SellMyTimeshareNow Reviews

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About SellMyTimeshareNow

SellMyTimeshareNow (SMTN) is an online marketplace that connects timeshare buyers, sellers and renters on a worldwide platform. The SMTN website has over 10,000 unique visitors daily, and the advanced search features make it easy to find opportunities whether you’re selling your timeshare or looking to buy or rent property.

Pros
  • Sell or rent your timeshare
  • Find a timeshare to rent
  • Helps you reach a wider market
Cons
  • Reviews mention complex contracts

SellMyTimeshareNow Reviews

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    How do I know I can trust these reviews about SellMyTimeshareNow?
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    Page 6 Reviews 635 - 835
    Verified purchase
    StaffProcess

    Reviewed Oct. 24, 2018

    I had a great experience selling my timeshare through SellMyTimeshareNow. From the first conversation all the way through the process the client representative was easy to work with and acted very professional. It made the process extremely smooth and I felt like I was taken care of all the way through until the sale of my property. I would recommend selling a timeshare through them to anyone.

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    Staff

    Reviewed Oct. 24, 2018

    I was having trouble marketing my timeshare to find a legitimate buyer when I found Sell My Time Share Now. Their staff is friendly and professional and also knowledgeable. They work with only the most reputable Time Share properties, and they guaranteed that my timeshare would sell in 12 months or less and they were right. Using their service enabled interested buyers to find my timeshare, and feel comfortable they were dealing with a reputable company. SMTN also ensured that only qualified buyers were connected with me, which was a huge concern for me. I would definitely recommend this company to help sell your timeshare property to ensure that you are working with professionals who know how all the ins and outs and who can handle the myriad details and complexities involved in selling a timeshare property.

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    Verified purchase

    Reviewed Oct. 19, 2018

    Our Marriott timeshare was a great experience but after 15 years and our children grown it was time for my wife and I to start the next chapter. I found SMTN through a google search and read the online reviews. I am glad I did. They listed my timeshare and vetted serious offers. This past summer we were delighted to close on the Marriott Surfwatch sale. It was painless, seamless and all I can say is that my wife and I are delighted. By the way the “next chapter” that the sale went toward is an in-ground pool in our new beach house... Thank you SMTN.

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    Jason increased rating by 2 stars.
    Customer ServiceSales & MarketingStaff
    After a positive interaction with SellMyTimeshareNow, Jason increased their star rating on Nov. 16, 2018.

    Updated review: Nov. 16, 2018

    I will give them credit, once I published my review I received contact from Richard who has been quite helpful along with his colleague Rebecca. While I'm unhappy that a representative of their company mislead me at the beginning of my listing, Richard has been very transparent since, which I do appreciate. While I'm still waiting for an offer, I'm confident that Richard and Rebecca will do all they can to help facilitate the sale of my timeshare.

    Original Review: Oct. 14, 2018

    I’ve been trying to get a response from their customer care team for over a month and have had zero response to the last five emails. It’s just the tip of the iceberg of a terrible experience with this company. My timeshare has been on the market for over a year and not a single enquiry. When I listed it, they advised a value and when I last had any contact the suggestion was to drop the price by half. I feel foolish for paying $1500 to list my timeshare which has had no enquiries and they have done nothing to help in selling it. Frankly, these guys are just scammers who have scammed me out of my money. Avoid them like the plague. I’d give zero stars for this review but I have to leave something. So take my one star as a negative star review. DO NOT DEAL WITH THIS DODGY ORGANISATION.

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    Customer ServiceSales & MarketingPriceOnline & AppStaff

    Reviewed Oct. 6, 2018

    Sell My Timeshare Now fraudulently represents the success of its services and sales. While the salespeople cannot tell you what price to offer they make suggestions based on location and time of year. After paying my fee of almost 1500 where I was almost guaranteed at least an offer I made some follow-up calls because there was no activity... none. I was met by curt answers and the comments to just hang in there... we're in prime season, it's going to happen. Something didn't seem right so I started to do my research. I phoned and spoke with the Customer Service Manager.

    He informed me that he contacted their legal department and they are under no obligation to provide to the public actual "sales" information. I told him, he's wrong and I will be following up. If the company is totally on the up and up, why would it be such a problem to provide information that supports their claims on their website. Company information is fraudulent in my opinion until they prove otherwise with actual sale numbers and information.

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    PriceStaff

    Reviewed Oct. 4, 2018

    Going in was worried about selling my timeshare based on radio ads. These Professionals, SellMyTimeshareNow.com, made it very easy, sold as forecasted in 90 days at a price forecasted at the start. Great experience and would highly recommend based on market knowledge and professionalism.

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    Huey increased rating by 4 stars.
    Customer ServicePriceOnline & AppStaff
    After a positive interaction with SellMyTimeshareNow, Huey increased their star rating on Oct. 2, 2018.

    Updated review: Oct. 2, 2018

    I had an issue with my advertisement with SellMyTimeshareNow and after speaking with several customer support specialists it went to their Account Manager and Customer Solution for a resolution. Not only was he very concerned about my issue with his company and offered satisfying resolution, but he agreed with my suggestion and complaints about the company's business practice. I hope the company will accept their customer's suggestion and concern and improve their business practice, maybe I will come back as a customer in the future.

    Original Review: Sept. 28, 2018

    SellMyTimeshareNow.com business practices is dishonest and deceitful. I tried to sell my timeshare and calling a different company that doesn't require a out front fee. The woman said my Hawaii resort doesn't qualify for her company's portfolio but she knows a great company can help me. She transferred me to another person who offered me $2196 to sell my timeshare for $9000. I took the bait and paid the $2196 as I was naive to think I will end up net close to $7000 which will almost give my money back. After reviewing how they advertise my timeshare, there are 5 other are selling at the same price or less with the same one sentence wording and one and only unattractive picture.

    This company has no intention of selling your timeshare. They took the out front fee and just post your timeshare on their website. It will be years before anyone even see it. I decided to cancel the membership, but no one will respond my phone call. I finally call my credit card to file a dispute to get them to get in touch with me but said I only have 10 days to cancel and it is too late. I first contacted them to cancel in less than 5 days but she claimed there is no record of me calling. They finally process my cancellation but no one has called me to confirm the cancellation nor did they refund the charges. It is a very dishonest business practice. Do not believe anything they tell you. They will get you sign up and pay for the charges and will do nothing to help you selling your timeshare.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Sept. 14, 2018

    In 2000 we purchased what was then a timeshare in Maui at Embassy Resorts Int'l on Kaanapali Beach. The condo fees were doable when we began, but ramped up quickly as the years went by. We have not been able to use it since 2006. I somehow got hood-winked into listing with SMTN, by first talking to someone else that was interested in the property for Corporate purchase. Once we talked, she said mine was not one they could purchase; so via 3-way call she got me to SMTN.

    The SMTN rep made me feel that it WAS possible to sell it, as we listed cheaper than the person could now buy it. My property is now a Diamond Resorts Int'l. SMTN promised that it would be listed Prominently, and that they had a good track record of sales and mine was a very good property. I even lowered price and offered to pay the 2018 condo fees to sweeten the deal. I did not get one iota of interest. I paid more than a year of condo fees for the SMTN listing and I also paid the condo fee for 2018, so double whammy. DO tons of research before you BUY a timeshare and then DO NOT ever expect to sell it! It is NOT an investment, it is an albatross. Good Luck!

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    Customer Service

    Reviewed Sept. 13, 2018

    They took my money, promised results, and I never heard from them again. I initiated all contact throughout this 2-year relationship. I'm out $1,500 and still own a timeshare paying monthly maintenance fees. Still searching for that company that can help me exit this timeshare hell.

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    Customer Service

    Reviewed Sept. 10, 2018

    I contacted the company to get rid of my timeshare Harborside at Atlantis Bahamas. I got the very positive response. The company was constantly in touch by emails. Finally all the paperwork is done and closed the deal. I was very happy. I will recommend this company.

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    Punctuality & Speed

    Reviewed Aug. 30, 2018

    I contacted SellMyTimeshareNow company to legally dispose off my timeshare. The company responded at very timely manner and helped me to get rid of my timeshare, I am very much pleased with the outcome. I will highly recommend this company.

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    Verified purchase

    Reviewed Aug. 23, 2018

    I had some concerns with regard to the effectiveness of the service of SMTN. I raised these concerns with them. After some discussion back and forth, they made a proposal to resolve the issues. I was fully satisfied with that outcome.

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    Staff

    Reviewed Aug. 22, 2018

    We had a very positive experience with our agent during a year period where we purchased timeshares through this company. Our agent was excellent and able to satisfy all of our requirements. We gave him a challenge and he spent a good deal of time and effort to support our needs. I would recommend our agent and this company to others seeking to purchase a timeshare.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2018

    My experience with my contact in the customer service department was outstanding. I received a prompt response. My contact really listened to my concerns and went right to work to resolve them. Until the problem was completely resolved he stayed in contact with me to provide updates. I'm very grateful for the professional service I received.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2018

    SMTN is an outstanding company, at first I was a little hesitant to do business over the phone when it comes to my money. You couldn’t ask for a more honest, professional, organized company in the business. My agent has been awesome, SMTN is blessed to have an employee like her. I purchased my first timeshare back in February, the way I was treated was so great I decided to buy another one. As of today I’m working on my third one, I cannot find anything negative to write about. I would call my agent my friend and the company is rated #1 in my book.

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    Customer Service

    Reviewed Aug. 21, 2018

    SellMyTimeshareNow is a rip off! They asked me to pay 2400$ and I was assured that on an average that I can get rid of this timeshare in 6 months. I was so hopeful, but these guys never ever followed up. I kept downgrading my points every now and then to get rid of this, and yet they haven't even had the courtesy to respond. I have been calling them, it goes to voicemail, and never received a callback. I have been emailing them, and I receive a one word answer saying,, "We do not have any update."

    It's been 10 months since I paid the money, and it’s a waste of my money. I have been calling them every now and then, and not even a single time, I received a response or they picked my call. Getting lured into buying timeshare is a big cheat, and additional topping is SellMyTimeShareNow. I wish we could get out of all this without this much hassle, I am going to a lawyer or anyone who can break these contracts. What I heard, the timeshare companies and this SellMyTimeShareNow are one and the same! I am not sure if that is true or not, but, I really lost my money!

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    Customer ServiceStaffProcess

    Reviewed Aug. 20, 2018

    The agent had a good follow up to close the deal. He was able to answer questions. He would return my phone calls on a timely manner. I also received credits for timely closing. Escrow process was handled professionally. The only drawback was the resort taking their sweet time to confirm the sale and move on!

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    Customer ServicePriceStaffProcess

    Reviewed Aug. 16, 2018

    ** was a great help in getting the price we wanted for the 2 weeks we purchased in Aruba. The girls in the timeshare broker services dept were outstanding getting the paperwork done in a timely manner and always there to answer any questions and to return phone calls. The whole process was finished when promised. Great people to work with!!

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    Verified purchase
    StaffProcess

    Reviewed Aug. 16, 2018

    My wife and I have done two transactions with this company and always find them to very helpful and willing to help with any issues that arose during the process. As might be expected when other entities are involved in the transaction, questions arise, and I found that SellMyTimeShareNow was always available to help with getting the process completed successfully. I enjoyed working with them and would do so again if the opportunity presented itself.

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    Verified purchase
    PriceStaff

    Reviewed Aug. 16, 2018

    Our agent was great. She and SMTM.com helped me buy a wonderful timeshare at a fair price for my family. Our agent was friendly and informative. She answered all of my many questions prior and post to the sale. She made calls to several owners to get a competitive price for me during the buying/selling process. I recommended our agent to others and they also made a timeshare purchase.

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    Verified purchase

    Reviewed Aug. 8, 2018

    SellMyTimeshareNow helped us prepare a listing to sell our timeshare which we had owned for more than 20 years. After we submitted a draft listing they gave us hints on improvement. When the unit did not sell as soon as we hoped they again suggested changes and it sold.

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    Verified purchase
    Staff

    Reviewed July 30, 2018

    All the people I talked with while selling my time share were polite, patient and very helpful. I appreciate all that was done for me by them and could not have got the sale done by myself. Thank you. I would recommend this company to others.

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    Customer ServiceSales & MarketingStaff

    Reviewed July 30, 2018

    I found SellMyTimeshareNow easy to work with. I was notified when offers came up and received timely updates through both email and phone calls. Representatives were always polite and helpful in working through the sales and closing processes. When I had questions they were answered with patience and in a professional manner.

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    StaffProcess

    Reviewed July 27, 2018

    I found all the staff at SMTN that I had dealings with were very professional and helpful throughout the sale. All communications were clear and concise and I did not have to chase anyone for any information regarding the sale. The timescale for each part of the sale was set out at the beginning and was executed as promised. A very stress free process.

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    Customer Service

    Reviewed July 24, 2018

    We had tried to sell the timeshare with other companies and had no success. I read/heard about your company and called and was impressed with the immediate response and getting our timeshare online for sale. Things slowed down at that point and we did call and refresh the price until the market price was found. The sale was in Mexico and your company assisted with all documents and filings. THANK YOU.

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    Customer ServicePrice

    Reviewed July 23, 2018

    Way too long and money up front was assured that they would sell, top in the country have reduced the price twice now, good price and good location very desirable properties. Zip, been told that I need to call in to refresh the listing, what did I pay for??

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    Customer ServiceOnline & AppStaff

    Reviewed June 16, 2018

    In the beginning they were nice and professional. We had several conversations before I decided to place my trust and money with SellMyTimeshareNow (SMTN.com). After that I never heard from them again. Then after months of waiting I just defaulted on the timeshare. A waste of $1480 on SMTN. Before you give SMTN your money look at all the listings on their website that are just sitting there and have been for ages.

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    Peggy increased rating by 2 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with SellMyTimeshareNow, Peggy increased their star rating on Oct. 18, 2018.

    Updated review: Oct. 18, 2018

    This company has stepped up over the last couple months. I have had a representative that has been quick to reply to my emails, has been helpful and giving me information I needed. Faith has been restored. Timeshare has been sold.

    Original Review: June 14, 2018

    This company has been my nightmare. They were very fast to take our fee upfront to sell out destination points. Promised great accessibility and service. Quoted what they said would be a going rate. Since listing and paying money (lots of it) we have had no communication either via email or client portal. I have attempted on numerous occasions to contact them... no response at all. Other companies have contacted us - one with an offer, still after further emails nothing. We are not in America and there is a big time difference so phone calls are difficult. If you need timeshare sales or purchase STAY away from these people. I have even asked for refunds, nothing, have told them I'd do this review... still nothing. Hope someone will read this and be saved from their deception.

