Qatar Airways Reviews

I always thought Qatar airways is one of the best. After my experience, I would not recommend it at all. The seating is so terrible, no room whatsoever in economy. You sit there like sardines. Even in economy you should give passengers more legroom and not the way you have it. I was hurting all the way to Doha and back to Dallas with no legroom whatsoever. I will not ever fly with your airways again. And what is this. You have to go on busses to get to the airport. People with connecting flights miss it then first almost an hour late leaving then waiting to get off to get to a bus.

Every time I purchase a ticket on Qatar Airways, I literally have to call them to send the ticket through customer service. This call can take as long as 1 hour with a lot of repetition and argument. They use FloCash to collect payment but find it hard to confirm payment for flight and send receipt. The first service person to pick your call will almost deny knowing about FloCash and transfer your call about four times before you get anything resolved. This is the worst airline ticket purchase experience I have ever had!!!

I would rate this as one of the worst airlines I've flown. I am shocked that it receives such good reviews. Maybe if you're flying in the Q suite. My summer experience from Dallas to Nairobi: Website is quirky, slow and links are dated. In addition, some third party scammed me with a flight change fee that I did get refunded after I reported them to the FTC. It was on the Qatar website, this was not an offsite extension. The flight itself was ok. The food is really not any better than any other international long flight. I did like the cameras on the outside of the planes, you can see some cool views. In Doha, I found the staff to be rude and unhelpful. Blatantly sexist (I'd have my passport out and they would take even my 14 year old's before mine). I can forgive that as I guess it's cultural there.

One of the worst airline experience I've had and worst service I got during returning time from New Delhi to Dallas Tx. Flight was cancelled and they held us up to 12 hour in the the airport without any proper notice and did not mange return ticket up to 4 days upon the the request at the airport. One thing that struck me was, the refund was very low even though they hadn't gave us proper notice, we had to sleep on luggage carts. The date of return from Delhi was 6/24/2025.

Lost my baggage even though it's a direct flight. They are only willing to compensate me a small amount. My bag has a total of 7000$ worth items. I am really upset and the customer service are all **. One of them shouted at me saying, "I have many passengers waiting. If you are not ready then call later." And he hanged up.

Qatar Business class. Doha to DC, staff is humble but careless. They don’t really pay attention to the call buttons or show up unless you ask someone to pay attention. QR579 on Aug 17th 2025. Especially the female attendants are the most careless ones and the male ones were pretty active but again, no attention to details and call buttons. So please look for Etihad or Emirates for this route going forward and I will do the same and back to Emirates or Etihad.

Qatar Airways is not a good option for families, and the cabin crew doesn't care much about passengers.. My wife traveled from Dallas to Jeddah via Qatar Airways, and the return was via Emirates from Jeddah to Dubai, then Qatar Airways from Dubai to Dallas.. My wife traveled with two children, one aged five years and the other an infant aged 10 months.. Unfortunately, she wasn't given a bed for the infant, and she carried the child in her arms for the entire flight, which lasted about 16 hours. When transferring to change flights at Doha Airport, she had to carry the infant and two bags along with the passenger.. One of the checked bags was broken, and Qatar Airways staff were notified - unlike Emirates.. There was a lot of attention with Emirates, even at the airport, the treatment of Emirates passengers was different, and there were workers for assistance and transport..

I had the worst experience from Qatar. I booked Business class for my flight from OR Tambo Johannesburg more than 3 weeks before the flight date. I received Business boarding passes from Johannesburg until my destination. When I got to Doha I found someone from Qatar with a board with my name on it. That's when I got told that there was no space for me in Business class and had been downgraded to Economy. I have emailed and called several times for at least to get my refund and some explanation but to no avail. Why does Qatar do this. Dr **.

We recently travelled on Qatar Airways from Doha to New York. My father suddenly fell sick and we all became nervous.. He was not able to breath. Qatar Airways crew member - Supriya came into action and immediately gave medical aid to my father... She was very professional and committed to my father's well being... I have never seen such service before... Within minutes my father recovered... Thank you Supriya....You are the best.

