Qatar Airways Reviews

We flew from Las Vegas to Dubai. Our luggage did not arrive. We had checked luggage and didn’t have anything but whatever we worn. Many times called customer service then I was told they are gonna call me back, but nobody. I emailed many times and called the customer service. No resolution 🤬🤬🤬🤬🤬. We bought some toiletries and couple t shirt. Wanna get reimbursement but very bad customer service. Beware with this guys.

I always thought Qatar airways is one of the best. After my experience, I would not recommend it at all. The seating is so terrible, no room whatsoever in economy. You sit there like sardines. Even in economy you should give passengers more legroom and not the way you have it. I was hurting all the way to Doha and back to Dallas with no legroom whatsoever. I will not ever fly with your airways again. And what is this. You have to go on busses to get to the airport. People with connecting flights miss it then first almost an hour late leaving then waiting to get off to get to a bus.

Every time I purchase a ticket on Qatar Airways, I literally have to call them to send the ticket through customer service. This call can take as long as 1 hour with a lot of repetition and argument. They use FloCash to collect payment but find it hard to confirm payment for flight and send receipt. The first service person to pick your call will almost deny knowing about FloCash and transfer your call about four times before you get anything resolved. This is the worst airline ticket purchase experience I have ever had!!!

I would rate this as one of the worst airlines I've flown. I am shocked that it receives such good reviews. Maybe if you're flying in the Q suite. My summer experience from Dallas to Nairobi: Website is quirky, slow and links are dated. In addition, some third party scammed me with a flight change fee that I did get refunded after I reported them to the FTC. It was on the Qatar website, this was not an offsite extension. The flight itself was ok. The food is really not any better than any other international long flight. I did like the cameras on the outside of the planes, you can see some cool views. In Doha, I found the staff to be rude and unhelpful. Blatantly sexist (I'd have my passport out and they would take even my 14 year old's before mine). I can forgive that as I guess it's cultural there.

One of the worst airline experience I've had and worst service I got during returning time from New Delhi to Dallas Tx. Flight was cancelled and they held us up to 12 hour in the the airport without any proper notice and did not mange return ticket up to 4 days upon the the request at the airport. One thing that struck me was, the refund was very low even though they hadn't gave us proper notice, we had to sleep on luggage carts. The date of return from Delhi was 6/24/2025.

Lost my baggage even though it's a direct flight. They are only willing to compensate me a small amount. My bag has a total of 7000$ worth items. I am really upset and the customer service are all **. One of them shouted at me saying, "I have many passengers waiting. If you are not ready then call later." And he hanged up.

Qatar Business class. Doha to DC, staff is humble but careless. They don’t really pay attention to the call buttons or show up unless you ask someone to pay attention. QR579 on Aug 17th 2025. Especially the female attendants are the most careless ones and the male ones were pretty active but again, no attention to details and call buttons. So please look for Etihad or Emirates for this route going forward and I will do the same and back to Emirates or Etihad.

Qatar Airways is not a good option for families, and the cabin crew doesn't care much about passengers.. My wife traveled from Dallas to Jeddah via Qatar Airways, and the return was via Emirates from Jeddah to Dubai, then Qatar Airways from Dubai to Dallas.. My wife traveled with two children, one aged five years and the other an infant aged 10 months.. Unfortunately, she wasn't given a bed for the infant, and she carried the child in her arms for the entire flight, which lasted about 16 hours. When transferring to change flights at Doha Airport, she had to carry the infant and two bags along with the passenger.. One of the checked bags was broken, and Qatar Airways staff were notified - unlike Emirates.. There was a lot of attention with Emirates, even at the airport, the treatment of Emirates passengers was different, and there were workers for assistance and transport..

I had the worst experience from Qatar. I booked Business class for my flight from OR Tambo Johannesburg more than 3 weeks before the flight date. I received Business boarding passes from Johannesburg until my destination. When I got to Doha I found someone from Qatar with a board with my name on it. That's when I got told that there was no space for me in Business class and had been downgraded to Economy. I have emailed and called several times for at least to get my refund and some explanation but to no avail. Why does Qatar do this. Dr **.

We recently travelled on Qatar Airways from Doha to New York. My father suddenly fell sick and we all became nervous.. He was not able to breath. Qatar Airways crew member - Supriya came into action and immediately gave medical aid to my father... She was very professional and committed to my father's well being... I have never seen such service before... Within minutes my father recovered... Thank you Supriya....You are the best.

I purchased my ticket with a specific request for a window seat but was assigned an aisle seat instead. Despite raising the issue, Qatar Airways provided no assistance or resolution at the airport. The customer service experience was extremely disappointing and unhelpful. Based on this experience, I will not travel with Qatar Airways again and strongly disagree with its reputation as the “world’s best airline".

Last year, traveling to Pakistan with my family. My Visa issued by PK embassy had a mistake in my name, just one alphabet was entered in the wrong place. Anyway, the Atlanta Qatar manager asked me to wait and that he is talking to the airport authority in Pakistan to check if they will allow me. I could see, he was not making calls but just made me wait. This costed me another $3K to buy another ticket. If I would have called CS before the flight left, I could have avoided the exp.. Pathetic!

*1/5 Stars - Appalling Experience with Qatar Airways*. I'm writing to express my utter disappointment and frustration with my recent experiences with Qatar Airways. My travels with the airline were marred by rude staff, blatant racism, and a complete lack of customer service. On June 6th, my journey from DFW to Doha began on a sour note. Before I even reached the check-in line, I was confronted by a rude and racist staff member who seemed to take issue with my presence. Despite traveling with an infant and a small child, this individual showed no compassion or understanding.

This has been the worst airline experience I have ever had.. and I never even got to complete the flight. My experience concerns the booking, re-booking, re-re-booking, re-re-re-booking (because of multiple flight cancellations by Qatar Airways), and finally the refund process. Every call takes almost 30 minutes to get the most basic things done. Verification is endless. I understand the need for security but it doesn't make sense to verify the account/booking 30 minutes after the chat begins. I saw that QA is one of the world's top airline, but my own experience begs to differ. I cannot in good conscience recommend this airline to anyone or would I ever book a flight on there.

I travelled on Qatar Airways two times and both times the flight was delayed and I missed the connection flights. Qatar Airways flights are not reliable. Due to this delay I missed two appointments. The officials does not even concerned about travelers' inconvenience caused due to flight delays.

Poor customer service. Punctuality zero. I am an Emirates frequent flyer customers but my wife talk to me into trying Qatar airways. I was very disappointed. I purchased 2 tickets but it’s the experience ever for an airline that’s always on your. I don’t think me and anybody that I know would fly with Qatar airlines.

There’s a reason their reviews are so low. Their customer service is unhelpful at best, and at worst, they respond in a way that feels dismissive or even deliberately frustrating—likely in the hope that you’ll give up on your request. One of the worst companies I’ve dealt with. When you truly need assistance, not only are they unhelpful, but also disrespectful. I’d strongly recommend avoiding Qatar Airways if possible.

Air hostesses seemed to be selectively rude on one of our flights. They were giving us lot of trouble to pass sugar or water. But they were nice with few others and rude with others based on the color of the skin of passengers. Also, baggage checkin rep was extremely apathetic at Houston airport

Qatar customer service is pathetic! The wait time is very long and after connecting the call, service representatives could not hear me. Out of 8 attempts only once I could talk to the service representative and the problem was not resolved. Also, I tried to connect through the chat but it did not go through with reason of 'high volume'. Qatar customer service is a joke!

Worst airline customer service (I’m a Platinum Member with them), worst app, worst website, worst on-site transfer desk help. Despite QSuite being great in-flight experience, beautiful airport and lounges, absolutely horrendous customer service is a dealbreaker. No more flying Qatar.

I have flown over 1.2 million miles. Qatar is the most arrogant and least friendly to senior citizens. I purchased a business class ticket from ATL to BOM—the last leg from DOH to BOM is a codeshare with Indigo. I need to carry a portable oxygen concentrator with me. They would let me for the first leg but would not for the second, even though Indiogo is fine with it. Staff is like a parrot; it doesn't understand simple logic. In a nutshell, they are discriminating against aging senior citizens.

We Paid for Business Class – Qatar Airways Delivered Trauma, Not Service. I am deeply disappointed and frustrated with Qatar Airways after a traumatic experience on our return journey from Baghdad to Montreal — despite paying over $17,000 for our family’s travel, including $9,000 in Business Class upgrades.

Booked a very expensive business class flight from Portland, OR to Cairo, Egypt 6 months in advance of trip. A month later I received an email stating that one leg of the trip had been canceled. I contacted Qatar to get a replacement flight booked and was told I needed to wait 72 hours for this to happen. Seven days later, I still had not been contacted, so I called. I was put on hold for 26 minutes only to be told they would call me back as "this would take some time to resolve". OMG! I had let them know the information about a replacement flight I found when I contacted them the first time. This is not hard. When I expressed my displeasure with their non-customer centric behavior, the agent hung up on me. Unbelievable! May cancel the whole trip now knowing that Qatar Airways is a HORRIBLE COMPANY.

I have been a loyal Qatar Airways customer for years. My family and I have always chosen Qatar for all our international travel, but this recent experience has made me seriously reconsider. Before purchasing lounge access for my elderly parents, I called Qatar Airways customer service multiple times to confirm which lounge would be appropriate. Sadly, none of the agents could provide a clear answer. They all insisted, “You can buy any lounge access—it doesn’t matter.” Based on that assurance, I purchased the access.

Terrible Experience – Lost My Luggage and No Accountability! I am extremely disappointed with Qatar Airways after my recent flight. Not only did they lose my luggage, but their customer service was unhelpful and dismissive. Despite multiple follow-ups, I was given nothing, still waiting for any update even after 25 days. not even single call back or email.

This is worst customer service experience I ever received and they are very bad and I won't recommend this to anybody. I cannot give less than this rating. I am not getting option to select meal or seats and when called they are not even helping.

Whoever said that Qatar was #1 airline?!? You hesitate between flying Emirates or Qatar Airways? Fly Emirates. Qatar inflight service is as great as Emirates, no doubt. But for the rest, it is a knock-out: the worse customer service ever. We flew Business Class from the USA to South Africa via Doha. On our way back, the flight between Johannesburg to Doha was canceled by Qatar; Qatar put us on an earlier flight with a layover of 10 hours overnight in Doha. No planning on their end to manage this long stay, no message saying where to go to be taken care of, no hotel room booked even though they recognized we were in a « STPC » case (Stopover Paid by Carrier) and, icing on the cake, access to the business lounge denied.