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    Anthony increased rating by 4 stars.
    Customer ServicePriceStaff
    After a positive interaction with SellMyTimeshareNow, Anthony increased their star rating on June 26, 2018.

    Updated review: June 26, 2018

    Sell My Timeshare Now is ABOVE BOARD! After a discussion with Management, we were able to resolve this problem with an amicable and satisfactory solution. I'm happy with the results and I am amending my Review from One Star to Five Stars. Sell My Timeshare Now really cares about its Customers. Thank you, SMTN!

    Original Review: June 13, 2018

    Not very happy with this experience. Had to pay UPFRONT money for "Listing." I thought it to be an EXCESSIVE amount but the SMTN Agent told me that I have a very desirable property and that I SHOULD NOT HAVE ANY PROBLEM in selling it. IT'S BEEN THIRTEEN (13) MONTHS and I've REDUCED the sale price several times. I only recently received ONE (1) OFFER which was $900 LESS than the already reduced price. We are presently occupying the Condo, but I told SMTN that I would ACCEPT the "Offer" immediately after we've used it this season.

    I was told that it was an "Offer" and that they would have to approach the Offeror and see if they were still interested. My problem with SMTN is that I don't believe that they put any kind of effort into selling my Timeshare. Instead of SMTN, SELL MY TIMESHARE NOW, I propose that they change their name to SMTW, SELL MY TIMESHARE WHENEVER... My email communique from them, also, leaves much to be desired. WITH AN EXCESSIVE UPFRONT FEE, THEY WILL STILL CHARGE ANOTHER EXCESSIVE FEE AT THE ACT OF SALE, if there ever is one. If I could bail out now and receive a refund for all monies paid thus far, I would certainly do it! Beware and be forewarned!

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    Carol increased rating by 3 stars.
    Customer ServiceSales & MarketingPunctuality & SpeedStaff
    After a positive interaction with SellMyTimeshareNow, Carol increased their star rating on July 21, 2018.

    Updated review: July 21, 2018

    Filed a complaint earlier today, but want to cancel it. They called and as of now all is fine. Thanks for your attention this matter. ConsumerAffairs rocks!!!

    Original Review: June 8, 2018

    Gave them $1500 to help me sell my timeshare. Everything was fine at first, but I have tried numerous times to get information from them. To no avail. I am in limbo. Don't know what is going on. I started at 20K, dropped it to 15K. Just e-mailed them again to drop to 12,500. No response. Is this a scam? I guess they like to take advantage of seniors. Shameful!!!

    Updated on 07/20/2018: I complained before and it was resolved. However, again I get no communication with my rep. He called on 7/15 and left a message. I have called REPEATEDLY since then to no avail. I sent an email to customer care and still nothing. Frustrated to say the least. One day they are great and the next day you are forgotten. I guess as long as they get their money, that's all that matters. Very disappointed of late. I hope you can help.

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    Staff

    Reviewed June 6, 2018

    I am pleased with the Customer Care Specialist at SellMyTimeShareNow who assisted in getting a refund from this company... The Gentleman I dealing with listened to my issues and worked with me to achieve a happy solution.

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    Verified purchase
    Price

    Reviewed May 31, 2018

    This company contacted me numerous times... dropped price. Drop from $3,000 to $2,000 for two timeshares. I have lowered my price...now they are telling me that they just track “inquiries”... was told originally that our properties were worth much more. I priced very low and have lowered the price. Big misrepresentation on what they were going to do for me. Don’t do it.

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    Staff

    Reviewed May 30, 2018

    I would highly recommend SMTS for selling your timeshare. They did a great job in selling my Four Seasons week. They were very professional, seem to have a great understanding of the market and have a good inventory of potential clients. I would certainly use them again.

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    Staff

    Reviewed May 29, 2018

    Working with this company and their Brokers has been great. They are knowledgeable and do a great job of bringing in buyers. I sold my timeshare at Marriott Mountainside at the full asking price. They helped with the closing and were very responsive to questions that I had as we went thru the sale and the Marriott review process.

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    Sales & Marketing

    Reviewed May 26, 2018

    We were told when listing our Timeshare and paying for this service that they would HELP with the sale and it would take 1-3 years. That was in 2010. We have had no movement but they have asked for more money for advertising. WORST EVER!!! Stay away. This is a scam at best. Thoroughly disgusted.

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    StaffProcess

    Reviewed May 25, 2018

    We owned a Timeshare for 15 yrs on the Maine Coast. After years of enjoyment we needed to sell. SellMyTimeshareNow assisted with the process since the buyer contacted them when they saw our listing. SMTN assisted with the entire process - even with the membership approval portion. The transaction was processed electronically which was good since the buyer was from outside USA. This was simple with no glitches. The staff at SMTN was courteous & patient. They were knowledgeable & always pleasant. I highly recommend SMTN to help sell your timeshare.

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    Customer ServiceStaff

    Reviewed May 24, 2018

    SellMyTimeshareNow made selling my timeshare effortless. They were very responsive with questions and requests that I sent via email and handled everything when time came to transfer my timeshare to the seller. Would definitely recommend them to anyone who is trying to sell their timeshare.

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    Verified purchase
    Laurel increased rating by 3 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with SellMyTimeshareNow, Laurel increased their star rating on June 1, 2018.

    Updated review: June 1, 2018

    They have an excellent program of Customer Solutions Specialists that work with you to resolve the issues. I have a contact to work with who is not only responsive but has creative ideas to try. I haven't yet sold or rented by timeshare but have an ongoing dialogue to help work thru this. Hopefully I'll have resolution soon; but it would have been very difficult without the personal attention by this Specialist. My next post will hopefully be the sale of my timeshare. Good luck to all of you.

    Original Review: May 16, 2018

    It seems that you'll either have a 5 star or 1 star experience, not much in between. I have the 1 star situation that I paid almost $3,000 & nothing has happened in 4 months. They won't respond or answer any of my emails or customer service submissions; I haven't had any offers for either my condo sale or rental. I'd like to try to dispute my credit card charge; I'll see if I can do it as I read another unhappy owner did which the charge was disputed & got money back. I agree with all the others who are kicking themselves by getting "suckered" into this scam!

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    Nav increased rating by 3 stars.
    Customer ServicePriceStaff
    After a positive interaction with SellMyTimeshareNow, Nav increased their star rating on June 5, 2018.

    Updated review: June 5, 2018

    After the initial set back and upon expressing our dissatisfaction over here we received a call from a Quality Service/account executive. Can not name him for privacy reasons but he explained the process from his point of view who happens to be a licensed real agent and understood the timeshare industry really well.

    After a few phones calls and email discussions we were able to come an agreed upon resolution. The issue is now almost resolved and waiting for final steps.

    Original Review: May 14, 2018

    I initially was looking for a company that can assist me in selling my Holiday Inn timeshare. I ran into this company and was initially contacted by a very pleasant customer service rep. He inquired about our property, conducted a "pre-qualifying" assessment which meant that whether they can take on our property or not. After a brief moment we were advised that our property is a hot commodity and they will be able to take the property on for posting it on their website. We were then transferred to a senior rep, ** who did the same routine of "pre-qualifying" us whether they can take us on or respectfully decline us. Again assuring the property is a hot commodity and we should not have a problem getting offers.

    We were asked to pay $1598/US to secure their services. We were cautioned about the statements in red color from an email we received. A suggested price was discussed for an online advertisement. We were assured that our property is bound to get responses due to the location and competitive price. In a nutshell after 6 months we never received a single offer. Our online ad is a generic one where 50 other properties with the same ad are available on the same website. Yes, 50 properties for sale with much less values compared to ours. Any sane person will not pay for a higher amount when they can get the same thing for less value. Totally got duped by this con of a company.

    Getting a hold of anyone is a hassle. At least 3-4 messages left before we can get a response. ** is very good with setting expectations regarding the value of your property and that you will be able to get offers very soon. I don't hold that against her because that is their job but I want to caution any future consumer to not fall for this as we can't do anything now. Desired Resolution: Full refund of the amount paid. We want our timeshare sold, not taken advantage of.

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    Customer ServiceStaff

    Reviewed May 1, 2018

    It was far long time for us to sell our timeshare and a simple Google search pulled up the SellMyTimeshareNow website. Skeptical on anything to do with timeshares, I hesitantly called and spoke to an agent who fully answered all my questions including "Why should I trust you?" He was able to explain the history of SMTN and refer me to sites to check out SMTN's credibility. Everything checked out and we started the process on getting the timeshare sold. I was able to call customer service and check in on the status of my account and talk about any updates or changes that should be made to my add to make it more attractive. It really didn't take long before I had an acceptable offer, check, and NO MORE TIMESHARE!! Don't waste your time or money, check out Sell My Timeshare Now. I'm convinced they can make you happy.

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    Price

    Reviewed April 19, 2018

    We listed our Valdora Timeshare with SellMyTimeshareNow, and we may have received advice to list it at a much higher price than it could apparently sell. When we finally realized we needed to lower our price to match what was selling, we began to get some action on our timeshare and from there, things went pretty smoothly.

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    Online & App

    Reviewed April 19, 2018

    For a fee, my timeshare Woodstone at Massanutten was listed for sale by SellMyTimeshareNOW, LLC. All hits and any offers were reported to me. Bottom line is that the website is popular among realtors and the prospective purchasers of timeshares. If anyone want to sell their timeshare, consider advertising with SellMyTimeshareNOW, LLC.

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    Sales & MarketingPrice

    Reviewed April 19, 2018

    Ok. My experience is from the sales pitch. We did not fall for it. We had been in contact with another company that buys timeshares and ours did not make their cut, so they recommended SMTN to market our timeshare to sell on the open market. The representative had us watch their video then spoke to us about what they could do and what it would cost us. She did not promise how fast it would sell, but stressed that now is the peak time. What I am giving a 1 star for is for another outright lie. She told us they only had one unit comparable to ours that was listed for $24900. She told us they had received many offers for it with one being within $500 of asking price. This was a red flag.

    No one is going to squabble over $500 on a timeshare resale. After being told it would be a $1798 fee, we told her we would sleep on it. We then went out to their website to search comparable units. We found the one for $24900 she told us about... and 15 others that were priced MUCH lower... some lower than their fees. The one she mentioned was a ludicrous outlier that will never sell at that price...not with others asking a fraction of that for same type unit at same resort. We dodged a bullet on this one!

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    Punctuality & SpeedStaff

    Reviewed April 18, 2018

    I recently sold my timeshare with your company. Everyone was very helpful. My questions were answered promptly. I was always kept up to date on the progress of the sale. Timeshares are usually difficult to sell, I thank you for all of your help in selling mine.

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    Reviewed April 4, 2018

    Sold timeshare, the company did what they said they would do, unlike others who only list, and try to sell product. Expect 90 to 120 days to complete transaction and submitting paper - work several times.

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    Sales & MarketingStaffProcess

    Reviewed April 3, 2018

    From start to finish the process was very straightforward and transparent. After creating my ad/profile I simply responded to inquiries as they posted to me and ultimately the offers to purchase my timeshare. The sales group at SMTN helped me navigate the sales process, title transfers, etc., and communicated with me throughout the process.

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    Daniel increased rating by 3 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with SellMyTimeshareNow, Daniel increased their star rating on Sept. 16, 2018.

    Updated review: Sept. 16, 2018

    This is an upgrade of my previous review of SMTS.com. After my previous review an upper management called me to help with my request. Over the last 6 months I was able to get out of my Timeshare in Cancun. Basically I gave it away and included 100,000 points. I did not have to pay for closing costs. At least I don't have to pay any more maintenance fees. I am happy with their assistance.

    Original Review: March 26, 2018

    I paid approximately $1800.00 for a listing on their site. My resort was at the Westin Cancun plus I offered 100,000 extra points. Not a word. Zip offers. 6 months later reduced offer by $ 2000.00. Again no calls. Zip offers. Suspect a scam. Be aware. Hard lesson to learn. Don't waste your money.

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    Customer Service

    Reviewed March 20, 2018

    Total BS website for rentals. Advertised a rental in Oceanside, CA. I inquired. Never received a response. When I called they stated that "sometimes owners advertise and it can take years to delete the ad". Then they tried to sell me a timeshare. Really SMTN. Try being honest.

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    Customer ServiceSales & Marketing

    Reviewed March 13, 2018

    Paid $1800 and don't get any offers, though I'd low-balled the cost (according to SMTN). Eventually contacted my credit card company who refunded the 1800 (6 mos. or more after orig. purchase). SMTN didn't even dispute. They'd not taken down my ad so I called to complain and was then advised (likely BS) there were so many offers, they thought I was calling to thank them. I HAD NEVER BEEN ADVISED OF EVEN ONE OFFER! DO NOT GET SCAMMED! Save your money! DO RESEARCH!!!

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    Brooke increased rating by 2 stars.
    Sales & MarketingPunctuality & SpeedStaff
    After a positive interaction with SellMyTimeshareNow, Brooke increased their star rating on Sept. 1, 2018.

    Updated review: Sept. 1, 2018

    A customer service agent helped us resolve our troubles we had from how "good" the salesguy was. Our timeshare never got 1 offer. Although we aren't 100% happy, I am pleased with how the CS agent was able to listen to our problem and help us the best he could.

    Original Review: March 13, 2018

    WOULD GIVE NEGATIVE STARS IF I COULD. I can't believe we fell for this. We shouldn't have to feel at wit's end trying to get rid of the timeshare scam we got ourselves into. Now this. I should have researched more before agreeing to this. I feel so bad because I referred someone to SMTN and he hasn't gotten a single offer either. I dunno how we said yes so quickly. How could we fall for paying ahead of time. It should be like a real estate agent... no commission unless they make a sale. It costed us almost $3000 CAD. They said they only allow certain amounts of inventory of each property. They said there's room for ours. Looking at it now, there are 600+ in the same location. That's virtually impossible. They said we could start around $20,000 for our property and that there were 7 offers for similar properties in the same location in the past week (at the time of our phone consultation). There are a bunch up for $2,000.

