Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
ConsumerAffairs has collected 371 reviews and 1,069 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,354,002 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 18, 2023
The customer service was absolutely abysmal. When I called the customer support line to inquire about my flight details, I was met with a rude and unhelpful representative who seemed disinterested in assisting me. It felt like I was bothering them with my questions.
Reviewed July 25, 2023
Worst Airline I have flown, Almost lost a flight at Doha after 9 hrs layover and then gave me the wrong gate. When coming back from Accra I was late for checking my bags and decided to leave my bags with my family in Accra, refused to take me even though I got to the airport more than 1 hour early and put me as no show, but they didn't care. Qatar policy was made to rip their customers off and their staff is trained like that, They are a horrible company. They have trained their staff in Accra to be Nasty and have no empathy, I will never fly qatar airways again even if is free, you have lost a lifelong customer and I hope anyone who reads this will never choose them either!
Reviewed July 20, 2023
Qatar Airlines has exceeded my expectations 90% of the time. I strive to run my own business at such a success level. So I fly so many international airlines because my trips are usually multi-city, and I must use flight agencies that can string together multiple destinations all at once. If it were up to me, I'd fly Qatar exclusively, every time. So Just yesterday I was leaving Moscow, Russia coming home to Indonesia, where I live. A hefty man had a medical emergency on the flight, so we diverted to Kuwait rather than fly straight to Qatar, so many people missed their connecting flights. He needed to be evacuated, you see. (I'd like to add that Qatar is so efficient, that your layovers in Doha will typically only be 2 hours. My 10 experiences laying over in Doha have concluded this). So yes, we all missed our connecting flights in Doha.
I asked where the temperedic part of the flooring was so I could lay down while waiting. More laughter, and a ticket was produced. I was seated at the very front of the plane this time, but the surprise had yet to be revealed...
Flight time comes, and the agent bumped me to first class. Wow! I could never afford that on my own, but i soaked up all 9 hours of that experience. You know who did not get bumped up to first class? All the people who were in the queue with me, making a fuss. I saw them all back in economy, because they were all on their way to Bali with me. So I suppose the moral of the story is, you get what you give--- and Qatar has given me 10 excellent flights, with only one being uncomfortable. As I said in the beginning, 90% awesome. 4.5* all the way!!!
Reviewed July 14, 2023
My luggage was damaged by Qatar airline, I submitted a claim but the airlines kept playing games by ignoring emails and calls. Very unprofessional and dishonest. In addition, the airplane was very filthy. Seats weren't cleaned and the smell of the carpet was sickening. It's overrated. I flew Saudi Airlines several times before and it's 10x better.
Reviewed July 12, 2023
This was by far the worst airline that I have ever flown with. Even after I made it to the original flight at final boarding time by running through the airport (due to Qatar Airways late flight), the staff had already bounced everyone to the "next flight" is what I was told. I asked whether they could accommodate me since I had still arrived by final boarding time but they still said I had to wait for the "next flight" (which, at the time I assumed was merely a few hours later). So first off, I was already irritated since they could have just fit me in and made an exception since I had arrived there while I could visibly see some people in front of me still boarding. But, since I am a pretty easygoing guy I thought I will just get the next flight a few hours later.
Only later when I went to the next counter was I told the delay was a day! Yeah, a full 24 hours later so I was basically stuck at the airport this whole time and they could not even accommodate me in one of their lounges. If I knew the delay would have been so long, I would have argued with the staff more at the check-in gate instead of being polite. To top it all off, I was compensated with nothing! No flight credits or anything even after I filed a polite and formal complaint.
Do not fly this airline! I almost never leave reviews for anything, but this was the worst airline experience I have ever had so I felt compelled to write a review so that future customers like yourself can avoid my experience and have a more pleasant one. Take your money elsewhere (which really should not be too hard since this terrible airline is expensive anyways and there are plenty of better ones like Singapore Air).
