Qatar Airways Reviews

It is important to note that to enter Thailand I needed, and had, a Certificate Of Entry (COE), ASQ hotel booking, recent negative COVID test and insurance. I was traveling with my soon to be wife. She is Filipino and had all the same documents that I had. Being Filipino, she DOES NOT NEED A VISA TO ENTER THAILAND. She gets it there.

Departed the morning from Jacksonville. They checked the COE, COVID test, ASQ confirmation and insurance and all was good. Get to Dallas. The guy at the Qatar desk said I could not go because the flight to Chicago was listed on the COE and not Dallas. I pointed out it was the EXACT same flight going from DOHA to BKK. They said they would email Thailand and see if it was fine. Waiting standing by the counter for literally 2 hours. After they boarded, the guy called me and said I could board. He checked all my documents again. Then he said I needed a visa. I showed him all that. He then said my girlfriend needed a visa. I explained that she did not need a visa, there is an agreement between the Philippines and Thailand, she can come in and get stamped there. he disagreed and took a few minutes to look at a notebook, I assume confirming she does not need a VISA.

He then said he needed to see her departure flight. Showed him that and then he said the doors was closed and I could not board. His manager then came over and said that no one is allowed to enter Thailand unless they have immediate family there. Took about 30 mins to get that corrected. I explained the COE issue and she said, "Don’t worry that can be done in a day." Obviously, she is ill informed. Qatar said they can’t rebook me, I have to do it myself. I am in the process of that or trying. No one has answered the Qatar airways phone number yet.

So my question is why was my original flight showing “canceled” when it was not. The counter clerks at Dallas said I canceled the flight. That is NOT TRUE. Why will they refuse to rebook me? I have had to spend money on hotels and rental cars because of this. I will also likely be out of work if I have to wait another 2 weeks to get a new COE.

To date, despite having notified the airline verbally and in writing, to my knowledge, no action has been taken. As a woman traveler, I felt extremely unsafe. I am extremely shocked that the airline did not have protocols to make sure their customer's health and safety are prioritized. I am posting here so that other passengers can be aware, especially women travelers travelling alone.

Long story short, QA refused to support accommodation or food because of flight delays. As an American, I guess I take this guaranteed that the airline will support such things but I've learned my lessons not to rely on Qatar Airways. On the plus side, I liked their food but I will never fly QA again (IA). I see that another lady has noted the same issue. QA staff at Doha told us that they care and that there was no accommodation etc. but all of that was lies. They just listen to you but they are not authorized to help in any way. I'd avoid Qatar Airways always.

I will never fly with the airline again just because they misinforming their passengers lying to them also not accommodating or giving refund for the hotel fare that was promised to me. For the delayed flights and are highly unprofessional. They should give priority to the passengers traveling with infants and toddlers. Person that I spoke with over the email was Mohamed ** who also refused to help. VIP & Premium Care Officer at Qatar airways.

We forced to reschedule our dates by paying additional amount, hence we lost money, time and all other arrangements made to pick us from Chennai Airport to native on planned date. After this, we have approached airline Customer service and requested why different information is posted in their websites on travel requirements than the actual one which airport staffs were looking.

We received a reply that it is passengers’ responsibility to verify all these requirements (To be honest we have followed as per their clear guidelines provided in their website) Can someone tolerate this, that they are expecting passengers should aware all the internal instructions given to airline staffs @ airport, wherein such requirements won’t be posted anywhere in their official webpage nor inform to passenger prior to boarding. I am sharing our bitter experience to makes others to aware from such misguided information and airline will not help for any compensation claims even it is their mistakes.

So, I go to my flight 3 hours beforehand, negative PCR test and all required documents in hand. I was pulled aside and told that the Spanish authorities did not approve my documents and they would not permit me to board the flight. I asked them if they had sent all the documents, and they said they still needed one (that I had sent hours ago). I showed them again and they told me to wait. Then finally, 20 minutes before boarding, they inform me that my entry has been rejected and I would not be permitted to board the flight. I asked if I could at least change my connecting flight after Doha. I was told that because I was not permitted in Qatar, despite the fact that everyone knows that a connection is not entering the country. And because I was rejected, I would not be reimbursed for the flight. Keep in mind, I have never spoken directly to any of these said “authorities” and even had my approved Spanish entry QR code already printed, which they had.

So, they said my only option was to call the 24-hour customer assistance in Qatar to change my flight within 20 minutes as it must be done before the flight boards or I lose the ticket. This was all at 2 o’clock in the morning. I did call. I was on hold for 27 minutes before I told another member of the personal that it’s not working and asked if they had direct access. I was pushed aside and dismissed and treated like a non-human until the flight was boarding and they just shrugged their shoulders and said “too late.” The way I was treated was so horrible and so dismissive, I would never fly with them again nor would I recommend this airline to anyone, even during the pandemic.

After countless hours of frustrating calls to Indian representatives who did not understand me or me them I was told I have to now pay money for the seats I originally had on my itinerary!! I even wrote to Qatar privilege card people and was pretty much told "sorry, new rules are you pay for every seat"! How can they take my seats away and then tell me to pay for them? I did not change my ticket. They did.

Their customer service phone number has limited working hours. I emailed to the customer service couple times, got unclear or no response at all. I have all the proofs with bookings and tickets. I felt that Qatar Airways just robbed us. If it happened to us then they probably did this to thousands of people and keep doing it. We had plans and at the end time doing such kind of play with people is totally unacceptable. I thought to contact all authorities and publish this story.

I realized while checking in on the way back to the UK that the accompanied on the ticket didn't include the return leg which I clearly asked for and assumed with the price id paid was completed. We checked at the desk and said he'd sorted it out and all was arranged. She landed in Qatar and was told by the staff on the plane to speak to the staff as she got off which she did. They proceeded to tell her nothing was arranged and to find her own way!! Absolutely disgrace of a company and I'd strongly recommend avoiding QATAR.

After not hearing anything from Qatar, we contacted their Call Center and after several calls, and assurances that we will get a Full Refund, we only got half back. Their excuse for this - we should have travelled on the designated date! Meaning that Qatar Airways is quite happy that we, as a family traveling, should risk exposure to Covid 19 during this pandemic. It is utterly shameful that a rich and well funded airline such as Qatar only has interest in its profit margins and not for its passengers. Shame, shame. Never again will we travel on Qatar Airways nor to Qatar. Hope everyone reading this will do likewise.

Then she asked for the passport number. I gave it to her and she stated it was wrong. I gave it to her again and she said it was still wrong. So I suggested we check some other numbers off the passport, because obviously something was not right. She made it very clear I was majorly inconveniencing her, but she said she would check. She stated that number was wrong as well. I asked her if we could verify with some other information, as something was not right, but she refused. She told me to contact my travel agent and call back.

I have been a loyal customer more the 20 years and this is my four extremely unpleasant experience with Qatar Airways employees, in the last two years. The first involved your Houston Airport Qatar staff aggressively not allowing both my wife and myself to stand in the check in line with my mother - pre Covid19, even though it was evident I couldn’t assist my mother and handle the luggage at the same time.

The second time involved the extreme lack of communication to your customers, not even bothering to email or text your customers to let them know that the flight had been diverted due to the flooding in the Houston area, (Sept 2019). Hundreds of people standing around trying to find out where their family members were and not one person there from Qatar to explain what had happened. After hours of trying to get through your 800 number, we finally found out what happened and we had to share information amongst ourselves, as Qatar didn’t even seem to care.

Third time is when you cancelled my mother’s ticket the first time. Had we not stopped to double check that morning to make sure the flight was leaving, we would have made the four hour drive to Dallas and been left to stare at an empty check in counter, where, we would have no doubt, not been able to get any information. Furthermore, it was not Qatar that informed us of the cancellation, because Qatar was hanging up the phone whenever we managed to get through the line. It was our travel agent that told us the flight was cancelled. Add in the stellar customer service provided by Luz, and I seriously have to ask myself who did you pay to get the 2019 Airline of the Year award.

Please, do something about your nasty airport personnel (Houston), get Luz some much needed customer service training, (or a pink slip), and step up your customer communications, (mass emails or text messaging is an acceptable form of communication), especially during natural disasters, because your customer service is literally taking a nosedive at a high rate of speed. Your only saving grace has been your willingness to refund or rebook tickets cancelled due to Covid19. Sincerely, wondering if I need a new favorite airline…

Our hand baggage was just a few kgs over and we had no backpacks or any laptops but they asked us to pay 3000 Indian rupees with no receipt or 5000 rupees with receipt. The manager threatened us that he will not let us board the flight and we will lose all the money because the ticket was non-refundable. I explained to them that we had no money to buy food and even medications. A charitable organization helped us to get through for a few days until the time of the flight. Finally, I had to leave my bag full of my clothes with the Canadian Consulate General who fortunately was present at the airport because of the repatriation flight. Even she was shocked at their behavior but she said that she could not do anything because Qatar Airways is not a Canadian airline. I have to buy new clothes now to wear in Canada except for the pair I had on my body while traveling.

I had been trying to contact customer care ever since to talk about the issue but no one has helped me out. I haven’t received any reply to my complaints. On the phone, the customer service representative tells me that someone will reach out to me within a few hours and when I write an email I get an auto generated response informing me that someone will respond within 5 business days. That has never happened. I have been waiting for a response since 2 months now. I have not received any refund from the airlines either. I am extremely disappointed with the service and all the hassle I have had to go through with the airlines since the last 2 months. They seem extremely insensitive and incapable of handling any customer complaints.

When I asked my travel agent to make sure the return was canceled, the airline refunded me the cost MINUS a $320 cancellation fee. They couldn't even offer a credit. Did they not know how ridiculous it looked for them to think I would be able to fly out of Jordan when I couldn't even fly into Jordan. Plus Jordan had shut its borders by then. Is this their way of making some cash off of the virus impact? Perhaps. But, I guess don't expect any less from airline owned by a CEO who denied the science behind the transmission of the virus and called it a "fear factor." Good luck to them.

The airline we had been booked on was Qatar Airways. From Helsinki there is no way of contacting Qatar airways. I had to send a message back to Australia asking my daughter to help us. This was on March Friday 13... Black Friday! Qatar said “they couldn't change the flights, the travel company must do it.” The travel company said “they cannot change the return flights because the flights had already been Half used”!!! By now it was after 5pm on a Friday afternoon. My daughter's only option available to her was to phone Qatar Airways in Qatar. It ended up costing her over $300 in mobile phone charges.

Qatar did finally change our flights but at a huge fee of $812.72. We were relieved to get flights out of Helsinki but devastated that Qatar were not compassionate enough to just change bookings free of charge at this time of crisis. Other travellers in our group were travelling on EMIRATES. Kudos to EMIRATES for speedily, freely and compassionately getting their clients on flights out of Finland at no charge because of this extraordinary crisis. A truly compassionate airline. I will not forget this and will let all Who I’m in contact with know about our terrible experience during a crisis with Qatar Airways.

Called up Qatar next day once they are open & they told they cannot do much and asked to raise a question/complaint. Did that but it was closed mentioning they cannot honor the request. Have tried requesting to waive off cancellation fees from their website, posted on their Facebook page, called up multiple times & waited in queue with customer service hotline but all these ended up with no luck. It's very unfortunate companies try to make money in these uncertain situations. I had booked multiple times before with Qatar but after this exp, I would never book or recommend this airline to anyone.

The guy on the window side complained to flight attendant about the behavior of this guy and the attendant moved the complainant to another seat. I also complained the attendant to be moved away from the drunk guy but the attendant said there is no other vacant seat available in the plane and asked me to request the drunk guy to move away from the middle seat to the window seat vacated by other passenger. The drunk guy moved to the window seat but still very restless and disturbing me and I spend the rest of my 16 hour long journey under a constant threat from the drunk guy. My question is, do we have a policy in airlines, how much alcohol can be served to passengers to avoid the unpleasant events happened to me or the other passengers in the flight. The flight attendant could have avoided this kind of incident if she has not served the amount of alcohol guy was served.

Original Review: Booking reference is **. Journey dates: 11 December 2019 – 01 January 2020. Round trip: London Heathrow to Karachi. QMiles Reference No: **. I booked 5 tickets for my family and paid £3785.49. The Qatar Airways checkouts were very busy and it took us an hour to reach the check-in desk with 3 young kids. Only 2 check-in desks were open and there were long queues of passengers before and after us. Staff was not able to cope with the situation and refused to open more check-in desks. Number of families were frustrated by the situation.

Our flight took off at 8.15am GMT and breakfast was served after 9am. We were sitting at 39K, 39J, 39H, 40K and 40J, however, when it came to our turn to get breakfast, there was only one pancake left, scrambled eggs were finished and we only had the choice of leek and onion soufflé, which we did not like. I didn’t take that option and asked that we be given something in writing saying that breakfast options had run out but wasn’t given that either. We ended up not having any breakfast. Before we landed, we were served Lunch which was two small chicken pasties, it was shocking as Qatar Airways claim to be a 5-star airline and a much higher service for food was expected. It was worse than a budget airliner which would have been a much cheaper flight.

When we landed on King Hamad Airport at about 5pm, we went to the Qatar Airways Information desk where we described our London Doha flight experience to staff member named Beatrice. She explained that we should write about our experience to Qatar Airways directly. They said, "We have no system or procedure to take down your complaints except provide you an email address where you can write your concerns." Also, they have no system to at least acknowledge customer concerns. After our detailed talk, she said that she is going to inform her line manager.

During the transit time, which was 2 hrs 50 mins, I had to buy food for me, my wife and kids, as we hadn’t eaten for more than 6 hours during our London to Doha flight. Thereafter, our Doha to Karachi flight was delayed as there was a technical fault. During that delay, we were inside the plane waiting. My youngest child who is 4 years old asked for something to eat and drink, because it was already about 9.30pm local time. We requested the flight attendant for something for him to eat. He was given a small pretzel sachet instead of food. Although, he was hungry and crying, and I had asked three times for food, my request was ignored. When we finally took off from Doha to Karachi, food was given after an hour, by the time the food arrived he had already fallen asleep.

On the return journey on 1st Jan 2020, things got even worse as after eating the inflight food, three of my family members started vomiting. My daughter was particularly unwell. She had to see paramedics upon landing at King Hamad International. She was unable to even digest fluids. Again, we contacted the Qatar Airways desk, they were unable to help and they said they can’t take any details of this problem, and no such procedure exists for an incident report or complaint about inflight food. They did call the paramedic for my daughter. She was unable to walk because due to weakness. We can provide picture and video evidence of this as paramedics were assisting her.

This obviously made our Journey from Doha to London very stressful and I questioned myself for choosing such an airline. To add salt to wounds, my QMiles weren’t added to the system yet and the website doesn’t seem to function properly in this regard. I had requested staff at check-in desk to add my booking to my QMiles. I intend to write detailed reviews about my experience with Qatar Airways on different website so people how bad the “5-star” Qatar Airways service.

