Priceline Reviews

Horrible experience. Will not use Priceline ever again. Booked our flight to Rome with them, flights changed several times including different departure airports and they had no idea what was going on. Spent 1-2 hours conversations multiple times/days and they could not resolve the issue, kept transferring the call to different people, nobody could provide reasonable explanations, answers or options; had to explain at least 15 times that the layover they put us on was not enough and we will not make it on time for the next flight. Even when these were not changes we made or agreed on, they wanted to charge us for the changes we were requesting stating we already used our complimentary change. Total disaster and worst customer service we have ever seen.

Have to say this was the Worst experience ever. Would not use this service again.. starting with the hotel reservations to the car services. With the first car ride it seems like the driver just finished smoking and the car was smelling bad with smoke and the glass was up (bad for people with lung disease). Then getting to the hotel our reservations could not be found and had to be on the phone for 30mins in order to fix the problem.. Then getting a car back to the airport, the service was not accommodated, because of flight changed. Our money would not be refunded even though it was not our fault..

Worst experience ever! Priceline did not keep track of my flight's time change or updated my hotel reservation online, spent 30 minutes in the hotel lobby on the phone trying to confirm out my hotel reservation. My ride to the airport in NY refused to pick me up at my new flight time. WILL NEVER USE PRICELINE EVER AGAIN!

While booking a flight the system froze and did not receive confirmation that evening and charged me for a trip I ended up not taking. Thinking that it was not processed due to the system freezing up. Now I have to pay for this. So unfair. Be careful when system freezes up when trying to book. Even when you end up not going.

We made reservations for a hotel room and they got the wrong dates. When we reviewed the trip before leaving we found we did not have a hotel room for one day. We called to change the reservation and ultimately after having to call different places it took us 2 hours. We ended up having to completely redo the reservation and then have the first one canceled. The customer service agents had strong accents and were impossible to understand, spoke too fast, and would not listen or to my questions. Evidently they have things that they have to read off to us. It was just terrible. I will never use Priceline again and I will tell everybody I know to never use them, they'll be sorry if they do.

Used Priceline to book a hotel room at Quality Inn in Albuquerque. TV didn’t work, maintenance couldn’t fix it, hotel refused to move us to another room, and desk clerk was rude. Contacted Priceline for assistance but they wouldn’t give refund. Spoke to supervisor who contacted hotel to waive no-refund rule but they refused. Priceline was not helpful in resolving a bad situation. I’ll never use them again.

Absolutely the worst reservation company in the world. They have choices on their customer service hotline that they don't even do change dates cancellations. They don't do none of that. This is the worst company to use for reservations and I mean the worst customer service sucks and they suck. I suggest you find another reservation company.

Made car rental reservations. Flight got in late, I couldn’t get my rental car, nobody around, I tried calling to no avail. When I asked for a refund I was told not an option. STAY AWAY FROM PRICLINE!!!

We booked a rental car in Orlando FL through Priceline. The rental car company was Mex. We had to take a shuttle from the airport to the rental car place. We waited for more than an hour for the shuttle. We called and were on hold for more than 30 mins to speak with Mex. They assured us a shuttle was coming. We waited another 1/2 hour. We called Priceline and were on hold with them for another 15 mins. Finally after an hour and 45 mins a shuttle came. There was another Priceline customer who waited 49 mins longer than us. There were 3 other Priceline customers who waited a little less than us. When I spoke to Priceline customer service she basically said there was nothing ahead could do for us. We just had to keep waiting. I wish there was less than 1 star rating because they don't deserve any stars. Don't use Priceline or Mex Rental Car.

Total ripoff. Tried booking a reservation at the Hampton Inn @ $101/night. Charged an extra $117 for taxes and fees, which I was led to understand was a security deposit. Never received a refund, and when I tried customer service, simply got another runaround. No refund. These people need to be investigated.

I rented a car from Priceline and was quoted a final total price of $175. When we arrived to Huntsville Alabama the rental place (Budget) have me a price of $218.45. When I called Priceline they seemed like they were going to help but nope. They called Budget and were told they can charge other* fees. And I get it but priceline should not say outs the final total price. I see a class action. I'll just rent fruition the actual rental place. I would of saved more by doing so.

DO NOT USE PRICELINE!!!! Booked two rooms back to back, one at our halfway travel point and another at our final destination. First hotel we got to, which was paid and confirmed, well when we got there suddenly they wanted an additional $200, so we were forced to sleep in our car, contacted Priceline and it was a horrible experience with no help what so ever. Next day we get to our next hotel, and let me say is was absolutely disgusting, absolutely disgusting.

Anytime I deal with Priceline it feels like a scam. They waste my time, have me spend more money than necessary. I always receive additional charges for no reason, fees come out of nowhere. They have no property way to be contacted. They have no address where you can take them to court. They have to be one of the biggest frauds and scam artists.

NEVER, NEVER, NEVER USE PRICELINE. I stayed at Comfort Inn Suites for two nights and was charged by Priceline $417.55. The hotel bill was $260.26. Priceline charged $157.29 in fees. I called my credit card and was told I needed a receipt from Priceline. Try getting in touch with Priceline. Impossible. Expensive lesson learned, call the hotel directly and never use a third party. They say they are cheaper but not true. I will tell everyone I know never to use Priceline.

Priceline is one of unreliable company. I bought a plane ticket with them, that was a nightmare. They have a mediocre customer service. To avoid bad experience please avoid to buy anything through them.

I just found out that someone hacked my Priceline account and used it for a hotel reservation in the UK. Even though the person that used the reservation had a name different from mine, Priceline refused to refund me for the fake reservation saying that the hotel in the UK would not agree to a refund.... I thought these sites had some kind of guarantee that would protect you from hackers, like credit cards do, but obviously not.... Ugh!

Wow! If I could give 0 stars .. I would. Priceline was awful. Our hotel we booked didn't fulfill what we booked AT all. Priceline said they would do nothing. For starters they double booked us & we walked in on another family in our room at midnight half naked. My small children were with us! They didn’t even apologize for putting us in that room. The front desk girl wouldn’t let us speak to management & walked off leaving us stuck in the hall at midnight with no room. I had to throw a fit for her to find us a new room. I booked and paid for our reservation in March. We booked 4 rooms at this hotel and all had terrible customer service & Priceline backed them. When she found us a new room, she put us in a double bed conjoining room. My kids weren’t going to sleep in an entire separate room. So my husband and I had to split up with them.

I purchased a ticket on Priceline and found that I could have saved over $300 if I had bought it elsewhere. I will NEVER do business with them again. I'm so hurt because I'm not rich and every savings count. I have paid dearly to learn.

Priceline charged me for seat reservations the airline would not honor. I was charged $184 and they will not refund the money. I’ve didn’t 8+ hours on calls with customer service. It’s been 2 months. I will never use Priceline again.

I rented from Priceline website a minivan at 108.00 for two days. When I go pick up the minivan from Green Motion there was an add on after another $79.00 for insurance per day plus &47.00 for Sunpass plus $2,000.00 deposit. I did not have $2,000 so I told no then call Priceline for a refund and is none refundable. It looks to me they make it none refundable because they know what’s coming. Not too many people have $2,000 to deposit.

Priceline confirmed via email that I will receive a refund ($223.98) in February and since then has not paid, keeps me on hold for hours, reconfirms via email that they will pay and respond to "this " email - but nothing happens. I booked a bundle, got due to their mistakes refund to for the hotel, the rental car and this last one is for the flight. Saying: on 3 bookings they charged me falsely (and admitted so) 3 times! Worst company I ever had to work with.

This company has become a nightmare, from incomplete and misleading itinerary to a PREPAID hotel cancellation that was NEVER INDICATED and only found out by a fortunate courtesy call to inform of a late check-in.

If I could go lower on a star rating, I would. I had flight credits that they would not honor, even though I had a set time to rebook. I’m not sure whom I spoke with from India, but the young man did not make any effort to help or assist me, or attempt to make it right. I am truly disappointed and if you want to book a flight, please bypass Priceline.

Looked on Priceline for a pet friendly hotel option… Picked one that was suggested and paid through the app. Got to the hotel and they were NOT a pet friendly hotel. They said I needed to contact Priceline and Priceline said I needed to discuss it with the hotel. We ended up NOT staying at the hotel and still going back and forth for a refund. Have screenshot documentation that it clearly advertised the hotel as pet friendly and still fighting a refund because they said it was a non refundable reservation. I would have never made a reservation at a non pet friendly hotel when traveling with a pet! They are a rip off!

I booked a car through Priceline and selected Suppliers Choice. Nowhere does it mention you may get an electric vehicle, which in my case I was staying at a relative’s house who does not have a charging station. I requested to change to a comparable vehicle that was not electric and was charged an upgraded fee of $346 by the rental company. I was under the impression the funds that were charged by Priceline would go towards the $346 but that was not the case, essentially I paid two separate fees. At no time did the rental company disclose that I would be charged two separate fees, one by the rental company and one by Priceline. This is false advertising, consumer harming, and poor representation.

My experience with Priceline is a bad one. They say guaranteed, but if you make a mistake, they do not stand behind what they promise. Less than 24 hours after I made a reservation, and two weeks ahead of the stay, I wanted to change a paid hotel reservation and clicked cancel in order to change it. Then Priceline would not reinstate my paid reservation or refund any money. They said once I cancelled the reservation my money was gone, with no recourse. They point to the old standby, the rules that you (I) agree to. I have never had a company who would not help a person in this situation. All I wanted was my reservation back, or money back. I am gullible and believe that companies will help you in a matter like this. Not Priceline.

I have stayed at the same resort 2 other times. This time I had booked a 3 bedroom which was significantly more expensive due to the size. When arriving was not told it was only a one bedroom. Get to the room and it’s a one bedroom. The service desk had their hands tied and stated that Priceline only sent them that I was getting a one bedroom. Hotel was unable to do anything. After being on the phone for an hour and half the only options were to cancel. And not have anywhere to stay. Or get a 20% discount. Which doesn’t even put a dent in the price difference I paid. The rooms are $147 for what we received compared to the $298 for the 3 bedroom I paid. Priceline was like, "Sorry it’s all we can do." Sorry. I have booked about 30k worth of trips the last few years. And this is how they treat their gold members. To say the least I will not book with them ever again!

