Priceline Reviews

It is a rip off. I was booking a package through Booking.com and was redirected to this company. Booked flight, hotel and car in Mexico. It was supposed to save me 50$. Once I got detailed bill flight was 40$ more expensive than the price on separate booking. Car was not available so had to pay 160$ USD for enforced upgrade. Complained to Priceline and they returned only 120$ USD. So in the ends ripped me off 80$. Never again will do packages and cars will book directly with car company that is a local family business- this always worked best for me.

Do not ever call a hotel and allow Priceline to intercept it. Grab your credit card information and charge you before you’ve even had a chance to know what hit you. I thought I was calling the hotel itself. Priceline never said they were Priceline. I only figured that out when I got to the hotel and realized I was paying double price to a third party.

I booked a hotel while on road, needed a place to stay at nearby city. I booked and paid online through Priceline thinking I was going to get a great deal. Checked into the hotel and they asked for a card for “incidental” charges. I don’t travel often and didn’t think much of it. I checked out the next morning and they gave me a receipt, needed to get back on road asap and didn’t look at it. After getting to my destination I was checking my account and noticed I was charged by Priceline as well as by the hotel on my debit card. I contacted Priceline about this and they said they would look into it and get back to me in a few days. Seven days later, no reply and called again.

I will never use Priceline again. I tried to cancel a hotel reservation for 12/21, well in advance, but their customer service was no help. They told me the reservation was non-refundable and then said I should call the hotel myself to negotiate a refund. Why am I using Priceline if they can’t even handle this basic issue? This experience has been beyond frustrating, and it’s clear they don’t prioritize their customers. If you’re considering using Priceline, think twice. I’ll be taking my business elsewhere.

Worst experience ever. You'll be charged for services never provided. Then it's impossible to talk to the right person for a refund. They seem to run you around so you get sick of it. I will never use Priceline again.

I booked a hotel via Priceline while traveling. When I arrived I discovered the hotel was being renovated. The front lobby and office were sealed in plastic and the halls had construction debris and dust. When I checked into my room I discovered the heat did not work. The front desk did not answer my call and when I went back to the front desk no one was there. The next day I attempted to cancel my stay and was told to call back Monday. The hotel never returned my calls or refunded cancelled days. Even though Priceline posts pictures and reviews of hotels they do not protect travellers from false information provided to them. I would not use Priceline again.

I have tried to deactivate my account and remove all data collected for the last 2 weeks and still waiting for account to be deactivated. I have talked with customer service over 9 times regarding this issue and have tried to deactivate from the app to no avail. This is very frustrating. The ability to deactivate my account should not be this time consuming and hard. There should be a place where I can go on my account to deactivate it.

We booked a trip through Priceline to St Augustine in Florida. Due to the e hurricane, we were unable to take the trip. Although the hotel agreed to provide a refund. Priceline has continued to refuse to reimburse us almost $1200. I would avoid using their site!

-5 stars. -1 star. We reserved a car through Priceline for $300 and add a separate car insurance. They told us we had to buy their own insurance. We ended up paying more than a well known company (over $1000}. They did not have the car we ordered and was the only car left. At the time we were at the desk they had 3 desks open all 3 customers where complaining for the same reasons paying 3 time as advertised. I had no choice, bad way to start vacations. How that kind of situation be legal. That the reason they have a sign on the wall "we reserve the right to refuse service to anyone". One salesman at the desk seemed embarrassed of what it was selling by force, 3 customers at same time 3 unsatisfied costumers. Never again, that was a scam. Date of experience: January 11, 2024.

I was very happy with Priceline up until this summer when I purchased tickets to Switzerland for my family to travel in August 2024. The tickets I purchased showed seat reservations included as you can see in the attachment. When I tried reserving the seats the airline wanted payment. I then contacted priceline and the agent transferred me to a supervisor who recommended that I pay for the seat reservation and send in for reimbursement. I followed what the supervisor directed me to do, sent all the documentation, followed up many times and never received reimbursement for the charge that should have been included in the reservation. I travel to Europe numerous times a year. I see that this is not an honest company and would never use them again neither recommend them to family and friends.

I have a Priceline account and I do use them to book rooms as they tend to have the lower rates. However, how they choose to remedy issues with hotels or award you for using them is disappointing. I remember paying a $165 for a double bed suite at a Marriott and when I arrived they checked me into a single room because my room type was unavailable. Not only did she check me into the room without first asking me if I even wanted to downgrade, she also charged my debit card for the room and incidentals, and I had already prepaid online through Priceline. I checked in after midnight and could not book another hotel once I found out that she put me in a single room. I had another adult friend with me that I had no plans on sharing a bed with. Needless to say, we unfortunately had to stay in the room. Although we split the cost for two queen beds, one of us had to sleep on the tiny chaise.

Five Stars! Amazing service and excellent rates. I saw the bad reviews and I had a second thought but decided to book my car with Budget anyway. Rates through Priceline was half of booking.com or Expedia or others. Customer service is responsive and they answer questions. I now booked another car for my son. Excellent experience!

Purchased a hotel stay for one night, when we arrived to the hotel we are told there is no reservation there and that it must be across the street at another hotel. We were tired and exhausted at this time and just wanted a room to rest so we headed across the street. They had our reservation there but it did not show that it was paid. After 2 hours of calling PRICELINE and trying to clear up the situation I had to pay again for a night. It is now 20 days since and I can not get Priceline to reimburse me although I have provided them with copies of my credit card statement showing that there was a second payment. If I could give the -5 I would!!! They are flat out liars and cheaters.

Priceline refuses to refund money when the hotels close not even open. Can’t get into a room. Stay there for two hours and they said it’s my fault because I couldn’t get into the room. The hotel was not there so closed and I’ve still refused to return my money. That is very wrong. I hope they close soon. I hope the whole Priceline goes out of business. And their operators are in the Philippines. They’re not even in American soil. They help ** out because they’re just in the Philippines and they don’t answer no questions. They keep saying, "But it’s your fault. Your fault. Your fault." How’s it? My fault when hotels not even open to check in.

They charge you in fees for EVERYTHING and then cancel your reservation the night before you leave. Our family made a reservation (7 days in advance) for a trip the weekend before Thanksgiving and at 7:24 PM the NIGHT before we leave they send a TEXT canceling. The refund takes 7-10 days to process. Just a scam. If we have to be charged a fee for last minute cancelations so should they. False advertisement.

Worst company I have ever dealt with, I had to change my flight for my mom’s celebration of life. They changed it but also downgraded the flight so I had to pay for my carryon luggage. Then they had the nerve to say I did it myself on the airlines website when I had all their emails confirming the change. Spent two days and over two hours on the phone to be told they never did it even though I had the backup. Was never credited back for the cheaper flight or seat fee.

Scam Company! Avoid Priceline at All Costs! I had the worst experience with Priceline, and I’m beyond frustrated! I booked a flight to Colombia for specific dates, and when I checked my confirmation, they had booked me for completely different dates. Naturally, I called them to correct this mistake, and what did they say? That I would need to pay $210 PLUS a difference of $590 just to change the dates to when I originally wanted to travel! That's $800 extra for something that was THEIR mistake!

So, searching on Priceline I come across their “express deals”. Ok great, a flight at half the cost by not being brand-royal and choosing your own airline. Let’s read the fine print. Can’t choose your airline, can’t choose your flight time… could be non stop or have a lay over- more fine print: Priceline could book you on TWO Different airlines. Red flag! Ok, so I call 3 different times the customer service line after the chat robot gives it to me because I asked “what happens when my first flight is running behind” after mountains of OBFUSCATION and a hour of really bad elevator music, the ‘pass you around until your frustrated’ dance gets me to this conclusion, thank you Alicia from not America: “you alone are responsible for getting yourself where you need to go”. Right there ladies and gentlemen- Priceline will not help you once they take your money and leave you stranded on a layover!! *Great* business concept!!

