Priceline Reviews

We're planning on taking a trip and purchased a vacation package for flights, multiple hotels and a rental car about a month ago and just got email saying that something was getting refunded which was very worrisome so we decided to call them and realized that they had only rented the car for 3 of the days of our 2 week trip even though we had put the right dates into the search. They're trying to make us add an entirely new rental for the remaining time that we're there, but at a much higher price than the rate of our package!!! We had budgeted very carefully and now are going to have to cancel everything because we cannot afford to pay 3 times as much for the same car!!

Rented a car from Priceline scheduled to pick up a small car thru Easirent. Got there at 7 office closed. Walked around found someone. I get the rental it had 108,000 miles on the car. They wanted an addition 150 and took another deposit of 265. Filthy car horrible stench all scratched chopped window. All cars are from out of state so most likely all salvaged. I still attempted to drive. As I was leaving the brakes felt weird. I took it back waited 30 min only to get a beater Sentra with 212,000 miles. I didn’t feel safe.. Cancelled and asked for refund. They refused.

Worst company in the world. DO NOT USE. STAY AWAY. I was told I would have to pay 200.00 to get a refund for service I never received and I have been trying for over a month.

Worst customer service and management. They are inflexible with cancellation of any flight changes. I wasn’t asking for a refund I was asking for a cancellation of an outbound flight but keep the return flight. They don’t care and won’t work with their customers. I would have given no stars but that wasn’t an option. Save the headache and stress and go through the airline directly. When you compare the airline costs to Priceline there’s not much difference and the airline will work with you.

Priceline made my booking wrong; I booked two queens but it is a king-bed room. They made it wrong multiple times. They never say sorry or notified the customer on that. Their service is the worst.

Priceline is the absolute worse and a scam. I booked a hotel stay and they have it listed as the same name for two separate locations. After I booked spent over 500$ they were unwilling to assist with getting it corrected to the location that I was at already and just needing to extend. They made me have to pack up my things and go to a whole other location as they were not willing to refund cancel or get a resolution after I have spent that (and a previous 700 on other rooms). They lie. Don’t call back. Leave you on hold hang up. All kind of bad business practices then they say we have a partner but that’s not listed when they process payments and take your money. Never using Priceline again. BAN PRICELINE. They are a scam.

They booked 4 rooms from Motel 6, Chattanooga Airport which did not exist. They did not give me a usable onsite, frontdesk phone # and they did not give Motel 6 even a slightly close phone no. with which the motel could warn me. Priceline Trip #**, Motel confirmation #** (for 4 double queen rooms). Because I had had a bad, similar experience with Priceline a couple of years ago, I always speak to the hotel directly to be sure I have what Priceline says they booked for me. I spent probably an hour trying to find a phone number for the location's front desk. As I also wished to request one of the four double queen rooms be switched to a king if possible, when I finally reached a voice which confirmed the change had been made (though I kinda' knew I wasn't speaking an onsite person), I accepted that my reservation was confirmed.

I don't know what happened to Priceline the last few years. The customer service is awful. Hard to get a hold of anyone from the actual corporation. The 3rd party is awful. It seems like a scam anymore. They are not informed of their own itineraries. A contact to the requested booking is all it takes if they do not have much info on their listing.

⭐☆☆☆☆ (0/5 Stars). I am extremely disappointed with Priceline and the way my booking issue was handled. I booked and paid over $1,000 for a four-night stay based on Priceline’s advertised room description and photos. The listing clearly showed a King Suite with Roll-In Shower and Sofa Bed, a 549-square-foot suite with a separate living area, kitchenette, dining area, and accommodations for up to four guests.

Priceline promises Best Price Guarantee but does not deliver, I submitted an email with evidence to Priceline for Best Price Guarantee a month ago but Priceline did not take any action, just empty promises.. I called several times about this issue but Priceline Kept on giving me the run around..