and have emailed and tried to call Uber. I have received one email that seemed to ignore the problem I was having, and the phone number won't let you speak to a human, it just hangs up on you. I have been unable to log in due to having a different number than when I worked for them, and when I try to log in, it wants me to enter a verification code sent via SMS. I explained this multiple times, but the one email I got back was a link to the Tax dashboard... which I can't access because I can't log in. Lyft updated my phone number easily, but Uber has yet to respond to my follow up emails, or even update my number. Getting extremely frustrated with this company and am very glad I stopped working for them. This is just one issue I've had with them among many.

I would like to start off with the that I only use Uber because I live in Las Vegas and it's easier to get home from work at night, now that being said, thinking I was doing the "smart" thing I decided to use Uber Gift cards as form of payment due to the fact Uber has been hacked several times. Well once again today my Uber driver kept my ride going long after I finished the trip and once again I was DOUBLE charged, and once again I'm left to just hope and pray to get a response from "Uber support". What a horrible company. Very dishonest as a whole! I would rather pay double for a taxi than be stolen from! I've received better customer service at 24 hour fast food restaurants!

I noticed that I did not get a refund for a wrong cancellation fee from Uber. It is annoying enough to wait for a driver who never shows up but even worse to be charged for it. I went back 2 months to see if any of my cancellations fees were posted and they we not! Tried to contact Uber, no number to call, except posting it through their website, which says that my refund has already been processed.

I started an account with Uber back in December preparing for a trip. I played with the app a bit to learn how to use it. When I tried to actually use it the first time after depositing a $50 gift card it did not work, ended up taking a taxi to airport. Eventually I discovered that the app no longer recognized my email address or telephone number. After numerous attempts to rectify the problem with Uber I have gotten nowhere, they only communicate thru email and seems that they don't understand your problem or just fail to communicate. I have no other recourse except to make complaints and warn others.

My son book a Uber ride for me and my wife and for 10 blocks maybe 10 minutes ride we got charge $50.00 dollars. That is a rip off. We never going to use Uber again. Better to ride in a legal yellow cab.

I order trip. Driver no come. I waited long time. Driver cancelled my order. Charged me $5 for cancellation, without no come for pick up me. I must ordered second time. And other driver pick up me and was no problem with this trip. When I wanted to refund $5 to my debit card, I received message that trip was correct and them not refund money. The problem - no trip, charge money.

I love Uber, but this a problem they need to fix. While on my way home, a very young impatient driver veered into another lane of freeway traffic to avoid a delay caused by an accident. I had a closed bottle of coke in my hand. It fizzed very little and some got on me. Not enough for me to panic about. We ended up having to take a very long route back to my house due to her impatience. Being a nice person I didn't say anything. When I got out I checked the back seat which was stained and filthy, to make sure I didn't leave anything behind. No coke spill, nothing. We exchanged pleasantry. Nothing, "oh you ruined my car!" Nothing. Charged $90 clean up fee... I will dispute this at my bank, at Uber. I don't think it is the company, but drivers who need to know that some people will make their lives miserable if they are very dishonest.

This is my second day with Uber as a driver. Already have issues... went to cash out my earnings of $138 and received a message that I don't have access. Call and was told you have to wait 1 week to receive earnings. Asked to speak with a Supervisor and was informed there is no such individual available because they don't have one. After insisting on either a supervisor or a team lead the customer representative still insisted there was no such person. Then after standing my ground remarkably he has a supervisor.

UBER IS A HUGE SCAM, they quote you one price when you request the Uber and then they change the price after you request your ride, they basically double the original price that they quote to you first, this is a huge scam and if you don't check on time they can easily scam you by doubling the price that you never agreed to. I am not done with reporting Uber to every place I can because this is a rip off... I advise everyone to stick to regular taxi cab service.

On Jan 28th 2018. Car service cost $4.60. For me today to church pickup was CXL by driver so he will get $5.00. I’m standing in the middle of the street and he drives off while I’m speaking to him on the phone. I was dressed for church. This is the second time this occurred. I’m cancelling this service. I want a refund. Placing a stop payment on this transaction. Car ** Honda Accord. I was on the phone with him and he still left... Why???

Well I have been driving for Uber for 1 week and if there is one thing I learnt is how cheap people really are. The worst invention in taxi service history has to be this Uber pool thing. Everyone and their mother picks Uber pool because it’s cheaper than Uber X but refuse to want to deal with other passengers in the Uber vehicle. So not only do I lose money with Uber pool but I get to deal with people that don’t comprehend what Uber pool is.

I don't mind riding Uber. The only issue I have with Uber is some of their policy. It happen a lot to me that my Uber driver cancel because they lost and can't found where I'm located at the moment. And Uber charge me for the driver cancellation. That's not my fault if they lost. And I have to pay for that. When they refund you they give you a credit to use for your next trip. Uber is funny so they never lose and we already lose. I'm not happy about that and want Uber to start refund in our card. Thank God the trip was only 4$. Imagine a trip of 30$ that a driver decide to cancel because they unable to find you. UBER CHANGE THAT POLICY OR I WON'T USE YOU ANYMORE.

THIS IS AN EXTREMELY URGENT MATTER AS I AM LOOKING TO FILE FORMAL LEGAL CHARGES ON UBER CORPORATION IN SAN FRANCISCO as their malice & lack of proper technology has caused me to lose approx. $700 income which I have screenshots as proof, but they made a mockery of me by ignoring my very emotional one hour visit, providing all of my proof, & they ever intended on helping me at all. The supervisor promised to get San Francisco headquarters involved which he never did as I never received any reimbursement to income loss or an explanation to why they are allowing this harassment to continue! I was given "inside" information on why this is happening to me only in the day shift and if it is true, Uber can be shut down for this!

In July of 2017 I used Uber Pool to go 1.5 miles from the Atlanta airport to my offices near the airport. I was quoted $5 to $7 dollars before I accepted. (I used Google Maps to book it, which Uber allows. If Google was the problem, which no one at Uber ever said, their problem should be with Google.) I got charged over $13. I wrote Uber and in their response they emphasized that what I am quoted before the trip will always be the price, "no surprises," then went on to say they had reviewed the trip, and the charge was in line with what it should have cost, so "you're good."

They claimed my gift card didn’t exist. Then said it had been used up. Then found it. Then charged my credit card anyway. Then refunded the charge. Then lost the balance of the gift card. Then said it didn’t exist. Then stopped communicating. Caveat emptor. There is no customer service worth mentioning.

I think it's very inconsiderate and inappropriate that you corporate people do not address the issue that your drivers have with this so called support team. I have been screwed over so many times this week by your support. We are pushed against a wall and there is nothing we can do but accept whatever resolution your so called specialist come up with. Which is so unacceptable. We send yall a grievance or an issue and yall refer it right back to the same people who did nothing to solve the problem only made it worse. My account keeps getting locked so I can't get my instant pay every... Every month. Why... I have my phone which the app is on my phone and you have to use my phone to get in my account to swipe my instant pay... Smh.

On or about the middle of December I purchased a $50 gift card as an Xmas gift. It took Uber almost 3 weeks to send it to him. He did not get it by Xmas, but I overlooked it. He does not have a car so uses Uber often. I live very far from him and he did not know how to add the card to his app so had to wait till 1/22 for me to go visit him. Upon trying to put a code that is required in order to add funds to his account, I peeled off the code and the code was unreadable. After numerous phone call to Uber’s customers service number which brings you through a 3 question on winning a trip to Florida, Bahamas etc. which was a total waste of my time the person tells me I need to purchase another card and then they will refund my money. I am so far already out $50 I will not give them another $50 of my money. I am very frustrated and out $50. Buyer beware just give a Visa card and don’t purchase an Uber card. This is horrible.

Today I request two rides one to work and the other home. Both fares were a lower price and once I confirmed the ride, my charge was almost double. This is like bait and switch. Not fair to the consumer. I made a complaint and the person that handled it looked at the wrong date, she said I was compensated, I was not. So I came here. If they are doing this to me they are doing it to a lot of other people. Thank you.

Uber used to be the go to, now it's basically owned by third world. I paid for two rides and the idiot got me to destination 1 and cancelled and took my money basically. If you are in NJ say NOOO to the scam artist Yousaf in a Honda Accord license plate **. Another guy had the nerve to question me about my location and I was only 6 minutes away from my location. I almost got in 3 accidents in the last 2 days. One girl talking on the phone. The other guy I got yesterday was so nervous and scared and he admitted to me he's scared of highways. I'm done with Uber and if you had any brains people of NJ in the Wayne area you would too. Nothing but barely English speaking con artists.

I am being charge for a fare with Uber that is not mine. They keep telling me that a payment method that I used is associated with another account, so therefore the fare that has not been paid is mine. Then when I asked them to do research, they sent me an email that said for me to log back in using my email address. When I did that, they completely removed my account and gave me the account that was associated with the fare that had not been paid. When I told them that this was not my account. They emailed back and said it was and that the fare was consistent with other fares on my account. I told them this is incorrect. The account that was mine, I had used mine as early as 12/14/2017. This account was had not been active since 3/25/17. They refuse to remove this account from under my name.

