Qatar Airways Reviews

Sadly I stopped utilizing my frequent flyer miles with Emirates and other reputable airlines and Emirates Airlines had been by far the most exceptional airline and customer service in this region in my 12 yrs of living in the GCC. I pay more money for flights with Qatar Airways in hope to redeem some benefits from all my miles - all I wanted was an upgrade as I am pregnant and felt that the swelling in my feet would be minimized if I had raised my feet. Anyway to date I have not heard anything back from Qatar Airways and I am extremely upset as they have not even attempted to resolve this matter.

Secondly, I got to Sao Paulo in Brazil and a photograph of the data page of my passport (and that of other passengers that are NOT Brazilians) was taken on a personal mobile phone (NOT the usual airport scanners) by Qatar airways ground staff. Someone on the line behind me inquired why and the response from Qatar staff was that it was standard procedure and required by the police in Sao Paulo. I wonder why the airline (Qatar airways in this case) should perform the duties of an immigration officer at point of entry into Sao Paulo after all passengers filled a landing form, and the use of a personal phone and NOT the usual document scanners at the airport? Besides, I (we) still had to go through the normal immigration process with a Brazilian immigration officer before entry into Brazil. The phone could be handled carelessly, or even misplaced, and then my personal information gets into wrong hands and I will have to deal with the issue of identity theft. I have travelled a bit (USA, UK, Ireland, Dubai, France, South Africa, Canada, etc.), and there is nowhere in the world that my data page information was taken on a personal phone (aside the airport scanners used at point of entry) by immigration or the airline.

On further inquiry from a friend who came into Sao Paulo on the same day as me, but on another airline (South African airways), said there was nothing of the sort by her choice of airline. Thirdly, on my return leg to Lagos on November 15, 2014, I asked Qatar airways staff (Hannah/Anna) at check-in at Sao Paulo if I could pay for my hotel accommodation at transit in Doha (since I was told earlier that my promo ticket was not entitled to free accommodation). She said my passport was not entitled for a transit visa at point of entry, this was very annoying and very different from what I was told by Qatar airways staff on November 5, 2014. I had to wait another 8 hours 30 mins in transit at Doha airport before connecting to Lagos. All in all it was a very horrible experience with Qatar airways on my trip to Brazil. I didn't get the 5-star customer service experience they brag about.

A customer care officer from Qatar airways - Redha ** replied saying as part of a security measure which has been into place since 2010, scanners and Mobile devices (belonging to Qatar Airways) have since been used in aid with the local Authorities. I don't believe this to be true as this was only peculiar with Qatar airways, a friend flew into Sao Paulo on the same day (November 6, 2014) but on a different airline (South African airways) and there was nothing of the sort.

"As regards to accommodation in Doha, please note that Qatar Airways will be pleased to offer a convenient transit hotel accommodation for customers who face extended transit times in Doha en route to their final destination. This service is available on a paid or complimentary basis depending on eligibility. You may be eligible for transit hotel accommodation in Doha, if you meet the following criteria: Are travelling with Qatar Airways. There are no Qatar Airways flights with immediate connection (for the required date of travel irrespective of fare level or availability. You have a transit time of between 8 and 24 hours at Doha International Airport. The type and level of airfare that you pay will govern whether you will receive the service free of charge (complimentary) or if you must pay to receive this service."

I met all the four (4) criteria highlighted above and I did not enjoy the complimentary accommodation, neither was I allowed to pay when I asked to pay my hotel bill at Doha on my return leg from Sao Paulo to Lagos. There was only one flight from Lagos to Doha to Sao Paulo which had an 8hrs 05mins transit time in Doha; on the return leg Sao Paulo to Doha to Lagos, there was also only one flight on that day with 8hrs 35mins transit time in Doha.

Qatar airline has no regard for passengers, or even their own airline policies. There should be a regulating/sanctioning body that monitors airlines, and caters for customers complaints. Right now they are just invincible!

Definitely we need the existence of such experts and decision makers to act in such international organizations for keeping nice impression and clean reputation. It is a great pleasure to be impressed and proud to Mr. ** performance, his excellent attitude, and for his concern in respect the customers services issues in a large space of responsibilities I believe drive excellence and to make of him a real leader. Absolutely he is the perfect person for the perfect place.

Flight # 1 was delayed. Still it was assured in new york that flight will make up for time lost & next connection won't be missed. After arriving at Paris, my mother, sister with my daughter & 2 carry-on bags were able to reach the gate after running, taking a bus from one terminal to another. Flight did not leave the gate yet. It was there for sometime. But nobody was able to board as Qatar staff was saying they are late. There were another 45 passengers stranded with similar situation asking Qatar staff to help. They saw the flight fly. Connecting gates between flight was not open as well (This would eliminate time to come to arrival & then back to airline gate). Qatar staff was saying "We are not responsible for the delay of flight # 1. So contact american airlines to help you." They were not willing to answer on checked-in baggage as well. Luggage was tagged until final destination.

America Airlines staff was not cooperating as well because next connection is from Qatar. At the end my sister started crying after almost 2 hours & they got her flight rescheduled. But still nobody was willing to help her understand what will happen with the luggage. I was told Qatar is excellent in customer service but I have experienced otherwise. I would not recommend anyone to fly Qatar ever. You are never assured of what flight you are going to board & need to figure out everything yourself if connecting flight is delayed. Behaviour of Qatar staff for rude implying passengers were flying the aircraft & they reached late due to their own fault.

The first time I flew with Qatar airways they allowed me to pray. British Airways, Lufthansa, SAS, Norwegian and United Airlines all allowed me to pray. It only takes about 4-6 minutes. Qatar airways is discriminating and breaking the first amendment. They made me very upset and caused me extreme mental anguish. I am very hurt. I value freedom of religion. My Saudi friend and his wife were praying and they were shouting at him. I have sent my complaints to CAIR, BBB and US DOT. Qatar has replied with a "safety" excuse. If it really is a safety issue, then a place to should be allocated.

At 5pm I made my way to ticketing as it was seemingly unlikely the plane would board and wanted to be rerouted to get to my destination but they simply refused to do so and told me to wait until they could check with Doha. Since many of the flights to London/Paris/Amsterdam were leaving soon I urged them to reroute me. After another hour I was told I was too late all flights were closed or full so I had to be put into a hotel. Their attitude was one of not caring in the slightest about my work/leisure plans or how much a delay meant to me. No apologies, no offer of an option from a nearby airport, nothing.

The following day, 27th October, again I made my way to the gate for boarding at 1:15pm to again be told it had a technical issue. By 3pm I went to ticketing who were most unhelpful again. They took over 20mins each for the 3 passengers in front of me, had only 2 working and a queue of 60 behind me all wanting to be rerouted, many of whom had been waiting over 26 hours to board. By 4:30pm we were told we could be rerouted but the plane was now boarding to Doha and they could not guarantee other flight connections if we were to be rerouted. In addition, I was told I would make my Doha connection. Not the case! I rushed to the gate to find it wasn’t boarding at all, still waiting to do so. To make matters worse my connection in Doha was also missed and I went on a later flight the following day (28th October) so ended up 28 hours late.

