Uber Reviews

Ubereats - My older daughter ordered food from this service, and as far as I can gather the driver, from the street, spotted her younger sister (16) on the front stoop. Not sure if he thinks he's a junior g-man or what, but he called the police and reported a child endangerment issue for her strawberry hemangioma. In case you don't know, that's a birthmark. It's not even that pronounced, and he was in his car. After a visit from the police, who seemed puzzled by the non-issue and reported everything ok - I guess it turns out not to be a police issue to have a birthmark. So, I decide to complain to the company. Guess what - NO CONTACT NUMBERS OR EMAILS available - at all. Make of that what you will. They are not welcome at my house anymore.

I went on Google and searched "Uber Executive Emails" and boom! There was emails for some of the executives. I wrote an email to one of the VP's about the issues I was having and also cut and pasted all the communication I had with their customer service. One day later...I received an email from customer service with an apology and the issue was resolved!

I starting using again recently. I noticed my personal checking account balance was getting lower. I checked my statement online and Uber had been charging my personal bank card, and not my preferred business card which is my selected card. My personal card was only to used if my business account had low funds which was not the case. Uber insisted for 2 weeks that if I gave them the dates and times of the rides, they would reverse those payments, and charge the correct card. They did not do that, and then started asking to provide all of that information again and I had already done that 4 times.

We used Uber for the first time in Panama City Beach last weekend. All three drivers were wonderful. We had a blast. The first driver was so sweet and smart, his daughter called him while we were driving and he would not even talk to her because he was on the job, second guy was sweet and country and professional, third was a female, very sweet and took us right to our motel. We will be using them on our next trip. I don't get the bad reviews but I was in Florida so people may be nicer there. Thank you Uber.

I’ve been driving with Uber for 3 years, I've given more than 6000 rides, I have more than 3000 5-star. My account has been deactivated for two weeks for background check. My background check came clear and still my account is deactivated. Every time I call the support they say I have to wait 24-48 hours. They don't care about us. They treat drivers like **. If you don't wanna be insulted don't drive for Uber. I'll never drive Uber again and I deleted my driver and rider apps. I lost more than 2000$ because of them and my credit score went 50 points down because I'm behind on my bills.

While waiting for my ride to arrive. I was charged 7.13 for a ride that I never stepped foot. Uber confirms that this was not a cancellation fee. And I cannot seem to get any customer support on the phone.

I am a driver on the Uber platform and have driven in Pennsylvania, New Jersey, Delaware and now South Carolina. I recently had my account put on hold due to a "report of possible impairment while driving". This is maybe the 4th random reporting that is totally b.s. As a ** man I receive all types of race and gender related ignorance and biases and I am vulnerable at all times unless I protect myself while I am on the road. Uber allows passengers to make false reports that affect the driver, but has no way for the driver to protect themselves from the false attacks. After research it's a drastically common issue on the Uber platform. I suggest anyone looking to drive for Uber understand that while you are an independent contractor for Uber, you will still suffer the consequences of the reality that Uber is ran like a private correctional facility. DRIVE AT YOUR OWN HIGH RISK.

Needed a ride home after work. Tried to use Uber. Big mistake. It was raining outside when I was leaving work. The app showed the driver was a few minutes out. The app showed them drive past where I was. Added time to their arrival. Saw the app show the vehicle driving past where I was adding more time. The app changed again adding again the time of arriving. I tried to call the driver to no avail. I cancelled costing me $5.00. Unreliable as far as I am concerned. Had to call a cab. They had no problem finding me for the ride home. Got rid of the Uber app. Never again! Beware!

I just complained of driver Ram ** taxi number. Got my phone just now and he seems to be a nice guy. He had a bad day himself with very little sleep that he mentioned. Anyways thanks to him he got my phone back delivered at door step so money does not matter. All the best wishes to Ram.

My 15 year old son ordered an Uber. The driver got on our street and never stopped. He had canceled the ride, we finally was able to message Uber and they credited $5 back to his account which isn’t supposed to post until 1:00 a.m. On top of that the ride was $7.10 so they cheated a child out of $2.10. Bad company to use. So I had to call Lyft. They came through.

I was charged an extra 17 dollars separate toll to go from Staten Island to Brooklyn. There IS no toll in that direction. Uber is not refunding the charge and just sent me out a pre written BS response that had nothing to do with my issue. This company is dishonest. I'm using Lyft now.

April 13, 2018 | UberX. 04:59pm | 2550 NW 2nd Ave, Miami, FL. 05:26pm | 1731 SW 8th St, Miami, FL."

While on vacation in Dania Beach, Florida, we called a driver to pick us up from an Airbnb and this driver was unable to find the address. Don't all Uber drivers have GPS??? We will not try to use Uber again.

I booked a cab. Why would the rider be 15 to 20 mins away and still take the pick up. And later I was not able to contact the driver Senthil **. Number was not valid it said. Whatever then even after waiting for long... It was still that far away... It was no use. Later I had to cancel the ride as it was just not approaching on the map towards me. It was going ahead. Later after canceling the ride why should I bear the cost. Is it always our mistake?

I took Uber this morning to work and lost my cell phone in the driver's car. I have my passwords on my phone and I don't know my Uber app password. I can't reset my password because there is 2-step verification and I don't have my cell phone to receive the text message code. I have left 4 separate requests for help through the Uber website and I have heard nothing from them, after almost 3 hours. There is apparently no published Uber phone number that I can call. I am beyond frustrated. I will never use Uber again; my family will never use Uber again; I am going to tell anyone and everyone about my extremely negative experience in the hopes that they will never use Uber again. I will join the #deleteUber campaign. I will testify in Congress if I get the chance. This is just ridiculous.

I was 2 years with Uber. After some however they deactivated me permanently through a system generated multiple messages by itself. Bleach was hitting me hard. Multiple times underpaid. I was not impressed. They are not a nice company and they decided to deactivated me. To get my money over 20000 dollars underpaid 85% was promised. But turned out 50% only and fee for me and the rider pick up fee. I think Uber was good when they was paying the driver right but knowing that are going to be criminal stuff from creating a hassle working and freaking out situation from support in live. This people are awesome in threatening the people bad and take their money.

On April 16th, I purchased a $10 Uber gift card to add to my credits to ensure I had enough credits to go to store and back home. This brought my credit balance to 13.50, one way ride was $6, therefore, I would have the $12 total to cover there and back, well I thought. On attempt to confirm ride home I had no credits remaining, even after the first ride receipt only showed $6. This left me stranded and having to walk 4 miles home because I had no more payment options. Contacted Uber via email when made it home. They gave me some dumb excuse about an authorization hold on an additional $6 to ensure there was enough on payment method to cover trip. Well first of all, this policy relates to debit or credit card use, and secondly, I've ride many times using gift cards and this never happened. Well they continued to reply saying the hold was released and I should contact my bank. HILARIOUS... what bank... idiots, I used YOUR UBER gift card.

I usually take regular Uber. On April 15th I was traveling from Evanston to Hyatt at McCormick center and I called Uber pool since I had more time. The charges they showed were $16.32 and I accepted it. However they charged me $27.93. When I contacted Uber support, they continued to give me boilerplate answers. This is extremely frustrating. I explained to them that I had put the right address and was dropped off at right place, but they refused. The driver's name was Yvonne, and the Uber support is from someone named KOUSHIK from India (judging from the time posted, it say April 17th, and it's still April 16th in USA). This stupid jerk kept on telling me that I had different drop off than what was requested. I took back the Uber from same place, so check it jerk. To make my experience worse, when I took the ride back, again with Uber, he dropped me off 2 blocks away and I had to walk in pouring rain. Never again.

During a trip to NYC, I quickly found that Uber rides are more expensive than cab fare. I decided to try the ride share one evening when money was tight. When I ordered the ride, it gave a pick up time 10 to 15 minutes away. When I accepted, it immediately changed to 1 minute, and I had to run to catch the ride. The driver dropped me off at a corner in Times Square, in the pouring rain, telling me this was my destination. I realized that he had dropped me 4 blocks away. I wandered around Times Square, in the pouring rain, dressed for a reception. My shoes and purse were completely ruined, as was my evening. I am deleting the app. I will never use them again.

