Uber Reviews

I have used Uber all over the world and it has always been prompt and convenient, as well as cheaper than a standard taxi. The drivers have always been polite and some have also been more friendly. I do have reservations about many aspects of the so-called gig economy and feel a little guilty when I use services such as Uber, but I cannot fault the service I have received as a customer.

At first there was an issue with my charges... I was in the wrong and very nasty with Uber’s cust service. Because I felt I was being ripped off. I said I will sleep on it and voila... first thing in the morning not only was the correct amount adjusted to my bank but it was less than what I thought. Way to go Uber. I stand corrected and I will not only recommend your service to my friends and colleagues but I will use your services AGAIN when I need a ride… Plus you taught patience to an old pushy dog. Lol great job and will be contacting you guys soon!!! Thank you.

I have used Uber as a passenger and I am a part-time driver with them. I get outstanding rating and comments from my passengers. I would like to see more of the drivers I get also really care about the passenger they are transporting (me).

I've taken Uber only half a dozen times, and all but one were pleasant experiences. The unpleasant experience went beyond the pale however. I probably could have contacted Uber during the ride and I'm sure arrangements would have been made to care for the problem, as their customer service has always been stellar. All told, Uber has been a lifesaver on those occasions I didn't want to drive.

For the most part, Uber is convenient and fast. Need a way to tip. 1 driver with road rage, but very much the exception. Still way better vetting than taxis.

It was my first time using the service and I found it to be quite convenient. The app was easy to use. I was able to download it and then order the car quickly. The car arrived when they said it would and being able to track the location of the car before it arrived was cool. Paying in advance was also convenient since it meant you knew the cost of the ride beforehand and the price didn't change for slow traffic or anything else.

This was one old, small, worn out Uber vehicle for an hour trip to the airport. Ft Collins to Denver airport. But the driver was friendly and drove safely.

I have used Uber many times, and each time I have been exceedingly pleased. The drivers were prompt, courteous, and professional. I highly recommend Uber.

Used Uber while in Boston MA. Driver was excellent and knew his way around during peak driving time after work. We used Uber 3 times and always got to our destination on time.

Great for the rider, they get quick service. Poor pay for the drivers due to a flooded market. No concern given to the fact that if you hire too many drivers there will not be enough riders to make the trips worth your time and fuel.

The experience with Uber is entirely dependent on the driver. One driver took excellent care of me while another driver almost left me off miles from my destination in an industrial park, not a hotel. I threatened to call the police.

Please, please use Lyft or a cab service. Uber is just awful. I had a driver verbally abuse me this morning, so I asked Uber for a full refund. They gave me a $5 credit, and basically said they don't think my situation warrants a full refund. Clearly this company supports abusive drivers over their customers. I will NEVER be using their services again.

I needed Uber when moving to Mexico City for work. I created an account and put in debit card, credit card, and PayPal accounts. Uber said the cards were invalid and that they could not connect to Paypal. I checked with my banks to make sure they had accepted the validation amounts sent by Uber. Uber NEVER contacted either bank to verify my cards. When speaking to Uber, they refused to address this issue. They merely told me how to add a payment method. As far as the PayPal problems, they just ignored that.

Hi. For 4 days - we have been trying to change a phone number on an existing UBER account, to no avail (also lost 4 days of discount from a coupon that we had for that account). No access to a LIVE person - all done with automated responses that did not address our inquiries. Shame - they started off so well, and then - unjustified cancellation fees, technological issues, lack of customer support and so much more.

I left my phone in the Uber. I could not log in to my account because Uber needs multi factor authentication, meaning they were sending codes to the lost phone. *facepalm*. Because why else would I need to log into my Uber account from another device... So I tracked my phone to its location. Politely asked for my phone back and was refused. Though it was not the driver that picked me, he also "just happened" to be another Uber driver.

I had purchased a $50 Uber gift card thru the phone app and used my debit card. There was a problem with email addresses and changed phone numbers so that my son did not get the monies I paid for. I had to wait for the funds to reappear as Uber had to merge email accounts. 3 weeks and still nothing. There is NO LIVE SUPPORT. LINKS IN EMAILS ARE DEAD ENDS. The phone # 855.741.1209 is a third party and cannot verify app ecard purchases. I have left many messages for a call back... nothing.

I had to request a pickup several times since the drivers were waiting for it to be midnight for the price surge. They were cancelling my pickup and I was getting charged for the cancellation. The next day the driver said she couldn't find me although the next driver had no issues. I was again charged a cancellation fee. The unprofessional driver hung up on me when I was giving specific directions trying to make it easier to find me. I was visiting LA and staying in Santa Monica. These experiences somewhat soured my trip.

I've spent a total of 3 hours over 8 days trying to install UBER on my phone. I type in my phone number and it asks me for my password. Seems pretty simple. I type in my password and I'm told it's the incorrect password. I know this to not be true, so I try again, more carefully and still get the incorrect password message. I type in the email address associated with my password and am told it's not the correct email address. I try and reset my password and fall into an infinite loop that doesn't give me a response.

I prepaid $100 on the Uber app to ensure that I had no problems while traveling. On 7/30/17 I attempted to prearrange a pickup for the following day at 0700 for a 0900 class that was essential to upgrade my professional license. I was unable to schedule a pick up and received the message "request failed, please enter new payment method." I contacted UBER help who assured me that they were having trouble with prearranged services and should have no problem the following morning.

I recently took an Uber and was checking my trips the next day and see that I was being charged a cleaning fee of $150. My driver's name was Michael and picked me up in Delray Beach Florida and dropped me off in Boca Raton Florida. The ride cost $18.42. When I asked Uber through the Uber help I was advised I was being charged a cleaning fee. I then received pictures of vomit that was on the seat and the floor. This was something that I absolutely did not do. I have asked that the community manager in my area call me and I have not received any response. These pictures that were submitted were not from me. I feel violated and feel nothing I can do but dispute these charges with my bank.

I requested an UberX, and was told he'd arrived, "Will ** (Willie)"... I made my way outside only to find him gone. I checked my App to see if he'd canceled, only to find that I was "on my way". How could that be, if I was still home. I emailed Uber about this situation, Harsh ** asked for details. I responded providing screenshots, and after 3 hours of waiting and hearing nothing, I was told they wouldn't be issuing a refund because based on the trip details, it "looks like the trip took place"... SMH, WTF. I even offered to provide a picture of myself, and asked them to contact the driver about whom he picked up, but to no avail. Thoroughly disgusted with Uber.

Unable to retrieve phone left in Uber car in 30 days of nonstop attempts. Surely, I am not the only one who has left their phone after leaving a party and surely, I am not the only one who greatly depends on their phone!!! No customer service at all.

I'm a driver. I drove several times this past weekend 8/10-8/13. I had several rides that were surges. Customers even told me their ride was a surge. Now after all is said and done, Uber doesn't want to pay me my correct pay. This is not the first time this has happened to me. I'm just now tired of fighting with them in giving me money they owe me. Be warned if you decide to be a driver for Uber. They will short you your pays and you will continue to get scripted replies from someone in another country.

I never knew there is going to be such difficult task to contact Uber's customer service about an issue me and my husband had. In fact there is no customer service per se but a critical safety response line which wasn't much of the help in our problem. What happened is that my husband left in Uber his wallet with all his documents, id cards, credit cards, pictures etc. He really got stressed out about it a lot, we contacted Uber through an app right away as we were not able to reach the driver. You must know that you really can't reach the driver even though the Uber app would transfer your call to him. The driver never picked up his phone nor there was a voicemail set up so we could leave a message. From Saturday night until Monday night we didn't know anything about the lost wallet. At least he could call back or e-mail us that he found or didn't find it.

I finally caved and opened an account with UBER in order to take a ride from Hallandale to the Fort Lauderdale Airport to fly home. I was under the impression that the first ride was free, but I could not find the place to enter the code. Nevertheless, I was picked up and dropped off for a charge of $17.94. Once at the gate, I thought I would go back into the app and learn about it, and perhaps discover where to enter promo codes. That's when I saw that a second charge of $97.94 had been applied. To make a long story short, and after a number of back and forth emails with UBER, it seems that my driver Yuniel, who could not speak a word of English, claimed that my dog (which I do not have) had urinated all over his seats. The UBER reply after the fourth email included photos.

I live in San Francisco (city) and have been using Uber for about two years. About six months ago I had the first issue with two drivers that I had to report for violations. My score has always been 5 stars until then, but Uber is allowing drivers to leave a negative rating for riders that have reported them or left a negative feedback due to unprofessional, rude, dangerous behavior. My score dropped to 4.85 because of that. Yesterday afternoon I correctly and honestly paid for two seats (me and my spouse), and when the driver arrived the car only had one seat available. When we asked him to cancel the ride, he denied our request multiple times and stared at us in a creepy way. When he heard we were going to contact Uber immediately, he left us on the sidewalk with bags and kept on making us pay for a ride we weren't benefitting of.

Uber charged my card for a ride that did not take place. I was notified by my bank of an Uber charge on a weekend during which I never left home. Attempting to contact Uber by phone, or submit a fraudulent statement via their website both proved impossible. The last Uber contact number would not recognize my phone number. Their website would not permit the required screen shot of the fraudulent bank transaction. Ultimately, I resorted to closing the card, reasoning if it happened once, it will certainly happen again. Shame on you Uber.

First off. Almost impossible to try and find a way to send in a technical question. Once I got someone they totally misunderstood my issue. Then assigned it a "RESOLVED" tag (when it WASN'T!!!), then discontinued contact. NEVER HAD MY ISSUE RESOLVED AND NOW THEY WONT RESPOND. This company is WAY TOO DIFFICULT to deal with. Giving up. Just gonna stick with Yellow Taxis from now on.

I was recently in Seattle for a fun trip. Used Uber several times without a problem. But then all of a sudden they charged me $250 out of nowhere to which they never did respond. But thank God my bank denied that fee. Then I asked for a ride, they cancelled on me, yet said I was not at the location I requested, then charged me $5 for a cancelled ride, NOT!!! And trying to contact customer service is a joke, to say the least. I have not used Lyft yet but will now be checking that out. Uber is a big rip off be careful out there!!!

Attempting to schedule a ride with Uber using their app failed 6, 8 or more times because the app could not verify the card security code on the back of the three credit cards I had entered into the app. I was returning home from shopping with frozen goods and was relying on Uber to get home. After several failed attempts, I noticed that Uber had shifted into surge pricing and then into a still higher surge pricing. I finally was able to schedule a ride. However I believe I drove up my own rate because I had requested so many rides until the app took hold. I have asked Uber to investigate my concern and have not heard back from them, and my original message has been deleted.

