Uber Reviews

I traveled to Orlando last week with 3 other adults. We were picked up from the airport in a Corolla. Three adults in the back and one in the front. The ride was uneventful and we were dropped off about 1 hour later. I received an email from Uber on our 3rd day of vacation stating that they were adjusting my rate by $120.00. I was confused so I sent an email thru the help app. I was informed that I was being charged a cleaning fee of $120.00 as our driver reported we made a mess of her car. They then sent me pictures of what looked like vomit on the driver side rear floor, door and seat. I was shocked.

I have been a happy Uber driver for 6 months now. It was great. Then all the sudden, in the middle of working; My account was put on hold. Now they are requiring $50 to pay for a class and I can't drive again until I pay them. This is something new. I don't appreciate the shake down so I am a happy Lyft driver now.

Booked pickup. Driver went to wrong pickup point. Tried to reach Uber via phone. Did not recognize my phone number which is the correct number on account. Called twenty times. You can not get through as recording says that number is incorrect. Driver did not attempt to call me which he should have. Was charged cancellation fee plus ride. This is a system that has clearly failed. Initially appears to work but no transparency and no way of really getting through. Discount promised. Didn't see it. Emailed back after receiving receipt. Response from Uber: "This email is not monitored.". I was a horrible experience not to be repeated. Unfortunately I won't use Uber again. Take a cab.

I’m a long time Uber user. I’ve been taking rides from home to the airport for business trips multiple times a year. I also use Uber overseas often. On my most recent ride, there was a new fee called Long Pickup fee, which applies when the driver has to drive a long distance to pick you up. According to what I read online in blogs, the fee applies after a certain distance and it adds up slowly (cents per mile). Uber refuses to explain to me how my recent ride incurred $13 of Long Pickup fee. I scheduled the ride for a later time because there were many options available within 10 minutes away and I needed the driver to arrive in 30 minutes. Fellow passengers, be aware that scheduling in advance may put you at risk of hidden fees that they refuse to explain in details.

I had my pay locked up 3 times, after jumping thru Uber's hoops. I am back online for food delivery. I am told I can no longer use instant pay. So the day comes for them to deposit my weekly pay in my account and they have it locked up again with a written statement saying I have to wait another week for my pay! I bet no one has had to wait 2 weeks for their Uber pay. I can not seem to get this resolved.

When at Sky Harbor airport, I called for an Uber that indicated a fare of $38 from the airport to my home. When I looked at the fare, it was $72. When I try to dispute it, all they say is that this was the fare that I agreed to pay when I booked. That is completely false. But, who thinks to screenshot the fare before booking. But besides that, Uber doesn't even allow for input of the dispute. They force you to claim something like "the driver took the wrong route" before they go and review. But the driver took the correct root. The charge is just wrong - there's no way to dispute. I will never use Uber again... EVER! Thieves!!!!

I order Uber for my friend home from party. They make little mess on floor. They charged me $150.00 for cleanup. After contact they adjusted to $80.00 charged for little spot cleaned. Your must be very be careful with Uber or uber driver.

This happened on 02/06/2020 - So the car I drive has been having some issues and I needed to drop it off at my local Burt Brothers. I didn't have a way to get back home so I thought I would use an Uber gift card I got from my work to help me get home. Oh, I WISH I had gone with Lyft. Issue number one - Uber's navigation decided to go out so I had to be "Siri" and guide my driver to my home (not a huge issue since it wasn't too far away). Issue number 2 - I go to give my driver a tip and rate him and again, Uber systems are down and acting crazy. Issue number 3 - For an 8.5-mile drive, I got charged $33.00 when it should have been $15.00 (thank GOD I used a gift card and not a debit card!)

I have only rode with Uber a couple of times and it has been one of my worse experiences. I scheduled a pick up with a driver and before exiting his vehicle I asked if he could wait on me to pick up a few items in the store, he said no problem. He said, "You will have to cancel my pick up and once you reschedule since I am already here the call will be directed to me." Not knowing any better, I did as I was instructed. Well that trip turned out to be a nightmare. I schedule another driver as instructed and got two other drivers trying to get the pick up, so the first says just cancel the pick up, well guess what. Once you cancel a pick up that's an automatic charge.

If I could give no stars- I would. UBER and customer support a zero. UBER charged more than what I was quoted. The map Uber gives their driver from the pier to Long Beach Airport was wrong. No airplanes in site following the UBER directions. We were going in circles. I finally pulled out my maps TO direct driver to correct location. Obviously UBER directs their drivers to the wrong location all the time. The address is a commercial business not LONG BEACH AIRPORT. The business made a commercial sign to tell UBER drivers this is not the LONG BEACH AIRPORT.??? It appears UBER is charging me an additional fare to go around in circles. It's a good thing I requested a ride hours before my flight. And all the agents in customer support are donkeys. How hard is it to understand what I just said. They have not adjusted my fare.

Not only worst customer service... there is NO customer service available and NO ONE to contact. I took 3 rides on 2/1/20. My account shows 3 rides that I actually took 3 rides totaling charges $43.54 with tips. Verified in my trips on the app. My bank account is being charged a different amount of $62.23. That's $18.69 they didn't earn. The worst part is the app sucks with NO way to contact anyone for resolution. I am contacting my bank tomorrow and filing chargebacks. In addition, I'm moving my biz to Lyft from now on. It appears it's all set up, so they can screw potentially thousands of people out of small amounts they may not notice and stick in Uber's pocket. IMHO it's thievery. Filing a BBB complaint.

Driver was on his way with our food as we could see his progress with the GPS. He decided not to come and made off with the food. $51.00 down the drain. Restaurant is no longer answering the phone and you can't speak to anyone at Uber.

As a university professor there is little problem dropping me at the garage structure near my office, But returning home is a terrible problem. The pickup point does not show for the Uber driver and even when talking with him or her on the phone as s/he make her way slows the process considerably. Yesterday, the driver, a nice man, was 20 minutes late as I waited in the cold, delivered me to an incorrect address, then was surprised when I gave him my home address far away because he had no record of it.

I stopped driving for Uber in August of 2019. It is now February 2020 and I'm getting the runaround from Uber driver support about my tax documents. I've placed several phone calls to gain access to my account. All I get is responses regarding why I stopped driving for Uber. Their CSR agents have an awful time understanding me, and I them. Never work for Uber...Never ride with Uber.

We called for a Uber and after booking told the driver we have a dog to let him know before he came. The driver was fine with it and said ok. The following day got a charge of 150 dollars more than quoted. You try to ask for help from this company and it’s like asking your 4 year old daughter for help. This company is the worst. I’ll never use them again. I would give negative stars but can’t. Completely ** company, never never use.

