Priceline Reviews

I recently had a dispute with a hotel in Hawaii and Priceline came through and helped me resolve it. Thank you, so much Priceline you gained your loyalty and trust back.

Reserved a car with Priceless through Priceline. The staff, Ahmed & Hazem, the manager were very friendly and helpful in getting me set up.

Flight, car rental, and hotel. Stress free after all is done. I didn't know at the time but after the trip, I realized I had more family time because of Priceline being reasonable with pricing and so many different ways to fit my schedule. Fyi, we missed our flight home (helping out a stranger, more important then time). Flight company still got us home safe. Thank you to the one who created this app and I'll be using you again. From Finally Stress free family (about time🤗)

The agent provided incorrect information on several occasions regarding fees and pricing. I was also informed that the hotel was not accepting walk-in reservations and that payment could not be made directly at the hotel. I contacted the company to report the issue, but my concerns were not properly addressed or resolved. The experience was frustrating due to the lack of accurate information and effective customer support.

Booked a family vacation through Priceline. Had no complaints with the airline and the rental car company but the hotel (Days Inn Wyndham in Florida City) was horrible. We checked in late night, We were first given a room where bath tub was dirty (dirty is an understatement. Looks like it was never cleaned after the previous guest vacated !!!). Called up front desk and they said they would send someone with a new set of keys. Someone came in offering to help. Turn out that person had an ANKLE MONITOR. When we complained to the front desk they denied the possibility outright. They even claimed that they could spot that individual in the CCTV (either they are dnying or the person is too smart to outwit the CCTVs). Either way a dangerous place to stay.

Horrible customer and app service. The app double booked hotels after stating the first room was no longer available and redirected me back to the home screen to continue my search. After booking the new hotel I noticed they charged for the first one. After contacting customer several times they refused to refund either booking. They kept saying the hotel wouldn't refund when it was actually the app and customer service who caused the mixup.

They have charged my card and not pay the hotel and they refuse to give me a refund. Apparently it’s the third-party they work with and they take your money from your card but when you go to check in, they don’t have the reservation and your money is lost. They are doing this to a lot of people. They’re stealing money. And there’s no one to contact but them and they will give you the runaround. Blame shifting to the hotel and the 3rd party.

I have never written a one-star review before but, believe me, this company, Priceline, definitely deserves it. They unashamedly engage in deceptive & callous business practices. My nightmare with them began on 8/27/2026, when I went online to book a night at a hotel. I searched for the hotel's website & inadvertently, accidentally clicked on a link that led me to a webpage that COMPLETELY looked like the hotel's website, and completed the booking. I saw NO fine print about the booking being nonrefundable.

Very disappointed with Priceline’s handling of my rental dispute. I booked a prepaid Priceline package for $994.64, which included my FlexWays rental vehicle. I expected Priceline, as the booking company, to assist when a serious billing dispute arose with the rental provider. After pickup, I was charged an additional $161.57, even though my package had already been paid in advance. I had repeatedly asked the rental company for the rental terms before arriving, but this additional charge was not clearly explained to me beforehand.

I booked a rental car through Priceline and needed to cancel and they refused. This is criminal behavior. Who has oversight of these online companies?

I made a reservation at Marriott Nagoya through Priceline. No mention of a smoking vs. non-smoking room during the reservation. I was given a smoking room. I am a non-smoker with bad allergies. I tried to contact Priceline but received no help. I am frustrated with the whole situation.

After 20 years as a loyal Priceline customer, booking both international and domestic travel—including flights, hotels, and rental cars to places such as Paris, Canada, Mexico, and throughout the United States—this experience has been extremely disappointing. What makes the situation even more frustrating is that I called Priceline within approximately four minutes of making the reservation, immediately after receiving the confirmation email and noticing that the date was not the night I had intended to book. I explained the situation right away, but I was told that the hotel would not accept the cancellation.

I was booking a hotel for the date I wanted, and since that hotel was full, Priceline’s system changed to the next available date, and they hope you don’t look closely. Which I did not, but this is a scam system, and when I called customer service, multiple people lied to me and said the exception team is working on it. I spoke to the hotel owner, and he told Priceline to “do what you gotta do,” but they want him to refund the full amount that they charged me, and he only received a portion of that. Priceline would still take their portion then it costs the hotel owner more $. I will NEVER book through third-party booking sites!

Priceline is terrible as I booked a hotel through them and called 6 times for my receipt and still no receipt. Will never use them again.

I’ve been with Priceline for a long time and for whatever reason the price alert on their site is not working. I had to pay top dollar for tickets because they kept writing in red. There were only a few seats left so I panicked and bought, but I was trying to wait for the price to go down. I went online and told them it’s not working and the online help i.e. Penny doesn’t seem to give a shit. I paid $100 more than what they are advertising today. I will definitely be using another platform in the future.

