Spirit Air Reviews

This is the third time I’ve tried to use Spirit Airlines and they’ve failed to assist me yet again. I am happy to pay the difference for future flights … These people in customer service are horrendous. horrible. I didn’t take my flight because my son had orders from the Coast Guard to assist military victims‘ families of the latest hurricane season. Tried to cancel before the flight by contacting customer services. No one returned my communications. Tried again to talk to a real person - no dice - after over 2 hours on “chat” they would not credit or refund any portion of my round trip to SF Bay Area. How do they stay in business? Do Not travel with this airline because if something goes wrong (and it does) they will offer little or no assistance to help. Not even for the military. No Stars.

If I could give Spirit a zero I would. This is the worse airline. First of all when I called to make arrangements to get a flight I clearly told the lady I wanted to fly into Southbend Indiana. Clearly explained to her I had just received a call that my sister had passed and needed a flight into Southbend ASAP. After I arrived at the airport only to find out she booked me a flight into Indianapolis Indiana airport which now caused me to have to find a ride from Indianapolis to Southbend. So after that was all over on my flight back as I cleared the check point one of the females that stand in front of boarding said, "Ma'am you need to consolidate your purse." so I put my purse in my carry on, then I was told that my luggage has to go under the aircraft.

This airline is a joke. Every single time there is either a mechanical issue delaying your flight or someone already at your gate. I sat on the plane 60 min after arriving waiting on our gate to open. Mind you this is after my flight was already delayed by 2 hours. Such a waste of my time. This is one of many instances. I’ve attempted to give them another shot just to be disappointed yet again.

We have flown Spirit before. It isn't the best, but the price was the lowest. You get what you pay for. This last time I tried to travel was so horrendous that I will never fly Spirit again. I was flying up to visit family, but our son wound up in the hospital. We tried to change my ticket. After many calls and efforts to change the ticket, Spirit actually canceled it on me. They gave me a $53 refund and said they would sell me a new ticket for $359. Never again!

If you can at all help it avoid Spirit Airlines like AIDS! Every flight was late and created major problems as I have a service dog. My K9 was not able to relieve himself because of late flights. Staff gave me conflicting answers. Some tried to help the situation but their unreliability is their downfall. I will never give them the chance to do me dirty again.

The physical airline experience was fine. However I was really disappointed after reaching out to the Spirit Airlines customer support number. I asked an agent to retrieve the receipt from the checked bag purchase I made the day before my flight. The man said that they have no way of finding it since too much time has passed (only 4 days ago), and that I should have contacted them about the missing receipt that day, which according to him all this could be avoided if I did that.

Do yourself a favor and spend the money for Alaska OR ANY OTHER AIRLINE! We’ve been delayed 3x for a 1.5 hour flight, which means we are sitting at the airport way longer than the flight! Never again will I make this mistake! What a pisser!

I convinced my cousins to use Spirit for our trip to cancun. Unfortunately we have had a bad time. My bag was checked by an employee and I know this because I now have a chanel makeup bag that was not mine and my laptop is missing, plus the sticker that states they checked my bag. When I called to report that my laptop was missing the rep proceeded to tell me that they have had a lot of theft coming out of cancun and they suspect an employee. Spirit wants an original receipt. It was a work computer purchased by my previous employer who went out of business and let me keep the computer. The CEO of the previous company is now who I contract for. I had 2 HP computers but sold one and gave one to my niece because I had the acer laptop for work. My CEO wrote a letter to spirit that the original receipt would not be available due to it being left with the original investors but that wasn't good enough.

Spirit airlines scammed me and stole my money. Redmon in customer service said that it is my fault I paid for something that is supposed to be free. He enabled thievery from the gate agent who sold me a seat that was offered as free. They charged my card and stole my money from me they are thieves. Customer service enabled what happened, specifically Redmon. They stole money from me and refused to return it when I addressed the issue.

Horrible experience. We visited New York from the Netherlands and after a few days we had a flight to Las Vegas with Spirit Airlines. An hour before our flight Spirit canceled the flight. We had the options of a refund or another flight. The other flight was 3 days later and we had no accommodation in New York and already paid our hotel in Vegas. Spirit doesnt want to help with anything and just says they are not liable. We had to pay more than 2000 dollar for a hotel and cab as it was a busy weekend and we were in NYC. Worst experience ever.

If I could give zero I would- Friday they delayed the flight for my son from pittsburgh - so he arrived later but they changed it back and and he missed it along with 7 other people really!!! They would not do anything- He’s 19! We had to get an uber to a hotel and get another airline sat mornjng. Now tonight- He gets to newark for a 5:30 flight at 3:30- He waited 4 hours for that plane that kept getting delayed to leave! Never again! Do not fly this terrible airline!!!

Going from L.A. to Las Vegas on Spirit, the departure time was changed, but the flight departed at the original time without any notice. This caused me significant inconvenience and I missed my flight as a result. Specifics: On 08/08/24, Spirit Airlines Flight #2699 was originally scheduled to depart at 5:13pm (PST). At 1:04pm, it was announced that the flight would be delayed for almost 2 hours, until 7:09pm. However, at 4:44pm, it was announced that the flight would leave close to the original time – 5:40pm. There was absolutely no way we could make it to the airport and board the plane with that short notice. We were not the only frustrated travelers – The Spirit ticketing desk had numerous poor souls like us who were perplexed and furious about Spirit’s mess up.

This is by far the worst airline I have ever dealt with, they will charge you more for your bag than for your seat, they will trash your bag then find some loophole in some 7 page contract that says they don't have to do anything and you're screwed. I WILL NEVER USE SPIRIT AGAIN and I recommend that no one does. They also changed my flights 6 times in 3 months without my consent, Don't fly spirit!

Why did I fall for Spirit cheap fairs? Never again! Their pricing is the ultimate Bait and Switch. Want to check in luggage? $70! Not the normal $35 or $40. Want to bring a carry-on? Not so fast - that will be $70 as well! For a carry-on! Now this is where it starts to get interesting. For my flight to LAX, I tried to check in at the kiosk and it wasn't working. After trying several times, I waited in line to talk to a representative. When I got to the counter she said I was checking in within 45 minutes and that wasn't allowed. It was literally 44 minutes, time-stamped on the error ticket the kiosk printed. Mind you, I was not checking in luggage and I'm TSA pre-check. I regularly get to the airport within 45 minutes and make my flight without any issues. Not with Spirit.

The airline has a very misleading fee system. It affords you a low ticket price but has a substantial catch: you pay much more for a carry on bag and you don't even get as much as a cup of water on flight without paying more. By the end of the flight, you're better off having paid more via another airline for an overall better customer service experience.

We are at the Ft Lauderdale airport. We have been waiting for the Spirit flight. Delay 1 was they had to wait for a plane... Delay 2 now the plane is hot and can’t fly… but they had 15 Spirit Employees at the gate that could get on and wait on the plane. Highly recommended not to fly Spirit. They will be delayed and have excuses why terrible service.

Lousiest airline in the world. Would not recommend to even my worst enemy 100%! As it is, I’m getting an attorney involved for my experiences! I was flying from Wisconsin to Seattle Washington to visit my daughter before my flight even landed, My connecting flight had taken off due to the incompetence of whoever booked my flight initially! They stated they would pay for a taxi and accommodations and after sitting at the airport for three hours, They said that request was denied because the issue was due to weather, which was clearly false! Which is another reason an attorney is becoming involved! I had to pay for my own taxi and my own accommodations for the night and when I returned at the airport the following morning for the 7 AM flight they promised I was told the plane had maintenance issues and the next flight would be leaving Saturday at 12:30, which is absolutely unacceptable!

We just used Spirit Airlines for the first and last time to fly from Columbus to Vegas. There are no words to truly describe how tiny of a space on the hardest seats but that sums that up. Most uncomfortable seat EVER. THE WIDTH OF SPACE FOR SHOULDERS is about 10 inches. And we are very average size. EVERYTHING IS ALACART so by time you add up all the fees, you're equal to the rest of your options for airlines. Also, used app for all input of ticket purchase,

This is the absolute worst airline I have ever used. This was my first & last time. Delays on 2 of my 4 flights. Running to catch connecting flight. Two hour delay with no communication or explanation.

First let me say that I'm terrified to fly! When I heard we were flying Spirit, I had never even heard of them. Naturally, I asked friends who fly frequently. Responses I received were, "Ohhh, it's been nice knowing you," and "You gotta be right with the Holy Ghost to fly Spirit!" Not very reassuring since, again, I'm TERRIFIED to fly. But, I really wanted to go. I was AMAZED. I understand that they charge for everything and pretty much nothing is included in the ticket price but so what? Brought some chips and a drink. Seating was cramped but worth the price of the ticket in my opinion. I did not have a long flight and it may have been different if I did but, I thought it was great. Flight attendants were really nice. Even the Captain was saying bye as we got off. I would definitely fly them again.

I am a physically disabled person; they broke my wheelchair cushion, caused me to have to pay an extra day for dog care services due to their delays in October 2023. They don’t care about disabled people flying with their airline. They have continued to deny my claims because I missed the 4-hour flight incident reporting deadline that I never knew about.

Flying with Spirit Airlines is ridiculous. I paid 117.00 for seat selection to arrive at the airport and have my seats taken from me as they overbooked the flight. That's not a me problem, that is a Spirit Airlines problem. The point of purchasing 3 seats together is so my family could all be together and then find out we are all separated and my underage daughter is ok to sit with someone else as long as the parents are on the flight. I'm sorry but that is TOTALLY UNACCEPTABLE. The people working the counter at MCO need better manners. First and last flight with Spirit and I will continue to tell everyone I know how terrible the service is!

Paid for a flight in July to fly from Newark N.J. to Dallas Tx in October. Now they tell me my flight was changed from a non-stop flight to connecting flights. I cancelled the reservation cause Spirit has a bad reputation and now I understand that bad reputation; I no longer trust the airline and I don't want to get stuck in Orlando. Thanks so much for shafting yet another customer.

This is the worst airline I have ever been to, they canceled my flight and made me wait 14 hours did not give me no launcher. This is the worst airline ever. I will let everyone I know, about the crap you did to me and millions other. This is the worst airline ever!!!

