Uber Reviews

Rudest, most ignorant and have had 3 or 4 that drive past & LEAVE you stranded particularly IF it IS A RIDE SHARE. THOSE ARE the most economical however some drivers don't want to take them.

Have travelled to Niagara Falls, Las Vegas, and Los Angeles and used Uber. Never been disappointed. Each time the Uber arrived as ordered and at the right location. Each driver was friendly and interacted with us.

My grandson who is 19, took care of the computer/iPad stuff in Texas, smooth as clockwork, priced very fair. Both from Houston to Dallas and round trip.

If there is an issue there is no way to contact anyone except by email. A driver in Tanpa had a car that should have not been approved, did not assist with bags. The day after my flight home, he put in a ticket for a ride which of course was a know-how for which I was billed. I had to email ISO of speaking to someone to resolve this which they did.

Unfortunately my Uber account was charged for rides I didn't take. I'm in San Jose, CA and the charges were all the way in India. My initial reaction was to deactivate my Uber account only to find out that the only way to reach out to Uber, no matter how serious, was through the app so I had to log back in to my account. I sent them the details and I received a reply from them after nine days to tell me they will investigate it. It's been a month now and still I haven't heard from them!

We took it for our first time in Chicago and always were accommodated with the size of our group. They were very prompt, maybe sometimes too prompt but excellent service.

They don't have a well trained staff, their drivers can come on any of the vehicle (vehicle nos. are different while picking up and different while booking). If ask about original vehicle no. they simply say, "mai hoon na phone bhi mere paas hi hai kya hua agar gaadi ka no dusra hai toh." This is a bad part. It should be same vehicle no. which they show at app or while booking a ride. They also don't care if you make a mistake while booking if, all they require is money. They don't care about customer service.

The driver got lost and we ended up late for our meeting but we did receive a refund for three detour. Otherwise service is good and cost was below what a taxi would have charged.

Since I don't do any crazy stuff while riding in an Uber car, my experiences have been positive. I see in the news all the time, these people doing stupid stuff while riding in an Uber car. They have no respect for the person using THEIR OWN VEHICLE, to drive them around.

I needed a medical transportation vehicle. They were the cheapest by far and they were trained professionals. The cost was approximately 10% of what transport services was charging.

I drive for both Uber and Lyft, they take more than 30%, in most cases they take 50%. I have screenshots and can prove that. Only in long journeys they take about 30% but locally they take more. I drive in Wilkes Barre PA where Uber and Lyft are not very popular so on weekdays sometimes I make $5/hour and it goes up to $8/hour on weekend after expenses. I drive a high-miles car so not concerned about depreciation. Uber pays 3.67 as minimum here for up to 2 miles, and most of the rides we get only are the minimum rides. Real examples from my Uber app: The rider paid $7.60, Uber got $3.93 (more than 50%) and I got $3.67. Another rider was charged $9.35, Uber got 4.74 (more than 50%) and I got 4.61. In 10.76 I got 5.90 and Uber got 4.86. Another rider paid 28.35. I got 17.45 and Uber got 10.90. From 11.91 I got 6.84 and Uber got 5.07. From 12.00 I got 7.54 and Uber got 4.46.

I love the app. Uber is a great way for getting around and it's still somewhat economical. Great in Dallas but not so good in Tucson where I was not able to get an Uber early morning pick up to the airport.

I have always had a good experience with Uber. There was only one time when the driver drove way too fast. It seems as if he was annoyed to have to do this fair so early in the morning. But otherwise... Uber is great!

The driver I had was professional, friendly, and personable. He made sure we were safe in his car, got to our destination safely. I would definitely use this car service again.

Our drivers, two different ones, were very polite, helpful and interesting. Now I love Uber! We had quite a bit of luggage and three people. Loaded everything in comfortably.

Baltimore drivers are not as courteous as Dallas drivers but overall pretty good! About 3-5 months ago it was a problem that my drivers would not show in the early morning hours in Charleston SC that need to be addressed/tweeted; also asking for a tip is not proper etiquette if you’re good then it’s no need to ask but if you do not acknowledge me as a person I will not tip!

I was shown a basic fare for the Uber ride that I booked and the amount is usually same for that route (even with Lyft). The ride was completed and the basic fare was deducted which was fine. However, later Uber decided to an additional 5$ on the base fare giving the reason that the route had a flyover where Uber takes surcharge or toll. I often go by that route but never have I paid any toll or surcharges before. I asked them why wasn't it shown in my base fare or when I booked the ride, they did not have any proper answer. I had attached the response to this complaint. Kindly refer.

Uber really sucks. I took a Uber ride a month back and I wanted to get the receipts for the same. Since it was not sent to my email, I was trying to go online and to check it, however the authentication process of "I'm not robot" was so annoying. The process goes likes this, it asks you to select the pictures with the keyword that was given in the heading like 'Cars', 'Streets' from the list of pictures. I was doing it for some time, but Oh my god, it was so frustrating that it never ends, it will ask for some more than 50 times and it really tests your nerves. I wasted an hour on figuring this out and I finally gave up with super frustration. Guys... seriously... do you really value consumer feeling. I would request you to please continue only if you do so.

I am disgusted with Uber. I been using them for some time now. I added my credit card information on Sunday to pay for a ride. I have 3 credits on there already for Monday morning. Someone in Miami, I live in New York using my credit card for Uber all throughout Miami. Hacked my Gmail account a nightmare. I had to closed all of my accounts. So unbelievable. Uber is not a secure service. They didn't even really apologize or offer me something for free. They should be fine for ** like this. My life has definitely been changed from this experience.

The driver didn't speak when I got in the car, he was very disrespectful. I went out one night and had on one of my good outfits and when he saw me he said something smart about what I had on.

I had no problem with my Uber experience except the car was very strong smoke smell. Must of been in seats because my clothes smelled like stale cigarette smoke. It was a very nice car, clean, driver was a very polite/courtesy young man. I use Uber and will continue. Everyone has been great.

As a disabled person, when in SF, Uber and Lyft are often the only choice I have. I prefer to call or hail a taxi, but that's not always possible. However, Uber's existence has caused a marked increase in traffic, making it harder to get around and customer service is non-existent.

App was great. Driver responded immediately and came on time. Early am. Respected my need to wake up. Quiet ride and easy arrival at airport.

The drivers are intentionally nice because a tip is involved, but I like that they are nice and many of them pay attention to where they are going.

I feel I can depend on some other way to travel if I may need an emergency trip, or my car is at the shop. I think they charge a reasonable price. You can probably trust them more than public transportation, not only for safety but for comfort.

I recently needed the services of an Uber driver in order to make a doctor's appointment on time. I ordered the Uber the night before my appointment so as to avoid any problems that would potentially occur by doing so at the last minute. Little did this help as the driver could not find my address the next day and cancelled the pickup request causing me to run late. Some days later I found a $5 charge had been made to my credit card for the driver's cancellation. (I don't understand how Uber can get away with billing the customer for the driver's cancellation.) Consequently, I disputed the charge with my credit card company who immediately refunded my money.

Had my first ride with Uber. I was excited to get 15 dollars off my first ride. You see I have been taking Lyft back and forth most work days and since I am a well known rider my promos are somewhat limited. I spend enough for a car payment every 2 weeks and well I've never had a bad experience and even though most of my funds are used for this type of transportation, not once have I felt insecure or worried that I would be late or even have a thought of not making it at all. Today was a totally different experience. I ordered my ride on the Uber app and even though it's a little different I had no trouble figuring out how to add my 2 stops. I was charged and told my driver would arrive in 8 mins so my daughter, husband, and I waited at the front of my apartments at the office like we always do.

We had a great driver last Sunday from LaGuardia to Times Square. The cost was $31. When I scheduled a pickup Friday for our ride back to LaGuardia the price was $51. After waiting for several hours to get some type of confirmation that we would be picked up, we ended up using yellow taxi which was only $45. Just be sure to compare $$ when you travel. Our yellow taxi driver we spoke to the night before at 9 pm said he would be waiting for us at our 4:30 am to pick us up, and there he was waiting when we came out at 4:30 am. That is what I call service. Tried contacting Uber but as you know no calls allowed.

My ride was fine with Uber driver, l wanted to tip him, however site says my password wrong so I go to reset and use that password and it says the password already been used, by the way this just 2nd time I used Uber. Their verification to do anything is totally ridiculous. I’ve spent over 30 mins playing I’m not a robot over and over till I’ve so mad I given up! All I wanted to do is give a tip!

Every midnight people call my home phone. Ask for Uber rides - "When are you coming to pick me up?" I said, "This is not Uber phone." There is no way to find help from Uber.com to figure out how they put my home phone number as Uber driver - frustrated.

I love Uber. However, its customer service can do better. Read my Story. I have a fear of driving. As a result, for the last four years, I have used Uber almost every day to go everywhere; work, events, etc. I even use uber when I travel abroad. As an uber-veteran, I have experienced the good, the bad and the ugly. Yesterday, I forgot my phone in an uber vehicle. When I realized this, I used my room mate's phone to try to log into my account and contact the driver. However, I had forgotten my password. I decided to request a new one. That is where the trouble started. To help you retrieve your password, Uber has a two-step verification; they send you a four-digit code to your phone. This, of course, is for our safety. The problem is "how do you get the code if you don't have your phone?" The answer is easy. "Customer service." Right? Only mine was not so easy.

I tried Uber for the first time when I flew to Miami on Tuesday, June 26. I'm not familiar with Miami airport so I just followed the exit/ground transportation signs to get outside. Once outside and not being sure how to use Uber, I asked a stranger outside if he knew how to use Uber and he told me was requesting an Uber himself. When he was done he helped me request an Uber, and showed me how to follow the driver on the app. While I'm waiting, I see at least 12 to 15 other people being picked up by Uber and/or Lyft.

I have been taking Lyft for couple of days now and their application is totally accurate with the fare. I took Uber today, the same service UberX and their application says $18 (same amount as Lyft) and took it because I know I have a $5 discount from my recommendation (and I am regretting it now) but when I received the receipt, It says that my fare is $23, and deducted my $5.00 discount and a total of $18... This is probably the reason why they don't have Customer Service contact number!!!

My wife and I took a train to NYC and when we got to the street a driver asked if we needed a Taxi which we said yes. When we got to his car we saw it was a SUV. I asked if he was an UBER driver and he said yes. I asked him to take us to the cruise ship terminal which was approx. 2 miles away. When we arrived he said that it would be $60.00 Yes $60.00. We were very disappointed because he did not give us a price to our destination. When the cruise was over we ended up taking a TAXI back to Penn center which we were charged $10.00. This was a bad experience for us and NYC should have better control of UBER drivers. I thought they were supposed to be in line with the Taxis. UBER just got their first and last trip from us.

