Allegiant Air

Allegiant Air Reviews

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Overall Rating
1.8 out of 5
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Allegiant Air Reviews

ConsumerAffairs has collected 411 reviews and 762 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Dec. 7, 2023

12/6 flight 1288 row 3…Flight attendant informed us we could not put out paid carry on bags in the overhead above our seats. Instructed to take the bags back behind our seats as the overhead above our seats are for the front two rows. When asked why the overhead behind our seats were not reserved for us…no reply. Informed the flight attendant I was not walking my bags back several rows as this was a clear double standard. The flight attendant removed my bags and walked them back herself. Never been treated so rudely. Very petty and childish flight attendant. No excuse for this behavior…none.

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Reviewed Dec. 5, 2023

This was the worst experience with an airlines I ever had! I prepaid for my luggage $150. I get to the airport to have to pay another $50 because it’s 4 pounds overweight. Which was weird because nothing in my luggage was different and the airlines I went through prior both bags weighed under 50 pounds. So I was told to get rid of 4 pounds of clothes or pay. WTH for 4 pounds.. so I guess I have to pay the $50. Then we get into the plane where they charge you for EVERYTHING even water and there’s literally nothing special about this plane. Only part I appreciated was our Pilot! He did an awesome job getting us there safely and landing was great. But I will NEVER fly with this company again.

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    Customer ServicePriceStaff

    Reviewed Nov. 28, 2023

    Allegiant is a no frills airline. In that capacity, they are okay. If you are elderly and/or disabled DO NOT fly on Allegiant unless you have someone traveling with you! I was left stranded in a wheelchair at the gate after deplaning on both legs of my trip! It took so long for someone to take pity on me and push me to baggage claim that my bag had already been stowed in the baggage office which was locked and NO ONE was around to open the office for me to get my luggage. I paid $75 to have my bag flown (one of their many upgrades) and have been without my bag for 2 days. It has ALL my medicines in it. They would not deliver it to me and when I drove the 50 miles to go get it at 10:30 in the morning, they were closed yet again.

    Another 100 mile RT and still no bag. They failed to tell me they would not be open even though I conveyed what time I would be coming. Their customer service is nonexistent! I have never had a problem on Southwest or American. They seem to care for the disabled. Ultimately, Allegiant cost me more money than I would have paid on SW. I will never fly Allegiant again no matter how cheap the ticket.

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    Reviewed Nov. 26, 2023

    No gate when pulled up and going out waited for one to open - sat on plane too long - very poor planning in Rochester NY. The in air service was ok but all the hidden fees are bad as well! Too long of waiting is ridiculous.

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    Customer ServiceStaff

    Reviewed Nov. 17, 2023

    I booked a last minute flight to AZ. The night before I got really sick. I called customer service only to be hung up on, twice. I asked to speak to a manager and was just told no. Apparently there is no escalated issue department. I was told my issue did not qualify as an escalated issue. I keep going back and forth with them over email and they're just not customer friendly. They are terrible. Go somewhere else.

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    Customer Service

    Reviewed Nov. 16, 2023

    I'm to pick up some today 11/16/23, the flight was delayed, I called this airline for ETA, they refused because I only had the flight #; AND REFUSED TO GIVE ME A SUPERVISOR & HUNG UP ON ME; DON'T USE THIS AIRLINE.

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    Reviewed Nov. 14, 2023

    I have flown Allegiant 4 times in 3 weeks- same personal item (backpack) each time with no issues. On my 5th flight I went to board and the gate agent said I needed to talk to another one of the gate agents - not knowing why? I was asked to put my bag in their measuring device / it was overstuffed a little and she said, "You have to pay $75 now or you won’t get on the plane." I was flabbergasted. I explained I purchased this this backpack for exactly this reason and made sure it was in their personal item measurement requirements. Her comment to me was - "Well I guess you are just lucky for the the 1st 4 flights and saved money." I was shocked and very mad. Paid for the carryon so I didn’t miss my flight - Mad and frustrated - got in my seat, tested the size of my backpack and it fit under my seat in front of me, but put it in the overhead bin, since they made me pay $75 for a space in the bin.

    Let’s just say- the flight was not full, we waited on the tarmac 45 minutes to take off, because they had to check everyone’s boarding pass individually again because individuals had not shown up for the flight, and top it off the overhead bins were 1/2 full. To me that tells you that maybe Allegiant should either raise their fares to cover carry-on luggage and stop Nickel & diming consumers by charging for each seat, carry-ons, and bottles of water. So the fee they made me pay was more than my flight- how is that even right? To finish off my trip I had one more leg of my flight the next day. I checked in with the same backpack and no issues whatsoever. So Allegiant needs to get their stuff straight. For the Employees' demeanor and un-professionalism I will not be flying with Allegiant anytime soon.

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    Customer ServicePrice

    Reviewed Oct. 31, 2023

    My mother has been flying Allegiant for the last couple of years to and from Florida. We made arrangements again this year. Unfortunately, her health got in the way. Tried to cancel her trip (just a couple of days away) as she was in the ICU at the hospital. That was too late I guess for Allegiant, so no refund or credit to her account. A few days later, mid October, 2023 she passed away. I tried to call the customer service line (been in queue for a call back for 6 days now). I finally got someone in the chat. They don't refund anyone's tickets I guess for any reason, including the passenger's death. Flight was for 6 months from now. They still even charged her the cancellation fees! Was very disappointed with their reaction. Beware!

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    Reviewed Oct. 21, 2023

    Don't fly with Allegiant. They suck and they are liars. We had a flight out that was delayed by 3 hours. Flight delay was posted at 9 am, our flight was supposed to leave at 7:36 pm and we were told to be at the Airport at the regular time, just in case things changed and the flight moved up. We were there at the regular time, and yes, we hit the bar ( just like the rest of the other unhappy passengers). Flight finally arrives and we start to board at 10:30 pm. We were then denied boarding because they "smelled" alcohol on us, and an employee lied and said she heard us threaten to blow up the plane.

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    Customer ServicePrice

    Reviewed Oct. 7, 2023

    On a flight to Punta Gorda, Fl last month I purchased a cranberry juice, which according to the menu, should have cost $3.99. When I received my credit card statement, come to find out that I was charged $16.99. I emailed customer service & received a confirmed receipt message, but never heard back from them. Apparently that's how Allegiant makes additional money from their customers these days.

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    Allegiant Air Company Information

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    Allegiant Air