Qatar Airways had no consideration for myself or others who did not board and suffered a delay much longer than normal. No offer of other options and a second plane brought in from Doha to have the same "technical issue" makes me wonder what they forget to check in Doha on their aircrafts. I have emailed online and also from my personal account, no response or confirmation of even receiving. I am fully prepared to utilize the UK law to pursue this and next writing a letter stating the delay, effect, quality of experience and staff from Qatar Airways.

I reported to local Qatar Airways Office about my loss immediately. They gave me 3,800 BDT as compensation to buy my necessary things like clothing and making phone call and promised me to return my belongings as soon as possible. They delivered one of the bag on 14.10.2014 and the another one on 16.10.2014 but the unfortunate thing is my all valuable belongings (my phone, money) were gone. My lock was broken, my things were broken inside the bag. Now I don't have money to spend for the rest of the month. I even don't have a phone. I am using other's phone to contact with my family.

However during the flight, I investigated. There was a lone passenger in the bassinet seat across the aisle where we had our original seats. QATAR airways could have moved this single passenger to where I was moved to. My replacement seat is a middle seat while my wife was seated behind me. As most travelers know, aisle seat have more room than a seat in the middle, why not move the single passenger to my wife who was given an aisle seat?

My complaint: I don't mind giving up my original aisle seat if all the bassinet seats are full. Why move me and my wife when there is a single traveler across the aisle? I have never experienced any such insult, "tearing up one’s boarding pass" without first explaining the situation and seeking my permission before changing my seat. I read in QATAR AIRWAYS web site, they deserve the right to change passenger’s seat. Well, they can write whatever rules that pleases QATAR AIRWAYS, I vote with wallet, never will I fly QATAR AIRWAYS. I used to be a "SOLITAIRE" frequent flyer with Singapore Airlines. I have seen Singapore Airlines stewardess squatting down and asking politely passengers whether they would be kind enough to give up their seats so that they can accommodate travelers with babies who require bassinet sets. QATAR AIRWAYS, you can be rude and write whatever rules you want, I VOTE WITH MY WALLET.

Another Australian couple flying from Perth, and on the same tour as ours also had their boarding pass shredded. That makes two couples with similar rude experience from QATAR AIRWAYS. On the return flight, QATAR AIRWAYS had to dump fuel immediately after take off and land at Istanbul airport. Only reason given was technical problem. Well we missed our connecting flight in Doha. We were issued a meal voucher of less than USD10 each. Doha canteen (not restaurant food), are extremely expensive. Another insult, if you are not willing to spend more, then provide airline food to your passengers instead of miserable meal vouchers. I have reason to suspect due to heavy price discount QATAR AIRWAYS plane maintenance is suspect.

I made a compliance on the Customer Service (free number) and they send me an email about the short number of persons in the call desk. Last Monday, I called two times and waited more than 40 minutes! And nothing... the automatic front get your call, and you have to wait more than 30 minutes, and the call fall again. Today now, I'm waiting 38 minutes in the same call, and NO ONE answer the phone... they attend automatically, and you have to wait this time!!!!

How can you permit this service with your name, so important and representative, with a huge amount expenses in advertisements? I checked on Brazilian website about complaints, your score is TERRIBLE! Check yourself **. Your office center here in Brazil is putting your name in a garbage...

On his return journey from Dallas to Bangalore the climate condition was bad so I did call the airlines to check with them on on if the flight was on time ..and on on I got the same reply saying that the flight was on schedule, even at the airport an hour before the flight departure time I did check with the airlines staff if the flight was time, they said it was on schedule. After 2 hrs I checked online if the flight was on time to my surprise it was delayed by 3 hrs 45 mins and then when I called the customer service to check about the connecting flight they told me that he would be put on a flight the next day because of the delay. I was furious and asked the customer service representative why was it that we were not informed about the delay inspite of having all the contact info with them none of us were informed about the cancelled flight and delay on his on journey and neither on his return journey. The representative says that they did not have information about when the flight would land until it landed.

My question is how can an airlines run without information. When I asked the representative to repeat something I couldn't hear, the representative says that she will not repeat ...and was very rude. Is that the way they answer to a customer, when I am concerned about my old aged father who is diabetic? How can the airlines not have information about the flight even 1 hr before departure? Ultimately he couldn't get on time to Doha to board his connecting flight and again had to wait in Doha for one full day because they say they have only one flight that goes to Bangalore. He had initially booked his ticket for a certain date because he had to get back to work the next day and more over his leave was sanctioned only for 3 weeks, in which Qatar took away 2 days. Overall my father had a horrible experience flying with Qatar airlines.

At customer service they said that we would have to wait for another 5 hours for a flight to Athens and then take another transit flight from there. There was no fault on our side here, the flight arrived a little late due to the bad weather. But honestly Qatar airways should have waited just another 15 minutes. I am saying this from my experience at Emirates, they waited for an hour with a very similar situation. Not only was this gruesomely tiring, we wasted a whole day. We left India at midnight the day before and we arrived at home during midnight. Isn't this very unfair behavior from Qatar airways? When we told the attendant at customer service that this was our worst experience and that we would never travel on Qatar airways, she simply told us to travel on another airlines if we were unsatisfied. I've never seen customers being treated in this arrogant matter when they're not at fault.

On Qatar flight 004 from London to Doha on February 20th, 2014, there were passengers behind my row who were standing as the plane began to taxi. There were also large pieces of luggage in the exit rows. I wrote to Mr. Al Baker about these serious safety violations and his response was that I am lying (with what motive only the higher power knows!). In all of my years of flying I have never encountered a worse airline.

In addition to the safety issues they are disorganized and mostly unfriendly. They also fail to honor any of the rules for Premium One World passengers such as early boarding. The flight was a horror in every way and of course as I have been invited by Mr. Al Baker to refrain from flying Qatar in the future, I will do so and use my connections to influence as many others as I can. Not to worry Mr. Al Baker, there is a limitless supply of passengers and your crew never make mistakes and if they do, they would never think to cover them up! Fly Qatar at your peril my friends!

Later after almost more than 24 hours we heard he was take to custody from airplane as he was smoking. But we are hundred percent sure he never smokes and then he was driven 2, 3 hours away from airport handcuffed. He was not given even a water to drink as he was not well and under medication, and he had all medical report carried with him as well. Then finally when he was brought back to airport after 1 day he was again told to buy a new ticket. Isn't that too much mental harassment, kidnapping just imagine what has gone through to a family. It was one of the worst time of my life and when I wrote them even they don’t know. They have to say sorry for all the trouble. I won’t recommend any of my friends and family members to this airlines.

I attached my baggage tag and asked Qatar Airways answer me to avoid me publishing it in news and media and ask for legal issues. BUT AGAIN THEY DID SIMPLY NOT CARE. I am sorry to say that QATAR ground services for business and first are after new airport is changed to the most worse and I will not use your services or will never recommend to others if you do not make old services and language available for business and First class travelers.

