Qatar Airways Reviews

The customer service was absolutely abysmal. When I called the customer support line to inquire about my flight details, I was met with a rude and unhelpful representative who seemed disinterested in assisting me. It felt like I was bothering them with my questions.

Worst Airline I have flown, Almost lost a flight at Doha after 9 hrs layover and then gave me the wrong gate. When coming back from Accra I was late for checking my bags and decided to leave my bags with my family in Accra, refused to take me even though I got to the airport more than 1 hour early and put me as no show, but they didn't care. Qatar policy was made to rip their customers off and their staff is trained like that, They are a horrible company. They have trained their staff in Accra to be Nasty and have no empathy, I will never fly qatar airways again even if is free, you have lost a lifelong customer and I hope anyone who reads this will never choose them either!

Qatar Airlines has exceeded my expectations 90% of the time. I strive to run my own business at such a success level. So I fly so many international airlines because my trips are usually multi-city, and I must use flight agencies that can string together multiple destinations all at once. If it were up to me, I'd fly Qatar exclusively, every time. So Just yesterday I was leaving Moscow, Russia coming home to Indonesia, where I live. A hefty man had a medical emergency on the flight, so we diverted to Kuwait rather than fly straight to Qatar, so many people missed their connecting flights. He needed to be evacuated, you see. (I'd like to add that Qatar is so efficient,  that your layovers in Doha will typically only be 2 hours. My 10 experiences laying over in Doha have concluded this). So yes, we all missed our connecting flights in Doha.

My luggage was damaged by Qatar airline, I submitted a claim but the airlines kept playing games by ignoring emails and calls. Very unprofessional and dishonest. In addition, the airplane was very filthy. Seats weren't cleaned and the smell of the carpet was sickening. It's overrated. I flew Saudi Airlines several times before and it's 10x better.

This was by far the worst airline that I have ever flown with. Even after I made it to the original flight at final boarding time by running through the airport (due to Qatar Airways late flight), the staff had already bounced everyone to the "next flight" is what I was told. I asked whether they could accommodate me since I had still arrived by final boarding time but they still said I had to wait for the "next flight" (which, at the time I assumed was merely a few hours later). So first off, I was already irritated since they could have just fit me in and made an exception since I had arrived there while I could visibly see some people in front of me still boarding. But, since I am a pretty easygoing guy I thought I will just get the next flight a few hours later.

I bookeded down to Mumbai, they checked me in. I was at the gate then must be over booked flight so all of the sudden they refuse us to board flight, request for refund. They says customer no show, what a joke, customer service was horrible. If your English not so good then be carefully they will embrace you badly, they all got all together and made a fun of me, I will never ever fly Qatar and advising you please stay away,

This airline does not understand gate delivery of wheelchair. For wheelchair user, airlines of the rest of world does bring their own wheelchair to the gate on arrival. This one would not. Instead of the gate they bring out our own wheelchair to the baggage claim directly. They would not listen to wheelchair’s gate delivery. Their stupid gate agent can not even understand the word Gate Delivery. For wheelchair user, if you have ago spend a plenty of time for connecting flights at DOH, it is going to be a hell!! They do not appreciate that human rights of the disabled. Their inflight service is excellent though.

Worst customer service. Canceled my return flights with notify me.. Took $3469 from me and never confirmed new ticket!! Didn’t care what happen to me in another country!!! Never book with Qatar airline.

This happened in December 2021 when I flew to India with my 12 year old son. This was the worst experience ever. A day before the flight, the flight time changed and after being on hold for almost an hour, no proper response was given. The flight reached late to Doha. They said, "You’ve missed your flight so we will put you on a different flight to New Delhi." We were supposed to go to Ahmedabad. They said, "Your luggage will be available in Ahmedabad." When we reached Delhi, it was utter chaos. Two Qatar employees were collecting everyone’s passport without any justification. I had to get rude to her my passport. They were just collecting passports. Then they lost our luggage. We were told to board the flight to Ahmedabad and that the luggage would be sent there. Nothing was sent. We got our luggage after 100s of calls with no help from them. We had to get help from a friend to get our luggage. I would not recommend this airline.

