Qatar Airways Reviews

Qatar Airways’ customer service is wholly incompetent and failed to address my complaint and request for reimbursement for paid for services consisting of additional leg room and aisle seats even though I submitted proof of receipts and payments.

Great airlines but a very frustrating poor website. I'm amazed that a company would spend billions on planes and not be able to create and manage a user friendly website.

This airline is a crooked airline. They are the thief and liar. They keep canceling the flight from Iran to Los Angeles. They don’t want to change the date and they don’t want to refund the money. Do not use this airline.

First time and last time on Qatar Plane returned to Doha because of Nairobi strike. They let us know 3 hours into flight to Nairobi when it was known 6 hours prior to departure. Pilot did not inform us that they would put us up in hotel. One would think they would have first class service when we returned. Instead we had to take another bus and walk a great deal. Then they had us sit and wait. We are now sitting and waiting. Poor food quality. Only positive is the Crew staff. Stay away from this airline.

I am so frustrated with the issue of bags. I arrived from Mumbai to Atlanta on February 9th 2026 via Doha. My flight from Mumbai to Doha was delayed by more than an hour. I could hardly make to the connecting flight. My 2 bags didn't arrive with my flight. They said it should arrive next day which would be 10th. Today is the 12th and I haven't received any kind of email or phone call. Today when I checked online status it says baggage found. I still haven't received the bags. I have all my clothes, etc. in these 2 bags. I am rating this airline one star or zero star. I would never ever fly with Qatar. I have always flew to India with Turkish and never had no issues.

Some personnel at Baggage Handling for Qatar Airways in Doha had opened two luggage out of 4 and had helped themselves to some valuables! Contacted their Customer Service and I was asked to send them an email. Email sent over 7 weeks ago and still awaiting for Qatar to get back to me and provide a resolution. Do not take a chance by taking valuable perfumes etc. in luggage if you fly their line as you may end up without them after landing! I had TSA locks in the luggage but the opened luggage were only closed on one side whereas it was fully engaged before checking in in Washington DC airport. Worst Customer Service at Qatar as you cannot even speak with someone higher than regular reps that answer the call from India!

So let me get this straight… Flight out of Amman to Doha delayed almost three hours. Still believed I had plenty of time for my connector to Bangkok. Never even told at Amman gate that my flight out of Doha had been canceled and rescheduled for 10 hours later. So struggling through 24 plus hours of no sleep I go to counter at Doha and politely ask for options to get on the two other non stop flights before my “new” one. No avail…. But to cheer up my dragging by the rear end soul an employee named Arathi says to use my gate voucher for a free meal at the food court. I believed this airline could at least toss in a free meal for eliminating a day of my life right? Turns out she was a complete ** or liar or evidently worse…. both.

#Lost baggage & mishandling baggage by Qatar Airways - Nairobi //. I have traveled with Qatar Airways flight number 0745 from Doha to Nairobi - Kenya by 04th January. Flight landed 1.35pm on Sunday 04th January 2026. While collecting baggage at destination Nairobi & found that my mentioned baggage has been lost & still no one is giving an update about baggage by Qatar Airways baggage services. Service is very poor, crummy at Qatar airways Nairobi agent called "Menzies Aviation C/o Qatar Airways.

We had tickets from Tehran to Doha on January 5th. The flight from Doha to Toronto had 3.5 hours delay in Doha. All 400 passengers keep in boarding gate area in Doha Airport, it was not a room to seat on the chair, you had to seat on the floor! Due to the delay, we missed our connection flight from Toronto to Ottawa. When we arrived in Toronto, My wife and my daughter were frustrated, and exhausted. I went to Qatar counter, the guy check the list and told me that go to Terminal #1 and your ticket will be with Air Canada. We went there with all luggages and small kid. We stand in line and suddenly they told us that our ticket did not transfer there, we should go back to the other Terminal to talk with Qatar agent.

The worst customer service- rude ground staff. Asked to get out of line for handbag stuff rearrangements, whereas aggregate weight was far below the permissible limit. Supervisor keep on giving policy references when second time our team rn came, they put us on hold and started taking business travelers. The counter was not for business customers.

This is the absolute worst airline masquerading as a frontline company. We flew Elite Business Class, the planes and facilities were dirty, the attendants in business class were very nice but the management abysmal. In July, 2025, we flew Qatar Airlines, Elite Business Class, on a long awaited safari to the Serengeti, Africa. Everything was excellent other than our second leg, Doha to Kilimanjaro. Our attendant was preoccupied and served out breakfast 30 minutes late after ordered. Luckily, I was the only one to eat it, so I was the only one totally down, sick our first day in Africa, unable to join in activities or eat meals the entire day, issues passing late that evening, I will spare the gruesome details.