Total rip off DO NOT USE THEM >>>> You cannot cancel any room even one week in advance. It takes two hours to get through to the cancelation department. If you call book new appointment you get through in 30 seconds.

I always book thru Priceline and I have never experienced anything like this. They booked me for multiple rooms (3) & then didn't want to give my $$ back. Today they over-booked & didn't want to do a cancelation.

Warning! please please do not use Priceline.com, more so if you have children in your group, for details please read on. I was reserving rooms for my family (2Adults 1 11yr old) for 2 different cities. I searched for 2 Adults and 1 Child (11yrs) with breakfast included in the filter through priceline.com. All room options listed mentioned that the room can accommodate up to 3 adults or in some cases 4 adults. I was asked make a room choice and enter payment information. Once I entered the payment information, the booking is now complete, however the booking was done only for 2 adults and they conveniently removed the child in both the bookings. I ended up paying extra EUR per day for my child for entire duration of stay.

I booked a 3 star hotel via Priceline three weeks in advance. Received confirmation yet upon arrival hotel turned me away stating Priceline did not secure the reservation. The solution at almost midnight and 30 minutes away in a totally different city was rebooked into a 2 star hotel. Upon contacting Priceline about the subpar accommodation they recommended I blast the hotel and they would ask for a refund. After 10 days of back and forth they sent an email saying the hotel would not refund my money. Priceline took no ownership of their failure. I never asked for a refund but to only rebook me in a comparable room. This was an epic fail and they just dismissed me as if nothing happened. Think twice before you go with this company. Customer service is horrible! Just know you have been warned!!!

I was using Priceline to check rates of different Hilton hotels in Scottsdale AZ. Left the site and booked a room directly with Hilton because I planned to use a gift certificate given to me by Hilton. To my surprise Hilton told me my reservation was done through Priceline. I called them to cancel since this was done in error (not mine) but Priceline told me they didn’t book my room but I said Hilton confirmed it’s through Priceline, then they admit it but said they can’t do cancellation because it was done through their sister company (which they told me they have many of them).

I rented a Nissan Pathfinder, even though I am not a Nissan fan. I needed the vehicle to carry a Husky in his kennel to Alabama. I researched a lot and needed the 39 inch headroom. The rental place (AVIS) gave me a Ford explorer which did not work. I explained exactly what my needs were before renting and they said it was the same. I could not use and had to make other arrangements. Took car back within 1.5 hours. No refund. Priceline said same class. They should have researched more and have a specific needs section. Like cargo size, towing capacity, etc. I will not use AVIS or Priceline again. I will also pass this on to my social media friends.

They didn’t accommodate me in any way after my flight was canceled on a two night stay in which I had to pay $800 a night. I was only at the hotel 12hrs. What a rip off. I recommend to never book a hotel through a 3rd party. ESPECIALLY through Priceline!!!

Trying right now to adjust rental car dates, but am being told due to the type of rental I made I cannot adjust the dates or cancel. With this kind of "flexibility" and lack of accountability it is safe to say that I will no longer be using Priceline ever again. This kind of customer service I am not in need of.

I was trying to book a reservation at a hotel, but the website was hijacked by Priceline. The room was to be paid for when I showed up 6 months from now. They jammed it thru with large fees. I immediately cancelled, but they won’t refund my money. Stated they earned it!

I recently booked a 2 night stay online via Priceline. Upon arrival at the hotel, the room was filthy, smelled heavily of cigarette smoke, had black mold, rusty water coming from all the faucets, heat/air conditioning that did not work. There was 1 person on duty and he did not speak English. There was no continental breakfast as advertised. No heat in the lobby, hallways or common areas. No cleaning services, no fresh towels. Sheets that did not fit the bed. Dirty stained mattress pad. Strong food odors throughout the hotel. Just disgusting.

On March 15, 2024 I booked three tickets to fly home only to not get reimburse. I was told by the staff that an hour suffices to book and get on the plane as I was in the airport. An email was sent for reconsideration of reimbursement for at least one of my two tickets booked where I did not get on the flight with no response to date. After trying via telephone several times.

This site is such a scam. Can't use my $1030 credit towards a $860 flight I picked off their website. Told me credit flights can't use their website prices. Told me it cost $1220 since I'm using credit. Just a huge scam

Priceline does not offer good rates by any stretch of the imagination. They pull you in stating massive discounts, then you find hotel stay, flight, rental, etc. significantly cheaper, however, priceline will not guarantee lowest rates, does not ever credit you back or reimburse your reservations. Do NOT waste your money with priceline. Your purchase is not protected, and customer service is not customer friendly or able to assist.

Wow, what a DUMP! Nothing but problems with the ** starting with the reservation and check in. So we will address the major issues first. It starts with the owner who should have already been run out of town. Honestly is a foreign language to him and obviously is not practiced in his country of origin. Upon check the reservation was wrong and addressed with the night auditor who was also a **. He claimed he would correct it but never did. I explained I would only be staying one night but the reservation said it was for two. At check in I clarified that.

We purchased a rental car through Priceline. 2 months in advance paid for it. When we arrived at the airport and tried to get ahold of them they wouldn't answer the phones. There was another person had same issue as us and used same place for car rental. After calling multiple times and no answer we had no choice but to rent another car through different car rental. I definitely don't recommend them it all. If I could give them zero star I would.

Will never use Priceline again! Why would you make us pay 18$ for protection to get our money back but ask us for stuff we can't do to get it back? Y'all are crooks! I don't have to explain why I need my money back. I did the claim saying that my cousin's mother was sick so I had to cancel both tickets to repurchase a ticket for myself since he couldn't go and y'all said that it wasn't a valid excuse, so you took over $200. I had no choice but to repurchase my ticket in such short notice but I promise I won't be using y'all again. Y'all should be shut down immediately. Makes no sense. My money is my money you thieves.

Priceline is absolutely awful, their reservations are not even honored by the companies that they set them up with. Multiple times I’ve showed up and not had a car available at the rental car place that I paid for in full. Not only that, but when I’ve paid for it in full weeks ahead, and I show up and not get my car, they are still going to charge me full price even after I’m having to take three sets of Ubers to get through my first day of traveling because of their screwup. Do yourself a favor, and stay as far away from this company as you possibly can, they are garbage, they are awful, they are going to insult you while they steal from you.

I booked a reservation thru Priceline for a 3 day rental for $120 that was charged to my credit card immediately on Feb 1st. I picked up the car on the 8th and immediately they go and try to sell additional coverage insurance, I explained that the car was covered with under my current policy and also had it cover with the credit car company. After returning the car on Feb 11th like the rental agreement I received a invoice for $193 dollars so I immediately called and they refuse to help me. I explained that I was already charged for the rental thru Priceline and they said that I had to call Priceline. After Calling Priceline they told me that I had to call Sixt because they are the one who charged my credit card again. Am still trying to get the charges reverse because for an rental that I reserve for $120 I been charged over $300 so far with Zero empathy or willingness to get this resolve by either parties. Sixt and Priceline are horrible and the reps got zero customer service skills. Stay away!!!

DON'T BOOK WITH PRICELINE! They rip people off! I booked a flight to Costa Rica and paid for a carry-on. I specifically asked if the carry-on was covered both ways through their help chat, which stated it was covered. I had no issue going, but coming back I was told I had no carry-on and had to pay $89.

Made Spirit Airlines Vacations reservation in December 2023 for hotel in February 2024. That reservation turned out to be Priceline. At the time of reservation the screen indicated cancellation up until 2 days prior to arrival. About 6 weeks prior to arrival the airline cancelled the flight. After numerous attempts to cancel or change the hotel reservation, Priceline cancelled it and refused to refund the funds.

Priceline switched city of my search when offering the Price Breaker deal! I failed to notice & now have a booking that you won’t transfer to my city of choice or cancel!! I’m very upset & won’t be using Priceline in the future!!

The customer service is not helpful whatsoever. I have never had an issue with Priceline until now. Moving forward I will not be using this site. I requested help as I was concerned the hotel had bed bugs…. They said if they do THEN we can get a different room, if that doesn’t work THEN we can discuss different options.

Somehow I ended up making hotel reservations through a 3rd party. We had to cancel the reservation due to not only sickness, but the hotel was suppose to be cheaper and ended up being expensive. Google says they offer refunds but was charged and told by customer service reps in another country that I cannot be refunded. Total rip-off.

I booked a RT flight on Spirit through Priceline. After taking money from my CC, I get an email stating they could not fulfill my seat request and that Priceline would refund the seat cost, $149.73. On the Priceline receipt it shows they refunded $50.73, leaving $99.00 to be refunded by Priceline. This Priceline receipt also stated that if I still needed seats (duh), I should contact Spirit. I did that. Their seat costs was $99.00, imagine that. So, now I've paid $198.00 for $99.00 seats. After numerous calls to Priceline and 2 different case numbers I guess I'm out $99.00. Priceline can rest assured I will NEVER again use their service. BTW, A Spirit representative told me to NOT use Priceline as I can and will get lower prices directly through them.

Priceline lied to us bout what room they booked for us. Luckily we called hotel 1st before we left. Turns out the room Priceline said they booked for us was not available and was not going to be anytime soon. We TRIED AND TRIED AND TRIED to get our refund but priceline refuses to refund us. The "Escalation process" we learned the hard way is priceline way in trying to get you to forget about your money they are trying to steal.

I've booked a vacation bundle (flight + Hotel) for 4 people, and I have proof of it. When I've arrived at the hotel, they said that Priceline booked a room for me only for 2 adults and I have to pay an extra $ 2900 to stay with the kids. They charged me for a room of 4 people but booked only for 2. It's a scam. And I want to sue them for that too.