This site is a scam, it advertise flights to Puerto Rico. When you select and fill out all the information it says the flights are no longer available, they also advertise to sign up for a VIP credit card to give you a $150 credit to your purchase and again after you get approved and try to book a flight it does not allow you to do it, these people are extremely good at scamming.

Please beware! I booked a all inclusive with Priceline for Riu Palace Jamaica for a vacation in June 2024. I should have checked reviews using Priceline and Riu Palace but I did not! Well right before my flight date hurricane Beryl ripped through Jamaica. Due to that I had to cancel my trip because there were no flights and who wants to be on an island during a hurricane anyway, right? Well in canceling I was given the runaround from June until now (November) from both Priceline and Riu Palace Jamaica. They continued to promise a refund but just kept blaming each other as to why now in November I still do not have a refund or even a request to rebook my days for another time.

Believe the horrible reviews because they are all true. The moment something goes wrong or you have to rebook or use a credit good luck. Customer service is horrible. Customer service people are rude and will just put you on hold without notice. Will get impatient and will just repeat the same thing over and over which is usually there is nothing they can do. Spend hours over the phone just to get ripped off. Will never do business with these guys again. Don’t be baited by the lowest price. It is not worth it. Trust the thousands of people saying this.

I purchased a round-trip ticket from USA to China, departing on Aug 31st. Cancelled my trip before departure date, now it's already Nov of 2024, I still have not received my refund. Called Priceline many many times, they told me the same thing over and over again, they said will post my refund as soon as the airline company post the refunds back to their card. This is ridiculous!!!! Talked to their supervisors many many times, same old answer over and over again. I am tired of it!!! Going to take legal actions and never using Priceline again!!!

I purchased a flight to Jacksonville Florida and car rental from Priceline. Flight was good, but the rental car company EASIRENT.COM that is a Priceline partner that was given to us was the ABSOLUTE worst experience I've ever had renting a car in my adult life. After we landed for our flight we were shuttled to this easirent.com Jacksonville off site office which looked like a dump. As soon as we walked in we saw customer after customer either waiting for someone to help them after they had gotten a car and had a problem, or waiting for over an hour just to RETURN their rental. After we waited in line we were told that we would have to have our own personal auto insurance policy as coverage, and that we would either have sign a waiver or pay a lot of money for tire and windshield coverage! What honest rental company makes you cover a tire and windshield damage?

I purchased a trip package through Priceline for Nov. 13th-17th because I've had good experiences with them in the past but this weekend there was endless problems. The only thing that went right is the flight to Chicago from Minneapolis. Our first night at DoubleTree in downtown Chicago, halfway through the night when I got up to go to the bathroom, while I was sitting there a roach ran at me and I panicked and kicked it and it disappeared under the door, I would have gotten a picture but I couldn't find it.

I was misled by Priceline. I booked an express room and had false information. They stated over hotels and slid in a off brand dump. Bait and switch. Horrible hotel and Priceline after being a vip with them for years would not assist. Terrible is refused to stay there and Priceline customer support was useless and unwilling to help. They have lost a high volume VIP customers. Poor business shame on them. After over 15 years I'm saying no more to Priceline. Congratulations!

I needed to rent a car due to car needing to go to shop but when we went to pick up at the place Routes they could not rent local. They said to call Priceline to cancel. When I called Priceline they said they could not cancel that Routes had to cancel. Then they sent me to Routes customer care where they said you have to contact them by email. There was no question asking about local rental when you fill out the Priceline request and you do not know the place until after you commit - such a rip off!

Never use these people if you are a ga resident they let you spend your money and a rental and tell you when you get there they don't rent to ga resident and that it's non refundable. Even after you put in your ga ID it still will let you pay them and not let you use their cars

PRICELINE is horrible! Customer service is horrible. Their reviews are inaccurate and they won't issue a refund when I tried to cancel 3 months in advance. Their reviews did not show the hotel's reviews of rooms with roaches, bed bugs, people getting rashes. For 3 months they keep saying, "We are trying to contact our 3rd party bookings agent..." What??? They are the 3rd party. Priceline is horrible.

I am writing to express my profound disappointment with Priceline’s handling of a recent reservation, which left me stranded and without any meaningful support during a critical time for my family. I booked a flight and car rental through Priceline to travel to Wichita, Kansas, to support my daughter and her family as my grandson was hospitalized in the ICU. This was an incredibly stressful and urgent trip, and I relied on Priceline’s service to ensure I could reach Bennington, Kansas—an hour and a half drive from Wichita—to be there for them. Unfortunately, when I arrived in Wichita, the rental car company, Payless, informed me there were no vehicles available. In fact, the manager explained that they had not had vehicles for at least three days and had notified Priceline about this issue. Despite this, Priceline continued to allow reservations to be made, leaving customers like me stranded.

I stayed at a hotel that has bed bugs!! I am a platinum member. I took photos and videos of the bed bugs. The hotel and Priceline is giving me the run around for a refund even with proof. I got no sleep thinking my skin was reacting to the washing detergent only to wake up next to bugs!! I still have not gotten my refund!! Only told to be patient. What is the use of being a vip member if I am not treated as one!!!

Booked a car to be picked up at the San Diego Airport. Priceline (and Thrifty) arranged for me to pickup the car 30 minutes away, by the CA/Mex border! Thrifty’s solution was for us to take an Uber to the location to pickup the car. They refused to honor the res at their location. Priceline’s suggestion was to cancel the original res and make a new one. We tried but they had timing restrictions to get the new res to AVIS that would have delayed our trip for hours. AVIS never got the new res and refused to honor the Priceline quote. We ended up renting a car from AVIS for $300 more than our original quote. Thrifty wanted more that $400 above the original quote from Priceline.

I recently booked a trip, car and hotel with Priceline. Unfortunately I’m not able to make the trip because I had a legitimate appointment so I called to cancel the package and the refund to refund over USD 1,000.00. I called the hotel, the airline, and Budget car company. They all telling me that Priceline has to do the refund. I’ve called some many times and they keep telling me they’re a third party and they can't issue a refund. I don’t know what else to do or where to turn for help, they literally cheated me out of my money.

I booked a flight after searching options on Google. I was switching back and forth between a web browser and the Alaska Air app as I was trying to choose my best option. I ended up purchasing the flight on the web browser and only after receiving the email receipt did I realize I had made the flight reservation through Priceline. The price was no different from what I would have paid through the Alaska Air app, and yet I have discovered significant differences in service. Firstly, I never received a notice to check in for my flight. I discovered I could only check in at the airport. At the airport, I was told that I was bumped to standby on the second leg of the flight FROM SFO to LAS because the flight was oversold. My 14yr old daughter actually has an assigned seat, but I don’t?

Requested flight change due to 25 hour layover - never confirmed flight change! Flight confirmations as of day of still original flight time! Missed flight due to following the information provided in the app and email. Priceline did not accommodate us and we had to purchase a new flight.

I spoke with an agent thinking it was the hotel, they deceived me, told me only 2 rooms left, just reserve it, you can cancel 24 hours before arrival. Realize my mistake 2 hours after the call, 12 days later and 6 phone calls to Priceline and I’m still getting the runaround. This was a google search and somehow they made it look like I was calling the hotel directly. I had no idea it was a 3rd party. Look at the photo. How the heck was I to know this wasn’t the hotel directly. Now I see it in the email. I’m getting help from the Drury but there’s only so much they can do.

On a recent trip to New Jersey I rented a vehicle through Priceline. The company assigned for the Priceline rental was Drivo. A day or two after returning the car, Drivo contacted me regarding a scratch on the car. Drivo has been charging over two thousand for a minor dent on a bumper that already had many dents and scratches. I later found out that Divo is rated F by the New Jersey BBB. Priceline continues to partner with Drivo even now despite the F rating. Priceline has refused to offer any help in this matter. Priceline's position is that the matter is between Drivo and me. I will never rent through Priceline again. I suggest that people stay away from Priceline, their policies and customer service are horrible.

I 100% know that I changed my car reservation using the "change reservation" option, but instead their website created a separate reservation and charged me twice. I was never refunded the 2nd charge and they refuse to give my money back, claiming that I made a separate reservation, when I know that I didn't.

