Uber Reviews

I requested Uber 3/24/17. We were going uptown. I live 10.2 miles from downtown Nashville. My rate was quoted at between $15 and $17. We used Uber there and back. I checked my bank account the next day and to my surprise Uber had charged me $34.50 going to Nashville and $15 coming back. When I inquired about this I was basically given the runaround telling me that I put in a different address than where we went. Once I showed them the Google mileage and the receipt that I printed out from Uber showing that I put in the correct address, now they have changed it to "It was a demanding night, so the fares went up." That is really funny because the girl who drove us said it was a slow night. Uber overcharged then tried to lie about it. I will never use Uber again.

I have been using Uber for a couple of years now. I use UberPool at least once a week. I recently requested a ride home from babysitting and was pretty upset when I was charged more than what I agreed to and that they wouldn't honor the initial price. The price I was told was $5.83, but when I got home I saw that it was $11.12. The driver did miss the exit and add more time and distance, so I figured that once I explain this to customer service that they would refund me the difference as this was not my fault. I hope that the driver didn't do this intentionally. They did not, and are standing by what they charged me. I am pretty heated and I am going to start to use Lyft as much as possible even though it is a little more expensive. I am super disappointed with their customer service.

I woke up one day to find that someone had ordered a ride using my account in Philadelphia while I was asleep in New York. Naturally, I changed my password and sent an email to Uber's support team so that they could look into the issue. They did not look into the issue whatsoever, would not issue a refund, and failed to provide me with a number to call so that I could speak with a representative. Apparently, if someone steals your information from their poorly protected site/app and uses your money to pay for a ride, all Uber cares about is that someone paid for the ride. This will not be the only place I file a complaint.

I have ridden with Uber 3 times, each time with drivers who are new to America and don't speak English. When I want to make sure I get English speaking driver, I have no way to call UBER. It is just easier to pay local cab a few dollars more for known drivers. I have deleted Uber.

I have had a UBER driver who lingers in front of my apartment window... sometimes with headlights on and shining into my apartment. He lurks out there all hours of day and night. I have called the police and contacted UBER... nothing was done!! UBER response "We cannot address nonrider complaints." He drives a white Lexus in LA license **. Complain if you ever get this creepy driver!

Requested a pickup in Seattle at 4:25PM on March 23rd and the request was accepted with a 7 minute ETA. I placed the pin exactly where I was standing in a very visible spot on a sidewalk that was easy to access. Watched the driver drive all around me on the Uber app but never coming closer than 3 or 4 blocks. After 30 minutes of this a message popped apologizing for the inconvenience, but the DRIVER cancelled, which now made me late for my dinner reservation. Adding insult to injury, I also saw that they charged me a $5 cancellation fee. I immediately disputed this and after many exchanges where I explained what happened and also pointed out that the driver far exceeded 5 minutes past the 7 minute ETA which entitled ME to cancel per THEIR OWN POLICY, the most they would do is "promise" a $5 credit on a future ride.

Last Monday 03-13 I called Uber for a ride from Pomona Ca. to Ontario Ca. Airport. I got a contact and it showed approx. $18 dollars. All of a sudden the page went blank. I called Uber again requesting Uber again and the charge came up as $38.00 and gave a name of the driver and he was less than 10 minutes away. So I am in the parking lot of the business with my luggage, when he drove in. I waved to let him know I was the one. I am sure he saw me he was within 50-75 ft. away. Without hesitation he did a hard 180 degrees and sped out of the parking lot and was gone, without a word. I was a bit aggravated, So I dialed up Uber again. To the same pickup and same delivery points.

I have been an avid Uber rider for quite a while. But recently, they've been in the business of disabling rider accounts for NO APPARENT REASON. I'm stranded in the freezing rain trying to request an Uber, and my account is disabled and they won't tell me why. They keep telling me it's for SECURITY reasons. Well I pay all of my fares so there's no reason for my account to be disabled. Today was the last straw. I requested a ride to work, which of course needed to be in a timely manner. The driver was initially around 5 minutes away. But 5 turned in to 10 minutes, which turned into 15 minutes.

The first time I used Uber, the driver rushed me (I had him waiting for 2 minutes at 4:30 am), didn't help me with luggage and was very rude. The next time, the opposite. So, it is a toss up, depending on the individual. I DID have a very bad taste in my mouth from the first experience.

I took uberPOOL and the rate came to 13.40 and used promo code for $5 discount. While alighting my driver said to pay 8.40. I paid cash and alighted. Again on 16.03.2017 I took and it showed 10.90 I confirmed pick up. While alighting driver asked 15.90. I said "why" he said I had $5 balance to pay to Uber. I didn't want to block the road and cause traffic jam so I settled. Strange! Do you even have credit facility for Uber trips. I didn't give my card details only cash payment. Then how they let me alight for less fare and charge it later. Discrepancy in fares and that too after 5 days charging. I wanted to refund the extra $5/ charged to me but Uber complaint firm asks for my card details when I am dealing in cash only. I would like Uber co to clarify why I was charged extra. Now my trip list also doesn't show those previous discrepancy.

Used Uber while in Boston MA. Driver was excellent and knew his way around during peak driving time after work. We used Uber 3 times and always got to our destination on time.

I took on a trust factor with Uber and I got ripped off and was left in cold and I suffered severe pain as well. The drivers are great but whoever is doing the money part they took too much. In return I had no way home. I kept telling them what they did. They kept showing me receipt when days before it was a lot lower.

I have been a loyal customer of Uber. I cannot even get a hold of anyone. The drivers have been great. However their charging system is unprofessional and unreliable. I am going to have to report lost or stolen due to them. They do surcharges which flash so fast you don't even get a chance to see their charges. They also start charging you for rides that you do not even take or had even requested or even authorized. This is how they get your money and scam you. I wouldn't trust Uber unless it is a once in awhile type of thing, because when you are a continuous customer they drain your account and if you don't watch it closely you could be overdrawn with many fees. Luckily I watch mine. I am going to have to go to Lyft. Hopefully they are better.

I have used Uber in Miami Beach, Rio de Janiero, and Costa Rica. It is fast and convenient to get a car to my location, and the fact that there is no guessing what the cost of the ride is going to be is simply excellent. What I really like the most is the fact that you know who your driver is going to be and what type of car he is driving.

I requested a trip using UberPool. I have been using it daily to the same location. Today, when I received an Uber receipt, my daily charge of $2.99, was higher, $8.18. I used their app to dispute the charge, but receive a crazy response stating that I was charged correctly. They are liars and too lazy to even research the issues. Looking at the map on the app, the driver drove to my location, then continued on. No one else was in the car with me. He should have ended the call when I reached my location.

Excellent app. Doesn't beg for tips. Lets you rate driver's ambiance. Shows proximity of driver to your location. Allows 2 way communication with driver en route. Many drivers have a visible Uber sign to identify the vehicle. Have been transported to and from the hospital with crutches sometimes a walker and each has been super helpful and courteous.

Uber has proven itself to be a reliable source of door-to-door service for when one does not have one's own mode of transportation.

We love Uber. We have never had to wait over three minutes for a ride. The cars are always clean, and every driver has been courteous and professional, and speaks audible English. We have yet to meet one that does not enjoy working for Uber.

This morning I ordered a cab at 545 am on my app. My credit card was charged. The app said driver was 5 minutes away... It showed the car going further from my home. After 20 mins I called driver 2 times he did not pick up. I cancelled the car 5 mins later (total of 25 mins). I ordered a new cab on app that came in 5 mins... They charged me for ride and cancellation fee. I emailed them since there is no customer service number and they basically told me because I cancelled I'm being charged. They are crazy and basically called me a liar. Why would I order another cab if I was lying and they refuse to credit my card... So now I had to cancel my card. I will never ever, ever use their service again. They even put in my wrong address. They are crooks. Imagine how many people they get this way... It's disgusting.

I used Uber to go to a stressful dr's appointment and wish I would have driven myself if I could have. The vehicle was a mess, it smelled awful and the leather seats were sticky. (I was afraid to ask why.) It was a bad trip anyway because the place I was going is very traffic busy. The driver swerved in and out of traffic, and at least 10 miles over the speed limit. And very rude.

Figure out how risky it is that UBER can charge right into your credit card whatever they want after the fact!!! One day on the same route, I was charged 3 times as much as with other driver, some UBER driver intentionally took a longer route to get to my destination to charge me more, I did not know until after the trip when I check my emails by end of the day, it was too late and it was very hard to find a right subject to submit a complaint with UBER. Their customer service is horrible: they don't listen to your complaint, they are just using patterns of reply. I WILL NOT USE UBER AGAIN as I think some Uber drivers have a way to rob customers.

Uber is very convenient. However, unlike when it started, visually anyone can be a driver. Their ability to keep quality control is not working. Now more dirty uncomfortable cars, rude, arrogant, barely can speak English, CS a nightmare.

Uber tries very hard to give the rider a great rideshare experience. I have taken Uber many times and have met some wonderful drivers. Always on time. Car/SUV always clean.

Uber has been a stellar solution for commuting in my home area of northern VA. Seems I've only had one issue and it was resolved within 24 hrs -- the driver did not use the shortest route possible. I was immediately refunded the difference. Each driver has been great in operation of the vehicle and demeanor. I've also used Uber in Washington and FL.

I requested an Uber from LA to Pasadena which was quoted at an estimated $22.00. I was charged the full price and my $20 discount for getting Uber a new client through the use of my Referral Promo Code was removed from my account and not honored. I wasn't aware of this until I took my return trip home where I was charged about $5 dollars more. Once again my second $20 discount was removed from my account but was not honored. I was charged the full amount of the trip.

Uber has been gradually allowing drivers with poor reviews to work for them. I have had safety issues and even a driver who was clearly under the influence, among other safety issues Re: Uber drivers. When I've canceled a ride due to low review scoring by other passengers, they have charged me cancellation fees and refused to refund me the $2. This happened three times in a row where I cancelled those trips within less than 24 hours.

I had 3 free rides. I have booked a Uber ride From Ramakrishna Ashram Bangalore to Jaynagar 4th Block Bangalore. I paid 500 Rs even though the distance is less. The distance was around 6-7km. But I paid 500 which is really not fair. I'm very upset with the Uber Service. Please clarify My Query. I will be waiting for your kind reply.

Uber is great for the rider, they get quick service. Poor pay for the drivers due to a flooded market. No concern given to the fact that if you hire too many drivers there will not be enough riders to make the trips worth your time in fuel.

