Priceline Reviews

Garbage company. Giving greedy deal but end of the transaction paying lot more than others. Never deal with it. Garbage customer service and not a professional customer care agent. Regreting after dealt with it.

When I saw a booking for an upgraded room on Priceline at such a good deal, I jumped at the opportunity. I booked immediately and emailed the hotel to confirm my reservation. The hotel responded, confirming my reservation but stated that I would be staying in a regular room instead of the upgraded one I booked. The next day, I called Priceline to explain that my reservation was for an upgraded room, not a regular one. They assured me they would look into it and get back to me. A month passed with no response. After following up via email with no reply, I called again. This time, Priceline informed me that the upgraded room I booked was not available at the time of booking, so they placed me in a regular room instead.

I hate that I have to come on Trustpilot to complain but I feel like it is a valuable resource to working people like me. I book hotels regularly for my employees, and myself, for business and personal travel. I use Priceline for booking flights, they are good and fair on the prices for these. Transparent and you pay what they say you will. However when you book a hotel, the price they show you is nowhere near what you will actually pay.

Priceline can no longer be trusted as an ethical upright place of booking, the best thing to do by word of mouth is to spread the word and collectively unite to take Priceline to court. There's supposedly no communication between departments within the company at all.

Worst experience with their customer service. I was charged twice. I have sent over all the documentation including both invoices sent to me along with my bank statement and the response I got was that they still need to research this claim and turn around time is 7 business days. DO NOT TRUST THIS SITE.

I thought I was booking directly through the hotel, but when I checked in, realized it was through Priceline. My mistake for not being careful. I got charged for my stay twice (over $500). I've been calling since July 27 and have been told numerous times I would be refunded, and supposedly it's been escalated to management multiple times. Still no refund as of 8/15. We will have to do a chargeback on our CC.

I booked a room with the special rates for in Hays, KS so I had no clue what motel they would pick. They give you "possibilities" of brands and Quality Inn wasn't one of them on the list so I didn't think that that was where I'd be put. When I got put there, I called 3 different numbers within in 10 minutes of reserving and begged for a different motel due to the fact I had had HORRIBLE experiences the last 3 times I had tried to stay at the quality inn in hays. They were no help at even considering what I was saying and I was stuck with a $70 charge for a room me and my son couldn't even stand to stay in!! I know it's a non-refundable non-cancelable rate, but come on!! Never again will I use this site! Rip off!!

If I could leave a lower review, I would. Avis Rental car pickup time was incorrect. Avis refused to assist because it was booked through Priceline. Priceline refused to adjust the booking, which would leave me stuck at the airport for 5 hours. The rep was very rude and refused to allow me to speak with anyone else. I was told I could not alter nor cancel the booking. I will NEVER use them again. I blame myself for looking for a deal. Next time, I'll just book directly through Enterprise like I usually do.

I booked a trip with Priceline 7/26/ 2024 and used Frontier airlines and American and NU rental. My flight with Frontier was cancelled and I wasn’t informed. So I had to rebook the flight to AZ. Frontier nickeled and dime me for check in and for carrying on bags. While for my flight and getting to get something to eat. Then the flight was delayed 2 hrs which made me late picking up my rental car. I was told by Priceline was we be refunded my 1st booking which has not happened yet. I have called and emailed and nothing has happened. STAY AWAY FROM FRONTIER and think long and hard schedule with PRICELINE!! How long does it take to get a refund,

I booked our flights and car rental through Priceline. No issues with the flight but the car rental they suggested has been a nightmare. Nu Car Rentals in Denver. Scammers. Do not use this business. Reserved a small compact car through Priceline months before the trip. Paid almost $600. Get there to pick up the car, and they don't have the compact car we reserved. How convenient. We paid an additional $300 deposit. Which we were told we would get back immediately after returning the car. Which we did on time. In the same condition as we took the car, of course. We returned the car on August 3. Still have not seen a dime credited to our account.

We used Priceline to book a stay at Hutton hotel in Nashville. The reason for our trip was for my disabled mother's surgery. We arrived, paid for valet services, and walked inside (Which isn't easy for my mother). The front desk told us that priceline booked us but they didn't have a room available. We had to take all of our belongings back to our vehicle. We spent the next 2 hours on the phone with priceline. They were "trying" to find us another place to stay. After two hours of being put on hold and them telling us they were still looking, we told them nevermind and to just refund our money. We found another hotel within 10 minutes. So I'm not sure why they were having so much trouble. Use ANY other third party!

Priceline refused to refund my airline ticket because Silver Airways changed the flight time one time, saying I changed the flight time. I purchase Trip Protection insurance. Silver said the ticket was approved for a refund and that Priceline would need to contact them for the “waiver code.” However, Priceline refuses to give me a refund.

I paid for room. The system gave wrong date. I had no more money, I live in hotel using Priceline for weeks, these folks wouldn't credit me a night or anything. Say 24 hr I get refund. 24 hrs came. No refund. They holding my money while I'm homeless. Sleep in my truck. I'm Handicap. I been ran over by a Excavator... Priceline is bunch heartless people who has no compassion for others. And nobody want you to give them anything. It's my own money that I'm pissed about. Went from 1 day get money back, to now 2 days because nobody refunded the money the 1st day... I truly will never recommend Priceline to anyone and I'm start using Agoda.... I so sorry I used Priceline 18 times.

I made reservation for my flights with Priceline on the phone. They (talked to Julian) totally destroy my day. After all the frustration and ignorance of customer service of Priceline, l had to do it all by myself. They destroy your day in vacation and at the end they said, "We are very sorry about it." That’s funny.,,, I did reservation for my flights. Paid for it. They emailed me time and airline that picked, after 10 hours they change the time of my flight in very inconvenient time and different unknown airlines. It’s a long story, but I have been through hell with the customer service, very unprofessional. I DO NOT RECOMMEND THEM AT ALL. Such an ignorant and uneducated CEO which runs the company. So stupid.

Due to last name entered incorrectly, new ticket has to be purchased at airport. This costed 1326 dollars. More than original price paid. Zero help with numerous phone calls. Therefore would not recommend Priceline. Even if it costs a bit more a different vendor might be better. Would give less than 0 if feasible on review.

I have booked flights with Priceline in the past with no issues, however, when I booked my last flight, the next day I found a lower price on the same exact flight. Since Priceline has a best price guarantee and my purchase was eligible for that, I put in a claim online and fulfilled all the requirements to receive a refund. On the morning of my flight. I called Priceline as I received a message from them to call and they stated that they did not receive my request for a refund of the price difference which was ridiculous as They messaged me. Long story short after being put on hold, they came back and said they DID receive it, but it was too late to get a refund!! This company's price guarantee is totally fraudulent, and I will never do business with them again! I put in a BBB complaint regarding this also.

Rip off. Won’t refund me for rental car I didn’t receive 'cause Hertz refused to rent me the car I already paid for for not having a credit card. Debit cards are same as credit cards. Hertz needs to get with the times and Priceline needs to state this ahead of time. Don’t use Priceline or Hertz. Too much hidden fine print.

July 18th all airlines cancelled the flights that night. Spirit Airline refund my money Right away. But till now Priceline didn't refund the service money they charged my card. They keep saying we looking into it

If I could give 0 stars I would. I was quoted a price for 2 adults and 1 child. I booked it over the phone. Got the confirmation email that said it was for 2 adults and no child. I called back within 5 minutes and was told the reservation was indeed only for 2 adults and I would have to pay the hotel for the child when we got there but they didn’t know how much. However, for some reason the price I paid that I thought was for 2 adults and 1 child was $1100 more than the price on their website for 2 adults in the same hotel, same dates and same room. No one can tell me why. Had to call a dozen times only to get the runaround of “we will give you an answer in 24-48 hours” then that turned to 3-5 business days with still no resolution 2.5 weeks later. This company is terrible to do business with.

Booked a hotel on Priceline… When I saw the charge in my bank statement it has a 100$ service fee on a $200 hotel room…. Called to cancel… Very rude, refused to let me speak to a manager and told me it was non refundable…. Never again.. Buyers beware

I purchased air tickets for 5 people and on my deal said the carry-on bags were included. When I went to do the check-in online the luggages were not showing to be included. So I called Priceline and they told me if I had to pay extra to take the carry-on bags they would reimburse me. I just had to save the receipt and email to the provided email. So, we traveled and I had to pay for all 5 carry-on bags. I send the email with the receipt, itinerary number, and explaining I had talked to customer service prior to purchasing the carry-on bag fees.

I was on hold for an hour regarding a billing issue with a hotel. After being told to contact their sister company (booking.com), I told them I already did and they told me to contact Priceline directly. The service rep advised she could not do anything for me and I asked to speak with her supervisor. She put me on hold again and eventually the line went dead.

USAA members please make sure Priceline is aware that you are a member while booking your car rental. They will not allow your discount once the reservation has been made. Also, please make sure your vehicle tags are not expired. We were given a car with expired tags and had to have it towed. They did bring us another car...7 hours later.

The last two times I used Priceline Breakers they showed two nice hotels and one lower rating and both times I used it I got the lower rating hotel which you can book directly with the hotel and it's $5-$10 cheaper. I will not use Priceline again. There are no savings and you can't cancel the booking so it's not worth using their price breaker.

I will never plan a vacation with Priceline again. The little bit I saved I could have saved elsewhere with less hassle. I’m not sure where they are based out of but calling customer service is a nightmare based on the simple fact I could barely understand any of the customer service associates. Zero help.

I recently had a bad customer service experience. I accidentally made a reservation for the wrong day and was trying to get a refund for the room I didn’t stay in. I called customer service to ask for the refund and I got someone who was very hard to understand due to speaking fast with an accent. I very nicely asked to speak to someone else because she wasn’t understanding me and I couldn’t understand her. So upon asking (very nicely) to speak to someone else, she groaned and hung up on me. I was nice then but I won’t be now. If you’re hiring someone to do a job that requires communication, it’s probably best to hire someone with a good grasp on the English language. If I book a room in India I would understand if the person had a heavy Indian accent. But this is America and it’s not worth saving money hiring cheap 3rd world employees. Do better Priceline!

