Uber Reviews

I had an airport flight today. Uber would not accept my credit card, my Venmo, or my PayPal. As a last resort I brought an Uber gift card to cover my ride to the airport. I’ll be damned the Uber App wouldn’t even accept their own gift card. My daughter downloaded three of her cards to her app to buy me a ride and sure enough they wouldn’t accept her cards either. As a last resort she brought me a ride from Lift with no problem. I’m sending Uber back their gift card certified mail and demanding a refund. After much stress I barely made my flight. I’m also deleting Uber’s App and will never, ever use them again. Laura

In July of this year I had sushi delivered to me in Mexico by UberEats, a subsidiary of Uber, on five occasions. The total cost was 1,918 pesos -- about $100 US. However, I was billed $1,919 dollars(!) on my credit card; something I discovered at the end of the month when paying my credit cards. I contacted Uber Customer Support (Uber does not provide any number to call, so all customer service work has to be through the via email messaging) and I was told that, due this was a glitch in the app and my charges would be refunded.

My driver, Rohan was nice, but when I tried to add tip I noticed that he had switched my $9 9am fare in French Quarter to someone else's 2pm trip in Metairie for $28.00! UBER refused to acknowledge. 5 attempts to rectify problem and received nothing but irrelevant automated replies. If you get in the car with Rohan in NOLA and he says he can't get his system to work, it's a a SCAM. Terrible customer service from UBER with zero relevant assistance after 7 days of requesting corrected bill. BEWARE.

I had seven fraudulent Uber transactions over three days in mid-October on my credit card. For nearly a week, I tried unsuccessfully to get Uber customer service to help. Uber was totally uncooperative. They refused to engage in the fraudulent charges someone in their system imposed on me. I had to cancel my credit card, get a new credit card and leave my credit card company to battle awful Uber. Uber buyer beware. I know I will never use their services again.

Our driver never showed up and Uber cancelled our ride, not us. They charged us a cancellation fee for them cancelling. When I disputed it they would only credit it on future ride instead of refund back to our credit card. Why am I only getting a credit on account instead of a full refund to my credit card used?? This is not right what you have done when it was a Uber error.

When the service worked, it was good, and tech support responds quickly most of the time. Unfortunately, that doesn't make up for the problems I encountered. The app rejected my credit card and offered no explanation as to why. For some reason it accepted my PayPal even though it uses the very card the app had just rejected. It took days of back and forth with tech support to find out that my card "isn't compatible with their system", but they refused to be more specific than that and no matter how many times I asked what the exact problem was (ie my bank, the type of card, etc) all they did was rephrase the same answer over and over again with canned responses; repeatedly telling me to check w/ my bank, even after I told them I already had done so.

I have not used Uber in about 4 years as I had a pretty reliable car and no longer needed 3rd party transportation. I recently lost my vehicle and had to revert back to using a car service. I used Lyft a few times but had not yet logged back in to Uber until about a week ago when my boss sent me an Uber gift card to cover my trip to work as I was covering a shift for a colleague. I attempted to log in and it would not allow me to do so and stated that I must contact support. I filled out the information and received a generic email to reply with some details including the last transactions on my account. It was 4 years ago, so I searched my Gmail and all I could find was where I reset my password because I had forgotten it and that was a few weeks ago.

Being a responsible driver, I made the decision to use Uber after a few drinks at a local cantina. My friends and I live within a couple miles of each other, so we shared the Uber. I was the second person to be dropped off and my sole set of keys (i.e. car, house, storage, work) fell out of my pocket. I realized I had left them in the backseat almost immediately, but had no way to contact the driver bc, unfortunately, my friend was the one who ordered the ride. My friend contacted him the next day (that was a feat within itself bc Uber drivers are extremely protected), but did not receive a response.

They didn’t have cars available at Bush International Airport on October 15, 2019 at 9:30 pm. Had to take a taxi. This is the second time I have experienced this, and will be my last as I will use Lyft or a taxi in the future.

I have been punished for circumstances beyond my control. I have asked repeatedly for someone to tell me what I have done wrong or could have done differently and no one will talk to me about it. You see, I am a driver for Ubereats, and I loved it until Friday night when I had several orders not completed due to circumstances outside of my control. 2 orders could not be delivered because the restaurant wasn't serving the items at that time.

Upfront pricing not true pricing. Uber pads the bill so much. I've had Uber drivers charge for wait time when they are parked down from my house and I am out on my front porch waiting and watching them. Booking fee $3.05 come on! Toll and surcharges plus time and distance charges. Now they are dropping me off a few blocks from my destination saying they got to take another call. Uber drivers that I have used have showed up at my house wanting a hookup. One driver started groping me on my front porch. Uber customer service is a brick wall. Credited me $3.00 on a ride on Uber Cash. No matter what they do or charge they have an excuse and they are right. When I reported the sexual harassment of the two drivers they suspended my account. They cost more than a taxi and a taxi never has told me to get out and walk the rest of the way.

Drive with Uber you need to get better. I currently drive for Uber but am concerned with some drivers taking advantage of people with disabilities. I had picked up a Uber customer who had a 3 star rating, which to me I thought there was something wrong but still decided to accept the ride. When I picked up the gentleman I realized he was blind. As he got in my car we had a conversation and he told me that I was the quickest pick up he has ever gotten and asked me why. He told me he usually has to keep requesting Ubers over and over. I know why. It’s because the drivers are declining a 3 star rider. I told him it was because I don’t pass up any opportunities to pick people up to get them to their destination. He was the most kindest man I have ever met and I realized that other drivers have given him low ratings just because he had a disability.

Driver was fine and so was ride. Experience of dealing with getting a coupon for first ride had me looking for a human being to talk to, and was amazed to find there was no one. I think they charge enough to hire customer service of some kind. I couldn't even find a human online.

Cherry picker???? Asks you where exactly you are going after he picks the order, asks if the lady is going alone, calculates if it is good money and company, then cancels the trip if it is not. You cant review him since the trip hasn't started, so he has pretty nice rate level. Happened to me, not sure how many people he has innocently questioned like that and cancelled the order.

Uber in the Southwestern corner of AZ has increased the prices by 11% and are keeping anywhere from 40 to 60% of the fare. Charging for a longer distance but send the driver the shortest. Lyft has con up by 6% and is still cheaper than uber.

I ordered myself for a ride about 10 blocks away from my home to a restaurant knowing I would be consuming alcohol. They offered me a discounted ride to walk to the corner of my block for pickup. I agreed to that. Once I confirmed my ride, I was notified I would be dropped off about 4 blocks away from the restaurant. I never agreed to that. That part was not advertised. That area is unsafe being is next to a highway ramp with no crosswalks or traffic signals to get to my destination. So I immediately canceled the ride.

Uber drivers in Honolulu, Hawaii are charging passengers extra and they have to pay them via Apple Pay or cash. Tried contacting Uber to talk about this issue. Asked for a supervisor and they gave me the runaround. I want to let people know what Uber drivers are doing. Don’t know if it is just in Hawaii or other places. I had to choose one star but if it was up to me it would be -5.

I used to really like Uber and over the years only had 1 bad driver but this year I'm constantly having billing problems and having multiple extra charges above fare and tip to the point of overdrawing my bank account. Reaching customer service is a totally separate hell to go thru. I have to find an alternative because I see NO EFFORT on uber to resolve any of this.

Uber one minute gave me a quote of $50 on a ride I needed. A kind family member helped me to pay for it by purchasing an Uber gift card for me. As soon as I loaded the gift card onto my account, I brought the same ride up in app--and now, not 10 minutes later, it showed $63! Just to see if this was due to surge pricing, I tried the same ride in Lyft. It was $50--the same price Uber had quoted me before I loaded the Uber gift card.

