Consumer Complaints and Reviews
An Uber driver ran over my mailbox... Ok stuff happens. But then he drove away after he untangled his bumper from the wreckage! We contacted Uber because this is considered a hit and run and the driver will be arrested. No response. It’s been three days and the police are baffled by Uber's customer service... Only cryptic emails. Uber should be sued for their lack of response when dangerous people drive for them and they don't react.
Doesn't matter if you agree to price surge. You are forced to agree when you have no other means of transportation and need to get home. Uber needs competition and when they get it, I will never use them again. They won't be able to surge as high then, and it won't matter if they are the cheapest. You earn my customer loyalty when you charge me fair prices even though you don't have competition. Under a mile and $28.95. ** you.
I started driving for Uber when I saw an ad on my phone claiming that I can make up to $35/hour. I drove for a total of about 30 trips. I came nowhere near making $35/hour. The fact is, after my expenses, I made as little as.15 cents per mile, equaling my guess of less than $4/hour. After around 60 days, I received a notice that I had to pay for a car inspection. This is when I decided to stop driving for Uber. So I have two complaints: The first is that Uber is falsely advertising the pay rate for their drivers. How can they keep getting away with this? Second, when I informed them that I would no longer drive for them, they blocked me as a rider. Childish and petty are the words I would use to describe Uber's business practices.
Been trying to start for weeks now. I'm trying to do this on the side. I know I'm not going to get a lot of money out of it. Their support is a joke, like somebody mentioned. I uploaded all of my paperwork. It was not going through and I had to contact them. After weeks of standard replies they finally sorted it out. Now I had to go through a background check. There is no way you can do that through your account profile. I waited on them to send me a link so I can do it. I finally did it. I received an approval and I was ready to go. I was given a $50 towards my first ride if I do it by midnight the same day. Got home ready to go only to find out my account was suspended for some reason. I go through my email to find out that they did a second background check for some reason and listed me in San Francisco even though I live and have all my paperwork from IL.
So again weeks of explaining, talking to an actual person from Checkr - the company that does the background check, only to find out that this is solely UBER's mistake because they listed me in the wrong city. And the person from Checkr said they just need to review this and fix it. After numerous of emails again and people that have absolutely no idea of what they are doing, after promises that they will look into this and I will get a response in 48hrs... a week later they finally sort everything out and my account was activated yesterday. Only to get an email and a message that because of long inactivity they will deactivate my account if I don't take a trip within 3 days of now. Really??? I have not encountered more unorganized, problematic company. At this point this is just ridiculous. And I know it's not worth it. At this point I'm just going to make sure I write them up anywhere I can.
DO NOT BUY UBER GIFT CARDS!! I purchase a $50 gift card and my account won't accept the promo code! I will push this issue because all UBER did was text me the same instructions which are on the back of my "WORTHLESS" gift card! Customer service is non-existent! The new gift card "rip-off" rollout was late September and apparently there are issues but don't expect UBER to help! My recourse? I didn't pay cash but now the "hoop-jumping" begins between GameStop (where I purchased the card), UBER (no one to talk to) and my credit card company!
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Uber is about the worse company for customer service. You can only deal with emails back and forth until you give up. This practice should be illegal. They should be required to have an active customer service line where people can call to have their problems resolved. For one their surcharge pricing is nothing short of price gouging. My daughter has had to pay $31 for an $8 fare. Also on a different trip when my other daughter left her bag in a car, the driver never got back to us and Uber just kept emailing contact the driver. It was ridiculous.
Wish they had Lyfts by us. Uber is a great concept but they are really blowing it. My last issue was when they tacked $80 on for cleaning to one of my daughters Uber charges. After the driver told her and her friends there would be no additional charge, we didn't even bother trying to call and complain because we know you cannot complain or even reach a customer service agent. This will become a very dangerous practice. Someone will need to step in and insist they have customer service agents available to speak to.
I was waiting for a taxi at my hotel when I was approached by an Uber driver telling me he would give me a $20 cash flat rate to where I needed to go. I declined, as I had no idea who this idiot was. He then got angry with me and started yelling at me asking if I was that much of an idiot that I would spend my money on a taxi. I have never been spoken to that way by a taxi driver. Also, a registered sex offender down the street from my house, drives for Uber. You never know who you're going to get. No thank you. I'll continue to use the same taxi service that I've used for years. A child molester will not be driving my children. HELL NO!