On April 15, 2024, I purchased round-trip tickets (trip number# **) for my son to come to Texas for my wedding on June 8, 2024. He was to fly in on June 7th (conf# **) with AA out of O'Hare and into Austin, TX, with a return flight (GSNXCK) out of Austin on June 9th back to O'Hare. When I purchased in April I also bought the PROTECTION PLAN just in case he could not make it and my money could be refunded back, As suspected my son could not make the flight I reached out to Priceline immediately to cancel the flight on or around June 1st. Priceline informed me that my ticket was nonrefundable and that I could not receive the money I paid refunded. I explained to the rep that I purchased the trip protection plan and according to that plan, my trip would be refunded 100% in full if I had to cancel the trip. 

I rented a car for five days through Priceline. I paid in advance because the price was lower. When I returned my car, I was given a receipt showing the price from the rental company was $38 lower than the price I paid to priceline. Because priceline advertised online that their price was guaranteed to be the lowest price, I called so that my account would be credited. I was told by a supervisor named Darold, that Sixt, the rental company. should have not showed me their price. I asked about their guaranteed commitment online to be the lowest price and was told I would not be credited because Sixt rental company made a mistake. What a sorry company..People, if you want to be treated decently, do not use Priceline. They do not care about their customers, only to make profit.

Would not help me reschedule my flight 'cause of a booking error and only suggested I cancel my travel plans while they keep my money. Telling me to file a claim that they know wouldn't get approved. They have a complete disconnect from the companies they are booking for and the customers they are trying to represent. Had to rebook my trip but I did it through another agency. I'm never giving them my business again.

Booking.com along with Priceline.com offered up this property for a trip we planned for my son. We paid for three nights, but my son had to leave in the middle of the night because of crack and drug use and an unsafe environment. Why would booking.com send us there? and why won't they give us a refund when we paid for three days and left within hours.

I rented a car in Puerto Rico through Priceline, I paid $104 for eight days of collision damage protection. When I went to pick up the car at NU Car Rentals at the San Juan Airport the collision insurance was not accepted and the employee told me that Priceline knew about this and gave me a paper confirming that the insurance Priceline sold me was not accepted. I purchased additional collision insurance from NU car rental company for $35 daily for 8 days.

They cheated me. Mentioned breakfast available for the hotel but it was not. So I spent lot of money for breakfast. Tried to reach customer care but never connected. I will never book any trip them again.

We booked an express deal for a 2.4 hotel that is rated 7+, non smoking room. What we got was a motel room in a place that can't r more than a 1 star motel with 2.5 customer rating. It's basically a brothel. First room was a smoker room, second room is dirty, staff is beyond rude. Called Priceline and can't get through to customer service.

Priceline/Booking.com. allowed me to rent a room in an unsafe neighborhood. There were people doing drugs out front. People laying the sidewalks half dresses. I rented the room through their site assuming I would be in a safe neighborhood. Refund would not be issued because no refund policy. OK but I trusted them to not put me in a drug infested area/ filthy area. They do not check the hotels before allowing them on their site. I will never use them again.

Terrible vacation package through Priceline! Resort was dirty and room or should I say 3rd room was way below par with: dirty bedding and headboard, faulty air conditioning, safe worked part time, shower wouldn’t drain, hot shower 1/4 of the time, all pillows, bedding, and couch stained. Grounds had green stagnant water everywhere with overflowing garbage cans and garbage on tables and poolside everywhere. 24/7 room service did not ever answer phone. Customer service at resort and at Priceline would not verify if I would be reimbursed if I left early. Wanted to leave 2nd night! Also- do not fly Spirit Airlines - they were part of the package- they “lost” our checked luggage and we never received it until 3 1/2 days later! We never check luggage and this was our first time, not by choice! So we incurred expenses for clothes and toiletries and we can’t get through to Spirit for reimbursement (the law) after many many attempts. Vacation- no not at all!

I rented a car through Priceline from Economy Rental Car and it would not even start. The cars from Economy Rental were junk. So I had to go to Enterprise and rent a car that was actually fit to drive. I’m trying to get a refund from Priceline and they treat me like I am dirt. They keep putting me off which is shameful. Don’t ever use Priceline for anything. The only reason why I gave them 1 star was because it wouldn’t submit a review with zero stars.

I went to my hotel which was under construction. The room I was given had open water/sewer room beside, unsealed doorway, was unfinished and was NOT the room I booked. Hotel said they had NO ROOMS like those shown in Priceline photo. Priceline actually said "this is a picture of the room". Hotel management was unwilling to resolve or refund and told me I could sleep on the floor. At that point I had to find another hotel and pay on the spot. Priceline had no support number for Turkey, no support email and only AI that cannot help.

I recently booked a vacation on Priceline. The car rental company they set me up with has no customer service and I am unable to get any answers to my questions. When I contacted Priceline customer service they were also unhelpful. I will never use Priceline again. Very unhappy and very concerned with my upcoming trip reservations.

Customer service with this company is a joke. Priceline, rentalcars.com, and booking.com are all probably owned by the same group from what I think I'm understanding. I did a reservation with one of them, but they never sent confirmation email and put it under a funky phone number and not my email. I was never provided a trip number. Figuring out how to cancel was a NIGHTMARE. I was told by the rental car company it was with priceline who had the reservation and I needed to cancel with them since it was third party. Priceline told me it was with rentalcars.com. Rentalcars.com said they didn't have it. I couldn't even contact bookings.com (but they are the ones who charged me).

The worst company in existence! My flight was delayed & they not only kept my deposit they were out of rentals when I got to the location. I couldn’t transfer the date or anything! They’re a complete scam in every sense of the word. MOST companies with integrity would compromise but NU Car Rental & Priceline are the worst!

I can't believe at this age and time this fraudulent company can keep making money off unsuspecting customers. Its website is built to scam you. I was putting hotel candidates into my card and confirming payment method before I was ready to commit. Then the website developed a mind of its own and use my payment information I just put in and booked hotels for me. Immediately called, hotel helped to get it cancelled, yet no refund from Priceline.

I booked a hotel room for my retirement party. I booked the room for Friday, Aug 2nd. When I went to confirm my reservation I realized that somehow the reservation was for Sunday, July 28th which had passed. In all good faith how does that happen? I booked a Friday not a Sunday, I booked in Aug not July, you don't think I would have noticed the difference?

On July 29/24 planned on staying at Great Falls Montana after a 12 hour drive from Denver. Went online and Priceline came up so decided to book with them. Priceline chose Sleep Inn at the Airport. Instead of saying there was no available rooms Priceline just changed the check in date for August 4th. I did not notice this until my email confirmation. I contacted Priceline and informed them that these dates don’t work as we were just passing through that night on our way back home to Canada. They said they would reimburse me if Sleep Inn would cancel the check in date. Sleep Inn states they have a no cancellation policy and will take my $229.00 US without any service for the date I specified. This is a scam, I will never book with Priceline again or Sleep Inn at the airport in Great Falls Montana. They took Senior’s money with no service.

This was the worst company I have ever dealt with. During our recent trip, Priceline charged our credit card, but when we arrived at our resort in Mexico, the paperwork showed that Priceline had given the resort a declined credit card. As a result, the resort put a $1900 hold on our credit card. For the next two days, we tried to contact Priceline. Eventually, they provided the resort with another credit card that cleared. This was our first and last time using with Priceline.

I have spent literally thousands of dollars on Priceline in the last year and as soon as my last booked trip is up never again. You truly get what you pay for. Yes, you will save money. You will get some very cheap trips and you may luck out, but they are most definitely not there when you need them. So long as nothing unusual happens and you don’t need customer service you will be golden. However, if something goes wrong, good luck to you.

I booked a flight with Priceline and it was canceled due to the Microsoft issue July 2024. We booked for Delta, and our flights were canceled and we missed our port for the cruise. Flew to the Bahamas and was able to start the trip 3 days later. I was denied for trip interruption because I flew to the Bahamas. The entire statement does not make sense.

I decided to book a quick getaway to Vegas. Well, I pressed all the buttons. Nonstop from Michigan, hotel with breakfast, coffee, microwave. I should have stayed at a motel 6. Nope, I got planet Hollywood. No coffee pot, no microwave. Oh and let's not forget the flight!! I left Detroit, arrived in Denver, had a 4 hour layover, went to Vegas. Arrived at the hotel, checked in, everything's good right, nope. Was charged $400 for a resort fee so now my savings from Priceline literally went back up to the original price of the room. And then to get back home 4 days later. I left Las Vegas at 9:30 a.m., arrived in Newark at 5:30 because of the time change rate was actually only a 5-hour flight. But then I was laid over again from United airlines for an additional two and a half hours. If you add up all the time I spent in airports and/or on a plane, it was almost an entire day 16 hours, all thanks to Priceline.

Worst company ever. We all need to form a class action lawsuit. I was promised a casino, gym and restaurant. I arrived at the hotel and Priceline had incorrectly added the amenities and it ruined our experience. Now I have my attorney reaching out to the Priceline Legal team for answers.

I called for help with making a reservation. I had questions for a customer service rep. The automated system kept asking me for a trip number or a phone number and it could not identify my phone number. It would not transfer me to a human being. It told me to get that information and call back later and then it disconnected the call. Do not waste your time with Priceline.

Priceline gave me a recommendation for a hotel after I put in the filter that I was traveling with a pet. I found out that the hotel doesn't accept pets and now are unable to refund my money for the two rooms. Will NEVER use this company again and am advising everyone to do the same!!

Just a nightmare. Horrible service. Never again. We purchase tickets to London UK and due to sickness we couldn't travel. Nobody is helping with the cancellation and get our insurance company through Priceline to get involved. We paid for travel insurance for our $3,000 tickets but Priceline is not giving us service. We need to contact each vendor, hotel, airline, etc.

