Allegiant Air

I will never use this airline again. I'm not sure what assigned seats are for?! I had a flight with my two kids and was separated from them because it became open seating. And to top it off, 40 minute delay as well.

Flight from BWI (Baltimore) to AVL (Asheville, NC) 2:48 pm departure arrived at airport at 1:15 pm. My phone died waiting to go through security so TSA told me I had to go get a ticket at Allegiant counter. Arrived at Allegiant counter at 2:05 pm. No one there and people at Southern Air (the next counter) said the Allegiant people had gone so I have no way to get a paper ticket to get through security. Called Allegiant they said, “We make it clear the ticket counter closes 45 mins before flights.” WTF!? So now I will start the very long process lodging a complaint with the FAA. Good times.

Boarding issues on flight #647 on August 24, 2017 - I boarded my flight without incident and a Steward with an orange belt approached me and asked to speak with me up front (I was already in the front row in seat 1C). The other people with him were the two people from the check-in counter, a man and a woman, and then another woman that had been standing by the check-in counter along with a stewardess. All five of them started to make accusations, loudly enough for all the other passengers on the plane to hear, that I had created a "disturbance in the waiting area" by being "drunk and disorderly at the bar and in the waiting area".

Booked a domestic flight through this scamming agency. Showed up 45 minutes before departure (regional, small airport). Tried to check in online on the way to the airport and was not allowed to check in. The representative at the front desk said she was not able to print my boarding pass. My plane had just started to board at this time. Representative said I might be able to get through by showing my email but I was not allowed through TSA line. I then tried to call the airline's customer service line and they told me that a missed flight was "forfeit of funds". I asked to speak to a supervisor and the representative hung up on me!!! I fly with this airline at least once to twice a month and have never had this issue with the same amount of time allotted. I'm disgusted by the lack of integrity and professionalism that this airline and its employees have demonstrated. I will never fly with them again.

I have used this airline for 3 years. Great prices. It flies out of Niagara Falls. Airport staff is great. I fly to Florida in 2 hours nonstop. Plane pilots, staff are great. Price is just right. They have a lot of choices as far as dates. Only airline I use.

Allegiant cannot be reached by phone. Their auto answer directory tells you to use the website to make changes and there is not a place to do it. You get routed to an absurd phone tree that never gets answered by anyone!!! I was on hold for over 5 hours on 3 different attempts to have 1 questions answered. I was never able to talk to anyone. I WILL NEVER USE ALLEGIANT AIR AGAIN AND WILL SHARE MY EXPERIENCE TO ANYONE TRAVELING. I WOULD NEVER RECOMMEND ANYONE USE ALLEGIANT TRAVEL. This is the worst company I have ever done business with.

The airlines are notorious for being late. They also make you pay for every little thing, including beverages/snacks on the plane. I wasted about 6 hours between my outbound and inbound flights.

The main thing is the luggage pricing. Pay extra to have a carry on. Some people need those clothes. Developmentally disabled need extra clothes so they have to pay extra prices. I am handicapped with my legs. I can walk but I have replacements and I have to pay out crazy amount of money just to bring my luggage on.

On August 9, 2017 I booked a flight from Pittsburgh, PA to Savannah/Hilton Head. My stepson was to graduate from bootcamp on 10/6/17. I did not see where it said you can purchase insurance (I personally think it is very hidden because I would have bought it). Anyway, we received a call on 8/30/17 from my stepson saying he is not graduating until 10/20/17 now. I immediately called the airline and told them of our situation. All we wanted to do was change the flight the 10/15-10/22 now. They told my husband they couldn't just change it, we would have to pay an additional 438.00 in order to do so. They said the cheapest way to do it is to cancel the tickets and buy new. Are you kidding me??? Unbelievable! I have sent an email to the airline and am waiting to hear back, but this explains why it is 266.00 round trip for 2 people. NEVER AGAIN! DO NOT FLY ALLEGIANT! PAY THE EXTRA FEE FOR OTHER AIRLINES!!!

They have great prices, but wish Allegiant offered additional flights during the week from point to point between cities. Staff is always courteous, and planes are clean.

Allegiant is a no-frills airline that delivers what it promises. The direct flights (hops) make travel to and from select locations easy. For travelers on a budget, Allegiant makes air travel affordable and practical. We appreciate access to selected locations. The convenience is a bargain!

