Qatar Airways Reviews

After checking in at the Qatar check in station and paying $315.00 for extra luggage he was offloaded from the airplane by the supervisor on duty with his chief complaint of "You're not allowed to carry two carry-ons on this airplane." Everybody pleaded and begged him, even his own employees begged him, letting the so called supervisor know that my brother already paid more than enough for extra luggage and they can actually checked one of the carry-ons in if it's going to be an issue, but he bluntly refused saying it's either he pays another $250.00 in cash or he gets off the plane. Before my brother knew what was going on, the Supervisor on duty for that night escorted him off the plane and offloaded him. I had to drive for another hour fifteen minutes to go pick him back from the airport when I received a phone call from him saying he was offloaded.

To cut the long story short, they did not cancel his ticket like they promised and the money he paid for extra luggage is still hanging. This is the worst airline ever, majority of the customer service representatives are very nice, however some of them are just pure nonentities. This is a racist airline, and I wish there is a top notch for this airline I can contact directly. I felt that my brother was offloaded from this airline because of his skin color. There are other people with bigger carry-ons and some with even three carry-ons and the supervisor had no issue with them, but went straight to my brother after boarding the flight using the word "You in black, follow me. I think you sneaked into the plane". Are you for real? It is a very sad story. My brother is stuck here in the USA now, but this is a warning to everybody "Please do not fly Qatar Arline". It is a disgrace of an airline. If there is any other rating less than 1 maybe -10, I will gladly give this airline.

It is a road journey of not less than 8 hours and that also on Pakistan roads which does not have any services or rest areas, the motor way was also closed because of the weather and the journey had to be taken via secondary roads, all these the ground crew did not mentioned. In short, they said good bye at Lahore and all the passengers were really very upset especially few ladies who were alone. I had to help one lady all the way to Islamabad as she was very nervous traveling alone by road. I had a very bad experience as the road journey without food or water was really very tiresome. (8 hours).

The ground crew promised me to give me a flight to Islamabad but they vanished at the airport. No food no water no hotel no equivalent transport, only promises. Please note that the real test of any airline is under such extraordinary circumstances which makes an airline, it is not the aircraft or the inflight service, which is almost similar in all airlines of the world. I have rated them without any starts.

I got back to London and on 16th sent them a complaint, their response was "Someone at Abu Dhabi airport will contact you". By 21st Feb I didnt hear anything so emailed them again, they said the same thing again. After this they did not bother replying and its been 3-4 weeks now. I've been trying to get their Twitter team to do something about it for 11 days and the same reply is always "we have asked someone at Customer Care to get back to you, rest assured". Well rest assured my ass, nobody at customer care has bothered to get back to me. Don't charge premium money for flights if you can't be bothered to reply to emails.

By arriving at Glasgow just before 3pm, there was still 8 hours or so by which I may still have been able to use the last public transport service to get home. As it was, I was constantly fobbed off with lies, insulting excuses and misinformation as to why no action was being taken and why the stranded passengers were delayed for over 5 hours before being transported by coaches, which ultimately resulted in our arrival at Terminal 2, Manchester Airport long after all possible public transport services had stopped running. I was guaranteed, at least verbally, that the costs to get me home would be paid from Terminal 2, only I found the staff there to be of no further assistance when the coaches arrived, which was at nearly 1am.

At that point, a taxi home would have cost £40. In my consideration for Qatar Airways and my desire to not rack up such a fee for Qatar Airways, I travelled on a bus for £4 to Manchester city centre and then paid a taxi to get me home for £13.60. It is completely unacceptable, given the nature of the delay, that I will not be receiving any compensation for my travels, knowing fully well when I booked the ticket in order to arrive by noon, that even a huge delay of 10 hours would still enable me to use the public transport and only pay £3.

Other passengers were allowed to stay in a hotel. I could easily have accepted that arrangement knowing it would ultimately cost Qatar Airways even more money and I would have arrived at Terminal 2 well before 7pm the next day, therefore avoiding taxi fees and having spent the night in comfort and warmth and having been well fed and rested. As it was, I was stood up for 5 hours, shivering in a cold airport, having become used to tropical weather for the past four weeks. While the clothes I was wearing would normally be sufficient for winter wear, on this occasion due to my tired and weakened state, they weren't able to provide enough warmth, and all that time stood up in cold discomfort caused severe pain to my hamstrings and gluteus maximus due to having spent most of the past two days being cramped up whilst travelling.

It was not my idea to be stood waiting for 5 hours: I was reassured that the coaches were waiting outside. Then I was told only one coach had turned up so far. Then I was told that the coaches were yet to arrive. Then I was told that passengers in no rush to get home were being offered to stay overnight in a hotel. Then I was told that as only one coach had arrived, it was necessary to prioritise the available space for families with small children first.

Finally, I was assured that the rest of the journey from Manchester Airport Terminal 2 would be covered by taxi, and some of us even arranged ourselves into localised groups to help keep the cost down. Unfortunately for me, the group I was with changed their plans on arrival at Terminal 2, insisting on catching a taxi individually due to there being no further help from the staff once we had arrived at the airport, and so I wasn't willing to pay half the fee for a £40 taxi home with one other passenger. I was accommodating and changed my seat so a family could all be together, and this was not at great convenience to me.

I was considerate to the fees involved in transporting the stranded passengers home and despite demonstrating such reasonable behaviour, I haven't even been offered the compensation to cover the taxi fare home. Once again, I can only express utter disgust for the way I've been treated. At least the rivals of Qatar Airways will have benefited from the fact that I do not intend to use this appallingly inhumane service again considering the vile treatment I have been subjected to.

They were to leave our hometown of Montreal on Saturday January 7th 2017 at 3:50PM and were scheduled for a 4 hour layover in Boston and an 8 hour layover in Doha before arriving in Bangkok to spend the night then catching the morning flight to Laos. We paid 150-200 extra per ticket specifically so my wife could fly Qatar Airways since it was supposed to be a 5 star experience.

The night before they were to leave we received an email from Air Canada stating that her flight from Montreal to Boston had been cancelled. We called the customer service number in the email and the gentlemen on the line said he had set her up to get to Boston through Toronto. At 11AM on Saturday January 7th 2017 Montreal time I kissed my wife before she left for the airport. I am writing this letter at 2:30AM Wednesday January 11th 2017 Montreal time and my wife has just landed in Thailand.

When she left our house in downtown Montreal she arrived to the airport and walked up to the Air Canada desk. They did not have her or her mother in the system to get on any flight. She explained the situation to the person working the desk and they were able to get them on a flight to Toronto departing at 1PM. When they arrived in Toronto she was not in the system for a flight to Boston. Expedia and Air Canada both did not have a solution for that day. They were stuck in Toronto for the night. We paid for meals for two, a hotel room and transportation to and from the airport. Nobody offered a hotel voucher or meal voucher and they denied her when she asked.

The next morning they arrived at the airport for 6:30AM and waited and waited and talked and pleaded. Finally, she was told by Air Canada they were able to get her to Bangkok by flying her to Beijing. The time came she wasn't in the system despite being given a reference number. We were told Qatar Airways would not release the funds so she couldn't get on the plane. Eventually they were given a paper saying confirmed booking and sent to Boston that afternoon to catch the same 8:40PM flight with Qatar Airways they were supposed to be on the day before.

When they arrived in Boston they were in the system but the tickets had been cancelled and it was the only flight of the day and the flight was sold out. They were stuck in Boston for the night. So once again we paid for a hotel room and transportation to and from the airport. Nobody offered a hotel voucher or meal voucher. They didn't eat that night, the hotel did not have room service and the surrounding area was too sketchy to go outside.

The next day they came to the airport bright and early and once again tried to get to their destination any way they could, we called Expedia, attempted to get through to Qatar Airways but did not get anyone on the line. We were eventually told they were confirmed for the 8:40PM flight on Qatar Airways from Boston to Doha. She tries throughout the day to check in but is unable. We speak to customer service at Expedia and they say it is now out of their hands the airline has taken over the file.

When the time comes for everyone to go to the gate my wife walks up and asks about she and her mothers situation and guess what? They tell her she is not in the system. My wife is now in tears on the counter ashamed to explain the situation again to her mother who is being dragged around on the few yearly vacation days she has. They finally bring her over a supervisor. Magically seats become available. They get their boarding passes and then get told the flight is delayed and another plane boards ahead of them. They wait around an hour before they finally board.

They arrive in Doha and have a long layover. When they finally board the plane is once again delayed before departure. In the desert. At this point I call back Expedia to change the tickets for the portion of the trip going from Bangkok to Laos as they clearly have now missed their flight by days. As I found out the previous times I called Expedia to change the tickets when they were initially stuck. Expedia.ca customer service will tell you they have no way of helping you regarding anything involving Expedia.th and Expedia.th doesn't answer the phone or email. Luckily the first time we were able get through via Expedia Taiwan. How much does a call to Taiwan cost? Unfortunately I'm going to be finding out when the bill comes in. This time around fortunately we were able to get the new tickets through an agent at Expedia.ca corporate office. The only problem is now the tickets were 140.00$ more.

This entire situation is unacceptable and ridiculous. There was no Air Canada ticket counter in Boston and no Qatar Airways ticket counter in Toronto. They had to take every employees word for it. Even with something that looked like a booking reference number which didn't exist in your system when it came time to get on a plane.

I own one of the busiest bars in Montreal for the past 7 years. As a very high volume business myself we try to do our best to leave all of our customers happy and it doesn't always work out as much as we would like it to. As a high volume business in this case you failed my wife, her mother and honestly your customer service team leave a lot to be desired. It's not acceptable. We paid extra to book with Qatar airlines because it's supposed to be a 5 star experience but when I spoke to your customer service representative they told me they cannot help.

I want a refund of every dollar I spent on the trip itself and for all the extra expenses incurred surrounding this disaster of a situation. This all could have been avoided by simply releasing the funds so they could have gotten on the flight through Beijing days ago. You cannot sell a seat you do not actually have. It shows a severe lack of respect for your customer and it shows greed from a government owned company. Shame on you.

Qatar airways crew was Rough, unprofessional and inhumanity. I can't forget the pregnant lady with the problem like mine. She laid on the ground pleading the manager to let her catch the flight. He was saying too late and ordered the supervisor to close the gate in the front of us. Can anyone imagine that. Then the manager order one, get us our baggage and he promised to rebook for the next flight. After we took our luggage from the arrival we met him and he said to us "you got your ticket through the agency, solve your problem with them. We have nothing do for you."

Finally, I sent my story to the complaints departments. They replied "there was difference 3kg in your and you refused to pay or to take some stuff out". Which is totally wrong. Even though IF they said in the email was true, there no sense to pay 250$ for the 3kg difference or to miss your flight and to lose over 1000$ tickets.

Please, let me know, Qatar airways decide people for travel according to their faces. Please, I already went to the police office in Luxor and I complain against Mr. Shereif only now. I lost my money, my chance for visiting my brother, and my hotel reservation and my visiting chance to Korea. Please, let me know, the procedures I should start to take against the officer and Qatar airways company?

I looked up the conditions of flights and layovers on Qatar Airways website before confirming the purchase of the flight through Expedia. I called Qatar Airways about a week later to confirm the hotel booking, and I was told to that we do not qualify for the free transfer stay at the hotel because there was an earlier connection available. However, this is incorrect because there is no earlier connection available from when we got here. We found that out at the transfer desk when we had stood in the long line and in good faith expected them to correct that mistake. However, we were told that they are not capable of fixing the mistake, and we were told that we can do it at the hotel desk. At the hotel desk we were told that they were not capable of fixing that and we could just pay $350 for the room, or pay $120 for the transfer visas and another $200 or so for some random hotel in the city, and that the hotel desk never issues hotel vouchers.

We were sent to a third customer service desk. From there we were being sent back to another transfer desk, and because we were tired of being pushed around with all our luggage, we asked the Ms ** from the customer service desk to call the transfer desk to confirm the name of the supervisor we were going to be talking with. However, the supervisor REFUSED TO GIVE US HIS NAME (We later found out that the supervisor who refused to give us his name is Mr **). We went back through the security with all our bags and had to explain the whole story not once but twice to different people when we were just asking to talk to the supervisor.

The last person we talked to gave us a different excuse for why they were avoiding honoring their responsibility to provide us with transfer accommodation - he said we received a special fare for the ticket. However, on Expedia website there was NO indication that this was a special fare, so there was literally no way for us to find out that we either had to pay $350 out of pocket for the hotel, or else be stuck for 20 hours in the airport like homeless people. This is completely unacceptable and a shame to Qatar Airways. We have NEVER come across this issue during long layovers, not with Emirates, not with Turkish Airlines, not with any other company, and we travel a lot.

We were eventually sent to a hotel which we had to pay for, but Qatar Airlines said that the breakfast was included. Not so - they were trying to charge us $20 for a bagel we grabbed on our way out after not receiving a wake up call that we had set up with the hotel. The back and forth with the customer service was a completely useless waste of time as well. Talking to these people and being sent from one counter to the next took literally HOURS, we were exhausted and the people were rude. Our friends flying Emirates encountered none of these problems, their hotel was included as well as all the meals, and they had a blast. I really hope Priceline and Expedia will stop working with those scam artists.

Due to late arrival at Doha, we had to go through a long line for border customs to exit the airport in order to check in to our hotel. The customs officer called a passenger from the end of the line to the front to process his entry permit. Upon my protest for unfair treatment of passengers waiting for their turns, I was summoned by the head border officer who told me that I had shouted at the officer. He indicated that it was against the law and I was denied exiting the airport which meant that I had to stay in the transit area overnight.

On my return flight from Doha to Atlanta, I was told that I could not take my carry-on to the cabin due to limited space. I agreed, however, I monitored other passengers' carry-on allowance from the waiting area. To my surprise, there was not a similar restriction for the carry-ons of other passengers in my flight. When I protested the procedure, they agreed that I could take my carry-on with me!

