Uber Reviews

I called to get a ride to get a rental car and the system said my phone number is not a real phone number???? So I called and got someone who could barely speak English and told me I had to go to helpuber.com to correct the problem, so I did. Then THE SYSTEM TOLD ME I HAD TO PAY $5.00 to correct the problem in Uber's computer, I told the guy I was on the phone with and confirmed that I HAD TO PAY THEM $5.00 to fix the error that they have and he said yes!!!! How pathetic that a company wants the customer to pay them to fix the error that they made. I will NEVER use Uber again!!!

It then makes you select a flight, even if you're not arriving on a flight. The app needs an option to opt out of the "Arriving by Aircraft" or "Airline" choice and allow just the regular pickup options.

If there were an option for zero stars, I would certainly give it. I requested an Uber ride and followed all the instructions regarding the pickup location; the app indicated that a driver was on the way, and the payment was processed, but the driver never showed up. I waited about 10 minutes, and then the driver’s information disappeared from the app; I couldn't even find it in my ride history. I requested another ride, and they took the money again, but I had to cancel it because the pickup time was too long.

I drove for Uber in Dallas, Texas until Uber deactivated my driver account TWICE based on a Lyft safety report from June 23, 2026 that was furnished to HireRight. The second deactivation came October 5, 2026, via two automated "Final Account Notice" emails — no prior notice, no chance to review or rebut the information before my livelihood was shut off.

Getting help from Uber customer service was totally frustrating. I was erroneously charged by Uber for a service I did not receive. I have never used Uber and do NOT have an Uber account and still I kept getting emails (5 total after each time I responded attempting to resolve the erroneous charge) saying they needed my account information to process my refund request. Each time the email was sent by a different Uber support person - an endless loop of unhelpful automated AI chat. I even involved my bank to help respond to their "My account has an unrecognized charge" emails. They take your money and abandon you when something goes wrong. Honestly, given the billions of dollars Uber is worth, one would think they could invest some of their funds in resolving issues in a way that respects those who are responsible for their worth.

I am writing to file a formal complaint regarding my reserved Uber driver, Gregory, who was assigned to pick me up in a Toyota Corolla, license plate **. I reserved this ride the day before my trip specifically because I needed dependable transportation to the Amtrak station for a scheduled train home. Despite having the reservation in advance, Gregory failed to show up for the scheduled pickup. This was more than a minor inconvenience. Because Gregory had accepted and was assigned to my reserved ride, I was relying on him to arrive as scheduled. His failure to do so left me scrambling at the last minute for alternative transportation and seriously jeopardized my ability to make my train. The situation was especially frustrating because having a driver assigned to my reservation also prevented another available driver from accepting the trip sooner.

Uber's on-time pickup guarantee is a scam. And dealing with their Support team is a nightmare, like pulling teeth.

I'd give them an absolute zero stars if I could. These people are nothing but stealing crooks. I ordered an Uber for the Airport and the flat rate was 43 dollars. The Uber driver calls me to let me know where's he's at but the Uber is cancelled and tells me it's gonna be 200 to the Airport. Not only he's steals money he brings me to the wrong location and then the next day I have been charged 3 times. Don't use these crooks.

Uber needs to a better business model. We cannot just request and hope for a ride. Just make a demand and make an offer.

Charlie who is going to be picking me up at 4:00 a.m. when I went to. When I got up in the morning the app was saying my ride scheduled an early morning pick up the day before it was needed and everything was fine showing a driver namede was pending. One minute after the ride was supposed to arrive, the application said "sorry to disappoint you but there are no drivers available." Since this was to the airport to catch a flight you can understand my extreme annoyance. Adding to my frustration is the lack of any means to actually contact Uber for redress. We piled in the car and made it to the flight but had to pay an additional $70 in parking because we didn't pre-register our parking at the airport. Uber has consistently been a disappointment apparently to many folks and I am now one of them.

Taking an Uber in Istanbul: the time estimate was 30 mins short of what it actually took and then the driver tried to charge me for tolls because he went a different route. BUT the real problem is Uber's feedback system which is designed to make sure you cannot criticise Uber. Absolute crooks, and the longer they do business, the more crooked they get.

Never use Uber in Turkey. I was visiting Istanbul last week. Upon my arrival on 16September at the Istanbul Airport, it was already 2300. I used my UBER APP to call a car. A message from UBER asked me to contact the conductor at the Yellow Taxi stand with a special booking number. I did and was introduced to the Uber Driver Abdul Samet who took me to the Millennium Golden Horn hotel. The trip cost TRY2337.75 as per attached Takside POS receipt. I was asked to pay by my credit card upon arrival. Uber subsequently charged TRY 1778 on my credit card without my authorization. Either Uber is trying to scam me or Mr Abdul ** is dishonest. The same trip was charged twice. What a rip off! In fact Uber is the scammer!

I used to like the Uber app but they have added a new feature that if you want a normal fast Uber you will pay 30% more than if you now say..."I can wait 10 minutes for my Uber." I live in the city. You know at any given time there is an Uber driver within 2 minutes of my destination. When I chose, I can wait the app didn't even look for a driver until 10 minutes had passed. This is usury. Nothing short of underhanded highway robbery. I am so disappointed in the lack of integirty of Uber the company.