Uber picked up my children in one neighborhood and randomly dropped them off in another neighborhood. The driver kicked them out of the car in a random neighborhood when his Uber software crashed stating that he would have no way to get paid for the ride (what happened to the safety of the children in the random neighborhood **). Zero excuse for this! We could have compensated the driver on his arrival. Who the ** drops off children in a random location??? Worst part of this ordeal? Uber double charged us 8.57 for this ride and we had to go pick up the children. Uber never refunded any of the money, so we're out 17.14 - thank goodness our kids were ok...

I live in a city that has a cab company. The distances are short. I did a check. Uber charges the same amount for the same ride. I guess under certain circumstances it may be cheaper but for now I am staying with my cab company.

I was picked up on time by Antoinne in a White Dodge Dart. The roads had a lot of snow and he did not drive very carefully. His car skidded a little at one point and he ran a red light. I had to pray he would slow down. He looked like a very shady kid. I am a professional lady and he barely talked at all.

Uber failed me as a customer! I was scammed out of a cleaning fee when the driver submitted a fraudulent claim against me. Uber says they have measures in place to catch false and fraudulent claims. That turned out to be a big fat lie! They never ONCE researched the validity of the picture submitted. Instead, I was accused and told "no response needed" at every turn.

I have had multiple experiences with the driver canceling and since it was over 15-20 mins I WAS CHARGED A FEE. Seriously? The driver cancels and I have to pay a fee???? Then when I messaged Uber they gave me an Uber credit? I don't use Uber often enough for a credit. I paid with debit card and wanted a refund on my debit card. It's very irritating. When I contact customer service about it they apologize and do nothing. Worthless! I will stick with Lyft.

I paid Uber in advance to pick me up at Jackson Memory Hospital on 1/16/2018 at 6:30 pm for a trip to the Airport 'MIA' for driver with broken English could not follow the GPS correctly to pick me up. 1 whole Hour waiting. I was charge 5 time by five different driver that never made it to their pick-up, I never seen so incompetence driver that couldn't find the Biggest Hospital in Miami that been around for 70 years in the same location. Uber, I want my money back on my credit card or I will sue you in court plus attorney fee.

I lost my phone in the Uber last night. Attached to the phone was my credit card with a large limit on it. We panicked and cancelled the card. The next morning we called the Uber hotline and they had the driver call us. The driver searched the car and found the phone and the credit card. He drove 30 miles to return it to us. His name was Felipe and he drives in Ft. Myers Beach, FL. We were so impressed with his efforts to find the phone and to return it to us. He even questioned us to be sure we were the folks who ordered the Uber so he didn't give the phone to the wrong people. So wonderful to know that there are honest people out there who still care!! Thanks Uber Driver, Felipe.

I called an Uber ride. I called in plenty of time to make my bus which was not scheduled to leave until 9:40 AM! Since the ride was initially accepted at 8:50 or so, I had plenty of time to make it to 1727 Bedford Ave in Brooklyn, NY. But, Jorge CANCELLED the trip unbeknownst to me! After he called me on my phone to tell me he was in front of FedEx, which by the way, shares a building with the hotel from which I called him! I was staying in the NU Hotel on Smith St around the corner, less than 100 feet from where I was in the lobby at 85 Smith St.

Don't bother using this company, they are pathetic. Uber sent a auto to the wrong address then charged me $5. for not coming out on time. Then Uber info has been hacked and 5 trips were charged to my Visa card. I notified Visa's fraud department and Uber. I gave Uber all the info with the dates, charges and trip code numbers. It's possible to get Uber on the phone. Uber keeps asking me via email for the same info I've sent. DON'T USE UBER.

I have been a driver for a number of years with Uber. They are big time crooks! Customers will show the driver the fares they are being charged (ex. $50) and Uber only pays the driver $11.95. The cut is supposed to be 80% driver and 20% Uber. They are big time liars and cheaters!! The so called 24/7 support line is also a Big Joke! It is outsourced to India and there is a serious language barrier. They never have a Supervisor available, however one will call you back. It never happens! They will deactivate your account in a heartbeat once you figure out their crooked and deceitful system of Lies and call them out on it! They can access all of your personal information through your Android, make it disappear, and blackout your phone with their technology.

Yup. So Uber claimed that a 24 hour McDonald's was open. Ordered 30$ worth of food. They said after 30 minutes they couldn’t find a driver and canceled my order. I called back and made sure Drivers were available. They said they were. I placed the same order again. $30. Half hour later turned out that McDonald's wasn’t 24 hours and they canceled the order again. Found out that McDonald's doesn’t open until 5. Ok fine. Waited until 5 and placed a new $30 order. After half an hour again they had no drivers and canceled my order. Waited until 6am when village inn was open. Called to make sure a driver was available. Ordered another $30 in food. Again. A driver was not available. I called again to complain.

I reserved a taxi from my hostel to the airport which at that time was supposed to be between 11-19 dollars. Then 3 minutes before my taxi came I got a text that the price was going up (there was no exact amount mentioned). I had to catch my flight so I didn't want to cancel my trip. Eventually the price went from between 11-19 dollar to 30,40 dollar?! I complained about it at Uber but they won't give me the change back. Never am I going to use Uber again. This was the first and last time.

I wanted to finally write a review regarding obtaining help from Uber as a driver. This company absolutely sucks when a driver needs help with the app. I was driving with no issues for 4 weeks and then was placed as “waitlisted” for no reason at all as my record is spotless. After 8 weeks with no support at all or responses to weekly e-mails to the “HELP” feature all I got back was “I understand but please wait for 5-7 days for review." Well it has been over 8 weeks during the busiest time of the year and still no help. Your company absolutely sucks with help.

Neither I, nor my friend had used Uber before but had heard their drivers were friendly from a friend of mine. On New Year's Eve of this year (2018) we (my friend and I) first used them to take us a couple miles from where we were to a club and it cost us $10, not including the tip. This was around 9:30 p.m. The driver was polite and was there within minutes of us ordering it. No problem. At the end of our night then, around 1:15 a.m. we called again to have them take us home. Now my house is roughly 10 min from the club so however any miles that is, I don't know, but when we ordered the Uber from the club the amount came to a little over $47. YES, I said over $47! And that was just to get ME home, without tip, and not even getting my girlfriend home!

My experience with drivers is good in general. My issue is with Uber as a company. I won a certain number of rides with Uber ($25 off of a number of rides). I was able to use it up to a certain point. All of a sudden, Uber posted a different promotion on my account. This prevented me from using my original promotion (the way it works the last promo added is used first). I complained and after days and days of going back and forth with emails, I was able to use my promo again. Then, suddenly they changed the expiration date of the promotion. Now it expired on 1/2/18 instead of 4/30/18 as originally stated.

I have been using Uber for rides home from work for a year. I always pay the same. Today my 11.00 ride costs 20.52. Same time, same days. That is more than regular taxi charges. Ok, Uber. I hear you're getting sued many times, now I know why.

I signed up for Uber last night to check rates for travel from my hotel to a concert I'm going to next month. When I went into the app this morning, Uber had cancelled my account for supposed terms of service violation. I have only created the account and no rides even made yet, so how can I violate TOS???

I request a UBER on Nov 27, 2017 to pick up at Altamonte Mall to the Harbour at Lake Howell, the app said 3 mins but the driver never called until after 15 mins. We told the driver we are at David's Bridal beside Shoe Carnival standing, we stood at the front beside David's Bridal for over 20 mins never see the driver pull up. We got a call telling us he thought we were out on the road and he is leaving. My card was charged 6$. I have tried several times to contact Uber for a refund and no response. I would love every cent back. I am not going to pay for a lazy driver who want to collect under false pretense. The driver name is Linson, drives Hyundai Accent **. Need my money back.

Uber’s rules to ride are very unfair to consumers. Today, we got a Uber to take us to Fairfax, 30 minutes from Arlington. When the guy arrived, not only was his car visibly dirty, old and making loud noises, when we got in it smelled like my grandfather who owned and worked on a farm with pigs, when he use to come home at the end of the day. Yet, we had very little choice but ride — unless, as in the past, we refused and get charged $24 anyway. Which brings me to my next issue with Uber — there have been times we’ve ordered a car, got downstairs in the time it would take, and the car is gone! We get charged anyway. Unfair and ridiculous.

**. That is the driver contact number who has no patience for his customers. My son ordered Uber, and the time he received his message, he went out but the driver had left by then... and ignored his calls, leaving him in a road that barely has any car passing from there. Then he finally replied and told him that he waited for so long... Seriously!! Isn’t there a charge for this time? The surprise is, when I called him to ask him to go back, he refused, and the second surprise is that my son had to pay for the car that was cancelled by Uber not by him... Great service.

Gave wrong rating for the driver by mistake and asked customer care for editing the review. Answer was big NO to it. Sometimes people make mistakes and should be given a chance to correct it. My driver given an excellent service and I gave one star by mistake I felt very bad about. I spend too much time with customer service for helping to correct it. They said driver will not see who wrote the review so I needn’t worry about it.

