Spirit Air Reviews

They canceled our outbound fight from St. Louis to Cancun last Thursday the 17th. Ten hours before departure we get an e-mail. Blamed it on weather. Ruined the entire vacation package through Apple Vacations. No other flights out would work with our work schedules, so we just want our money back. Now we are getting jack around from Apple, the resort, and Spirit Air. And we paid for the travel insurance! How hard can it be to get a refund from Apple, and the airline? Does anyone look out for the consumer anymore?

Every time I fly with them they leave and land on time. My last flight we were in seats all the way in back with no window. They got our seats changed in an already full flight. They are always friendly. I've yet to have a problem with them. And their fares are always priced right.

My rating comes from the Guatemala Airport with Spirit Airlines Manager. I give it a 1 for the manager being the worst to represent spirit. I had a Priority ticket and when they called the other zones. I thought perhaps I missed the call so went to the Gate agent in which this was the General Manager. I notified him having a Zone 1 Ticket if allowed priority boarding. He asked to go towards the end of the line. Basically he did not want to honor the ticket.

These people cancelled my flight 1967 literally hours before, not even 12 hours. They ruined my new years eve. I won't be able to see my parents. I took off work, request vacation, my wife had to switch with someone to get off, all of that wasted over the incompetence of Spirit. To add insult to the injury they put me in another flight without my consent, nooooo, give me my Money back!!! I hate you!!!! I will never again use Spirit Airlines, I rather walk barefoot to my destination.

Spirit lost my luggage. I never got it back. I called every day and was promised return calls but never got any return calls. I do not plan on flying with them again, and their claims process has been very difficult.

When we arrived at Burbank Airport Spirit Airlines had 2 Chinese attendants who started off saying, "You too late to get on." We still had 55 mins till plane took off. They said, "No you can't get on plane. Go to another airline." They kept my Money. Refused another flight.

VERY uncomfortable! No communication. Our gate was changed 4 times in 45 min! We left over an hour late and no one bothered to communicate the new times. Finally get on the plane to just sit there and not move will still no communication! I will NEVER fly this airline again!

My round trip started with a departure from LAX on 11/20/21 to Colombia. My flight was at 10 p.m., and I arrived at LAX at 7 p.m. When I was checking in my bags, I was informed by a Spirit employee who was assisting me that that I needed to fill out an MIG form 24 hours before traveling to Colombia. Since I was unaware of this form, and it was not completed, my trip would be postponed to Monday 11/22/2021. I asked to speak to a supervisor, Spirit did not inform me of this form through any of its communication via email, and it was not listed on their website.

Let me start when my daughter in law went to book the flight for her, my son and grandson, they were only able to book for my son and grandson and then told her the flight is booked after we both asked the guy if all 3 of them can get on the same flight. So they had to book her on another flight and my son would have to wait for her arrival. Oh that is not the best part of their customer service people, let me tell you. I take them to the airport 4 hours early, you hear me 4 hours early so they can get checked in.

I always travel for about 3 days only so I always carry a 18" baggage which on Spirit it's considered to be a personal item. I have traveled on spirit at least 10 times and always bring my 18' little baggage. I go in November now to NJ from Orlando and I because I am leaving for 5 days I pay for a 22" carry-on. Going to NJ from Orlando was no issue, but coming back in Newark, NJ they tell me I have to pay to check in my Carry-on because it's too big. I email customer service and they tell me that they have to be consistent with guidelines so they don't refund the money. How is that being consistent that I bring a bag that I paid as a carry-on $38 then have to pay coming back on top of that $65? They are trash.

I flew with Spirit from Atlanta to Orlando. My flight was delayed 3 times. I was going to a funeral that day, which I missed. Spirit gave me a $50 voucher, which was useless, because when I tried to use it towards booking another flight it said not valid for any of these flights. Spirit you should be ashamed of yourself for doing such things.

While traveling from Las Vegas to Orlando on flight 726, November 6th, I was asked to switch a seat and I refused. The flight attendants became rude and threatening. Then a gate agent did the same. The flight attendants and gate agent need to be fired for their uncalled for actions. Threatening passengers is Spirit Airlines' idea of customer service. Guess what, you lost another customer.

Please think twice before you book in Spirt airline, first it’s untrustworthy airline. they can play or change your flight schedule as they want, Customer service overseas. Maybe you can understand what they are saying!! My experience.. booked for me & family a trip to LA, my flight was at 6.15 am, arrived to DTW airport at 4am & parked my car, once I arrived they canceled my flight!! After 3 hours standing online to find another flight with their Customer service they promised me tomorrow is %100 my new flight will be ok!! Second day arrived at 4.00am, same story. Canceled the flight!! I lost 2 times car parking, and I have been charged hotel cancellation $250! Few days the CEO and his crew sent apologies and gift vouchers for $200. I tried to used 3 days ago. they said sorry it have been canceled!! Attached 2 emails. Please DO NOT BOOK WITH THEM. Pay more with any airlines with no headaches

The flight itself was great. However, the pricing for bags is ridiculous! I bought my check bag online for $40.00 but when I got to the airport it was overweight by 14 lbs. so I knew I was going to have to pay a little extra but when I found out that it was $50.00!!! That is absolutely absurd! I would have understood if it was even $20.00 a little over half the cost of what I paid for a 40 lb. check bag.

Do yourself a favor....avoid this airline like the Covid virus! I arrived two hours before my departure time of 4:50 pm. Snaked through the TSA line for 45 minutes and by the time I arrived at the gate, Spirit had already announced a 1 hour delay to 5:50. No problem yet. After another hour, they announce another delay. This time, they say we'll depart at 7:30 pm. Hmmm, this is not feeling right. Sure as can be, after another wasted hour they cancelled the flight. So, I wasted gas driving to Orlando and back, lost the parking reservation amount and then noticed I received and email from Spirit offering to make it right and please try them again. They offered a $50 voucher for "any flight". Unfortunately, they have so many terms and conditions that make it impossible to use. I tried to rebook my exact same itinerary for November 11th through the 14th. Oh no, no, no! The voucher is not valid for that flight. All and all, the voucher is worthless. As is Spirit Air!

I have booked my flight from Chicago to Dallas on Oct 23rd for 6AM which will land at 8:30AM at DFW and the return flight was from DFW on Oct 24th 7pm landing at ORD at 9:40pm. While trying to check in the return flight the customer service at the desk says that our reservation (**) for the return flight was cancelled since we never boarded the flight from Chicago. I have contacted the customer service with an email and phone providing the entire details of the reservation email that I received from Spirit Airlines before take off along with the boarding pass and a receipt of mask that I bought for $3 at the Spirit Airlines flight gate at Chicago as a proof that I did board the flight. Regardless of providing the entire proof the airlines guest relations response was that our return flight for reservation (**) from DFW to MCO was cancelled because we have never boarded the outbound flight.

I filed a claim on time and they refused to repair or replace my luggage. This is the worse airline that I have flew on. Never again I travel with this airline. I was told about it's their policy I paid for my luggage.

On September 25, 2021 we booked a roundtrip flight from Orlando to Pittsburgh from Nov. 24, 2021-Nov. 30, 2021. On October 04, 2021, we receive an email that there has been a change to our flight. There's no option to Confirm, just an email to say "Hey, this is your new itinerary." This new flight time for our return flight was not an option for us as, we could not guarantee we would make the flight home. Our only choice, Cancel. I cancelled the flights on October 10 and am now out the flight money because THEY changed the flight time! Insurance does not cover the airline changing the flight by less than 5 hours!

I traveled with Spiti Airline from Las Vegas to Las Angles in Spentember'2021 and trust me it was the worst mistake of my life. I book my flight with Spirit Airline as it was cheap but all I can suggest to you is to pay a little more rather than going with Spirit Airline. First of all the flight was really late. The seats were really uncomfortable. They charged for more bags and other services which ended up being the price of other airlines. It was not sanitized properly and was really unhygienic.

Spirit Airlines turned a 2 hour flight from Orlando to Chicago into a 10 hour flight. Yes part was due to weather but they get the blame for not properly fueling the plane and poor scheduling. We left Orlando late because of the storm and they did not fuel the plane properly. When we arrived into Chicago we were waiting to land (small storm came through) so we had to refuel in Detroit. While in Detroit (at 12am everything was closed) the pilot timed (poor scheduling on spirit) out and we had to wait hours for a flight from Dallas to have a pilot fly us back to Chicago. I filed a complaint with Spirit airlines and they blamed it all on weather. They offered me a $50 voucher that expires in 2 months and meal voucher not even good for the plane. I would never ever fly with this airline again. I could have almost driven home in the amount of time they wasted of my life. Go with anyone else.

I have a very important plan ahead & The flight canceled 30 mins before departure with no reason today. The weather was very clear & sunny. First time to choose Spirit Airlines, and it gonna be the last time to trust them. After reviewed from internet, they cancelled the flight so many time. Very bad for business.

My friend and I have had a trip planned since May and tickets purchased months in advance. On 10/08/2021 my friend submitted a request for a name change on one of our tickets to avoid any hassles at check in. While in discussion with a rep my friend was informed that the change had been made and all was well. Literally minutes later my friend received notification that our booking had been cancelled. My friend called to find out why the booking had been cancelled and was informed that someone named Sandy, who neither my friend nor I know, had canceled the booking. Shall we talk about a breach in security, how would it be possible for someone who did not pay for the bookings and who neither my friend nor I have any familiarity be allowed to cancel our booking.

*** STAY AWAY FROM SPIRIT AIRLINES *** This is for sure one of the worst Airline worldwide. The customer service is just awful, they treat you like garbage, and don't even take in consideration the Federal Aviation Regulations (I.e. 24 hours of free cancellation policy). Between others, I've an awful experience with their Whatsapp customer service, I got an agent named YAEL A. who was really disrespectful and not willing to help. RECOMMENDATION: pay $20 more and fly with any other airline in the market, ***STAY AWAY FROM SPIRIT AIRLINES.***

Stay away from this airline. Please! They refused to give me a refund or an ounce of flight credit after I was unable to make a due to COVID. They make up any excuse to keep your money. Rumors are definitely true... They are criminals. I’m calling ** on some of these reviews. This one is true. If anyone at Spirit is reading this, here is my confirmation code: **.

I been traveling through Priceline for a very long time with different agencies such as Delta’s, American Airlines, Blue jet and others. So far I have great experience with them, however Spirit airlines is the only one I had the worst experience with. They have the worst customers service. They rude, inconsiderate. They scan people with unreasonable fees. If Priceline continue partnering with them they going to loss business. I will not advise anyone to travel with Spirit Airlines because they not liable or trusted. People please stay from Spirit airlines. The only reason I give them one is because the computer won’t let me give a quarter of the star.

The reviews must be done by employees or people they have paid to lie. Spirit Airlines is the worst company. STAY AWAY!!!! They canceled my flights and gave me a refund. They rebooked the same flights with the credit they gave me 1 hour before. They canceled again when I asked for my refund. I was told I can not have refund because it was booked with credit. BE AWARE of their scams.

