Allegiant Air Reviews

The young lady at the Allegiant airlines check in stand, Jada-Lynn **, made my trip worth more than anticipated. She helped me with my ticket and went well beyond her means to make my trip smooth and easy! I am so grateful and will continue using Allegiant airlines because of her!!

Loving or hating any budget airline comes down to what you value. I value airlines that put their money in the right places. To me, Allegiant does that. If 10 boarding groups, little screens in seats that recline, complimentary beverages, and free carry-ons are worth a $300 markup to you, cool. You be you. I value timely departures, a spotless safety record, and an affordable way to see my family. The non-reclinable seats, to me, actually are a bonus, because there’s no drama, I think I actually have as much legroom as Delta, and perhaps even wider aisles.

I love Allegiant airlines. I’ve had great experiences. Love nonstop flights finally but not missing connections from airlines who don’t care. The crews care about the passengers and treat you like valued customers.

Flew Allegiant to PGD for vacation. All good on way down; big crowd on way back at Airport. They schedule flights close together in time so when they say to arrive 2 hours early— they MEAN it! No issues to report other than some delay checking a bag- pretty normal experience. They were careful about pulling people out of line who were going to miss flights, but that was not an issue for us

My returning home flight was canceled twice due to Hurricane Helene, now, that is what it is, it has nothing to do with the airline. Yesterday, I was on hold for nearly an hour and a half until I was put on the phone with customer service rep to reschedule the flight. I was told my flight was to leave October 3, 9:38pm, and I made the service rep reiterate this information multiple times, I had the information written down, this is what I was told. I get to airport, and lo and behold I was given the wrong day and the wrong time. That's what it says on the email as well. Irate isn't a word strong enough to describe the disdain I hold for Allegiant right now, and it's a shame because I usually only ever have good experiences with the airline.

My daughter is trying to get ahold of someone in customer service. You people have the worst service. You sit on hold for an hour and a half, twice now, like she has nothing better to do than sit and wait for someone to answer the damn phone!! Having cheap flights does not give you permission to do this to people. I will never book a trip on your airlines.

Extremely disappointed in this airline. We went to fly out of Boise, Idaho And there was no one at the desk in the front part of the airport. Their app was not working so we could not print our boarding passes. Nobody came to the desk before Security. We ask Security how we would get support and TSA said good luck. Allegiant Airlines does not give customer service they told us. I wrote to allegiant airline via email and they told me I was out of luck because we missed the flight. Extremely disappointed in their customer service and will never fly them again.

Horrible company. I travel all airlines frequently but this one has the worst customer service. Due to Helene Hurricane was unable to fly to Sarasota FL with my family. Finally got through a rep, not respectful at all and got hung up twice. Last rep decided to just quit the call. Invite your company to review my call. They wanted $1600 more for a rebook even though is due to storm Helene. I rebooked it myself for a $500+ online. Wrong billing on a rebook over an hour and then calls disconnect. Unable to understand why multi-Billion $$$$ companies can’t have a decent customer service for their customers. After almost, $1200 on total fees. I will NEVER fly your company again. Prefer United or Delta.

My review would be -10, worst customer service EVER!!! Trying to rebook my 80 year old parent due to Hurricane Helene. Travelling from Bangor Maine back to St Petersburg FL and have spent 7 hours between on hold and call back promise. Should anyone at a higher level care to get back to us here’s the itinerary #**. Not going to hold my breath.

We traveled Allegiant Airlines at the end of June 2024. On the way down to Myrtle Beach, a suitcase was lost (containing all my clothes for the trip, as well as a few other things). Unfortunately, it never turned up. We had filed a complaint and were told it would be handled promptly. Unfortunately, I had to call the baggage department several times for updates and they NEVER proactively kept us informed, even after many requests. Each time I would call, I was on hold for a minimum 45 minutes to an hour, and not a single representative showed empathy or seemed to care. We sent everything they asked for, I called twice to verify they had received and was advised everything was received and our claim would be handled asap.