My experience with Spirit Airlines was a nightmare. What started as a budget-friendly flight turned into a disaster. I was overcharged for my bags with no explanation, and when I tried to resolve the issue, customer service was rude and dismissive. To make matters worse, they threatened to prevent me from boarding when I expressed my frustration. The flight itself was delayed, cramped, and uncomfortable, but what really stands out is how poorly they treat their customers. Spirit Airlines lacks basic respect and decency. I will never fly with them again, and I urge you to avoid them too.

This was the worst trip I’ve ever taken with Spirit from MCO-ATL. It was ok. But to do a total of 13-14 delays and then decide to cancel the trip ATL-MCO at 3:30 am and the reps had very bad communication and attitude issues. The only compensation was a 12 dollar meal ticket which wasn’t sufficient enough. I wouldn’t recommend Spirit Airlines to no one on Earth…. Very inconsiderate and inconvenient… Spirit has the worse customer service and flight attendants in the aircraft business. Never Again.

I will never fly Spirit again. They charge $130 for a small carryon. They changed my flight like 6 times which put me way late for a function and the reason I was flying in the first place. Wouldn't give a refund. I ended up taking the last flight. After landing in Vegas for a connecting flight, we sat out on the tarmac for 20 minutes. Then sat outside the skyway for another 30 minutes before deplaning.

Unreliable, delays and trip cancellations without providing alternative travel options. Planning and scheduling is out of question if you are flying with this airline. My flight was scheduled for 5 pm. They sent 6 emails announcing delays by 1 hour, another 1.5 hour, another hour and the last one was 11:30 pm! Then I got a cancellation notification and had no time to find another flight. I missed an important event. I will never travel by Spirit Air again.

They cancelled the flight few minutes before boarding. Didn't offer a refund or an alternative. I receive a notification 17 hours later that my check for the return flight is due. I was never boarded on the flight to my destination. I called/wrote to the chat and they said they booked my Mom on a flight 15 hours later to depart at 7:00 AM with Southwest??? I was not offered a refund option

This review is way past due. I had a ticket purchased to fly Spirit Airline. My husband got sick and was in the hospital. After hours spent on the phone talking, exchanging messages trying to get a refund (providing a proof about hospital stay). I got nowhere. I don't understand how this is legal, why this airline still exists. Why people still fly them? Fly any other domestic airline, I'm sure you will receive a better customer service.

I can say that the airline is terrible. If you are tall I do not recommend this airline. Charge you to the air you breathe. The water is charged for snacks too. Even for sitting you get charged. It's terrible in every way. I'm 6/4 and there's no room for me. I travel with two dogs. You buy the ticket for $200. You pay the seat, suitcase, belongings and if you don't pay you travel super uncomfortable. I last time I swear.

I had a flight scheduled early on July 19, 2024. We arrived on time only to find check-in kiosk was down. Lined up with everyone else wondering what was going on. A airport worker explained about the global outage that started on the East Coast. Spirit Airlines could not have handled this situation better, doing everything by hand, they were so nice...of course, everything was late, but somehow we arrived in Portland Ore only 10 minutes late. Thumbs up Spirit, you guys did such a great job, be proud of yourselves.

We had 70 minutes to make a connection to a Spirit flight out of Phoenix and were told we had to get boarding passes from Spirit directly. It took 20 minutes to reach their desk upon which we were told we were 5 minutes too late. The agent could only rebook the next day on an indirect connection. They were going to charge a rebooking fee of $120 but waived the fee (thank you). But the next day the indirect connection was delayed and we would not have made the final flight. They told us all they could do was book us on the next day for a rebooking fee of $200. We are now waiting 2 days in Phoenix, with $250 in hotel bills, $100 in cab fares paid, and $200 in food costs. Hopefully, they will fly us out tomorrow. Airport information tells us that Spirit has the worst reputation of all the airlines. They are especially bad at keeping their schedule. Beware of using Spirit in any plan that involves making a connection!

My first time flying Spirit and down the worst flying experience I've ever had. I will never ever again. The have delayed our flight 4 times. Terrible, terrible, never again and do not recommend at all. My family has been waiting at the airport for hours.

Spirit canceled our flights for our return home during the crowdstrike microsoft outage. After canceling our flights and waiting in lines for several hours, we were told that Spirit was unable to book us a hotel or book us on a new flight since all their computers were down. We booked a hotel on our own. The next day Spirit's website was having tons of issues so we still could not rebook, it was impossible to get through to their customer service line, and the airport agent line was out the door and down the street in 110 degree Vegas heat. We needed to get home so we booked new flights with spirit. Two Days later after spending 48 hours on hold with customer service, we were informed that spirit would not be refunding our new flights or reimbursing for hotel costs. This is the worst experience I have ever had with an airline. I would give zero stars if I could. I will not be using spirit again.

I had the worst airline experience ever. We were kept on the plane for a full hour, being told that the gate was not ready. I will never fly with this airline again and I will not recommend it to anyone.

Spirit Air is the worst. Where should I began. Well I’ll start with flight changes at the last minute then the wrong terminal for where I was boarding and not to mention we had to go all the way to Detroit just to get to Las Vegas but the icing on the cake is that they left our luggage in Houston. Omg I was so pissed.

I recently had the unfortunate experience of flying with Spirit Airlines, and I can confidently say it was nothing short of a complete disaster. From start to finish, this airline managed to disappoint me at every turn, leaving me with a bitter taste in my mouth. I strongly advise anyone considering booking a flight with them to think twice and explore alternative options. Here are some of the numerous reasons why my experience was a nightmare: Terrible Customer Service: The airline's customer service was appalling, to say the least. The staff members were unhelpful, unfriendly, and seemed utterly disinterested in assisting passengers. Whether it was at the check-in counter or onboard the aircraft, the lack of professionalism and courtesy was evident. It felt as if they were doing passengers a favor by merely being there.

It took me approximately 10 hours using the customer service phone number, app and messaging service to book a flight for an unaccompanied minor. The customer service rep asked the same questions repeatedly and when the flight was finally booked sent me a broken link to make the payment. The link was only valid for 20 minutes and Spirit offered no assistance so that I could make the payment so then reservation was cancelled for non-payment. It then took me another 5 hours on hold with their messaging service (messaging service stated an agent would assist me in 20 minutes...) to get the flight booked. If it was not a necessity to fly into Atlantic City I would have not booked on Spirit. However, from this point forward I will NEVER fly Spirit.

Everyone knows Spirit Airlines is the worst airline out there. But the lure of cheap flights often tempts people to take the risk. Inevitably, the experience reinforces the airline's terrible reputation. My recent trip is a perfect example. I'd been looking forward to a four-day East Coast getaway and had planned accordingly. But the ominous choice of Spirit Airlines cast a shadow over my excitement. My itinerary involved a Portland to Baltimore flight with a one-hour layover in Vegas.

I supposed to flight out Atlanta to Dallas around 7:29 pm and it has been delayed four different times and the last one now at 12:24 am next day and I don't know if there is any more delay??? This is terrible.

Flight from Detroit to LAX via Las Vegas was delayed 8 TIMES! There is no one to talk to. Their chatbox does not recognize their own reservation number and does not connect you to an actual agent that can help. It says estimated time is 45 minutes but you are still waiting 2 hours later.

Spirit is the most useless airline I ever saw in United States. Am a frequent flyer with United but option to fly Spirit for the first time and lo and behold they didn’t cease to disappoint me. First off, all my flight was scheduled to fly out at 5.38 pm and I didn’t get to fly out of departing city untill 8.45 pm and the only excuse was that the pilot showed up 3 hrs later than the flight scheduled and upon taking off, my flight had a layover in Vegas and they just cancelled the second segment of my flight and told me they can get me to my destination 2 days after my original flight and doesn’t provide hotels or food. Basically told me to sleep at the airport for 48hrs. Spirit is a mess. Am wondering how they are still able to operate in United States with all of that.

Spirit Airlines; I purchased my round trip ticket from Pensacola to Fort Lauderdale, FL. That was the most terrible trip I've ever had. On the way back, the flight that was supposed to leave around 7:20 am was canceled at the last minute and renewed for the next day at 4:30 pm. Officials said the reason would be the bad weather in Pensacola, which was the biggest joke told to passengers. I made a call to friends in Pensacola who told me there was no problem, that everything was in order. Customer service giving incorrect explanations and very rude treatment. With all this, I had to buy another ticket from another company so that my wife and I could be in Pensacola on the same day. Spirit Airlines was the worst experience I had, I will definitely pay more next time, but I will take my trip with another company.

They canceled the flight recent the weather, but the weather was really nice in North Carolina Charlotte and it was nice at LaGuardia New York. It was a sunny day not windy. Other airline were taking off every 102 minute from Charlotte Douglas airport. They just said go home and call customer service. How can I go home and finally live in New York. I don’t have family or friend in Charlotte. I had to buy expensive tickets for more than $700 for two person to get to New York because I had to work the next day. Worst airline ever.

I flew in on July 11 with Spirit with my bag which fitted under the chair and I was in charge. I had my jacket and my little pillow and a little bag behind my back just to have my credit card and my keys. When I got back July 14th my flight was delayed. I had a little bag with chips and water my backpack which was very tiny. It was a little purse. My jacket and my pillow I put it in another bag due to the fact that I had injuries in my back and I couldn't have too much in my hands. When I got to the doors the guy didn't even wave my bag. I could have put it in front of my chair. I removed everything from the other bag cuz it was just my pillow. My jacket and the little bag and my little backpack that you can't even fit close in it. Just a credit card and keys and maybe your makeup.

WORST AIRLINE EVER. No one should be treated the way Spirit Airlines treated their customer. They cancelled our flight in the last minute. When we got to the airport they said there is nothing they can do. They just don’t care. They are rude, very unpleasant. We had no place to go. We have to spend lot of money and time to get another hotel and transportation. This is a CHEAT on people in my opinion.

Most horrible airline... They are racist against disabled people, treat passengers like homeless and treat them like trash. Talks about them with other agents. They have no respect for their passengers. I will never ever fly with them. I jinx this airline.

