Spirit Air Reviews

They canceled my flight with less than a few hours' notice but also didn’t at least text message their customers. What is the point of giving our phone numbers if they don’t use it to notify us of important information?? Also they just auto-rebooked me for three days later. How horrible!! Never using them again.

Flying with Spirit Air I had very low expectations - and they couldn't even meet them. I understand all the extra charges that irritate passengers and I too experienced them. When checking in were given two seats next to each other. (Wife and I) Nice and we purchased a sandwich to share at restaurant by gate. Walked up to board and attendant scanned my boarding pass, too my wifes and printed a new pass and sent us to plane. At plane realized attendant had changed wife's seat to another location. Asked and was told that since I didn't pay for a specific seat I had no option.

What a joke! You want to spend more money than you'll save by booking Delta or United? Go with Spirit Air. I had to change a family vacation that we booked flights for. It's not till December but I was "generously" given a 90 day credit from today! It expires 1 month after my original trip! Useless!!! With the fees they charge, from bags, wifi and drinks, fly with someone else. Pay extra.

Beware if you are asked any questions by Spirit staff when you are boarding. I was asked a question by an employee that did not speak clear English when I was in the boarding line. I asked her to repeat question and still did not understand. She then had me move to the next employee as I was rejected for the exit row seat I had paid for. I explained that I could not understand previous employee but she again said I was rejected for exit row and stuck a new ticket at me. She refused to talk to me. I not only denied the seat I paid for but also separated from my family. GOOD LUCK TRYING TO TALK TO AN ACTUAL HUMAN WHEN TRYING TO CONTACT CUSTOMER SERVICE. I HAVE BEEN TRYING FOR DAYS.

I recently took a round trip flight on Spirit from Orlando to Charlotte. On the return flight, I was unable to check in online because the Orlando crew had added my husband’s military status and it automatically gave him a carry-on bag. This option was grayed out (we tried from multiple devices), and could not be removed. But in order to check in online, we had to pay for the carry-on bag (which we were not bringing to begin with). I tried customer service, and they told me that if we paid the fee would be nonrefundable. I asked if they could check us in, and they told me that if we couldn’t check in online because of the erroneous charge, we would have to check in at the desk at the airport.

Just a freaking criminal airline. They get you in the door with cheap rates, and then nickel and dime you every step of the way. Bag over 40 pounds? That sucks. Want to bring a backpack and a purse? Too bad. They literally don't care about people at all. They don't care about servicing their customers. I watched a flight attendant yelling at a man and threatening to call the police because he had a suit bag wrapped around his laptop case which she considered to be "two bags." Are you serious? The entire setup took less room than a backpack. It easily fit under a seat. Then he had to CHECK THE SUIT BAG, for an extra $100! Like, wtf is wrong with this airline?! Who does this?!

I rode flight 1015 on 9/24 from Mco to Dfw and there was a man (whom I won’t mention the name) who recorded women and their private areas without knowledge. Once the flight attendants became aware, they had the man delete the content. However Spirit refuses to process this complaint and bring up charges on this individual for sexual harassment. I will be continuing to speak out about this situation until something is done to ensure the safety of women flyers.

Gate check in staff very rude, made everyone put their personal item into the size bin before being able to board at one and both connections my second mobile boarding showed invalid. The first took 5 seconds to confirm who I was and my flight the other was rude, made me get into another line because their flight was late. 2 and a half hours for a flight that was already getting in at 1am. Seats are uncomfortable. You get what you pay for.

(1) I booked two way non stop flight from Dallas to Philadelphia for my family including my 22 months old son. You guys changed to one stop for outbound and later on the changed to 1 stop for inbound as well. I requested to return money but they offered credit that I need to use in 90 days otherwise it will expire. This is not fair

I booked a flight on Miami on Spirit Airline. I got to the terminal way before my flight time. I got in line to check my bags at 6:30 and the line was long but not too long. I got to the counter at 6:41. I was told that I would not be able to board the flight because I was 1 minute too late for them to take baggage which I didn't understand because my flight departure time was 7:30. Almost 45 minutes later. I was then told that I would have to pay $100 per person to reschedule. I called Spirit and spoke to reps and managers and got so many apologies but nothing was done and was basically robbed $200 for no reason at all. After driving almost 2 hours burning gas and paying tolls. Is there anyone that protects the consumer??? This is ridiculous. Now I have drive back home to drive back again tomorrow.

I bought a hotel and flight package. I picked Spirit Air because it was non-stop flight. I paid extra for an early flight. I paid extra for my seats with more room, and I paid extra for one carry-on. A month later my early flight was changed to an evening flight. I called and was told that my flight was changed if I wanted an earlier flight, I had to pay for the seats again, another $210. A month later my flight was changed to a 6-hour layover flight and would not arrive back till the next day. I had to call my credit card company to cancel this for me because Spirit would only give me credit that I had to use before the end of the year. I told them to forget the credit, why would I ever fly with them again. I forgot to mention it took me days at a time to reach Spirit on the phone.

The Spirit gate agent in Las Vegas charged me $99 for a carry-on when it should have been $9.99. Gate agent said it's $9.99 then charged $99. Now Spirit refuses to credit the overcharge, telling me (a) I had already boarded so I can't get a refund, (b) the charge is higher at the airport than online, and (c) my bag might have bigger than the standard carry-on. Different excuses from different representatives. It's a fraud and a scam.

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We were 16 of us including kids, infants and senior citizen scheduled to travel from Orlando to Boston on an early morning flight.. My friend and I were having our little ones added to our tickets, the boarding passes got issued and proceeded to security check in. After 35 mins of waiting at the security gate, the officer mentioned that the boarding pass we were carrying was not fit for travel and that the airline needs to issue a separate boarding pass. We went all the way back to the Spirit checkin counter (with hardly 15 mins left for gate closure). We were told by the Spirit agents that people traveling with infants need a special boarding pass. The line was so big that we knew we wouldn’t make it on time.

Red eye Flight was completely cancelled due to “mechanical issues” Sunday evening. They offered to refund or rebook flights which the only ones available are late Tuesday with long layovers that would turn travel time to 2 days. Decided to get a refund and find another flight. The cost to change airlines was over $1000 so decided to rebook with them instead. The staff in the airport told me I need to call customer service. Got them on the phone and they told me they can’t do anything on their end and the staff at the airport can. Talked to the staff again and said they can’t. Even the supervisor was so quick to dismiss us. Waited in line for over 3 hours with an infant at 12 midnight at this point. No hotel accommodations or anything. And no resolution. Submitted a complaint and they offered $50 compensation when it cost us over $1000 to get new flight schedule and hotel to stay for the night. NEVER AGAIN!

Is zero an option? So I've heard a lot of complaints about flights but to forced to sit on human waste takes the cake. Yeah you read this correctly. I had to sit on human waste during my flight. I arrived at my row and the smell of an adult diaper soaked in urine was overwhelming. To the point of nausea. When I went to sit, my hand touched my seat and it was completely soaked. Yes, you guessed it, in urine. I understand the pandemic is over but give me a break. You still need have sanitary flight conditions. Urine is human waste and carries diseases. This is not ok. Completely disgusting and disgraceful of you Spirit. There's honestly nothing that could make a flight sitting in pee worthwhile.

I prepaid for streaming service only to realize that I didn't receive it despite being precharged for the service. I was never given a confirmation code so I wasn't able to get a refund. 32.98 dollars down the drain.

Boarded the plane then was told to get off due to a mechanical problem. Gate agent announced delays little by little so we were hopeful, until they said it's going to be past midnight. A 9.5 hour delay without honest and helpful communication! We could book other airlines if we were told it's going to be a long delay.

Spirit is the worst airline in my family’s experience! Being low cost shouldn’t translate into being ultimate jerks! When you go to Walmart or Target, low cost leaders in retail, you don’t expect that their employees would treat you like crap, throw dirty diapers at you and tell you to go to hell blaming it on their cost-cutting strategy. When you go to Budget car rental, you still get excellent customer service, regardless of their prices being lower than Avis’s. But that’s not how Spirit looks at their business model – charge peanuts and treat your customers like crap, and hope they’ll come back for more. Well, not us! I don’t care if I pay three times as much for the same destination, I will never ever fly spirit and will never let any members of my family fly this crap on wings!

Our group consisted of 16 individuals, including 2 babies, 5 kids, and 1 senior citizen. Our trip to Florida was fantastic until we encountered Spirit Airlines' customer service on our return flight. Initially, the kiosk provided boarding passes for all of us. However, after a 35-minute wait at the security gate, we were informed that we needed to meet with a Spirit Airlines agent to obtain the correct boarding passes for the two babies and their mothers. We had missed the print that was just on those boarding passes in the mix of 16. It remained unclear why this was necessary since nothing extra was checked when we eventually received our boarding passes.

I give it one star because there is no option for one half star. I would give one half star for the availability only of such cheap pricing. That said, cheap pricing is always an attention ** and sometimes, you just get what you pay for so in the end, not worth it. You get cheap pricing for uncomfortable seats, a cramped cabin, a minimal size of carry on to take with you, dreadful customer service, and dealing with other sorry customers who are as miserable as you are for choosing Spirit. So, if you enjoy being packed like a lemming into a tiny metal box and you can do up your Lilliputian sized carry on the same way, g'head ... fly with spirit.

Worst experience I've ever had flying. Make sure you read the fine print! Flight from Charlotte NC to Seattle WA. At check in-there is a fee for everything. Checked bag fee was expected but a fee for carry on luggage, seats together with my family, even to check in with an attendant instead of a kiosk?!! After paying $25 per seat extra just to sit together as family, they made a mistake on my wife's plane ticket which resulted in her being unable to get through TSA. She had to go all the way back to the attendant who checked us in to have her ticket reprinted and reissue it and then they didn't give her the seat I paid for! We didn't notice this in the rush to get through TSA again so on the plane they wanted her to sit somewhere else. I informed them that I paid a fee for us to sit together and if they were not going to let her sit with us, then they needed to refund the money/fee I paid for that seat.

Roundtrip with both flights significantly delayed! Smallest seats! Don’t even provide water! Nickel dime you! And I paid A LOT for this ticket! AVOID!!! I chose them because flight was non-stop! But NEVER AGAIN!

Flight was delayed and airline was very unclear if the flight was delayed. App was not working. I was unable to check in on my second flight and forced to pay additional fee to check a bag. Horrible. I would not recommend this airline. Communication is very poor. Customer service is as well and they are not transparent.

We had a flight booked from Chicago Ohare to Orlando. Scheduled to leave at 6 AM we received an email at 10:30PM the night before takeoff that the flight was cancelled. (We already bought a hotel for the night prior with Park/Stay/Fly and were at the hotel.) We tried contacting Spirit through customer service number on two separate phones. We were on hold for 2 hours and then they said, "We will call you back." We also reached via social media and email. But no response. We had to get to Orlando for my daughter's volleyball tournament. With no help from spirit and time passing we bit the bullet and purchased a one way fare out of Milwaukee for $1500. We packed up the car, before going to bed, drove back to our hometown of Milwaukee and parked our car at home and Ubered to the airport.

Flight nk 441 3 hours late, they don't even give you water from vegas to miami, staff treated people badly, yelled at people, flight attendants move your suitcase because it's not a wheeled suitcase that you pay for even though the ticket includes your carry-on suitcase, because having the discomfort of carrying it under the seat, because they don't move their luggage they take up a lot of space.

