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China Airlines Reviews

China Airlines
Overall Satisfaction Rating 2.72/5
  • 5 stars
    20
  • 4 stars
    28
  • 3 stars
    24
  • 2 stars
    12
  • 1 stars
    46
Based on 130 ratings

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China Airlines Reviews

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Page 1 Reviews 0 - 10
Customer increased Rating by 2 stars!
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Verified Reviewer
Resolution response: Aug. 1, 2020

I got response that the 200$ was credited on 6/30/2020. So I double checked my last month statement and found the refunded is indeed there.

Original review: July 31, 2020

Due to the pandemic, I canceled my ticket to Taipei and they should refund my 200$ cancellation fee. Here is my experience time line: Mar 24: Sent me the application form. I sent back filled form the next day. Mar 26: Asked me change the refund to credit card. I corrected the form and sent back the next day. April 8: I followed up and get responded on April 16 asking me fill the form again and I reminded I already sent to them then got response on April 20 telling me they will process the refund shortly. May 14: Followed up and got no response. June 13: Followed up and got no response.

Jun 29: Called their 800 number and was told I had to contact their SF office and asked me email to a new email address (sfosdci@china-airliens.com, previous it was sfosales@). I got called back and was told their ticketing office has already processed it last week, and after check with our accounting department it should credit back in July statement. July 29: Followed up again and I was told that the one who handled my case was off recently and me to give them my ticket number again so that then can check again.

HAVE YOU EVER HAD ANY THIS EXPERIENCE WITH AN AIRLINE COMPANY? Their customer service is not doing their job. The way they work is like 100 years ago small business owner who precious even dime for himself. I asked them do not hang me there month by month. If the worker have to refund out of their own pocket, please let me know. They just keep hang me there. The story is still keeping going...

Be the first one to find this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 20, 2019

I booked 3 flights with China Airlines via a third party website. The site had no space for a middle name. I then contacted China Airlines to inform them. They said I could pay $100 for a "name" change for my German ticket. However, for my two US tickets, I would have to rebook! What kind of airline is this? I have been on dozens of calls with very rude representatives. Some even laughed. Do NOT book China Airlines!!!! Save yourself money.

6 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 15, 2019

    I booked round trip flight from LAX to Bangkok, Thailand. Since the time I booked the flight 5 months ago, the flight times were changed at least 5 times. The latest arrival time is much later than the original arrival time which created a problem for my plans. I cancelled the fight but was charged $200 cancellation fee ($100 for each person in the booking). Since my cancellation was due to China Airlines' change of schedule, the $200 cancellation fee should be waived. But China Airlines refused to refund. BEWARE!

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 2, 2019

    My first complaint is that I paid for premium economy but was forced to select regular economy tickets for my family. Second on this flight I had the most rude flight attendant I have ever dealt with. ** Jenny is the worst and most rude person to my wife and kids. We tried to use an inflatable pillow for my kids on the window seats and she made up her own rules of how to use it. Then when my 1 year old was asleep, she came over to argue with my wife waking up my son and continuing to tell us about the use of the pillow when we clearly did not use it. I have never had anyone so rude and ignorant to my family and myself. I hope action is taken place and she learns to treat paying customers with respect.

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    Rated with 1 star
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    Verified Reviewer
    Original review: May 17, 2019

    China Airlines has horrible customer service! Just thought I would share my experience when you are considering who to fly home next time. It was super difficult to even find a phone number to call in the UK to ask about changing the flight. Even though we bought the higher class of ticket that should easy to change, they acted like they were doing a favor to cancel a return flight without charging extra. To get the tax money back they expect one to go to the downtown London Office! The actual flight was great though! Ha, but seriously, just use someone else.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 13, 2019

    I was flying from Thailand to Canada. As a physically disabled person requiring mobility service dog I was denied access because China Airlines only accepts seeing and hearing service dogs. To add insult to injury, they do accept untrained Emotional Support dogs for flights to USA. Somehow these are more legitimate in their eyes.

    4 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 9, 2019

    Bought tickets for myself and a friend, made a mistake with her name. They have a policy that doesn't allow name changes and need a legal document to prove the misspelled name is in fact the same person as the person on the travel document. Basically made it extremely difficult/impossible to correct and forced me to buy another ticket for her. To be honest the policy of no name change is quite a sly tactic anyways, taking advantage of misfortunate situations where a person has last minute changes and can have another use the ticket they rightfully paid for. This combined with their unreasonable requests when trying to make a correction to typo is basically like they are using your mistake as an excuse to steal the fare for the service they won't provide. The feeling is basically like signing a contract that has unfair conditions and then being told you should have read the fine print.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 21, 2018

    I booked 2 tickets to fly from Vancouver-Taipei-Sydney online with China Airlines Website. The stopover time in Taipei was 3.5 hours. I received confirmation for my payment. A week later, I received an email to say that the flight I booked for had been rescheduled and my stopover time in Taipei was now 18 hours. China Airlines did not offer me any meal or accommodation to compensate for this inconvenience. I asked an Agent to speak on my behalf for a hotel room but was denied. I travel China Airlines each time I visit South East Asia. I had to pay out of my own pocket for a hotel room and meals. MY calls to the Taipei Office in Vancouver were ignored. I am really disappointed.

    12 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Sept. 19, 2018

    3 hour before I check in for my flight at Shanghai (PVG), I decided to upgrade to business class. The check-in counter and sales counter gave us a total of 4 different prices and it took them 1 hour to even figure out how much to charge us. I ended up waiting in line 3 times and got super frustrated. In the end, I just throw away my original ticket and bought new business class tickets for us 3 and it ended up cheaper. I can't believe simply grading the ticket can take them 1 hour to figure out. Extremely unprofessional and unpleasant experience. I never get in argument or lose my ** with anyone, but that time I got pretty angry after an hour of waiting and end up almost missing my flight.

    8 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Aug. 30, 2018

    Paid an extra $600 in board fees because of a new pricing change only 3 days prior to my flight departure. There was no notice no explanation given to me. My boards arrived damaged. These were not ordinary surfboards but surf guns, heavy duty boards made for big surf. It looked as if an employee took the boards and hit them as hard as he could vertically. I cannot possibly understand how each board had identical damage despite being checked into the ticketing counter packed separately. Further, my laptop was damaged. It was packed in a towel and padded case inside of my suitcase. This company will extort every possible penny out of your pockets, fly a different airline and avoid the excessive fees and poor customer treatment.

    6 people found this review helpful
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    China Airlines Company Information

    Company Name:
    China Airlines
    Website:
    www.china-airlines.com