Uber Reviews

I used Uber for travel to and from airports. It is a great way to get to my planes or final destination that is often a good distance from the airports.

I was planning on taking an Uber to Midway airport on my recent trip to Chicago. I was planning on leaving at noon. I checked what it would cost me around 11:30. I was quoted $35. 20 min later when I got down to the lobby and ordered my Uber, the price jumped to $58! I switched to Lyft which was only minimally cheaper. Next time I will leave myself more time and take the train! Very disappointed because I really enjoyed taking Uber from the airport. Never again! Taxis are cheaper!

I gave a tip to a driver and he was almost very thankful, told me it is rare to get a tip because Uber does not encourage it. Most everyone should be encourage to tip if the service is provided.

I have used it regularly especially in Europe. Found it to be quick and efficient at a fair price. Have only had one issue where language was a major issue and we were put out a mile from our destination.

Not a regular user of Uber but the five times. Uber it was convenient, safe, and reasonable priced. Much less than a DUI and paying for airport parking.

The first time they left me because I wasn't outside fast enough and when I did the app again that morning the price had gone up. Time was of the essence because I needed to get to the airport. I then took a shared ride. That's when I learned what that means and everyone wasn't going to the airport.

The Uber app has the help option but only accommodates a number of preset problem configurations and absolutely nothing outside of it. I had an issue where I was grossly overcharged for a ride. Now there was construction in the area but the driver admitted that he was completely unfamiliar with the area and therefore his lack of knowledge was the more significant reason for my delay.

I buy gift cards for my son and he uses them quite often. I have had problems a couple times, but it is usually on my end. But when I call for help, they are great. They handle it very quickly. He has only had problems with a couple drivers, but other than that both of us are very happy with the service.

Uber was a life saver when we needed it. The drivers were all wonderful courteous people but the company was not so great. There is no way to get help or even talk to someone from the company and the app was difficult to navigate. There were added fees like Uber technology fee that were not explained or mentioned that was just taken out of our account. There wasn’t even a way to ask about it and the drivers got none of the extra money!! Lastly, I kept getting strange texts for Uber codes after I began the process of trying to be a driver. I changed my mind when I found out someone was already trying to hack my account and rack up an unknown amount of charges on it. I will not use Uber again unless it is like the last time I had to do it an emergency with no other options.

Needed to use it to go to a running store for a Packet Pickup... driver very courteous and good driver on the freeways and to find the place. It only took a couple minutes to get my packet and he agreed to stay and return me to my hotel where I got the pickup from. I was pleased with the service he provided and gave him a nice tip. There was no other potential way for me to get to the Packet Pickup unless I used a taxi and I'm positive that would have cost quite a bit more. Place was about 30 minutes away.

Convenience, on-time performance, easy to hail a ride, competitive pricing with a regular taxicab. Helpful drivers too. App also makes it super easy to find a ride in minutes.

Ease of use is great, being able to not have money change hands and can tip online is a huge plus. The cars are clean and the drivers are respectful. Never have had to wait more than ten minutes.

The first (and last) time I ever used Uber, the fare estimate was $61. When I logged on to book a car, I got a screen that looked like upgrade options, the lowest of which was $89. There was an option to "Skip this Step" so I did. I never got a screen telling me my total or asking me if I agreed to book it or not. Just that the car was on its way. The car that arrived was a huge SUV that could probably seat at least 8 people (I was alone and had one small piece of luggage and a backpack), and when I looked at the receipt later, I saw that they charged me $150 for this unnecessarily huge vehicle. When I wrote them about it they claimed I submitted a different destination location, which is entirely untrue. And they were so cold as to not even give me a break as a 1st time user, refunding at least some of that outrageous total. Terrible company in my experience.

I requested a ride from Times Square to the Statue of Liberty. The rate was $26 and supposed to take 20 mins. There was a lot of traffic so I didn't think much of the long ride until I started to notice all the cars had New Jersey plates. We were in Hoboken because our driver had obviously taken a wrong turn somewhere. To make matters worse he spoke little English so he could not explain what was going on. At one point he turned onto an entrance ramp in error and tried backing up it. When that didn't work he turned around and drove the wrong way. When we finally got to the New Jersey side of the ferry I received the final fare from Uber at $77! When I filed a complaint they said I had input the wrong address so it's my fault we ended up in New Jersey and refused to refund me the fare. Numerous emails back and forth got me nowhere so I am left having to dispute the charge with my credit card. Stay away from this scam artist company.

Both of my Uber drivers were prompt. The conversation was great! They made my ride very pleasant and enjoyable. Also my car was down at the time and they were a big help!

They found me just fine. Only had one time where they couldn't find me, but someone else found me. And I got home just fine. And he waited until I got inside. He made me feel very comfortable.

All the convenience of a taxi at half the price. They are there in minutes rather than the unknown taxi ETA. They are always friendly. The cars are usually clean and smell good. I don’t ever use taxis anymore. You can schedule a day and time to be picked up too. And that’s very nice.

I have only had one ride experience I wish not to repeat - I love the ease of getting a ride and the efficiency of the drivers. The costs are always reasonable as well. I will definitely use Uber in my future.

They play around with the prices a lot, both Uber and Lyft. You're using a App and it’s not really a “company“. That’s customer based oriented and you can just pick up the phone and deal with someone. You're a number and it’s not personal. The drivers bare all the cost, they pay for the car, the maintenance, the gas, their time and they are not a employee with benefits. Uber maintains the app but they charge the customer too much and keep too much from the driver. It’s up to 40-50% in Uber fees and cost for doing nothing.

The driver "cancelled" and they charge me a cancellation free!! - I use the App for an Uber to pick me up from a gated community. The application directs me to a pickup intersection about 1/4 mile from my current location (on a very hot muggy night). I arrive there but me driver. After a 10 minute wait, I get a "ride cancelled" message from the App. At the time of the message notification, I see the driver on the App about a mile away at one of the entrances.

My main complaint would be the fact that each ride are different and prices at different times. Meaning I can go to Walmart today at 5 p.m. from home and it can cost for example $7 then I can go to the exact same Walmart from home on a different date and that ride will cost $13. Or I'll take a ride from home to Walmart and it cost $7 then when I go to get a ride from Walmart to home the ride will cost $13. No. I don't understand how the prices can fluctuate so much.

They charge me $35:00 for an eight-mile trip. When the request was made it was eight dollars. When the driver showed the final figure it was seventeen. When I saw the final charges it was 35:00. Uber is horrible in my opinion.

