FOLLOW US
Qatar Airways
Qatar Airways
Overall Satisfaction Rating
3.45/5
  • 5 stars
    44
  • 4 stars
    68
  • 3 stars
    47
  • 2 stars
    12
  • 1 stars
    41
Based on 212 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Qatar Airways Reviews

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own.

Qatar Airways
Be in the know

Get trending consumer news and recalls

Thanks

Keep an eye on your inbox, the lastest consumer news is on it's way!

Are you this business? Learn more

222 Qatar Airways Consumer Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer
Original review: May 16, 2019

I had a great experience by one employee Lok, number **, between Doha and Narita, who paid special attention to ensure I was served with food as I was very tired and sleepy, and that my TV screen was working as it was apparently jammed. He also advise me on the best menu selection. I also saw the way he attend to fellow passengers next to me. He is excellent and a great marketer of the airline.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 27, 2018

I flew Perth Australia to London via Doha and back again on Qatar airways. I could not fault the airline at all. The crew were more than helpful, friendly and top services. The planes were comfortable and I would highly recommend Qatar airways. The best airline in the world. Thank you Qatar for my fantastic holiday.

4 people found this review helpful
Not sure how to choose?

Get expert buying tips about Airlines delivered to your inbox.

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
We value your privacy. Unsubscribe easily.
Rated with 4 stars
profile pic of the author
Verified Reviewer
Original review: Aug. 3, 2018

Taxi strike in Barcelona caused a lot of unforeseen circumstances resulting in me missing my flight to Australia via Doha. After traveling Europe ready for home I was devastated. Also flying to Europe isn't cheap last minute in summer let alone paying twice. Knowing how much I just wanted to go home, wasn't late due to carelessness or lack of trying, stranded I just wanted to have an exit plan and know I had a flight booked.

Tired after a night in the airport feeling completely deflated I was so happy when my mind was put to rest by such outstanding service by the Qatar ticketing office. It wasn't just that she booked me another flight but honestly my last 12 months has been hard, with whatever could go wrong actually did. Missing my flight, a night at the airport feeling sad and sorry for myseIf I was completely overwhelmed. Her mannerism, the seemingly lack of effort and helpfulness made all the difference to my worries on the day. She helped me without making me feel like she was too busy, I was putting her out and/or it wasn't her problem.

I had trouble trying to book a flight whilst online at the airport so spoke to the only ticketing office open that night. In 5 mins he made me feel 10 times worse and more upset about my situation plus not helpful at all. I felt like I was getting lectured about flight departures, what I should/shouldn't do whilst traveling then the way I should've gone to the airport because it would've been quicker (I thought a booked taxi would get me there quickest? And once I'm at the airport it's too late to be told how I should get there). All I wanted was to book a ticket or hear availability info. I travel overseas frequently, always early, never miss flights. A Customer Service Officer should not make you feel worse.

Not wanting to talk to another ticketing office but still having trouble online the next day I needed to. In 10 mins I felt so relieved and reminded good customer service still exists thanks to Qatar staff in Barcelona. Qatar information desk in Doha airport was also flawless. After serving a line of travelers their flight information (some flights weren't on the board, mine included) the gentleman was so friendly, came across not only happy to help but also actually wanting to.

Paranoid after already missing a flight, no gate number on my boarding pass, couldn't find my flight on the board and then lining up I was so scared and stressed I had no flight home. Don't know if he saw how stressed I was but in 2mins before even being told which gate I needed I was put at ease. A smile and a couple of pleasantries allowed me to breathe and relax. Asked "how are you tonight" and "anything I can do to help you, I will" by someone sounding genuine makes a huge difference. Whatever the issue someone wants to help fix it or at least empathizes. Customer Service is lacking everywhere these days, most don't even try to hide the fact they don't care or can't be bothered.

The staff at Qatar have been outstanding and should be commended. My second time flying with them and will definitely continue to. They have competitive prices, comfortable flight services and facilities but mostly for customer service. I will always remember and be grateful for how much they relieved my worry and stress. To me that was priceless. Only negative is that I arrived back in Australia but my luggage didn't. They said it will couriered to my house when it arrives. I'm safely home so at the moment I'm not bothered.