A flight from Athens to Shanghai, through Doha, on Economy: a) I could not check in online for my return trip to Shanghai, even though I tried multiple times within 36 hours of the flight, and even though I had successfully checked in online for my outgoing flight Shanghai-Athens. The website simply stated "sorry, we could not check you in at this time, please try again later". Apparently, web check-in is "rocket science" for the Skytrax airline of the year.

b) Not being able to check in online, I had to wait for 45 minutes at the check in counter, where I was told that I had to pay extra for the 3 kg over the 30 kg baggage allowance, at 45 euros per kg(!). By the way, that's their standard charge for overweight baggage for all their flights, you can check their site. After removing 2.5 kg from the luggage and putting it in my carry on, I was told I had to pay for the extra 0.5 kg. I kid you not folks. At that point I really wanted to test the check-in representative (who apparently had a quota-commission arrangement with Qatar) by removing just 0.3 kg to see if he would charge me for the extra 0.2 kg.

c) My AAdvantage number was not printed on my boarding pass, even though it was on my Shanghai-Athens boarding pass, which means they had it, but their system malfunctioned...again. So now I have to track missing miles. d) I had a very tight connection at Doha, part of it scheduled, part of it because the flight arrived late and they take their time to bus you to the terminal. I rushed to my connecting flight and I made it, but my luggage did not. I filed a delayed luggage report at Pudong in Shanghai, where I noticed at least 6-7 other people from the flight doing the same. The suitcase came with the next day's flight but it was delivered 8-9 hours after the flight arrived.

e) You need to contact the airline about your missing luggage, or just to give them a piece of your mind? Good luck. Their "Contact us" page lists only a postal address and a fax number(!). No email address. For telephone numbers you need to find the "office locator" and the hours they are open. You can submit a comment/complaint online, but on Firefox the form was not loading, and on Chrome the "submit" button of the form was greyed out. Who knows, maybe they are overwhelmed with questions about their Skytrax ranking and they don't want to be bothered.

On board the service was good, the F&B average, the in-flight entertainment good, but of course they don't make up for the above 5 points. Upon further scrutiny of Qatar in various review sites, they have a nasty habit of changing/cancelling flight schedules and flights (some due to overbooking), after you book and pay for a ticket, thus holding you "hostage" to any changes. What can I say, avoid like the plague.

After long hours of crying, she finally calm down and fell a slept on me and I really had to pee, there's too much line and considering I've had loads of complication giving birth, I am not capable of keeping it for long so I approached an attendant and explained it to her so she pointed me to the business toilet which is just a curtain away from us but as soon as I went out of the toilet a male attendant approached me with a loud voice telling me 'it's a business class ma'am' like I stole something from him! And I saw that everyone awake started to look at our directions but I just left him there talking as I don't think it would make sense to argue with him, I've no more energy for that.

I know not all staff are like him but NEVER AGAIN!! I'll always disagree that you are number one because even at the Doha airport food hall, staff looks so anxious when we approached them to heat a baby food. I hope you teach all your staff to have a business class manners too and respect people no matter what color or seat class' we are occupying.

We were then told that they would phone us and at 15h00+- was I contact to provide more documents i.e statements. We left the airport at 15h30 and returned home. They only gave us feedback at 17h00 +- (cannot remember as I was distort) to say we have been rescheduled for an evening flight on the 21st December 2019. We asked the manager on duty Donovan why all this was happening and he said that it is a new process and they only knew about it two weeks prior. I believe they did it to save the company money.

No one cared how we felt. They could have phoned us a week in advance to obtain the documents but they didn’t. I have never seen my husband so distort and angry. We were flying with an airline known as the no.1 airline in the world yet we were treated light we didn’t matter. I must be honest the airline crew were amazing however we after the ordeal we went through it left a bad taste in our mouths. We saved a whole year for this holiday and yet Qatar destroyed our excitement in one day. We received no compensation for missing a day of our holiday due to the airline choosing to follow this process nor did we receive any upgrade to show the inconvenience and trauma they put us through. The one couple that was with us missed a day of their honeymoon and got nothing in return. The customer service I received from Qatar check in office was horrible. Just to be clear I will never fly with Qatar again.

I was told the “local” team in the US would be in touch but it is unclear where in the US this local team exists if they do at all as no telephone number was provided for this local team and not a single US based team member bothered to call or email to address or resolve this customer service issue. The Istanbul staff promised a minor refund ($100-$150?) for the inconvenience but it required personal info to be completed on a form which was unnecessary…again when trying to contact Qatar Airways to ask about the form the customer service staff in the US indicated they handle booking issues only, not these type of customer service issues….unbelievable that a major airline like Qatar Airways does not have a single customer service agent in the United States to serve their first class customers with these types of matters.

On the return flight, the monitor was not working. I was given the option of changing seats but that did not work out as they were not forward facing. Again, nothing was done to compensate for this inconvenience. I spent several thousand dollars on this first class trip and Qatar Airways had the chance to make it an amazing experience if they had quickly addressed the concerns and appropriately compensated for the delays and problems. Communication was anything but first class. They need non-booking US based customer service manager to handled these types of issues if they want repeat business from first class customers. Sad, they didn’t take care of this customer in a first class manner.

Original Review: We booked business class tickets couple months ago LAX-SEZ via Doha and today we received an email saying that our return date is confirmed CHANGED to the next day than our booked day. We can’t just change our schedule and who guarantee that they won’t change our ticket when we are on holiday. Seems they are overbooked and decided to move us to the next flight, no phone call received to inform this, only regular email “We would like to inform you that there has been a change to the original flight timings in your itinerary.” Their customers service contact number didn’t answer the phone so far I have been trying to call them many times today. This is not a customer service you should receive when you spend $8k for 31 hours total flight per journey. We always fly overseas with Singapore Airlines and this never happened to us. Too bad they don’t fly to SEZ and forced us to choose this airline instead. Never again.

We called the customer support and had to cancel the flights expecting a full refund. In the meantime we managed to find some flights with the same company again, still inconvenient and costly for us as it meant we would lose a day in Thailand that we had already paid for and instead having to pay for a hotel in Athens that we never intended.

WE NEVER GOT THE FULL REFUND. They decided to keep 400 Euros because they applied a cancellation fee even though we rebooked with them. Nobody explained that we would get charged for the cancellation that only happened in their first place due to their changing the flight times. We tried several times to contact them and the communication is very hard, instead of trying to help you they pass you from department to department passing the buck. You have to wait on line for ages, another scam so that they can make more money from the phone lines I guess.

We didn't expect them to give us compensation for the hotel in Bangkok that we paid or for the hotel in Athens that had to book but we never expected that they would end up charging our flight twice, just because they want to make extra profit! We feel cheated and we can't believe that this company can get away with robbing their clients! Avoid at any cost!

Total lost around $500+AUD and they offer us $50US that does not cover the bag price itself claiming first no match and after we provided them from eBay arguing the price (Our luggage been about years back. Also the price changes by time and we got it from market not eBay and we need the same size not needing the rest). Been drag into such issues for so long (3 Weeks+) till we get tired and depressed so we take whatever they throw at us. What a horrible experience and do NOT advise anyone to deal with such mob crime.

We can provide all correspondence emails and you can fully investigate why such tone and treatment and why taking all of this time?!! Blaming us for everything as if we knew this will happen from Qatar airline that we booked a lot for our relatives and family with them and had no issues. Do not blame us for damaged luggage that was under your care and ask us to provide things not acknowledging your responsibility for our protection and safety, if you treat your customers like this with their luggages how you will do with their lives?!!

We are not asking for hand out or goodwill or your pity, we are asking this matter be fully investigated and prosecuted corporate because we believe there is cover up and disrespecting us to ask us to provide such things while the damage is so clear in front of them, also why offer $50US when the damages are a lot greater than the offer and ask us to provide an estimate price for all damaged items?!

We asked for only $85US covering some items been damaged and we knew how much they worth and did not ask for the rest as a good faith and well if we really trying to take advantage of the situation we would have asked for a lot more. We will not accept $50US because that insulting us. Now we asking for full investigation and estimate of total damages plus our time and health loss. If you want to improve your business you should hire professionals that know how to negotiate and handle such sensitive matters than losing your customers over such little amount for such period.

We are very angry, depress, insulted could have replied to him: ** YOU. GO TO HELL..ETC. But we said the aim is to improve Qatar airlines and their customer services so we will keep sending this email to all Qatar airlines and other officials till such issues be handled professionally and no one else be treated as we have been.

We have asked for top management to really look into this but just been pushed around not knowing whom we are dealing with beside Sash ** that you can check all correspondence emails so you understand why we are so frustrated especially not providing a phone number or an address instead of we taking all this time typing with such disability. Please Qatar airways management officials do look into this and do not let such matter be covered up and treat your customers like this. Ps. Some items have sentiment values such as pictures of loved ones. How put price on that when it will never be replaced.

My parents lived in Bhopal, and left at night to go to Mumbai to check in for the early morning flight. Around 10.30 pm IST I received an email about having to upgrade the escort, my brother, from economy to business class for a fee of $4000!!! They informed me of their rule of having escort in the same class as the passenger. Were the representatives sleeping all this time? Why they could not tell us earlier? We would have directly booked him in the business class, or my father, who was traveling in business class would have signed the form of the escort!

My parents came to know of this unfortunate stuff when they landed in Mumbai! Nobody told us of this rule while we were exchanging emails, and calling customer service for past 7 days! Now, at the time of taking-off, they are asking us to pay $4000 for an upgrade!! Either cough up $4000 for the upgrade of the escort, or no boarding the flight.

My old and sick parents literally begged since it was not their fault. They were not told of this rule in past 7 days during document verification process. But, they were not ready to take any responsibility, and said, "You might complain later to customer service, right now, either pay in 10 min time or you are not going". Is $4000 a small amount??? Eventually, they downgraded my mom to economy class despite having a confirmed business class ticket and allowed her to board. My 84-yr old father was traveling alone in business class.

The dark and inhuman side of qatar was clearly visible during this 4 hours time when my parents were at the airport, and were not allowed to check in. Nobody was taking the responsibility of the lapse, forget about any apology, trying to rip us off of $4000, and subjecting old and sick people to this saga without any consideration of their health, and disability. This was totally unexpected from airline like qatar that claims a world class experience for its travelers. We feel to be the victims of laxity done by your medical team. It was unfortunate.

At this point I have less than 30 mins to find a flight through Qatar like the man told me! I tried to find a reasonably priced ticket, which seems like it took forever. I found a ticket to Barcelona, Spain and purchased it (which was not on my travel plans, but it was a location you guys fly to), by this time the Qatar stands had closed and I wasn't able to board the plane. The whole reason for not boarding the plane was the man telling me I HAD to book my departure flight through Qatar!!!!

If you would have just been honest and polite and told me the truth I just needed to show my plans of onward travel rather than be through train, plane, bus, or boat, I would have been able to expand my search for a flight out from another airline. That wouldn't have taken as long. Which was also my plan once I arrived in Bangkok. I'm not sure why he mislead me in such a way, with little time to spear!!! I could have went right to Google to find the best flight out of Bangkok to Indonesia (my desired destination). I could have found it faster than figuring out which country to go to that Qatar ONLY serviced.

What a manager who cannot correct a mistake done on the computer? That stupid mistake caused me lots of inconvenience and cost me an important business meeting. I will never book on this airlines even if I have to go by bus. And I mean it, for the lack of professionalism and ignorance by the staff. And the airport and the flight was not busy at all. I noticed there too many staff members but they all lack all the knowledge of how to deal with their system.

First of all an International brand like "Qatar Airways" does not have a 24 hour customer service and with lot of difficulty we found a DOHA number that we have been trying to reach from US and they have been tossing us like ball with no effect to the issue. On top of it, when we told the supervisor the previous agent escalated the issue day before yesterday and none of you guys got back to us. They are accusing us that their logs don't mention this. He is also accusing us that we are lying about the site loading issues and saying we have internet issues when we have fiber optics internet at 1Gbps. Also if you go through there booking, their cancellation fees gets updated after some time when you are done with the final booking and they are keeping customers in the dark.

These are my concerns here:

5.) Tossing back and forth between the calls and disconnecting is again a testament to their poor customer service. We have wasted around 8 hours over this to no avail.

@Qatar Airways, what is your resolution here? At least have the courtesy to call back if call gets disconnected. We are frustrated repeating the same thing again and again. You say you have logs, but you can't lookup the issue?

Just wonder why Qatar can't make extension just for a month only which Singapore Airlines do access case by case basis which extended our qualification for 3 months than a month. We do appreciate on that. Also, we have make an mistake on the date of stopover hotel reservations at DOHA and write-in and results any changes cost QAR 100 although want to make NEW date booking and remain existing. After these few communications I started curious should I call local Singapore office for help as they might not fully understand my requirements and concern. Thank you.

Second, when I arrived at Doha airport, having my business ticket in hand, looking for business lounge, after walking for 25 minutes, just to reach the lounge front desk I learned that upgraded ticket can’t use business lounge. That was the second surprise. Food is modest both in economy and business. Honestly With the cheap labor airport management, you may not get even a basic service like airport information, I saw people waiting to get help. No one was there. Qatar Airways are just a third world over rated airline. That was a first and last experience.

Well that’s fine things happened, better safe than sorry…maybe unfortunate scenario for my husband as needed to make it to his father funeral by Tuesday 2nd April 11am. After a numerous phone calls during the night (2-3 AM) to @Qatar Airways we’ve been told to wait as they dealing with some other plane changes. We clearly notify the customer service about our other flight arrangements which were noted (we hoped so). Nothing…We’ve received phone call from Qatar Airways in the morning I think 9AM 1/4/19 offering the same flight on the 1/4/19 which was planning to arrive to Warsaw at 13:25 Tuesday the 2nd April 2019 (well after the event). We couldn’t wait until that phone call in the morning at 9am so booked another flight which will make on time…

During this conversation we notify Qatar Customer Service, we as well clearly asked about the returning trip and we’ve been told, nothing changes in regards the return. Well not until the departure day. My husband arrives at the Warsaw Airport to be advised his ticket was Cancelled!!! Right you clearing my correctly – CANCELLED!!! He needed to purchase another ticket (lucky there were seats available)!!! So long story short – QATAR AIRWAYS could send an email, call in regards the payment method. BUT where are the calls, emails in regards to cancellation of the ticket. I will tell you – Non existent!!!

