Spirit Air Reviews

I was coming back from Cartagena (Colombia). The flight was scheduled at 2:20 pm but it departed at 3:29. When I got to Fort Lauderdale and my connection to La Guardia (New York) was canceled. I spoke to the supervisor about the situation and she said that it was not her problem. I asked her unsuccessfully about a voucher for a hotel and meal since it was their fault. She told me to go away and to sleep in the chairs. Last time I do business with this company.

I just arrived at Houston airport. We were supposed to arrive at 4:45. We arrived at 6:35. It’s 7:01pm now and the luggage still hasn’t arrived. This happens all the time with this airline. We leave late, we arrive late, there’s no one to help. When I left Dallas to go to Miami, a Japanese man was late to drop off his bag. He was asking the airline attendant and she told him to go book another flight. He didn’t understand and she was so rude to him. You think this is a “cheaper” flight, but they charge you for everything, so it doesn’t end of being cheaper than American or Delta. I feel like a pheasant when I fly Spirit. Same with Frontier.

Delays, Delays, Fees, Fees...poor service all around....The Airline is the worst! Cheap everything, got to pay for water and bags are expensive...Dirty planes, nasty customer service agents. Bad, bad, bad..

I booked my flights almost 8 months ago. Flights had already changed 3 times. We were on our way to a cruise. I confirmed our flights at midnight for the 3:45 pm flight. 4 am Spirit sends a notification the were changing for the next day. After our cruise time. I called to cancel this and they said that there's nothing they can do so ended up having to book another flight costing much more. I will never fly spirit ever or even look in their direction. Horrible wait times for support and no resolution. Sorry receipt is crumbled. I was not happy to find out literally less than 10 hours away our flight changed.

If I could give 0 stars I would. They made my 6 year old fly in an aisle by herself and made me purchase a ticket so my 4 year old wasn’t sitting alone as well. Avoid this company like the plague. They have 0 sense of compassion and when I called for assistance I couldn’t reach anyone. I tried their texting/chat and they refused to help and offered no assistance saying that it was their policy. Families may be separated because they are a budget airline.

My experience today with Spirit Airlines at Dallas/Fort Worth International Airport was beyond disappointing — it was unacceptable. The staff demonstrated an alarming lack of professionalism, patience, and basic courtesy. Simple, reasonable questions were met with dismissive responses and visible irritation. Instead of providing clear guidance about baggage policies or fees, the interaction felt transactional and cold, with no genuine effort to assist or clarify.

Spirit is one of those airlines I will NEVER use in my life again, 5 hours delay without information or compensation, the rudeness of the crew is repulsive, the comfort do not exist, there is nothing good at all, if I have record the way they treat me that would have been crazy.

WARNING! WARNING! WARNING! Don't even REMOTELY consider booking a flight on this LOSER airline....I GUARANTEE You'll regret it! These morons cancelled my flight from S.C. to Orlando on 2/17 literally minutes before boarding was to commence. Their "explanation" was that They couldn't get a flight crew together for the one hour flight. I surely thought They were kidding! I'm 76 & have flown countless times with numerous airlines both good & bad, & have NEVER heard of anything so preposterous!!!! Wilbur & Orville Wright had a better flight plan at Kitty Hawk! Because of the last-minute cancellation My ride had already left & gone back home....One hour away. He had to drive all the way back to pick Me up. I had no recourse but to re-book another flight TWO DAYS LATER, which caused unimaginable duress & inconvenience.

Do not fly Spirit. Worst airlines in the entire galaxy. Cancellations and extended delays all the time. Staff is super rude. I can have my 9 years old run the company better!!!

I’m honestly furious after flying with Spirit Airlines. Rude staff, careless gate agents, constant delays — and zero reliability. There is absolutely no guarantee you’ll arrive on time, and if you have a connection, be ready to miss it and deal with the stress alone. They lure you in with cheap flights and “perfect” schedules online, but after you buy the ticket, everything changes: delays, cancellations, schedule changes. Then you’re stuck paying extra at the last minute just to fix the mess they created. Completely irresponsible airline that wastes your time, money, and energy. If your plans matter at all, avoid them.

We were on time to our flight leaving Tampa-Fort Lauderdale. For some reason the flight got delayed once we had boarded. We had a connecting flight to Guatemala. When our flight arrived we ran the entire airport, made it to the gate 10 min prior to departure. Door was closed and the gate attendant said that because it was just the 2 of us they couldn't hold the plane. She sent us to re-ticketing, we were then told there was no more flights till next day and sent us off to speak to a supervisor. The system wasn't showing any delay so he said he needed to make a phone call to find out the reason, no compensation was granted.

Genuinely the WORST airline I have ever flown. I had a layover flight with them…missed one because of how insanely delayed my first one was. Got a new flight extremely late, I was stuck at the airport for nearly 8 hours when they cancelled the new flight. They proceeded to not have anything at all until the next morning. Still stuck at the airport. not to mention how shaky the flight was, and how expensive everything was and was not worth the price at all. (However, customer service staff was very nice.)

I would not recommend this to anyone, buyer be aware.. I got travel insurance. Can't make my travel insurance. Wasted 3 hrs of my time trying to get a live rep. No help, now I'm stuck with a ticket I can't find resolution for.

ORIGINAL FLIGHT: TPA > FLL > CLT. Flight 1311 was delayed several times, finally departing just before midnight, despite multiple notifications that were inconsistent and delayed. No guidance, accommodations, or support were offered during this period. A $30 voucher for this disruption was issued only at 4:20 a.m., hours after the flight landed at FLL, which is unacceptable and ineffective. At 1:40 a.m., I was notified that Flight 2184 was canceled. I immediately attempted to contact customer service via phone, chat, and WhatsApp, but I was placed on hold for nearly three hours, repeatedly disconnected, and unable to reach a live agent. During this time, I had no way to confirm travel, rebook, or retrieve my baggage. At 2:54 a.m., I received a rebooking notice with no departure or arrival times, and the online chat link provided to seek assistance did not work.

Absolutely the worst airline you could choose. If you do plan to fly with Spirit, be sure you keep an extra $600 on you to purchase a last minute ticket to your destination when they cancel your flight due to staffing issue.

Worse experience ever had, I had a family emergency for 5 days I had to arrive Feb 15th 2026 Sunday morning. Flight got delayed and cancelled, had to wait about 4 hours in line to get assisted and they got me a flight 2 days later. Horrible customer service and customer satisfaction

This airline is a total nightmare, it might be cheaper, but definitely not worth the hassle. Our already 6 hour layover ended up being 8 hours because of a cancellation due to an employee not showing up. We were then moved to another flight and then another flight 3 different times as they tried to make room for us.

Staff members at ohare rude. Customer service is useless and powerless. Not easy to understand thick accents. 30yr anniversary on Valentines weekend ruined. Took time off work. No direct flights offered, no compensation for Uber to and from home. No apology. Booked 3 months in advance and cancelled flight a few hours before with no warning text, call.

I had a very frustrating experience with Spirit Airlines regarding a points purchase. While I was finalizing a booking, a pop-up appeared offering me the option to buy 3,000 points. It indicated I needed an additional 2,000 points to proceed with the purchase I was trying to complete. I went ahead and paid $80, and the money was immediately withdrawn from my bank account.

In short, we boarded our plane to depart on time. Then we had to get off the plane because of an "electrical issue." We waited at the gate for 2 hours, then they told us it was canceled and that we had to go all the way back to the service counter at the entrance of the airport to rebook. When we got there, they told us it wasn't canceled and that we had to go back to the gate, which meant going through security again.

WORST airline experience ever: Flight scheduled for 4pm. At 3pm, they just mentioned that there are mechanical issues with the plane and we won't take off until 9 pm. They refuse to give hotel vouchers unless and until they cancel--which could be as late as 12 am. They give a $10 "food" voucher (a cup of chips was $5.75). They made us wait; then, around 630 pm send an email saying it's canceled. They didn't announce anything to anyone. I got the hotel and another generous voucher for $10 meal. They "rebook" me on a flight that says leaving from MIA to Detroit and then to LGA. No arrival time listed. What was it?

Our flight was delayed over 30 minutes because of other planes in the way and our terminal wasn’t ready so we couldn’t make our connecting flight, we were rebooked for next morning and given food and hotel vouchers then they were taken away. We had to wait over 7 hours for next flight. It was out of customer's control and we shouldn’t have to wait that long to get another flight then to have to sleep on a cold floor because they wouldn’t let us leave the area. I know now why we have never used Spirit, very unprofessional and to take hotel and food vouchers away after giving to us is horrible customer service. I will be going on social media and blasting spirit airlines.

Booked this flight for a one-day turnaround to pick up a dog. It was $131 round trip Tampa to Detroit and back until the 5 lb dog came into play. An extra $125! But that's not all. Less than 12 hours prior to flight departure they canceled the flight. Weather was clear in Tampa and in Detroit. So much for an inexpensive one day turn around.

Spirit. Always Spirit. Once, a Spirit agent denied my boarding to Santo Domingo, claiming I needed a visa (I didn’t). It was early in the morning, and despite all my efforts, we ended up missing the flight. I decided to stay at the airport until the manager arrived. He confirmed that I did not need a visa, and they rescheduled my flight; this time directly to Punta Cana. I then went back to the agent who had originally denied my boarding, and she said it was because I was traveling to Punta Cana. “If you were going to Santo Domingo, a visa would still be needed”. At that point, I just gave up.

I’ll walk to where I’m going before I’d fly with this group. After waiting over one hour to speak to someone, I got ahold of someone where English wasn’t their first language. Sadly, after making a booking error they wouldn’t do what is

Absolutely the worse website in all history. This is a shame to have such horrible site that doesn't function, doesn't work, many links are broken or blocked. Logging in never works, even with their reset.