They use to be decent but I've found that the drivers are ignorant and racist in certain areas. Uber has no control of the drivers so the quality sucks. I had a driver nodding at the light (obviously high)...I got out of his car, he complained to Uber on me and they suspended my account...lol. They didn't investigate that the driver was a junkie. USE LYFT OR JUNO IF YOU’RE IN NEW YORK! They're cheaper, pay their drivers better and give much better service.

My Uber arrived on time, car was clean though it reeked of cologne and had an overwhelming smell of either a car or a dog. I get in the car and get about a mile up the road and the Uber driver is heading in the direction of the neighboring county, though I'm in the next county in the complete opposite direction. I told him to turn around and go down a road heading in the correct direction to my home, but he blurted out, annoyed stating "that road is shut down, and I can drop you off here and you can wait on the next Uber". I stated that I was not getting out, and “I don't care which way you take”, it just better be $24.14 like Uber stated on their website, which I screenshotted.

Take Uber services at your own risk! Drivers may hoodwink you into paying more or cash for a non-cash trip! Uber help will wash their hands off and refuse to even contact the driver to sort out the issue! U Bet and End up Risky! I took a trip which had a Rs.75/- coupon applied. At the end of the trip Uber displayed Rs.279.82/- The driver asked me to pay what is displayed on the screen because he is unable to see it on his screen. I paid him 280/- and left the car. When I checked the Uber receipt, I found the trip cost to be only Rs.204.82/- I contacted the driver who offered to return the money; but later retracted. Uber also said they are unable to help. Uber displays two rates for a single trip; one higher and the other lower but displayed only in the receipt section. You will first notice the higher amount and pay!!! A system designed to allow drivers to take more money.

I set up an Uber account. Great! (or so I thought) I used the service frequently, always maintained a score of 5.0 clearly displayed on my account beside my picture in my profile. I had to factory reset my phone, could not get my account back. Tried to re-register and was told my phone number was already in use. Received an email after finding some random way to complain through their app and was told the agent had to enter my account and set my phone number. Fine, no problem. Started off with a new account and went to add my picture and could not. I emailed back the same agent at which point he referred to me as a driver. I used Uber 4 times and just had a random email sent to me from Uber showing my score suddenly at a 4.87. How, I have no idea. I tipped, was friendly, showed up on time, gave 5 stars. My account still does not let me add my picture and does not show my score.

Uber needs to be shut down. They treat the drivers unfairly also the riders. I'm always being short paid instead they increase the service fee. How is it that they get paid more than me on a trip. That doesn't make sense. Drivers need to come together and report them or even boycott for a while until they fix the issues we are having and stop cheating us. If nothing changes then they Uber need to be ban from Atlanta.

So generally, I prefer Lyft over Uber mainly because over time it became apparent to me that Lyft has a better attitude towards its customers than Uber. And my suspicion was confirmed a few months ago when the story broke about sexual harassment claims at Uber and how they were handled. Until now though, I had never really experienced first-hand the callous nature of Uber's leadership. Here is my story:

Got an Uber me and my friends on 6/9/18 at 3:03 am -3:30am. I was seated on the front passenger seat while playing music from my phone via the car's aux cable. When we got dropped I got out to help my friend who was seated at the back seat to get into the building. Before entering the building I realized that had left my phone in the Uber. After getting inside the building I attempt to call the Uber driver but he ignored all my calls. The phone rung but he never picked up. I called the driver multiple times and left him several voice mails to call me back. But he never called back. I went ahead and contacted Uber customer service and they informed me they've notified the driver about my phone. However, the driver stated he did not see any phone. But after tracking my phone it showed the device was in the Uber and got turned off 10 mins after he had dropped us... Such drivers are giving Uber a bad reputation.

I was delivering for a client when she had forgotten to put her hotel room number down, I gladly advised her that she would have to come downstairs to pick up her food, at which case she did, however the very next day, I was told my account would be placed on hold for 24hrs because she suspected my car to smell like weed. I advised Uber I would take a drug test and do anything needed to suffice the allegation, however Uber decided upon themselves to shut down my driving status for not 24 but 48hrs instead... Uber lies, and so does the customer's supposed allegation that can't be proven... There should be protocol for things of that nature, however there aren't. This matter could have been dealt a little better, and cleared up and resolved, however I did not get that kind of approach from their hubs, nor their support system. Uber has a bad track record for unresolved issues, in my opinion, and that's the way they like it...

Yesterday, I took an Uber from Union, NJ to Staten Island,NY ($45 ride). The Uber driver allegedly spilled some rice, took a picture and then nailed my credit card for a $145 cleaning fee. The ride took place in the midnight and I do not eat in the car. Uber said sorry. This is a fraudulent, UBER and its drivers are dishonest. I will never use UBER again.

Beware anyone who rides with UBER. They are dealing in FRAUDULENT practices!!! For 3 weeks now I was offered the Ride to Earn Savings... 9 rides for a certain percentage of ride the following week. Each week I have taken 10 or more rides. In one day I took 6 Ubers but got credit for only one!!! This week, although I earned the ride savings and have 20 rides that are supposed to be discounted UBER still REFUSES to apply THEIR PROMOTION!!! They keep responding with, "Sorry while we look into this response." ALL the while I cannot use my promotion.

Yesterday, I took an Uber from the airport (43 dollar ride). The uber driver allegedly poured a liquid on the seat, took a picture and then nailed my credit card for a 150 dollar cleaning fee. The ride took place in the morning and I do not drink. Uber said sorry. I apparently am not the only one that has experienced this Uber money making plan. The reviews say (take a video of the inside of the car, in case you have another alleged dishonest Uber driver). In the future, I will take a taxi.

Not only was my driver unable to find me, we had to wait on the avenue rather than in front of the building where we were staying. On our trip home the driver went a roundabout way and that extended the trip by 8 miles plus the extra charge for the time. The original fare quote was changed. I understand charging for tolls but I don't want to contribute to some drivers fund that's tacked on at the bottom of the receipt. We are going back to car service where the fees are set. No surprises. No more $121. one way trips to NYC.

On 6/7/2018 I used my Uber gift card to try to book a ride. As I was booking my ride it depleted my gift card of $45. I was left with $4.71 in my account. And then it asked me to confirm: I did and it said "oops something went wrong. You don't have enough credits. Use another payment method." I have been trying to get my $45 returned to me and they won't respond to my emails. NOTE: this was my 2nd time trying to use Uber and it completely failed. Not only did I not receive their services. They CHARGED ME and won't return any emails. I was LATE for work!

Uber to and From McCarren International Las Vegas - The driver sat in front of the wrong house and I had to go retrieve him. I was charged a waiting fee!! On my return home from a trip using UBER. The fare was much greater, the driver took about 20 minutes to arrive and then drove a bizarre route taking an extra 15 minutes!! They say the fee was the same however the fee was based on the distance from the airport to my home. I will not use UBER again.

Friday - June 8th, 2018 - Uber SUCKS… Big Tim!!! This has happened last year also. Today, early morning, I loaded another $50.00 on my Uber Account (but the app did not even show the two cards I loaded, or my previous balance, which was almost $100.00), around 7:00 a.m. Around noon I tried to get an Uber Ride, but the Uber app would NOT acknowledge me!!! The app kept asking me if I wanted to open an Uber Account, but I already have one, and I know my log-in perfectly.

I took Uber in France Nice yesterday twice and they charged my credit card six times. I am in shock. As I am on holidays I can’t cancel my card. Needless to say I won’t be using them again. I don’t know what they are trying to get away with but suffice to say I shall get the charges reversed and never use them again. What is the world coming to whereby this is a common business practice? Do yourself a favor... don’t use Uber. Lots of other choices.

My first time using Uber for transportation went very badly. I was all set to be picked up and received a message to get ready for pick up. So, I go out and wait in the drive for my pickup. But no one ever came... So I went back to check my trip information and it was all erased as if it had never been scheduled. It is so wrong to treat people like this.

I took Uber twice this weekend and both times the driver cancelled the trips before they got to me. When I asked for a refund they said it would be coming in 3-5 business days, yet it’s been a week and I still have not received my money back. I’m out $30 because of this company and their terrible customer service. Just use Lyft for a way better experience.

I FEEL DEFRAUDED BY UBER! Today, I did Uber express for $2.78. The map to walk to the pickup point was COVERED IN UBER NOTICES plus what little of the map I could see lacked any street names next to me, nor did uber provide directions on where to walk, nor were the dots accurate (perhaps it wanted me to use the backdoor because those dots sure didn't make sense walking out the front door) and Uber did NOT provide an exact physical address for me to google. Worst, is uber provides NO WAY TO CONTACT THEM and now uber charges me a $5 cancellation fee for a $2.78 ride? Seriously - this IS fraudulent! I'm reporting this to the DC & Florida attorney general's and I will NOT use uber again until this is resolved in person by a real live uber person. Get a clue uber - This does not work but I will to make sure you do not do this to others or me again!

Check your bill, if you take different trips write it down and what they charge you. We used it to go to work and home. Price should have been the same every day. Monthly bill came and there were several off prices about 6 we found. You call, give them info and 3-4 days later they call and say, "ok, we can deduct it or give you a credit for further rides." Myself, I would have liked to know how they got so screwed up but they offered no explanation for that. A few drivers don't speak English but our drive was easy. Good company. Just ALWAYS CHECKS your bills end of month.

This idiot not only came to pick us up but kept forgiving by, cancelled the pick up on his end where we were not only charged cancellation fee but also the $45 for the trip. Can't get anyone live on the phone!!! By the way... it was our honeymoon!!!

I'm sitting at home watching TV and get two quick messages from my PayPal account saying I used PayPal to pay for two Uber rides one for $100 and one for $68. This was followed by a text from Uber saying I changed my sign in information and password. I immediately changed my PayPal password and tried to log into my Uber account. Of course I couldn't because of the fraud. I am not able to get in touch with Uber because the phone number I have goes to a fax machine and I can't get a better number. I can't text them because I can't sign into my account. Any suggestions on what to do??? I cannot fight through PayPal because PayPal said I authorized Uber to use my PayPal account and they can't put a hold on the money. Again, any solutions are appreciated!

Uber was charge my credit card for a ride that I never booked. I was sitting in home and a Uber driver called somewhere in MN saying that he is waiting for me. So surprise and I told him that I never want any ride, he hung up and I received an email that Uber charge me for cancel the service. That is a setup somewhere to steal my money. I got credit to my next ride, but not to my credit card. Shame on you, Uber.

I live in a rural area. Lyft does not serve this area at all and Uber requires up to 1 hour wait to get an Uber car to me. When traveling 15 miles or less a taxi is not only more convenient, quicker but only $2 or $3 more than Uber or Lyft.

