Spirit Air

Spirit Air Reviews

 1.1/5 (114 reviews)

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Overall Rating1.1 out of 5
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About Spirit Air Reviews

Spirit Airlines is dedicated to bringing the lowest total price to every place we fly – on average much lower than other airlines. We offer our customers our Bare Fare®

Spirit Air Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 27, 2023

I bought the Spirit airline tickets on Expedia tried to get a refund, but they would only give you a voucher. I did not know that when I purchased a tickets, I will never fly this airlines again. Still have not seen the voucher on spirit airlines. Don’t know when I’ll get it and I’ll probably never get it as well. Never use this airlines again.

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Verified Reviewer
Original review: May 26, 2023

I never flew on Spirit before so I didn't know what to expect. I didn't think it could be as bad as it was made out to be. Oh my God was I wrong. Spirit is the worst airline I've ever flown on by far. They seem cheap but charge you a ton for both a carry-on and checked bag, actually making it more expensive than a better airline.

For a single flight from Nashville to Philadelphia we were delayed for 8 hours, got on the plane, were told by the crew that the flight was cancelled because they were late and couldn't get additional hours approved. Went to Spirit desk to get rebooked along with the rest of the plane and was told they wouldn't cover a hotel or any food (which is illegal) and then lied and said the reason they couldn't take off was weather related so they wouldn't be obligated to pay as that's "an Act of God" so we had to get our own food, Ubers and hotel which cost even more before going to our next flight they gave us (a worse flight too, no longer direct) with no reimbursement in any fashion. We even missed work because of this. Can't get worse right? WRONG! That flight is also delayed in Orlando which resulted us not getting home until 3 in the morning with work the next day. There was even a fight at the gate which Spirit employees did nothing about!

Don't even try to contact their customer service either, they were all rude and unhelpful if they answered at all. When I told one of them Spirit's policy was breaking the law by not providing accommodations they said "Yes, that is correct". Which I promptly took a screenshot of. Not a single employee was willing to help or find a way to help escalate any of these issues to someone who could do something about it. The only recourse they give you is legal action. This is by far the worse experience I've ever had with not only a plane but a company in general. I hesitate to give it a 1/5 because even that is too generous. I intend to take legal action but please for the love of God don't fly Spirit in the first place!

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    Verified Reviewer
    Original review: May 24, 2023

    I had a round-trip ticket to Atlanta, GA. I flew there on Delta and came back on Spirit. Spirit would not take my carry-on bag meanwhile Delta had no problem with my bag. They told me the cost would be $99 for my bag. I told them they were crazy, so I put my items in my granddaughter's bag and threw my bag away. I told her that Delta gave me no problem. Her response was that this was not Delta. They were rude and had no class. They do not know how to talk to customers and can barely speak the English language. I want to be reimbursed for my bag which cost me $59.00.

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    Verified Reviewer
    Original review: May 13, 2023

    Worst company ever, even for a low cost. If anything goes wrong, they will steal as much money as they can before to let you down with no flights at all. If there is flight cancellations in the airports you depart or arrive, Spirit Airline will be the first and sometimes only one to be affected. Not safe, DO NOT TRAVEL SPIRIT!

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    Verified Reviewer Verified Buyer
    Original review: May 13, 2023

    This Airline is run by a bunch of Thieves! They charged me for seat selection which I have the receipt email yet they try to charge me again prior to flight departure. First and last time flying this ripoff Airline.

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    Verified Reviewer
    Original review: May 12, 2023

    Do not fly with Spirit Airlines! Be aware! Their customer service is in no way helpful, and they do not care about their consumers. All they will do is take your money and then make more money on top of what you've already paid for poor service and sneaky practices. They never tell you that when you are booking a flight that if you need to cancel, it has to be within 24 hours of the flight occurring! They also will not tell you that if you want to cancel, your only other option aside from not flying is getting a voucher that has an amount that is not even a fraction of what you've paid for. My card was charged $220 for a ticket, and within 24 hours of booking the flight, Spirit would only give you a $20 voucher??? For an over $200 ticket??? Unbelievable!

