Priceline Reviews

Don't ever make any reservation using any of these companies. To my opinion is a major fraud, there were very rapid to take the credit card and charge but at the time you need the services to protect the consumer there was no one to help out.

I purchased an oceanfront king suite. Priceline sent an email confirmation of said reservation. At check-in I learned that Priceline reserved a double bed ocean view room with the resort instead (significantly less expensive). After two hours on the phone with their customer service I was told I had to pay to upgrade (to the room I reserved with them in the first place), send them the receipt, then after my stay was complete they would refund what I paid to upgrade (to what I originally reserved!) Now, my reservation is complete. The receipt is sent and they are running me around about processing my refund. They misrepresent, they try to defraud, and they like. Do not recommend. 0 out of 10.

The guy that book my flight and hotel stay failed to inform me that our flight tickets are Basic Economy seats. In order to upgrade grade I would have to pay an extra $590 plus pay another fee to get seats with extra legroom and to top that the seats are not together. Also I asked for a hotel room window facing Times Square and now I find out that it not facing Times Square. It seems to me he just he was just looking to make a sale considering the amount of money that I have paid. I will never purchase the Priceline ever again

I had rented two rooms for me and my family and at the hotel there was a policy issue so the motel granted me a refund and Priceline does not want to cooperate.. I have used Priceline multiple times and I have never had a problem. Service was always friendly and they always gave me the best deals on rooms. I don't understand why they don't want to give me a refund when clearly I have a piece of paper from the motel telling them to go ahead.

Horrible service!! Horrible service!!! They did a bait and switch. I purposely selected the option for a car rental that did not include Budget Rental Car and they gave me Budget which had a 45 minute wait with two personnel servicing a line of customers. When it said I was awarded a car rental from Budget I immediately called and advised that aaa not correct. Budget refuse to refund my money. Date of experience: March 07, 2025.

Priceline customer service is not good and they do not work with customers and I had a terrible experience at a hotel and they did nothing for me. Do not use this company if you can help it. I never had issues like this with any type of agency. I will find a new agency to use. Customer service takes a long time to get back with you. I had to call several times and asked to speak to the supervisor several times. Customer service informed me to check out of my room and they would work on a refund for me. I never received a refund. All I was told was that I was not gonna get a refund. Shame on Priceline.

Deceptive Pricing & Hidden Fees – Avoid Priceline! Priceline’s car rental prices are misleading. They advertise rates as low as $9–$24 per day but don’t disclose the mandatory $350 deposit upfront. Nowhere did it mention this crucial detail, leaving me blindsided when I arrived in Vancouver late at night. Especially as someone new to renting a car taking the deals for face value.

January 15, I thought I was booking a reservation directly with a hotel. Come to find out it was Priceline/Getaroom/Guestreservations all the same people. I was charged $4,700.50 for a reservation I did not make and though so have done everything asked to get it refunded I continually am told they can not verify with the partnering hotel. The hotel it self has sent a cancelation letter but Priceline who charged my card continually says they have to verify with the partnering hotel. They also tell me they can't find my reservation (which is a nightmare get through their customer service). If I don't have a reservation how did you charge me $4700.50.

Called Priceline customer service and their answer was pitiful "Call Budget to sort out the situation!" Wow... Why the hell I am going through you in the first place!!! The funny thing, I am considered a golden customer.... Worst service ever!

They offer a "Priceline picked" deal that you can't get out of. They throw two decent hotels in with a terrible one. Guess which one they "pick" for you? Well, it's not the two decent hotels. I gave up on them years ago. Shouldn't have trusted them again.

Booked a trip through Priceline and purchased their travel insurance. Our return flight was cancelled due to weather which was supposed to be covered by the insurance. Ended up staying 2 extra nights until we could be rebooked. When I put in the claim I was told it wasn't covered because the airline had already rebooked a flight. So all expenses incurred for the 2 extra nights were my responsibility. I asked them why they would have an insurance company like that. I was told to deal with the insurance company because there was nothing they could do. I would not recommend priceline to anyone and definitely stay away from their travel insurance. If I could give no stars I would.

Priceline will hide hidden cost, they will not inform you that you must pay hotels/resorts additional fees for amenities and they will hide that fact that airline baggage cost are not included in the package paid for. My itinerary indicated, "Standard: carry-on baggage, check baggage, travel services" to my surprise, I was inform by the airline that my departure and return tickets did not include luggage. I had to pay an additional $500+ for luggage, each way. Priceline informed me that the "$" symbol in front of each listed baggage mentioned, indicated that they were not included. When reaching the hotel, I was informed that I had to pay $25 per person to use the amenities. The Priceline packages are a scam and they are using clear deception practices.

Priceline is a rip off and they lie through their teeth. I had to cancel a flight and while rebooking I was told that Delta had a 99.00 fee for rebooking. Then after I found a flight to rebook they said it would be 500.00 more. I went straight to Delta who informed me all those things were not true and they rebooked for me using my Priceline credit. They just try to get more money from you and the airline would not see a penny from it. My advice, DO NOT use Priceline or any 3rd party. Book directly with airline or a travel agent.

I booked and paid for a bundle package from Priceline. When we checked in we were told our hotel had not been paid for. We had to pay again to get a room. I spent my vacation hold with Priceline trying to get a refund. I was passed around and given many different stories. I submitted the hotel receipt for refund as instructed and today I’m told they will not refund the entire amount. They are crooks. Never use them. I will continue fight but hopefully can save someone from the same nightmare.

We didn't even know that we were being sent to Priceline for the booking at the Flagstone Motel in Port Angeles! As we were booking for our specific dates, it said "free cancellation" in a box on the first page (see photo). Then, on the payment page, there were links to "cancellation policy", but we did not think we needed that because we had seen "fully refundable". Then we got the confirmation email where the cost was twice what we had expected and it said "no cancellation". We immediately called to cancel, but they said no. We called the motel, and the guy said "sure", we will approve the cancellation, but Priceline keeps saying that they can't get a "positive response" from their hotel partner. Absolutely fraudulent.

Priceline only rips the customers. I lost money because of Priceline as they are not helping the customers at all. I booked a refundable hotel at Marriott Tahoe Residence from Priceline. I realized that the price is cheaper on the Marriott website and I called Priceline and they did not cancel my reservation saying that my refundable period was expired only one day. They did not send any reminders before the expiration date. Priceline sold me 30%more than what is on the Marriot’s website even though I booked 2 months before. DO NOT book anything from Priceline. They want to only get your money but do not service anything. The customer relationship is very bad, you will have to wait for 1 hour on the phone. VERY VERY BAD EXPERIENCE.

This was the worst retail experience I've had in my 61 years. I was traveling with my handicapped son who is autistic non-verbal and travels in a wheel chair. Priceline made a reservation at a hotel different from the one they provided to me on my itinerary. When I contacted the hotel from the airport to let them know we were delayed but still coming the Hilton hotel representative stated that I did not have a valid confirmation number, the hotel was sold out and they could not provide me a room. I also had the wrong contact information for the car rental agency. After more than 8 hours of delays with Jet Blue we left and went back home. Priceline stated that they would issue me a refund. They never did and are now responding to my credit card company that because I "cancelled" the trip it was non-refundable. I didn't cancel the trip, the hotel told me WITH PRICELINE ON THE RECORDED phone call that they never received a reservation.