Yesterday Uber had charged me $43.70 for 20 minutes 8.1 miles long drive that we were making two times a week for the past 2 years and usually costed us $18-21. I have contacted Uber and they claim that the charge is justified because it happened during alleged peak hours and after back and forth correspondence offered to credit me back 25% of that charge, which is still way too high. Let us run the numbers. Effectively, what Uber is trying to say by defending this charge of $43.70 for 20 minute 8.1 miles long ride is that your driver is making $131.10/hour that would translate into $272,480 annual salary!!! Really? An executive salary for the taxi drivers and you are expecting the general public to believe this nonsense!?! Which percent of this revenue the driver is actually going to see?

I usually purchase a Uber Gift Card to run weekly errands as Uber. The reason why I use that method was because every time I used my bank card Uber puts a ridiculous hold on my card causing my bank account to be overdrawn. To combat that issue I started purchasing the Uber Gift Card. This past weekend, I was preparing to go grocery shopping and tried requesting for an Uber using my gift card credit. This was a short trip literally 4 blocks at that. I received a message saying try a new payment method, so I said I will add another Uber gift card. That didn't work, so I called a local cab to pick up me up and take me to the store. I thought it may have been an issue with the application, so I went on shopping. I had already placed money on the gift card and wanted to use it to get back home. Another message advising me I must add a new payment method.

Be careful when using Uber. My daughter injured her foot/ankle and had ice on it during her ride. She left behind water on the floor and was charged a $150 "clean-up fee" two days later for a $5 trip. The driver did not mention that she "damaged" his car and had to charge her an add'l $150. And, the only way to reach Uber is through email. Just sad that Uber drivers can rip people off so easily. I suggest you take pictures of the interior car before and after ride.

I have used Uber often to get to airport. I used it today to get home, and noticed price they quoted was high. Double. I booked it 'cause after checking all Uber options. I asked driver why so high and he said should be normal and that's all he was getting from Uber. Emailed them numerous times and didn't give me a reason why they estimated so high and refused to change charge. I keep email them and have stopped responding to me. I will keep going.

My first time ordering was GREAT! Ordered from McDonald’s. With normal traffic it takes 7-9 mins from my place. First time food was mediocre warm but I do expected that. Driver was great, friendly and for price I thought, "Yep. I’ll be using this, though I wish they had more food choices for our area." Placed order on 3/22 at 2:46 pm. Food delivered 3:20 and as I said mediocre warm (as I expected so no biggy). My latest order on 5/28/18 I placed order same restaurant at 9:01 pm food was delivered at 9:27 pm so 26 mins later versus the 32 mins from 1st order and the food was cold as if it came out of fridge.

I began using Uber in February 2018 for travel from home to Philadelphia airport. The price for the first trip was $43.39. I just tried to schedule a pickup for Tuesday morning at 545 am the time I usually travel and the Uber X (which I always take) is $82.00. This price has continually gone up over 4 months. Uber is no longer a viable option for me.

My wife decided to start driving for Uber and Lyft this summer as a means of earning a small amount of additional income. Sadly she's been made to realize this was a major mistake. At least on the Uber side of things. We live in Tucson, Arizona, and on the Uber site it states that our city has no fee associated with vehicle inspection. However, after signing up and getting all her ducks in a row she came to find that her account had a negative -$20 balance. She has since called five times and been told each time that she will be credited within 24 to 72 hours. She's even gotten emails indicating this will occur. Yet here we are two weeks later and nothing has happened.

I used Uber two years ago in Philly multiple times and never had a problem. Had no need to use them again until the third week in May 2018. Logged into the app and scheduled a ride. Everything went well and the driver arrived as expected. I took my ride, tipped the driver in cash (who was very nice and polite) and thought that was the end of it. When I got my emailed receipt, the ride was $10 more than it should have been! I contacted Uber through email to resolve and they claimed that I chose the "Uber XL" trip, which was more $$ (I have to assume because my driver came in a newer Cadillac Escalade?), but I ABSOLUTELY did NOT choose that ride option when I booked it. I remember seeing it as an option, but that's not what I wanted nor chose.

I had Uber drive me about one mile distance to pick up my car from repairs. It wasn't the first time I rode Uber but this time I was told to take the rear seat against my protests. C'mon now, I'm just a little old lady. Would do no harm sitting in front. I was unable to fasten my seatbelt as it just won't go it. Meanwhile the car was already moving so I had no choice. I guess the driver didn't care about their passenger's safety. Next time will try Lyft. I have no order number on hand as this ride was arranged by the auto repair shop. I don't own a smartphone. The ride took place on May 25 in the afternoon.

Me and my wife and our son recently visited Myrtle Beach, South Carolina. While we got an Uber to a popular night spot approximately 15 min from our hotel. I thought the price was a little high going there, $30.00, but to my amazement, that was just their advertised price, to get back from the same spot, the price jumped to $65.00, more than double for the same distance. That's why we started using Uber several years ago to get away from the price gouging cab drivers, but now looks like Uber is the ones we need to be leery of. I will not be using Uber again. Try Lyft, same ride for $20.00. Shame on you Uber.

I live in Jersey City New Jersey. Been taking Uber for about 2 years to work and from work in Hoboken. I thought the prices were really reasonable but the last month or two the prices are going through the roof even for pool. This is terrible when you do this to working people. Looks like I will be taking buses and trains again.

This was our first time using Uber - My husband wanted a ride to and from Smart Financial Center for an event. We had difficulty getting the first attempt at making a future reservation to take and ended up with someone on the way on the wrong day. We cancelled that ride successfully and was billed $10 for the cancellation. The next day we successfully got the reservation set up for the pick up.

Got an Uber for a 5 mile one way trip. Everything seemed fine, paid fare and gave $15 tip which I thought was generous given the extremely short ride. Received message the next day that driver reported that I left an item in her car and she returned it to me resulting in an additional $15 fee paid directly to driver. I left NOTHING in vehicle and she dropped NOTHING off to me. Googled and apparently these fraudulent fees for lost item returns and cleanings that never happened are common amongst Uber drivers to increase their income. Beware.

While working for Uber, Uber gives you the option to do InstaPay so you can cash out up to 5 times a day, they boast, they also charge you $0.50 per transaction. I made two transactions on InstaPay the weekend of May 19/20. Although I never received my instapay transactions and was still charged the dollar for the transfers. Uber refuses to give my money back, stating that I accepted the fees! The problem with that statement is of course, that I never received what I paid fees for! If they do this to all of their drivers, I don't understand how they could ever have money problems!!! True scam artists & at least one very displeased Uber "partner". Not to mention that if you drive food for them that they send the driver to restaurants far from you so they make more money??? Very unprofessional Uber, Shame On You!

I’ve been driving for Uber for a while. I believe Uber is faking its surges to charge more to customers during masked high demand times (customers pay more when demand is high during surges, however, per my experience there is considerably less demand or enough drivers showed up in the area that there is no reason to increase the rates during those surge times). I will make it simple. The following happened many time so I can tell that it was definitely not an error occasion, but a strategy to increase rates at surge times.

Let me tell you first I’m a very nice and educated lady, and I’m driving a Uber for a month part time, while waiting for summer semester to start. I rarely complain and write bad reviews. But now I can’t remain silent. Uber owners, you don’t care of your drivers at all! You pay us $12 per hour (on average), it’s a shame!! Because I will not drive anyone for $ 12, minus I using my car, so basically it’s $9 per hour BEFORE taxes!! I did Pool Uber, I drove 1 hour 30 minutes nonstop, and guess what they paid me? $ 21! Minus gas, it’s $ 16-18! And riders are very demanding, especially when they are in the POOL, and after all “turn here, stop there, give me water, air conditioning on a cold day“ they don’t leave tips!!!

Driver cancels then I get a cancellation charge?? Then I tried to find a number to call Uber... Goodluck with that! I reported it to my bank and I requested to have my account deleted, which was another major job! I REALLY DISLIKE THIS COMPANY... VERY SNEAKY AND SHADY!!

On vacation in Hollywood, Fl a month ago and needed a ride to Miami Cruise Port. DoubleTree Hotel recommended an Uber ride to Port. Signed up, created account, and driver arrived across street. No worries, we pulled our luggage to her. She was a young Spanish girl, barely spoke English, beautiful new car. Off she went on interstate, barreling along UNTIL traffic called to a screeching halt. She slammed brakes, skidded into left lane and with horns honking, barely missed getting hit from every direction. She shook her hands upset and started up again with traffic.

My Uber failed to show up, did not answer my phone call, and proceeded to cancel my trip. Uber then charged me a fee, with no opportunity to explain, comment, etc. I canceled my Uber account. I took a taxi. Taxi was immediately available and was no more expensive than Uber. Upon return home, I tried to reach Uber to remedy the situation. They take your money and then are virtually unreachable. I GIVE UBER ZERO STARS!

I ordered an Uber in Albany NY this morning. I selected Albany Airport as my destination. The driver arrived on time in a car that seemed dingy and small but it was supposed to be a short ride so no problem. Except that it turned out not to be a short ride at all. To reach the airport, he needed to take a right out of the parking lot and then another left at the major intersection. It's knew that it was that simple to find and I had only been in the city 3 days. He took a left out of the parking lot and I questioned him as I knew that was wrong.

Ordering a future UBER ride and it scheduled the ride for immediately. While trying to contact driver, got message that said to leave a message. He was in front of the house before I could cancel, so I was billed $5.00 for a cancelled ride. The UBER company APP is lousy when it comes to scheduling advance rides, furthermore, when the driver arrives before you can cancel, you are still billed for the call. When trying to contact UBER directly, you cannot do it. No number exists for the city in which you are scheduling the ride and no number exists for a one to one contact to explain your situation. The only number is a help option but it does not work for complaints, only for emergencies. Not going to use Uber in the future.

Poor service and a rip-off! Yesterday I requested Uber ride service at 8:34am. At 8:37am they confirmed the request and advised the car and driver and pick up location, which was a street corner 5 minutes walk from my home, which I thought was odd for not picking me up at my home. My wife and I stood there in the direct sun waiting... then the Uber App sent me notice saying it would be another 4 minutes wait... then another notice saying it would be another 5 minutes... then another notice saying it would be 13 minutes... then another notice saying it would be 19 minutes.

I was taken to a location that I did not request, nor had I ever heard of. The driver was very rude. Uber would not refund my money. On two prior occasions they charged me two times for one ride. I was refunded, but it was a major inconvenience.