After about half an hour, he found the transaction but again told me I couldn't have the ticket because they don't accept debit cards. Then he informed me that there was no way he could refund me over the phone and that I needed to go to the office in Deira City. This is an hour's drive from me. I said how I thought this was completely unacceptable to which he replied, "Have a nice day sir, goodbye", and put the phone down. So I went to the office and waited in a queue for 20 minutes only to be told i was in the wrong queue . After another 40 minutes, I finally got confirmation that my card would be refunded - but not for 30 days! This apparently standard procedure on refunds? I argued that it wasn't a refund as I never received a ticket.

I can't believe that this is the way Qatar Airways treats people and the way their online system works. At the time, I was a gold card member due to the amount of travel I was doing with them, and to be fair I had no real problems before. I sent a mail to the Qatar Airways complaining but never got a reply. That was the last time I used them.

After I reached Mumbai, I was in the luggage belt for 65 min and informed the ground staff that I could not find one of my luggage (Samsonite, 23 kg wt, navy blue color containing important documents, certificates, money, garments) and they said my luggage did not reach Mumbai from Doha...Is this the way a 5-star airline should behave? In the QR 556 flight, one passenger got epileptic attack & being a doctor, I took primary care of him along with other crew members.

Now due to your inconvenience...

D) So much of harassment, from your side.

Please take some necessary action, enough loss of mine due to your uncooperative staff. I am upset about my luggage and kindly let me know who/how would I be compensated for all what happened.

Please let me know which Government office should I contact so that they can investigate this issue on my path. Some of my friends has asked me to contact Consumer Affairs and thus I am contacting Consumer Affairs. I hereby authorize Consumer Affairs by this email message that they are fully authorize to conduct investigation on my behalf with Qatar airways, OR please suggest me which US Government office should I lodge this complaint against QATAR AIRWAYS. This Airline is making one excuse after another to settle the claim as agreed. Reply awaited on my email address **. Please help.

My wife and me wanted to give away to the passengers who were waiting. The same woman from flight attendant didn't let us and in a rude way she blocked our way and yelling at us that we can not pass. Also by the way my wife try to find her pass, same women hit my wife from her shoulder and told that we can not wait in here and after we gave her the boarding pass she was still yelling at us and hit my wife again in an unbelievable way. Because this woman cabin crew mistreatment of us and beating my wife, my wife was under threat, aspersion and humiliation. I made a complain to the supervisor of the plane.

After that Aicha ** deceived security and told fantastic lies and fake accusing shamelessly by taking the advantage of to be on her own country. It is unacceptable that only believing on her words the security comes. We forced to deplane with 20 security like we were a terrorist. Me and my wife were putted in two different buses and behind closed the doors. I waited here nearly 2 hours, that I can not even breath. They forced us in psychological way, coerced us to daunt us.

After that a security came and take me to Qatar airways security. They treated me in the same way like they did in the plane. A man who claims he is the authority of Qatar airways, Ali **, had taken my passport and my ticket by force. He treated me in bad way. He disturbed me while I was waiting by his words and behavior and forestall me talking with the police. In the light of foregoing, we have a complaint made against Qatar airways, Aicha ** and Ali **. As I explain above, eight people can give witnesses on my behalf in court. Also if the camera records of the plane and the gate at the airport will be watched by the authority, the factual arguments can easily be apprehended.

I quickly learned that Qatar Airlines makes it easy for anyone to get scammed through their website which is plain and simple negligence. Per one of their supervisors, it happens often, but why not make changes to your system to prevent this from happening to others? I also realized that an employee from a vendor (restaurant, clothes store, etc.) that I previously bought something from wrote down my card information and gave it or sold it to the ones that booked the airline tickets. I called Qatar Airlines and asked for information about the travelers who fraudulently purchased tickets through my bank account.

An employee gave me their names, date/time of travel (which was about 4 hours from that time), and the places where they were traveling to/from. A supervisor quickly got on the phone and stated that they cannot provide any additional information and that the best that they could do to stop them is to request that they present the credit card that was used to purchase the plane tickets. I was later informed that these individuals were not allowed to travel but the authorities were not contacted. My organization's investigative services have been requesting additional details on these individuals to prevent others from being scammed but to date, their requests have been ignored by Qatar Airlines. We were puzzled as to why they are protecting these individuals. Could they be employees of Qatar Airlines? Qatar Airlines has stated that they will refund my money but to date I am still waiting. Today, I went back on Qatar Airlines website and they have yet to make changes.

After over an hour on the phone and refusal to put me on to a manager I was told someone would call me back on MONDAY (16th of December). On 18th WEDNESDAY I finally received another call who further highlighted that Qatar's own internal mistake is transferred onto the customer. After an hour of disbelief of such absurd solutions (all in which I lose more money, and Qatar gets off Scott free) I was finally put on to the manager who provided me with same useless solutions.

This is appalling and in no way customer service. It's not only illegal to not honor a price provided (even after it has been paid for), fraud to take money out of someone's account without providing the goods, but to admit fault and pass on the consequence of YOUR actions onto the customer is just outright outrageous. In addition, to do this days before I depart and to place onus onto the customer to magically come up with an extra 300-400 just before Christmas - I'm in utter disbelief.

So the only option (out of the worst options) was to revert to my old ticket and hope that I could change it after I've departed. Then the cost TO ME (as I was told to Antoin) wouldn't be AS BAD as 400 but no guaranteed but MORE than I've originally paid. Otherwise I would lose 400 in accommodation and transport. So either way I'm at a financial loss and exhausted from over 3 hours negotiating/disbelief on the phone to a solution that was only beneficial to Qatar. I want compensation for my financial and time lost.

When asked for compensation I was told that I will receive a voucher on the boarding gate. However when I got to boarding gate, I was told that no vouchers can be issued and I will have to go to a Qatar office. I still have to make the claim which is minimal anyway. My second flight was also delayed by another half an hr which no one bothered to apologize yet again! Luggage transfer was poorly managed, although I was told it will be transferred on the correct flight. It did get transferred but all the tags were removed from the baggage and could have been easily lost. This was my first and undoubtedly last experience of traveling with Qatar Airways and was unfortunately the most unpleasant one in comparison to the 5 other airlines that I have traveled with internationally.

They refused to provide any paperwork and after 35 emails, they still have not provided any explanation nor capitals report. They also endorsed her passport with comments "disobey god". I have seen similar cases of abuse form helpless victims in Doha airport.

After 3 days detention they left her in transit section without money and also canceled her ticket and was to able to use Qatar airways. She was not able to join me in Iran and finally after 18 hours had to travel back to London. To make the matter more difficult, they refused to let her have the luggage and refused to let me have it too. It looks like they have abused other passengers in Doha .

After delaying we missed the flight. Then we requested the document from South Africa which was emailed so we had to pay R2000 each to rebook our tickets. Our tickets was booked by the travel agent in Pakistan and he confirmed our documents with Qatar before we made the payment .We went to Islamabad Airport only to find the same problem. This time they said Mr. **'s wife ID No is not valid. Mr. ** requested them to arrest him if he was carrying fake documents. They just ignored us. Mr. ** showed they his tax documents and his business bank and also told they to check which card he used to buy his ticket. They refused to listen.

Is Qatar Airlines saying that South Africa, Home Affairs and Standard Bank in our country issue fake documents to people. I don’t understand why I was refused to board. When I sent an email to Qatar office for info on why I was denied boarding they replied that I refused to board. I was not given a boarding pass and why was my passport attached with Mr. ** document. When I sent my complaint to Qatar they replied confirming with an email that Mr. **'s document was fake.