Made reservation with the same website for airline and hotel. Turned out hotel part was Priceline. Airline cancelled flight so I requested change in hotel. Priceline indicated it was not able to change or cancel. I found airline to get me to hotel reservation. Priceline cancelled the reservation and did not provide a refund. Over 10 calls over several months with no resolution. I was hung up on twice when trying to get an employee who could resolve this problem.

Updated on 3/29/2024: I booked a hotel thru Priceline, they were $30.00 higher than the hotel would have charged me. A couple of days later I looked at my credit card statement, Priceline charged me $791.30, for what I still can't get an answer. I called Priceline several times, couldn't get an answer. I asked for a supervisor, never called me back. My credit card company is doing a fraud check. I will never use Priceline again.

This is our second problem of this type with Priceline. In both cases the hotels that we suggested as part of a booking package were not accurate in their description and we have had to abandon the reservations before we checked in. Priceline has in both cases refused to issue a refund because we were within the 24 hour window despite them both being multi-day stays.

As the title states Priceline has been withholding an airline refund for 3 weeks now. The airline canceled my flight and refunded the money within 2 weeks. Since the flights were purchased on Priceline the refund goes to them and they are supposed to refund me. It has been hours of lies and runarounds from first claiming they didn't see the refund from the airline to we're processing it, etc. Please learn from my mistake and NEVER use Priceline. Please forward this to as many family and friends so people should know that Priceline operates as a third world scam center. Truly Shameful

I booked a flight to Medellín Colombia back in February. I received a confirmation # and a receipt from Priceline.com. I followed up with the airline just to make sure everything is good to go and the couldn't find my confirmation #. I called Priceline.com. After talking with outsourced agents at the end of a 1hr long phone call an agent by the name Glen and employee #** she said they couldn't honor any of my previous reservations even though I confirmation and receipt and I would need to rebook. Of course the price has gone up double. Then she had the nerve to say she was going to end the call because she couldn't help me!! Super sad and horrible experience and if I would have waited any longer to verify I would been super stuck!!

I have spent 2 years planning to fly my wife to Maui for our 25th anniversary. I bought tickets 6 months before the flight and selected my seats, paid the fee for premium seats and they did not lock them down so United sold them to someone else. All they said was tough luck and "We will refund your premium fee." I found this out 10 days before the flight!! Now I’m sitting in the cheapest seats. This company has lost my business forever!!!! Do yourselves a favor and book directly through an airline if you want the seats you actually selected! If I could give 0 stars I would!!

Arrived at PHX Sky Harbor Car Rental Center (specified when booking) to learn that there would then be an additional shuttle to an offsite location. Made me uncomfortable and unsure of what was going on, especially late at night. This added an additional 5 minutes to find their shuttle pick up location, 10 minutes to wait for the shuttle, then a 10 minute drive to a new location. The Nu location is in a very unsafe neighborhood; I would never have agreed to this (non-refundable) purchase had this been made clear up front. They had armed security in masks (what the heck???). Inside the building was clean, staff were polite and took people in the order they got into line.

SCAM SCAM. Booked 2 flights. One from Paris To Rome, the second from Rome to Venice. We needed to change the dates. Called back to reschedule the dates and were told there was a change fee. Fine understandable. Ok willing to pay. 173.18 for one flight next flight 173.38 to change. When trying to pay the change they tried telling me my card was declined. There is no way my card was declined. She tried again and claimed it was declined again. I proceeded to call my bank with Priceline on the phone. So all of this is being recorded by Priceline since their calls are recorded.

DO NOT USE BOOKING; DO NOT USE PRICELINE - they perpetrate fraud. My Priceline (Booking Owned) car rental ended up being 600% more than quoted and Priceline did nothing at the time of rental to honor their quote, nor have they done anything post-rental to rectify the situation.

It's incredible when a company only cares about selling but doesn't care about customer service! I rented a hotel, when I arrived I entered and it was horrible! I immediately left, they didn't offer me another room so I left! They didn't give me my money back! Priceline simply washed its hands of it! I will not use that company again nor recommend it to anyone.

I booked a rental car last Monday, March 11th, 2024. It didn't tell me I was booking through Priceline. It booked through some other 3rd party. But it ended up being Priceline. It doesn't state that the license much match the payment credit card and prepaid cards are not acceptable. After you book it, it tells you some of this but it's in fine print that is hard to read. Especially for a 65 year old. So, I get to Budget to pick the car up I paid to rent for a week. Over $200. Well, Budget wouldn't rent the car to me because I listed my son as the driver but paid for the rental with my card. That's the second time Priceline has taken my money without me being able to check in my room that I paid for for a week, over $300, and now this.

I have 2 flights cancelled, 1 was cancelled more than 2 weeks ago, 1 was cancelled 5 days ago, and I have not received any refund yet, was told they are contacting the Airline company for refund first, when I book a flight with Priceline, its a contract between Priceline and me, why the Airline company is involved when it comes to refund? Unbelievable, so avoid Priceline, just go to airline website and book

I rented/paid for a car through Priceline in January 2024 with NU car rental Phoenix AZ for Feb 16th thru 21st for business. After my flight was delayed and reaching the off airport site, I was told my car is no longer available and new contract written up. $247.50 initial contract, new contract $2690. BAIT AND SWITCH. I was already late for my work contact so had to take. Question if NU car rental gave my car away how did they have another to give me (nobody can explain). I called priceline that evening and being assured by agent that I'd be fully refunded.

Login - can't don't remember password. Try reset - says I do not have an account. Try to set up account - cannot, I already have one. Cannot get anything from help center and cannot reach a human. Last time I use Priceline. They have no customer service.

I searched for a hotel room on their sight, choosing the option to see full price including resort fees. I specifically chose one that did not have a resort fee because I was going for work and was not going to use those amenities. I booked a room for 2 nights and paid what was to be the entire price only to check in and be told by the hotel that there was a $43 per day resort fee and $50 deposit. This was a non refundable reservation but I should have just turned around and walked away.

Their 3rd party affiliate double charged me for a reservation I cancelled and only credited one charge. It has been 2 months since I cancelled the reservation, provided copy of my bank statement for proof and still have not received the other credit! Crooks!

Priceline allowed me to reserve a vehicle that was not available. My car broke down on the highway while I was on my way out of town for work (pretty sure my transmission is shot). I was dealing with a high stress situation of being stuck on the side of the highway in a rural area, finding a tow company, dealing with roadside assistance, finding a shop to get towed to, finding a rental car and transportation to the rental car. I turned to Priceline to get a rental car and get me back on the road.

I don't trust them. I went to Cancun with a bundle package with family. They only informed the hotel about me and my wife, not the kids. I wind up paying an additional $968. Read your invoice copy carefully.

This company really fooled me with their deceitful tactics. I booked a cruise for next year and realized that it conflicts with other obligations. I called Priceline and canceled. The agent sent me a confirmation booking. I had to call them to ask them to send the cancelation email. I was told that the Leisure Care insurance was non-refundable BUT I had a certain amount of time to transfer it to a new cruise. I didn't want to lose the 200.00 but I cringed at the thought of using Priceline since they have all their fees. I went against my better judgment.

Priceline took money upfront, the the car company charges me again saying priceline only paid them half. Ripoff. Ripoff, they have not heard the last of this, will not use again. They take your money and run, no customer service.

DON'T USE THESE SCAMMERS. I have been spending Upwards of $10,000 a year with Priceline.. Never had an issue until recently. Priceline will not assist in solving major issues. Then I have to file a claim with my bank to get my money back. Spent an hour trying to Check-in at a hotel I had booked a 1/2 hour before. Their computer was freezing up. Whatever. Priceline Was no help. They expected me to wait around for an indefinite period of time, after I just drove 12 hrs and had a Prepaid reservation. My bank will take care of that. It won't be the first time. Previously, I booked a hotel through them only to arrive 20 minutes later. To find the place closed. Priceline refused to refund my money. Again, my bank took care of that. Scammers. The CEO Brett Keller should be fired.

I booked a car rental in west palm beach, two weeks before arriving. It was for sixth car rental. I got there and there was no deposit found and did not have the car, I reserved. I was on the phone with Priceline for one and half hours, to rent from another car company. The worst car rental experience, I ever had. Sixth car rental, is the worst and priceline is very bad. I will never again, use priceline again.

I tried booking flights on their website and it kept giving me an error message saying there was an issue with my card. The next morning I had 15 charges to my card with no flight reservations having been made. I called and got things cleared up with the billing department and had them transfer me to the reservation department where I spoke with Charlotte who quoted me prices double what the website was showing. I was looking up these flights at the same time she was. We talked in circles until finally I asked to speak to her supervisor. She told me there were none available but would have them give me a call back within two hours.

Priceline are thieves and liars. DO NOT TRUST THEM WITH YOUR CREDIT CARD INFO OR YOUR MONEY. THEY WILL ALLOW IT TO BE TAKEN AND NOT HELP YOU GET IT BACK... I tried to get a rental car and the agency wouldn't rent to me so they marked it as canceled and kept the 234 dollars I paid in advance for the car and will not help me get it back. They keep giving me the runaround with different people every time and case numbers the next customer service agent knows nothing about.

Fraudulent way to charge is USD even for Canadian travel and don't disclose properly. They don't mention that it's in USD. On the first page they don't mention that the transaction is in USD and falsely trap. They don't even mention clearly anywhere that it's USD but in last summary page they have fine print saying it's USD and you are trapped.

I booked a hotel room for my family of 4 around Grand Canyon for 2 nights. I used Priceline and it guaranteed reservation for 4 people with a double-bed room. When we arrived at the hotel, we were given a single-bed room. After communicating with hotel owner, and seeing the order form from Priceline, it is clear that Priceline submitted our order to the hotel requesting a single-bed room. Actually the double-bed rooms were no longer available according to the hotel owner but Priceline just lied to us that there is still room available.

