Qatar Airways Reviews

Absolutely terrible service from them. The online feedback and complaints portal does not work and it's just another way for them to ignore the customers. I have had 2 bad experiences with them this year.

We a family of 4 recently flew Qatar Airways Economic Class from Hyderabad to Madrid (supposed to be to Dallas) on August 11th 2026. Booking online was easy, and check-in at Hyderabad International was quick. The crew was warm and attentive, and the food was good, no compliant. How ever we have 2 transits in the middle, one in Doha and another in Madrid. So our itenary was from Hyd-Doha-Madrid-Dallas. When we reached Madrid, our next connecting flight from Madrid to Dallas was cancelled due to technical issues they mentioned and gave us another flight via Greece(Athens) with a overnight transit. My son has to attend his school on 12th, else he will be dropped out of high school. So this option delays us for one more day and we requested for a straight flight to USA(Dallas).

⚠️ Beware: Qatar Airways & Iberia baggage handling and customer service. My checked suitcase arrived with the lock and zipper pull completely missing — not broken, gone — while nothing inside was stolen, strongly suggesting it was forced open and closed again. I only discovered the full damage after leaving the airport. When I filed a claim, Qatar Airways rejected it on a technicality, ignoring their own policy that allows reporting "as soon as the damage is discovered." Iberia then confirmed a claim could be filed without an airport report, only for their phone agent to refuse and hang up. Two airlines, two contradictions, zero accountability. Inspect your baggage thoroughly before leaving the airport — these airlines may not honor their own rules otherwise.

Worst airlines ever. Liars and racists. They didn't give a room in Doha even though I had the right to have 1 because of my nationality. Flight from Algiers to Doha was supposed to have a choice between beef chicken and pasta. They only had cold pasta because of coming from Africa.

I was promised a waiver of $180 cancellation fee along with a full refund of a one-way ticket from the US to India by a supervisor named Kautalya in Ahmedabad in mid December 2025. I had requested a flight voucher instead to be used in the year ahead, but he was unable to process this online, so he offered a goodwill waiver of $180. He said that the entire process would take a month and that it had been approved by his team in Ahmedabad. However, after more than 35 calls and conversations with their very polite, well-mannered, but untruthful representatives and supervisors, I still haven't received the $180 back.

Cheap Thieves Aircraft Staff. I always believed Qatar Airways had the best reputation, which is why I always chose to fly with them, even if their tickets were more expensive. Unfortunately, I ended up having a terrible experience. I accidentally left two of my power banks in the seat pocket and reported it immediately after getting off the plane and reaching their service desk. Of course, I was not allowed to go back onto the aircraft to retrieve them. I reported the incident right away at the airport in Doha and later submitted an online lost-and-found request as well. They claimed they couldn’t find them. I never imagined that people working on board would steal passengers’ belongings. Stealing two inexpensive power banks is truly disgraceful for an airline of this reputation. I will never fly with this airline again or pay extra for their services.

Worst customer service. Especially at the transfer desk at Doha airport. Madusha, Supervisor Jith ** employee number ** did not do anything to help. Waiting over 3 hours to be transferred to hotel for 18 hour stopover after 2 hour delay in flight too.

I am very disappointed with the level of customer service from Qatar Airways. Worse experience in my life. Got traumatized by the situation. Was put on hold and did not get a call back from the call center for 10 hours. 730pm to 530am the next day in a foreign airport (Istanbul) without knowing what the next step is. This was incredibly stressful and frustrating. The delay was completely outside my control. Despite, explaining the situation, no one offered me any assistance or accommodation. I was left alone at the airport without any guidance, support, feeling lost and desperate. Had to purchase another ticket from a different airline after 12 hours at the airport. Qatar airways still refused to compensate me with a refund or even a voucher.

The worst airline I have ever dealt with. Their customer service is beyond disappointing, and their refund process is completely unacceptable. Despite countless emails, repeated phone calls, and one empty promise after another, it took four months to receive a refund that should have been processed promptly. This level of incompetence and disregard for customers is unacceptable. I would strongly discourage anyone from booking with this airline. Not even worth a single star!