I booked my return flight months ago from Las Vegas. I was not notified my flight home on spirit was cancelled. Spirit Airlines did not contact me via email or phone. Both options available for contact on my reservation. I checked in the morning prior to the scheduled flight to check into my flight and there was no information that my flight had been cancelled. It was too early to check in at that moment, so I attempted to check in later in the evening.

A 10 hour change in departure time is completely unacceptable. My flight changed from a pleasant 6pm departure to an 8am with no warning, completely ruining all plans for that day and making it hard to get home. On top of that, the cost was advertised at around $200 then with all the extra fees turned out to be almost $700. For that price just fly with Delta. I will never use this airline again.

I wanted to share my horrible experience with Spirit Airlines returning from our amazing weekend family trip from Dallas to Los Angeles, which is our home. Our flight was initially booked for myself, my husband and our 2 kids for August 22nd 2021 at 8:55 pm Dallas to LA. On our way to the airport, we found out that our flight has been cancelled. My kids were very upset since they had school next morning. Our daughter is 9 and in 4th grade and son is 4 in pre-k.

My flight from DTW to LAX was cancelled 1 hour 30 minutes before boarding, when I was already at the airport and was given another flight which arrives LA one day later. There were flights on the same day (DTW-LAS-LA). When asked to put me on that flight, he refused and gave me only tickets to LAS, said he (I think his name is Thalin or something) can't add me on the LAS to LA flight and asked to talk to agent when I arrive at LAS airport for the flight to LA, but the women behind me who had the exact same flight, got the tickets all way to LA from DTW.

I have been flying Spirit for years loyally, regardless of family and friends telling us not to. Now we know why. To some it up they’re literally just do not care about a single soul buying a ticket. So save your time; regardless of the good prices. We were 5 min late not even to board, we arrive 40 min before boarding running in due to some traffic we did not expect. They did not let us thru to even check our bag over 5 min. They made us miss our flight, miss work, sorry our family, OVER 5 min (again not even late to board). The supervisor made a quick decision without even thinking how it would effect us, even though she could've obviously let us through. Do not fly here. Ever.

After driving 2 1/2 hrs to Orlando from Jacksonville we stayed in a hotel $93+ so we could catch our flight in the morning. We awoke, parked our car, (Park Bark and Fly) great place to park with good rates and nice staff. Drove to airport via shuttle, arrived and checked in to find that not just our flight but 10+ flights along with multiple flights by American Airlines were Canceled. No text message was sent or call was given. Just your own your own and good luck getting a connecting flight. Weather was NOT the case just a lack of crews and pilots let go for the month which was a huge oversight by the company in which they had ample time to get back but thought that flights would be down due to covid.

Really bad airline. Very bad experience. Canceled our return ticket because we Decided not to use the first flight. Then when we arrived for the return they told us ticket was canceled and we can purchase another, And they gave us an expensive rate, Then they told us we have to pay 60 dollars each additional for our carry on, First time we had to pay for carry on, Then I told the lady that if I pay already then I prefer to check in the bag, She said, "No, for 60 dollars you take it with you." Then on security they took a 200 dollars bottle of whiskey from my carry on (21yo Chivas). Overall really bad experience with Spirit Airline. Also the flight attendants were super rude to many passengers with regards to masks, one of the flight attendant, her name is Jamie **. Told a passenger "put your mask over your nose and this is the last time I will ask you nicely" just like that, I couldn't believe she said that. Stay away from spirit airline. Really not recommended.

It is clear to me that if the Wright Brothers knew that Spirit Airlines would one day be in the commercial flying business, they would have thrown their plans for the airplane in the garbage and vowed never to visit Kitty Hawk, North Carolina as long as they live. It all started when I got a call on Saturday evening telling me that my brother was in Hospice and that if I wanted to see him before he passed away I needed to get to Durham, NC soon. I live in Florida so I scheduled a flight with Spirit Airlines for a Thursday with a Sunday return. That alone was a nightmare because at first they gave me a Thursday flight with a Thursday return. So I was basically flying up and back on the same plane about 40 minutes after we landed. Not gonna work. So they apologized and charged me almost $17 to fix their mistake.

I took a trip to Puerto Rico with my family (5 people). The fare was reasonable. Then the day we are returning to the States, I got a test message and an Email stating that my flight was canceled and that I was getting a refund. Now I am stranded in Puerto Rico with my family, with no flight, no hotel and Spirit still had flight back to the States but they were tremendously expensive. I called them many times... no response at all anywhere. They blamed the cancellation due to weather, but the weather was perfect.

I was affected by this “operational challenge” which really means “our pilots are on strike since Spirit isn’t paying us enough, and working us to the ground” and in return they are canceling thousands of flights. I was offered a refund for my fight and to go home or to see if spirit can find a similar round trip flight with another airline. We chose the second option. After 5 hours of standing in line we got confirmation that United Airlines had a flight available for us. We went to United only to be told that the confirmation numbers are invalid and Spirit has been doing this all day to just get their customers away from the desk.

So first of all Spirit canceled my flight to get to Michigan and offered me a $50 credit. Let's be honest here $50 is nothing compared to the fact I needed to be there for my sister's wedding. (Ended up paying 400 for a next day flight on Delta). On the way home I received multiple emails and texts asking for volunteers to change the flight as they are overbooked. Okay, cool! I volunteer for the change. I am told I have a 0.00 balance, I put in my card info to solidify the plans and then go on with my day.

I received an email on the flight day saying my flight is cancelled. I couldn't reach to anybody to talk. Spent hours to manage cancellation. They ruined my day. They have a terrible chat system, I finally thought I found someone to chat. I guess she was chatting with 1000 people at the same time considering how slow they were.

Are Spirit Airlines Bankrupt??? It's been cancelling twice on me. And I have to go from Austin to Edinburg. I keep booking rooms and cancelling it in less than 24 hrs. I am fed up. Who is going to compensate my cost? Moreover I need to join my work ASAP. I will never think of going in Spirit. Such a nightmare!!!

Looks like great price when looking for flight however, unless just traveling with a personal item price goes up to a very high degree. First checked bag which is only allowed to be 40 lbs compared to other airlines 50 lbs is $48 a personal item is allowed for free but strong limitations. Then if you want another item on the plane have to pay $55 for an item in the bin above the seat or $65 for a second checked item. Not disclosed when buying ticket. Offer to buy better seats as with other airlines but no option to pick your seat so does not seem fair. The website is also very confusing and if you try to call or reach out customer service very poor. Never using again.

First time flying with Spirit. Flight was from ORD to LAX round trip. Flight out was delayed by 1 hour. Flight returned was cancelled at 2:32 AM for a 9:54 flight. The only option for same day out was flying on another airline for 4 times the cost of my original ticket home. I will never fly spirit again. Lesson learned for going with the cheaper option. Costed me way more in the long run. Contacted customer service for spirit and their only option for a next flight was 2 days later. They did refuel. Flight home ticket price and gave me a worthless $50 Flight voucher that I had to use within 2 months. No additional compensation to cover my additional expenses. Asked for future Flight credits, additional refunds, and/or food vouchers. No help or assistance. Stay away from this company if you want peace of mind that you can get to and from where you want to go.

The worst airline in the WORLD!!!! I got sick, I went to the doctor, got the medical certificate and tried to reschedule my ticket, but NO ONE can talk to them, we have the option to call and wait 1 hour and a half to drop the call or send an e-mail and wait from 30 to 60 days to receive a reply or send a text messenger and receive a reply from a robot 24 hours later!!!! Treat the customer like garbage!!!

My return flight was booked for Sunday afternoon. This flight was delayed twice due to crew member missing (aka pilot). We were told we would receive an update announcement every 15 minutes, this did not occur. The flight was then canceled. Over 300 people got on line at the ticket counter and there was only ONE spirit agent! ONE! They handed out cards with a phone number to call...the first several attempts I received a recording stating this service is currently unavailable! When I finally got through the best they could do is a Monday night at 10pm, so I booked it. I asked if Spirit could reimburse me for the 2 Uber rides I needed on Sunday and for my hotel room for Sunday night and was denied.

I was on hold for HOURS (chat line and phone) trying reach a representative to resolve several issues created by Spirit with little help. The customer service reps are outsourced and you can't understand them. I purchase 4 non stop tickets for my family vacation from DFW to BWI. I paid the additional fees for checked bags the total came to $539.00, which I thought was a great price. I had decided to wait on paying for seats because I wanted to check with the airline to see if they automatically seated the children (who are 4 and 7) with their parents. I was traveling with my daughter and 2 grandchildren one of which is a Type 1 Diabetic.

Spirit delayed my round trip flight, both ways are changed from 6 pm departure to 11 pm (red-eye flight). I click on their ONLINE CHAT service, spent time back and forth, and when I chose to get refund, suddenly, their customer service are busy, please use our WhatsApp services. Pick up my cell phone, WhatsApp spirit, same thing, after back and forth message, right where I chose fund, suddenly, they are busy, someone will contact you... That someone never called... So we are stuck with the red-eye flight... This is my last time flying Spirit. It is worth every dime to flight with a better quality airline.

My flight from LAX to IAH (#460) at 12:15 am canceled with no reason on 7/31/21 and they asked us to call them on morning for the refund. We called them (855-728-3555) in the morning but was on hold for 45-50 minutes. Their customer service hung out on me twice after been on hold for 45 minutes each time. Finally they mentioned since we call them after 8:00 am there is no refund, just We can receive credit for the future flight. I prefer to pay a little more money but buy a ticket with a airline that at least I can talk with their customer service regarding their own caused cancellations and delays and no one hung out on me. I am still on hold to talk with their supervisor.

First of all they canceled my flight to Tampa two months ago and nobody notified me. I had to wait 20 hours for a different flight which they delayed three times and eventually canceled. Once they put me in a different flight they delayed it again and once we boarded, a technician came in the airplane saying something was damaged and needed to be fixed. My two children who suffer from anxiety were very affected by the airplane maybe having something wrong. Please do not ever use this airline.

My flight time was changed as I stood in line to check in. The employee helping me said that we don’t have flights going to Vegas at 7:15am essentially calling me a liar. And my only option was to pay a re booking fee for the flight they cancelled. And now the new flight isn’t straight through. I have to sit in Orlando for 6hours from 11pm till 6am!! I will not fly this airline again.

Not able do check in due to website glitches, I've been double charged for my luggage. Cannot get money back. Was told it is company policy not to return customer funds even being charged wrongly. On flight back can't make online check in (web site error). Company not providing international phone number and customers getting charged for the international calls for support.

Completely frustrated with my experience. Had a flight scheduled out of Orlando, Fl leaving at 6:30am. Waking up at 2am and driving to Orlando to have boarding pass and luggage complete by 5:34am (additional expense of $88 for two bags after paying $69 to join Spirit Travel for a price reduction on bags..ugh). Only to have the lady at the counter tell us we can't board as we won't have time to make it through TSA and to the gate in time. Totally astonished. I asked her if it takes over 50 minutes to complete? She adamantly said we had no time and needed to proceed across the way to rebooking. Turning around I see well over 100 people in line and after waiting a half-hour in this line not moving a supervisor comes out to declare there is a $99/per person rebooking fee. Seriously unbelievable.

