Priceline Reviews

I have been VIP member for long time and recently I was booking a package “airline and hotel” for my honeymoon with them. I called them and they send me a quote then I get the airline ticket from them and the hotel in a separate email from Booking while I have booked everything through them and when I was paying the hotel, I found out it’s extra 180$ and I called customer service and they told me this extra amount is the property fees. While on their website they include the property fees and taxes in their price. Couple days later I checked booking and I found the rate was lower for the same room type from what I got from them but it was too late to cancel. Customer service was horrible and I will never use them again.

Just booked 8 tickets for destination wedding thru Priceline. After being quoted the price and link sent I went ahead and booked flight and selected my seats. 6 hrs later I requested if I could get 2 more seats at the same price. I received that link and went ahead and booked those flights and selected the seats… Paid with credit card. 24hrs later I started receiving emails and calls requesting passport information on the 10 adult passengers… we responded with all information within the next 24 hrs.

I reserved a hotel room for July 9 2024 via Priceline.com. When I showed up at the hotel there was no electricity due to the storm (Hurricane Beryl). When I called Priceline for a refund I was told they could not refund me because I didn’t cancel the reservation in time. Despite several calls and disputes with my credit card company, I am still out the money.

I have used Priceline for years, but NEVER again!!! They double booked me at same motel for same night I did not authorize!! Glitch In Their system but the REFUSED to refund my money! BEWARE do not use.

I got charged by the app and Best Western in Woodbury, I spoke to customer service so many times, I never have an answer. Was not even reimburse, just stay away from Priceline as they can't handle their business seriously.

I bought two round trip tickets to Penang Malaysia. From Kuala lumpur from Priceline at a very good price. Tried to find out bag cost and it was not visibly available, upon check in we were told the cost was 10 dollars a kilo. This was with Batik air, that made our two suitcases and carry ons they were also charging us for over 500.00 dollars!!! Our tickets were 75.00 dollars. That's criminal what priceline and Batik did to us. Sad part is I've been using priceline for 15 years and I'm a vip platinum member. It didn't make a difference when I talked to priceline. It's just heartbreaking what this world has come to. To resort to using tactics like that. Kelly ** is my name.

I booked a flight with them going to Belize (San Pedro). I checked online to see how far the airport was from the resort and it was 12 minutes. When I received my itinerary it said that the flight lands in Belize City which is an hour Taxi ride to a ferry that is a 2 hour ride to San Pedro. The Taxi ride to the ferry is $70.00 per person and the ferry ride is also $70.00 per person. I already had a 3 hour flight to Houston and another 3 hour flight to Belize, now a taxi and a water ferry. So I'm actually losing 2 days of my vacation just in travel. Priceline should have informed me of this before booking in which they failed to do. So, when I tried to cancel they gave me a full day of runaround before I could get anything done on this vacation package and it really sucks that you have to go through stuff like this, because of their lack of professionalism.

I will NEVER use Priceline ever again. They are higher priced than just going direct through the hotel. We had 2 bad experiences at hotels where the managers offered discounts due to the issues but Priceline would not give US that discount even after I spoke directly with both hotel managers. The managers said Priceline is a horrible service as well and suggested not using them.

Booking with Priceline has been fine, but had to change my email address and they do not have a way to update your email on their system if it changes by more than 3 characters. So if you change from one carrier to another or update your existing address for any reason you are stuck. I called the customer service and spoke to a supervisor and they said their system is not set up to allow changes to the email address. Have to set up a new account with the new email in order to receive emails of your itinerary, updates etc.

I recently booked a express hotel deal through Priceline and prior to booking was given an example of some of the 3-3.5 star hotels I may be booked at. Upon completing my reservation I learned that I was booked at a Best Western. I immediately called Priceline and was told that the reservation was non-refundable even though I tried explaining that Best Western was not a hotel they had indicated I could expect to be booked at which is misrepresentation. Ended up rebooking at another hotel and had to file a dispute with my credit card company to try and get my money back.

I needed a reservation for tonight on 9/8, and then the dates reset on their own (I did not select them for 11/04, almost 2 months from now). I was NOT able to change the dates or get a refund. Showed up at the property and said they’d fix it if the 3rd party (Priceline) would be willing to refund the $, and a Priceline customer service member told me the hotel said “no”. I believe Priceline is a scam that will change your dates on purpose so you might intentionally make this mistake. DO NOT USE PRICELINE- THEY WILL TAKE YOUR $ AND BLAME YOU, WHEN THEY MADE THE MISTAKE.

I need to retract my recent complaint regarding car rental in Florence Italy and Priceline. Prior to arriving back in the USA, I could not reach a person at Priceline to discuss my dilemma, only Penny, a robot. This was a poor, not productive experience. However, this morning after arriving back in the USA, I spoke to a polite Priceline representative who solved my dilemma and my credit card has been credited. Thank you Priceline for your diligent follow-up.

Hertz at the Oklahoma City airport is stealing your money. We used Priceline to get the best rate but did not understand at the time that Hertz makes up the difference by not giving you receipt when you turn the car in and putting charges like "windshield chips" at $35 per chip on your final bill. I was ripped off along with another around me. When you check in they keep your card open for "incidentals" which never happened to me before. Then they do not do a walk-around inspection and tell you to just drive off the lot --"it's fine" (again, never happened before). My rental had 25K miles on it; I drove it less than 94 miles before returning it. They said I had 4 windshield chips and charged me for 2 at $70 for "windshield repair". I could not see any of these chips. Recommend do not do business with Hertz anywhere at any time. They are thieves.

I booked flights with Priceline. Priceline recommended adding a car rental to my package, so I did. When I arrived at the airport, the car rental company informed me that my car was rented at an entirely different airport. Obviously, I had to rent another car for my trip. Priceline never disclosed this to me during the booking. I spent 45 minutes on hold with Priceline the next day, and was told I couldn't get a refund because I didn't call them the day I landed at the airport. I was told I would be contacted by Priceline in the next 5 days to be offered a solution, but they never contacted me. So I'm out over $250 because Priceline rented me a car at the wrong airport. Terrible.

It was late and I was checking room prices. I decided on a hotel through Priceline. I had put the date in I wanted to check in and out. I processed the transaction. I got up this morning to find out I made a mistake. A human area and I called Priceline and they will not help. "Sorry you are out $85." They will not change the date. They will not help me do anything. They said, "I'm sorry you are just out of money"

Called Priceline! Made reservation to rent a car for 1 day. Was going to 4 job interviews. I paid $76. Including car insurance for the rental. I went to the airport to pick up the rental, I didn’t have a utility bill under my name because I live with my daughter! I was so upset, then they send me to go to Fox Car Rental, they wanted $500 deposit, omg! Then, Fox send me to SIXT…. That was an amazing, emotional, great experience. They all were so helpful, amazing, supportive, compassionate and professional with me! It was such an easy quick process. Very affordable! Then, I noticed Priceline hasn’t refunded the $76.

On 22 August I reserved a rental car through Priceline for rental 4-5 Oct. On 4 September I had to cancel the reservation because my daughter's graduation date changed. Priceline denied my $97.63 refund but if you view their website it clearly says they will process your rental car cancellation. They are completely dishonest and steal money from their customers. I am a disabled veteran and it's a shame Priceline is refusing to refund my money. I will inform all my friends and veterans about their dishonest practices.

My money back 2 months later. Classic bait and switch. DO NOT USE PRICELINE!!

I used to think Priceline was decent and then I decided to book with a bundle that included airline tickets, rental car and hotel. Then my flight was canceled and we lost three days off of my trip and Priceline said they could not refund or do anything for me, not even a credit for the future. Horrible company. I will never use them again!!

Travelled in Orlando on 08/31/2024. Went to Priceline to get a Hotel. Express deal offered $100.00 4 Star Hotel. It came up as Double Tree- we were so happy. Then we went to a beautiful lobby and got registered, got the keys and went to a room. We were Shocked! 2 story building- Motel Style with catwalk. No elevator- after hard tiring day had to carry all luggage to a 2nd floor. In the morning spoke to Gabriel- manager on duty- he agreed that this was NOT a 4-star accommodation. Main Building -Yes, not a 2 story. He mentioned that Priceline has their own gradation and it is Priceline 4 Stars. Called Priceline- same answer- "it is our Star Rating." No apologies, no refund! Bait and Switch business! Do trust Priceline- scammers!

I bought a flight through Priceline for Spirit Airlines and four checked bags, but only two showed up in the spirit system. I was told by Priceline to go ahead and purchase two more checked bags and to submit the receipt to the email given and I would be refunded. I've been told numerous times that a check will arrive within 2 weeks but never has. I've been on the phone a dozen times, it's been more than four months. Stay away from Priceline and their affiliates.

I am absolutely disappointed with Priceline. It was my first time booking hotel with them. We have chosen room for 265$ per One bedroom but when we have arrived we have been given small studio which cost was $191 per night… We have reached customer service right away but all we have heard that’s what their system says and no refund of price difference or any credit was given to us… as hotel was fully booked we spent our vacation at that small room for price of one bedroom twice bigger in size! I don’t recommend booking through them. It seems like scam. Be aware! Flight and car booking was fine though…

I recently (8/31/2024) rented a car from Thrifty Car Rental by the Philadelphia Int'l airport through Priceline. This was nothing short of a disaster. The folks at Thrifty were pleasant and took good care of me, however, the folks at Priceline (car rental department) could not hauve been any less accommodating than they were on the phone and online. Just awful. A few details. Not more than 15 minutes after I made my reservation, I wanted to change the rental from 5 days to 3. My plans had changed. They would not allow the change the number of days REALLY? I just made the darn reservation. I read as much of the contract as I possibly could to make sure this was the right choice for me but again, I decided to change the rental period. No help on the phone when I called. Not sympathetic at all.

I will keep this short. Cheaper is not always better. If you decide to used Priceline, double and triple check what you are purchasing. Priceline will change the search information you input, such as dates and locations. Just review and check, so you don’t get taken by something different than what you were searching for.

