Allegiant Air Reviews

Worst airline ever, always delays and cancellations. Thank goodness Breeze Airlines is coming to Latrobe PA.

One star is lot for this airline. The worst airline in the world, from workers to pilots to plane always late cancellation every time I fly with them. Always say this is the last time but no more giving them any more chances. I fly weekly to Washington from Florida but no more. Southwest is way better even though they have their own problems but I guess they have less problems than this bus airline.

Allegiant Air’s cancellation policy is STUPID. I will NEVER book this airline again. As a first time customer I was highly disappointed. When my travel plans change unexpectedly, I would hope this airline like others I have booked in the past would show some understanding and offer reasonable solutions. Instead, I felt like my money and time mean absolutely NOTHING to them. The lack of flexibility, confusing restrictions, and fees make the entire experience incredibly stressful. It’s ridiculous to feel penalized for circumstances that are sometimes completely out of your control. Customer service should be about helping people find solutions, not making an already frustrating situation even worse.

Avoid traveling this airline at all costs. Unprofessional flight attendants who will disrespect you and then play victim and call the police. Made it difficult for my 7 year old to go to the bathroom (after being delayed) and when I asked for her name to write a review, she started screaming that I was harassing her and accused my husband and I of assaulting her. She called the captain and got police involved at the end of the flight- captain didn’t speak to me and police said it was ridiculous they were even called. She alleged that there was a camera in the plane capturing the incident, which I wanted law enforcement to review, but there was no camera. Completely unstable, unprofessional, and an embarrassment to Allegiant.

We paid for Priority and they call Priority and Zone 1 together. What a cluster of a line. Although many Americans buy Priority so they don't get stuck in the jet way, this was a real offensive day from ACY to Sanford. I am spoiled by Breeze.

I don't know why there are so many bad reviews of this airline as I found the experience wonderful... and I don't say that lightly. They had intelligent boarding, courteous yet direct staff and an overall excellent flight strategy. I flew them for the first time out of Atlantic City, NJ to Ft Lauderdale, FL and back now that Spirit is gone. Despite the fact there was a lot of turbulence because of the Nor’easter and the fasten seat belt signs were on the entire flight, I still found it to be a near perfect trip. Everything was on time and the crew was excellent.

So disappointed in how changes are handled and how far they are from how Suncountry operates. You have ruined Suncountry!!!! Stop!!! Figure it out!!!

For my most recent air travel, the Allegiant app was a complete failure! Received no communication from Allegiant when my departure time was changed weeks before the flight. Only discovered this when re-confirming my itinerary. After accepting the new departure time, Allegiant app did not notify me that check in window was open. Nor was the app even capable of allowing me to check in during the 24hr window. Allegiant rep said my wife and I would have to wait in line and check in personally the day of flight. So disgusted with allegiant. Fliers beware of useless allegiant app.

Worst experience ever! No one at the check in desk! Called customer service, wait 40 minutes before I was able to speak to anyone. Once I shared what was going on, was totally dismissed. I cannot in good faith recommend this airline, rude, not trustworthy, and do not care about customer service. Total sham!

Allegiant has to be the worst airline on the planet. We are frequent flyers on other airlines, and this was our first and last experience with Allegiant. First, the website is complicated (I manage websites, so I know) and confusing. After I finally managed to book, I couldn't print a ticket. After trying 3 AI assistants, all of which said they could verify our reservation, they told me to just check in day-of at the airport. Meanwhile, we had an emergency the day before and couldn't access the reservation for options.

I have traveled Allegiant quite frequently and they used to be great. They are cheap and they do eventually get you where you need to go. HOWEVER, 3 out of the last 5 flights our family have taken have been delayed due to "mechanical issues". 2 times they were a full 2 hours delayed coming out of Phoenix Mesa, and 1 time 45 mins delayed coming out of Ft Lauderdale. Our family has had enough. We will not fly with them again. Done. Finished. That's all Allegiant. Get your freakin' act together!

Allegiant failed to reasonably accommodate a disabled senior citizen. Despite being aware of the passenger's disability and need for assistance, appropriate accommodations were not provided. This created an unnecessary hardship and compromised the passenger's ability to travel safely and with dignity. If the pilot didn't come out of the cockpit as we had to land in another state cause of weather, things could have been much worse for my mother. The flight attendant, Mark seen she was struggling and did not accommodate to move her in priority seating which we paid for when booking our flights, no one was sitting in the first row that actually supposed to been assigned to us.