Returning to Orlando from San Juan. They canceled our flight 3hrs before flight time. We waiting over 2 hours in line to reschedule our flight for two days later. No reimbursement for our extra two day hotel stay or transportation fees. We're stuck in a cheap hotel 40m away from airport with no car rental with nothing more than an apology. We also had to extend airport parking at home and call out of work. Don't recommend and would never use Spirit again.

A nightmare, terrible experience, DO NOT fly Spirit Airlines, my flight suppose to be in a Sunday, We was taking off on Tuesday, They don’t care about people, disgusting customer service, They do what they want with people. If you want to leave your worst experience ever, buy from this airline. Same happened coming back, We are suppose to return on a Sunday, They cancel my flight and put in on Monday night, then in my layover I had to wait over 24 hours to take the next flight to my destination. They oversell the tickets and leave you behind another flight.

My first and last experience with SpiritAir was this past weekend. My wife and I were returning from a business trip to Baltimore and had decided to try Spirit on the return trip. It ended up costing as much as Frontier but we were fine with that. We checked into our flight the night before on their app. Fast forward to the next morning. Our flight is at 6am. We arrive to drop off the rental car at 4:45 and are in the security line by 5. The line was long and we were not to TSA until 5:15. Now mind you, we checked into our flight the night before.

I call Spirit Airlines the One Time Flight for the sole purpose that you will fly once and never again. Brittany, the attendant at the front before checking into TSA was trained and only trained to make you as irate as possible. Besides from getting into the details which I’m sure you have all read on here already, they are made to take as much money from you as possible before you get in on that flight. It doesn’t matter that you need to be in another city for a medical emergency, no, they want to make sure they get paid first then you can die. “It’s policy to check in your small tiny bag” is what they are trained to say because obviously, they were trained in the art of deescalating. And don’t get mad, because they threatened to call Sheriff's Office on you if you get mad.

From the beginning, on the way to the airport we begin to get messages about flight delays. Mind you it’s an hour and half drive to the airport. We arrive two hours ahead of our original departure time. Checking in was a nightmare. To frame the picture for you the only airline with lines circling around their ticketing was Spirit. We self print our tickets and bag tags. Then you have to move to another line to actually check your bags. The ticket agent was rude and constantly distracted by other agents. We finally manage to get through that disaster and off to TSA. Surprisingly that was easy. It’s sad but the federal government was faster than a private company.

If you are looking for a cheaper option with a horrific experience, please do not continue reading, because Spirit is perfect for you. Somehow, I forgot how terrible Spirit was from my last flight 8 years ago. They stole my $200 bottle of duty free wine this time and as usual, they were completely disorganized and rude. A vacation should never be stressful, but Spirit does just that. They suck the enjoyment out of your vacation with a horrible beginning and ending. I am not sure who is monitoring the client complaints and comments, but they are not making enough of an effort to improve this airline. It is a disgrace to the airline industry.

June 22, 2021, my 15 year old daughter and I were flying from Las Vegas to Chicago for her dance competition. I made reservations for Flight 356, leaving Las Vegas at 12:55 a.m. and arriving in Chicago at 6:30 a.m. We came to McCarran Airport 2 hours early. We were then informed, for the first time, that the flight was delayed until 5:30 a.m. almost 5 hours later. We sat and waited. At 1:00 a.m. we were told that the flight had been cancelled and we could not be rebooked on another Spirit Air flight until June 25, 2021, 3 days later. Many of the passengers started to scream, and to ask questions of the three young ticket counter employees. The employees said they could not help us at all, they were brand new to the job and the only way to communicate with Spirit Air was through text or email.

We had a flight from Myrtle Beach to Chicago on 06/21/2021 at 12.11pm. Flight left at 10.26pm. Airline lied to us about the weather, when the plane itself had major technical issues. Pilot claimed he was too tired to fly at 8.20pm, when he said previously he won't fly before 8.15pm due to the weather. Lies after lies. People like us with small children kept for hours without a meal voucher, not enough diapers, formula.

They cancelled my flight and booked me a new one next day. When I get there, the plane is late which makes me and 20 others late to the connecting, and apparently no one communicated that 20 people needed to be on that connecting flight. When we complain, they pretty much told us all to ** off and take the next flight 2 days from now. They don’t care about you. Skip this airline.

My son showed up about an hour ahead of time at the gate and Spirit did not let him on the plane because the computer wouldn’t accept his check in. Mind you the flight kept changing its details multiple times within just 2 hours before the flight, he still made it on time. I asked to speak with them over the phone and the woman at the front of the gate told me that there was nothing she could do to help accept put my son on the next flight, 2 days later (no apologies). I haven’t seen my son in 1 year due to Covid and they wouldn’t let him on the plane because they wanted to board early!??? And something about extra paperwork. Absolutely the worst service I’ve ever experienced. No sympathy from the staff whatsoever and straight up cold.

We booked a trip with Spirit pre-pandemic on 2/1/2020. We then canceled that trip due to the COVID-19 outbreak which happened about a month later. We canceled out of fear of traveling and fear that my husband would not be able to get back into Illinois for work. At the time, the ONLY option Spirit offered us was an online credit. We recently used a portion of this credit to book a trip to/from Chicago to Denver. Spirit then canceled our flights and provided us with no reason why. They then issued us ANOTHER credit. Our travel dates are NOT flexible. We tried to find alternate flights on Spirit’s webpage that were within 24 hours of our initial flight times. There was NOTHING.

My husband purchase tickets for under CBV72M. They gave us a voucher. Would like the money back in account due to covid19. We will never fly Spirit again. Please hep us out. Was planned in December. Thank You Teri **.

I had booked through Priceline that's understandable that my fiancé and I has to go through priceline for further help. My fiance and I had arrived at 5ish. Waited for the shuttle that didn't come until after 530. Our plane leaves at 6 to our understanding. We went to the kiosk to check in our bags and it kept sending us to error message. We walked up to the counter. By then it was 612am. The front desk agent stated we missed our flight and we would have to pay 99 dollars each to get booked onto the next flight.

My husband grabbed a cheap flight 130.00 to Detroit.. Emergency... and ended up paying 65.00 for his duffle carry on bag... each way.. So the flight was twice the cost... Will never fly Spirit again... I should have read more on this airline... Live and learn.

I purchase tickets for my vacation etc., after I had made reservation for the hotel and requested time off from my job I received an email saying my reservation with Spirit was changed. I looked and realize it was change to later that date, when I call customer service representative was useless, I explain I really need a nonstop flight since I have a minor who suffer seizures and other health issues to be told I could get a credit and no refund etc. I ask to speak to a supervisor who was worse than the rude man I had spoken to before him. I would never make any purchases with this airline is the worse ever. Why offer flights to then reschedule and not want to give a refund when is the airline screwing people over. Please don't waste your money or time with this airline.

They may have to lowest price at times, so they catch with that. They inconvenient you without trying to help accommodate you with assistance. On one flight I was scheduled to fly out of Houston at 7:21pm, keep it mind I was there 2 hours before the flight. They send an email that it's delay to 8, then 9:30 then 11pm but not sure. I had to demand to move me to next day but they want the difference of $280 even though on the app it says that I can book it for $172. Next day same thing happened. I had look for accommodation and they didn't help. Flight was delay 3 times and I missed work....They DO NOT CARE ABOUT THEIR CUSTOMERS....WORST AIRLINE IN THE WORLD....THEY SHOULD BE OUT OF BUSINESS....

I flew Spirit Airlines for the first time. Traveled from Thursday until Sunday. I had a change of planes and my luggage was not boarded on my connecting flight. I was left without my luggage until Saturday afternoon, the day before I was due to depart. I was forced to buy more clothing, hygiene, meds and without my important prescribed medications, almost my entire trip. Most of what was supposed to be a happy occasion turned into a nightmare! I spent more than 75% of my time in N.O. calling and getting the run around by spirit reps. I was offered a $50 travel credit, yet spent over $200 plus dollars buying inexpensive clothes to wear thinking my luggage would arrive the following day. I will NEVER fly Spirit again! Thank you for taking the life out of me! #THEWORSESERVICEEVER!

I was in Washington DC with my friend and our families. When I was returning back home to Tampa I was using Spirit Airlines and they treated us very poorly. The customer service people were horrible. They were not helpful at all. They threw me and my family out and they did not let us fly. I was stuck with my kids and wife at the airport until midnight. I will never fly with this airline ever again. They want to charge you for everything even carry on bags.

No wonder this is the airline with the worst reviews! They changed our flight by an entire day! The customer service was horrible and zero help! We had to rebook a separate flight that cost us 3 times as much as the original flight and will not reimburse us. And will not answer us. On hold for HOURS trying to resolve with no help, they 'supervisors' are outsourced to Africa and you can't understand them. Online chat is just as futile. Read all of the current reviews- all are terrible and everyone had their flights changed. Absolutely the very worst customer service and experience that we've ever had while traveling. I'd give it a negative rating if I could.

Me and my family flew Spirit for the 1st and never again. We were very disappointed frustrated and inconvenienced. We arrived 3 hours before our plane was scheduled to leave. We was given the runaround regarding where we should check in at due to the long lines and crowded people by 4 different staff members at Spirit to be told after standing in line for an hour and 45 minutes we finally got to the check in Kiosk to have 1 person in our party checkin, go through and every one else's was reading too late and then to get to the counter after waiting an entire 45 mins again to be told that we missed our flight and now we have to not only rebook but pay the rebooking fee for no fault of our own.

Spirit is a thrift airline. Temptingly low fares entice many to risk enduring seats that more closely resemble a medieval torture device than a chair (except Medieval torture devices were roomier and a tad more comfortable). Over the past years, I have flown Spirit numerous times, tolerating the miserable flying experience, upcharges on everything, and the perpetual fear that my personal item will be measured at 18.0001 inches and charged a $50 oversize gate fee. If you haven't read Spirit's Contract of Carriage, (https://content.spirit.com/Shared/en-us/Documents/Contract_of_Carriage.pdf) you should. It will tell you what the airline will or won't do if your flight is changed or canceled. My summary of it - Too bad, so sad, you lose. And it is the foundation of my complaint.

I am scared of flying. I always have been, but every flight that I’ve taken was Spirit. The stewardess have been amazing. My last flight from Orlando to Latrobe yesterday morning.... The stewardess Shelly went out of her way to check on me multiple times and even sat next to me a few times and talked to me to reassure me everything was going to be alright. I can’t thank her and the rest of the crew enough for their kindness and patience with me with flying. Every flight I have been on with Spirit the stewardess have always checked on me and asked how I was doing during the flight. The kind words and reassurance is greatly appreciated!