After driving for 2 weeks for Uber, I was expecting the $300 bonus that was promised after 50 rides. However, when I called, they said that since I made more than that, I’m not eligible for it. I was very mad and expected to receive the bonus in addition to whatever I made. However, they scammed me from the bonus as well as other drivers. DO NOT work or ride for them. They are an unethical company and scam their drivers from bonuses. I will not drive for them again and will discourage anyone from driving or riding for them again!

I have 35 dollars credits from Amex for Uber. When I made a purchase with credit in Uber Eats it only applies 1.61 dollar credit to my purchase, and I paid $31.51 when I still over $33 credit in the account. I contact customer service, and they told me they can't do anything about it. What a ** company.

After multiple issues with Uber customer service over the years I deleted my account today. Last night I was dropped off in the middle of nowhere by my driver and had to walk 10 minutes to get to my destination. Where he dropped me WAS NOT LISTED AS THE DROP OFF point. The car also smelled foul. I spent the entire morning back and forth with Uber and they will not refund me for this trip. They are garbage. This is fraud and robbery from Uber.

When I applied with Uber for a drivers position everything went smooth. It only took 3 days to get approved. Then that same day everything turned into a nightmare. I unloaded the driver app. and was reading the legal documents which is required when all of a sudden it sent me to driving app. and I hadn't even finish or accepted what I had read. I could not find a place to get help. Then I get an email saying that my insurance expires on December the 26th. When I finally get someone online I tell them I sent them 2 Insurance cards. One that is the present card and one that is the renewal card and it is for 2 cars. The rest of the story is too long but I finally told them to call Geico. I can't believe that I was accepted in 3 days and I lasted 1 hour. I could have made them money. Oh well.

I received a promo code from an event I was attending for $10 off the Uber, but instead the app would only apply the pre-existing 40% off the next 10 ride promo that was already activated previously in the app. I contacted customer support through the app to rectify and refund the difference of $5.13. Each time they replied with a scripted email that stated the last promo code added is the first to be applied and they cannot switch the order they are applied. First, their statement was incorrect because the app did not work as they explained and when I stated this they sent the same scripted response to me. This is deceptive practices and their refusal to fix over $5.13 is ridiculous.

I recently had two incidents that shaped my many reason not to spend any more money with Uber. In New York, Uber is more popular among the natives than taking a train. Which is great, when dealing with the harsh winter. The issue is the service coming from the Uber drivers and Uber's customer service. Most recently I took a Uber ride to Far Rockaway, NY to Queens, NY which was a $50 dollar Uber pool. The car was very cold and in the beginning the Uber driver was very quiet. Once we got closer the destination the Uber driver began to get confused on what route to take. As I asked to make a right at the next light he turned around while driving and began to yell at me. We were on a parkway in Far Rockaway with cars driving all around us. He began to shout and hits brake twice jerking me from out of the seat. He begins to curse me out and tell me to shut up until we get there or he will make walk.

Upon arriving at my home, I was struck in the face by the driver. This assault was unprovoked! He also threw my glasses down the street and they were run over. I have been contacting Uber for 5 days now and still have no results or restitution.

Uber doesn't give a ** about safety. A reckless negligent Uber Eats courier on a bike cause a collision with my car causing damage. Uber doesn't seem to really care. Their biker's negligence jeopardized the safety of all others drivers, pedestrians and other bikers. Have police report as evidence.

I just received an odd snail mail supposedly from Uber, there's only one problem: I never used Uber, either as a driver or a rider. It came from a "Return Mail Processing", which runs out of a PO box in Claysburg, PA, and suggests I sign up with "experianidworks.com", which itself appears to be a known fraudulent site. If you receive a letter like this, beware. The website wants your SS number, everything.

I had a horrible experience with the Uber drivers in Miami, the communication/language barriers were awful. I get home from my trip and am charged an unknown $40 fee. Turns out, I left a mess in the back seat of someone's car. This was incredibly inaccurate and I was sent these pics, which were nothing short of a normal backseats appearance. Whatever I was looking at wasn't in my opinion a mess over $1. Very upsetting.

I am an Uber driver and have been doing it for the past year. Anyone who surpasses 25 Uber requests can cash out the same day, which is called Instant Pay. Lately I have been trying to cash out after working for them, and it doesn't give me an option. I spoke with 2 different supervisors with whom they tell me there is a lot of deliveries paid for through Uber Promotions and caused a red flag on my account preventing me from cashing out money I have earned. The first supervisor advised me to try taking a few rides instead of deliveries, and that should fix the issue and my money will be available the next day. I followed his advice and the next day I was able to cash out.

I have four charges on my account via a debit card that I use maybe 3 times a month. These charges were for services in California while I live all the way across the country and was thousands of miles away from California at the time of the "service." Not only that, but there are charges for Uber Eats all other the place and they don't even come close to serving my area.

After my account was hacked and rides from England were charged to my credit card I decided to cancel my UBER account. UBER refuses to send me a check for an amount of money credited to my account. They claim that they do not issue checks. I had to cancel my credit card because of their customer database was hacked. They never notified their customers that the database was hacked!!! The amount of money they owe me is irrelevant, it is the principle of the matter.

Decided to give Uber a try so loaded their app. My first "trip" was to return home after dropping my car off at dealer. Evening before I spent 20 minutes setting up my account and unsuccessfully setting my first trip. The next morning it took another frustrating 15 minutes to make the app understand that I wasn't traveling FROM home but TO home. Such an easy and logical event but the idiot app designers at Uber can't see that as an option. I finally left home with anticipation of using Uber for the first time. At the dealer I waited for 45 minutes for an Uber ride that never showed. Took a cab home and on the way got two messages from Uber, the first obviously from another customer asking "are you coming" and the second telling me there were no Uber cars available... this in Denver! Have since deleted the app.

Got new phone. Trying to get app on new phone. Says account already exist. Call support no number, number on website 1300. Something fake. Says tap Uber icon on app, cant get new app installed. Never rode yet but had old account hooked up to PayPal for emergency. Tried to find support email. None I can find. No humans live here.

This morning, I had three charges from the UK (Uber Eats). I receive notifications about purchases per charge, as I was also involved in the Equifax breach. I'm assuming that my Uber account was hacked, as three orders were placed, and my credit card information is saved. I even got a call from a +44 country code, which is the UK, asking where I was and how to deliver my food. To top it off, my card was expired, yet Uber still authorized the charges. I canceled my card with Capital One and wrote two separate emails to Uber. I have YET to receive a response, which is pretty terrible - especially considering the breach that they neglected to tell everyone about not long ago. I like Uber, but will seriously be considering whether I want to trust Uber with my information.

I was ordering the Uber for my dad who doesn't speak English well. Uber notified me that I wasn't a rider, so I added my dad as a rider, and didn't realize that there is NO way to contact the driver once you add a rider. This was very confusing. I called the driver right away and could not give her ample directions to get to my dad. She drove around for 5 minutes without me being able to give her directions and my dad could not give her directions, and I got slapped with a cancellation fee. Please fix this issue or be sure to clarify to people order the Uber that they cannot contact the driver if they add another rider.

TLDR: Uber driver made stop for me, left with my stuff, charged me more and more, never came back and cancelled my trip after 10 minutes. -To Start: DO NOT EVER ADD STOPS. I have used Uber all over the world and asked drivers to make stops many times. This week was the last time. Story: Seattle WA USA. I had a great dinner after shopping and was in downtown Seattle. I requested an UBER, waited for the driver, who had a hard time finding the location I was at, although very easy to find. After he picked me up I asked him to stop by a store so I could grab some water before arriving at my destination. He agreed.

I recently took an Uber with a friend from an event back to my apartment (both in San Francisco). She called the Uber for us, and upon exiting the car I quickly realized I left my purse (including my wallet with my driver’s license, credit card, debit card, etc.) in the backseat of the car. The only way you are able to get in contact with anyone is through the app, and only my friend can contact the driver as it was through her account. It has now been over 24 hours since the ride and attempting to contact the driver and I have not been able to get in contact with the driver nor any kind of representative from Uber (as there is no general number to call to speak with a representative). Extremely angry and will not be using Uber again.

When I first started using them they would quote 10 to $11 in the trip. Usually cost 10 to $11. Now the same quote and the trip is costing 15 to $18 because drivers are adding on charges that are frivolous and unethical. I have twice been charged wait times when there was no wait times. The added fees are growing. This company does not operate above board. They have no checks or balances in place. Looking for alternatives Uber.

On Nov. 17th 2017 I requested a Uber ride at 5:20am. Had to be at work at 6 o'clock. Am a half hour ride. The driver got to me at 5:45 am and after a 20 min. Debate with the driver of where I live at and work. Needless to say I arrived at work late. After I reported the driver to the company they promised to refund me my money back. To this day have not seen it.

