Priceline Reviews

Priceline refused to refund my 1200 after KLM denied my niece's fight to London, because London is not part of EU. I paid $3098 for another ticket but still Priceline refused to refund. Bad service. Poor.

I was in New Orleans when the terrorist attacked happened. On December 5th I placed my flight with Frontier Airlines via Priceline. I received a confirmation email on December 5th acknowledging my flight. On December 31st it came to my attention when I didn’t have a confirmation checkin that something wasn’t correct. Priceline immediately said it was Frontier issue. That being said I had to have my vacation interrupted to go to the New Orleans airport just for Frontier to inform me that my flight was cancelled by Priceline. It is now January 14th and they still have not reimbursed me for the flight I had to book with Spirit Airlines. I will continue to post this until this matter is resolved.

I booked a flight with Priceline 6 months earlier and my flight got cancelled 2 months before the departure date and priceline never informed me. I got to another state and spent almost 48 hours there and incurred expenses and priceline wants me to take responsibility for their mistakes. What incompetence!

My family and I used Priceline to book a flight back in the summer. They took the money from the bank acct but then fraudulently used another card to purchase the airline ticket. When the airline caught it, they cancelled our flight. Priceline still got our money but never took ownership of making the mistake with the airline. I even sent proof of fraud to the executive offices of Priceline and was blown off. I have emails and a bank statement to prove they took our money but we never got the tickets. It was cancelled shortly after the confirmation came through. The airline said they refunded Priceline but Priceline denies it and refuses to refund us. It's been 6 months now and Priceline has still not made good on stealing over $700 from us. Do NOT use them. Someone put our money in their pocket and executive office accepts the behavior. Would give them negative stars if I could.

Each time I’ve attempted to check-in the hotels says something regarding something about a virtual card. I’ve been charged for my room but am unable to check in which causes an issue upon arriving. This is utterly embarrassing and a waste of time when the room has been paid for. I spend thousands of dollars weekly on rooms for my employees and will definitely be looking for another travel agency company.

I was charged for things that were quoted "FREE". I ended up being charged for Shuttle to and from airport to car rental. Charged for the "To" And, ended up walking with my luggage 28 minutes to the airport on my return home at 4 am. A hotel that charged for breakfast coffee and toast. Tried contacting their virtual assistant, only to see, "Sorry you had a bad experience." I would NOT recommend.

Do not use Priceline! They use unreliable car rental companies that have very odd hours. My kids and I were stranded in a dark parking lot for an hour trying to find an alternate car rental company as the one they assigned in my package closed at 8:00 p.m.. for a 4-day car rental they only gave me a $42 refund. Be aware that hotels have hidden fees such as parking that they do not disclose.

Horrible experience. Priceline hooked me up with a fraudulent rental car company. “Nucar” After renting the car they sent me an email that I had tolls in the amount of 6.00 and administrative fees of 90.00. Don’t ever use Nucar and don’t ever use Priceline because they do use Nucar.

This website is a scam. I booked a car for a week and it took me to two different websites after I paid. When I finally got the address to pick up the car and went to pick it up, the woman refused to rent it to me unless I paid $40 a day for their insurance because they did not accept the third party insurance that I paid for online. I contacted Priceline customer support and they refused to issue a refund saying that the money went directly to the car rental business that partners with them. This site is a total scam!!!

I rented a car in June 2024, I paid in advance. For a mistake of the rental car company I wasn’t able to pick up the car. Priceline canceled the reservation and assured me that I would have received the refund within 3 business days. It was 6 months ago. I called them hundreds times, they first promised me the refund back on my credit card, then through check. I was supposed to receive the check at end of august, never happened. Then again in October, never happened.

Do not go with 3rd party flight app. I purchased tickets through Priceline for Tampa Florida at 3pm and the time was changed to 6am the same day. No one notified me about it, we of course missed our flight, so we had to book a flight to Sarasota Florida. It was a mess and they refunded me 1/4 of the cost! Thanks Priceline!!

This is the worst experience I have ever had in my lifetime, they booked me the wrong flight and did not care to change or adjust. They were rude on the phone, all they want is your money nothing less. Please book directly through an airline. It’s actually cheaper to do so! If you love yourself and your time please run as fast as you can from this site. They are the worst ever. They are also not helpful at all. You can actually hardly reach them on the phone. Run as fast as you can.

You do not functions on the Priceline website. I was booked incorrectly for two hotels. I immediately contacted the hotels and Priceline. Even with the hotel saying they would refund the charges Priceline still denied them saying it falls under their cancellation policy. Apparently they don't have a policy for correcting mistakes made by their website

Worst customer service and bad experience. I am writing to express my deep disappointment with the auto rental service I received from Hertz upon my arrival at San Antonio airport. Despite having a confirmed reservation for a Mid-Size SUV through Priceline, Hertz was dismissive and claimed that the issue lay with Priceline, stating that they had booked me into a small SUV in their system. In response, I contacted Priceline's customer service and was transferred to a supervisor. After a lengthy hold during which he discussed the matter with Hertz's ground staff, he informed me that they would address the issue internally. He also mentioned that he was initiating a refund and would send me an email regarding it.

My children planned a trip for us to go to Las Vegas for my birthday this year. They chose the insurance option just in case something happened. Insurance was paid for, but confirmation was never received. Now we have a medical emergency and cannot get in touch with the insurance “company” and when we contact Priceline they refuse to help. Don’t waste your time or money, it’s all a scam!

We rented a car through Priceline. The price was cheap but service was horrible. 1) Nowhere on the site it said that the car was location was of airport. 2) The company requested proof of insurance and when provided they rejected it and wanted to sell us their insurance. This seemed the case with multiple customers that were there at the same time. 3) After almost an hour on the phone we were able to get my husband's name on the insurance and started driving to find out that the tire light was on in the vehicle. We called the company. The guy who answered had an attitude and asked us if we have taken the tire to get it checked. We told him we just left and are turning back. 4) They proceeded to put air in the tire without checking it and wanted to send us on our way to which we refused and requested another vehicle. 5) The car had multiple scratches so we took picture before leaving since they did not mark those.

This has been the worst experience of our trip, Juan (York Rental Co Assoc) at the front desk had the worse customer experience service ever. As our flight arrived I called the car rental to let them know we were ready for our car rental. After confirming our reservation a shuttle was sent to pick us up. As we arrived to the desk Juan wanted to charge us for additional days of insurance for not having vehicle in our possession due to our flight being canceled/delayed, my husband did not agree so Juan got an attitude and demeanor had changed. He asked me to call their customer service number and when I did he went into the next room and turned off the phone after seeing me call. He said my reservation was cancelled when it was not.

I made a purchase 9/17/24 for a hotel in SC for a wedding I was attending 9/28/24. I was suppose to check in 9/27/24. Unfortunately, hurricane Helene hit the night of 9/26/24 which wasn’t suppose to do much damage but it did and I was unable to drive from Georgia to South Carolina. Power was out, roads were closed due to the damage from the hurricane and I had to cancel my reservation. I called the hotel and explained and they were nice about it and explained a cancellation due to a natural disaster was acceptable however because I went through this company I had to cancel with them.

They Are HORRIBLE. HORRIBLE with Customer service minimum wait is 30-45 minutes if you're lucky and there’s Zero ppl in front of your call. The prices are solid on the hotel deals! That’s it. That’s the only budgeting you can do on Priceline anything else invalid. They cannot help you with a problem. I tried eh on 6 different occasions. I’ve learned my lesson!