I strongly discourage everyone from using Uber. It's only worked 1 out of the mere 3 times that I tried using it, which is plenty enough for me to steer clear for life. The other 2 occasions were a complete nightmare; the second time I tried it, I was informed that my ride would arrive to my work place in 6 minutes, but then it changed to 12 minutes then finally 32 minutes. Eventually I was waiting for an hour and a half and finally gave up. I'm sure that if I had waited longer it never would have arrived. Yet, I must mention that while watching the map on my iPhone to see when the driver was close, I specifically saw another Uber driver no more than a mile or 2 away and they just kept going.
The third time I tried using Uber I entered where I needed to be picked and my destination. I noticed on the map however that the driver was going straight to my (end) destination. I then texted him to clarify where I was, but he called me irritated because he was, as I suspected, at the place where I needed to be and not where I was waiting to be picked up. He claimed that I entered my address wrong and that he was in an entirely different city! I know everyone makes mistakes and apps can be glitchy, but waiting for an hour and a half one day with a no show, plus the app sending my driver to the wrong place (but apparently it was my fault) another day is the worst customer service I've ever had. This thing needs to be shut down.
Uber has terrible customer service. They have tried to automate their support to a point where the human component has been removed. Anyways today I have an actual issue. I took a ride that was quoted $5 and when I was charged $5 for. I received an email from Uber saying they updated the fare to $20. The explanation was the driver had a problem with the timing? It was a 4 minute ride. I can't even reach anyone at Uber and no one will get back to me. This is a terrible terrible company. Use the alternatives.
I am woman Uber driver for 1 month and half, though Uber provide both way rating and feedback from driver and rider, but Uber only listen to rider almost ignore driver's feedback. Like today, I picked up a drunk passenger, he was yelling at me when I drove in the highway due to my driver app gps use different route with his app. He was yelling at me and used very bad language on me, I don't feel safe when he is in my car. I have to stop the trip, he threatened me he will let Uber give me $0 pay for trip and he will get free ride, so now, within a few hours, I got $0 pay for that trip and my rating dropped 3 points. I email Uber about the bad experience I got no reply so far. I suspect Uber listen to the feedback from driver side. Uber only care about rider and how much money they make. They provide no protection for woman driver.
Uber charges me twice every time I request it, it charges me immediately after the end of the trip and it deducts money from my account again a few days later. I've lost so much money because of this and I'm not happy at all.
This is not the way to charge anything? I did not get any notifications for extra surge charges on my applications as well as I want my money back otherwise I will have to go to the consumer forum to fix this issues as you people are charging unnecessary charges to the customers without any prior information, though I have personally talk to driver and he was standing at LIG square which is only 1.5 kilometer away from pickup locations.
Sorry to mentioned but if I will not get my money back then for sure I will going to escalate this issue with consumer forum and also request to high court regarding stop immediately service provider as they are taking charges from innocent people with unknown reason. IF YOUR COMPANY DOES HAVE HIGH TRAFFIC AND TOUGH FOR YOU TO DELIVER THE SERVICE THEN FIRST I SHOULD AWARE ABOUT IT. I will never going to follow such sarcastic company if I will not get my money back as before also you people charged the amount and I did not highlight the issue.
Former Uber partner drivers review. Worst experience driven with Uber. I never ever suggest to anybody to drive with Uber. They're more depends on Rating System. If your rating goes down, you will be fired and you will be behind the Bills. They don't care. Uber made the system in favour of the customers not the drivers who providing the safe ride in frustrating situation. Moreover Uber making the money not the drivers. If you calculate the earnings you made, you will be on minimum wage. So my advice to every newcomer: don't finance the car to join Uber. Better than do something else. Don't go to Uber. My zero star to Uber.
I've only been driving with UBER for a couple of weeks in my spare time. So far my experiences with the riders has been great, but UBER now claims that my customer rating are low 4.6% and that I have only picked up 94% of the fares offered, which is NOT True. I've accepted every single fare that popped up on my phone. And you, as a driver, have no way to look at your actual customer ratings yourself. So now, it seems that I've been suspended until I pay to take a 3 hour online course!
Here in my city I wind up making about $9 an hour, and pay for my own gas and car washes daily. In the first 2 days I put over 300 miles on my car, and they don't pay for mileage driving to pick up a fare, only once that person is in your car. GPS is a nightmare, guiding you to wonky places... A church across the street from the School pick up location, an alley behind a home once and a truck stop parking lot behind a Quick Trip on another occasion "the rider was out front"... Plus it's difficult to find a break in the day to visit a ladies room or to eat. It's sooooo not worth it. Really not worth it.