I should have read the reviews before dealing with Priceline. I would agree they are horrible to deal with. Be careful. If you are Canadian they charge you the Canadian rate and convert it into US dollars. They lie on what they have on recorded conversations and I have requested the recorded conversion and so far no response. The sales department confirmed that I was charged Canadian price with US conversion and they refused to give me my refund and because of the incompetent sales rep I was charged a conversion rate with me bank. What a disgraceful service.

When you buy a plane ticket in Priceline no refund! If something goes wrong beyond our control you don’t get your money back! Get and purchase insurance even though it’s not our fault that the flight is delayed and cancelled they won’t help you in any way. Period.

Priceline robbed me of a booking in NYC!! Run away from this company! I booked a room at the YOTEL hotel in Timesquare NYC and when I got to the Hotel they couldn’t find my reservation. When I called Priceline they said that there was a problem booking my room and that I wouldn’t be charged for it! I not only had to buy another room directly from the hotel, but two days later Priceline charged me for the hotel stay anyway. I spent 10 days on the phone with Priceline trying to get my money back, and they kept saying that they couldn’t reach the hotel where I stayed.

I purchased international round-trip flight tickets with Priceline advertised as premium seats with United Airlines. When I call United, for confirmation of my flight, I learned from the agent that the domestic leg of my flights was booked on economy class. I explained to the agent who shared that this was misleading practice of Priceline. I called to confront priceline and the agent told me that they considered the assigned economy tickets as Premium. I pointed out that the seats had no Premium features. After over two hours of explaining and hold they said they would call me back. My problem was not resolved. BEWARE OF PRICELINE FOR DECEIVING SALES PRACTICES!!!

I’m wish there were 0 stars! A reservation for a hotel room 58 days from now and I can’t slide it 1 day. Hotel cannot change it by 1 day and Priceline refuses to change it. No difference in price and I rebooked the trip to check. Hotel can and does offer same rate! Priceline is a ripoff! Don’t use it! I spent 20 minutes on the phone with their less than stellar AI before spoke with an agent. Agent was polite but could not change the booking! Bottom line! I will have to book my extra day through the hotel and call to check in and get charged for a night I cannot use! Thanks for costing me an extra $200 Priceline! You will never get my business again and I will put this review on every social media platform I can find!

This place was so bad I would not let a dog stay there. I booked this on Priceline who should be ashamed to be associated with this dump. We drove 7 hours from Philadelphia PA & was very tired. When we tried to check in the manager P. ** who I later found out is the owner was not friendly & I was asked to pay $150 cash for incidentals after 2 of my credit cards were declined. I later called my banks who said there was nothing wrong with my cards. Through Priceline I booked 3 rooms for 3 nights totaling $645.00. After being given room keys we proceeded to the rooms. As we went into room 105 it was disgusting. You could smell the mold upon entering, it was dirty, roaches, broken light fixture, mold on the ceiling & mold in the refrigerator. The bed looked like the sheets were never changed & there was no wash clothes or towels in the room.

They are horrible to work with when the airline changed my flights. Had a hard time canceling and changing anything that had to do with my trip. Customer service was extremely hard to understand. Will not use them again.

Does not allow cancellation of rooms. The fares are also not exactly the best. Most of the other providers like Expedia, booking.com, etc also offer same/similar fares. Overall an unethical company that draws the blood out of its customers. Stay away from Priceline.

Make sure when you make a reservation you are not redirected to Priceline website. I made 2 nights reservation in Holiday Inn. Posted price was 166. I got a confirmation of total charges of 512 dollars. I immediately cancelled the reservation. Exact 3 minutes gap between the confirmation email and cancellation email. I called to ensure no changes applied, the Priceline rep confirmed the cancellation but no refund. The most expensive 3 minutes I paid for no service. It took me two hours moving from one agent to another escalating my case with absolute no solution. It is a scam. Please pay attention when the website is re-directed to third party. Sure enough, reserving directly from Holiday Inn website was 200 dollar cheaper.

I would not recommend Priceline at all. What you see is not what you get. The rentals are a joke and the hotels are a joke. Far as the hotel what is advertised is not what you get. Once you go to the hotel they will not accommodate you after booking through Priceline. The rooms is not what is listed that I booked. The room was small and nothing like what was advertised. Due to it being booked 3rd party they will not fix the problem. Then my car rental charges me 2x. You will pay once with priceline then again with the rent a car as well. Complete frustration from both ends. I will go direct with my upcoming vacations instead of Priceline. So disappointed and my money just being wasted. No one cares either. Trip was a disaster as well in the end with the Microsoft issue at the airlines so yes I’m completely annoyed. Never again.

This company is a total scam. DO NOT RENT from them…I booked my vacation to California 2 months ago which included a rental car. When paying for my car I was told to get the premium insurance coverage because FOX CAR RENTAL will charge me more if I go that route….shoot I didn’t even get started with FOX CAR RENTAL yet. Short version I paid in full for a small car and they put me in a SUV because they don’t have any cars….once arriving at FOX they told me I still need to get their insurance. The one I got from Priceline won’t cover the vehicle…mind you now this is all going on at 1:15 am so I can’t get the vehicle unless I purchase their own and had no choice…after reaching out to Priceline they told me my time frame has pass and they can’t do anything about it…

I wanted to write this review to let others know that Priceline does not stand behind the hotels that they offer. I stayed in a horrible hotel in Savannah Georgia, that I purchased on Priceline. They had just painted the rooms and the fumes were so overwhelming that I got sick. I asked for a refund after spending 2 sleepless nights and was told by both the hotel and Priceline that they do not give refunds. The fact that Priceline will not stand behind the hotels they offer should make everyone open up their eyes and find another way to make a reservation.

We booked a package to Key West through Priceline. Our flight was cancelled 3 hours prior. They couldn’t get us a flight until 3 days later. We had to book a hotel with crazy rates due to the situation. Our hotel was non refundable. We spent 2 days trying to find a way there with all those added expenses. When I called Priceline they said we were booked through Booking.com. No one ever disclosed they were partners. They would diss one y is and refused to help or refund me. Would not recommend them.

Priceline advertises 3.5 star properties but they don’t even live up to 1 star. They do not care if the hotel doesn’t clean, put up shower curtains, close the pool, have running elevators, etc. I will not use Priceline again because the way they responded to my inquiry to tell them they need to re-evaluate this particular hotel. It is falling apart. I’ve stayed at a 2 star property that was way better.

Never use this site. They represent scam companies and won't help or refund. My rental was unclean with someone's shopping left in it and I still had to pay for it, no credit, or anything. Haven't received my deposit of $300 2 weeks later and they won't help.

Worst place you can do business with, every single agent keep calling themselves specialist and all of them are incapable of doing the job, when they keep you online on purpose so you get tired of waiting over the phone and forget about refund taxes and fees, they will come up with some crazy explanation and they all act as I are in 3rd grade when it comes to making numbers and pretend they have to transfer you, I get it Mayne that's their #1 profit not refund taxes and fees, but when they services were never provided to you, a consumer you have a right to ask for it as they policy state. Never do business with them, the only training all agents have is keep you on the line for so long over and hour so you get tired and forget to get your money!

Rental Car rate was ridiculous. No Refund. I did sign that. HOWEVER, I was not expecting an almost $800 bill for three days. That's my experience. I suggest you look at the fact there are over 7,000 reviews here on this website alone and Priceline's rating is 1 star. RUN AWAY from this company! I wished I had checked their reviews first. My mistake. MY BIG MISTAKE!!! RUN AWAY, RUN AWAY, RUN AWAY!!!

After I purchased my hotel Priceline displayed no refunds for this hotel. Very unhappy with the service I received from the customer service of Priceline. $393 gone with no refunds after seeing the hotel had a deposit that I was unaware of. I found a better hotel on my own.

The amount on my Priceline receipt was not the amount I was charged. I have called customer service several times and sent emails about my issue and all they do we regurgitate the info without explaining why the receipt I received FROM PRICELINE doesn't show those same numbers.

Horrible customer service. No one cares to help. False advertising on hotels. They lie and state have pools then say, "No. We can't promise that." Fairfield Inn by Marriott in Flour Bluff Corpus Christi needs to be condemned. Blood on walls. No pool. Smells of smoke, musty mildew and sewage. Blankets never washed. Shower and AC didn't work. Priceline doesn't care about credit or refund even though we only stayed an hour then left. What a scam of a company.

I stayed at Ramada by Wyndham in Pearl, MS. Due to flight delays, I didn’t arrive on 7/18 but got there 7/19. The pics on Priceline DO NOT match my actual experience. If I could give it a negative 22, I would. The entire hotel is dirty. I arrived so late that I didn’t have the energy to try to find another hotel. Flooring was missing or coming up, room phone dirty, wrinkled bedding… my room iron didn’t work so my clothes stayed wrinkled. I got a lecture from the lady that brought me extra towels! Missed pairing areas under sink, cracked bathroom tile, squeaky iron bed frame, door didn’t seem secure. I’m glad I bought my security lock!!!! Broken hair dryer holder just left on the sink counter, mold in the iron. Poor hall lighting. I could go on, but please just see pics. This hotel needs an entire overhaul!!!! Don’t forget the creepy front desk lady with smeared lipstick on her face who insisted that I told her my name was Linda and tried to give me a 1st floor room to a single traveling female! Just a creepy feel all around….

If I could rate 0...I would. I accidentally booked a hotel that said it was an hour away and it turned out I would have to backtrack. I called immediately to cancel and they told me it was their policy that I could not cancel unless it was 24 hours in advance... I explained the situation and was given no help. I was charged for a hotel I never stayed at, poor customer service. Do not book on here.

I booked 2 rooms through Priceline in Houston TX due to the hurricane and the power being out I have been trying since July 8, 2024 to get my refund back from priceline and they are not trying to help me.