Hey everyone. Priceline charges for hotel but never paid for then when we check in the hotel have to charge us again. When I call them they are promising to refund. A month game. Still waiting. Every time I hear the same answer. "Don’t worry we are working out." Don’t trust them.

Priceline is absolute garbage. I bought a ticket with the insurance and I needed to change my flight. Priceline will not allow me to change my flight and the insurance doesn’t either. It’s an absolute waste of money. I am now out over $400! I will never use this crap service again. DO NOT USE THESE CROOKS.

I went online to Priceline to rent a car, got what I thought was my reservation. Arrived early and the counter was closed, lights off, No one there at the DFW airport rental center. I called Budget and they said they were sold out, wait how, I have a reservation. They told me I didn't pay in full and they sold out, offered to let me rent at Avis for 300.00 more than previous agreement. I called Priceline, they said sorry. Never using Priceline again, terrible service, not a way to treat customers.

I booked a last minute flight on Priceline not by choice. It’s the booking site that tickets at work uses, which is part of my benefit package from my job. The ticket cost about $400.00. They charged me this amount and held the same amount against my account. The debit posted to my account 2 days later but they kept the hold an additional 4 days. Why? If you were paid why continue holding my funds. I will never book with Priceline again.

Priceline did not put my full name on my flight ticket, they have not sent me an updated ticket, even though the airline customer service said they have already update my name and sent approval to Priceline, and my flight to Thailand is scheduled for January 1 2025. A day from now. And they have had over two weeks to deal with it after I noticed the error on my e-ticket.

I have been a loyal Priceline customer for years, but I am deeply disappointed with how a recent issue was handled. I had to leave a 4-night trip one day early due to illness and notified Customer Service two days in advance. Despite multiple calls and follow-ups, I was given conflicting information and the runaround. Ultimately, I was denied a refund for the unused night, with the third party citing insufficient notice despite my proactive efforts. The lack of clear communication and accountability is unacceptable.

I made the mistake of selecting the Priceline 4 star hotel in Miami Beach, for January 2025, without knowing the name for a reduced price. In November, while on a separate trip, I went to see the Clinton Hotel pool area, that Priceline calls 4 star. The place is a total dump. I called in November, stating that I wished to cancel for a full refund (as trip was 2 months out and this hotel was in no way a 4 star hotel). On December 5th I sent Priceline the images of the Pool and Yelp reviews that rate it as a 2.3 Star. **. I had not heard back from Priceline. Today December 30th I called again, and still no resolution.

If I could give a zero I would! The absolute worst company I have ever dealt with. I needed to modify a reservation for two nights at a hotel to one night. It was $400. They told me they could cancel my reservation and give me one night for $1000. I called in plenty of time to do this and it was absurd to tell me this. I called the hotel who said they should be able to refund you the money and we can change reservation on our end. I called back Priceline and first person said I had a flight booked to Turkey! I have never been or plan on going to Turkey! So I called back again. They refused to refund me for the one night. I was in tears saying I could not make the first night. They didn’t care. They were beyond rude and unwilling to help. I will never ever use this company again or let any family member or friend of mine use it. Awful!

If I could give 0 stars I would. Worst experience ever. DO NOT USE. I’ve tried calling customer service three times now and they have literally hung up on me when asking to speak to a supervisor. Worst experience ever. Do not use. There are no refunds or cancellations or even worse their customer service is a complete joke. Do not use.

Be careful before booking as it’s automatically charges US $ to Canadian in Canada for Canadian property. No help when you call. Automatic removes protection plan if you book couple days before and ask for penalty $.

I have been a long time Priceline user, and usually the experience is wonderful. My most recent booking has changed my opinion, and I will not ever utilize Priceline again. I purchased a stay in the Kansas City area for the Hallmark Christmas Experience event. I always add on the trip insurance even though I have never needed it. The unthinkable happened, I got very sick and was unable to travel. Priceline refused to let me cancel or change my reservation and the insurance was a complete fail.

Let me start by saying that I have been using Priceline for months now and I was happy until my last trip which was on Thursday December 26, 2024 and was supposed to be till Monday December 30, 2024 for 4 days at the Extended Stay Hotel in San Jose on San Ignacio road. Thursday night my family and I went to bed (Girlfriend, 4 year old son and I)

Terrible. Do not use Priceline to book a car. We paid several hundred dollars for an suv for a drive up the mountains in Colorado and find out that it was a 2 wheel drive. We had to pay another few hundred dollars to upgrade.

Review: Disappointing Experience with Priceline – Outdated Listings and Priceline Refusal to Change - I recently had a very frustrating experience booking through Priceline, and I feel it’s important to share what I learned. I booked a hotel based on its listings showing pet-friendly accommodations, free breakfast, and non-smoking rooms – features that were crucial for my stay. However, when I arrived at the hotel, I was told that none of these amenities were available anymore. The hotel had been sold to a new company, and they had removed these services, but none of this was reflected on Priceline’s website.

Priceline changed an existing reservation but did not tell me that it was non-refundable. I called the hotel to confirm and they could not find my reservation so I made another reservation at a different hotel because the original hotel was completely booked. Priceline refused to refund me saying the reservation was non-refundable. It turns out that they booked it reversing my first and last name. Now I have two reservations paid for and no refund. I will never use Priceline again. NEVER!

Priceline makes too many mistakes. My family took a trip for the holidays and when we arrived at our hotel the reservation was made for 2 days later and the way Priceline set it up, we weren’t able to move the check in date or even a refund. After calling Priceline, they said I would have to pay more and the money we already spent would be lost. I don’t recommend using Priceline.

I booked a hotel in Atlanta, GA for the end of October '24. I got a new job so I had to cancel the reservation. The agent called the hotel WITH ME ON THE LINE and the hotel agreed to the cancelation. The funds were refunded to my PayPal account. Later I found that there were charges for the same dates for another reservation charged to my credit card. I called and called and called and no one could help. Finally, I was told that I would be called by a manager within two hours on a Saturday afternoon around 4:30 p.m. The call came the following morning at 8:13 a.m. on a Sunday morning. Since I was asleep, I missed the call. The Customer Service agent refused to schedule another call.

Paid for a First Class seat from CVG to ORF (Cincinnati to Washington DC) for my grandson to return to his U.S Navy base after coming home to visit his mother for Christmas. They Double Booked the seat. He was set in Economy Class and they told him that the difference in price would be refunded to the credit card used. HOWEVER now they say there is nothing they can do, that he should have canceled the ticket, filed a claim and booked another flight. The base would love that AWOL excuse. Calls to customer service at 616-505-6040 were of no help, but they are sorry. Difference in ticket price was over $100 but they're sorry.

Priceline set up a car rental trip for me. I purchased the extra collision insurance with them. Upon arrival to pick up the vehicle, I was informed that they needed a credit card. Not a debit/ credit card but a credit card. After being stranded by budget car rental, I was left high and dry. Priceline takes no responsibility for what happens to the customer or the status of the trip. Once they get their money, they have little to no interest about the outcome or success. They get paid for nothing. They are not even a US company. They will take your money for no exchange of goods and services. If the customer is not satisfied, Priceline takes ZERO responsibility. Scammers! Buyers beware!

This is the worst place to rent a car. They are shameless scoundrels. Do not do business with them. The cars are old and damaged and they use different names to trick you. These people are the worst. I think the cars are from the auction and they are so shameless that they have more rules than the recognized rental car companies. I am going to talk to the television channels to do a report so that all the people know about what scammers they are.

