Qatar Airways Reviews

I had understood normally Qatar books Onyx airport hotel automatically for over 8h transfers, but this time I was told it is impossible. However, customer service suggested, I could go to Qatar website/my trips and to book a lounge where to stay overnight with my family. I did logged in to "my trips" and reserved an only possible lounge option available.

Couple of days later, when we were doing final travel check-ups, reserving meals etc. I noticed I had booked lounge and meet & greet service for 280€ for inbound flight HKI-DOH-HKT and not to returning flight. This is absurd since transfer time on inbound flight is 2h and most likely we have no time at all to visit any lounge etc. I did as customer service at Qatar told me to do but the website offers no services/hotels/accommodation whatsoever for returning flight, so what he asked me to do was impossible.

Again, I contacted Qatar Airways customer service and spoke with Heather in Doha around 50mins. I was told they cannot do any sleeping etc. arrangements for returning flight, and also that incorrectly reserved meet & greet service could not be refunded. This is absolutely ridiculous that website even offers such platinum service for 2h transfers and equally abysmal that it cannot be cancelled at all.

When I activated the meet & greet + lounge option from "my trips" as instructed by customer rep of Qatar, I naturally assumed it would be from my 9h returning flight. However, it was not even possible to reserve anything for returning flight, and still is. Heather then informed us, there would be some sleeping areas around the airport, but could not explain at all, how close they are to the gates, how do they operate, are they normally full or is there space or can one make a reservation to such a place. Nor she was able to tell us what should we do, in order to secure us place to rest for us and our 6-year-old.

Now I am equally gobsmacked that customer service that operates at Doha airport knows very little, if anything, how airport operates and is also unable to make any recommendations. I was expecting Qatar to suggest, even make reservations, how we should plan our 9h transfer time in Doha. I have a fear, that there is not place/enough room for us to lie down or sleep and our kid will cry in misery.

The airline justifies the rejection with a sentence in the Qatari pre-entry registration form which says "Kindly carry a valid PCR test with validity of 48 hours while travelling. You are exempted from quarantine." Qatar Airways is not interested in the fact that this sentence contradicts the official entry rules valid in June. My reference to the entry regulations for EU nationals mentioned above was also ignored. Qatar airways did not respond to my request to clarify the situation with the Qatar ministry responsible for the entry form. In the meantime, the entry requirements have been changed by the Qatari government. This can possibly help to prevent a disaster like mine in the future. What remains is the unprofessional behavior of Qatar Airways and the violation of the official entry rules by Qatar Airways in June.

When we called back to try to resolve this issue, the customer service representative said their policy 'just changed' however, that if we were in fact told we could receive a full refund once they had a supervisor listen to the call to confirm our story. They said this would take 48 hours. Two days later we called back to figure out the status of our case, if a supervisor had listened to the call, now they said it would take 96 hours. After four days had passed we call again, they said still no one had listened to it. We asked to speak with a supervisor every single time we called, and each time we were denied being able to speak with a supervisor saying there were 'none available', EVER!

We even made sure to call when the Qatar office was open starting at 10 PM our time in the states, and still we were never allowed to speak with a supervisor. One night, they left us on hold for hours for a supervisor, only to have someone who WASN'T a supervisor answer about 3 hours later. Some nights we were told we would receive a call back from a supervisor that evening, so we stayed up until 3.00 - 4.00 AM sometimes waiting for their call, only to have a non supervisor call us back.

This resulted in many nights, trying to get a hold of SOMEONE, ANYONE, who actually knew what they were talking about and could actually help resolve this issue. Nothing. We called almost every night for over a week trying to resolve this issue, only to get the run around from their incompetent customer service representatives each time.

It became very apparent that they truly did just want to steal our money, and don't care at all about their customers. They were fully aware of the long nights and late hours they were keeping us up every night we called because we always made mention of it in attempts to get through to someone quickly to resolve this. Each time with no sympathy for what we were going through.

This airline is full of fraudsters, and their customer service is run by incredibly incompetent people who don't know what they're talking about, and who truly have no ability to help you should something go wrong. The airline would rather steal your money than keep a customer. Please stay away from this airline. They are scammers, They will take your money given the chance. And they will put you through hell with no remorse if you ever have an issue with them. I would never wish this experience upon anyone, and I hope no one has to go through what we went through, only to in the end still have their money stolen after going through hellish weeks of sleep deprivation.

They gave us 1000 Philippines pesos to spend on food, that’s it. No lounge access or hotel access. We had to demand for it. It took us 7 hours, 3 customer service desks and numerous back and forths around the airport to finally get hotel accommodations. We even tried asking for lounge access but they wouldn’t allow us to enter because it was only for first class and business class customers, but the lounge wasn’t even full. Tried asking the supervisor for help and assistance and he said the same thing, no apologies just that it was the only thing they could offer, borderline rude. I would have expected more from the best airline of 2022. This was obviously bad customer service. The least they could have done is made sure their customers were comfortable and accounted for while waiting for a 16-hr delayed flight in a crowded airport.