I searched and booked an all inclusive with flights for 2 adults and 2 kids. I put all our information information in paid. The summary said correct dates times with 4 travelers. I get to the hotel and apparently Priceline only charged me for 2 adults. I had to pay an additional $880 at check in. I called customer service and basically got sorry about your luck. “You should have called and added the additional guest”. So why would I need to add more guests if I already searched what I wanted for 4 people. This place and customer service is a joke and a rip off.

If you’re looking for a trustworthy company to rent a car from.. look somewhere else, because Priceline is nothing but a scam. They tell you one thing on their website, and approve you, but once you get to the office they ask for a million different thing. After hours of providing them with passports, debit cards, credit cards, they tell me I’m not approved. I wasted my time and had to miss a very important meeting. All because I trusted this trash of a company.

Priceline is the worst ! I have booked before. Never had any issues, I made a mistake and booked in the wrong city. Called and tried to get it canceled. This happened last Saturday. This week they are still emailing me telling me they can't get a response from the third party even though the hotel said they would cancel and refund. I will never ever book on this site ever again. I will call the hotel myself. I will continue to use Airbnb like I have been. You all are the absolute worse!

Priceline do not have policies on working with businesses that have been widely agreed on as bad businesses, even those that make false or fraudulent claims about their services and whereabouts. Beware of scammers on this website. I will never make the mistake again of booking a car rental or anything else through them. It did not wind up saving me any money, added a lot of time, and finally required a lot work after the fact to clean up a $400+ charge through my credit card company. Save yourself time and use user verified websites.

Worst experience I've ever had. They literally have the worst customer support that doesn't even want to talk to you. All they do is transfer you a million different departments and then hang up. Never order from Priceline.

Called and booked hotel reservation with Priceline on 3/1/24 at 5pm, a stay at Motel 6. Checked in at 8pm only to find Motel 6 had no record of reservation and were full. I returned to my car and called Priceline help center at 8:15pm. AI system recognized my name and hotel in question. Then turning my case over to Priceline's 'sister company' where I was put on hold for 30 minutes +-. Representative took all my reservation and pin info, putting money hold while they reached out to Motel 6 to resolve my issue. After on hold for 10 minutes, they returned to tell me that Motel 6 wouldn't respond to the 2 contact numbers that they had on file.

God forbid in the middle of your vacation or your stay somewhere and you go to work and run into crappy weather and get stuck somewhere else and you're not able to fulfill your reservation that you need to cancel because they will take every last dime. They will not give you any kind of refund or compensation or work with you at all whatsoever. They got me for a rental car I never used and a hotel that I never used. I called immediately when I knew I wasn't going to be able to fulfill my reservation and they were supposed to check back with the hotel the following morning which they never did and I had to call back in myself to prompt them to call the hotel and by that time the reservation had already been done and because of that I wasn't allotted a refund at all for any of it and they assume no responsibility.

I made a reservation for a two night stay using Priceline. As I am scrolling to see if the hotel I chose was pet friendly I accidentally canceled my reservation. I reached out immediately to Priceline for them to tell me is nothing they can do but take a 223$ fee. After I save $500 to book this hotel with priceline because my daughter have an appointment with TSU for a college tour. Not only do we not have reservations for a trip to Houston but I am also out of half the money I saved for our stay. And you mean to tell me as big as this company is there is nothing that they could of done for us? Very dissatisfied.

They had no car for us. Left us stranded. Rude staff that did not care. Tried to contact Priceline. No answer after an hr hold, texted back and forth. Nothing was resolved. I had to then get myself back to the airport and rent a car last minute that cost 3x more.

Priceline is absolutely a scam, liar. It’s the worst company. I went online to book airline tickets in May, 2023. The website shows available but end up no airline tickets to me. Then I have to book through another company and 2 days later they told me half trip of tickets were booked for me. They charged the round trip tickets but I have to cancel the tickets because I already booked from other companies. It’s a very confusing company. I asked for my refund but after almost one year from May 2023, I still have to phone them every other week to beg for my money back. They keep telling me they just sent the refund but I never seen it to my account. Until today there is no refund to my account that they charged me for wrong tickets. If there is a zero star I would give minus. They don’t deserve a business. They should be bankrupt soon.

Never use guest reservations that go through Priceline. It is 100% scam. I'm out $1440 because of them. They do not make it completely clear as you are not able to get a refund let alone go back and rebook the same reservation without booking the same reservations with not being charged twice.

I have had very bad experiences with booking car rentals on Priceline.com. Do not use them for car rentals, especially York Car Rentals. Priceline shouldn't even be doing business with this shabby car rental company. I rented three vans (all pre-paid reservations) in Denver airport. York Car Rental had no cars whatsoever available when we arrived and even refused to send the shuttle to pick us up at the Airport (leaving us stranding with a baby and kids). And to top that, here it is day 15 and we still have not received our refunds. I have called Priceline 3 times only to be told that they didn't get a response from their email and they will have to send another email. Really - day 15? and this is the response. DO NOT USE PRICELINE.COM. They have a bad business practice in handling refunds.

Priceline is worst company to deal with, do not give them your money. They don’t deserve it. I hope god will put them out of business in the near future! I rented a car on their website and I wasn’t able to pick it up on the day I had the reservation but I went to pick up the car the next day and my reservation has been canceled and they will not give me a refund but the phone number they had listed on the itinerary to make changes doesn’t work? 1866-467-6883. How is this not a rip off?

I called Priceline to cancel a trip I booked online, no problems. I called back when the hotel had not refunded my $398.70 to my credit card. The ** boy did not want to check my reservation or allow me to speak to a supv. I was on hold for 20 minutes, when the foreign boy start saying, “I cannot hear you,” over and over until I hung up. Very bad customer service. I will never travel with Priceline and tell all my coastal living friends on how bad I was treated. Never again Priceline. Hiring foreign people to treat Americans bad is not good for business.

I purchased a ticket to Bangkok, paid $700 for the flight, with insurance coverage. Due to a medical/scheduled surgery. I tried to cancel the flight & Priceline wants to charge me, an additional $200. Without the cancellation letter from priceline, I cannot process my insurance claim. Wow, Wow, Greed have taken over America. That's a perfect example, of the rich stealing from the working class. During the phone conversation with priceline customer service, I hear children crying in the background. Spanish language spoken, with loud noise. I was barely understood what the lady was saying. Unbelievable to the highest point. From now on, I will book my flights directly with the airlines. Priceline will never get a dime from me. Think twice people, before using this shady, greedy company. We the people, have the power to send a company like priceline out of business.

Priceline booked my rental in San Jose Costa Rica. The contract says they partner with Mex rentacar and also says any insurance added to the contract can be canceled upon arrival to the agency. I brought my own insurance and 3 sets of papers. Priceline's agent added $700 worth of insurance anyway and would give me the car without it. Priceline has no control of their crooked partners and agents. DO NOT RENT CARS FROM PRICELINE.

I rented a car from Priceline and would highly recommend nobody ever do this again. They are frauds, over charge, and liars about refunds. I rented a car from Feb 15th through Feb 20th. Returned car on the 18th with two days unused. Car rental place told me to contact Priceline since rental was booked through them. Priceline refused to return unused days money back to me. Rental place said they would. Priceline refused and refused to help. Stay away and do not use Priceline ever. Fraud, liars, thieves, and no customer service.

I made a reservation through Priceline. They made a mistake. When I try to fix the name under the reservation they said I needed to call the hotel. I called the hotel and they told me that priceline was the one who needed to correct that mistake. When I called priceline they said they couldn't fix it. So I now had to spend more money changing my fly ticket because they made a mistake. Don't use priceline.

Priceline is not a reliable app, they will steal your money if they can. I was looking for a hotel to spend the night in New Hampshire and for some reason the booked was placed in Massachusetts. When I saw the state I called right away and their answer was: "yes we called the hotel but couldn't get on hold of the manager, the front desk told us that it would be ok to cancel but they needed the approval of the manager." They also said that next day it will be resolve. They were also going to help me to make the reservation in New Hampshire, and there is the prove that I stayed at other hotel that same night. This is not fair when you make the called right away and explain what happened and there is also prove that you sleep somewhere else using their app.. $380 that went to the garbage just because they didn't want to help.

Booked at hotel through Priceline at their "lowest price," and prepaid. Turns out the hotel's price was $90 less! I've called Priceline numerous times now and they have refused to give me a refund for the difference, saying, no kidding, this $90 was their profit margin! So much for the "happy price" of Priceline. Never, ever, will I book through them again.

I have had multiple bad experiences with Priceline. In 2021 they cancelled my booking but would not cancel my flight. So after a million phone calls and 3 months later they finally cancelled the flight and sent me a check. Fast forward to February 2024 I decided to give them a second chance. So that was stupid. I saw a great price on the website and tried to book it. It said my card was declined, tried several different cards. So I called and they said the dates were not available so they found a different hotel, for $80 more than what I saw online because they refused to use my genius discount but still a good price, and booked it with me over the phone. I never received a confirmation email and my bank wasn’t charged. So I called back to confirm that I had the reservation. They said I did but the email they had entered was wrong so they sent it to my actual email address. ALL of the information was wrong. Phone number, email address, address, and card info.

They refunded half so I feel like it was resolved and will give them another chance in future.

I booked through Priceline and needed to change the dates to the competition being postponed I had booked the hotel for. Spoke to Customer service agent and they stated they made the change. The original dates came and went and I then got a bunch of emails saying “Thank you for your stay”. I called 3 times to talk to someone. Besides being on hold waiting for someone to take my call for more than 15minutes each time, I was also hung up on. The agent would say “I need to confirm your number can you please hold on.” And then the number would disconnect and I would not get a call back. This was before I was even able to explain the issue. Just during the initial “confirming who you are” portion. I will never use Priceline or Booking.com again.

I booked flights on JetBlue through Priceline and it all went down hill from there. Priceline wouldn't refund my costs nor would JetBlue, they each kept saying I had to talk to the other. Now I'm out $1200.

