Spirit Air Reviews

My flight was cancelled, they rebooked me with a connection flight, my first flight got delayed and so did my connection flight and Spirit refused to give me a hotel or food voucher even though I had been in between airports since 2pm Feb 1st till 11am Feb 2nd had gotten no sleep nor food. Every time I asked the person behind the counter how much longer they said one hour so I couldn't move even though it was delayed 6 hours. In flight I saw the snack prices and rather wait till the airport because I was expecting a voucher but no they don't offer those if the purpose of the delay is weather. If that is the case at least offer a complimentary snack. It's not my fault your personnel doesn't know the difference between just another hour and 6!

Avoid flying with this bottom-feeding airline if you can. Not only do they jam you for carry-on fees, you also have to pay for a seat!!! I recently booked a roundtrip ticket to Vegas. The outgoing flight was with American, and the return was with Spiritless. The following day, I had to cancel the flight. American was able to refund me the entire amount of the flight, but Spiritless told me that since it was more than 24 hours from the time I booked, they would keep almost all but $23 of the money I paid. Terrible customer service as well on the phone.

Was suppose to leave SDF at 7am - after waiting a hour on the plane they decide they need to De-Ice the Plane. Ok I get that.... However, they didn't start for another hour so finally at 10am we leave Louisville (3 hrs late). Spirit you have to do better. There is no reason you are not prepared and have to wait 2 hours to START the De-icing process. We are the 1st flight out.... You knew you were going to have to De-Ice.

I was trying to book a flight on Expedia. The transaction failed and did not go through. Spirit Airlines still charged my credit card for the full amount. It took me 3 phone calls and over 2 hours to request a full refund. The refund still has not arrived after 4 days.

I was booked on a flight set to leave Cancun going to Detroit (#286) on Tuesday at 11:30am. We started getting delay notifications around 10:00 am, the first being 30 minutes, then it went downhill from there. Once the plane arrived and we boarded, we taxied out to the runaway where we were alerted by the pilot after 30 minutes, that we were experiencing a mechanical problem and would have to go to a gate to have it corrected. After getting to a gate we sat on the plane for another 2:30 hours only to be told that we would have to be bused back to the airport and deplane. Then we received no updates or misinformation for another 3 hours.

I purchased my tickets online for $573.36. Leave on 1/1/2023 From PNS to Orlando MCO to Kansas. Return on 1/5/2023 from Kansas to MCO to Pensacola. On 1/1/2023 I got four messages that my reservation has been delayed. It was 2 hours delayed then I missed connecting flight in Orlando. The supervisor at customer service who name’s Lisa, was picking up two customers from different lines at the same time and she is a liar and so disrespectful, rude, and unprofessional. she was yelling, and screaming at me trying to force me to accept a flight on 1/2/23 9:45 pm departure from Orlando to Kansas that 24 hours more waiting time.

I've been flying for 25+ years and they are the worst. They cancelled on my wife and I because there was no flight crew, and they couldn't get us to FL (OH to FL) until 3 days later and our trip was 5 days. I paid out of pocket to get my wife to FL on another airline, they won't help with lost hotel/car fees and worst of all I missed my son's b-day. Horrible!

Spirit does one thing well: Advertise low prices. But unless you are using it essentially as a bus with just a backpack, by the time you include the add-ons (seat selection, flight cancellation protection, carry-on/luggage, etc.), the fare is about the same as other competitors; unfortunately, the service is severely lacking. If you just have a personal item and don't mind seats that don't adjust and the zero-amenities and pay-for-purchase beverages (including water) and snacks, then the price may seem cheap. Those kinds of things are fine with me, actually, so no objection there. But just remember how they get it that low: Sacrificing the customer experience in all other aspects. Out of our 4 flights (2 en route to the destination and 2 back), 2 were significantly delayed and 1 was cancelled and rescheduled, getting us home over 24 hours after the original itinerary.

On our flight from Detroit to Atlanta, we arrived at the gate and asked for our asdigned seats..There were atealdy printed with seats assingments 2A and 2C.. At time to board, the boarding pass didn't go through, so the agent took them to fix them then gave them back to us with seats 31A and 31B.. When I asked him why, he said "because you didn't pay for the seats" and starting giving us a lecture.. He was rude, obnoxious and LOUD.. He finally admitted and said he was sorry for changing the seats, but kept in telling us that we didn't pay for them...We didn't ask for the front seats l, they were preassigned to us. It was a humiliating situation and everyone was staring..And when he heard telling my husband I was going to complain, he took my boarding pass and made a note on my account and told me that he added a note since I was going to complain..

We got our boarding passes at 4:18 AM and our flight is at 5:15 AM. All we need to do is to hand bags and go to gate. Agent at the airport wontedly cut our line and brought other folks in and when we question him, He told us to wait for our turn and asked us to shut our mouth. We couldn't able to reach to the automated check-in place until 4:45 AM and automated check-in complained that we were late and had to see the agent. The new agent said, we have to re-book the flight for next day even though we have 30+ mins time to board. Because of agent added more people to line and his rudeness, we had to miss the flight. At the time of walk away from them, I asked them about return flight, They said my return flight is good and can still use it.

This was to be my 2nd time using Spirit. This is my first time booking directly with them. 1st time in October 2022. Little seats. Bring Neck pillow. No leg room. I kept getting a cramp for a 4.5 hrs flight. Pay for everything, bags $$$, wifi $, snacks and drinks $$. Good for cheap, short flight with only the free carry-on. On 1/6/2023 I purchased my tickets online for $448- Leave on 1/11/2023 From BWI to ATL to New Orleans. Return on 1/15/2023 New Orleans to Florida to BWI. On 1/8/2023 around 6 am to find an email that my reservation has been canceled.

No wonder people always say Spirit is the worst airline. First trip will be my last. Boarded our first flight at 9:30 AM and didn’t take off till 11, which meant we missed our connection flight. They didn’t have a flight for us until the next day, but our bags went ahead of us so now we’re stranded overnight without our luggage. They put us in a hotel which is the absolute least they could do, certainly didn’t do anything to rectify the situation like say, refund at least a portion of our money for the inconvenience. Every single employee we talked to was unhelpful or rude or dismissive, didn’t even bother trying to help us or apologizing. Customer service is non-existent. Listen to what everyone tells you and avoid this airline- It’s not even that much discounted once they nickel-and-dime you for every little thing.

Terrible customer service. I had a delayed flight from Chicago to lax that made me miss my connection in Vegas. I was rebooked for a flight the next day without my notification. It was a flight leaving Las Vegas 2 hours later that I wanted to catch instead, however counter staff at Chicago airport were unable to help. The Spirit Airlines people on the telephone were unable to help as well. I had to go to Vegas and hope for the best and risk being stranded. Wi-Fi sucks as well. No cost savings after baggage fees, etc... Avoid this airline.

Contacted customer service for help regarding my flight. Was kept on hold for over an hour, and once an "agent" answered they immediately ended the contact. Immediately put me at the back of the queue with a two hour wait time. Arrived at airport for my flight, and the boarding was delayed substantially due to not having crew available

Our flight was canceled by Spirit on December 26, 2022. We were told there were no other flights in or around our area for 5 days forcing us to cancel our trip. We were advised that the refund department would contact us within 7 days with a determination about our refund request. It is now 12 days later and we have not received a response. I attempted to reach them by phone and was unable to reach an agent because their messaging system wasn't working. I decided to use the online chat feature. I have spend more than 12 hours (3 hours on 5th and 9 hours on the 6th) waiting in the queue online and still did not get through to an agent.

So my son has been traveling as an unoccupied minor for 5 years from Fl. To Ma. Not sure why his father keeps getting Spirit as in the past we or he purchased Jetblue and never had an issue. Well I do know why. "It''s cheap." However, If you look at the fact you can't bring luggage without extra fees it really is the same! Last time I came I checked my son into the arrivals. I received his "unoccupied" boarding pass. Was issued a gate pass etc. Right when they were boarding the lady says, "Y'all didn't pay for his "unoccupied child fee"! They were boarding so I had no time to fight and paid. Called his father to find out in fact it was paid and matter of fact when we checked him in they gave us a pass with another child's name it (this was the pass they have them wear over their neck to identify they are riding alone).

Worst Spirit Counter staff award goes to Detroit D terminal 24th Dec 2022. You canceled my flight twice and lost my checked in luggage – How are you guys so good at this? Spirit Counter staff treats customers like $$$$, takes them from granted but still expect to have a job and get paid. Not just the normal reps but their supervisor, manager and station manager all lack customer service and communication skills. If your flights is canceled and you are stranded on the airport, it will take you 3hrs before the counter staff gives you fake names of managers that no one is heard of so you don't send in a complaint. When there is so much chaos why does the station manager need to sit inside his cabin instead of being available to answer question and take responsibility of his ill-mannered, zero motivated and rude staff.