Purchasing car rental through them felt like a scam. First, they offered me driver's insurance for an additional $10. When I got the receipt the insurance wasn't listed but my card was charged with the insurance amount added to it. Then when I got to the car rental office, the car I had paid for was NOT available (it had to be an SUV for 8 people - which the car category in the receipt clearly stated). They had no customer service available, their car rental office was managed by a different local car rental business that had no power to help me. The owner of the car rental was kind enough to rent me his own car for the cost already charged because he felt bad about my situation.

We’ve been on a cross country road trip to take mother back home to NC, and now the return journey to Texas. I always book exclusively through Priceline while traveling- as Priceline has always done right by us, and this was especially needed on this trip traveling with my 81 year old mother. Alas each hotel has had issues. Starting with our first night of our trip in Meridian, MS where we booked a 2 queen room to arrive and be told that “Priceline has it marked wrong, it’s not our fault” and led to my 81 year old mother sleeping on a pull out couch. I was NOT happy.

I used Priceline to purchase a hotel room. Upon arriving at the room, I noticed that the room looked nothing like the pictures. It was dirty & old. The bed looked unstable & the area looked like you would be robbed. I didn't even grab my stuff out of the car because I was afraid I would take something unwanted home with me. I called Priceline & told them the situation & let them know that I had already spoke to the manager at the hotel & they said once Priceline contacted them, they will approve the refund.

This company steals your money and tries to give you the runaround. Never book with Priceline or any of their affiliates. I have been trying to get my money back from staying at a hotel that was unhygienic. It has been very difficult. They will come up with any reason to not give you the money.

⭐ If I could give ZERO stars, I would! ⭐ I booked a hotel through Priceline, but due to an airline-canceled flight (not my fault), I couldn’t check in. Despite the cancellation being beyond my control, Priceline refused to refund me, kept my money, and provided no solution. First, their customer service was unhelpful, telling me it was “not their problem” and that I should contact the hotel directly. However, when I reached out to the hotel, they confirmed that Priceline was responsible for the payment and only Priceline could process a refund. When I called back Priceline, they still refused to help, repeating their “policy” like robots instead of resolving the issue. Even the customer service manager was completely unhelpful and dismissive.

My Priceline trip number is **. I paid for seats that cost $368.78 on 10/22/2024, upon checking in the day before departure (which is 5 months later), my priceline confirmed seats were not available. The airline agent told me that priceline did not send them the seat money therefore the seats had been assigned to someone else. If priceline had sent my money to the airline, I would have gotten the seats five months ago. After the trip (which is five months later), I called priceline regarding the mishaps, they then process the refund. If I had not called priceline, my money would not have been refunded. Needless to say, it is quite frustrating and there is no communication from priceline on this matter until I call them after I returned from my trip. Go shop somewhere else, priceline's customer service is lacking.

My wife and I booked a flight with Priceline. We had an option to upgrade for a fee of course of $71 that included seat selection and a carry on bag for no charge. After upgrading Priceline charged a convenience seat selection fee of $27 each for choosing our seats. Priceline just lost customer for their sneaky hidden fees. I’ll never use Priceline again. SG

Worst experience ever. I got a room in Ohio and the room wasn't cleaned from the last person that was there, beds wasn't made, hair and trash in the room so me and my 2 year old son had to sleep in the car because we arrived too late and nobody would help us. So tried to get my money back, the hotel said contact Priceline. So I been contacting them for 4 days straight now and all they tell me is they will call me back after they get the ok from the hotel and they never call me back and claiming the hotel not answering but when I call the hotel they say it won't be a problem giving my money back but need a call from Priceline but Priceline keep lying saying the phone is going straight to vmail but the hotel answer every time with me. So I wouldn't recommend it to anybody because Priceline will not do their job and don't care at all. I hate I ever went to Priceline and WILL NEVER DEAL WITH THEM AGAIN. WORST EXPERIENCE EVER SINCE

I tried to book a night at LA Quinta for March 18, 2025 through Priceline. The app pushed it up to April 31st. Would not let me cancel, charged me full price. Do not use them as they will not allow you to cancel. While we was at the motel trying to check in, another couple was here with almost exact same issue. WARNING! DON'T USE PRICELINE.

Be WARNED!!! They do not care about customer satisfaction at all!!! I rented a car to pick up at 3:30 am from Sheraton Hotel in Richmond, but unfortunately, there was no one working there at that time. I was told by the customer support they open 7:40-8 am, and she would do me a favour and cancel my reservation, which is no refundable otherwise. She said they would not pay for my $25 uber ride from airport to Sheraton. She did say they would pay the difference in price for another rental, but the rental must be in the same range. She also offered a coupon in no amount of money which I must use by June this year.

1st & last time I'm using Priceline. FALSE ADVERTISEMENT. HORRIBLE CUSTOMER SERVICE. I purchased an all-inclusive stay for my birthday in Cancun "per Priceline all-inclusive," they took my money and booked a bed & breakfast at the resort then informed me if I wanted all inclusive. I would have to pay an additional $95 per person per night that may or may not be reimbursed. I was on the phone multiple times on my birthday in Cancun. Customer service said they couldn't move me to another resort and but they would process a refund that never happened.

This has been the WORST experience ever, not only did we have Rachel over 15hrs to a hotel that could not find my reservation that I paid for in FULL but the hotel representative advised that there was a shoot-out at the hotel just moments before I arrived in my U-Haul with my grandchildren but she also advised that I need to leave and not stay here because it is unsafe.

Priceline does not check out the places they advertise for you to rent. I was conned into renting what I thought was a motel room that turned out to be a homeless shelter. It had a big blood stain on the box springs a fecal matter in the toilet. The whole room was filthy and unsafe. I left immediately and requested a refund. I was told the owner did not give refunds and to call Priceline. They also told me they did not give refunds but instead offered a 15% coupon?? I initially booked 2 nights not knowing and cannot get a refund. It's a total scam. I will be filing a complaint with the Colorado Attorney Generals office as well as notifying the local news channels to investigate consumer fraud.

Do not use Priceline! It is a scam. They hide actual costs then trick you into booking that "low" price. I booked a 100% cancelable room through their site on 3-15-24. 15 minutes later I cancelled but was told that the 100% refund expired on 3-14-24. Notice that's 1 day before I made the reservation! They kept $106 out of my $180 deposit & won't refund it. Crazy! Look at complaints at Better Business Bureau. Now, I'll have to dispute the charge on my credit card & hope to get my money back, that way. What a hassle!

Priceline site says no hidden fees but it buries facts about rentals so it does not have to refund your money. Specifically my situation was fine print on local rentals, essentially hiding things like no local rentals and therefore unable to refund. Never using them again, it’s a fraud.

Booked a car through Priceline and used a company from their site called Advantage car rentals. My price went from 162.00 Canadian approx to $979.00 USD because of their hidden fees and “insurance” costs. Make a long story short we were in a shuttle bus with 13 other people in the exact same position as us. Called Priceline to let them know what had happened and they said there is nothing they could do. Never use Priceline. This is the second time this has happened to us with hotel and now vehicle rental.

Paid for a rent a car and promised they took my insurance. Brought hard copy and the scan app didn't acknowledge the information. We had to pay an additional 282 for 6 days. Never book with green. I will never use this app again. I am very 😡 😞 😡.

Case ID **. Lied about the property. Stating indoor pool. When I verified. No pool. Called to be switched to another room. They can't. They hold my money 1 to 7 days while deciding if I will get a refund. Even though they lied.