I'm a Uber driver and I took a couple of riders happens to be a husband and wife. When I picked up the riders, the women (wife) was badly intoxicated and sitting on a sidewalk. It was my first time so I didn't know what will happen next. I picked them up from LA and we're headed to Torrance at 1 am. By the time I nearly got to their destination, the wife threw up in my car. The husband helped catch the puke onto his shirt but since it's liquid, most of the throw up soaked into my back leather seat and couldn't do anything about it. I did completed the trip to their home and they got out of the car.

I have been an Uber passenger multiple times with no problems. When there is a problem there is no one to help. I ask for a phone number and they say they have no phone support. Just email. I was charged double what was stated and my Uber account had me going to a different destination than what I went to. I emailed multiple times with a reply saying "resolved". That is the price. I don't think so. No one really read my complaints. I kept emailing until my last email said "sorry your ride was more than 30 days out, closed". I have emailed several more times with no response. Uber is right... always, they won't listen to you and customer support stinks! My 16 dollar trip as stated on the app was $33.00. Final!

UBER does not care about drivers and their vehicles!!! For most issues, they have people responding in the Philippines (initially they say "We are offshore"), who are trained to use initially prepared ready texts. Those guys do not disclose any unique info like employee ID, ext., initials etc., imitate work on the issue, imitate care, imitate responsibility. Every time a different person responds under the veil of anonymity. You can't talk to a manager. Their system is designed to discourage drivers to resolve their issues, to confuse them and distance them. On top of all, UBER doesn't want to be sued. They want arbitration! UBER also doesn't like class action measures! How is this possible that in the USA the government allows an american corporation to play games with people and avoid responsibility?

ON 7/30/17 I was in Oregon alone on a trip at the University needing a ride to PDX to get home to CA. I chose Uber over Lyft because they had a driver available and the time of arrival worked for me, I was to arrive at 5:11 to the airport PDX which would have been plenty of time. But with him getting lost to me looking for gas. And me having to use the app to guide him to my pick up locations I ended up being 45minutes late which therefore made me miss my plane. I'm sorry. This is unacceptable from Uber, feeling helpless at the time and that was not what I was quoted. My time that you gave me was to ARRIVE at 5:11 to PDX that gave me 1:35 min to catch my flight I WAS 45 minutes late!

I had bought an Uber card so I will have a way to work for pretty high amount! I was allowed to use the card at first but then I cannot use it anymore. I try to go through customer service but it's no good. They run you around in circles and they took money out of my account after I bought the credits. They tell you to do this and do that and once you do it is still do not work! The Uber card is a scam! I really didn't want to put a star because it is 0 stars for me.

I feel compelled to let people know they are not the only one seeing hidden charges show up after a ride. I recently was in Boston and actually ran down the street to get in the car early so the driver did not have to stop up further in heavier traffic and was charged a wait time charge? How the heck does that work? No response from Uber yet as just wrote to them. The driver was very nice and a good ride to my destination but that fee is so pumped up just to make more money and I was right at the door of the address I put in that Uber agreed to pick me up at for $14 ride.

A ride with exact same origination and destination with the similar traffic condition and driver availability situation usually taking around $38 now is being charged around $62, and the driver does not get any of the extra charged amount. UBER is naming whatever price they want without supporting facts, and the customer service is extremely horrible, one of them even marked the issue resolved without any content in reply. Please be caution, don't take the ride if the up front showing price on your UBER app is a rip off.

I have honestly lost track of the number of times I have had a frustrating experience with this company. It's got to be at least 10 at this point, within the past year. Each time I attempt to resolve the problem by contacting them through their website, as there is no option to speak with a human being. The process of attempting to communicate with them is, every single time, another giant frustration. I had decided to just stop using their services, as there are many better choices out there (thank you Lyft), but was recently enticed by an email I got offering unlimited $5 rides for a month. I decided to buy the "pass" for $5, which would then "unlock" the $5 rides. I just arrived home to see that I have been charged $17 for a ride which showed up in the app as being $5. And so I found myself, yet again, writing another disgruntled email, to try to remedy the situation. Please save yourself the trouble and use a different taxi service.

I contacted Uber for a ride, August 2, 2017, at about 9:00 PM. The first was a no show. The driver notified me that he could not pick me up. But, I was charged a $5.00 fee! Could not contact Uber to protest this charge. I will never use Uber again.

I have only been able to successfully use the app once. Whenever I have tried to get a ride it says "check your connection". It never seems to have a problem with my connection when it comes to excessively texting me messages, urging me to become a driver or remembering my credit card information. I never requested info to become a driver, only a rider. When I went online to contact "customer service", my only option was to fill in a generic field box.

It's August 2nd here in Dallas Texas and it is raining very hard. I called for an Uber ride to go to an ortho appointment that I have at Parkland Hospital. I was involved in horrific accident in January and my leg was nearly severed and it was saved from being amputated. I've been in a wheelchair for months today was my first to leave the house without a wheelchair or a walker to go to an appointment. It was pouring rain and the driver pulled up.

I am an active user of Uber and so, when I saw the service was available in France during my recent vacation, I used Uber rather than a taxi. I left my iPhone in an Uber last Thursday in Bordeaux. I immediately tried to log in to my account and contact the driver but apparently, because I was in another country, they required I provide a verification code - which was sent to my phone, which was in the Uber driver's car. My friend, who is also an Uber user, contacted Uber through her app to file an inquiry on my behalf. We have no less than 10 emails from Uber customer service, a different person each time, asking me/her to file an inquiry online - which would always lead to the service sending a verification code to the phone.

In Kadubeesanahalli at 11.00 AM on 31/07/2017, in front of 'Prestige Tech Park' the Uber driver hit my vehicle from right side. I stepped down to find out why he did that. I asked him "when there is lot of space why you hit my car?" He replied saying, "I want to go to the left edge of the road immediately so I hit your vehicle. If I hit your vehicle you will stop so I can go the left edge of the road to drop my passengers." This is how the Uber drivers are. Uber is encouraging and teaching their drivers to hit and kill people in order to drop their passengers on time. We are on one way road. He at least does not know that it is one way. He says "this is two way so I can go to any direction that I want." Very strange people on earth. This is how the social responsibility of the Uber is. Great organization.

Uber took me to another city 900km away in less than a minute and without me even leaving my home. Got charged more than $200 for a trip that I did not order or took! Never leave your card information in the app, and check the app regularly to ensure you are not a victim of a fraud.

Uber car service is selective on certain customers in offering flat fare packages deals. If you're a customer that normally spends 15 or more you will never be offered it. I however was accidentally offered it with another 25% off all rides package and when I tried to accept that one it would not let me. I contact customer service they told me to prove it was offered which was really horrible to even go through and I screen shot it and sent it to them. They apologize and said they was sold out and I would receive it on the next month. Not. Again my friend that barely catch Uber was offered it again and I'm with this 25% mess. Uber get lost. They also give one price then when the driver gets lost hike your price. You have to screen shot it before the ride start.

My uber driver stole my money out of my account. 47 dollars. His name was Michael. License plate **. Be careful he will charge you extra. My ride came up to 7 dollars and they will make up things to take out money out of your account. Uber is very unprofessional.

I'm driving for uber, of course as idea uber is a very unique company but bottom line it is taxi company. Only in taxi companies drivers may be non professionals but in uber company I can't see anything that american. Number one being unique company it's not enough to be the great company, and bet is very dirty cheating company, and they cheat not only customers, they cheat drivers, and that automatically mean they cheat government. I warn every customer, driver check your trips mileage and time and compare with charges and you will be surprised that is not matching reality, some small some big but it will be different. Even small different is cheating and if you may multiply that cheating to quantity of trips daily it will be millions, monthly will be billions. Is this is American way? I don't think so.

I waited at the same spot at the airport. Car was 7 minutes away. I waited for 15 minutes until the car arrived. Yet Uber charged me waiting time!! The charge was very small but this is a question of principle and honesty. Is this due to improper reporting by driver and if so how can I correct this erroneous reporting. If it is Uber making a mistake how can I get this corrected? It is very difficult to contact Uber about customer issues. I have been an avid Uber rider but from now on I will look for other options.

I used the Uber ride and secured Uber pool for the price of $18 and change. When I receive the receipt for the ride it was for $22 and change. I contacted Uber about the error and they insisted the price on the receipt was correct. This was clearly a case of price switching that Uber does not want to take responsibility for. Not to mention that the driver got lost several times using Uber's map system and I had to use the google app on my phone to get the driver pointed in the correct direction. Uber customer service was absolutely no help in this incident at all.

I have had several issues with Uber especially their navigation when a 10 minute ride with any other service takes 25 minutes to an hour because of their application. I had my last straw yesterday as I requested an Uber that was three minutes away only to stand and wait for 25 minutes. Of course Uber only gives you two minutes to cancel so almost every time this is the case, the extra charge of almost a dollar is certainly a scam as they probably are adding this to many unknowing customers and making a lot of money on this. I don't always pay attention to the email receipts that come in.

I purchased an Uber gift card in the amount of $25.00 for my son to use. He tried to redeem it, however Uber asked him for a credit card which he does not have... Hence, me buying the Uber gift card for him. In an attempt to satisfy Uber's request, I purchased another gift card for $25.00 thinking this could act as the secondary. Instead the Uber app requested my son provide credit card info again. So, I finally caved and provided a credit card to my son as a back-up payment to satisfy Uber's request. They made such a mess in my account that the bank automatically shut my card down.

I have had several recent issues with Uber. I requested an Uber in New Orleans and the driver never showed up. I followed the route and according to the driver they picked my husband and I up and dropped us off at our destination. This did NOT happen. We never received our ride but were charged for the ride nonetheless. When I contacted Uber about being charged but not receiving the ride they stated that the driver checked in and said the ride was given. We were left stranded and never received the ride.

I was going on vacation and called Uber, the driver showed up. I opened the door to acknowledge him and start to take out the suitcase. Before I took out the first suitcase the driver left and then charged me a fee. The second driver showed up and said he didn't know how to get to the airport so he too left and charged a fee. Finally I called Lyft and they showed up. However, they kept charging my card while I was in Scandinavia.

Driver passed me up then showed her on her way back then all of a sudden nothing. By cancelling it wanted to charge me 5.00$. Lost a ton of time and now I have to miss work. Because I didnt pick up my car before closing. Your driver just cost me a days work. Not happy!!! Lic plate#**.

We got Uber last night literally 4 miles total. The uber driver was confused since his phone said error and he was like I have never seen that before, we asked him to stop and reset, he didn't as we pulled up to the house it said I was going from Jacksonville Florida to CA and the trip amount was over $5000. I immediately told the driver you need to fix this ASAP. He hit trip end and it showed $7.15 which is still high. I look at my bank account and Uber took out $250, I sent them a dispute and received an email back "this email isn't associated with your account." WHAT??? I have only one email... and proceeded to screen shot everything. I had to call my bank and dispute charges, This is still not resolved and closing my account

The company is unprofessional period. They don't care about safety. The people who talk to u sound like they're automated or reading a script. They do not care about u at all. The money is not worth it. The company scams you out of money with the gas card which is crap. Do not work here it's not worth it. A lot of people are leaving it.