To be honest it did look kosher a little since the hot meal seemed wrapped like a kosher meal but when I looked further I saw they mixed two different non-kosher meals and told me it was kosher. When I called the manager of the economy class named Imana she told me that in fact the food wasn't kosher but this she told me after I pressed her. She asked me what can she do to compensate me. But when I asked for anything or even a company form they told me they don't submit such things and I need to file a complaint online. They also told me that this is serious case and they told me to wait after all the passenger side left so they can see what to do to compensate me. And so I waited after everyone left. And someone named Pay took me from one manager to the next. All told me they can't do anything.

Even the manager of Qatar said they can't do anything (no money or business upgrades. At first Jaboc told me he will do what he can to put me on business class then he told me he can't though he is the supervisor of all the aircraft. He is a duty Manager. When I returned I wanted to speak to someone from Qatar but they told me they have no phone line and only request form. I filled it to no reply. Only after PM on Facebook did they finally reply by email. Stating that they didn't have kosher food. (That was a 14 hour stop and 4 hour stopover. I went over 18 hours with no food!!) And that I requested that nonkosher chicken casserole which that is a lie since it is forbidden for me to eat nonkosher. It is similar as to Muslim that eats halal and gets served pork instead and they tell him it's halal. I was lied and discriminated. I asked them more questions and see if they can compensate but no response.

When asked why, she brought a list, went through it and said "your kid is not entitled for any meal." I was so shocked and puzzled. I was thinking - my kid will go without food for 14-15 hours!! I had to argue with her saying that I paid full child price for my kid, show her our boarding pass to prove that my kid should get meal like everybody else in this flight. After some delay, they gave her food. But I was still feeling so bad that everybody around is looking/listening at me, when cabin crew is saying my kid don't get any meal and I am asking them for one.

After 3 hours delay in Doha for our onward flight there was another incident that disappoints me. I saw kids sitting around us were given kids activity kit but not my kid. I had to ask. Attendant said she will see but nothing till end of the flight. I had to write to their customer service once I came back. Here is the chain of event with them for everybody to judge. This is the worst part.

Complained through their website on 21st of March 2016 and got an automated response with a case number. On 31st of Mar, I wrote them again saying that their website says I should get a response within 5 business days but even after 10 days I don't have any response. On 1st April I got an email from customer care coordinator Joanna ** saying that they are still working on my case will response soon.

On 11th Apr same coordinator replied. Her response made me angry. I was thinking - really this is what your response is!! Do you not understand what my comments were!! Here is her reply in brief: That their cabin crew do not have any record of what I complained, that there were no request for CHILD meal, no comment about kids activity kit that other kids got.

I replied her back immediately saying: "I am not talking about child meal. I know child meal was not requested." They just refused A MEAL for my kid. "You also fail to response about the activities that was given to other kids but not to my kid." When you say - "our staffs were not aware of the issue you described in your email," does it mean this matter never happened and I am just making up something to waste time?

Anybody can understand why should cabin crew record such an incident that is not supposed to happen? On 6th of May she replied my email saying that they apologize for the inconvenience. She also said they hope we will fly with them again. Really? You screwed up with me and my kid and hope that I will let you do that again!! I am not going to give you that chance when I have options. This airline claim to be a five star airline and that's what they advertise. I will give them negative 5 if I can. FYI, I just booked my next trip for March 2017 with my whole family. I paid about $50.00 higher per ticket with another airline.

And then the Qatar Airways has emailed to me that "There is some disorder (complexity). Please correct your first reservation in 24 hours." And I said well fine. After all they send me a new priced flight ticket but which is not from the price that I already booked which is the one I was looking from the other one's price. Even the price does not shown up on Qatar Airways booking page and nobody knows that why my money has been blocked.

I am trying to call Customer Relations and Credit Card Payment Center but nobody is trying to find out my problem. I got tired of this situation. I only wanted to buy a ticket from 550 US dollar but they charge me with somehow blockage, only was checking some other flight for 100 dollar more. Please be careful while making any reservation with Qatar Airways. You can not even understand somehow they charged you from any reservation and can put blockage the reservation you made. Now I am trying to reach Customer Relations and try them to look my situation. I have all the receipts and timelines for reservation and I am telling someone from Qatar Airways, "Please find a resolution for my situation and pay back my money which is blocked unfairly from you."

This information was a shock and I immediately told the gentleman that "how can you just deny me the boarding despite the fact that I have the confirmation email from Qatar Airways and even I called the customer service on 5th Sept. and they also confirmed me the same." On this the Qatar Airways rep said that "I just cannot help you." I requested him that "can you help me in any manner," he simply refused to provide any kind of support. At that time I went into a big mental trauma that How can this happen.

I bought the ticket in May after getting repeated confirmations that there is no restriction for travel on Hajj visa on this flight. I even called Qatar Airways on 5th Sept. 2016, the day before I was meant to travel, to check the flight status and informed the agent that I am a Hajj passenger. I was once again reassured that there is no issue, the flight was on time and I may travel on Hajj Visa to Jeddah for Hajj. My claim was later acknowledged by Fatima **, Supervisor customer services, who called from Bahrain and confirmed my stance after listening to the call recording.

Suffice to say, this was the biggest shock of my life. Going for Hajj is a very important event in a Muslim's life and much planning goes into going for this momentous journey. To be simply told that I cannot proceed for Hajj, not due to any fault of mine but due to some miscommunication by Qatar Airways was a major breaking point. At no point was any support offered to me by Qatar Airways staff and their inhuman and insensitive behavior was a total lack of professionalism. When I asked them to provide me with denied boarding stamp as advised to me by Dnata staff members, I was further thwarted. Only when I told them that I shall call the police was I given a print out of PNR stating denied boarding but without stamp.

Following this abandonment from the Qatar Airways staff, I rushed to Dnata office for help and was served by a God-fearing person, who after hearing that I was a Hajj Passenger went out of his way to help us and got us some seats on Saudi Airlines (Double the Cost). At that time I had no option but to reach Jeddah at all costs. I lodged the proper complaint through the Qatar Airways Portal, and after 7 days I got the reply that "We regret whatever happened, and we are pleased to REFUND you the ticket." My question is whatever inconvenience in terms of mental trauma, and financial loss was due to the PURE Negligence by Qatar Airways, why a customer should suffer? Is this the favor they are doing by REFUNDING the ticket after denying the boarding due to their OWN FAULT?

I asked a senior staff member if the flight was delayed, and they said yes it will be delayed due to bad weather. However, on this day and over the last number of days. The skies were clear. After discussing the issue for at least 1-2 h, Mr. Ahmed **, the Qatar Airways Commercial Manager for the Asmara Qatar-airways office, informed me that Qatar Airways has been rescheduled all its flights by 9 hours for the last 2 weeks. How is this possible?! Firstly they didn't disclose this information to those of us flying with Qatar airlines and were deceivingly asking us to arrive at the airport at 2am to wait within the airport premises for 10+ hours and secondly I was going to miss my connecting flight to Munich, and my connecting flight from Munich to London, which I booked through a separate airline. Despite that flight time change, I had to be in London on time so that I can make it to work on time.

So I asked Mr. **, if I can get a direct flight to London instead of Munich and his response was "yes but we will have to charge you for this change." I was asked to pay circa $400 to change my flight for a delay that was clearly their fault. I couldn't afford it so I had no choice but to reach London a day late, spending 2 days of my annual leave flying with Qatar Airways, excluding the 4 hours I spent in their office. It took me a while to recover from this journey. Secondly, on my return journey to Munich they damaged both my checked in suitcases to the point that it became unusable.

I reported it to the lady personnel of Qatar airways. She filled in a case at Munich airport, and they said they were going to pick up my damaged suitcase from my home address. She noted every needed information down including name, address, damages, age of luggage, e-mail address and phone number. She informed me that Qatar Airways works with a third party company named dolfi1920 - baggage service. She also informed me to call after three days to organise a date. A collection date. When I called back a week later to organise this collection date. I was told that I have never opened a case. The lady did not provide me with a reference number and they couldn't find any case with my name, address or any other detail. The company informed me that I have to contact Qatar airways directly to open another case.

After this nightmare, I had absolutely no energy to call them to go through a lot of hassle again to prove that the suitcases were damaged by Qatar Airways. Furthermore, it is strange how this occurs only in Asmara. I have never faced this sort of problem anywhere else in the world. Can you imagine this situation occurring in Heathrow London? No I don't think so. Then is it fair to say that Qatar Airways is degrading its services to Eritreans, just because it is an African country. Qatar Airways is a disgrace. Shame on you Qatar airways. I would not recommend ANYONE to fly with Qatar Airways!

We had placed our hand luggage consisting of my briefcase and my wife's handbag in the overhead compartment on boarding our both flights. My briefcase and my wife's handbag contained Gbp 4000.00 each in Gbp 50 notes. Upon reaching our final destination (London) and upon getting to our apartment, we were astonished to discover that the entire £ 4000.00 from my briefcase were gone and 56 single usd bills were stuffed into the same envelope. Likewise £1900.00 were gone from my wife's handbag. None of the other contents were removed from the bags, only cash has been taken away. We can assure you that we never let our hand luggage/briefcase/handbag out of sight at time during the entire journey until we got home in London.

We strongly suspect that this theft has been committed very professionally by one or more of the cabin staff on board either of the flights. We still hold the envelopes and the 56 usd bills if you need the same to carry out your investigations. We sincerely hope and expect that you investigate this matter thoroughly and reimburse us our loss and also help retain our newly found respect and love for your esteemed airline. Looking forward to hear from you soon.

An American lady passenger sitting next to my seat got some minor bruise on her forearm. On her call, an air-hostess attended her very promptly. The lady asked for some particular ointment which was not available in the plane. From this point onward a parade of cabin crew started, member after member coming to her seat, consoling with the lady, offering all sort of excuses for not having her demanded medicine. (It was a good gesture that the lady was getting proper attention, but this should have been applicable to all other passengers.) I wished someone would have responded the same way on my call.

On my return flight from JFK Airport, the passenger (** man) sitting in my front seat reclined his seat fully, so much so that and I could not take my meal easily when it was served. Firstly, I requested the passenger to straighten up his seat which he did not. Then I requested the air-hostess but the passenger pretended to be sleeping. The air-hostess repeatedly said to me that she would not disturb the passenger, instead I should compromise which finally I had to do.

The same story was repeated during second meal serving. This time again the serving air-hostess showed her helplessness to ask the passenger to straighten up his seat. Yet another air-hostess, seemingly more loyal than the king type, jumped in and instead of resolving my problem, started blaming me for reclining my seat as well. But she had no answer when I told her that the passenger sitting behind me never had any complaint against my slightly reclined seat. Obviously, the air-hostesses never took into account my inconvenience, but they were taking care of the comfort of the chosen one.

Above incidences clearly indicate that Qatar Airways is a racist airline which treats its passengers on the basis of their race and region. Middle East, European and American passengers are on the top priority list of special treatment, while others in general, and those belonging to sub continent in particular, are subjected to worst kind of discrimination. I would not say that the cabin crew is incompetent, untrained and non-professional. The reality is, and I am pretty much sure that its cabin crew is trained to toe this racial policy in spirit and letter in the flights.

During my 35+ years flying with local, other Middle East, and European Airlines, I have never experienced such a discriminatory behaviour. Based on my this worst experience, I would advise the would-be passengers belonging to subcontinent, to think twice before traveling in this airline. Spending a few dollars more on some decent airline are worth, where they would be treated at par with other fellow passengers, instead of becoming victim of discrimination.

I received an email with an offer to upgrade my trip which I took. Once I had made payment I tried to select my seats to find that only the flight between Dubai and Doha had been upgraded. I realised that I had been mistaken and that the upgrade was not what I expected and I did not want it for just the first part of the journey. It did not offer good value at all. I called Qatar airlines and explained the situation in which I was told a request for a refund would be made and I would receive a call the next day to confirm. I received no call the next day, or the day after and called my self on a couple of occasions. On the third day I received a call saying they had denied my refund because of their terms and conditions.

My opinion was that if I request had been made then obviously a refund was possible and why were they punishing a customer who had been confused by the offering. I had made the call 10 minutes after the booking, not weeks later, so there had obviously been a misunderstanding. I had asked to speak to a more senior member of staff - a request that was refused. I was also denied the request of being transferred to another department and in the end the agent hung the phone up on me. This was 100% on purpose and if there was any doubt whatsoever it was confirmed by the fact then when I tried to call her back on the direct number she had called me from, she cancelled my call without picking up. This happened after a few rings and on 4 separate occasions. She obviously did not want to deal with me and decided this was the best course of action.

After this I sent a complaint outlining all of the above, and stating that if they cannot refund me the money can we discuss a compromise such as credit towards other Qatar airways flights, or even a discount on the upgrade to New York in which I thought I was purchasing originally. I stated that upgrading a flight to Doha from Dubai, which is little over 45 minutes, was not something I wanted for such a high price. I even sent a screenshot of my booking which just stand Dubai to New York as one booking and no mention of the stop-over to show how I was easily confused by the offer. Also that the behaviour of the customer services officer was completely unprofessional and shameful from a Qatar airways point of view.

The response was to ignore anything about their customer service officer and to once again illustrate no refund or compromise will be issued for the upgrade. I then replied once again, this time including the email address of their Chief Executive in the email, to once again a few days later ignoring completely the behaviour and conduct of their employee and only stating no refund would be made. I then sent an email only mentioning the conduct of their customer service employee and this has so far been ignored completely.

I really am at a loss to why an airline of such reputation would act in such a manner but I will not be flying with them ever again and recommend that others follow suit. If I compare this customer service to Emirates, Etihad, Virgin Atlantic and even British Airways (who I think are pretty poor) - the airlines I fly mostly with - there is no companion. These are by far the worst and I am at a loss to how they are rated so highly. Give your money to another airline!

