Qatar Airways Reviews

Flight 6 LHR to Doha 25th April Flight 200 Doha to Mumbai 26th April Dear Sir/Madam I am writing in reference to our first flight on Qatar Airways, the world’s 5 Star Airline. Needless to say, with such a bold statement, my aged mother, a wheelchair passenger, and I were looking forward to our flight from London to Mumbai via Doha. While on board in business class at London Heathrow, we learned there was an hour delay owing to technical difficulties which, understandably happens to with the best of airlines. However, the children running up and down the aisle between first and business class was truly irritating and could’ve surely been avoided by giving them some toys or a colouring book. Obviously no one expects such nuisances when flying Business Class especially on a 5 Star Airline. Once we took off and were asked for our choice of meal, we were disappointed to learn that the airline had run out of the chicken option. My mother and I, both seasoned travelers especially on the London to Mumbai route were very surprised to learn of such an incident on the world’s 5 star airline, especially in business class. Later, when offered refreshments, we were offered the Moroccan mint tea only to have the air steward return and inform us that the tea supply had also been exhausted. Needless to say we were both shocked and disappointed. Upon reaching Doha an hour late we hoped to make our connecting flight to Mumbai. A wheel chair assisted my mother to a bus that shuttled us to the Business & First Class terminal. Once there, the bus driver asked my mother to disembark the bus and make her way to the terminal by foot where she could obtain a wheel chair. Once at the terminal, there was no wheel chair. We were instructed to wait for one however no one showed up. I noticed our connecting flight to Mumbai was in the process of its ‘last call’ when I approached the same individual who asked us to wait for a wheel chair and explained to him that at the rate we were going, we were sure to miss our flight. He too insisted my aged mother walk through security and to the gate. Obviously enraged I expressed my displeasure of not having a wheel chair waiting for an aged passenger who was flying business class and that too on the world’s first 5 class airline. He had the audacity to state that we hadn’t requested a wheel chair and that was the reason there wasn’t one waiting. I insisted he check his records and he would find a wheel chair request on the booking. I also asked him if a wheel chair wasn’t requested how was it that my mother boarded and disembarked the London to Doha flight with the assistance of one. He later explained since he saw my mother disembark the bus without a wheel chair he assumed one wasn’t requested. Obviously I took this opportunity to inform him that the bus driver insisted on her walking the short distance from the bus to the terminal. Once on board the Doha to Mumbai flight I made a special request to the flight crew to ensure my mother had a wheel chair waiting for her in Mumbai. Upon landing we were instructed to wait on board until all the passengers of the flight had disembarked at which point wheel chairs would be brought to the entrance of the plane for my mother. However, once the aircraft was empty we were instructed to walk to the end of the runway and wait further for a wheelchair since they hadn’t arrived as yet. I’m not quite sure by what measure Qatar Airways has gauged themselves a 5 Star Airline but there definitely seems to be a flaw in that assessment. I have flown on Kingfisher, Jet, Emirates, Cathay Pacific, Thai along with numerous other airlines and have never had such terrible service or disregard for the elderly. Perhaps Qatar should provide free flights for some of their frequent travelers to point out such ‘niggles’ in their infrastructure so that Qatar Airways can live up to their bold statement of being a 5 star airline. Unfortunately, we still have the return leg left of this journey left to endure. Regards Chandru Bhojwani

This is my story of my Qatar Airways flight QR20 & QR232 My day started routinely as a frequent flyer in the friendly skies of the world. I didn’t expect much to be different but Qatar air surprised me! With a series of unexpected, ridicules & even slightly humorous events. I innocently booked my flight from Paris to New Delhi on www.qatarairways.com after a long & hard stretch of time doing my work of research, collecting data, photos one of a kind artifacts and more. I was relieved to go back to India & looked forward to taking my business to the next level . The material I collected was quite significant. Boarding the plane was, as usual….had some food an orange juice & by the way I asked The flight attendant about the size of the airport since I was told that I only have 20 minutes to board my connecting flight. The attendant was nice & graciously replied that the airport is very small & it doesn’t take more then 5 minutes to all around the place….needless to say there should be no need to worry of being late to a connecting flight. Now the surprises start. As we debark the aircraft I found that a bus was needed to reach the connecting flight counter this took approximately 20 minutes. When I reached the departure section of the airport some airport official had said to me that my flight has already left & that I should book a hotel room for the night. Heading over to the Qatar airways counter to book my hotel for the night & after a 10 minute wait on the queue I was told by the lady at the counter that I could still catch my flight. So I ran. But there was not all that time & my flight had been supposedly missed. I went back to the counter & got my hotel. There I was also surprised when they offered me limited service with limited meals on coupons I was surprised because this was supposed to be a 5 star hotel not a motel… The next day I went back to the airport to catch my flight to Delhi but surprisingly there was no sign or board Indicating service for my flight. I went to a Qatar air ways official to ask where my counter is. I then had to run to that counter and check in my bag. The guy at the counter a French specking Tunisian and the manager helping me was from India. They both helped me run to the airplane and check in my one bag that I carried by hand , I carried it by hand because it contained allot of valuables, But because it was a heavy they politely asked me to check in the bag and I did …at the same time I asked for a bag tag which they nicely said was not needed because my port of departure was Paris ( one bag was checked in Paris). Before boarding the plane I was again surprisingly stopped for 15 minutes because they had issued my boarding card to someone else, further delaying, frustrating me and surprising me. When I had finally reached Delhi I came to discover that my valuable bag was lost. I then asked the staff about the whereabouts of my bag. I was asked to fill a form along with a group of other people who have fallen on the same ill fate. From that time I was forced to stay in Delhi….in the scorching heat & devastating pollution in hopes of getting my precious bag back I had made countless phone calls with no conclusion on returning my lost bag.. My whole holyday and business affairs have been ruined by this unfortunate event not to mention my health in the Delhi heat. The people in Qatar airways were very rude & unhelpful hanging up on me and surprising me with their rude behavior over & over & over again. At one point they had even called me to say that my bag had been recovered & that I can come to claim it. 10 minutes later it was confirmed as a false alarm and no bag has been found….did they play a joke? Maybe. At this point my trust in Qatar has failed . They have even sent me a claim form to fill which was not even PDF or any type of fill able form, laughably it was just a jpeg photo of a form. Maybe they are playing a joke after all. They had made it so impossibly hard for me to claim my lost bag that at this point I am turning to you the reader of my Qatar Airways nightmare. Believe it or not the surprises keep coming from Qatar & the story does go on …..to be continued…….. Thank you so much for reading my story please pass it on & if you fell to the same ludicrous fate by a major airline who thinks they can get away with mistreating & humiliating their costumers after they get their air fare & our bags checked in ……………we should prove them wrong by voicing or experience & demanding our rightful compensation for our material losses as well as the peace of mind lost in the time that was wasted dealing with them. I have also included a forum for all of us gather on & fight back for our rights…together. There will soon be a free email service on this site , a chatting service, & more.