On 07/22/2017 around 11 PM or so, I scheduled an Uber to pick me up for work at 6:30 AM. Now, I have done this many times before when I need an early morning ride. Never had a problem until now, At 6 am on 07/23/2017 I received a text to be ready 5 minutes before scheduled pick up. Next, text was an alert that an Uber driver was 9 minutes away. Then, I received a text message from the Uber driver asking me questions. The first one was "are you at 349?" I responded, "No, 345." The next text was where are you going may I ask?" I stated to work at Meijer on North Weber. The conversation continued. "You need to cancel cause I am 25 minutes away." Now, I am looking at the map and the icon of where the driver is, THIS MAN IS APPROXIMATELY 2.5 MILES DOWN THE STREET FROM ME! The driver continues with, you need to cancel right now and you will not be charged. (Lie # 2) I said no not canceling I will be charged 5.00. You cancel.

$187.00 in gift cards not usable! I have deposited 2 gift cards after a loss of my leg and needed a way to go to the doctor's office! That was 3 weeks ago and they refuse to address the issue. The answer is "just pay for it with your debit card, we are unable to fix it at this time." The plan thief of $287.00 in gift cards!

We were visiting Chicago and decided to give Uber a try to get around town. On Monday, 7/17/17, I requested a ride through the Uber app from our hotel to the Roselle Metra train station and Uber responded that a driver was on the way with the make of the car, driver name (Hans), and arrival time of 10:07 am. We waited and Hans did not show up at our hotel, but the app showed he was waiting for us at our hotel and the trip was finally cancelled by Uber and we were charged a wait fee. We had to send another request for an Uber pick up and the driver arrived and got us to the train station, but we were late for the train due to the first Uber driver not showing up at the correct location and had to wait an hour for the next train.

Our first trip on Uber (New York) was satisfactory. The driver was prompt and price was reasonable. The second trip resulted in two $5 overcharges after THEY cancelled our ride twice. Reading these reviews shows that overcharging is a common practice for Uber. We found both drivers to be pleasant and capable, and this review is not directed toward them. We will not use Uber again.

Your drivers that took me to and from Canoe are either a) stupid b) lying or c) honest that you APP told them to take me MILES out of my way to and from my favorite restaurant. Drive there I was taken through Brookhaven and Buckhead AND she took me on TWO side streets to rack up the miles. Drive back? She told me your APP told her to get OFF the I85 to travel through Buckhead. I had to TELL HER directions so I would not spend the night in her car. I want a FULL refund for both trips. I was 1/2 hour late for my dinner appointment. SCAM! Check out the GPS. Unbelievable. GPS it for yourself. Should I really have to give directions and WTF on the miles?

Today I pick customer up but I wait the 4 minute but he not come out so I did call to him. He not hold the phone so I did cancel it. He come out after I did cancel. I did said call Uber again because I did cancel because rider is no show. He told me that uber is cut money $11 his account. But whenever driver did cancel, uber not pay any money because driver is cancel. I did show to rider I already cancel and I show my account cancel is $ 0.00 so not get any money from customer if I did cancel. Customer need to call uber and refund money.

While staying in Champions Gate, FL, my daughter and friend got an Uber estimate into Orlando at $28 and the return estimate was $28. The first driver took them for the 30 minute drive and dropped them at Church Street after 11 pm. The return driver picked them up around 1 am and brought them back to the hotel 30 minutes and the charge was $63 and stated that it took an hour and 30 minutes. On the map you can see the drive around Buena Vista which was unnecessary. If you know Orlando, you know it's a straight shot on I 4. I drove I 4 that day and there was no construction. It took two emails to get an answer from Uber and they were all over the place with their excuses. Made no sense because it was a straight shot there and a straight shot back. I have used Uber many times but no more. I will use Lyft or go back to old fashioned taxis. How can this business survive with no real customer service?

After a night out one weekend, a friend called an Uber for me (because I was pretty drunk, and they wanted to make sure that I got home okay). While in the car, I felt like I needed to puke, so I opened the door and did so outside. NOTHING went inside the car, aside from a few small splashes on the plastic of the door. I offered to go buy a water bottle and rinse that off, the driver said that was fine, and while I waited in line at the store, he took off. Left a drunk 20-something girl on the street, not ensuring her safe arrival home. Both myself and my friend who split the fare with me were charged a small fee - UNTIL our visa statements came where we saw a $75 cleaning fee EACH on top of the ride charge. I spoke to many friends and acquaintances, some of whom actually told me that they puked inside an Uber, and were charged $50.

Uber has overcharged $150 dollars for a bogus cleaning fee. I have communicated with them letting them know it was a mistake since we took a very short ride and no accidents happened. They insist that the driver sent pictures for a mess in the back seat and that the charge was valid. There were two of us, we are in our 50's we were picked up at 11:29 pm and dropped off at 11:39 pm. The pictures are not clear, they show white particles on one side of black seat behind passenger seat. They are still insisting the charges are valid and no refund will be processed. Their time stamp on the incident report is 11:26 pm, obviously we were set up by driver. Shame on them, for what I see online this has happened a few times before. I am filing this report for people to be aware of this scam, take pictures before and after when using UBER services.

I have been driving for Uber for almost 4 months and never had any issues till recently. I received a rider's request, as we can only see the destination until we start the trip, I get to the pick-up location to find out that the trip is an 8 hours trip almost 9 hours which was from Iowa to Ohio. That wasn't a problem because I needed the money. I started the trip, drove to the destination and completed the trip with 5 stars. Right after completing the rating the app logs me off, suggesting that I get back to my home location for me to be able to go back online. The app froze and there was nothing else I could do in it. The red message suggesting that I go back to my home location was the only thing I could read.

On Thursday, July 13th, I received a text from a male driver that he was looking for me and then a voicemail. 45 minutes later, I received another voicemail from a woman saying she was looking for me at a location. I NEVER requested an Uber. I only signed up to this account on Wednesday, July 12th and used the service once to go from the airport to a hotel. Now I have a charge to my account for a ride I did not request or take.

I drove for Uber for about two weeks, and it went ok, wasn't making much though. Anyway long story short I am a smoker, and I guess (not knowing it) my clothes had some smoke smell on them, and some people complained about it, so Uber up out of nowhere sends me an email saying I'm fired, I had no idea at the time why, so trying to talk to any kind of intelligent life in the company I finally found out why, but they gave me ABSOLUTELY no warning at all! They never mentioned any complaints until they fired me, and all they do in response is send a pre-typed email to any problems you have. Absolute waste of time, don't ever try this company.

Uber is the worst. I call for an Uber, waited at the corner of the street. I saw the car moving on my itinerary/phone and he kept turning around and around. He then stop and walked over to the street. Didn't see him, but saw the car moving and he left. Came over to the side of the street but he never came. We called for another Uber. He came got me and now Uber is charging me $5 for cancellation. I didn't cancel that ride. I stood in the busy streets of Toronto waiting and waiting. He never came for me and they are insisting "it's accordance to their policy". UBER SUCK. Pay regular cab rate and get good service.

Spoke of how great Uber was but not any longer. After being cancelled on and I was charged then told yes next trip refund $6 that never happened! Again 3 more times since in Atlanta area drivers accept and call but then dont answer when you say hello and I end up cancelling just to reset my phone to try another driver! Airport trips etc. and I was charged again and again without it being my fault what-so-ever! A few are ruining it for the good drivers! Never get my money back! I am done. Will use Cab services from now on and Uber should guard a good thing because with social and reviews, easy come customers and easy go! I work hard for my money too!

I used the Uber ride on May 9, 2017 from O'hare to my home. Uber quoted $52.25 but then Uber charged my Citibank Visa $62.24 which is $9.99 overcharged. I contacted Uber to ask for refund but Uber refused at first. I then contacted my credit card company to dispute $9.99 NOT the entire $62.24. Uber then refunded me $9.99 to my credit card so I closed the disputed upon received the credit.

Trying to get help. On June 29, 2017 Uber started working in Long Island. According to uber if you want to drive you don't need special license special Insurance TLC license, not even a new car 2002 or newer. It sounded really good so I went over to a Marriott Hotel in Uniondale NY and fill out all the paperwork. It was hundreds of people doing it so I was all set to go just wait for June 29 to start driving. With a few days I receive a text from Uber saying going to call him but New York state you need a uber decal. One was already in the mail but in the meantime print a copy and put here in front of my car so I did just like I was told. Runs everything was going smooth.

Advised driver of the airlines I was taking. They were located at terminal A and the driver dropped me off at terminal C. I had to take a taxi for the same cost to get to the correct terminal. First time using Uber and will be the last. No one to take complaint.

Uber account hacked and they refuse to refund my money. I was out of the country on vacation and someone charged a trip for $37 to my account. I have been arguing with Uber that I was not even in the country and no one else has my account information or access to my phone. I can prove I was not in the country and obviously had my phone with me as I took pictures with it. I am 2 seconds away from canceling my account with them. If I could give them no stars, I would.

This is the worst Uber allows their customers to scam the drivers. Drivers will lie and say they weren't picked up and then uber charges back the driver and they have to pay for it. This allows customers to get free rides and this is not fair at all. My advice driver for Lyft, because Uber does not go to bat for their drivers period. I drove a person to a different destination per their request and they contact uber and said "I never showed up." Uber charged me the $20 buck so I lost on the fare and my gas money. This was not right at all.

Driver was OK, until we said he was going the wrong way. Then I said "We are gonna dock you one star." Then he said with a whiny voice "I could lose my job." We said "What destination are you taking us." He was not able to confirm our destination. As we were going away from our destination. He was very RUDE and said he was using an Uber app for directions. We said "Regardless, you are not going the normal route to the American Airlines Area. I go to Miami three days a week. I know how to get there many ways, but not the route you are taking."

I was returning from a veterinarian's clinic with a very old dog in the back seat. My return route carried me through a neighborhood in which I had resided for 12 years; and, the maneuver from a side street, across San Pedro Ave., where the incident occurred, had been made by me thousands of times before, without incident.

I used Uber 4 days out of the week going to work and going back home. Every time I set my ride Uber charge me a different prices. I'm going to the same place every time so I texted Uber about my fare. Then this morning one of their drivers was disrespectful. I had to call the police on the drive. He threw my personal things in the street like I was dog. While I was talking to the police I told the driver I did not know where I was. This all started over loud club music in the car. It's 5:25 am. I asked him to turn it down. It very hot in the car then the driver said "you ** this is my ** car. Get your ** ass out of my ** car **".