I have NOT receive any message, phone call, etc so do my husband, checking my app. The flight status is “FLOWN” – really???? Update from 7 May 2019. I've paid for the ticket just over $1530, missed the connection flight and response from Qatar offering $700 refund as they deducted 'no-show' cost...see below: E-commerce Support (Qatar Airways Support) May 6, 18:06 +03. “Dear xxxx. Greetings from Qatar Airways Support. We sincerely apologize for the delay in response and appreciate your patience. We confirm that your refund request dated 01-May-19, for ticket number xxxxxx issued under booking reference K62RF6, has been processed. We have refunded a total of AUD 730.86 to the same card you made your purchase with.

As the no show fee exceeds the paid base fare. Hence, we have refunded the remaining taxes paid for ticket in accordance with the fare rules applicable to the ticket you have purchased. Please note that it may take up to 28 days for the amount to appear on your account statement. In the unlikely event that your refund is not credited after 28 days, please feel free to contact us by replying to this email, and we will initiate an investigation with the card company. Thank you for taking time to communicate with us. Yours sincerely, Qatar Airways Support.” ARE THEY SERIOUS????

We eventually landed in Sydney with 28 hours of delay. Out of those 28 hours, we spent at least 9-10 waiting in queues at the Perth Airport (waiting for hotel vouchers at the arrival and boarding passes before departure). Lack of information by the cabin crew in the plane and then airport teams in Perth was very frustrated. It was very difficult to arrange any connection transport for the people who did not have Sydney as their final destination. As we arrived in Sydney very late, took our luggage at 10:55 pm, the only option to us was to take a rental car to get to our final destination. When we approached Qatar Customer Service asking for possible financial compensation, they denied any responsibility. They advised they are not responsible for any travel arrangement, which is not part of our itinerary with Qatar. When we booked the flights with them, we definitely did not contemplate this ordeal and couldn't include it in our itinerary.

After I transferred the weight to the check-in bags, they said the weights of the check-in bags exceeded the limit and asked me to pay fine of USD 65 or again open the check-in bag and dump things. Then, I understood they want to make money by strictly enforcing the handbag (including laptop) weight as 7 Kg and want people to transfer things to their check-in bag and end up paying for overweight.

I was assured earlier on phone by customer service representatives multiple times that if the flight prices at the time of re-booking are lower compared to what I paid earlier on 10/28/2018 the differential amount would be refunded to me. This is sheer case of fraud. Had I cancelled my earlier ticket ** I would have got a refund of $1801.5 (deducting cancellation fees of $320). And had I booked a new ticket online on 2/5/2019 it would have costed me $1461 only. So I have been defrauded by amount $1325.61 for this trip. I demand a refund of $1325.61 ASAP.

Based on my view Qatar Airways is not responsible for giving the baggage to the respective customers. I don't even rate it as 1 star. But there is no such options available. We were been at India airport for more than 4 hours for the lost baggage after our 30 hours travel and daily follow up for 1.5 months to get these updates. We got frustrated like anything and we don't even paid for having all these troubles and our valuables. Also, they have strict policy. We have opened our 7 (23kgs) checked in baggage which had additional weight of 0.25 / .5 / .75 kgs extra and we trashed it in the airport.

Prior to my departure I tracked my application which showed that the visa was "processed" but could not see the result thereof. I thus took the first leg of my journey as scheduled and upon arrival in KL on 26 December was dismayed to learn that my visa was not approved by MOI. I was scheduled to fly from KL to Doha on 2 January with a return onward flight to JHB on 6 January 2019.

I have tried endlessly with Qatar Airways as well as a visit to the Qatar embassy in KL to assist with the matter and after failing those avenues, I took it upon myself to even send an email to MOI in Qatar who unsurprisingly have not responded. I have tried to make them understand that I had no intentions other than to visit Doha with my wife who is a South African citizen and gets a visa on arrival. The only document that was asked of me for a transit visa application was a passport copy, so on that basis the rejection was merely on racial grounds it seems as the MOI have not given reasons for rejection and Qatar Airways explicitly stated that they are not at liberty to disclose that.

Qatar Airways simply told me that the situation was outside their control and that I had to rebook my flights for alternate dates. I am now currently in Singapore and the only flight that they can book me back on is the 8th January. I am thus not only late for work beyond the planned leave schedule but also incurring additional costs for my overstay. I think their services are totally poor to say the least and would not recommend anyone to book their visa services or flights through them. There are many alternate hotels that provide that service (I only learnt of that now but too short a time to apply for visa) and way better flight options to Doha including flydubai and Emirates which are far more superior in the customer care department.

Qatar Airways are just after the "buck" with no concern for customers or passengers who are stranded in a foreign country due to their phony advertising tactics. MOI also do not care for other nationalities of African heritage. Go their list of countries that are eligible for a visa on arrival and you will see what I mean. There are far better places to visit on this planet than racist and biased nations such as Qatar who just market to attract their "niche" and everyone else do not matter. What a shame!!!

In this instance, I anticipated that the process would be just as uncomplicated and could be completed with a single phone call. Boy, was I wrong! I called Qatar Airways and the representative informed me that I should instead contact the Privilege Club department, as Qatar Airways does not deal with award tickets. This is surprising considering that Privilege Club is part of Qatar Airways. If so, then why is it being treated as an entity of its own as if it were its own standalone company?

Regardless, I obliged and proceeded to call the Privilege Club department which, in turn, informed me that I need to submit my request using their online contact center. If this wasn’t already a convoluted process, the automatic response to my request from the contact center was that I had to wait 3 business days before my request could be tended to. How is this practical when a customer needs to make an urgent change?

My request was simple - I just wanted to know what dates were available for me to change my return ticket to and what the cost of implementing such a change would be. The response I finally received from QA three business days later, was a generic cookie cutter one that did not even address my request. They replied stating that a change would cost $25 if completed 24 hours or more prior to departure and $100 if within 3 and 24 hours of departure. However, they did not provide me with any answer as to what dates were available for me to change my award ticket to. Not only did I have to wait for 3 business days to receive a response, but the response I received was completely unhelpful and useless.

My case was an example of an urgent one and could not wait a week, let alone three business days. I felt completely stranded and that my travel plans were hanging in the balance as a result of Qatar Airways’ inability to deal with this issue in a timely manner.

I attempted to contact someone directly from the Privilege Department on Friday and was told that my request would be expedited. I tried to follow up the next day but because it was a Saturday, the offices were closed. I tried to call again on Sunday and was informed again that the office was closed. What is the point of being a privilege club member if the customer helpline is not even open on Saturdays and Sundays while the general Qatar Airways customer service helpline is? In this case, I would rather be a standard, non-privilege customer and receive more reliable and timely customer service, than be a privilege club customer and have to wait days upon days for anything that even remotely resembles a response.

I submitted a second form through the contact center thanking Qatar Airways for the information regarding the costs to change but asking yet again that they provide me with possible dates to change my return flight. Of course, a response did not come in time and I ended up having to take my flight in the end because I did not want to be stuck in the US with no estimation in sight as to when I will be able to travel back on an award ticket, while I wait for Qatar Airways gets its act together. I did finally receive a response the day after I returned from my trip. The message was yet again an unhelpful generic one stating that my request has been received and that Qatar Airways will review my comments and revert to me within three business days. What a joke!

As a Privilege Club member, it is especially frustrating to experience this lack of courtesy from Qatar Airways. Throughout this entire ordeal, I did not receive one meaningful or competent response and had to wait days for some useless explanation that took no time or effort from Qatar Airways. This lack of care and utter negligence suggests just how little Qatar Airways values its customers. It is a real shame because my experience with the airline in the past has been a positive one. However, after the numerous mishaps I have encountered on this last trip, my opinion has changed dramatically.

I have been a loyal and dedicated customer who has selected Qatar Airways for all my travel plans, but will definitely be reconsidering my flight options the next time I travel. The advantage Qatar Airways had over its competitors in the past was the fact that they offer direct flights from Doha to the US. This perk is not even worth it anymore, as Qatar Airways has significantly reduced the size of its seats thereby compromising comfort.

This, along with the fact that I was sick, made my trip back a miserable one. I would rather take a trip with Lufthansa, KLM, or British Airways and experience greater leg room and larger seats for a lower price, even if that does mean I have to make a stopover. Qatar Airways’ slogan of “going places together” definitely applies to my situation because they have taken me to hell and back with their awful customer service. I want compensation for this horrible experience!!

Second Worst Experience (Ground Staff behaved very rudely and unprofessionally and looked like they were trying to ruin Qatar reviews) - so we got into the check in and were first in line after waiting for 2 hours. Only 1 of our carry on bag was 1 lbs extra and that was because of the twin blankets, so we asked the ground staff lady to let us just take it out and everything else is perfect. This lady asked us to get out of the line, fix the bag and come back in the line, we were like seriously??? When my husband told her that we heard good reviews and great customer service by Qatar but this is not as expected, she told us on our face “you heard it wrong”. Wow. That was so not professional. Have some respect for the job you do lady. We requested and she totally ignored us and started calling other customers in line.

We just got out of the line and got with another staff and got in and tried to forget the incident as we didn’t want to spoil our vacation mood. Third worst experience (at boarding, no clear instructions and conflicts of information provided by ground staff) - so I was standing with my twins and 7 year old and Carry on bags right where boarding was going to take place. My husband had to take a trip to restroom and 1 of the other rude ground staff lady gave us directions on Family boarding spot, business, etc. She asked me to move my kids away from the area I was standing and get my kids away from there and get to Family boarding zone even after looking that I had twins and carry bags to move and I was the only adult at that point. Anyways I moved us all.

Now the lady whom we had the luggage issue at the time of checking on the scenario described above came and she asked us to move from where we were and go to the spot I was originally at, as that was Family boarding zone. I was like really?? So I said, "Can your staff be on the same page and not have us move here and there especially with kids and bags???" And then another nice lady was helping me out and said the same thing. When the staff didn’t listen, this other passenger lady who was helping me simply asked if there was any supervisor who could help us here. Now this staff got so upset on us that she called the Cops and had us stand on the side and didn’t let us and that other family board. She told us that our baggage is also ok stand by and we can’t go yet.

Officer came and when we explained the situation, asked the ground staff lady to explain us the rules again. The ground staff lady then mentioned, we need to apologise to her and her other rude staff lady only when she would allow us to board the flight else our baggage is on standby. Officer did take her to the side, they talked but she did make us all apologize to her and her other Lady staff and when I told her that we got kiddos so expect a little professional customer service, so she was like, "You caused this situation and it’s all because of you." I was so upset and almost in tears. Why would somebody do this. This is like mental harassment.

First and last experience ever with Qatar. But in the flight, there was a sr. crew Rulika who listened to our story and said she would report this and also made rest of our flight pleasant. So thanks to her for doing that. She was in tears also after listening to what we had gone through with Qatar ground staff. We definitely are not traveling with Qatar again as even on return flights, didnt like how the bassinets and the kids were seated. We had to get separated and not because they had kids on the other bassinets, but because those passenger paid extra for those so of course Qatar for the money and won't care about a family who have twins and a 7 year old that they all should be seated together. Such a poor experience. Qatar needs to revisit their DFW ground staff for sure as most of the ground staff was unprofessional and none of them walked up to help us.

The main meal that I had ordered was forgotten about. I had waited too long and when it was delivered, it was cold and dry. The airline attendant did not respond to my call quickly enough to tell him about this. I did order another meal but again it meant waiting. The attendant seemed bored and quite unsuited for the role of a steward. He didn't even bother to take off the quilted 'mattress' after sleeping. Said it was OK for me to sit on. The side hand rest also needed to be fixed. The cost involved for an upgrade to business class was really not worth it. Crying infant, unsatisfactory eating scenario, a broken handrest and overall lack of care, has rendered a 2-star rating. I will not travel with Qatar again.

When he saw that I had a Mastercard he was disappointed. Finally when I got my next flight my bags were missed. Arriving in Chicago O'Hare their manager was very rude when I was explaining him why I missed my flight and my bags were racked. I’ve been telling everyone that I know to not fly with Qatar although they sometimes have cheaper international flights and I am glad that they listen to me.

When we got on the plane, they inform us that the fate of our luggage is uncertain. True to behold, when we landed, our luggage were nowhere to be seen. It will only be arriving at a later flight. I am now typing this from McDonald's at CDG airport as I had to while my life away. What I fail to understand is that why would Qatar think that business class passengers are ok without their bags? I paid extra for premium to make traveling an ease for my parents. It turns out to be a combination of marathon and hell. It was a lot of angst that is absolutely unnecessary, coupled with the additional dent in my wallet. Rest assure, post this review, my next project will be a complain letter to Qatar.

No explanation was given for either the delay or the intense heat. The captain failed to take command of the situation and failed to adequately inform the flight attendants and passengers as to reasons for the delay and the heat. Less than hourly, he mumbled over the intercom something incomprehensible about problems with “sequencing” and “we apologize for any inconvenience.” We could not understand his mumbled, slurred speech and were outraged that he failed to acknowledge the intense heat or our miserable conditions.

Although we did not have a thermometer, the heat felt like 38 celsius. I became nauseated and ill with the stagnant hot air as I, like the passengers around me, tried to fan the hot air with magazines. Everyone became quite agitated and restless, and I felt sorry for the attendants who were trying their best to control an escalating situation. The attendants finally passed cool water at 2200 and one little cookie, so the passenger in front of me said, “You think throwing us one little cookie will appease us, like dogs?”

According to the US Department of Transportation, Aviation Consumer Protection, federal regulations e-CFR, (Electronic Code of Federal Regulations), Title 14: Aeronautics and Space, Part 259 - “Enhanced protections for airline passengers” section 259.4, requires that “covered airlines” which Qatar is, have a “contingency plan for lengthy tarmac delays”. As part of this plan, airlines are required to provide comfortable temperatures during the delay and are to provide updates every 30 minutes as to reasons for the delay. These actions did not occur. FEC guidelines also state that the airline shall provide “adequate food and potable water” which did not occur, considering the extreme heat. Airlines are required to detail, in the contingency plan, actions taken to “minimize hardship for passengers”. Qatar did not meet its stated goal of “commitment to service” and failed to ensure a comfortable experience on board.

In addition, when we got to Bangkok Suvarnabhumi Airport, we could not find one of our 4 checked bags and almost missed our flight to Chiang Rai due to filing a claim for lost baggage. After we filed the claim, the attendant at the Baggage Claim area checked the “oversize luggage” area and found our bag, which had been placed in error in the oversize category, as the overall perimeter did not exceed the 62-inch maximum. We have used this bag to fly Qatar on multiple occasions and were never informed that it was oversize. We were given no advance notification that the bag had been placed in this category, causing us additional hardship. I wrote a formal complaint letter to Qatar and requested compensation but received the standard apology for "any inconvenience" and an insistence that they were exempt from "compensatory obligation."

Upon arrival at Doha International airport, we were not allowed to purchase the individual visa for 50 dollars. We were forced to purchase visas that includes food, transportation and lodging in their hotel for 125 dollars for my husband and my son for the total of 250 dollars. The problem was we had already booked a hotel for 60 dollars. Because of the short notice we were not refunded for the hotel booking.