I booked a reservation flight on June 11th for my mom from DTW to FOC on the Priceline website June 4th. We arrived at Delta Airlines with no issue and checked in. When my mom landed in LAX we were denied entry because our name on your system did not match with the name of passport, green card, and ID. We told the ticket agent that our flight from DTW to LAX was processed. On their side of the system both from Delta Airlines and Priceline they said our system name matches with the passport, ID, and green card.

I rented a room at the EconoLodge in Duluth MN through Priceline on Saturday. When I got to the hotel 1st they rented us a room that was already occupied. Then they sent us to another one that was absolutely filthy. However we decided to give it a try. But the floors were filthy and sticky and when I laid on the bed within a few minutes I was broke out in hives all over my neck. I then thought to check the mattress which was completely stained up with lots of brown stains.

Worst customer service ever, speaking to the manager is not even helpful. I can't believe a company like cannot do a simple override on a drop off location, definitely not using them ever again. Save yourself a headache and find a more reliable company. FYI their insurance sucks. We got one and when we went to the counter they didn't accept and we were forced to buy another from the car rental company because the one they sell us from Priceline is not valid with the car rental company.

This site is never worth it. I tried to book a rental car this am, and was allowed to put in the times. After the purchase was confirmed, the times changed and I would have been waiting in the airports for hours. Go directly thru the company sites, this company is a scam.

If I could I’d give a negative star. Absolutely horrible service. They give prices and add unexpected extra costs at time of flight confirmation. Corrupt company that rips people off and there is nothing you can do about it. I will never use Priceline again or recommend them to anyone. Total RIPOFF!!!

I booked for 2 nights at the Doubletree Hotel and was confirmed for the Quality Inn. I called Priceline immediately because I was confused. They kept repeating to me how my reservation couldn’t be changed. I didn’t even get the right reservation that I selected! They informed me that they would call the quality inn to cancel the reservation for a refund which the hotel said they couldn’t do because the manager was not there. Avoid using this site.

If I could give 0 stars I would. Priceline is a scam. Do not book through them. Businesses such as hotels will tell you that booking straight through the business is recommended to avoid fraud. Priceline changes details of your booking, such as the date, during the booking process and then when you realize they have changed your original booking and try to call them to cancel or modify they tell you there is nothing they can do so they keep your money. There are tons of reviews and complaints to better business bureau corroborating this. Do NOT book through Priceline. Ever.

I recently booked an overnight stay on Priceline. When I checked out, the cost of the room indicated on the receipt was $40 less than I had paid to Priceline. When I called Priceline customer service, I was told there would be no refund, that the difference in the charges reflected the profit claimed by Priceline, and that the hotel shouldn't have made that information available to me. I'll never use this service again, and I'll be sure to warn anyone tempted to use Priceline. Obviously it would have been better to book direct, so lesson learned.

We have been on the phone with Priceline from 1:30 PM to 5:08 PM the day before our check-in. We only came to this point because we decided to call the hotel to confirm some items and the hotel didn’t have our confirmation. We contacted Priceline and were transferred for one person to another, after them trying to get ahold of their partner booking.com. They were unsuccessful four times. The second time we called we were placed on hold and were transferred to booking.com where the associate had no idea why we were calling but now we know it was their booking partner, but somehow Priceline can’t get ahold of them even in the amount of hours we were on the phone with them, this is absolutely the worst service we have received.

All the customers, be awake and careful not to buy any products from Priceline because we a a sad from this travel agent booker. They did not allow to request a refund from my case of booking hotel- Monte Carlo Inn Barrie. They needed to take any responsibility in case of suspected any infection disease may happen in this hotel. But the agency didn’t help and support.

Priceline is a third party operator. The one time I used them Priceline did not pay the hotel and only partially paid the car rental. Then the responsibility is on you, the consumer, to get your money back as the hotel and car company charged me. I had to go through my credit card company for reimbursement. Too many risks, unknowns in this process for me going forward to use this company.

The Ramada and midtown Albuquerque is rated as a 3.5 star hotel on Priceline but should not even be one star. Dirty disgusting old beat up at customer service. I found Teresa's a bed bugs around the mattress as well as mold growing in the bathroom and various locations paint chips falling from the ceiling, Priceline is obviously participating in some sort of deceptive marketing experience about this property.

Easy to book, impossible to make changes. Poor customer service. Don't recommend to use the service. We had a bad experience to cancel one of hotel room. You have to chat first, then finally next day representative contact us. Wasn't helpful.

How do I start??? This company sucks! Worst experience ever! I booked a car rental to the airport. Never got it, booked a hotel stay with my family. All messed up saying I had to pay more because they had less guests!!! This is a joke. I travel so much and this was the first time using them. A total mess!!! And on top of it my flight I had to change airports in another country to get back to America!!! BOOK WITH ANYONE ELSE BUT THEM! Worst company ever!!! Ruined my vacation and put me under a lot of stress and it costed me $300 extra for their mistakes!!! Stay away from them!

Cannot stress enough how awful of a company they are to deal with. The hotel clerk was rude to me and when I explained a mistake was made when I booked they refused to help me, the company said I didn’t get charged so I couldn’t speak to a live representative for 2 hours. Finally did and they refused to help me at all. This is by far my worst experience dealing with a company and I would avoid this company at all costs.

This company is a waste of time & money. 1st thru booked me with a cheap car company off site of airport, their customer service was a negative 5. They didn't have the car I paid for. There were 20 people waiting for cars and the company didn't have enough. Priceline gave me back my original amount only. Then I had to Uber back to the airport, only 1 company out of all that were there had cars available. I paid 3 times the amount Priceline quoted me. They sent me an email stating they would pay the difference, I sent all receipts and I have not only not received the additional funds, they didn't acknowledge my sending it. PRICELINE IS THE WORST COMPANY I HAVE EVER DEALT WITH. DON'T USE THEM FOR ANY TRAVEL, YOU WILL BE SORRY.

I booked my flight and rental car through Priceline. The flight part went fine. The rental car, I could have died. When I got to the Minneapolis airport, I had to wait for a shuttle. It took an hour to get to the Double Tree Hotel where there is a unattended kiosk. I had to call a number to get the key. It was pouring rain so I wasn't able to check out the car.

This company is running a fraudulent operation. I purchased insurance for a car I rented through them. Upon arriving at the airport, Budget told me the insurance had not been purchased. I had to purchase it through Budget which was 3 x's the price. I contacted Priceline to get a refund for the insurance I paid for through them and was told they could not refund it. I spent over 1.5 hours dealing with a very frustrating and useless customer service agent and supervisor only to be told their system could not refund anything. Seems to be a fraudulent company that charges you for things, takes your money, then does not provide the service or a refund. This is criminal.

I booked a flight and cancelled within 24 hours (actually 15 minutes after I booked). Under their policy, a full refund will be issued. 3 months later I am still waiting for a refund. This 24-hour refund policy is a scam. Do not book with this company.

Priceline is a downright scummy company. I booked a hotel with them and then canceled less than an hour later within their terms and they are refusing to refund me. They also never sent me a cancellation email so when I tried to do a chargeback there is no way to prove it. They had me call to cancel and all I can prove with that is that I called them. Yet when I go into the trip it says cancelled. This is downright fraud in my opinion. I cancelled according to their terms, then they refused to refund me and also orchestrated it so that I have nothing to stand on with my card company.

I hate Priceline. I have been using it ignorant to the fact if I book directly it is way cheaper and their little VIP tiers are a joke. I have over 25 bookings yet I'm still under Blue member. Research and you will be happy and Priceline will eventually fall as a company because they make no sense to even use. Their customer service is horrid and thank God I won't be pursuing them anymore because just the thought has taken weight of my shoulders.

Literally a scam company that commits fraud. I paid for a room on PriceLine just to have the front desk of the motel tell me they didn't actually have any availability. When priceline calls the hotel, the hotel tells them it was a no show, so they will not issue a refund. Literally a scam fraud setup being done by both companies to get free money.

Absolutely, terrible customer service! I booked a ticket for my minor child through their site. On the day before her flight I was told by Delta she could not fly due to it being the last flight of the night. Delta does not permit minors to fly the last flight. Due to the possibility the flight is canceled and they are stranded with no chaperone. MAKES SENSE!! They could not change my ticket because it was booked through Priceline. So, I call priceline and am told they will reach out to me the next morning with a different flight. The morning comes with NO phone call. So I call. I am on hold for forever just to be told there is an open ticket and I'll have a phone call the next day.

On August 22 2024, I made a hotel reservation using Priceline. The hotel was awful, and they neglected to let us know that a room had been cancelled. We arrived there about 11 p.m. and were informed of the cancellation. Upon reaching out to Priceline, no further options were offered. We practically had to search for a place on our own, which was unexpected. Very awful customer service. Refunds have been requested for more than seven days, but they have not been given. Every time I phone an agent, they say they will get in touch with Booking.com, but they never do. Please avoid using price lines for bookings since they are quite inconvenient. Please forward this message to everyone you know.

Worst experience. Priceline didn't send the correct data to Hotel. We faced embarrassment during check in. When called customer service of priceline they waste your time with bunch of excuses. They are REAL scam.

AVOID. Horrible company. Lies and dishonest and never use a Discover Card with them. A $600 charge appeared on our Discover card from Priceline. I immediately called Discover. Was told we had to call the merchant to cancel as they could not cancel the charge as somehow merchant had our security info. Called Priceline to cancel this charge all within 15 minutes of the charge appearing. Priceline said the “hotel would hold 1 night”. But they would ask for a waiver. When I contacted the hotel, they said they never got the reservation or the one night fee.

Never Never use Priceline Company!!!! They represent broken hotels with bedbugs, dirty linens and broken toilets. They will take your money and won’t give you what you paid for A CLEAN ROOM, A TOILET THAT WORKS..

I can't believe my terrible service and purchase experience with Priceline.com. I rented a car to pick up later that day. Minutes later I received a call from our local Enterprise rental care desk telling us they didn't have a car and we needed to talk to Priceline about a refund as they have no responsibility in the matter. I called Priceline and was told they would not refund my money until they spoke with the rental company, and they were not open today. I expressed my rental was for today, and they rented me the car and all I'm asking for was my money back since it's not available. I asked to speak with a supervisor (whose name was Honey) and I pointed out the rental company was open as they called us.

