Uber Reviews

Uber has provided me and my family with a quick and easy way to get around that doesn't break the bank. I have had very few issues with Uber, the toughest part is usually when travelling internationally, trying to get picked up in multi-level airport parking structures.

They need to treat patrons better than they do. Besides there are so many options besides them. It is so much easier to go with someone else for the same service. I have been changing my provider, and better background checks would be nice. The people seem so random.

Horrible experienced. I lost my personal belonging at one of theirs Uber car and I have emailed helpline with all pictures of the lost item and drivers details. But just because trip has not been booked from account no one is going to help. I spoke with phone helpline supervisor Angela and she told me clearly that she will not get in touch with driver to ask about my lost item just because the trip has not been booked from my account besides that I have all necessary drivers and trip details. Angela told me too that Uber doesn't have complains email, how convenient isn't it. Well I think it's time to start use other apps as this days Uber is getting too expensive and as you can tell does care about their passengers and their belongings as they are only an agent.

This company should be out of business... I returned to Uber after 1 1/2 years just to make a little money to pay a bill. I drover March 9 and 10 for about a 1 each day. I made $68.27. I needed the money fast to pay a bill on Monday March 11, I tried to cash out and they stop me from cashing out... They kept saying something was wrong with my bank information... How can that be when I've had the same bank information for over 5 years and the same as when I drove for them a year and a half ago.

I have used Uber several times and so far I am very happy with the company and how easy it's to set up an account. I love that they are constantly upgrading features with their company making customer feel safe about taking Uber. They arrive in a very timely manner and the drivers I have had have all been professional. I love that they add a feature that signals the drivers letting them know who you are when you are standing in a crowded area, it's no fun having your car drive past you and having to wait for them to come back around the block to try and find you.

Used Uber MANY times. Car is always clean - much better than taxicabs which are typically more disgusting than the restroom of a bus station. Also, getting the ride is much more reliable. No phone call to a dispatcher and waiting an hour or more. You can watch the car on your phone as it approaches.

I have always been skeptical about rideshare services because of the news reports of assaults and robberies. I used this company for the first time earlier this year during a trip for a conference in Las Vegas. My first ride was excellent and was completed without a problem. My second ride was a little scary. I requested a ride but then my phone died. I was with a friend. While I was trying to recharge my phone, my friend came to me to tell me that our ride had arrived As we got in the car, I had an uneasy feeling. I started asking the driver "who" he was there to pick up and if he knew where we were going. He never gave me a straight answer and my friend had already told him where we were going.

Customer service sucks. You make a complaint against a driver & nothing happens. They work on a star rating but after complaints stars remain the same. I only use Uber because it’s cheaper than taxi. Also communicating with driver is difficult because English is not their native tongue. As for the app they use to travel needs some serious looking at. It takes the long way home.

I have used Uber during the day or early evenings. The drivers are very dependable and reliable. They are courteous and have displayed in my experience, a sincere professional attitude. I have felt very safe as a passenger.

Some of the rides were great, some were awful. One car had no A/C, another car had a seat full of crumbs that I had to sit in, another car had all the seats slashed, another was not the car I asked for, but a very high Chevy Truck I could not get into. I had to go inside the doctor's office, where I had just left, to get a stool so I could climb into the truck. The Uber driver refused to cancel as he would be penalized, and I refused to cancel for the same reason. To end the stalemate, I was lucky the doctor's office had a stool. Uber is great for when you need a ride and are unable to drive for medical or other reasons. However, Uber does not seem to have any consensus control over the cars people are driving. Out of all the rides I needed, 50% were great and 50% were awful. I am thankful I am able to drive again.

Uber does a good job of providing the service, but lately their fares have been going up and they now have discontinued the express pool service. The idea is to give a more affordable method of transportation, right?

I ordered on 12 March-19 at around 12:40 PM then order confirm and then after 15 mins I received delivery boy contact number so I called him but his number not reachable and after 5 mins it's showing on the way, then again I called him but still not contacted then I called customer care. One executive received my call (VIKAS). He told me, "Sir please wait for some time. Order is on the way and I also tried to contact with delivery person, but it's not contactable so please wait for some time."

Great ride to big airport in Houston at 6am. A Courteous and very safe driver picked up in Westheimer area and driven to airport before high traffic time. Will do it again in a heartbeat before driving and having to park.

I am very pleased with the service and the professionalism of the drivers. I am a travel nurse and I am in different states often and I use Uber and I am never disappointed with the drivers. They are courteous and on time to pick me up. I feel safe when I’m in the vehicle on a trip.

I have used Uber and always had a great driver and no problems. However, the safety of it does freak me out. But it's JUST like a taxi right? It is a great way to get around especially on vacations! So is the taxi. I'm not sure why I feel more comfortable in a cab without knowing the driver than an Uber. Maybe I've just watched too many TV shows.

I've used Uber 3 times now to go local places usually 10 miles or less. All guy drivers and it’s definitely scary getting into a car with a stranger. I would call a regular taxi company if I needed a ride at night and I was alone. I don’t trust Uber to do a good job of vetting their drivers.

Uber is great for infrequent rides like to events at small venues, trips to the airport, etc. It features reasonable convenience and cost; however, surge pricing punished folks who had come to depend on Uber for more frequent usage.

I went to log in to my Uber Eats account to order food and I got an error message saying something was wrong with a past order. I went to my account and it immediately took me to Uber Rides site (which I have never used). I could SEE my partner's credit cards but I couldn't delete them. It kept telling me that the last order wasn't paid for but we never got a call or an email or anything. We got the food. That was weeks ago. Bob tells me he used a different card than the one on the account. I tried to order today, it wouldn't let me. I tried to see if the last order was outstanding, the site showed it was paid for. I entered yet another card totaling FOUR cards they have now! None worked. ALL are more than fine. Why are they asking for credit card info and not allowing me to remove it? If they aren't going to use any of them to place this order or pay for a supposed back order, then what are they doing with them?!

I just took my first Uber ever and I am EXTREMELY unhappy. My life is really rough right now and I don't have much money and I was stranded so I had to break down and order my first Uber. I was hesitant because I'm so broke but when I saw the "Pool" option for only $5.95 I was happy to see there was an economical option for me. Cut to being charged 22 FREAKING DOLLARS! I have no idea why the heck I was charged so much money! I thought the whole point of doing a carpool was to SAVE MONEY... but no, it cost MORE freaking money than if I had ordered a solo trip AND a couple of girls got picked up AFTER me but got dropped off FIRST which added half hour-45 mins to my trip home.

I have contacted Uber 8 times over 2 months about a driver that STILL HAS my phone to this day. Their answer, long story short? Deal with it, not our problem. It's incredible for a company this huge to provide such horrible customer service. There's no number you can call them to in Australia. Literally no way you can TALK to one of their customer service staff. Each and every single time I opened a helped ticket, it was closed before the issue was resolved, making it impossible for me to contact whoever I talked to before, and making me go through all the steps to contact them once again. Never using Uber again.

Think twice before using this service. The drivers are often obnoxious or have an attitude, and the cars not large enough to hold luggage if you need to go to the airport or to a cruise terminal. What good does a Honda Civic or Ford Fiesta do in that instance?? A briefcase and the trunk is full. Would be better off using my own car and going to long term parking or taking a train. Total waste of time. And if you say something, the driver gets offended and obnoxious.

No problems gate codes or other info they need when getting the ride as long as I check what the app says my location is versus just pinpointing through app. Can always send note to driver to correct or clarify location.

I started using Uber about a year ago. I like Uber because it convenient. It takes me to and from work. To the movies I use it when I go out. On The town. Most of the people are friendly and they are there on time. I really like Uber.

Rideshare is one of the greatest innovations of our time. It's convenient and helpful to a large number of people. I have concerns about safety for the drivers as well as the passengers. The navigation also needs a lot of improvement.

They own their cars. They are clean and don't smell. They are motivated and speak to us as punters as opposed to taxi drivers who often smell and don't give a jot and often try and cheat by driving the wrong routes to bump up the fare. The taxis are also sometimes wrecks in need of repair or replacement.

The service has been fine in the some 20 times I have used Uber. The only problem has been with the tipping practices that are presented after the ride. Sometimes the software malfunctions and I am unable to show my appreciation to the Uber driver who gave me the ride. Thanks.

Convenient for in town trips. No issues and drivers are friendly. The value is fair, I am very much happy to see women drive Uber in our country. I wish them success. Still need to try longer distanced trips. Thank you.

I have had to cancel 2 credit cards because of multiple & repeated fraudulent charges by "Uber Technologies". While the the credit card company reversed the charges, I'm still put through the hassle of changing everything tied to the cards. The credit card company also advised me to contact Uber to complain, but Uber has NO CONSUMER SERVICE, NO EMAIL & NO TELEPHONE NUMBER to report this - unless you sign up with Uber & create an account (giving them credit card & personal info). There is no way I'm going to do that.

I decided to try Uber and get a ride from the local airport. I downloaded the app and booked my first Uber ride. I was watching my ride get closer and closer and I found out the name of the driver and type of car I was to be looking for. Once my ride arrived, I was welcomed by the driver that I was expecting except for there was another person waiting for the same Uber. I waited a long time for this Uber since it was 11 pm and snowing. Needless to say, the other person got the Uber because her name was on his phone. I even showed the guy my phone and when I ordered the ride which was before the other rider. I was livid. I ended having to find a cab and paying a ton more for a short ride to my car. I will never again support Uber or recommend Uber to anyone.