On April 15th several of my friends were downtown at a concert and decided to take an Uber to and from the concert so none of us would drink and drive. Our first UberXL (1-6 people) was $53 for 21 miles. No problem. When it came time to leave later that evening we selected the same Uber except the upfront price shown was $54.82. That was fine. When we arrived at our drop off destination another simple 21 miles away our ending fare was $124.42... Confused I contacted Uber since this was our first time using the service and I was told that the fare was correct and they up the prices at night to encourage drivers to be there. I was told there was nothing they could do and was assured that the fare was correct.

My account was hacked by someone in London who has been using it to bill rides for 5 days (starting 4/10). I cancelled/deleted my account via the App. The charges continued. I contacted Uber support via Twitter who told me to change my password - which I did. The charges continued. They have credited some of the charges but now the support team doesn't seem to be actually investigating my problem. I only receive "boiler plate" responses and no resolution. On 4/15 I deleted the account using the Web interface. I also deleted it again from my phone. I will contact my credit card company to deny payment for these rides.

I don't understand why Uber expect you to pay the driver for a trip when they have taken you to the wrong place. Because the drive GPS pick the wrong locate. I think that a Driver should check the locate where you're going when you live in a Big city when there a lot of places that sound and spell the same. Very dissatisfied. Very dissatisfied. Very dissatisfied.

I booked cab at 11 pm but the cab not at all moving towards my pickup location. I called driver so many times, but he was unable to pickup the call. Still I waited for 20 mins after I cancelled the ride. For this I need to bear cancellation fee. This is happened for so many times. My issue is not with fee and all. It's all about night time waiting for a ride after so many hours of journey.

Wait time fee assessed being the following conditions are true. I ordered the Uber in the exact location I was standing when the Uber arrived. The Uber driver did NOT await on me one second as I was waiting in an obvious location that is easily visible from anywhere in the parking lot. According to the policy, although the driver didn’t wait for me - I was the one who waited. “A fee will be begin a few minutes after your driver arrives” & “We will notify you that a charge has started”. Neither of these conditions occurred.

I had ordered a Uber cab and when I ordered it the fee was around $6, however once I arrived at my destination I received a notice that they had charged me extra fees without my knowledge or permission. I contacted them about this through Twitter and somehow my complete order was changed to the larger car, which I did not order. I guess they don't know that people get notifications when another device logs into your account because I received a notification that someone in Orange County had logged into my Uber account.

When I first started riding with Uber a year ago the price was OK and when they were "surging" it was usually early morning, holidays and late night. Now it seems like the surging is constant. Price is one thing and another minute later it's ten dollars or more higher and it's not even a holiday or early morning or weather conditions. Drivers are charging fees for things that haven't happened, like spills, cleaning fees, burnt cigarettes. I don't smoke, but I learned early on always take pictures before and after your trips 'cause drivers will try to get you. They aren't ending trips on time, they're canceling without even getting close to the pickup spot. This company is out of control in pricing and driver and company customer service.

I've been using Uber for 2 years now. They started off as a great company but they've been steadily increasing their fares. I have noticed a trend with them as of recently. Several Uber drivers will sit in a parking lot and do nothing and jacked up the prices of rides. I go just under 3 miles to work and just under three miles back home. Not a very long distance but they tried to charge me as much as $40 S4 just 3 miles.

I took A UBER from Slidell to New Orleans which is about 30 minutes. Cost was ok. But on the way back it charged me 187$ for the same trip. NEVER AGAIN!!! I wouldve been better off to take my own car!!! THIS company should be fined for gouging and taking advantage of people. I do not recommend UBER to nobody!!!

Like many others Uber charged me multiple cancellation fees that were driver's fault, not mine. Instead of refunding my Gift Card, they issue me Uber Credit. That credit has not been used for payment on the 30 trips I have made since it was sent to me. I have sent close to 100 messages to HELP and they assured me that if I added more money on my gift card it would be applied on next trip. 30 trips and $350 later, credit still there. After 45 days of constantly getting rides denied for insufficient funds, when my gift card/Uber credit amount that is combined together in payment was more than enough, I went to Houston Greenlight Hub. They too refuse to help me out and actually had security force me off the property.

Uber as a company does not care about consumers. First, there is no way to communicate or get support. Second, there is no consistency between the website and the app. What can be done in one cannot in the other and vice versa. Third, the app does not always do what it is told. For instance I wanted to pay with a credit card and it defaulted to another account even though I specifically chose the CC. Fourth, the app rates the rider but does not give feedback. How does a rider know what they did that offended the driver so they can correct it? Finally, the web page and the app are cumbersome. It is extremely ironic that a user has to verify. They are not a robot to access a utility run completely by computers.

I was a driver for Uber 01/17- 04/18. In this time Uber has accused me of multiple accidents. To which I've had none. Uber has accused me of carrying a firearm, to which I don't. To my knowledge Uber manipulates driver ratings in order to keep people at certain levels. They need so many people at a certain rating to keep numbers active. If you choose to work for this pathetic company do it part time, don't do it full time. It's not worth it. If you are forced to work full time start looking for something else.

Many people are thinking that Uber can help for earning some money. But it is totally wrong. Uber is already charging very low fare from customers and after all Uber is paying more low to the driver. Few days ago I made a call from Uber as a driver from Albany NY to JFK NY. Which is usually cost in regular taxi service about $350. In this payment the driver is paying for gas charges, toll charges, time duration, safe driving skill and etc. After dropping off to customer, driver must have to come back to his hometown as well. While coming back, the driver is not allowed to pick any passenger from JFK NY legally. After all the driver can save only $150. I got paid $153 only from Uber. And Uber charged $215 from customer. Which also very low. In this whole trip both side I put my life in risk and provided neat and safe ride with expert safe driving skill.

UBER charged me for trips on Dec. 29. 2017 to Dec. 31, 2017, but then the second driver for UBER overcharged me for the trips for the dates I have listed above and the first trip was to do an application for a apartment in Wood Village Apartments. Then after that I told him to go to the pharmacy to pick up my vitamins on Capital Street in Jackson MS, then after that I told that second driver to take me back to ** and the trips the second driver for UBER was supposed to take me to is for the particular dates I listed. He overcharged me $333.00 for all those trips and I ended up only having $35.00 left in my account and debit cash management card from Fidelity after the UBER driver took all of my money off my Fidelity debit card ending in **.

Both of our phones tied to our Uber Account were with us in Las Vegas, NV. One phone received a text that an UBER driver was waiting for us at a location in Columbus Ohio. We responded that we were in Nevada and had not requested the ride. The ride was cancelled as a no-show and we were charged two five dollar no show fees. We have had at least 20 e-mail conversations with UBER customer service and they continue to insist that the request came from our phone. Uber has no phone access.

UBER does not properly investigate passenger complaints. They just take the word of the passenger who can malign your character at will. Twice accused of being impaired, but do not do drugs or alcohol just misjudged a turn on a narrow street the first time and the second time have no clue what they thought I’d done and Uber doesn’t tell you.

The upfront price that came up was $37 for a ride from French Quarters to the airport on March 26. I was charged $55. On March 22 we took Uber from airport to the French Quarter and it was $37. It was the same time of day, approx 1:30-2 pm. I put in a complaint to Uber and their response was that there is a delay between the upfront price and the actual price charged. I asked why it would be that much more at the same time of day with no traffic from when we took Uber from airport. No response or offer to refund me the difference. No apologies. Very poor customer service. Don't use Uber because they will show a cheaper price upfront to get you to use them over Lyft but will charge you more. Scam.

Uber seems to be using Ride Share to attract customers to purchase flat rate rides to selective customers. I have been a customer for a long time but no one get any type of perks for using their service almost every day. It's not fair that there aren't any services that can be helpful to a woman who has anxiety of taking public transportation. It's very difficult and I feel they take advantage of consumer.

My email was used in many occasions in Moscow, however I am never been in Moscow and living in USA. After contacting Uber help I received reply in Russian language which I don’t understand. They played some games and asked for information to prove negative. They don’t accepted my email with any reasonable answers and so far my email has been used in Russia on Uber services.