I had a very disappointing experience with this airline. My carry-on was checked in and arrived a full day late. Inside, I had expensive medication that needed to stay cold — it was completely ruined. I also had an expensive face cream that spilled and damaged my clothes, which I had to throw away. When I filed a complaint, they asked for receipts for everything — including items bought in Iran, where most purchases are made in cash. I explained this and even sent what I could, but because the receipts weren’t from U.S. or recognizable systems, they refused to accept them. They only offered $50 for the delay and ignored the actual damage. It felt like they don’t value customers from countries that don’t have strong ties with the U.S. Their customer service was cold and unhelpful. I would never fly with them again and don’t recommend them to anyone traveling internationally.

The airlines canceled my flight without giving a clear reason. I was to fly March 19th and today is April 18th. I have been trying to get refunded on the canceled flight due to their issues. The earliest date they could get me out would have been 3 days from the day they canceled the flight. This would have been too late due to missing the Persian New Celebrations. I have been trying to get refunded and still have not resolved this issue. Their customer support employees tell me they will call me back but never do. They said they will have the refund credited back to my account in 48 hours. That still has not happened and it has been 5 days since I was told that. Trying to get anyone who will do anything to resolve this matter is impossible. I do not suggest anyone to fly with Qatar.

I could I could rate it one star. Worst possible airline. More than 5 hours delays and we’re still not boarding. No type of compensation and all they could offer are chips and cold sandwiches. Never again. Don’t waste your time and money.

I have been traveling Qatar for many years now and I had good experience. But last two years I have been traveling, the food was horrible. My family travelled different times, they were really disappointed too. Not sure what they changed but even trying different meals didn't do good. The experience was not good at all.

Return flight was cancelled in Oct 2024 from COK to Doha. I was flying return in business class. They rebooked in Air India which didn't have flat bed. Later customer service guaranteed full refund on call and cancelled my return ticket. I had to book in a separate flight that has flat bed and traveled back to USA. I have medical problems hence needed a flat bed then. This was informed to Qatar Airways customer service. After multiple follow ups via different channel they refuse to refund my money now. I lost $2000 dollars because of their last minute flight cancellation. Nothing my fault.

They have bad food, always got me wrong food. When I told them I need a chicken and beef and they got me different food like I don’t understand why but they asked me what I need, chicken or beef, they got me different food. It’s not beef or chicken, it’s different food and tv screen is broken and seats are broken and bad customer service and they always be rude, just let y'all know don’t go to Qatar. Everyone is rude and try ask your life story information when you in Qatar airport and outside they don’t like who has ** citizenship and Qatar is bad country, no respect for human and rights, they never give me a meals, nothing else like that I hope.

My wife bought tickets and completed seats assignment via Qatar Airways online app, and received confirmation but no boarding passes were issued. The app told us to get our boarding passes from Dubai airport checkin counter. When we get to the checking counter 3/25/25 at Dubai airport, we were told that we had to pay extra more than USD$420 to keep our seats that were confirmed. This to me is like we are watching my newly purchased TV, then suddenly we are told by the merchant that we have to pay hefty extra to keep our TV. It's a pure rip off that you need to watch out for when you book your flights with Qatar Airways.

Delayed international US flights and without compensation for delays over 12 hours. Contacted the Customer Service (CS) team with two different representatives just become irresponsive in providing the voucher. My wife and I both approach them individually and fail to make any concession.

Qatar Airways recently committed fraud and scam on my cancelled trip ticket refund transaction. This company is a complete bogus entity filled with con artists and liars. Chaos and uncontrolled anarchy is one of their corporate cultures. Stay away from this company. Extremely rude staff/cabin crew during my flight of September 2024. Moreover there are few oversales and cancelled trip compensation refunds that are past due by these liars.

I booked the two-way economy ticket for my parents from Ahmedabad to Miami. I lost my father in US so, I cancelled his and my mother return ticket. I was told that Qatar Airways will not charge for cancellation due to the circumstances. After being patient for about 5 months and after continuous follow up, I was told that We spent about 72% of the total price in one way ticket. Their customer service is a joke and give you all silly excuses. I lost almost 500 USD. They first told me that one way from Ahmedabad to Miami was costlier and then told me that it was economy plus. I checked the fares one way and two way before booking the flight and it was the same. I also bought economy ticket for two way and it was clearly written on the ticket. DO NOT EVER EVER EVER travel with Qatar Airways.

Very bad service. They did not let me board flight from Amritsar to Los Angeles in Feb all because I started taking video of the employee working at Amritsar Airport. Sorry to say no refunds or call back made by them. Thank you Q.

There was a very unpleasant situation during check-in. We had overloaded luggage, during check-in, and in order not to pay for the overload, we were given the choice to distribute the weight. We literally left the check-in, and at the same moment decided to pay for the overload. But the Qatar representative stopped us and asked us to go back to the long line that moving extremely slow. She saw us and did not allow us to return to the check-in desk, saying that we should go back to the line again.

I have been ripped off by the customer service. I bought a business class ticket, and due to my health, I called to change the flight. The customer service representative told me that it would be too expensive to change the date and that I would be better off canceling the flight to get a refund. I asked how much I would get back, and he said I would receive whatever amount I paid minus a deduction of $289.00. I agreed to cancel the ticket, but then I saw the refund was only $69.00. My question is, who can cancel their business class ticket for just $69.00 when it cost nearly $6,000.00? The customer Service Rep misguided me. I have been calling back and forth for 2 months, but because they gave me a refund of 69.00, they said they couldn't help me.

I enjoyed the flights itself but I got the credit card and signed up so I would have lounge access and the experience was not good. My husband and I were flying all day and went to relax at the lounge where it was over full. No places to sit so out. On exhaustion we sit in the far corner on the floor. Where we got informed we can’t do that. I then expressed there are no places to sit. He then told me to, "'Go the desk to see about upgrading you to another area". The guy at the front desk was rude and super unhelpful. He pretty much said, "You’re out of luck". This was my first time using the lounge and was super excited for it. Horrible. Don’t waste your time getting the card.

Worst airline in industry, customer services quality can observe from checked in counter, I paid top dollar from Atlanta to Ahmedabad and they are so crazy that they don’t allow backpacks with hand bags only 7 kg total. They Audits twice one at checked in counter and 2 times before you board plane. I never recommend any one to use this bogus airline. I recommend Turkey airlines is best in service and handbag allowance. Currently direct flights monopoly of this airline. We are waiting for Etihad or other airlines to start from Atlanta to Ahmedabad. Delta crazy blocking others to keep their monopoly also. I prefer always Turkey airlines. First time I tried but they failed.

First and now last time I will ever use this airline -- I strongly suggest to others you avoid them as well. In summary, they canceled my flight home with zero warning and zero help rescheduling to actually get home, they cost me a hotel reservation fee, their staff stole a $300 pair of motorcycle gloves out of my checked luggage, and the worst part of all is they absolutely refuse to even communicate about these issues. I write this because I am finally sick of being blown off and ignored by this terrible company.

Qatar Airways' Appalling Customer Service - A Disgrace to Their Reputation. I am beyond disappointed with Qatar Airways' utter lack of professionalism, care, and basic customer service, especially their airport staff in Nairobi. The entire ordeal my family and I endured highlights gross negligence, incompetence, and a complete disregard for customer support.

Qatar Airways is a rip off.. My mother and nephew bought a ticket and for a medical emergency they couldn’t travel so they cancelled the ticket. My mother paid $1120 for both of them and they only refunded $167 which is straight up high way robbery as you can see in the pictures below what she paid and what QATAR AIRWAYS refunded back to her. My whole family uses QATAR AIRWAYS but not anymore. We are like over 500 family members. I’m going to ask all them to leave a review.

I purchased a business class with Qatar Airlines and had to cancel my trip due to middle turmoil and they told me, I could change my ticket to an open ticket and I can use it within a year, the only thing I had to do was to pay the fare difference. When I checked online the fair was about a $1000 lower, but when I tried to rebook my flight, not only that they were not going to honor the new price since it was lower (they said online price is lower but booking price is even $100 higher) then I was told that I had to pay $800 for rebooking fee (not an small change). I liked this airline, if you don't make any changes, otherwise they will get you as much as they can. Then I tried to cancel and get a refund. Guess what, the cancelation fee is $1000 then a ticket that would of cost me $4700 today, I had to pay over $7000. Just wanted to tell you about my experience with this airline.

I booked my flight with Qatar Airways in 2022 from Miami USA but for some reason I had to delay my trip. When I called support they gave me an option to either refund or take a voucher which I opted to go for a voucher. They issued me a voucher for two years. You have up to two year to use the voucher from its date of issue*. But when I tried to book my ticket and use the voucher it stated that voucher was only valid for one year. Now again if you want refund then it will -10% of you total value. Now at this point I was sick and tired of going back and forth with them and I said ok, you can deduct 10% of total value and refund the rest. They gave me ref # **.

To whomever concern my flight to Dubai 12/26 was only saved because I got extra room for my legs to stretch out. Seats weren't accommodating for a larger frame person with price over $1154, never again ☹️.

Several bad things happened and I spoke to my Qatar Airways representatives, but they referred me to a customer service email that took several weeks to respond: First, I booked comfort for about $70 extra. Then I booked a private seat for $62 extra. When I got to the departure desk, they changed my seat from 22a to 15 in the boarding and told me that it was a mistake by Qatar Airways and that by contacting this email they would refund the extra money. Also, the onboard service was normal, same to others, no it’s a fraud to pay more for better service. Second, one of my bags arrived broken. I attached photos of the booking and the bag. But their email response was that you will not get a refund for the extra services and they are free to do whatever they want (I have their email). One of the worst experiences.

Hi All, I am trying to be sincere in my view of both on board and airport staff dealings with passengers. I have travelled from Cochin to RDU international airport in North Carolina, USA. The onboard staff kept us comfortable to the extent possible with their nature and meals. This is not what you experience at the Cochin airport! The staff deserve no place in customer satisfaction. They are waiting to jump on you with their rogue nature to squeeze revenue to their employers, Qatar airlines. Trying to nab you for every bit of chances. Money..money and money is all what they are focusing giving no room for genuine reasons. They have charged every passengers for the cabin baggages exorbitantly. Many of them carrying life saving medicines needed to be used during long haul connection flights. For this reason, I do not recommend Qatar Airways specifically operating from Cochin airport.

I had booked a flight from Mumbai to Boston for myself and my wife. I had booked literally 2 months ago. When we had a situation, so had to change plans. So we decided to get travel credits. They had applied some-kind of processing fees. After some time I decided to encash my travel credits, as my travel plans were not possible within one year from that. They still apply another fees as cancellation.

On Nov 25th around 6:30 pm my sister (she was next to me) called customer service to change my flight because I received an email regarding my flight has been changed to another time and gave me an option to refund or change the flight. Calling the customer service to help me through that. I talked to the lady Aswajhy. Unfortunately, she not even helped me but also she confirmed my flight on her own decision however she was told that since she didn't change the flight don't make any changes. When I went to explore my options on my own I checked the website and I saw that my flight which was pending, changed to confirmed. My sister and I immediately called to fix it but the new agent (Fardeen) indirectly called my sister liar.