I booked an inexpensive flight through one of the online travel sites on Spirit Airlines. Two days before the flight they cancelled my flight with short notice. I was offered a 'credit' or was instructed to contact them for a refund - THERE IS NO WAY TO CONTACT THEM? I don't need a credit since they cancelled their flights to my airport. I will NEVER again travel with Spirit Airlines. Tried contacting them thru their Text Messaging service and waited over 9 hours before I finally gave up and you cannot call and talk with anyone in person.

My flight time was changed with no email regarding it!!! This is the 3rd time this has happened!!! I will never fly with you again!!! This is horrible business! When someone books a flight and picks a time that is when I needed it!!! Not for you to determine when I need my flight!!!

First of all I bought my flight at Tampa airport gave them all my family data. They reserve our tickets for March 29th. We fly to NYC LaGuardia Airport. We return to the LaGuardia Airport on the week. We are suppose to fly back to Tampa but to change our flights for the 19th of April originally traveling the 10th of April, but there were no direct flights to Tampa so we take a connecting flight from Detroit to Tampa. We said ok. Agreed on the flight on the 22th of April connecting from Detroit to Tampa we reserved, to only find out that my flight reserved for the 22th of April is reserved from Tampa connecting to Detroit then to LaGuardia Airport, I don’t know how that happen when I was changing my flight in LaGuardia to takeoff from LaGuardia. Plus I flew in the 29th into LaGuardia Airport so I had to go back to LaGuardia Airport, pay another fee, get that reservation fixed for the 22rd of April connecting from NYC to Detroit then to Tampa.

Our 5 luggages were lost and after attempting to find someone at the airport to help we were notified they didn't even have a booth anywhere in the airport. So we started calling and only got voicemail. We went through all their communications options and have spent HOURS on hold and still haven't spoken to a live person. So, in short, I can deal with lost luggage with a reputable company but this company does NOT CARE!! I've lost over $1000 in glasses, medication, clothing, shoes, etc. and STILL haven't received any response. Spend an extra $50 on your flight with a reputable company and you'll save hundreds of dollars and a lot of frustration!! Furthermore, the seats are tiny, too close to each other and junk!!

I want to specifically make a complaint about the NK59 crew on April 17. I in had a very pleasant flight with going to Orlando with Spirit crew. My 7 year old autistic child had a meltdown due to fear of flights. Crew was able to calm him down brought him snacks and crayons and paper. He calmed down very quickly. Flying back was a complete different experience with Spirit Air. My child had a meltdown again crying nonstop. He can’t help it. At the very beginning a flight attendant asked him to have his mask on fully the nose was showing. He was crying and she only cared for him to have mask on the right way with a nasty look! Not trying to calm him down or asking if we needed anything.

I had changed my flight to a week earlier. Paid for fares, baggage and seat assignment. Cancelled it and booked another flight. They did not give me credit for my baggage so I just ate that. When I went to get on fight April 17, I had a Tumi expensive carryon that they refused to take. Long story short, I had to take out my clothes and put in plastic bag and they literally stole my 500.00 carryon... I had to get on flight without it, customer no service stole it. Buyer beware, go with a legitimate airline that gives a dam about service..

I paid more for my luggage that was more than 40lbs (but less than 50lbs) than my actual flight ticket. I should’ve paid for another flight ticket and have the luggage take a seat with me. I paid ahead for my luggage because that’s what I normally do and usually it’s $30-50 for keeping it less than 50lbs. I formally complained to Spirit at how ridiculous it is to pay more for my luggage than for me to fly. I didn’t get anything from it except a wonderful link of baggage fees while ending with a “I’m here to help!” Fly spirit if you need to but if you don’t want high baggage fees, just bring a personal item and double check your carry on. I saw multiple people have what I thought was a normal carry on. NOPE! They ended up paying for it which was slightly less than my flight ticket!

While most airlines will move your flight during Covid without a fee, Spirit has yet to wisen up. En route to Mexico, one of my other carriers cancelled my flight and said I had to fly the next day. This affected a flight that I would take with Spirit, and so I called to tell them (well in advance) that I needed to take the same flight, just a day later. I COULD NOT BELIEVE THE NERVE THEY HAD TO CHARGE ME A FEE. Like, I've been on your flights right now Spirit and you're not even filling them up. Why are you trying to drive away your customers?

On April 12th, 2021 we had a flight (#NK733) from Orlando to Austin. We received a text about 4 hrs before departure that our flight is being delayed about 1.5 hrs. 2 hrs later another text that it’s back to original departure. After dropping our bags and going through security we were told at the gate that our flight was now canceled. The airline personnel sent us back down to check in where they redirected us to an area to tell us we can either rebook or get a refund since there are no available flights for 48 hrs. They said the cancellation was due to weather issues. There was perfect weather in Austin today, but I guess this is used an excuse so they don’t have to accommodate for hotel and transportation. How lame is Spirit Airlines!!! Never again will we fly with the worst airline of America!

Today I was scheduled to fly for 12p and my flight was delayed multiple times to Florida due to weather however a flight to Orlando which was also delayed ended up boarding and leaving. I have accommodations for car rental and Airbnb that had to be notified due to this. After the third delay it was overheard that the flight was possibly overbooked and it was being stalled to see if people would cancel. If this is the case I would highly suggest remedying the glitches in booking services.

They should be called never on time don’t care about customers airlines. My wife and 4 children had their flight delayed from Columbus to Orlando on 3/24 for one hour. We had our friends flying on Spirit Airlines. Was supposed to depart at 12:15 pm however they ended up departing at 6:30 pm. Today I was supposed to fly back from Orlando to Columbus at 14:15 however the flight was delayed to 6:50 pm. Finally it got cancelled 15 minutes after we checked in through security point. We were directed to go back to ticket checking in. The agent told us that the earlier flight was April 6. We didn’t have any choice but to depart from Tampa about 70 miles away from Orlando the following day. I hope it will depart on time. Of course spirit airlines didn’t compensate for the taxi I have to take from Orlando to Tampa. I’ll never ever fly with this terrible airlines again. Now I understand why spirit airlines are rated the worse airlines in USA.

Well I had the time of my life. I was so scared to go up in the air. The airline made me feel so safe and made me feel so happy that I forgot I was even on a plane ✈️ going up and then I felt the pull up and was about to coriander then I slept.

I booked my flight in Feb 27th 2021. To fly from Denver To Ft Lauderdale. I booked my condo and car rental around my flight. Got on to check the flight time to make sure we were still good to go. BUT, The flight had changed from 11:24 am getting in at 5:15. Now we are leaving at 4:30 pm getting in at 10:40. Then the flight home was to be nonstop flying out at 8am. Now it was 7:30 with a layover in Detroit for 4 hours. So cost me extra for rental on condo and car. I will never fly Spirit again....How can they cancel all morning flights?? Spent 5 hours trying to talk to someone that either I did not understand or got disconnected....

Price very good and the crew are great. Safety rules very well taken specially with Covid 19. Had a great flight both ways. Very clean jet also customer service very helpful. They the only airlines I will take.

I gave a low rating because because of Covid19 my trip for a concert was cancelled and they refused to give me a refund. Only agreeing to a credit for a future flight when I no longer had anywhere to go!

Spirit Airlines nickels and dimes you to death. They’re always talking about saving you money and you end up spending more to pick your seat, check luggage, sit in the big blue seat and all. The planes are dirty and disgusting and they change the gate numbers frequently and you find out by accident. Then you have to rush really far away to catch your flight. The flights are always overbooked and get canceled on the fly. It’s not worth the discount!!!

I believe this is a great airline! I’ve always have a great experience, whether it be a domestic or international flight. The staff is always friendly and helpful! The only thing I do have to say negatively is, that they seem to change flight times, sometimes frequently, after booking your flight online. I also did notice that the baggage fees went up from last time I flew with them, but it was still a great experience, especially since the flights were actually shorter than expected... which is always nice!

I took Spirit Airline last Thursday night to go to Puerto Rico and it was raining and the plane was late and it took time for them to clean it and finally when we took off the plane shook so much it was very scary and I think the pilot was not ready to manage the plane.

My husband and I booked Spirit Airline for a round trip to Vegas. We paid $$ to change our flight so that we could depart early and arrive a day early. On the date of flight we received our flight has been delayed. And then delayed again. So instead of a 7:00pm flight, we were pushed to a red eye. We arrived at hotel too late to capitalize on the Extra Ince gives that we paid upfront for then on our return flight, Suzy, Ms Gate guard decides my back pack is a carry on and we have to pay an additional !60 for a carry-on. The exact same that we flew from Austin to Las. Rags with. My husband and I had two choices either pay the fee or discard our personal belongings. We fly a lot. Spirit will never get another penny from us!!!

No frills, reliable and comfortable trips at an affordable price. Usually on time and give regular updates by email and text. The app also gets confirmation even without logging in. These days plenty of room for personal and carry on bags as middle seat is left vacant.

Arrived at airline 45 minutes prior to flight. I was told the gate was closed and I was no longer allowed to board. I requested an explanation, which was the gate was closed and that's it. I left the airport and forced to miss my flight. About 30 minutes later. I received a text saying the flight was delayed and would be departing 30 minutes later.

Passengers were too lousy but the price and flight attendants' manners compensate the downside. Moreover, their email communication is pretty effective when notifying travel updates and their customer service is pretty responsive.

Seats are small. Bunched in Staff not friendly. Hard to get information from anyone. I hated my flights. No service on plane but 3 stewards doing nothing. Could not lean back my seat. I am not a big man but no room on plane at all.

The staff were courteous and professional. The pilot was very funny and made the trip lively. This was my first flying since the pandemic so I was nervous. The downside was that it was a full flight but everyone had their mask on.

My experience was good. My flight was on time. The plane wasn’t too crowded given it's covid. Surprisingly what other people say about this company I thought I would have a hard time but I didn’t. Also my ticket was very cheap.

My flight was cancelled due to poor weather conditions. I utilized the Spirit app in linking to customer service requesting a credit for the flight plus $50.00 which is what was offered via customer service text msg. However, the flight ended up being automatically rescheduled by Spirit despite my request for a credit. The rescheduled day was set for the same day that I was due to arrive back home. When I contacted Customer Service via phone, I was prompted to complete a written complaint via online. I did that and have not received any confirmation or status as to what is happening with my credit.

Booked a flight to TPA from Baltimore. Going was great. Coming back awful. Spirit cancelled flight 12hrs before and set us up with another flight on SWest. This did not work so I tried number they left which was out of service! After 10 calls I finally talked to someone that said it was out of his hands! So to get home in time for a special event I had to book another flight with a different airlines. Pay the extra for a different airlines. It's better than being stranded! No refund!

We returned to Detroit, Michigan from Las Vegas on Flight 3006. We paid to be in the front- row 6 - It was myself, my friend, and the seat next to her was empty until right before take-off. A man runs onto the plane yelling loudly that he has that seat. He is belligerent, disruptive, and then started talking to himself saying that he cannot find his bag. He realizes he left it in the corridor and tried to leave to get it, but the attendants tell him he cannot leave and will do it for him. The attendants did take note of him from the beginning.

