Allegiant Air

I will never fly Allegiant ever again!!! I was skeptical with all the bad reviews only to show that they were right... I had a death in the family and had to cancel my trip last minute and now I am out so much money because they don’t accept death certificates. It is a scam, cheap flying is not worth the awful experience.

Was meant to fly with Allegiant Air on Thursday but had to cancel my trip due to a family bereavement. Now most airlines and travel companies offer refunds for bereavements with an upload of death certificate. Not Allegiant. Upon closer inspection in their terms and conditions they do not offer refunds for bereavements to 'keep fares low'. Allegiant: At least have the courtesy to amend your terms and conditions to speak the truth and say "We do not offer refunds on bereavements because we as a company have zero compassion and don't view flexibility for the bereaved as a decent thing to do. As a business we feel that maintaining our status as a budget airline is way more important than being decent human beings."

Allegiant now charges MORE if you want to change your seat after booking. I get anxiety if I'm stuffed in those seats like sardines, so I always check before I complete my check in process, to see if the seats next to me are still open. They already charge a seat fee when you book, so why in the hell do they charge to change to a seat that is the same price? They never used to do that. This will be my last time flying with Allegiant.

I didn't read reviews until the day before our trip so I was horrified, but I prayed hard and remained hopeful and it paid off! This was an LAX/EUG roundtrip for two adults and two kids. On-time departures and arrivals. Efficient check-in, baggage check, boarding. Friendly attendants; I appreciated their diversity in age, size, appearance, etc. Clean plane, comfortable seating, plenty of space but I'm 5'2" and not overweight. Best price even with the baggage charge. I would fly them again from Los Angeles to Oregon. Customer service before our trip was totally lacking but issue was resolved before day of need.

I fly Allegiant Air quite frequently and am always disgusted by their flight attendants and staff. However, today I am beyond over them. I brought my liquids in the exact amount that is allowed on the plane from Phoenix to Montana. There were absolutely no issues with the liquids. However today on the way back it is now against their policy. So I had to throw away over a $100 worth of soap, shampoo, conditioner, and other things you need on vacation.

What are the chances of three times in a row, in a two month period, there are HOURS of delay for Maintenance problems. I am deeply concerned about the safety of this airlines! No frill flights are great, BUT if you value your time and life... AVOID this airline. Upfront flight costs look good until you add on costs of seat choice, luggage, and strictly enforced personal item size/weight. Not to mention the Customer Service feels like the Gestapo. No more for me, thank you very much!

My first time and last time flying with Allegiant Airline. My experience was horrible. I went online to google some cheap fares and Allegiant Airlines popped up. I was so excited about leaving for my trip I forgot to check them out just for precaution reason. I was more taken back about their prices. Well on my trip back all hell broke loose. Allegiant overbooked the flight and because they were under pressure to try to seat people on top of each other. That was the only flight leaving from Orlando Florida to New York on a Sunday. There was not going to be a another flight going to New York until that upcoming Tuesday. The airline didn't allow me to pick my seats so they stuck myself and my son way in the back. No air in the back the bathroom smelling funky. Then here come the rude flight attendants, they have no work ethics, no care and concern for the passengers, VERY ignorant with no training on how to address the public.

On a domestic flight RT, my hard case luggage, which was brand new (it had been purchased on a trip just a week before and therefore had only been used one-way, one-time) returned with a hole in the hard case and zipper broken. A properly submitted claim was made with Allegiant for reimbursement. Allegiant responded that they were not liable for any damage and refused any responsibility, responding that the claim was closed, there was no recourse and they would not review nor respond to any communication of the matter. This is completely unsatisfactory. Since they charge a fee for a checked bag, there is an implicit implied responsibility for safe and proper handling of the baggage. The response given to a valid claim furthers the insult. This airline is NOT cheap in the long run with all the added fees and their lousy service, not to mention their safety issues. I would NEVER recommend flying this airline to anyone.