I’ve been using Uber for a couple of years now, and I’ve got to say I’m disappointed with their customer service. I had a pool driver who never came, and as a result, I had to order a different more expensive Uber driver (at 3x the price) to get to my location on time, like I would have had the driver come on time or I had taken the train. I contacted customer service (which is a hassle in itself) and asked to be refunded the difference but was told that they “appreciated the feedback” but that I should have tried to use a pool or something if I was uncomfortable with the price. I’m now using Lyft because I don’t have these sorts of problems.

26 April, 2018, Maryland, USA. I ordered an Uber to Dulles airport. There was no incident during the trip that resulted to a damage or spillage... No vomiting, no eating, no drinking. Beverages. I drank bottled water only. When we were dropped off at the airport, the driver did not complain of any damages neither were they any damage to his car’s interior and exterior. He even dusted his entire car in our presence before taking off while we loaded our luggages in the cart. However, 12 days after the trip, Uber deducted and extra $80 from my account as cleaning fee. After writing to them and demanding clarity, I was sent a picture of a huge mess on one of the car seats. If my mom or older sister or myself made such a mess, it could not have been hidden. I am so shocked by the picture and its source. A vomit of this nature cannot go unnoticed.

Saturday, May 5th late morning, I used Uber for a 20 minute drive from my home to a high school where my chorus was performing a concert. I have used Uber a number of times in the past with positive results. I carried only a light suit bag with me. No food or drinks. I agreed to the $17 fare and was delivered without any delays. Later in the day, my email showed a double charge...two $17 charges at exactly the same time...an honest error, I thought. The next morning they emailed to notify they were correcting my charge to add an $80 cleaning fee! I am disputing this, but the truth is the driver was creating extra charges. I didn't spill or do anything to his vehicle, nor did he advise me of adding a cleaning fee. He complained endlessly during the trip of his late car payment. I won't use Uber again since this is a nearly impossible dispute. They apparently accept the drivers word with no proof.

If you’re planning to use Uber, beware of extra added fees and know that the app is not easily understandable. You can only book a ride using their app. It does not allow you to review your ride before purchasing it. You are booking a ride unaware that you have booked it. A car shows up, you get charged and if you're not there, you get charged a $5.00 cancellation fee. Drivers are supposed to call or text you when they arrive, but some don’t. They drive off because you can’t find them and you get charged for the ride and another late fee. There are no human beings available to talk to when you have problems. You have to manoeuvre around in their app to send an email to customer service. This company is a money making rip off. I would not recommend using it, especially if you’re not familiar with apps.

I am a driver on the Uber platform and have driven in Chicago, Illinois. Recently had my account put on hold due to a "report of possible impairment while driving". This is total B.S. I don't even use drugs or Alcohol. This is very disturbing for someone to write an untruthful report. I have given out over 4,000 rides and have over 2,000 5-star ratings. I receive all types of race and gender related ignorance and biases and I am vulnerable at all times unless I protect myself while I am on the road. Uber allows passengers to make false reports that affect the driver, but has no way for the driver to protect themselves from the false attacks. After research it's a drastically common issue on the Uber platform. I suggest anyone looking to drive for Uber understand that while you are an independent contractor for Uber, you will still suffer the consequences of the reality that Uber is ran like a private correctional facility. DRIVE AT YOUR OWN HIGH RISK.

HUGE WARNING TO UBER USERS!!! I will never use UBER again - every time I tried to add my home address, it would find it on the map and then when I would try and add it to my favorites, it kept adding a different address with the same street name in Toronto. I live in Chelsea QC 4.5 hours away!!! But that wasn't clear from their app because on the list of favorites it only shows the street name and not the town.

I’ve only recently started using Uber for rides to and from work or to the next city over to visit close friends being that I do not have a car anymore. I’ve noticed inconsistencies in the fares as well as being blamed for the mistakes that drivers are making or that the “Uber GPS” makes. I was charged over $40 from my house to the house of a friend 10 miles away and the same ride was the same distance where I was taken 10 miles home. The ride home only cost me $21. How the HELL did it climb an extra $20? Especially when my driver got lost and passed my drop-off route. I sent a complaint hoping to get a price adjustment and was told that I basically should have told my driver not to get lost. As if it was my fault that they continued to pass my drop off point which was clearly made known before my pick up in the first place. Goodbye Uber and hello Lyft.

I requested a car to pick me up which is always a $20.00 fare. This morning was no different. It displayed $11.00 for a carpool or $20.00 for a single fare. I accepted. However when I was dropped off, I was charged $34.00!!! OUTRAGEOUS!!! I never would have agreed to this price!!! This is a price scam!!!

Previously, I loved Uber. I am a long haul driver and can park my tractor trailer somewhere and Uber to get food or sightsee. Here is my horror story. I'm telling it because if you use Uber, you might also want to have a Lyft account on standby. I went to IKEA in Cincinnati. After shopping, I logged in to get a ride back to my tractor 4 miles away. My payment was denied. What had happened, according to Citibank, Uber hit my card 10 times for a zero dollar amount, therefore shutting it down due to fraudulent activity. Finally, as my phone was running out of battery life, and it was getting darker and colder outside, I was able to choose a method they did take. This can happen, and the Citibank rep informed me that Uber does this a lot. Lyft not so much. If you use Uber have alternate transportation set up. If you are sightseeing know how to get back to where you need to go. Uber WILL leave you stranded.

Ubereats - My older daughter ordered food from this service, and as far as I can gather the driver, from the street, spotted her younger sister (16) on the front stoop. Not sure if he thinks he's a junior g-man or what, but he called the police and reported a child endangerment issue for her strawberry hemangioma. In case you don't know, that's a birthmark. It's not even that pronounced, and he was in his car. After a visit from the police, who seemed puzzled by the non-issue and reported everything ok - I guess it turns out not to be a police issue to have a birthmark. So, I decide to complain to the company. Guess what - NO CONTACT NUMBERS OR EMAILS available - at all. Make of that what you will. They are not welcome at my house anymore.

I went on Google and searched "Uber Executive Emails" and boom! There was emails for some of the executives. I wrote an email to one of the VP's about the issues I was having and also cut and pasted all the communication I had with their customer service. One day later...I received an email from customer service with an apology and the issue was resolved!

I starting using again recently. I noticed my personal checking account balance was getting lower. I checked my statement online and Uber had been charging my personal bank card, and not my preferred business card which is my selected card. My personal card was only to used if my business account had low funds which was not the case. Uber insisted for 2 weeks that if I gave them the dates and times of the rides, they would reverse those payments, and charge the correct card. They did not do that, and then started asking to provide all of that information again and I had already done that 4 times.

We used Uber for the first time in Panama City Beach last weekend. All three drivers were wonderful. We had a blast. The first driver was so sweet and smart, his daughter called him while we were driving and he would not even talk to her because he was on the job, second guy was sweet and country and professional, third was a female, very sweet and took us right to our motel. We will be using them on our next trip. I don't get the bad reviews but I was in Florida so people may be nicer there. Thank you Uber.

I’ve been driving with Uber for 3 years, I've given more than 6000 rides, I have more than 3000 5-star. My account has been deactivated for two weeks for background check. My background check came clear and still my account is deactivated. Every time I call the support they say I have to wait 24-48 hours. They don't care about us. They treat drivers like **. If you don't wanna be insulted don't drive for Uber. I'll never drive Uber again and I deleted my driver and rider apps. I lost more than 2000$ because of them and my credit score went 50 points down because I'm behind on my bills.

While waiting for my ride to arrive. I was charged 7.13 for a ride that I never stepped foot. Uber confirms that this was not a cancellation fee. And I cannot seem to get any customer support on the phone.

I am a driver on the Uber platform and have driven in Pennsylvania, New Jersey, Delaware and now South Carolina. I recently had my account put on hold due to a "report of possible impairment while driving". This is maybe the 4th random reporting that is totally b.s. As a ** man I receive all types of race and gender related ignorance and biases and I am vulnerable at all times unless I protect myself while I am on the road. Uber allows passengers to make false reports that affect the driver, but has no way for the driver to protect themselves from the false attacks. After research it's a drastically common issue on the Uber platform. I suggest anyone looking to drive for Uber understand that while you are an independent contractor for Uber, you will still suffer the consequences of the reality that Uber is ran like a private correctional facility. DRIVE AT YOUR OWN HIGH RISK.

Needed a ride home after work. Tried to use Uber. Big mistake. It was raining outside when I was leaving work. The app showed the driver was a few minutes out. The app showed them drive past where I was. Added time to their arrival. Saw the app show the vehicle driving past where I was adding more time. The app changed again adding again the time of arriving. I tried to call the driver to no avail. I cancelled costing me $5.00. Unreliable as far as I am concerned. Had to call a cab. They had no problem finding me for the ride home. Got rid of the Uber app. Never again! Beware!

I just complained of driver Ram ** taxi number. Got my phone just now and he seems to be a nice guy. He had a bad day himself with very little sleep that he mentioned. Anyways thanks to him he got my phone back delivered at door step so money does not matter. All the best wishes to Ram.

My 15 year old son ordered an Uber. The driver got on our street and never stopped. He had canceled the ride, we finally was able to message Uber and they credited $5 back to his account which isn’t supposed to post until 1:00 a.m. On top of that the ride was $7.10 so they cheated a child out of $2.10. Bad company to use. So I had to call Lyft. They came through.

I was charged an extra 17 dollars separate toll to go from Staten Island to Brooklyn. There IS no toll in that direction. Uber is not refunding the charge and just sent me out a pre written BS response that had nothing to do with my issue. This company is dishonest. I'm using Lyft now.

April 13, 2018 | UberX. 04:59pm | 2550 NW 2nd Ave, Miami, FL. 05:26pm | 1731 SW 8th St, Miami, FL."

While on vacation in Dania Beach, Florida, we called a driver to pick us up from an Airbnb and this driver was unable to find the address. Don't all Uber drivers have GPS??? We will not try to use Uber again.

I booked a cab. Why would the rider be 15 to 20 mins away and still take the pick up. And later I was not able to contact the driver Senthil **. Number was not valid it said. Whatever then even after waiting for long... It was still that far away... It was no use. Later I had to cancel the ride as it was just not approaching on the map towards me. It was going ahead. Later after canceling the ride why should I bear the cost. Is it always our mistake?

I took Uber this morning to work and lost my cell phone in the driver's car. I have my passwords on my phone and I don't know my Uber app password. I can't reset my password because there is 2-step verification and I don't have my cell phone to receive the text message code. I have left 4 separate requests for help through the Uber website and I have heard nothing from them, after almost 3 hours. There is apparently no published Uber phone number that I can call. I am beyond frustrated. I will never use Uber again; my family will never use Uber again; I am going to tell anyone and everyone about my extremely negative experience in the hopes that they will never use Uber again. I will join the #deleteUber campaign. I will testify in Congress if I get the chance. This is just ridiculous.