They have messed up availability. Paid for a room and got to the hotel to get told they have none available. It takes 2 to 10 days to get refund. The hotel said that they wasn't going to do anything about room being dirty. I have left a hotel stay due to a cockroach in the room. Didn't get full refund even though I was only there for 25 minutes and I won't stay and bring bugs home. Also had an experience where the room was dirty and I ended up cleaning my own room. Didn't get any compensation for the inconvenience. Even though the hotel's policy stated that he didn't like the room the night was on them. Worse to book anything through ever.

It was a pain to reserve. They put me back and forth between other sister companies. Double booked me on three different occasions. Still owe me money for one refuse to pay. Keep bringing me back and forth telling me that they're going to resolve the situation but every time I called they don't even know that I have a situation. These people do not have their stuff together and they owe me money and I refusing to pay.

I called Priceline for a hotel reservation and they confirmed there is no cancellation fees if I cancel 3 days before. The reservation was done on the internet. But 4 days before, I wanted to cancel. They told me I have to pay cancelation fees. Very surprised, I called Priceline to confirm what they will tell me if I make a new reservation and Sebastian confirmed me 2 times there is no cancellation fees before 3 days. When I told him I wanted to cancel my actual reservation, he mentioned there is a cancelation fees (on the same hotel). I spoke with his manager Brandon, he completely refused to give me 100% refund. I tried to do the same reservation online and nowhere it was written you'll get cancelation fees. But Brandon, still saying there is fees. I WILL NEVER DO BUSINESS WITH THEM AGAIN.

When I booked a rental car for my wife & daughter's trip we decided to have the car picked up by my daughter since she would be arriving about 90 minutes earlier. I indicated she was 24 and not 25 but no mention was made about additional fees. Now my daughter is picking up the car and they are telling us it will be an additional $120 or $20 per day because she is not 25. This site is deceptive and dishonest.

I used to be a Priceline fan for many, many years…until they refused to give me a refund. I attempted to cancel online and the system would not let me, so I called their number and was connected to a 773 area code (Chicago). The operator advised that I cancel directly with a hotel, which I did. Instead of two nights I canceled the first night and was only to stay on the second night. This was approved by the hotel manager. I also was advised by the Priceline agent to call them on the day of checkout to let them know that I only did stay one night and that I got the approval. I have called and wasted multiple hours to get a refund from Priceline, a refund for the first night that I canceled and that the hotel did not even charge Priceline for.

Priceline gets your money, promotes whatever hotel on their website, and their customer service does not even care about your serious incidents. After 41 days of neglecting my requests, I am writing my review for others to consider: I experienced a serious incident of discrimination, unprofessional conduct, and service denial that occurred at the Fort Worth Downtown East location (Address: 2425 Scott St. Fort Worth, TX) on January 31, 2025.

Very disappointed. Booked a room while traveling and the directions provided by Priceline did not take me to a hotel. Pulled into a gas station for directions & were told there is no hotel. It was dark on a dark 2 lane highway. We went ahead & booked in the next town. I called 4 times to customer service. The first person agreed there was no hotel. The next 3 said there was and I stayed in the hotel in a room #206. We didn’t. Never found the hotel. Wonder whoever they gave my paid room to got around my ID since, I was carrying mine? No refund. Just “too bad so sad!” Bad hotel service and bad customer service policy from Priceline. (Agents were ok, by the way.)

I used Priceline to prepay a non-cancelable SUV rental in GSO (Greensboro, North Carolina). I arrived at the airport only to be told they don't have any cars. There were 7 people waiting ahead of me that also had reservations, but no car was available for them. My options were to wait until 8 cars were returned, and take whatever car was returned, or rent from someone else at a higher last minute rental. I had to take the other car company's rental and it cost me more than $150 extra for a small car. The woman at the Budget counter told me this happens all the time.

Priceline is nonrefundable. They partner with insurance so you can receive credit if your trip needs canceled. The insurance has so many requirements and they immediately decline your request. This is a scam to make money off people.

Don’t use Priceline as they do not communicate with the hotel booked through their app resulting in no room reservations upon checking in. Luckily our hotel had one room available or we would have had to sleep in the car. Will not be using them again.

I reserved a car using Priceline to attend a conference. When I tried to cancel the $24 a day car because I could not attend, the car reservation happened to be nonrefundable, despite the reservation mentioned that if I purchased a $13/day protection I could cancel any minute. After I made the reservation (and nowhere on the site said it was nonrefundable), I received an email that looked as if all was ok, but for the fact that there were extra $56 in fees, which I assumed had been the $13 protection for 4 days plus tax. When I tried to cancel a month later (and a month ahead of the conference), the car was nonrefundable, a customer service rep told me (after snickering at me several times) that he could not give the customer details about the nature of the fees and that I had never contracted the $13 protection policy. After the call, they even sent me an email confirming my reservation, the one which I asked to cancel. Extremely frustrated and disappointed.

I tried to rental car through them, rental place wouldn't take my card, I call them and spoke to someone about my 104 dollars for the insurance to get it refunded, they told me 7 to 10 days. I call them back 9 days later, they said they had no record of me calling and told me that I couldn't get my money back then I ask to spoke to a supervisor and was told they would call me back, yet to hear from them so if you don't want to lose your hard earned money don't use them

I paid $150 online and when I arrived in Florida I was forced to pay an extra $250 or I would be walking with my family. Priceline did nothing to fix the rental company they sent me to. See attached invoices.

Fraud. Priceline is to cheat customers. They won't refund your money and will have hidden tricks to charge more money. Will never use this fraud website ever again. Also I would recommend no one should use this website for booking anything, they are here to take your money and you will end up with a very cheap and bad experience.

Priceline hooks you up with DANGEROUS car rental companies. You don't realize it when booking, but you are renting from car rental companies that rent "wrecks". The "off-site" rental place (York Car Rental) in Tampa, Florida gave me their business card which said "Rent-A-Wreck". Not only was the car a "wreck" it had two warning signs. One about tire pressure and the other said "Air Bag System not working". I only slept 2 hours the night I picked it up because I was so worried about the car rental. I sent a message the next day with pictures of the warning lights. They tell you they are aware and to drive it. I was too afraid to drive it, other than back to the rental site on my trip return. It was awful. Definitely not for a person that worries at all about safety.

I was using app to book a room for my husband. Made it to checkout, put credit card in and got an error that deal was no longer available. So, I went back and made another booking. Ended up with two bookings and they would not cancel the extra because it was same day and nonrefundable. Even though it was their app that screwed up. Unacceptable. Will never use again.

Absolutely Terrible Experience – Priceline is a Nightmare! I had the worst experience booking with Priceline, and I will NEVER use them again. First, I made a reservation for a hotel, but when I arrived, the hotel had no record of my booking. I called Priceline’s customer service, and after being on hold for over 45 minutes, I finally spoke to an agent who was rude and unhelpful. They claimed they couldn’t find my reservation and offered no solution.

First I want you to understand that I needed to travel from palm beach to Long Island because my brother was dying, so I booked flights, hotel, and car rental through Priceline, everything was ok for Monday overnight Tuesday returning, my niece called me and said Monday she thinks will be too late, is there anyway you can come sooner.

