Priceline Reviews

First I want you to understand that I needed to travel from palm beach to Long Island because my brother was dying, so I booked flights, hotel, and car rental through Priceline, everything was ok for Monday overnight Tuesday returning, my niece called me and said Monday she thinks will be too late, is there anyway you can come sooner.

Not upfront at all about the rental car company location. I called to try to get my money refunded because I bundled my hotel and rental car and found out after the fact that the company is off site from the airport in a very remote and sketchy location. I’m a woman traveling by myself. My flight will not be arriving until late at night. I don’t feel safe with this arrangement. Customer service was not at all helpful or understanding of my situation and refused to refund my money so I will have to eat the cost. Needless to say I will not be booking through a third party like Priceline ever again.

Do not rent a car on any express deal. No one will help you with the reservation and no changes or cancellations can be made. I rented a car to attend my father in law’s funeral and had to make 12 phone calls and got no help. Finally roadside assistance helped me. All I needed to do was drop the car off at a different location. I understand if they want to charge me but they literally would not do it in the system no matter who I called because I made this reservation through Priceline. I also had to cancel a reservation a week ahead and they took the full amount of the three day rental for the cancellation. Be aware! Never using Priceline for anything again.

Made a reservation for the wrong date and reached out to have it changed. Almost a week later received a reply that was not possible because I missed the deadline to change it. If they did help me on the date I sent the request I could have changed my booking. It’s a total Lack of respect for the clients.

I specifically asked for a hotel in Ridgeland, MS and they booked me into a really bad hotel in Richland, MS. The areas are close to each other but one is in a much safe area. Also, they did not listen to any of the amenities that I would need by the hotel. So, now I am stuck in a hotel in an unsafe area, no amenities (the room had no soap, very few towels, sticky bathroom floors, broken furniture, and can not even get bottled water or any other conveniences typically provided by almost every hotel I've ever visited.) I travel and have never been in a hotel that is so poorly run. I've been in much cheaper hotels than the one they booked for me with so many more amenities and pleasant personnel. DO NOT RELY ON PRICELINE TO LISTEN TO YOUR REQUIREMENTS AND GIVING YOU THE BEST OPTION. THEY DO NOT CARE ABOUT ANYTHING BUT YOUR MONEY!

Used Priceline with the United app!!! Big mistake!!! The mud sized car I rented was not available so I was forced to upgrade at 50 higher! The 4 star hotel was (is) a dump with only 1 elevator working forcing us to walk to the 8th floor… I tried to switch hotels but I could not because I used Priceline!! I never had this problem with Expedia!!! Don’t use Priceline.

I put in the amenities that I wanted in a hotel and I made a reservation. I paid extra to be able to cancel and was told I couldn't when I didn't get what I asked for with the hotel. I must say that they do not keep up with how these hotels are before they send people to them. Be aware when booking through Priceline!

Prices are very affordable and the deals are Great. The booking on Priceline are very convenient, the checking in and card service is Excellent! The hotel stay was very clean & front desk staff. SAM was professional & Excellent.

I placed an order online through the Priceline app. I asked for Feb. 27, 2025 one way from Midland to OK city the first time the system booked March 28, 2025. I caught it when it sent me confirmation so I canceled. I really thought I had made a mistake so I just rebooked it again asking for Feb 27, 2025 and was on the road driving so didn’t check email. When I get to the airport they informed me that my flight was again booked for march 27 which I will be in Seattle flying on another American Airlines flight. When I called to see if they could refund or credit me they just basically said no! Even though I am a PRICELINE gold VIP! That standing had no value in helping them correct their system's error! Just made problem for using them. I will book all flights through the airlines direct from now on! A few dollars is worth my peace of mind of being taken care of like a valued customer!

Although the flight may be cheaper, NOT WORTH THE HEADACHE! I’ve only experienced issues with them every time I try to give them another chance. They use fake names and clearly working based out of India and offer no help. They say one thing and call back saying they never “guaranteed” anything on their end. They also offered prices MORE than the airline itself.

I booked a domestic flight within Canada and booked it through Priceline. Prices were posted and discussed with Priceline personnel and never was there any indication that the prices were in USD. My invoice reflected the price we discussed. When I got my Credit card statement USD exchange of $750..00 was added. I contacted Priceline by phone but the supervisor I spoke with was of no help. Never again will I book through this company and I will use every opportunity to warn others about the price deception that I have experienced.