On January 18, 2020, I made a ½ hour trip with Uber near Quito, Ecuador. The agreed fee was $ 8.95. The same night, Uber charged me $71.58 on my Visa card. The email receipt showed a map with a trip I did not take. It appears that my driver, Franklin **, continued driving and charged me for the extra trip. When I contacted Uber (submitting all the details as requested in the app), they deleted my account, saying they had detected some irregularities. I have been trying for days to resolve this issue, including attempts to reactivate my account, but the app won’t let me. I continue to get the same automated responses by email, directing me to use the app (which I can't do). There is no phone number, so I have no recourse to getting a refund. Although in this case it appears the driver was fraudulent, it is unacceptable that Uber provides no method for resolving the issue. BEWARE OF UBER. I will probably never use them again.

I took a airport to airport from my hotel in Las WBA’s. The amount said I will be charged $14 plus some change. When the Uber arrived I informed the driver that I am taking domestic flight and want to go to domestic terminal. The driver said, "I don’t speak English." I kept telling him I want to go to domestic. He kept saying, "Okay okay." Finally when he took a turn I realized he was taking me to the international terminaI. I said, "This is the wrong terminal." He pulled over and pulled over his phone and asked me to talk into his phone translator. This he did after driving for 20 minutes and not listening to me. I even mentioned the name of the airline went I first enter the car. Did not understood a word of English and in spite of complaining to the Uber customer service they still charged twice as much. I will never take Uber again as they have my credit so they charged me doubled for having a driver who did not spoke a word of English in a US city.

I used this company yesterday for 1st time. Ok but driver had an attitude about where I sat and the distance. Today I was watching the app to see where he was - right at the time I expected him to drive in the drive - it said cancelled. I had to be at work very soon. I do not like to drive or walk in this snowy, icy weather so I called them. I had to drive to work - walk across icy parking lot - at the last minute. And then they charge me a stupid fee because he traveled a distance. The addresses listed were not even the right ones. I got an Uber credit - now why would I want to use this company again!!!! I am a Sr Citizen - my money is tight and I need a refund on my card not a credit. What a bunch of crap!!!

Uber drivers see my name and cancel rides all the time. I am a ** female. I don’t have a criminal background and I worked for Uber for some time about a year ago until I sold everything and moved to another city to continue my education. I have had rides cancel on me while I’m waiting for them to arrive. After Uber says they are en route to me. Here is where it gets really crazy. On top of that Uber charged me each time 5.00 for a cancellation fee. That the drivers canceled on me. I really read all about statistics showing that drivers are 4 time more likely to cancel rides with a person with a name that sounds like an ** name and so forth so I know this is the case. However, I find this so disheartening that Uber who knows it is people of all races keeping this business thriving is allowing this and topping it off with charging a 5.00 cancellation fee after you have been discriminated against.

Uber is so inconsiderate. Pool at peak time costs 12$-14$ for 3 miles!! Maximum time is is so cumbersome to get a ride and on top of it very stingy to offer something nice. Does not uber strive for excellence and customer service? Good algorithm, good service and good deals for extensive using customers will be a business growth strategy. What’s going on??

I had been abroad and the cab driver had cancelled the cab. This is visible in app but I am not able to book cab. While booking get a message can't book earlier outstanding. There is no way I can reach concerned and get this sorted.

While in the Uber, another person threw up down their shirt (gross, but it detained the mess). The uber driver lied and said I would be charged $350 through uber and wouldn’t let me leave until I Venmoed her $200. I contacted uber where they reimbursed me $7 for the ride, however the driver was not held accountable. I know that we should’ve charged through uber but my friend was sick and I wanted to get them home quickly, and I couldn’t do that when we were locked inside an uber outside of my building. Wish that uber would have helped better with this situation.

Unfair fare policies! Uber doesn't even disclose money charged for each Km! And are not willing to refund for example for charging exorbitantly high 300/- for 1.75kms!! Am a more than 5 year old customer with Uber!!!!

I requested an Uber in London (as a tourist) to the airport. The driver missed the exit because he was distracted with his phone. We arrived 45 minutes late and were charged for the whole trip. I requested a refund but was only given Uber credits in £ to use in the UK. We don't live in the UK so we can't use them. I asked several times for the refund but they say they can't do more than give me credit.

I reached out to Uber a couple times through their side menu "Help" in order to request a refund when I was overcharged for a trip. Unfortunately, it's very hard to get in touch with an agent, as they don't send emails to verify they've received the message. I had to keep checking in with the app, looking up "Help" and "Messages" to see if they'd replied. In the end, I had to get in touch with my credit card company to verify the refund. It would be much better if customers could have a more straightforward feedback channel. A call line would be even better. Seeing as how this is a multinational corporation, customers should be able to call with concerns that don't involve criminal activity.

On 1/9/2020 at 05/25 pm I booked on Uber and was accepted a trip to the ER at a local hospital. I asked the driver twice about his whereabouts and twice repeated my location. At 05:34 he (not me) canceled the trip. I was charged a $6.00 cancellation fee. Because the trip was canceled it does not show up in "My Trips" and I am not able to challenge this charge. I have found no way to get in touch with Uber otherwise.

I had booked a car today morning for going to the airport. They suddenly canceled the service and I missed my flight. Such a worst service being offered by such companies should be taken at utmost importance.

If you want to be stranded, robbed and cold and hungry late or not even get there call Uber, horrible experiences 2 out of 5. Now put money on your acct for it to say having problem. Can't get money back. Can't get Uber. It's literally robbery and I will write 2 reviews a day until something is done about this, I'm just thankful my wife was able to arrange a way to pick up our son or he'd be cold hungry. This is the most ever a business or services absolute worse I've ever sealed with and I've dealt with bad ones before. Do not get robbed. Save your money. Do not call uber.

In New York city we went from under 6000 cabs to over 136000. Most unreliable service. People are losing jobs, custody and money paid for congestion fees, congestion created by the high number of cabs on the same infrastructure we had 100 years ago. Drivers are not able to drive, shower or understanding English in most of the situations. They are always late, if they show up to pick you up, and have an attitude if you bring it up in any shape or form. Uber doesn't have a customer service as they don't care much as long as the stream of cash keeps coming in. I personally started writing to my legislators and the City Hall offices. It is outrageous and apparently out of anyone's control. They have been banned in many countries around the world, and if 130000 extra cars on the roads didn't improve anything, maybe it is time to stop this costly experiment on the taxpayers money.

I ordered a Uber Jan 8th 2020. I saw the driver drive right past me and go to the block one block over. I texted him that he just passed me and to come back. I confirmed my address and he said no such address. Well he was wrong. He cancelled the trip and I got charged $5.25. And I saw the driver go back past me on his way out of the area. I scheduled another uber and he found me just fine.. The uber app was in error sending the driver to the next street over. The driver was in error for not answering my texts. And UBER corporate was wrong in denying me a $5.25 refund... USE LYFT INSTEAD, I DO NOW.... AND UBER IS IMPOSSIBLE TO CONTACT...