My experience with the ground staff was extremely disappointing. The flight schedule was poorly managed, resulting in delays that prevented us from arriving in time to catch our connecting flight. The lack of timely assistance, communication, and coordination made the entire experience incredibly frustrating. As a result, we were stranded at the airport for six hours. To make matters worse, the only compensation offered was a $10 food voucher, which was wholly inadequate given the inconvenience and disruption caused. This did not come close to addressing the hardship we experienced and reflected a lack of concern for passengers affected by the delay. I will never travel by Qatar in the future.

Extremely disappointed with Qatar Airways' customer service. Our family of **7 passengers** booked three linked reservations because one passenger is travelling with **3 children and an infant**, and we needed to sit together to help her throughout the journey. What should have been a simple Business Class upgrade inquiry turned into a complete disaster.

Food is serving only for 70% passengers that is sandwich. Teaming 30% people will get small ice cream cup. Horrible.

I have been traveling with your airline for several years, but this has been by far the worst experience I have ever faced with any airline. I cancelled my recent booking within 12 hours of purchase, yet I was informed that approximately USD 350 per passenger would be deducted. This is completely unreasonable and unacceptable. The original ticket was booked in 2025 and was later affected due to flight schedule changes made by your airline. Because of those changes, I cancelled the booking and received a travel voucher instead of a refund. I used that same voucher for this trip, and due to an unexpected family emergency, I had to cancel again within 12 hours of booking.

If there is a chance to give them 0, I would do with great pleasure! No professionalism, no accountability, no respect toward passengers! Don’t you see your workers through cameras? Who you hired? Or it is the standard for you?!

I booked a flight with Qatar Airways from San Francisco to Dubai on December 3rd and canceled it on December 4th, requesting a refund. Now, more than six months later, I have still not received it. I’ve called over 40 times, and each time I was assured the refund would be expedited. Despite these promises, nothing has been resolved. I am deeply disappointed by the lack of follow-through and the ongoing delay in returning my money. I expected far better service.

I had a very disappointing experience. I flew from Vancouver to Delhi on January 15, 2026, and my baggage was damaged. I followed the proper process, filed a complaint, and even submitted the damaged bag as requested. Months later, I still haven’t received any compensation. I was told the payment had been deposited into my account, but after checking with my bank and reviewing my statements, no payment was ever received.

I had an extremely frustrating experience with Qatar Airways at the DFW check-in counter. The front desk associate, Framil, showed zero professionalism and absolutely no consideration for passengers. I was traveling with an elderly passenger, and one bag was just 23.6 kg, barely over the limit. Instead of handling it reasonably, she forced us to open all four pieces of luggage right there at the counter. This was completely unnecessary and especially stressful for an older traveler. What made it worse was her attitude. There was no empathy, no effort to help, just rigid and rude behavior. I’ve flown with other airlines where small differences like this are handled with common sense, especially when elderly passengers are involved. This was the complete opposite. This kind of treatment is unacceptable. For an airline that claims high standards, this experience was honestly embarrassing. Staff like this seriously damage the customer experience.

Never attended calls or not even bothered to respond emails.

I bought a ticket with Capital One Travel for my mother in law to visit us in the U.S. and due to the war, the ticket got canceled. I requested a refund and was told it would take 8 weeks to get my refund. I specifically requested a refund and not a voucher. After 7 weeks of waiting on my refund, I received an email from Qatar Airlines with a voucher to use within one year instead of my refund. This is unacceptable practice and very deceiving. I did not want a voucher and wanted a refund of my money. This is not the first time I got screwed by them but it will definitely be my last.

Qatar Airways is a scam airline. My flights were cancelled on the 16th of March. Since then for the last 14 days, they have discontinued the self rebooking option and the only way to manage the booking is via calling the customer service. Since then every time I call, after huge waiting time they always give me some silly excuse and ask me to call after 24 hours, 48 hours but do not rebook me. They keep citing stupid excuses like there is a technical issue, employees are on holidays and what not. They have even unanswered my complain number **. On top they have divulged my sensitive information like phone number and booking reference to scammers and they called me pretending to be qatar employees and tried to remit money from my account. I even have call recordings and other evidences to prove but there isn't option to upload the recordings here.

