Spirit Air Reviews

There is nothing to save - this brand is dead. Never booking with this airline. 2.45 hrs late domestic flight. Plane has been here for over 2 hrs - the explanation for not flying - flight control is limiting flights.

We were hesitant to fly Spirit due to a bad experience previously, but booked it due to the low fare. Didn't take long to realize that was a mistake. After booking they changed our departure time from very early morning to late evening, and our return flight from late afternoon to morning, effectively costing us two days of our vacation. On our return flight home our flight wad abruptly canceled 30 minutes prior to boarding, with no explanation, leaving us no option but to quickly book a flight home on a different airline at twice the cost. If you have ANY other option, avoid Spirit Airlines like the plague!

They are the worst airline of all the airlines. My flight was canceled two ago, never received a refund, even though I have contacted them numerous times. I had to pay $537 for a one way flight home! No wonder they are in Chapter 11 bankruptcy!!!

Our flight was canceled and when I called to ask why and reschedule I got the most incompetent representative possible. I told her that we had a child that due to food allergies couldn't eat most airport food so layovers were a concern. By the time she told me about the layover and I agreed to the flight, it was booked up. Her next option she asked if I wanted the morning or evening flight. I said. "What times? Layovers? I can't decide without information." Apparently I didn't have a kind enough attitude and she was going to disconnect the call. I said, "Get me a manager." She proceeded to put me on the Spanish line! Wtf?

Confirmation number **. Scheduled to leave DFW 3/26/26. I arrived and was at my gate with boarding pass and seat ready to go. The agent waits until I'm boarding the plane and informs me if I want to travel with the only bag I had with my oxygen machine, medicines and other medical devices I would have to pay 90 dollars to be allowed to fly. Before they would let me fly with my medical needs they canceled my flight and gave me my money back. I was not aware that you had to pay to travel with medical equipment that was needed by you. The agents are very rude and unprofessional as he informed me he got paid by the hour and refunding my money wouldn't stop his pay!

I paid extra for a nonstop flight at the specific time I wanted. Spirit changed the flight to way earlier and added a 4 hour layover. This is not comparable to what I paid for. They didn't send me an email or any notification. I found out bc I was checking my app regularly. Trying to get ahold of customer service is a joke. I was told it'd be a 35 min wait and I waited for 3 hours just for the rep to confirm my details and then sent me back to queue (?!). So, I called and waited on the line instead. Still on hold, it's been about an hour. This is absolutely ridiculous.

Worst airline I've ever flew on, because of the incompetence of the flight crew for not knowing what gate to use, and the terrible customer service of the unprofessional workers at the booths, my flight nk743 from FLL to Logan got cancelled ,whole experience was terrible I'll never in my life fly or go near a spirit flight I will be contacting my bank to dispute any charges coming from your company, I explained to one of the employees that my kids haven't ate since 3pm and when we finally got they customs it was already 1130 pm all food places closed nothing I can buy them and I'm not from the area, plus I had to book another flight with delta , she told me go be a father and feed your kids! The nerve of these people one way or another I'm going to get my money fully refunded, couldn't get me a food voucher or a hotel voucher what a useless airline. 0 out of 10 I don't recommend Spirit to anyone!

Spirit needs to just go out of business at this point, the fares are cheaper then most, but you get what you pay for, from constantly changing gates at the last minute to delays and cancellations, dysfunction, and not having Pilots available, it's not worth it, I'll pay regular fare going forward.

We took a flight, NK1645 from FLL to SAT on March 24. After our cruise, we were quite tired, especially since we had to go to the airport early in the morning due to the arrival procedures. However, thanks to the cheerful and friendly crews, it was the first time we truly enjoyed a flight. The landing was very smooth, and the flight attendant’s humorous announcements throughout the flight made the whole experience even more pleasant. This was my first time using Spirit Airlines. Honestly, I didn’t have high expectations since it was a low-cost airline, but I got a great deal on the ticket, and the schedule was perfectly on time. It was good experiences!

To the Spirit Airlines Corporate Executive Team, I am writing to formally lodge a grievance regarding the systemic incompetence and appalling lack of customer service I have experienced regarding Flights. The current situation is nothing short of a predatory attempt to extort additional funds from a passenger due to errors made by your own staff. It is fundamentally disrespectful to suggest that I, the customer, should be forced to purchase a new flight to rectify a mistake originated by a Spirit Airlines agent.

This is the absolute worst airlines and my first time to book a ticket with them. They have a 24 hour cancellation policy and I was trying for hours to contact someone. They don't make it easy. I tried calling (phone does not go through), texting, live chat on their website...nothing worked. I kept telling me to cancel on the app, which I tried and nowhere did it allow me to cancel. So of course when my time ran out they decided to answer. They wanted me to pay a $99 cancellation fee and get some credit to use at a later date...Ummmm no thank you! I will never need that credit because I would rather walk than fly Spirit. American Airlines is the best even if you have to pay a little more.