I have had some great Uber rides and one that was outright dangerous. The dangerous one was a driver in Philadelphia who did not have enough room in her old car for my luggage, had the rap music turned up so loud I could not hear my phone, and she texted all the way to the airport. But overall they have been pretty good. Toronto has drivers that I can not even understand due to their accents. The cities that I find best are Phoenix, Denver and Las Vegas.

I am disabled and I waited for Uber out in the cold and wind for almost 20 minutes, when the guy said it was 4 minutes down to 1 min but never came. He was lost at the gas station which isn't the address I gave him. (It's at the corner, further than I could walk.) I finally got a new cab after 20 min. The cab driver on the way there got off the freeway on the wrong street and had to turn around, he charged me for his mistake, and the other cab driver he charged me cancellation fee. I tried to speak to Uber, but they have generic answers and don't treat your questions or concerns case by case. Maybe, I should try Lyft, I heard from a few people it is better???

I only use Uber during out of town trips. Recently while in New Orleans, I was charged more than initially quoted on two trips. Uber's Customer service did not bother to investigate the complaint but just simply sent a form letter stating that they charged correctly and that the matter is resolved.

I had to use Uber for a few occasions when my car needed repair. I used the app which is really convenient to use. It shows you what cars are in your local area, how close they are to your location. They show you who the driver is, and approximately how soon they can arrive. I found that my drivers were polite, good drivers. I will use them again as needed.

I set up an appointment for a ride on March 4th for a pickup at my location to a ride to my doctor at 160 Kimel Forest Park Drive. Pickup window was 9:45 to 10 a.m. The driver no call no showed me. So after I realized he was not coming like I found another Uber driver that could take me to my dr. appointment. Well unfortunately by the time we got there I was already past my appointment time seven minutes or so so they would not honor my appointment. They told me I had to pay a rescheduling fee because I didn't cancel my appointment within 24 hours. Well there would have been no reason to cancel the appointment if the original Uber driver was on time to take me to my doctor. So once I found out from my doctor after I paid my fee, I meet Lee, called Uber back for a pickup from 140 Kimel Forest Park Drive back to my Residence at **.

Requested a pickup at Disneyland hotel. Driver was 10 minutes away. Car never showed as moving so I texted driver. Driver texted back that he was arriving at hotel but didn't and at this point it had been 25 minutes. I called driver and he told me to walk past AMC theater in Downtown Disney and he was a couple blocks past there. That would be about a 20 - 30 minute walk. He refused to come to hotel – said he was not allowed to enter property, which is not true. Driver hung up and I was charged a cancel fee plus had to pay $125 for last minute taxi to lax. Uber useless in disputing fees and zero ability to talk to a human. They just send email saying they reviewed complaint and charges appropriate. Will NEVER use Uber again. Total scam.

On Feb 14th night I was boarding an Uber cab that my daughter booked, when the driver started without checking if I got in or door was closed. Result was that my right foot came under the wheel of the car. I had to shout at him to stop. I asked him to reverse the car and it took him a good five minutes before he inched back a bit. I told him to reverse more as my foot was still stuck. Passers-by had to yell at him before he decided to move back. The pain was unbearable. I did not go to the hospital then as the insurance was left back in my daughters apartment.

I recently had the need for transportation while in Tampa, FL, assisting my sister-in-law with a medical issue. We flew there from Texas and were told to try Uber instead of a regular taxi. We did and we both were pleased that the vehicles were clean, the drivers friendly, and the prices much better than taxis. I know, because the cost from the airport to the hotel in a taxi cost me 2x the cost of returning to airport from hotel in an Uber car.

We were at the pick up point in Little Italy, San Diego, California from the moment we ordered an Uber ride. Our driver never showed up. We had to request another Uber driver who took us to the airport. Uber refused to return this incorrect cancellation fee.

This is my first experience using Uber. I called for a ride and was given a price ($11.00). I accepted the ride and was overall happy with the prompt pick up and driver. Later that month I reviewed my charge card and noticed I was billed again by Uber the next day for an additional $13.00. When I emailed and complained the answer was the driver was unable to calculate the price correctly. I cannot believe Uber can charge my card without my consent! The fact the driver made a mistake is not my problem and the agreed cost should not be altered.

My husband and I were staying at a Hotel in Chicago. We were going out to dinner and knew we'd need a cab. The line for a cab was so long and it was moving very slowly. Our daughter was with us and she called an Uber and it was there in 5 minutes. If we had waited in that long line we would have missed our dinner reservation. The driver was a pleasant college student with a neat, clean car. We used Uber during the Olympics in Rio last summer and it was cheap, and the drivers were quick.

Some of the drivers are creepy. Some of the passengers are rude. I don't like the surges as a passenger but it's cool for the drivers.

Uber does not care about you. I was charged $153 for a ride I've taken many times and never paid over $7. They adjusted my fee the next morning and claimed "the driver let us know that there was an issue that prevented this trip from being timed [properly]" and they added on charges to reflect that. After dealing with a new customer rep on every question and getting the same explanation as above I moved to challenge it with my bank. Enabling fraud and horrible customer service. Zero stars should be possible.

My first experience with Uber was in San Diego. My wife and I had attended an event at the Union Station and wanted a ride back to our hotel. We called taxi, but the message was that they did not have any vehicles in the area, "but we could call back in an hour to inquire again." We then downloaded the Uber app. and less than 5 minutes later an Uber was there.

I've only used Uber and it's generally very good. But on 2 occasion (out of 10) either never showed or couldn't find my location which is very inconvenient. I had to find alternate method.

I live in Las Vegas, NV and had an experience with one of their drivers (tailgating me on the freeway w/ passenger in their car). I have sent them messages through their website and every other form of social media to just let them know they need to check their drivers more thoroughly and they are nitwits. I am getting canned responses and no one is acknowledging the issue at hand. Sounds like a real winning company, that's for sure.

I have been using Uber for quite some time now normally through the app, but since I'm fighting with my phone company I have been ordering via internet at m.uber.com. I normally take the pool because it is cheaper obviously but m.uber.com doesn't provide fair quotes for the pool. I have to cross reference with UberX first to ensure no surging then make pool request. So I did that like normal and the price was 11-16, so I figured the pool should be at least less than 11. To my surprise I paid 15.52. I even took a screenshot and sent it over to Uber but no reply except the automated message. Straight rip off. Use Lyft.

I was going out with some friends and we decided to all get an Uber. We called the Uber to come pick us up at my apartment. We gave him the address and he drove us to our destination. It was a long ride so we tried to talk to him. He was very rude with us and gave us short, one word, sarcastic answers. When he dropped us off, it wasn't anywhere close to our destination and we had to walk two miles to get there. This was not a good Uber Experience.

I used Uber last weekend for the first time and both my drivers were amazing. I felt very comfortable and safe. Found the experience very good.

I've had more than one experience where you request an Uber, they confirm pick up, then never show. Myself and my friend stood for a half hour at 10 pm at night waiting because the driver called and said they would be right there. It was dark, and we were 2 women standing there on the street feeling unsafe as we waited. Then for the next 2 days I had to deal with Uber charging my card for the cancellation. They wanted to satisfy me with a $5.00 credit for the whole inconvenience. Seriously... Very unreliable and not very worried about customer safety and satisfaction.

I called and set up my Uber ride. As I was waiting for him, I saw that he was making wrong turns and driving away from me. I called his contact number and received a message from his phone that he was not receiving calls at this time, so I texted him that he was going the wrong way, he did not respond. I then saw that he was just sitting, not moving anymore. I texted him again and he still did not respond. After a while I cancelled the ride and re-order a new ride, who got to me in 3 minutes.

Uber is one of the most shady unethical companies ever created. I stopped driving for them over a year ago, but decided to try UberEats as a delivery person. I figured it would be better because I wouldn't have to drive people - boy was I wrong. First, they take 35% of every delivery. Then they don't have enough delivery drivers so I noticed I was driving 15 to 20 mins to reach a restaurant (which you are not compensated for), to pick up an order that is being delivered to a location that may be 2 to 3 mins away. Giving the driver a whopping $2.86 for that delivery. I have also gone to pick up orders only to arrive at the restaurant, to find out the order was cancelled and Uber doesn't compensate the driver with a cancellation fee. The order still showed active in my app, but nobody took the time to notify me.

I arrived in Las Vegas 2/21/17, called Uber - driver Judylynn - acted very nice etc. asked if I wanted to charge my cell phone. Not thinking that it wasn't necessary I gave it to her to charge. She dropped me off at a Hotel on the strip. I soon realized I left my phone in her car. Gone! - You can't get in touch with Uber by phone. She won't return it. I am going to call the LVMPD and report it stolen. And get the security video. This is Horse Manure!!! - What the hell is wrong with people (some). You're fired!

How do they keep getting away with things. I use Uber everyday multiple times a day. I've had drivers blow stop signs and drive recklessly etc. I needed an Uber the other night so I used my app and I was connected to Mohammed. He immediately calls me to tell me he is over 20 min. away even though my app which has always been accurate said he is 12 min. away. I told him I would wait. 30 min. later since he obviously took his sweet ** time he pulls up more than halfway up the block. I walk towards him and as I'm about to open the door on the driver's passenger side he drives off. He actually could've hit me and hurt me. I called him repeatedly with no answer. He then pulls up on the other end of the block on a main road. As I speed walk towards him waving my arms he drove off again. I then saw him drive by again and drive around the neighborhood and park around the block from me as you can see it on the app. I called him but nothing.

First, I want to say, I've used Ubers for a few months and NEVER had a problem. Wanted to write what happened and let others know Uber is great! A friend always used Uber in Phila. I had no idea what it was. I recently moved to Florida - took a trip back home to Phila. via Tampa airport. The cost for an Uber to airport was $27 and I gave a tip. On my way back from the Tampa airport, I would also use an UBER. WRONG! Again, NO IDEA that Ubers were not allowed near the Airport. After my flight got in LATE evening, I got online to summon an Uber... the site would not pull up. I tried again and again to no avail.

I had the experience of being stolen from by an Uber customer, despite contacting Uber, using the police as legally expectations, Uber has declined to give the police the information they need to prosecute their thieving customer. It's sad that Uber came into the Kenyan market and is above the Kenya police. They have made it impossible to get reprieve on crimes committed by their drivers, and customers. To get to their security team is an email nightmare. They have no phone communication and have a confused staff who keep sending junk mail despite the complaints.

Be careful as Uber is getting sloppy with overcharges, not providing credits, and charging Cancellation fees when it was not me who canceled. This All happened within the last week. Uber was late in arrival twice in the last week. They sent me a text message each time stating they would credit the next fare. It was only $1.99 for each ride. I never keep the text messages as I don't remember having this sort of problem. I ride quite a bit so I didn't think anything of the credits until the a couple days after the 2nd ride.