Drivers were close by every time I requested a pickup. Definitely a plus when you're kind of in a hurry. All vehicles were clean and dent free. As the drivers go each were pleasant to speak with. In general my experience was great overall. Just a little odd when deciding how much to tip, not sure how much of a tip they get from the company itself.

I now live in a small town that doesn't have Uber and I miss Uber almost every day. I don't own a car so Uber gave me a safe way to go anywhere I needed, at any time at a fair price. I recommend Uber to everyone who lives in the larger cities close to me.

Uber is very helpful for me as I feel safe knowing that someone could track who I was riding with and where I went. So person would have to be very crazy to harm me under those circumstances. I also don’t have to have cash or give my credit card to an individual. The vehicles are much nicer than any taxi that I have ever ridden in before using Uber.

I use the service at least 5 days per week and generally get excellent service. And when there has been an issue the Co. has made thing right. My only complaint is that it is difficult to communicate with them, especially if it is a complaint not listed on the frequently asked questions

It is such a convenience and safety is a definite. They are very professional and they just make things a whole lot easier. They also have like discounts at times. App is great, timing is great. Their prices are just right and fair.

The Drivers have vehicles that are unsafe. Either picking you up in a car that has been wrecked, driving on spare tire or smelly cars. The drivers try and be courteous but they drive too too fast and unsafe.

I was recently left stranded by an Uber driver who canceled my pick up when he was only 1 minute away after I had been waiting for him for 15 minutes. He gave me no explanation. The Uber app automatically reassigned me another driver, but I had to cancel this one because I no longer had time to wait for another driver who was 20 minutes away. I was going to miss my bus to the airport.

I was recently rear ended by an Uber driver. I wasn't a customer or using them. The driver informed me that he didn't have insurance, so I asked to take a picture of his driver's license which turned out to just be an identification card and not a license. I tried to call Uber and the automated message hung up on me. It seems like I have to download their app in order to make any complaints or inform them of the situation. I'm trying to let them know that this guy shouldn't be a driver for them.

Uber allow only drivers who been approved thru their background check and follow all community guidelines which allows passengers to be feel free with ride Uber partnerships so both drivers and passengers comfortably taking care their business.

Rideshare really impacts the cost of the ride, I feel it's a fantastic bargain. I am alerted beforehand of the expected arrival time of both pickup and drop-off before selecting and can easily to determine if time allows for pooling the ride. I have yet to have a bad experience.

I have used Uber in Portland, OR, Houston and Norfolk, VA. I have found the service to be good. My best rides are when the driver gets out to find me. Sometimes at busy airports it is hard to find your Uber especially at night. The texting for the driver helps also. It was always appreciated when the driver took the luggage to the door.

I love Uber. They have me as a platinum member because I use them so much and they give you 5 dollars credit after you get 500 points which is easy. They pay attention to details like I reported someone because car was not correct and they automatically refunded me and made sure I would never be paired with them again. Honestly I will always use Uber.

Fun time with meeting an Uber driver. Was our first ride in Tampa, and he was awesome to recommend places. We gave him an extra tip. Wasn't pushy. Wasn't hard to talk with. Very outgoing. Knew the area well.

Nothing but good experiences. We use Uber all the time. Airports and sorting events. Cheaper than parking at most venues. Also when my wife and I go out for dinner and drinks. We have even used it while on vacation at Disney.

I have used them in the past while traveling to and from the mainland. After all I have heard and read in the news, I will no longer trust these services. As a senior, I worry they will beat me up and rob me.

Good service with rates little over charged sometimes. But worth using it for long distances and Express Pool is helpful in saving some money. Sometimes the maps are not accurate. Overall the experience is good.

Uber is on so fast haven't had any issues with the company or any of the drivers. I'm always nervous getting a ride from someone I don't know but that is why I count on the Uber company to research the people that work for them...

I've had a really great experience with Uber as a customer. I've been lucky to have had professional, timely, and friendly drivers who easily put me at ease, and got me to my destination safely, and in a timely manner.

I read the Reddit forum about Uber and am very concerned about what I see. Murders, rapes, fasle charges, non-show. However, I can not determine how much of this is false. Never-the-less I am concerned about the safety and reliability of Uber drivers. My personal experiences in using 6-8 trips has been great. As a senior who drives my car only 500 miles a year, I see Uber as a great money saver. If/when I am unable to drive and/or give up my car I will definitely use Uber or Lyft.

I've found their service to be top notch. The app is wonderfully efficient. The ability to track the progress of your ride is very comforting. And, the prices for the rides are very good. All the drivers I've had are very nice.

I like the service, it is convenient to order food. Uber has many varieties of restaurants to choose from. The food is delivered. This is a good service for busy people. It is also convenient for getting to your destination.

I was using it every day and it was costing between 18 and $21 each way and then you get for people in bidding and they actually ripped me off hundreds and hundreds. I want to say thousands of dollars running my card and fighting over who was going to pick me up and yet I have not had any of my money returned are refunded. Getting through to a human being is like finding a needle in the haystack. They did not contact me back after writing a letter as well as contacting them by email and I don't appreciate all the rides that I did with them. I didn't receive one ride. All the people that I gave my share a code to 100s of friends and family not once did I get the $10 or $10 free ride or all the other things that they say it is.

In my experience, Uber Drivers always show up on time. I never have to wait long and they are always pleasant. The vehicles are clean and roomy, when needed. When traveling, the drivers are always helpful and they give recommendations on great places to eat and different sites to tour.

Crooks when it comes to overcharging your card for rides you didn't take. Customer service is almost impossible to resolve any issues. Computer generated responses. Generic messages. Had to call my bank.

I live in a small town which has typically on 3 Uber cars available which is fine. When I go to NYC, I use Uber almost exclusively because they are reliable, the app is very informative, and I can also select a large vehicle when needed as well as schedule in advance, a pick-up. I have never had an issue with Uber drivers in NYC.

I have used this service a few times, the only issue I had was updating my address. I still can't figure out where that is on my app. My delivery driver always has to call me to get my address. But other than that I feel this is a great service and it kinda sucks that you need to get a business license now to be a driver. Hope rates don't go up.

This service is a new means of transportation that is efficient and reliable but easy on your pocketbook. All this service needs is to also get involved in a new era of building cars that do not harm the environment.

First time using Uber on a very busy NBA All Stars day in Charlotte, NC. We needed to get to the train station so decided to use Uber - the driver took a little while to get to us (no fault of his due to all the security all around) but once he found us he was very cordial - price was right - no complaints.

It’s very clean than yellow. Driver too. Car is spacious than yellow cab. I don’t have shake a hand to catch a yellow cab before, even bad weather. They come to my place directly to pick me up, and I go Long Island, no extra charge.

My limited experience was good, having a picture of the car and driver ahead of time was nice. However, after hearing about the Uber driver that left an out of town group stranded at a gas station in an unfamiliar town then yelling political insults as he drove away horrified me. The fact that the company backed the driver makes me very hesitant to use them again.

Their service was quick efficient and easy to use. When my car reaches the end of its lifetime I will switch completely to this new system. I think this is why car companies are running into difficulties selling cars.

Uber does not address fraud. I've been trying two months to get refunded for a fraudulent cleaning fee. My son rode and I paid. The photos sent were fraudulent. The help robots cannot make any decisions and just regurgitate past answers that don't fit the situation. My son gave permission for me to work the issue but even with his permission, HELP will not listen or correct the fraud from this driver. How can anyone trust a company that treats customers with a total lack of regard?

The second there is an alternative to Uber, I will use it and never, ever look back. What you have to go through to get the app, your personal information/payment options and the experience to work is tantamount to abuse. Their technology must be designed and maintained by 7-year-olds or someone with that level of arrested development. All of a sudden, Uber starts denying my payment methods and asking me for new ones, when there is absolutely nothing that has changed and perfect financial integrity on my end. New payment methods are NOT accepted. "Customer service" is a cat chasing its tail and there is no phone-based help available(!) Unequivocally the worst internet-based service in the history of the internet, or phones for that matter. Take a taxi!!!

I took a trip with Uber and their GPS stopped working so he had to use MY phone and the GPS from Google maps to get me to my appointment. I was late then had to reschedule my appointment which was important. I asked for a refund but they offered me 5 dollars off my next ride. I told them I wasn't going to use Uber again because this was not the first time I have had issues using their service. They refused to refund me and I am trying to find a number to contact their headquarters but it isn't available. Terrible business and I won't use them ever again!

This was the most terrible trip I have had with Uber. This is not acceptable as an Amex platinum member I should receive top notch service as per the Amex platinum/Uber partnership program, and this was anything but that. My driver was completely lost and did not know where to go as I was only attempting to get to the airport. He says his GPS did not work and even mentioned that he hates Uber and always tells customers to choose Lyft instead. As a result I arrived at airport 25 minutes late and missed my flight. After complaint to the company for this instance, Uber did nothing except offer to refund the "extra money" that was unexpectedly charged due to the additional distance because of the driver getting lost. Listen to this Uber driver employee and use Lyft instead as I will going forward.

