Qatar Airways Reviews

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About Qatar Airways

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Qatar Airways delivers global passenger and cargo services from its hub in Doha. The airline serves destinations across six continents, focusing on Europe, Asia, and North America. Established in 1993, Qatar Airways offers premium travel options, including multiple cabin classes and in-flight amenities.

Pros
  • Exceptional customer service
  • Efficient check-in process
Cons
  • Frequent flight delays
  • Lost luggage issues

Qatar Airways Reviews

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    Page 2 Reviews 10 - 40

    Reviewed April 10, 2025

    I have been traveling Qatar for many years now and I had good experience. But last two years I have been traveling, the food was horrible. My family travelled different times, they were really disappointed too. Not sure what they changed but even trying different meals didn't do good. The experience was not good at all.

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    Customer Service

    Reviewed April 5, 2025

    Return flight was cancelled in Oct 2024 from COK to Doha. I was flying return in business class. They rebooked in Air India which didn't have flat bed. Later customer service guaranteed full refund on call and cancelled my return ticket. I had to book in a separate flight that has flat bed and traveled back to USA. I have medical problems hence needed a flat bed then. This was informed to Qatar Airways customer service. After multiple follow ups via different channel they refuse to refund my money now. I lost $2000 dollars because of their last minute flight cancellation. Nothing my fault.

    Never recommend !!

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    Customer ServiceStaff

    Reviewed April 5, 2025

    They have bad food, always got me wrong food. When I told them I need a chicken and beef and they got me different food like I don’t understand why but they asked me what I need, chicken or beef, they got me different food. It’s not beef or chicken, it’s different food and tv screen is broken and seats are broken and bad customer service and they always be rude, just let y'all know don’t go to Qatar. Everyone is rude and try ask your life story information when you in Qatar airport and outside they don’t like who has ** citizenship and Qatar is bad country, no respect for human and rights, they never give me a meals, nothing else like that I hope.

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    Online & App

    Reviewed March 25, 2025

    My wife bought tickets and completed seats assignment via Qatar Airways online app, and received confirmation but no boarding passes were issued. The app told us to get our boarding passes from Dubai airport checkin counter. When we get to the checking counter 3/25/25 at Dubai airport, we were told that we had to pay extra more than USD$420 to keep our seats that were confirmed. This to me is like we are watching my newly purchased TV, then suddenly we are told by the merchant that we have to pay hefty extra to keep our TV. It's a pure rip off that you need to watch out for when you book your flights with Qatar Airways.

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    Reviewed March 20, 2025

    Delayed international US flights and without compensation for delays over 12 hours. Contacted the Customer Service (CS) team with two different representatives just become irresponsive in providing the voucher. My wife and I both approach them individually and fail to make any concession.

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    Reviewed March 19, 2025

    Qatar Airways recently committed fraud and scam on my cancelled trip ticket refund transaction. This company is a complete bogus entity filled with con artists and liars. Chaos and uncontrolled anarchy is one of their corporate cultures. Stay away from this company. Extremely rude staff/cabin crew during my flight of September 2024. Moreover there are few oversales and cancelled trip compensation refunds that are past due by these liars.

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    Customer Service

    Reviewed March 13, 2025

    I booked the two-way economy ticket for my parents from Ahmedabad to Miami. I lost my father in US so, I cancelled his and my mother return ticket. I was told that Qatar Airways will not charge for cancellation due to the circumstances. After being patient for about 5 months and after continuous follow up, I was told that We spent about 72% of the total price in one way ticket. Their customer service is a joke and give you all silly excuses. I lost almost 500 USD. They first told me that one way from Ahmedabad to Miami was costlier and then told me that it was economy plus. I checked the fares one way and two way before booking the flight and it was the same. I also bought economy ticket for two way and it was clearly written on the ticket. DO NOT EVER EVER EVER travel with Qatar Airways.

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    Customer ServiceStaff

    Reviewed March 12, 2025

    Very bad service. They did not let me board flight from Amritsar to Los Angeles in Feb all because I started taking video of the employee working at Amritsar Airport. Sorry to say no refunds or call back made by them. Thank you Q.

