Allegiant Air

Allegiant Air

 3.7/5 (369 reviews)

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Overall Rating3.7 out of 5
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About Allegiant Air

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Allegiant Air Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 24, 2023

While boarding Benda was approached and told she had to check her carry on $50.00. This carry on was not over the the size nor weight, This carry on checked fine from Knoxville to Vegas with not extra charge. We had flown Allegiant, Delta, International and never had a problem until May 19,2023. I will not fly Allegiant again my mom was treated in an unprofessional manner and other people's luggage was bigger and no one stopped (but us). We ask for a refund but they stood by Las Vegas boarding. How can it be that that bag has flown all over the world and with Allegiant never a problem before. We will fly with a different airlines from now on.

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Verified Reviewer
Original review: May 10, 2023

BE CAREFUL!!!! My roundtrip flight to PA began this past Sunday (5/7/2023) morning and I tried to check in on Saturday morning. My return to FL is tomorrow 5/11/2023 and I tried to check in today. On both occasions I tried using Chrome, Microsoft edge and Duckduck on my laptop as well as chrome, duckduck, and the mobile app on my Samsung cell. None of these methods would allow me to navigate to the light check-in screen. I have been told that there was a major site upgrade, however, no one is monitoring the upgrade results nor are they fixing them! Took me couple hours to get through to their customer service to get checked in. Only other option was to wait until I get to airport to check in and they will charge you $5. Sounds like a back door reason to collect more $$$$ from customers!

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    Verified Reviewer
    Original review: April 28, 2023

    Even though our flight was delayed due to weather, our crew was very efficient and kept us informed and they had the best attitudes even though they'd worked a long long day. I was totally impressed with their service! Great attitudes! Thank you for your dedication to your job and for keeping us all smiling and informed!

    2 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: April 14, 2023

    Allegiant Air lost my luggage in non-stop flight.! There is no luggage counter in Indianapolis, so I went upstairs to the ticket counter and inquire about my lost luggage. A Very Rude ** rep threatened to call the police if I will not leave without my luggage ...

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    Verified Reviewer
    Original review: April 10, 2023

    Crammed into seats with very little legroom, not even room under the seat in from of me for a small bag, no free drinks or snacks, and any seats betters than mid-plane and back will cost extra. I'm just glad that my flight was only an hour in this sardine can. Carriers like this are an extreme abuse of the cost-conscious consumer. Expect to pay extra for everything. I'm surprised the onboard toilets aren't pay-per-use toilets.

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    Verified Reviewer
    Original review: March 23, 2023

    BUYER BEWARE - never fly Allegiant Airlines as they will cancel flights - with no reason given - and leave you stranded. They have done this 3 times in March, 2023 - they are the absolute worst airline and I will NEVER FLY THEM AGAIN!!!!

    5 people found this review helpful
    Verified Reviewer
    Original review: March 15, 2023

    Despite coming down with COVID-like symptoms 2 days before flight, there was NO FLEXIBILITY with the itinerary. I lost $279. I guess they'd rather spread disease than work with customers. On hold for over 1/2 hour before I finally gave up. This was my first, and will definitely be my ONLY experience with this airline. Be aware - they also have the worst on-time departure rating of any US airline.

    5 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 9, 2023

    I booked a flight and was charged four times on my credit card. I called to find out why I was charged 4x for one flight and was told that I would have to pay another $94 to make changes for their mistakes. Sat on hold for over 2 hours and had to drive from Columbia to Greenville to speak with the closest Allegiant employee in person. Never again will I do anything with this airline. They have NONONONONONONO customer service.

    5 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 6, 2023

    Don’t fly with this airline. Terrible experience! We encountered several customer service issues flying with this airline. First, we didn’t receive a notification that the flight was running late until we were already checked into the airport. We found out later from others that they had known about the delay for over 2 hours prior! I believe the DOT requires a 30 minute notice from when the airline finds out. That didn’t happen.

    Then the flight continued to delay further and further by 1 hour increments without any info what was going on until 4 hours into the delay. Normally this would be tolerable, but we were traveling with our 4 kids including a newborn. We called customer service and were told they can’t do anything for us and to contact their e-mail line. We talked to the front desk and said that they won’t do anything unless the flight is delayed by 8 or more hours! We talked to the gate attendants and they said they couldn’t help us because corporate controls all customer service actions. No meal voucher, no credits, no refunds, nothing to help the situation. We contacted Allegiant via email and we’re notified they would get back to us in a few days.

    The flight was finally delayed all the way to 6 hours. We were supposed to leave at 3:50pm, we are now leaving after 10pm. We’ve been in the airport for close to 7 hours at this point and have seen very minimal customer service. Absolutely terrible experience. Would not recommend anyone ever fly Allegiant. Fly JetBlue, Spirit, or Frontier instead if you want a budget airline.

    4 people found this review helpful
    Verified Reviewer
    Original review: Feb. 7, 2023

    The flights are inexpensive, and the schedule is limited. I shouldn't be surprised they don't invest in customer service. I had to change a reservation. It was a bit complicated, so I tried to call the 800#. My first attempt, I was put on hold for 30 minutes before they disconnected me. I tried again and sat on hold for 1 1/2 hours before they again disconnected me. I finally gave up - very frustrating. Don't expect them to help you with any questions or changes to your reservation.

    7 people found this review helpful
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    Allegiant Air Company Information

    Company Name:
    Allegiant Air