Uber Reviews

Holy cow I was in town celebrating my birthday in West Los Angeles so I decided to take an Uber because I was on vacation. First off, I'm never coming to Los Angeles ever again, it's just not the same city. Second, my uber driver whose name was supposedly Adam but it clearly was not. He didn't speak any English which was concerning and the car smelled like bourbon and pot. I really needed to get to my destination so I went along for the ride. This guy who is probably an undocumented person was nodding off at the wheel and swerving into lanes. I was in a panic and I told him to pull over immedietely. I think Uber needs to install better guardrails. I hear that people can purchase citizen's profiles and rent them and this was clearly a case of that. The guy didn't speak any English and he was hammered. Bad bad bad, never using uber ever again.

A cluster at Newark airport. Location was pinged accurately but they never showed up despite updates. Customer service was useless. Do yourself a favor and pay a little extra for a cab. Your time is valuable too!

Unfortunately, Uber services becoming bad and bad. For example today I waited 15 minutes, then the trip was cancelled. 14.90 Saudi Ryal was charged and was not put in my wallet. This the third time. This is simply robbing! I can provide you with the time, date and charged money for a trip cancelled by your administration. Really, it is frustrating. Tell me how can I return the 14.90 SR.

Was overcharged. I was stranded with my son in Fullerton Ca. My reservation for my car rental I had, they didn’t let rent it. So my husband booked a Uber ride for first time. He said it was 504.00 from La Mirada to Stockton. Which it was a lot. But then was the only way back. When I got home. Drivers calls later after an hour said he need a code to finalize my route. That’s my first time, he didn’t say anything thing before getting out. So he finalized the ride way later then uber charged me 1,554.00. Why would they say 504.00 then send an email saying it’s only for 7 hours or 100 miles. I wouldn’t never got an uber ride. That was my rent money. That’s horrible. Why would they say 7 hours or 100 miles that doesn’t make sense. It’s been a week today uber not responding fast enough.

This has become the worst taxi service. When I order a ride from the grocery store to home? My trip gets canceled 3 times the first 3 trips are $15.99 to $21.99. 4th request $25.99. As soon as I get home I put the same trip in again and it came up$10.99. Their ai customer service sucks and did nothing but close the issue. Not one real human to talk to. You're now on blast everywhere for your deceptive price gouging tactics that are illegal.

Steals money. They charged me $9.99 out of nowhere. I haven’t used Uber in so long for the same reason. I even have a new credit card. Bad company. Impossible to talk with them. I want my info to be delete from them forever. Bad business.

Very bad customer service. They charge my card several times and never return the money. Uber needs to be sued for stealing people's money out of their accounts. Also, they had the audacity to charge my card when it wasn't even on my account 😤.

What a shame. After years of being your customer, when I have one issue, you help the support team passing around to other techs, and at the end, nothing is solved. Waste of time.

Used pre-selected pickup time to come back from venue, they cancelled and told me to rebook the original amount of 32 dollars, new booking 987 dollars. Daughter had to walk 4 miles to get taxi. Had to go to hospital the next day for pain in knee; she had surgery in the past. Uber left us high and dry with nobody to call; not worth it.

I was in Montreal, Canada and needed a ride to the airport. I was comparing Uber with Lyft prices. Lyft was about $36 and Uber was $30.20. The guy at the hotel was shocked by that price. I took it. Turned out they were quoting me a price in $U.S.$. This was actually over $41 in Canadian money. More than my Lyft would have cost. I was hesitant to go with Uber. I had an issue previously where 3 times in a row they had said I had a ride and I guess they couldn't find a driver. How about saying, 'Looking for a driver.' I see this dishonesty is a pattern. So, great job. You fooled me. Another peon suckered. Now you've got another 1* Review, with details. I also reported this to Uber. They gave me some refund of about $0.46 which I assume was that day's exchange rate difference from when I rode 2-3 days earlier. Another insult. Not addressing the issue at all. I assume no change in this completely dishonest policy. I will be sure to badmouth Uber from here on.