Scheduled set appt for 3:00 a.m. pickup for ride to airport one week in advance. Received email confirmation. Driver did not show and you can imagine my panic as we were connecting to an international flight with a service dog. Called Uber to complain and have received nothing but the run around. Info from my app regarding the trip has been requested but it disappeared after the driver didn’t show. I don’t have access to that do you? The email Uber sends to provide that info insists you write your response “above this line or they will not respond”. I responded and with a copy of the confirmation and again received the same email with the same form letter. I wrote “above the line” and requested an email address to deal directly with customer service and again received the same form letter. Bye bye Uber. It’s Lyft for me from now on.

I had to pay for a ride I did not get!!!! Charged 3 times, I paid for a ride 1 way 16.00 then for a ride back home for 15 min I paid 50.00, then for a ride I did not get but was charged 14.00, Uber drivers. Get very little, Uber corporation is taking most of drivers' money, this company is a total scam, they will not refund money back!!! Should be shut down!!!!

Cyber breach / Account hacked. Christmas day I started to get email alerts from my bank that I was charging to Uber. First one came in for over $100 then another for $75 and several others around $35 and up. All within an hour... When I accessed my account, I found all my data to be gone as if I needed to create a whole new account. I reached out to Uber right away (after contacting my credit card company of course) and the email exchanges have been beyond frustrating and their lack of due diligence in this matter is disappointing (not just for me, but their their own cyber protection and for those of their customers in general).

Uber is garbage and greed. There literally absolutely no way to get ahold of absolutely anyone for help!!!! How is this even legal. There’s no way to dispute a specific issue if it’s not on their Pre-determined list. You cannot for any reason, speak to anyone. This should never be allowed by a company. I’ll n plan to use Uber again. I’ll be using a cab company or other like service where I can actually reach someone for help. If you don’t want to talk to me I don’t want to do. I'm done with you, period. It’s just far too risky. No thanks Uber!

I had a very bad experience on 2 January 2020. I booked Uber Cab to the Airport in Delhi and in a hurry left a bag which contained very important things. I called the driver in twenty minutes and he said he was far away. He was lying. Then I requested him to come to the airport and said will pay the fare. Though he said yes he didn't turn up and I waited for an hour. I even missed the flight. I called at least twenty times and he didn't receive my call. In the evening on the same day he picked up and said my bag is taken away by another passenger. He lied. I requested UBER but no help. This driver even threatened me and said he will not return my bag.

I understand mistakes happen but when I call customer service I expect them to be rectified. In all I was on the phone with Uber for over an hour, spoke with 5 different people, got called a liar by 2 different representatives and even got hung up on when I hadn’t uttered a single curse word. Still haven’t gotten my issue resolved and I’m still waiting for a callback from a supervisor I expect I’ll never get. By far the worst customer service I have ever gotten.

Over the past year I have seen the Uber app work less efficiently. Why is there no email or phone support to provide feedback to they can properly diagnose their issues. They need to properly collect their income and use it more efficiently. The fact that these executives, including Travis Kalanick, are making billions is appalling. Wouldn't they want their business to run more safely and efficiently? I guess not.

I am Permanent Resident with a valid G driver's License. I have tried creating a driver account with Uber multiple times but Uber keeps rejecting my documents. Sometimes they tell me to go to police station or go do my fingerprints and then tell me to go to Greenlight Hub. I have been doing this multiple times but so far Uber has been cheating me. I have wasted many days in going back and forth with this criminal company.

My Uber is not working. I send email for customer support as it's the only way to contact.-- They keep sending email back to me send me the phone number picture from your phone screen. -- I send them 15 times.-- Again they will send me the same email. I am not able to log in my account-- and they dont care. It's kind of sad.

I arranged for a ride from LaGuardia Airport and was taken to the wrong location. It took us half an hour out of way and cost us $50 for the mistake. When I sought to complain, it proved impossible to get a response from Uber other than automated messages about tolls and other unrelated topics. And, there is no one to call. My advice: Try Lyft.

I have been dealing with an ongoing issue with Uber since 12/23/19. An Uber driver confirmed that I left my phone in their vehicle and that they have my phone. However, they have been no responsive since then. I've tried multiple times to reach the driver, Uber Customer Services and even CEO Personnel, but to no avail. Now Uber customer service sent an email today saying that the driver doesn't have the phone. Many would interrupt this announcement as pure theft on behalf of the drivers part. All I want is my phone back. I have one more day to go here in Las Vegas. In addition, I just want someone to hold the driver accountable for his actions!

Trying to get support from Uber is the hardest thing in the world. Initially I spent many hours trying to find a phone number or email or something to get a hold of Uber to block my debit card on my account but eventually I did. I don't remember how so when I needed to get a hold of them to unblock my card because I was stranded and need a ride I couldn't find nobody to contact them at all. It says go to help in the app or on the website but all that is there are faq's and the answers. It's been 3 days of trying off and on to find a way to contact them but I still haven't figured it out. It's ridiculous.

DO NOT EVER USE PLEASE! Months and months ago they charged me double for many of my trips saying it's just a "hold charge" and I'll get my money back but I never did. They owe me 35 bucks left. They suck so badly at replying and when they do they say they'll help but never do. They owe my mother money as well but did she get her money? Nope? Wtf is a hold anyways???? You double charge for no reason. SCAM. DO NOT USE PLEASE!!! IF YOU DONT BELIEVE ME, check Instagram on their page, many people complain like me.

I used Uber almost exclusively to ride to DEN airport as well as other locations in the US and abroad since 2015. I recently noticed a change in the way Uber quotes prices. It used to be that the price quoted was the total price for the trip. In recent rides the price quoted excludes booking fee, airport pickup/Drop-off Fee which totaled in $10 more than the quoted price. This is a deceiving practice. I will be transferring my business to Uber's competitors. In a recent Uber ride the driver started to charge wait time as soon as he arrived at the pick up location, even though he saw us taking our luggage out.

I bought a new vehicle for making money driving for Uber. I’ve been driving for 6 months with a perfect rating and no complaints. When I renewed my rego and updated details with Uber they tell me I can’t drive for them anymore. My car had a 5 star ancap rating and this year they gave a 4 star rating, so that’s it. I can no longer earn a living due to Uber's ridiculous red tape.

I'm a Uber customer. Have been for a while use Uber. I've had lots of problems with Uber but this by far is the worst. I caught a trip around 10:27 am December 22nd to my home. Driver was super rude. Dropped me in the middle of the street, rushed me out into moving traffic and pulled of with my purse. He ignored my calls then he answered. Assured me he had my bag and was on his way to bring it. Almost an hour past no call so I call back. He claimed he turned my purse in. When I asked him to who he never said. Just told me he don't have it, stop calling he driving and to leave him alone. So then I call Uber critical response team for help. They called this driver. After ignoring their calls he answered and said there was no purse.

I booked a Uber on 24/12/19. At the time of booking the amount was 390/- but at the time of payment they fluctuate on rate and it shows 625/-. I don't understand what kind of service are you providing to the customers. This is such a pathetic service. Even when I was trying to call on 2-3 customer care numbers its says this is not valid or it was switched off. You guys have a ridiculous services. I will never recommend uber to anyone. You guys are excellent in making a fool of customers. Heads off to you uber team. Dear all who is going to book uber in future please dont book it. Use Ola and other option.

