Qatar Airways Reviews

I just flew in Qatar Airways. Majority of their air hostess were nice but there were some they had an attitude. The food was terrible. One of the meal was given to us was Hot Pockets 😂. I am going to ask the airline that they should let their passengers know that they serve Halal meals.

Worst Qatar Checking Team at Hyderabad Airport - Fraaz ** — Supervisor, Employee ID **) and other staff members Kanal ** & Nithya **. **My 20 Years of Trust in Qatar Airways Shattered by One Unacceptable Airport Experience.** After nearly **20 years of traveling with Qatar Airways**, I never imagined I would experience such an upsetting and humiliating situation at Hyderabad Airport.

The True Meaning of Excellence and Honesty: They Recovered My Wife's Jewelry! I frequently fly the Miami to Dubai route (with a layover in Doha), and on September 2nd, something happened that filled me with distress. I was carrying a beautiful and expensive yellow diamond set belonging to my wife to have some details fixed. Upon arriving at my destination in Dubai, I realized I had lost it. I almost went crazy, more than for its high monetary value, because of the deep emotional significance it holds for us. I filed a lost item report immediately. To my surprise, I received an email from the airline stating they seemed to have found an item matching my description. On my way back to Miami on September 30th, I went to the Qatar Airways office at the Doha airport and, what a joy, they had it!

Worst customer service. Only response you will get is “sorry” even if someone dies. 😶 I don’t blame them, when you have oil money you can even keep a tree as a customer representative.

Turned back from airport because I could not produce some documents they need on OCI connected with the new Passport. After coming home, tried to work with the support team for hours and provided screenshots and other documentation they needed. That was not enough for this Airline to put me on the next day's flight to meet my commitments in India.

When I went to take my Boarding pass to the ticket counter, I was with Kushali ** at Ahmedabad airport who was in charge of my boarding pass and bags to take in and her manager, in charge who was rude about my weights on carry-on bags and laptop bag, she told me to weigh it, as I traveled from USA (Philadelphia) to Delhi, they didn't even check the weight of laptop bags and carryon bags.

Our family was traveling from Charlotte to Tehran via Doha. Qatar Airways cancelled the Doha–Tehran portion of our itinerary, so we could not reach Tehran. Instead, we were transported back from Doha to Charlotte. Qatar Airways refunded only $324.02 for the cancelled Doha–Tehran–Doha sectors. Qatar then claimed that the remaining ticket value was “utilized” for our involuntary return transportation and that we had “agreed” to this arrangement. I repeatedly asked Qatar Airways to provide evidence of that alleged agreement, the complete ticket history, the fare/value calculation, the specific Conditions of Carriage provision supporting its position, and an itemized breakdown of how the remaining ticket value was applied.

QATAR AIRWAYS (QA) HAS NOT REFUNDED $2301.06 FOR TICKETS for which it charged my credit card. QA sent me an email on 3/24/26 THAT MY FLIGHTS WERE CANCELLED and I should apply for a refund. Since I purchased my tickets through a travel agent, CheapFareGuru (CFG), QA required that refund application be filed by CFG and that was done on 3/29/26. QA would not like to deal with me directly. As relayed to me by CFG and informed by QA on a conference call that the refund was approved on 5/5/26.

I rarely write reviews, let alone negative ones, but I feel it's my duty to warn other travellers after the absolute ordeal my wife and I endured with Qatar Airways, an experience that turned what should have been a joyous family wedding celebration into a costly, emotionally draining nightmare. It started in March. I booked our tickets well in advance, excited to attend my sister's wedding. Our outbound flight was scheduled for August 16th, with our return leaving on August 31st. Plenty of time to plan, plenty of time for the airline to get it right. But in April, Qatar Airways imposed multiple forced schedule changes on our booking. And these weren't minor tweaks, the new connections were logically impossible. Layover times that didn't even meet minimum legal transfer requirements. Any reasonable person could see the itinerary was unworkable.

The flights were average but one of my suitcases was delayed by 3 days and the other by 9 days. After three days I bought a new CPAP (medical) machine for USD1,200. Their customer service offered me a refund based on emergency money advance allowance restricted to Brazilian residents (which I am not) for USD50 per day limited to a maximum of 3 days, so USD250 in total.. They refused to pay for the replacement. I wrote to their speak-up service, claiming unethical behaviour but got no reply. I settled for the pittance. I will not fly with Qatar ever again.

I bought comfort tickets, free cancellation. They charge me more than 2000$ cancellations fee for all tickets. No explanation.

Absolutely terrible service from them. The online feedback and complaints portal does not work and it's just another way for them to ignore the customers. I have had 2 bad experiences with them this year.

We a family of 4 recently flew Qatar Airways Economic Class from Hyderabad to Madrid (supposed to be to Dallas) on August 11th 2026. Booking online was easy, and check-in at Hyderabad International was quick. The crew was warm and attentive, and the food was good, no compliant. How ever we have 2 transits in the middle, one in Doha and another in Madrid. So our itenary was from Hyd-Doha-Madrid-Dallas. When we reached Madrid, our next connecting flight from Madrid to Dallas was cancelled due to technical issues they mentioned and gave us another flight via Greece(Athens) with a overnight transit. My son has to attend his school on 12th, else he will be dropped out of high school. So this option delays us for one more day and we requested for a straight flight to USA(Dallas).