Unacceptable delivery quality and customer service. Not only was the driver rude and careless to the point of nearly dropping my meal, but the food was totally cold upon arrival. Expecting edible temperature and respectful handling is the bare minimum. I won't be using this service again anytime soon.

Uber’s convenient, but I’m concerned about driver pay. They handle the real work—traffic, passengers, car maintenance—yet keep only about forty-nine percent of each fare. I’d love to see them get a bigger share so this stays sustainable for the people who make it possible.

1st time use of Uber for an ER visit on a Sunday here in Henderson NV. Won’t ever use them again, the drivers were good but the last driver took over seven hours the following day to return my belongings I l accidentally left in his vehicle after having exit my emergency ER visit. I wasn’t feeling well and forgot one small travel bag with my wallet ID and medication inside. I had to wait 7 hours the following day, couldn’t pick up my medication without my ID. Called the driver 6 times the following day and he gave me unreliable return times of my items. I tipped the Uber Driver for the returned items but the Uber company also charged me an additional fee. Why doesn’t Uber instruct it’s drivers to look in the backseat for any left items before the passenger steps away?

I have been using Uber to provide an elderly relative with rides to and from church. In concept, it seems workable, and sometimes it does work. Other times, it doesn't. Here are the problems I've had:

This review is solely for Portmore Jamaica. I did not start using uber until I arrived there. It was a living nightmare the whole 7 months we were there, because uber was our only source of transportation.

Do not use this company. They have a scam going on with 1st/Uber One and then adding this monthly charge on you card.

Gone the days when Uber was protecting the traveler's interest, not anymore. Few years ago, the car had a malfunction and stopped totally at the exit from the interstate. The driver kept the charge! I contacted Uber and immediately they refunded the ride. Few days ago, on a trip to Spain I ordered a ride from the airport, walked to the pick-up location. I saw many Uber cars picking up their passengers. I waited for my driver 50 minutes. During that time, I called the driver 8 times, but he never picked up the call. When he arrived, he apologized stating that this is his first time picking up a traveler from the airport. When asked why he picked up the order knowing he has no knowledge of the airport, no answer.

A reservation was made for a ride from Bradley International Airport to our home approximately seven minutes away. This reservation was for a ride that was needed two days later. A confirmation was immediately sent to us. The flight number was included in the reservation and clearly stated tracking on the flight would be done. No further correspondence from Uber existed. Upon arrival at BDL, there were no Uber drivers. We waited approximately 30 minutes with three tired twelve year-olds in tow at 11pm and had to take two taxis home.

Booked a ride the night before. Cost was $22. Next morning, we were ready 10 minutes early. The ride now cost $13. Uber would not make a good-faith price adjustment/ credit and were obnoxious about it.

If I could give a 0 I would ... Several of grocery orders pick delv the drivers are stealing the orders or not delv to my home as they should and delv. The delv was very late to be delv by 9 pm. I got text from delv person that, "We had arrived," and said I need to come and get my groceries!!! "Nope. You are the delv person. Bring to my door," She said and drove off with my groceries. I was so mad!!! Today's order was water and gum. The delv person Sharon sent me a message she can not find my apartment. I gave her detailed instructions then I get notice order has been delv. Not here... She put the water and gum on the road somewhere in apartment complex.

I give this driver zero stars. I ordered a ride on Uber with my computer and printed out a receipt. The driver refused to accept the receipt as proof of purchase and left me stranded at 4 o'clock in the morning.

If you've ever considered driving for Uber, I should share my experience from the last few days with you. At first I was optimistic about enrolling in a rideshare service as a driver, even though my vehicle will surely suffer. However, my optimism quickly turned to frustration. If you will take a moment to look at the photos I've uploaded, I've snapped a screen shot of two fares that I picked up back to back last week. In one photo you can see that the fare I received for driving 7.42 miles was $15.03. In the next photo you can see that the fare I received for driving 19.18 miles was $14.28.

This Uber company in Manchester City steals my money, two minutes after I booked ride with them from Manchester City to Manchester Airport they cancelled my ride, after 15 hours two hours before departure they sent my cancellation by email, I almost missed my flight with my family and lost my 4 flying tickets. Thanks god I found immediately normal taxi to take us quickly to Manchester Airport. I don’t recommend this company to anyone. Be aware of them.