Due to health concerns, I missed my flight with American Airlines, and the airline automatically canceled my return. I called Priceline, I was told to call the airline (American Airlines), both were tossing me like a soccer ball. Very unhappy, I was not even looking for claims for the missed flight but to make my trip for the return. Invariably, I have to buy another ticket with another airline. My family and I will never use Priceline or American Airlines anymore.

Never would I ever recommend booking on Priceline even if it will save you a couple bucks. If there is anything wrong with the hotel, especially something major, they will do absolutely nothing to support you. They put everything back to the local hotel. If your booking is with the hotel you will least have the ability to deny the credit card charges, but due to Priceline’s terms, you are left with no case. We tried dealing with them on a hotel that promised us a refund and then declined to follow through. Priceline’s staff didn’t return calls as promised and did absolutely nothing to support me. Very disappointed and definitely learned a lesson on not to use them in the future. Their grade is a big fat F!

I stayed at this location for 6 nights. Upon check in I was informed by the kid (I don’t use that phrase lightly) at the front desk that there was an additional fee of $172. What I negotiated with Priceline was a final bill. Not a penny more. I was very adamant about that, but as I was backed against the wall, I had no good choice but to accept that fee, even though I was there on business and I told them I was not going to use the amenities of the resort. That was a resort fee that should’ve been disclosed. Then the next surprise.

Well, I'll start this off with, ultimately, it's my fault. I screwed up the dates on my Flight and Car rental. I was able to get a refund on the car rental, thank goodness, but my 2 person ticket value was lost. Called the airlines directly, American Airlines said it was the most restrictive ticket available, and nothing they could do. Delta said they could credit it, but it was bought through Priceline so they can't. Priceline, won't do anything other than change the dates, for $360 fee on top of the price difference for the tickets... The flight is 3 months out, and I'm out $1000. Just wish there was some sort of mercy with Priceline instead of feeling like I crawled out of a Dungeon.

Priceline is not an authentic platform. Be careful for their information is not credible at all!!! They say there will be airport shuttle and breakfast - both of these are for a cost. They say the hotel is accessible to the metro, but in reality - that is not the case. In addition, they charge for Airport shuttle service. Then they don't let you make any changes to the booking, saying the property will not allow us to cancel, or if you call the property, they say - these third party platforms are the issue. So this entire process is kind of fraudulent. But Priceline appears to be notorious for misrepresentation and inaccurate information!

I have booked with Priceline for years, and usually it has been a fairly good option for travel arrangements. Recently however, the service is not up to par. I expect they will follow up with me on a hotel refund. Instead, they did not have information documented properly and expected to continue to call back until it is resolved. I will have to file a credit card dispute I suppose. I will still recommend but am not happy.

Horrible experience with Priceline. I personally will never use a third party to book reservations again. I booked a hotel for the hot tub and pool. Upon arriving a sign in lobby stated pool and hot tub closed. We asked if we could cancel and the hotel manager said it was a third party I would have to contact them, and once they email him he would cancel it on his end. Went to another hotel, while on hold for a hour with Priceline. The lady said not a problem, she will put it in her system they will email the hotel and I would be refunded.

On the 13th day of Feb I book a flight and hotel reservation for 8 Mar to 15 Mar. A few days ago I checked the reservation and discovered a different date Priceline gave me. They had me booked for the 15th to 22nd. They are refusing to refund my trip. I called many times Priceline customer service. I spoke with a foreign lady and she said it would cost 500 in advance to cancel a, after the fact they told Me I could not cancel. A second person I spoke with which was a foreigner also said I couldn’t cancel and then turn around and try to book me on another trip for Monday and told, "Book now and we will send you a refund" but wanted more Money up front. He claimed he was the manager named Roy.

I don’t recommend Priceline. They support companies that steals your money. The deposits I booked through Priceline my vacation package. Not only the car rental stole my deposit also the hotel stole my deposit. I called Priceline and they do nothing to help you at all but apologize but they are the one that recommended you to this places so they should be the ones responsible for the refunds. Bad. Please don’t book through this people ever. You're going to get scammed for your hard worked money.