We all know Uber is lousy (try Lyft instead), but here's another example: Arriving at the Fort Lauderdale airport, tried to do an Uber. It was accepted by the driver, then they called and cancelled saying it was too early for them. They told me to go to the app and cancel it myself (I assume so they could charge me and not get in trouble for cancelling a ride). This happened a second time with a different driver exactly the same. Then finally the 3rd one arrived. Uber didn't charge my credit card for the 2 cancelled fees, instead they charged it for the entire amount of the 2 rides I didn't take and they list it on their site as a cancelled, so if I wasn't paying close attention to my credit card transactions, it would have gone unnoticed.

I saw the commercials and needed transportation as I am disabled and my knees and legs are also weakened. I opened a Uber account, added a promo code, and thought I was set for my first trip, wrong! I was refused pick up 5 times and was stranded. I tried walking but my legs gave way and fell on the side of the road, a stranger helped me and gave me a ride home. I contacted the company and they stated the account problem is fine on next ride. I was dropped off by a family member before his work, then called Uber again, and again I was refused a ride so I had to pay 25.00 out of pocket as I had my granddaughter which had to be dropped off home then myself.

I purchased a flat fare package in NYC and could use it in all 5 boroughs for $2.99 Uber pool or $5.99 Uberx the fare has to be below $30. I take an Uber pool that clearly quoted $2.99(I have a screenshot) and was charged $41.00. I contacted Uber customer service which sucks and was told the driver had an issue which prevented this trip from being timed according to proper pick up and drop off. It clearly states $2.99 and they felt "the driver had to be compensated". This company is putting out fake advertisements and charging a totally different fee without the customer's consent.

Here is what I sent. "I am sick of your fraudulent charging cancellation fees. When I cancel within SECONDS of ordering a car, a pop-up warns that there "may" be a fee for canceling more than 5 MINUTES After ordering. Yet you regularly charge a cancellation fee. I have asked your customer service people to escalate to your Legal department. This is an illegal practice. Then I have to dispute the charges. You are gambling that most people won't complain or won't notice. I notice. Today I canceled two cars within seconds of ordering because the eta was too long. I got charged and your customer service is refusing to refund me this ILLEGAL charge. Disgusting. I will inform every legal authority I can think of in order to protect the public. Meanwhile I demand a refund for my two appropriate (per YOUR rules) cancellations."

We booked & confirmed pickup in Anna Maria Fl to PIE 4 am Fri the 10th. No show. Lost our flight so had to get another from Tampa to Omaha which cost 4 of us 2200.00. Did talk to someone at Uber & they said nothing they can or will do. Shouldn't they have insurance for something like this. Never again & not done with this yet.

Supposedly Uber is meant to be cashless per their response below, unless you got my driver "**", The ride from Boca TOOJAY's Deli on Glades Rd to WPB started with a stop at a gas station where the driver complained the cost to pay cash vs credit card was $.25 more per gallon... The ride then went well until we arrived in WPB where the drive said "I" do not that credit cards when I offered him my card. This was fine, as I always carry cash. I asked how much, he said like, like $42 to which I said fine. I handed the driver $60 and asked for $10 back. He said he did not have a $10 and offered me a few ones....

My Uber ride from my home to Wal-Mart was enjoyable. I paid $7.80. After shopping, I turned on the Uber app to request a ride. Everything was normal until the moment I pressed "request ride". The app moved to view the airport and asked me to select my location. I backed out and tried again, and the app still insisted that I select a location within the airport. Funny thing... There was a blue dot on my REAL PICK up location, but the app was not allowing me to click on the blue dot. When I manually entered my location, it still swung back to the airport!!! I had my 2 yr old with me and had no choice to agree to the ridiculous overcharging. When I brought this to Uber's attention, I was dismissed and they gave me a response of "It was higher because of the demand for the Uber service"... Yeah... OK!!! Long story, I was ripped off and Uber gives no **. I am NOT using this service ever again.

Undisclosed charges and fees - This company does not offer support to its driver partners. They adjust fare payments without giving the driver notice and close http links to access driver support and withhold account information. I haven't received full payment for service rendered and can not reach a live person or received a chat response to resolve it.

Two days ago I took a trip with Uber in Santo Domingo, Dominican Republic. I normally use this service every day. Another passenger with me on the trip forgot their phone in the car. Since then we have sent about 20 messages to Uber Customer service. They finally determined that the driver found the phone but we are still waiting for it to be returned. Uber and the driver now have my direct contact information and yet the only way I can get any feedback is through the Uber Customer Service system. I think that in such cases Uber should make it easier for the driver and customer to communicate directly. I will no longer be using Uber or recommending their services after this incident. We just want our item returned and I no longer trust this service, its reliability or safety rating.

Let me start by saying that I have a disability. My team in my office decide to have lunch at Clyde's in Chinatown. The driver taking me to me to Chinatown, did pick me up in front of our building but want I did not like about him is that he keep trying to invite himself to lunch. The return was a nightmare, I was watching the driver going around in circles. I tried calling him but he did not answer. He finally called me, I could barely understand him. He wanted me to meet him almost a block away. I told him I have and disability and needed him to pick me up in front of Clyde's, he then just cancelled my ride.

Regardless of what Uber says... they could care less about driver earnings, they are just interested in signing up new drivers. Last Saturday night, in Ocean City Maryland... a coastal town which runs about 7 miles long had 11 drivers. That is one for every 2000 feet of roadway. That is nothing but total BS. About every three days I get a message from Uber offering a $350 bonus if I refer a new driver and they make 50 trips. Hey Uber... how about concentrating on the drivers you have and making your driver app work?

Uber doesn't care for its drivers. So UBER doesn't take any fuel charges for over 2 weeks, then sends a letter explaining how it was their fault and they will correct the problem over two pay periods only take all the fuel charges from me in one pay. And on top of that, riders damage my vehicle and UBER tells me pay $1,000 deductible to file a claim. They overcharge riders on the upfront pricing and takes over 25% of nearly all rides over 2 miles. And it's not fair that driving at night subjects me to being rated by drunk racists who in turn are the deciding factors to whether I am able to continue driving on the platform.

I purchased an Uber gift card and put $30 on the card. I have been unable to use it because every time I try to book my ride it says "we cannot accept this form of payment." I have been back and forth via e-mail with Uber and have tried everything that they have told me to, but nothing is working. I have since had to pay out $47 in transportation costs because I cannot use my Uber credit. It shows up on my account but won't process. Uber has not been able to give me any solution nor have they attempted to refund my money. I don't have money to just give away, I want my $30 back. DO NOT PURCHASE AN UBER GIFT CARD, IT WILL BE A WASTE OF MONEY!!!

Used Uber probably about 10 times. 98% of the time they arrived almost 30 minutes late and ended up at the wrong destination. They didn't pay attention to the sign on the road showing the address nor did they have a reliable means of locating such a simple address. Absolutely ridiculous! In the last few times I used them they also added a booking fee of $2.50. Unimpressed! In speaking with the drivers, they're not from the area and don't know where they are going. Relying solely on a GPS. One driver didn't even know his bearings, N, S, E, W. That baffled me to no end. As a result of this crappy service, I've cancelled my account with them. Local cabs are only a few dollars more, arrive on time and know EXACTLY where they are going!!!

This damn service has been charging me for rides that I haven't used!!! I just notice that on my bank statement that Uber been charging me 3 to 4 rides a week. I notify my bank and they pull over 50 rides in the past 90 days that I haven' used. I'm a OTR truck driver and have 2 cars at home!!! My next step is to report Uber to the BBB and take them to court on this crap. For now on I'll take a cab and pay the extra money instead of getting ripped off by UBER!!! PEOPLE Stop using uber!!!

My vehicle inspection ran out. Uber gave me no notice. I went and got it inspected and sent in the inspection papers to Uber. They emailed me back and said "it was the wrong form. You have to get Uber forms to fill out." But I could not respond back to that email to find out how to get those. I tried for days to get in touch with Uber about the form they have that you need but you CANNOT get in touch with anyone in any way. They just reply from generalized questions on their website.

I signed up through a Google ad directly to Uber's website for Orange County drivers in CA which will receive $700 after signing up. No conditions or terms listed. I took pics and video of it because I read so many stories about them trying to cheat people. I inquired after I signed up when I would get my bonus, they then told me it was only $250 for OC drivers.

We have never used Uber and did not know the procedure, so a friend of ours called to confirm our 10 minute trip from her home to the airport. The ride would cost us $60. We didn't know our friend charged it on her account. Of course when we got to the airport the driver removed our luggage and held out his hand. We gave him $60 unknowingly that they are paid in advanced over the phone with a secured credit card payment. He knew darn well it must of been a mistake. No way anyone tips $60 for a 10 minute ride. He did not say anything. The driver kept the money.

Uber updated the software and after a re installation of the application its working much better. Mapping seems to be interfacing with the application much better now. The software update and re installation seems to have resolved the issues.

App works fine now

I booked the Uber at 636pm for railway station. The status showed that it will take 4 mins to reach the destination. The Uber driver SADIKNOOR whose car number was ** (almost right) called up and inquired where I wanted to go. I told him the destination railway station. After waiting for long and not able to see the driver, I called him up and asked how much more time it will take and where was he? He said it will take only 2 mins to reach. He was not telling the proper destination and on further inquiring, got to know that it was not 2 mins but 10-15 mins. I also got to know that the driver was moving to opposite direction. It was around 655 pm. We were very tense as there was train of 2 senior citizens and despite leaving home early, we were afraid if the oldies needed to rush and ignore the consequences of health and catch the train... Thanks Uber!

Uber has been horrid to work for. Week after week they keep issuing me a fee for the UberEATS bag that I have already paid for. Each week it gets taken out and they still have yet to fix it. Secondly they give you "incentives" but then make it impossible to reach those. I should have earned an additional $40 and instead they say that somehow I didn't meet the requirements. This company is a joke!

I confirmed a pick up for 8:55 am for an Uber. The trip for the driver to come and pick me up says he'll be at my place in 5 minutes. So 30 minutes passed and the driver never shows up so I have to cancel the pick up from Uber but before I cancel, Uber deducted to my account of $5.61 and when I cancel the pick up they credited me with $5 for the next ride. Why would I used Uber again if they screwed me up? I think it's not my fault if they did not fulfill the contract that they will be at my place in 5-9 minutes. That's why I have to cancel the trip otherwise I will stick to it.