I was 2 years with Uber. After some however they deactivated me permanently through a system generated multiple messages by itself. Bleach was hitting me hard. Multiple times underpaid. I was not impressed. They are not a nice company and they decided to deactivated me. To get my money over 20000 dollars underpaid 85% was promised. But turned out 50% only and fee for me and the rider pick up fee. I think Uber was good when they was paying the driver right but knowing that are going to be criminal stuff from creating a hassle working and freaking out situation from support in live. This people are awesome in threatening the people bad and take their money.

On April 16th, I purchased a $10 Uber gift card to add to my credits to ensure I had enough credits to go to store and back home. This brought my credit balance to 13.50, one way ride was $6, therefore, I would have the $12 total to cover there and back, well I thought. On attempt to confirm ride home I had no credits remaining, even after the first ride receipt only showed $6. This left me stranded and having to walk 4 miles home because I had no more payment options. Contacted Uber via email when made it home. They gave me some dumb excuse about an authorization hold on an additional $6 to ensure there was enough on payment method to cover trip. Well first of all, this policy relates to debit or credit card use, and secondly, I've ride many times using gift cards and this never happened. Well they continued to reply saying the hold was released and I should contact my bank. HILARIOUS... what bank... idiots, I used YOUR UBER gift card.

I usually take regular Uber. On April 15th I was traveling from Evanston to Hyatt at McCormick center and I called Uber pool since I had more time. The charges they showed were $16.32 and I accepted it. However they charged me $27.93. When I contacted Uber support, they continued to give me boilerplate answers. This is extremely frustrating. I explained to them that I had put the right address and was dropped off at right place, but they refused. The driver's name was Yvonne, and the Uber support is from someone named KOUSHIK from India (judging from the time posted, it say April 17th, and it's still April 16th in USA). This stupid jerk kept on telling me that I had different drop off than what was requested. I took back the Uber from same place, so check it jerk. To make my experience worse, when I took the ride back, again with Uber, he dropped me off 2 blocks away and I had to walk in pouring rain. Never again.

During a trip to NYC, I quickly found that Uber rides are more expensive than cab fare. I decided to try the ride share one evening when money was tight. When I ordered the ride, it gave a pick up time 10 to 15 minutes away. When I accepted, it immediately changed to 1 minute, and I had to run to catch the ride. The driver dropped me off at a corner in Times Square, in the pouring rain, telling me this was my destination. I realized that he had dropped me 4 blocks away. I wandered around Times Square, in the pouring rain, dressed for a reception. My shoes and purse were completely ruined, as was my evening. I am deleting the app. I will never use them again.

On April 15th several of my friends were downtown at a concert and decided to take an Uber to and from the concert so none of us would drink and drive. Our first UberXL (1-6 people) was $53 for 21 miles. No problem. When it came time to leave later that evening we selected the same Uber except the upfront price shown was $54.82. That was fine. When we arrived at our drop off destination another simple 21 miles away our ending fare was $124.42... Confused I contacted Uber since this was our first time using the service and I was told that the fare was correct and they up the prices at night to encourage drivers to be there. I was told there was nothing they could do and was assured that the fare was correct.

My account was hacked by someone in London who has been using it to bill rides for 5 days (starting 4/10). I cancelled/deleted my account via the App. The charges continued. I contacted Uber support via Twitter who told me to change my password - which I did. The charges continued. They have credited some of the charges but now the support team doesn't seem to be actually investigating my problem. I only receive "boiler plate" responses and no resolution. On 4/15 I deleted the account using the Web interface. I also deleted it again from my phone. I will contact my credit card company to deny payment for these rides.

I don't understand why Uber expect you to pay the driver for a trip when they have taken you to the wrong place. Because the drive GPS pick the wrong locate. I think that a Driver should check the locate where you're going when you live in a Big city when there a lot of places that sound and spell the same. Very dissatisfied. Very dissatisfied. Very dissatisfied.

I booked cab at 11 pm but the cab not at all moving towards my pickup location. I called driver so many times, but he was unable to pickup the call. Still I waited for 20 mins after I cancelled the ride. For this I need to bear cancellation fee. This is happened for so many times. My issue is not with fee and all. It's all about night time waiting for a ride after so many hours of journey.

Wait time fee assessed being the following conditions are true. I ordered the Uber in the exact location I was standing when the Uber arrived. The Uber driver did NOT await on me one second as I was waiting in an obvious location that is easily visible from anywhere in the parking lot. According to the policy, although the driver didn’t wait for me - I was the one who waited. “A fee will be begin a few minutes after your driver arrives” & “We will notify you that a charge has started”. Neither of these conditions occurred.

I had ordered a Uber cab and when I ordered it the fee was around $6, however once I arrived at my destination I received a notice that they had charged me extra fees without my knowledge or permission. I contacted them about this through Twitter and somehow my complete order was changed to the larger car, which I did not order. I guess they don't know that people get notifications when another device logs into your account because I received a notification that someone in Orange County had logged into my Uber account.

When I first started riding with Uber a year ago the price was OK and when they were "surging" it was usually early morning, holidays and late night. Now it seems like the surging is constant. Price is one thing and another minute later it's ten dollars or more higher and it's not even a holiday or early morning or weather conditions. Drivers are charging fees for things that haven't happened, like spills, cleaning fees, burnt cigarettes. I don't smoke, but I learned early on always take pictures before and after your trips 'cause drivers will try to get you. They aren't ending trips on time, they're canceling without even getting close to the pickup spot. This company is out of control in pricing and driver and company customer service.

I've been using Uber for 2 years now. They started off as a great company but they've been steadily increasing their fares. I have noticed a trend with them as of recently. Several Uber drivers will sit in a parking lot and do nothing and jacked up the prices of rides. I go just under 3 miles to work and just under three miles back home. Not a very long distance but they tried to charge me as much as $40 S4 just 3 miles.

I took A UBER from Slidell to New Orleans which is about 30 minutes. Cost was ok. But on the way back it charged me 187$ for the same trip. NEVER AGAIN!!! I wouldve been better off to take my own car!!! THIS company should be fined for gouging and taking advantage of people. I do not recommend UBER to nobody!!!

Like many others Uber charged me multiple cancellation fees that were driver's fault, not mine. Instead of refunding my Gift Card, they issue me Uber Credit. That credit has not been used for payment on the 30 trips I have made since it was sent to me. I have sent close to 100 messages to HELP and they assured me that if I added more money on my gift card it would be applied on next trip. 30 trips and $350 later, credit still there. After 45 days of constantly getting rides denied for insufficient funds, when my gift card/Uber credit amount that is combined together in payment was more than enough, I went to Houston Greenlight Hub. They too refuse to help me out and actually had security force me off the property.

Uber as a company does not care about consumers. First, there is no way to communicate or get support. Second, there is no consistency between the website and the app. What can be done in one cannot in the other and vice versa. Third, the app does not always do what it is told. For instance I wanted to pay with a credit card and it defaulted to another account even though I specifically chose the CC. Fourth, the app rates the rider but does not give feedback. How does a rider know what they did that offended the driver so they can correct it? Finally, the web page and the app are cumbersome. It is extremely ironic that a user has to verify. They are not a robot to access a utility run completely by computers.

I was a driver for Uber 01/17- 04/18. In this time Uber has accused me of multiple accidents. To which I've had none. Uber has accused me of carrying a firearm, to which I don't. To my knowledge Uber manipulates driver ratings in order to keep people at certain levels. They need so many people at a certain rating to keep numbers active. If you choose to work for this pathetic company do it part time, don't do it full time. It's not worth it. If you are forced to work full time start looking for something else.

Many people are thinking that Uber can help for earning some money. But it is totally wrong. Uber is already charging very low fare from customers and after all Uber is paying more low to the driver. Few days ago I made a call from Uber as a driver from Albany NY to JFK NY. Which is usually cost in regular taxi service about $350. In this payment the driver is paying for gas charges, toll charges, time duration, safe driving skill and etc. After dropping off to customer, driver must have to come back to his hometown as well. While coming back, the driver is not allowed to pick any passenger from JFK NY legally. After all the driver can save only $150. I got paid $153 only from Uber. And Uber charged $215 from customer. Which also very low. In this whole trip both side I put my life in risk and provided neat and safe ride with expert safe driving skill.

UBER charged me for trips on Dec. 29. 2017 to Dec. 31, 2017, but then the second driver for UBER overcharged me for the trips for the dates I have listed above and the first trip was to do an application for a apartment in Wood Village Apartments. Then after that I told him to go to the pharmacy to pick up my vitamins on Capital Street in Jackson MS, then after that I told that second driver to take me back to ** and the trips the second driver for UBER was supposed to take me to is for the particular dates I listed. He overcharged me $333.00 for all those trips and I ended up only having $35.00 left in my account and debit cash management card from Fidelity after the UBER driver took all of my money off my Fidelity debit card ending in **.

Both of our phones tied to our Uber Account were with us in Las Vegas, NV. One phone received a text that an UBER driver was waiting for us at a location in Columbus Ohio. We responded that we were in Nevada and had not requested the ride. The ride was cancelled as a no-show and we were charged two five dollar no show fees. We have had at least 20 e-mail conversations with UBER customer service and they continue to insist that the request came from our phone. Uber has no phone access.

UBER does not properly investigate passenger complaints. They just take the word of the passenger who can malign your character at will. Twice accused of being impaired, but do not do drugs or alcohol just misjudged a turn on a narrow street the first time and the second time have no clue what they thought I’d done and Uber doesn’t tell you.

The upfront price that came up was $37 for a ride from French Quarters to the airport on March 26. I was charged $55. On March 22 we took Uber from airport to the French Quarter and it was $37. It was the same time of day, approx 1:30-2 pm. I put in a complaint to Uber and their response was that there is a delay between the upfront price and the actual price charged. I asked why it would be that much more at the same time of day with no traffic from when we took Uber from airport. No response or offer to refund me the difference. No apologies. Very poor customer service. Don't use Uber because they will show a cheaper price upfront to get you to use them over Lyft but will charge you more. Scam.

Uber seems to be using Ride Share to attract customers to purchase flat rate rides to selective customers. I have been a customer for a long time but no one get any type of perks for using their service almost every day. It's not fair that there aren't any services that can be helpful to a woman who has anxiety of taking public transportation. It's very difficult and I feel they take advantage of consumer.

My email was used in many occasions in Moscow, however I am never been in Moscow and living in USA. After contacting Uber help I received reply in Russian language which I don’t understand. They played some games and asked for information to prove negative. They don’t accepted my email with any reasonable answers and so far my email has been used in Russia on Uber services.

