Qatar Airways

Qatar Airways Reviews

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Overall Rating2.2 out of 5
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Qatar Airways Reviews

ConsumerAffairs has collected 366 reviews and 1,069 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Sept. 18, 2023

I received an email about the upgrade of my flights, and the email never mentioned that the upgrade is ONLY for the second leg of the trip which is only 3:50 hours not the 15.50 HOURS of the first flight. I thought it's great idea to upgrade and pay the fees which is $400, then I have paid the $400, and the upgrade was for only the second flight which is veryyy short trip, I have called the customer service within 10 minutes to refund me the fee, they acted so rude plus they refused to refund me as they said it's nonrefundable. They tricked me with their promotions and acted very rudely, even over the phone, they acted they are not hearing my voice! I will never recommend this FLIGHT!! EVEN one star is too much to put!

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Reviewed Sept. 14, 2023

I had a disappointing experience with Qatar Airways on my recent flight. The crew on board failed to manage the seats properly and prioritize customer comfort. Additionally, they never served the requested food.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 27, 2023

    We just arrived back in the US from traveling from DFW to Male and back. We booked through the American Airlines app but flew Qatar Airways (2 flights) on the way to Male and then on the way back we had a total of 3 flights, only one of which was Qatar. Our experience with Qatar Airways was highly disappointing from the moment of our first contact with Qatar while checking in. We get to the checkin counter 3 hours early and had to wait an hour for someone to arrive in order to check in. This is crazy for international travel. Then we get to the counter and are told we can each only take 1 carry on and only check in ONE bag otherwise it’s $100 extra for each additional checked bag.

    We went through all of our receipts, all of our confirmation emails, all of our travel documents none of which stated anything about this. We could have waived it off as “ok it must be our mistake”. However, every single person in line was unaware of these rules. Families were opening luggage off to the side of the check in area trying to rearrange luggage. We decided to pay the extra $200 and not mess with it. But then we had to stand to the side for 30 minutes for someone to come take our payment. And 7kg for weight on a carryon is absolutely ridiculous. A small carryon size suitcase weighs 4.5kg empty!!! Once on the plane everything was fine but nothing great. We receive much better customer service with American Airlines.

    On the way back, we reduced our luggage down to where we only had to check in 3 bags instead of 4. On the way back only ONE flight was with Qatar and that was a short flight from Male to Doha. The next two flights we flew American Airlines and flew business class. Yet we were STILL charged $100 for the additional bag and were only allowed one carryon on each. That is complete crap when only 1 of our 3 flights were Qatar Airways. And yet again we had to stand aside and wait for 45 minutes for someone to come and take our $100 payment. If we have a choice when it comes to our future travels, at this time we would refrain from using Qatar Airways. We thought it was supposed to be a 5 star airline with great customer service and it was anything but that.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2023

    The customer service was absolutely abysmal. When I called the customer support line to inquire about my flight details, I was met with a rude and unhelpful representative who seemed disinterested in assisting me. It felt like I was bothering them with my questions.

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    Punctuality & SpeedStaff

    Reviewed July 25, 2023

    Worst Airline I have flown, Almost lost a flight at Doha after 9 hrs layover and then gave me the wrong gate. When coming back from Accra I was late for checking my bags and decided to leave my bags with my family in Accra, refused to take me even though I got to the airport more than 1 hour early and put me as no show, but they didn't care. Qatar policy was made to rip their customers off and their staff is trained like that, They are a horrible company. They have trained their staff in Accra to be Nasty and have no empathy, I will never fly qatar airways again even if is free, you have lost a lifelong customer and I hope anyone who reads this will never choose them either!

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    Reviewed July 20, 2023

    Qatar Airlines has exceeded my expectations 90% of the time. I strive to run my own business at such a success level. So I fly so many international airlines because my trips are usually multi-city, and I must use flight agencies that can string together multiple destinations all at once. If it were up to me, I'd fly Qatar exclusively, every time. So Just yesterday I was leaving Moscow, Russia coming home to Indonesia, where I live. A hefty man had a medical emergency on the flight, so we diverted to Kuwait rather than fly straight to Qatar, so many people missed their connecting flights. He needed to be evacuated, you see. (I'd like to add that Qatar is so efficient,  that your layovers in Doha will typically only be 2 hours. My 10 experiences laying over in Doha have concluded this). So yes, we all missed our connecting flights in Doha.

