Spirit Air Reviews

This is my first time to book the flights on Spirit, very bad experiences. They provide a very confusing website to trick you buy seats and luggage check in after you book the tickets. This website led me accidentally canceled my itinerary after I paid my tickets, seats and luggage checked in. I quickly tried to find their representative to solve the issue and could not hold any their representative. Only some texted message to ask me to rebook flights from their website. The results is that I lost all my paid money for their flights and get to rebook my trip to another airlines. Never, Never, Never to fly with this airline! Even I could not find any website to file a complain for this event. What an unethical company!!!

Spirit airline sent me an email saying. My spirit saver club renewal was going to be automatically taken from my account. $$ And I could cancel if I go online as part of (their email). I tried. After contacting spirit customer service. I was told. "No, you cannot automatically cancel your spirit savers online." And you can only do it through their customer service even though their email states otherwise. Then if you ask to talk to a supervisor about this issue, they put you on hold and won't pickup. Buyer beware... $$$.

If I could give this airline a -0 I would. On flight 182 Vegas to Chicago 12:59am 12/15/23, I experienced the worse customer service from this girl (flight attendant). The plane wasn’t clean and the staff was rude. Ruined my birthday trip. I will never fly Spirit Airlines again. If this airline could charge their passengers for air to breathe during their flight they would. Please do not get caught up on the low air fare. For the ** treatment you receive during your flight and all of the fees you pay for everything, fly with a credible airline, it’s worth it. Spirit is a Mega Bus in the sky. I’m never flying on Soul Plane again.

Spirit is the worse airline to book tickets with. If you try to cancel within 24 hours for a full refund. They’ll let you sit purposely on hold until it goes over the 24 hours. They’ll claim you weren’t within the 24 hours. Then when you request a manager they tell you that you’re also less than 7 days away from the flight. So which is it 24 hours or 7 days from the flight? Nobody was helpful and they don’t care at all. I will never fly with spirit ever again.

Spirit does not care about their customers. No customer service, no people skills. I was forced to pay twice for my bags. I showed them receipt of my bundle purchase when I bought my tickets. Their response was that is not what my system shows. You can either pay or you can't board. UNBELIEVABLE. They said you have the receipt call and get a refund

Avoid Spirit at all costs. Not only do they charge you $100 for a carry on but they don't have device chargers, reliable wifi or even give you a glass of water. Total trash airline. Avoid at all costs.

I hope this review is helpful and without too much disdain. Making a reservation was simple and easy (the hook). Once you get further into the site, you realize there are upcharges for baggage (no free carry-on items or checked bags). Ok, given the cost of the ticket, fine. Then, your seat. Now the flight is starting to add up to more than other airlines. The stinger? Spirit Air changed my reservations (to and from). Instead of direct flights I was now on layover flights. Worse still, they put me on an evening flight (day prior) with the second flight the day following. Whose paying for the hotel? Not Spirit. When I went to change the flight, charges for seats were once again requested. If this doesn't appear to be scamming, I really don't know what is. Top it off, you can't get a live agent to save your life. Worst service I've every had in my life for anything. I can't express how upset I am at this airline. Stay clear of them or fair warning.

The first week in February, I bought a roundtrip non-stop ticket for the first week in May, from Boston to Las Vegas, for an incredible deal of $124. Less than five days after booking, they changed the flight from nonstop to a ridiculous amount of time on a plane with a stopover that ended up getting to Vegas at 11 PM at night instead of 11 AM - which pretty much screwed me out of a whole day of already planned activities with my nieces and nephews. I only had these four days to see my family, so that was completely unacceptable.

If I had a way to give zero I would. First of all, our flight got canceled over 4 hours and when you go ask the counter what was the cause of the delay they were so rude and we were pretty much told, "We don't know, whatever the email you all received that all we know." There is no customer service. No smile, flat affect, rude.

I flew Spirit for the 2nd and very last time. Once again from FLL to STT. I flew 7 years ago and again last month. I've flown 34 airlines in 30 countries over the past 20 years. Spirit is unequivocally the worst of the worst. Not even a close 2nd. Agents are rude, Flight attendants are rude. No help available online, planes suck, seats suck, my $100 upgrade didn't even get a drink of water if you can believe that! "Premium" seats don't recline. They charge you for literally everything and extremely expensive charges. I paid $200.00 for the flight and $195.00 for a bag and $130.00 for a seat upgrade that didn't even include a drink; not even water! Never ever, ever fly this pathetic excuse for an airline!

I had the worst experience of my life with Spirit Airlines. I booked though Booking.com and I had one way one with child in lap. I was told to check in on line but about time I got there they said I had to check in at the airport which I never was told to do so and never heard nothing like that. I paid 226 for a one way and I didn’t make it on the plane. Don’t do business with these airlines. They taking your money. Also I know now that these companies are talking about us instead of helping. The Spirit Airlines told Booking.com not to refund my money nor was I accommodated so they trying to steal 226 from me.

Well we’re sitting on the tarmac. No gate. 40 minutes as a number of us risk missing our connections. This is economics I fear: not big enough for backups. Or enough gates or in flight service. No water. Just basic and expensive net net. Big carriers are typically better.

I always use this airline over others. I can say today has been a hassle from agents to management! I’d never fly this airline again. The amount of time wasted and the amounts of money demanded is absurd and not cool. You can’t keep business if you’re going to do your supporters like this, I WILL NEVER FLY WITH SPIRIT AIRLINE EVER AGAIN.

The worst airline I have ever flown with, Never prompted us at the time of checkin to pay for our carry-on, and when we got to the gate they charged us $99 per carry on, these small scam airlines shouldn't be allowed to operate this way, we will never use them again.

Spirit is the lowest budget airline and that is the experience you should expect. They are understaffed and the employees they do have are inefficient, uneducated, incompetent and have a power trip attitude. It’s the perfect storm for non-stop issues and the worst customer service experience stories you’ll ever hear. I never ended up flying them because the first time I tried it was such a horrible experience that when they offered to rebook me on one of their flights the next day or to get a refund, I jumped at the refund and booked a Southwest ticket where I’m A-list and they know how to do their job. I’ll never book another Spirit flight again. I have it the old college try and can officially say they are a terrible airline.

Flight was ok but the huge issue has been the fact that they destroyed my son’s stroller during the flight in their storage. I have filed a complaint (claim) right away after we landed and up to now nobody from the claim dpt has Contacted us back (after we have been told 24 hours), When I call customer services the supervisor (I spoke with 2 of them) they say there is nothing they can do, I can’t speak to anyone above them and the claim dpt communicate just through a chat where nobody is log in and we don’t know If we ever get a response and no guarantee Of a reimbursement of a $750 + stroller. On the meantime I have my 3y.o. Child walking for miles in a 10 degrees weather or me breaking my back in order to Carry him. We can’t afford to Pay for an Uber for all the times we move around. Absolutely disgusted by their service.

They bill themselves as a cheap low cost airline, however, they charge you for everything. Including carry-on, you talk about uneducated, ignorant low class, no class, ghetto, no job, living off society customers then this is exactly the place for you. I have never flown this airline, and believe me, I never will again.

Simple. I booked taking advantage of the reasonable prices. Their computer/ software added $260 worth of luggage on top of the combo package which included a checked bag. Simple, honest mistake on their part. I ask customer service for a refund. "SORRY, OUR POLICY IS WE DON'T GIVE REFUNDS!" What if it is your, Spirit's mistake? I would never order 4 checked bags for my daughter who only owns 1 suitcase! DOESN'T MATTER. "ALL YOU GET IS A CREDIT AND IT HAS TO BE USED IN 90 DAYS then you can apply for the last extension of 90 days. After 180 days those funds become ours." BOTTOM LINE YOU CAN NOT TRUST THEIR BOOKING SOFTWARE! I AM FURIOUS AND OUT $260 which I can not afford to lose! I am not a rich man or a frequent flyer so the credit will be lost! THIS MUST BE ILLEGAL BUT THEY SAY, "THIS IS OUR POLICY. IT CAN'T BE CHANGED."