In my trip to PDX airport this weekend I was charged $34. The exact same trip back from PDX airport three days later was $53. There is no Surge Charge listed on my receipt. My car takes about $50 bucks to fill and I can go approximately 400 miles with a full tank of gas. I paid $13.50 per mile to go 5 miles on my second trip. There is NO option to get ahold of someone at Uber via chat, email, or phone, to ask why there is such a huge disparity in one charge from the other for the exact same trip. Deleted the Uber app and would appreciate if someone in our local government could pressure Uber to report clearly to consumers why there is a high leap in charges, AND that if they would like to continue doing business in our area they are required to provide access to customer service for fare disputes.

I recently noticed I received email from my bank charging me for an Uber fee I didn't use.. It happened 3 times now and the charge won't show in your activity of course cause it's not a real trip but they will charge your card. I normally will just use my card as it's convenient but since I notice these things I am removing my card after every use but there's a another thing. When I check again my card is save yet again on the app. I think this is something the people behind this app really need to check cause this is never fair and I will never use this app again. I wrote a complaint about it but no one ever responded so it is yet again. Useless. I just have to let people know about this scam going.

I scheduled an Uber ride to the airport three or four days in advance for a 6:10 a.m. pickup because I needed dependable transportation for a time-sensitive flight. When it was time for pickup, Uber was unable to connect me with a driver. After waiting and realizing the scheduled ride was not going to happen, I had to cancel and scramble for another option. I ended up paying a substantially higher last-minute fare for Lyft Priority pickup just to have a chance of getting to the airport in time. If Lyft had not come through, I would have missed my flight. Even with the Priority pickup, I barely made it.

I signed up for a short ride with Uber that was quoted at $6.95. The car arrived outside early, and I got to the car within the five-minute waiting window of the posted arrival time. After the ride, when I received the receipt, a "waiting charge' of $1.81 had been added, even though the driver did not wait outside the standard arriving period. Then, to add insult to injury, Uber added a second "waiting charge" of $1.87 15 hours after the ride was completed. When I tried to address this through the standard Uber customer service channels, I got a complete runaround until I threatened to delete my Uber account if this was not fixed. What is wrong with this company and its customer service??

Very unprofessional company. If it was possible I'd give them a -5 ⭐ review

On the evening of Sept 11, 2026 I have made a reservation for Sept 12, 2026 with pick up time 5:45 AM and from an address in Coconut Creek, FL to Fort Lauderdale/Hollywood Airport. I selected and approved UberX for $36.95. When I got to the airport I received an email from Uber indicating that my card was charged $38.69 to cover tolls. It have taken rides from that address to the airport before and my card was never charged extra b/c the driver decided to take a toll highway.

The Auto Driver Behavior is not perfect, worst, rude talk to the customer and demanding extra pay out. Uber is a fake drivers are there.

If I could give this zero stars, I would. The driver picked me up, left me at my first stop while I was inside 7-Eleven getting money off of the ATM what she was supposed to then take me from 7-Eleven back to my house, but he left me while I was inside the store. Then Uber support tells me that they cannot give me a refund or adjust the price since the whole ride wasn't finished. They are a crock of s***, and I highly don't recommend taking Uber at all because if you need something to be fixed or you need a refund for something, they don't do it.

Holy cow I was in town celebrating my birthday in West Los Angeles so I decided to take an Uber because I was on vacation. First off, I'm never coming to Los Angeles ever again, it's just not the same city. Second, my uber driver whose name was supposedly Adam but it clearly was not. He didn't speak any English which was concerning and the car smelled like bourbon and pot. I really needed to get to my destination so I went along for the ride. This guy who is probably an undocumented person was nodding off at the wheel and swerving into lanes. I was in a panic and I told him to pull over immedietely. I think Uber needs to install better guardrails. I hear that people can purchase citizen's profiles and rent them and this was clearly a case of that. The guy didn't speak any English and he was hammered. Bad bad bad, never using uber ever again.

A cluster at Newark airport. Location was pinged accurately but they never showed up despite updates. Customer service was useless. Do yourself a favor and pay a little extra for a cab. Your time is valuable too!

Unfortunately, Uber services becoming bad and bad. For example today I waited 15 minutes, then the trip was cancelled. 14.90 Saudi Ryal was charged and was not put in my wallet. This the third time. This is simply robbing! I can provide you with the time, date and charged money for a trip cancelled by your administration. Really, it is frustrating. Tell me how can I return the 14.90 SR.

Was overcharged. I was stranded with my son in Fullerton Ca. My reservation for my car rental I had, they didn’t let rent it. So my husband booked a Uber ride for first time. He said it was 504.00 from La Mirada to Stockton. Which it was a lot. But then was the only way back. When I got home. Drivers calls later after an hour said he need a code to finalize my route. That’s my first time, he didn’t say anything thing before getting out. So he finalized the ride way later then uber charged me 1,554.00. Why would they say 504.00 then send an email saying it’s only for 7 hours or 100 miles. I wouldn’t never got an uber ride. That was my rent money. That’s horrible. Why would they say 7 hours or 100 miles that doesn’t make sense. It’s been a week today uber not responding fast enough.