Reviewed June 3, 2023
I bookeded down to Mumbai, they checked me in. I was at the gate then must be over booked flight so all of the sudden they refuse us to board flight, request for refund. They says customer no show, what a joke, customer service was horrible. If your English not so good then be carefully they will embrace you badly, they all got all together and made a fun of me, I will never ever fly Qatar and advising you please stay away,
Reviewed May 11, 2023
This airline does not understand gate delivery of wheelchair. For wheelchair user, airlines of the rest of world does bring their own wheelchair to the gate on arrival. This one would not. Instead of the gate they bring out our own wheelchair to the baggage claim directly. They would not listen to wheelchair’s gate delivery. Their stupid gate agent can not even understand the word Gate Delivery. For wheelchair user, if you have ago spend a plenty of time for connecting flights at DOH, it is going to be a hell!! They do not appreciate that human rights of the disabled. Their inflight service is excellent though.
Reviewed May 6, 2023
Worst customer service. Canceled my return flights with notify me.. Took $3469 from me and never confirmed new ticket!! Didn’t care what happen to me in another country!!! Never book with Qatar airline.
Reviewed May 5, 2023
This happened in December 2021 when I flew to India with my 12 year old son. This was the worst experience ever. A day before the flight, the flight time changed and after being on hold for almost an hour, no proper response was given. The flight reached late to Doha. They said, "You’ve missed your flight so we will put you on a different flight to New Delhi." We were supposed to go to Ahmedabad. They said, "Your luggage will be available in Ahmedabad." When we reached Delhi, it was utter chaos. Two Qatar employees were collecting everyone’s passport without any justification. I had to get rude to her my passport. They were just collecting passports. Then they lost our luggage. We were told to board the flight to Ahmedabad and that the luggage would be sent there. Nothing was sent. We got our luggage after 100s of calls with no help from them. We had to get help from a friend to get our luggage. I would not recommend this airline.
Reviewed April 20, 2023
I am currently stranded at an airport in Phuket trying to get back to the USA. We have been here almost 24 hours. I originally booked my tickets in January and Qatar kept changing the flight itinerary, changing the type of plane and seats, even after we paid for specific seats for the long flight, 3 times this happened and each time we had to pay for new ones. The travel agency Oojo finally called Qatar and sent a voucher for $57 seating arrangement if we fly Qatar within a year. That is highly unlikely.
We flew in from Bangkok on AsiaAirways and the plane was late to Phuket, we ran to get on our Qatar plane and they had just closed the boarding gates and said the plane was scheduled to leave in 10 minutes and we couldn't board. So we missed all 3 of our planes to get home. Qatar desk people told us there was nothing they could do and to call Qatar. When I called Qatar they told me to call Oojo travel agency, whom we booked through. Qatar offered a plane home for $4,000 each passenger. I obviously declined as that is absurd. Then Oojo said this was Qatar that i needed to talk to, but they found me a flight with Qatar for $13,000!!!! Absolutely not an option!! So we finally found a flight out of here from another airline, not Qatar, but have to spend a day sitting here before our plane leaves.
The other airline price was much more reasonable, one quarter of what Qatar could offer, and we found the booking ourselves fairly easily. I was offered a partial refund of our tickets through Oojo of less than $100. Unbelievable. This is the worst experience I have ever had with flying and both companies just blame each other. Oojo told me that it was all on Qatar and the other airline for being late for changing things and nobody helping or compensating us for this horrible experience
Reviewed April 1, 2023
I recently had the unfortunate experience of dealing with customer service at Qatar Airways company and I must say, it was an absolutely terrible experience. Not only did I have to wait on hold for an excessive amount of time, the representative who eventually answered was rude and unhelpful. They didn't even attempt to comprehend the issue at hand and seemed to rush me off the phone to get rid of me. I left the call feeling undervalued and frustrated. It's a shame that such a large company, with a reputation to uphold, can't treat their customers with more respect and care. Needless to say.
Even at the Doha airport, I tried to get support. Despite my attempts to explain my situation and ask for their assistance, they were unhelpful and refused to offer me any solutions. They simply ignored me and continued with their work. Overall, I was extremely disappointed with the customer service I received from Qr. It's frustrating to feel like your concerns are being brushed aside, and it made my travel experience much more stressful than it needed to be. I certainly will not be flying with them again in the future.