Well when I sign up with Uber I was looking for some extra income on the side. In the beginning it started pretty slow, but I figured some things out to make decent money using Uber. Like some of the previous reviews the money you make doesn't really cover all of your expenses like gas, car maintenance, etc. For example your total trip fee is 407.80 - Uber fee 103.21 = my actual earnings 304.59 - gas $70 = 234.59 for about 27 online hours. Which comes out to be about 8.69/hr below minimum wage. I put up with it because I needed the money.

I picked the customer from the exactly surge area and they went to 12 miles away. So, I was in the surge area which is x3.0. But Uber gave me no surge for this trip. I messaged to Uber, they said, I was not in the surge. But I was sure. Next day, I got another request from surge place. That time, I took the screenshot which shows the request comes from surge sides but no surge appears. I send these information to Uber. Uber still says no and this was not in the surge side and asking me customer's name. I don't save customers name or any information of customers. I said like I know which trip was it and I sent the trip information I have to them. They still says what was the customer's name, trip date or whatever. They don't give my money.

I took an Uber in the terminal to my house. The bill was 27.00. Later on I checked my credit card and I was charged with 150.00 cleaning fee!! It was me and my wife in the back seat. The driver put the luggage in the trunk. I emailed Uber immediately, and they send me a picture of a back seat full of garbage, rocks, food, etc. I explained the situation, I called my bank. Finally they apologized to me and they promised me a complete refund. Please, from now on, take a picture of the car before and after. This drivers use any kind of strategy to charge you 10 times more money. Be advised. Thanks.

I signed up almost a month ago. I get the same e-mail daily. Processing your account. The site said 5 to 7 days. Not a month. I signed up before Christmas now I'm almost 3/4 through January. Why? Nobody can tell me. I have gotten a hold of customers services many times. Still waiting.

I am a single mother of a three month old baby trying to get back on my feet. Long story short I got a job working full-time. I am staying at Motel 6 and was taking Uber to drop off my baby and go to work every day. The first day it cost $4 to go 2 blocks to the babysitter and then $11 to get to work. I had to borrow money for the next two weeks for rides and then pay them back when I get paid. Well the next day it was $9 to get to the babysitter and then $20 to get to work. I had no idea that they price gouged according to demand and now I don't have enough money for rides... Thanks a lot UBER!

My daughter called us today to inform us Uber - Toronto Office had called and the boots arrived in the mail from B.C. She went to the office and picked up her boots so hats off to Uber for their part. The boots were returned slightly damaged but that was no fault of theirs.

On January 6 I rode my first ride with Uber. I got my first uber ride and it said it was 4 minutes away. We went down to meet him and I followed him on the map. He finally came to the place where we got it and he kept circling the place for five minutes so I called Bewkete and asked him if he needed directions and he told me, "No. I'll be there later." So I waited and saw that he left then started going in the opposite direction we were going and went out 5 miles away. So I called him again and he didn't answer. So he texted me back saying, "I'll talk to you later."

I am now writing this review as NOT ONE PERSON AT UBER is assisting me. I have now for 9 weeks not being paid for my ETA's, I am absolutely disappointed. When us as Uber partners don't accept each and every request, it affects our profile, but yet, Uber does not come to the party? Why are ETA's not being paid? Why has Uber not been making efforts to look after their Partners the way the Partners look after Uber?

On Wednesday 11th January (@ 6:19PM) I booked Uber Cab and Uber app showed waiting time approx 10 mins, in between I then checked my mails for 2-3 mins, and when I opened Uber app again (after 4mins) it showed nothing (means it looked like no cab was booked, and in fact I didn't see booked cab details). I then opened Uber app and booked the cab again (@6:26 PM) and successfully trip completed.

I have been driving with Uber for over three months. I have great reviews from passengers who I have dropped off at many locations all around Orlando. I strongly recommend that no one drives with Uber. They are complete rip off. You will spend more money on gas and put so many miles on your car that you don't even make enough to fill your tank back up and on top of that if there's a rude passenger which Uber does not confirm who the passenger is. They will cause damage to your car and once he reported to Uber they will tell you that he sent it off to an insurance adjuster and I did no longer responsible. Any insurance adjuster will tell you that you have to pay $1000 or more to fix your own car. They don't want to take responsibility for anything and when you sign up for Uber it clearly states that they are responsible for damages caused by passengers.

I had my rating at 4.8 with 2500 plus rides and no complaints from Uber for 5 months. I uploaded this video which is on this page created by somebody else. Within few days I received an email from Uber and they wanted to talk over the phone... To my surprise because they never have live person that you can talk. Told the guy that they need to provide me with a lawyer and that they must pay for high tech cameras so I can protect myself while driving for Uber. They said that they will not do anything and following day they shut down my access and couple months later they discontinued my partnership for violating company policy. To this day I don't know what I did and they refused to provide AAPD with all the records... Stating that none can be found.

Booked a ride with them and was not taken to correct location. Contacted for a refund. They gave a refund and 4 days later increased the amount of the fare and charged my account again. Now refusing to correct the situation. I will never use or recommend Uber again. I'd rather walk 10 miles!

I started driving with Uber late October 2016. My first week I worked 80 hours, grossed $220., paid $25. Of that in fuel. Put a lot of wear and tear on my brand new Toyota Corolla. Those of you riders that complain about service, remember, you get what you pay for. For me, I realized what a terrible company Uber is for drivers. I wouldn't drive for them again ever.

Uber drivers are cheater. I must say that my sister left her phone while boarding to a cab. At first side cab driver is ready to give her phone after his shift over, but on the second day, he denies to do it. I need a resolution asap. Otherwise, I will go to police against the company. As a proof, I have everything in call recording.

We used Uber to travel 8.2 miles from our hotel to downtown Nashville on New Years Eve. The fare was approximately $15 which was reasonable. When we were ready to leave on New Years Day the Uber app showed because of the high demand our fare increased to 9.7 times. It was raining and there we did not see other choices (taxi's, buses, Lyft) available so I agreed to this. Our bill to go back to our hotel was over $140.00. I received an invoice from our first fare of $15.00 but I never received an invoice from the $140.00 fare. I emailed Uber about the invoice and did not receive a response. Nothing that I read in the Uber app discussed this and I feel this is completely underhanded of Uber to pull this kind of a stunt.

I was driving for Uber. They said you will make it $1500.00 a week, this is true lie. Working up to 75 hours a week and my salary $500 a week. In two months my car was destroyed over 20.000 miles. That is ridiculous how uber trick people, after I spent more than $7.000 now my car is to hold. Uber is a big rip off company and I never recommend to nobody to work for uber. If you do that you will be really disappointed. Please don't waste your time.

Driving for Uber is depressing and not satisfying. I would say 20% to 30% of people are completely irrational and have unrealistic expectations. Driving rich, hollow, and entitled people in my car is not a joy. After making a small comment to a rider about living on a hill I was asked to turn up the radio immediately. I laughed at how rude the exchange was. I picked up a lady from a BMW dealership. She told me the dealership booked her a ride. She immediately told me she was not pleased with the car, that she likes nice cars even though the car is clean 2015 Honda Civic.

Dec 23, 2016 I was leaving a domestic situation and I was having car trouble. My daughter called Uber for me. I unknowingly dropped my car keys in the driver car. He showed up the next day at my daughter's house while I was at work with my key. My daughter called me and said the driver was demanding $25 for my key because he turned off his meter to bring my keys. Before she could get license plate number he drove off. I complained on the Uber support website and no response. How can he get away with this. Have no way to get in my car now. What is he gaining by keeping my key. Why come to the house and not return my key.

First there is no customer service. Everything is done by email - whenever they answer those yes once after 30 or more of mine. So I get down Hayward coming from Richmond CA. I get my appointment. I had was 400 p/m when call the appointment center they put me down for 200 on so I had call them to correct them on that so I get because I couldn't ask questions until you get how much money do I need to start with. No one has answers so I didn't have enough money to top that it was 415 on still call my name "Do you know how much longer it will be?" Said, "I don't" so they my time and now when I could ask questions now let go. Today ask how much does it start at. I was told by customer around 120 a week but the appointment center said starts at 80 a week. Wrong again. When could ask a question always wrong answers. Now I talked to a sales person they start at 157 a week. Then told me she has great news. Found one for 137.

I drove for Uber earlier this year and was displeased with the customer service. I had to stop for a while. I was ready to start again a few weeks ago. I had trouble getting my account in order so I made the 160 mile round trip to the office. I got my documents updated and active and I could not get online. I asked for help through the app and I was told that I needed to consent to the background check. I told them that there is nowhere for me to do that. I got a message back that the engineers were working to fix the app. That was eight days ago.

After seeing many promises of making money for driving people from place to place and all you need is a license and a four-door car 2004 or newer I obtained my driver's license and purchased a brand new car. I even went as far as going to the screening and the auto inspection which I passed. I purchased a brand new Kia Forte, insurance began paying the court for two tickets that were outstanding to keep my license. Neither of the two tickets are moving violations. They are both for driving on a suspended license.

I drive for uber since my last job ended and so far Uber has been the worst company to imagine. I always notice that most of my payments has not been complete, either they pay far much less than expected or give me less than what I actually pay for toll. Just Thursday 12/15 I picked a lady from Wellesley to Newbery Boston and it took me 24 miles and 42 mnts to get to the destination after driving 6 miles to pick up. This useless company gave me $8.04. Since then I tried contacting them but they keep giving computer-tailored message. Am planning a lawsuit against them and if you Uber driver and been cheated and feel same that this company is a fraud reach out to me.

We ordered an Uber Select ride home from the airport (this was not the first time we rode Uber Select). While waiting for the ride, which was 7 minutes away when we ordered it, the driver cancelled for some reason. We had to reorder the ride. And we got the same driver, who did come a few minutes later. The ride home was no problem, but we got a cancellation fee of $10 that showed up on our credit card transactions.

On Dec 4 2016 in the evening I ordered a Uber car. Address was on the corner of 16th street in front of the Union Square Cafe... Approx 7:30 pm... going to Penn Station. Two of us. We could not find the driver and I attempted to call him. He got frustrated and cursed me. He told me I was a "** stupid person". His name began with a G. I was mortified. How dare he talk like that. I did contact you and never received a response. I was charged $5.00 twice on my PayPal account. I want him punished and spoken to. I also expect a refund for services I did not receive. After this incident I signed up for LYFT. I will try them out.