Spirit airlines is involved in fraudulent and double/sometimes triple charges and forcing people to rebook tickets at the airport at higher prices than they booked online. There are several complaints online from other consumers and I hope that you will open an investigation. I have also reported this to the FTC after several attempts to resolve with Spirit airlines and my credit card company.

I was on my way back from SDQ to ATL, one of the flight attendants rub my shoulder, I asked him not to, as we are going through a pandemic. Another flight attendant took it as a personal offense and started saying I was not wearing my mask, when I was clearly wearing my mask, he stop the plane before take off and told the captain that I was not wearing a mask, the passenger next to me witness everything and was trying to speak up but was ignored.. The captain would not speak to me either, I had to get off the plane because this flight attendant abuse his power.

I'm fine with the limited legroom, uncomfortable seats and bare bones flying experience Spirit offers. What's not acceptable is Spirit cancelling all flights into Ft. Myers for the week booked, including our flights and not even bothering to email me. After 20+ minutes on hold I finally spoke with an rep who advised that my payment would be credited to future travel. I have no desire to ever book with Spirit again and had to fight to get my money back. There were eight of us traveling and now we need to make alternative travel plans and Spirit wasted 3 days. I happened upon the cancellation while checking flights for that week, otherwise, I may not have known until we arrived at the airport. I asked if they would fly us into FLL - 2hrs away - at the same price since there were similar flights (day/time).

First and last time with this airline (SPIRIT). They're very unprofessional, rude, no education at all especially Orlando airport... We travel 2/2/2021. The only thing they care is how they take more money from you.. We just ask a question about our luggage and the answer was (It’s not our problem). Are you serious? So whose problem is... I am very disappointed. We was 4 travelers and we never going to travel with SPIRIT AIR LINE again.

I signed up for $9 fare club in November 2019 without reading the policy. I ended up not using it in 2019. Could not fly most of 2020 anyway. I was charged for automatic renewal in November 2020. I canceled the same day the charge went to my credit card. Now I paid for a year I will never be able to use. Their policy is no cancellation, no refund. I cannot even reinstate the current year that was canceled. I will never fly Spirit again even if I have to pay double the price on another airline!

They made us miss our flight knowing we were flying in the next 30 minutes. They were very rude. No one would help us and when we were planning staying at the airport overnight they kicked us out to sleep in the streets and they wouldn’t offer us the hotel and when we were speaking to the supervisor Patty employee #** was worse than all of them. She disrespected me and everyone I was with. It was the worst experience ever!! This airline does not have any respect for their customers.

Tried to buy a ticket for a family member on their website five times - using 2 credit cards, and 2 browsers, logged in to my account and not logged in. Every attempt goes all the way to the end to put in credit card information, and then fails without explanation. Spirit does not provide a call number on the site. Found a number through web search. I have been on hold 17 minutes, during which time I already purchased a ticket for the same flight on Priceline - first try, no hassles. I will never fly Spirit after this flight.

I made a purchase On Spirit Airline website and got charged three times for one flight. I called customer service over 5 times in three weeks and have been lied to every time I called. I made a final call and they tell me there were charges to my account that were unauthorized and I cannot be refunded and they did not refund me anything. The company is a scam and just looking to take your money and not give you a refund. Give you a run around on the phone and tell you what you want to hear, just to get you off the phone. Terrible experience.

Booked a round trip flight in which Spirit would be our airline back home. I heard nothing from this airline apart from junk mail promoting deals. When I went to check into our flight 24 hours before our departure, I found out that our flight no longer existed and they had moved our nonstop flight to a two stop flight that would take 9 additional hours with a 7 hour layover. On top of this, our flight was moved to the next day, we had nowhere to stay for a night! Nothing was offered to aid with these difficulties and we were forced to buy tickets from a new airline on our original departure date. What a mess! Never flying with them again!

I went to the airport on Dec 31, 2020. I went to talk to agent. They look use in the computer when they said our flight was canceled, I said how our flight is canceled, they said lady canceled our flight. I said it was only two people on the ticket. I should them on my phone, the agent went go get manager and I told her I purchased tickets through Cheapoair. She said they always putting third party on other people tickets, and my friend call Cheapoair and told what happened so they said they do it, but they end up putting credit on there but the third person use and put four people on there and she went somewhere else. I had pay more money for another flight for the next day and had pay for my bag. I feel violated and feel I should be compensated, I don't know if they gave that person my personal information Cheapoair!!!

Today January 6, 2021 my mother a 64 year old was returning home and Spirit decided to charge her $65 for a small purse that she had besides the normal personal item allowed. She called me crying because they wouldnt let her on board. I had to pay for them to allow her in the plane.

This company is the worst!!! I booked my flights back in October, they cancelled my morning flight and bumped to an afternoon flight without even notifying me. I found out about the flight cancellation a day before when I went to online check in. I had my brother's wedding to attend. I had to arrive in the morning. After hours trying to reach them they said that there was nothing they could do... I manage to get another ticket with another company. I paid a lot more money because was a day before. When I went to online check-in for the flight back, I found out that they changed my flight again... I booked the last flight in the evening so I could go to one last wedding event and they booked me for 7:05am. I don't understand how a company can change your flight time without notifying you!!! This is a garbage company, unprofessional and I WILL NEVER TRAVEL WITH THIS COMPANY AGAIN!!!

My experience with the customer care at the counter was very horrible. Things happened. As a result I got to the gate about the time it was to be shut, I missed the flight. The customer service only care about the $99 she would get from me in addition to join the next flight the following day. She only gave me 5minutes to make the decision whether to pay or she would automatically cancel the trip from PDX to BWI. She sounds very horribly bad, her team member just stood and looking as she continued to maltreat us. They were all the same, No empathy and no help whatsoever. Surprisingly, another airline customer care agent was the one that help me to search for an alternative flight. I later got another flight which was cheaper compared to Spirit Airline's additional $99 charges. My advice to my audience is when you see Spirit Air run away. If you are looking for cheap airlines for booking, go for Frontier Airlines, is cheaper compare to Spirit Air.

Booked a flight. Paid $69.00 for special seats. Billed $226.00 instead of $138.00. Added checked bags, tried to cancel next day (three weeks before flight and they say no refunds). I had three weeks to cancel the whole flight but no refunds on a baggage change. Two carry on bags at $40 per billed at $150.00 dollars. Items I never requested like shortcut boarding and flex flight added without my consent. No itemized bill before confirming. Now you know the reason why, you don't get the itemized bill or THE TOTAL AMOUNT until the emailed confirmation comes. They screw you at every step.

I purchased a ticket from DFW to Lima, Peru roundtrip Nov 20 return Nov 29. Got to the airport. Spirit refused to take my luggage because I didn't have a face shield. None at DFW or Ft. Lauderdale where we were to stop. So I return the next day with a face shield losing one day of the tour. The return on Nov 29 was to leave at 11pm. Got an email at 12:30am on Nov 28 saying my flight has been delayed. New take off is 1:20 Nov 29 but my connection would be missed and they rebook the flight for 10:45pm Nov 29 arrive at around 2am Nov 30 in Dallas.

We booked a reservation that included airfare, hotel and rental car. When we tried to cancel the trip, not only did they not refund the airfare, they did not refund the hotel or car rental. The hotel and car are not even their money! We have 6 months to make a new reservation. After all the horror stories I have been reading about this company, I am seriously thinking about taking a loss and walking away.

I arrived at the airport 1.5 hours early. Waited in a ridiculous security line only to be told I had to go print my ticket because it wouldn’t scan right. I went to a kiosk which said I couldn’t print it out because I was already checked in and had my ticket. Waited in line at customer service and then was finally told it was because I had a lap sit infant that the ticket wouldn’t work. They printed my tickets and then I had to go back and wait thru security AGAIN....why was I able to check in for my flight?! Why did nowhere it say that I had to go to customer service so I guess they could see for themselves that my baby was actually under 2?!

I cancelled my booking with Spirit Airlines after only 2 hours from the booking because of Covid-19 after finding out additional information. I called Spirit's customer service on the phone to get a refund of the money because it was less than 24 hours (TX state law allows contracts to be canceled within 3 days as well). The customer service representative told me we are going to give you a credit so you can use it later because they don’t allow refunding the money. I accepted the offer and when I tried to book a different flight with the credit code they sent me it did not work. I called them to help me and the Spirit told me the will fix the problems and never happened. Now I need my money back and I won’t travel with spirit any more. They are scam.

In March my granddaughter and I were to fly to see daughter. We had to cancel as our County in Indiana was under lockdown due to the Covid Virus. Only Essential personal allowed out. I asked Spirit Airlines for my money back which is $461.54 cents. They flatly refused. I was told they only give credit. So I decided to go In Dec. 3-12. Bought my tickets with the credit I did not want and tried to use as much as I could so I could be done with them. It would only be me this time a Senior Citizen as my granddaughter is in school. I have wanted to go see my daughter which I have not seen in a year and attend the Lake Havasu Boat Parade which is a 2 day event for a long time. Finally I get to go.

Spirit airlines is refusing to give me points for my roundtrip flight, they will only give me points for my inbound flight, the website clearly states that you can earn point for your current trip. Obviously if I took a vacation there had to be 2 flights. This company is awful, I was told by the first representative that my points expired, then he turned around and said they're about to expire, I asked to speak to a supervisor, in the middle of giving her the reason for my call she forwarded me to the automated survey and documented that the call was dropped after she advised me about my situation. WOW!!!

We are told the planes are being cleaned. I traveled with Spirit 11/02/20. During COVID. Every seat was filled. My seat was next to the window. When I put my tray down someone’s nasty tissue was on it. I told the stewardesses. She gave me a napkin and cup to put it In because her very own words “Can you put it in this cup because I can’t reach it.” I was never given anything to disinfect the area with. I was very uncomfortable and grossed out. I couldn’t get off the plane fast enough. When we were departing this guy was standing over me talking on his phone without a mask on.

I will never fly Spirit Airlines again. It was the worst flight experience that I ever had. First of all just when we were about to take off the pilot announced that we had to go back to the gate because of difficulty of airplane. We stayed sitting inside the plane for about an hour & 1/2 no water or anything. Finally, because all passengers were complaining tithe flight attendants passed 2 ounces of warm water. They weren’t the friendliest crew. It was horrible. Will never use this airline again.

ZERO stars they deserve. This the third time Spirit screw us. Twice coming back from Dallas TX cancel the flight to SD and no more flights until 3 days, and now this is the last time I am using spirit no matter how cheap they are. So I book a flight to Las Vegas leaving at 8:45pm and when I try to check in around 10am the same day it states my flight was cancel NULL. To be exact. REALLY??? I never received an email or anything regarding this change and now I am on the phone for 1:45 minutes waiting to speak to someone and finally they tell me to fill out a form and hoping they will refund my $$. I am sooo mad now I can't even explain to you NOT TO USE THEM AT ALL.