I am extremely disappointed with Uber’s lost-and-found process. Leaving my phone in an Uber was an honest mistake, but what happened afterward was far more frustrating than losing the phone itself. It took me over seven hours to get my phone back—not because the driver was unwilling to help, but because it was nearly impossible to reach a real human being at Uber who could assist.

6/29/26- I'm a 75-year-old cancer patient after treatment waiting for Uber ride home under the Porte-cochère in front of the cancer center. The app indicates my ride arrived, while I was checking the license plate a passenger was leaving the vehicle. As I approached the vehicle it took off, not capable of running after it I was waving my arms, but it kept going. The app indicated I was on my way home in that Uber. My only option was to cancel it. The app cancelled it but didn't allow me to order other rides because when I pressed confirm it went blank.

My experience with Uber was enough to ensure I won't use them again. After a single ride, I was charged for an Uber One membership I never knowingly signed up for. Getting help to reverse the charge was virtually impossible, with no easy way to contact a real person. Between the poor customer service, questionable billing practices, and the way drivers are compensated, I won't be giving Uber another cent. I'd rather support local businesses that genuinely care about their customers and workers.

I drive for UBER because I recently got laid off and wanted to get a little bit more than what I was getting sitting at home doing nothing from unemployment. Uber GPS is the worst and not updated. 1. It will take you through EZPass lanes and will make you work for the tolls that you were charged for by having you submit proof that you were charged because apparently UBER GPS did not pick up that you went through toll road and even if you provide proof with EZPass receipt that align with the trip, they still won't pay you and that's exactly what happened to me and UBER robbed me of my almost $60 in toll that I paid out of my own pocket and after going back and forth with them for over 6 days, they closed everything by saying it was resolved and it was never resolved. One trip while I had a passenger with me, UBER GPS tried to take me through on coming traffic when that road is closed for 2 ways during that time.

The customer service is absolutely horrible. I am sitting on the side of the road because I do not have my ID on me and they want me to confirm my ID when my ID is in my totaled car that I almost lost my life in last night! I got hung up on 5 times by customer service agents and I am just fed up with the whole situation and will be deleting app and moving on with Lyft.

If I could give no stars I would. Uber should be ashamed of how they threat drivers and customer. Today I accepted 4 gigs and each time I was kick out of the gig after I was at the place leaving me with no choice but to drive again. I lost money and gas. Then in the top of that one of my gigs was not pay in full. I hope you get a class action law suit. My name is going to be there. Uber is a fraud and a swindler! And you guys erased my review? That’s illegal!! The Federal Trade Commission (FTC) strictly regulates online reviews. Under the FTC's "Rule on the Use of Consumer Reviews and Testimonials," suppressing, hiding, or deleting negative reviews counts as a deceptive business practice, and offending companies can face massive financial penalties.

I was charged a "Cancellation" fee for a ride I never requested/ordered. After inquiring about this charge, they refunded the amount to my account for "Future Use". I protested and they reversed the charge back to my credit card. Then while sitting outside a Tim Hortons at corner of Woodroffe and Fallowfield, WHICH IS ABOUT 7 - 10 km from where I live I get a call from an Uber driver saying he is waiting for me outside the Tim Hortons. My issue is how did the driver know where I was. I have asked the rep from Uber (Priyanka) three times as the communications below:

I book a pickup a day in advance to go to the airport, I got a notification with the confirmation and the price that I have to pay, which I didn't have any problem. After my ride I got the receipt with a totally different amount, it was almost $10 more including booking charges and also tolls. Before they gave me a price I assume everything was included, but I was wrong. Uber is a rip off company who doesn't really care about their customers and from now on I will use a different platform or support local drivers to go places when I needed.