November 9, 2024. Booked a hotel via Priceline. Paid to take Lyft to hotel. They have no reservation because they are affiliated with priceline. How can priceline book a hotel that they are not partners with? On the phone I waited an hour to be relocated to another hotel and get refund for lyft for a hour. I was told no rooms were available and they do not compensate for Lyft fares. I was refunded but I spent a very long unpleasant night at Orlando airport. My connection wasn't until 2 pm the following day. All I wanted was a shower and a bed.

Priceline customer service is awful. They give you a “GOLD VIP Status” then are helpful with absolutely nothing. Don’t bother booking through them, anytime you have an issue with an airline they just tell you to contact them and don’t help you with any situation at all. Spent thousands of dollars with them this year and expected more assistance with issues I experienced with my flights. Go through the airlines directly. No respect left for them.

I've been using Priceline since they came out and never had a bad experience until recently. The car rental I booked through another site (Economy Car Rentals) was an absolute nightmare so I cancelled the reservation at the desk. While waiting for the shuttle back to the airport, I booked a car with Priceline, but because I was boarding the shuttle, I didn't realize that the booking was at an agency on the other side of Orlando. Not the end of the world, or so I thought. By the time the taxi got me there, it was 15 minutes after the agency had closed (no notification of business hours from Priceline). The round trip taxi ride cost me $165.00.

The prices for your gold member "DEAL" are just the retail prices with Priceline fees added. The insurance isn't actually real. You can't process a claim. Their customer service is TOTAL TRASH. The agents have zero power to help you. They actually charged me for a car rental. When I got to Romania the rental company was a scam and they didn't offer a refund.

BUYER BEWARE!! I used to use Priceline on a regular basis for years. Never had an issue with them. I always told friends and family to use them, that they were always great to deal with. For the last couple of years their service has gone downhill drastically. I am the first patient to have surgery this Friday with check in time at 6:00am. We live 4+ hours away, so rather than leave at 1:30-2:00am and have to worry about deer on the road all the way there, we booked a room. I put in the city where we wanted to stay, so we would be 5 minutes away from the surgery center. Instead they offered me a “deal” where they would pick one out of three. Not realizing they completely changed the city to a totally different location!!

Don't ever use these guys. They are thieves. Their website inputted in the wrong dates when I went to reserve a hotel and even though it was an error on their part they refuse to refund me. Am/x won't back me up either. They suck!!!

On November 3, we used Priceline to book three rooms for two nights (November 8 and 9) over Veterans Day weekend. We purchased Priceline’s Trip Protection just in case we had a problem with the car, illness, or any other emergencies. Unfortunately, a senior citizen veteran fell ill and had to be rushed to the Veterans Lyons VA Hospital for care. Thus, he was unable to make the trip and had to cancel his reservation, which amounted to $200.

Used Priceline for a hotel. The rooms were disgusting. Priceline refused to grant me a refund. Even after sending them a picture of a Gatorade bottle of urine left out on the dresser. Both rooms’ fire alarms were ripped off the wall. Priceline’s response for my safety concerns was “That’s not a problem because you booked a non-smoking room.” We checked into the rooms, looked at it for 2 minutes and checked out. I immediately called Priceline and they refused to grant a refund. The manager was very arrogant and showed no empathy.

I reserved a car through Priceline on October 29, 2024. This reservation was for a vw jetta or equivalent from November 9, @midnight to November 11 @4 pm. I called from my plane at 10:00 p.m. on November 8 and advise reservation specialist that my plane would be 30 minutes late due to seating disabled people on the plane. He said there is a 4 hour window to pick up so it would be no problem. I arrive in Orlando at 12:15 a.m. and I call twice to find out where the shuttle is at. I arrive at the rental car company at 1:00 a.m. I stand in line for 15 minutes. As I observe two of the three transactions going on, it seemed customers had a different reservation amount than the counter was wanting to charge them. They had four cars they were trying to rent and saying that is all they have left. They kept trying to get rid of a jeep.

The absolute worst place to book a trip. They do not disclose hidden fees such as resort fees or luggage fees. The customer service agents are not very helpful at all. Me and my family will never do business with Priceline.

The Priceline.com package deal is the worst. Before purchasing the package, there is not enough information available. After arrived at its destination, there will be additional charges that can't be reversed or cancelled. Will never use Priceline.com in my future travel even if they told me I can save a thousand dollars.

Priceline booked me a hotel Friday, it stunk like pee pee, it was old, nasty, I refused to stay there. Now I am having trouble getting my money back for the hotel, I never stayed at. I never gave Priceline my permission to take my money out of my Apple Wallet, to pay for this hotel. Priceline has never pulled my money out of my Apple Wallet before, they have always, only made my reservations, I pay the hotel, whenever I arrive. I highly doubt not recommend Priceline for my family, and friends.

Do not buy anything with them. I bought a hotel night and when I received the confirmation the dates were wrong. I am sure those are not the dates I introduced, as I was looking for a night for a specific night on many sites. Immediately, I tried to fix the problem. I was not asking for a refund, just for a change of dates (which I am sure the system changed). They said they could not do anything because it is non-refundable and that I had to talk to the hotel, and the hotel said they could do nothing because is managed by the site. So no room, no refund, no nothing.

Tried to call today about a recent experience and issue I had with booking a hotel. All of their customer service is done in a different country and they would not give me a USA representative. Total waste of time. Do not use them. It’s a scam.

We had a flight that was canceled because of Hurricane Milton. The airline was fast to refund it because it was obviously out of anyone's control, but it was refunded to whatever third party credit card number used by Priceline and not the payment method I entered, which I did not know would happen and Priceline does not inform you that they use their own credit cards "for your safety" when you book through them. I then had to repeatedly call Priceline customer service over 3 weeks and each time was told the same things over and over that it's being worked on and processed and then eventually that I'll receive the refund in a couple business days. Each time they said I'd receive a call with an update within 24 hours. Each time I never received a call and had to reach out again.

Priceline is truly a scam. Not only are their prices far from being the lowest, they use deceptive tactics in 'express deals' to get people to book but refused to cancel when the search criteria doesn't match the booking. I booked a hotel under one city but what I got was in a different city, AND the price was higher than from other sites. Priceline not only refused to honor their 'price guarantee' but also refused to cancel the reservation made under false information.

Priceline guaranteed a room for my stay and I arrived to a construction zone and had to sleep in my car. Don’t use them. They are middlemen who can’t handle their job and guarantee anything. They used to be ok years ago but have seriously dropped the ball.

They are not clear in information. I cancelled a hotel reservation and the manager said he would call the hotel and request charges be reversed. He claimed the hotel did not answer. Not sure about that. I called again and hotel requested an email from Priceline. No one ever told me that it was at the discretion of the hotel to give a refund until several weeks later. Bottom line is that I am still fighting to get a refund and there has been no resolution. And if I may say also never stay at the Days Inn in Statesville NC. They are filthy dirty and that’s why I decided not to stay and my attempts to get a refund have been futile.

Priceline’s Bundle and Package Deal – Buyer Be Aware! I purchased a Priceline bundled Flight and Rental vehicle package from their website. I paid extra per person so that I could adjust and make changes. As is life, a change was needed, and I called Priceline customer service several days prior to the trip to change the dates of my trip. Priceline customer service informed me that the extra charge did in fact allow me to change my flight, however the rental vehicle was non-refundable.

I booked a car at Orange County airport with USave rental cars. Unlimited mileage and I paid upfront. I received a call the next day from an employee from USave stating only 200 miles and I need to show a plane ticket. My itinerary from Priceline showed unlimited mileage and no restrictions. I called Priceline customer service with no resolution and was told they are a call center and can not help. Just for me to find another company.

We purchased a car rental and flight package. We were forced by the NuCar Rental company to purchase their insurance. We already had insurance through our credit card and home insurance company. We ended up paying $573.85 for the car on top of the rental fee from Priceline. What a Scam! Do not use Priceline! Never NEVER USE NUCAR RENTAL CO. IN PHOENIX!

