PricelineConsumerAffairs Unaccredited Brand
Back in early November I booked a car on Priceline for a trip a 7 day trip in early March. I was surprised that Hertz came up with the lowest rate of $278 for the week so I went ahead and confirmed. A couple of days prior to traveling I contacted Hertz to confirm the reservation but the rate they had online was different than what I had booked. I contacted Priceline and was told to not worry that my reservation was there and my rate was $278. In the interim I joined the Hertz Gold Club so I could head straight to the car as we were arriving late in the evening. The next morning I checked my paperwork and it said my charges would be $700. I contacted Priceline and they said don't worry the rate is $278. When I checked the car in I was charged $700. I complained to the counter and they said my reservation had been canceled. I protested more and they refunded me $160.
In the 10 days since I returned from my trip I have been fighting with both Hertz and Priceline about the overbilling. All Priceline will say is the reservation was canceled but will not say who canceled it as I did not. Hertz says that the reservation was made directly with Hertz and that I booked using a corporate discount that was only good for business travel and since this was a pleasure trip I couldn't use that discount. They also mentioned that the trip was canceled and rebooked on Feb. 23 when I had confirmed the reservation. When I explained to Hertz that I had booked through Priceline they said they had no record. An absolute joke on the part of both companies and I'm the one stuck $262 out of pocket more than I was promised.
When searching for a hotel in Norfolk, VA, I clicked on what I thought was the hotel's website as the "ad" said lowest price guaranteed. I had no idea I was actually booking through Priceline. The price was listed at $199 per night. The first time I saw the final total was after I put in my cc info and received a confirmation for two nights at $591.82! I called the hotel to complain and was told I did not book with them but, rather, with Priceline. The hotel confirmed that I should not have paid more than $467.98 with taxes, etc. I then called Priceline to complain. They said there was nothing they could do; that was the price negotiated with the hotel and it was nonrefundable. This was of course after being on hold and eventually getting hung up on. So I got had by clicking on the wrong link. I won't get my $123.84 back but hopefully this review will prevent others from making the same mistake. Be sure you are on the official site of the hotel and DO NOT click on an ad.
We bid on a 4 star hotel and ended up in a hotel we know is "at best" a 3 star hotel. They described it as comparable to a Marriott or Hyatt--it's a Holiday Inn, Shysters. We are not happy. Called and spoke to Customer Service and a Supervisor to no avail. Don't bother using them. Don't trust their rating system.
I booked a hotel and literally seconds after paying, noticed that the dates were incorrect. I immediately contacted Priceline and was informed that changes and cancellations were not allowed, no exceptions. So now I'm out the entire cost of the hotel. Their policies should be modified to allow for immediately identified errors to be corrected...maybe within one hour of confirmation.
Don't book through Kayak or Priceline. They will take your money and leave you hanging if there is a problem. I will only book through American Express from now on. I originally booked my car rental from Sixt car rental on Kayak which booked it through Priceline and paid in advance to get the discount. That part went well. My flight from Boston to Fort Lauderdale was canceled due to a Nor'easter. I tried to let Sixt car rental know I was not going to be able to make it because of my flight cancellation.
I went to their website to cancel and it referred me back to Priceline who referred me back to Sixt Car Rental. It took more than 5 hours of phone calls to automated phone numbers and multiple website visits to finally get a number to talk to a real person at Priceline. They were no help. They said I had to call Sixt car rental. I called the number Priceline gave to me for a contact at Sixt Car Rental. Sixt Car Rental gave me an email address to cancel at. I have still not heard back from them. You are warned.
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Booked a first class flight with Priceline on 2/2. On 2/19 I received an itinerary change flying to a different connecting airport. No big deal I thought. Tried to confirm seating on 3/12 and found my tickets had been changed to economy. No one knows why and no one seems to care. They did not offer a refund. Terrible customer service. No one seems to be able to answer questions. Priceline blames Delta and Delta blames Priceline.
I was booking a stay at a hotel in Belleville Illinois online. As I look at the different hotels for that area the system switched me to Belleville Michigan. When I booked for the Super 8 hotel and got my confirmation it was for Michigan not Illinois. Priceline charge me for one night stay for a three minute booking. I feel that they were at fault for the glitch in their system that switches to similar states with the same city. I called them and they told me to cancel it online and rebook which I did. When I called customer service they said I shouldn't have called them to negotiate the cancellation. Meanwhile I'm out one night stay for a three minute booking. And they will not help me with this issue.
