Qatar Airways Reviews

12.30 This gentlemen brought a Qatar staff. He explained that due to a technical issue the flight had not taken off from Doha. There will be considerable delay and we may miss our connection to LA. I politely showed him the qatar app and informed him that I was aware of this. So what next? He told us to wait. We pushed our trolleys to a corner and found ourselves a seat and our waiting began. By the way Chennai international airport will probably feature as one of the most badly maintained airports of the world. 12.30-1-1.30-2-2.30-3.0-3.30 No info whatsoever from Qatar. Only news we got after much persuation was that direct Doha passengers will be checked in. Others have to wait.

Finally I marched to the counter and demanded an explanation. I was informed that I have been rerouted via Frankfurt. Lufthansa being my carrier for 1leg. I literally lost my cool! Qatar staff were not even aware that as in Indian citizens we needed a transit visa!!! Finally after 6 hours they suggested we fly via Seattle. I flatly refused and told them book me on the next available fligh to LA and let us go home as my wife is nursing a hairline fracture in her leg!! and both of us are senior citizens and we should not be exposed like this in a crowded airport. To top it all qatar did not even arrange a bottle of water!!!! Appalling, irresponsible and callous behaviour indeed!!

What qatar should have done? 1.Treated passengers with care. 2. Made arrangements for water and light refreshments. 3. Should have segregated transit passengers and addressed their issues. 4.. Separated senior citizens & co-morbid passengers and kept them away from the crowd. 5. Made announcements periodically. 6. Got passenger volunteers to help them to tackle the situation. Handling crisis situations entitles you to be voted the best airline not otherwise. Will we fly qatar again? Will we recommend qatar? Most probablly not!!

Haricharan

I am also writing to advise that the poor service has caused ongoing problems and dangers to our 2 year old daughter – for whom we have tried to carefully plan the trip around. Specifically, the loss of our luggage and protective clothing for a European winter has been a dangerous error on the part of Qatar Airways and has resulted in the need for several urgent purchases to ensure our daughter’s safety. I am writing this email to advise in advance of the poor reviews I will be leaving and to implore you to make appropriate changes so that the same nightmare isn’t thrust upon another poor family.

Our list of grievances are as follows: The first issue arose when arriving at the airport to discover our tickets on the adjoining flight from Dohar to Prague had been cancelled several weeks prior without any notice given to us to rebook or adjust our planning. I understand the issues that COVID regulations may have on flight bookings, but the cancellation of our flight weeks prior to our departure without any notice given was absolutely appalling.

Staff informed us that they would be able to amend the issue by sending us from Dohar to Paris, and then onto Prague. They failed to specify however, that our travel time would be vastly extended, and would involve additional costs for COVID testing, food and amenities for our young daughter. Further issues arose when arriving at the Pairs airport, when we were advised that our bags would not be following us to Prague, although being assured by Qatar staff that they would join us despite the changes.

We were curtly informed by Qatar airport staff that we should find our bags ourselves or make other arrangements for their delivery. Fortunately, I was able to find another member of staff who advised us that she could arrange for the bags to join us on the following flight. Unfortunately, the bags were wrongly sent to the U.S and have since not been returned. This left us arriving to a European winter without sufficient clothing or equipment to travel, and has resulted in several otherwise unnecessary costs to us.

One of my major disappointments with our experience was reflecting on our purposeful choice to fly with Qatar airways – who we had read excellent reviews for and understood to be the best. We booked with Qatar over other airlines thinking we would have the easiest and most comfortable trip with our young daughter; but sadly, we have instead experienced rude staff, extended travel time, further costs, increased stress, and lost luggage.

I had already gone through checking and security, and was just going to board my flight from Dallas to Muscat, Oman. The Qatar employee claimed I needed a hotel reservation to board the flight, which is NOT a requirement and I did not have a hotel reservation due to having family in Oman. I was also not the only passenger this lie was told to and not the only passenger denied entry onto the flight. The Qatar employee simply told me I had to call Qatar Airways and walked off. I spent 3 hours on hold with Qatar Airways just to be told I needed to speak to an employee at DFW in person - at 1 am - after all employees had gone home.

I was stuck in a city I didn't live in, no idea where my bags were, no idea if I could rebook, no hotel voucher, no ride voucher, no COVID voucher - NOTHING! I had to pay everything out of pocket - all due to a travel requirement made up by a Qatar employee. It took me a full day and 3 different phone calls to rebook my flight and NO ONE could compensate me for the out of pocket costs and no one would fully resolve the issue for me. AND I had to run all over Dallas to get another COVID PCR as mine would have been invalid due to missing my flight. I ended up having to pay $250 out of pocket for a rapid PCR. The cherry on top, when I was checking in and boarding my flight the next day, no one even asked me about hotel reservations - further confirming the Qatar employee just made up a travel restriction.

This was on December 1st and I STILL HAVE NOT BEEN ABLE TO SPEAK TO ANYONE AT QATAR THAT CAN RESOLVE THIS! I have called and called and called, only to be told there is NO WAY I could talk to a customer service representative on the phone and had to file a complaint online. I filed 3 complaints online, only to be lied to again, Qatar returning my email 8 days later, claiming I wasn't allowed onto the flight because I didn't have insurance (which I did have, by the way). Lies on lies on lies. And no one is willing to help me or resolve this issue. This is absolutely appalling and I literally don't know what else to do or who else to reach out to. This airline is impossible to reach and even if you do reach someone, they lie to you.

The increase is $200, but I was surprised at the airport with a discount of $250 without telling me, and when I told the employee that it was only $200, she said this online, how do I pay online and it is not possible, the last surprise that I did not see in any airport or any airline is They weigh the hand baggage and were paid $65 extra weight, this is the worst flying experience I've ever had.

Qatar Airways hires a sketchy company, Dolfi1920, to take care of their customers’ damaged luggage. The company lost my report and all attached documents, and they’ve been basically time wasters. Qatar Airways customer service don’t reply to emails. How come are they the best airline in the world? I bet they have enough money to manipulate the data, as I have had much better experience with cheaper airlines before. If you can, avoid Qatar Airways at all cost! PS. Flight attendants aren’t nice, either!

Finally I was put on a flight that left at 11 pm arriving in Doha 4 1/2 hrs later and a 6 hrs layover from originally 2 hour layover. So they wasted a whole day because of their mistake. When asked for any compensation which I feel was rightfully deserved at this point, I was told they could do absolutely nothing and gave me a card with information on placing a complaint. After searching many other reviews, they either did nothing or there was no response. I caution you about using this airline especially if you are American.

The way I felt treated was different than the way they treated other passengers especially if they were Muslim. I will never spend another penny with this company. I wonder how they got so many awards but I bet it’s because of the many Muslims that fly Qatar because it’s cheaper than Emirates. Don’t get me started with the lounge in Qatar… The attitude I got from everyone that works at Qatar was very nonchalant and didn’t want to do anything except give apologies. Oh and I am gluten sensitive so because of this I was not able to get my food preference updated for a 16 hour flight from Doha to Chicago.

I asked to speak to a supervisor. Those people were extremely rude. They said we are the supervisor and we are the bosses. They were laughing and mocking me. The whole thing was a nightmare. I had to call the police and the police came and helped me. I will never ever deal with Qatar. There was a person Jimmy and Melanie. He was yelling and screaming at me like I am a child. I never saw such disrespectful and unprofessional behavior. I understand those people don't get paid enough but you should never treat any human like that.

The first disappointment happened at Toronto airport before the departure flight; staff at the gate could not give me the boarding passes due to a fault in QatarAir Ways' System regarding my booking. It threatened my boarding, and I would have missed my flight if I did not have the great help of the Air Canada staff. I had a stopover in London airport, where I waited for a representative to come to their contour and give me my boarding pass for the second flight. After two and a half hours waiting (while I was about to miss my flight), a Qatar airways representative finally came with an attitude; she did not even apologize for the inconvenience created for me. I HAVE BEEN FLYING IN BUSINESS CLASS, and I received this service!!!

Yet, that has been nothing compared to the experience for the return flight, the worst experience of my life. On departure, Qatar Air Ways staff prevented me from onboarding, claiming that a procedure is required, and said confirmation from QatarAir Ways' headquarter is needed to allow me on board. The Qatar Air Ways representatives were utterly unaware of the distinction requirements; however, I presented all the required and valid documents. All my trials to prove that this baseless claim does not exist on the Canadian immigration platform (refer to the link and screenshot below) were ignored and rudely responded to.

So I missed the flight, and I had no choice but to buy another ticket. I booked the next available flight from Turkish airlines (two days after Qatar unreasonably prevented my onboarding). I boarded my flight (Turkish airlines) and entered Canada with NO issue. Within the same week, I returned to Canada safely with the same documents; I provided no additional documents nor asked by Turkish airlines. I safely landed in Canadian territories is the best proof that Qatar Air Ways stopped me from taking the flight, although I had the right to get on board.

I have written several complaints to Qatar customer service. Unfortunately, I have received a very late and careless response from Mr. Omar **, Qatar Airways Customer care. At first, they tried to blame me, after they understood that they could not deny the facts, they only offered to return the cost of my return flight. They put about CAD 7000 cost burden on me, besides the distress and emotional trauma they caused for me, and my family who have been flying with me. Unfortunately, the recent experiences with Qatar Air Ways made it impossible for me to trust them with my travels in the future, and I informed the circle of family and friends to avoid traveling by Qatar Air Ways to be safe.