This is a follow up to my previous review, read that review below. So our 7pm flight was canceled at 1am so we leave the airport and drive home. This morning I tried to contact Spirit customer No service. You can't speak with a live person, only a Chat. I was trying to get a refund. I input the info needed to process a refund but was informed "your flight was not impacted by a cancellation so refund was not processed." I requested to "speak" with a Chat Representative. Which that estimated wait time is 25 minutes. After an hour, still no response from the Chat rep.

On November 9th, 2022 I was due to fly from Cancun, Mexico back home to Los Angeles, CA. When I arrived at the spirit airlines gate they asked for passports. I provided my valid valid Canadian passport which I flew in from. The Spirit airlines customer service agents refused to let me on the flight due to me not having a valid US passport. They told us that they couldn’t allow me into the United States and that we needed to go to the US Embassy in Mexico in order to start the application process for a new US passport, which would take many days as-well as many accommodations to ensure our safety and comfortability in a country other than our own.

Worst airline in existence. I know they're cheap but it's not worth it. Not to mention the absolutely horrid service from the flight attendants on flight NK512, they're rude, refuse to assist or answer a simple question by stating "it's not my job." I don't understand how they're still in business. Will never fly this airline and neither will any of my employees.

On a recent flight I made to Colombia from the City of Atlanta last November 9... returning on the 18th, I had the most bitter experience in taking a flight with the famous Spirit Air. I have had the opportunity to travel to different countries including the USA with different airlines. We are talking about numerous national and international flights to Rome, Cairo, Paris, Istanbul. I have flown with Blue Jet, American, Southwest and others for more than 30 years of living in this wonderful land that is the USA.

I have flown fly Spirit-less Airlines a lot but I've had it. Spirit-less Airlines has become way overpriced for what you get. They now have ridiculously crazy expensive baggage fees. How can they feel that $79 for one bag is a fair value. They charge $99 for a second piece of luggage!! They even charge an additional $99 if your bag is overweight!! Stupidity, absurd. Their seats are now about as thin as they can get, similar to a seat in a go-cart. The tray tables are only the size of a smart phone!! Get a clue Spirit-less Airlines. KMA.

DO NOT fly with Spirit! They do not care about you as a customer and will gouge you for more money. I had to cancel a flight >30 days before departure. They charged $98 cancellation fee and then a $184 "spoilage fee." Then they wanted to put balance as credit. You will NEVER get your money back if you can't make your flight! Disgusting customer service policy!

Spirit is a joke. They don’t support service members at all. We were 5 minutes late checking our bags and we were told we needed to rebook our flights. When my husband handed his military ID to the woman behind the kiosk she quipped “You’re military. You should know to be on time.” It was insulting and uncalled for. When we called to speak with a manager, the representative on the phone refused to transfer us. As a military family, we are stationed away from loved ones and every moment we have leave to visit is precious. If you are military, please fly any other airline other than Spirit.

We were left waiting to board at the boarding gate with other passengers, but our luggage was on the plane. We found another airline to take us to Denver and when we arrived only a phone number was available to track our bag. We were told it was at the ticket counter which was closed. Using www.spirit.com/bagclaim for one week we never got a response. We called customer service who were unable to help us. I did receive a call indicating they had our bag and wanted to know if we wanted the bag shipped or left for pick up; we had no callback number. A week has elapsed since our bag arrived without us. We have been completely stonewalled and I have no hope of seeing our luggage again.

Spirit Airlines makes it so that you pay to check in your luggage given the packaging options that they have available online. This would be fine if they didn’t have one of the highest track records for losing luggages. I arrived to my destination after a series of unfortunate events by Spirit. For one, our gate was changed twice with Cancun, Mexico and then we were placed on the flight and taken back off the flight with all of our items because they forgot to do a security check from their last flight. If that wasn’t the icing on the cake, my luggage never arrived to Boston. I’m convinced that after all the gate changes, it went somewhere else and was likely taken. This obviously happens a lot since Spirit has a card with QR code for luggage issues that they pass out to customers— and then they quickly shoo shoo you away luggageless out of the airport.

After everything they don't even deserve a recommendation at all. My husband and I decided saving a few bucks would be helpful considering we were flying from out of town to a wedding and trying to budget for a hotel and transportation adds up. We had to leave from Seattle to Las Vegas (with a 4.5 hour layover) and had a connecting flight to Milwaukee from there. Well in Seattle our flight was delayed and pushed 4 hours and despite calling customer service and talking with the agent at the gate before boarding to change our connecting flight (as we were going to miss it) they had already switched our flight to the following day in the evening without alerting us! I've the intercom they said we should be boarding soon. They are doing some maintenance on the plane.

This the 1st time I took a round trip in this airline from Fort Lauderdale to Newark for 3 days with personal belongings. No problem with that in departure but in return they said I have to pay 99$. I asked, "I came with same but you didn’t charge me." They said they didn’t do their job there but now, "You have to pay if you want to go to the plane." How many personnel do not do their job there in this company. More Over I arrived at return flight an hr early with flight is also delayed for 29 minutes. After 30 minutes to speak to an agent they said I am late and I have to go to next flight which is tomorrow.

I flew Spirit airlines from Columbus, Ohio to Orlando, Florida. When we got on the airplane we noticed that the floors were very dirty. When I sat down in my seat, I noticed that there was vomit all over the side of the window. When I asked the flight attendant to changes seats there was vomit all over my seat. She merely said okay and turned her attention elsewhere for the next 2 hours. I had to sit in a seat that I paid $20 for which had vomit in it. We were absolutely disgusting when we tried to get some kind of resolution from Spirit airline. They refused. They told us to file an incident report which would basically sit in a file and nothing ever be done with it. I was hung up on repeatedly and when I tried to do chat with an agent we were brushed under the rug.

Spirit Airlines is despicable and there is no bottom in the depths of Hell this corporation will not go for profitability! I have complaints, want to share why my complaints are not being addressed and how their customer service is horrible. The worst was Spirit charged me an additional $99 for my checked bag when the weight exceeded their new limit.

We flew to Las Vegas on 9/29/2022. We were supposed to fly back to Dallas at 1:00 am on 10/2/2022. We decided to check to see if they flight was still on schedule at about noon on 10/1/2022. That is how we found out our flight had been delayed 19 hours, and was not scheduled to leave until 8:00 pm on 10/2/2022. We never received a notification that the flight had been delayed. We had to be back for work on 10/3/2022. We called "customer service", and spent an hour on the phone with no resolution. We went to the airport to see if we could get resolution there. They were absolutely no help. First we were told there were no other flights. Then they told us that they could send us to LAX and then we would have a connecting flight to Dallas.

They charged me triple for a luggage both ways. Every time you call them, you get a different information regarding a amount of bag paid and amount. Absolutely retarded personnel. I had 5 tickets I paid for, 2 people decide not to fly, so I told that to a flight attendant and that we will be using those seats for my kid to sleep in it, since I paid for them. And I was told that it's not going to happen since they have extra people waiting to be seated. To which I replied that it is not happening. They threatened to take us off the flight with a 6 year old and cancel our tickets. The worst experience I have ever had in my life flying. Trust me, and don't waste your money, they will rip you off one way or another and you will end up paying a price of business class and flying in a horrible plane.

This airline wasted me and my daughter's time with 8 delays! First time flying, waited at the airport 7 hours..Delay after Delay we were supposed to leave at 6pm. Now it's after midnight..Ruined our trip to Disney World, never even went, had to cancel everything! Am Furious!!! Flight 1879, from Austin to Orlando - 10/28/2022.

DO NOT FLY WITH SPIRIT AIRLINES, we book a fly Costa Rica to Puerto Rico and they have a escale at Orlando so the plane supposed to fly at 3 pm and after 3 hours waiting they told us was a delayed for weather, we was having the Conection flight at 11:59 pm boarding at 11:30 pm and the plane arrive 11:25 pm so we didn’t have change and we lost it. They didn’t care, they didn’t did nothing, no even a cupón for food. We lose more than $1300 because of this including hotel, car rental, and tours. After this they put us in the next flight and was stupid what they did, put us in a itinerary to Orlando to Baltimore, Baltimore to San Juan with only 15 minutes of change to board the Connection so was obviously that we will lose it again and we explain this and they didn’t care so we have to buy a ticket with other company and spend $450 more. This is ridiculous. NEVER USE SPIRIT AIRLINES.

