Spirit Air Reviews

I was on a flight leaving Ft. Lauderdale for Atlantic City and once we were in the air the pilot announced that one of the hydrolics broke and had to make an emergency landing in Miami because the runways were longer and then we waited 3 hours for them to burn enough fuel to land.

I purchase a ticket online for Spirit Air. Spirit Air intentionally sets their website to add hidden fees, some occuring 3 months after travel. I was charged extra fees for travel insurance because the site has pre checked boxes I missed. Noticed it after printing receipt. There is no way to get this charge reversed on line or with a ticket agent. Then 3 months after the flight they charged me for an annual travel membership without my permission. No way to email complaint, request credit. Calling headquarters only refers you to back to the site. There is no way to request a credit on line. In my opinion this is a dishonest airline and the employees I spoke to confirmed as much. BTW, they lost my bags. Never , nerver again.

I purchased a round trip ticket for my wife to Orlando. We found out that because she was not in her outbopund seat Spirit Air have cancelled without refund the return flight. I had to purchase another ticket on the same flight home. Spirit Air are absolutely adamant about the need to change more than 24 hours ahead. I had tried to do that but was 22 hours only ahead They have offered me a voucher for the value of the return leg which was $99 but advise that it will cost me $70 to use it.

I had a connecting flight,on Spirit Alines,in Ft. Lauderdale from San Juan to Detroit. Our flight landed in Ft. Lauderdale 25 minutes before our connecting was to leave. With 15 minutes to go the gate agent directed us to the front ticket counter. She said we had missed our flight. At the front ticket counter there was chaos. There were approximately 30 people trying to get answers as to what to do because they had missed their connections, just as i had.

I responded to an email for 8 dollar tickets to Ft Lauderdale, FL. I purchased two (what eneded up to be full priced) on-line tickets from NY to FL and then relaized the itinerary was changed. I immediately called the Spirit Airline customer service line and waited 2 full hours to talk to an incredibly rude customer service representative named STAR. The whole ordeal ended up costing me an additional 120.00 dollars! I see how they cover the cost of the 8 dollar tickets. They rip people off on the other end. I should have used USAIR or Southwest. I will never use them again. Hidden and additional costs beware!

On February 18,2007 around 8:pm at night, I purchased 3 one way tickets from Atlanta Ga. I put the wrong return date in the computor -- February 18,2007 instead of March 18, 2007. We got to the aiport in Atlanta on 3/18/07 and we were DEVASATED, Spirit said that our trip was cancelled, and they could not help me until the next business date. I had to get back to Orlando Fl to go to work, on 3/19/07.

My husband and I had to unexpectedly leave from Key West a day earlier because of my mother-in-law taken ill and was on a ventilator in the hospital. We left out of Atlantic City on November 8 to Fort Lauderdale and then drove to the Keys. We were to return Atlantic City on November 12. Since the Keys to FLL is about a 4 hours drive, we had to take a flight out of the Key West airport on Continental Express, who by the way, could not do enough to help us. When we arrived in Fort Lauderdale it was 6:15 and there was a 6:50 flight to Atlantic City on Spirit. We ran to the ticket counter explaining to the Ticket Agent what had happened to our family member and that we needed to get back to Atlantic City.

I purchased 4 round trip tickets for my family to go to Florida. My husband was held back due to his work and an injury. I arrived at the airport and was informed that our flight was full. I went to the counter and informed the attendant my husband would not be using the flight to Florida, but will be using the flight back to Detroit. She was very thankful. Today, in Florida, we sat down to print out our boarding passes only to find out my husband did not have one. We called customer service who stated that because his rear was not sitting in the seat on the way out, they forfeited his ticket completely.

My husband, Andrew, was scheduled to take a flight to Detroit today-- on Spirit Air. They weren't the cheapest, but they offer a fairly affordable business class and Northwest is on strike conditions. So, they seemed like a reasonable choice. WRONG WRONG WRONG!!! He's waiting to take the flight...there's no sign of any activity regarding check-in. He walks around a bit. Comes back. Still no sign of any activity. Turns out, the flight leaves TWENTY MINUTES EARLY. They put up a gone fishing style paper sign saying as much, near the gate. Are you kidding me?? They took his bag on a plane without him...crazy given the current security procedures.

Once again using Spirit Air, my mother had a return flight to Newark airport on December 27th 2005. When we arrived at the airport we were told the flight was on time at approximatly 530PM. Ten minutes before boarding the flight was no longer on time and would be leaving Myrtle beach at 8 pm We left and returned at 7 pm to be told again the flight is not on time and 11pm was the next approximate time of departure. The gentlemen at the desk was not willing to discuss any other option for my mother and insisted she had to remain on this flight or wait until this plane was ready to leave. Her only other option was to reschedule for that Wednesday, at a $100.00 increase in fare.

This is the second complaint that I am forced to write! Or should I say the second complaint that I EVER had to write. And both are to the Spirit airlines. Wow What a horrible experience! First, I wasn’t able to change the return flight online because 'your system' is not set-up that way. I was placed on the hold for over 40 minutes and after I finally changed the flight with the representative I was charged the 'convenience' fee. There was NOTHING convenient about it! I was very inconvenienced by not being able to use the web site.

My son and I traveled on Spirit Airlines on 11/29/2005 to Jamaica. When I got to my destination I discovered they had lost two of my bags, we were dressed for cold weather and the reps did not care they all our clothes were missing. When I got the bags the following day most of the clothes were soaked with a foul smelling liquid and could not be worn. I called their Baggage Claim number and left numerous messages to no avail.

On October 9, 2005 myself along with my wife and son were flying from Fort Lauderdale, Florida. We were sitting in seats 12d,12e and 12f. My wife is a big and tall woman with pain in both of her knees. About halfway through the flight the person sitting in front of my wife put their seat back. Due to the cramped space in coach the seat was laying on my wifes knees causing her a lot of pain.

I flew Spirit Airlines because they were the lowest fare from Denver to Tampa. I had to attend a funeral and needed reasonable airfare for a family of seven. Once on the airplanes, I realized why their fares are inexpensive. They fly an old fleet of MD-80 aircraft that are aestetically horrible.

Round trip airfare from MYR to LGA departing 12/19 returning to MYR 1/1/01. 12/19-Four hour delay departing, with 40 minutes wait once arriving. 1/1/01-called several times yesterday morning Spirit 800 #, told that flight was on time for 3:00 PM. Get to airport at 1:30 told flight was 7:30. Then at 7:30 we were told it was 8:40. At 10:20 we were told it was cancelled and to go to baggage to get our bags. Two hours later the baggage finally came out. We had to reschedule on another airline as well as miss two days of work. I want a complete refund on my credit card purchase.