Low customer support. Does not have professional customer service. Not proactive and well understand the issue but just promptly answer to meet timeline kpi. I have been contacted an issue for a year and it never been resolved. They assign multiple person to reply on an issue and none of them has just read through the previous email and just randomly answer the initial question by procedure. It makes me feel I am talking to a chat bot with low logical script and takes me too much time to explain in details what is going on. They even copy and paste exactly the same message they had sent to me for 4 times.

Today, right now as I'm writing this, for the second day, I have been waiting for a ride since 1 pm. It is now 6:02. Drivers have literally been driving right past me for hours. Yesterday I thought I would be stranded at worst when no Uber driver would pick me up. I will not EVER use Uber again. Lyft IT IS!!!

Last week I ordered an Uber but I canceled it before it arrived and took the bus instead. When I got home I received an email from Uber saying that they had revised my charge. Apparently the driver filed a claim for something Uber called a "cleaning fee". I disputed this saying that I had not even entered the vehicle and asked for proof of this claim. They then sent me several photos which showed what appeared to be damage to a seat cushion from a cigarette burn.

I ordered Uber in Fla. The driver came promptly. Anyway when I checked my account this driver in Fla. charged me $150.00 for cleaning her car over the above price which was $26.19. Uber stated that the driver sent pic that we spilled and messed up her car. Well my husband and I didn't bring any food and no drinks. We had a suitcase and carry on with no liquids. Also the driver stated she had a customer prior to us that made a mess. So if you decide to take Uber I would take pictures of the inside/out so you don't get ripped off. I myself will never take Uber again.

I ordered a Uber can on March 23 to go to Ambience mall Gurugram India from sec 21, Dwarka New Delhi using my app thru temporary India phone #. The driver arrived but refused to take to the requested destination. Very poor service for my first Uber experience. He then cancelled the request so no order number on hand.

It was around 2:00 am in the morning and trying to get home. The cost of getting home is $24.00, when I was trying to get an Uber it was saying that it would cost me $93.00... WTF? Rip off... who can afford that?!! Took a yellow cab instead! I have nothing good to say with respect to Uber as they are ripping people off and sometimes get away with it... that should not be allowed! What if a senior citizen is trying to get home and they live on their pension. When I complained about this to Uber they said because there was limited drivers... so in other words you have to bribe your drivers that work for Uber?? They are losing business from me and I will be spreading the word on this matter!!! BE CAREFUL when paying from your credit card on your app on your phone that you don't accidentally assume you are going to be paying what you normally pay because UBER will not reimburse you... they will tell you to go and pound sand!

Got picked up at airport after inputting my correct destination (about 50 minutes away). Next day I saw that Uber had charged me for 2 trips -- the first was 0.04 miles to go about a half a block at the airport -- for $18!! This charge is totally bogus; I never ordered that trip. Why in the world I have?? At that rate, ($18 for 0.04 miles) a mile-long trip would cost $45,000! Uber refused to refund me the $18. Never again will I take Uber. (I have to add, though, that my driver seemed a bit shady. I wonder if he somehow arranged for the bogus 0.04-mile trip so he'd get more money.)

I ordered food from Flying Biscuit through Uber Eats. The food arrived very late, cold, and missing the coffee that I ordered. The driver said that it must have been given to someone else and did not have the food place in a sleeve to keep it warm. I ordered eggs, grits, potatoes, and sledgehammer coffee. The food could not be reheated as the texture and taste would be affected so I had no choice but to toss it. I send several complaints to Uber who said that they would credit me for the coffee ($6.99 and no credit to account as yet), but I would not be credited for the food. Sledgehammer $6.99, Egg-Straordinary Breakfast $8.99, Signature Chicken Sausage Patties $4.29, Busy Area fee $1.65, Booking Fee $4.99, Tax $1.80. After paying this much for a breakfast for one person, shouldn't the food be eatable? ***GIANT RIP-OFF*** I feel violated as a consumer.

I've been using UBER faithfully over the years. However, I will be switching over to Lyft. Their lost item policy is reasonable unlike UBER. You can leave an item in the car and the driver can take it without any repercussions. I don't think it's a good policy at all. I contacted the driver numerous times about my iPhone and tracked it. He ignored me intentionally. His intentions were to keep the phone.

I have been driving for 3 months. Blocked for no set reason. They say my rating dropped. But did not explain how. I have 116 five star ratings. 94 percent acceptance rate. But won't tell me why my rating dropped. I experienced technical difficulties on reception. Had to cancel riders because navigation crashed. You do not get as much as advertised and some rides are 20 minutes away.

Uber - Ride arrived as scheduled. Driver pleasant and professional. Uber sent notice that could be an increase due to demand at this time. A 30 minute; 7 mile ride quoted at $17.11. Was charged $34. Taxi - Same time and distance on return trip. $21. Believe it's my first, and last time with Uber.

I had a worst Uber pool experience today. There were pickups in the opposite directions. For the 10 mins drive it was showing about 40 mins. Driver was not able check the next pick up also. I had to get down from the cab as I was not getting proper information.

I have one of the most traumatic experience in my life driving for Uber. The rider request for his daughter high school to be picked, the person who requested says he can't see the route which a 10 min took 34 because of the road construction & accident. The person nonstop telling where to get out but I was stuck on the road but after I arrived he came to yelling, "She is my daughter! You don't know who you are messing with". And try to open my car door. Locked it but he punched my car glass and shatter it. Now I am shaking. He keeps following me yelling.

Prebooking a day ahead and been canceled by Uber two minute before pick-up time. Owing Uber has problem get payment from PayPal. The first time try to book Uber, pre booking pick-up from ** to 74/82 Jells Road, Wheeler Hill, Vic.3150 at 08:10 am 08-03-2018. At 08:07 am 08-03-2018 received a txt from ** that you can not arrange my order, owing to has problem to get payment from PayPal. I wonder what type of attitude you are? You should connect me within hour after my booking to solve it out, not until final pick-up time. I am very unhappy and disappointed to Uber.

I've been taking Uber to work and back, while the car gets fixed. I have a few things I'm pissed about. First for one thing I had to go to work this morning and every time a driver accepted my ride, they would cancel on their way to pick me up, that happened 3 times. I didn't want to be late for work. One of the drivers suddenly texted me and said he can't do my ride and the idiot tells me to cancel. I got a charge for canceling. Then another idiot driver that accepted to give me a ride, he stopped driving. ( I saw him on the map) just sitting there a long time, he texted me finally and asked me if I would mind if he changes vehicles? I didn't answer him, so the weirdo canceled my ride. I'm very angry at this point, so I tried Lyft (which is much better) and I got a ride from them right away. I made it to work on time.

Until a week ago I would always prefer and use Uber as a choice. It was good service at the affordable price rate. The rate was always below the yellow cab rate. Since a week Uber started increasing rate. It is I think based upon the demand and area you are travelling to. It cost now almost 40% more than normal rate. I find this very unethical as it is done w/o informing customer. I feel being cheated and I am so pissed off that I don’t want to use Uber anymore. The other day I got a ride from Sunnyside to Manhattan with Uber at $34 and on my way back I took a yellow cab which cost $20. This is unbelievably ridiculous.

I have used UberRush multiple times to deliver flower arrangements from my floral shop. I had a problem in November of 2017 and in February of 2018. When you call the support number, it is routed out of the country always. With all due respect, often the person trying to help has a strong accent which can make it difficult to understand what they are saying as well as, often, the reason for my call is often lost in translation. WHY IS UBER UNWILLING TO PROVIDE HELP WITHIN THE UNITED STATES?

FRAUD CHARGES on my bank acct. Waiting for a response from UBER is almost impossible. I had to message them from FACEBOOK! They point you in the direction to download their app. Why would I want to do that? I want the fraud charges reversed. My bank will be on it and then a consumer report to Oregon Attorney General. I don't even use UBER nor do I even know anybody that does.

On Friday, February 23rd I requested a pick up from a doctor's office back to the office for a conference call. The Uber driver arrived (based on my phone tracking display) then canceled my ride (not sure why -- but can speculate that he saw my race and didn't want me in his vehicle. It took 10 minutes to get another Uber driver and I was late for my call.

The company is worst in consumer affairs as it does not have a proper means of communication in case of any dispute/issue. The only option is to write your query in the help section of the app, but that also does not get solved. In my case, recently I was trying to book the ride but due to less balance in my payment, I was not been allowed to book it so I changed the payment method to Cash and booked the ride and paid the cash to the driver at the end of the trip. However, while trying to book subsequent ride, I noticed that the payment for earlier ride was o/s, for which I tried to find the Uber's Customer Care no. which I could not found anywhere so was forced to taken other modes for travelling for the subsequent rides and I put up my query in the Help Section.

Lately I must question Uber's employment screening practices. For instance last Sunday on February 18th I used Uber to commute to work. I came downstairs 30 minutes early for a seven minute commute. I connected with first drive and that appeared to be 8 minutes out. When my Uber approached the 1 minute out mark the driver canceled with no notice. I was picked up again and I immediately call the Uber driver and was sent to voicemail 3 separate times. When my cell displayed 'arriving' the driver called and stated he was at the back gate. I explained to driver that I was at the front gate and I did not know the location of back gate. I also stated I attempted to call 3 times to inform him ("Chico") that I was at front gate. His exact words were, "Bye Girl" and he immediately disconnected and canceled trip. Another driver picked me up and I arrived at work at exactly 11 pm. I got to work and immediately put in a complaint and nothing was done.

I contacted Uber customer service while on a visit to New Orleans after a 30 minute ride in the most disgusting vehicle ever. Stains were everywhere and the smell was unbearable! Uber gave me a 5$ credit on my next ride with them as if I would ever think of using their service again. I was charged 37$ and they refused to refund.

I drove Uber for some time as a part time. It is so disgusting. They deactivated my account for the reason that I was driving slow in heavy traffic and I was saying it a good weather when the rider does not like it. When they deactivated my account I did not feel good for some time because I began to play with it. You cannot make money but it was a fun. But don't do it. Consider some of the following issues: How do you deal with crash? How do you deal with your depreciation? You are actually making minimum wage. How do you deal when you are deactivated? Who would you contact if there is a serious issue? You will be on your own and will go to depression and your family will leave you.Never drive for Uber or Kick them out from Canada.

I drove for Uber in 2016 and had an accident. Uber's insurance is a low ball tactic, fraudulent, lying, scamming company. I noticed fraud in my accident and no one did nothing. All these false claims on the insurance papers. I later discovered it was done on purpose. Even the police report was a lie and never accepted. I contacted Uber and Farmers and they have done nothing. However, I see how their partnership in Pittsburgh works against the victim and engages in stalking, harassment and mail fraud. Til this day my mail is stolen or given away to these fraudsters and there was a breach but that's on a hush now. I still suffer from injuries and have no help. They target you and these people who are involved have greed. That's why it was done.