We booked a flight to one airport and they changed it to another one. I'll never use them ever again. When you call them they give you the run around and when asked to be compromise they refused to do that. WILL NEVER USED Y'ALL AGAIN

We went to Yellowstone Gateway Inn for a Christmas getaway. We did not receive the email with our room code to get into the room. Office person was not on site. We talked to the maintenance person who tried to get the room code but never heard back. He did give us a key to get into the room. If he wasn't there, we would not have been able to get into the room. We asked that housekeeping keep up our room while we were there. The maintenance person said he would let them know. Nothing was done. Sheets were not changed, towels we not replaced, garbage was not hauled out. Basic housekeeping was not done. When we had issues with the heater, no one was in the office and no one would answer the phone number that was listed. When we went to turn in the room key, no one was in the office and the phone was ringing off the hook. Hopefully they can correct these issues and make things right with us.

Beware!! Do not use Priceline! They use third party hotel sites like Booking.com but they don’t tell you!! You only find out if you go to call customer service for help. Also if they show reserve now pay later with a date to receive a refund by DO NOT TRUST IT. I recommend not using them at all!!!

Priceline was horrible! After I booked & paid for the room online, they didn’t in turn pay the hotel for my reservation. Waited 45 mins on the phone with multiple Priceline representatives while I was basically being given the run around. Representative said they couldn’t get in touch with their 3rd party (which Priceline told me wasn’t the hotel)… yet the front desk said they were currently on the phone with them & that they had called NUMEROUS times! Been a member with Priceline for 7 years & never received any advantages/ decent discounts/ free room for travel or anything. Called the exact same hotel directly & there were no discounts in price using Priceline. Priceline helpline was unhelpful & inexperienced. Never received a call back from manager as promised. I won’t be using them in the future, & suggest that you don’t either.

Never book any trip thru Priceline.com and they are scam. I booked a trip to Mexico with 2 hotels and upgrade on both but after I got the itinerary and the hotel does not correct. I called them to correct but nothing happen and I was so tired with the wait and transferring to others departments for the resolution and I gave up. Finally, they sent me an email that if I keep the vacation package then they will refund me 20% after the trip. I keep calling and calling after my trip for 20% refund and nothing happen so I end up give up. You will see how if something goes wrong.

I booked a hotel through Priceline. The trip was planned 45 days before my pregnant wife was due to give birth. Shockingly, our baby came very early and we wound up in the NICU with a premie, unable to go as expected. I was able to recoup most of the trip, but our hotel rate was ‘non-refundable’. Unfortunately, but I’d hoped to maybe get a credit towards a future trip & I contacted Priceline to pursue this. They told me they had to contact their supplier to request an exception & told me to stay on the line.

I booked a trip to Athens, Greece but had to change our room booking. We kept our flights and canceled the rooms before the cutoff date. The motel charged us for the room even though we didn't stay there. When I contacted a representative at Priceline they said they couldn't help us, we had to call the motel. What is the point of using this service if you will not help us with reservations? We were charged for a week of rooms and Priceline offered no help. I will not use this service again and will warn everyone I know against it.

Hotel booked through Priceline was less than adequate. The Priceline staff and supervisor (customer service people) do not care, and are not helpful when you reach out to them. You have to call them multiple times, and they do not thoroughly explain to each other your complaints, so you are left having to reexplain to each new person you speak to. The room I booked had stains on the chair, the toilet paper holder coming out of the wall, the lock on the door does not work well. And when you contacted Priceline about this to get a different accommodation within the price range that you paid the original room with, they only allow you to exchange that very day or you must spend more money out-of-pocket. They do not care about their customers once they have your money.

My family from Tennessee and my family and I from Indiana met in the middle at Louisville Kentucky at the Econo hotel. We were going to celebrate Christmas together. The check-in was at 3:00. We got there little after 3:00. The rooms weren't clean. There was blood on the sheets, blood on the floor, hair all over the floor. Spoke to the man at the front desk. He said, "Give me a few hours and I'll have it cleaned." We didn't really have a few hours. I had several grandkids and cars and we were leaving in the morning plus check in was at 3:00. Priceline said it's nonrefundable so did the man at the front desk. I understand under normal circumstances but this was not a normal circumstance. It was filthy and we didn't have a few hours to wait. It was already 4:00 and kids were hungry and we were just sitting in the car in the parking lot. Very very disappointed in Econo hotel in Louisville and Priceline. Kimberly

I made a reservation and paid for a hotel room 6 weeks before a trip I went on this last weekend. When I attempted to check in the hotel could not find my reservation. I had printed out the confirmation, had it on my phone, as well as proof of paying for the room, but nothing! So I had no choice but to pay for a room again! I called Priceline and was told they were not going to refund the amount I paid for my reservation. The person on the phone even confirmed with the hotel that I did pay for a second room and didn't check in with the original reservation. This is scandalous! I have used Priceline for 10 years, but never again. I should be able to get a refund. I did nothing wrong. I should not have to pay a second time for the room. I want a refund!

I purchased 2 tickets, with insurance, and am not able to get my money back. I sent in all documents requested for my claim, and still can't get my money back. It's pointless in offering insurance, the company only trying to get more money out of you.

They are the worst company. WATCH the cancellation policy. I booked a trip to NY and wanted to book directly with the hotel but for some reason I was diverted to Priceline where when booking noticed that they were charging me 174.00 more than the actual hotel was so I immediately cancelled and today I get billed on my CC for the total of 599.96 when the actual stay should have costed 426.08. I thought they were supposed to be cheaper. NOT the case. I called today and asked why this was not credited and they said they have a cancellation policy meaning NO cancellations. They would not even offer a refund for the 174.00 they overcharged me. I would stay away from this company. If I could give this 0 stars I would.

I booked a king room through Priceline for a weekend in which I proposed. I wanted everything to be perfect. I paid extra for a king room. When we checked in, we were given a double room. PRICELINE sold me a king room, but sent the hotel a double room request. The hotel was unable to do anything and Priceline was less than helpful. This was my first time using them and I will NEVER use them again.

I used Priceline to rent a car online with NEXTCAR and it was an unmitigated disaster from the moment I got to Orlando Airport. I waited at the "shuttle" for over 30 minutes, then it took an additional 20 minutes to get to the NEXTCAR lot which was many miles from the Airport. Once I got there, I was told to present my "Insurance Declaration Page" which I don't travel with. I was not instructed to bring it with me when I booked this car. Therefore, I was told I had to pay an additional $28/day for insurance. This is a SCAM!! Steer clear of this company as there is nothing but BAD REVIEWS for this CHEATING COMPANY!!! I hope you go out of business and lose millions and millions of dollars!! I will NEVER use Priceline again.

Scam. They set taxes and resort fees without any percentage description, they have groups of sellers in Colombia trying to steal people just with nice words and pushing customer to buy what they call assumptive sale. They are just thiefs.

If you book a room through Priceline and you are not happy with the booking the hotel won’t refund your money. Priceline won’t refund your money either. You will be unable to get a refund from anyone.

Typical Bait and Switch. I just reserved a car on Priceline and suddenly they overcharged me by hundreds of dollars. Called right away and customer service is saying purchase is non refundable. Unreal that they allow this company to continue scamming people. DO NOT USE!!

ZERO STARS. ZERO STARS. Priceline screwed up my booking and booked the wrong dates. I was to arrive on the 7th in Nashville and Priceline had me there on the 8th! They don't give a rays behind about the customer and how much they are put out. Just make the money. I am out 65.00 for a room that even if I had been able to use I couldn't have because Priceline booked the wrong night. Make matters worse, they have no intentions of making it right.