I have had so many issues with Spirit Airlines and yet I always give another chance, I walked up to the counter not realizing I was at the wrong gate and the associate said to me "LET ME STOP YOU BEFORE YOU TALK, GO TO YOUR OWN GATE." I mean customer service goes a long way, and the associates I've encountered need to go to walmart's customer service training! Constantly let down by this airline and in trying times the day my family is going through something serious we get absolutely zero human decency! I hate what the world has become and the way the people have gotten so selfish! Meanwhile these two women are just lounging on the counter! They could have answered my question! Give me a job with this company and quickly the right changes would be made! ** Where have all the good people gone!

(I can provide written evidence from Nokuphiwa at Spirit.) They have stated in writing that if they decide to stop servicing an airport (state), that what they would like for you to do is to drive to another state (11 hours in our case) and then use your points to fly from there. But no compensation will be given, and you cannot use the points with any of the affiliated partners.

My chair was sold 30 minutes before departure time. I arrived to my gate an hour before departure time. There was not enough chairs around the gate so I had to sit with kids in the gate next to mine. I was busy with kids as I had to take the to washroom. I did not hear their call. When I arrived 30 minutes before departure time, I was told that they sold my chair!!! I asked, "Why you did not call our names?" But the service said they do not need to do so.. They just sold it!! They were rude, unprofessional employee. The worst is that next flight is not earlier than couple days after that. Imagine kids' schools and my retuning back to work. All this has to be delayed. Keep in mind before you book with Spirit that you need to be alerted as they can easily sell your chair.

#1 CLE to LAX – Spirit lost our check-in suitcase! My brother and I called Spirit customer service the next day and were hung up on 3 times. Then finally told us the luggage was found at LAX Airport. So we spent 5 hours driving in holiday traffic that night to get it.

Do not pre-pay your bags. This airline will steal your hard-working money & charge you 2 times for the same bag. This airline is a joke!!! I will never fly with them again. Dominick from guest relations feeds you the same line of why they stole your money. I talked with 3 different customer service people for a refund and they all agreed they weren't supposed to charge me twice....but they said they couldn't refund my money due to the spirit policy. What is the spirit policy? To take customer's money. BEWARE OF THIS AIRLINE. The cheap flight will get you to pay another way.

I'm going to start off with if I could I could leave negative stars I would. I booked our flight 4 Months in advance for a departure time of 11:30am, not even a week later they changed it to departure time of 7:30pm. Super inconvenient to change months in advance. I would've booked a different flight if I wanted to fly out at night... I got over that till the day of our flight that morning they delayed our flight by another 2 hours!!! Then without notification they changed it back!! We got to the airport and there were over a hundred people in line because of a "spam" and canceled flights that were not canceled - (not my flight) but seeing the way the agents (the people who accept the bags and check in people) were handling the situation makes me never want to fly with them. Not to mention they have a 40 pound bag limit (when every other flight I have been on is 50lbs).

To keep the cost of your travel with Spirit Airlines as low here is my recommendation: as a female make sure carry your underwear in your handbag and as male DO NOT take any underwear with you. Underwears are not considered as PERSONAL item. You may end up paying a lot more than you expected for carrying underwear in carry on.

From the moment we checked our bag in at Phoenix sky harbor the employees had an attitude. Were rude. We purchased one check-in bag. We were over by 3 pounds and we’re charged $125 on top of the $60 we had already spent to check a bag. We had multiple issues on our flight with the flight attendants who were rude, gave us eye rolls and acted like we were an inconvenience. I bought Internet on my flight from Phoenix to Dallas and not one single time would it load. It was a waste of 1299+ tax because I could not even connect to your Wi-Fi.

Unbelievable Spirit Airlines have special bathroom for the crew member only in the front of the airplane and 182 passengers only allowed to use the 2 in the back. If you seat in row 1 then you need to walk 30 more row to get to the bathroom and by the time is going to be occupated

I spent years defending Spirit. I’m done doing that. I had a backpack that was 2 inches too wide for the personal slot. I took my jacket out and it fit. The supervisor insisted my jacket had to be in my backpack and charged me $100… This is outrageous and I hope the $100 you extorted from me is worth my, my family and friends' business… I've been traveling on spirit for years and never could understand why everyone hated this airline so much… I get it now… Goodbye spirit… The gate supervisor in LAX is incredibly angry and disrespectful to the people who pay her salary

I was on my way back to this state that is known for being racist. Unfortunately, their flight attendants are racist too. I got verbally attacked by a flight attendant. She screamed at me. Sometimes I even get eye rolls or get ignored on their flights. Had to switch to American Airlines.

My personal item DID squish into personal item bin but some employee said "it clearly doesn't fit" when CLEARLY IT DID!!! The result was that I had to pay NINETY NINE dollars for a BAG THAT FIT!!!! There were several other folks that got fee as well, theirs also FIT!! NEVER NEVER AGAIN.

I was boarding the flight with one overhead bag and one carry on backpack and they charged me $100 for the bag at the gate. I've been on countless flights and have never been charged for a 2nd carry on.

12/15 Arrived early and was in line 15+ minutes before the others still in front of me said go in front of them for my boarding pass. The rude employee ** woman would not help me. Said that I had to go use the machine that I was having difficulty with. Then I was 1 minute late =45 minute minimum for check in to get my boarding pass. She kept telling me too late and I had to pay a additional 99$ for a flight the next day! The flight kept being moved to a different Gate 4 more times had to go on two different Trams and go through TSA security! Mechanical problems, and then finally.., after takeoff a Emergency landing! No help customer service Bot! I have proof/documentation. I will never fly with them again!

Our return flight home was the worst flight I have ever experienced from start to finish. We arrived at the airport 2 and a 1/2 hours ahead of time only to find the check in line was clear out the door and down the sidewalk and barely moving. We knew that if we waited in that line we would miss our flight. We started asking agents and finally they pulled everyone from our flight to get an expedited check in. We got checked in and rushed to our gate only to be told there was no crew and to just wait. There were minimal updates and no time frame was given on how delayed we would be. About two hours later our flight finally left. We arrived in Columbus, Ohio. Went down to get our checked bags only to find 1 out of the 3 was missing. Of course there was no one working in the Spirit baggage claim office so we had to wait in line at the ticket counter to talk to someone.

I would pay double to fly a different airline. Spirit significantly changed our flight in Feb just 2 weeks after it was booked. The notification said to use "chat" to change flights. Went to Chat, while I waited over 20 minutes for a person I tried to change online from their website....while looking at my email with flight info and confirmation code got a message (multiple times) that my code/name was an invalid combination. Chat finally answers, can find my reservation. 20 minutes of searching they find it after asking a bunch of questions. Meanwhile I google find a phone number and called....they couldn't find my reservation.

Our flight from Vegas to PDX was delayed multiple times because there was no flight paperwork. This was overheard from staff, but no announcement or communication made to customers. And they overcharge for bags like crazy!

Spirits airlines has one of the worst customers service in the airline’s industry. I don’t know if they will get any better with the Jetblue merge. You will have to fire and retrain all Spirit airline’s employees to be more human. Word of advice to others thinking to use this airline. STAY FAR AWAY and avoid using them if you can. This company is nothing but a scam artist. They worked the systems to charge us more money. They don’t care about customer service or company reputations.

Besides one day of luggage delay with diabetic medications, cold weather clothing in it for our kids and grand parents that forced us to buy more clothing, we had extra weight that was expensive, on top of it, our flight was delay for 5 hours. Every employee on every department that we try to reach for help was a complete incompetent. We were transferred to various departments and nobody could resolve anything making a very bad experience to flight with them.

We were going on a Christmas trip from Indianapolis to Las Vegas, Nevada which is usually a three to four hour flight depending and we got delayed which was a big deal but they just kept doing us at this point. It was 4:00 in the morning. They just canceled the flight and told us that it would be rescheduled for tomorrow. But we live quite far away from Indianapolis so we had to rent a hotel which was not paid for by them. After that when we came back the next day we got on the plane and sat there for 9 straight hours and they didn't give us food, drinks or snacks. When they finally came around and gave us drinks and snacks, all they gave us was two crackers and water.

My trip to Ohio was a nightmare. Spirit Airlines would not acknowledge my sister's VERIFIED military active duty status. They charged us over $200 in checked bag fees (should have been free for military). Customer service over the phone was not helpful, rude and told us she couldn’t do anything about it. When we paid the baggage fee prior to our return flight the app did not update it and we were almost charged again at the gate. It has been a nightmare. DO NOT Fly SPIRIT. Flight attendants on first flight (Orlando) not so friendly. Pittsburg staff much better, friendlier and helpful.