Low customer support. Does not have professional customer service. Not proactive and well understand the issue but just promptly answer to meet timeline kpi. I have been contacted an issue for a year and it never been resolved. They assign multiple person to reply on an issue and none of them has just read through the previous email and just randomly answer the initial question by procedure. It makes me feel I am talking to a chat bot with low logical script and takes me too much time to explain in details what is going on. They even copy and paste exactly the same message they had sent to me for 4 times.

Today, right now as I'm writing this, for the second day, I have been waiting for a ride since 1 pm. It is now 6:02. Drivers have literally been driving right past me for hours. Yesterday I thought I would be stranded at worst when no Uber driver would pick me up. I will not EVER use Uber again. Lyft IT IS!!!

Last week I ordered an Uber but I canceled it before it arrived and took the bus instead. When I got home I received an email from Uber saying that they had revised my charge. Apparently the driver filed a claim for something Uber called a "cleaning fee". I disputed this saying that I had not even entered the vehicle and asked for proof of this claim. They then sent me several photos which showed what appeared to be damage to a seat cushion from a cigarette burn.

I ordered Uber in Fla. The driver came promptly. Anyway when I checked my account this driver in Fla. charged me $150.00 for cleaning her car over the above price which was $26.19. Uber stated that the driver sent pic that we spilled and messed up her car. Well my husband and I didn't bring any food and no drinks. We had a suitcase and carry on with no liquids. Also the driver stated she had a customer prior to us that made a mess. So if you decide to take Uber I would take pictures of the inside/out so you don't get ripped off. I myself will never take Uber again.

I ordered a Uber can on March 23 to go to Ambience mall Gurugram India from sec 21, Dwarka New Delhi using my app thru temporary India phone #. The driver arrived but refused to take to the requested destination. Very poor service for my first Uber experience. He then cancelled the request so no order number on hand.

It was around 2:00 am in the morning and trying to get home. The cost of getting home is $24.00, when I was trying to get an Uber it was saying that it would cost me $93.00... WTF? Rip off... who can afford that?!! Took a yellow cab instead! I have nothing good to say with respect to Uber as they are ripping people off and sometimes get away with it... that should not be allowed! What if a senior citizen is trying to get home and they live on their pension. When I complained about this to Uber they said because there was limited drivers... so in other words you have to bribe your drivers that work for Uber?? They are losing business from me and I will be spreading the word on this matter!!! BE CAREFUL when paying from your credit card on your app on your phone that you don't accidentally assume you are going to be paying what you normally pay because UBER will not reimburse you... they will tell you to go and pound sand!

Got picked up at airport after inputting my correct destination (about 50 minutes away). Next day I saw that Uber had charged me for 2 trips -- the first was 0.04 miles to go about a half a block at the airport -- for $18!! This charge is totally bogus; I never ordered that trip. Why in the world I have?? At that rate, ($18 for 0.04 miles) a mile-long trip would cost $45,000! Uber refused to refund me the $18. Never again will I take Uber. (I have to add, though, that my driver seemed a bit shady. I wonder if he somehow arranged for the bogus 0.04-mile trip so he'd get more money.)

I ordered food from Flying Biscuit through Uber Eats. The food arrived very late, cold, and missing the coffee that I ordered. The driver said that it must have been given to someone else and did not have the food place in a sleeve to keep it warm. I ordered eggs, grits, potatoes, and sledgehammer coffee. The food could not be reheated as the texture and taste would be affected so I had no choice but to toss it. I send several complaints to Uber who said that they would credit me for the coffee ($6.99 and no credit to account as yet), but I would not be credited for the food. Sledgehammer $6.99, Egg-Straordinary Breakfast $8.99, Signature Chicken Sausage Patties $4.29, Busy Area fee $1.65, Booking Fee $4.99, Tax $1.80. After paying this much for a breakfast for one person, shouldn't the food be eatable? ***GIANT RIP-OFF*** I feel violated as a consumer.

I've been using UBER faithfully over the years. However, I will be switching over to Lyft. Their lost item policy is reasonable unlike UBER. You can leave an item in the car and the driver can take it without any repercussions. I don't think it's a good policy at all. I contacted the driver numerous times about my iPhone and tracked it. He ignored me intentionally. His intentions were to keep the phone.

I have been driving for 3 months. Blocked for no set reason. They say my rating dropped. But did not explain how. I have 116 five star ratings. 94 percent acceptance rate. But won't tell me why my rating dropped. I experienced technical difficulties on reception. Had to cancel riders because navigation crashed. You do not get as much as advertised and some rides are 20 minutes away.

Uber - Ride arrived as scheduled. Driver pleasant and professional. Uber sent notice that could be an increase due to demand at this time. A 30 minute; 7 mile ride quoted at $17.11. Was charged $34. Taxi - Same time and distance on return trip. $21. Believe it's my first, and last time with Uber.

I had a worst Uber pool experience today. There were pickups in the opposite directions. For the 10 mins drive it was showing about 40 mins. Driver was not able check the next pick up also. I had to get down from the cab as I was not getting proper information.

I have one of the most traumatic experience in my life driving for Uber. The rider request for his daughter high school to be picked, the person who requested says he can't see the route which a 10 min took 34 because of the road construction & accident. The person nonstop telling where to get out but I was stuck on the road but after I arrived he came to yelling, "She is my daughter! You don't know who you are messing with". And try to open my car door. Locked it but he punched my car glass and shatter it. Now I am shaking. He keeps following me yelling.

Prebooking a day ahead and been canceled by Uber two minute before pick-up time. Owing Uber has problem get payment from PayPal. The first time try to book Uber, pre booking pick-up from ** to 74/82 Jells Road, Wheeler Hill, Vic.3150 at 08:10 am 08-03-2018. At 08:07 am 08-03-2018 received a txt from ** that you can not arrange my order, owing to has problem to get payment from PayPal. I wonder what type of attitude you are? You should connect me within hour after my booking to solve it out, not until final pick-up time. I am very unhappy and disappointed to Uber.

I've been taking Uber to work and back, while the car gets fixed. I have a few things I'm pissed about. First for one thing I had to go to work this morning and every time a driver accepted my ride, they would cancel on their way to pick me up, that happened 3 times. I didn't want to be late for work. One of the drivers suddenly texted me and said he can't do my ride and the idiot tells me to cancel. I got a charge for canceling. Then another idiot driver that accepted to give me a ride, he stopped driving. ( I saw him on the map) just sitting there a long time, he texted me finally and asked me if I would mind if he changes vehicles? I didn't answer him, so the weirdo canceled my ride. I'm very angry at this point, so I tried Lyft (which is much better) and I got a ride from them right away. I made it to work on time.

Until a week ago I would always prefer and use Uber as a choice. It was good service at the affordable price rate. The rate was always below the yellow cab rate. Since a week Uber started increasing rate. It is I think based upon the demand and area you are travelling to. It cost now almost 40% more than normal rate. I find this very unethical as it is done w/o informing customer. I feel being cheated and I am so pissed off that I don’t want to use Uber anymore. The other day I got a ride from Sunnyside to Manhattan with Uber at $34 and on my way back I took a yellow cab which cost $20. This is unbelievably ridiculous.

I have used UberRush multiple times to deliver flower arrangements from my floral shop. I had a problem in November of 2017 and in February of 2018. When you call the support number, it is routed out of the country always. With all due respect, often the person trying to help has a strong accent which can make it difficult to understand what they are saying as well as, often, the reason for my call is often lost in translation. WHY IS UBER UNWILLING TO PROVIDE HELP WITHIN THE UNITED STATES?

FRAUD CHARGES on my bank acct. Waiting for a response from UBER is almost impossible. I had to message them from FACEBOOK! They point you in the direction to download their app. Why would I want to do that? I want the fraud charges reversed. My bank will be on it and then a consumer report to Oregon Attorney General. I don't even use UBER nor do I even know anybody that does.

On Friday, February 23rd I requested a pick up from a doctor's office back to the office for a conference call. The Uber driver arrived (based on my phone tracking display) then canceled my ride (not sure why -- but can speculate that he saw my race and didn't want me in his vehicle. It took 10 minutes to get another Uber driver and I was late for my call.