My experience with Priceline has been absolutely appalling. I paid Priceline nearly $900 for a hotel reservation from 8/5/24 through 8/15/24. When I checked out of the hotel, I was provided a standard folio with my total for each night, including all taxes and fees. The hotels charges were over $100 less than what Priceline had charged me. I called Priceline immediately (8/15/24) and explained they had overcharged me by over $100. The agent apologized, contacted the hotel on my behalf and assured me they had already submitted a refund for the difference in prices upon checkout, and that it should be deposited within the next few business days. I waited until 8/23/24 and still no refund.

I just come back from staying in a hotel that I booked in Myrtle Beach, South Carolina for one week through Priceline. It was the worst hotel I’ve ever stayed. Downright filthy. The shower curtain had black mold on it and I have a list that I can go on and on how bad it was. I’m just disappointed that Priceline is booking a hotel that was that bad. Do not book the Sandcastle resort at the pavilion in Myrtle Beach, South Carolina. Disgusting.

We purchased a trip through Priceline/Armed Forces Travel and opted in on the 'travel insurance'. Well, the first thing that happened is our bank contacted us asking if a transaction for this insurance was fraudulent. Priceline/Armed Forces Travel never disclosed they would be charging us additional through another vendor. It gets even worse! This company has no phone number. What a great way to help out customers. Wait, there's more! Travel insurance only covers health/medical. Nothing else! So, it's not travel insurance, it's 'travel health insurance' - which is completely fraudulent. This was not disclosed prior to booking. And... Without their fake insurance, if you cancel in my circumstance, they charge you one room night for it. Thanks, 'Cover Genius', for nothing.

Never do a bundle deal through Priceline. I gave priceline a 3 star because some things worked out well the plane ticket, hotel all were great. The rental car company priceline use for bundle is Routes Rental car. This company is a scam. I went to Houston, TX for a wedding and upon arriving at airport I got picked up and taken to rental car company which by the way is not at airport, it's in the middle of an parking lot for Park and Fly parking lot. There was this little shack no bigger than a shed. You talk to an tv screen, no present reps except on screen. You get there and action. Ok so when you book with priceline you are advised there are other service fees per rental car company. Well a under statement, I paid $121 more than expected, that's another rental car.

DO NOT USE PRICELINE!!!! THIS IS YOUR WARNING!!!! I booked & paid for a flight to Brazil $1031. I paid an extra $160 on top of this for "Cancel For ANY reason". They won't refund me & insist that I can only get a credit to use Azul airlines!!! I'm trying to cancel & get a refund & they stole my money & everytime I call, I get sent to a call center in the Phillipines, and they can't/won't do anything!! Do not use priceline for anything ever!!!! They will take your money & they don't give a crap about you.

On August 16th I’ve tried to buy an air ticket from them. What they do- they double charge you! Because the ticket was expensive, with double charges they exceeded limit on my card and transaction didn’t go through! So, I didn’t get a ticket, and my card was messed up: after 5 business days the charges are still on hold in pending status, nobody expedited and released them! If you want to miss your trip and compromise your card- this is the place!

During a state of emergency due to a Tropical storm we had to cancel our one night hotel reservations. Our child is autistic and is terrified of storms. I have called Priceline 3 times to get a refund after speaking with Disney, who stated it’s their policy they WILL refund during a state of emergency. Priceline continues to tell me Disney said no. Disney has told me this is what they do, they take your money saying the hotel you booked said they will not refund. Which is not true. We never even checked in or drove to Orlando! It has been a nightmare, hours on the phone, and still no refund. Terrible company, they should be out of business.

I booked three tickets from Priceline.com for the trip from Beijing to Los Angeles on 5/26/24. That costed $1155.52. Sichuan Airline cancelled outbound flight. I asked my refund at the counter and was told I would have to contact the agency or Priceline. I contacted them with nobody helping us and we stuck at the airport. After we came back to US, I filed a dispute with Barclay credit card for a service that never happened. That was indirectly rejected by Priceline. I withdrew the dispute and I initiated a claim with Priceline. In the meantime, I contacted Sichuan airline and was told the refund had been initiated to Priceline on July 26, 2024.

I used Priceline today to book a room downtown Chicago, it was one of those specials in which you won’t know the hotel until you pay. So I click on choose room and it comes back as not available anymore. So I just started looking at other rooms, I just so happen to check my email for something my husband was sending me and I see an itinerary from Priceline, that was a red flag because they said the special was no longer available. Do I immediately go on my online banking and see that they have debited my account. So I called the hotel listed on the itinerary, they tell me that they do not have a reservation for me.

I contacted Priceline team for booking hotel at Niagara Falls.. One of the consultant helped me to get a good deal and he shared two links for two different deals in addition to that he clearly mentioned that link is valid for 24 hrs. When I try to book them after 40 minutes, both of them were not showing the deals also when I contacted them another person answered who was very rude and not listening to my words. Seems this site is not trustworthy. They need to teach their staff how to behave with customers.

I tried booking with Priceline for a package trip from Victoria, BC to Halifax, NS. We are looking to bring our infant daughter, who is one-and-a-half years old, and the option for her to sit on our lap showed up. Not having to buy another seat, of course we chose that option. But, nope -- Priceline says that flying from BC, Canada to Nova Scotia, Canada is an international flight, and she can therefore not sit in our laps. First of all, we have flown with her in our laps from Canada to Mexico last year and then again from Canada to Chile earlier on this year (both international flights,) and there were no issues. Second, Canada to Canada is a domestic flight.

I was redirected by Google to "Get a Room" without knowing it. I mistakenly booked a room for 2 nights instead of one. I tried to change or cancel/rebook and the penalty was 1 night stay, $420.00. Get a Room is owned by Priceline. I am very frustrated by the service from Get a Room/Priceline. Don't use them! Go direct to the hotel....

We recently booked a hotel through Priceline and we stayed at the super 8 hotel by Wyndham for 4 nights however we only ended up staying 2 nights there due to the intolerable conditions of the hotel. Roaches, a horrible smell like urine everywhere. No towel service. That was actually the least of our concerns based on the unhealthy conditions of our stay. Anyway when we checked out we asked for a refund of the 2 remaining nights and we were told to contact our third party who we booked our trip with PRICELINE. Now we are getting bounce around and PRICELINE is telling us that is not up to them. Who do we believe??? This is a perfect scenario of bad customer service. No other way to put it. Never again with PRICELINE.

Our family was planning a trip to Branson, MO. I saw this “wonderful deal” in Priceline---$84 per night for a “3-star” hotel during the Independent long weekend so I booked it. The total cost is $309.15. The name of this “3-star” is Red Lion Inn & Suites Branson. If you enjoy cleaning up a toilet and bringing all the trash cans out to a dumpster in a parking lot to empty the trash every day while staying in a “3-star hotel”, this is a perfect place that you would like to stay in Branson, MO. Priceline tags it as a 3-star hotel but I would call it a “ghost motel”…

I rent a car on PRICELINE for @ 8 July to 18 August with insurance. And later return my money for insurance. And invite VIP member again. Total Cost: $293.80 rental. Priceline Trip Number: **. July 28 - August 18 • Pick-up: 2:00PM. Confirmation #: **. In Bucharest charge me 6071$ for...and I lose my money. The office was fake and dark. I return the car on time.

Priceline recommends disgustingly dirty hotel and fails to support its customers. Arrived at hotel to garbage and cigarette disposal strewn everywhere. Toilet broken. Food on floor including elevator. Room smells. Priceline failed to negotiate refund. Better to sleep in your car.

I took a trip to Seattle to surprise my 8 year old granddaughter who has HLHS (half a heart). She has had 3 open hear surgeries with her 4th this December. The hotel Days Inn in SeaTac was by far the most traumatic experience I've ever had. I booked through Priceline, I called to tell them I had to leave with both my grand children due to an enraged patron who stayed underneath us. If you walk across the floor it would rattle the furniture causing it to bang against the wall. My grand daughter is very tiny, and my grandson or I are heavy foot. The patron came to my room and turned psycho banging his fists on my door, my granddaughter was terrified. Management stated he said the children were jumping on the beds and jumping on the floor which neither was true. Management REFUSED to move me as I requested several times which lead to me calling the cops and for our safety leaving at 12:30 am.

We book 2 room thru Priceline with trip protection for deep sea fishing on party boat. The boat got problem with the engine and cancel our the trip. Call Priceline to cancel the reservation for refund. Priceline only refund us back $9 per room.

I rented a car thru Priceline from Fox car rental in Oakland. When I went to pick up the car they said it would not be here for several hours. So they hooked me up with an additional larger car, of course at a higher price. When I went out to the lot it was an suv which I had no intention of driving and I went back to the counter. They sure enough found me another smaller car. But still said there was an additional charge. Second they said there was a $100 security deposit. Which later they changed to charges for bridges and tolls. I called Priceline and they basically too bad. Both companies are not worth doing business with. Professional scammers!

DON’T DO IT!! I went through Priceline to purchase a rental car. They matched me with FOX rentals. I drove almost 2 hours to get my rental that I purchased through Priceline only to get there and be told that they’ll be a very pricey hold needed to be placed on my card. Miriam told me that it would be $500 then $700 then $800 needed to be held on my card. I was not expecting that. So in the end I wasn’t able to get the car and was told that I would not be given a refund from Priceline for my money I already paid online to get the rental. BAD BUSINESS!

Booked a room that was not what was advertised. I am used to getting what is advertised via Priceline. However, they don't care enough about your business to make it right when you are scammed. I will no longer use service as a result. You can have many great experiences and it only takes one bad one to make all the other ones not matter.

I bought 2 air tickets from Priceline for 471.90. Wanted to change date, still same price, told me it will be for 772.00. I asked at least 10 times for total price. Told me 772.00 10 times but still charged my card 1243.90, requested why, said that was the difference, on the same call asked to cancel it, but denied it.