After I purchased a nonstop flight, bundle package and big front seats, Spirit once again proves it is very last in service. Now, I've been bumped from my non stop, placed on another flight and no big seat. I learned from a Spirit agent that there is a non stop but no big seat. She escalated my case but the agent decided he couldn't help me, then hung up without trying to resolve my issue. I've been on the phone for 2 hours. Never again!

I used to be a fan of Spirit Airlines due to the low prices and on-time flights. This is the third time my flights have changed. They automatically change your flight with no say. And when you try and call someone about your concerns, they do not respond. This will be my last flight with spirit. Sun Country from now on.

This far more than the worst experience I've ever had since I started traveling. I never used to travel in Spirit before but due to the circumstances I opted to try it out (worse decision ever made). I arrived at the airport an hour before my flight, when trying to just drop off my bags, they said too late my flight was already closed. I tried to explain to them that I already checked myself online the night before my flight and they only need to take off my bags and let me go through security check point. They said no I have to rebook. When asking how much was for rebook they said $100.

No Matter how many times you cancel online, SPIRIT will REFUSE to accept your cancellation and Automatically renew your membership charging you a fee of $69.00. I have not flown with them in YEARS. This is totally unacceptable. I know I can not be the ONLY person who his having this experience.

I booked a flight on Spirit for the first time to travel to the Dominican Republic. I have a service animal that needs approval, so I submitted my documents well ahead of the deadline for travel. I was told I would get a response within 2 business days. I did not hear from them until the third day, when they sent me an email to check in to my flight which listed my service animal. I was able to check in.

We've been on many airlines and this is by far the worst. I understand everything being ala carte however the check-in crew wanted to charge us for bags that clearly met they criteria which we had to prove not once but twice. Ivette was extremely confrontational and spoke in another language to another crewmate about us which I find offensive. I don't care how cheap flights are from this company. I would steer far far away!

There is no way to contact them. You can buy a ticket online easily. You can (I think) cancel it with their SMS service, but that is it. Anything beyond that is not possible as their email form does not work because the Captcha is not set up correctly. You will match the Captcha image and it says you have not. I'm a developer who uses Captcha as well and it is something that you would absolutely fix when you realize that nobody has ever used the main way to contact your site for weeks. You have to assume they are aware and just prefer no contact. I had to cancel a flight in April 2020 due to covid (I think they canceled that flight anyway) and they would ONLY issue a Spirit credit with an ID a single email (does not show on my account on the site). The credit expires in September 2020, which does not seem fair as the situation has not improved and they are only booking out 6 months now.

During my return flight from Dallas Fort Worth to Tampa the flight was completely overcrowded. CDC guidelines for social distancing were not followed and every seat in the plane was filled to capacity. The people behind us were so smashed, the man in the middle could barely fit. I paid $100 for my husband and I to have premium seating and our seats were not cleaned. There was hair and food crumbs left all over the arm rest and seat. Now we both are experiencing headaches, body aches, fever and chills. This is very tragic. We are told to trust this company they they clean and sanitize and comply with guidelines but the plane was overcrowded with not one empty seat and not sanitized or cleaned and the flight attendants didn't wear gloves.

I flew from Ft. Lauderdale to Atlanta yesterday, 11 am, Sept 15th, 2020 and despite the pandemic and Covid-19 precautions, the flight was packed like a can of sardine. All seats were filled and tightly packed and absolutely no social distancing taken. How can the industry allow this?

I booked a flight for myself, my daughter and her baby on Spirit Air. Because of Covid 19, in February we changed the flight from March to October and they charged me an extra $8. Recently they informed me that the evening flight we booked was cancelled and we were transferred to a flight just after 1pm. I contacted them to say that was no good for us, so I wanted to cancel and get a full refund, and they refuse to give me any more than $8. It is illegal for an airlines to not refund the full amount of payment for the flight that has been cancelled. Not only that, they have not even told me if this new flight is more or less the same cost than the one we originally booked. They had no scruples in charging me $8. more for the evening flight! Therefore, what Spirit Air is doing to me is completely illegal. They refuse to give me my refund for the cancelled flight, and all this trouble is for $200.!

Customer support is absolutely horrible. I have been lied to so many times it’s ridiculous. I wish a government agency would get involved to review this company. Still trying to get a humanitarian flight booked over the last 4 months.

Spent hours attempting to book online However was constantly kicked off system however then a long 30-45 minutes on hold after calling And after assistance with booking I verified luggage was included. Received confirmation and luggage was not included. After calling again They stated this option is only available if booking online. Totally cheated me. No customer service whatsoever.

My fiancé and I booked a flight to Orlando with our 7 month old son.. scary.. yes! The customer service on the phone, the boarding crew, the flight attendants, (Kiara and Ryan) were a amazing.. On the way to our destination the flight attendant (I didn’t get her name) stopped and played with our son with napkins that kept him laughing the entire plane ride.. Helped calm us down dramatically..

I called to schedule a flight for my son birthday. Not only did I wait on the phone a whole hour with a representative that didn’t understand what was going on of how to book a flight. She booked the flight left me off of the flight with my kids. She never sent a confirmation email which made me worry. I called back now I’m on hold another whole hour waiting for a supervisor to voice my concerns. All I want is my money back and I’ll never fly with Spirit Airlines again. If I didn’t follow up with my gut feeling it would have been hell when I got to the airport.

Are you guys insane SPIRIT? Social is completely thrown out the window as well as any safety. I own a hair salon and can tell you that your protocol that you follow is not acceptable. If we have to social distance, so do you. Eliminate ALL sales of middle row seating as it is truly a "greed over safety factor." I feel completely uncomfortable and if I would have known that you truly like money over safety, then I would have NEVER booked with Spirit. Been flying you for years but this decision on your part is dangerous.

When changing planes from SJU to CMH at Ft Lauderdale this employee took under arrest my boarding pass and didn't want to give it back because I bought some souvenirs for my kids and my lunch me been a diabetic and refused to give it out until I pay $65.00 or lose the flight. And told me if I didn't like the customer service to change airline. His name Manny **. Is his name.

I bought my wife a ticket through Spirit Airlines on June 26th 2020. About an hour later I canceled the flight through their website. And have a screenshot to prove it, I canceled the flight a couple minutes later. She made another reservation and tried to use their so called credit I was supposed to have through Spirit Airlines, she was told that there was no credit and that she was shown as a no show on that other flight. I tried going through Spirit Airlines “Chat” on their web page since I could not get a hold of an actual person from Spirit Airlines, again they said she was a no show and again I told them I had a cancellation showing that I had canceled her flight but it fell on deaf ears, what’s funny I was OK to have the credit because I knew we would use it sooner or later but to tell me she was a no show when I have the proof and attempted to show Spirit Airlines several times and is just plain theft.

Easily the worst experience I’ve ever had with an airline! Female flight attendant was rude not only to us on the plane but her own coworker!! We were offered to fill out a credit app in flight if we wanted a Spirit credit card with the carrot of earning a free flight. Here it is 2 months later and There is NO record anywhere that I filled this credit app out.

I buy my ticket because I have a emergency need to fly to PR but because my Cov19 result not ready need to change. We’ll call multiples times. They tell me I need to pay but funny thing they hang up on me and for each call increase the price when the other airline that I pay for one of the way said, "No problem with reschedule your flight without any extra cost," Spirit want to charge me extra but extra for my first 2 call that the representative hang up on. Me and treatment like I told them something, "If we don’t buy ticket you don’t have a job. Be respectful." If I need to pay said nicely. No treatment Like fly is free. Your company should review the representative you guys used. They customer service is very poor and very unprofessional.

Without explanation my flight was cancelled. In fact they cancelled all flights going into RSW for several weeks. Just an email and No offer of assistance. I had to Scramble to book another airline. It’s now been 1 month and 3 emails later and I still don’t have my refund!!! They are certainly quick to charge your card when you book but are reluctant to give you the money back when it’s there cancellation. No regards that people have to pay for there next ticket. No Call, No Concern. It’s a sign of financial problems and Maybe they are going out of business?

I have had the WORST experience ever with An airline company. This airline company being Spirit airlines. I am a military spouse and also a DOD employee, I travel a lot. I have recently flew with Spirit in 08/01/2020 with my Emotional Support. I submitted my paperwork weeks ahead of the deadline needed. I had also called and spoke to a representative days prior to flying to be sure my paperwork was processed. When I called they told me that my paperwork was still in the process of being approved. I then advised the representative that I was concerned because the date was coming up soon, she said she understood my concerns and that she would push it up to a manager to try to get it processed faster.

The company says you can contact it thru text, WhatsApp, phone, email, and chat but there is no human response, it's all automated. This is because any human would feel shame to have to enforce their policies. They offer a full credit for cancellations when you are booking but don't say that it is only for future flights. If you try to use the credit you can if you're lucky and they sent you the confirmation code. If they don't then you are out of your money. Also, they don't enforce mask wearing in packed flights, negligently endangering lives. Kids, obnoxious adults, just don't wear masks or don't have them cover their noses and nothing is said to them. This is immoral.

I had my bags checked by Spirit airlines and I also had them rummaging through my bags. They left a note stating that my bag was checked by their security and I also had 6 shirts stolen. I will NEVER fly Spirit again!

Not only did Spirit provide the lowest cost on a flight, but they went above and beyond to help me. I have not flown in several years and I started getting motion sickness. Two different flight attendants brought me ice packs during my flight. They continually checked on me until we landed. I wish I would have gotten their names to give credit where credit is due, but I didn’t... Spirit will be my first choice when booking a flight! Thank you for making my flight more comfortable!

I fly this airline at least 2 times a month. I have joined their fair club, etc. The most recent two trips were horrible. The first trip two weeks ago I was forced to pay a baggage fee for a bag that fit the criteria of a carry one, ya know the one you can stow under your seat. $65 I was charged. I called customer service and was told he couldn't verify my story so they couldn't refund or credit me.

This is the absolute worst airline or so called airline in my 60 years of travel - PERIOD. A con game in my mind. Not only was the one and only round trip flight the worst experience with an airlines BUT... the membership fee - is AUTO RENEWAL...AND NO WAY I CAN FIND TO CANCEL IT EVER RENEWING. I took my only round trip flight in May 2019. Horrible... Smelly - rude people and I felt ROBBED with their membership fee garbage and limits on baggage. NOW... I FIND they have taken an ANNUAL fee for renewing a membership that I would never authorize.... They owe me $69.95. Buyer Beware... Spirit is a racket... They have terrible service. You can't send an email because the CAPTCHA is never correct. You can't get anyone on the phone. You have to message via Whatsapp or a number... You have no idea where or when or who to contact... I'm livid... This is a con game in my opinion. Reporting to the Better Business Bureau.

Horrible customer service. If you have any issues whatsoever they will not help you unless it somewhat benefits them and they are able to charge you extra fees to make extra money off you. Complete crooks, I have always and will always fly Allegiant rather than deal with them.

