Priceline

I took my parents on an airboat tour. We looked on Groupon, and saw the deals for the larger companies, but I wanted something a little different and less mainstream tourist (if that is at all). Great services and great flight bookings services. Reserve your tickets and get awesome deals.

Priceline employee actually took the time to look for a good price hotel for me. When I called HotelPlanner they said there is nothing in the area for a better price. A room for one night was 211 with HotelPlanner, the girl on the phone said there is no better prices. I called Priceline. They found me a hotel 100 dollars less than the HotelPlanner price. I will never use HotelPlanner. I will only use Priceline.

We booked a complete package with Priceline but the day before we left we noticed that our flights took us to Portland Maine but the hotel was in Portland Oregon. We got on the phone to Priceline and they could not have been more accommodating. Priceline came through and booked us an even better hotel and all the trappings that went with it. BIG SHOUT OUT TO PRICELINE FOR MAKING OUR TRIP MEMORABLE.

I wanted to write a review about my Priceline experience. I had travel plans and then I had an emergency come up. The woman in customer service did such a fantastic job helping me with the situation. I believe they went above and beyond to help me resolve a difficult situation. I would definitely use Priceline anytime again.

When I had to cancel the additional insurance on a rental the money was immediately returned to my credit card. This increased my trust in Priceline. I have been a Priceline customer for several years and they have never let me down. I recommend this service to anyone who ask about an easy to use booking service.

I have always made travel arrangements with Priceline, and did not know that I will get the worst customer service experience. I made a hotel reservation for April 26th to 28th, 2019 through Priceline for Red Roof Inn. Based on some situations I had with the hotel, they gave me a credit of 53 dollars and 3 cents. The funds went to the Mastercard Priceline used for the reservation. I called Priceline on May 14th, 2019. They had a long call hold. I was hung up on. When I finally got an agent, he told me that they will contact the hotel and get back to me in 3 to 5 days. I waited till today May 22, and I called back. They have not done anything about it. The Agent I spoke with tonight called Ashley only said she can provide me with a case number. I have done many reservations with Priceline for so many years, I did not know that they have no respect for their customers. I am very disappointed. This is a shame.

Every time I call the hotel, they could not find the reservation. I called Priceline 8 times. Each time they say they are contacting Hotelbeds, their partner for the reservation but no result. Priceline customer service member tells me they will call me back. But no result. My credit card was charged.

This was my first ever cruise and after searching for a bit, I booked a honeymoon cruise for my wife and I through Priceline. Priceline was offering an amazing $2000 onboard credit promotion that lined up perfectly after we got married. This was my first time ever booking through Priceline so I tried to read everything as carefully as possible and follow their directions. About 25 days before the cruise departs, I finally get my registration from the official cruise line and get checked in on their official website. I thought that was all I needed to do because Priceline emails out a checklist of things to do. After registration, the next thing on the checklist Priceline sends out is to book shore excursions. I rest on this for a few days and discuss with my fiance (at the time) what she would like to do on the cruise. We are both super excited, and can't wait to go.

Stay away from Booking, Priceline, Agoda, Kayak, Cheapflights, Rentalcars, Momondo, and OpenTable. They are all own by the same corrupt company. Booked my trip package (hotel and flights) thru Priceline and it started a nightmare from day one. They book my flights and charge my credit card for my flights only and then transfer my credit card info to Booking to reserve the hotel. Next morning I was contacted by Booking telling me that the hotel can not charge my card and they needed me to send them or the hotel the CVC code on my card. Contacted Priceline as I was confused with the fact that Booking was asking for my credit card CVC. Priceline explained that they use Booking for hotels and told me I have to fix it with them.

Didn't realize they were charging me $278 for a hotel listed on their own site for $191. Partly my mistake for not checking every possible outcome as well as I could but I immediately contacted customer service and they said they would not change it or even just lower it to their advertised price which was already more than some other sites. I used them in past and got a couple good deals but the last couple years the deals have been so so at best and now that they totally screwed me I will never be booking with or recommending them again.