Reviewed March 19, 2023
My connecting flight was missed and I was refused for rebooking and my entire amount of connecting flight was deducted as cancelation, I had to buy new ticket of $1513. Since then I have trying to contact Qatar and there is no one available in their corporate office to respond, except one standard reply of sorry of inconvenience from customer care, avoiding the issue of refunding of my connecting flight. Qatar is the Worst Airlines.
Reviewed March 13, 2023
Look at all the recent one-star reviews for this airline, they want us to think that they are high-class organization but ultimately they don't care at all about their customers at all. We booked a flight with them in October 2022 departing on March 23rd 2023. They keep changing the times of the flights including changing our outbound flight by 7.5 hours (so that I have to miss an extra half day of work - I'm self-employed so that means less $) and changing our return flight by 4 1/2 hours so that it leaves at 4:00 a.m. in the morning. In addition to this, they want to charge us $39/person/leg simply to be able to reserve our seats so that I can sit together with my children.
I realize that airlines have operational issues and sometimes need to change flights but changing them by a total of 12 hours between our two flights is pretty extreme so I contacted their customer service and just asked them to at least waive these seat reservation fees because of all the inconvenience and extra cost that they have made us incur (I estimated it to be around $1,500 based on the work that I'm missing and the extra $400 that we will need to pay for a hotel at Doha airport because we now have a 10-hour layover instead of a 3-hour layover).
A customer service representative called me back the next day, but since then it's been all corporate double talk where they tell me they're going to get back to me and never do. It's been 2 weeks now and I'm pretty sure they're never going to get back to us. In addition to this, part of our trip to Nepal is a mission trip where we will be bringing over 200 lb of donated clothes to two orphanages. Both my wife and I sent them an email asking them to waive the baggage fees for one or two bags so that we could bring extra clothes to these needy orphans (each of my family members is already giving up our second bag to take the first 200 pounds and clothes, but we still have more to bring).
Once again, all we got was the corporate run around with one department telling us we had to call another and no one interested in actually helping out. Lufthansa was gracious enough to waive the baggage fees for 4 additional fees when we went in 2018, so I guess that tells you who cares about their customers and about people in need in general - it's definitely not Qatar airways as all they care about is giving you lame, nonsensical excuses and shining you on. Definitely stay away from this airline if you have any choice at all which is what I will be doing in the future.
Reviewed March 8, 2023
I recently took the trip using Qatar airways. It was more than 10 hrs flight. The flight was too small, no legroom, people were top of each other. Seating was small as well. The qatar flights are expensive to begin. It cost you arm and leg, and top of that you have to pay for your seat. Even with paying for seat, it's worse seat. Very uncomfortable. The entertainment section was horrible as well, no choose, old and limited. TV screens was not working either. This airline may gotten awards for service, but not anymore, it is worse airline. The DOHA airport is junk as well, their employee gives you wrong info when you asked them. They have many security check points within the airport. I purchase $10 water and I couldn't even carry it to the flight. The shops rip you off too. I will NEVER fly to this airline in my life now. Done. Bad bad. They deserve no star!
Reviewed Jan. 28, 2023
Very bad experience. I would rate Qatar airways worst airline ever. Lousy customer service, December 23rd we were suppose to fly from YUL to DXB via DOH. Our flight was at 9:00 PM. Kept us in the plane till 4:30 AM. Flight cancelled and they announced that we'll collect our luggage and get the info from the counter what will be done then another announcement, "We cannot open the door for the luggage. Will keep them in the plane", after leaving the plane and arriving home at 7:30 AM text message that the departure at 8:00 PM they suppose to have the luggage in the plane, arriving to DXB we received only 2 luggage out of 6, made the claim and we were supposed to receive the luggage next day at our address in DXB. Never happened. No update. Calling their luggage claim no answer, sending emails no response,
Went to the airport couple days later. Found one of the luggages in the room. Don't know why they kept it there. Plus the lousy attitude of the employees and the lack of customer service, 2 days later received one bag and 3 days later received the 5th one, after sending them several emails and letting them know that I'm flying back home to YUL on January 10th they delivered the last luggage to my address in DXB on January 13th, they promised of compensation because of the delay which I never got, I've been asking to deliver my luggage to YUL. No response, compensation for the delay no answer. I don't recommend Qatar airways. Stay away from this terrible airline.