Worst customer service. In Uber initial fare shown only rs. 45 after ride completes it shown as rs. 90 double the charge. So I trying to customer service but all numbers not reachable. Very worst service.

I completed a trip and didn't get a receipt. There's no support number and when I went to online help, it didn't understand my question, no matter how I worded it. So I guess I'm just screwed. Thanks, Uber!

9/24/2019 Uber just updated its App. In the past, I was able to save between $6 to $8 per rider to share the pool, at the present with new Uber App, the company only cares to “maximize” its profit, yet disregard the benefit to the riders. I called the Uber via iPhone, and decided to save few dollars to join the pool rider. You could say it was my own doing that there was only two dollars difference between ride alone of $32.82 and pool rider of $30.84 (already added $2.71 for point to point pickup/drop). So around 14:07 Uber picked me up and drove around blocks, picked up another rider, dropped her off at Target, and picked up another passenger at MGM. I was all over places to save two dollars since Uber changed it App.

I have used Uber for a number of years. My recent experience has made me question that. I was erroneously charged a sum of money on my journey to cover the driver using airport parking and picking me up from the airport - he did not use airport parking (at least with no need to collect me) and he did not pick me up from the airport! I have raised this through tens and tens of messages going backwards and forwards to uber, but they just won't listen, keep taking the same party lines and have more or less told me to go away. I asked for the CEO's details to complain to, but they have not and will not provide me with them. The sum I was refunding is meager, but it is the principal! I am disgusted with Uber, the handling of this situation and supposed customer care.

Uber app did not connect properly from Baltimore MD Johns Hopkins Bayview Medical Center and then said they do not have any drivers there. Therefore I could not get an Uber to take me to Bethesda, MD. after a medical procedure. Be wary.

It looks like Uber has not been able to resolve the data breach issues they have and when confronted with evidence of a customer having unauthorized charges on her credit card from a foreign country, they choose to dismiss it and leave the burden of resolving the problem on the customer, instead of addressing and solving it, as a responsible and customer oriented company would do. Therefore, if you don't want your credit card to be used by foreign riders around the world, it looks like the best option you have as a customer is to resolve it yourself and close the Uber account (since Uber clearly won't resolve the issue).

So I take Uber pool service to office every day. It has been more than two years now. I have had normal experiences as well as extremely bad ones. Now, recently, in the past one month Uber services has becoming so pathetic that it is crossing all limits. Firstly, I do not get cabs at all, even by luck if I do, the route is such that it takes me a lot of time to reach. Well, that is still acceptable given that pool cabs are supposed to be like that. Half an hour or 45 mins extra is okay with me.

I was visiting DC and am not familiar with the city. I had been doing tour sites for work and ended up near my hotel having dinner with co-workers. I did not realize how close I was to my hotel but because it was late, as a woman I did not want to walk alone so I ordered an Uber. The driver was going to take full advantage of me. He was charging me $14... I accepted it because I thought I was probably far from my hotel. When he started to drive, and as we approached the traffic light at the end of the street (the restaurant was located in the middle of that street) I recognized the Walgreens and Starbucks on the corner and realized the restaurant I had been eating at was not even a 1/4 of a block away.

Although my driver was excellent the price Uber quoted $63 was $102 when I checked my account. The driver told me, although there is traffic, the price is the same. That’s not true. Instead of 45 min. It took longer and fees are added. I will never use Uber again. In Quebec last weekend the same thing happened. Delete the app! Uber charged almost double a regular taxi charged for the same ride.

I never called them; suddenly a driver called me, said I ordered a ride. I didn't. They charged me for a ride I didn't take or authorize. Then spammed me for 3 hours. Complete rip off. I will not use again.

Me and some friends called Uber to pick us up for an event. I paid 13.00 for my ride to the event and my friends paid 26.00. Once the event was over we went on the Uber app to schedule a pickup. To our surprise the price tripled. My fare went up to 45.00 and their price went up to nearly 100.00. The company was truly ripping us off. I guess they thought we had no choice but to pay them because we used them to drop us off. However, we ended up walking about 1/2 mile to see if the price would go down and it kept going up. I called Lyft and paid a much lower price. I will never use Uber again.

I have been a Uber employee for two years and have currently been robbed of 167.94 for taking a customer from Jacksonville, Florida to Orlando, Florida. I haven't received any payment for driving their customers to destination. And now I'm being told I need to have cameras put into my car to keep from this happening again. I told to buy my own cameras to make sure their customers won't lie and tell them I'm committing fraud against company. I haven't had any past record of this and now they kept me from being paid money that they owe me. Bad company. Bad customer service and horrible way to treat one of the top rated drivers in the largest landmass city in the world/ Jacksonville, Florida.

Uber is the worst service provider. There is no way you can reach them for any support/complaints. Because of their low standards and no customer care in place, the drivers are their own bosses and are not scared of any misconduct and unethical behaviour. You guys really need to have a strong and reachable customer service in place. I have been trying to report an issue since the last one hour but no success so far. Pathetic! Ola is anytime a better option.

Been fighting with Uber for months now. They no longer will reply to my tickets about missing surge pricing etc. I am up to over $100 now in surge prices I have not been paid. If you report it, you get the same form letter, "We are looking into it blah blah blah". They will no longer reply to any messages about it. I have about another month or so driving with them until I have all my stuff paid off, then I am taking them to small claims court. I'll gladly pay $50 court fee to cost Uber money to have to defend it, and I will also win my case since I have everything documented directly from Uber driver app. Cya in court thieves.

My rating is 4.84, I’ve been with Uber over 3 years and I am a platinum member so the fact that I am not able to get a ride pass and or real discounts considering how often I ride with Uber and how expensive the rides actually are I am disappointed and saddened with this company. It honestly makes me feel like this is a company that only cares for money solely. If you look at my history it is seen how often I use the app and how much I am spending. The ride pass is for selected customers in my area. Also Uber does not keep up with their drivers. I have been in dirty cars and have been in one incident with a driver and another almost hit a cop car!!! Every time I get in a car it is almost always something honestly and it’s tiring having to always reach out, it seems like they’d accept anyone to work for them.

Worst taxi service.. driver canceled a ride in last moment after waiting of 15 min. I have received call from driver after book ride and he told that he is coming. I waited and then in last min application searching for another car and it shows 20min. Worst ever experienced...

I booked Uber drive wherein the driver who accepted my request was already on a trip which would have taken roughly 20-25 mins to complete. Thus I asked the driver to cancel the trip as it was wrong on his part to accept another trip while he was already having passengers in his car and knowing the fact that he was gonna take time to finish the ongoing trip and then reach my pickup point but he denied to do so and rather asked me to cancel the trip. I told him I would not do so as I was not liable to pay the cancellation charges for his mistake and when I insisted him to cancel the trip he started shouting and saying "ek baar bola hua samajh nai aaya kya? Kisika noukar nai hoo 10 lakh ki gadi leke ghumta hoo".

Driver picked up my 17 year old son who left his phone in the car. Driver tried to get cash out of my son to bring the phone back, but when he realize he had none he charged my card the $15 returned item fee and never brought the phone back. A police report has been filed. Uber has been no help. Last message I got appears to be automated. If a real person wrote it they absolutely did not read my prior message. In discussing this incident with coworkers my Dr told me her husband was extorted $100 for a new iPhone's return after a night of drinking. I'm going with LYFT and going to be damn careful when I do.

I just had my first and last Uber experience. I downloaded the app and scheduled a ride to the Tampa airport for 5:30am. I received an email confirming my ride had been scheduled. That's the last I heard from Uber. We stood outside waiting for our ride and it never showed. My wife jumped online to order another ride that fortunately came at 6:10am. We barely made it to our flight and we have yet to find out if our bags made the flight. Lesson 1: Don't trust Uber email confirmations. Lesson 2: Uber does not want to get bad news. They make it virtually impossible to inform them of your consumer issue. Uber ruined the start of our vacation adding unnecessary stress. I will try Lyft next. Hope to have a better experience. Hope this is helpful.

