Spirit Air ReviewsConsumerAffairs Unaccredited Brand
I had a very bad experience with Spirit airlines. I had a round trip ticket to and from BWI to San Diego. Going was okay, not too pleased with having to pay for $45 for each way for 1 carry on. Going home, I would be flying now, if they hadn't canceled my flight and I did not receive any notifications. I was having a hard time checking in online for one hour, and called Spirit Airlines and found out I didn't have a flight because it was canceled. They wanted to put me on a new flight at 7:00 a.m. instead of 10:45 a.m. and since I was not able to make it, I asked for the next day flight, and they charged me $40.00 and I had a hard time with my DOB since it said I was a minor (1 year old). How did I get on the flight going? I will never use this company again.
In exchange for what sounded like a good deal, my girlfriend and I volunteered to disrupt our vacation and give up our seats, and our evening. To stay overnight at an airport hotel in New Orleans. We were heading to FLL to visit family. We were convinced to give up our seats for two $500 future flight vouchers. We were told we'd only have to pay the taxes. I thought it would amount to maybe 20% or so. But now, come to find out all the flights I want to go on, I'm being asked to pay for up to 60% of the flight cost! Due to Spirit socking all the fees on outside of their "base flight cost" which they claim the voucher is only good for. This is only 40% of the total cost of the flight. Plus I can't use one voucher to buy two tickets (for me and my companion.) So you get 40% off one ticket and the rest of the "value" of the voucher gets forfeited/thrown away. This is unfair and deceptive! NEVER AGAIN SPIRIT!
Is it possible to give this airline a negative star rating? While visiting a family member I got an abscessed tooth and was in excruciating pain with my face swollen to double its size and was advised not to fly! When I went online to find out their procedure for cancellations due to medical reasons and find out the refund policy, I was told, not only were there no refunds available for unforeseen medical emergencies, but I would not receive even a credit towards future flight. I find this absolutely unacceptable and Very unprofessional! That they would even allow me on the plane with my face this swollen shows they care very little about the safety of their passengers! I can only imagine what other corners they cut!!! Cheap airfare is one thing but still safety should always remain first and foremost… Shame on you Spirit Airlines!
I was charged $55 for a very small suitcase. My flight was delayed for 5 hrs w/o any reasons. I missed my connecting flight. The customer service is terrible. They refused to find a new itinerary. No food service on flight. The seats on the plane are terrible, extremely inconvenient. The new Boeing operated by Spirit is cheap as Motel 6. I was afraid on my safety. Will never fly with this airline.
Absolutely the worst baggage service ever. I have flown for years. I watched 3 bags come off of the belt with people's personal belongings spewing all over. You pay a ridiculous amount for bags and not a car or concern in the works. I will NEVER fly this airline again!!!
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The agent in Cleveland, OH took over an hour to check our bags. My friend's bag went within minutes. She took our bags, then flagged me down coming out of the restroom...mumbling, "You have to take your bag...they will put it on board for you..." Without further explaining, she walked away. I haven't checked a bag in 20 years. Yes, I read Spirit's website & TSA policy before Cleveland. So, at 1st I thought she meant they'll put it on board underneath. No, thru the TSA check they took all my full size bottles. I started crying and making an ass out of myself. Telling the TSA agent I didn't understand what just happened. TSA agent was so nice, but couldn't help me with what Spirit airlines just caused.
TSA agent said take a picture of your items. I'm not well & didn't have enough time to fill small bottles. Most of the items were new and wouldn't cost over $50. Spirit threw a $50 flight credit to me, expires in May! This was Hawaii, an expensive trip... I can't go anywhere else. We were so cramped on the roundtrip flights my back and legs hurt haven't stopped cramping since! It's taken me days to talk to a real person, thru emails to Spirit. Customer Service is blaming it all on me. 1st she claims we were deciding which bags, then says we should've been there 45 min - 1 hour before the flight!
We were... waiting for their agent to get thru the PC! That's why she charged me twice, then had to credit it. I told her it was making me nervous for the flight! She took our bags then flagged me down outside the bathroom to give them back! Now I'm fighting with Spirit airlines to get my money back for my items. Don't try saving money by taking their flights! If they don't care about their mistakes, would they care about your life in their hands! I don't think so!