Not upfront at all about the rental car company location. I called to try to get my money refunded because I bundled my hotel and rental car and found out after the fact that the company is off site from the airport in a very remote and sketchy location. I’m a woman traveling by myself. My flight will not be arriving until late at night. I don’t feel safe with this arrangement. Customer service was not at all helpful or understanding of my situation and refused to refund my money so I will have to eat the cost. Needless to say I will not be booking through a third party like Priceline ever again.

Do not rent a car on any express deal. No one will help you with the reservation and no changes or cancellations can be made. I rented a car to attend my father in law’s funeral and had to make 12 phone calls and got no help. Finally roadside assistance helped me. All I needed to do was drop the car off at a different location. I understand if they want to charge me but they literally would not do it in the system no matter who I called because I made this reservation through Priceline. I also had to cancel a reservation a week ahead and they took the full amount of the three day rental for the cancellation. Be aware! Never using Priceline for anything again.

Made a reservation for the wrong date and reached out to have it changed. Almost a week later received a reply that was not possible because I missed the deadline to change it. If they did help me on the date I sent the request I could have changed my booking. It’s a total Lack of respect for the clients.

I specifically asked for a hotel in Ridgeland, MS and they booked me into a really bad hotel in Richland, MS. The areas are close to each other but one is in a much safe area. Also, they did not listen to any of the amenities that I would need by the hotel. So, now I am stuck in a hotel in an unsafe area, no amenities (the room had no soap, very few towels, sticky bathroom floors, broken furniture, and can not even get bottled water or any other conveniences typically provided by almost every hotel I've ever visited.) I travel and have never been in a hotel that is so poorly run. I've been in much cheaper hotels than the one they booked for me with so many more amenities and pleasant personnel. DO NOT RELY ON PRICELINE TO LISTEN TO YOUR REQUIREMENTS AND GIVING YOU THE BEST OPTION. THEY DO NOT CARE ABOUT ANYTHING BUT YOUR MONEY!

Used Priceline with the United app!!! Big mistake!!! The mud sized car I rented was not available so I was forced to upgrade at 50 higher! The 4 star hotel was (is) a dump with only 1 elevator working forcing us to walk to the 8th floor… I tried to switch hotels but I could not because I used Priceline!! I never had this problem with Expedia!!! Don’t use Priceline.

I put in the amenities that I wanted in a hotel and I made a reservation. I paid extra to be able to cancel and was told I couldn't when I didn't get what I asked for with the hotel. I must say that they do not keep up with how these hotels are before they send people to them. Be aware when booking through Priceline!

Prices are very affordable and the deals are Great. The booking on Priceline are very convenient, the checking in and card service is Excellent! The hotel stay was very clean & front desk staff. SAM was professional & Excellent.

I placed an order online through the Priceline app. I asked for Feb. 27, 2025 one way from Midland to OK city the first time the system booked March 28, 2025. I caught it when it sent me confirmation so I canceled. I really thought I had made a mistake so I just rebooked it again asking for Feb 27, 2025 and was on the road driving so didn’t check email. When I get to the airport they informed me that my flight was again booked for march 27 which I will be in Seattle flying on another American Airlines flight. When I called to see if they could refund or credit me they just basically said no! Even though I am a PRICELINE gold VIP! That standing had no value in helping them correct their system's error! Just made problem for using them. I will book all flights through the airlines direct from now on! A few dollars is worth my peace of mind of being taken care of like a valued customer!

Although the flight may be cheaper, NOT WORTH THE HEADACHE! I’ve only experienced issues with them every time I try to give them another chance. They use fake names and clearly working based out of India and offer no help. They say one thing and call back saying they never “guaranteed” anything on their end. They also offered prices MORE than the airline itself.

I booked a domestic flight within Canada and booked it through Priceline. Prices were posted and discussed with Priceline personnel and never was there any indication that the prices were in USD. My invoice reflected the price we discussed. When I got my Credit card statement USD exchange of $750..00 was added. I contacted Priceline by phone but the supervisor I spoke with was of no help. Never again will I book through this company and I will use every opportunity to warn others about the price deception that I have experienced.

Due to health concerns, I missed my flight with American Airlines, and the airline automatically canceled my return. I called Priceline, I was told to call the airline (American Airlines), both were tossing me like a soccer ball. Very unhappy, I was not even looking for claims for the missed flight but to make my trip for the return. Invariably, I have to buy another ticket with another airline. My family and I will never use Priceline or American Airlines anymore.

Never would I ever recommend booking on Priceline even if it will save you a couple bucks. If there is anything wrong with the hotel, especially something major, they will do absolutely nothing to support you. They put everything back to the local hotel. If your booking is with the hotel you will least have the ability to deny the credit card charges, but due to Priceline’s terms, you are left with no case. We tried dealing with them on a hotel that promised us a refund and then declined to follow through. Priceline’s staff didn’t return calls as promised and did absolutely nothing to support me. Very disappointed and definitely learned a lesson on not to use them in the future. Their grade is a big fat F!

I stayed at this location for 6 nights. Upon check in I was informed by the kid (I don’t use that phrase lightly) at the front desk that there was an additional fee of $172. What I negotiated with Priceline was a final bill. Not a penny more. I was very adamant about that, but as I was backed against the wall, I had no good choice but to accept that fee, even though I was there on business and I told them I was not going to use the amenities of the resort. That was a resort fee that should’ve been disclosed. Then the next surprise.

Well, I'll start this off with, ultimately, it's my fault. I screwed up the dates on my Flight and Car rental. I was able to get a refund on the car rental, thank goodness, but my 2 person ticket value was lost. Called the airlines directly, American Airlines said it was the most restrictive ticket available, and nothing they could do. Delta said they could credit it, but it was bought through Priceline so they can't. Priceline, won't do anything other than change the dates, for $360 fee on top of the price difference for the tickets... The flight is 3 months out, and I'm out $1000. Just wish there was some sort of mercy with Priceline instead of feeling like I crawled out of a Dungeon.

Priceline is not an authentic platform. Be careful for their information is not credible at all!!! They say there will be airport shuttle and breakfast - both of these are for a cost. They say the hotel is accessible to the metro, but in reality - that is not the case. In addition, they charge for Airport shuttle service. Then they don't let you make any changes to the booking, saying the property will not allow us to cancel, or if you call the property, they say - these third party platforms are the issue. So this entire process is kind of fraudulent. But Priceline appears to be notorious for misrepresentation and inaccurate information!

I have booked with Priceline for years, and usually it has been a fairly good option for travel arrangements. Recently however, the service is not up to par. I expect they will follow up with me on a hotel refund. Instead, they did not have information documented properly and expected to continue to call back until it is resolved. I will have to file a credit card dispute I suppose. I will still recommend but am not happy.

Horrible experience with Priceline. I personally will never use a third party to book reservations again. I booked a hotel for the hot tub and pool. Upon arriving a sign in lobby stated pool and hot tub closed. We asked if we could cancel and the hotel manager said it was a third party I would have to contact them, and once they email him he would cancel it on his end. Went to another hotel, while on hold for a hour with Priceline. The lady said not a problem, she will put it in her system they will email the hotel and I would be refunded.

On the 13th day of Feb I book a flight and hotel reservation for 8 Mar to 15 Mar. A few days ago I checked the reservation and discovered a different date Priceline gave me. They had me booked for the 15th to 22nd. They are refusing to refund my trip. I called many times Priceline customer service. I spoke with a foreign lady and she said it would cost 500 in advance to cancel a, after the fact they told Me I could not cancel. A second person I spoke with which was a foreigner also said I couldn’t cancel and then turn around and try to book me on another trip for Monday and told, "Book now and we will send you a refund" but wanted more Money up front. He claimed he was the manager named Roy.