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    Staff

    Reviewed March 10, 2025

    There was a very unpleasant situation during check-in. We had overloaded luggage, during check-in, and in order not to pay for the overload, we were given the choice to distribute the weight. We literally left the check-in, and at the same moment decided to pay for the overload. But the Qatar representative stopped us and asked us to go back to the long line that moving extremely slow. She saw us and did not allow us to return to the check-in desk, saying that we should go back to the line again.

    We went back and watched. After us, there were other similar situations where people were given the opportunity to distribute the overloaded luggage. And after us, people returned to the check-in desk, they didn't stand in line as we did. This queer representative just demonstratively turned her head away, pretending not to see that they are going straight without going back to the line. She also insulted us by saying that if we were cannot standing in line, why were we even flying. Who the hell she is to tell us what to do.

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    Customer ServicePriceStaff

    Reviewed March 7, 2025

    I have been ripped off by the customer service. I bought a business class ticket, and due to my health, I called to change the flight. The customer service representative told me that it would be too expensive to change the date and that I would be better off canceling the flight to get a refund. I asked how much I would get back, and he said I would receive whatever amount I paid minus a deduction of $289.00. I agreed to cancel the ticket, but then I saw the refund was only $69.00. My question is, who can cancel their business class ticket for just $69.00 when it cost nearly $6,000.00? The customer Service Rep misguided me. I have been calling back and forth for 2 months, but because they gave me a refund of 69.00, they said they couldn't help me.

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    Customer ServiceStaff

    Reviewed March 1, 2025

    I enjoyed the flights itself but I got the credit card and signed up so I would have lounge access and the experience was not good. My husband and I were flying all day and went to relax at the lounge where it was over full. No places to sit so out. On exhaustion we sit in the far corner on the floor. Where we got informed we can’t do that. I then expressed there are no places to sit. He then told me to, "'Go the desk to see about upgrading you to another area". The guy at the front desk was rude and super unhelpful. He pretty much said, "You’re out of luck". This was my first time using the lounge and was super excited for it. Horrible. Don’t waste your time getting the card.

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    Reviewed Feb. 20, 2025

    Worst airline in industry, customer services quality can observe from checked in counter, I paid top dollar from Atlanta to Ahmedabad and they are so crazy that they don’t allow backpacks with hand bags only 7 kg total. They Audits twice one at checked in counter and 2 times before you board plane. I never recommend any one to use this bogus airline. I recommend Turkey airlines is best in service and handbag allowance. Currently direct flights monopoly of this airline. We are waiting for Etihad or other airlines to start from Atlanta to Ahmedabad. Delta crazy blocking others to keep their monopoly also. I prefer always Turkey airlines. First time I tried but they failed.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 4, 2025

    First and now last time I will ever use this airline -- I strongly suggest to others you avoid them as well. In summary, they canceled my flight home with zero warning and zero help rescheduling to actually get home, they cost me a hotel reservation fee, their staff stole a $300 pair of motorcycle gloves out of my checked luggage, and the worst part of all is they absolutely refuse to even communicate about these issues. I write this because I am finally sick of being blown off and ignored by this terrible company.

    I bought my $1500 ticket because I was led to believe through advertising (my mistake for believing industry ad junk) that they're supposed to be "one of the best airlines in the world." Nothing could be further from the truth in my experience. They simply canceled my return flight home with zero explanation and zero offer of help rescheduling. At all. The only possible replacement flight I could get was over 4 days later, which cost me a lot of extra $ and missed work. And as a result I lost my hotel reservation for the extremely long required layover. Then they said I would get a hotel voucher when I arrived; this was a lie. I spent 3 hours being sent back and forth between 2 airport desks where all they said is "too bad, nothing is available." They actually said "vouchers are reserved for customers with long delays" so evidently they don't consider *4 days* to be an actual LONG DELAY.

    Then when I arrived in SFO they had opened one of my bags and left it open on the luggage belt. No explanation whatsoever. They put my open luggage inside a larger plastic bag for no apparent reason since that plastic bag was also wide open. Someone either removed an expensive pair of motorcycle gloves from my bag or they fell out. I wanted to believe this could have been an accident somehow, but what are the odds of a matched pair of expensive gloves both being the only things that "fell out"??? None; they were stolen. I immediately asked a Qatar staff person in the baggage area what to do and how to report it. I specifically did exactly as he instructed me to do, which was go home and submit the online form. This became the next lie.

