Priceline

My family booked flight and Hotel to Vegas. We found out shortly after the booking. That the concert we were attending canceled. I called Priceline to cancel our reservations. On their website it says we can cancel with full refund within 24 hours. Not the Case, they only will refund half my money! I will never book with them again!

I booked a vacation to St. Thomas through Priceline with the hotel, rental car and flight. I canceled 2 days later after booking bc of bad weather and plus it would be my first time flying so I was nervous about the hurricanes. After booking I received a call from the hotel saying that we would need to have COVID testing done before coming and if we didn’t we would be quarantined for 14 days when we arrived. Let me remind you it’s 4 days before my trip. When I cancelled I got refunded for hotel and car rental and they wouldn’t give me a dime back for my flight. I got insurance on my trip and it wasn’t worth a dang. I talked to several people from Priceline and all were non English representatives. One of the representatives wrote in my notes that he offered me a credit for my flight in which he didn’t. He offered for me to take a flight 12/31/20 and I didn’t except because this was my vacation for the year.

Had a trip booked to go to my granddaughter's 3rd bday party. 3 days before trip I got a call there was a positive covid test. I called immediately to cancel my hotel and car. To my dismay I was informed I would not be able to get a refund no cancel. Seriously? I guess they want the covid virus in their vehicles and hotels. Bad business. Don't you think we are suffering enough with this virus?

Make sure you read all the tiny print. Even make sure you have a magnifying glass with ya. This place is a ** joke. Lady at Hertz tried to screw me with a rental car. Now Priceline wants to do a refund but charge you a cancellation fee. I didnt cancel the damn car the ** did at the car lot. Never again will we use this company. Beware of what you get and again read everything. We are out 2x the amount with a car through Budget than what we paid through Priceline. Also, they took my bank card with all the funds on it. Great way for my daughter to see on her first trip just mother and daughter. Just about got stranded by them.

Dirty Room. Dishonest staff. Unprofessional manager. They bring shame to Days Inn chain. I made a booking, checked in, FOUND HAIR on my bed, terrible smell. IMMEDIATELY went to front desk and politely said, "this won't work for me, I want to check out." Front desk guy told me to call Priceline and he would be happy to cancel my reservation. I call Priceline next morning, they tell me we have to confirm with hotel manager. Priceline calls me and tells me they have refused refund.

Like I told your representative, I clicked the link in my itinerary that went straight to your site. I then clicked the link to cancel the reservation. I don't blame the hotel, I blame Priceline. It had nothing to do with the hotel. I did what I had to do to cancel my reservation. I went back in my history and found the time I went back to your site to cancel the reservation. It was at 7:07 PM. My reservation was made at 9:30 AM. What other reason would I go back to the Priceline site. I am a retired teacher and my retirement isn't very much, but I am a forgiving person so, it's a lesson learned. It is possible the internet was messing up with our weather, but you can afford the $226 more than I can.

We recently evacuated from Hurricane Delta, called Priceline to book two rooms because we have used them before and we’re satisfied in the past. Originally we requested to reserve LaQuinta Inn in Bossier City, Shreveport area, however it would not allow me to do so from my iPad due to sold out. So the recommendation was to call the customer service number provided in which I did so. The representative was very swift speaking with his words and supposedly told us the Super 8 was all they had left. “All the others are astronomically high” he said. I then looked at the property on Priceline website and was pleasantly surprised of the pictures of the property.

I booked room for 2 nights at Americas Best in Melbourne, FL. Checked out early trying get refund for 1 day. Hotel said they can't. Have contact Priceline. Called priceline. They want trip# or my phone#. I have no trip# and my phone# they have no record. Can't get live person. Recorder hangs up. Will never use priceline again.

I booked airline and a Mustang rental car when I thought there would be just two of us traveling. Then 3 friends decided to join us on the trip. I called to change the mustang to a larger car - no other change. After 2 hours of being sent back and forth from Hertz to Priceline because Priceline kept saying Hertz can change it and hertz kept insisting that they couldn't because I had already paid Priceline, Priceline finally told me that they can't make any change at all to the rental car, including the MODEL of the car that I am renting! They now have my money and, while they easily accessed Hertz's car choices before I paid, now they can't so I'm stuck. I now remember using them in the past and having a similar issue and swearing NEVER to use them again! I won't ever forget again.

I used Priceline to rent a car while in Phoenix From 10/9-10/12. I arrived at the car rental center and NU Car rentals is not located at the car rental center. They are offsite. Interesting part when booking Priceline does call out that NU Car rental is offsite. They say: "Pick up at NU car rentals Phoenix Sky Harbor Intl Airport (PHX)," which leads you to believe they are on site.. The address posted is of the airport so you are really lead to think it’s onsite but the bury the fact it’s off-site within the rental agreement someplace they never pointed it out.. At any rate when confronted about it All Priceline cared about was covering their butts and the money nothing else.