I don’t recommend Priceline. They support companies that steals your money. The deposits I booked through Priceline my vacation package. Not only the car rental stole my deposit also the hotel stole my deposit. I called Priceline and they do nothing to help you at all but apologize but they are the one that recommended you to this places so they should be the ones responsible for the refunds. Bad. Please don’t book through this people ever. You're going to get scammed for your hard worked money.

I will never book through Priceline again. I booked 5 rooms for a month in West Palm Beach, $20k worth of rooms. Before the reservation expired I received a call from my workers and they were locked out of their room. After contacting the hotel to see what the issue was they said that the one room was only reserved through the 20th, 8 days before it was supposed to end. I called Priceline and they said that they booked it through their partner Booming.com. I went back and forth between Priceline and Booking to get resolution. They each blamed the other, all I wanted them to do was call the hotel and straighten it out since I paid Priceline for the entire amount for 5 rooms for a month. Priceline said I needed to contact Booking for a refund and Booming said I needed to square it with Priceline.

I wanted to cancel my trip after only a week after booking a trip to Italy for July of 2025, but Priceline said that window had closed and won't allow me to cancel. How ridiculous is that for a trip that is 6 months away! I will never use Priceline EVER again!

Do not use Priceline. Horrible company. Customer support is non existent. Total scam for travel needs. This crooks need to be put out of business. I have no idea how they are considered a legitimate company.

Rented a car from york car rental at Denver Airport through Priceline... They never picked me up at the airport, or Return my phone calls... Priceline tried to contact them. They would not return there for phone calls...The priceline said they would help me get a refund.. never did...just gave me a run around...Would not use Priceline or York Car Rental

Check the flight restrictions prior to buying their insurance. You are led to believe that the insurance offered for the flight that you choose would cover things like emergency date changes, however it doesn't on some flights. Although they will still offer the insurance they will not cover you if you need to change the dates and may only possibly cover for cancelations. Will never book through Priceline again. I only gave one star because the customer representative was friendly about it.

Priceline.com are thieves. Don't ever use their services. You will get a much better price and service if you go the through the hotel directly. I booked a hotel through Priceline that I thought was costing $289 plus tax for one night. My stay was supposed to be on 9/29/25, over 8 months away). After I booked it, I realized that the total was over $422. Apparently, they added an additional $122 service charge to it. When I realized what they did, I canceled the reservation (less than 2 minutes after I booked it). The fee for canceling the reservation was $422, so they refused to refund me my money.

I would never use Priceline again. The customer service is horrid!! I needed to cancel a flight due to unfortunate circumstances, and they refuse to connect you to a person. AT ALL! I've tried speaking with them for nearly 24 hours and each time it's simple answered by a robot. Save your time and money DON'T use Priceline!

We arrived at our hotel to be told they did not get my reservation and that it is Priceline's fault because when booking bundles with American Airlines, the hotel confirmation does not come through. This was a Hyatt in San Antonio which I will NEVER use Hyatt again just like I will never use Priceline again. My husband and I spent almost 4 hours in a hotel lobby on Valentine's because Priceline messed up. We missed our dinner reservations and ended up having to get a hotel in Austin on our own. Also, Priceline could not find a replacement hotel because I booked a 5 star hotel and they would not allow me to be booked into anything less than a 5 star hotel even though I said that was ok. The person on the phone said the management would not allow me to be booked in a 4 star hotel.

Complaint about my experience with Priceline. I purchased a travel package with Priceline and lost over $5,000. Upon arriving in Florida, the car that was supposed to be waiting for me was not available because the rental agency had closed at 7 PM, while my flight arrived at 9 PM. I was not reimbursed and had to rent a car from another company. Additionally, the hotel I had booked, which was supposed to be a "spa," was under renovation, and I was not informed. I had to leave with my family and contacted Priceline, but they did not offer any assistance or reimbursement. The response I received was that they could not help me. I booked everything through this company and was extremely disappointed. I do not recommend Priceline to anyone, as my experience was terrible. Stay away from them!

I will never use Priceline again. I booked a flight as my son was in an accident in a coma with traumatic brain injury, and the flight was delayed, I spent over 12 hours in airports altogether, but Priceline did nothing to rectify the situation. To make it worse, I purchased $30 trip protection insurance but according to Priceline “that insurance only covers life and death situations”, so they’re scamming people into purchasing what they claim is trip protection but doesn’t protect your trip.

Traveling alone with my teenage daughter. Left our hotel after one night to due to safety issue, security was aware as well as front desk and they understood. Texted Priceline chat that evening and no response. Purchased another hotel through Priceline for the same night. Took photos of issue and Priceline refused to refund our hotel stating the Holiday Inn manager says there was no note of us leaving!!! Absolutely unacceptable. Never ever will I use either company again!!

I looked for a car rental in Jacksonville multiple times without a problem. Then suddenly when I get my booking info it says I am booked in Orlando? WTH? And their bot Penny says no refunds or adjustments allowed. I feel scammed.

Agents lied to me multiple times. I explicitly asked does this include a pet fee for 7 days. It didn’t. I called back to have a manager listen to the call and that I asked that exact question. Got an email the next morning saying they had contacted the hotel and fixed it. Nope. Second lie. 24 hours later and I’m still trying to get this figured out.

Worse service ever. Don't use them. Read reviews. Can't get a trip canceled, and put on hold for hours and then hung up on. This needs to be reported better business and reported. Was told have time to cancel but if No one helps you, you can't get it canceled. I put credit card on hold and calling bank to report this issue. Even hotel we booked at can't cancel it for us and I explained to them we not coming and our credit card is on hold.

I booked hotel through Priceline. Long story short the hotel gave us a room that was not clean. And couldn’t find another room for us because their computer was running end of day. I advised the front desk clerk that I wasn’t comfortable staying and she said, "No worries, just have Priceline cancel it." I booked another hotel and called Priceline to advise. After going through their back office process, they denied the cancellation. They said the hotel was not approving. I explained the situation and reopened. They continue to decline my request. They say the hotel doesn’t approve it. And there’s no way for them to process a cancellation without an override code from the hotel.

I wouldn't recommend Priceline. I paid extra for assigned seats so my daughter Would be able to sit next to me during a 9 hour flight. Lufthansa said that priceline never confirmed the seats so my seats were sold to someone else. The flight attendant told me to hold on to my boarding passes so they can be used as proof. When I called priceline they immediately told me that this isn't their issue. I need to call the airline.

Booked a trip by accident because their checkout had “Continue to review order”, which indicated that you’d be able to review the order on the next page. They ended up charging me and when I called cancel immediately they told me their vendor (the middle man to the middle man) won’t refund me.

I booked a room on Priceline website. I was following direction, put all information in it. I picked 1, 2, 3 till 4 at person window. And then credit card and then confirmed. Within couple minutes, I tracked my email. Everything was correct by the person has 2 in it. I believe that’s the system website has a problem. I call back to Priceline away. Priceline want me to call Holiday Inn Express. Holiday Inn told me $35 dollar per person per night for extra if I want more than two person checking in. I am not happy which system was made a mistakes put on me. So I keep calling ~keep calling~, calling almost all of the department and then no one answer. Finally I get some refund department. They said they can refund me whole money but charge me $300 for penalty. What!!! I don’t think so. I haven’t wrong why I pay penalty for.?