My daughter had a round trip ticket from Reno to Ohio. Her flight from Reno they double charged us for her baggage. Tried to speak with them in person at the airport. No help. They told us to call customer service. After three phone calls and over three hours later they told me because she changed planes they charged twice for her bag. But returning from Ohio to Reno and switching flights they didn’t double charge us. I made the round trip reservation at one time. Makes no sense. Cost $310 for one bag. Horrible airline. If I could give no stars I would.

Spirit is THE WORST and I will make sure no one I know ever flies with them again. They put the wrong departure time in the app so when I arrived for my flight, the plane had already taken off. They gave ZERO compensation for the extra day, hotel, meals, and rides to the airport that I had to have because of THEIR mistake. I have screen captures of all the wrong information posted on their app as evidence of their incompetence. After 6 months of emails, sending receipts, and asking for resolution, they stopped responding to my emails. DO NOT EVER USE THEM!!

Rented a car through Spirit Air. When I got to my destination the car rental company informed me that the Spirit Air charge does not apply and they would have to charge me the full amount. I decided to cancel the car rental. When I got back home a week later I contacted Spirit Air to request a refund since I cancelled the car rental. Spirit Air refused to give me the refund stating that charge is non refundable even though I cancelled the car rental. I think this is a rip off and I would never use Spirit Air for any future travel. Beware. Do not book car or hotel through Spirit Air. Book directly. Lesson learned.

This was my first time flying with Spirit and the staff is rude and ineffective. I waited a really long time, only to be told that my issue was out of their hands because of their system not updating. I would have missed my flight, but they hadn’t even started boarding by the time I got there. Would not recommend.

They charge you for every little thing under the show. If you book 3 tickets together you can plan on not seating with your friends or family unless you pay for a seat (extra $$). If you bring a carry on more than just a back pack (extra money). Talk about the nickel and dime you to death. I mean what the heck are you paying for. Worst flight ever. Save the money and run to anyone else. The low cost of the flight is not going save the nightmare later.

I recently visited my hometown, California. I had flown out from Utah without any issues with my carry-on backpack. However, when I was preparing to return from LAX, an employee pulled me out of the line and demanded to inspect my bag. They claimed that it did not meet the overhead requirements despite it being the same bag I had flown in with and containing the same amount of stuff. They insisted I pay $99 and were quite aggressive about it, which was embarrassing. I am on a tight budget and was not prepared to pay this amount. I felt Spirit Airlines was not a good fit for me, and I would not fly with them again. Additionally, I was disappointed with the customer service, or lack thereof, especially with the airport staff at LAX, who seemed to be abusing their power and lacked professionalism.

I was on hold for roughly 2 hours and got hung up on. Went to online chat. The response was to wait 3:50 minutes. After 6 hours I went to bed. I was trying to change my luggage weight. So, when I got to the airport, I had to pay another $74. It made the total cost of my bag $168. Its weight was 58 lbs. On the way back, we bought a small bag because the big bag was overweight. We put everything we could in the little bag and it was heavy. Get to the airport and check in. They said the bag was 50lbs. That big bag came back with a huge rip on the back. It was brand new, when we left DIA.

Yes, it's a low-cost airline, but they use their sleight of hand sales techniques to rope you in with super cheap initial prices. Then the big reveal happens ... nickel and diming you to death for everything else after that. Do you actually want a seat? That will be extra. Do you have carry-on luggage? That too will cost you. Hey want a simple bottle of water or soda while in flight? Not unless you pay for it.

Spirit Airlines hires cheap labor with language barrier. They double book passengers and can dump you as they want. Then you have to pay for another ticket to get on another flight if available on the same day!!! When asked for the manager she notes a bunch of lies on your account to make sure you do not get your refund! It’s a very bad airline and company!!! Watch out!!! I would not even give it one star if I had a choice here!

I had two seats booked and paid an extra fee for them to be together, my wife fell ill and couldn't make the flight. Spirit sold her seat to another person collecting two fares for the same seat and refused to give me a refund. They always changed the flight time from 6:45am to 6am with no notification nearly causing me to miss the flight and on top of that they lose my luggage.

Very rude people at the customer service. They are trained to do everything to make you pay extra fees for everything. The fright was delayed for 1 hr 20 mnts, I was sitting in coffee shop in airport. Spirit got everyone in earlier and closed the door earlier. When I came to the gate, they told me that they just closed the gate. I won’t be able to get in. I went to customer service desk to get another flight, they wanted me to pay $99 fee. After I opened Spirit app on my phone I saw that departure time was changed 10 mnt earlier. This is no good spirit. No good!

I am deeply dismayed by my experience with this airline, which left me feeling like a victim of racism. This airline is by far the worst I've encountered, where you have to pay for everything, and the service is abysmal. I had a cabin trolley bag and a laptop bag, both weighing under 7 kgs. When I opted for a preferred seat with extra leg space at the baggage drop, they charged me for the seat but conveniently failed to inform me about the additional baggage fees.

I arrived over an hour early to my flight, which was delayed twice. Because of the delay, the system for checking in was not updated with the correct flight time, and check-in was impossible for several passengers, regardless if we had tickets or not. The employees at check-in were not willing to try anything to get the system to accept our tickets, and said "looks like you're a no-show. you'll have to book another flight". (This was two hours before the flight took off). I spoke with the supervisor, who seemed bothered to have to walk away from her desk at all; and she said they would not do a refund or credit for a system failure. Her words were "App errors are user errors, and you're the user"....

Spirit changed our reservation without our permission, we need to pay one thousand dollars extra to find ticket back to Boston, plus we have to wait 10 hours at the airport for the flight. Spirit Airlines is the worst and irresponsible airline, Ignore them completely.

The airline change your flight to whatever hours they want for you to flight that day. If you message them it will take you up to 3 hours from start to finish. No free upgrades or free bags for charging our flights on us. So don’t bother trying to get something free due to their change of your regular flight. Besides all that I even got a Spirit credit card to fly and a Spirit member and not even like that you don’t get any free upgrades due to their changes.

Their staff is very unprofessional and rude. They lie to get you to pay for a check in bag 99$ the worst. They lied and said the plane was full when it wasn’t. Money hungry airline. I will not purchase any tickets if I can help it.

When I booked my flight with Spirit I was given the opportunity to bid on a "Big Front Seat" for both segments of my flight. They don't let you know if you get it until you get your boarding pass at the airport. On the day of departure I did get a "Big Front Seat" on my boarding pass. The day before my return flight I was texted and asked if I wanted to buy an "Exit Row Seat". This made me assume that I did not get the "Big Front Seat" for the return flight. So naturally I bought an "Exit Row Seat" for $17.00. When I got my boarding pass I was surprised to actually have a "Big Front Seat" #2A for my return flight. I called them and asked for a refund for the Exit Row Seat and they said they couldn't do it. I explained this quite clearly and for some reason they say it can't be done. So why did Spirit text me with the Exit Row Seat offer when they clearly should have known I would be getting the Big Front Seat? This was a clear case of deceptive marketing.

Worst experience regarding luggage charges, 3.5 lb overweight on already paid $59 in addition to the ticket is an additional $79 based a chat with the agent before even getting to the airport. Next time I will choose not to fly that fly Spirit.

I get the ultra low cost airline business model: rope you in with super cheap initial prices then nickel and dime you for everything after that. Sometimes I'll pay the extra for a long long fight (seat selection) or extended trip (baggage fees) but on a 1.5 hour flight for 2 days in Vegas I need neither, so figured I was safe from the money grab (I was wrong). Schedule changes are not uncommon, especially with these operations, so I wasn't surprised when I received an email asking me to accept an itinerary change. The notice indicated my flight changed from 6PM on an Monday to 10:40 PM Tuesday arriving after midnight Wednesday. I called to make sure the Tuesday was actually the new departure day and not the arrival day. Sure enough, my departure was delayed over 28 hours, meaning an extra night in a hotel and day off work, as well as taking public transportation out as return home option.