I spend all night in the emergency room of one of the hospitals in NYC to get the letter. The day after, I went back to get a new ticket instead, but the new flight manager did not look at my letter and never listened to me to see what happened last night. He asked me to book a new ticket via a phone number. I knew that booking a flight through that number takes more than 2 hours, and I could not get the flight around 3 hours later. Moreover, I already paid for a ticket, and I wanted to get a new one. I felt frustrated, and none of the agents even care. I give 0 Star if I could! They make my travel the worse one in my whole life. I never travel with Qatar airways in the future and do not recommend it to anybody!

I searched online and found hotels near by the airport but the airlines told me I can't leave the airport because I had to apply ahead of time and be approved again because of Covid. I told them that I hold Canadian passport and should have no problem going through immigration but all I heard is that Covid has changed the rules. So we were stranded for 18 hours on chairs on top of our already 16 hours trip with nearly no sleep. People who gave this stupid airlines must have had short layover and did not go through any real suffer here.

It is important to note that to enter Thailand I needed, and had, a Certificate Of Entry (COE), ASQ hotel booking, recent negative COVID test and insurance. I was traveling with my soon to be wife. She is Filipino and had all the same documents that I had. Being Filipino, she DOES NOT NEED A VISA TO ENTER THAILAND. She gets it there.

Departed the morning from Jacksonville. They checked the COE, COVID test, ASQ confirmation and insurance and all was good. Get to Dallas. The guy at the Qatar desk said I could not go because the flight to Chicago was listed on the COE and not Dallas. I pointed out it was the EXACT same flight going from DOHA to BKK. They said they would email Thailand and see if it was fine. Waiting standing by the counter for literally 2 hours. After they boarded, the guy called me and said I could board. He checked all my documents again. Then he said I needed a visa. I showed him all that. He then said my girlfriend needed a visa. I explained that she did not need a visa, there is an agreement between the Philippines and Thailand, she can come in and get stamped there. he disagreed and took a few minutes to look at a notebook, I assume confirming she does not need a VISA.

He then said he needed to see her departure flight. Showed him that and then he said the doors was closed and I could not board. His manager then came over and said that no one is allowed to enter Thailand unless they have immediate family there. Took about 30 mins to get that corrected. I explained the COE issue and she said, "Don’t worry that can be done in a day." Obviously, she is ill informed. Qatar said they can’t rebook me, I have to do it myself. I am in the process of that or trying. No one has answered the Qatar airways phone number yet.

So my question is why was my original flight showing “canceled” when it was not. The counter clerks at Dallas said I canceled the flight. That is NOT TRUE. Why will they refuse to rebook me? I have had to spend money on hotels and rental cars because of this. I will also likely be out of work if I have to wait another 2 weeks to get a new COE.

To date, despite having notified the airline verbally and in writing, to my knowledge, no action has been taken. As a woman traveler, I felt extremely unsafe. I am extremely shocked that the airline did not have protocols to make sure their customer's health and safety are prioritized. I am posting here so that other passengers can be aware, especially women travelers travelling alone.

Long story short, QA refused to support accommodation or food because of flight delays. As an American, I guess I take this guaranteed that the airline will support such things but I've learned my lessons not to rely on Qatar Airways. On the plus side, I liked their food but I will never fly QA again (IA). I see that another lady has noted the same issue. QA staff at Doha told us that they care and that there was no accommodation etc. but all of that was lies. They just listen to you but they are not authorized to help in any way. I'd avoid Qatar Airways always.

I will never fly with the airline again just because they misinforming their passengers lying to them also not accommodating or giving refund for the hotel fare that was promised to me. For the delayed flights and are highly unprofessional. They should give priority to the passengers traveling with infants and toddlers. Person that I spoke with over the email was Mohamed ** who also refused to help. VIP & Premium Care Officer at Qatar airways.

We forced to reschedule our dates by paying additional amount, hence we lost money, time and all other arrangements made to pick us from Chennai Airport to native on planned date. After this, we have approached airline Customer service and requested why different information is posted in their websites on travel requirements than the actual one which airport staffs were looking.

We received a reply that it is passengers’ responsibility to verify all these requirements (To be honest we have followed as per their clear guidelines provided in their website) Can someone tolerate this, that they are expecting passengers should aware all the internal instructions given to airline staffs @ airport, wherein such requirements won’t be posted anywhere in their official webpage nor inform to passenger prior to boarding. I am sharing our bitter experience to makes others to aware from such misguided information and airline will not help for any compensation claims even it is their mistakes.

So, I go to my flight 3 hours beforehand, negative PCR test and all required documents in hand. I was pulled aside and told that the Spanish authorities did not approve my documents and they would not permit me to board the flight. I asked them if they had sent all the documents, and they said they still needed one (that I had sent hours ago). I showed them again and they told me to wait. Then finally, 20 minutes before boarding, they inform me that my entry has been rejected and I would not be permitted to board the flight. I asked if I could at least change my connecting flight after Doha. I was told that because I was not permitted in Qatar, despite the fact that everyone knows that a connection is not entering the country. And because I was rejected, I would not be reimbursed for the flight. Keep in mind, I have never spoken directly to any of these said “authorities” and even had my approved Spanish entry QR code already printed, which they had.

So, they said my only option was to call the 24-hour customer assistance in Qatar to change my flight within 20 minutes as it must be done before the flight boards or I lose the ticket. This was all at 2 o’clock in the morning. I did call. I was on hold for 27 minutes before I told another member of the personal that it’s not working and asked if they had direct access. I was pushed aside and dismissed and treated like a non-human until the flight was boarding and they just shrugged their shoulders and said “too late.” The way I was treated was so horrible and so dismissive, I would never fly with them again nor would I recommend this airline to anyone, even during the pandemic.

After countless hours of frustrating calls to Indian representatives who did not understand me or me them I was told I have to now pay money for the seats I originally had on my itinerary!! I even wrote to Qatar privilege card people and was pretty much told "sorry, new rules are you pay for every seat"! How can they take my seats away and then tell me to pay for them? I did not change my ticket. They did.

Their customer service phone number has limited working hours. I emailed to the customer service couple times, got unclear or no response at all. I have all the proofs with bookings and tickets. I felt that Qatar Airways just robbed us. If it happened to us then they probably did this to thousands of people and keep doing it. We had plans and at the end time doing such kind of play with people is totally unacceptable. I thought to contact all authorities and publish this story.

I realized while checking in on the way back to the UK that the accompanied on the ticket didn't include the return leg which I clearly asked for and assumed with the price id paid was completed. We checked at the desk and said he'd sorted it out and all was arranged. She landed in Qatar and was told by the staff on the plane to speak to the staff as she got off which she did. They proceeded to tell her nothing was arranged and to find her own way!! Absolutely disgrace of a company and I'd strongly recommend avoiding QATAR.

After not hearing anything from Qatar, we contacted their Call Center and after several calls, and assurances that we will get a Full Refund, we only got half back. Their excuse for this - we should have travelled on the designated date! Meaning that Qatar Airways is quite happy that we, as a family traveling, should risk exposure to Covid 19 during this pandemic. It is utterly shameful that a rich and well funded airline such as Qatar only has interest in its profit margins and not for its passengers. Shame, shame. Never again will we travel on Qatar Airways nor to Qatar. Hope everyone reading this will do likewise.

Then she asked for the passport number. I gave it to her and she stated it was wrong. I gave it to her again and she said it was still wrong. So I suggested we check some other numbers off the passport, because obviously something was not right. She made it very clear I was majorly inconveniencing her, but she said she would check. She stated that number was wrong as well. I asked her if we could verify with some other information, as something was not right, but she refused. She told me to contact my travel agent and call back.

I have been a loyal customer more the 20 years and this is my four extremely unpleasant experience with Qatar Airways employees, in the last two years. The first involved your Houston Airport Qatar staff aggressively not allowing both my wife and myself to stand in the check in line with my mother - pre Covid19, even though it was evident I couldn’t assist my mother and handle the luggage at the same time.

The second time involved the extreme lack of communication to your customers, not even bothering to email or text your customers to let them know that the flight had been diverted due to the flooding in the Houston area, (Sept 2019). Hundreds of people standing around trying to find out where their family members were and not one person there from Qatar to explain what had happened. After hours of trying to get through your 800 number, we finally found out what happened and we had to share information amongst ourselves, as Qatar didn’t even seem to care.

Third time is when you cancelled my mother’s ticket the first time. Had we not stopped to double check that morning to make sure the flight was leaving, we would have made the four hour drive to Dallas and been left to stare at an empty check in counter, where, we would have no doubt, not been able to get any information. Furthermore, it was not Qatar that informed us of the cancellation, because Qatar was hanging up the phone whenever we managed to get through the line. It was our travel agent that told us the flight was cancelled. Add in the stellar customer service provided by Luz, and I seriously have to ask myself who did you pay to get the 2019 Airline of the Year award.

Please, do something about your nasty airport personnel (Houston), get Luz some much needed customer service training, (or a pink slip), and step up your customer communications, (mass emails or text messaging is an acceptable form of communication), especially during natural disasters, because your customer service is literally taking a nosedive at a high rate of speed. Your only saving grace has been your willingness to refund or rebook tickets cancelled due to Covid19. Sincerely, wondering if I need a new favorite airline…

Our hand baggage was just a few kgs over and we had no backpacks or any laptops but they asked us to pay 3000 Indian rupees with no receipt or 5000 rupees with receipt. The manager threatened us that he will not let us board the flight and we will lose all the money because the ticket was non-refundable. I explained to them that we had no money to buy food and even medications. A charitable organization helped us to get through for a few days until the time of the flight. Finally, I had to leave my bag full of my clothes with the Canadian Consulate General who fortunately was present at the airport because of the repatriation flight. Even she was shocked at their behavior but she said that she could not do anything because Qatar Airways is not a Canadian airline. I have to buy new clothes now to wear in Canada except for the pair I had on my body while traveling.