I fly with Spirit the most due to their low rates but recently have found out that maybe they are also under paying their employees. My husband normally doesn’t fly with me but have done it twice round one of them was with spirit. Which was also the only time we’ve ever purchased any food or drinks from any airline. Since then my husband bank card (since they do not take cash), has been charged twice for onboard items one was minimal he didn’t think too much of it but then again last night for $30 and when due to the world situation we haven’t done any traveling. And hard to believe that the amounts are so close when in April it was 3.00 and now it’s 30. Next they will prob try 300 but get nothing and spirit wants to handle all of this through What’s Up app or email but don’t answer my questions.

They literally have no shame. During the checking they told me that bag is little big but still ok to carry as free but at gate they told me the bag is too large and charged me $65!!! I told them that the lady told me the bag was ok to go for free but they just apologized and charged me shamelesly. Very dishonest company.

I had to cancel my trip to California in April due to the pandemic. Spirit did not refund my money. Instead they gave me a flight credit which is good for 6 months. I know for sure I won’t be able to use it as my financial situation is now completely different than it was a few months ago. I will not be able to travel any time soon. All other merchants/ travel agents were willing to work with me and gave me refunds, although their pre-corona policies stated differently. Not Spirit Airlines. They are the most customer-unfriendly airline I have ever dealt with. I paid them close to $140 for nothing. Never will I ever book with Spirit Airlines ever again. Disgusting!!!

So, Spirit Airlines oversold my flight to Dallas and offered flight vouchers as an incentive to catch the next flight. It seemed like a pretty good deal at the time for the inconvenience. I now know that it is a terrible deal since there is no actual way to redeem the voucher. When you get the voucher, they just have you use the 6 - digit confirmation code of your flight but when you try to use the voucher, it wants you to use a 17 - digit code that is nowhere on the voucher. The number listed on the website to call if you have a problem is no longer working. The text service repeats the same options over and over again. The general customer service does the same thing. So the only conclusion I can come up with is that the whole thing was a scam.

They left my disabled husband in St. Thomas and it was not even supposed to be stop when the flight was booked. The stewardess did not like service dogs so she said the dog was vicious when the dog isn't. They wouldn't let him board and said they needed to talk with him but kept him waiting until the flight left. Didn't allow him to dispute any of her statements. Forced us to find him transportation with another carrier.

I have traveled on different airlines for many years. I gave Spirit two chances and those two chances I thought I was going to die during the flight. The entire flight and landing was a nightmare. This airline can cause anyone severe anxiety.

I have flown on Spirit a couple of times and I got exactly what I was expecting, a discount airfare with no frills, which is okay because that is what I was paying for. However, as of now I will not book another flight with Spirit because they simply do not respond to customer questions or concerns when there is a problem. They have a completely automated system to file a complaint but it does not work. I have tried several times to use the system but it is completely useless. The email system did not work, there is no way to leave a voice message, and in short no way I have been able to successfully contact anyone to help me with my problem. If you are looking for a cheap airfare, Spirit is the one you want. But you should hope that nothing goes wrong because you will be sorely disappointed.

Made a reservation with Spirit Airlines to fly to LA and back to Raleigh over the weekend. Found out that I was flying on the same day and returning back that same day (Sunday). Immediately I called them to change my flight more than a month before the flight. They said the cost to make the change was more than the initial flight. Plus, they had my name wrong. The airfare was $226/-, the change was more than $343/-. I could still make a new reservation for that same date for the same low fare, but again I would be paying them double the price. They try to take advantage of you and it is not a good airline - WILL NEVER FLY WITH THEM EVER AGAIN!!

I was searching for the lowest price on flights for my next holiday. Then I hit this, I guess this was the best spot I landed at. It provides options which quickly filters amongst hundreds of airlines and returns the cheapest flights for your desired route in a flash. One of the best things about using Spirit Airlines is how seamlessly it fits into my trip planning process and when it comes to spirit airlines customer service, I found it very helpful; we can contact on 1(806)-256-8444 to get our queries resolved quickly.

On February 22, 2020 I checked into Spirit at Dtw. One particular staff member was so helpful and kind I just had to let you know. Maribella **. She made my nerves calm and her smile was very comforting. I wish everyone could be as friendly as her.

Baggage was lost on a vacation trip. Waiting time for research is super long. I did all my paperwork and submitted the claim with all the required documents and receipts, they only covered my clothes the items below $50.00. If you ever have a choice to go on any other airlines on this earth, please go without Spirit. It can do nothing, but ruin your trips/vacations.

Me and my friend were supposed to fly back home to NYC on 2/23, but they kicked us out of the plane and rescheduled our flight for 2/25 because my friend “looked sick and needed to talk to a doctor”. The doctor asked if we went to China in the last 2 weeks, the answer was no. However they did not allow us back on the plane, and my checked bag flew to Newark. I went to the luggage office to ask them to send my bag back, and no one was there even though it was during their operating hours. I called the number provided at the door, no one picked up.

I booked a vacation for myself, my daughter and two grandkids for April vacation as to not take them out of school. I have since lost my job due to the COVID-19 epidemic. I tried to cancel my flight to receive my money back to help support my household in these rough times and was granted a credit. All other airlines are slowly offering refunds due to the crisis the world is in but not Spirit. Do yourself a favor and NOT FLY SPIRIT. Fly any other airline in the world but them. They are NOT consumer friendly.

Excellent value for a no frills flight. Easy to check in and print your own boarding pass. Flights were on time and reasonably priced checked baggage fees! Baggage arrived with me! That’s always a plus!

Very good airline for the budget-minded. We fly with them at least once a year to Vegas from Detroit. Cost wise, no other airline comes close. You just have to realize that you have to pay for all extras. People are nice -- flights always on time -- clean planes...

I understand Spirit is no-frills airline, but in some regions it is the only airline that provide "convenient" accessible to other cities. However, the cancellation policy which nickles and dimes is crazy (name changes, destination re-booking, and the non-use of flight ticket). They need to allow more vouchers or credits to later use in most instances, instead of making money from tickets unused and changes. Their customer service should note the area and service usage of passengers. If know I will use this airline in the next three weeks, so provide me with voucher or credit for my unused ticket instead of charging me the cancellation. The flights are usually delayed or overbooked anyway.

I felt like I was in a nice restaurant as far as the service was concerned. On a different airline, I was given a cracker for a nine hour flight. On Spirit, for a five hour flight, stewardess came by about five times and had quite an array of food and drink. Got to my destination relaxed and satisfied. Go Spirit.

I was flying from Chicago to Houston on March 15 2020. The flight was delayed for 3 hours and kept delaying because of maintenance issues and this was not the first time for me flying with Spirit airline and the same thing happened. Why don’t they do regular maintenance and not wasting customers' time! I don’t get it. Also At the same time another flight was next to us departing to LA and they were delayed with us too. Not just that, they had us go out of the plane to wait outside next to the gate until they fix it. Just ridiculous and never flying with spirit again, and it’s not even cheap for this type of service. Besides that, the cabinet above my seat was broken and I had to call the maintenance to come open for me so I can take my stuff.

My luggage was lost and I cant really complain about that. They found my luggage and held it for me until I returned home 3 days later. Customer service agreed that I could shop for clothes and toiletries for myself and my daughter to last through my trip. The trouble started when it was time to refund my shopping. First they claimed they did not receive all of my receipts. I stapled them to my application, and I don't understand how they did not receive them all. I resent my receipts. The process took about 2 months to get my refund check in hand. When my concerns were escalated, the escalation team was very flip and took no responsibility for their lack of urgency in refunding my money.

This airline is economical but then you have to pay for luggage which brings up the price. And at the airport I was not able to purchase a luggage I was taking with cash. And it so happened that my credit card was not able to be processed. So I was lucky to have bought my debit card just in case. I initially thought not to bring the atm card with me to prevent it from getting lost. But if I wouldn't have brought that second card with me I don't know what I would have done.

I've flown them in the past and have had other incidents that have occurred, but this one tops them all. I booked the ticket on February 29th, 2020. Spirit took my payment and then never sent me the confirmation code to the flight. I have been trying for 13 days to get someone at spirit to reply as you cannot reach a human being. All I get are automated messages saying how they are so glad that they took care of me! **! I have informed my credit card and they are getting my money back. NEVER WILL I FLY THIS PIECE OF ** AIRLINE EVER AGAIN!

Got the flight from Phoenix to Seattle this Monday, I have been charged $65.00 for carry on luggage, which I never have that experience before with another airline, trying to call the airline, there is no real person to talk to, they are the worst airline in the world, I rarely have comment to anything but I have to complaint this time.

I fly regularly from IAH to TPA, round trip. Yes, the seats don't recline, they are narrow, the tray tables are tiny. BUT the flights last only 2hrs. and are smooth, even in bad weather, the pilots are skilled to give you a pleasant experience. Can't beat the price if you fly on certain dates and your schedule is flexible.

The rates are generally low during our city's busy season which is a big help for so many of us that are retired. It is definitely a low frill airlines but if the rates are low enough it’s worth using. There are enough people from all over the country that live here and they can all benefit from travel low fares if more cities are included in the destinations. This is what we are all hoping for that the airlines will expand to more destinations and continue low prices throughout the year not only during Busy season. The people here in Myrtle Beach and their relatives around the country would use the airline even more if the rates were low throughout the year and more destinations were added.

The plane wasn't clean, but the employees were a lot of fun and very pleasant. When I got home I found that my suitcases had been opened, someone had gone through my very visible body lotions, etc. and dumped contents on my clothes and books. Everything was a mess and Spirit would never address this with me.

First of all the check in was very fast and easy. My tickets were priced very reasonable. The main thing that I felt was unreasonable is the price charges for luggage. You are charged per bag including a carry-on. Every other airline I have ever flown on has allowed one carry-on bag, my laptop, and my purse with no charge. By the time you pay the charges for luggage you are not getting a cheaper price for the trip. They even charge for the snack and drink the other Airlines give as complimentary. The flight was fine. No problems or complaints. I would fly them again. I would just be sure to bring only one suitcase. It becomes to expensive if you have multiple baggage.

This airline offers low up-front prices for flights, but if you have not carefully studied all their unique baggage rules and added fees, you will be very unpleasantly surprised. The booking process for any airline always includes warning messages that there may be additional charges for baggage. Of course, that is expected. Unfortunately, we have never needed to know exactly how many and what type of bags we will be taking when we book a flight more than a month before our trip.

I booked a flight online and accidentally marked carry on bag instead of checked. I called to switch it and was told I could not on this reservation, but I could cancel the reservation and then select the correct luggage. It wasn't until after the reservation was cancelled, that I was informed that the flight was cancelled but the baggage fee was not refunded and now I was being charged an additional fee for the checked bag. Not only that, but since the first reservation was cancelled, I could no longer use the carry on fee. That was lost completely! I am out 90.00. After complaining profusely, I was offered a credit on future travel. However since I do not plan to travel within 6 months, this is worthless. I am out $90 because an agent offered to cancel my trip as a solution to my selecting the wrong type of baggage fee. As I found out the hard way, this only costed me more money.