Never will I ever get insurance or book a hotel unless I'm in that state/ area because I wasted 80. That I need that I can't get back because my car broke down prior to my trip which took over 300 which I sure wasn't expecting but now I'm out of 80.00 which I need back but can't get my money back because unfortunately, my reason don't fall under their policy. Well I will never ever book with Priceline or use that sorry insurance ever again. What's the point of offering insurance when it's not worth crap.

Refund needed, talked to rep, got nowhere.. Total bad experience. Skip Priceline unless you just want to experience the worst customer service and waste of your time while on vacation....priceline is a typical internet predator who won't refund your money.

They represented NU Car Rental and they are a scam.... Shame on you Priceline.... You are complicit in this SCAM. NuCar Rental forces you to purchase their car insurance at ridiculous cost....even though you already have your own insurance.

Recently I was on vacation and I was there for 4 nights and they charged me for 6 nights. I tried to contact them to get my money back and they kept telling me to talk to the hotel and when I talked to the hotel they told me to talk to Priceline and it was a cycle of fraudulent behavior. I never got my money back so BEWARE!!! Go with a better booking company. These guys are greedy scammers!

On Jan 12, 2024, I booked a room at the Super 8 in Greenbay Wisconsin, on Voyager Rd. I never got the credit so when I did my 3rd booking this year, it said I only had 1 stay prior to My upcoming stay, so I never got the discount they advise.

I booked through Priceline and received confirmation email with receipt. Then when I get to Carwiz they say I need to have insurance on the car which then has magically increased the price adding an additional $160 (which is more than what the car rental cost). Not very pleased as this is very deceiving. Actual prices, as well as requirements should be disclosed at time of booking not when showing up to get the rental car. These are fairytale prices that get you hooked and then screw you. Some families budget accordingly and this is unacceptable. We ended up not taking the car because of how shady and scammy it felt. We were not able to get a refund of what was paid.

I have been fighting with Priceline for over two months now. I stayed at Midtown Hilton in New York City in December. Because of their horrible service, the GM partially refunded us and said it was going through Priceline. Priceline has told us that money was refunded on a card we do not have! And I have told them that. The card that was on the booking/on the receipt, is not the one they used. I'm assuming this is a hoax and a scam and I want others to know WATCH OUT. Never use priceline!

Priceline has an option to be booked at one of three hotels options for a price listed. The hotel booked is not revealed until after the booking is confirmed. I opted for this as the cheapest hotel noted had a price listed elsewhere on the site at a lower price. So I thought that no way would that be the one chosen. Well I was wrong. Bait and Switch. I was booked at a higher price at the bottom of the barrel hotel. I was told to call the hotel to cancel, which I did, and the hotel said to call Priceline, or rather online chatted with three different reps with no success. I have used Priceline for years and am a VIP GOLD member. Well this is the last straw for me. Don't trust the options. Don't use Priceline.

Rented a car from 2/2 till 2/4 from New Orleans. Caught covid on 2/1. Could not make the reservation. To sick to cancel. Tried to get a refund of $130. They would not honor my request. Billion dollar company would not refund $130. Not good business practices. Will never. NEVER use Priceline for ANYTHING.

This is the first time I have ever dealt with an OYO hotel and I will never do that again. There was a mistake on the reservation and couldn’t get them on the phone, so I drove back 45 mins out of my way to fix it. The two in the front desk refused to even touch the computer to try and fix it. I told them I was passing through, and I needed to either move the booking or cancel it. The two workers told me it would get refunded once they spoke to Priceline. So I ended up being on the phone with Priceline and OYO with no help, and didn’t get to sleep before having to head back out on the road. So they wouldn’t refund this reservation that was made that same early morning.

Back in November 2023 I booked a hotel in Punta Cana but decided to cancel, Priceline did not return the money to my credit card stating that there was no error with the transaction, the cancellation was made within the period where they themselves say that if you cancel the transaction your money will be returned its entirely, I decided to disputed this transaction that was more than 2,250.00 but priceline decided to charged me for the transaction with the bank, in other words they used my credit card to collect money that does not belong to them.

I was a longtime customer of Priceline and booked many trips through them. There were a couple of them that didn't go as expected, but not too bad. Then, I rented a car and the company was shady. Priceline doesn't care, even though they acknowledge it, they will still let their customers be taken by this company. Priceline customer service is horrible. I'm done going through them and will only book my trips directly with the business - you are far better off that way.

When I asked if I was talking to a specific hotel booking site they said yes and hid the fact it was Priceline I was actually talking to. My credit card was charged at a much higher rate and when I called to try and fix it they gave me a runaround for an hour passing me onto different booking sites and then said well it is my fault and there was Nothing they can do. I was charged 25% more than hotel rate was plus a $16 service fee. What a scam.

Should have read the reviews before booking with Priceline. They are slow in responding. They’ll keep telling you that the airline has not responded for weeks whereas when I called the airline myself my call gets answered in a few minutes. Also they wanted to charge me$153 of canceling fee on a $135 flight. I even looked up the airline's policy and the cancellation fee was supposed to be only about $50. It’s ridiculous. So much easier if I just book directly with the airline. If you have to use a third party for cheaper price, Expedia is way better than Priceline. I regret very much that I didn’t do my research well and now have gotten myself in a mess.

DO NOT USE PRICELINE. What a scam. It's actually cheaper to go thru the airline than to use this service. They emailed some other person to confirm my flight. Since I never received the confirmation I had to book thru the airline. They still charged me and refused to give me a refund. What a pain in the **. Do yourself a favor and just use the actual airline web site. DO NOT USE PRICELINE.

I reserved a rental car in Orlando through Priceline with RC rental car. What a scam!! I had already paid $239 online and they wanted an additional $400-500 with a security deposit of $1000! No live people either, took a shuttle to view a remote associate through a video chat. Numerous people left with no car and out lots of dollars!! Total scam!

I went to a cruise line m. Yes. C. They were saying free drinks and free Wi-Fi. I have to pay that out of my pocket in these people from Priceline. They are a bunch of liars. Watch out people. Everything is a lie.

I went to book a resort vacation where it said "adults only" however I came to find the room was but not the resort itself. The actual adults only resort is next door. They do not have that one listed so I needed a refund to book the appropriate one. I booked a few weeks back and have a few months till my vacation. They said they are going to keep 50% ($2000 usd) of the funds! This was their listing error. Customer service is just smoke and mirrors, really non existent after 10 calls. Book with the hotel, car service, airline, resort or cruise company itself. Do not do business here.

I wanted to use a travel company that combined Flights and Hotels as it can be frustrating aligning the two and I wanted to take the hassle out of doing the bookings. A friend and I decided to choose Priceline. We spent a fall day perusing Priceline All inclusive Hotel and Flight Packages online and settled on a Sunscape property. We had some questions so we called and talked to an Priceline representative, who helped guide us to our choice. We got flights that were direct at a good price and we upgraded to the adult side of the inclusive resort. We were excited for our trip in February.

Wrong service advertising on website for rental car. Book Full size SUV and at rental place said don't offer full size cars and give me compact-mid size car. Customer service don't care about. Offer insurance and insurance not work for booking.

We booked a one night stay through Priceline at the Downtowner motel in Las Vegas and we were told that this hotel was pet friendly. We stressed to Priceline that it had to be a pet friendly hotel, we were assured by the Priceline representative that it was pet friendly and that they did not charge extra for the pet to stay as well. Once we once we arrived to check in. We were told that it was NOT a pet friendly hotel and that if there was a pet, it would be a $100 cleaning fee for having a pet in the room in addition to the $125 that we already had paid to Priceline. For a pet cleaning fee, making this hotel that we never stayed at with extra additional hidden fees. Well, over $250.

On Saturday, January 27, 2024, I reserved a car with a company called Fox through Priceline. The rented car was supposed to be picked up on Sunday, the 28th, at 2:00 PM. I arrived at the rental car agency at 5:15 PM, and they did not have cars available in the size that had been reserved just 24 hours prior. They only had a car in a category that Fox Rental Company considered $9 more expensive than the one I had initially reserved. The person assisting me asked me "what I wanted to do," implying that I had to pay more if I wanted that car, or else come back later. Never in my life, when renting a car, have I been treated like this. If they didn't have the reserved car, I have always been given the best available based on my reservation without having to pay anything extra.

Warning: Please beware of Priceline's low car rental prices. I needed a car rental and went to priceline's website, found what I thought was a great rental, only to book it find out on the day of the rental that was only for out of state rentals. This was not stated in my contract and rental booking info but disclosed at the last minute when I went to pick up the car.

I processed my refund on them which I called many times. And every time different operator answers my call for follow up they still kept on processing it from the start. My refund follow up has been 6 mos already and until now still on process because what I said every time new operator is answering we gonna start from the very start of process again. They make their customer stupid, the last time I call them take note same number I have been calling for follow up and process, they said they are not Priceline. I should call the priceline number.... What a crap!!! That's how they were... They make you stupid.

I am so mad I can barely write this review. About an hour ago, I made a reservation through Priceline. After confirming, I reviewed the itinerary and realized it didn't specify anything about a kitchen, although your advertisement suggested both a kitchen and kitchenette were available. This led me to believe I had options, so I called to confirm and discovered you only offer a kitchenette, not a full kitchen. Consequently, I decided to cancel my reservation and contacted your office immediately. They directed me to Priceline, as that's where I booked.

Below is emails of my dissatisfaction. I was double-charged and neither company will take action in the refund process, even after all the investigation of the documents requested that I had provided. Don't do business with either PRICELINE or BOOKING or any other associated sister company.

I believe Priceline is a con artist and scammer website. I specify the room I want to book is for 2 adults and 2 children and I specify the ages of the children as requested by the system then AFTER making the booking I realize that what I paid for didn’t include the children then I’m told that it’s in the contract ^fine line^ on the reservation page that the accommodation is for 2 adults only!! If so why did you ask for number of children and their ages and also under the room price clearly stating 2 adults and 2 children!! That makes a big price difference on all inclusive hotels!!

