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Reviewed Sept. 21, 2023
I tried getting information about a ride for my son. The guy was barely understandable and then hung up on me. I will never use Uber again. I’m switching to Lyft! My mother has had multiple issues with Uber drivers and customer service also! Just dumbfounded right now.
Reviewed Sept. 20, 2023
I drove for Uber for 5 years. I get hit by a person driving the wrong way on an off ramp to the highway and they close my account for an investigation. That was 11 months ago. Today I get an email stating the investigation is complete. Glad I don't rely on Uber for an income!! I had over 9,500 rides and a 4.8 rating with them. It's really not worth it in the end. Most of the profits go to Uber and not the drivers. When they come out with a driver friendly application sign me up as long as it isn't affiliated with this company. When factoring in the wear and tear on your vehicle and gas prices there isn't much room for profit.
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Reviewed Sept. 19, 2023
I've driven for Uber for four years. Every time I've had an issue with the app, pay outs, or active status, dealing with customer service is a nightmare. I've been hung up on, chats ended after they give a rude response, and told so many times that the escalation dept will contact me which has never happened. They do not treat their employees with respect.
Reviewed Sept. 17, 2023
Make sure that you’re in a popular, busy area if you need a late night ride. Heaven forbid if you’re at a bar a little out of the way, bc odds are good that a ride won’t be available. I walked home. And it’s not the first time. Useless.
Reviewed Sept. 17, 2023
I accidentally left my phone in the car after coming home from an event. 5 minutes after being dropped off I realized my phone was not in my possession. I then proceeded to go through Uber to contact the driver. I did this process multiple times and the driver refused to answer his phone. Uber themselves even tried to contact him and he refused to answer. They then told me they would contact him today and provide me with updates throughout the day, it's nearly been 24 hours and I haven't received a single update. I am now under the impression the driver has decided to keep my phone for himself and Uber has stopped trying. Take my advice. If you need a ride use Lyft. Uber is terrible!!!
Reviewed Sept. 16, 2023
I needed customer service assistance for an issue I was having regarding the driver's dashboard on my app. I spoke to 3 different representatives who spoke broken English and I could barely understand them and the could not comprehend what I was asking them. They said they sent emails to me that I never received and they said they could not hold on with me until I received the emails and they disconnected the calls!! Uber has an incompetent staff. I am still having an issue with no one to help!!! VERY FRUSTRATED AND WILL POST THIS ISSUE ON ALL SOCIAL WEBSITES.
Reviewed Sept. 16, 2023
This company is the worst; overcharge and constantly adding extra charges to my account. The customer service takes hours to respond to your questions and no contact number to call. This company is fraudulent.
Reviewed Sept. 10, 2023
On Friday October 8th, at approximately 11:00 AM, I ordered an Uber through the Veterans Administration to take me from the V.A. Outpatient Clinic in Cape Coral (2489 Diplomat Parkway E, Cape Coral, FL 33909) to my residence in Fort Myers. After I got into the car, the driver began working with his cell phone, apparently attempting to have it map out the route to my residence. It quickly became apparent that the driver spoke absolutely NO English - none! He continued to work with his phone, and twice got out of the car to attempt to speak to the drivers of other vehicles that were there to pick up other patients departing the facility. None of those efforts were successful. On several occasions, he actually drove around the facility parking lot, apparently trying to get a signal to his cell phone. Again, with no success. He continued to ignore my request to take me home.
After no less than 25 minutes, and using my cell phone to get directions in Spanish, I was able to convince him to leave the facility and take me home. Why should anyone who speaks NO English be permitted to pick up customers at a location where EVERYONE speaks English! Uber's response to my complaint was to tell me to have the Veteran's Administration file the complaint? Really?
Reviewed Sept. 7, 2023
In reviewing my bank statement, I noticed that there was an Uber charge for $19.99 that I did not recognize. I "chatted with an agent" for an hour and they couldn't resolve the issue. Then, I get an email saying they refunded me $14.99. WTF? So, after spending an HOUR trying to get them to explain the charge, which they couldn't, I still had to pay them $5??? Uber customer service sucks.
Reviewed Sept. 6, 2023
Uber clearly has been adjusting the fares to better suit themselves. I dropped off a customer a couple of times when I could not accept due to service issues. Once the customer got to their location I was able to accept. He was picked up and dropped off. I called Uber and told them that I needed a fair adjustment due to service issues and customer service is just simply set online with me for 10 to 15 minutes while never writing anything, never assisted me and when I got frustrated they continue to just watch and read the messages. I'm just over this company. It's such a SCAMMMMMMMM!
Uber author review by ConsumerAffairs Research Team
Founded in 2009, Uber launched its rideshare app service in 2010. Uber’s easy-to-use app lets consumers connect with drivers in over 500 cities worldwide.
Uber car options: Uber’s Economy, Premium and Accessibility options allow consumers to choose the vehicle that best fits their needs, whether they want small cars for quick routes or luxury cars driven by professionals.
Uber for Business: Businesses can enroll in Uber for Business, a ride management platform that allows small or large companies to monitor employees’ travel expenses.
Uber deliveries: Uber also has delivery services. Businesses can use UberRush to deliver products to customers, and participating restaurants can use UberEats for their food delivery service.
UberPOOL: UberPOOL allows consumers to share their ride with others to save money. Requesting UberPOOL matches consumers with others traveling in the same direction and splits the fares between them.
Self-driving car research: In 2015 Uber announced their collaboration with Carnegie Melon to explore the potential for self-driving cars. As of 2016, Uber is performing its research and testing in Pittsburgh.
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