I asked the customs personnel about the missed flight there and they said if we have missed it the airline will get us in for the next flight because we have to stay for customs and baggage check. And after the check we were directed to take shuttle to domestic airport, with 10 suitcases and 4 children I went to wait for shuttle, we can also see it from the security cameras that airport have in that area for the late luggage, shuttle came after 30 minutes just to find out that we have to wait for another one again for 30 minutes because they couldn't fit us in. With little kids crying for food and tiredness. we took a shuttle and reached the domestic airport, to talk to American Airlines as stated in the boarding pass, the office there was closed, we were all stranded at the airport. I tried calling in American airlines customer service but they didn't had any information about the flight and asked to call Qatar Airways.

I called Qatar Airways customer service at 9:41 pm and they couldn’t provide me the resolution, only the next flight for August 26 with no accommodation because the agent said they can't provide anything except the ticket reissue and it's not their policy to provide further accommodation. I also told them that I have 10 bags with me and 4 young kids, I can't go back and forth with all the luggage and kids. The agent told us to go and check with some American Eagle airline they might help us, but to find out there was no American eagle airline there. We went to Delta Air Lines also to find out about the tickets but they also had another day ticket. My husband was also on another call with the Qatar airways and the agent told him to ask us to go to the Qatar airways international airport booth. There we will find help. Upon asking him again if they will be open there he said “yes, the offices are never closed”.

We waited again for shuttle for another 20-30 minutes. Put all luggage inside and went straight to international airport, took out all the luggage again, luckily we found carts there, placed all luggage again on the carts. Went inside to find out that they are closed too. Again we were all stranded at the airport with no help. My husband decided to come and pick us up from New Jersey to Atlanta since there was no flights going and no help was provided, he arranged for the hotel and car to take us to Sonesta hotel, I have a receipt for that too, we stayed there for night and my husband after 13 hours drive came to pick us up and we reached New Jersey on Friday August 26 7:30 am.

I have all the documentations including receipts for gas, hotel room, rental car, boarding passes, luggage tags. I need a resolution for this ignominy that me and my kids suffered as soon as possible. We were having a great trip until we departed with Qatar Airways for Atlanta. I have send them multiple emails but they haven't responded yet.

Once we returned to the UK we submitted a claim and have been rejected by their insistence that we required a PCR test, Ehteraz etc. We sent substantial proof alongside, videos, screenshots etc, and even links to the MOPH Qatar ministry of health rules, and their own app advice. After batting of emails and ignoring the information, they decided to change the reason and say we were not entitled to any compensation because we did not show our Covid 19 vaccination proof on the app but instead showed a certificate. This is completely ridiculous and untrue. I have queried how they have jumped from one reason to another and no response. Dealing with a particularly unprofessional member by the name of Mohamed **. Absolutely disgusted. We will be leaving reviews on all forums, have contacted watchdog, aviation regulators and sending complaints directly to Qatar via mail. We will also be pursuing with a legal firm. Qatar staff clearly do not understand their own rules.

Do you think who you Are? Who let you change my itinerary to your favorite one just because you don't want to pay on the domestic thicket of American Airlines from Chicago to Dallas? It was not their last step to mess up everything. They changed my online selected seat to their favorite. They lost my luggage tags on the counter, and I told them, "My luggage tags were between your papers and your hasty services that caused this." They found it and gave it back to me. You are entirely wrong if you think this is all they can mess up. All my luggage has been lost. It was unbelievable that I turned back to the DFW airport in Dallas three times, and I talked to their customer service, and they just told me that I should fill out a claim.

After a week, one of them confessed that their cargo system had a disruption for a long time, and there were so many travelers like me who didn't get their luggage. It was awful and pathetic. All the worthy souvenirs have been lost. Finally, I could get them after two weeks and all the tensions. However, it was my worst experience with an airline. Even I didn't have this kind of ex[erince with the worst domestic airlines in the world. I don't know who chose them to be in the world's top ten, but they should be waiting for its KARMA.

On our way back we had a stop in Barcelona - We arrived at the counter 2.5 hours early and attempted to have our luggage checked in. The guy at the counter informed us that we were not allowed to board the flight because Spain was no longer accepting tourists and giving tourist Visas. This was the first time we were hearing anything like this. Mind you, we were already checked in at least 24 hours prior to this and there was no communication provided to us by Qatar. We also were not staying in Barcelona more than 24 hours, as we had a Delta flight booked for the 29th from Barcelona back to Atlanta. They made us wait on the side for almost 2 hours. My husband and I frantically googled if this was true, we had our family in the US checking every source to confirm, I went over to the information desk asking the same question, and we constantly walked over to the counter asking the Qatar rep what was going on and why he was making us wait so long.