Drivers have the option of setting a destination and Uber is supposed to give the driver rides toward the set destination. I used this option but they sent me in the opposite direction costing me time and money. They refused to compensate me for their system error.

Uber have no customer service. If something goes wrong, too bad. My driver got lost, went a long way, and through an unnecessary toll. I was charged $10 more than I was quoted on the app when I accepted the ride. I contacted them on the app and on Facebook and they said nothing was wrong then would not respond to messages. I used to love Uber! Now the amount I’m charged often doesn’t match the quote and ends up being the same or more expensive than a taxi. I’ll be going with taxi and other ride share apps in future.

Uber quoted a price of $13.51 for a trip. After they dropped me off, they automatically charged my credit card $19.61. I contacted Uber customer support and they told me too bad! I called my credit card company and disputed the $6.10 over charge. They credited me $6.10 and now Uber says I owe them $19.61 and will not let me use their service until I overpay again. Honestly, it's not the money, it's that they extorted money from me and their customer service doesn't care about the customer! I'll use LYFT instead!

My experience with UBER has been quite difficult than the majority of rating expressed. During my first trip with UBER the driver claimed his system was not working correctly and said he did not know what to charge. Being new to the process I asked him to estimate so I paid him $40.00 in cash. When I reviewed my checking account I found that his system was working and he charges me $31.74, I disputed the charges with my bank and they refunded my money. Once UBER found out they disabled my account and refused to reinstate it until the $31.74 was paid. I found out later that UBER drivers are not allowed to take cash. I told UBER the driver should be terminated due to his violation of of their own policy. This was outright fraud and my bank knew it. I advised they would not get a dime from me. So they banned me from UBER.

I complained to Uber and asked for a refund. The driver they sent had the dirtiest vehicle I have been in. The dirt & stains were all over the seats, doors & floors. It was so bad I thought I would have stains on my light color pants from sitting down. Uber refused to do anything about it or refund my money.

This morning I ordered a ride from Uber and was outside waiting for my ride. It kept saying he was nearby in the app (around by the food shopping plaza by my house) and it said arriving in one minute for well over five minutes. I finally get picked up and the first thing I noticed was a Subway sub on his dashboard and it smelled fresh (you know how you can tell because the scent is still super strong not as if sitting there for a while and to top it off, there's a Subway in the plaza by my house). I say to myself he better not have stopped at Subway before collecting me. And lo and behold, guess what was on my receipt? A wait time charge.

My husband took an Uber from our job to come home, our job is one mile away and he was charged $11 dollars when it used to be $6. I’m so upset, I tried to get in touch with someone in Uber but you can’t. I don’t think is fair that they eat way with this.

My husband and I travelled to a city in Mexico this month. The whole trip was great except one Uber trip. We took a single trip from our hotel to the beach around noon time. The trip was very smooth and took around 20 mins. It was supposed to be MXN 210(around 11 USD). A couple of hours later, on the way back to the hotel, we found out our credit card was charged for MXN 744.(38 USD) The driver faked drop off location. He changed a single trip to round trip. But actually, we took another uber back from beach to hotel around 4pm. I reported the problem via uber app. But all required boxes are in Spanish. We used translation app to figure out how to fill out the form and wrote down the details in English, including star point and time, drop off location and time, and more details.

The trip fare changes by 50% randomly up or down within seconds. They also display a message showing that your estimated fair might change because of poor network. No fare breakup provided after trip is finished. Which is against the law. See you in court.

I wish these rating systems would allow no stars. Unfortunately I have to give (one) just to submit this review. I don’t use Uber that often and the few times that I have it’s a 50/50 experience on the car you get and the person driving between ok service and a train wreck. Recently I used the app to get a car and it seemed the app was having difficulty or I was just not navigating properly and pressing the wrong buttons, who the heck knows but finally I got a car.

I will never use Uber again. Zero Customer Service! On Oct. 1, 2019, I was double charged on two credit cards for the same ride. I have attempted to resolve it with Uber numerous times, providing my name and number asking for someone to call me. However there is no way to talk to an actual person and in their opinion, all issues can be resolved by simply clicking on the 'Help' button in the app. If that's the case, then why am I here over 2 months later still waiting for my money to be refunded on one of my cards?

It's been a frustrating last few rides with Uber. I am almost always charged double the upfront pricing shown and the last 2 times that was because my driver took a wrong exit on the highway which not only wasted my time but Uber forced me to pay almost double the upfront pricing for no fault of my own. From $32 to the final cost at $64 and they will not even issue a refund. Uber's customer service is the worst- you send them a message explaining your situation and instead of trying to understand what exactly happened, they just send automated messages. It's like dealing with a bunch of morons!! They will not even let me share this feedback on Uber's Facebook page- what a shame!!

My son and I have been using Uber for over a year now. Everything has worked fine, including using the “family” payment method under which family members can charge to the credit card in the “base” account. That was until about a month ago when my son’s attempts to get ride through the “family” method to link to my account stopped working.

While making a return trip home from Knoxville Tennessee to Maryville Tennessee my cell phone went dead. The driver pulled over and told us we had to get out. This is BS. Be sure your phone is charged. This is a true and actual statement it happened to me and my wife. We made the driver take us back to Market Square where he had picked us up. I refuse to get out of the car with my wife in the middle of nowhere. Funny how I taxi service didn't care if my phone was dead or not. Never again I will wait on a taxi. You travel with whoever at your own risk.

Driver picked up my sister, Dee, at my house. Her destination was clearly noted on my Uber request. (About 10 miles in a populated and popular area of the city.) Dee is two weeks from being 77 and is unfamiliar with my side of town (suburbia) and has a difficult time walking. Later I learned the Driver had driven around my neighborhood for about ten minutes (in the totally wrong direction of the named destination).

I use tons of apps daily and I've never seen such bad service from the Uber support team. They have stalled for weeks not accepting payment while every other app in my phone is working perfectly. They do not provide solutions and seem to be on permanent lunch break. I spend roughly $6000 a year on them and you'd think they would try to help. They simply don't care and ignore me. What a way to treat good paying customers in 2020. :)

I signed up with Uber Eats as a driver to make some extra cash late nights. Typically from midnight till about rush hour. It was going great! I had a five star rating, only ever had one complaint out of hundreds of deliveries... it was good. But then I got a notice. I was violating "community guidelines" by canceling too many orders - FROM CLOSED RESTAURANTS. So I contacted their "partner support." Contacting them by phone appeared to do nothing as they simply filed a "ticket" and left it to the people who answer the app. They constantly gave me pre-written responses about how we shouldn't cancel orders so that the customer is happy. So... how do we handle closed restaurants? They told me that I needed to cancel those orders. But again, I was canceling too many. From closed restaurants. I appealed their review twice and they decided to just ban me instead.