I will never book through Priceline again. I booked 5 rooms for a month in West Palm Beach, $20k worth of rooms. Before the reservation expired I received a call from my workers and they were locked out of their room. After contacting the hotel to see what the issue was they said that the one room was only reserved through the 20th, 8 days before it was supposed to end. I called Priceline and they said that they booked it through their partner Booming.com. I went back and forth between Priceline and Booking to get resolution. They each blamed the other, all I wanted them to do was call the hotel and straighten it out since I paid Priceline for the entire amount for 5 rooms for a month. Priceline said I needed to contact Booking for a refund and Booming said I needed to square it with Priceline.

I wanted to cancel my trip after only a week after booking a trip to Italy for July of 2025, but Priceline said that window had closed and won't allow me to cancel. How ridiculous is that for a trip that is 6 months away! I will never use Priceline EVER again!

Do not use Priceline. Horrible company. Customer support is non existent. Total scam for travel needs. This crooks need to be put out of business. I have no idea how they are considered a legitimate company.

Rented a car from york car rental at Denver Airport through Priceline... They never picked me up at the airport, or Return my phone calls... Priceline tried to contact them. They would not return there for phone calls...The priceline said they would help me get a refund.. never did...just gave me a run around...Would not use Priceline or York Car Rental

Check the flight restrictions prior to buying their insurance. You are led to believe that the insurance offered for the flight that you choose would cover things like emergency date changes, however it doesn't on some flights. Although they will still offer the insurance they will not cover you if you need to change the dates and may only possibly cover for cancelations. Will never book through Priceline again. I only gave one star because the customer representative was friendly about it.

Priceline.com are thieves. Don't ever use their services. You will get a much better price and service if you go the through the hotel directly. I booked a hotel through Priceline that I thought was costing $289 plus tax for one night. My stay was supposed to be on 9/29/25, over 8 months away). After I booked it, I realized that the total was over $422. Apparently, they added an additional $122 service charge to it. When I realized what they did, I canceled the reservation (less than 2 minutes after I booked it). The fee for canceling the reservation was $422, so they refused to refund me my money.

I would never use Priceline again. The customer service is horrid!! I needed to cancel a flight due to unfortunate circumstances, and they refuse to connect you to a person. AT ALL! I've tried speaking with them for nearly 24 hours and each time it's simple answered by a robot. Save your time and money DON'T use Priceline!

We arrived at our hotel to be told they did not get my reservation and that it is Priceline's fault because when booking bundles with American Airlines, the hotel confirmation does not come through. This was a Hyatt in San Antonio which I will NEVER use Hyatt again just like I will never use Priceline again. My husband and I spent almost 4 hours in a hotel lobby on Valentine's because Priceline messed up. We missed our dinner reservations and ended up having to get a hotel in Austin on our own. Also, Priceline could not find a replacement hotel because I booked a 5 star hotel and they would not allow me to be booked into anything less than a 5 star hotel even though I said that was ok. The person on the phone said the management would not allow me to be booked in a 4 star hotel.

Complaint about my experience with Priceline. I purchased a travel package with Priceline and lost over $5,000. Upon arriving in Florida, the car that was supposed to be waiting for me was not available because the rental agency had closed at 7 PM, while my flight arrived at 9 PM. I was not reimbursed and had to rent a car from another company. Additionally, the hotel I had booked, which was supposed to be a "spa," was under renovation, and I was not informed. I had to leave with my family and contacted Priceline, but they did not offer any assistance or reimbursement. The response I received was that they could not help me. I booked everything through this company and was extremely disappointed. I do not recommend Priceline to anyone, as my experience was terrible. Stay away from them!

Traveling alone with my teenage daughter. Left our hotel after one night to due to safety issue, security was aware as well as front desk and they understood. Texted Priceline chat that evening and no response. Purchased another hotel through Priceline for the same night. Took photos of issue and Priceline refused to refund our hotel stating the Holiday Inn manager says there was no note of us leaving!!! Absolutely unacceptable. Never ever will I use either company again!!

I looked for a car rental in Jacksonville multiple times without a problem. Then suddenly when I get my booking info it says I am booked in Orlando? WTH? And their bot Penny says no refunds or adjustments allowed. I feel scammed.