I have been using the service for the past one year. Your service is very good. Recently one issue is being observed while a cab is allotted for the ride booked. While the cab is already under a trip it is being allotted for the next booking as it is en route and about to complete its last trip. But it is not the case always. On 30-apr-17, when a cab was booked from my residence, the allotted one was somewhere at about 5km away and further 5km yet to go to complete the last trip and then to reach me.

Pre-booked a cab last night for this morning for 10 am to go to St. Michael's Hospital Toronto as have an appointment, the driver came and cancelled on us as they don't go downtown... Asked them to get us another driver which they said couldn't. Went to rebook and I have to wait for another hour which is unacceptable. On top of that they then charged a cancellation fee... Not happy???

Uber gave me an estimate of $17.68 off its app. Driver picked me up, no traffic, he didn't know where he was going, and I ended up getting charged $23.70. That's 33% higher than the estimate. Unacceptable. Next time: Lyft.

I texted UBER for a 6 minute ride and the first driver was a no show. I waited 2 hours, then called again. This time a different driver showed up but overcharged me $15.00! It was a creepy ride and UBER refused to refund my "cancellation" fee that I was incorrectly charged for the drives that never showed. Good luck ever reasoning with UBER. They don't care.

Got seriously duped by Uber. Got billed $419 for a trip from Napa to Tracy, CA. Same trip two days ago was $97. They slip the so called Black service under the rug and it is not clear at all that the customer is stepping on a mine with the super high charge. They have been totally unwilling to address that matter and reach a fair arrangement. There have to be consumer protection against such misleading services that differ dramatically in pricing from their regular services.

I was a 4.9 rated driver with over 450 trips. Vehicle depreciation, being contractor, dealing with ungrateful/cheap passengers, and fuel expenses were ok to deal with until Uber spent money and lobbied to have warrant checks and fingerprinting eliminated as employment requirement in Houston. Now the market is flooded with druggies, perverts, and criminals. Uber rather have thousands of sub-par drivers than reward good drivers. This keeps the surge down and in theory more people will use the service if the prices aren't surging.

Scheduled Uber to take myself and my daughters to the airport. Yes, THE AIRPORT... They cancelled 30 mins AFTER our scheduled pick up time. YOU CANNOT DO THAT! IT'S A FLIGHT! Called a cab, came in 7 mins!

I ordered an Uber drive. Once I ordered it gave an amount that the ride would cost of $7.40. The driver got lost in my complex and it took several minutes by phone to direct her to the correct address. Uber charged me a wait fee! The driver also got lost on the way to destination, which I didn't mind at the time. But now after being charged nearly $11. for a 7.40 ride, it bothers me. They also do not mention or include an order charge of more than $2.00 in the quote that is provided. If I'm being quoted an amount then that's what I expect to be charged. I won't choose to ride with Uber in the future.

Uber is charging me $165 for a Kansas City ride in which they said I vomited into the car. When I asked for proof, all they sent was a seat that had wet fabric but was otherwise clean. They refuse to drop the charge.

Uber offered me 50% off 10 rides thru July 2 however every time I request a ride they make sure to charge me half off of surge pricing no matter what time of day, whether it's busy or not. Basically half off means I am still paying the regular non surge price. What a rip off. And ploy to get money.

I requested a ride to a medical office that was 0.9 miles from where Uber picked me up. After driving a few miles I questioned if this was correct. I'm not familiar with the area and didn't know exactly where I had to be. The driver pulled into a parking lot and checked her gps and said her Uber app was incorrect. After going 8 or 9 miles I was dropped off at my destination and instructed to contact Uber for a credit. I never tried to change my destination and she always had the exact address. I was charged $20.25 for a ride that should have been 0.9 miles from where I was picked up. After several emails back and forth I am now being charged $15.67 because my ride wasn't timed properly! This is supposed to reflect my proper pick up and destination! If the driver makes a mistake or can't use equipment properly customers shouldn't have to pay for it!

they would just say "Sorry but your account has been deactivated." And when I emailed them again, they said they would help but that I should send them a picture of my credit card, my id, and my cellphone information in the about section. I send them that and immediately they write me again that sorry I am not allowed on Uber. Then why did they ask for my information? Are they stealing people/s info now and hacking their phone?

Their app charges toll when even their driver didn't pay the toll. At time when even the toll plaza is not there, their system charges toll. Their system is complete flaw and they just give excuse that it is designed the correct way. Please be aware when traveling in Pune by Uber. They can charge you toll when even they or their driver didn't pay it.

Uber mentions standard upfront charges for their pool rides but as per the promo provided for 8 kms I have booked a cab on Saturday at 6.02 pm where I was showing ₹59 however as per my drop location I was charged ₹349. I really don't know how I am charged so much & top of that the Uber driver does not have a customer care number & when I told him I would not be giving that money shown he started giving me dhamkis or it can be said that he started talking to me sternly that "If you do not pay I would not be able to let you down." However I gave him the money. This is very much unethical & wanted to say that I need my refund as soon as possible because I have sent innumerable mails to Uber & tried to make calls to the customer care but none of it worked out.

I purchased an Uber gift card to be able to get myself around to some very important places that I need to get to such as the doctor's office and pharmacy. Uber prints its store-bought gift cards on cheap, flimsy, unreliable paper. After purchasing my Uber gift card with 50 dollars cash (because my credit card is unavailable for use at this time) I proceeded to scratch off the covering of the code so I would be able to immediately redeem it, apply it to my account. Only when I did the numbers were unreadable, illegible, and part of the gift card paper had come off. There is no way at all for me to be able to read anything under that, it is beyond disgusting and despicable.

I was waiting in a long line for a bus to get to Greek Theater from satellite parking. Several people started calling UBER. So did I. Was texted that driver was on way. Never shows. Then received text that he was unavailable, so another being sent. At that point I replied to Cancel, as we had made the bus. Charges were later sent to me. I tried to dispute, but was told that the ride was complete. I replied that someone must have taken the ride, as I had cancelled. They would not refund.

I use to use Uber all the time until this past week I purchased a car. After I got my car I received several charges from Uber on my account. I immediately informed Uber who advised me it was indeed on another customer's account. However they have done NOTHING to try and rectify this issue. They have the worst communication system possible. No one has responded in two days and they didn't even refund me!! I will also be putting this review on BBB. UBER IS A BUNCH OF SCAM ARTISTS AND I'LL NEVER USE THEIR SERVICE AGAIN.

My 13 year old child was able to independently create an account and be provided services. It is against the law and supposedly the company rules of service unaccompanied minors. This happened in the past with my daughter. It is scary for me as a mom and hope the company will modify their registration process to ensure that clients are 18 and over or have parental consent to waive that requirement. So sad.

I had been a customer for over 2+ years without one complaint or bad review on Uber. While traveling in Mexico I had an extremely awful experience with another customer on Uber Share to the point that the woman was irate and offending me, but Uber decided to cancel my service without even once hearing my side of the story!!!! I contact them numerous times via email until after the 3rd attempt I finally received a pathetic email stating I am no longer a customer. They stated they opened an investigation, but yet will not share any information! If this is how they treat their customers, I definitely prefer to utilize Lyft. User beware of Uber and their horrible customer service. Don't expect them to even hear your side of the story! No wonder they are plastered negatively all over the news for good reason!

My husband and I were visiting New York City. We used the Metro and buses most of the trip, but we were going to Carnegie Hall for a concert in the rain. We didn't want to get wet, so we requested an Uber for the first time. We waited where we were told, on the sidewalk, in the rain, with time to spare. When the Uber driver texted that he was there, we didn't see his car at all. We tried waving at people, but we didn't see them and no one stopped. Then, the drive was cancelled by the driver. So, we waited another at least ten minutes for another driver, which ended up getting us there. The next day, I was emailed that we were charged a $5 cancellation fee for the first ride we never took. My big problem is that when I contacted Uber, they did not understand and didn't do anything to fix it. I did not cancel the ride, and we were standing where we we're supposed to. I won't be using Uber again.

Totally unprofessional driver - First when he did not pull up to location he waited across the street from the location. So my son and I had to walk across. NO problem. When we get to destination my hotel was across the street I asked him to make a U-turn and drop me in front of my location. He told me he wanted to go straight so he wasn't making U-turn. He said he would have to go around the block. I said fine with me. I told him I was going to report him. He then sped up the car to the middle of next block and told me and my child to get out and I did leave without incident.

On June 11, 2017, my wife and I attended a Dave Matthews concert in Chicago. Afterward, we were directed by staff security to walk to Michigan Ave. adjacent to the Museum/Aquarium/Planetarium campus to acquire a ride back to our condo as only vehicles leaving the campus would be allowed on the campus roadways. We called for an Uber at 11:06 pm and it was confirmed. We were standing in front of a condo called 1130 - address 1130 S. Michigan Ave. The Uber confirmation indicated our pickup spot would be 1131 S. Michigan Ave. Since there is only a park/greenspace opposite 1130 S. Michigan Ave. we figured the pickup address meant...We had to cross the street! Not an easy thing to do -- Michigan Ave. is 8 lanes wide and BUSY, as you can imagine after a concert with 30,000+ people.

I placed an order on Uber Eats app. Less than a second after I placed the order I noticed I had order 3 subs instead of one and I wanted to remove two of those subs and keep only one along with the other stuff I had also ordered. When I call customer service they are telling me that nothing can be changed or canceled because the order was already prepared. In less than a minute from placing the order and calling they had prepared the sub. Yeah right. So pretty much I'm forced to pay for 2 subs I didn't want. And in the Uber app it gives option to cancel or change your order but when you call they tell you no you can't, so I see it as false advertising.

Uber has a program called Ride Pass that they have rolled out to a lot of Philadelphians. In exchange of a $20 fee, the user would receive UberPool rides at a flat fee of $2.99 and UberX rides at a flat rate of $5.99 within a designated area for a total of 28 days. The only stipulation, is that if the full value of the ride exceeds $20, the rider must pay the overage. (i.e. if a pool ride costs $24, the user would be charged $6.99). Easy right?

I purchased an Uber Smart Pass a week ago and I've noticed several lies within their promotion. When I first purchased it, the app told me that anything under $30 would be covered within the Smart Pass range. Now that verbiage has changed to $20. Also, since purchasing the Smart Pass, Uber drivers have been canceling rides left and right. I've had drivers arrive AT MY APT. and cancel the ride for no real reason. The most annoying part is being charged $5 each time. I can't comprehend why the service charges YOU whenever the driver cancels. That's insane. Charge the drivers for being inept or money hungry for a "better ride". Don't punished your loyal customers.

I wrote to Uber, "Your previous drunk driver crashes the car far away from my destination and you still charge me. He leaves me in the middle of nowhere. And again I have to pay more for another Uber which is more far away from my destination and you again charge me for that ride. I kindly ask you refund everything in the scenario where you would have killed someone."