Qatar Airways is the best. But customer service is very bad and unprofessional. I was talk to ISRAR AND MUSKAN. They are really bad.

The so-called service excellence (and medals) are limited to the friendly smiles of Airhostesses and that's it. Disappointed Adam

Shitty customer service I was talk to Muskan and Israr. They are totally unprofessional. Shamed on your service. Qatar Airways always is the best but customer service is very bad. Qatar should think about it please.

Qatar Airways’ customer service is wholly incompetent and failed to address my complaint and request for reimbursement for paid for services consisting of additional leg room and aisle seats even though I submitted proof of receipts and payments.

Great airlines but a very frustrating poor website. I'm amazed that a company would spend billions on planes and not be able to create and manage a user friendly website.

This airline is a crooked airline. They are the thief and liar. They keep canceling the flight from Iran to Los Angeles. They don’t want to change the date and they don’t want to refund the money. Do not use this airline.

First time and last time on Qatar Plane returned to Doha because of Nairobi strike. They let us know 3 hours into flight to Nairobi when it was known 6 hours prior to departure. Pilot did not inform us that they would put us up in hotel. One would think they would have first class service when we returned. Instead we had to take another bus and walk a great deal. Then they had us sit and wait. We are now sitting and waiting. Poor food quality. Only positive is the Crew staff. Stay away from this airline.

I am so frustrated with the issue of bags. I arrived from Mumbai to Atlanta on February 9th 2026 via Doha. My flight from Mumbai to Doha was delayed by more than an hour. I could hardly make to the connecting flight. My 2 bags didn't arrive with my flight. They said it should arrive next day which would be 10th. Today is the 12th and I haven't received any kind of email or phone call. Today when I checked online status it says baggage found. I still haven't received the bags. I have all my clothes, etc. in these 2 bags. I am rating this airline one star or zero star. I would never ever fly with Qatar. I have always flew to India with Turkish and never had no issues.

Some personnel at Baggage Handling for Qatar Airways in Doha had opened two luggage out of 4 and had helped themselves to some valuables! Contacted their Customer Service and I was asked to send them an email. Email sent over 7 weeks ago and still awaiting for Qatar to get back to me and provide a resolution. Do not take a chance by taking valuable perfumes etc. in luggage if you fly their line as you may end up without them after landing! I had TSA locks in the luggage but the opened luggage were only closed on one side whereas it was fully engaged before checking in in Washington DC airport. Worst Customer Service at Qatar as you cannot even speak with someone higher than regular reps that answer the call from India!

So let me get this straight… Flight out of Amman to Doha delayed almost three hours. Still believed I had plenty of time for my connector to Bangkok. Never even told at Amman gate that my flight out of Doha had been canceled and rescheduled for 10 hours later. So struggling through 24 plus hours of no sleep I go to counter at Doha and politely ask for options to get on the two other non stop flights before my “new” one. No avail…. But to cheer up my dragging by the rear end soul an employee named Arathi says to use my gate voucher for a free meal at the food court. I believed this airline could at least toss in a free meal for eliminating a day of my life right? Turns out she was a complete ** or liar or evidently worse…. both.

#Lost baggage & mishandling baggage by Qatar Airways - Nairobi //. I have traveled with Qatar Airways flight number 0745 from Doha to Nairobi - Kenya by 04th January. Flight landed 1.35pm on Sunday 04th January 2026. While collecting baggage at destination Nairobi & found that my mentioned baggage has been lost & still no one is giving an update about baggage by Qatar Airways baggage services. Service is very poor, crummy at Qatar airways Nairobi agent called "Menzies Aviation C/o Qatar Airways.