I had been trying to contact customer care ever since to talk about the issue but no one has helped me out. I haven’t received any reply to my complaints. On the phone, the customer service representative tells me that someone will reach out to me within a few hours and when I write an email I get an auto generated response informing me that someone will respond within 5 business days. That has never happened. I have been waiting for a response since 2 months now. I have not received any refund from the airlines either. I am extremely disappointed with the service and all the hassle I have had to go through with the airlines since the last 2 months. They seem extremely insensitive and incapable of handling any customer complaints.

When I asked my travel agent to make sure the return was canceled, the airline refunded me the cost MINUS a $320 cancellation fee. They couldn't even offer a credit. Did they not know how ridiculous it looked for them to think I would be able to fly out of Jordan when I couldn't even fly into Jordan. Plus Jordan had shut its borders by then. Is this their way of making some cash off of the virus impact? Perhaps. But, I guess don't expect any less from airline owned by a CEO who denied the science behind the transmission of the virus and called it a "fear factor." Good luck to them.

The airline we had been booked on was Qatar Airways. From Helsinki there is no way of contacting Qatar airways. I had to send a message back to Australia asking my daughter to help us. This was on March Friday 13... Black Friday! Qatar said “they couldn't change the flights, the travel company must do it.” The travel company said “they cannot change the return flights because the flights had already been Half used”!!! By now it was after 5pm on a Friday afternoon. My daughter's only option available to her was to phone Qatar Airways in Qatar. It ended up costing her over $300 in mobile phone charges.

Qatar did finally change our flights but at a huge fee of $812.72. We were relieved to get flights out of Helsinki but devastated that Qatar were not compassionate enough to just change bookings free of charge at this time of crisis. Other travellers in our group were travelling on EMIRATES. Kudos to EMIRATES for speedily, freely and compassionately getting their clients on flights out of Finland at no charge because of this extraordinary crisis. A truly compassionate airline. I will not forget this and will let all Who I’m in contact with know about our terrible experience during a crisis with Qatar Airways.

Called up Qatar next day once they are open & they told they cannot do much and asked to raise a question/complaint. Did that but it was closed mentioning they cannot honor the request. Have tried requesting to waive off cancellation fees from their website, posted on their Facebook page, called up multiple times & waited in queue with customer service hotline but all these ended up with no luck. It's very unfortunate companies try to make money in these uncertain situations. I had booked multiple times before with Qatar but after this exp, I would never book or recommend this airline to anyone.

The guy on the window side complained to flight attendant about the behavior of this guy and the attendant moved the complainant to another seat. I also complained the attendant to be moved away from the drunk guy but the attendant said there is no other vacant seat available in the plane and asked me to request the drunk guy to move away from the middle seat to the window seat vacated by other passenger. The drunk guy moved to the window seat but still very restless and disturbing me and I spend the rest of my 16 hour long journey under a constant threat from the drunk guy. My question is, do we have a policy in airlines, how much alcohol can be served to passengers to avoid the unpleasant events happened to me or the other passengers in the flight. The flight attendant could have avoided this kind of incident if she has not served the amount of alcohol guy was served.

Original Review: Booking reference is **. Journey dates: 11 December 2019 – 01 January 2020. Round trip: London Heathrow to Karachi. QMiles Reference No: **. I booked 5 tickets for my family and paid £3785.49. The Qatar Airways checkouts were very busy and it took us an hour to reach the check-in desk with 3 young kids. Only 2 check-in desks were open and there were long queues of passengers before and after us. Staff was not able to cope with the situation and refused to open more check-in desks. Number of families were frustrated by the situation.

Our flight took off at 8.15am GMT and breakfast was served after 9am. We were sitting at 39K, 39J, 39H, 40K and 40J, however, when it came to our turn to get breakfast, there was only one pancake left, scrambled eggs were finished and we only had the choice of leek and onion soufflé, which we did not like. I didn’t take that option and asked that we be given something in writing saying that breakfast options had run out but wasn’t given that either. We ended up not having any breakfast. Before we landed, we were served Lunch which was two small chicken pasties, it was shocking as Qatar Airways claim to be a 5-star airline and a much higher service for food was expected. It was worse than a budget airliner which would have been a much cheaper flight.

When we landed on King Hamad Airport at about 5pm, we went to the Qatar Airways Information desk where we described our London Doha flight experience to staff member named Beatrice. She explained that we should write about our experience to Qatar Airways directly. They said, "We have no system or procedure to take down your complaints except provide you an email address where you can write your concerns." Also, they have no system to at least acknowledge customer concerns. After our detailed talk, she said that she is going to inform her line manager.

During the transit time, which was 2 hrs 50 mins, I had to buy food for me, my wife and kids, as we hadn’t eaten for more than 6 hours during our London to Doha flight. Thereafter, our Doha to Karachi flight was delayed as there was a technical fault. During that delay, we were inside the plane waiting. My youngest child who is 4 years old asked for something to eat and drink, because it was already about 9.30pm local time. We requested the flight attendant for something for him to eat. He was given a small pretzel sachet instead of food. Although, he was hungry and crying, and I had asked three times for food, my request was ignored. When we finally took off from Doha to Karachi, food was given after an hour, by the time the food arrived he had already fallen asleep.

On the return journey on 1st Jan 2020, things got even worse as after eating the inflight food, three of my family members started vomiting. My daughter was particularly unwell. She had to see paramedics upon landing at King Hamad International. She was unable to even digest fluids. Again, we contacted the Qatar Airways desk, they were unable to help and they said they can’t take any details of this problem, and no such procedure exists for an incident report or complaint about inflight food. They did call the paramedic for my daughter. She was unable to walk because due to weakness. We can provide picture and video evidence of this as paramedics were assisting her.

This obviously made our Journey from Doha to London very stressful and I questioned myself for choosing such an airline. To add salt to wounds, my QMiles weren’t added to the system yet and the website doesn’t seem to function properly in this regard. I had requested staff at check-in desk to add my booking to my QMiles. I intend to write detailed reviews about my experience with Qatar Airways on different website so people how bad the “5-star” Qatar Airways service.

A flight from Athens to Shanghai, through Doha, on Economy: a) I could not check in online for my return trip to Shanghai, even though I tried multiple times within 36 hours of the flight, and even though I had successfully checked in online for my outgoing flight Shanghai-Athens. The website simply stated "sorry, we could not check you in at this time, please try again later". Apparently, web check-in is "rocket science" for the Skytrax airline of the year.

b) Not being able to check in online, I had to wait for 45 minutes at the check in counter, where I was told that I had to pay extra for the 3 kg over the 30 kg baggage allowance, at 45 euros per kg(!). By the way, that's their standard charge for overweight baggage for all their flights, you can check their site. After removing 2.5 kg from the luggage and putting it in my carry on, I was told I had to pay for the extra 0.5 kg. I kid you not folks. At that point I really wanted to test the check-in representative (who apparently had a quota-commission arrangement with Qatar) by removing just 0.3 kg to see if he would charge me for the extra 0.2 kg.

c) My AAdvantage number was not printed on my boarding pass, even though it was on my Shanghai-Athens boarding pass, which means they had it, but their system malfunctioned...again. So now I have to track missing miles. d) I had a very tight connection at Doha, part of it scheduled, part of it because the flight arrived late and they take their time to bus you to the terminal. I rushed to my connecting flight and I made it, but my luggage did not. I filed a delayed luggage report at Pudong in Shanghai, where I noticed at least 6-7 other people from the flight doing the same. The suitcase came with the next day's flight but it was delivered 8-9 hours after the flight arrived.

e) You need to contact the airline about your missing luggage, or just to give them a piece of your mind? Good luck. Their "Contact us" page lists only a postal address and a fax number(!). No email address. For telephone numbers you need to find the "office locator" and the hours they are open. You can submit a comment/complaint online, but on Firefox the form was not loading, and on Chrome the "submit" button of the form was greyed out. Who knows, maybe they are overwhelmed with questions about their Skytrax ranking and they don't want to be bothered.

On board the service was good, the F&B average, the in-flight entertainment good, but of course they don't make up for the above 5 points. Upon further scrutiny of Qatar in various review sites, they have a nasty habit of changing/cancelling flight schedules and flights (some due to overbooking), after you book and pay for a ticket, thus holding you "hostage" to any changes. What can I say, avoid like the plague.

After long hours of crying, she finally calm down and fell a slept on me and I really had to pee, there's too much line and considering I've had loads of complication giving birth, I am not capable of keeping it for long so I approached an attendant and explained it to her so she pointed me to the business toilet which is just a curtain away from us but as soon as I went out of the toilet a male attendant approached me with a loud voice telling me 'it's a business class ma'am' like I stole something from him! And I saw that everyone awake started to look at our directions but I just left him there talking as I don't think it would make sense to argue with him, I've no more energy for that.

I know not all staff are like him but NEVER AGAIN!! I'll always disagree that you are number one because even at the Doha airport food hall, staff looks so anxious when we approached them to heat a baby food. I hope you teach all your staff to have a business class manners too and respect people no matter what color or seat class' we are occupying.