I recently booked a flight to Myrtle Beach for my sister's wedding. I put in my depart date and my return date. On your site you also have a statement that it would be cheaper if you changed dates. Well I couldn't change dates, and your site gave me so many different dates, that I was confused. I ended up selecting the 16th, which I did not want. My sister is getting married on the 16th and that is why I was returning on the 17th. Well now I cannot attend, because I do not have an extra $500 to change my ticket for one day. I just wanted to let you know, that I will never do business with you all again. I will call and talk to a person. This is so disheartening. I definitely understand human error, but I could not be accommodated at all, there was no compromise.
This company is pure fraud. They advertised 15+ times the hotel I was booking was available for "Free Cancellation". The location I needed to stay suddenly changed, 3 days after booking at two weeks before my trip (well within their policy guidelines which I was sure to read). I tried to cancel online and was shocked to see that my hotel wasn't cancelable. I immediately called and was told that the contract that I agreed to (after agreeing to free cancellation on the previous pages) didn't have a cancel policy and my reservation was completely voided if I cancelled. No one was willing to work with me (even though I just wanted to move to a different hotel closer to the city), and was told there was nothing they could do. Nothing at all? How as a global company is there nothing you could do for a customer.
I've used Priceline numerous times before -- all with Name Your Price and usually with no problems. However, just recently I was attempting to book a car rental and I noticed that there were changes in their website -- i.e. when I clicked on "see recent winning bids" I was sent to a non-related page and could never find those recent winning bids. When my first bid got a response that my bid had a low chance of being accepted and to increase my bid I upped the bid $1/day and submitted. I then received a "confirmation" for a daily price much higher than my bid -- and, even more than prices offered on the site without Name Your Price!
I immediately contacted Priceline (via 2 online chats) and was told the "contract" could not be cancelled. I then spent 1 1/2 hours on the phone with their supposed "customer service", including a supposed "supervisor" and got nothing but rote responses and denials that their system could ever be flawed and that I had "agreed" to the higher prices offered. I told them repeatedly that their system had a glitch and asked them why I would ever accept a higher price than what the site offered without Name Your Price? Always met with the same response of 'you agreed and we can't cancel the "contract"'.It's the worst customer service I've experienced with any company and I truly believe they purposefully cause these types of issues and hope customers will go away from frustration. This is clearly a fraudulent practice and I immediately notified my credit card company and am obviously disputing this bogus charge. I've also filed a BBB complaint and am pursuing that as well. Interestingly enough I was able to book a rental directly through Hertz for half the price for the same deal.
I will never use Priceline again and warn everyone else to avoid them at all costs, too. By the sounds of the thousands of recent complaints on this site it is obvious Priceline is not the company it may have once been.
In past years, I loved using Priceline, but recently, I have had nothing but trouble with them. I booked a specific hotel with them a few months ago without using Name Your Own Price or Express Deal, I simply chose the hotel and room I wanted at a set price, and when I received the confirmation for the room, it was for a different hotel in the area, not the one that I specifically selected. When I called to resolve this issue, they proceeded to tell me that there was nothing they could do and tried to reference it as a Name Your Own Price room. I explained the situation again, and they were still no help at all. I was told they couldn’t do anything for me.
I recently booked another room using Name Your Own Price and selected a 3 Star, but when it went through, it booked me in a 3 1/2 star that I was actually trying to avoid due to some bad reviews. So I immediately contacted them and explained that I had chosen 3 Star and absolutely did not want the hotel that they booked me in at a star level I didn’t select, and once again I was told that there was nothing they can. So I have now paid for 2 rooms recently that I did not want. I cannot believe that there is nothing at all they can do for their customers to make them happy. After being a happy customer for so long, I will never book with Priceline again. It is not worth getting completely screwed over. The customer service is the worst I’ve ever had and their policies are bogus! Do not book with Priceline!
Priceline advertises a price guarantee when express deal car rentals are booked on Priceline.com. The guarantee states Priceline will refund customers 200% of the difference between the booking price and the lower advertised price for an exact itinerary. I Booked a car rental express deal via Priceline for $235.00. The next day, the price reduced to $202 so I filed a price claim. After holding for a half hour, the associate on the phone said I was not eligible for a refund because it was an express deal. This did not make any sense so I called back and spoke to another associate and after holding another half hour on the phone, I was told that I was, absolutely, eligible for a refund.
Priceline did refund 66.00, however, a week later, their express deal price for exact same itinerary reduced again to 168.00. Had I waited to file a price guarantee claim, my refund would have been 134.00. Priceline refused to refund the additional 66.00. Priceline is not standing by their express deal guarantee. Terrible customer service in dealing with them as well. Associates tell customers conflicting information causing them to make multiple calls and then are asked to hold for an extraordinarily long time. It's not worth the trouble. I do not recommend booking anything through Priceline.