    How the heck can we compete with that. A FULL refund would be the only thing to make us happier about this SCAMMY COMPANY. If I knew all they did was post a few photos on a website, I would have never said yes. I can frickin post on Facebook for free. I have a large global network of business people and they will be sure to be aware of SellMyTimeshareNow. I will make sure they spread the word so no one gets caught by this company!

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    Reidun increased rating by 4 stars.
    Customer ServicePriceStaff
    After a positive interaction with SellMyTimeshareNow, Reidun increased their star rating on May 8, 2018.

    Updated review: May 8, 2018

    SMTN representative Richard ** has been of valuable assistance in the selling and closing process. He used his broker network to ensure a reliable Real estate broker who was very trustworthy.
    He has followed up very closely by mailing us, to ensure that things were fine.

    He has responded immediately to any questions we had about all parts, and we trusted him in the closing.

    .

    Original Review: Feb. 24, 2018

    My property has been on the market since January 2015! I was assured it would not take long because my property at Sheraton Vistana Villages was in high demand. The fee was paid upfront. No offers or actions at all in spite of recusing the price several times. The last and only response has been that SMTN has made a request to us asking if we would like TO PAY thousands of Norwegian Kroner to get rid of the property. Being in Norway we do not know if we are ripped off again. The agents at SMTN are polite but in my opinion they are not actively seeking a buyer for us.

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    Sally increased rating by 3 stars.
    Customer ServiceSales & MarketingStaff
    After a positive interaction with SellMyTimeshareNow, Sally increased their star rating on Feb. 28, 2018.

    Updated review: Feb. 28, 2018

    The issue I had with this vendor has been resolved.

    Original Review: Feb. 22, 2018

    SellMyTimeshareNow is not what they seem. They tell you they are a marketing company. They put an ad on a website that only people desperate to sell their timeshares go to. We fell for it. We are an older couple and feel we were scammed. They charged us over $3000 to put our timeshares on a website that is really not a marketing tool. The representative called us and told us actual prices what our timeshares would sell for. We were excited when he gave us numbers to use in the ad. It was a dream that we could recoup anything. He said "Let me give you prices that these timeshares are currently selling for...". It wasn't a high price but we used what they told us.

    There is no way you can contact them. I have tried to cancel these last three months. One of their representatives called us yesterday and they are not willing to work with you. My husband and I just sat last night and cried. We thought people were honest and not going to take advantage of elderly by their smooth tactics. We were fools. $3000 out of our budget really took a toll on us. Their phone call was harassing and insulting. I ended up shouting as their rep kept reading her reply to us.

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    Sales & MarketingPrice

    Reviewed Feb. 22, 2018

    My wife and I were attempting to sell our timeshare on our own with little success so we looked into some timeshare sale companies. Most offer the same promises of a quick sale due to their excellent advertising campaign. We decided to go with SellMyTimeshareNow because they did not put a time stipulation on the our deposit to employ them. It took a little while to find the right buyer but we got a great price on the sale and more importantly, we are not under the burden of the ever-increasing timeshare maintenance fees.

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    Sales & MarketingPriceStaff

    Reviewed Feb. 19, 2018

    I was promised that my timeshare would be sold in 3 months, given the asking price and location. I believed the Rep. I took money from my retirement to pay upfront cost. After they got my money, the Rep was no longer available to speak to me, I was handed off to customers service. Never received an inquiry re my property. I feel as if they made a fool of me. Lesson learned, don't get sucked in by sales promises. Wish I had read BBB first.

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    Customer ServiceStaff

    Reviewed Feb. 15, 2018

    We have decided to look for a timeshare resale after staying at the Divi Phoenix Aruba in the summer of 2015. After returning to the USA I had found SMTN.com just by doing a google search. I sent a inquiry about one of the listing and got a call back from one of the sales agents. He was very helpful and really listened to what I needed. He was able to find a resale at the resort we wanted for a price that worked for us. The closing team did a great job, all I had to do is follow the steps they provided and we had a timeshare in about 6 months. We have been very happy with our purchase, we are going to Aruba in a few weeks on using our timeshare for a second year. If you are looking to buy or sell a timeshare, I highly recommend SMTN.com.

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    Staff

    Reviewed Feb. 13, 2018

    Without the help from SMTN I am not sure if I could have sold my timeshare unit. Being Canadian and so far away it makes this task very difficult, with the help of SMTN most of the work was done for me. The only note I would highlight would be for the agent to know more about selling from Canadians, the tax that is charged approx. 35% has to be claimed through our Canadian Revenue.

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    Sales & MarketingPrice

    Reviewed Feb. 5, 2018

    TWO YEARS my property has been on the market! I was assured it wouldn't take very long at all because my property was in high demand! I finally succumbed to the high pressure sales tactics-calling me numerous times a day. They painted such a beautiful picture of their company & what they could do for me! Their upfront fees were exorbitant but They promised I would be out of property in no time! I have had ZERO responses to my ad & I've dropped the asking price down almost 75% & still nothing! Not even a ridiculous offer - not even a view on my ad. WHAT A JOKE THIS COMPANY IS!

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    PricePunctuality & SpeedStaffProcess

    Reviewed Jan. 23, 2018

    We listed our Hilton Grand Vacations Club at the Flamingo 2-bedroom, Platinum unit with SMTN in March, 2017. The listing process was clear and relatively easy. After a month we received an inquiry which did not develop to an offer. We modified the wording on our ad twice and reduced our listing price twice. Each modification was handled efficiently by the SMTN Customer Care Team. At the end of July, 2017 we received a second inquiry which ended in a purchase offer. While the offer was well below our listing price, we were highly motivated to sell this timeshare. Thus, we accepted the offer.

    The closing process took longer than we anticipated. We signed the closing documents in late August, 2017. The final closing took place in early November, 2017. Our only suggestion is that regular communication during this closing process would have eased our concerns. SMTN staff did respond promptly to our requests for information, but periodic updates would have lessened our anxiety.

    Our overall experience with SMTN was positive. As promised, the listing fee was the only cost we incurred for the sale of this timeshare. It is the primary reason we chose SMTN. Given the current market for the resale of timeshares, selling our unit in 8 months is a testament to the SMTN team. We would highly recommend using SMTN for the resale of a timeshare.

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    Staff

    Reviewed Jan. 23, 2018

    After previous failures at attempts to sell the Timeshare and throwing good money after bad, I was hesitant to do so again. A conversation with SellMyTimeshareNow representative finally got me going in the right direction. It took some time to do it right but worth the effort. I will forever be recommending this company. Thank you for all you do!

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    Sales & MarketingPriceStaff

    Reviewed Jan. 19, 2018

    The people I spoke to about the sale of my timeshare was professional, clear and friendly. I didn't feel like this was just another scam like all the other ones who had tried to get me to buy their promises to sell my timeshare at some outrageous price. For just a $400.00 fee. The most I was ever offered was $500.00 and your co. got me $5,000.00!!! I'm extremely happy with my experience with your co.

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    Customer ServicePriceStaff

    Reviewed Jan. 15, 2018

    ** and the SellMyTimeshareNow team made renting my timeshare in Maui easy and painless. She walked me through the process, drafted the ad which I then did (small) edits, and posted. The notification email process and communicating with potential renters was so easy. We started getting inquiries nearly immediately. Ultimately we got the full price we were asking, the price ** recommended, a short 4 months later to the day. I'd highly recommend using SellMyTimeshareNow.com to rent or sell your timeshare!

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    Staff

    Reviewed Jan. 12, 2018

    We had a very pleasurable experience in dealing with SellMyTimeshareNow.com. We had been trying to sell our timeshare for a while and the process was a bit overwhelming on our own. This company made it so easy for us. All we had to do was sign our names on the dotted line. The employees were pleasant, efficient and very helpful. I would definitely recommend using them if you need to sell a timeshare.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 10, 2018

    I contacted SellMyTimeshareNow in the month of April 2017. I must say I was skeptical because we were victims of a previous Timeshare Sale scam with another Timeshare we owned in Florida. We enjoyed many years of enjoyment in our Lake Placid Timeshare but circumstances changed and we thought about selling it for at least 2 years. Finally, I took the step.

    The representatives were confident sounding. The website with our Sale was up very quickly. In just less than 3 months, we received the offer from a buyer through SellMyTimeshareNow. That was a very quick sale in our opinion. A few emails later and some signing of a few documents, the sale was finalized. Then there are deeds to be drawn up but no money except the initial fee was charged. It is easy to contact them by email or phone anytime you have questions. It was a total of 7 months from my first call to receiving the check and we were pleased with that time frame. I have since recommended this Company to a friend who has a similar situation.

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    Customer ServicePriceStaffProcess

    Reviewed Jan. 10, 2018

    I felt the process was longer than I thought but the people were very friendly every time I called. My disappointment was with the price that I was suggested to sell for. I was told $30,000 was good to go for 6-9 months but had no offers... I had to drop all the way down to $14000 and lost a lot of money.

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    Staff

    Reviewed Dec. 11, 2017

    I wanted to thank SellYourTimeshareNow for helping me sell my timeshare condo in Utah. All of the staff that I dealt with were very helpful and responsive. I changed my ad a few times and the process was easy and efficient.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 30, 2017

    I have just completed a sale of my timeshare with SellMyTimeshareNow. Honestly, I never thought it would go through. The people I've dealt with have been very professional and always available to answer any questions or concerns. My 4 stars was only because of the long delay that was due to the resort not transferring the paperwork in a timely manner. I still have another property that is still being advertised.

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    Customer ServiceStaffProcess

    Reviewed Nov. 28, 2017

    My experience with SellMyTimeshareNow was a very pleasurable one. The process went very well and smooth. I was kept updated of the process and anytime I had a question I got an answer very quickly. The employees are very knowledgeable and courteous. I would recommend SellMyTimeshareNow to anyone looking for a great company to purchase a property. Thanks.

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    Verified purchase

    Reviewed Nov. 9, 2017

    I was pleased how the sale (Sale of Grand Waikikian) was handled. It takes about 4 months for the closing and sale once an offer is accepted so if you want to sell your timeshare, it won’t be the next day with any company. But this company kept me abreast of any changes and would advise on what to do if asked. I will be using them again.

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    Frances increased rating by 3 stars.
    Customer ServiceStaff
    After a positive interaction with SellMyTimeshareNow, Frances increased their star rating on Dec. 7, 2017.

    Updated review: Dec. 7, 2017

    Since my review the company has reached out to me and resolved the issue

    Original Review: Nov. 1, 2017

    I listed my Marriott timeshare with this company in November 2015. I was told it was an attractive property and should have no trouble selling it. I paid their upfront fees and waited. And waited. I received no offers, nor any phone calls from any representative from the company. I lowered the price by $6000 in February 2016 but have received no offers. My advice to anyone considering selling through this company is DON'T DO IT!!!

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    Eduardo increased rating by 2 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with SellMyTimeshareNow, Eduardo increased their star rating on Feb. 14, 2018.

    Updated review: Feb. 14, 2018

    The Company SellMyTimeshareNow contacted me few days after this post. They said sorry for the inconvenience of not being able to answer me right away. They offered me some options to try to minimize all the troubles. So, I can say that the SellMyTimeshareNow have tried to minimize all the troubles caused. After the event that happened between me and SellMyTimeshareNow, I see that the SellMyTimeshareNow goes after you to try to understand the circumstances that happened to you, and they try to solve your problems. They are always calling me or sending me messages to try to understand if everything is going well for now on.

    Original Review: Nov. 1, 2017

    About 2 years ago, I made a contract with SellMyTimeshareNow in order to sell my Timeshare. Since then, I have no answer from them. I do not see my Timeshare being advertised. They sent me a link where I could see the advertising, but if I go into the website, without the link, I do not see my Timeshare there, so, something is really wrong. They took my money, and never replied me if there were anyone looking to buy it or not, not even an advise in order to sell it. In other words, they just kept my money. Terrible. If you try to call them, they never pick up the call. If you send e-mail, they never answer, even messages from Facebook.

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    Yolanda increased rating by 4 stars.
    Customer ServicePriceStaff
    After a positive interaction with SellMyTimeshareNow, Yolanda increased their star rating on Jan. 19, 2018.

    Updated review: Jan. 19, 2018

    SMTN has finally resolved my concern. My case was escalated to the management lever but overall I am happy with the result. I would highly recommend them. Very professional management to deal with.

    Original Review: Nov. 1, 2017

    It's been 34 months since I signed up with SMTN and my timeshare is still up for sale. I have called them several times to lower the price, called them back for updates, and got very frustrated for their not very professional agents who seem to not know anything about my file. I would not recommend SMTN at all!

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    Customer ServiceCoveragePriceStaff

    Reviewed Oct. 27, 2017

    I wanted to share how great team helped me out to sell my Timeshare. They were always in reach (email or phone) and they worked hard to get the best value out of my Timeshare. It took me almost a year to sell it out and we worked together to lower cost gradually in order to move the sell quicker. I truly recommended this company and I do also advise to get their comprehensive package to get all covered costs. Only thing you would pay is the notary fee which is very affordable. Great team, thanks again sellmytimsharenow.com.

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    Reviewed Oct. 27, 2017

    The information and status flow was good. The closing service was excellent considering my own tardiness. I would suggest some form of communication at the listing and inactive stage; I have a three bedroom unit for sale and would like to have input on its status.

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    Customer ServicePriceStaff

    Reviewed Oct. 26, 2017

    My condo has been on their listing for over a year, with no inquiries whatever, even though I've lowered the price again and again. When you call, you can't get the same person again, and the new person doesn't know what happened previously when you called, which is frustrating. They should have one person who is your "contact" or "agent" to maintain consistency. Also, they can't even tell you how many people clicked onto your ad and looked at it. I build websites and that's easy to do. There's no excuse for not having those stats these days.

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    StaffProcess

    Reviewed Oct. 25, 2017

    I was pleasantly surprised at the outcome of my dealings with SMTN. The person I worked with was professional and efficient during the process. The process took a bit long, but I was made aware that it could and he was available throughout the duration of the sale. I came into the opportunity with little confidence that it would work out. However, my end result was extremely better than I expected it to be. We sold the unit and I no longer have a maintenance fee to deal with. I would recommend SMTN team simply because they did what they said they were going to do. Which as we all know, does not happen much in this industry.