They scammed me out of 75.00. She lied and said it was a pet fee and now they will not provide a detail list of the charges. They said it’s taxes and other fees but will not show me what in detail. Do not use this site. I will turn them in to the attorney general also. SCAMMERS.

I booked a one night stay at the Hilton in San Antonio. The price for the room was $185. Priceline added on some recovery fee of 133. That's almost 2 hotel rooms for getting only one room! Dissatisfied.

Booked a car through Priceline that was to be provided through Sixth rental. Lost my driver's license before vehicle pick up so was informed by Sixth agent that I would have to call Priceline so they can change the name on the reservation to my spouse as they cannot modify Third party reservations. In attempt to contact Priceline, there is no live human being to reach and help you with the process. When the Priceline number is called, it confirms the existing booking you have and tells you if any modification need to be made, Sixth rental needs to be contacted. System proceeds to forward your call to the rental agency. This is an endless loop and such a terrible experience. Not their fault for me losing my wallet but the fact that there is no line of support is mind-blowing. Will never do business with Priceline again and will strongly advocate against their services and their platform.

Garbage company. Giving greedy deal but end of the transaction paying lot more than others. Never deal with it. Garbage customer service and not a professional customer care agent. Regreting after dealt with it.

When I saw a booking for an upgraded room on Priceline at such a good deal, I jumped at the opportunity. I booked immediately and emailed the hotel to confirm my reservation. The hotel responded, confirming my reservation but stated that I would be staying in a regular room instead of the upgraded one I booked. The next day, I called Priceline to explain that my reservation was for an upgraded room, not a regular one. They assured me they would look into it and get back to me. A month passed with no response. After following up via email with no reply, I called again. This time, Priceline informed me that the upgraded room I booked was not available at the time of booking, so they placed me in a regular room instead.

I hate that I have to come on Trustpilot to complain but I feel like it is a valuable resource to working people like me. I book hotels regularly for my employees, and myself, for business and personal travel. I use Priceline for booking flights, they are good and fair on the prices for these. Transparent and you pay what they say you will. However when you book a hotel, the price they show you is nowhere near what you will actually pay.

Priceline can no longer be trusted as an ethical upright place of booking, the best thing to do by word of mouth is to spread the word and collectively unite to take Priceline to court. There's supposedly no communication between departments within the company at all.

Worst experience with their customer service. I was charged twice. I have sent over all the documentation including both invoices sent to me along with my bank statement and the response I got was that they still need to research this claim and turn around time is 7 business days. DO NOT TRUST THIS SITE.

I thought I was booking directly through the hotel, but when I checked in, realized it was through Priceline. My mistake for not being careful. I got charged for my stay twice (over $500). I've been calling since July 27 and have been told numerous times I would be refunded, and supposedly it's been escalated to management multiple times. Still no refund as of 8/15. We will have to do a chargeback on our CC.

I booked a room with the special rates for in Hays, KS so I had no clue what motel they would pick. They give you "possibilities" of brands and Quality Inn wasn't one of them on the list so I didn't think that that was where I'd be put. When I got put there, I called 3 different numbers within in 10 minutes of reserving and begged for a different motel due to the fact I had had HORRIBLE experiences the last 3 times I had tried to stay at the quality inn in hays. They were no help at even considering what I was saying and I was stuck with a $70 charge for a room me and my son couldn't even stand to stay in!! I know it's a non-refundable non-cancelable rate, but come on!! Never again will I use this site! Rip off!!

If I could leave a lower review, I would. Avis Rental car pickup time was incorrect. Avis refused to assist because it was booked through Priceline. Priceline refused to adjust the booking, which would leave me stuck at the airport for 5 hours. The rep was very rude and refused to allow me to speak with anyone else. I was told I could not alter nor cancel the booking. I will NEVER use them again. I blame myself for looking for a deal. Next time, I'll just book directly through Enterprise like I usually do.

I booked a trip with Priceline 7/26/ 2024 and used Frontier airlines and American and NU rental. My flight with Frontier was cancelled and I wasn’t informed. So I had to rebook the flight to AZ. Frontier nickeled and dime me for check in and for carrying on bags. While for my flight and getting to get something to eat. Then the flight was delayed 2 hrs which made me late picking up my rental car. I was told by Priceline was we be refunded my 1st booking which has not happened yet. I have called and emailed and nothing has happened. STAY AWAY FROM FRONTIER and think long and hard schedule with PRICELINE!! How long does it take to get a refund,

I booked our flights and car rental through Priceline. No issues with the flight but the car rental they suggested has been a nightmare. Nu Car Rentals in Denver. Scammers. Do not use this business. Reserved a small compact car through Priceline months before the trip. Paid almost $600. Get there to pick up the car, and they don't have the compact car we reserved. How convenient. We paid an additional $300 deposit. Which we were told we would get back immediately after returning the car. Which we did on time. In the same condition as we took the car, of course. We returned the car on August 3. Still have not seen a dime credited to our account.

We used Priceline to book a stay at Hutton hotel in Nashville. The reason for our trip was for my disabled mother's surgery. We arrived, paid for valet services, and walked inside (Which isn't easy for my mother). The front desk told us that priceline booked us but they didn't have a room available. We had to take all of our belongings back to our vehicle. We spent the next 2 hours on the phone with priceline. They were "trying" to find us another place to stay. After two hours of being put on hold and them telling us they were still looking, we told them nevermind and to just refund our money. We found another hotel within 10 minutes. So I'm not sure why they were having so much trouble. Use ANY other third party!

Priceline refused to refund my airline ticket because Silver Airways changed the flight time one time, saying I changed the flight time. I purchase Trip Protection insurance. Silver said the ticket was approved for a refund and that Priceline would need to contact them for the “waiver code.” However, Priceline refuses to give me a refund.

I paid for room. The system gave wrong date. I had no more money, I live in hotel using Priceline for weeks, these folks wouldn't credit me a night or anything. Say 24 hr I get refund. 24 hrs came. No refund. They holding my money while I'm homeless. Sleep in my truck. I'm Handicap. I been ran over by a Excavator... Priceline is bunch heartless people who has no compassion for others. And nobody want you to give them anything. It's my own money that I'm pissed about. Went from 1 day get money back, to now 2 days because nobody refunded the money the 1st day... I truly will never recommend Priceline to anyone and I'm start using Agoda.... I so sorry I used Priceline 18 times.

I made reservation for my flights with Priceline on the phone. They (talked to Julian) totally destroy my day. After all the frustration and ignorance of customer service of Priceline, l had to do it all by myself. They destroy your day in vacation and at the end they said, "We are very sorry about it." That’s funny.,,, I did reservation for my flights. Paid for it. They emailed me time and airline that picked, after 10 hours they change the time of my flight in very inconvenient time and different unknown airlines. It’s a long story, but I have been through hell with the customer service, very unprofessional. I DO NOT RECOMMEND THEM AT ALL. Such an ignorant and uneducated CEO which runs the company. So stupid.

Due to last name entered incorrectly, new ticket has to be purchased at airport. This costed 1326 dollars. More than original price paid. Zero help with numerous phone calls. Therefore would not recommend Priceline. Even if it costs a bit more a different vendor might be better. Would give less than 0 if feasible on review.

I have booked flights with Priceline in the past with no issues, however, when I booked my last flight, the next day I found a lower price on the same exact flight. Since Priceline has a best price guarantee and my purchase was eligible for that, I put in a claim online and fulfilled all the requirements to receive a refund. On the morning of my flight. I called Priceline as I received a message from them to call and they stated that they did not receive my request for a refund of the price difference which was ridiculous as They messaged me. Long story short after being put on hold, they came back and said they DID receive it, but it was too late to get a refund!! This company's price guarantee is totally fraudulent, and I will never do business with them again! I put in a BBB complaint regarding this also.

Rip off. Won’t refund me for rental car I didn’t receive 'cause Hertz refused to rent me the car I already paid for for not having a credit card. Debit cards are same as credit cards. Hertz needs to get with the times and Priceline needs to state this ahead of time. Don’t use Priceline or Hertz. Too much hidden fine print.

July 18th all airlines cancelled the flights that night. Spirit Airline refund my money Right away. But till now Priceline didn't refund the service money they charged my card. They keep saying we looking into it

If I could give 0 stars I would. I was quoted a price for 2 adults and 1 child. I booked it over the phone. Got the confirmation email that said it was for 2 adults and no child. I called back within 5 minutes and was told the reservation was indeed only for 2 adults and I would have to pay the hotel for the child when we got there but they didn’t know how much. However, for some reason the price I paid that I thought was for 2 adults and 1 child was $1100 more than the price on their website for 2 adults in the same hotel, same dates and same room. No one can tell me why. Had to call a dozen times only to get the runaround of “we will give you an answer in 24-48 hours” then that turned to 3-5 business days with still no resolution 2.5 weeks later. This company is terrible to do business with.

Booked a hotel on Priceline… When I saw the charge in my bank statement it has a 100$ service fee on a $200 hotel room…. Called to cancel… Very rude, refused to let me speak to a manager and told me it was non refundable…. Never again.. Buyers beware

I purchased air tickets for 5 people and on my deal said the carry-on bags were included. When I went to do the check-in online the luggages were not showing to be included. So I called Priceline and they told me if I had to pay extra to take the carry-on bags they would reimburse me. I just had to save the receipt and email to the provided email. So, we traveled and I had to pay for all 5 carry-on bags. I send the email with the receipt, itinerary number, and explaining I had talked to customer service prior to purchasing the carry-on bag fees.

I was on hold for an hour regarding a billing issue with a hotel. After being told to contact their sister company (booking.com), I told them I already did and they told me to contact Priceline directly. The service rep advised she could not do anything for me and I asked to speak with her supervisor. She put me on hold again and eventually the line went dead.

USAA members please make sure Priceline is aware that you are a member while booking your car rental. They will not allow your discount once the reservation has been made. Also, please make sure your vehicle tags are not expired. We were given a car with expired tags and had to have it towed. They did bring us another car...7 hours later.