View more
3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 27, 2019

Flight from Sydney to Beirut, I did not use the service due to compelling circumstances. I paid $4300 for 4 flights tickets. I lost the money without any compensation due to their bad customer service and the only way for me now to proceed with Tribunal. They do not respect our life and laws in Australia, they take our complaints personally and everything is related to Doha, Qatar. Nothing can be solved in Australia even they benefit from our country. The government should make action about the foreign airlines as they do for domestic ones, it is really unacceptable. They must implement our laws and policy. We only asked to give us the opportunity to reuse our tickets again.

Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: May 20, 2019

I'd give negative stars if there was an option. We booked our two way trips from US to India and have been trying to get hold of the customer service to cancel one way ticket for us. As soon as we booked the tickets... we realized that we wanted to cancel the one way ticket and immediately wanted to manage the booking. Their site showed all the prices including cancellation fee as 0$ and we immediately contacted the US customer service to deal with the one way cancellation and they were not available 24/7.

First of all an International brand like "Qatar Airways" does not have a 24 hour customer service and with lot of difficulty we found a DOHA number that we have been trying to reach from US and they have been tossing us like ball with no effect to the issue. On top of it, when we told the supervisor the previous agent escalated the issue day before yesterday and none of you guys got back to us. They are accusing us that their logs don't mention this. He is also accusing us that we are lying about the site loading issues and saying we have internet issues when we have fiber optics internet at 1Gbps. Also if you go through there booking, their cancellation fees gets updated after some time when you are done with the final booking and they are keeping customers in the dark.

These are my concerns here:

1.) We have been travelling for more than 4 years. Accusing the customers and being argumentative is not the "definition of good customer service". @Qatar airways: Please refer to your call logs. I would be happy to provide you with my reference number in reference to this behavior.
2.) You guys have site trouble issues with loading and actual costs gets reflected after considerable time from booking (for us 15 mins and tried to reach customer service asap). @Qatar airways: How can you expect me or others to manage their bookings with such a poor booking system?
3.) The customer service is not 24hours. This is a serious issue for an International brand airlines which apparently calls itself World's Number 1 airline.
4.) Despite all this trouble... we told them we will meet somewhere between for the cancellation amount but still no response.

5.) Tossing back and forth between the calls and disconnecting is again a testament to their poor customer service. We have wasted around 8 hours over this to no avail.

@Qatar Airways, what is your resolution here? At least have the courtesy to call back if call gets disconnected. We are frustrated repeating the same thing again and again. You say you have logs, but you can't lookup the issue?

View more
5 people found this review helpful
How do I know I can trust these reviews about Qatar Airways?
  • 1,844,534 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 1 star
Verified Reviewer
Original review: May 14, 2019

We have been travelled to Finland last Oct 2018 by QATAR Business Class and earned some Qmiles and Qpoints. Of course the service provided are excellent and fantastic so recently we have planned a trip to Norway in Oct 2019 but by Economy. We were not aware that the Qpoints only qualify for a year and Qmiles for 3years until we called and clarified yes confirmed. Hence we were quickly called center and write in for extension of Qpoints for a month whereby as told some of Qpoints will be expired early Oct but our trip only fly end of Oct 2019. No matters what valid reasons you given the extension 100% rejected.

Just wonder why Qatar can't make extension just for a month only which Singapore Airlines do access case by case basis which extended our qualification for 3 months than a month. We do appreciate on that. Also, we have make an mistake on the date of stopover hotel reservations at DOHA and write-in and results any changes cost QAR 100 although want to make NEW date booking and remain existing. After these few communications I started curious should I call local Singapore office for help as they might not fully understand my requirements and concern. Thank you.

View more
2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 13, 2019

It was the first time I take Qatar Airways from DC to Tehran, Iran with a stop at Doha Airport that is the hub for QA. I was offered an upgrade from DC to Tehran from economy to business, I purchase it. A few minutes after receiving upgrade confirmation I learnt that upgrade is only for small portion the trip - Doha to Tehran and not the entire route. In 5 minutes I called and asking for cancellation of the upgrade, in response QA said, "When you bought you can’t cancel it." That was one loss.

Second, when I arrived at Doha airport, having my business ticket in hand, looking for business lounge, after walking for 25 minutes, just to reach the lounge front desk I learned that upgraded ticket can’t use business lounge. That was the second surprise. Food is modest both in economy and business. Honestly With the cheap labor airport management, you may not get even a basic service like airport information, I saw people waiting to get help. No one was there. Qatar Airways are just a third world over rated airline. That was a first and last experience.