The company is worst in consumer affairs as it does not have a proper means of communication in case of any dispute/issue. The only option is to write your query in the help section of the app, but that also does not get solved. In my case, recently I was trying to book the ride but due to less balance in my payment, I was not been allowed to book it so I changed the payment method to Cash and booked the ride and paid the cash to the driver at the end of the trip. However, while trying to book subsequent ride, I noticed that the payment for earlier ride was o/s, for which I tried to find the Uber's Customer Care no. which I could not found anywhere so was forced to taken other modes for travelling for the subsequent rides and I put up my query in the Help Section.

Lately I must question Uber's employment screening practices. For instance last Sunday on February 18th I used Uber to commute to work. I came downstairs 30 minutes early for a seven minute commute. I connected with first drive and that appeared to be 8 minutes out. When my Uber approached the 1 minute out mark the driver canceled with no notice. I was picked up again and I immediately call the Uber driver and was sent to voicemail 3 separate times. When my cell displayed 'arriving' the driver called and stated he was at the back gate. I explained to driver that I was at the front gate and I did not know the location of back gate. I also stated I attempted to call 3 times to inform him ("Chico") that I was at front gate. His exact words were, "Bye Girl" and he immediately disconnected and canceled trip. Another driver picked me up and I arrived at work at exactly 11 pm. I got to work and immediately put in a complaint and nothing was done.

I contacted Uber customer service while on a visit to New Orleans after a 30 minute ride in the most disgusting vehicle ever. Stains were everywhere and the smell was unbearable! Uber gave me a 5$ credit on my next ride with them as if I would ever think of using their service again. I was charged 37$ and they refused to refund.

I drove Uber for some time as a part time. It is so disgusting. They deactivated my account for the reason that I was driving slow in heavy traffic and I was saying it a good weather when the rider does not like it. When they deactivated my account I did not feel good for some time because I began to play with it. You cannot make money but it was a fun. But don't do it. Consider some of the following issues: How do you deal with crash? How do you deal with your depreciation? You are actually making minimum wage. How do you deal when you are deactivated? Who would you contact if there is a serious issue? You will be on your own and will go to depression and your family will leave you.Never drive for Uber or Kick them out from Canada.

I drove for Uber in 2016 and had an accident. Uber's insurance is a low ball tactic, fraudulent, lying, scamming company. I noticed fraud in my accident and no one did nothing. All these false claims on the insurance papers. I later discovered it was done on purpose. Even the police report was a lie and never accepted. I contacted Uber and Farmers and they have done nothing. However, I see how their partnership in Pittsburgh works against the victim and engages in stalking, harassment and mail fraud. Til this day my mail is stolen or given away to these fraudsters and there was a breach but that's on a hush now. I still suffer from injuries and have no help. They target you and these people who are involved have greed. That's why it was done.

I had used Uber service to travel from Raheja Garden, Wanowrie to Pune Airport in Pool category on 8th Feb. I was supposed to Pay Rs 130.50 for the ride. I had paid Rs 200 to driver at the Pune Airport. He was not having the change so he went to bring the change. He asked me to wait and told me that he will park it and get the change from a shop. He didn't returned for a long time. I called him, initially he picked you the phone but later on, he stopped picking the phone too. Since I was getting late for my flight, I proceeded for my journey. Today I am back to Pune and thus writing you the mail. This was my first ride with Uber but with bad experience. When Complained to UBER, received a poor response.

I was attempting to walk from my house to an Uber car that was waiting for me on December 27, 2017. I slipped on the ice (broke my hip) and couldn't get up. When the Uber driver unsuccessfully attempted to load me into the car, and determined I couldn't board, he tossed a water bottle to me (which I couldn't retrieve as I was completely immobilized), left me in the middle of the street, and drove off. Luckily a neighbor came momentarily and called 911, or I might have died of shock and exposure.

I received an email receipt for a Uber ride I never took. I had signed up for Uber 4 months ago but have never used it. Although the charge was only $7 I told Uber my account had been hacked. Instead of investigating they told me it was a legitimate charge and even if my bank refunded the charge I would still owe Uber the $7.

My mom who is 62 and handicap requested an Uber carseat for her and my 20 month daughter on 7th Ave. Kmart on 34th St. in NYC today. They sent a shared Uber. Then the driver said he would meet them at Grand Central Station which is at least 5 Avenues away or pick her up in front of a hotel. He never arrived and charged for a trip that neither my mom or child was in the car! You can see in the email images that there is no way in hell that short of a trip could have been $18! My mom called Dial 7 and they took her and the baby home. This is outright fraud.

I have created an Uber account recently in Portland, US. When I try to use the free first ride which is the referral ride, it throws some error. I must have written to customer care some 10 times since yesterday and they are so inefficient even to resolve small issues like this. They have been giving some lame excuses and suggestions, to restart my app and all. Worst of all, they even stopped responding after some time. I have not been able to book a ride because of this. I have never expected such a worst service from Uber, when they claim that customer service is their first priority.

I was overcharged by Uber recently. I was shown a fare of 787.66 and at the at of the trip the fare was 1875 and I had to pay it. Later I contacted Uber and they said it happened due to GPS error and they refunded me the difference in Uber credits. Now, I don't understand who has given them the right to convert my money into Uber credits!!! I have no intention of using Uber again after this bad experience.

Uber has very bad customer support. If their driver charge more they didn't refund any amount to customer and he has to pay more than double some time because of Uber bad system response or driver ask to pay more amount. In this way Uber is cheating its customer. They should ask their driver to pay back extra amount instead of blaming customer to pay through online methods. They simply says they didn't pay the cash payment that is paid by mistake.

My little sister's flight with AA was canceled last night due to crew not showing up... something BS about how they worked past a certain amount of hours. This is gross incompetence on AA's part. Then Uber has no cars available, but charges me 56 USD on hold on my card. I then get a Lyft to bring my little sister back. Now it's the next day, I try to get an Uber, the fake taxi shows up and tells us she can't drive to LAX... so, no my little sister is on a time crunch, again, I use Lyft to get her to the airport. I check my card, Uber has put $112 USD on hold... FOR NOT BEING ABLE TO DO THEIR WORK? What a bunch of **.

Ordered food for a small group of people and instead of calling me to ask where my apartment was and have me come get the food, the driver just cancelled the order and drove away without any notice or explanation. I tried contacting support and they gave me a cookie cutter response (with multiple typos) that was of no help whatsoever.

I asked to be picked up from Uber on 2/13/18. It was really cold out that day. When I made my appointment they said 5 min away. I waited 20 min. Then I got a phone call from the driver saying he wouldn't be able to pick me up. This happened 3 times with other drivers! I finally got a guy to pick me up. After bribing him with a big tip. Then I get the charge from Uber it was more than it was supposed to be. Come to find out after complaining they bumped me up to UberXL. Even after telling them everything I went through to get a driver to pick me up and that I didn't order XL they still would give me back the extra money they charged me. This company is a joke and wouldn't recommend anyone to use this service. I give it no stars!

Thank you (customer service rep). Yesterday Feb 14, 2018 I picked up three pool riders at the airport going to Seattle. I estimated in my head roughly $20 each, or a $60 payout to me. When the earnings finally loaded, I was given $35. I assumed it was for the longest of the three riders. No! It was the total I was being paid for all three riders!!! I checked what Uber collected and was equally shocked to find out you charged the riders, including discounts, a total of $96!!! You used my car to load up three different fares from the airport to Seattle. You charged the riders, and were paid $96 for my time and effort driving them. The only problem is, you only deemed it necessary to pay me one dollar for every three you collected from them. It IS highway robbery. You are robbing me (on the Highway) of my just portion of the fares you collect from the public for my time, effort and risk.

I've been using Uber regularly for the past month to go to and from work, all of the a sudden in the past 2 days my fare to work has increased by $3 and is the same from work to home. When I dared to question them I am being blown off and saying I accepted the fare so I shouldn't question it. I accepted the fare because I needed to get to work and wasn't about to be late by $3 an issue I thought could be resolved after, they claim to be upfront in their pricing but charges are not consistent which is unfair and unethical. I know if I call a local taxi my fare is the same no matter what time of the day it is.