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    Reviewed Oct. 25, 2017

    PLEASE understand that my subject line (above) does not reflect on the first rate job that my SMTN Contact (Lordes at extension **) provided. This experience has been very frustrating to both Lordes and myself as the sale dragged on for 8 months thanks to the buyer's wife "screwing around". I'm glad it is now behind me. AND if weren't for Lordes constantly hounding the buyer without reminders from me, the sale would never have happened. Thanks again, Lordes.

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    Gary increased rating by 3 stars.
    Customer ServicePrice
    After a positive interaction with SellMyTimeshareNow, Gary increased their star rating.

    Reviewed Oct. 18, 2017

    They take your money up front so people don't research them first. Then answer your emails for a while. They convince you not to lower the price of your timeshare for a while, so they can make this last longer. Eventually they stop answering your emails, and you're out $1,800.

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    Customer Service

    Reviewed Oct. 13, 2017

    Do not use this company! I had them all over me with promises when thinking of signing up, but once my monies were paid the communication has stopped (no replies to emails or messages) and they have not delivered in any way.

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    PriceStaff

    Reviewed Sept. 29, 2017

    Listed with SellMyTimeshareNow in February. They were very convincing and seemed like they knew what they were talking about. We were told we had a very attractive timeshare property and it would not be too long before the offers came in. We PAID their seemingly high up front fee and our property was listed. It is now the end of September and have not had one inquiry or any contact from the company at all!!! They just took our money and basically disappeared. We called one time in June and they suggested a lowering of the price which we did... same results. Nothing. We were also told not to use the property at all after listing. End result... have not used the property, no inquiries on the property and we are out $1800! RUN from this company.

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    Jennifer increased rating by 3 stars.
    Punctuality & SpeedStaff
    After a positive interaction with SellMyTimeshareNow, Jennifer increased their star rating on Oct. 1, 2017.

    Updated review: Oct. 1, 2017

    Okay, so I really changed my mind about this company! A manager called me, heard me out,,,let me vent and yell! She was great. Told me that she would take care of me! I immediately felt better. God bless this woman! Now I am feeling so much better about this company. I have a renewed sense of hope...thanks to this sweet woman!!! Thank-you!!!

    Original Review: Sept. 23, 2017

    This company is the worst! They coax you in, playing on your vulnerabilities, and lie to you! I was told my timeshare would sell. I even got to tell them the asking price! It turns out my timeshare is in foreclosure... and can't be sold!!! But I trusted these people! I was taken for a fool! I even cried when I found out I wasted a lot of money going with them! There's a reason they have a "D" rating with the Better Business Bureau!!! The sales person even lied about that! She said that they didn't pay them money for a high rating. Scam artists!!! Just run!!! As fast as you can!!!

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    PriceProcess

    Reviewed Sept. 16, 2017

    I have to admit that I was a bit skeptical at first, but I really wanted to get rid of my timeshare week and I didn't know any other way to do it. I paid the fees to list with SellMyTimeshareNow, fully expecting it was possible I'd be stuck with my timeshare forever. The listing went up, I had a few inquiries on my condo and it sat on the market for a month or so. I eventually dropped the price (and they were really easy to deal with making changes to the ad), and it sold! I wasn't getting my hopes up until the title transferred. But that process was just as smooth, and I am rid of my timeshare. I have to say it was super easy. I was happy to pay a small fee to be free from it. Overall it was a small price to pay when you consider someone needs to make money on the sale and all the title transfer work.

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    Punctuality & Speed

    Reviewed Sept. 9, 2017

    From the first day I contacted the Sell My Timeshare Company, I was treated as I was their sole customer. I received one-on-one treatment every step of the way, from the initial order processing, their web marketing data, the bidding from prospective buyers to the closing services. My only frustrating aspect was the length of time it took to actually fund the deal as the local recording agency seemed to take forever. This was not the selling agency's fault as they had no control over this aspect of the sale. I have already recommended the firm to 2 friends.

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    Customer ServiceSales & MarketingStaffProcess

    Reviewed Sept. 5, 2017

    I had great success selling two timeshares through SellMyTimeshareNow. I initially contacted them through a reference and talked directly with the owner. He tooked the time to walk me through their process and answered all my questions. I followed up with him with additional questions and he took the time to return my calls and answer all my questions. After my initial listing, the customer service personnel made any changes that I requested to my listing in a very timely manner. They kept me informed on any inquires that they had on my listings. During the sales process the brokerage side kept me well informed on the closing process and all the required documents for me to complete and return in order to close the transaction.

    The proceeds from the sale of my timeshares were sent to me in a timely manner and all the deed transfer documents were also sent to me in a very timely manner. I have always heard of scams and issues with companies dealing with timeshare sales and was initially hesitate. However, in my case and my dealings with SellMyTimeshareNow, I was extremely satisfied with their process and service they provided.

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    Sales & MarketingPriceProcess

    Reviewed Aug. 22, 2017

    SMTN sold my timeshare through their website. The advertisement was thoroughly described and I received good feedback on the interest and sale. The process was straightforward and the assistance was very good. Two suggestions are to increase the feedback on the status of the marketing efforts and then increase the visibility during the sale process. Thank you.

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    Sherry increased rating by 4 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with SellMyTimeshareNow, Sherry increased their star rating on Aug. 9, 2017.

    Updated review: Aug. 9, 2017

    They decided to give back all my money due to the misunderstanding. I am satisfied with this arrangement.

    Original Review: Aug. 1, 2017

    When I signed up they told me I had 10 days to change my mind. I cancelled and they told me I had to talk to them before I could get a refund. When I called he gave me another pitch without telling me I would lose my refund with the original 10 days even though I had several days left of the 10 days. They stole half of my refund because he didn't tell me all of the facts so I could make an honest decision. It wasn't until I tried again to get my refund in those original 10 days that I was told they were keeping it because they took away my original 10 days for a refund after talking to them. I was never told I would lose that option or I would of never agreed to anything he said. They are scam artists at their best and I wouldn't recommend them to anyone. They are not honest and don't deal fair. Very unsatisfied with the integrity of this company.

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    Darren increased rating by 2 stars.
    After a positive interaction with SellMyTimeshareNow, Darren increased their star rating.

    Reviewed July 31, 2017

    Timeshare resale is poorly managed: Wow, reading all the reviews is quite disturbing - half the reviews are 5 star - couldn't have been better and the other half 1 star - terrible experience. I fall into the latter where my timeshare has been on the market with them for over 18 months now. I have resorted to emailing them very frequently and actually thinking of putting in the effort daily. I have already dropped the price 50% so in my mind a timeshare for someone who can actually can use it is a bargain on the system (if you can actually buy one through this company). I am not to fussed, I live overseas and will almost give it away if I get a feel good factor from anyone that would like to take it on, in the meantime I thought it good to put my two cents worth in to counter all the 5 star surprises.

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    StaffProcess

    Reviewed July 22, 2017

    I was very pleased with "SellMyTimeshareNow". ** my contact, explained how everything worked and I felt secure that it was a legitimate company to do business. I was treated superbly, in a professional manner and the company took me all the way to the final exit without any headaches. I have listed my second unit with this company, knowing how well the process worked and look forward to them selling my second unit.

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    dave increased rating by 1 star.
    Customer ServiceSales & MarketingPrice
    After a positive interaction with SellMyTimeshareNow, dave increased their star rating on Aug. 24, 2017.

    Updated review: Aug. 24, 2017

    Company has responded and I am satisfied with response

    Original Review: July 21, 2017

    Total misrepresentation of comparable sales. Promised quick sale at high price. Not a single inquiry for resale in 7 months. Company should be put out of business. No customer service other than by email. Will be contacting FTC and local magistrate to commence a lawsuit. CONSUMERS: STAY AWAY FROM THIS COMPANY!

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    Contract & TermsPriceStaffProcess

    Reviewed July 5, 2017

    I live in the USA and wanted to sell my Marriott timeshare in Aruba. Selling a timeshare can be a frustrating experience even if it is a high quality location but, this organization gives practical, honest advice to a seller. The customer care service department and real estate agent involved were both immediately responsive to requests for information. I lost a sale early on due to a desire to negotiate on the price. After this experience, I listened to my agent and adjusted the price downward to enhance a sale. The executive consultant was also quite helpful in offering perspective on the process. A new offer arrived after about 6 months. Once a contract was signed, SMTN was very helpful in facilitating the closing process and I was very impressed with the overall organization. If you want a reliable, professional team on your side, this is the organization for you.

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    Maria increased rating by 4 stars.
    Customer ServiceStaff
    After a positive interaction with SellMyTimeshareNow, Maria increased their star rating on July 28, 2017.

    Updated review: July 28, 2017

    I was contacted by the manager of Sell My Timeshare Now and we agreed and get 50% back of the money that I paid for the services. In addition, he offered me help me to sell my timeshare in other different websites they can have access. Beside this, they are calling me to update every decision they make and I already received my money back.

    Original Review: June 21, 2017

    I paid almost $1,000.00 dls to this company in order to sell my timeshare. This was almost two years ago. I was contacted by a lady and she said they will sell my timeshare and they will take care of all the paperwork. At this time, my timeshare is still on sale, I believe so because I called this lady many times and left several messages asking about the selling of my timeshare and she never called me back. I got a call from one employer from this company around three weeks ago telling me that my timeshare is worthless but they can help me to transfer my timeshare to another person so this way I can avoid paying maintenance fees. I am so upset because this company is only taking the people's money, telling them lies like they did to me. Please do not make any business with them, they only will take your money and they never get back your phone calls. This company is a fraud.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 16, 2017

    All staff members I dealt with at "SellMyTimeshareNow" were really quick in getting back to me by email or phone and extremely professional. The team-member who handled my property listing and initial enquiry was extremely experienced and walked me through the process very clearly; answering all of my questions and concerns. Although the sales staff were busy with a number of clients at any one time, their response times were always excellent. During the closing process assistance was provided at every step and even though I was located outside of the US - and therefore at a distance - everything was very well managed with a lot of attention to detail to ensure nothing was missed. I will definitely be recommending SellMyTimeshareNow!

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    Customer ServicePunctuality & Speed

    Reviewed June 15, 2017

    I had a successful experience selling my vacation club membership with SellMyTimeshareNow. They responded quickly by phone to my initial email inquiry, and stayed with me and walked me thru every step over the course of the year+ that it took to find a buyer and complete the transfer/sale. I am so happy to have this albatross off my back!

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    Punctuality & SpeedStaffProcess

    Reviewed June 9, 2017

    I was really pleased with my experience at SMTN. From friendly staff who quickly and expertly revised pricing, to a seamless and relatively worry free closing -- I would suggest this service to anyone considering selling their timeshare. I'm not sure this process ever goes as quickly as you like, but SMTN was great at managing expectations and handling all the details. Thank you!

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    Verified purchase
    Staff

    Reviewed May 30, 2017

    We were extremely cautious when purchasing a timeshare on the secondary market. SMTN and ** have been very patient and answered all of our questions. We even contacted the closing company to make sure that everything was on the up and up. Through all of this, ** was very understanding... after all it was our money and we had heard about so many scams related to timeshare re-sales. We can tell you with the utmost confidence that SMTN and Timeshare Closing Services (TSC) are reputable companies... So much so that we have purchased several timeshares using them and we have not had one issue.

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    PricePunctuality & SpeedStaff

    Reviewed May 10, 2017

    My husband and I were very pleased how quick and easy it was to sell our Maui Schooner timeshare. We owned it for about 22 years. The team that sell my timeshare now kept updated and assisted us at all points of the sale. They helped us decide a selling price and with negotiation. A very pleasant experience! I would recommend them highly!

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    Sales & MarketingPriceStaff

    Reviewed April 30, 2017

    I was convinced by sales rep I could fetch a hefty price for my timeshare based on recently sold comps. Be wary of working with these guys. They will tell you want to hear and your only refund is possible if you sell it somewhere else for the same price, which is next to impossible since they talk up your timeshare so much that you will list it for much more than you should expect to receive. I signed up in November 2016 and the only offer I received was from a company that would "take it off my hands" for no money so that I could avoid maintenance dues.

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    Process

    Reviewed April 24, 2017

    SMTN made the whole process so easy! They handled everything and lived up to their word. Despite some very slight hiccups, the process was smooth and went exactly as they promised. I highly recommend them!

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    Verified purchase

    Reviewed April 21, 2017

    Finally got my timeshare sold with the help of SellMyTimeshareNow. Wouldn't haven't been able to do it without them. Needed to sell the timeshare after a divorce and they made it so easy. Once the buyer was located, the closing was flawless. Easier than selling a house... at home.

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    PriceStaffProcess

    Reviewed April 21, 2017

    Two years ago my wife and I contracted with SellMyTimeshareNow to sell our Timeshare in Maui (Marriott Maui Ocean Club). We had contacted other Time Share companies before, but just never had a good feeling about them. SellMyTimeshareNow was the first company that we actually used and we are glad that we did. The people who helped us were friendly and courteous. Together we worked out a good negotiated price for the property.

    After signing up, I went to the website as a ‘prospective’ buyer to see what the ad looked like. I was highly pleased with the professional look of the ad and how it contained all the pertinent information. Being naïve to the process, we assumed that our time share would sell immediately. We remember in talking to the SellMyTimeshareNow professionals that they said it could take some time to sell, so be patient.

    After a few months of not having any good responses, we contacted the folks at SellMyTimeshareNow. We remember them telling us, that at any time if we wished to change our listing price just to contact them and they would work with us. We set the price a little lower and had a few more interested parties. Finally a few months later we dropped the price again. In a short while we had an interested party that we were able to negotiate a selling price for. We are thankful that we were able to sell our property. Again, we would like to commend the people of SellMyTimeshareNow for their help and professionalism.

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    PriceStaffProcess

    Reviewed March 23, 2017

    I was pleased with my overall experience with SellMyTimeshareNow. Jonathan was very helpful and stayed in continuous contact throughout the process. Although I did not get the price near what I would have liked, I believe I got what the market bore. And Jonathan helped manage expectation throughout. I would definitely recommend weightlessness to others.

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    Heidi increased rating by 3 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with SellMyTimeshareNow, Heidi increased their star rating.

    Reviewed March 6, 2017

    I called SMTN a year ago asking them about my options. I own a Marriott Phuket Beach Club timeshare, which they said was a good value. They said I could expect to sell the timeshare in about 3 to 5 months depending on the asking price, and they estimated I would get between $10,000 and $14,000 for it. I didn't hear anything from the company for at least six months. Then I contacted them, and they said that I may need to lower the price to get offers. I did (it's now at $9,000) - still no offers. Not even one single information request! I think the whole thing is a scam. They have no incentive to sell, as they take the commission payment upfront. It's a complete waste of money. I'm surprised if I ever get rid of the timeshare.