View more
Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 7, 2019

I have traveled on Qatar Airline from Charlotte USA to Pakistan Lahore. Lost my luggage on the way, Trying to reach someone from Qatar Airline from one year now. No response on emails or phone calls! Hats off to rich airline with poor service...

4 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: May 7, 2019

Well...where to start. I've purchased my husband 'emergency' ticket to fly by Qatar Airways to Poland on the 31/03/2019 flight number QR 909 departing (well I should say - planning to depart) from Sydney @22.15. I’ve paid for the ticket with my personal card (same surname though) so received an email, two phone calls requesting me to come to the Airport in Sydney to ‘identify’ myself, right all done, policies producers, etc. @Qatar Airways flight QR 909 from SYD-DOH. On the 31/3/19 didn’t happened…passengers after spending 3 hours physically seating on the plane were notify the flight has been cancelled due to the technical issue.

Well that’s fine things happened, better safe than sorry…maybe unfortunate scenario for my husband as needed to make it to his father funeral by Tuesday 2nd April 11am. After a numerous phone calls during the night (2-3 AM) to @Qatar Airways we’ve been told to wait as they dealing with some other plane changes. We clearly notify the customer service about our other flight arrangements which were noted (we hoped so). Nothing…We’ve received phone call from Qatar Airways in the morning I think 9AM 1/4/19 offering the same flight on the 1/4/19 which was planning to arrive to Warsaw at 13:25 Tuesday the 2nd April 2019 (well after the event). We couldn’t wait until that phone call in the morning at 9am so booked another flight which will make on time…

During this conversation we notify Qatar Customer Service, we as well clearly asked about the returning trip and we’ve been told, nothing changes in regards the return. Well not until the departure day. My husband arrives at the Warsaw Airport to be advised his ticket was Cancelled!!! Right you clearing my correctly – CANCELLED!!! He needed to purchase another ticket (lucky there were seats available)!!! So long story short – QATAR AIRWAYS could send an email, call in regards the payment method. BUT where are the calls, emails in regards to cancellation of the ticket. I will tell you – Non existent!!!

I have NOT receive any message, phone call, etc so do my husband, checking my app. The flight status is “FLOWN” – really???? Update from 7 May 2019. I've paid for the ticket just over $1530, missed the connection flight and response from Qatar offering $700 refund as they deducted 'no-show' cost...see below: E-commerce Support (Qatar Airways Support) May 6, 18:06 +03. “Dear xxxx. Greetings from Qatar Airways Support. We sincerely apologize for the delay in response and appreciate your patience. We confirm that your refund request dated 01-May-19, for ticket number xxxxxx issued under booking reference K62RF6, has been processed. We have refunded a total of AUD 730.86 to the same card you made your purchase with.

As the no show fee exceeds the paid base fare. Hence, we have refunded the remaining taxes paid for ticket in accordance with the fare rules applicable to the ticket you have purchased. Please note that it may take up to 28 days for the amount to appear on your account statement. In the unlikely event that your refund is not credited after 28 days, please feel free to contact us by replying to this email, and we will initiate an investigation with the card company. Thank you for taking time to communicate with us. Yours sincerely, Qatar Airways Support.” ARE THEY SERIOUS????

View more
Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 4, 2019

Our ordeal with Qatar Airways flight QR908 from Doha (Qatar) to Sydney (Australia) on 25/04/2019 revealed poor organisation and ignorant customer service when unexpected situation emerged. Qatar Airways had to divert the flight in question to Perth due to technical difficulties with the plane. We had to stay overnight in Perth. Although Qatar Airways organised accommodation and airport transfer to a huge number of passengers (A380 plane), there was not enough information to passengers and their logistic in organising this stop over and continuation of the trip was terrible.