I have been an UBER rider for more than a year. Here in Richmond VA, United States. Never pay attention on charges of UBER 'cause I trusted the company and my account was healthy, good balance most of the time. I used UBER twice a day going to work. I got no car, sometimes exceptionally more than two times, but my usual is two. I start noticing that on my pending transaction of the bank I have instead of 2 charges, 4 charges... up to 6 charges on one day. So I decided NOT TO TRUST and check all my transactions and validated them with the receipts they send to the email when I then close the trip. I found more than 5 overcharges.

I called Uber. I first selected rideshare. They never came and said they could not provide the service and to try again later. They billed 5.00 for not showing up. Screw them. I tried again Then the guy who showed up, didn't have the car they said. He was using his girlfriend's car. The method for asking for a refund is no use. It cost too much time to get the 5.00 back. I will not use UBER again.

0n 2/16/18 @ about 4pm I request a ride from Uber (Dave) whom called me to confirm he was picking me up in 5 mins but he cancelled at the last minute. I then arranged another ride with Mark (the app said he would meet me in 29 mins) and waited for him in the freezing cold for more than 30 mins. He then called and said he required additional time to pick me up as he had a problem with his last fare. At this point I told him to never mind as I was going to call a taxi which I did... I wasn't going to risk waiting in the cold to this gang that can't shoot straight. I sent them an email to delete my account after this fiasco.

I booked a ride from Uber from a bar in Poblado, Medellín. The following day they indicated an additional charge of 140,000 COP (around $50 US) for damage to the car. They claim the damage was paint on the seat of car and a torn rear seat. I cannot figure out why they think a tourist would be carrying paint. We took a calm ride from Poblado to Laureles and the following day I get this charge. I have been fighting with Uber over this but they just keep saying, "Sorry we believe our driver." The driver did provide some images of the damage. However, I was not the one who did it.

Uber driver said we caused damage to his car. He charged us 170.00 for a 10 min ride. We did not cause damage to his car. The ride home consisted of my parents and 2 friends. We sat quietly on the way home and he accused of us damage that we have no idea what he is talking about. Very sad, because you can’t trust Uber.

I went to the help section in Uber app and the following: "I confirmed my trip price at $16.46 but I was charged $30. Why did my trip price change? I should be charged my confirmed price. Please refund me the difference... thanks." They wrote back: "I reviewed your trip, and can see that the price you were charged $30.03 matches the price you were shown before you confirmed the trip. If there’s a significant delay between entering your location and confirming your trip, your price may sometimes change. If that's the case, we'll always ask you to re-confirm the new price."

I used to drive for Uber and I quit last year. I have been trying to get my tax reports for days now and have emailed and tried to call Uber. I have received one email that seemed to ignore the problem I was having, and the phone number won't let you speak to a human, it just hangs up on you. I have been unable to log in due to having a different number than when I worked for them, and when I try to log in, it wants me to enter a verification code sent via SMS. I explained this multiple times, but the one email I got back was a link to the Tax dashboard... which I can't access because I can't log in. Lyft updated my phone number easily, but Uber has yet to respond to my follow up emails, or even update my number. Getting extremely frustrated with this company and am very glad I stopped working for them. This is just one issue I've had with them among many.

I would like to start off with the that I only use Uber because I live in Las Vegas and it's easier to get home from work at night, now that being said, thinking I was doing the "smart" thing I decided to use Uber Gift cards as form of payment due to the fact Uber has been hacked several times. Well once again today my Uber driver kept my ride going long after I finished the trip and once again I was DOUBLE charged, and once again I'm left to just hope and pray to get a response from "Uber support". What a horrible company. Very dishonest as a whole! I would rather pay double for a taxi than be stolen from! I've received better customer service at 24 hour fast food restaurants!

I noticed that I did not get a refund for a wrong cancellation fee from Uber. It is annoying enough to wait for a driver who never shows up but even worse to be charged for it. I went back 2 months to see if any of my cancellations fees were posted and they we not! Tried to contact Uber, no number to call, except posting it through their website, which says that my refund has already been processed.

I started an account with Uber back in December preparing for a trip. I played with the app a bit to learn how to use it. When I tried to actually use it the first time after depositing a $50 gift card it did not work, ended up taking a taxi to airport. Eventually I discovered that the app no longer recognized my email address or telephone number. After numerous attempts to rectify the problem with Uber I have gotten nowhere, they only communicate thru email and seems that they don't understand your problem or just fail to communicate. I have no other recourse except to make complaints and warn others.

My son book a Uber ride for me and my wife and for 10 blocks maybe 10 minutes ride we got charge $50.00 dollars. That is a rip off. We never going to use Uber again. Better to ride in a legal yellow cab.

I order trip. Driver no come. I waited long time. Driver cancelled my order. Charged me $5 for cancellation, without no come for pick up me. I must ordered second time. And other driver pick up me and was no problem with this trip. When I wanted to refund $5 to my debit card, I received message that trip was correct and them not refund money. The problem - no trip, charge money.

I love Uber, but this a problem they need to fix. While on my way home, a very young impatient driver veered into another lane of freeway traffic to avoid a delay caused by an accident. I had a closed bottle of coke in my hand. It fizzed very little and some got on me. Not enough for me to panic about. We ended up having to take a very long route back to my house due to her impatience. Being a nice person I didn't say anything. When I got out I checked the back seat which was stained and filthy, to make sure I didn't leave anything behind. No coke spill, nothing. We exchanged pleasantry. Nothing, "oh you ruined my car!" Nothing. Charged $90 clean up fee... I will dispute this at my bank, at Uber. I don't think it is the company, but drivers who need to know that some people will make their lives miserable if they are very dishonest.

This is my second day with Uber as a driver. Already have issues... went to cash out my earnings of $138 and received a message that I don't have access. Call and was told you have to wait 1 week to receive earnings. Asked to speak with a Supervisor and was informed there is no such individual available because they don't have one. After insisting on either a supervisor or a team lead the customer representative still insisted there was no such person. Then after standing my ground remarkably he has a supervisor.

UBER IS A HUGE SCAM, they quote you one price when you request the Uber and then they change the price after you request your ride, they basically double the original price that they quote to you first, this is a huge scam and if you don't check on time they can easily scam you by doubling the price that you never agreed to. I am not done with reporting Uber to every place I can because this is a rip off... I advise everyone to stick to regular taxi cab service.

On Jan 28th 2018. Car service cost $4.60. For me today to church pickup was CXL by driver so he will get $5.00. I’m standing in the middle of the street and he drives off while I’m speaking to him on the phone. I was dressed for church. This is the second time this occurred. I’m cancelling this service. I want a refund. Placing a stop payment on this transaction. Car ** Honda Accord. I was on the phone with him and he still left... Why???

Well I have been driving for Uber for 1 week and if there is one thing I learnt is how cheap people really are. The worst invention in taxi service history has to be this Uber pool thing. Everyone and their mother picks Uber pool because it’s cheaper than Uber X but refuse to want to deal with other passengers in the Uber vehicle. So not only do I lose money with Uber pool but I get to deal with people that don’t comprehend what Uber pool is.

I don't mind riding Uber. The only issue I have with Uber is some of their policy. It happen a lot to me that my Uber driver cancel because they lost and can't found where I'm located at the moment. And Uber charge me for the driver cancellation. That's not my fault if they lost. And I have to pay for that. When they refund you they give you a credit to use for your next trip. Uber is funny so they never lose and we already lose. I'm not happy about that and want Uber to start refund in our card. Thank God the trip was only 4$. Imagine a trip of 30$ that a driver decide to cancel because they unable to find you. UBER CHANGE THAT POLICY OR I WON'T USE YOU ANYMORE.

THIS IS AN EXTREMELY URGENT MATTER AS I AM LOOKING TO FILE FORMAL LEGAL CHARGES ON UBER CORPORATION IN SAN FRANCISCO as their malice & lack of proper technology has caused me to lose approx. $700 income which I have screenshots as proof, but they made a mockery of me by ignoring my very emotional one hour visit, providing all of my proof, & they ever intended on helping me at all. The supervisor promised to get San Francisco headquarters involved which he never did as I never received any reimbursement to income loss or an explanation to why they are allowing this harassment to continue! I was given "inside" information on why this is happening to me only in the day shift and if it is true, Uber can be shut down for this!