INCORRECT trip. I've sent many proofs to confirm this wasn't my trip. The pickup was ** to 59 Canal. Driver was stuck in traffic downtown Brooklyn by the Barclay, my son missed his 9 pm bus to go back to school, so I canceled the trip. The driver tried to extort my then 17 yr old son for cash to bring him back. I spoke to her on the phone. She told me to order another car so she can intercept it, I said ok. She then changed her mind and kicked my son out in the middle of nowhere downtown BK. ANYTHING COULD'VE HAPPENED TO MY SON! Now I'm stuck with this bill after I paid what I owed on top of that. I've tried to resolve this many times but, to no avail. And the driver reported a bogus trip.

Please be careful when ordering from Uber Eats!!! They take no responsibility!!! They don’t work with you at all. I use both Uber and Uber Eats almost daily. I have many saved places in my phone. A friend who doesn’t have Uber asked me to order her food and I did. So when I ordered my own food I didn’t realize that I didn’t change back to my home address. I noticed this instantly and cancelled my order. Uber charged me for the order stating that I cancelled after the restaurant accepted the order!! I said, "They do that instantly, so when do I have time to cancel my order without penalty of paying for an entire meal that I didn’t receive?"

Uber has been ripping its drivers off and need a class action lawsuit against them for doing so on several occasions. I've reached out to them about trips I completed with them and never got paid for. I completed a delivery and was not paid for doing so on several occasions and the customer service sucks and require us to email them to get help. They ask you to wait 24/48 hours to be paid but they never pay you.

I like that you can see exactly how much the ride will cost before committing, so there is no chance that a driver will drive all over town to raise the fee. I also like that I have never had to wait for more than 15 minutes for a ride. Tipping is optional, but I usually tip.

Using this is convenient. I like the fact that sometimes when I don't want to drive I can use Uber to get where I need to go. The only thing I dislike is when you share rides you have to meet at a certain location and it confused the consumer so that could be straightened out. I think it would really help a lot of people when you're sharing rides and you're on a budget according to your financial status does. This would help improve when consumers and how they use Uber in the future.

I have used Uber two times and both rides were comfortable and the drivers were courteous and professional. I didn’t encounter any problems and would use Uber again if the need arises. I don’t have any complaints at this time.

I like the idea that you can see where they are and exactly when they will arrive. I've only used them for short distances but they're always on time, very cordial, and never driving too fast! The fare is very cheap! I would never call a taxi again, unless that was my only alternative.

It’s a wonderful concept and great most of the time. But it scares me a little bit. Ninety nine out of 100 times will be safe, you’ll be so glad that you did it. But it’s going to be that rare time, and has been times, when it wasn’t safe. Thus, I’m scared to do it as a single female. It’s safer as a group.

I have only used Uber. 90% of the times, service has been excellent, car are clean and drivers are friendly and pleasant-mannered. Other times car are dirty and drivers are smelly. Next time will try Lyft.

Uber has the worst customer service ever! If you lose an item in one of their vehicles - such as your phone, they require you to LOG IN ON THE APP ON YOUR PHONE to report it - doesn't make ANY SENSE. If you lost your phone you can't use the app! I tried to log in online to report lost phone in the vehicle and their support says they need me to VERIFY MY NUMBER ON MY PHONE - which is impossible if it is the item lost in the car! It is the #1 most common lost item in Uber, yet they still haven't figured out a way to easily report or get a hold of your driver after you have exited car. I tried to contact their customer service phone number and they hung up on me. Called again and had to say I was in an accident to get anyone on the phone. Never recovered phone. Do not take UBER if your personal property matters to you, as if you forget anything in vehicle they don't care and you won't get it back.

This service is wonderful when you are on vacation. Leave your hotel and have transportation easily available. Drivers usually know the area. I did have one incident where the driver had no idea how to get to an address...but solved that with my own directions!

I find ridesharing services invaluable. From a business perspective, I much prefer using ridesharing over rental cars and certainly over taxis. The convenience and cost can't be beat. I also often use them for personal reasons over driving myself. With parking rates approaching $70/day in San Francisco, ridesharing quickly becomes cost-effective and eliminates any issues with drinking and driving.

I try to avoid rideshare if possible because of the uncertainty of when the vehicle will actually arrive. The arrival time keeps changing as other passengers are added to the list of pick-ups. The last time I used ride-share, I waited about 20 minutes for a car to arrive.

The cost as a rider seems to have increased. One way to work costs $25. So it would cost $300 for a six week. Is it possible to purchase a book of passes? The drivers and service have always been great, it's just the cost of the ride.

It would be helpful if the drivers spoke English. It makes me wonder how they got their driver's license without knowing English. I had one driver do a good job but was upset and I had no way to talk to him and find out what he wanted me to do because he didn't speak or understand English. Does Uber care about the language skills? Does Uber double check to see if the drivers have legal licenses?

There are too many issues with safety and abuse. After trying Uber, I just prefer the safety and predictability of a regular cab service. My driver made me uncomfortable, for the small amount extra I pay, for the amount I use a cab, I cannot justify using Uber. Maybe if I needed a cab more often I would think differently, and I do believe that companies like Uber are changing the playing field, but not for me.

I've made the same journey multiple times. On one occasion I trusted Uber to reflect my pick up location rather than my position when I requested the ride. When I request the ride the quote given is around $48 but usually from my pick up location it's about $11-12. They refunded $10 for a change in route. Here's all my journeys below showing an obvious trend with - hiccup on this mentioned ride. The help desk keeps blaming price rises but that's a 350% price rise!!! 6th March at 1803 cost $11.77. 4th March at 1808 cost $48.22 but they gave me $10 back. 4th March at 1041 cost $11.19. 28th February at 1807 cost $11.44. 26th February at 1811 cost $11.64. 19th February at 1809 cost $11.95. 13th February at 1805 cost $11.69. 12th February at 1803 cost $11.63.

Disgrace! Food delivered an hour later, stone cold. Uber takes no responsibility and refuses to answer simple questions, e.g. at what temperature the food should be delivered. HORRIBLE customer service, no reimbursement and no support post purchase. AVOID, AVOID, AVOID! Use other RELIABLE services!

Been driving for Uber about a year now and am very unhappy with the way they conduct business. There are so many issues that I could write all day about, but needless to say their app is flawed and their customer service is a joke. They are not consistent on how much they pay and since I have so many passengers throughout the day it's near impossible to keep track of the details of every fare. But after 2000+ passengers you start to get a sense of basically how much you'll get paid for rides taking a certain amount of time going a certain distance. Uber compensates me different amounts periodically, sometimes it will be a fair amount while other times I feel very shorted, of course I've never felt overpaid... Imagine that.

My husband and I arranged a ride to the airport with Uber. We were notified the evening before our ride that our ride had been set up. When the time for our pick up, with no driver in sight, had come and gone by not just a few minutes but by almost 30 minutes we realized we had to get ourselves to the airport in order to catch our flight. This not only caused a lot of undue stress but a whole lot of money. We had to pay for 2 days of parking at the airport and for someone to pick up our vehicle. When trying to issue a complaint to Uber about this matter, they have been unresponsive. We will NEVER trust Uber again. This has NEVER happened to us with a taxi service.

Uber's customer service is horrific and nearly impossible to use when in need of solving something quickly - or at all. The lack of responsibility that this company takes with its clients is awful and if Lyft were in Mexico, I would use it instead. As such, I will never use Uber again. Uber needs better security for its riders against theft, especially in countries that have little to punishment for crimes.

I’ve been using Uber for years. Then I tried to use it and there was a 7.00$ bal due. That’s impossible as it’s paid automatically so I pushed the button to pay and then it said I was deactivated. What did I do? I can’t get into my account to ask, can’t find a number to call. I have used this account for years. I’m livid!!

I will never use Uber again. I submitted a complaint and received a $5 credit, before even hearing what my problem was. So I sent this: "I received an email yesterday regarding this and it said I received a $5 credit. I would like more than that and most importantly I would like confirmation someone looked into this man’s license. I would never want someone to go through what my friends and I went through, while trying to be safe and responsible. I have also not told anyone about how horrible this guy was and how many times I felt like my life was at risk.

I have always used Lyft due to negative info about Uber. After receiving an Uber gift card I went to Uber.com & checked balance. Uber not only downloaded $100, it advised I have an account under my email with a wrong phone #. As I tried to enter my REAL # a message stated that phone # was already associated with an account. I have received 10 emails from Uber that all ask for snapshot of phone # & sim info and NOTHING has been done to correct this problem. I have done everything possible to resolve this & at one point was advised Uber is not accepting cash gift cards! This is ridiculous, put the $ back on the card since I have already had to spend $45 using Lyft!! I have also reported to the BBB.

Uber deactivated my account with no reason given. My in-app Help section was inaccessible because they deactivated my account. I contacted Uber via Facebook and was assured Uber has already or would soon be emailing me. After 48 hours, I have not yet received an email from Uber to resolve my deactivated account. The only form of communication that Uber has had with me is through Facebook.

I correctly entered in the destination on the app but when the driver arrived he couldn't take me because he showed my pick up location as the destination, on his phone. So he had to leave without giving me a ride. I canceled my Uber account immediately and got Lyft, which completed my ride. Uber has no personalized customer service for their customers. It's all robotic "check item below that best describes your issue" then read the advice. THE WORST ONLINE-SERVICE COMPANY IN THE WORLD.