Horrible customer service. They not nice. Treat customer like we're beggar. Cheap but ** like the word said you got what you pay for. I don't recommend anyone to do business with this Spirit airline. Hell no. I never going to use this company again. They're dead grab. And yeah, the cabin crew yelled at my 8 years old son because his back hurts and he had to remove the seat belt and was playing with his little sister.

Flying from Peru to USA in Spirit is not very good experience, they don’t allow you bring water to a 5 hour flight and when I request water they told me they sold out and if I wanna I have to drink sink. I never fly in any airline before that they not allow you have your own water or sold out. 5 hours flying no water, nothing. And always a drama inside. My flight was 11:30pm. Could not sleep because it was chaos inside with light on almost whole flight. No thanks you. Never again.

We were not late..We still had 45 mins, they overbook..so you can be easily smashed out of seats.. People very nasty and rude.. Terrible. Workers and supervisor did not want to be bothered or handle..our situation kept trying to get rid of us. And my grandkids had to experience..this **. Service..God is going to do something..This is all wrong taking kids money..Fraud double booking. Awful..We paid for our tickets.. Judgment does come from God look for it.. Spirit Airlines is the pits.. honestly

A very angry agent harassed us, was rude, angry, and without us knowing, canceled our flight. I got a representative on the phone and they in fact told me our flight was canceled and that the problem with baggage was the agent's wrongdoing. We got our tickets back, and would you believe the agent was at the plane door taunting us, saying that we are lucky we got back on and that she can get us kicked off again! Well I wrote to the company several times and they basically said, " too bad the agent was fine" so, first off, the price you think you get, add $$$. And the company allows their agents to do whatever they want. The company basically told me too bad, the agent was ok treating us like that.

Spirit Airlines seem to be the king of the bait and switch. I live in Florida and my sons live in NY and we decided to meet in New Orleans for my 60th birthday. I made reservations to leave on a Thursday night on a direct flight and return on Sunday night on a direct flight. I made the reservations in the beginning of July. On 9/27 they changed my flights on Thursday to an 8.5 hour itinerary that required me to have a 4 hour layover in Atlanta and my return flight on Sunday to a 9 hour itinerary with a 5 hour layover in Orlando. I could practically drive back and forth in those times, which I didn't want to do to take a weekend away. This also meant I would have to take Thursday off, which I hadn't planned. I followed the link, which only gave an offer of a credit even though I was entitled to a refund since the change was more than 2 hours. They did similar things to my son's flights, but they were smart and contacted them for a refund and booked on a different airline.

Airlines. I'm writing this review and contacting news station fox news in dfw. So me and my wife travel from dfw area to las vegas on 9/23/2022. We both had back packs that fit the personal bag criteria. No charge for these items. Departing las vegas to dfw I walked thru no problem same bag. My wife was single out behind me and another ** lady and ask her to pay for her bag. Realize we both have back packs but they made her pay $99 for her bag or they wasn't letting her on the flight, clerk Hispanic, two Hispanic women were causing a outburst in the airline counter refusing to pay. They had multiple suitcases with wheels. Guess what no charge. This airline has refused to give me my money back. So I promise you once I'm done with this airline they wish they would have gave us the money back. Don't single out ** people and ** people in line and not charge your own race.

Horrible customer service. They not nice. Treat customer like we're beggar. Cheap but ** like the word said you got what you pay for. I don't recommend anyone to do business with this Spirit airline. Hell no. I never going to use this company again. They're dead grab.

We were flying out of New Orleans, but we live in Florida, 3.5 hours away. We planned to arrive and get a nap because we were flying at 5am. So, on our drive there, we get a message that the flight that isn't for another 8 hours was canceled. They blamed the weather when we finally got ahold of someone (+40 min wait). The weather for both locations are clear, so I'm confident this isn't true. Anyway, now we are stuck with the following... driving back home, losing our first night cost for the hotel in Vegas due to the less than 2 day in advance cancelation, paying a fee for cancelation on the car rental and the cost of boarding our pets for tonight. So, not going anywhere but back home has already cost us over $300. I'll never use Spirit again and highly recommend you not either. What's worse is, the guy is like, "I'll just book you on the next flight" (14 hours later). Which, would still result in all of the same losses, but now require a hotel stay in New Orleans. I'm going home.

Worst experience in my life. I booked a flight from Portland Oregon to Las Vegas Nevada almost a month prior to departure. I booked this for 2 young ladies from Romania that worked with me over the summer. This is part of a college exchange program. These 2 ladies worked 7 days a week for the entire summer. This trip from Portland to Las Vegas was the first leg of their 2 week trip that ends in Maui.

Our outbound flight from OAK to ORD went well, on time, no lost luggage and considerate employees. However our flight home was delayed then delayed further, it seemed they thought the flight would go. So we went to the airport, turned in our rental car, went through check in, security and to the gate. Other weary passengers were already waiting and at 10 p.m. the flight was cancelled. There were no agents at the gate, no explanation of why the flight was cancelled. We reclaimed our luggage, went to the counter where no one offered to patch together a new flight to get us home in a reasonable time. We were only offered to re-book on the same flight the next night. They didn't offer to put us up in a hotel, and only gave a $7 food voucher per person. They would not refund the flight, only offer a credit voucher to be used on Spirit Air within the next three months.

This has by FAR been the worst experience I’ve ever had with a company. They left me STRANDED knowing I had no more money due to paying for their airfare, and refuse to issue a credit or a refund. Flight there was terrible!!!! Seats were big enough for a child, a cup of water to take my heart medicine was $3!!! The air conditioning overhead didn’t work, and the employees were so extremely rude!!!! It may be a cheaper flight but do NOT waste your money with this company. They are greedy and will leave you stranded.

Hurricane Ian caused the closure of Ft Myers airport from Sept. 27 until at least October 7, as listed on FAA’s site. I had to rebook my flight within 7 days of Sept. 30 or face more charges. Spirit charged me $297 to rebook my flight to Tampa, when it was supposed to be free. Spirit stated I could only fly to Fort Myers, Fort Myers is destroyed and airport not even open until??. Does it get any more brain dead and not customer oriented?

Never will fly again in this irresponsible airline. I was seated in front the first 3 rows seat 3A, and there were many staff as flyers, on the back of my seat (4A) there were a lady from Spirit staff coughing all the trip, with no mask, no covering her cough, I don't know if she had covid and was contaminating the inside air, nobody from the staff gave her a mask or ask her to cover her mouth, very sad to try for the first time this poor airline, uncomfortable, terrible, never recommend them.

DO NOT PURCHASE THE SAVERS CLUB! IT IS A RIPOFF. I purchased it by mistake and was told that I would have to cancel my whole flight to cancel the membership and there would be no refund. The Savers Club did not even make my flight cheaper. When I went back in to check the flight, It was over $200 cheaper without it. Called Customer service, who I was on hold for over an hour and a language barrier, and all they could do was put a non-renewal on it so it wouldn't automatically renew. The Savers Club Membership is a SCAM.

RED FLAG. I had the worst experience booking a ticket and trying to cancel within 24 hrs. This Airline is the worst experience that I ever had, they rely upon DOT policies and links that you have to open under a statement that shows "There's no fee to cancel within 24 hours of booking." If there will be an option to rate minus 5* that still will be not accurate.

I needed to cancel my Spirit Flight. I attempted from 9 in morning until 3 in afternoon. It took 7 hours. Then it would cost $99 to cancel my $72 flight. Expedia insurance coverage would not honor coverage until I cancelled the flight. So Spirit was changing me $99 to cancel which was required for my insurance to process my claim and I more than likely it would be denied b/c I was not dead, have Covid or go to war. Never use Expedia and never use Spirit.

Worthless customer service and worthless app. The flight was fine, but if you have any issues, don’t look for Spirit to help as they couldn’t care less. Baggage guidelines change mid flight, and their app doesn’t work. Fly elsewhere.

Do not fly this airline. Whatever you do do not fly this airline. Red Flag, Red Flag. Worst airline ever. No direction on how to check in, had to pay halfway through my trip home for my Fly rod case after being told I wouldn’t have to at my check in Detroit. Worst employees ever. If you're not rude and unreasonable you won’t work for Spirit airlines cause it’s a requirement. It cost more to fly once all the fees are added in. Just don’t fly if this is the only option.

The Spirit employee denied us to boarding on Dominican Republic, forcing us to stay one more day on another country spending money on Hotel, Transportation, meals and missing working days, and the company is washing their hand. Denied any compensation for all our expenses.