Cut to 5 mins before the check-in counter was going to close, a woman told us we need to sign a waiver and they will allow us on the flight. Once signed, they asked for our QR code. I showed mine and my husband was pulling up his. As he was doing this, a man with a beard who I assume was the manager started yelling. He was shouting that they will not let us on this flight and that we were unprepared because this form has been around since 2019 and we should know better and have it ready. 2019 – there was no COVID and my assumption is there was no form like this around.

My husband and I got married in January of 2020 and could not take our honeymoon because of COVID. This was our first trip in the last 2 years so to treat us like we’ve been traveling regularly during COVID and provide false information that this form has been around since 2019 was nothing short of ridiculous. This man continued to yell at my husband, wasting the last 5 mins that we had to possibly get on this flight and then walked away saying the gate is now closed. My husband and I were shocked. It was 10:20pm, probably the last flight going out that night, no place to stay or no one to talk to.

As a result of this “event”, we had to spend an additional $180 for a night's hotel on the main island of Maldives, a $1500 new fare with Air France leaving the next morning from Maldives to Paris, $180 on an extra PCR test (Barcelona did not require it but Paris did), and we also lost $325 for a non-refundable hotel stay in Barcelona.

That was a nightmare itself but the ability to dispute anything with Qatar is almost impossible. They will never come on the phone with you. You have to file a complaint through email and all you'll get is an email response in return and it will only say what they want to hear. They keep emailing me back saying we did not comply with the laws, regulations, and travel requirements and that we were given 20 extra minutes to provide the necessary documents. This is complete false and the only thing I can do is email them back just to receive a generic response in return.

I wasn't planning on leaving a review - I'm already out an extra $2,200 on top of the flight I already had booked but then I saw this airline was voted best this year and I keep hearing about the horror stories that people had to endure from Qatar staff especially in Maldives. I recommend you stay far far away from this airline and if you have to travel them just make sure it is not from the Maldives.

At the Doha airport we went to Qatar Customer Service and imagine, that as a compensation they offered us a meal voucher! We bought expensive tickets because of the layover they offered and then WE ENDED UP WAITING A DAY FOR OUR CONNECTION FLIGHT WITHOUT ANY COMPENSATION WHATSOEVER! This was the worst traveling experience ever.

We then asked for the supervisor, she was flustered, in a rush and used Covid as an excuse to why no pram could be supplied, even though wheelchairs are available and supplied, no assistance for infants??? This now made life difficult for my wife, we now had to figure out how she could get from 1 gate to another at DOHA with a 5 month old infant, 3 year old and 3 carry on baggages. Not only was this an issue, To top it off, my wife had to pull apart the pram at the gate at Melbourne airport, put it into 2 bags whilst a stranger was holding our infant child.

It gets better, my wife landed in Adana/Turkey airport and one of 2 bags she had to put the prams and bassinet in is missing, the top bassinet for the pram is nowhere to be seen, without the bassinet, the pram is useless, she is not happy at all. I've been a very happy Qatar member and advocate of Qatar for a long time, but this time I was not happy at all, no care of a 5 month old infant she now had to carry, a 3 year old to look after and 3 carry on baggages, PUT YOURSELF IN HER SHOES!!!

I've asked other airlines about supplying prams, they did not have an issue. We then asked the attendant if we could put one of the carry on bags into the bottom of the plane to help us with the situation we were in, they asked for about $600 to put a 7 kilo bag into baggage, this is embarrassing if you ask me. I've sent numerous emails about the missing bassinet, I've attached pictures of our pram showing the missing bassinet that goes on top, told them it would definitely be sitting at DOHA airport because the attendant did not put a barcode sticker on the bag or basinet, but guess what, NO ONE has responded to my emails.

Where has customer service, customer care & customer retention gone??? Come on QATAR, you are better than that. I will be going with Qatar July 19 and we are coming back together, if I had my way, I would consider changing airlines, but I can't because I will be coming back with the family, at least she will have me to help this time, FOR FREE!!! Let's hope my experience up and back is a better one

On the way back, the flight was delayed for 2.5 hours. I understand now, that the Kathmandu airport is always a total cluster and that was not the fault of the airlines. To Qatar's credit, they did have staff waiting at the gate to help usher people to connecting overseas flights, given we had less than an hour to disembark then get across the airport, go through security twice, and check in.

My luggage was lost. After waiting over an hour in DFW for the last bags to come out, it was clear my bag was not there. By that time, the Qatar Airlines representative was long gone at the Bag Service counter. So in Tulsa, I filed a report with American Airlines, but, of course, they told me to contact Qatar. The online filing process is cumbersome and my scanned documents weren't in a form their website liked so I spent over an hour trying to complete the form and find new ways to upload the documents. I tried the online messaging only to be told to keep working at trying new ways to upload the documents. I tried calling the number listed and it just rang and rang. I finally got the form completed and of course the last question was, why didn't I contact someone at the airport? Poor service all around.

Qatar Airlines has not upheld four of its Customer Service Commitments, in accordance with the U.S. Department of Transportation requirements.

• Notify customers of changes to their travel itineraries

I'm so sad because I used to love this airline.