Upon booking a ticket to Spirit Airlines I was repeatedly lied to stating the price WILL NEVER GO LOWER than this price today. So I booked thinking of course the price will go down but when it did I called back to receive my money off and I received no help SLAMMING me into higher price. Good going sales team. Very Unethical. Also I was received no help from Management or Customer Service. Will never fly again and I'm canceling Credit Card.
Purchased tickets for my daughter and I to travel on March 8th from Hartford CT to Tampa. On March 7th the east coast got slammed with Northeast Storm Quinn. Although the plane we were supposed to travel on was stuck in Tampa the night before which meant there was no way we could travel in the morning on March 8th, and over 24 inches of snow fell on Hartford from March 7th through into the early morning of March 8th. Spirit would not put up a delay or cancel this flight. So they forced a couple hundred people to either attempt to drive to Hartford Airport early this morning to wait for a plane that we in Tampa flying up or what most people did was cancel or re-book this flight.
By not designating that the flight was canceled or delayed because of weather related storm. Spirit did not have to do this for free, and everyone was charged to make these changes. I was not about to try to drive from Bridgeport CT to Hartford early this morning on ice, snowy roads just to make it to the airport to then wait all day for a plane to arrive from Tampa so we could then fly to Tampa. Horrible management, decision making on their part, and execution to help keep people out of harms way. I hope if anyone got hurt trying to make this flight in these conditions because of Spirit decisions that they sue this airline and put them out of business. We canceled our reservation and lost the majority of the cost of the flight and now have a credit on Spirit that I will never use again. DO NOT USE THIS AIRLINE. THEY ARE THE WORST RUN AIRLINE AND SHOULD BE PUT OUT OF BUSINESS...
I booked a flight and tried to cancel within my 24 hours and they would not give me my money... this has happened twice. I canceled online and they charged me 40 dollars. So a 118 dollar flight they took 40 dollars... all three experiences with Spirit Air have been soooo devasting and have left me in a very bad situations that I will never even attempt to fly with them ever again. Twice they have left me at the airport leaving early... overbooking flights... no organization... fights at the counter.
I usually fly with Delta and JetBlue and I've canceled flights with no issues. Always received my money back with no hidden fees. A cheap flight is now costing me double. Not worth it. And they don't allow you to bring anything. They charge you 50 dollars. These people are thieves and make money on petty fees. There's always an issue. Theres always a x fee for this. A x fee for that. Surprises out of nowhere. Very unstable and unpredictable. You never know if you'll get your refund or even make your flight. I'm so livid right now. Who can I contact... I just hope people unite and start to not use their services anymore.
In 2015 I used spirit airlines for an early morning flight from Chicago to Myrtle Beach. When we arrived at the airport 2.5 hours early it was nothing but chaos at the Spirit Airline check-in. Waited in a line with at least 100 other people in a line that was not moving. Finally at the last minute we got someone's attention and made our flight---just barely. Everything is an extra fee and it all adds up to the same price as a normal airline. I told myself never again would I use this airline regardless of how cheap it was.
But the biggest reason for this review is that I just received an email (in 2018) that my $9 fare membership for $69 would be automatically renewing next month. I was confused, I didn't realize I was enrolled into any automatic renewal membership for them. I purchased it 3 years ago to get a discount on the one flight not realizing it would automatically renew.
Turns out that I've unknowingly been charged $69 the last 2 years (2016 and 2017). I'm not sure how I missed it on my bank statement, but I'm upset that it wasn't made clear that I was enrolling into a service that would automatically renew and charge me without my knowledge or consent. I do not recall ever receiving any notice of my renewal until just this year. I definitely did not use the services at all the last 2 years. Unfortunately I'm just out the $140 as I believe it's been too long to dispute charges at this point. I'm glad I happened to catch it this year, I only opened the email so I could unsubscribe from their mailing list.
While adding baggage to a reservation purchased weeks before, I was informed that if I purchased the $9 Fare Club membership that the baggage fee would cost 50% less on the first round trip ticket. The baggage fee was $160 dollars so I joined the club for an $80 savings. After joining the club the fee was reduced to $134 which amounts to a 16.25% discount. I then picked up the phone and called again asking if there was a code or something that would yield the remaining 33.75%. I was transferred to another person who informed me that their policy did not apply provide the discount, AND the individual did offer to add the baggage for me at a cost of $210 for the trip. The first person knew the ticket was purchased previously and new that the discount would not apply. The second person knew this was true and would not honor it. This is why people fly SOUTHWEST AIRLINES = the best!