I as an American citizen did not need a visa to leave the airport. Nevertheless, I was charged an additional 30 dollars to share a room with my family. We arrived at DOHA airport at 4:00 pm. By the time we left the airport, it was 8:30 pm too late to see the city. Quite frankly it was a waste of over 300 dollars. On our way back, they left 3 of our suitcases, and we did not get them until 2 days later. The service sucks, misinformation, and lack of simple company's knowledge on the part of their staff is frightening. This was the first time to use the Qatar Airlines and definitely will be the last one.

Tired after a night in the airport feeling completely deflated I was so happy when my mind was put to rest by such outstanding service by the Qatar ticketing office. It wasn't just that she booked me another flight but honestly my last 12 months has been hard, with whatever could go wrong actually did. Missing my flight, a night at the airport feeling sad and sorry for myseIf I was completely overwhelmed. Her mannerism, the seemingly lack of effort and helpfulness made all the difference to my worries on the day. She helped me without making me feel like she was too busy, I was putting her out and/or it wasn't her problem.

I had trouble trying to book a flight whilst online at the airport so spoke to the only ticketing office open that night. In 5 mins he made me feel 10 times worse and more upset about my situation plus not helpful at all. I felt like I was getting lectured about flight departures, what I should/shouldn't do whilst traveling then the way I should've gone to the airport because it would've been quicker (I thought a booked taxi would get me there quickest? And once I'm at the airport it's too late to be told how I should get there). All I wanted was to book a ticket or hear availability info. I travel overseas frequently, always early, never miss flights. A Customer Service Officer should not make you feel worse.

Not wanting to talk to another ticketing office but still having trouble online the next day I needed to. In 10 mins I felt so relieved and reminded good customer service still exists thanks to Qatar staff in Barcelona. Qatar information desk in Doha airport was also flawless. After serving a line of travelers their flight information (some flights weren't on the board, mine included) the gentleman was so friendly, came across not only happy to help but also actually wanting to.

Paranoid after already missing a flight, no gate number on my boarding pass, couldn't find my flight on the board and then lining up I was so scared and stressed I had no flight home. Don't know if he saw how stressed I was but in 2mins before even being told which gate I needed I was put at ease. A smile and a couple of pleasantries allowed me to breathe and relax. Asked "how are you tonight" and "anything I can do to help you, I will" by someone sounding genuine makes a huge difference. Whatever the issue someone wants to help fix it or at least empathizes. Customer Service is lacking everywhere these days, most don't even try to hide the fact they don't care or can't be bothered.

The staff at Qatar have been outstanding and should be commended. My second time flying with them and will definitely continue to. They have competitive prices, comfortable flight services and facilities but mostly for customer service. I will always remember and be grateful for how much they relieved my worry and stress. To me that was priceless. Only negative is that I arrived back in Australia but my luggage didn't. They said it will couriered to my house when it arrives. I'm safely home so at the moment I'm not bothered.

I even asked to call the manager. She refused and told us that I have to go look for the manager. She wasn't trying to work with us at all, she was acting like she was doing us a favor by checking our bags in and that was ridiculous. We pay so much for our ticket and she has nothing to do with it, all she have to do is do a better job, she is a employee, she is not doing us any favor to treat a passenger like that and Qatar airlines management should teach their employees a better customer service. These employees at DFW check in counter specially female employee needs to learn to be humble and respectful and learn to give a good customer service. Customers are treated with such a disrespectful and arrogant behavior. We are all people and no one should be treated disrespectfully period.

I called the airline because there was still an hour until the flight was to leave to try for help. NO ONE could help while my fiance sat at the airport for more hours trying to get help. They said they would investigate and get back to me. 5 calls Friday I made then 4 on Saturday and 4 on Sunday trying to get answers. On Monday I called and was told that emails from Sudan branch of Qatar Airways said he was late that he didn't arrive until 25 minutes after they closed. This is incorrect.... I have call logs from when he was still early him talking to me and us trying to get an explanation. I was on the phone with my travel agent well before the time they are saying AND I was on the PHONE WITH THE AIRLINE before they time they are saying.

They want him to buy another ticket. It took us 6 years to save up what we did to get his passport and money to visit his family. We do not have money to "just buy another ticket". It is now 6 days later. I can get no answers no help. He is trapped in Sudan with now no money and no way home. This airline needs shut down!!! I am beyond furious!!!

Then after that I arrive in Qatar to request my hotel for my layover time and they told me I was not qualified for it because the airlines arrive too early, come on like if that's my problem they change schedule, so then I ask them what do I suppose to do here waiting on this airport 10 hours and then another 16 hours on the airplane. It's inhuman to even think a customer shall be held up so long without a place to rest, and then the manager told them he can only give a coupon for food, like if a burger can hold me 26 hours. It was ridiculous.

Also in Qatar you cannot use dollars on the airport to buy anything or at the hotel is crazy how they don't even have signs saying to change your money before sitting down to order food. And don't even talk about the weather that's another story. Oh by the way it's almost impossible to write a comment on this airlines. They ask a million questions, make sure you have a computer and please share your comments this airline is a disgrace to people who travel for so many hours. 0 customer service.

The flight from Chennai was on 5th June 2018 at 3:30 am. My son went to the airport at 12:00 am. He was the first business class passenger who was attended by Qatar associate who handles the business class customers. He was told by Qatar associate that his ticket was canceled by JustFly.com on 5th June so he is not allowed to travel. He received filthy service from Qatar agents at the check-in counter. My son contacted me and then I contacted the JustFly.Com. I was put on hold by JustFly.com for 30 to 70 minutes and my call was terminated multiple times. I did contact Qatar airlines and I was told by Qatar customer service that I need to work with JustFly.com.

I spend more than 4 hours with the JustFly.com and Qatar airlines between 12:00 am and 5:30 am on 5th June 2018 (India time). In the meantime, Qatar associate at the Chennai airport informed my son that he needs to resolve the issue and then come back with new ticket. Finally, the JustFly.com support person informed me that Qatar Airlines customer service line is closed and our issue was sent to Qatar Airlines headquarters in Doha and advised me to contact JustFly.com again at 4:30 pm. (India time) so that they can work with Qatar airlines and resolve this issue.

I contacted the JustFly.com again at 4:30 pm on 5th June and stayed on calls with multiple customer support persons for another 2.30 hours. JustFly.com claimed that they have been working with Qatar airlines to resolve the problem. Finally, the JustFly.com associate asked me around $2800.00 for changing the ticket to 6th June 2018. I refused to go with that option and I contacted Qatar customer support, reported this problem and paid another $795.00 directly to Qatar airlines for the 6th June travel and my son traveled on 6th June 2018.

Qatar airline did charged my credit card for the change of travel ticket from 28th May to 5th June. Qatar airline did send the email with the new travel ticket for the 5th June travel. Qatar airline did send the email about the seat change for the 5th June travel date. Qatar airline did send the email about the meal change during the 5th June travel date. There was NO email from Qatar airline about any cancellation done by JustFly.com. Qatar airline never notified the customer prior to my son's arrival at the airport on 5th June at 12:00 noon.

Qatar Airlines did not help my son to travel as per the paid ticket issued by Qatar Airlines. JustFly.com claims they did not cancel it was Qatar Airline who messed up the travel. I contacted Qatar Airlines customer service via telephone and email but they are not compensating for this horrible experience. Qatar Airlines should be ashamed of treating their Business Class Customer who paid over $4500 for this trip!

Here is my claim. I have gotten the final confirmation which is based on discussion between wheelchair company and Qatar Airways. Thus I want you to do the same as you confirmed BUT NOT the money 2600 usd. Because Qatar Airways already has confirmed about the contents and they gave me even last confirmation. Not to mention I agreed about the final confirmation. But now, the topic is switched to the money, 2600 usd. I wanna say once again, they confirmed once and I have the email from Qatar Airways. What I wanna have is not the money but the wheelchair because for my wife, the wheelchair is legs.

Even if I receive the 2600 USD, if we cannot have the wheelchair itself, our life will be dramatically changed. Moreover, because of broken wheelchair, my wife is scared to go outside even now. Even after 17 days trip, the situation is not solved yet though you confirmed about the contents once. As a big company, I think you have the responsibility about what you have mentioned through documents. Between Qatar Airways and insurance company of yours contract is nothing to do with I and my wife situation. They confirmed once so I want them to accomplish what you promised with us. I remember that on airplane, Qatar Airways ask passengers to donate money for the poor or disdainful kids in the world.

But on the other hand, though they broke the wheelchair, you don’t care about my wife, wheelchair user. What we want is wheelchair itself and they confirmed about the contents. If we cannot have the wheelchair, she cannot go out and have to stay in the house. Her hands doesn’t work as normal people. The power is only 60 to 70%. She cannot push normal wheelchair beside what she has. She has been living in the house for 7 years and didn’t go out at all. She shut the curtain and didn’t see sunlight. If she cannot have the wheelchair, it means she will have similar situation as she had before. For her, it is really big decision to use airplane by thinking of her past as I explained.

They broke her legs, and she is forced to stay in the house now. Even if we receive 2600 usd, if we can't buy the wheelchair, it is nonsense. They threaten her life now. Please understand this. I feel anger, sadness and exhaustion through this trip because of their no-understanding. Btw the wheelchair my wife uses is not on sale anymore. So we cannot buy the same model anymore. I want them to think what they confirmed and what they did to my wife till now.

I did not want my laptop bags to be damaged so I decided to move them to the check in bag but then my check in bags were over the limit. They kept juggling me to airport security to unlock, move the stuff and lock the bags again as they don't accept until the bags are locked 5 times and in the end I was so furious that I gave up and I asked them to charge for extra luggage which they said would be USD70. When I gave USD70 they said, "We cannot take USD. You have to get converted in local currency first," which I believe they had an arrangement with as they converted USD100 for USD70 equivalent in local currency. So I would suggest travellers beware if you travelling through Qatar Airways or check their policy for laptop bags or don't ever travel from Sri Guru Ram Dass Airport Amritsar, India.

I get back to find out that she has left her position, I headed to their office which is available at the reception side of the airport, it was closed, waited till reopened. While we were full of hope to catch the next flight, the crew at the office (three men) reported that we have no working lady at the check in gate!!! Telling them that I have no reason to lie about it, they assured that I have no solution but to wait for their ticket selling office in Beirut to help till the next day, heading there and despite of what was told, they offered a business class upgrade to the reservation since it's a "high season" and that would be resolved in paying 2800$ to take the flight of the same day. I replied that it's unreasonable to punish passengers like that and it's total weird from a highly profiled company.

They suggested that the sole choice then would be paying 1460$ in economy class as being a "no show and a rebooking for another date". I tried to complain in ADOUHA, the sole response was claims should be done through emails only. A "take care officer" who is supposed to help, mailed back that investigating the case. I arrived 40 minutes before departure not 70! Now I'll sue that phony show off company.

What I wasn’t offered was a room, a drink/food voucher, an upgrade to 1st class, or even some complimentary air miles or even free internet usage (internet vouchers were on sale for $10!!!). In total I arrived at my destination 24 hours later than expected. On the website, they claim to welcome feedback and I outlined the ordeal with the original itinerary attached. Their response (10 days after the event) was even more outrageous: -

“Please be advised that it is customers sole responsibility to ensure they have the correct documents and visas for their transit and final destination. Qatar Airways assumes no liability for your failure to do so. Therefore, upon getting the Ok To Board approval the next day our Johannesburg team contacted you and rebooked you on your preferable flights to Erbil free of changes. Further to your concern, please note that in such cases, no compensation or complimentary upgrade could be provided by our airport team. We seek your kind understating on the same. We appreciate the time you have taken to write to us and the opportunity to respond.”

They neglected to mention that “it is the customer’s sole responsibility” to ensure that the airline’s personnel are aware of what the “correct documents and visas for their transit and final destination” actually are. A highly regrettable experience considering that I have flown this route with them on numerous occasions since 2015 on the very same passport that I used on this occasion. A total lack of culpability...

When I reached the counter the lady at the counter told me that there is no seat available in this Flight. I just shocked and told her that my ticket and flight is confirmed and I have a seat number issued which was 18H. I have tried to convince her that my seat is confirmed and I should not face this situation. Finally she took me another counter and where I met a Young Chap who tried from the system and told me that flight is overbooked and there is no seat available for me. He can adjust me another flight tomorrow on 23 of March. Which I refused. He asked me to wait in front of the desk and will try to find the seat for me. At Round 01.30 am, Another young guy called me and told me the same thing that I cannot travel on this flight (His name is Younus and quote me this number **).

I had a detailed argument with him and told me that the flight is overbooked and he clearly said that Qatar Airways deliberately overbooked the flight and even though my seat is confirmed, it’s not possible to travel with particular flight and again offer me next day flight. He also mentioned that as I did not check in online so Qatar Airways can refuse me to offer a seat in case the Flight is overbooked. I told him that I am on Holidays and it was not possible for me to go your website and perform online check-in. Finally, 20 minutes before closing the gate he called me again and gave me the news that I am Lucky and he manage to get a seat for me, the seat number was 31A. I was not expecting this kind of service from the Top airline and want answers that how it happened that a confirmed ticket and seat holder can be denied from flight.

Anyway, at that point my Osaka flight was gone. The best they could do was bump me into another flight to Hong Kong after 8 hours (so I will be effectively losing 24 hours of my time) and then to Osaka. I request to speak with the manager and insist to be compensated, which is kind of his job (to deal with that kind of situations) and I give to him an example with Lufthansa and even China Eastern, who on similar ocasions, upgraded my next flight to business class and gave me free vouchers for food and drinks in the airport lounge.

His answer: "We don't do that in this company". No **. Next thing that happened was a huge scandal. I had to fight with him for an hour to finally get a lounge coupon for a coffee and some breakfast! On arrival in Hong Kong, I accounted for the story to the local Qatar Airways staff and they couldnt believe I was treated that way. My luggage still lost though. Anyway, 4 years later, my lawyer still cannot reach Qatar Airways through their official channels (faxes are switched off, mail address is for an airport tower in the middle of the desert, their email addresses are acting like black holes). And of course, I happened to read plenty on the recruitment they are running at QA. Apparently, all the Doha airport staff are ex construction workers, with zero experience in customer service. Even their vice president has a CV, listing as his biggest professional achievement before landing the VP job... been a clown in Toys R Us... and I'm not making this up!

The reason she was giving me that the child is more than 2 years old and the nappy baggage is not allowed. This reason is so stupid, how can the child stop using nappies and stop drinking milk at 2? I agreed to leave the excess baggage and suggested that we will wear the winter shoes as I needed them in Helsinki due to the very cold weather, even then I was not allowed to do that, she was just kept on repeating that she has to offload my luggage if I do not leave the excess baggage. I was given the chance to either take the nappy baggage or one of the tagged hand luggage. I had no choice and I have to leave the tagged hand luggage. I had some valuable items in that bag, but I was not even allowed to take it out. The staff at the boarding gate were just arguing with me talking about the rules without even considering about my baby.

