Priceline

I purchased an airline ticket, which clearly stated for that date, time and airline that the ticket was refundable if I cancelled 24 hours before the day of the flight. I ended up cancelling 24 hours in advance and was still charged by the airline. Priceline told me that that particular airline is the only one you cannot cancel with. There was nothing stating that which I purchased the ticket. I travel a lot and I know how to read fine print. Fool me once, lesson learned.

I booked a 3 nights stay with them a month in advanced for myself, my husband, our 2 kiddos and our newborn. I had selected the amount of guests and the ages of the kids. The newborn would be sleeping in her bassinet while us 4 split the beds. Today, I got an email verifying my itinerary. I clicked on it and it said booked for 2 adults, and any additional guests would be extra. I thought, well this was just a simple mix up. I call Priceline and the girl said she would call the hotel to see if the kids being added was ok. If it was then problem solved. She came back to the line saying the hotel said no way. I called them myself and spoke to a lady who said that is not what she said. She said they had no problem with us having the kiddos at no additional charge. All they needed was for Priceline to add the kids to the booking.

This the worst travel agent company. It so bad that when I call them and they say that "Let me connect to the AMAZING customer reps," I feel like THROWING UP. They hold you ransom to your ticket and have to shell more money in order to address that. Learnt it a horrible way. STAY AWAY.

Please please please never book with Priceline. I am not a person who enjoys giving bad reviews. I usually let things go even if I suffer a little bit. But, Priceline has broken through all my tolerance limits. Their customer service is terrible. I had to make a change in my airline booking. I called them and explained everything, they made an excuse that call your airline directly. I did that, airline told me that they for sure are making excuses, the booking is through them, they need to change it. I called again, more new excuses and it went on like that. I wasted my complete one day just to explain them the situation time and again and to reschedule the booking.

I highly unrecommend Priceline and Request people to stay away from it. Have never seen such horrible service and no value to the customers. I have booked hotels 3 times using Priceline and all 3 ended up with Bad experience. The first one was at Miami Airport and when we reached around 2 am to check in, only 1 room was booked with Hotel instead of 2. Priceline did charge me for 2 rooms at the time of booking. Had to call Customer care and took almost an hour to sort things out at that time. Ref No - Priceline Trip Number: **. With family of 2 kids, had to wait for room that much time early in the morning. Second one was at Ashburn, VA (Priceline Trip Number: **). Due to some hurricane forecast, I could not travel and when requested with Priceline, they did not allow to cancel or refund money.

Your company is extremely rude and unprofessional. After booking my flight and car through you, my flight home was canceled. When I called to see what my options were the staff was rude and unhelpful. After finally refunding me for my flight I was transferred to the rental car department to see what my options were with extending the use of the car I had so I could drive home. The representative told me she didn’t know how she could help me so I was transferred to a “manager” named Maria or Marie. The “manager” fought with me on the phone and then said she would transfer me to enterprise but instead hung up. I will never again be using your services if this is the way you treat your customers.

This one-star review seems to be a worse case than any I have read here. Priceline charged me $443 March 1 for a 2-day stay at Doubletree in NYC. I received multiple emails from Priceline with confirmation numbers. Today, March 13 at the airport, I called the hotel to find that they have no records whatsoever of me or my reservation. They are now fully booked. Priceline is not reachable by phone by me or the hotel manager. It is unwise to fly into New York with no hotel, so I had no choice but to CANCEL the flight. Pursuing a refund. Horrendously bad experience. Priceline has lost a customer for life. Never again.

Back in July of 18 I made reservations at a Denver hotel through Priceline. Upon arrival I realized I booked at a location 45min away from our intended reason for traveling. I contacted the Denver hotel and asked to cancel my reservation, as I planned to make another at a hotel closer to our destination. The hotel explained their policy which is that I will have to pay the first night of our initial stay as I cancelled late. Which I understood and was fine with. They cancelled my reservation, I contacted Priceline to reserve another hotel and Inform them of the late cancellation. They acknowledged everything and stated I’d get my refund within 10 business days. They made my new reservation at that time as well.

I booked a room through Priceline for a 3 star express deal. It stated their 3 star collections include independent hotels and well-known brands like Courtyard Marriott, Hilton Garden Inn, Holiday Inn Hyatt Place and Residence Inn Marriott. When I arrived I realized immediately this was not equivalent to any of the above listed hotels. When I checked into the room, the carpet was dirty, stained and disgusting, the lamp shade was deteriorated and falling apart, the thermostat on the wall was pulling away from the wall and at a tilt of @ 30 degrees, the door was extremely hard to open after you lock it from the inside, there was paint patches all over the room, the rooms were exterior rooms and there was no elevator that we could find for our building so we had to carry luggage up to the second floor, parking was sparse and we had to park and walk with luggage quite a ways.