My daughter introduced me to this airline. I must say prices are comfortable and people are awesome. Respect goes long way.

Terrible in virtually all respects. The flight was delayed 7 hours, service is a sick joke, and the crew had a serious attitude problem. What more could you ask for?

Love this airline and the airplane. I am terrified to fly. I flew Orlando to Wisconsin. The flight was excellent. There was a delay for the trip to WI because one of the tires on the plane needed to be changed. I love, love, love, they cared about safety. The service was good. The attendants were friendly. The Airbus plane was spacious with extra wide aisle space and comfortable seats. The flight was pretty smooth thanks to well trained pilots.

It’s cheap company yes but we had an issue with them and they never answer. Never call back even when we call. They put us on hold for 45 minutes and never came back. I don’t know how they’re gonna grow just being cheap.

I am extremely disappointed with my experience flying with Allegiant. We originally flew from Las Vegas to Fresno with our small Maltipoo without any issues. Before our trip, I even called customer service specifically to ask about traveling with him. I provided my dog’s breed and asked exactly what was required to bring him as a pet in the cabin. The representative only told me the carrier dimensions and never mentioned that my dog had to be able to fully stand up and turn around inside the carrier.

First time flying and was delayed several times, then after boarding sat on tarmac for 2 hours before departing. Minimal communication from staff. Did not get in until the next day, and had to take another vacation day.

My husband left Kindle on plane. Allegiant called (that was good) and said to pick it up. Allegiant said they would be at ticket counter from 8-12. I went to Pgd. Waited in line. Allegiant employee refused to go grab Kindle until line was completely gone. Seriously? It would have taken 2 minutes. I waited over hour before they would wait on me. Employee on phone should have told me what time to come. Would have saved us all time & trouble. 👿

I am extremely disappointed with my recent experience flying with Allegiant Airlines. Both my departing and return flights were delayed by more than two hours, turning what should have been a straightforward trip into a stressful and frustrating experience. Delays can happen, but what made this experience unacceptable was the lack of customer service and communication.

Worst airline ever! Delayed 8 hours July 9. We were told because the Grand Rapids crew “didn’t show up” credits given to customers on both sides of me but not me! They promised they would email a refund and did not! No customer service at all! Very shady! They took my money for Priority boarding weeks before my trip on way back but I had to stand near end of very long line as they decided to “all board” I have pictures of the line! You will never get a customer service agent on the phone only bots that have no idea. The guy that was flight attendant kept complaining that he was too tired and sat on a trash can angry because people were bringing trash upfront to him and he said “two feet more and there’s the trash!” This airline was absolutely appalling both there and back! Waste of time and no value!

They are exactly like Frontier, and (good riddance) Spirit airlines. Sneaky charges, very uncomfortable planes. The rude staff, I will never fly with them again. Please protect yourself and your money. This is a greedy company with hidden fees. Beware!!!!

Probably not a good time for me to do this. I'm currently on hold with your customer service line .... 1 hour 36 minutes and counting. Might want to ask me on a good day.

Agent at counter in Cincinnati/Kentucky was extremely rude. We were in line 2-1/2 hours before boarding. There was no sign indicating when the counter would open. Apparently it opens 2 hours before first boarding of the day. The agent was extremely rude when we asked when they opened. Not a great way to start a day of flying.

Allegiant worker said he was the gate manager, believe his name was Connor. He denied any type of info on his name. His coworker was allowing us to board going through the process, then Connor, the manager, screamed and yelled down the hall before anybody could see him. My family was denied boarding involuntarily but the family in front of us in a similar situation was allowed to board.

Constantly delays and the people that run things on and off the airplane give excuses constantly. Nothing gets fixed except more poor service and a blow off to actual customers. We are their bread and butter and they take it for granted. It will not be good for them period no matter what even if they bought Sun Country Airlines. It won’t help them.

The only reason I'm giving this airline a 2 star review is because they actually made it to the destination and back. The Knoxville to Philadelphia flight hit the ground so hard during the landing in Philly that it seemed like the wheels were gonna come off. Some airhead flight attendant opened the bathroom door when some woman was sitting on a toilet, giving us all a show. Not a big deal, right? You decide. On the flight back to Knoxville we were supposed to squeeze three people in a row, instead of using plenty of empty seats all around the plane. But we're not done yet! And they raised an exceptional stink about anyone sitting in exit rows like that is so unusual. They did make it abundantly clear to us lowly passengers that those exit row seats with 2 extra inches of legroom cost $30 more, and since no one paid for them, come hell or high water they shall remain empty.