We eventually landed in Sydney with 28 hours of delay. Out of those 28 hours, we spent at least 9-10 waiting in queues at the Perth Airport (waiting for hotel vouchers at the arrival and boarding passes before departure). Lack of information by the cabin crew in the plane and then airport teams in Perth was very frustrated. It was very difficult to arrange any connection transport for the people who did not have Sydney as their final destination. As we arrived in Sydney very late, took our luggage at 10:55 pm, the only option to us was to take a rental car to get to our final destination. When we approached Qatar Customer Service asking for possible financial compensation, they denied any responsibility. They advised they are not responsible for any travel arrangement, which is not part of our itinerary with Qatar. When we booked the flights with them, we definitely did not contemplate this ordeal and couldn't include it in our itinerary.

View more
Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: May 2, 2019

Great marketing techniques. The time you book your ticket & get a confirmation email they send you one more email giving out $200 off for the same flight, same date, same time and ask you to click on link to book tickets. Link expires in 3 hours. When you call their call center. After waiting for 30 minutes the representative states he is aware of it but since the ticket is booked he is unable to help and on further questioning that what sort of joke is that - you book the ticket and you get an email giving out discount but you cannot avail because the ticket is booked! He tells me further that why don’t I go ahead and ask the people who emailed me instead of calling him! Height of arrogance! Wish I could give their customer service negative!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 23, 2019

My mother in law is flying from Hanoi to New York, and we selected wheelchair services for her, but no one from airline picked her up. She is now waiting for the next flight (Flight 703) to New York, and is alone and very thirsty. We never experienced such kind of bad services. Please avoid Qatar Airways.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 17, 2019

Booked a ticket directly through Qatar website instead of travel web or through Chase Sapphire reserve travel which provides 24hr cancellation. Had to pay 320 for cancellation. Will no longer use Qatar official website. First and second tier customer support very difficult to talk to.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 15, 2019

One of the worst experience traveling with Qatar. Staff was so egoistic and not supportive at all. Supervisor is even scared to take action against co-worker and not even behave professional. Staff is like greedy to make more money. The Qatar Airways agent said I cannot have more than 7 Kgs for handbag, including Laptop. I said, "All other airlines allow a handbag plus laptop and they typically don't check the weight for handbag and even if they do, they do not include the laptop weight." The Qatar agents did not agree with me and they said I can transfer some weights to my check-in bags as they have less weight.

After I transferred the weight to the check-in bags, they said the weights of the check-in bags exceeded the limit and asked me to pay fine of USD 65 or again open the check-in bag and dump things. Then, I understood they want to make money by strictly enforcing the handbag (including laptop) weight as 7 Kg and want people to transfer things to their check-in bag and end up paying for overweight.

View more
Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 18, 2019

No courtesy to senior citizens??? Long check in lines. Unable to provide basic food items including Milk, Fruits-Bananas to Senior Citizen in spite of knowing that this passenger had Stomach upset, never sent the supervisor in spite of numerous requests, kept on demanding to sign the documents to cover them self, threatening to kicked out of the plane???

2 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: March 8, 2019

Your valuable goods will be stolen from your checked bags. Bags will be damaged and gifts/items will be stolen. 2 of my checked bags were damaged and gift items from them like Speakers, Bluetooth headsets were stolen. Qatar team was very irresponsible when I complained this. After discussing this incident with colleagues, got to know few more incidents. Even there was a queue at the counter who were reporting loss and damage of items. The team was also rude and just trying to get rid of you when you approach. Avoid QATAR at all circumstances. Do not fall for offers/fancy discounts. I regret of having used their service.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 27, 2019

Customer service is absolutely horrible with this company if calling the USA reservations number. Put a booking on a 24 hour hold, and called within the allowed 24 hours to buy the ticket. After spending 45 minutes on hold and them trying to book my reservation, the 'hold' expired. Yes, expired during the conversation. And magically, the fare increased by a few hundred dollars and they wouldn't honor the booking rate. No concept of customer service whatsoever.

5 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Feb. 19, 2019

Qatar Airways 72 holding period is a scam. You will pay a high fee penalty when you try to cancel your booking within 72 hrs. Cancel it within 24 hours and call your credit card company to stop payment or you will pay a hefty fine.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 14, 2019

Ref: **. This is regarding excess ticket charges for flight from Charlotte to Kolkata return on 2/5/2019. This was a flight change from original open ticket ** bought online on 10/28/2018 for $2121.50. Additional charges for fare change and re-booking charged to me on 2/5/2019 was $985.11. The online prices checked by me on 2/5/2019 after I bought the above tickets was $1461 for same flight on Qatar Airways.