Spirit has the worst customer service in the world. After being on the phone waiting on an agent for 1 hour and 30 min only for her to make a mistake on my flight booking. Have to call and chat with agent only to be waiting four over a hour to get someone on the phone. If I attempt to modify my own flight, however, it's a extra fee to modify it. Spirit is terrible. This will be the last flight with them for me. Once my club membership is over.

Debra **

Spirit made me get out of line to stuff my passport holder into my backpack because “you only paid for a personal item.” Ridiculous, petty, and narrow-minded. Promoting a credit card as a “proud perk” is laughable when customer experience is treated this way.

I am a long time flyer on Spirit Airlines but my last three experiences have been nightmares. I am out thousands of dollars due to their inadequacy or outright misrepresentations. Delays of 3 days involving travel from New Jersey, New York, Ft Lauderdale and Los Angeles. Each time we had direct flights at very reasonable fares. Each time the delays cost us about $800 out of pocket for hotels (two to three extra nights) and no reimbursements. Example of “Kiss of Death” reply: "In order to get further updates regarding your refund request you will need to wait for an email," "On my end I will not be able to review the details of your request once it has been submitted. I also do not have a direct phone number for you to call. Waiting for the email is the best option." I have never gotten an email involving the three situations other than: “Here’s a $30 voucher on a future flight for your troubles.”

This was by far one of the worst travel experiences I have ever had. Spirit Airlines cancelled our flight with little to no notice, completely disrupting our plans. We were traveling with a young child, which made the situation even more stressful and unacceptable. What made this experience even worse is that the next flight Spirit offered was TWO DAYS later, with a 4-hour connection, which is completely unreasonable—especially for a family with a child. This delay caused us to miss important commitments, incur hotel, food, and transportation expenses, and suffer both financial and emotional damage.

Trying to communicate w/ Spirit Airlines is impossible. I have spent hours trying to connect with them and have made absolutely no headway. They are the worst airline that I have ever flown. They don't answer phone or text messages

Left NJ on Jan 4th for FL. Tried to use brand new credit card for drinks but it didn't go thru. Used my debit card. Everything was fine yet girl who swiped card was smiling and seemed weird. Wake up in FL on Jan 7th have emails from my bank saying card was tried several times this morning on flight in Irving Texas!!!! Luckily I thought girl's actions were very weird so I turned my debit card off. Well I was right. She tried to use it on another flight for a small amount probably just 2 c if it would work before she went on her shopping spree!!! Really pray that this girl is working on my flight back 2 NJ in few weeks!! Fingers crossed.

I was on the phone on hold for over two hours trying to change a flight. It would not allow me to do online. I don’t care who you are or what you do. Leaving someone on hold for two hours on the phone is not acceptable and never will be.

My flight from FLL to BWI, originally scheduled for Saturday, January 3, was canceled. The next available flight provided by Spirit was not until Tuesday morning, January 6. While Spirit rebooked me at no additional cost, I am dissatisfied with the resolution. I paid a significant premium for a Saturday flight immediately following New Year’s Day; had I originally booked the Tuesday flight, the fare would have been over $100 cheaper. Despite this price discrepancy and the fact that I missed two days of work, I was offered no reimbursement or fare-difference credit—only a $30 meal voucher, which they then applied as a $30 credit for the flight change so effectively got no reimbursement at all. This does not adequately compensate for the loss of time and money incurred. Due to this experience, I will no longer be flying with Spirit Airlines.

Awful - WARNING do not book together and purchase the "cancel for any reason" insurance. If you do - and 1 person can not go you have to cancel the entire ticket for everyone. Neither can you change the name on the ticket and have someone else come. They are scamming people out of money by not being forthcoming with this policy in advance. The fact that they do not provide any adjustments/accommodations even with the cancellation purchased is outrageous. A company that does business like this should not exist. I will no longer purchase from them and will share this with anyone I know now and in the foreseeable future. Additionally, the agents you speak to on the phone - unless it's in their script lack any capacity to critically think and attempt to assist a customer that already paid. Awful & shameful.

My recent experience with Spirit Airlines has been deeply unacceptable and damaging to my family. After booking and purchasing flight tickets for my son, I encountered serious issues that the airline has repeatedly failed to address — despite multiple attempts to speak with a manager and numerous assurances that a guest specialist would contact me within 24 hours. No follow-up ever occurred, and my emails were never acknowledged or answered.

1st of all I wish I could give this airline zero stars because they are the absolute worst I have ever experienced in my life. #1 The Customer Service Mgr Keno Gray was very very very rude. I’m handicapped and didn’t even try to accommodate me and my family. He made the experience horrible. #2. His employee came away from her duty post and interjected into my son and I conversation and she was also rude as well after I advised my grandkids were non experienced flyers even though they are 18. Hartsfield Atlanta is a busy airport. The wouldn’t allow me and my son to both accompany them to the gate. #3 We advised the agent at the ticket counter 3 times that we needed to pay for the carry on because it’s cheaper there ($75) and more expensive at the gate. Again rude, non accommodating and over looked. During boarding my grandson had to pay ($100) for his sister’s carry on 😣. So I had to Cash App him.

I booked two months in advance to go see my 19 yr old daughter. I noticed there was a change on my flight so I called to see what it was and I asked out my reservation and what luggage I could rake on and I packed accordingly. I was told to Pau an additional $99 I did not have and I missed my flight and they refused putting down I was a no show no show, even though I had a boarding pass and refused to book another flight for me as they cancelled the rest for the next flight out. I needed my money back to book another flight and they offered to give me $10.01 for the $220 I spent. I feel ripped off.

I usually like to leave nice reviews only, but Spirit has played me a few times. Booked a flight for nephew, and it got cancelled the day before. They didn’t send any options of what might be available, just cancelled. So I tried to call, wait time was 2 hours. I know things happen, but dang, they could’ve at least could’ve offered some options. I had a friend who also said they cancelled her flight. And it’s not just due to weather. I truly have never heard anything positive about them.

I had yet another terrible experience with Spirit Airlines, and this was my final straw. I've had multiple bad experiences with them in the past, from lost baggages to delayed flights, but this one sealed it for me. I booked my first solo trip to Aruba. When I arrived at the PHL Airport, my flight was delayed twice in a matter of 30 minutes. The delays were significant enough that I was no longer going to make it to my connecting flight in Florida. When I attempted to get assistance, I was offered a replacement flight scheduled several days after my original departure date and just one day before I returned from my vacation. That was completely unacceptable.

Absolutely worst flight experience we have ever had.... We will NEVER fly with this airlines again. Completely ruined our vacation.. So first flight leaving from Detroit to Atlanta... We are there on time and the flight crew never shows up until like 45 min late... Mind you they then overbooked the flights offering 500 then 600 then 700 800 900 1000 for 4 people to take another later flight.. This process took a good hour long before they had people who would take another flight.... So now once we finally got loaded we then got freezing rain and was delayed further for de-icing. Finally after all the b.s we got to Atlanta 2 hrs late for our next flight to be delayed twice...

Spirit canceled my flight the 4 hours before and tried to rebook me 4 days later. Terrible Terrible. No reimbursement, no better solution out of a different airport. Just straight here is your option I was suppose to leave Sunday and they rebooked me for Thursday. Insane. Will never use them again, I don’t care if I have to pay extra to other airlines. On top of that everyone that works for this company is ghetto and rude. Disgusted, worse flying experience and solution in my life.

Our flight from Cancun to Detroit arrived over two hours late, causing us to miss our connecting flight to New York with Spirit Airlines, despite having the same booking reference. We were told by Spirit agents at the airport that we would need to cover the cost of our hotel and transportation to the hotel, and the next available flight isn't until tomorrow (24 hours later). INCREDIBLE.

Horrible airline! ALWAYS late!!! Waiting for 4 hours delay flight!!! Nobody to ask. Nobody knows anything about anything. They will make you lose connections and have zero liability and can’t care less!

I always fly Spirit when visiting my daughter in Las Vegas. As I suffer with Vertigo and am extremely hard of hearing - I appreciate the short direct flights and the staff has always been very accommodating and courteous!

If I could give Spirit a ZERO I would! I am beyond disappointed with my service and poor customer experience. My flight from Baltimore was delayed which caused me to miss my connecting flight. The agent said there was nothing they could do and there was no flight they could put me on until after the 25 of December. Keep in mind I traveled on the 21. I had to cancel that one way and book a new flight with Jet blue in order to leave Florida the following day. I had to stand the cost of a hotel plus a 1078 dollar one way for me and my son. The worst airline in history and I would NEVER travel with them again!

My flight get delayed, waited 2 hours to modify my flight to another time with bad customer service experience who stated after more than 2 hours that the 6 seats were available is sold out and no seat available. The trick part that been using is made the delay every 30 minutes because their policy stated if the delay is 2 hours will refund or modify with no charge. I find out they cheat the system by keep delaying the flight each time 30 minutes and after period of time they cancel so there is no chance to get a refund or book another flight on time.

Our flight was delayed twice only to be canceled an hour later. Upon calling customer service because their chat was not responding they offered flights that had long delays or arrivals at different cities. The only direct flight to the city I'm going to is 2 days later. The service is just horrible. All they said was, "Sorry these things happen." Spirit canceled my flight before.

If there is a lower than one star rating, I would have giving it to Spirit Airlines. Absolutely THE WORST experience ever and I am 2 million miler flyer. I understand things happen but to delay the flight from LGA to DTW 6 times and counting then sit on the tarmac and wait to go back to the gate for what they claim to be a HVAC reset. A reset the pilots could not figure out how to do. Then go back to the gate and wait for mechanic to show up… Now 5 hours later than we’re supposed to have been in air, and we are still prisoners in this absolute disaster airlines plane. We can’t breath in this airplane and they lock us in without an option to get out and cancel this awful flight with this awful airlines. HELP!!! Get us out of this airplane please!!!