I had to leave my winter shoes and my kids winter clothes and thermal wear and had to land in Helsinki without it. It costed me a fortune to buy all the things again. With some kind consideration of the Qatar staff, allowing to wear my shoes I could have saved a lot of money. I never expected such a rude behavior from the Qatar staff. Unfortunately I did not note down the lady's name. I strongly ask you to investigate and look into this matter. I do not want any other passenger with kids to go through the same mental pain again. I have traveled to Europe by other airlines but this was the first time by Qatar and I had a very bad experience. Thanks and kind regards.

The flight from ATQ to Doha is close to 4.5 hours and there were no individualized screens or USB ports to charge phones or anything. Welcome to pre-historic times with Qatar Airways. It’s ok to not have these facilities for a short flight of up to an hour but anything longer than that usually have these facilities. One is forced to pay additional money while at the Doha Airport to use a lounge (especially if you have a long halt) since there isn’t much to do at the airport. The almost 14 hour flight from Doha — NYC was one of the worst experiences of my life. The seats were extremely tight with no leg room, there were no foot-rests to elevate feet during flight (as a result my feet are swollen and in pain), and flight crew was not helpful.

In flight “meal preference” and “special meal request” are two separate things that apparently the flight crew didn’t know about. This has never happened to me before on any other flight where based on my “meal preference” I am forced to eat something that I didn’t want. “Meal preference” is just a general meal preference and not set in stone while “special meal request” is more of a set in stone meal liking based on special dietary restrictions, etc. This was almost an absurd experience to say the least. I communicated about my issues with the customer service team and they were extremely rude and unwilling to accept any responsibility on their end. All in all, I would say I am extremely disappointed since my expectations were raised quite a bit with all the “marketing and promotion” they have done for themselves being one of the best Airways.

Only regret: I wish the flight was longer:) I had asked to be woken up before the landing phase for the breakfast but I slept so well that the cabin crew couldn't wake me up (The seat itself was very spacious and comfortable, and I didn't get anybody next to me). I woke up around 30 mins before landing and although I didn't have time for a full breakfast, the cabin crew staff was courteous enough to offer a quick breakfast which I finished in 5 mins.

Nothing from Qatar. I got to Europe every year and next year I'll choose another airline because Qatar doesnt care about fixing their mistakes.

On my return on the 8th July I showed the damaged case to Qatar staff when checking in and was given addresses to write to by the helpful staff member on duty who saw for herself the damage to my case. However, having submitted all required details to Qatar their response was a dismissive "external handles are not covered and neither is wear and tear" and then had the audacity to say "We look forward to you flying with us again". Follow up emails of complaint have been ignored and my only recourse now is to the UK Small Claims Court. No other airline that I have dealt with has taken such an arrogant and unsympathetic attitude and for all their claims to offer 5 star service they are the pits. ANYONE WHO READS THEIR REVIEWS AND THEN STILL WASTES THEIR MONEY FLYING WITH THEM HAVE MORE MONEY THAN SENSE.

I was not permitted to see where they were moved to. However what I could see through their carrier doors was that they were soaking wet with water. The unloading had obviously thrown them about and the water in their water containers had spilled and soaked them and their bedding. I don't know how long they had been left like this. It was evident to me when I was able to free them, several hours later, due to Customs being so slow and disinterested in spite of all my documents being up to scratch that the cages had not been freshened up at all when they had been in Doha in transit.

The carriers had not been fouled and the wetness was not urine but nothing had been touched. I know as I meticulously prepared their carriers for travel. I had asked in Doha that they only fill the water carriers with a third of water in an attempt to prevent spillage as I have become wary of how these cargo companies load and off load live animals. Basically they don't give a damn. So much for beautifully articulated pet policies. Beware it is the cargo companies that these airlines use that need to be regulated.

When it finally arrived in Doha, I contact the staff at customer care, gate, etc. I had a hotel paid but it was no sense to go to the hotel when the connection was less than 4 hours. I tried really hard until I get the access to their lounge. That is not a big deal. Food is terrible and service worst. Also asked for all the staff the possibility to have an upgrade to business class and they all said that it was no way to get it without paying. For Qatar Airways luck I work with Luxury Tourism and this poor and terrible assistance will be share with all the market! I highly recommend Emirates Airlines. Service, staff, planes and generosity are much better! I wish I could post the video here where all the passengers are in a terrible position inside the plane waiting in 30°C for 4 hours!

Original Review: May 19, 2017

This is the 2nd time my bags were delayed within a 3-month period. After emailing them numerous times, I got a form which I filled in and sent back. I asked them to transfer the case to Philadelphia, which is my home base and turns out, that they need other forms filled. Philadelphia office claimed, that the form which I received from the South African office was incorrect. They pretty much is giving the runaround. All these forms were to get $75 since I flew business for that segment. They did not honor the rules regarding delayed baggage payment which they are required to pay. Do not fly with them. They do not leave enough time for connections, and the ground customer service sucks. You get shuttled like one would transfer cattle in Doha. I am oneworld Platinum member and have upgraded to business numerous times, but they really don't seem to care.

This agent informed me that I must create an entirely new booking. I then asked if he would refund the taxes to my trip if no satisfactory conclusion could be made, to which he told me to contact Expedia in order to be refunded the taxes, as he could not. When I contacted Expedia, again, I was informed that they could not do this. I'm waiting for Expedia to call Qatar main office and return a response to me. I'm very frustrated as this has cost me a great deal of time and effort to plan this trip. If I cannot get a satisfactory conclusion I will be contacting the FAA and looking into what could be done.

After checking in at the Qatar check in station and paying $315.00 for extra luggage he was offloaded from the airplane by the supervisor on duty with his chief complaint of "You're not allowed to carry two carry-ons on this airplane." Everybody pleaded and begged him, even his own employees begged him, letting the so called supervisor know that my brother already paid more than enough for extra luggage and they can actually checked one of the carry-ons in if it's going to be an issue, but he bluntly refused saying it's either he pays another $250.00 in cash or he gets off the plane. Before my brother knew what was going on, the Supervisor on duty for that night escorted him off the plane and offloaded him. I had to drive for another hour fifteen minutes to go pick him back from the airport when I received a phone call from him saying he was offloaded.

To cut the long story short, they did not cancel his ticket like they promised and the money he paid for extra luggage is still hanging. This is the worst airline ever, majority of the customer service representatives are very nice, however some of them are just pure nonentities. This is a racist airline, and I wish there is a top notch for this airline I can contact directly. I felt that my brother was offloaded from this airline because of his skin color. There are other people with bigger carry-ons and some with even three carry-ons and the supervisor had no issue with them, but went straight to my brother after boarding the flight using the word "You in black, follow me. I think you sneaked into the plane". Are you for real? It is a very sad story. My brother is stuck here in the USA now, but this is a warning to everybody "Please do not fly Qatar Arline". It is a disgrace of an airline. If there is any other rating less than 1 maybe -10, I will gladly give this airline.

It is a road journey of not less than 8 hours and that also on Pakistan roads which does not have any services or rest areas, the motor way was also closed because of the weather and the journey had to be taken via secondary roads, all these the ground crew did not mentioned. In short, they said good bye at Lahore and all the passengers were really very upset especially few ladies who were alone. I had to help one lady all the way to Islamabad as she was very nervous traveling alone by road. I had a very bad experience as the road journey without food or water was really very tiresome. (8 hours).

The ground crew promised me to give me a flight to Islamabad but they vanished at the airport. No food no water no hotel no equivalent transport, only promises. Please note that the real test of any airline is under such extraordinary circumstances which makes an airline, it is not the aircraft or the inflight service, which is almost similar in all airlines of the world. I have rated them without any starts.

I got back to London and on 16th sent them a complaint, their response was "Someone at Abu Dhabi airport will contact you". By 21st Feb I didnt hear anything so emailed them again, they said the same thing again. After this they did not bother replying and its been 3-4 weeks now. I've been trying to get their Twitter team to do something about it for 11 days and the same reply is always "we have asked someone at Customer Care to get back to you, rest assured". Well rest assured my ass, nobody at customer care has bothered to get back to me. Don't charge premium money for flights if you can't be bothered to reply to emails.

By arriving at Glasgow just before 3pm, there was still 8 hours or so by which I may still have been able to use the last public transport service to get home. As it was, I was constantly fobbed off with lies, insulting excuses and misinformation as to why no action was being taken and why the stranded passengers were delayed for over 5 hours before being transported by coaches, which ultimately resulted in our arrival at Terminal 2, Manchester Airport long after all possible public transport services had stopped running. I was guaranteed, at least verbally, that the costs to get me home would be paid from Terminal 2, only I found the staff there to be of no further assistance when the coaches arrived, which was at nearly 1am.

At that point, a taxi home would have cost £40. In my consideration for Qatar Airways and my desire to not rack up such a fee for Qatar Airways, I travelled on a bus for £4 to Manchester city centre and then paid a taxi to get me home for £13.60. It is completely unacceptable, given the nature of the delay, that I will not be receiving any compensation for my travels, knowing fully well when I booked the ticket in order to arrive by noon, that even a huge delay of 10 hours would still enable me to use the public transport and only pay £3.

Other passengers were allowed to stay in a hotel. I could easily have accepted that arrangement knowing it would ultimately cost Qatar Airways even more money and I would have arrived at Terminal 2 well before 7pm the next day, therefore avoiding taxi fees and having spent the night in comfort and warmth and having been well fed and rested. As it was, I was stood up for 5 hours, shivering in a cold airport, having become used to tropical weather for the past four weeks. While the clothes I was wearing would normally be sufficient for winter wear, on this occasion due to my tired and weakened state, they weren't able to provide enough warmth, and all that time stood up in cold discomfort caused severe pain to my hamstrings and gluteus maximus due to having spent most of the past two days being cramped up whilst travelling.

It was not my idea to be stood waiting for 5 hours: I was reassured that the coaches were waiting outside. Then I was told only one coach had turned up so far. Then I was told that the coaches were yet to arrive. Then I was told that passengers in no rush to get home were being offered to stay overnight in a hotel. Then I was told that as only one coach had arrived, it was necessary to prioritise the available space for families with small children first.

Finally, I was assured that the rest of the journey from Manchester Airport Terminal 2 would be covered by taxi, and some of us even arranged ourselves into localised groups to help keep the cost down. Unfortunately for me, the group I was with changed their plans on arrival at Terminal 2, insisting on catching a taxi individually due to there being no further help from the staff once we had arrived at the airport, and so I wasn't willing to pay half the fee for a £40 taxi home with one other passenger. I was accommodating and changed my seat so a family could all be together, and this was not at great convenience to me.

I was considerate to the fees involved in transporting the stranded passengers home and despite demonstrating such reasonable behaviour, I haven't even been offered the compensation to cover the taxi fare home. Once again, I can only express utter disgust for the way I've been treated. At least the rivals of Qatar Airways will have benefited from the fact that I do not intend to use this appallingly inhumane service again considering the vile treatment I have been subjected to.

They were to leave our hometown of Montreal on Saturday January 7th 2017 at 3:50PM and were scheduled for a 4 hour layover in Boston and an 8 hour layover in Doha before arriving in Bangkok to spend the night then catching the morning flight to Laos. We paid 150-200 extra per ticket specifically so my wife could fly Qatar Airways since it was supposed to be a 5 star experience.

The night before they were to leave we received an email from Air Canada stating that her flight from Montreal to Boston had been cancelled. We called the customer service number in the email and the gentlemen on the line said he had set her up to get to Boston through Toronto. At 11AM on Saturday January 7th 2017 Montreal time I kissed my wife before she left for the airport. I am writing this letter at 2:30AM Wednesday January 11th 2017 Montreal time and my wife has just landed in Thailand.

When she left our house in downtown Montreal she arrived to the airport and walked up to the Air Canada desk. They did not have her or her mother in the system to get on any flight. She explained the situation to the person working the desk and they were able to get them on a flight to Toronto departing at 1PM. When they arrived in Toronto she was not in the system for a flight to Boston. Expedia and Air Canada both did not have a solution for that day. They were stuck in Toronto for the night. We paid for meals for two, a hotel room and transportation to and from the airport. Nobody offered a hotel voucher or meal voucher and they denied her when she asked.

The next morning they arrived at the airport for 6:30AM and waited and waited and talked and pleaded. Finally, she was told by Air Canada they were able to get her to Bangkok by flying her to Beijing. The time came she wasn't in the system despite being given a reference number. We were told Qatar Airways would not release the funds so she couldn't get on the plane. Eventually they were given a paper saying confirmed booking and sent to Boston that afternoon to catch the same 8:40PM flight with Qatar Airways they were supposed to be on the day before.

When they arrived in Boston they were in the system but the tickets had been cancelled and it was the only flight of the day and the flight was sold out. They were stuck in Boston for the night. So once again we paid for a hotel room and transportation to and from the airport. Nobody offered a hotel voucher or meal voucher. They didn't eat that night, the hotel did not have room service and the surrounding area was too sketchy to go outside.

The next day they came to the airport bright and early and once again tried to get to their destination any way they could, we called Expedia, attempted to get through to Qatar Airways but did not get anyone on the line. We were eventually told they were confirmed for the 8:40PM flight on Qatar Airways from Boston to Doha. She tries throughout the day to check in but is unable. We speak to customer service at Expedia and they say it is now out of their hands the airline has taken over the file.

When the time comes for everyone to go to the gate my wife walks up and asks about she and her mothers situation and guess what? They tell her she is not in the system. My wife is now in tears on the counter ashamed to explain the situation again to her mother who is being dragged around on the few yearly vacation days she has. They finally bring her over a supervisor. Magically seats become available. They get their boarding passes and then get told the flight is delayed and another plane boards ahead of them. They wait around an hour before they finally board.

They arrive in Doha and have a long layover. When they finally board the plane is once again delayed before departure. In the desert. At this point I call back Expedia to change the tickets for the portion of the trip going from Bangkok to Laos as they clearly have now missed their flight by days. As I found out the previous times I called Expedia to change the tickets when they were initially stuck. Expedia.ca customer service will tell you they have no way of helping you regarding anything involving Expedia.th and Expedia.th doesn't answer the phone or email. Luckily the first time we were able get through via Expedia Taiwan. How much does a call to Taiwan cost? Unfortunately I'm going to be finding out when the bill comes in. This time around fortunately we were able to get the new tickets through an agent at Expedia.ca corporate office. The only problem is now the tickets were 140.00$ more.

This entire situation is unacceptable and ridiculous. There was no Air Canada ticket counter in Boston and no Qatar Airways ticket counter in Toronto. They had to take every employees word for it. Even with something that looked like a booking reference number which didn't exist in your system when it came time to get on a plane.