Total Ripp off. I was blackmailed into paying $ 99.00 for my carry on. It was not disclosed. What makes it worse is the attitude of the employees! They just laughed in my face. That is why Jet Blue bought it before going bankrupt! I was not aware how horrible this airline was. :(

My grandchildren were left unattended by a flight attendant in the Philadelphia airport. They were told to sit still by the flight attendant so she could go get something to eat. She was hungry. I contacted Spirit Airlines by phone on numerous occasions and I filed a complaint on the website 7 days ago. Was still no response.

We hopped on to our flight from Portland to San Diego and let me tell you the customer representative over the boarding crew was very very rude. We were travelling with baby and when we boarded our flight from San Diego to Portland they did not charge us for the bag because it was a personal bag and now the lady at the boarding gate made us pay $100 at Portland when we are flying back. Not flight itself was that expensive but it turned out a beautiful experience turning into terrible and then she wanted to charge us for the stroller too. Definitely not recommend doing such a practice for not keeping customer happy. Truly giving a chance to Spirit Airline is not the best thing we did boarding their plane. On top of that we being Indian felt treated like racist when a crew member asked us if we surely be changing our baby diaper in lavatory which is obvious… and she said this in such a bad tone. I truly don’t appreciate this kind of nature. My husband and I are surely not had the best experience.

Don’t think you save with this airline. By the time you’re done paying for ANY luggage on you, you have already paid more than the next cheapest airline. Might as well pay a little more at the time of reservation and not deal with this poor excuse for an airline. Service: HORRIBLE. Quality of travel: HORRIBLE. I heard from a friend who is in airlines business that Spirit purchases the oldest airplanes that other airlines pass on. So, safety is also a major concern.

So we booked our 25 anniversary to go to Punta Cana for a week. We went to the Philadelphia airport, checked our bag to go up to the counter and them say we can’t get in our flight due to the gates being closed. Then the next flight out was the next day and they were gonna charge me again after I had already spent thousands of dollars on this trip. I am upset mad

Spirit Airlines has the worst customer service I have experienced on any business. They claim they are a la carte airline providing the bare minimum for the best price. However after they are done with all the crazy fees,.

I'll never fly with them again, I just landed in Tampa and happen to check my luggage before we get our rental car. I thought I had hidden my diamond earrings well by putting them in my bottle filled with pills (stupid on my part). Somebody searched my things, took my medication and stole my earrings. I am very upset because they held sentimental value for me. I filed a complaint and they pretended it was my fault that some stupid ** that worked for them stole my stuff. They said I should've known not to put money, jewelry, electronic or anything of the sort in my luggage.

I initially scheduled a flight on 7/2 where I paid an extra fee $60 for an exit row. Spirit emailed an upgrade offer to bid on one of their “Big Seats” to which they accepted my offer of an additional $90 and assigned me seat 1F. Upon boarding the plane I scanned my boarding pass and was told by the gate agent that they had to reassign my seat since seat 1F was given to someone else. Rather than give me back my original exit row seat that I initially paid extra for I was given a seat towards the rear of the plane and was told I’d be reimbursed.

SPIRIT is the worst airlines you can waste your money flying with. I traveled from BWI with a small had held luggage free of charge onboard American Airlines. When I was returning back from Texas, I used SPIRIT. They began asking me stupid questions if I had used them to travel. When I said no, they said the small luggage I traveled needs to be paid for. They charged me almost $100 for a luggage which I had traveled with free of charge. Remark. Poor customer service, rude and arrogant...

Is one of the worst experience I have. We fly from LaGuardia airport to Miami international airport. We pay online for check in luggage. When we went there they make us pay for like one or 2 kg. It was like over way. We pay $178 extra. We have carry-on. It was a very small. We have to pay for that too. To make a long story short there was no service. No snacks. Very rude. We came back with Delta. It was serve snacks. They were going around and asking everybody if you need anything. We’ve had the same luggage. We pay $60 with them and with Spirit It was $278. Rip off. Really really ridiculous. Not acceptable. I will never ever fly with spirit again. Delta is the best. Don’t make the same mistake I did.

DO NOT FLY THIS AIRLINE! I don't know if one more bad review for Spirit Airlines will make a difference, but here it is. I'm not the type of person that fills out reviews but I feel this is my civil duty to help the next person make an informed decision. I was flying from Orange County to Denver with a layover in Las Vegas on 8/5 and the flight was delayed an hour, making us miss our connecting flight to Denver. The attendant at the counter promised us a voucher for hotel and transportation which we never got, she said we will have it within minutes and it never came. I had to scramble to find a hotel for me and my daughters near the airport to have a place to sleep and be at the airport the next morning at 6 am to fly home.

We’ve had the worst experience. Between penalty fees, online service and last but not least bag check keep away from this airlines is the worst of the worst. I try to change my flight. They booked different days. I had to pay more after at the bag check. Customer service has a nasty attitude. Please KEEP AWAY.

On July 8, I took my 62-year-old father and my nephew to the John Glenn International Airport in Columbus, Ohio for their returning trip to Burbank, with a stopover in Las Vegas. My father doesn't speak English and because he was traveling with my 4 year old nephew, he asked me to go with him to help at the front desk printing their boarding pass. Although we encountered traffic due to a car accident, we arrived exactly at 2:45 pm if not 2 minutes earlier. I had to wait for the customer service (a lady) to help us and when she arrived she asked if we had luggages with us, but I told her we did not and that my father was leaving, not me. She asked if we had the boarding pass but I told her we did not and that's why we were there for! Then she immediately told me that my father had missed his flight and we had to make another reservation for a different flight.

I kept giving them chances because of price. Nothing is worth the agony of flying on their buses with wings. Flight was delayed over 8 hours, they offer nothing and I mean nothing, to the passengers. The seats are the most uncomfortable things I've ever sat on. The staff is rude, they REALLY hate their jobs. This is the worst airline EVER.

Our family was notified that our father had reached his end of life, and only had days to live. I had booked a trip to Las Vegas but had to cancel due to the circumstances. My father passed away 5 days before my trip. After explaining this to Spirit Airlines, they denied credit to reschedule our trip. Frontier on the other hand, gave me credit for future use, as well as Bellagio Hotel in Las Vegas, they refunded the whole amount.

We purchased a package to fly to St. Thomas on July 18-22. We flew United to St. Thomas without a flaw. We stayed at the resort chosen and had an amazing time. On July 22nd, we packed our bags and headed to the airport for our return flight with Spirit Airlines. We had a connecting flight from St. Thomas to Orlando and from Orlando to Newark, N.J. We got on the first flight to Orlando with no foreseen problems. It’s 2:30pm Everyone boarded the plane and the pilot announced: "We will have to fly to Puerto Rico in order to fuel the plane. Sorry for the inconvenience."

We had a round trip from KC to Sacramento. By the way, you have to pay for your seat in order to reserve it. The seat in between my kids was blocked. At the airport in Sacramento, I asked the agent if that seat has been taken. She said it's open, but when you go to Las Vegas (McCarran) go to the agent and ask if you can be assigned that seat. Since she can't access their system. I said, ok.

Requested a flight cancellation within an hour of booking as I found a better option. After multiple emails, spirit has refused to refund me and has given excuse after excuse. Poor customer service department and guest relations department. 100% do not recommend.

This flight was cancelled twice due to mechanical issues.. Boarded plane both times and had to deviate due to multiple Issues. This left us stranded in Las Vegas with no other flights going with a 2 year old. Their customer service was the worst I have ever been around. I had an employee threaten to fight me because I asked about a stroller for my kid. The meal vouchers they offered either didn't come or didn't work. They were out of hotel vouchers and we had to book with another airline just to make it home in the middle of the night with a 3 year old. This airline is horrendous. Their service is way below what should be allowed. All in all between my friend and I and family this cost us an extra $5000. The airline could offer little at the airport and their supervisors were Also useless as they could tell us to go online. Their chat people are clueless as well. They ruined an otherwise great trip and our wedding weekend as well.

Airfare dropped on tickets I purchased so I called to get credit for the difference. Price dropped $130.00 and was told because I was less than 7 days from flight they would have to charge me $79.00 to get credit. After they played around with my round-trip fares they gave me only $19.00 in credit. Never again Spirit Airlines... Stay away.