Mr. ** has received the original documents including his marriage and also confirmed with the Department of Home Affairs in South Africa his document is valid and his marriage is on the Home Affairs system. Mr. ** has a business in South Africa. His business is registered with (CIPRO). His business is registered by (SARS). He has a Prestige Standard Bank account. I am a South African and Mr. ** is my business partner. Our business has suffered a loss due to Qatar Airlines.

Ordinarily an airline should compensate in this situation (either cash or a free ticket) but all we got was a lousy meal voucher (even though the airline's website says we're entitled to compensation). Certainly the last time we fly Qatar. Not sure how they do so well in the Skytrax rankings (the message boards online have nothing but complaints). Probably the same way they won the 2022 World Cup.

We queued for more than one hour. Meanwhile, we witnessed a lot of angry complaints from other passengers. We started to notice a pattern: people could not understand why they were not on their scheduled flights even though they had been at their gates on time. By the time we talked to the staff, we were told that we had "missed" our connection and had to wait one day in Doha. We were transferred to a hotel with the usual phone call and meal vouchers. We spent the day in Doha and boarded our flight to Osaka one day late.

Some days later, I started reflecting on our recent experience. I looked online for complaints, laws, and regulations, and I finally understood what had happened at the Doha Airport: as soon as our inbound flight from Dubai got a little delayed, Qatar Airways gave away our seats. And, with the guise that we had "missed" the connection, the airline did not give us the compensation that we were entitled to for actually having been denied boarding.

Needless to say, I will never fly Qatar Airways again.

I bought a ticket that I needed to move one day further. I have been trying to make this change for 10 days now. "Manage my booking" - does not really allow you to manage your booking. Any half decent airline in the world allows you to make the changes online - not Qatar. I answered on top of the emails sent to me (none of which are "do not reply") and had no message of failure sent back and also no answer. There are no easy to find emails on the website to get in touch with customer services - I had to get this one from Wiki.answers - I finally sent an email complaining and got a, "We will get back to you in 48 hours" - That was 5 days ago and still nothing. I finally called up the office in the Philippines and find out that if I make a change, I have to go to the airport to make payment. What is the point of online booking if I have to go all the way to the airport for a US$100 fee.

Philippine customer service told me that maybe Singapore office can take payment on the phone. So I called them up - Only to get stuck on waiting lines of over 10 minutes (on a international call) while all agents are "busy". I finally managed to talk to the Singapore office. And they managed to "change my reservation" - but guess what? I still have to go to the airport to make the payment for the change - in a maximum of 3 days (I work! and I am not even in the country). After this same complaint to the person in the phone from Singapore, she sent me a form I have to fill in and send back so my payment can be done and I can avoid going to the airport - Of course with this I have to fill in a form, copy my credit card, copy my passport and send it all in.

For real! What is the difficulty of setting up your website so you can make changes online. Also try the "click here" on the site and it does not work. And the e-mail they give you is the one that they do not answer to.

The word exhausted does not describe enough how we felt. And the funniest part is that the staff gave us a card; written on it is an email to complain which shows the carelessness of Qatar Airways customer service. They didn't even bother to offer us a free upgrade or a free access to the VIP lounge. They didn't care about Qatar Airways' reputation. And when we requested to meet the manager responsible, they said he was busy. And the supervisor, after a long time of waiting, came to tell us that we need to wait and just left without showing any care. Well after I saw others like our situation in the airport but leaving for another country, I realized that there was no use of me talking. All I can do is not to buy a ticket from them ever again, unless they care more about their customers.

Here is my experience: I checked in at the Rome Fiumicino Airport. I asked them about the short time in between my two flights. They said it was not a problem and there was no need to classify me for "Rapid transfer". They gave me the boarding pass for both the Rome-Doha flight and the Doha-Chennai flight. My flight had a thirty minute delayed takeoff at the Rome Airport. My flight arrived thirty minutes late at the Doha airport. I transferred by bus and ran my way to the terminal passing through the security, and I was in time for my Chennai flight with the boarding pass in hand. There were still several people on the line boarding the plane and there were others who lined up behind me. I breathed a huge (short-sighted) sigh of relief.

When the agent tried to scan my boarding pass to let me into the Chennai flight, it showed an error. He was confused and asked his supervising officer (an Indian lady). The supervising officer told me that I have been bumped out of the Chennai flight as my previous flight was delayed! But I was right there at the gate in time with a boarding pass, and they were still letting other people in! Is this even possible in any other airline? Is it because they already sold my ticket to someone else? The supervising lady was rude and waved me away. Next, I went to the transfer counter. There was another passenger right behind me who was also travelling to Chennai from some other Persian Gulf country and who was also bumped out from the same flight.

I went to the counter and they put me in the Mumbai flight leaving in an hour and gave me a "ticket" on a Jet Airways flight from Mumbai to Chennai. I took the Mumbai flight and reached Mumbai few hours later. When I got out of the flight in Mumbai, a person representing Qatar Airways asked five of us with a similar story to stop right outside the flight. After unnecessarily making us all wait, he asked us to meet him after the immigration but before the customs check. He said he is going to help us with the Jet Airways flight. After the immigration procedure (which takes much longer in Mumbai than in Chennai), the same person was okay with meeting us after the customs check. He then took us all to the Jet Airways counter at the Mumbai international airport.

At that point, we were told that only one of us has a confirmed ticket in Jet Airways flight. Interestingly, this was the person standing behind me at the Doha Airport. I had no ticket in any Jet Airways flight to Chennai. The "ticket" that I got at the Doha transfer counter was only a "voucher". We were all asked to take the bus to the Mumbai Domestic Airport. There was an additional security check just to get into the bus. At this point, the Qatar Airways representative abandoned us. At the domestic airport, I went to the Jet Airways counter. I was put on a waiting list on the next Chennai flight which was completely full. All the later Chennai flights were also full. It was a huge mess at this counter.

As is common in India, there was no concept of a queue. People just go to the front of the queue. The person at the counter does not care. For two hours, all of us (except the lucky person behind me at the Doha Airport who got a confirmed ticket on Jet Airways to Chennai) were standing there at the counter frequently checking to see whether we could get on the next flight. I even tried to pay more to get into business class or just pay for an economy class ticket in any other airline to Chennai. All the flights were going full and the business class ticket was $500! After a tense two-hour wait, my waitlist got confirmed and I got into the Chennai flight. It was a middle seat, but I was not going to complain, not in India. Because of this, I reached Chennai at 9.30am instead of 3am. More importantly, I was put through tremendous stress and pain in dealing with Indian Airline representatives.

How could Qatar airways bump me out of a flight in which I had the boarding pass when I was at the gate in time? How can someone trust you? Would they bump people out of flights if others offer a higher price on the seat? I understand that flights get delayed all the time, and I am okay with the delay in the Rome-Doha flight. But I will never trust an airline that bumps me out of a flight when I am in time with a boarding pass. I will never ever fly Qatar Airways again.