    They never responded. I followed up via WhatsApp chat per their instructions. No one ever answered the first session at all, they just ignored me for an hour. I started over again. Then they said my claim was rejected since I used the wrong form. They do not care that I used exactly the form their staff instructed me to. Then they followed up by saying (now that they had ignored me for weeks) that it was too late to submit a different form: too bad, we stole your possessions, nothing you can do about it. They tried to say I should file a "damaged bag claim" instead -- my baggage was not damaged in any way, simply opened and left open with no explanation ever.

    I have continued to call, email, and attempt to "chat" -- it has now been over 3 months. One person called once from a foreign number and said "they are working on it." This was while I was asleep in US hours, and it is impossible to call that number back. That was a month and a half ago. All I get every time I call is someone with such a heavy accent they are difficult to even understand saying they'll escalate. This is never true. They have not returned any other calls or messages. I have had other poor airline experiences but I've never experienced such shameless lying and theft from my luggage combined with ZERO respect, communication, or customer service response. I will never spend another dime with them again and I would advise no one else to either.

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    Customer ServiceStaffReliability

    Reviewed Feb. 2, 2025

    Qatar Airways' Appalling Customer Service - A Disgrace to Their Reputation. I am beyond disappointed with Qatar Airways' utter lack of professionalism, care, and basic customer service, especially their airport staff in Nairobi. The entire ordeal my family and I endured highlights gross negligence, incompetence, and a complete disregard for customer support.

    The Issue: Qatar Airways' Failure to Assist. My son, who was travelling as an approved Solo Traveler, was denied boarding in Nairobi despite my confirmed presence in Doha. The reason? The Qatar Airways staff at Nairobi airport refused to verify my itinerary—even when provided with all necessary details, including my Qatar Airways-issued booking reference, my British Airways boarding passes, and even direct approval from Qatar Airways' office in Doha for my son to travel. Their claim that they could not verify my travel plans despite my being able to see everything clearly in the Qatar Airways app is beyond absurd.

    The Inexcusable Behavior of Qatar Airways Staff:

    They refused to check my reservation despite all OneWorld airlines (AA, BA, and QR) being partners, meaning they had full access to my booking details.
    They demanded to see boarding passes that were never a requirement for my son's travel approval.
    They disregarded all supporting documents and proof I provided and insisted on their arbitrary requirements.
    They refused to assist in resolving the issue, pushing my son’s mother to rebook a flight unnecessarily.
    They caused financial loss by forcing me to spend an additional $650 for rebooking, which was completely avoidable.

    In their follow-up email, they provided inaccurate and misleading responses, falsely claiming a lack of communication. I was already airborne on my way to Doha, making communication impossible.

    Qatar Airways' Shameful Customer Service Response. After raising this issue with Qatar Airways, their response was not just dismissive but outright dishonest. Their reply completely ignored the facts and blamed my family for their incompetence. They failed to take responsibility for their staff’s failure to assist, verify a booking, or apply common sense. This experience is a complete betrayal of Qatar Airways' claim to be the so-called “World’s Best Airline.” The way they handled this matter reflects a serious lack of training, accountability, and commitment to customer satisfaction. I have flown globally with numerous airlines, and never have I encountered such a frustrating and shameful lack of customer service.

    Demand for Accountability. I demand a full reimbursement of the $650 I was forced to pay due to Qatar Airways' negligence. If Qatar Airways refuses to do so, I will pursue legal action and escalate this issue through aviation consumer protection authorities, travel advisory platforms, and social media. Final Verdict: Avoid Qatar Airways. If Qatar Airways treats passengers this way even when they have done everything right, I cannot in good conscience recommend this airline to anyone. Their customer service is unreliable, unhelpful, and incapable of handling even simple booking verifications. Qatar Airways—you need to do better. Your reputation is at stake, and your so-called “customer satisfaction” mission statement is empty words.

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    Reviewed Feb. 2, 2025

    Qatar Airways is a rip off.. My mother and nephew bought a ticket and for a medical emergency they couldn’t travel so they cancelled the ticket. My mother paid $1120 for both of them and they only refunded $167 which is straight up high way robbery as you can see in the pictures below what she paid and what QATAR AIRWAYS refunded back to her. My whole family uses QATAR AIRWAYS but not anymore. We are like over 500 family members. I’m going to ask all them to leave a review.