In July of 2017 I used Uber Pool to go 1.5 miles from the Atlanta airport to my offices near the airport. I was quoted $5 to $7 dollars before I accepted. (I used Google Maps to book it, which Uber allows. If Google was the problem, which no one at Uber ever said, their problem should be with Google.) I got charged over $13. I wrote Uber and in their response they emphasized that what I am quoted before the trip will always be the price, "no surprises," then went on to say they had reviewed the trip, and the charge was in line with what it should have cost, so "you're good."

They claimed my gift card didn’t exist. Then said it had been used up. Then found it. Then charged my credit card anyway. Then refunded the charge. Then lost the balance of the gift card. Then said it didn’t exist. Then stopped communicating. Caveat emptor. There is no customer service worth mentioning.

I think it's very inconsiderate and inappropriate that you corporate people do not address the issue that your drivers have with this so called support team. I have been screwed over so many times this week by your support. We are pushed against a wall and there is nothing we can do but accept whatever resolution your so called specialist come up with. Which is so unacceptable. We send yall a grievance or an issue and yall refer it right back to the same people who did nothing to solve the problem only made it worse. My account keeps getting locked so I can't get my instant pay every... Every month. Why... I have my phone which the app is on my phone and you have to use my phone to get in my account to swipe my instant pay... Smh.

On or about the middle of December I purchased a $50 gift card as an Xmas gift. It took Uber almost 3 weeks to send it to him. He did not get it by Xmas, but I overlooked it. He does not have a car so uses Uber often. I live very far from him and he did not know how to add the card to his app so had to wait till 1/22 for me to go visit him. Upon trying to put a code that is required in order to add funds to his account, I peeled off the code and the code was unreadable. After numerous phone call to Uber’s customers service number which brings you through a 3 question on winning a trip to Florida, Bahamas etc. which was a total waste of my time the person tells me I need to purchase another card and then they will refund my money. I am so far already out $50 I will not give them another $50 of my money. I am very frustrated and out $50. Buyer beware just give a Visa card and don’t purchase an Uber card. This is horrible.

Today I request two rides one to work and the other home. Both fares were a lower price and once I confirmed the ride, my charge was almost double. This is like bait and switch. Not fair to the consumer. I made a complaint and the person that handled it looked at the wrong date, she said I was compensated, I was not. So I came here. If they are doing this to me they are doing it to a lot of other people. Thank you.

Uber used to be the go to, now it's basically owned by third world. I paid for two rides and the idiot got me to destination 1 and cancelled and took my money basically. If you are in NJ say NOOO to the scam artist Yousaf in a Honda Accord license plate **. Another guy had the nerve to question me about my location and I was only 6 minutes away from my location. I almost got in 3 accidents in the last 2 days. One girl talking on the phone. The other guy I got yesterday was so nervous and scared and he admitted to me he's scared of highways. I'm done with Uber and if you had any brains people of NJ in the Wayne area you would too. Nothing but barely English speaking con artists.

I am being charge for a fare with Uber that is not mine. They keep telling me that a payment method that I used is associated with another account, so therefore the fare that has not been paid is mine. Then when I asked them to do research, they sent me an email that said for me to log back in using my email address. When I did that, they completely removed my account and gave me the account that was associated with the fare that had not been paid. When I told them that this was not my account. They emailed back and said it was and that the fare was consistent with other fares on my account. I told them this is incorrect. The account that was mine, I had used mine as early as 12/14/2017. This account was had not been active since 3/25/17. They refuse to remove this account from under my name.

Uber picked up my children in one neighborhood and randomly dropped them off in another neighborhood. The driver kicked them out of the car in a random neighborhood when his Uber software crashed stating that he would have no way to get paid for the ride (what happened to the safety of the children in the random neighborhood **). Zero excuse for this! We could have compensated the driver on his arrival. Who the ** drops off children in a random location??? Worst part of this ordeal? Uber double charged us 8.57 for this ride and we had to go pick up the children. Uber never refunded any of the money, so we're out 17.14 - thank goodness our kids were ok...

I live in a city that has a cab company. The distances are short. I did a check. Uber charges the same amount for the same ride. I guess under certain circumstances it may be cheaper but for now I am staying with my cab company.

I was picked up on time by Antoinne in a White Dodge Dart. The roads had a lot of snow and he did not drive very carefully. His car skidded a little at one point and he ran a red light. I had to pray he would slow down. He looked like a very shady kid. I am a professional lady and he barely talked at all.

Uber failed me as a customer! I was scammed out of a cleaning fee when the driver submitted a fraudulent claim against me. Uber says they have measures in place to catch false and fraudulent claims. That turned out to be a big fat lie! They never ONCE researched the validity of the picture submitted. Instead, I was accused and told "no response needed" at every turn.

I have had multiple experiences with the driver canceling and since it was over 15-20 mins I WAS CHARGED A FEE. Seriously? The driver cancels and I have to pay a fee???? Then when I messaged Uber they gave me an Uber credit? I don't use Uber often enough for a credit. I paid with debit card and wanted a refund on my debit card. It's very irritating. When I contact customer service about it they apologize and do nothing. Worthless! I will stick with Lyft.

I paid Uber in advance to pick me up at Jackson Memory Hospital on 1/16/2018 at 6:30 pm for a trip to the Airport 'MIA' for driver with broken English could not follow the GPS correctly to pick me up. 1 whole Hour waiting. I was charge 5 time by five different driver that never made it to their pick-up, I never seen so incompetence driver that couldn't find the Biggest Hospital in Miami that been around for 70 years in the same location. Uber, I want my money back on my credit card or I will sue you in court plus attorney fee.

I lost my phone in the Uber last night. Attached to the phone was my credit card with a large limit on it. We panicked and cancelled the card. The next morning we called the Uber hotline and they had the driver call us. The driver searched the car and found the phone and the credit card. He drove 30 miles to return it to us. His name was Felipe and he drives in Ft. Myers Beach, FL. We were so impressed with his efforts to find the phone and to return it to us. He even questioned us to be sure we were the folks who ordered the Uber so he didn't give the phone to the wrong people. So wonderful to know that there are honest people out there who still care!! Thanks Uber Driver, Felipe.

I called an Uber ride. I called in plenty of time to make my bus which was not scheduled to leave until 9:40 AM! Since the ride was initially accepted at 8:50 or so, I had plenty of time to make it to 1727 Bedford Ave in Brooklyn, NY. But, Jorge CANCELLED the trip unbeknownst to me! After he called me on my phone to tell me he was in front of FedEx, which by the way, shares a building with the hotel from which I called him! I was staying in the NU Hotel on Smith St around the corner, less than 100 feet from where I was in the lobby at 85 Smith St.

Don't bother using this company, they are pathetic. Uber sent a auto to the wrong address then charged me $5. for not coming out on time. Then Uber info has been hacked and 5 trips were charged to my Visa card. I notified Visa's fraud department and Uber. I gave Uber all the info with the dates, charges and trip code numbers. It's possible to get Uber on the phone. Uber keeps asking me via email for the same info I've sent. DON'T USE UBER.

I have been a driver for a number of years with Uber. They are big time crooks! Customers will show the driver the fares they are being charged (ex. $50) and Uber only pays the driver $11.95. The cut is supposed to be 80% driver and 20% Uber. They are big time liars and cheaters!! The so called 24/7 support line is also a Big Joke! It is outsourced to India and there is a serious language barrier. They never have a Supervisor available, however one will call you back. It never happens! They will deactivate your account in a heartbeat once you figure out their crooked and deceitful system of Lies and call them out on it! They can access all of your personal information through your Android, make it disappear, and blackout your phone with their technology.

Yup. So Uber claimed that a 24 hour McDonald's was open. Ordered 30$ worth of food. They said after 30 minutes they couldn’t find a driver and canceled my order. I called back and made sure Drivers were available. They said they were. I placed the same order again. $30. Half hour later turned out that McDonald's wasn’t 24 hours and they canceled the order again. Found out that McDonald's doesn’t open until 5. Ok fine. Waited until 5 and placed a new $30 order. After half an hour again they had no drivers and canceled my order. Waited until 6am when village inn was open. Called to make sure a driver was available. Ordered another $30 in food. Again. A driver was not available. I called again to complain.