I own one of the busiest bars in Montreal for the past 7 years. As a very high volume business myself we try to do our best to leave all of our customers happy and it doesn't always work out as much as we would like it to. As a high volume business in this case you failed my wife, her mother and honestly your customer service team leave a lot to be desired. It's not acceptable. We paid extra to book with Qatar airlines because it's supposed to be a 5 star experience but when I spoke to your customer service representative they told me they cannot help.

I want a refund of every dollar I spent on the trip itself and for all the extra expenses incurred surrounding this disaster of a situation. This all could have been avoided by simply releasing the funds so they could have gotten on the flight through Beijing days ago. You cannot sell a seat you do not actually have. It shows a severe lack of respect for your customer and it shows greed from a government owned company. Shame on you.

Qatar airways crew was Rough, unprofessional and inhumanity. I can't forget the pregnant lady with the problem like mine. She laid on the ground pleading the manager to let her catch the flight. He was saying too late and ordered the supervisor to close the gate in the front of us. Can anyone imagine that. Then the manager order one, get us our baggage and he promised to rebook for the next flight. After we took our luggage from the arrival we met him and he said to us "you got your ticket through the agency, solve your problem with them. We have nothing do for you."

Finally, I sent my story to the complaints departments. They replied "there was difference 3kg in your and you refused to pay or to take some stuff out". Which is totally wrong. Even though IF they said in the email was true, there no sense to pay 250$ for the 3kg difference or to miss your flight and to lose over 1000$ tickets.

Please, let me know, Qatar airways decide people for travel according to their faces. Please, I already went to the police office in Luxor and I complain against Mr. Shereif only now. I lost my money, my chance for visiting my brother, and my hotel reservation and my visiting chance to Korea. Please, let me know, the procedures I should start to take against the officer and Qatar airways company?

I looked up the conditions of flights and layovers on Qatar Airways website before confirming the purchase of the flight through Expedia. I called Qatar Airways about a week later to confirm the hotel booking, and I was told to that we do not qualify for the free transfer stay at the hotel because there was an earlier connection available. However, this is incorrect because there is no earlier connection available from when we got here. We found that out at the transfer desk when we had stood in the long line and in good faith expected them to correct that mistake. However, we were told that they are not capable of fixing the mistake, and we were told that we can do it at the hotel desk. At the hotel desk we were told that they were not capable of fixing that and we could just pay $350 for the room, or pay $120 for the transfer visas and another $200 or so for some random hotel in the city, and that the hotel desk never issues hotel vouchers.

We were sent to a third customer service desk. From there we were being sent back to another transfer desk, and because we were tired of being pushed around with all our luggage, we asked the Ms ** from the customer service desk to call the transfer desk to confirm the name of the supervisor we were going to be talking with. However, the supervisor REFUSED TO GIVE US HIS NAME (We later found out that the supervisor who refused to give us his name is Mr **). We went back through the security with all our bags and had to explain the whole story not once but twice to different people when we were just asking to talk to the supervisor.

The last person we talked to gave us a different excuse for why they were avoiding honoring their responsibility to provide us with transfer accommodation - he said we received a special fare for the ticket. However, on Expedia website there was NO indication that this was a special fare, so there was literally no way for us to find out that we either had to pay $350 out of pocket for the hotel, or else be stuck for 20 hours in the airport like homeless people. This is completely unacceptable and a shame to Qatar Airways. We have NEVER come across this issue during long layovers, not with Emirates, not with Turkish Airlines, not with any other company, and we travel a lot.

We were eventually sent to a hotel which we had to pay for, but Qatar Airlines said that the breakfast was included. Not so - they were trying to charge us $20 for a bagel we grabbed on our way out after not receiving a wake up call that we had set up with the hotel. The back and forth with the customer service was a completely useless waste of time as well. Talking to these people and being sent from one counter to the next took literally HOURS, we were exhausted and the people were rude. Our friends flying Emirates encountered none of these problems, their hotel was included as well as all the meals, and they had a blast. I really hope Priceline and Expedia will stop working with those scam artists.

Due to late arrival at Doha, we had to go through a long line for border customs to exit the airport in order to check in to our hotel. The customs officer called a passenger from the end of the line to the front to process his entry permit. Upon my protest for unfair treatment of passengers waiting for their turns, I was summoned by the head border officer who told me that I had shouted at the officer. He indicated that it was against the law and I was denied exiting the airport which meant that I had to stay in the transit area overnight.

On my return flight from Doha to Atlanta, I was told that I could not take my carry-on to the cabin due to limited space. I agreed, however, I monitored other passengers' carry-on allowance from the waiting area. To my surprise, there was not a similar restriction for the carry-ons of other passengers in my flight. When I protested the procedure, they agreed that I could take my carry-on with me!

To be honest it did look kosher a little since the hot meal seemed wrapped like a kosher meal but when I looked further I saw they mixed two different non-kosher meals and told me it was kosher. When I called the manager of the economy class named Imana she told me that in fact the food wasn't kosher but this she told me after I pressed her. She asked me what can she do to compensate me. But when I asked for anything or even a company form they told me they don't submit such things and I need to file a complaint online. They also told me that this is serious case and they told me to wait after all the passenger side left so they can see what to do to compensate me. And so I waited after everyone left. And someone named Pay took me from one manager to the next. All told me they can't do anything.

Even the manager of Qatar said they can't do anything (no money or business upgrades. At first Jaboc told me he will do what he can to put me on business class then he told me he can't though he is the supervisor of all the aircraft. He is a duty Manager. When I returned I wanted to speak to someone from Qatar but they told me they have no phone line and only request form. I filled it to no reply. Only after PM on Facebook did they finally reply by email. Stating that they didn't have kosher food. (That was a 14 hour stop and 4 hour stopover. I went over 18 hours with no food!!) And that I requested that nonkosher chicken casserole which that is a lie since it is forbidden for me to eat nonkosher. It is similar as to Muslim that eats halal and gets served pork instead and they tell him it's halal. I was lied and discriminated. I asked them more questions and see if they can compensate but no response.

When asked why, she brought a list, went through it and said "your kid is not entitled for any meal." I was so shocked and puzzled. I was thinking - my kid will go without food for 14-15 hours!! I had to argue with her saying that I paid full child price for my kid, show her our boarding pass to prove that my kid should get meal like everybody else in this flight. After some delay, they gave her food. But I was still feeling so bad that everybody around is looking/listening at me, when cabin crew is saying my kid don't get any meal and I am asking them for one.

After 3 hours delay in Doha for our onward flight there was another incident that disappoints me. I saw kids sitting around us were given kids activity kit but not my kid. I had to ask. Attendant said she will see but nothing till end of the flight. I had to write to their customer service once I came back. Here is the chain of event with them for everybody to judge. This is the worst part.

Complained through their website on 21st of March 2016 and got an automated response with a case number. On 31st of Mar, I wrote them again saying that their website says I should get a response within 5 business days but even after 10 days I don't have any response. On 1st April I got an email from customer care coordinator Joanna ** saying that they are still working on my case will response soon.

On 11th Apr same coordinator replied. Her response made me angry. I was thinking - really this is what your response is!! Do you not understand what my comments were!! Here is her reply in brief: That their cabin crew do not have any record of what I complained, that there were no request for CHILD meal, no comment about kids activity kit that other kids got.

I replied her back immediately saying: "I am not talking about child meal. I know child meal was not requested." They just refused A MEAL for my kid. "You also fail to response about the activities that was given to other kids but not to my kid." When you say - "our staffs were not aware of the issue you described in your email," does it mean this matter never happened and I am just making up something to waste time?

Anybody can understand why should cabin crew record such an incident that is not supposed to happen? On 6th of May she replied my email saying that they apologize for the inconvenience. She also said they hope we will fly with them again. Really? You screwed up with me and my kid and hope that I will let you do that again!! I am not going to give you that chance when I have options. This airline claim to be a five star airline and that's what they advertise. I will give them negative 5 if I can. FYI, I just booked my next trip for March 2017 with my whole family. I paid about $50.00 higher per ticket with another airline.

And then the Qatar Airways has emailed to me that "There is some disorder (complexity). Please correct your first reservation in 24 hours." And I said well fine. After all they send me a new priced flight ticket but which is not from the price that I already booked which is the one I was looking from the other one's price. Even the price does not shown up on Qatar Airways booking page and nobody knows that why my money has been blocked.

I am trying to call Customer Relations and Credit Card Payment Center but nobody is trying to find out my problem. I got tired of this situation. I only wanted to buy a ticket from 550 US dollar but they charge me with somehow blockage, only was checking some other flight for 100 dollar more. Please be careful while making any reservation with Qatar Airways. You can not even understand somehow they charged you from any reservation and can put blockage the reservation you made. Now I am trying to reach Customer Relations and try them to look my situation. I have all the receipts and timelines for reservation and I am telling someone from Qatar Airways, "Please find a resolution for my situation and pay back my money which is blocked unfairly from you."

This information was a shock and I immediately told the gentleman that "how can you just deny me the boarding despite the fact that I have the confirmation email from Qatar Airways and even I called the customer service on 5th Sept. and they also confirmed me the same." On this the Qatar Airways rep said that "I just cannot help you." I requested him that "can you help me in any manner," he simply refused to provide any kind of support. At that time I went into a big mental trauma that How can this happen.

I bought the ticket in May after getting repeated confirmations that there is no restriction for travel on Hajj visa on this flight. I even called Qatar Airways on 5th Sept. 2016, the day before I was meant to travel, to check the flight status and informed the agent that I am a Hajj passenger. I was once again reassured that there is no issue, the flight was on time and I may travel on Hajj Visa to Jeddah for Hajj. My claim was later acknowledged by Fatima **, Supervisor customer services, who called from Bahrain and confirmed my stance after listening to the call recording.

Suffice to say, this was the biggest shock of my life. Going for Hajj is a very important event in a Muslim's life and much planning goes into going for this momentous journey. To be simply told that I cannot proceed for Hajj, not due to any fault of mine but due to some miscommunication by Qatar Airways was a major breaking point. At no point was any support offered to me by Qatar Airways staff and their inhuman and insensitive behavior was a total lack of professionalism. When I asked them to provide me with denied boarding stamp as advised to me by Dnata staff members, I was further thwarted. Only when I told them that I shall call the police was I given a print out of PNR stating denied boarding but without stamp.

Following this abandonment from the Qatar Airways staff, I rushed to Dnata office for help and was served by a God-fearing person, who after hearing that I was a Hajj Passenger went out of his way to help us and got us some seats on Saudi Airlines (Double the Cost). At that time I had no option but to reach Jeddah at all costs. I lodged the proper complaint through the Qatar Airways Portal, and after 7 days I got the reply that "We regret whatever happened, and we are pleased to REFUND you the ticket." My question is whatever inconvenience in terms of mental trauma, and financial loss was due to the PURE Negligence by Qatar Airways, why a customer should suffer? Is this the favor they are doing by REFUNDING the ticket after denying the boarding due to their OWN FAULT?

I asked a senior staff member if the flight was delayed, and they said yes it will be delayed due to bad weather. However, on this day and over the last number of days. The skies were clear. After discussing the issue for at least 1-2 h, Mr. Ahmed **, the Qatar Airways Commercial Manager for the Asmara Qatar-airways office, informed me that Qatar Airways has been rescheduled all its flights by 9 hours for the last 2 weeks. How is this possible?! Firstly they didn't disclose this information to those of us flying with Qatar airlines and were deceivingly asking us to arrive at the airport at 2am to wait within the airport premises for 10+ hours and secondly I was going to miss my connecting flight to Munich, and my connecting flight from Munich to London, which I booked through a separate airline. Despite that flight time change, I had to be in London on time so that I can make it to work on time.

So I asked Mr. **, if I can get a direct flight to London instead of Munich and his response was "yes but we will have to charge you for this change." I was asked to pay circa $400 to change my flight for a delay that was clearly their fault. I couldn't afford it so I had no choice but to reach London a day late, spending 2 days of my annual leave flying with Qatar Airways, excluding the 4 hours I spent in their office. It took me a while to recover from this journey. Secondly, on my return journey to Munich they damaged both my checked in suitcases to the point that it became unusable.

I reported it to the lady personnel of Qatar airways. She filled in a case at Munich airport, and they said they were going to pick up my damaged suitcase from my home address. She noted every needed information down including name, address, damages, age of luggage, e-mail address and phone number. She informed me that Qatar Airways works with a third party company named dolfi1920 - baggage service. She also informed me to call after three days to organise a date. A collection date. When I called back a week later to organise this collection date. I was told that I have never opened a case. The lady did not provide me with a reference number and they couldn't find any case with my name, address or any other detail. The company informed me that I have to contact Qatar airways directly to open another case.

After this nightmare, I had absolutely no energy to call them to go through a lot of hassle again to prove that the suitcases were damaged by Qatar Airways. Furthermore, it is strange how this occurs only in Asmara. I have never faced this sort of problem anywhere else in the world. Can you imagine this situation occurring in Heathrow London? No I don't think so. Then is it fair to say that Qatar Airways is degrading its services to Eritreans, just because it is an African country. Qatar Airways is a disgrace. Shame on you Qatar airways. I would not recommend ANYONE to fly with Qatar Airways!

We had placed our hand luggage consisting of my briefcase and my wife's handbag in the overhead compartment on boarding our both flights. My briefcase and my wife's handbag contained Gbp 4000.00 each in Gbp 50 notes. Upon reaching our final destination (London) and upon getting to our apartment, we were astonished to discover that the entire £ 4000.00 from my briefcase were gone and 56 single usd bills were stuffed into the same envelope. Likewise £1900.00 were gone from my wife's handbag. None of the other contents were removed from the bags, only cash has been taken away. We can assure you that we never let our hand luggage/briefcase/handbag out of sight at time during the entire journey until we got home in London.

We strongly suspect that this theft has been committed very professionally by one or more of the cabin staff on board either of the flights. We still hold the envelopes and the 56 usd bills if you need the same to carry out your investigations. We sincerely hope and expect that you investigate this matter thoroughly and reimburse us our loss and also help retain our newly found respect and love for your esteemed airline. Looking forward to hear from you soon.

An American lady passenger sitting next to my seat got some minor bruise on her forearm. On her call, an air-hostess attended her very promptly. The lady asked for some particular ointment which was not available in the plane. From this point onward a parade of cabin crew started, member after member coming to her seat, consoling with the lady, offering all sort of excuses for not having her demanded medicine. (It was a good gesture that the lady was getting proper attention, but this should have been applicable to all other passengers.) I wished someone would have responded the same way on my call.