I book a car rental last night but was found that Priceline has a new policy that no one will get a refund back even I try to cancel within 24 hours due to a sudden change of the trip. Priceline said it is an Express deal which I never encounter before. They just has tried to deceive you. And they don’t refund you even though it is within 24 hours of booking. Terrible company. I will never use it again

I would give a negative star review if I could. Customer service just gives you the runaround. They do this intentionally to ensure you don’t get a refund for cancellations. It is more than pathetic that a company would capitalize on a Global outage. In this case it not the consumer nor Priceline at fault, but why should they keep money for reservations that can’t be fulfilled. The consumer is penalized but they are not. I don’t recommend doing business with this third party organization.

I have used Priceline for years. The customer service has gone downhill. I had a reservation and Priceline asked me to do their job contacting the hotel to ask for a refund and waive the fee. The hotel accommodated and did refund me. Priceline then decides to call the hotel but did not ask the receptionist the right questions so they never got the information that the fee was waived. I called the hotel back and spoke to someone else who said it showed it was waived in the system. I spent exactly 2 hours going back and forth. There is a huge problem outsourcing our customer service in the US. It may be cheap for the company, but the customer service isn't there. I probably won't be using Priceline again after more than 8 years of booking hotels on a monthly basis.

BEWARE Priceline is fraud. They use scam SEO to trick you into thinking you're booking through the hotel directly, if you make a mistake on dates they do NOT let you cancel! 3 hours on hold for simple cancellation. They will not do it. Disputing charge with credit card. Reporting to Better Business Bureau.

I booked a rental car as a bundle with airline tickets on a recent trip to Florida. This is a review for Priceless Rental Car Company which is who Priceline used as part of my bundle to “save” money. Review of Priceless Car Rental: It’s a pity that in order to publish this post I have to give this company a star. If I had the opportunity, they would get zero stars.

Priceline was $100 more than the hotel. I booked three nights at a hotel and paid $460.41 through Priceline. The hotel gave me a printed receipt that showed the total was $360.45. I called Priceline to inquire about the difference and was told that the hotel was not supposed to give me a receipt so that I could see the actual cost. The $100 difference was their profit margin and no refund for the difference could be issued. What a scam.

It’s very unfortunate that I had a horrible experience with Priceline today because I have used your services before on different occasions and things went pretty well, today was different things to place in my life that I had no control over which is the weather that put myself in my family in the position to be without electricity in our home for a few days. I went through Priceline and made reservations for us to stay in a hotel until our power is restored, also reserved a rental car, which once I arrived at Enterprise, there were no cars available, from Indiana to Illinois, which I understood due to the power outage.

Your customer service is absolutely horrible! After Hurricane Beryl in Houston, Tx we were out of power for 5 days. What we thought was hope we called and booked a stay on Wednesday, July 10, 2024 with Priceline. When we arrived to the Extended Stay Hotel, the room was completely sold out! Priceline took our money and is giving us a hard time. We lost all our food in our house and had no electricity. We had no air and wanted to be comfortable! What we thought was hope with Priceline we got screwed in the midst of a Hurricane to our city. Now Priceline has our money and does not care! The customer service reps don’t care and don’t know anything. The hotel complained about Priceline doing this to customers in overbooking when clearly they do not have any rooms.

I do not recommend booking any hotel stays on Priceline or its affiliates. Customer service is terrible, waiting online forever. They came to solve the issue, & don’t refund you your money. Save yourself the headache.

Priceline would not refund the booking of my hotel during hurricane beryl. It was supposedly an evacuation from power outage and heat. There were only few of hotels posted on their website as available and chose the hotel I booked. However the hotel had no power. Through email, the manager approved me of my refund but he has not received request from Priceline. Per hotel's front desk, they do not issue refund unless it is the manager. The manager told me to get priceline reach out to him but priceline only chose to reach front desk, which I clearly specify that they will not get response from front desk but the manager but priceline keeps on reaching front desk and never reached to the manager.

I had booked a room through Priceline.com and as I just completed my booking, my electricity came back on. We were without for hurricane Beryl. I am immediately called Priceline back within the timeframe that they claimed I had to cancel the booking which was 2:46 PM that same day. I called before 2:46 PM to cancel. She gave me excuse that nobody higher than her was there to do the cancellation and she would have to send it up to the higher ups to get my refund. The hotel claims they don’t keep the money that Priceline does. Since I never stayed there was never any electricity at the hotel to begin with. Priceline kept my money not them so I have been fighting them for quite a few days now to get my money back and I told him it’s illegal for you guys to keep money for services that weren’t rendered and taxes that were not paid so do not ever use Priceline for anything. They will rip you off!!!

Have used and loved Priceline for many years. Recently can’t even recommend them any more. Last trip booked a hotel- showed up At hotel to be told that they did not actually have the room I booked an hour earlier. Called Priceline support, they would not refund and said they had to turn it over to another department to decide what to do. This would take 3 days. Not the first issue, just the most recent. Probably will have to dispute with my bank. It’s a shame such a once great app is such a pile of garbage now. I have issues like this every 3 or 4 times I use this app. And no one in customer service ever gets anything resolves, or even cares.

I made hotel reservations thru a company - who knew Priceline scammers have about 8 different names. Reservation for this week Mon, 7/15 thru Friday morning. I woke early this morning fever and all that goes with it. Hotel - Town & Country Inns said ok but he had to call priceline, they said NO CANCELLATION allowed/no refund. Doesn't matter if you're sick. I've used them before, I'm 66 so I don't just make reservations on a whim. So, I can drive 6 hrs sick so I can lay in bed in Minneapolis or just forfeit my $800. THIS IS ABSOLUTE GARBAGE!

Worst place to book a vacation with! Would not give us our money back due to HURRICANE BERYL!! They wouldn’t even give us another date to fly out after every other place accommodated and change dates since the hurricane.

A mistype in Priceline's amount on your prepaid card for payment to the hotel from their third party supplier was incorrect. Due to this no contact info for me or payment was given to the hotel. I had to wait over an 1 1/2hrs for resolution between Priceline and the hotel once I made it from my 9 hr drive. When trying to talk with Priceline the front desk agent was disconnected from twice as well! It caused a buildup of guest needs for him as well and anger and embarrassment for both of us.

I’m currently in the middle of my trip booked with Priceline. It has been frustrating from the start. Signed up for their credit card for $200 credit which didn’t happen. Had to pay another $200 for less than stellar seats. I thought that’s what I bought when I booked my flight??? WTH? Will see what other surprises $$$ I run into. Dealing with them has been no “bargain” at all. I could have done this on my own with less hassle.

I purchased from Priceline for $49.50 but got to motel and they said needed another $75.00 but would get a refund of the $75.00. Never received my refund. If you're quoted a price that should be the price.

Scam!!! Terrible service. I booked a rental car for $156.93 paid at time of booking with $0 due at desk. Economy tried charging more and told me I can cancel for refund. Priceline keeps insisting they will or have refunded me and nothing is ever in my bank. Last one was an actual email stating it would take a few days and if nothing call my bank. I waited 10 business days from the last one and still nothing and my bank says there is also nothing pending. They constantly say what they think I want to hear and it’s been 6 weeks of fighting this. I never used the rental car and deserve the money back. They are always telling me it’s escalated to the manager but I still hear nothing back. Scammers!

Priceline is completely unreliable. Do not use them. Blame shifting and over talking is a common practice. Paying extra fees for refundable stays and trips are useless. You will not receive your refund.

I contacted Priceline and scheduled directly with them. Made it clear I needed a room that can accommodate five people. We show up. The room can barely sleep four people. There is no place for the fifth person to sleep and Priceline nor the hotel feel it necessary to correct their mistake.

Totally disappointed and dissatisfied with the service provided by Priceline. I placed a hotel Reservation on July 2nd at 11:11am for the 4th of July. Supposedly it had to be canceled on the 1st to receive a refund. I read cancel within 24 hours. So, I canceled the reservation at 8:23am on the 3rd. Please explain how you can legally request that a reservation be canceled before the date it was made? I was also told that because I canceled due to finding a cheaper rate directly through the hotel; instead of calling Priceline I would not be refunded. Just next time call. So, are the prices listed on the website not truly the lowest price??? The price listed on the web varies from contacting a representative? So, your organization isn’t really looking out for the consumer! Terrible tactics!!!

Priceline is a scam. They charged me $300 for a car rental and $100 for a hotel rental. When I arrived, the car rental business said that Priceline doesn’t pay for anything. You have to pay at that business. Same thing for the hotel. Priceline doesn’t pay a thing towards your stay. You are still responsible for the total payment. I called customer service, however, they stated they don’t deal with payment issues. They gave me a third party number that never answered, even after repeated calls. I emailed but never heard a response back. It’s been over a month. Don’t use Priceline. They are a complete scam.

Absolutely terrible service. We are a tax-exempt educational entity and Priceline just outright said that they don't have a policy to refund the tax. They even did not help us coordinate with the hotel in getting the tax refund. Never book with Priceline if your organization is tax-exempt.

Absolutely terrible experience start to finish with Priceline. Crappy flights, to Crappy rental car places to even worse hotel. Absolutely do not recommend using them. You will get better prices booking everything individually.

They sent me to a motel infested with bed bugs and the owner of the motel was not nice. She overcharged my card. I have bug bites all over me!!!! And the motel didn't even say they would call someone to check the room. I was overpriced from my rate given on Priceline. RIP Priceline.

Priceline is such a scam. So I booked a flight and hotel package through them. I get to the hotel and everything goes wrong. From animal hair embedded in the carpet, to the rub and sink being stopped up, to the toliet flooding, to the room being dirty, the water gets turned off from 7am-1pm. I ended having an asthma attack and had to check out early. The hotel apologizes and issues me a refund. I follow up with Priceline and they tell me that a refund was not approved. So of course I call the hotel back and confirm that not only had it already been approved but that it was released back to Priceline.