2 times I had the incorrect fare charged. On 2/14/2017 was quoted a price when I requested ride and was charged double. On 5/31 I went from 12th and Locust to Ivy Ridge Train station. I was quoted $7 when I Requested the ride and was charged $19. It was 11:46 and the driver was Derrick. He had a Volkswagen Routan. He was very Nice. Since this happened twice, I feel that Uber is ripping off many people. The drivers are very nice and friendly.

On June 5th, I had requested a ride from your business. And the experience that I had was incredible because your employee Michelle I didn't get her last name, but she waited with me until my supervisor got there. I really appreciated that. I would really recommend your business to my friends and family. Thank you again.

Uber mentions standard upfront charges for their pool rides but if the person you are pooling with cancels the ride, Uber will introduce dynamic charges and charge that extra amount to you. And i guess they even charge the person who cancels. So in a way Uber is making 2 way money. They charged me 3 times the normal charge for a ride where another pooler cancelled the ride. And now they are fooling me saying that since the distance travelled was more than what was entered originally they are charging me more. But actually distance increased because the driver had to pick up another pooler. Now this person didn't turn up. So entire money load comes on me.

Last night, I received a text from Uber stating that the email address on my Uber account was changed. Since then, I have not been able to log into my account. The hacker also changed the password. Everywhere I look, it all comes back to having the correct email address on the account. I have tried contacting Uber to resolve this problem - there is no phone number and the given email address does not accept incoming messages. The only way to contact them is to fill in a contact form on their website and hope they call.

I am a driver for Uber and noticed I am getting shorted on my pay. I was sent 5 miles to get a rider for a 2 mile ride. Made $2.74. Uber charged the rider $5.96. Uber took $2.30 for themselves then gave me 75% which made my real pay 46%. Uber cheats their drivers. On the 500 plus rides I've given they have probably cheated me out of a few thousand dollars and customer service is a JOKE!! WORSE THAN Comcast.

I was delivering Uber Eats to a client and the client called me a **. Then the client called Uber and lied and said that I had a gun. Uber shut me off and said they were investigating. They didn't allow me to make income through Uber for over 4 days which seriously jeopardizes my living. I am taking legal action, have cut my income when I have done nothing wrong. There is nothing to substantiate their decision except what the client said which was a lie. I have very high evaluations from clients and they have not taken that into consideration. Drive with Lyft and not Uber.

Horrible... All I will say is I'm being charged a cleaning fee by Uber and the incident did not occur on my ride. This obviously happened on another ride or the driver is a complete liar. I will never use them again.

I arrived at the train station and since I missed the bus and now it take 40 mins before another one to come, try to request an Uber. My phone died and shuts down while it was searching for a driver. I assumed that deleted the transaction because the phone was completely dead and off. I decided to walk home. This walk is 30 mins from the train station with some area with no sidewalks. I make a stop at the store half way home. I get home plug up my phone, check the email and see a receipt from Uber. They charged me for the ride as if the driver reported that he picked me up and dropped me to my destination which didn't happened. I walked 30 mins to my front door. I filed a complaint and their response was after review of your account we believe you made this trip.

I have booker Uber go cab through Uber application, from my place to Bangalore railway station platform 8. Cab came at expected time around 6pm but later driver stopped the car and he asked us to get down from the car without cancelling the cab. We have to catch the train at 8:00pm. But because of this we missed our train. Uber doesn't have any valid contact number so that we can reach out to them. I have prove of that trip that driver didn't cancelled the cab until 9:30.

I ordered a car and was quickly picked up by driver Dramane. When I arrived at my destination I tipped Dramane $8.00 for a $21.81 fare and I left. I immediately noticed that my cell phone a Samsung Galaxy S7 was missing. I called as soon as I could get a valid number from UBER (NO CUSTOMER SERVICE TO SPEAK WITH) AND CALLED. The driver did not answer his phone and after continuous tries he Dramane finally picked up after about 15 minutes of me calling nonstop. I asked him to please look in the back of his car for my phone. He told me "I have a client and can't". Bullcrap. He should have done so immediately and from his responses to me I could tell that he was acting very shady. I have no doubt that he did find my phone and kept it. Which means HE STOLE MY CELL PHONE AND UBER DID NOTHING TO HELP ME. NO CUSTOMER SERVICE AT ALL.

My Uber account was locked because Uber claims that I have outstanding charges on my account. At this moment, I have 5 supposed outstanding balances on my account from Ubereats. I say that it is supposed because I was charged for all 5 transactions and the money has been taken out from my bank account and paid for. I have been emailing back and forth to Uber about this, but every time it is always someone different replying to me and it is as though they do not even read the previous replies. All they keep telling me is that the charges are legitimate. The first time they told me it is legitimate, then I relied and told them that I was charged and I have my bank statement to prove it, then the next person tells me that it looks as though the charges were disputed and refunded to me, then the next person tells me the charges are legitimate and does not read the previous emails.

I do NOT recommend this company. On top of my $33.29 ride, they charged me $250 FOUR TIMES! That's over $1000 for a 10 mile trip! And to make matters worse, it was my birthday and it was ON THE WAY to the restaurant with my wife. There was no damage or anything that we did to be charged this. AND THEY DON'T HAVE A PHONE NUMBER so I have to email them and they have yet to respond and it's been HOURS since I sent the email. I do NOT recommend this company as they are a scam. Just do yourself a favor and use LYFT as I've never had an issue with them. I want my money back, UBER!!!

Uber driver, Zlata in New Orleans charge me for a cleaning fee on coffee stains that were existing in her car up on my entrance. No questions were asked, the driver just assumed I made this mess and charge me a $40 cleaning fee. Uber did nothing to assist me in finding the correct passenger and instead still kept the charge on me.

I have had so many negative encounters with Uber is not even funny. They took out money from my account several times for trips I didn't take. I used to use them to get to my job and there was always something with them. My last experience I had order an Uber to get to my job. They took the money out of my account. I saw in the map that the driver was taking the trip without me when I had 7mins outside waiting. I called the driver and she hang up the phone. I had to take the bus to work and I was late. Last but not least I got a warning in my job for being an hour late. There was another time they took $88 dollars out of my account for going to NY paying two tolls. When I only took an Uber to my job. I'm done with them. I deleted the app and never again. Lesson learned.

Uber first tried to charge me for 2 incorrect rides that I did not take. When I disputed with my credit card company- Wells Fargo - they ONLY removed the rides I did not take. Uber is stating I did not pay for the 2 rides I did take. I sent proof of screen shots from wells fargo site and even spoke to wells 2 times where they say I did pay and it was not retracted. You cannot call Uber and speak to someone. They just keep replying back that I did not pay. I cannot even book another ride.

When I used the Uber App to request a ride share from the ATL airport to an address, the economy rideshare quote was $28.76. After I booked the ride, I received notice that I was pooling with someone else, which was expected, but my fare increased to $36.00. Overcharged fare. When I contacted Uber customer support, the computer generated response stated that the fare was correct and refund would be given. When I replied with the attached supporting screenshots of the quoted fare and actual fare charged, I received the same generic information with no mention of the supporting evidence that was included submitted.

WARNING: Take a screenshot of the fare you are agreeing with Uber to charge you, you may need it when they change the fare later. Uber increased their agreed to fare with me after the trip was in progress. When asked about it they denied it. Disputing it they then said their driver may not have taken the most efficient route possible. Fact is he did take the most efficient route possible as if that would give them a reason for raising their already agree to fare anyway. I can not trust them and will not give them another chance so you need to know this happens.

Uber did not record a trip I made as a driver. I reached out to them with specifics of the trip I completed and they basically said if I didn't have exact records of the trip they couldn't prove I made the trip and didn't provide me with an explanation as to what could've happened or who I could reach out to to file a complaint. I signed up with Uber because I thought it would be convenient not to drive people around for free. Very disappointed. If you choose to drive with Uber be sure to screenshot or document your trips because if your money goes missing they will not help you!

First, my complaint is Uber REFUSES to call anyone so you can have a conversation about your dissatisfaction. Second my complaint is that they are running a bait and switch that is unethical. My TRIP: THE ISSUE is that their app told me I could USE UberX for a trip from the Indianapolis airport to my house in Cincinnati and the fee would be $115. I checked it 3 different time during the week to confirm the rate wasn't a error. When I got to the Indy airport from FL I checked it again and the app said my cost would be $115. WHEN the driver showed up tells me that I can't use UberX but had to select UberXL because of the distance of the trip.

My name is Scott and my husband was working for Uber. He had a ride with 3 people in it. When they got in they had a metal smoking pipe that they put out on the hood liner of my car. The pipe was left in the car and a burn hole in my car. He sent pictures to Uber and they said that they needed a quote. So the first quote we got was almost $2000 from Chrysler since that's my car. We only received the quote over the phone. It was too far away to drive so we called Chrysler near us. They referred us to a person that gave us a quote of about $300. He sent the quote to Uber and they got back to him today.

My Uber Account was hacked today. Uber does not have a customer service line that you can contact. I was unable to log into my account to remove my payment information due to the hacker changing the email and password onto my account. Uber's site says to send them an email and someone will contact me within 24 hours. That's not acceptable. I've had to cancel my credit cards right before Memorial Day Weekend which doesn't make for a pleasant holiday. Thanks, Uber, for your ZERO customer service. I just want everyone to know that there is NO one to call if this happens to you.

I am wondering if all the Uber drivers are given the ability to actually fire clients... making it so that they and their families can no longer use the Uber service and on top of that... rob that person of $50? There were 2 cancellations on this evening both by the same driver in the same hour. On this night my 18 year old son (who had struggled from kidney failure since birth and whose growth was somewhat stunted) was hanging out with friend at the "sci fi factory" near Keller TX was ready to walk the 1.5 miles home when I told him just to wait and I'd get him an Uber. The Uber driver pulled up... took one look at my son and screamed "you have to be 18 to ride!" Then he pulled away leaving my son standing there. Never asked for ID... never even gave me a call!

I noticed that the reviews for Uber were low on this site so I felt compelled to share my positive experiences with readers. My husband has been using Uber for quite some time because he does a lot of traveling with his occupation. We used Uber together on our trip to San Juan Puerto Rico recently and every ride was 5 star and top notch. The drivers were friendly and professional. All of the vehicles we rode in smelled fresh and clean. We actually had a taxi driver harass one of our drivers and although we had our Uber driver pick us up at the business next door to our hotel, the taxi driver could tell it was Uber because my husband had his phone in his hand & we waved to the Uber driver. I can honestly say that due to the taxi driver scaring me by bullying our driver, I will NEVER take a taxi again as long as I live. Last I checked, we live in a capitalist society and competition is good for us. Taxis should not have a monopoly! I highly recommend Uber.