The last 4 flights I have taken with Allegiant have all been delayed for hours. Right now, I’m on the plane, 5 hrs behind schedule. An old lady flight attendant with a really bad attitude. This airline used to be good, but it keeps getting worse by the minute.

I had a brand new luggage bag that was checked and was completely destroyed somewhere in the process. Picked it up in baggage claim with straps holding it together. The metal frame must have got caught on something because this could not have been done by human hands. Regardless, the claim has been in limbo for 2 months. Contacting customer service resulting in just more of the same response, which is it's still being processed. Their policy states up to six weeks and I am well past. Trying just to connect with a person is horrible in itself. Multiple times got on the callback list. They call, let it ring once, then hang up. Then start the whole process over.

First of all my plane has been delayed about two hours at this point and secondly they have a sitting locked on the runway with the engines off. It’s about 100° in here, no water, no air-conditioning.

Booked flights and wanted to make a change 1 month before flight. They charged me 94 dollars to make a change even though the agent said they would give me a full credit. All I asked for was credit to use at a later time. they also only gave me 6 months to use the voucher. It's a money grab, didn't cost them any money to make a change and I wasnt asking for money back. I will fly another airline in the future.

I understand that I purchased tickets to fly on a budget airline but between the non-functioning app, ridiculously packed seating, unannounced and unexplained flight delays and incredible rude desk agents I have to say that Allegiant has somehow fallen below the already low threshold of basic customer service expected by paying passengers. Though I suppose I should thank them for teaching me a valuable lesson in choosing airlines.

Gate person in ACY making the announcements was awesome and very helpful. Flight attendants especially guy in orange shirt could care less. Flight never in 30 years of flying have I experienced a rougher landing that we had flying in to Myrtle Beach.

We found out my wife's grandmother was on her death bed in Florida and we purchased a plane ticket from Allegiant on a Friday night to take off from Syracuse the following morning. We purchased the insurance in case we needed to cancel the flight. We found out my wife's grandmother passed away late Friday night. We called the number Allegiant gave us for the flight insurance. We could not speak to an actual person and the voice recording said we needed to provide a death certificate. After her body was brought back to NY from Florida and we had the services we were able to obtain a copy of the death certificate. We submitted needed docs and were denied because they did not receive the paperwork before the flight. Spend the extra $50 and stay away from this horrible, pathetic excuse for an airline!

Today was so sad especially coming from who you depend for all your plans. I'm so disappointed it was my 1st time flying w my mom and bf and when we arrived from the minute we arrived we received attitude. Starting with I tried telling you but you have an attitude. Instead to proceed to charge me person was confused kept asking for phone tickets with a horrible accent, when he has the prints right in front of him. He didn't charge us the bags let us get passed security and while we approach gate a girl tells us again we need to pay for the carry on. I had my purse and a small luggage. When we approach the exact same guy who greeted us at front and was rude was back there too and rude to us again. And he tells the girl, "No let them go to Dora," like Dora had a malicious plan. He had a bad accent that was not clear, bad baggage communication.

I had a very disappointing experience flying with Allegiant, especially as a parent traveling with two kids. The flight attendant we dealt with was rude and unhelpful, which made the whole situation more stressful than it needed to be. Traveling with children is already difficult, and a little patience or basic courtesy would have made a big difference.

Terrible. Was upcharged $400 in bag fees because they messed up what I selected on my ticket order, and all they could do was give me a $150 travel voucher to upcharge me on the next flight.

We have been a long time card holder member and love Allegiant Air. Anytime there is an issue whether it’s cancelling or changing a flight they are amazing. Their personalized care in customer service for Allegiant cardholders members such as us are rare in today’s flight industry. If you fly Allegiant get the card become a member. You will not be disappointed!

Always fly Allegiant to Florida. Attendants are hit or miss, mostly a miss!!!! Extremely poor attitudes, short and abrupt with answers. Never accommodating. Plane is filthy! Wish we had another choice!!!!

We paid for the bundle to get assigned seats. We had those seats when we checked in online for boarding. The Allegiant staff did not ask us to move seats. They made us. When I told them we paid for certain seats, the flight attendant rudely said "enough is enough" and made us move. They are refusing to refund me the amount we paid for the bundle to get assigned seats. Our family was split up.