I requested a ride for Uber to the nail salon with a stop at Starbucks on the way for 11.59. I ended up having to cancel the stop and just go straight to the nail salon. When I checked my app, the price I was charged was 17.57. So I disputed it through chat which is apparently the only way to contact them and was told the charges were valid because I had made a change. So what y’all are telling me is by shortening the ride I increased my price by almost $6? I spoke to several different people about the issue half of which either called me the wrong or had the situation incorrectly. The end result being Uber simply ignoring my last 7 messages. I am absolutely floored by the way they treat their customers.

My account has been blocked for no reason and without warning my Uber stopped working one day, and while I have been using other platforms, I have emailed them several times, I sent them my ID and the cc they asked for, I have contacted them through the app and Twitter and they keep passing the ball to each other and don't respond my questions or emails and 3 weeks later nothing has been resolved and no answer to my emails. Terrible service from such a company. I also learned that is illegal on of the countries I visited so won't be using ever there.

I booked a ride to my grocery store (HEB in Austin). Getting there was fine. When I was ready to go home, the app malfunctioned and I could not connect to Uber to book my trip home. I had good Internet coverage (I checked) and my phone was working perfectly fine. I just kept getting a read error message across the bottom of my screen "Cannot connect to Uber." (or something similar to that). I am 77 years old suffer from Stage III COPD and back injury and typically only used transportation for the disabled. I am on oxygen and was carrying that equipment, as well as my handbag and a very heavy bag of groceries.

Today I booked Uber cab at 7:55pm. Estimated time was 4min. He took long time to reach the location. As I am patient recently I have undergone surgery. Due to delay from driver I have to bear a pain and swollen. Who is responsible for same?

My purse was stolen by my Uber driver. I left it in backseat around 9:30a on 2/25/19, and this guy tipped myself $27 on a $13.50 trip then did extra rides for himself using my Uber account, yep he change my pw kicking me and my daughter out of the app. How you ask, because my personal cell with app access was in his car (currently using work cell) in the purse he stole. Using my locator app I saw he went across the bridge back to NJ so it adds more proof. Then he lies to Uber rep, saying he didn’t have my bag yet when I threatened to go to the police he lies again saying he dropped it at 3 separate locations. So, if he didn’t have it as he told Uber, why claim you dropped of a bag you never had... LIES!

After working for several months in an area without Uber, I returned to find the Uber had several large ‘pending charges’ on my account. As we are in the process of closing on a house, making sure our accounts are straight is critical... Yet there are the Uber charges soaking up funds without ever going into a status to dispute them. Uber rather unhelpful ‘help’ page says these charges are necessary to verify account. Normally, these charges are pennies... Not the same amount as a ride (for each of several ‘verifications’)?

Ordered UBER and driver never turned up, charged 23.59 pounds. UBER said my fault as I did not cancel trip. After waiting for over 30 minutes and driver never turned up even though app said driver 11 minutes away over and over. UBER should give the option of customer being able to call driver from app like other companies.

I have used Uber several times and had no issues until I ran into them incorrectly billing me for a ride in October 2018. I noticed that I had requested a ride to Newark airport for a colleague and they billed me the ride to Flushing, NY instead and doubled the price. I disputed the charge with my credit card company but paid them $38.00 for the ride. After that I tried to get them resolved but it is so difficult since they are clueless and have no intention to resolve the issue. Two weeks back I requested an Uber and they would not confirm the ride due to the rightfully disputed charge.

My driver falsified my delivery, the customer service representative reiterated obvious information with no plan of action, and the manager tried to reassure me with a 100% refund that’s mandatory. By the end of the call, the restaurant I ordered from closed and UberEATS management replied, “Well, there’s other places you can order from in the area”. Absolutely incompetent company with poor standards and a lack of accountability for their actions.

On 2/22, I rode from my office to my home 7 miles in 10 minutes and was charged $35. On 2/25, I summoned the same service for the same trip and was quoted $58. The driver said the trip was 14 miles. I said to follow my normal 7 mile route, which he did and arrived 10 minutes later. I asked Uber to review the charges and refund the obvious erroneous overcharge. They said the fees are final because they are within the estimate. I asked them to explain why the estimate was over 50% higher than the same trip from three days ago. They declined to make any adjustment, basically saying, "We told you we were going to screw you and we did, so stop bothering us."

I have been waiting for my $19.85 since February 7th! I have called your customer service office SEVERAL TIMES only to get the runaround. My last time calling was yesterday and I was told that the money would be in my account today, IT IS NOT IN MY ACCOUNT!!! The issue started on February 7th, when I tried to cash out via instant pay. For whatever reason, the money did not go to my bank. I was told that the amount would be deposited into my account during the following weekly deposit. It wasn’t. I am sick of calling your customer service representatives, that apparently have no clue of what they are doing and do not have access to real information. I would just like to receive my money that I am owed without getting the runaround and generic excuses!!

I called Uber for a ride from my home to my job and before I reached my destination, my upfront fare price almost doubled. I went online the same day and requested an explanation. Of course, they couldn't explained it, so they gave me my money back. A month later, the same thing happened to me. I called Uber from O'hare airport to my home, and this time, I screenshot the upfront price because at this point, I can't trust the company due to my previous experience. Sure enough, while I was already in Uber, my upfront price changed from $28.20 to $52.22.

This was the worst experience I have ever had. Customer service was horrendous, and my issue was NEVER resolved. If you can avoid ever using these two companies that would be the best option for you. Go bank and Uber support are filled with people who do not know what they are doing. All I wanted to do was set up my Uber Visa Debit Card for rewards and it turned into 7 hours on the phone between both companies, I can't tell you how many "disconnected" (hung up on) calls I had. AVOID AVOID AVOID.

Use Uber all the time and only a few times with issues. Canceled me once, rescheduled and guy still came on time. A lot of the drivers are certainly above the average cab driver. Clean newer cars, no smoke and speak English!

I have done delivery for this company for a couple of months and just noticed one of my fares was not paid by Uber. I have notified them 4 times and still have not paid me for the delivery. If you do delivery for this company make sure you double check each delivery to make sure you are getting paid.

They never showed up for the taxis we booked, they cancelled them and then charged me each time £6 cancellation fee. My clients were 45 minutes late as a result of me having to keep rebooking taxis with them. As a result I lost a large contract, as well as them trying to continually take payments from my account until my bank stopped all payments. When I complained about this issue I have have had no resolution and they still owe me a significant amount of money. We will never use them ever again. Trust your local taxi firms instead to turn up and not rip you off.

I drive for Uber/Uber Eats. Whenever a situation occurs and support is needed the headache begins. They are completely scripted responses. They do not actually respond to the situation but instead say it will be looked into. They then email days later and again give a script response. Never actually addressing the questions or issues. Very difficult for both customer and drivers. With customer service being what it is I would suggest avoiding Uber.

I will try to be professional: don't use uber or uber eats or lyft. I did all three and gave awesome clean and professional rides and all three fired me due to " low ratings!" I never heard one complaint from any of them "customers" now I am fighting to keep my car now I had for a year. I am depressed so much. I feel let down. So if you all cared about people then you would try to help with the ratings. I was hoping I would have a nice home for my family. My daughter has autism and my son with backwards repetitive ADHD and I can't do anything fun with them and my mom has health issues... wanted to help her as well. But nooo I can't now. So thanks for nothing you stupid companies who are cold blooded crooks who steal from all of us to feed your fat **! Sorry to those ripped off... I was too as a driver.

I had a worst experience using Uber in Delhi. They charged double the estimated fare and never gave any explanation which raised dispute between us. I strongly recommend not to use this ** app in your lifetime.

I am a Uber user and I really love using this application especially when you go home late night. Recently, my friends and I went to a house party. We took Uber to get home, we were little tipsy at that time. I was sitting in front of the car and after five minutes I told to driver that he needs to pull over because I was going to throw up. He eventually pull over the car and I clearly puked outside, the flow of our travel was smooth, the driver was fine. However, the fare was also fine when we got home. Few days later, Uber sent me an email that the driver charged me $80 for vomiting inside his car. I called Uber service to complain but they did not solve my problem. Ever since that happened, I became more careful using this application. Furthermore, I do not have any bad intentions for the Uber company. I am just here to share my experience with Uber to inform other users that they may encounter this kind of scenario.

Recently we went to Chesapeake Energy Arena for a concert. Used Uber because we were not familiar with Oklahoma City. The fare from our friend's home in OKC to the arena was $21.49. When we used the App to return the fare was $45.58. We had no other way to get back so had to pay the more than doubled fare. Everyone should be warned of this practice after an event.

Speaking as a driver for almost two years, as well as a customer for even longer. Uber by far has the worst customer service experiences. That is as a driver and customer. Avoid Uber at all costs, if you have an issue or report of a wrongful charge on your account, forget about it, you will never see that money again. Uber customer support does not even have a number you can call! Finding the email support line is very difficult, and once you do, you won’t get a response back or even the slightest bit helpful of a response.

Worst support provided by the Uber. They don't have a customer care number and not responding on mail as well. Whenever they want they block the account without informing to customer. Also on mail they didn't provide any reason why they block account every time.

