Qatar Airways Reviews

I have been traveling Qatar for many years now and I had good experience. But last two years I have been traveling, the food was horrible. My family travelled different times, they were really disappointed too. Not sure what they changed but even trying different meals didn't do good. The experience was not good at all.

Return flight was cancelled in Oct 2024 from COK to Doha. I was flying return in business class. They rebooked in Air India which didn't have flat bed. Later customer service guaranteed full refund on call and cancelled my return ticket. I had to book in a separate flight that has flat bed and traveled back to USA. I have medical problems hence needed a flat bed then. This was informed to Qatar Airways customer service. After multiple follow ups via different channel they refuse to refund my money now. I lost $2000 dollars because of their last minute flight cancellation. Nothing my fault.

They have bad food, always got me wrong food. When I told them I need a chicken and beef and they got me different food like I don’t understand why but they asked me what I need, chicken or beef, they got me different food. It’s not beef or chicken, it’s different food and tv screen is broken and seats are broken and bad customer service and they always be rude, just let y'all know don’t go to Qatar. Everyone is rude and try ask your life story information when you in Qatar airport and outside they don’t like who has ** citizenship and Qatar is bad country, no respect for human and rights, they never give me a meals, nothing else like that I hope.

My wife bought tickets and completed seats assignment via Qatar Airways online app, and received confirmation but no boarding passes were issued. The app told us to get our boarding passes from Dubai airport checkin counter. When we get to the checking counter 3/25/25 at Dubai airport, we were told that we had to pay extra more than USD$420 to keep our seats that were confirmed. This to me is like we are watching my newly purchased TV, then suddenly we are told by the merchant that we have to pay hefty extra to keep our TV. It's a pure rip off that you need to watch out for when you book your flights with Qatar Airways.

Delayed international US flights and without compensation for delays over 12 hours. Contacted the Customer Service (CS) team with two different representatives just become irresponsive in providing the voucher. My wife and I both approach them individually and fail to make any concession.

Qatar Airways recently committed fraud and scam on my cancelled trip ticket refund transaction. This company is a complete bogus entity filled with con artists and liars. Chaos and uncontrolled anarchy is one of their corporate cultures. Stay away from this company. Extremely rude staff/cabin crew during my flight of September 2024. Moreover there are few oversales and cancelled trip compensation refunds that are past due by these liars.

I booked the two-way economy ticket for my parents from Ahmedabad to Miami. I lost my father in US so, I cancelled his and my mother return ticket. I was told that Qatar Airways will not charge for cancellation due to the circumstances. After being patient for about 5 months and after continuous follow up, I was told that We spent about 72% of the total price in one way ticket. Their customer service is a joke and give you all silly excuses. I lost almost 500 USD. They first told me that one way from Ahmedabad to Miami was costlier and then told me that it was economy plus. I checked the fares one way and two way before booking the flight and it was the same. I also bought economy ticket for two way and it was clearly written on the ticket. DO NOT EVER EVER EVER travel with Qatar Airways.

Very bad service. They did not let me board flight from Amritsar to Los Angeles in Feb all because I started taking video of the employee working at Amritsar Airport. Sorry to say no refunds or call back made by them. Thank you Q.

There was a very unpleasant situation during check-in. We had overloaded luggage, during check-in, and in order not to pay for the overload, we were given the choice to distribute the weight. We literally left the check-in, and at the same moment decided to pay for the overload. But the Qatar representative stopped us and asked us to go back to the long line that moving extremely slow. She saw us and did not allow us to return to the check-in desk, saying that we should go back to the line again.

I have been ripped off by the customer service. I bought a business class ticket, and due to my health, I called to change the flight. The customer service representative told me that it would be too expensive to change the date and that I would be better off canceling the flight to get a refund. I asked how much I would get back, and he said I would receive whatever amount I paid minus a deduction of $289.00. I agreed to cancel the ticket, but then I saw the refund was only $69.00. My question is, who can cancel their business class ticket for just $69.00 when it cost nearly $6,000.00? The customer Service Rep misguided me. I have been calling back and forth for 2 months, but because they gave me a refund of 69.00, they said they couldn't help me.