My 19 year old and two friends went to California to visit a friend on their first spring break (not seasoned travelers). Two hours before their flight we get an email that the flight was cancelled and they will give us a refund, which was a joke. Their call centers are overseas with people who can barely speak English. I was told there was nothing they could do to help us and these kids would not be able to fly out for two days. I couldn’t escalate the call and there was nothing that they were willing to do for me. They wouldn’t pay for a hotel, food, or help in getting them on another airline. They said it’s against their policy. These kids were literally stranded, out of money and nowhere to stay. After a lengthy search we got them home on our dime. Completely unacceptable!!!
Terrible service! I have lost my connection flight because of extremely unprofessional staff. The agent was unwilling to help, which made me lose my connection flight. She was not understanding and made impossible for me to get to my gate on time. When I arrived at my gate, I had asked to speak with a supervisor, who was helpful and said would refund a portion of my flight ticket. I just received the refund and is a joke! Spirit kept 70% of the amount I paid for my ticket. I am VERY unsatisfied with my whole experience and will not flight with Spirit ever again! I do not recommend them!
I canceled my flight online with a message stating there would be no charge for canceling but I was still not refunded my money. I called customer service and they said this just meant that I wouldn't be charged an additional fee and they couldn't help me get my flight back or a refund. I spoke to 2 supervisors and neither one was understanding that the verbiage was confusing and help me get the flight re-booked or offer a credit voucher to rebook the flight at no additional charge.
Spoke with supervisor Jenson of #** and told him my issue regarding that my trip was canceled twice and for some reason it did not show up as canceled. He was very rude and noncompliant like he already made up his mind without listening by to me and basically said to me this story did not sound right. Like I'm a liar. Well they lost us as customers.
My wife took Spirit Airlines Flight from Boston to Atlanta recently. She carried a Samsonite Softside Spinner Boarding Bag with the size of 17.5x14x8 (wheels height included), which fits in the Spirit Airline declared no-charge personal item size on webpage, as of 18x14x8. My wife and I had carried the same bag on other Spirit Flights last year with no carry-on luggage charge. However, Spirit Airline Boston Logan airport gate attendee at Gate B-38 falsely measured it using an under-tall bracket that is shorter than 18" to demonstrate to my wife that this same bag exceeded their personal item size limit and charged her $55 to allow her to board. This is a typical fraud since very few people will have a tape measurer handy to debuff them.
Well, Spirit Airlines does it again! What a scam. They advertise low rates and when you get there, they jack on additional fees for bags. Not only do they charge for carry ons, but overcharge for checked bags. They got into the business years ago with cheap flights. No fees for bags and that was one of the reasons I would fly with them. However all that has changed. They also charge for ALL items once on the flight. Soda, water, etc. The comfort level on the flight was terrible with no reclining seats. I also tried to get seat assignments and it booted me off, and when I went back to get 2 seats together the charge increased! Why are you charged for seat assignments! Never again and I will be sharing this with all I know!
Will NEVER fly Spirit ever again first that last. Was lied to 7 times by 3 people resulting in 2 canceled flights. Lost money trying to get home... was given vouchers for room and food and transportation but no one accepted the damn food vouchers... only thing left to say is never ever ever again...!
On Christmas Day I sadly had to fly Spirit Air due it being one of the only flights being having "Available Seating" but of course Spirit being Spirit overbooked their flights and were offering "FREE roundtrip flights" to anyone who would give up their seat. Me being the idiot I am decided to do so, and give up my seats for the 2 free roundtrip flights. After some haggling with the workers at the gate they promised me 3 free flights instead of 2. What they failed to mention is that these flights would only cover the "flight fee" which will at most be (in my case) $23.00... I am absolutely disgusted with this airline, they are liars and SCAMMERS. I will never again use Spirit. And to make the whole situation better they only have 2 of my 3 "Free" trips on record. I recommend no one ever give up their seat using this airline. It was a waste of time, and I gave up being with my family Christmas Day for this. Good to know what this company stands for.
This is without a doubt the worst airline customer service experience. I am a frequent business flyer and use multiple airlines. I purchased my ticket online and was supposed to received an online boarding pass and email confirmation including my receipt. I never received this email. I went online to try and get my boarding pass and the communication stated I would receive an email for my efforts. I never received the second email. I called customer service and was put on hold listening to awful jazz music.
