Qatar Airways Reviews

Your service is really bad. I traveled to US and back from Bangalore on economic class. Very bad behaviour from the air hostess. I couldn't get a glass of water or neither I was very hungry all the way to LA.

Pathetic service. If you mistakenly didn't opt for vegetarian food then they make you travel empty stomach and bluntly said, "We don't have vegetarian food. So enjoy." It's really sad that big airline behave like this.

Before you ask for wheelchair in Montreal from Qatar Airlines, please note it is Chaotic, unorganised, callous and unprofessional. My elderly mother on a wheel chair was taking QR 764 flight with my brother on the 2nd of June 2024, we arrived 4 hours earlier with an online check in, we were sent to wait for the wheelchair agent, there were several people waiting and several arriving afterwards but no sign of any agent or whatsoever, after one and a half hour wait I started asking questions, the reply was a spot face, "we are calling you someone" but no hesitation even to pretend calling, literally after 2 and a half hour wait I go to the counter 596 and ask for help, the guy rudely responded the wheelchair service was for all airlines but he would call still no call no sign.

I recently had the unfortunate experience of dealing with the checking crew of Qatar Airways company in Marrakech airport and I must say, it was an absolutely terrible experience. Not only did I have to wait on hold for an excessive amount of time, the manager of crew who name Rachid, was rude and unhelpful. They didn't even attempt to comprehend the issue at hand, and he threatened that he will make me miss my flight if I don’t tip him, I left the Marrakech feeling undervalued and frustrated. It's a shame that such a large company, with a reputation to uphold, can't treat their customers with more respect and care. Needless to say. I certainly will not be flying with them again in the future.

The most horrible airline is Qatar Airways. They do not even have customer service and the free calls get transfer to India. I was trying to travel to Iran on April 17, 2024 with my family and the tense war happened between Iran and Israel exactly around the same time. Even Iran airport got closed for few days. That was my only time available to travel and I had to cancel my tickets and they deducted cancellation fee of 960 dollars plus they did not refund my seat pre purchase for 234 dollars. The customer service always answered me was a guy from India any time I called. I sent complaint email but not even responding to my email to say no to me. Very bad airline. Do not use it and please tell your friends and family too. I wonder a rich ** airline with an ** CEO that does not have idea how to run airline with zero customer service.

I bought a ticket from Qatar Airways to fly from Vancouver to Tehran, it had two stops one in Seattle and one in Doha, the flight from Vancouver to Seattle was delayed and I got to Seattle 10 minutes before departure, the agents said the gate is closed and they can’t let any of 30 people to get on, they didn’t get any information from any of those who missed the flight, they kept saying their nonsense statement that, “You were late, we cooperate with Alaska, they caused this delay and you have to go to Alaska."

I flew from Montreal to Dhaka. One of my luggage didn’t come. After filing a complaint I was given a number to check the status. The local office hardly picks up the phone. Even trying to contact the Qatar Airways official site is a nightmare. At this point, I'm unsure if I will get my luggage back. Compensation for lost luggages should be made higher so the airlines start taking care of passengers' bags.

My recent journey with Qatar Airways from JFK to New Delhi was a disappointment. Despite the airline's reputed top-tier service, my encounter with their ground staff at Delhi airport was unprofessional and marred by glaring inefficiencies. Many passengers, including myself, faced baggage problems, resulting in the distressing situation of having to discard personal belongings, including essential medication for my sick daughter. The names of the staff involved are available should Qatar Airways management wish to take action.

I was impressed by 5 star Qatar airways and it’s highly standard reputation but all this changed today on my flight from Los Angeles to Kuwait Flight # 740 April 27. I’m extremely disappointed with Qatar airways. I was traveling on April 27 and was delayed at LAX for 4 hours and another delayed In Doha for another 8 hours. We were not offered any type of compensation for the extreme delays of the inconvenience. Not only I will never fly on Qatar airways again but also will share my bad experience with all my friends and network that should fly on the Emirates. More efficient and professional.