It's nice that Uber can help people to bring where they want to go. But I am not happy much so when they don't give back cancellation fees and trip that never take still. They charge. Some drivers are good but some they are not. Start a trip without being pick up is sucks because they will charge you no matter what. Also some drivers they don't know how to used GPS and take you a long trip which fees getting higher and change without knowing it. Hope they can fix it and return Riders Money because that is stealing on Uber Part.

I started driving for Uber on November 17. I took them up on their offer to rent a car through Enterprise. I have seen the charges on my account where the vehicle is being paid for/deducted out. This past weekend, Uber temporarily deactivated my account because my vehicle registration and insurance "expired". I resubmitted my documents several times and only received a generic response about how they were invalid. I had no recourse based on these email responses until the following Monday when the local office opened back up, which prevented me from working the whole weekend. The Greenlight Hub's response was that it's my problem that I couldn't get it fixed over the weekend.

On December 10, 2016, my son used Uber for same ride he takes monthly to NYS Army National Guard located at 60-80 Lexington Avenue, New York City. I was shocked that I was charged $48.34. Normally the trip averaged between $18-30, always pooled, you can see based on trips this year: 12/10/16 - pickup on Albany Ave, Bklyn NY, drop off National Guard located 60-70 Lexington Avenue, NY. Time: pickup 4:27 am, $48.34. 11/4/16 - same pickup and drop off. Time pickup 4:29 am, $17.55. 9/10/16 - same pickup and drop off. Time pickup 4:41 am, $25.63. 7/11/16 - same pickup and drop off. Time pickup 4:42 am, $27.22. 6/8/16 - same pick up and drop off 88 Lexington Avenue. Time pickup 4:10 am, $31.13. Uber sent me a breakdown for last trip. Only thing different was the Upfront Fare Adjustment, which was now $20.90. Uber would not reimbursement me anything. So disappointed!

This past weekend I drove for Uber at 4:00 p.m., the app was doing some weird things like trying to restart and re-log. I rebooted my phone several times and I still had the same problem. Then I received a message stating that my password and debit card was invalid. So I reverified everything and even put in my debit card again. That was when the nightmare began! I received an email confirmation that the funds were transferred from my account to my bank account. Assuming it was there (bad on my part), I spent the money, only to come home and find out that Uber did not pay my bank!!! So I messaged them several times, and they have changed their story SIX different times!!! I am very fed up with Uber right now as a driver. I loved to drive, but the customer service and how they treat their drivers when there is a payment issue is unbelievable! I need to know where I can file a complaint against them about this.

It's a very simple matter. I've been using UberEATS to place orders for food. It has a program in place where if you refer someone you get 15 off. I had 3 invite codes so I placed an order for a pizza. The total came to 4.99 with my 15 off discount (which I have the receipt saved for it). Afterwards they went into my account and altered it without my knowledge and removed my promos after I placed the order and sent out a receipt for 19.99. I called them and they slightly hinted towards my account being altered by someone in email support but they didn't expand on that matter and acted as if they didn't see any of my invite codes.

I ordered for an Uber pool today which is the 12/08/2016. Not only did Uber give a wrong pick up location to the driver but also charged my card twice for the correct rate and incorrect rate. After waiting 10 min in the cold for the driver, I had to direct him to the right pick up location. When he picked me up, he advised he had to first pick up to people at the Marriott which was ok with me because I had ordered for Uber pool anyway. We pick up the couple and I was dropped first.

Driver said I cancelled. He picked me up, took me to get my son from school. His truck was nasty as hell. He was overall creepy and I will not use Uber again. He took me to get money off my card to tip him. Worthless bastard.

I was waiting in front of the pickup address on the curb, freezing. Just when the cab arrived, it suddenly left, and then a minute later I got a message saying the driver had to cancel and I should order another one. I did, two minutes after the driver canceled, which the record shows. Then I got charged five dollars for canceling! This was clearly a mistake, and I wanted to correct it. But there is NO WAY to talk to any customer support on the phone. I sent a tweet and an email, and did not get a response within 24 hours. I'm still waiting.

I worked with UberEATS for about 2 months. I accepted 100% of requests and made deliveries as quickly and efficiently as possible. One evening, there was a $20/hour promotion. It was held from 5pm to 9pm. I logged on using their app at 4:57 pm and did not log off until 9:00 pm. I looked at the app later that evening and it said I was on for only 3 hours and 21 minutes. The next day, it said 3 hours and 30 minutes. Then, when I let the help department know that this was not correct, and clearly explained why, I was told by two separate people that I was only on for 2 hours and 48 minutes. A third person said I was on for 3 hours and 47 minutes.

I am new to Uber. Signed up... tried to book a reservation for a ride for attending a New Year's Eve Party. Found out from a rude driver that "that's not how Uber works." Now tell me what good is a service like this if your can't call and make a reservation as I described? Totally useless and bound to fail in the long term... At least I hope it does...

I leased a car thru Uber leasing program in Tampa Honda. I was not given a choice of car and wound up with a 2015 Corolla with stains and burn holes on the seats. The dealership never sent a tag for the car despite me contacting them daily regarding my tag about to expire. They wouldn't issue a new temp tag, told me they mailed it out on 3 different dates and NY temporary tag expired. I couldn't drive the car illegally so it sat there for over a month until they repossessed it. I called the leasing company and was told over $1200 to redeem the car in 4 days. I called on 4th day and was told now it was over $1400 to redeem the car that day.

Really worst experience with Uber cab service. Last week I booked a ride & driver started trip without picking me. Finally after some time when I called him, he told me that he can't come & it was medical emergency.

Hi All. Just want to share my experience, I visited from pickup location to destination which was just 17 KM far but driver started the trip already that I could not check as I had full trust because it didn't happened me before. Total distance which he covered 27 KM. Friends please make sure you check pickup location correctly. I lodge case with Uber but no reply. Such cheating is going on. I could not believe it. Let me know if you know any other way to contact UBER.

After landing at Oklahoma City airport 11/28/16 for business, I requested an uber pick up to take me to my hotel. The driver was very nice and the rate was reasonable at $20.31. I then requested an uber pick to take me from the same hotel on 12/4/16 to take me to the Oklahoma City for my return flight. When I received the charge it was $40.83.

Uber classified me as a low rate because of it being a four door luxury leather, fully loaded 2015 LTZ Chevrolet truck and it's white with Buckskin leather, Bose stereo system, heated air conditioned seats with Wi-Fi. And every customer that I have picked up under uberX says they did not expect this kind of ride and Uber says this truck is a low standard truck. When I email UBER over this situation they did not reply.

Stealing miles and therefore money from drivers. If you complain via email they use the bots to answer the dumbest questions. If you call those folks they disconnect you after waiting for 2 or 3 minutes. Virtually impossible to resolve any issues.

Was traveling home late one night, saw an extremely drunk girl on bart. She was stumbling around and said she was going to drive home. I said I would pay for her Uber to make sure she got home safely so she didn't kill anyone, then got whacked with a $150 charge. Apparently she got sick. I understand the policy, but really? So the message is, don't be a good Samaritan. Let people drive home drunk and kill themselves and others.

I order car, which was reportedly 6 minutes away, but did not arrive until 20 minutes later. I tracked the car on an app on my phone and the car was driving in circles. I texted the driver and told him I was across the street from a local college and I noticed the car do a u-turn and start heading in the right direction. If Uber doesn't have local drivers they need to say so. Why send a driver from NYC into the outer suburbs when they don't know where they are going! Also teach them to follow the directions on their GPS!

Yesterday I had a ride with Uber pool. It showed "paying 88" from my home to work place. But after getting down at my destination driver asked me to pay 178. This is not at all fair. The driver has cancelled other pool ride who is going to share with me and asked me to pay that amount also. Uber is not at all giving satisfaction to customers by Uber pool rides. If no one shares ride with pool, that's not my mistake. Really a worst experience.

We called an Uber cab and the driver told us it would be two minutes. The driver cancelled the ride and we got charged a 5 dollar fee and we got left with no ride. Real nice scam you guys got going. Never again will I use this service.

I have tried to be a driver for Uber and have nothing but the run around with them. When you email them all I got was emails back from 5 to 6 different people and none of them could just answer the question I asked. They always gave me the run around. This has been going on for 2 months now. If this is how it would be if you did get to drive for them then am glad I won't be.

They do not pay enough anymore to work for. Does not even cover costs to operate and maintain a vehicle AND make a minimum wage from. Too many short rides which = NO MONEY. $2.96 each short ride. They have implemented price cuts, and they have reinforced surges (which are your only REAL hope for making enough money to pay bills) to where it is almost impossible to get a surge fare now unless you're downtown on a Saturday night, which might I add all other drivers are there, too, giving you even more competition.

I took my first Uber in Atlanta this weekend, and I have to say I was highly impressed! The whole ride cost $19.96, we were picked up in a very clean late-model sedan, the driver was very nice. I felt very safe while he was giving us about a 15 minute ride to a suburb of Atlanta! Same ride would've probably cost nearly $50 with a cab!!! I will take Uber whenever I can!

My son accidently left his laptop in an Uber car. He realized that just a few minutes after the Uber car already gone. He tried to contact the driver through Uber apps, however the driver was not helpful at all. The Uber management try to help but cannot force the driver to help since the driver is an independent contractor which does not have direct responsibility to the management. Characteristic of relationship between driver and management at Uber, make passenger vulnerable. Passenger cannot ask the management to be responsible of the driver behavior.

Last night (Nov. 18), Uber driver Dietrich in Torrance/Redondo Beach took off with my 17-year-old daughter's birthday money, gift cards, bank card, and expensive purse (~$350 total) when she briefly stepped out of the car as they stopped the ride to pick up a friend. She literally chased after the Toyota Yaris, but he wouldn't stop. She called the driver; he told her he'd come back. She waited two hours until 1 a.m. and he didn't. She contacted Uber support, who contacted the driver, who of course denies anything was in the car.

EXTREMELY disappointed with Uber. 5 days ago my account with Uber was hacked and someone in Australia (I am a US resident and have never even traveled there) charged my card upwards of $100. I had to cancel my credit card and am currently moneyless as I am away at school with no bank nearby. I have contacted Uber FIVE times and NO RESPONSE whatsoever. I cannot cancel my account as Uber does not allow customers to call a support line, forcing me to communicate via messages through my account. Ironically, none of my messages have been answered and someone is still attempting to use my account. The company does not allow you to remove credit card information from your account unless you add in another. I will never use Uber again and I recommend you do not either. If something goes wrong you will have no help whatsoever from this unprofessional company.