I am currently stranded at an airport in Phuket trying to get back to the USA. We have been here almost 24 hours. I originally booked my tickets in January and Qatar kept changing the flight itinerary, changing the type of plane and seats, even after we paid for specific seats for the long flight, 3 times this happened and each time we had to pay for new ones. The travel agency Oojo finally called Qatar and sent a voucher for $57 seating arrangement if we fly Qatar within a year. That is highly unlikely.

I recently had the unfortunate experience of dealing with customer service at Qatar Airways company and I must say, it was an absolutely terrible experience. Not only did I have to wait on hold for an excessive amount of time, the representative who eventually answered was rude and unhelpful. They didn't even attempt to comprehend the issue at hand and seemed to rush me off the phone to get rid of me. I left the call feeling undervalued and frustrated. It's a shame that such a large company, with a reputation to uphold, can't treat their customers with more respect and care. Needless to say.

My connecting flight was missed and I was refused for rebooking and my entire amount of connecting flight was deducted as cancelation, I had to buy new ticket of $1513. Since then I have trying to contact Qatar and there is no one available in their corporate office to respond, except one standard reply of sorry of inconvenience from customer care, avoiding the issue of refunding of my connecting flight. Qatar is the Worst Airlines.

Look at all the recent one-star reviews for this airline, they want us to think that they are high-class organization but ultimately they don't care at all about their customers at all. We booked a flight with them in October 2022 departing on March 23rd 2023. They keep changing the times of the flights including changing our outbound flight by 7.5 hours (so that I have to miss an extra half day of work - I'm self-employed so that means less $) and changing our return flight by 4 1/2 hours so that it leaves at 4:00 a.m. in the morning. In addition to this, they want to charge us $39/person/leg simply to be able to reserve our seats so that I can sit together with my children.

I recently took the trip using Qatar airways. It was more than 10 hrs flight. The flight was too small, no legroom, people were top of each other. Seating was small as well. The qatar flights are expensive to begin. It cost you arm and leg, and top of that you have to pay for your seat. Even with paying for seat, it's worse seat. Very uncomfortable. The entertainment section was horrible as well, no choose, old and limited. TV screens was not working either. This airline may gotten awards for service, but not anymore, it is worse airline. The DOHA airport is junk as well, their employee gives you wrong info when you asked them. They have many security check points within the airport. I purchase $10 water and I couldn't even carry it to the flight. The shops rip you off too. I will NEVER fly to this airline in my life now. Done. Bad bad. They deserve no star!

Very bad experience. I would rate Qatar airways worst airline ever. Lousy customer service, December 23rd we were suppose to fly from YUL to DXB via DOH. Our flight was at 9:00 PM. Kept us in the plane till 4:30 AM. Flight cancelled and they announced that we'll collect our luggage and get the info from the counter what will be done then another announcement, "We cannot open the door for the luggage. Will keep them in the plane", after leaving the plane and arriving home at 7:30 AM text message that the departure at 8:00 PM they suppose to have the luggage in the plane, arriving to DXB we received only 2 luggage out of 6, made the claim and we were supposed to receive the luggage next day at our address in DXB. Never happened. No update. Calling their luggage claim no answer, sending emails no response,

I am writing and escalating this matter to you since Qatar Airways is not able to provide resolution of my complaint regarding missing baggage. My self **(booking Ref. **) had travelled along with my daughter, Niya ** and wife Roma ** *(booking Ref. **) from Houston to Doha on 27 Dec 22 via flight # QR 714 and subsequently from Doha to Melbourne, Australia on 29 Dec 22 vide flight # QR 904. At the Houston airport, they were given baggage tags for 6 checked in baggage i.e 2 bags checked in for each. However, upon reaching Melbourne on 29 Dec 22, the baggage with booking reference # ** and tag # (red color medium sized American Gear bag) did not reach Melbourne. I am suffering for no fault of mine but the fault of Qatar Airways. Over last 15 days and there is no proper telecommunication or email communication took place either from customer services department or lost baggage department. Ridiculous service.