My friends and I (4 females) were leaving Oracle Arena in Oakland California after a concert to go back to our hotel. We waited 1 hour and watched him pass us and several times before he actually stopped. We got on the freeway and rode for about 5 mins and he said we cancelled the ride. We hadn't cancelled at all. He pulled off the freeway under a dark bridge surrounded by abandoned buildings and said "get out" because he wasn't insured. It was about 1 AM. We begged and pleaded to take us to a place populated with lights and offered to pay cash.
A police car passed. I rolled the window down to wave for help. He rolled the windows up and put on the child locks so we couldn't get out. Our phones were going dead. He said "what are you gonna do?" We managed to call Uber and request another ride. He started driving around and the other Uber driver had to find us as we yelled out landmarks and street signs. Only after he saw the other driver did he unlock the doors. This was the scariest thing I have ever experienced. This was my second ride with Uber. The first was earlier the same day going to the concert.
After giving 1000 rides for Uber I was deactivated (fired) for low ratings (which is 4.6). I was told to take a on-line course which I had to pay for to be re-instated. Forget that. Uber thinks that all their riders are sober, sane, and kind people. Well they're NOT! I put up with so much nonsense for a $4 ride I should write a book. Uber never talks to a driver. If a driver has a problem it's ** outta luck time. Uber hides behind a computer and never communicates directly with any driver. They take whatever a riders says at face value, no questions asked. I think there should be a class action lawsuit for firing without cause. How could a company hire and fire hundreds of employees a week? Pay averages out to $12 to $15 dollars an hour. You pay gas and maintenance on your vehicle and car washes are not cheap. Riders, what do you want? Because a safe ride from point A to point B is all you're paying for.
When I arrived at Spokane, WA. I was highly recommended to utilize uber. When I scheduled my appointment via their app, the price was quoted anywhere from $11-$15. When you use their app you don't know what you are being charged until 5 mins after you leave the car when I got the shock of my life $53.46 to travel 15 mins. Way, way more than a cab. I was told I was charged $41 surcharge and that I was supposed to have been informed of this. So upset with uber, that I have vowed to never use them ever again and will tell all my friends, co-workers etc. of my upsetting experience! To add, I had to tell the driver to cut off the meter and get my own bags out of the trunk! Absolutely unacceptable!
I used Uber for the first time on Saturday morning - 24.09.16. After my friend booked me a taxi via her phone. I had never heard of the company before, as I don't use many taxis. I wasn't aware at the time of booking - payment is taken. The taxi driver asked how much I had been quoted online as I was leaving Didsbury, Manchester to Prestwich. The taxi meter was set at £3.75 and he stated the journey was approx 20 miles. I felt confused at the time as the driver appeared to be questioning how I was going to pay. I informed him I didn't have money and therefore he would have to stop at an atm. He took me the longest way home and I was charged nearly £54 for the journey!
The driver never once informed me that the payment was already confirmed and accepted online at the time of booking. It wasn't until I had spoken with my friend within a few hours - she had already paid for the journey online - £28. Therefore the journey cost a huge £82!! I feel completely violated and apoplectic towards the company for being overcharged. The driver has taken advantage of my vulnerability on traveling alone in the early hours... I am still waiting to hear from the company about the overpayment!
Uber's customer accounts has been hacked and they are not reporting it to their customers. This will show up when you start getting unexpected charges on the credit card you listed on your account. You may get a receipt in your email for a trip or even Uber Eats in another state where you haven't traveled. On Uber Eats they can actually order food and have it delivered, and the total bill will be charged to your credit card. We had 2 for over $80. Since Uber has no efficient way to contact their Customer Support you may have to get creative to get their attention by sending messages through their Help system. If you are an Uber user you should consider changing your password immediately and possibly closing your account altogether. Of course you can't just do this simply and easily. Again you have to find a way to send them a message.
Today I took an UberX from where I live to the Port of Boston. After the ride back, I noticed that the ride back cost me nearly $8.00 and that I was charged $22.00 for the way in and then another $11.00 because the driver indicated we were a group of 5. I asked a revision from Uber and they just ignored my request. After another e-mail they continued ignoring my request and indicated they had solved my problem! I'm now trying Lyft. Shame on you Uber!