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    Verified purchase
    Staff

    Reviewed Feb. 11, 2017

    Great team. Very knowledgeable and professional. Kept in touch as sale was handed from one department to the next. Timeshare sale went smoothly.

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    Customer ServiceSales & MarketingPriceOnline & AppStaff

    Reviewed Feb. 9, 2017

    I am very disappointed with this services. I think they totally inflated the advice on what my time share would sale for. They said that I paid they would market it to buyers both domestically and internationally. Apparently this means that they throw your timeshare on their website and forget about it. I called 4 weeks in and was told "This is the slow time. Give it time and then you will see movement." I waited patiently. Again I have heard nothing from them. After 6 months I called them again. After leaving 3 messages over 4 days I finally got a call back. They offered no advice. I cut the cost in half to at least get my money out but still no movement. Be wary. I think this is a scam.

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    Michael increased rating by 2 stars.
    Customer ServicePrice
    After a positive interaction with SellMyTimeshareNow, Michael increased their star rating on March 3, 2017.

    Updated review: March 3, 2017

    I was able to get the company to refund the money that I had placed down to sell my time share. I was satisfied with the experience in them trying to resolve my issue for me. Unfortunately, I had to resort to sharing my experience online in a negative review to get to this solution.

    Original Review: Feb. 2, 2017

    Please do not waste your time and money on this company! I have had my timeshare listed with them for almost 2 years now and have still never received one offer. I have called in and lowered the price 3-4 times and still nothing. I started the price out even well below what they told me "it was worth." I currently still have it listed well and I mean well below of what I paid for this and still nothing. They get your money as fast as possible and that is it. I have been in contact with them about this and they keep telling me "we sell timeshares all the time" and I honestly have not a clue how. I feel that all of the good reviews must come from their employees making fake reviews. Please please please do not make the same mistake I did!

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    Customer ServiceContract & TermsSales & MarketingPriceStaff

    Reviewed Feb. 1, 2017

    I contacted SellMyTimeshareNow, spoke with Ed ** Executive Consultant. www.SellMyTimeshareNow.net Tel. **. I was taken back because I've never had a reputable company argue with me as bad as Ed ** did. I was on the phone with him for over an hour. Explained up front to him I was trying to get my options on the table regarding my timeshare. Ed sent me an email with a video to watch and he gave a wonderful explanation about how the process works with his company that has been in business for 13 years. After the sales pitch was complete I asked Ed how much will this cost me. He claimed to be plugging the information regarding my timeshare into his system.

    After a few moments he sent me another email with a contract attached. We read through the contract and the cost for the sale of my timeshare through them was going to be $1798 which would include the closing cost with Time Share Closing Services Inc a third party company. I asked Ed if he could give me a few days to think about this and to research SellMyTimeshareNow. Ed became agitated with me at this point.

    He said he could send me a link through email with reviews, the link directed right to this website that I'm posting my review in. I still insisted that Ed give me a few days to do more research. He responded by asking why do I need more time to think about this. I told him $1700 is a lot of money to part with, without really knowing who my money is going to. I asked if they were listed with the BBB in Florida, he said yes but the link he sent me should be enough.

    I said to him, "I don't understand why you're starting to harass me over two days". He said, "The price I'm giving you today will not be the same price in two days". I said, "Ok how much more with the new cost be", he said probably an additional $300.00. I replied, "Ok I'd be willing to spend that for the two days to research". Ed responded with "why do you need to research after the link I sent you". I explained in the past I had gotten a letter from my bank warning customers about a scam where their web link was being sent out to members but when you'd click the link it'd direct to a bogus website. Ed said he's never had anyone accuse him of sending out bogus links, then he proceeded to give me an IT lesson on how it is not possible to send a phony link to someone. I listened to him patiently and followed up with "well Ed all I'm asking for is two days".

    He really became irate with me and he began to try to talk over me on the phone. I hung up on him, he immediately called me back and said I was being immature by hanging up on him. I said "well I'm not going to argue with you over spending 'MY MONEY.'" He still wanted to argue, again I hung up, He called me a third time... My husband answered the phone and Ed hung up on him without saying a word.

    He called again and my husband answered again, Ed starts to be rude to my husband. My husband tells him, "Do not call my number again, we're not interested in selling our timeshare with you". Ed was not willing to let the call go, my husband asked, "Do you understand". Ed said he wasn't going to let my husband go until he said "goodbye". My husband said goodbye but Ed still wouldn't let him off the phone. At this point I hung up the phone for my husband because again I don't see any reason why we need to argue with a company to spend my money with them.

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    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 30, 2017

    It was a long process to wait for someone to buy the timeshare. This company made it possible! They did a great job closing the deal.

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    CoverageSales & MarketingPriceStaff

    Reviewed Dec. 6, 2016

    Our experience relates specifically to selling Bluegreen timeshare points via SMTN. We were contacted by a very nice salesperson, who valued our holding at about $16-20,000. As their fees for this were $6,000, they must have been very persuasive! However, you can easily research what similar things are being offered, and what they actually sell for. In our case (and I stress that yours may be completely different): the median price per annual point for similar listings was $1.25; SMTN suggested we go for a price per annual point of $1.43, which put us at about the 60th percentile. We therefore didn't think this is an 'aggressive' price (which is what we had been promised).

    But in any case, according to their own website figures, they had received offers on 89 similar properties this year. However, 57 (64%) of them were or $1,500 or less. The properties currently advertised were for a median of 8,000 annual points, so it looks like the price they are actually achieving is under $0.19 per point. For us, this would not even cover their fees. You can get the figures from ** and laboriously scroll through all the offers that have (ever) been made. You can sort by resort name, but even so you'll need a pencil and paper. It took us about an hour... Good luck (and yes, they have agreed a full refund).

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    Contract & Terms

    Reviewed Nov. 18, 2016

    Contacted this company. Spoke to ** who then passed me to ** who valued the time share at 17100£ but when I mentioned my mum was ill they decided we couldn't travel to office to complete sale but their partner company would happily get us out of the contract at high fees. Wonder who owns the timeshare then. Sounds very much like a dodgy company and don't believe the reviews about how quick people sold their timeshare through them. So my advice is don't pay this company a penny. Avoid them. They're parasites.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 15, 2016

    The service was very professional. They always answered question & concerns I might have had. Everyone was pleasant on the phone & easy to talk to. I would recommend Sellmytimeshare to anyone.

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    Verified purchase
    Josephine increased rating by 3 stars.
    Customer Service
    After a positive interaction with SellMyTimeshareNow, Josephine increased their star rating on Nov. 15, 2016.

    Updated review: Nov. 15, 2016

    I asked for a refund and because I asked within ten days from when I placed the ad, they agreed to give me a full refund.

    Original Review: Nov. 5, 2016

    I was advised by SellMyTimeshareNow that my 7000 points on Worldmark Multi-Destinations timeshare was worth $21,000 and he suggested I ask $23,000. I paid the $1,798 in good faith in order to list it. When I went to the SMTN website to see if my timeshare was listed I noticed the exact same number of points for sale for $2,625, and another for $3,000. I called them and emailed them but have had no reply.

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    Verified purchase
    CoveragePrice

    Reviewed Oct. 31, 2016

    This company makes you think that you have finally found the way to get rid of your timeshare. They tell you that they sell thousands of them for people just like you. That they have so much success doing so. They even ask you what you want for your timeshare and then they tell you after looking at the market, you're pretty close to the market price and they should be able to sell it no problem.

    Here's the problem. If they're so confident, why did they take over $3,000 from me upfront to sell them? They tell you that it covers everything to sell it, from closing costs to realtor fees, and it will be on their websites for as long as it takes with no additional fees. Well the reason for that is... BECAUSE IT NEVER SELLS!!!

    I've lowered my price multiple times like they suggest and NOTHING. Because all they want is to get that huge fee upfront and be done with you. They have no interest in actually selling any of them. Why would they? They get all their money upfront. There is little to no incentive for them to actually sell them. Still waiting for a single offer.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 29, 2016

    I signed up to SMTN, paid the fee, listed my timeshares and have heard nothing in almost a year. I called them from overseas several times and didn't get a reply. I emailed and got a reply (!) that a representative would contact me shortly. They never did. There is absolutely no attempt being made by SMTN to SMT. They have given me no confidence that I will ever hear from them again.

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    Verified purchase
    Derek increased rating by 2 stars.
    CoverageSales & MarketingPrice
    After a positive interaction with SellMyTimeshareNow, Derek increased their star rating on Nov. 19, 2016.

    Updated review: Nov. 19, 2016

    SMTN worked with me (Thank you Judy) to resolve my issues as soon as I wrote this review. I truly appreciate their attentiveness after this issue was brought to light and although my selling process experience was not what I thought it would be, the resolution exceeded my expectations and working with Judy was fantastic.

    Original Review: Oct. 20, 2016

    SMTN should be investigated for fraud. They advertise that they guarantee the sale of your timeshare, but when the rubber meets the road, they will not refund your money no matter how you slice it. I listed our Wyndham Worldmark timeshare of 5,000 points and cleaning credit for the cheapest property per point out there and decreased the price five times since listing it and it still hasn't sold. I listed back in February and started at $3,500 and now we are down all the way to $1,750 which barely covers the cost of the $1300 to list it with them! I'm not even sure they actually do anything. The only thing you get is these fake announcements that someone is interested in your property, which I believe are a hoax.

    The company is part of Vacations Innovations where you can 'dump' your timeshare for a fee of course on top of what you already paid them. Here's the catch on that: They have the nerve to charge even more than what you paid for your original listing to give away your timeshare to them for free! For FREE! Their listing prices are OUTRAGEOUS and they don't list on eBay or any other social media and not sure if anyone actually visits their website either. Terrible investment upon terrible investment. My advice is don't use them. It's a ripoff and it will not sell with them. Don't believe the sales pitch or the guarantee. They flat out cannot sell your property. Don't use SMTN. You will regret it.

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    Online & App

    Reviewed Oct. 20, 2016

    So I signed up with sellmytimesharenow.com. They said they would help sell my timeshare. They had to check their system to see if they need my timeshare. So, they check and they only had 1 timeshare similar to mine. Now, I check out their website and they have a ton. So is this real? It's only been a few months.

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    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Oct. 4, 2016

    I was pleased with the process of selling my timeshare. I really had to do very little to complete the sale. The timeshare was a big weight and a financial burden, so I appreciated their help in streamlining the selling process. I actually started the ad several years ago and was not active in getting it sold. It was really great that it was a one time fee that covered the ad the entire time. I never had to pay any additional fees! There were no surprises! When I got serious about selling it they worked with me to lower the price and I had several interested parties. Once a buyer and I agreed on a price/deal, the team communicated very efficiently and often with me by email and phone. They were always very courteous and helpful! This is a good company that helps navigate the selling process that seemed overwhelming and difficult to me, as a person not in the real estate business. Couldn't have done it without their service!

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    Verified purchase
    Staff

    Reviewed Sept. 28, 2016

    ** was amazing!!! From beginning to end, ** was available 24/7 to address any of my concerns. ** and I had a fabulous working relationship. He was respectful, supportive, knowledgeable, understanding and wonderful to work with. Both ** and I worked diligently together to ensure a positive experience for both the seller and the buyer. A job well done!!! I have 1 more week left to sell, I hope to work with ** again in the near future. It was a pleasure!!!

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    Verified purchase
    Staff

    Reviewed Sept. 22, 2016

    I had a very good experience with this company. I was very nervous and skeptical at first but felt much more relaxed after speaking with the representative. It took awhile but was worth the wait.

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    StaffProcess

    Reviewed Sept. 10, 2016

    Once a potential buyer was interested, the process was smooth through closing. The staff I had worked with were both knowledgeable and communicated throughout the process.

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    Customer Service

    Reviewed Sept. 9, 2016

    The unit that has been offered by SellMytimeshareNow is the wrong one. We've asked to sell our unit set in North Miami Beach and the announcement offers the wrong unit set in Orlando. I've sent 2 messages and have got no answer. I'm worried about the kind of service they can really offer.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 6, 2016

    When I first decided to sell my Smokey Mountain timeshare, I visited several websites to find one that looked like it could be trusted. After contacting SMTSN, I was constantly emailed and called advising MY TIMESHARE COULD ALREADY BE SOLD... That it was in "high demand." So in November I scrounged up the money to sign my contract. It has been almost a year, I have not received any calls or emails from this company.

    I did receive an email from an individual interested in buying so I called SMTSN to see if they were aware someone was interested, I was told they hadn't had "any hits" on my timeshare, it was probably a scam. I asked the representative if this was gonna take years to sell, her response was "we have no idea, but we hope not." Needless to say, I am VERY DISAPPOINTED in this company.

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    Customer ServicePriceStaff

    Reviewed Aug. 30, 2016

    Our Timeshare is coming close to one year on the market and we haven't even had one offer after listing it with SMTS Now. Like many others have stated, this company cannot be trusted where they have absolutely no communication skills. After speaking with one of their representatives, we were suppose to receive feedback on a monthly basis which has never materialized. We have lowered our price significantly where we are virtually giving it away considering what we paid for it. We are not happy with their efforts where they make promises but never live up to them.

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    Cari increased rating by 4 stars.
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff
    After a positive interaction with SellMyTimeshareNow, Cari increased their star rating on Aug. 31, 2016.

    Updated review: Aug. 31, 2016

    The company responded immediately upon contact and reviewed the situation quickly and fairly. The matter has been resolved.

    Original Review: Aug. 25, 2016

    Decided to sell my Westin timeshare in Maui, sales pitch was very good. Salesman explained that Maui sales were strong and price listed was fair and I should have no problem selling quickly. Paid $1,798 and heard from no one. Checked in with Customer Service several months later and was told there had been no confirmed interest. Almost immediately, I received an email advising that a travel vendor that SellMyTimeShareNow works with all the time was interested in buying my timeshare, netting me $5,000 which was substantially below the price the sales agent and I agreed on.

    I heard nothing further until I received a similar offer from a different company and from this company the following day. Of course now, the company is telling me the market is "soft", value is down. Everything was doom and gloom and the bottom line was my unit would go for $5,000. Honestly, I felt like I had been kicked in the gut. I believe that this "travel vendor" and this company have a relationship that is conflicts with the interests of the seller. I believe the sales pitch I received was deceptive. I do plan to discuss this practice with the Westin resort and address with the BBB.