I have had several flights with Spirit with mostly poor experiences. The last 2 were so close to the same that I felt that Spirit must be training their employees to supply the service that I have recently received. On both occasions, I or we were sent to the wrong area of service after having some kiosk issues. Then after waiting in line in the wrong line (as told to by the Spirit rep) the CS at the counter was rude and just indicated for us to go another Spirit CS rep where I/we had to wait in another line.

Awful, my husband is US military and we needed to get to San Diego by 11pm the day we had a flight with Spirit. We got to the airport about 130 PM Chicago time and was waiting for a flight with spirit at 357pm. It was approaching boarding time and an announcement came up saying "there will be a slight boarding delay" for the restrooms. Which is understandable because planes have issues sometimes. Long story short that small delay changed takeoff time to the next day at like 6 in the morning. While we were at the airport it was now about 440pm. I called Spirit's customer service line. A lady on the phone listened to me explain our issues and she told us she would make a note that we needed to be booked with different airlines so we could make it to San Diego that night.

I had a flight from Newark NJ to New Orleans and I checked my baggage in. I arrived at my destination and got to where I was staying and realized someone opened my bag, rummaged through it and stole two silver bracelets. I contacted Spirit and all I got from them was they’re not responsible for theft from baggage so pretty much what they meant is they condone their employees' actions and allow them to steal from customers. I will make sure I never fly on this lousy airlines ever again. Horrible airlines!!!

Spirit airlines is the worst!!! They make you believe that you are saving money, but then all of a sudden- after 3 previous flights with the same personal item- they flimsically change and ask for 65$ 'cause the tiny handle is only out by 3 cms. If it was a flexible handle it would have been pushed in but since it is plastic we can’t just push it in- although their measurement box is only half full. After you ask them for being reasonably flexible they go in the argumentative and yelling mode- and threaten you to take you off the flight 'cause you're complaining is apparently a “security hazard”. And their bullshit continues... until you pay them more money. They won’t even get a manager involved 'cause they feel all high and almighty... They should all burn in hell!!!! For ruining our trip and being sleazy in their ways of making you give them more money

On 2/18/2020 at approximately 3:22 Pm I was boarding a flight from Newark N.J to Fort Lauderdale. I was stop by a flight boarding agent and told my overhead luggage did not meet the requirements to board on flight and that I would have to pay 65.00 dollars or I would not be getting on the plane. When I tried to explain to the boarding flight agent she was wrong she became agitated and combative with me, I Keep quiet and boarded the plane after paying the 65 dollars. Furthermore I could not miss my flight and did not want to cause a scene where the police would be called.

I was scheduled to fly to Florida with my husband in February. Unfortunately I had to schedule a hip replacement and the doctor said I could not fly because I had to go for my pre-surgical the dates. I were supposed to be in Florida provided Spirit Airline with a doctor's note. They said they would look into it getting a credit for refund. Since then I had emergency surgery for a blockage in my intestines. I have an ileostomy bag which will be reversed in a few months. I explain this to Spirit and they refuse to give me a credit. They are giving me a future flight which has to be booked in two months. They apologized of my being ill however I’ve been trying to reach someone in customer service as I cannot book a future flight when I’m out of work from the emergency surgery. No one is helping me. If need be I will have to consult with a lawyer, since they are giving me no other options. Hoping someone can help me!!!

After purchasing two boarding tickets, my father and I went to check in and get our tickets... However, they overbooked the flight and robbed us of our reserved spots. They then charged us $200 to get us the exact same flight with the exact same seats, claiming that we were lucky to get them. The representative we spoke to interrupted us, gave us false information, and put us on hold for more than 35 minutes. This is absolute crap and we will never ever be flying through Spirit Airlines. A flight that was originally 400$ became 1200$ flight.

I purchased a two one way tickets on Spirit Airline using some of my accumulated miles for part payment. However on the first purchase after the credit for the miles the "AMOUNT DUE" was Boldly displayed as $95.60. The cost was itemized. Below that it showed a paid in full amount that was $170.60. There was no explanation for the extra $75.00 leaving me to think that the $75.00 was just what they valued the mileage I used for and would not be taken from my account.

Our flight arrived over an hour before our connecting flight. We sat on the plane for over an hour. I spoke to a stewardess who assured us the captain was in contact with the Spirit flight we were to board and we would not miss it. Arrived at gate and a spirit employee chuckled saying "you missed your flight". Took four employees we spoke to before getting flights for next day. No help finding a place to sleep and refused to comp a room. Was told we would have the upgraded seats we paid for. We did not get those either. Each employee you spoke to made it very evident they didn't care and we found out multiple times will lie to you just so they can be done. Day lost in St Thomas and out that Villa money plus incurred a $200.00 room in city we were stranded at.

OK FYI FOR SPIRIT AIRLINES- spirit allows you to fly with puppies in cabin for a fee and yes spirit is the lowest rated airline in forever but since they supposedly don’t hassle people about flying puppies I booked my flight to CA with spirit to pick up 2 puppies. I spoke in depth to many CS agents before I left to pay for the pups and make sure there wouldn’t be ANY problems. I knew there would be 2 pups so I offered to buy the seat next to mine to make sure there was room but I was told no. The policy is to fly 2 puppies in one carrier with one person buying seat. To make this sure to not be a problem I upgraded to the very biggest seat with the most room at my feet. I spoke in depth to CS about what carrier to get and was told to get a little larger carrier to accommodate 2 pups since their policy states you must have the 2 in one carrier.

They charge more each time someone books a flight! We have a group booked prices ranged from 250 to 350 dollars to go to same place plus baggage is extra. Then they changed our flight planes for their convenience but when I called to change the return flight per Spirit's request I was told because we didn’t take the 830 am flight we needed the 847 pm flight. I was told “oh it’s no charge if you fly the time spirit wants you to fly.” I explained we don’t depart our boat 'til 7am. We can not be in Fort Lauderdale at 830 am. I was then told I’ll be a 50.00 charge per person to change this.

I have been traveling with Spirit Airlines for many years from Florida to Atlantic City as I own a home in New Jersey. My last flight was 1/17/2020 and 1/20/2020. For as long as I have been traveling I carry one specific bag since I have clothing in my New Jersey Home which measures out to their personal items specifications. I have never been stopped with that bag or been questioned. I am also a Spirit card holder since I am a frequent flyer with the airline. Well on my return trip I was rudely pulled aside by the ACY ramp agent and told to place my bag in the bag check apparatus.

My family and I took a 2 hour flight this Christmas and it was a disaster. We paid for our baggage in advance, printed all of our boarding passes and showed up to IAH two hours in advance for a flight to DEN. We waited in line for an hour and a half just to drop our baggage off that already had tags on it. We were told by workers this delay was due to a shortage of agents because agents had walked out of work the day before. An agent told a customer waiting in the customer assistance line "We are not here to assist you" and proceeded to argue for about 10 minutes. We almost missed the flight and had to run through the airport with a small child.

Horrible experience from the beginning. They claim it’s the cheapest flight price. They treat you so cheaply for sure. We were flying back from Orlando to Houston. Their check in system is a jock. You will be charged for everything except breathing. No organizations at the church in. Their computers were broken. They delayed so many of us. We almost didn’t make it to our flight and when we did. The flight attendant were so rude and racist, she told us to get up from our sits to accommodate for someone’s pet. She didn’t ask us politely by requesting and if we don’t mind but in a very rude orderly manner and after we said, "No because you are not asking us politely," she called her manager to come and tell us we were rude and made her uncomfortable and if we don’t follow their rules they will take us out. Well we recorded everything and that upsets her even more so she asked us to get out before explaining anything to us. UNBELIEVABLE!!!

I decided to use Spirit Airlines as requested by my dad and his wife based on "price" to travel to Austin from Puerto Rico, and last minute received an email flight was delayed AN HOUR, not 10 or 20 minutes an hour which means they weren't going to be able to be on time for their next flight. Called customer service to see if any changes can be made to make sure they can take the next available flight from Ft Lauderdale to Austin. No one couldn't do it. Had to be at the counter when they get there Two seniors (one in wheelchair) and we don't know for sure if they will have an available flight to Austin. Not only that. Today also tried to pay for luggage online to save $10 and their website sucks, kept saying an error and when called customer service they told me to go use the mobile app, which didn't recognize the confirmation code requested.

I've waited at the gate for 1 hour and 30 min, and 20 min before the flight I see that flight is cancelled signed, so I walk up to an attendant at the gate and ask her "Is my flight cancelled?". Without any confirmation she tells me that my flight is cancelled and that I need to go to front desk to get this resolved. So I take my 2 sons (11 and 9) and run to front desk to find that there are like 200 people lined up to get their ticketing issue cleared. They were yelling and bags throwing to since airline was telling them there is no flight going out same day. Then I realize that they are talking about different city, so I walk up to one of the personnel and she was telling me my flight to my destination city was not cancelled and whoever gave me that information made a mistake but she wouldn't do anything and tells me to go back and line up behind that 200 yelling people.

They advertised a great deal if you sign up for their credit card. All a scam. And I spent many hours trying to sort things out between them and my bank. The total result of my time spent - nothing accomplished. And not even enough miles for a round trip ticket.

Online or app check in didn't work, super buggy. Spent a whole afternoon chatting with customer service and they gave me all kinds of stupid answers (like: "You have minors so maybe that's why you can't check in online"). Kiosk check in is extremely slow, like using a computer from the 90s. Bag drop off takes over 45 minutes even though you are already checked in! The level of inefficiency is hard to believe. My flight was changed (time and place of connection) and I wasn't informed, only noticed because thank God I checked in the night before. However, I kept getting emails about both flights (old and new) starting to board, etc. The level of nonsense is ridiculous!

I booked with Spirit in October for December. Now I regret that decision because my elderly mother of 72, 3 daughters and 2- 7 year old grandchildren is sitting on Baltimore airport due to a “missed” flight according to spirit. Received email that their 9:30 flight was delayed until 10:15pm. They arrived at the gate at 9:30pm only to see the plane pushing back. Went to ask spirit employees about what to do and was told they had to pay extra for a flight leaving the following morning.

I purchased Sears in the emergency exit so that we had more leg room. I traveled with my handicapped mother and special needs son. They sat behind my husband and me. I had no issue with Orlando. But in Atlantic city they made me move my seat and my husband away from my family that may need us because they said my husband and I are incapable of sitting in exit door. We will never fly or recommend this airline. We will contact ADA because we feel discriminated and we paid for those seats ed which they happily gave to someone else.

I flew in to New Orleans on Spirit from Chicago on Dec. 21st. Luggage was lost/delayed and was not received until Dec. 24th. I am military and had obligations that could not be fulfilled because my luggage had all of my uniforms and clothing. This was a horrible experience and disappointing to say the least. It was not a good start to a 2 week leave. I wore the same clothes for 3 days and could go no where. I will not fly Spirit or recommend to anyone.