I filtered hotels for only those with a hot tub. I booked one of those hotels. There was no hot tub. Priceline tells me because I choose an non refundable rate, I have no recourse. So, I guess you cannot trust the information that you filter for. Extremely disappointing. Will not use again.

Refundable fares are only issued as credits. They are not actually refundable as the payment used.

My experience with Priceline has been extremely disappointing. I booked a stay at Breezes Resort & Spa in the Bahamas, but the experience was so bad that I did not even spend one night there. I had to leave and find another hotel, which cost me approximately $2,000 more out of pocket. I contacted Priceline, explained everything that happened, and was told that I would receive a credit. After relying on that information and providing the details of what happened, Priceline later denied my request.

I booked a handicap accessible room through Priceline. When I arrived at the hotel, I was informed that no accessible rooms were available and was assigned a non-accessible room instead. I did not stay in the room provided and contacted Priceline immediately. After reviewing the matter, a Priceline supervisor confirmed in writing that I had booked an accessible room, that a non-accessible room was provided instead, that the correct room type was unavailable, and that the reservation could not be fulfilled as requested. Despite acknowledging that the room I paid for was not provided, Priceline declined to issue a full refund and offered only a 20% partial refund. I understand that booking issues can occur, but I expected Priceline to stand behind the reservation it sold. Based on this experience, I would not use Priceline again.

I reserved a hotel room through Priceline on August 1, 2026. The hotel had my reservation but could not check me in since Priceline had not paid the hotel. For almost an hour, both I and the hotel staff tried to contact Priceline to resolve this, but the Priceline computer continually malfunctioned and cut off the calls. The hotel even tried their confidential contact number for Priceline and got the same computer malfunctions. Since it was 105 degrees outside and I needed a place to stay, I paid for the room on my credit card and contacted Priceline later when their computer was working again. They said they had paid the hotel after fixing their computer and refused to reimburse my charge. In spite of being a long time customer of Priceline, I will no longer reserve through them. I can't afford $300 rooms.

Priceline needs to verify the hotels they offer bookings at for guests. My boyfriend and I booked at stay at Tulsa Square Hotel, when we got to the hotel and checked into our room, the room we were given smelt of cigarettes and looked as though someone had just slept in the bed, the sheets were coming off of it and it wasn't made. Ok, honest mistake, we asked for another room.

I recently bought a round-trip ticket with Priceline but had to cancel because the relatives going with me decided to change plans. I canceled within the allowed 24 hours and received my refund yet charged me $70 in fees. I called and asked why, and the representative wasn't sure and said they would refund the $70 which never happened. I disputed this charge with my bank, and the bank sided with them. They advertise full refunds within 24 hours right on the front page, yet you still have to read the fine print when dealing with them. I don't like that type of slick shit and will never book with them again!

Very bad experience with Priceline booking on air ticket. They added "US" to my passport number. I was rejected at airport during check-in, because this mismatching passport number. Waste a lot time and efforts to resolve it over urgent hotline at local airline company, almost missed my airplane and screw up entire trip.

Not the first time providing false information.... I booked an medical emergency trip to Puerto Rico... When I booked a rental car with Priceline, they offered insurance with it. I took it and paid for it. When I got to PR the first thing the car rental told me was that although they offered complete coverage, the car rental do not take it as full and that I had to add another insurance to be covered. Since I had a family medical emergency they gave me no choice but to take whatever they offered and move on with my family emergency. After taking care of my family medical emergency in the ICU for 3 days, I was able to contact Priceline to let them know my situation but without hesitation their customer service advice me that there was no way to refund me that money... THINK ABOUT IT TWICE BEFORE BOOKING WITH THEM.... and if you have to read the very miniscule statement well .... idea .... incorporate the system of negative stars....

Happy to applaud when due, but in this case 1 star is inflated. Priceline may have many satisfied customers and my experience with their agents would bear that out, considering I spoke or emailed at least 20 of them since July. But customer service doesn't always equate to competent service. I have never seen such an inept, inability to resolve a clear issue in my life. Again, the agents themselves were respectful but they had absolutely no clue or ability as to resolve my issue.

My experience with Priceline on July 29, 2026, was extremely disappointing and completely changed my opinion of the company. I booked a room at Sonesta Select through Priceline. When I arrived and checked into the room, I was shocked by the condition. The room was filthy and clearly had not been properly maintained. The floor had numerous visible stains, the couch had obvious liquid stains, the bathroom was filthy, the toilet had visible stains, and the shower smelled awful. This was not simply a matter of the room being less than perfect or not meeting my personal preferences. I did not feel comfortable staying in the room at all and could not stay there. The most frustrating part is what happened next.