On Orlando airport the Spirit gates the customer service have people to verify the carry ons and almost all need to pay no matter if they fit on the box for measure. This is a very bad experience for all the customers and it's only in this airport. I did a stop to continue to home and my bags on my first flight I don't needed to pay but on the second was on Orlando and they was charging me and a lot of other people. Never more will do stops on this airport.

December 26, 2025 we had came on time just for our flight to be delayed 4 times with different times once everyone got aboard on the plane we waited for an hour and the plane still has not departed and they were also mixing up everyone’s seats and moving everyone around saying there was no space, when we registered and got everything checked and saw our tickets they did not give us seats, once on the plane everyone ready to go they had canceled our flight.

Spirit Airlines – Extremely Unprofessional Experience. Dec 20th returned flight on the 22. I am deeply disappointed with the treatment I received from Spirit Airlines staff at the check-in counter. Two young ** women working the counter were laughing, mocking, and behaving unprofessionally while assisting me. One of the young women requesting my id kept yelling and being aggressive. When I told her to wait as my hands were full. When I looked them directly in the face, the behavior stopped—confirming that I was indeed being laughed at. No customer should ever be treated that way.

Christmas eve flight. Three minutes late due to Delay with shuttle transfer. No grace, no compassion, no manners! Told to get flight the next day. Me and my family spent Christmas holiday in Marriott hotel thanks to the wonderful staff at Spirit airlines….NOT… Never again!!!! I will gladly spend the extra $$ for real service at a real airlines. Would rate a zero if it was an option.

We bought a round trip from Charlotte to New York for our young adult children, flying out Dec 21st and returning 23rd, in time to celebrate Christmas Eve (24th - European tradition). On the morning of Dec 23rd Spirit unilaterally cancelled the flight and refunded the homebound trip and only offered a return trip Jan 1st, leaving our kids stranded, with no regrets or remorse.

I made 2 separate reservations for exact same flight (4 people in total) then I needed to make a change waited 1 hour and 45 minutes on hold still nothing! Traveled the next day to the customer desk at the Ft. Lauderdale airport was able to change our return flight because I was in the 24 hour more than 7 days change policy rules. The other couple received a refund because our change was cheaper it was returned to their visa immediately visa. I received a refund slip and was told I needed to contact the airline via phone because I did it on flex pay. Which I did but they will not issue the refund so they are overcharging me. It's pure theft. It's impossible to get hold of a normal person in customer service without waiting hours on hold!!! Or speak to a supervisor.

Our flight KN1500 on 12/21/2025 in 5am was cancelled due to weather right before boarding. But weather was perfect and then I saw online this flight was going to its destination in scheduled time, and was canceled due to financial issues. We lost our connection flight, lost one day off vacation and need to buy new tickets for next day with another airline for double price. Spirit is not reliable company, avoid it if you have a chance. Or you are risking to screw your vacation or plans. And yes, they will refund your money and tell you - "We are so sorry"! But they don’t care how bad situation they can put you.

I travel with the same, unique print backpack because it's cute but it also fits the airlines free bag travel requirement. This time they stopped me at the gate saying they "didn't understand my name" so I need a reprinted ticket. They then charged me $99 for that bag. I used it last year, I used it in January with Spirit, yet this time I'm charged??? I already had to take more time off work and change other arrangements (car parking, pet care, etc) due to the airline changing my flights without my consent with the only options being accept or cancel my entire booking. I couldn't get ahold of anyone for weeks.

The seats are very uncomfortable, the back does not recline and they don't even give a complimentary cup of water. The staff is ok. I travel from Orlando to Puerto Rico and back and it was very uncomfortable flight. I have to stand up a couple of times to stretch my back because it was killing me.

Had a great flight to NYC, however, the return was horrible. Spirit cancelled our 8am flight at 4 am leaving us to rebook on a different carrier that day (at inflated prices). I tried to contact them from 4 am on and finally got a refund at 5:30 pm. They do not have a customer service line nor did they offer any other options to help us get home other than the next day.

Spirit is an airline that has no policies to protect customer's interests and benefits. I applied for FREE SPIRIT. A fraudulent offer. They say having this credit card brings as benefit 2 bags checked per flight. They had a problem with their system and my reservations were not linked with my FREE SPIRIT credit card. I sent evidence showing evidence of my credit card active. The customer service department put a note in my reservation after advised to ask a manual registration of my bags in the counter the day of my flight. Suprise! The day of my flight there was mo way to make effective my benefits. I had to pay with my FREE SPIRIT credit card the registration of my bags. It is incredible that a customer has to be victim of lack policies I SPIRIT to protect customers benefits where is a problem with their systems. At the ends customers have to pay by their errors, problems and mistakes. This is unacceptable. A fraud.

This was my first time using Spirit airlines. Had heard a lot of complaints. But I have to say, my first time experience was a good one. The staff were nice and friendly. Going to SAT and well as coming back from LAS. The seats are a bit tight yes, leg room is not so friendly. But as everyone says you get what you pay for. Would I use them again? Yes! Yes I would for quick trips and no luggage to have to take, only a bag to put under.

Our flight was delayed by 7 hours, then we waited on tarmac for over 30 minutes to take off...God forbid our return flight. The airplane is relatively clean & new, but there are no charging ports for technology either.

Seats tight, no WiFi, no tv, no on board entertainment, and overpriced drinks & snacks - nothing complimentary, nothing included in your ticket cost. Overcharged baggage. Costs extra for a seat after you buy the tickets. Lord forbid you need multiple seats next to each other. Broke our suitcase - literally cut off a key lock, busted the suitcase lock, and took off the name tag we had on. AND they broke BOTH of our checked car seats, and then made it damn near impossible to get any assistance while at the airport. Making me wait up to 30 days to MAYBE get replacements. $450 car seats BROKEN and they don’t give a f*** Spirit and their staff - at both EWR and ATL are very unprofessional and do not care. They even tried to say I put ALL of our birthdays wrong on our tickets to make us buy new ones (NO I DIDN’T). I do NOT recommend this airline to anyone and will never fly Spirit again.

Purchased flight insurance through the site Spirit supplied (AIG). This was the worst experience; I will never purchase the flight insurance again. The request for documentation, doctor information, etc. was unreasonable even after I supplied everything I had. Will never again!

If I could give NO Stars I would do. My flying to NY for the first time with my family and super excited kids during Christmas vacation got canceled suddenly few hours before my flight time. Worst customer service with very rude attitude. Never even book with this company again.

We were flying DTW-MCO at 6am on 12/19 and received a text at 4 am that the flight was delayed, departing at 8:30 am. We confirmed this at the airport and went to a lounge to wait. When we arrived at the gate at 7:30 am a rather rude gate agent told us the flight had already departed, even though the departure was still listed as 8:30 am at the gate itself! The agent said they made announcements, but this was clearly a failure on the airline's part because over 40 people were left behind and had to be rebooked. Ridiculous reason to miss a flight.

I would like to highly praise an amazing Spirit employee by the very special name of VENUS. We were running very late to catch our flight from Orlando to New York on December 18th at 21:50. She helped us with our boarding passes and even more importantly made sure to check in our luggage. Thank G-D and thank you VENUS for helping us tremendously!! You are a very special person!

I’m extremely disappointed with Spirit Airlines. We had to cancel our trip after receiving heartbreaking news that my father-in-law was diagnosed with cancer. We contacted Spirit immediately to request a refund or at least some level of understanding or compassion. Instead, we were met with rigid policies and zero willingness to help. In a moment when a little empathy would’ve gone a long way, Spirit chose profit over people. We weren’t asking for anything unreasonable—just basic customer service and humanity in a difficult situation. We will not be flying Spirit again and will be sharing our experience with others. Travelers deserve better.

I guess I don’t appreciate the way that they come off as charging a cheap fee, but then they nickel and dime you to death to where you might as well just fly in another airline where you know what you’re getting yourself into. I also was stopped on my way back and charged an extra hundred dollars for one bag that’s all I had with me and it was fine on the way there, but apparently it was a problem on the way back, which I feel is pretty wrong. I will never fly on Spirit Airlines again.

How can I be going back up with this stupid ass fees! I booked a carry-on going and coming and they're like no there is no carry- on booked for yr return flight! So it cost me a $100 vs $60 claiming the flight is closed! This is just gouging and this is ridiculous!

Spirit Airlines is not a good airline to take, they penny pinch everything to squeeze money out of their customers. If you book in advance with them they’ll change the flight itinerary multiple times. Delayed one flight but didn’t hold our connecting flight. Their accommodation aren’t accommodating. If the weather changes and they delay a flight, they don’t hold your connection flight and they don’t accommodate you with a room. They’ll make you stay the night in the airport. They lost a customer and I would not recommend them.

I gave them one star because I had to. NOT because they earned it. I have not flown yet on my flight from Orlando to Boston. They overcharged me $130 for baggage and when I tried to have the amount put back on my AMEX. They would not do it. Said only can give me a credit. We are senior citizens and this type of thievery is why they are going out of business. I was on their chat line for 4 hours until I could actually speak with a Live Agent. Finally spoke with a Supervisor she told me that they can not refund any amount of money only get a credit for another bad adventure with Spirit. I am contesting the charge with my credit card company and also filing a complaint with the "Seniors Against Crime" in our Retirement Community in Florida. All I want is an amount removed from my Credit Card. They will not do it because they are based on dishonesty.

My experience with Spirit Airlines was extremely disappointing. Their customer service is the worst I have ever encountered. The representatives were consistently rude, dismissive, and acted as if customers were second-class citizens. Instead of helping resolve issues, they made the situation more stressful and frustrating. The level of unprofessionalism, lack of courtesy, and complete disregard for customers is unacceptable for any airline. I have flown with many carriers, and Spirit has by far provided the poorest treatment. I will think twice before flying with them again and hope management seriously addresses the customer service culture they allow to continue.

Flight got canceled same day of departure. Called customer service and they said they would send an email to refund my money back and never received an email confirming my refund. They would not give me another flip until several days later so I had to cancel hotel reservation and lost work days vacation time. Lost money with the hotel for late cancellation because of Spirit.

