About Qatar Airways Reviews
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Qatar Airways Reviews
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My connecting flight was missed and I was refused for rebooking and my entire amount of connecting flight was deducted as cancelation, I had to buy new ticket of $1513. Since then I have trying to contact Qatar and there is no one available in their corporate office to respond, except one standard reply of sorry of inconvenience from customer care, avoiding the issue of refunding of my connecting flight. Qatar is the Worst Airlines.
Look at all the recent one-star reviews for this airline, they want us to think that they are high-class organization but ultimately they don't care at all about their customers at all. We booked a flight with them in October 2022 departing on March 23rd 2023. They keep changing the times of the flights including changing our outbound flight by 7.5 hours (so that I have to miss an extra half day of work - I'm self-employed so that means less $) and changing our return flight by 4 1/2 hours so that it leaves at 4:00 a.m. in the morning. In addition to this, they want to charge us $39/person/leg simply to be able to reserve our seats so that I can sit together with my children.
I realize that airlines have operational issues and sometimes need to change flights but changing them by a total of 12 hours between our two flights is pretty extreme so I contacted their customer service and just asked them to at least waive these seat reservation fees because of all the inconvenience and extra cost that they have made us incur (I estimated it to be around $1,500 based on the work that I'm missing and the extra $400 that we will need to pay for a hotel at Doha airport because we now have a 10-hour layover instead of a 3-hour layover).
A customer service representative called me back the next day, but since then it's been all corporate double talk where they tell me they're going to get back to me and never do. It's been 2 weeks now and I'm pretty sure they're never going to get back to us. In addition to this, part of our trip to Nepal is a mission trip where we will be bringing over 200 lb of donated clothes to two orphanages. Both my wife and I sent them an email asking them to waive the baggage fees for one or two bags so that we could bring extra clothes to these needy orphans (each of my family members is already giving up our second bag to take the first 200 pounds and clothes, but we still have more to bring).
Once again, all we got was the corporate run around with one department telling us we had to call another and no one interested in actually helping out. Lufthansa was gracious enough to waive the baggage fees for 4 additional fees when we went in 2018, so I guess that tells you who cares about their customers and about people in need in general - it's definitely not Qatar airways as all they care about is giving you lame, nonsensical excuses and shining you on. Definitely stay away from this airline if you have any choice at all which is what I will be doing in the future.
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I had a flight booked through Qatar Airways on the 28th Feb. This was subsequently cancelled due to adverse weather conditions in NZ. I was told by their staff at Adelaide Airport to book hotel accommodation in Adelaide which I was told would be refunded. I have since been told they will not refund, I wouldn't have stayed in Adelaide if their staff hadn’t told me I would get a refund. I not only lost my flight, my visa was cancelled and my parking and accommodation wasn’t being dealt with. I definitely won’t be using this company again, atrocious service and their staff shouldn’t promise something if it doesn’t happen. I wouldn’t even give Qatar a 1 star review and will definitely not use their service again and would recommend no one else does either. I lost over $1200 due to them.
I recently took the trip using Qatar airways. It was more than 10 hrs flight. The flight was too small, no legroom, people were top of each other. Seating was small as well. The qatar flights are expensive to begin. It cost you arm and leg, and top of that you have to pay for your seat. Even with paying for seat, it's worse seat. Very uncomfortable. The entertainment section was horrible as well, no choose, old and limited. TV screens was not working either. This airline may gotten awards for service, but not anymore, it is worse airline. The DOHA airport is junk as well, their employee gives you wrong info when you asked them. They have many security check points within the airport. I purchase $10 water and I couldn't even carry it to the flight. The shops rip you off too. I will NEVER fly to this airline in my life now. Done. Bad bad. They deserve no star!
I never recommend using this airlines after my very bad experience from them. I got accident inside the aircraft last Feb.12 on the way to Manila and this airline never help me to bring to hospital for my medication after I got 2 degrees burned inside their aircraft. No Call no follow up and just the only thing they said send email to their company that they not either answering at all. Hopeless company! Poor customer service and lack of training for emergency’s situation.

Qatar Airways had been my favourite airline to fly for years. I flew them from India in Sept. and for reasons best known to them they made a last minute aircraft change at Doha that caused a flight delay. This delay meant I was missing my subsequent flights but they didn’t seem to care. To cut a long story short, I missed my connection on the last leg from Boston, and on landing I had no help. I had been rescheduled on a flight almost 18 hours later - there was no customer service agent to help, no hotel booking made. Nothing.