We were then told that they would phone us and at 15h00+- was I contact to provide more documents i.e statements. We left the airport at 15h30 and returned home. They only gave us feedback at 17h00 +- (cannot remember as I was distort) to say we have been rescheduled for an evening flight on the 21st December 2019. We asked the manager on duty Donovan why all this was happening and he said that it is a new process and they only knew about it two weeks prior. I believe they did it to save the company money.

No one cared how we felt. They could have phoned us a week in advance to obtain the documents but they didn’t. I have never seen my husband so distort and angry. We were flying with an airline known as the no.1 airline in the world yet we were treated light we didn’t matter. I must be honest the airline crew were amazing however we after the ordeal we went through it left a bad taste in our mouths. We saved a whole year for this holiday and yet Qatar destroyed our excitement in one day. We received no compensation for missing a day of our holiday due to the airline choosing to follow this process nor did we receive any upgrade to show the inconvenience and trauma they put us through. The one couple that was with us missed a day of their honeymoon and got nothing in return. The customer service I received from Qatar check in office was horrible. Just to be clear I will never fly with Qatar again.

I was told the “local” team in the US would be in touch but it is unclear where in the US this local team exists if they do at all as no telephone number was provided for this local team and not a single US based team member bothered to call or email to address or resolve this customer service issue. The Istanbul staff promised a minor refund ($100-$150?) for the inconvenience but it required personal info to be completed on a form which was unnecessary…again when trying to contact Qatar Airways to ask about the form the customer service staff in the US indicated they handle booking issues only, not these type of customer service issues….unbelievable that a major airline like Qatar Airways does not have a single customer service agent in the United States to serve their first class customers with these types of matters.

On the return flight, the monitor was not working. I was given the option of changing seats but that did not work out as they were not forward facing. Again, nothing was done to compensate for this inconvenience. I spent several thousand dollars on this first class trip and Qatar Airways had the chance to make it an amazing experience if they had quickly addressed the concerns and appropriately compensated for the delays and problems. Communication was anything but first class. They need non-booking US based customer service manager to handled these types of issues if they want repeat business from first class customers. Sad, they didn’t take care of this customer in a first class manner.

Original Review: We booked business class tickets couple months ago LAX-SEZ via Doha and today we received an email saying that our return date is confirmed CHANGED to the next day than our booked day. We can’t just change our schedule and who guarantee that they won’t change our ticket when we are on holiday. Seems they are overbooked and decided to move us to the next flight, no phone call received to inform this, only regular email “We would like to inform you that there has been a change to the original flight timings in your itinerary.” Their customers service contact number didn’t answer the phone so far I have been trying to call them many times today. This is not a customer service you should receive when you spend $8k for 31 hours total flight per journey. We always fly overseas with Singapore Airlines and this never happened to us. Too bad they don’t fly to SEZ and forced us to choose this airline instead. Never again.

We called the customer support and had to cancel the flights expecting a full refund. In the meantime we managed to find some flights with the same company again, still inconvenient and costly for us as it meant we would lose a day in Thailand that we had already paid for and instead having to pay for a hotel in Athens that we never intended.

WE NEVER GOT THE FULL REFUND. They decided to keep 400 Euros because they applied a cancellation fee even though we rebooked with them. Nobody explained that we would get charged for the cancellation that only happened in their first place due to their changing the flight times. We tried several times to contact them and the communication is very hard, instead of trying to help you they pass you from department to department passing the buck. You have to wait on line for ages, another scam so that they can make more money from the phone lines I guess.

We didn't expect them to give us compensation for the hotel in Bangkok that we paid or for the hotel in Athens that had to book but we never expected that they would end up charging our flight twice, just because they want to make extra profit! We feel cheated and we can't believe that this company can get away with robbing their clients! Avoid at any cost!

Total lost around $500+AUD and they offer us $50US that does not cover the bag price itself claiming first no match and after we provided them from eBay arguing the price (Our luggage been about years back. Also the price changes by time and we got it from market not eBay and we need the same size not needing the rest). Been drag into such issues for so long (3 Weeks+) till we get tired and depressed so we take whatever they throw at us. What a horrible experience and do NOT advise anyone to deal with such mob crime.

We can provide all correspondence emails and you can fully investigate why such tone and treatment and why taking all of this time?!! Blaming us for everything as if we knew this will happen from Qatar airline that we booked a lot for our relatives and family with them and had no issues. Do not blame us for damaged luggage that was under your care and ask us to provide things not acknowledging your responsibility for our protection and safety, if you treat your customers like this with their luggages how you will do with their lives?!!

We are not asking for hand out or goodwill or your pity, we are asking this matter be fully investigated and prosecuted corporate because we believe there is cover up and disrespecting us to ask us to provide such things while the damage is so clear in front of them, also why offer $50US when the damages are a lot greater than the offer and ask us to provide an estimate price for all damaged items?!

We asked for only $85US covering some items been damaged and we knew how much they worth and did not ask for the rest as a good faith and well if we really trying to take advantage of the situation we would have asked for a lot more. We will not accept $50US because that insulting us. Now we asking for full investigation and estimate of total damages plus our time and health loss. If you want to improve your business you should hire professionals that know how to negotiate and handle such sensitive matters than losing your customers over such little amount for such period.

We are very angry, depress, insulted could have replied to him: ** YOU. GO TO HELL..ETC. But we said the aim is to improve Qatar airlines and their customer services so we will keep sending this email to all Qatar airlines and other officials till such issues be handled professionally and no one else be treated as we have been.

We have asked for top management to really look into this but just been pushed around not knowing whom we are dealing with beside Sash ** that you can check all correspondence emails so you understand why we are so frustrated especially not providing a phone number or an address instead of we taking all this time typing with such disability. Please Qatar airways management officials do look into this and do not let such matter be covered up and treat your customers like this. Ps. Some items have sentiment values such as pictures of loved ones. How put price on that when it will never be replaced.

My parents lived in Bhopal, and left at night to go to Mumbai to check in for the early morning flight. Around 10.30 pm IST I received an email about having to upgrade the escort, my brother, from economy to business class for a fee of $4000!!! They informed me of their rule of having escort in the same class as the passenger. Were the representatives sleeping all this time? Why they could not tell us earlier? We would have directly booked him in the business class, or my father, who was traveling in business class would have signed the form of the escort!

My parents came to know of this unfortunate stuff when they landed in Mumbai! Nobody told us of this rule while we were exchanging emails, and calling customer service for past 7 days! Now, at the time of taking-off, they are asking us to pay $4000 for an upgrade!! Either cough up $4000 for the upgrade of the escort, or no boarding the flight.

My old and sick parents literally begged since it was not their fault. They were not told of this rule in past 7 days during document verification process. But, they were not ready to take any responsibility, and said, "You might complain later to customer service, right now, either pay in 10 min time or you are not going". Is $4000 a small amount??? Eventually, they downgraded my mom to economy class despite having a confirmed business class ticket and allowed her to board. My 84-yr old father was traveling alone in business class.

The dark and inhuman side of qatar was clearly visible during this 4 hours time when my parents were at the airport, and were not allowed to check in. Nobody was taking the responsibility of the lapse, forget about any apology, trying to rip us off of $4000, and subjecting old and sick people to this saga without any consideration of their health, and disability. This was totally unexpected from airline like qatar that claims a world class experience for its travelers. We feel to be the victims of laxity done by your medical team. It was unfortunate.

At this point I have less than 30 mins to find a flight through Qatar like the man told me! I tried to find a reasonably priced ticket, which seems like it took forever. I found a ticket to Barcelona, Spain and purchased it (which was not on my travel plans, but it was a location you guys fly to), by this time the Qatar stands had closed and I wasn't able to board the plane. The whole reason for not boarding the plane was the man telling me I HAD to book my departure flight through Qatar!!!!

If you would have just been honest and polite and told me the truth I just needed to show my plans of onward travel rather than be through train, plane, bus, or boat, I would have been able to expand my search for a flight out from another airline. That wouldn't have taken as long. Which was also my plan once I arrived in Bangkok. I'm not sure why he mislead me in such a way, with little time to spear!!! I could have went right to Google to find the best flight out of Bangkok to Indonesia (my desired destination). I could have found it faster than figuring out which country to go to that Qatar ONLY serviced.

What a manager who cannot correct a mistake done on the computer? That stupid mistake caused me lots of inconvenience and cost me an important business meeting. I will never book on this airlines even if I have to go by bus. And I mean it, for the lack of professionalism and ignorance by the staff. And the airport and the flight was not busy at all. I noticed there too many staff members but they all lack all the knowledge of how to deal with their system.

First of all an International brand like "Qatar Airways" does not have a 24 hour customer service and with lot of difficulty we found a DOHA number that we have been trying to reach from US and they have been tossing us like ball with no effect to the issue. On top of it, when we told the supervisor the previous agent escalated the issue day before yesterday and none of you guys got back to us. They are accusing us that their logs don't mention this. He is also accusing us that we are lying about the site loading issues and saying we have internet issues when we have fiber optics internet at 1Gbps. Also if you go through there booking, their cancellation fees gets updated after some time when you are done with the final booking and they are keeping customers in the dark.

These are my concerns here:

5.) Tossing back and forth between the calls and disconnecting is again a testament to their poor customer service. We have wasted around 8 hours over this to no avail.

@Qatar Airways, what is your resolution here? At least have the courtesy to call back if call gets disconnected. We are frustrated repeating the same thing again and again. You say you have logs, but you can't lookup the issue?