Very bad experience flying from Chicago to Miami. We had bad weather flight was delayed. They would tell us we're getting on in 10 minutes then you get on 50 minutes later. When they put us all on the plane rolled out on the runway sat there for 3 hours and brought us back to the gate. Sent us back to the checking counter to tell us they should refund or rebook while all the other airlines I had flights going out. They told us they couldn't read book us for two days later.

My originating flight was delayed by 2 hours, so I missed my connecting flight on Spirit. I clearly conveyed to the spirit agent that the originating flight was with another airline. The agent offered to book me on another spirit flight (at no cost to me), but the next one to Norfolk was the following day at 5pm. I booked with another airline to get home sooner, so the agent issued a refund to my credit card. She also gave me a receipt stating this. When I inquired about the refund a few days later, spirit stated it was not issued because I missed the flight. I explain the entire situation to spirit's customer service; they all denied the refund. My disappointment is a representative of spirit promised me the refund but corporate refused to honor it.

This company has cheap flights only to rob you any other way they can! My aunt had a medical emergency and they refused to change her flight and was trying to charge me $560 to change it for a day before! I provided medical documents showing that it was URGENT and they still was charging me an arm and a leg! These people are thieves and should be ashamed for running business, they should be shut down and I highly recommend everyone to stay far away from this fraud company! I will never again use this airline for anything and I advise you to stay far far away!!

This airline company is definitely making money off of charging for personal item as carry-ons! Terrible and sad at the same time because they are not customer-oriented, all about making money in the most sneaky way!! They are not affordable as they advertise themselves to be. Actually the other airlines like AA or Delta could be cheaper at the end of the day because they are upfront with their fees. I fully understand why people choose to no longer give their money to them, Frontier or Spirit airlines!!!

The customer service was very poor. I wish I could give them zero stars. The ticket agents in the Forth Lauderdale Airport are very rude and dismissive. They have no professionalism at all for a business that count on customer satisfaction. The flight attendants sucked up to the white customers on my flight and was very disrespectful to the black customers. I will never ever fly Spirit again. Very poor service overall. All their staff need re-training on professionalism and how to deliver customer service. No wonder they are going bankrupt- soon no one will be flying with them.

With time, Spirit is worst airline. This month I purchased flights for my vacations as usual for Thanksgiving and Christmas. As usual, I purchased time ahead. Prices are higher and now carry-one is not included. For Thanksgiving vacation, I purchased more than 3 weeks ago. For Christmas 45 days before. If I would purchase today same tickets for AA to flight in February... Price is lower, service better, carry on included. One month ago I paid less, and carry on was included, even if I purchased the ticket one week before taking the flight.

This has to be the worst experience I've ever endured air traveling! I travel frequently. Went on a 3 day trip which turned out to be a 5 day trip. This airline canceled flight 4 times in 2 days! Which cost me money! I had to book another room and ultimately rent a car and drive home! Filed a claim with the D.O.T and Spirit only reimbursed half of my out of pocket expenses after a month of me filing the claim! I would not recommend this airline- AT ALL! BEWARE!

AWFUL!!!! We booked a round trip. Return flight was changed to where we had to cancel and book with another airline. That's not the problem. Problem is, Spirit Airlines said they processed the (partial) refund but we never received it. Our credit card company had to initiate a dispute claim to get it paid. Then the outgoing flight was changed-- at that point we cancelled it as well, and same thing happened-- no refund after a month, even though I have an e-mail confirmation of the cancellation and the refund due.

Booked Premium Economy Seats for a round-trip flight. Paid 520.00 for 2 people, should equal $130.00 each flight. Spirit changed the plane and my wife was moved to an economy seat. Gate agent and supervisor said we would receive full credit. Spirit is issuing an $80 dollar credit. Customer service "agents" confirmed they do not work for Spirit but for a call center company hired by Spirit. They can only confirm the 80 bucks is "on their chart." I will never fly this airline again.

My experience with Spirit Airlines has been an exhausting terrible time to get answers from this company. I booked a flight On July 14/2025 and paid for it on my Mastercard account through their third party group called eDreams. They changed the flight times on me, which resulted in having to cancel the flight and a refund was supposed to be applied to my Mastercard account through their third party eDreams. Both these company point their finger at each other stating the other one is responsible for the refund. No one has been able to give me any answers. Customer support is not helpful at all. I would not recommend anyone to use a cheap airlines like Spirit or the eDreams company to pay for a flight. On line service and numerous telephone calls to agents that know nothing has been a horrible experience. Save yourself the headache, trouble and book your flight on a reputable airline with a record of good customer service.

Wow they are awful!! I fly 2-3 times a month and they are by far the worst airline around. The STAFF at the airport is terrible. Rude. Bad attitude. Pilots and crew are nice but customer service is terrible. Every time I fly with them I remind myself why say never again.

I made a flight 3 hours after something change and I tried to cancel, Spirit charge me $99 for cancellation and they don't want to gave me the rest of my money. They told me the only think is a credit for next booking. I am so upset, I hang up the phone and leave everything. Spirit is the worse airline ever

Spirit cancelled our flight just before a family cruise, the next available flight caused us to arrive late and miss a pre-paid family cruise. The ship of course, left without us. Travel insurance is useless as Spirit labeled it "maintenance". We then spent 2 days arguing with Spirit trying to get our flight home moved up so we could just go home. Worst airline ever. DO NOT fly Spirit.

I flew with Spirit. I purchased Wi-Fi separately and it was not available in the plane. I was told to request a refund. I sent a request form. Never got the money back. I spent hours and hours trying to resolve this on chats because they do not answer phone calls. After one month, no resolutions.

They changed my flight with no notice and gave me no option for a refund or to pick a different flight. When I contacted them about it they basically told me that they're allowed to change my flight without any notice and it's not their responsibility to make sure I get home.

I was told multiple times to never take Spirit Airlines. And I gave them another chance. Now I am on my fourth delay trying to get home. Never again will I fly this airline. They should be embarrassed of how unprofessional they are with flight delays.

I booked flight for 6. I messed up on one date of birth. I have tried for 2 days to get it corrected. I called customer service and was on hold for hours. I was then told to connect in chat. I did and was there for hours as well and still no live agent to assist in-between the times my phone timed out. I called back and tried to cancel the flight and was told I was an hour too late and was told they would put in a ticket but had to fix it on chat. Still no resolve. I will never fly with this airline again. You have no support. I've flown with them before and didn't need customer service but I will say they have extra fees and the seats are not comfortable. I was able to deal with it for short flight but this customer service issue has put me over the edge. I will not fly with them again.

The worst company ever known, come to the gate by 8:04, doors supposed to be closed at 8:27, they don’t let me in. I will never use again. Personal very rude, customer service very unprofessional, can’t understand them English very low, even if you talk to supervisor.

On suitcases.

I have never flown Spirit and after this I will NEVER!!! I booked a flight to Vegas in September for November 4th. Today I was checking for my ticket and screenshot things. Couldn't find info kept saying cant access. So call customer service and find out the flight has been canceled days ago. I received no email, no type of cancelation information. My credit card never received a credit. As I am talking to the person I asked why I was never informed and have to call to find this out and to receive a refund. He has nothing to say, was rude and now I am having to rebook a fight at twice the cost. Why do they think think this is ok? Never will I fly Spirit!!! ZERO STARS!!!!

My suitcase and its contents were destroyed after they did an inspection. The items they seen on the X-ray were placed in the top and in one spot on purpose so that when they opened it, it was in one spot and no need to terrorize the other contents. The items were strictly business related and set with the business names badge. They tore out all contents in the suitcase and tried to Just tried it back in all messed up, destroying business papers that were stacked in one spot. They attempted to zip it back up but could not due to how they repacked it and never apparently opened the expander, causing the zippers to break.

Traveling with my disabled husband and a female named either Deena or Deanna checked us in for the flight that was a direct flight today out of C10. Was exceptionally kind and understanding and helped us get settled and on our way. This was our first flight with Spirit and we are very pleased.

I booked a flight from Tampa to Detroit and decided to use points and cash to pay for the trip. I had to buy point in order to purchase the round trip flight. I bought 4,000 points plus 1,200 bonus points for a total of 5,200 points, which cost me $107.50. The flight cost $210.06 and 11,800 points total. So with the point and the cost of the flight totaled $317.56. However when I checked how much the flight cost to just pay for the flight the total was $306.29. So the flight cost 11.27 more and used 11,800 points than if I would have just purchased the round trip flight and saved the points. This is totally absurd to me! How can a flight cost more and using points than just paying for the flight! Called Spirit customer support and was basically told well that's just the way it is. Won't be flying Spirit Air after this flight!

I have switched to SPIRIT from SOUTHWEST!! Always On time .. highly trained pilots .. very courteous staff at counter, gate and onboard every flight.. Assigned seating is great ! And the AIRBUS sores over Boeing’s jets! There’s a new CEO making excellent changes in the operation of SPIRIT! I fly SPIRIT more than 10 + times monthly! As President & CEO for a Medical Device manufacturer for 39 years and I’m supporting SPIRIT 100 %. KEEP THEM FLYING!!! Become a SILVER MEMBER and you’ll find how SPIRIT Appreciate you!!! Too many good things to say about SPIRIT, so I’ll conclude they are my airlines across AMERICA.

I’ve been to several places thanks to Spirit prices and accessibility. My last experience October 12th from California to Florida was wonderful. Everyone was so kind and welcoming. From staffing, fresh coffee and punctuality.

They re-book my return flight LAS-DTW to LAS-LAX-DTW with a long layover. I tired to change the flight and it keeps charging me for bags and my seat. I already paid for them when I originally booked the flight. I can't get through in the chat as the website times out. I guess I got what I paid for.