I recently stayed at the Hampton Inn by Hilton - Washington - Downtown Convention Center for a business trip from June 25 to June 28, and my experience with Priceline was disappointing. Issues with Receipt Details. One major problem was the lack of detailed information on the receipt for taxes and fees, which caused issues with my company's expense reimbursement process. Despite multiple attempts to resolve this, I was met with unhelpful responses. Poor Customer Support. I spoke with a supervisor, case number #**, who, after placing me on a long hold, ultimately pushed the inquiry back on me. I had already contacted Priceline directly for these details, but they were unable to assist me, instead referring me back to the hotel. This back-and-forth left me frustrated and without the necessary information.

BEWARE of using Priceline.com, because they are liars! When I recently used Priceline on July 6th, 2024, they promised upfront that I have 48 hours to cancel my hotel, car and plane reservations; but then after I paid them $2,077.25 for the package, I received a 12-page printout which said that the $690 payment to Alamo Rent A Car was non-refundable and non-transferable. I had planned for a trip to Bigfork, Montana on August 14-18 in 2024. It was for a 3-day Banjo Camp, but the store gave me wrong information and I got signed up for guitar instead, so 36 hours after I made my reservations I had to cancel my reservations.

Very bad experience with Priceline. I have been with Priceline since 2000. 24 years with Priceline and platinum club vip member. I recently book a 3 Stars hotel with Priceline in Richardson, Texas for the soccer tournament with my family. I book 2 separately rooms. One for my 2 daughters and one for my wife and I. It's a Wingate hotel owned by Wyndham. That was a bad mistakes. As I checked in to the hotel. As Priceline rated 3 stars but nothing like a 1 star or I would rate no star at all. The lounge was so dark and dirty and the front desk checkin construction equipments everywhere. As I didn’t see it fit. As it shows all 36 picture for the hotel on their website.

This company and their policies are pathetic at best. They sell you trips at a discount so they say and offer you insurance to cover the trip if some unforeseen occurrence happens. Then, when this does happen, their insurance does not cover the trip nor will they refund the trip in any way. Is this good policy. Again, NO. IT IS PATHETIC! I had a trip planned and the person I was to visit passed away. Why would I visit a person who is no longer alive? How is this not an acceptable reason for cancellation? SHAME ON THEM!

I was very disappointed with my experience booking on Priceline. I highly recommend avoiding Priceline for travel booking. I recently booked a hotel to find out that a resort and tourist fee twice the cost of the booking would be charged upon arrival. I brought this to their attention and they did nothing stating they felt the small print general ‘fees may apply’ covered it. Will not use them in the future.

WORST 21st Birthday for my Daughter. Priceline quoted us a price. Got to Harrah’s Hotel it was $407 extra. Not to mention it was late and we were stuck in the lobby for several hours. Had to cancel her dinner. Customer service is horrible.

I was looking for a rent-a-car at the Denver Airport. I entered the information, found what looked like a good deal. Get to Denver, go to the rental counter to find out that I rented a car in downtown Denver. A $60 Uber ride. Hertz would do nothing to help. Then I find out that I have to return the car back to the downtown location, there goes another $60!!!

Just please stay away from that website! I need to write a whole book about my experience! Long story short, two weeks, six hours a day on hold and at the end I got charged $2000 extra in order to change my ticket! Book through the airlines or the hotels, direct and pay a few bucks extra!

I am very disappointed with this company. I booked a flight and mistakenly booked the wrong information. However, within less than 15 minutes I caught my error and phone Priceline back. By calling Priceline back, I expected this to be a easy processing of refunding my funds due to the mistake made. During the time of my email confirmation, by speaking with Priceline, they advised a refund would be submitted within 24 to 48 hours. However, after 7 business, Priceline had not provided any refund. I spoke with several agents with different answers. Finally, I did a 3rd party call with my bank to get this problem resolved. The problem is still pending (RED FLAG)! Please consider re-thinking using this company, unless there is desperation of booking a flight! Please read their reviews. No one should have to fight for what belongs to them!!!!

I booked a room at a Comfort Inn at a small town hotel. I was on the Comfort Inn website to book this room. The listed room rate was $158 but there was a $25 off coupon button on this website if I joined their 'club'. I clicked this button and then proceeded with the booking. When it came time to book the room after entering my cc info there was no total displayed. Figured the taxes/fees couldn't be more than $15-$20. The second I booked the room my phone dinged with an alert from my cc company alerting me to a charge for $240. I called the listed phone number immediately to cancel and was told it was non-refundable.

Their telephone staff will make errors and you will have to pay!! 3rd party plus hotel won’t take ownership. Priceline blames hotel and hotel blames Priceline. But guess who pays double? You! I had trouble booking due to a recently changed postal code/zip. When it finally worked I didn’t realize the date reverted back to the present date then the one I wanted. I called immediately and Rosa assured me my booking was canceled and the correct date booked. But now I am expected to pay for both! Incredibly inhumane and unfair. Two days of my wages shot because of this.

Priceline's motto should read: We will take your money and put you up in hotels which are either gross, rundown or closed for business. This was my most recent experience with Priceline when I booked three hotels using their app. The first hotel was dirty and smelly, the second was rundown and noisy, and the third was closed for renovations. I am still waiting for a refund on the third hotel. Priceline charged me for a room I didn't even use because the business was closed. I wouldn't recommend their service to my worst enemy.

I am deeply disappointed with Priceline regarding my travel credit of $1577.80. Due to unavoidable circumstances I had to cancel my flight in January 2024, and I received a credit for future SWISS flights, but no SWISS flights are available from San Antonio to Colombo until today (July 2024). I am deeply disappointed with Priceline's handling of my travel arrangements. Despite multiple attempts to rebook my canceled flight, Priceline failed to provide adequate support and repeatedly directed me to Swiss Air, which couldn't help. They offered a three-day flight option, impractical for my limited vacation time. I couldn't secure a flight with Swiss Air through Priceline and they did not offer alternatives. This has caused significant stress and disrupted my plans.

Scam. They took my money for a booking of a hotel. They did not inform me at the arrival of the hotel I would have to pay another $100. Left me on vacation for 2 days with no room. Me and my kids had to sleep in my car with no hot showers or any place to relax

The worst customer service ever. Booked a room and when I got there to see if we can get an early check in we paid extra. Then price charged me again after check out. Called customers service and they said they would return the charge, instead proceeded to charge me again. So after disputing 1 charge with my bank. After contacting them again they were still no help. Ended up paying for 1 night three times. NEVER WILL I USE PRICELINE/BOOKING AGAIN. Should have stayed with Expedia, trying to save a little with the hotel. Lesson learned.

CURRENT SCAM PRICELINE IS DOING!>>> if you purchase a round trip ticket and cancel within their “24 hr guarantee” they purposely only cancel half the trip! And claim you have to “call to cancel to other half” & if you miss the 24 hr window it’s “your fault”! BUYER BEWARE- that would be like buying a #1 meal at McDonalds & they don’t refund you for the fries or drink and claim you have to refund each item individually. Insanely misleading and purposely deceptive to create an advantage. Aka a SCAM.

I ordered a package with insurance because the package was no refundable. I missed the trip due to Covid. Insurance has all document EXCEPT an email from Priceline stating that the trip was not taken. Priceline has told me multiple times that no one working there has the ability to write emails. I offered to teach email writing to the entire staff, but they have yet to set that up. They also said not to worry about the insurance and that they would give a full refund. They have not. I am out 2500 because of Priceline after I have been a customer for years.

Horrible customer service. We booked a hotel that was advertised as very clean. The hotel was dirty and had mold. Our family member did not sleep because of being allergic to mold. When we tried to get a refund on the 2nd night, neither Priceline nor the hotel would work with us. It took 5 days for us to get an unacceptable answer.

I purchased my ticket from Houston to Charlotte including the x something travel insurance, and because of a work emergency I can’t go, long short I was told by a Supervisor that I can’t get a refund or credit even though I bought the travel insurance and my flight is Not until July 7th. So way before 72h. It’s all a scam, stay away from Priceline and anything that has to do with him.

The airline changed my departure time, but Priceline continued to send me notifications with the old time. I called to verify this with Priceline, they said to always go by the airline's information. Why not just update your end so people don't miss their flights? This could result in very serious problems, and they didn't seem concerned.

Hello my name is Ramona. I booked a three day trip to Grand Paradise resort in Puerto Vallarta. The hotel was nasty. The room was unacceptable. I have pictures to back up my statement. The room had no air, no hot water. I was afraid to sleep in the bed. I called my travel agent which is Priceline to no results. I left that resort the same day I arrived. I would like to get a full refund because I had to go to another resort to feel comfortable. I never been to a place of this nature. Pictures on the website doesn't match the resort. I am just asking for something or someone to reach out and resolve this issues. Sincerely Ms. Ramona **

Priceline has the worst customer service ever. I don't recommend them to anyone. I did flight reservations with them and the airline change my itinerary, so I had unassigned seating. Priceline would not refund my seating. They wanted proof of payment. Really. My credit card company took care of it in one phone, not getting the run around with Priceline. Instead of Priceline, they should be called price****.

Rented and SUV through them and got screwed on the day of my trip when I went to pick up my supposed upgraded vehicle. Initially got a standard SUV and when they sent my itinerary there was a spot where it literally says "Need more space? Upgrade for $.99 per day!" You also have to pay for it right then.. So I was like awesome, maybe I'll get a mini van or something to that effect for paying a little extra, something bigger than the standard SUV.

We book through Priceline for our trip to Myrtle Beach, book a suite at the Bermuda sands, with a king bed, and a queen bed, we get there, walk into our room, it is two twin beds, smelled nasty, and was dirty, oh yea rated 4* hotel, was not happy, so contacted priceline, they said nothing they could do. So we canceled the rest of our stay at the hotel, gave priceline another chance, booked us at the Ocean Star Hotel, once again rated by priceline as a 4 star, paying 190 a night. Got there, had got in the room, no lights, no tp, no towels, but better than the other hotel, we was charged 190 a night, but priceline had it on the site for 41 a night, now at 41 a night would be with it, but not 190, contacted priceline cause you know they have the best price guarantee, and they would not match their own price. Pretty much said, "Thank you for the money suckers." This will be the last time we book through priceline.