I purchased my ticket with a specific request for a window seat but was assigned an aisle seat instead. Despite raising the issue, Qatar Airways provided no assistance or resolution at the airport. The customer service experience was extremely disappointing and unhelpful. Based on this experience, I will not travel with Qatar Airways again and strongly disagree with its reputation as the “world’s best airline".

Last year, traveling to Pakistan with my family. My Visa issued by PK embassy had a mistake in my name, just one alphabet was entered in the wrong place. Anyway, the Atlanta Qatar manager asked me to wait and that he is talking to the airport authority in Pakistan to check if they will allow me. I could see, he was not making calls but just made me wait. This costed me another $3K to buy another ticket. If I would have called CS before the flight left, I could have avoided the exp.. Pathetic!

*1/5 Stars - Appalling Experience with Qatar Airways*. I'm writing to express my utter disappointment and frustration with my recent experiences with Qatar Airways. My travels with the airline were marred by rude staff, blatant racism, and a complete lack of customer service. On June 6th, my journey from DFW to Doha began on a sour note. Before I even reached the check-in line, I was confronted by a rude and racist staff member who seemed to take issue with my presence. Despite traveling with an infant and a small child, this individual showed no compassion or understanding.

This has been the worst airline experience I have ever had.. and I never even got to complete the flight. My experience concerns the booking, re-booking, re-re-booking, re-re-re-booking (because of multiple flight cancellations by Qatar Airways), and finally the refund process. Every call takes almost 30 minutes to get the most basic things done. Verification is endless. I understand the need for security but it doesn't make sense to verify the account/booking 30 minutes after the chat begins. I saw that QA is one of the world's top airline, but my own experience begs to differ. I cannot in good conscience recommend this airline to anyone or would I ever book a flight on there.

I travelled on Qatar Airways two times and both times the flight was delayed and I missed the connection flights. Qatar Airways flights are not reliable. Due to this delay I missed two appointments. The officials does not even concerned about travelers' inconvenience caused due to flight delays.

Poor customer service. Punctuality zero. I am an Emirates frequent flyer customers but my wife talk to me into trying Qatar airways. I was very disappointed. I purchased 2 tickets but it’s the experience ever for an airline that’s always on your. I don’t think me and anybody that I know would fly with Qatar airlines.

There’s a reason their reviews are so low. Their customer service is unhelpful at best, and at worst, they respond in a way that feels dismissive or even deliberately frustrating—likely in the hope that you’ll give up on your request. One of the worst companies I’ve dealt with. When you truly need assistance, not only are they unhelpful, but also disrespectful. I’d strongly recommend avoiding Qatar Airways if possible.

Air hostesses seemed to be selectively rude on one of our flights. They were giving us lot of trouble to pass sugar or water. But they were nice with few others and rude with others based on the color of the skin of passengers. Also, baggage checkin rep was extremely apathetic at Houston airport

Qatar customer service is pathetic! The wait time is very long and after connecting the call, service representatives could not hear me. Out of 8 attempts only once I could talk to the service representative and the problem was not resolved. Also, I tried to connect through the chat but it did not go through with reason of 'high volume'. Qatar customer service is a joke!

Worst airline customer service (I’m a Platinum Member with them), worst app, worst website, worst on-site transfer desk help. Despite QSuite being great in-flight experience, beautiful airport and lounges, absolutely horrendous customer service is a dealbreaker. No more flying Qatar.

I have flown over 1.2 million miles. Qatar is the most arrogant and least friendly to senior citizens. I purchased a business class ticket from ATL to BOM—the last leg from DOH to BOM is a codeshare with Indigo. I need to carry a portable oxygen concentrator with me. They would let me for the first leg but would not for the second, even though Indiogo is fine with it. Staff is like a parrot; it doesn't understand simple logic. In a nutshell, they are discriminating against aging senior citizens.

We Paid for Business Class – Qatar Airways Delivered Trauma, Not Service. I am deeply disappointed and frustrated with Qatar Airways after a traumatic experience on our return journey from Baghdad to Montreal — despite paying over $17,000 for our family’s travel, including $9,000 in Business Class upgrades.