I cancelled a flight after seeing that I could cancel at any time… Waiting for money… Finally called and they said no refund - just credit for another flight.. Lost 129.00 dollars… Called and had to wait 1 hour on hold

Airline Flight 177 Ord to Boston Gate 5. On July 10, 2024 the passenger handling agents who checked the boarding pass had the worst attitude and I do not recommend Spirit even if they have cheaper flights as they do not care!! They were super rude and not very approachable. Generally such people need to be polite and help but this was worst!!

This is the word airline, I had a backpack and ask on my departure and they informed me it was ok no charge. At Vegas heading home they charge me $158.00 for having my purse with me. It’s a shame, I am advertising people to not buy a ticket from a spirit. I won’t ever is a rip off. Shame on Spirit.

Spirit employees exhibit the worst customer service that I have experienced from any airline. I waited in line with over 20 others for 30 minutes without a single representative helping us. They are cheaper but, No Customer Service!

Spirit Airlines is the worst possible airlines. They try to fleece customers at every opportunity possible and in return offer nothing back when there are delays, etc. Furthermore, their own policies seem to apply based on the employees' whims. Passenger with similar luggage are treated differently, almost there is bias and discrimination. Most importantly, they don't even serve water unless you pay, being denied such a basic necessity. I don't know how health related govt. agencies can let such airlines operate which can endanger the lives of people. Please stay as far as possible from this airline and I hope the govt, agencies can take a look before someone dies on one of their flights.

This was the WORST experience I have ever had with any airline. Cheap - not so much my flight for my husband and I was over 1000 so not a cheap flight. The departure was scheduled 6/28 - was delayed multiple times then finally delayed until the next morning, then delayed AGAIN, making us miss our cruise time. We had to pay for a hotel (this would be 2 hotels because of the overnight stay originally).

My experience with Spirit airlines has been terrible. They cancel in the last minute with explanation, always delays. They canceled my sister's flight with paid seats, while me and my son had random seats, we ended up with my sister's seat that was paid for by her to begin with. Terrible, terrible, never again and do not recommend at all.

Deceitful practices, they lower the price to get you to purchase a ticket. Knowing not everyone read the fine print because you expect most airlines sale tickets with seats and carry on bags included in the price. Well, not Spirit. You will find yourself very frustrated after you purchase your ticket to find it in order to check in online and go directly to your flight, you will have to pay for your carry on bag and seat. My prices jumped from $75 to $289 additional on the day that I travelled. Plan was dirty, small and it smelled bad.

I traveled a lot with the same bag and never have to pay extra for it and this time Spirit Air charged me $79. I won’t travel with Spirit ever again. Front desk staff rude. Delayed traveling time, schedule changed back and forth.

They are unprofessional and not worth! I would not do it. I would rather pay the extra money for Delta! They talk to you very rude and if you respond in the same manner they will take you off the flight and cause people to be in grave danger!

Purchased a late flight, inquired about changing, employee said to wait until the end (supervisor Pudasaini was present), I waited. When everyone went in the plane they said I could not get in the flight. Supervisor accepted other passengers but continued to ignore me, roll her eyes, and be dismissive. Pudasaini stated I was too late and rolled her eyes.

We have traveled with multiple airline carriers domestically and internationally in the past year, from United Airlines, AA to international airlines, Spirit is the best one for a number of reasons: staffs have been very helpful in a couple of delayed flights (they rebooked for our whole family way the WBI team even when it was their closing time); the smoothest flights that we had experienced even it was stormy (they surely have the most experienced pilots than even the international air carriers; we have had bad experience with United Airline when it comes to pilots dealing with turbulence and landing); although spirit doesn’t offer free drinks or food, we preferred cheap cost and managed to fill out our water bottles in the airports and brought snacks for a short trip.

My family has been waiting at the airport for hours because our flight was suddenly canceled. It's terrible. Not recommended at all. My family has been waiting at the airport for hours because our flight was suddenly canceled. It's terrible. Not recommended at all.

Delays for no apparent reason, they take forever in "security" checks between flights even when the plane has been parked forever. I am being generous in a just giving a 1. They need to revamp the whole thing if they want to remain competitive. Very unsatisfactory.

My first time flying Spirit and down the worst flying experience I've ever had. Does not even deserve the one star. Just pay the money for a better airline, better time management and less hassle. It's not worth it.

Terrible customer service. Employees are well under trained and on power trip. Underpaid. Angry, rude, hold grudges and threaten to kick you out of flight for no reason. No checks and balances on employees. No directive nor expectations are set with frontline employees. Employees have been given green light to act as they please. One little feedback from you as a paying customer and god forbid, they don’t like it, you get kicked out of the flight. Heart and brain surgeons act much nicer than this low class airline employees. Do yourself a favor and pay more money to fly with a different airline. Avoid them at all costs.

The worst company I've ever seen in the world. I don't have words to introduce how it worst. Everything, service, they are lying everything, many cancelations of flights, I hope that this company will be closed soon.

My mother flew Spirit Airlines to the Atlanta airport. I always have to order her a wheelchair because she's almost to her 90th birthday. Her flight landed just before 7pm and Spirit had her sitting at the gate until 8:35 pm to be wheeled to the front door. I spoke to the Gate Agent Supervisor Andrew C. at 7:40 and all he was able to offer me is that he ordered wheelchair service. He didn't say when or why it was taking so long. Just that he ordered it. This is absolutely unacceptable! In my opinion it's not only a horrible experience, but a danger as well, because she is past due on her medication time. I called Spirit Airlines and their response was, Ava employee #** response to my issue is that "wheelchair service has been ordered and they will be there soon".

Today was the SECOND time in the past couple months that Spirit cancelled my flight. I was the fourth person in line to rebook/get a refund and the customer service rep could not have been more rude. She had a nasty attitude from the get-go, offered another flight several days later and then told me I needed to call Customer Service. Hell no! I reminded her that was her job! Another agent came over and was able to fix whatever the issue was and issue a refund in 10 seconds. I will be cancelling my Spirit credit card and plan to NEVER fly this unreliable airline again. Good riddance!

They left me all day and all night in Myrtle Beach because the air conditioner on the plane broke before take off and in the end I bought myself a new ticket for Delta and got a $12 food voucher from Spirit. I can't believe that something like this is allowed in America. Terrible company. At all airports you can see that only Spirit is late on all flights. Garbage company. Stay away. Unprofessional, disgusting, terrible!!! Never again.

Self checking did not worked and lost my flight and put me on a different flight with stop and long transit time, employees are not helpful. Never will use this company. No wonder they have 1 start and they lucky there is no more options

First, my flight was changed without my consent, because of that my 5 years old daughter and I had to sleep on the airport floor. Second, when we got to our destination I realized my suitcase had been raided. Shoes, handbags, an electronic device STOLEN. The employees had a field day with my luggage. When I receive it I did think it was little lighted but I was exhausted and just wanted to go and rest. I had to go to the airport the next day to report it. I received an email asking for documentation and receipts. I sent the documents but I was not in my country of residency so I’ll look for the receipts when I’m back, if I had any. And some of the items were gifts.

Read your fine print carefully. Yes, they make it really small so they can reject you at the counter. We arrived on time, but were told that we were late and were denied entry and cancelled our flight including the extra I paid for WIFI. The rude (all foreign agents who can barely talk English) at the counter are heartless and are just there collecting a paycheck. Whatever happened to "customer service"? Not only were they rude, but did not bother or try to help with finding us a new flight. (I guess the language barrier was too great and they just shooed us away.) Needless to say, they stole our payment as they would not refund nor apply what I paid to get another flight.

The absolute worst customer service ever. Very unpleasant people and they will steal money from you any chance they get. No morality or code at all in their business. Book literally with anyone else unless you want a complete nightmare of an experience.

Worst flight ever! Booked it first and last time!!!! Such an unprofessional airline!!!! They don’t care if your belongings are taken care of or not while booking and during booked! I travelled from Dallas to LGA and when landed and headed out to pick up my luggage! Come to find out my luggage was broken into and items were hanging out of it!

I will NEVER fly Spirit again! The seats were uncomfortable and could not recline. They are made of flimsy thin padding. However, the pictures in the photos are taken in such a way as you do not see the thinness. Seat trays are puny and the cup indent is in the wrong position which makes it even more cumbersome. Seat arm rests are so small it is difficult to even try to use them. Everything is ala carte, piece meal. I bought one can of Sprite for $4.00 during the flight. Cheaper means cheaper! Save your bottom and don't fly Spirit!

Luggage arrived damage on a flight to Detroit Michigan. Filed an incident report and they said they'd follow up with a call or email. They're asking for a file id to file a claim when that file ID was never sent through email. Won't pay for their terrible service mistakes. Worst of all is they either have the prissiest customer service people or are just inept.

My experience with Spirit was the worst ever, I booked a ticket from Saint Louis, US to Amman, JO, and it was multi connected flights, and the first segment flight was from saint Louis to Orlando with spirit, but the flight delayed more than 3 hours, I missed my next flights and I lost the whole ticket ($650) and spirit refused to reimburse me.

I was charged $70 by Spirit Air for something I didn’t charge. After 2 hours on hold and being transferred 3 times and explaining to them that they had someone else’s name associated with my card, for a charge I didn’t authorize (they mixed up a my information with a coworker). They told me this was not a mistake and I would need to get their personal information DOB and SSN. or they wouldn’t correct the error. Mind you she never had my credit card info nor did I have hers but Spirit claimed it was my error not theirs. I had to file a claim with my credit card company and get a new card. All of this as a result for a flight they canceled a year ago an hour before the flight. I WILL NEVER FLY SPIRIT AIRLINE.

Was a first time flyer and I choose this airline. Bad decision because they lost some important documents of mines. My birth certificate, marriage certificate and id. Was not able to board the ship. May 28 is my birthday. I cruise with Carnival every birthday. This year I turned 50 and I wanted it to be special. All the planning I did ahead of time. All the long hours I put in at work doing over time to make this birthday special. Just to be crushed be Spirit airlines. They damage my luggage. It's all scuffed up and has a cut in it. That's not what's important though. What's important is that they ruined my special day and made me miss a whole 4 day cruise to the Bahamas and all they offered me was a measly $50 voucher to use on their airline by September 2024.