Oct 20th ride from Milwaukee Airport to downtown which normally takes 15 minutes and did take that time again. Driver wrote down 25 minutes and charged me $61.00. It was my first and last ride with Uber. Driver lied and scammed me. You cannot get Uber by phone and neither can my credit card company. Their help does not work well and I got no answer. You can't get in touch with this bad business.

I just signed up to Uber and cannot use the app. I have downloaded it 3 times, it still does not work, so what do I do now? I want to use it in 2 days and also in London next year. The reviews I have read so far seem daunting, have I done the right thing?

For two weeks in a row while traveling for work in DFW the drivers have constantly refused to come get me because I'm outside the "gate". I take the bus to remote south to avoid the airport gouge price and have the city bus as a back up option. It should not matter where I am on the airport property as long as there is public access I should be able to get a ride to my destination. Especially since you have to pay money just to request a ride! I will not be using Uber again after these two horrible weeks.

When I first began operating as legal public utility transportation company serving my island community here in Hawaii, I was desperate for new business and Uber could not find an actual insured, state or county LICENSED transportation company to serve our airport. After being heavily recruited to put my BMW's in their Black-Select service at the airport with assured decent compensation, I took them up on their offer with one perspective - if they have customers that are ready NOW who will pay their fares, I would have been a fool not to be the only Uber available at a popular airport serving the wealthiest travelers in the US... & be doing it legally in the eyes of state and county governmental as an INSURED AND LICENSED PUC operator.

Uber increases their prices 30 times when they know people are in need (i.e., leaving events, concerts). Very very unfair and unreasonable, causing people to find other alternatives taxis and shuttles, trains costing $100. Unbelievable.

I have found since using Uber it has been fantastic. But of recent weeks I can no longer get a Uber in Armadale Perth Western Australia, just keeps saying "no drivers available, try again later." This happens anytime now so have had to go back to calling Swan Taxi's which I would prefer not to but have no choice as am older and do not drive, so quite disappointing.

I have been driving for Uber for four months now. This past Halloween weekend, which is also a very busy football weekend in the area where I live and drive, I drove expecting and knowing that there would be surge pricing. We have some 1000+ college students coming into town for the FL/GA football game. I picked up three different groups of riders from the surging area (it was surging for two solid hours - that is how busy we were). When I got home after these trips I noticed that the fares were not close to what the surge pricing would make them. I immediately emailed customer service about each one of the trips, because you cannot do them but one at a time. I could not get them to understand that the surge pricing was not showing up like it showed on the map.

On Oct. 7, 2016 we needed a ride to the airport so we called Uber. We needed a XL truck. Randy came in a Lincoln Navigator. Soon as the meter started he said "I need gas." Now mind you the meter already started. We get to the gas station. He decides to stop the meter and cancel the trip. At $9.98, you won't get charged. He said "But we're 1/2 a mile from our starting point." So, he ends the trip, gives himself 5 stars. So we start over. He says he'll fix it. Instead of getting on the freeway he drives down Gratiot. I'm like "what's wrong with the freeway." He replied "Uber is saying this is the way to the freeway." Okay, traffic is light, it might cut off 5 mins. Then when we get by the freeway entrance he makes a wrong turn. I'm from Detroit and know how to get around.

Repayment of money taken from my account. On the 18 of Oct. 4 withdrawals were made on my account for a service that I did not order. This was clearly a fraud committed. Uber had given me the runaround ever since. I have sent them copies of the statements to show this. They keep saying that my email address does not correspond with the account or the email address initially used. How can it? I did not order the service.

In many occasions almost daily bases Uber has underpay. Misentered time and mileage. Of course I have done my best to adjust the correct payment or close to compromising amount, but costing me spending long times to get corrections. This has become a common practice by Uber. I wonder if all drivers have such time or knowledge to claim their fair amount. Repetition of this practice is so often that I would like the authorities look into the matter to protect the drivers who don't realize or have no means.

My friend and I called for an UBER to pick us up and take us back to my friend's place which was about 3 miles away. First he was 15 minutes late, I had to get the security guard to get on the phone with him to locate him as he could not find us. We walked to his car once he arrived, I noticed he was taking us on a longer route, as we had taken an Uber to get to the same place before a simpler much shorter route.

On 22 Sept I took Uber from the Orlando Airport to Kissimmee for a cost of $90.57. On 25 Sept I took Mears Transportation on return to the airport and was charged $62.00. If Uber is supposed to be cost effective but their rate is almost $30 more than a licensed transportation company then what is the purpose of allowing them to operate in metropolitan areas? I was charged a base fare, a distance fare, time fare, 2 tolls and an airport surcharge. I checked the receipt I received from Mears to compare costs but found nothing comparable. Furthermore, I looked for ways to contact Uber but the only avenue I found was Facebook and my issue was ignored.

Asked for Uber. Was suppose to arrive in 2 minutes. Nine minutes later driver was not there. He called to say he was lost because Uber had sent him 3 different addresses for me - none of which were my pick up address! I cancelled the ride. Driver was lost and I was late waiting!! Uber confirmed cancellation, nonetheless, charged me $5.00 for cancelling because 9 minutes had passed! WHAT A RIP OFF!! And now they are trying to introduce flying cars!! It appears ripping off ON THE GROUND is not satisfying the thievery urges of the CEO! I asked Uber for a refund. They gave me two emails they couldn't do anything because they had no history of such ride request AT ALL! MY OH MY. IF YOU HAVE NO HISTORY WHY AM I CHARGED $5.00! Nothing at Uber works correctly. Their entire system is messed up.

I have a PSA...Uber doesn't care. This is not shade or shame. My Uber account was hacked earlier this week by someone in Australia...yes "the down under". I like to travel but have never been to Australia. I tried contacting Uber via email through their website...they don't have a phone number to contact??? I sent 6 emails reporting the activity and asking for someone to contact me. I included screen shots of the receipts of the fraudulent trips that were taken under my account and to deactivate my account.

I scheduled a ride three weeks in advance so that I could get home due to being at college and not having a car. It told me that my ride was scheduled and that it would be here within my fifteen minute window. A car never showed up!!! This service sucks. I will never use Uber again.

I take Uber to work at least 4 times a week - yesterday I get a driver, Steven, who was a complete ** and claimed he didn't know the Philly and was at the mercy of his GPS. As shown by the map, he clearly is a dishonest driver and a danger to passengers and other drivers. After such a horrible experience and not to mention being late for work, I will never take Uber again.

First, I would like to explain that I have NEVER nor will I now EVER have an Uber Driving Company. I received numerous fraudulent charges from the company. I tried to contact them via the phone number attached to the charge from my bank as well as via email. The phone number told me to send an email (because the phone messages get distorted or some BS) to support@uber.com...so I sent the email, and almost immediately I received a response that the email had NOT been received to go to the website and search for a response to my question...well without an acct, I cannot contact anyone. So as far as I am concerned, with the lack of their ability to have communication with their company or customer service, I think they are as fraudulent and crooked as the "driver" who STOLE hundreds of dollars from my account!

We took Uber from Coral Springs to Fort Lauderdale airport. As we passed the security we realized that we left one item (painting rolled-up) in backseat. We contacted Uber right away through the app and had to wait 20 more minutes for Uber to put us with the driver on phone. He did not speak any English so we got a fellow passenger to talk to him. He said he can come in 10 minutes and meet us where he dropped us. But we were boarding and did not have enough time. At that point he gave us his phone no. and we told him we will call him in 4 days when we get back.

Unfair payouts to drivers. On October 23/16 I have a payout for $2.72 in South Florida. I went to Uber fare estimating feature and I enter the exact route and it estimated it for $5-6 UberX. Really? You guys are ripping me off.

An Uber driver ran over my mailbox... Ok stuff happens. But then he drove away after he untangled his bumper from the wreckage! We contacted Uber because this is considered a hit and run and the driver will be arrested. No response. It’s been three days and the police are baffled by Uber's customer service... Only cryptic emails. Uber should be sued for their lack of response when dangerous people drive for them and they don't react.

Doesn't matter if you agree to price surge. You are forced to agree when you have no other means of transportation and need to get home. Uber needs competition and when they get it, I will never use them again. They won't be able to surge as high then, and it won't matter if they are the cheapest. You earn my customer loyalty when you charge me fair prices even though you don't have competition. Under a mile and $28.95. ** you.

I started driving for Uber when I saw an ad on my phone claiming that I can make up to $35/hour. I drove for a total of about 30 trips. I came nowhere near making $35/hour. The fact is, after my expenses, I made as little as.15 cents per mile, equaling my guess of less than $4/hour. After around 60 days, I received a notice that I had to pay for a car inspection. This is when I decided to stop driving for Uber. So I have two complaints: The first is that Uber is falsely advertising the pay rate for their drivers. How can they keep getting away with this? Second, when I informed them that I would no longer drive for them, they blocked me as a rider. Childish and petty are the words I would use to describe Uber's business practices.

Been trying to start for weeks now. I'm trying to do this on the side. I know I'm not going to get a lot of money out of it. Their support is a joke, like somebody mentioned. I uploaded all of my paperwork. It was not going through and I had to contact them. After weeks of standard replies they finally sorted it out. Now I had to go through a background check. There is no way you can do that through your account profile. I waited on them to send me a link so I can do it. I finally did it. I received an approval and I was ready to go. I was given a $50 towards my first ride if I do it by midnight the same day. Got home ready to go only to find out my account was suspended for some reason. I go through my email to find out that they did a second background check for some reason and listed me in San Francisco even though I live and have all my paperwork from IL.

DO NOT BUY UBER GIFT CARDS!! I purchase a $50 gift card and my account won't accept the promo code! I will push this issue because all UBER did was text me the same instructions which are on the back of my "WORTHLESS" gift card! Customer service is non-existent! The new gift card "rip-off" rollout was late September and apparently there are issues but don't expect UBER to help! My recourse? I didn't pay cash but now the "hoop-jumping" begins between GameStop (where I purchased the card), UBER (no one to talk to) and my credit card company!

Uber is about the worse company for customer service. You can only deal with emails back and forth until you give up. This practice should be illegal. They should be required to have an active customer service line where people can call to have their problems resolved. For one their surcharge pricing is nothing short of price gouging. My daughter has had to pay $31 for an $8 fare. Also on a different trip when my other daughter left her bag in a car, the driver never got back to us and Uber just kept emailing contact the driver. It was ridiculous.

