Aeroflot Reviews

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Overall Rating4.0 out of 5
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Aeroflot Reviews

ConsumerAffairs has collected 92 reviews and 314 ratings.

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Customer ServiceStaff

Reviewed Nov. 1, 2021

Wanted to say thank you to Dmitriy, the Aeroflot customer service representative in Washington DC. He helped me by entering the necessary information for my flight and verifying it while we were still on the phone call. The gentlemen I spoke earlier with was not helpful at all and kept sending me to the third party. Dmitriy, thank you again, I wish everyone in the company was like you, very patient and helpful.

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Reviewed May 7, 2021

I wish I could put -10000 stars to let people know to stay away from Aeroflot although you are probably reading this after you had an issue with them. I have booked precovid and they refuse to return my money referring to a Russian law that protects them in any possible way. Crook airline, they definitely are the definition of Russian mafia airline. Their customer service is none to nonexistent. All these comments spin around the same negative stories about them. I just landed from a flight with them and they had me pay extra for hand luaggages at the airport. I am furious. Never again, really never again.

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    Reviewed Dec. 16, 2020

    I was denied boarding on SU 107/15 Dec. When I purchased my ticket no covid test required, now they claim it is. No notice, rude treatment, I had a refundable ticket but refund denied by manager. This is more of a scam than an airline, though many are becoming like this.

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    Reviewed Dec. 15, 2020

    3 days in the SVO without a paddle. No one would speak English with me and they were extremely rude. I nearly died in the airport but due to 2 kind souls I made it out of there alive. I was forced to "deport" myself after I was rejected from Ben Gurion Airport for suspicion of "illegal immigration". Better luck next time.

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    Reviewed Sept. 18, 2020

    This as far away from this airline as humanly possible. They are an extremely immoral and unethical Russian government owned airline. They have been giving me the runaround regarding my refund since early July after my trip was cancelled by their government due to COVID. They even changed their "Conditions of Carriage" posted on their website on June 16th which I assume was a deliberate move to ensure they have no liabilities due to flight cancellations. I have filed complaints with the FAA, BBB and US Attorney General and will be pursuing a small claims court case soon to get back my $4700.

    I disputed the charge via my credit card company and lost that case because even though they repeatedly are telling me I am eligible for a full refund, they will never put it in writing and without their willingness to provide it in writing, they know they are tying the credit card company's hands. They are forcing people like me to take a 3 year voucher which I have absolutely no use for. Do yourself a favor and book with a reputable and real airline. Learn from my huge mistake.

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    Reviewed Sept. 10, 2020

    Avoid Avoid Avoid! I booked flights for my honeymoon to go to Hong Kong in January and they cancelled both my flights and refuse to give me a refund. They keep spouting the Russian law saying they don't have to give a refund but it is common curtsy to give a refund as all other airlines are. They hung up on the phone to me today and could not explain why you can get a refund if you booked flights before the first of May but not before. I am blocked from submitting a complaint as I have already left one and the email they sent was just spouting Russian law and telling me to claim a voucher. Talk about being the lowest of lowest of Airlines and I thought Ryanair were bad at least they have respect for their passengers and will get repeat business because they refund flights they cancel.

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    Reviewed Aug. 24, 2020

    DONT BOOK WITH AEROFLOT. AVOID THIS RUSSIAN CORRUPT COMPANY AT ALL COST. Travel cancelled by Aeroflot due to Covid, they did not honor their refund policy. They change their law whenever they want. 5k down, I wouldnt even give $1 of my business to these crooks. Unreliable and corrupt company. Spend couple hundred extra and go with a reputable company.

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    Reviewed July 15, 2020

    I was traveling from Baku to Toronto on January 1st 2020, first 2 legs of the ticket was by Aeroflot. On December 31st 2019 I tried to check in online, to my surprise, there was no flight by Aeroflot that day. I started Calling Moscow (Aeroflot Main Headquarter, London (My travel agent) frantically to realize that Aeroflot has changed their flight from Baku to Moscow to 1 day later and they arrogantly did not bother to notify me or my travel agency, despite I had provided my email and Cell phone number. The third leg of the ticket was by Air Canada and I was not able to catch it. I had to buy a new ticket and Aeroflot refused to compensate me for my losses.

    Do me a favor, please, do not fly Aeroflot. Very rude, disrespectful, arrogant people working in the airline and customer service. My family traveled by Aeroflot few years back and they were shocked too at the level of poor service, arrogance of flight attendants, unprofessionalism displayed at every level, including Sheremetyevo International Airport.

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    Reviewed Feb. 29, 2020

    DO NOT FLY WITH AEROFLOT. They closed their check in desk on 02-26-2020 1hr-1/2 early and told me I was a No show and cancelled my flight leaving me stranded in Egypt. I tried to speak with the manager at Cairo's international airport in Aeroflot's personal office. He was extremely disrespectful, rude, and could care less as he smirked and told me he will not do anything about my issue but I was more than welcomed to purchase another ticket. They're insensitive, careless, and a total ripoff! Spend your money with an airline who respects and provide the proper service to its consumers. This airline does not deserve to be in business. Date of travel: February 2020.

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    Reviewed Feb. 20, 2020

    I was travelling on 17th Feb. 2020 Delhi to Germany. But I was not received my luggage. They told me, "It's take 1 days. You might be received next day. We will delivered on your destination." I am trying call to customer service department. No one answering my call. Also they are not update me of my luggage. It was worst experience in my life. I am never ever traveling through this flight.

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