I started driving for Uber because of the referral bonus. Figured why not drive and I get 300 dollars and my friend who referred me get 300 dollars. Fast forward me completing the 40 drives they tell you to make in a month, in a week and they say that, "We didn't mean the money was a bonus on top of the money you made. We meant that you were guaranteed to make 300 dollars giving 40 rides." Of course I was. That's no incentive. Lyft pays out the 300 dollars the moment you complete the trip. I complained about this stating I do not want to work for a company with such bait and switch practices and instead of resolving the situation they deleted my driver app and my rider app and didn't even let me cash out the 100 dollars I made that day.

I open account with Uber company to be easy for to use a car service. In less of month I got in my check account more of $200.00 in charged for ride with Uber. I tried many time to contact with them, but, the only way by messages (taking long time) and coming with the questions and nothing to solution my complaints. I called my bank and closed my check account!!!

I just want to highlight the inconvenience that has been provided by your company app to my friend: Apoorva **, her account has been blocked since a week now and we both have been trying to get in touch with your company via email and all we get in reply is that your system raised a flag and blocked us. Lol. "FLAG just because we were updating email address." And you want us to also "Appreciate your understanding in this regard." - LOL. We have all our invoices blocked in that account. Hence it's a request if someone with some logical sense can have a look at her account and get it sorted for her. Systems can do errors, but who accepts their mistakes these days. All we want is our invoices and we will make sure never to bother Uber again for any ride. Ola is way more better with respect to quality app.

I use my corporate card for business trips when I use Uber. My company told me I have a charge for $3.80 that I need to show proof for so I went to my Uber app and seen that I never took a trip on that date. I reached out to Uber and explained to them that I was charged but never took a ride. The first response was someone telling me to send my bank statement and they will be happy to reverse the charges. I asked my job to provide proof as I don't get statements because it's my corporate cards.

Uber, for JFK your pools should only be with other at airport passengers going to Manhattan. Not take an airport passenger in a local passenger only going 2 miles adding 45 minutes to the trip to get off the main route to the city.

I am an Uber driver. I want to comment. I try not to cancel. I have had plenty of riders when I show up at their destination are not ready. I usually call them after 5 minutes, most of the time they are on their way and I wait. I have had some whose phone goes to voice mail and I waited a few more minutes they come or they don't so I cancel. Uber drivers do not get paid if they wait after 5 min and the rider cancels which has happened to me, which pissed me off, especially when it is a long trip. Riders need to be outside on time or call the Uber driver. I have never canceled due to a destination, but better yet, who wants to maybe drive as I did a long distance and upon arriving have the rider cancel and don't get paid. No excuse.

I recently booked a Uber and I had to catch a train. The driver agreed to come and I continuously called him and directed my location. After 30 mins waiting for him, he cancelled. I have missed my train too. Uber charges for cancellation every time but what about the time when the customer suffers for driver's cancellation. Who is going to refund my amount. Uber is the worst experience I had and this continues to happen every time I ride with them.

My family recently visited NYC and my dad has had great luck using Uber in other cities in the past, so when we couldn't get a cab easily, we took Uber quite a few times over our 3 day trip. Some trips were great, some were just okay, but one of them was beyond bad. We were traveling from near Times Square to Battery Park (we had reservations to be on Ellis Island at a specific time). We selected Battery Park as our drop off point, and told it to our driver again when we got in the car (the dirty, smelly car).

I have $150 in Uber credit and have been trying to get a ride for over a month. Every time I try to arrange for a ride I get an error message. I've been hoping to get some assistance from Uber support staff but after almost 35 emails I still can't use the service and they refuse to refund my $150. They keep thanking me for my patience, but I'm all out of patience. I've also literally spent days trying to get some assistance, or maybe a ride? Their customer service is nonexistent and amazingly frustrating.

I am very frustrated with Uber. 2 days I missed my bus because of Uber and their foolishness beyond my control and I want my money back. I am dissatisfied with not being able to talk to 1 person instead of 3 and 4 different people by email through the Uber app. Ridiculous!!!! This all started last Friday 5/5, I requested Uber at 6:28, my Uber took a few min. but Pineda came at a reasonable time. My stop is 5-6 min. from my house but the stupid Uber app told the driver to go in the opposite direction to get the other rider 15 min away and therefore made me miss my 7 am bus. So I then had to take another Uber because the next bus was 7:35 and that would have made me even later for work. Not only that but I have taken this ride several times and it cost $6, why was I charged $9.30. The receipt even says $6.26. So now I have to request another Uber to get me to the train. That was another charge but it looks like they took care of that one from Friday.

I decided to try Uber Express Pool after work because of its advertised lower fares. I scheduled for an Uber Express Pool on Monday at 4:56 pm - 5:01 pm with a fare for $3.75, which is pretty decent. I had no issues. Because it went so well, I decided to schedule an Uber Express Pool again after work on Tuesday for the same time, 4:56 pm - 5:01 pm. Surprisingly, it was the same price, $3.75. When I finally got dropped off home, I received an email receipt saying I was charged $20.61 for surge pricing, booking fee, the distance and time it took to drop me off.

I have had a few issues with Uber in the past few weeks and overall, I am disappointed because I feel that my time and money are valuable and this is not being respected by Uber. The most recent issue was yesterday, when I ordered UberPool, however was charged an UberX fee. If you look at my past ride history, I am well aware of how to order Pool vs UberX. The same thing happened to me on 5/1 (UberX instead of Pool), however I believed it was my mistake and did not say anything. Yesterday, however I was very careful. The difference between Pool and UberX is significant and I am frustrated that I have paid so much extra, for no fault of my own. What is worse is that when I wrote to Uber Support, I was given a generic reply where they had not even attempted to fill in the automated blanks, and they would not respond to my messages.

I booked an UBER x car from Grand Central to Bed-Stuy and was quoted about $23. Driver was on his way and I got a text that said the fare changed due to increased demand. There was no other information on the app on the fare increase. I texted the driver and asked how much the surge was. He texted "2.2" which I thought was $2.20 or about 10%. I got a receipt for $67.00!!! Or 2.2 TIMES the fare. Numerous emails late and they only want to give a "Courtesy credit" of $18, still paid $50 for the fair quotes at $23.

I ordered a ride to get to work, the ETA said 15 minutes. The driver showed up in 8, and while usually that would be seen as a positive thing, I was not ready to leave yet since I thought I had 7 more minutes. Uber has a feature where the driver cancel the trip 5 minutes after arriving at the destination and it automatically charges the customer $5 even though no service was provided. This happened to me all within the 15 minute time frame I originally agreed upon with the initial Uber request. It's only $5, but it's a matter of principle. On top of this, their customer service is nearly non-existent as they don't even have a phone number to discuss this with anyone. You can only correspond through email which is very impersonal and a massive hassle. I cannot believe how shady they came across with this.

I own my car... never rode with Uber. I have been charged through my card and email address with my card in my possession. I have not been able to contact a live person with different attempts. My son living in another city with his email address and my card numbers with no history and no Alert to my address... All of this has been reported to no avail. To ride Uber and never have, I have tried emailing with no response. They have my and credit card information. They have recorded my son's name, address in another city, with my credit card info... with no travel history that we can see and I haven't receive an Alert on my PC. This information has been reported... with no results... No live contact.

I tried unsuccessfully to get a ride with Uber. My first driver cancelled on me without an explanation. My second driver took twenty minutes to try and find me, but could not because of road closures (Lyft was able to find me just fine by using a traffic app). Uber charged me a cancellation fee for the second trip and now refuses to refund me despite it being their fault. The driver told me to cancel!!! Uber's customer service is only through e-mail, so they sent me abrupt e-mails refusing to refund me and closed out my ticket.

First time using this company and last one. Uber has a glitch in the system and the driver was directed to another address. I called him and he refused to come to my pick up location and Uber charged me $5 fee for canceling. I ordered the same service for a second time. The same driver and the same issue. He was sent to another place. I had to walk one block. Upon arrival he showed me Uber sending him to a place that I did not request.

I have been in contact with Uber several times on different matters, one of them being that I had purchased an Uber gift card and was using it for my rides, uber charged my credits on my account and also charged my bank account. They had returned most of the rides back to my account except one. No matter how many times I have contacted them, they still have not given me back my money. I also had an issue with a gift card that had been purchased, it did not make it into my account and no matter how many times I contact them using their email helpline, they still have not put it on my account. It just turns out that the service is not worth all of the trouble, no phone number, no customer.

I'm informing you of some issues that are occurring while using these services. My girlfriend uses uber 5 days out of the week to go to both her school and her work each day. However, we have noticed more lately that the uber drivers keep canceling the rides. It will say they are arriving in 13 mins or however far they are then when they get close they cancel the ride so we request another trip but no 1 is available or it takes up to 15 or sometimes 20 mins to even get another person to accept the request.

My Uber account was hacked Monday 5/1 in Russia. I have tried every avenue to contact Uber, phone and email no longer active. They say to log on but that is impossible due to hack. Have replied to every bill, get Russian answer, I suspect auto. Did get email, they changed password. No reply to that email either. They reversed 12 charges but they keep coming, 2 more Tuesday night and 3 today.

Do I have to give them "One star"?? I had tried to schedule the ride thru the Uber app and it said the request had failed and was not scheduled.The app would not let me redo the ride request, so I went and ordered a ride from Lyft. The driver from Uber showed up so I took the ride and had to cancel the Lyft ride, which I was charged $5 for canceling. I would like to be credited the five dollars I had to pay for the Lyft ride I had to cancel.

I was picked up for a ride to the Atlanta airport on 4/27/17 in what was supposed to be an UberX. Uber's stated standards for an UberX are a 4-seater car. But I had to ride in the FRONT SEAT of a teeny-tiny, red 2-seater. I had to hold my luggage on my lap because it was so small. And worst of all, it was driven by somehow who didnt know how to operate the GPS. He said, "Sorry I dont know how to use the updated system." For more than half the ride, the GPS kept trying to redirect us back to my house (the starting point). I was having to try to figure out how to operate the system for him. Which is not what I paid for! It was incredibly stressful.

I just wanted to know why Customer Rating is displayed on Uber app... What it is related to... So based on this rating, do drivers have authority to cancel our booking?? Or just to show customer that you have to keep quiet if at all you are unsatisfied with the experience... I mean we should give a rating of 5 to all drivers so that they should give us a rating of 5... From my point of view, customer should have a chance to rate a driver as it can be useful for other customers while selecting a cab... But in this case, I just wanted to know why you are providing drivers to rate us... So in this case, as how Uber drivers will be asking us to give rating of 5, we should also ask them to give rating of 5... So do I mean it correct??

