Allegiant Air Reviews

The only reason I'm giving this airline a 2 star review is because they actually made it to the destination and back. The Knoxville to Philadelphia flight hit the ground so hard during the landing in Philly that it seemed like the wheels were gonna come off. Some airhead flight attendant opened the bathroom door when some woman was sitting on a toilet, giving us all a show. Not a big deal, right? You decide. On the flight back to Knoxville we were supposed to squeeze three people in a row, instead of using plenty of empty seats all around the plane. But we're not done yet! And they raised an exceptional stink about anyone sitting in exit rows like that is so unusual. They did make it abundantly clear to us lowly passengers that those exit row seats with 2 extra inches of legroom cost $30 more, and since no one paid for them, come hell or high water they shall remain empty.

The last 4 flights I have taken with Allegiant have all been delayed for hours. Right now, I’m on the plane, 5 hrs behind schedule. An old lady flight attendant with a really bad attitude. This airline used to be good, but it keeps getting worse by the minute.

I had a brand new luggage bag that was checked and was completely destroyed somewhere in the process. Picked it up in baggage claim with straps holding it together. The metal frame must have got caught on something because this could not have been done by human hands. Regardless, the claim has been in limbo for 2 months. Contacting customer service resulting in just more of the same response, which is it's still being processed. Their policy states up to six weeks and I am well past. Trying just to connect with a person is horrible in itself. Multiple times got on the callback list. They call, let it ring once, then hang up. Then start the whole process over.

First of all my plane has been delayed about two hours at this point and secondly they have a sitting locked on the runway with the engines off. It’s about 100° in here, no water, no air-conditioning.

Booked flights and wanted to make a change 1 month before flight. They charged me 94 dollars to make a change even though the agent said they would give me a full credit. All I asked for was credit to use at a later time. they also only gave me 6 months to use the voucher. It's a money grab, didn't cost them any money to make a change and I wasnt asking for money back. I will fly another airline in the future.

I understand that I purchased tickets to fly on a budget airline but between the non-functioning app, ridiculously packed seating, unannounced and unexplained flight delays and incredible rude desk agents I have to say that Allegiant has somehow fallen below the already low threshold of basic customer service expected by paying passengers. Though I suppose I should thank them for teaching me a valuable lesson in choosing airlines.

Gate person in ACY making the announcements was awesome and very helpful. Flight attendants especially guy in orange shirt could care less. Flight never in 30 years of flying have I experienced a rougher landing that we had flying in to Myrtle Beach.

We found out my wife's grandmother was on her death bed in Florida and we purchased a plane ticket from Allegiant on a Friday night to take off from Syracuse the following morning. We purchased the insurance in case we needed to cancel the flight. We found out my wife's grandmother passed away late Friday night. We called the number Allegiant gave us for the flight insurance. We could not speak to an actual person and the voice recording said we needed to provide a death certificate. After her body was brought back to NY from Florida and we had the services we were able to obtain a copy of the death certificate. We submitted needed docs and were denied because they did not receive the paperwork before the flight. Spend the extra $50 and stay away from this horrible, pathetic excuse for an airline!

Today was so sad especially coming from who you depend for all your plans. I'm so disappointed it was my 1st time flying w my mom and bf and when we arrived from the minute we arrived we received attitude. Starting with I tried telling you but you have an attitude. Instead to proceed to charge me person was confused kept asking for phone tickets with a horrible accent, when he has the prints right in front of him. He didn't charge us the bags let us get passed security and while we approach gate a girl tells us again we need to pay for the carry on. I had my purse and a small luggage. When we approach the exact same guy who greeted us at front and was rude was back there too and rude to us again. And he tells the girl, "No let them go to Dora," like Dora had a malicious plan. He had a bad accent that was not clear, bad baggage communication.

I had a very disappointing experience flying with Allegiant, especially as a parent traveling with two kids. The flight attendant we dealt with was rude and unhelpful, which made the whole situation more stressful than it needed to be. Traveling with children is already difficult, and a little patience or basic courtesy would have made a big difference.