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    Price

    Reviewed Jan. 14, 2025

    I purchased a business class with Qatar Airlines and had to cancel my trip due to middle turmoil and they told me, I could change my ticket to an open ticket and I can use it within a year, the only thing I had to do was to pay the fare difference. When I checked online the fair was about a $1000 lower, but when I tried to rebook my flight, not only that they were not going to honor the new price since it was lower (they said online price is lower but booking price is even $100 higher) then I was told that I had to pay $800 for rebooking fee (not an small change). I liked this airline, if you don't make any changes, otherwise they will get you as much as they can. Then I tried to cancel and get a refund. Guess what, the cancelation fee is $1000 then a ticket that would of cost me $4700 today, I had to pay over $7000. Just wanted to tell you about my experience with this airline.

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    Customer Service

    Reviewed Jan. 7, 2025

    I booked my flight with Qatar Airways in 2022 from Miami USA but for some reason I had to delay my trip. When I called support they gave me an option to either refund or take a voucher which I opted to go for a voucher. They issued me a voucher for two years. You have up to two year to use the voucher from its date of issue*. But when I tried to book my ticket and use the voucher it stated that voucher was only valid for one year. Now again if you want refund then it will -10% of you total value. Now at this point I was sick and tired of going back and forth with them and I said ok, you can deduct 10% of total value and refund the rest. They gave me ref # **.

    This was mid October 2024 and now today when I called them again for the 8th time because I did not receive any refund, they said oh if I want refund then it will be $300 plus some amount deducted for cancelation fee and I will be refunded only some $100 plus. I have a nodule in my vocal cord and being treated for that and should not be talking on phone for this long but I had to. This is a fraud and rip off by Qatar Airways. I am thinking of taking a legal action against Qatar Airways. Any thought/suggestions? Regards.

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    Price

    Reviewed Jan. 7, 2025

    To whomever concern my flight to Dubai 12/26 was only saved because I got extra room for my legs to stretch out. Seats weren't accommodating for a larger frame person with price over $1154, never again ☹️.

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    Customer ServiceStaff

    Reviewed Jan. 2, 2025

    Several bad things happened and I spoke to my Qatar Airways representatives, but they referred me to a customer service email that took several weeks to respond: First, I booked comfort for about $70 extra. Then I booked a private seat for $62 extra. When I got to the departure desk, they changed my seat from 22a to 15 in the boarding and told me that it was a mistake by Qatar Airways and that by contacting this email they would refund the extra money. Also, the onboard service was normal, same to others, no it’s a fraud to pay more for better service. Second, one of my bags arrived broken. I attached photos of the booking and the bag. But their email response was that you will not get a refund for the extra services and they are free to do whatever they want (I have their email). One of the worst experiences.

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    PriceStaff

    Reviewed Jan. 1, 2025

    Hi All, I am trying to be sincere in my view of both on board and airport staff dealings with passengers. I have travelled from Cochin to RDU international airport in North Carolina, USA. The onboard staff kept us comfortable to the extent possible with their nature and meals. This is not what you experience at the Cochin airport! The staff deserve no place in customer satisfaction. They are waiting to jump on you with their rogue nature to squeeze revenue to their employers, Qatar airlines. Trying to nab you for every bit of chances. Money..money and money is all what they are focusing giving no room for genuine reasons. They have charged every passengers for the cabin baggages exorbitantly. Many of them carrying life saving medicines needed to be used during long haul connection flights. For this reason, I do not recommend Qatar Airways specifically operating from Cochin airport.

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    Price

    Reviewed Dec. 10, 2024

    I had booked a flight from Mumbai to Boston for myself and my wife. I had booked literally 2 months ago. When we had a situation, so had to change plans. So we decided to get travel credits. They had applied some-kind of processing fees. After some time I decided to encash my travel credits, as my travel plans were not possible within one year from that. They still apply another fees as cancellation.

    So here is cost breakdown for 2 travellers. Mumbai to Boston:
    Booking prices: INR 113356
    Travel Credit Amount: INR 90026 (processing fees: 23330)

    After Encashing: INR 65130 (Cancellation Fees: 24896)

    Response from the customer support representative: "We provide Premium services. We have some fare rules like every company does. You should book tickets with Economy+ which provides no fees for changes." I had booked with Emirates before. Even they provide premium services. But they don't charge these ridiculously high fees. I literally paid 48000 INR in fees which is equivalent to 600 USD. Never going to recommend anybody to travel with Qatar Airways.