Never use Priceline. They are a rip off and customer service isn’t their number 1 priority. They will only send thru your information after booking is done and if for any reason you need to cancel they offer zero options even when they are in the wrong. Never ever use price line for any needs. There are so many options that are available to us with better quality service and terms.

I usually use Priceline without any horrible issues, however this changed a few nights ago. I was booking a room at the Holiday Inn msp and my computer defaulted to the current day when I needed it for the next. This was done at 7pm on October 29th, I needed it for the 30th. I noticed the mistake right away and contacted customer support. Should be called NON SUPPORT because after 20mins on hold I was told I had to contact the hotel myself to plead my case to them. Never got a call back from the hotel or any resolution. My out of town friends stayed the night of the 30th and today November 2nd I get an email saying I cannot be refunded for the mistake night. I will be using Expedia from now on.

PRICELINE IS HORRIBLE....DO NOT USE. Priceline manages bookings with unreliable agencies. EXAMPLE....>>> EASIRENT. They promised a refund....but never followed through. Every complaint to Priceline is returned with a rubber stamp reply. STAY AWAY....NOT WORTH IT!!!!

We made a reservation for the wrong date, because the Priceline website auto-filled October 31 instead of November 21. We realized the mistake 8 minutes after payment, but Priceline refused to refund us. We spoke directly to the hotel, who was happy to change the dates, but Priceline was greedy, incompetent, deceitful and just plain stupid. We are never using Priceline in the future.

Be aware when dealing with Priceline. Their communication skills are poor. They don’t tell you everything you need to know. They hurry you thru the reservation, and don’t ask how many are staying in the room, take your money but don’t tell you you're being charged that day. You can’t complain because they back the employee.

Reservation was cancelled when I arrived. Priceline rep said she couldn't find me another hotel, like that was not a function of Priceline. After being on hold for 4 hours, I was given a courtesy refund of $37.50 and charged an extra $200 for a bad hotel room somewhere 30 minutes away. I was promised a full refund, when I went home the refund was never processed.

Priceline is a big scam. They will be hold accountable one day. I booked thru them a car rental .. and When I arrived the counter said booking was canceled And priceline is not taking responsibility.. They are the one who I booked with.

I booked a stay through Priceline at Suburban Extended Stay Lafayette Indiana. I was not supposed to be charged till I arrive however Suburban charged my account on October 12, 2023. Once we arrived and checked in on October 19, 2032 entered the hallway and the smell was horrible. There was a fan running on what looked like a wet area. When we got to our 2 rooms, both had mold and holes in different areas of the rooms. The one rooms door had been broken into. We went back to desk requesting our money back and they refused give me back my money $738.76. Even after communicating to the manager, I was told I had to get my money back from Priceline. There was even a drug deal happening just outside the door. It was unsafe to stay here.

I rented a car for the weekend because mine was being repaired. I had an event to attend out of town, My car pick up time was 12:00pm and had to be returned by Monday at 12:00pm, When I got to the car rental agency, they were closed. I called Priceline to see what could be done. They said nothing and it would take 3-5 business days to get refunded. I purchased additional insurance on my rental as well. Five days pass and no refund. I call Priceline and they say there was no record of my claim. They would only be able to refund the amount of the rental and not the additional insurance. It would take an additional 5-7 business days to get the refund. Fast forward 10 business days, still no refund. When I called again, there was still no records of my calls. Still no refund to date.

After purchasing a reservation for $212.00 I arrived at the property, showed my Priceline confirmation number and was told that I could not be accommodated because there was no reservation matching my itinerary. The staff said that the hotel had separate private owned condos and they were unable to contact the owner. So I drove back home, and filed a refund that was denied by Priceline and their horrible customer care provider named Miranda.

If I could I would give Priceline 0 stars. I will never use them again! I made a car rental reservations which I had to cancel. Priceline kept my money and didn’t want to issue any credit or refund. Be careful before making any reservation with them!

I needed to change the date on a reservation and when I called the customer service phone number, the automation ran me around in circles or I was hung up on. When I finally got through, I was told it was up to the hotel to change the date. I called the hotel and they said that was a lie, it was up to Priceline to change the date. Long story short, it took a little over an hour to get my hotel Reservation changed and then when I arrived at the hotel because I needed it that night, they said they never had any resolution with Priceline and still had to call them when I arrived. I will never use them again. The stress of dealing with them is not worth the 20 bucks you may save.

Avoid like the plague. I booked a hotel with them that clearly stated that there was online cancellation available. When I tried to cancel, I was told that I had to contact the hotel directly - further, they didn't give any hotel contact information. After contacting the hotel directly, and receiving cancellation confirmation, the reservation still shows up on Priceline's website. When I call their helpline (there is no email contact for Priceline or non-bot chat) it then cannot find, confirm or deny any associated reservation. I imagine that this crowd take a large share of hotel fees for providing a service - but for the life of me, I do not see what service they provide. I will never be using them again.

I booked a hotel though Priceline for Saturday 26, I booked for 2 queen beds but was given a king room. The hotel stated because I booked through a 3rd party, my room was not guaranteed. I spoke with customer service and was told to talk to Agoda because they weren’t responsible bc rooms are not guaranteed. This room was a room though Agoda and not Priceline. Why can’t they guarantee the room I book.

Booked a hotel for 3 adults and one child. After I paid for the reservation the confirmation list 3 adults only. Priceline now says we displayed a price correctly, but the hotel charges extra for a child. But, I searched for 3 adults and 1 child, I paid the total price, and now they did a price switch and want more dollars. What a bunch of crooks.

I went on the Priceline app to purchase an airline ticket. On the app it advertised $112.96, round trip, baggage included. When I checked in for my trip, it didn't show the carryon. That turned into a call to Priceline that said the airline would have to fix things. The airline said it was Priceline's error and I'd need to contact them again, & said Priceline had access to update & correct the ticket. Priceline did not deny they had this access, just that there was a glitch when I reserved the flight, carryon isn't included even though my receipt indicated it was and they wouldn't update my ticket. Instead, I could pay airline directly & they would reimburse me. At this point I had spent over two hours trying to correct this for my two hour flight. I paid the airline $138 for my carryon.

I'd not recommend Priceline to anyone. I made reservation with them for a car rental. And when I came there, the rental company is telling me it is canceled. I was waiting there with a family and small kids. And Priceline wasn't able to help me. TRUST ME. PLEASE DON'T BOOK WITH PRICELINE. You will find out your reservation will not be guaranteed.

I have a $353 airline credit for Priceline. I went to book a flight and use my credit. The chat assistant on their web page said to complete booking and enter the credit when you get to payment. I did complete booking, including seat assignment but there was no place to enter my credit. I reconnected to the chat feature and it referred me to the customer care number. I called that and after nearly 2 hours on the phone and speaking to 10 different agents from varying departments, they finally figured out how to do the booking using the credit (that they sent me after a canceled trip). They then told me that the flight prices had increased by $200 while I was on the phone and I would have to pay that. Complete fraud!

I reserved a rental car through Priceline for a recent trip. Upon arriving at the rental car company, I was informed that they would not allow me to rent the car since I only had a debit card. It was required that I have a credit card. Priceline never informed me of this and gladly accepted my debit card as payment for the reservation. I had to set up a new rental at another rental car agency on the spot that cost me four times the amount I had originally spent through Priceline. On top of that, Priceline would not refund my money even though I was unable to used the rental reservation. I would suggest reading the fine print, but Priceline didn't mention anything about this in the fine print particularly BEFORE I put the charge on my debit card. Thanks for nothing, Priceline. You have lost a customer for life.

Extremely disappointed with Priceline's unethical practices and lack of customer care. I booked a hotel through them and arrived late at night to find no room available, despite having a confirmation. The hotel said this happens frequently with Priceline bookings. When I called Priceline for help, they offered no real solutions - just a refund (useless when stranded in another state at midnight) or relocation, which they then said they couldn't do due to 'system limitations.' I was left stranded on the street in an unfamiliar city with my luggage and no place to stay. Priceline took no responsibility and offered no alternatives. Requests to speak to a manager were ignored. This is unacceptable, potentially dangerous, and likely illegal overbooking. I cannot recommend using Priceline after this experience.