This morning I was a passenger from Cochin/Doha/San Francisco/Phoenix by Qatar Airways and American flight from Cochin to Doha boarded and landed in Doha international airport. As usual the aero bridge system was not there. They transferred passengers by bus almost 400 to 500 passengers from different countries. They can hardly walk to the escalator. They have a special security check for all arriving passengers. It’s like one thousand people coming to a a murky place. Who gave this airline five stars review? They treat the passengers same like slaves. This is my 4th security check. Removed belt laptop and underwear. Have no idea why public choose this types of below average behavior. Moreover they have not enough toilet to accommodate the passengers. I tried 3 places and no hope. People must think twice before they make decisions to travel Qatar Airways and Doha during morning hours.

I took flight QR 1380 from Algeria to qatar. The flight was delayed for 4 hours. The food was bad. Screen not working. Staff so rude and unfriendly and unprofessional with dealing with delays. People were angry of the delays and all what the staff was doing nothing. even no snacks offered until 2 hours of delay. Too much hot. Most of the food trays were bad.

I am deeply disappointed with my experience with this airline and will never book with them again. I booked a flight on September 17 with a return date of November 9. Without any explanation, my return ticket was canceled. The only alternative date they offered was December 1, which is utterly unacceptable. The refund they proposed would not cover the cost of a return ticket with another airline.

I booked a flight with Qatar Airways for the first time, and I will never make that mistake again! 1) Booking was a bit frustrating, because you cannot view available seats on their site, prior to paying (most airlines let you view available seats before paying). I wanted to make sure window seats were available at no extra charge, but it was not possible to check before paying.

Pointless call centre, non existent customer service. Qatar Airways has built impressive infrastructure and fleet, but it becomes pointless if their customer care is hopeless as it is now. In other words, it is fine as long as you buy their service at their asking price and have no circumstance (including by Qatar airways!) where you need to ask for their support. In short it is what I call a 'quer sera sera, no guarantee' airline.

They are in wrong business. Worst, unreliable unresponsive rude customer service. They don’t care about customers only thinking of own pocket. They change connection flight time and layover changed from 4 hours to 24 hours. They refused to provide accommodation in connection airport in rude way.

On October 18, 2024 I was charged $317 us dollar at Nairobi airport for extra 5Kg extra handbag weight. The agent refused to let me adjust weight, refused to accept cash, debut card or credit card. The agent connected me to a Somalian agent to pay in Kenyan currency and charged $67 for doing the transaction. I have claimed to get refunded and no solution until I write this review. One of my luggage was damaged when it arrived at San Francisco airport. Such acts will damage the reputation of Qatar airlines.

Horrible racist staff, they did not let us pray nor use our $40 inflatable that we used on the American Airlines. They broke our bags and never reimbursed us for it, and they lost them FOR 8 DAYS OF OUR TRIP AND only reimbursed $150.

I wouldn’t want to even give a star to Qatar Airways. Worst Experience with them and their staff. I’ve added a picture below of the manager who was disrespectful to me. I’ve also spoken to their customer support who also had the same behaviour.

The airlines and crew are great! However, if your flight is delayed or you have to change due to any circumstance, the customer service teams provides no help. They keep reading the policies to you over and over and never really listen to what one has to say. My family and I have been flying Qatar Airways for about 10 years now, 2-3 flights each year but the customer service after COVID-19 has gone way downhill. I will try my best to avoid this airlines from now on as it is costing me a lot as they try to recover their business from COVID-19 by adding many fees.

Absolutely disgusting airline. On my flight from Qatar to Atlanta on August 23rd, we were made to wait for 9 hrs in an icy cold airport as there were some technical issues in the plane. Then after boarding they made us wait for an 2 hours only to tell us to get off the plane because the issue was still not resolved. Later by late afternoon they sent us to a hotel and gave us boarding passes for the next flight leaving at 7:50am. In the middle of the night (without my knowledge) they rescheduled it for 4:30 am. I get a call at 4:25 that my flight was leaving for Atlanta. I was left alone in a foreign country with no luggage & a daughter to take care of.

We flew with Qatar Airways in July 2022 and encountered a series of issues, including a delayed connecting flight, missing baggage, and an overall ruined trip. After nearly two years, one of our bags is still missing, and Qatar's customer service has been extremely unresponsive. Despite numerous follow-ups, they have not provided any compensation for the lost baggage, leaving us frustrated and with wasted time and money. If you are traveling with luggage, I strongly advise against choosing Qatar Airways.

Qatar is having worst policy for carry on luggage, they are very strict on and allowed only 7 kg and not allowed additional laptop bag, they asked to pay $255 for carry on baggage to check in if you have laptop or shoulder bag. It is worst policy and are looking all possible ways to charge more on passengers.

I had very bad experience with Qatar Airlines while traveling from Houston to Karachi last month, first they tried to charge me for my laptop handcarry at Houston and later I forgot one handcarry in the plane and I opened ticket with them and till yet after one month no reply from them and accept the trouble ticket number.

I had bad experience with Qatar airways. I paid 10K INR for extra leg room at emergency exit but unfortunately due to sudden injury before the journey I had to opt for wheel chair assistance. I was informed that I cannot get that seat at emergency exit because I opted for wheel chair assistance. I totally understand and agree to that. They changed my seat and I am fine with that too. But they didn’t refund the amount I paid for extra legroom though I didn’t sit in that seat. I asked help desk at airport and assured me that I will be refunded. I drafted emails and followed up many times but I ended without getting my money back. All the money I paid for extra legroom went vain.

Their service is very, very poor, lies and making dramas. If there is something wrong with flight they just never gonna guide you that the flight will fly after 24 hour means next day, they just keep saying, "We will tell you in 2-3 hours" etc. Well we missed our next flight because of Qatar and Qatar didn't gave us no refund or discount for next flight which was domestic flight. Please pay few extra money on different flights but don't use Qatar.

Qatar Airways is the worst when it comes to customer support. I missed my flight from Los Angeles International Airport to Lagos via DOHA and tried to rebook the tickets. While rebooking, the attendant (Fatima) and the manager (James) were so rude. It took almost 4 hours to rebook another flight which cost me $469 extra. On my way back from Lagos, my flight was scheduled to depart at 11:35am after check in. I was at the until 6pm because of a technical issue. My baggage was returned to me and I was told that there is no other flight until the next 4 days. This is my worst experience flying. If you ever thought about booking Qatar Airways, please think twice and DON'T EVER book with Qatar Airways. I wouldn't recommend.

Qatar airways is the worst with worst customer support. We missed out flight and tried to rebook the tickets. While rebooking they messed up my husband's return ticket. Which took almost 4h. At that time I was in India and been on call for 4h. It was 5:30 am in the morning. They called me back at 6am while I was trying to get back to sleep. I told them I will call back as I was up all night and was really tired as I need to coordinate both with my husband in Usa and them. When called back they said we need to investigate the issue and made us wait for more than a week. Then they said we mentioned we don't want the ticket and asking us to buy a ticket which is almost 1800$ approximately just for one way. They tortured us keeping us on long calls and asking us to wait and finally asking is to pay again for their mistake. My husband travelled for the wedding and they messed up all the time and mood. Never travel to india through Qatar airways.

Flew with Qatar Airways back in May 2024 from Orlando Fl to Moscow Russia to visit my family whom I haven’t seen for years. Upon my arrival to Moscow, I got all my baggage damaged and of course, some of my belongings and gifts were affected and became useless. I contacted the arrival desk's customer service, and they got me a damage report. My vacation was ruined because my family got no gifts and I could not give them damaged items.

Qatar airlines is by far the worst. My flight was first delayed and then canceled. I was trying to get to South Africa. Due to “operational “issues. The replacement flight cost me an additional $20,000 to get where I needed to go. My travel insurance only reimbursed $2000. Never ever ever fly Qatar.

I have been flying Qatar since 2015 and I never expected this behavior. On my flight from Doha to Kathmandu, the gate attendant urged to check in my hand luggage stating it was a full flight. I was already exhausted from a 15 hrs long flight from Dallas to Doha and could not think straight and just handed over my bag. I realized mid air that I had some cash in the bag but I was not too worried because Qatar seems to have a good reputation. However when I got home, my luggage was opened, cash envelope torn and $1200 were missing.

Me and my family were travelling from Doha to Atlanta on July 28th QR755, during our flight we came across one of the flight crew by name Mr. **.. He was one of kind gentleman doing his job in a exceptionally very well.. He was so kind and patiently talking to the passengers and addressing them in very polite manner through out the journey .. People like him are like gem to the company.. Kudos to Mr. ** and his entire team of Qatar.. Thank you once again Mr. ** for your service. It was our pleasure travelling via Qatar.

I recently had a deeply disappointing experience with Qatar Airways that I feel compelled to share. This review highlights the severe unprofessionalism and lack of customer care I encountered, particularly from Evelin, the manager of the Umm Ghwelina branch.

Be aware and stay away from Qatar Airways. I just came back from my holiday trip and they was horrible with everything delayed, check-in, customer service and food. They care only how to get you in with a lot of money and after they don’t care I was traveling with my 2 kids for first time with this trash airline and it’s going to be last. They turned my holiday off to a nightmare. I been delayed for 3 days. I missed my family case I was going to and I’m my way back I surprised that my flight was with American Airlines.

Your service is really bad. I traveled to US and back from Bangalore on economic class. Very bad behaviour from the air hostess. I couldn't get a glass of water or neither I was very hungry all the way to LA.

Pathetic service. If you mistakenly didn't opt for vegetarian food then they make you travel empty stomach and bluntly said, "We don't have vegetarian food. So enjoy." It's really sad that big airline behave like this.

Before you ask for wheelchair in Montreal from Qatar Airlines, please note it is Chaotic, unorganised, callous and unprofessional. My elderly mother on a wheel chair was taking QR 764 flight with my brother on the 2nd of June 2024, we arrived 4 hours earlier with an online check in, we were sent to wait for the wheelchair agent, there were several people waiting and several arriving afterwards but no sign of any agent or whatsoever, after one and a half hour wait I started asking questions, the reply was a spot face, "we are calling you someone" but no hesitation even to pretend calling, literally after 2 and a half hour wait I go to the counter 596 and ask for help, the guy rudely responded the wheelchair service was for all airlines but he would call still no call no sign.

I recently had the unfortunate experience of dealing with the checking crew of Qatar Airways company in Marrakech airport and I must say, it was an absolutely terrible experience. Not only did I have to wait on hold for an excessive amount of time, the manager of crew who name Rachid, was rude and unhelpful. They didn't even attempt to comprehend the issue at hand, and he threatened that he will make me miss my flight if I don’t tip him, I left the Marrakech feeling undervalued and frustrated. It's a shame that such a large company, with a reputation to uphold, can't treat their customers with more respect and care. Needless to say. I certainly will not be flying with them again in the future.