When I arrived in Doha, I spoke to a Qatar Airways manager named Zsuzsanna to explain my situation with missing the flight and my issue with my United flight in Kuwait that I was going to miss since Qatar Airway rescheduled me for a 1130pm flight to Kuwait. Zsuzsanna told me it was Qatar Airways’ fault that the flight was late and Qatar Airways would cover the cost of hotel, transportation and any additional cost associated with missing my United flight. She gave me the website (tell-us@qatarairways.com.qa) to file my complaint/claim.

When I finally arrived in Kuwait, the United Airlines flight was gone. The NSA official called the Kuwait Airways manager to discuss my situation after my arrival. He would not come down to see me. He stated that he could not help me and the person in Doha was wrong. The next United flight back to the states was approximately 24 hours later. I was then left to figure out what to do on my own. I was forced to fend for myself because Qatar Airways completely abandoned me at about 2am in Kuwait. The flight was not late due to weather. When I returned to the states, I contacted Qatar Airways to resolve the issue, but they told me they could not help me. I was left out of money for the hotel, transportation and it cost me an additional day of vacation time. By the way, Kuwait is a very expensive place. Expect no assistance from Qatar Airways if any thing goes wrong.

At the check-in in Delhi, I was assured that I had been booked on two flights, Delhi to Doha (QR235) and Doha to London (QR17) as traveling with an infant, as per my original booking. However, when I boarded the second flight, after getting up in the early hours in Delhi and having taken a 4-hour flight followed by an exhausting 7-hour layover in Doha airport, I found that the seat I had been allocated at check-in was not a seat for someone traveling with an infant. It was an ordinary economy seat, not only having no access to an infant bassinet but having no extra leg room or space in front of the seat for the infant to move around in either. The staff on board said that since the flight was full, the only thing they would offer do to resolve the situation was to ask people who had been allocated seats in the seating area with facilities for infants if anyone would voluntarily swap their seat for mine. Of course, nobody was willing to do that. I was told that the reason for my situation was because family members of other infants traveling with parents/carers had been given priority over the seats with infant facilities at check in.

This meant that I faced a 6.5 hour flight with literally no space for myself and my infant to sleep or eat. Staff brought the other infants on the flight complimentary packages of nappies/toys but mine got nothing since she wasn't in the right seating area. I managed to eat a few mouthfuls of food by holding my tray above my infants head, since there was no room for both it and her to be in front of me, and she managed to sleep because I stood up for 3 of the 6.5 hours of the flight in order for her to sleep in our seat. I stood up near one of the exit doors, by the air attendant's pull-out seat yet none of the attendants thought to offer that I use the pull out seat until the plane was about to land. By the time I reached London Heathrow, I was so exhausted that I could hardly stand up, had to pay for a taxi home and spent the next three days in bed suffering a relapse to the illness I had had the week before flying.

I cannot believe that a company could be so lacking in compassion or customer service as to prioritize keeping family members of infants traveling with more than one adult to care for them seated together in the same row over giving an infant traveling with only one adult carer a seat where there is access to facilities for infants. If this is the policy of Qatar Airways, or any other airline, I would urge them in the strongest terms to change it and save others the horrendous experience I underwent. After all, had one or two family members of the groups traveling on my flight been seated immediately behind the member(s) of their group seated with the infant, this would hardly have impacted their traveling experience the way being crammed into a normal economy seat with no place to sleep or eat did for my infant and me (not to mention those around us).

I would suggest that people traveling with infants should either be guaranteed seats in the area with infant facilities or be alerted to the fact that the seats with infant facilities are overbooked ahead of flying in order to make an informed choice ahead of time as to whether they are desperate enough to get to their final destination to choose to travel in such discomfort. I complained to Qatar Airways both via inflight form, via the 'tell-us' email they gave me on board and via the complaint e-link on their website. It has been 3 weeks since the first of those complaints but I have received no response as yet.

So we tried to buy 4 more tickets from Argentina to Uruguay (very upset as it should not be a surprise for the customer when he spends over 3,000 Euros for a company). For some reason, our credit card did not work. After one hour of trying, we finally got our 4 new tickets. The plane was leaving 1 hour later, but nobody accepted to talk to us. They did not even pay attention to our new tickets (they even dared to tell us that what I was showing them hotel reservation without even looking at my iPad screen). They were closing and cleaning their counters and we were all there waiting for somebody to care of us. They were speaking Vietnamese and laughing. I felt like a real idiot, giving my money away to those disgusting people.

I asked to talk to a manager or anybody else able to help us out, but they told me that everybody was busy for the boarding and they won't come to help. I am still in Vietnam, my visa expires today. I called the main agency in Ho Chi Minh yesterday with a tourist's mobile and they briefly told me that I would have to pay an extra money (more than 1,000 Euros) if I want to fly today because tonight’s plane would be full in the economy class. I checked that on your website and they still had more than 6 seats available in economy class.

This is a real lack of knowledge and professionalism. This kind of people should not even exist in such a company if you really care for your customer service. What about my extra expenses, taxi, hotel room? Is it all? Is it the way Qatar Airways treat the customers? Is it the way a family with 2 young kids should be treated? What is going to happen with my visa? Why should I even pay an extra money and leave you guys mistreat my family and my wallet?

Not wanting the same thing to be happened, that time I chose to queue. The female crew which was on duty noticed my presence but didn’t offer me a priority. She, instead, gave a priority to an Arabian family (a father, a mother, and 3 kids age 10, 6 and 3) saying “We have a family here, let them pass… let them pass!” I looked at her, puzzled. How could she only give the priority to that family, and ignore a mother (without the husband) traveling alone, carrying a 1.5 year old baby and a big backpack? (My journey lasted 23 hours in total so I had lots of diapers, baby clothes, baby foods and some toys in my backpack). Is it because I’m not an Arabian? From my experience being 4 times in Doha, I noticed the Qatar ground crews were nicer and friendlier to Arabian passengers.

On August 29 (QR 81), I flew from Doha to Rome, and this time I was with my husband. When it was time for boarding, my baby was crying because he wanted to have some breast milk. My husband asked the crew if we could have the priority boarding so we could get into the plane immediately to breastfeed my baby. Guess what, he didn’t allow us to! He said we should get in line just like others. Frankly speaking, I really wanted to punch him on the face for his refusal. I always got the priority boarding everywhere in the world but in Doha! So there we were, my husband did the queue for about 30 minutes and I did my best to calm my crying baby.

Bassinet seat problem: On August 28, we departed from Jakarta to Rome (QR 673) and we had a seat issue for Doha-Rome trip. The ground crew in Jakarta told me he couldn’t give me the bassinet seat for the Doha-Rome trip using the computer system in Jakarta. But later in Doha, I could ask the ground crew to get my seat changed. Soon after we arrived in Doha, I went to the information center and they told me to get my seat changed on my gate. Since the gate was closed, we waited for about half an hour and when it opened (for another flight, not for ours), we asked them to change our seat, but they said they couldn’t do that since the flight was full. However, they said we could go to the transfer desk and ask them to change the seat.

Not wanting to give up, we went to the transfer desk. It was so full of people, and after 40 minutes standing in the line, we finally got our turn. The lady who was working on the extreme right desk that night (it was past midnight, and I feel so stupid for not remembering her name) told us there was nothing she could do since the flight was full. It was unbelievable. That lady was a big fat liar, I should write down our conversation to make it clear how bad the Qatar Airways ground crew in Doha.