I'll give it minus three stars because of my extremely bad experience. I was leaving the LaGuardia Delta terminal on June 15 at 12.15. A man who introduced himself as a dispatcher for Uber told me that there were no cabs at the terminal because of the renovation and signaled an Uber car to pick me up. I expressed my concern that Uber could be more expensive, but he reassured me the fare was going to be the same as a cab. I gave the driver my address on the Upper West Side. At the moment where the driver should turn in to the East River Drive, she kept driving straight, going north! I was trying to stop her, but it turned out she spoke absolutely no English! She kept pointing to the map on her phone that was showing the route through the George Washington Bridge! I couldn't get off because we were on the highway, and she continued not to listen.

Absolutely horrific!!! Absolutely ZERO customer service. My husband sent an Uber for me because my flight came in late. Not only did he not speak English, he was on his cell phone and in broken English asking me for directions to the house. Fast forward to recently! (Today) I Just received a credit card charge that was unknown to us. Tried to call customer service. At this point I have to laugh. After 5 minutes of them trying to sell me an emergency fall down button, (just imagine…. pushing that button and getting no one that’s speaks English). I said I just need someone to talk to me about a charge…. "Ok let me transfer you." They transferred me to a life insurance agent. Now I’m irritated… "Please sent me to your account’s department." (Click… hung up on me.. so now I have to start all over again). Same bs… hung up on me.

Uber canceled my $38 promotional yearly Uber one, then when I asked for them to reinstate it, they said, "The promotion is done; we can't give it to you at that price. You have to subscribe for the full price $9.99 a month or $99 a year." This was their fault, and I get to bend over and say yes, please, instead of being taken care of because it was their mistake, not mine!!!! Stupid and unfair.

Nasdaq building and called again. The exact scenario repeated itself. I canceled again and walked the 16 blocks to my hotel. Later, when looking at my credit car I booked a ride in NYC. I was in front of the Nasdaq Building. They gave me a pickup location over a block away. After getting directions from a police office I walked to that location, which was not a specific address but something like 47th and 7th. There were literally several hundred people and scores of cars.

We've used Uber numerous times. Usually, acquiring/confirming a ride takes 2-4 minutes. We've tried twice now, to get an early (3/4am) morning ride to the airport, once by booking ahead - driver "No Show", and recently planning 30 minutes ahead of time. The most recent time, the Uber App timed out twice after 15 min and even trying to "up-sell" us to "priority". We canceled and drove our personal vehicle (long term economy parking $144). Bottom Line - Do NOT TRUST Uber to be there in the early morning to transport you from Sparks to Reno Airport. Very disappointing service. PS I'd give "0" Stars, but unable.

I have used Uber for YEARS, in many different cities. The last 2 that I have gotten, in my home town, were horrific. I guess they just hire anyone and do not care about the safety of their riders. Nice try on the Uber "support team" to try to place blame on the rider (me). Because the last driver made me so uncomfortable I asked him to drop me off at a gas station. Which he refused. Uber is saying that I changed the drop off point. NO this guy was 100% out of line and unsafe.

Don’t use Uber ever!!! They scam and price gouge senior citizens who don’t know their options and are uncomfortable with online companies! I would give 0 stars if I had that option!

I wish I can give Uber less than 1 star. Horrible company that would rather blame their ratings on the drivers more or rather than the company. This company does not value their customers, consumers nor their drivers! Uber has taken money from my bank account, duplicated my charges, gave me unknown charges, and worst of all took money from my account while I was booking a round trip ride, never booked the trips but $110 gone from my account for over 24 hrs! Uber won’t release my money. It’s been well past 4-6 hours hold, not sure why my money was being held in the middle of booking my rides; which caused a huge inconvenience to me. The customer service sucks both online and on the phone. Uber needs to do better!

My spouse contracted Uber for an early morning trip to the airport at 4:00 am. The trip was accepted by an Uber driver and at 4:00 am, I was already outside waiting as is recorded by my security camera. I waited several minutes, but the Uber driver didn’t show. I didn’t pass the Uber driver on the way to the road and didn’t want to miss the flight, so I drove to the airport myself. At 4:18, my security camera let me know that there was someone pulling into my driveway (the Uber driver finally arrived). The driver pulled in, turned around and left right away, and not only charged for the ride but charged an additional 9 minutes of waiting time to me. I we tried to dispute it with the Uber bots and were denied, even with video proof. **