Just wonder why Qatar can't make extension just for a month only which Singapore Airlines do access case by case basis which extended our qualification for 3 months than a month. We do appreciate on that. Also, we have make an mistake on the date of stopover hotel reservations at DOHA and write-in and results any changes cost QAR 100 although want to make NEW date booking and remain existing. After these few communications I started curious should I call local Singapore office for help as they might not fully understand my requirements and concern. Thank you.

Second, when I arrived at Doha airport, having my business ticket in hand, looking for business lounge, after walking for 25 minutes, just to reach the lounge front desk I learned that upgraded ticket can’t use business lounge. That was the second surprise. Food is modest both in economy and business. Honestly With the cheap labor airport management, you may not get even a basic service like airport information, I saw people waiting to get help. No one was there. Qatar Airways are just a third world over rated airline. That was a first and last experience.

Well that’s fine things happened, better safe than sorry…maybe unfortunate scenario for my husband as needed to make it to his father funeral by Tuesday 2nd April 11am. After a numerous phone calls during the night (2-3 AM) to @Qatar Airways we’ve been told to wait as they dealing with some other plane changes. We clearly notify the customer service about our other flight arrangements which were noted (we hoped so). Nothing…We’ve received phone call from Qatar Airways in the morning I think 9AM 1/4/19 offering the same flight on the 1/4/19 which was planning to arrive to Warsaw at 13:25 Tuesday the 2nd April 2019 (well after the event). We couldn’t wait until that phone call in the morning at 9am so booked another flight which will make on time…

During this conversation we notify Qatar Customer Service, we as well clearly asked about the returning trip and we’ve been told, nothing changes in regards the return. Well not until the departure day. My husband arrives at the Warsaw Airport to be advised his ticket was Cancelled!!! Right you clearing my correctly – CANCELLED!!! He needed to purchase another ticket (lucky there were seats available)!!! So long story short – QATAR AIRWAYS could send an email, call in regards the payment method. BUT where are the calls, emails in regards to cancellation of the ticket. I will tell you – Non existent!!!

I have NOT receive any message, phone call, etc so do my husband, checking my app. The flight status is “FLOWN” – really???? Update from 7 May 2019. I've paid for the ticket just over $1530, missed the connection flight and response from Qatar offering $700 refund as they deducted 'no-show' cost...see below: E-commerce Support (Qatar Airways Support) May 6, 18:06 +03. “Dear xxxx. Greetings from Qatar Airways Support. We sincerely apologize for the delay in response and appreciate your patience. We confirm that your refund request dated 01-May-19, for ticket number xxxxxx issued under booking reference K62RF6, has been processed. We have refunded a total of AUD 730.86 to the same card you made your purchase with.

As the no show fee exceeds the paid base fare. Hence, we have refunded the remaining taxes paid for ticket in accordance with the fare rules applicable to the ticket you have purchased. Please note that it may take up to 28 days for the amount to appear on your account statement. In the unlikely event that your refund is not credited after 28 days, please feel free to contact us by replying to this email, and we will initiate an investigation with the card company. Thank you for taking time to communicate with us. Yours sincerely, Qatar Airways Support.” ARE THEY SERIOUS????

We eventually landed in Sydney with 28 hours of delay. Out of those 28 hours, we spent at least 9-10 waiting in queues at the Perth Airport (waiting for hotel vouchers at the arrival and boarding passes before departure). Lack of information by the cabin crew in the plane and then airport teams in Perth was very frustrated. It was very difficult to arrange any connection transport for the people who did not have Sydney as their final destination. As we arrived in Sydney very late, took our luggage at 10:55 pm, the only option to us was to take a rental car to get to our final destination. When we approached Qatar Customer Service asking for possible financial compensation, they denied any responsibility. They advised they are not responsible for any travel arrangement, which is not part of our itinerary with Qatar. When we booked the flights with them, we definitely did not contemplate this ordeal and couldn't include it in our itinerary.

After I transferred the weight to the check-in bags, they said the weights of the check-in bags exceeded the limit and asked me to pay fine of USD 65 or again open the check-in bag and dump things. Then, I understood they want to make money by strictly enforcing the handbag (including laptop) weight as 7 Kg and want people to transfer things to their check-in bag and end up paying for overweight.

I was assured earlier on phone by customer service representatives multiple times that if the flight prices at the time of re-booking are lower compared to what I paid earlier on 10/28/2018 the differential amount would be refunded to me. This is sheer case of fraud. Had I cancelled my earlier ticket ** I would have got a refund of $1801.5 (deducting cancellation fees of $320). And had I booked a new ticket online on 2/5/2019 it would have costed me $1461 only. So I have been defrauded by amount $1325.61 for this trip. I demand a refund of $1325.61 ASAP.

Based on my view Qatar Airways is not responsible for giving the baggage to the respective customers. I don't even rate it as 1 star. But there is no such options available. We were been at India airport for more than 4 hours for the lost baggage after our 30 hours travel and daily follow up for 1.5 months to get these updates. We got frustrated like anything and we don't even paid for having all these troubles and our valuables. Also, they have strict policy. We have opened our 7 (23kgs) checked in baggage which had additional weight of 0.25 / .5 / .75 kgs extra and we trashed it in the airport.

Prior to my departure I tracked my application which showed that the visa was "processed" but could not see the result thereof. I thus took the first leg of my journey as scheduled and upon arrival in KL on 26 December was dismayed to learn that my visa was not approved by MOI. I was scheduled to fly from KL to Doha on 2 January with a return onward flight to JHB on 6 January 2019.

I have tried endlessly with Qatar Airways as well as a visit to the Qatar embassy in KL to assist with the matter and after failing those avenues, I took it upon myself to even send an email to MOI in Qatar who unsurprisingly have not responded. I have tried to make them understand that I had no intentions other than to visit Doha with my wife who is a South African citizen and gets a visa on arrival. The only document that was asked of me for a transit visa application was a passport copy, so on that basis the rejection was merely on racial grounds it seems as the MOI have not given reasons for rejection and Qatar Airways explicitly stated that they are not at liberty to disclose that.

Qatar Airways simply told me that the situation was outside their control and that I had to rebook my flights for alternate dates. I am now currently in Singapore and the only flight that they can book me back on is the 8th January. I am thus not only late for work beyond the planned leave schedule but also incurring additional costs for my overstay. I think their services are totally poor to say the least and would not recommend anyone to book their visa services or flights through them. There are many alternate hotels that provide that service (I only learnt of that now but too short a time to apply for visa) and way better flight options to Doha including flydubai and Emirates which are far more superior in the customer care department.

Qatar Airways are just after the "buck" with no concern for customers or passengers who are stranded in a foreign country due to their phony advertising tactics. MOI also do not care for other nationalities of African heritage. Go their list of countries that are eligible for a visa on arrival and you will see what I mean. There are far better places to visit on this planet than racist and biased nations such as Qatar who just market to attract their "niche" and everyone else do not matter. What a shame!!!

In this instance, I anticipated that the process would be just as uncomplicated and could be completed with a single phone call. Boy, was I wrong! I called Qatar Airways and the representative informed me that I should instead contact the Privilege Club department, as Qatar Airways does not deal with award tickets. This is surprising considering that Privilege Club is part of Qatar Airways. If so, then why is it being treated as an entity of its own as if it were its own standalone company?

Regardless, I obliged and proceeded to call the Privilege Club department which, in turn, informed me that I need to submit my request using their online contact center. If this wasn’t already a convoluted process, the automatic response to my request from the contact center was that I had to wait 3 business days before my request could be tended to. How is this practical when a customer needs to make an urgent change?

My request was simple - I just wanted to know what dates were available for me to change my return ticket to and what the cost of implementing such a change would be. The response I finally received from QA three business days later, was a generic cookie cutter one that did not even address my request. They replied stating that a change would cost $25 if completed 24 hours or more prior to departure and $100 if within 3 and 24 hours of departure. However, they did not provide me with any answer as to what dates were available for me to change my award ticket to. Not only did I have to wait for 3 business days to receive a response, but the response I received was completely unhelpful and useless.

My case was an example of an urgent one and could not wait a week, let alone three business days. I felt completely stranded and that my travel plans were hanging in the balance as a result of Qatar Airways’ inability to deal with this issue in a timely manner.

I attempted to contact someone directly from the Privilege Department on Friday and was told that my request would be expedited. I tried to follow up the next day but because it was a Saturday, the offices were closed. I tried to call again on Sunday and was informed again that the office was closed. What is the point of being a privilege club member if the customer helpline is not even open on Saturdays and Sundays while the general Qatar Airways customer service helpline is? In this case, I would rather be a standard, non-privilege customer and receive more reliable and timely customer service, than be a privilege club customer and have to wait days upon days for anything that even remotely resembles a response.

I submitted a second form through the contact center thanking Qatar Airways for the information regarding the costs to change but asking yet again that they provide me with possible dates to change my return flight. Of course, a response did not come in time and I ended up having to take my flight in the end because I did not want to be stuck in the US with no estimation in sight as to when I will be able to travel back on an award ticket, while I wait for Qatar Airways gets its act together. I did finally receive a response the day after I returned from my trip. The message was yet again an unhelpful generic one stating that my request has been received and that Qatar Airways will review my comments and revert to me within three business days. What a joke!

As a Privilege Club member, it is especially frustrating to experience this lack of courtesy from Qatar Airways. Throughout this entire ordeal, I did not receive one meaningful or competent response and had to wait days for some useless explanation that took no time or effort from Qatar Airways. This lack of care and utter negligence suggests just how little Qatar Airways values its customers. It is a real shame because my experience with the airline in the past has been a positive one. However, after the numerous mishaps I have encountered on this last trip, my opinion has changed dramatically.

