Spirit Air Reviews

I was coming back from Cartagena (Colombia). The flight was scheduled at 2:20 pm but it departed at 3:29. When I got to Fort Lauderdale and my connection to La Guardia (New York) was canceled. I spoke to the supervisor about the situation and she said that it was not her problem. I asked her unsuccessfully about a voucher for a hotel and meal since it was their fault. She told me to go away and to sleep in the chairs. Last time I do business with this company.

I just arrived at Houston airport. We were supposed to arrive at 4:45. We arrived at 6:35. It’s 7:01pm now and the luggage still hasn’t arrived. This happens all the time with this airline. We leave late, we arrive late, there’s no one to help. When I left Dallas to go to Miami, a Japanese man was late to drop off his bag. He was asking the airline attendant and she told him to go book another flight. He didn’t understand and she was so rude to him. You think this is a “cheaper” flight, but they charge you for everything, so it doesn’t end of being cheaper than American or Delta. I feel like a pheasant when I fly Spirit. Same with Frontier.

Delays, Delays, Fees, Fees...poor service all around....The Airline is the worst! Cheap everything, got to pay for water and bags are expensive...Dirty planes, nasty customer service agents. Bad, bad, bad..

I booked my flights almost 8 months ago. Flights had already changed 3 times. We were on our way to a cruise. I confirmed our flights at midnight for the 3:45 pm flight. 4 am Spirit sends a notification the were changing for the next day. After our cruise time. I called to cancel this and they said that there's nothing they can do so ended up having to book another flight costing much more. I will never fly spirit ever or even look in their direction. Horrible wait times for support and no resolution. Sorry receipt is crumbled. I was not happy to find out literally less than 10 hours away our flight changed.

If I could give 0 stars I would. They made my 6 year old fly in an aisle by herself and made me purchase a ticket so my 4 year old wasn’t sitting alone as well. Avoid this company like the plague. They have 0 sense of compassion and when I called for assistance I couldn’t reach anyone. I tried their texting/chat and they refused to help and offered no assistance saying that it was their policy. Families may be separated because they are a budget airline.

My experience today with Spirit Airlines at Dallas/Fort Worth International Airport was beyond disappointing — it was unacceptable. The staff demonstrated an alarming lack of professionalism, patience, and basic courtesy. Simple, reasonable questions were met with dismissive responses and visible irritation. Instead of providing clear guidance about baggage policies or fees, the interaction felt transactional and cold, with no genuine effort to assist or clarify.

Spirit is one of those airlines I will NEVER use in my life again, 5 hours delay without information or compensation, the rudeness of the crew is repulsive, the comfort do not exist, there is nothing good at all, if I have record the way they treat me that would have been crazy.

WARNING! WARNING! WARNING! Don't even REMOTELY consider booking a flight on this LOSER airline....I GUARANTEE You'll regret it! These morons cancelled my flight from S.C. to Orlando on 2/17 literally minutes before boarding was to commence. Their "explanation" was that They couldn't get a flight crew together for the one hour flight. I surely thought They were kidding! I'm 76 & have flown countless times with numerous airlines both good & bad, & have NEVER heard of anything so preposterous!!!! Wilbur & Orville Wright had a better flight plan at Kitty Hawk! Because of the last-minute cancellation My ride had already left & gone back home....One hour away. He had to drive all the way back to pick Me up. I had no recourse but to re-book another flight TWO DAYS LATER, which caused unimaginable duress & inconvenience.

Do not fly Spirit. Worst airlines in the entire galaxy. Cancellations and extended delays all the time. Staff is super rude. I can have my 9 years old run the company better!!!

I’m honestly furious after flying with Spirit Airlines. Rude staff, careless gate agents, constant delays — and zero reliability. There is absolutely no guarantee you’ll arrive on time, and if you have a connection, be ready to miss it and deal with the stress alone. They lure you in with cheap flights and “perfect” schedules online, but after you buy the ticket, everything changes: delays, cancellations, schedule changes. Then you’re stuck paying extra at the last minute just to fix the mess they created. Completely irresponsible airline that wastes your time, money, and energy. If your plans matter at all, avoid them.

We were on time to our flight leaving Tampa-Fort Lauderdale. For some reason the flight got delayed once we had boarded. We had a connecting flight to Guatemala. When our flight arrived we ran the entire airport, made it to the gate 10 min prior to departure. Door was closed and the gate attendant said that because it was just the 2 of us they couldn't hold the plane. She sent us to re-ticketing, we were then told there was no more flights till next day and sent us off to speak to a supervisor. The system wasn't showing any delay so he said he needed to make a phone call to find out the reason, no compensation was granted.

Genuinely the WORST airline I have ever flown. I had a layover flight with them…missed one because of how insanely delayed my first one was. Got a new flight extremely late, I was stuck at the airport for nearly 8 hours when they cancelled the new flight. They proceeded to not have anything at all until the next morning. Still stuck at the airport. not to mention how shaky the flight was, and how expensive everything was and was not worth the price at all. (However, customer service staff was very nice.)

I would not recommend this to anyone, buyer be aware.. I got travel insurance. Can't make my travel insurance. Wasted 3 hrs of my time trying to get a live rep. No help, now I'm stuck with a ticket I can't find resolution for.