I paid in advance 6 months for a car rental in Oahu in December through Priceline for Dollar rental car. I called for a refund in January, as we were no longer going on the trip. Priceline refused to budge on a refund even though I paid half a year in advance & was canceling 5 months in advance. Never again!!! They totally just pocketed my money. No partial refund or anything.

They do not deserve even a single star. They are the worst!! I do not leave reviews but this was ridiculous!!!! They do not provide any service. We booked a hotel the previous night. When we called the hotel in the morning, they were unable to find our booking. Had to call Priceline and wait for 30min+ to get them to finally book us a hotel. They were however very expedient to charge us for not booking anything for us. When we asked for compensation a manager called MJ was extremely incorporative, talked over us and repeated the same thing over and over. Do not use!!!!

If they have negative star I would gave them negative stars. I canceled my fly around July 2023, The agents told me so many different thing that they do not gave me credit for that fly cancel, I either have to book the fly with them right away through Alaska or put under credit Alaska airline. Even though, I put direct under Priceline, and now I tried to book fly to travel around April and of course its under Alaska Airline. They said my fly only Valid through February 14. They told me I did not look through policy, I told them that they did not tell me the policy when I cancel the Fly back in July. They broke their policy and they question me back that I did not read their policy? Basically, I lost $2500 from this crappy company.

Booked a room with them, very specific of what type of room we needed, go to check in and don’t get that room, hotel says that Priceline cannot pick rooms. Hotel was nice enough to upgrade us. Priceline advised we were 300 metres from an event we were attending, turns out we were 1.4 km from event.

Buyer beware. I attempted to book flights through Priceline, and even received a confirmation of booking. A representative reached out to me later in the day to notify me that I actually wasn't booked, but could book me on the same or similar flights for 4x the advertised (and booked/confirmed) price. I've been going back and forth with customer service since then, only to receive a "flight prices are moving targets" response that is pure garbage. I'm not new to traveling, but I was new to Priceline. First and LAST time I will ever use their services.

Priceline spun us in circles. My husband & I volunteer abroad. He got sick, and I booked the cheapest flight I could find online & lost ~ USD 4500 to fly him home. The Brussels Airlines denied him access because of his health and then refused our request for a refund. Priceline offered zero support and kept referring me back to Brussels Airlines. Now, I'm stuck abroad, trying to survive while my husband is still sick five months later.

I rented from Priceline website auto rental unlimited mileage to go on vacation and when I went to pick up the car everything was automated and an additional price was tagged on and stated I couldn't leave the state. Also I had to pay a daily rate for tolls unlimited, lots of things to add more and long story short I took very good care of the car which performed very well, returned via automated key drop, no paperwork and after a week I received a charge on my credit charge for $2,600 with no reason so I call and they state because I traveled past state line, I am in breach and I get that charge additionally!! WHAT A SCAM!! FROM PRICELINE!!!

I booked a hotel in a emergency through Priceline. After arriving to the hotel room. It was awful. Very dirty, smelled like cigarettes. Hair all over the sheets. Mold in the ceiling. I walked right back out to the desk. The lady working the counter said I could have the money back but since I went through Priceline I would have to call them to get my refund. After talking to 2 representatives, one being the supervisor. They DID not want to give me my money back and offered a discount for a next stay. Even after the hotel saying to them, I could have my money back with no penalties. Priceline are crooks. How can they get the full refund from the hotel and refuse to give it to me and keep my money when I couldn't even stay in the hotel. I will never use them again and I advise others not to either.

I booked car via Priceline and paid upfront. Upon arrival it turned that the merchant did not see this reservation. The Priceline rep was helpless so we paid the rental price at the counter. No refunds were issued by Priceline. They claimed that our payment is nonrefundable.

I used Priceline to book a 5 star hotel in Madrid. They were having a promotional offer on their website for a suite room once I purchased - the itinerary came through as a Jr. suite room. The specs on the two rooms are completely different and this is very misleading. When I called customer services for support on this booking, the first agent I worked with told me on her end she was seeing a higher price for the suite and told me to cancel or confirm with the hotel, because there was nothing she could do.

I had a problem and they don't let you call. They somehow booked me for jan 30 2024 but I did not sign up for that date. I signed up for dec 29 2023. They do not allow a customer to get a problem discussed. Not the first corporation who has adopted this practice. Shame on Priceline.com. It's a gamble to deal with a business that behaves this way. All we can do is vote and boycott but sometimes we need them and that's ok unless there is a necessity to talk to them.

DO NOT use this company!! Due to a medical condition, the last 5 nights of my hotel stay had to be refunded. The Hotel did its part and Priceline greedily kept most of it. Charged 73 a night and gave 32 back…They then tried to lie and say it was because the Hotel did not refund but I had the paperwork from the hotel! Priceline requested the paperwork and when I provided it to them, they just shrugged and said “tough luck!” Greed and nothing but greed!!!

I would prefer to show a picture of how bad they treat customers. I’ve been back and forth. I’ve reported the hotel to the health department. They still refuse to help even though the room is booked through them.

Priceline is completely useless for potential customers! I was looking forward to booking a car rental through their website but they have convoluted details on their page and nonrefundable prices that made me hesitate on entering my payment details. Essentially, the car was to be "supplied by one of these brands" and they listed multiple rental companies. There is no way to confirm which company I would be assigned, and I'm not sure I would've been assigned a company after making the purchase. My biggest hesitation was if I was assigned, let's say Company X, and their offices close by 8pm and I landed at 9pm, I wouldn't know that I had Company X until after making my nonrefundable purchase.

OMG! Worst company I ever had experience with. I spend more than 10k in tickets with this company and they changed my itinerary and on the email they sent me to change, there was no change, so I acknowledged that no change has been made according to the email. Few seconds later I receive a new email with an layover of 6 hours in one of my itinerary and the booking was confirmed. I would NEVER accept this. They tried to tell me that I need to pay $78 per ticket, per person. I PAID ENOUGH MONEY to not have a long layover. It’s Priceline fault since I originally booked with them. Bottom line is…. Do NOT TRUST this company. I would never accept a layover of 6 hours in the airport traveling with 2 kids and 2 seniors. So many regrets!!!

I used a "We Pick 3" option on Priceline to book a room for 2 nights in Nashville recently. I reviewed the 3 hotels offered, reviewing their amenities pages. On Priceline, the initial amenities page is the second page underneath the hotel description. However, if you continue to scroll down through 8 additional hotel suggested listings, you will find additional potential charges. In this case, a mandatory $40 daily parking fee, which increases your daily rate by $40. It you are budgeting $120 for a hotel and end up having to pay $160 per day, it's quite a substantial amount for the week.

I used the option of not having insurance on their website, but when I went to the car rental office to pick up the car, they said without insurance in our office, taking the car is not possible. Even though I had previously rented cars without insurance from various websites and other rental offices without any issues, they insisted I should have purchased insurance on their website in advance. They mentioned nothing about the mandatory insurance on their rental agreement. I asked them to cancel my reservation, but they said I needed to contact Priceline directly, and when I did, they didn't take any action. This has been my worst experience with car rental through your website, and I will definitely share this experience with anyone I know and online platforms.

I will never ever use Priceline again. We had the worse experience at the Island Beach Resort in Ft. Walton Beach FL. There is construction going on all day and the noise was extremely loud. When we tried to get our money back, we could not, resort stated because we paid through Priceline they could not. Subsequently, I called Priceline. they verified the construction and still would not take any of the responsibility of booking at the worst resort possible. I will never book anything from Priceline!!!!!

Updated on 04/01/2024: I am writing this review so that others will be aware of this company’s lack of integrity and not use Priceline. I called and wrote to Priceline many times and sent in documents countless times. After almost three months, Priceline sent me an email stating that I would not receive a refund. I was in Brazil on January 1st and I made a reservation at the Recoleta Grand Hotel in Buenos Aires through Priceline, #**, for the following day.

Priceline sent me to a car rental place called Nextcar. Upon arrival they would not honor my reservation and tried to charge me more money for a different car. I watched every person in the building argue and no one left with rental cars. Priceline is yet to refund my money. The company they sent me to is not recognized by the BBB and has a 1 star rating on Yelp.

I booked two filghts back in 2021 and had to cancel due to Covid 19. In 2021 I was informed that the flights were non refundable and that there was nothing else they could due. In 2022, I called in again numerous times and was provided the same information and a credit. It wasn't until 2023 that I was informed that Priceline's policies stated that no refunds could be issued through them. However I could contact the airline itself to request a refund. I reached out to United Airlines. I followed the procedures that were given to me and the issue is still unresolved. Today I was talking to a manager in regards to the reasons of the flights being cancel due to a death and covid 19. They want me to produce a three year old positive covid 19 test taking at home for them to submit to request a refund. The manager hung up on me and never called me back. The lack of communication, leadership, and customer service needs to be addressed.

I was a loyal Priceline customer for about 10 years with no issues. At first the deals were great. Then they stopped letting me name my own price, but it was still good. The few issues that arose with reservations or during travel were easily resolved with a few phone calls, and I was always treated as a "Priceline VIP." But in 2022 I took a trip where I paid for everything in advance. Then the rental car company charged me again for the car. I tried to resolve it with the car company.

I went online to book a hotel, accidentally booked two hotels for the same night, thinking it was only one, until I realized I had two charges on my account, I reached out to Priceline to request a refund and they would not allow it, I even asked if they would just give me credit for another room, which they also denied. So I seriously paid for two different hotels for the same night! Such a rip off, could never even get a hold of anyone to help me out further, very disappointed with the experience don’t care to ever do business with them again!

Package deal. Not a deal w/ car rental. Ripped off. Charged for additional driver & for (refused) pre paid Sunpass. Customer service Horrible. Do not use Flexways/Zezgo in Orlando. Rent car elsewhere!