THIS IS A ZERO STAR REVIEW. I say that I'm not alone with the horrible service that Priceline.com offers. I use them for the first time on Friday 10-25-24 for a flight from Phoenix to Glasgow return for next year. Quite clearly advertised at $783 yet when I paid and finally got home later on and check my email it was $793. False advertising and I will more than likely cancel during the free cancellation time and go directly through the airline.

Booked hotel on Thursday night at 10 pm for Friday night.. to wake up in morning and find the reservation for Thursday night. Called Priceline several times and asked me to call hotel for numerous times and nothing was done. All they said, "We are sorry…" Below zero customer service, very poor training with customers and unethical conduction of business.

I booked a package deal for two persons through Priceline.com. They were NOT honest about what they offered in their website. I was searching for a package deal, flight & hotel from Boston to Washington D.C. The only two things I checked to get in that deal was the shuttle from the airport to the hotel & vice versa and the hotel's continental breakfast. The website gave me the impression that the price I agreed on for the package included both of my options. When we arrived IAD airport, after waiting for over an hour and asking the shuttle buses for the other hotels, we learned that this hotel does not have a shuttle.

I reserved this hotel through Priceline. Immediately after reservation I realized the computer had changed the dates so I called Priceline right away and asked for a cancellation or change of dates. They gave me the runaround and after numerous phone calls and lies, and almost 3 days, (and needing to find another hotel) they came back and said they are unable to refund or change the dates so not only did I not get a hotel room, but I was charged the full price and they refused to refund. I also. So very unprofessional and criminal to refuse a refund, knowing that their system messed up the dates and yet they still charged us for a service we were unable to use. We are going to pursue legal action.

This is the first time I used Priceline for any travel. This will be the last time I will use Priceline. I'll tell anyone that ask or doing a travel arrangement with Priceline not to use priceline. I will never use priceline again. Someone made a mistake (Hotel or agent). Thanks for nothing. I would have accepted being told someone made a mistake at hotel or agent. No checks and balance or recording of transaction.

Rented a vehicle from Thrifty via Priceline for 4 days in Washington. I was told to prepay on Priceline and that is my full amount. On arrival I was charged again for the car. There were other charges like I had to pay for a tank of gas which I agreed to pay for at the counter and a small insurance but I was charged for the car again. Also Priceline misleads people because I declined the insurance but when I got there I was told it was mandatory.

This has been the worst experience ever. I booked a changeable trip and did the "wonderful" package deal they offer. My trip got delayed so called Priceline for help to book the exact same trip a week later within the changeable no fee period. The rep cancelled the trip without permission and then tells me the following day I cannot be refunded. Called me from 212-444-0077 and of course you cannot get a live person or get through.

Horrible Customer service. I have booked with Priceline many times but when I needed help, customer service was unresponsive, disrespectful and unhelpful. Within 5 minutes I lost $96 because customer service didn't do their Job. Erick and Michael (supervisor) did not follow up on my issue when they said they did, they didn't do their job and got disconnected the second time I called. Never using the app again. Absolutely horrible workers. I will spend my money elsewhere. There are many apps like this. Your loss priceline

I would not recommend using this site for booking hotels. I recently booked a hotel through Priceline on October 15th, 2024, under the clear impression that I would receive a full refund if I needed to cancel (until a certain date). However, upon receiving the email confirmation, I was shocked to find that the cancellation policy had changed—now stating that cancellations needed to be made by October 13th for a full refund. Any cancellations after this date would only receive a partial refund. This made no sense, as it's impossible to cancel a reservation two days before I even made the booking! Priceline’s initial communication was clearly misleading, and this unreasonable policy was never mentioned during the booking process.

I booked a car with Priceline for pickup at Heathrow and returning to Southampton for August 20-30, 2024. They charged me $399.99 for a deposit to Europcar with the remainder to be paid at pickup. Europcar changed my rental car stating the car I reserved was too small for our luggage (although they never showed us the car we reserved). They upgraded to another car but did not give us credit for our deposit. Europcar stated after the fact they were never paid the deposit and I needed to get the refund from Priceline. Priceline has refused multiple times to refund my deposit simply stating "its out or our hands". Truly a scam on both parties! We have stopped payment on Europcar throughout CC, but too late to stop the charge from Priceline. Stay away from both if you're traveling internationally!

NEVER RENT A CAR FROM PRICELINE! In February I rented a 15 passenger van for a wedding party! On 10/15 Priceline sent me a confirmation! On 10/17 I go to pick it up and the rental car company ACE said we NEVER carry 15 passenger vans here! Try reaching Priceline USA that's a joke, if you are fortunate enough to get one that does speak English they will tell you how sorry they are for you BUT DO NOTHING to help! Ask for a supervisor, if you are patient enough to wait the 30 minutes you might get one like Marge who spoke English clearly enough to tell me how sorry she was and offer me 10% off my next rental! I WILL NEVER USE PRICELINE FOR ANYTHING AGAIN! 10% meanwhile the rental car situation I faced for that weekend cost me well in excess of $1,200.00 Not a refund not an offer for $500 on my next priceline purchase but 10% on a car rental! AVOID pay 10% more with any other company upfront it saves a fortune in the end!

They are the worst online hotel booking I've ever used. Messed up my reservation and gave me the runaround about refunding my money. I was told I had to wait 48 hours to get my refund while I'm sleeping in my vehicle with my partner and our pitbull. Left me broke after having to pay for the room plus they had my money and now I can't even buy something to eat till my refund is given. All they have to say is, "I'm sorry" and "Someone will contact you in 48 hours." I would not recommend them to a soul.

0/10. I was refused a refund for my reservation made last minute, late at night while traveling. Upon arriving within the hour, found roaches, broken smoke detectors hanging from the wall, stains and burn holes on the beds. Priceline does not take responsibility for an average standard of hotel room, leaving it up to the hotel manager to agree to refund! Worst hotel experience ever!!

When I booked a hotel to visit my sister-in-law who was dying of cancer I didn't even realize that the link was for Priceline. There was no immediate indication that I wasn't booking through the hotel until later. When my husband got sick and ended up in the ER twice within 24 hours of our arrival time, ultimately being admitted to the hospital for 5 days, I called immediately for a refund. I was refunded some of my cost but was told there is a $132 fee for late cancellation. I was also told that they could request a waiver since it was for a medical emergency (my husband was taken to the ER by ambulance at 4 am). After two weeks with no info, I was just emailed and told they are not refunding me the cancellation fee. I will never willingly use Priceline again!!!

Very poor experience. I Rented through Priceline. My cost said including fees etc. I get there and they said I never paid. Which I did. They then said I couldn't use a spouse's card. I asked if I could use debit. They then asked for a utility bill. Originally they said I would only need I.d and insurance. I asked them to repeat the Total and suddenly they added an extra 300$... going from 200 to 500 was outrageous. I explained I paid through Priceline already and they told me I shouldn't have a charge and to call my card company to contest it. This was a huge waste of time. I was unable to rent and just canceled my entire trip.

I wouldn’t have business with Priceline anymore ever and I wouldn’t recommend them to my friends and relatives as well. I booked a rental car for my son who lives in New Brunswick. The pick up is suppose to be today. At the website it didn’t specify that they only accept credit cards. My son has only $500 credit limit and didn’t allow him to use his debit visa. They were not helpful at all and didn’t give us any options but keep saying no, sorry. Not helpful at all.

The customer service is non existent. I booked and prepaid a hotel for a driving trip (same hotel both ways). I cancelled the second reservation in the early morning of the day I was to stay. Reservation was cancelled, and was told "No refund". I had bought cancellation insurance $9. When going to file a claim I needed a copy of the receipt for the transaction. I went to my confirmation in my email and clicked on receipt. It would not display. Calling customer service was a series of recorded voices telling me that whatever information I gave them I was wrong. Luckily it was not a lot of money, so I am giving up on it, but will never use this company for anything again.