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    Customer ServiceStaff

    Reviewed Nov. 26, 2024

    On Nov 25th around 6:30 pm my sister (she was next to me) called customer service to change my flight because I received an email regarding my flight has been changed to another time and gave me an option to refund or change the flight. Calling the customer service to help me through that. I talked to the lady Aswajhy. Unfortunately, she not even helped me but also she confirmed my flight on her own decision however she was told that since she didn't change the flight don't make any changes. When I went to explore my options on my own I checked the website and I saw that my flight which was pending, changed to confirmed. My sister and I immediately called to fix it but the new agent (Fardeen) indirectly called my sister liar.

    Also, when we want to change the flight we always have to change it into the same class otherwise we have to pay a lot money, but when the airline change the flight, they don't care and my flight changed from class V to class M. My family and I always chose this airline because of awful customer service experience this time (we also had some other bad experiences in the past but always ignore it) they just lose us. Hope this review help other passengers to not choosing this airline to experience better flight with other airlines.

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    Staff

    Reviewed Nov. 19, 2024

    This morning I was a passenger from Cochin/Doha/San Francisco/Phoenix by Qatar Airways and American flight from Cochin to Doha boarded and landed in Doha international airport. As usual the aero bridge system was not there. They transferred passengers by bus almost 400 to 500 passengers from different countries. They can hardly walk to the escalator. They have a special security check for all arriving passengers. It’s like one thousand people coming to a a murky place. Who gave this airline five stars review? They treat the passengers same like slaves. This is my 4th security check. Removed belt laptop and underwear. Have no idea why public choose this types of below average behavior. Moreover they have not enough toilet to accommodate the passengers. I tried 3 places and no hope. People must think twice before they make decisions to travel Qatar Airways and Doha during morning hours.

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    Customer ServiceStaff

    Reviewed Nov. 17, 2024

    I took flight QR 1380 from Algeria to qatar. The flight was delayed for 4 hours. The food was bad. Screen not working. Staff so rude and unfriendly and unprofessional with dealing with delays. People were angry of the delays and all what the staff was doing nothing. even no snacks offered until 2 hours of delay. Too much hot. Most of the food trays were bad.

    I took flight QR 1380 from Algeria to Qatar. The flight was delayed for 4 hours. The food was bad. Screen not working. Staff so rude and unfriendly and unprofessional with dealing with delays. People were angry of the delays and all what the staff was doing nothing. Even no snacks offered until 2 hours of delay. Too much hot. Most of the food trays were bad.

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    Coverage

    Reviewed Nov. 10, 2024

    I am deeply disappointed with my experience with this airline and will never book with them again. I booked a flight on September 17 with a return date of November 9. Without any explanation, my return ticket was canceled. The only alternative date they offered was December 1, which is utterly unacceptable. The refund they proposed would not cover the cost of a return ticket with another airline.

    Despite calling multiple times, I received no satisfactory answers. For an airline that prides itself on being award-winning, this treatment is unacceptable. They left me stranded in a foreign country without considering my financial situation or survival. Additionally, they didn't offer any compensation for the inconvenience caused. If I could give zero stars, I absolutely would.

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    Customer ServicePriceOnline & AppStaff

    Reviewed Nov. 9, 2024

    I booked a flight with Qatar Airways for the first time, and I will never make that mistake again! 1) Booking was a bit frustrating, because you cannot view available seats on their site, prior to paying (most airlines let you view available seats before paying). I wanted to make sure window seats were available at no extra charge, but it was not possible to check before paying.

    2) I paid extra for the Convenience fare - in part, because it allows for two free flight changes. However, when I decided to change one of my flight dates (over 3 months prior to departure), the app would not allow me to change the date - stating that there was an “system error” and to “try again after some time.” So, I tried to make the flight change online from my laptop, but this time, the QA website said there were “no flights available” for that date. (I knew this to be untrue because, when I did a separate search for a new booking, QA showed 7 seats available in the date/time I wanted, for the same class of flight as my original booking). So, after multiple failed attempts on the app and website, I called QA, and the representative confirmed that there were flights available for the date/time I was requesting.