Me: (Overwhelmed) Thank you so much.

When we got in the plane, we found out the seat #43 is a regular seat. I asked one of the cabin crews if I could move to the bassinet seat. I also told her if the bassinet seats were all occupied with infants then it was not a problem, but if there were adults sitting there, then the seat should be mine. To make the long story short, several cabin crews were involved, trying to convince us to stay where we were because there was nothing they could do, but how could we sit in a regular seat with an infant on our lap, for a 6 hour flight? We could barely move! And what was the use of requesting bassinet seats months before? I was so pissed off! That was the worst flying experience ever!

I got fooled by a big fat liar ground crew after doing a 40 minute queue. Then, I got refused for a priority boarding so I had to queue for another 30 minutes with a crying infant. And in the end, I didn’t get my bassinet seat and the cabin crew didn’t do anything to help. So, I told them to just ** off because I was sick of them. It worked! After seeing me mad, a cabin crew named Mr. ** (I suppose he was the head of the cabin crew) tried to calm me down and asked the passengers who were sitting in the bassinet seats to switch places. They were unhappy, of course, but we thanked them anyway.

And surprise, surprise, all the bassinet seats (there are 4 bassinets in total) were occupied with adults! My baby was the only infant on board, yet they gave the bassinet seats to adults instead. Requesting the seat was useless; asking them to change the seat politely was useless. You have to show them your anger in order to be respected and that's a shame!

Burgundy membership inconsistent policy: My husband and I have a privilege card and last year, we collected 80 Qpoints (on September). I know that you have to collect at least 50 Qpoints to be in the Burgundy level, but we forgot to ask for it. And in January 2012, our Qpoints was 0 again. This year (on August) we also collected 80 Qpoints and yesterday (September 26) my husband’s burgundy card arrived at home. I tweeted Qatar Airways, asking why we didn’t get burgundy membership last year, despite the 80 Qpoint that we collected, but they were useless. They just told me it was automatic and I should send email to Qatar. If they had given us the burgundy membership last year, we could have obtained the Burgundy Facilities on our previous trips this year.

Second day, they submitted me for a blood analysis outside the jail in a local clinic and then turned me back in jail. About 24 hours later, they asked me to make my deposition and I explained that I did nothing. They asked me if I had any alcoholic drinks. I said yes, but that was served by the airplane steward himself. After 36 hours, they sent me to the court. I stood in the court and they asked me what happened. I said that I don’t know much and that this must be a misunderstanding. The judge did not speak much, expected that I did drink alcohol in the plane, and had some argument with Mr. **, a steward in Qatar Airline. And I did use drink from Tax Free?! I did not know which tax free they talked about, because I did not have any boarding pass yet in Doha to access tax free, and I did not pay any drink in the plane. I also asked the judge to tell me if they found any alcohol in my blood analysis. And he said no, there is no alcohol in the blood analysis; therefore, he’s ready to send me free, but I need to pay all cost related to my arrest: Visa entry cost, blood analysis, and some local cost (equal to 1000 QAR = 220) which I accepted to pay.

After 40 hours, I was sent by the police to the airport without a boarding pass. But even when with the police, it was not easy to get me back to the transit zone. The local police then later managed to get me a boarding pass for a plane which already left 3 days ago (just a formality). The local police delivered me with my passport still in their hand back to the Qatar airline security, which in turn delivered me to the transit zone, where I was supposed to continue my journey to Dubai. But I was again surprised that I can no longer use Qatar airline (blacklisted); and if I wanted my passport, I needed to pay a ticket back to Finland with any other airline! Well, I refused to pay any cost related to my trip as the Qatari judge already gave me a paper that says I’m innocent; and they must pay the cost for any destination they wanted to send me, but that destination should be either Dubai (I’m a resident) or Finland, where I’m a citizen. The Qatar airline personnel definitively did not know the rules and did not know how to handle it; they just knew that they should not return to me my own passport and I should not use anymore Qatari airline. That’s all what they repeated to me for another 24 hours whenever I asked where I could sleep, or if I could have my luggage to change my clothes. They did not have any answer at all.

Most of them in Qatar Airlines told me contradictory information about how to get out of this situation where Qatar Airline serves a drink and then make you a visa to face a judge for drinking. This is true and I have all the proofs (I sent it to the Finnish embassy as well). Only after 24 hours in the transit zone and basically after 3 days since arriving to Doha, that they allowed me to continue my journey to my final destination; and I had to pay the ticket myself. This is my complaint. I hope I can get some answer from Qatar airline or from Mr. **, flight attendant in QA in duty from Stockholm to Doha on the 22.08.2012 at 11:10.

Service on the whole was a poor show ( Singapore Airlines/Thai Airways / Northwest, 20 years back served 4 times on the Tokyo-Chicago route). For some reason, in spite of front row seats, we were served last! The only time we saw the cabin crew was when the meals were being served, lots of short pourings (they want to take the drinks home) when soft drinks (especially Coke) were being served. I did not get the glass of water I asked for when the blankets were being collected.

Do you reply back on our comments?

For Qatar Airways or the QA staff, it is maybe easy to inform us on the spot without considering the impact on us since we are 7 passengers (2 adults, 4 children and 1 infant)! No earlier notification for the flight cancellation? We could have stayed at our hotel to avoid the hassle and trouble we went through that day! I'm really disappointed with the quality of service! I think this will be my last flight with Qatar Airways because of this experience and this is the only thing I can do from my side to feel that the cost/compensation of my family's tickets is not worth it.

They refused service at the ticketing counter in BKK and refused service at the Doha contact center. They said rebooking shall be handled by BKK. The BKK ticketing counter did not find my reservation/ticket without me providing the electronic ticket number! Service is poor, poor, poor. If you like smelling farts released by fellow passengers from areas where farting is considered an amusing pastime, please find the nearest way to Qatar Airlines!

I went to the toilet, which was close to the kitchen between the first and economy classes. The toilet was disgusting; someone had fouled all over it. I was nearly sick. The air hostess was clearing the trays after the meal, and she just said she would clean it. I just told her to lock it, as she was handling food. Either of my group went to the toilet for the whole duration of the flight.

I have flown many times with Qatar Airlines, and I have always rated them one of the best. I know you cannot choose your passengers, but I think the reputation of the airline is under question after my experience. I also had a cold breakfast (I have never had a cold breakfast in all the years I have been traveling). The staff was very nice, and this isn't a reflection on them; but I feel that they had their hands full!

From airport, we were told to make the reservation again and go to Qatar Airways office located in Blue Area, Islamabad. When we got there, the lady at the counter was so rude. I asked for a manager or someone who can help, then I was told that he was busy. I spent 2 days there and they charged me $1400 extra. They also charged me for no show and changing fees even though none of them was true. But unfortunately, I got ripped off badly by the well-reputed airline. Not only that my wife and young children spent the night at the airport, their feet were swollen for standing an extended period of time at the airport.

