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My Uber driver was such a dangerous driver and spoke no English and pull the car over at the side of the road and then the legal lane got out of the car and left me in their car for 15 minutes while they went shopping. Put in my life in danger, and then tried to turn down a wrong Way streets twice and almost hit another car head on after trying to go around other cars by driving in the oncoming traffic lane. I have a video and proof of this and all Uber offered me was five dollar credit. It’s obvious that there is no human handling these issues. It’s all AI that is poorly programmed and just a prime example of the zero human handling or care that Uber does not have towards their clients. All they want is money and profits and your life and safety is zero importance to them. They’re disgusting and should be held accountable.
A passenger urinated on my back seat. The seat is a dark black color so pictures would not show the stain. Uber refused to compensate me for the professional cleaning I had to avail myself of. I can still smell the urine. Uber is unbelievable.
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I have not used Uber in a long time and was dismayed to see a Booking Fee on top of the ride fee. Uber states that Booking Fee is stated upfront, but it was not noticeable and they need to be more transparent. I did not notice the Booking fee before or after the ride, and tipped the Uber driver way more than 25% if you count the Booking Fee. Uber needs to be more transparent. I will avoid Uber as much as I can moving forward.
I tried to book a ride on 5/15. I was charged 3 times, the app kept saying locating a driver, never got picked up. They are still holding my money, it will have been 3 days before I get it back. Customer service tried to blame it on my bank. Horrible experience.
My ride was standard good per Uber rules etc, however the driver Muhammad! This guy reports he found my phone I dropped in the back seat, then says to corporate it's not mine as I fully characterize my busted screen, color, make, and model. Not to mention this is my company phone so I really need that. This guy won't call back or return it, worst of all this guy only lives two streets over, following my phone on GPS all day and night for 3 nights! I use to live and swear up and down by Uber but it only takes "One Bad Apple" to spoil the bunch. What's up Lyft?! Looking mighty fine right now!
I rode from Carlingford to Retina Eye Clinic in Strathfield by Uber on the 03/05/2023. On the way up the driver was an honest man who charged me only as much as the route taken. On the way back the driver has deducted the right amount the first time and billed me again for $41. The driver is obviously dishonest. Moreover Uber has no direct contact details for passengers to lodge a complaint or look into help refund an invalid transaction. There is a danger in you storing our Credit card details. I have never had this experience before but have been taken aback with this experience. Uber must have contact details for passengers to lodge complaints and also really need to take strong actions on dishonest drivers as this is a paid service with no room for scammers. I will like my funds refunded ASAP.
Kamalini/ Also known as Kay **
My son left his phone in an Uber and the driver threw it out the window. We were able to find using life 360. Uber automated customer service was no help at all, they kept sending the required info to the lost device.
I left my phone in an Uber. I tried to log into my Uber account from my computer, but once I entered my email, Uber would send me a 4 digit pin on my missing phone to enter into the computer!! My girlfriend has an Uber account, so I reached out to Uber help 2 times using her account. Both times I was sent a link to select where I was prompted to enter my email address and once again, was sent a 4 digit pin ON MY MISSING PHONE to enter.
1. I had the "Find My Phone" feature enabled on my phone.
2. My driver mentioned he lived near me.
3. My driver also mentioned that I was his last ride for the night. (10:30 PM.)
4. My Smart Watch could connect to my phone from a distance.
I found where my phone was (where he parked his car), and drove close enough to my phone for it to connect to my watch. I was then able to retrieve the 4 digit text message that was SENT TO THE MISSING PHONE, enter it into the computer, and was finally prompted to enter my password. For Uber to send a 4 digit pin to a MISSING PHONE...it makes absolutely no sense.
How does Uber expect a person to be able to log in to their website using a 4 digit pin THAT IS SENT TO A MISSING PHONE? I know it was my fault for not doublechecking the car to ensure that I had all of my belongings, but Uber provided absolutely NO HELP in logging into my account. There is no phone number or human being customer service rep to actually talk to. It was extremely frustrating to deal with and I will not be using Uber anymore.
I left my wallet and phone in my Uber ride by accident. The next day I contacted the driver. The Uber driver said he had my wallet and phone then requested 350 US dollars to return it. I contacted Uber to tell them what happened, a few hours later the driver texted me he threw my items away. I contacted the police, I have a police report. I had replaced my debit, credit cards and driver's license since.
Two days later he contacted me telling me he was outside my gate and he had my items. I now have my phone and wallet from him. However, it was three days later and I’ve already paid money for a new phone and the replacement items I thought he threw away because of his threats. Now Uber is requesting I pay the Uber driver 20 more dollars to the driver because he has now stated he has returned the items. Also, my card on file doesn’t work anymore because I had to replace it. I do not want to pay this Uber driver and I would like to be refunded for the trip and reimburse for the phone I had to replace and the driver's license I had to pay for to replace. Uber has not reached out to me about this issue yet, it has been a week. Uber doesn’t care about its customers from my experience.
Uber agent had told me that someone reported me.When he called me back, he told me to clicked payment section so that Uber can reimbursed for two cancelations and my offline time. But he finally had stolen my hard earning of 467.81 plus 70 dollars reimbursement. When I reached Uber agents, they told me that they had specialised team but those team closed my case. Uber had agent who scammed Drivers. Be alert and careful. Uber sucks!
Uber author review by ConsumerAffairs Research Team
Founded in 2009, Uber launched its rideshare app service in 2010. Uber’s easy-to-use app lets consumers connect with drivers in over 500 cities worldwide.
Uber car options: Uber’s Economy, Premium and Accessibility options allow consumers to choose the vehicle that best fits their needs, whether they want small cars for quick routes or luxury cars driven by professionals.
Uber for Business: Businesses can enroll in Uber for Business, a ride management platform that allows small or large companies to monitor employees’ travel expenses.
Uber deliveries: Uber also has delivery services. Businesses can use UberRush to deliver products to customers, and participating restaurants can use UberEats for their food delivery service.
UberPOOL: UberPOOL allows consumers to share their ride with others to save money. Requesting UberPOOL matches consumers with others traveling in the same direction and splits the fares between them.
Self-driving car research: In 2015 Uber announced their collaboration with Carnegie Melon to explore the potential for self-driving cars. As of 2016, Uber is performing its research and testing in Pittsburgh.
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