I am 2 days away from my flight and already regret flying Spirit. The website gives one price for baggage. I called yesterday to get an exact price and was told it would $90 the website lists $76. Today I called back after picking the luggage I would need, and the price went up to $140. The only explanation they could give me was luggage is 1st come 1st serve and the fee fluctuates. I will NEVER fly Spirit again! When I fly Southwest, I take a check-in bag and a carry-on backpack and am NEVER charged. I should have stuck with Southwest. NEVER NEVER NEVER EVER again will I fly Spirit. Can't wait to see how my trip goes .*MAJOR EYE ROLL*

When boarding my flight I was trying to put one of my bags on top of my seat, I heard someone yelling from the middle of the plane but I didn't think it was for me, I continue trying to fit my bag when a very rude flight attendant came to me and said, "Hey! I'm talking to you! We are saving those for bigger items, put it underneath the seat in front of you," I had two more bags with me so I tried to do it but it didn't fit, so I put it in the cabinet on top of my seat. The flight was full and the spots were filling up very quickly. A couple of passenger put their bags next to mine with no problems until the bin was full.

They cancelled our flight three hours before departure. And rescheduled the flight altogether in different airport which 40 mins away from the original airport. The staffs doesn't speak English. They are very rude. They didn't address our issues. They just kept saying weather as an issue and never gave a solution to it. They charged hell lot of money. They were extremely rude and they don't speak English at all. Worst airlines. Please do not book tickets in this airlines. They suck.

We were taking a vacation with our 11 year old granddaughter from Texas to San Diego. When we were about an hour away from the airport we received a notice that our flight had been cancelled. Spirit did not offer any alternative options, so we were on our own to find a flight to San Diego. There was absolutely nothing available, so we ended up flying into Los Angeles and driving to San Diego. It took us 22 hours from when we left our house in Texas to get to San Diego. We could have driven it in 17 hours!!! Also, the rebooking of the flights, parking and rental cars cost over $1000 in addition to what we had budgeted. There was never an "I'm sorry", or "How can we help?". On the other hand, the new airline we booked with had to delay our flight and we received $300 in vouchers from them. What a difference!! Never again will you see us, Spirit!!!

Personal item was charged even though it was SMALLER than the dimensions of 18x14x8. They charged me 84 dollars for that bag that I measured with a ruler before I brought it to the airport. Their boxes are shaped smaller so your bag won't fit in there on purpose, so that way they can charge you for a bag that should fit, which is absolute fraud. Poor disability aid as well. They saw I had a cane but didn't bother to help me put my bag in the overhead bin even though I could have fitted it in my seat. Was also completely ignored on the flight. Boarded last even though I have mobility issues. Didn't ask if I needed or wanted anything during the flight and was just completely ignored. Will NEVER fly with Spirit again. Ruined my trip completely. I'm sure they will charge me for my correctly sized personal item once again. Always bring the smallest bag you have because if you have a small purse they will charge your bag.

I flew out of Orlando on 5-29-22, going home to AC New Jersey. I landed but my luggage never made it. I'm still trying for my bag to be sent here to AC. I have my medication and car keys in there. And spirit in Orlando just won't put my bag on a fight to me after I paid 63$ for them to do so. I've been on the phone for 4 days and nothing! I'm just NEVER EVER FLYING THEM AGAIN, I'LL PAY MORE MONEY FIRST!

This company will charge you for every little thing!!!! The girl at the check in desk charged us 10 dollars per person just to check us in. Not including charged us 140 dollars for one bag that was 49 pounds. The WIFI isn't free on the plane nor any type of condiments. It is very crowded. They took 2 hours to get us our luggage after our flight landed. They leave 20 minutes before scheduled time to depart which caused all kind of people to miss the flight along with they weren't allowing people who prechecked in and pre checked bags to go through an express line you had to wait with people who hadn't done ALL THESE THINGS!! WHAT'S THE POINT OF EVEN CHECKING IN EARLY OR PRECHECKED BAGS!!! THE CREW WAS SO RUDE IN THE AIRPORT!!

Canceled our flight. Lied to us. Said it was canceled due to weather yet several other airlines had flights to the same destination. Would do nothing to assist us in obtaining another flight. Cost us over $2000. For a one way flight home.

This is going to be a little long, I am sorry. Our flight from Orlando to Philadelphia was scheduled for 5/22 5:30 am. We arrived at the Orlando airport around 2:30am to check in our bag. Around 3:30am while we are wait in line. They announced our flight was canceled without any reason. Everyone on that flight had to go to a different counter to get rebooked. My wife was freaking out, we have a 2-year-old and a 5 yr old, also our 76 yr old grandma is with us too.

I selected Spirit Airlines for the first time as they were the only company offering a direct connection between Milwaukee and Orlando. I booked 4 seats on 1/25/22 for $1,262 with their bundle (not really a low cost, that’s OK for a direct connection) and for a trip scheduled on 5/13-18/22. They then changed the flights 3 times including the day of return on 5/18 to 5/19. When I asked to change my itinerary to get back on my original schedule, I was told that that flight on 5/18 was cancelled and so I had to pick up Chicago instead of Milwaukee, which I have accepted. The fees for editing my itinerary were $752 for the 4 seats (60% of original price, plus cost of rental car).

They cancelled my flight and never sent an email with a plan (B). I questioned why they did not notify me. They stated they sent email, but it was incorrect email. My credit card had to stay on line for over 40 minutes to verify refund. I am not sure what my writing will do for other customers. But they should not book with Spirit. Thank you.

Horrible Airlines ever....They are a rip off and I've reported them to the Better Business Bureau. I I thought from the last time that maybe it was just the day, but I used them to fly out from Puerto Rico for my grandmother's funeral and they rip me off for 674 and I left a day later. Please guys just save extra 100 and used another airline. The tickets are cheap yes but they will take advantage of you in every way they can.

I had to cancel my flight due. Six full days before departure I’m trying to get a refund since I purchased the trip insurance. Their system is a chat feature where you have to talk to a bot and answer multiple questions about your flight, issue, etc. then the bot can’t help so they transfer you to a person where you have to reexplain everything. It’s quite obvious their customer service reps are just copying from a template - they forgot to change things like the date and stuff when talking to me so I had to request they correct those for my records. An hour and a half later, I was told to expect the refund. We’ll see. At any rate, it should not have been this hard to cancel a flight I had insurance on. I will be avoiding Spirit Airlines now; I’d rather take a car, bus, or train at this point. Avoid the headache. Avoid Spirit Airlines.

Spirit left 4 of us stranded in Florida! They just canceled our return flight to Dallas, with no details or explanation. Customer rep for Spirit was very rude and the airlines will not refund our money for our return tickets or our baggage fees. Do NOT! Fly Spirit!! There definitely needs to be a 0 star rating!!

Spirit Airlines is the absolute worst airlines ever!!! However one thing you can count on is their inconsistency. My flight to and from Las Vegas was the worst airline experience ever, there must be some type hiring criteria that you must be unprofessional, unreliable and very very rude. We got charged a carry fee for a bag on our return flight but not on our initial departure. I personally witnessed a gate attendant slam a door in a passenger’s face. Another gate attendant not in uniform rudely ordering a woman to put on some clothes. I will highly recommend no one ever fly with Spirit again, I surely won’t.

I am a senior citizen. I made these reservations to attend a memorial service in Michigan. After I made them they kept on changing my reservation until it was changed to a time so late that I could not get a pickup from my relatives. During the Chat session they said they would refund my money, which I needed for another flight… Later I found out it was a “lie” and they only applied funds for future flights. This type of thing needs to be address to protect our senior citizens. Some type of warning against this airlines for lying and deceptive practices needs to be published make seniors aware.

Spirit Airlines is a nightmare!! They overbook and will give your seat away. This happened to me in March along with 10 other people standing at the gate with our luggage on the plane saying the flight was full. I paid for my seats more than a month prior. We were standing there in disbelief!! I have spent almost 2 months trying to get in touch with customer service/guest relations and still no response. I personally know 8 people that had a last minute/sitting at the gate cancellation within the past month. At the time they were supposed to board, Spirit announced they didn't have crew or cancelled for unknown reasons. STAY AWAY from this airline, it will cost you more money in the long run.

I will advise anyone to never trust Spirit Airlines. I'm educating you today because I got railroaded for $410.59. This is what Spirit do. They advertise a flight at a good rate for the times you looking for. Then three weeks later you get an email stating that you have changes to your flight. The flight they change your times to is some off the wall times that you are not interested in. You then go to the website and all the new available times for your trip is absurd. Then you call requesting a refund and they state you have 24 hours of booking to cancel your trip with full refund. This is some crap because I'm not the one who requested the change.

Dreadful experience with this airline. We requested a credit extension for our flight that was cancelled due to the pandemic. We were told this was approved and would take 6 days to be received on our account. We therefore waited to book our flights, and the prices increased significantly - after 6 days, we called again and we were told the request was not approved and still under review. 2 weeks later the flight prices had risen so much our family holiday was ruined. I tried calling the airline customer services multiple times but they continued to hang up on me. Awful customer service. Do not recommend using this airline.