So I am away in Vegas and I called an Uber for my daughter in Los Angeles to pick her up at school and take her home. I've done this tons of times with Uber. The school 10 minutes or 3 miles away. It is straight down the street. So I see a charge for 12 dollars and I look and I see the Uber driver picked up my daughter, drove past my house and took her 20 minutes out of the way and then took her back home. So I say that has to be a mistake. I dispute it. No way a 10 minutes ride is more than 10 dollars and I picked a Uberpool so no more than 6. The driver picks up a second person DOWN THE STREET FROM MY HOUSE and goes and gets on the freeway. My daughter let him know he's going in the wrong direction and he still take the second person home and then bring her back. Making a 10 minute ride 30 minutes.

Multiple experiences with Uber India via email has convinced me that their staff's competence, training level provided to them by Uber India and their internal group who frames processes for non US countries SUCK BIG TIME. I have used them in the US sparingly mostly to & from airport trips. Never had an issue with promptness, billing and quality of ride. Ride quality - one expects clean vehicles on pricier rides. Nopes. Many stink worse than a public transport. Billing - despite using same credit card on multiple previous occasions, I am told they can't charge it on some of the rides.

I contacted Uber and driver canceled late with me causing me to miss my appointment that he was to take me to. I took a taxi at the last minute but was still too late. Wish I had called a taxi to start.

I drove for Uber for about 4 months in Tucson. Riders are a bunch of crybabies who will leave a 1 star review if you don't let them drink their coffee in your car. Uber has fostered this mentality with its feedback system giving the rider a disproportionate amount of power. It was common for a rider to be disrespectful or abusive. Riders Never tip. Getting paid 95 cents per mile is nothing for what you put up with: traffic congestion, unreasonable riders, canceled rides, wear and tear on your vehicle, increased insurance rates, long waits at the airport, drunk riders, etc.

Been charged extra ride. Not one spot. 10 time is hilarious disgusting and I'm professional. When I look at my bank statement overcharge me many times in one day. From 7 to 10 charges to my debit card value of almost $300. I new to Uber and I'm very dissatisfied with this. Outcome are usually much every trip I make with my banker. Stay mad. But when I see you there I'm charging just one day 5 to 10 times. It's very unfair to me. Sorry I will never use Uber again.

I had requested a pickup and app showed 3 minutes, then 6 minutes, then 7 minutes so I cancelled and decided to get the bus. While waiting at the bus stop about 5 blocks away, the driver called and said he was there. I told him I left but he asked me to wait for a couple of minutes. Despite the fact that the bus was only 5 blocks away, he couldn't find me. My dumb decision as I let two buses pass by and as the 3rd bus arrived, my driver pulled up and told me he found me because of the passenger in the car. The first thing was that the driver was new, ok no problem, but the car had the overwhelming smell of flowers that you couldn't breathe. Then he took me on a circuitous that resulted in me being trapped in downtown traffic the complete opposite of my direction.

I made an Uber reservation and after waiting for several minutes, the driver never showed up and then he cancelled the trip. I have 2 issue here: On top of this, Uber charged me with a cancellation fee, how ridiculous. I then again tried to reserve a ride, and now they charge me with $33 more with a reason of high demand. This seems like an on-purpose rip-off or a fake demand created. Will never use UBER again.

Driving for Uber was a bad experience. There is one enrollment office in South Florida and you are treated like cattle. When you become a driver, your app does not always work. There is no follow-up system that allows review of drives completed and so verify your earnings. Phone calls are not answered and messages are not returned.

I was charged a cancellation fee when an Uber driver cancelled my call 2 minutes prior to arrival. I tried to get a refund and they would not give it to me. Uber does not have the right to refuse a refund due a driver canceling trip. This is downright fraudulent. Driver canceling trips has nothing do with the customer. I will never do business with this company again.

The other day I took Uber to my physical therapy appointment. I go using Uber every two weeks. I have been using Uber for this for about a year. I go to my appointment and return straight home. This time I was overcharged by more than $12 dollars. Uber claims I changed my destination on the return trip to my home. Obviously the driver neglected to report I had reached my destination before he continued to his next location so I was charged for those miles. Uber refuses to acknowledge the error and after numerous emails only respond with the same canned response. They won't even check with the driver or my trip history. And no phone number to speak with a live person. They don't care about their customers. I am switching to a different company.

After using Uber (linked to Paypal), my Uber account was hacked. I received a text message in a Russian language. If I'm in Florida, how can I be using Uber in Russia? Hello. Next two large charges appeared on Paypal. Paypal immediately rectified the situation and imagine that they actually provide a phone number where you can call them! Uber. No. The hacker changed the name on my account and password so I can't log in. I've made 10 attempts to get this fixed - to no avail. Uber won't let you talk to anyone. And if you can't log in, you're hosed. My credentials have been compromised and they could care less. I can't even cancel the account. UBER BEWARE. What a scam operation. Guess my next steps will be an attorney.

I requested a ride via Uber last week while I was at the San Diego Padres stadium with my kids. The driver assigned to me claimed erroneously that "roads are closed" and simply gave up. Roads were not closed. No attempt to establish a separate meeting place. I suspect they got a better offer on another ride and ditched us. Took a real taxi cab and got to where I needed to go. I then found Uber tried to charge me $5 for the "experience". I disputed the charge and got that taken off my credit card. Not paying a penny for botched service. I will never bother with Uber again, period. You may pay more for a cab, but it's worth the added investment to ensure their commitment to pick you up will actually be honored and carried out professionally, unlike amateurs off the street.

Recently I got charged 2 $5 cancellation fees for requesting rides I did not request. I have no idea how they got requested and Uber not only didn't help but charged me for it! The fact that I have never cancelled a trip, that the requests were 10 mins apart (odd), and the customer is always right (if you want them to return) should have been enough for them to waive these fees. But they didn't. And I couldn't get anyone on the phone only email. They kept sending the same boiler plate email that they had investigated and the fees were legit. Terrible customer service that is going to cost them money. My husband and I were using them for work and personal and have since deleted our accounts. Now using Lyft.

I have never used this company but I magically got a charged from them at 4 in the morning when I was still in bed a sleep. It was a headache I went back and forth with this disrespectful company all day long trying to figure out where my card was used. But they had not will to help me, no matter how many times I told them I have no account with them they kept asking for my account information with them. I think it is so wrong they will protect thieves that work for them and won't do a thing about it.

I was charged a cancellation fee by a driver I never requested. I was already in vehicle with a driver who was completely confused because the requested Pool had him pick up 2 people from same location. I send Uber a message explaining this and they issue me a $5 credit to account. NO, I want a $5 credit back to my bank account! It may seem petty to some but I control my funds not Uber or anyone else. I explain to them I want refund to my account and their response that in accordance with their cancellation policy it can only be credited to my account, I've looked at the site and there is nothing that visibly shows cancellations are only credited to accounts. And if I'd known about this policy I would've discontinued use with Uber long time ago.

While leaving Coachella festival on Sunday we were required to first go through the app and we would receive a 6 pin code to give to the driver. While he wouldn't give me his name I was able to get his license plate number California plates #**, make and model of vehicle was a jeep Cherokee. This man refused to give us a ride because we were heading to Indio and told us he would only give us a ride if we were going to Los Angeles or Orange County. This is the worst customer service as we were ready to go home and he just straight out denied us a ride because he would not make the money he wanted by giving us a ride. You guys shouldn't hire people that don't care about customer service and just deny people a ride because they simply don't think it's worth it.

Me and the birthday girl my best friend and one of her friends went out to celebrate her birthday. The plan was we all pitch in for a ride there and back and since we all lived in the same direction we would just have the driver drop us off individually until he reach his destination. (Which we normally do with no problems) We dropped off the birthday girl 1st and then 5 blocks away it would be my turn, but this driver refuse to turn into my parking lot which left me no choice but to just have stop in the middle of the street to let me out. As I got out in a hurry I dropped my keys in his Van. I had my friend contact the third girl but she was too drunk to pick up.

An Uber driver named Andrew driving a Ford Fiesta ** verbally assaulted my daughter and her mother. He called them both several **. I heard the commotion and came out to see him circling the block for a second round of profanity. I found out later that he used physical contact trying to remove them from his vehicle at the wrong stop.

I recently applied to drive for Uber. It's been weeks and I still haven't heard anything. I have a clean driving record except a ticket I got a few years back because my license had expired because I moved addresses and never got the letter to renew and due to my busy schedule I never even thought to change my license at the time because of the move.

This "company" never responds to Emails or complaints... even wrote to the CEO (travis@uber.com) and no response. The app sends error messages with a link that goes to a page that says "Sorry, we couldnt find that page". Unfortunately Lyft does not operate in Kansas City, Missouri... so we are SOL.

Uber should review how to serve his customers. To delete my Uber account, it takes me 2 days and more than 10 messages-conversation with Uber Help Staffs (please review the history of messages)! It make customers like me scare and bore Uber! Let customers delete their own account as easy as creating an account! They also have no official notice by email to me about deleting my account and credit card informations.

I have to have my vehicle inspected, no problem there. There was an option that I could do it via video chat, so I did. Through the Uber inspection page/site. Well they have no clue what I am talking about and that I have to upload documents that I was not given. I was told via video chat that Uber would get the inspection right away, 2 weeks later and still they do not have anything. I have tried to get a hold a person to verbally talk with and nothing. Just emailing and then there are more than one person trying to help and then it get aggravating. I think they have the worst service as far as helping the drivers. I am about to no longer drive for them because this is just getting out of hand. If you want to have great drivers give them better service when it comes to helping them.

Driver never picked me up and I was charged a cancellation fee. He never arrived. I was waiting outside. He never found my home address. I contacted Uber and this was their reply: "Thank you for getting in touch. We've reviewed this POOL trip and can confirm that you were charged a cancellation fee appropriately."

Let's be honest, who would mind paying couple $$ for a ride and relax in the back set listening to music and not dealing with traffic, especially here in LA. But Uber won't let you enjoy this convenience as much especially recently when they changed some of their policies. Here is an example, it is late at night, you just had fun in your friend's house and it is time to request Uber to take you home. You request Uber. Wait outside for the driver. In this phase, ETA become slow. 8 minutes waiting.

I have been using Uber for many years (especially as a consultant, I used them weekly for my work travel to/from airports) but was disgusted with the way the company treated me as a customer. On 4/13, I requested a pickup from LGA, Terminal C, Pickup area 1. I attempted to call the driver 5 times to let him know my exact location at Terminal C pickup area but got his voicemail each time. I waited over 15 mins just to see him drive past the requested pickup area and continue to drive through all of Terminal C (as I was trying to chase him down) without slowing down or attempting to pull into any of the subsequent pickup areas to look for me.

Be alert for selecting UberPool for a reduced fare but being charged UberX or Economy at double the fare. When attempting to resolve, the company will state things such as 'we've adjusted a fare in the past for you' coupled with 'your fare is correct,' finally with a conclusion of 'your driver selected the trip in good faith.' I have been an Uber passenger on many occasions and never had a fare adjusted. My fare was absolutely incorrect and my driver selecting my trip is great, however, I wish to not pay a much higher fare for a type of ride I did not select. Uber leaves their customers with no additional help or recourse but to dispute charges with their credit card company.