This is my favorite airline! Everyone is so friendly and helpful. The planes are smaller, which I prefer. The tickets are very reasonable and I love that I only pay for baggage I bring. Even liked the in-flight food choices (and the fact I only pay for what I want to get). Can't say enough good things about this airline.

Checking in for my flight from BAR to PIE and I was told I needed to recheck the bag I have already prepaid to carry on! Apparently my prepaid bag didn't fit well into this tiny bag checker and I was told to remove an item and that if I did not remove the item is be charged extra!! The item was a pillow! The attendant was rude. This policy is ridiculous. That little bag checker is way too small! I'm furious!!!

My son and I had several issues arise on our returning Allegiant flight. It ended up costing me a lot of money and I missed a day of work. The flight was supposed to leave at 7:00 a.m. so we had to be up at 4:00 a.m. to make it on time to the airport. I got a call from Allegiant at 11:30 p.m. the night before the flight telling me that the flight was delayed until 9:00 a.m. We got to the airport at 7:00 a.m. and the customer service agent checked in our luggage. It wasn't until after our luggage was taken that we were told the flight didn't leave until 9:00 p.m. I asked if they could hold our luggage because we were not from the area and were going to have to taxi around town all day.

I made a reservation with Alligent Air two weeks prior for a one-way flight from Minot, N.D. to Mesa Gateway. I arrived in plenty of time to get my boarding pass and go thru security. They had no record of my reservation even though I showed them the confirmation I had on my phone. All the other passengers were gone. I told him to just sell me seats and I would get it sorted out when I got home. I ran thru to security and then to the plane. The plane was still at the jetway, but there was no one to open the door for me. When she did show up she would not let us get on the plane because she shut the door already. Not the plane door, the jetway door to the plane. To get home we had to rent a car and go to Bismark to get a plane 2 days later. Our other option, they said, was to fly to Las Vegas that night on their plane and find our own flight home from there. Thanks to Alligent, I had to pay for 2 nights at a hotel and a rental car.

This airline is a joke. They take your money for prepaid chain and then they move your seating based on whatever. I paid $80 per ticket for preferred seating. Got to the airport and my seat from 5c was transferred to seat 28. The girl that was traveling in seat 28 was transferred to my seat with no rhyme or reason. No apology.

Allegiant Airlines customer service is the worst and pathetic. Our flight got cancelled (Vegas to Bellingham) without any notice and reschedule. It was my mom's first trip to States and we had the worst experience with this airline. We had to drive from Vegas to Mesa Airport to take another flight. We had to spent so much money from our pocket to rent a car and fuel and on the spot it costed us more than 1000 dollars extra because the car drop off location was different (Mesa) from pick up location (Vegas). On top of that so much hassle, driving to Mesa from Vegas, then drive from Bellingham to Vancouver as we live in Canada. I cant explain the hell we had to go through.

My parents flew in for first time and flight which was supposed to take off at 5.45 PM is still not left. Why don't you tell customer what is the problem? They can take next flight instead of making old people wait for 6 hrs. It's ridiculous...

Delayed flight both ways. Rude flight attendants. Delayed at airport after flight because they had no one to unload bags. Supervisor refused to tell people why we couldn't get our bags. Contractors with customer service used foul language.

I purchased 2 airfare tickets using the Allegiant's website four weeks before our planned trip to Asheville -- one ticket for myself and the other for my husband. The tickets cost $291 but there are very few airlines that fly into Asheville, and we wanted to go there for our wedding anniversary. Unfortunately, six days prior to our planned the departure date of 7/7/17, my 17-year old niece died unexpectedly from an undiagnosed autoimmune disorder. I tried to contact Allegiant's customer service staff to see what could be done under the circumstances, but there's no number to call. I wrote to them and received no response.

I have attempted to call their Las Vegas office (as that appears to be the only direct number you can get) 4 times and have been on hold for at least 25 minutes each time. After being disconnected the fourth time, I gave up. I flew my son and his girlfriend home for his mother's surprise birthday. After reading what was considered a carry on bag, I decided to be safe, I would get them one carry on a piece and one checked bag together. After he arrived, he had a small backpack and she had her purse. I attempted to call Allegiant Air (UNSUCCESSFUL of course) to let them know I wanted to get refund for the carry on bags. I cannot get an answer at all from ANYONE there. Seems the standard to keep people on hold and then disconnect them around the 25 to 30 minute mark.