My flight was on a Friday from LaGuardia, to Fort Lauderdale, to DFW. The first leg was delayed which caused me to miss the connection to DFW. Customer service was useless. They told me all flights were full until Sunday. They would not check any other location for a connecting flight. They will not reimburse me for the seat upgrades I had purchased and lost with the new flight. They will not reimburse me for the 2 nights in a hotel (not cheap in NYC). They said since I made it home and the original issue was weather, their policy is to not make any reimbursement. You cannot call their complaints department. You can only use the chat feature. Now you have to send an email and they will get back to you in 30-60 days. You may think you are saving money with Spirit. In the long run it is not worth it.

I booked a flight through Priceline for a Spirit Airlines flight. Before flying with them, I made certain my carry-on was within Spirit’s 18 x 14 x 3 size requirements. I took a bag this size. When I got to the gate, I was told pay $99 or I can't take it on. I had to pay. They made no attempt to measure or weight it. I objected immediately, but it was time to board, so I handed the agent my card. The charge was $99. Once on board, our in-flight the flight attendant said I just needed to send pictures to prove the bag size and they (Spirit) will take care of me. Once I arrived home, I took photos of the height, width and depth with rulers clearly in frame to prove the bag size. So far, I have contacted Spirit repeatedly, followed their directions to protest the charge. Frankly, I have found Spirit nearly impossible to deal with.

Spirit America JetBlue same problem delayed delayed and then canceling.. Leaving passengers at the airport anger hungry tired.. Disregard the fact these are human trying to be with loves go to work or just go home. The disrespect we as customers is uncalled for.. I’ve witness mental breakdown. Fights tears due to the greed of these airlines.. Canceling flights then not giving the customer a refund and if you do get a refund.. foul words are exchanged. Time is wasted. On hold. I feel this past couple of month I feel there is a scam happening with these airlines that is failing the USA.. We need the President to get involved to regulate these issues.

Spirit seemed bound and determined to ruin what was supposed to be a relaxing long weekend getaway from me and my daughter. When I originally booked the tickets, she wasn't sure she could go so I put both tickets in my name. When she cleared everything at work, I called to have one of the seats switched to her name. Well, that was the first problem. The customer service representative made me cancel the reservation and then buy the seat back. I only received a $46.00 refund for the seat because of the "late" cancelation and then had to pay almost double the original price because it was so close to date. I was angry, but I did it as we were both looking forward to this trip.

Booked a flight on the Spirit.com. Printed the conformation and noticed the date as wrong and a bundle had been added. Called spirit.com right away. They allowed me to cancel my trip and refused to refund my money. They offered me a credit to fly another time. But refused to refund my card. It was less than 10 minutes after booking. I was a Spirit Gold member which means nothing to them so when asked to sign up for a credit card on a flight don't.

I've never written any reviews on airlines before, but since Spirit Airlines gave me the worst customer service I've ever received from any airline, I was compelled to write a review. Missed my flight to Oakland due to delays, customer service was unable to refund any cost. Understandable, I booked another ticket from LAX and asked if any credit could be transferred. I was refused this request and had to pay an extra premium to take that flight with increased Uber costs as well.

It's not worth the savings. Do not fly with Spirit. They cancel flights constantly and don't care about their customers. I ended up buying another flight and had to stay overnight which costed me over $700. Spirit customer service is totally unprofessional. I waited on the phone for over an hour before my call was answered. I WILL NEVER FLY SPIRIT AIRLINE AGAIN.

Worse customer service, very irrational people, rude and unprofessional. They are also unethical and dishonest. My flight was cancelled, they claimed that it is because of weather, a Southwest flight was departing from the same origin airport to the same destination after couple hours so they are basically lying to avoid responsibility.

They sign you up for a Free account. A year later they charge $69.95. No way to talk to anyone. No way to cancel. Try logging in. Impossible. Request a temporary password because the one you used doesn't work. Temporary password isn't sent. Try calling. After 28 minutes, I am told she can't help and they have to transfer me to someone that can. Still waiting....

Booked my next flight with Frontier Airlines! You should too. Spirit is awful! Planned a three day trip to Vegas. Flew Spirit out of Detroit. The flight was delayed 9+ hours. Boarding should have occurred on or about 9:20 pm on June 1 with a take off of 10:02 pm. The flight took off at 6:20 am the following morning June 2. The gate agents provided very little information during the delay other than they were waiting on a pilot to come in off another flight. During the wait time, the pilot that did show up "timed out". Eventually the staff announced the flight would not leave until 5:15 am the next morning. Frustrated customers were given the choice for refund or to book on another Spirit Flight. Customers were so angry with the gate agents and Spirit for the delays, lack of communication and overall attitude that local police were brought to the gate to supervise Spirit's shenanigans. Vendors close early at Detroit Airport.

I arrived at the airport two hours before my domestic flight but arrived at the gate an half hour before my departure time due to security at the airport. After being given the evil eye by the gate because the flight was already boarded. As I’m rushing up to them they tell me my daughter’s backpack is too big for a personal item. She has travel with this same one for years and has never even had it questions and we have flown with it since this incident with no problem at all. She asked for a credit card and I asked her how much is the cost. She mumbled the cost and I didn’t hear her correctly. I thought she said 9.99 not 99.00. I would have fought it if we we were being so rushed by the gate crew to get on the plane. I am extremely unhappy with the service we received and also knowing that when I checked at the airport a few days later her bag was within the guidelines! I am going to be hesitant to fly or recommend Spirit in the near further.

The worst airlines. If you are trying to cancel your flight in advance regardless of any emergencies you may want to be prepared to lose all your $$ paid. Had to cancel the trip, first in addition to their disclosed cancellation fees they also charged a hefty "Passenger Usage Charge" in addition to the disclosed cancellation fee breakdown listed on the company website, (beware!). Basically, I lost 80% of my funds and received around 20% of my fair as a refund in the form of Spirit airfare credit towards future purchases.

It is by far the worst airline out there. Please avoid them at all costs. The employees are rude and love to waste your time by dancing around your questions. The 24 cancellation process is a nightmare. I am surprised that these people are even still in business.

I thought I was getting a deal when I purchased a one way flight for $29 only to get to the airport and I am told I need to pay for my bag to be put in the overhead... I have never paid to put something in the overhead only to check my bag. Anyways I'm like ok. The cashier then proceeds to tell me it's $187 to check both of my bags...telling me I should have booked online before my trip and it would have been $57 each... Not to mention she tells me next time I check in just go to the kiosk. Lastly the ride was rough. I almost forgot the flight tickets said I should be at gate F6 to depart... While sitting at F6 I hear over the intercom my flight is leaving from gate F2. Had I not been listening I would have missed my flight.

Changing the flight ticket and the boarding gate 10 mins before the departure. I arrive the airport 2hours prior to the departure time 07:25. After arriving, the Spirit airline sent an email with almost 2 hours delay at 09:05 and one hour after another email to be 08:46. Then around 08:25 I went to the desk to check my seats and the guy told me to hold on. Then he made a call and announced that the gate has been changed from E5 to A6 which takes more than 25 mins walk. I had a surgery a day before and to catch the flight I ran with my girls all the way to A6 which took around 15 mins running. When I showed up over there at 08:43, the lady told me that they don’t know what time it will fly yet and asked us to have a seat. So far it is 09:30 pm and nobody knows what time it will fly. I think if we are lucky, we will fly before midnight. My kids are so tired and wanted to go home.

I am absolutely disgusted in Spirit... in 1 day, we had our flight from Costa Rica to Orlando (flight 1310) delayed by 2 hours, and then immediately after our flight from Orlando to Indianapolis (flight 1109) delayed by over 4 hours.... Confirmation code **. As the fine print stated, my wife and I both need a refund for the absolute pathetic experience and waste of our time and lives with this absolute pisspoor, bottom of the barrel airline. (Not to mention you lost my luggage somewhere between Orlando and Indianapolis in the middle of the night last night!)

I joined the Spirit Savers Club and paid for one year only to realize in minutes that it was more expensive than just picking seats and baggage. I ended up spending $500 without the Savers Club versus with their Spirit Savers Club which I was charged for price of $750 with discount. I spent over 1 1/2 hours and several redirected departments and still have not spoke to anyone about canceling this savings plan! What a scam!

On time. Newer planes. Great fares. Recommend AM flights just in case. Travel light. Avoid luggage fees. Hub at Las Vegas excellent. Bring your own snacks and drinks. Book travel about 4 weeks in advance to get the best fares. Excellent for singles or retirees.

After a love hate relationship over the years I am officially done with Spirit Airlines. Low cost flights don’t make up for the time, energy, and additional money you’ll pay to make up for their mess ups. Cancelled flight with minimal notice and no reason. Conflicting information from customer service agents and gate agents. We were told we could fly standby by customer service over the phone when our flight from LGA to DTW was cancelled. Paid $200 for train ticket to Philadelphia, just to have their agents tell us they don’t do standby for guests. Just employees. No empathy or consideration. No willingness or ability to resolve it. Nothing. Employees are just as stressed and frustrated as customers, and sometimes let it show. My recommendation: Pay the extra money with another airline for peace of mind, proper customer service, and common courtesy. Or just rent a car and drive the 600 miles instead.

Spirit Airlines caused me the absolute worst vacation I have ever had, thanks to Spirit agent giving me the wrong information, loss luggage, unbelievable baggage fares, 90 dollars for a small travel suitcase, that they lost, 60 dollars for carry on, I will never fly with these crooks again, no help and really nasty, rude staff. Please save yourself time and stress, stay away from this airline.

I think it's unfair that customers aren't able to change their flights without paying $120 dollars. I accidentally booked a flight for Spirit for the wrong days and I don't think it's fair that they can't change the booking for free. It was a mistake. Other airlines allow their customers to change bookings for free or for a small fee. I won't be flying with Spirit again!

Spirit Airlines you are the worst airline we have ever seen. We had two birthday parties planned on our vacation. Not only did you cancel our flight 4 hours before we took off but offered zero help! We had multiple excursions planned and paid for, parking at the airport paid for and a hotel paid for. We were offered zero help to refund our money. Your phone representatives are pathetic and have no clue about customer service. You completely ruined our vacation. I will be telling every person we know to NEVER fly your airline. Hands down worst experience with an airline ever!

The seats are extremely uncomfortable in addition to not being reclining. But the worst thing is that when boarding the plane, having already passed all the security filters they do not allow you to bring a bottle of water (unusual, this does not happen anywhere). Why? because on the flight they even sell you the water!!….And on a long flight like Lima - Fort Lauderdale….you have no other choice than to buy their small bottle for U$D 4 dollars. Recommended only for short flights.

This was my first and last time flying with Spirit. My flight was cancelled 6 times in one day. Spirit Airlines lied they were going to accommodate us with a voucher for hotel, food, and Uber. The voucher did not work. We were stranded for hours with nowhere go sleep or go. I lost my reservation for my vacation which caused more money for me. I missed my sister wedding and all spirit airlines could say is sorry. Please do not fly with them. They are terrible. ****

So this is my family and I first and last time flying Spirit. Leaving SAT airport to BWI we were delayed over 3hrs due to “weather” but other flights were fine. Then after staying in Maryland for 6 days leaving BWI and going back to SAT we are delayed again over 3hrs so flight was suppose to take off at 9pm. It’s pushed to 1:13am. We choose them due to nonstop and picking seats since we have a 8yr old. Should've just spent the little extra for Southwest and paid extra to board first to grab seats. Asked around and this is the normal of spirits flights. Should've done my research better. And spirit doesn’t offer anything for flights being so delayed. They don’t care at all. DO NOT FLY SPIRIT!