I was waiting for a taxi at my hotel when I was approached by an Uber driver telling me he would give me a $20 cash flat rate to where I needed to go. I declined, as I had no idea who this idiot was. He then got angry with me and started yelling at me asking if I was that much of an idiot that I would spend my money on a taxi. I have never been spoken to that way by a taxi driver. Also, a registered sex offender down the street from my house, drives for Uber. You never know who you're going to get. No thank you. I'll continue to use the same taxi service that I've used for years. A child molester will not be driving my children. HELL NO!

I strongly discourage everyone from using Uber. It's only worked 1 out of the mere 3 times that I tried using it, which is plenty enough for me to steer clear for life. The other 2 occasions were a complete nightmare; the second time I tried it, I was informed that my ride would arrive to my work place in 6 minutes, but then it changed to 12 minutes then finally 32 minutes. Eventually I was waiting for an hour and a half and finally gave up. I'm sure that if I had waited longer it never would have arrived. Yet, I must mention that while watching the map on my iPhone to see when the driver was close, I specifically saw another Uber driver no more than a mile or 2 away and they just kept going.

Uber has terrible customer service. They have tried to automate their support to a point where the human component has been removed. Anyways today I have an actual issue. I took a ride that was quoted $5 and when I was charged $5 for. I received an email from Uber saying they updated the fare to $20. The explanation was the driver had a problem with the timing? It was a 4 minute ride. I can't even reach anyone at Uber and no one will get back to me. This is a terrible terrible company. Use the alternatives.

I am woman Uber driver for 1 month and half, though Uber provide both way rating and feedback from driver and rider, but Uber only listen to rider almost ignore driver's feedback. Like today, I picked up a drunk passenger, he was yelling at me when I drove in the highway due to my driver app gps use different route with his app. He was yelling at me and used very bad language on me, I don't feel safe when he is in my car. I have to stop the trip, he threatened me he will let Uber give me $0 pay for trip and he will get free ride, so now, within a few hours, I got $0 pay for that trip and my rating dropped 3 points. I email Uber about the bad experience I got no reply so far. I suspect Uber listen to the feedback from driver side. Uber only care about rider and how much money they make. They provide no protection for woman driver.

Uber charges me twice every time I request it, it charges me immediately after the end of the trip and it deducts money from my account again a few days later. I've lost so much money because of this and I'm not happy at all.

This is not the way to charge anything? I did not get any notifications for extra surge charges on my applications as well as I want my money back otherwise I will have to go to the consumer forum to fix this issues as you people are charging unnecessary charges to the customers without any prior information, though I have personally talk to driver and he was standing at LIG square which is only 1.5 kilometer away from pickup locations.

Former Uber partner drivers review. Worst experience driven with Uber. I never ever suggest to anybody to drive with Uber. They're more depends on Rating System. If your rating goes down, you will be fired and you will be behind the Bills. They don't care. Uber made the system in favour of the customers not the drivers who providing the safe ride in frustrating situation. Moreover Uber making the money not the drivers. If you calculate the earnings you made, you will be on minimum wage. So my advice to every newcomer: don't finance the car to join Uber. Better than do something else. Don't go to Uber. My zero star to Uber.

I've only been driving with UBER for a couple of weeks in my spare time. So far my experiences with the riders has been great, but UBER now claims that my customer rating are low 4.6% and that I have only picked up 94% of the fares offered, which is NOT True. I've accepted every single fare that popped up on my phone. And you, as a driver, have no way to look at your actual customer ratings yourself. So now, it seems that I've been suspended until I pay to take a 3 hour online course!

My friends and I (4 females) were leaving Oracle Arena in Oakland California after a concert to go back to our hotel. We waited 1 hour and watched him pass us and several times before he actually stopped. We got on the freeway and rode for about 5 mins and he said we cancelled the ride. We hadn't cancelled at all. He pulled off the freeway under a dark bridge surrounded by abandoned buildings and said "get out" because he wasn't insured. It was about 1 AM. We begged and pleaded to take us to a place populated with lights and offered to pay cash.

After giving 1000 rides for Uber I was deactivated (fired) for low ratings (which is 4.6). I was told to take a on-line course which I had to pay for to be re-instated. Forget that. Uber thinks that all their riders are sober, sane, and kind people. Well they're NOT! I put up with so much nonsense for a $4 ride I should write a book. Uber never talks to a driver. If a driver has a problem it's ** outta luck time. Uber hides behind a computer and never communicates directly with any driver. They take whatever a riders says at face value, no questions asked. I think there should be a class action lawsuit for firing without cause. How could a company hire and fire hundreds of employees a week? Pay averages out to $12 to $15 dollars an hour. You pay gas and maintenance on your vehicle and car washes are not cheap. Riders, what do you want? Because a safe ride from point A to point B is all you're paying for.

When I arrived at Spokane, WA. I was highly recommended to utilize uber. When I scheduled my appointment via their app, the price was quoted anywhere from $11-$15. When you use their app you don't know what you are being charged until 5 mins after you leave the car when I got the shock of my life $53.46 to travel 15 mins. Way, way more than a cab. I was told I was charged $41 surcharge and that I was supposed to have been informed of this. So upset with uber, that I have vowed to never use them ever again and will tell all my friends, co-workers etc. of my upsetting experience! To add, I had to tell the driver to cut off the meter and get my own bags out of the trunk! Absolutely unacceptable!

I used Uber for the first time on Saturday morning - 24.09.16. After my friend booked me a taxi via her phone. I had never heard of the company before, as I don't use many taxis. I wasn't aware at the time of booking - payment is taken. The taxi driver asked how much I had been quoted online as I was leaving Didsbury, Manchester to Prestwich. The taxi meter was set at £3.75 and he stated the journey was approx 20 miles. I felt confused at the time as the driver appeared to be questioning how I was going to pay. I informed him I didn't have money and therefore he would have to stop at an atm. He took me the longest way home and I was charged nearly £54 for the journey!

Uber's customer accounts has been hacked and they are not reporting it to their customers. This will show up when you start getting unexpected charges on the credit card you listed on your account. You may get a receipt in your email for a trip or even Uber Eats in another state where you haven't traveled. On Uber Eats they can actually order food and have it delivered, and the total bill will be charged to your credit card. We had 2 for over $80. Since Uber has no efficient way to contact their Customer Support you may have to get creative to get their attention by sending messages through their Help system. If you are an Uber user you should consider changing your password immediately and possibly closing your account altogether. Of course you can't just do this simply and easily. Again you have to find a way to send them a message.

Today I took an UberX from where I live to the Port of Boston. After the ride back, I noticed that the ride back cost me nearly $8.00 and that I was charged $22.00 for the way in and then another $11.00 because the driver indicated we were a group of 5. I asked a revision from Uber and they just ignored my request. After another e-mail they continued ignoring my request and indicated they had solved my problem! I'm now trying Lyft. Shame on you Uber!

I left my cell phone in an Uber and I was unable to contact the driver because of it. Uber customer was terrible and kept telling to call the driver. Eventually, I changed the phone number associated with my Uber account so I could log in and call the driver but there was no phone number or option to call him... The APP told me to input the number. I explained this to customer service and they responded, "Sorry you lost something, the best thing to do is to call your driver." REALLY? Same answer 3 times.

I am shaking as I write this post. I had to pull over to gather my thoughts. As I was driving west on century just outside the airport an Uber driver (black Prius, I believe-or something similar) turned right on to century directly in front of me and another car. We both slammed on our breaks and swerved to the left to avoid an accident. As he approached my right side, he rolled down his window and gave me the middle finger while yelling at the top of his lungs saying "** YOU, go back to your country." I'm sorry, I was born and raised in LA. I have white skin with blue eyes. My son has blonde curly hair. Do we stand out as foreigners? Even if we did, would that be a bad thing?

I heard some great things about Uber and when a friend recommended using it, I seen no reason not to give it a try. The trip by cab would have been approximately 50.00 but I was quoted between 26-30 by Uber, so I asked for one. It was a 14.5 mile trip, one way. While waiting, a message came up asking if I wanted to use surge x4. I had no idea what this meant. There was no one to ask and it flashed up so quickly that I just said yes.

On 9/4/2016 I dropped off a rental truck in Arizona at an open well lit location. I requested an Uber ride and within 3 minutes he drove past me and then cancelled the ride. I then requested another car which just drove past me. I finally had to walk to a convenience store after my phone died and call a real taxi who promptly showed up and took me home. I complained to Uber about each driver and only after 3 emails (for each driver) did my complaint actually get read. So I deleted the app and will not use these losers again. They did give me a worthless $40 credit, I mean a credit for a car service that leaves you hanging has no value. Why am I so mad? I am handicapped and walk with a cane. Should have just called a real cab to begin with.

I have a free ride at Uber and wanted to avail it for the first time... The stupid driver cancelled the ride when I was already in it... It was only then when he checked my destination and began to cancel. It was irritating because I'm on a rush. The other thing is he consumed my free and charged the ride I didn't take! I saw my 200P worth of free ride was gone on my Uber account. And the Liar put a 100 consumption on the cancelled trip. He indicated I have used it! What a liar!

Was trying to sign up as a driver. Started filling forms on website. At one point, when I gave up address, phone, email, a very next page broke and ask for a background check consent form. I have no objection to give this consent, but WHERE is this form? When I clicked "Take a photo of your consent" a message said something like "Uber sent a copy of the form to you..." Never did.

When I retired I applied to Uber as a delivery person (just starting in my area) and a driver. Many emails later from many different people, they said they did not choose to partner with me due to my 'background' report... which I have a copy of that says "no issues". Suffice it to say I have been a good citizen for many many years - no marks on my license, no crazy behaviors that would get me in any trouble. I raised two nice kids and am a grandparent. Could it be my age?? No matter, I'm driving for Lyft and had zero issues at all signing up with them or driving with them... Uber will ultimately fail and I can't wait to see it.

Driver on the app was driving around in circles for 25 minutes... while I was calling him and text him once with the name of the place to pick up so he'd know what to look for. No answer from the text or multiple phone calls. When you try to contact Uber, it's no point. The website has no contact info for the company. Will NEVER use Uber. This is unacceptable!!!

I would never recommend it to anyone. I had a very bad experience with Uber leasing and I will not suggest anyone to go for it. I thought it's a very good idea to lease it from them. I applied, I got approved, and once again I gave a thought for couple of days to take it or not. Meanwhile I was getting email and text messages from Uber, "You have a week left. After that you don't get it you need to reapply." After my days expired I went and asked, and they said, "We can give it for you," and they were so nice while giving the car. They took 250 nonrefundable deposit from me and after 2 days gave me the car.

I received an impeccable service transfer from JFK airport to the hotel (5th Avenue in Manhattan) and subsequently on return. Punctual, professional drivers. High-end vehicles and exceptional treatment.