I was coming home about 130 am from a friend's house. Sober. I was tired and quiet and the ride home was uncomfortable. The Uber driver did not talk to me and I just wanted to get home. I am in my early 40s and in great shape. I came home and about 30 minutes later I had a 150 dollar charge for urinating in car. I knew this was impossible. I emailed uber 20 xs and they gave me my money back. This has taken a huge emotional toll. He planned that entire ride to do this. That is why I was so uncomfortable. He was trying to steal from me. Literally. I don't think he should be driving and think uber needs to take him off the road. I am just devastated about it. It's like he stole it out of my wallet. This needs to stop. Just awful the world we live in sometimes.

My complaint turned out to be incorrect, and I am very sorry for that. I had been fixed, and it was nothing that Uber had did. I was handled fast. I have to give them a top rating for helping me to fix the issue. I have used them many of times all over the US, and it has been perfect each time. Thanks.

Uber Eats/Uber Rides are fraudulent! My daughter ordered Uber Eats, and her card was charged for a ride and eats. When I called to see why the Eats was charged so much on the account, they told me they added a Uber Ride from 2017. The bad part about this is I had just opened this account for her summer of 2019 so the card was never a valid or active card 2 years ago. And how can you just add a ride onto the Eats app?? I called the company to dispute the charges, and I was hung up on!! The most disrespectful service I ever experienced!! Still in battle with the company, but I will never use either again. If you choose to use either app, watch your charges! This company is very sneaky stealing money from customers!

Yesterday our Uber driver mistakenly went into a parking lot with security to pick us up even though our pick up point was over a block away. Security wouldn't let us in. The Uber driver only texted in a foreign language. Then he cancelled. Uber says their policy is even if the driver arrives and then drives past miles away, you have to pay a cancellation fee. There should be a class action suit.

Uber is taking undue advantage of customers linked payment mode. My Paytm was linked with uber and I have been taking rides through uber app. One day my ride was of Rs 69 and the ride was over half an hour before and I was sitting at my home when I received message that Rs 174 deducted from my Paytm against that ride. Even after my complaint for the same in uber no one turned up yet and the pathetic thing is there is no one or no contact point from where I can get clarity. Seriously I feel like these online business are like trap for customers and please don't be fooled. Never link your bank or any other payment mode through which they can steal your money.

I use the Uber app to schedule a ride for 11/19/2019 at 7:00 a.m. On November 19, 2019 at 6:45 a.m the Uber app canceled my rider. Then they tried to charge my credit card for 42 dollars for a ride they cancel. I make the appointment on November 17, 2019. I’m glad I have a car where I had to drive myself to my appointment. I will never request a ride from Uber again.

I left my phone while in a Uber numerous days ago. I even stayed in town for a extra day hoping they would contact me about getting my phone back. Instead I have been given the run around by their so called support team about submitting a report and following the process. When all that really needed to be done was someone pick up the phone and call the driver and I could of met him while in town to get my property returned. It has been numerous days since this has happened and numerous reports submitted and still nothing from their support team. Unfortunately, I have had to submit a insurance claim and purchase a new phone for 199.00 dollars. Peoples lives are on their phones, time efficiency is urgent in these types of matters. It is hard enough even finding someone to contact if your driver has no number under your trip, let alone them actually trying to help. I will never ride, recommend, or support anything that has to do with Uber.

We booked a ride from Suffolk County to Brooklyn in the early evening on Saturday and was charged $142, which is not totally unreasonable. However they charged $251 to return back again because it was later on Saturday and they know they can charge more due to more folks needing rides after going out. They take advantage of folks in less than a cohesive mindset and this practice should be considered gouging and discontinued.

The Uber system mostly works well but when there is a problem, the customer service is extremely poor. Uber overcharged me for a trip I took from Baltimore Airport to Washington DC. I have used Uber in the past to travel this route and was always charged $50-$60. I was therefore surprised when Uber charged me $169.69. When I contacted Uber by email, they refused to acknowledge the mistake and insisted that I had ordered an SUV and had been quoted the price beforehand, which is totally incorrect. I did not order an SUV. I did not need one as I was travelling alone with little luggage.

I have been Uber Driver both Rider and Uber Eats Deliver with 4.8 ratings and over four thousands ride. Reached Platinum status as I have always given my best effort and services. Two months ago, I got ticket for Reckless driving however I was not that speeding. Court lower the violation into Disobeying Highway sign as Minor charges on record. It's more than 2 months past, been to Uber green hub station twice, they upload my court document. But still didn't heard anything from them. Upon calling Uber Support, I was asked to Upload Court document AGAIN. It's weeks passed and again nothing update so far.

Driver may or may not have stolen sunglasses left in car. That being said it was impossible to reach the driver in a timely fashion to see if it was possible to retrieve. May or may not be a crooked driver, but definitely poor customer service. Take Lyft.

I am beyond frustrated! It has been approximately 6 months or even longer since I first tried using the Uber app and received a message that my account I has been suspended (or whatever word they use when you cannot get into the app). I have taken the requested steps by Uber to get this glitch fixed probably 10 times already!

Uber is very convenient. Safety is a small issue but the ride sharing option helps. The price is excellent, cheaper than taxis. Much better than taxis, I avoid taking taxis as much as possible due to safety and drivers do not like to go very far. Available any time while taxis can have long wait times. A lot of drivers in my area.

Most of the drivers were not friendly, will drop you off in a unsafe area don’t care, they go on to the next customer. Most of the drivers are not very good drivers. In NY they make you walk to find them. If you are visiting it’s hard to know where you are going. They will wait on you for a few seconds then leave. Uber service in MO is horrible at the airport, you have to walk with your luggage for a long ways. Also the Uber cost in DC was the same as the taxi.

Thrifty way to get from place to place at a fair price. Clean vehicles and drivers. Unlike taxis, they don’t take you “for a ride” to make more money! Their routes are provided via telephone navigation.

As a driver I use the destination feature from time to time and it never sends me a ride near my destination! I've reached out to support and all they say is, "I'll create a ticket and someone from support will get back with you." I've yet to hear back from support. They can have it!

I am overall very please with Uber. The only complaint I have is, now prizes depends on the time you are traveling, if is rush hour, or very early mornings fare is a lot higher. I have felt safe all the time riding them. Very professionals and friendly drivers.

I’m not huge on ride share or using anything that involves giving my bank info to a company. When using Uber for the first time I was very surprised at how competitive the prices were. Getting a ride from the casino was 79$ from a taxi and 36$ from Uber! I was shocked. The drivers are cool and do there best to make sure I was comfortable. The only bad part is the lack of rewards we can get and the discounts are only temporary and they’re given when they want to give add them to our account. And they come with restrictions. They combined it with Uber eats but they don’t offer it in my area which is a disappointment for sure.