Both of my arrival and return flights were canceled and rescheduled for a different day. When I called Customer Service for assistance, the phone "mysteriously" hung up when I asked to speak to a manager...THREE DIFFERENT TIMES/CALLS. I had to pay more to change my hotel days last minute. Got no compensation from Spirit. Absolutely terrible.

The webpage of psychiatric airlines is always wrong. It always allows you to book from scratch until their price becomes more expensive. In order not to delay the planned trip, you have to spend more money to buy.

Very bad customer service, incompetent and irresponsible staff, inconsistent policy. I almost think that the entire company is setting people up to rob money. For unknown reason, they checked me in, seats were assigned but couldn’t print boarding passes. They rebooked the flights for the next day with no charge. Then the same thing happened. No compensation for the hotel or transportation or no meal vouchers or apologies. Finally they identified the issue to be the pet (they also blamed the third party where they thought I got the tickets from, but no I purchased the tickets from Spirit, they blamed the IT system, they also had my names messed up, etc). Then they blamed the government for not clearing the pet. What??

One of the worst to put it lightly. Absolutely, this company has a crap reputation and Spirit stands behind that statement with a 5 star disgraceful reputation. I will no longer even attempt to give them a crumb of a chance. Terrible customer service. Untrained unintelligible staff giving inaccurate info. Fly Southwest. Never had the kind of service or unhelpful that Spirit so gladly dished out. All for just trying to use card points and didn't save anything either.

The worst Airlines ever. They are crooks. I purchased a ticket for my sister to see a cousin who was in hospice. It was short notice and wanted to only see her before she passed. Well, less than 24 hours after I purchased the ticket, she passed. So less than 24 hours after the purchase I called to cancel the flight. I was told that I would need to take my request to a Chatbot and they would decide. Not even a human. I was told by the chatbot I needed to have a death certificate. I explained she died Today, and requesting a death certificate to send to an unknown entity breaks HIPPA laws. The chatbot wanted an obituary. I repeated, she died that day. Anyway, I then asked for a place to send a letter and was told there is no mailing address. Well, after much complaining they finally provided an address in Miramar, Fl. I will send them a letter. They did agreed to give me airline credit for 90 days, of which I said, "No thank you."

I was booking flight tickets for a specific date and chose the bundle option by mistake. Re-started the order but it automatically took the bundle option and added 700$ to a 220$ trip. Tried to chat with the customer service. After 2 hours of chat they could do nothing. Such a terrible experience. And I'm not flying with them ever again.

Horrible service. Rude crew. Told one price on phone. Get to gate. They made me pay $57 for a carry on. I had to purse briefcase etc… Just carry on and they charged me. Since when do we pay for carry on. ???

Horrible. May 2024, HORRIBLE. Late. Delayed everyone. Mad hot and not A drop OF rain in sight. No Reason what so ever for everyone to be delayed by 3 HOURS or more. The bag rule and the delays are not even needed. They are lazy and obviously not interested in making their company better. They see it as cheap flights (200.00 one way state to state). No rural area lol so it's not called for whatsoever: Use another airline.

Took a flight out of Houston IAH last night. Paid $49 to check in a bag. When we arrive in Atlanta after midnight our bag is nowhere to be found. Baggage claims tells us it doesn't appear to have ever left Houston. Tells me how to do a claim and that they typically have it to you within 24 hours, which is a relief since we are in town for my daughter's Grad school graduation and the big gathering we have arranged is tonight.

If I could give a negative star rating this airline would get -2. No notice of flight change moving it forward by 3 hours on the day of flight. Return flight was delayed after boarding then cancelled several hours later. No attempt by Spirit to rebook. Had to wait to make arrangements. Next available flight was 5am the next day with no offer of any reimbursement. Finally got a $21 voucher for food and $50 credit on another flight. No offer of help with transportation, extra hotel night….

If I can give zero stars, I would. It is a very cheap flight but it is so disappointing that it should not even exist, if there’s no guarantee that they will even fly you out due to cancellations and delays. I am a first time flyer with this airline and from Europe. I didn’t do enough research and I regret it.

Spirit's $50 charge for a carry-on bag is exorbitant. And their online check-in requires responses to way too many add-ons, making it time-consuming and difficult to complete. This cumbersome check-in resulted in me paying $80 for my carry-on.

I purchased an airline ticket thru Spirit in Oct. 2022 for my daughter to come visit me. I intended the ticket to be a Christmas Gift. Unfortunately, my daughter had a stroke the day before Thanksgiving. I tried to get a refund or a portion back but this greedy company refused to give me any portion of it back. They informed me that I would have a credit to my account with them which expired. No one told me there was an expiration on this credit. I was recently informed that it was expired when I called to try and use the credit. No one mentioned that it would expire. I didn’t know that money expired. I wouldn’t suggest this airline to transport a person that I don’t get along with. Luckily, everything they do here is going to require answers at the pearly gates. Good luck!

Pretty bad experience. My flights kept getting delayed and delayed. I missed my connecting flight which was terrible. I haven’t had this problem with other airlines. They got be home 2 days late. The ticket itself is cheap but then with all the fees and them making you pay for your bag it’s the same as a Delta ticket. Never flying Spirit again.

One way, 1:30am flight from Medellin to Ft. Lauderdale. Purchased upgrade because I had a small carry on bag. $364.00. While in line I saw my boarding pass said “no carry on”. Checked with staff, said I must check my carry on, I said what?… Then let check the bag. Told it was too late. Charged me another $118.00 to get on the flight. (When booking flight, only other option was purchase a checked bag and carry on costing over $600.00). The flight was booked. Once on the airplane, the flight attendant said this was a mistake and I would be refunded at the desk in FLL. A lie…. Wrong.

Worst airline ever! They nickel and dime you on everything. $897 for roundtrip flights LAX to CLT for 3 people - not bad...BUT $543.00 for three seats with extra room on the way back to LAX because we found out how bad seating was on the way to CLT is excessive. NO and I mean NO service on the flight not even water without an outrageous fee! No carry on allowed. Paid for baggage on the way back home 3 suitcases 2 at 42 pounds 1 at 51 total cost $342.00. Not until after it was paid did the Agent say we could have moved stuff into 1 suitcase and only have 1 that was over weight. They allow 40 pounds!

Spirit is designed to scam people. I understood that bags are not included on the original flight pricing/purchase. However, when paying separately for the bags, nowhere does it state you are only paying for bags one way. I paid $100 and had a receipt for the bags but was never notified or directed to pay for bags on the flight back. It asked me once and I assumed my bags were good to go. Then, on the return flight a person is checking bags BEFORE TSA (that's how you know they are intentionally misleading people). She was checking to make sure your ticket had bags. No other airline has this person there before TSA check in. I was told I did not have bags included and was directed to the front desk. I showed her my bag receipt and she told me she doesn't know what that is but my bags are not paid for on this flight in her system.

The worst airline I ever seen. I book the ticket one month earlier. On that day of my purchase I wanted to change the date. They charged $125 for changing the flight. When I changed the date, I confirmed the baggage is included but it’s not. I paid another $89 for checked baggage. The Spirit is the worst airline.

The worst experience I had on Spirit Airline. In the morning of Thursday April 25 due to a long line, I couldn't make the flight, I had to reschedule the flight for the afternoon at 5:35 PM and once we got on the plane, they took my cousin off for no reason, accusing her of having gone to the bathroom before the plane took off.

On April 19 I traveled to Puerto Rico. I had a connecting flight from Chicago to Fort Myers, Spirit charged me $99 for my personal item from Chicago to Fort Myers. I made a complaint with Spirit because I was charged, and I was not supposed to be charged for my personal item. I send proof of my bag to spirit and spirit refused to give me a refund. The agent at the Chicago airport did not do her job correctly. I was not charged from Fort Myers to Puerto Rico. Also, on our way back home from Puerto Rico to Chicago I was not charged. Spirit can even check their records and see that I was only charged at the Chicago airport. So why didn't I get charged from Fort Myers to Puerto Rico and Puerto Rico to Chicago then? Clearly shows the agent at the Chicago made a mistake.

Just returned from Mexico and the connecting flight was delayed for 5 hours. We were given a $14.00 food voucher (cost us an additional $45.00). We received a $50.00 voucher on next booking that needs to be used by July 2024. Upon unpacking, we both discovered our luggage had been ransacked and my Michael Kors clutch and wallet were stolen. I submitted a complaint online and received an email that it could take 30 days for a response. I decided to call Spirit and asked to speak with a supervisor who basically could not offer any assistance and said we would have to wait for Spirit to reply. At this point, I would be extremely hard pressed to recommend Spirit Airline.

They are crooks. I'm so exhausted from talking to customer service that I don't even have the energy to write a review! Just know they are the worst airline in every possible way and they will do anything to separate you from your money..

Do yourself a favor and stay away!!! The flight was delayed because some VIP person had entered Vegas and the Vegas airport had not let them fly for 1 hour and 30 minutes. Once we got to Vegas another vip person got there and they had to go in circles in the sky until they could land. They won’t even offer you a glass of water and my carry on stayed behind in the airport because they said they would charge 100$ and I had paid for carry on through 3rd party. I asked them to take it to ticketing so my family member could pick it up!!!! Cheap and delayed plus rude staff!!!!

The most unprofessional crew at the gate. Went to the counter to ask a quick question and was ignored by two agents, even after asking if I could ask them a quick question. Since I was ignored the first time and the lady was ** I proceeded to ask her in Spanish. She did not even lift her head up to acknowledge that I had spoken to her. Not to mention how bad passengers from previous flight were treated. It was a total Chaos. Will not ever fly this airline again! I don't even know why this airline is still in business!

Spirit airlines is the worst Airline ever. The seat are so small you feel like you're in a sardine can. We flew from FLL to MSY in very uncomfortable flight. On the return flight from MSY to FLL, they didn't have enough employees working to keep the line moving. By the time we went through security check points we arrived at the gate with the plane still there, but would not let us board, because they said it was too late along with 25 other people standing there with boarding passes in hand. I had to book another flight with another Airline to make it home on time. Cost a lot of money. I DO NOT RECOMMEND FLYING SPIRIT AIRLINES EVER.

I only fly Spirit because the flights are cheap and convenient. But this is definitely my last time flying. I took a flight from Houston to NY on Friday 4/12. The flight attendant's seat was next to mine. I understand that the seats are narrow however I was getting elbowed by the flight attendant and no one apologized. This was the last straw for me!!!!