The most horrible airline is Qatar Airways. They do not even have customer service and the free calls get transfer to India. I was trying to travel to Iran on April 17, 2024 with my family and the tense war happened between Iran and Israel exactly around the same time. Even Iran airport got closed for few days. That was my only time available to travel and I had to cancel my tickets and they deducted cancellation fee of 960 dollars plus they did not refund my seat pre purchase for 234 dollars. The customer service always answered me was a guy from India any time I called. I sent complaint email but not even responding to my email to say no to me. Very bad airline. Do not use it and please tell your friends and family too. I wonder a rich ** airline with an ** CEO that does not have idea how to run airline with zero customer service.

I bought a ticket from Qatar Airways to fly from Vancouver to Tehran, it had two stops one in Seattle and one in Doha, the flight from Vancouver to Seattle was delayed and I got to Seattle 10 minutes before departure, the agents said the gate is closed and they can’t let any of 30 people to get on, they didn’t get any information from any of those who missed the flight, they kept saying their nonsense statement that, “You were late, we cooperate with Alaska, they caused this delay and you have to go to Alaska."

I flew from Montreal to Dhaka. One of my luggage didn’t come. After filing a complaint I was given a number to check the status. The local office hardly picks up the phone. Even trying to contact the Qatar Airways official site is a nightmare. At this point, I'm unsure if I will get my luggage back. Compensation for lost luggages should be made higher so the airlines start taking care of passengers' bags.

My recent journey with Qatar Airways from JFK to New Delhi was a disappointment. Despite the airline's reputed top-tier service, my encounter with their ground staff at Delhi airport was unprofessional and marred by glaring inefficiencies. Many passengers, including myself, faced baggage problems, resulting in the distressing situation of having to discard personal belongings, including essential medication for my sick daughter. The names of the staff involved are available should Qatar Airways management wish to take action.

I was impressed by 5 star Qatar airways and it’s highly standard reputation but all this changed today on my flight from Los Angeles to Kuwait Flight # 740 April 27. I’m extremely disappointed with Qatar airways. I was traveling on April 27 and was delayed at LAX for 4 hours and another delayed In Doha for another 8 hours. We were not offered any type of compensation for the extreme delays of the inconvenience. Not only I will never fly on Qatar airways again but also will share my bad experience with all my friends and network that should fly on the Emirates. More efficient and professional.

I travelled with my wife and my infant who was just 11 months old. We were traveling all the way from USA to Sri Lanka. It was a 25 hour journey. SEA to DOH is the longest leg and which is 14+ hours long. We booked seats where the bassinet is accessible as it would be really helpful for a comfortable journey with a kid. But unfortunately due to many reasons (booking website, Incident handling, People behavior) we were not able to use a bassinet. So for 14 crazy hours we had to hold the baby continuously, It was a super frustrating experience and I would rather double check about booking with Qatar again.

We couldn't finish our trip because of their mismanagement, and were sent back to our origin. Spent 52 hours in airplanes and airports. Didn't get our luggages in the origin after waiting for 3 hours. No one reached out to fix the issue afterward. l've called multiple times, every time they say call in 24 hours, no responses yet. The whole trip just left us exhausted, overwhelmed and sick. Will never fly with them again.

We always pick “flexibility to make one change” whenever we book our flights. With multi-city booking, I was able to change flight to a different date with so much time consumed on the website and phone calls to Qatar customer service. But my daughter who booked multi-city with Qatar airway had gone through hell with changing the date. She wasn’t able to change on the website under “manage booking”. This has caused her a lot of stress and anxiety. Please improve your service. Qatar is going downhill…

Qatar airline is always late. Never take off on time. It make is hard for those who have connections flights. I asked them if I would be able to make my other flight , they said “yes, don’t worry." The pilot will make it up in the air, which a lie. I got there late and didn’t get my connection flight. Will never go with Qatar Airways again.

Had a connected flight from Osaka to Amsterdam through Doha. As the stopover duration exceeds 8 hours, I applied for a hotel voucher guaranteed by Qatar Airways. After two reminders got a confirmation from them by email. However on my arrival to Doha, the company refused to provide the hotel room after 90 min of waiting!!! The food on board was also quite mediocre. Definitely not worth it, comparing to the ticket by competitors. 1/10, my last trip using your services.

I booked a business class ticket. It was very expensive. I expected lounge access. Only when I got to the airport did they tell me that I did not have access. It was a con job. Nowhere when I booked a ticket did they reveal that access was not included. Used to think Qatar was good. Now think they are very poor and dishonest.

I had a terrible experience with this airlines today. If you are a non Qatari and if you are being seated with Qatari people then be careful because if in any case of issues the staff will not support us even though I am a gold member. One Qatari lady was forcing me to give my seat to her and in the end due to the disturbances I gave up my window seat. At the moment I left my seat the lady seating near me started shouting that I verbally abused her and during the entire flight the staffs were only supporting her. I gave up my nice seat and had to deal with her shouting and yelling.

I am utterly disappointed and frustrated with my recent experience with Qatar Airways. Their incompetence and disregard for customer satisfaction have left me deeply dissatisfied and vowing never to use their services again. My journey with Qatar Airways involved a Via Rail train leg and connecting flights, and it was nothing short of a nightmare. From the onset, there were glaring issues with my booking, including a critical error in my boarding pass that led to denial of boarding by Via Rail. Despite providing accurate information, Qatar Airways' system generated a pass for the wrong date, causing chaos and inconvenience.

I traveled to India with a granted tourist visa. Once I arrived in India, I was profiled by the immigration immediately without any questions, the officer took my passport, and left his desk. He came back later to bring me to a place to sit and wait. They plugged a device in my phone and it pulled all the messages out of my phone with the keywords "Jesus", "God", and "Christ". Then the immigration officer interrogated me and told me I was there under false pretenses and should not be under a tourist visa and that it should have been a missionary visa. I told him I was only there to visit. I even had a word document with my itinerary and all the places I was going to visit. He told me that I wasn't being specific and asked where I was staying. I gave him my hotel information and confirmation of stay.

Qatar is a terrible airline! They will scam you out of money at every corner. Their customer service is a joke. They convinced me that I needed to pay $1500 to add my middle name to my flight, or they wouldn't allow me on the plane. When I got to the airport, they didn't even put my middle name on the ticket and I didn't have any issues. I also paid $2300 to upgrade our seats to business class from Doha to Montreal. Not even an hour into the flight, the seat reclined on its own, pinching my leg. The seat wouldn't stay up the rest of the 13.5 hour flight.

We had a terrible experience with Qatar Aries as Qatar Airways has contracted American Airlines for flight from Philadelphia to Doha. Being said that, instead of Qatar airplane, our flight was with American Airlines while we deserve the ticket with Qatar Airways. This long flight with these airplane wasn't two nightmare as the airplane seats did not have any space at all for an average person. Who suffered from backache. Also for inbound flight, they changed the policy and didn't let us to take the same items we had from US to Doha's discriminatory regulations?

Like frequent accounts, air service and crew is impeccable and wonderful. No complaints about the hard or soft products onboard. However, their ground service, particularly baggage, completely besmirch their image. They lost my bag at JFK for an entire week, and when I had to waste a day of my own vacation time to go buy some clothes, they then refuse to fully reimburse me and instead I had to chase and jump through hoops to get any compensation offer from them. In the end, they're citing some policy concerning Brazilian residents... when I'm not even from Brazil.

Please read. This has to be the worst airline I’ve ever encountered. I’ve never even had a chance to fly them. They cancelled out flight 30 minutes before boarding from Dulles to New Delhi. No one was at the counter to help us, their customer service line said the wait time was 5 minutes, we spent 2 hrs on the phone. They basically said they’re sorry, moved our flight 3 days, which means we are now missing half of our vacation…Didn’t offer us an upgrade. Also told us that the lounge passes we paid for, we might not be able to use. This airline is horrible and I would try any way possible to use another airline.

They left me without luggage all week. It was a nightmare to get it back after numerous calls and taxis. I had to buy new clothes and they have offered me zero compensation. I been writing Qatar support and got zero help. Just short like non personal generated replies. They certainly do not care about their customers.

Absolutely horrible airline! Our daughter flew this airline from Boston to China via Doha. They claim she caused some type of disturbance on the first flight and would not let her continue on the second flight to China. They sent her to a medical facility of their choosing in Doha for evaluation. That medical facility evaluated her and cleared her fit for travel. Even with that, the airline refused to allow her to continue on the next leg without a medical monitor. This would have cost us more than $5000 extra US and was not even necessary according to the medical facility they sent her to.

The worst airline in my 40 years of flying, it was the first flight and will be the last with Qatar Airways. The Qatar Airways app's shows two cabin carry on baggage per passenger, the boarding staff by the name of Seefa said only one allowed. I could not open the apps at that time and the plane is due to take off, I ended up paying $253 for one carry on with "GATE BAG" marking as a checked in bag. Complaints by email were a waste of time, a month so far with no response. It's a carryon bag scam. BEWARE!

The worst airline service in the world. I booked four tickets, one of them for an infant. When he informed me that there was a special seat for the infant, I was surprised when boarding the plane that there was no seat. When asked about the yacht, one of the employees came. He informed me that he wanted to cancel the special tickets, as I carried the infant for 17 hours. They do not have sufficient experience in the field of passenger service. They do not have any humanity, whether collecting money at any cost or not.

Vacant seat next to me. Because my sister is too sick and her both legs were swollen.. But the check in staff said the seats are full. But I saw a seat next to our row was empty and one seats were occupied by youngsters and they never sleep or used that seats.. So please consider the passengers. Those who are sick and they need a seat near to a vacant seat.. This time I have a very difficult travel.

BEST AIRLINE FOR RICH PEOPLE BUT NOT FOR PERSON WITH SPECIAL NEEDS. By law, allowed to carry a dialysis machine but was denied accusing that no request was received. It was their requirement to fill up a MEDIF form and get an approval before you can carry the machine. I’ve sent it multiple times and reached out with them too but still denied it. I have a small purse but is counted as a hand carry already so we have to put that in my bag. Was asked to go back to the end of the line again and when we reached the agent, we were told that if we want to catch our flight, I need to walk because they ran out of wheelchair.

I am Qatar Air frequent flyer with gold status. I have to case open with Qatar Air in Miami. One damage suitcase and the other happened a year later delay baggage which cost me a lot of time and money. They filed my case in Miami airport and since that it looks they play and no respond to phone calls.

We have 2 toilets flooded under my family feet's with a baby and a toddler, we have to spent the last 3 hours of the trip standing holding our kids in our arms as the flight was full and no other seats available, I contacted the airline and I filed a complaint and attached pictures but no response back from anyone.