On my return flight from JFK Airport, the passenger (** man) sitting in my front seat reclined his seat fully, so much so that and I could not take my meal easily when it was served. Firstly, I requested the passenger to straighten up his seat which he did not. Then I requested the air-hostess but the passenger pretended to be sleeping. The air-hostess repeatedly said to me that she would not disturb the passenger, instead I should compromise which finally I had to do.

The same story was repeated during second meal serving. This time again the serving air-hostess showed her helplessness to ask the passenger to straighten up his seat. Yet another air-hostess, seemingly more loyal than the king type, jumped in and instead of resolving my problem, started blaming me for reclining my seat as well. But she had no answer when I told her that the passenger sitting behind me never had any complaint against my slightly reclined seat. Obviously, the air-hostesses never took into account my inconvenience, but they were taking care of the comfort of the chosen one.

Above incidences clearly indicate that Qatar Airways is a racist airline which treats its passengers on the basis of their race and region. Middle East, European and American passengers are on the top priority list of special treatment, while others in general, and those belonging to sub continent in particular, are subjected to worst kind of discrimination. I would not say that the cabin crew is incompetent, untrained and non-professional. The reality is, and I am pretty much sure that its cabin crew is trained to toe this racial policy in spirit and letter in the flights.

During my 35+ years flying with local, other Middle East, and European Airlines, I have never experienced such a discriminatory behaviour. Based on my this worst experience, I would advise the would-be passengers belonging to subcontinent, to think twice before traveling in this airline. Spending a few dollars more on some decent airline are worth, where they would be treated at par with other fellow passengers, instead of becoming victim of discrimination.

I received an email with an offer to upgrade my trip which I took. Once I had made payment I tried to select my seats to find that only the flight between Dubai and Doha had been upgraded. I realised that I had been mistaken and that the upgrade was not what I expected and I did not want it for just the first part of the journey. It did not offer good value at all. I called Qatar airlines and explained the situation in which I was told a request for a refund would be made and I would receive a call the next day to confirm. I received no call the next day, or the day after and called my self on a couple of occasions. On the third day I received a call saying they had denied my refund because of their terms and conditions.

My opinion was that if I request had been made then obviously a refund was possible and why were they punishing a customer who had been confused by the offering. I had made the call 10 minutes after the booking, not weeks later, so there had obviously been a misunderstanding. I had asked to speak to a more senior member of staff - a request that was refused. I was also denied the request of being transferred to another department and in the end the agent hung the phone up on me. This was 100% on purpose and if there was any doubt whatsoever it was confirmed by the fact then when I tried to call her back on the direct number she had called me from, she cancelled my call without picking up. This happened after a few rings and on 4 separate occasions. She obviously did not want to deal with me and decided this was the best course of action.

After this I sent a complaint outlining all of the above, and stating that if they cannot refund me the money can we discuss a compromise such as credit towards other Qatar airways flights, or even a discount on the upgrade to New York in which I thought I was purchasing originally. I stated that upgrading a flight to Doha from Dubai, which is little over 45 minutes, was not something I wanted for such a high price. I even sent a screenshot of my booking which just stand Dubai to New York as one booking and no mention of the stop-over to show how I was easily confused by the offer. Also that the behaviour of the customer services officer was completely unprofessional and shameful from a Qatar airways point of view.

The response was to ignore anything about their customer service officer and to once again illustrate no refund or compromise will be issued for the upgrade. I then replied once again, this time including the email address of their Chief Executive in the email, to once again a few days later ignoring completely the behaviour and conduct of their employee and only stating no refund would be made. I then sent an email only mentioning the conduct of their customer service employee and this has so far been ignored completely.

I really am at a loss to why an airline of such reputation would act in such a manner but I will not be flying with them ever again and recommend that others follow suit. If I compare this customer service to Emirates, Etihad, Virgin Atlantic and even British Airways (who I think are pretty poor) - the airlines I fly mostly with - there is no companion. These are by far the worst and I am at a loss to how they are rated so highly. Give your money to another airline!

Around four days after we filed the complaint we received an email saying that a complaint had been logged. Even then there was no reply when asked about what has happened to our bags. Finally, tired from the lack of response through email and otherwise, we visited the airport (O'Hare) to speak to the staff in person. I'll add that the Qatar airways staff there was only available if there was a flight arriving or departing any time soon. At other times we were told to wait for someone to turn up at the counter. when that would be was anyone's guess. At the airport I asked to meet the manager of Qatar airways and was told that the system was unable to trace our bags. The staff was in fact unable to trace exactly where our bags went missing. I was also told that the case was being handed over to a private tracing company and the process would take at least another three days.

Memorial day weekend followed and another four days passed and again I had to go the airport and speak personally to the staff to find out that the tracing company too had been unable to locate our bags and they were now officially being considered as lost. My last resort now was to file a claim for compensation. We filed a claim and gave details to the best of our ability about the contents of those bags and their worth. This claim was filed on 5th June and we travelled back to India on 7th June. On 14th June I received a mail from the airlines asking me to file a claim. I can't help but ask the question: How slow and uncoordinated is your system that despite having filed the claim and submitting it in person to the manager himself, we are asked to repeat the process again.

It is the 13th of July today and we have still not received any compensation at all. CRITICAL POINTS: My family had visited Chicago to attend a wedding. The lost bags contained wedding clothes (all designer wear), footwear as well as casual clothing for me, my mother and my sister (who came via Emirates airlines the same day). We were forced out of necessity to buy new casual clothes, shoes etc. The wedding in question being an Indian wedding, we had no ethnic wedding clothes to wear and buying new Indian dresses in Chicago was out of question as we needed close to eleven wedding dresses between the three of us and the cost of dresses in Chicago was very high. We had a tough time getting any clothes good enough to attend each event and even had to miss some events because of the lack of proper attire.

The worth of all the clothes, shoes, personal items and other necessities in those two bags combined came to over 482,000 Indian rupees. The manager Sandeep at Chicago O'Hare airport was rude and unhelpful. When we mentioned that we are in USA for a wedding and we needed the clothes in the bag, his response was - "You are visiting USA and crying for clothes?!" He also asked us to go buy dresses from Devon (an area in Chicago that sells really expensive Indian wear) if it was that urgent. When we wanted to know the reason our bags were lost and what exactly went wrong, his response was - "This is normal in Chicago. Even CEOs lose their bags here". He seemed very amused by the entire situation.

On top of that he expected us to have the bills and receipts of all our stuff in the bags (which was purchased in India) as if we should have expected our bags to be irrevocably lost. His attitude about the problem conveyed that this was very normal for Chicago and Qatar airways and we were supposed to passively accept it and not complain about it. He was absolutely not interested in our case and seemed not to care at all that the passengers had a problem. When we discovered that we had lost two bags, we thought this was the worst thing to happen to us on the trip. We later realized that it was just the starting of our troubles. In addition to having no clothes, shoes and miscellaneous necessary items, we faced great pains with the Qatar airways staff and the experience is far from over with no information of our claim compensation so far.

The entire trip which was supposed to be an exciting and fun filled vacation turned out to be nightmare. I and my family have been travelling around the globe since 35 years and never before have we encountered such carelessness and apathy by any other airlines. I would ask all travelers, especially those travelling to Chicago, to avoid Qatar airways if they value their baggage and want a trouble free experience. Our last request after this horrible ordeal is that we should be compensated properly and at the earliest.

So I called 10 days before to ask how to pay the taxes, and what was my surprised and disappointment, when they said to me that I've lost my ticket and the date was not available anymore. We call the supervisor "Fabiola" from Qatar USA, and she didn't solved nothing to us, neither could find a new date for travel, just say "sorry" and "goodbye". I am gold member and my husband platinum. Is very disappointing to realize the company doesn't care when you need to redeem your miles. I felt like an idiot to trust and the Qatar miles system, they just very disrespectful. I have other cases with happened with us that show they really don't care their clients.

I put him on speaker, told him to tell her it was waived. He hesitated and she cut in saying "You didn't waive it right because you can't do that", and he replied "No I didn't waive anything." – completely denied it!! This company is so dishonest and shady. I was in complete shock and under duress sobbing through the airport. Never in my life have I seen such poor customer service. Bold faced lying, zero compromise. I'm sure the actual flight is okay if you sit quietly in your seat and encounter nothing problematic but heaven forbid the slightest thing get off track, you're on your own. Qatar airways doesn't give a damn about you or issues you have with them.

The loss of baggage number ** was reported to the lady personal of Qatar airways on duty at the said baggage number 5 belt point. She noted down the baggage number and our contact telephone number to take up the matter for retrieval of the loss baggage. She also escorted us and checked for the baggage herself but could not find it. It is only after that we had to leave Chicago to Saint Louis (Our place of stay at USA) hoping the baggage will be found and shipped to Saint Louis.

Since then we have followed up with Qatar personnel in the Chicago airport for the baggage. Senada **, Airport Services Supervisor, ORD emailed us that she has found the bag. She has been claiming that we did not pick the bag on arrival which is not true. As can be seen in our email we did lodge a complaint with the concerned authority. They should not have received it had we forgot to pick it! After our repeated requests and follow up the Qatar staff wants to enforce on us that we forgot our bag and Qatar is not responsible for sending the bag to Saint Louis.

I even tried explaining this on the phone to Senada **, Airport Services Supervisor. She tried putting words in my mouth and wanted me to accepts things that are not right. She hung up the phone rudely without even trying to understand our concern. I am shocked and dismayed by this. This is no way to talk to a customer. I am appalled at Qatar's customer service! This has caused us a lot of agony and pain. We are flying back on Qatar to India and now I am scared to even think about it. I am scared to go through the harassment that I had to undergo by Qatar employee and not owning up responsibility for their mistake. Please let me know how to proceed on this. I wanted to escalate this concern and asked your employee about the supervisor, but she hung up the phone on my face. How can I get my bag?

When I asked the agent to provide us with ground transportation to Brussels from one of the alternative airports, the answer I got was "We are an airline, we only provide flights." They left it to our own devices to get back to fetch our car. I complained about this via e-mail, stating Qatar's own "Conditions of Carriage": "[We shall] Re-route you to the destination indicated on the Ticket or applicable portion thereof by our own scheduled services or the scheduled services of another carrier, or by means of surface transportation." In their e-mail reply, they reinstated their position, with no word mentioning their own rules.

The learning for me as an EU citizen is to stick with EU carriers in the future, as passenger rights are clearly regulated (in this case they would have been for the first leg of the flight departing from the EU, but not originating from outside the EU with a non-EU carrier like Qatar). I will still seek legal advice to make them at least adhere to their own terms.

Now the second time when they served the sandwich (stayed awake this time too), again I was ignored and this time I went up to them as I was curious why I was being targeted. They just said a word SORRY and gave me the sandwich and started doing their work. I felt like a beggar and wondered why I was constantly being ignored and went back to my seat. I expected at least my last meal would be served without problem but that too didn't happen. They gave me a Hindu meal which had meat on it but I am a vegetarian and I clearly made my preference as Asian Vegetarian. The hostess asked me to show my boarding pass to verify if my preference was the same. She then apologized and went back. It took so long for them to bring back my meal where I went to a stage I lost all my energy to ask again and started to sleep. Finally after a while I got my meal.

THIS WAS THE WORST EVER FLIGHT EXPERIENCE I EVER HAD IN MY LIFE. I was made like a beggar to ask for food each time when I paid for my ticket. I understand it's a 14 h 30 min flight which is long but I never expected this kind of treatment from QATAR. I am not really sure if there was some intention behind this treatment from the hostess based on color, religion, country, race etc. But I am very sure I will never travel back again with QATAR in future.

Due to the high fraud rate in Nigeria most US credit cards were not allowed to work. Everyone knew this already. So my card was declined but I had a declined receipt with my card number and name on it. Agents accepted this and allowed us entry onto the plane. We were then pulled off the plane by the same agents who then informed us that Qatar agents from Doha called them and told them not to let us on the plane. The plane took off without us.

The local Qatar staff refused to help us any further saying that there was nothing they could do. We then had to call Qatar Airways in the USA for help. We had no cellphone service, and no computer. Qatar USA now asked us to provide the exact same things that we had already provided to the local agents. Copy of ID, Passport, Credit Card, and Bank statement. Then I filled out the Credit card verification form again online from my cell phone which was hooked up to a wifi. 7 hours later they reissued the ticket for the next day. But at this point it was too late, we had already called home and had them buy us new tickets on Lufthansa for a flight home that night.

She was so disrespectful and dismissive of my disability needs it was absolutely shocking. She was basically blaming me for being disabled and I do not have the right to request a bulkhead seat. I also was traveling with my whole family so we had paid QA the price of 6 tickets. She begrudgingly gave me a bulkhead seat and I said that I needed a companion to help me as I have peripheral neuropathy that limits my ability to use my hands as well and cannot open things myself. She became even more rude, her attitude was again so disrespectful of my disability and how I needed assistance.

I could not believe her ignorance and disdain towards me. I was completely humiliated by her. I had to beg for a decent seat despite being the first in line to check in. Being the first in line also requires that I arrive 3 hours before departure when the desk opens and so I am also forced to stand for a lengthy period of time which also is quite taxing on me. I have never seen an airline so ignorant of disability rights and common courtesy to disabled people. They are absolutely horrific.

The arrangement of the hotel transport was disaster. There were no enough buses to take us to the hotel. We have to wait for the buses to go and come back again from the hotel. We reached the hotel at 00:15hrs and we queued for almost 1and half hour to check in into our rooms. No cloth to change as the airline got hold of our luggages. The food was not covered, laundry was not covered, internet was not provided, and phone was not provided. We received letters in our room saying that we will be picked up by the shuttle at 12:00 hrs to go to the airport and our departure time to Phuket estimated at 15:00 hrs. We reached the airport at 13:00 hrs then at 14:30, we boarded the aircraft hence after half an hour the aircraft wasn't ready to leave.

They offloaded all the passengers again due to technical issue after being inside the aircraft for almost one and half hour, after being in the airport we got information from the Qatar airways that the aircraft issue it's been resolved. They request us to board again. After we boarded then waited for 45 minutes to leave from the stand to the runway and the aircraft was very hot which was difficult to breathe but the pilot and the crew they couldn't do anything about it.

Later after leaving the stand near the runway the pilot announced that there is passenger was forgotten which we will go back and pick him up, even after the ground staff and the crew counted all the passengers in the aircraft. We went back on the same stand then the pilot announced that the engineering will come to recheck the aircraft as another technical issue appeared again. The question here how come the pilot is announcing that we have to go back because of passenger is not on board then he change it to technical issues?!

Later after coming back on the same stand the aircraft was very hot and they didn’t want to open the doors for us to go out, after all the passengers start to panic and there was an elderly woman got difficulty to breathe. Luckily there was doctor on board treated her otherwise something could happened to the woman, they opened the door and all the passengers went down and an ambulance came to assist people, passengers requested to have their luggages and not to operate this flight as it’s not safe, but the ground staff they didn't agree to give our luggages and advise us to stay inside the airport till further notice.