We had tickets from Tehran to Doha on January 5th. The flight from Doha to Toronto had 3.5 hours delay in Doha. All 400 passengers keep in boarding gate area in Doha Airport, it was not a room to seat on the chair, you had to seat on the floor! Due to the delay, we missed our connection flight from Toronto to Ottawa. When we arrived in Toronto, My wife and my daughter were frustrated, and exhausted. I went to Qatar counter, the guy check the list and told me that go to Terminal #1 and your ticket will be with Air Canada. We went there with all luggages and small kid. We stand in line and suddenly they told us that our ticket did not transfer there, we should go back to the other Terminal to talk with Qatar agent.

The worst customer service- rude ground staff. Asked to get out of line for handbag stuff rearrangements, whereas aggregate weight was far below the permissible limit. Supervisor keep on giving policy references when second time our team rn came, they put us on hold and started taking business travelers. The counter was not for business customers.

This is the absolute worst airline masquerading as a frontline company. We flew Elite Business Class, the planes and facilities were dirty, the attendants in business class were very nice but the management abysmal. In July, 2025, we flew Qatar Airlines, Elite Business Class, on a long awaited safari to the Serengeti, Africa. Everything was excellent other than our second leg, Doha to Kilimanjaro. Our attendant was preoccupied and served out breakfast 30 minutes late after ordered. Luckily, I was the only one to eat it, so I was the only one totally down, sick our first day in Africa, unable to join in activities or eat meals the entire day, issues passing late that evening, I will spare the gruesome details.

Qatar Airways charged me $550 for ONE add. checked bag. Just 1 extra bag (27kg) that I asked to purchase. $550. A single bag. Just “pay or don’t fly.” This is extreme price gouging at the airport. Many airlines charge a fraction of this. Do better, u/Qatar airways u/qatarairwaysar.

I recently travelled with Qatar Airways. I was returning from TIA in Kathmandu, Nepal. I had a 40 kg check-in baggage allowance, but only 20 kg in one bag. They checked in my baggage and pushed it through the belt. Then started the most corrupt conversation I ever had in my 25 years of travel experience. They asked me to put my carry-on luggage and backpack/computer bag on this weighing balance. I never had previous experience of weighing a computer bag, but my hand luggage weighed 10 Kg (picture below), which is obviously higher than what could have been allowed.

I’m currently on a Qatar Airways flight, and the experience has been disappointing. One staff member—the lady attending my section—has made the situation especially uncomfortable. The way she has looked at me feels condescending, as if I’m somehow beneath her, and it has left me feeling singled out and discriminated against. Her attitude has been passive-aggressive, and instead of offering help, she’s made even simple interactions stressful. This isn’t what I expect from an airline known for high standards. The lack of professionalism and the way I’ve been made to feel on this flight have turned the experience into a very negative one. I truly hope Qatar Airways addresses issues like this, because passengers deserve to feel respected and comfortable.

They steal your identity, that's all what they do. They force vulnerable customers to send their passport ID, bank credit card pictures by email, putting them in very, very high risk for identity theft!! They don't care about customers, all they care is their couple hundred dollars, so that they don't lose, by putting under risk for identity theft the customers by forcing them to send all the pictures if their most important documents by email!!!! Unethical, greedy company!!! Dangerous.

I was trying to purchase an offer to purchase avios with a 65% bonus. By the time I fetched my credit/debit card to buy I was locked out. I am disappointed because the offer ends by Dec 6, and I'm unable to buy extra avios. This is poor way of offering a promotion by Qatar Airways.

Due to a sudden health issue, I had to cancel my flight at the very last minute. From that point on, Qatar Airways charged an exorbitant amount just to reschedule the ticket. To even request a waiver for the change fee and service charges, I had to follow up countless times. Every time I contacted them, they kept saying 'someone will get back to you in 10 minutes' — but no one ever did. This is by far the most pathetic customer service I have ever experienced. I strongly advise everyone to avoid booking with Qatar Airways. If you absolutely must fly with them, make sure you purchase a fully refundable or flexible ticket. WORST AIRLINE SERVICE EVER.