Priceline

I purchased an Express Hotel Deal for July 4 and the rate was $93. That same Express Hotel Deal for the same date is now $72. I've spoken to customer service and the explanation I'm getting is ludicrous. Best Price Guarantee states that if you book an Express Deal and you find the same itinerary at a lower price, you get 200% of the difference back.

After reading so many horrible reviews about Priceline, I was skeptic on using them. So far so good. I called the hotel and airlines DIRECTLY to confirm my seat through Priceline and they had my reservations even though I didn't register direct and I went through Priceline. I'm not sure how people have so many problems with Priceline? I always make sure I know I'm going on the trip and I quadruple check that nothing comes up on the dates where I know I'm taking a trip that costs a lot so I don't have to go through the hassle of getting refunds (in case they don't refund me). I always call the hotel and airlines directly to triple check everything and I received an e-mail from Priceline to check-in. They didn't automatically cancel my reservations without my permission. I don't know why people have so many problems with Priceline!

In a recent three-day trip to New York, I decide at the last minute to rent a car, and in my search for rentals at La Guardia Airport and after several searches, Priceline came across with some the best deals in New York, that quickly I made my car selection and reservation and pre-paid the total, including auto rental insurance for $11 a day. Little to know and to my surprise, when I arrive at Hertz car rentals at La Guardia Airport, my reservation was for Newark airport, at the other end of the city. Hertz customer service people were friendly and helpful but unable to switch my reservation. I called Priceline and after several calls on hold, over ten minutes each, in addition, my wife was communicating with customer service via chat line with no tangible results.

My reservation is still over 3 months away, but things were booking up so fast that I had to get my booking done. I often use the Priceline website Express Deals to book rooms as there is some excitement in finding out what hotel you end up getting. The only drawback is that you must prepay and can't cancel. I guess that's the chance you're taking in saving a great deal. Another bonus was that if I booked on my cellphone, I received an extra percentage off.

Priceline employee actually took the time to look for a good price hotel for me. When I called HotelPlanner they said there is nothing in the area for a better price. A room for one night was 211 with HotelPlanner, the girl on the phone said there is no better prices. I called Priceline. They found me a hotel 100 dollars less than the HotelPlanner price. I will never use HotelPlanner. I will only use Priceline.

I called to book a hotel through Priceline. An agent named Luke (his complete name is Lucas, but he goes by Luke), walked me through the booking process. Towards the end of the call he read the term stating that the booking was non-refundable, and I said that this is not something that I want. He said that it was too late, and that he had already booked it. I told him that I had not agreed to this, and he said that it was too late, there was nothing he could do about it. I feel the need to indicate that I had not given him permission to book. I am now arguing the case with Priceline.

Car (Sixth) - leaked and soaked my clothes in the trunk. Hotel (Comfort Inn Turlock) - Boiler blew so no hot showers. Night crew knew it blew but didnt notify anyone until the morning. We had no hot water for a full day. Pool was closed. Staff was rude. I stepped on exposed carpet tack that was rusty in the transition from the carpet to the tile in my room. I immediately notified the front desk but they didn't do anything. Now I am getting a tetanus shot post vacation. I asked the general manager, Stephanie, to make it right both directly and through Priceline. The response I got was not satisfactory on either front.

I've used Priceline for many years and had no issues with them. This year I've used them twice for car rentals and been screwed over by them twice. It appears they are starting to employ deceptive business tactics at the cost to the consumer. The first time this year I booked a car rental in Chicago. I was quoted a price and that is what I expected to pay. My flight was delayed and I was in a hurry to pick up my car and unfortunately I did not pay attention to the contract I signed at the rental car company. My mistake but there is a pattern here. The price on the rental was almost 3 TIMES what I was signed up for. I did dispute this with Priceline and the car rental company. I had documentation showing what I was supposed to pay and what I got charged but I never did receive a full refund for the difference.

VIP deal is not a reward to LOYAL customer. It is worse than EXPRESS deal. Only advantage is knowing the hotel name. It is expensive than express deal and not refundable. Priceline deceives the loyal customer by using a word "VIP."

Used Priceline to rent a car, had an issue in my payment with rental company. Priceline couldn't help with that although the reservation was made through them so technically I am their client. They have no authority on the companies they work with or list on their website. Next time just go to the service provider or the car rental directly. Very disappointed, worst experience.