This is for ground team at DFW airport & for the airways as well. About ground team, most of them, includes the supervisor (the male guy) were not friendly & helpful at all. They couldn't explain clearly what was happening to me. They all should have more training on customer service. In addition, the most terrible thing is their luggage policy for international flights: carry-on luggage is 15lbs limit only; if your carryon luggage is heavier, it's considered as checked and then be charged for $250 - WHAT A BIG SURPRISE - Btw, I saw lots of ppl have to pay this ridiculous price for their "over-weight" carry-on luggages. This was the most terrible experience with an airline & their agents I've ever been. Stay away from them.

I was moved around to different flights. Didn't receive the seat I paid for. Refused compensation and penalized when canceling upcoming flight. They put in a seat that was to have an empty seat in the middle. Mid flight a strange man sat in seat. My leg was in a brace and I was pinned there for the next 6 hours of the flight. Terrible experience and they did not care whatsoever.

I received an email about the upgrade of my flights, and the email never mentioned that the upgrade is ONLY for the second leg of the trip which is only 3:50 hours not the 15.50 HOURS of the first flight. I thought it's great idea to upgrade and pay the fees which is $400, then I have paid the $400, and the upgrade was for only the second flight which is veryyy short trip, I have called the customer service within 10 minutes to refund me the fee, they acted so rude plus they refused to refund me as they said it's nonrefundable. They tricked me with their promotions and acted very rudely, even over the phone, they acted they are not hearing my voice! I will never recommend this FLIGHT!! EVEN one star is too much to put!

I had a disappointing experience with Qatar Airways on my recent flight. The crew on board failed to manage the seats properly and prioritize customer comfort. Additionally, they never served the requested food.

We just arrived back in the US from traveling from DFW to Male and back. We booked through the American Airlines app but flew Qatar Airways (2 flights) on the way to Male and then on the way back we had a total of 3 flights, only one of which was Qatar. Our experience with Qatar Airways was highly disappointing from the moment of our first contact with Qatar while checking in. We get to the checkin counter 3 hours early and had to wait an hour for someone to arrive in order to check in. This is crazy for international travel. Then we get to the counter and are told we can each only take 1 carry on and only check in ONE bag otherwise it’s $100 extra for each additional checked bag.

The customer service was absolutely abysmal. When I called the customer support line to inquire about my flight details, I was met with a rude and unhelpful representative who seemed disinterested in assisting me. It felt like I was bothering them with my questions.

Worst Airline I have flown, Almost lost a flight at Doha after 9 hrs layover and then gave me the wrong gate. When coming back from Accra I was late for checking my bags and decided to leave my bags with my family in Accra, refused to take me even though I got to the airport more than 1 hour early and put me as no show, but they didn't care. Qatar policy was made to rip their customers off and their staff is trained like that, They are a horrible company. They have trained their staff in Accra to be Nasty and have no empathy, I will never fly qatar airways again even if is free, you have lost a lifelong customer and I hope anyone who reads this will never choose them either!

Qatar Airlines has exceeded my expectations 90% of the time. I strive to run my own business at such a success level. So I fly so many international airlines because my trips are usually multi-city, and I must use flight agencies that can string together multiple destinations all at once. If it were up to me, I'd fly Qatar exclusively, every time. So Just yesterday I was leaving Moscow, Russia coming home to Indonesia, where I live. A hefty man had a medical emergency on the flight, so we diverted to Kuwait rather than fly straight to Qatar, so many people missed their connecting flights. He needed to be evacuated, you see. (I'd like to add that Qatar is so efficient,  that your layovers in Doha will typically only be 2 hours. My 10 experiences laying over in Doha have concluded this). So yes, we all missed our connecting flights in Doha.

My luggage was damaged by Qatar airline, I submitted a claim but the airlines kept playing games by ignoring emails and calls. Very unprofessional and dishonest. In addition, the airplane was very filthy. Seats weren't cleaned and the smell of the carpet was sickening. It's overrated. I flew Saudi Airlines several times before and it's 10x better.

This was by far the worst airline that I have ever flown with. Even after I made it to the original flight at final boarding time by running through the airport (due to Qatar Airways late flight), the staff had already bounced everyone to the "next flight" is what I was told. I asked whether they could accommodate me since I had still arrived by final boarding time but they still said I had to wait for the "next flight" (which, at the time I assumed was merely a few hours later). So first off, I was already irritated since they could have just fit me in and made an exception since I had arrived there while I could visibly see some people in front of me still boarding. But, since I am a pretty easygoing guy I thought I will just get the next flight a few hours later.

I bookeded down to Mumbai, they checked me in. I was at the gate then must be over booked flight so all of the sudden they refuse us to board flight, request for refund. They says customer no show, what a joke, customer service was horrible. If your English not so good then be carefully they will embrace you badly, they all got all together and made a fun of me, I will never ever fly Qatar and advising you please stay away,

This airline does not understand gate delivery of wheelchair. For wheelchair user, airlines of the rest of world does bring their own wheelchair to the gate on arrival. This one would not. Instead of the gate they bring out our own wheelchair to the baggage claim directly. They would not listen to wheelchair’s gate delivery. Their stupid gate agent can not even understand the word Gate Delivery. For wheelchair user, if you have ago spend a plenty of time for connecting flights at DOH, it is going to be a hell!! They do not appreciate that human rights of the disabled. Their inflight service is excellent though.

Worst customer service. Canceled my return flights with notify me.. Took $3469 from me and never confirmed new ticket!! Didn’t care what happen to me in another country!!! Never book with Qatar airline.

This happened in December 2021 when I flew to India with my 12 year old son. This was the worst experience ever. A day before the flight, the flight time changed and after being on hold for almost an hour, no proper response was given. The flight reached late to Doha. They said, "You’ve missed your flight so we will put you on a different flight to New Delhi." We were supposed to go to Ahmedabad. They said, "Your luggage will be available in Ahmedabad." When we reached Delhi, it was utter chaos. Two Qatar employees were collecting everyone’s passport without any justification. I had to get rude to her my passport. They were just collecting passports. Then they lost our luggage. We were told to board the flight to Ahmedabad and that the luggage would be sent there. Nothing was sent. We got our luggage after 100s of calls with no help from them. We had to get help from a friend to get our luggage. I would not recommend this airline.

I am currently stranded at an airport in Phuket trying to get back to the USA. We have been here almost 24 hours. I originally booked my tickets in January and Qatar kept changing the flight itinerary, changing the type of plane and seats, even after we paid for specific seats for the long flight, 3 times this happened and each time we had to pay for new ones. The travel agency Oojo finally called Qatar and sent a voucher for $57 seating arrangement if we fly Qatar within a year. That is highly unlikely.

I recently had the unfortunate experience of dealing with customer service at Qatar Airways company and I must say, it was an absolutely terrible experience. Not only did I have to wait on hold for an excessive amount of time, the representative who eventually answered was rude and unhelpful. They didn't even attempt to comprehend the issue at hand and seemed to rush me off the phone to get rid of me. I left the call feeling undervalued and frustrated. It's a shame that such a large company, with a reputation to uphold, can't treat their customers with more respect and care. Needless to say.

My connecting flight was missed and I was refused for rebooking and my entire amount of connecting flight was deducted as cancelation, I had to buy new ticket of $1513. Since then I have trying to contact Qatar and there is no one available in their corporate office to respond, except one standard reply of sorry of inconvenience from customer care, avoiding the issue of refunding of my connecting flight. Qatar is the Worst Airlines.

Look at all the recent one-star reviews for this airline, they want us to think that they are high-class organization but ultimately they don't care at all about their customers at all. We booked a flight with them in October 2022 departing on March 23rd 2023. They keep changing the times of the flights including changing our outbound flight by 7.5 hours (so that I have to miss an extra half day of work - I'm self-employed so that means less $) and changing our return flight by 4 1/2 hours so that it leaves at 4:00 a.m. in the morning. In addition to this, they want to charge us $39/person/leg simply to be able to reserve our seats so that I can sit together with my children.

I recently took the trip using Qatar airways. It was more than 10 hrs flight. The flight was too small, no legroom, people were top of each other. Seating was small as well. The qatar flights are expensive to begin. It cost you arm and leg, and top of that you have to pay for your seat. Even with paying for seat, it's worse seat. Very uncomfortable. The entertainment section was horrible as well, no choose, old and limited. TV screens was not working either. This airline may gotten awards for service, but not anymore, it is worse airline. The DOHA airport is junk as well, their employee gives you wrong info when you asked them. They have many security check points within the airport. I purchase $10 water and I couldn't even carry it to the flight. The shops rip you off too. I will NEVER fly to this airline in my life now. Done. Bad bad. They deserve no star!

Very bad experience. I would rate Qatar airways worst airline ever. Lousy customer service, December 23rd we were suppose to fly from YUL to DXB via DOH. Our flight was at 9:00 PM. Kept us in the plane till 4:30 AM. Flight cancelled and they announced that we'll collect our luggage and get the info from the counter what will be done then another announcement, "We cannot open the door for the luggage. Will keep them in the plane", after leaving the plane and arriving home at 7:30 AM text message that the departure at 8:00 PM they suppose to have the luggage in the plane, arriving to DXB we received only 2 luggage out of 6, made the claim and we were supposed to receive the luggage next day at our address in DXB. Never happened. No update. Calling their luggage claim no answer, sending emails no response,

I am writing and escalating this matter to you since Qatar Airways is not able to provide resolution of my complaint regarding missing baggage. My self **(booking Ref. **) had travelled along with my daughter, Niya ** and wife Roma ** *(booking Ref. **) from Houston to Doha on 27 Dec 22 via flight # QR 714 and subsequently from Doha to Melbourne, Australia on 29 Dec 22 vide flight # QR 904. At the Houston airport, they were given baggage tags for 6 checked in baggage i.e 2 bags checked in for each. However, upon reaching Melbourne on 29 Dec 22, the baggage with booking reference # ** and tag # (red color medium sized American Gear bag) did not reach Melbourne. I am suffering for no fault of mine but the fault of Qatar Airways. Over last 15 days and there is no proper telecommunication or email communication took place either from customer services department or lost baggage department. Ridiculous service.

We took a round-trip from USA to India. We were 4, as per rules we are allowed for 8 luggage's. Since am traveling along with small kids, we decided to take 5 luggage's each 2 kgs extra. While coming back in Chennai airport, they don't have any separate line even if you have kids. They are not ready to help for weighing the luggage's. The Qatar staff said you need to take the weight or else you need to pay 75$ extra for each luggage. Then you are allowed to take 32 kgs. We explained, "We traveled with the same weight coming from USA you can cross check." She was very rude, she said, "We don't have such details. Pay extra or clear the line." I requested her, we have kids please help to clear. She never listened us, she was gossiping to the next staff that each baggage contains 10 kgs extra. (But that's not true.)