Around four days after we filed the complaint we received an email saying that a complaint had been logged. Even then there was no reply when asked about what has happened to our bags. Finally, tired from the lack of response through email and otherwise, we visited the airport (O'Hare) to speak to the staff in person. I'll add that the Qatar airways staff there was only available if there was a flight arriving or departing any time soon. At other times we were told to wait for someone to turn up at the counter. when that would be was anyone's guess. At the airport I asked to meet the manager of Qatar airways and was told that the system was unable to trace our bags. The staff was in fact unable to trace exactly where our bags went missing. I was also told that the case was being handed over to a private tracing company and the process would take at least another three days.

Memorial day weekend followed and another four days passed and again I had to go the airport and speak personally to the staff to find out that the tracing company too had been unable to locate our bags and they were now officially being considered as lost. My last resort now was to file a claim for compensation. We filed a claim and gave details to the best of our ability about the contents of those bags and their worth. This claim was filed on 5th June and we travelled back to India on 7th June. On 14th June I received a mail from the airlines asking me to file a claim. I can't help but ask the question: How slow and uncoordinated is your system that despite having filed the claim and submitting it in person to the manager himself, we are asked to repeat the process again.

It is the 13th of July today and we have still not received any compensation at all. CRITICAL POINTS: My family had visited Chicago to attend a wedding. The lost bags contained wedding clothes (all designer wear), footwear as well as casual clothing for me, my mother and my sister (who came via Emirates airlines the same day). We were forced out of necessity to buy new casual clothes, shoes etc. The wedding in question being an Indian wedding, we had no ethnic wedding clothes to wear and buying new Indian dresses in Chicago was out of question as we needed close to eleven wedding dresses between the three of us and the cost of dresses in Chicago was very high. We had a tough time getting any clothes good enough to attend each event and even had to miss some events because of the lack of proper attire.

The worth of all the clothes, shoes, personal items and other necessities in those two bags combined came to over 482,000 Indian rupees. The manager Sandeep at Chicago O'Hare airport was rude and unhelpful. When we mentioned that we are in USA for a wedding and we needed the clothes in the bag, his response was - "You are visiting USA and crying for clothes?!" He also asked us to go buy dresses from Devon (an area in Chicago that sells really expensive Indian wear) if it was that urgent. When we wanted to know the reason our bags were lost and what exactly went wrong, his response was - "This is normal in Chicago. Even CEOs lose their bags here". He seemed very amused by the entire situation.

On top of that he expected us to have the bills and receipts of all our stuff in the bags (which was purchased in India) as if we should have expected our bags to be irrevocably lost. His attitude about the problem conveyed that this was very normal for Chicago and Qatar airways and we were supposed to passively accept it and not complain about it. He was absolutely not interested in our case and seemed not to care at all that the passengers had a problem. When we discovered that we had lost two bags, we thought this was the worst thing to happen to us on the trip. We later realized that it was just the starting of our troubles. In addition to having no clothes, shoes and miscellaneous necessary items, we faced great pains with the Qatar airways staff and the experience is far from over with no information of our claim compensation so far.

The entire trip which was supposed to be an exciting and fun filled vacation turned out to be nightmare. I and my family have been travelling around the globe since 35 years and never before have we encountered such carelessness and apathy by any other airlines. I would ask all travelers, especially those travelling to Chicago, to avoid Qatar airways if they value their baggage and want a trouble free experience. Our last request after this horrible ordeal is that we should be compensated properly and at the earliest.

So I called 10 days before to ask how to pay the taxes, and what was my surprised and disappointment, when they said to me that I've lost my ticket and the date was not available anymore. We call the supervisor "Fabiola" from Qatar USA, and she didn't solved nothing to us, neither could find a new date for travel, just say "sorry" and "goodbye". I am gold member and my husband platinum. Is very disappointing to realize the company doesn't care when you need to redeem your miles. I felt like an idiot to trust and the Qatar miles system, they just very disrespectful. I have other cases with happened with us that show they really don't care their clients.

I put him on speaker, told him to tell her it was waived. He hesitated and she cut in saying "You didn't waive it right because you can't do that", and he replied "No I didn't waive anything." – completely denied it!! This company is so dishonest and shady. I was in complete shock and under duress sobbing through the airport. Never in my life have I seen such poor customer service. Bold faced lying, zero compromise. I'm sure the actual flight is okay if you sit quietly in your seat and encounter nothing problematic but heaven forbid the slightest thing get off track, you're on your own. Qatar airways doesn't give a damn about you or issues you have with them.

The loss of baggage number ** was reported to the lady personal of Qatar airways on duty at the said baggage number 5 belt point. She noted down the baggage number and our contact telephone number to take up the matter for retrieval of the loss baggage. She also escorted us and checked for the baggage herself but could not find it. It is only after that we had to leave Chicago to Saint Louis (Our place of stay at USA) hoping the baggage will be found and shipped to Saint Louis.

Since then we have followed up with Qatar personnel in the Chicago airport for the baggage. Senada **, Airport Services Supervisor, ORD emailed us that she has found the bag. She has been claiming that we did not pick the bag on arrival which is not true. As can be seen in our email we did lodge a complaint with the concerned authority. They should not have received it had we forgot to pick it! After our repeated requests and follow up the Qatar staff wants to enforce on us that we forgot our bag and Qatar is not responsible for sending the bag to Saint Louis.

I even tried explaining this on the phone to Senada **, Airport Services Supervisor. She tried putting words in my mouth and wanted me to accepts things that are not right. She hung up the phone rudely without even trying to understand our concern. I am shocked and dismayed by this. This is no way to talk to a customer. I am appalled at Qatar's customer service! This has caused us a lot of agony and pain. We are flying back on Qatar to India and now I am scared to even think about it. I am scared to go through the harassment that I had to undergo by Qatar employee and not owning up responsibility for their mistake. Please let me know how to proceed on this. I wanted to escalate this concern and asked your employee about the supervisor, but she hung up the phone on my face. How can I get my bag?

When I asked the agent to provide us with ground transportation to Brussels from one of the alternative airports, the answer I got was "We are an airline, we only provide flights." They left it to our own devices to get back to fetch our car. I complained about this via e-mail, stating Qatar's own "Conditions of Carriage": "[We shall] Re-route you to the destination indicated on the Ticket or applicable portion thereof by our own scheduled services or the scheduled services of another carrier, or by means of surface transportation." In their e-mail reply, they reinstated their position, with no word mentioning their own rules.

The learning for me as an EU citizen is to stick with EU carriers in the future, as passenger rights are clearly regulated (in this case they would have been for the first leg of the flight departing from the EU, but not originating from outside the EU with a non-EU carrier like Qatar). I will still seek legal advice to make them at least adhere to their own terms.

Now the second time when they served the sandwich (stayed awake this time too), again I was ignored and this time I went up to them as I was curious why I was being targeted. They just said a word SORRY and gave me the sandwich and started doing their work. I felt like a beggar and wondered why I was constantly being ignored and went back to my seat. I expected at least my last meal would be served without problem but that too didn't happen. They gave me a Hindu meal which had meat on it but I am a vegetarian and I clearly made my preference as Asian Vegetarian. The hostess asked me to show my boarding pass to verify if my preference was the same. She then apologized and went back. It took so long for them to bring back my meal where I went to a stage I lost all my energy to ask again and started to sleep. Finally after a while I got my meal.

THIS WAS THE WORST EVER FLIGHT EXPERIENCE I EVER HAD IN MY LIFE. I was made like a beggar to ask for food each time when I paid for my ticket. I understand it's a 14 h 30 min flight which is long but I never expected this kind of treatment from QATAR. I am not really sure if there was some intention behind this treatment from the hostess based on color, religion, country, race etc. But I am very sure I will never travel back again with QATAR in future.

Due to the high fraud rate in Nigeria most US credit cards were not allowed to work. Everyone knew this already. So my card was declined but I had a declined receipt with my card number and name on it. Agents accepted this and allowed us entry onto the plane. We were then pulled off the plane by the same agents who then informed us that Qatar agents from Doha called them and told them not to let us on the plane. The plane took off without us.

The local Qatar staff refused to help us any further saying that there was nothing they could do. We then had to call Qatar Airways in the USA for help. We had no cellphone service, and no computer. Qatar USA now asked us to provide the exact same things that we had already provided to the local agents. Copy of ID, Passport, Credit Card, and Bank statement. Then I filled out the Credit card verification form again online from my cell phone which was hooked up to a wifi. 7 hours later they reissued the ticket for the next day. But at this point it was too late, we had already called home and had them buy us new tickets on Lufthansa for a flight home that night.

She was so disrespectful and dismissive of my disability needs it was absolutely shocking. She was basically blaming me for being disabled and I do not have the right to request a bulkhead seat. I also was traveling with my whole family so we had paid QA the price of 6 tickets. She begrudgingly gave me a bulkhead seat and I said that I needed a companion to help me as I have peripheral neuropathy that limits my ability to use my hands as well and cannot open things myself. She became even more rude, her attitude was again so disrespectful of my disability and how I needed assistance.

I could not believe her ignorance and disdain towards me. I was completely humiliated by her. I had to beg for a decent seat despite being the first in line to check in. Being the first in line also requires that I arrive 3 hours before departure when the desk opens and so I am also forced to stand for a lengthy period of time which also is quite taxing on me. I have never seen an airline so ignorant of disability rights and common courtesy to disabled people. They are absolutely horrific.

The arrangement of the hotel transport was disaster. There were no enough buses to take us to the hotel. We have to wait for the buses to go and come back again from the hotel. We reached the hotel at 00:15hrs and we queued for almost 1and half hour to check in into our rooms. No cloth to change as the airline got hold of our luggages. The food was not covered, laundry was not covered, internet was not provided, and phone was not provided. We received letters in our room saying that we will be picked up by the shuttle at 12:00 hrs to go to the airport and our departure time to Phuket estimated at 15:00 hrs. We reached the airport at 13:00 hrs then at 14:30, we boarded the aircraft hence after half an hour the aircraft wasn't ready to leave.

They offloaded all the passengers again due to technical issue after being inside the aircraft for almost one and half hour, after being in the airport we got information from the Qatar airways that the aircraft issue it's been resolved. They request us to board again. After we boarded then waited for 45 minutes to leave from the stand to the runway and the aircraft was very hot which was difficult to breathe but the pilot and the crew they couldn't do anything about it.

Later after leaving the stand near the runway the pilot announced that there is passenger was forgotten which we will go back and pick him up, even after the ground staff and the crew counted all the passengers in the aircraft. We went back on the same stand then the pilot announced that the engineering will come to recheck the aircraft as another technical issue appeared again. The question here how come the pilot is announcing that we have to go back because of passenger is not on board then he change it to technical issues?!

Later after coming back on the same stand the aircraft was very hot and they didn’t want to open the doors for us to go out, after all the passengers start to panic and there was an elderly woman got difficulty to breathe. Luckily there was doctor on board treated her otherwise something could happened to the woman, they opened the door and all the passengers went down and an ambulance came to assist people, passengers requested to have their luggages and not to operate this flight as it’s not safe, but the ground staff they didn't agree to give our luggages and advise us to stay inside the airport till further notice.

What kind of safety is the airline is doing for the passengers? You all prefer us to die in the aircraft or get sick. Last but not least the agency of Qatar airways came with two solution, is to fly to KL for overnight then the next day they will provide us flight to Phuket at 17:00 hrs and the second option was to wait in Penang airport for 3 hrs more till the aircraft get fixed which was more than 3hrs, hence we waited for the second option and we departed after 4 and half hours after ETD. The representative from Qatar airways came and he couldn’t handle the situation properly which is not professional considering his position.

Now kindly consider the below points from the above mention. We consider Qatar airways is the 5-star airline of the world. They should provide us quick solution to reach to our destination. Why they didn’t give us specific information for the situation with aircraft as we were more than 3hrs inside aircraft? The airline refuse to give us our luggages as we arrange and reach our destination without further delays. The agency in Penang informed us that the Qatar airways representative will wait for us in Phuket airport to arrange for us transportation to our hotel which didn’t happened.

We reached Phuket airport and stand in queue for 2 and half hour. The airline should provide us a separate queue for immigration which didn’t happen. We paid our one transportation to our hotel. We planned our holiday one year ago and we booked hotels and paid in advance. Our schedule got mixed up and we had to pay no-show charges for all the tours and hotels. There was no letter or official apology received from the airline till date.

When I told this to the manager and the ticket authorities of Qatar Airways at the Chennai airport, they refused to check their email saying they don't have time and did not even bother to consider my request at the last even after all the passengers have been checked in. You need to have a bit of courtesy and not treat us like animals when I am traveling to USA on an emergency situation. Can’t the manager just spend 1 minute to verify that he got the email and let me travel? If humans can't help me out in this difficult situation, why have customer service? Why not let a robot do this entire thing?

The most difficult part of this entire experience is not that I had to cancel the ticket at the end and travel on a later date. But just the harrowing experience we went through. Please tell your great folks at Chennai airport to treat people as humans and not as animals. We will never use Qatar Airways again and will make sure all our friends know about this experience.

I had activated international roaming in my wife's mobile. Expectedly I had received a call from my wife that they have safely reached Doha and with 1 hour gap it was easy to catch next flight. But the next call was that Qatar is not allowing them to board flight. It was ridiculous, and they were giving the reason that my wife and kid are late and can't board this flight, please go to transfer desk, though there were other fellow passengers standing behind the boarding queue from same Kolkata fight. Then my daughter started crying in shock and my wife asked "we are not late, flight is still there. And what about other passengers, will they also not going.to board?"

Qatar people started isolating my family from the other people, saying that "they are fine and can board, but not you." My wife asked "why?" They answered "you are late." Then couple of fellow business class people fought for my family and Qatar ultimately gave them boarding pass but with different location seat and without luggage. My wife then in-flight managed the adjacent seat with my baby. It's not end.

After 2 hours of their flight from Doha to Dallas, in my cell phone all of a sudden, I had received an email from Expedia that Dallas to St. Louis flight itinerary has changed and it's +1 day. That means they have to wait 24 hours for connections. I immediately called Qatar help desk and asked the reason, again a foolish, stupid answer - "the itinerary had changed one month ago and your agent accepted it." Anyway I asked them to book same day flight. Then everything was fine. But think about situation if I was also traveling with them, that means no update of rescheduling as we were in flight.