I travelled with my wife and my infant who was just 11 months old. We were traveling all the way from USA to Sri Lanka. It was a 25 hour journey. SEA to DOH is the longest leg and which is 14+ hours long. We booked seats where the bassinet is accessible as it would be really helpful for a comfortable journey with a kid. But unfortunately due to many reasons (booking website, Incident handling, People behavior) we were not able to use a bassinet. So for 14 crazy hours we had to hold the baby continuously, It was a super frustrating experience and I would rather double check about booking with Qatar again.

We couldn't finish our trip because of their mismanagement, and were sent back to our origin. Spent 52 hours in airplanes and airports. Didn't get our luggages in the origin after waiting for 3 hours. No one reached out to fix the issue afterward. l've called multiple times, every time they say call in 24 hours, no responses yet. The whole trip just left us exhausted, overwhelmed and sick. Will never fly with them again.

We always pick “flexibility to make one change” whenever we book our flights. With multi-city booking, I was able to change flight to a different date with so much time consumed on the website and phone calls to Qatar customer service. But my daughter who booked multi-city with Qatar airway had gone through hell with changing the date. She wasn’t able to change on the website under “manage booking”. This has caused her a lot of stress and anxiety. Please improve your service. Qatar is going downhill…

Qatar airline is always late. Never take off on time. It make is hard for those who have connections flights. I asked them if I would be able to make my other flight , they said “yes, don’t worry." The pilot will make it up in the air, which a lie. I got there late and didn’t get my connection flight. Will never go with Qatar Airways again.

Had a connected flight from Osaka to Amsterdam through Doha. As the stopover duration exceeds 8 hours, I applied for a hotel voucher guaranteed by Qatar Airways. After two reminders got a confirmation from them by email. However on my arrival to Doha, the company refused to provide the hotel room after 90 min of waiting!!! The food on board was also quite mediocre. Definitely not worth it, comparing to the ticket by competitors. 1/10, my last trip using your services.

I booked a business class ticket. It was very expensive. I expected lounge access. Only when I got to the airport did they tell me that I did not have access. It was a con job. Nowhere when I booked a ticket did they reveal that access was not included. Used to think Qatar was good. Now think they are very poor and dishonest.

I had a terrible experience with this airlines today. If you are a non Qatari and if you are being seated with Qatari people then be careful because if in any case of issues the staff will not support us even though I am a gold member. One Qatari lady was forcing me to give my seat to her and in the end due to the disturbances I gave up my window seat. At the moment I left my seat the lady seating near me started shouting that I verbally abused her and during the entire flight the staffs were only supporting her. I gave up my nice seat and had to deal with her shouting and yelling.

I am utterly disappointed and frustrated with my recent experience with Qatar Airways. Their incompetence and disregard for customer satisfaction have left me deeply dissatisfied and vowing never to use their services again. My journey with Qatar Airways involved a Via Rail train leg and connecting flights, and it was nothing short of a nightmare. From the onset, there were glaring issues with my booking, including a critical error in my boarding pass that led to denial of boarding by Via Rail. Despite providing accurate information, Qatar Airways' system generated a pass for the wrong date, causing chaos and inconvenience.

I traveled to India with a granted tourist visa. Once I arrived in India, I was profiled by the immigration immediately without any questions, the officer took my passport, and left his desk. He came back later to bring me to a place to sit and wait. They plugged a device in my phone and it pulled all the messages out of my phone with the keywords "Jesus", "God", and "Christ". Then the immigration officer interrogated me and told me I was there under false pretenses and should not be under a tourist visa and that it should have been a missionary visa. I told him I was only there to visit. I even had a word document with my itinerary and all the places I was going to visit. He told me that I wasn't being specific and asked where I was staying. I gave him my hotel information and confirmation of stay.

Qatar is a terrible airline! They will scam you out of money at every corner. Their customer service is a joke. They convinced me that I needed to pay $1500 to add my middle name to my flight, or they wouldn't allow me on the plane. When I got to the airport, they didn't even put my middle name on the ticket and I didn't have any issues. I also paid $2300 to upgrade our seats to business class from Doha to Montreal. Not even an hour into the flight, the seat reclined on its own, pinching my leg. The seat wouldn't stay up the rest of the 13.5 hour flight.