I have been working with Uber for over 2 years in. On September 14th my account was turned off and they began a yearly background check. The date is now December 2nd and my background check is still not complete. Uber is using the company Checkr and they state that background checks normally Take 5 to 7 days. In just a couple of weeks it'll be 90 days. My background check last year took 3 hours and it was completed.

I ordered a pick up from airport to a gas station to meet my companion who drives trucks over the road. The driver took route that is not normally taken, but I knew the route. I do this weekly and knew the rates and routes. He didn't speak and it was a quiet ride. I got toy destination thanked him and got out. I normally get a response to rate and tip driver as soon as I get out. This time I didn't so screenshot my rate and info. I got it almost 20 mins later and it was double my original rate because he charged me for his return trip to the same airport. I contacted the number listed next to bank charge only to be told to go thru the Help on the app and then phone disconnected.

Landed at LAX and at curve at 3:10PM 11/18/2017 and called on Uber (TM) for an economy ride a little under $12 for a 3.5 mile run to work. Watched the car coming on it when it suddenly cancelled and I had to start over at 3:18PM, only this time the fee was going to be $14+ dollars. I had to take a call, and by 3:35PM it was up to $24, but they didn't show the price, I just got the 2.5x normal rate. I could have taken a taxi for $19. And the Airport wasn't that crowded. Parking for a 3 day trip would have been the same cost.

I arrived at the San Antonio airport and checked for an Uber. It stated $12.21, however, my luggage has not come out yet so I waited to confirm. When I received my luggage I checked again and the price jumped to $21.12. The caption stated price increase due to demand. To me that’s price gouging. I will never use Uber again.

I live in Springfield MA. It used to cost $6.50 one way to go 5 minutes away. Now it's $10.50 one way! That's a drastic increase! I only used them infrequently as I'm receiving disability and have financial hardship. Now I can't afford them at all! As a former dental hygienist, in my opinion this is unethical and unprofessional business practices.

I accidentally posted the wrong address. I tried to tell the driver the was incorrect. He would not listen. He kept driving in the wrong direction for several miles. The trip was a twice the amount for the same trip I took early. I guess with Uber the customer is not always right. The driver padded the fare by not listening.

Sadly I have not had very good service in Edmonton by Uber in the last few months. I have been sworn at by drivers, insulted by drivers, had advances made toward me by drivers, and more. Most drivers refused to come into my condo complex because the GPS shows my address as in the middle of the road. If I pin the address as suggested on their website they go to the wrong address and then cancel the trip. I regularly get double charged and have to request a refund. Also I have been noticing that in the last few weeks I have be quoted a rate, charge the rate, then refunded that rate, and charged a higher rate every trip. The saddest part of all is that in Edmonton Uber is the safest way to travel outside of the bus. I wouldn't get into a cab in this city ever and now I don't ever want to get into an Uber. I have contact Uber about my issues as well and been threatened multiple times. Uber is all about $$. They could care less about their customers.

I am sad and angry, I have bad experience with Uber before but this time has been the worse! I left my Quinny Buzz Xtra on the Uber last Sunday and I called several times to the driver but he never answer any of my calls, two days after he finally text me back about the items left on the vehicle and he told me that he is not the owner of the car, that he gave it back to the owner on Monday at 6 pm. That my stroller was probably there, so I request to call the owner of the car in that case and he said he didn't have a number to reach the guy.

On 11/12 I was trying get answer why my account was charged twice from ride on 11/11. However my question was never answer (within 4th separate messages) each time I have received the same respond (automatically respond) that was unclear and not on topic. On 11/11 my account was charged in amount of $14.13 and $1 for tip and on 11/12 my account was charged again in amount of $14.64. When I asked why my account was charged twice, customer service explanation for addition "waiting fees" charge which is 2 mins. Which is unclear why I was charged twice in amount of $14. My experience with Uber customer service was frustrated and unsatisfied.

We had a 15 minute ride from friend's house around 11pm, nothing out of the ordinary. In the morning, driver send us a $150 fee for cleaning along with pictures of vomit??? RIDICULOUS!!! Why don't they charge the person that actually did it??? So frustrating to deal with it now.

Multiple times I have asked for support from Uber and I get nonsensical responses from the non-existent response team. It is beyond frustrating. Aside from not having any customer service team, they have no address. I have tried countless ways to research a physical address with phone numbers but there are none. I do not know how a company can operate like this. Have plenty of resources for their drivers, but none for their customers.

Out of desperation, I signed up for Uber for an appointment. Registration was easy, and the app kept me informed about the time of arrival, which was FAST. A driver happened to be in my area and came right away. I was texted a photo and his ID by Uber, so I was reassured - but I did forward it to a family member as a security precaution. The driver was SO kind - congenial and eager to please. It was such a great introduction to Uber and I have been happy ever since.

I had just completed running the New York Marathon and had requested an Uber Pool ride back to my hotel. First, let me tell you what started out right: The driver agreed to the pick up and drop off locations via the app. I then called and spoke with the driver to let him know that the pick up location was actually blocked off due to the marathon, and we agreed on another pickup location 1 block away before the race road block. Before I was picked up, I got a notification that another rider would be joining for part of my ride. I was picked up by the driver at the spoken agreed upon location; shortly the 2nd passenger was picked up and dropped off. Now here is where it all went wrong: Moments after continuing to my destination, I got a notification via the app on my phone that my ride had ended.

My appointment time for auto repairs required a drop-off early am for it to be there and available for a mechanic to begin the work. The Uber app was easily installed on my mobile device and was followed with the required information being filled onto the blanks. When typing a phone number, it gave an order to check SMS texts for a confirmation code to be used along with the number. No text sent with first try at 7:30 am. More tries, no texts and had to give up. Four hours later the texts with codes were sent at 11:08 am. Two attempts were unsuccessful at emailing Uber headquarters in San Francisco that included a few lively suggestions. As follows; I suggest someone there unclog your ride summoning impacted website rectum by swallowing an online laxative, followed by a readily available Fleets enema from a pharmacy.

Whether I am using Uber for a ride service or Uber Eats ordering food the service has been terrible. Out of the 10 times ordering food from Uber Eats 9 times food has been forgotten. Every time I have requested a refund for the missing item until recently they told me to refrain from this type of behaviour and told me they would be restricting my account. Not sure why I should be punished for their drivers not checking the food prior to delivery. Recently while traveling I ordered an Uber to the place I was staying, I notified the driver it was a tricky place to find and even provided extremely specific instructions. I attempted to contact the driver numerous times but had no response. The driver cancelled the trip and I was charged a cancellation fee. I guess moral of the story is this company makes the consumer pay for their employees mistakes. Please refrain from using this service if possible, I know I'll be finding alternatives.

Why is it so hard for you to understand that if I am trying to retrieve Uber cab, with the same email just a different phone number that it is me? If you say it is for security and you don’t recognize the phone number, then your security system is **. Because therefore if it was any good, your security system would link my original number to my new number which is under the same account and recognize that it is me. So stop rejecting my new number. What do you think I want everyone calling me on my private or personal number. Do not respond to this until you have fixed your problems. Or IT will only tell "you people" TO SHUT THE ** UP. And now I just tried to send this and you would not let me go past too. Why would I put any amount of stars when you serviced me zero amount of stars.

I was in South Beach, FL. I was staying at a major hotel and ordered an Uber. The driver could not find me which was ridiculous. I was waiting out front of the hotel which was located on the main drag of SOBE. He hung up on me and charged me $5. I disputed the charge so now I have a credit on my account. Uber isn't available where I live. The last time I ordered a car in South Beach the driver hardly spoke English and couldn't find TJ MAXX. My advice... don't use Uber in Florida.

I had damage to my vehicle due to a Uber driver my upstairs neighbor used. The trim from the rear wheel well was broke off. The driver didn't leave a note. He kept calling my neighbor. Now he will not answer his phone. Can't get a number for Uber to locate the driver.

Uber has made travel so much simpler for me. I use it to get to and from the airport, or to get to stores in unfamiliar areas and sometimes to get to events or a party where I don't want to drive or find parking.

I use Uber fairly frequently. Overall it has been a good service. I’ve had amazing drivers. You cannot call them. Only go through some steps to send them messages. I want to just call them if I have an issue. It’s so frustrating. However, two things have happened in a short time that will make me be very wary in using Uber in the future. Might just go back to taking cabs.

Last night I returned home from the airport using Uber. Shared a ride. The other person paid $36.97 vs my $58.42. First stop was their residence (farther away from the airport than my place). Needless to say, I was not happy when I heard that my fare was 58 percent more. Uber says it's "dynamic pricing" and will not issue me a partial refund. And... with the company burning through its cash at over $1 billion a year and turmoil in the executive ranks, one would think the company might be more sensitive to such inequalities.

Did you notice that every time you call Uber to complain or ask or do anything over the phone that they intentionally talk slow and always doing some checking in the background and usually the phone call last anywhere between 30 minutes to hour and a half. My phone call was 1 hour and 36 minutes. I have the file phone call recorded. This is not the first time I noticed that the payments are not correct but it is the first time I decided to stand up and call them on it.