I took an UberGo taxi today morning from my home (Tambaram) to my office MRC Nagar. I saw the payment estimate to be around 304-350 but I was charged 484. Added today is my first Uber ride. I also struggled with making payment via my card. I dont have payment wallet option so I have previously added my card details to the payment option. But the payment gateway through my card was not enabled. Need proper explanations from authorities.

On 4-17-17 I signed up as a new to Uber customer. I tried to schedule a ride for the following day, but not knowing how Uber worked I inadvertently requested an Uber driver for the wrong day. When the driver profile popped up I called him and told him that I had inadvertently order the Uber ride for the wrong day, he said (the driver's name was Javier) he would cancel the ride for me. I trusted that the ride was cancelled, but to my surprise another driver was on his way to my home (David), I immediately cancelled this driver and suddenly was confronted with a popup saying I was being charged a cancellation fee of $5.00. I never ordered a second driver, so I do not know how another driver could be sent.

Uber driver and the people that work in the office is very unprofessional. They do not pick you up in front to your door, the drivers are always canceling and you're stuck with the driver's cancellation fee which is unfair. The only communication you have to complain is thru email which is stupid. It should be a phone number for you to dial and speak to someone.

Concept of Uber is great. Try finding customer service is the pits. Once you contact them via messaging you will find that if you have an ongoing conversation, replies their system is set up to tag next available service rep. Meaning every time you send in your reply, a new service rep has to review all the conversations to get the rest of the customer’s problem. Extremely time consuming on both parts. My wife is presently texting them as I write. I'm not a patient man and have spent two three days going back and forth on a relatively simple question. "How do I add my payment method to my account". Simple right? What a BS management team they have. It usually lies on management too.

On the evening of March 25, 2017, I scheduled an early morning ride with Uber for March 26 to Dulles airport. A few minutes after our requested pickup, the driver called and said he was on his way. We noticed on the Uber app that his vehicle was at Dulles and was not moving towards our location. The driver subsequently called and cancelled the pickup. Since we did not have sufficient time to make alternate arrangements, we drove our own vehicle to the airport and paid $272 for two weeks of parking. We noticed that the Uber vehicle remained in the same position in the Dulles area while we were in route to the airport. Up to this experience, we have been pleased with the Uber service, however, we will not rely on Uber again when we need to be somewhere at a certain time.

I'm not sure anything is in place to go after this deceptive "company". I can't even call this a company. It's nothing, it's an app. The charging practices have to be illegal. They come up with their own rules and prey on anyone using this "app". I see them losing out on their "app" and lawsuits will start piling up. Everyone thought the concept was good, I'm seeing the loopholes and Uber needs to go.

March 11, 2017 2:30 PM realize that the students I drive to Washington DC Stadium to see a concert for St Patrick Day... Did pee inside water bottle, and pee on the floor. Disgusting. Next damaged and scary one people, I was driving on April 02, 2017, cut with razors my leather seat and damaged also with cut the back seat. My Suburban car is new 2016, I work hard for to pay and Uber told me they will reimburse me if I send the estimation not later than 5 days. I did in 2 days, now a stupid guy in India or Philippines, who do not know what he is talking about say, something about and try to argue for something who was already agree. I can't wait to get customer service for drivers in USA!!! Drivers be aware please.

I did one trip last month with Uber. But still I didn't get paid for it. I contacted with them. They all are liar. The day I did the trip same day I e-mail to them. They said “you will see in your partner dashboard.” But didn't show up. Then I e-mail again. They said 48 hours. After 48 hours I e-mail again. Now they are asking for information again. I said “how many times I've to give you information.” Then they ask for trip no. I said “the day I did the job from that time it's totally vanished so how I'm gonna give you trip no. Only I can give you passenger name, approximate time, pick up address and destination” and I gave it to them. Then they said again 48 hours.

Just recently signed up. First time was good $10. Second time same route from work $25. I contacted they gave a refund. For the next Five rides to and from work no problem. On the sixth ride I got to location which was very short. Requested a ride. On walking out the door, I notice driver was still there, he told me cancel and Re-request and he'll get it, but while I tried to do that I got a message saying disabled account. And keep getting the run around with having sufficient credit balance in Uber gift credit and now I don't have a ride.

Visited Orlando Florida and used Uber twice to return from Universal Studio. The first day I was charged 15.88 and the second trip cost 9.34. When I questioned the first driver about the route we were taking he advised he missed his exit causing him to take the next exit which was completely out of the way. The second driver took the direct route with no problem. When I questioned Uber customer service they explained how algorithms work and found no fault with the fare. I received my receipt and noticed the total should have been 12.84. They did refund the $3 difference but refused to acknowledge the difference in price between the first and second driver even though it was entirely driver error. After researching this seem to be a somewhat common practice. Will use Lyft in the future.

I used Uber regularly as well as UberEATS. I loved the convenience! Once... Today I had a meeting across town. When it was over I requested an Uber pool for the cheap price and I had two hours before my next appointment. I'm thinking, "shouldn't take more than an hour". I was WRONG! The driver that picked my ride drove past me a minimum of 3x. I saw this on the little gps the app provides. The driver eventually started heading to the OTHER side of town! I tried calling twice to make sure he wasn't lost but he forwarded me to his VM both times and never reached out to me. Eventually, he heads away from my location and the ETA becomes even longer.

I recently had THREE Uber rides charged to my credit card, charges which my bank originally refused. When I complained to Uber via e-mail, I got a series of potted replies, with them eventually asserting that "they believed the charges were legitimate." Only after having the charges reversed with my bank and contacting Uber a fifteenth time did I get the explanation that my credit card details must have been acquired OUTSIDE Uber and then linked to an Uber account. This is NOT a very convincing explanation.

I have had an ongoing complaint with Uber and it has finally hit the boiling point. I have been taking Uber quite faithfully twice a day for several months now and my pick up and drop off locations have never changed however Uber consistently changes the one address every time. I was OK with that since I was still getting where I needed to be until they started changing the quoted fees as well. When I called them out on it they would say that they had checked and that the information they had was correct. I have emailed them copies of the address plaque on the building where they are picking me up and they are still insisting that I am being picked up at a different address and that it is a longer ride and therefore a higher fare. The address they are insisting is wrong. Is the address for the commuter train station! The really irritating part is that the place that they are insisting I am being picked up at is the building where they house the trains!!

I requested a Uber ride which I never received and was charged. I tried to get another ride in place of that ride and they're trying to charge me again. There is no one to talk to. You have to email to hear something back and no one has contacted me yet. I've heard all these good things about Uber. I will never use the services again.

Cell left in vehicle on April 1st, 2017 while visiting Colombia. Only way to contact UBER asking for help is by the web page. Driver did not answer or UBER did not contact the driver. I left several messages immediately and during the next following days. UBER only answered my messages more than 2 days later. Driver called over 2 days later indicating that the cellular was not there. UBER said "no more to do".

It has happened to me 2 times in a row that I had scheduled a ride and the drivers never showed up. I travel on regular basis and I schedule a ride a night before to the airport thinking I will be on time because of Uber. I missed my flight 2 times and never got refunded for my plane fare. I sent an email stating my complaint. The first time they never got back to me which was on March 19th 2017 6 in the morning. Same thing happened today. Also I had a flight to catch.

I live in SF and I will NOT use Uber (and Lyft) anymore because of rude driver behavior. I have found too many of the drivers, from those companies, don't follow basic courtesy of at least pulling off the road for a pickup or drop off. And I mean with a curb space a mere 2 feet away. In fact I saw a driver pick up a passenger in the middle of an intersection (granted it was a 3 way intersection). He block the traffic as is so often the case. Both companies need to list to their customer that the driver will stop at the closest parking or off road location. And drivers need to pull OFF the roadway.

I used Uber once in a while because 1. they are really expensive. Their app has got problem. 2. I can not contact the driver in any way and every time I try to contact them it directs me to Uber Help which I believe there is nobody there to help. 3. You can never call Uber and talk to somebody, it sounds like to be that the whole thing is software and machine controlled. 4. If you by any chance cancel your ride they will charge you... 5. They are screwing taxi drivers, which are after and better. 6. Where I live they only have UberX which is nonsense and it is more expensive than Uber. They are making tons of money with their stupid application and system therefore I am deleting the app.

They deducted total 202 Rs. for very short distance share/pool ride while showed only 54 Rs. while booking the cab. They first deducted 148 Rs. from my Paytm account after the ride completed on 22nd March around 8:30 pm. Then while I complained to customer care, next day they told they adjusted the fare to 54 and rest 148 will be refunded back in 3 days, and again deducted 54 Rs. from Paytm on 23rd March in the morning 7:53 am (I did not take any ride). So total 202 (148+54) Rs. deduction happened. Now after 6 days while I inquired asking about my money they told it was longer route and refund not processed. While I did not take any longer route after asking again and again. Also they only saying money is adjusted and no update about refund. Such a cheat.

I was in NYC last night Wed 3/29/2017 with a friend. I came in by helicopter and was departing later the same way. I never requested a ride. Nothing on my phone showing I did. But there was 2 missed calls and a voicemail. 1st at 7:37 pm, then 7:39 pm. I called him back and he said he would need to charge me a cancel fee for not showing up. This has to be a scam, as there is no evidence on my phone that I ever requested a ride. I did contact Uber and they said it was a legitimate charge??

Uber will lose the race to Ola eventually. The negative news they find themself surrounded in will soon bring it down. I did not give much to those negative news until I recently (28th March 2017) witnessed their lack of customer care. The Uber cab was requested to reach Ramaiah Hospital at 3.00 pm. He did, but he refused to pick up my aunt who was on wheelchair. She was released from hospital after full recovery but aged 91, we did not want her to walk. He zoomed away in style. What did that moron expect when a customer calls from a hospital. We called the reliable trustworthy Ola and reached home sound and safe. In the process Uber lost a potential base of at least 50 customers (all my relatives whom we shared this incident with and we decided to stay away from Uber).

Had difficulty figuring out the app on my Phone and as a result had to cancel the trip as soon as I entered it, the address I had entered for home and the place I was going came up wrong. I did not notice this until I booked the ride. Soon as I realized the error I canceled the trip. I actually had this error several time and canceled my ride. I made several other errors in trying to schedule a future pickup time and had to cancel the ride again.

A week ago I tried Uber (hotel near LAX). I was told a car would be there in 5 mins but then the driver called and cancelled. A second one did the same and I got a cancellation message. However, I was charged $5. I reported it but all I get was a "credit." This has happened before - in NYC. Complained but all I got was a credit which I have never been able to use. In any other business this would be called scam. In future I will use a cab - at least I don't get charged when they are not there.