Priceline is very, very sneaky. As you scroll down through the menus, sprinkled in are "non-refundable" and "pay in advance" choices. Make a mistake and BOOM! "Your CC has been charged." Hey wait, I was going to use my Marriott points. What do you mean, I can't? Want a refund? No dice. I will never use these crooks again. I have 156,000 points, but will be paying out of pocket. Sneaky **.
I booked a cruise on Carnival back in August of last year with Priceline. I am so over-the-top that I sent a spreadsheet with the details of room preferences and names, bdays, etc. to the Priceline agent, just so that there was no mistakes. I received an email back from the Priceline agent with room numbers and a diagram of the ship we will be on. The diagram showed exactly where our rooms were located. The room I requested had a balcony. The room on the diagram that the Priceline agent sent me confirmed that it was a balcony. I paid the trip off and received my confirmation with room number... It was not a balcony room!!! It somehow got changed, definitely not by me.
I called 5 times and still nothing. Apparently the agent who booked the reservation is no longer in that department, so I am assuming she could care less. As with every customer service agent that I spoke with. They do not seem to care that they have so many upset customers. I even spoke with a manager yesterday, he was so rude and unprofessional. Once I spoke with a lady today, she tried to help me but could not. But at least she tried I guess. Now, here I am going on vacation, and already stressed. They want me to pay $500 more to get the room that I initially requested. I just do not get it. How is this company still able to do this to paying customers?
One manager is supposed to be assisting me to get to the bottom of this. Guess what... Haven't heard from her either. I am going to continue to tell everyone not to book with Priceline if this continues to go unsettled. You cannot just brush people off and say "oh well" because it does not directly affect you! I am one very unsatisfied customer. I definitely should have read the reviews BEFORE using Priceline. NEVER AGAIN!! I will update this review if my situation is rectified. Until then, please beware consumers!
BEWARE!!! I booked a hotel online through Priceline. On 3/2/2018 I rented a car and drove from Ohio to Washington DC (6 hours), only to arrive at the hotel and be told that my reservations had been canceled one hour prior (@2:01p). I contacted Priceline, and Francesca told me that I had canceled them on the website- which I did not. According to my Priceline itinerary, the reservations I had made could not be changed or canceled – but at 3:20p I received an email from Priceline telling me that my reservations were canceled, no cancellation number was provided.
I was left standing in D.C. at the Courtyard Marriott hotel counter, with no reservations, the funds not yet back in my account, and Brenda in Priceline's customer relations telling me that they had left me a voicemail - which was another lie, because there were no unrecognized phone numbers on my phone, nor any voicemails. BEWARE OF PRICELINE, they will cancel your reservations one hour before check-in and if you're lucky they'll leave you a voicemail about it!
Priceline is suppose to save you money. I made a reservation at the Quality Inn in Salina, KS during bad weather. It was the easiest way to find a hotel on the road. However, Priceline charged me an extra $13.22 for the night over what the invoice from the hotel. When I called, Priceline told me that the hotel should not have disclosed what the room actually cost as Priceline buys blocks of rooms for a discount and they give better prices. When I pointed out that they had charged me MORE, the man just repeated himself and said there was nothing he could do. I will NEVER NEVER buy from Priceline again and I will most certainly tell all my friends that they should never use it either. What a ripoff.
I am surprised anyone ever booked a vacation of any kind with Priceline. They list low fares all the time but when you try to check out they will be mysteriously sold out. This happens over and over again. So don't get excited when you see a beautiful hotel for $80 less than other websites because it's not true. You will put your name, address, credit card information, etc and they will tell you that the trip is no longer available over and over again no matter what. True definition of bait and switch and total wasters of people's time.
I called in to Priceline after making a reservation to make a minor name change to make sure the ticket name matched a passport. The person that answered said she couldn't make the change and made me cancel my reservation. I thought that it didn't matter because it was less than 24 hours since I booked the flight. They refunded me the ticket price but not the travel insurance. The insurance was only about $23 but a refund is a refund. Apparently they offer a flight refund but their insurance carrier doesn't or they didn't cancel the flight insurance when I called in, someone there not being concerned for whatever reason. Maybe they steal from customers to pay for the refunds where they can? Big mistake not checking their reputation online first. I switched to Travelocity.com after they refused to make a change and found they had a better luggage deal that covered my loss. The BBB is going to hear from me if I don't get a refund pronto.
Priceline is giving me the runaround about a refund due from United Airlines. United cancelled our flights beforehand due to a plane malfunction, now Priceline is fighting me about my refund saying, "United doesn't typically refund flight cancellations". This is after I've sent them copies of the emails from United saying that they sent my refund to Priceline. I will not be book with Priceline in the future!
