Priceline

Note that Priceline is not consistent in reporting all fees you will be charged with a hotel booking, especially for express deals. Some deals will include a separate line for resort fees, paid either through Priceline or separately at hotel. Some won't. Therefore, you'll never know true cost of hotel until your stay. In my case, Priceline refused to acknowledge the hidden fees and said they don't know all fees the hotel will charge for a stay. Really? Isn't that the entire purpose of using Priceline? Of course, I will no longer be using Priceline for any services. Buyer beware.

Priceline rep quoted same price as online then told me that taxes were $135 on a $315 charge. I protested but was assured it was the tax rate. Looked online and found the tax should have been $35. Called Priceline and they told me that the $100 is for charges the hotel (Best Western) charges them. Completely FALSE! The $100 was Priceline ripping me off! Take my advice and make your reservation directly with the hotel. Less expensive and you have the same risk exposure. Priceline needs to be driven out of business for their shady tactics!

If it was possible to provide zero stars I would. After booking a hotel through Priceline for a stay in Paris they happily took my $900.00 and sent me an itinerary. When I arrived in Paris, the hotel indicated we would not be allowed to stay - as the booking was for 2 people and we had three in our party. They refused to let us stay and turned us out into the street. Priceline's answer - we can't help you. Your stay is non-refundable. It cost me another $1000.00 to find a hotel to stay at on top of tons of stress - can you imagine being in a foreign country where you don't speak the language at midnight on a street corner with our luggage and nowhere to stay? Priceline is a bunch of crooks - DON'T EVER BUY.

Reserved a car and got an email confirmation that said right at the top that it was 100% able to cancel up until the time of pick-up. I found out I was able to use a friend's car and used the chat function for customer service. They said it was not possible to cancel or modify it. I asked them about the email and they said that was referring to any insurance I may add on to the car later (which was extremely misleading). I asked twice to speak to a manager because I did not need the car and it was 5 days until my trip, so it was more than enough time for that car to be rented to someone else. They refused and said a manager would just tell me the same thing. I've rented cars before and never had a problem if I needed to cancel in advance. Worst customer service ever. So now I am out $450 for a car I don't need that has not been supplied to me yet with no recourse.

I work at a hotel front desk and I have had so many lost reservations with Priceline. What they do is charge the guest for two rooms, send us one, then bill the hotel for the lost hotel room so they end up getting paid for three. I am pleading with any lawyers out there please organize a class action lawsuit. Just twice this week I've had guests check in showing me being charged for 2 rooms and we only get sent one. This scam has gone on long enough. If you know any lawyers who are familiar with class action lawsuits, please PLEASE let them know. Hotels keep records of all reservations and I'm guessing it would be easy to follow the paper trail and substantiate the lawsuit.

Booked with no mention nor can I find a cancellation policy readily available. Hotel is good to cancel but Priceline will not. Customer service is terrible and people use once and never again. I will give them lots of advertising for their noncancellation efforts.

Same story as so many others there should be a class action lawsuit against them. I put in the date for a hotel stay and it showed a page of listings available for date clicked on their calendar. Booked the room and paid and when it showed the reservation, it was for that same day. Within one minute I called Priceline and they would not even speak to you, give another company to call that handles reservations. Get someone in Asia with very poor English and communication skills who tells me they will handle it and then sends me an email directly from that person and it says nonrefundable and no changes (Just wanted the right date! Did not want a refund).

The description showed that room was an ocean view with lanai, right after I booked, the confirmation showed it is ocean view only. I called Priceline. They said it was not guarantee and its advertising did not say it is not guarantee. The booking was not refundable and I cannot get my refund and they won't do anything about it. Priceline is a Scam and full of false and misleading advertisement.

While I was staying at THE COUNTY INN, I was woken up by a strange man coming towards me across the bed, in the dark, just before midnight. I screamed loudly about 5 times, he bolted, I screamed loudly out the front door. I called the front desk and no one picked up. I called 911, the police came, made a report (**), and kept me around about 30 minutes for questioning, collected the bedspread for DNA, footprints, etc. My iPhone was stolen.

I booked a hotel through this site in order to attend my Sister's wedding. Unfortunately a family emergency came up that forced me to cancel my plans to attend the wedding and thus to stay in the hotel room that I booked. Neither Priceline nor the hotel was willing to cancel my reservation or refund the money that I already paid for this room. This policy is TERRIBLE! I am on a very fixed income and this kind of expense was a difficulty to afford to begin with but then to be shut out and not able to retrieve my money... this is crazy!