This has become the worst taxi service. When I order a ride from the grocery store to home? My trip gets canceled 3 times the first 3 trips are $15.99 to $21.99. 4th request $25.99. As soon as I get home I put the same trip in again and it came up$10.99. Their ai customer service sucks and did nothing but close the issue. Not one real human to talk to. You're now on blast everywhere for your deceptive price gouging tactics that are illegal.

Steals money. They charged me $9.99 out of nowhere. I haven’t used Uber in so long for the same reason. I even have a new credit card. Bad company. Impossible to talk with them. I want my info to be delete from them forever. Bad business.

Very bad customer service. They charge my card several times and never return the money. Uber needs to be sued for stealing people's money out of their accounts. Also, they had the audacity to charge my card when it wasn't even on my account 😤.

What a shame. After years of being your customer, when I have one issue, you help the support team passing around to other techs, and at the end, nothing is solved. Waste of time.

Used pre-selected pickup time to come back from venue, they cancelled and told me to rebook the original amount of 32 dollars, new booking 987 dollars. Daughter had to walk 4 miles to get taxi. Had to go to hospital the next day for pain in knee; she had surgery in the past. Uber left us high and dry with nobody to call; not worth it.

I was in Montreal, Canada and needed a ride to the airport. I was comparing Uber with Lyft prices. Lyft was about $36 and Uber was $30.20. The guy at the hotel was shocked by that price. I took it. Turned out they were quoting me a price in $U.S.$. This was actually over $41 in Canadian money. More than my Lyft would have cost. I was hesitant to go with Uber. I had an issue previously where 3 times in a row they had said I had a ride and I guess they couldn't find a driver. How about saying, 'Looking for a driver.' I see this dishonesty is a pattern. So, great job. You fooled me. Another peon suckered. Now you've got another 1* Review, with details. I also reported this to Uber. They gave me some refund of about $0.46 which I assume was that day's exchange rate difference from when I rode 2-3 days earlier. Another insult. Not addressing the issue at all. I assume no change in this completely dishonest policy. I will be sure to badmouth Uber from here on.

Unacceptable delivery quality and customer service. Not only was the driver rude and careless to the point of nearly dropping my meal, but the food was totally cold upon arrival. Expecting edible temperature and respectful handling is the bare minimum. I won't be using this service again anytime soon.

Uber’s convenient, but I’m concerned about driver pay. They handle the real work—traffic, passengers, car maintenance—yet keep only about forty-nine percent of each fare. I’d love to see them get a bigger share so this stays sustainable for the people who make it possible.

1st time use of Uber for an ER visit on a Sunday here in Henderson NV. Won’t ever use them again, the drivers were good but the last driver took over seven hours the following day to return my belongings I l accidentally left in his vehicle after having exit my emergency ER visit. I wasn’t feeling well and forgot one small travel bag with my wallet ID and medication inside. I had to wait 7 hours the following day, couldn’t pick up my medication without my ID. Called the driver 6 times the following day and he gave me unreliable return times of my items. I tipped the Uber Driver for the returned items but the Uber company also charged me an additional fee. Why doesn’t Uber instruct it’s drivers to look in the backseat for any left items before the passenger steps away?

I have been using Uber to provide an elderly relative with rides to and from church. In concept, it seems workable, and sometimes it does work. Other times, it doesn't. Here are the problems I've had:

This review is solely for Portmore Jamaica. I did not start using uber until I arrived there. It was a living nightmare the whole 7 months we were there, because uber was our only source of transportation.

Do not use this company. They have a scam going on with 1st/Uber One and then adding this monthly charge on you card.

Gone the days when Uber was protecting the traveler's interest, not anymore. Few years ago, the car had a malfunction and stopped totally at the exit from the interstate. The driver kept the charge! I contacted Uber and immediately they refunded the ride. Few days ago, on a trip to Spain I ordered a ride from the airport, walked to the pick-up location. I saw many Uber cars picking up their passengers. I waited for my driver 50 minutes. During that time, I called the driver 8 times, but he never picked up the call. When he arrived, he apologized stating that this is his first time picking up a traveler from the airport. When asked why he picked up the order knowing he has no knowledge of the airport, no answer.

A reservation was made for a ride from Bradley International Airport to our home approximately seven minutes away. This reservation was for a ride that was needed two days later. A confirmation was immediately sent to us. The flight number was included in the reservation and clearly stated tracking on the flight would be done. No further correspondence from Uber existed. Upon arrival at BDL, there were no Uber drivers. We waited approximately 30 minutes with three tired twelve year-olds in tow at 11pm and had to take two taxis home.

Booked a ride the night before. Cost was $22. Next morning, we were ready 10 minutes early. The ride now cost $13. Uber would not make a good-faith price adjustment/ credit and were obnoxious about it.