When the CS rep answered and I asked her where to find the info online she put me on hold multiple times (jazz music) and eventually cut me off. I called back and talked to a polite rep who told me it must be my browser (I use Google) or my computer, (I have a one year old Microsoft using Windows 10). She stated multiple times I would receive an email AFTER she hung up. It is now 2 hours later and no email. I will have to get to the airport early and hopefully handle the basic requirements of airline travel. In more than 30 yrs of airline travel this is without a doubt the worst airline experience I have ever had.
Don't use Expedia or Orbitz or whatever. You can't trust their information, flight costs change often, and bookings can get messed up. Book directly at Spirit.com. Follow ALL of their rules VERY carefully. I try to do that, but one time I accidentally tried to check a bag at 47 lbs. because I forgot their limit was 40 lbs. The gentleman at the counter suggested I transfer a few items to my personal item and he let me go for 43 lbs. Thank you for being gracious! It made a big impression on me.
I've never had a flight cancelled or seriously delayed with Spirit, so I don't know how they respond in these situations. I cross my fingers every time I head to the airport... Expect bare bones. This is not the Hilton hotel. That's why they are cheaper and saving you a bunch of cash. If you expect bare bones and get bare bones... no problem, Amigo! Think Super 8 motel and you won't be disappointed. Sometimes even last minute flights are cheap! Not so with other airlines! Yeah, the seats are hard. Get up and walk a few times. And the seats don't recline, but at least you don't have the head of the guy in front of you in your lap. I'm 6'1" and I get by. I've learned how to pack lightly. I save $$$.
I've got their Mastercard and I've accrued lots of miles. Their miles and credit card program is tricky, but I've learned how to make it beneficial. (Read the fine print.) I've never purchased the "sit together" option. I've found that if you remember to check in ASAP in the 24 hour window, they automatically seat you together with your family members. No matter what airline I fly, if there is a connecting flight I make sure there is at least a 1.5 hour stop at the connecting airport. Less chance of missing a next flight if the first is delayed a bit. Mr. Frugal was ready to give them only 4 stars because of their juvenile "bare fares" promotion and inability to contact them via their website, but both of those issues have recently disappeared. So they get five.
I approach airline travel as something a person simply needs to endure. I don't expect it to be fun or comfortable or easy. It's all about managing expectations. When my bony butt starts to hurt, it simply reminds me of all the $$ is saved. And I smile. So they get 5 stars from Mr. Frugal... until they cancel one of my flights... Fingers crossed!
My wife booked a flight through CheapOair. Great price until you have to pay $55 each way for a checked bag. Fees and more fees. We paid for carry on and checked bags round trip. Boarded the flight. No problem at the connection in FLL. Spirit says, "You never paid for your luggage," and made my wife pay again or her luggage would be left behind. So she paid again to make her connection. Return flight nightmare. My wife gets to the airport and these idiots tell here she never paid for luggage. They argue with her until the gate closes for her flight. They do not let her board. My wife shows them the bank statements showing Spirit charged. They say no. Morons print her ticket for the next flight that evening and guess what? There are all the luggage charges on the boarding pass.
My wife has to pay for a hotel out of her own pocket. My wife has medical condition and takes medication. She only had enough meds for the day. Not for a hotel stay and the whole next day. Spirit airlines are morons. I had to book a flight out with a real airline American in the morning for her. They had my wife in hysterics at the airport. Complete idiots and morons. I am filing a complaint with the Department of Transportation.
I purchased a round trip ticket from Chicago to Orlando! I had a last minute change so I purchased a one-way ticket to Orlando assuming that my return ticket was fine! I was shocked to find out that Spirit Airlines will cancel your entire trip if you don’t show up to one of your itineraries which makes zero sense since this was not a connecting flight! The no customer service desk representative brought out a binder to show that I had agreed to the contract when I purchased the ticket! When I called Spirit Airlines the rep at first refused to let me talk to a supervisor!
When I challenge her she put me on hold for almost 10 minutes. The person that can on started reading from the same binder that I had basically agreed for Spirit to cancel my ticket! If I could give them a zero rating I would! My ticket was another $188 one way! I am so angry with Spirit Airlines! Not to mention the 9 hours I have to spend at the airport! It doesn’t make sense for Airline to cancel your entire ticket for missing one leg of your trip! Does anyone know what my options are? This can’t possibly be legal!