I was using Uber for a while. I needed to get to work. 2 drivers canceled on me. You cannot reach any customer service officer. I will try my luck with Lyft.

I am a driver with Uber and my account was put on hold today 9-8-16 because they said I got a complaint on safety and a passenger said I was under the influence. First of all I rarely ever drink and I do not drink and drive and I take my job with Uber seriously. 95% of my rides on the weekend are riders who are drunk and my car can still smell like it when they get out. I let Uber know this and that I was completely offended from their accusatory email they sent me. It isn't right how Uber automatically believes the rider and they treat their drivers like crap. This is completely false and a lie and as of right now I can't drive. I have never been in an accident and I also never had an interaction with the police for being under the influence. I am so mad right now. I do not like how Uber treated me. Is there anything else I can do?

Uber should be shut down immediately - taking advantage of **, illegal Drivers. And the one call USA government let them operating illegally as we understand using drivers like slave working (driving) for almost free with no H Tag license and Commercial Insurance as we know the government got their cut of money. What's funny I see cheap customers paying $3.00 to $5.00 and they still complaining. UBER GO TO HELL.

First day using Uber, great experience. Retired Marine drives us ~5 miles, <$10.00, clean car, good experience. Need to get back to hotel. Estimated cost $32.00. OK my choice. Next day receive credit card charge $150.00, driver claims and has pictures of soiled car submitted to back up his claim. My wife and I left no mess in his car. Trying to dispute using E-marketing may prove difficult. This is a lying calculating driver, I guess I should have taken a picture when I got out of his car. Beware.

I signed up with Uber to become a partner two weeks ago. After the documentation was approved and went to their 101 ** course, they state that the partner rating does get counted until 500 trips, you start with 5 then it fluctuates. After 53 completed trips with 23 5 star ratings, my account is deactivated until I complete another BS course that I had to pay for. People don't always leave a review...

I've been a uber driver since last year, and I just had worst experience ever. They had put an hourly incentive from 8/19 Friday up to 8/21, 10:00 pm to 12:00 mn for $20 per hour, and 12:00 am to 2:00 am for $22 per hour. They had a link once you click opt in, there's nothing you need to do to have that hourly guarantee. So I tried it and made sure I covered that time now the night of the 8/20. Guess what? They didn't pay me for the difference, they only paid $52.95 which supposed to be minimum of $84, plus what I made before 10:00 pm. They keep on saying I didn't know there was an hourly guarantee which is bunch of **!!! Told them to fix and they never paid me. Watch out drivers! I didn't sleep until 2 am just to get this guarantee only finding out they won't pay me. Whoever is doing uber, quit and join Lyft hopefully is better. If we can get together and boycott uber!!!! We're working hard with our car, gas, mileage for what? For a $3.20 trip? You spend more than what you should earning.

I been driving for Uber only part time, pick up people on the way home or from work... To do this full time you have to be silly... if you calculate correctly it's not worth... I am usually lucky and transport respectful people but it still happens that crooks get in between. I had this young girl that everything matched name, destination she even confirmed she works at the place. Day later I see I made Zero $$ for that trip. Of course UBER did not inform me about any problem. Maybe hoping that I will overlook it. Turned out the girl just pretended she never took the ride... and what can you do? As other people state here, UBER will not protect you both side on as passenger or driver. Is the philosophy of the UBER CEO if someone read about him he will understand. Would be nice if the Gov would step in on corporations and monitor those better for consumer protection. Otherwise corporations will do whatever they want...

I took an uber ride today, and accidentally left my phone inside the car. Thank God that the taxi driver is honest enough to return it. There are still a lot of honest drivers out there! Thank you Mr **. God bless you!

Monday evening 08-22-16; Myself, My Husband, Sister and Brother in-law contacted Uber via the mobile App. Upon doing so we were quoted a $80 ride, with possible surge increase. However the app did not in detail describe or calculate the total. So I agreed with ignorance assuming that it could not be more than a few extra bucks. Later informed by Uber that their Uber drivers were in "High Demand", however that isn't something I would know so I cannot say why the surge was even there? I don't travel to the city often or for that matter do so during large events. Upon traveling from N. Clark to the western suburb of Lombard, IL. Not only did our Uber driver Victor take a longer route than what we suggested, he then charged us a whopping $300.27 for the ride. That's a 3.9% increase against the normal rate. I cannot say how that is even feasible, how that is even logical or where they could calculate such an amount.

I tried to log in to Uber. I have only one email address and always use the same password for low level security websites like this. I got an error message. That was two weeks ago. I have tried to contact Uber on multiple occasions. First I had to go to google to find their phone number! Then after hours of trying to get someone on the line I finally got a human. He answered everything but my questions and after 20 minutes finally confessed he could not help me reset my password. Said I had to write an email to support@uber.com.

As a driver I was assaulted by a couple guys. Uber failed to help me out as a driver. Totally took the farer's word who was extremely drunk. Kicked a dent in my car. After trying numerous times to send in pictures, Uber app kept shutting down. Also 2nd time with same results with same thing. They don't take care of their drivers.

I attempted to sign up as a driver about a month ago. The laws in my state, are such that my insurance card gets rejected. I was asked to supply additional documentation, which I did on MULTIPLE occasions. I have chatted with 4 or 5 agents, who all, supposedly, rectified the problem. Yet, after a month, I am still not approved and still have the same issue with my insurance. On the last chat, I was on hold for about 7 minutes, while the agent corrected my problem. Before he came back, I was disconnected. This company does not have the ability to serve all geographical markets. They are not equipped to deal with state-specific issues and their customer service agents, obviously, have no idea what they're doing .They have wasted too much of my time!

Be careful as Uber are charging surges' without your approval. When you complain they have no evidence you agreed to the surge but still charge the higher fare. I think this is to combat the rise of Juno who do not have any surge pricing. Check your receipts.

From 9-11 August 2016, a total of 12 fares totaling $476.41 (which including foreign transaction fees) were debited to my Mastercard via my Uber account for rides in and about Montreal Canada. I live in Perth Western Australia and never been to Canada. The length of my Uber account password precludes the possibility of account compromise. It appears something is amiss with Uber's debiting of accounts and unacceptable intrusion into my account. Uber have refunded all of the fraud transactions and bank foreign transaction fees.

I'm so sick of the ** Uber drivers, rude and disgusting attitude. We pay them and they have the nerve to have an attitude. Some of them have terrible driving skills to say the least. I asked a couple drivers if I could go run inside a location and come right out and go back to my home address which is basically a round trip. One of them told me yes. I came out after literally one minute 30 seconds and his ass was gone. Like who does that?? That is super inconvenient especially when booking another Uber just to get home in the middle of rush hour. On top of that it's $5 just to even get in the Uber before you even pull off. That's terrible.

I have been working for Uber as a driver for several months now and have never had a problem with them until now. About 2 weeks ago while on my shift I picked up 2 really intoxicated females. One proceeded to sit in the front passenger seat. While on route to drop them off at their destination the front passenger refused to put on her seat belt and was very obnoxious. She finally fastened her seat belt, then said she felt like throwing up. In the process she tries to yank my glove compartment open and kept messing with it to the point that she broke it, after breaking my glove compartment she vomited all over the inside and outside of my vehicle.

The surge pricing is ridiculous. My coworker and I went to a concert last night. The venue has a designated Uber dropoff and pick up spot so we went there after the concert to call for a ride. Come to find out that our driver was about a 15 minute walk up a muddy hill nowhere near the pickup site. We were forgiving, as we were just happy to have a ride until we got a receipt for $170 due to the surge pricing! We were of course shocked since the ride to the venue cost $36. Needless to say we will not be using uber ever again. I work too hard to be robbed while trying to enjoy one night of fun.

Last Saturday August 8 my husband and I get out the NRG stadium and walk to chachos to ask for an Uber and I said to my husband "if we don't find a taxi we can wait inside the restaurant" but when I ask for one was fine. I mean this was my fourth trip with uber and I was happy because 2 times I went to the airport for a charge of 53 us and the third trip was to NRG stadium for 41 US. So I thought it will be similar because publicity always said that they charge per mile. I am new with this application and now I have a charge of 560 Usd for a 36 minutes trip. This is crazy. I am calling customer service so they can explain me how this works but they haven't answer me, so I call my bank so they can open an investigation to check if this can be legal. This can't be right, so be careful with uber, don't trust them and don't get in the car unless you are sure how much they will charge you (Sorry about my English).

My teenage granddaughter has a profile under my account and Uber added "select" as a default option to her profile only. This is not an option on my profile, I never heard of it or was notified that it was added to my granddaughter's profile. They sent a small, old Honda and charged my account 3 times the rate and called it a "select" vehicle. I had no clue what this was. I looked it up on the web and it's suppose to be a new luxury vehicle. No authorization from me, not selected by my teenage granddaughter and she was sent a small older UberX vehicle and I was charged 3 times the amount. One trip was $95 to go 20 miles. This trip usually costs $27.

Today I was overcharged on a trip and They posted a drop off different in my credit card. I started in 6622 Fernwood CT Bethesda and was dropped off in my house **. I Was supposed to be charged no more Than US 23,00 but They charged me 50,59.

My husband called me on 8/6/16 at 1:30 in the morning as he couldn't get his uber account to work and needed a ride home. He was outside of the NRG stadium leaving the guns n' roses concert in Houston Texas. I was tired, sick, groggy and had stayed home. I saw that it said x 8.2 surge charge. I honestly thought this was saying a percentage more as for example 8.2 percent of the trip, say a few extra bucks. Worst case scenario my husband's ride will probably cost around 50 dollars.

Wasn't aware of their "SURGE" pricing, otherwise known as PRICE GOUGING. It seems if you request a ride when they're busy, you are charge more (a lot more!). I was charged 18.35 for 3/4 of a mile ride under 5 minutes. Driver said Uber does not share the inflated price with them.

Tried to use them to get to the airport in S. Francisco. First driver showed up and told us he didn't have a permit to get to the airport, so we had to get another, then the price went up from $29 to over $40 in less than 2 mins. I was charged for 'cancelling'. Odd since I am a first time user and it wasn't my fault! Thought I would give them another chance at National Airport DC. Driver could barely speak English, could not tell me how much the ride would be because he said "Uber set the price. I don't know how much." WILL NEVER EVER BOTHER WITH UBER. I hope they don't last much longer. They are terrible, no way to contact anyone. I was charged TWO cancellation fees, would like a refund but good luck with that. Completely disgraceful treatment of its customers.