We landed in Syracuse airport at 11:45 pm on a Sunday night. Used the Uber app, a car was shown on the map as on the way from the city. Then it disappeared. No Uber ride. Waited an hour and caught a regular cab. Customer service was non-existing as usual. Hey Uber! That’s no way to run a business! If you say you are a service to the public, then act the part.

The app and the information it provides are invaluable. I know how much my fare will be, who is picking me up, where they are and the actual route they are taking me. What’s not to love?

The driver that picked me up was not the driver listed on the app which means there is no security. The driver had lended his car to another to use his Uber. I also brought home bedbugs from the filthy cab. Very dangerous for woman and older individuals...

I thought that some of my trips were overpriced due to the fact that I was going such a short distance, but understand that this is how the driver gets paid! But the surge pricing was outrageous and would always wait a few extra minutes for it to lower as I wasn't about to pay sometimes 15.00 or more for a mile and a half ride!

I get severe, sudden onset migraines. Sometimes I have to go to the emergency room and there is no one home to drive me there and home again. The Uber drivers have always been very polite, kind, and careful. I have never had any qualms about getting into the car.

We used Uber to and from the airport in Philadelphia in December. It was quick and convenient. But this is my only experience with them. I went with my boyfriend. I’m not sure if I’d feel as secure if I’d been alone. I don’t feel like they do a thorough background check on drivers. I’ve heard too many stories where the passenger is harassed or hurt.

I have had at least 2 drivers come on to me in a sexual manner. Another kept calling me at home to go out with him. Don't know how he got my number. Will never use Uber again. Only Lyft.

A very convenient service. The cab industry got out-maneuvered. They could have/should have started the same type of service using their cabbies. Uber is also relatively inexpensive to use.

In Las Vegas airport Uber pickup area... The Uber guy told me he was my ride but that was not true. He had another person he was picking up, when they arrived they were too big for us all to be in car. So he made me take my luggage from his trunk and call another Uber. He was Never my driver but I didn’t know that. (They all looked alike.) I wish I had his name.

Every time I have used this service I have had a great experience. I have met wonderful drivers who are always friendly and polite. Rates are far better than taxis and much more convenient.

I travelled with Uber driver Girish on 15th July 2018 in Pune, from Karvenagar to Pune airport. After the trip was completed, the driver asked for amount Rs. 340, and he did not mention anything about charging from my linked credit card. I paid the entire amount of Rs 340 to the driver in cash. NOW UBER IS CHARGING ME SECOND TIME FOR THE SAME TRIP, HORRIBLE CHEATING which is illegal, unethical, immoral and totally unjustified! They have refused to even talk with the concerned driver, and are constantly harassing me to pay the double amount for absolutely no reason.

Am so grateful to have Uber. But wish they had a phone number. The drivers have been great. Cars have been clean and comfortable. I don't drive and will use Uber fairly often.

I have had four very good Uber rides. The website is easy to use and a driver usually shows up pretty quickly. I had to wait once because there was no available drivers but the wait wasn't long. So far so good.

The service was great, the driver was appropriately friendly, cost was good too. The car was clean as well. I appreciated the service. I have recommended the service and would use again myself.

Uber is fast and easy! There is nothing like it and now we can't live without it! Uber will be here forever! Uber can take you to and from the airport, take you to and from the grocery store, to and from night spots, to and from sporting events, to and from funerals, to and from wedding receptions, to and from the baby showers, to and from Christmas parties, pool parties, New Year's Eve parties, office parties, On and on and on! We love Uber ask a mission point.

Uber is easy, less expensive and they don't stink. Always on time, never sultry or obnoxious. Taxis are obsolete and the only time I would take a taxi is if I could not find an Uber ride.

Overall my experience with Uber is wonderful with the exception of my 1st attempt, while I was trying to figure out the app, and got charged for a trip I cancelled within 3 MIN!

I have had very successfully rides with Uber. Very dependable and safe drivers. Downloaded app is very easy to use. Responsibly priced and would definitely use them again.

Awesome for going out with friends and no one wants to drive because we're drinking. Show you the driver's face and make of the car so you know exactly who's picking you up.

Although it may be a perception it seems safer. Most of the drivers I have met seem like nice likable people. Cars are much cleaner, not like cabs in Chicago.

For the most part I find the drivers to be friendly, professional and careful. Also, they arrive promptly. However, occasionally a driver speaks about political views which is inappropriate conversation. I experienced this in London but the local drivers haven't discussed touchy topics.

The driver was very knowledgeable about the area, great conversation. The car was clean and had a nice scent. He was on time, opened the door and even offered mints.

I didn't order rideshare but I was charged. My bank refunded my money but I will never use Uber's rideshare app again. There isn't a live person to talk to only email.

I took Uber to the airport but on the return trip the app wouldn’t work — I finally deleted it and added Lyft and took them home. I was really angry after arriving and exhausted.

Had problems with Uber app. Driver was great, friendly, courteous and on time, he but had the wrong directions. I wonder if I was overcharged. Have no idea how much I was charged.

I like the service. In the app you can track the cab, the driver’s picture as well as the make/model of the car. Before you enter you’re given a short description about the driver. And at the end of the ride you have the option of rating the driver. Definitely would recommend Uber!

Used Uber on a family vacation in Boston and got great service from where we dropped off our rental car to the north end where having to drive is totally crazy. Driver really knew his way around. I use to live there so I knew he was not going off the beaten path.

Drove for Uber for some time and then one day I get a notification that my account is disabled. No explanation or reason to my knowledge. Don't waste your time and money working for these jokers. I sent them information providing all requirements for driving and they just shut down my account for no reason or explanation. They SUCK. Don't be used by Uber. It's not worth it. Time, mileage, wear and tear and tickets, nothing to show for it. A few dollars, not worth it. STAY AWAY FROM UBER.

While I have encountered a few minor issues, they were indeed minor. I love the ease in calling for a ride, my options in selecting the kind of ride I want [when I do grocery shopping I ride alone so I have room for my groceries & get right home]. Paying & tipping is easy. Every driver has been great; their cars are always clean & modern [never a beater]. Always smoke-free.

Very useful, took several short trips, drivers very willing to help, tracking info on smartphone really great, drivers offered to charge my phone, give directions too.

Sometimes impossible or at a minimum, very challenging to find a car in our area depending on time. Also have had issues where the larger size car is not available and we have to squeeze 4 adults into a small car.

I’ve had 90% great rides. The other 10% were either rude or acted like you were bothering them asking for a ride. I’ve had the worse experiences with Middle Eastern men who don’t seem to like women questioning/telling them anything. But, to each their own.