Let’s start off by saying this has been the worst experience flying I have EVER had in my past 10 years of flying. For one I booked 2 one way tickets from Fll to ROC, or so I thought. The first $250 was only a “reservation fee” and that I had to pay the difference of $230 to confirm and actually “buy” the ticket. Of course I’m upset about this, but I pay the fee because I was literally at an Airbnb from doing a 7 day cruise with carnival and needed to get back home. I then arrive the next morning at 6am (fyi: flight isn’t until 7:55am) and I run into an issue with my luggage. Apparently the previous $480 that I spent did not include my 2 checked bags. At this point I’m trying to go through the line and pay with Apple Pay at the desk and they inform me they don’t have Apple Pay.

The same personal item I have used on Spirit the last few years, including my trip to my brother who was dying in intensive care was suddenly not acceptable. They refused to let me board at gate. Cost $99 so I could get home and let my son know his uncle had passed 12 hours earlier. Employees did not even offer condolences. Have been faithful customers until now. Will never use them again and make sure family members no longer will either.

Before flying this disgusting airline, be aware of their 100+ hidden fees. They will charge you for anything and everything that they can possibly think of. I'm awaiting my charge for the restroom that I used on my recent flight to FLL... Terrible airline. Fly any other airline that does not have so many hidden fees.

This is the worst ever airline. Their business model is scam. You end up paying more for a garbage flight and service - others will give you great service for less than this garbage airline. They charge you so many hidden fees and stuff that will eventually cost double the price of a decent

It's already a nightmare and haven't even got on the plane. Do NOT. DO NOT prepay for wifi till you know you have wifi on the plane. You need a receipt number and they DON'T send you one. I never got one and you HAVE TO HAVE that to request refunds. Poor customer service. They want you to chat through AI which only helps with some of your issues. This company will be out of business soon with the way they conduct business. I hope a civil lawsuit is filed against this company. In fact if we have enough unsatisfied ripped off customers. There's a lawyer that will take the case!

I wish this review was about flying but kore so it's about not flying. I fly each month from RSW-ORD and so my sis does. I can’t tell how many times these flights got delayed if not completely cancelled. If you actually get to fly it's not bad, you get what you’re paying for just be aware that you may not always leave as promised.

This is the worst Airline you can fly with. I had a trip for medical purposes for 2 day and I had to fly back one day earlier. I went to the booth in Burbank Airport and asked for an exchange. They said it cannot be done. I had insurance for this flight and after arguing for hours, since I was in the Airport 5 hours early, I still had to buy a new ticket. I asked for a refund or at least credit for a future trip and I've been told I cannot get one because my original return it was labeled as "NO SHOW". But I showed up earlier and I asked for an exchange, and I bought another return from YOU, same company, how can I be a "NO SHOW"? In the end, they did not do anything to make it right. This is the only Airline I know so far that doesn't allow a carry-on. So many people were upset for this reason and saying as me: I WILL NEVER FLY THIS AIRLINE AGAIN, EVER! Sonya ** Conf # **. Very, very disappointed!!!

People want to slam Spirit so much when it's actually not a bad budget airline. I use it to commute between Florida and NJ (I fly into ACY often) and it's a godsend for this flight itinerary. I download the movies I want to watch ahead of time and ALWAYS have my headphones charged and ready to go and honestly if you do that, it's like flying any other airline BUT it's so much cheaper and no layovers. I've only had one real issue and it was a cancellation of my flight. They gave me a $50 e-credit which I used toward a trip to Vegas and they got me out on the next flight. I was super fortunate that I have a place I can stay for free so it wasn't a major inconvenience for me, I could see it being a major inconvenience for others but they don't cancel flights that often and when everything is going well, it's a great airline.

I will not travel with Spirit anymore. I had to cancel flights due to personal injury. I called day later to cancel the flights. They did not refunds money and charges full cancelation. They will still sell this seat and make double money.

This airline sells you an inexpensive ticket and then takes every opportunity to put its hands in your pocket. They charge for seat assignments, luggage, Wi-Fi, and beverages. The only thing they don't charge for is the lavatory. I think soon they'll charge for that too. I had to pay $240 for my luggage to go from Oakland to Las Vegas round trip because it was 6 pounds over the limit. Their staff is rude, uncaring, and unprofessional. The seats in the airplane are smaller than those in all other planes and uncomfortable. There are no pockets for you to place your belongings. The seat doesn't recline, and it's less comfortable than those hard seats at the DMV. Avoid this airline at all costs. In the end, I paid more to travel by this ridiculous airline than by more prestigious ones like Delta.

We were delayed five times and our flight eventually got cancelled. Rather than making an announcement to all passengers what the options would be, two agents were available to talk to one customer at the time, basically telling us that we can be stuck in Orlando for two days, or take the refund. None of it came with a sincere apology and people were left to their own devices at 11pm on a Wednesday night during spring break week where rebooking anything reasonably priced was out of the question. We ended up having to drive to Detroit (18 hours) and lost two days of vacation time. We will never fly with Spirit again. If we could enter 0/10, we would.

They cancelled our evening flight after boarding time. The plane was never even at the airport because it never arrived from the previous location, which they knew but didn’t tell us. The board continued to say On Time. This is spring break to Fort Lauderdale, there are no other flights at the airport or surrounding airports. They did refund my ticket, but now I am fighting for my VRBO money back because it was cancelled at the last minute. If they told us earlier in the day I could have had other options, including that I turned down a ride because I thought flying would be easier. Why couldn’t they add a flight the next morning?

Booked our son a flight on Spirit not so much for low price but for the non-stop option. And of course he finds out when going to check in his flight was cancelled!!!! For “Safety”. No notice, no email, text or call. He got an “oops, so sorry” when he call customer service. Unbelievable. We had to scurry and thankfully got him rebooked on a SW flight, costing $400 more and now waiting for refund from Spirit. Which they balked about giving. Never again will I book a flight on Spirit. You had one chance and blew it. You angered a momma bear.

My boyfriend and I flew from Vegas to Detroit this month. We booked our flight, and paid for it all. When we went to go check in for our flight, it said our flight was almost full and to get a seat on the plane (which one 2 seats were left) we had to pay another 49.00 EACH for "VIP" chairs which were middle seats and in rows 12 and 13. We had to get back home, and we bit the bullet and paid for the seats so we knew we got home that night. When I talked to someone in RE: to this, trying to get my money back from the 2 seats that were ALREADY paid for by us, they told me it was their policy and won't be able to refund any money, or they would have to do it for everyone else (that this happens too). This is by far the WORST experience I have ever had and will never fly with Spirit again, and warning people before they can do this to others.

Flew Spirit for a business trip, and decided to take the family. We packed our daughter's car seat in a durable canvas bag. Flight was uncomfortable. Upon arrival one of suitcases was cracked with a wheel snapped off and our car seat bag and the car seat itself looked like they got in a fight with Freddy Kruger with a bunch of slices including on large deep one that sliced into the car seat and deep into the plastic.

Flew Spirit coming home from a trip with family. The flight was 1 1/2 hrs late. When we got to our layover destination 2 employees told us we would never catch the connecting flight so just get upstairs and rebook. We went to rebook, stood in line 1 hour and the lady told us we should have received a text that automatically puts us on a plane. No texts came through... She looked and found that the next flight was for the next day in the evening, We needed to get back. We have work and school... She said there was nothing she could do but give us our money back or take the flight for the next day.

Never in my life have I had a issue with a airline. Lost my bag and got it back damaged. Now they won't replace the baggage of a 4 set luggage. All you get is the runaround with no resolution but not their fault. Was told I will receive round trip tickets and that was a farce. Called New Orleans and Detroit let alone Atlanta and Fort Lauderdale, all say use the Spirit.com/Bagclaim site and then you wait for days to get a response. No help whatsoever from anyone. You get a number and get someone in the Philippines. Now I'm out of money due to this to buy a 4 piece luggage set. I would never ever recommend this airline. At least Delta and American take care of you. Keep your promises and stop doing the runaround.

I booked Siprit Airline's direct flight from Boston to Houston, round trip (May 8 - May 12), for two people. The original itinerary listed depart time from Boston is 6 am, arrival at Houston at 9:18 am. The flight time is 3 hours and 18 minutes. Then Siprit Airline issued change of schedule. They added 1 connection stop at BWI and the total flight/transition increase from 3 hours to 6 hours. They also changed the returning flight, from 7 pm to 4 pm.

I booked a flight via Priceline for $270. I went to check into my flight the day before and was told to sit with my friend I would need to pay to pick a seat for both of us. I was also told I would need to pay for my baggage. Not a huge surprise on the baggage but the added $400 to my tickets was. Even with the cost what choice do I have. I tried to confirm and pay through the website - got errors. I called, got the run around, tried to confirm through app, failed. Tried to call back got hung up on 3 times after 30-40 minute wait times and foreign call centers. Still trying even now. Going on 4 hours.

First time flying Spirit, they cancelled our flight on the way to the airport. There were no rebooking options. Refunds are still not being received. Chat is powered by AI, so it's difficult to get a human. Phone lines have long queues (longer than an hour). Just horrible...

Not good. Missed my flight cause I'm supposed to check in 2hrs ahead. Airport was empty. Flight was at 12:06. Came at 11:15. Kiosk said too late, went to counter for them to make me rebook. That what you get for cheap tickets. Ripped off.

My Flight was apparently oversold. I got bumped off my flight with NO REASON NO REFUND NOT EVEN A CREDIT. No hotel , taxi or anything!!!. Customer service is awful. Would not help. Just kept routing my call in circles. Not helpful at all. On phone for hour and not getting any help or resolution. Spirit airlines rips you off and they certainly don’t care.

The woman at check in literally lied in front of a line of 200 people and said my bag doesn’t fit. I made sure my bag fit and she insisted it didn’t and wouldn’t even look at me. Literally stole my money. She was angry and had a chip on her shoulder and decided to take it out on us. I would never ever fly with them again.