An Uber cancelled on me on Jan 5th. Went to order a ride on Feb 13th to find out from my bank I owed them money. I will not stop till I get my $12.90 back. Then they tell me after 30 days Uber can't do anything. I'm so MAD!

If I could give them a minus 10 star I would. I have used Uber in many occasions. This was by far the worst and still ongoing problem. I recently was in Denver, took Uber to airport as early morning flight. That was January 7th, I was billed $41.58 plus tip. It was originally a hold on my credit card and a charge several days later. On Feb 2nd I was notified that my Uber receipt was updated. Looked at my credit card statement online and saw an identical charge with identical trip number charged to my account almost a month later. Contacted Uber by the app which went to someone in India that claimed they had a glitch in their system and I wasn’t charged for the trip in Jan 7.

I bought $75.00 worth of Uber credits I needed to get to work. Tried to log in and it said my password was incorrect, etc... I gave all the relevant info needed to update my account. I can't log in so I had to call my job to let them know I was having transportation issues. This is day 3. I emailed Uber customer support and it just goes into a loop (please send screenshot of phone number you would like to use)...total nightmare. I expect a refund and won't stop until I get one. There is no excuse for what they did. From now on I'll take Lyft.

On Saturday February 9th me and 3 of my friends were trying to get a ride back to our hotel from a concert. We were canceled on 3 different times and stuck out in the cold because the bar we were at was closing and kicking people out. We downloaded Lyft and got a ride right away. I will NEVER use Uber every again. I would NEVER recommend it to anyone. From here on out I will be riding with Lyft. Thanks for the awful experience! And to top it all off they charged ME a cancellation fee! HA! I'm not the one that cancelled! And they don't have a customer service line to call to discuss the issue, so my only other option is to let everyone else know!

Today we used the Uber app to try to get a ride to work for my daughter. After request, the phone rings and it is the requested driver informing us that because of the weather (winter in Michigan) it would cost us a surcharge of $20 because he had to switch from his car to his truck. I do not see how his switching vehicles becomes our financial burden. Uber needs to set limits on things and not allow their drivers to charge customers what they want. They already started charging more in general, now service charges before you even get a Uber. Sucks, this used to be a good service.

I have been using Uber for years but after a bad experience this past Friday I think I’m done. After a two week business trip in Detroit, I arrived back to the DC area and found myself in need for a ride from Dulles Airport to my office in order to get my car and drive home (about 5 miles). I didn’t feel like waiting in line for a cab so I ordered an UberX. Not two seconds (literally two seconds) after hitting confirm my phone rang. I answered and the person on the other line identified himself as my driver and asked where I was. I was stunned to say the least but luckily I was already closing in on my walk to the pickup location. He asked where I was going and I told him the name of my company. He asked “Is that in DC?” To which I told him no, it is in Herndon just a few miles from the airport. He said ok and he’d be right there.

UBER USED TO BE GOOD. LAST YEAR, they started taking 40% MORE FROM DRIVERS. IN February, 2019, They are taking another 30%. Now when you go out, you make nothing with UBER. Uber is changing the customers more. And Uber is stealing and robbing their drivers blind. This criminal groups of con artist needs to be stopped.

I ordered delivery via UberEats. My order came missing many items and when I called the restaurant they were very apologetic and offered to refund my money. Since I paid via the app I had to contact Uber customer service to request a refund. Not only did Uber refuse to give me a refund, even though the restaurant agreed but they would not even bother telling me why. They simply did not respond to my follow up emails asking why I could not get my $27 back. This is the worst customer service I have ever experienced. I will never use Uber or Uber Eats again.

Uber, not the driver, double charged me for the tip I left for the driver. The tip was debited twice, on two different days. When I contacted Uber, they refused to acknowledge that this happened, even though my PayPal and bank account clearly show the deduction twice.

A few years ago I purchased the Uber app as advertised using the $20 in case of an emergency for myself due to my situation. I had no transportation and still don’t today. I was at a doctors appointment In Sanford Florida behavioral Center for my depression. The nurse took my blood pressure and pretty much gave me a lecture due to my new high reading. I was able to see the doctor right away due to it being an emergency for having a stroke any second that day. I couldn’t go to the emergency room because I tried to use your app I was looking forward to due to my emergency however it never worked out other than I lost $20 for something I was never able to benefit from due to my situation that shouldn’t have been an issue. I realize Uber was just getting started at the time. I only wanted to bring it to their attention. Thank You.

Uber has to be one of the worst services I have ever used. Every single one of my drivers has been horrible, my card has been hacked through the app, I was charged an incredible amount for a ride I took over 7 months ago and was not able to split the fare with the people who took the ride with me and there is NO phone number for customer service. Probably because they know people will call all day to complain. I deleted my account and the app and will NEVER let my friends/family use this service again.

I’m a Uber Driver. I got a request on my app, I picked my passenger from Brooklyn, NY to Union City NJ and I paid the tolls. After I dropped off the passenger to the same address I have on my app I received a message from Uber that my fare been adjusted to $ 0.00 because it was a wrong rider (by the way it was same name, pick up & drop off location). What should I do next time? Take a copy of the rider ID. EVEN THE TOLLS I PAID FROM MY POCKET. IS THAT FAIR?

Scheduled an Uber ride 2 days in advance to get to my airline flight at the airport. When the time approached, the app said to be prepared because pick up would occur at the scheduled time. I stood out in the rain with my bags waiting for the driver. No one showed. The app changed from pick up at the appointed time to pick up "soon." After 40 minutes of panicking and trying to contact Uber, I gave up and contacted a taxi company that fortunately was able to pick me up and get me to the airport in time for my flight. The taxi company was small and the owner picked me up himself otherwise I would have lost all the money for my airline tickets and prepaid hotel reservations.

Uber only has online assistance/customer service, that's the first issue. The second issue is their online help never addresses the issue. All I wanted was a password reset. It's been over a year since I used their service because of an issue with a driver. I don't have the old phone to send a screenshot, I don't remember my last 2 trips, only one trip. My email and name should be sufficient and the fact I remember the last one last trip. Then if all of this isn't bad enough it takes them forever to respond, if at all. They have an office in Chicago and for what? Because they are apparently of no use either.

Tried multiple times to download Uber app all day yesterday and I’d enter the info it would ask and would either glitch or freeze. Finally after a few hours I actually got to the final step and went to click the arrow to set up my ride and I got yet another service error and was told to try again later. Emailed Uber and they essentially blamed my WiFi and service provider however when I was having the initial issues I had contacted both of them. Uber wanted screenshots, which I didn’t have, but was able to re-Install the app and try again and got the same “error” message. Sent off to Uber. They weren’t much help.

I have been trying to drive for Uber now for 4 weeks. The funny part is my girlfriend who is of a different ethnic background was approved within a week with my same car, my same insurance and a worse driving record. However I am getting the runaround for weeks with the same car and information and a much better driver record and I believe that I'm being treated this way because of my nationality. The customer service representatives for Uber played games and sent me multiple email links that took me back to the same page that did not help and I had to call four times in order to still not be active as a driver. I believe they give these Representatives too much power and they need to correct the situation before the situation corrects itself.

I could not post this without selecting an experience rating so I entered one. If I could select minus 5 stars I would. I drove Uber for over two months. I was not paid. Uber owes me over $600.00 and will not pay. When I contacted customer service they stated the money should be in my account within 72 hours. I contacted customer service when payment was not received. They stated that the banking information was not correct. Even though the banking information was already entered I added it again. Money was not received. Called customer service and they stated that the bank information was not correct. I asked to speak to a supervisor. I was told there was no supervisor.

I have been driving for Uber for 4 weeks (to earn a extra money on weekends). After 3 weeks of not receiving my pay and numerous contacts to Uber partner help - I have received a customer service message that “due to security issue with my account” I must contact and reinput my banking information.” Which of course I did through the app from my iPad. The message was again that I had security issues.

I paid $24.99 for a Ride Pass because it offers "Weather protection" so that you pay a consistent price for each route you take regardless of rain or time of day, or so Uber states. My route to work and back started out at $10.49 each way. After a bit Uber began charging me $4.00 more to go home from work. When the snow and cold came I was getting charged well over $20.00 one way. When I asked Uber about this they replied: "With your Ride Pass, you'll pay a consistent price for each route you take. Periods of high demand may impact the price of your trip, but we'll always give you the lowest price." This in itself is contradictory. How can you pay a consistent price for each route if the price can be jacked up at Uber's discretion? The claim of Weather protection and protection regardless of time of day is nothing more than a bogus promise by Uber and a way to scam you out of $24.99.

01/28/19. In the morning I had a fine ride to the Courthouse. In the afternoon I requested a ride back home. Ride 1: I didn’t move from where I called. After the 5 minutes wait Uber sent a cancellation message. Immediately I booked again. Ride 2: Uber message asked me to walk 2 long blocks to a different pickup location within 3 minutes. I informed that it was an impossibility because I have mobility difficulties. I walked half block on that time. A new cancellation message came. I didn’t call again. I was forced to use the reliable public transportation because I could not rely on a next call to Uber. I got NO UBER RIDE, my card had been charged $20.00 (3 times the original fee). I got $10.00 towards the next ride. This is a nightmare and feels like a scam. I need a full refund to my card and not a discount for the next ride. Please correct these transactions.