I’ve used Uber in several cities New York, Chicago, Orlando, Miami, Boston, Las Vegas. I feel safer when I can see a picture and car description in a society where it is so unsafe for women traveling alone. In Vegas it was the cheapest way to get to and from the airport. Boston didn’t allow airport pickup but I got one to return to airport, a savings of $20. If the cabs want to compete they need to adjust their rates and make us feel safer.

I saw on the APP, the economy car from NYC to Jersey City would be $46. I arrived and I was sent an email that said I was charged $72. I have been trying all day to get a refund and they will not take care of this. They just keep replying all sorts of random reasons why they cannot refund me, all using different cuts and pastes (Let me clarify, different people are answering the inexplicable reasons, with NO fair explanation.)

I've stopped using Uber and switched to Lyft. Lyft is a hundred times better, and everyone agrees to that. It was a rainy day when I requested a trip. When I finished my trip, the next day I was charged $150 as a "Cleanliness Fee". I did NOT throw up or create a mess of any kind. But just because my shoes were wet they charged me that insane amount. On asking them, they replied with a photo of the "so-called-mess" saying the driver had to clean this up so he couldn't accept rides. There were small yellow petals lying on the mat, that a rider before or after me created. But charging me for WATER?!? The dumb ** don't know that the mat he had in car dries on its own in a few minutes, and he clearly charged me to make that money. I DO NOT APPROVE of this transaction as I did not create ANY mess. It was NOT authorized by me.

I have been a devoted customer in Canada and the US. I have had continual operational issues in Calgary. My house in downtown Calgary doesn’t even work on their maps. New drivers get lost 75 percent of the time to the international airport. The biggest complaint I have is today I waited about an hour to receive a ride 4 km away from my house. l should have walked. Through their incredible incompetence they charged me a cancellation fee as I’m standing directly under the address sign for over 30 minutes. I just hope people stop using an unsafe and unreliable mode of travel in the future.

We have used this service frequently in several cities. So far it has largely been very positive. Most cars, prompt, clean, safe and the drivers courteous. No major complaints. The timing is sometimes off...they come too quickly and are impatient or are slightly late. For the most part, it is good to excellent. Keep the prices down to have an edge over other taxi services.

Have travelled to Niagara Falls, Las Vegas, and Los Angeles and used Uber. Never been disappointed. Each time the Uber arrived as ordered and at the right location. Each driver was friendly and interacted with us.

My grandson who is 19, took care of the computer/iPad stuff in Texas, smooth as clockwork, priced very fair. Both from Houston to Dallas and round trip.

If there is an issue there is no way to contact anyone except by email. A driver in Tanpa had a car that should have not been approved, did not assist with bags. The day after my flight home, he put in a ticket for a ride which of course was a know-how for which I was billed. I had to email ISO of speaking to someone to resolve this which they did.

Rudest, most ignorant and have had 3 or 4 that drive past & LEAVE you stranded particularly IF it IS A RIDE SHARE. THOSE ARE the most economical however some drivers don't want to take them.

Fast and low cost service. Used five times so far and always reliable. Sure beats taxis. Drivers were very professional and easy to work with. Paying for the ride with my credit card and the map showing where my driver is relative to picking me up are nice features.

Unfortunately my Uber account was charged for rides I didn't take. I'm in San Jose, CA and the charges were all the way in India. My initial reaction was to deactivate my Uber account only to find out that the only way to reach out to Uber, no matter how serious, was through the app so I had to log back in to my account. I sent them the details and I received a reply from them after nine days to tell me they will investigate it. It's been a month now and still I haven't heard from them!

I needed a medical transportation vehicle. They were the cheapest by far and they were trained professionals. The cost was approximately 10% of what transport services was charging.

Since I don't do any crazy stuff while riding in an Uber car, my experiences have been positive. I see in the news all the time, these people doing stupid stuff while riding in an Uber car. They have no respect for the person using THEIR OWN VEHICLE, to drive them around.

The driver got lost and we ended up late for our meeting but we did receive a refund for three detour. Otherwise service is good and cost was below what a taxi would have charged.

They don't have a well trained staff, their drivers can come on any of the vehicle (vehicle nos. are different while picking up and different while booking). If ask about original vehicle no. they simply say, "mai hoon na phone bhi mere paas hi hai kya hua agar gaadi ka no dusra hai toh." This is a bad part. It should be same vehicle no. which they show at app or while booking a ride. They also don't care if you make a mistake while booking if, all they require is money. They don't care about customer service.

We took it for our first time in Chicago and always were accommodated with the size of our group. They were very prompt, maybe sometimes too prompt but excellent service.

I drive for both Uber and Lyft, they take more than 30%, in most cases they take 50%. I have screenshots and can prove that. Only in long journeys they take about 30% but locally they take more. I drive in Wilkes Barre PA where Uber and Lyft are not very popular so on weekdays sometimes I make $5/hour and it goes up to $8/hour on weekend after expenses. I drive a high-miles car so not concerned about depreciation. Uber pays 3.67 as minimum here for up to 2 miles, and most of the rides we get only are the minimum rides. Real examples from my Uber app: The rider paid $7.60, Uber got $3.93 (more than 50%) and I got $3.67. Another rider was charged $9.35, Uber got 4.74 (more than 50%) and I got 4.61. In 10.76 I got 5.90 and Uber got 4.86. Another rider paid 28.35. I got 17.45 and Uber got 10.90. From 11.91 I got 6.84 and Uber got 5.07. From 12.00 I got 7.54 and Uber got 4.46.

The driver I had was professional, friendly, and personable. He made sure we were safe in his car, got to our destination safely. I would definitely use this car service again.

Our drivers, two different ones, were very polite, helpful and interesting. Now I love Uber! We had quite a bit of luggage and three people. Loaded everything in comfortably.

Baltimore drivers are not as courteous as Dallas drivers but overall pretty good! About 3-5 months ago it was a problem that my drivers would not show in the early morning hours in Charleston SC that need to be addressed/tweeted; also asking for a tip is not proper etiquette if you’re good then it’s no need to ask but if you do not acknowledge me as a person I will not tip!

I love the app. Uber is a great way for getting around and it's still somewhat economical. Great in Dallas but not so good in Tucson where I was not able to get an Uber early morning pick up to the airport.

I have always had a good experience with Uber. There was only one time when the driver drove way too fast. It seems as if he was annoyed to have to do this fair so early in the morning. But otherwise... Uber is great!

I was shown a basic fare for the Uber ride that I booked and the amount is usually same for that route (even with Lyft). The ride was completed and the basic fare was deducted which was fine. However, later Uber decided to an additional 5$ on the base fare giving the reason that the route had a flyover where Uber takes surcharge or toll. I often go by that route but never have I paid any toll or surcharges before. I asked them why wasn't it shown in my base fare or when I booked the ride, they did not have any proper answer. I had attached the response to this complaint. Kindly refer.