I left my cell phone in an Uber and I was unable to contact the driver because of it. Uber customer was terrible and kept telling to call the driver. Eventually, I changed the phone number associated with my Uber account so I could log in and call the driver but there was no phone number or option to call him... The APP told me to input the number. I explained this to customer service and they responded, "Sorry you lost something, the best thing to do is to call your driver." REALLY? Same answer 3 times.
Next, my receipts were not being emailed to me. I set up a business account so they would. I received 1 and then none. I'm missing 5 receipts that I need to turn into my boss. Again, customer service told me to go to the APP and then emailed. I followed instruction and behold... NO OPTION to do that. They only email and only email in the middle of night. The last email was very apparent by the verbiage that their customer service is in a different country. They have NO IDEA what is going on and CAN'T HELP YOU! I've moved onto LYFT. Bye Bye UBER, YOU STINK.
I am shaking as I write this post. I had to pull over to gather my thoughts. As I was driving west on century just outside the airport an Uber driver (black Prius, I believe-or something similar) turned right on to century directly in front of me and another car. We both slammed on our breaks and swerved to the left to avoid an accident. As he approached my right side, he rolled down his window and gave me the middle finger while yelling at the top of his lungs saying "** YOU, go back to your country." I'm sorry, I was born and raised in LA. I have white skin with blue eyes. My son has blonde curly hair. Do we stand out as foreigners? Even if we did, would that be a bad thing?
The driver wouldn't stop with his aggression. He kept swerving over into my lane and the people behind us were honking. He followed me almost to my destination while following extremely close until I turned onto Lincoln while heading north on sepulveda. He was close enough to get a picture of him in his Uber car, sorry for the dirty window lol. What an idiot. While at light he started taking off his shirt saying "come on". I'm a woman, what was he going to do? He was extremely aggressive and was an Uber driver. I'm sure he picks up a wide variety of people.
He is a danger to our community and if you see this man, just know he is incredibly racist and should not be trusted with your safety. I have not had positive experiences with Uber and trying to contact them to report issues is almost impossible. It's too bad people like this are employed by Uber. It's not always about the money, sometimes you have to be careful who you employ. Our safety should come first.
I heard some great things about Uber and when a friend recommended using it, I seen no reason not to give it a try. The trip by cab would have been approximately 50.00 but I was quoted between 26-30 by Uber, so I asked for one. It was a 14.5 mile trip, one way. While waiting, a message came up asking if I wanted to use surge x4. I had no idea what this meant. There was no one to ask and it flashed up so quickly that I just said yes.
The Uber then showed up right away and I had no time to deal with this situation. I did ask the driver how much my ride would be and was again quoted 26 to 30.00. Imagine my disgust when the ride was done and I was charged 111.77!!! I couldn't believe it. I had no choice but to pay. I contacted Uber 3 times and they refused to take off the 80.00 SURGE charge. They offered me a 25% discount next ride (Like I will EVER use Uber again!). I have filed a complaint with the BBB and will now go to my bank to refute the charge of 80.00 slapped on. What a ripoff. You cannot call Uber, you have to email them. There is no phone number!
On 9/4/2016 I dropped off a rental truck in Arizona at an open well lit location. I requested an Uber ride and within 3 minutes he drove past me and then cancelled the ride. I then requested another car which just drove past me. I finally had to walk to a convenience store after my phone died and call a real taxi who promptly showed up and took me home. I complained to Uber about each driver and only after 3 emails (for each driver) did my complaint actually get read. So I deleted the app and will not use these losers again. They did give me a worthless $40 credit, I mean a credit for a car service that leaves you hanging has no value. Why am I so mad? I am handicapped and walk with a cane. Should have just called a real cab to begin with.
I have a free ride at Uber and wanted to avail it for the first time... The stupid driver cancelled the ride when I was already in it... It was only then when he checked my destination and began to cancel. It was irritating because I'm on a rush. The other thing is he consumed my free and charged the ride I didn't take! I saw my 200P worth of free ride was gone on my Uber account. And the Liar put a 100 consumption on the cancelled trip. He indicated I have used it! What a liar!
Was trying to sign up as a driver. Started filling forms on website. At one point, when I gave up address, phone, email, a very next page broke and ask for a background check consent form. I have no objection to give this consent, but WHERE is this form? When I clicked "Take a photo of your consent" a message said something like "Uber sent a copy of the form to you..." Never did.