Booked a trip 10/1 with 1 carry on bag. Changed bags on 10/7 to 2 checked bags. The Spirit system would not let me cancel carry on bags, so I finished adding the checked bags and called to have the carry on bags cancelled and have a credit issued to my credit card. They refused to issue a credit to my card stating they can only issue a reservation credit to be used for future flights. I held for 45 minutes to speak to a manager who took 25 minutes to explain the same thing. They don't mind taking money immediately but refuse to credit immediately. The price for 2 checked bags is an outrageous $75.00 per bag each way. Spirit is the biggest scam artist I have ever had the displeasure of being involved with.

Delisha ** at Spirit Airlines is absolutely exceptional! She handled me and my children with such grace, kindness, and genuine care. Her professionalism and compassion turned a stressful travel situation into a wonderful experience. Delisha embodies true customer service and humanity—she deserves every good thing life and this company have to offer, including a management position. Spirit Airlines is truly fortunate to have her!

Spirit changed my flight to 3 hours and 10 minutes earlier. I can easily get a 12-month credit on their website for my tickets. The problem is, I want a refund. I tried texting and I tried their automated service to get a refund- it doesn't work. To get a text back from customer service, it showed it was a 1.5-hour wait. Someone texted me back FOUR hours later (and of course I missed it). The only way I can get a refund is to not show up to the flight?! Seriously? What a horrible system. You change the flight times - it should be a simple process for the customer to get a refund.

We booked Spirit due to the low cost. We booked a flight to Florida for our family. We booked this flight well in advance, but a month after booking, we received notice of a schedule change from afternoon to late night, and with 2 toddlers, that did not work for us. We had to re-plan our entire trip (flight, car, hotel, tickets, etc) to move the trip to another weekend with flight times that worked for us, which cost several hundred more dollars after modifying all of our reservations. Now we received a notice AGAIN that our flight has a schedule change from 2 pm to 7 am (meaning we'd have to get up at like 3 am) that will be a huge challenge for us with 2 small kids. They do not have a customer service number on their website. We spent 3 hours waiting for a live agent on their chat before we had to give up and go to bed. They never responded.

First time flying in with Spirit. Never again. Very unprofessional. Hidden fees. Plane ride terrible. Didn’t even seem like there was a flight attendant on board. Paid $100 for a carry-on bag. Never again will I ever fly with spirit?

This is the most horrible airline possible!! Proper harassment this was!! There is a reason they are bankrupt!! The staff are partial to ** and make them pay more while let ** walk by for the same reason. First and the LAST time I used Spirit, mistake! Hoping they go out of business very very soon!

I always fly Spirit, but won't again, especially not to come back into the US. We got to the airport within the time we should have been able to board. I had done online check in and just needed to check a bag, traveled with 2 kids, while pregnant and as a citizen of that country, immigration is a breeze. When we got there they had decided to close the Spirit Kiosk early so there was no Spirit airline staff in sight, and no one had information for us, we walked up and down and around and finally someone suggested a number or to go downstairs and hope their office is open. The lady was busy so we had to wait, time ticking!! Eventually she said we had to get new flights, she didn't know how to work the system so I had to call and wait forever.

Do NOT use Spirit Airlines. The plane is over 4 hours late, and they wait to change the time until it has passed, then they only put it as another 30 minutes until that time has passed. Once the plane pulled up, we were told 5 minutes until we'd be boarding, and it's been another hour, so far. Spend a little more for a competent airline, not this joke of a company, trust me.

This is about the customer service only. The ticket purchased was a good price so I booked for me and my sisters. Chase flagged the purchase as Fraud Suspect and asked if I made the transaction to which I replied “yes”. I was told that if Spirit cancelled our tickets, we needed to do it again and it would go through. The tickets were cancelled so I purchased again at the same price and it processed through. The next day, I noticed I was charged twice, the one I processed and they sent a second one through at a higher price. I tried contacting their customer service with no luck.

Wrong baggage (carry on) selected online and when going to the desk to correct it (checked bag), they instead charge me double!! And will not refund due to “can’t verify bag size” ** is that BS?! This is beyond policy. It’s a lack of ethics and doing what’s right! This airline is horrendous.

Arrive for my flight with my personal item already paid for a checked bag and my wallet/handbag make me get out of line and pay an additional $99 to bring my handbag back with me after paying for $50 for a checked bag.

Bad experience since we went to the air line counter at the Philadelphia airport. The lady at the counter was very aggressive. When we took our flight back home it was a flight with one stop. And they left us in the Ft. Lauderdale airport. But the took our checked bags in the flight to Philadelphia. They did not offer any reasonable connecting flight. We ended renting a car and driving 1200 miles to the Philadelphia airport to get our bags. No reimbursement was given to us. They just lied about it at the airport to keep us calm. Worst airline ever. I won't flight again in spirit airline ever.

RT IAH<—>LAS. Several changes to schedule prior to flight that I managed to sort through. After all that, the outbound flight was delayed by 4 hours and inbound by 3. Inconvenient and inconsiderate and spent way too much time sitting in airports. Horrible communication and service.

Horrible experience. Terrible customer service. Not worth the headache by any means. Multiple mishaps, all unaccounted for. 110% recommend choosing a different airline. Last minute gate change, a missed flight without compensation, and 0% accountability. The price you pay is not worth what Spirit has to offer.

The flight from Detroit to Ft Lauderdale this morning was phenomenal! The captain came to check on us as he needed to stretch. The flight was beautiful, the end was so satisfying, we flew over the Atlantic Ocean and came for landing right after we hit land, just amazing. Best flight I have ever had. Thank you so much #.

I and my husband, were flying Spirit Airlines from Fort Lauderdale to Milwaukee with flight change in Orlando. The price for our tickets was great, very affordable. Everything was on time as scheduled, perfect. All attendants were very efficient, professional, courteous, helpful. After I arrived at Milwaukee airport and quickly walked to get my luggage I realized that I am missing my phone. I possibly left in the airplane or in the bathroom across from the gate. I was in panic. After all great travel now I will lose my phone. Then I quickly went to Spirit Airlines counter to ask for help to find my phone.

I have been flying different airlines for over 20 years and have never encountered the unprofessional service and lack of curiosity as we did on our recent flight on Aug. 15th from MCO attempting to return to BWI at the ticketing process. We arrived at the airport at 8:30 am and our flight was scheduled to leave at 9:22 am. In asking the attendant for assistance our info was accessed on a handheld tablet, which we soon learned did not check us in, upon her processing our payment of 79.00 and attempting to print the baggage claim ticket on the kiosk, which recorded that time as our initial contact, which would not print we were directed to the priority agent, the first attendant indicates we are late, never explaining to use what she meant, she waits until we get to the counter to weigh our luggage, when there was a scale at the kiosk she was standing beside, she turns to use to say your bag is 129.00 for one suitcase, we begin downsizing the luggage the priority agent tells us our print out indicated it was 8:37am we were late the boarding process had already begun and we had to reschedule our flight.

Was very ill the morning I had my flight, so I got there about an hour or so before takeoff. They told me my bag was overweight which surprised me because it wasn't overweight on my previous flight. They said it would be $125 overweight fee, which I didn't have because I had unexpected expenses during my trip and had almost ran out of money. I am handicapped and was on my way to get my daughter with Lyme disease and bring her home with me. After a grueling morning of nausea, severe pain and no help with my bags from Excalibur Casino, and waiting a long time for an Uber, and getting a wheelchair, I had reached my limit and started crying. They told me I would have to empty my suitcase to 40lb or pay the fee.

I’m writing to formally dispute a seat charge issue I experienced during my recent booking, **Flight XHIK3V**. Initially, I received an email from Spirit Airlines stating that my SeatBid was *not* accepted. Based on that information, I proceeded to pay **$56** to select seats manually. However, the following day, I received a second email indicating that my SeatBid *had* been accepted after all, and I was charged an additional **$32** for exit row seats. My boarding pass was automatically updated to reflect this change.

This is one of the worst airlines I ever dealt with, if not the worst! They charge $100 for making change to the reservation & when I tried to purchase seats for myself & my husband their website was very messed up that when I tried to purchase seats for myself & husband, the first time I tried to purchase the seat for myself & put my card info it said ‘sorry the payment didn’t go through’ so I tried for the second time the & same message popped out again so I tried the third time & this time it went through but I ended up being charged Three Times!!! I was so frustrated so I called their airline the agent who answered who seems to be from outside USA apologized that nothing she can do about it!! So in conclusion First time & Last time I will ever fly with this very bad airline!!

A charge on my cc showed up today on my phone for a ticket on Spirit Air. I contacted my cc company, and they will issue me a new card, within a week. I called the airline to try to find out who it is that I am doing business with, and trusting with my cc information, that I should no longer be trusting. "Arnold" at SA could not tell me anything, though I gave all my info freely. Card number, exp date, sec code. Name and address. So, I got nowhere in my attempt to learn who is stealing from me. An airline not to be trusted, since they protect the guilty, and ignore the innocent.

I flew from EWR New Jersey to Vegas a 5hr flight. 19.95 for internet access, 99.95 for carry on and 79.95 for a bag to check in both ways. That was the start of my nightmare flight. They kept pushing for seat upgrades while booking and even more while waiting to board. Something said upgrade to the emergency seats. I'm 6.2 so it can't hurt. 26.95 per person additional. When I enter the plane I was so happy. There is barely any leg room for an average height person. They squeeze you in. Remember 5hr flight. Not even a peanut or cookie. I asked for water they brought me a half of a plastic cup warm. Every single person was sitting on that plane sides ways and looking hurt. Their chairs do not recline at all, but now I think about it I would be laying in someone lap because of no legroom. They're robbing their customers. Smiling with a gun is robbery with a smile. NEVER EVER AGAIN. I would never tell anyone to fly SPIRIT again. Don't do it to yourself....