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    PriceStaff

    Reviewed Aug. 12, 2016

    I am concerned about this company. They want more to list it than what my timeshare is worth. This industry is so complicated and you never know who to believe. I have had my timeshare listed on another website and no luck. SellMyTimeshareNow was unable to tell me what my timeshare was really worth and what the past sales prices really were. She gave me offer prices but again I don't trust them. Has anyone actually had any luck with these people. They want a high marketing fee and I am suspect that it won't work and lose more money. My next question is how do you really sell a timeshare? And who is really honest out there?

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    Factual basis uncertain
    Punctuality & SpeedStaff

    Reviewed July 31, 2016

    ** did an outstanding job handling the rental of my timeshare with Elara Planet Hollywood. She has a great personality and expertise was a great help. ** made sure everything was done correctly and on time. She is a great asset to your company. I would definitely recommend her. Please give her a raise, do not want to lose her. Thank you.

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    Kristin increased rating by 4 stars.
    Customer ServiceSales & MarketingPriceStaff
    After a positive interaction with SellMyTimeshareNow, Kristin increased their star rating on July 28, 2016.

    Updated review: July 28, 2016

    This has been resolved!

    Original Review: July 26, 2016

    I am very unhappy with the sales approach that SellMyTimeshareNow takes. ** used false and misleading information to convince me to sell my Harborside Timeshare resort with them. To begin, she told me they are THE preferred resale vendor of Harborside. I went at length to ask her why Harborside selected them as their preferred vendor and she went into detail explaining it's because of their traffic and they sell the most. I had to call Owner Services today and I happen to ask them who their preferred resale vendor is and the rep I spoke with said that they don't partner with anyone but they recommend The Timeshare King. I hung up figuring maybe that rep misspoke but then I called and got another rep on the phone who said the same thing.

    In addition, ** informed me that they are listed at the top of the Google search for Harborside because they get the most traffic. She failed to tell me it was through SEO and paid marketing. That was my mistake for trusting her instead of doing my own research on how companies get to the top of Google searches. I reached out to ** and told her I felt mislead and asked for a full refund on my 50% deposit but she declined.

    When looking back at my entire dealings with her, everything is very vague. They got "offers" on timeshares but they won't give any specific numbers out ie how many sales YTD have happened; and where were the offer prices in relation to the selling amount. How would a company not have historical data on how many sales they have brokered for a specific resort? Trust your gut and stay away. I should have trusted mine but will be approaching the BBB with this next. They mislead you and use completely false advertising!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 17, 2016

    I was cautious at first but the salesperson that I dealt with was above board and truthful. The best feature of these services was the communication. The title company that they deal with is complete and extremely thorough and they leave no stone unturned. I would recommend their services because they do a complete and thorough job.

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    Verified purchase
    PriceStaff

    Reviewed July 11, 2016

    When I told our daughter that we had sold our timeshare she was incredulous. She had never heard of anyone actually selling one! SellMyTimeshareNow worked really hard getting it sold - they took care of all the details. I had to price it right but we got it sold! Thank you to all the members who got it done!

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    Customer ServicePriceStaff

    Reviewed July 4, 2016

    I have to admit it was not a great experience. I hope you have such a booming business that you can either deal with a client or not. Because I can tell you that it is very hard to even get you to answer a call. It took forever it seemed like and you couldn't get it right that what I was buying was a membership, not a timeshare. It didn't have a specific location and it cost me at least 30 days extra because you couldn't get it straight even though the place repeatedly told you. I finally had to call the company and get it straightened out or I would still be waiting.

    However you not answering calls saved me money in the long run. I went in a different direction on the second membership instead of going through you. ** was good when I could get him though. I would like to thank him for that. My wife called to inquire about a completely different membership and no one called her back for well over a month. When he finally called back he was complacent about the whole situation.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 2, 2016

    Years ago we purchased a timeshare and have had many great experiences and memories with it. But as time went by and our lifestyle changed we used it less and less. It got to the point where we decided it would be in our best interest to move on and try and sell it. We tried getting information from our timeshare corporation and they were of no use or help, unless we just wanted to gift it back for no value.

    After searching around we decided to use SMTN to help us through this process, and I must say we couldn't be any happier. From the beginning with determining a value and listing the timeshare, all the way through the closing, we had nothing but a great experience. Every person we dealt with along the way was helpful and informative, quick to answer any questions or concerns right away either with a phone call or email. Everyone was very professional and polite and the experience overall was one that I would highly recommend to anyone who wants to sell the timeshare.

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    Ashleigh increased rating by 2 stars.
    PriceStaff
    After a positive interaction with SellMyTimeshareNow, Ashleigh increased their star rating on July 7, 2016.

    Updated review: July 7, 2016

    I spoke with ** at SMTSN & he was very helpful. We came to an agreement & although we had to lower our price drastically he reassured us that we were in a much better position to sell our timeshare. Praying that we get an offer soon! Glad they reached out to us.

    Original Review: July 2, 2016

    My husband & I spent almost $2000.00 to list our timeshare with Sellmytimesharenow. The salesman I spoke with was very encouraging that we had an awesome week & that our timeshare would be a hot commodity. That was almost a year ago! We have dropped the price many times & still not one offer on our timeshare! I'll never use this site again. You're better off trying to find someone to sell it to!!

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    Customer Service

    Reviewed July 2, 2016

    After much researching of Timeshare resellers I held my breath and contracted with SellMyTimeshareNow based on more believable reviews than others in the business. With all the horror stories about being ripped off by some resellers I was extremely cautious. Now that my decision to go with SellMyTimeshareNow has ended after six months with a check in the full amount of the agreed sales transaction I would like to make my positive experience known to others who are contemplating the sale of their timeshare. The whole transaction was skillfully handled in a very efficient manner thanks to FedEx, email and phone transactions to expedite all of the paperwork that needed to be completed. I would highly recommend SellMyTimeshareNow to anyone wanting to sell their timeshare.

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    Customer ServicePunctuality & Speed

    Reviewed July 1, 2016

    First a name ** is a great liar! After he got my $1700+ to advertise my timeshare he never call me back. I leave him tons of messages and waiting him to call me back from January until now (July) but nothing. One of the customer service asking me to dropped my sale price from $24k to $19k and after a week she call me again to dropped my sale price to $14k and I did. But the worst is this SMTS now told me that they can sale my property so quick and easy. Until now I don't received any advise or call from them.

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    Customer ServicePriceStaff

    Reviewed June 29, 2016

    The cost was high for what you get. Very generic ad amongst many properties of the description. Had to send my own pictures and make suggestions to make ours seem different from others. Customer service reps were responsive when I called.

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    Michael increased rating by 3 stars.
    Punctuality & Speed
    After a positive interaction with SellMyTimeshareNow, Michael increased their star rating on July 6, 2016.

    Updated review: July 6, 2016

    After speaking with Jacob, the customer care manager, he agreed to refund half of our fees. He was extremely easy to work with and was very polite and very understanding. I will update my review to five stars once it sells.

    Original Review: June 28, 2016

    Fees are $1,598 which includes listing fees and title transfer. If it don't sell in a year then they would list for free until it sells. She said it should sell within 3 months as there isn't very many for my resort. I said to list at $4,500, she showed me an example of one that sold two days ago for $10,500 and said she recommended listing at $10,900, so I did. Here we are 6 months later. I lowered it to $6900 and it still hasn't sold AND NOT ONE INQUIRY!!! This company are thieves who have a license to steal. Stay away from them!!!

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    PriceStaff

    Reviewed June 24, 2016

    Initially we had some trepidation because we had to pay the fee upfront. But it was a one-time fee and no matter how long it took to sell, we would not have to pay more. Times are tough selling any real estate especially timeshares, so it took a long time (over a year) to sell our property. The people at SellMyTimeshare were responsive to any changes to our listing and contacted us whenever someone was interested. Unfortunately, we settled for a low selling price, but we had very few offers (all of them low) and it was our choice to sell for that price. The people at SellMyTimeshare were very helpful and we were able to sell our time share and no longer have to deal with annual fees for a property we seldom used. Thank you SellMyTimeshare.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed June 23, 2016

    ** is a true asset to your company. He is very patient and returns emails promptly. Everything that he stated would happen during the process is exactly the way it went. I cannot say enough about the way ** handled this process.

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    Reviewed June 23, 2016

    Everything went great from start to finish.

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    Customer ServiceProcess

    Reviewed June 23, 2016

    The process took longer than we had first anticipated. We believe this was due to the length of time the resort took in processing the paperwork. The timeshare contacts were always willing to answer our questions and would update us through our email.

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    Customer ServiceStaffProcess

    Reviewed June 22, 2016

    My wife and I already own 2 Westin timeshares. We had always been interested in purchasing at Kierland. We have stayed there numerous times but found that all ownerships had already been sold. Every once in a while I would surf the internet to see if I could find a resale. I just happened upon SellMyTimeshareNow and was surprised to find a one-bedroom unit for sale. I was a little concerned about buying on the open market but after calling customer service at Westin-Starwoods I was assured that the purchase was legitimate and that it would integrate with my other timeshares. I called SellMyTimeShareNow and spoke to **. He was very helpful and made the entire process simple and painless. Everything was handled professionally and yesterday I received my owners welcome letter and found my new timeshare in my portfolio. I would happily recommend the company for anyone looking for a great value on a timeshare purchase.

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    Punctuality & SpeedProcess

    Reviewed June 21, 2016

    I was hesitant about purchasing a villa from the resale market and had done a considerable amount of research prior to contacting this company. I was then contacted promptly by ** who assisted me through the initial purchase process in a very professional manner. After I committed to purchasing I was contacted by at least 3 other individuals further assisting me through the process. Be prepared for this process to take a fairly long time, but working with this company has been a positive experience for me and I would recommend them to someone looking to purchase a time share from the resale market. Thank you!

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    Customer ServiceProcess

    Reviewed June 21, 2016

    Since I was a first time timeshare buyer, I was somewhat cautious about buying a timeshare online. However, I must say that this was a very easy and simple process. ** was incredibly patient and was willing to work with me all thru the process. I was torn between buying a timeshare in Aruba or Mexico. During all this time, I felt no pressure from ** at all. After I made my decision (Mexico), and started the buying process, the folks at SellMyTimeshareNow kept me up to date as the process went thru all its cycles. I received a weekly email telling the status of the purchase. This experience of buying a timeshare was actually pleasant. It could not have been easier. I am extremely pleased with the customer service that I received.

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    Sales & MarketingPrice

    Reviewed June 20, 2016

    After owning my timeshare for a number of years, I saw it was not working for me and wanted to sell it. I checked into a few avenues and none were to my liking. I decided to take a chance with SMTN. Probably the best thing about the services of SMTN was the widespread advertising. It reaches out on a international level. Working with SMTN was okay. They were very easy to work with, provided updates periodically, and notified me of potential opportunities. However, I was given the impression at the outset that it would not be a problem getting a good price for the property but there were no offers until I dropped the price over 90% from the original ask and I dropped my price gradually, updating periodically over 2 years. I would, however, recommend SMTN for someone looking to sell, but forewarning them that the quickest result would come from the lowest amount they would be willing to accept. I think most of us do not want to wait years to sell.

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    Glenny increased rating by 2 stars.
    Customer Service
    After a positive interaction with SellMyTimeshareNow, Glenny increased their star rating on June 27, 2016.

    Updated review: June 27, 2016

    Jacob worked really hard to help me the best he did. Thank you for trying.

    Original Review: June 20, 2016

    I am not happy at all, they sound so good when you call them to find out information. It's been 6 months and still they have not sold my timeshare. Not only that when I google to buy a timeshare I do not find them anywhere so that I can see my timeshare being sold. They took my money and have not even heard a peep from them. DO NOT GET FOOLED like I did. I should have done more research. I could not show proof here they took my money cause I used my personal credit card to pay them.

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    PricePunctuality & Speed

    Reviewed June 17, 2016

    I had been looking to purchase a Timeshare since 2010, but the prices were totally outside of my budget. In 2016, my family and I began planning for Spring Break and lo and behold there was a three bedroom property, at the same resort as my brother with an affordable price. I was not sure if I would close in time to use it as it was February and I needed to close in March and use it in April.

    After explaining everything and my intention to use the property the processing was expedited. Thankful we were able to close, and I was able to schedule and use my Timeshare on April 3rd - 10th. It was a wonderful experience and I have already recommended SellMyTimeshare to friends & family, and I am currently looking to purchase my second Timeshare from them.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffProcess

    Reviewed June 16, 2016

    I had a significant reservation about using SellMyTimeShareNow (SMTSN) because I thought the upfront fee was large and there was no guarantee. But I did some research and found a lot of satisfied customers, so I signed up. Once I made my initial contact with SMTSN, I did feel pressured by the rep I contacted as he repeatedly called me and left messages in spite of me letting him know after my first conversation that I would be too busy at work to discuss things further for a few days. Once past this initial stage though, everything went well. I listed my Hawaii Time Share in May 2015 with an asking price that was as it turned out, far too high. I contacted SMTSN at this point to ask if they had any advice on lowering my price and whether they had any recent sales of similar Time at my resort. I was told they had no sales info, which I found hard to believe, and was also told I could pick a new asking price with no tips on how much I should reduce it.

    So I reduced the price by 50%. This was repeated about 3 months later and once again after another 3 months. Shortly after my last price decrease (now about 25% of my original asking price), I got an offer that I accepted, now about 20% of my original asking price. While that may not sound great, it was double the amount that a competitor said I would get, and was infinitely better than the offer from the Time Share company I owned with... They offered $0, basically saying they would take it back with no fees... How considerate of them.

    Anyway, once I accepted the offer, it took about 4 months to close the deal and get my sale proceeds. The closing process was completely managed by SMTSN with me only having to sign some documents, a big relief and positive feature that I appreciated very much. All in all, I am a satisfied customer that sold my Time Share. If asked, I would recommend SMTSN to anyone else wanting to sell theirs. Why? Because it worked. You just need to be patient.

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    Reviewed June 15, 2016

    We contacted SellMyTimeshareNow as we had two timeshares that we were not using. They were successful in selling both our timeshares. We no longer have to worry about costly maintenance fees any longer. Thank you so much SellMyTimeshareNow. Whenever we had a question or needed to change something in the ad they were very helpful... We would recommend them to anyone who wants to sell their timeshare.