Hell. Do not trust their refund policy. Do not trust their refund voucher policy. The customer call center is just that. A center that customers can call and that's about all you will accomplish. You will be under the impression that all is well when booking your trip through Qatar Airways. You'll see all of these wonderful incentives like ticket flexibility, refund vouchers with 10% added to your fare (taxes included), #1 airline 2022.

Terrible customer service. My luggage was damaged when I arrived at Doha International airport. I tried to submit a claim after my trip and the website told me to contact Qatar Airways directly. I called twice and neither representative said they could and to contact the airport directly. It is impossible to get in contact with someone from my stateside experience. I find it hard to believe there is no further contact to make to see this problem resolved. I would not recommend this airline as they are careless with customers' luggage and do not hold themselves accountable to their faults when a customer is in need of a problem needing solved at the fault of the airline. Do not use them.

Booked a flight on 22 June for a family of 4 for a 15 Dec 2022 trip. Was changed multiple times by Qatar Airways. Then Qatar take it 1 step further, and removed my name from the booking (from a flight of 4 to a flight of 3). Then Qatar added a new flight (SIN - DOHA) for the flight of 3. Been ignoring me since 22 June (initially says will investigate and get back to me, now totally ignoring me). No response, no refund. just flat-out scammed me with their incompetence.

I flew on AA air miles, business class from US to Bangalore, India on June 10, 2022 w/ 3 suitcases (extra fee $200) and returned from Bangalore India to FRA, Germany in business class, again with my 3 suitcases on Sept 12, 2022 on Qatar - AA air miles; this time I was charged at the baggage counter In RS 139,776 = $1,758.00 for 3 suitcases! I was speechless, shocked. I had to fly to family in Germany, could not postpone my flight and so far no one at Qatar has been willing to help. I was sure when I left the baggage counter in Bangalore that there must be a mistake. How is it possible that an airline with the highest rating like Qatar would impose such exorbitant and unexpected fees for 3 suitcases on a business class ticket? I trusted I would be in good hands, but was suddenly and badly disappointed. I'm a retired person with a fixed budget and am not sure how I will be able to pay my debt to the credit card company. Can anyone help?

Warning before Football World Cup: Horrible experience with Qatar Airways – airline violates official entry rules at the expense of passengers. In June 2022 I wanted to fly with Qatar Airways from Perth to Berlin via Doha. Unfortunately I missed my flight QR 901 from Perth to Doha and my connecting flight because Qatar Airways did not let me on board due to a missing PCR test. According to the entry rules of the state of Qatar at this time fully vaccinated EU nationals arriving from a non-red list country (like Australia) were not required to present a PCR test upon entry. Even the travel requirements stated on Qatar Airways website in June 2022 were saying: „Fully vaccinated/recovered GCC residents and EU, UK, and Malaysian Nationals/Residents who hold any of the approved health apps reflecting their immune status: pre-travel RT-PCR test is optional.“ I had met these requirements. Qatar Airways does not deny that either.

Terrible experience with this airline, our domestic flight was late so we arrived at the check-in counter literally one minute after the time check-in gets closed, i.e 59 minutes before the flight time. They refused to check us in sighting "rules are rules even if it's one minute", I asked the higher up manager to intervene but she was even less helpful. My observation was they closed the flight way before the 1 hour window and they were just too lazy to reopen it despite having had enough time to do so. That messed up with our holiday plans and tour bookings and we ended up spending a night in Auckland and catching the next flight. I will never book with Qatar Airways again and do not recommend them to anyone.

Unbelievably horrible experience, we had to change travel plans literally the day after booking our tickets, so we called fully aware that we would likely have to pay a cancellation fee. The woman on the phone assured us that if we cancelled our tickets we could receive a full refund. When we went to cancel shortly thereafter, they would only refund us a partial amount, stealing about $800 from us that wasn't disclosed on the phone with their customer service. PLUS they still charged us a cancellation fee!

For a 5-star airline and to be awarded as the best airline for 2022, I would have expected for more quality service. But instead, I received the worst airline service of my life. We came from Paris, took a 10:25pm flight which got delayed to a 1:45am flight instead. We were suppose to get on a connecting flight via Doha but we missed it by an hour. We landed at Doha around 8:40am only to find out that our flight got moved to 2am the following day. The flight staff initially said it was a midnight flight but when we checked our new boarding passes, it was at 2am. (Obviously the staff was trying to appease us a little bit.) So then we asked how we would be accommodated while waiting for the flight…

Qatar airways and their employees are the worst. They are incredibly rude and are the most unhelpful people. If you like being degraded, not making flights, and have your suitcases stolen, then definitely check them out! They are great at making your airport experience feel as though you are in hell; it’s truly the worst airline and airline workers I’ve ever encountered. Avoid at all costs!!

With 4 children, We left from Karachi to Doha on August 24, flight was delayed for more than 50 minutes. We reached Doha went from security check to the terminal for our connecting flight to Atlanta. Boarding started within few minutes, and the flight was almost 2 hours late for departure. We reached Atlanta around 5:30 and waited in huge line for customs and security check. We waited for our luggage on belt 2 and 4. On belt 4 our luggage started coming but the last bag that came was after 7:55 pm and our connecting flight was for 7:44 pm to LaGuardia airport that already had departed New York that we missed. We already had our boarding passes, confirmation seats and still no one announced our names to check on us for the flight.

We were supposed to fly back from Casablanca 0n 2022/08/18 to Tokyo via Doha and Manila and at 04:00am we received that our flight was canceled for no clear reason, and also they didn’t take any responsibility to arrange any other alternative, the only answer your flight was canceled and we don’t know and we can’t do anything for you very poor feeling, after we had to buy another ticket with other company and after we came back to Japan we contacted Tokyo office, Tokyo office gave us a help service email to contact which we did but the answer was very cold and as I said no responsibility at all for the damage and nightmare they caused for us. At least we had our credit card with us that allowed us to purchase a new ticket, but imagine if somebody who hasn’t the ability to buy another ticket how poor situation he could be in with careless management people, really very upset and sad.

It's been 4 weeks since my flight was delayed etc and I have been trying to get answers from them since. They have been avoiding and every now and then they send an email of that they investigating the case. Which really couldn't take this long!!! I think their service on board and in the airport is tardy. Their site and app fail to work at the best of times and their team investigating my query might as well work for a circus that doesn't take things seriously!!! I highly suggest that you use a more reliable airline rather than Qatar Airways!!! Don't waste your time and energy!!!

She had a 21 hours connection in Doha. The airline didn’t provide with neither with hotel or a lounge access. I ended up buying her a lounge access to what they said that it was a max of 6 hours to get more I had to pay more. Accidentally I got her a lounge access but on her way back (where the connection is only 3 hours). Contacted the airline and they refused to change the date or refund $90 I paid for lounge access so we had to buy another one. Ridiculous service and expectations. Will never fly again with Qatar airlines. Impossible to deal with them.

We were due to fly from Jakarta to Doha and were denied boarding due to not having Ehteraz and a PCR Test. We explained as UK Citizens with an NHS Covid Pass we are not required to have either of these as we have been vaccinated in the past 9 months. The staff was confused. We spent an hour collecting information and showing proof to staff who then admitted their error but stated it was too late and to ask for compensation later. No further help at 1am in the morning travelling with a young child.

Within days of booking cancelled the 12h flight and replaced it with a 22h flight no explanation was given. When asked for lounge access for the 9h layover refused. Scoot offered direct flights at half price...

I want to say Hello to the worst airline (QATAR AIRWAYS) in the world and goodbye to them forever. QATAR AIRWAYS thinks the passengers are like baby toys in their hands. They canceled my flight for the first step (it was somewhat typical for me). I booked another one. In the next step, they changed my connection flight to their favorite destination. My route was Duha to Chicago, then to Dallas. I wanted to meet my sister in Chicago and then head to Dallas. These stupids thought they were genius and changed my connection flight from (Duha-Chicago-Dallas) to a straight flight (Duha-Dallas). They didn't even mind just for a second that maybe I had something to do in Chicago.

Just boarded the flight from LAX. The experience on checking in was awesome. It took time but management was super. Ahmed, assisting for Qatar, made sure things kept moving, kept checking on and off, and kept the mood jovial. We need more people like Ahmed assisting airlines. Flying and checking in is not easy as a customer but people like Ahmed are the ones who know how to make you feel special and diffuse the tension.

My husband and I finally took our honeymoon after 2 years because of COVID. We traveled to Maldives and one of the airlines that was going was Qatar and my husband had never flown Qatar. I talked up the airline so much and said you have to experience Qatar (after only traveling with them once a decade ago). The trip to Maldives wasn't bad.

I should appreciate Qatar Airways so much, because I had to cancel the ticket multiple times due to changes in my trip. But, they never charged for cancellation and date change. Service in Flight is also awesome.

It has been more than 3 weeks Qatar Airways lost our baggage and all they do is say "be patient", contact baggage handler, but no reply and no phone calls, etc... Disgraceful!!! I travel 5 times/year. This is the last time they will get my bookings and I will make sure no one I know travels with them. They have no courtesy to contact or call back or even make an effort.

After calling the customer support 9 (!) times and providing my personal data multiple times (passport and national identity card) this superb airline did not manage to update my phone number in my privilege club profile. Thus I am basically not able to use my profile at all because the stupid One Time Password would be sent to my old phone number exclusively which I do not have access to. Customer service gives you different answers every time you call. Very uninformed and not capable of making a minor change. I have rarely seen such incompetence. If this is the quality of service you have to expect, I cannot recommend flying with this airline.

They lost my bag going to Cebu Philippines, then they booked me on wrong flight when returning to USA.. What is worse is customer service, it is nonexistence.. I contacted airline, but have not received any response, over a month now.. They do not seem to care about the customer once they get your money..Check their FB page, nothing but bad reviews.. They claim they are the best airline, but I think more like the worst.

Our flight was delayed for 2 hours in London Heathrow. Then when we reached Doha the flight was delayed for 15 hours. We asked for accommodation, lounge, they refused. The behaviour of staff was very rude. They didnt even accomodate the families with infants not older one, and when we reached Islamabad, we are told that ur luggage is lost. I was told that it was the best airline, but in my opinion it's the worst

My husband wanted to see his ailing mother. He had a connecting flight. From Canada Toronto to Karachi Pakistan. Landed to London Heathrow airport. Came back from there with a reason that last name is not matching. He showed all his documents with his name. He didn’t reach to his destination and came back to Canada paying an additional payment to air Canada. How air Canada passed him through Canada airport if he had this problem. These airline are all business-minded. No customer services. No humanity. Media person please contact my number** to give their review.