I enjoyed the flights itself but I got the credit card and signed up so I would have lounge access and the experience was not good. My husband and I were flying all day and went to relax at the lounge where it was over full. No places to sit so out. On exhaustion we sit in the far corner on the floor. Where we got informed we can’t do that. I then expressed there are no places to sit. He then told me to, "'Go the desk to see about upgrading you to another area". The guy at the front desk was rude and super unhelpful. He pretty much said, "You’re out of luck". This was my first time using the lounge and was super excited for it. Horrible. Don’t waste your time getting the card.

Worst airline in industry, customer services quality can observe from checked in counter, I paid top dollar from Atlanta to Ahmedabad and they are so crazy that they don’t allow backpacks with hand bags only 7 kg total. They Audits twice one at checked in counter and 2 times before you board plane. I never recommend any one to use this bogus airline. I recommend Turkey airlines is best in service and handbag allowance. Currently direct flights monopoly of this airline. We are waiting for Etihad or other airlines to start from Atlanta to Ahmedabad. Delta crazy blocking others to keep their monopoly also. I prefer always Turkey airlines. First time I tried but they failed.

First and now last time I will ever use this airline -- I strongly suggest to others you avoid them as well. In summary, they canceled my flight home with zero warning and zero help rescheduling to actually get home, they cost me a hotel reservation fee, their staff stole a $300 pair of motorcycle gloves out of my checked luggage, and the worst part of all is they absolutely refuse to even communicate about these issues. I write this because I am finally sick of being blown off and ignored by this terrible company.

Qatar Airways' Appalling Customer Service - A Disgrace to Their Reputation. I am beyond disappointed with Qatar Airways' utter lack of professionalism, care, and basic customer service, especially their airport staff in Nairobi. The entire ordeal my family and I endured highlights gross negligence, incompetence, and a complete disregard for customer support.

Qatar Airways is a rip off.. My mother and nephew bought a ticket and for a medical emergency they couldn’t travel so they cancelled the ticket. My mother paid $1120 for both of them and they only refunded $167 which is straight up high way robbery as you can see in the pictures below what she paid and what QATAR AIRWAYS refunded back to her. My whole family uses QATAR AIRWAYS but not anymore. We are like over 500 family members. I’m going to ask all them to leave a review.

I purchased a business class with Qatar Airlines and had to cancel my trip due to middle turmoil and they told me, I could change my ticket to an open ticket and I can use it within a year, the only thing I had to do was to pay the fare difference. When I checked online the fair was about a $1000 lower, but when I tried to rebook my flight, not only that they were not going to honor the new price since it was lower (they said online price is lower but booking price is even $100 higher) then I was told that I had to pay $800 for rebooking fee (not an small change). I liked this airline, if you don't make any changes, otherwise they will get you as much as they can. Then I tried to cancel and get a refund. Guess what, the cancelation fee is $1000 then a ticket that would of cost me $4700 today, I had to pay over $7000. Just wanted to tell you about my experience with this airline.

I booked my flight with Qatar Airways in 2022 from Miami USA but for some reason I had to delay my trip. When I called support they gave me an option to either refund or take a voucher which I opted to go for a voucher. They issued me a voucher for two years. You have up to two year to use the voucher from its date of issue*. But when I tried to book my ticket and use the voucher it stated that voucher was only valid for one year. Now again if you want refund then it will -10% of you total value. Now at this point I was sick and tired of going back and forth with them and I said ok, you can deduct 10% of total value and refund the rest. They gave me ref # **.

To whomever concern my flight to Dubai 12/26 was only saved because I got extra room for my legs to stretch out. Seats weren't accommodating for a larger frame person with price over $1154, never again ☹️.

Several bad things happened and I spoke to my Qatar Airways representatives, but they referred me to a customer service email that took several weeks to respond: First, I booked comfort for about $70 extra. Then I booked a private seat for $62 extra. When I got to the departure desk, they changed my seat from 22a to 15 in the boarding and told me that it was a mistake by Qatar Airways and that by contacting this email they would refund the extra money. Also, the onboard service was normal, same to others, no it’s a fraud to pay more for better service. Second, one of my bags arrived broken. I attached photos of the booking and the bag. But their email response was that you will not get a refund for the extra services and they are free to do whatever they want (I have their email). One of the worst experiences.