I have called hotel twice and they said I absolutely booked through Priceline. Priceline has no record of my reservation and all want is the reservation number that I can't find. In addition when you book it looks like you are booking directly through hotel, they give you great price, and when you submit add on 60 dollars worth of fees. Totally scam, bait and switch. I wish I had email that had info, since I lost it I can't get an answer from anyone. Only good news is the Avon Old Farms Hotel has me booked with a room so at least I won't be out in the rain.
My first destination location with my boyfriend. Decided to splurge and get a fancy hotel with big king size bed our last night. Spent a chunk on it. The pictures looked beautiful and luxurious. Wish I would’ve saved the photos that Priceline showed. Unfortunately it was a scam. We got to the hotel and it’s time and a full size bed. If I had known I would never had paid $250 for that. Do not use Priceline unless you don’t mind “getting a complete surprise”.
Lower your prices and don't be so hard to work with. It's difficult to reach Priceline. Don't be rude and don't act like you're going to get your supervisor then hang up the phone.
It all started when my youngest son and I booked a round trip flight to Tokyo today, which we paid for. We noticed there seemed to be a delay with a pending message for some unknown reason. A hour later my son received a phone call stating the flight was not available to us, even though all the information was correctly entered. Obviously, we both want to go on the trip to visit my oldest son who lives and works in Tokyo. We will never attempt to use Priceline again as they apparently did not have the advertised flight available. What type of company places false advertising of flights on the website? Is it to scam individuals into paying more? We won't be fooled again!
Booked hotel room online at one price with priceline.com, got receipt from hotel exactly what was quoted online but when I received my credit card statement, Priceline charged $18 more, explaining by chat online that the hotel made a mistake. I’m just wondering how many people get scammed every day by these people. Looking at all these negative reviews how is it possible that our government has not shut them down.
I will never give Priceline my business again. I booked a trip two months ago through Priceline and purchased the travel insurance for a "just in case" because we have small children and never know when they might be sick. I had to cancel for reasons of out my control and Priceline can't even cancel the reservation for me so that I can make a claim with the insurance that they offered me at the time of purchase... makes no sense. I can't make an insurance claim without a cancellation confirmation #. Total racket!!!
I booked a hotel via Priceline who then farmed it out to booking.com. Thirty minutes before arriving, I received a call that my room was cancelled. Phone number on the reservation did not take messages and then disconnected. I called Priceline who did not take responsibility. Given the runaround and told to call booking.com, who put me on eternal hold. Buyer be aware. I was stranded in Grand Central Station.
We booked a rental car through them. THEY misspelled our name on the reservation with Avis. Avis told us to call them to correct the name. PL told us Avis should accept the reservation anyway and would not correct the name. They charged us $21 to cancel the reservation. I am also going to contact the BBB. They seem like a great deal, but they are horrible. You can actually get a much better deal with the company itself. They are a SCAM!
Priceline.com SUCKS!!!! The WORST! I’ll never use them again!!! They sold us ‘economy tickets’ without notifying us that we can only bring one personal item and we got charged $25 a bag ($100 total by the end of the trip) plus we were told we’d have to pay an extra $12 to be able to sit together! When I called to complain they did nothing except offer 5% off a hotel until May. The airline even told us this happens with them. AVOID! DON’T USE PRICELINE!!!
I booked a 671.00 flight, for the wrong day. Called and tried to change my flight and ended up getting it changed after throwing a huge fit, for a flight that was 209.00 cheaper. You'd think I'd automatically be refunded that money right? Any decent organization would. NOPE! Apparently, unannounced to me. I was supposed to call and REQUEST a refund. The agent I talked to said I'd get a refund. Never got one. I will never, never, never use Priceline again. They need to be shut down. Horrible customer service. I'd rather deal straight with the airlines.
I had a bad experience with this company, be very careful with the hidden info and you cannot cancel change or do anything after a reservation, they won’t send you any information and worse they will charge you for anything and everything.
Priceline expert review by ConsumerAffairs
Priceline is a Connecticut-based company that helps travelers find discounted rates offered by a wide range of travel businesses, including hotels and airlines.
Price negotiations: Priceline lets customers name their own prices for hotel rooms, rental cars and flights.
Last-minute flights: Travelers can get extra discounts by booking last minute flights.
Customer service: Priceline responds to customer service emails within 12 hours.
Group discounts: Priceline can help groups get discounts including a free room for the group coordinator.
Travel bundles: Bundling travel services through Priceline can give travelers extra discounts.
Best for: International and domestic travelers.
Priceline Company Information
- Company Name:
- Year Founded:
- 800 Connecticut Ave.
- Postal Code:
- United States
- (877) 477-5807