Hi Guys! I guess to add to this diatribe of 'DO NOT FLY SPIRIT AIRLINES'. I booked a flight the other day leaving LAX to DFW. I arrived 40 MINUTES earlier than was printed on my TICKET. However, I was rudely told that my flight "was over", and that I had "missed my flight". I even showed the agent then at this point that I was still 25 minutes early. I called and asked for a refund through customer service who rudely informed me that they'd think about it in 72 hours and if I'd get a refund I'd see a chargeback to my card. No such thing happened. So, off to BBB I went to add to their already tarnished reputation. I should've learned. A couple of months ago, they pulled the same stunt heading from DFW to LAX- literally not wanting to go back and forth with them I just bought another flight from American Airlines.

No regard for humanity from the customer service group at Spirit Airlines. Our flight was cancelled and rescheduled for the following day. We were told that hotel accommodations would be provided but it’s getting late into the night and nothing has been issued. We’re stuck at the airport, hungry, tired, and frustrated.

Not sure why Spirit Air sends, “How can we make your next flight with us better”. Their reviews are embarrassing, if you’re a review person, read them & make your own decision. Don’t say you weren’t warned! There won’t be a next Spirit Airlines flight for me, I’ve flown to Vegas on Spirit twice, the 1st time wasn’t too bad, on time, seats a little cramped but it’s a short flight, baggage did take over an hour to arrive, meanwhile my driver outside waiting & driving around & around. Everyone laughs or says good luck when I said I was flying Spirit.

I bought the Spirit airline tickets on Expedia tried to get a refund, but they would only give you a voucher. I did not know that when I purchased a tickets, I will never fly this airlines again. Still have not seen the voucher on spirit airlines. Don’t know when I’ll get it and I’ll probably never get it as well. Never use this airlines again.

I never flew on Spirit before so I didn't know what to expect. I didn't think it could be as bad as it was made out to be. Oh my God was I wrong. Spirit is the worst airline I've ever flown on by far. They seem cheap but charge you a ton for both a carry-on and checked bag, actually making it more expensive than a better airline.

I had a round-trip ticket to Atlanta, GA. I flew there on Delta and came back on Spirit. Spirit would not take my carry-on bag meanwhile Delta had no problem with my bag. They told me the cost would be $99 for my bag. I told them they were crazy, so I put my items in my granddaughter's bag and threw my bag away. I told her that Delta gave me no problem. Her response was that this was not Delta. They were rude and had no class. They do not know how to talk to customers and can barely speak the English language. I want to be reimbursed for my bag which cost me $59.00.

Worst company ever, even for a low cost. If anything goes wrong, they will steal as much money as they can before to let you down with no flights at all. If there is flight cancellations in the airports you depart or arrive, Spirit Airline will be the first and sometimes only one to be affected. Not safe, DO NOT TRAVEL SPIRIT!

This Airline is run by a bunch of Thieves! They charged me for seat selection which I have the receipt email yet they try to charge me again prior to flight departure. First and last time flying this ripoff Airline.

Do not fly with Spirit Airlines! Be aware! Their customer service is in no way helpful, and they do not care about their consumers. All they will do is take your money and then make more money on top of what you've already paid for poor service and sneaky practices. They never tell you that when you are booking a flight that if you need to cancel, it has to be within 24 hours of the flight occurring! They also will not tell you that if you want to cancel, your only other option aside from not flying is getting a voucher that has an amount that is not even a fraction of what you've paid for. My card was charged $220 for a ticket, and within 24 hours of booking the flight, Spirit would only give you a $20 voucher??? For an over $200 ticket??? Unbelievable!

I paid $78 for each bag, a carry on which is normal whatever and $78 for my personal bag and they also try to charge for my medium size beach bag and the attendant was giving me a nasty attitude and the other thing these idiots they even charge for a snack $4 dollar per a ** snack. Are they ** kidding. They’re ridiculous beyond measures. Throw the key away.

Very bad experience. Will never use it again. No thank you. The service is not worth the money. I can get better deal and better service with other airlines. I will never encourage somebody to use it. I had issues in both ways. Not only me. Other people as well.

"I cannot do anything" is usually untrue. America is going downhill because of its "CAN'T DO" attitude. I was a bit late to the flight because I was on crutches and Spirit had a special gate on a different floor. I was dropped at the other end of the terminal. The Spirit lady at the security line didn't care. She was busy chatting and with her bejeweled phone.

DO NOT FLY WITH SPIRIT!!! Short story to a really rough 4 days.... Lost our luggage. Michelle at the reno/Tahoe airport was no help, didn't have bags for 2 days, was told the bag would be delivered to us, we had to drive to airport find someone with delta airlines to help us, got our bags, contacted us and said they had our bags (which they didn't). Rude as hell, horrible at her job and Michelle needs to be fired. To add to the horrible experience already. Flying home they charged us an extra 125 dollars for luggage that we already paid for. When flying out I asked Michelle to check to see if my luggage was on the plane and she refused with a smile on her face. I have a feeling my luggage will never make it to my destination!! DO NOT FLY WITH THEM AND IF YOU HAVE TO.... CARRY ON!!! It may seem cheaper at 1st but they nickel and dime you the whole time!!! And If you have to fly out of Reno and have an issue WHICH YOU WILL, good luck with Michelle.

They are cheap but you should be to the airport 3 hours late not 3 hours early because your flight will be significantly delayed! They nickel and dime you, overcharge for everything, nothing complimentary at all. I don’t I understand how or why they are still in business. The way this airline operates should be illegal!!

They changed our flight like 8 times then canceled our flight an hour beforehand. We’re supposed to leave Saturday and they said they didn’t have a flight until Monday. We had to cancel our flight then rebook with a different airline altogether. Paying an extra $400 per person. They blamed it on the department of transportation even though they were aware a month in advance of the projects that were being worked on. So there was “nothing they could do about it”. NEGLIGENCE

Flying home to Detroit from Pensacola with layover in Orlando. The Orlando flight was cancelled- we were not notified. Traveling with a child. Were told we could get another flight in 2 days. No compensation offered- no lodging or food. Left to fend for ourselves. Had to drive home- over 981 miles. WORST AIRLINE EVER. DO NOT FLY SPIRIT.

I was denied to board the plane on 4/13 to return home from spring break in ATL. The employees names were Nia & Cardwell ATL North Terminal Gate E3. Me and my children weren't allowed to board an already 1 hour & 26 minute late flight due to a flight attendant being late. We were stranded in ATL airport for 7-8 hours due this. Never have I ever been treated as such. I fly Spirit no matter how bad your reputation is. I just never thought I would like this nightmare that others describe. The employee Nia stated "I don't care!" When I explained that we had to get home to get my daughter her seizures meds & ADHD meds.

Don't ever fly or deal with Spirit Airlines. They're a bunch of pigs who keeps on cancelling and delaying our flights but can't even compensate you with all the trouble. They even charged us with all of our bags. The same exact bags for our 3rd flight with them on the same day that was not checked in nor charged to us. But on our last flight with them going to Canada, they decided to charge us $350. Supervisor and crew can't even deal or talk to people professionally. I wonder why this airline is still in business. They need to be shut down!

I booked a flight on April 6, 2023 for travel on October 27, 2023. My plans changed on April 12, 2023 and I tried to cancel the flight online. I was able to cancel, but then received an email saying I was charged a $119 cancellation fee and the balance of the charge was being held in a Credit status for future travel. I have spent several hours trying to call and/or Chat online to request a refund rather than a Credit. After holding for several minutes, I was each time dropped from the call with a message saying to call back.

Wife checked her bag at 4:58am on Sunday. Flight was 6:05am. Missed our flight due to airport, and airlines communications. Nonrefundable. 8 hour bus ride home. Plus we paid an additional $70 for a bag that arrived in Burbank. 8 hours before we could retrieve it.

I received a credit for a previously booked flight that had to be cancelled. The credit was nowhere near what I originally paid but I looked passed it. I was given 90 days to use the credit so when able I to find a destination and package I rebooked a new package deal. I was informed the credit was not able to be applied to the package deal price and was instructed to pay the full 1080.22 and the credit would be refunded. I did as instructed on 3/23/23 the credit was applied to my banking institution and on 3/24/23 it was removed. My phone was on airplane mode while on my flight and got the notification and seen after I'd exited the the plane while trying to pay for an Uber that my account had been overdrawn which left me with no funds after having just arrived to my destination. The worst feeling in the world.

I just flew Spirit from Phoenix to Portland round trip and it was the worst experience I have ever had. The staff was rude and they charge extra fees for everything. My reason for flying Spirit was to get an inexpensive flight, but after all of the extras, I could have flown with a high quality airlines for a lower net cost. On my return flight, I checked my bag to save some money and they lost my bag. I will never fly Spirit again.

Worst service, their employees are rude and unprofessional! How come they asked my 9 years old to sit with no Adult??? This company will never get a penny from me again! The front desk said the supervisor will help, supervisor said flight attendant will help, flight attendant said the front desk can help us only… well, low IQ employees I guess.

Booked a flight from LAX to Philadelphia for 4 pm, within days they changed the itinerary to 8 am, which is the main reason I booked this flight, to give us time to get to the airport, now we have to wake up at 5 am to get to the airport on time. If we were going with a similar itinerary, I would book with any other airline except them, since everyone who found out about my mistake of booking with Spirit, that's the first thing they said, it will be either delayed or canceled. This is the last time, I guess.

They “canceled” our entire trip flights a week after booking due to “Covid” a month before we were scheduled to leave April of 2023. We spent 8 HOURS trying to amend this issue to find out from one rep those flights were still available - they may be able to get us on but we’d be paying almost 1000 more.. he would call back in 20-30 mins. Never a call back. Went on hold again 3 more times to reps who are in a foreign country with service cutting out so they had to repeat everything 15 times to make out what they said. Those flights not available but for $2000 more (for 4 travelers) we can get even worse flight times. Put on hold and disconnected. No calls back. SCAM SCAM SCAM.

I understand this is a no frills airlines, however the staff are rude and not helpful whether it’s on the phone, in the airport or on the plane. They also do not offer any refunds on things, only credits, which is useless when I will NEVER fly them again…. You want a better no frills airlines. I would recommend FRONTIER!

I had to cancel a flight due to bad weather at destination. I'm cancelling my flight and they issued a 75% cancellation fee. I barely got any credit back. And quite frankly. I don't want to use it to purchase a future flight on Spirit Airlines. I will stay away from flying with them. It's not worth it!

I paid for this flight and hotel many months ago. Now my itinerary has been changed twice and this is unacceptable to me. I went on your website for 45 min without a rep. Called customer service and was on phone for 45 mins and did not receive help. Talked to supervisor and she didn't help and hung up on me. Her name is Gladyn, **. My trip is Hartford to Myrtle Beach leaving April 17. Changes to departure was 2 hrs. 2nd notification leaving Myrtle Beach at 6 am; was 11:40. Unacceptable!!!!! Losing 2 days vacation time. Supervisor suggestion was to leave at 240, fly to Orlando and get into Hartford at 1140. A nine-hour flight! That is crazy. I want my return flight changed back to what I agreed to and paid for. Very unhappy with airline and customer service. This is outrageous. Plan to complain on social media as well.