We ordered tickets through the Priceline and chose the Spirit Airlines, as it guaranteed us the cheapest tickets. The price for carry-on luggage on the priceline site was indicated in the range of $34-90 per bag. Of course, we were shocked by the price of $89 (that's the maximum!) for standard carry-on cases weighing 25 and 32 pounds! We also saw disappointment and bewilderment on the faces of other passengers. But that's not all!

It is so sad how on a family of 4 booked flights, I lost $3,000+ with this airline and their Voucher rules. As they like to push their online chat feature to handle problems, trying to get a live representative isn't always easy! DUE TO UNFORTUNATE CIRCUMSTANCES I had to extend my credit voucher for an additional 90 days. As they only give you 90 days to use your canceled flight credit which is never even close to the original amount at the time you booked. My $3,000 went down to $1,900.

They canceled my flight with less than a few hours' notice but also didn’t at least text message their customers. What is the point of giving our phone numbers if they don’t use it to notify us of important information?? Also they just auto-rebooked me for three days later. How horrible!! Never using them again.

Flying with Spirit Air I had very low expectations - and they couldn't even meet them. I understand all the extra charges that irritate passengers and I too experienced them. When checking in were given two seats next to each other. (Wife and I) Nice and we purchased a sandwich to share at restaurant by gate. Walked up to board and attendant scanned my boarding pass, too my wifes and printed a new pass and sent us to plane. At plane realized attendant had changed wife's seat to another location. Asked and was told that since I didn't pay for a specific seat I had no option.

What a joke! You want to spend more money than you'll save by booking Delta or United? Go with Spirit Air. I had to change a family vacation that we booked flights for. It's not till December but I was "generously" given a 90 day credit from today! It expires 1 month after my original trip! Useless!!! With the fees they charge, from bags, wifi and drinks, fly with someone else. Pay extra.

Beware if you are asked any questions by Spirit staff when you are boarding. I was asked a question by an employee that did not speak clear English when I was in the boarding line. I asked her to repeat question and still did not understand. She then had me move to the next employee as I was rejected for the exit row seat I had paid for. I explained that I could not understand previous employee but she again said I was rejected for exit row and stuck a new ticket at me. She refused to talk to me. I not only denied the seat I paid for but also separated from my family. GOOD LUCK TRYING TO TALK TO AN ACTUAL HUMAN WHEN TRYING TO CONTACT CUSTOMER SERVICE. I HAVE BEEN TRYING FOR DAYS.

I recently took a round trip flight on Spirit from Orlando to Charlotte. On the return flight, I was unable to check in online because the Orlando crew had added my husband’s military status and it automatically gave him a carry-on bag. This option was grayed out (we tried from multiple devices), and could not be removed. But in order to check in online, we had to pay for the carry-on bag (which we were not bringing to begin with). I tried customer service, and they told me that if we paid the fee would be nonrefundable. I asked if they could check us in, and they told me that if we couldn’t check in online because of the erroneous charge, we would have to check in at the desk at the airport.

Just a freaking criminal airline. They get you in the door with cheap rates, and then nickel and dime you every step of the way. Bag over 40 pounds? That sucks. Want to bring a backpack and a purse? Too bad. They literally don't care about people at all. They don't care about servicing their customers. I watched a flight attendant yelling at a man and threatening to call the police because he had a suit bag wrapped around his laptop case which she considered to be "two bags." Are you serious? The entire setup took less room than a backpack. It easily fit under a seat. Then he had to CHECK THE SUIT BAG, for an extra $100! Like, wtf is wrong with this airline?! Who does this?!

I rode flight 1015 on 9/24 from Mco to Dfw and there was a man (whom I won’t mention the name) who recorded women and their private areas without knowledge. Once the flight attendants became aware, they had the man delete the content. However Spirit refuses to process this complaint and bring up charges on this individual for sexual harassment. I will be continuing to speak out about this situation until something is done to ensure the safety of women flyers.

Gate check in staff very rude, made everyone put their personal item into the size bin before being able to board at one and both connections my second mobile boarding showed invalid. The first took 5 seconds to confirm who I was and my flight the other was rude, made me get into another line because their flight was late. 2 and a half hours for a flight that was already getting in at 1am. Seats are uncomfortable. You get what you pay for.

(1) I booked two way non stop flight from Dallas to Philadelphia for my family including my 22 months old son. You guys changed to one stop for outbound and later on the changed to 1 stop for inbound as well. I requested to return money but they offered credit that I need to use in 90 days otherwise it will expire. This is not fair

I booked a flight on Miami on Spirit Airline. I got to the terminal way before my flight time. I got in line to check my bags at 6:30 and the line was long but not too long. I got to the counter at 6:41. I was told that I would not be able to board the flight because I was 1 minute too late for them to take baggage which I didn't understand because my flight departure time was 7:30. Almost 45 minutes later. I was then told that I would have to pay $100 per person to reschedule. I called Spirit and spoke to reps and managers and got so many apologies but nothing was done and was basically robbed $200 for no reason at all. After driving almost 2 hours burning gas and paying tolls. Is there anyone that protects the consumer??? This is ridiculous. Now I have drive back home to drive back again tomorrow.

I bought a hotel and flight package. I picked Spirit Air because it was non-stop flight. I paid extra for an early flight. I paid extra for my seats with more room, and I paid extra for one carry-on. A month later my early flight was changed to an evening flight. I called and was told that my flight was changed if I wanted an earlier flight, I had to pay for the seats again, another $210. A month later my flight was changed to a 6-hour layover flight and would not arrive back till the next day. I had to call my credit card company to cancel this for me because Spirit would only give me credit that I had to use before the end of the year. I told them to forget the credit, why would I ever fly with them again. I forgot to mention it took me days at a time to reach Spirit on the phone.

The Spirit gate agent in Las Vegas charged me $99 for a carry-on when it should have been $9.99. Gate agent said it's $9.99 then charged $99. Now Spirit refuses to credit the overcharge, telling me (a) I had already boarded so I can't get a refund, (b) the charge is higher at the airport than online, and (c) my bag might have bigger than the standard carry-on. Different excuses from different representatives. It's a fraud and a scam.

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We were 16 of us including kids, infants and senior citizen scheduled to travel from Orlando to Boston on an early morning flight.. My friend and I were having our little ones added to our tickets, the boarding passes got issued and proceeded to security check in. After 35 mins of waiting at the security gate, the officer mentioned that the boarding pass we were carrying was not fit for travel and that the airline needs to issue a separate boarding pass. We went all the way back to the Spirit checkin counter (with hardly 15 mins left for gate closure). We were told by the Spirit agents that people traveling with infants need a special boarding pass. The line was so big that we knew we wouldn’t make it on time.

Red eye Flight was completely cancelled due to “mechanical issues” Sunday evening. They offered to refund or rebook flights which the only ones available are late Tuesday with long layovers that would turn travel time to 2 days. Decided to get a refund and find another flight. The cost to change airlines was over $1000 so decided to rebook with them instead. The staff in the airport told me I need to call customer service. Got them on the phone and they told me they can’t do anything on their end and the staff at the airport can. Talked to the staff again and said they can’t. Even the supervisor was so quick to dismiss us. Waited in line for over 3 hours with an infant at 12 midnight at this point. No hotel accommodations or anything. And no resolution. Submitted a complaint and they offered $50 compensation when it cost us over $1000 to get new flight schedule and hotel to stay for the night. NEVER AGAIN!

Is zero an option? So I've heard a lot of complaints about flights but to forced to sit on human waste takes the cake. Yeah you read this correctly. I had to sit on human waste during my flight. I arrived at my row and the smell of an adult diaper soaked in urine was overwhelming. To the point of nausea. When I went to sit, my hand touched my seat and it was completely soaked. Yes, you guessed it, in urine. I understand the pandemic is over but give me a break. You still need have sanitary flight conditions. Urine is human waste and carries diseases. This is not ok. Completely disgusting and disgraceful of you Spirit. There's honestly nothing that could make a flight sitting in pee worthwhile.

I prepaid for streaming service only to realize that I didn't receive it despite being precharged for the service. I was never given a confirmation code so I wasn't able to get a refund. 32.98 dollars down the drain.

Boarded the plane then was told to get off due to a mechanical problem. Gate agent announced delays little by little so we were hopeful, until they said it's going to be past midnight. A 9.5 hour delay without honest and helpful communication! We could book other airlines if we were told it's going to be a long delay.

