Asiana Reviews

World's worst airline! DON'T ever fly Asiana Airlines.

I had a wonderful experience with the check-in team of Asiana Airlines at Ninoy Aquino International Airport Terminal 1. Ms. Zam ** was especially nice, professional, and very accommodating throughout the entire check-in process. She assisted me with a warm smile and made everything smooth and stress-free. Her friendly attitude and willingness to help truly stood out and made a great first impression for my journey. Thank you for the excellent customer service!

Horrible! I have never seen any airline like this with all my time. Not take turn on check in. Even with the shortest line, they manage to let us wait for 1:30 hrs. First in the line waiting at 9am. But got check almost last by 10:31. Whaaaaa!!!!!

My brand new checked suitcase was damaged during my trip with Asiana. From my perspective, the large rip was caused by something sharp that ran through my suitcase. I considered it was resulted from rough baggage handling by Asiana. I filed a complaint with them. They have denied my claim twice based on their policy that they won't replace or repair the damage because they expect this kind of damage with normal luggage handling. I disagree their assessment and decision. Asiana is putting the full burden on its customers when Asiana is at fault. I was a new customer of Asiana and I will not fly Asiana again.

My cousin just experienced Asiana Airlines business class food. Delicious. Flight attendants good service. I only give 4 stars because flight Oz 201 Asiana Airlines Lax International AirPort flight journey is light 57 minutes and does not have wi-Fi.

If you have to cancel for any reason and you are close to a year from the purchase of your ticket, don't bother calling. You'll be charged for the change and you won't be able to reschedule. Just miss your flight and the loss will be less. This is what they should say to their customers. Asiana hasn't made accommodations to the one year limit for any changes that had to occur due to the pandemic. It's too bad my dad couldn't take his scheduled return flight in April when travel into the US was closed. Fine. It's not their fault the pandemic happened. But don't take more money and promise a reschedule. Look at our info first, tell us what we can and can't do. Don't just give us information and charge us when it doesn't apply to our situation.

Well, being ** I felt they could be a little more accommodating to my needs. An example I fell asleep while the food was being served. I woke up just as they were putting the carts away. I had to motion the stewardess 3 times to get her attention and got severe a cold dinner. They could have a little courtesy about waking me up for the meal as they do when you need to bucket your seat belt. I felt alienated on the entire trip.

Flew from Rome to Seoul on 7 Feb 2020, On boarding, there were no crew at the doors to check passengers tickets or usher them. Safety issue here. Any one could have boarded - this is last line of defense to ensure all those boarding are bonafide passengers. Customer affairs (Asiana) passes it up as ‘crew were busy with family groups’ wow!!! As I was unable to sleep during the flight, I noticed NO cabin crew were checking on the Business class passengers nor serving any snacks/ drinks. Asiana said their crew checked on the BCL cabin every 20 mins. I am subtly called a ‘liar’??

Let me start by saying that the system that this airlines has is terrible. I booked a multi cities flight from LAX to ICN then to NRT and then return to LAX with my husband. We had the same booking number and we checked in together. We asked to sit together and they said the flight is fully booked and they cannot accommodate that. What kind of bs is this? From LAX to ICN they sit us on a different floor so of course who would want to switch with us. I was on the second floor and was asked to switch because he wanted to sit next to his wife. So I was nice to agreed because I know how he felt. And it seemed that several more other people switch their seats because the airlines just cannot seat a family together.

My ticket was confirmed from Manila, to Los Angeles. At the airport, they told me my ticket was Cancelled. They have a policy concerning a round trip ticket. If you do not take the first leg of a round trip ticket, they void the whole ticket. Now I am stranded in the Philippines, have to use my savings to purchase another ticket, or challenge them in court. I have a GoFundMe post, hoping to help out. Just want to work in the USA like I do every summer...