I've been flying Spirit for years with very good results. Crews and staff are generally very helpful. However the airline is an on time disaster as they progress through bankruptcy. Last experience was CLT to FLL to St Thomas round trip in mid March. CLT to FLL cancelled (rebooked on Frontier for $350 for 2 people), FLL to STT was 3 hours late causing us to miss car rental open hours, STT to FLL was 2 hours late. FLL to CLT was scheduled for 10:30 pm. Flight was delayed multiple times (crew coming from Orlando, Inbound plane late, go to another terminal for boarding, then canceled at 2:15 am). Rebooked on American for first flight out at 5:30am. Cost me 31K points.

I honestly don’t even know where to begin with how terrible our experience was with Spirit Airlines. Our flight was cancelled not once, but twice — both due to their inability to staff a pilot. The first cancellation came late in the evening at 8 PM, leaving us completely stranded with no real support or solutions. We were then rebooked on a 6:30 AM flight the next morning, only for that flight to be cancelled as well for the exact same reason. Because of this complete lack of organization and accountability, we missed our hotel booking, and worse, we ended up missing our cruise the following day — something that cannot simply be rescheduled. In total, we lost approximately $1000 due to Spirit’s failures.

DONT EVER BOOK WITH SPIRIT. Been in the airport in Puerto Rico for 2 days and will be 3 because the flight they put me on is 2 days out from my original flight. They overbooked their flights and don't give refund and tell you that you have to take a later flight! Have had all my flights canceled coming and going to puerto rico been in the airport in Puerto Rico for almost 3 days and they won't even accommodate me with a room or even a food voucher after I told them I didn't have money for food and tried to make me cancel my flight knowing I didn't have money for a different flight!

On Sunday, March 15th, my family and I were scheduled to leave Orlando at 1:57 pm on flight NK385. After waiting for hrs past the original boarding time, we finally boarded at around 4 p.m. Before boarding, the reps announced that we were overbooked and were giving their usual spiel offering vouchers and hotel stays for those willing to give up their seats. After we boarded the plane and taxied to the runway, the pilot came on the intercom and announced all air traffic has been grounded due to an incoming thunderstorm. We then had to wait on the plane for well over an hour in a thunderstorm before the pilot announced we had to deboard due to the pilot daily flying time constraints allotted by law.

Absolutely ridiculous that they close the gate 15 minutes before flight time and sell your seats! Then the flight leaves 15 minutes late! I will never fly with them again! At least give me a refund if you sold my seat to someone else! This was supposed to be a fun spring break trip for my son!

I wish I could give no stars. PSA to never ever ever ever fly Spirit Airlines. Left the house at 2:45am for our flight in Chicago & on the way we got an email that our flight had been cancelled and there are no other flights out till Friday. So at 3:30am we spend an hour on the phone with Spirit Customer Service (trash) and now we are spending another $1000 to rebook through a different airline, get “refunded” with Spirit (which apparently is a whole other process), lose a day of vacation/PTO, and get to have a 13 hour travel day instead. While there are obviously plenty much worse things in the world to worry about — just a reminder to do yourself a favor and don’t book through Spirit. ☺️

Do not ever use Spirit Airlines. Within the last ten years we had a flight from Medellín, Colombia to Fort Lauderdale. The flight was delayed and we lost our connection to our final destination, Dallas-Fort Worth. When we went to the Spirit Airlines counter and ask for a voucher to pay for our hotel and food for myself, my wife and our baby, they gave us a $30 dollar food voucher and put us in a hotel. We said at that time never again will we fly in Spirit. Fifteen years later we had another trip from DFW to Newark and decided to give this airline another chance. Our return got cancelled due to “weather” (in quotes because we checked with other airlines at the airport and there had been no cancellations due to weather with DFW as final destination). We asked the airline to give us the refund for one way ticket and two bags that we had paid for. We were traveling with an 80 year-old man, almost blind.

NEVER AGAIN! We have been trying to get home for 3 days. They will not give a refund because we flew the first leg of our trip. They canceled the 2nd leg after delaying several times. They even boarded a plane at one point, then made everyone get back off and delayed again. After midnight, they canceled. They rebook us. The soonest flight is at an airport 3 hours away. We rent a car and drive to that airport, only for that flight to be delayed and canceled as well. We have now booked with another airline while waiting to see if a refund comes through. I think they lied to us about giving the refund. The soonest we can get out is still 2 days away. I feel like they held all of us captive. They do not care at all if you are missing work, could get written up, or fired, or have problems at home that you need to get handled. This turned into a very expensive trip after all of the additional costs.