I have been a loyal and dedicated customer who has selected Qatar Airways for all my travel plans, but will definitely be reconsidering my flight options the next time I travel. The advantage Qatar Airways had over its competitors in the past was the fact that they offer direct flights from Doha to the US. This perk is not even worth it anymore, as Qatar Airways has significantly reduced the size of its seats thereby compromising comfort.

This, along with the fact that I was sick, made my trip back a miserable one. I would rather take a trip with Lufthansa, KLM, or British Airways and experience greater leg room and larger seats for a lower price, even if that does mean I have to make a stopover. Qatar Airways’ slogan of “going places together” definitely applies to my situation because they have taken me to hell and back with their awful customer service. I want compensation for this horrible experience!!

Second Worst Experience (Ground Staff behaved very rudely and unprofessionally and looked like they were trying to ruin Qatar reviews) - so we got into the check in and were first in line after waiting for 2 hours. Only 1 of our carry on bag was 1 lbs extra and that was because of the twin blankets, so we asked the ground staff lady to let us just take it out and everything else is perfect. This lady asked us to get out of the line, fix the bag and come back in the line, we were like seriously??? When my husband told her that we heard good reviews and great customer service by Qatar but this is not as expected, she told us on our face “you heard it wrong”. Wow. That was so not professional. Have some respect for the job you do lady. We requested and she totally ignored us and started calling other customers in line.

We just got out of the line and got with another staff and got in and tried to forget the incident as we didn’t want to spoil our vacation mood. Third worst experience (at boarding, no clear instructions and conflicts of information provided by ground staff) - so I was standing with my twins and 7 year old and Carry on bags right where boarding was going to take place. My husband had to take a trip to restroom and 1 of the other rude ground staff lady gave us directions on Family boarding spot, business, etc. She asked me to move my kids away from the area I was standing and get my kids away from there and get to Family boarding zone even after looking that I had twins and carry bags to move and I was the only adult at that point. Anyways I moved us all.

Now the lady whom we had the luggage issue at the time of checking on the scenario described above came and she asked us to move from where we were and go to the spot I was originally at, as that was Family boarding zone. I was like really?? So I said, "Can your staff be on the same page and not have us move here and there especially with kids and bags???" And then another nice lady was helping me out and said the same thing. When the staff didn’t listen, this other passenger lady who was helping me simply asked if there was any supervisor who could help us here. Now this staff got so upset on us that she called the Cops and had us stand on the side and didn’t let us and that other family board. She told us that our baggage is also ok stand by and we can’t go yet.

Officer came and when we explained the situation, asked the ground staff lady to explain us the rules again. The ground staff lady then mentioned, we need to apologise to her and her other rude staff lady only when she would allow us to board the flight else our baggage is on standby. Officer did take her to the side, they talked but she did make us all apologize to her and her other Lady staff and when I told her that we got kiddos so expect a little professional customer service, so she was like, "You caused this situation and it’s all because of you." I was so upset and almost in tears. Why would somebody do this. This is like mental harassment.

First and last experience ever with Qatar. But in the flight, there was a sr. crew Rulika who listened to our story and said she would report this and also made rest of our flight pleasant. So thanks to her for doing that. She was in tears also after listening to what we had gone through with Qatar ground staff. We definitely are not traveling with Qatar again as even on return flights, didnt like how the bassinets and the kids were seated. We had to get separated and not because they had kids on the other bassinets, but because those passenger paid extra for those so of course Qatar for the money and won't care about a family who have twins and a 7 year old that they all should be seated together. Such a poor experience. Qatar needs to revisit their DFW ground staff for sure as most of the ground staff was unprofessional and none of them walked up to help us.

The main meal that I had ordered was forgotten about. I had waited too long and when it was delivered, it was cold and dry. The airline attendant did not respond to my call quickly enough to tell him about this. I did order another meal but again it meant waiting. The attendant seemed bored and quite unsuited for the role of a steward. He didn't even bother to take off the quilted 'mattress' after sleeping. Said it was OK for me to sit on. The side hand rest also needed to be fixed. The cost involved for an upgrade to business class was really not worth it. Crying infant, unsatisfactory eating scenario, a broken handrest and overall lack of care, has rendered a 2-star rating. I will not travel with Qatar again.

When he saw that I had a Mastercard he was disappointed. Finally when I got my next flight my bags were missed. Arriving in Chicago O'Hare their manager was very rude when I was explaining him why I missed my flight and my bags were racked. I’ve been telling everyone that I know to not fly with Qatar although they sometimes have cheaper international flights and I am glad that they listen to me.

When we got on the plane, they inform us that the fate of our luggage is uncertain. True to behold, when we landed, our luggage were nowhere to be seen. It will only be arriving at a later flight. I am now typing this from McDonald's at CDG airport as I had to while my life away. What I fail to understand is that why would Qatar think that business class passengers are ok without their bags? I paid extra for premium to make traveling an ease for my parents. It turns out to be a combination of marathon and hell. It was a lot of angst that is absolutely unnecessary, coupled with the additional dent in my wallet. Rest assure, post this review, my next project will be a complain letter to Qatar.

No explanation was given for either the delay or the intense heat. The captain failed to take command of the situation and failed to adequately inform the flight attendants and passengers as to reasons for the delay and the heat. Less than hourly, he mumbled over the intercom something incomprehensible about problems with “sequencing” and “we apologize for any inconvenience.” We could not understand his mumbled, slurred speech and were outraged that he failed to acknowledge the intense heat or our miserable conditions.

Although we did not have a thermometer, the heat felt like 38 celsius. I became nauseated and ill with the stagnant hot air as I, like the passengers around me, tried to fan the hot air with magazines. Everyone became quite agitated and restless, and I felt sorry for the attendants who were trying their best to control an escalating situation. The attendants finally passed cool water at 2200 and one little cookie, so the passenger in front of me said, “You think throwing us one little cookie will appease us, like dogs?”

According to the US Department of Transportation, Aviation Consumer Protection, federal regulations e-CFR, (Electronic Code of Federal Regulations), Title 14: Aeronautics and Space, Part 259 - “Enhanced protections for airline passengers” section 259.4, requires that “covered airlines” which Qatar is, have a “contingency plan for lengthy tarmac delays”. As part of this plan, airlines are required to provide comfortable temperatures during the delay and are to provide updates every 30 minutes as to reasons for the delay. These actions did not occur. FEC guidelines also state that the airline shall provide “adequate food and potable water” which did not occur, considering the extreme heat. Airlines are required to detail, in the contingency plan, actions taken to “minimize hardship for passengers”. Qatar did not meet its stated goal of “commitment to service” and failed to ensure a comfortable experience on board.

In addition, when we got to Bangkok Suvarnabhumi Airport, we could not find one of our 4 checked bags and almost missed our flight to Chiang Rai due to filing a claim for lost baggage. After we filed the claim, the attendant at the Baggage Claim area checked the “oversize luggage” area and found our bag, which had been placed in error in the oversize category, as the overall perimeter did not exceed the 62-inch maximum. We have used this bag to fly Qatar on multiple occasions and were never informed that it was oversize. We were given no advance notification that the bag had been placed in this category, causing us additional hardship. I wrote a formal complaint letter to Qatar and requested compensation but received the standard apology for "any inconvenience" and an insistence that they were exempt from "compensatory obligation."

Upon arrival at Doha International airport, we were not allowed to purchase the individual visa for 50 dollars. We were forced to purchase visas that includes food, transportation and lodging in their hotel for 125 dollars for my husband and my son for the total of 250 dollars. The problem was we had already booked a hotel for 60 dollars. Because of the short notice we were not refunded for the hotel booking.

I as an American citizen did not need a visa to leave the airport. Nevertheless, I was charged an additional 30 dollars to share a room with my family. We arrived at DOHA airport at 4:00 pm. By the time we left the airport, it was 8:30 pm too late to see the city. Quite frankly it was a waste of over 300 dollars. On our way back, they left 3 of our suitcases, and we did not get them until 2 days later. The service sucks, misinformation, and lack of simple company's knowledge on the part of their staff is frightening. This was the first time to use the Qatar Airlines and definitely will be the last one.

Tired after a night in the airport feeling completely deflated I was so happy when my mind was put to rest by such outstanding service by the Qatar ticketing office. It wasn't just that she booked me another flight but honestly my last 12 months has been hard, with whatever could go wrong actually did. Missing my flight, a night at the airport feeling sad and sorry for myseIf I was completely overwhelmed. Her mannerism, the seemingly lack of effort and helpfulness made all the difference to my worries on the day. She helped me without making me feel like she was too busy, I was putting her out and/or it wasn't her problem.

I had trouble trying to book a flight whilst online at the airport so spoke to the only ticketing office open that night. In 5 mins he made me feel 10 times worse and more upset about my situation plus not helpful at all. I felt like I was getting lectured about flight departures, what I should/shouldn't do whilst traveling then the way I should've gone to the airport because it would've been quicker (I thought a booked taxi would get me there quickest? And once I'm at the airport it's too late to be told how I should get there). All I wanted was to book a ticket or hear availability info. I travel overseas frequently, always early, never miss flights. A Customer Service Officer should not make you feel worse.