⚠️ Beware: Qatar Airways & Iberia baggage handling and customer service. My checked suitcase arrived with the lock and zipper pull completely missing — not broken, gone — while nothing inside was stolen, strongly suggesting it was forced open and closed again. I only discovered the full damage after leaving the airport. When I filed a claim, Qatar Airways rejected it on a technicality, ignoring their own policy that allows reporting "as soon as the damage is discovered." Iberia then confirmed a claim could be filed without an airport report, only for their phone agent to refuse and hang up. Two airlines, two contradictions, zero accountability. Inspect your baggage thoroughly before leaving the airport — these airlines may not honor their own rules otherwise.

Worst airlines ever. Liars and racists. They didn't give a room in Doha even though I had the right to have 1 because of my nationality. Flight from Algiers to Doha was supposed to have a choice between beef chicken and pasta. They only had cold pasta because of coming from Africa.

I was promised a waiver of $180 cancellation fee along with a full refund of a one-way ticket from the US to India by a supervisor named Kautalya in Ahmedabad in mid December 2025. I had requested a flight voucher instead to be used in the year ahead, but he was unable to process this online, so he offered a goodwill waiver of $180. He said that the entire process would take a month and that it had been approved by his team in Ahmedabad. However, after more than 35 calls and conversations with their very polite, well-mannered, but untruthful representatives and supervisors, I still haven't received the $180 back.

Cheap Thieves Aircraft Staff. I always believed Qatar Airways had the best reputation, which is why I always chose to fly with them, even if their tickets were more expensive. Unfortunately, I ended up having a terrible experience. I accidentally left two of my power banks in the seat pocket and reported it immediately after getting off the plane and reaching their service desk. Of course, I was not allowed to go back onto the aircraft to retrieve them. I reported the incident right away at the airport in Doha and later submitted an online lost-and-found request as well. They claimed they couldn’t find them. I never imagined that people working on board would steal passengers’ belongings. Stealing two inexpensive power banks is truly disgraceful for an airline of this reputation. I will never fly with this airline again or pay extra for their services.

Worst customer service. Especially at the transfer desk at Doha airport. Madusha, Supervisor Jith ** employee number ** did not do anything to help. Waiting over 3 hours to be transferred to hotel for 18 hour stopover after 2 hour delay in flight too.

I am very disappointed with the level of customer service from Qatar Airways. Worse experience in my life. Got traumatized by the situation. Was put on hold and did not get a call back from the call center for 10 hours. 730pm to 530am the next day in a foreign airport (Istanbul) without knowing what the next step is. This was incredibly stressful and frustrating. The delay was completely outside my control. Despite, explaining the situation, no one offered me any assistance or accommodation. I was left alone at the airport without any guidance, support, feeling lost and desperate. Had to purchase another ticket from a different airline after 12 hours at the airport. Qatar airways still refused to compensate me with a refund or even a voucher.

The worst airline I have ever dealt with. Their customer service is beyond disappointing, and their refund process is completely unacceptable. Despite countless emails, repeated phone calls, and one empty promise after another, it took four months to receive a refund that should have been processed promptly. This level of incompetence and disregard for customers is unacceptable. I would strongly discourage anyone from booking with this airline. Not even worth a single star!

My experience with the ground staff was extremely disappointing. The flight schedule was poorly managed, resulting in delays that prevented us from arriving in time to catch our connecting flight. The lack of timely assistance, communication, and coordination made the entire experience incredibly frustrating. As a result, we were stranded at the airport for six hours. To make matters worse, the only compensation offered was a $10 food voucher, which was wholly inadequate given the inconvenience and disruption caused. This did not come close to addressing the hardship we experienced and reflected a lack of concern for passengers affected by the delay. I will never travel by Qatar in the future.

Extremely disappointed with Qatar Airways' customer service. Our family of **7 passengers** booked three linked reservations because one passenger is travelling with **3 children and an infant**, and we needed to sit together to help her throughout the journey. What should have been a simple Business Class upgrade inquiry turned into a complete disaster.

Food is serving only for 70% passengers that is sandwich. Teaming 30% people will get small ice cream cup. Horrible.

I have been traveling with your airline for several years, but this has been by far the worst experience I have ever faced with any airline. I cancelled my recent booking within 12 hours of purchase, yet I was informed that approximately USD 350 per passenger would be deducted. This is completely unreasonable and unacceptable. The original ticket was booked in 2025 and was later affected due to flight schedule changes made by your airline. Because of those changes, I cancelled the booking and received a travel voucher instead of a refund. I used that same voucher for this trip, and due to an unexpected family emergency, I had to cancel again within 12 hours of booking.

If there is a chance to give them 0, I would do with great pleasure! No professionalism, no accountability, no respect toward passengers! Don’t you see your workers through cameras? Who you hired? Or it is the standard for you?!