I was assured earlier on phone by customer service representatives multiple times that if the flight prices at the time of re-booking are lower compared to what I paid earlier on 10/28/2018 the differential amount would be refunded to me. This is sheer case of fraud. Had I cancelled my earlier ticket ** I would have got a refund of $1801.5 (deducting cancellation fees of $320). And had I booked a new ticket online on 2/5/2019 it would have costed me $1461 only. So I have been defrauded by amount $1325.61 for this trip. I demand a refund of $1325.61 ASAP.

View more
Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Feb. 11, 2019

Hi, I traveled from US to India on 01/01/2019. After I reached India one of my checked in baggage were missed. We were waited for more than 1.5 months to get the bag but they told the baggage were lost and asked us to fill the claim form for further process. We filled in and submitted form with the claim amount of about $** (four digit number) worth checked in bag. But they denied and offered only $** (three digit number) which is not even 50% of my baggage worth for.

Based on my view Qatar Airways is not responsible for giving the baggage to the respective customers. I don't even rate it as 1 star. But there is no such options available. We were been at India airport for more than 4 hours for the lost baggage after our 30 hours travel and daily follow up for 1.5 months to get these updates. We got frustrated like anything and we don't even paid for having all these troubles and our valuables. Also, they have strict policy. We have opened our 7 (23kgs) checked in baggage which had additional weight of 0.25 / .5 / .75 kgs extra and we trashed it in the airport.

View more
Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Feb. 7, 2019

Please be warned that you are in for one of THE worst experience traveling, if you choose Qatar. In my 25yrs of international travel experience, nothing comes anywhere close to the nightmare of a flight I had. They are so strict about weight and even weigh your hand baggage, which cannot exceed 7kg!!! This includes your laptop and charger. They are inconsiderate, unfriendly and find it difficult to smile or make you feel welcome. (Maybe they might if you travel business class). The seats are the smallest. I struggled and I'm very petite. The food was mediocre, the lousiest entertainment ever available. It is almost a 14hr torture sitting from US to Doha. The only part of the travel that was fine are the flight attendants. They were friendly and helpful. My 1st and last time flying this horrible horrible airline.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 3, 2019

I was checking in at the Chennai Airport. The Qatar Airways agent said I cannot have more than 7 Kgs for handbag, including Laptop. I said, "All other airlines allow a handbag plus laptop and they typically don't check the weight for handbag and even if they do, they do not include the laptop weight." The Qatar agents did not agree with me and they said I can transfer some weights to my check-in bags as they have less weight. After I transferred the weight to the check-in bags, they said the weights of the check-in bags exceeded the limit and asked me to pay fine of USD 150 or again open the check-in bag and dump things. Then, I understood they want to make money by strictly enforcing the handbag (including laptop) weight as 7 Kg and want people to transfer things to their check-in bag and end up paying for overweight.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 24, 2019

On its website, it says they will do/apply visa for you but if are holding British national (overseas) passport, can't do transit visa. Plus no other way to do it even local consulate say no visa required.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 21, 2019

I can only describe my experience in Manchester at check in and boarding as organized chaos. It took ages to check. I've actually checked in quicker and more efficiently with Ryanair. Then when it came eventually to boarding we were allowed to proceed to the aircraft, then stopped by a barrier standing for at least twenty minutes before being allowed to board. This was as a business class customer.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 13, 2019

I accidentally left a beaded ring in the restroom. The passenger behind me found it and turned it into a crew member. The crew member put it on the counter in the kitchen area and then intentionally THREW it AWAY. When I realized it was missing, I asked the crew if a ring had been found. The passenger behind me heard me and reported that she had turned it in and so it should be in lost and found. A member of the crew named Rafael eventually admitted that he had thrown it away. When I asked him why, he claimed that he did not understand my words. He had been speaking English to us very well throughout the 15 hour flight. I emailed the airline and included a website photo of the ring from the store where it was purchased. Qatar airlines refused to do anything about it.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 10, 2019

Qatar has worst service. The flight QR 740 was delayed on 8th Dec 2018 by an hour and my elderly parent could not board the flight to Kolkata from Doha. She was sent to Hyderabad as she didn't prefer to wait for 24 hours for the next flight in Doha. We still didn't get any update about her baggage though the website claims Qatar Airways shall trace the baggage in 24 hours. To add to it Qatar Airways harassed my parent after 16 hours long flight for 2 hours in Hyderabad airport. Still waiting to get an update about her baggage!!!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 4, 2019

I had booked Qatar Airways for the only reason that they were offering and marketing on their website the offer of free Visa services and transit services to Doha and thus chose to incorporate that as my December 2018 holiday destination. I booked on 14 December and applied for my transit visa on 17 December as I was scheduled to leave Joburg on 25 December.