Agents lied to me multiple times. I explicitly asked does this include a pet fee for 7 days. It didn’t. I called back to have a manager listen to the call and that I asked that exact question. Got an email the next morning saying they had contacted the hotel and fixed it. Nope. Second lie. 24 hours later and I’m still trying to get this figured out.

Worse service ever. Don't use them. Read reviews. Can't get a trip canceled, and put on hold for hours and then hung up on. This needs to be reported better business and reported. Was told have time to cancel but if No one helps you, you can't get it canceled. I put credit card on hold and calling bank to report this issue. Even hotel we booked at can't cancel it for us and I explained to them we not coming and our credit card is on hold.

I booked hotel through Priceline. Long story short the hotel gave us a room that was not clean. And couldn’t find another room for us because their computer was running end of day. I advised the front desk clerk that I wasn’t comfortable staying and she said, "No worries, just have Priceline cancel it." I booked another hotel and called Priceline to advise. After going through their back office process, they denied the cancellation. They said the hotel was not approving. I explained the situation and reopened. They continue to decline my request. They say the hotel doesn’t approve it. And there’s no way for them to process a cancellation without an override code from the hotel.

I wouldn't recommend Priceline. I paid extra for assigned seats so my daughter Would be able to sit next to me during a 9 hour flight. Lufthansa said that priceline never confirmed the seats so my seats were sold to someone else. The flight attendant told me to hold on to my boarding passes so they can be used as proof. When I called priceline they immediately told me that this isn't their issue. I need to call the airline.

Booked a trip by accident because their checkout had “Continue to review order”, which indicated that you’d be able to review the order on the next page. They ended up charging me and when I called cancel immediately they told me their vendor (the middle man to the middle man) won’t refund me.

I booked a room on Priceline website. I was following direction, put all information in it. I picked 1, 2, 3 till 4 at person window. And then credit card and then confirmed. Within couple minutes, I tracked my email. Everything was correct by the person has 2 in it. I believe that’s the system website has a problem. I call back to Priceline away. Priceline want me to call Holiday Inn Express. Holiday Inn told me $35 dollar per person per night for extra if I want more than two person checking in. I am not happy which system was made a mistakes put on me. So I keep calling ~keep calling~, calling almost all of the department and then no one answer. Finally I get some refund department. They said they can refund me whole money but charge me $300 for penalty. What!!! I don’t think so. I haven’t wrong why I pay penalty for.?

I will never use PRICELINE AGAIN. We went to rent a car in Hawaii as our stay was extended. I booked one on line not knowing it was Priceline. Found out that car was not located at the airport so wanted to cancel but nobody was ever to help out? I actually went to the car rental place to cancel and they said I had to do it through PRICELINE. COULD NOT REACH ANYBODY AND NO PHONE NUMBER TO BE FOUND. So they charged me for a car I never picked up. I have disputed it twice with no luck. So it is damn crazy that I have to pay for something I never got. PRICELINE IS HORRIBLE.

I made my resort reservation with Priceline at the Aston At Poipu Kai & received my confirmation #**. Because we had non refundable plane tickets & hotel reservations before and after this stay I even called their customer care team to get reassured this was a firm reservation. The agent assured me it was solid & a done deal (I even wrote a very positive review for her giving me the peace of mind that everything was confirmed).

I booked a hotel using Priceline; it was an express deal. After I booked the hotel, I received the hotel and hotel address—this was not in the location they listed. It was literally several miles from where they had it listed. I called Priceline.com to cancel the reservation, and they informed me that I had to pay a cancellation fee of $125. The initial cancellation fee was $200. I begged the rep to reduce the fee because it was their error. They were unwavering. I don't recommend using priceline.com.

My experience with Priceline has been unsatisfactory. I purchased insurance with the expectation that it would cover emergencies; however, I found that claiming a refund was excessively complicated. To have my request considered, I was required to provide a doctor's note containing personal medical details. This requirement seems unreasonable, especially when one purchases insurance for protection against unforeseen circumstances.

Buying a travel package from Priceline is horrible and the change for illness policies are worthless to the consumer. I went through the experience and I recommend everyone not to buy third party travel, it is better most of the time to go with the same airline. Jetblue is a cheap airline with poor customer service too. So read this and consider to not use priceline never.