Uber really sucks. I took a Uber ride a month back and I wanted to get the receipts for the same. Since it was not sent to my email, I was trying to go online and to check it, however the authentication process of "I'm not robot" was so annoying. The process goes likes this, it asks you to select the pictures with the keyword that was given in the heading like 'Cars', 'Streets' from the list of pictures. I was doing it for some time, but Oh my god, it was so frustrating that it never ends, it will ask for some more than 50 times and it really tests your nerves. I wasted an hour on figuring this out and I finally gave up with super frustration. Guys... seriously... do you really value consumer feeling. I would request you to please continue only if you do so.

I am disgusted with Uber. I been using them for some time now. I added my credit card information on Sunday to pay for a ride. I have 3 credits on there already for Monday morning. Someone in Miami, I live in New York using my credit card for Uber all throughout Miami. Hacked my Gmail account a nightmare. I had to closed all of my accounts. So unbelievable. Uber is not a secure service. They didn't even really apologize or offer me something for free. They should be fine for ** like this. My life has definitely been changed from this experience.

As a disabled person, when in SF, Uber and Lyft are often the only choice I have. I prefer to call or hail a taxi, but that's not always possible. However, Uber's existence has caused a marked increase in traffic, making it harder to get around and customer service is non-existent.

The driver didn't speak when I got in the car, he was very disrespectful. I went out one night and had on one of my good outfits and when he saw me he said something smart about what I had on.

The drivers are intentionally nice because a tip is involved, but I like that they are nice and many of them pay attention to where they are going.

App was great. Driver responded immediately and came on time. Early am. Respected my need to wake up. Quiet ride and easy arrival at airport.

I had no problem with my Uber experience except the car was very strong smoke smell. Must of been in seats because my clothes smelled like stale cigarette smoke. It was a very nice car, clean, driver was a very polite/courtesy young man. I use Uber and will continue. Everyone has been great.

I feel I can depend on some other way to travel if I may need an emergency trip, or my car is at the shop. I think they charge a reasonable price. You can probably trust them more than public transportation, not only for safety but for comfort.

I recently needed the services of an Uber driver in order to make a doctor's appointment on time. I ordered the Uber the night before my appointment so as to avoid any problems that would potentially occur by doing so at the last minute. Little did this help as the driver could not find my address the next day and cancelled the pickup request causing me to run late. Some days later I found a $5 charge had been made to my credit card for the driver's cancellation. (I don't understand how Uber can get away with billing the customer for the driver's cancellation.) Consequently, I disputed the charge with my credit card company who immediately refunded my money.

Had my first ride with Uber. I was excited to get 15 dollars off my first ride. You see I have been taking Lyft back and forth most work days and since I am a well known rider my promos are somewhat limited. I spend enough for a car payment every 2 weeks and well I've never had a bad experience and even though most of my funds are used for this type of transportation, not once have I felt insecure or worried that I would be late or even have a thought of not making it at all. Today was a totally different experience. I ordered my ride on the Uber app and even though it's a little different I had no trouble figuring out how to add my 2 stops. I was charged and told my driver would arrive in 8 mins so my daughter, husband, and I waited at the front of my apartments at the office like we always do.

We had a great driver last Sunday from LaGuardia to Times Square. The cost was $31. When I scheduled a pickup Friday for our ride back to LaGuardia the price was $51. After waiting for several hours to get some type of confirmation that we would be picked up, we ended up using yellow taxi which was only $45. Just be sure to compare $$ when you travel. Our yellow taxi driver we spoke to the night before at 9 pm said he would be waiting for us at our 4:30 am to pick us up, and there he was waiting when we came out at 4:30 am. That is what I call service. Tried contacting Uber but as you know no calls allowed.

My ride was fine with Uber driver, l wanted to tip him, however site says my password wrong so I go to reset and use that password and it says the password already been used, by the way this just 2nd time I used Uber. Their verification to do anything is totally ridiculous. I’ve spent over 30 mins playing I’m not a robot over and over till I’ve so mad I given up! All I wanted to do is give a tip!

Every midnight people call my home phone. Ask for Uber rides - "When are you coming to pick me up?" I said, "This is not Uber phone." There is no way to find help from Uber.com to figure out how they put my home phone number as Uber driver - frustrated.

I love Uber. However, its customer service can do better. Read my Story. I have a fear of driving. As a result, for the last four years, I have used Uber almost every day to go everywhere; work, events, etc. I even use uber when I travel abroad. As an uber-veteran, I have experienced the good, the bad and the ugly. Yesterday, I forgot my phone in an uber vehicle. When I realized this, I used my room mate's phone to try to log into my account and contact the driver. However, I had forgotten my password. I decided to request a new one. That is where the trouble started. To help you retrieve your password, Uber has a two-step verification; they send you a four-digit code to your phone. This, of course, is for our safety. The problem is "how do you get the code if you don't have your phone?" The answer is easy. "Customer service." Right? Only mine was not so easy.

I tried Uber for the first time when I flew to Miami on Tuesday, June 26. I'm not familiar with Miami airport so I just followed the exit/ground transportation signs to get outside. Once outside and not being sure how to use Uber, I asked a stranger outside if he knew how to use Uber and he told me was requesting an Uber himself. When he was done he helped me request an Uber, and showed me how to follow the driver on the app. While I'm waiting, I see at least 12 to 15 other people being picked up by Uber and/or Lyft.

I have been taking Lyft for couple of days now and their application is totally accurate with the fare. I took Uber today, the same service UberX and their application says $18 (same amount as Lyft) and took it because I know I have a $5 discount from my recommendation (and I am regretting it now) but when I received the receipt, It says that my fare is $23, and deducted my $5.00 discount and a total of $18... This is probably the reason why they don't have Customer Service contact number!!!

My wife and I took a train to NYC and when we got to the street a driver asked if we needed a Taxi which we said yes. When we got to his car we saw it was a SUV. I asked if he was an UBER driver and he said yes. I asked him to take us to the cruise ship terminal which was approx. 2 miles away. When we arrived he said that it would be $60.00 Yes $60.00. We were very disappointed because he did not give us a price to our destination. When the cruise was over we ended up taking a TAXI back to Penn center which we were charged $10.00. This was a bad experience for us and NYC should have better control of UBER drivers. I thought they were supposed to be in line with the Taxis. UBER just got their first and last trip from us.

They use to be decent but I've found that the drivers are ignorant and racist in certain areas. Uber has no control of the drivers so the quality sucks. I had a driver nodding at the light (obviously high)...I got out of his car, he complained to Uber on me and they suspended my account...lol. They didn't investigate that the driver was a junkie. USE LYFT OR JUNO IF YOU’RE IN NEW YORK! They're cheaper, pay their drivers better and give much better service.

