Priceline Reviews

I called the 800 number and spoke to "Carly" who told me there is nothing I could do.I could have flown Jet Blue for cheaper and more convient. I would have been able to pick my airport and the time i was flying. Now my girlfriend and I are stuck taking off of work one day because Priceline gave us a window of 6am and 10pm that we had to accept a flight from.

We booked a flight to Beijing China for June 3rd. This was done on March 5. When the news about SARS hit we called and they said wait till closer as things may change. We called today May 25, and the response was no refund and a very nasty "have a nice flight". This was despite JAL (the airline) informing us that we could cancel with no penalties as Beijing is still on the WHO list. JAL said that Priceline should refund the ticket. Out booked flights have been cancelled both directions from Tokyo and we are being told we would have to spend at least one night each way in Tokyo and thst the flights still might not leave!

I purchased tickets online at priceline.com. After buying the tickets I wanted to change the name of the person travelling because she couldn't make it. This customer service representative called Alicia starts laughing at me by telling me she can not change the name of the travelling party and that it is company policy. I have deeply regreted using their service and for the customer representative to laugh at me has made me deeply troubled. I am going to lose no more than $173.45 but I really feel cheated.

Due to a death in the family, I was unable to use my airline tickets purchased on Priceline. I contacted the company's customer service link immediately to inform that I would be attending a funeral and to request a refund of my tickets. I received an autoresponse message telling me that someone would be in touch within three days. When I returned from the funeral, I phoned customer service and spoke to an extremely rude woman who informed me that I would not receive a refund because I did not cancel my reservation (I did) and because my relative did not meet the guidelines of immediate family. Although I might have left matters there, the extreme lack of tact or kindness on the customer service representative's part turned my stomach. I will never deal with Priceline again and will steer friends away from this callous organization.

I was a day late picking up rental car at Alamo from Priceline due to missing a connection the night before. I was told by Alamo that to speak to Priceline about getting reembursed for the lost day of rental car. Priceline said they could not refund any portion of the fee because of the low rate, even though I had the car one less day (4 days not 5 days).

I purchased what I thought was an airline ticket from Houston, Tx to MELBOURNE, Fl for my nephew, John Spivey, on Oct.3l for $$348.95 and when I noticed that the arrival destination was Orlando, Fl, I immediately called and they told me they would look into it. They have and told me I could not do anything about it. Orlando was NOT the desired arrival city. The ticket was not used and Capital One is billing me because they have tried unsuccessfully to get the charge off. I cannot afford to pay for something that could not be used. My nephew is disabled and could not fly to a point and ride for miles by car.

In Novenber of 2002 I was checking out the prices of a vacation for my family and I to go to Orlando, FL and I checked at Priceline.com. I never had any idea that a vacation that was never taken would cost us $2,700. They now have all my money and we got nothing. After I click that little button they accepted the bid but they could not change it. So it took them until after the scheduled flight to decide to debit my American Express so we could not even use the vacation if we wanted to.

This was rather misleading. When the reservation was eventually locked in by Priceline, it was RT from Denver to Portland, which is four hours from Redmond! I called Priceline, I called United, I called my bankcard (debit) company. Priceline and airlines would not help me, so stuck with tickets that are totally inconvenient and hiked up service charges!This resulted in a $313 ticket that is totally inconvenient and to the wrong city. Now my girlfriend (who's pregnant) will have to find someone to pick her up and deliver her to Redmond. I was just laid off, so every single penny is critical and I can't afford to be out this kind of money.

My family, which has had no income since July 15, will have to cut back even more with this mistake. When planning this trip I even figured in the amoount I would need to get from the airport to my hotel so I could leave as much money as possible for food for my four children!

I started a mortgage refinance with Priceline.com and my "price" was accepted. Priceline took three months to process the application. At the end of this process Priceline called to say that my "lock" had expired and they could not offer me my mortgage at my price. The new terms were not desirable since this was a refinance and the new terms did not give me a benefit.

Approximately one month ago, I went to Priceline to try and get airline tickets to Reno, Nevada. I am going there to bowl in a tournament in June. I offered what I thought to be a ridiculous price for airline tickets and it was accepted. I continued to scroll thru screen after screen, not paying much attention to what I was seeing on my monitor.

Made a reservation to get my wife to a funeral of one of her family memebers in Atlanta. Made the ticket purchase and the time for the funeral got changed. Called Priceline and they would not help me out and showed no compassion towards our situation. I have bought many tickets from them and was aware of their no-return policy. I tried to talk to Maureen (agent # xxxx) and got nothing but a snide remark on how I should have been aware of the policy. I informed her that i was aware of it and was looking for a little compassion from Priceline for our present travel problem. She said again that she was not gonna help us. All that I was looking for was a little help on getting an earlier flight, though their policy said no. I would have paid more and shown proof of the death, I even informed the agent of this. I will never use Priceline.com ever again, they lost a customer this day.

I bid for two tickets and my information was 'lost' for three bids. I have the email from priceline customer service saying that they were experiencing technical problems and that they apologize but they can offer me my first bid and I accepted. In the meantime I wanted to confirm that my credit card would not be charged with the three original bids and for this purpose I was engaged in several emails with priceline customer service.