2nd experience - very common scenario, flight got cancelled from Kolkata. They gave next day flight but once they arrived in Chicago for next flight, AA people said Qatar did not book any seat. "All seats are booked, so you can't travel." After a long international flight, I think you can understand the situation. Anyways after long wait and tension, AA gave them seat number.

The second more serious incidence is when I reached the boarding counter and discovered that all our prebooked seating arrangements were reshuffled. The lady 'Joan' at the counter was extremely rude when I asked her not to separate the seats and started talking very loudly in Filipino to her colleague and banging on her keyboard. I asked her as a 'privilege member' to see if she can fit us together, she still insisted that nothing can be done. At this point I asked for the manager, she got aggravated and never offered a slight apology for the inconvenience caused. I waited and the alleged manager never showed up, her other colleague took my passes and sorted out the problem in two minutes.

Conclusion: Before expanding fleet, Qatar Airways needs to properly train their staff in customer service especially that it claims that it's a five-stars airliners. Also, the staff was not honest since the 380 has always the same configuration so nothing was reshuffled. In short, don't trust your seat arrangements with Qatar Airways and don't count on getting a slight apology for the inconvenience caused.

Once me and my partner arrived in Doha we was told we can't board our flight to Bangkok either when we still had time to board the flight to Bangkok but we could see the plane and it was still boarding. So basically Qatar Airways SOLD our tickets before we landed. So we were told the next flight to Bangkok was 7.5 hours away. We were put up in a lounge after been up for 13 hrs had no sleep... Plus nowhere to sleep in the lounge, no food, hardly any drink to have in the lounge. I will never fly with Qatar Airways again in my life. Makes me wonder how the hell they got the 5* Stars in the first place, must be like how they won the World Cup bid with Back handers.

When your luggage is declared officially lost, your airline is obliged to reimburse you for it. This compensation is based on the weight of your baggage. In my case Qatar Airways has used 9 kilos (as per my companions backpack) as this is what their system indicating while mine was between 15-16 kilos. Seriously, of course their system is indicating 9 kilos as one of their co-workers is putting wrong tags on people's luggage!

After a 4-month long intensive email chain they have decided to leave it as it is, even though ALL the proof was available. The Lost & Found-Team in Saigon (which is the team that takes care of lost luggage in Saigon) was fully aware that a wrong baggage tag was used for my backpack. So why is Qatar Airways using some else's backpack information to calculate the indemnity for my luggage? When your luggage gets lost you have to fill in the Luggage Content doc so the airports can open baggages and check if it is yours (based on what you have put in this doc).

Qatar Airways wanted proof on the items I've indicated. Since when do you need to give the receipts of the items you indicate as the purpose of this document is to HELP the airports to find back your luggage?! Either way, I've provided the tickets & bank receipts, but according to their no-common-sense-analysis my backpack only contained 8 cans of pate which was in a brand-new 200 euro backpack, nothing else. I went to Vietnam to visit my family and friends whom I haven't seen after 8 yrs. It was filled with gifts and my personal belongings!

So I ended up NOT receiving any apology on the mistakes which have been made on their side. Moreover, I got very frustrated as their people & procedures just don't seem to make any sense to me. How on earth can you give a compensation for one's backpack while using another person's luggage information? Where is their common sense? I only wanted a justified compensation, which seems to be impossible. Therefore, I would recommend you to fly with OTHER AIRLINES as Qatar Airways is the worst company I have ever flown with. My friends, family and myself will NOT fly with this airline due to this terrible experience.

I shall be returning my silver 'Privilege Club' card to Qatar Airways and take my business elsewhere. Hardly surprising. On a sarcastically positive note, I was impressed that when I was eventually released from prison and returned to the airport my luggage had not been lost! Be thankful for small mercies.

When I was in the flight the cabin crew service is very bad & the food was not good as we are in fasting whole and the meal was only 2 spoons with lots of curry. If we ask them the was giving back answers. I reported it immediately but they didn't recognize my problem. Was beside me the lady was sitting with a small baby. She had some problem and need something and ask cabin crew to use the washroom for emergency new their seats as the was washroom is busy but refuse and did not allow.

Again and again I insisted on calling a manager but she didn't respond to that and treated us inhumanly while the other staff members kept watching us as a drama. My wife who was suffering from morning sickness was not even offered a chair until she broke down in tears. The staff member replied, "Yes it's my fault"' haughtily when we said that our seats cannot be given to any other because we came to Qatar in a connected flight which is QR663 and they had the knowledge that we were coming.

Then another gent who is also Qatar staff said it's no point of staying at the gate and wanted us to walk all the way to the transfer desk saying the managers are busy and they will take some more time to come. Then we walked to the desk but no one was willing to listen what happened, they only said that we are misconnected. Me and my wife insisted on calling a manager as we knew the staff members at the gate took us for a ride saying the manager is busy.

We had 2 options: 1 hour (!!!) transfer time in Doha (distance between gates more kilometers) or 19 hours. Of course I choose 19 hours. When we arrived in Doha we went to the Qatar airways service desk where I asked about the transfer hotel (China Southern Airlines provided free hotel for the similar transfer time) and Service Desk told me: "Madam you should have to choose the flight with 1 hour transfer time." I explained that this is not possible with an elderly person. Their answer was "Madam I don't want to teach you but you have to learn the meaning of English words." I'm a frequent flyer and I never faced similar rude, impolite behavior from any other airlines.

Finally I managed our entry visa and hotel reservation myself and of course paid it myself but our Qatar / Doha visit was not too happy because of the bad after effect of this unacceptable service of Qatar Airways. Then all four flights from BUD to KUL were very poor, dirty seats, not working screens and headsets, missing stuffs from the seat pocket. The staff in the plane was kind but very very tired. I think you should be prepared for that fact: Qatar Airways is not 5* airways anymore.

Later I was moved again. All this made it a very bad flight for me and was not very happy. Later I made a report and emails were exchanged. They say it was MY FAULT that my foot was extended in the aisle. This is not true as there was a trolley there. Also I had plenty of room in front of me (I was in an exit seat). I am so unhappy with the way they are trying to blame ME for THEIR incompetent staff.

When she reached to home she ends up sick, going to hospital and still at hospital. I do not have anybody else in my life except her but not, she is at hospital. She has been at hospital for 3 months. Please stay away from this company, even if you complaint to their customer service, they do not care (they hugging the phone during your conversation with them or through email they do not response you to give right explanation). Please stay away.

I have a very serious complaint relating to the business lounge in Clark. I have photos to support the complaint so please email me so I may send the complaint and photos. This complaint is so serious that I will escalate it to a senior level. My experience this time in using the Clark Philippines business lounge is by far the worse experience I have ever encountered in any airport lounge.

On previous occasion I have been dissatisfied with the Clark business lounge but now I find the situation completely unacceptable, it's not how QA do business and it's not a problem based at Clark, it's how QA Qatar monitor their service. I expect QA Qatar do inspection on this lounge and if so the competence of that person or persons need to be seriously considered. This is the worse Business lounge I have ever set foot in. I am a seasoned travel working for QP/Shell.

The lounge is attached to the smoking lounge with a single door so often the smoke will drift into the none smoking lounge, the toilets are situated in the smoking lounge and so to use the toilet you need to pass through the smoking lounge that is usually thick with disgusting and harmful toxic cigarette smoke. Unacceptable. The toilets are disgusting and dirty-- a bucket of water to flush the toilet is provide. I have seen this on every visit to this lounge so far.

On my visit on this occasion I was very disappoint with the cleanliness of the lounge and poor service from the staff in the lounge. The food offered was dreadful rice and sausage. I requested eggs on toast which I had been given on 2 previous occasions, on this occasion the QA hostess said not available on further pushing the issue stating I had previously had eggs on toast. She changed her main and said yes they did have eggs available. The other food on offer was unacceptable. She did in fact go and make me Fried eggs x2. This took 30 mins, by this time I had eaten the toast and so ate the eggs on their own.

While waiting for my Eggs another guest also asked for eggs and the same lady agreed to provide without even mentioning eggs not available, so how can it be that I received a different answer from the same lady. Disgraceful. For my toast 2 pieces, I received 1 small pack of butter that was so cold it was un-spreadable (this is just plain simple laziness).

The area where the food and coffee was available was dirty, the Jam container dirty and I would not use it. The method of using the table cloths in this area is an unhygienic way to service this area. These table cloths were stained and dirty. When I look at the area around the back of the drinks refrigerator, it's no surprise it's filthy and food traces everywhere. This is a QA Business lounge, can you believe a COCKAROACH and filthy dirty. The water cooler is located in the smoking lounge, is this a joke and that was empty and still empty 30 minutes after my notifying the QA staff of the situation.

When I arrived the tea and coffee machine was not working (I am a HSSE and started life has an electrician). When I look at the wiring/cables it's no wonder it's a disaster waiting to happen. All items run from a number of electrical extension leads fed from one extension cable hanging from the ceiling. This is extremely dangerous and poses a risk of fire or electrocution to not only staff but business passengers. I went and bought coffee from a shop in the economy lounge.

If QA are serious in providing an standard of service that is on par with other Airlines they will not send this complaint to Clark but dispatch a number of inspectors for an on the spot inspection. This lounge has never been up to standard but previous encounter the staff did try on this occasion I find there is poor management of the staff and control over the cleanliness and safety of the lounge and service provided. The toilets in the smoking lounge is 100% unacceptable for any none smoking passengers and the quality of the toilets is unacceptable, I see better toilets by far in economy waiting area. Note I do want to escalate this complaint to the next level. I am utterly disgusted with what I have encountered.

I am in central standard time. I waited 2 hours to call at 8:12. This time a lady by the name ** (that's how she told me, her name was spelt from their Ft Lauderdale office) answered the phone. She was extremely rude. I explained the situation to her, gave her my cc info, she told me there is no ticket booked under that card and to call my bank. I told her "I have my banker on the phone you can speak to them and I am looking at my account the funds have been debited." She's arguing, raising her voice tells me the phone call is being recorded. I laugh and tell her I'm glad because she's giving me horrible service. I asked to her to take my mother's name down so she could look up the flight information and she refuses to.

I hang up, call back again. I get the same gentlemen with a middle eastern accent that told me to call back the first time. He was very nice but this time tells me he can't help until I told him the entire story again. Then he tells me "oh yes you spoke to me earlier", puts me on hold, looks up the information and tell me not to worry that Qatar has my funds and if I don't get an email by 9am tomorrow then call back again. What a joke! This is ridiculous and we fly business class once to twice a month and pay outrageous prices. I am going back to Emirates or Singapore they're the best.

When we arrived at the hotel we had to leave because it was not at all decent place for any lady to stay. It was dirty, situated in a bad area. Their supervisor and the one of the lady employee had a very bad attitude with no sense of customer service specially when it was Qatar Airways' fault. At night time we had ask our friend to drive us back to her home stay overnight.

What if We had no one to stay with, where would we go in the middle of the night. We said to them that we plan write a complain and their reply was "Go Ahead". I'm ashamed of Qatar Airways calling them top world airline. Their meals are also terrible now and they hardly feed you plus their air fair prices are so high for a terrible service.

We normally planned 3 days at Bangkok, 1 is lost at the way and the other 2 is lost because of late luggage. With the problems above, we had a terrible holiday at Bangkok. This is the far most unpleasant fight experience I have ever had. But the most important thing is Qatar Airways customer care attitude, at their point of view, this case is beyond their control and this could happen sometimes. I hate everything about this company right now. Think twice before buying a ticket from Qatar Airways.

At Doha, as per the norm, we were given hotel accommodation as our connection time was 21 hours 20 mins. At the hotel the staff REMOVED the TV, they said as we were with Qatar we don't get one. Oct 28th 2014 Flying from Doha to Clark (Philippines) we were told the plane landed with a technical problem and we were delayed 3 hours. On this flight there must have been a problem with the food, myself and other passengers started to be sick and throw up.

Jan 16th 2015 my sister Flying from Edinburgh to Doha to fly home with my mother at a later date. On arrival at Doha was REFUSED hotel accommodation for her 20 hour 20 minute connection wait, then after a 6 hour wait was finally given hotel accommodation. Feb 6th 2015 my sister and 78 year old mother Flying from Clark (Philippines) to Doha, on the plane my mother started to suffer with severe vomiting and bad diarrhea. On arrival at Doha they told my sister she HAD hotel accommodation but my 78 year old mother HAD NO hotel accommodation and was told she MUST pay for it for her 16 hour 10 minute connection time.

April 26th 2015 my self and my partner are due to Fly from Clark (Philippines) to Doha (and on to Edinburgh). We have just been told that despite the fact we have flown with Qatar Airways many times on this route and ARE frequent flyers and always previously had hotel accommodation provided have been told that we too WILL NOT HAVE hotel accommodation for our 16 hour and 10 minute connection time wait for our flight to Edinburgh.

I CANNOT BELIEVE THE VERY BAD TREATMENT GIVEN TO MY VERY SICK ELDERLY MOTHER, MY SISTER AND US BY QATAR. Going to speak to a lawyer I think?

Sadly I stopped utilizing my frequent flyer miles with Emirates and other reputable airlines and Emirates Airlines had been by far the most exceptional airline and customer service in this region in my 12 yrs of living in the GCC. I pay more money for flights with Qatar Airways in hope to redeem some benefits from all my miles - all I wanted was an upgrade as I am pregnant and felt that the swelling in my feet would be minimized if I had raised my feet. Anyway to date I have not heard anything back from Qatar Airways and I am extremely upset as they have not even attempted to resolve this matter.