To start our first flight was delayed which also caused an issue with our connecting flight. My mother has a rollator walker for physical issues due to cancer. She has to have it to sit a spell when her legs hurt and needs a break, or she can be pushed in the rollator. We were not told what exactly to do with her walker once we boarded the plane, I had to run from agent to agent to get a tag then was snapped at for not understanding what the assistant was asking me. When we landed at LAS this is when our problems began. We were not told where to pick-up her walker, so I had to get assistance in finding out where the walker was located. The gate attendant was very helpful, she had to get a manager involved. As soon as the manager was involved the walker was located. It was brought to us soaking wet from the rain, gate attendant dried it off for my mother.

Booked a 1 way flight for spirit from Puerto Rico to Orlando...12;45 p.M. Flight... They changed that flight 1 day before actual flight to 11;12 P.M. A 12 hour difference. An afternoon flight to midnite. No explanation, no apology. We had a tour with our family we were meeting early that evening before our day at Disneyworld... Our plane was then delayed til 12;45 a.M. We landed in Orlando at 2;45 a.M. Got to Hotel at 4 am. With less than 4 hrs sleep for a 14 hour day at Disneyworld... Never again a flight on this disrespectful/unorganized airline... Alaska Air a great airline.. They would have been more than sorry, they would have given me/us a full refund... Oh then the 2 checked bag charge.. $50.Oo each... That's just for starters at 40 pounds max.. Tiered amts. then for pounds up 99 charging $150.Oo each... Don't waste time and frustration on this airline.

Flew from DTW to MCO. Flight was over an hour late departing. Missed a T-time. No reason for the delay was provided. On return flight, it left 20 minutes late. Arrived 30 minutes late at the gate in DTW. No ground crew was available to bring the plane to the gate or the walkway to the plane. Waited another 20 minutes on that. After a 10 minute walk to the baggage claim, we were greeted with about 10 pieces of luggage that didn't belong to anyone on the flight from MCO. Carousel ran for 15 minutes with maybe 5 more pieces of luggage added, then stopped. Two hours later it finally started again with the rest of the luggage from our flight.

I am typically not a complainer but in this situation I was encouraged to do so by another Spirit Airlines employee that saw me in tears after my experience at the check in counter for my flight from Las Vegas to Kansas City. We arrived to the Las Vegas airport with my family of 4. As we proceed to get our bag tags we get them printed and have everything we need to check in our bags and wait in the 30 minute line to self check in our bags. My bags at the entrance to the line were not tagged as I entered the line because I wanted to read the instructions and make sure I tagged them correctly. (I know it seems like an easy task but to some people if you don’t do this frequently you need help or need ample time to read the instructions.)

As a first-time flier on Spirit airline, I am writing to express just how unimpressed I was with the airline and its employees. I purchased a first-class round-trip ticket $489.18 from LAX to MCI. It started with getting nickel and dimed for every single item that you could possibly charge for. I was charged for extra luggage $133, but the tickets already included bags, then they add tax and Government’s Cut fee, flight Ins. $42.67, and then an extra bag that I did not have $99, drinks, snacks, boarding plane early, and for use of Wi-Fi, and going through security quicker. They charge for anything and everything. I guess that I forgot to pay for employees being nice or even courteous to me fee, or for my first-class seat that actually reclines fee. Then the Spirit airlines employee at baggage drop off leaned on my bag and caused it to be overweight. I was allowed 85 pounds for 2 bags.

Spirit doesn’t give you a glass of water for flying with them if you’re not a Gold member! In my experience, flying with different airlines, you always get a snack and a drink for “free”. But I just learned that Not with Spirit. You pay for a seat in an airplane and that is all you get! There is no screen in front of your seat to watch anything, you can’t charge your phone or any electronic because there is nowhere to, and if you want WiFi on your phone you have to buy a plan, which that didn’t surprise me. The chairs are uncomfortable, no leaning back at all and it was pretty loud the whole way. Louder than a have experienced before. Almost like the “walls” are so thin that you can hear the engine more than in any other plane. Don’t recommend flying with Spirit! It is worth to pay a bit more so you can get better service and value for your money.

I will never fly with Spirit again. Terrible employees work on flights. They thought they were power and boss, didn't care for to ask to see what they said to people that made sense or not. I paid for to picked a seat right at the window. They told me to read to flight rules if I seat at the emergency doors. But right after told me that and she said, "You look like not good English." I was mad and said, "I'm reading mam so what you want me to do?" That was all and then she said to move me. Really. Just because she thought she was the boss and no one can't answer her back or what. However, I will update if they are not to refund me. Another way to cheat on people.

I don't understand how a company can survive with such poor customer service and abusive behavior toward customers. I have spent several hours chatting with the Spanish customer service to try to change a date for a flex flight for a date with a lower fare and still they try to charge me for the change. I have sent 7 screenshots showing that the site gives me 3 different prices and the agent another one. Wrote to customer service email and no response. You feel like they try to scam you.

We flew Spirit for the first time January 29th, 2023. I mistakenly purchased an additional carry on bag. We ended up not using it. The rep at the counter said to contact customer service. He could not refund me. He saw we had one carry on, not two. Contacted customer service and was told I could not get a refund. Horrible customer service from start to finish. The staff was unbelievably rude at the ticket counter as well. Keep the $62! But don't expect me to fly Spirit again.

I took a chance with this airline and I regret it. I didn’t get the luxury of boarding the plane. My flight was delayed and I was told to rebook my flight. Because I would miss my connecting flight. I broke down in tears because this delay made me miss my grandmother's funeral. I was refunded for the connecting flight. But I was not refunded for the first leg. Spirit never changed the status, & it’s saying I boarded. I never checked in my bag. I never went through security. I never went to the gate. I was stuck standing in the rebooking line. Spirit Airlines is so inconsiderate. You guys are stealing my money! I feel so disrespected.

Our flight was for 6 am. We arrived at Atlantic City Airport at 5:10 am the rep said we were late and were not permitted to check our bag. I was shocked but ok. I said I will purchase a bag from the concession stand (literally 20 feet from the counter) and put my suitcase in car. She came over to shop and said "don't bother your not going to make the plane". Mind you no one in the airport. She cancelled our ticket moved us to the next day and charged us $200 more.

My flight was cancelled, they rebooked me with a connection flight, my first flight got delayed and so did my connection flight and Spirit refused to give me a hotel or food voucher even though I had been in between airports since 2pm Feb 1st till 11am Feb 2nd had gotten no sleep nor food. Every time I asked the person behind the counter how much longer they said one hour so I couldn't move even though it was delayed 6 hours. In flight I saw the snack prices and rather wait till the airport because I was expecting a voucher but no they don't offer those if the purpose of the delay is weather. If that is the case at least offer a complimentary snack. It's not my fault your personnel doesn't know the difference between just another hour and 6!

Avoid flying with this bottom-feeding airline if you can. Not only do they jam you for carry-on fees, you also have to pay for a seat!!! I recently booked a roundtrip ticket to Vegas. The outgoing flight was with American, and the return was with Spiritless. The following day, I had to cancel the flight. American was able to refund me the entire amount of the flight, but Spiritless told me that since it was more than 24 hours from the time I booked, they would keep almost all but $23 of the money I paid. Terrible customer service as well on the phone.

Was suppose to leave SDF at 7am - after waiting a hour on the plane they decide they need to De-Ice the Plane. Ok I get that.... However, they didn't start for another hour so finally at 10am we leave Louisville (3 hrs late). Spirit you have to do better. There is no reason you are not prepared and have to wait 2 hours to START the De-icing process. We are the 1st flight out.... You knew you were going to have to De-Ice.

I was trying to book a flight on Expedia. The transaction failed and did not go through. Spirit Airlines still charged my credit card for the full amount. It took me 3 phone calls and over 2 hours to request a full refund. The refund still has not arrived after 4 days.

I was booked on a flight set to leave Cancun going to Detroit (#286) on Tuesday at 11:30am. We started getting delay notifications around 10:00 am, the first being 30 minutes, then it went downhill from there. Once the plane arrived and we boarded, we taxied out to the runaway where we were alerted by the pilot after 30 minutes, that we were experiencing a mechanical problem and would have to go to a gate to have it corrected. After getting to a gate we sat on the plane for another 2:30 hours only to be told that we would have to be bused back to the airport and deplane. Then we received no updates or misinformation for another 3 hours.

I purchased my tickets online for $573.36. Leave on 1/1/2023 From PNS to Orlando MCO to Kansas. Return on 1/5/2023 from Kansas to MCO to Pensacola. On 1/1/2023 I got four messages that my reservation has been delayed. It was 2 hours delayed then I missed connecting flight in Orlando. The supervisor at customer service who name’s Lisa, was picking up two customers from different lines at the same time and she is a liar and so disrespectful, rude, and unprofessional. she was yelling, and screaming at me trying to force me to accept a flight on 1/2/23 9:45 pm departure from Orlando to Kansas that 24 hours more waiting time.

I've been flying for 25+ years and they are the worst. They cancelled on my wife and I because there was no flight crew, and they couldn't get us to FL (OH to FL) until 3 days later and our trip was 5 days. I paid out of pocket to get my wife to FL on another airline, they won't help with lost hotel/car fees and worst of all I missed my son's b-day. Horrible!

Spirit does one thing well: Advertise low prices. But unless you are using it essentially as a bus with just a backpack, by the time you include the add-ons (seat selection, flight cancellation protection, carry-on/luggage, etc.), the fare is about the same as other competitors; unfortunately, the service is severely lacking. If you just have a personal item and don't mind seats that don't adjust and the zero-amenities and pay-for-purchase beverages (including water) and snacks, then the price may seem cheap. Those kinds of things are fine with me, actually, so no objection there. But just remember how they get it that low: Sacrificing the customer experience in all other aspects. Out of our 4 flights (2 en route to the destination and 2 back), 2 were significantly delayed and 1 was cancelled and rescheduled, getting us home over 24 hours after the original itinerary.

On our flight from Detroit to Atlanta, we arrived at the gate and asked for our asdigned seats..There were atealdy printed with seats assingments 2A and 2C.. At time to board, the boarding pass didn't go through, so the agent took them to fix them then gave them back to us with seats 31A and 31B.. When I asked him why, he said "because you didn't pay for the seats" and starting giving us a lecture.. He was rude, obnoxious and LOUD.. He finally admitted and said he was sorry for changing the seats, but kept in telling us that we didn't pay for them...We didn't ask for the front seats l, they were preassigned to us. It was a humiliating situation and everyone was staring..And when he heard telling my husband I was going to complain, he took my boarding pass and made a note on my account and told me that he added a note since I was going to complain..

We got our boarding passes at 4:18 AM and our flight is at 5:15 AM. All we need to do is to hand bags and go to gate. Agent at the airport wontedly cut our line and brought other folks in and when we question him, He told us to wait for our turn and asked us to shut our mouth. We couldn't able to reach to the automated check-in place until 4:45 AM and automated check-in complained that we were late and had to see the agent. The new agent said, we have to re-book the flight for next day even though we have 30+ mins time to board. Because of agent added more people to line and his rudeness, we had to miss the flight. At the time of walk away from them, I asked them about return flight, They said my return flight is good and can still use it.