I am an accomplished climber and travel frequently. Back on July 25, 2018, I had a scheduled round trip flight from Syracuse, NY (SYR) to Moscow (SVO). The flight involved (2) legs, SYR to JFK, then JFK to SVO and return. I booked this ticket through Priceline in early May 2018 for a total of $1244.81. JetBlue ended up cancelling the first leg of my trip (SYR to JFK) that took place on July 25th. Upon returning from my trip in early Aug, I contacted JetBlue about my cancelled leg and received correspondence that JetBlue had provided Priceline w/ a Fee Waiver of $75, that Priceline was then supposed to refund to me. I contacted Priceline and began what ended up being a 7 month fiasco trying to obtain this $75 refund... They went round and round w/ me and would always tell me they would follow up, only to have more time pass w/ absolutely no follow-up communication from them, forcing me and once again contact them and start all over.

I tried booking flights through Priceline. After entering all the requested information including credit card information, I received a message telling me that my reservation, supposedly confirmed, had not gone through. I then received an email telling me that the reservation had been processed, contradicting what had been displayed via the website. I tried to check using both the chat and phone features. Both were very slow. Looking at the email confirmation I saw that the reserved seats had been deleted as had my trip insurance and my car reservation. It was not possible to correct those via the website and the chat agent couldn't help.

I recently booked a 3 star hotel through Priceline in Dillon SC. When arriving at the hotel, it was trash! Drug dealers, prostitutes, blood stains and pubic hair on the sheets and towels, broken furniture, and mouse traps on the floor. It would be lucky to get a 1 star in my opinion. When I called to complain to Priceline, I was given the number to Booking.com. Priceline didn't book the hotel directly. So I called Booking.com and was given the runaround. I was told that since the transaction originated from Priceline, they didn't have all the information on their screen and advised me that the hotel booking was non-refundable.

Professional business traveler. After 65 countries and 6 continents I need to deal with these 2 ** organizations. I change my travel often to react to different business conditions. Trying to seek low travel costs for my customers and corporation is what I do. Both have no cancellation no refund policies. New idea is to vote with my wallet! Neither of these companies will see another purchase from my Fortune 500 company, family or friends until this policy is changed.

Priceline cost me over $500.00 due to failure to issue tickets. We used Priceline to book travel in July 2018 to Japan to spend Christmas with our son. When we arrived at our departure airport, we were informed by the airline that Priceline had never 'released' our tickets. We immediately contacted Priceline but they failed to issue our tickets before our flight completed boarding. We had to purchase additional tickets from another airline at the last minute (and at significant expense) in order to get to our connecting flight.

I just spent over an hour on the Priceline online chat as well as speaking to a Customer Relations Specialist (overseas call center). The issue is their policy on EXPRESS BOOKING deals... of no refund, no changes and what is NOT said prior to completing a booking. The advertised deal was for $70/night at a 3-star hotel in Arlington, VA. There was the usual taxes and fees added to the booking. And..."Important Information" fine print that indicated I would be responsible for all incidental charges, parking, etc...

Can I give a zero star? Book your stay and and hope for everything goes well! If you have any problem and try to call Priceline it will be guaranteed your nightmare. No representatives will care about your experience.

This travel agent is very very irresponsible. We bought tickets months in advance. They just changed our schedule without any notification. Until we check the site again couple days before the flight. The process to reschedule is very slow and painful. It still be good if that is the only thing. When we got to the airports, we couldn’t fly due to no transit visa. Priceline never mentioned or warned us about this transit visa. People at the airport asked us to call Priceline again. We did that but no helps. Just got stuck at Priceline’s waiting customer service for 45 mins. We hung up and were late for any changes. We called again couple days later and asked for refund. They completely ignored us and said the flights is over. Now they dont have any responsibilities on this. Please learn from our mistakes and dont put yourself in this situation.

I spent over 3 hours of my day today on the phone with Priceline trying to simply change the time of an existing flight. The majority of my time being spent on hold...30 mins at one point! They agreed to change my flight for a ridiculously expensive fee of which I was forced to agree to only to then tell me that the flight couldn’t be changed at all! This is obviously absurd! For the amount of time they took from my day I should charge them!!! Never again will I use Priceline for anything! I strongly recommend no one does!!!

Priceline can be deceptive and misleading. I wanted to stay in a specific area in Orlando, so I looked at all of the 3 1/2 star hotels in that area and decided I would be happy with any of those. So I submitted a bid on 3 1/2 star hotels in that area. Priceline accepted the bid; however, they gave me a 4 star hotel that was less desirable (6.7 customer rating) than any of the 3 1/2 star hotels (all 8 customer ratings or above).

I booked a hotel in September for a trip I would be taking in March, paying extra so I could adjust the dates if necessary. To make a long story short, I need to adjust the dates, make it one day shorter, and I can't. Only no one will go straight out and say I can't, instead I have spent the past 2 hours going round and round, unable to make adjustments on my reservation and unable to cancel it. I will NEVER use Priceline again, and will urge everyone I know to never use it as well.

I booked a hotel for 6 nights and was very happy with the price etc also knowing it was NON REFUNDABLE, as I checked my credit card as soon as the booking was confirmed I saw the price had increased from $550.00 to $772.00. I immediately went back to the Priceline site and checked it again only to suddenly think that just maybe they had charged me in US dollars and not AUS dollars, that is exactly what had happened. So I then got on a Priceline chat and explained the problem as I would never have booked it at that price. The person said I would have to call Agoda to deal with the problem, something to do with their booking partner, I did not really understand and the chat ended rather quickly.