Secondly, I got to Sao Paulo in Brazil and a photograph of the data page of my passport (and that of other passengers that are NOT Brazilians) was taken on a personal mobile phone (NOT the usual airport scanners) by Qatar airways ground staff. Someone on the line behind me inquired why and the response from Qatar staff was that it was standard procedure and required by the police in Sao Paulo. I wonder why the airline (Qatar airways in this case) should perform the duties of an immigration officer at point of entry into Sao Paulo after all passengers filled a landing form, and the use of a personal phone and NOT the usual document scanners at the airport? Besides, I (we) still had to go through the normal immigration process with a Brazilian immigration officer before entry into Brazil. The phone could be handled carelessly, or even misplaced, and then my personal information gets into wrong hands and I will have to deal with the issue of identity theft. I have travelled a bit (USA, UK, Ireland, Dubai, France, South Africa, Canada, etc.), and there is nowhere in the world that my data page information was taken on a personal phone (aside the airport scanners used at point of entry) by immigration or the airline.

On further inquiry from a friend who came into Sao Paulo on the same day as me, but on another airline (South African airways), said there was nothing of the sort by her choice of airline. Thirdly, on my return leg to Lagos on November 15, 2014, I asked Qatar airways staff (Hannah/Anna) at check-in at Sao Paulo if I could pay for my hotel accommodation at transit in Doha (since I was told earlier that my promo ticket was not entitled to free accommodation). She said my passport was not entitled for a transit visa at point of entry, this was very annoying and very different from what I was told by Qatar airways staff on November 5, 2014. I had to wait another 8 hours 30 mins in transit at Doha airport before connecting to Lagos. All in all it was a very horrible experience with Qatar airways on my trip to Brazil. I didn't get the 5-star customer service experience they brag about.

A customer care officer from Qatar airways - Redha ** replied saying as part of a security measure which has been into place since 2010, scanners and Mobile devices (belonging to Qatar Airways) have since been used in aid with the local Authorities. I don't believe this to be true as this was only peculiar with Qatar airways, a friend flew into Sao Paulo on the same day (November 6, 2014) but on a different airline (South African airways) and there was nothing of the sort.

"As regards to accommodation in Doha, please note that Qatar Airways will be pleased to offer a convenient transit hotel accommodation for customers who face extended transit times in Doha en route to their final destination. This service is available on a paid or complimentary basis depending on eligibility. You may be eligible for transit hotel accommodation in Doha, if you meet the following criteria: Are travelling with Qatar Airways. There are no Qatar Airways flights with immediate connection (for the required date of travel irrespective of fare level or availability. You have a transit time of between 8 and 24 hours at Doha International Airport. The type and level of airfare that you pay will govern whether you will receive the service free of charge (complimentary) or if you must pay to receive this service."

I met all the four (4) criteria highlighted above and I did not enjoy the complimentary accommodation, neither was I allowed to pay when I asked to pay my hotel bill at Doha on my return leg from Sao Paulo to Lagos. There was only one flight from Lagos to Doha to Sao Paulo which had an 8hrs 05mins transit time in Doha; on the return leg Sao Paulo to Doha to Lagos, there was also only one flight on that day with 8hrs 35mins transit time in Doha.

Qatar airline has no regard for passengers, or even their own airline policies. There should be a regulating/sanctioning body that monitors airlines, and caters for customers complaints. Right now they are just invincible!

Definitely we need the existence of such experts and decision makers to act in such international organizations for keeping nice impression and clean reputation. It is a great pleasure to be impressed and proud to Mr. ** performance, his excellent attitude, and for his concern in respect the customers services issues in a large space of responsibilities I believe drive excellence and to make of him a real leader. Absolutely he is the perfect person for the perfect place.

Flight # 1 was delayed. Still it was assured in new york that flight will make up for time lost & next connection won't be missed. After arriving at Paris, my mother, sister with my daughter & 2 carry-on bags were able to reach the gate after running, taking a bus from one terminal to another. Flight did not leave the gate yet. It was there for sometime. But nobody was able to board as Qatar staff was saying they are late. There were another 45 passengers stranded with similar situation asking Qatar staff to help. They saw the flight fly. Connecting gates between flight was not open as well (This would eliminate time to come to arrival & then back to airline gate). Qatar staff was saying "We are not responsible for the delay of flight # 1. So contact american airlines to help you." They were not willing to answer on checked-in baggage as well. Luggage was tagged until final destination.

America Airlines staff was not cooperating as well because next connection is from Qatar. At the end my sister started crying after almost 2 hours & they got her flight rescheduled. But still nobody was willing to help her understand what will happen with the luggage. I was told Qatar is excellent in customer service but I have experienced otherwise. I would not recommend anyone to fly Qatar ever. You are never assured of what flight you are going to board & need to figure out everything yourself if connecting flight is delayed. Behaviour of Qatar staff for rude implying passengers were flying the aircraft & they reached late due to their own fault.

The first time I flew with Qatar airways they allowed me to pray. British Airways, Lufthansa, SAS, Norwegian and United Airlines all allowed me to pray. It only takes about 4-6 minutes. Qatar airways is discriminating and breaking the first amendment. They made me very upset and caused me extreme mental anguish. I am very hurt. I value freedom of religion. My Saudi friend and his wife were praying and they were shouting at him. I have sent my complaints to CAIR, BBB and US DOT. Qatar has replied with a "safety" excuse. If it really is a safety issue, then a place to should be allocated.

At 5pm I made my way to ticketing as it was seemingly unlikely the plane would board and wanted to be rerouted to get to my destination but they simply refused to do so and told me to wait until they could check with Doha. Since many of the flights to London/Paris/Amsterdam were leaving soon I urged them to reroute me. After another hour I was told I was too late all flights were closed or full so I had to be put into a hotel. Their attitude was one of not caring in the slightest about my work/leisure plans or how much a delay meant to me. No apologies, no offer of an option from a nearby airport, nothing.

The following day, 27th October, again I made my way to the gate for boarding at 1:15pm to again be told it had a technical issue. By 3pm I went to ticketing who were most unhelpful again. They took over 20mins each for the 3 passengers in front of me, had only 2 working and a queue of 60 behind me all wanting to be rerouted, many of whom had been waiting over 26 hours to board. By 4:30pm we were told we could be rerouted but the plane was now boarding to Doha and they could not guarantee other flight connections if we were to be rerouted. In addition, I was told I would make my Doha connection. Not the case! I rushed to the gate to find it wasn’t boarding at all, still waiting to do so. To make matters worse my connection in Doha was also missed and I went on a later flight the following day (28th October) so ended up 28 hours late.

Qatar Airways had no consideration for myself or others who did not board and suffered a delay much longer than normal. No offer of other options and a second plane brought in from Doha to have the same "technical issue" makes me wonder what they forget to check in Doha on their aircrafts. I have emailed online and also from my personal account, no response or confirmation of even receiving. I am fully prepared to utilize the UK law to pursue this and next writing a letter stating the delay, effect, quality of experience and staff from Qatar Airways.

I reported to local Qatar Airways Office about my loss immediately. They gave me 3,800 BDT as compensation to buy my necessary things like clothing and making phone call and promised me to return my belongings as soon as possible. They delivered one of the bag on 14.10.2014 and the another one on 16.10.2014 but the unfortunate thing is my all valuable belongings (my phone, money) were gone. My lock was broken, my things were broken inside the bag. Now I don't have money to spend for the rest of the month. I even don't have a phone. I am using other's phone to contact with my family.

However during the flight, I investigated. There was a lone passenger in the bassinet seat across the aisle where we had our original seats. QATAR airways could have moved this single passenger to where I was moved to. My replacement seat is a middle seat while my wife was seated behind me. As most travelers know, aisle seat have more room than a seat in the middle, why not move the single passenger to my wife who was given an aisle seat?

My complaint: I don't mind giving up my original aisle seat if all the bassinet seats are full. Why move me and my wife when there is a single traveler across the aisle? I have never experienced any such insult, "tearing up one’s boarding pass" without first explaining the situation and seeking my permission before changing my seat. I read in QATAR AIRWAYS web site, they deserve the right to change passenger’s seat. Well, they can write whatever rules that pleases QATAR AIRWAYS, I vote with wallet, never will I fly QATAR AIRWAYS. I used to be a "SOLITAIRE" frequent flyer with Singapore Airlines. I have seen Singapore Airlines stewardess squatting down and asking politely passengers whether they would be kind enough to give up their seats so that they can accommodate travelers with babies who require bassinet sets. QATAR AIRWAYS, you can be rude and write whatever rules you want, I VOTE WITH MY WALLET.

Another Australian couple flying from Perth, and on the same tour as ours also had their boarding pass shredded. That makes two couples with similar rude experience from QATAR AIRWAYS. On the return flight, QATAR AIRWAYS had to dump fuel immediately after take off and land at Istanbul airport. Only reason given was technical problem. Well we missed our connecting flight in Doha. We were issued a meal voucher of less than USD10 each. Doha canteen (not restaurant food), are extremely expensive. Another insult, if you are not willing to spend more, then provide airline food to your passengers instead of miserable meal vouchers. I have reason to suspect due to heavy price discount QATAR AIRWAYS plane maintenance is suspect.

I made a compliance on the Customer Service (free number) and they send me an email about the short number of persons in the call desk. Last Monday, I called two times and waited more than 40 minutes! And nothing... the automatic front get your call, and you have to wait more than 30 minutes, and the call fall again. Today now, I'm waiting 38 minutes in the same call, and NO ONE answer the phone... they attend automatically, and you have to wait this time!!!!

How can you permit this service with your name, so important and representative, with a huge amount expenses in advertisements? I checked on Brazilian website about complaints, your score is TERRIBLE! Check yourself **. Your office center here in Brazil is putting your name in a garbage...

On his return journey from Dallas to Bangalore the climate condition was bad so I did call the airlines to check with them on on if the flight was on time ..and on on I got the same reply saying that the flight was on schedule, even at the airport an hour before the flight departure time I did check with the airlines staff if the flight was time, they said it was on schedule. After 2 hrs I checked online if the flight was on time to my surprise it was delayed by 3 hrs 45 mins and then when I called the customer service to check about the connecting flight they told me that he would be put on a flight the next day because of the delay. I was furious and asked the customer service representative why was it that we were not informed about the delay inspite of having all the contact info with them none of us were informed about the cancelled flight and delay on his on journey and neither on his return journey. The representative says that they did not have information about when the flight would land until it landed.

My question is how can an airlines run without information. When I asked the representative to repeat something I couldn't hear, the representative says that she will not repeat ...and was very rude. Is that the way they answer to a customer, when I am concerned about my old aged father who is diabetic? How can the airlines not have information about the flight even 1 hr before departure? Ultimately he couldn't get on time to Doha to board his connecting flight and again had to wait in Doha for one full day because they say they have only one flight that goes to Bangalore. He had initially booked his ticket for a certain date because he had to get back to work the next day and more over his leave was sanctioned only for 3 weeks, in which Qatar took away 2 days. Overall my father had a horrible experience flying with Qatar airlines.

At customer service they said that we would have to wait for another 5 hours for a flight to Athens and then take another transit flight from there. There was no fault on our side here, the flight arrived a little late due to the bad weather. But honestly Qatar airways should have waited just another 15 minutes. I am saying this from my experience at Emirates, they waited for an hour with a very similar situation. Not only was this gruesomely tiring, we wasted a whole day. We left India at midnight the day before and we arrived at home during midnight. Isn't this very unfair behavior from Qatar airways? When we told the attendant at customer service that this was our worst experience and that we would never travel on Qatar airways, she simply told us to travel on another airlines if we were unsatisfied. I've never seen customers being treated in this arrogant matter when they're not at fault.

On Qatar flight 004 from London to Doha on February 20th, 2014, there were passengers behind my row who were standing as the plane began to taxi. There were also large pieces of luggage in the exit rows. I wrote to Mr. Al Baker about these serious safety violations and his response was that I am lying (with what motive only the higher power knows!). In all of my years of flying I have never encountered a worse airline.

In addition to the safety issues they are disorganized and mostly unfriendly. They also fail to honor any of the rules for Premium One World passengers such as early boarding. The flight was a horror in every way and of course as I have been invited by Mr. Al Baker to refrain from flying Qatar in the future, I will do so and use my connections to influence as many others as I can. Not to worry Mr. Al Baker, there is a limitless supply of passengers and your crew never make mistakes and if they do, they would never think to cover them up! Fly Qatar at your peril my friends!

Later after almost more than 24 hours we heard he was take to custody from airplane as he was smoking. But we are hundred percent sure he never smokes and then he was driven 2, 3 hours away from airport handcuffed. He was not given even a water to drink as he was not well and under medication, and he had all medical report carried with him as well. Then finally when he was brought back to airport after 1 day he was again told to buy a new ticket. Isn't that too much mental harassment, kidnapping just imagine what has gone through to a family. It was one of the worst time of my life and when I wrote them even they don’t know. They have to say sorry for all the trouble. I won’t recommend any of my friends and family members to this airlines.

I attached my baggage tag and asked Qatar Airways answer me to avoid me publishing it in news and media and ask for legal issues. BUT AGAIN THEY DID SIMPLY NOT CARE. I am sorry to say that QATAR ground services for business and first are after new airport is changed to the most worse and I will not use your services or will never recommend to others if you do not make old services and language available for business and First class travelers.

After about half an hour, he found the transaction but again told me I couldn't have the ticket because they don't accept debit cards. Then he informed me that there was no way he could refund me over the phone and that I needed to go to the office in Deira City. This is an hour's drive from me. I said how I thought this was completely unacceptable to which he replied, "Have a nice day sir, goodbye", and put the phone down. So I went to the office and waited in a queue for 20 minutes only to be told i was in the wrong queue . After another 40 minutes, I finally got confirmation that my card would be refunded - but not for 30 days! This apparently standard procedure on refunds? I argued that it wasn't a refund as I never received a ticket.

I can't believe that this is the way Qatar Airways treats people and the way their online system works. At the time, I was a gold card member due to the amount of travel I was doing with them, and to be fair I had no real problems before. I sent a mail to the Qatar Airways complaining but never got a reply. That was the last time I used them.