Allegiant Airlines in Punta Gorda Florida to Trenton New Jersey - I had to delay flying into Trenton then had another delay flying back home so they rescheduled my trip for Thursday. Give me priority booking a lot of good that did with a delay. They would not refund me that cost either. Their customer service needs New Management. I spent a lot of money and they did not come through. Very disappointing. They should just come delayed Allegiant and it's not funny.

I did not pick up my rental car. I went to the rental place and could not get the car because of service fees. I did not have the money on account because I did not know I had to pay for it. They ask me if someone else could help. I got the money but it was cash. That did not work. I got a prepaid card that did not work. I got my aunt to help but because she did not have a credit card. I could not get the car. My father passed away a few months ago and my mother needed help at home. She cannot get around much and I came to help her and now I cannot do that.

Allegiant has really changed. It use to be personable and friendly. I had an emergency and needed to change my date of travel. The only way to do this was to speak with an Allegiant rep. I called and was on hold for 47 min. The next day I called and was on hold for 52 minutes then the phone just hung up on me. I called back repeatedly and the line was busy. I'm done! Allegiant lost my business entirely. Got a refund through my bank due to these terrible circumstances with this airline.

On June 16, 2017, myself and my children flew Allegiant from Austin-Bergstrom to the Orlando, Sanford airport. The professionalism of the staff was unacceptable. First, we arrived one hour prior to departure, because as stated by the website "Passengers with checked baggage must check in at the the airport ticket counter at least forty-five minutes before flight departure. There was no line at the ticket counter, and the person working the area had already stopped taking checked bags. We were an hour early, which means he stopped taking bags earlier than policy states. There was a long line at security with passengers whose bags the airline refused to take because apparently we were late even though their policy states differently. We were forced to take our luggage as a carry on. Not to mention, we paid extra to check it. For me, this meant carrying a lap infant, toddler, diaper bag, and suitcase.

I have flown Allegiant more than 20 times and it just gets worse. About 30% of the time they are delayed. They nickel and dime you more and more. I keep returning because it is a direct flight, but this is my last time! Today's flight was delayed 3 times after I arrived at the airport (3 hours). Generally the crew is ok but I have had bad experiences. If you can't fly on time consistently you are poorly managed. They suck!

My flight for 2 from Stockton to Las Vegas was canceled. I had a bundle package, Allegiant only reimbursed me for the flight to Vegas and 1 carry on bag. Shouldn't I be reimbursed for both carry on bags and reimbursed for the hotel and the returning flight? I didn't actually go to Vegas to return on the flight back to Stockton. Why was I NOT reimbursed for the whole package. Very disappointed. I can't reach anyone by phone.

Planned a 9 trip from Las Vegas to Minneapolis hours before departure on the 20th of May 2017 Allegiant cancels flight Due To not enough crew. Okay I guess I will fly the next day Allegiant cancels flight hours before Flight due to not enough crew. finally made it to Minneapolis on the third day. on return from my trip on May 31st hours before the flight it's delayed for hours due to waiting for crew to fly In from Boston. took 20 steps to the Delta counter bought a ticket I was home in no time don't ever fly with Allegiant if you have any plans to do anything it's obvious just a matter of time before they're out of business. PS As a bonus they did send me A$50 Voucher for cancelled flights. Wow.

In February 2017, my father-in-law passed away and we had to make quick, cheap arrangements to get to Palm Springs so we flew in to Los Angeles via Allegiant Air. In the meantime, my grandmother passed away and I had to get home to catch another flight to Louisiana. We get to the airport, checked luggage and headed to the gate. We get there, are told our flight was cancelled and they would not be rescheduling. I was upset and told them I needed to get home and asked what they were going to do about it. They said, nothing, it's cancelled and we have to catch a different airline. They shut down their counter and no customer service rep was available. We had to go look for our luggage and sat in the airport trying to figure out how to get home with NO MONEY to re-book a flight.

I bought a ticket from Allegiant Air AND insurance about two weeks ago. I am a first grade teacher and was trying to go to Disney World for a week in the summer. It came to my attention that I had booked the wrong airport in Florida. I called the service number to see what could be done about re-booking or if there was a connecting flight. I was quickly told that there wasn't a connecting flight. I asked if there was another flight going from Indianapolis to MCO and was told no. I asked if I could get a refund since I wasn't going to be able to make that flight and they told me no. I asked if I could use the ticket as credit and just book another flight through Allegiant later in the year and was once again told no.