August 2 flight to Las Vegas. 6 hour delay with no drinks no food and one of the biggest reasons was there is no crew… What a company. The worst I ever had seen. Don’t fly with them. A long term plannalogical and technical difficulties company.

Notice on the topics illustrated here "Safety" is not included. My return flight? - horrible. I was near last to board and when I reached my seat and began to sit I was angrily pushed out of the seat into the isle and almost fell to the floor. I reported the incident immediately to the nearest attendant. I was relocated from the seat I paid extra for. We hadn't left the gate yet. Security law enforcement should have been contacted. If the pilot knew of the incident, he ignored it because we proceeded to the destination. I requested security at our arrival gate. Sorry, it didn't happen in our jurisdiction. Contact with the airline? Went nowhere. I contacted originating airport and filed a police report. Concerned about your personal safety these days? Don't rely on Spirit.

This is the worst travel company ever. Do yourself a favor and don’t try to save money just book with a different company. I booked a round trip flight to Charlotte going to watch my brother graduate from Army bootcamp. The first way went okay as there were no delay or problems. Now comes the time to go back and we received an email saying our flight will have 1h delay. Which is pretty common these days, so we said “no biggie”. But an hour later the whole flight was cancelled. Again this was not the worst part. The worst part is we ask the agent lady here at CLT to give us voucher for food and hotel accommodations but she said they are not obligated to give us anything. Even though our flight was cancelled. I am seating here writing this and I am thinking about my work that I will miss, my husband will miss work as well and my friend also. This is a trashy company and it is unfortunate that we have no system to assist in these situations.

I feel like only the negative reviews get attention, but I had one of the best flights with Spirit that I've had in the past 2 years of flying multiple airlines. My flight was a pleasant budget experience and I paid for the exit row (only 12 dollars in addition to my ticket cost) for some extra leg room. No one was in the middle seat. The agent at the desk was friendly and pleasant. No one made me stuff my personal backpack into the tiny little bin like Frontier was doing. The pilot got us to Dallas 30 minutes early. We deplaned quickly. An airline agent let me borrow her pen. It was a great budget experience. Good job, Spirit!

Spirit is my go to airlines for a quick flight. Prices are reasonable. However, the lack of communication from agents about delayed flights is very unprofessional and deters me from booking in the future.

The last time I flew with Spirit our flight departed an hour and a half late. Now this time I am trying to add a child to my reservation and they are trying to charge me $100 more than the quote online.

I scheduled a trip to Las Vegas on 7/14/25. I cancelled the flight the next morning. I rescheduled the flight on 7/15 for a different date. Now they have both flights reserved. I called because I haven't received my refund. They say I never called to cancel the appointment. They will check the phone logs, but it will take 5-7 days. Very dishonest. The call service is very difficult to understand. They will not give you a confirmation that you called.

Spirit canceled my husband's return flight—a flight we paid for in full—simply because he missed the first leg of his round-trip. He booked another outbound flight with American (a much better airline, by the way), expecting to still use his return segment. But nope—Spirit quietly canceled it without notice and without refund. Let that sink in: you pay for a round-trip, miss one leg, and Spirit just deletes the rest of your itinerary and keeps your money. That’s not customer service—it’s robbery.

I’m not supposed give even 1 star. I have an emergency to travel to Orlando. I booked my flight the night before. As soon as I arrived the airport before an hour they you can’t get you boarding pass because I’m I was late. I have to get my boarding pass before 24 hours and the lady said I have another flight from 7 pm to next day 8:am. 😒I will tell friends and family never booked flights from Spirit Airlines

The Flight Attendants are getting worse and worse by the minutes by being sarcastic towards customers and plain rude! I also noticed trash, smelly carpet and sticky chairs. Not a good experience at all!

Run hard, run fast, run long, book any airline but this one. Have had them cancel two different flights hours before departure which I was able to overlook but my last experience was a nightmare. We were scheduled to fly out of Orlando at 8:25pm Sunday night. The flight got bumped to 10:12 pm at 9:30 am. Then at 1:50 pm it got bumped to 11:10 pm. We got to the airport a little before 8 pm. Starting around 8:40 pm the wheels really fell off, it went from 1:05 am to 12:27 am to 12:50 am to 1:35 am to being canceled at 1:30 am.

I've flown Spirit twice and only had 1 good experience. The first time I was going down to Houston to visit family about 2 years ago. I don't remember the first flight but coming home was a nightmare, we had gotten up about 500 feet from the runway and we lost about half maybe even more than half the engine power because the pilots cut back on the throttle and we dropped about 100-150 feet before they pushed us up to 36,000 feet normally.

Me and my wife wanted to do something special for our 10 year anniversary so we booked a cruise leaving out of Miami and a flew with Spirit. We boarded our spirit flight at 7am Monday leaving out of Detroit. The plane left the gate, sat there for about 20 min, then the pilot says over the intercom that the plane's electric and environmental systems weren’t working properly so we needed to return to the gate. We all sat on the plane for 2 hrs while they fixed the electrical and environmental systems computer. No one could leave and no travel arrangements were made for passengers.

Extremely Disappointed with Spirit Airlines. My experience with Spirit Airlines has been nothing short of frustrating and stressful—especially as a parent traveling with a disabled child. From the very start, my initial flight was delayed, and we were stuck sitting on the runway for 45 minutes to an hour. During that time, a fellow passenger was extremely rude and disrespectful toward my child, making an already difficult situation worse.

The booking portal must be designed by a scammer, deliberately mislead customers, force them to make errors or mark errors after booking. I'm a software engineer, I could only how much pain it cause to people who have less to no knowledge about software engineering. I'm pretty sure they hire an intellectual engineer who practice unethical doings. The worst part is customer service, you'll wait for over an hour being in queue with the hope to talk to a human, and will realize everything is a trap, you will be in an infinite loop forever. Overall, It's the worst airlines, I wish there is a bigger term to describe the pain.

Pat **. Just to inform everyone, I booked flight online today, after receiving confirmation 20 minutes later by email I noticed I made a mistake that the locations to and from were in reverse order so imediately I called to reverse the locations in which the tickets were the same price, I spoke with a supervisor "Frank 36J210--out of USA of course" and he said I would have to pay a $130 modification charge??? Are you kidding me? I just purchased less than an hour and fares are same price with numerous seats available both flights. He said it was a fee for airfare difference even though the fares were the same price. He said the difference was the Modification fee being charged to the fare price--for real????

Evil, False advertisement of premium seating on this last time. Will sell your purchase without notice. Says they changed policy after they clearly sold you a blocked seat for more space. Also, Kicks you out of their system over 5 times while it figures out the best way to get the most out of you EVERY TIME. By the time you finish, they have increased the cost in order to take more. Horrible customer service despite the seemingly cordiality.

Spirit’s Saver$ Club doesn’t just auto-renew your $70 without warning— They’ve engineered a predatory UI that greys out the “Confirm Cancellation” button while highlighting a bright blue “I don’t want to cancel” option, tricking you into clicking the wrong button and effectively revoking your cancellation, then slapping you with a bogus “non-refundable” policy for a service you never even received— A shameless bait-and-switch that tramples on consumer trust and likely violates auto-renewal laws. There's a reason they are going bankrupt and it couldn't happen to a shadier company.

Spirit Airlines canceled my flight from DFW to Fort Lauderdale on June 26, 2025, claiming the FAA recommended cancellations due to weather. After checking FAA notices myself, I found no such directive—only delay advisories. Spirit lied and used the FAA as an excuse to avoid responsibility. Their customer service was rude, offered no help, and only refunded the flight. I had to buy a last-minute ticket on American Airlines at a higher cost, pay extra for gas, and almost missed my international flight to Jamaica. They even offered a useless rebook that wouldn't get me there in time. Absolutely unacceptable experience. Spirit should be investigated for misleading passengers and refusing to provide proper support. I filed complaints with the FAA and DOT.

Honestly, don’t even bother trying to save any money, pay the extra money for any other air flight. Horrible customer service. My flight got delayed and cancelled for literally 4 days straight. I have two small children and was traveling home after visiting family (alone). THEY DO NOT CARE. They are lazy to help, extremely slow and absolutely unbothered. Don’t waste your time, your money and save yourself the headache and frustration.

If no stars were available, that's what Spirit would receive. They first kept delaying our flight until after waiting over 4 hours, they finally canceled it for 18 hours later. When I was confirming getting on the next flight, the representative was telling me we would have to pay again for a seat. We finally figured out this flight. Then they lost our luggage. I've been trying for multiple days to relocate the lost car seats and nobody from Spirit can help me. They've also hung up on me on the phone. I've resorted to contacting the airports myself to try to find our items, with no success.

Very good airline, everything was on time even the baggage were showing up on time, very clean and comfortable on board with great customer service especially Esthesia (not sure about correct spelling of name). She was super nice in flight NK3704 from FLL to San Antonio... Thank you. 😀👍

Sat on Tarmac for an hour, then pilots timed out for flying, waited another hour just to be told, "Check your email tomorrow for flight options, you've been cancelled." No hotel voucher, no email. Should have paid the 150.00 more and flew with a better airline. Can't believe how they treat customers.

I purchased a ticket to fly my son to Florida to visit me and had to cancel due to family issues. So they gave me a reservation credit. I tried to use it to purchase my daughter a ticket and they say I can’t. They pretty much make it impossible to use the credit. As the card holder I should be able to use it how I see fit I feel like.

This is the least comfortable airline I've ever used. It is obvious their entire business is based on mass quantity, and the tiny seats with poor lumbar support, the lack of amenities including even seat back pockets. I watched a gate staff deny a mother entry on board after her child had boarded because they closed the boarding gate 20 minutes before the flight was supposed to leave instead of fifteen. This company has no spirit or soul, just a hollow corporate cash grab.

I booked a Spirit Airlines ticket through Expedia because it was the only option the site showed at the time. About 30 minutes later, I realized I had selected the wrong date and tried to fix it immediately. Spirit refused to make any changes or help in any way. In contrast, Delta canceled my ticket with no penalty and was polite and supportive throughout the process.

