Priceline Reviews

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Overall Rating1.1 out of 5
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Priceline Reviews

ConsumerAffairs has collected 6,433 reviews and 5,832 ratings.

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Verified purchase
Punctuality & SpeedStaff

Reviewed June 22, 2023

I booked a flight and a rental through Priceline. Travel dates 6/16/23 - 6/20/23. I went ahead and booked a car 6/18/23 through priceline/Ace Rent-A-Car/Drivo-Rent-A-Car. I was definitely satisfied with all representatives. From the initial reservation call, to picking up my rental, to dropping off the car at the LaGuardia location in New York. I even went ahead and extended my rental for another day and in my drop off date. There was a shuttle bus on time at Drivo waiting to drop me off at Laguardia. Which took maybe about 5mins to get to the airport. I had a wonderful experience. No hassle, no attitudes, representatives were very friendly. All of my total charges were fair. I'll recommend Drivo to anyone and will use their services again. The next time I'm visiting New York City.

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Customer ServicePunctuality & SpeedStaff

Reviewed June 21, 2023

I would like to say thank you to the fabulously talented customer service representative I just talk to. I had to cancel a booking at the last minute and thought I would lose everything. I was in a panic and concerned about what I was going to do if I lost all the money I put into a hotel. I've been sick and had a long string of bad luck. She handled the cancelation and me with Kid Gloves. She got right to it and kept me as calm as possible. I greatly appreciate her prompt response and her professional demeanor.

I'm sure customer service is mostly thankless work. Dealing with people at the worse times. She was fantastic. I'd give her a raise if I could do that. But I can't so you should! Erica is now on the top of my Christmas list. And always a reminder of how just one understanding person can divert anothers day, week, or life even. She's golden and a beautiful soul. Thank you.

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    Verified purchase

    Reviewed Nov. 29, 2022

    I typically book directly with a preferred company, but it was Thanksgiving weekend and prices were out of control. I checked Priceline and decided to give it a try. I used Priceline to book a car rental with National and found a great deal that was half the price I found with National directly. I had zero issues. After paying through Priceline and reading the fine print about No Changes/No Cancels/No Refunds, I checked my booking on the National site and all my info was there. When I arrived at my destination, check-in was fine. After returning the car a few days later, I got a receipt from National and an email from Priceline. All good! I would use Priceline again.

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    Reviewed Nov. 1, 2022

    I know my Title sounds like a Spammy McTrollbot, but Priceline is actually really fast and easy to use. I promise you i'm not a robot. It is the go to app I use for my Touring business and helping my business when I'm short on cars. It's easy to differentiate from different companies and offers. So I'm sending nice totally not robotic review here honestly in hopes that I stop receiving the email surveys about how great the experience was. It was great all times. A few times I had to wait for cars for an hour or more, but that was the car company's and that's not Priceline's fault. They are just the messenger. I even checked I'm not a robot at the bottom of the submission page. Blake

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    Reviewed Oct. 4, 2022

    I allowed Priceline to book a room for me to get a discount. I gave them my preferences, and told them what I was looking for and the area. They booked a room 15 miles from my preferred area, I didn't get a discount. I never finished with the booking, but they booked it without my knowledge. I didn't know the room had been booked, so I booked one myself. I didn't know until I looked at my bank account. I asked for oceanfront and was placed across the street from the ocean. We were on a motorcycle and the resort didn't allow motorcycles. We were gonna have to pay another 100.00 for oceanfront which is what I asked for. This was a very costly, and miserable trip, and it was all because of Priceline. They refuse to refund my money as well! BEWARE OF PRICELINE!!!!

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    Reviewed Sept. 28, 2023

    Booked a hotel with option to change reservation. Paid a little more with pay later option. Was charged right away and unable to make a change. If this were the case I would have booked with the pay now no cancelation option. It would have save me more than $20 per night.... This is the last time I will be using Priceline. Used it for many years without problem. A shame I was a loyal user....

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    Customer ServicePrice

    Reviewed Sept. 28, 2023

    I’ve used Priceline for many years with great results. However they are no longer the same reputable company. The rates they list are much lower than the price you pay. Once you check room rates you will find additional fees, like ‘resort fees’ on top of fees and taxes. One hotel I nearly booked had a hotel fee well over $100 due at check-in. Customer service has always been nonexistent, so there is little reason to use this failing company.

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    Verified purchase

    Reviewed Sept. 27, 2023

    We had a horrible rental car experience out of Toronto Airport (offsite pickup with NextCar) last week. Turns out, this rental car company was featured 3 years ago on a hidden cam TV show that exposes scams and bad business practices. This company gets people in the door on the lowest rates and they insists that people pay for additional insurance coverage and they charge an additional 8% PER DAY if you pay by credit card. A 3 day car rental for $154 total was going to cost an additional $199.95 for insurance. The problem is that Priceline takes no ownership even though they are involved in the process. They have no procedures in place where companies like NextCar in Mississauga (also rent cars under Economy Car and Fox Rent A Car) can be blacklisted to protect future customers. The reality is they just want their commission and really aren't interested in whether the transaction goes well or not.

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    Customer Service

    Reviewed Sept. 26, 2023

    I booked a room on Priceline for a trip to Austin Texas for a concert, when I got to the hotel there was a horrible smell, holes in the comforter, the toilet was dirty, the sinks were dirty, the walls and ceiling were dirty, drawers were dirty. Tried to check out of the motel we were there less than 10 mins and they refused to refund the full amount. I called Priceline and they can not guarantee the money I paid for the room and will only request the refund from the motel, which was denied so I was out the money for one night of the hotel stay.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2023

    This is a joke. All I want is my refund. How do you say it will be 1 to 2 billing cycles. Just no. I will never ever use your guys' service again.. The chat was a joke as well disconnected from me. I wasn't still asking info. Very rude, worst experience ever.. You need to train people on respect and customer service.

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    Priceline author review by ConsumerAffairs Research Team

    Priceline is a Connecticut-based company that helps travelers find discounted rates offered by a wide range of travel businesses, including hotels and airlines.

    • Price negotiations: Priceline lets customers name their own prices for hotel rooms, rental cars and flights.

    • Last-minute flights: Travelers can get extra discounts by booking last minute flights.

    • Customer service: Priceline responds to customer service emails within 12 hours.

    • Group discounts: Priceline can help groups get discounts including a free room for the group coordinator.

    • Travel bundles: Bundling travel services through Priceline can give travelers extra discounts.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Priceline Company Information

    Company Name:
    Year Founded:
    800 Connecticut Ave.
    Postal Code:
    United States