I booked a trip to the Bahamas. Even paid for the vacation protection. Priceline verified and Took payment. Jet Blue to fly there and Bahama to fly back. The protection plan clearly stated for any reason of cancelation I was covered. Things came up and I looked to cancel. What a horrible runaround. After an hour or more online I finally found a Numbers to call. Called and was told it had to go through a claim with Xcover. Tried on the website for xcover, it wouldn't take my info. Finally got it to go through. Rejected, I have to go through— Priceline. Big shock! Back and forth. After hours of this runaround I guess I will have to try again tomorrow. The vacation was scheduled for last data of March into April. Over 1.5 months away.

The people working in Priceline are the rude and worst people...who does not have proper training on speaking or behaving with customers... They don't give proper solution. In fact..they cut the phone on your face.... I am very disappointed and will never take priceline services again. If there is a real KARMA...this business will come down for sure.

Very stressful time talking to them. Every representative I spoke to said different things. I USED TO LOVE THEM, BUT NO MORE PRICELINE!!! I will switch to Expedia and book all my future trips with them.

They have the worst policies on their platform. Who would be cancelling within 24 hours of the booking? Either the plans would change before 24 hours of 48 hours or on the day of the booking. They say in their policies that they will give a full refund but It comes within 24 hours of booking the service. Who the heck made these policies? Are they simply using that money to grow? If this is the way to grow, I'm sorry to say that you will never succeed in this space and soon you will shut down. I wish I had a 0 in the rating.

I booked a vacation package through Priceline (Trip Number: **) and just five minutes after booking, I realized that I had made a mistake with the reservation date—My trip was actually scheduled for the following day. I immediately contacted Priceline customer service and explained the situation. The representative assured me that it would not be a problem and that the best solution was to cancel everything and rebook with the correct date, as Priceline would issue a refund. Following their advice, I canceled the initial booking and made a new reservation with the correct date. However, I was shocked to find out that Priceline only refunded the flight and car rental but refused to refund the hotel, despite their own representative assuring me that the full refund would be processed.

Terrible customer service. Claim they cannot make any edits to your reservation once it has been completed. When we called the hotel they said they cannot make changes and it has to be made directly through Priceline. However, when you call priceline all they do is "submit a request" and will not guarantee the changes will be made. Current system allows for no modifications to be made, terrible service/customer service. I would avoid.

DO NOT rent cars through Priceline without a backup plan! I booked car for airport pick up, received confirmation and when I attempted to pick up the car on Feb. 5th, 2025 I was told by rental counter agent they had no cars. When I spoke with Priceline customer care they confirmed to me they have no control of availability of cars. This is strictly controlled by the rental company. Thank goodness it was early enough in the day that I was able to rent an Uber. Unexpected cost, extreme inconvenience and overall poor business practice. They should warn people. They offered me 10 percent off next rental. Seriously!

I booked a hotel from Priceline and they scammed me of $271. From the beginning, they are not honest and also liars. When I called them to cancel my booking, they told me my money would be refunded but they never did, which I had to call my bank to dispute the transaction, then I called them again and they also scammed me to call my bank to cancel the dispute that I would get my money back. I called my bank to cancel the dispute and when I called them back they only told me there's nothing they could do. Scam people.

I called into Priceline Twice to cancel or change date of booking. Accidentally booked twice for the same day and couldn’t cancel one of the reservations. I was told that is due to policy after I had done it within a minute of booking.

I will not be using Priceline again. I purchased 2 tickets on economy class which included checked bags. At the airport my class had been changed by Priceline to basic economy so I had to pay $80.00 to check our 2 bags and will be paying $80.00 again on the way home. I called Priceline’s Customer service and after many many tries to get to a real person, I finally was able to talk to a representative but got no results. So my advice is.. If you choose to buy from Priceline, just buy Basic Economy class so you only have to pay for your bags once.

I made my reservation online, and when I got to the hotel they said they never got it. Priceline system went down and they told me there was nothing they could do to help. They would not cancel the reservation nor refund my money. I had to dispute through my credit card company.

Recently I booked rental car and to great shocking car was not provided to me even after they charged almost 300 dollars for a week. They said they couldn’t give me car because they couldn’t scan my driver's license. I provided my passport and still did not give me rental car and refused to refund my money. I had terrible experience and ruined my vacation.