This is my first time flying with Spirit airline. In all fairness I was warned how bad it was. While we had three delays, that is not the only reason why I am giving them a 1 star rating. The customer service at the gate desk is deplorable. I sat at gate 1 in Orlando for a very long layover on Monday 6/9 from 5 pm to 10 pm and watched the three young ladies at the gate desk treat people poorly. They were more concerned with chatting amongst themselves to care about their jobs. I watched an elderly man walk up to the desk with a question. One of the ladies rolled her eyes when he walked up and the other two seemed inconvenienced by his question. Treating me this way is bad but treated an aged man the way they did was despicable and sad.

The process is stressful as it is. No need to start with as of May 7 2025 everyone over 18 is going to need a real ID. If you actually don't. Seems like nowadays everyone want to have their share on the harassment tip. SMH.

During the flight I was verbally abused, harassed and insulted by the flight attendants. I was hurt emotionally. Flight attendants were rude, they acted aggressively towards me. I felt unsafe. For some people power is not a good thing - the violent behavior of "Spirit" flight attendants is a clear example. They got power, and they used it to hurt me, to make me feel powerless. This was the most horrible experience I had while on the plane.

Spirit 🫣the truth is they advertise cheaper airfares but in reality, it’s not that much difference for everything. You sacrifice. Yeah I I will not be flying with Spirit Again. The difference from Southwest, Delta, Alaska, Frontier. It’s not much different. I like $40 less, but the flights are way longer and less comfortable.

We took a flight from NY to FL. The passengers in the seats behind us were loud, rude and obnoxious, yelling, wolf whistling, banging on the backs of our seats. The flight attendants did nothing and in fact, stopped to chat them up instead of asking them to tone it down. It made for a miserable 2 hours!! Flight 2301 ROC to MCO on 5/30. We are Spirit rewards members and use this service frequently. How very disappointing that this behavior is now acceptable!!!

I’ve never had a worse experience with flight attendants. As someone who travels frequently for work, I’ve encountered a wide range of service levels—but this was by far the most unprofessional and frustrating. The attendants were rude, unresponsive, and spent most of the six-hour flight sitting in the “Big Front Seats” openly chatting with each other instead of attending to passengers.

I received an email from Spirit last May they were no longer charging fees to cancel or change flights. Today I needed to change my flight and they are charging me $99 saying they brought the fees back in February. I didn't receive an email stating this. I spoke to 2 customer service representative that are outside the country. The service was terrible. I won't be flying with them anymore. They could have at least offered a 1 time courtesy.

Spirit Airline is the worst airline out there. I booked a couple of tickets for my husband and I for yesterday 5/19/2025 from ATL to FLL (going home) we had seats 1A and 1C, the flight's departure time was 7:20 PM. I was very excited never sat in the first row. I flew a lot before but never the 1st row, we put our carry-on in the compartment overhead and we were waiting for all passengers to get in, when the guy flight attendant asked if I can put my small purse (may be 10 inches by 8 Inches) that I had in my hand in the above compartment.

I purchased tickets and later found out I couldn't fly that day. Spirit airlines gave me a refund to use another day. When I went to book a flight, they wouldn't honor the refund. Don't trust them. Totally dishonest.

Worst gate crew I've ever had to suffer!! Rude, made me wait while my elderly mother with a walker tried to get down to entryway because I had a small 6x5 purse and a small bag. I had to consolidate them first. The gate attendant on flight 741 gate B24 leaving las Vegas for Orlando, apparently has no training, no customer service and no humanity!! I'll never fly or recommend Spirit ever!!

We flew Spirit from Kansas City to Ft. Lauderdale on 4/18/25. We were sitting in row 5, so very close to the front on the plane. After snack and drink service, my son ate his snack box and wanted to purchase another one. Two flight attendants were standing at the front of the plane (and the seat belt sign was NOT on at that time). So he got up to ask if he could purchase another snack box and as soon as he got there, a flight attendant yelled at him “You can not be here, go sit down“, he tried to ask to purchase the snack box and she yelled again “Go sit down”, So he did. She was extremely loud that everyone was looking and it was so rude! My son was very embarrassed! She or the other flight attendant there never came over once he was seated to ask what he wanted. Then the tall pilot came out of the cockpit and got on the phone.

Spirit Air is one of the worst airlines I’ve flown with. They charge you for everything — even carry-on luggage. At the last minute, they won’t let you bring your bag unless you pay extra. Be careful: they even charge for meals. I ended up spending a lot of money just to fly from LA, and still, they kept adding fees for every little thing. Before you book with them, make sure to read all the fine print. They’ll try to get more money from you at the last minute.

I'm done flying Spirit. After numerous times of lost luggage and the latest tipping point of being told 30 mins before departure it was too late to board, I've reached my end with this airline. Poor, under qualified workers who are disgruntled take their life's problems out on passengers. Terrible service. I'd rather pay more than to deal with Spirit ever again.

I would have given ZERO stars - it was not an option! Spirit airlines has never been in my rotation or consideration at all. My daughter and her friends booked with Spirit and quickly realized they made a mistake on dates. The correction was 4 times the cost to cancel and rebook the flights. I escalated the call to a Customer Service Supervisor, and she was not able to help at all or suggest any solution. We came up with a variety of scenarios and they just said no and made me feel less than. I don't trust these people and news of their lack of leadership gives me even greater concern! Buyer/Flyer beware. Stick with American, you pay more and there is a reason why. You matter, fly better

I ended up paying >$900 for a a round trip flight for 2 people to from Detroit Atlanta that would have cost $500 on a larger more comfortable airplane with TV screens, free drinks and snacks. I ended up paying $158 twice - each way for our 2 suitcases. Paid $104 to choose our seats because I was not guaranteed to be able to sit next to my 16 y/o daughter. I have flown Spirit in the past with few issues. But this took the cake. I will not be fooled again. Luckily, I have a decent job, but what about those who don’t?

Just horrible. My 16 year old had a 10 am flight and they delayed it 6 times. Then finally at 9pm, they said the "crew was here" only to cancel her flight at 12 am and switched her flight, finally boarded at 1 am on a different flight. She was alone in the airport since I couldn't go through security with her. Couldn't get anything done about it talking to anyone at Spirit. My thing is if the crew isn't there after, at 4 hours, they need to figure out an alternate plan and not just keep delaying it until it's finally canceled. My poor daughter is all I gotta say. The price isn't worth the aggravation.

Worst airline ever. You double charged me for luggage. They would not take off the fee. Plus I paid to upgrade to move through security faster which did not happen. Only seats left were exit rows when picking seats over $116 dollars. Baggage fees change based on high travel times and not consistent. Also baggage claim it took you over a hour to get checked bags after we landed. You lost me as a customer.

Today we had to miss our flight because Rena ** the supervisor was very unprofessional because she was refusing to help us to fill a e-ticket form online and she told us last minute that we need to fill the form so we can fly from Michigan to Florida to Punta Cana. We were asking for her help and she told us she can’t and that she is closing the door and I have only one minute to be done, she was very unprofessional, but thank god Rakia ** and Cristine **, they were very nice, helpful and professional. Spirit needs more employees like those two - so professional, sweet and understanding.

Horrible, I'm disabled and they insist I take my flight and not refund my money, even though it's painful for me to fly, they said get a Dr's note, which I did, they cont to make me jump through hoops, just to keep my money for a flight I can't physically take!

On march 9th I flew from Philadelphia to Fort lauderdale. I took a carry on bag that meet the requirements. I have no problem. On March 15th I was flying from fort lauderdale to philadelphia. I took the same carry on bag. I was to I had to check it for 99 dollars. I could prove it meet the requirements. They did not want to hear it. Finally after arguing for 30 minutes. I was told I have either pay for the bag to be check or miss the plane. I paid for the bag. When I got to Philadelphia everything was closed. So I called the customers service number. They were not helpful. This is a scam. Why did I have to pay the same, that meet the requirements for a carry bag going to Philadelphia but not coming from philadelphia.

Worst airline ever. I was overcharged for luggage and nobody cares. 460.00 for 2 checked bags. Customer Service is nonexistent. I will never fly with them again. I would suggest you avoid them at all costs. Horrible.

I made a mistake and booked the wrong flight. I then had to pay TOP DOLLAR for another flight! On the way back I checked the wrong luggage, and hit carry on instead on checked bags. I was told I could apply for a refund. No refunds for the way up, as it costs $99.00 times 2 to get a refund. (No money left to refund!) No refund for luggage mistake due to it being a "package" whatever. Has anyone ever gotten a refund with this company? Thinking not! Good luck trying.

This is the worst airlines I have ever flown on. They say cheap flight but they nickel and dime you to death. No complimentary water, peanuts, pretzels absolutely nothing complimentary. Service is horrible. One Spirit employee was polite. The rest extremely rude. You would be better off flying United, Southwest, hell even Frontier has Spirit beat. Skywest is even better. Nothing cheap about Spirit except for the service provided.

My flight was delayed for hours, I missed my connected flight, the customer service agents were not forthcoming with reason for delay, it was just stated maintenance for hours and hours. I was not re-booked on a new flight or offered anythings for the inconvenience. Because I missed my connected flight I had to cancel my trip and nook with another airline. I also was charged a night for my hotel as I could not make it there and could not cancel. Overall extremely poor customer service, a waste of time and money. I don't recommend anyone to fly Spirit. They should be out of business.

Spirit airlines almost ruined my trip. They devastated my 8-year-old daughter. We are at the airport for 18 hours. All to do with incompetence. Nothing to do with weather. Nothing to do with myself. We arrived 3 hours early and still didn't get on our plane. A luggage went on a plane. They said we had no seats. I firmly advise you not to fly Spirit ever.