Reviewed Jan. 10, 2023
I am writing and escalating this matter to you since Qatar Airways is not able to provide resolution of my complaint regarding missing baggage. My self **(booking Ref. **) had travelled along with my daughter, Niya ** and wife Roma ** *(booking Ref. **) from Houston to Doha on 27 Dec 22 via flight # QR 714 and subsequently from Doha to Melbourne, Australia on 29 Dec 22 vide flight # QR 904. At the Houston airport, they were given baggage tags for 6 checked in baggage i.e 2 bags checked in for each. However, upon reaching Melbourne on 29 Dec 22, the baggage with booking reference # ** and tag # (red color medium sized American Gear bag) did not reach Melbourne. I am suffering for no fault of mine but the fault of Qatar Airways. Over last 15 days and there is no proper telecommunication or email communication took place either from customer services department or lost baggage department. Ridiculous service.
Reviewed Jan. 6, 2023
We took a round-trip from USA to India. We were 4, as per rules we are allowed for 8 luggage's. Since am traveling along with small kids, we decided to take 5 luggage's each 2 kgs extra. While coming back in Chennai airport, they don't have any separate line even if you have kids. They are not ready to help for weighing the luggage's. The Qatar staff said you need to take the weight or else you need to pay 75$ extra for each luggage. Then you are allowed to take 32 kgs. We explained, "We traveled with the same weight coming from USA you can cross check." She was very rude, she said, "We don't have such details. Pay extra or clear the line." I requested her, we have kids please help to clear. She never listened us, she was gossiping to the next staff that each baggage contains 10 kgs extra. (But that's not true.)
I told her am going to make this as video and put it in social media, she immediately threatened me that, she will call the police. She was telling to some staff members to call the police. My daughters started to cry a-lot. To console my daughters, We came out from the line, we took of some stuffs and boarded. And the second complaint is two weeks before we changed food menu. they simply said it is not reflecting here. we are helpless. We traveled in many airways, this is the worst one we ever seen, Never ever choose Qatar Airways.
Reviewed Jan. 4, 2023
Hell. Do not trust their refund policy. Do not trust their refund voucher policy. The customer call center is just that. A center that customers can call and that's about all you will accomplish. You will be under the impression that all is well when booking your trip through Qatar Airways. You'll see all of these wonderful incentives like ticket flexibility, refund vouchers with 10% added to your fare (taxes included), #1 airline 2022.
It's a trap. This airline is selling tickets to customer service purgatory and you will question what type of past life karma you are paying off because you decided to fly with the oryx. Each agent will tell you a different set of rules than the other. You will be hung up on repeatedly. There will be no callbacks. They will delay responses despite the time sensitive nature of booking airline tickets. They will give you ambiguous response times and never follow through.
DO NOT, I REPEAT, DO NOT FLY WITH QATAR AIRWAYS!!!! All of these airlines have lost all sense of character and ethics and I believe the golden age of travel has long gone. This one... no doubt reports directly to satan and I wouldn't be surprised if they shared a bed. I used to book directly from the airlines because you were guaranteed better customer care but now I'm booking with all of the bargain sites because there is absolutely no advantage with booking through the airlines.
Stay away from Qatar Airways!!! I have been fighting for 13 days to find out the value of a refund and they have not sent an email confirmation nor communicated the value of the return. They will not give me the information. They refuse to and there is nothing you can do about it. Once they have your money it's theirs and you won't have any control of how you manage it. You will be at their mercy as they tether themselves to your soul and drain you from what joy you had in your life. That is not an Oryx if you look closely you can see that it is a demon smiling at you like venom from Spiderman. Feeding on your life force until there is nothing left and it moves onto the next host. You have been thoroughly warned.