I bought 2 return tickets from Brisbane to Warsaw via Doha with Qatar Airways. I paid premium, because Qatar offered the best connection in the meaning of time wasted for the layover. We were supposed to have 2.5h layover in Doha going from Australia to Poland and 1h on our way back. I always buy the shortest connection. We were very happy that we found such connection, so we did prefer to pay premium but not have to wait for 5 hours or more for the connecting flight. One month later, on the 15th of February we received a notification that our itinerary had changed, and the layover time extended by 18 hours and 20 minutes! Few days later, we received another e-mail informing us that our layover in Doha was extended to 20 hours 35 minutes! They basically wasted the whole day of our lives not offering a hotel room or anything!

I was once a very Happy Qatar customer and member, but not at the moment. At Melbourne International Airport approximately 2 weeks ago, I checked my wife in with a 5 month & 3 year old child, the service I got was definitely not up to scratch. We asked if we could get a pram at DOHA airport, which was what we have done in the past, they said this is something they don't do anymore???,

I really don't understand why people love this airline. We were looking forward to flying Qatar due to all the good reviews, but we were sorely disappointed. First, in Dallas preparing to board our first Qatar flight to Doha on route to Kathmandu, my husband was mysteriously placed on a stand by list, despite having a full price ticket. No explanation. We had to wait until the last moment and then were given crappy bulkhead seats, so no underseat storage for items needed during the 15 hour flight. Another couple with business class tickets were also placed on stand-by for no reason. Service for that long of a flight was minimal. Seats were really close and cramped. A woman next to me had her arm on the armrest, but I needed to open it to access the entertainment controls. So every time I needed to change the volume or look for a movie, I had to lift her arm up.

The website and the app won't allow you to add an additional bag, instead it gives you fee information on increasing the weight allowance in 1Kg steps. So an additional 25Kg costs around $650. I thought that must be a mistake as the ticket price was close to this price. I called Qatar and after 30 minutes of discussion with a rude support personnel, I was told there was no way to purchase another bag but only to increase weight at the price of $600+. This is ridiculous, will never fly this airline.

What's going on with Qatar Air? When boarding my flight to Doha, I was informed that the business class seat was broken and I was offered a seat in economy. However, the ticket adjustment has never been resolved. No refund after 30 days! No response or ability to communicate with customer service! Similar to another reviewer, on the return leg, my 24-hour PCR test was denied. The agent told me to rush to a local hospital for an antigen test, which I did, but it was also unsuccessful. As a result, I rebooked my flight for the following day and took a third COVID test. On the telephone with a Qatar Airways employee, I was quoted a $1k flight change fee but was billed $1900 for the ticket. No response! No ability to communicate with customer service!

We are having so much difficulty with booking tickets online, when we call customer service they don’t even help us. After few attempts we are able to book the tickets but when we update the preferences it got updated at that time, the issue is when we reviews the iternary it shows that no meal preferences, we ended up with no option. Indigo flight with Qatar service also worst, my parents struggled with food and all. This is the worst flight ever.

I had to miss my flights to Dubai on 5/25/22 because my Rapid Antigen test was not accepted by Qatar Airways, and drive 4.5-5 hours for nothing. I was told this was my responsibility. This is information Qatar Airways could have provided ahead of time, so I could be prepared and then be liable for if I didn't comply after paying over $1,250.00 for my tickets. I also lost my online upgrade that I spent $205 (credit card) and 2,000 Avios used for the upgrade - I submitted an online refund request. Despite the hotel night I missed ($50.68 + $11.39 tax) + the 10 AED required at the hotel, the $90 gas expense for the 4.5-hour drive, the $21 parking fee for 5/25, the $211 charge for a rush PCR test (an expense that would have been $24 less with forewarning) + any other inconvenience with my time and mileage, I was willing to forego those inconveniences if my upgrade was honored. It was neither honored nor refunded.

From start to finish my experience with Qatar Airways was awful. To start I was not allowed to take my carry on with me even though it fit. The flight left an hour late so it could accommodate more people getting on. No one seemed to care which blew my mind. I was flying from Dallas to Qatar. You would think they would make up so time because of the delay. Nope. Didn't care which was awesome 'cause I didn't wanna make my connection anyways.

My flight was from Calgary to Seattle. Flight got delayed in Calgary by 5 hours due to Biden landing at Seattle and I missed all the connections for no fault of mine. The nightmare started once I landed in Seattle, nobody had any clue how to handle it including the baggage. I was on the phone to reschedule the flight for 3 hours since a couple of unprofessional call center agents decided to drop my call after I was on hold for more than an hour and incurred about $300 worth of airtime cost and was not provided a hotel to stay for the night that's another $160.00 in addition to the nightmare I had to go through. I will never ever fly with Qatar Airways.

I booked a business class ticket from Miami to Amman (via Doha). Since I live in Orlando, I rented a car and drove 4 hours to reach Miami airport. I had requested a wheelchair in advance because my leg was still recovering from an injury that caused my calf to rupture. I told them I had rented a car and that I needed help from the parking lot to the airport. They said they could bring a wheel chair to the parking lot provided I go to the check-in counter and inform them that I have arrived. I was shocked and told them that I have trouble walking but they said they couldn't do anything about it.

Worse customer services ever, they broke my luggage, It's been week since I'm trying to contact with them to get reference number in order I can go online and make a claim in their website. No one did respond to me and some of them even hanged up the phone. Now they are saying since 10 days has passed from my flight they are not able to help. I also brought silver handmade candle holder for my daughter wedding with that broke as well.

Qatar Airways can't find my 2 checked bags (over $15,000 in value) for 3 days and it's impossible to reach the baggage team. Even the local agent who reported my incident input all the wrong bag information in the WorldTracer system, so I had to contact Qatar Airways several times to correct it. The bag info is still incorrect although I provided all details about my bags many times. I don't know why they can't correct wrong inputs at once. Also, most baggage team numbers they provided are not in service. The team is hiding from angry customers who lost their luggage. Even the call enter agents are not friendly at all. They sound like they want to end the call to go home asap. It's the worst customer service in my life. I will never use this terrible airline. I will start sharing this dreadful experience with Qatar Airways on social media. If Qatar Airways see this message, please kick your baggage team ** to find my lost bags (File ref# **).

Flight was cancelled for "unforeseen reasons". No prior notification which frankly could easily have been done given the flight never left Auckland for Adelaide. Promised further info at 06.30 the next day. Nothing. No information about onward flights with Qatar being rescheduled. It's Midday now. Afternoon in Auckland but no information. Worst customer service ever.

One of the worst airline with pathetic service I have flown with.. My flight was changed and asked to review for lounge or hotel as I am travelling with younger kids: case reference: ** was submitted 2 weeks prior the flight. No one bothered to answer after two follow up emails. Do you recommend this airlines: heck not at all. Thanks, A.

Qatar Airways cancelled our flights because of Covid in 2019 and gave us vouchers after months although I asked for refund as per their 0 penalty refund policy at the time which was changed all of the sudden. Anyway they double the price when I bought new tickets using vouchers. Once Qatar announced the tickets fee are refundable with no extra charge then I asked for and they returned only the second booking fees and not the vouchers amount.

Qatar Airways consistently wins airline of the year. Once on the plane it's all good (bar that AWFUL droning qatar airways music they play way too often). My gripe is with their customer service before you are on the plane. The staff in their call centres are unable/not allowed to make the simplest of decisions. Their knowledge of procedures is pitiful. Bar booking a flight they are unable to do almost anything. Anything requiring modicum of 'extra' knowledge about products/services/requirements during covid is met with a blank stare or silence on a call.

Missed a transit flight due to the Qatar Airways. When asked for upgrades acting like it was our fault. No Mister Ali ** supervisor customer services. It was your airline fault. And you made us sit at air port on floors for many hrs. Without giving us a room or accommodating us to another flight to go to our home LAX. I lost business of thousands of dollars due at my veterinary clinic due to their staff not boarding us on our flight to LAX. Which was boarding for only 50 min and they told us it's too late. Then making false promises and then disappearing for hours.

My ticket was from Casablanca Morocco to Doha Qatar flight number QR 1398. First our flight delay more than one hour. After that I food served was finish I didn’t get anything, on the fly in asked the blankets. Not available also, was one of the bad flight in my life.

Qatar airline is a good airline from the aircraft on! What I mean by that is when you enter the aircraft, BUT you must search for your answers if you have any questions very hard because their website is very difficult to understand and practically you get no answers and when you call, people who work for them have a very heavy accent and very hard to understand, they can not help you, their customer service is extremely slow and not helpful, I honestly cried when I called to get my answer!

I called Qatar Airways’ Contact Center to check on an earlier request I had made for a child restraint device, only to be told that my flight (QR1379 from Doha to Algiers on 28 March) had been cancelled. Up until that point I hadn’t been notified by either the airline or the agent I purchased the tickets from. I requested a new booking be made for the next available flight but was told that the route is suspended until 8 April. As the date is more than 24 hours away, policy dictates that ticketing agents handle the booking, so the airline declined to assist. On subsequent contact with the ticketing agent, it was revealed that my entire itinerary (SIN-DOH/DOH-ALG + ALG-DOH/DOH-SIN) was cancelled by the airline.

I recently flew on vacation to the Maldives with my husband. I researched Emirates, Qatar and Turkish Airlines and chose Qatar because of their most recent award as the #1 airline. How did that happen? I have 2 complaints about their service: The first is they changed our seats without notifying us and the 2nd is their practices of when passengers disembark the plane.

I recently travelled in Qatar airlines from India to Sweden. It was one of my worst experiences. The ground staff at Chennai (48 counter - 15 March) was extremely rude and disrespectful. I started to wonder if it is an international airline or Indian platform liquor shop. I am surprised by the fact that he is still employed. He was rude to me as well as to one of their own employee. She was humiliated before everyone. When she had a question regarding my boarding, she called him multiple times but he did not respond. Then she called him "Brother can you please answer me". Then he answered this "Adhellam pana mudiyadhu nu sollu" in Tamil. This is a highly disrespectful term. I thought he was a problem.

I am so devastated and frustrated with Qatar. I think at this stage I have made about 10 phone calls and as many emails and still do not have my issue resolved. My husband and I both requested refunds on separate bookings and neither of us have received our refunds. When we have contacted Qatar for help, they claim that the refunds have been issued. When I ask for evidence, they refuse to give me any claiming that they are unable to provide evidence of a refund via email.

I feel the need to share a recent experience that my husband had aboard an Qatar flight from JFK. My husband has medical issue that requires that his legs can not be in the bent position for long. As a result, we paid for extra legroom seats and selected the seats when we booked the flight. When my husband boarded the flight they attempted to force him to sit in a seat that was not accommodating his disability. When he tried to explain the situation to the flight attendant she refused to look at his receipt which clearly showed his actual seat number and the fact that he paid extra for the seat. He asked for help getting it resolved and the attendant left him standing in the aisle for 30 minutes. At that point, a very rude and abusive individual came and said that he was the manager. My husband began to explain the situation and he refused to listen. He then threatened my husband and told him to either sit in the seat and shut up or get off the plane.