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    StaffProcess

    Reviewed June 15, 2016

    I had a great experience with people at SellMyTimeshareNow. In every department they were very helpful especially Mr. **. He helped me in every step of the process.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed June 15, 2016

    It is always a little worrisome to deal with a website based company. I was asked a number of questions and based on my response that I was not in a hurry to sell, I was recommended a price for my one-week timeshare at Animal Kingdom. After a very quiet 3 months, I went on the website and discovered there were many postings at a lower price range. So I called and gave them a new price point. I would have preferred that the agent who first spoke to me had given me the comparables and we would have chosen a reasonable price point right from the start.

    However, once the price was appropriate, it wasn't long that we received two offers. The first did not pan out. The second was accepted. The agent who contacted me and guided me through the paperwork was excellent and I was happy to pay his commission which was reasonable. I was not happy to find out there was a commission on the website also which in my opinion is too high and was not clearly indicated. In conclusion, the experience was more positive than negative and the unit was sold fairly quickly once the correct price point was established. I would recommend this website and its personnel. The legal paperwork was excellent as it was thorough.

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    Hannah increased rating by 3 stars.
    Customer Service
    After a positive interaction with SellMyTimeshareNow, Hannah increased their star rating on June 21, 2016.

    Updated review: June 21, 2016

    I was contacted by customer service about this issue. They were great to deal with and we resolved my complaints. I'm happy to see that they took this initiative.

    Original Review: June 15, 2016

    I am very disappointed with this company. We had our timeshare listed through this company over a year ago. We never received any contact from them after that except one phone call I made a year ago when we hadn't received any offers or interest. We were able to get out of our timeshare on our own. We requested money back since the company was no help to us and costed us a lot of money. SellMyTimeshareNow is useless.

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    Process

    Reviewed June 14, 2016

    I contacted SellMyTimeshareNow on 12/1/2015/. They are a marketing firm that advertises timeshares for sale. Everything about their process was done with professional skill and quality, ethical knowledge of their market. They advised me of their methods, their costs, and did not make false promises at any time during our discussions. Our timeshare sold within thirty days of listing with this company. I recommend that anyone who wants to sell a timeshare should contact them.

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    Reviewed June 14, 2016

    Although it took a little while to find the right buyer, SellMyTimeShareNow kept us informed whenever there was an interest shown for our property. Once an offer was made and accepted, they kept in touch with the status of the paperwork process. It went pretty smoothly.

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    Process

    Reviewed June 14, 2016

    Having limited experience with timeshares I didn't know where to start the process. SMTN was very helpful in guiding me in deciding how many points would be appropriate. Would definitely use them again to purchase another in the future.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 13, 2016

    The sale was a long drawn out affair, the people were courteous and patient. Everything seemed bottlenecked by the resort, most of our wait was on the resort to respond. The sales fees seemed high.

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    Customer ServicePricePunctuality & SpeedProcess

    Reviewed June 13, 2016

    When I had come across Sell My Timeshare Now, I had almost no prior knowledge about how timeshares worked. I was really just browsing and dreaming. When I found a timeshare that was available on the week of my birthday I was pretty interested in learning more. When I saw the price it was listed at I was even more interested. I didn't think it was going to be an easy purchasing process. I decided to call and find out more. Every question I had about the process or property was quickly answered. I was even able to talk to the owner of the property. I was able to ask questions along the way through both emails and phone calls. There was no pressure to buy.

    I couldn't have been more happy with my buying experience. I was told that the closing could take some time, but to my surprise my closing took place less than a month after I first called Sell My Timeshare Now. I would definitely recommend this company to anyone who is thinking about buying a timeshare. The website offers you the chance to search properties on your own and when you are ready, there will be someone there to answer all your questions and help you through the process.

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    Punctuality & Speed

    Reviewed June 9, 2016

    This was my initial experience with SellMyTimeshareNow and as a first time user was a bit apprehensive. I was very happy with the ease and service provided during the booking process. One of the best features of this service was the outstanding rate for the rental property and the timely manner in booking and receiving a confirmation. I would highly recommend SellMyTimeshareNow.

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    Kevin increased rating by 3 stars.
    After a positive interaction with SellMyTimeshareNow, Kevin increased their star rating on June 28, 2016.

    Updated review: June 28, 2016

    I am satisfied with the response I received from SellMyTimeshareNOW.

    Original Review: June 6, 2016

    I initially spoke with a representative of SellMyTimeshareNow about selling my timeshare property 6 months ago. I was hesitant to give them money upfront but was assured that there were properties like mine that were selling in the 8-9k range and that I should have no problem selling my property if I was flexible to offers. I agreed to pay $649 to list my property. That was 6 months ago and I have never been contacted by SellMyTimeshareNow since then. No offers or contact whatsoever. I contacted them to reduced my price to $6,500 three months ago and just contacted them again to reduce my price again to 5499.

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    StaffProcess

    Reviewed June 1, 2016

    I would definitely recommend SMTN to friends and family. Initially I was hesitant to engage them because of the numerous scams out there. However, my concerns were put to rest as the entire process was handled legally and professionally from start to finish. Everyone I dealt with answered my questions knowledgeably and completely. I was kept up to date on the status of the sale at all times and best of all it wasn't necessary for me to find a lawyer or broker on my own.

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    Sales & MarketingStaffProcess

    Reviewed June 1, 2016

    ** was the best I could ever ask for. He helped me throughout this process with no hesitations. If a problem arose he was quick to fix; might I add that there was one problem but it had nothing to with ** but the resort. My family gave me such slack for going to this website telling me it was a scam and don't do it. I must say they were so wrong and I am glad that I did not listen to them. Let me say again ** was excellent and I wish we could meet on other circumstances and become friends. I will definitely miss him. I recommend this to anyone and I pray you get **.

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    StaffProcess

    Reviewed May 31, 2016

    This is my second purchase using SellMyTimeshareNow. My prior purchase was two years ago, so I was working with different agents, but the experience was the same orderly process both times. The agents handled negotiations with the seller, similar to working with a realtor. All costs were itemized, and there were no hidden expenses. Payment to secure the purchase was with credit card, and the balance was paid by a mailed certified check. In both cases, the property was exactly as advertised.

    Be aware that completing a private timeshare purchase is a long process. After a final price is agreed, the title is received, the payment is received, title is recorded, and the resort is notified. The SellMyTimeshareNow agents turned around each stage within a day, but it took 2-3 months for both purchases before I was able to use the new property. The SellMyTimeshareNow agent notified me via email when each stage in the transfer happened. The agents provided their phone numbers, which I did use. To sum up, a private timeshare purchase from a stranger is a daunting process with risks at many stages. SellMyTimeshareNow makes this process safe and orderly.

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    Customer ServiceProcess

    Reviewed May 31, 2016

    We are very pleased with the way we were treated by SMTN, throughout the whole process. We were always updated by email each time there was any interest in our ad. The whole process was handled professionally and courteously. We would definitely use their services again.

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    Customer ServicePricePunctuality & Speed

    Reviewed May 31, 2016

    After a couple of years of trying to sell our timeshare on our own my husband and I decided to hire SMTN to do it for us. Our experience with this company has been nothing but positive. We signed on with SMTN in June of 2015 and sold our timeshare in less than a year. We got several inquiries on our timeshare right from the start and finally sealed the deal with an interested buyer in May of 2016. All transactions were done via phone, email and fax and once the buyer agreed on the price the closing went quickly and painlessly. I would most definitely recommend this company to anyone looking to purchase and/or sell a timeshare.

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    Process

    Reviewed May 28, 2016

    I had been browsing the Internet for timeshare resales and one day sent an inquiry. I immediately got an email from the broker with contact information for the seller. A couple phone calls later and we came to an agreement. I was skeptical at first where the transaction was all online. However, my SellMyTimeshareNow broker was very thorough in explaining the process and walking me through all the steps. I confirmed with the property location where I was buying that SellMyTimeshareNow is very reputable and they use them as well for transactions. The process was very smooth and I was kept up to date through all the steps of the process. The entire process took 3 months and I am now looking forward to my first vacation as an owner!

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    Customer ServicePriceStaff

    Reviewed May 28, 2016

    I was searching for a timeshare I wanted to purchase online when I came across the SellMyTimeshareNow.com website. They had a unit for the time of year I was interested so I requested information. The salesman, **, got back to me within a couple of hours. The unit I wanted was available so I made an offer. He was able to get it for me for my price. I was a little leery because I've heard horror stories about scams. ** gave me the owner's name and I contacted the resort asking if this man owned this unit and had it for sale. They said yes he did and it was listed through an agency so I felt confident to proceed.

    I sent the deposit they asked for and filled out all the paperwork they sent me. Then it was just a matter of waiting until the transfer company completed the work. Any question I had during that period I addressed to ** and he was very quick to get back to me. If he didn't have the answer he had the person who did contact me. It took a few weeks but now the transfer's completed and the unit is mine. I have told ** if he finds any more units at the same resort at the same time of year I would be interested in them also. It was very easy doing business with this company and I would certainly do it again. I would recommend them to anyone else also.

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    Customer ServiceStaff

    Reviewed May 28, 2016

    I found a timeshare online that I wanted to bid on. I then contacted SellMyTimeshareNow online and put an offer in. I received a response very shortly after my e-mail and things just went wonderfully after that. I was kept in the loop at each step of the way. All of my answers were answered immediately and I felt confident with the company. This is highly unusual because most companies do not make me feel confident these days. I would recommend this company to anyone. My experience with them was easy and effortless. I really felt like they cared about me. As a matter of fact, I am looking to purchase yet another timeshare in Cape Cod through this company. I would not use anyone else. Thank you, SellMyTimeshareNow!!

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    Process

    Reviewed May 27, 2016

    When SellMyTimeshareNow first contacted me, I was skeptical. But, they answered my questions, made recommendations, and kept in touch with me throughout the entire process. It was fairly painless for me, and I appreciate that. I recommend SMTN.

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    StaffProcess

    Reviewed May 27, 2016

    We just completed a purchase of our second fractional ownership at the Manhattan Club Penthouse Suites. I found the listing on your website and the initial contact was easy. There was respectful contact from all of the representatives that made the process smooth and a fine experience. In particular, I would like to give special recognition to ** and **. They were responsive to our inquiries and proactive in moving matters along in a professional manner. While we intend on keeping both weeks for many years, we will certainly consider using your services at such time as we may decide to sell. Thanks again!

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    Customer ServicePriceStaff

    Reviewed May 26, 2016

    I have 2 timeshares from Silverleaf that I have been trying to get rid of. I signed up with SellMyTimeshareNow.com. To list both my properties cost $1,996.00. After 6 or 7 months of no activity I receive an email from them stating they have an "organization" as a client that is willing to take my properties off my hands. Here is the catch. This "organization" will take the properties for free, as in I give them away to them plus I have to pay SellMyTimeshareNow.com $3,500.00 per property for closing fees, taxes etc. The salesman did state he would receive a modest commission of $50.00 as his payment. I was told that if I don't pay the $7,000.00 and take this offer now, I would probably never successfully sell my timeshares even though I paid SellMyTimeshareNow.com $1,996.00 to market the 2 properties for me.

    In review; I paid around 15K to 20K to buy two properties from Silverleaf resorts. I decide after having them for a decade but rarely using them that I want to sell them. Everything I was told by the seller at Silverleaf resorts about how timeshares are an investment and easy to sell was a complete lie. In order to advertise selling my timeshares cost an additional $1,996.00. Now the group that I paid $2,000.00 advertise and find buyers for me is saying if I pay them an additional $7,000.00 they will take them off my hands. If I do not pay them the money, I will eventually pay that amount and more in taxes and monthly maintenance fees. I would love to be able to find out if SellMyTimeshareNow.com and the mystery organization are owned by the same group after one digs through the maze of dummy corporations.

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    Contract & TermsSales & MarketingPricePunctuality & Speed

    Reviewed May 26, 2016

    Although I had researched SellMyTimeshareNow to the best of my ability, when I first started with my transaction I had some misgivings because of some of the stories I had heard re timeshare re sales. As I proceeded with the transaction my fears were quickly put to rest. They were a great help in getting the multiple owners of the timeshare to come to an agreement and final price. Once the documentation was finalized everything was handled in a very professional fashion, they kept me updated as to the progress as it went through the various channels of the transaction. It was completed well within the time period they had projected. I am very happy with the savings in the purchase price and the way I was treated by this company and would certainly recommend them to anyone looking at purchasing a timeshare resale.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffProcess

    Reviewed May 25, 2016

    After hearing a timeshare sales pitch at a resort, I was interested but didn't want to pay the $15,000 price I was quoted. I started looking at timeshare resales and found the same exact timeshare resort and points on SellMyTimeshareNow.com (SMTN) for way, way less. I also searched other online timeshare resellers, but their websites asked for too much personal information up front, and I did not reach a live person to answer questions, but when I called SMTN, I was quickly connected with a live and knowledgeable sales rep (**) who answered my many questions.

    At first, I was skeptical about doing an online real estate purchase, but the same rep stayed with me through the entire purchase process and was always prompt and professional in keeping me informed with the process. Once my transaction moved to a title and escrow company, they also were very professional and easy to reach with any questions. The entire process took about 4 months to close escrow and transfer ownership, which is to be expected, and I received regular updates throughout this time. I would definitely recommend SMTN to friends or relatives looking to sell or purchase a timeshare. I would buy from them again if I purchase more timeshares in the future.

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    Customer ServiceStaff

    Reviewed May 20, 2016

    We listed our timeshare with you guys and while it did take a while to sell, at the end of the day, you got the job done! We want to commend one of your processing agents, **, on his responsiveness, communication, and reassuring manner; between the time of the offer and the actual closing, it was approximately 2-1/2 months - ** was there all the way keeping us informed of the progress. THANK YOU.

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    Reviewed May 19, 2016

    This company helped us sell a timeshare that was a financial burden to our small non-profit organization. They kept us very well informed once we had a buyer. I would recommend that you regularly work with them on your listing to ensure that you have realistic pricing and prominent placement in their advertising.