The last two times I used Priceline Breakers they showed two nice hotels and one lower rating and both times I used it I got the lower rating hotel which you can book directly with the hotel and it's $5-$10 cheaper. I will not use Priceline again. There are no savings and you can't cancel the booking so it's not worth using their price breaker.

I will never plan a vacation with Priceline again. The little bit I saved I could have saved elsewhere with less hassle. I’m not sure where they are based out of but calling customer service is a nightmare based on the simple fact I could barely understand any of the customer service associates. Zero help.

I recently had a bad customer service experience. I accidentally made a reservation for the wrong day and was trying to get a refund for the room I didn’t stay in. I called customer service to ask for the refund and I got someone who was very hard to understand due to speaking fast with an accent. I very nicely asked to speak to someone else because she wasn’t understanding me and I couldn’t understand her. So upon asking (very nicely) to speak to someone else, she groaned and hung up on me. I was nice then but I won’t be now. If you’re hiring someone to do a job that requires communication, it’s probably best to hire someone with a good grasp on the English language. If I book a room in India I would understand if the person had a heavy Indian accent. But this is America and it’s not worth saving money hiring cheap 3rd world employees. Do better Priceline!

On April 15, 2024, I purchased round-trip tickets (trip number# **) for my son to come to Texas for my wedding on June 8, 2024. He was to fly in on June 7th (conf# **) with AA out of O'Hare and into Austin, TX, with a return flight (GSNXCK) out of Austin on June 9th back to O'Hare. When I purchased in April I also bought the PROTECTION PLAN just in case he could not make it and my money could be refunded back, As suspected my son could not make the flight I reached out to Priceline immediately to cancel the flight on or around June 1st. Priceline informed me that my ticket was nonrefundable and that I could not receive the money I paid refunded. I explained to the rep that I purchased the trip protection plan and according to that plan, my trip would be refunded 100% in full if I had to cancel the trip. 

I rented a car for five days through Priceline. I paid in advance because the price was lower. When I returned my car, I was given a receipt showing the price from the rental company was $38 lower than the price I paid to priceline. Because priceline advertised online that their price was guaranteed to be the lowest price, I called so that my account would be credited. I was told by a supervisor named Darold, that Sixt, the rental company. should have not showed me their price. I asked about their guaranteed commitment online to be the lowest price and was told I would not be credited because Sixt rental company made a mistake. What a sorry company..People, if you want to be treated decently, do not use Priceline. They do not care about their customers, only to make profit.

Would not help me reschedule my flight 'cause of a booking error and only suggested I cancel my travel plans while they keep my money. Telling me to file a claim that they know wouldn't get approved. They have a complete disconnect from the companies they are booking for and the customers they are trying to represent. Had to rebook my trip but I did it through another agency. I'm never giving them my business again.

Booking.com along with Priceline.com offered up this property for a trip we planned for my son. We paid for three nights, but my son had to leave in the middle of the night because of crack and drug use and an unsafe environment. Why would booking.com send us there? and why won't they give us a refund when we paid for three days and left within hours.

I rented a car in Puerto Rico through Priceline, I paid $104 for eight days of collision damage protection. When I went to pick up the car at NU Car Rentals at the San Juan Airport the collision insurance was not accepted and the employee told me that Priceline knew about this and gave me a paper confirming that the insurance Priceline sold me was not accepted. I purchased additional collision insurance from NU car rental company for $35 daily for 8 days.

They cheated me. Mentioned breakfast available for the hotel but it was not. So I spent lot of money for breakfast. Tried to reach customer care but never connected. I will never book any trip them again.

We booked an express deal for a 2.4 hotel that is rated 7+, non smoking room. What we got was a motel room in a place that can't r more than a 1 star motel with 2.5 customer rating. It's basically a brothel. First room was a smoker room, second room is dirty, staff is beyond rude. Called Priceline and can't get through to customer service.

Priceline/Booking.com. allowed me to rent a room in an unsafe neighborhood. There were people doing drugs out front. People laying the sidewalks half dresses. I rented the room through their site assuming I would be in a safe neighborhood. Refund would not be issued because no refund policy. OK but I trusted them to not put me in a drug infested area/ filthy area. They do not check the hotels before allowing them on their site. I will never use them again.

Terrible vacation package through Priceline! Resort was dirty and room or should I say 3rd room was way below par with: dirty bedding and headboard, faulty air conditioning, safe worked part time, shower wouldn’t drain, hot shower 1/4 of the time, all pillows, bedding, and couch stained. Grounds had green stagnant water everywhere with overflowing garbage cans and garbage on tables and poolside everywhere. 24/7 room service did not ever answer phone. Customer service at resort and at Priceline would not verify if I would be reimbursed if I left early. Wanted to leave 2nd night! Also- do not fly Spirit Airlines - they were part of the package- they “lost” our checked luggage and we never received it until 3 1/2 days later! We never check luggage and this was our first time, not by choice! So we incurred expenses for clothes and toiletries and we can’t get through to Spirit for reimbursement (the law) after many many attempts. Vacation- no not at all!

I rented a car through Priceline from Economy Rental Car and it would not even start. The cars from Economy Rental were junk. So I had to go to Enterprise and rent a car that was actually fit to drive. I’m trying to get a refund from Priceline and they treat me like I am dirt. They keep putting me off which is shameful. Don’t ever use Priceline for anything. The only reason why I gave them 1 star was because it wouldn’t submit a review with zero stars.

I went to my hotel which was under construction. The room I was given had open water/sewer room beside, unsealed doorway, was unfinished and was NOT the room I booked. Hotel said they had NO ROOMS like those shown in Priceline photo. Priceline actually said "this is a picture of the room". Hotel management was unwilling to resolve or refund and told me I could sleep on the floor. At that point I had to find another hotel and pay on the spot. Priceline had no support number for Turkey, no support email and only AI that cannot help.

I recently booked a vacation on Priceline. The car rental company they set me up with has no customer service and I am unable to get any answers to my questions. When I contacted Priceline customer service they were also unhelpful. I will never use Priceline again. Very unhappy and very concerned with my upcoming trip reservations.

Customer service with this company is a joke. Priceline, rentalcars.com, and booking.com are all probably owned by the same group from what I think I'm understanding. I did a reservation with one of them, but they never sent confirmation email and put it under a funky phone number and not my email. I was never provided a trip number. Figuring out how to cancel was a NIGHTMARE. I was told by the rental car company it was with priceline who had the reservation and I needed to cancel with them since it was third party. Priceline told me it was with rentalcars.com. Rentalcars.com said they didn't have it. I couldn't even contact bookings.com (but they are the ones who charged me).

The worst company in existence! My flight was delayed & they not only kept my deposit they were out of rentals when I got to the location. I couldn’t transfer the date or anything! They’re a complete scam in every sense of the word. MOST companies with integrity would compromise but NU Car Rental & Priceline are the worst!

I can't believe at this age and time this fraudulent company can keep making money off unsuspecting customers. Its website is built to scam you. I was putting hotel candidates into my card and confirming payment method before I was ready to commit. Then the website developed a mind of its own and use my payment information I just put in and booked hotels for me. Immediately called, hotel helped to get it cancelled, yet no refund from Priceline.

I booked a hotel room for my retirement party. I booked the room for Friday, Aug 2nd. When I went to confirm my reservation I realized that somehow the reservation was for Sunday, July 28th which had passed. In all good faith how does that happen? I booked a Friday not a Sunday, I booked in Aug not July, you don't think I would have noticed the difference?

On July 29/24 planned on staying at Great Falls Montana after a 12 hour drive from Denver. Went online and Priceline came up so decided to book with them. Priceline chose Sleep Inn at the Airport. Instead of saying there was no available rooms Priceline just changed the check in date for August 4th. I did not notice this until my email confirmation. I contacted Priceline and informed them that these dates don’t work as we were just passing through that night on our way back home to Canada. They said they would reimburse me if Sleep Inn would cancel the check in date. Sleep Inn states they have a no cancellation policy and will take my $229.00 US without any service for the date I specified. This is a scam, I will never book with Priceline again or Sleep Inn at the airport in Great Falls Montana. They took Senior’s money with no service.

This was the worst company I have ever dealt with. During our recent trip, Priceline charged our credit card, but when we arrived at our resort in Mexico, the paperwork showed that Priceline had given the resort a declined credit card. As a result, the resort put a $1900 hold on our credit card. For the next two days, we tried to contact Priceline. Eventually, they provided the resort with another credit card that cleared. This was our first and last time using with Priceline.

I have spent literally thousands of dollars on Priceline in the last year and as soon as my last booked trip is up never again. You truly get what you pay for. Yes, you will save money. You will get some very cheap trips and you may luck out, but they are most definitely not there when you need them. So long as nothing unusual happens and you don’t need customer service you will be golden. However, if something goes wrong, good luck to you.

I booked a flight with Priceline and it was canceled due to the Microsoft issue July 2024. We booked for Delta, and our flights were canceled and we missed our port for the cruise. Flew to the Bahamas and was able to start the trip 3 days later. I was denied for trip interruption because I flew to the Bahamas. The entire statement does not make sense.

I decided to book a quick getaway to Vegas. Well, I pressed all the buttons. Nonstop from Michigan, hotel with breakfast, coffee, microwave. I should have stayed at a motel 6. Nope, I got planet Hollywood. No coffee pot, no microwave. Oh and let's not forget the flight!! I left Detroit, arrived in Denver, had a 4 hour layover, went to Vegas. Arrived at the hotel, checked in, everything's good right, nope. Was charged $400 for a resort fee so now my savings from Priceline literally went back up to the original price of the room. And then to get back home 4 days later. I left Las Vegas at 9:30 a.m., arrived in Newark at 5:30 because of the time change rate was actually only a 5-hour flight. But then I was laid over again from United airlines for an additional two and a half hours. If you add up all the time I spent in airports and/or on a plane, it was almost an entire day 16 hours, all thanks to Priceline.