I purchased tickets specifying departure and arrival times. Priceline.com found a carrier but the return flight was later (next day) than my specification. I was given no chance to cancel or change before I was changed over $1,000.00 for the flight.

I was shopping for airline tickets and went to Priceline.com. I thought they would find the best available price and notify me. Of course, I gave them my credit card information. I wanted round trip tickets from New Orleans to Nashville, departing December 27 and returning on December 29. I submitted a bid for $125 and they emailed me and responded that there was virtually no chance of finding the tickets for that price.

Over the past year my wife and I have been trying to save the life of our daughter who was diagnosed with cancer. My wife was coordinating all the medical treatment both here in the US and in France. We have used Priceline before in an attempt to get the lowest price possible. On January 06, 2001, while I was working my wife was frantic & wanted to get an airfare price quote for budgetary purposes to plan on sending our daughter to France for some additional treatment in February 2001. A key point to note is that my wife is French & English is not her first or strongest language. It was a Saturday & none of the Travel Agencies we use were opened so my wife decided to get a quote from Priceline.

My roommate and I went to Priceline.com to get tickets for a short trip to Eugene, Ore. We chose Reno as our departure city and Eugene as our arrival city. We also chose the option that stated we would not accept changes to the days or the arrival city. The next screen asks you to choose the departure airport as well as the arrival airport. Included on that screen was the Portland airport. Noticing this oddity, we made sure we chose the Eugene Airport as our arrival choice. The bid was accepted and we printed out the confirmation. It was at that point we noticed the arrival city had been changed to Portland. We immediately called the customer service dept. and after the typical there's nothing we can do response we spoke to a customer service supervisor. We were told that we could resubmit the bid for the correct airport, but if it was not accepted we would still have to pay and additional $5.95 processing fee as well as a $75.00 charge. After much debate as to the problem with this policy, we agreed to the new bid. It was not accepted so now we are paying $110.00 for a mistake that was not ours. During the entire process, we maintained and still do that we did not make the mistake.

I started a priceline.com grocery account for my father. He doesn't own a computer, but still wanted to try out the service. I own my own domain name, so I made up a unique email address (xx@xx.com) just for him and the priceline account. I have the email from xx@xx.com forwarded to my regular email address, but the header clearly includes that the email was originally sent to 'xx'.

I just read the comments about Priceline and was laughing hysterically. I work for Priceline customer service, and thought with all the complaints I get I would read some complaints.

I was surfing several sites from bargain tickets to London. I applied for info regarding price and availability at four sites. Three of them returned prices. Priceline was by far the highest. A couple of days later, FedEx showed up with the Priceline tickets. I was shocked. I had no sense that I was committing to a purchase. I was only gathering information. To suggest that Priceline.com is unaware of the misleading, user-unfriendly format they pursue is ludicrous. Secondarily, they didn't even get the price I asked for! I said $450 for the tickets, $100 for fees and taxes et al. Don't be absurd! What puzzles me is their assiduousness to a failed policy; that is, running off 10-50,000 repeat users to prove a $1500 point.

I bid on grocery items thru priceline.com.   They charged my credit card $34.43 for these items knowing that there was no way that I could redeem these items, because they had my mailing address, zip code, and area code, showing that I lived at least 1,500 miles from any participating store.  

I had requested a roundtrip ticket to Rapid City, South Dakota, to attend an evening dinner meeting honoring a friend of mine on 12/10. The meeting didn't start until about 6:00 PM, so I took a chance that I could get an arrival time before then. As you might expect, my plane didn't leave Wichita until 6:45 PM on the 10th, so I called Priceline and asked if I could change the ticket for the same flight a day earlier. It's more expense for me but certainly no loss for Priceline or United Airlines. I was told that no changes were possible. I called the Airline and was told that their agreement with United was that they could not change any of the tickets, and even worse, if I tried to go standby on an earlier flight, the ticket was not good for that, either. My credit card company won't cancel the charge, either - nothing like paying for something you don't want ten days before it's supposed to be used.

They too charged me for ticket, and I told them it had to be on certain days. They said no problem. I get word I have "won" and they are on different days and I can use them that is why there site allows you to choose days to depart and arrive. They have me on another day at midnight. They basically breached contract, and they got me and would not answer the phone. The order takers don't fix problems and there is no email address (real reputable).

I have used the internet before to search for discounted prices on airline tickets, hotels, etc. On every other website, I was supplied the information and then given a chance to either book the reservation or not. In looking at the web page for Priceline, I read that they would be the ones to make the reservations, etc. However, I believed that I would have a say in where I stay if I wanted to accept their price. They even let you pick a couple of different areas in which to search, or so I thought. I believe their whole setup is very misleading.

I searched about 5 different websites for airline tickets. Priceline asked for a credit card to "continue with search." They never even showed you what was available; they just charged me $476 for tickets that didn't even meet my criteria. I called them immediately, and they said I was beat! Then today they had the nerve to call me at work and tell me for $75, they would cancel the order. I told them that this would not be acceptable since I never wanted them. I spoke to the manager of the airline. He told me this is typical of Priceline. He also told me that he could cancel the reservations but only Priceline could do this since they were the ones who made the reservation.