Reviewed Dec. 3, 2022
Terrible customer service. My luggage was damaged when I arrived at Doha International airport. I tried to submit a claim after my trip and the website told me to contact Qatar Airways directly. I called twice and neither representative said they could and to contact the airport directly. It is impossible to get in contact with someone from my stateside experience. I find it hard to believe there is no further contact to make to see this problem resolved. I would not recommend this airline as they are careless with customers' luggage and do not hold themselves accountable to their faults when a customer is in need of a problem needing solved at the fault of the airline. Do not use them.
Reviewed Oct. 24, 2022
Booked a flight on 22 June for a family of 4 for a 15 Dec 2022 trip. Was changed multiple times by Qatar Airways. Then Qatar take it 1 step further, and removed my name from the booking (from a flight of 4 to a flight of 3). Then Qatar added a new flight (SIN - DOHA) for the flight of 3. Been ignoring me since 22 June (initially says will investigate and get back to me, now totally ignoring me). No response, no refund. just flat-out scammed me with their incompetence.
Reviewed Oct. 17, 2022
I flew on AA air miles, business class from US to Bangalore, India on June 10, 2022 w/ 3 suitcases (extra fee $200) and returned from Bangalore India to FRA, Germany in business class, again with my 3 suitcases on Sept 12, 2022 on Qatar - AA air miles; this time I was charged at the baggage counter In RS 139,776 = $1,758.00 for 3 suitcases! I was speechless, shocked. I had to fly to family in Germany, could not postpone my flight and so far no one at Qatar has been willing to help. I was sure when I left the baggage counter in Bangalore that there must be a mistake. How is it possible that an airline with the highest rating like Qatar would impose such exorbitant and unexpected fees for 3 suitcases on a business class ticket? I trusted I would be in good hands, but was suddenly and badly disappointed. I'm a retired person with a fixed budget and am not sure how I will be able to pay my debt to the credit card company. Can anyone help?
Reviewed Oct. 8, 2022
Warning before Football World Cup: Horrible experience with Qatar Airways – airline violates official entry rules at the expense of passengers. In June 2022 I wanted to fly with Qatar Airways from Perth to Berlin via Doha. Unfortunately I missed my flight QR 901 from Perth to Doha and my connecting flight because Qatar Airways did not let me on board due to a missing PCR test. According to the entry rules of the state of Qatar at this time fully vaccinated EU nationals arriving from a non-red list country (like Australia) were not required to present a PCR test upon entry. Even the travel requirements stated on Qatar Airways website in June 2022 were saying: „Fully vaccinated/recovered GCC residents and EU, UK, and Malaysian Nationals/Residents who hold any of the approved health apps reflecting their immune status: pre-travel RT-PCR test is optional.“ I had met these requirements. Qatar Airways does not deny that either.
The airline justifies the rejection with a sentence in the Qatari pre-entry registration form which says "Kindly carry a valid PCR test with validity of 48 hours while travelling. You are exempted from quarantine." Qatar Airways is not interested in the fact that this sentence contradicts the official entry rules valid in June. My reference to the entry regulations for EU nationals mentioned above was also ignored. Qatar airways did not respond to my request to clarify the situation with the Qatar ministry responsible for the entry form. In the meantime, the entry requirements have been changed by the Qatari government. This can possibly help to prevent a disaster like mine in the future. What remains is the unprofessional behavior of Qatar Airways and the violation of the official entry rules by Qatar Airways in June.
Reviewed Oct. 6, 2022
Terrible experience with this airline, our domestic flight was late so we arrived at the check-in counter literally one minute after the time check-in gets closed, i.e 59 minutes before the flight time. They refused to check us in sighting "rules are rules even if it's one minute", I asked the higher up manager to intervene but she was even less helpful. My observation was they closed the flight way before the 1 hour window and they were just too lazy to reopen it despite having had enough time to do so. That messed up with our holiday plans and tour bookings and we ended up spending a night in Auckland and catching the next flight. I will never book with Qatar Airways again and do not recommend them to anyone.
Reviewed Sept. 30, 2022
Unbelievably horrible experience, we had to change travel plans literally the day after booking our tickets, so we called fully aware that we would likely have to pay a cancellation fee. The woman on the phone assured us that if we cancelled our tickets we could receive a full refund. When we went to cancel shortly thereafter, they would only refund us a partial amount, stealing about $800 from us that wasn't disclosed on the phone with their customer service. PLUS they still charged us a cancellation fee!