Do not lose anything in Uber otherwise your experience will be a nightmare getting them to recognize you. My friend had the ride set up however at the end of the trip I got dropped off leaving my wallet in the black leather seats, black wallet at night. Anyhow, my friend needed to provide verification about her account, no problem, except around 40 emails and 2 days later they didn't accept the email address from her account she provided at signing nor her phone number that she was calling from that she used for this ride.

My last 2 experiences with Uber have made me use taxis which turned out to be preferable to Uber. Two weeks ago called for an Uber and my driver did not speak or understand English so I immediately got out and was still charged on Tuesday. October 24th I requested an Uber to take me to midway airport. When I received notification that my driver had arrived--I called since I was already waiting outside. He informed me that he was in Lombard. And here I was at the place I am always picked up in Chicago. Guess I am on to Lyft.

Our party of 6 consisted of three of my adult daughters and two friends going wedding dress shopping. We needed an SUV to accommodate all of us, and Uber showed a driver 20 minutes away in Sanford, Florida. Perfect, we thought as the reservation wasn't for another 40 minutes. We waited, and waited but the map showed the driver staying at the same place originally shown, yet the eta remained the same. We thought that the map must be frozen, so a reset was done, and then it showed that the driver had picked us up and was on route to someplace other than where we were going AND WITHOUT US! To make matters worse, our credit card was charged and we were very late for our appointment. There must be a way for Uber to assure that your card is being used for YOUR trip and not for someone else.

75% of the time I'm extremely satisfied, but here are my pet gripes: 1) No flat rate from airport, as there are with taxis and limos. From JFK we got stuck at the midtown tunnel and my fare (time + distance) was almost twice the flat taxi fare. 2) The driver's profile does not indicate if they have a FasTrak transponder. Coming from LAX to DTLA on two occasions we were stuck in traffic on the I-110 because the driver didn't have FasTrak and so we couldn't use the express lanes. When a driver accepts the request, if the snapshot description (name, make of car, license #, etc) also had "Can use FasTrak express lanes - Yes/No" I would know to reject a pickup from a driver if they lack FasTrak. Another solution would be to have an option in my profile's preferences, to only accept drivers who have FasTrak.

I would file a class action suit against Uber. I do not use this service and get billed! My card was taken and used. This company is not checking identification to match cards used for service purchases. This company and/or drivers are allowing minors to ride without permission and are using unauthorized debit & credit cards. There is no direct contact number to resolve these issues unless you create an Uber account. Has this happened to anyone else?

If I could give 0 stars I would. Uber has STOLE my MONEY and has made 3 unauthorized charges to my credit card. On top of that, they are not even taking responsibility for it and continuously keep marking my issue as resolved even though I have proof such as my bank statements. There is no phone number or place I could go therefore they are taking advantage of that. There are random charges on my credit card that total to over $30 and I did not use my Uber app for a few weeks. When I asked them to explain those charges they say they don't know and just ignore me and mark it as resolved.

I had driven to KCVG to leave a rental car. Having used Uber oh let say a half dozen time in my life. I charge up my phone that had gone dead. Now at the Avis rental car return the system informed me to drive over to the terminal. This is after the Avis agent informs me "Oh yes. Uber picks up here." I follow the instructions Uber gave. I take the shuttle to terminal and do not summon ride until at pickup site. Here is the hurtful thing... Now I could be wrong. While I am looking at the drive from Lyft I get this call from the Uber driver... "I am outside..." the way the exchange starts.

I used many times UBER rides in USA. I Visited Delhi India two weeks ago and had selected my card as the payment method but when I reached my destination the driver requested a cash payment. I thought maybe my credit card was not working here so I paid him cash, later I found out my credit card was also charged. When I requested the refund from Uber they give me excuses by automated reply like it's my fault I would have not given cash to Driver. What I supposed to do when driver is insisting to pay cash after completion of ride. At that time there was no way so I could confirm from UBER office before paying. Uber sent automated emails saying wouldn't have a refund option for this exact issue. SO NO MORE UBER.

My last two experiences with Uber were not too great. The car that picked me up was old, dirty and nasty with dog hair everywhere and the air conditioner didn't work. It was 90+ degrees out and we had to ride with the windows down. The experience was a ride to the airport and that was frantic. The man had only been in my town for a few weeks and he was confused on how to get to the airport. I don't think Uber is checking on who's driving and in what vehicles.

It's unfortunate to know that Uber allows its drivers to rate clients. My rating with Uber was 4.86 and after a recent trip out of town and used Uber my rating dropped to 4.63. I was kind and friendly to the driver. I engaged in the conversation that he started, I also sent him an additional tip post my trip. I will no longer ride with Uber and leave a driver who may be unhappy in his or her job or having a bad day or expecting a cash tip to rate me as a client and passenger. I treat all people with kindness and respect and my driver ratings have always been very good to excellent. You have lost a loyal customer.

DO NOT ACCEPT RIDE WITH UBER DRIVER "EDGAR" IN SILVER TOYOTA SIENNA VAN!!! Me, my husband, and six year old daughter requested an Uber to take us back to the Sanford International Airport Wednesday, October 25th from Disney's Art of Animation Resort. We had a great experience with our trip to the resort the Wednesday prior with Mike who drove a grey Lexus. That fare totaled $40.49 and we tipped him $10. That said, we requested another Uber X for our trip returning to the Sanford airport with the same expected $40 fare - this was the fare provided when we accepted ride.

Well for starters!! I totally disagree with this star system they utilize, it is insane!! Getting to the point, of my dissatisfaction, after going through all that one has to do in order to become a driver for this Uber mess, number 1 - I don't agree with this off the wall system they call the STAR system, it's insane you work your butt off, but and your steadily being badgered by these ignorant Agents threatening to shut you down... For what I'd been subject to while driving for this ludacris company, for whoever these idiots are that intercept these Emails, from, some of these crazy riders!! It gets totally nerve wrecking!! Put up with this nonsense!!!

I purchased a 100.00 dollar Uber gift card from CVS. After downloading uber app adding gift card on my android phone, I get an error message payment error. I've been trying to contact Uber for over 2 days and getting nothing but automated response from their so called customer service "help". After a useless message they have the nerve to send email "issue resolved". I'm out of 100.00 dollars. I even went to Facebook attempting to get a resolution same automated response!!! I HOPE THESE FRAUDS GO OUT OF BUSINESS FOR STEALING 100.00 DOLLARS FROM ME!!! No company is too big to fall!! I regret ever considering using Uber. Lesson learned.

We used Uber about 10 times over a week on an Orlando vacation instead of renting a car and had very good results except for the last trip from our hotel to the airport. The initial estimated cost was $21.86 and it ended up taking 20 minutes or so. At the airport we were shocked that we had paid $65.91 and the receipt showed a distance of 74 miles, a trip time of 53 minutes and the map of the route was different from the one that we had taken! We contacted Uber and they promptly refunded the extra cost. Very bizarre - I hope this is an isolated incident and that Uber investigates. If the fare wasn't so much higher than expected we may not have noticed.

I WAS a very loyal Uber customer in the past, especially when I lost my car so I used Uber on a daily basis coming to and from work. Well today I needed a quick ride to get a quick bite (husband was using my car) so I decided, “Hey why not use Uber.” I had heard they jacked up the prices but I never imagined I'd pay 50$ for a 7:00-minute drive. Yes my bill was 46$! THAT IS RIDICULOUS! Never will I use this company again. They are just ripping people off at this point.

Myself & my daughter travelled on 22/10/2017. We checked Uber from Kompally to Gachhibowli and the amount shown is Rs.339 only. When the driver dropped us he has shown an amount of Rs.1324.27 which is not all correct. I have verified the receipt which is showing an amount of Rs.339.40 plus wait time Rs.3.22 total 342.62 but cash receipt has come for Rs.1324.47. How it is possible. It is possible if the driver continues from the previous trip. How the total of Rs.339/- has become 1324? Please explain. I have travelled with my daughter & hence I paid only Rs.500 after prolonged discussion (no use from your Customer care in spite of contacting). So, tell me what nonsense is going on.

Alexandria, VA - October 6, 2017: I was charged a "waiting fee", even though I was standing precisely at the GPS location from which I requested the ride, in front of my home, when the Uber driver pulled up. The Uber driver did not have to wait even one minute. In fact, it was I who waited for the Uber driver to show up. Manhattan, NY - October 6, 2017: I was charged a "waiting fee", even though I was standing precisely at the GPS location from which I requested the ride and at which the Uber driver picked me up. The Uber driver did not have to wait even one minute. In fact, it was I who waited for the Uber driver to show up.

On Oct. 8, 2017 at 1:12:45 PM - There should be No charge for this ride. Despite using a GPS, this driver tried to take a closed entrance to the Brooklyn Battery Tunnel and then had to detour back to the original entrance Once in Manhattan. And 10 blocks from our theater destination he took another wrong turn and ended up in New Jersey. By the time he got back to Manhattan it was already past the starting time of the play we were going to. As a matter of fact it was already 30 minutes into the play.