I used Priceline to book NU Car Rentals in Denver. Read the reviews of NU. They are scammers who rush you through the paperwork. On Priceline, my invoice was $141. Actual charges were $660. No way to contact Priceline. Got scammed. Will never use it again.

Worst company I have ever booked with, we book a hotel, 6.7 rating, checked in, the room wasn't even fit for boarding animals, we go down and complain to front desk, they give us another room, this room was worst than the first. I call Priceline, the guy refuses to refund money, offers me 15 percent off on next booking, last year I had over 100 bookings, this year I have hundreds, platinum membership my butt, they don't care, they don't care, horrible people, I will make sure to book through anyone but these people, ill pay more, not to have to deal with these people. 100 dollar+ room, stay clear from priceline, you been warned

Do not ever ever rent a car or purchase the car rental insurance offered by Priceline. They sell fraudulent car insurance policies for their rental cars. It’s fraud and it’s bad business. I rented a car through Priceline and the website prompts the customer to purchase car collision insurance to go with the car rental. I purchased it, and when I went to pick up the car, the car rental company told me that they do not accept that insurance and I had to get different insurance. The car company said it happens all the time with Priceline and that their customers have told Priceline about it many many times. I called Priceline to complain and get my money back, but they would not give me a refund or do anything to remedy the situation. I told them it was fraudulent and should be illegal, and they did not care. Do not use Priceline for anything.

Absolutely ZERO STARS. ZERO STARS. ZEROOO. I made a mistake, a messed up names on check in. I could not check in. Priceline customer service said they could change but a manager was not available I. I had to sleep in my car. On top of all that they robbed me on my money. I disputed with my bank and they wouldn’t give me refund.

I've been a Priceline customer for several years now, and it was sad to see that they were not willing to partially refund or credit part of the long 8 days car rental, due to sickness. On their behalf is true, I had a non cancellation policy, but that is when an exception might come in, considering the years of loyalty. Well, after losing hours in 2 calls with Priceline manager, the only thing he basically said was: We hear you but we can't help you. One less client

I booked a package trip through Priceline to fly from Nashville to the Florida Keys. On Priceline‘s website, it clearly stated “total price, taxes and fees included“. When I went to check out of my resort, I asked for an itemized list of the final invoice receipt of my stay. They had charged me an additional $50 per day to total $350 additional Funds for this trip.

Booked a flight to Hawaii. Had to change the dates due to no fault of my own. Paid for insurance that guaranteed me the option to change my flights. Priceline is refusing to honor the insurance stating that I chose non-refundable flight options. Why would they even offer insurance if you have chosen non-refundable flights! They are also refusing to refund me the money spent on the unusable insurance. DO NOT USE THIS COMPANY!

We booked and prepaid for car rental ahead. When we arrive Ohio, we stood in the car rental place in a line with more than 10 people. After 1 hour's waiting, we were told they don't have a car. We called Priceline for refund since they didn't provide the car. They rejected to do that. I disputed with my credit card. They replied saying they provided service and we didn't pick up. Absurd. I asked Chase to ask Priceline provide the car plate number they lied about. They didn't reply yet. What a scam. DO NOT USE THEM!!!! This the first I used them. Cannot believe they are PURE SCAM.

I purchased insurance for my trip, which I had to cancel because I came down with COVID-19. I took an at home test so didn't have any 'medical documents' to show them. So basically, I don't get any of my money back for my cancelled trip.

SCAM. They will rob you and disappear your tickets from the system and you need to buy them again somewhere else right before your trip for double the price!!! This company will not be in business for long. Many people have gone through the same I went. Please DO NOT BUY FROM THEM. Buy directly from the airline or the hotel if you do not want to have problems and get robbed. I can guarantee you, YOU WILL LOSE YOUR MONEY AND THEY DON'T CARE BECAUSE THAT IS THEIR BUSINESS, TO STEAL FROM PEOPLE!

My son is in the Marine Corps and had his deployment orders changed. I called to change his flight and was instructed to call the airline directly. After calling the airline directly...Priceline sent me an email saying they will no longer honor the ticket because the changes were not made through them. This is how they treat our military!

I booked my trip through Priceline. It was your hotel and car rental when arriving to the airport I was charged for baggage that clearly stated on my itinerary was supposed to be included. I called Priceline and they said pay for the baggage and I would be refund. Just keep receipts so I paid for baggage to my destination and from my destination submitted my receipt and I still have not received my refund from them every time I call they give me another. It will take 10 to 14 business days. Priceline is a joke.

I paid Priceline 11/14/2024 for a reservation 12/07/2024 and my credit card showed it as paid. Arrived at hotel and was told my card was denied and the room wasn’t paid. This was in front of a lobby line of travelers. We were mortified. The card number was not my card. I called Priceline and was told it would take up to 10-15 minutes to fix. Priceline then gave hotel another card number which was also declined. Then on a speakerphone the Priceline person tried to renegotiate the price they were obligated to pay, which was significantly lower than what we paid them. The hotel reception shut them down. After a protracted time and several calls to different Priceline reps, our hotel was paid. We will never use them again.

New scam on customers..I purchased my ticket from Chicago to Abidjan (côte d'ivoire). First stop Detroit to my connection to France 6hours lay over. From France to Abidjan 9 hours lay over total 15hours lay over time.. This is more than ridiculous way to travel.

I booked s 9 night stay for my wife who is a cancer survivor and still suffers from immuno-deficiencies. The hotel was Americas Best Value Inn, in Aiken, SC. My wife must have a clean environment as to not get sick. She cleaned portions of her room with bleach. The hotel owners kicked her out of her room after only 4 nights and refused to refund the remaining 5 nights. I called Priceline to get some kind of resolution. Priceline sided with the lying hotel owner, leaving us out of our refund of $275. So, in my opinion, Priceline believes that stealing from their customers is fine. Do not book through Priceline. They will not help their customers..!!

On November the 12th my daughter booked a nonsmoking room for the 2 of us (so 2 adults) for 2 nights. On November the 14th, we got into California and checked into the hotel. As soon as I opened the door, it smelled really bad like an ashtray and alcohol. We then noticed that neither of the beds had blankets, and when I went into the bathroom there were live roaches along the floor. I started having trouble breathing so we picked up our bags and tried to check out. The lady at the front desk said that since we booked the rooms through Priceline, that we would have to call them to check out and cancel the 2 nights that were already paid for. After finding another hotel, I called Priceline.com customer service and they said that they would get back to us in a few days, 2 weeks went by and no word from them. So I was called them again and I finally got an answer of "Sorry, no refund." I will never go through them again!!!

I will never use Priceline again. I paid the extra insurance for cancelation. I debated about paying for it going back and forth but since the trip was a month away I decided to pay for it. We tried to cancel and they will not cancel our stay. I would understand if I didn't pay the extra but I did.

Warning: Do not buy airline tickets on Priceline. I had a very negative experience with Priceline. They offer additional services such as baggage purchases and airline ticket upgrades, but they do not fulfill their promises. They only keep the ticket money and refund the payment values for baggage, forcing you to buy through the airline, which makes the purchase much more expensive. The customer service is inefficient. I spoke with two supervisors, Jess L and Daniel, but neither of them offered a solution. It's unacceptable that a company has so many supervisors in a call center and cannot effectively resolve problems. I do not recommend buying airline tickets on Priceline. It's an inefficient company that does not fulfill its promises.