Prior to my departure I tracked my application which showed that the visa was "processed" but could not see the result thereof. I thus took the first leg of my journey as scheduled and upon arrival in KL on 26 December was dismayed to learn that my visa was not approved by MOI. I was scheduled to fly from KL to Doha on 2 January with a return onward flight to JHB on 6 January 2019.

I have tried endlessly with Qatar Airways as well as a visit to the Qatar embassy in KL to assist with the matter and after failing those avenues, I took it upon myself to even send an email to MOI in Qatar who unsurprisingly have not responded. I have tried to make them understand that I had no intentions other than to visit Doha with my wife who is a South African citizen and gets a visa on arrival. The only document that was asked of me for a transit visa application was a passport copy, so on that basis the rejection was merely on racial grounds it seems as the MOI have not given reasons for rejection and Qatar Airways explicitly stated that they are not at liberty to disclose that.

Qatar Airways simply told me that the situation was outside their control and that I had to rebook my flights for alternate dates. I am now currently in Singapore and the only flight that they can book me back on is the 8th January. I am thus not only late for work beyond the planned leave schedule but also incurring additional costs for my overstay. I think their services are totally poor to say the least and would not recommend anyone to book their visa services or flights through them. There are many alternate hotels that provide that service (I only learnt of that now but too short a time to apply for visa) and way better flight options to Doha including flydubai and Emirates which are far more superior in the customer care department.

Qatar Airways are just after the "buck" with no concern for customers or passengers who are stranded in a foreign country due to their phony advertising tactics. MOI also do not care for other nationalities of African heritage. Go their list of countries that are eligible for a visa on arrival and you will see what I mean. There are far better places to visit on this planet than racist and biased nations such as Qatar who just market to attract their "niche" and everyone else do not matter. What a shame!!!

View more
Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 28, 2018

I booked a roundtrip award ticket (OYXWVU) for a flight from DOH to IAD leaving December 12 and returning December 24. Unfortunately, I fell ill during the first week of my stay in the US and thought I would do the responsible thing and change the date on my return itinerary in order to avoid a no-show in case my flu did not clear up by the original date scheduled for my trip back to Doha. I have modified my ticket in the past during previous holidays and it was a relatively easy process usually completed with a single phone call to Qatar Airways customer service.

In this instance, I anticipated that the process would be just as uncomplicated and could be completed with a single phone call. Boy, was I wrong! I called Qatar Airways and the representative informed me that I should instead contact the Privilege Club department, as Qatar Airways does not deal with award tickets. This is surprising considering that Privilege Club is part of Qatar Airways. If so, then why is it being treated as an entity of its own as if it were its own standalone company?

Regardless, I obliged and proceeded to call the Privilege Club department which, in turn, informed me that I need to submit my request using their online contact center. If this wasn’t already a convoluted process, the automatic response to my request from the contact center was that I had to wait 3 business days before my request could be tended to. How is this practical when a customer needs to make an urgent change?

My request was simple - I just wanted to know what dates were available for me to change my return ticket to and what the cost of implementing such a change would be. The response I finally received from QA three business days later, was a generic cookie cutter one that did not even address my request. They replied stating that a change would cost $25 if completed 24 hours or more prior to departure and $100 if within 3 and 24 hours of departure. However, they did not provide me with any answer as to what dates were available for me to change my award ticket to. Not only did I have to wait for 3 business days to receive a response, but the response I received was completely unhelpful and useless.

Having to wait 3 business days to get a response is completely unreasonable, especially when the responses are not helpful at all. At this rate, it would take more than a week to have a simple matter addressed and resolved and, in most cases, people do not have that long to wait for a simple response.

My case was an example of an urgent one and could not wait a week, let alone three business days. I felt completely stranded and that my travel plans were hanging in the balance as a result of Qatar Airways’ inability to deal with this issue in a timely manner.

