Qatar Airways Reviews

I am very disappointed with the level of customer service from Qatar Airways. Worse experience in my life. Got traumatized by the situation. Was put on hold and did not get a call back from the call center for 10 hours. 730pm to 530am the next day in a foreign airport (Istanbul) without knowing what the next step is. This was incredibly stressful and frustrating. The delay was completely outside my control. Despite, explaining the situation, no one offered me any assistance or accommodation. I was left alone at the airport without any guidance, support, feeling lost and desperate. Had to purchase another ticket from a different airline after 12 hours at the airport. Qatar airways still refused to compensate me with a refund or even a voucher.

The worst airline I have ever dealt with. Their customer service is beyond disappointing, and their refund process is completely unacceptable. Despite countless emails, repeated phone calls, and one empty promise after another, it took four months to receive a refund that should have been processed promptly. This level of incompetence and disregard for customers is unacceptable. I would strongly discourage anyone from booking with this airline. Not even worth a single star!

My experience with the ground staff was extremely disappointing. The flight schedule was poorly managed, resulting in delays that prevented us from arriving in time to catch our connecting flight. The lack of timely assistance, communication, and coordination made the entire experience incredibly frustrating. As a result, we were stranded at the airport for six hours. To make matters worse, the only compensation offered was a $10 food voucher, which was wholly inadequate given the inconvenience and disruption caused. This did not come close to addressing the hardship we experienced and reflected a lack of concern for passengers affected by the delay. I will never travel by Qatar in the future.

Extremely disappointed with Qatar Airways' customer service. Our family of **7 passengers** booked three linked reservations because one passenger is travelling with **3 children and an infant**, and we needed to sit together to help her throughout the journey. What should have been a simple Business Class upgrade inquiry turned into a complete disaster.

Food is serving only for 70% passengers that is sandwich. Teaming 30% people will get small ice cream cup. Horrible.

I have been traveling with your airline for several years, but this has been by far the worst experience I have ever faced with any airline. I cancelled my recent booking within 12 hours of purchase, yet I was informed that approximately USD 350 per passenger would be deducted. This is completely unreasonable and unacceptable. The original ticket was booked in 2025 and was later affected due to flight schedule changes made by your airline. Because of those changes, I cancelled the booking and received a travel voucher instead of a refund. I used that same voucher for this trip, and due to an unexpected family emergency, I had to cancel again within 12 hours of booking.

If there is a chance to give them 0, I would do with great pleasure! No professionalism, no accountability, no respect toward passengers! Don’t you see your workers through cameras? Who you hired? Or it is the standard for you?!

I booked a flight with Qatar Airways from San Francisco to Dubai on December 3rd and canceled it on December 4th, requesting a refund. Now, more than six months later, I have still not received it. I’ve called over 40 times, and each time I was assured the refund would be expedited. Despite these promises, nothing has been resolved. I am deeply disappointed by the lack of follow-through and the ongoing delay in returning my money. I expected far better service.

I had a very disappointing experience. I flew from Vancouver to Delhi on January 15, 2026, and my baggage was damaged. I followed the proper process, filed a complaint, and even submitted the damaged bag as requested. Months later, I still haven’t received any compensation. I was told the payment had been deposited into my account, but after checking with my bank and reviewing my statements, no payment was ever received.

I had an extremely frustrating experience with Qatar Airways at the DFW check-in counter. The front desk associate, Framil, showed zero professionalism and absolutely no consideration for passengers. I was traveling with an elderly passenger, and one bag was just 23.6 kg, barely over the limit. Instead of handling it reasonably, she forced us to open all four pieces of luggage right there at the counter. This was completely unnecessary and especially stressful for an older traveler. What made it worse was her attitude. There was no empathy, no effort to help, just rigid and rude behavior. I’ve flown with other airlines where small differences like this are handled with common sense, especially when elderly passengers are involved. This was the complete opposite. This kind of treatment is unacceptable. For an airline that claims high standards, this experience was honestly embarrassing. Staff like this seriously damage the customer experience.