My son lives in Vancouver BC and we searched for a flight to London, ON. online. We found an Air Canada Flight and booked it. It was through Priceline and nowhere did it say that the pricing was in US Dollars. Why would we book a flight within Canada and pay in US Dollars? It was only when my Visa statement came in that we became aware of this. We called Priceline immediately and they would do a to help. There is absolutely no customer service and no US Office to contact other than sending them a written letter that would need to be mailed. I would never use this company again and will tell anyone I know how poor the customer service is.

I purchased a plane ticket with Priceline to visit my dad. My dad passed away before my flight to see him. I contacted Priceline to get an earlier flight to make arrangements. The representatives of Priceline were uncaring, and unpleasant. I was basically told by two managers if I couldn't produce a death certificate there is no refund. I tried to explain to these intelligent people, I was not trying to cancel the flight just leave earlier due to my dad's passing. Also death certificates are not given on the day someone passes. I had to purchase another ticket with another company. I would never recommend or utilize the services of this scam company.

Booked a hotel room using my visa card. But never received an email confirmation for the booking. The hotel received a booking confirmation with my full name and my request for a nonsmoking room, but with a wrong booking date. The credit card information sent with the hotel confirmation was not of my credit card info, that had been used for payment. After hours on the phone with customer service. I suggested tracking the ID # of the confirmation sent to the hotel by Agoda. After Priceline / Agoda realized it was an in-house mistake. The original booking rate for the hotel room was not honor. I was expect to pay a higher rate due to their mistake. So, off to my off-road vehicle, time had expired for a night booking.

Booked a hotel through Priceline, they sent me to a bug infested hotel with front desk people are rude, busy talking on the phone while leaving you standing there waiting. I left and have been fighting for my money back for a week. They refuse to refund me my money

Zero stars. False advertising. Only reason we got a hotel next to our house was to use the indoor pool they claimed the hotel had and after checking in they have a outdoor pool only and it’s closed in winter.

My recent experience with Priceline has left my family and me feeling utterly betrayed, as the platform failed to deliver on its promises and demonstrated a complete lack of accountability for the dismal state of the accommodations they promoted. Unfortunately, our trust in Priceline was misplaced, and we found ourselves stuck in a hotel far from the advertised amenities. Upon arrival at the hotel, it became apparent that more than half of the promised amenities were unavailable, leaving us disillusioned and frustrated. Discovering that Priceline does not take responsibility for falsely advertising the properties they promote on their platform is disheartening. The discrepancy between what was promised and what was delivered reflects poorly on Priceline's commitment to its customers.

Priceline is the worst traveling site out there, they are messing with my flights, changing it and screwing me over, because my flight is now not correlated with my hotel, so instead of getting to Vegas at my original time 9pm we are getting there 12am the next day, now we are gonna be stuck a whole 10+ hours for our next day hotel stay and we are losing a day ($100x4)! Kinda scammy.

I arranged to rent a car through Priceline. An apparent good deal was available if I chose the Supplier's Choice. I was embarking on a trip into rural and mountainous areas. When I arrived at the airport to retrieve the car, I was rather appalled when the Supplier's Choice turned out to be an electric vehicle. I had zero desire for such a vehicle, and was further appalled that the rental agent could give me no useful details about the logistics for managing this rental. They could not give me information about charging stations, costs, or payment logistics in my intended travel zone and I ultimately was charged MORE to opt to a conventional auto. BOO on Priceline.

I booked a flight for Dec 21, 2022. I was unable to do the flight due to military orders, I called and they refused to do a refund, so we settled for a credit. They never told me that the credit was only valid until October of 2023. What sense does that make? I only fly once every 3 years. I’m not going to go somewhere random just to use up my credits that I deserved a refund for. It was $900. Well I went to go book a flight in December 2023, credit is gone. I spend an hour calling Priceline arguing with them just desperate for my $900 credit back. They kept saying how it’s non-refundable. This site offers no security whatsoever. I will NEVER book through them and I will advise my friends and family to do the same as well. Awful customer service.

I purchased a travel package from Priceline, including a rental car. However, when I went to pick up the rental car, the rental car company forced me to buy their collision insurance by disqualifying my personal comprehensive insurance. Because already paid the rental, I called Priceline for help. The gentleman on the other side refused to offer any help. Frustrated, I left without a car and proceeded to dispute the car payment.

First time, accidentally pressed the wrong hotel button and went to my usual hotel to check in, both hotels begin with the letters HO. Immediately saw that I was billed twice, but for two separate hotels. Immediately called to cancel, but Priceline stated that they had to go to the hotel (which would not answer its phone - Holiday Inn)! Priceline, which makes has no provision to correct a booking made in error, and supplies no review panel at the end of the booking process, contacted the Inn to request a refund. Since Priceline colludes with all hotels that list reservations as non-refundable, even when an error is made on a potentially confusing app, the request for refund was denied days later. I was charged for two hotels at over $100 each. Worse, a week later, I carefully reserve my regular hotel once, and am then informed upon arrival that I have two reservations. Again charged double, Priceline did promise a refund, which I have not seen yet after several days. Company deserves a class action lawsuit.

I booked an express deal in Superior, WI, and ended up getting Boarders Inn as a couples get away. It was advertised as a 3.5 star hotel. Boy were we disappointed. The hotel was more like a Days Inn or a Super 8. Floor tiles cracked, hard bed, flat pillows, hot tub was over chlorinated. Reached out to Priceline right away and they refused to do anything. They said that the ratings were based on “actual guest hotel stays that booked with them.” I am certain either Priceline or the hotel are paying for positive reviews. It was not the worst place I ever stayed, and I would have been satisfied if the room matched what was advertised, but it didn’t. I am not sure why Priceline has customer service agents—they refuse to do anything to actually help.

All deals with Priceline are non refundable. And tack on $100 plus in fees. Even when when their staff makes mistakes. They missed one letter in my last name for Intl travel. We advised within 12 hr of error. 3 plus weeks, and having to provide proof of last name. 20 plus emails, 12 plus phone calls and still not corrected. Airline requires $50 to take over reservation and correct name. Price wants $150 for a typo they made. This is the worst company in the industry. They finally came back and lowered to $50. We already paid them. Big mistake. Do not use.

I want to keep this short. I pre-paid for a car rental With Priceline. Unbeknownst to me after paying for it, I learned it was with CarWiz, not one of the national brands like Hertz or Avis that I thought it was. When I arrived two hours late to FLL, It took me three shuttles to get to the offsite, third-party car rental (CarWiz) and because I was two hours late due to the airline delays, they didn’t have my rental. They had nothing to offer me that day. I needed to drive 90 minutes north of the Fort Lauderdale airport but didn’t have a car. I called Priceline twice, I spoke to three people there and I still do not have a refund. I’m hoping my credit card company will help me get a reimbursement. All I can say is it took me six hours to deal with this mishap. I’ve only used Priceline twice and both times I had a deal with an issue. Priceline is not worth the money you’ll save. It will cost you more, mentally and financially.

Priceline has a bunch of hidden fees and taxes. They don't warn you about the hotel "resort fees" you may encounter when you stay. The worst customer service I have ever experienced. You are paying them a cheaper price for cheap service, because you owe the rest to the hotel. I will never book with them again.

Just don't do it. I should have known that they were thieves when they asked for payment before I get the car. They took my money and did nothing to help me get the actual car. The directions to the rental company was horrible. I didn't get there until 1 hour after I landed. And the place was 6 minutes away. The shuttle drivers were all rude, and I had to take an Uber to the location. When I canceled the whole thing I ended up with worse customer service. Now I have to wait for 10 business days to get my money back, and that's only after they do an investigation? I never got the car. There's nothing to investigate. They are thieves. Never again. All this happened in 2 hrs. And my whole Holiday is ruined because of them.

Booked with priceline.com from Dec. 22nd for a return flight to Vancouver and a car rental. My flight is early morning. All charges are displayed on my credit card. Now I showed up at the airline counter to check in and there is no flight for me. I was never booked. Yet still I received no communication from the 3 available methods of contacting me by Priceline. Called them while at the counter, "Oh we are very sorry, we know we are at fault but your flight was rejected. However your car rental is confirmed and we have no way of canceling this according to policy." I had to call them at the counter to get this update which they knew of well in advance. And no one contacted me to tell me this. Called them, "Oh even though it is our fault we can't do anything about it. Your refund for your flight is been processed but your rental cannot be refunded as per policy." Now, tell me, what am I suppose to do here.

I purchased a two-way ticket with Priceline. The day before the departure, I found out that the trip was canceled by the airline (Priceline did not notify me for that). I called Priceline immediately. The agent could not find any resolution so the reservation with Priceline has to be canceled including the returning ticket. I asked for a refund and the agent said that he will contact the airline. I called them again for my refund in the following day and the agent said that she will email the airline and I should get a response in a week. After about two weeks, I called Priceline again and asked the status of my refund, and the agent said that she will need to contact the airline again. This is them, always using “contacting the airline” as an excuse but not dealing with the issue directly. I purchased the tickets with Priceline not with the airline. If something happened not due to my fault, Priceline should be responsible for refunding to me. I will never use Priceline again and warn anyone who is planning to.

Showed up at car rental on Christmas Eve 2023 and no cars available. They said Priceline continues to allow booking even if no cars. Priceline just continues to book and customer servce was non existent. I Will never use Priceline again.

Terrible experience, terrible customer service, Air Canada says all them. Priceline says nothing can be done, layovers were ridiculous, couldn't check into a hotel, just a terrible place, all together.

I booked a trip on Priceline to visit my kids and their families for the holidays. I paid for trip insurance but apparently my insurance was for only one leg of the trip. If I would have realized this I could have fixed it. Five days before our trip my wife came down with COVID and I did shortly after her. When I called priceline, I tried to change my flight with a full credit or refund, but they couldn't do that because of the insurance. The trip cost well over $2000.00 and I was credited $574.00 towards our next trip that had to be used within the next year. The moral of the story is, read the fine print before paying or they will get you. I will never use or recommend a travel agency again.

