Priceline

I have previously had some positive experiences with Priceline, so I can only say it reflects on them that they defrauded me out of $178 on my recent trip to Denver. They rated the hotel I reserved, the old run down Quality Inn in Globeville (central Denver) as a 3 star hotel. What a joke. When I arrived in the lobby, I thought I was in the State Pen. Scary looking types, ** and Hispanic, with tattoos and ganger look. Very bad news. Awful what ** does to your teeth. The front desk was understaffed and oblivious to the people standing in line. There was a cigarette filled sports saloon on the opposite side of the lobby area. I asked for a non-smoking room, but was told that all floors were smoking except the bottom two. The hallways reeked of cigarette smoke.

My significant other and I booked a hotel through Priceline.com and initially were happy to see a better price offered compared with other hotels in the area. After booking and arriving at the hotel, the front desk informed us we had no reservation and to call Priceline, because they didn’t even have ONE room left. So we were charged by Priceline, called them and initially spoke to “Jan” or “Jam” and kept getting the run around and put on hold and directly LIED to regarding her “attempts to call the hotel and no one answers” (8 times to be exact, she told us) and that is the only way they can refund us.

DOWNTOWN SEATTLE HOTEL: HORRIBLE - HOTEL WAS NOT IN THE AREA I ASKED FOR. CHAT SERVICE IS HORRIBLE - customer service is horrible! Stay away from this website - run!! They lie - cheat - and will never refund your money. They charged my fiance's card by who knows how?? Had it billed to my 17 year old daughter not going and put me in a hotel out in the boonies nowhere near where I was suppose to be. Then they said, "Oh well. Too bad." I said, "How did you get this info???"

Do not use Priceline.com for anything. Their pricing is appealing but you get what you pay for except if you have a problem. I conducted a search for minivan rental for a 10 day trip at San Diego Airport. The reservation ended up at San Francisco Airport somehow. They refused to change, cancel or refund over $600 because of their "No Changes Policy". Whenever you have a problem you must talk to a person who speaks broken English with a heavy accent reading prepared statements to general questions. There is no one who can resolve your problems. They do not care about their customers and I was hung up on several times and I wasn't even obnoxious or yelling, simply presenting logical and reasonable positions that they did not have prepared statements for.

Once you prepay they charge your AMEX immediately - within 2 minutes. If you want to ask questions or try to make any changes (even pay the difference) there is no help at all. Their customer service reps are reading the same info on the web page so don't even try to call. You get their recording for the first 3 minutes then they are useless.

So I have been trying to book a flight online and it's just not going through! I have tried several times and same issue until I thought let me call them. I called and explained the issue to the lady. God knows where on the earth she lives, with broken English, told her what's going on and she is like "you have to keep try or change your search!!!" I am like!!!! It's not the search issue, is there anyone who could help me to figure out the bug and fix it or should I just book somewhere else, and she hangs up on me!!!! REALLY???? This is so crazy! Would never buy from them again! Go teach your employees some Costumer Service skills first!

Let me premise this with how hard it is to get a human on the line. When you finally do that person usually has a unintelligible accent and you have to repeat yourself several times. This is what I emailed Priceline... "My wife and I had a horrible night of sleep due to hotel mismanagement. We were forced out of bed at 4 AM this morning due to a horribly loud alarm that rang throughout the hotel leaving us scared and shocked and unsure what to do. We waited several minutes, unsure what to do and not knowing what was going on. We finally called the front desk and they said it was ok to go back to sleep, that one of the kitchen staff employees had put too much oil in the potatoes and that was the reason for the alarm.

I booked a direct flight for my daughter and granddaughter from SNA to ORD. After hitting submit I was charged for a flight that took them through San Francisco and arrived in Chicago after 1 am. I called customer service to have them correct it to the flight I had booked. The response was, "We will cancel the trip but charge you 15 dollars." I have used Priceline in the past but never again.

I booked a hotel in Savannah GA for 3 nights. I paid IN FULL with my credit card and also Paid the Credit Card Bill in full when my credit card statement arrived. I arrived at my hotel and the front desk told me my virtual credit card was declined. I would need another form of payment. I showed the hotel my order number from Priceline. The hotel called Priceline and explained the situation. Priceline agent said there was nothing she could do and hung up on the hotel agent. The hotel called again, this time asking for a supervisor and the agent with a heavy accent said she could not understand her and hung up again. The third time the hotel call, the hotel agent told Priceline to cancel my reservation... Priceline said she was not able to cancel the reservation.

Terrible experience with Priceline. I booked the tickets on their website. However, within 10 hours I checked the prices for the same flight (time, airlines and etc) and it was lower. On their website says: "We Guarantee the lowest price on everything you book. Find a lower price, we'll refund you 100% of the difference. Book an Express Deal, we'll refund you 200% of the difference. Guaranteed."