I had to pay 500 USD to get myself to my destination in time for my family function, and when I called them to claim a compensation they flatly refused to help. They are just a bunch on brainless customer service agents who can’t even write a professional email. They have a lot to learn in terms of being courteous of the aircraft. They have zero sense of accountability. I have now transferred all my Avios points out and will never fly them again.
Very bad experience. I would rate Qatar airways worst airline ever. Lousy customer service, December 23rd we were suppose to fly from YUL to DXB via DOH. Our flight was at 9:00 PM. Kept us in the plane till 4:30 AM. Flight cancelled and they announced that we'll collect our luggage and get the info from the counter what will be done then another announcement, "We cannot open the door for the luggage. Will keep them in the plane", after leaving the plane and arriving home at 7:30 AM text message that the departure at 8:00 PM they suppose to have the luggage in the plane, arriving to DXB we received only 2 luggage out of 6, made the claim and we were supposed to receive the luggage next day at our address in DXB. Never happened. No update. Calling their luggage claim no answer, sending emails no response,
Went to the airport couple days later. Found one of the luggages in the room. Don't know why they kept it there. Plus the lousy attitude of the employees and the lack of customer service, 2 days later received one bag and 3 days later received the 5th one, after sending them several emails and letting them know that I'm flying back home to YUL on January 10th they delivered the last luggage to my address in DXB on January 13th, they promised of compensation because of the delay which I never got, I've been asking to deliver my luggage to YUL. No response, compensation for the delay no answer. I don't recommend Qatar airways. Stay away from this terrible airline.
I am travelling back to Italy with my two sons because of a severe illness in my family. Qatar Airways provide a terrible, appalling customer service. I had to cancel the first reservation, and was explained that part of the refund would have been refunded on the credit card, but for all extras which amounted to $1,400 for the selection of seats with extra leg room they would have issued vouchers. First they refunded the wrong amount and I had to spend 1 hour on the phone with their customer service in order to make them acknowledge their mistake. Two days have gone by and they haven't confirmed the refund yet despite acknowledging they refunded the wrong amount. Then I made the new reservation and had to use the voucher for the extras being again seat selection with extra legroom as one of my two kids despite being 15 years old is over 2m tall and simply does not fit in standard seats.
I had to spend most of the day on the phone with their customer service to select the seats, from 12 pm to 16:37 pm. At 12pm seats with extra legroom were available on all 4 flights (going from Melbourne Australia to Milan Italy via Doha), but vouchers cannot be used online and had to go through their customer service to redeem them. By the time the customer service agents (I spoke to 4 of them as the line kept on dropping) finally managed to reserve seats with extra legroom using their vouchers, for some of the flights the seats were gone. I cannot understand why it took them 4 hours and 47 minutes to allocate seats. Frankly I do not know how my son will be able to cope on the return flight from Doha to Melbourne, a 14 hour flight when he simply does not fit in standard seats. Their inefficiency is appalling, it should have been a straightforward operation. Their customer service is inexistent. I flew with all main airlines in Europe and Asia, never encountered so much incompetence and inefficiency. Terrible.
I have requested a tax invoice during booking, then via form on their website, waited 2 months, contacted help center about 20 times, wasted hours and still not only didn't get an invoice, couldn't get any sort of feedback. If you call them or contact them via live chat, they only keep repeating "we are a general ticketing service, we cannot help with invoices or complaints" or basically anything. Absolutely no possibility to be connected to the relevant department to get some actual help regarding the matter you are interested in. They treat you like a complete idiot by repeating "please submit a new form on our website" even though I told them I already did that multiple times.
I am writing and escalating this matter to you since Qatar Airways is not able to provide resolution of my complaint regarding missing baggage. My self **(booking Ref. **) had travelled along with my daughter, Niya ** and wife Roma ** *(booking Ref. **) from Houston to Doha on 27 Dec 22 via flight # QR 714 and subsequently from Doha to Melbourne, Australia on 29 Dec 22 vide flight # QR 904. At the Houston airport, they were given baggage tags for 6 checked in baggage i.e 2 bags checked in for each. However, upon reaching Melbourne on 29 Dec 22, the baggage with booking reference # ** and tag # (red color medium sized American Gear bag) did not reach Melbourne. I am suffering for no fault of mine but the fault of Qatar Airways. Over last 15 days and there is no proper telecommunication or email communication took place either from customer services department or lost baggage department. Ridiculous service.
Qatar Airways Company Information
- Company Name:
- Qatar Airways
- Website:
- www.qatarairways.com
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