Spirit Air Reviews

I purchased a flight from LasVegas to Tampa. I had not been prompted to select a seat so I went back into the site to obtain information about this policy. While doing that I found that one carry on bag was allowed but that if checked baggage was needed, the charge would be $10 per bag for each of the 1st two bags ($20 per at the airport). Granted this information is on their web-site, but at no time before the purchase was I given notice that additional charges might be entailed. Additionally, they charge for sodas & snacks-again not disclosed. With today's computers, it seems that this information should have been disclosed before I made the purchase. It seems that standardization needs to be made in the industry for what an advertised price would cover and then other items as additional. This seems like a deceptive practice. All airlines used to be pretty much the same & now some give you food, some charge, some let you choose a seat & some charge you to choose a seat, some let you check one bag, some two, some none without a fee. It seems like some standardization needs to be put into place.

I joined the $9 Spirit Club. It is really a $29 dollar charge, but they call it the $9 dollar club. Quite deceiving until they charge you an extra 20 dollars, 20 days after you already paid $9. I joined and open an account to keep track of my frequent flyer miles. After more than 18 flights, I took the time to see my frequent flyer miles. To my surprise, I had a balance of 0. I immediately called Spirit to fix the error on my two year old account. That's when I was told, that I had to go online to my account every time I flew, to input my miles by myself. They only allow a 30 day window to input your miles, or you loose them.

To make a long story short this airline charged my credit card for prepaid luggage at $10 per bag when prepaid on line and if not prepaid, charged $20 per bag at airport. I prepaid for two checked bags prior to departure on 2/21/08. $40 charge on credit card and was told by spirit rep that charge was for $20 depart flight and $20 return flight because reservation was round trip. On making modification to return flight I was assured that pre-paid luggage fee would transfer to new flight. My son gets to airport in sanjuan, PR and is chrged total $40 for 2 bags. He was told that there was no pre-paid bags on his reservation and he would have to pay the $40.

We traveled round trip from Orlando to Puerto Rico. On our way back, our suitcases were open and things were stolen. I have tried to contact Spirit both here in the US and Puerto Rico. I have left numerous messages, and they do not return my calls. I think that it is time to start a class action suit against this irresponsible company.

I spent 4 hours and 22 minutes on hold wating for a rsponse that waeven remotely civil. Don't fly this airline. Rude.Unprofessional. Done!!!

I paid for a flight that should leave from La Guardia to Fort Lauderdale to Jamaica, all on the same Airline, Spirit. I checked-in at La-Guardia, I was given two boarding pass one for La Guardia and the other for Fort Lauderdale to Jamaica. When I got to Fort Lauderdale they said they are not able to put us on the connecting flight to Jamaica, and we will have to find our own way there. They offered no assistance, no refund, no accommodation, we were just left to vend for ourselves in a strange city!

Living in the USA, and of course traveling on a US passport, it is required for me to have a return ticket before I leave the US. I'm in Jamaica and unfortunately, my return ticket was lost or misplaced. There is no way to contact the Airline as the 800 # is down. I called several times during the evening and into the night, my last call was at 2:00AM, still the same recording. I called home and got a number for the office in FL, but I went through an automated telephone system with no luck. For each of the choices given, the line rang once and then went dead. Apparently, they don't have a Customer Service Dept. Now, I am forced to purchase a return ticket. Spirit Airline: NEVER AGAIN.

I have been flying from Guatemala to Fort Lauderdale on Spirit ever since they started service here in May 2007. During that time, I have made 6 round trips and just want to say that I have nothing but praise for all of the employees of Spirit in Guatemala. They couldn't be more helpful or pleasant. I have only experienced one delay. In fact, they usually arrive early, both in FLL and GUA. I have to admit that things can be a little hectic in FLL sometimes, however, personnel there have always been helpful. And as for the planes, the seats are very comfortable and you have more room in the Airbus than in most other planes. And thanks to their reasonable fares, I am able to visit my family in the States more often and have them visit me.

Our family of six traveled to Nassau (NAS) 0n 6/06/07. We had six pieces of luggage. Upon arrival at Nassau and awaiting for the luggage to come down, we waited until everyone at the airport was gone. We were told that the luggage was not on our plane nor the next plane due in one hour. We waited. NO luggage. We then proceeded to our hotel with no luggage. When the hotel tried to contact Spirit Airlines for us they got a recording that due to the high volume of calls they could not respond and to please call back tomorrow.

Earlier this year I made reservations to fly with a friend to Tampa Florida. We had to reschedule the flight for a month later, and Spirit reservations in Fraser Michigan handled the booking and changes in our itinerary. They made a number of additional charges and asked me to pay with a credit card. The additional charges were $200 more than the original booking, and Spirit was paid by Visa; the following billing we paid the credit card company.