We have attempted to fly Spirit twice. Both times the flights were canceled with zero assistance in finding another flight. The worst customer service and zero regard for consumers. This airline simply cancels flights and will not assist with rescheduling. My son recently had a party of six with tickets to Florida. They canceled their flight then told them they would have seats on the flight the next day. They spent hours in the airport the next day only to be told there were no seats for them and no flight options. I would never use this airline again.

I was scheduled for a 5 am flight to Fort Lauderdale and then a connecting flight to Aruba. The gate assignment was A18. We sat at gate A18 for 1 1/2 hours before departure. At some point, the departing gate was changed to A17. Due to the horrible audio we didn't hear the announcement for the change. Instead of the attendants calling the names of the 10 people that were missing, she went through the waiting area of gate A17 aging people of the wanted to depart sooner. When we noticed that gate A18 had not boarded by 6:30 am, we approached gate A17 and asked what was going on.

I found Spirit to be a pretty good budget airline. I flew them frequently, and they were usually my first choice if airline. However, I had to cancel a flight one week before departure. They kept ALL my money for the flight. Other airlines issue a credit to use on future flights...not Spirit. (Read the small print) Since that happened I haven't booked a flight with them, and probably won't going forward. Their loss. Providing a credit would have been the right thing to do.

I booked 2 flights last minute due to an issue with another airline and I needed to get somewhere. Within 5 minutes of booking, my original airline notified us that they had another plane ready for us. I called Spirit immediately to cancel and was issued only a credit for a future flight.....fine....was told use within 2yrs. I found that the voucher expired after only 90 days! I called to get it corrected and they wouldn't budge. Spoke with a supervisor, Chris, and he instantly told me no problem, he could make an exception and I'd get an email within 7 days with the credit. Email never came.

Today 3/6/24 I departure from Cancun to DFW. Fly 344 and from DFW to Las Vegas fly 2701. When I got home inside my luggage one of the side was unzipped. My wife jewelry was all over. One of my belts was missing, I normally put my shoes on bags, even some of my shoes were removed from the bags. My luggage was search like they were looking for something. I don't really know where it happened if happened in Cancun or in Texas but still I trusted Spirit. I'm extremely disappointed and upset, the airline only care for their earnings, not for the customers.

They harass you to do the bundle where you pay for the bag and pick a seat. I did that and choose a seat I had to pay for. I did it. I get on my flight, they switch my seat. I was placed ALL THE WAY IN THE BACK. I've been trying to get in contact with them and getting the run around. All I want is my refund for the paid seat that I didn't get to send in.

I am leaving on a flight through your airline next Friday March 15th. My times have changed going down and back up and not a little. They have been very different. I have no choice but to use these tickets but you have messed up my trip. I am now losing half a day of vacation. Not return home till the day after when I was originally supposed to return. Not even sure if I have a ride home at 1 am the next day. This is so infuriating I want to scream. I am so very disappointed in this airline and will never return to it again after this curse.

Terrible customer service. Lady acted like a child and walked away mid conversation. She was the supervisor and the lady below us said we needed to follow the supervisor to the gates she was going to. Most unprofessional person I’ve dealt with in my life. Terrible terrible service. Will never fly with them again. Leaving as many bad reviews as possible on every site. Absolutely terrible service.

Had a round trip flight to Philly from LAX. Flight scheduled to leave at 11:06am. Got to the gate at LAX at 10:48am. Doors were closed and missed my flight. Got another flight on American same day at same day rate prices. Fast forward, it’s time to leave and I attempt to check-in in the Spirit App and my reservation was no longer there. Called them up and turns out if you miss the first flight the system will automatically cancel your return flight after 32 hours if you do not speak with a representative. The first Spirit associate over the phone couldn’t help me to reopen the reservation. I kindly asked him to transfer me to a supervisor. Spoke to the supervisor and he stated their policy, but I remained kindly persistent and encouraged him to see what he can do. He offered me a solution and said he would call me back in 15 minutes to an hour. An hour later he called me back and expressed that my reservation has been reinstated. I graciously thanked him and now I’m waiting at the gate for my flight. #twocents

Two women got into an argument with screaming a lots of cursing. Not one person was doing anything so my friend went to go get a flight attendant. Afterwards, they were not nice to her bc she shouldn’t have reported it.

I'm hoping that by providing names and descriptions of employees can help the airline identify the issue and take the necessary steps and actions to address the level of training that is needed for this problem. I am hoping that this person can learn from this situation. Debbie ** who worked at the Spirit Airlines check in on 2/26/24 around 1:30 PM at the Las Vegas airport, brown and blonde hair, with a cream colored scrunchie, was beyond rude and disrespectful to customers in need. A nice girl wanted to check her bag before her 5:30 PM flight and was told she could not, and that it was too early and she could not hang out at her gate. Debbie told the girl she can “go stalk people at other places” but could “not go to her gate more than 3 hrs early.” She said the system would not let her through that early. She was told she could not lounge around the airlines check in and had to go to the lounge “upstairs” instead.

I booked my flight through Spirit Airlines app. I realised after booking that it booked me double instead of booking me once and my son as the other person. I kept calling the customer service the whole evening and night since the flight was for 6am. No reply on chat and phone call. We arrived early at the airport to resolve the issue in time, stood in the line for an hour but the lady at the spirit airlines refused to help and gave us the same customer service number I kept calling all this time with no response. She was rude and rather than listening to us started calling people who were next in line. We went to tsa hoping we will talk at the gate with another spirit airline representative. Tsa didn’t let us in and told us the representative at the spirit airlines should be able to resolve this.

This is my first time to book the flights on Spirit, very bad experiences. They provide a very confusing website to trick you buy seats and luggage check in after you book the tickets. This website led me accidentally canceled my itinerary after I paid my tickets, seats and luggage checked in. I quickly tried to find their representative to solve the issue and could not hold any their representative. Only some texted message to ask me to rebook flights from their website. The results is that I lost all my paid money for their flights and get to rebook my trip to another airlines. Never, Never, Never to fly with this airline! Even I could not find any website to file a complain for this event. What an unethical company!!!

Spirit airline sent me an email saying. My spirit saver club renewal was going to be automatically taken from my account. $$ And I could cancel if I go online as part of (their email). I tried. After contacting spirit customer service. I was told. "No, you cannot automatically cancel your spirit savers online." And you can only do it through their customer service even though their email states otherwise. Then if you ask to talk to a supervisor about this issue, they put you on hold and won't pickup. Buyer beware... $$$.

If I could give this airline a -0 I would. On flight 182 Vegas to Chicago 12:59am 12/15/23, I experienced the worse customer service from this girl (flight attendant). The plane wasn’t clean and the staff was rude. Ruined my birthday trip. I will never fly Spirit Airlines again. If this airline could charge their passengers for air to breathe during their flight they would. Please do not get caught up on the low air fare. For the ** treatment you receive during your flight and all of the fees you pay for everything, fly with a credible airline, it’s worth it. Spirit is a Mega Bus in the sky. I’m never flying on Soul Plane again.

Spirit is the worse airline to book tickets with. If you try to cancel within 24 hours for a full refund. They’ll let you sit purposely on hold until it goes over the 24 hours. They’ll claim you weren’t within the 24 hours. Then when you request a manager they tell you that you’re also less than 7 days away from the flight. So which is it 24 hours or 7 days from the flight? Nobody was helpful and they don’t care at all. I will never fly with spirit ever again.

Spirit does not care about their customers. No customer service, no people skills. I was forced to pay twice for my bags. I showed them receipt of my bundle purchase when I bought my tickets. Their response was that is not what my system shows. You can either pay or you can't board. UNBELIEVABLE. They said you have the receipt call and get a refund

Avoid Spirit at all costs. Not only do they charge you $100 for a carry on but they don't have device chargers, reliable wifi or even give you a glass of water. Total trash airline. Avoid at all costs.

I hope this review is helpful and without too much disdain. Making a reservation was simple and easy (the hook). Once you get further into the site, you realize there are upcharges for baggage (no free carry-on items or checked bags). Ok, given the cost of the ticket, fine. Then, your seat. Now the flight is starting to add up to more than other airlines. The stinger? Spirit Air changed my reservations (to and from). Instead of direct flights I was now on layover flights. Worse still, they put me on an evening flight (day prior) with the second flight the day following. Whose paying for the hotel? Not Spirit. When I went to change the flight, charges for seats were once again requested. If this doesn't appear to be scamming, I really don't know what is. Top it off, you can't get a live agent to save your life. Worst service I've every had in my life for anything. I can't express how upset I am at this airline. Stay clear of them or fair warning.

The first week in February, I bought a roundtrip non-stop ticket for the first week in May, from Boston to Las Vegas, for an incredible deal of $124. Less than five days after booking, they changed the flight from nonstop to a ridiculous amount of time on a plane with a stopover that ended up getting to Vegas at 11 PM at night instead of 11 AM - which pretty much screwed me out of a whole day of already planned activities with my nieces and nephews. I only had these four days to see my family, so that was completely unacceptable.

If I had a way to give zero I would. First of all, our flight got canceled over 4 hours and when you go ask the counter what was the cause of the delay they were so rude and we were pretty much told, "We don't know, whatever the email you all received that all we know." There is no customer service. No smile, flat affect, rude.

I flew Spirit for the 2nd and very last time. Once again from FLL to STT. I flew 7 years ago and again last month. I've flown 34 airlines in 30 countries over the past 20 years. Spirit is unequivocally the worst of the worst. Not even a close 2nd. Agents are rude, Flight attendants are rude. No help available online, planes suck, seats suck, my $100 upgrade didn't even get a drink of water if you can believe that! "Premium" seats don't recline. They charge you for literally everything and extremely expensive charges. I paid $200.00 for the flight and $195.00 for a bag and $130.00 for a seat upgrade that didn't even include a drink; not even water! Never ever, ever fly this pathetic excuse for an airline!

I had the worst experience of my life with Spirit Airlines. I booked though Booking.com and I had one way one with child in lap. I was told to check in on line but about time I got there they said I had to check in at the airport which I never was told to do so and never heard nothing like that. I paid 226 for a one way and I didn’t make it on the plane. Don’t do business with these airlines. They taking your money. Also I know now that these companies are talking about us instead of helping. The Spirit Airlines told Booking.com not to refund my money nor was I accommodated so they trying to steal 226 from me.