Not wanting to talk to another ticketing office but still having trouble online the next day I needed to. In 10 mins I felt so relieved and reminded good customer service still exists thanks to Qatar staff in Barcelona. Qatar information desk in Doha airport was also flawless. After serving a line of travelers their flight information (some flights weren't on the board, mine included) the gentleman was so friendly, came across not only happy to help but also actually wanting to.

Paranoid after already missing a flight, no gate number on my boarding pass, couldn't find my flight on the board and then lining up I was so scared and stressed I had no flight home. Don't know if he saw how stressed I was but in 2mins before even being told which gate I needed I was put at ease. A smile and a couple of pleasantries allowed me to breathe and relax. Asked "how are you tonight" and "anything I can do to help you, I will" by someone sounding genuine makes a huge difference. Whatever the issue someone wants to help fix it or at least empathizes. Customer Service is lacking everywhere these days, most don't even try to hide the fact they don't care or can't be bothered.

The staff at Qatar have been outstanding and should be commended. My second time flying with them and will definitely continue to. They have competitive prices, comfortable flight services and facilities but mostly for customer service. I will always remember and be grateful for how much they relieved my worry and stress. To me that was priceless. Only negative is that I arrived back in Australia but my luggage didn't. They said it will couriered to my house when it arrives. I'm safely home so at the moment I'm not bothered.

I even asked to call the manager. She refused and told us that I have to go look for the manager. She wasn't trying to work with us at all, she was acting like she was doing us a favor by checking our bags in and that was ridiculous. We pay so much for our ticket and she has nothing to do with it, all she have to do is do a better job, she is a employee, she is not doing us any favor to treat a passenger like that and Qatar airlines management should teach their employees a better customer service. These employees at DFW check in counter specially female employee needs to learn to be humble and respectful and learn to give a good customer service. Customers are treated with such a disrespectful and arrogant behavior. We are all people and no one should be treated disrespectfully period.

I called the airline because there was still an hour until the flight was to leave to try for help. NO ONE could help while my fiance sat at the airport for more hours trying to get help. They said they would investigate and get back to me. 5 calls Friday I made then 4 on Saturday and 4 on Sunday trying to get answers. On Monday I called and was told that emails from Sudan branch of Qatar Airways said he was late that he didn't arrive until 25 minutes after they closed. This is incorrect.... I have call logs from when he was still early him talking to me and us trying to get an explanation. I was on the phone with my travel agent well before the time they are saying AND I was on the PHONE WITH THE AIRLINE before they time they are saying.

They want him to buy another ticket. It took us 6 years to save up what we did to get his passport and money to visit his family. We do not have money to "just buy another ticket". It is now 6 days later. I can get no answers no help. He is trapped in Sudan with now no money and no way home. This airline needs shut down!!! I am beyond furious!!!

Then after that I arrive in Qatar to request my hotel for my layover time and they told me I was not qualified for it because the airlines arrive too early, come on like if that's my problem they change schedule, so then I ask them what do I suppose to do here waiting on this airport 10 hours and then another 16 hours on the airplane. It's inhuman to even think a customer shall be held up so long without a place to rest, and then the manager told them he can only give a coupon for food, like if a burger can hold me 26 hours. It was ridiculous.

Also in Qatar you cannot use dollars on the airport to buy anything or at the hotel is crazy how they don't even have signs saying to change your money before sitting down to order food. And don't even talk about the weather that's another story. Oh by the way it's almost impossible to write a comment on this airlines. They ask a million questions, make sure you have a computer and please share your comments this airline is a disgrace to people who travel for so many hours. 0 customer service.

The flight from Chennai was on 5th June 2018 at 3:30 am. My son went to the airport at 12:00 am. He was the first business class passenger who was attended by Qatar associate who handles the business class customers. He was told by Qatar associate that his ticket was canceled by JustFly.com on 5th June so he is not allowed to travel. He received filthy service from Qatar agents at the check-in counter. My son contacted me and then I contacted the JustFly.Com. I was put on hold by JustFly.com for 30 to 70 minutes and my call was terminated multiple times. I did contact Qatar airlines and I was told by Qatar customer service that I need to work with JustFly.com.

I spend more than 4 hours with the JustFly.com and Qatar airlines between 12:00 am and 5:30 am on 5th June 2018 (India time). In the meantime, Qatar associate at the Chennai airport informed my son that he needs to resolve the issue and then come back with new ticket. Finally, the JustFly.com support person informed me that Qatar Airlines customer service line is closed and our issue was sent to Qatar Airlines headquarters in Doha and advised me to contact JustFly.com again at 4:30 pm. (India time) so that they can work with Qatar airlines and resolve this issue.

I contacted the JustFly.com again at 4:30 pm on 5th June and stayed on calls with multiple customer support persons for another 2.30 hours. JustFly.com claimed that they have been working with Qatar airlines to resolve the problem. Finally, the JustFly.com associate asked me around $2800.00 for changing the ticket to 6th June 2018. I refused to go with that option and I contacted Qatar customer support, reported this problem and paid another $795.00 directly to Qatar airlines for the 6th June travel and my son traveled on 6th June 2018.

Qatar airline did charged my credit card for the change of travel ticket from 28th May to 5th June. Qatar airline did send the email with the new travel ticket for the 5th June travel. Qatar airline did send the email about the seat change for the 5th June travel date. Qatar airline did send the email about the meal change during the 5th June travel date. There was NO email from Qatar airline about any cancellation done by JustFly.com. Qatar airline never notified the customer prior to my son's arrival at the airport on 5th June at 12:00 noon.

Qatar Airlines did not help my son to travel as per the paid ticket issued by Qatar Airlines. JustFly.com claims they did not cancel it was Qatar Airline who messed up the travel. I contacted Qatar Airlines customer service via telephone and email but they are not compensating for this horrible experience. Qatar Airlines should be ashamed of treating their Business Class Customer who paid over $4500 for this trip!

Here is my claim. I have gotten the final confirmation which is based on discussion between wheelchair company and Qatar Airways. Thus I want you to do the same as you confirmed BUT NOT the money 2600 usd. Because Qatar Airways already has confirmed about the contents and they gave me even last confirmation. Not to mention I agreed about the final confirmation. But now, the topic is switched to the money, 2600 usd. I wanna say once again, they confirmed once and I have the email from Qatar Airways. What I wanna have is not the money but the wheelchair because for my wife, the wheelchair is legs.

Even if I receive the 2600 USD, if we cannot have the wheelchair itself, our life will be dramatically changed. Moreover, because of broken wheelchair, my wife is scared to go outside even now. Even after 17 days trip, the situation is not solved yet though you confirmed about the contents once. As a big company, I think you have the responsibility about what you have mentioned through documents. Between Qatar Airways and insurance company of yours contract is nothing to do with I and my wife situation. They confirmed once so I want them to accomplish what you promised with us. I remember that on airplane, Qatar Airways ask passengers to donate money for the poor or disdainful kids in the world.

But on the other hand, though they broke the wheelchair, you don’t care about my wife, wheelchair user. What we want is wheelchair itself and they confirmed about the contents. If we cannot have the wheelchair, she cannot go out and have to stay in the house. Her hands doesn’t work as normal people. The power is only 60 to 70%. She cannot push normal wheelchair beside what she has. She has been living in the house for 7 years and didn’t go out at all. She shut the curtain and didn’t see sunlight. If she cannot have the wheelchair, it means she will have similar situation as she had before. For her, it is really big decision to use airplane by thinking of her past as I explained.

They broke her legs, and she is forced to stay in the house now. Even if we receive 2600 usd, if we can't buy the wheelchair, it is nonsense. They threaten her life now. Please understand this. I feel anger, sadness and exhaustion through this trip because of their no-understanding. Btw the wheelchair my wife uses is not on sale anymore. So we cannot buy the same model anymore. I want them to think what they confirmed and what they did to my wife till now.

I did not want my laptop bags to be damaged so I decided to move them to the check in bag but then my check in bags were over the limit. They kept juggling me to airport security to unlock, move the stuff and lock the bags again as they don't accept until the bags are locked 5 times and in the end I was so furious that I gave up and I asked them to charge for extra luggage which they said would be USD70. When I gave USD70 they said, "We cannot take USD. You have to get converted in local currency first," which I believe they had an arrangement with as they converted USD100 for USD70 equivalent in local currency. So I would suggest travellers beware if you travelling through Qatar Airways or check their policy for laptop bags or don't ever travel from Sri Guru Ram Dass Airport Amritsar, India.

I get back to find out that she has left her position, I headed to their office which is available at the reception side of the airport, it was closed, waited till reopened. While we were full of hope to catch the next flight, the crew at the office (three men) reported that we have no working lady at the check in gate!!! Telling them that I have no reason to lie about it, they assured that I have no solution but to wait for their ticket selling office in Beirut to help till the next day, heading there and despite of what was told, they offered a business class upgrade to the reservation since it's a "high season" and that would be resolved in paying 2800$ to take the flight of the same day. I replied that it's unreasonable to punish passengers like that and it's total weird from a highly profiled company.

They suggested that the sole choice then would be paying 1460$ in economy class as being a "no show and a rebooking for another date". I tried to complain in ADOUHA, the sole response was claims should be done through emails only. A "take care officer" who is supposed to help, mailed back that investigating the case. I arrived 40 minutes before departure not 70! Now I'll sue that phony show off company.