Hi All, I am trying to be sincere in my view of both on board and airport staff dealings with passengers. I have travelled from Cochin to RDU international airport in North Carolina, USA. The onboard staff kept us comfortable to the extent possible with their nature and meals. This is not what you experience at the Cochin airport! The staff deserve no place in customer satisfaction. They are waiting to jump on you with their rogue nature to squeeze revenue to their employers, Qatar airlines. Trying to nab you for every bit of chances. Money..money and money is all what they are focusing giving no room for genuine reasons. They have charged every passengers for the cabin baggages exorbitantly. Many of them carrying life saving medicines needed to be used during long haul connection flights. For this reason, I do not recommend Qatar Airways specifically operating from Cochin airport.

I had booked a flight from Mumbai to Boston for myself and my wife. I had booked literally 2 months ago. When we had a situation, so had to change plans. So we decided to get travel credits. They had applied some-kind of processing fees. After some time I decided to encash my travel credits, as my travel plans were not possible within one year from that. They still apply another fees as cancellation.

On Nov 25th around 6:30 pm my sister (she was next to me) called customer service to change my flight because I received an email regarding my flight has been changed to another time and gave me an option to refund or change the flight. Calling the customer service to help me through that. I talked to the lady Aswajhy. Unfortunately, she not even helped me but also she confirmed my flight on her own decision however she was told that since she didn't change the flight don't make any changes. When I went to explore my options on my own I checked the website and I saw that my flight which was pending, changed to confirmed. My sister and I immediately called to fix it but the new agent (Fardeen) indirectly called my sister liar.

This morning I was a passenger from Cochin/Doha/San Francisco/Phoenix by Qatar Airways and American flight from Cochin to Doha boarded and landed in Doha international airport. As usual the aero bridge system was not there. They transferred passengers by bus almost 400 to 500 passengers from different countries. They can hardly walk to the escalator. They have a special security check for all arriving passengers. It’s like one thousand people coming to a a murky place. Who gave this airline five stars review? They treat the passengers same like slaves. This is my 4th security check. Removed belt laptop and underwear. Have no idea why public choose this types of below average behavior. Moreover they have not enough toilet to accommodate the passengers. I tried 3 places and no hope. People must think twice before they make decisions to travel Qatar Airways and Doha during morning hours.

I took flight QR 1380 from Algeria to qatar. The flight was delayed for 4 hours. The food was bad. Screen not working. Staff so rude and unfriendly and unprofessional with dealing with delays. People were angry of the delays and all what the staff was doing nothing. even no snacks offered until 2 hours of delay. Too much hot. Most of the food trays were bad.

I am deeply disappointed with my experience with this airline and will never book with them again. I booked a flight on September 17 with a return date of November 9. Without any explanation, my return ticket was canceled. The only alternative date they offered was December 1, which is utterly unacceptable. The refund they proposed would not cover the cost of a return ticket with another airline.

I booked a flight with Qatar Airways for the first time, and I will never make that mistake again! 1) Booking was a bit frustrating, because you cannot view available seats on their site, prior to paying (most airlines let you view available seats before paying). I wanted to make sure window seats were available at no extra charge, but it was not possible to check before paying.

Pointless call centre, non existent customer service. Qatar Airways has built impressive infrastructure and fleet, but it becomes pointless if their customer care is hopeless as it is now. In other words, it is fine as long as you buy their service at their asking price and have no circumstance (including by Qatar airways!) where you need to ask for their support. In short it is what I call a 'quer sera sera, no guarantee' airline.

They are in wrong business. Worst, unreliable unresponsive rude customer service. They don’t care about customers only thinking of own pocket. They change connection flight time and layover changed from 4 hours to 24 hours. They refused to provide accommodation in connection airport in rude way.

On October 18, 2024 I was charged $317 us dollar at Nairobi airport for extra 5Kg extra handbag weight. The agent refused to let me adjust weight, refused to accept cash, debut card or credit card. The agent connected me to a Somalian agent to pay in Kenyan currency and charged $67 for doing the transaction. I have claimed to get refunded and no solution until I write this review. One of my luggage was damaged when it arrived at San Francisco airport. Such acts will damage the reputation of Qatar airlines.

Horrible racist staff, they did not let us pray nor use our $40 inflatable that we used on the American Airlines. They broke our bags and never reimbursed us for it, and they lost them FOR 8 DAYS OF OUR TRIP AND only reimbursed $150.