Priceline

Relying on previous experience with Priceline's 24-hour cancellation policy, I decided to try and save $20 by booking an express deal. It appeared I had to book it to see what time it departed. I ended up with a booking to go see my dying father-in-law at a time of day that would have required my husband to take an extra vacation day. And all customer service could say on the first call was, "I'm sorry, you've booked a non-refundable flight." I'm glad they record their conversations so IF anyone CARES they will hear how utterly disgusted I am with how unclear the web process is about this, and the deep certainty in my voice when I told them this experience means I will NEVER use Priceline again.

DO NOT use Priceline to book a hotel. Ever. They took my money and gave us a hotel room with a construction view. And since we booked through Priceline the hotel could not refund anything. Then I called Priceline and they basically said, "I’m so sorry but no refunds." Do not use this company. Do not.

We booked a room through Priceline for an overnight stay between flights in Seattle. I received a confirmation code the night before the flight. When we arrived at our motel at midnight, our reservation could not be found and they were full. The motel were not friendly or willing to help. It was simply, that confirmation code doesn’t exist, "Please step out of line." So we were forced to walk to another motel to find an open room somewhere, now around 12:30-1 am. I will never use this company again. How do you send a confirmation code if it isn’t confirmed? That is the code's one job... to confirm the reservation.

I did a reservation of three days at the Disney all star movies resort from August 13-15th, and for a preferred room (closest room to the pool or restaurant or lobby) but when I got to the hotel I changed the room to a standard type, the person at the front desk told that because of that downgrade I should get a refund of about $60. I did contact Priceline but they answered that the room I got was a two-bedroom like if it was a preferred room type and there was nothing they could do about it.

After problems in the Quality Inn in Williams, we had a room there where the lights could not be switched off. Priceline did not do any proper offer to compensate this problem, neither did Quality Inn. The combination Priceline and Quality Inn, never ever again.

I thought I was calling reservations for Holiday Inn Express but what I was really calling was Priceline and did not know it. They completely misrepresented the call acting like they were "Their Properties". Don't use this company. They overcharged me for the stay. This company has no integrity at all.

I recently booked a 4 night room through Priceline.com because it was advertised as the cheapest price and “free cancellation.” Well 2 hours later I ended up canceling the rooms because we were unsure about the trip and they ended up charging me a fee of $100.24. I had to chat with customer service because you can’t talk with anyone over the phone and said that their “free cancellation” promotion ended the day before, which makes absolute no sense. Why would they have a promo if it ended the day before? Total scam!!! I will never book anything through them again!

We paid $116.97 total to Priceline hotel who told us it is a 3.5 star hotel, but the hotel is so run down & trash, paint is chipped, dirty stain on carpet, trash on the hallway and everywhere. We trust priceline.com over 20 years, so we did not cross check on the Yelp. We could not sleep all night and got up 6am to pack and leave that nasty and dirty hotel. I called and complaints to Priceline and they said their partner will not refund, so Priceline choose to fraud together with Ontario Gateway Hotel.

I purchased a five day vacation package through Priceline as celebration for being cancer free. When I received confirmation, Priceline changed one of the flights to a later time. I called Priceline, spent over an hour with them on the phone and they kept saying there is nothing they can do. They said I would need to cancel the reservation and rebook it. They assured me there would be no cost to cancel. That is not true. Once they cancelled, I found out I was still charged. I spoke to Priceline again. They said that since I cancelled, I would be charged as the trip was non-refundable. I told them they told me to cancel, assured me I would not be charged, and to rebook the trip. They said they cannot refund the cost because the rules say... They ruined this trip for me. It was supposed to be a celebration and turned out to be filled with stress. I am now out the cost and no trip to go on. This company is horrendous. They do not care... just take your money.

Tried to book online and failed several times. During the process I was asked to key in my year of birth. I did so and something in the transaction failed. As each instance failed (Priceline will ask 3 times) an authorization charge was placed on my credit card. I called customer service and they were not helpful as all they see is the end result of the transaction. In this case a failure to key in my year of birth. So to give them the benefit of the doubt I tried using another card. Same issue (did not try 3 times again). There seems to be an issue with the secure portion of the transaction with the credit card companies but no one to help find a resolution. Called customer service which then transferred me to a "Relationship Manager" which was also useless. Used to be a great company to do business with but no longer. I would suggest staying away and trying the partners they use such as Booking.com.