Had my trip back from Orlando to Latrobe cancelled by lack of crew. Had to rebook to another airport because it was going to be 4 days till next flight to Latrobe. That day was book so next day they booked us to Pittsburgh about an hour and half away. I got in late and needed Uber to get to my car in Latrobe. The agent sent me info to help pay me for that ride. They take care of extra hotels, food, and etc. They declined my $115 uber ride. This was surely less than a hotel or food expense. I only wanted my Uber to get my car in Latrobe. Poorly handled and made multiple chats to get resolved and had very little REAL People RESPONSE.

This was the first time I flew on Spirit Airlines- and it certainly be the last! I’m only 5’5” and I paid for extra leg room and still my knees were an inch away from the seat in front of me! The width of the seats weren’t much better, and my flight was delayed three hours! Not worth the cheap airfare.

If I could give a 0, I would for Spirit Airlines! They are HORRIBLE! After spending 2 hours trying to adjust my baggage options for my vacation the day before my departure, I awoke on the morning of my flight to find that our flight had been cancelled. There were no other options leaving that day. I had to rebook a family of 4 vacation in the early morning hours to try and recoup any of our planned vacation out of another airport and on another airline. The 2 different customer service agents I finally got through to were oblivious of how Spirit was inconveniencing their customers. They could only read the script in front of them. DO NOT BOOK ANYTHING WITH SPIRIT!!! I learned my lesson the hard way!

Absolutely awful. Big mistake to fly. Don't do it. Fly to Miami FL March 7. Six hours late. Gate still says "on time". Multiple gate changes. Return flight on. 14th... Delayed 11hours. Then updated to six hours. Then cancelled. Rescheduled 72 hours later. Agent claims "weather"... All other airlines are "on time". Apparently only Spirit has bad weather. Try to cancel rescheduled flight...on hold with agent 2 hours before call is terminated.

They cancelled my last two flights with them just a few hours before departure, with unacceptable rebooking options. They do nothing to make it right, except maybe a refund and after a second effort of fighting just a 50 food/reservation voucher to be used with them only. They cause you inconvenience, cost, and lost time and give little to nothing. They have gone bankrupt twice in the last year, I am not surprised. I will never again give them a dollar of money and neither should you.

We booked a flight from Detroit, MI, to San Juan, Puerto Rico, and it turned into quite the ordeal. Our flight from Detroit was delayed by 1 hour and 15 minutes because staff members weren't on the plane on time. When we finally caught our connection in Atlanta, we arrived 30 minutes late—surprisingly, they waited for us, but that flight was also delayed for 2 hours due to maintenance issues after their GPS system went down. While other airlines were flying smoothly, Spirit's plane faced repeated troubles before reaching San Juan. Overall, our travel was delayed by 3 hours and 15 minutes, causing us to miss our car rental appointment and forcing us to spend the night at the airport.

This is by far the worst airline. My flight was supposed to leave at 8:45pm and now has been delayed until 10:45pm. Then the people that work the booth comes on the intercom and say your flight has been delayed and these are the ups and now your flight is delayed by two hours but if you like to upgrade your seats you can now do so at $30-$45 dollars. Like really at this point you may as well just upgrade the whole plane. This is crazy when I am flying with a kid, bad back, and a mom with a disability. Blind in one eye. Like the rich gets richer and just charges the middle class for everything and don’t even apologize or appreciate the money we do spend at their company. Worst airline in history.

I am going to start saying, that Spirit airline is a scam, I booked a flight a year ago and I had to cancelled, they didn’t give me my money back, instead they took 200 dollar from me, and a credit of 560 dollar that I was able to used. I called today to booked a flight and the credit that I supposed to have there is not longer there, they are saying that I used it. Not only I haven’t used the credit, but the names that spirit airlines is giving me as a purchase of a ticket with my credit, I have no clue who this person is. I have to wait 7 days for spirit airline's response. No email, no nothing. And customer service is the worse in English.

Missed my flight because they were late with my connecting flight by two hours, then charged me to get on next flight… And tried to tell me I needed to pay for my carry on bag. Not helpful! Pretty rude.

I had no so great experience with Spirit’s discounted service but this trip turned out far differently! Hallway staff greeted and helped us check our bag and the staff at the counter was great! They were all professional, courteous and understanding. If all airports and airlines staff were this great, there’d be no complaints! Wish the plane seats were more comfortable but that’s a completely different issue. Kudos Las Vegas Counter Staff! 3/8/26 6pm

I was coming back from Cartagena (Colombia). The flight was scheduled at 2:20 pm but it departed at 3:29. When I got to Fort Lauderdale and my connection to La Guardia (New York) was canceled. I spoke to the supervisor about the situation and she said that it was not her problem. I asked her unsuccessfully about a voucher for a hotel and meal since it was their fault. She told me to go away and to sleep in the chairs. Last time I do business with this company.