I logged in to purchase a flight to Virginia. I selected both flights and was directed to pay and was offered to save $100 on the ticket if I applied for the Priceline credit card, so I did. I wasn't approved immediately, it took three days. So I go back to Priceline to purchase the ticket, but couldn't figure out how to get my $100 credit. I get on the chat window with Luke and I explain my situation and he seemed nice enough at the beginning, like he was going to help me.

I book a 1 bedroom hotel for 3 days through Priceline and ended up not needing the reservation and got stuck with a $275 (nonrefundable) fee. This is a disgraceful practice and they should be ashamed of themselves.

I find it responsible for me to share my experience of being ripped off by Priceline. A few years ago, my sons were working in Alaska and wanted me to visit for my summer vacation. I had located a round trip flight through Minneapolis for $380.00. My son, Mike, worked nights and offered to look for a cheap fare in the wee hours. The flight he booked through Priceline was $750.00. A week before my scheduled flight, I slipped on stairs and injured my back. The doctor I visited wrote a medical excuse that I could not tolerate travel until healed. The airline accepted the excuse, but advised me that Priceline would not. I was told, instead, by Priceline that I had a year to rebook and to use a transaction number, in addition to my son's information.

My experience with Priceline was terrible. I called their customer service multiple times because they messed up the dates for my travels. They charged me double for the hotel, and then they didn't put my information incorrectly so I was charged by the hotel as well. I was back and forth with them on the phone for TWO weeks, and the customer service was EXTREMELY poor. I was very upset by this and will never book a hotel through Priceline ever again, and will recommend that people book hotels anywhere but Priceline. It may be cheap, but it is definitely not worth all of the problems they have caused, and all of the inconveniences.

I tried to book a hotel with Priceline but the website did not work. I received a web message telling me my credit card details had been entered incorrectly and Priceline still took the money. I don't know how money can be taken from my account if the website error message says the details are wrong! Not only that; Priceline took the money from my bank for the booking 3 times so far! My bank have confirmed to me that Priceline have taken the money. Over £2000 ($2500 US Dollars!) I called to complain to Priceline and they said I should receive the money back within 7 days! There was no apology, no rush to help correct their mistake, no escalation as to why the website gave the error message but managed to take the money anyway. Terrible terrible company, will never use again and advise everyone everywhere not to use them. I am questioning if this is fraudulent.

Horrible customer service when switching flights. Called several times about changing my son’s flight by one day. Priceline stated they couldn’t switch the ticket to a price less than the original. They made me pay for a more expensive ticket of the same flight even though there was an available price $20 less than what I originally paid. Where is the discount and service that they advertise? Furthermore the original ticket that I bought from Priceline was not discounted from the airline’s price. Very unprofessional, will never use again.

Priceline has the highest car rental prices, over $100 dollars for a day rental under the economy section. I used other means of car rental where they start at $32 even for a pick up truck. Will not be using Priceline ever. I created an account with Priceline just to write this review.

National Car Rental and Priceline, Terrible experience trying to rent a car, policy on debit cards was not clear and they would not honor my reservation made several days prior to pick up date. I had to pay a 42 dollar cancelation fee because they would not fill the reservation. The “oh well, it’s your problem” attitude of this company is bad, be careful and read all agreements very carefully. Will not use them again.

ON MARCH 5TH I BID ON A CAR. Accepted Avis $462.00 bid for Fort Myers, FL from May 12-24, 2018. A totally unexpected family emergency arose today and we are unable to go to Florida. Their cancellation policy is iron clad. Would not even consider a partial refund!!! BUYER BEWARE! NO MERCY.

I booked flights with Priceline, and they made a mistake in the confirmation. I tried to call immediately to correct the booking mistake. The call goes to a hold mode, and no EVER answers the phone. I've tried calling 4 different times within the 24 hour fix/change time frame and get the same response - none. Each time I've called I've been put on hold for over 1 hour! And no one EVER came to the phone. I am concerned if the booking are even legit at this point. Don't waste your time or money with Priceline, not worth the headache or fear that the company is even real! Learn from my huge mistake - better to pay more for a real booking, and customer service that actually responds to a phone inquiry to fix a Priceline generated mistake!

I purchased my ticket for $797.99 with the intent to cancel if my vacation was not approved (24 hr cancellation on website). It wasn't so I called and the representative said this reservation cannot be cancelled or changed, much to my surprise. I took it further by calling my credit card company and they started the dispute, it's now two months later and Priceline will not entertain my dispute nor will they give me anything in writing stating that I called to cancel within the 24 hours. They need to be investigated for false advertising. This money took me a long time to save. I am going back home to elderly parents 3000 miles away. What they did was unforgivable and dishonest. Someone needs to look into their dishonest practices. Just go to their website and you will see for every flight information at the bottom it shares 24 hr cancellation. Please help me.