Worst company ever. We all need to form a class action lawsuit. I was promised a casino, gym and restaurant. I arrived at the hotel and Priceline had incorrectly added the amenities and it ruined our experience. Now I have my attorney reaching out to the Priceline Legal team for answers.

I called for help with making a reservation. I had questions for a customer service rep. The automated system kept asking me for a trip number or a phone number and it could not identify my phone number. It would not transfer me to a human being. It told me to get that information and call back later and then it disconnected the call. Do not waste your time with Priceline.

Priceline gave me a recommendation for a hotel after I put in the filter that I was traveling with a pet. I found out that the hotel doesn't accept pets and now are unable to refund my money for the two rooms. Will NEVER use this company again and am advising everyone to do the same!!

Just a nightmare. Horrible service. Never again. We purchase tickets to London UK and due to sickness we couldn't travel. Nobody is helping with the cancellation and get our insurance company through Priceline to get involved. We paid for travel insurance for our $3,000 tickets but Priceline is not giving us service. We need to contact each vendor, hotel, airline, etc.

I should have read the reviews before dealing with Priceline. I would agree they are horrible to deal with. Be careful. If you are Canadian they charge you the Canadian rate and convert it into US dollars. They lie on what they have on recorded conversations and I have requested the recorded conversion and so far no response. The sales department confirmed that I was charged Canadian price with US conversion and they refused to give me my refund and because of the incompetent sales rep I was charged a conversion rate with me bank. What a disgraceful service.

When you buy a plane ticket in Priceline no refund! If something goes wrong beyond our control you don’t get your money back! Get and purchase insurance even though it’s not our fault that the flight is delayed and cancelled they won’t help you in any way. Period.

Priceline robbed me of a booking in NYC!! Run away from this company! I booked a room at the YOTEL hotel in Timesquare NYC and when I got to the Hotel they couldn’t find my reservation. When I called Priceline they said that there was a problem booking my room and that I wouldn’t be charged for it! I not only had to buy another room directly from the hotel, but two days later Priceline charged me for the hotel stay anyway. I spent 10 days on the phone with Priceline trying to get my money back, and they kept saying that they couldn’t reach the hotel where I stayed.

I purchased international round-trip flight tickets with Priceline advertised as premium seats with United Airlines. When I call United, for confirmation of my flight, I learned from the agent that the domestic leg of my flights was booked on economy class. I explained to the agent who shared that this was misleading practice of Priceline. I called to confront priceline and the agent told me that they considered the assigned economy tickets as Premium. I pointed out that the seats had no Premium features. After over two hours of explaining and hold they said they would call me back. My problem was not resolved. BEWARE OF PRICELINE FOR DECEIVING SALES PRACTICES!!!

I’m wish there were 0 stars! A reservation for a hotel room 58 days from now and I can’t slide it 1 day. Hotel cannot change it by 1 day and Priceline refuses to change it. No difference in price and I rebooked the trip to check. Hotel can and does offer same rate! Priceline is a ripoff! Don’t use it! I spent 20 minutes on the phone with their less than stellar AI before spoke with an agent. Agent was polite but could not change the booking! Bottom line! I will have to book my extra day through the hotel and call to check in and get charged for a night I cannot use! Thanks for costing me an extra $200 Priceline! You will never get my business again and I will put this review on every social media platform I can find!

This place was so bad I would not let a dog stay there. I booked this on Priceline who should be ashamed to be associated with this dump. We drove 7 hours from Philadelphia PA & was very tired. When we tried to check in the manager P. ** who I later found out is the owner was not friendly & I was asked to pay $150 cash for incidentals after 2 of my credit cards were declined. I later called my banks who said there was nothing wrong with my cards. Through Priceline I booked 3 rooms for 3 nights totaling $645.00. After being given room keys we proceeded to the rooms. As we went into room 105 it was disgusting. You could smell the mold upon entering, it was dirty, roaches, broken light fixture, mold on the ceiling & mold in the refrigerator. The bed looked like the sheets were never changed & there was no wash clothes or towels in the room.

They are horrible to work with when the airline changed my flights. Had a hard time canceling and changing anything that had to do with my trip. Customer service was extremely hard to understand. Will not use them again.

Does not allow cancellation of rooms. The fares are also not exactly the best. Most of the other providers like Expedia, booking.com, etc also offer same/similar fares. Overall an unethical company that draws the blood out of its customers. Stay away from Priceline.

Make sure when you make a reservation you are not redirected to Priceline website. I made 2 nights reservation in Holiday Inn. Posted price was 166. I got a confirmation of total charges of 512 dollars. I immediately cancelled the reservation. Exact 3 minutes gap between the confirmation email and cancellation email. I called to ensure no changes applied, the Priceline rep confirmed the cancellation but no refund. The most expensive 3 minutes I paid for no service. It took me two hours moving from one agent to another escalating my case with absolute no solution. It is a scam. Please pay attention when the website is re-directed to third party. Sure enough, reserving directly from Holiday Inn website was 200 dollar cheaper.

I would not recommend Priceline at all. What you see is not what you get. The rentals are a joke and the hotels are a joke. Far as the hotel what is advertised is not what you get. Once you go to the hotel they will not accommodate you after booking through Priceline. The rooms is not what is listed that I booked. The room was small and nothing like what was advertised. Due to it being booked 3rd party they will not fix the problem. Then my car rental charges me 2x. You will pay once with priceline then again with the rent a car as well. Complete frustration from both ends. I will go direct with my upcoming vacations instead of Priceline. So disappointed and my money just being wasted. No one cares either. Trip was a disaster as well in the end with the Microsoft issue at the airlines so yes I’m completely annoyed. Never again.

This company is a total scam. DO NOT RENT from them…I booked my vacation to California 2 months ago which included a rental car. When paying for my car I was told to get the premium insurance coverage because FOX CAR RENTAL will charge me more if I go that route….shoot I didn’t even get started with FOX CAR RENTAL yet. Short version I paid in full for a small car and they put me in a SUV because they don’t have any cars….once arriving at FOX they told me I still need to get their insurance. The one I got from Priceline won’t cover the vehicle…mind you now this is all going on at 1:15 am so I can’t get the vehicle unless I purchase their own and had no choice…after reaching out to Priceline they told me my time frame has pass and they can’t do anything about it…

I wanted to write this review to let others know that Priceline does not stand behind the hotels that they offer. I stayed in a horrible hotel in Savannah Georgia, that I purchased on Priceline. They had just painted the rooms and the fumes were so overwhelming that I got sick. I asked for a refund after spending 2 sleepless nights and was told by both the hotel and Priceline that they do not give refunds. The fact that Priceline will not stand behind the hotels they offer should make everyone open up their eyes and find another way to make a reservation.

We booked a package to Key West through Priceline. Our flight was cancelled 3 hours prior. They couldn’t get us a flight until 3 days later. We had to book a hotel with crazy rates due to the situation. Our hotel was non refundable. We spent 2 days trying to find a way there with all those added expenses. When I called Priceline they said we were booked through Booking.com. No one ever disclosed they were partners. They would diss one y is and refused to help or refund me. Would not recommend them.

Priceline advertises 3.5 star properties but they don’t even live up to 1 star. They do not care if the hotel doesn’t clean, put up shower curtains, close the pool, have running elevators, etc. I will not use Priceline again because the way they responded to my inquiry to tell them they need to re-evaluate this particular hotel. It is falling apart. I’ve stayed at a 2 star property that was way better.

Never use this site. They represent scam companies and won't help or refund. My rental was unclean with someone's shopping left in it and I still had to pay for it, no credit, or anything. Haven't received my deposit of $300 2 weeks later and they won't help.

Worst place you can do business with, every single agent keep calling themselves specialist and all of them are incapable of doing the job, when they keep you online on purpose so you get tired of waiting over the phone and forget about refund taxes and fees, they will come up with some crazy explanation and they all act as I are in 3rd grade when it comes to making numbers and pretend they have to transfer you, I get it Mayne that's their #1 profit not refund taxes and fees, but when they services were never provided to you, a consumer you have a right to ask for it as they policy state. Never do business with them, the only training all agents have is keep you on the line for so long over and hour so you get tired and forget to get your money!

Rental Car rate was ridiculous. No Refund. I did sign that. HOWEVER, I was not expecting an almost $800 bill for three days. That's my experience. I suggest you look at the fact there are over 7,000 reviews here on this website alone and Priceline's rating is 1 star. RUN AWAY from this company! I wished I had checked their reviews first. My mistake. MY BIG MISTAKE!!! RUN AWAY, RUN AWAY, RUN AWAY!!!

After I purchased my hotel Priceline displayed no refunds for this hotel. Very unhappy with the service I received from the customer service of Priceline. $393 gone with no refunds after seeing the hotel had a deposit that I was unaware of. I found a better hotel on my own.

The amount on my Priceline receipt was not the amount I was charged. I have called customer service several times and sent emails about my issue and all they do we regurgitate the info without explaining why the receipt I received FROM PRICELINE doesn't show those same numbers.

Horrible customer service. No one cares to help. False advertising on hotels. They lie and state have pools then say, "No. We can't promise that." Fairfield Inn by Marriott in Flour Bluff Corpus Christi needs to be condemned. Blood on walls. No pool. Smells of smoke, musty mildew and sewage. Blankets never washed. Shower and AC didn't work. Priceline doesn't care about credit or refund even though we only stayed an hour then left. What a scam of a company.

I stayed at Ramada by Wyndham in Pearl, MS. Due to flight delays, I didn’t arrive on 7/18 but got there 7/19. The pics on Priceline DO NOT match my actual experience. If I could give it a negative 22, I would. The entire hotel is dirty. I arrived so late that I didn’t have the energy to try to find another hotel. Flooring was missing or coming up, room phone dirty, wrinkled bedding… my room iron didn’t work so my clothes stayed wrinkled. I got a lecture from the lady that brought me extra towels! Missed pairing areas under sink, cracked bathroom tile, squeaky iron bed frame, door didn’t seem secure. I’m glad I bought my security lock!!!! Broken hair dryer holder just left on the sink counter, mold in the iron. Poor hall lighting. I could go on, but please just see pics. This hotel needs an entire overhaul!!!! Don’t forget the creepy front desk lady with smeared lipstick on her face who insisted that I told her my name was Linda and tried to give me a 1st floor room to a single traveling female! Just a creepy feel all around….