I requested a ride from my residence to Publix grocery store, $8.48 and $5 tip. When finished shopping, I found my phone was not in my pocket. Upon exiting, the driver was outside with my phone. I had dropped it in her car and she returned it. I was very grateful. Return home was $7.15 and $5 tip (a different driver). Checked my bank account when I got home, was charged total of $48.84. Registered concern in the app. There is no customer service phone number. I was sent a message that I was charged $15 for returning my phone. Still a discrepancy. I replied and my concerned was totally dismissed. Message said complaint was resolved. Terrible service. No more Uber for me.

I had selected my card as the payment method but when I reached my destination the driver requested a cash payment and I obliged since Uber has a refund option for such circumstances but when I requested the refund they give me excuses like it's my fault for not checking the payment method, etc. If that was the case, they wouldn't have a refund option for this exact issue. This is the second time Uber has done this to me and it is the only reason why I'm lodging a complaint here.

Uber support just sends “canned” responses for questions; there is no escalation path, they don’t seem to read the issue and they have multiple agents responding to the same ticket so you repeat the issue endlessly because they have nobody taking accountability for the ticket from beginning to end. They just close tickets and mark resolved so the agent can increase their ticket count. Worst support department ever - they should implement a rate the support agent so they will get metrics on how bad their support is.

While it is wonderful to be able to get a driver with a "tap" of your finger, there is much more behind the ease of the process. I was a driver or a "partner" as UBER likes to call us. I drove for UBER for approximately 3 years without incident. However, their support throughout the three years is nothing I have ever experienced. It's predominantly offshore and only app driven. You cannot speak to anyone and the support "messages" or solutions are all canned or templates. There is no humanity for "outside the box" incidents. I recently had an incident on the freeway while I had a rider in the car. A motorcycle was "lane splitting" (in California) and deliberately punched my drivers' side mirror. When I reported this to UBER, they deactivated me and cited I was an unsafe driver. Again, I never had any other reports.

This is a complaint about a trip on 28.9.17 ordered at 8.25 a.m. Eastern time in Boston. The expected arrival time delayed a lot, 3 min, 6 min, 9 min, 4 min and so on. Then after approx 12 minutes a message came that Driver ** has cancelled the trip! For reference: the surcharge when booing was factor 1.4. Then my host Jennifer booked for me, meanwhile the surcharge was 2.4. I finally arrived with much delay at the railway station. The driver just cancelled since he expected more profitable trips to perform during that time. This practice was confirmed by another Uber driver in Boston when I openly talked with him. On top of all they charged me 5 USD for cancellation. I did not cancel. Finally Uber paid me back only the 5 USD cancellation fee, they did not refund me the approx 15 USD loss being the difference between factor 1.4 and 2.4.

Uber drivers in Sydney (and other cities around the world ) have a bad habit of accepting jobs from miles away and sometimes up to 20mins, while still dropping off a passenger and while there are dozens of cars very close to the new job location. I had one this morning again to take me from home in Rushcutters Bay to work in the city and there were at least 6 cars within 1-2mins from my location. This the ** Uber driver, still took the job while still in the city some 15mins away. Uber needs to do something about this sort of behaviour as it ruins the customer experience and make people angry, if customers want ** service they would take a cab. The solution could be very simple, offer a function on the app for the users to manage a circular area around the pickup zone beyond which Uber drivers are excluded from picking up rides. Simple!!

My experience with Uber was in San Francisco in April 2017. Uber is still hiding in the shadow and will not come up front and center to pick you up, they lurk around the corner, and if the wait too long for you they cancel the ride. This is a damaged game of hide and seek.

It was completely outrageous when I called Uber to pick me up at the airport and bring me back home. They gave me the same service from my home to the airport three days prior to my arrival in town. To my surprise they charge me $58 for the same travel time and distance that I paid $23 before. The same service, the same distance, the same location. Never again request other services and never again will request their services.

I use Uber all the time, but I am officially done with this unprofessional company. Guess it would be a crime to be able to talk to someone in person at Uber. Uber is letting their drivers ripoff their riders. I have a service dog and in the last weeks have been charged twice a cleaning fee, without any input. The last one was for dirt spots on the seat that was already there. I am tired of drivers making extra money, whenever they feel like it. I am done being ripped off!!!

** - Contact number of the driver. Absolutely not professional. I booked a cab and it showed me 3 minutes away. Again it changed to 6 minutes away. Followed by 9 minutes away. I called him to guide him through. He purposely kept the phone on speaker and pretended like he could not hear me. Uber has really disappointed me. HORRIBLE.

I have a pay as you go phone, it was next to impossible to get their app to work on it. I am still finding it difficult to change the bank I want the money to come out of. There is no ph # to call for customer service.

The navigation system is great but in India the driver selection is not good, if there are any issues with bills or rates or promos the customer care does not respond quickly.

Uber rides have always been convenient, plentiful and prompt. All rides have been with good and friendly drivers. Always been impressed with the cleanliness and newness of the vehicles I've ridden in.

Uber Atlanta Horrible - I did Rideshare. The driver confused me with the other person that took the ride. I requested to be picked up from the Aquarium and go to Mary Mac’s Restaurant. If you look at where the driver took the client it was not to that place. Uber charged me $4.77 for a ride I never took and believed the driver over me. Rideshare should not be used If you can’t account for who took the ride. I was never picked up, the driver simply confused me with the other person. I had 3 rides scheduled but only picked up one time. Unfortunately, because of their growth, there’s no way to account for what is real and not. I had the same problem in Washington D.C. but was able to get refunded.

I have had a positive experience with Uber and it's the company that I contact when I need fast service. When it mattered they were there and always on time and I am thankful for that.

I used Uber regularly a few years ago, then my driver got in an accident on the way to pick me up so I had to hop a train. The next time, a driver came to pick me up but I could smell alcohol on his breath so I hopped a train again. The last straw for me was the driver who was late because he was being cited for causing an accident but he could be to my house about 20 minutes late. Never used them again. Now I use taxis whose drivers are licensed, bonded and insured.

I ordered Uber in Seattle on 6/17. I was getting off a cruise ship and needed to go into the city. I contacted the driver that never arrived. I then contacted another driver who wanted me to walk 3/4 of a mile to a Subway. My last encounter was a driver who wanted to charge me $45 for a short ride.

Found myself in California, emergency trip, without transportation. Stranger in town. Called taxi for 16 mile trip to the hospital. Cost $58.00 and no way to afford that for long after paying for food and lodging. Called Uber after that. Less than half the cost and drivers always prompt, courteous, and helpful in recommending food, shopping and other necessities when asked. Got a mini sightseeing tour with every ride as they explained the surrounding area. Loved it. Thank you Uber.

I'm an avid Uber rider. On 9/30/2017, I ordered an Uber pool around 2pm. My fare was $8.98. The driver picked me up from my location. On the way to my dropoff, the driver picked up another passenger, dropped that passenger off. He proceeded to my dropoff, but he ended my ride by mistake. The driver had to load my dropoff address again. It's only after I got out the car, I realized my fare was duplicated. I've sent emails to UBER. They dont have customer relations, only email. They didnt refund me my money. On October 6, I used their service again. This time my fare was $30.92. This fare was obviously deducted from my Visa card and its also on my statement. On their app, UBER is claiming I have an outstanding payment, but I have PAID THEM. I need help.

Uber does not give you a chance to "confirm" or tell it WHEN you want a driver to pick you up. I was new to the app and trying to figure it out. I looked and looked for help and an answer to my question but, alas, THERE IS NO HELP and NO WAY TO CONTACT THEM so you just "try the app". Don't make my mistake, the app scheduled a driver and I tried to cancel but instead called the driver. I told him I was not wanting a ride right now but couldn't see how to scheduled it. He said he did not know if you could do this. Then I returned to the app and figured out how to cancel, but apparently you have to do this within 5 minutes or they charge you!!!! Uber, either provide adequate support and a contact number or STOP THE SCAM CHARGES. DO NOT use Uber, use Lyft.

Uber charged me again for a wait time when I was outside waiting for the driver to pull up. Today I watched the driver pull up and got into the car. I even texted the driver my location beforehand so there would be no confusion. Then I look at my online receipt and I see the charge. This is the third time Uber has done this. I think it is a scam. I rated the driver really low and will change it once someone verifies that the drivers aren't responsible for this. I can't get anybody on the phone. Uber's customer service is atrocious. I can't keep using a service that tries to scam me at every opportunity.

Used Uber 4 times in Miami in January. Twice the drivers were good, one a little lost, and one couldn't find his butt with both hands.

I've had limited but really optimal experiences. I only use the service occasionally like three times in the last two years, but nice cars, good people, short wait, very low prices.

I wish there was a zero star option.. 1.) Uber's insurance does not cover drivers for personal injury while a rider is in their car. This is extremely pathetic. The wording used in the insurance policy is extremely vague (using terms such as 'contingent comprehensive and collision insurance') and leaves drivers under-insured without their knowledge. 2.) There is no way (that I have found) to actually speak with a support agent at Uber. Whether it's a question regarding the insurance policy for drivers, or a problem with the app, any phone number you use will direct you back to the 'Help' forum on the Uber website.