After I reached Mumbai, I was in the luggage belt for 65 min and informed the ground staff that I could not find one of my luggage (Samsonite, 23 kg wt, navy blue color containing important documents, certificates, money, garments) and they said my luggage did not reach Mumbai from Doha...Is this the way a 5-star airline should behave? In the QR 556 flight, one passenger got epileptic attack & being a doctor, I took primary care of him along with other crew members.

Now due to your inconvenience...

D) So much of harassment, from your side.

Please take some necessary action, enough loss of mine due to your uncooperative staff. I am upset about my luggage and kindly let me know who/how would I be compensated for all what happened.

Please let me know which Government office should I contact so that they can investigate this issue on my path. Some of my friends has asked me to contact Consumer Affairs and thus I am contacting Consumer Affairs. I hereby authorize Consumer Affairs by this email message that they are fully authorize to conduct investigation on my behalf with Qatar airways, OR please suggest me which US Government office should I lodge this complaint against QATAR AIRWAYS. This Airline is making one excuse after another to settle the claim as agreed. Reply awaited on my email address **. Please help.

My wife and me wanted to give away to the passengers who were waiting. The same woman from flight attendant didn't let us and in a rude way she blocked our way and yelling at us that we can not pass. Also by the way my wife try to find her pass, same women hit my wife from her shoulder and told that we can not wait in here and after we gave her the boarding pass she was still yelling at us and hit my wife again in an unbelievable way. Because this woman cabin crew mistreatment of us and beating my wife, my wife was under threat, aspersion and humiliation. I made a complain to the supervisor of the plane.

After that Aicha ** deceived security and told fantastic lies and fake accusing shamelessly by taking the advantage of to be on her own country. It is unacceptable that only believing on her words the security comes. We forced to deplane with 20 security like we were a terrorist. Me and my wife were putted in two different buses and behind closed the doors. I waited here nearly 2 hours, that I can not even breath. They forced us in psychological way, coerced us to daunt us.

After that a security came and take me to Qatar airways security. They treated me in the same way like they did in the plane. A man who claims he is the authority of Qatar airways, Ali **, had taken my passport and my ticket by force. He treated me in bad way. He disturbed me while I was waiting by his words and behavior and forestall me talking with the police. In the light of foregoing, we have a complaint made against Qatar airways, Aicha ** and Ali **. As I explain above, eight people can give witnesses on my behalf in court. Also if the camera records of the plane and the gate at the airport will be watched by the authority, the factual arguments can easily be apprehended.

I quickly learned that Qatar Airlines makes it easy for anyone to get scammed through their website which is plain and simple negligence. Per one of their supervisors, it happens often, but why not make changes to your system to prevent this from happening to others? I also realized that an employee from a vendor (restaurant, clothes store, etc.) that I previously bought something from wrote down my card information and gave it or sold it to the ones that booked the airline tickets. I called Qatar Airlines and asked for information about the travelers who fraudulently purchased tickets through my bank account.

An employee gave me their names, date/time of travel (which was about 4 hours from that time), and the places where they were traveling to/from. A supervisor quickly got on the phone and stated that they cannot provide any additional information and that the best that they could do to stop them is to request that they present the credit card that was used to purchase the plane tickets. I was later informed that these individuals were not allowed to travel but the authorities were not contacted. My organization's investigative services have been requesting additional details on these individuals to prevent others from being scammed but to date, their requests have been ignored by Qatar Airlines. We were puzzled as to why they are protecting these individuals. Could they be employees of Qatar Airlines? Qatar Airlines has stated that they will refund my money but to date I am still waiting. Today, I went back on Qatar Airlines website and they have yet to make changes.

After over an hour on the phone and refusal to put me on to a manager I was told someone would call me back on MONDAY (16th of December). On 18th WEDNESDAY I finally received another call who further highlighted that Qatar's own internal mistake is transferred onto the customer. After an hour of disbelief of such absurd solutions (all in which I lose more money, and Qatar gets off Scott free) I was finally put on to the manager who provided me with same useless solutions.

This is appalling and in no way customer service. It's not only illegal to not honor a price provided (even after it has been paid for), fraud to take money out of someone's account without providing the goods, but to admit fault and pass on the consequence of YOUR actions onto the customer is just outright outrageous. In addition, to do this days before I depart and to place onus onto the customer to magically come up with an extra 300-400 just before Christmas - I'm in utter disbelief.

So the only option (out of the worst options) was to revert to my old ticket and hope that I could change it after I've departed. Then the cost TO ME (as I was told to Antoin) wouldn't be AS BAD as 400 but no guaranteed but MORE than I've originally paid. Otherwise I would lose 400 in accommodation and transport. So either way I'm at a financial loss and exhausted from over 3 hours negotiating/disbelief on the phone to a solution that was only beneficial to Qatar. I want compensation for my financial and time lost.

When asked for compensation I was told that I will receive a voucher on the boarding gate. However when I got to boarding gate, I was told that no vouchers can be issued and I will have to go to a Qatar office. I still have to make the claim which is minimal anyway. My second flight was also delayed by another half an hr which no one bothered to apologize yet again! Luggage transfer was poorly managed, although I was told it will be transferred on the correct flight. It did get transferred but all the tags were removed from the baggage and could have been easily lost. This was my first and undoubtedly last experience of traveling with Qatar Airways and was unfortunately the most unpleasant one in comparison to the 5 other airlines that I have traveled with internationally.

They refused to provide any paperwork and after 35 emails, they still have not provided any explanation nor capitals report. They also endorsed her passport with comments "disobey god". I have seen similar cases of abuse form helpless victims in Doha airport.

After 3 days detention they left her in transit section without money and also canceled her ticket and was to able to use Qatar airways. She was not able to join me in Iran and finally after 18 hours had to travel back to London. To make the matter more difficult, they refused to let her have the luggage and refused to let me have it too. It looks like they have abused other passengers in Doha .

After delaying we missed the flight. Then we requested the document from South Africa which was emailed so we had to pay R2000 each to rebook our tickets. Our tickets was booked by the travel agent in Pakistan and he confirmed our documents with Qatar before we made the payment .We went to Islamabad Airport only to find the same problem. This time they said Mr. **'s wife ID No is not valid. Mr. ** requested them to arrest him if he was carrying fake documents. They just ignored us. Mr. ** showed they his tax documents and his business bank and also told they to check which card he used to buy his ticket. They refused to listen.

Is Qatar Airlines saying that South Africa, Home Affairs and Standard Bank in our country issue fake documents to people. I don’t understand why I was refused to board. When I sent an email to Qatar office for info on why I was denied boarding they replied that I refused to board. I was not given a boarding pass and why was my passport attached with Mr. ** document. When I sent my complaint to Qatar they replied confirming with an email that Mr. **'s document was fake.

Mr. ** has received the original documents including his marriage and also confirmed with the Department of Home Affairs in South Africa his document is valid and his marriage is on the Home Affairs system. Mr. ** has a business in South Africa. His business is registered with (CIPRO). His business is registered by (SARS). He has a Prestige Standard Bank account. I am a South African and Mr. ** is my business partner. Our business has suffered a loss due to Qatar Airlines.

Ordinarily an airline should compensate in this situation (either cash or a free ticket) but all we got was a lousy meal voucher (even though the airline's website says we're entitled to compensation). Certainly the last time we fly Qatar. Not sure how they do so well in the Skytrax rankings (the message boards online have nothing but complaints). Probably the same way they won the 2022 World Cup.

We queued for more than one hour. Meanwhile, we witnessed a lot of angry complaints from other passengers. We started to notice a pattern: people could not understand why they were not on their scheduled flights even though they had been at their gates on time. By the time we talked to the staff, we were told that we had "missed" our connection and had to wait one day in Doha. We were transferred to a hotel with the usual phone call and meal vouchers. We spent the day in Doha and boarded our flight to Osaka one day late.

Some days later, I started reflecting on our recent experience. I looked online for complaints, laws, and regulations, and I finally understood what had happened at the Doha Airport: as soon as our inbound flight from Dubai got a little delayed, Qatar Airways gave away our seats. And, with the guise that we had "missed" the connection, the airline did not give us the compensation that we were entitled to for actually having been denied boarding.

Needless to say, I will never fly Qatar Airways again.

I bought a ticket that I needed to move one day further. I have been trying to make this change for 10 days now. "Manage my booking" - does not really allow you to manage your booking. Any half decent airline in the world allows you to make the changes online - not Qatar. I answered on top of the emails sent to me (none of which are "do not reply") and had no message of failure sent back and also no answer. There are no easy to find emails on the website to get in touch with customer services - I had to get this one from Wiki.answers - I finally sent an email complaining and got a, "We will get back to you in 48 hours" - That was 5 days ago and still nothing. I finally called up the office in the Philippines and find out that if I make a change, I have to go to the airport to make payment. What is the point of online booking if I have to go all the way to the airport for a US$100 fee.

Philippine customer service told me that maybe Singapore office can take payment on the phone. So I called them up - Only to get stuck on waiting lines of over 10 minutes (on a international call) while all agents are "busy". I finally managed to talk to the Singapore office. And they managed to "change my reservation" - but guess what? I still have to go to the airport to make the payment for the change - in a maximum of 3 days (I work! and I am not even in the country). After this same complaint to the person in the phone from Singapore, she sent me a form I have to fill in and send back so my payment can be done and I can avoid going to the airport - Of course with this I have to fill in a form, copy my credit card, copy my passport and send it all in.

For real! What is the difficulty of setting up your website so you can make changes online. Also try the "click here" on the site and it does not work. And the e-mail they give you is the one that they do not answer to.

The word exhausted does not describe enough how we felt. And the funniest part is that the staff gave us a card; written on it is an email to complain which shows the carelessness of Qatar Airways customer service. They didn't even bother to offer us a free upgrade or a free access to the VIP lounge. They didn't care about Qatar Airways' reputation. And when we requested to meet the manager responsible, they said he was busy. And the supervisor, after a long time of waiting, came to tell us that we need to wait and just left without showing any care. Well after I saw others like our situation in the airport but leaving for another country, I realized that there was no use of me talking. All I can do is not to buy a ticket from them ever again, unless they care more about their customers.

Here is my experience: I checked in at the Rome Fiumicino Airport. I asked them about the short time in between my two flights. They said it was not a problem and there was no need to classify me for "Rapid transfer". They gave me the boarding pass for both the Rome-Doha flight and the Doha-Chennai flight. My flight had a thirty minute delayed takeoff at the Rome Airport. My flight arrived thirty minutes late at the Doha airport. I transferred by bus and ran my way to the terminal passing through the security, and I was in time for my Chennai flight with the boarding pass in hand. There were still several people on the line boarding the plane and there were others who lined up behind me. I breathed a huge (short-sighted) sigh of relief.

When the agent tried to scan my boarding pass to let me into the Chennai flight, it showed an error. He was confused and asked his supervising officer (an Indian lady). The supervising officer told me that I have been bumped out of the Chennai flight as my previous flight was delayed! But I was right there at the gate in time with a boarding pass, and they were still letting other people in! Is this even possible in any other airline? Is it because they already sold my ticket to someone else? The supervising lady was rude and waved me away. Next, I went to the transfer counter. There was another passenger right behind me who was also travelling to Chennai from some other Persian Gulf country and who was also bumped out from the same flight.

I went to the counter and they put me in the Mumbai flight leaving in an hour and gave me a "ticket" on a Jet Airways flight from Mumbai to Chennai. I took the Mumbai flight and reached Mumbai few hours later. When I got out of the flight in Mumbai, a person representing Qatar Airways asked five of us with a similar story to stop right outside the flight. After unnecessarily making us all wait, he asked us to meet him after the immigration but before the customs check. He said he is going to help us with the Jet Airways flight. After the immigration procedure (which takes much longer in Mumbai than in Chennai), the same person was okay with meeting us after the customs check. He then took us all to the Jet Airways counter at the Mumbai international airport.

At that point, we were told that only one of us has a confirmed ticket in Jet Airways flight. Interestingly, this was the person standing behind me at the Doha Airport. I had no ticket in any Jet Airways flight to Chennai. The "ticket" that I got at the Doha transfer counter was only a "voucher". We were all asked to take the bus to the Mumbai Domestic Airport. There was an additional security check just to get into the bus. At this point, the Qatar Airways representative abandoned us. At the domestic airport, I went to the Jet Airways counter. I was put on a waiting list on the next Chennai flight which was completely full. All the later Chennai flights were also full. It was a huge mess at this counter.

As is common in India, there was no concept of a queue. People just go to the front of the queue. The person at the counter does not care. For two hours, all of us (except the lucky person behind me at the Doha Airport who got a confirmed ticket on Jet Airways to Chennai) were standing there at the counter frequently checking to see whether we could get on the next flight. I even tried to pay more to get into business class or just pay for an economy class ticket in any other airline to Chennai. All the flights were going full and the business class ticket was $500! After a tense two-hour wait, my waitlist got confirmed and I got into the Chennai flight. It was a middle seat, but I was not going to complain, not in India. Because of this, I reached Chennai at 9.30am instead of 3am. More importantly, I was put through tremendous stress and pain in dealing with Indian Airline representatives.

How could Qatar airways bump me out of a flight in which I had the boarding pass when I was at the gate in time? How can someone trust you? Would they bump people out of flights if others offer a higher price on the seat? I understand that flights get delayed all the time, and I am okay with the delay in the Rome-Doha flight. But I will never trust an airline that bumps me out of a flight when I am in time with a boarding pass. I will never ever fly Qatar Airways again.

When I arrived in Doha, I spoke to a Qatar Airways manager named Zsuzsanna to explain my situation with missing the flight and my issue with my United flight in Kuwait that I was going to miss since Qatar Airway rescheduled me for a 1130pm flight to Kuwait. Zsuzsanna told me it was Qatar Airways’ fault that the flight was late and Qatar Airways would cover the cost of hotel, transportation and any additional cost associated with missing my United flight. She gave me the website (tell-us@qatarairways.com.qa) to file my complaint/claim.