Well today was a great mess up, I was scheduled to fly on Jan 6th, 2022 QR 740 from LAX – DOH – DBX. I was at the airport 2 hours before departure doing my regular check-in. There does not seem to be any kind of exclusive platinum line, they are all mixed together to any kind of status you have with Qatar is pretty much all just washed into Biz class. The lady at the counter had taken my details for check–in and let me wait for another 10 min, while she was still nickel and dimming another family for having a slightly heavier suitcase of 3 – 5 kg over the weight limit. – Yes and this family was also traveling in Biz class. I was put on hold for about 10 minutes watching this entire shuffling of suitcase components.

When I arrived to deliver the bags, a man who treated me very badly asked me for a visa to enter Kenya. I wasn't going to Qatar, I was going to Kenya. The number on my new passport was wrong, but the number on the old one was there as a national document. I showed him the old passport and he told me that it was worth nothing, even though it expired on January 22. They treated me bad. They didn't listen to me. They didn't want to talk to my wife on the phone, I don't speak English well. A gray-haired man (in Oslo) treated me as if he were a slave. I missed my vacation. I will never travel on that airline again and I will take care of spreading the case. Greetings.

An aggrieved senior citizen. What can I say? Where do I begin? In one word it was all chaos Qatar Chennai airport counter!! When we (My wife & I) walked into Chennai International airport on the 2nd of Dec to catch our Qatar flight to Los Angles transiting through Doha I never expected that we would be put to such a torturous nightmare by Qatar airways the award winning airline. I would like to simply put it down as follows. 1. We walked in at around 12.05am to check in. We were shocked to see the serpentine queues. There were at least 3lines. No one knew why. 12.15 We contacted a good friend at the airport and he was kind enough to send an airline staff. Not a Qatar staff.

I am writing to express my great displeasure with the services provided by Qatar Airways and the ongoing problems it is presenting. We’ve had our tickets unknowingly cancelled and rebooked; have been forced to spend several hundred dollars of our savings because of staff errors; lost days of valuable holiday time; and are dealing with the fallout from the airline’s loss of our luggage.

I kept bouncing back and forth between offices to sort out the issue I had at the airport. The most important point to staff in the airport is to get rid of you by telling lies and pretend courtesy. Lengthy layover time (16 hrs) without support at the airport. With painful and sore foot the cart driver declined servicing me upon request and was trying to instruct me to go (while limping) to their office to request help (to drop me to the gate). Very funny. But without hesitation and because of the past experience, I kept walking with a sore foot to the gate. Sent a feedback to customer service request email and a senseless and generic apology for as sent. Very funny. Be careful and double check before commit to fly using Qatar airways.

To me this airline was so far the worst possible in terms of customer service. They steal your eyes with free so called luxury products but when it comes to serious passenger and ticketing handling this airline is absolutely despicable. Day light robbery!!!! We booked 2 tickets Zurich - Bali/Denpasar, canceled according to the policy on COVID and were offered the possibility of an additional 10% voucher. Never saw back the money!!!! Never saw any voucher for the value we paid!!!! They keep sending us a wrong voucher with 8% of the value we paid, claiming there is an error in the booking system. Since 4 months we are in a back and forth fight to get our money back! This airline is absolutely despicable!!!!

The airline guy denied my checkin for some weird requirement. And later on I had to change my flight and heard him talking to his staff that the flight is overbooked and they need some more people not to allow. This is such an unprofessional behavior and harass customer. His name was George in Lax airport. Next day when I checkin again the requirement was gone. They also didn’t refund me my upgrade they charged me.

The worse airline ever. I know also they treat their employees like slaves. Their call center doesn't exist, they don't reply on email, their ground staff doesn't know anything and is very rude, arrogant and unprofessional. The meaningless airline who bought award and wants to show the balls to the world. The reality is cheap, horrible service but for extremely expensive price. NEVER fly with these hypocritical liars, stay away from this so-called airline, even though the truck service in the African desert has even a better service. A lot of transit passengers were even beat in their airport without any justifications, they don't obey to any international law.

Turns out, Qatar Airways employees can lie to customers about travel requirements and kick you off of a flight. Then, you will spend weeks being sent in circles by Qatar Airways with no resolution. Also, you apparently cannot speak to any customer service reps on the phone. I have never, in my life, seen a business run like this.

My trip from San Francisco to Cairo on Qatar Airways is very bad. First, after the reservation was made, and for special circumstances, I had to change the flight time. When I called them, they changed the departure time and paid $400, and if I wanted to change the return time, I had to pay $900. Second, I I booked a chair on the corridor and an email was sent to reserve the chair, but I was surprised to cancel the reservation and I had to pay $40 if I wanted to choose the chair. Thirdly, I tried to pay the cost of the third bag online, but it was not allowed and I called Qatar Airways and they said that the cost is for the bag.

My grandpa missed his flight because of the customer service. Was terrible in Doha to Chicago. The airport needs more professional service and don’t discriminate against Iraq travelers who hold a USA passport.

I was looking forward to my trip with Qatar Airways as they advertise themselves as the best airline in the world. My experience, though, was a big disappointment. On arrival at my destination it turned out my baggage got damaged. I filed a report at the airport immediately, and was assured by the agent that I’d be contacted about reimbursement or repair of my baggage the following week. It’s been a month, and the issue hasn’t been resolved.

The worse service we have received from any airline! They have made the seat so small that you can barely fit in them. We paid huge amount of money for seat assignment and on the plane they changed our seat and customer service for the airline sent us goose chasing for explanation. No reason given for seat change. In the middle of covid they have squeezed passengers like sardines in every seat which you can even smell the breath of the passenger next to you. Service was awful. Flight was delayed 40 minutes in the middle of perfect weather with no explanation and reason just because they had so many passengers and could not seat them on time. This would be the last time we use this airline and warn people about this airline.

Went on vacation from Chicago to Maldives and purchased business class seat. Prior to my vacation starting, there were 3 changes which ultimately led to my flight date being changed from December 4th to December 5th. When I went to check in I was refused boarding because of this. The ticket agent was absolutely no help and just sort of shrugged her shoulders like oh well. I called Qatar and talked to an agent and he changed my flight to the next flight which was leaving 20 minutes later. After going through all this and trying to get checked in, I was told the flight was full and was bumped from that flight too… this caused me to miss all connecting flights and I was stuck in the airport for over 5 hours waiting for them to figure it out.

I took a flight in Qatar Airways from BEY to Baltimore. Long flight. 24 hrs. I got food poisoning because of the food they served from Doha to Chicago. I had vomiting and my blood pressure went down. It's a problem when you're flying alone. Today I was meeting a friend. He told me that himself and his friend also got food poisoning at qatar airways. When I called the manager at qatar airways they completely denied that their food is not well conserved. Complete denial. If I can put zero star I would. This is by far the worse airlines I ever took and I'm a frequent flier.

Qatar shipped my cats without confirming that the customs office will be closed for a couple/few days due to the holidays. Why would you ship an alive animal knowing that you would not be able to release it? I shipped hairless cats that obviously would get cold at night and possible die. They were away from home already 3 days and when I came to pick them up, Cargo told me they can't give them to me, and they didn't know when they would release them.

I flew with them years ago with no problems but it is a different story now. I tried to call them and they've outsourced all of their customer service to India. They could not put me in touch with anyone in Melbourne and were not able to help in any way at all. They simply read text from their website (I had already done that), which did not answer my question. Qatar staff at Melbourne airport forced me to pay for COVID testing, despite their website stating that I did not need any test to fly to Oslo as per the Norwegian Immigration Department's ruling. The Qatar staff ignored me and said they could not let me board without it. So factor in additional costs when booking your ticket because they will make you pay for unnecessary things! They also will not listen to you and be adamant they are correct, when they are in fact wrong. When I lodged an online complaint the response was weeks late and addressed to a completely random name.

If you consider Qatar Airways as a five-star company, you may want to reconsider. I thought the same until they ruined my vacation; they have entirely lost it. I am Dr. SB, a brain cancer specialist at the SickKids hospital of Toronto, Canada; a citizen of Sweden, resident of Canada. I have booked my two-way travel with Qatar airways for July 2021.

I booked a flight with Qatar Airways and had to do some changes on my booking. Since I couldn't do that online for some reason I had to call the customer service which turned out to be in India (of course). Horrible attitude, lack of any competence and zero customer service skills. One of them refused to transfer my call to a supervisor when I requested so. This is outrageous!

I chose Qatar cargo because it permits Scottish fold to fly on board. When I received the cats in the final destination, there were no documents with them. I contacted Q cargo but the company ignored me.

I booked a Qatar Airways flight on July 14th. I was sitting on the plane, ready to take off, when I asked for a painkiller for a simple headache (I had my negative Covid test result). The flight attendant came back to me with many questions, which I answered. Then, the flight manager came to me and asked me to leave the flight!!! They did not let me fly! They asked me to bring them a Fit to Fly letter from a doctor to get another ticket for tomorrow evening on July 15th.

Want to share my bad experience while working with Qatar Airways Customer care to get my travel voucher refund. I requested Qatar Airlines for my ticket refund request for the flight that was cancelled in 2019 due to pandemic situation but not yet got refund after 5 months of regular followups. Every time they responded that they will process my request and closed the ticket even service is not yet completed. I opened 4 tickets so far to follow up with my original request as they closed all my previous tickets without any resolution. They are asking me to keep patience whereas they are giving the response after a month time. Every time getting same response that they are processing my request but still no result. Feeling harassed while connecting with Qatar Customer Care to get my own money back. I am really not sure whether I will be getting my money back and want to alert other passengers about this situation.

I had the most awful flying experience for my family and myself. The airplane is fine but the layover was 16 hours in Doha. No transit accommodation whatsoever. Their phone lines do not answer before the flight to help confirm how they accommodate us. I waited over 8 hours on the phone to no avail. When we arrived in Doha, I asked for the transit accommodation and I was told there is none. I explained that our layover is 16 hours and I have my family but all I was told that due to covid, all transit accommodation is cancelled.

No social distancing with every single seat filled and almost 400 people on the plane. At least 5 people sitting around us didn't wear their mask throughout the whole entire flight. They kept making announcements. Masks must be worn at all times and yet none of the flight attendants said anything to these maskless people. Also when I purchased our seats online, all the middle seats on the seat map had an X as if it was due to social distancing. We walked up to our seats to realize someone was sitting in between us. Luckily he was nice enough to move to the window seat. I'm very very disappointed and I don't think I will be flying with them in the future.