    I saw many people giving the reception desk such a hard time, as if any one person was responsible for this tragedy. I fly internationally 6x per year, and I'm accustomed to unforeseeable acts of God messing up plans. Therefore I approached the counter in a good mood from all the free vodka Qatar served me on the plane. I had some jokes with the ticketing counter, made light of the situation, met some cool Czech dude with his Mexican wife and exchanged WhatsApp contacts, and patiently waited 1 hour while my agent worked out the next quickest flight to Indonesia. Turns out I had to I would have to wait for about 6 hours.

    I asked where the temperedic part of the flooring was so I could lay down while waiting. More laughter, and a ticket was produced. I was seated at the very front of the plane this time, but the surprise had yet to be revealed...

    Flight time comes, and the agent bumped me to first class. Wow! I could never afford that on my own, but i soaked up all 9 hours of that experience. You know who did not get bumped up to first class? All the people who were in the queue with me, making a fuss. I saw them all back in economy, because they were all on their way to Bali with me. So I suppose the moral of the story is, you get what you give--- and Qatar has given me 10 excellent flights, with only one being uncomfortable. As I said in the beginning, 90% awesome. 4.5* all the way!!!

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    Customer ServiceStaff

    Reviewed July 14, 2023

    My luggage was damaged by Qatar airline, I submitted a claim but the airlines kept playing games by ignoring emails and calls. Very unprofessional and dishonest. In addition, the airplane was very filthy. Seats weren't cleaned and the smell of the carpet was sickening. It's overrated. I flew Saudi Airlines several times before and it's 10x better.

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    PricePunctuality & SpeedStaff

    Reviewed July 12, 2023

    This was by far the worst airline that I have ever flown with. Even after I made it to the original flight at final boarding time by running through the airport (due to Qatar Airways late flight), the staff had already bounced everyone to the "next flight" is what I was told. I asked whether they could accommodate me since I had still arrived by final boarding time but they still said I had to wait for the "next flight" (which, at the time I assumed was merely a few hours later). So first off, I was already irritated since they could have just fit me in and made an exception since I had arrived there while I could visibly see some people in front of me still boarding. But, since I am a pretty easygoing guy I thought I will just get the next flight a few hours later.

    Only later when I went to the next counter was I told the delay was a day! Yeah, a full 24 hours later so I was basically stuck at the airport this whole time and they could not even accommodate me in one of their lounges. If I knew the delay would have been so long, I would have argued with the staff more at the check-in gate instead of being polite. To top it all off, I was compensated with nothing! No flight credits or anything even after I filed a polite and formal complaint.

    Do not fly this airline! I almost never leave reviews for anything, but this was the worst airline experience I have ever had so I felt compelled to write a review so that future customers like yourself can avoid my experience and have a more pleasant one. Take your money elsewhere (which really should not be too hard since this terrible airline is expensive anyways and there are plenty of better ones like Singapore Air).

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    Customer Service

    Reviewed June 3, 2023

    I bookeded down to Mumbai, they checked me in. I was at the gate then must be over booked flight so all of the sudden they refuse us to board flight, request for refund. They says customer no show, what a joke, customer service was horrible. If your English not so good then be carefully they will embrace you badly, they all got all together and made a fun of me, I will never ever fly Qatar and advising you please stay away,

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    Reviewed May 11, 2023

    This airline does not understand gate delivery of wheelchair. For wheelchair user, airlines of the rest of world does bring their own wheelchair to the gate on arrival. This one would not. Instead of the gate they bring out our own wheelchair to the baggage claim directly. They would not listen to wheelchair’s gate delivery. Their stupid gate agent can not even understand the word Gate Delivery. For wheelchair user, if you have ago spend a plenty of time for connecting flights at DOH, it is going to be a hell!! They do not appreciate that human rights of the disabled. Their inflight service is excellent though.

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    Qatar Airways Company Information

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    Qatar Airways