Booked a rental from MCO - Orlando Fl and they paired us with Green Motion! WARNING… Every customer was upset in there, that they only had a limited amount of insurances they would accept and they wanted you to log into your personal account through their company to book. It ended up costing us $200 extra dollars because they would not expect our insurance. Additionally, I thought I was booking directly from the airport but instead had to be shuttled 20 min away. To basically be forced to by their insurance or Uber to another rental car place. Terrible!

I had 3 different car rental reservations that I made on my birthday January 30th but never rented the cars and I contacted the chat for a refund. Now customer service is saying I lost all my money because it’s been over 72 hours. But I contacted by chat within 72 hour window and asked for refund because I didn’t rent any cars.

I tried to book a hotel under Priceline. Got switched without me knowing to a 3 party.... "book a room". There were hidden charges. Could not get out of my reservation without paying $139. It's a scam.

After the AI bot told me one thing, the customer service assistance helped me tremendously, once I found out how to contact them.

Terrible experience with cancellation 30 minutes after booking even with the travel insurance. The lesson cost me 300.00 and the service is a waste because you could book yourself and have more control over your reservations. The fact that I bought travel insurance in case I had to cancel was useless as they still charge you fees and rental car apparently does not apply when renting a vehicle through them. I am disputing the charges and will never use them again.

After I accidentally booked my trip one day further out than I planned on staying I was able to remedy it with Priceline but it was not easy until it was. I did not know how long I was staying due to health issues either so I piddled for the middle and chose a date blindly like Russian Roulette. That's the way I leave. I suffer from PTSD for several reasons. I booked my flight through Priceline. Not my hotel. I did get a rental car but I had to end up ubering because of web service until I was able to connect. That was at the motel I stayed at. Level 8/ Super 8 Motel. I'll include the review and address here to. Priceline is easy to use but it doesn't always automatically connect and I prefer to use a safe network. On with the motel....

Charlotte **

I booked a trip to Japan through Priceline for my family. Due to their faulty website I had to pay double for my hotel and I’m still fighting to get my refund. Customer service is trash. DO NOT USE!!!

I had a horrible experience with Priceline after I use their website for rental car. I lost the deposit after the rental company refused to give me a car unless I buy insurance for $32.99 a day from them. Priceline customer service representatives are notoriously rude and I had to call several times for the last 13 days, but they always start the process as new so I had to explain everything again and again for no result. Please learn from me and don’t use Priceline or York car rental in Florida.

Do not use Priceline! They did not offer anyway to allow for refunding my vacation package. Now, because of the airline I book suffered a fatal crash in the airport I was heading to, priceline refuses to issue a refund stating I did not purchase insurance to allow me to get a refund. They are scammers who want to keep your money. They also hide behind "airline policy" yet when I called the airline for a refund, they told me I had to contact priceline for any refunds since I purchased the package through them. They will do anything in their power to keep your money. Do yourselves a favor and go elsewhere!

If I could give 0 I would. Site directed is to hit the back button and choose another flight… said "Oops, this flight sold out, please choose another flight". We did. We were charged double airline fees. Called Priceline, spent 5 hours one day, waited two weeks spent another 3 to be told “Sorry nothing we can do”. Also said they had requested refund from AA ACTUALLY gave me ref #’s!!! Finally called AA directly and found out nothing had ever been opened on the case at all. They are in process of issuing credit. PRICELINE LIARS!!! Absolutely unacceptable! Do not book with them EVER!!!

Never ever book through Priceline, I accidentally had for a work event and now am stuck with a $400 expense because they refuse to refund me for canceling my hotel a week before my stay. I had to cancel because where I was staying at in LA was burned down and I was going to be delayed flying in to Phoenix, I got confirmation from the hotel and Priceline that I would be refunded. Well 3 weeks later, multiple unsympathetic calls, and consistent lies about their policies I have given up. This is an illegal scam they are running and do not waste your money working with them!

I booked a hotel through Priceline that was a combo deal with a flight from Spirit Air. The hotel is listed on Priceline as 4 stars. You can even see from my photo it has 4 stars. The pictures looked great. When I arrived the hotel was NOTHING like the listing so I called Priceline and let them know there were roaches in the room and trash just swept in piles in the hotel hallway as well as general construction and moldy smell throughout the hotel. The hotel would not refund me due to the fact I had not canceled the day before check in per their policy. I had expected Priceline to help since their site is where I had booked and they had a scam of a misrepresentation of the hotel.