Had to cancel a Hawaii trip booked thru United Packages (Priceline) due to medical emergency. Never offered travel insurance. OK so we get a trip credit. Fine. Trying to use the credits is a nightmare. $99 charge to use a $200 credit. Can't get best pricing on United (even though originally booked thru United packages) so the actual flight costs way more using the credit than if I book myself thru United. Theft, simple and constant theft.

While booking a hotel stay, I mistakenly (huge mistake) didn't verify the website I was booking on. Thinking I was on Hilton.com I had been redirected to Priceline's getaroom.com. Secured my room at a Hampton Inn in Florida. During our trip we encountered a pending hurricane and had been forced to shorten our trip by 1 day. I contacted this vendor in advance of our departure and got the run around for extremely incompetent customer service representatives. I was told to call back once we were home so they could confirm our checkout. After that followup was told in no uncertain terms that I should expect to hear back in 5-7 days and "no need " to call back.

We arrived at our hotel that we booked 6 months in advance to be informed our reservation was canceled. Customer service said they would rebook us in like accommodations… except every time she contacted a hotel that we were seeing had availability, she told us they were unavailable. After 3 of these I called the same hotel. She said was booked and booked us a room, calling the customer service rep out on flat out lying to us. Essentially they were trying to get us a hotel for what we paid 6 months ago. We went round and round and sent our receipts and a formal complaint to be told they did everything correct and didn’t overlook anything. This was our 20 year anniversary trip, for which we had to scramble last minute to find a hotel and spend hundreds of dollars extra than we anticipated. It was awful. Buyer beware.

Priceline is aiding and supporting theft of services. I booked a reservation on Priceline for the America's Best Value Inn in Portland Maine. The hotel requires a $100 deposit that isn't explained to you when booking, then after arriving, I asked to cancel the reservation due to not having that much on hand and asked if the deposit could be paid in the morning when I can get the money for it. I was told no exceptions and that I had to contact Priceline to obtain my refund. Then after being hung up on 3 times and waiting over 2 hours I finally get told that because the hotel that wouldn't honor the $134 reservation that was prepaid says that they wouldn't refund anything. So I have no room to sleep in and also out $134 with nothing to show for it. DON'T USE EITHER HOTEL OR PRICELINE! They are stealing from people.

I am not too happy with Priceline. I wanted a bundle of hotel and car, as it would be cheaper in the long run. I scheduled what I wanted and made the purchase. When I saw my itinerary, the hotel was correct, but they put the car being picked up in a different city and at a different date. They were nowhere near close. I wasted a lot of my time trying to find a number to Priceline (I finally had to ask AI for the number). They couldn't transfer my car rental, so they gave me a refund. That was nice, however, I didn't want to give Priceline any more of my money, so I rented a car somewhere else. I ended up spending $500 more than I wanted to spend. I almost felt like they do this just to get more money out of you. I won't waste my time or money with Priceline again.

Never ever book with them. What the receipt says is not what you are charged. When calling they are not helpful. Emailed and reply was that they charge in USD. Yes we saw that after booking non refundable flights. Thanks for the notice ahead of time. Flight ended up being 500 more than receipt. Scam

Do not get a car rental via Priceline. Their car rental service is horrible. I was waiting for my shuttle for an hour and 40 minutes and I called priceline customer service but was told they are unable to change the rental company or refund my money.

Scheduled a reservation and unfortunately had flight delay and did not stay in the hotel. Hotel staff said they would not charge for nights not stayed but Priceline saying it’s not refundable. Zero sympathy, quick to charge.

I rented a car via Priceline, added the insurance for Europcar. Got to the counter and they refused the insurance that I had purchased. Wanted a $12,000 US deposit or $68.00 per day added. Priceline will not refund my payment. Do not use Europcar.

We were on a last minute trip to Vancouver and looked for an available room for July 20th and found one saying there was a room available. We put in all the particulars and when we pressed the pay button the Priceline site changed the date of the reservation to October 19th and we immediately phoned to cancel this bait and switched reservation. Priceline said, "Sorry cannot cancel. You have to call the hotel." We called the hotel and they said they cannot cancel it as it is not done through them. They suggested to call them directly next time. We have since tried to cancel this reservation and were told by priceline that we can cancel it and the cancellation fee is exactly what the reservation cost. DO NOT BOOK WITH PRICELINE EVER. This site is a scam site in my opinion.

I made a reservation at Clarion Hotel BAkersfield, CA on 10/4 through Priceline. One hour later I found out that the event I was going to (funeral) was cancelled due to Covid exposure. I cancelled my reservation. I also purchased trip protection on my reservation. Both Clarion and Priceline refuse to refund my monies. I was out the hotel room money and the price of the insurance which I assumed would cover my cancellation.

I booked a hotel 6 months ago and due to the hurricane we lost everything, food, parts of my roof. I called Priceline to explain my situation and they said they would help and give me a refund so to my situation and got an email and was told sorry for my situation but you're not getting a refund. Am struggling so to the hurricane and the hotel reservation is not till next month on the 24th. And they refuse to give me the refund. She pretty much said sorry about your situation but we keeping your money. This is so wrong in so many ways man. Never again booked from Priceline

Being a vip member doesn’t really do much especially in a case of a simple refund. Motel cancelled my reservation for whatever reason I called customer service and they assured me one business day. I follow up 2 days later and they made an error with my refund and it got escalated to another dept. Now it’s 5 days and today I asked and now it could take 3 weeks. I was assured (lied to) 3 times where my money? Any error on your end is not my problem

If you want to rent a car through Priceline, be aware they use RentalCover.com to provide coverage for a vehicle which, despite their wording on Priceline website, DOES NOT cover everything. Specifically they don't cover diminished in vehicle value in case of a damage or an accident and it could be between $100s to $1000s coming out of your pocket. Bottom line, if you rent with Priceline, do not accept RentalCover. Get a full coverage from a rental company when you pick up a car. I know it's more expensive but trust me you will save big in the long run if a rental company slaps you with a claim. RENTALCOVER.COM is just a big old scam.

We had a lot of problems when we tried to check into our reservation. They gave us a room that had the bedding off the beds and looked like it was not cleaned from the previous people. They were sold out so after an hour and a half They put us in a smaller room than we reserved with the window blinds that are broken. They would give us a discount but we booked thru Priceline. I feel we are due some sort of refund thru Priceline due to all the problems and not the room we reserved. Priceline refuses to do anything. So the hotel and I are in agreeance but since Priceline booked it Priceline won't make things right. Then I found out Priceline charged me $100 more than I could have booked the room directly to the hotel. Priceline is a ripoff. Buyer beware.

Awful, stay away from them. They lie to you about what you’re getting. They told me how my motel would be four stars that had duct tape in the tub terrible. They didn’t care either. I contacted them after my stay. During my stay they were absolutely no help so I went to the Better Business Bureau. All they offered me was a 20% discount on my next booking like I’m ever going to book with them again. I learned my lesson.

I purchased a $1000 flight today and included an airline credit from a previously cancelled flight. A few hours later I had a family emergency and had to cancel the flight. I called to cancel and since I was within 24 hours of the purchase price, I SHOULD HAVE gotten a refund. Instead, they claimed the flight credit date was the date of purchase of the credited flight. So they refused the refund and gave me a credit. (Non-refundable). I'll never use them again! Beware!

I bought a package through Priceline, round trip air, hotel, and rental car. I was flying into Charlotte, NC for my daughter's wedding. They were getting married in Asheville, NC. Well, a week before my daughter's wedding, Hurricane Helene hit NC, the hardest hit was Asheville, NC. So, there was no more Holiday Inn where I was supposed to stay. So, I made other hotel arrangements for my stay. I asked for a refund from Priceline for the money I paid to stay at the Holiday Inn in Asheville, NC. Priceline said I didn't cancel my reservation and would have to call the hotel to issue a refund. I said I couldn't cancel my reservation because there is no more hotel there. So, they insisted they had to speak to the hotel. I told them there is no hotel there. They called, no answer, call disconnects. Priceline said they call the hotel a maximum of three times then escalate it. They escalate it so someone else will try to contact the hotel.