If I could rate 0...I would. I accidentally booked a hotel that said it was an hour away and it turned out I would have to backtrack. I called immediately to cancel and they told me it was their policy that I could not cancel unless it was 24 hours in advance... I explained the situation and was given no help. I was charged for a hotel I never stayed at, poor customer service. Do not book on here.

I booked 2 rooms through Priceline in Houston TX due to the hurricane and the power being out I have been trying since July 8, 2024 to get my refund back from priceline and they are not trying to help me.

I book a car rental last night but was found that Priceline has a new policy that no one will get a refund back even I try to cancel within 24 hours due to a sudden change of the trip. Priceline said it is an Express deal which I never encounter before. They just has tried to deceive you. And they don’t refund you even though it is within 24 hours of booking. Terrible company. I will never use it again

I would give a negative star review if I could. Customer service just gives you the runaround. They do this intentionally to ensure you don’t get a refund for cancellations. It is more than pathetic that a company would capitalize on a Global outage. In this case it not the consumer nor Priceline at fault, but why should they keep money for reservations that can’t be fulfilled. The consumer is penalized but they are not. I don’t recommend doing business with this third party organization.

I have used Priceline for years. The customer service has gone downhill. I had a reservation and Priceline asked me to do their job contacting the hotel to ask for a refund and waive the fee. The hotel accommodated and did refund me. Priceline then decides to call the hotel but did not ask the receptionist the right questions so they never got the information that the fee was waived. I called the hotel back and spoke to someone else who said it showed it was waived in the system. I spent exactly 2 hours going back and forth. There is a huge problem outsourcing our customer service in the US. It may be cheap for the company, but the customer service isn't there. I probably won't be using Priceline again after more than 8 years of booking hotels on a monthly basis.

BEWARE Priceline is fraud. They use scam SEO to trick you into thinking you're booking through the hotel directly, if you make a mistake on dates they do NOT let you cancel! 3 hours on hold for simple cancellation. They will not do it. Disputing charge with credit card. Reporting to Better Business Bureau.

I booked a rental car as a bundle with airline tickets on a recent trip to Florida. This is a review for Priceless Rental Car Company which is who Priceline used as part of my bundle to “save” money. Review of Priceless Car Rental: It’s a pity that in order to publish this post I have to give this company a star. If I had the opportunity, they would get zero stars.

Priceline was $100 more than the hotel. I booked three nights at a hotel and paid $460.41 through Priceline. The hotel gave me a printed receipt that showed the total was $360.45. I called Priceline to inquire about the difference and was told that the hotel was not supposed to give me a receipt so that I could see the actual cost. The $100 difference was their profit margin and no refund for the difference could be issued. What a scam.

It’s very unfortunate that I had a horrible experience with Priceline today because I have used your services before on different occasions and things went pretty well, today was different things to place in my life that I had no control over which is the weather that put myself in my family in the position to be without electricity in our home for a few days. I went through Priceline and made reservations for us to stay in a hotel until our power is restored, also reserved a rental car, which once I arrived at Enterprise, there were no cars available, from Indiana to Illinois, which I understood due to the power outage.

Your customer service is absolutely horrible! After Hurricane Beryl in Houston, Tx we were out of power for 5 days. What we thought was hope we called and booked a stay on Wednesday, July 10, 2024 with Priceline. When we arrived to the Extended Stay Hotel, the room was completely sold out! Priceline took our money and is giving us a hard time. We lost all our food in our house and had no electricity. We had no air and wanted to be comfortable! What we thought was hope with Priceline we got screwed in the midst of a Hurricane to our city. Now Priceline has our money and does not care! The customer service reps don’t care and don’t know anything. The hotel complained about Priceline doing this to customers in overbooking when clearly they do not have any rooms.

I do not recommend booking any hotel stays on Priceline or its affiliates. Customer service is terrible, waiting online forever. They came to solve the issue, & don’t refund you your money. Save yourself the headache.

Priceline would not refund the booking of my hotel during hurricane beryl. It was supposedly an evacuation from power outage and heat. There were only few of hotels posted on their website as available and chose the hotel I booked. However the hotel had no power. Through email, the manager approved me of my refund but he has not received request from Priceline. Per hotel's front desk, they do not issue refund unless it is the manager. The manager told me to get priceline reach out to him but priceline only chose to reach front desk, which I clearly specify that they will not get response from front desk but the manager but priceline keeps on reaching front desk and never reached to the manager.

I had booked a room through Priceline.com and as I just completed my booking, my electricity came back on. We were without for hurricane Beryl. I am immediately called Priceline back within the timeframe that they claimed I had to cancel the booking which was 2:46 PM that same day. I called before 2:46 PM to cancel. She gave me excuse that nobody higher than her was there to do the cancellation and she would have to send it up to the higher ups to get my refund. The hotel claims they don’t keep the money that Priceline does. Since I never stayed there was never any electricity at the hotel to begin with. Priceline kept my money not them so I have been fighting them for quite a few days now to get my money back and I told him it’s illegal for you guys to keep money for services that weren’t rendered and taxes that were not paid so do not ever use Priceline for anything. They will rip you off!!!

Have used and loved Priceline for many years. Recently can’t even recommend them any more. Last trip booked a hotel- showed up At hotel to be told that they did not actually have the room I booked an hour earlier. Called Priceline support, they would not refund and said they had to turn it over to another department to decide what to do. This would take 3 days. Not the first issue, just the most recent. Probably will have to dispute with my bank. It’s a shame such a once great app is such a pile of garbage now. I have issues like this every 3 or 4 times I use this app. And no one in customer service ever gets anything resolves, or even cares.

I made hotel reservations thru a company - who knew Priceline scammers have about 8 different names. Reservation for this week Mon, 7/15 thru Friday morning. I woke early this morning fever and all that goes with it. Hotel - Town & Country Inns said ok but he had to call priceline, they said NO CANCELLATION allowed/no refund. Doesn't matter if you're sick. I've used them before, I'm 66 so I don't just make reservations on a whim. So, I can drive 6 hrs sick so I can lay in bed in Minneapolis or just forfeit my $800. THIS IS ABSOLUTE GARBAGE!

Worst place to book a vacation with! Would not give us our money back due to HURRICANE BERYL!! They wouldn’t even give us another date to fly out after every other place accommodated and change dates since the hurricane.

A mistype in Priceline's amount on your prepaid card for payment to the hotel from their third party supplier was incorrect. Due to this no contact info for me or payment was given to the hotel. I had to wait over an 1 1/2hrs for resolution between Priceline and the hotel once I made it from my 9 hr drive. When trying to talk with Priceline the front desk agent was disconnected from twice as well! It caused a buildup of guest needs for him as well and anger and embarrassment for both of us.

I’m currently in the middle of my trip booked with Priceline. It has been frustrating from the start. Signed up for their credit card for $200 credit which didn’t happen. Had to pay another $200 for less than stellar seats. I thought that’s what I bought when I booked my flight??? WTH? Will see what other surprises $$$ I run into. Dealing with them has been no “bargain” at all. I could have done this on my own with less hassle.

I purchased from Priceline for $49.50 but got to motel and they said needed another $75.00 but would get a refund of the $75.00. Never received my refund. If you're quoted a price that should be the price.

Scam!!! Terrible service. I booked a rental car for $156.93 paid at time of booking with $0 due at desk. Economy tried charging more and told me I can cancel for refund. Priceline keeps insisting they will or have refunded me and nothing is ever in my bank. Last one was an actual email stating it would take a few days and if nothing call my bank. I waited 10 business days from the last one and still nothing and my bank says there is also nothing pending. They constantly say what they think I want to hear and it’s been 6 weeks of fighting this. I never used the rental car and deserve the money back. They are always telling me it’s escalated to the manager but I still hear nothing back. Scammers!

Priceline is completely unreliable. Do not use them. Blame shifting and over talking is a common practice. Paying extra fees for refundable stays and trips are useless. You will not receive your refund.

I contacted Priceline and scheduled directly with them. Made it clear I needed a room that can accommodate five people. We show up. The room can barely sleep four people. There is no place for the fifth person to sleep and Priceline nor the hotel feel it necessary to correct their mistake.

Totally disappointed and dissatisfied with the service provided by Priceline. I placed a hotel Reservation on July 2nd at 11:11am for the 4th of July. Supposedly it had to be canceled on the 1st to receive a refund. I read cancel within 24 hours. So, I canceled the reservation at 8:23am on the 3rd. Please explain how you can legally request that a reservation be canceled before the date it was made? I was also told that because I canceled due to finding a cheaper rate directly through the hotel; instead of calling Priceline I would not be refunded. Just next time call. So, are the prices listed on the website not truly the lowest price??? The price listed on the web varies from contacting a representative? So, your organization isn’t really looking out for the consumer! Terrible tactics!!!

Priceline is a scam. They charged me $300 for a car rental and $100 for a hotel rental. When I arrived, the car rental business said that Priceline doesn’t pay for anything. You have to pay at that business. Same thing for the hotel. Priceline doesn’t pay a thing towards your stay. You are still responsible for the total payment. I called customer service, however, they stated they don’t deal with payment issues. They gave me a third party number that never answered, even after repeated calls. I emailed but never heard a response back. It’s been over a month. Don’t use Priceline. They are a complete scam.

Absolutely terrible service. We are a tax-exempt educational entity and Priceline just outright said that they don't have a policy to refund the tax. They even did not help us coordinate with the hotel in getting the tax refund. Never book with Priceline if your organization is tax-exempt.

Absolutely terrible experience start to finish with Priceline. Crappy flights, to Crappy rental car places to even worse hotel. Absolutely do not recommend using them. You will get better prices booking everything individually.

They sent me to a motel infested with bed bugs and the owner of the motel was not nice. She overcharged my card. I have bug bites all over me!!!! And the motel didn't even say they would call someone to check the room. I was overpriced from my rate given on Priceline. RIP Priceline.