The customer service was terrible. I bought a ticket through Priceline from CID to Pittsburgh, PA. I paid for seats selection through them at the amount of $284.86. Few minutes later, I received an email from them that my seats selection were cancelled and that my money will be refunded. Unfortunately, I received $92.40 instead of full refund.

Priceline is a scam. They refuse to honor their agreement. I booked a car at Atlanta airport on April and when I got to the airport to pick up my car there was a long line. I waited more than 2 hours and at the end, they told me they don’t have a car available. I called the customer service and they told me that I can book another car with a different carrier and that they will refund me for the 1st booking since that carrier didn’t have a car. Which I did. One week later I called Priceline and they told me that they are still investigating while they already knew what happened. After one month, I called again and same thing. And they never communicate with me about the refund.

Purchased international airline tickets and reserved car rental. This is second time that my flight has been changed and now my destination arrivals are 2 hours late and I have been told you’re on your own to call rental service to see if they will be able to help with rent. This is not first time Priceline did it to me. I am going to be patient and hopefully hopefully get my money back even though I purchased travel insurance additional out of pocket money for nothing. After this I am definitely done with Priceline.

Priceline has the worst customer service agents ever. They do not honor their agreements with what is clearly written on the ticket and when you call them to talk about it they start stating different things you don’t have visibility to. One rep will confirm with you what’s seen on the ticket, while another will tell you something entirely different just to ran away from doing what’s is right. Too much disconnect between what they wrote on the ticket vs what you actually experienced from the airline companies.

The staff is supposed to be helpful but when a problem arise they give you double talk and do nothing then they try to give you a courtesy credit. It doesn't help when it is after midnight and your family has no hotel to go to. I have used Priceline on and off for 5 years and every time I give them another chance they screw it up. Reserved room confirmed, hotel cancels, priceline staff can't do anything and tells you, you have no room

I blame myself for not reading these reviews prior to my booking experience with Priceline. I arrived at 1 am after traveling all day with a large family only to be told the hotel was overbooked and my reservation was canceled. Even though I called prior to 9 pm to let the front desk know I'd be late. Priceline is a real joke, they act like since I was refunded free of charge I should be happy with that when I used them to save time and money and all they did was cost me time and money. They still have yet to make this situation right and I see another class action lawsuit coming their way especially after reading all of these reviews.

I am heartbroken and this is my personal story- I have over 4,700 friends on here. I PRAY YOU READ THIS AND SHARE THIS! This morning I was supposed to board an American Airlines plane from the Midland Airport Flight 6205 to go visit my grandmother who’s passing away whom my family has been trying to keep her alive until my son and I get to see her and say our final I love you’s and goodbyes. I pray the Pilots see this. As I am so sorry are a part of a company - a team that could allow in such an ill and cold hearted manner. We got to the Midland airport within Requested Arrival Check in time. There was one clerk working and a long line of people ahead of us checking bags. By the time we got to the counter the clerk looked at us and said, "You can’t check your bags, you’re 6 minutes late," (due to the long and slow line) and she refused to check us in. She wouldn’t even look at her computer.

June 18th I scheduled flights for my family and I to travel to Mexico July 10-15th. I needed to reschedule and cancelled on June 19th, within 24 Hrs of booking. I then called afterward to confirm there was no issues with the cancellation and that I would receive back my refund in full. I was assured that all was well and I would be good to re-book. I waited for several days and didn't receive any emails or updates.

I reserved a rental car at the airport because there was a high risk of me missing my connecting flight. I intentionally picked one which said in big bold letters FREE CANCELLATION. I even took a screenshot of it. Then, I made my flight with 4 minutes to spare. As soon as I sat down on the aircraft, I logged in to cancel the reservation and was told it was non refundable. Blatant dishonesty. I’ll be disputing with my credit card company.

Please do not book a rental car with Priceline for any airport. They don't give you heads up about security deposit of 500 dollars. Then express booking is non refundable. They just took a 113 dollars from me and won't let me talk to an agent only virtual assistant is available. I wish I could rate them no stars. What a rip-off

We booked rental car on the web back in March 2024 for our trip on July 1. We did a precheck in at 6/25/24. We just been told the car is not available. We reserved it couple months ago, now on the last min. told me it is not available. I will never ever use this web again for my future trip. Very horrible.

I made a mistake by choosing Priceline. Booked a car via Priceline for a 3rd grade company called 'Routes Car Rental.' First booking was a mistake as I booked a commercial truck for me, upon checking with 'Routse Car Rental' I was notified that I require to change it to normal vehicle due to license restrictions. This is the beginning of the horror, I contacted Priceline to cancel or modify the booking, I was told to contact 'Routes Car'. Upon contacting 'Routes Car' I was told to contact 'Priceline'.

We booked a hotel through Priceline in Las Vegas. We got to the hotel and they told us they never received the reservation from Priceline and they were now booked and couldn’t get us a room anyway. I called Priceline and all they did is pass the buck. They could barely speak English which made things very difficult. They sent us back in to the hotel (20 minute wait in line), telling us they found our room and gave us a confirmation code. When we got to the front desk and gave them the code, we found out the code Priceline gave us was for someone else’s reservation! The hotel told us Priceline owes us money, Priceline told us the hotel owes us money. We wasted around 2 hours on the phone and in the hotel lobby, and even more time TRYING to find another hotel (they were all booked).

I'll NEVER use Priceline again. I used them a lot years ago. I didn't realize they'd sold their corporate soul in the years' since. I mostly travel in RV so rarely need services like they provide. I just rented a car through them. It was a nightmare at the airport. A top brand rental company had no cars to give. Lots of people had been waiting over an hour AFTER waiting a long time in line to sign in. I waited 45 minutes in line before I went to two of the almost empty lines of 2 competitors, both of which had cars but because I booked on Priceline the top brand company (who would have let me cancel and change if I had booked with them) said I couldn't. It was terrible. Priceline's cancellation policy is not worth using them. Period.

Won't refund me my money almost 60 days after I cancelled in the right amount of time, they've emailed me 5-6 emails saying I would get my money back and I still don't have it. Here we are today $800 bucks down the drain. BEWARE!!!!

On Priceline, they have options to select the Hotel you're looking for. I put pet allowed and booked double occupancy. What is crazy was when I got my receipt for the hotel it was just booked for me. I'm out of money now and am no longer able to make my trip. Thanks, Priceline for ruining our experience. Also I am not able to refund.

I canceled my vacation package within 24 hrs and still waiting a month later to receive a refund for a charge that never should posted to my credit. I will never use this service again and will warn anyone who plans a vacation. I should have never strayed from Orbitz. I will pursue legal action if my $5000 us not refunded within the next week.

I was overcharged! No one would help. Held on phone for 1 hr and then hung up on. DO NOT BOOK WITH PRICELINE. THEY WILL OVERCHARGE YOU. They are a bait and switch company. Stay away from Priceline.

I had to cancel our vacation due to an unexpected surgery for my 5 year old daughter and we need the money back to pay for it. We had two separate hotel reservations- one for the day before our cruise and one for the day we got back. I called the hotel- Crowne Plaza Hotel & Resorts Fort Lauderdale Airport/Cruise and they told me to call Priceline. I called Priceline and got an automated system which forced me to try to cancel through that. No option to speak to anyone until after the system made me answer their questions. Then they said I needed to talk to an rep to finish the cancellation- fine, waiting for a call back.

Do not trust Priceline. They do not ever want to reimburse you if there is a problem. Booked a round trip itinerary. I never was able to leave on the first flight. When I contacted priceline they stated that they will only reimburse me on the first flight out but not on the flight back that I never made it to. They told ME to call the airlines for reimbursement. They do not want to help if there is a problem. Now I'm fight to get back $2500 SO I NOW HAVE TO TAKE THEM TO COURT.

I booked a hotel through Priceline.com that was advertised as a 3 star hotel and looked nice from the photos a description posted. BOY WAS IT THE COMPLETE OPPOSITE!!!! This hotel was absolutely foul to say the least. There was old food left on the headboards which makes me seriously question how clean the beds were. There was mold and stains on the carpets, obvious water damage and mold around the windows, open electric receptacles, clearly sinking floors from likely structural issues as we could see steps cracks in the bricks outside the building and obvious cracking and disrepair in the stairwells. Also, by the way, shocking I know but the pool is out of order as well! They say they are going through renovations, who knows how long that has been going on, but there are also light fixtures and smoke detectors just hanging from the wires on the main floor and not attached to anything.

Why are customers at the receiving end of all scams, fraud and overcharges. Priceline is on top of the list. I thought this was a legit company and have booked a lot of packages through them never checking price breakdowns. On my last trip which included a United Airlines flight for two people (Priced at 365 a person) and 2 day cheap budget car rental (priced at 52 dollars a day through some sort of switch and bait scam). Come to find out they charged me 1016 dollars and they do not show the invoice anywhere but just the itinerary and the total package price. This is height of cheating and fraud. I hope they shut this thing down. It's not at all about the money but just the fact that consumers are taken for a ride one after another and there is no one to stand up for them against these crooked enterprises!

Priceline is all for money not the customers. I sent pictures proving the hotel sheets, remotes, and pillows was nasty. The hotel denied me a refund, but offered to switch rooms. They stated since I booked through a 3rd party I would need to contact them. I have been back and forth for a week even after I emailed pictures. Still no refund. Thank God I had extra money to purchase a clean room at a different location.