We took a round-trip from USA to India. We were 4, as per rules we are allowed for 8 luggage's. Since am traveling along with small kids, we decided to take 5 luggage's each 2 kgs extra. While coming back in Chennai airport, they don't have any separate line even if you have kids. They are not ready to help for weighing the luggage's. The Qatar staff said you need to take the weight or else you need to pay 75$ extra for each luggage. Then you are allowed to take 32 kgs. We explained, "We traveled with the same weight coming from USA you can cross check." She was very rude, she said, "We don't have such details. Pay extra or clear the line." I requested her, we have kids please help to clear. She never listened us, she was gossiping to the next staff that each baggage contains 10 kgs extra. (But that's not true.)

Hell. Do not trust their refund policy. Do not trust their refund voucher policy. The customer call center is just that. A center that customers can call and that's about all you will accomplish. You will be under the impression that all is well when booking your trip through Qatar Airways. You'll see all of these wonderful incentives like ticket flexibility, refund vouchers with 10% added to your fare (taxes included), #1 airline 2022.

Terrible customer service. My luggage was damaged when I arrived at Doha International airport. I tried to submit a claim after my trip and the website told me to contact Qatar Airways directly. I called twice and neither representative said they could and to contact the airport directly. It is impossible to get in contact with someone from my stateside experience. I find it hard to believe there is no further contact to make to see this problem resolved. I would not recommend this airline as they are careless with customers' luggage and do not hold themselves accountable to their faults when a customer is in need of a problem needing solved at the fault of the airline. Do not use them.

Booked a flight on 22 June for a family of 4 for a 15 Dec 2022 trip. Was changed multiple times by Qatar Airways. Then Qatar take it 1 step further, and removed my name from the booking (from a flight of 4 to a flight of 3). Then Qatar added a new flight (SIN - DOHA) for the flight of 3. Been ignoring me since 22 June (initially says will investigate and get back to me, now totally ignoring me). No response, no refund. just flat-out scammed me with their incompetence.

I flew on AA air miles, business class from US to Bangalore, India on June 10, 2022 w/ 3 suitcases (extra fee $200) and returned from Bangalore India to FRA, Germany in business class, again with my 3 suitcases on Sept 12, 2022 on Qatar - AA air miles; this time I was charged at the baggage counter In RS 139,776 = $1,758.00 for 3 suitcases! I was speechless, shocked. I had to fly to family in Germany, could not postpone my flight and so far no one at Qatar has been willing to help. I was sure when I left the baggage counter in Bangalore that there must be a mistake. How is it possible that an airline with the highest rating like Qatar would impose such exorbitant and unexpected fees for 3 suitcases on a business class ticket? I trusted I would be in good hands, but was suddenly and badly disappointed. I'm a retired person with a fixed budget and am not sure how I will be able to pay my debt to the credit card company. Can anyone help?

Warning before Football World Cup: Horrible experience with Qatar Airways – airline violates official entry rules at the expense of passengers. In June 2022 I wanted to fly with Qatar Airways from Perth to Berlin via Doha. Unfortunately I missed my flight QR 901 from Perth to Doha and my connecting flight because Qatar Airways did not let me on board due to a missing PCR test. According to the entry rules of the state of Qatar at this time fully vaccinated EU nationals arriving from a non-red list country (like Australia) were not required to present a PCR test upon entry. Even the travel requirements stated on Qatar Airways website in June 2022 were saying: „Fully vaccinated/recovered GCC residents and EU, UK, and Malaysian Nationals/Residents who hold any of the approved health apps reflecting their immune status: pre-travel RT-PCR test is optional.“ I had met these requirements. Qatar Airways does not deny that either.