I was given a choice between a king room and a standard queen room. My assumption was that like every other hotel reservation I've ever made in my life this would be one king bed or two queen beds. Upon clicking the reservation button and receiving confirmation, I realized that the choice was actually one king or one queen bed. This will not accommodate my family. I called immediately and have spoken with 4 different customer service reps. All of them telling me they are unable to help, that it's their policy not to allow me to cancel this reservation and book a different room and that there's nothing they can do.

I recently booked a hotel through Priceline and later found that I was unable to make the trip. I called as soon as I was aware and tried to cancel my reservation. They had 9 days advanced notice and they refused to refund my money. They were not nice. They essentially took my money and could care less. I will never use Priceline again. I travel a lot but I would not recommend this company and the last time I used them the hotel was supposed to be a 3-star or better hotel and I was afraid to even touch anything in the room, it was so filthy. There was blood on the bathroom door. I found another hotel. Don’t book with them.

Recently my wife and I were planning a trip to Springfield Missouri, so I decided to check out "Priceline" for deals as you see them advertising on tv all the time. Well, I put in my destination ect and the list of prices came up, and right a the top was their "express deal" for about 100+ cheaper than everyone else. I added our tickets and rental car to my cart, and tried MULTIPLE times to book that deal, but every single time it came back with "Ooops! We're sorry this deal is no longer available". Frustrated I thought it was something wrong with my computer, so I tried to do the same thing several times on both my wife's and son's computer also. Each time the SAME deal came up. Thinking maybe it was something to do with the internet I decided to wait a day or two to book our tickets as there was really no hurry.

Do not book through Priceline... Fake promises is what it is. I wish I could give them a negative star because after our last hotel stay booked through them, they have not only lost our faith in them but have lost us as their customers and also our family/friends. I would recommend you to rather use Expedia, Kayak or any other website but not them. We booked a hotel in Michigan through them. It was a stay from hell there. Spiders in the bathroom, rotted doors, mold in the bathroom, slept on the couch for both nights. I do have to say the hotel manager called me right away apologizing and ensured that they will take actions to make sure steps are taken to correct this as they believe in making sure their customers have comfortable stays.

Our family was looking for a room for a weekend getaway to South Alabama. We used Priceline to review and select a room. We utilized the Express Deal that gives you little options at selection. We booked the deal and Americas Best Value Inn and Suite was the resulting location. When we checked in, we found a smoke saturated room that was so bad no one could have stayed there. Our family is non-smoking and we had small children with us, (a 2 month old). The hotel offered no other alternative and refused a refund since we booked with Priceline. We contacted Priceline and got the spill about reading the fine print and there was no guarantee for smoking or non-smoking. Our family had to pay for rooms we could not use as well as replacement rooms at another location we found. Both Priceline and Americas Best Value made money on the deal and we lost big time. Priceline is not a good deal and a rip-off.

It's the worse website to book for hotel using the secret deal or express deal. I book a twice a hotel at different areas in two weeks as express deal and my booking suppose to be for 3 persons, and after I paid the reservation email shows the hotel and reservation for two people only. I called Priceline and they said, “We can't do anything and you can ask the hotel for another bed and could be with extra charge.” I was lucky the hotel staff was very kindly people and help me, and that will be last time to use Priceline site.

I've always used Priceline to book my rooms until now. I booked a room for 07/20/18 an upcoming family trip. I selected 2 rooms but website kept kicking me out. I booked one room for a certain area. Went back to book the same area and saw *hint: you've booked here before* under the impression that it was the room I had just booked.

My boyfriend was attempting to book a flight to Hawaii. The Priceline website crapped out so he had to re-enter his information again to retrieve a confirmation. Priceline charged us for two bookings so we called to dispute. Not only did we wait a WHOLE HOUR listening to their dumb automated content on loop, the customer service rep had to call Hawaiian airline separately to get ahold of the situation.

Beware of false advertising and misleading information from Priceline.com. I rented a car with “unlimited mileage” but when I went to pick up car Advantage rental company told me mileage was limited to 159 miles per day. Priceline refused to refund the money because they have a statement that says rental company may have additional restrictions - if that is the case, then don’t mislead the consumers into thinking they are renting a car with unlimited mileage. It’s a bait and switch type of practice that takes advantage of the consumers. It’s wrong! Don’t trust anything Priceline advertises and before you use them, read all the fine print and if it’s a vague clause (Carte Blanche) be prepared to be taken advantage of.