Uber gave me 25% off to ride. Turned out Lyft was still cheaper by $3. Airport to house Uber pool $12 inclusive of 25% discount. Lyft was $9 no promos. Do NOT believe Uber's bogus promos. Always turn on both apps and compare fares.

I called an Uber one rainy night in Dec, 2:30 am. The app uses (on its own) an older cancelled credit card as opposed to the one being used now over 2 years!!? Therefore app won't accept ride! There was no way to correct it!? The app not only didn't accept regularly used card it would not accept any card!!!?? It's 2:30 am, rainy Dec night, remember? I had not enough money in my account for a taxi, I walked home. 5 miles. The next day I went to the hub, I was upset. The Uber partner had a sardonic smile during entire exchange until I asked for a promo code for my trouble. Now the Uber partner openly chuckled and provided no verbal response. Uber takes very good care of their hub employees. A new rideshare company needs to swoop in take over, Lyft is not up to the task.

I clicked on at the rate of $12.84. Got my ride. When I looked at my account it was charged $18.18. Of course the people in Calif said that is the rate. No matter how I explained it no go. Then I earned Gold status with a $5 Uber rewards. The ride that normally cost $18 dollars went up to $24. Wrote to them again about not using my Uber reward instead raised my rate. The company as far as a company goes SUCKS. The drivers I get are wonderful. I tip them cash and tell them when Uber is charging me $24.00 because they are not seeing that and they are getting ripped off. Uber company sucks. Never look for any resolution to any issue that will never happen. Forget earning uber cash. They just mess with you.

Uber opened up an Uber cash account without my authorization. Account has $91 in it and I asked them to refund it back to my credit card in file. They said they will and I will get it in 3 to 5 business days. It has been more than three weeks and I still did not get it after sending more than 8 to 10 text messages to solve the problem. UBER has a very bad customer support and they do not know what they are doing. They do not have a phone number for customers to talk and solve the problem. You can only communicate with them via text or email. They are 100 years behind providing good customer service and experience!

I was quoted for a short trip. I was picked up late. The driver was super impolite. And to top it off, then charged me almost twice the quote and said there was an INEXISTENT toll paid, where there were no tolls at all in a 5-7 block drive into an airport from where I was picked up. The quote was from exactly where I was picked up to drop off in the airport so no other additionals were due. They ripped me off. I will never return to them EVER. I asked to be reimbursed and they did not.

Uber lies, cheat, steals, cons, tricks drivers. They kept dropping the pay from 1.80 a mile last year to 70 cents. That is on average. They do not even pay for gas while they charge Customers a minimum of $7.00 and pay driver $3.00. Driver pays gas costs. Drivers went from wondering if they are ripping you off. To them telling you the $3.00 dollar is an error in the system. But 1 year later, they still do the same thing. But now, it has all changed: Uber is now blatantly criminally robbing drivers.

After a concert in the Woodlands Tx, we were headed to downtown Houston to another address. During the trip one of our passengers became ill so we decided to call it a night instead. The driver asked me to change the address in the app. I did as asked. The new address was 4 miles closer than the original destination. I was charged an almost $90 surcharge for changing the address of the trip and the driver never stated that would happen. I even tipped her $15 for the night. I contacted Uber the next day by email. I received one email back that they'd look I to it and haven't heard back since. Their Customer Service is TERRIBLE. I have asked for a refund and I still haven't received any word back at all since this happened at the beginning of July. Almost 2 months.

On August 9th, 2019, I was charged $16 for an Uber ride. The driver picked me up, and I decided I didn't want the ride, so I exited at the same address. They still charged me. I believe that this is fraudulent.

I booked an Uber Ride in Geneva, Switzerland on 8/24/19. The ride did not show up at the address I specified. I was charged a cancellation fee. I ordered another Uber Ride and again they did not show at the address indicated. I was charged another cancellation fee. I made one final attempt and this time they got it right. I felt the drivers in Switzerland were horrible compared with my positive experiences in the US. I would highly recommend not using the Uber service internationally. I filed a complaint about the cancellation charges and they indicated that my credit card would be refunded on 8/25/19.

The driver was young and naive looking. He was almost like a robot w/ no emotions. Every time I asked for help he would just say "I don't know how to do that," or "I'm not sure," JUST like the Echo Dot devices! He didn't care about where he was kicking me to the curb, didn't care that I didn't know how to use their app, didn't care that I lived. I'm SO glad I scheduled to drop off my daughter at school first, so she wasn't there to witness her scared mom, at a gas station, with no ride home. I tried to figure out how to use the app to get customer support too, but there was none! I even told the driver that I had cash on me and I can pay him. He just said "If it's not in the app then I can't take you." Uber driver was not customer friendly.

I have no complaint with my drivers. It's "Uber" in general that I have issues with. Based on my new and recent experience with Uber out of Jersey City/New York City. Changes in upfront price given, wasn't given a reason and no reason would even make sense. The arrival time was exactly as quoted with no changes in route. Only a few areas of congestion on the 45 minute long ride, overall easy ride. So why significant extra change?!...And then when I tried to find this out through Uber online support they charged my credit card almost 5 dollars each time (for a total of 25 dollars)! That's ridiculous and bad business practice. And for the 5 dollars I was not able to even send my complaint or receive any answer.

I ordered an Uber home with one additional stop to pick up some food, as he dropped me off to pick up the food I told him I would be right back and he said ok, when I got my food and came outside he was gone without a trace and upon checking my phone it said the trip was complete. I paid $17 for this trip and he did not take me home. Instead he robbed me and I was left stranded outside without any money to order another ride.

I have noticed that drivers are not dressing as professionals; even though, they would like to be praised and tipped for their service. What has happened to the dress code? Ladies, you come like you have just finished cleaning the house, messy hair; men, you come in t-shirts, jeans... I will be considering the competition when I need a ride.

I was charged extra for waiting period for just 5-10 mins. for a genuine reason. Are you giving us discount when your driver gets late. It's not about charges I paid, it's about justness. Either don't charge for it up to 10mins. Yo

I scheduled Uber to pick us up at 5:55 am to take us to the airport for 8:00 am flight that boards at 7:30 am. No driver showed up. I waited until 6:30 and still no show. There was no way to call or contact Uber to find out if they are coming. I had to call a cab and start from scratch almost missing my boarding time. Never again will I trust Uber to meet my schedule and will never call them for service. Not reliable, no customer service. It was a horrible experience to start my trip depending on them.

Don't expect Uber to show any care/concern for you, even if you are a long-time customer with a disability. My husband and I were both screwed over by customer service over things that were clearly Uber's fault. A couple of weeks ago, my husband was denied a promotion for a week because Uber ADMITTED that there is a lag in their system, and it didn't update in time for him to take advantage of the promotion. Even though customer service admitted it, they refused to credit him in any way and just said too bad!

1 hour ago I sent set for an Uber and the driver said he was outside. I was standing outside my job and he wasn't there. Then he said for me to walk to 202nd street when I was on 188 street. Really Dude?! I didn't order an uber pool. So he lied about being at the requested address and charged me 5.00. So then I sent for another uber and he said he was outside. Mind you I’m standing outside my job and he's not there so I’m trying to find out where he is and he canceled and charged me 5.00. So 10.00 spent and no uber yet. I took the city bus home. Is uber scamming us? Their drivers need to show proof they’re at the requested address before they charge us.