I will never use PRICELINE AGAIN. We went to rent a car in Hawaii as our stay was extended. I booked one on line not knowing it was Priceline. Found out that car was not located at the airport so wanted to cancel but nobody was ever to help out? I actually went to the car rental place to cancel and they said I had to do it through PRICELINE. COULD NOT REACH ANYBODY AND NO PHONE NUMBER TO BE FOUND. So they charged me for a car I never picked up. I have disputed it twice with no luck. So it is damn crazy that I have to pay for something I never got. PRICELINE IS HORRIBLE.

I made my resort reservation with Priceline at the Aston At Poipu Kai & received my confirmation #**. Because we had non refundable plane tickets & hotel reservations before and after this stay I even called their customer care team to get reassured this was a firm reservation. The agent assured me it was solid & a done deal (I even wrote a very positive review for her giving me the peace of mind that everything was confirmed).

I booked a hotel using Priceline; it was an express deal. After I booked the hotel, I received the hotel and hotel address—this was not in the location they listed. It was literally several miles from where they had it listed. I called Priceline.com to cancel the reservation, and they informed me that I had to pay a cancellation fee of $125. The initial cancellation fee was $200. I begged the rep to reduce the fee because it was their error. They were unwavering. I don't recommend using priceline.com.

My experience with Priceline has been unsatisfactory. I purchased insurance with the expectation that it would cover emergencies; however, I found that claiming a refund was excessively complicated. To have my request considered, I was required to provide a doctor's note containing personal medical details. This requirement seems unreasonable, especially when one purchases insurance for protection against unforeseen circumstances.

Buying a travel package from Priceline is horrible and the change for illness policies are worthless to the consumer. I went through the experience and I recommend everyone not to buy third party travel, it is better most of the time to go with the same airline. Jetblue is a cheap airline with poor customer service too. So read this and consider to not use priceline never.

I booked a trip to the Bahamas. Even paid for the vacation protection. Priceline verified and Took payment. Jet Blue to fly there and Bahama to fly back. The protection plan clearly stated for any reason of cancelation I was covered. Things came up and I looked to cancel. What a horrible runaround. After an hour or more online I finally found a Numbers to call. Called and was told it had to go through a claim with Xcover. Tried on the website for xcover, it wouldn't take my info. Finally got it to go through. Rejected, I have to go through— Priceline. Big shock! Back and forth. After hours of this runaround I guess I will have to try again tomorrow. The vacation was scheduled for last data of March into April. Over 1.5 months away.

The people working in Priceline are the rude and worst people...who does not have proper training on speaking or behaving with customers... They don't give proper solution. In fact..they cut the phone on your face.... I am very disappointed and will never take priceline services again. If there is a real KARMA...this business will come down for sure.

Very stressful time talking to them. Every representative I spoke to said different things. I USED TO LOVE THEM, BUT NO MORE PRICELINE!!! I will switch to Expedia and book all my future trips with them.

They have the worst policies on their platform. Who would be cancelling within 24 hours of the booking? Either the plans would change before 24 hours of 48 hours or on the day of the booking. They say in their policies that they will give a full refund but It comes within 24 hours of booking the service. Who the heck made these policies? Are they simply using that money to grow? If this is the way to grow, I'm sorry to say that you will never succeed in this space and soon you will shut down. I wish I had a 0 in the rating.

I booked a vacation package through Priceline (Trip Number: **) and just five minutes after booking, I realized that I had made a mistake with the reservation date—My trip was actually scheduled for the following day. I immediately contacted Priceline customer service and explained the situation. The representative assured me that it would not be a problem and that the best solution was to cancel everything and rebook with the correct date, as Priceline would issue a refund. Following their advice, I canceled the initial booking and made a new reservation with the correct date. However, I was shocked to find out that Priceline only refunded the flight and car rental but refused to refund the hotel, despite their own representative assuring me that the full refund would be processed.

Terrible customer service. Claim they cannot make any edits to your reservation once it has been completed. When we called the hotel they said they cannot make changes and it has to be made directly through Priceline. However, when you call priceline all they do is "submit a request" and will not guarantee the changes will be made. Current system allows for no modifications to be made, terrible service/customer service. I would avoid.

DO NOT rent cars through Priceline without a backup plan! I booked car for airport pick up, received confirmation and when I attempted to pick up the car on Feb. 5th, 2025 I was told by rental counter agent they had no cars. When I spoke with Priceline customer care they confirmed to me they have no control of availability of cars. This is strictly controlled by the rental company. Thank goodness it was early enough in the day that I was able to rent an Uber. Unexpected cost, extreme inconvenience and overall poor business practice. They should warn people. They offered me 10 percent off next rental. Seriously!

I booked a hotel from Priceline and they scammed me of $271. From the beginning, they are not honest and also liars. When I called them to cancel my booking, they told me my money would be refunded but they never did, which I had to call my bank to dispute the transaction, then I called them again and they also scammed me to call my bank to cancel the dispute that I would get my money back. I called my bank to cancel the dispute and when I called them back they only told me there's nothing they could do. Scam people.

I called into Priceline Twice to cancel or change date of booking. Accidentally booked twice for the same day and couldn’t cancel one of the reservations. I was told that is due to policy after I had done it within a minute of booking.

I will not be using Priceline again. I purchased 2 tickets on economy class which included checked bags. At the airport my class had been changed by Priceline to basic economy so I had to pay $80.00 to check our 2 bags and will be paying $80.00 again on the way home. I called Priceline’s Customer service and after many many tries to get to a real person, I finally was able to talk to a representative but got no results. So my advice is.. If you choose to buy from Priceline, just buy Basic Economy class so you only have to pay for your bags once.

I made my reservation online, and when I got to the hotel they said they never got it. Priceline system went down and they told me there was nothing they could do to help. They would not cancel the reservation nor refund my money. I had to dispute through my credit card company.

Recently I booked rental car and to great shocking car was not provided to me even after they charged almost 300 dollars for a week. They said they couldn’t give me car because they couldn’t scan my driver's license. I provided my passport and still did not give me rental car and refused to refund my money. I had terrible experience and ruined my vacation.

Booked a rental from MCO - Orlando Fl and they paired us with Green Motion! WARNING… Every customer was upset in there, that they only had a limited amount of insurances they would accept and they wanted you to log into your personal account through their company to book. It ended up costing us $200 extra dollars because they would not expect our insurance. Additionally, I thought I was booking directly from the airport but instead had to be shuttled 20 min away. To basically be forced to by their insurance or Uber to another rental car place. Terrible!

I had 3 different car rental reservations that I made on my birthday January 30th but never rented the cars and I contacted the chat for a refund. Now customer service is saying I lost all my money because it’s been over 72 hours. But I contacted by chat within 72 hour window and asked for refund because I didn’t rent any cars.

I tried to book a hotel under Priceline. Got switched without me knowing to a 3 party.... "book a room". There were hidden charges. Could not get out of my reservation without paying $139. It's a scam.

After the AI bot told me one thing, the customer service assistance helped me tremendously, once I found out how to contact them.

Terrible experience with cancellation 30 minutes after booking even with the travel insurance. The lesson cost me 300.00 and the service is a waste because you could book yourself and have more control over your reservations. The fact that I bought travel insurance in case I had to cancel was useless as they still charge you fees and rental car apparently does not apply when renting a vehicle through them. I am disputing the charges and will never use them again.