I paid extra for transportation and hotels as well as to the airline for the same service. The Manager Mr. ** has a very loose administration. Two people working at the counter have no respect for customers. It would be very kind if I could get a refund of my money which was extra charged from me. I have the details for everything.

I, myself, have taken these things before too in other airlines. My friends too. If they couldn't, why did the staff make us go 3 rounds and waste effort and money, and at the end didn't allow us? They were talking as if taking a vengeance on us because we went to the authority. At the end, my parents were tired and frustrated, somehow wanted to leave. My wife and kid too. This was the first time I had such an experience with any airlines. Before we came here, everybody were telling my parents Qatar Airways has very good service and flights. Even I told them from my previous experiences when I traveled for business to Doha, Dubai etc. All the staff there, especially one Filipino girl and an Indian guy who seemed to be a very close friend of this girl seemed to be behaving as if we were traveling without paying for the tickets.

I have tickets booked on May 2nd to Trivandrum and me and my family coming back on June 3rd. I am thinking of changing my tickets to some other flight even if I have to pay some more money. One thing I have decided, no more travel in Qatar Airways. These staffs are ruining the image of the airlines. Staff, whoever it is, should first learn behaving politely with customers. Learn that customers are your guests and they only give you business. I will give maximum publicity to this through mouth and media so that no such experience happens to others. No need to behave like servants to customers, but at least don't show such faces at them.

First problem - When we checked-in at the Colombo (Katunayake) airport on the 19th of February, we were both given invitations (color-coded burgundy) to the Premium Lounge for our transit in Doha (presumably on the grounds that I held a gold card and was on business class). However, having arrived by coach at the Premium Lounge in Doha, we were told quite curtly that Colombo had made a mistake, and my husband who was traveling on economy would not be allowed to enter the lounge. We were directed to board another coach and were sent to the economy transit terminal. The treatment we received, having been given invitations to the Premium Lounge and with me being a gold card holder and traveling on business class and not being able to enter the lounge with my husband who was traveling with me, was, to say the least, extremely inconsiderate and inhospitable, and we felt very inconvenienced and badly treated particularly because we did not, in the first place, request any special concessions.

This experience left us feeling quite the reverse of the way in which they portray and advertise their treatment of frequent flyer members. To be asked to leave one’s spouse out and enter the lounge is, you would admit, very crude and uncouth. They may need to re-think their policy on gold card holders when they travel with their spouses, or at least, give discretionary powers to staff serving on their so called elite service portals.

Second problem - On our return journey, when we were going through the gate in Doha to board the Doha-Colombo flight on the 26th, the lady officer at the boarding gate stopped us and wanted to retain my husband’s hand luggage to be put in the hold on the grounds that the aircraft was small, and the flight was full. She bluntly refused to reconsider her decision in spite of my husband explaining to her that his medicines and other important personal belongings were in this bag, which was of the standard size and weighed not more than 7 kg. She rudely provided us with an alternative which was to put my own hand luggage in the hold, knowing well that I was on business class, and despite our showing our gold and silver cards.

When I asked her the reason why we cannot keep our hand luggage with us, she said that the flight was full, but in the same breath, she said that both cabins had empty seats! The flight in fact, was not full. The officer said that she has been instructed to follow this procedure by the supervisors. However, when I requested to speak to the supervisor, she did not respond and instead kept insisting firmly that we submit the bag. As we came down the escalator we saw a large number of economy class travelers carrying not one bag but two quite large pieces of baggage to the aircraft! It was obvious that the officer arbitrarily decided to determine who should be eligible to carry hand baggage.

We were appalled at (1) the rudeness of the officer at the gate; (2) the fact that our gold and silver cards meant nothing at all, and if anything, we were being discriminated against; (3) the ad hoc and unjust treatment that was being metered out to us. This is not the first time this situation arose. When we traveled about one and a half years ago, we faced a very similar situation in Doha. You will agree, we hope, that both problems arose as a result of unresponsive behavior on the part of their staff, which could have been avoided by a mature understanding staff member. I would like them to know that I feel strongly that the treatment we received at the airport in Doha did not befit any traveler, leave alone a gold card member of the frequent flyer service traveling on business class. We were not treated with dignity as any passenger irrespective of the class of travel is surely entitled to. As regular travelers, my husband and I urge them to look into both these problems and remedy them to maintain the good name of this airline.

Now, sir the main problem when I was in Karachi is that I have two bags as luggage when I left Karachi. When I reached Guayaquil in Ecuador I received my one bag but I have not received my other bag. I made a call so many times in Doha. He said my bag is not in here. When I contacted Karachi he said the bag is not here. When I contacted Buenos Aires he said bag is not in here. So where is my bag? I have so many important things in my bag. Please help me and send my bag to my last destination in Guayaquil in Ecuador. Please. God bless you.

On 15 Feb 2012, we decided to ship our goods from Tehran to Karachi. First of all, we decided to ship our saffron by Iran Air with too cheap coast of ship, but after consulting with others, we understood your line is more reliable, also more trustworthy. So, we decided to work with your airways. As a result, we did not get any payment from our customer (Union Traders) in Pakistan, before shipping (15 Feb) we confirmed with your Iran office that never give the goods before our order. When your office confirmed with us by letter on 16 Feb, our goods ship to Karachi (157 IKA 1710 66 33).

After ship, we contacted with customer that according to our PI, you have to pay and after that, we will send your origin documents for clearance of the goods. But he did not answer to us and after 6 days, asked the Qatar office to reject our goods, also informed them we will pay all of the fees, and they told us after 5 days, your goods will be back from Karachi. We waited for 3 days, but they called us that they released our goods without our order.

Finally, we lost $84,000.00 and other payment for this deal. We could contact with your manger of Iran office (Mr.**), he listened to us carefully and read our documents. He Is really a nice man, a modest director. He asked us to wait for 48 hours despite we complained by 3 ways. (General Aviation Inspection Authority, Court, Iran Chamber of Commerce)

And today, time has expired. And I am waiting for your response. According to our clear documents and barratry of your staff, this mistake must be solved by Qatar Airways as soon as possible.

On my return flight, I checked in at the Qatar desk at Colombo. The desk agent stated that he could not tag my bag up to Denver since his computer only displayed Washington IAD as my destination. I showed him my itinerary and explained to him that my booking was to Denver and that my baggage had been ticketed to Colombo from Denver. But he stated that he could only check my bags up to Washington IAD. I was aware that I had to clear customs and immigration at IAD and would have to collect my bag at IAD, but like other airlines, I wanted Qatar to tag my bag up to Denver. Their refusal or inability to tag my bag to Denver, shows that either Qatar does not possess a computer booking system operated by ordinary airlines, or that their gate agents are terribly inefficient.

My check in at Colombo on Nov. 21 was completed 2.5 hours before departure. The first leg of my journey was from Colombo to Doha, and no reason has been offered as to why my baggage did not make the plane from Colombo to Doha. I got connected in Doha for my flight to IAD. At the Qatar desk, I explained to the agent that my bag should have been checked to Denver not to IAD and asked her if she could change that tagging. She said she could not and that her computer showed my flight only to IAD. I gave her my itinerary and explained that it is not the case. She said I would need to collect my bag at IAD and check it in again for Denver. It was never mentioned to me, either at the desk or by way of announcement, that my bag has been missing or been delayed in Colombo.