While the rental process via the Priceline app was generally quick and straightforward, I encountered a significant issue upon arrival at the rental company (Nu) in Puerto Rico. I was offered and paid an accident insurance policy to Priceline, which the rental company did not accept. They informed me that they have not worked with this policy since 2019. Consequently, I was forced to purchase an alternative policy at the counter, at their price, to avoid being left without a vehicle for my vacation. Upon reaching out to Priceline to address this issue, I was informed that no refund would be issued as 72 hours had passed since the transaction. However, I would like to point out that this period had not covered three business days, and I was reluctant to interrupt my vacation to resolve this matter.

The rep quoted $95.00 per night. The total billed amount seemed high. Upon checking into the hotel the itinerary showed the rate I was billed was $123.00. I called and the rate was adjusted to $116.24.

I just started using Priceline and it hasn't been great! I normally use a Hotel.com no problems at all but the place I was trying to stay, Priceline had it cheaper. I got to the hotel I bought through Priceline everything was a disaster. I called Priceline about it they promised me a 20% discount on my next purchase only reason I booked again. I booked a hotel for Chicago and agreed to the terms because it's the hotel in the area I want to stay in. After I pay get confirmation back, it has the wrong date and the wrong city. And there is no 20% discount at all. Call Priceline 15 minutes later who told me, I was not getting my money back because I agreed to the terms. I'm like yeah, I agreed because I put in the city I wanted to stay and the date but after I paid it says something totally different. I also screenshot the correct information I put in.

At the Seattle airport right now with my family of 4 and our Priceline car reservation was cancelled as soon as we arrived. We booked the car on Priceline 2 months ago. Now there are no rental cars available today in all of Seattle and we are stranded! We called Priceline customer service and they said they couldn’t help us. NEVER AGAIN!

Do not go through them. They took 356.00 for a hotel I didn’t stay in. I canceled and then kept 160.00. Talking about there’s no refund and they went back and forth for ten days. I’ll never go through Priceline again.

I was very unhappy with Carwiz car rental. There was not a person to talk to. Everything was done through text messages. In message they said that an assistant would get back to me in 3 to 5 min. It was over an hour or more & only through a text message which was very curt. I would never use this car rental place again. I think there should be an actual person there in case you needed help.

Booked me in the wrong state and refused to help resolve the problem. Will never use Priceline again and recommend using another site! The customer service was long waits and more excuses. Check your location! They may move search to ANOTHER STATE AND LEAVE YOU STRANDED.

I have done business with Priceline for years. Not anymore. As a travel broker they like to pass the buck & shed any/all accountability toward their vendors. They have always done this. It has gotten worse over the past few years. Every time there is an issue they want to back out of the situation and make you deal with their vendor directly. If I had wanted to do business directly with Priceline's vendors I would have done so directly. I have noticed customer service team has become less and less effective as the years have gone by.

Terrible experience with ‘Express Deals’. I needed a place to stay for 10 days during a home sale and was trying to save money so trusted Priceline’s ‘Express Deal’ which doesn’t give you the hotel name until after your non-refundable purchase. I later found out the hotel has several reports of bed bugs, smells like body odor, and a host of other problems. My bad for trusting Priceline, never again.

Priceline and their customer service reps and supervisors are absolutely worthless! My 6yr old nephew was playing with my phone, got on the Priceline app, which I haven’t used, booked a room using my saved payment methods. When I saw what my nephew did, I immediately contacted Priceline and have gotten nothing but the runaround. They stated they couldn’t cancel and refund the reservation my 6yr old nephew made, said it had to be the hotel, which Priceline said refused.

So..purchased car rental in Nashville... for personal business.. rented us thru Thrifty.. mistake! They asked if I'd like $2.75 auto refill..I agreed. Return car 515 am for flight..as I'm sitting on plane I get email I'm being charged $127 for refill!! No answer still months later.. Priceline no. Help.. my credit card company finally gave up.. no protection.. best deal! Amazon.. use Budget car rental.. Best.

I will never used Priceline again. I rent a car and we few hours I ask to change prop off location and they refuse and keep 105 dollars because I change my flight and they couldn’t change car drop off locations.

I purchased a ticket and the trip insurance coverage. The insurance coverage is through XCover. Do not waste your money. I had to cancel my flight due to my son overseas orders changed (Marines) they refused a refund, trip voucher. No respect for Military families.

Took 3 1/2 hours between waiting on hold and waiting for an info change to get my first name and DOB changed on an airline ticket. If the data was not corrected, I would've had problems at TSA. 1st call, after waiting for 30 minutes the rep came on took the data and told me it would take 20 minutes and then check the airline. I waited 2 hours, checked, no change on the airline site. Called back, 45 minutes going thru menus and on hold, rep came on, took the data, an hour on hold and the call dropped. 3rd call, 45 minutes going thru menus and on hold, then the rep came up and took my info. She said she would make the changes. Two data fields needed to be updated: my first name and DOB. I was on hold for 90 minutes before completion was confirmed. Never again.

Seems like the same story everyone else has. We had to cancel a trip due to illness. I called to see about a refund and was promised a full refund. A month later I called again and was promised it would be resolved in 2 business days. A week later I called again and got the same promise. Each call was almost an hour of my time. I even called the hotel directly and was told they never received payment from Priceline so they didn't have control over the refund but every time I call Priceline they say they are waiting for a response from the hotel. It certainly feels like they are just giving me the run around hoping I will give up. Based on all the other 1 star reviews, it also seems like they didn't particularly care of people are unhappy with their service.

Called Priceline to book the room. Spent 45 minutes on the phone trying to find the best room for my my 2 kids, wife and I. We needed space so we finally found a 1 bedroom suite. The rep selected 2 people instead of 4 when booking my room, by mistake. The hotel won't let 4 in this room. Priceline refused to refund. Room will stay empty and I lost my money. They refused to listen to the recorded booking...

I would have given them three stars but then this happened!!! Hi, my name is Jahlil ** and I'm not here to put anybody down but the craziness with these companies and these return policies. So I'm speaking of Priceline. They have been great in the past but the one time when I actually have to cancel because I have no choice. Can't seem to get anybody to help me find any kind of solution and I'm staying in the hotel which no one knows my situation but it's a bad situation. So I can pay like it's nothing but I have to go through hell and high water to get my money back. If I canceled then we're talking cancellation fees and all that. This is a shame.

Ahh that priceless moment when Priceline told you they added TSA pre-check but they actually didn't. This was but a half dozen issues stops and turnaround I've had using this worthless company Priceline! I wouldn't even recommend using them to Joe Biden! Never, ever, ever, ever again!

DO NOT USE PRICELINE! I've been calling them all day to fix an issue and they are absolutely no help!!! The customer service is a joke. If I could give them zero stars I would! If you use them, good luck!

So I get now why Priceline has 1.1 rating, it's well deserved. They practice a classic bait and switch with 3 star hotels, so you are offered a 3 star but end up with a 2.5 or even this time a two star. So be careful.

I paid for a reserved rental car from Priceline in February for the total eclipse event in April and 4 days before the event, the rental car was cancelled. Priceline offered to cover the expenses for the same exact car and then deleted the reservation without sending me an email to alert me to their actions. I showed up to get my reservation and there wasn't one. I could not get another economy car (which matched the reservation), Priceline would not honor their part in this and I ended up paying $500 EXTRA for what was originally a $200 rental car. They kept telling me they would "escalate" my case and never addressed it, never reimbursed me and totally abandoned responsibility in this case. HORRIBLE COMPANY - I will NEVER USE PRICELINE AGAIN!!

Beware! When you check the "Show Total Prices" I expected Priceline to show the TOTAL. What they do NOT show are fees such as the Resort Fee that can add an additional 40%. Just be aware of that and you won't be shocked when you get the bill.

I should have a written a review about two months ago! But I was waiting for their compensation! April 8th they were supposed to book a two night hotel stay in Burlington, Vt for the eclipse! It was for my husband, me and our daughter and grand daughter who was only five months old! I booked it with a Priceline agent, when the day arrived and we visited some relatives in Bellows falls and on our way to Burlington I had to put the hotel address on the GPS! To my shock, it picked up Burlington, VT. The hotel was booked three months ago!

My name is Jaime **. I booked a trip to the Mexican Riviera for myself and my family of 4. Priceline charged my credit card and confirmed the details or the hotel where we were booked at. When I called the hotel to ask for a concierge to schedule excursions I was told that our room was only for 2 people. I immediately called Priceline and they confirmed the conversation I had with their rep since everything is recorded and I was told that I was correct and that this issue had been formed into a case that they would be handling. I was told that they would be contacting me within 3 days and I would be informed of what they were going to do. It has not been 8 days, I have spoken to 3 different reps over that course and I still do not have any resolution at all, Our trip is less than a week away, my wife and I are at a complete loss as to what to do next.

I don't know where to start. I have been traveling for a long time and if I had to guess I would say I have had hundreds of stays at different hotels over the years. Priceline has been nothing but deceptive and shady every single time. The most recent situation was they were trying to help me book a room over the phone and somehow they booked the wrong hotel, same company but different location by a couple of blocks. When I arrived at the front desk of the hotel I thought I had booked they told me that it was the other one down the street. I'm disabled and recently broke my arm quite badly. Then I called Priceline. They said it wasn't their mistake and they couldn't reach the property in question so I would have to just pay almost 3 hundred dollars for "my" mistake.

Priceline promised IN WRITING they would issue a refund but lied when they said it was processed. My bank sent multiple documentations proving this was not true yet they refused to do anything about it. Got put on hold for 45 MIN just to be hung up on when I asked to speak to a manager. Their customer service is outsourced to people who don't give a rip about issues and are trained to say the same script over and over. They are professional liars, scammers and fraud and the internet is FULL of horror stories about them. If you read all the complaints and still book with them you better hope nothing goes wrong because they don't care and won't do anything about it. DO NOT RECOMMEND! VERY SHADY COMPANY!!

Priceline did not inform me of a $40 check-in fee at the motel I was booked into in OKC. I could have gone to any number of motels with no cash deposit. This was my UBER money for my next days' link. It was also my food money. Once dropped off in 100-degree Temps and a disabled VET. I had no choice. Money not put back on card at check out. Instead a week or 10-day refund. We'll see.