    If that ticket is still available by the time it departs, Spirit will make double the amount of the original ticket. That is abusive and absurd to the consumer. If you are sick or have an emergency and are desperate to cancel, they will do all that they can to just make an even bigger of a profit off of you. I'd also like to add that trying to reach them via telephone is almost impossible, and the people you speak to don't care.

    My grandmother is 75 years old and had to wait nearly 2 and a half hours to reach a supervisor. She spoke to 3 consultants and waited all that time until speaking to a higher up? Absolutely ludicrous and unprofessional. No one should have to explain themselves one, two, three or four times to get help! This is not okay for consumers, nor is it okay for senior citizens to be treated so poorly. Do NOT fly Spirit unless you want your money to be taken and then some, and to be out on hold for eternity. Their policies are unclear and shady. Avoid them like the plague.

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    Verified Reviewer
    Original review: May 8, 2023

    I paid $78 for each bag, a carry on which is normal whatever and $78 for my personal bag and they also try to charge for my medium size beach bag and the attendant was giving me a nasty attitude and the other thing these idiots they even charge for a snack $4 dollar per a ** snack. Are they ** kidding. They’re ridiculous beyond measures. Throw the key away.

    This company has no business ethics, no professionalism at all and do not follow rules and the other thing with TSA when I passed by they took my 8oz water bottle. They said Spirit only allows a 3.5oz water. What? I should carry a nips boost? These people are out their minds. First time and definitely last time. Your company sucks. Closed out **. Not even in a million years would travel with them again. Too bad my Delta flight got cancel last minute because Gate 1 at Las Vegas Airport on the Delta side was getting fix. That’s why my agency gave this crappie ticket with Spirit. Never no more.

    3 people found this review helpful
    Verified Reviewer
    Original review: May 6, 2023

    Very bad experience. Will never use it again. No thank you. The service is not worth the money. I can get better deal and better service with other airlines. I will never encourage somebody to use it. I had issues in both ways. Not only me. Other people as well.

    4 people found this review helpful
    Verified Reviewer
    Original review: May 3, 2023

    "I cannot do anything" is usually untrue. America is going downhill because of its "CAN'T DO" attitude. I was a bit late to the flight because I was on crutches and Spirit had a special gate on a different floor. I was dropped at the other end of the terminal. The Spirit lady at the security line didn't care. She was busy chatting and with her bejeweled phone.

    "Doors are closed already, it's too late, can't let you in." Finally, "Ok, go ahead (as you're insistent and won't go away), go try, but they won't let you in." Security & other travelers were GREAT, graciously letting me jump queue. And, magically, the gate was opened "for me" by a very nice attendant. Subsequently, 10 others also entered the plane! The first person should've said "Sir, the gate would be closed by now, but I'll see what I can do. Meanwhile, just go ahead to the gate in case I can get it done." That would've bought my loyalty forever. This was a great country which has become a nation of whiners. Enjoy your lousy economy, you created it.

    5 people found this review helpful
    Verified Reviewer
    Original review: May 1, 2023

    DO NOT FLY WITH SPIRIT!!! Short story to a really rough 4 days.... Lost our luggage. Michelle at the reno/Tahoe airport was no help, didn't have bags for 2 days, was told the bag would be delivered to us, we had to drive to airport find someone with delta airlines to help us, got our bags, contacted us and said they had our bags (which they didn't). Rude as hell, horrible at her job and Michelle needs to be fired. To add to the horrible experience already. Flying home they charged us an extra 125 dollars for luggage that we already paid for. When flying out I asked Michelle to check to see if my luggage was on the plane and she refused with a smile on her face. I have a feeling my luggage will never make it to my destination!! DO NOT FLY WITH THEM AND IF YOU HAVE TO.... CARRY ON!!! It may seem cheaper at 1st but they nickel and dime you the whole time!!! And If you have to fly out of Reno and have an issue WHICH YOU WILL, good luck with Michelle.

    5 people found this review helpful
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    Spirit Air Company Information

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    Spirit Air