I had a paid reservation in Washington DC that was not honored by the hotel. At the time of booking the hotel had notified Priceline that the reservation would not be honored but I was not notified by Priceline nor was I credited for the reservation. Customer Service kept me on the phone for 2 hours trying to figure this out and looking for alternate lodging. Ultimately, they left me in DC with no place to stay. I ended up finding a hotel to stay at the last minute at twice the cost and over an hour away. Ultimately wasting 4 hours of my time and missing out on a business dinner. Priceline offered to reimburse my reservation fee plus $75 for the inconvenience. This doesn’t even make me whole on my out of pocket costs let alone my time. Stay away from these clowns.

I went to pick a room that stated you pay at check in and they would charge account the day of. I was charged full amount over 500 for room. It said pay amount later for. I tried to contact customer service and got run around on phone. I then chatted with customer service on Priceline.com and she said, "I'm sorry about that. We can refund amount. In 10 business you will get it". I told her why am I being charged at all and now I have to wait for money that should've not been taken. Every time I would ask why I was charged she kept saying, "I'm sorry. Anything else I can help you with". So unsatisfied with not getting questions answered, being charged with wait of refund, and false advertising. Do not use them.

On March 3, 2019, I was browsing the Priceline site to analyze prices for an upcoming anniversary/birthday trip to Charleston. I normally wait until closer to the time for me to travel and do an Express Deal or Name Your Own Price using the app downloaded to my phone, but I noticed the Embassy Suites by Hilton Charleston Airport had a “Pay Later” option. I discussed with my husband, who likes to stay at Embassy Suites, and realized it was a no brainer, so I booked my trip for Saturday May 4, 2019-Monday May 6, 2019 and my card was not charged.

I booked a car rental through Kayak and they redirected me to Priceline. I had two options: 1. To rent at a regular price with no obligation. 2. To rent for just $2 less per day if I pre-paid. I chose option #2. When my business trip was cancelled, just a few hours later, Priceline wouldn't refund my money. They said that there was a notice that I wouldn't be able to cancel when I made my reservation but I never saw it. They really emphasized that I was getting the minor discount for paying in advance and hid the fact that I was getting the discount because it was non-refundable. It feels like a total bait and switch because if I had just made a normal reservation without any obligation for two dollars more none of this would have been an issue. I feel like they suckered me intentionally. It's really disgraceful. Oh, and by the way, they kept me on hold for 20 minutes while I was trying to get someone to echat with. I will certainly NEVER use Priceline ever again!

Hi, I never booked any car rental from Priceline. I saw email from Priceline that my car is booked for a trip a day before they booked car for me. I am not sure how did they find out my travel dates probably because I was searching hotels and car rentals for the dates on internet and I might have looked into Priceline as well. They just booked the car on their own. Thankfully, my credit card information on the file in Priceline account was expired and I was not charged. Don’t make Priceline account and leave your credit card information. They booked my reservation with expired card information. IT’S A BIG SCAM.

I WILL NEVER USE PRICELINE AGAIN. I was having an issue with my room booking in a foreign country and NONE of the customer service numbers from the Dominican Republic to Priceline worked. I felt alone and stranded and the hotel did nothing at all to accommodate me. The issue STILL is (almost a month since the vacation) that I paid for an Oceanfront Superior Room and was told by the hotel that Priceline.com used another agency (Agoda) which booked my room incorrectly as a downgraded Superior Room.

BEWARE!!!! DO NOT BOOK AIR WITH THESE SCAMMERS! They suck you in with a good price and schedule and after you pay they will change your schedule! They will offer you a next day flight or a redeye or a schedule that is hours different. They blame it on the airline but will not eat the added cost that they try to gouge you with to get a schedule close to the original schedule or price!!

Customer service is NOT there to help you! Don't even bother to browse their site because if you hit the wrong button, you have a non-refundable reservation and customer service will not help you. Other travel sites are customer friendly but Priceline is not.

Purchased a package of air/hotel/car when notified by Priceline an air flight change being earlier than booked. They advised to call car rental company (Avis) to make change for earlier pickup. Avis advised Priceline could change, they couldn't. Priceline rep advised would not change; that we would either have to wait the 3 hours before pickup of car or pay extra for those hours. Will NEVER use Priceline again.