We ordered an Uber to take my 2 year old to the doctors because he was sick. We ordered an Uber. Waited under a tree trying not to get wet as it was pouring outside, windy, and freezing cold. The driver Luis ** passed by us while we were huddled under a tree and drove 2 blocks down the street. When my husband explained we have a baby and he needs to come back he told us no. He wanted us to walk 2 blocks in a thunderstorm, rain pouring down the streets because he didn’t want to turn around. Uber is charging us a cancellation fee for the driver.... HE DIDN'T DO HIS JOB!!! I’ve requested a refund back but they still haven’t sent it. It’s not the money I care about. It’s the principle that this driver Luis ** does NOT deserve money for a service he didn’t do.

We arranged for an Uber to the airport 5 days ago for three people. The driver arrived and said that he could not fit us in the car. He was rude and just drive away. Gary is unprofessional. Will not use Uber again.

Used Uber 3 times today. 1st ride was fine and picked up quickly and arrived as planned. 2nd ride the driver did not find me and cancelled on me even after calling to clarify my located. 3rd ride waited for 2 drivers that cancelled on me after waiting even long than the projected time to arrive. After waiting the projected for a 3rd driver who was not close to arriving at my located, I cancelled the driver and was charged a $5 fee. Since I am unable to rely on the Uber service, I will be cancelling my Uber account and use a taxi.

Total scam company that uses, abuses, and cheats their drivers in any way possible! Treat their drivers like garbage with worst online help imaginable! Will change stats in the background to avoid giving you discounts without you being able to see them or know what happened! Would show surge/bonus areas only to have disappear when one block away at prime time they should be there! Kept me at 84% acceptance rate, 1 below needed amount even though I accepted 100% of what I received without showing how or why! Lyft way better in every way!!

I had a confirmed ride from Seaford NY to JFK, scheduled and confirmed the day before and morning of my ride. I saw the driver come onto the APP 20 minutes before my pickup. At exactly one minute before my ride was to arrive, I got a message they cancelled my ride, and saw my driver 30 minutes in the opposite direction. Every time I called the cell #, I got a Spanish recording. Uber was 100% unacceptable for leaving me stranded with no ride to the airport with no apology or excuse. I will never use them again, and LYFT is now getting all my business. I shared this story with everyone I know. I was not surprised to see their stock price falling and business tanking. That was deplorable customer service.

I have used Uber less than 25 times, Holding to a schedule today, created a trip in Las Vegas. App showed car ** heading our way to Rio. Arrival 2 min. But after 2 min, app showed car weaving back and forth, after texting Driver 3 times, finally spotted driver, waved to him while standing at head of designated Uber marked line. Driver pulled close, saw me, gave a dismissive wave and drove off. Was it my wife? Maybe our two bags? I couldn’t book another ride for 15 min and my schedule was blown. This is a big gap in the Uber model, you can’t use the app to call the Driver out and the Driver gets a cancel fee! This rewards the Driver negative behavior!

I was rear ended and Uber support, the insurance that covers me while driving for Uber found me 100% at fault for being hit in the rear. These people are arrogant, they don't listen, and they do all they can to anger whomever it is that they are talking to in order to make you go away instead of doing the right thing.

Hey Uber, you need to train your drivers better. I hopped an Uber to the NOLA airport with my husband yesterday and the Uber driver took off while I was trying to get into the car. Fortunately, I still have all of my toes.

I somehow put my unlocked phone in my pocket and ordered an Uber to a place in my town that I’ve never heard of. I typically dig Uber but this was insane. I had no upcoming trips showing so I couldn’t tell that it was even ordered to cancel it and then I finally clicked the car and it gave me an option to cancel. Why didn’t it just show in my upcoming trips? Anyhow I was charged $5.00 to cancel a trip I didn’t even order, and because it wasn’t showing in my ‘upcoming trips to cancel which is how that should have appeared when I went to cancel it. I suggest Uber use fingerprint technology like Venmo and additional applications so these things don’t happen in the first place.

A driver cancelled my trip yet I got charged. I tried to call Uber to request a refund but got no response. I decided to report to Paypal who filed a case ID# ** on my behalf but Uber has not responded. The only response from Uber is to provide details with a screenshot of my phone number. Unfortunately the suggestion for a screenshot is not working on my device. I do not want to feel cheated by a company I use regularly.

Opened account and gave credit card details. Got confirmation from Uber, ordered Uber for following day. 10 minutes before Uber due received message that ride was cancelled and account closed. No explanation. Left stranded. Contacted them via email then told account has been restored with no explanation. NOT GOOD ENOUGH UBER.

Please all consumers to check your Uber charge one-two days after, as I was charged 20 times more than what I agreed for my share ride of a few blocks in NYC, without being informed or even not being aware. On 30 July 2019, I took a share ride in NYC and was dropped off six minutes later. I was sitting just behind a driver and a co-rider was next to me. Although I was not happy about the driver's pick up (he passed me few blocks), his route (deviation), and his drop off (needed to get off very busy car traffic side), I did not complain as I thought it was a short ride.

This past Sunday we took an Uber from LAX to Fullerton CA which normally is between $40-$50. This time it was $114 plus tip! The reason was high demand but the airport was not crowded and traffic was light. We are switching to Lyft. Bye Bye Uber.

I have had mostly poor experiences with Uber drivers. I can't even believe how bad and how often. It seems as though Uber allows anyone to be a driver, without proper hiring process including character/mental evaluation. Some of the things that I have been subjected to from their drivers is mind blowing. I have safety concerns. It's no surprise that there have been some major horrors in the news as a result of an Uber driver. And it doesn't appear that Uber takes any action on reports, it's nearly impossible to even contact Uber!

Web booked Uber today to take us from Reagan Airport in Washington, DC to our home in Chevy Chase, MD, a trip that usually takes 30 to 45 minutes. Uber knows our address well. It routinely picks us up there and returns us there. From the airport, however, the driver set out upon roads we had never seen. We assumed he was avoiding congestion or knew a route to our home that we did not. After nearly an hour we noticed that we were navigating Hyattsville, MD, which is about an hour west of Chevy Chase. We opened Google maps, and he used that, along with shortcuts we suggested to our home. What might have been a one-hour trip home, in view of rush hour traffic then, took at least two. The driver was patient and courteous, and the fault might have been Uber’s navigation system, not his.

Thanks for the lesson Uber. From now on I will use a cab and will pay for actual service not just effort.

I am so upset with Uber service. After booking the driver asks where to go. If it is not convenient he cancels the ride. And it is too tough to get a ride. One has to wait for such a long time. Worst service.

I quoted Uber for my trip and cost was $14. I accepted. After trip charge was $18. When I asked their customer support they said it's booking fee!!?? I asked why booking fee charged after trip because in my understanding all fee should be included in original quote and didn't receive any answer. 4 bucks is not much from one person but think if they charge extra $4 from thousands using Uber every day. I would never again use Uber and won't recommend it to anybody.

I requested a ride to get back to my hotel. It was the same route I had just been driven 4 hours earlier. The driver took me 4 miles out of the way. He didn't turn around until I asked him where he was taking me. I was charged $61 for a $38 trip. I complained to Uber and they told me (3 times) that they had refunded the difference. They never did. I will never use Uber again.

I have used Uber for years and suddenly my account gets hacked and nearly £500 pounds gets taken out of my cards. After calling Uber 3 times, they said they would send my information over to the experts. 2 days later and no news. I emailed them and they basically said I need to open up a new account and give them all my details again and I said definitely no as they were not protected originally. Once giving them my email address and phone number, again they said, "We will send your information off to the people that sort it out." And again 2 days later no news so I had to email again. And now they are saying that I need to give them all my card details which was used, and I told them I can’t as I had to cancel it and get rid of it 'cause of them. The way they have handled this is extremely unprofessional and I will never be using Uber again.