My Uber arrived on time, car was clean though it reeked of cologne and had an overwhelming smell of either a car or a dog. I get in the car and get about a mile up the road and the Uber driver is heading in the direction of the neighboring county, though I'm in the next county in the complete opposite direction. I told him to turn around and go down a road heading in the correct direction to my home, but he blurted out, annoyed stating "that road is shut down, and I can drop you off here and you can wait on the next Uber". I stated that I was not getting out, and “I don't care which way you take”, it just better be $24.14 like Uber stated on their website, which I screenshotted.

Take Uber services at your own risk! Drivers may hoodwink you into paying more or cash for a non-cash trip! Uber help will wash their hands off and refuse to even contact the driver to sort out the issue! U Bet and End up Risky! I took a trip which had a Rs.75/- coupon applied. At the end of the trip Uber displayed Rs.279.82/- The driver asked me to pay what is displayed on the screen because he is unable to see it on his screen. I paid him 280/- and left the car. When I checked the Uber receipt, I found the trip cost to be only Rs.204.82/- I contacted the driver who offered to return the money; but later retracted. Uber also said they are unable to help. Uber displays two rates for a single trip; one higher and the other lower but displayed only in the receipt section. You will first notice the higher amount and pay!!! A system designed to allow drivers to take more money.

I set up an Uber account. Great! (or so I thought) I used the service frequently, always maintained a score of 5.0 clearly displayed on my account beside my picture in my profile. I had to factory reset my phone, could not get my account back. Tried to re-register and was told my phone number was already in use. Received an email after finding some random way to complain through their app and was told the agent had to enter my account and set my phone number. Fine, no problem. Started off with a new account and went to add my picture and could not. I emailed back the same agent at which point he referred to me as a driver. I used Uber 4 times and just had a random email sent to me from Uber showing my score suddenly at a 4.87. How, I have no idea. I tipped, was friendly, showed up on time, gave 5 stars. My account still does not let me add my picture and does not show my score.

Uber needs to be shut down. They treat the drivers unfairly also the riders. I'm always being short paid instead they increase the service fee. How is it that they get paid more than me on a trip. That doesn't make sense. Drivers need to come together and report them or even boycott for a while until they fix the issues we are having and stop cheating us. If nothing changes then they Uber need to be ban from Atlanta.

So generally, I prefer Lyft over Uber mainly because over time it became apparent to me that Lyft has a better attitude towards its customers than Uber. And my suspicion was confirmed a few months ago when the story broke about sexual harassment claims at Uber and how they were handled. Until now though, I had never really experienced first-hand the callous nature of Uber's leadership. Here is my story:

Got an Uber me and my friends on 6/9/18 at 3:03 am -3:30am. I was seated on the front passenger seat while playing music from my phone via the car's aux cable. When we got dropped I got out to help my friend who was seated at the back seat to get into the building. Before entering the building I realized that had left my phone in the Uber. After getting inside the building I attempt to call the Uber driver but he ignored all my calls. The phone rung but he never picked up. I called the driver multiple times and left him several voice mails to call me back. But he never called back. I went ahead and contacted Uber customer service and they informed me they've notified the driver about my phone. However, the driver stated he did not see any phone. But after tracking my phone it showed the device was in the Uber and got turned off 10 mins after he had dropped us... Such drivers are giving Uber a bad reputation.

I was delivering for a client when she had forgotten to put her hotel room number down, I gladly advised her that she would have to come downstairs to pick up her food, at which case she did, however the very next day, I was told my account would be placed on hold for 24hrs because she suspected my car to smell like weed. I advised Uber I would take a drug test and do anything needed to suffice the allegation, however Uber decided upon themselves to shut down my driving status for not 24 but 48hrs instead... Uber lies, and so does the customer's supposed allegation that can't be proven... There should be protocol for things of that nature, however there aren't. This matter could have been dealt a little better, and cleared up and resolved, however I did not get that kind of approach from their hubs, nor their support system. Uber has a bad track record for unresolved issues, in my opinion, and that's the way they like it...

Yesterday, I took an Uber from Union, NJ to Staten Island,NY ($45 ride). The Uber driver allegedly spilled some rice, took a picture and then nailed my credit card for a $145 cleaning fee. The ride took place in the midnight and I do not eat in the car. Uber said sorry. This is a fraudulent, UBER and its drivers are dishonest. I will never use UBER again.

Beware anyone who rides with UBER. They are dealing in FRAUDULENT practices!!! For 3 weeks now I was offered the Ride to Earn Savings... 9 rides for a certain percentage of ride the following week. Each week I have taken 10 or more rides. In one day I took 6 Ubers but got credit for only one!!! This week, although I earned the ride savings and have 20 rides that are supposed to be discounted UBER still REFUSES to apply THEIR PROMOTION!!! They keep responding with, "Sorry while we look into this response." ALL the while I cannot use my promotion.

Yesterday, I took an Uber from the airport (43 dollar ride). The uber driver allegedly poured a liquid on the seat, took a picture and then nailed my credit card for a 150 dollar cleaning fee. The ride took place in the morning and I do not drink. Uber said sorry. I apparently am not the only one that has experienced this Uber money making plan. The reviews say (take a video of the inside of the car, in case you have another alleged dishonest Uber driver). In the future, I will take a taxi.

Not only was my driver unable to find me, we had to wait on the avenue rather than in front of the building where we were staying. On our trip home the driver went a roundabout way and that extended the trip by 8 miles plus the extra charge for the time. The original fare quote was changed. I understand charging for tolls but I don't want to contribute to some drivers fund that's tacked on at the bottom of the receipt. We are going back to car service where the fees are set. No surprises. No more $121. one way trips to NYC.

On 6/7/2018 I used my Uber gift card to try to book a ride. As I was booking my ride it depleted my gift card of $45. I was left with $4.71 in my account. And then it asked me to confirm: I did and it said "oops something went wrong. You don't have enough credits. Use another payment method." I have been trying to get my $45 returned to me and they won't respond to my emails. NOTE: this was my 2nd time trying to use Uber and it completely failed. Not only did I not receive their services. They CHARGED ME and won't return any emails. I was LATE for work!

Uber to and From McCarren International Las Vegas - The driver sat in front of the wrong house and I had to go retrieve him. I was charged a waiting fee!! On my return home from a trip using UBER. The fare was much greater, the driver took about 20 minutes to arrive and then drove a bizarre route taking an extra 15 minutes!! They say the fee was the same however the fee was based on the distance from the airport to my home. I will not use UBER again.