Spirit is the worst airline in my family’s experience! Being low cost shouldn’t translate into being ultimate jerks! When you go to Walmart or Target, low cost leaders in retail, you don’t expect that their employees would treat you like crap, throw dirty diapers at you and tell you to go to hell blaming it on their cost-cutting strategy. When you go to Budget car rental, you still get excellent customer service, regardless of their prices being lower than Avis’s. But that’s not how Spirit looks at their business model – charge peanuts and treat your customers like crap, and hope they’ll come back for more. Well, not us! I don’t care if I pay three times as much for the same destination, I will never ever fly spirit and will never let any members of my family fly this crap on wings!

Our group consisted of 16 individuals, including 2 babies, 5 kids, and 1 senior citizen. Our trip to Florida was fantastic until we encountered Spirit Airlines' customer service on our return flight. Initially, the kiosk provided boarding passes for all of us. However, after a 35-minute wait at the security gate, we were informed that we needed to meet with a Spirit Airlines agent to obtain the correct boarding passes for the two babies and their mothers. We had missed the print that was just on those boarding passes in the mix of 16. It remained unclear why this was necessary since nothing extra was checked when we eventually received our boarding passes.

I give it one star because there is no option for one half star. I would give one half star for the availability only of such cheap pricing. That said, cheap pricing is always an attention ** and sometimes, you just get what you pay for so in the end, not worth it. You get cheap pricing for uncomfortable seats, a cramped cabin, a minimal size of carry on to take with you, dreadful customer service, and dealing with other sorry customers who are as miserable as you are for choosing Spirit. So, if you enjoy being packed like a lemming into a tiny metal box and you can do up your Lilliputian sized carry on the same way, g'head ... fly with spirit.

Worst experience I've ever had flying. Make sure you read the fine print! Flight from Charlotte NC to Seattle WA. At check in-there is a fee for everything. Checked bag fee was expected but a fee for carry on luggage, seats together with my family, even to check in with an attendant instead of a kiosk?!! After paying $25 per seat extra just to sit together as family, they made a mistake on my wife's plane ticket which resulted in her being unable to get through TSA. She had to go all the way back to the attendant who checked us in to have her ticket reprinted and reissue it and then they didn't give her the seat I paid for! We didn't notice this in the rush to get through TSA again so on the plane they wanted her to sit somewhere else. I informed them that I paid a fee for us to sit together and if they were not going to let her sit with us, then they needed to refund the money/fee I paid for that seat.

Roundtrip with both flights significantly delayed! Smallest seats! Don’t even provide water! Nickel dime you! And I paid A LOT for this ticket! AVOID!!! I chose them because flight was non-stop! But NEVER AGAIN!

Flight was delayed and airline was very unclear if the flight was delayed. App was not working. I was unable to check in on my second flight and forced to pay additional fee to check a bag. Horrible. I would not recommend this airline. Communication is very poor. Customer service is as well and they are not transparent.

We had a flight booked from Chicago Ohare to Orlando. Scheduled to leave at 6 AM we received an email at 10:30PM the night before takeoff that the flight was cancelled. (We already bought a hotel for the night prior with Park/Stay/Fly and were at the hotel.) We tried contacting Spirit through customer service number on two separate phones. We were on hold for 2 hours and then they said, "We will call you back." We also reached via social media and email. But no response. We had to get to Orlando for my daughter's volleyball tournament. With no help from spirit and time passing we bit the bullet and purchased a one way fare out of Milwaukee for $1500. We packed up the car, before going to bed, drove back to our hometown of Milwaukee and parked our car at home and Ubered to the airport.

Flight nk 441 3 hours late, they don't even give you water from vegas to miami, staff treated people badly, yelled at people, flight attendants move your suitcase because it's not a wheeled suitcase that you pay for even though the ticket includes your carry-on suitcase, because having the discomfort of carrying it under the seat, because they don't move their luggage they take up a lot of space.

My flight was on a Friday from LaGuardia, to Fort Lauderdale, to DFW. The first leg was delayed which caused me to miss the connection to DFW. Customer service was useless. They told me all flights were full until Sunday. They would not check any other location for a connecting flight. They will not reimburse me for the seat upgrades I had purchased and lost with the new flight. They will not reimburse me for the 2 nights in a hotel (not cheap in NYC). They said since I made it home and the original issue was weather, their policy is to not make any reimbursement. You cannot call their complaints department. You can only use the chat feature. Now you have to send an email and they will get back to you in 30-60 days. You may think you are saving money with Spirit. In the long run it is not worth it.

I booked a flight through Priceline for a Spirit Airlines flight. Before flying with them, I made certain my carry-on was within Spirit’s 18 x 14 x 3 size requirements. I took a bag this size. When I got to the gate, I was told pay $99 or I can't take it on. I had to pay. They made no attempt to measure or weight it. I objected immediately, but it was time to board, so I handed the agent my card. The charge was $99. Once on board, our in-flight the flight attendant said I just needed to send pictures to prove the bag size and they (Spirit) will take care of me. Once I arrived home, I took photos of the height, width and depth with rulers clearly in frame to prove the bag size. So far, I have contacted Spirit repeatedly, followed their directions to protest the charge. Frankly, I have found Spirit nearly impossible to deal with.

Spirit America JetBlue same problem delayed delayed and then canceling.. Leaving passengers at the airport anger hungry tired.. Disregard the fact these are human trying to be with loves go to work or just go home. The disrespect we as customers is uncalled for.. I’ve witness mental breakdown. Fights tears due to the greed of these airlines.. Canceling flights then not giving the customer a refund and if you do get a refund.. foul words are exchanged. Time is wasted. On hold. I feel this past couple of month I feel there is a scam happening with these airlines that is failing the USA.. We need the President to get involved to regulate these issues.

Spirit seemed bound and determined to ruin what was supposed to be a relaxing long weekend getaway from me and my daughter. When I originally booked the tickets, she wasn't sure she could go so I put both tickets in my name. When she cleared everything at work, I called to have one of the seats switched to her name. Well, that was the first problem. The customer service representative made me cancel the reservation and then buy the seat back. I only received a $46.00 refund for the seat because of the "late" cancelation and then had to pay almost double the original price because it was so close to date. I was angry, but I did it as we were both looking forward to this trip.

Booked a flight on the Spirit.com. Printed the conformation and noticed the date as wrong and a bundle had been added. Called spirit.com right away. They allowed me to cancel my trip and refused to refund my money. They offered me a credit to fly another time. But refused to refund my card. It was less than 10 minutes after booking. I was a Spirit Gold member which means nothing to them so when asked to sign up for a credit card on a flight don't.

I've never written any reviews on airlines before, but since Spirit Airlines gave me the worst customer service I've ever received from any airline, I was compelled to write a review. Missed my flight to Oakland due to delays, customer service was unable to refund any cost. Understandable, I booked another ticket from LAX and asked if any credit could be transferred. I was refused this request and had to pay an extra premium to take that flight with increased Uber costs as well.

It's not worth the savings. Do not fly with Spirit. They cancel flights constantly and don't care about their customers. I ended up buying another flight and had to stay overnight which costed me over $700. Spirit customer service is totally unprofessional. I waited on the phone for over an hour before my call was answered. I WILL NEVER FLY SPIRIT AIRLINE AGAIN.

Worse customer service, very irrational people, rude and unprofessional. They are also unethical and dishonest. My flight was cancelled, they claimed that it is because of weather, a Southwest flight was departing from the same origin airport to the same destination after couple hours so they are basically lying to avoid responsibility.

They sign you up for a Free account. A year later they charge $69.95. No way to talk to anyone. No way to cancel. Try logging in. Impossible. Request a temporary password because the one you used doesn't work. Temporary password isn't sent. Try calling. After 28 minutes, I am told she can't help and they have to transfer me to someone that can. Still waiting....

Booked my next flight with Frontier Airlines! You should too. Spirit is awful! Planned a three day trip to Vegas. Flew Spirit out of Detroit. The flight was delayed 9+ hours. Boarding should have occurred on or about 9:20 pm on June 1 with a take off of 10:02 pm. The flight took off at 6:20 am the following morning June 2. The gate agents provided very little information during the delay other than they were waiting on a pilot to come in off another flight. During the wait time, the pilot that did show up "timed out". Eventually the staff announced the flight would not leave until 5:15 am the next morning. Frustrated customers were given the choice for refund or to book on another Spirit Flight. Customers were so angry with the gate agents and Spirit for the delays, lack of communication and overall attitude that local police were brought to the gate to supervise Spirit's shenanigans. Vendors close early at Detroit Airport.