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    Customer Service

    Reviewed May 19, 2016

    I had no real issues with the exception of the length of time to complete the sale. When this started last July I was told it would be 3-4 months and complete before the end of the year. The sale has just been completed this past week, a far cry from 3-4 months. Throughout the process I had to call and email for updates since they were not forthcoming. Also, I was sent documents several times (same document) requesting signatures that had already been sent back. I understand that things get overlooked and misplaced but overall I did not feel that my sale was very much of a priority.

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    Punctuality & SpeedStaffProcess

    Reviewed May 18, 2016

    We purchased a property in Aruba using SellMyTimeshareNow and although the process was somewhat lengthy due to an elderly seller, the company was first rate and above board on all things concerning this sale. All transactions were handled confidentially and as quickly as possible. We now own a week at Aruba Beach Club with a gorgeous beach view. I have recommended the company to friends. Any real estate transaction takes time, but the sales agents here are willing to put in the work to get the transaction completed. Thanks.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed May 17, 2016

    Overall I had an excellent experience with "SellMyTimeshareNow". We wanted to sell our Disney timeshare because we believed we would have no further use for it because of my wife's disability. Our children and grandchildren had all used it and expressed no interest in us keeping the property. Our goal was to sell the timeshare at a fair price relieving us of the monthly mortgage payment and the maintenance and taxes fees.

    The representative that initially talked with me, **, explained the process and charges involved. He was polite and knowledgeable. He helped us price the property to meet our goals. I was surprised at how soon we had an offer - less than a month. ** worked with us and the buyer to reach an agreed upon price. During the negation, ** appeared to the interested in making the sale but remained fair about the price. He made several phone calls to us to negotiate the price and I assume he made a similar number of calls to the buyer. He didn't try to pressure us to sell. The timeshare sold for less than our asking price - no surprise - but we still got more than we owed.

    The paperwork part of the sale went smoothly. The sales contract arrived via e-mail with detailed directions on what forms to sign. We sent the contract back and soon received a copy of the completed agreement. The contract was handed off to Timeshare Closing Services, Inc. They sent the closing documentation with detailed instructions on completing the forms and which ones had to be notarized. We signed the forms and used the notary service at our Credit Union and sent the forms back. We subsequently received a completed closing packet and were told to wait for Disney to complete their part of the deal. In May I made one inquiry as to the progress of the closing because Disney had not drafted our checking account for the April payment indicating the loan must have been paid.

    ** at the title company told me the closing was completed on 10 May 16. We received a check for the proceeds on 16 May 16 along with a closing statement and tax forms. The process of selling the timeshare with SellMyTimeshareNow was excellent in terms of customer service and the time required to complete the sale. I recommend SellMyTimeshareNow to anyone wanting to sell their timeshare.

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    Staff

    Reviewed May 14, 2016

    I made several inquires on some properties. I spoke with ** about each property and she explained everything I needed to know which made my decision easy. I choose one every other year at Marriott's Canyon Villas. It's a beautiful property (I already own a full week) plus it trades really well. It was nice to purchase a real week instead of all these points programs. ** gave me exact breakdowns of expenses...no surprises. What more can you ask? The closing company was also responsive. I have already recommended your company to several people who heard my story and now are looking into purchasing. Now I can't wait until my unit is in its booking season. Arizona here I come.

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    Staff

    Reviewed May 13, 2016

    I saw the listing for a week at Tortuga Beach Club on SMTN.com. I contacted the selling agent and everything went smooth throughout the transaction. The agent that I worked with was very easy to work with. I had never heard of SMTN before but would recommend them to others if they are looking for a property.

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    Sales & MarketingStaffProcess

    Reviewed May 11, 2016

    Overall, I was very happy with my experience with SellMyTimeshareNow. The entire process was seamless and without incident. My initial contact with the sales rep was informative and I felt like she understood exactly what I was looking for. No pressure sales tactics and I felt she was an advocate on my behalf. After the sale was agreed upon, the team at SellMyTimeshareNow was diligent and very communicative about following through on the necessary paperwork. Although there were many different people involved in finalizing the details of the transaction, I always felt I was being kept in the loop and that my best interests were being taken care of. The timeline for completion of the sale was very close to what I had been told from Day 1. Overall, I can say that I was happy with their services and would use them again if need be. Thanks.

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    Customer ServiceProcess

    Reviewed May 10, 2016

    The process was pretty simple. Everything was done over the phone and through email. There were a lot of forms to have notarized but that comes with it. All in all, it was a good experience.

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    Customer ServicePrice

    Reviewed May 4, 2016

    When I originally listed my timeshare with this company I was told that my property was probably worth between $17,000-26,000. With that in mind, on November 11, 2015, I paid the fee and listed it at $19,000. I heard nothing at all from the company after that date but called them on February 23, 2016, and lowered the asking price to $13,000 ($4,000 below what they originally told me it was worth). It is now May and I have not heard a word from them. To say the least, I am not happy with their communication skills nor their ability to sell my timeshare.

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    Punctuality & Speed

    Reviewed April 30, 2016

    We were very unsure of the purchase process, but all of our questions were answered quickly before, during and after the whole process. We were able to contact someone at anytime and were always happy to help. We can't wait to use the timeshare and will definitely be purchasing again!

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    StaffProcess

    Reviewed April 30, 2016

    A great experience. The real estate agent ** was extremely helpful in structuring the offer, and making sure we could book our week prior to closing. The title department kept us informed throughout the closing process and working with Westin to make things as seamless as possible. A very professional and responsive organization.

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    Staff

    Reviewed April 30, 2016

    Pueblo Bonito sunset beach timeshare - They did a good job of getting what I needed.

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    Customer ServiceStaff

    Reviewed April 30, 2016

    My timeshare purchase experience with SMTN/Timeshare Broker Services, was the simplest transaction I have ever undertaken due to the competence and support of the staff of the Timeshare Broker Services. I wanted to purchase a timeshare for some time but not pay the price of buying directly from the resort. Timeshare Broker Services/SMTN was definitely the way to go. They were honest and straightforward with all my questions and the way I was walked through the entire transaction was just a pleasurable experience. ** sold me my timeshare and he was the best. He was not pushy. He was patient and informative. When I called with questions my calls were returned in a timely manner and I was never put off. I am very happy with my timeshare and SellMyTimeshareNow/Timeshare Broker Services made it possible. Thank you.

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    Staff

    Reviewed April 29, 2016

    Mr. ** went the long yard to make sure he did everything in his power to help us in purchasing our timeshare. Very nice young man to work with. I would recommend your company.

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    Customer ServicePriceStaff

    Reviewed April 28, 2016

    I am glad that I made the decision to list my Timeshare with SMTN.com. They assisted me in finding a fair and reasonable price for my time share. The staff were very professional, very highly trained, communicated with me along the way. The best part about the service is keeping me aware of any bids and provided me with information to answer all potential buyers questions.

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    Vicky increased rating by 4 stars.
    Customer ServiceCoverageSales & MarketingPriceStaff
    After a positive interaction with SellMyTimeshareNow, Vicky increased their star rating on May 12, 2016.

    Updated review: May 12, 2016

    I am happy to report that Customer Care manager, Jacob ** is helping to resolve the issues in my previous complaint. While the sales of property are still pending, I feel confident that with his promise of personal involvement in the care and handling of my account, that this experience will improve to a five-star level as others have posted.

    It is not every day that a company will reach out to their clients. The action taken, says a lot about the concern for their reputation in the marketplace, attending to the needs of customer resolution.

    I also want to thank Consumer Affairs resource for their invaluable contribution as a source to go to, to help make things right between the consumer and company.

    Original Review: April 27, 2016

    I'm very disappointed in this company. Beware, this company charges high prices to list your properties only. You must do the selling as well as find a closing company or use their brokers who wanted to charge the seller $2,319 which, of course, will impact you if you don't drop the price to accommodate this cost. In October, days after my husband passed away, the timeshares, being his hobby, and not knowing how to go about selling the properties, I was told about this company and based on the reviews, paid them $4,700 to help me sell the three TS. The sales woman recommended selling at $12,400 on one property and then up to $9,000 on the Coronado properties. Busy with the confusing times when a spouse dies I didn't have time to do proper research and hope I had made the right decision. Wrong.

    I reached out to find out why the properties weren't selling and she told me that I had overpriced the properties. I believe that the sales lady recommended these high prices originally to keep me from feeling like the investment of $4,700 would be well worth it. At this point the only one making money will be SellMyTimeShareNow. I have wasted 5 months trying to sell the properties at ridiculous prices that didn't match the market, and now have lowered them. And if they sell, I will be out of pocket over $4,794 only to have made this company money as I am now looking at covering their costs to me.

    Finally, I thought it odd, directly after I lowered the prices that I got two potential interested parties, only to have no one respond back. A third inquiry yesterday has also resulted in a non-response, making me believe these are bogus potential buyers. It would have been better for me to have donated these timeshares to a good cause versus making this company money on their ripoff scam.

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    Staff

    Reviewed April 26, 2016

    Very satisfied with the service. I received several inquiries and sold to a very nice couple. The company was very helpful and answered any questions I had.

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    Reviewed April 21, 2016

    Once the sale started was very professional and smooth sale.

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    Punctuality & Speed

    Reviewed April 20, 2016

    I don't know my order number but overall my experience was really good. The broker stayed in contact with me the whole time and I would definitely recommend him again.

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    Customer ServiceStaff

    Reviewed April 20, 2016

    After reviewing many listings online for condos in Hawaii, I decided to contact SellMyTimeshareNow as the information online was more detailed. After closing on the timeshare, I have listed my previous timeshare in Hawaii with the same company. They communicated well and each time I had to contact them by phone or email I received a response in 24 hours or less. Everyone was exceptionally easy to talk to.

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    Staff

    Reviewed April 19, 2016

    At first I was skeptical about purchasing property from out of state for another state. But everyone I was in contact with were very professional and helpful. If I knew anyone looking to purchase a timeshare, I would most definitely recommend SellMyTimeShareNow.

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    StaffProcess

    Reviewed April 18, 2016

    All of the people I had contact with were very professional and friendly throughout the entire process. This is the second timeshare I have sold. The bottom line is that I got results from SMTSN. Would highly recommend them. No hidden fees, and I trust them completely. A good way to go!

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    Sales & MarketingStaff

    Reviewed April 16, 2016

    After more than three years with my SilverLeaf timeshare for sale on SellMyTimeshareNow to include lowering the price on more than one occasion I received ZERO offers. The sales representatives were not proactive in trying to sell the property and only interested in getting you to pay the upfront fees for listing your properties. Having a timeshare was the worst experience both financially and personally. In the end because SellMyTimeshareNow did nothing I had to give my timeshare back to SilverLeaf because I got tired of paying the $75 dollar a month maintenance fees and lost thousands because could not be sold. Would not recommend a timeshare nor would I recommend SellMyTimeshareNow to sell it. SellMyTimeshareNow is only interested in their bottom line and not yours.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2016

    At first I was little worried how the transaction would go, especially when I sent the deposit. But, the people at SellMyTimeshareNow were in constant contact with me via email and phone to assure me that everything would go smoothly. They were correct! Everything went just as they said, and they answered any and all the questions I had. It was easy, safe, and would definitely use their services again!

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    Customer ServiceStaff

    Reviewed April 16, 2016

    I have a few weeks of timeshare I purchased many years ago direct in Orlando. I just recently started looking for more and when I searched online I found them cheaper on sellmytimesharenow.com. I thought it was too cheap to be true, but I talked with an agent and made a deal with an owner. I wish everything we as easy as buying through this company. I made a deposit and right before closing paid the rest. I felt a little weird sending in the deposit but they took a credit card so I thought at least I could call them if I got less than what they promised. After all was paid and closed on I got my title and they transferred everything into my account and added the 3rd week. I would recommend this site to anyone who is looking for a timeshare to buy. Thanks.

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    Reviewed April 12, 2016

    SellMyTimeshare was able to deliver as promised. I was no longer in need of a vacation place due to retirement. They posted the ad and drove all the paperwork required to complete the sale. If you need to get rid of a timeshare this is great exposure. Thanks.

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    Staff

    Reviewed April 11, 2016

    It took a while to sell but overall am very happy with having been able to sell it. My husband has medical problems and we no longer were able to use it. It was really bothering me to pay the annual maintenance fee when we no longer could use it. I did not make any profit on the sell but we feel that we got our money worth for having been able to use it for several years. Was just happy to be relieved of the maintenance fee. We figured with what it cost us to sell the Timeshare we will have saved that in a year's time without having a maintenance fee to pay. SellMyTimeshareNow was recommended to us by a friend and we are happy we went with them.

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    Sales & MarketingPriceStaff

    Reviewed April 11, 2016

    I started out looking online on how to sell my timeshare. Most of the sites I looked at charge an advertising fee and they inflate the so-called market value of the timeshare to lure you in. So every so often I would browse the internet and came across SellMyTimeshareNow and I contacted them. I was happy to find out the buyer pays all the fees and it would cost me nothing upfront. To me that was a win-win situation, so I agreed to have my timeshare listed. At first I believe I listed it too high as there were many foreclosures up for sale at my timeshare complex. I lowered the price and eventually got an offer, lower than the asking price, but I wanted it sold and accepted it.

    The procedure was fairly smooth, although there was a lot of paperwork involved and several documents had to be notarized and several with a witness as well. This was difficult for me as I was in the hospital 11 days in February as the paperwork needed to be done. It was accomplished finally and I am awaiting my check. I would recommend SellMyTimeshareNow because they got the job done without any upfront costs that most of the timeshare resale companies charge and forget about you. You get nothing in return. They were pleasant to work with and had my interests in mind when selling the timeshare.

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    Punctuality & Speed

    Reviewed April 9, 2016

    Efficient, fast, painless experience. We worked with ** who has a lot of knowledge and timeshare experience. So pleased that we plan to purchase another timeshare through this company yet this year.

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    Staff

    Reviewed April 9, 2016

    I was nervous buying a timeshare online. I'm from Canada buying a timeshare in Mexico, dealing with someone in the U.S. Dealing with ** was amazing. He kept me informed on a regular basis what stage we were at. Everything went very smooth.

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    SellMyTimeshareNow Company Information

    Social media:
    Company Name:
    SellMyTimeshareNow
    Company Type:
    Private
    Year Founded:
    2003
    Address:
    One Harbour Place, Suite 11
    City:
    Portsmouth
    State/Province:
    NH
    Postal Code:
    03801
    Country:
    United States
    Fax:
    (603) 516-0757
    Website:
    www.sellmytimesharenow.com

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