So, I have been using Priceline to book a roundtrip flight to and from my home and school once a week for 6 months now. So needless to say I am an avid customer. I booked a flight for $408 today and less than an hour later got an update about pricing for my flight from Priceline saying that the cost had gone down to $333. I immediately call customer service to see about either canceling and re-booking or receiving credit on my account seeing as how they advertise BEST PRICE GUARANTEE. So, the first representative I call I am midway through my call and mysteriously the call is disconnected. So I casually call back and am on the phone with a representative for approximately 20 minutes. The end result of my call is, that in "his computer system" it is not showing any available reservations for this price, therefore he cannot issue a credit to my account.

Recently purchased airfare from Eugene, Oregon to San Antonio, Texas and return (along with a rental car) through Priceline's website. Since we wanted to have carry-on luggage and choose our seats, we upgraded from "basic economy" to "economy (recommended)" on Priceline's website. Upgrade showed the ability to choose seats but the website wouldn't let us do it at the time of purchase. This is where I believe Priceline's website is somewhat misleading - and as I have since learned, it turns out choice of seats only happens when you check in for the flights. When we couldn't accomplish the seat choices at the time of booking we waited a few weeks and then contacted the two airlines we were booked on. This is where we learned our seats were not guaranteed or designated with either airline but for an additional cost we could make this happen today.

Accidently booked in wrong state. Pulled up Mississippi hotel. They booked in Michigan. Called 3 minutes later when noticed. They said hotel refused refund, called hotel, said they can not say yes or no to a refund because it is paid directly to Priceline. Called Priceline 5 times and hotel 4 times. Got nowhere. Will never use them again. DO NOT USE PRICELINE!!! Have to file dispute with credit card company. They are making bank on their refund policy. Because there is not one.

Bait and Switch at its finest. A Motel was chosen under express was not even close to what was represented as an example of hotels that would be chosen under the express program. Called to cancel due to the misrepresentation and they refused. Had to go to bank and file complaint with credit card company to get my money back. Sad. Very sad. STAY AWAY.

I tried to purchase airline tickets through Priceline on an advertised Express Deal. When I tried to confirm the purchase the price jumped from $208 to $304 for the ticket. When I tried to contact the customer service department all they would say is that they don’t guarantee prices and could not honor the price. This is just a typical bait and switch tactic which is apparently what they like to use to induce purchases at a higher price!

Terrible customer service, when finally reached by both chat and phone, was not at all helpful at all to either change my car rental reservation times or even provide any accurate information about possible late car - return rental fees. Totally misinformed and irresponsible customer service, do not use Priceline!

We booked car rental from Fox via Priceline. First this place is far from airport and you have to wait for shuttle for long time. We had a SUV booked and upon arrival we got a SUV where Baby’s car seat was not buckling up and other 2 SUVs were same also, so we had to get another car. They didn’t mention any extra charge for upgrading. Later they not only charge extra $160 but also they simply lied and charged $1:30 more per gallon oil. As we book through Priceline, they should have helped us but they didn’t. They told us to email here and there for a week then told they couldn’t help. Not going to book any through Priceline again too.

I have booked airline ticket with Priceline thinking if I find a cheaper price they will refund. But do not believe their claim. I have spent nearly 2 hours with 2 different customer support agents. I am able to see different website and lower price but Priceline claimed in one instance they could not see my departing airport on the website I provided and in another instance the price is way more higher than what I am looking at on my screen. They claim they have live feed etc. but it is incorrect. I am able to book flights at cheaper price than theirs with same conditions and they are unable to see the same prices. You cannot contact them via email where you can show them the screenshots. Don't get fooled with this company and don't use them. They are a scam.

Booked an international trip via Priceline, they changed the schedule of my connection flight which would ruin some of my plan. I called their customer service hoping to get my flight rescheduled. Then they canceled my flight altogether and charged me 10 dollar for cancellation. I had to book another flight for a higher rate at the time. Terrible customer service. It takes forever and they won't help you get anything done. STAY AWAY FROM PRICELINE.

I purchased round trip tickets. My father's health failed, so I contacted Priceline to get my departure ticked at a sooner date. They charged me for a full fare and a service fee. One hour later they left a message that the price had increased another 100.00 and if I did nothing the ticket would stay as originally booked. I booked a sooner flight with another carrier and when I went to use the return ticket it was canceled. I spent almost 2 hours with one the phone initially to change my departure ticket only and leave the return ticket. The operator was rude, unhelpful and in the end hung up on me. This is not a company I will ever do business with again. To say the least they have no moral code.

Frist of all it states price Guaranteed if not they will refund you 100% money back... It's not true even when I read the prints.... When I called back to confirm it they just was being rude and refuse to refund me my money... So please. My advice to anyone. It's better to book on Hotel.com or just pay a little more directly to the hotel. Always double check the hotel yourself for the prices. They might have cheaper and better policy.