I had few miles missing on my trip and called customer service for help, verified who I’m to them and explained myself that I was missing few miles and "can you please check for me." He said, "Allow me 2 minutes," said ok. He came back, "Yes you are missing something. Allow me another 2 minutes. Said ok, come back and said, "No you were paid correctly." Answered him, "No worries, please let me talk to a supervisor." He replied, "I just answered all your question and no supervisor available." 4 times tried to get a supervisor on the phone. He refused. His name was Michal and I told him that, "In America the way things works if you can’t help me I need to escalate my concerns to a supervisor."

So I took an Uber to the hospital for a medical procedure at 11:30 in the morning. Then that night at 11:30 at night a random man calls me to tell me he’s here to pick me up for my Uber. I said, "No, I do not have an Uber now. I am asleep after having surgery." The next day I see I am charged for that decline of service. I contacted Uber - they tell me they will take the charge off but it is not been taken off so far and I also have been charged twice for the original trip! I know that there is a pending and then there is a regular charge. I have one pending and two FULL charges of almost $40.00.

The driver incorrectly the wrong pick up time and also the wrong drop off location. This prompted me being overcharged and UBER is refusing to provide a refund for BOTH mistakes. They claim to have "dealt with my poor experience by dealing with the driver" but will not give me my money back. They just lost another customer for $7. DONE USE UBER.

We ordered an Uber car to get to a concert. They said they would be there in four minutes. We received a text he was there. As we went out the driver called that his GSP took him to the wrong place. As we are waiting my friend gets a text the driver cancelled!!! As she was trying to see what happened to the money she had just paid she was charged for the cancellation!!! We didn’t cancel, the driver DID!!! Call a cab. It is quicker & CHEAPER!!!

I’ve driving Uber for over 8500 trip in the last 3 years, with an overall drive rating of 4.91 and an excellent riders' reviews in my account. All the time we call the customer support team about any problems we have, they just don’t expect them to ever listen to you!! Last week I have a rider vomited and peed inside my vehicle and they refused to send me a cleaning fee. I talked to 5 different people in their driver's support team, but it seems they are ignorant and it seems Uber trained them to always provide the same answer. Even though I was doing Uber full time as a driver but never again. IF YOU GUYS REALLY WANT TO BE A SLAVES THEN YOU CAN WORK FOR THEM.

First ** time I called you, my drivers says, "I can't make it. Cancel it. You wont be charged." I cancelled it, I was charged. ** horse ** Richland, Miss. Jackson, Miss. area... He told me to cancel it. Like why did you take the job if you couldn't do it. Oh so you could make 5 dollars for doing nothing. Piece of **. Nissan Altima.

Uber does only lip service in term of driver quality in India. A large number of uber cars are dirty, Acs hardly fictional, Drivers trying to defraud and overcharge, UBER customer support in India is dismal. I had a driver overcharge me by 200 rupees and Uber offered to refund 10 rupees. Joke!

I requested a ride from Fort Worth, South Henderson Street to Irving Texas. The upfront fare they showed is 40.50 for economy ride and they said I have an offer of 25% max of 10$ per ride discount so it will be 30.50, then this driver Aashish in Toyota Corolla ** came and literally said “Oh I was going home" and I got a ride which is exactly close to my home that’s convenient for him he said and then he took his own favorite route as per his wish and then at the end they charged me 8.96 dollars extra apart from 30.50 saying the toll charges, which means the total fare is 49-50$?? In a non busy period, that is never a fare till now. It’s maximum 35-36 and or 38-39 in a busy time.

Earlier, Uber was great. They used to provide prompt customer service and quick redressal of issues. Now, there is no person you can speak to, there is no acknowledgement even if you complain and random multiple charges are being deducted for the same trip. Thank God for Ola, otherwise UBER is such a scam.

I have been using Uber as a rider from 2016 with a good passenger rating. Never had issues with any driver and my experience was in general good. A month ago Uber disabled my account. I reached customer support and after a few email exchanges, customer support sent me a rude (and offensive) email that I have violated the terms and conditions. I can safely say that this is truth challenged. I have no duplicate accounts, I am quiet as a rider and cooperative and never caused any issues. I asked customer support if there is a mistake and if they can lift the suspension but they ignored my request. This is no way to treat a client. Uber deals with problems because it cannot handle the vast clientele it has currently and makes mistakes, but this is no way to treat someone like this. I believe that TLC should investigate further how Uber is operating in terms of customer support, as well as monitor it much closer.

Uber Eats cancel order without refund. @UberEats Hi friends. Don't order any food from Uber Eats. He will get your money and do not deliver your food, That is my experience and story. It can be with you and Its customer support will not resolve your problem. The delivery boy did not come at my home.

I took Uber from IGT 1 to Sector 25 Noida and it shows rent of 820 approx. on Uber Premier, which looks good but when I reached my location without any stoppage driver asked me to pay 1210 rupees which is totally disappointing for me as prepaid taxi outside airport is even charging 950 rupees. But when I cross checked with my trip charges then I was shocked to see billing of 835 is showing on my app. I asked the driver to talk to Uber and check the same but he refused and asked to pay his charge as per his Uber application and write mail to Uber for the claim. I do took pictures of driver's mobile application screen and there is no transaction or reference number to track. Only amount, date, location is shown in it and same is with my trip detail in my Uber app. When trying to download receipt of this trip it's not opening as Uber Lite is not supporting this function. When trying to download Uber application it's not getting download.

So my husband and I thought to let everybody know about our experience in New Orleans with Uber. We will never take Uber again. We went on vacation to New Orleans to take a cruise. We arrived the day before, The suggestion from our travel agent, just to make sure that nothing went wrong. We are new to Uber and our ride from the Comfort Inn Suites at the New Orleans airport to the Port of New Orleans on Feb 7 was the first time using Uber. This was at the suggestion of the Comfort Inn Suite and we were happy with the service that was provided to the Port of New Orleans. Mileage of 14.34 and drive time of 36 minutes as recorded with a value of $21.78.

I was in Montreal last week as it was raining. Wanted a quick ride to my destination so booked an Uber. The amount displayed was between 27-35 (which included surge). I didn't mind it as I was running late and wanted to get to the destination on time. Unfortunately there was an event taking place at the location and the cops had blocked some of the roads - due to heavy traffic and roads being blocked it took me 50 mins to get to my destination as opposed to 20 mins and to my surprise at the end of the ride the driver told me there is waiting time added to it which I wasn't aware off as Uber doesn't tell you the amount right away. You don't have the visibility as you do in most cabs. You can see the meter and make a quick decision of either taking the ride or stopping it right away.

Launched app, was quoted $47 for the 30 mile ride home, what I expected, and what I've paid generally dozens of times. Got picked up and was later billed $133. Triple the quote. Uber says I confirmed the change. I did not, nor would I ever do so. I could have taken a limo for less than that. Dispute denied, just shut up and pay. I fired Uber, and will never use them again.

I placed an order on Uber Eats and the food never showed up but I was charged anyways. I called to tell the customer service reps but they ignored me. The food never showed up and now I can't eat my lunch because I gave my last money to eat today. This is completely unfair that my food never shows up and I still got charged! I want my 13 dollars back!

Customer service is absolutely terrible. I have recently been locked out due to some background check. In the middle of a fair mind you. I recently relocated to a different state and have a different driver's license. The old state driver's license was still active in my account but due to it no longer being a valid license, and I supplied the new one, the background check failed and now I have to wait 7-15 days for a resolution.

On Thursday 27/06/19 I lost my wallet with a significant amount of cash and important identity cards and ATMs. Tried to call Uber. There are no customer helplines. Uber allows to connect to drivers but the driver had picked other rides and so that leaves me knowing that the next rider might have taken up the wallet but I can't do anything about it.