The flight from Doha was delayed by nearly an hour and arrived in IAD only at around 4:00 pm. This was too late for my scheduled connecting flight to Denver, on United 407 at 4:10 pm. After standing around the baggage carousel for nearly an hour there was an announcement through the public address system asking me to report to the Qatar desk. I did so and was informed that my bag has not arrived. The desk agent informed me, along with a number of others, that our baggage was delayed in Colombo and would only arrive the next day. They told me that I was informed of my baggage delay in Doha.

I protested and denied any such notification. They were deaf to what I stated, and seemed clueless about my connection to Denver and were very unhelpful. I had to participate and speak at a conference in Denver the following morning and needed to have access to my clothes. My bag was delayed entirely due to the fault of Qatar, and the least they should do is to offer me compensation, like what other airlines do, to purchase some clothing. They have refused to do so.

Moreover, I had missed my scheduled connection that arrived in Denver at 6:07. The next flight to Denver departed after 10:00 pm and arrived in Denver well past midnight. My final destination was Boulder, and there was no bus or Super Shuttle running to Boulder at that time. I had to take a taxi that cost $100.00. It also left me physically shattered and emotionally exhausted following upon nearly 48 hours of flying, and the delay in the arrival of my bag.

d. Consumer Relations have denied all my claims to compensation.

5. My advice is don't fly with Qatar Airlines. Don't believe the hype, don't believe the slick advertising, and don't believe that the World Cup was fairly won or will be a good event. 5 star, no way.

Due to some issues with our visa, we had to return back from Egypt. During our journey we had an unfavorable experience with the staff of Qatar Airways. We were 22 people traveling on that particular day. We were not provided with food on board. When we tried to reason, your staff spoke to us rudely and we were insulted in front of others. We were told that the ground staff instructed them not to provide food for us. I believe that once we are inside the carrier, we are your guests and it is your duty to ensure that we are provided with the necessities that satisfy our comfort.

Our company, gets 50-60 tickets from your airlines monthly. We never had such experience before. Please look into this matter. Hoping for a favorable reply.

Awaiting a favourable action,

and of course i bought a very small stroller a umbrella size stroller, just for this trip.

The flight from Abu Dhabi to Doha was ok they agreed to board the aircraft with the stroller as an exception to my case and seeing that it is a very compact stroller.

Doha - Madrid of course the trip got delayed for a non anounced reason, the ground staff were really rude!!!! They did not accomadate us, neither did they sympathisize that we are 2 women traveling with 3 babies and on top of all that they have bombarded us with questions why do we live in spain and made us go to security knowing that we have permenant residences in spain since the 80's!!! it was very humilating and disturbing to be treated like criminals knowing we also have children with us!!! when it came to the strollers they replied by saying they aren't allowed which is understable to my sister, but for me how would i manage to take care of two infants with out a stroller knowing that my final destination is malaga.

So i asked if they would supply a stroller or tranportation from the gate to our terminal once we board because we were already late because of the qatar airways delay in Doha and they also said no we cant so i finally said can i alteast get my stroller at the gate and they promised that i would get it if i ask for it before i land so i did and ofcourse no one helped fromt he crew. and once i landed i asked for it and they said you have to get on the belt!!! so emagine the hell i went through 3 kids 2 adults no strollers!!! and no help what so ever from qatar airways to make up for the delay because we have missed our connecting flight!!!

We lost the connection because if the delay. We were running with two infents and a child between terminal 1, terminal 2, terminal 1 again, then terminal 5 and no help what so ever, no much chairs in the airport. The Qatar airways office in madrid is a disadtrous!!! We waited for 3 hours looking for our luggage and to check our next available flight to malaga. And it doesnt take a wizard to do that!!! after three hours we were tired exausted and furious! No strollers No Luggage No flight!!! They qatar airways clerck claims there were no flights for two days but later on we found out that there were flights available!!! Such a waste of time of energy and simpley money!!!!The clerk gave us a wrong number when we asked her for her contact number to follow up n our luggage!!! i will keep it to QATAR AIRWAYS and your imagenation to picture the rest.

we ended up going to Malaga by Train on our cost. and untill this date we did not receive the strollers and no one has contacted us. We have recieved our luggage from span air but no strollers yet. it's been a week now!!! Qatar airways has made this trip the worst trip of our lives!!!

For those that, like me, have had unpleasant experiences with credit card, this system is ultra-safe, generates a temporary, virtual,one- time-use, credit card number for single purchases or transactions; as soon as used, that number is deleted from the system and cannot be retrieved. They are called "substitute credit card numbers", or "controlled payment numbers."

MBNet is, precisely, a Portuguese provider of controlled payment numbers. No fraud, no scam, it is a perfectly regular and safe means of payment if only Qatar had cared to verify. Anyhow, our tickets had been validly paid for in full, everything was legal, we were at the airport on time, holding valid identification only to be told that we could not fly because we could not produce the plastic thing itself, the credit card. I had seen the notice about the requirement to present a credit card but the fact is that this was a different kind of payment, one that they did not recognize for a virtual credit card payment. If according to their policy, this type of transactions are not accepted because they don't know what it is (their bad, I must say), then they should not have accepted the money! No physical credit card could be produced because there was none to begin with.

We were left on ground while our money is safely in their pockets now. Unspeakable. Qatar Spain alleged "security reasons" for not allowing us on board and I fail to understand how leaving a couple of their customers (who had paid for their tickets and were holding valid ID documents) behind could be taken for a security measure. I fail to see, what were they "securing" us or the airline from I have been told that many airlines around the world have this kind of policy in place, but quite frankly, I have traveled with quite a few including Air France and have never had a problem.

I find this to be the most absurd, unfair, idiotic, bureaucratic, dim-witted measure I have heard of. What happened yesterday in Barajas makes the adjective "Kafkian" look puny.

I then checked with the immigration officer in charge and he advised that so long as you are going to your country it is not a problem to travel on an expired passport. I then went and checked with Sudan Airways and they advised that they would not deny boarding if you were traveling with Sudan Airways. Of course, I have no problem renewing the passport but the issue is that they have forfeited my tickets and advised that this is now considered a no-show and you now have to purchase a new one way ticket as I didn't cancel the booking 3 hours prior to departure, and that this is highlighted in their terms and conditions. Please advise what I can do.

When we arrived in Athens, to top it off, our baggage was lost. The staff at Qatar told us that they could not contact the train station, so we would have to just go to the train station ourselves and try to get on with the tickets that were now one day late. Because it was Christmas, there were no seats on the train until the 29th of December. We ended up being stranded in Athens for 2 days and finally were able to get a flight from Athens to Sofia on Christmas morning.

I tried inquiring about paying for a hotel out of my own pocket, but I was again even denied this information! The upshot of all this is that I was forced to spend 19 hours staring like a mad thing at the floor of an airport terminal! I had flown Qatar before this and thought their service was good. However, I, along with numerous friends, work colleagues and relatives to whom I have explained what happened to me, will not use this company ever again after the kind of appalling service I was subjected to. I hope you will agree and can review any flight arrangements you have made now and in the future with this company.