Friday - June 8th, 2018 - Uber SUCKS… Big Tim!!! This has happened last year also. Today, early morning, I loaded another $50.00 on my Uber Account (but the app did not even show the two cards I loaded, or my previous balance, which was almost $100.00), around 7:00 a.m. Around noon I tried to get an Uber Ride, but the Uber app would NOT acknowledge me!!! The app kept asking me if I wanted to open an Uber Account, but I already have one, and I know my log-in perfectly.

I took Uber in France Nice yesterday twice and they charged my credit card six times. I am in shock. As I am on holidays I can’t cancel my card. Needless to say I won’t be using them again. I don’t know what they are trying to get away with but suffice to say I shall get the charges reversed and never use them again. What is the world coming to whereby this is a common business practice? Do yourself a favor... don’t use Uber. Lots of other choices.

My first time using Uber for transportation went very badly. I was all set to be picked up and received a message to get ready for pick up. So, I go out and wait in the drive for my pickup. But no one ever came... So I went back to check my trip information and it was all erased as if it had never been scheduled. It is so wrong to treat people like this.

I took Uber twice this weekend and both times the driver cancelled the trips before they got to me. When I asked for a refund they said it would be coming in 3-5 business days, yet it’s been a week and I still have not received my money back. I’m out $30 because of this company and their terrible customer service. Just use Lyft for a way better experience.

I FEEL DEFRAUDED BY UBER! Today, I did Uber express for $2.78. The map to walk to the pickup point was COVERED IN UBER NOTICES plus what little of the map I could see lacked any street names next to me, nor did uber provide directions on where to walk, nor were the dots accurate (perhaps it wanted me to use the backdoor because those dots sure didn't make sense walking out the front door) and Uber did NOT provide an exact physical address for me to google. Worst, is uber provides NO WAY TO CONTACT THEM and now uber charges me a $5 cancellation fee for a $2.78 ride? Seriously - this IS fraudulent! I'm reporting this to the DC & Florida attorney general's and I will NOT use uber again until this is resolved in person by a real live uber person. Get a clue uber - This does not work but I will to make sure you do not do this to others or me again!

Check your bill, if you take different trips write it down and what they charge you. We used it to go to work and home. Price should have been the same every day. Monthly bill came and there were several off prices about 6 we found. You call, give them info and 3-4 days later they call and say, "ok, we can deduct it or give you a credit for further rides." Myself, I would have liked to know how they got so screwed up but they offered no explanation for that. A few drivers don't speak English but our drive was easy. Good company. Just ALWAYS CHECKS your bills end of month.

This idiot not only came to pick us up but kept forgiving by, cancelled the pick up on his end where we were not only charged cancellation fee but also the $45 for the trip. Can't get anyone live on the phone!!! By the way... it was our honeymoon!!!

I'm sitting at home watching TV and get two quick messages from my PayPal account saying I used PayPal to pay for two Uber rides one for $100 and one for $68. This was followed by a text from Uber saying I changed my sign in information and password. I immediately changed my PayPal password and tried to log into my Uber account. Of course I couldn't because of the fraud. I am not able to get in touch with Uber because the phone number I have goes to a fax machine and I can't get a better number. I can't text them because I can't sign into my account. Any suggestions on what to do??? I cannot fight through PayPal because PayPal said I authorized Uber to use my PayPal account and they can't put a hold on the money. Again, any solutions are appreciated!

Uber was charge my credit card for a ride that I never booked. I was sitting in home and a Uber driver called somewhere in MN saying that he is waiting for me. So surprise and I told him that I never want any ride, he hung up and I received an email that Uber charge me for cancel the service. That is a setup somewhere to steal my money. I got credit to my next ride, but not to my credit card. Shame on you, Uber.

I live in a rural area. Lyft does not serve this area at all and Uber requires up to 1 hour wait to get an Uber car to me. When traveling 15 miles or less a taxi is not only more convenient, quicker but only $2 or $3 more than Uber or Lyft.

Yesterday Uber had charged me $43.70 for 20 minutes 8.1 miles long drive that we were making two times a week for the past 2 years and usually costed us $18-21. I have contacted Uber and they claim that the charge is justified because it happened during alleged peak hours and after back and forth correspondence offered to credit me back 25% of that charge, which is still way too high. Let us run the numbers. Effectively, what Uber is trying to say by defending this charge of $43.70 for 20 minute 8.1 miles long ride is that your driver is making $131.10/hour that would translate into $272,480 annual salary!!! Really? An executive salary for the taxi drivers and you are expecting the general public to believe this nonsense!?! Which percent of this revenue the driver is actually going to see?

I usually purchase a Uber Gift Card to run weekly errands as Uber. The reason why I use that method was because every time I used my bank card Uber puts a ridiculous hold on my card causing my bank account to be overdrawn. To combat that issue I started purchasing the Uber Gift Card. This past weekend, I was preparing to go grocery shopping and tried requesting for an Uber using my gift card credit. This was a short trip literally 4 blocks at that. I received a message saying try a new payment method, so I said I will add another Uber gift card. That didn't work, so I called a local cab to pick up me up and take me to the store. I thought it may have been an issue with the application, so I went on shopping. I had already placed money on the gift card and wanted to use it to get back home. Another message advising me I must add a new payment method.

Be careful when using Uber. My daughter injured her foot/ankle and had ice on it during her ride. She left behind water on the floor and was charged a $150 "clean-up fee" two days later for a $5 trip. The driver did not mention that she "damaged" his car and had to charge her an add'l $150. And, the only way to reach Uber is through email. Just sad that Uber drivers can rip people off so easily. I suggest you take pictures of the interior car before and after ride.

I have used Uber often to get to airport. I used it today to get home, and noticed price they quoted was high. Double. I booked it 'cause after checking all Uber options. I asked driver why so high and he said should be normal and that's all he was getting from Uber. Emailed them numerous times and didn't give me a reason why they estimated so high and refused to change charge. I keep email them and have stopped responding to me. I will keep going.

My first time ordering was GREAT! Ordered from McDonald’s. With normal traffic it takes 7-9 mins from my place. First time food was mediocre warm but I do expected that. Driver was great, friendly and for price I thought, "Yep. I’ll be using this, though I wish they had more food choices for our area." Placed order on 3/22 at 2:46 pm. Food delivered 3:20 and as I said mediocre warm (as I expected so no biggy). My latest order on 5/28/18 I placed order same restaurant at 9:01 pm food was delivered at 9:27 pm so 26 mins later versus the 32 mins from 1st order and the food was cold as if it came out of fridge.