On our way to the airport, they sent an email cancelling the final leg of our journey due to "weather". There was no weather and all other airlines were flying. By cancelling for that reason, they have absolutely no obligation to the customer. In a panic we spent hours finding and securing seats to get us to our destination at double the cost. In the process, they held our bag and threw it in a storage locker instead of attempting to get it to us. We called all week and nobody answered or returned our calls. We had no eye contacts, meds, clothes, toiletries etc, etc.

My 68 yr old mother is stuck in the Sacramento airport and Spirit is telling her that they sold her ticket. Then another associate told her that they overbooked their flight, so it’s first come first serve. They booked her out on leaving Saturday. Wtf kind of business is this!!!! I’ll be calling the BBB immediately tomorrow morning and anyone else maybe file a lawsuit for theft. Booked this flight well over a week ago!!!! All emails go to my email and they couldn’t even notify anyone…. Smh.

I never was able to step on a Spirit flight but I’ll never book with them again. I got to the airport for my morning flight where all alerts and messages said my flight was on time. I punched in my confirmation code at the Kiosk and was alerted there that my flight had been cancelled. I was rebooked for 7 hours later that day. I got back to the airport and my flight was good to go. However, at the gate, boarding came and went and we just sat. Two hours past our scheduled boarding we were told they were waiting to see if they were going to get a crew for the flight. After more waiting, we were told our flight was once again canceled, now because they did not have a crew. I never stepped foot on a Spirit airplane and never will. Please don’t fly with them.

DO NOT FLY SPIRIT NO MATTER WHAT THE PRICE IS. This is one of many trash experiences I've had with spirit. I'm a young single traveler wanting to see the world so naturally I want to cut costs whenever I can but this airline is not worth cost cutting. I'll give you 2 examples then my final and most recent which has led me to say "you know what, I'd rather pay more".

This was our first time flying Spirit Airlines and it will be the LAST! I am very doubtful this airline will stay in business unless they change their customer service and efficiency. Our fist flight was delayed 5 hours, no warning and no updates as to why. This was fine. We understood things happen and let this go, even though we almost missed an event we were flying to. Our flight returning was canceled a little over an hour. Again no warning and no explanation. We were routed to another line where we were supposed to change our flight. We were then notified after standing there for an hour that we were in the wrong line and then rerouted us to another line to find out ALL Spirit flights were canceled.

Please… Please… Please do NOT fly Spirit Airline even if you save lots of money. They have the worst customer service ever. My flight on April 1 from Fort Lauderdale to Chicago was cancelled and I stood in line at airport for hours to rebook my flight to only hear that they will offer a flight on April 5 otherwise, I am on my own. I had my 72 years old mother, my wife and 4 young children with me. This was at 11 pm, we weren’t able to find available hotels or rental cars, everything was sold out. all my attempts to speak with customer service agents at the airport and on the phone failed, they offered no help whatsoever. Absolutely useless and disrespectful to any human being.

Spirit cancelled my flight and I missed an important family event. They cancelled the flight because they were oversold. They are not refusing to refund my money. Please do not use the airline. This was my first time but now I know that they do this all the time. The only way to make Spirit to understand that they are defrauding people is by not booking with them.

Today my family vacation flight to Florida was cancelled. Originally, we were supposed to fly out today (on a Sunday) and back on the next Saturday. I tried online to rebook at nearby airports, but even though there are 4 other airports within a 4-hour drive, I was not given the option to select them. As for a different date/time, the next available flight out was Friday which wouldn't work at all given I'm flying back at 6 am on Saturday. I searched online and could see that I could book flights that were not showing up as options online when attempting to rebook, so I called customer service. After a 1 hour and 10-minute wait time, I was connected to an agent that was able to push my outgoing flight back 1 day from Sunday to Monday which I was thankful for.

Booked a flight for a health reason. Cancelled my flight nearly minutes ago. They ruined my health, they ruined my plans, they don't care anything, they don't give a ** to passengers. They don't deserve to serve to American people.

I checked my baggage & it ended up on a carousel at the layover. It was stolen & rummaged through & I was notified by police. Spirit needs to return my baggage. After following protocol for claims there's still no Response, communication, & still no baggage returned. It's been 2 days now, countless calls, messages, and still nothing from them.

Bought 4 tickets for $88 a piece to fly from st louis to orlando round trip. It cost $600 for bags. I didn't realize you have to buy a seat and now am expected to seat my juvenile kids next to a stranger.

The flight was originally departing at 7:32 for 9:47, but due to trouble at TPA, the crew from TPA to CAK (272) didn't leave TPA until 8:28. OK, delays happen, I know that. The problem is that they didn't tell us until 11:20 that the flight was cancelled because the crew timed out. Now, I also get that crews time out for valid reasons, and support that. But the thing about timing out is that it's literally as predictable as the passage of time itself. From the moment the crew left the ground in TPA, Spirit could have done the math, realized that the crew would time out and, even if they couldn't find another crew, at least tell us what was happening 3 hours earlier.

Spirit smashed up my suitcase in 3 different places. (Looks like they dropped it from the plane onto the tarmac). Then, at the baggage claim, when I tried to report it over the phone, they shamelessly said I signed a waiver for "pre-existing" damage! Then when I left my number for a call back, they never replied even after I made 3 calls. I will never fly Spirit again or recommend to my friends or family or anyone else. A company that can shamelessly say I signed a limited Liability release for pre-existing damage is dishonest and a scam in my opinion. Spirit is just one horror story after another.

Worst company ever!!! We don’t receive any email confirming our flight and what the luggage policy is… we get to the airport and have to pay a fortune for each bag AND on each Connecting flight! A fortune with very impolite staff. Worst is yet to come… For the flight back from Dominican Republic with a connection in Fort Lauderdale, there’s a 4 hour delay (minimum... We are still waiting!!!). We won’t make it for our connection to LAX… And there’s no more flight today. Solution from Spirit: none!!!! “Do you want a reimbursement?” Yeah… Sure…we want to be stuck in PUJ with our 2 kids!!! Oh no… Looks like we will be stuck in Fort Lauderdale with our kids for the night… And no hotel!!!

I usually do not have an issue with Spirit but this was beyond anything I have experienced. On my return flight the boarding staff was extremely rude to almost everyone. The baggage line was ridiculous as they made almost every person check their free carry on to see if it was going to fit perfectly in their carry-on box. One lady was even in tears because they wanted her to pay for her purse! Even my own 12 year-old nephew was subject to this as he had a half empty duffle bag. So many people simply could not afford to pay the $79 fee at the gate and it broke my heart to witness this. My nephew's sister almost threw her own purse in the trash over this fee. Luckily we made room in her brother's bag for it. Poorly done service to say the least. Next time I fly with family it won't be Spirit!

Save your money and time with this airline. They charge for everything. Do not tell you what to can bring on the flight and charge you for the smallest items at the gate. Will not work with you either to give you a refund or a credit. Lesson learned though. Will never go back to them. Charge you for drink, snack, seat, carry on and even wifi. Flew back with American and was not charged for any of these items and still paid the same amount for the ticket as spirit. You are not saving money. You are spending more than you anticipated. Hope they go under for being a huge ripoff!!!

Our flight was supposed to leave Las Vegas to San Diego at 6:00 am and get to San Diego at 7:22 so we could catch our other flight 9:20 am from San Diego to Des Moines because Spirit didn’t fly into Des Moines. Well flight is delayed over 3 hours and spirit offered a refund and a $50 voucher. While I had to come out of pocket another $250 and spend another 9.5 hours in the airport. I’m glad they were sorry. Never again. I understand things happen but not even to compensate or put me on another flight to get home.

Planned a trip to Vegas almost 2 months ago. Spirit Airlines canceled the flight less than 12 hours before we were to leave. No reason and offered a flight that cut my 4 day trip to less than 2. Try to get a hold of them, what a joke. Ridiculous wait times only to be told to go to the website. Why is it acceptable to run a business like this? No weather issues, not sure why flight was cancelled. Family trip to celebrate husband's birthday. Family is celebrating and husband is not there. Missing dinner at a world class restaurant. Can't book a last minute flight as it is cost prohibited. All I hear is "sorry for the inconvenience." Not sufficient! Oh, they offered a $50 voucher to be used by May. I did get my tickets refunded (like that should be praised?!, No expected!!). Again, what a freaking joke!

They canceled our outbound fight from St. Louis to Cancun last Thursday the 17th. Ten hours before departure we get an e-mail. Blamed it on weather. Ruined the entire vacation package through Apple Vacations. No other flights out would work with our work schedules, so we just want our money back. Now we are getting jack around from Apple, the resort, and Spirit Air. And we paid for the travel insurance! How hard can it be to get a refund from Apple, and the airline? Does anyone look out for the consumer anymore?