Thanksgiving this year started off with a very unpleasant flight at Spirit Airlines. I was flying back my hometown of Detroit (DTW) from Fort Myers (RSW) on a 7:00 a.m. flight.

Spirit airlines was unwilling to offer any sort of accommodation whatsoever for a flight I missed this morning traveling from DCA to FLL.

I booked at flight from DTW to LAS for 3 passengers on Spirit. We were at DTW waiting on our flight, when I noticed my brother was nervous as he hadn't flown in 30 years (I fly often, but not on Spirit). So, I asked to upgrade to first class. The ramp agent told me it was $65 per person. I thought great. Not only did she NOT tell me that this was just a BIGGER seat, but that food and drinks were not included on any flight. So, I had to pay $10 per bag that I checked in, $65 for the bigger seat, and $4.00 for a snacklike bag of pretzels. I called and talked to a supervisor and Kenji stated that I sat in the seat, so she wasn't refunding it. I said that's impossible, I didn't know what I was getting for the money and there was no disclosure from the agent on what I was paying for. I wouldn't have done it.

I recently had the displeasure of flying the new Spirit Air. Their new planes are so small that you sit cramped in like a sardine with your knees in your chest. They do not offer a blanket, pillow, soft drink, even a glass of water. If you want a glass of water there is a two buck charge but no cash as they only accept credit cards. Movies or music? Forget about it. They charge for everything including your luggage on the plane. And if you don't pay up front for luggage when booking your reservations there's a double luggage surcharge when you arrive to check in. And if you have to use the bathroom, well that's still free for the moment, but if you want toilet paper? I asked the flight attendant just exactly what her job was? She said in case the plane crashed she was there to save me. I kid you not. This may be the worst run airline of all time. My prediction is that the current management will be fired within a year or the complaints will be so loud that they'll have to change their ways. I would not accept a free ticket to fly Spirit as that is how awful their service is. What service?

Coming home from a lovely trip in St. Maarten, I had a terrible encounter with Spirit Airlines. (I have not previously had an altercation/encounter with an airline.) On 11/24/07 I got to FL enroute to Tampa, or so I thought. I was told there was not a trip scheduled for me to go to TPA even though I had bought my ticket far in advance, 09/03/07. They asked if I ever made the first leg of my trip to go to St. Maarten even though I showed them the stamped passport and the electronic ticket. Nicole, a supervisor, told me it was the fault of Orbitz.com. She insisted the only resolution was for me to buy a ticket to fly out the next day. I decided to call Orbitz; the rep told me that I was indeed set to go to TPA that night, and that Spirit was lying. So in talking to Orbitz the rep asked if he could talk to the Spirit Supervisor. She declined to speak with him. So the Orbitz rep decided to call Spirit's 800 number. We got a rep named Paris who asked to speak to Nicole who told him to call 954-359-0900; and Paris told us that no one was answering the phone.

When I got home I checked my email and everything was correct and confirmed except for the price they gave me the price without the 24 hours code bringing it to $137.20. I called the company as soon as I read the email to explain what happened and they put my on with Tryke the supervisor and he said to me there was nothing he can do this reservation was booked through Spirit airline.com and that he can not do anything to help me. I asked him who to contact that can help me he told me there is no complaint department for spirit.com. I asked him what should I do then someone should be able to help me regarding this matter he then gave me your mailing address

I am due to fly with Spirit Airlines from FLL to MBJ and return from MBJ to FLL. A few weeks after booking my flight with them they sent me an email stating that my flight was changed. They moved my flight to a different date. When I called them they said that they could not do anything for me and they cannot give me any type of compensation. The representative refused to let me speak to a manager, then hung up on me. I was given three different reasons why the flight was canceled, but none of them was realistic. I cannot cancel this flight because they will not give me back the full amount paid.

My 20-year-old, college student daughter had a flight booked on Spirit Air for 11/25 at 11:40 am from LaGuardia. On 11/24, my daughter who is a diabetic became ill and was rushed to the emergency room. When we arrived home at 7:30 pm, I called Spirit Air and told them my daughter would not be able to make the morning flight. I was told that they have a 24 hour policy. If you call within 24 hours prior to your flight, you have the option to cancel the flight and get a voucher good for one year, or you could rebook for a new flight within two calendar days of the original flight. I told them that I would see how my daughter was doing in the morning and would call to rebook for either Monday (11/26) or Tuesday (11/27).

Purchased r/t tickets from FLL to Guatemala City in August of 2007 for flights in January of 2008. Also purchased tickets for connecting flights from Kansas City-Detroit-Ft.Lauderdale in November, 2007 then on Nov 19th received e-mail from Spirit informing me my Jan 29th departure was cancelled and I was rebooked on a Jan 30th flight. Also my return departure from Guatemala had been changed to leave 6 hours later than originally scheduled.