I began using Uber in February 2018 for travel from home to Philadelphia airport. The price for the first trip was $43.39. I just tried to schedule a pickup for Tuesday morning at 545 am the time I usually travel and the Uber X (which I always take) is $82.00. This price has continually gone up over 4 months. Uber is no longer a viable option for me.

My wife decided to start driving for Uber and Lyft this summer as a means of earning a small amount of additional income. Sadly she's been made to realize this was a major mistake. At least on the Uber side of things. We live in Tucson, Arizona, and on the Uber site it states that our city has no fee associated with vehicle inspection. However, after signing up and getting all her ducks in a row she came to find that her account had a negative -$20 balance. She has since called five times and been told each time that she will be credited within 24 to 72 hours. She's even gotten emails indicating this will occur. Yet here we are two weeks later and nothing has happened.

I used Uber two years ago in Philly multiple times and never had a problem. Had no need to use them again until the third week in May 2018. Logged into the app and scheduled a ride. Everything went well and the driver arrived as expected. I took my ride, tipped the driver in cash (who was very nice and polite) and thought that was the end of it. When I got my emailed receipt, the ride was $10 more than it should have been! I contacted Uber through email to resolve and they claimed that I chose the "Uber XL" trip, which was more $$ (I have to assume because my driver came in a newer Cadillac Escalade?), but I ABSOLUTELY did NOT choose that ride option when I booked it. I remember seeing it as an option, but that's not what I wanted nor chose.

I had Uber drive me about one mile distance to pick up my car from repairs. It wasn't the first time I rode Uber but this time I was told to take the rear seat against my protests. C'mon now, I'm just a little old lady. Would do no harm sitting in front. I was unable to fasten my seatbelt as it just won't go it. Meanwhile the car was already moving so I had no choice. I guess the driver didn't care about their passenger's safety. Next time will try Lyft. I have no order number on hand as this ride was arranged by the auto repair shop. I don't own a smartphone. The ride took place on May 25 in the afternoon.

Me and my wife and our son recently visited Myrtle Beach, South Carolina. While we got an Uber to a popular night spot approximately 15 min from our hotel. I thought the price was a little high going there, $30.00, but to my amazement, that was just their advertised price, to get back from the same spot, the price jumped to $65.00, more than double for the same distance. That's why we started using Uber several years ago to get away from the price gouging cab drivers, but now looks like Uber is the ones we need to be leery of. I will not be using Uber again. Try Lyft, same ride for $20.00. Shame on you Uber.

I live in Jersey City New Jersey. Been taking Uber for about 2 years to work and from work in Hoboken. I thought the prices were really reasonable but the last month or two the prices are going through the roof even for pool. This is terrible when you do this to working people. Looks like I will be taking buses and trains again.

This was our first time using Uber - My husband wanted a ride to and from Smart Financial Center for an event. We had difficulty getting the first attempt at making a future reservation to take and ended up with someone on the way on the wrong day. We cancelled that ride successfully and was billed $10 for the cancellation. The next day we successfully got the reservation set up for the pick up.

Got an Uber for a 5 mile one way trip. Everything seemed fine, paid fare and gave $15 tip which I thought was generous given the extremely short ride. Received message the next day that driver reported that I left an item in her car and she returned it to me resulting in an additional $15 fee paid directly to driver. I left NOTHING in vehicle and she dropped NOTHING off to me. Googled and apparently these fraudulent fees for lost item returns and cleanings that never happened are common amongst Uber drivers to increase their income. Beware.

While working for Uber, Uber gives you the option to do InstaPay so you can cash out up to 5 times a day, they boast, they also charge you $0.50 per transaction. I made two transactions on InstaPay the weekend of May 19/20. Although I never received my instapay transactions and was still charged the dollar for the transfers. Uber refuses to give my money back, stating that I accepted the fees! The problem with that statement is of course, that I never received what I paid fees for! If they do this to all of their drivers, I don't understand how they could ever have money problems!!! True scam artists & at least one very displeased Uber "partner". Not to mention that if you drive food for them that they send the driver to restaurants far from you so they make more money??? Very unprofessional Uber, Shame On You!

I’ve been driving for Uber for a while. I believe Uber is faking its surges to charge more to customers during masked high demand times (customers pay more when demand is high during surges, however, per my experience there is considerably less demand or enough drivers showed up in the area that there is no reason to increase the rates during those surge times). I will make it simple. The following happened many time so I can tell that it was definitely not an error occasion, but a strategy to increase rates at surge times.

Let me tell you first I’m a very nice and educated lady, and I’m driving a Uber for a month part time, while waiting for summer semester to start. I rarely complain and write bad reviews. But now I can’t remain silent. Uber owners, you don’t care of your drivers at all! You pay us $12 per hour (on average), it’s a shame!! Because I will not drive anyone for $ 12, minus I using my car, so basically it’s $9 per hour BEFORE taxes!! I did Pool Uber, I drove 1 hour 30 minutes nonstop, and guess what they paid me? $ 21! Minus gas, it’s $ 16-18! And riders are very demanding, especially when they are in the POOL, and after all “turn here, stop there, give me water, air conditioning on a cold day“ they don’t leave tips!!!

Driver cancels then I get a cancellation charge?? Then I tried to find a number to call Uber... Goodluck with that! I reported it to my bank and I requested to have my account deleted, which was another major job! I REALLY DISLIKE THIS COMPANY... VERY SNEAKY AND SHADY!!

On vacation in Hollywood, Fl a month ago and needed a ride to Miami Cruise Port. DoubleTree Hotel recommended an Uber ride to Port. Signed up, created account, and driver arrived across street. No worries, we pulled our luggage to her. She was a young Spanish girl, barely spoke English, beautiful new car. Off she went on interstate, barreling along UNTIL traffic called to a screeching halt. She slammed brakes, skidded into left lane and with horns honking, barely missed getting hit from every direction. She shook her hands upset and started up again with traffic.

My Uber failed to show up, did not answer my phone call, and proceeded to cancel my trip. Uber then charged me a fee, with no opportunity to explain, comment, etc. I canceled my Uber account. I took a taxi. Taxi was immediately available and was no more expensive than Uber. Upon return home, I tried to reach Uber to remedy the situation. They take your money and then are virtually unreachable. I GIVE UBER ZERO STARS!

I ordered an Uber in Albany NY this morning. I selected Albany Airport as my destination. The driver arrived on time in a car that seemed dingy and small but it was supposed to be a short ride so no problem. Except that it turned out not to be a short ride at all. To reach the airport, he needed to take a right out of the parking lot and then another left at the major intersection. It's knew that it was that simple to find and I had only been in the city 3 days. He took a left out of the parking lot and I questioned him as I knew that was wrong.

