Priceline Reviews

Priceline line are liar, do not book with this trash.

Priceline is willing to book you into hotels with major fire hazards that are under the fire marshall's review for about four months with nothing done. The fire hazards are the front door and others which are inoperable for four months (they can't open), and a fire happened while at this hotel involving the fire department. Now they won't even give my $100 deposit back or stop referring their customers to this hotel.

I resent being given the impression I was speaking to hotel. I resent being charged additional unknown fees and apparently not getting a cheaper price. I resent Priceline using the voice change from foreign to English speaking to pretend it's local. If I could have I would have cancelled! We will never use priceline and never recommend it!

Awful company. They claim they will refund your money, then they tell you they have to talk to the motel and also another third party and they all have to be in agreeance with the refund. We are all covered in bites and rashes from the island resort in Destin and the customer service is ridiculous. They give you the run around, and do nothing but apologize but do not give you the money that you wasted on a company they backed. It is unprofessional and they are so quick to take your money but will not help you in getting your money back. My biggest regret is not looking into their reviews sooner or I would had seen they only had 1 star to begin with.

Had an emergency and wanted to shift my days in Ocean City MD. Stayed on hold for 15 min, just for them to tell me the policy won’t allow them to do and maybe send documentation of your emergency to the hotel…maybe they can switch your days. NO ONE HAS TIME FOR ALL OF THAT! It’s not like I was asking a refund, I was asking to move the days. That should not be an issue. WILL NEVER USE THEM AGAIN. THIS JUST STRESSED ME OUT! I’ll stick with Expedia!

Twice now I have rented a PET FRIENDLY hotel. Only to find out when I get to said hotel it IS NOT PET FRIENDLY. Both times I got no refund, costing me over 1000 dollars. When I tried to call all I got was a AI service. Stuck in a loop trap. You can't speak to a person. No email for customer complaints.

Customer service is terrible. I became Platinum years ago they never changed my gold status no matter how many times I called! My friends were getting cheaper deals to the hotel and here I was going through Priceline and paying more figure that out. Their discount s aren't discounts.

Booked and paid for car rental through Priceline. Car company couldn’t fulfill reservation upon arrival. Credit card reimbursed partially and said to contact Priceline for remaining refund. Numerous call to Priceline, escalated to issues department, and every time I try to follow up, it’s a run around with no resolution. Read reviews before using Priceline. There are competitors with similar rates and much better customer service.

If you have ANY changes to a reservation (flight impacts travel, they make a mistake on the original reservation), you are STUCK. THEY WILL NOT HELP YOU. I attempted 12 different times to modify a hotel reservation that they not only added an extra person to, our flight necessitated that we check in a day later. I could not, under any circumstances, change my check-in date to the next day. This company is in existence because of low rates, that's it. I will not only never use them again, I will tell any and everyone to steer clear of Priceline.

Arizona I booked a simple trip 30 miles away from where I live. Showed up and the hotel wants $250 hold on my card. I was not informed on any of the sites and so we did not get to stay. My son is autistic and wanted to go swimming it was heart breaking to tell him we were not staying!