Made a reservation to a hotel in Kissimmee, Fl and used this third party company because it appeared to be cheaper. Reservation was for 2 adults and 2 children of 10 and 7. To our surprise, a confirmation was sent back for only 2 adults so only 1 bed. Of course the credit card was entered and charged so when I called the hotel, they stated that Priceline and the hotel had their combined rules so if I wanted to upgrade it was going to be $80 more and only a sofa bed would be added to the room. Not a two-bed room! After calling Priceline to complain about it, they said "too bad" and if I decided to cancel my reservation, they would still charge the full amount for the 4 days we had reserved. I recommend to everyone, do not use this company. They have shown how they do not care about the customer at all.

I book a hotel room on Priceline.com and the place was a complete dump. There were blood stains on the wall, the toilet was leaking out on the tile, there were bugs in the room, the carpet had semen stains, everywhere was dirty. There was coffee in the coffeepot that appears to have been there for months, There were dirty socks on the floor. We called Priceline as soon as we arrived at the hotel and noticed the conditions and they refused to help. They told me to speak to the manager of the hotel and it was 2 am. There was no one on site except for the front desk clerk who did not have the authority to make any decisions. I was assured by Priceline that they evaluate all the hotels that are listed on their website.

When purchasing a travel package Priceline really knows how to make their customers feel our business is important to them UNTIL WE PAY. I spoke with two different representatives about my trip that is a month away and they basically told me, "Too bad, it’s an 'exclusive deal.'" They were useless and do not care at all about my travels or even try to accommodate me or help make any suggestions. I will NEVER purchase anything else from Priceline due to their TERRIBLE customer service.

Priceline was horrible for us. They've gone downhill. I've booked every vacation through them, and now they are doing false advertising on their hotels. In Express Deals, I was offered "bed choice" -- something you absolutely need with a family of four. After paying, I was told bed choice would be available once I got to the hotel in 2 months. So if they sell out of rooms with 2 beds, my kids would have to sleep on the floor. They refuse to change the reservation to guarantee 2 beds, and they refuse to refund me. Two of the Priceline supervisors challenged me saying it did not say bed choice until I was able to prove it. One of them kept saying it was impossible that it said that and implied I was a liar more than once. I've added a screenshot where it proves there WAS a bed choice promised. I'm stunned by this awful level of bad management from a place I patronize every single vacation. Shame on you Priceline, and get better customer service!

I booked a hotel in Orlando through Priceline approximately 60 days before my trip, I was in Florida in a different area and the day before my check in I got a email saying the hotel was overbooked and they switched me to a different location, well I had chosen that one for its location and really nice poolside area. The one they changed me to was not even close to as nice. After many calls and lots of time wasted on the phone I got a room in a similar property. When I checked in there I was told I had to sit through a 90 minute vacation club presentation as part of my stay there, like I had not wasted enough of my vacation time on the hotel mix up. They got rude also when I let them know I had no intention of purchasing anything.

I booked 2 rooms for a business trip via Priceline. They charged my CC on both rooms. When my staff arrived before I, they had the reservation but no payment. She had to pay with CC of no room. When I arrived they had NO reservation nor payment confirmed. I had the copies of the confirmations with me, yet no information. So I had to REPAY for both rooms at a higher rate. Called customer service and with had to deal with the customer service that transferred me to Booking.com and after 30 minutes received a refund of the charges applied by Priceline or Booking. Not sure at this point who does what and they said they would refund the difference of the higher hotel bill and the price quoted by Priceline after I presented them my CC statement. Next time I book direct with the hotel! No more middleman.

I booked a hotel with Priceline and they promised me a three star hotel and the booking is non-refundable but they gave me a wrong name and address of the hotel. Me and my family were in trouble there and when I called Priceline the supervisor named "STEPHEN" told me its non-refundable and we can't do anything. I pray to God these cheat people should be punished and especially the supervisor STEPHEN. He was very rude and bad. I wish I could have spit on his face. God will not forgive these cheat and fraud people. Just to make money they can do anything.

And then makes you dance through hoops trying to correct the situation. Their system took a one day rental, changed it to a week rental, and charged me. I'm allegedly going to lose $50 FOR CANCELING. It took me several tries to get it to go with the 3rd morning, to the third evening, I then went through with putting in the info and boom, the reservation LEAPT forward a few weeks and changed to a week... Unbelievable.

Don't use this site. Having never used them before and having used Booking.com and Airbnb countless times without hassle, I thought I did my homework and checked reviews and did a scam search on Priceline. All appeared above board and I found a great deal on Priceline after spending many, many hours scouring the internet for 'exactly the right place' to stay for 5 nights in Phuket.