I used Priceline to book a senior trip for my son and myself to Italy from the United States. When I received my confirmation which included hotel and airfare I noticed I was charged for a day in the hotel that I would be in the air. When I contacted Priceline within hours I was told there was nothing they could do about it and they would not refund me for the day I was being charged for the hotel that I would not be in the country. When asked why they would charge me for a day at a hotel when they are the ones who booked both the hotel and the flights at the same exact time I was told it had something to do with the algorithm of the computer and it was not their problem.

Priceline is very dishonest. When I checked into my hotel, they did not have my reservation. Priceline issued me a confirmation number and Priceline trip number but there was no reservation with the hotel when I checked in. Luckily they had a room available but it was a bit more in price. Never again will I use Priceline.

As a first time customer I booked a hotel through Priceline in Albany, NY for June 22nd. Unfortunately the concert event that I planned on attending was reschedule to November. Priceline refuse to cancel my reservation or modify it to accommodate me for the event in November. I am forced to either stay at the hotel for no reason now or lose the $221 I spent on the room. I will NEVER use this services again. And I advise you not to either.

Completely a rip off and full of lies and very incompetent people. They lied about a hotel not will to change dates. I was at the hotel trying to change the dates the Priceline booked wrong and Priceline said they call and the the hotel said that I could not refund or change dates.

I suggest a class action lawsuit. They trick Canadians with $ in USD but you don't notice till sometimes after you are billed. My IP address clearly shows I am in Canada. They get me once but they will never get me again as a customer. Nor 100's or people I will warn.

I'm going to save my breath, I don't think I need to since they have 1.1 Stars. They shouldn't advertise under 3.0 hotels if their not support you if you have an issue with a hotel. Last time I deal with Priceline or whoever you are now.

Booked a hotel through Priceline in Hilton Head S.C. The hotel had been allowed to use false pictures. The minor parking lot construction stated ended up being the front half of the building had been removed and the interior hallways were now exposed to the elements. Called Priceline, they did nothing, was able to get a refund through the hotel. I'm a longtime priceline user, so I booked another hotel through them, one I had been to before. Showed up and priceline had not sent the reservation through to the Hotel. The front desk clerk cannot find any confirmation number or my name in the system. I sat in the lobby with an exhausted young family for over an hour trying to get this resolved until finally the hotel clerk got me in with her manager. I had to demand any reimbursement from priceline and they still will not commit to anything. Will probably have to handle the charges through Amex.

When you rent a car from Priceline, they sell you an insurance policy from a company called RentalCover, which is a total scam. Priceline knows this but continue to sell the policies as they get compensated for them. SCAM! SCAM! SCAM! Purchased a policy through Priceline for an auto rental, which I ultimately made a claim on. Rentalcover required mounds of paperwork which I provided. The claim was approved. After that all communication ceased. No remittance, no return emails, nothing.

I had made a reservation on my app and canceled through the email link shortly after finding a better spot. The reservation then fell off my planned trips and I had no itinerary for it anymore so I assumed they canceled until I received an email from the property a week later that I still had a reservation there. By this time it was too late to cancel without penalty and I was charged 104 dollars. Of course, Priceline didn't help at all after being stuck on the phone for over an hour.

As I am having trouble with my hotel and want to check out early because of my horrible stay. They can't not won't help me with getting my refund for the nights I refused to stay at the hotel. When I go to the front desk they say I have to call the third party booking and yet there I am in the phone getting told that they can't help me and wish they could do more. I will never book through another third party again even if it cheaper. It's better than going through this. At least when I book through a hotel I can get my refund for the nights I won't be staying. Or at least with the ones I booked straight through the hotel. Only thing Priceline helped me with was finding a decent deal for a hotel. That's it though.

I am very disappointed with Priceline. I purchased airline tickets for a vacation. We have two minors children and our seats were scattered in four different rows. When I asked the delta gate attendants, they said priceline didn’t forward the birthdates of the passenger so they don’t know if they are 4 years old or 80 years old. How could priceline do that? I paid extra to get seats in comfort plus and it was just messed up. I am very disappointed and will never recommend priceline to anyone. We had to beg people inside the aircraft to exchange the seats so at least one parent will be with one child. Both from and to flights had this issue and a few of them refused to move.

Never again will I use Priceline for any sort of travel - car, flight, or hotel. I booked a package deal that was supposed to save money. It ended up costing me way more than I could have booked separately and on my own. I have used Priceline multiple times before, with no real issues, but also no real savings. Here's what solidified my decision: was charged another 190$ from a car rental agency they gave me (Usave: DO NOT USE!) on top of the 285$ priceline charge when originally booked. So almost 500$ for a 5 day car rental!!! Never in my life! No damage, no extra anything on the rental. Also the company wanted a 1500$ deposit! They force you into that. Never again.

We booked a room for after our cruise at Bahia Mar Fort Lauderdale which is a Doubletree by Hilton. We were told we could get an early check in but when we arrived we waited over 7 hours in the lobby with no updates. At 4 pm when regular check in started we were still not informed if/when our room would be ready even though we had been there all day waiting. When I called Priceline they were no help at all. Did not resolve the issue, refused to refund and we were left to make arrangements for another hotel. Today I get an email that said Priceline called the hotel and since they said we used the room there’s no refund. We were never given a key. Never saw the room. Priceline’s resolution was calling the hotel and asking them if we checked in! Buyer beware!! If you think Priceline will support you as the customer you are dead wrong.

At first Priceline seems like a good deal. I went through them for a rental car in Raleigh Durham area and noticed the reservation was for Fayetteville 3 hours away. So I changed the reservation to research triangle which was the location I was flying in to. Once I arrived at rental place they informed me the reservation was for golden triangle Columbus. No worries budget took good care of me. I call priceline to get a refund on the 53 dollar insurance I paid in advance and they tell me it's non refundable because I didn't cancel before the reservation date. Buyers beware. We get what we pay for and priceline will definitely scam you out of money.

I provided all the necessary paperwork, but XCOVER/Priceline still hasn't accepted it. I wouldn't recommend buying insurance from them. They keep asking for the same documents and still refuse to approve my claim. I provided documentation several times and they still keep emailing the same plus they have no live customers service.

I wish I could rate it negative stars. They advertise that you can get a refund, but you can not. Do not trust Priceline. They are very, very bad. I want to warn people not to get left paying over $600 for a car rental that they canceled a month in advance (had I gone directly through the car rental company, I would have a complete refund).

Priceline is not reliable at all. The first trip I had issues with the hotel. It wasn't booked through them correctly on their end and I ended up having to sleep in my car. I was still charged and had to spend a lot of time to get my money back. This last time I called to let the hotel know I would be a late check in. They couldn't find my reservation because Priceline gave me the wrong confirmation number. I had to spend an hour on the phone, during my vacation, to get it fixed and confirmed. I ended up missing two different bands that I spent a lot of money to go see. Their policy is if you use the room, there will be zero refund. It doesn't matter what the issue is. I wouldn't risk it. You end up paying more in the long run. Tell your friends.

Priceline referred me to NU Car Rental. Gave me a bad car with faulty tire. I was left responsible to replace the tire with no reimbursement. When I called Priceline, they took zero responsibility and put it back on the car rental. I will not trust them again.

I have been a valued customer here at Priceline for so many years. I'm currently without a place. I had a fire so me and my family are staying in these hotels here in New Jersey and Pennsylvania. I called Priceline one day because the attendant Monty at the Red Roof Inn in Princeton New Jersey on business route 1 try to put his hands on me over a microwave. All I did was ask for a microwave and I told him it's not a big deal, I'll go buy a air fryer. He told me no so we got into a big giant argument that just about led to a physical fight over a microwave people. I asked if Priceline can refund me the money because I did not fully check in. They told me no they can only give me 15%. I have been nothing but a loyal customer to this company but for someone to put their hands on me physically and yell at me and they still not refund me my money is just crazy. I'm in a situation I want my $110 back

Just don’t with Priceline. Take your money and run. You won’t hear back from them once they get your money. Refuse to work with you on anything. The only thing they are useful for is making things 10x more complicated.

I’m in disbelief. We are all humans and make mistakes. I made a mistake with the date. I completely understand a lot of things about business but if a hotel is not completely booked and you have availability accommodate people all for one night stay. No help from Priceline. Better going directly through the hotel or Expedia.

DO NOT BOOK WITH PRICELINE. They are a bunch of scammers and thieves. Save your money and your peace of mind and book through Booking.com or Hotels.com. Priceline are a bunch of scammers who said their "supervisors" were handling the matter then they closed my case without contacting the hotel to see if they allowed the refund. I reached out to the hotel and they said no one had reached out to them. They LIED about resolving the matter. They kept a $1,000 and I didn't even get to stay in the room. They also book rooms with their "partners" (they own the company) and blame it on their partners (getaroom.com).

I booked a room through Priceline and realized they were wrong dates, I immediately tried canceling but was told I would be charged full price for canceling, in my opinion priceline cannot be trusted. I feel it is legal theft of the publics hard earned money. Never again!

Horrible customer service, horrible agency. They are not helping at all with the worst attitude. I just give a nice feedback to the representative and she didn't even let me too talk and was so offensive. Do not purchase PRICELINE TICKETS.

Horrible experience, couldn’t be able to update my prepaid reservation pick up time. Can’t cancel a prepaid reservation. No help at all. No customer representative (humans) on phone call. Choose wise when booking. Priceline company is bad.

They put me in a 3 star hotel ground level without a window or screen so anyone walking by could get into my room. No one was working at the hotel upon check-in. I found an envelope with my name and 2 room keys. The room already had someone's belongings in it (possibly a homeless person who broke in and was staying there). The room had about 50 roaches and all kinds of desert bugs in the sheets and crawling on the walls because there was no window or screen door. There was a Igloo cooler already in the room full of a stinky soapy liquid that was leaking on the floor and the carpet was wet and moldy.