I reserved a taxi from my hostel to the airport which at that time was supposed to be between 11-19 dollars. Then 3 minutes before my taxi came I got a text that the price was going up (there was no exact amount mentioned). I had to catch my flight so I didn't want to cancel my trip. Eventually the price went from between 11-19 dollar to 30,40 dollar?! I complained about it at Uber but they won't give me the change back. Never am I going to use Uber again. This was the first and last time.

I wanted to finally write a review regarding obtaining help from Uber as a driver. This company absolutely sucks when a driver needs help with the app. I was driving with no issues for 4 weeks and then was placed as “waitlisted” for no reason at all as my record is spotless. After 8 weeks with no support at all or responses to weekly e-mails to the “HELP” feature all I got back was “I understand but please wait for 5-7 days for review." Well it has been over 8 weeks during the busiest time of the year and still no help. Your company absolutely sucks with help.

Neither I, nor my friend had used Uber before but had heard their drivers were friendly from a friend of mine. On New Year's Eve of this year (2018) we (my friend and I) first used them to take us a couple miles from where we were to a club and it cost us $10, not including the tip. This was around 9:30 p.m. The driver was polite and was there within minutes of us ordering it. No problem. At the end of our night then, around 1:15 a.m. we called again to have them take us home. Now my house is roughly 10 min from the club so however any miles that is, I don't know, but when we ordered the Uber from the club the amount came to a little over $47. YES, I said over $47! And that was just to get ME home, without tip, and not even getting my girlfriend home!

My experience with drivers is good in general. My issue is with Uber as a company. I won a certain number of rides with Uber ($25 off of a number of rides). I was able to use it up to a certain point. All of a sudden, Uber posted a different promotion on my account. This prevented me from using my original promotion (the way it works the last promo added is used first). I complained and after days and days of going back and forth with emails, I was able to use my promo again. Then, suddenly they changed the expiration date of the promotion. Now it expired on 1/2/18 instead of 4/30/18 as originally stated.

I have been using Uber for rides home from work for a year. I always pay the same. Today my 11.00 ride costs 20.52. Same time, same days. That is more than regular taxi charges. Ok, Uber. I hear you're getting sued many times, now I know why.

I signed up for Uber last night to check rates for travel from my hotel to a concert I'm going to next month. When I went into the app this morning, Uber had cancelled my account for supposed terms of service violation. I have only created the account and no rides even made yet, so how can I violate TOS???

I request a UBER on Nov 27, 2017 to pick up at Altamonte Mall to the Harbour at Lake Howell, the app said 3 mins but the driver never called until after 15 mins. We told the driver we are at David's Bridal beside Shoe Carnival standing, we stood at the front beside David's Bridal for over 20 mins never see the driver pull up. We got a call telling us he thought we were out on the road and he is leaving. My card was charged 6$. I have tried several times to contact Uber for a refund and no response. I would love every cent back. I am not going to pay for a lazy driver who want to collect under false pretense. The driver name is Linson, drives Hyundai Accent **. Need my money back.

Uber’s rules to ride are very unfair to consumers. Today, we got a Uber to take us to Fairfax, 30 minutes from Arlington. When the guy arrived, not only was his car visibly dirty, old and making loud noises, when we got in it smelled like my grandfather who owned and worked on a farm with pigs, when he use to come home at the end of the day. Yet, we had very little choice but ride — unless, as in the past, we refused and get charged $24 anyway. Which brings me to my next issue with Uber — there have been times we’ve ordered a car, got downstairs in the time it would take, and the car is gone! We get charged anyway. Unfair and ridiculous.

**. That is the driver contact number who has no patience for his customers. My son ordered Uber, and the time he received his message, he went out but the driver had left by then... and ignored his calls, leaving him in a road that barely has any car passing from there. Then he finally replied and told him that he waited for so long... Seriously!! Isn’t there a charge for this time? The surprise is, when I called him to ask him to go back, he refused, and the second surprise is that my son had to pay for the car that was cancelled by Uber not by him... Great service.

Gave wrong rating for the driver by mistake and asked customer care for editing the review. Answer was big NO to it. Sometimes people make mistakes and should be given a chance to correct it. My driver given an excellent service and I gave one star by mistake I felt very bad about. I spend too much time with customer service for helping to correct it. They said driver will not see who wrote the review so I needn’t worry about it.

After driving for 2 weeks for Uber, I was expecting the $300 bonus that was promised after 50 rides. However, when I called, they said that since I made more than that, I’m not eligible for it. I was very mad and expected to receive the bonus in addition to whatever I made. However, they scammed me from the bonus as well as other drivers. DO NOT work or ride for them. They are an unethical company and scam their drivers from bonuses. I will not drive for them again and will discourage anyone from driving or riding for them again!

I have 35 dollars credits from Amex for Uber. When I made a purchase with credit in Uber Eats it only applies 1.61 dollar credit to my purchase, and I paid $31.51 when I still over $33 credit in the account. I contact customer service, and they told me they can't do anything about it. What a ** company.

After multiple issues with Uber customer service over the years I deleted my account today. Last night I was dropped off in the middle of nowhere by my driver and had to walk 10 minutes to get to my destination. Where he dropped me WAS NOT LISTED AS THE DROP OFF point. The car also smelled foul. I spent the entire morning back and forth with Uber and they will not refund me for this trip. They are garbage. This is fraud and robbery from Uber.

When I applied with Uber for a drivers position everything went smooth. It only took 3 days to get approved. Then that same day everything turned into a nightmare. I unloaded the driver app. and was reading the legal documents which is required when all of a sudden it sent me to driving app. and I hadn't even finish or accepted what I had read. I could not find a place to get help. Then I get an email saying that my insurance expires on December the 26th. When I finally get someone online I tell them I sent them 2 Insurance cards. One that is the present card and one that is the renewal card and it is for 2 cars. The rest of the story is too long but I finally told them to call Geico. I can't believe that I was accepted in 3 days and I lasted 1 hour. I could have made them money. Oh well.

I received a promo code from an event I was attending for $10 off the Uber, but instead the app would only apply the pre-existing 40% off the next 10 ride promo that was already activated previously in the app. I contacted customer support through the app to rectify and refund the difference of $5.13. Each time they replied with a scripted email that stated the last promo code added is the first to be applied and they cannot switch the order they are applied. First, their statement was incorrect because the app did not work as they explained and when I stated this they sent the same scripted response to me. This is deceptive practices and their refusal to fix over $5.13 is ridiculous.

I recently had two incidents that shaped my many reason not to spend any more money with Uber. In New York, Uber is more popular among the natives than taking a train. Which is great, when dealing with the harsh winter. The issue is the service coming from the Uber drivers and Uber's customer service. Most recently I took a Uber ride to Far Rockaway, NY to Queens, NY which was a $50 dollar Uber pool. The car was very cold and in the beginning the Uber driver was very quiet. Once we got closer the destination the Uber driver began to get confused on what route to take. As I asked to make a right at the next light he turned around while driving and began to yell at me. We were on a parkway in Far Rockaway with cars driving all around us. He began to shout and hits brake twice jerking me from out of the seat. He begins to curse me out and tell me to shut up until we get there or he will make walk.

Upon arriving at my home, I was struck in the face by the driver. This assault was unprovoked! He also threw my glasses down the street and they were run over. I have been contacting Uber for 5 days now and still have no results or restitution.

Uber doesn't give a ** about safety. A reckless negligent Uber Eats courier on a bike cause a collision with my car causing damage. Uber doesn't seem to really care. Their biker's negligence jeopardized the safety of all others drivers, pedestrians and other bikers. Have police report as evidence.

I just received an odd snail mail supposedly from Uber, there's only one problem: I never used Uber, either as a driver or a rider. It came from a "Return Mail Processing", which runs out of a PO box in Claysburg, PA, and suggests I sign up with "experianidworks.com", which itself appears to be a known fraudulent site. If you receive a letter like this, beware. The website wants your SS number, everything.

I had a horrible experience with the Uber drivers in Miami, the communication/language barriers were awful. I get home from my trip and am charged an unknown $40 fee. Turns out, I left a mess in the back seat of someone's car. This was incredibly inaccurate and I was sent these pics, which were nothing short of a normal backseats appearance. Whatever I was looking at wasn't in my opinion a mess over $1. Very upsetting.