This was to be my 2nd time using Spirit. This is my first time booking directly with them. 1st time in October 2022. Little seats. Bring Neck pillow. No leg room. I kept getting a cramp for a 4.5 hrs flight. Pay for everything, bags $$$, wifi $, snacks and drinks $$. Good for cheap, short flight with only the free carry-on. On 1/6/2023 I purchased my tickets online for $448- Leave on 1/11/2023 From BWI to ATL to New Orleans. Return on 1/15/2023 New Orleans to Florida to BWI. On 1/8/2023 around 6 am to find an email that my reservation has been canceled.

No wonder people always say Spirit is the worst airline. First trip will be my last. Boarded our first flight at 9:30 AM and didn’t take off till 11, which meant we missed our connection flight. They didn’t have a flight for us until the next day, but our bags went ahead of us so now we’re stranded overnight without our luggage. They put us in a hotel which is the absolute least they could do, certainly didn’t do anything to rectify the situation like say, refund at least a portion of our money for the inconvenience. Every single employee we talked to was unhelpful or rude or dismissive, didn’t even bother trying to help us or apologizing. Customer service is non-existent. Listen to what everyone tells you and avoid this airline- It’s not even that much discounted once they nickel-and-dime you for every little thing.

Terrible customer service. I had a delayed flight from Chicago to lax that made me miss my connection in Vegas. I was rebooked for a flight the next day without my notification. It was a flight leaving Las Vegas 2 hours later that I wanted to catch instead, however counter staff at Chicago airport were unable to help. The Spirit Airlines people on the telephone were unable to help as well. I had to go to Vegas and hope for the best and risk being stranded. Wi-Fi sucks as well. No cost savings after baggage fees, etc... Avoid this airline.

Contacted customer service for help regarding my flight. Was kept on hold for over an hour, and once an "agent" answered they immediately ended the contact. Immediately put me at the back of the queue with a two hour wait time. Arrived at airport for my flight, and the boarding was delayed substantially due to not having crew available

Our flight was canceled by Spirit on December 26, 2022. We were told there were no other flights in or around our area for 5 days forcing us to cancel our trip. We were advised that the refund department would contact us within 7 days with a determination about our refund request. It is now 12 days later and we have not received a response. I attempted to reach them by phone and was unable to reach an agent because their messaging system wasn't working. I decided to use the online chat feature. I have spend more than 12 hours (3 hours on 5th and 9 hours on the 6th) waiting in the queue online and still did not get through to an agent.

So my son has been traveling as an unoccupied minor for 5 years from Fl. To Ma. Not sure why his father keeps getting Spirit as in the past we or he purchased Jetblue and never had an issue. Well I do know why. "It''s cheap." However, If you look at the fact you can't bring luggage without extra fees it really is the same! Last time I came I checked my son into the arrivals. I received his "unoccupied" boarding pass. Was issued a gate pass etc. Right when they were boarding the lady says, "Y'all didn't pay for his "unoccupied child fee"! They were boarding so I had no time to fight and paid. Called his father to find out in fact it was paid and matter of fact when we checked him in they gave us a pass with another child's name it (this was the pass they have them wear over their neck to identify they are riding alone).

Worst Spirit Counter staff award goes to Detroit D terminal 24th Dec 2022. You canceled my flight twice and lost my checked in luggage – How are you guys so good at this? Spirit Counter staff treats customers like $$$$, takes them from granted but still expect to have a job and get paid. Not just the normal reps but their supervisor, manager and station manager all lack customer service and communication skills. If your flights is canceled and you are stranded on the airport, it will take you 3hrs before the counter staff gives you fake names of managers that no one is heard of so you don't send in a complaint. When there is so much chaos why does the station manager need to sit inside his cabin instead of being available to answer question and take responsibility of his ill-mannered, zero motivated and rude staff.

This is a follow up to my previous review, read that review below. So our 7pm flight was canceled at 1am so we leave the airport and drive home. This morning I tried to contact Spirit customer No service. You can't speak with a live person, only a Chat. I was trying to get a refund. I input the info needed to process a refund but was informed "your flight was not impacted by a cancellation so refund was not processed." I requested to "speak" with a Chat Representative. Which that estimated wait time is 25 minutes. After an hour, still no response from the Chat rep.

On November 9th, 2022 I was due to fly from Cancun, Mexico back home to Los Angeles, CA. When I arrived at the spirit airlines gate they asked for passports. I provided my valid valid Canadian passport which I flew in from. The Spirit airlines customer service agents refused to let me on the flight due to me not having a valid US passport. They told us that they couldn’t allow me into the United States and that we needed to go to the US Embassy in Mexico in order to start the application process for a new US passport, which would take many days as-well as many accommodations to ensure our safety and comfortability in a country other than our own.

Worst airline in existence. I know they're cheap but it's not worth it. Not to mention the absolutely horrid service from the flight attendants on flight NK512, they're rude, refuse to assist or answer a simple question by stating "it's not my job." I don't understand how they're still in business. Will never fly this airline and neither will any of my employees.

On a recent flight I made to Colombia from the City of Atlanta last November 9... returning on the 18th, I had the most bitter experience in taking a flight with the famous Spirit Air. I have had the opportunity to travel to different countries including the USA with different airlines. We are talking about numerous national and international flights to Rome, Cairo, Paris, Istanbul. I have flown with Blue Jet, American, Southwest and others for more than 30 years of living in this wonderful land that is the USA.

I have flown fly Spirit-less Airlines a lot but I've had it. Spirit-less Airlines has become way overpriced for what you get. They now have ridiculously crazy expensive baggage fees. How can they feel that $79 for one bag is a fair value. They charge $99 for a second piece of luggage!! They even charge an additional $99 if your bag is overweight!! Stupidity, absurd. Their seats are now about as thin as they can get, similar to a seat in a go-cart. The tray tables are only the size of a smart phone!! Get a clue Spirit-less Airlines. KMA.

DO NOT fly with Spirit! They do not care about you as a customer and will gouge you for more money. I had to cancel a flight >30 days before departure. They charged $98 cancellation fee and then a $184 "spoilage fee." Then they wanted to put balance as credit. You will NEVER get your money back if you can't make your flight! Disgusting customer service policy!

Spirit is a joke. They don’t support service members at all. We were 5 minutes late checking our bags and we were told we needed to rebook our flights. When my husband handed his military ID to the woman behind the kiosk she quipped “You’re military. You should know to be on time.” It was insulting and uncalled for. When we called to speak with a manager, the representative on the phone refused to transfer us. As a military family, we are stationed away from loved ones and every moment we have leave to visit is precious. If you are military, please fly any other airline other than Spirit.

We were left waiting to board at the boarding gate with other passengers, but our luggage was on the plane. We found another airline to take us to Denver and when we arrived only a phone number was available to track our bag. We were told it was at the ticket counter which was closed. Using www.spirit.com/bagclaim for one week we never got a response. We called customer service who were unable to help us. I did receive a call indicating they had our bag and wanted to know if we wanted the bag shipped or left for pick up; we had no callback number. A week has elapsed since our bag arrived without us. We have been completely stonewalled and I have no hope of seeing our luggage again.

Spirit Airlines makes it so that you pay to check in your luggage given the packaging options that they have available online. This would be fine if they didn’t have one of the highest track records for losing luggages. I arrived to my destination after a series of unfortunate events by Spirit. For one, our gate was changed twice with Cancun, Mexico and then we were placed on the flight and taken back off the flight with all of our items because they forgot to do a security check from their last flight. If that wasn’t the icing on the cake, my luggage never arrived to Boston. I’m convinced that after all the gate changes, it went somewhere else and was likely taken. This obviously happens a lot since Spirit has a card with QR code for luggage issues that they pass out to customers— and then they quickly shoo shoo you away luggageless out of the airport.

After everything they don't even deserve a recommendation at all. My husband and I decided saving a few bucks would be helpful considering we were flying from out of town to a wedding and trying to budget for a hotel and transportation adds up. We had to leave from Seattle to Las Vegas (with a 4.5 hour layover) and had a connecting flight to Milwaukee from there. Well in Seattle our flight was delayed and pushed 4 hours and despite calling customer service and talking with the agent at the gate before boarding to change our connecting flight (as we were going to miss it) they had already switched our flight to the following day in the evening without alerting us! I've the intercom they said we should be boarding soon. They are doing some maintenance on the plane.

This the 1st time I took a round trip in this airline from Fort Lauderdale to Newark for 3 days with personal belongings. No problem with that in departure but in return they said I have to pay 99$. I asked, "I came with same but you didn’t charge me." They said they didn’t do their job there but now, "You have to pay if you want to go to the plane." How many personnel do not do their job there in this company. More Over I arrived at return flight an hr early with flight is also delayed for 29 minutes. After 30 minutes to speak to an agent they said I am late and I have to go to next flight which is tomorrow.

I flew Spirit airlines from Columbus, Ohio to Orlando, Florida. When we got on the airplane we noticed that the floors were very dirty. When I sat down in my seat, I noticed that there was vomit all over the side of the window. When I asked the flight attendant to changes seats there was vomit all over my seat. She merely said okay and turned her attention elsewhere for the next 2 hours. I had to sit in a seat that I paid $20 for which had vomit in it. We were absolutely disgusting when we tried to get some kind of resolution from Spirit airline. They refused. They told us to file an incident report which would basically sit in a file and nothing ever be done with it. I was hung up on repeatedly and when I tried to do chat with an agent we were brushed under the rug.

Spirit Airlines is despicable and there is no bottom in the depths of Hell this corporation will not go for profitability! I have complaints, want to share why my complaints are not being addressed and how their customer service is horrible. The worst was Spirit charged me an additional $99 for my checked bag when the weight exceeded their new limit.

We flew to Las Vegas on 9/29/2022. We were supposed to fly back to Dallas at 1:00 am on 10/2/2022. We decided to check to see if they flight was still on schedule at about noon on 10/1/2022. That is how we found out our flight had been delayed 19 hours, and was not scheduled to leave until 8:00 pm on 10/2/2022. We never received a notification that the flight had been delayed. We had to be back for work on 10/3/2022. We called "customer service", and spent an hour on the phone with no resolution. We went to the airport to see if we could get resolution there. They were absolutely no help. First we were told there were no other flights. Then they told us that they could send us to LAX and then we would have a connecting flight to Dallas.

They charged me triple for a luggage both ways. Every time you call them, you get a different information regarding a amount of bag paid and amount. Absolutely retarded personnel. I had 5 tickets I paid for, 2 people decide not to fly, so I told that to a flight attendant and that we will be using those seats for my kid to sleep in it, since I paid for them. And I was told that it's not going to happen since they have extra people waiting to be seated. To which I replied that it is not happening. They threatened to take us off the flight with a 6 year old and cancel our tickets. The worst experience I have ever had in my life flying. Trust me, and don't waste your money, they will rip you off one way or another and you will end up paying a price of business class and flying in a horrible plane.

This airline wasted me and my daughter's time with 8 delays! First time flying, waited at the airport 7 hours..Delay after Delay we were supposed to leave at 6pm. Now it's after midnight..Ruined our trip to Disney World, never even went, had to cancel everything! Am Furious!!! Flight 1879, from Austin to Orlando - 10/28/2022.