After I accidentally booked my trip one day further out than I planned on staying I was able to remedy it with Priceline but it was not easy until it was. I did not know how long I was staying due to health issues either so I piddled for the middle and chose a date blindly like Russian Roulette. That's the way I leave. I suffer from PTSD for several reasons. I booked my flight through Priceline. Not my hotel. I did get a rental car but I had to end up ubering because of web service until I was able to connect. That was at the motel I stayed at. Level 8/ Super 8 Motel. I'll include the review and address here to. Priceline is easy to use but it doesn't always automatically connect and I prefer to use a safe network. On with the motel....

Charlotte **

I booked a trip to Japan through Priceline for my family. Due to their faulty website I had to pay double for my hotel and I’m still fighting to get my refund. Customer service is trash. DO NOT USE!!!

I had a horrible experience with Priceline after I use their website for rental car. I lost the deposit after the rental company refused to give me a car unless I buy insurance for $32.99 a day from them. Priceline customer service representatives are notoriously rude and I had to call several times for the last 13 days, but they always start the process as new so I had to explain everything again and again for no result. Please learn from me and don’t use Priceline or York car rental in Florida.

Do not use Priceline! They did not offer anyway to allow for refunding my vacation package. Now, because of the airline I book suffered a fatal crash in the airport I was heading to, priceline refuses to issue a refund stating I did not purchase insurance to allow me to get a refund. They are scammers who want to keep your money. They also hide behind "airline policy" yet when I called the airline for a refund, they told me I had to contact priceline for any refunds since I purchased the package through them. They will do anything in their power to keep your money. Do yourselves a favor and go elsewhere!

If I could give 0 I would. Site directed is to hit the back button and choose another flight… said "Oops, this flight sold out, please choose another flight". We did. We were charged double airline fees. Called Priceline, spent 5 hours one day, waited two weeks spent another 3 to be told “Sorry nothing we can do”. Also said they had requested refund from AA ACTUALLY gave me ref #’s!!! Finally called AA directly and found out nothing had ever been opened on the case at all. They are in process of issuing credit. PRICELINE LIARS!!! Absolutely unacceptable! Do not book with them EVER!!!

Never ever book through Priceline, I accidentally had for a work event and now am stuck with a $400 expense because they refuse to refund me for canceling my hotel a week before my stay. I had to cancel because where I was staying at in LA was burned down and I was going to be delayed flying in to Phoenix, I got confirmation from the hotel and Priceline that I would be refunded. Well 3 weeks later, multiple unsympathetic calls, and consistent lies about their policies I have given up. This is an illegal scam they are running and do not waste your money working with them!

I booked a hotel through Priceline that was a combo deal with a flight from Spirit Air. The hotel is listed on Priceline as 4 stars. You can even see from my photo it has 4 stars. The pictures looked great. When I arrived the hotel was NOTHING like the listing so I called Priceline and let them know there were roaches in the room and trash just swept in piles in the hotel hallway as well as general construction and moldy smell throughout the hotel. The hotel would not refund me due to the fact I had not canceled the day before check in per their policy. I had expected Priceline to help since their site is where I had booked and they had a scam of a misrepresentation of the hotel.

We booked a hotel on Priceline for our beach vacation in VA beach and I had never used Priceline before. Price was better than going through hotel directly and beat all the other reputable booking sites. After paying for our room I contacted the hotel to make sure everything was correct and it was. I’ll update this review if possible after our stay to say if the hotel was as promised in the original booking info (quality, cleanliness, etc.). If everything turns out okay I’ll definitely use Priceline again in the future.

Buyer beware!!! Don’t book with Priceline!!! I would never book another thing with priceline ever!! I book a flight from TLH to KIN with a connection in FLL for 1/23. Snow came and the TLH airport was closed and all flights cancelled so I drove to FLL to catch the 2nd part of the flight. Now priceline is telling me I forfeited the first leg of the flight so no refund can be given. Tell me how did I forfeit the flight if the airport was closed and all flights cancelled. Not to mention I've spent 5hrs on the phone with them trying to get the sorted out only to hear no refund. They will never get my business again and I’ll be posting this review everywhere I possible can.

I used our employee discount portal, PerksAtWork to book travel. The site does not say or show that the travel bargains it is negotiating for you are rebranded Priceline. I would have never bought from them had they reflected this partnership! Now I need to make a change and there is a $199 change fee and the price difference of fare. They cobbled flights together between Delta and Virgin, but somehow Virgin owns the whole ticket. Checking online for price difference, I found something palatable. However, the flight I was offered was more than that which I found online. To change ($199) and difference (700) after tax and fees. Insurance only covers Covid, which is over. There is NO option to use partial or full credit toward any future flight. I had to know dates of future flight and arrangements have to be finalized before the original date of flight. It is set up to make sure you lose the value of your ticket if you need a change.

Tried to book a trip with Priceline for the first time today. Complete nightmare! They misrepresented which flight we booked and erased our shuttle. No customer service whatsoever. Don’t use them! This shouldn’t be stressful.

Be diligent when booking through Priceline. The confirmation process asks for a credit card to make your reservation, just like any other hotel/car rental/booking. What I didn't realize (and what they did not make clear) is that you are paying hundreds of dollars just to use Priceline's website, and will later be charged hundreds of dollars by Hertz (or whatever rental you go through) to pay for the fees associated with the rental car. Up front I was under the impression that the quote given by Priceline is what I would pay, not being told that Hertz would pile on their own slew of charges for the same reservation. There are a bunch of hidden fees, and I honestly feel like I just got scammed by very misleading advertising. Do not use Priceline if you don't want to be swindled.

I have been using Priceline for many years (10+). I have never had a bad experience with using Priceline. Their pricing has saved me a lot of money when booking both hotels and rental cars. I am very careful to read customer reviews and monitor the stars shown for each booking and that has helped me not worry about my accommodations. I love using the app and will continue to do so for many years.

If I could give zero stars I would. Accidently made two reservations and they wouldn’t refund my money on the extra one. Complete crap company. Do not use them for anything. Greedy company. Just $200 to them. They read the policy to me. Told me they would cancel the reservation but not refund my money. I will give them bad reviews every day until I get my $200 worth. Priceline sucks!

Booked through Priceline for a guaranteed 4.5 star room the night before the inauguration in DC. Hotel did not have my reservation on arrival. Turns out Priceline booked through another 3rd party website. Called customer service and spent 1hr and 46mins on the phone trying to get my money back and get a hotel room. They were trying to book me into a 3 star hotel in downtown DC. No. They goofed and didn’t want to pay for their goof up. Told me the other hotels that were 4.5 stars cost too much for them to book. They also kept offering me rooms in hotels that were sold out. My phone finally died and I ended up having to find my own hotel. Will NEVER use Priceline again.

Priceline service is very poor. Would give less than one star if I could. I had a death in the family and needed to cancel. The actual hotel approved the cancellation but Priceline is holding on to my money. Don’t use them.

The worst experience I have ever had. They sold me a ticket with a documented baggage and seat choice and the airline didn’t recognize this. They never refunded me the baggage charge I paid Even when I called them and emailed them many many times.

I will never use Priceline again. I have email confirmation showing that I can cancel my reservation for a full refund if it's done before a certain date. Then I did cancel my reservation and they would not refund me. I called twice, sat on hold for an hour and a half the first time, 45 minutes a second time and still they would not refund my reservation. I wish I could give zero stars. I will never use them again.