Drivers take longer routes just to charge you money and they don’t give you, your money back. I had the worse taxi experience with this company, driver turn all the way around and they charged me distance and long and they didn’t want to give me my money back.

I ordered an Uber around midnight, it said it was going to take 9 minutes so I waited, left the club with 1 min to spare, saw the car pull up, got in, only to be told the taxi wasn't for me - he hadn't even asked my name!. He said he wasn't taking me and to get out and drove away. I looked at my phone and it came up driver has cancelled. My original ride was going to cost £20. I tried to book another Uber and the price had been upped to £40-50!! I had to go home late at night on the tube with a walk at the other end which I didn't feel comfortable with.

On 6/22 at 2:45PM I took an Uber. The driver ("Salaheddin", who was a much larger man than me and could easily have removed me from his car) claimed that I was drinking in his car in the middle of the day and spilled it all over his seat. I demanded Uber refund the money and they showed me a picture of a cup with some liquid on it, and a car seat cover with some liquid on it. Probably not even his car.

Uber's customer service department is absolute GARBAGE! All I needed was help changing my password because someone had hacked my account. They wanted information like my social security #, which I was not going to provide. There is no # to call them unless you pay for a premium membership - so I went to their chat support. 7 representatives came into the chat and left immediately without resolving my simple request! Or giving instructions on how to change my ** password! Lyft will have my business from here forward.

I was charged 60 dollars for a ride that was only 16 dollars. I was also put through hell just to get in contact with their support team who did nothing to credit my account. I was then told that it was given in UBER credit after they overdrafted my account. I am very upset that my issue has not been resolved and it happen a week ago. Bad customer support.

I usually don't use Uber but I went away and had no one to take me. I had a Uber gift card but not enough money for both ways. Instead of using the balance on the gift card and charging the rest to my regular card, they did not bother to charge my gift card. They refuse to give me a refund. Customer service is the absolute worst because there is absolutely no number to call. It is by email only. This company is ridiculous and I would find another company to use.

I have driven with Lyft for quite some time and I have a 5 star driver rating. I say that to clarify it's not me. I have been trying to sign up to drive with Uber quite unsuccessfully for the better part of year. With two separate accounts even. Both times with both accounts after passing background checks and all other necessary REQUIREMENTS they have held me up each time because they claim I am submitting a profile picture that isn't visible. I have submitted photo after photo after photo after photo, some of which were currently being used and or accepted by Lyft and Hyre. So it cannot be possible that these photos are anything other than exactly what is requested.

2 fraudulent trips on bank acct. Called Uber. Support only available thru app. I don't do data. Went to website. First time ever. My email was already in use. Used forgot password option 3 times. They sent LINK to reset password. I used it. Then a 4 digit code was required to complete password change. There was NO code in ANY of my emails from them. Can't sign in. Can't try to get my money back from the fraud. Bank still to investigate, but they had advised me to call Uber about it in case their investigation (claim) provided no results for me. WORST COMPANY EVER!!!

I take pride in driving, that is why I am quitting today. During drive time I may pick up a lawyer, a wink, a prostitute or kids that need a diaper change or a random person who doesn't bath. My cars are cleaned 5 times a day and I carry spray. So for a guest in my car to say I need deodorizer that's rude. If I am driving through a green light and it turns yellow one cannot stop in the middle of the street. There is a reason a passenger doesn't have a car. Uber never asks the driver about the passenger reports, so I am quitting. I will never give one of these passengers a ride anywhere in my car. Uber cheats drivers daily, they only hire Asian customer service reps, and the guy who works at the San Bernardino green light is a huge ** who wears a sweater and basketball shorts. If you do not drive 12 hours the dispatch punishes drivers with 2.00 fares for up to six hours. That's why they are being sued for unfair practices.

My first experience did not go well. I’m in Waikiki and needed a ride from a hotel to a restaurant for a scheduled luncheon. The app worked well and the driver was to arrive in 3 minutes. There were pick-up time adjustments as the 3 minutes passed and 15 minutes elapsed. We are now late for the luncheon when a text is received from the driver that he cancelled our ride. A new Uber request is sent and a driver dispatched with a, "be there in 3 minutes." No Uber after 6 minutes; however, the driver telephoned to indicate she was lost but should arrive soon. We stayed in touch by phone discussing her locations location as updates were provide. The car finally arrived and on our way to the luncheon arriving 50 minutes late. My return to the hotel from the restaurant went well.

I booked an Uber ride and the driver immediately accepted the trip. The app showed me that the driver is very close to my starting point, but I could not find him anywhere. Then within seconds I received a notification saying that I am in the trip and will arrive at my destination soon. But I was still waiting at my starting point waiting for the driver to arrive. I wrote to the driving asking him where he is. No reply, and I could see him moving towards my destination.

Apparently, it must be an easy way for Drivers (and Uber) in the Miami, Florida area to make a quick buck without working, as I was hit with not one, not two, not three, but SEVEN bogus charges within the span of 2 weeks. The game apparently works like this: you request a ride, the driver accepts the ride request, the driver gets near the pickup spot, cancels the request, charges your card for the cancellation (hoping you never notice the charge), then goes on to his/her next victim in the area.

The two drivers in Chicago left because they did not come to the pick up area. They went to the wrong street both times. We waited for 45 minutes and they charge us $5 both times for not being there. Uber is a great concept but have horrible drivers. This is the last time I ever use Uber again.

I am a long standing rider with Uber, had better and worse experiences, but recently I was shocked by them. I rode with my mom and my mom opened a bottle of club soda, basically water with gas in it, and it spilled a bit. She apologized and cleaned it, but it is water after all. When you step into a car from the rain, you bring water in... We were charged with 80$(!!) cleaning fee. I sent them pictures of what they called the “mess” along with pictures the bottle in question. They still insisted on charging 20$ fee for cleaning water... And here I thought water IS a cleaning agent and not something to be cleaned.

So, it had been a while since I visited New York City. At LaGuardia Airport I wanted a cab to get to my destination in Brooklyn and the Yellow Cab drivers refused to take me. I had truly forgotten how racist the Yellow cab drivers were in NYC. BUT! Thank GOODNESS for Uber! Downloaded the app, got my ride and used Uber my entire stay in NYC. TO HELL WITH THE YELLOW CABS! UBER IS THE GREATEST!

I am a senior citizen and I tried to sign up for Uber. I went to the website to create an account. I supplied my name, an email address, a cell phone # and password. Afterward, I realized I had not used the correct email address. Thus began a vicious cycle. When I tried to change the email address, it said the phone # I provided was already in use. It kept asking me to send a screenshot of my phone. I have no idea how or what that entails. I could not find a phone # or customer service agent. There was nowhere to go to complete the transaction. I ended up going to GogoGrandparent through Lyft, but I would prefer Uber.

I called for a ride. A woman jumped in the car and they drove off despite me showing him that it was me who called. I was then charged for the ride. I complained and the fare was refunded. I was also charged a flat fee of $6.95, which they refuse to refund. Why would I be charged when it was the driver's error?! They have ignored my emails of course. I will NEVER use Uber again! I'll stick with cabs or Lyft.

I was transported by Uber a few times by the VA. Sometimes they were on time, sometimes not. I only had one bad experience with them, and was a rude driver. He didn't seem to want to take me at all. I'm sure the VA paid good money to transport me, but he was just real unfriendly.

I ordered an Uber driver to take me to a doctor's appt. She arrived on-time but was on the other side of the street. She got out, went to a house addressed as 11400 (I am at 11347), looked at the address for about 5 seconds, then rang the doorbell. After 10 seconds she walked back to her car, then left. I tried to call her but to no avail. The homeowner came out after a couple of minutes to see who was ringing his doorbell. Fortunately, a friend was able to take me to my appt.