I had used Uber service to travel from Raheja Garden, Wanowrie to Pune Airport in Pool category on 8th Feb. I was supposed to Pay Rs 130.50 for the ride. I had paid Rs 200 to driver at the Pune Airport. He was not having the change so he went to bring the change. He asked me to wait and told me that he will park it and get the change from a shop. He didn't returned for a long time. I called him, initially he picked you the phone but later on, he stopped picking the phone too. Since I was getting late for my flight, I proceeded for my journey. Today I am back to Pune and thus writing you the mail. This was my first ride with Uber but with bad experience. When Complained to UBER, received a poor response.

I was attempting to walk from my house to an Uber car that was waiting for me on December 27, 2017. I slipped on the ice (broke my hip) and couldn't get up. When the Uber driver unsuccessfully attempted to load me into the car, and determined I couldn't board, he tossed a water bottle to me (which I couldn't retrieve as I was completely immobilized), left me in the middle of the street, and drove off. Luckily a neighbor came momentarily and called 911, or I might have died of shock and exposure.

I received an email receipt for a Uber ride I never took. I had signed up for Uber 4 months ago but have never used it. Although the charge was only $7 I told Uber my account had been hacked. Instead of investigating they told me it was a legitimate charge and even if my bank refunded the charge I would still owe Uber the $7.

My mom who is 62 and handicap requested an Uber carseat for her and my 20 month daughter on 7th Ave. Kmart on 34th St. in NYC today. They sent a shared Uber. Then the driver said he would meet them at Grand Central Station which is at least 5 Avenues away or pick her up in front of a hotel. He never arrived and charged for a trip that neither my mom or child was in the car! You can see in the email images that there is no way in hell that short of a trip could have been $18! My mom called Dial 7 and they took her and the baby home. This is outright fraud.

I have created an Uber account recently in Portland, US. When I try to use the free first ride which is the referral ride, it throws some error. I must have written to customer care some 10 times since yesterday and they are so inefficient even to resolve small issues like this. They have been giving some lame excuses and suggestions, to restart my app and all. Worst of all, they even stopped responding after some time. I have not been able to book a ride because of this. I have never expected such a worst service from Uber, when they claim that customer service is their first priority.

I was overcharged by Uber recently. I was shown a fare of 787.66 and at the at of the trip the fare was 1875 and I had to pay it. Later I contacted Uber and they said it happened due to GPS error and they refunded me the difference in Uber credits. Now, I don't understand who has given them the right to convert my money into Uber credits!!! I have no intention of using Uber again after this bad experience.

Uber has very bad customer support. If their driver charge more they didn't refund any amount to customer and he has to pay more than double some time because of Uber bad system response or driver ask to pay more amount. In this way Uber is cheating its customer. They should ask their driver to pay back extra amount instead of blaming customer to pay through online methods. They simply says they didn't pay the cash payment that is paid by mistake.

My little sister's flight with AA was canceled last night due to crew not showing up... something BS about how they worked past a certain amount of hours. This is gross incompetence on AA's part. Then Uber has no cars available, but charges me 56 USD on hold on my card. I then get a Lyft to bring my little sister back. Now it's the next day, I try to get an Uber, the fake taxi shows up and tells us she can't drive to LAX... so, no my little sister is on a time crunch, again, I use Lyft to get her to the airport. I check my card, Uber has put $112 USD on hold... FOR NOT BEING ABLE TO DO THEIR WORK? What a bunch of **.

Ordered food for a small group of people and instead of calling me to ask where my apartment was and have me come get the food, the driver just cancelled the order and drove away without any notice or explanation. I tried contacting support and they gave me a cookie cutter response (with multiple typos) that was of no help whatsoever.

I asked to be picked up from Uber on 2/13/18. It was really cold out that day. When I made my appointment they said 5 min away. I waited 20 min. Then I got a phone call from the driver saying he wouldn't be able to pick me up. This happened 3 times with other drivers! I finally got a guy to pick me up. After bribing him with a big tip. Then I get the charge from Uber it was more than it was supposed to be. Come to find out after complaining they bumped me up to UberXL. Even after telling them everything I went through to get a driver to pick me up and that I didn't order XL they still would give me back the extra money they charged me. This company is a joke and wouldn't recommend anyone to use this service. I give it no stars!

Thank you (customer service rep). Yesterday Feb 14, 2018 I picked up three pool riders at the airport going to Seattle. I estimated in my head roughly $20 each, or a $60 payout to me. When the earnings finally loaded, I was given $35. I assumed it was for the longest of the three riders. No! It was the total I was being paid for all three riders!!! I checked what Uber collected and was equally shocked to find out you charged the riders, including discounts, a total of $96!!! You used my car to load up three different fares from the airport to Seattle. You charged the riders, and were paid $96 for my time and effort driving them. The only problem is, you only deemed it necessary to pay me one dollar for every three you collected from them. It IS highway robbery. You are robbing me (on the Highway) of my just portion of the fares you collect from the public for my time, effort and risk.

I've been using Uber regularly for the past month to go to and from work, all of the a sudden in the past 2 days my fare to work has increased by $3 and is the same from work to home. When I dared to question them I am being blown off and saying I accepted the fare so I shouldn't question it. I accepted the fare because I needed to get to work and wasn't about to be late by $3 an issue I thought could be resolved after, they claim to be upfront in their pricing but charges are not consistent which is unfair and unethical. I know if I call a local taxi my fare is the same no matter what time of the day it is.

I have been an UBER rider for more than a year. Here in Richmond VA, United States. Never pay attention on charges of UBER 'cause I trusted the company and my account was healthy, good balance most of the time. I used UBER twice a day going to work. I got no car, sometimes exceptionally more than two times, but my usual is two. I start noticing that on my pending transaction of the bank I have instead of 2 charges, 4 charges... up to 6 charges on one day. So I decided NOT TO TRUST and check all my transactions and validated them with the receipts they send to the email when I then close the trip. I found more than 5 overcharges.

I called Uber. I first selected rideshare. They never came and said they could not provide the service and to try again later. They billed 5.00 for not showing up. Screw them. I tried again Then the guy who showed up, didn't have the car they said. He was using his girlfriend's car. The method for asking for a refund is no use. It cost too much time to get the 5.00 back. I will not use UBER again.

0n 2/16/18 @ about 4pm I request a ride from Uber (Dave) whom called me to confirm he was picking me up in 5 mins but he cancelled at the last minute. I then arranged another ride with Mark (the app said he would meet me in 29 mins) and waited for him in the freezing cold for more than 30 mins. He then called and said he required additional time to pick me up as he had a problem with his last fare. At this point I told him to never mind as I was going to call a taxi which I did... I wasn't going to risk waiting in the cold to this gang that can't shoot straight. I sent them an email to delete my account after this fiasco.

I booked a ride from Uber from a bar in Poblado, Medellín. The following day they indicated an additional charge of 140,000 COP (around $50 US) for damage to the car. They claim the damage was paint on the seat of car and a torn rear seat. I cannot figure out why they think a tourist would be carrying paint. We took a calm ride from Poblado to Laureles and the following day I get this charge. I have been fighting with Uber over this but they just keep saying, "Sorry we believe our driver." The driver did provide some images of the damage. However, I was not the one who did it.

Uber driver said we caused damage to his car. He charged us 170.00 for a 10 min ride. We did not cause damage to his car. The ride home consisted of my parents and 2 friends. We sat quietly on the way home and he accused of us damage that we have no idea what he is talking about. Very sad, because you can’t trust Uber.

I went to the help section in Uber app and the following: "I confirmed my trip price at $16.46 but I was charged $30. Why did my trip price change? I should be charged my confirmed price. Please refund me the difference... thanks." They wrote back: "I reviewed your trip, and can see that the price you were charged $30.03 matches the price you were shown before you confirmed the trip. If there’s a significant delay between entering your location and confirming your trip, your price may sometimes change. If that's the case, we'll always ask you to re-confirm the new price."

I used to drive for Uber and I quit last year. I have been trying to get my tax reports for days now and have emailed and tried to call Uber. I have received one email that seemed to ignore the problem I was having, and the phone number won't let you speak to a human, it just hangs up on you. I have been unable to log in due to having a different number than when I worked for them, and when I try to log in, it wants me to enter a verification code sent via SMS. I explained this multiple times, but the one email I got back was a link to the Tax dashboard... which I can't access because I can't log in. Lyft updated my phone number easily, but Uber has yet to respond to my follow up emails, or even update my number. Getting extremely frustrated with this company and am very glad I stopped working for them. This is just one issue I've had with them among many.

I would like to start off with the that I only use Uber because I live in Las Vegas and it's easier to get home from work at night, now that being said, thinking I was doing the "smart" thing I decided to use Uber Gift cards as form of payment due to the fact Uber has been hacked several times. Well once again today my Uber driver kept my ride going long after I finished the trip and once again I was DOUBLE charged, and once again I'm left to just hope and pray to get a response from "Uber support". What a horrible company. Very dishonest as a whole! I would rather pay double for a taxi than be stolen from! I've received better customer service at 24 hour fast food restaurants!

I noticed that I did not get a refund for a wrong cancellation fee from Uber. It is annoying enough to wait for a driver who never shows up but even worse to be charged for it. I went back 2 months to see if any of my cancellations fees were posted and they we not! Tried to contact Uber, no number to call, except posting it through their website, which says that my refund has already been processed.

I started an account with Uber back in December preparing for a trip. I played with the app a bit to learn how to use it. When I tried to actually use it the first time after depositing a $50 gift card it did not work, ended up taking a taxi to airport. Eventually I discovered that the app no longer recognized my email address or telephone number. After numerous attempts to rectify the problem with Uber I have gotten nowhere, they only communicate thru email and seems that they don't understand your problem or just fail to communicate. I have no other recourse except to make complaints and warn others.

My son book a Uber ride for me and my wife and for 10 blocks maybe 10 minutes ride we got charge $50.00 dollars. That is a rip off. We never going to use Uber again. Better to ride in a legal yellow cab.

I order trip. Driver no come. I waited long time. Driver cancelled my order. Charged me $5 for cancellation, without no come for pick up me. I must ordered second time. And other driver pick up me and was no problem with this trip. When I wanted to refund $5 to my debit card, I received message that trip was correct and them not refund money. The problem - no trip, charge money.