Priceline is a very terrible company. Don't believe me, just look at all the one star reviews. They will not give me a refund on a hotel that I made and cancelled 30 minutes later. They told me that they would refund $77 of the $394 that they charged, then they told me they would not. VERY SHADY COMPANY.

Untrustworthy, lying, shady business. The “Priceline best price guarantee” is a lie. I was told I could sign up to become a “VIP Member” and they’d give me the best price guarantee. I did and went to submit the info and I was unable to. The next representative then said “oh, well you weren’t a VIP when you booked the rental car, so you’re not eligible. Well it doesn’t say that. My trip specifically said it was eligible and even said I could sign up to get it. So Priceline provided false information in order to obtain my personal information then baited and switched on me. So I’m out $150 because Priceline lied to me and used false advertising. Then I found out they paid the rental car company less that what they advertised to me. I will never use Priceline ever again. I detest this company and every useless, lying employee I spoke with. Greed and unethical business practices at its finest

Be sure to review terms and conditions. They will not refund or allow a change of date on hotel reservations for ANY circumstance if you purchase certain deals! Extremely disappointed and will NEVER reserve anything from this company again!

I booked a car rental with them in Los Angeles. I flew all the way from the Midwest and reached the car rental company. My driver's license was being renewed and I had an active (US issued) temporaty license as well as the old voided one under renewal. They refused giving me the car and did not offer any other options. I was left in LA, a city completely foreign to me with a dying phone wandering in the streets and carrying my luggage. It was humiliating. I called customer service and they said they cannot help. This is a disaster in treating customers to say the least!

I bought a ticket from them.. Tampa Miami Casablanca, but because of the hurricane Milton my flight was canceled here in Florida .I made several phone calls to Priceline.com more than 10 times to reschedule or refund the money, every time they place me on hold for more than 25 minutes and I get no results from them. They tell me they'll send an email to the airline for the waiver to schedule and wait for the response, and get no answer. I called the airlines to get my money back. They wouldn't help me saying that I have to call my travel agency which is priceline.com to get the money back.

I have been using Priceline for years but my last stay at a hotel I booked through them overcharged me. I was charged by priceline for the room and the hotel. So I paid twice as much instead of saving and when I brought it up to priceline they said they couldn't help me. Very upset. I lost over $100 on that stay at a very run down hotel they had recommended. I will never use this service again and I hope others stop using it as well!

We recently were scheduled to stay at Circa Del Mar in Virginia Beach. October 2-7. The hotel room smelled of cigarette and mold. The second room smelled the same. The hotel staff that smoked said the rooms didn’t smell? We have allergies and asthma. The hotel said to get our refund through Priceline.com since we booked through them. It took two weeks to get $86 of $360 back. We only stayed an hour of all the days we booked. This company is terrible. We will never book with them or their sister company Booking.com again. Their customer service is the worst. Two weeks of us fallowing up with them. They also changed my email by one letter so I can’t get the $86. We never stayed at this hotel. Unbelievable. Terrible company. Terrible hotel.

DON'T BOOK WITH PRICELINE!! I called them in 9/26/2024 to cancel a reservation. They stated that it was canceled. The room still charged my card and I called Priceline back 3 days ago and they stated I needed to call booking.com. No one told me that on 9/27/2024 and said that the room was canceled. Today 10/15/2024 I called corporate and the agent hung up in my face. I’m calling right back and disputing this with my bank.

This is an awful company with terrible business practices. I called a week before a fully refundable stay to adjust my stay from 2 nights to 3 nights. I spoke with the hotel confirming 2 nights and Priceline told me they could not refund my 3rd night until AFTER my stay. I called 2x to Priceline as well as 2 hotel BEFORE stay. Priceline assured me I would keep the rate and be refunded the correct amount. It took 2 weeks and phone calls to get them to acknowledge the 3rd night refund but they wanted to give me $80 LESS. I have disputed multiple times, and at approx 10 phone calls they continue to keep a part of my originally fully refundable 3rd night stay despite the screenshots and phone recordings, I have been assured in advance of stay that it would be refunded. This is a matter of principle and Priceline is a dishonest company.

If I could give Priceline NEGATIVE stars, I would. I booked a hotel to take my kids to Carowinds Amusement Park and I had to make a last minute reservation because my prior hotel was overbooked from Hurricane Helene. I paid $332 for TWO nights and Priceline put me in the Quality Inn in Fort Mill. When I arrived with my teenage daughters, we were absolutely TERRIFIED by the hotel's location, dirtiness and the people that were lingering around the hotel. I could not stay there for safety and cleanliness concerns, so we ended up driving 20 minutes away to find another hotel and I had to pay DOUBLE for a new reservation. I immediately called Priceline and they stated that they would look into a full refund. I never heard back from them, so I called them the following Monday and I was told that they could only refund ONE night and there was nothing else that could be done.

We have booked several bookings through Priceline over the years, but when the city has orange/red alert, didn’t help at with the refund. The red alert is all over the news. Waited on call for 60 mins, still didn’t help. What’s the point of booking through Priceline when we can book directly or google? They are of no help.

Used them for a last minute reservation with Hertz with the Pay Later option. Bought insurance with it the reservation. When I got to the desk at Hertz they didn't have the reservation because Priceline failed to mention that the reservation had to be TWO DAYS in advance. I had to book directly with Hertz at the counter. I find out later that Priceline charged me for the insurance, EVEN THOUGH I NEVER RENTED THE CAR! I called them up and they told me I had 2 HOURS to let them know that I didn't need the insurance. It is a sham. Stay away.

I booked the deal where they show 3 hotels, you pay and then you find out the hotel. It said you could apply a 15% discount (coupon) at the time of payment. I entered all my credit card information and confirmed the booking. Never got the 15%. I chatted with a customer rep (bot?). Told me to call customer service, long distance number. Won't bother at this point but would not deal with them again out of principle.

Priceline listed Redroof Inn Jacksonville cruise port as 2 stars when it should be 1 or less. I booked for a non-smoking room and stuck me in a smoking room reeking of smoke and they had several dogs constantly barking all day and night. I tried to get another room but non available. I called Priceline support at least 7 times and could not get any help?? Lots of questionable people hanging around the front of office smoking and loitering.

I have been a customer for over 10 years and I have to say I have had the worse experience with Priceline today that I plan to leave and start using other sites for booking all my hotels and vacation spots. Here is what happen: I have a new computer so I went to Priceline.com and tried to book a hotel to visit the doctors for my sister's cancer. After booking the hotel for $147 a night I realized I was not signed into my Priceline VIP account. When I went to call them the man (what sounded like a call center from INDIA) said nothing but I can't help you (Priceline please listen to the recording that you say you do). When I asked for manager or supervisor he said no good because it's a long wait. I said I would wait and he said ok and after a few seconds the call ended.

Had a really bad experience with them. Spent 3 hours on the phone between a rep and supervisor. Complete lack of service and professionalism. They do a great job taking your money, just hope you don't need to contact them. Will never do business again.

I recently booked a hotel with a kitchen. Come to find out there was no kitchen. Even though when I booked it had pictures of a kitchen and said there was one. Now Priceline basically saying I'm screwed and they will not reimburse me for their mistake.

We booked with Priceline and spoke with a representative “Rose”. Nice lady but couldn’t fix the booking Priceline screwed up like no other. They booked us a family of three, father, mother and daughter, daughter is two years old. They did not offer the chance to view the seating or pick seats, which isn’t uncommon of itself, I’ve encountered this in the past over the last 2 1/2 decades of flying internationally and domestically. But every other instance, the airline always always puts the child next to one of the parents. But not Priceline they put our child in the back of the plane with strangers in a center seat. And even after I spoke to the supervisor, they kept apologizing and saying they were sorry for the inconvenience! That word just rubs me raw, INCONVENIENCE. That’s what they consider a two-year-old sitting in the back of the plane by herself, is an inconvenience. Delta offered to fix their Incompetence, For a fee, of course! $150. I highly recommend that you never ever book Priceline or suffer their incompetence.