At late night hour Uber driver after accepting my trip drops me midway in a deserted parking and threatened me as my trip was booked on online payment and he wanted cash. The follow ups with Uber and their responses have been appalling. On asking for driver contact details for registering a Police complaint they are denying it on account of privacy issue and sharing the car’s name plate, an Information that I am sharing in my every conversation and complaint. As a company #Uber is more concerned about protecting the interests of their Driver Partner but not keen in safeguarding the safety of their Customer.

I requested an Uber as I usually do and the trip went very good. As soon as I reached my destination, a friend opened the door for me to help me with my Bags. I always look back to see if I forget anything, and I didn’t, and my friend didn’t see anything wrong with the seats as well. The next day I received an email stating that they are charging me for a cleaning fee of 80 Dollars. There was nothing wrong with the backseats. I tried contacting Uber support but it was worthless. Nobody answers via text and they don’t have any customer service number. After this horrible experience I don’t trust this company anymore. I will no longer be using uber services for their lack of professionalism, and the accountability of your lousy driver.

I usually have good experiences with Uber but this one driver charged us for a cleaning fee, his vehicle was already a mess to begin with. Not sure why Uber doesn’t do anything to protect consumers about these kinds of charges. We didn’t bring anything with us or did we have any food or any accidents in the vehicle.

My husband and I just got back from a walk home after never being picked up by our Uber driver. She ignored our calls and shortly after canceled our ride and we got charged. This is not the first time this has happened to us since moving to Orlando. We have been putting two and two together with the Orlando area and Uber drivers. We have discovered that people put in for rides, rides show up close by but never pick you up and then either, you cancel or they cancel, either way you get charged! What?! This is crazy, we have used Uber for years and this is unexceptionable. We will not waste our money on a company that doesn’t regulate their employees to pick up people or have any record of them ignoring calls. I guess it’s time to try a new company like Lyft. Change needs to happen in Orlando, I am not the only one with concerns.

I used to absolutely love Uber and took daily trips to and from but I swear this year both Uber and Lyft's prices have skyrocket. Even riding pool has gone up tremendously. It's crazy that people have now decided to pay co workers weekly to carpool with them rather than get an Uber. More people are going to go back to trains and buses in order to save money to get to and from work. Either that, or go ahead and get a car because you'll end up paying a car payment anyway riding daily with this company if not more.

An Uber driver was parked in a van with his door open waiting for a customer to come out. My son asked this driver to call 911 because there was a girl running around trying to stab him and his friends. This driver refused to call 911. Then this girl and a guy with a hoody on came up to my son and the guy stabbed my son in the neck and ran off. This Uber driver was still sitting there when this occurred. My son was on the ground holding his neck and blood was rushing out and he again asked your driver to please call 911. This Uber driver once again refused.

Feedback about the booking fee. Recently Uber started to charge a so-called booking fee, claiming that this is to support one of a sudden safety initiatives. What am I getting from your safety initiatives? Just another trick to charge customers more. Would love to see the list of Uber initiates they currently do for passengers. Also, there is no transparency about the fee. It should be added to the estimated cost of a trip before a customer orders rather than in a sneaky way of adding after the fact. Just very frustrating because such a reputable company like Uber make its customer feel like fools.

Uber steals what little drivers make and puts the money in their fat pockets. Doesn’t even come close to making minimum wage. Uber is too busy stealing from drivers while reducing their pairing. They control your earnings and steal 40% waste of time, money and gas. You’ll drive around more looking for trips than you would actually driving passenger. If you complain Uber retaliates. Uber has made numerous changes to drivers earnings while they collect all the profit including the pools that should count multiple passengers towards your quest. Instead only counts as one trip. You make less than minimum wage and isn’t even worth carpooling to work. Drivers are going on strike for a reason because Uber steals from them. Waiting two hours for a passenger nothing. It’s not even worth it carpooling to work.

Uber has been nothing but a headache since I started working for them. I take a 1 hour drive and they take the money away from me saying that I picked up the wrong person from a specific household to a business. Please tell me what the likelihood of me picking up someone from a house and go in one hour away to a business and we picking up the wrong person is.... Oh you say it makes no damn sense, yeah you're right. Smfh. Uber takes no time whatsoever to do any sort of investigation not even an email to find out anything at all from the driver. They just send an email saying that they took your money and you wasted your time. This is not the only nonsense that I have had to deal with. A customer broke the handle of my car and there was a huge run around with handling that. I will no longer be driving with this unprofessional company and I will be taking legal action.

My friend referred me to open an Uber account, and I received a C$10 promotional discount. I took Uber from Pearson Airport T1 to Dufferin and Steeles area on May 19. The upfront price was C$30.78, the final price was C$37.66, and I took screenshots of both. I wrote to Uber and attached the two screenshot pictures. I was advised by Uber that there is a C$2.75 for booking Fee, and C$4.50 for Airport Surcharge, and Uber replied as follow: "The estimated amount of the toll or surcharge is included in your upfront price before taking a trip. On this trip, your actual route included roads with tolls or surcharges that were not accounted for in your predicted route and your upfront price was adjusted."

If I could rate this experience any lower, I would. This was my first and last trip with Uber. My credit card was charged $33.60 for the trip to my destination, and $113.62 for the return trip. I contacted Uber and they would not refund the overcharge. This is certainly no way to run a business and no way to treat their customers. Terrible experience. Next time I will call a cab. Attached are photos of my receipts.

I moved back to Huntsville, Alabama in May of 2019. I had left in Feb, 2019, and moved to Florida and then Dallas, Texas. I had tried "Uber" in Florida and Texas and did pretty well. When I returned to Alabama, I uploaded all of my new driving requirement documents and was held up on one particular document, the 20 point inspection. I went to a certified mechanic and paid for the inspection and my 2017 Camry passed with flying colors. "Uber" denied it. I was shocked.

Scheduled a ride to the Tampa Airport. Driver never showed up with no notice. Tried to book a ride again but web site couldn’t or wouldn’t supply a ride. Ended up having to book a regular taxi. Won’t count on Uber again!

I use Uber when I miss the bus after work sometimes. The last two times it says a reasonable price usually about 8-10 dollars. Then after booking the ride and confirming the flash new price which has been 13-14 dollars. Then it asks if I want to pay 25 dollars to get to pay 9.99 for the ride instead of the 13-14 dollar price. This has happened 3 times now. I'm sorry but I'm not gonna pay 25 bucks so that I can pay another 10 for the ride home. That's ridiculous.

Do not! Trust or use this company. Uber does not care about their drivers nor the riders. I say this because 1st off. The 3rd party company that they use deny all. To whom may have any past minor traffic or minor offenses that do not concern with felons. I have no major offensive issues and felt with things to get my driver's license back. Been years! Still the 3rd party company will send Uber a red flag and deny all incoming new party meaning new applications for new drivers. They have been reported to many! Different local news agents and states. They also do not care about the drivers. Via YouTube reviews on Uber and the company.

I ordered and had to reorder my food again and pay for all food that's were not delivered to me... The delivery guy did not make a real attempt to reach me or ring my bell. And Uber customer service is very bad. No one to talk to!

My wife and daughter spent a couple of days in Belfast. They decided to use Uber on the 1st day. Hotel Etap to Primark, journey is roughly 1 mile and had the cheek to charge them £14. This is someone taking advantage of 2 women on a break. It took them 10 minutes to walk back to the hotel. Didn't even want to leave the 1 star but you can't give them zero. This behaviour is disgusting.

We called a Uber, she went to wrong location and Uber making us pay for this trip because of their own Uber driver. We canceled after she never responded to my calls! We then got another driver... Crazy. I am done!!