Yes, Uber can be convenient, but beware. As a digital company, there is NOWHERE passenger can go to complain about rude and incompetent drivers (and there are plenty) Or to get a refund when you've been ripped off. Further, a driver can accept your trip and then leave YOU STRANDED and not show up if he gets a better fare. This has happened to me numerous times! Then he gates paid $5.00! AVOID Uber if you can at all. Use some other form of transportation. It is not passenger-friendly.

When a driver gets lost, it should NOT be the rider that pays for that mistake. It is a reliable service but costly. Also, there isn't a way to get your money back for mistakes made by driver... like taking twice as long to get me to work.

Great personable driver, very clean car. On time knee he knew the area well. Offers further help. The price was excellent. I have been thinking of doing it part time. Definitely will use again for a night on the town.

Needed a ride to Sky Harbor airport, set up my ride online, got my confirmation info. Driver was on time and a super easy person to converse with. He made our trip to the airport easy, comfortable and very enjoyable.

I have had bad experiences with Uber drivers & especially Uber Eats. Many of them don't show up or cancel even though the web ( google) shows they are here! I have read that some actually cancel & eat the customers food! I use another service now.

Never had a dirty or unsafe car. Some drivers are more personal than others, but I have always felt safe and they have always been prompt and direct in their routes. Some of them have really nice cars too!

When you call for a ride and your driver is driving a white Camry... Which white Camry? Where is the driver waiting specifically? Missed more than one Uber ride because of these problems. Otherwise love the service.

We have used UBER near our home in Arizona with excellent results. Less costly than taxis and much easier to use. We also recently used UBER quite a bit in France. The service was much better than taxis or car services. Clean cars that show up on time and know where they are going (even when we didn't).

Uber is great. I went to a convention in New Orleans and the wait time was good and they were reliable. The cars were clean. We had no issues. I used Uber many times over those 4 days. I recommend Uber.

No customer service. Incorrect instructions with no real aim as told. No phone number. App is pathetically useless although described as nothing as was. Useless app. No way to gain offer offered. It was THE WORST.

Uber is punctual, effective and affordable. My go to when I need a ride and don't want to pay the cost of taxi fare. I would highly recommend to anyone in need of a ride.

When I was first picked up by an Uber driver this car was a mess, barely ran, I was afraid. But my ride back was great. Very clean car, nice driver, car ran great. I was very impressed with the second pick up.

I don’t have a car and grocery shopping can be a real headache. I’ve called Uber to get home. I’ve asked the driver to help me carry in my bags - they always do, graciously - and I give them a good tip and rating. It’s a win-win!

The driver drove too fast and reckless. Would not slow down. Stated she had to drop me off so she wouldn’t be late to pick up her kids. It was not my fault she arrived late. She said she was getting her hair cut and that is why she was late.

Have been using Uber and Uber Eats for years. I had recently used Uber and found a surcharge that had not been revealed to me until I had received my statement. I had asked for a refund without any response. I highly recommend NOT using this company. I am now a new Lyft customer.

I use Uber very often for my family members and myself included. I am impressed so far and would continue to use this service. It is very cost effective, considering I don't think it's enough sometimes for the drivers. I've only had one bad experience with my driver speeding and got pulled over and given a ticket but he fixed it by making it right for me and giving me a free ride. So I am still very much happy with Uber.

The process for getting a ride is easy through the Uber app. Knowing the identity of the driver and the car type and tag number before arrival gives an added measure of safety. Drivers are usually friendly and cars are clean. Frequent Uber user.

It's hard to imagine there are still people who haven't tried Uber. It's even harder to imagine people hailing taxi vans when Uber is available. Uber wins in every category: cost, safety, convenience, comfort, cleanliness, etc. Use it more while they are still burning through the venture capitalist money. Their cost will go up eventually, but the service is still going to be vastly superior to its alternatives.

Drivers have been very pleasant. Knowledgeable on various subjects, good conversation. Business minded people. Don't mind listening if you have a better route they can take. Always quick pick up when needed.

I took an Uber from the Memphis Airport to my hotel. The driver knew my name. I was told the driver's name, car color and model and his license plate. I knew ahead of time what it would cost. Everything went on my credit card. It was very easy. I felt completely safe.

If I could give them no stars I would.. I live in California and I am now in Greenville SC. Police and DMV allows me to drive with all my California documents but uBer does not. At first they said that I could drive, so I meet all the requirements and went to do my vehicle inspection in one of their recommended stores, paid, and then they rejected. So I called them and they said that it was because the inspection was filled out in the wrong paper. So I went to the store again, made them filled all the inspection again in their recommended paper only for them reject it again.. they screwed me up two times, lost money and time for nothing. I now understand why they are losing stock value big time.. because they really suck. I would never invest in this company ever. And I will never use their apps again.. Try Lyft!

UBER'S NEW SCAM CHARGING FOR CLEANING AFTER YOU LEAVE CAR. Me and my children rode with this creepy, stinky man. He dropped us off and an hour later charged us for a! cleaning fee for no reason. Uber drivers are now hitting everyone with cleaning fees and using Fake Pictures to prove it.

Rarely on time often never showing up. Insult to injury? They still charge your card for cancellation after they failed! There's also the issue with the app often taking the consumer out of their way for additional charges. Then there the back and forth to determine what went wrong.

I ride almost always with Uber because they has good prices, constantly has promotions and the most important thing is that they care for your safety. I’ve had situations with drivers that turns aggressive to other drivers or that they gets mad for requests you make them, even though that’s established within the fares, and once you contact the customer service team they immediately take notes on the matter and compensates you in any way or the other. Also, if you have an issue during your trip, they provides you with tools to get emergency assistance wherever you are.

Uber needs to make additional progress on safety issues. Be it for the driver as well as for the rideshare. I’m an occasional female Uber driver. I can say firsthand that driver safety is the last thing on their mind. I got a request to pick up Joe **. Once there I see 6 big built male passengers walking towards my vehicle. I rolled down the window and asked Joe ** to identify himself, and he does. He said Uber told them my vehicle can fit 6 people. My vehicle only fits 4 passengers! Uber Drivers have no idea how many passengers are being picked up. Uber should take measures to avoid possible dangerous situations.

In one case my son called for an Uber pickup. When she arrived my wife got in the back seat on the right side and slid across the seat. My son went to the left side but my wife was there, I told my wife she needed to move to the center. My wife is Vietnamese and has hearing issues. So after telling her twice I grabbed her jacket sleeve between thumb and forefinger and told her "firm Voice", "You need to move to the center so my son can get in." The female driver turned to me and told me to get. She would not have that in her car. They (uber) sent another car and my son filed a complaint. Two weeks later my son needed to get to a surgeon office for an appointment. The car they sent went the wrong way. They sent a second car but charged me for the driver going the wrong way. If I am to continue to use uber they will have to improve.