I booked a flight with Qatar Airways from San Francisco to Dubai on December 3rd and canceled it on December 4th, requesting a refund. Now, more than six months later, I have still not received it. I’ve called over 40 times, and each time I was assured the refund would be expedited. Despite these promises, nothing has been resolved. I am deeply disappointed by the lack of follow-through and the ongoing delay in returning my money. I expected far better service.

I had a very disappointing experience. I flew from Vancouver to Delhi on January 15, 2026, and my baggage was damaged. I followed the proper process, filed a complaint, and even submitted the damaged bag as requested. Months later, I still haven’t received any compensation. I was told the payment had been deposited into my account, but after checking with my bank and reviewing my statements, no payment was ever received.

I had an extremely frustrating experience with Qatar Airways at the DFW check-in counter. The front desk associate, Framil, showed zero professionalism and absolutely no consideration for passengers. I was traveling with an elderly passenger, and one bag was just 23.6 kg, barely over the limit. Instead of handling it reasonably, she forced us to open all four pieces of luggage right there at the counter. This was completely unnecessary and especially stressful for an older traveler. What made it worse was her attitude. There was no empathy, no effort to help, just rigid and rude behavior. I’ve flown with other airlines where small differences like this are handled with common sense, especially when elderly passengers are involved. This was the complete opposite. This kind of treatment is unacceptable. For an airline that claims high standards, this experience was honestly embarrassing. Staff like this seriously damage the customer experience.

Never attended calls or not even bothered to respond emails.

I bought a ticket with Capital One Travel for my mother in law to visit us in the U.S. and due to the war, the ticket got canceled. I requested a refund and was told it would take 8 weeks to get my refund. I specifically requested a refund and not a voucher. After 7 weeks of waiting on my refund, I received an email from Qatar Airlines with a voucher to use within one year instead of my refund. This is unacceptable practice and very deceiving. I did not want a voucher and wanted a refund of my money. This is not the first time I got screwed by them but it will definitely be my last.

Qatar Airways is a scam airline. My flights were cancelled on the 16th of March. Since then for the last 14 days, they have discontinued the self rebooking option and the only way to manage the booking is via calling the customer service. Since then every time I call, after huge waiting time they always give me some silly excuse and ask me to call after 24 hours, 48 hours but do not rebook me. They keep citing stupid excuses like there is a technical issue, employees are on holidays and what not. They have even unanswered my complain number **. On top they have divulged my sensitive information like phone number and booking reference to scammers and they called me pretending to be qatar employees and tried to remit money from my account. I even have call recordings and other evidences to prove but there isn't option to upload the recordings here.

Qatar Airways is the best. But customer service is very bad and unprofessional. I was talk to ISRAR AND MUSKAN. They are really bad.

The so-called service excellence (and medals) are limited to the friendly smiles of Airhostesses and that's it. Disappointed Adam

Shitty customer service I was talk to Muskan and Israr. They are totally unprofessional. Shamed on your service. Qatar Airways always is the best but customer service is very bad. Qatar should think about it please.

Qatar Airways’ customer service is wholly incompetent and failed to address my complaint and request for reimbursement for paid for services consisting of additional leg room and aisle seats even though I submitted proof of receipts and payments.

Great airlines but a very frustrating poor website. I'm amazed that a company would spend billions on planes and not be able to create and manage a user friendly website.

This airline is a crooked airline. They are the thief and liar. They keep canceling the flight from Iran to Los Angeles. They don’t want to change the date and they don’t want to refund the money. Do not use this airline.

First time and last time on Qatar Plane returned to Doha because of Nairobi strike. They let us know 3 hours into flight to Nairobi when it was known 6 hours prior to departure. Pilot did not inform us that they would put us up in hotel. One would think they would have first class service when we returned. Instead we had to take another bus and walk a great deal. Then they had us sit and wait. We are now sitting and waiting. Poor food quality. Only positive is the Crew staff. Stay away from this airline.

I am so frustrated with the issue of bags. I arrived from Mumbai to Atlanta on February 9th 2026 via Doha. My flight from Mumbai to Doha was delayed by more than an hour. I could hardly make to the connecting flight. My 2 bags didn't arrive with my flight. They said it should arrive next day which would be 10th. Today is the 12th and I haven't received any kind of email or phone call. Today when I checked online status it says baggage found. I still haven't received the bags. I have all my clothes, etc. in these 2 bags. I am rating this airline one star or zero star. I would never ever fly with Qatar. I have always flew to India with Turkish and never had no issues.

Some personnel at Baggage Handling for Qatar Airways in Doha had opened two luggage out of 4 and had helped themselves to some valuables! Contacted their Customer Service and I was asked to send them an email. Email sent over 7 weeks ago and still awaiting for Qatar to get back to me and provide a resolution. Do not take a chance by taking valuable perfumes etc. in luggage if you fly their line as you may end up without them after landing! I had TSA locks in the luggage but the opened luggage were only closed on one side whereas it was fully engaged before checking in in Washington DC airport. Worst Customer Service at Qatar as you cannot even speak with someone higher than regular reps that answer the call from India!