I am an Uber driver and have been doing it for the past year. Anyone who surpasses 25 Uber requests can cash out the same day, which is called Instant Pay. Lately I have been trying to cash out after working for them, and it doesn't give me an option. I spoke with 2 different supervisors with whom they tell me there is a lot of deliveries paid for through Uber Promotions and caused a red flag on my account preventing me from cashing out money I have earned. The first supervisor advised me to try taking a few rides instead of deliveries, and that should fix the issue and my money will be available the next day. I followed his advice and the next day I was able to cash out.

I have four charges on my account via a debit card that I use maybe 3 times a month. These charges were for services in California while I live all the way across the country and was thousands of miles away from California at the time of the "service." Not only that, but there are charges for Uber Eats all other the place and they don't even come close to serving my area.

After my account was hacked and rides from England were charged to my credit card I decided to cancel my UBER account. UBER refuses to send me a check for an amount of money credited to my account. They claim that they do not issue checks. I had to cancel my credit card because of their customer database was hacked. They never notified their customers that the database was hacked!!! The amount of money they owe me is irrelevant, it is the principle of the matter.

Decided to give Uber a try so loaded their app. My first "trip" was to return home after dropping my car off at dealer. Evening before I spent 20 minutes setting up my account and unsuccessfully setting my first trip. The next morning it took another frustrating 15 minutes to make the app understand that I wasn't traveling FROM home but TO home. Such an easy and logical event but the idiot app designers at Uber can't see that as an option. I finally left home with anticipation of using Uber for the first time. At the dealer I waited for 45 minutes for an Uber ride that never showed. Took a cab home and on the way got two messages from Uber, the first obviously from another customer asking "are you coming" and the second telling me there were no Uber cars available... this in Denver! Have since deleted the app.

Got new phone. Trying to get app on new phone. Says account already exist. Call support no number, number on website 1300. Something fake. Says tap Uber icon on app, cant get new app installed. Never rode yet but had old account hooked up to PayPal for emergency. Tried to find support email. None I can find. No humans live here.

This morning, I had three charges from the UK (Uber Eats). I receive notifications about purchases per charge, as I was also involved in the Equifax breach. I'm assuming that my Uber account was hacked, as three orders were placed, and my credit card information is saved. I even got a call from a +44 country code, which is the UK, asking where I was and how to deliver my food. To top it off, my card was expired, yet Uber still authorized the charges. I canceled my card with Capital One and wrote two separate emails to Uber. I have YET to receive a response, which is pretty terrible - especially considering the breach that they neglected to tell everyone about not long ago. I like Uber, but will seriously be considering whether I want to trust Uber with my information.

I was ordering the Uber for my dad who doesn't speak English well. Uber notified me that I wasn't a rider, so I added my dad as a rider, and didn't realize that there is NO way to contact the driver once you add a rider. This was very confusing. I called the driver right away and could not give her ample directions to get to my dad. She drove around for 5 minutes without me being able to give her directions and my dad could not give her directions, and I got slapped with a cancellation fee. Please fix this issue or be sure to clarify to people order the Uber that they cannot contact the driver if they add another rider.

TLDR: Uber driver made stop for me, left with my stuff, charged me more and more, never came back and cancelled my trip after 10 minutes. -To Start: DO NOT EVER ADD STOPS. I have used Uber all over the world and asked drivers to make stops many times. This week was the last time. Story: Seattle WA USA. I had a great dinner after shopping and was in downtown Seattle. I requested an UBER, waited for the driver, who had a hard time finding the location I was at, although very easy to find. After he picked me up I asked him to stop by a store so I could grab some water before arriving at my destination. He agreed.

I recently took an Uber with a friend from an event back to my apartment (both in San Francisco). She called the Uber for us, and upon exiting the car I quickly realized I left my purse (including my wallet with my driver’s license, credit card, debit card, etc.) in the backseat of the car. The only way you are able to get in contact with anyone is through the app, and only my friend can contact the driver as it was through her account. It has now been over 24 hours since the ride and attempting to contact the driver and I have not been able to get in contact with the driver nor any kind of representative from Uber (as there is no general number to call to speak with a representative). Extremely angry and will not be using Uber again.

When I first started using them they would quote 10 to $11 in the trip. Usually cost 10 to $11. Now the same quote and the trip is costing 15 to $18 because drivers are adding on charges that are frivolous and unethical. I have twice been charged wait times when there was no wait times. The added fees are growing. This company does not operate above board. They have no checks or balances in place. Looking for alternatives Uber.

On Nov. 17th 2017 I requested a Uber ride at 5:20am. Had to be at work at 6 o'clock. Am a half hour ride. The driver got to me at 5:45 am and after a 20 min. Debate with the driver of where I live at and work. Needless to say I arrived at work late. After I reported the driver to the company they promised to refund me my money back. To this day have not seen it.

I have been working with Uber for over 2 years in. On September 14th my account was turned off and they began a yearly background check. The date is now December 2nd and my background check is still not complete. Uber is using the company Checkr and they state that background checks normally Take 5 to 7 days. In just a couple of weeks it'll be 90 days. My background check last year took 3 hours and it was completed.

I ordered a pick up from airport to a gas station to meet my companion who drives trucks over the road. The driver took route that is not normally taken, but I knew the route. I do this weekly and knew the rates and routes. He didn't speak and it was a quiet ride. I got toy destination thanked him and got out. I normally get a response to rate and tip driver as soon as I get out. This time I didn't so screenshot my rate and info. I got it almost 20 mins later and it was double my original rate because he charged me for his return trip to the same airport. I contacted the number listed next to bank charge only to be told to go thru the Help on the app and then phone disconnected.

Landed at LAX and at curve at 3:10PM 11/18/2017 and called on Uber (TM) for an economy ride a little under $12 for a 3.5 mile run to work. Watched the car coming on it when it suddenly cancelled and I had to start over at 3:18PM, only this time the fee was going to be $14+ dollars. I had to take a call, and by 3:35PM it was up to $24, but they didn't show the price, I just got the 2.5x normal rate. I could have taken a taxi for $19. And the Airport wasn't that crowded. Parking for a 3 day trip would have been the same cost.

I arrived at the San Antonio airport and checked for an Uber. It stated $12.21, however, my luggage has not come out yet so I waited to confirm. When I received my luggage I checked again and the price jumped to $21.12. The caption stated price increase due to demand. To me that’s price gouging. I will never use Uber again.

I live in Springfield MA. It used to cost $6.50 one way to go 5 minutes away. Now it's $10.50 one way! That's a drastic increase! I only used them infrequently as I'm receiving disability and have financial hardship. Now I can't afford them at all! As a former dental hygienist, in my opinion this is unethical and unprofessional business practices.

I accidentally posted the wrong address. I tried to tell the driver the was incorrect. He would not listen. He kept driving in the wrong direction for several miles. The trip was a twice the amount for the same trip I took early. I guess with Uber the customer is not always right. The driver padded the fare by not listening.

Sadly I have not had very good service in Edmonton by Uber in the last few months. I have been sworn at by drivers, insulted by drivers, had advances made toward me by drivers, and more. Most drivers refused to come into my condo complex because the GPS shows my address as in the middle of the road. If I pin the address as suggested on their website they go to the wrong address and then cancel the trip. I regularly get double charged and have to request a refund. Also I have been noticing that in the last few weeks I have be quoted a rate, charge the rate, then refunded that rate, and charged a higher rate every trip. The saddest part of all is that in Edmonton Uber is the safest way to travel outside of the bus. I wouldn't get into a cab in this city ever and now I don't ever want to get into an Uber. I have contact Uber about my issues as well and been threatened multiple times. Uber is all about $$. They could care less about their customers.

I am sad and angry, I have bad experience with Uber before but this time has been the worse! I left my Quinny Buzz Xtra on the Uber last Sunday and I called several times to the driver but he never answer any of my calls, two days after he finally text me back about the items left on the vehicle and he told me that he is not the owner of the car, that he gave it back to the owner on Monday at 6 pm. That my stroller was probably there, so I request to call the owner of the car in that case and he said he didn't have a number to reach the guy.