When we called back to try to resolve this issue, the customer service representative said their policy 'just changed' however, that if we were in fact told we could receive a full refund once they had a supervisor listen to the call to confirm our story. They said this would take 48 hours. Two days later we called back to figure out the status of our case, if a supervisor had listened to the call, now they said it would take 96 hours. After four days had passed we call again, they said still no one had listened to it. We asked to speak with a supervisor every single time we called, and each time we were denied being able to speak with a supervisor saying there were 'none available', EVER!
We even made sure to call when the Qatar office was open starting at 10 PM our time in the states, and still we were never allowed to speak with a supervisor. One night, they left us on hold for hours for a supervisor, only to have someone who WASN'T a supervisor answer about 3 hours later. Some nights we were told we would receive a call back from a supervisor that evening, so we stayed up until 3.00 - 4.00 AM sometimes waiting for their call, only to have a non supervisor call us back.
This resulted in many nights, trying to get a hold of SOMEONE, ANYONE, who actually knew what they were talking about and could actually help resolve this issue. Nothing. We called almost every night for over a week trying to resolve this issue, only to get the run around from their incompetent customer service representatives each time.
It became very apparent that they truly did just want to steal our money, and don't care at all about their customers. They were fully aware of the long nights and late hours they were keeping us up every night we called because we always made mention of it in attempts to get through to someone quickly to resolve this. Each time with no sympathy for what we were going through.
This airline is full of fraudsters, and their customer service is run by incredibly incompetent people who don't know what they're talking about, and who truly have no ability to help you should something go wrong. The airline would rather steal your money than keep a customer. Please stay away from this airline. They are scammers, They will take your money given the chance. And they will put you through hell with no remorse if you ever have an issue with them. I would never wish this experience upon anyone, and I hope no one has to go through what we went through, only to in the end still have their money stolen after going through hellish weeks of sleep deprivation.
Reviewed Sept. 27, 2022
For a 5-star airline and to be awarded as the best airline for 2022, I would have expected for more quality service. But instead, I received the worst airline service of my life. We came from Paris, took a 10:25pm flight which got delayed to a 1:45am flight instead. We were suppose to get on a connecting flight via Doha but we missed it by an hour. We landed at Doha around 8:40am only to find out that our flight got moved to 2am the following day. The flight staff initially said it was a midnight flight but when we checked our new boarding passes, it was at 2am. (Obviously the staff was trying to appease us a little bit.) So then we asked how we would be accommodated while waiting for the flight…
They gave us 1000 Philippines pesos to spend on food, that’s it. No lounge access or hotel access. We had to demand for it. It took us 7 hours, 3 customer service desks and numerous back and forths around the airport to finally get hotel accommodations. We even tried asking for lounge access but they wouldn’t allow us to enter because it was only for first class and business class customers, but the lounge wasn’t even full. Tried asking the supervisor for help and assistance and he said the same thing, no apologies just that it was the only thing they could offer, borderline rude. I would have expected more from the best airline of 2022. This was obviously bad customer service. The least they could have done is made sure their customers were comfortable and accounted for while waiting for a 16-hr delayed flight in a crowded airport.
Reviewed Sept. 24, 2022
Qatar airways and their employees are the worst. They are incredibly rude and are the most unhelpful people. If you like being degraded, not making flights, and have your suitcases stolen, then definitely check them out! They are great at making your airport experience feel as though you are in hell; it’s truly the worst airline and airline workers I’ve ever encountered. Avoid at all costs!!
Reviewed Sept. 2, 2022
With 4 children, We left from Karachi to Doha on August 24, flight was delayed for more than 50 minutes. We reached Doha went from security check to the terminal for our connecting flight to Atlanta. Boarding started within few minutes, and the flight was almost 2 hours late for departure. We reached Atlanta around 5:30 and waited in huge line for customs and security check. We waited for our luggage on belt 2 and 4. On belt 4 our luggage started coming but the last bag that came was after 7:55 pm and our connecting flight was for 7:44 pm to LaGuardia airport that already had departed New York that we missed. We already had our boarding passes, confirmation seats and still no one announced our names to check on us for the flight.