Every time I fly with them they leave and land on time. My last flight we were in seats all the way in back with no window. They got our seats changed in an already full flight. They are always friendly. I've yet to have a problem with them. And their fares are always priced right.

My rating comes from the Guatemala Airport with Spirit Airlines Manager. I give it a 1 for the manager being the worst to represent spirit. I had a Priority ticket and when they called the other zones. I thought perhaps I missed the call so went to the Gate agent in which this was the General Manager. I notified him having a Zone 1 Ticket if allowed priority boarding. He asked to go towards the end of the line. Basically he did not want to honor the ticket.

These people cancelled my flight 1967 literally hours before, not even 12 hours. They ruined my new years eve. I won't be able to see my parents. I took off work, request vacation, my wife had to switch with someone to get off, all of that wasted over the incompetence of Spirit. To add insult to the injury they put me in another flight without my consent, nooooo, give me my Money back!!! I hate you!!!! I will never again use Spirit Airlines, I rather walk barefoot to my destination.

Spirit lost my luggage. I never got it back. I called every day and was promised return calls but never got any return calls. I do not plan on flying with them again, and their claims process has been very difficult.

When we arrived at Burbank Airport Spirit Airlines had 2 Chinese attendants who started off saying, "You too late to get on." We still had 55 mins till plane took off. They said, "No you can't get on plane. Go to another airline." They kept my Money. Refused another flight.

VERY uncomfortable! No communication. Our gate was changed 4 times in 45 min! We left over an hour late and no one bothered to communicate the new times. Finally get on the plane to just sit there and not move will still no communication! I will NEVER fly this airline again!

My round trip started with a departure from LAX on 11/20/21 to Colombia. My flight was at 10 p.m., and I arrived at LAX at 7 p.m. When I was checking in my bags, I was informed by a Spirit employee who was assisting me that that I needed to fill out an MIG form 24 hours before traveling to Colombia. Since I was unaware of this form, and it was not completed, my trip would be postponed to Monday 11/22/2021. I asked to speak to a supervisor, Spirit did not inform me of this form through any of its communication via email, and it was not listed on their website.

Let me start when my daughter in law went to book the flight for her, my son and grandson, they were only able to book for my son and grandson and then told her the flight is booked after we both asked the guy if all 3 of them can get on the same flight. So they had to book her on another flight and my son would have to wait for her arrival. Oh that is not the best part of their customer service people, let me tell you. I take them to the airport 4 hours early, you hear me 4 hours early so they can get checked in.

I always travel for about 3 days only so I always carry a 18" baggage which on Spirit it's considered to be a personal item. I have traveled on spirit at least 10 times and always bring my 18' little baggage. I go in November now to NJ from Orlando and I because I am leaving for 5 days I pay for a 22" carry-on. Going to NJ from Orlando was no issue, but coming back in Newark, NJ they tell me I have to pay to check in my Carry-on because it's too big. I email customer service and they tell me that they have to be consistent with guidelines so they don't refund the money. How is that being consistent that I bring a bag that I paid as a carry-on $38 then have to pay coming back on top of that $65? They are trash.

I flew with Spirit from Atlanta to Orlando. My flight was delayed 3 times. I was going to a funeral that day, which I missed. Spirit gave me a $50 voucher, which was useless, because when I tried to use it towards booking another flight it said not valid for any of these flights. Spirit you should be ashamed of yourself for doing such things.

While traveling from Las Vegas to Orlando on flight 726, November 6th, I was asked to switch a seat and I refused. The flight attendants became rude and threatening. Then a gate agent did the same. The flight attendants and gate agent need to be fired for their uncalled for actions. Threatening passengers is Spirit Airlines' idea of customer service. Guess what, you lost another customer.

Please think twice before you book in Spirt airline, first it’s untrustworthy airline. they can play or change your flight schedule as they want, Customer service overseas. Maybe you can understand what they are saying!! My experience.. booked for me & family a trip to LA, my flight was at 6.15 am, arrived to DTW airport at 4am & parked my car, once I arrived they canceled my flight!! After 3 hours standing online to find another flight with their Customer service they promised me tomorrow is %100 my new flight will be ok!! Second day arrived at 4.00am, same story. Canceled the flight!! I lost 2 times car parking, and I have been charged hotel cancellation $250! Few days the CEO and his crew sent apologies and gift vouchers for $200. I tried to used 3 days ago. they said sorry it have been canceled!! Attached 2 emails. Please DO NOT BOOK WITH THEM. Pay more with any airlines with no headaches

The flight itself was great. However, the pricing for bags is ridiculous! I bought my check bag online for $40.00 but when I got to the airport it was overweight by 14 lbs. so I knew I was going to have to pay a little extra but when I found out that it was $50.00!!! That is absolutely absurd! I would have understood if it was even $20.00 a little over half the cost of what I paid for a 40 lb. check bag.

Do yourself a favor....avoid this airline like the Covid virus! I arrived two hours before my departure time of 4:50 pm. Snaked through the TSA line for 45 minutes and by the time I arrived at the gate, Spirit had already announced a 1 hour delay to 5:50. No problem yet. After another hour, they announce another delay. This time, they say we'll depart at 7:30 pm. Hmmm, this is not feeling right. Sure as can be, after another wasted hour they cancelled the flight. So, I wasted gas driving to Orlando and back, lost the parking reservation amount and then noticed I received and email from Spirit offering to make it right and please try them again. They offered a $50 voucher for "any flight". Unfortunately, they have so many terms and conditions that make it impossible to use. I tried to rebook my exact same itinerary for November 11th through the 14th. Oh no, no, no! The voucher is not valid for that flight. All and all, the voucher is worthless. As is Spirit Air!

I have booked my flight from Chicago to Dallas on Oct 23rd for 6AM which will land at 8:30AM at DFW and the return flight was from DFW on Oct 24th 7pm landing at ORD at 9:40pm. While trying to check in the return flight the customer service at the desk says that our reservation (**) for the return flight was cancelled since we never boarded the flight from Chicago. I have contacted the customer service with an email and phone providing the entire details of the reservation email that I received from Spirit Airlines before take off along with the boarding pass and a receipt of mask that I bought for $3 at the Spirit Airlines flight gate at Chicago as a proof that I did board the flight. Regardless of providing the entire proof the airlines guest relations response was that our return flight for reservation (**) from DFW to MCO was cancelled because we have never boarded the outbound flight.

I filed a claim on time and they refused to repair or replace my luggage. This is the worse airline that I have flew on. Never again I travel with this airline. I was told about it's their policy I paid for my luggage.

On September 25, 2021 we booked a roundtrip flight from Orlando to Pittsburgh from Nov. 24, 2021-Nov. 30, 2021. On October 04, 2021, we receive an email that there has been a change to our flight. There's no option to Confirm, just an email to say "Hey, this is your new itinerary." This new flight time for our return flight was not an option for us as, we could not guarantee we would make the flight home. Our only choice, Cancel. I cancelled the flights on October 10 and am now out the flight money because THEY changed the flight time! Insurance does not cover the airline changing the flight by less than 5 hours!

I traveled with Spiti Airline from Las Vegas to Las Angles in Spentember'2021 and trust me it was the worst mistake of my life. I book my flight with Spirit Airline as it was cheap but all I can suggest to you is to pay a little more rather than going with Spirit Airline. First of all the flight was really late. The seats were really uncomfortable. They charged for more bags and other services which ended up being the price of other airlines. It was not sanitized properly and was really unhygienic.

Spirit Airlines turned a 2 hour flight from Orlando to Chicago into a 10 hour flight. Yes part was due to weather but they get the blame for not properly fueling the plane and poor scheduling. We left Orlando late because of the storm and they did not fuel the plane properly. When we arrived into Chicago we were waiting to land (small storm came through) so we had to refuel in Detroit. While in Detroit (at 12am everything was closed) the pilot timed (poor scheduling on spirit) out and we had to wait hours for a flight from Dallas to have a pilot fly us back to Chicago. I filed a complaint with Spirit airlines and they blamed it all on weather. They offered me a $50 voucher that expires in 2 months and meal voucher not even good for the plane. I would never ever fly with this airline again. I could have almost driven home in the amount of time they wasted of my life. Go with anyone else.

I have a very important plan ahead & The flight canceled 30 mins before departure with no reason today. The weather was very clear & sunny. First time to choose Spirit Airlines, and it gonna be the last time to trust them. After reviewed from internet, they cancelled the flight so many time. Very bad for business.