I tried to tip a driver and was locked out of my account. Customer support sent me an email making all kinds of techy demands that I am unable to do on my phone. I do most of my UBER stuff on my Mac. There is no way to have a conversation and the one way edicts demanding that this, that and the other thing be done is just toooo "Big Brother-ish". Seriously these tech companies s--k and seem to demand that we acquiesce to their demands. They make all kinds of profits from their drivers who are contracted and their customers who have no accountability - they get rich off of us creating the parameters of the "market!" UBER is just another company that makes billions off the backs of the poor especially contracted workers.

I made an order through Uber Eats. After waiting around for the driver who didn't respond my ordered was cancelled and they kept my money. Avoid ordering through them at all costs. They will keep your money and not deliver services.

I have been driving Uber from 26th Dec 2018 and it's been almost 5 weeks but Uber hasn't paid my money. Uber owe me almost $6000 now and I have called their customer support several times but they just don't seems to care. They keep sending me system generated email and ask me to update my account detail which I have done so many times. I drive Uber full time so this issue had put me through severe mental stress and financial crisis. Now I have an appointment with lawyer next week to see what can be done. I am surprised that company like Uber have no proper procedure in place to resolve this important issues. Uber should be banned or asked to review their payment procedure so people like me don't suffer.

Uber charged my credit card account for 220 rides in 3 days which are all incorrect, as I did not use Uber during those days. The rides were charged from the USA and The Netherlands, altogether for an amount of approximately USD 7000, - During these days, December 23 to 25, I was in a country where Uber is not active, as Uber services are illegal in that country. I reported this matter to Uber, but they will not cooperate.

I've been doing Uber Eats part time now for over a year. This complaint is about Support, payment of promotions. You will get promos via text message. This last week I decided to take them up on a 3.00 extra charge for each delivery between 11 AM and 2 PM on Sunday Jan 20th. The text reads "Uber Eats: Today earn an extra 3.00 for every delivery completed between 11 AM and 2 PM " I got out there at 11 AM and received 4 delivery notices, I completed them, and ended my deliveries at 1:15 as no more calls for my services were needed. I went home and calculated my fees and was short 12.00 for the promotions.

This complaint is about the company Uber & their customer support, not a driver. I requested an Uber back in late October after a large fundraising Halloween party got out. My phone unfortunately died from the cold air while the driver was on their way, but I knew the car make/model and the estimated time so I waited since I know that even if a phone dies the trip still goes through. After waiting for a while in the cold, no Uber showed. I waited right out front looking into every car that showed, even asking if they were there for me, and didn't have any luck.

If you need help, real support from Uber on their website, don't bother looking. It doesn't exist. No "Contact Us" or an email address or phone number. You do get directed to their Twitter feed where you can write in your question which is absurd on its face as I have never ever seen a company handle support in this way. And, you have to join Twitter just to do even this. I hate Twitter and find it stupid and useless which is why I used it for a few months years ago and deleted my account. And since I won't rejoin Twitter I cannot get in touch with Uber.

My first issue came when my payments were declined and called fraud because I didn't set my pickup point at my exact address, but instead at a more convenient pick up spot for myself and the driver. Managed to solve this issue. The next issue, I attempted to purchase Uber credit, to be declined. My bank had cash in it, but refuses to accept payment. Furthermore, according to them, I still owe a $1.03 balance for some reason. Speaking of, why am I paying .03 for every dollar I give as a tip? And technical support (if you can call it that) just repeats itself and the directions to whatever issue you have with no guidance whatsoever. Really insulting. Used to be a great service, but now I guess they've decided to rest on their laurels.

I used Uber for the first time and the estimated fare was 27-36, being cheaper than Lyft I went ahead and did it then they charged my card 77$ and only gave me 19$ back. I will never do business again with these people.

My Uber app will not now work for me. I have tried going through the Uber website but it tells me my phone number is already in use and cannot be transferred to another account. When I went further on trying to get help it told me ‘we received this email from a different email address than the one you initially used to contact us. Please contact us from that email address.’ Emailed begging someone to call me to no avail. Uber does not have a number to call. So frustrated! Guess Lyft is now my transportation.

From Uber: "Sorry to hear about the trouble here." Uber charges customers a fee for tipping drivers. They call it a “tax”. Since when are additional taxes added to tips? Completely illegal. From Uber: “It shows here that there is a tax in New York City that was automatically added on your tip. But rest assured that the only amount of the tip you have provided the delivery partner is $4.00 and it is the exact amount that was deducted from your Stored Value or Uber Credit.” Hope this helps. Have a wonderful day! Sent by Baren on Friday, January 18, 2019 at 2:52:36 PM”.

My daughter and I use Uber frequently and loved it. Lately I've noticed that drivers are charging a "surcharge" and "wait" charge on EVERY trip I've made without my knowledge. The numbers on the mailbox on the road and house are clear and can be read from any direction but yet you continue to park and wait across the street where no one can see you. Yesterday I went grocery shopping and needed picked up. I was charged .75 wait because I had to load my groceries and my child into the vehicle... Nonsense. And a 2.25 surcharge for who knows what. I'm done being a customer. You've lost my business.

Everytime Uber makes an update it inconveniences its riders more and more. The update to the GPS has caused so much confusion for me and my drivers. Most of the time the address takes me to the back of the building I ask to go. Also this new Uber pool walking thing in the middle of winter is a horrible idea. The whole point of us using Uber instead of riding buses is so that we can get dropped off and picked up at our door not walk two blocks in the cold. And you shouldn't have to pay extra just to avoid walking, I've had drivers cancel either way so we were better off without that update. Uber used to seem to care more about its customers, I wish it would go back to being that way. I've been riding Ubers since the beginning.

I have been a driver with Uber for the last two-and-a-half years. I have been through thick and thin with him and their customers doing bad things to me as a driver. I stop driving for them for a while and hope that things would change. They have upgraded the app so I tried to start driving again. They wanted a new picture of my license. I've uploaded it over 10 times, sent to them multiple pictures and they keep on saying poor image and then they won't approve it. And when I call him they have excuses on all its poor image. Part of it's always the same thing. They will never let you talk to a supervisor. Never let you talk to a manager. They never let you talk to anybody in charge. There's always people laughing in the background. They don't have no respect for their drivers and whoever is going to drive for them. They just need to stop because Uber won't back you up.

As a new sign up, I was advised that once I complete 60 rides I will be given an additional $350 dollars as a bonus. This was not the case. Apparently the agent explaining the details missed to clarify that $350 dollars are guaranteed for the first 60 rides. In other words, if the total for the rides do not add up to $350 dollars, they will pay the difference.

I’m going on day two of being an Uber driver and I hate it. Uber pays you less to do long distance drives and they don’t follow through with their promises. Before I get into that my biggest complaint is the navigation system. It’s inaccurate and very slow. They try to blame your phone service but if it were my service then my maps on my phone or the Waze app (which is what I use on the daily) would glitch out as well.

I downloaded UberEats for the first time today and received an error message while trying to place an order. The help website was totally useless and I place 3 calls to the support line. During the 1st call I was told that I needed to delete my credit card and reenter it to fix the problem. That did not work and the support representative in the 2nd call told me I was in good standing but should try an alternate card. This did not work either in the representative. In the 3rd call told me to email support to get a higher level support person. Uber responded to my email by telling me that my account was suspended due to "suspect appeasement". I have no idea what that means, but needless to say I have decided to use a service that actually wants customers e.g. DoorDash.

I been using Uber for a while. I had to go grocery shopping and the trip from my home to the grocery store. Stopped on the way to mail my rent out. Put it in the outside box. The trip was like 1 1/2 miles. I was charged 9.99. BUT my ride home from the grocery store, they charged me $33.00 and change. What a ripoff! Same distance when I was going there. I wrote them and complained and they wrote me telling me they weren't giving me any kind of refund. That is so unfair. Yes, big ripoff!!!

I was in Madrid with my wife and it was around 8 pm in front of El Corte Ingles, big store like Macy's, so we decide to call Uber for get a ride to the hotel. We wait over 45 minutes, Uber never arrive. But the surprise was that Uber charge to my credit card $ 7.00 Euros ($9.00 US money twice total $18.00 US). On top of that they said that I took the ride to my hotel and the place another charge for $69.00 US. I dispute to the Bank of America for over two months, finally the bank say I have not prove of been or not taking the ride, therefore, "Sorry we can't give you the refund." So the Bank of America protect Uber, not the customer and to me Uber in Spain is totally a scam. Taxis in Madrid are excellent, inexpensive courteous driver and the best is that they're all over the city of Madrid.

I started driving Uber September of 2016, during that time business was good was getting lots of rides. I completed over 5000 rides in 2 years while maintaining a 8.6 rating. But lately Uber has really has gone down hill. Less riders because everyone drives now, pay has gone down considerably since they take 25%. But what really broke the straw was yesterday I drive in Chicago and have to do Uber pool rides, a rider complained about there was 4 people in my car! So she was first rider then 2 people jumped in and pick up 1 more person. I apologized for the inconvenience, I was very kind and social, the ride gave me 1 star because of something I have no control over how many riders in my car.