When I finally arrived in Kuwait, the United Airlines flight was gone. The NSA official called the Kuwait Airways manager to discuss my situation after my arrival. He would not come down to see me. He stated that he could not help me and the person in Doha was wrong. The next United flight back to the states was approximately 24 hours later. I was then left to figure out what to do on my own. I was forced to fend for myself because Qatar Airways completely abandoned me at about 2am in Kuwait. The flight was not late due to weather. When I returned to the states, I contacted Qatar Airways to resolve the issue, but they told me they could not help me. I was left out of money for the hotel, transportation and it cost me an additional day of vacation time. By the way, Kuwait is a very expensive place. Expect no assistance from Qatar Airways if any thing goes wrong.

At the check-in in Delhi, I was assured that I had been booked on two flights, Delhi to Doha (QR235) and Doha to London (QR17) as traveling with an infant, as per my original booking. However, when I boarded the second flight, after getting up in the early hours in Delhi and having taken a 4-hour flight followed by an exhausting 7-hour layover in Doha airport, I found that the seat I had been allocated at check-in was not a seat for someone traveling with an infant. It was an ordinary economy seat, not only having no access to an infant bassinet but having no extra leg room or space in front of the seat for the infant to move around in either. The staff on board said that since the flight was full, the only thing they would offer do to resolve the situation was to ask people who had been allocated seats in the seating area with facilities for infants if anyone would voluntarily swap their seat for mine. Of course, nobody was willing to do that. I was told that the reason for my situation was because family members of other infants traveling with parents/carers had been given priority over the seats with infant facilities at check in.

This meant that I faced a 6.5 hour flight with literally no space for myself and my infant to sleep or eat. Staff brought the other infants on the flight complimentary packages of nappies/toys but mine got nothing since she wasn't in the right seating area. I managed to eat a few mouthfuls of food by holding my tray above my infants head, since there was no room for both it and her to be in front of me, and she managed to sleep because I stood up for 3 of the 6.5 hours of the flight in order for her to sleep in our seat. I stood up near one of the exit doors, by the air attendant's pull-out seat yet none of the attendants thought to offer that I use the pull out seat until the plane was about to land. By the time I reached London Heathrow, I was so exhausted that I could hardly stand up, had to pay for a taxi home and spent the next three days in bed suffering a relapse to the illness I had had the week before flying.

I cannot believe that a company could be so lacking in compassion or customer service as to prioritize keeping family members of infants traveling with more than one adult to care for them seated together in the same row over giving an infant traveling with only one adult carer a seat where there is access to facilities for infants. If this is the policy of Qatar Airways, or any other airline, I would urge them in the strongest terms to change it and save others the horrendous experience I underwent. After all, had one or two family members of the groups traveling on my flight been seated immediately behind the member(s) of their group seated with the infant, this would hardly have impacted their traveling experience the way being crammed into a normal economy seat with no place to sleep or eat did for my infant and me (not to mention those around us).

I would suggest that people traveling with infants should either be guaranteed seats in the area with infant facilities or be alerted to the fact that the seats with infant facilities are overbooked ahead of flying in order to make an informed choice ahead of time as to whether they are desperate enough to get to their final destination to choose to travel in such discomfort. I complained to Qatar Airways both via inflight form, via the 'tell-us' email they gave me on board and via the complaint e-link on their website. It has been 3 weeks since the first of those complaints but I have received no response as yet.

So we tried to buy 4 more tickets from Argentina to Uruguay (very upset as it should not be a surprise for the customer when he spends over 3,000 Euros for a company). For some reason, our credit card did not work. After one hour of trying, we finally got our 4 new tickets. The plane was leaving 1 hour later, but nobody accepted to talk to us. They did not even pay attention to our new tickets (they even dared to tell us that what I was showing them hotel reservation without even looking at my iPad screen). They were closing and cleaning their counters and we were all there waiting for somebody to care of us. They were speaking Vietnamese and laughing. I felt like a real idiot, giving my money away to those disgusting people.

I asked to talk to a manager or anybody else able to help us out, but they told me that everybody was busy for the boarding and they won't come to help. I am still in Vietnam, my visa expires today. I called the main agency in Ho Chi Minh yesterday with a tourist's mobile and they briefly told me that I would have to pay an extra money (more than 1,000 Euros) if I want to fly today because tonight’s plane would be full in the economy class. I checked that on your website and they still had more than 6 seats available in economy class.

This is a real lack of knowledge and professionalism. This kind of people should not even exist in such a company if you really care for your customer service. What about my extra expenses, taxi, hotel room? Is it all? Is it the way Qatar Airways treat the customers? Is it the way a family with 2 young kids should be treated? What is going to happen with my visa? Why should I even pay an extra money and leave you guys mistreat my family and my wallet?

Not wanting the same thing to be happened, that time I chose to queue. The female crew which was on duty noticed my presence but didn’t offer me a priority. She, instead, gave a priority to an Arabian family (a father, a mother, and 3 kids age 10, 6 and 3) saying “We have a family here, let them pass… let them pass!” I looked at her, puzzled. How could she only give the priority to that family, and ignore a mother (without the husband) traveling alone, carrying a 1.5 year old baby and a big backpack? (My journey lasted 23 hours in total so I had lots of diapers, baby clothes, baby foods and some toys in my backpack). Is it because I’m not an Arabian? From my experience being 4 times in Doha, I noticed the Qatar ground crews were nicer and friendlier to Arabian passengers.

On August 29 (QR 81), I flew from Doha to Rome, and this time I was with my husband. When it was time for boarding, my baby was crying because he wanted to have some breast milk. My husband asked the crew if we could have the priority boarding so we could get into the plane immediately to breastfeed my baby. Guess what, he didn’t allow us to! He said we should get in line just like others. Frankly speaking, I really wanted to punch him on the face for his refusal. I always got the priority boarding everywhere in the world but in Doha! So there we were, my husband did the queue for about 30 minutes and I did my best to calm my crying baby.

Bassinet seat problem: On August 28, we departed from Jakarta to Rome (QR 673) and we had a seat issue for Doha-Rome trip. The ground crew in Jakarta told me he couldn’t give me the bassinet seat for the Doha-Rome trip using the computer system in Jakarta. But later in Doha, I could ask the ground crew to get my seat changed. Soon after we arrived in Doha, I went to the information center and they told me to get my seat changed on my gate. Since the gate was closed, we waited for about half an hour and when it opened (for another flight, not for ours), we asked them to change our seat, but they said they couldn’t do that since the flight was full. However, they said we could go to the transfer desk and ask them to change the seat.

Not wanting to give up, we went to the transfer desk. It was so full of people, and after 40 minutes standing in the line, we finally got our turn. The lady who was working on the extreme right desk that night (it was past midnight, and I feel so stupid for not remembering her name) told us there was nothing she could do since the flight was full. It was unbelievable. That lady was a big fat liar, I should write down our conversation to make it clear how bad the Qatar Airways ground crew in Doha.

Me: (Overwhelmed) Thank you so much.

When we got in the plane, we found out the seat #43 is a regular seat. I asked one of the cabin crews if I could move to the bassinet seat. I also told her if the bassinet seats were all occupied with infants then it was not a problem, but if there were adults sitting there, then the seat should be mine. To make the long story short, several cabin crews were involved, trying to convince us to stay where we were because there was nothing they could do, but how could we sit in a regular seat with an infant on our lap, for a 6 hour flight? We could barely move! And what was the use of requesting bassinet seats months before? I was so pissed off! That was the worst flying experience ever!

I got fooled by a big fat liar ground crew after doing a 40 minute queue. Then, I got refused for a priority boarding so I had to queue for another 30 minutes with a crying infant. And in the end, I didn’t get my bassinet seat and the cabin crew didn’t do anything to help. So, I told them to just ** off because I was sick of them. It worked! After seeing me mad, a cabin crew named Mr. ** (I suppose he was the head of the cabin crew) tried to calm me down and asked the passengers who were sitting in the bassinet seats to switch places. They were unhappy, of course, but we thanked them anyway.

And surprise, surprise, all the bassinet seats (there are 4 bassinets in total) were occupied with adults! My baby was the only infant on board, yet they gave the bassinet seats to adults instead. Requesting the seat was useless; asking them to change the seat politely was useless. You have to show them your anger in order to be respected and that's a shame!

Burgundy membership inconsistent policy: My husband and I have a privilege card and last year, we collected 80 Qpoints (on September). I know that you have to collect at least 50 Qpoints to be in the Burgundy level, but we forgot to ask for it. And in January 2012, our Qpoints was 0 again. This year (on August) we also collected 80 Qpoints and yesterday (September 26) my husband’s burgundy card arrived at home. I tweeted Qatar Airways, asking why we didn’t get burgundy membership last year, despite the 80 Qpoint that we collected, but they were useless. They just told me it was automatic and I should send email to Qatar. If they had given us the burgundy membership last year, we could have obtained the Burgundy Facilities on our previous trips this year.

Second day, they submitted me for a blood analysis outside the jail in a local clinic and then turned me back in jail. About 24 hours later, they asked me to make my deposition and I explained that I did nothing. They asked me if I had any alcoholic drinks. I said yes, but that was served by the airplane steward himself. After 36 hours, they sent me to the court. I stood in the court and they asked me what happened. I said that I don’t know much and that this must be a misunderstanding. The judge did not speak much, expected that I did drink alcohol in the plane, and had some argument with Mr. **, a steward in Qatar Airline. And I did use drink from Tax Free?! I did not know which tax free they talked about, because I did not have any boarding pass yet in Doha to access tax free, and I did not pay any drink in the plane. I also asked the judge to tell me if they found any alcohol in my blood analysis. And he said no, there is no alcohol in the blood analysis; therefore, he’s ready to send me free, but I need to pay all cost related to my arrest: Visa entry cost, blood analysis, and some local cost (equal to 1000 QAR = 220) which I accepted to pay.

After 40 hours, I was sent by the police to the airport without a boarding pass. But even when with the police, it was not easy to get me back to the transit zone. The local police then later managed to get me a boarding pass for a plane which already left 3 days ago (just a formality). The local police delivered me with my passport still in their hand back to the Qatar airline security, which in turn delivered me to the transit zone, where I was supposed to continue my journey to Dubai. But I was again surprised that I can no longer use Qatar airline (blacklisted); and if I wanted my passport, I needed to pay a ticket back to Finland with any other airline! Well, I refused to pay any cost related to my trip as the Qatari judge already gave me a paper that says I’m innocent; and they must pay the cost for any destination they wanted to send me, but that destination should be either Dubai (I’m a resident) or Finland, where I’m a citizen. The Qatar airline personnel definitively did not know the rules and did not know how to handle it; they just knew that they should not return to me my own passport and I should not use anymore Qatari airline. That’s all what they repeated to me for another 24 hours whenever I asked where I could sleep, or if I could have my luggage to change my clothes. They did not have any answer at all.

Most of them in Qatar Airlines told me contradictory information about how to get out of this situation where Qatar Airline serves a drink and then make you a visa to face a judge for drinking. This is true and I have all the proofs (I sent it to the Finnish embassy as well). Only after 24 hours in the transit zone and basically after 3 days since arriving to Doha, that they allowed me to continue my journey to my final destination; and I had to pay the ticket myself. This is my complaint. I hope I can get some answer from Qatar airline or from Mr. **, flight attendant in QA in duty from Stockholm to Doha on the 22.08.2012 at 11:10.

Service on the whole was a poor show ( Singapore Airlines/Thai Airways / Northwest, 20 years back served 4 times on the Tokyo-Chicago route). For some reason, in spite of front row seats, we were served last! The only time we saw the cabin crew was when the meals were being served, lots of short pourings (they want to take the drinks home) when soft drinks (especially Coke) were being served. I did not get the glass of water I asked for when the blankets were being collected.

Do you reply back on our comments?

For Qatar Airways or the QA staff, it is maybe easy to inform us on the spot without considering the impact on us since we are 7 passengers (2 adults, 4 children and 1 infant)! No earlier notification for the flight cancellation? We could have stayed at our hotel to avoid the hassle and trouble we went through that day! I'm really disappointed with the quality of service! I think this will be my last flight with Qatar Airways because of this experience and this is the only thing I can do from my side to feel that the cost/compensation of my family's tickets is not worth it.

They refused service at the ticketing counter in BKK and refused service at the Doha contact center. They said rebooking shall be handled by BKK. The BKK ticketing counter did not find my reservation/ticket without me providing the electronic ticket number! Service is poor, poor, poor. If you like smelling farts released by fellow passengers from areas where farting is considered an amusing pastime, please find the nearest way to Qatar Airlines!

I went to the toilet, which was close to the kitchen between the first and economy classes. The toilet was disgusting; someone had fouled all over it. I was nearly sick. The air hostess was clearing the trays after the meal, and she just said she would clean it. I just told her to lock it, as she was handling food. Either of my group went to the toilet for the whole duration of the flight.

I have flown many times with Qatar Airlines, and I have always rated them one of the best. I know you cannot choose your passengers, but I think the reputation of the airline is under question after my experience. I also had a cold breakfast (I have never had a cold breakfast in all the years I have been traveling). The staff was very nice, and this isn't a reflection on them; but I feel that they had their hands full!

From airport, we were told to make the reservation again and go to Qatar Airways office located in Blue Area, Islamabad. When we got there, the lady at the counter was so rude. I asked for a manager or someone who can help, then I was told that he was busy. I spent 2 days there and they charged me $1400 extra. They also charged me for no show and changing fees even though none of them was true. But unfortunately, I got ripped off badly by the well-reputed airline. Not only that my wife and young children spent the night at the airport, their feet were swollen for standing an extended period of time at the airport.

I paid extra for transportation and hotels as well as to the airline for the same service. The Manager Mr. ** has a very loose administration. Two people working at the counter have no respect for customers. It would be very kind if I could get a refund of my money which was extra charged from me. I have the details for everything.