My friend and I have had a trip planned since May and tickets purchased months in advance. On 10/08/2021 my friend submitted a request for a name change on one of our tickets to avoid any hassles at check in. While in discussion with a rep my friend was informed that the change had been made and all was well. Literally minutes later my friend received notification that our booking had been cancelled. My friend called to find out why the booking had been cancelled and was informed that someone named Sandy, who neither my friend nor I know, had canceled the booking. Shall we talk about a breach in security, how would it be possible for someone who did not pay for the bookings and who neither my friend nor I have any familiarity be allowed to cancel our booking.

*** STAY AWAY FROM SPIRIT AIRLINES *** This is for sure one of the worst Airline worldwide. The customer service is just awful, they treat you like garbage, and don't even take in consideration the Federal Aviation Regulations (I.e. 24 hours of free cancellation policy). Between others, I've an awful experience with their Whatsapp customer service, I got an agent named YAEL A. who was really disrespectful and not willing to help. RECOMMENDATION: pay $20 more and fly with any other airline in the market, ***STAY AWAY FROM SPIRIT AIRLINES.***

Stay away from this airline. Please! They refused to give me a refund or an ounce of flight credit after I was unable to make a due to COVID. They make up any excuse to keep your money. Rumors are definitely true... They are criminals. I’m calling ** on some of these reviews. This one is true. If anyone at Spirit is reading this, here is my confirmation code: **.

I been traveling through Priceline for a very long time with different agencies such as Delta’s, American Airlines, Blue jet and others. So far I have great experience with them, however Spirit airlines is the only one I had the worst experience with. They have the worst customers service. They rude, inconsiderate. They scan people with unreasonable fees. If Priceline continue partnering with them they going to loss business. I will not advise anyone to travel with Spirit Airlines because they not liable or trusted. People please stay from Spirit airlines. The only reason I give them one is because the computer won’t let me give a quarter of the star.

The reviews must be done by employees or people they have paid to lie. Spirit Airlines is the worst company. STAY AWAY!!!! They canceled my flights and gave me a refund. They rebooked the same flights with the credit they gave me 1 hour before. They canceled again when I asked for my refund. I was told I can not have refund because it was booked with credit. BE AWARE of their scams.

I booked my return flight months ago from Las Vegas. I was not notified my flight home on spirit was cancelled. Spirit Airlines did not contact me via email or phone. Both options available for contact on my reservation. I checked in the morning prior to the scheduled flight to check into my flight and there was no information that my flight had been cancelled. It was too early to check in at that moment, so I attempted to check in later in the evening.

A 10 hour change in departure time is completely unacceptable. My flight changed from a pleasant 6pm departure to an 8am with no warning, completely ruining all plans for that day and making it hard to get home. On top of that, the cost was advertised at around $200 then with all the extra fees turned out to be almost $700. For that price just fly with Delta. I will never use this airline again.

I wanted to share my horrible experience with Spirit Airlines returning from our amazing weekend family trip from Dallas to Los Angeles, which is our home. Our flight was initially booked for myself, my husband and our 2 kids for August 22nd 2021 at 8:55 pm Dallas to LA. On our way to the airport, we found out that our flight has been cancelled. My kids were very upset since they had school next morning. Our daughter is 9 and in 4th grade and son is 4 in pre-k.

My flight from DTW to LAX was cancelled 1 hour 30 minutes before boarding, when I was already at the airport and was given another flight which arrives LA one day later. There were flights on the same day (DTW-LAS-LA). When asked to put me on that flight, he refused and gave me only tickets to LAS, said he (I think his name is Thalin or something) can't add me on the LAS to LA flight and asked to talk to agent when I arrive at LAS airport for the flight to LA, but the women behind me who had the exact same flight, got the tickets all way to LA from DTW.

I have been flying Spirit for years loyally, regardless of family and friends telling us not to. Now we know why. To some it up they’re literally just do not care about a single soul buying a ticket. So save your time; regardless of the good prices. We were 5 min late not even to board, we arrive 40 min before boarding running in due to some traffic we did not expect. They did not let us thru to even check our bag over 5 min. They made us miss our flight, miss work, sorry our family, OVER 5 min (again not even late to board). The supervisor made a quick decision without even thinking how it would effect us, even though she could've obviously let us through. Do not fly here. Ever.

After driving 2 1/2 hrs to Orlando from Jacksonville we stayed in a hotel $93+ so we could catch our flight in the morning. We awoke, parked our car, (Park Bark and Fly) great place to park with good rates and nice staff. Drove to airport via shuttle, arrived and checked in to find that not just our flight but 10+ flights along with multiple flights by American Airlines were Canceled. No text message was sent or call was given. Just your own your own and good luck getting a connecting flight. Weather was NOT the case just a lack of crews and pilots let go for the month which was a huge oversight by the company in which they had ample time to get back but thought that flights would be down due to covid.

Really bad airline. Very bad experience. Canceled our return ticket because we Decided not to use the first flight. Then when we arrived for the return they told us ticket was canceled and we can purchase another, And they gave us an expensive rate, Then they told us we have to pay 60 dollars each additional for our carry on, First time we had to pay for carry on, Then I told the lady that if I pay already then I prefer to check in the bag, She said, "No, for 60 dollars you take it with you." Then on security they took a 200 dollars bottle of whiskey from my carry on (21yo Chivas). Overall really bad experience with Spirit Airline. Also the flight attendants were super rude to many passengers with regards to masks, one of the flight attendant, her name is Jamie **. Told a passenger "put your mask over your nose and this is the last time I will ask you nicely" just like that, I couldn't believe she said that. Stay away from spirit airline. Really not recommended.

It is clear to me that if the Wright Brothers knew that Spirit Airlines would one day be in the commercial flying business, they would have thrown their plans for the airplane in the garbage and vowed never to visit Kitty Hawk, North Carolina as long as they live. It all started when I got a call on Saturday evening telling me that my brother was in Hospice and that if I wanted to see him before he passed away I needed to get to Durham, NC soon. I live in Florida so I scheduled a flight with Spirit Airlines for a Thursday with a Sunday return. That alone was a nightmare because at first they gave me a Thursday flight with a Thursday return. So I was basically flying up and back on the same plane about 40 minutes after we landed. Not gonna work. So they apologized and charged me almost $17 to fix their mistake.

I took a trip to Puerto Rico with my family (5 people). The fare was reasonable. Then the day we are returning to the States, I got a test message and an Email stating that my flight was canceled and that I was getting a refund. Now I am stranded in Puerto Rico with my family, with no flight, no hotel and Spirit still had flight back to the States but they were tremendously expensive. I called them many times... no response at all anywhere. They blamed the cancellation due to weather, but the weather was perfect.

I was affected by this “operational challenge” which really means “our pilots are on strike since Spirit isn’t paying us enough, and working us to the ground” and in return they are canceling thousands of flights. I was offered a refund for my fight and to go home or to see if spirit can find a similar round trip flight with another airline. We chose the second option. After 5 hours of standing in line we got confirmation that United Airlines had a flight available for us. We went to United only to be told that the confirmation numbers are invalid and Spirit has been doing this all day to just get their customers away from the desk.

So first of all Spirit canceled my flight to get to Michigan and offered me a $50 credit. Let's be honest here $50 is nothing compared to the fact I needed to be there for my sister's wedding. (Ended up paying 400 for a next day flight on Delta). On the way home I received multiple emails and texts asking for volunteers to change the flight as they are overbooked. Okay, cool! I volunteer for the change. I am told I have a 0.00 balance, I put in my card info to solidify the plans and then go on with my day.

I received an email on the flight day saying my flight is cancelled. I couldn't reach to anybody to talk. Spent hours to manage cancellation. They ruined my day. They have a terrible chat system, I finally thought I found someone to chat. I guess she was chatting with 1000 people at the same time considering how slow they were.

Are Spirit Airlines Bankrupt??? It's been cancelling twice on me. And I have to go from Austin to Edinburg. I keep booking rooms and cancelling it in less than 24 hrs. I am fed up. Who is going to compensate my cost? Moreover I need to join my work ASAP. I will never think of going in Spirit. Such a nightmare!!!

Looks like great price when looking for flight however, unless just traveling with a personal item price goes up to a very high degree. First checked bag which is only allowed to be 40 lbs compared to other airlines 50 lbs is $48 a personal item is allowed for free but strong limitations. Then if you want another item on the plane have to pay $55 for an item in the bin above the seat or $65 for a second checked item. Not disclosed when buying ticket. Offer to buy better seats as with other airlines but no option to pick your seat so does not seem fair. The website is also very confusing and if you try to call or reach out customer service very poor. Never using again.