Very Disappointed with Agent Z. ** and Priceline. I had a disappointing experience with Agent Z. ** when booking a cruise for me and my sisters. He provided a quote on Friday evening, and I told him I needed to confirm with my sisters before booking. He assured me that the price would not change and mentioned that if I wanted, I could book with another agent since my information was in the system. I made it clear that I would wait until he returned to work the following Tuesday (after the holiday) so that he could receive the credit for the booking.

If I could leave the stars blank I would. We rented a car through Priceline from Dollar Rent a car. I paid for a Premium car. I needed to tweak the reservation a little bit so I called Dollar and was advised any changes had to be done via Priceline. I reached out to Priceline and was advised I would have to cancel my reservation and remake one. It was a minor change so I just left the reservation as is. When I picked up my car I was downgraded to a lower class car, I said something to the agent but it fell on deaf ears so I decided I would just take it up with Priceline.

Priceline is a Scam!!!! They have one price on the website and they will change the price and won't accommodate you for it!!!! I Highly wouldn't recommend going through them!!! They also use a 3rd party that scams too!!!! Prices is all Jacked Up!!!

I’ve been charged twice for my Christmas Day stay—once by Priceline and once by the hotel—and I’m beyond frustrated. I’ve been stuck in an endless loop between the two, with neither willing to take responsibility or issue a refund. Priceline keeps insisting they can’t contact the hotel, yet I managed to reach the front desk in less than five minutes. How is this even possible for a company of their size? Both parties keep deflecting, leaving me stuck in the middle of their mess. This is absolutely unacceptable. I’m furious, and you can bet I’ll be leaving negative reviews everywhere.

NU Car Rental is nothing but fraud! You should not allow them on Priceline. We called before trip to change pickup time- they wouldn’t allow it. Gave us 2 hour grace period- We were in line exactly 2 hours later but by the time we got to the extremely RUDE agent we were told too bad. Charged us 400$ for rental. I did not receive a refund for the initial 200$! If priceline continues to support them- I will discontinue my use of priceline.

Our Horrible Experience at this hotel! Confirmation number **, Rodeway Inn South Miami-Coral Gables, 5959 SW 71st Street Miami FL 33143. We stayed only the night of the 17th of January. Here are the intolerable conditions under which we barely slept and withstood because had no other place to go at the moment.

RUN!!!! Priceline is recommending EASIRENT CAR RENTAL. I rented from Phoenix, AZ. I trusted Priceline. Shame on ME...RUN!!!! Worst shuttle service. WORST CUSTOMER SERVICE!!!! They scam you on fees. Bully the elderly into paying for insurance they don't need. The three women working at the newish Phoenix Az spot are the worst representation of helpful customer service EVER. There was a poor woman from Italy desperately trying to get her car, manage her family, there is nowhere to sit, and communicate with women that only want to talk to each other and BLAST Videos. There is a sign up log when you walk in but you wouldn't know it because there is nothing to indicate it and no one there will tell you.

I was pricing how much a room could be and I booked on accident and I immediately called the hotel to let them know and asked for a refund. Which the hotel employee told me to call Priceline and have them call to sort it out. I’m nowhere near where the room was booked and I had to take $70 lost. Priceline did nothing to help me get my money back. Just sent me on a run around for two days to tell me no. Absolutely the worst experience of my life. Regret ever googling for a hotel. I’ve been robbed of my money.

BEWARE! I booked my husband for an international flight via ANA. Priceline charged us for a seat which is free from airline website. Deceit customer by not showing the full seat diagram & showed only the vacant one, which for me is unacceptable. Been booking for multiple times in my life & first time happened to me. I was duped! Called the customer service for a refund of the unused seat, but to no avail. The end of my long time membership with them.

Priceline has become no better than any other business, maybe worse. They have changed their website to where you see a price and the price is now for a standard room. There is no real description of the standard room. They now have a bubble to the right on your screen that encourages you to call them. If you call them, they tell you that there is no guarantee that you can get the room that you want at the advertised price and then start their upsell garbage. When I pointed it out to the person on the phone, I was told that he was there to give me the best deal possible. He told me if I wasn't happy with the service, don't use it. Priceline, welcome to the world of Comcast, Verizon and every other company that is all about money and making customers just another number on a balance sheet. Well done! I will never use this service again!

I tried to cancel my airline reservations and was told they would only give me airline credit for future travel. I tried to explain that my apartment was flooded and I had nowhere to live and was not able to take the trip and needed the money to live on but they told me to contact XCover, the insurance provided and they denied my claim also. Just beware!!!!!

Priceline is very disrespectful to the client, does not try to fix the problem just says it's the policy, there is nothing I have to do, I paid 5 days in the hotel and I can't modify anything in this case, I lose my money with this company. Stay away from this company.

I booked a room through Priceline on Jan 14th because my home is being renovated so I couldn't stay there for 2 days. The motel was Baymont in Florence South Carolina. I got off work at around 840 and arrived at the motel at 940pm. I noticed the room was dirty but figured I'd make the best of it then pick a different room the next night after being tired from working 13 hrs. I cleaned the tub then took a shower. There were no towels so I'm glad I had my own. Then I get out the shower and go to sink. I see a roach. I kill it and am getting more skeptical about my stay. I put my blanket over the bed and sit down drying off. I finish drying off and moisturizing then I see another roach. At this point I'm done so I start gathering my stuff and see a third roach. I go to front desk and the door is locked and the lady working act like she didn't notice me and wouldn't respond. So I try and find a way to contact Priceline.

I have been using Priceline for many years that they call me a "gold member" not that it comes with any benefits. I am very disappointed with a recent transaction, which I would like to share to express my frustration and also to make others aware of a problem which is not clear. I purchased a round trip ticket from Dubai to Boston for an elderly family member with insurance. I was told by a priceline custom service member at the time of purchase that the ticket with insurance gives the option to make changes for unavoidable reasons including health problems, mechanical issues with the flight or flight cancellations. I paid the extra and purchased the insurance to have that option as my family member has some health issues.

I booked the wrong day of my flight. Call 5 minutes after. They only reimburse less than the half Not before put me on hold came back saying, "I would talk to my supervisor." Put me back on hold. Came back same person with a very thick accent **. Told me that I should accept that or lose all my money. Even though that I paid insurance for full reimbursement if anything happens. Of course this disgusting individual told me that first I have to cancel ❌ the insurance. Horrible ....

I booked a room Jan 10th and canceled 2 hours later due to the governor declaring a state of emergency. The hotel said they would issue a refund but they need a request from Priceline. I’ve spoke to Priceline 2 times and emailed them 2 times. No results.

I mistakenly selected wrong departure date for flight, Priceline refused to rebook flight for a later date. No refunds issued even though the scheduled flight was in 16 days. The airline could not assist because I purchased ticket through a third-party. Terrible business practices!!

More than a week before my booking I needed to cancel due to wife's health issues. Was able to cancel return trip booking but not the pre-flight booking because the individual who "helped" me could not find that booking. Now the message arrives that I have a booked room for this day and there is no way to cancel without paying the full booking. Will never use Priceline again, their customer service does not exist.

Nightmare company that promote cheat company... Advantage Car Rental in Las Vegas... Very bad... Stay away from both... Priceline and Advantage Car Rental in Las Vegas... They give you a price and they bill you a lot more.