Booked a very expensive business class flight from Portland, OR to Cairo, Egypt 6 months in advance of trip. A month later I received an email stating that one leg of the trip had been canceled. I contacted Qatar to get a replacement flight booked and was told I needed to wait 72 hours for this to happen. Seven days later, I still had not been contacted, so I called. I was put on hold for 26 minutes only to be told they would call me back as "this would take some time to resolve". OMG! I had let them know the information about a replacement flight I found when I contacted them the first time. This is not hard. When I expressed my displeasure with their non-customer centric behavior, the agent hung up on me. Unbelievable! May cancel the whole trip now knowing that Qatar Airways is a HORRIBLE COMPANY.

I have been a loyal Qatar Airways customer for years. My family and I have always chosen Qatar for all our international travel, but this recent experience has made me seriously reconsider. Before purchasing lounge access for my elderly parents, I called Qatar Airways customer service multiple times to confirm which lounge would be appropriate. Sadly, none of the agents could provide a clear answer. They all insisted, “You can buy any lounge access—it doesn’t matter.” Based on that assurance, I purchased the access.

Terrible Experience – Lost My Luggage and No Accountability! I am extremely disappointed with Qatar Airways after my recent flight. Not only did they lose my luggage, but their customer service was unhelpful and dismissive. Despite multiple follow-ups, I was given nothing, still waiting for any update even after 25 days. not even single call back or email.

This is worst customer service experience I ever received and they are very bad and I won't recommend this to anybody. I cannot give less than this rating. I am not getting option to select meal or seats and when called they are not even helping.

Whoever said that Qatar was #1 airline?!? You hesitate between flying Emirates or Qatar Airways? Fly Emirates. Qatar inflight service is as great as Emirates, no doubt. But for the rest, it is a knock-out: the worse customer service ever. We flew Business Class from the USA to South Africa via Doha. On our way back, the flight between Johannesburg to Doha was canceled by Qatar; Qatar put us on an earlier flight with a layover of 10 hours overnight in Doha. No planning on their end to manage this long stay, no message saying where to go to be taken care of, no hotel room booked even though they recognized we were in a « STPC » case (Stopover Paid by Carrier) and, icing on the cake, access to the business lounge denied.

I had a very disappointing experience with this airline. My carry-on was checked in and arrived a full day late. Inside, I had expensive medication that needed to stay cold — it was completely ruined. I also had an expensive face cream that spilled and damaged my clothes, which I had to throw away. When I filed a complaint, they asked for receipts for everything — including items bought in Iran, where most purchases are made in cash. I explained this and even sent what I could, but because the receipts weren’t from U.S. or recognizable systems, they refused to accept them. They only offered $50 for the delay and ignored the actual damage. It felt like they don’t value customers from countries that don’t have strong ties with the U.S. Their customer service was cold and unhelpful. I would never fly with them again and don’t recommend them to anyone traveling internationally.

The airlines canceled my flight without giving a clear reason. I was to fly March 19th and today is April 18th. I have been trying to get refunded on the canceled flight due to their issues. The earliest date they could get me out would have been 3 days from the day they canceled the flight. This would have been too late due to missing the Persian New Celebrations. I have been trying to get refunded and still have not resolved this issue. Their customer support employees tell me they will call me back but never do. They said they will have the refund credited back to my account in 48 hours. That still has not happened and it has been 5 days since I was told that. Trying to get anyone who will do anything to resolve this matter is impossible. I do not suggest anyone to fly with Qatar.

I could I could rate it one star. Worst possible airline. More than 5 hours delays and we’re still not boarding. No type of compensation and all they could offer are chips and cold sandwiches. Never again. Don’t waste your time and money.

I have been traveling Qatar for many years now and I had good experience. But last two years I have been traveling, the food was horrible. My family travelled different times, they were really disappointed too. Not sure what they changed but even trying different meals didn't do good. The experience was not good at all.