ORIGINAL FLIGHT: TPA > FLL > CLT. Flight 1311 was delayed several times, finally departing just before midnight, despite multiple notifications that were inconsistent and delayed. No guidance, accommodations, or support were offered during this period. A $30 voucher for this disruption was issued only at 4:20 a.m., hours after the flight landed at FLL, which is unacceptable and ineffective. At 1:40 a.m., I was notified that Flight 2184 was canceled. I immediately attempted to contact customer service via phone, chat, and WhatsApp, but I was placed on hold for nearly three hours, repeatedly disconnected, and unable to reach a live agent. During this time, I had no way to confirm travel, rebook, or retrieve my baggage. At 2:54 a.m., I received a rebooking notice with no departure or arrival times, and the online chat link provided to seek assistance did not work.

Absolutely the worst airline you could choose. If you do plan to fly with Spirit, be sure you keep an extra $600 on you to purchase a last minute ticket to your destination when they cancel your flight due to staffing issue.

Worse experience ever had, I had a family emergency for 5 days I had to arrive Feb 15th 2026 Sunday morning. Flight got delayed and cancelled, had to wait about 4 hours in line to get assisted and they got me a flight 2 days later. Horrible customer service and customer satisfaction

This airline is a total nightmare, it might be cheaper, but definitely not worth the hassle. Our already 6 hour layover ended up being 8 hours because of a cancellation due to an employee not showing up. We were then moved to another flight and then another flight 3 different times as they tried to make room for us.

Staff members at ohare rude. Customer service is useless and powerless. Not easy to understand thick accents. 30yr anniversary on Valentines weekend ruined. Took time off work. No direct flights offered, no compensation for Uber to and from home. No apology. Booked 3 months in advance and cancelled flight a few hours before with no warning text, call.

I had a very frustrating experience with Spirit Airlines regarding a points purchase. While I was finalizing a booking, a pop-up appeared offering me the option to buy 3,000 points. It indicated I needed an additional 2,000 points to proceed with the purchase I was trying to complete. I went ahead and paid $80, and the money was immediately withdrawn from my bank account.

In short, we boarded our plane to depart on time. Then we had to get off the plane because of an "electrical issue." We waited at the gate for 2 hours, then they told us it was canceled and that we had to go all the way back to the service counter at the entrance of the airport to rebook. When we got there, they told us it wasn't canceled and that we had to go back to the gate, which meant going through security again.

WORST airline experience ever: Flight scheduled for 4pm. At 3pm, they just mentioned that there are mechanical issues with the plane and we won't take off until 9 pm. They refuse to give hotel vouchers unless and until they cancel--which could be as late as 12 am. They give a $10 "food" voucher (a cup of chips was $5.75). They made us wait; then, around 630 pm send an email saying it's canceled. They didn't announce anything to anyone. I got the hotel and another generous voucher for $10 meal. They "rebook" me on a flight that says leaving from MIA to Detroit and then to LGA. No arrival time listed. What was it?

Our flight was delayed over 30 minutes because of other planes in the way and our terminal wasn’t ready so we couldn’t make our connecting flight, we were rebooked for next morning and given food and hotel vouchers then they were taken away. We had to wait over 7 hours for next flight. It was out of customer's control and we shouldn’t have to wait that long to get another flight then to have to sleep on a cold floor because they wouldn’t let us leave the area. I know now why we have never used Spirit, very unprofessional and to take hotel and food vouchers away after giving to us is horrible customer service. I will be going on social media and blasting spirit airlines.

Booked this flight for a one-day turnaround to pick up a dog. It was $131 round trip Tampa to Detroit and back until the 5 lb dog came into play. An extra $125! But that's not all. Less than 12 hours prior to flight departure they canceled the flight. Weather was clear in Tampa and in Detroit. So much for an inexpensive one day turn around.

Spirit. Always Spirit. Once, a Spirit agent denied my boarding to Santo Domingo, claiming I needed a visa (I didn’t). It was early in the morning, and despite all my efforts, we ended up missing the flight. I decided to stay at the airport until the manager arrived. He confirmed that I did not need a visa, and they rescheduled my flight; this time directly to Punta Cana. I then went back to the agent who had originally denied my boarding, and she said it was because I was traveling to Punta Cana. “If you were going to Santo Domingo, a visa would still be needed”. At that point, I just gave up.

I’ll walk to where I’m going before I’d fly with this group. After waiting over one hour to speak to someone, I got ahold of someone where English wasn’t their first language. Sadly, after making a booking error they wouldn’t do what is

Absolutely the worse website in all history. This is a shame to have such horrible site that doesn't function, doesn't work, many links are broken or blocked. Logging in never works, even with their reset.

Spirit has the worst customer service in the world. After being on the phone waiting on an agent for 1 hour and 30 min only for her to make a mistake on my flight booking. Have to call and chat with agent only to be waiting four over a hour to get someone on the phone. If I attempt to modify my own flight, however, it's a extra fee to modify it. Spirit is terrible. This will be the last flight with them for me. Once my club membership is over.

Debra **

Spirit made me get out of line to stuff my passport holder into my backpack because “you only paid for a personal item.” Ridiculous, petty, and narrow-minded. Promoting a credit card as a “proud perk” is laughable when customer experience is treated this way.

I am a long time flyer on Spirit Airlines but my last three experiences have been nightmares. I am out thousands of dollars due to their inadequacy or outright misrepresentations. Delays of 3 days involving travel from New Jersey, New York, Ft Lauderdale and Los Angeles. Each time we had direct flights at very reasonable fares. Each time the delays cost us about $800 out of pocket for hotels (two to three extra nights) and no reimbursements. Example of “Kiss of Death” reply: "In order to get further updates regarding your refund request you will need to wait for an email," "On my end I will not be able to review the details of your request once it has been submitted. I also do not have a direct phone number for you to call. Waiting for the email is the best option." I have never gotten an email involving the three situations other than: “Here’s a $30 voucher on a future flight for your troubles.”