Priceline

My experience with Priceline has been amazing. I had to cancel my trip, and I had an unrefundable car rental. The agent heard my reasons and found them genuine to give me a full refund. This is customer service, loved it and I would recommend to book with Priceline for peace of mind in these very unusual and uncertain times.

I had a last minute business trip from San Diego to Sacramento. I found great prices through Priceline and booked both. The rental stated unlimited miles. When I arrived to Payless rental car to pick up my prepaid car I was told they needed a credit card for the mileage charges and that the unlimited mileage priceline offered was not correct. I left without the car and booked another again through priceline and had the same problem. I called priceline for help but did not get a return call until 3 houses later. By that time I was no longer able to make it to my business meeting or hotel on time. I reached out through BBB and priceline still refuses to take responsibility first their predatory practice of offering the "lowest" price then allowing their partners to change the rules of the prepaid deal. I will NEVER again use priceline.

Had an issue with a car rental that we reserved via a vacation package on Priceline. We ended up not getting the rental. The customer service rep I spoke to via Priceline was amazing and very understanding. She handled the situation quickly and everything got resolved. My only complaint is there wasn’t a way for me to leave a review so that she could be recognized by her employers!

I tried the multitude of travel places looking for the best rates on a hotel for my wife and son and I for our upcoming trip to Sc. in June. Priceline by far had the best rates, the most knowledgeable associates and answered every question I had about what there is to do there as well as if Parris Island was allowing visitors to tour the Marine Recruiting Base, (graduated Marine Boot Camp in Nov. 83). I give them an eleven stars out of 10 for helping me.

We rented a car through Priceline on a recent vacation to Florida. The car rental shuttle never picked us up at the end of the night and we had to sleep in the airport. The car rental place (Fox Rent A Car) double charged us for rental we never received on time. They refused to work it out with us, but Priceline got involved and arranged for us to get back double the amount the rental car owed us in a very quick amount of time. We will definitely use Priceline again but NOT Fox Rent a Car!

I booked multiple trips through Priceline for the later half of last year and throughout this year. After I go through my last trip that I booked through Priceline, I don't think I'll ever book with them again. For the second time that I've requested a refund through them for a trip that I couldn't make, I've run into a wall. Despite the fact that I've booked my trips ENTIRELY through them, when asking for a refund, they give you other airlines and booking agents to call.

Very bad experience at customer service. I had a digital copy with barcode for covid test and the lady at customer service has no idea how to scan the barcode with her phone. After 15 minutes of waste time someone else came there and scanned it from his own phone. Secondly, I had 2 personal bags and she made me pay for the 2nd bag which is not heavy and easy to lift. This flight cost me very expensive. I make sure I will fly with Air Canada next time.

Do not use this company for any part of your trip or vacation. Cancellations might not be refundable and customer service will do nothing to assist you. I had a horrible experience and then was told "we have noted your feedback".

I had a death in the family. I had purchased the insurance. I first contacted United Airlines and they said I needed to contact Priceline since I purchased my flight from them. I then called Priceline where I was told I needed to contact the insurance company (the insurance which is offered on Priceline's website). I contacted the insurance company (Allianz) who seemed compassionate but only changed the dates of my insurance policy and nothing with my trip. After changing the dates I explained to the gentlemen that I needed to change my flight not my policy. At this point he told me I needed to speak to priceline and put me on hold then forwarded my call back to priceline where I was told I needed to file a claim with the insurance. Sounds like a joke but this really happened to me. I will not buy anything from priceline again-them and their insurance are worthless. Poor customer service with every person I have come into contact with.

Needed to cancel to due to serious sickness of a family member. Got charged $100 on a $250 rental days before scheduled rent. Will never use again! Regular rent directly through rental company is not really that much more expensive, and they allow cancellations a lot more freely...