Terrible experience in multiple ways. When I booked my trip, I had some things still up in the air, so I read the cancellation policy for the airlines and car rental before booking. When I make a change about an hour after booking — well within the 36 hour window the app said I have — and couldn’t cancel or change part of my purchase. The app said to call the vendor separately, so I did that and learned that, despite what Priceline posted on the app, I am unable to cancel or change it. So now I’ve paid for a portion of a trip that I don’t need and there’s apparently no course of action to fix it. I’ve used other travel sites with no problem, but this one is a mess.

This company put the wrong dates in for my reservation. I call them several times. They gave me the runaround. I was supposed to get a email to confirm my refund. It's been a week and still haven't heard from them yet. I hope you enjoy keeping my money cause you will never see a dime of my money again. Priceline is rip off artist. Never use them. Use Expedia or Hotels.com.

Extremely disappointed in Priceline Customer Service regarding Express Deal - Selection included room with no windows, not at all mentioned in description nor did I think it was even a possibility. Contacted Hotel and then Customer Service immediately and was told they’d call me back with a resolution. No return call. This happened twice. Called multiple times and again a month later to follow up and was told the hotel was not willing to accommodate refund and there was nothing Priceline could do; the response was more like no longer due to the time that had passed. Very unhappy.

DON'T USE PRICELINE. We booked a flight hotel thru United Airlines who uses Priceline. They are a joke. The 7 pages of paperwork they provide via email doesn't list any upgrades or room types you pay for. Contacting Priceline has been difficult at best & they want me to wait 3-5 days while they try to contact the hotel. The hotel has no information on booking!

It is strongly advised not to book with Priceline.com. If you choose to do so, ensure you carefully review all pre-filled dates and times in the system before entering your credit card information. The platform does not provide an option to confirm the accuracy of the entered information before submitting the booking. In my experience, after entering my credit card information, I attempted to go back to review the details. However, the system automatically processed and submitted my request without allowing a review. While I was able to cancel the booking within five minutes, Priceline did not cancel the associated payment. As a result, I had to rebook the trip for the correct date, which was for an urgent and personal matter.

Beware of what you pay because you will pay more than if you book directly with hotel. Priceline charges more cause they negotiate with the hotel but the hotel will charge less so be aware before booking with Priceline

I book a flight ticket from Priceline that was a big mistake, a junk ticket. I waited 13 hours total time to get to my destination. Very ridiculous. Most of the time they selling junk ticket. Please do not waste your time booking junk ticket.

BEWARE!!! Horrible experience, bundled my flight and rental car for a Military graduation, got 5 states away, and was refused a car, stuck at the airport 80 miles from my destination. I had to rent a 2nd rental car, for $250, Priceline will not refund or discuss this with me. DO NOT USE THIS FRAUD COMPANY!!!

Priceline lies about the cost of flights making you pay way over the normal price. We asked for a flight time change going out and as I’m looking at flights in the $200 range and waiting on the phone the representative tried to convince me the only flight they had was $700 so we’d have to pay a difference of $400! I’m telling her she’s not being honest because I’m looking at the flights and she tries to convince me that they have to go through the airline's direct price and I’m like I’m looking at the airline price! Y’all are just trying to get extra money! They very well could have gotten us a ticket within the same range as we originally paid and I would have been fine with the $99 change but to try to scam us $400 plus a change fee is disgusting! I will never book through them again.

BEWARE the flight protection sold by Priceline and I am a VIP., UCOVER flight insurance coverage sold by PRICELINE is nothing but a SCAM!!!! Due to a serious slip my hand and wrist bones were shattered and had extensive surgery. I will also need surgery again in 3 months to remove the plate. I have NO ability to use the hand and in extreme pain. I can not take care of myself with only one hand, no less take care of my 89 year old guest. I requested a refund from the purchased policy Priceline sold me and NO REFUND or even credit towards another flight on UNITED, who was very understanding and not only offered me a refund but full credit towards another flight. PRICELINE FLIGHT COVERAGE is a FRAUD please BEWARE. Have a blessed day!!

I used Priceline to book a stay in at a hotel in a city I was traveling through. Upon arrival I was in line behind two other guests that were demanding refunds because of the conditions of the rooms. After the two guest were done it was time for me to check in. So I kindly asked the guy checking me in if I could view the room before completing my reservation he said sure. On the way to the elevator I could clearly see the reason the other guest weren't happy with their rooms.

Rented a car through Priceline, the shuttle picked us up after three phone calls. It took us down a dark alley to a garage where there was a small counter set up. After waiting in line for an hour, without a word from the two workers. I was finally next in line. This is when I found out that they were requesting another $898 for a rental car. They did not have a car available for the price I had paid. Other victims of this SCAM CAR RENTAL included an elderly woman traveling alone, a family from Australia with two small children, and several other families. They only had 4 cars available, for people willing to pay the $800. The worker was telling a family of seven that they didn't have an suv for them, but wouldn't refund their money either.

It is a rip off. I was booking a package through Booking.com and was redirected to this company. Booked flight, hotel and car in Mexico. It was supposed to save me 50$. Once I got detailed bill flight was 40$ more expensive than the price on separate booking. Car was not available so had to pay 160$ USD for enforced upgrade. Complained to Priceline and they returned only 120$ USD. So in the ends ripped me off 80$. Never again will do packages and cars will book directly with car company that is a local family business- this always worked best for me.

Do not ever call a hotel and allow Priceline to intercept it. Grab your credit card information and charge you before you’ve even had a chance to know what hit you. I thought I was calling the hotel itself. Priceline never said they were Priceline. I only figured that out when I got to the hotel and realized I was paying double price to a third party.

I booked a hotel while on road, needed a place to stay at nearby city. I booked and paid online through Priceline thinking I was going to get a great deal. Checked into the hotel and they asked for a card for “incidental” charges. I don’t travel often and didn’t think much of it. I checked out the next morning and they gave me a receipt, needed to get back on road asap and didn’t look at it. After getting to my destination I was checking my account and noticed I was charged by Priceline as well as by the hotel on my debit card. I contacted Priceline about this and they said they would look into it and get back to me in a few days. Seven days later, no reply and called again.

I will never use Priceline again. I tried to cancel a hotel reservation for 12/21, well in advance, but their customer service was no help. They told me the reservation was non-refundable and then said I should call the hotel myself to negotiate a refund. Why am I using Priceline if they can’t even handle this basic issue? This experience has been beyond frustrating, and it’s clear they don’t prioritize their customers. If you’re considering using Priceline, think twice. I’ll be taking my business elsewhere.

Worst experience ever. You'll be charged for services never provided. Then it's impossible to talk to the right person for a refund. They seem to run you around so you get sick of it. I will never use Priceline again.

I booked a hotel via Priceline while traveling. When I arrived I discovered the hotel was being renovated. The front lobby and office were sealed in plastic and the halls had construction debris and dust. When I checked into my room I discovered the heat did not work. The front desk did not answer my call and when I went back to the front desk no one was there. The next day I attempted to cancel my stay and was told to call back Monday. The hotel never returned my calls or refunded cancelled days. Even though Priceline posts pictures and reviews of hotels they do not protect travellers from false information provided to them. I would not use Priceline again.

I have tried to deactivate my account and remove all data collected for the last 2 weeks and still waiting for account to be deactivated. I have talked with customer service over 9 times regarding this issue and have tried to deactivate from the app to no avail. This is very frustrating. The ability to deactivate my account should not be this time consuming and hard. There should be a place where I can go on my account to deactivate it.

We booked a trip through Priceline to St Augustine in Florida. Due to the e hurricane, we were unable to take the trip. Although the hotel agreed to provide a refund. Priceline has continued to refuse to reimburse us almost $1200. I would avoid using their site!

