Priceline

I booked a hotel thru Priceline and I don't know why the reservation was showing my first and middle name initials and my last name. They helped me with the Hilton to correct my first name with no problems. This wasn't a big deal because my initials actually are correct but my first name, middle initial, and last name show on the card and I wanted to avoid any issues at the front desk. Thank you Eric for helping me, employee #** you helped me with this one!

I typically book directly with a preferred company, but it was Thanksgiving weekend and prices were out of control. I checked Priceline and decided to give it a try. I used Priceline to book a car rental with National and found a great deal that was half the price I found with National directly. I had zero issues. After paying through Priceline and reading the fine print about No Changes/No Cancels/No Refunds, I checked my booking on the National site and all my info was there. When I arrived at my destination, check-in was fine. After returning the car a few days later, I got a receipt from National and an email from Priceline. All good! I would use Priceline again.

I know my Title sounds like a Spammy McTrollbot, but Priceline is actually really fast and easy to use. I promise you i'm not a robot. It is the go to app I use for my Touring business and helping my business when I'm short on cars. It's easy to differentiate from different companies and offers. So I'm sending nice totally not robotic review here honestly in hopes that I stop receiving the email surveys about how great the experience was. It was great all times. A few times I had to wait for cars for an hour or more, but that was the car company's and that's not Priceline's fault. They are just the messenger. I even checked I'm not a robot at the bottom of the submission page. Blake

I allowed Priceline to book a room for me to get a discount. I gave them my preferences, and told them what I was looking for and the area. They booked a room 15 miles from my preferred area, I didn't get a discount. I never finished with the booking, but they booked it without my knowledge. I didn't know the room had been booked, so I booked one myself. I didn't know until I looked at my bank account. I asked for oceanfront and was placed across the street from the ocean. We were on a motorcycle and the resort didn't allow motorcycles. We were gonna have to pay another 100.00 for oceanfront which is what I asked for. This was a very costly, and miserable trip, and it was all because of Priceline. They refuse to refund my money as well! BEWARE OF PRICELINE!!!!

I booked with Priceline website for a trip to Maui Eldorado Kaanapali By Outrigger 11/12/22 - 11/20/22. Due to family emergency, I needed to cancel it. I got full refund for air ticket but I got charged 2 nights fees by hotel. As soon as I noticed that, I called priceline customer service about refund. I had to talk with 4-5 representatives. I knew that my problem was not easy to solve so I got transferred to senior customer representatives 2 times. I thought that I might not get back my full refund but luckily I got full refund back due to Priceline customer service. I really appreciate senior staffs who helped me. For future, I will book all my trips with priceline only.

If you dispute a charge with you card company of a hotel on Priceline, DO NOT TRY TO DISPUTE WITH PRICELINE FIRST! I purchased a 3 star hotel in February 2023, and received a booking to a rundown, wall paper pealing, homeless voucher rooms with no security door locks. I contacted Priceline to notify that the hotel they booked was grossly overrated. After several attempts and over 2 hours of talking to customer service, Priceline was only wanting to resolve the bait and switch with a 5% off my next booking. I verbally and virtually declined the offer, but it was sent to my email anyways.

Booked a hotel through Priceline, hotel ended up being the scummiest hotel I've ever been inside of. So much so we ended up checking out a day early and going to a different hotel. Called Priceline requesting refund for unused night, was told by them that the hotel would not issue a refund to them, therefore Priceline would not refund me either. I travel often and will do all my booking through competitors from here on out. 0/10 would not recommend Priceline.com.

I would never recommend going through Priceline for your needs. They will charge you for the entire time of your reservation and if your plans change, you're out of luck. Going through their customer service yielded not only their agent hiding behind their arguably anti-consumer policy, but the agent I spoke to heavily implied that neither she nor priceline care if I return or recommend them (Of course I will never use them or trust them again). I feel robbed of 5 days worth of renting while I'm willing to bet the agreement between priceline and the rental car company will be for the amount of time I actually had the rental.

I had rented a hotel in Orlando, FL with Priceline for the very first time and the rate on the hotel and reviews made the hotel seem like a 5 star hotel. When I got to the hotel I seen the environment outside and I was so upset!!! It was the worst hotel in the street. There was women in short dresses standing in front, police officers inside the hotel I guess looking for someone then when I got to my room the tub was dirty! Instead of having a closet door they replaced it with a bathroom curtain. There was roaches in my bedroom, it smelled disgusting plus I guess someone cleaned their hands on the wall because you can see handprints all over.

NEVER USE PRICELINE!!! They will take your money with no chance of a refund!! After booking a room and accidentally putting the wrong date in, I attempted to keep my reservation, and change the date. I was told I had to pay for the mistake date, and the new date.