Qatar Airways Reviews

My connecting flight was missed and I was refused for rebooking and my entire amount of connecting flight was deducted as cancelation, I had to buy new ticket of $1513. Since then I have trying to contact Qatar and there is no one available in their corporate office to respond, except one standard reply of sorry of inconvenience from customer care, avoiding the issue of refunding of my connecting flight. Qatar is the Worst Airlines.

Look at all the recent one-star reviews for this airline, they want us to think that they are high-class organization but ultimately they don't care at all about their customers at all. We booked a flight with them in October 2022 departing on March 23rd 2023. They keep changing the times of the flights including changing our outbound flight by 7.5 hours (so that I have to miss an extra half day of work - I'm self-employed so that means less $) and changing our return flight by 4 1/2 hours so that it leaves at 4:00 a.m. in the morning. In addition to this, they want to charge us $39/person/leg simply to be able to reserve our seats so that I can sit together with my children.

I had a flight booked through Qatar Airways on the 28th Feb. This was subsequently cancelled due to adverse weather conditions in NZ. I was told by their staff at Adelaide Airport to book hotel accommodation in Adelaide which I was told would be refunded. I have since been told they will not refund, I wouldn't have stayed in Adelaide if their staff hadn’t told me I would get a refund. I not only lost my flight, my visa was cancelled and my parking and accommodation wasn’t being dealt with. I definitely won’t be using this company again, atrocious service and their staff shouldn’t promise something if it doesn’t happen. I wouldn’t even give Qatar a 1 star review and will definitely not use their service again and would recommend no one else does either. I lost over $1200 due to them.

I recently took the trip using Qatar airways. It was more than 10 hrs flight. The flight was too small, no legroom, people were top of each other. Seating was small as well. The qatar flights are expensive to begin. It cost you arm and leg, and top of that you have to pay for your seat. Even with paying for seat, it's worse seat. Very uncomfortable. The entertainment section was horrible as well, no choose, old and limited. TV screens was not working either. This airline may gotten awards for service, but not anymore, it is worse airline. The DOHA airport is junk as well, their employee gives you wrong info when you asked them. They have many security check points within the airport. I purchase $10 water and I couldn't even carry it to the flight. The shops rip you off too. I will NEVER fly to this airline in my life now. Done. Bad bad. They deserve no star!

I never recommend using this airlines after my very bad experience from them. I got accident inside the aircraft last Feb.12 on the way to Manila and this airline never help me to bring to hospital for my medication after I got 2 degrees burned inside their aircraft. No Call no follow up and just the only thing they said send email to their company that they not either answering at all. Hopeless company! Poor customer service and lack of training for emergency’s situation.

Qatar Airways had been my favourite airline to fly for years. I flew them from India in Sept. and for reasons best known to them they made a last minute aircraft change at Doha that caused a flight delay. This delay meant I was missing my subsequent flights but they didn’t seem to care. To cut a long story short, I missed my connection on the last leg from Boston, and on landing I had no help. I had been rescheduled on a flight almost 18 hours later - there was no customer service agent to help, no hotel booking made. Nothing.

Very bad experience. I would rate Qatar airways worst airline ever. Lousy customer service, December 23rd we were suppose to fly from YUL to DXB via DOH. Our flight was at 9:00 PM. Kept us in the plane till 4:30 AM. Flight cancelled and they announced that we'll collect our luggage and get the info from the counter what will be done then another announcement, "We cannot open the door for the luggage. Will keep them in the plane", after leaving the plane and arriving home at 7:30 AM text message that the departure at 8:00 PM they suppose to have the luggage in the plane, arriving to DXB we received only 2 luggage out of 6, made the claim and we were supposed to receive the luggage next day at our address in DXB. Never happened. No update. Calling their luggage claim no answer, sending emails no response,

I am travelling back to Italy with my two sons because of a severe illness in my family. Qatar Airways provide a terrible, appalling customer service. I had to cancel the first reservation, and was explained that part of the refund would have been refunded on the credit card, but for all extras which amounted to $1,400 for the selection of seats with extra leg room they would have issued vouchers. First they refunded the wrong amount and I had to spend 1 hour on the phone with their customer service in order to make them acknowledge their mistake. Two days have gone by and they haven't confirmed the refund yet despite acknowledging they refunded the wrong amount. Then I made the new reservation and had to use the voucher for the extras being again seat selection with extra legroom as one of my two kids despite being 15 years old is over 2m tall and simply does not fit in standard seats.

I have requested a tax invoice during booking, then via form on their website, waited 2 months, contacted help center about 20 times, wasted hours and still not only didn't get an invoice, couldn't get any sort of feedback. If you call them or contact them via live chat, they only keep repeating "we are a general ticketing service, we cannot help with invoices or complaints" or basically anything. Absolutely no possibility to be connected to the relevant department to get some actual help regarding the matter you are interested in. They treat you like a complete idiot by repeating "please submit a new form on our website" even though I told them I already did that multiple times.

I am writing and escalating this matter to you since Qatar Airways is not able to provide resolution of my complaint regarding missing baggage. My self **(booking Ref. **) had travelled along with my daughter, Niya ** and wife Roma ** *(booking Ref. **) from Houston to Doha on 27 Dec 22 via flight # QR 714 and subsequently from Doha to Melbourne, Australia on 29 Dec 22 vide flight # QR 904. At the Houston airport, they were given baggage tags for 6 checked in baggage i.e 2 bags checked in for each. However, upon reaching Melbourne on 29 Dec 22, the baggage with booking reference # ** and tag # (red color medium sized American Gear bag) did not reach Melbourne. I am suffering for no fault of mine but the fault of Qatar Airways. Over last 15 days and there is no proper telecommunication or email communication took place either from customer services department or lost baggage department. Ridiculous service.