Then chat guy popped up and offered a help. He lured me into giving him all my info again. THEN and only THEN he (Jade, Sep 16 2016, 12:10 am) said: "Ah, your city (and he called another city, not the one I live in) is no partner with Uber," so, the HUGE drawback of this all that UBER has no idea how to communicate with users. Such validation (a city if it's valid to become a driver in or not) suppose to come BEFORE taking person info, not AFTER! Bad website functionality, bad customer support, too young service company to have a deal with. Too disappointed for such fake. :(
When I retired I applied to Uber as a delivery person (just starting in my area) and a driver. Many emails later from many different people, they said they did not choose to partner with me due to my 'background' report... which I have a copy of that says "no issues". Suffice it to say I have been a good citizen for many many years - no marks on my license, no crazy behaviors that would get me in any trouble. I raised two nice kids and am a grandparent. Could it be my age?? No matter, I'm driving for Lyft and had zero issues at all signing up with them or driving with them... Uber will ultimately fail and I can't wait to see it.
Driver on the app was driving around in circles for 25 minutes... while I was calling him and text him once with the name of the place to pick up so he'd know what to look for. No answer from the text or multiple phone calls. When you try to contact Uber, it's no point. The website has no contact info for the company. Will NEVER use Uber. This is unacceptable!!!
I would never recommend it to anyone. I had a very bad experience with Uber leasing and I will not suggest anyone to go for it. I thought it's a very good idea to lease it from them. I applied, I got approved, and once again I gave a thought for couple of days to take it or not. Meanwhile I was getting email and text messages from Uber, "You have a week left. After that you don't get it you need to reapply." After my days expired I went and asked, and they said, "We can give it for you," and they were so nice while giving the car. They took 250 nonrefundable deposit from me and after 2 days gave me the car.
After driving for 1 day the next day it was raining and I was heading home 2 in the morning, and a lady made a sudden U-turn, and crashed into my car and other car. She was at fault. I then contacted Uber through email. They didn't reply at first. Then I contacted the dealer from where I took the car. She says that "Now it's your car. You leased it and you are responsible for the payments."
I asked her before getting the car. She said, "If something happens we will take care of it." I told her the same thing so she said, "You are responsible for the weekly payments," and later I received email from my Uber saying I am responsible for the payments. And they closed my Uber driver account till my car get fixed, and now Uber is only my source of income. I didn't had any other job to do and the lady who hit me had a worst insurance company, and was playing me so I had to go through my insurance company by paying 1000 dollars deductible where I was not having money.
Now anyway I have to fix the car. I cannot leave it as it is because it's the lease car. They need it as they gave it to me. I borrowed money from friends and family. When the car got fixed it took almost 7 weeks because of the insurance company and Uber. I lost my Uber weekly income plus 1000 dollar deductibles, plus 1600 Uber lease for 7 weeks, and wage loss for 3000, altogether loss for almost 5600 dollars in 7 weeks only because of Uber. And if anyone want to deal with Uber lease then read it then go for it if you are ready for all this. Uber doesn't care. They just need to make money. Now I am repaying to pay the debts every week from my pay cheque.
I received an impeccable service transfer from JFK airport to the hotel (5th Avenue in Manhattan) and subsequently on return. Punctual, professional drivers. High-end vehicles and exceptional treatment.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Founded in 2009, Uber launched its rideshare app service in 2010. Uber’s easy-to-use app lets consumers connect with drivers in over 500 cities worldwide.
- Uber car options: Uber’s Economy, Premium and Accessibility options allow consumers to choose the vehicle that best fits their needs, whether they want small cars for quick routes or luxury cars driven by professionals.
- Uber for Business: Businesses can enroll in Uber for Business, a ride management platform that allows small or large companies to monitor employees’ travel expenses.
- Uber deliveries: Uber also has delivery services. Businesses can use UberRush to deliver products to customers, and participating restaurants can use UberEats for their food delivery service.
- UberPOOL: UberPOOL allows consumers to share their ride with others to save money. Requesting UberPOOL matches consumers with others traveling in the same direction and splits the fares between them.
- Self-driving car research: In 2015 Uber announced their collaboration with Carnegie Melon to explore the potential for self-driving cars. As of 2016, Uber is performing its research and testing in Pittsburgh.
- Best for Uber is best for consumers who need transportation over short distances in large cities.
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