Love Uber. First time user but was very impressed of the reasonable price and efficient service. The driver was very nice and helpful too. I would have given a five star but we had to go to a certain station to catch our ride not at the curbside by the baggage claim area.

I am an Uber driver and have been only for a short time but all the passengers have said positive things about their rides. The company checks out all the riders before they are allowed to use Uber. It also does a background check of the drivers. They send the driving directions on where to pickup the passengers and also for the destination. Then pay me once a week.

In fairness these 2 don't play fair. Yes, fairness is important to many of us. Their ID is sketchy, no car safety checks and they don't pay taxes and fees that taxis do.

My car was in the repair shop and I needed a ride home from work. I used my Uber app and my driver was there within 15 minutes and she was very professional. Her name was Joke and I said I would use her services again. Great experience!

I order Uber pick up and my family and I find out every each time my phone has higher charges. Other 2 phones only charge around $5.77 for a pool ride, my phone every each time is higher, it charge $7.49, usually a dollar something higher, sometimes is even more.

We had occasion to use Uber for the first time in Washington. D.C. last fall. The service was convenient, dependable, economical and very easy to use. The service was friendly and on time, the drivers courteous. A very good experience.

A couple years back the family and I went on a trip to Washington, the state. We went there to one of their water parks. We had loaded up in the motor home and went. The trip ended up being a total bust, the weather, the water park, trying to find accommodation for us and the motor home. Not having another vehicle Uber came through on several times. Each time the Uber people were great. More or less saved the trip.

My son and daughter recently went to a concert at the Barclays Center in Brooklyn New York. For convenience my son ordered an Uber. The quoted fare was $57-$80.00. He was charged $81.52. After the concert he requested another Uber for the return home to New Jersey. He was quoted the cost would be $55-$75.00. When he left the car the final cost for the ride was suppose to be $75.22.

Uber has suddenly blocked my account without giving any justification. Even their customer care is not giving any proper reason. I have requested for reason but that can't even give that. This is not ethical to block without any reason.

I have the Uber app installed on my phone. Uber drivers are easy to schedule, payment is made online so I never need to worry about having cash. My wait is typically 5 minutes and I'm able to see the car in route along with make and license plate numbers (which can be sent to a friend by text if anything should ever happen). Fares are 50-75% less than traditional cabs. Cars are clean and well maintained. Love Uber!

New User. Tried to book a future pickup and thought we had. Realized that they dispatched a driver immediately and once I discovered this I cancelled. They charged $5 fee and I disputed because of their poor app information. There is no phone number to discuss customer relations. I will NEVER use this company!

The Uber driver cancelled the trip himself without consulting me. I was waiting for the driver to pick me up. While I was waiting, I received the email that the trip is cancelled and I was charged R25. I struggled to get hold of them to solve the problem, because everything is online with them. I managed to submit my complaint with them online. They took about two hours to come back. A Mr ** told me I must check that the reverse the money back into my account, which is not true. They only reverse the amount which they would've charged me for the trip but not the cancellation fees. I sent Mr ** an email again and told him that I was not reimbursed with the cancellation fees. He replied to me with an attitude in bold that the driver must get paid for a cancelled trip and at the same time the attitude is "what do you further want us to do. The matter is resolved and like leave it and keep quiet."

Uber's customer support via email is beyond words. The most horrible and worthless support group I have ever seen. These people don't read the cases, and subsequent replies are bizarre and repeat the previous CS rep reply. You will never have the same support rep even for the same case so there is no accountability or structure. It's quite unbelievable on all levels on how bad it is. At least as a writer you can dispute a credit card charge. But as a driver Uber can cheat you out of money and get away with it. I am a victim.

Uber came home faster for pick me up, the driver was a courteous and wait for me more than 4 minutes without charge me. The driver use a precaution and respect the speed limit. He has a good Education and He known a lot of World History. I compare the total price and I save like 50%, because regular taxi are expensive. I recommend Uber, peace of mind.

I noticed that when I Googled Uber, they were giving free rides to new customers so I downloaded the app and attempted to add a payment method. I'm disabled therefore I receive my money on a prepaid (if you will) government debit card. The card is issued through the Bank of America from the government of the United States and Uber will not allow it as a form of payment, nor will they allow me to use my PayPal account which is attached to said debit card. I find this extremely prejudicial towards the disabled sect, as many of us cannot drive or even afford a car, making ride sharing a necessity. I've spoken to Uber drivers who find the map app to be incorrect quite often, getting them lost and making them late. They also find the politics of the company deplorable.

I had four trip to the same distances with four different fares!! Uber charged me more than the fare showed up in my phone! I have tried a lot to contact them to resolve the problem, at the end, they said it's more than 7 days and they cannot solve this problem!!! There is no phone number to contact and I am very upset with what they charged my credit card. I will never use this service again. Shame on Uber.

I use Uber daily to commute back and forth to work. The drivers are reliable, and I don't have to deal with cash transactions anymore. The last time I used a "cab," the driver ripped me off! Thank God for Uber!

In general Uber is a great app, easy to use, convenient. When it becomes a not so great app is the "surge prices" feature. The ride then costs a ridiculous amount. I agree you can charge more when there's high demand but there should be a limit, like 20% more or 30% more. But often times it could be 3X as much. Makes regular customers like me resentful.

I've used Uber many times in CA and in MD. The app could be a bit more user friendly though. With the exception of one, all drivers have been friendly and have driven carefully. One time I had an issue with billing and customer service handled the problem immediately and to my satisfaction. I would definitely recommend Uber.

Uber has done a great job to provide us an alternative transportation for people who don't want to use bus or taxis. It provides security and privacy for the customers.

They have the most jacked payment arrangements. They are willing to accept garbage such as Apple, Android, or gift cards to pay, but won't accept prepaid cards or American Express or Discover (mind you all of them you add money to). Use Lyft because they offer great discounts and they are more flexible & customer friendly. They truly want your business.

Earlier this year I attempted to apply as a driver but due to poor knowledge and a lack of direct communication provided by Uber I was unable to complete the hiring process. This company has no readily available personnel to assist you when you require immediate assistance. They simply direct you by text to attend an upcoming Uber meeting in some city if you have questions. They also collect and maintain personal driving records, personal identifiable information and documents of individuals who were unable to meet their requirements. Such information should be purged from their systems, not kept on file.

We used Uber in NYC recently and it was our first experience with the service. Almost all of our drivers over three days were prompt, courteous, and treated us with respect. I don't envy these guys' job, but we certainly appreciated them.

This was very convenient and inexpensive. I used it with some friends to make a trip out on the town to celebrate a birthday. It was awesome, fast service both going and returning.

I wonder how thoroughly the company's background check on prospective drivers really is. My concern comes from reports in the news on some drivers who have mental or otherwise criminal behavior.

We used Uber for the first time to attend a wedding reception in Portland and we loved it. The ease of using it was awesome. The people that picked us up were professional, clean and friendly.

We only started using Uber this past year in Las Vegas, Nevada. A hotel staff member helped us download the app and use it. The drivers were very dependable, prompt and courteous. The cars were much cleaner than the cabs, and the rates were much lower. I am sorry to hear about the scandals that have recently besieged this company, and am hoping that the CEO's decision to take a leave of absence will help this company reform itself and improve its name. Unfortunately, Uber is not allowed to operate in my area, otherwise, my husband and I would use it more often.

I'm not pleased with the Uber. They may project charges through one of my credit cards that they tried to refuse to remove but they were probably removed later on. Bye-bye credit card company. Also one of the drivers ran my wife over and broke her back in three places.

I booked an Uber XL from our hotel to the San Francisco International Airport with a 9 a.m. pickup. The quoted fare was $44-$57. Our hotel offered to take us for $17 per person, but we opted to take Uber for the personal service and efficiency. We had an excellent driver and vehicle but when we arrived at the airport I discovered that Uber charged me $99.26! The worst part about Uber is that they make it so easy to book a trip but then they make it so difficult to contact them regarding any issues.

Uber drivers that I've dealt with have always been professional, safe drivers, and a pleasure to deal with. Their cars have always been clean, mostly newer models, and well-maintained. For the most part, the drivers get you in a short period time. However occasionally you might get a driver that suddenly realizes he doesn't want to take the call and you suddenly see on the map that he's going in a different direction. That could be frustrating when you're waiting for pick up, luckily, it has rarely happened. Overall, Uber is very good.

Uber arrived to pick me up within 10 - 15 minutes of being called. Clean, comfortable vehicles and good music. Courteous drivers and safe driving habits. During rush hour in an area I was very familiar with, a driver was willing to divert from his GPS directions and go the way I told him would avoid the traffic. But one driver was a little less accommodating and dropped me off with luggage to carry, across the street from my destination.

Uber is very convenient and always on time within five minutes of stated time and you always knew where they were at and how far away from you they were. I would recommend the service to anyone who needs a lift.