Their promotion went out Dec 21 2006 if booked by Dec 31 2006. I booked two flights on two separate days. Their fine print stated the bonus miles would be awarded by July 14 2006. Numerous emails and even a letter to their headquarters resulted in nothing. There is nobody to talk to!

lost luggage

I made an online booking Friday after work. I had to visit a friend recovering from surgery and I didn't check the confirmation until the following morning. I noticed the flight was booked to leave on the wrong date. I immediately contacted Spirit Air and fought through four e-mails and three phone calls. No use - I have to pay a $180 travel change fee. GOOD LUCK FLYING WITH THIS CARRIER!

I booked a flight with Spirit for my friend to fly from Costa Rica and paid in advance for 2 checked bags. Whe she checked in they told her no bags were paid for and had to pay again. My flight record locator shows 2 bags were prepaid. This airline is a joke as there is no one to report problems with other than reservations people who can not help. Also when you book on line option boxes are prechecked by Spirit and you must uncheck the boxes or you get charged for something you dont want.

Booked flight for 4 people, Spirit cancelled flight offered full refund August 3, 2007 still waiting for refund after 1 1/2 months. Can't talk to a person. They just say accounting has to issue refund. Yet I can't call accounting, just can talk to outsourced reservation agents.

On June 28, 2007 I booked a trip from Ft. Lauderdale to Nassau for Dec. 20, 2007 that was was on flight NK 409, the return was to be from Providencales back to Ft. Lauderdale on Jan. 2 2008. That is flight # NK160. This was done by phone with Spriit Air and was for two people. On Aug. n7 ,2007 I receive an email from Spirit Air that says you have been reallocated to flight # NK 160 on Jan. 5,2008. When I call to complain Spirit Air is quite nasty and says that there is nothing to be done, they will not refund the money as they have put us on the next available flight. I had to rebook the flight on AA at an double the cost.

On 29 Aug 07 my wife, Franceen, and I had round trip seat reservations on Spirit Air flight NK395/NK394 from Reagan National (DCA) to Fort Lauderdale (FLL). After waiting several hours past our departure time we were informed that the flight had been cancelled. There was no assistance offered by the agents other than to rebook on a flight departing 4 days later.

My bag containing two high end bodyboards (boogieboards) was completely shredded. It looked as though a bear mauled it. One board was destroyed. I made a complaint and was given numbers to call. I have called a dozen times, it has been a week and it is impossible to reach anyone at spirit. The voice mail said they will contact within 24 hours hahah.

After booking one of Spirit Airlines bargan fares and getting seat assignments I was notified via e-mail that my flight plans have changed. After repeatedly calling the 800 number off and on for a period of two weeks and getting the message they were very busy, please call back at another time, I resorted to using the book a flight line. The ticket agent explained the flight has been cancelled and a refund would be issued.

I was on a flight leaving Ft. Lauderdale for Atlantic City and once we were in the air the pilot announced that one of the hydrolics broke and had to make an emergency landing in Miami because the runways were longer and then we waited 3 hours for them to burn enough fuel to land.

I purchase a ticket online for Spirit Air. Spirit Air intentionally sets their website to add hidden fees, some occuring 3 months after travel. I was charged extra fees for travel insurance because the site has pre checked boxes I missed. Noticed it after printing receipt. There is no way to get this charge reversed on line or with a ticket agent. Then 3 months after the flight they charged me for an annual travel membership without my permission. No way to email complaint, request credit. Calling headquarters only refers you to back to the site. There is no way to request a credit on line. In my opinion this is a dishonest airline and the employees I spoke to confirmed as much. BTW, they lost my bags. Never , nerver again.

I purchased a round trip ticket for my wife to Orlando. We found out that because she was not in her outbopund seat Spirit Air have cancelled without refund the return flight. I had to purchase another ticket on the same flight home. Spirit Air are absolutely adamant about the need to change more than 24 hours ahead. I had tried to do that but was 22 hours only ahead They have offered me a voucher for the value of the return leg which was $99 but advise that it will cost me $70 to use it.

I had a connecting flight,on Spirit Alines,in Ft. Lauderdale from San Juan to Detroit. Our flight landed in Ft. Lauderdale 25 minutes before our connecting was to leave. With 15 minutes to go the gate agent directed us to the front ticket counter. She said we had missed our flight. At the front ticket counter there was chaos. There were approximately 30 people trying to get answers as to what to do because they had missed their connections, just as i had.

I responded to an email for 8 dollar tickets to Ft Lauderdale, FL. I purchased two (what eneded up to be full priced) on-line tickets from NY to FL and then relaized the itinerary was changed. I immediately called the Spirit Airline customer service line and waited 2 full hours to talk to an incredibly rude customer service representative named STAR. The whole ordeal ended up costing me an additional 120.00 dollars! I see how they cover the cost of the 8 dollar tickets. They rip people off on the other end. I should have used USAIR or Southwest. I will never use them again. Hidden and additional costs beware!

