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Reviewed Nov. 28, 2023
My daughter had a round trip ticket from Reno to Ohio. Her flight from Reno they double charged us for her baggage. Tried to speak with them in person at the airport. No help. They told us to call customer service. After three phone calls and over three hours later they told me because she changed planes they charged twice for her bag. But returning from Ohio to Reno and switching flights they didn’t double charge us. I made the round trip reservation at one time. Makes no sense. Cost $310 for one bag. Horrible airline. If I could give no stars I would.
Reviewed Nov. 27, 2023
Spirit is THE WORST and I will make sure no one I know ever flies with them again. They put the wrong departure time in the app so when I arrived for my flight, the plane had already taken off. They gave ZERO compensation for the extra day, hotel, meals, and rides to the airport that I had to have because of THEIR mistake. I have screen captures of all the wrong information posted on their app as evidence of their incompetence. After 6 months of emails, sending receipts, and asking for resolution, they stopped responding to my emails. DO NOT EVER USE THEM!!
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Reviewed Nov. 27, 2023
Rented a car through Spirit Air. When I got to my destination the car rental company informed me that the Spirit Air charge does not apply and they would have to charge me the full amount. I decided to cancel the car rental. When I got back home a week later I contacted Spirit Air to request a refund since I cancelled the car rental. Spirit Air refused to give me the refund stating that charge is non refundable even though I cancelled the car rental. I think this is a rip off and I would never use Spirit Air for any future travel. Beware. Do not book car or hotel through Spirit Air. Book directly. Lesson learned.
Reviewed Nov. 22, 2023
This was my first time flying with Spirit and the staff is rude and ineffective. I waited a really long time, only to be told that my issue was out of their hands because of their system not updating. I would have missed my flight, but they hadn’t even started boarding by the time I got there. Would not recommend.
Reviewed Nov. 21, 2023
They charge you for every little thing under the show. If you book 3 tickets together you can plan on not seating with your friends or family unless you pay for a seat (extra $$). If you bring a carry on more than just a back pack (extra money). Talk about the nickel and dime you to death. I mean what the heck are you paying for. Worst flight ever. Save the money and run to anyone else. The low cost of the flight is not going save the nightmare later.
Reviewed Nov. 20, 2023
I recently visited my hometown, California. I had flown out from Utah without any issues with my carry-on backpack. However, when I was preparing to return from LAX, an employee pulled me out of the line and demanded to inspect my bag. They claimed that it did not meet the overhead requirements despite it being the same bag I had flown in with and containing the same amount of stuff. They insisted I pay $99 and were quite aggressive about it, which was embarrassing. I am on a tight budget and was not prepared to pay this amount. I felt Spirit Airlines was not a good fit for me, and I would not fly with them again. Additionally, I was disappointed with the customer service, or lack thereof, especially with the airport staff at LAX, who seemed to be abusing their power and lacked professionalism.
Reviewed Nov. 19, 2023
I was on hold for roughly 2 hours and got hung up on. Went to online chat. The response was to wait 3:50 minutes. After 6 hours I went to bed. I was trying to change my luggage weight. So, when I got to the airport, I had to pay another $74. It made the total cost of my bag $168. Its weight was 58 lbs. On the way back, we bought a small bag because the big bag was overweight. We put everything we could in the little bag and it was heavy. Get to the airport and check in. They said the bag was 50lbs. That big bag came back with a huge rip on the back. It was brand new, when we left DIA.
When we were coming back to Denver from LAS. I asked for a wheelchair. It never showed up. When we arrive in Denver the Stewardess asked for a wheelchair. Guess what. They never showed. Oh, and I dropped my bag of jewelry on the plane to LAS and I have not heard back from Lost and Found. I am devastated, my deceased mother gave me one of the bracelets. Yeah, I'm not happy and I will not be surprised if I don't hear from Spirit. The Stewardess were awesome.
Reviewed Nov. 16, 2023
Yes, it's a low-cost airline, but they use their sleight of hand sales techniques to rope you in with super cheap initial prices. Then the big reveal happens ... nickel and diming you to death for everything else after that. Do you actually want a seat? That will be extra. Do you have carry-on luggage? That too will cost you. Hey want a simple bottle of water or soda while in flight? Not unless you pay for it.
I checked my bag (for a fee of $39) to save money versus actually doing a carry-on for an extra $43 on top of the $39. Of course, there is no way I can prove it, but they must have run over with one of their trucks or forklifts. Or possibly they dropped my bag from a high place. All I know is, that my laptop keyboard is no longer functional. Conclusion: No mas flying with Spirit Airlines!
Reviewed Nov. 16, 2023
Spirit Airlines hires cheap labor with language barrier. They double book passengers and can dump you as they want. Then you have to pay for another ticket to get on another flight if available on the same day!!! When asked for the manager she notes a bunch of lies on your account to make sure you do not get your refund! It’s a very bad airline and company!!! Watch out!!! I would not even give it one star if I had a choice here!
Reviewed Nov. 11, 2023
I had two seats booked and paid an extra fee for them to be together, my wife fell ill and couldn't make the flight. Spirit sold her seat to another person collecting two fares for the same seat and refused to give me a refund. They always changed the flight time from 6:45am to 6am with no notification nearly causing me to miss the flight and on top of that they lose my luggage.
Spirit Air Company Information
- Company Name:
- Spirit Air
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