DO NOT FLY WITH SPIRIT AIRLINES, we book a fly Costa Rica to Puerto Rico and they have a escale at Orlando so the plane supposed to fly at 3 pm and after 3 hours waiting they told us was a delayed for weather, we was having the Conection flight at 11:59 pm boarding at 11:30 pm and the plane arrive 11:25 pm so we didn’t have change and we lost it. They didn’t care, they didn’t did nothing, no even a cupón for food. We lose more than $1300 because of this including hotel, car rental, and tours. After this they put us in the next flight and was stupid what they did, put us in a itinerary to Orlando to Baltimore, Baltimore to San Juan with only 15 minutes of change to board the Connection so was obviously that we will lose it again and we explain this and they didn’t care so we have to buy a ticket with other company and spend $450 more. This is ridiculous. NEVER USE SPIRIT AIRLINES.

Horrible customer service. They not nice. Treat customer like we're beggar. Cheap but ** like the word said you got what you pay for. I don't recommend anyone to do business with this Spirit airline. Hell no. I never going to use this company again. They're dead grab. And yeah, the cabin crew yelled at my 8 years old son because his back hurts and he had to remove the seat belt and was playing with his little sister.

Flying from Peru to USA in Spirit is not very good experience, they don’t allow you bring water to a 5 hour flight and when I request water they told me they sold out and if I wanna I have to drink sink. I never fly in any airline before that they not allow you have your own water or sold out. 5 hours flying no water, nothing. And always a drama inside. My flight was 11:30pm. Could not sleep because it was chaos inside with light on almost whole flight. No thanks you. Never again.

We were not late..We still had 45 mins, they overbook..so you can be easily smashed out of seats.. People very nasty and rude.. Terrible. Workers and supervisor did not want to be bothered or handle..our situation kept trying to get rid of us. And my grandkids had to experience..this **. Service..God is going to do something..This is all wrong taking kids money..Fraud double booking. Awful..We paid for our tickets.. Judgment does come from God look for it.. Spirit Airlines is the pits.. honestly

A very angry agent harassed us, was rude, angry, and without us knowing, canceled our flight. I got a representative on the phone and they in fact told me our flight was canceled and that the problem with baggage was the agent's wrongdoing. We got our tickets back, and would you believe the agent was at the plane door taunting us, saying that we are lucky we got back on and that she can get us kicked off again! Well I wrote to the company several times and they basically said, " too bad the agent was fine" so, first off, the price you think you get, add $$$. And the company allows their agents to do whatever they want. The company basically told me too bad, the agent was ok treating us like that.

Spirit Airlines seem to be the king of the bait and switch. I live in Florida and my sons live in NY and we decided to meet in New Orleans for my 60th birthday. I made reservations to leave on a Thursday night on a direct flight and return on Sunday night on a direct flight. I made the reservations in the beginning of July. On 9/27 they changed my flights on Thursday to an 8.5 hour itinerary that required me to have a 4 hour layover in Atlanta and my return flight on Sunday to a 9 hour itinerary with a 5 hour layover in Orlando. I could practically drive back and forth in those times, which I didn't want to do to take a weekend away. This also meant I would have to take Thursday off, which I hadn't planned. I followed the link, which only gave an offer of a credit even though I was entitled to a refund since the change was more than 2 hours. They did similar things to my son's flights, but they were smart and contacted them for a refund and booked on a different airline.

Airlines. I'm writing this review and contacting news station fox news in dfw. So me and my wife travel from dfw area to las vegas on 9/23/2022. We both had back packs that fit the personal bag criteria. No charge for these items. Departing las vegas to dfw I walked thru no problem same bag. My wife was single out behind me and another ** lady and ask her to pay for her bag. Realize we both have back packs but they made her pay $99 for her bag or they wasn't letting her on the flight, clerk Hispanic, two Hispanic women were causing a outburst in the airline counter refusing to pay. They had multiple suitcases with wheels. Guess what no charge. This airline has refused to give me my money back. So I promise you once I'm done with this airline they wish they would have gave us the money back. Don't single out ** people and ** people in line and not charge your own race.

Horrible customer service. They not nice. Treat customer like we're beggar. Cheap but ** like the word said you got what you pay for. I don't recommend anyone to do business with this Spirit airline. Hell no. I never going to use this company again. They're dead grab.

We were flying out of New Orleans, but we live in Florida, 3.5 hours away. We planned to arrive and get a nap because we were flying at 5am. So, on our drive there, we get a message that the flight that isn't for another 8 hours was canceled. They blamed the weather when we finally got ahold of someone (+40 min wait). The weather for both locations are clear, so I'm confident this isn't true. Anyway, now we are stuck with the following... driving back home, losing our first night cost for the hotel in Vegas due to the less than 2 day in advance cancelation, paying a fee for cancelation on the car rental and the cost of boarding our pets for tonight. So, not going anywhere but back home has already cost us over $300. I'll never use Spirit again and highly recommend you not either. What's worse is, the guy is like, "I'll just book you on the next flight" (14 hours later). Which, would still result in all of the same losses, but now require a hotel stay in New Orleans. I'm going home.

Worst experience in my life. I booked a flight from Portland Oregon to Las Vegas Nevada almost a month prior to departure. I booked this for 2 young ladies from Romania that worked with me over the summer. This is part of a college exchange program. These 2 ladies worked 7 days a week for the entire summer. This trip from Portland to Las Vegas was the first leg of their 2 week trip that ends in Maui.

Our outbound flight from OAK to ORD went well, on time, no lost luggage and considerate employees. However our flight home was delayed then delayed further, it seemed they thought the flight would go. So we went to the airport, turned in our rental car, went through check in, security and to the gate. Other weary passengers were already waiting and at 10 p.m. the flight was cancelled. There were no agents at the gate, no explanation of why the flight was cancelled. We reclaimed our luggage, went to the counter where no one offered to patch together a new flight to get us home in a reasonable time. We were only offered to re-book on the same flight the next night. They didn't offer to put us up in a hotel, and only gave a $7 food voucher per person. They would not refund the flight, only offer a credit voucher to be used on Spirit Air within the next three months.

This has by FAR been the worst experience I’ve ever had with a company. They left me STRANDED knowing I had no more money due to paying for their airfare, and refuse to issue a credit or a refund. Flight there was terrible!!!! Seats were big enough for a child, a cup of water to take my heart medicine was $3!!! The air conditioning overhead didn’t work, and the employees were so extremely rude!!!! It may be a cheaper flight but do NOT waste your money with this company. They are greedy and will leave you stranded.

Hurricane Ian caused the closure of Ft Myers airport from Sept. 27 until at least October 7, as listed on FAA’s site. I had to rebook my flight within 7 days of Sept. 30 or face more charges. Spirit charged me $297 to rebook my flight to Tampa, when it was supposed to be free. Spirit stated I could only fly to Fort Myers, Fort Myers is destroyed and airport not even open until??. Does it get any more brain dead and not customer oriented?

Never will fly again in this irresponsible airline. I was seated in front the first 3 rows seat 3A, and there were many staff as flyers, on the back of my seat (4A) there were a lady from Spirit staff coughing all the trip, with no mask, no covering her cough, I don't know if she had covid and was contaminating the inside air, nobody from the staff gave her a mask or ask her to cover her mouth, very sad to try for the first time this poor airline, uncomfortable, terrible, never recommend them.

DO NOT PURCHASE THE SAVERS CLUB! IT IS A RIPOFF. I purchased it by mistake and was told that I would have to cancel my whole flight to cancel the membership and there would be no refund. The Savers Club did not even make my flight cheaper. When I went back in to check the flight, It was over $200 cheaper without it. Called Customer service, who I was on hold for over an hour and a language barrier, and all they could do was put a non-renewal on it so it wouldn't automatically renew. The Savers Club Membership is a SCAM.

RED FLAG. I had the worst experience booking a ticket and trying to cancel within 24 hrs. This Airline is the worst experience that I ever had, they rely upon DOT policies and links that you have to open under a statement that shows "There's no fee to cancel within 24 hours of booking." If there will be an option to rate minus 5* that still will be not accurate.

I needed to cancel my Spirit Flight. I attempted from 9 in morning until 3 in afternoon. It took 7 hours. Then it would cost $99 to cancel my $72 flight. Expedia insurance coverage would not honor coverage until I cancelled the flight. So Spirit was changing me $99 to cancel which was required for my insurance to process my claim and I more than likely it would be denied b/c I was not dead, have Covid or go to war. Never use Expedia and never use Spirit.

Worthless customer service and worthless app. The flight was fine, but if you have any issues, don’t look for Spirit to help as they couldn’t care less. Baggage guidelines change mid flight, and their app doesn’t work. Fly elsewhere.

Do not fly this airline. Whatever you do do not fly this airline. Red Flag, Red Flag. Worst airline ever. No direction on how to check in, had to pay halfway through my trip home for my Fly rod case after being told I wouldn’t have to at my check in Detroit. Worst employees ever. If you're not rude and unreasonable you won’t work for Spirit airlines cause it’s a requirement. It cost more to fly once all the fees are added in. Just don’t fly if this is the only option.

The Spirit employee denied us to boarding on Dominican Republic, forcing us to stay one more day on another country spending money on Hotel, Transportation, meals and missing working days, and the company is washing their hand. Denied any compensation for all our expenses.

Total Ripp off. I was blackmailed into paying $ 99.00 for my carry on. It was not disclosed. What makes it worse is the attitude of the employees! They just laughed in my face. That is why Jet Blue bought it before going bankrupt! I was not aware how horrible this airline was. :(

My grandchildren were left unattended by a flight attendant in the Philadelphia airport. They were told to sit still by the flight attendant so she could go get something to eat. She was hungry. I contacted Spirit Airlines by phone on numerous occasions and I filed a complaint on the website 7 days ago. Was still no response.

We hopped on to our flight from Portland to San Diego and let me tell you the customer representative over the boarding crew was very very rude. We were travelling with baby and when we boarded our flight from San Diego to Portland they did not charge us for the bag because it was a personal bag and now the lady at the boarding gate made us pay $100 at Portland when we are flying back. Not flight itself was that expensive but it turned out a beautiful experience turning into terrible and then she wanted to charge us for the stroller too. Definitely not recommend doing such a practice for not keeping customer happy. Truly giving a chance to Spirit Airline is not the best thing we did boarding their plane. On top of that we being Indian felt treated like racist when a crew member asked us if we surely be changing our baby diaper in lavatory which is obvious… and she said this in such a bad tone. I truly don’t appreciate this kind of nature. My husband and I are surely not had the best experience.

Don’t think you save with this airline. By the time you’re done paying for ANY luggage on you, you have already paid more than the next cheapest airline. Might as well pay a little more at the time of reservation and not deal with this poor excuse for an airline. Service: HORRIBLE. Quality of travel: HORRIBLE. I heard from a friend who is in airlines business that Spirit purchases the oldest airplanes that other airlines pass on. So, safety is also a major concern.

So we booked our 25 anniversary to go to Punta Cana for a week. We went to the Philadelphia airport, checked our bag to go up to the counter and them say we can’t get in our flight due to the gates being closed. Then the next flight out was the next day and they were gonna charge me again after I had already spent thousands of dollars on this trip. I am upset mad

Spirit Airlines has the worst customer service I have experienced on any business. They claim they are a la carte airline providing the bare minimum for the best price. However after they are done with all the crazy fees,.