On February 18,2007 around 8:pm at night, I purchased 3 one way tickets from Atlanta Ga. I put the wrong return date in the computor -- February 18,2007 instead of March 18, 2007. We got to the aiport in Atlanta on 3/18/07 and we were DEVASATED, Spirit said that our trip was cancelled, and they could not help me until the next business date. I had to get back to Orlando Fl to go to work, on 3/19/07.

My husband and I had to unexpectedly leave from Key West a day earlier because of my mother-in-law taken ill and was on a ventilator in the hospital. We left out of Atlantic City on November 8 to Fort Lauderdale and then drove to the Keys. We were to return Atlantic City on November 12. Since the Keys to FLL is about a 4 hours drive, we had to take a flight out of the Key West airport on Continental Express, who by the way, could not do enough to help us. When we arrived in Fort Lauderdale it was 6:15 and there was a 6:50 flight to Atlantic City on Spirit. We ran to the ticket counter explaining to the Ticket Agent what had happened to our family member and that we needed to get back to Atlantic City.

I purchased 4 round trip tickets for my family to go to Florida. My husband was held back due to his work and an injury. I arrived at the airport and was informed that our flight was full. I went to the counter and informed the attendant my husband would not be using the flight to Florida, but will be using the flight back to Detroit. She was very thankful. Today, in Florida, we sat down to print out our boarding passes only to find out my husband did not have one. We called customer service who stated that because his rear was not sitting in the seat on the way out, they forfeited his ticket completely.

My husband, Andrew, was scheduled to take a flight to Detroit today-- on Spirit Air. They weren't the cheapest, but they offer a fairly affordable business class and Northwest is on strike conditions. So, they seemed like a reasonable choice. WRONG WRONG WRONG!!! He's waiting to take the flight...there's no sign of any activity regarding check-in. He walks around a bit. Comes back. Still no sign of any activity. Turns out, the flight leaves TWENTY MINUTES EARLY. They put up a gone fishing style paper sign saying as much, near the gate. Are you kidding me?? They took his bag on a plane without him...crazy given the current security procedures.

Once again using Spirit Air, my mother had a return flight to Newark airport on December 27th 2005. When we arrived at the airport we were told the flight was on time at approximatly 530PM. Ten minutes before boarding the flight was no longer on time and would be leaving Myrtle beach at 8 pm We left and returned at 7 pm to be told again the flight is not on time and 11pm was the next approximate time of departure. The gentlemen at the desk was not willing to discuss any other option for my mother and insisted she had to remain on this flight or wait until this plane was ready to leave. Her only other option was to reschedule for that Wednesday, at a $100.00 increase in fare.

This is the second complaint that I am forced to write! Or should I say the second complaint that I EVER had to write. And both are to the Spirit airlines. Wow What a horrible experience! First, I wasn’t able to change the return flight online because 'your system' is not set-up that way. I was placed on the hold for over 40 minutes and after I finally changed the flight with the representative I was charged the 'convenience' fee. There was NOTHING convenient about it! I was very inconvenienced by not being able to use the web site.

My son and I traveled on Spirit Airlines on 11/29/2005 to Jamaica. When I got to my destination I discovered they had lost two of my bags, we were dressed for cold weather and the reps did not care they all our clothes were missing. When I got the bags the following day most of the clothes were soaked with a foul smelling liquid and could not be worn. I called their Baggage Claim number and left numerous messages to no avail.

On October 9, 2005 myself along with my wife and son were flying from Fort Lauderdale, Florida. We were sitting in seats 12d,12e and 12f. My wife is a big and tall woman with pain in both of her knees. About halfway through the flight the person sitting in front of my wife put their seat back. Due to the cramped space in coach the seat was laying on my wifes knees causing her a lot of pain.

I flew Spirit Airlines because they were the lowest fare from Denver to Tampa. I had to attend a funeral and needed reasonable airfare for a family of seven. Once on the airplanes, I realized why their fares are inexpensive. They fly an old fleet of MD-80 aircraft that are aestetically horrible.

Round trip airfare from MYR to LGA departing 12/19 returning to MYR 1/1/01. 12/19-Four hour delay departing, with 40 minutes wait once arriving. 1/1/01-called several times yesterday morning Spirit 800 #, told that flight was on time for 3:00 PM. Get to airport at 1:30 told flight was 7:30. Then at 7:30 we were told it was 8:40. At 10:20 we were told it was cancelled and to go to baggage to get our bags. Two hours later the baggage finally came out. We had to reschedule on another airline as well as miss two days of work. I want a complete refund on my credit card purchase.