What kind of safety is the airline is doing for the passengers? You all prefer us to die in the aircraft or get sick. Last but not least the agency of Qatar airways came with two solution, is to fly to KL for overnight then the next day they will provide us flight to Phuket at 17:00 hrs and the second option was to wait in Penang airport for 3 hrs more till the aircraft get fixed which was more than 3hrs, hence we waited for the second option and we departed after 4 and half hours after ETD. The representative from Qatar airways came and he couldn’t handle the situation properly which is not professional considering his position.

Now kindly consider the below points from the above mention. We consider Qatar airways is the 5-star airline of the world. They should provide us quick solution to reach to our destination. Why they didn’t give us specific information for the situation with aircraft as we were more than 3hrs inside aircraft? The airline refuse to give us our luggages as we arrange and reach our destination without further delays. The agency in Penang informed us that the Qatar airways representative will wait for us in Phuket airport to arrange for us transportation to our hotel which didn’t happened.

We reached Phuket airport and stand in queue for 2 and half hour. The airline should provide us a separate queue for immigration which didn’t happen. We paid our one transportation to our hotel. We planned our holiday one year ago and we booked hotels and paid in advance. Our schedule got mixed up and we had to pay no-show charges for all the tours and hotels. There was no letter or official apology received from the airline till date.

When I told this to the manager and the ticket authorities of Qatar Airways at the Chennai airport, they refused to check their email saying they don't have time and did not even bother to consider my request at the last even after all the passengers have been checked in. You need to have a bit of courtesy and not treat us like animals when I am traveling to USA on an emergency situation. Can’t the manager just spend 1 minute to verify that he got the email and let me travel? If humans can't help me out in this difficult situation, why have customer service? Why not let a robot do this entire thing?

The most difficult part of this entire experience is not that I had to cancel the ticket at the end and travel on a later date. But just the harrowing experience we went through. Please tell your great folks at Chennai airport to treat people as humans and not as animals. We will never use Qatar Airways again and will make sure all our friends know about this experience.

I had activated international roaming in my wife's mobile. Expectedly I had received a call from my wife that they have safely reached Doha and with 1 hour gap it was easy to catch next flight. But the next call was that Qatar is not allowing them to board flight. It was ridiculous, and they were giving the reason that my wife and kid are late and can't board this flight, please go to transfer desk, though there were other fellow passengers standing behind the boarding queue from same Kolkata fight. Then my daughter started crying in shock and my wife asked "we are not late, flight is still there. And what about other passengers, will they also not going.to board?"

Qatar people started isolating my family from the other people, saying that "they are fine and can board, but not you." My wife asked "why?" They answered "you are late." Then couple of fellow business class people fought for my family and Qatar ultimately gave them boarding pass but with different location seat and without luggage. My wife then in-flight managed the adjacent seat with my baby. It's not end.

After 2 hours of their flight from Doha to Dallas, in my cell phone all of a sudden, I had received an email from Expedia that Dallas to St. Louis flight itinerary has changed and it's +1 day. That means they have to wait 24 hours for connections. I immediately called Qatar help desk and asked the reason, again a foolish, stupid answer - "the itinerary had changed one month ago and your agent accepted it." Anyway I asked them to book same day flight. Then everything was fine. But think about situation if I was also traveling with them, that means no update of rescheduling as we were in flight.

2nd experience - very common scenario, flight got cancelled from Kolkata. They gave next day flight but once they arrived in Chicago for next flight, AA people said Qatar did not book any seat. "All seats are booked, so you can't travel." After a long international flight, I think you can understand the situation. Anyways after long wait and tension, AA gave them seat number.

The second more serious incidence is when I reached the boarding counter and discovered that all our prebooked seating arrangements were reshuffled. The lady 'Joan' at the counter was extremely rude when I asked her not to separate the seats and started talking very loudly in Filipino to her colleague and banging on her keyboard. I asked her as a 'privilege member' to see if she can fit us together, she still insisted that nothing can be done. At this point I asked for the manager, she got aggravated and never offered a slight apology for the inconvenience caused. I waited and the alleged manager never showed up, her other colleague took my passes and sorted out the problem in two minutes.

Conclusion: Before expanding fleet, Qatar Airways needs to properly train their staff in customer service especially that it claims that it's a five-stars airliners. Also, the staff was not honest since the 380 has always the same configuration so nothing was reshuffled. In short, don't trust your seat arrangements with Qatar Airways and don't count on getting a slight apology for the inconvenience caused.

Once me and my partner arrived in Doha we was told we can't board our flight to Bangkok either when we still had time to board the flight to Bangkok but we could see the plane and it was still boarding. So basically Qatar Airways SOLD our tickets before we landed. So we were told the next flight to Bangkok was 7.5 hours away. We were put up in a lounge after been up for 13 hrs had no sleep... Plus nowhere to sleep in the lounge, no food, hardly any drink to have in the lounge. I will never fly with Qatar Airways again in my life. Makes me wonder how the hell they got the 5* Stars in the first place, must be like how they won the World Cup bid with Back handers.

When your luggage is declared officially lost, your airline is obliged to reimburse you for it. This compensation is based on the weight of your baggage. In my case Qatar Airways has used 9 kilos (as per my companions backpack) as this is what their system indicating while mine was between 15-16 kilos. Seriously, of course their system is indicating 9 kilos as one of their co-workers is putting wrong tags on people's luggage!

After a 4-month long intensive email chain they have decided to leave it as it is, even though ALL the proof was available. The Lost & Found-Team in Saigon (which is the team that takes care of lost luggage in Saigon) was fully aware that a wrong baggage tag was used for my backpack. So why is Qatar Airways using some else's backpack information to calculate the indemnity for my luggage? When your luggage gets lost you have to fill in the Luggage Content doc so the airports can open baggages and check if it is yours (based on what you have put in this doc).

Qatar Airways wanted proof on the items I've indicated. Since when do you need to give the receipts of the items you indicate as the purpose of this document is to HELP the airports to find back your luggage?! Either way, I've provided the tickets & bank receipts, but according to their no-common-sense-analysis my backpack only contained 8 cans of pate which was in a brand-new 200 euro backpack, nothing else. I went to Vietnam to visit my family and friends whom I haven't seen after 8 yrs. It was filled with gifts and my personal belongings!

So I ended up NOT receiving any apology on the mistakes which have been made on their side. Moreover, I got very frustrated as their people & procedures just don't seem to make any sense to me. How on earth can you give a compensation for one's backpack while using another person's luggage information? Where is their common sense? I only wanted a justified compensation, which seems to be impossible. Therefore, I would recommend you to fly with OTHER AIRLINES as Qatar Airways is the worst company I have ever flown with. My friends, family and myself will NOT fly with this airline due to this terrible experience.

I shall be returning my silver 'Privilege Club' card to Qatar Airways and take my business elsewhere. Hardly surprising. On a sarcastically positive note, I was impressed that when I was eventually released from prison and returned to the airport my luggage had not been lost! Be thankful for small mercies.

When I was in the flight the cabin crew service is very bad & the food was not good as we are in fasting whole and the meal was only 2 spoons with lots of curry. If we ask them the was giving back answers. I reported it immediately but they didn't recognize my problem. Was beside me the lady was sitting with a small baby. She had some problem and need something and ask cabin crew to use the washroom for emergency new their seats as the was washroom is busy but refuse and did not allow.

Again and again I insisted on calling a manager but she didn't respond to that and treated us inhumanly while the other staff members kept watching us as a drama. My wife who was suffering from morning sickness was not even offered a chair until she broke down in tears. The staff member replied, "Yes it's my fault"' haughtily when we said that our seats cannot be given to any other because we came to Qatar in a connected flight which is QR663 and they had the knowledge that we were coming.

Then another gent who is also Qatar staff said it's no point of staying at the gate and wanted us to walk all the way to the transfer desk saying the managers are busy and they will take some more time to come. Then we walked to the desk but no one was willing to listen what happened, they only said that we are misconnected. Me and my wife insisted on calling a manager as we knew the staff members at the gate took us for a ride saying the manager is busy.

We had 2 options: 1 hour (!!!) transfer time in Doha (distance between gates more kilometers) or 19 hours. Of course I choose 19 hours. When we arrived in Doha we went to the Qatar airways service desk where I asked about the transfer hotel (China Southern Airlines provided free hotel for the similar transfer time) and Service Desk told me: "Madam you should have to choose the flight with 1 hour transfer time." I explained that this is not possible with an elderly person. Their answer was "Madam I don't want to teach you but you have to learn the meaning of English words." I'm a frequent flyer and I never faced similar rude, impolite behavior from any other airlines.

Finally I managed our entry visa and hotel reservation myself and of course paid it myself but our Qatar / Doha visit was not too happy because of the bad after effect of this unacceptable service of Qatar Airways. Then all four flights from BUD to KUL were very poor, dirty seats, not working screens and headsets, missing stuffs from the seat pocket. The staff in the plane was kind but very very tired. I think you should be prepared for that fact: Qatar Airways is not 5* airways anymore.

Later I was moved again. All this made it a very bad flight for me and was not very happy. Later I made a report and emails were exchanged. They say it was MY FAULT that my foot was extended in the aisle. This is not true as there was a trolley there. Also I had plenty of room in front of me (I was in an exit seat). I am so unhappy with the way they are trying to blame ME for THEIR incompetent staff.

When she reached to home she ends up sick, going to hospital and still at hospital. I do not have anybody else in my life except her but not, she is at hospital. She has been at hospital for 3 months. Please stay away from this company, even if you complaint to their customer service, they do not care (they hugging the phone during your conversation with them or through email they do not response you to give right explanation). Please stay away.

I have a very serious complaint relating to the business lounge in Clark. I have photos to support the complaint so please email me so I may send the complaint and photos. This complaint is so serious that I will escalate it to a senior level. My experience this time in using the Clark Philippines business lounge is by far the worse experience I have ever encountered in any airport lounge.

On previous occasion I have been dissatisfied with the Clark business lounge but now I find the situation completely unacceptable, it's not how QA do business and it's not a problem based at Clark, it's how QA Qatar monitor their service. I expect QA Qatar do inspection on this lounge and if so the competence of that person or persons need to be seriously considered. This is the worse Business lounge I have ever set foot in. I am a seasoned travel working for QP/Shell.

The lounge is attached to the smoking lounge with a single door so often the smoke will drift into the none smoking lounge, the toilets are situated in the smoking lounge and so to use the toilet you need to pass through the smoking lounge that is usually thick with disgusting and harmful toxic cigarette smoke. Unacceptable. The toilets are disgusting and dirty-- a bucket of water to flush the toilet is provide. I have seen this on every visit to this lounge so far.

On my visit on this occasion I was very disappoint with the cleanliness of the lounge and poor service from the staff in the lounge. The food offered was dreadful rice and sausage. I requested eggs on toast which I had been given on 2 previous occasions, on this occasion the QA hostess said not available on further pushing the issue stating I had previously had eggs on toast. She changed her main and said yes they did have eggs available. The other food on offer was unacceptable. She did in fact go and make me Fried eggs x2. This took 30 mins, by this time I had eaten the toast and so ate the eggs on their own.

While waiting for my Eggs another guest also asked for eggs and the same lady agreed to provide without even mentioning eggs not available, so how can it be that I received a different answer from the same lady. Disgraceful. For my toast 2 pieces, I received 1 small pack of butter that was so cold it was un-spreadable (this is just plain simple laziness).

The area where the food and coffee was available was dirty, the Jam container dirty and I would not use it. The method of using the table cloths in this area is an unhygienic way to service this area. These table cloths were stained and dirty. When I look at the area around the back of the drinks refrigerator, it's no surprise it's filthy and food traces everywhere. This is a QA Business lounge, can you believe a COCKAROACH and filthy dirty. The water cooler is located in the smoking lounge, is this a joke and that was empty and still empty 30 minutes after my notifying the QA staff of the situation.

When I arrived the tea and coffee machine was not working (I am a HSSE and started life has an electrician). When I look at the wiring/cables it's no wonder it's a disaster waiting to happen. All items run from a number of electrical extension leads fed from one extension cable hanging from the ceiling. This is extremely dangerous and poses a risk of fire or electrocution to not only staff but business passengers. I went and bought coffee from a shop in the economy lounge.

If QA are serious in providing an standard of service that is on par with other Airlines they will not send this complaint to Clark but dispatch a number of inspectors for an on the spot inspection. This lounge has never been up to standard but previous encounter the staff did try on this occasion I find there is poor management of the staff and control over the cleanliness and safety of the lounge and service provided. The toilets in the smoking lounge is 100% unacceptable for any none smoking passengers and the quality of the toilets is unacceptable, I see better toilets by far in economy waiting area. Note I do want to escalate this complaint to the next level. I am utterly disgusted with what I have encountered.

I am in central standard time. I waited 2 hours to call at 8:12. This time a lady by the name ** (that's how she told me, her name was spelt from their Ft Lauderdale office) answered the phone. She was extremely rude. I explained the situation to her, gave her my cc info, she told me there is no ticket booked under that card and to call my bank. I told her "I have my banker on the phone you can speak to them and I am looking at my account the funds have been debited." She's arguing, raising her voice tells me the phone call is being recorded. I laugh and tell her I'm glad because she's giving me horrible service. I asked to her to take my mother's name down so she could look up the flight information and she refuses to.

I hang up, call back again. I get the same gentlemen with a middle eastern accent that told me to call back the first time. He was very nice but this time tells me he can't help until I told him the entire story again. Then he tells me "oh yes you spoke to me earlier", puts me on hold, looks up the information and tell me not to worry that Qatar has my funds and if I don't get an email by 9am tomorrow then call back again. What a joke! This is ridiculous and we fly business class once to twice a month and pay outrageous prices. I am going back to Emirates or Singapore they're the best.

When we arrived at the hotel we had to leave because it was not at all decent place for any lady to stay. It was dirty, situated in a bad area. Their supervisor and the one of the lady employee had a very bad attitude with no sense of customer service specially when it was Qatar Airways' fault. At night time we had ask our friend to drive us back to her home stay overnight.

What if We had no one to stay with, where would we go in the middle of the night. We said to them that we plan write a complain and their reply was "Go Ahead". I'm ashamed of Qatar Airways calling them top world airline. Their meals are also terrible now and they hardly feed you plus their air fair prices are so high for a terrible service.

We normally planned 3 days at Bangkok, 1 is lost at the way and the other 2 is lost because of late luggage. With the problems above, we had a terrible holiday at Bangkok. This is the far most unpleasant fight experience I have ever had. But the most important thing is Qatar Airways customer care attitude, at their point of view, this case is beyond their control and this could happen sometimes. I hate everything about this company right now. Think twice before buying a ticket from Qatar Airways.