Traveled and gate checked our stroller. Had a protective bag for it. When got home the gate attendant/bag handler was dragging our stroller on the concrete. He tore our protective bag and damaged stroller frame. Went back and forth with Allegiant but they won’t cover it. Told me to go back to the manufacturer? A manufacturer isn’t going to cover their employee's negligence. Not worth the cheap fare.

Even if I ignored the extra 110$ of which I ridiculously paid for for printing the boarding pass and my carry on. I also got ** service. All staff were rude and always looked for opportunity to add more charges to me. My conclusion is that I bought this flight because it was a little cheaper, but after the extra 110$ (on top of the 280$ I paid) it Turned out it wasn't cheaper than the other companies. And now on top of this I was stuck with ** seats and ** service. By the way, they didn't even have space for my bag, so it's under my legs right now while writing this. Me or anybody I know will never fly with Allegiant again! Have a safe trip!

I would not want anyone to fly Allegiant. Trip flex is a BS. The only thing I can say they are a CHEAP AIRLINE AND I mean cheap with everything. Again I will not fly Allegiant. Don't try calling any customer service #. I was out $126.50. Had trip flex. Can fly at another time with $75.00 credit. They can have it.

I attempted to work directly with Allegiant to resolve this issue, but they sent a canned response and did not actually address the issue. Six of us were flying out for vacation (partly using vouchers from a previous trip where they completely cancelled the flight leaving us stranded in the airport to figure out how to get home on our own, stating they could not get us a flight out for 7 days. They reimbursed only a small fraction of the costs incurred to book a replacement flight with a different airlines, pay for transportation, hotel, food).

Flight 679 Springfield Mo to Orlando Fl - Our flight was set to depart Springfield at 9:37 am arrive 12:53 pm in Orlando. Approximately 1 hour 20 minutes before take off we are informed that there will be a 1 hour delay. Hour later we are told another 1 hour delay. 1 hour later we are told that they don’t know when the flight will be leaving. Later on we are told 4:30 departure. Then we are told a rescue plan will be here at 5:00 then 5:30 then 6:00 then 6:20. 7 hours in they give us hot soda and water. They refuse refunds to several passengers. At 5 pm we are told the rescue plane has landed and will board shortly. Everyone files into line. At 5:52 we are still waiting to board. Everyone sits back down. No update on why we are not boarding. No snacks or food has been made feted after 10 hours 30 minutes.

I was on a return flight from Phoenix/Mesa Gateway airport. There's over 100 people waiting when 5 minutes before boarding the employee announces that all carry ons must have a "sticker" on them proving that we had paid for our carry ons in advance. Any passenger that hadn't paid for their carry ons were required to CHECK it, no matter how small! The price? $50 EACH WAY!!! I watched this woman charge 2 disabled passengers $100 each for small duffle bags that had to be checked! When it comes my turn she makes me put my PURSE INSIDE my carry on bag.

Allegiant is operating a scam with their https://www.allegiantair.com/military-discount program. Nowhere during the reservation process does it allow you to enter your military credentials. Then, after over an hour on hold trying to reach their customer service, I was told the ticket agent would adjust my reservation to credit my baggage and seat fees. Well, once I reached the ticket counter, they told me all they were allowed to do was notate my account, but that I'd need to contact customer service again to actually receive the credit. I've spent over 90 minutes twice now trying to contact customer service and no luck. They know full well what they're doing by saying they have a military discount program to entice you to fly with them, but when it comes time to honor their own program, they make it as difficult as possible to actually receive those benefits.

Where do I begin? Allegiant was delayed two-and-a-half hours late from the 4:10 PM flight I ended up taking on Thursday, July 26th. No explanation, no accurate updates with regards to boarding and departure times. No one at the gate to answer questions or find out why we were so delayed -- despite three BSO officers and two fire-and-rescues showing up without explanation.