Qatar Airways charged me $550 for ONE add. checked bag. Just 1 extra bag (27kg) that I asked to purchase. $550. A single bag. Just “pay or don’t fly.” This is extreme price gouging at the airport. Many airlines charge a fraction of this. Do better, u/Qatar airways u/qatarairwaysar.

I recently travelled with Qatar Airways. I was returning from TIA in Kathmandu, Nepal. I had a 40 kg check-in baggage allowance, but only 20 kg in one bag. They checked in my baggage and pushed it through the belt. Then started the most corrupt conversation I ever had in my 25 years of travel experience. They asked me to put my carry-on luggage and backpack/computer bag on this weighing balance. I never had previous experience of weighing a computer bag, but my hand luggage weighed 10 Kg (picture below), which is obviously higher than what could have been allowed.

I’m currently on a Qatar Airways flight, and the experience has been disappointing. One staff member—the lady attending my section—has made the situation especially uncomfortable. The way she has looked at me feels condescending, as if I’m somehow beneath her, and it has left me feeling singled out and discriminated against. Her attitude has been passive-aggressive, and instead of offering help, she’s made even simple interactions stressful. This isn’t what I expect from an airline known for high standards. The lack of professionalism and the way I’ve been made to feel on this flight have turned the experience into a very negative one. I truly hope Qatar Airways addresses issues like this, because passengers deserve to feel respected and comfortable.

They steal your identity, that's all what they do. They force vulnerable customers to send their passport ID, bank credit card pictures by email, putting them in very, very high risk for identity theft!! They don't care about customers, all they care is their couple hundred dollars, so that they don't lose, by putting under risk for identity theft the customers by forcing them to send all the pictures if their most important documents by email!!!! Unethical, greedy company!!! Dangerous.

I was trying to purchase an offer to purchase avios with a 65% bonus. By the time I fetched my credit/debit card to buy I was locked out. I am disappointed because the offer ends by Dec 6, and I'm unable to buy extra avios. This is poor way of offering a promotion by Qatar Airways.

Due to a sudden health issue, I had to cancel my flight at the very last minute. From that point on, Qatar Airways charged an exorbitant amount just to reschedule the ticket. To even request a waiver for the change fee and service charges, I had to follow up countless times. Every time I contacted them, they kept saying 'someone will get back to you in 10 minutes' — but no one ever did. This is by far the most pathetic customer service I have ever experienced. I strongly advise everyone to avoid booking with Qatar Airways. If you absolutely must fly with them, make sure you purchase a fully refundable or flexible ticket. WORST AIRLINE SERVICE EVER.

I booked my flights 9 months in advance and could not choose my seats at that time. When I tried to check in online 10 hours before the flight their website wouldn't let me check in saying the frequent flyer number didn't match. When I went to check in at the airport I was given a middle seat and there was no option to change seats. I realized that their system had a glitch that allowed Qatar to put someone in whatever seat was left over since the system did not allow me to check in. The customer service is appalling and I regret booking with this airline.

We’ve been flying Qatar always since 2020; in 2023/2024 we signed up of privilege club card paying >$700 money to maintain that credit card. I am a gold privileged club member and have been able to maintain that because of the amount I use on my credit card. However, the credit card system is lousy and scheduled my payment for the next day. Customer service would not waive the interest and is refusing to reward me the avios I earned from spending money with them. Not only that, but the inflate experience has become worse. Stewardess are extremely rude, and on my last flight of business class threw the trays in front of me and were so extremely rude to my toddler daughter and I that I cried.? Quality is really declining. We won’t be flying again.

This is the second time, when I book with a child seat and pay extra for the seat in front, even with I check in online, the girl will change my seat and give it for some who have gold member in term I pay for that seat. 2 time happened with me in one month.

I have used Qatar airline many many times almost 2-3 times a year. This year after I bought my ticket I tried to use their app to select seats and pay the fees but my account my locked up for no reason. After trying to contact customer support and email the documents they asked for which I don’t understand why they are asking them for , it has been over 3 days and still no answer or unlock the account. Why they need copy of passport and driver license while they check those at airport. Their customer service is very slow to take care of passengers issues.