I arranged for a 2 day car rental through Priceline for my trip to San Francisco. They gave me a great rate with Payless car rental. Only $84 for the 2 day rental. Priceline's site said that Payless was at the Airport (definitely not). Their site also said that Payless would accept Debit cards (They do not). My 2 children and I took the shuttle to Payless after our flight ended, only to be told that they would not accept my debit card. We then had to take a shuttle back to the Airport and approximately 3 hours after we landed, we finally had a rental car from Alamo for $306.00 for 2 days. Guess how I paid for that? You got it- my debit card. Never use Priceline and definitely NEVER use Payless car rental. This pretty much ruined my vacation.

I had booked a hotel with Priceline and then I could not make it and needed to cancel. Priceline took 100% of the money, offered no help, basically an empty hotel room they will cash in off of. I will never use Priceline or any of their subsidiaries again. Kayak, Booking, Agoda, Priceline, OpenTable. I would avoid these. They may have a slightly better deal on paper here and now but they will screw you over in the long term. Trust me, you get screwed over by one bad deal and you lose 100% of your funds. What's better, paying 5-10% more a few times or losing 100% of a deal? I would avoid this company and all their others. They exist off being inflexible and cashing in on people who make changes to their travel plans.

First I went online to book a rental vehicle for my trip to Greece. When I was entering in other sites my one way rental it would come up in the price the one way fee in this site. I had to learn the hard way. It is when you print your voucher, which again it specifies my charge, also the charge was different than the voucher specified it was more. When I wrote to them they were going to look into my charge, but it closed its case. I will not do business with company ever.

Priceline forgot to include extra $20.50 driving permit fee, even it stated on reservation all taxes and fees are included in $35. That is a not true. First car I got besides many visible damages, not just scratches or dents, it was some serious damage on both doors and front. As soon as I drove away car stop running, I had to return and got another damaged car, but at least was running. Also, on reservation it should be mentioned that holding fee on our credit card is $1500 as not everyone will have that kind of limit on their credit card. I just spend 1 hour 17 minutes on the phone with Priceline customer service, spoke to Jane CR **; Claire supervisor ** and no one could explain what is included in $35 fees and why $20.50 additional fee was not on the main line of extra charges in my reservation. Very bad experience.

I’m not sure how Priceline is still around!!! They are the worst!! I booked an all inclusive trip for 2, 2 flights round trip to Jamaica and 2 all inclusive guest in one hotel room well in advance of our trip and paid in full. A week before my travel I call the resort directly to confirm everything. They had our reservation but listed as one all inclusive adult staying not 2. I called Priceline and they said that is how it was booked for on one all inclusive guest. And it was a reservation that could not be changed. Why would 2 people fly to Jamaica and only one stay in the room. I said, "Ok. Well can you just add one more person to the room." They said my reservation could not be changed at all. They said I had to book another room for 2 all inclusive. But I could not cancel my other so I would be charged for the original reservation that they messed up on AND then also pay for another with the two!!! Are you kidding me.

I was charged for a trip that I did not make. Priceline refused to provide me with any information regarding the trip. Obviously they support fraudulent and criminal activity and when I finally spoke to a rep from the company, they were located in Mexico, SHOCKER. Would NEVER use priceline.com.

I when on Priceline for hotel room booking. Entered all the information needed and finalize the reservation. Came back with the deal is gone. So when in again and found another hotel same thing over again but I thought, "Wait. I better check to make sure they don't charge my credit card." To my surprise there it was double charge with no booking done. So do not use their site as you cannot talk to anyone except automatic reply. Their website is crap and be careful, I contacted my credit card company and we are working on getting this taken off!!!

Hi, I am writing to express my disappointment in Priceline and their customer service. I booked a flight from Lisbon to Mykonos to leave at 12:35 am on Friday 9/14. I mistakenly thought it left Friday night at 12:35 am. I never received a check in reminder from Priceline to check in. Had I received an email to check in, I would have realized my mistake and been able to catch my flight. Priceline did nothing to help me and said the reason I didn’t receive an email to check in “was maybe because of a glitch in the system.” I had to spend another $300 to book a new flight tonight (I did not book through Priceline). I have flown hundreds of times for business and pleasure and have always received a check in reminder from the multiple airlines I have flown... including when I’ve booked through a 3rd party, like Kayak.

Good Day robots working at the Priceline customer service, I wanted to personally reach out to you and thank you for cheating yet another customer out of their money. I hope you get to sleep like a baby after a long hard day of scamming people. Me and my husband has tried calling you several time for the last two months literally begging to change our travel dates if the trip can't be canceled due to a family emergency. However, since we have robots working at Priceline and not actual human beings who can try to understand another person's situation, we were simply told no.