I specifically looked for a car rental located at the Orlando International Airport terminal so we could quickly drop off the car to make an early morning flight. I skipped over all the cheaper "shuttle to airport" options to rent a car located at the airport, but after I paid for the car, I saw on the receipt that the car was not located at the airport and a shuttle was required. I was not able to cancel or change my reservation, even after speaking to a "manager."

Do not, I repeat DO NOT do business with these people (if you can even call it a business). I can't believe they are in operation. Their 'customer service' is borderline scamming people. This is all due to a name change, we already pay a cost for fees on the name change then they magically come up with a price out of thin air for the flights change, the same flights we are looking at on both Priceline AND the airline for the same dates but they can't tell me why they are changing more, likely pocketing the extra.

I booked a hotel room and it said on the pricing page that it has a "flexible" cancel policy. It turned out it is not flexible at all. If you cancel, you would have to pay one night's fee. It is very tricky and dishonest.

ROUTES Car Rental did not provide any car as per contract. Priceline Itinerary # **, a car was booked for ORD and paid for. When I landed up at 3 AM, I was told that no cars were available and that only a truck is available. As I had to travel to West Lafayette (125 miles away), I declined. When I approached Priceline customer service, I was told that I have to take the truck or otherwise I will be charged the full amount. This is pure blackmailing. Instead of offering a solution or an alternate booking, the supervisor simply resorted to blackmailing. I had to do an alternate reservation on my own.

Priceline advertise the hotel room with cancelation option for a premium price. It ended up being super expensive rate for NOT FREE CANCELATION BOOKING with no changeable options. The worst booking experience I've had. When booking with Priceline be super careful and read the small print, bc. Priceline advertise more convenient terms that they really are.

I booked a car rental specifically at FLL airport and even looked at the map they displayed for this car which goes the terminal. As soon as I hit submit it gave an address away from the airport that requires a shuttle which I did not choose. Their website is giving false information to get people to book. Horrible customer service and tries to act dumb on the phone. NEVER AGAIN.

I booked through Priceline and the room was just ok, nothing special, my biggest complaint was the bed, it was spongy and probably the most uncomfortable bed I have ever slept on. The sheets didn't even fit the bed correctly, and for 180 dollars a night I expect a more comfortable bed. This location sacrificed and bought the cheapest mattress they could. I will never go back. Employees were very nice and accommodating, they were the reason this place is so highly rated. So if you want to be treated really nice and can sleep on a bed where the sheets don't fit the bed then this is your place.

Rented a car for a week and they charged me for 2 weeks, the rental car company charged me $200 and Priceline kept $400. That's a 200% markup. After several calls they told me there was nothing they will do to change the amount.

I booked a hotel on Priceline. My plans changed - I no longer needed the hotel. When I booked it said free cancellations. I called to cancel they told me they couldn't cancel my reservation. I will never use Priceline again and I'm telling everyone I know about my experience. Over 145 dollars really??? Priceline you're the worst.

In April this year, I booked the hotel in NY with Priceline, for my family of 4 - two adults and two kids, both 6 yrs old. I got an Express Deal, which doesn't give you a lot of details, just number of stars, rough location, amenities, etc. By default, express deals means you're getting the room for two, but, as it was clearly stated on the booking page that "two children under 13 years are staying free of charge when using existing beds" I decided to book. Just in case, I took a screenshot with these conditions. In the confirmation I got, only 2 adults room capacity was mentioned, so I decided to call the hotel and confirm. Hotel said they can't accommodate us all in the same room, and I will need to book extra room for kids (+ ~500 dollars).

I’m reviewing Priceline, not the hotel. Rarely do I book through third party. Last week I booked through Priceline. When I called the hotel after I booked to confirm, they did have my reservation. When I got there this past weekend to Nashville, the hotel could not find it anywhere because the Priceline had cancelled it. When I called Priceline, it was actually through their “sister company” Agoda. So basically you’re booking through a third party’s, third party. Long story short, I was stuck in another state with no reservations. All hotels were booked that evening, due to the huge event...which fiasco almost made me late to the event.