Booked flight through Travelocity, even purchased the Cancellation Insurance, and had to cancel the flight a couple of hours later. Travelocity said to call Spirit Airlines for a full refund. I called, there is no refund people, is credit for another flight. I called within 24 hours, and bought Cancellation Protection, and yet they stated "Unless the flight is 7 days out and you call within 24 hours from when you made the reservation" there is NO REFUND! Nowhere on Travelocity website states that refund policy from Spirit Airlines. So you pay $19 for a "maybe" refund, but depends on each airline. It's 2018 and there are still monsters like Spirit Airlines that steal people's money. SHUT THEM DOWN!!!
Bare bones airline where everything is ala carte but pilots seem knowledgeable. Also, noisy but OK for short flights. Can't bring water on board and tight quarters with little leg room.
I called today (1/29/18) to try to cancel our flight booking for 8/27 to go visit my daughters’ grandma in Colorado. She died very unexpectedly earlier this week. When I told the representative that we were canceling because of bereavement reasons we were told that there were two options. Erase the reservation and not get any money back or keep the reservation. Being very angry and frustrated I told her to keep the reservation. We have no desire to fly to a place that will only cause my kids heartache because their grandma is not there. The heartless manner with which they handled the situation and the fact that they would give us nothing back when we had already suffered a loss. We will never do business with them again!
Indeed, everything is extra... $17 for a choice for seat, $50 for one checked bag, and AFTER they sent their "please rate us" email, they socked on another $14 for "ONBOARIRVING" whatever that is... the Customer Service telephone number only gives an automated line -- no live person... I will not fly Spirit again...
The plane was dirty and smelled. The cost ended up being more than it would have on an actual airline. Treated us like we were cattle not human. Customer service is from India and is really just a waste of your telephone time. This was my worst experience in 35 years of travel and I've had some pretty bad ones, trust me. You will not save money if you even just carry on your laptop so just forget Spirit and fly with an actual airline.
Flight cancelled due to lack of crew - no pilot. No compensation for non refundable hotel and car rental. Kids sleeping in tears for last minute trip cancellation - few hours before departure for SPIRIT mistake. Cancellation due to weather or technical issues is acceptable but for lack of crew this is not acceptable.
The worst airline that I have ever been on. I booked my trip through Expedia. First of all they wanted me to pay for my carry on, it was the correct dimension and it was not overweight, but they only allow you to carry a backpack. It's weird because every other airline lets you have a carry on for free. They wanted to charge me 60 dollars for my carry on. Of course they don’t tell you that before purchasing your ticket. I showed my military ID and told them if they have a discount, usually other airlines have discounts on bags.
They told me I was wrong and they don’t accommodate military personnel. I had to go to their website and show them that they do free baggage check for military personnel. When I did this, the lady gave me so much attitude and told me she doesn’t understand why military personnel get so much treatment. Finally after arguing with the lady, I got in the plane just to find out we are going to be delayed because they can’t find the co pilot. My flight from Cancun to Fort Lauderdale was late and I had only 45 min to pick up my bags and go through customs/TSA.
I ran through the airport, just as I was getting to the gate, a Spirit worker came on the speaker saying we had 5 min. I ran and saw him go into the doors with 3 min left. I knocked on the glass door so he can let me in, but no he just turned around and ignored me. He came back later to tell me he went to close the door and I have to go to customer service. I went to customer service and they told me I won’t be able to get another flight until 6 pm the next day. This didn’t work for me because the next day I had a flight to Barcelona at 530 pm. They asked to see my ID and saw I was military, once again I got the worst attitude about being military. They told me they can’t do anything for me and doubt I have a flight to Barcelona.
I was willing to show them my confirmation with Expedia but they didn’t want to hear it. The only reason they put me on standby was because I talked to the supervisor. They didn’t even want to put me on standby for an earlier flight or give me a hotel for the night. I called Expedia but they couldn’t even agree with Spirit or work anything out. I had to buy a brand new ticket with AA for 371 dollars. Expedia refund me 100 for it but it was still 272 plus the hotel I had to pay overnight. The whole time I was giving attitude for being military and at one point the counter lady yelled at me. I will never again travel on this airline.
Spirit Air Company Information
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- Spirit Air