I love Uber, but this a problem they need to fix. While on my way home, a very young impatient driver veered into another lane of freeway traffic to avoid a delay caused by an accident. I had a closed bottle of coke in my hand. It fizzed very little and some got on me. Not enough for me to panic about. We ended up having to take a very long route back to my house due to her impatience. Being a nice person I didn't say anything. When I got out I checked the back seat which was stained and filthy, to make sure I didn't leave anything behind. No coke spill, nothing. We exchanged pleasantry. Nothing, "oh you ruined my car!" Nothing. Charged $90 clean up fee... I will dispute this at my bank, at Uber. I don't think it is the company, but drivers who need to know that some people will make their lives miserable if they are very dishonest.

This is my second day with Uber as a driver. Already have issues... went to cash out my earnings of $138 and received a message that I don't have access. Call and was told you have to wait 1 week to receive earnings. Asked to speak with a Supervisor and was informed there is no such individual available because they don't have one. After insisting on either a supervisor or a team lead the customer representative still insisted there was no such person. Then after standing my ground remarkably he has a supervisor.

UBER IS A HUGE SCAM, they quote you one price when you request the Uber and then they change the price after you request your ride, they basically double the original price that they quote to you first, this is a huge scam and if you don't check on time they can easily scam you by doubling the price that you never agreed to. I am not done with reporting Uber to every place I can because this is a rip off... I advise everyone to stick to regular taxi cab service.

On Jan 28th 2018. Car service cost $4.60. For me today to church pickup was CXL by driver so he will get $5.00. I’m standing in the middle of the street and he drives off while I’m speaking to him on the phone. I was dressed for church. This is the second time this occurred. I’m cancelling this service. I want a refund. Placing a stop payment on this transaction. Car ** Honda Accord. I was on the phone with him and he still left... Why???

Well I have been driving for Uber for 1 week and if there is one thing I learnt is how cheap people really are. The worst invention in taxi service history has to be this Uber pool thing. Everyone and their mother picks Uber pool because it’s cheaper than Uber X but refuse to want to deal with other passengers in the Uber vehicle. So not only do I lose money with Uber pool but I get to deal with people that don’t comprehend what Uber pool is.

I don't mind riding Uber. The only issue I have with Uber is some of their policy. It happen a lot to me that my Uber driver cancel because they lost and can't found where I'm located at the moment. And Uber charge me for the driver cancellation. That's not my fault if they lost. And I have to pay for that. When they refund you they give you a credit to use for your next trip. Uber is funny so they never lose and we already lose. I'm not happy about that and want Uber to start refund in our card. Thank God the trip was only 4$. Imagine a trip of 30$ that a driver decide to cancel because they unable to find you. UBER CHANGE THAT POLICY OR I WON'T USE YOU ANYMORE.

THIS IS AN EXTREMELY URGENT MATTER AS I AM LOOKING TO FILE FORMAL LEGAL CHARGES ON UBER CORPORATION IN SAN FRANCISCO as their malice & lack of proper technology has caused me to lose approx. $700 income which I have screenshots as proof, but they made a mockery of me by ignoring my very emotional one hour visit, providing all of my proof, & they ever intended on helping me at all. The supervisor promised to get San Francisco headquarters involved which he never did as I never received any reimbursement to income loss or an explanation to why they are allowing this harassment to continue! I was given "inside" information on why this is happening to me only in the day shift and if it is true, Uber can be shut down for this!

In July of 2017 I used Uber Pool to go 1.5 miles from the Atlanta airport to my offices near the airport. I was quoted $5 to $7 dollars before I accepted. (I used Google Maps to book it, which Uber allows. If Google was the problem, which no one at Uber ever said, their problem should be with Google.) I got charged over $13. I wrote Uber and in their response they emphasized that what I am quoted before the trip will always be the price, "no surprises," then went on to say they had reviewed the trip, and the charge was in line with what it should have cost, so "you're good."

They claimed my gift card didn’t exist. Then said it had been used up. Then found it. Then charged my credit card anyway. Then refunded the charge. Then lost the balance of the gift card. Then said it didn’t exist. Then stopped communicating. Caveat emptor. There is no customer service worth mentioning.

I think it's very inconsiderate and inappropriate that you corporate people do not address the issue that your drivers have with this so called support team. I have been screwed over so many times this week by your support. We are pushed against a wall and there is nothing we can do but accept whatever resolution your so called specialist come up with. Which is so unacceptable. We send yall a grievance or an issue and yall refer it right back to the same people who did nothing to solve the problem only made it worse. My account keeps getting locked so I can't get my instant pay every... Every month. Why... I have my phone which the app is on my phone and you have to use my phone to get in my account to swipe my instant pay... Smh.

On or about the middle of December I purchased a $50 gift card as an Xmas gift. It took Uber almost 3 weeks to send it to him. He did not get it by Xmas, but I overlooked it. He does not have a car so uses Uber often. I live very far from him and he did not know how to add the card to his app so had to wait till 1/22 for me to go visit him. Upon trying to put a code that is required in order to add funds to his account, I peeled off the code and the code was unreadable. After numerous phone call to Uber’s customers service number which brings you through a 3 question on winning a trip to Florida, Bahamas etc. which was a total waste of my time the person tells me I need to purchase another card and then they will refund my money. I am so far already out $50 I will not give them another $50 of my money. I am very frustrated and out $50. Buyer beware just give a Visa card and don’t purchase an Uber card. This is horrible.

Today I request two rides one to work and the other home. Both fares were a lower price and once I confirmed the ride, my charge was almost double. This is like bait and switch. Not fair to the consumer. I made a complaint and the person that handled it looked at the wrong date, she said I was compensated, I was not. So I came here. If they are doing this to me they are doing it to a lot of other people. Thank you.

Uber used to be the go to, now it's basically owned by third world. I paid for two rides and the idiot got me to destination 1 and cancelled and took my money basically. If you are in NJ say NOOO to the scam artist Yousaf in a Honda Accord license plate **. Another guy had the nerve to question me about my location and I was only 6 minutes away from my location. I almost got in 3 accidents in the last 2 days. One girl talking on the phone. The other guy I got yesterday was so nervous and scared and he admitted to me he's scared of highways. I'm done with Uber and if you had any brains people of NJ in the Wayne area you would too. Nothing but barely English speaking con artists.

I am being charge for a fare with Uber that is not mine. They keep telling me that a payment method that I used is associated with another account, so therefore the fare that has not been paid is mine. Then when I asked them to do research, they sent me an email that said for me to log back in using my email address. When I did that, they completely removed my account and gave me the account that was associated with the fare that had not been paid. When I told them that this was not my account. They emailed back and said it was and that the fare was consistent with other fares on my account. I told them this is incorrect. The account that was mine, I had used mine as early as 12/14/2017. This account was had not been active since 3/25/17. They refuse to remove this account from under my name.

Uber picked up my children in one neighborhood and randomly dropped them off in another neighborhood. The driver kicked them out of the car in a random neighborhood when his Uber software crashed stating that he would have no way to get paid for the ride (what happened to the safety of the children in the random neighborhood **). Zero excuse for this! We could have compensated the driver on his arrival. Who the ** drops off children in a random location??? Worst part of this ordeal? Uber double charged us 8.57 for this ride and we had to go pick up the children. Uber never refunded any of the money, so we're out 17.14 - thank goodness our kids were ok...

I live in a city that has a cab company. The distances are short. I did a check. Uber charges the same amount for the same ride. I guess under certain circumstances it may be cheaper but for now I am staying with my cab company.

I was picked up on time by Antoinne in a White Dodge Dart. The roads had a lot of snow and he did not drive very carefully. His car skidded a little at one point and he ran a red light. I had to pray he would slow down. He looked like a very shady kid. I am a professional lady and he barely talked at all.

Uber failed me as a customer! I was scammed out of a cleaning fee when the driver submitted a fraudulent claim against me. Uber says they have measures in place to catch false and fraudulent claims. That turned out to be a big fat lie! They never ONCE researched the validity of the picture submitted. Instead, I was accused and told "no response needed" at every turn.

I have had multiple experiences with the driver canceling and since it was over 15-20 mins I WAS CHARGED A FEE. Seriously? The driver cancels and I have to pay a fee???? Then when I messaged Uber they gave me an Uber credit? I don't use Uber often enough for a credit. I paid with debit card and wanted a refund on my debit card. It's very irritating. When I contact customer service about it they apologize and do nothing. Worthless! I will stick with Lyft.

I paid Uber in advance to pick me up at Jackson Memory Hospital on 1/16/2018 at 6:30 pm for a trip to the Airport 'MIA' for driver with broken English could not follow the GPS correctly to pick me up. 1 whole Hour waiting. I was charge 5 time by five different driver that never made it to their pick-up, I never seen so incompetence driver that couldn't find the Biggest Hospital in Miami that been around for 70 years in the same location. Uber, I want my money back on my credit card or I will sue you in court plus attorney fee.

I lost my phone in the Uber last night. Attached to the phone was my credit card with a large limit on it. We panicked and cancelled the card. The next morning we called the Uber hotline and they had the driver call us. The driver searched the car and found the phone and the credit card. He drove 30 miles to return it to us. His name was Felipe and he drives in Ft. Myers Beach, FL. We were so impressed with his efforts to find the phone and to return it to us. He even questioned us to be sure we were the folks who ordered the Uber so he didn't give the phone to the wrong people. So wonderful to know that there are honest people out there who still care!! Thanks Uber Driver, Felipe.

I called an Uber ride. I called in plenty of time to make my bus which was not scheduled to leave until 9:40 AM! Since the ride was initially accepted at 8:50 or so, I had plenty of time to make it to 1727 Bedford Ave in Brooklyn, NY. But, Jorge CANCELLED the trip unbeknownst to me! After he called me on my phone to tell me he was in front of FedEx, which by the way, shares a building with the hotel from which I called him! I was staying in the NU Hotel on Smith St around the corner, less than 100 feet from where I was in the lobby at 85 Smith St.

Don't bother using this company, they are pathetic. Uber sent a auto to the wrong address then charged me $5. for not coming out on time. Then Uber info has been hacked and 5 trips were charged to my Visa card. I notified Visa's fraud department and Uber. I gave Uber all the info with the dates, charges and trip code numbers. It's possible to get Uber on the phone. Uber keeps asking me via email for the same info I've sent. DON'T USE UBER.

I have been a driver for a number of years with Uber. They are big time crooks! Customers will show the driver the fares they are being charged (ex. $50) and Uber only pays the driver $11.95. The cut is supposed to be 80% driver and 20% Uber. They are big time liars and cheaters!! The so called 24/7 support line is also a Big Joke! It is outsourced to India and there is a serious language barrier. They never have a Supervisor available, however one will call you back. It never happens! They will deactivate your account in a heartbeat once you figure out their crooked and deceitful system of Lies and call them out on it! They can access all of your personal information through your Android, make it disappear, and blackout your phone with their technology.