We were left STRANDED in rural Framingham MA, after dark, with no way to return to our hotel. My colleague is disabled and must use a cane. The evening which would have been memorable for many other reasons I am sorry to say will probably remain memorable because of Uber’s actions. The problem all started when the driver showed up at our hotel, the Hotel Sheraton in Framingham, early on Saturday evening, September 24, 2017. We had dinner reservations for 5:30 that evening at a Framingham-area historic inn that both of us had been eagerly looking forward to visiting.

I live in a very small town and at times there is no one available to pick up. Uber is great in large metropolitan areas. Drivers are very polite and punctual. I noticed that the ride would state a different amount, however after I am dropped off the price has increased. There is no customer service number. I understand that even the drivers don't have a main number to contact for Uber Corporate. That is a serious issue. Every company should have a human to speak with for concerns.

Using UBER was a pleasant surprise and I love the fact that they are available on short notice. The prices are much more affordable than the taxi cabs I was using prior to UBER and fare payment via credit card is great. They offer and deliver good service which I felt was safe and everything already in the system and no need to pull out anything. I also tried UBER as driver for several months... It was fun! I only had one incident that caused me concern after calling UBER and confirming a ride. Between 11:00-11:30 pm close to a price surge time, I was switched to several different driver confirmations which caused a 45-minute wait and that night I finally called a cab.

Arrived in LAX 8 hours ahead of schedule due to change of plans so our pickup wasn't available. My daughter suggested to try Uber so we did after comparing the fare going home which was about the same. A black shiny Suburban picked us up in less than 10 minutes. The van interior was clean so was the driver. He was pleasant to talk to and he drove us home safely. It was a pleasant experience that from now on, no more dirty taxis and smelly cab drivers for me.

I have used Uber 3 times. Once the driver got lost, causing me to miss my bus and costing me $60 extra fare. The other times were ok but I believe way overpriced. Sorry, not a fan.

The service was convenient (just a phone call and they came to our location). The drivers were always on time, courteous, and helpful. Their fee was usually less than the commercial cab fares and the vehicles were all clean and efficient.

I used Uber for a couple of medical appointments. The drivers were prompt and so friendly and I could not have been happier. The cars were spotless and I had lots of floor space. The rides were smooth because the cars were very nice and that's important with all my back issues. I highly recommend Uber to anyone and everyone!

Quick and efficient service, clean cars, and polite staff. Sets the standard our local cab services should aspire to. All this at half the price.

It's a really great thing. They should have more incentives for discount rides after you build up lots of rides or give them references for business. But other than that they are very safe and a great concept.

I am in a non-profit organization that is financially assisting seniors with no other transportation choices to use Uber via 24-Hour Care home health. Our Friends of Outreach will pay the app fees and the charge for rides for vetted seniors through the non-profit via the city of Irvine. Certain seniors who don't have access to a phone that can connect the apps, and also don't meet the criteria for use of other transportation modes we support financially, are using the service on a trial basis on 12-week contracts. So far so good.

When in Ann Arbor the Uber driver was polite and helpful but when in Chicago most drivers DID not come out of the car or speak unless we spoke except to ask where to. Also, the driver was not especially courteous or helpful. This was my first encounter with using Uber.

I am not sure how to reach out to Uber if I have a unique question for example airport pickups or gated community pickups, car seat issues etc., so I will opt out and not use them in those instances.

I use UBER when I go to Pittsburgh when my daughter wants me to go shopping, and doesn't want me to walk. She lives in Stanton Heights and the store is Shop-N-Save on Butler St in Lawrenceville and I feel very safe taking an UBER.

Drivers will accept then never show. This has happened over 7 times. I've only been riding with Uber for a few weeks. Uber has made me late work because they say they're coming and never show up and then won't cancel the ride on their end so the company charges my card for the ride that's didn't show and a cancellation fee.

Used Uber once. Great experience and great concept for getting around without a great expense. Thought about making extra money as a driver. Rules for personal safety are for me. Overall, good business.

I waited through several drivers. I was in an unfamiliar neighborhood, but did describe my location adequately. When a driver finally showed up, he was hearing impaired; there was some difficulty making myself understood, but did make it to the airport in time, esp. as the flight was delayed. He drove quite fast, taking shortcuts. Made me a little concerned about safety.

They were always prompt, knowledgeable, courteous and professional. They are ideal for when you are out of town and I plan to use them often.

My child and my girl need to go to school early in the morning, I request an Uber taxi who cleverly went to the destination to pick my family (**) and then he call me, "I am here where you at?" I reply, "In front of my building" and he said of the put the wrong address to put up but the driver did not say nothing if he coming or not. I trying to call him back and an automate it machine say that I have to call from my account phone number and the driver charge me for nothing, well my babies are late for school. I decide to request another car and in the map said 4 minutes. Well I thought maybe with this other car they can make it??? The driver (**) cancel literately in front of the building and this is not the right way they do business and treat your customer. And both were late - one for school and the other to college. Good job UBER.

Driver was prompt and friendly. Found out drivers rate passengers (they can alert other drivers of potentially be or aggressive riders) and passengers can rate the drivers which becomes company knowledge.

I have used Uber many times and I have had good experiences 99% of the time. I like the convenience of the automatic payment and most of the drivers are great as well.

Uber is so much better in urban areas than my car. A local that knows the route, burn less gas, does not need to park, and gives us an explanation of town is a joy.

I used Uber during my stay in Las Vegas, Nevada and it was a good experience. I was taken directly to my destination and arrived right on time and Uber driver was a very friendly lady and I really enjoyed laughing and talking with her during the trip.

My first experience with Uber was taken from Seattle Airport. The vehicle was really clean and the driver was very courteous, safe driver and professional.

I have used Uber in Orlando and NYC. The use of the current technology helps to obtain ground transportation very fast but the exception is during a rainstorm. In NYC, I had challenges obtaining transportation.

Originally a wonderful, less expensive and convenient alternative to cabs but it has become more awkward and expensive as popularity has grown.

I don't like the Uber. Uber should be used as a personal driving tool for any type of driver. For one you use your own personal source of transportation to help the public where another public transportation would not help, or satisfy the need of the public. It sound like there is a lot of conflicting areas going on, and more work in progress, of some kinda get back.

Uber to LGB airport on June 6, 2017 should be about $14.00-$15.00 but instead it was $21.50. She took the long way and got lost on the freeway then had to backtrack.

I just had a terrible experience with Uber pool. I ordered it for the first time yesterday on a route that I've taken many times before with UberX. My phone is older, so the Uber app does not allow me to see the fare before requesting an Uber pool ride. However, I'd taken this ride so many times before with UberX and the cost was never more than $50. I figured since Uber pool claims to be up to 40% cheaper that UberX and it's a shared ride, I should be fine. Boy was I wrong! I ordered the pool and waited the estimated time but didn't see the car. I received no phone call either. Finally I noticed the car a half a block down past where I was standing. I went to the car and was told to get out because he had already cancelled. I was charged a $5 cancellation fee.

I absolutely love Uber! They are very convenient, quick and for the most part very safe. I use Uber every day and I've only had a few issues which weren't that traumatic. As of this point, I don't know what I would do without Uber. I rely on them to go everywhere and in the case of needing to go to an event where it's going to be packed, with parking being horrible, Uber is a no-brainer. They drop you off close to the event, you don't have to worry about paying for a high prices parking spot. Overall, I am very happy with Uber.

PROS: Really easy to use and fast arrival time of the car. CONS: Background check doubtful and sometimes car description is not accurate.

I've always found Uber reliable and professional nationwide. They are my go-to choice for transportation when I travel for business or pleasure.

We didn't want to drive in San Francisco after parking at our hotel. We used Uber 4 times and found the response times fast and the drivers courteous and careful to obey laws. We knew about the higher prices at rush times and were not surprised at the higher but reasonable charge during the one time we rode at 5:30 pm. We will use Uber again on our trips to unfamiliar cities.

My driver was personable, and made me feel safe. It was good to come across a patriot rather than the grunts and groans one usually encounters with car service drivers.

The driver we had was very professional and polite and he was easy to talk to and understand. He was also nicely dressed along with being very helpful with other points of interest that we might like. Plus, he took good care of his vehicle and kept it very clean. Because of him we will be glad to try Uber again if needed.

New driver over 2 hours online - Trying to contact UBER is literally impossible. I was sent a delivery message which lasted approx 1 second and then disappeared. I then went on my first call and was unable to slide to commence the ride. When I did slide it I was virtually at the destination. Being unable to contact UBER to explain anything is a total waste.

Uber is a great service. There are places that don't have the privilege of having buses or even a taxi for a ride. It's great for some of our citizens that need to get to doctor appointment. Uber has also provided a lot of people with jobs!

I was in L.A. and a friend had the Uber account and software on her phone so she put-in the requests. I used Uber twice (maybe three times) in L.A... They were fairly short rides that went very, very well. The drivers were very friendly and the cars they were driving were newish and clean.

I hear about Uber from friends that used it. They all say the same thing about this company and that is the ease of getting the service 24 hours a day and the price which is better than a taxi.