I, myself, have taken these things before too in other airlines. My friends too. If they couldn't, why did the staff make us go 3 rounds and waste effort and money, and at the end didn't allow us? They were talking as if taking a vengeance on us because we went to the authority. At the end, my parents were tired and frustrated, somehow wanted to leave. My wife and kid too. This was the first time I had such an experience with any airlines. Before we came here, everybody were telling my parents Qatar Airways has very good service and flights. Even I told them from my previous experiences when I traveled for business to Doha, Dubai etc. All the staff there, especially one Filipino girl and an Indian guy who seemed to be a very close friend of this girl seemed to be behaving as if we were traveling without paying for the tickets.

I have tickets booked on May 2nd to Trivandrum and me and my family coming back on June 3rd. I am thinking of changing my tickets to some other flight even if I have to pay some more money. One thing I have decided, no more travel in Qatar Airways. These staffs are ruining the image of the airlines. Staff, whoever it is, should first learn behaving politely with customers. Learn that customers are your guests and they only give you business. I will give maximum publicity to this through mouth and media so that no such experience happens to others. No need to behave like servants to customers, but at least don't show such faces at them.

First problem - When we checked-in at the Colombo (Katunayake) airport on the 19th of February, we were both given invitations (color-coded burgundy) to the Premium Lounge for our transit in Doha (presumably on the grounds that I held a gold card and was on business class). However, having arrived by coach at the Premium Lounge in Doha, we were told quite curtly that Colombo had made a mistake, and my husband who was traveling on economy would not be allowed to enter the lounge. We were directed to board another coach and were sent to the economy transit terminal. The treatment we received, having been given invitations to the Premium Lounge and with me being a gold card holder and traveling on business class and not being able to enter the lounge with my husband who was traveling with me, was, to say the least, extremely inconsiderate and inhospitable, and we felt very inconvenienced and badly treated particularly because we did not, in the first place, request any special concessions.

This experience left us feeling quite the reverse of the way in which they portray and advertise their treatment of frequent flyer members. To be asked to leave one’s spouse out and enter the lounge is, you would admit, very crude and uncouth. They may need to re-think their policy on gold card holders when they travel with their spouses, or at least, give discretionary powers to staff serving on their so called elite service portals.

Second problem - On our return journey, when we were going through the gate in Doha to board the Doha-Colombo flight on the 26th, the lady officer at the boarding gate stopped us and wanted to retain my husband’s hand luggage to be put in the hold on the grounds that the aircraft was small, and the flight was full. She bluntly refused to reconsider her decision in spite of my husband explaining to her that his medicines and other important personal belongings were in this bag, which was of the standard size and weighed not more than 7 kg. She rudely provided us with an alternative which was to put my own hand luggage in the hold, knowing well that I was on business class, and despite our showing our gold and silver cards.

When I asked her the reason why we cannot keep our hand luggage with us, she said that the flight was full, but in the same breath, she said that both cabins had empty seats! The flight in fact, was not full. The officer said that she has been instructed to follow this procedure by the supervisors. However, when I requested to speak to the supervisor, she did not respond and instead kept insisting firmly that we submit the bag. As we came down the escalator we saw a large number of economy class travelers carrying not one bag but two quite large pieces of baggage to the aircraft! It was obvious that the officer arbitrarily decided to determine who should be eligible to carry hand baggage.

We were appalled at (1) the rudeness of the officer at the gate; (2) the fact that our gold and silver cards meant nothing at all, and if anything, we were being discriminated against; (3) the ad hoc and unjust treatment that was being metered out to us. This is not the first time this situation arose. When we traveled about one and a half years ago, we faced a very similar situation in Doha. You will agree, we hope, that both problems arose as a result of unresponsive behavior on the part of their staff, which could have been avoided by a mature understanding staff member. I would like them to know that I feel strongly that the treatment we received at the airport in Doha did not befit any traveler, leave alone a gold card member of the frequent flyer service traveling on business class. We were not treated with dignity as any passenger irrespective of the class of travel is surely entitled to. As regular travelers, my husband and I urge them to look into both these problems and remedy them to maintain the good name of this airline.

Now, sir the main problem when I was in Karachi is that I have two bags as luggage when I left Karachi. When I reached Guayaquil in Ecuador I received my one bag but I have not received my other bag. I made a call so many times in Doha. He said my bag is not in here. When I contacted Karachi he said the bag is not here. When I contacted Buenos Aires he said bag is not in here. So where is my bag? I have so many important things in my bag. Please help me and send my bag to my last destination in Guayaquil in Ecuador. Please. God bless you.

On 15 Feb 2012, we decided to ship our goods from Tehran to Karachi. First of all, we decided to ship our saffron by Iran Air with too cheap coast of ship, but after consulting with others, we understood your line is more reliable, also more trustworthy. So, we decided to work with your airways. As a result, we did not get any payment from our customer (Union Traders) in Pakistan, before shipping (15 Feb) we confirmed with your Iran office that never give the goods before our order. When your office confirmed with us by letter on 16 Feb, our goods ship to Karachi (157 IKA 1710 66 33).

After ship, we contacted with customer that according to our PI, you have to pay and after that, we will send your origin documents for clearance of the goods. But he did not answer to us and after 6 days, asked the Qatar office to reject our goods, also informed them we will pay all of the fees, and they told us after 5 days, your goods will be back from Karachi. We waited for 3 days, but they called us that they released our goods without our order.

Finally, we lost $84,000.00 and other payment for this deal. We could contact with your manger of Iran office (Mr.**), he listened to us carefully and read our documents. He Is really a nice man, a modest director. He asked us to wait for 48 hours despite we complained by 3 ways. (General Aviation Inspection Authority, Court, Iran Chamber of Commerce)

And today, time has expired. And I am waiting for your response. According to our clear documents and barratry of your staff, this mistake must be solved by Qatar Airways as soon as possible.

On my return flight, I checked in at the Qatar desk at Colombo. The desk agent stated that he could not tag my bag up to Denver since his computer only displayed Washington IAD as my destination. I showed him my itinerary and explained to him that my booking was to Denver and that my baggage had been ticketed to Colombo from Denver. But he stated that he could only check my bags up to Washington IAD. I was aware that I had to clear customs and immigration at IAD and would have to collect my bag at IAD, but like other airlines, I wanted Qatar to tag my bag up to Denver. Their refusal or inability to tag my bag to Denver, shows that either Qatar does not possess a computer booking system operated by ordinary airlines, or that their gate agents are terribly inefficient.

My check in at Colombo on Nov. 21 was completed 2.5 hours before departure. The first leg of my journey was from Colombo to Doha, and no reason has been offered as to why my baggage did not make the plane from Colombo to Doha. I got connected in Doha for my flight to IAD. At the Qatar desk, I explained to the agent that my bag should have been checked to Denver not to IAD and asked her if she could change that tagging. She said she could not and that her computer showed my flight only to IAD. I gave her my itinerary and explained that it is not the case. She said I would need to collect my bag at IAD and check it in again for Denver. It was never mentioned to me, either at the desk or by way of announcement, that my bag has been missing or been delayed in Colombo.

The flight from Doha was delayed by nearly an hour and arrived in IAD only at around 4:00 pm. This was too late for my scheduled connecting flight to Denver, on United 407 at 4:10 pm. After standing around the baggage carousel for nearly an hour there was an announcement through the public address system asking me to report to the Qatar desk. I did so and was informed that my bag has not arrived. The desk agent informed me, along with a number of others, that our baggage was delayed in Colombo and would only arrive the next day. They told me that I was informed of my baggage delay in Doha.

I protested and denied any such notification. They were deaf to what I stated, and seemed clueless about my connection to Denver and were very unhelpful. I had to participate and speak at a conference in Denver the following morning and needed to have access to my clothes. My bag was delayed entirely due to the fault of Qatar, and the least they should do is to offer me compensation, like what other airlines do, to purchase some clothing. They have refused to do so.

Moreover, I had missed my scheduled connection that arrived in Denver at 6:07. The next flight to Denver departed after 10:00 pm and arrived in Denver well past midnight. My final destination was Boulder, and there was no bus or Super Shuttle running to Boulder at that time. I had to take a taxi that cost $100.00. It also left me physically shattered and emotionally exhausted following upon nearly 48 hours of flying, and the delay in the arrival of my bag.

d. Consumer Relations have denied all my claims to compensation.

5. My advice is don't fly with Qatar Airlines. Don't believe the hype, don't believe the slick advertising, and don't believe that the World Cup was fairly won or will be a good event. 5 star, no way.

Due to some issues with our visa, we had to return back from Egypt. During our journey we had an unfavorable experience with the staff of Qatar Airways. We were 22 people traveling on that particular day. We were not provided with food on board. When we tried to reason, your staff spoke to us rudely and we were insulted in front of others. We were told that the ground staff instructed them not to provide food for us. I believe that once we are inside the carrier, we are your guests and it is your duty to ensure that we are provided with the necessities that satisfy our comfort.

Our company, gets 50-60 tickets from your airlines monthly. We never had such experience before. Please look into this matter. Hoping for a favorable reply.

Awaiting a favourable action,

and of course i bought a very small stroller a umbrella size stroller, just for this trip.

The flight from Abu Dhabi to Doha was ok they agreed to board the aircraft with the stroller as an exception to my case and seeing that it is a very compact stroller.

Doha - Madrid of course the trip got delayed for a non anounced reason, the ground staff were really rude!!!! They did not accomadate us, neither did they sympathisize that we are 2 women traveling with 3 babies and on top of all that they have bombarded us with questions why do we live in spain and made us go to security knowing that we have permenant residences in spain since the 80's!!! it was very humilating and disturbing to be treated like criminals knowing we also have children with us!!! when it came to the strollers they replied by saying they aren't allowed which is understable to my sister, but for me how would i manage to take care of two infants with out a stroller knowing that my final destination is malaga.

So i asked if they would supply a stroller or tranportation from the gate to our terminal once we board because we were already late because of the qatar airways delay in Doha and they also said no we cant so i finally said can i alteast get my stroller at the gate and they promised that i would get it if i ask for it before i land so i did and ofcourse no one helped fromt he crew. and once i landed i asked for it and they said you have to get on the belt!!! so emagine the hell i went through 3 kids 2 adults no strollers!!! and no help what so ever from qatar airways to make up for the delay because we have missed our connecting flight!!!

We lost the connection because if the delay. We were running with two infents and a child between terminal 1, terminal 2, terminal 1 again, then terminal 5 and no help what so ever, no much chairs in the airport. The Qatar airways office in madrid is a disadtrous!!! We waited for 3 hours looking for our luggage and to check our next available flight to malaga. And it doesnt take a wizard to do that!!! after three hours we were tired exausted and furious! No strollers No Luggage No flight!!! They qatar airways clerck claims there were no flights for two days but later on we found out that there were flights available!!! Such a waste of time of energy and simpley money!!!!The clerk gave us a wrong number when we asked her for her contact number to follow up n our luggage!!! i will keep it to QATAR AIRWAYS and your imagenation to picture the rest.

we ended up going to Malaga by Train on our cost. and untill this date we did not receive the strollers and no one has contacted us. We have recieved our luggage from span air but no strollers yet. it's been a week now!!! Qatar airways has made this trip the worst trip of our lives!!!

For those that, like me, have had unpleasant experiences with credit card, this system is ultra-safe, generates a temporary, virtual,one- time-use, credit card number for single purchases or transactions; as soon as used, that number is deleted from the system and cannot be retrieved. They are called "substitute credit card numbers", or "controlled payment numbers."

MBNet is, precisely, a Portuguese provider of controlled payment numbers. No fraud, no scam, it is a perfectly regular and safe means of payment if only Qatar had cared to verify. Anyhow, our tickets had been validly paid for in full, everything was legal, we were at the airport on time, holding valid identification only to be told that we could not fly because we could not produce the plastic thing itself, the credit card. I had seen the notice about the requirement to present a credit card but the fact is that this was a different kind of payment, one that they did not recognize for a virtual credit card payment. If according to their policy, this type of transactions are not accepted because they don't know what it is (their bad, I must say), then they should not have accepted the money! No physical credit card could be produced because there was none to begin with.

We were left on ground while our money is safely in their pockets now. Unspeakable. Qatar Spain alleged "security reasons" for not allowing us on board and I fail to understand how leaving a couple of their customers (who had paid for their tickets and were holding valid ID documents) behind could be taken for a security measure. I fail to see, what were they "securing" us or the airline from I have been told that many airlines around the world have this kind of policy in place, but quite frankly, I have traveled with quite a few including Air France and have never had a problem.

I find this to be the most absurd, unfair, idiotic, bureaucratic, dim-witted measure I have heard of. What happened yesterday in Barajas makes the adjective "Kafkian" look puny.

I then checked with the immigration officer in charge and he advised that so long as you are going to your country it is not a problem to travel on an expired passport. I then went and checked with Sudan Airways and they advised that they would not deny boarding if you were traveling with Sudan Airways. Of course, I have no problem renewing the passport but the issue is that they have forfeited my tickets and advised that this is now considered a no-show and you now have to purchase a new one way ticket as I didn't cancel the booking 3 hours prior to departure, and that this is highlighted in their terms and conditions. Please advise what I can do.

When we arrived in Athens, to top it off, our baggage was lost. The staff at Qatar told us that they could not contact the train station, so we would have to just go to the train station ourselves and try to get on with the tickets that were now one day late. Because it was Christmas, there were no seats on the train until the 29th of December. We ended up being stranded in Athens for 2 days and finally were able to get a flight from Athens to Sofia on Christmas morning.

I tried inquiring about paying for a hotel out of my own pocket, but I was again even denied this information! The upshot of all this is that I was forced to spend 19 hours staring like a mad thing at the floor of an airport terminal! I had flown Qatar before this and thought their service was good. However, I, along with numerous friends, work colleagues and relatives to whom I have explained what happened to me, will not use this company ever again after the kind of appalling service I was subjected to. I hope you will agree and can review any flight arrangements you have made now and in the future with this company.