I arrived at the airport two hours before my domestic flight but arrived at the gate an half hour before my departure time due to security at the airport. After being given the evil eye by the gate because the flight was already boarded. As I’m rushing up to them they tell me my daughter’s backpack is too big for a personal item. She has travel with this same one for years and has never even had it questions and we have flown with it since this incident with no problem at all. She asked for a credit card and I asked her how much is the cost. She mumbled the cost and I didn’t hear her correctly. I thought she said 9.99 not 99.00. I would have fought it if we we were being so rushed by the gate crew to get on the plane. I am extremely unhappy with the service we received and also knowing that when I checked at the airport a few days later her bag was within the guidelines! I am going to be hesitant to fly or recommend Spirit in the near further.

The worst airlines. If you are trying to cancel your flight in advance regardless of any emergencies you may want to be prepared to lose all your $$ paid. Had to cancel the trip, first in addition to their disclosed cancellation fees they also charged a hefty "Passenger Usage Charge" in addition to the disclosed cancellation fee breakdown listed on the company website, (beware!). Basically, I lost 80% of my funds and received around 20% of my fair as a refund in the form of Spirit airfare credit towards future purchases.

It is by far the worst airline out there. Please avoid them at all costs. The employees are rude and love to waste your time by dancing around your questions. The 24 cancellation process is a nightmare. I am surprised that these people are even still in business.

I thought I was getting a deal when I purchased a one way flight for $29 only to get to the airport and I am told I need to pay for my bag to be put in the overhead... I have never paid to put something in the overhead only to check my bag. Anyways I'm like ok. The cashier then proceeds to tell me it's $187 to check both of my bags...telling me I should have booked online before my trip and it would have been $57 each... Not to mention she tells me next time I check in just go to the kiosk. Lastly the ride was rough. I almost forgot the flight tickets said I should be at gate F6 to depart... While sitting at F6 I hear over the intercom my flight is leaving from gate F2. Had I not been listening I would have missed my flight.

Changing the flight ticket and the boarding gate 10 mins before the departure. I arrive the airport 2hours prior to the departure time 07:25. After arriving, the Spirit airline sent an email with almost 2 hours delay at 09:05 and one hour after another email to be 08:46. Then around 08:25 I went to the desk to check my seats and the guy told me to hold on. Then he made a call and announced that the gate has been changed from E5 to A6 which takes more than 25 mins walk. I had a surgery a day before and to catch the flight I ran with my girls all the way to A6 which took around 15 mins running. When I showed up over there at 08:43, the lady told me that they don’t know what time it will fly yet and asked us to have a seat. So far it is 09:30 pm and nobody knows what time it will fly. I think if we are lucky, we will fly before midnight. My kids are so tired and wanted to go home.

I am absolutely disgusted in Spirit... in 1 day, we had our flight from Costa Rica to Orlando (flight 1310) delayed by 2 hours, and then immediately after our flight from Orlando to Indianapolis (flight 1109) delayed by over 4 hours.... Confirmation code **. As the fine print stated, my wife and I both need a refund for the absolute pathetic experience and waste of our time and lives with this absolute pisspoor, bottom of the barrel airline. (Not to mention you lost my luggage somewhere between Orlando and Indianapolis in the middle of the night last night!)

I joined the Spirit Savers Club and paid for one year only to realize in minutes that it was more expensive than just picking seats and baggage. I ended up spending $500 without the Savers Club versus with their Spirit Savers Club which I was charged for price of $750 with discount. I spent over 1 1/2 hours and several redirected departments and still have not spoke to anyone about canceling this savings plan! What a scam!

On time. Newer planes. Great fares. Recommend AM flights just in case. Travel light. Avoid luggage fees. Hub at Las Vegas excellent. Bring your own snacks and drinks. Book travel about 4 weeks in advance to get the best fares. Excellent for singles or retirees.

After a love hate relationship over the years I am officially done with Spirit Airlines. Low cost flights don’t make up for the time, energy, and additional money you’ll pay to make up for their mess ups. Cancelled flight with minimal notice and no reason. Conflicting information from customer service agents and gate agents. We were told we could fly standby by customer service over the phone when our flight from LGA to DTW was cancelled. Paid $200 for train ticket to Philadelphia, just to have their agents tell us they don’t do standby for guests. Just employees. No empathy or consideration. No willingness or ability to resolve it. Nothing. Employees are just as stressed and frustrated as customers, and sometimes let it show. My recommendation: Pay the extra money with another airline for peace of mind, proper customer service, and common courtesy. Or just rent a car and drive the 600 miles instead.

Spirit Airlines caused me the absolute worst vacation I have ever had, thanks to Spirit agent giving me the wrong information, loss luggage, unbelievable baggage fares, 90 dollars for a small travel suitcase, that they lost, 60 dollars for carry on, I will never fly with these crooks again, no help and really nasty, rude staff. Please save yourself time and stress, stay away from this airline.

I think it's unfair that customers aren't able to change their flights without paying $120 dollars. I accidentally booked a flight for Spirit for the wrong days and I don't think it's fair that they can't change the booking for free. It was a mistake. Other airlines allow their customers to change bookings for free or for a small fee. I won't be flying with Spirit again!

Spirit Airlines you are the worst airline we have ever seen. We had two birthday parties planned on our vacation. Not only did you cancel our flight 4 hours before we took off but offered zero help! We had multiple excursions planned and paid for, parking at the airport paid for and a hotel paid for. We were offered zero help to refund our money. Your phone representatives are pathetic and have no clue about customer service. You completely ruined our vacation. I will be telling every person we know to NEVER fly your airline. Hands down worst experience with an airline ever!

The seats are extremely uncomfortable in addition to not being reclining. But the worst thing is that when boarding the plane, having already passed all the security filters they do not allow you to bring a bottle of water (unusual, this does not happen anywhere). Why? because on the flight they even sell you the water!!….And on a long flight like Lima - Fort Lauderdale….you have no other choice than to buy their small bottle for U$D 4 dollars. Recommended only for short flights.

This was my first and last time flying with Spirit. My flight was cancelled 6 times in one day. Spirit Airlines lied they were going to accommodate us with a voucher for hotel, food, and Uber. The voucher did not work. We were stranded for hours with nowhere go sleep or go. I lost my reservation for my vacation which caused more money for me. I missed my sister wedding and all spirit airlines could say is sorry. Please do not fly with them. They are terrible. ****

So this is my family and I first and last time flying Spirit. Leaving SAT airport to BWI we were delayed over 3hrs due to “weather” but other flights were fine. Then after staying in Maryland for 6 days leaving BWI and going back to SAT we are delayed again over 3hrs so flight was suppose to take off at 9pm. It’s pushed to 1:13am. We choose them due to nonstop and picking seats since we have a 8yr old. Should've just spent the little extra for Southwest and paid extra to board first to grab seats. Asked around and this is the normal of spirits flights. Should've done my research better. And spirit doesn’t offer anything for flights being so delayed. They don’t care at all. DO NOT FLY SPIRIT!

Hi Guys! I guess to add to this diatribe of 'DO NOT FLY SPIRIT AIRLINES'. I booked a flight the other day leaving LAX to DFW. I arrived 40 MINUTES earlier than was printed on my TICKET. However, I was rudely told that my flight "was over", and that I had "missed my flight". I even showed the agent then at this point that I was still 25 minutes early. I called and asked for a refund through customer service who rudely informed me that they'd think about it in 72 hours and if I'd get a refund I'd see a chargeback to my card. No such thing happened. So, off to BBB I went to add to their already tarnished reputation. I should've learned. A couple of months ago, they pulled the same stunt heading from DFW to LAX- literally not wanting to go back and forth with them I just bought another flight from American Airlines.

No regard for humanity from the customer service group at Spirit Airlines. Our flight was cancelled and rescheduled for the following day. We were told that hotel accommodations would be provided but it’s getting late into the night and nothing has been issued. We’re stuck at the airport, hungry, tired, and frustrated.

