Qatar Airways Reviews

I have been traveling with your airline for several years, but this has been by far the worst experience I have ever faced with any airline. I cancelled my recent booking within 12 hours of purchase, yet I was informed that approximately USD 350 per passenger would be deducted. This is completely unreasonable and unacceptable. The original ticket was booked in 2025 and was later affected due to flight schedule changes made by your airline. Because of those changes, I cancelled the booking and received a travel voucher instead of a refund. I used that same voucher for this trip, and due to an unexpected family emergency, I had to cancel again within 12 hours of booking.

If there is a chance to give them 0, I would do with great pleasure! No professionalism, no accountability, no respect toward passengers! Don’t you see your workers through cameras? Who you hired? Or it is the standard for you?!

I booked a flight with Qatar Airways from San Francisco to Dubai on December 3rd and canceled it on December 4th, requesting a refund. Now, more than six months later, I have still not received it. I’ve called over 40 times, and each time I was assured the refund would be expedited. Despite these promises, nothing has been resolved. I am deeply disappointed by the lack of follow-through and the ongoing delay in returning my money. I expected far better service.

I had a very disappointing experience. I flew from Vancouver to Delhi on January 15, 2026, and my baggage was damaged. I followed the proper process, filed a complaint, and even submitted the damaged bag as requested. Months later, I still haven’t received any compensation. I was told the payment had been deposited into my account, but after checking with my bank and reviewing my statements, no payment was ever received.

I had an extremely frustrating experience with Qatar Airways at the DFW check-in counter. The front desk associate, Framil, showed zero professionalism and absolutely no consideration for passengers. I was traveling with an elderly passenger, and one bag was just 23.6 kg, barely over the limit. Instead of handling it reasonably, she forced us to open all four pieces of luggage right there at the counter. This was completely unnecessary and especially stressful for an older traveler. What made it worse was her attitude. There was no empathy, no effort to help, just rigid and rude behavior. I’ve flown with other airlines where small differences like this are handled with common sense, especially when elderly passengers are involved. This was the complete opposite. This kind of treatment is unacceptable. For an airline that claims high standards, this experience was honestly embarrassing. Staff like this seriously damage the customer experience.

Never attended calls or not even bothered to respond emails.

I bought a ticket with Capital One Travel for my mother in law to visit us in the U.S. and due to the war, the ticket got canceled. I requested a refund and was told it would take 8 weeks to get my refund. I specifically requested a refund and not a voucher. After 7 weeks of waiting on my refund, I received an email from Qatar Airlines with a voucher to use within one year instead of my refund. This is unacceptable practice and very deceiving. I did not want a voucher and wanted a refund of my money. This is not the first time I got screwed by them but it will definitely be my last.

Qatar Airways is a scam airline. My flights were cancelled on the 16th of March. Since then for the last 14 days, they have discontinued the self rebooking option and the only way to manage the booking is via calling the customer service. Since then every time I call, after huge waiting time they always give me some silly excuse and ask me to call after 24 hours, 48 hours but do not rebook me. They keep citing stupid excuses like there is a technical issue, employees are on holidays and what not. They have even unanswered my complain number **. On top they have divulged my sensitive information like phone number and booking reference to scammers and they called me pretending to be qatar employees and tried to remit money from my account. I even have call recordings and other evidences to prove but there isn't option to upload the recordings here.

Qatar Airways is the best. But customer service is very bad and unprofessional. I was talk to ISRAR AND MUSKAN. They are really bad.

The so-called service excellence (and medals) are limited to the friendly smiles of Airhostesses and that's it. Disappointed Adam