Qatar Airways- AWFUL DISHONEST WEBSITE/COMPANY! First time ever (usually fly Emirates) booking with Qatar. On 11/12/25 I booked on "their" website (NOT 3rd party) LAX-AHMD, paid $1932.49 & $1721.49, got confirm # for travel date 1/17-2/16/26. Then I called 866# to get seats, meals, wheelchair for mom. Agent tells me, you don't have confirmed flight, you both are confirmed for waitlist, that's what you paid for. I was shocked. I was told you booked an "expired/waitlist" fare. I said how would I know that? I didn't know that till you (cust service) told me. I said, Qatar website took my dates, took my money and gave me conf #. Cust Rep (Kylie) repeats same thing, you booked expired fare, Then I was told I have to pay for "each" person 600.00 fare difference plus 599.97 re-issue fee. I already paid $3653.98, they want $2399.98 MORE.

I was travelling to New York, in the flight, had experience with crew member. She was very rude. They served mushroom and I am allergic to mushrooms. When I complain, she was claiming it's a paneer. When I said it's not paneer, she was not respectful. I am not flying again with Qatar.

Hello Qatar Airways Support Team, I hope you are doing well. I would like to bring to your attention a concern regarding the seating arrangements provided for my parents during their recent travel with Qatar Airways. They traveled from DFW → Doha → Hyderabad, and both of them are above the age of 50. However, they were assigned seats in the last row (around row 48) on both legs of the journey. As you may know, the seats in the last row are generally less comfortable, have limited reclining, and are located near the galley and lavatories. Because of this, there was constant movement from the cabin crew and other passengers, which made it difficult for them to rest, especially considering the long 16-hour flight duration. Additionally, due to their age, walking all the way to the end of the plane and sitting for such a long period in those seats caused significant discomfort.

We flew Business class from Doha to Miami on Sep 18th. I am a One World Emerald member (Highest level of Loyalty program). Qatar damaged both my checked luggage - was able to fill out the claim form that was approved on Oct 1st. I have sent close 50 plus emails to get the funds into my checking account without any success. Apart from one person from the Airport who was been responsible in responding to my emails - every other member of the Qatar baggage team is pretty useless and unable to provide even the least useful information. I have been provided wrong information multiple times, escalated to management /Customer service and apart from a few AI based emails - stopped responding. The level of services onboard is in contrast to the crappy one we got from baggage claim and the follow up from the folks in HQ. If anyone has been able to get any level of success with emails or ph for Qatar management - please share them.

This airline having no responsibilities to take care of their customer. They took the money and making alliances with other airline and other airlines are not taking responsibility. No proper food and water during 27 hrs journey. Also my bag missed. From Doha to Seattle 2 meals and limited food and water service. After Seattle flight got delayed by 1 hrs also many customer didn’t received bags.

I travel from India, Cochin airport. Ticket counter staff are new employees. Not friendly with customers. They charge people more than 23kg. Even 1 kg over. I pay for 30,000 rupees for few kg. I never travel with Qatar Airways any more.

Very slow and endless refund process, wasting my time to keep calling and escalating. They charge you in a second and refund your money in 90 days. Keeping customers money in their banks for extended time to earn interest.

I’m very upset that despite multiple follow-ups, Qatar Airways hasn’t responded to the tragic death of our dog, Stella, during her checked baggage journey on flight QR763 (Doha to Montreal) on September 5, 2025. Stella arrived cold, with her ear wet from freezing water—showing she was exposed to uncontrolled, harsh temperatures. Her eye was shut, indicating she was likely hit during transport, and the crate wasn’t stable. She was unresponsive despite traveling in an IATA-approved crate with all recommended precautions. This heartbreaking outcome is unacceptable. I expected better care and communication from Qatar Airways and am sharing this publicly in hopes they take immediate responsibility. #QatarAirways #CustomerService #AnimalWelfare

I purchased my ticket 8 months in advance. Upgraded my seats 6 months in advance. Tell me why I was bumped from the seats I paid for? That was just the beginning. Our connecting flight from DOH to JNB was delayed 4+ hours. No food voucher, no communication. Lucky I had free lounge access, but that also was subpar. Customer service is lacking everywhere. I had to pay for 1 night hotel and book a new connection (no compensation because I had a different carrier from JNB to PLZ). I had to submit a dispute with my cc company to get refunded for my seats. I'm still waiting for a delay letter to submit for my travel insurance claim (requested weeks ago). Never book a trip without insurance. I will never take Qatar Airways again. Oh, did I mention boarding at the gate is disorganized and chaotic?