-5 stars. -1 star. We reserved a car through Priceline for $300 and add a separate car insurance. They told us we had to buy their own insurance. We ended up paying more than a well known company (over $1000}. They did not have the car we ordered and was the only car left. At the time we were at the desk they had 3 desks open all 3 customers where complaining for the same reasons paying 3 time as advertised. I had no choice, bad way to start vacations. How that kind of situation be legal. That the reason they have a sign on the wall "we reserve the right to refuse service to anyone". One salesman at the desk seemed embarrassed of what it was selling by force, 3 customers at same time 3 unsatisfied costumers. Never again, that was a scam. Date of experience: January 11, 2024.

I was very happy with Priceline up until this summer when I purchased tickets to Switzerland for my family to travel in August 2024. The tickets I purchased showed seat reservations included as you can see in the attachment. When I tried reserving the seats the airline wanted payment. I then contacted priceline and the agent transferred me to a supervisor who recommended that I pay for the seat reservation and send in for reimbursement. I followed what the supervisor directed me to do, sent all the documentation, followed up many times and never received reimbursement for the charge that should have been included in the reservation. I travel to Europe numerous times a year. I see that this is not an honest company and would never use them again neither recommend them to family and friends.

I have a Priceline account and I do use them to book rooms as they tend to have the lower rates. However, how they choose to remedy issues with hotels or award you for using them is disappointing. I remember paying a $165 for a double bed suite at a Marriott and when I arrived they checked me into a single room because my room type was unavailable. Not only did she check me into the room without first asking me if I even wanted to downgrade, she also charged my debit card for the room and incidentals, and I had already prepaid online through Priceline. I checked in after midnight and could not book another hotel once I found out that she put me in a single room. I had another adult friend with me that I had no plans on sharing a bed with. Needless to say, we unfortunately had to stay in the room. Although we split the cost for two queen beds, one of us had to sleep on the tiny chaise.

Five Stars! Amazing service and excellent rates. I saw the bad reviews and I had a second thought but decided to book my car with Budget anyway. Rates through Priceline was half of booking.com or Expedia or others. Customer service is responsive and they answer questions. I now booked another car for my son. Excellent experience!

Purchased a hotel stay for one night, when we arrived to the hotel we are told there is no reservation there and that it must be across the street at another hotel. We were tired and exhausted at this time and just wanted a room to rest so we headed across the street. They had our reservation there but it did not show that it was paid. After 2 hours of calling PRICELINE and trying to clear up the situation I had to pay again for a night. It is now 20 days since and I can not get Priceline to reimburse me although I have provided them with copies of my credit card statement showing that there was a second payment. If I could give the -5 I would!!! They are flat out liars and cheaters.

Priceline refuses to refund money when the hotels close not even open. Can’t get into a room. Stay there for two hours and they said it’s my fault because I couldn’t get into the room. The hotel was not there so closed and I’ve still refused to return my money. That is very wrong. I hope they close soon. I hope the whole Priceline goes out of business. And their operators are in the Philippines. They’re not even in American soil. They help ** out because they’re just in the Philippines and they don’t answer no questions. They keep saying, "But it’s your fault. Your fault. Your fault." How’s it? My fault when hotels not even open to check in.

They charge you in fees for EVERYTHING and then cancel your reservation the night before you leave. Our family made a reservation (7 days in advance) for a trip the weekend before Thanksgiving and at 7:24 PM the NIGHT before we leave they send a TEXT canceling. The refund takes 7-10 days to process. Just a scam. If we have to be charged a fee for last minute cancelations so should they. False advertisement.

Worst company I have ever dealt with, I had to change my flight for my mom’s celebration of life. They changed it but also downgraded the flight so I had to pay for my carryon luggage. Then they had the nerve to say I did it myself on the airlines website when I had all their emails confirming the change. Spent two days and over two hours on the phone to be told they never did it even though I had the backup. Was never credited back for the cheaper flight or seat fee.

Scam Company! Avoid Priceline at All Costs! I had the worst experience with Priceline, and I’m beyond frustrated! I booked a flight to Colombia for specific dates, and when I checked my confirmation, they had booked me for completely different dates. Naturally, I called them to correct this mistake, and what did they say? That I would need to pay $210 PLUS a difference of $590 just to change the dates to when I originally wanted to travel! That's $800 extra for something that was THEIR mistake!

So, searching on Priceline I come across their “express deals”. Ok great, a flight at half the cost by not being brand-royal and choosing your own airline. Let’s read the fine print. Can’t choose your airline, can’t choose your flight time… could be non stop or have a lay over- more fine print: Priceline could book you on TWO Different airlines. Red flag! Ok, so I call 3 different times the customer service line after the chat robot gives it to me because I asked “what happens when my first flight is running behind” after mountains of OBFUSCATION and a hour of really bad elevator music, the ‘pass you around until your frustrated’ dance gets me to this conclusion, thank you Alicia from not America: “you alone are responsible for getting yourself where you need to go”. Right there ladies and gentlemen- Priceline will not help you once they take your money and leave you stranded on a layover!! *Great* business concept!!

This site is a scam, it advertise flights to Puerto Rico. When you select and fill out all the information it says the flights are no longer available, they also advertise to sign up for a VIP credit card to give you a $150 credit to your purchase and again after you get approved and try to book a flight it does not allow you to do it, these people are extremely good at scamming.

Please beware! I booked a all inclusive with Priceline for Riu Palace Jamaica for a vacation in June 2024. I should have checked reviews using Priceline and Riu Palace but I did not! Well right before my flight date hurricane Beryl ripped through Jamaica. Due to that I had to cancel my trip because there were no flights and who wants to be on an island during a hurricane anyway, right? Well in canceling I was given the runaround from June until now (November) from both Priceline and Riu Palace Jamaica. They continued to promise a refund but just kept blaming each other as to why now in November I still do not have a refund or even a request to rebook my days for another time.

Believe the horrible reviews because they are all true. The moment something goes wrong or you have to rebook or use a credit good luck. Customer service is horrible. Customer service people are rude and will just put you on hold without notice. Will get impatient and will just repeat the same thing over and over which is usually there is nothing they can do. Spend hours over the phone just to get ripped off. Will never do business with these guys again. Don’t be baited by the lowest price. It is not worth it. Trust the thousands of people saying this.

I purchased a round-trip ticket from USA to China, departing on Aug 31st. Cancelled my trip before departure date, now it's already Nov of 2024, I still have not received my refund. Called Priceline many many times, they told me the same thing over and over again, they said will post my refund as soon as the airline company post the refunds back to their card. This is ridiculous!!!! Talked to their supervisors many many times, same old answer over and over again. I am tired of it!!! Going to take legal actions and never using Priceline again!!!

I purchased a flight to Jacksonville Florida and car rental from Priceline. Flight was good, but the rental car company EASIRENT.COM that is a Priceline partner that was given to us was the ABSOLUTE worst experience I've ever had renting a car in my adult life. After we landed for our flight we were shuttled to this easirent.com Jacksonville off site office which looked like a dump. As soon as we walked in we saw customer after customer either waiting for someone to help them after they had gotten a car and had a problem, or waiting for over an hour just to RETURN their rental. After we waited in line we were told that we would have to have our own personal auto insurance policy as coverage, and that we would either have sign a waiver or pay a lot of money for tire and windshield coverage! What honest rental company makes you cover a tire and windshield damage?

I purchased a trip package through Priceline for Nov. 13th-17th because I've had good experiences with them in the past but this weekend there was endless problems. The only thing that went right is the flight to Chicago from Minneapolis. Our first night at DoubleTree in downtown Chicago, halfway through the night when I got up to go to the bathroom, while I was sitting there a roach ran at me and I panicked and kicked it and it disappeared under the door, I would have gotten a picture but I couldn't find it.