PRICELINE Dispute for $679.98 June 21st , 2018. RE: Priceline.com Reservation #**. Please do not use Priceline – they are ANTI-Disabled Veteran and fraudsters. Why? Our Initial United Airlines Flight # UA5822 ABQ-LAX, departing at 1:00 pm was delayed over 2.5 hours. Which means, we would miss our connecting flight in Los Angeles which was scheduled to arrive in Monterey at 4:35 pm. The only alternative was to arrive in Monterey, CA at 12:00 midnight, but the car rental company closes at 10 pm. Which would have left my husband, a VA Rated 100%, disabled veteran, stranded at the airport, suffering in extreme pain.

Do not use Priceline!!! Their express deal is the worst. The price is not cheap at all, I found the same price on the hotel website. The map provided for possible hotels is huge, including the next town! And the hotel that I got was there! When I was searching for hotels, I entered 3 people. But when the reservation got confirmed, it only said 2 people. So now the hotel will charge me an extra guest fee for the extra person. I have to pay for 30 euros one way to get to the airport, because it’s too far, there’s no shuttle to the airport. I requested for a cancellation of my reservation which is 3 months away, but they did not allow me to cancel. I will never use Priceline to book any hotel reservation anymore. I learned my lesson.

After extensive research for a vacation package to Tulum, we found a great deal on the Priceline website. We were very excited to be booking a 60th birthday celebration. We paid to upgrade and booked a Jr. Suite Oceanview with double beds through Priceline, as it is me and my sister in law staying in this room together. When the itinerary was emailed, the room type noted was "Jr. Suite Garden room King", which is not what we paid to upgrade to. I called Priceline right away and the rep said that yes, he in fact saw that the room we booked and paid for was in fact not the room type that they provided. He took a lot of information and promised me that this would be taken care of and they would fix the problem. I was going to cancel the reservation and book somewhere else, as they had a 24 hour cancelation. He assured me that I didn't need to do that and it would be taken care of.

I tried to cancel a reservation for a hotel after two days of making the reservation. The cancellation was placed almost two weeks prior to the reservation. I was notified that the reservation was non-refundable. I spoke to the hotel specifically and they were willing to cancel the reservation but Priceline was not willing to refund or credit for the cancellation. Worst business practice! Don't waste your time or money on Priceline.

I booked my flights with Priceline in December for a trip in MARCH. I paid an upgrade from Basic to Economy with allows seat selection and first checked bag, it was about $30 a ticket extra. I selected the seats the day I booked in December and they show on the itinerary as "requested." I called to verify seat selection and was told that seating must be confirmed with the airline and to contact United. United told me the only seats available together are row 37! When I complained, they told me to contact Priceline for a refund on the bogus upgrade for seat selection. Priceline says the airline has the power to change seat assignments.

I'm so disappointed in Priceline and their scam tactics. Nowhere before my booking did it show that the price was in USD, and it assumed my location right away was Canada so I figured it was CDN dollars. I looked very carefully on my screen to see anywhere if it mentioned the currency and it didn't. Even when it showed the total before clicking confirm booking did it mention it was in USD. I guess I wasn't the only one who has been scammed by these con artists. Also, it said in a headline that it was going to bee FREE CANCELLATION to only find out after I had confirmed when I tried to cancel my booking because of their CON TACTICS that it was only specific rooms and not the one I selected. So if I wanted to cancel, I would be charged for the hotel's first night.

I was excited to book an upcoming trip, and was browsing the Priceline website in CAD. At some point, this changed back to USD without my noticing. On their confirmation page they do make note that the currency is in USD, albeit in fine print, in light grey against a white background. Had I noticed that, I never would have booked.

I was trying to book a rental car with Priceline. First two times I got kicked out and in the "My Trips" page I have 2 "Failed Bid" car rentals. I have no clue what this means. But the third time it happened, I gave up. I booked a different rental car. Then, after getting a confirmation and all... I see I have two rental cars booked. I contacted customer service about their error and I was told that there was nothing I could do and that I received confirmation. Confirmation that I never received. Not through email, or through the site. Priceline couldn't care less. Then, to make matters better... the chat rep ended the chat on me before we were even done discussing. Greg was the rep. He's terrible at his job. Bad experience, not booking through Priceline again. I'm out $381.52.

I booked a flight from DFW to Charleston NC to depart at 11:30am and arrive at CLT Charleston at 3:55pm. The flight delayed until 2:40pm, detoured to Memphis TN to depart at 5:59, then arrive in Charleston at 8:45 pm, 5 hours later than my original flight. Very discouraging, and very tiring, and very annoying! I was so exhausted, and the next day 2/22 was my birthday. Here we go again, Feb 25th, I was suppose to depart from Charleston NC at 4:35, time changed to 4:10, now delayed again to 5:50pm, to arrive on Dallas at 8:20pm. I'm just saying, get it together please, these changes can throw off the whole trip, which makes for a very unhappy traveler. It will take some convincing for me to book on Priceline again, or fly American Airlines again. Thanks but no thanks. In God we Trust, Amen!