This has to be the worst customer service department in the industry! I booked a flight from Cleveland to Myrtle Beach 7/5/18. I tried to contact Allegiant by phone 7/12/18 and was on hold for 1 hr 15 min. I then sent a response request by e-mail and received a confirmation with a comment I would be contacted within 7 days. Having received no contact by 7/20/18 I sent another e-mail request for response and was again sent an automated response from Allegiant that I would be contacted within 7 days. Today, 7/30/18 was my scheduled departure and I still have not received any contact from the airline. I am very displeased with this company and would not recommend them as a business to have dealings with.

Oh, there are so many things, and honestly I was ready to ride you guys off as a lesson learned in low airfare, but you can Now be assured I will be adding to the comments that tell a really ugly tale of your operation. My flight on 5/21, flight 509, was delayed for Six Hours before finally being cancelled at 12:20 am 5/22. During that time, and I really feel for your poor gate attendants, we were constantly told that the plane would either get fixed or another plane would be sent and we'd all get to our destination That Night. We obviously did Not. We were all given the choice to wait and see what happened or to request a refund and try our luck with another airline. Given that the refund would take 5-7 business days, I would have been out at least $300 or so because last minute flights are considerably marked up, so I opted and hoped with optimism that Allegiant would be able to make its commitments.

I have a bad fear of flying. My trip with Allegiant Air changed that! First off I have to mention the price, you couldn't beat it! Second I loved the fact I could fly out from the airport near me. Now for the flight, the plane was nice, cool air, nice attendants, drinks and snacks (for a price) on all trips, the lights were dim and taking off and landing was perfect! I experienced little to no turbulence, I felt safe, the whole process was quick and easy. Because of Allegiant, I will be planning other trips now that I'm not so terrified to fly anymore. I will not fly with anyone else but them! Highly recommend. I traveled with my child and puppy! Thank you!

I've used this airline now for almost 20 years, and there has never been a time where the flight was on time. There has been delays due not enough staff to cover the flight, the flight is delayed coming into the airport due to maintenance issues. This airline charges for everything now, and yet they have the gall to ask the passengers to cross the seat belts and close or open the window shades. I believe that's part of your job. The handling of luggage is horrible, I've so many items broken and even stolen from my suitcase. Not to mention to have my suitcase end up in a completely different state than me. One occasion my mother was flying from Florida to Indiana and due to only having one working plane she was delayed for six hours!!! No food offered, no drinks offered. She and the others were told of the food vending machines available in the gate area. This airline seriously needs to be shut down or better yet all of the CEO and COO to be fired.

Worst plane ever. Old plane. Took an hour just to get people on plane. Captain made us all sit in a hot plane with little to no air conditioning with 100 people for over another hour. We waited 30 min because of lightning which I get. Then the plane engine was broken and we had to wait ANOTHER 10 min just to get back to the gate. Now we are waiting an unknown amount of time for another plane. I get flight delays and waiting but there is no reason to keep 100 people in a stuffy... sweaty... broken plane for close to two hours. I am going to try to get a refund.

My daughter(15) was flying unaccompanied from Sanford, FL to Elmira, NY. We arrived early, checked her bag and got to the gate. 10 minutes before boarding was to begin, her name was called to come to the desk. Due to a weather advisory for Elmira, her ticket was canceled because she was an unaccompanied minor. However, looking at the weather online, the weather forecast is absolutely clear??? Did they overbook the flight and decide to boot off the 3 minors that were flying??? And then, it took over an hour to get her and the other kids rebooked on different flights. I guess paying for Priority Access means nothing. It was very stressful for my daughter???

We have flown Allegiant numerous times due to the convenient routes and reasonable costs. Last night was the last time. I arrived on time to Concord Airport at 4:30 pm. There I sat until 10:30 pm. What added to my frustration was the fact that they lied to us over the PA system when they said our plane was en route to airport. I did not arrive to my destination until 1:30 AM. I really felt bad for the elderly and children on the flight. The children were all crying in the airport. This has happened far too many times. At least 5 times. The $50 voucher just does not cover this awful experience.