Ordering a future UBER ride and it scheduled the ride for immediately. While trying to contact driver, got message that said to leave a message. He was in front of the house before I could cancel, so I was billed $5.00 for a cancelled ride. The UBER company APP is lousy when it comes to scheduling advance rides, furthermore, when the driver arrives before you can cancel, you are still billed for the call. When trying to contact UBER directly, you cannot do it. No number exists for the city in which you are scheduling the ride and no number exists for a one to one contact to explain your situation. The only number is a help option but it does not work for complaints, only for emergencies. Not going to use Uber in the future.

Poor service and a rip-off! Yesterday I requested Uber ride service at 8:34am. At 8:37am they confirmed the request and advised the car and driver and pick up location, which was a street corner 5 minutes walk from my home, which I thought was odd for not picking me up at my home. My wife and I stood there in the direct sun waiting... then the Uber App sent me notice saying it would be another 4 minutes wait... then another notice saying it would be another 5 minutes... then another notice saying it would be 13 minutes... then another notice saying it would be 19 minutes.

I was taken to a location that I did not request, nor had I ever heard of. The driver was very rude. Uber would not refund my money. On two prior occasions they charged me two times for one ride. I was refunded, but it was a major inconvenience.

I’ve been using Uber for a couple of years now, and I’ve got to say I’m disappointed with their customer service. I had a pool driver who never came, and as a result, I had to order a different more expensive Uber driver (at 3x the price) to get to my location on time, like I would have had the driver come on time or I had taken the train. I contacted customer service (which is a hassle in itself) and asked to be refunded the difference but was told that they “appreciated the feedback” but that I should have tried to use a pool or something if I was uncomfortable with the price. I’m now using Lyft because I don’t have these sorts of problems.

26 April, 2018, Maryland, USA. I ordered an Uber to Dulles airport. There was no incident during the trip that resulted to a damage or spillage... No vomiting, no eating, no drinking. Beverages. I drank bottled water only. When we were dropped off at the airport, the driver did not complain of any damages neither were they any damage to his car’s interior and exterior. He even dusted his entire car in our presence before taking off while we loaded our luggages in the cart. However, 12 days after the trip, Uber deducted and extra $80 from my account as cleaning fee. After writing to them and demanding clarity, I was sent a picture of a huge mess on one of the car seats. If my mom or older sister or myself made such a mess, it could not have been hidden. I am so shocked by the picture and its source. A vomit of this nature cannot go unnoticed.

Saturday, May 5th late morning, I used Uber for a 20 minute drive from my home to a high school where my chorus was performing a concert. I have used Uber a number of times in the past with positive results. I carried only a light suit bag with me. No food or drinks. I agreed to the $17 fare and was delivered without any delays. Later in the day, my email showed a double charge...two $17 charges at exactly the same time...an honest error, I thought. The next morning they emailed to notify they were correcting my charge to add an $80 cleaning fee! I am disputing this, but the truth is the driver was creating extra charges. I didn't spill or do anything to his vehicle, nor did he advise me of adding a cleaning fee. He complained endlessly during the trip of his late car payment. I won't use Uber again since this is a nearly impossible dispute. They apparently accept the drivers word with no proof.

If you’re planning to use Uber, beware of extra added fees and know that the app is not easily understandable. You can only book a ride using their app. It does not allow you to review your ride before purchasing it. You are booking a ride unaware that you have booked it. A car shows up, you get charged and if you're not there, you get charged a $5.00 cancellation fee. Drivers are supposed to call or text you when they arrive, but some don’t. They drive off because you can’t find them and you get charged for the ride and another late fee. There are no human beings available to talk to when you have problems. You have to manoeuvre around in their app to send an email to customer service. This company is a money making rip off. I would not recommend using it, especially if you’re not familiar with apps.

I am a driver on the Uber platform and have driven in Chicago, Illinois. Recently had my account put on hold due to a "report of possible impairment while driving". This is total B.S. I don't even use drugs or Alcohol. This is very disturbing for someone to write an untruthful report. I have given out over 4,000 rides and have over 2,000 5-star ratings. I receive all types of race and gender related ignorance and biases and I am vulnerable at all times unless I protect myself while I am on the road. Uber allows passengers to make false reports that affect the driver, but has no way for the driver to protect themselves from the false attacks. After research it's a drastically common issue on the Uber platform. I suggest anyone looking to drive for Uber understand that while you are an independent contractor for Uber, you will still suffer the consequences of the reality that Uber is ran like a private correctional facility. DRIVE AT YOUR OWN HIGH RISK.

HUGE WARNING TO UBER USERS!!! I will never use UBER again - every time I tried to add my home address, it would find it on the map and then when I would try and add it to my favorites, it kept adding a different address with the same street name in Toronto. I live in Chelsea QC 4.5 hours away!!! But that wasn't clear from their app because on the list of favorites it only shows the street name and not the town.

I’ve only recently started using Uber for rides to and from work or to the next city over to visit close friends being that I do not have a car anymore. I’ve noticed inconsistencies in the fares as well as being blamed for the mistakes that drivers are making or that the “Uber GPS” makes. I was charged over $40 from my house to the house of a friend 10 miles away and the same ride was the same distance where I was taken 10 miles home. The ride home only cost me $21. How the HELL did it climb an extra $20? Especially when my driver got lost and passed my drop-off route. I sent a complaint hoping to get a price adjustment and was told that I basically should have told my driver not to get lost. As if it was my fault that they continued to pass my drop off point which was clearly made known before my pick up in the first place. Goodbye Uber and hello Lyft.

I requested a car to pick me up which is always a $20.00 fare. This morning was no different. It displayed $11.00 for a carpool or $20.00 for a single fare. I accepted. However when I was dropped off, I was charged $34.00!!! OUTRAGEOUS!!! I never would have agreed to this price!!! This is a price scam!!!

Previously, I loved Uber. I am a long haul driver and can park my tractor trailer somewhere and Uber to get food or sightsee. Here is my horror story. I'm telling it because if you use Uber, you might also want to have a Lyft account on standby. I went to IKEA in Cincinnati. After shopping, I logged in to get a ride back to my tractor 4 miles away. My payment was denied. What had happened, according to Citibank, Uber hit my card 10 times for a zero dollar amount, therefore shutting it down due to fraudulent activity. Finally, as my phone was running out of battery life, and it was getting darker and colder outside, I was able to choose a method they did take. This can happen, and the Citibank rep informed me that Uber does this a lot. Lyft not so much. If you use Uber have alternate transportation set up. If you are sightseeing know how to get back to where you need to go. Uber WILL leave you stranded.