Terrible experience with this airline, our domestic flight was late so we arrived at the check-in counter literally one minute after the time check-in gets closed, i.e 59 minutes before the flight time. They refused to check us in sighting "rules are rules even if it's one minute", I asked the higher up manager to intervene but she was even less helpful. My observation was they closed the flight way before the 1 hour window and they were just too lazy to reopen it despite having had enough time to do so. That messed up with our holiday plans and tour bookings and we ended up spending a night in Auckland and catching the next flight. I will never book with Qatar Airways again and do not recommend them to anyone.

Unbelievably horrible experience, we had to change travel plans literally the day after booking our tickets, so we called fully aware that we would likely have to pay a cancellation fee. The woman on the phone assured us that if we cancelled our tickets we could receive a full refund. When we went to cancel shortly thereafter, they would only refund us a partial amount, stealing about $800 from us that wasn't disclosed on the phone with their customer service. PLUS they still charged us a cancellation fee!

For a 5-star airline and to be awarded as the best airline for 2022, I would have expected for more quality service. But instead, I received the worst airline service of my life. We came from Paris, took a 10:25pm flight which got delayed to a 1:45am flight instead. We were suppose to get on a connecting flight via Doha but we missed it by an hour. We landed at Doha around 8:40am only to find out that our flight got moved to 2am the following day. The flight staff initially said it was a midnight flight but when we checked our new boarding passes, it was at 2am. (Obviously the staff was trying to appease us a little bit.) So then we asked how we would be accommodated while waiting for the flight…

Qatar airways and their employees are the worst. They are incredibly rude and are the most unhelpful people. If you like being degraded, not making flights, and have your suitcases stolen, then definitely check them out! They are great at making your airport experience feel as though you are in hell; it’s truly the worst airline and airline workers I’ve ever encountered. Avoid at all costs!!

With 4 children, We left from Karachi to Doha on August 24, flight was delayed for more than 50 minutes. We reached Doha went from security check to the terminal for our connecting flight to Atlanta. Boarding started within few minutes, and the flight was almost 2 hours late for departure. We reached Atlanta around 5:30 and waited in huge line for customs and security check. We waited for our luggage on belt 2 and 4. On belt 4 our luggage started coming but the last bag that came was after 7:55 pm and our connecting flight was for 7:44 pm to LaGuardia airport that already had departed New York that we missed. We already had our boarding passes, confirmation seats and still no one announced our names to check on us for the flight.

We were supposed to fly back from Casablanca 0n 2022/08/18 to Tokyo via Doha and Manila and at 04:00am we received that our flight was canceled for no clear reason, and also they didn’t take any responsibility to arrange any other alternative, the only answer your flight was canceled and we don’t know and we can’t do anything for you very poor feeling, after we had to buy another ticket with other company and after we came back to Japan we contacted Tokyo office, Tokyo office gave us a help service email to contact which we did but the answer was very cold and as I said no responsibility at all for the damage and nightmare they caused for us. At least we had our credit card with us that allowed us to purchase a new ticket, but imagine if somebody who hasn’t the ability to buy another ticket how poor situation he could be in with careless management people, really very upset and sad.

It's been 4 weeks since my flight was delayed etc and I have been trying to get answers from them since. They have been avoiding and every now and then they send an email of that they investigating the case. Which really couldn't take this long!!! I think their service on board and in the airport is tardy. Their site and app fail to work at the best of times and their team investigating my query might as well work for a circus that doesn't take things seriously!!! I highly suggest that you use a more reliable airline rather than Qatar Airways!!! Don't waste your time and energy!!!

She had a 21 hours connection in Doha. The airline didn’t provide with neither with hotel or a lounge access. I ended up buying her a lounge access to what they said that it was a max of 6 hours to get more I had to pay more. Accidentally I got her a lounge access but on her way back (where the connection is only 3 hours). Contacted the airline and they refused to change the date or refund $90 I paid for lounge access so we had to buy another one. Ridiculous service and expectations. Will never fly again with Qatar airlines. Impossible to deal with them.