    However, the QA representative said they would charge me an additional $35 service fee to change the flight on the phone (paying QA for the employee assistance). The representative said I would not be charged an additional service fee if I changed the flight on the app or online. I decided to keep trying to change the flight online - since after all, I had specifically paid extra for the Convenience class, so I that could make changes for free. However, the problems with the app and the website continued (same messages every time).

    Each time I logged in and/or tried to change my flight, QA sent a two-factor OTP code to verify it was me. No problem, I initially thought. However, after multiple logins and attempts to change the flight date, the entire system locked me out for 24 hrs - saying I had reached my OTP limit. Unbelievable. So, now I could not even log into my account. I waited 24 hrs, and I tried again. Still the same issues with the system not allowing me to change my flight. So, I called QA again. I asked if, given the system issues regarding changing my flight on the app and on the website, they would waive the $35 service fee and make a free change via customer service. She said to try several steps (clearing cache and cookies, etc.), and try again online. I hung up the phone and tried these steps, carefully following her instructions. No change. Same messages on the QA website.

    I called QA a 3rd time, and I explained that for 2 days I had spent hours trying to change my flight, and I asked if he could change the flight without an extra $35 service fee for the call. He said, no, that he was required to charge me the extra fee if I make a change over the phone. I just decided to swallow the cost and change it over the phone - since the app and website would not allow me to change the date. The representative began making the changes, with my permission, but he could not get the change to go through - although he showed flights available for the return date I was requesting changed. After 3 hrs of talking to him and him not being able to change it, I was weary of all the wasted time and headaches, and I told him not to change anything. That this had become way too much trouble. That I really wished I could have a refund.

    When he tried to erase the change, the system would not allow him to return to my original booking, either. So, he got permission to just issue me a refund to my credit card. I subsequently booked my flight through a different airline. I will NEVER book through QA again. They have nice people, but a horribly flawed booking system. Not worth all the headache, time, and extra fees.

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    Customer Service

    Reviewed Nov. 8, 2024

    Pointless call centre, non existent customer service. Qatar Airways has built impressive infrastructure and fleet, but it becomes pointless if their customer care is hopeless as it is now. In other words, it is fine as long as you buy their service at their asking price and have no circumstance (including by Qatar airways!) where you need to ask for their support. In short it is what I call a 'quer sera sera, no guarantee' airline.

    Here is my story, I booked business class KTM-DOHA-LON and back, just 2 days before my flight back from London was due I get a message stating they have cancelled my connecting flight from Doha to KTM (no worries there) and replaced it with a flight next morning, introducing a 10 hour layover. Least I expect them to do is provide transit accommodation in Doha, when they they chose to put me through the unwanted 10 hour layover. They don't.

    I am asked to land in Doha and try my luck with the transfer desk, I am not amused by the thought of running around for accommodation past midnight when my flight lands. I call them, chat with them, my agent in KTM files a request, my travel agent sends a mail, and I filed a formal complaint. Nothing... Do I really want to spend money on an airlines like this? I don't think so, time to shift my travel hub from Qatar to Dubai I guess... I will update here again on how long they take to action my complaint and what I hear...

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    Customer ServicePunctuality & SpeedReliability

    Reviewed Nov. 7, 2024

    They are in wrong business. Worst, unreliable unresponsive rude customer service. They don’t care about customers only thinking of own pocket. They change connection flight time and layover changed from 4 hours to 24 hours. They refused to provide accommodation in connection airport in rude way.

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    Staff

    Reviewed Nov. 7, 2024

    On October 18, 2024 I was charged $317 us dollar at Nairobi airport for extra 5Kg extra handbag weight. The agent refused to let me adjust weight, refused to accept cash, debut card or credit card. The agent connected me to a Somalian agent to pay in Kenyan currency and charged $67 for doing the transaction. I have claimed to get refunded and no solution until I write this review. One of my luggage was damaged when it arrived at San Francisco airport. Such acts will damage the reputation of Qatar airlines.

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    Staff

    Reviewed Nov. 1, 2024

    Horrible racist staff, they did not let us pray nor use our $40 inflatable that we used on the American Airlines. They broke our bags and never reimbursed us for it, and they lost them FOR 8 DAYS OF OUR TRIP AND only reimbursed $150.

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    Qatar Airways Company Information

    Company Name:
    Qatar Airways
    Website:
    www.qatarairways.com