I used to be so happy with Uber until I got a ** driver who decided to scam me by taking a massive detour for some extra bucks even though he was aware at what time my flight was leaving. I was in the car with my baby girl in the car seat trapped on this traffic jammed highway asking him to please stay on route because I needed to catch my plane. Him giving me one ** story after another and keeps driving . By massive detour I mean a ride that usually even with heavy traffic takes an hour max. With his scheme it took me 2,5 hours.

All the cabs provided by Uber in India are extremely dirty and have a horrible stench settled in them which mostly comes from the drivers. The mats are literally matted with cakes of dirt and the seat covers are almost always stained. To top it all the drivers are really unprofessional, they refuse to come up on the pickup point and if they don't feel like executing the ride, the driver ends up calling the rider and asks them to cancel the ride. Hence lowering the rating of the rider. I have had extremely bad experience with Uber at multiple times. I have been dropped in the middle of the road by the drivers just because they didn't have an internet connection to check the maps. The drivers are racist as well sexist and on many an occasion have passed very rude and vulgar remarks.

It’s absolutely horrible experience and felt systematic loot by the corporate whose tariff not controlled by any government authorities. Neither they care for our laws. The charge for Goregaon west to CST RAILWAYS WAS Approx 1000/- INR WHEN I GOT DOWN within 2 km they charged me 230/- as penalty. Is our government protecting our right and controlling unethical business practices of UBER? Disgusting.

I have been charged several time for wait time fees. These are fraudulent charges. The 2 charges Uber refunded and now I have another one and they will not refund. How do we get to stop charging fraudulently for a service not received?

After continuously reminding that i was charged more by the driver i have not yet got refund nor yet any customer executive is assigned to this matter. It's been four days. I have not received any mail regarding it. It's really difficult to contact Uber as there is no direct call center for customers complaints. We just have to write on Uber help or support but dont get any response from them. I know writing here also will not sort my issue but it's just ridiculous.

I was quoted $12 for a 2.8-mile ride that took 11 min and was charged 27.63 on a Saturday night at 10:30 pm. This was their charges: Base Fare $2.10, Time $4.56, Distance $3.30, Normal Fare $9.96, 2nd person $9.96, Waiting Time $ .86, Booking Fee $1.85, Tip $5.00. In what universe? Crooks. Criminals.

I ordered our meal on Mother's Day. Finally I get an update that security would not let the driver in. I texted, "Where are you?" He stated my job. I've explained 3 times that is not the place I entered and asked when he would be at my address 5 miles away. The driver cancelled my order and refused a refund. I contacted Door Dash for the same restaurant and they saved the day. DO NOT USE UBER EATS!

Months ago, I purchased & loaded an Uber gift card on my Uber app. It then refused to accept the gift card DEMANDING additional credit or debit card... Hi-jacking & holding the money I spent & entered on the app of their official gift card. Months later, I entered a debit card issued by MetaBank in Iowa & it refused to accept it!!! Now, after nearly 2 hours of trying to access my account data, it won't accept my password. After over an hour of trying to reset my password and receiving numerous reset codes from Uber, they still won't allow me access the account! What they're doing is personal data collection of phone number, debit & credit cards, email address & social media accounts. Who's paying them to collect personal data! Sneaky way of personal data collection & robbery at the same time.

People have been going on strike since Uber reduced the pay to drivers. It is now about the same as Lyft or a tad better. I am an Uber/Lyft Driver and let me tell you. I hope both of these companies go away. Let riders go back to Taxis days where they never show up or show up rude and disrespectful in unclean cars. Let's see if both of these companies will appreciate drivers and pay them fairly for the HARD work they do. Such as ending up in a place that's 1.5 hours and having to drive 1.5 hour home just for one trip and get pay nothing. They pay is very little to drivers considering gas (how expensive recently and continue rising as of May 13,2019), maintenance every 2-3 months, car depreciation with high mileage each day. Do not bother to go on Strike. Drivers please just GET OFF the road so that there's not many drivers left with no drivers on the road but tons of riders.

Rates can be astronomical. Cancellation rates are high. Customer service support, is unhelpful, and most members are hard to understand. Supervisors are not available. Time waiting on hold is beyond substandard. Any issues take 24-48 hours to be resolved, or aren't resolved at all. Money is essentially stolen from passengers, and drivers. Any/all interactions with the company are frustrating, and negative.

I use Uber service at least 20 times a month, I was charged for an additional stop that I did not take, when I contacted the help website they were less than helpful. I received a response “the driver’s additional stop was justified”, and I in turn was charged the additional amount. So, I asked 3 times for a refund for the money that I added to my account for future trips that I would be taking, and I never received a response. As a matter of fact the Help Desk kept pinging me without a response. This is not the first time that this has happened, but it’s the first time that my money was not refunded; it's the same address every time that Uber adds to my trip.

Uber Events no show. Let me start by saying I LOVE Uber. But Uber event didn't work, my guest were unable to use the ride I offered. Also I have no way of contacting Uber to get answers. I have searched online with no luck - support shouldn't be this hard!

Uber put my account on a 48 hour hold because I added new info to my account. Uber has not yet paid me my money. Feels like they are trying to hold on to it and not give it to me. Uber does not care about their drivers at all. Uber always feels the customer is right which is not the truth at all. Uber needs to get it together something serious.

Uber is the worst company I have ever dealt with - ever. They constantly try to nickel and dime you with their sneaky fees and incompetent drivers are the worst in the business. They shouldn’t be allowed to charge you whatever they want and when you dispute it they do nothing but tell you, "Hey you have a lot of disputes" - well hello maybe it’s because you guys suck? I deleted my account and will never use them again.

My mother had a ride on 7th May through Uber App and she left her mobile in the cab. After that we are continuously trying to connect with the driver Satendra, who didn't responded to our calls and he immediately switched off the phone... We had immediately reported this incidence to Uber and after their responses, I personally feel like Uber himself trained them for all cheat happen with their customers, everytime just their automated responses were coming no one bother to understand the pain of Senior Citizen Female traveller, moreover, I have wrote an email to uber CEO, and found he is too least bother about customers and their issues. I won't anyone suggest to opt Uber henceforth, they are not reliable.

I have a serious problem. For about two and a half months now, Uber has put a restriction on my instant pay. They first claimed this was because a customer informed that I never delivered her food. This is not true. I do not even know who this customer is. So I filed an appeal through Uber. Then I called back to follow up on the appeal, but then was told that the reason there was a restriction is because I changed my account information too many times. I asked why would this be an issue. If this is a 1099 business type, I have the right to change it as many times as I want. I have a 4.8 star rating and have been employed with Uber for about 3 years now and never had a problem. I have always represented them in a dignified and respectable way.

Just not good. Try to book a ride to the airport and the app say something about invalid payment method with American Express. So bad trying to resolve the issue and still not being resolve. Better get taxi cap.

Wife and I recently started driving Uber after our teenager had surgery and we had 5 figures worth of out of pocket expenses. My wife started working with Uber 3 weeks before me and she referred me. Since then, I get non-stop promotions every single week for the last 3 months. Most recently I started getting "objectives" bonuses based on how many customers I take in a week to get an extra bonus.

I drove a cab for over 10 years. I think you're doing the community a great service and understand the payment of what you're doing. People that NEVER drove a cab or service alike don't understand. Those are the people that needs to go back to work doing something else and leave this type of business. They're trying to ruin what decent service we have for the community. Those that want to strike are probably the ones that destroyed the cab business. Keep doing what you're doing. You can't make everybody happy. That's life!!

The last four times I took an Uber, Uber sneaks in toll charges when there are NO Tolls. When you order an Uber, they post the fee to ride the Uber and do not include sneaky charges like tolls, surcharges and fees. I do not go through tolls and am always charged for tolls which are invalid. It's a sneaky way to add a charge that is not honest. I will try Lyft now and see if they have honest billing.