Earlier this year, a person accidentally (I assume) typed in my email when creating an account instead of her own. Our emails are only one letter different, so I can understand the mistake. I immediately contacted Uber to tell them that I had never signed up for an account with my email and to delete or disconnect it. I assumed that they had taken care of it, as I got no further emails from Uber. Now I try to create my own Uber account, but all of the other person's information is attached to it, and Uber's customer service just gives me the run-around, refusing to correct the problem, refusing to even UNDERSTAND the problem, and telling me to go create a new email and new account. Absolutely not! - I will NOT allow another person to use MY email address for an account. What part of this is okay? Uber is allowing another person to use MY email address for their account and refuses to correct the issue. What an incredibly lack of security!

Its overall service was great. The only major concern is lack of interior cleanness. Almost all of the cars were dirty and filthy as all window and door handlers were not clean (full of finger/hand oils).

We used two separate Uber drivers, one on the way to a concert in downtown Austin and the second driver took us back home. Both drivers were safe drivers, their cars were clean and comfortable, and they readily adjusted their thermostat in their car to accommodate our comfort level. The second driver that picked us up from the concert was able to get very close to the arena exit doors. We did not have to walk very far at all to get to his car after the concert. He was there waiting when we walked outside so we did not have to wait at all for him to make his way through the traffic to pick us up. Overall both rides were a good experience.

Newer vehicle, clean, owner was professional, dressed well & most courteous. Very knowledgeable of area, knew routes to avoid traffic congestion. Polite, helpful, on time and excellent driver. Will continue to use UBER.

I do not have Uber in the area where I live. But I use it whenever I travel in Mexico and the US. The worst experience I've had, in my 2 years of using Uber, was in San Francisco. I waited 14 minutes for a driver who didn't show up. He somehow canceled and went elsewhere, and I found out the hard way. It was annoying, but didn't cost me anything but my time. The overwhelming majority of times I have used Uber were great. Nice drivers who showed up on time, drove safely and gave great service. Most Uber drivers go above and beyond. They are happy to give travel tips to tourists and help with luggage. I always feel safe with Uber as I have the Uber car's description and license tag, plus a picture of the driver.

The Uber driver and vehicle were as I would hope in public transportation. He took the most direct route and got me to my destination in the estimated time. My only frustration was not with Uber but rather the Sporting Venue I attended. They promoted the Uber/Lyft as a good option and a specific pick up and drop off location. However, they did not have any signage or directions to the Pickup/drop off point. I think the idea was great, execution poor. Maybe the UBER/LYFT companies could provide some signs for directions to spot to the venues.

I took an Uber to my home recently, while my car was being serviced. My criteria when rating a ride: Timeliness, Cleanliness, Vehicle Condition, Driver Navigation & Friendliness. All of these were met, & the driver was very pleasant as well. I gave him a "5" star review on Uber's app. (I also tipped him $4.00 on a $12.00 ride) On these merits, I'd definitely recommend taking Uber. However, I do have issues with Uber charging me two days later for a ride I didn't request, or take! I am requesting a refund, But still.... I shouldn't have to argue with Uber Reps when they're at fault.

I've been using Uber for 10 years..when it began in SF, Ca. I used it in NYC, NJ and now Los Angeles, CA. I cannot drive due to my disability and before uber I had to live in cities with great mass transit like SF and NYC. But because of Uber and their amazing cost (comparison to a car) concern of their riders/drivers...I am available to live anywhere in the world now. (Well almost!) I've met amazing drivers, people...and in my 10 years have only had 3 or 4 drivers I've had to make a report on their behavior. (It's like customer service...some people are just not made for it).

I had not used Uber before and was staying at a hotel. I asked someone at the desk to help me order a ride for the next AM. That morning 6 Ubers showed up, all but one driver understood, 5 excused the order but 1 driver not only would not but was very ugly to me. My bank had to decline the charge as he would not. The next Am a wonderful driver came and helped me and I had a wonderful ride and great talks on my way.

My driver was very engaged and interested in getting me back to work from the dealership, having dropped my car off for service. He was open to my direction on a shortcut and we chatted about how he got into the business all the way to my work. He shared interesting details, was very professional, the car was clean and smelled wonderful and he offered to make any music or temperature changes I would like. It was a great ride!

I gave Uber my condo community gate code. They did not come to my door. I decided to wait at the gate. I hauled 2 large duffle bags, a carry-on and a backpack to the gate. I'm 72 years old, it nearly killed me. The driver was late. He said he doesn't enter gated communities. I didn't get my "within 10 minutes" discount. Next time I'll call a cab.

1. Ride arrivals times are frequently changed. 2. Prices from airport is 3 times than home to airport 3. When traveling abroad, frequently Uber drives cancels the ride and I am penalized. It is very difficult to get charged reversed after 2 times. 4. It is very hard to get customer service on the phone. 5. If I cancel, I pay the penalty but if driver canceled the ride, there is no reimbursement or discount on substitute ride.

I don’t like being charged a wait fee when they are not waiting on me. They pull up in right there and get in. There is no waiting on me. That fee should be shown before I tip the driver. You charge me extra for something that doesn’t happen is wrong. I would leave no tip are smaller.

I am a part-time UberSelect Driver-Partner, working in Montreal. Recently, Uber made some changes to the categories of Rides, adding UberComfort and UberPremiere. I contacted the support through the app, to inquire how come my 2017 Audi A4, a luxury sedan, isn't eligible for those rides, especially since I have a nearly perfect score of 4.93 stars, and all I have been getting is the worst ever run-around, completely ignoring my requests to escalate to a Team Leader or a Supervisor or a Manager/Director in my area whom I can ACTUALLY SPEAK TO, and they keep copy-pasting replies that make absolutely no sense whatsoever. I guess they're all the way in India the support team, because they can't even comprehend basic English.

Love the concept and it's much nicer than riding in a taxi cab with people who generally aren't all that happy to work there. This way you have a personable driver and can have a good experience. Haven't had one bad experience yet but if I did I would make it known to the company right away.

Better than a taxi any day. Taxi have ripped off its customers for years and finally, a alternative is available. Political pressure from the News and Politiations upset because they don't get the kickback from regulations threaten the company but Uber is safer than Taxi, you know who and the car coming to pick up even the location on the map.

Made a great friendship from my first ride to my appt! She was so respectful and I could talk to her about anything! I could put my trust in. I miss her so much! She always was there when I needed her! Now I have moved back to Illinois and miss the rides and talks we shared! I hope someday I can get a ride from her and talk again soon! Your friend Mary.

First, I picked UBER POOL as it was 40.00 cheaper than just UBER. I was given 89.00 for my complete fare on the app.. Which told me that was it. Didn't press anything else. THIS WAS THE COMPLETE PRICE THAT UBER put on my cell phone. The next day, I got a charge of 109.98, on my credit card. Plus I gave the driver cash tip. I DIDN'T approve any tip. They put an extra tip charge in addition to the 109.98. I was told that because I didn't take a picture of the day of service price, that it's my word against theirs. Basically calling me a liar. They now have a surcharge of LAX 4.50, 2.50 FOR PICK UP. Fee upon fee. Should have taken a taxi.