What I wasn’t offered was a room, a drink/food voucher, an upgrade to 1st class, or even some complimentary air miles or even free internet usage (internet vouchers were on sale for $10!!!). In total I arrived at my destination 24 hours later than expected. On the website, they claim to welcome feedback and I outlined the ordeal with the original itinerary attached. Their response (10 days after the event) was even more outrageous: -

“Please be advised that it is customers sole responsibility to ensure they have the correct documents and visas for their transit and final destination. Qatar Airways assumes no liability for your failure to do so. Therefore, upon getting the Ok To Board approval the next day our Johannesburg team contacted you and rebooked you on your preferable flights to Erbil free of changes. Further to your concern, please note that in such cases, no compensation or complimentary upgrade could be provided by our airport team. We seek your kind understating on the same. We appreciate the time you have taken to write to us and the opportunity to respond.”

They neglected to mention that “it is the customer’s sole responsibility” to ensure that the airline’s personnel are aware of what the “correct documents and visas for their transit and final destination” actually are. A highly regrettable experience considering that I have flown this route with them on numerous occasions since 2015 on the very same passport that I used on this occasion. A total lack of culpability...

When I reached the counter the lady at the counter told me that there is no seat available in this Flight. I just shocked and told her that my ticket and flight is confirmed and I have a seat number issued which was 18H. I have tried to convince her that my seat is confirmed and I should not face this situation. Finally she took me another counter and where I met a Young Chap who tried from the system and told me that flight is overbooked and there is no seat available for me. He can adjust me another flight tomorrow on 23 of March. Which I refused. He asked me to wait in front of the desk and will try to find the seat for me. At Round 01.30 am, Another young guy called me and told me the same thing that I cannot travel on this flight (His name is Younus and quote me this number **).

I had a detailed argument with him and told me that the flight is overbooked and he clearly said that Qatar Airways deliberately overbooked the flight and even though my seat is confirmed, it’s not possible to travel with particular flight and again offer me next day flight. He also mentioned that as I did not check in online so Qatar Airways can refuse me to offer a seat in case the Flight is overbooked. I told him that I am on Holidays and it was not possible for me to go your website and perform online check-in. Finally, 20 minutes before closing the gate he called me again and gave me the news that I am Lucky and he manage to get a seat for me, the seat number was 31A. I was not expecting this kind of service from the Top airline and want answers that how it happened that a confirmed ticket and seat holder can be denied from flight.

Anyway, at that point my Osaka flight was gone. The best they could do was bump me into another flight to Hong Kong after 8 hours (so I will be effectively losing 24 hours of my time) and then to Osaka. I request to speak with the manager and insist to be compensated, which is kind of his job (to deal with that kind of situations) and I give to him an example with Lufthansa and even China Eastern, who on similar ocasions, upgraded my next flight to business class and gave me free vouchers for food and drinks in the airport lounge.

His answer: "We don't do that in this company". No **. Next thing that happened was a huge scandal. I had to fight with him for an hour to finally get a lounge coupon for a coffee and some breakfast! On arrival in Hong Kong, I accounted for the story to the local Qatar Airways staff and they couldnt believe I was treated that way. My luggage still lost though. Anyway, 4 years later, my lawyer still cannot reach Qatar Airways through their official channels (faxes are switched off, mail address is for an airport tower in the middle of the desert, their email addresses are acting like black holes). And of course, I happened to read plenty on the recruitment they are running at QA. Apparently, all the Doha airport staff are ex construction workers, with zero experience in customer service. Even their vice president has a CV, listing as his biggest professional achievement before landing the VP job... been a clown in Toys R Us... and I'm not making this up!

The reason she was giving me that the child is more than 2 years old and the nappy baggage is not allowed. This reason is so stupid, how can the child stop using nappies and stop drinking milk at 2? I agreed to leave the excess baggage and suggested that we will wear the winter shoes as I needed them in Helsinki due to the very cold weather, even then I was not allowed to do that, she was just kept on repeating that she has to offload my luggage if I do not leave the excess baggage. I was given the chance to either take the nappy baggage or one of the tagged hand luggage. I had no choice and I have to leave the tagged hand luggage. I had some valuable items in that bag, but I was not even allowed to take it out. The staff at the boarding gate were just arguing with me talking about the rules without even considering about my baby.

I had to leave my winter shoes and my kids winter clothes and thermal wear and had to land in Helsinki without it. It costed me a fortune to buy all the things again. With some kind consideration of the Qatar staff, allowing to wear my shoes I could have saved a lot of money. I never expected such a rude behavior from the Qatar staff. Unfortunately I did not note down the lady's name. I strongly ask you to investigate and look into this matter. I do not want any other passenger with kids to go through the same mental pain again. I have traveled to Europe by other airlines but this was the first time by Qatar and I had a very bad experience. Thanks and kind regards.

The flight from ATQ to Doha is close to 4.5 hours and there were no individualized screens or USB ports to charge phones or anything. Welcome to pre-historic times with Qatar Airways. It’s ok to not have these facilities for a short flight of up to an hour but anything longer than that usually have these facilities. One is forced to pay additional money while at the Doha Airport to use a lounge (especially if you have a long halt) since there isn’t much to do at the airport. The almost 14 hour flight from Doha — NYC was one of the worst experiences of my life. The seats were extremely tight with no leg room, there were no foot-rests to elevate feet during flight (as a result my feet are swollen and in pain), and flight crew was not helpful.

In flight “meal preference” and “special meal request” are two separate things that apparently the flight crew didn’t know about. This has never happened to me before on any other flight where based on my “meal preference” I am forced to eat something that I didn’t want. “Meal preference” is just a general meal preference and not set in stone while “special meal request” is more of a set in stone meal liking based on special dietary restrictions, etc. This was almost an absurd experience to say the least. I communicated about my issues with the customer service team and they were extremely rude and unwilling to accept any responsibility on their end. All in all, I would say I am extremely disappointed since my expectations were raised quite a bit with all the “marketing and promotion” they have done for themselves being one of the best Airways.

Only regret: I wish the flight was longer:) I had asked to be woken up before the landing phase for the breakfast but I slept so well that the cabin crew couldn't wake me up (The seat itself was very spacious and comfortable, and I didn't get anybody next to me). I woke up around 30 mins before landing and although I didn't have time for a full breakfast, the cabin crew staff was courteous enough to offer a quick breakfast which I finished in 5 mins.

Nothing from Qatar. I got to Europe every year and next year I'll choose another airline because Qatar doesnt care about fixing their mistakes.

On my return on the 8th July I showed the damaged case to Qatar staff when checking in and was given addresses to write to by the helpful staff member on duty who saw for herself the damage to my case. However, having submitted all required details to Qatar their response was a dismissive "external handles are not covered and neither is wear and tear" and then had the audacity to say "We look forward to you flying with us again". Follow up emails of complaint have been ignored and my only recourse now is to the UK Small Claims Court. No other airline that I have dealt with has taken such an arrogant and unsympathetic attitude and for all their claims to offer 5 star service they are the pits. ANYONE WHO READS THEIR REVIEWS AND THEN STILL WASTES THEIR MONEY FLYING WITH THEM HAVE MORE MONEY THAN SENSE.

I was not permitted to see where they were moved to. However what I could see through their carrier doors was that they were soaking wet with water. The unloading had obviously thrown them about and the water in their water containers had spilled and soaked them and their bedding. I don't know how long they had been left like this. It was evident to me when I was able to free them, several hours later, due to Customs being so slow and disinterested in spite of all my documents being up to scratch that the cages had not been freshened up at all when they had been in Doha in transit.

The carriers had not been fouled and the wetness was not urine but nothing had been touched. I know as I meticulously prepared their carriers for travel. I had asked in Doha that they only fill the water carriers with a third of water in an attempt to prevent spillage as I have become wary of how these cargo companies load and off load live animals. Basically they don't give a damn. So much for beautifully articulated pet policies. Beware it is the cargo companies that these airlines use that need to be regulated.

When it finally arrived in Doha, I contact the staff at customer care, gate, etc. I had a hotel paid but it was no sense to go to the hotel when the connection was less than 4 hours. I tried really hard until I get the access to their lounge. That is not a big deal. Food is terrible and service worst. Also asked for all the staff the possibility to have an upgrade to business class and they all said that it was no way to get it without paying. For Qatar Airways luck I work with Luxury Tourism and this poor and terrible assistance will be share with all the market! I highly recommend Emirates Airlines. Service, staff, planes and generosity are much better! I wish I could post the video here where all the passengers are in a terrible position inside the plane waiting in 30°C for 4 hours!

Original Review: May 19, 2017

This is the 2nd time my bags were delayed within a 3-month period. After emailing them numerous times, I got a form which I filled in and sent back. I asked them to transfer the case to Philadelphia, which is my home base and turns out, that they need other forms filled. Philadelphia office claimed, that the form which I received from the South African office was incorrect. They pretty much is giving the runaround. All these forms were to get $75 since I flew business for that segment. They did not honor the rules regarding delayed baggage payment which they are required to pay. Do not fly with them. They do not leave enough time for connections, and the ground customer service sucks. You get shuttled like one would transfer cattle in Doha. I am oneworld Platinum member and have upgraded to business numerous times, but they really don't seem to care.

This agent informed me that I must create an entirely new booking. I then asked if he would refund the taxes to my trip if no satisfactory conclusion could be made, to which he told me to contact Expedia in order to be refunded the taxes, as he could not. When I contacted Expedia, again, I was informed that they could not do this. I'm waiting for Expedia to call Qatar main office and return a response to me. I'm very frustrated as this has cost me a great deal of time and effort to plan this trip. If I cannot get a satisfactory conclusion I will be contacting the FAA and looking into what could be done.