Not sure why Spirit Air sends, “How can we make your next flight with us better”. Their reviews are embarrassing, if you’re a review person, read them & make your own decision. Don’t say you weren’t warned! There won’t be a next Spirit Airlines flight for me, I’ve flown to Vegas on Spirit twice, the 1st time wasn’t too bad, on time, seats a little cramped but it’s a short flight, baggage did take over an hour to arrive, meanwhile my driver outside waiting & driving around & around. Everyone laughs or says good luck when I said I was flying Spirit.

I bought the Spirit airline tickets on Expedia tried to get a refund, but they would only give you a voucher. I did not know that when I purchased a tickets, I will never fly this airlines again. Still have not seen the voucher on spirit airlines. Don’t know when I’ll get it and I’ll probably never get it as well. Never use this airlines again.

I never flew on Spirit before so I didn't know what to expect. I didn't think it could be as bad as it was made out to be. Oh my God was I wrong. Spirit is the worst airline I've ever flown on by far. They seem cheap but charge you a ton for both a carry-on and checked bag, actually making it more expensive than a better airline.

I had a round-trip ticket to Atlanta, GA. I flew there on Delta and came back on Spirit. Spirit would not take my carry-on bag meanwhile Delta had no problem with my bag. They told me the cost would be $99 for my bag. I told them they were crazy, so I put my items in my granddaughter's bag and threw my bag away. I told her that Delta gave me no problem. Her response was that this was not Delta. They were rude and had no class. They do not know how to talk to customers and can barely speak the English language. I want to be reimbursed for my bag which cost me $59.00.

Worst company ever, even for a low cost. If anything goes wrong, they will steal as much money as they can before to let you down with no flights at all. If there is flight cancellations in the airports you depart or arrive, Spirit Airline will be the first and sometimes only one to be affected. Not safe, DO NOT TRAVEL SPIRIT!

This Airline is run by a bunch of Thieves! They charged me for seat selection which I have the receipt email yet they try to charge me again prior to flight departure. First and last time flying this ripoff Airline.

Do not fly with Spirit Airlines! Be aware! Their customer service is in no way helpful, and they do not care about their consumers. All they will do is take your money and then make more money on top of what you've already paid for poor service and sneaky practices. They never tell you that when you are booking a flight that if you need to cancel, it has to be within 24 hours of the flight occurring! They also will not tell you that if you want to cancel, your only other option aside from not flying is getting a voucher that has an amount that is not even a fraction of what you've paid for. My card was charged $220 for a ticket, and within 24 hours of booking the flight, Spirit would only give you a $20 voucher??? For an over $200 ticket??? Unbelievable!

I paid $78 for each bag, a carry on which is normal whatever and $78 for my personal bag and they also try to charge for my medium size beach bag and the attendant was giving me a nasty attitude and the other thing these idiots they even charge for a snack $4 dollar per a ** snack. Are they ** kidding. They’re ridiculous beyond measures. Throw the key away.

Very bad experience. Will never use it again. No thank you. The service is not worth the money. I can get better deal and better service with other airlines. I will never encourage somebody to use it. I had issues in both ways. Not only me. Other people as well.

"I cannot do anything" is usually untrue. America is going downhill because of its "CAN'T DO" attitude. I was a bit late to the flight because I was on crutches and Spirit had a special gate on a different floor. I was dropped at the other end of the terminal. The Spirit lady at the security line didn't care. She was busy chatting and with her bejeweled phone.

DO NOT FLY WITH SPIRIT!!! Short story to a really rough 4 days.... Lost our luggage. Michelle at the reno/Tahoe airport was no help, didn't have bags for 2 days, was told the bag would be delivered to us, we had to drive to airport find someone with delta airlines to help us, got our bags, contacted us and said they had our bags (which they didn't). Rude as hell, horrible at her job and Michelle needs to be fired. To add to the horrible experience already. Flying home they charged us an extra 125 dollars for luggage that we already paid for. When flying out I asked Michelle to check to see if my luggage was on the plane and she refused with a smile on her face. I have a feeling my luggage will never make it to my destination!! DO NOT FLY WITH THEM AND IF YOU HAVE TO.... CARRY ON!!! It may seem cheaper at 1st but they nickel and dime you the whole time!!! And If you have to fly out of Reno and have an issue WHICH YOU WILL, good luck with Michelle.

They are cheap but you should be to the airport 3 hours late not 3 hours early because your flight will be significantly delayed! They nickel and dime you, overcharge for everything, nothing complimentary at all. I don’t I understand how or why they are still in business. The way this airline operates should be illegal!!

They changed our flight like 8 times then canceled our flight an hour beforehand. We’re supposed to leave Saturday and they said they didn’t have a flight until Monday. We had to cancel our flight then rebook with a different airline altogether. Paying an extra $400 per person. They blamed it on the department of transportation even though they were aware a month in advance of the projects that were being worked on. So there was “nothing they could do about it”. NEGLIGENCE

Flying home to Detroit from Pensacola with layover in Orlando. The Orlando flight was cancelled- we were not notified. Traveling with a child. Were told we could get another flight in 2 days. No compensation offered- no lodging or food. Left to fend for ourselves. Had to drive home- over 981 miles. WORST AIRLINE EVER. DO NOT FLY SPIRIT.

I was denied to board the plane on 4/13 to return home from spring break in ATL. The employees names were Nia & Cardwell ATL North Terminal Gate E3. Me and my children weren't allowed to board an already 1 hour & 26 minute late flight due to a flight attendant being late. We were stranded in ATL airport for 7-8 hours due this. Never have I ever been treated as such. I fly Spirit no matter how bad your reputation is. I just never thought I would like this nightmare that others describe. The employee Nia stated "I don't care!" When I explained that we had to get home to get my daughter her seizures meds & ADHD meds.

Don't ever fly or deal with Spirit Airlines. They're a bunch of pigs who keeps on cancelling and delaying our flights but can't even compensate you with all the trouble. They even charged us with all of our bags. The same exact bags for our 3rd flight with them on the same day that was not checked in nor charged to us. But on our last flight with them going to Canada, they decided to charge us $350. Supervisor and crew can't even deal or talk to people professionally. I wonder why this airline is still in business. They need to be shut down!

I booked a flight on April 6, 2023 for travel on October 27, 2023. My plans changed on April 12, 2023 and I tried to cancel the flight online. I was able to cancel, but then received an email saying I was charged a $119 cancellation fee and the balance of the charge was being held in a Credit status for future travel. I have spent several hours trying to call and/or Chat online to request a refund rather than a Credit. After holding for several minutes, I was each time dropped from the call with a message saying to call back.

Wife checked her bag at 4:58am on Sunday. Flight was 6:05am. Missed our flight due to airport, and airlines communications. Nonrefundable. 8 hour bus ride home. Plus we paid an additional $70 for a bag that arrived in Burbank. 8 hours before we could retrieve it.

I received a credit for a previously booked flight that had to be cancelled. The credit was nowhere near what I originally paid but I looked passed it. I was given 90 days to use the credit so when able I to find a destination and package I rebooked a new package deal. I was informed the credit was not able to be applied to the package deal price and was instructed to pay the full 1080.22 and the credit would be refunded. I did as instructed on 3/23/23 the credit was applied to my banking institution and on 3/24/23 it was removed. My phone was on airplane mode while on my flight and got the notification and seen after I'd exited the the plane while trying to pay for an Uber that my account had been overdrawn which left me with no funds after having just arrived to my destination. The worst feeling in the world.

I just flew Spirit from Phoenix to Portland round trip and it was the worst experience I have ever had. The staff was rude and they charge extra fees for everything. My reason for flying Spirit was to get an inexpensive flight, but after all of the extras, I could have flown with a high quality airlines for a lower net cost. On my return flight, I checked my bag to save some money and they lost my bag. I will never fly Spirit again.

Worst service, their employees are rude and unprofessional! How come they asked my 9 years old to sit with no Adult??? This company will never get a penny from me again! The front desk said the supervisor will help, supervisor said flight attendant will help, flight attendant said the front desk can help us only… well, low IQ employees I guess.