Well we’re sitting on the tarmac. No gate. 40 minutes as a number of us risk missing our connections. This is economics I fear: not big enough for backups. Or enough gates or in flight service. No water. Just basic and expensive net net. Big carriers are typically better.

I always use this airline over others. I can say today has been a hassle from agents to management! I’d never fly this airline again. The amount of time wasted and the amounts of money demanded is absurd and not cool. You can’t keep business if you’re going to do your supporters like this, I WILL NEVER FLY WITH SPIRIT AIRLINE EVER AGAIN.

The worst airline I have ever flown with, Never prompted us at the time of checkin to pay for our carry-on, and when we got to the gate they charged us $99 per carry on, these small scam airlines shouldn't be allowed to operate this way, we will never use them again.

Spirit is the lowest budget airline and that is the experience you should expect. They are understaffed and the employees they do have are inefficient, uneducated, incompetent and have a power trip attitude. It’s the perfect storm for non-stop issues and the worst customer service experience stories you’ll ever hear. I never ended up flying them because the first time I tried it was such a horrible experience that when they offered to rebook me on one of their flights the next day or to get a refund, I jumped at the refund and booked a Southwest ticket where I’m A-list and they know how to do their job. I’ll never book another Spirit flight again. I have it the old college try and can officially say they are a terrible airline.

Flight was ok but the huge issue has been the fact that they destroyed my son’s stroller during the flight in their storage. I have filed a complaint (claim) right away after we landed and up to now nobody from the claim dpt has Contacted us back (after we have been told 24 hours), When I call customer services the supervisor (I spoke with 2 of them) they say there is nothing they can do, I can’t speak to anyone above them and the claim dpt communicate just through a chat where nobody is log in and we don’t know If we ever get a response and no guarantee Of a reimbursement of a $750 + stroller. On the meantime I have my 3y.o. Child walking for miles in a 10 degrees weather or me breaking my back in order to Carry him. We can’t afford to Pay for an Uber for all the times we move around. Absolutely disgusted by their service.

They bill themselves as a cheap low cost airline, however, they charge you for everything. Including carry-on, you talk about uneducated, ignorant low class, no class, ghetto, no job, living off society customers then this is exactly the place for you. I have never flown this airline, and believe me, I never will again.

Simple. I booked taking advantage of the reasonable prices. Their computer/ software added $260 worth of luggage on top of the combo package which included a checked bag. Simple, honest mistake on their part. I ask customer service for a refund. "SORRY, OUR POLICY IS WE DON'T GIVE REFUNDS!" What if it is your, Spirit's mistake? I would never order 4 checked bags for my daughter who only owns 1 suitcase! DOESN'T MATTER. "ALL YOU GET IS A CREDIT AND IT HAS TO BE USED IN 90 DAYS then you can apply for the last extension of 90 days. After 180 days those funds become ours." BOTTOM LINE YOU CAN NOT TRUST THEIR BOOKING SOFTWARE! I AM FURIOUS AND OUT $260 which I can not afford to lose! I am not a rich man or a frequent flyer so the credit will be lost! THIS MUST BE ILLEGAL BUT THEY SAY, "THIS IS OUR POLICY. IT CAN'T BE CHANGED."

I have had so many issues with Spirit Airlines and yet I always give another chance, I walked up to the counter not realizing I was at the wrong gate and the associate said to me "LET ME STOP YOU BEFORE YOU TALK, GO TO YOUR OWN GATE." I mean customer service goes a long way, and the associates I've encountered need to go to walmart's customer service training! Constantly let down by this airline and in trying times the day my family is going through something serious we get absolutely zero human decency! I hate what the world has become and the way the people have gotten so selfish! Meanwhile these two women are just lounging on the counter! They could have answered my question! Give me a job with this company and quickly the right changes would be made! ** Where have all the good people gone!

(I can provide written evidence from Nokuphiwa at Spirit.) They have stated in writing that if they decide to stop servicing an airport (state), that what they would like for you to do is to drive to another state (11 hours in our case) and then use your points to fly from there. But no compensation will be given, and you cannot use the points with any of the affiliated partners.

My chair was sold 30 minutes before departure time. I arrived to my gate an hour before departure time. There was not enough chairs around the gate so I had to sit with kids in the gate next to mine. I was busy with kids as I had to take the to washroom. I did not hear their call. When I arrived 30 minutes before departure time, I was told that they sold my chair!!! I asked, "Why you did not call our names?" But the service said they do not need to do so.. They just sold it!! They were rude, unprofessional employee. The worst is that next flight is not earlier than couple days after that. Imagine kids' schools and my retuning back to work. All this has to be delayed. Keep in mind before you book with Spirit that you need to be alerted as they can easily sell your chair.

#1 CLE to LAX – Spirit lost our check-in suitcase! My brother and I called Spirit customer service the next day and were hung up on 3 times. Then finally told us the luggage was found at LAX Airport. So we spent 5 hours driving in holiday traffic that night to get it.

Do not pre-pay your bags. This airline will steal your hard-working money & charge you 2 times for the same bag. This airline is a joke!!! I will never fly with them again. Dominick from guest relations feeds you the same line of why they stole your money. I talked with 3 different customer service people for a refund and they all agreed they weren't supposed to charge me twice....but they said they couldn't refund my money due to the spirit policy. What is the spirit policy? To take customer's money. BEWARE OF THIS AIRLINE. The cheap flight will get you to pay another way.

I'm going to start off with if I could I could leave negative stars I would. I booked our flight 4 Months in advance for a departure time of 11:30am, not even a week later they changed it to departure time of 7:30pm. Super inconvenient to change months in advance. I would've booked a different flight if I wanted to fly out at night... I got over that till the day of our flight that morning they delayed our flight by another 2 hours!!! Then without notification they changed it back!! We got to the airport and there were over a hundred people in line because of a "spam" and canceled flights that were not canceled - (not my flight) but seeing the way the agents (the people who accept the bags and check in people) were handling the situation makes me never want to fly with them. Not to mention they have a 40 pound bag limit (when every other flight I have been on is 50lbs).

To keep the cost of your travel with Spirit Airlines as low here is my recommendation: as a female make sure carry your underwear in your handbag and as male DO NOT take any underwear with you. Underwears are not considered as PERSONAL item. You may end up paying a lot more than you expected for carrying underwear in carry on.

From the moment we checked our bag in at Phoenix sky harbor the employees had an attitude. Were rude. We purchased one check-in bag. We were over by 3 pounds and we’re charged $125 on top of the $60 we had already spent to check a bag. We had multiple issues on our flight with the flight attendants who were rude, gave us eye rolls and acted like we were an inconvenience. I bought Internet on my flight from Phoenix to Dallas and not one single time would it load. It was a waste of 1299+ tax because I could not even connect to your Wi-Fi.

Unbelievable Spirit Airlines have special bathroom for the crew member only in the front of the airplane and 182 passengers only allowed to use the 2 in the back. If you seat in row 1 then you need to walk 30 more row to get to the bathroom and by the time is going to be occupated

I spent years defending Spirit. I’m done doing that. I had a backpack that was 2 inches too wide for the personal slot. I took my jacket out and it fit. The supervisor insisted my jacket had to be in my backpack and charged me $100… This is outrageous and I hope the $100 you extorted from me is worth my, my family and friends' business… I've been traveling on spirit for years and never could understand why everyone hated this airline so much… I get it now… Goodbye spirit… The gate supervisor in LAX is incredibly angry and disrespectful to the people who pay her salary

I was on my way back to this state that is known for being racist. Unfortunately, their flight attendants are racist too. I got verbally attacked by a flight attendant. She screamed at me. Sometimes I even get eye rolls or get ignored on their flights. Had to switch to American Airlines.

My personal item DID squish into personal item bin but some employee said "it clearly doesn't fit" when CLEARLY IT DID!!! The result was that I had to pay NINETY NINE dollars for a BAG THAT FIT!!!! There were several other folks that got fee as well, theirs also FIT!! NEVER NEVER AGAIN.

I was boarding the flight with one overhead bag and one carry on backpack and they charged me $100 for the bag at the gate. I've been on countless flights and have never been charged for a 2nd carry on.

12/15 Arrived early and was in line 15+ minutes before the others still in front of me said go in front of them for my boarding pass. The rude employee ** woman would not help me. Said that I had to go use the machine that I was having difficulty with. Then I was 1 minute late =45 minute minimum for check in to get my boarding pass. She kept telling me too late and I had to pay a additional 99$ for a flight the next day! The flight kept being moved to a different Gate 4 more times had to go on two different Trams and go through TSA security! Mechanical problems, and then finally.., after takeoff a Emergency landing! No help customer service Bot! I have proof/documentation. I will never fly with them again!

Our return flight home was the worst flight I have ever experienced from start to finish. We arrived at the airport 2 and a 1/2 hours ahead of time only to find the check in line was clear out the door and down the sidewalk and barely moving. We knew that if we waited in that line we would miss our flight. We started asking agents and finally they pulled everyone from our flight to get an expedited check in. We got checked in and rushed to our gate only to be told there was no crew and to just wait. There were minimal updates and no time frame was given on how delayed we would be. About two hours later our flight finally left. We arrived in Columbus, Ohio. Went down to get our checked bags only to find 1 out of the 3 was missing. Of course there was no one working in the Spirit baggage claim office so we had to wait in line at the ticket counter to talk to someone.

I would pay double to fly a different airline. Spirit significantly changed our flight in Feb just 2 weeks after it was booked. The notification said to use "chat" to change flights. Went to Chat, while I waited over 20 minutes for a person I tried to change online from their website....while looking at my email with flight info and confirmation code got a message (multiple times) that my code/name was an invalid combination. Chat finally answers, can find my reservation. 20 minutes of searching they find it after asking a bunch of questions. Meanwhile I google find a phone number and called....they couldn't find my reservation.

Our flight from Vegas to PDX was delayed multiple times because there was no flight paperwork. This was overheard from staff, but no announcement or communication made to customers. And they overcharge for bags like crazy!

Spirits airlines has one of the worst customers service in the airline’s industry. I don’t know if they will get any better with the Jetblue merge. You will have to fire and retrain all Spirit airline’s employees to be more human. Word of advice to others thinking to use this airline. STAY FAR AWAY and avoid using them if you can. This company is nothing but a scam artist. They worked the systems to charge us more money. They don’t care about customer service or company reputations.