#everone started price was $275. Do not use Priceline for flights or car rental. After you pay, you will get an emial from the flight saying to pick your seat the day after priceline refund guarantee expired. Then you have to pay for flight, baggage, fees. The car people haven't even got to me. So far with priceline and flight I have paid $455.17 +car. If I would went to straight to American airlines $278 round trip include everything I need plus car rental of $238 with their full coverage insurance. If I would of went Experian the car package is $405 including everything on flight and car with full coverage. Also priceline price guarantee does not include packages meaning since I got an car and price match is only for paid members but not all. Don't go for priceline or you will be paying so much out of pocket. #priceline #spiritairlines #triptochicago #don't use priceline

The airline didn’t existent when I got to the airport. Priceline is a scam. I didn’t get my refund back. I had to pay for a flight that I didn’t take. Once again repeat after me do not use this company.

Confirmed cancellation and still charged account after confirming. That is contrary to the agent who confirmed. The booking was not acknowledged by the hotel as I originally contacted to immediately cancel only minutes after. And they has no record of the reservation. Why would your agent say the reservation was cancelled? Never was I told that there was going to be a review or investigation. I travel and stay away every other week. This response is absolutely in contrary to your agent. I will be posting this message along with your response on every single media I can and consider the hotel reservation as severance to never doing business with Priceline and warn others that your word means nothing!

I am in the military. I had bought tickets in advance to go on leave. My command limited our leave to 10 days so I tried to reschedule. It would of cost an extra 1700 to reschedule. I decided to ask for a refund. They said they could not do that even though my insurances covered full refunds. They told me to send a screenshot of proof of purchase so I did. They decided to charge me another $34.57 on top of the $598.27. Do not purchases tickets from Priceline.

I am a VIP member and was defrauded by Priceline. I purchased a ticket from Priceline for British Airways. This was during the covid time. I could not travel so British airways allowed priceline to issue a voucher. I had 1.5 years to rebook the flight but priceline did not let me rebook. I sent many emails and called many times but to no avail. I was put on hold by priceline representatives as soon as I told them that I need to rebook using a travel voucher. Priceline wouldn't let me rebook using the voucher online either so I could only call to rebook, which priceline effectively stopped me from doing.

I booked an all-inclusive trip flight & hotel package to Cancun for Feb 19-24 2024 online. The hotel portion is fully refundable until Feb 13, the flight was non-refundable but changeable. I called and spoke to an agent to move my flight to an earlier time on Feb 19th, stating I would only do so if the fee for the change was reasonable. She said it would only be $90/per person, so I went ahead. She told me that I would receive an email confirmation after booking and payment. When I received the confirmation email headed ‘congrats on your trip Monday Feb 19th 2024 is confirmed!”, my flight was now for DEC 19th- FEB 24th!!! I called back to rectify the situation, only to be told that it would cost me almost $700/per person to reschedule to Feb 19th.

Make a car reservation through Priceline and paid a full amount requested by Priceline in behalf of a right cars company. At the pickup a car at their location they came up with a surcharge of $300 without any explanation so I cancel my reservation and Priceline did not refund what a paid upfront.

I see there is lots reviews about Priceline rip people off. I had the same experience with them, had dealing with them for my refund over half year now, they keep lies to you the refund is in process, takes 3-7 days, after several times them they switch to which method you like to refund, get your extend times again and again, then verify your address for refund by check. Of course you wait and nothing happens, more weeks go by after follow up. The next they change to refund by your card, wait and wait again, times are go by again. Keep going with lie to you will process 24 hours …. Many back and forth by check or bank. But you will never receive your money lol … I have not ever see any company like this, I had book things with them for many times, but will never do it again! The company seems is going down….

I paid for a flight and hotel package to Houston on the 8th of December for 3 days. The lady that was helping me book the flight informed me that I could get a window seat if I paid $30 extra which I did. You all can imagine my surprise when on the date of my flight not only did I NOT get a window seat but I was placed in the aisle on the very last row on the plane next to the toilet. So I had to not only endure the smell of people using the toilet but also move my shoulders out of the way for people going and coming. It was the worst airplane ride of my life and I will never use Priceline again for any flight and hotel package.

I booked a flight and rental car for my daughter. The rental car portion of the booking said that all taxes and fees were included. She didn’t realize that when she picked up the car in Denver and was hit with $125 in taxes and fees. When I contacted Priceline, they said that the reservation did not include taxes and fees. I sent them a screenshot of the same reservation, showing where it says the taxes and fees were going to be included in the rental car. After chatting back-and-forth for 30 minutes, they basically said too bad, there was nothing they could do, and ended the chat. Borders on fraud. Was also booked with a substandard car company.

Had to cancel within 1 week of booking trip. Priceline refuses to refund rental car portion due to "outside of cancellation policy timeline". Never again Priceline, never again and telling everyone I can to avoid this company.

The process in my transfer found was cancel in the original day and process in other day with no notification to me. I have bill now and don’t deposit the money in my account several times, call, no solution.

Really give no reviews. When I was a site to book a certain hotel. They said click here for a good deal. So I did thinking it was the same hotel I was looking at. Never got to see the hotel until the complete checkout. I was booking a room where I can have my dogs. I selected the room that was refundable with 2 beds. After I complete the hotel stay. They had me booked into room that wasn't refundable. I can't stay at this hotel because they don't let bring in your pets. I called. They won't refundable me my money. Can't stay there with my dogs. They are ripping people off. I got no refund and no stay. They are fraudulent. I am out of the money. And couldn't stay at this hotel. Not the hotel I wanted. They should be shamed of their self. Ripping people off.

Me and families make a reservation like 15 people and the reservation we make is for 4 guest each family on the website. But we call the hotel to make reservation for parks and restaurant and they told us the reservation is for 2 adults only and the hotel want to charge 606 more for night each day for a kid almost the same amount the we pay for the trip so please don't buy with Priceline.

Priceline has false advertising and I’m so disappointed. I have been using Priceline for so long and just recently booked a Privilege room on their website then I received booking confirmation and it’s showing Standard room. Contacted customer service and was told that Priceline is wrong but if I want to get Privilege Room I have to pay $65 extra per night. Is that how Priceline do business? Giving false advertisement and will never take responsibility?

We booked a fight, rental and hotel right after thanksgiving to see a sick family member in Florida. Our flight went great. We went to get our rental car and they canceled our reservation. They said we needed to pick the car up at 10 am. I said that is not right our flight did not get in until 10pm. We had to make another reservation and pay twice as much as we did with Priceline. Now we have been trying for 2 weeks to at least get a refund on what we originally paid. Dealing with Priceline has been impossible. No one is nice. All they do is say sorry and repeat over and over what I have told them. I would never book with Priceline again. We are now going to dispute things with the credit card company because we obviously are getting nowhere with Priceline.

Had to request a refund and cancellation. Was told it would take one business day. The next day they're telling me it could take one to two billing cycles which is 30 to 60 days to get my money back. Unacceptable, unethical, and downright horrible customer service and policies.

I booked a hotel through Priceline, but was an horrible experience. Hotel was 'Travelodge by Wyndham Memphis' but has nothing to do with the Wyndham. Hallway floor was looking old and not worth the money I paid for it. The housekeeping was finishing cleaning the room and advised me the room was not ready. Her manager came to assist and noticed there was not TV in the room and asked her personnel to bring one. Room furniture was old, gum on the wall, bathtub was not very pleasant, the bed even worse experience I've ever had. I recommend people really research the hotel they are looking to book is going to be as the pictures posted online.

I made a hotel reservation on Priceline.com and canceled it during the full refund guaranteed period and expected to get a full refund as promised automatically. I also got an email that my reservation is successfully canceled and I'd get a refund shortly. However, with no refund even after more than a week, I contacted Priceline.com via chat and found out initially that my booking was not canceled and after chatting with an agent, she mentioned it is not showing up at their end because the booking was made in fact with Priceline Group Company, Booking.com and asked me to reach out to them instead. I wish the process is direct, smooth and does not shock customers. I did speak with Booking.com and found out that the refund can take up to a month.

The hotel in Madina pricing was book and paid upfront based on Priceline with sister partner Agoda. It's your internal issue regarding the incorrect rate reason the hotel wants to cancel the booking or want more money from you due to the rate difference between you and them. Priceline and partner agoda must take a hit and accommodation booking service. After talking to customer service with Priceline and Agoda have such poor service that they will send me a refund to my credit card within 30 business days. Priceline never disclosed this booking under their sister company Agoda. Both are bad reputable companies. They just playing games and collect more money later for booking. There is no option for zero star in the system. That's what they deserve.

Priceline’s “travel insurance” on their flights is a complete scam. When you are checking out they offer the insurance under the guise if you need to cancel your flight you are covered by the optional insurance ($18). We were flying to Mobile for a tennis tournament and due to weather it was cancelled. So I was told to contact the Allianz - the third party insurance company and file a claim. Well the first thing Allianz says is go look at page 12 and 13 of the policy to see exclusions. There are 25+ exclusions and basically EVERY and ANY reason you would need to cancel a flight is listed as an exclusion.

I went online to book a hotel. I searched a certain zip code and a certain city which I needed to stay in. It then gave me a list of hotels to choose from. One of the options had 3 hotels. If I chose that option Priceline would choose one of the 3 hotels. I was not able to see the addresses to those hotels but the pictures looked decent so I was ok with staying at either one of the 3. Once I paid for the hotel I got a email confirmation to a hotel in a different city and a different zip code. I called customer services and spoke to a gentleman which I can barely understand. It was obvious that the call center is not in the US.

If I can give it negative stars I will. The lady lied and said I was getting my refund in 15 business days. I call 15 business days later and comes to find out she never canceled it. Bunch of liars. Don’t ever book with Priceline if you want a headache.

Have booked vacation after vacation thru Priceline, WHOOPEE! FINALLY a PRICELINE VIP after booking many trips! Well, went to my other email and booked a trip under that and price was just the same as a VIP DEAL.