Priceline is such a scam. So I booked a flight and hotel package through them. I get to the hotel and everything goes wrong. From animal hair embedded in the carpet, to the rub and sink being stopped up, to the toliet flooding, to the room being dirty, the water gets turned off from 7am-1pm. I ended having an asthma attack and had to check out early. The hotel apologizes and issues me a refund. I follow up with Priceline and they tell me that a refund was not approved. So of course I call the hotel back and confirm that not only had it already been approved but that it was released back to Priceline.

I recently stayed at the Hampton Inn by Hilton - Washington - Downtown Convention Center for a business trip from June 25 to June 28, and my experience with Priceline was disappointing. Issues with Receipt Details. One major problem was the lack of detailed information on the receipt for taxes and fees, which caused issues with my company's expense reimbursement process. Despite multiple attempts to resolve this, I was met with unhelpful responses. Poor Customer Support. I spoke with a supervisor, case number #**, who, after placing me on a long hold, ultimately pushed the inquiry back on me. I had already contacted Priceline directly for these details, but they were unable to assist me, instead referring me back to the hotel. This back-and-forth left me frustrated and without the necessary information.

BEWARE of using Priceline.com, because they are liars! When I recently used Priceline on July 6th, 2024, they promised upfront that I have 48 hours to cancel my hotel, car and plane reservations; but then after I paid them $2,077.25 for the package, I received a 12-page printout which said that the $690 payment to Alamo Rent A Car was non-refundable and non-transferable. I had planned for a trip to Bigfork, Montana on August 14-18 in 2024. It was for a 3-day Banjo Camp, but the store gave me wrong information and I got signed up for guitar instead, so 36 hours after I made my reservations I had to cancel my reservations.

Very bad experience with Priceline. I have been with Priceline since 2000. 24 years with Priceline and platinum club vip member. I recently book a 3 Stars hotel with Priceline in Richardson, Texas for the soccer tournament with my family. I book 2 separately rooms. One for my 2 daughters and one for my wife and I. It's a Wingate hotel owned by Wyndham. That was a bad mistakes. As I checked in to the hotel. As Priceline rated 3 stars but nothing like a 1 star or I would rate no star at all. The lounge was so dark and dirty and the front desk checkin construction equipments everywhere. As I didn’t see it fit. As it shows all 36 picture for the hotel on their website.

This company and their policies are pathetic at best. They sell you trips at a discount so they say and offer you insurance to cover the trip if some unforeseen occurrence happens. Then, when this does happen, their insurance does not cover the trip nor will they refund the trip in any way. Is this good policy. Again, NO. IT IS PATHETIC! I had a trip planned and the person I was to visit passed away. Why would I visit a person who is no longer alive? How is this not an acceptable reason for cancellation? SHAME ON THEM!

I was very disappointed with my experience booking on Priceline. I highly recommend avoiding Priceline for travel booking. I recently booked a hotel to find out that a resort and tourist fee twice the cost of the booking would be charged upon arrival. I brought this to their attention and they did nothing stating they felt the small print general ‘fees may apply’ covered it. Will not use them in the future.

WORST 21st Birthday for my Daughter. Priceline quoted us a price. Got to Harrah’s Hotel it was $407 extra. Not to mention it was late and we were stuck in the lobby for several hours. Had to cancel her dinner. Customer service is horrible.

I was looking for a rent-a-car at the Denver Airport. I entered the information, found what looked like a good deal. Get to Denver, go to the rental counter to find out that I rented a car in downtown Denver. A $60 Uber ride. Hertz would do nothing to help. Then I find out that I have to return the car back to the downtown location, there goes another $60!!!

Just please stay away from that website! I need to write a whole book about my experience! Long story short, two weeks, six hours a day on hold and at the end I got charged $2000 extra in order to change my ticket! Book through the airlines or the hotels, direct and pay a few bucks extra!

I am very disappointed with this company. I booked a flight and mistakenly booked the wrong information. However, within less than 15 minutes I caught my error and phone Priceline back. By calling Priceline back, I expected this to be a easy processing of refunding my funds due to the mistake made. During the time of my email confirmation, by speaking with Priceline, they advised a refund would be submitted within 24 to 48 hours. However, after 7 business, Priceline had not provided any refund. I spoke with several agents with different answers. Finally, I did a 3rd party call with my bank to get this problem resolved. The problem is still pending (RED FLAG)! Please consider re-thinking using this company, unless there is desperation of booking a flight! Please read their reviews. No one should have to fight for what belongs to them!!!!

I booked a room at a Comfort Inn at a small town hotel. I was on the Comfort Inn website to book this room. The listed room rate was $158 but there was a $25 off coupon button on this website if I joined their 'club'. I clicked this button and then proceeded with the booking. When it came time to book the room after entering my cc info there was no total displayed. Figured the taxes/fees couldn't be more than $15-$20. The second I booked the room my phone dinged with an alert from my cc company alerting me to a charge for $240. I called the listed phone number immediately to cancel and was told it was non-refundable.

Their telephone staff will make errors and you will have to pay!! 3rd party plus hotel won’t take ownership. Priceline blames hotel and hotel blames Priceline. But guess who pays double? You! I had trouble booking due to a recently changed postal code/zip. When it finally worked I didn’t realize the date reverted back to the present date then the one I wanted. I called immediately and Rosa assured me my booking was canceled and the correct date booked. But now I am expected to pay for both! Incredibly inhumane and unfair. Two days of my wages shot because of this.

Priceline's motto should read: We will take your money and put you up in hotels which are either gross, rundown or closed for business. This was my most recent experience with Priceline when I booked three hotels using their app. The first hotel was dirty and smelly, the second was rundown and noisy, and the third was closed for renovations. I am still waiting for a refund on the third hotel. Priceline charged me for a room I didn't even use because the business was closed. I wouldn't recommend their service to my worst enemy.

I am deeply disappointed with Priceline regarding my travel credit of $1577.80. Due to unavoidable circumstances I had to cancel my flight in January 2024, and I received a credit for future SWISS flights, but no SWISS flights are available from San Antonio to Colombo until today (July 2024). I am deeply disappointed with Priceline's handling of my travel arrangements. Despite multiple attempts to rebook my canceled flight, Priceline failed to provide adequate support and repeatedly directed me to Swiss Air, which couldn't help. They offered a three-day flight option, impractical for my limited vacation time. I couldn't secure a flight with Swiss Air through Priceline and they did not offer alternatives. This has caused significant stress and disrupted my plans.

Scam. They took my money for a booking of a hotel. They did not inform me at the arrival of the hotel I would have to pay another $100. Left me on vacation for 2 days with no room. Me and my kids had to sleep in my car with no hot showers or any place to relax

The worst customer service ever. Booked a room and when I got there to see if we can get an early check in we paid extra. Then price charged me again after check out. Called customers service and they said they would return the charge, instead proceeded to charge me again. So after disputing 1 charge with my bank. After contacting them again they were still no help. Ended up paying for 1 night three times. NEVER WILL I USE PRICELINE/BOOKING AGAIN. Should have stayed with Expedia, trying to save a little with the hotel. Lesson learned.

CURRENT SCAM PRICELINE IS DOING!>>> if you purchase a round trip ticket and cancel within their “24 hr guarantee” they purposely only cancel half the trip! And claim you have to “call to cancel to other half” & if you miss the 24 hr window it’s “your fault”! BUYER BEWARE- that would be like buying a #1 meal at McDonalds & they don’t refund you for the fries or drink and claim you have to refund each item individually. Insanely misleading and purposely deceptive to create an advantage. Aka a SCAM.

I ordered a package with insurance because the package was no refundable. I missed the trip due to Covid. Insurance has all document EXCEPT an email from Priceline stating that the trip was not taken. Priceline has told me multiple times that no one working there has the ability to write emails. I offered to teach email writing to the entire staff, but they have yet to set that up. They also said not to worry about the insurance and that they would give a full refund. They have not. I am out 2500 because of Priceline after I have been a customer for years.

Horrible customer service. We booked a hotel that was advertised as very clean. The hotel was dirty and had mold. Our family member did not sleep because of being allergic to mold. When we tried to get a refund on the 2nd night, neither Priceline nor the hotel would work with us. It took 5 days for us to get an unacceptable answer.

I purchased my ticket from Houston to Charlotte including the x something travel insurance, and because of a work emergency I can’t go, long short I was told by a Supervisor that I can’t get a refund or credit even though I bought the travel insurance and my flight is Not until July 7th. So way before 72h. It’s all a scam, stay away from Priceline and anything that has to do with him.

The airline changed my departure time, but Priceline continued to send me notifications with the old time. I called to verify this with Priceline, they said to always go by the airline's information. Why not just update your end so people don't miss their flights? This could result in very serious problems, and they didn't seem concerned.

Hello my name is Ramona. I booked a three day trip to Grand Paradise resort in Puerto Vallarta. The hotel was nasty. The room was unacceptable. I have pictures to back up my statement. The room had no air, no hot water. I was afraid to sleep in the bed. I called my travel agent which is Priceline to no results. I left that resort the same day I arrived. I would like to get a full refund because I had to go to another resort to feel comfortable. I never been to a place of this nature. Pictures on the website doesn't match the resort. I am just asking for something or someone to reach out and resolve this issues. Sincerely Ms. Ramona **

Priceline has the worst customer service ever. I don't recommend them to anyone. I did flight reservations with them and the airline change my itinerary, so I had unassigned seating. Priceline would not refund my seating. They wanted proof of payment. Really. My credit card company took care of it in one phone, not getting the run around with Priceline. Instead of Priceline, they should be called price****.

Rented and SUV through them and got screwed on the day of my trip when I went to pick up my supposed upgraded vehicle. Initially got a standard SUV and when they sent my itinerary there was a spot where it literally says "Need more space? Upgrade for $.99 per day!" You also have to pay for it right then.. So I was like awesome, maybe I'll get a mini van or something to that effect for paying a little extra, something bigger than the standard SUV.