Besides one day of luggage delay with diabetic medications, cold weather clothing in it for our kids and grand parents that forced us to buy more clothing, we had extra weight that was expensive, on top of it, our flight was delay for 5 hours. Every employee on every department that we try to reach for help was a complete incompetent. We were transferred to various departments and nobody could resolve anything making a very bad experience to flight with them.

We were going on a Christmas trip from Indianapolis to Las Vegas, Nevada which is usually a three to four hour flight depending and we got delayed which was a big deal but they just kept doing us at this point. It was 4:00 in the morning. They just canceled the flight and told us that it would be rescheduled for tomorrow. But we live quite far away from Indianapolis so we had to rent a hotel which was not paid for by them. After that when we came back the next day we got on the plane and sat there for 9 straight hours and they didn't give us food, drinks or snacks. When they finally came around and gave us drinks and snacks, all they gave us was two crackers and water.

My trip to Ohio was a nightmare. Spirit Airlines would not acknowledge my sister's VERIFIED military active duty status. They charged us over $200 in checked bag fees (should have been free for military). Customer service over the phone was not helpful, rude and told us she couldn’t do anything about it. When we paid the baggage fee prior to our return flight the app did not update it and we were almost charged again at the gate. It has been a nightmare. DO NOT Fly SPIRIT. Flight attendants on first flight (Orlando) not so friendly. Pittsburg staff much better, friendlier and helpful.

My daughter had a round trip ticket from Reno to Ohio. Her flight from Reno they double charged us for her baggage. Tried to speak with them in person at the airport. No help. They told us to call customer service. After three phone calls and over three hours later they told me because she changed planes they charged twice for her bag. But returning from Ohio to Reno and switching flights they didn’t double charge us. I made the round trip reservation at one time. Makes no sense. Cost $310 for one bag. Horrible airline. If I could give no stars I would.

Spirit is THE WORST and I will make sure no one I know ever flies with them again. They put the wrong departure time in the app so when I arrived for my flight, the plane had already taken off. They gave ZERO compensation for the extra day, hotel, meals, and rides to the airport that I had to have because of THEIR mistake. I have screen captures of all the wrong information posted on their app as evidence of their incompetence. After 6 months of emails, sending receipts, and asking for resolution, they stopped responding to my emails. DO NOT EVER USE THEM!!

Rented a car through Spirit Air. When I got to my destination the car rental company informed me that the Spirit Air charge does not apply and they would have to charge me the full amount. I decided to cancel the car rental. When I got back home a week later I contacted Spirit Air to request a refund since I cancelled the car rental. Spirit Air refused to give me the refund stating that charge is non refundable even though I cancelled the car rental. I think this is a rip off and I would never use Spirit Air for any future travel. Beware. Do not book car or hotel through Spirit Air. Book directly. Lesson learned.

This was my first time flying with Spirit and the staff is rude and ineffective. I waited a really long time, only to be told that my issue was out of their hands because of their system not updating. I would have missed my flight, but they hadn’t even started boarding by the time I got there. Would not recommend.

They charge you for every little thing under the show. If you book 3 tickets together you can plan on not seating with your friends or family unless you pay for a seat (extra $$). If you bring a carry on more than just a back pack (extra money). Talk about the nickel and dime you to death. I mean what the heck are you paying for. Worst flight ever. Save the money and run to anyone else. The low cost of the flight is not going save the nightmare later.

I recently visited my hometown, California. I had flown out from Utah without any issues with my carry-on backpack. However, when I was preparing to return from LAX, an employee pulled me out of the line and demanded to inspect my bag. They claimed that it did not meet the overhead requirements despite it being the same bag I had flown in with and containing the same amount of stuff. They insisted I pay $99 and were quite aggressive about it, which was embarrassing. I am on a tight budget and was not prepared to pay this amount. I felt Spirit Airlines was not a good fit for me, and I would not fly with them again. Additionally, I was disappointed with the customer service, or lack thereof, especially with the airport staff at LAX, who seemed to be abusing their power and lacked professionalism.

I was on hold for roughly 2 hours and got hung up on. Went to online chat. The response was to wait 3:50 minutes. After 6 hours I went to bed. I was trying to change my luggage weight. So, when I got to the airport, I had to pay another $74. It made the total cost of my bag $168. Its weight was 58 lbs. On the way back, we bought a small bag because the big bag was overweight. We put everything we could in the little bag and it was heavy. Get to the airport and check in. They said the bag was 50lbs. That big bag came back with a huge rip on the back. It was brand new, when we left DIA.

Yes, it's a low-cost airline, but they use their sleight of hand sales techniques to rope you in with super cheap initial prices. Then the big reveal happens ... nickel and diming you to death for everything else after that. Do you actually want a seat? That will be extra. Do you have carry-on luggage? That too will cost you. Hey want a simple bottle of water or soda while in flight? Not unless you pay for it.

Spirit Airlines hires cheap labor with language barrier. They double book passengers and can dump you as they want. Then you have to pay for another ticket to get on another flight if available on the same day!!! When asked for the manager she notes a bunch of lies on your account to make sure you do not get your refund! It’s a very bad airline and company!!! Watch out!!! I would not even give it one star if I had a choice here!

I had two seats booked and paid an extra fee for them to be together, my wife fell ill and couldn't make the flight. Spirit sold her seat to another person collecting two fares for the same seat and refused to give me a refund. They always changed the flight time from 6:45am to 6am with no notification nearly causing me to miss the flight and on top of that they lose my luggage.

Very rude people at the customer service. They are trained to do everything to make you pay extra fees for everything. The fright was delayed for 1 hr 20 mnts, I was sitting in coffee shop in airport. Spirit got everyone in earlier and closed the door earlier. When I came to the gate, they told me that they just closed the gate. I won’t be able to get in. I went to customer service desk to get another flight, they wanted me to pay $99 fee. After I opened Spirit app on my phone I saw that departure time was changed 10 mnt earlier. This is no good spirit. No good!

I am deeply dismayed by my experience with this airline, which left me feeling like a victim of racism. This airline is by far the worst I've encountered, where you have to pay for everything, and the service is abysmal. I had a cabin trolley bag and a laptop bag, both weighing under 7 kgs. When I opted for a preferred seat with extra leg space at the baggage drop, they charged me for the seat but conveniently failed to inform me about the additional baggage fees.

I arrived over an hour early to my flight, which was delayed twice. Because of the delay, the system for checking in was not updated with the correct flight time, and check-in was impossible for several passengers, regardless if we had tickets or not. The employees at check-in were not willing to try anything to get the system to accept our tickets, and said "looks like you're a no-show. you'll have to book another flight". (This was two hours before the flight took off). I spoke with the supervisor, who seemed bothered to have to walk away from her desk at all; and she said they would not do a refund or credit for a system failure. Her words were "App errors are user errors, and you're the user"....

Spirit changed our reservation without our permission, we need to pay one thousand dollars extra to find ticket back to Boston, plus we have to wait 10 hours at the airport for the flight. Spirit Airlines is the worst and irresponsible airline, Ignore them completely.

The airline change your flight to whatever hours they want for you to flight that day. If you message them it will take you up to 3 hours from start to finish. No free upgrades or free bags for charging our flights on us. So don’t bother trying to get something free due to their change of your regular flight. Besides all that I even got a Spirit credit card to fly and a Spirit member and not even like that you don’t get any free upgrades due to their changes.

Their staff is very unprofessional and rude. They lie to get you to pay for a check in bag 99$ the worst. They lied and said the plane was full when it wasn’t. Money hungry airline. I will not purchase any tickets if I can help it.

When I booked my flight with Spirit I was given the opportunity to bid on a "Big Front Seat" for both segments of my flight. They don't let you know if you get it until you get your boarding pass at the airport. On the day of departure I did get a "Big Front Seat" on my boarding pass. The day before my return flight I was texted and asked if I wanted to buy an "Exit Row Seat". This made me assume that I did not get the "Big Front Seat" for the return flight. So naturally I bought an "Exit Row Seat" for $17.00. When I got my boarding pass I was surprised to actually have a "Big Front Seat" #2A for my return flight. I called them and asked for a refund for the Exit Row Seat and they said they couldn't do it. I explained this quite clearly and for some reason they say it can't be done. So why did Spirit text me with the Exit Row Seat offer when they clearly should have known I would be getting the Big Front Seat? This was a clear case of deceptive marketing.

Worst experience regarding luggage charges, 3.5 lb overweight on already paid $59 in addition to the ticket is an additional $79 based a chat with the agent before even getting to the airport. Next time I will choose not to fly that fly Spirit.

I get the ultra low cost airline business model: rope you in with super cheap initial prices then nickel and dime you for everything after that. Sometimes I'll pay the extra for a long long fight (seat selection) or extended trip (baggage fees) but on a 1.5 hour flight for 2 days in Vegas I need neither, so figured I was safe from the money grab (I was wrong). Schedule changes are not uncommon, especially with these operations, so I wasn't surprised when I received an email asking me to accept an itinerary change. The notice indicated my flight changed from 6PM on an Monday to 10:40 PM Tuesday arriving after midnight Wednesday. I called to make sure the Tuesday was actually the new departure day and not the arrival day. Sure enough, my departure was delayed over 28 hours, meaning an extra night in a hotel and day off work, as well as taking public transportation out as return home option.

We ordered tickets through the Priceline and chose the Spirit Airlines, as it guaranteed us the cheapest tickets. The price for carry-on luggage on the priceline site was indicated in the range of $34-90 per bag. Of course, we were shocked by the price of $89 (that's the maximum!) for standard carry-on cases weighing 25 and 32 pounds! We also saw disappointment and bewilderment on the faces of other passengers. But that's not all!

It is so sad how on a family of 4 booked flights, I lost $3,000+ with this airline and their Voucher rules. As they like to push their online chat feature to handle problems, trying to get a live representative isn't always easy! DUE TO UNFORTUNATE CIRCUMSTANCES I had to extend my credit voucher for an additional 90 days. As they only give you 90 days to use your canceled flight credit which is never even close to the original amount at the time you booked. My $3,000 went down to $1,900.