Used Priceline to find a flight from Boston to Logan. As I completed the transaction I noticed I was being charged for a car rental. I did not want a car rental. I went back to edit my choices but there was no obvious way to remove the car rental. I exited from site and started over. I left a comment about my experience. I was notified by Priceline they saw I had car reservation and would have to cancel it with Sixt Car Rental. I went to cancel by phone number given to me from Priceline but message said to go to their online site. Their online site said it would cost $187 to cancel. As of right now I have not been charged for the vehicle I never rented or needed.

When using the express deal for the first time I checked the examples of hotels that could be involved in my booking. I understand you get what you pay for. But the hotels were misrepresented. I was very disappointed. After purchasing the deal for 2 rooms I was notified that it was a very low rate hotel. Lower than the represented examples. The reviews included bed bugs, roaches and drug activities/unsafe area. First and last time using Priceline.

I recently booked a trip with Priceline. There was no issues booking the trip. Within a couple of days I received notification that the flight had changed. This happened several times over the following week. However, when I checked on the changes, I couldn't find any. This is because their system does not update to reflect the changes to the customer. I was 2 weeks out from my trip and checked on my reservations. My flight had in fact changed. The return trip had a 14 hour layover!!! I didn't know who to call to change it, so I spoke with the chat. They gave me a number to call. This took over an hour to change my flight. Priceline had to call the airline directly. I could not call the airline directly, because Priceline "possessed" the tickets.

I always use Priceline when I want to book a hotel. I recently booked an express deal hotel. They do not tell you the name of the hotel until after you pay. Which is normally fine. I don't have a problem with that. Well, after I paid, I googled to hotel and it had horrible reviews. MANY guests complained of mold and mold smells. I am SEVERELY ALLERGIC TO MOLD. I contacted Priceline and told them about my mold allergy and then I needed to transfer the funds to another hotel. They refused. So now I am out $240.00 because I can't stay there. Horrible way to treat a loyal customer.

I bought an airline ticket from Priceline and realized at the airport that they schedule me in flights that were impossible to make. The airline had to reroute me and bumped me to another day. This cost me by having to buy a hotel room and pay for an existing reservation from RCA night o was not the. Their customer support just played stupid and claimed that since the airline changed my flight, they were not responsible. Even though their original ticket was not possible to fulfill they still claimed ignorant. Never again!

I needed a budget hotel to stay for 2 day work commitment in the Tustin/Santa Ana area. I'm from San Diego. I didn't want to be driving back and forth if I could stay in the area and my work wasn't going to be paying for this hotel room. Made the mistake of going on Priceline.com a getting hooked and falling for their "2 Star Hotel" for $42.00 with bed and basic necessities from their family of hotels, all big named budget hotels that I heard of. Sounds great right. Wrong. Apparently being in a safe area wasn't necessary to be considered a 2-star hotel on Priceline. I just needed someplace to sleep in and feel safe that my car wasn't going to be stolen. I didn't need anything like room service, etc.

Bought air tickets for international flight with a 13-hour layover in Riyad. However, Priceline never mentioned that a tourist visa is required for that ticket in Riyad since the layover was more than 12 hours. (CheapOair clearly discloses it when you buy the ticket). We found out a week before from airline that they won't issue us ticket without a VISA even though we won't get out of the airport. Called Priceline, and they said, they are not responsible for letting us know about VISA requirements.

My room didn't have the amenities promised on their website. Their customer service was garbage and I was tossed back and forth between them and Booking.com. In the end they refused to take responsibility.

I used Priceline.com to book a car then 15 minutes later I reached the car rental location. There was no car assigned yet and I was told if I want to drop car different location will be another 250 dollars fee so I never took the car. Later I found they still billed me full invoice. When I called customer services they lied to me since the rental car company billed them hence they are billing me. Big lie. I called the car rental company and was advised they never billed anything to me, I called the customer service back they refused to give refund even if I never took the car. They are stealing my money for free. Recommend everyone to stay away from them.

I would NEVER RECOMMEND using Priceline to anyone. We were coming down to Va Beach and booked a hotel through Priceline. When we got the confirmation of our stay it was scheduled for the wrong day. So we reached out to Priceline and they said they would reach out to the hotel and see if the hotel was willing to change they day to the one we had interned or cancel the booking. They then told me the hotel was not willing to work with us. So I called the hotel myself and when I spoke with them they told me they would move my stay to another night where the price would be similar to what I paid. This wasn't ideal but at least then I wasn't paying for a room I would never get to use. So in order to change the day the hotel said I needed to have Priceline call back to talk to the hotel again.

We had planned this trip to Florida for Labor Day weekend almost 2 months ago. Since we are from Wisconsin. We had to consider lot of things like price, distance and free time. For this trip, we had booked everything well in advance, Rooms, rental car, theme park tickets and places to visit. The plan seemed to be perfect. But there was a shocking surprise waiting for us from Priceline.