I was misled by Priceline. I booked an express room and had false information. They stated over hotels and slid in a off brand dump. Bait and switch. Horrible hotel and Priceline after being a vip with them for years would not assist. Terrible is refused to stay there and Priceline customer support was useless and unwilling to help. They have lost a high volume VIP customers. Poor business shame on them. After over 15 years I'm saying no more to Priceline. Congratulations!

I needed to rent a car due to car needing to go to shop but when we went to pick up at the place Routes they could not rent local. They said to call Priceline to cancel. When I called Priceline they said they could not cancel that Routes had to cancel. Then they sent me to Routes customer care where they said you have to contact them by email. There was no question asking about local rental when you fill out the Priceline request and you do not know the place until after you commit - such a rip off!

Never use these people if you are a ga resident they let you spend your money and a rental and tell you when you get there they don't rent to ga resident and that it's non refundable. Even after you put in your ga ID it still will let you pay them and not let you use their cars

PRICELINE is horrible! Customer service is horrible. Their reviews are inaccurate and they won't issue a refund when I tried to cancel 3 months in advance. Their reviews did not show the hotel's reviews of rooms with roaches, bed bugs, people getting rashes. For 3 months they keep saying, "We are trying to contact our 3rd party bookings agent..." What??? They are the 3rd party. Priceline is horrible.

I am writing to express my profound disappointment with Priceline’s handling of a recent reservation, which left me stranded and without any meaningful support during a critical time for my family. I booked a flight and car rental through Priceline to travel to Wichita, Kansas, to support my daughter and her family as my grandson was hospitalized in the ICU. This was an incredibly stressful and urgent trip, and I relied on Priceline’s service to ensure I could reach Bennington, Kansas—an hour and a half drive from Wichita—to be there for them. Unfortunately, when I arrived in Wichita, the rental car company, Payless, informed me there were no vehicles available. In fact, the manager explained that they had not had vehicles for at least three days and had notified Priceline about this issue. Despite this, Priceline continued to allow reservations to be made, leaving customers like me stranded.

I stayed at a hotel that has bed bugs!! I am a platinum member. I took photos and videos of the bed bugs. The hotel and Priceline is giving me the run around for a refund even with proof. I got no sleep thinking my skin was reacting to the washing detergent only to wake up next to bugs!! I still have not gotten my refund!! Only told to be patient. What is the use of being a vip member if I am not treated as one!!!

Booked a car to be picked up at the San Diego Airport. Priceline (and Thrifty) arranged for me to pickup the car 30 minutes away, by the CA/Mex border! Thrifty’s solution was for us to take an Uber to the location to pickup the car. They refused to honor the res at their location. Priceline’s suggestion was to cancel the original res and make a new one. We tried but they had timing restrictions to get the new res to AVIS that would have delayed our trip for hours. AVIS never got the new res and refused to honor the Priceline quote. We ended up renting a car from AVIS for $300 more than our original quote. Thrifty wanted more that $400 above the original quote from Priceline.

I recently booked a trip, car and hotel with Priceline. Unfortunately I’m not able to make the trip because I had a legitimate appointment so I called to cancel the package and the refund to refund over USD 1,000.00. I called the hotel, the airline, and Budget car company. They all telling me that Priceline has to do the refund. I’ve called some many times and they keep telling me they’re a third party and they can't issue a refund. I don’t know what else to do or where to turn for help, they literally cheated me out of my money.

I booked a flight after searching options on Google. I was switching back and forth between a web browser and the Alaska Air app as I was trying to choose my best option. I ended up purchasing the flight on the web browser and only after receiving the email receipt did I realize I had made the flight reservation through Priceline. The price was no different from what I would have paid through the Alaska Air app, and yet I have discovered significant differences in service. Firstly, I never received a notice to check in for my flight. I discovered I could only check in at the airport. At the airport, I was told that I was bumped to standby on the second leg of the flight FROM SFO to LAS because the flight was oversold. My 14yr old daughter actually has an assigned seat, but I don’t?

Requested flight change due to 25 hour layover - never confirmed flight change! Flight confirmations as of day of still original flight time! Missed flight due to following the information provided in the app and email. Priceline did not accommodate us and we had to purchase a new flight.

I spoke with an agent thinking it was the hotel, they deceived me, told me only 2 rooms left, just reserve it, you can cancel 24 hours before arrival. Realize my mistake 2 hours after the call, 12 days later and 6 phone calls to Priceline and I’m still getting the runaround. This was a google search and somehow they made it look like I was calling the hotel directly. I had no idea it was a 3rd party. Look at the photo. How the heck was I to know this wasn’t the hotel directly. Now I see it in the email. I’m getting help from the Drury but there’s only so much they can do.

On a recent trip to New Jersey I rented a vehicle through Priceline. The company assigned for the Priceline rental was Drivo. A day or two after returning the car, Drivo contacted me regarding a scratch on the car. Drivo has been charging over two thousand for a minor dent on a bumper that already had many dents and scratches. I later found out that Divo is rated F by the New Jersey BBB. Priceline continues to partner with Drivo even now despite the F rating. Priceline has refused to offer any help in this matter. Priceline's position is that the matter is between Drivo and me. I will never rent through Priceline again. I suggest that people stay away from Priceline, their policies and customer service are horrible.

I 100% know that I changed my car reservation using the "change reservation" option, but instead their website created a separate reservation and charged me twice. I was never refunded the 2nd charge and they refuse to give my money back, claiming that I made a separate reservation, when I know that I didn't.

November 9, 2024. Booked a hotel via Priceline. Paid to take Lyft to hotel. They have no reservation because they are affiliated with priceline. How can priceline book a hotel that they are not partners with? On the phone I waited an hour to be relocated to another hotel and get refund for lyft for a hour. I was told no rooms were available and they do not compensate for Lyft fares. I was refunded but I spent a very long unpleasant night at Orlando airport. My connection wasn't until 2 pm the following day. All I wanted was a shower and a bed.

Priceline customer service is awful. They give you a “GOLD VIP Status” then are helpful with absolutely nothing. Don’t bother booking through them, anytime you have an issue with an airline they just tell you to contact them and don’t help you with any situation at all. Spent thousands of dollars with them this year and expected more assistance with issues I experienced with my flights. Go through the airlines directly. No respect left for them.

I've been using Priceline since they came out and never had a bad experience until recently. The car rental I booked through another site (Economy Car Rentals) was an absolute nightmare so I cancelled the reservation at the desk. While waiting for the shuttle back to the airport, I booked a car with Priceline, but because I was boarding the shuttle, I didn't realize that the booking was at an agency on the other side of Orlando. Not the end of the world, or so I thought. By the time the taxi got me there, it was 15 minutes after the agency had closed (no notification of business hours from Priceline). The round trip taxi ride cost me $165.00.

The prices for your gold member "DEAL" are just the retail prices with Priceline fees added. The insurance isn't actually real. You can't process a claim. Their customer service is TOTAL TRASH. The agents have zero power to help you. They actually charged me for a car rental. When I got to Romania the rental company was a scam and they didn't offer a refund.

BUYER BEWARE!! I used to use Priceline on a regular basis for years. Never had an issue with them. I always told friends and family to use them, that they were always great to deal with. For the last couple of years their service has gone downhill drastically. I am the first patient to have surgery this Friday with check in time at 6:00am. We live 4+ hours away, so rather than leave at 1:30-2:00am and have to worry about deer on the road all the way there, we booked a room. I put in the city where we wanted to stay, so we would be 5 minutes away from the surgery center. Instead they offered me a “deal” where they would pick one out of three. Not realizing they completely changed the city to a totally different location!!