I'll never fly with them again, I just landed in Tampa and happen to check my luggage before we get our rental car. I thought I had hidden my diamond earrings well by putting them in my bottle filled with pills (stupid on my part). Somebody searched my things, took my medication and stole my earrings. I am very upset because they held sentimental value for me. I filed a complaint and they pretended it was my fault that some stupid ** that worked for them stole my stuff. They said I should've known not to put money, jewelry, electronic or anything of the sort in my luggage.

I initially scheduled a flight on 7/2 where I paid an extra fee $60 for an exit row. Spirit emailed an upgrade offer to bid on one of their “Big Seats” to which they accepted my offer of an additional $90 and assigned me seat 1F. Upon boarding the plane I scanned my boarding pass and was told by the gate agent that they had to reassign my seat since seat 1F was given to someone else. Rather than give me back my original exit row seat that I initially paid extra for I was given a seat towards the rear of the plane and was told I’d be reimbursed.

SPIRIT is the worst airlines you can waste your money flying with. I traveled from BWI with a small had held luggage free of charge onboard American Airlines. When I was returning back from Texas, I used SPIRIT. They began asking me stupid questions if I had used them to travel. When I said no, they said the small luggage I traveled needs to be paid for. They charged me almost $100 for a luggage which I had traveled with free of charge. Remark. Poor customer service, rude and arrogant...

Is one of the worst experience I have. We fly from LaGuardia airport to Miami international airport. We pay online for check in luggage. When we went there they make us pay for like one or 2 kg. It was like over way. We pay $178 extra. We have carry-on. It was a very small. We have to pay for that too. To make a long story short there was no service. No snacks. Very rude. We came back with Delta. It was serve snacks. They were going around and asking everybody if you need anything. We’ve had the same luggage. We pay $60 with them and with Spirit It was $278. Rip off. Really really ridiculous. Not acceptable. I will never ever fly with spirit again. Delta is the best. Don’t make the same mistake I did.

DO NOT FLY THIS AIRLINE! I don't know if one more bad review for Spirit Airlines will make a difference, but here it is. I'm not the type of person that fills out reviews but I feel this is my civil duty to help the next person make an informed decision. I was flying from Orange County to Denver with a layover in Las Vegas on 8/5 and the flight was delayed an hour, making us miss our connecting flight to Denver. The attendant at the counter promised us a voucher for hotel and transportation which we never got, she said we will have it within minutes and it never came. I had to scramble to find a hotel for me and my daughters near the airport to have a place to sleep and be at the airport the next morning at 6 am to fly home.

We’ve had the worst experience. Between penalty fees, online service and last but not least bag check keep away from this airlines is the worst of the worst. I try to change my flight. They booked different days. I had to pay more after at the bag check. Customer service has a nasty attitude. Please KEEP AWAY.

On July 8, I took my 62-year-old father and my nephew to the John Glenn International Airport in Columbus, Ohio for their returning trip to Burbank, with a stopover in Las Vegas. My father doesn't speak English and because he was traveling with my 4 year old nephew, he asked me to go with him to help at the front desk printing their boarding pass. Although we encountered traffic due to a car accident, we arrived exactly at 2:45 pm if not 2 minutes earlier. I had to wait for the customer service (a lady) to help us and when she arrived she asked if we had luggages with us, but I told her we did not and that my father was leaving, not me. She asked if we had the boarding pass but I told her we did not and that's why we were there for! Then she immediately told me that my father had missed his flight and we had to make another reservation for a different flight.

I kept giving them chances because of price. Nothing is worth the agony of flying on their buses with wings. Flight was delayed over 8 hours, they offer nothing and I mean nothing, to the passengers. The seats are the most uncomfortable things I've ever sat on. The staff is rude, they REALLY hate their jobs. This is the worst airline EVER.

Our family was notified that our father had reached his end of life, and only had days to live. I had booked a trip to Las Vegas but had to cancel due to the circumstances. My father passed away 5 days before my trip. After explaining this to Spirit Airlines, they denied credit to reschedule our trip. Frontier on the other hand, gave me credit for future use, as well as Bellagio Hotel in Las Vegas, they refunded the whole amount.

We purchased a package to fly to St. Thomas on July 18-22. We flew United to St. Thomas without a flaw. We stayed at the resort chosen and had an amazing time. On July 22nd, we packed our bags and headed to the airport for our return flight with Spirit Airlines. We had a connecting flight from St. Thomas to Orlando and from Orlando to Newark, N.J. We got on the first flight to Orlando with no foreseen problems. It’s 2:30pm Everyone boarded the plane and the pilot announced: "We will have to fly to Puerto Rico in order to fuel the plane. Sorry for the inconvenience."

We had a round trip from KC to Sacramento. By the way, you have to pay for your seat in order to reserve it. The seat in between my kids was blocked. At the airport in Sacramento, I asked the agent if that seat has been taken. She said it's open, but when you go to Las Vegas (McCarran) go to the agent and ask if you can be assigned that seat. Since she can't access their system. I said, ok.

Requested a flight cancellation within an hour of booking as I found a better option. After multiple emails, spirit has refused to refund me and has given excuse after excuse. Poor customer service department and guest relations department. 100% do not recommend.

This flight was cancelled twice due to mechanical issues.. Boarded plane both times and had to deviate due to multiple Issues. This left us stranded in Las Vegas with no other flights going with a 2 year old. Their customer service was the worst I have ever been around. I had an employee threaten to fight me because I asked about a stroller for my kid. The meal vouchers they offered either didn't come or didn't work. They were out of hotel vouchers and we had to book with another airline just to make it home in the middle of the night with a 3 year old. This airline is horrendous. Their service is way below what should be allowed. All in all between my friend and I and family this cost us an extra $5000. The airline could offer little at the airport and their supervisors were Also useless as they could tell us to go online. Their chat people are clueless as well. They ruined an otherwise great trip and our wedding weekend as well.

Airfare dropped on tickets I purchased so I called to get credit for the difference. Price dropped $130.00 and was told because I was less than 7 days from flight they would have to charge me $79.00 to get credit. After they played around with my round-trip fares they gave me only $19.00 in credit. Never again Spirit Airlines... Stay away.

I am 2 days away from my flight and already regret flying Spirit. The website gives one price for baggage. I called yesterday to get an exact price and was told it would $90 the website lists $76. Today I called back after picking the luggage I would need, and the price went up to $140. The only explanation they could give me was luggage is 1st come 1st serve and the fee fluctuates. I will NEVER fly Spirit again! When I fly Southwest, I take a check-in bag and a carry-on backpack and am NEVER charged. I should have stuck with Southwest. NEVER NEVER NEVER EVER again will I fly Spirit. Can't wait to see how my trip goes .*MAJOR EYE ROLL*

When boarding my flight I was trying to put one of my bags on top of my seat, I heard someone yelling from the middle of the plane but I didn't think it was for me, I continue trying to fit my bag when a very rude flight attendant came to me and said, "Hey! I'm talking to you! We are saving those for bigger items, put it underneath the seat in front of you," I had two more bags with me so I tried to do it but it didn't fit, so I put it in the cabinet on top of my seat. The flight was full and the spots were filling up very quickly. A couple of passenger put their bags next to mine with no problems until the bin was full.

They cancelled our flight three hours before departure. And rescheduled the flight altogether in different airport which 40 mins away from the original airport. The staffs doesn't speak English. They are very rude. They didn't address our issues. They just kept saying weather as an issue and never gave a solution to it. They charged hell lot of money. They were extremely rude and they don't speak English at all. Worst airlines. Please do not book tickets in this airlines. They suck.

We were taking a vacation with our 11 year old granddaughter from Texas to San Diego. When we were about an hour away from the airport we received a notice that our flight had been cancelled. Spirit did not offer any alternative options, so we were on our own to find a flight to San Diego. There was absolutely nothing available, so we ended up flying into Los Angeles and driving to San Diego. It took us 22 hours from when we left our house in Texas to get to San Diego. We could have driven it in 17 hours!!! Also, the rebooking of the flights, parking and rental cars cost over $1000 in addition to what we had budgeted. There was never an "I'm sorry", or "How can we help?". On the other hand, the new airline we booked with had to delay our flight and we received $300 in vouchers from them. What a difference!! Never again will you see us, Spirit!!!

Personal item was charged even though it was SMALLER than the dimensions of 18x14x8. They charged me 84 dollars for that bag that I measured with a ruler before I brought it to the airport. Their boxes are shaped smaller so your bag won't fit in there on purpose, so that way they can charge you for a bag that should fit, which is absolute fraud. Poor disability aid as well. They saw I had a cane but didn't bother to help me put my bag in the overhead bin even though I could have fitted it in my seat. Was also completely ignored on the flight. Boarded last even though I have mobility issues. Didn't ask if I needed or wanted anything during the flight and was just completely ignored. Will NEVER fly with Spirit again. Ruined my trip completely. I'm sure they will charge me for my correctly sized personal item once again. Always bring the smallest bag you have because if you have a small purse they will charge your bag.

I flew out of Orlando on 5-29-22, going home to AC New Jersey. I landed but my luggage never made it. I'm still trying for my bag to be sent here to AC. I have my medication and car keys in there. And spirit in Orlando just won't put my bag on a fight to me after I paid 63$ for them to do so. I've been on the phone for 4 days and nothing! I'm just NEVER EVER FLYING THEM AGAIN, I'LL PAY MORE MONEY FIRST!

This company will charge you for every little thing!!!! The girl at the check in desk charged us 10 dollars per person just to check us in. Not including charged us 140 dollars for one bag that was 49 pounds. The WIFI isn't free on the plane nor any type of condiments. It is very crowded. They took 2 hours to get us our luggage after our flight landed. They leave 20 minutes before scheduled time to depart which caused all kind of people to miss the flight along with they weren't allowing people who prechecked in and pre checked bags to go through an express line you had to wait with people who hadn't done ALL THESE THINGS!! WHAT'S THE POINT OF EVEN CHECKING IN EARLY OR PRECHECKED BAGS!!! THE CREW WAS SO RUDE IN THE AIRPORT!!

Canceled our flight. Lied to us. Said it was canceled due to weather yet several other airlines had flights to the same destination. Would do nothing to assist us in obtaining another flight. Cost us over $2000. For a one way flight home.

This is going to be a little long, I am sorry. Our flight from Orlando to Philadelphia was scheduled for 5/22 5:30 am. We arrived at the Orlando airport around 2:30am to check in our bag. Around 3:30am while we are wait in line. They announced our flight was canceled without any reason. Everyone on that flight had to go to a different counter to get rebooked. My wife was freaking out, we have a 2-year-old and a 5 yr old, also our 76 yr old grandma is with us too.

I selected Spirit Airlines for the first time as they were the only company offering a direct connection between Milwaukee and Orlando. I booked 4 seats on 1/25/22 for $1,262 with their bundle (not really a low cost, that’s OK for a direct connection) and for a trip scheduled on 5/13-18/22. They then changed the flights 3 times including the day of return on 5/18 to 5/19. When I asked to change my itinerary to get back on my original schedule, I was told that that flight on 5/18 was cancelled and so I had to pick up Chicago instead of Milwaukee, which I have accepted. The fees for editing my itinerary were $752 for the 4 seats (60% of original price, plus cost of rental car).