I have used Uber for a while now frequently during the week. Recently, upon returning from a two week holiday, I get back to business as usual and my usual route has a price hike from $12.50/$13 to a whopping $27.98 for an UberX. Also, two days in a row I’ve been charged more than the price shown for the same route I’ve been taking for months! Uber May be fine for “New Users“ and folks that aren’t frequent riders. Otherwise, prepare to be ripped off. I'm done with them. They lost my business.

Uber is the worst service provider ever. I booked a cab from Yeshwantput to Marathalli which cost 320-350 RS. The driver stopped the cab after few min in a highway and said he cannot go any further as the mode of payment was online and he doesn't have the money to put petrol. The trip cost me 80 RS and after then when I booked another cab I had to pay 550 so in total I had to pay more than 600 rs. I want to know who will pay the extra charge that I had to bear.

Unable to sign in to app. Able to sign in to website, but cannot update any information. Cannot add credit card or payment option. Cannot find a way to use their advance ride scheduling. Contacted support, which was absolutely useless. They did not address my issues at all. NUTS!!!

I have had some very positive experiences with Uber, but two experiences were terrible. The first bad experience I had was a driver criticized me for not being able to drive myself. The second happened this morning (1/6/19). I had ordered an Uber at 7:02 a.m. and saw that the driver was only six minutes away which would've been more than enough time to get me to work at 7:30. I kept an eye on my Uber app to see how close the driver was and noticed at 7:10 they were about a block away. I waited in front of my house for 22 minutes and when I saw they hadn't moved since 7:10 I was forced to cancel my ride and call a taxi. Not only was I 15 minutes late to my job, but I was also charged a cancelation fee.

I have had it where an Uber driver has canceled a trip and then the payment is reversed but the next payment is a higher fee which they do not show until after the trip has ended. I have also had it where they have charged me twice for the same trip or added a penalty that should not have been there.

Girlfriend ask me to send her an Uber, so l ordered the economic or pool which US$3.30. l provided the exact address of my girlfriend which was going to ride to my apt. Well after a while UBER sent me a text that the ride was canceled by driver, and also to try one more time with another driver. Well l tried, so finally succeed, but the driver could not find the address l provided. He went to another address, but finally reached the destination provided. l called the driver and he told me that he was sent to another address, but the address l provided was accurate. But as l said before, finally reached my girlfriend and brought her to her destination.

I just had my second experience with Uber doubling my fare. The quoted fare was MX $73 pesos and I was charged MX $148.99. A taxi to my destination, which I go regularly, is MX $80. I would never get in a cab without confirming the fare, or buy an airline ticket. Why would Uber expect me to do that? For the fare to be over DOUBLE the quote is criminal. Why would I continue to use Uber if their rates are double that of a taxi?

I have used Uber to get to and from places and generally have never had any issues. During certain nights, events or holidays they, as well as other companies, are known to increase the price of transport. For example, the general price to and from my house to downtown is $18 but they increased the price to $30 on New Year's of 2017-2018. That was annoying because they knew that many people would be vulnerable at 2-3 am and willing to pay that amount to get home. It was frustrating but doable, especially if you were lucky enough to find a buddy to split it with. However, this New Year's (2018-2019) Uber began adding surge charges in the beginning of events, thus I was charged about $30 to get to the event and then they had the audacity to increase the surge charge to $98 for the return trip! $98! Almost $100 to be driven 15 to 20 min. away. That is beyond ridiculous.

1st Trip on 31 December 2018 @ 16:30 - Trip Number: 2nd Trip on 1 January 2019 @ 03:00 - Trip Number: 1st Trip from home at 7 ** Street, Winchester Hills to ** Mount Street, Bryanston. Driver: Xolani Passengers: two Cost of Trip = R275. Trip cost was shown before accepting the Uber ride. 2nd Trip from ** Mount Street, Bryanston Driver: Peter Passengers: two Cost of Trip (Charged Twice) 1st Charge R863.00 2nd Charge R865.0 15 Minutes after arriving home, the R863.00 was reversed. Trip cost was not shown before accepting the Uber Ride.

I also went back to driving UBER after losing my job, all my information was updated and on 12/26 I received a $2.00 direct deposit. What I earn was 108.31. I'm still waiting. I haven't drove. Battery is dead in my car and I have not been able to pay my phone bill. The third party customer service those people have no clue. They're rude and honestly they're stealing our money. I am really disappointed in Uber. My situation has gotten worse. Waiting for my money.

I recently started driving with Uber again and it’s only been a month. But somehow 4 times that I tried to do instant pay it fails. SMH. And when I calls driver support they tries to blame everyone but their selves. And this last time it failed. I’ve been waiting a week and still haven’t been paid. If you’re thinking about driving for Uber, I wouldn’t. They don’t care about the inconvenience of not paying you after you worked hard for them and they are very unprofessional.

Uber is a great business idea, in theory. Employ ambitious people willing to provide a cheap taxi service using their own vehicles for those brave souls willing to get into a stranger's messy car with the expectation of getting to their destination alive and in one piece for an agreeable price. Less costly than a limo, and far better than collecting returnable cans and bottles from the roadside for those seeking easy cash income. Win-win, right? Not so fast. Without delving into the obvious, the possibility of slipping into the back seat of a serial killer or the rolling annex of a hoarder's hovel, allow me to address the drivers here, who have only recently been permitted to receive and expect a TIP from their passengers, in addition to their 70% share of the cost of an Uber ride from their (yes, brave) fares.

If anything goes wrong with the instant payment option, you have to have your bank account linked or you can't get paid. So if you don't have enough a bank account you're screwed and will not be paid. Their support told me this. I'm writing a review and reporting them.

Ordered food through UberEats. Driver ran away with food. Uber charges me for the food anyway stating that's their policy. Contacting customer service certifies that there isn't a concept of service, the agents only correspond via email and have kept on sending generic comments without attempting to understand what may have happened. Every correspondence is abruptly closed without any resolution. When I posted a review on the Google play store, the company immediately responds that I can contact them for assistance. When I did that the same circus started again. This is the worst customer service by any standard.

Their system of Uber Cash cash to not allow partial payment for rides is atrocious. This is simply a way for them to keep our cash and use it for their own interest bearing bank account. Nothing Against the drivers, but the company tactics are.

On Tuesday December 24, 2018 at about 5:37 am I opened the Uber app on my tablet and immediately confirmed a pick for $13.92 (pool). The car came by at about 5:39/5:40 am. Slowed down as I was approaching, sped off about a block, slowed down again and did a u-turn to the opposite side of the street. All this time I began running after it. I caught it at the stop light, opened the door and got in. He claimed he did not see me coming after him. This was strange, the street was empty, early morning and with my hands waving I was unseen? God bless there was the stop light that have him came to a complete stop.

Tried to register on the website to get a trip to the airport. The website needs to be revamped so it's user friendly and does not take your valuable time away. I used the Super Shuttle instead after dealing with the bad website. Not sure why it can't be a little easier to book a trip with a car. This is ridiculous.

I let bygones be bygones and move on with life.

I scheduled a driver for three hours away, for when I needed to go to the airport. One showed up immediately, and then charged me a 'cancellation fee' for not being packed. Uber said they would cancel it. But they only gave me a credit toward a future ride. They refused to refund it, as any ethical company would do. So they made a big profit of $6 on the deal. Because I do not deal with unethical companies. Lyft is just fine.

My daughter used Uber services to take a ride to her destination in Philadelphia. After exiting the car and crossing the street, the Uber driver hit her with the car knocking her to the ground. Once she got up, the Uber driver returned to her car and drove away, leaving my daughter standing at the curb. Unacceptable. Highly recommend not using over services. Only reason I am giving this one star is because it will not let me proceed with this comment without giving it at least 1 star.

I've spent hours trying to register on the app. The support team hasn't been helpful. At this point I want compensation for the time invested in it. But of course these cheapskates won't pay out unless forced to.

I set up an Uber account in June 2018 for a trip scheduled to Seattle. I used the train system instead of Uber, however, someone had used my account several times in foreign countries and edited my personal account. I’ve tried several times to reach someone to cancel/refund my account but keep get redirected to use the “help” link within my account. I’m unable to communicate through the help link because the person whose edited my account has access to it! It’s crazy. I’ve sent a message through “Get Human Services” for Uber to contact me immediately and provided my cell last week - still no follow-up. Uber has no customer services value and clearly shows it. I’m appalled at their lack of services that get so much national exposure/marketing. All I want is to have safety of my personal information and stop others from using it. Be aware of your potential risks before signing up.

I paid cash on 11/21 Thanksgiving eve because I was travelling overseas and did not want to use any money from my account as I had bills planned ahead while I was away, so I took an Uber to JFK that day and it went well then about two weeks later on 12/8 I returned and again took an Uber from JFK to my home and still paid cash. Only to look in my bank account two days later and found Uber had charged me twice both journeys. They refunded me some of it and they are still holding my money. I went back and forth with them via FB messenger because of course you can never call them since they don't reveal their phone numbers to customers. I am still waiting for them to honor their word and save their reputation. I will continue to complain until they return my full amount.