Airline contractor from Spirit Air on flight spirit 181 from Las Vegas to Seattle was very unprofessional. The flight was delayed due to a medical issue so they were boarding 2 flights at the same time, same gate/conjoined gate to save time. When I asked a clarifying question, she responded with “it’s not my fault you aren’t listening” rather than just helping and answering my question. She let her frustration take over and lost her professionalism, there were many people who witnessed and also clapped when I responded respectfully but also not willing to accept being treated poorly for no reason. Spirit…. Do better.

The baggage fees are ludicrous! I understand making a profit but this company puts a whole new meaning to the notion. I refuse to ever use this airline ever again. I will book American Airlines. The fares are advertised lower than others perhaps but to charge so much for bags and not permit 1 is insulting. I know the CEO laughed at the complaints from what I saw when researching these guys. That's fine let him run his company into the ground...I won't be back. I can afford the competitor's I just found the pricing alluring. Won't get another dime from me...lol.

Worst worst worst. Avoid this school bus airline. Pay little more. Take a different airline. These money hungry will chatter you $99 for a small carry on at the counter. It was a small carry on. What a shame. Disgusting airline.

I would give a 0 if I could. Worst airline ever and worst customer service, I cannot believe anyone would fly with this awful airline, I will never in my life even consider them even if it were free. 0 stars.

Worst Experience Ever – Never Flying Spirit Again! I’ve never been so frustrated with an airline in my life. My flight with Spirit was canceled on the 9th, and I was stranded in a foreign country. When I called Spirit Airlines for assistance, I was told there wouldn’t be any flights back until the 12th. This didn’t work for me as I couldn't afford the hotel costs for that long. I asked for other options, and they offered a refund or credit. I chose the refund.

If I could give them 0 stars, I definitely would. This is the worst airline I have ever dealt with and flown. I bought a ticket for a flight and they overbooked it. I was offered standby for an additional fee on top of what I already paid for my ticket. I booked the dates and times a month in advance so there's no excuse to overbook your flights. In the future I will fly a more reputable airline and pay more to not deal with the aggravation and inconsiderate people with Spirit airlines. Save your time and money and fly with an airline that doesn't just want your money.

On January 18th, my flight from BWI to IAH was delayed 7 minutes before boarding, rescheduled for 5 hours later, and subsequently delayed three more times. During this time, there were rarely any Spirit Airlines representatives at the E2 gate to assist, leaving passengers without updates or support. When I contacted customer service, three agents were rude and dismissive before I spoke with Nelo **, who reiterated that I could not receive a refund for my return flight, scheduled for January 20th at 11:15 AM. This was despite my request being made at 7:00 PM on January 18th—well over 24 hours in advance. Spirit Airlines’ strictness, disrespect, and lack of understanding forced me to spend over $1,000 to book alternative travel arrangements and salvage a portion of my vacation. The entire experience has been deeply stressful, and I feel Spirit Airlines has failed to uphold basic customer service standards.

Spirit airlines cancelled my flight completely on January 9 and offered me a refund of that flight but no flights out until January 11 with no hotel reimbursement. They said they had no flights on Saturday January 10. I had to book another flight on another airline for triple the cost of my original flight and pay for my hotel for another night. Spirit’s “supervisor” based outside the US was completely unprofessional and hateful. Don’t ever fly spirit!! We fly a lot and would never be treated this way by Southwest or Delta et al.

From Orlando Airport to Houston. Missed the flight. Never heard any “any last personal, come aboard”. Not even individual paying. I was sitting in the gate next to gate 8 and did not hear nothing. You can do better that the Spirit. I will preferred to pay $6,000 to another airline.

I travelled from Vegas to Orange County with my two sons. We had two backpacks and three carry-ons. We checked in via the Spirit kiosk. We had a Spirit rep. help with check in. We were given a group 5 for boarding. At the gate, a gate rep. said the flight was full and because we were in group 5, our carry-ons were subject to gate check; we would pick up our bags at baggage claim. I was charged $79 for 3 bags. Total was $237.

I purchased a ticket for flight $75 then realized a carry-on was not included. I went on the website to add a carry-on but was unable to. My only option was to purchase a bag check for $65 so I did. Then I was given an option for the Savvy deal for $50 a carry-on and a seat assignment. So I purchased that. Then got the receipt. My $75 flight is now $189.99. So I tried to remove the checked bag on the Spirit website which I could not do then started a chat at 9:45 pm. Was disconnected before an agent got online so back in the queue. 10:40 I get an agent and I am advised that I cannot be refunded the $65 for the check bag only a credit which is pretty useless for me since I travel so infrequently and try not to support companies with shady business practices. This business has no integrity.

Flight NK784 arrived over 2 hours late after multiple delays with 0 reasons given. Absolute trash for what they call workers/flight attendants that make up this airline. Rude, dismissive, don’t bother to “make our flight safer or better” in any way, shape, or form. Let a random 1 year old child run the length of the plane, during flight and rejected to do anything. Randomly turned on the lights during night flights, wake you up apparently whenever they please, as well as nickel and dime you for everything. Horrible experience, I would never recommend.

I did my check in online, when it came to baggage it told the charge was $65 and took me to get my boarding passes. When I got to the airport the agent told me that I had to pay for my bag and that was going to be $79. I firmly believe that they do it intentionally- make the customer think that the baggage is ok- to charge you more at airport. The government should do something to avoid this.

I have been flying with Spirit Air for over 12 years - a total different concept then, and now every airline has adopted the concept. 4 months ago I had an incident with a disgruntled flight attendant and got away from Spirit for awhile not without submitting a complaint to the proper authorities, I thought they had ignored me but today I flew with them again and they did not only thank me for being a Good member, they upgraded my seat to 1A - and John the flight attendant today- 12/18/2024 flight 371 FLL-EWR with over 25 years of experience really show me what an excellent employee could do for his own company. What a delightful experience. Thanks John!

I needed wheelchair assistant. I arrived an hour ago but they can't seem to get someone to take me to baggage claim. I have already missed one ground transport reservation and at this rate, I will also miss the one I made an hour later. I probably won't ever use Spirit again.

Spirit Airlines app malfunctioned and booked the wrong date. I immediately canceled the flight but was charged without any refund. I contacted Spirit Airlines and they told me that they could not refund my flight.

Attempted to cancel my so-called Spirit Saver$ Club membership and instead ended up paying $69.95 for nothing. The card being used on the account had been cancelled and Spirit managed to then bill another card that I used for a flight in September without first asking my permission. On the day they took the money and it was pending, I called them and asked them to cancel the membership and refund me the money. They cancelled the account and then refused to refund because they claimed the $69.95 was an annual subscription service and my flight two months prior disqualified me from claiming a refund. Effectively, I have paid $70 in November for an annual membership that has been cancelled and they are keeping my credit card details on file without asking my permission.

Updated on 11/20/2024: They now have lost my very valuable luggage. I am so angry that in the midst of them hustling for money. They lost my luggage. The lady at the Myrtle Beach Spirit terminal is working to find it. I am pissed.

Skip this airline. Seriously. They just about ruined a trip that I was planning on saving up for for a year. I have a wheelchair and I had to check it of course. When I arrived at LAX and got it, it was all kinds of banged up. It was almost impossible to open and close and when it was finally opened, it moved all kinds of weird. And then filing a claim was awful. I had to jump through so many hoops. And forget about someone calling me back in a timely fashion from the mishandled baggage department. I’m so aggravated with them and myself for not checking the reviews.

I had an awful experience flying with Spirit Airlines. They charged us an extra $79 for each carry-on luggage for my daughter, my wife, and me, despite my repeated inquiries about why we were being charged so much when our luggage was far smaller than the average passenger’s. I have never been charged like this by any airline in the world.

I had two tickets booked through them and the trip was cancelled. Instead of them refunding my money I was told I could get airline miles, well currently trying to book a flight. They told me my airline miles expired and there's nothing they can do to help but yet have kept my money and airline miles. Terrible service and hopefully they will be shut down soon.

I will never fly with your company anymore! You abuse people with disabilities and who just had surgery and invent lies that could be easily investigated once you look at the cameras. Your customer service manager named Sandra was rude to me and you lie saying I had multiple bags. I only had a purse. You lie from the disabilities investigation dept. listening to lies and inventing lies about me. I am an honest person 65 years old that had to travel and had just had surgery and only asked for help to put my under 40 lbs suitcase to weigh it. That was all and That rude customer service manager named Sandra yelled at me and mistreated me. Another passenger was kind to put my suitcase only to weigh it. You ignored my complaint of abuse and harassment and invented lies that it did not happen. Check your cameras. I never want to use your unethical company anymore!

Spirit is horrible no matter where you are flying. They are truly the worst airline I’ve dealt with and will try to avoid ever using them in the future. All they know how to do is apologize for their incompetence.

Your empowered team is helping to create some of the worst customer service that I have ever seen in nearly any industry. Is it true you cannot assist customers with changed flights that your airline initiated? When a customer plans their entire trip around arrival and departure times and you change flights and change days you’re costing customers hundreds upon hundreds of dollars in hotel cancellations and car reservation cancellations.

This may be a no frills Airline and I mean NO FRILLS....Can't even charge your phone...but they look to get your money in so many other ways. I just experienced overage on my check bag. I just came from Ireland and my same, untouched checked bag, was not overweight. I get to Spirit and it is 6 lbs overweight. They need their scales calibrated and their Customer Service to be better.

Have to give one star, but really they deserve zero. A few months ago they oversold our flight, what a surprise, and we were given vouchers to use for future travel within a year. My husband and I each got a voucher. I attempted to use them this week and kept getting an error message, so I finally got a chance to chat with their customer service and they told me that two separate people somehow got hold of my voucher number, booked me and them on a flight. Of course, I didn’t show up because I didn’t book the flight and they used both of our vouchers. I have emergent travel for next Saturday and yet I have to wait for them to respond, which could take two days or more and I’m now forced to use my miles for another carrier to book my flight because I can’t afford to wait.