Overall I am very satisfied with the service and don't need to give any other advice. The price and service are both great and the speed of arrival is great, only allow experienced drivers for Uber not new comers please.

For the most part I've been very happy with Uber and their drivers. I do feel at times the cost is a bit too much but overall I'm very happy with Uber. In all the times that I've ridden with Uber I've only had one person who didn't know where she was going and took us way out of our way but other than that it's been great!

and 2 ways to determine who the person is should be shared between the driver and customer. This way there is a face just in case something goes wrong.

THE DRIVERS WERE GREAT! BOTH WAYS TO AND FROM THE AIRPORT. While coming back from the airport there was a major traffic jam. The driver took an alternate route because it was late at night, and he paid the tolls, so I tipped him well. He deserved it!

After an event the longer you wait to call Uber the cheaper it gets. Or if you walk away from the event to another place that is away from the event then call. They will almost always ask what kind of music you like.

We have used Uber about 6 times and have never been disappointed. The drivers have been wonderful. All have been personable and knowledgeable of the areas we were in. I would definitely use them again.

We have used Uber several times. Some are very good, some ok, and one awful. All have been punctual. But the quality and cleanliness varies. The awful one was smelly and we almost had an accident within two minutes. He ran the stop sign. The car was dirty and smelly and if we hadn’t had to be on time, we would have gotten out. The best one was an immaculate SUV. It looked brand new even though it was about 7 years old. The driver was polite, cautious, very neatly dressed. He had free water in front and in back and little cups with candies in the cup holder. He was a real professional and made the last leg of our trip a pleasure.

We used UBER in Romania, excellent experience, we did not need to use TAXI, bus, rent car, the UBER arrived withing maxim 10 minutes and we knew the status within seconds how long time we would need to wait.

We got an Uber driver when in Orlando and he was magnificent. I tipped well, so he came back to Universal Studios and picked us up for free. Gave us his cell number. He drove safely, was courteous, and very accommodating. Answered many of our questions about Orlando as well, and Florida in general.

My last experience with Uber was with their scooters in Washington DC. It was an amazing experience! It's a whole new way to see the city - and it's especially fun if you do it with friends. My friends and I went from Pennsylvania Avenue all the way to the National Mall and back -we had a blast. It was affordable, convenient and definitely worth the try. Can't wait to go back to try it!

I used Uber while I was on a trip in California. They are a great company that I would recommend anyone to use for their transportation service. They got me to my destinations safely and were friendly to me. I like the ride-sharing service too to help save on cost.

I only take it when absolute necessary because I feel like the people aren't screen properly and that there's a high chance that I could be assaulted or killed by the driver.

Uber is lifesaver in the greater DC metro area. Bethesda, Rockville area travel has become much better. I think Uber has benefited businesses along Rockville Pike. Now I can Uber and go to various restaurants and stores along the pike without having to wait inordinate amount of time for a cab or bus. And the drivers are always polite. I think free wifi along the greater DC area would be especially useful for businesses along the pike to invest in. This way tourists with no data plans can benefit from Uber and travel along the many stores and restaurants in that area.

As a driver you are always wanting to protect yourself by having a dash camera to present evidence for any allegation, I had to file a police report with the Philadelphia Uber hub Office for not submitting my - camera footage and even possibly performing negligence by using my - camera footage with my customers and myself in inappropriate ways. When traveling with any company such as even uber. When they have no way of protecting the customer or driver to reassure nothing happened that was illegal or immoral there is a security concern.

Very good service with clean vehicles. Price was as expected. Arrival of driver was in a very rapid time frame. Courteous service. Did not have any apprehensions as to safety, reliability, or comfort.

I had taken an Uber ride from one location to another location and they got me where I needed to go and it did help out to get me from one place to another since I needed a ride and they were nice to get me where I needed.

I was on a business trip in CT and used Uber the entire time. The app is great and easy to use. The cost was a bit higher than I normally pay for a taxi. The drivers for the most part were nice, just a few words here and there but there were some that were so talkative.

The drivers are nice but Uber really needs to update their maps. The maps take the drivers in the wrong direction and customers are charged a pickup fee. This is both unfair to the drivers and to the customers. Please update the maps!

I have been with Uber for over 5 years now and I am a frequent user for work, personal and food rides. I also am rated at 4.83/5 which should tell you that I am not one to be rude or complain about every single bit, until now. Last night I took the uber pool due to the insane surge charge but I didn’t think my experience would be horrific. I live 1.7 miles away from my pick up spot which is roughly 10 minutes at most away. It took me 30 minutes to get home. If this was traffic I could understand but it was the unreasonable amount of pick up and out of the way route that caused all of this.

I had an accident with an Uber driver in Mexico City. The car that I got into had no side mirror. The Brakes were not working properly either. I almost got into an accident twice. The driver's conversation was unpleasant. Being a foreigner he was very curious to ask where I am from and what brought me to Mexico. I replied to be a tourist and thought that conversation is over. He became very rude and asked me if I came to look for a Mexican husband. I never answered and kept quiet. He took the wrong route and made several in requested stops. Having in mind it was uberX. He continued. Asked me whom I sleep with. He literally stopped the car and asked me to wait for him text someone. I asked him to let me go and take a different driver but he locked the doors and didn't allow me.

I have had my account completely hacked to where I cannot sign in or view it. Someone spent over $1k in Uber rides on my credit and debit cards linked to the account and when I dialed the only number available (safety line) I was told I would need to wait until another department emailed me. I didn't hear anything for almost 24 hours and when I did it was a prompted message that did not help at all. It has been almost 2 days and I still have no received a phone call or any helpful support via email. This is a nightmare and the WORST customer service I have ever experienced. I am going to be filing a police report to the person who myself and the driver caught fraudulently using my account and looking into an attorney for Uber not making identity theft a priority and rectifying the situation on their end.

I requested an 8 mile ride in Boston on a Saturday night around 1:00 am that was coming up around $55 on the app and Lyft was around the same rate. Ended up taking a regular cab that cost me $20. Beware of high rates.

I’ve been driving off and on with the company since 2016. Since I have been driving in a new place, I noticed Uber is taking more than 50% of the fare. A passenger paid $7.52. Uber took $4.52 and just gave me $3. I have driven for 13 hours and not even paid $100. Majority (99.9%) of my fares never hit $7. Where I was making over a $200 a day, now it’s $60, $70 maybe $90. And don’t forget to tack on a full tank of gas which is over $30 for my car. And the maintenance upkeep that I accrue more quickly because of rideshare. I will never drive nor think about riding for or with them again.

Uber is overcharging for Toll fees. When In Florida the Tolls fees estimates between $ .75 to $ 2.00. Uber price shown will be Example $ 16.73 for the ride. After you take the ride you get charge 28.23 and when you check the account it's telling you that you got charge for Tolls. The driver never took the toll route and you try to contact Uber company and they take long to get back to you about the issue of being overcharge. I try to email them and let them know about the extra charges and why am I being charge for a service that I didn't receive.