We had a terrible experience with Qatar Aries as Qatar Airways has contracted American Airlines for flight from Philadelphia to Doha. Being said that, instead of Qatar airplane, our flight was with American Airlines while we deserve the ticket with Qatar Airways. This long flight with these airplane wasn't two nightmare as the airplane seats did not have any space at all for an average person. Who suffered from backache. Also for inbound flight, they changed the policy and didn't let us to take the same items we had from US to Doha's discriminatory regulations?

Like frequent accounts, air service and crew is impeccable and wonderful. No complaints about the hard or soft products onboard. However, their ground service, particularly baggage, completely besmirch their image. They lost my bag at JFK for an entire week, and when I had to waste a day of my own vacation time to go buy some clothes, they then refuse to fully reimburse me and instead I had to chase and jump through hoops to get any compensation offer from them. In the end, they're citing some policy concerning Brazilian residents... when I'm not even from Brazil.

Please read. This has to be the worst airline I’ve ever encountered. I’ve never even had a chance to fly them. They cancelled out flight 30 minutes before boarding from Dulles to New Delhi. No one was at the counter to help us, their customer service line said the wait time was 5 minutes, we spent 2 hrs on the phone. They basically said they’re sorry, moved our flight 3 days, which means we are now missing half of our vacation…Didn’t offer us an upgrade. Also told us that the lounge passes we paid for, we might not be able to use. This airline is horrible and I would try any way possible to use another airline.

They left me without luggage all week. It was a nightmare to get it back after numerous calls and taxis. I had to buy new clothes and they have offered me zero compensation. I been writing Qatar support and got zero help. Just short like non personal generated replies. They certainly do not care about their customers.

Absolutely horrible airline! Our daughter flew this airline from Boston to China via Doha. They claim she caused some type of disturbance on the first flight and would not let her continue on the second flight to China. They sent her to a medical facility of their choosing in Doha for evaluation. That medical facility evaluated her and cleared her fit for travel. Even with that, the airline refused to allow her to continue on the next leg without a medical monitor. This would have cost us more than $5000 extra US and was not even necessary according to the medical facility they sent her to.

The worst airline in my 40 years of flying, it was the first flight and will be the last with Qatar Airways. The Qatar Airways app's shows two cabin carry on baggage per passenger, the boarding staff by the name of Seefa said only one allowed. I could not open the apps at that time and the plane is due to take off, I ended up paying $253 for one carry on with "GATE BAG" marking as a checked in bag. Complaints by email were a waste of time, a month so far with no response. It's a carryon bag scam. BEWARE!

The worst airline service in the world. I booked four tickets, one of them for an infant. When he informed me that there was a special seat for the infant, I was surprised when boarding the plane that there was no seat. When asked about the yacht, one of the employees came. He informed me that he wanted to cancel the special tickets, as I carried the infant for 17 hours. They do not have sufficient experience in the field of passenger service. They do not have any humanity, whether collecting money at any cost or not.

Vacant seat next to me. Because my sister is too sick and her both legs were swollen.. But the check in staff said the seats are full. But I saw a seat next to our row was empty and one seats were occupied by youngsters and they never sleep or used that seats.. So please consider the passengers. Those who are sick and they need a seat near to a vacant seat.. This time I have a very difficult travel.

BEST AIRLINE FOR RICH PEOPLE BUT NOT FOR PERSON WITH SPECIAL NEEDS. By law, allowed to carry a dialysis machine but was denied accusing that no request was received. It was their requirement to fill up a MEDIF form and get an approval before you can carry the machine. I’ve sent it multiple times and reached out with them too but still denied it. I have a small purse but is counted as a hand carry already so we have to put that in my bag. Was asked to go back to the end of the line again and when we reached the agent, we were told that if we want to catch our flight, I need to walk because they ran out of wheelchair.

I am Qatar Air frequent flyer with gold status. I have to case open with Qatar Air in Miami. One damage suitcase and the other happened a year later delay baggage which cost me a lot of time and money. They filed my case in Miami airport and since that it looks they play and no respond to phone calls.

We have 2 toilets flooded under my family feet's with a baby and a toddler, we have to spent the last 3 hours of the trip standing holding our kids in our arms as the flight was full and no other seats available, I contacted the airline and I filed a complaint and attached pictures but no response back from anyone.