I attempted to contact someone directly from the Privilege Department on Friday and was told that my request would be expedited. I tried to follow up the next day but because it was a Saturday, the offices were closed. I tried to call again on Sunday and was informed again that the office was closed. What is the point of being a privilege club member if the customer helpline is not even open on Saturdays and Sundays while the general Qatar Airways customer service helpline is? In this case, I would rather be a standard, non-privilege customer and receive more reliable and timely customer service, than be a privilege club customer and have to wait days upon days for anything that even remotely resembles a response.

I submitted a second form through the contact center thanking Qatar Airways for the information regarding the costs to change but asking yet again that they provide me with possible dates to change my return flight. Of course, a response did not come in time and I ended up having to take my flight in the end because I did not want to be stuck in the US with no estimation in sight as to when I will be able to travel back on an award ticket, while I wait for Qatar Airways gets its act together. I did finally receive a response the day after I returned from my trip. The message was yet again an unhelpful generic one stating that my request has been received and that Qatar Airways will review my comments and revert to me within three business days. What a joke!

As a Privilege Club member, it is especially frustrating to experience this lack of courtesy from Qatar Airways. Throughout this entire ordeal, I did not receive one meaningful or competent response and had to wait days for some useless explanation that took no time or effort from Qatar Airways. This lack of care and utter negligence suggests just how little Qatar Airways values its customers. It is a real shame because my experience with the airline in the past has been a positive one. However, after the numerous mishaps I have encountered on this last trip, my opinion has changed dramatically.

I have been a loyal and dedicated customer who has selected Qatar Airways for all my travel plans, but will definitely be reconsidering my flight options the next time I travel. The advantage Qatar Airways had over its competitors in the past was the fact that they offer direct flights from Doha to the US. This perk is not even worth it anymore, as Qatar Airways has significantly reduced the size of its seats thereby compromising comfort.

This, along with the fact that I was sick, made my trip back a miserable one. I would rather take a trip with Lufthansa, KLM, or British Airways and experience greater leg room and larger seats for a lower price, even if that does mean I have to make a stopover. Qatar Airways’ slogan of “going places together” definitely applies to my situation because they have taken me to hell and back with their awful customer service. I want compensation for this horrible experience!!

View more
7 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2018

I was travelling from Dhaka to Berlin with my wife. I had an allowance of 40 kgs. I had two bags for checking in weighing in around 20 kg each. When I went there they said my allowance was 30 kg even though when I showed them the ticket. They became aggressive and asked me to board or go away. So then I had to drop 10 kgs from my weight and boarded. After coming to Berlin I complained and they just lied in the report saying I had one bag with weight of 40 Kg which was complete lie. They did not compensate and did not respond to any of my further queries. Never again...

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 3, 2018

Flew Johannesburg to Cardiff via Doha 22 Oct with elderly sickly sister. At counter 19 (Oliver Tambo Airport) checked in my sister’s baggage, then mine; at this point the clerk got up and ran away, leaving us standing for nearly an hour with no idea what was happening. Someone told us that the clerk had sent my suitcase through with no tag. We stood for another hour (no offer of help/chairs) and by then had missed our planned farewell meal with family and we would have to run to get to boarding. We requested an upgrade. Refused. We were assured my suitcase had been found but there was no time for me to see it. We had to RUN to board on time (no help) and arrived the next morning in Cardiff to the inevitable. NO SUITCASE. Our cases had been wrapped in clingfilm plastic for security.

The next night the suitcase arrived via courier and I immediately saw the clingfilm had been removed. The courier literally ran away before I could complain. I opened my case to find total chaos. Creams opened and not resealed, camera and binoculars pulled out of protective cases, cream over everything, precious old framed photos destroyed. Qatar are insisting I sign a paper to say I accept £38 in full settlement of late baggage and sent the forms to me with insufficient postage to add insult to injury. I am just FURIOUS at the provocative tactics employed, including very rude phone calls insisting I accept this stupid compensation.

View more
3 people found this review helpful
Loading more reviews...

Qatar Airways Company Information

Company Name:
Qatar Airways
Website:
www.qatarairways.com
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

THANK YOU

Keep an eye on your inbox, the latest consumer news is on its way!