This complaint is as much for Uber as it is its insurance company, the James River Insurance Company. I was hit by an Uber driver on August 25th, 2018 in Connecticut while riding on my motorcycle. Although I suffered many injuries, I am alive and am grateful for that. What I am not grateful for is Uber's insurance company that still has not settled on a fair price for my totaled motorcycle. I had a lot taken from me that night and have had zero compassion from the insurance company that represents Uber drivers. I have made numerous phone calls and emails to James River Insurance Company without return calls or emails. It's now going on five months with no agreement on a settlement, and that is appalling. I will be publishing more news about Uber and James River Insurance company on this site and others in the upcoming days. My goal will be to spread awareness about unfair practices that are being used by both companies.

I took a ride on Sunday evening and didn't touch alcohol that night, absolutely no incident happened inside the car that night. Today I am being charged 150$ for a cleaning service!!! Drivers are scamming customers, making up stories so they can get extra cash. Uber should be ashamed of the service that they have been providing. It's very unethical and embarrassing for the company to keep people like that.

Uber has no method for allowing users to establish accounts with phone numbers that do not receive SMS messages. As a result, none of the apps I downloaded will work, and I cannot request rides. Their helpdesk has not responded to me with any useful information.

They charged me a $125 transaction fee for a trip that costs $5.00. How is that even possible? This is a scam! I took a ride less than a mile and this is what I was charged. It’s unbelievable. I was way overcharged. It’s fraud!

Suddenly Uber is adding an extra $2.50 to your ride. They call it a surcharge and when you complain try to explain that perhaps the driver paid a toll, even if the driver arrived within 2 minutes (literally) of your call. They are doing nothing more than taking more money and offering nothing in exchange. They want as much of your money as they can get their hands on. Beware. They'll call it any name they can think of. Tolls? Not. Surcharge? Definitely. More money in the Uber coffers. Rider beware!

I requested a driver to take me about 25 miles. The stated fare was $42.07...reasonable for the long distance, and I have a pass which discounts the trip afterwards. I watched on the app as the assigned car drove around about 3 miles away...then received a request to rate my trip, all within about 5 min of requesting the 25 mile trip. I figured the driver must have cancelled or something and requested a new trip. The second driver came and drove me to the requested destination. Same distance, same stated fare, no problem. I noticed later that I had been charged for both trips though. I know mistakes happen, so just messaged Uber to request that they refund the trip that did not occur.

When I scheduled Uber to pick me up at 6AM and take me to the airport, the instructions I received stated that the driver would arrive between 6 and 6:10, and I would be charged every minute I was late. The driver arrived at 6am, I walk out at 6:05 only to find that the driver left!!! Luckily, I had a car and there was enough time to drive to the airport and park my car. Otherwise, I would've have missed my flight!

I have been riding Uber premier cars for the past 2-years in various Indian cities. What I have seen is that the 100% of Indian Uber drivers as all the other taxi drivers in the country do not close their windows and use air-conditioning or heater (in winter) when they are not on a trip with their riders. The Uber drivers thus maintain a filthy interior with dusts of all kinds on all the cars along with mosquitoes freely 'roaming' inside the cars.

I’ve been waiting a week for a check from them. I have auto payment for my bills and got charged $70 from the bank because I didn’t have the money in there for them. I called and was told it was a “glitch”. It shouldn’t take more than a week to fix. Asked to talk to a supervisor and got completely blown off. Terrible company to work with.

Uber uses every trick they can to get you out of every penny. It’s sicking. The customer service suck, or lack thereof. The company doesn’t even have a number for the riders to call. I was charged for two different rides that I never took, this was three days ago and I still have not heard from Uber. This company needs to be checked. Our country has checks and balances just for scam companies just like this!

My ride canceled itself within like 2 seconds of booking it three times in a row and got charged every time. This happened before and I let it slide but it happened three times in a row again. Money is being stolen here and help is useless. Very hard to navigate the help page and no contact email or phone. Thieves! Going on to their competition now... Should of done it long time ago!

Recently bought an Uber with a few friends in Grand Rapids, MI. Once we got in his car he refused to drive us anywhere unless we gave him extra cash. My friend refused to let us give cash because she recently had been in another Uber in New York City who demanded extra cash and then kicked her out of his car. Never riding Uber again.

If your son/daughter uses Uber - beware. My son recently used Uber and was charged a $150 cleaning fee. The driver submitted pictures taken from someone else's ride, and claimed the mess was made by him and his girlfriend. He contacted Uber to refute these charges, and told them to check the date and time on the picture. Uber said they didn't have that information. Apparently they believe whatever their drivers tell them. He went back and forth with Uber. Finally, I sent an email and told them the driver would have that info, and we would seek legal counsel if necessary. They soon refunded his money. On a Google search, I found out many Uber drivers do this. They often set up their car to show a mess, use the same pictures over and over again, and even have a bank of "messy car" pictures they submit. My advice - take pictures of the inside of the car before you leave.

It always shows as 5 min for arrival before booking the cab. As soon you I book the cab it takes 15-20 mins for the arrival. It still shows 12 mins arrival. You will not get to cancel the ride even because they charge cancellation fee for that. Always it has been a Worst experience.

No show. Never again. Airport. Uber booked for 0815. 0810 driver cancelled. 0815 booked another. 0840 driver phoned - can't find the address. 0850 driver cancelled. 0855. Panicking. Tried again. 0915 Uber arrived, not mine. Driver said would cancel client and take me for 30 euros.

Buyer beware! Do not buy an Uber gift card. I received one as a gift, and tried to use it to take a trip with Uber. The card did not work. I have sent 25 requests to Uber customer service, and have been told 25 times that Uber cannot apply gift cards to rides and they do not issue refunds. Please do not buy an Uber gift card! Uber customer service does not help with gift card issues. The only way to contact Uber customer service is through the app. They do not have a phone number.

I needed to grab a ride in pouring rain for 3-4 blocks. I'd been given a code for discount ride that was never credited. Then found another charge of $40 on my card. When I made a complaint their answer was I had made a mess requiring cleaning. First off there is no way I'd made a mess with 1 small bag and just sitting there. And if I got seat wet, well it's pouring rain! I could of gotten entire car cleaned for that much. I'm handicapped and on a fixed income. This extra fee causes a hardship and actually takes food from my table. I've used this company for years and have had good and bad but this is robbing me and taking advantage of a trust with my bank info. Company cannot be trusted.

I schedule two Ubers for a trip to the airport for a group of 6. The first Uber arrived and took half of the group. The second Uber was late. As per their policy, I was credited $10 for being late. I could see the Uber coming up the street, then turn around and cancel us. He said he had car trouble. My guess is he had just been notified he lost $10 for running late and decided not to complete the ride. There were no other rides available for more than an hour. We had to drive ourselves and pay for parking for the entire trip, plus pay for the additional Uber which we would not have needed if I knew we were driving ourselves. Uber just sent a canned response/apology. Unacceptable service!

I was in the middle of my ride, maybe not even the middle 1/4 of the way to my destination and realized I can should switch my destination to another closer location. To edit your location, you have to click the search icon and edit your destination. Cool, However it wouldn’t let me. Inside the part where the search icon is and on top of that was a location symbol. Basically means you can’t change it. The location you picked is where you’re going. I figured this can’t be right and starting trying to get answers in why, I cannot change it. I was so furious!!! But because I selected a CHEAPER ride like Uber pool which makes total sense because it’s CHEAPER!!! But Uber won’t allow you to change it, if you selected Uber pool. Ok, I don’t get it.

Their price is too high compared to Lyft so I stopped using Uber. I had scheduled times to be picked up early for work and still was late because the app kept switching drivers and I scheduled the ride for the next morning so I had to actually get a Uber a hour before I have to get to work to be there on time.

Headed to the airport, Uber asks me to confirm my phone number. I do, and they ask me to enter a 4 digit code that I never receive. I contact customer support via the app (there is no phone number), and they ask for my phone number, a screenshot of my phone number, and my last few trips. They contact me almost 2 hours after submitting these details to ask for these 3 details again. I sent this info again, and they reply with a similar message. I type everything out and take new screenshots of everything, and they once again ask me for my phone number. I finally ask, "Is there any way I can continue using your app, or do I have to use a competitor going forward?" 20 hours passes. No answer. All I want to do is use the app, all of my info is the same, and has never changed.

“Hi, I would like a credit for the inconvenience my colleagues and students had to go through, as well as myself. I scheduled and placed this order at 8:30pm, for delivery between 10pm-10:30pm. At 11:00pm it was still pending, so we got food for our kids from somewhere else. At 12:20am, I just received a message that the order was accepted and is being delivered. This is unacceptable, as we had to spend $120 on room service due to the fact we could not reach the restaurant or Uber Eats and our students had to eat.

I signed up for Uber drive three months ago. They goofed up and sign me up for Uber Eats. Call to fix the situation and they told me I needed to open a new email with a new phone number because they had no way of deleting my account. So open a new email, got a new phone number and when I went to log in after everything was approved it kick me back to Uber Eats. So I called them yet again spending hours on the phone on hold and talking to people from a foreign land that I could not understand and was told I needed to open yet a third account for Uber Drive. I did exactly as they told while I was on the phone with them. They said everything was approved.

After an hour of waiting for our food, Uber tracking online said it was delivered but no food. Contacted the restaurant, they said not their problem but did give us the driver mobile number, We rang the driver, and she said that she couldn't find the address so she binned it. Submitted a complaint via Uber forms and no response. We will no longer use Uber Eats... It's a pity because the Uber taxi is a good service but I may need to cancel my account in protest.