I booked a reservation through them and showed up early actually for my check-in. Figured I would ask if early check in was available with the room. I had come to find out after I just drove all night out of Florida to get away from the hurricane they’re telling me that they have no rooms available. That Booking didn’t go through. Yet Priceline was telling me the exact opposite and they are obviously gonna try and charge me as if I didn’t show up to check in and I’d have to fight for my money back. I can’t get ahold of anyone from Priceline. The hotel manager is allowing people to rebook that are already there, though my booking is in which is already wrong!?! they shouldn’t have had that option if I already had one booked. That’s not how it works!

Although I have used Priceline in the past and had good results, this trip was a disaster. It was not a vacation, but a trip for brain surgery, so stressful to begin with. After arriving at the rental car center, the Dollar agent was having trouble finding the reservation. I showed him the number, and he indicated it was for a different Dollar location about 20 miles away. Of course he had another car available that was about 2 1/2 times the price. I refused. I tried another reservation through Priceline for another rental car company. What a surprise, they did not have the car either, but did have one that was much more expensive. I had to UBER it to our hotel to avoid losing the room. I had to Uber it back to the airport to find another car. Priceline said they would make it right. They did not.

Priceline sucks. Good luck getting to a customer service rep. And when you do you can’t understand them. Huge communications disconnect. Canceled my car with Thrifty who would cancel everything. Priceline wouldn’t refund everything I paid for. Said couldn’t refund the car insurance fee I paid for. What a joke of a company.

I reserved a car for an upcoming trip. I prepaid for the rental and also took the additional insurance. I needed to change the pick-up date and was told I needed to cancel the reservation and rebook. I did so. I was never credited for the first trip, a four day rental was supposed to cost $212.00. Ended up costing $559.49. I have spoken with Hertz and was told to speak with Priceline. Priceline told me I was too late to receive a refund. I asked what state they operated so I could file a formal complaint and the person said he was not in the United States! Overall it was a horrible experience and expensive lesson. Do not deal with Priceline!!!

I am writing this email in regards to a flight that was cancelled from Priceline trip. I originally called because I was unable to check in, the 1st representative assured me that my flight was good and I would proceed to check in at the ticket counter, within an hour I got a notification that my flight was cancelled. I immediately called Priceline to find out what was happening and was told, "Yes your flight is cancelled." This is my second call and I tell the representative to find me a way home even if I have to be rerouted, and I was told it was not his fault. You’re not the airline, so I asked for a supervisor. Now I’m on the third representative which her name was Pauline and said she’s the supervisor. Again I asked to be rerouted and she said there were no flights leaving Atlanta to get me home.

Be very careful! Insurance did not cover my pets. Pets are NOT considered family according to their rules and regulations. Which is ridiculous by the way! I unfortunately had to cancel my trip due to the fact that I had no one to care for our pets (FAMILY) due to unfortunate circumstances at the pet care facility. We lost over $1200 and paid for the insurance for this purpose. This is why we pay for insurance. For the “just in case”! Priceline was no help either, they unfortunately pawned me off here. I’m still hoping to get reimbursed for this, we’ll see.

I went on Priceline to rent a motel. I looked at the pictures and decided to rent for 1 week at that time I had to pay. The motel looked absolutely nothing like the pictures. This was the most run-down motel I have ever seen it was worse than the worst slums in America. Called Priceline and they told me they could do nothing, the motel would need to approve it. Of course, the hotel told me no, so Priceline in my mind are thieves. Priceline has the most negative experiences from people who use them. Please use someone else.

Do NOT book through Priceline. When Hurricane Milton resulted in warnings for Orlando, we called the car company to cancel our booking. The company happily did so but warned us that Priceline would keep our rental money if we didn't cancel with Priceline. Priceline won't cancel or refund us. We didn't have travel insurance (which cost as much as our car rental, so what's the point), but you'd think a hurricane would be good cause for making an exception to the cancellation policy. For reference, we used Expedia for our hotel rental and they happily cancelled our reservation and told us to stay safe.

Do NOT use Priceline.com especially for renting a car. I used their service to rent a car which would have been rented at Dollar however Priceline.com did NOT disclose to me that if you use a debit card you have to have a good credit card or a plane ticket. I just only had my debit card. Dollar would not let me leave the lot w the car, but because I purchased insurance thru Priceline to cover my car rental, I had to have Priceline to refund me my money.

I cancelled my hotel booking on the check-in day before I checked in and hope to get a partial refund for the following days, but I didn't get anything. I checked the cancellation policy with the hotel, and I can get a partial refund if booked directly with them. I have a reasonable thinking the hotel refunded customers and sent it to Priceline then Priceline hold it as its profit. So why do we book via Priceline and pay the same price. Strongly recommend to book via hotels directly. Hopefully my bad experience can let people be smarter when making choice.

Priceline.com is a terrible site because their so-called coupons, specials, and deals are very misleading. They do not stick behind their word and nor will they communicate with someone who they have done wrong. I am a retired USAF military veteran who has served 20 years and 12 days of active duty. I didn't use their service, yet they would not change me to a different hotel or refund my money. That is so wrong and mistreatment.

Priceline has lost me as a customer. I booked a bundle deal that included hotel, flight and car. I arrived at O’Hare airport with my 85 year old mother at midnight, to be told that there were no cars available when I had a CONFIRMED reservation. Priceline told me all they could not transfer my reservation and would be refund me. They told me to find another car rental of equal car classification and they would refund me for the rental.

Been trying to get my convenience charge back for over 2 months of 35 dollars. Keep getting promises it would be mailed out. Cannot credit my credit card for some reason. I am going to the Better Business Bureau. Never ever use this company.

Terrible stay at EL Caribe Hotel Daytona Beach. This was an express deal "let Priceline choose the hotel". Never again!! Hotel is in terrible condition. Pictures on Priceline are misleading. Priceline wouldn't allow me to cancel and go somewhere else and refused a refund. Spoke to Nick at Priceline and he never called me back. Like he said he would. I ended up just leaving and going to another hotel. Hotel staff was nice but couldn't do anything because reservation was with Priceline.

I am very pleased with the customer service that I received from the agent named Cortez. I really appreciate when I receive an excellent customer service. Customers are the ones that make companies succeed. Cortez went out of his way to help me and made sure that I found the right flight. He informed me about the choices I had, he was very professional, polite, helpful, knowledgeable and patient. He is a valuable employee for Priceline. I will use Priceline in the future, and I will recommend it to friends and family.

Priceline refused to cancel a reservation made online, I called within 5 minutes of booking and was given the run around about calling back first thing the next morning to cancel. When I called back the next morning I was told I could not cancel now and they would only issue refund if hotel agreed. Hotel refused refund per Priceline. Very poor customer service as in my family was trying to flee from the hurricane. I will never use priceline again. I have requested to speak to a supervisor and am put on hold forever. Guess they figure I will just hang up if I am ignored.

Priceline website represents parking on and off site, regular parking and valet. I made reservations for Kawasaki hotel in Los Angeles. Had a court hearing the next day at federal building. When I got to the hotel they have no on-site parking for customers. Charge 40 for offside valet. I request cancellation. Priceline refused and charged my card, saying because hotel refuses cancellation that I am not entitled. This is false advertisement and I'm definitely filing a court complaint. When something's cheaper than the average there's always some catch. Be careful you don't want to get stuck overseas!!!!

I would not recommend. They allowed hotels that have no power and to be listed during a Hurricane. When asked about the refund due to the fact the hotel has no power they said they cannot help due to them having saying there will be no refund. Which stated if I cancelled it due to me not making. When asked about it they said the hotel had to give the refund when the hotel didn't take the money out of my account. They still will not refund. They also only give half the money back to the other they have refunded.

Takes your money. Always having problems checking in and never get any of my refunds back. Worst place to book. I will never book thru Priceline again. Too many problems and they are not being resolved fast.