Booked a flight from LAX to Philadelphia for 4 pm, within days they changed the itinerary to 8 am, which is the main reason I booked this flight, to give us time to get to the airport, now we have to wake up at 5 am to get to the airport on time. If we were going with a similar itinerary, I would book with any other airline except them, since everyone who found out about my mistake of booking with Spirit, that's the first thing they said, it will be either delayed or canceled. This is the last time, I guess.

They “canceled” our entire trip flights a week after booking due to “Covid” a month before we were scheduled to leave April of 2023. We spent 8 HOURS trying to amend this issue to find out from one rep those flights were still available - they may be able to get us on but we’d be paying almost 1000 more.. he would call back in 20-30 mins. Never a call back. Went on hold again 3 more times to reps who are in a foreign country with service cutting out so they had to repeat everything 15 times to make out what they said. Those flights not available but for $2000 more (for 4 travelers) we can get even worse flight times. Put on hold and disconnected. No calls back. SCAM SCAM SCAM.

I understand this is a no frills airlines, however the staff are rude and not helpful whether it’s on the phone, in the airport or on the plane. They also do not offer any refunds on things, only credits, which is useless when I will NEVER fly them again…. You want a better no frills airlines. I would recommend FRONTIER!

I had to cancel a flight due to bad weather at destination. I'm cancelling my flight and they issued a 75% cancellation fee. I barely got any credit back. And quite frankly. I don't want to use it to purchase a future flight on Spirit Airlines. I will stay away from flying with them. It's not worth it!

I paid for this flight and hotel many months ago. Now my itinerary has been changed twice and this is unacceptable to me. I went on your website for 45 min without a rep. Called customer service and was on phone for 45 mins and did not receive help. Talked to supervisor and she didn't help and hung up on me. Her name is Gladyn, **. My trip is Hartford to Myrtle Beach leaving April 17. Changes to departure was 2 hrs. 2nd notification leaving Myrtle Beach at 6 am; was 11:40. Unacceptable!!!!! Losing 2 days vacation time. Supervisor suggestion was to leave at 240, fly to Orlando and get into Hartford at 1140. A nine-hour flight! That is crazy. I want my return flight changed back to what I agreed to and paid for. Very unhappy with airline and customer service. This is outrageous. Plan to complain on social media as well.

To start our first flight was delayed which also caused an issue with our connecting flight. My mother has a rollator walker for physical issues due to cancer. She has to have it to sit a spell when her legs hurt and needs a break, or she can be pushed in the rollator. We were not told what exactly to do with her walker once we boarded the plane, I had to run from agent to agent to get a tag then was snapped at for not understanding what the assistant was asking me. When we landed at LAS this is when our problems began. We were not told where to pick-up her walker, so I had to get assistance in finding out where the walker was located. The gate attendant was very helpful, she had to get a manager involved. As soon as the manager was involved the walker was located. It was brought to us soaking wet from the rain, gate attendant dried it off for my mother.

Booked a 1 way flight for spirit from Puerto Rico to Orlando...12;45 p.M. Flight... They changed that flight 1 day before actual flight to 11;12 P.M. A 12 hour difference. An afternoon flight to midnite. No explanation, no apology. We had a tour with our family we were meeting early that evening before our day at Disneyworld... Our plane was then delayed til 12;45 a.M. We landed in Orlando at 2;45 a.M. Got to Hotel at 4 am. With less than 4 hrs sleep for a 14 hour day at Disneyworld... Never again a flight on this disrespectful/unorganized airline... Alaska Air a great airline.. They would have been more than sorry, they would have given me/us a full refund... Oh then the 2 checked bag charge.. $50.Oo each... That's just for starters at 40 pounds max.. Tiered amts. then for pounds up 99 charging $150.Oo each... Don't waste time and frustration on this airline.

Flew from DTW to MCO. Flight was over an hour late departing. Missed a T-time. No reason for the delay was provided. On return flight, it left 20 minutes late. Arrived 30 minutes late at the gate in DTW. No ground crew was available to bring the plane to the gate or the walkway to the plane. Waited another 20 minutes on that. After a 10 minute walk to the baggage claim, we were greeted with about 10 pieces of luggage that didn't belong to anyone on the flight from MCO. Carousel ran for 15 minutes with maybe 5 more pieces of luggage added, then stopped. Two hours later it finally started again with the rest of the luggage from our flight.

I am typically not a complainer but in this situation I was encouraged to do so by another Spirit Airlines employee that saw me in tears after my experience at the check in counter for my flight from Las Vegas to Kansas City. We arrived to the Las Vegas airport with my family of 4. As we proceed to get our bag tags we get them printed and have everything we need to check in our bags and wait in the 30 minute line to self check in our bags. My bags at the entrance to the line were not tagged as I entered the line because I wanted to read the instructions and make sure I tagged them correctly. (I know it seems like an easy task but to some people if you don’t do this frequently you need help or need ample time to read the instructions.)

As a first-time flier on Spirit airline, I am writing to express just how unimpressed I was with the airline and its employees. I purchased a first-class round-trip ticket $489.18 from LAX to MCI. It started with getting nickel and dimed for every single item that you could possibly charge for. I was charged for extra luggage $133, but the tickets already included bags, then they add tax and Government’s Cut fee, flight Ins. $42.67, and then an extra bag that I did not have $99, drinks, snacks, boarding plane early, and for use of Wi-Fi, and going through security quicker. They charge for anything and everything. I guess that I forgot to pay for employees being nice or even courteous to me fee, or for my first-class seat that actually reclines fee. Then the Spirit airlines employee at baggage drop off leaned on my bag and caused it to be overweight. I was allowed 85 pounds for 2 bags.

Spirit doesn’t give you a glass of water for flying with them if you’re not a Gold member! In my experience, flying with different airlines, you always get a snack and a drink for “free”. But I just learned that Not with Spirit. You pay for a seat in an airplane and that is all you get! There is no screen in front of your seat to watch anything, you can’t charge your phone or any electronic because there is nowhere to, and if you want WiFi on your phone you have to buy a plan, which that didn’t surprise me. The chairs are uncomfortable, no leaning back at all and it was pretty loud the whole way. Louder than a have experienced before. Almost like the “walls” are so thin that you can hear the engine more than in any other plane. Don’t recommend flying with Spirit! It is worth to pay a bit more so you can get better service and value for your money.

I will never fly with Spirit again. Terrible employees work on flights. They thought they were power and boss, didn't care for to ask to see what they said to people that made sense or not. I paid for to picked a seat right at the window. They told me to read to flight rules if I seat at the emergency doors. But right after told me that and she said, "You look like not good English." I was mad and said, "I'm reading mam so what you want me to do?" That was all and then she said to move me. Really. Just because she thought she was the boss and no one can't answer her back or what. However, I will update if they are not to refund me. Another way to cheat on people.

I don't understand how a company can survive with such poor customer service and abusive behavior toward customers. I have spent several hours chatting with the Spanish customer service to try to change a date for a flex flight for a date with a lower fare and still they try to charge me for the change. I have sent 7 screenshots showing that the site gives me 3 different prices and the agent another one. Wrote to customer service email and no response. You feel like they try to scam you.

We flew Spirit for the first time January 29th, 2023. I mistakenly purchased an additional carry on bag. We ended up not using it. The rep at the counter said to contact customer service. He could not refund me. He saw we had one carry on, not two. Contacted customer service and was told I could not get a refund. Horrible customer service from start to finish. The staff was unbelievably rude at the ticket counter as well. Keep the $62! But don't expect me to fly Spirit again.

I took a chance with this airline and I regret it. I didn’t get the luxury of boarding the plane. My flight was delayed and I was told to rebook my flight. Because I would miss my connecting flight. I broke down in tears because this delay made me miss my grandmother's funeral. I was refunded for the connecting flight. But I was not refunded for the first leg. Spirit never changed the status, & it’s saying I boarded. I never checked in my bag. I never went through security. I never went to the gate. I was stuck standing in the rebooking line. Spirit Airlines is so inconsiderate. You guys are stealing my money! I feel so disrespected.

Our flight was for 6 am. We arrived at Atlantic City Airport at 5:10 am the rep said we were late and were not permitted to check our bag. I was shocked but ok. I said I will purchase a bag from the concession stand (literally 20 feet from the counter) and put my suitcase in car. She came over to shop and said "don't bother your not going to make the plane". Mind you no one in the airport. She cancelled our ticket moved us to the next day and charged us $200 more.