They cancelled my flight and never sent an email with a plan (B). I questioned why they did not notify me. They stated they sent email, but it was incorrect email. My credit card had to stay on line for over 40 minutes to verify refund. I am not sure what my writing will do for other customers. But they should not book with Spirit. Thank you.

Horrible Airlines ever....They are a rip off and I've reported them to the Better Business Bureau. I I thought from the last time that maybe it was just the day, but I used them to fly out from Puerto Rico for my grandmother's funeral and they rip me off for 674 and I left a day later. Please guys just save extra 100 and used another airline. The tickets are cheap yes but they will take advantage of you in every way they can.

I had to cancel my flight due. Six full days before departure I’m trying to get a refund since I purchased the trip insurance. Their system is a chat feature where you have to talk to a bot and answer multiple questions about your flight, issue, etc. then the bot can’t help so they transfer you to a person where you have to reexplain everything. It’s quite obvious their customer service reps are just copying from a template - they forgot to change things like the date and stuff when talking to me so I had to request they correct those for my records. An hour and a half later, I was told to expect the refund. We’ll see. At any rate, it should not have been this hard to cancel a flight I had insurance on. I will be avoiding Spirit Airlines now; I’d rather take a car, bus, or train at this point. Avoid the headache. Avoid Spirit Airlines.

Spirit left 4 of us stranded in Florida! They just canceled our return flight to Dallas, with no details or explanation. Customer rep for Spirit was very rude and the airlines will not refund our money for our return tickets or our baggage fees. Do NOT! Fly Spirit!! There definitely needs to be a 0 star rating!!

Spirit Airlines is the absolute worst airlines ever!!! However one thing you can count on is their inconsistency. My flight to and from Las Vegas was the worst airline experience ever, there must be some type hiring criteria that you must be unprofessional, unreliable and very very rude. We got charged a carry fee for a bag on our return flight but not on our initial departure. I personally witnessed a gate attendant slam a door in a passenger’s face. Another gate attendant not in uniform rudely ordering a woman to put on some clothes. I will highly recommend no one ever fly with Spirit again, I surely won’t.

I am a senior citizen. I made these reservations to attend a memorial service in Michigan. After I made them they kept on changing my reservation until it was changed to a time so late that I could not get a pickup from my relatives. During the Chat session they said they would refund my money, which I needed for another flight… Later I found out it was a “lie” and they only applied funds for future flights. This type of thing needs to be address to protect our senior citizens. Some type of warning against this airlines for lying and deceptive practices needs to be published make seniors aware.

Spirit Airlines is a nightmare!! They overbook and will give your seat away. This happened to me in March along with 10 other people standing at the gate with our luggage on the plane saying the flight was full. I paid for my seats more than a month prior. We were standing there in disbelief!! I have spent almost 2 months trying to get in touch with customer service/guest relations and still no response. I personally know 8 people that had a last minute/sitting at the gate cancellation within the past month. At the time they were supposed to board, Spirit announced they didn't have crew or cancelled for unknown reasons. STAY AWAY from this airline, it will cost you more money in the long run.

I will advise anyone to never trust Spirit Airlines. I'm educating you today because I got railroaded for $410.59. This is what Spirit do. They advertise a flight at a good rate for the times you looking for. Then three weeks later you get an email stating that you have changes to your flight. The flight they change your times to is some off the wall times that you are not interested in. You then go to the website and all the new available times for your trip is absurd. Then you call requesting a refund and they state you have 24 hours of booking to cancel your trip with full refund. This is some crap because I'm not the one who requested the change.

Dreadful experience with this airline. We requested a credit extension for our flight that was cancelled due to the pandemic. We were told this was approved and would take 6 days to be received on our account. We therefore waited to book our flights, and the prices increased significantly - after 6 days, we called again and we were told the request was not approved and still under review. 2 weeks later the flight prices had risen so much our family holiday was ruined. I tried calling the airline customer services multiple times but they continued to hang up on me. Awful customer service. Do not recommend using this airline.

On our way to the airport, they sent an email cancelling the final leg of our journey due to "weather". There was no weather and all other airlines were flying. By cancelling for that reason, they have absolutely no obligation to the customer. In a panic we spent hours finding and securing seats to get us to our destination at double the cost. In the process, they held our bag and threw it in a storage locker instead of attempting to get it to us. We called all week and nobody answered or returned our calls. We had no eye contacts, meds, clothes, toiletries etc, etc.

My 68 yr old mother is stuck in the Sacramento airport and Spirit is telling her that they sold her ticket. Then another associate told her that they overbooked their flight, so it’s first come first serve. They booked her out on leaving Saturday. Wtf kind of business is this!!!! I’ll be calling the BBB immediately tomorrow morning and anyone else maybe file a lawsuit for theft. Booked this flight well over a week ago!!!! All emails go to my email and they couldn’t even notify anyone…. Smh.

I never was able to step on a Spirit flight but I’ll never book with them again. I got to the airport for my morning flight where all alerts and messages said my flight was on time. I punched in my confirmation code at the Kiosk and was alerted there that my flight had been cancelled. I was rebooked for 7 hours later that day. I got back to the airport and my flight was good to go. However, at the gate, boarding came and went and we just sat. Two hours past our scheduled boarding we were told they were waiting to see if they were going to get a crew for the flight. After more waiting, we were told our flight was once again canceled, now because they did not have a crew. I never stepped foot on a Spirit airplane and never will. Please don’t fly with them.

DO NOT FLY SPIRIT NO MATTER WHAT THE PRICE IS. This is one of many trash experiences I've had with spirit. I'm a young single traveler wanting to see the world so naturally I want to cut costs whenever I can but this airline is not worth cost cutting. I'll give you 2 examples then my final and most recent which has led me to say "you know what, I'd rather pay more".

This was our first time flying Spirit Airlines and it will be the LAST! I am very doubtful this airline will stay in business unless they change their customer service and efficiency. Our fist flight was delayed 5 hours, no warning and no updates as to why. This was fine. We understood things happen and let this go, even though we almost missed an event we were flying to. Our flight returning was canceled a little over an hour. Again no warning and no explanation. We were routed to another line where we were supposed to change our flight. We were then notified after standing there for an hour that we were in the wrong line and then rerouted us to another line to find out ALL Spirit flights were canceled.

Please… Please… Please do NOT fly Spirit Airline even if you save lots of money. They have the worst customer service ever. My flight on April 1 from Fort Lauderdale to Chicago was cancelled and I stood in line at airport for hours to rebook my flight to only hear that they will offer a flight on April 5 otherwise, I am on my own. I had my 72 years old mother, my wife and 4 young children with me. This was at 11 pm, we weren’t able to find available hotels or rental cars, everything was sold out. all my attempts to speak with customer service agents at the airport and on the phone failed, they offered no help whatsoever. Absolutely useless and disrespectful to any human being.

Spirit cancelled my flight and I missed an important family event. They cancelled the flight because they were oversold. They are not refusing to refund my money. Please do not use the airline. This was my first time but now I know that they do this all the time. The only way to make Spirit to understand that they are defrauding people is by not booking with them.

Today my family vacation flight to Florida was cancelled. Originally, we were supposed to fly out today (on a Sunday) and back on the next Saturday. I tried online to rebook at nearby airports, but even though there are 4 other airports within a 4-hour drive, I was not given the option to select them. As for a different date/time, the next available flight out was Friday which wouldn't work at all given I'm flying back at 6 am on Saturday. I searched online and could see that I could book flights that were not showing up as options online when attempting to rebook, so I called customer service. After a 1 hour and 10-minute wait time, I was connected to an agent that was able to push my outgoing flight back 1 day from Sunday to Monday which I was thankful for.

Booked a flight for a health reason. Cancelled my flight nearly minutes ago. They ruined my health, they ruined my plans, they don't care anything, they don't give a ** to passengers. They don't deserve to serve to American people.

I checked my baggage & it ended up on a carousel at the layover. It was stolen & rummaged through & I was notified by police. Spirit needs to return my baggage. After following protocol for claims there's still no Response, communication, & still no baggage returned. It's been 2 days now, countless calls, messages, and still nothing from them.

Bought 4 tickets for $88 a piece to fly from st louis to orlando round trip. It cost $600 for bags. I didn't realize you have to buy a seat and now am expected to seat my juvenile kids next to a stranger.

The flight was originally departing at 7:32 for 9:47, but due to trouble at TPA, the crew from TPA to CAK (272) didn't leave TPA until 8:28. OK, delays happen, I know that. The problem is that they didn't tell us until 11:20 that the flight was cancelled because the crew timed out. Now, I also get that crews time out for valid reasons, and support that. But the thing about timing out is that it's literally as predictable as the passage of time itself. From the moment the crew left the ground in TPA, Spirit could have done the math, realized that the crew would time out and, even if they couldn't find another crew, at least tell us what was happening 3 hours earlier.

Spirit smashed up my suitcase in 3 different places. (Looks like they dropped it from the plane onto the tarmac). Then, at the baggage claim, when I tried to report it over the phone, they shamelessly said I signed a waiver for "pre-existing" damage! Then when I left my number for a call back, they never replied even after I made 3 calls. I will never fly Spirit again or recommend to my friends or family or anyone else. A company that can shamelessly say I signed a limited Liability release for pre-existing damage is dishonest and a scam in my opinion. Spirit is just one horror story after another.

Worst company ever!!! We don’t receive any email confirming our flight and what the luggage policy is… we get to the airport and have to pay a fortune for each bag AND on each Connecting flight! A fortune with very impolite staff. Worst is yet to come… For the flight back from Dominican Republic with a connection in Fort Lauderdale, there’s a 4 hour delay (minimum... We are still waiting!!!). We won’t make it for our connection to LAX… And there’s no more flight today. Solution from Spirit: none!!!! “Do you want a reimbursement?” Yeah… Sure…we want to be stuck in PUJ with our 2 kids!!! Oh no… Looks like we will be stuck in Fort Lauderdale with our kids for the night… And no hotel!!!

I usually do not have an issue with Spirit but this was beyond anything I have experienced. On my return flight the boarding staff was extremely rude to almost everyone. The baggage line was ridiculous as they made almost every person check their free carry on to see if it was going to fit perfectly in their carry-on box. One lady was even in tears because they wanted her to pay for her purse! Even my own 12 year-old nephew was subject to this as he had a half empty duffle bag. So many people simply could not afford to pay the $79 fee at the gate and it broke my heart to witness this. My nephew's sister almost threw her own purse in the trash over this fee. Luckily we made room in her brother's bag for it. Poorly done service to say the least. Next time I fly with family it won't be Spirit!

Save your money and time with this airline. They charge for everything. Do not tell you what to can bring on the flight and charge you for the smallest items at the gate. Will not work with you either to give you a refund or a credit. Lesson learned though. Will never go back to them. Charge you for drink, snack, seat, carry on and even wifi. Flew back with American and was not charged for any of these items and still paid the same amount for the ticket as spirit. You are not saving money. You are spending more than you anticipated. Hope they go under for being a huge ripoff!!!

Our flight was supposed to leave Las Vegas to San Diego at 6:00 am and get to San Diego at 7:22 so we could catch our other flight 9:20 am from San Diego to Des Moines because Spirit didn’t fly into Des Moines. Well flight is delayed over 3 hours and spirit offered a refund and a $50 voucher. While I had to come out of pocket another $250 and spend another 9.5 hours in the airport. I’m glad they were sorry. Never again. I understand things happen but not even to compensate or put me on another flight to get home.