There's so many. One incident that I witnessed, is when there was a handicapped senior citizen sitting front row that had to use the facility. He was told that "This restroom is out of service. Go to the end of plane to use that one." Before he got back the copilot and the flight attendant messed with the vacant sign and the copilot proceeded to use that facility up front. Then after finished they switched the sign to broken. I will write more in other reviews.

My Review is two fold: 1) Flight Experiences and 2) Existing Reservation Modifications: 1) Flight Experiences: We have flown Allegiant Air twice from Memphis to Orlando/Sanford. Seats are hard molded plastic with basic pad covering. Seats do not have a reclining feature, which is very uncomfortable for flights that are over two hours long. Flight attendants were mostly agreeable. Bag Check-in lines were very long and only one attendant was on duty. All in all, not the most comfortable flight, but what were we expecting for a third rate airline.

I will never fly with Allegiant Air again. The way this airline does business is deceiving and they knowingly try to take advantage over their customers with add on nickel and dime fees, and poor customer service. I booked my flight for me and my family 2 months in advance. At that time we had 1 checked bag and 1 overhead carry on. We ended up needing 2 checked bags and no longer had use for the 1 overhead carry on. I tried to remove this carry on via their website and app but they don't allow you to do it. You can add bags no problem, but if you want to remove a bag they literally will not let you! I asked the customer service agent at the airport if they could remove the $43.00 bag charge as they could plainly see we did not have an overhead carry on with us. They told me no. I had to call their 1-800 number in order to get reimbursed. Are you kidding me???

They delayed our flight that was due to fly out of Fort Lauderdale on 6/30/18 to Cincinnati by an hour which was fine. Then 20 minutes before we was suppose to leave they announce overhead the flight at been canceled. This is at 7:18 pm on a Saturday night in Fort Lauderdale. We was told by an employee "you are on your own" No help to reschedule or book another flight was offered. We was told that we would get a full refund and they was going to give us a $300 dollar American Express gift card which they did. Went to check balance on gift card and it says $0.00 balance. Still check 2 days later and balance is $0.00 balance. Cannot get through on phone due to high call volume. Have flown Allegiant twice and have been canceled twice. NEVER AGAIN!!!! I want my refund and my gift card ALLEGIANT.

In the past three months, I have experienced 2 cancellations, 2 delays, and complete engine failure on the left side of the plane. I have asked for a full refund on my upcoming flight in August and they are ignoring me. I will never EVER deal with this airline again and I advise no one else to use this airline.

My mom went into the hospital and eventually died. When I was visiting her, I had to change my travel plans home and cancelled my flight so I could sit there and hold her hand. As a result of staying with my mom for several weeks as she slowly passed away, I lost my job. It was humiliating to have to ask Allegiant to have the flight refunded and even more humiliating and heartbreaking to have to go through my things to find the death certificate they demanded. When I sent the death certificate, they decided to only partially refund me, in flight miles, not a credit. The flight cost me FIFTY TWO DOLLARS. This was too big an amount for this company to refund a customer apparently. I will never use them to fly again in my life!

A guy claiming to be **Marvel is an absolute nightmare of an employee. Rude & disrespectful. Doesn’t even begin to explain how horrible he was as the first person I had to see before my flight. First of all, our bags are specifically designed to fit under the seat in all airplanes - but he seemed to want to beg to differ by not allowing me to carry my purse on in addition to my bag. He proceeded to argue with me, my boyfriend, and 6 other passengers about their items - yelling and talking down to all of us! I’ve never been on a plane where I couldn’t carry my purse in addition to my packed bag - never once (He told me I had to pay 50$ for the purse). A small purse, no less. So in order to fit my purse in the bag, it made it so my bag DIDN'T fit in the thing that measures the size of our bags (he made us use the small one for measuring instead of the one that’s the actual size of the seat). He was so so rude to us that I will never fly with this airline again.