Don't ever use these guys. They are thieves. Their website inputted in the wrong dates when I went to reserve a hotel and even though it was an error on their part they refuse to refund me. Am/x won't back me up either. They suck!!!

On November 3, we used Priceline to book three rooms for two nights (November 8 and 9) over Veterans Day weekend. We purchased Priceline’s Trip Protection just in case we had a problem with the car, illness, or any other emergencies. Unfortunately, a senior citizen veteran fell ill and had to be rushed to the Veterans Lyons VA Hospital for care. Thus, he was unable to make the trip and had to cancel his reservation, which amounted to $200.

Used Priceline for a hotel. The rooms were disgusting. Priceline refused to grant me a refund. Even after sending them a picture of a Gatorade bottle of urine left out on the dresser. Both rooms’ fire alarms were ripped off the wall. Priceline’s response for my safety concerns was “That’s not a problem because you booked a non-smoking room.” We checked into the rooms, looked at it for 2 minutes and checked out. I immediately called Priceline and they refused to grant a refund. The manager was very arrogant and showed no empathy.

I reserved a car through Priceline on October 29, 2024. This reservation was for a vw jetta or equivalent from November 9, @midnight to November 11 @4 pm. I called from my plane at 10:00 p.m. on November 8 and advise reservation specialist that my plane would be 30 minutes late due to seating disabled people on the plane. He said there is a 4 hour window to pick up so it would be no problem. I arrive in Orlando at 12:15 a.m. and I call twice to find out where the shuttle is at. I arrive at the rental car company at 1:00 a.m. I stand in line for 15 minutes. As I observe two of the three transactions going on, it seemed customers had a different reservation amount than the counter was wanting to charge them. They had four cars they were trying to rent and saying that is all they have left. They kept trying to get rid of a jeep.

The absolute worst place to book a trip. They do not disclose hidden fees such as resort fees or luggage fees. The customer service agents are not very helpful at all. Me and my family will never do business with Priceline.

The Priceline.com package deal is the worst. Before purchasing the package, there is not enough information available. After arrived at its destination, there will be additional charges that can't be reversed or cancelled. Will never use Priceline.com in my future travel even if they told me I can save a thousand dollars.

Priceline booked me a hotel Friday, it stunk like pee pee, it was old, nasty, I refused to stay there. Now I am having trouble getting my money back for the hotel, I never stayed at. I never gave Priceline my permission to take my money out of my Apple Wallet, to pay for this hotel. Priceline has never pulled my money out of my Apple Wallet before, they have always, only made my reservations, I pay the hotel, whenever I arrive. I highly doubt not recommend Priceline for my family, and friends.

Do not buy anything with them. I bought a hotel night and when I received the confirmation the dates were wrong. I am sure those are not the dates I introduced, as I was looking for a night for a specific night on many sites. Immediately, I tried to fix the problem. I was not asking for a refund, just for a change of dates (which I am sure the system changed). They said they could not do anything because it is non-refundable and that I had to talk to the hotel, and the hotel said they could do nothing because is managed by the site. So no room, no refund, no nothing.

Tried to call today about a recent experience and issue I had with booking a hotel. All of their customer service is done in a different country and they would not give me a USA representative. Total waste of time. Do not use them. It’s a scam.

We had a flight that was canceled because of Hurricane Milton. The airline was fast to refund it because it was obviously out of anyone's control, but it was refunded to whatever third party credit card number used by Priceline and not the payment method I entered, which I did not know would happen and Priceline does not inform you that they use their own credit cards "for your safety" when you book through them. I then had to repeatedly call Priceline customer service over 3 weeks and each time was told the same things over and over that it's being worked on and processed and then eventually that I'll receive the refund in a couple business days. Each time they said I'd receive a call with an update within 24 hours. Each time I never received a call and had to reach out again.

Priceline is truly a scam. Not only are their prices far from being the lowest, they use deceptive tactics in 'express deals' to get people to book but refused to cancel when the search criteria doesn't match the booking. I booked a hotel under one city but what I got was in a different city, AND the price was higher than from other sites. Priceline not only refused to honor their 'price guarantee' but also refused to cancel the reservation made under false information.

Priceline guaranteed a room for my stay and I arrived to a construction zone and had to sleep in my car. Don’t use them. They are middlemen who can’t handle their job and guarantee anything. They used to be ok years ago but have seriously dropped the ball.

They are not clear in information. I cancelled a hotel reservation and the manager said he would call the hotel and request charges be reversed. He claimed the hotel did not answer. Not sure about that. I called again and hotel requested an email from Priceline. No one ever told me that it was at the discretion of the hotel to give a refund until several weeks later. Bottom line is that I am still fighting to get a refund and there has been no resolution. And if I may say also never stay at the Days Inn in Statesville NC. They are filthy dirty and that’s why I decided not to stay and my attempts to get a refund have been futile.

Priceline’s Bundle and Package Deal – Buyer Be Aware! I purchased a Priceline bundled Flight and Rental vehicle package from their website. I paid extra per person so that I could adjust and make changes. As is life, a change was needed, and I called Priceline customer service several days prior to the trip to change the dates of my trip. Priceline customer service informed me that the extra charge did in fact allow me to change my flight, however the rental vehicle was non-refundable.

I booked a car at Orange County airport with USave rental cars. Unlimited mileage and I paid upfront. I received a call the next day from an employee from USave stating only 200 miles and I need to show a plane ticket. My itinerary from Priceline showed unlimited mileage and no restrictions. I called Priceline customer service with no resolution and was told they are a call center and can not help. Just for me to find another company.

We purchased a car rental and flight package. We were forced by the NuCar Rental company to purchase their insurance. We already had insurance through our credit card and home insurance company. We ended up paying $573.85 for the car on top of the rental fee from Priceline. What a Scam! Do not use Priceline! Never NEVER USE NUCAR RENTAL CO. IN PHOENIX!

Never use Priceline. They are a rip off and customer service isn’t their number 1 priority. They will only send thru your information after booking is done and if for any reason you need to cancel they offer zero options even when they are in the wrong. Never ever use price line for any needs. There are so many options that are available to us with better quality service and terms.

I usually use Priceline without any horrible issues, however this changed a few nights ago. I was booking a room at the Holiday Inn msp and my computer defaulted to the current day when I needed it for the next. This was done at 7pm on October 29th, I needed it for the 30th. I noticed the mistake right away and contacted customer support. Should be called NON SUPPORT because after 20mins on hold I was told I had to contact the hotel myself to plead my case to them. Never got a call back from the hotel or any resolution. My out of town friends stayed the night of the 30th and today November 2nd I get an email saying I cannot be refunded for the mistake night. I will be using Expedia from now on.

PRICELINE IS HORRIBLE....DO NOT USE. Priceline manages bookings with unreliable agencies. EXAMPLE....>>> EASIRENT. They promised a refund....but never followed through. Every complaint to Priceline is returned with a rubber stamp reply. STAY AWAY....NOT WORTH IT!!!!

We made a reservation for the wrong date, because the Priceline website auto-filled October 31 instead of November 21. We realized the mistake 8 minutes after payment, but Priceline refused to refund us. We spoke directly to the hotel, who was happy to change the dates, but Priceline was greedy, incompetent, deceitful and just plain stupid. We are never using Priceline in the future.