DO NOT USE for Flights! Airlines will not give credits even partial for cancellations unless you pay unnecessary extra fees through this third party site. I bought a ticket for December on September 7th, I attempted to cancel on the 16th of September. Contacted American Airlines was told they will not honor any trips purchased through third parties. Contacted Priceline they will not honor either. I find this extremely frustrating with both companies because I have used both numerous times and they always overbook these American flights, so there is really no reason to not honor a cancellation this far in advance but to get extra cash from loyal customers.

I suspect Priceline of deliberately deceiving customers for profit. I booked a flight on the Priceline website and paid an extra fee to select a specific seat; since the flight was over ten hours long, I wanted a seat in the front row for extra legroom. However, the seat map displayed on their website did not match the actual aircraft layout. Although I had selected and paid for a front-row seat, I was informed upon boarding that my seat was actually in the second row. I immediately contacted Priceline, and they promised to issue a refund, advising me to board the flight in the meantime. After landing, I called Priceline again, and the customer service representative stated that the refund would be processed within three days.

Very disappointed in the services. I booked a hotel stay through the cruise line, which was insured, but didn't know it directed me to Priceline for reserving. I have not been able to get a resolve with my reservations nor speak to someone. I've lost $398 that I can't afford to lose.

I was a Gold member in Priceline but after a couple of problems with them, I will now book my travel on my own. I accidently booked Pearl Street Hotel in Lacrosse, Wisconsin for 3 nights but I meant to book a room on Pearl Street in Boulder, Colorado. How Lacrosse popped up on my search rather than Boulder, I don't know but his was a true honest mistake.

Early this Sunday morning, I received an email from Priceline with an itinerary for a trip I never booked through Priceline. I had booked a trip with Expedia to the same destination, connecting through the same cities, both ways. My actual trip was booked on American Airlines. It took the better part of my morning to straighten this out with United (whose customer service was excellent, by the way). I still don’t know how this happened, and I’ll lose my religion if I spend anymore bandwidth trying to figure it out. All I learned is that booking directly with the airline is less stressful, and no promise of a discount is worth the aggregation. I’m retired, on a modest retirement income, and rarely need to fly anymore. This kind of nonsense makes me want to take the bus.

There's always that one customer that has to complain about stuff... well that's normally not me but these guys at Priceline has sent me to an airport to get a car that they don't have for rent. There's no cars available and I'm stuck at an airport for 2 or 3 days until there's business days to allow for my refund to be reflected back on my account before I can rent another car. These seats in the lobby of an airport sure are going to make a good comfortable bed for the next 2 days. Thanks Priceline for your wonderful service.

I will not ever use Priceline, as we needed to cancel a day on our hotel booking, and they refused to do a refund. That is just Total garbage, as it was throwing 100 dollars in the trash. So NO, I WILL NEVER BOOK ANYTHING WITH PRICELINE!!!!!

Stay away. The 10 percent discount they promise you shows up after you book your service. Scam to get your info. Then within a hour you start getting spam calls!! The calls don't stop. You block. They use another number.

I am demanding a full refund of the $2,933.50 package price, subject to any amounts Priceline can properly establish were actually and fully provided and for which Priceline has a legitimate contractual basis to retain payment. THE TRIP CAUSED SERIOUS DISRUPTION. This was not a simple cancellation or change-of-mind situation.

After making a hotel reservation online I received the confirmation and saw that the dates were incorrect. I called immediately to change them and was told the reservation was unchangeable and nonrefundable. When I pushed the issue I was told I needed to obtain written approval from the hotel for the cancellation. I did this and was still denied. Customer care never called back when they said they would, my emails were answered with the exact same response email no matter what I asked. This is not a trustworthy company.

Priceline charged me for a hotel I cancelled. Talked to 3 different representatives who stated “it shows on our end you cancelled.” Well that was all lies. I am being charged the full amount. Every time I call I'm getting the runaround. One person even gave me a fake cancellation number which another said there was no such thing!! I'm out $180 now for their lies and incompetence! Never, never never use Priceline! What a horrible company

I accidentally booked two reservations and tried to cancel with Priceline. They said I would get it but it's been 2weeks and nothing. DO NOT trust them! I will pursue with my bank.

The hotel is dated. Bathroom is extremely small. Shower only is barely big enough for 1 person, Mold in bathroom. Bed in my room was springy. AC wouldn't go lower than 72, even though I turned it down to 68 for sleeping at night. Maint. came and said that was just the way it was. Couldn't do anything to fix it. Don't think I'd stay here again. The staff was very kind and the location is great in Waikiki. Be prepared to pay an extra $1000 for parking and resort fees which is ridiculous as this is not a resort at all.

I paid extra for a "fully refundable" and "changeable" ticket. When I needed to change it I was told by Priceline that the ticket was neither refundable or changeable. They told me to contact the airline who couldn't help because the ticket was purchased through Priceline.