I asked the customs personnel about the missed flight there and they said if we have missed it the airline will get us in for the next flight because we have to stay for customs and baggage check. And after the check we were directed to take shuttle to domestic airport, with 10 suitcases and 4 children I went to wait for shuttle, we can also see it from the security cameras that airport have in that area for the late luggage, shuttle came after 30 minutes just to find out that we have to wait for another one again for 30 minutes because they couldn't fit us in. With little kids crying for food and tiredness. we took a shuttle and reached the domestic airport, to talk to American Airlines as stated in the boarding pass, the office there was closed, we were all stranded at the airport. I tried calling in American airlines customer service but they didn't had any information about the flight and asked to call Qatar Airways.
I called Qatar Airways customer service at 9:41 pm and they couldn’t provide me the resolution, only the next flight for August 26 with no accommodation because the agent said they can't provide anything except the ticket reissue and it's not their policy to provide further accommodation. I also told them that I have 10 bags with me and 4 young kids, I can't go back and forth with all the luggage and kids. The agent told us to go and check with some American Eagle airline they might help us, but to find out there was no American eagle airline there. We went to Delta Air Lines also to find out about the tickets but they also had another day ticket. My husband was also on another call with the Qatar airways and the agent told him to ask us to go to the Qatar airways international airport booth. There we will find help. Upon asking him again if they will be open there he said “yes, the offices are never closed”.
We waited again for shuttle for another 20-30 minutes. Put all luggage inside and went straight to international airport, took out all the luggage again, luckily we found carts there, placed all luggage again on the carts. Went inside to find out that they are closed too. Again we were all stranded at the airport with no help. My husband decided to come and pick us up from New Jersey to Atlanta since there was no flights going and no help was provided, he arranged for the hotel and car to take us to Sonesta hotel, I have a receipt for that too, we stayed there for night and my husband after 13 hours drive came to pick us up and we reached New Jersey on Friday August 26 7:30 am.
I have all the documentations including receipts for gas, hotel room, rental car, boarding passes, luggage tags. I need a resolution for this ignominy that me and my kids suffered as soon as possible. We were having a great trip until we departed with Qatar Airways for Atlanta. I have send them multiple emails but they haven't responded yet.
Reviewed Aug. 31, 2022
We were supposed to fly back from Casablanca 0n 2022/08/18 to Tokyo via Doha and Manila and at 04:00am we received that our flight was canceled for no clear reason, and also they didn’t take any responsibility to arrange any other alternative, the only answer your flight was canceled and we don’t know and we can’t do anything for you very poor feeling, after we had to buy another ticket with other company and after we came back to Japan we contacted Tokyo office, Tokyo office gave us a help service email to contact which we did but the answer was very cold and as I said no responsibility at all for the damage and nightmare they caused for us. At least we had our credit card with us that allowed us to purchase a new ticket, but imagine if somebody who hasn’t the ability to buy another ticket how poor situation he could be in with careless management people, really very upset and sad.
Reviewed Aug. 27, 2022
It's been 4 weeks since my flight was delayed etc and I have been trying to get answers from them since. They have been avoiding and every now and then they send an email of that they investigating the case. Which really couldn't take this long!!! I think their service on board and in the airport is tardy. Their site and app fail to work at the best of times and their team investigating my query might as well work for a circus that doesn't take things seriously!!! I highly suggest that you use a more reliable airline rather than Qatar Airways!!! Don't waste your time and energy!!!
Reviewed Aug. 22, 2022
She had a 21 hours connection in Doha. The airline didn’t provide with neither with hotel or a lounge access. I ended up buying her a lounge access to what they said that it was a max of 6 hours to get more I had to pay more. Accidentally I got her a lounge access but on her way back (where the connection is only 3 hours). Contacted the airline and they refused to change the date or refund $90 I paid for lounge access so we had to buy another one. Ridiculous service and expectations. Will never fly again with Qatar airlines. Impossible to deal with them.
Qatar Airways Company Information
- Company Name:
- Qatar Airways
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.