We booked a hotel on Priceline for our beach vacation in VA beach and I had never used Priceline before. Price was better than going through hotel directly and beat all the other reputable booking sites. After paying for our room I contacted the hotel to make sure everything was correct and it was. I’ll update this review if possible after our stay to say if the hotel was as promised in the original booking info (quality, cleanliness, etc.). If everything turns out okay I’ll definitely use Priceline again in the future.

Buyer beware!!! Don’t book with Priceline!!! I would never book another thing with priceline ever!! I book a flight from TLH to KIN with a connection in FLL for 1/23. Snow came and the TLH airport was closed and all flights cancelled so I drove to FLL to catch the 2nd part of the flight. Now priceline is telling me I forfeited the first leg of the flight so no refund can be given. Tell me how did I forfeit the flight if the airport was closed and all flights cancelled. Not to mention I've spent 5hrs on the phone with them trying to get the sorted out only to hear no refund. They will never get my business again and I’ll be posting this review everywhere I possible can.

I used our employee discount portal, PerksAtWork to book travel. The site does not say or show that the travel bargains it is negotiating for you are rebranded Priceline. I would have never bought from them had they reflected this partnership! Now I need to make a change and there is a $199 change fee and the price difference of fare. They cobbled flights together between Delta and Virgin, but somehow Virgin owns the whole ticket. Checking online for price difference, I found something palatable. However, the flight I was offered was more than that which I found online. To change ($199) and difference (700) after tax and fees. Insurance only covers Covid, which is over. There is NO option to use partial or full credit toward any future flight. I had to know dates of future flight and arrangements have to be finalized before the original date of flight. It is set up to make sure you lose the value of your ticket if you need a change.

Tried to book a trip with Priceline for the first time today. Complete nightmare! They misrepresented which flight we booked and erased our shuttle. No customer service whatsoever. Don’t use them! This shouldn’t be stressful.

Be diligent when booking through Priceline. The confirmation process asks for a credit card to make your reservation, just like any other hotel/car rental/booking. What I didn't realize (and what they did not make clear) is that you are paying hundreds of dollars just to use Priceline's website, and will later be charged hundreds of dollars by Hertz (or whatever rental you go through) to pay for the fees associated with the rental car. Up front I was under the impression that the quote given by Priceline is what I would pay, not being told that Hertz would pile on their own slew of charges for the same reservation. There are a bunch of hidden fees, and I honestly feel like I just got scammed by very misleading advertising. Do not use Priceline if you don't want to be swindled.

I have been using Priceline for many years (10+). I have never had a bad experience with using Priceline. Their pricing has saved me a lot of money when booking both hotels and rental cars. I am very careful to read customer reviews and monitor the stars shown for each booking and that has helped me not worry about my accommodations. I love using the app and will continue to do so for many years.

If I could give zero stars I would. Accidently made two reservations and they wouldn’t refund my money on the extra one. Complete crap company. Do not use them for anything. Greedy company. Just $200 to them. They read the policy to me. Told me they would cancel the reservation but not refund my money. I will give them bad reviews every day until I get my $200 worth. Priceline sucks!

Booked through Priceline for a guaranteed 4.5 star room the night before the inauguration in DC. Hotel did not have my reservation on arrival. Turns out Priceline booked through another 3rd party website. Called customer service and spent 1hr and 46mins on the phone trying to get my money back and get a hotel room. They were trying to book me into a 3 star hotel in downtown DC. No. They goofed and didn’t want to pay for their goof up. Told me the other hotels that were 4.5 stars cost too much for them to book. They also kept offering me rooms in hotels that were sold out. My phone finally died and I ended up having to find my own hotel. Will NEVER use Priceline again.

Priceline service is very poor. Would give less than one star if I could. I had a death in the family and needed to cancel. The actual hotel approved the cancellation but Priceline is holding on to my money. Don’t use them.

The worst experience I have ever had. They sold me a ticket with a documented baggage and seat choice and the airline didn’t recognize this. They never refunded me the baggage charge I paid Even when I called them and emailed them many many times.

I will never use Priceline again. I have email confirmation showing that I can cancel my reservation for a full refund if it's done before a certain date. Then I did cancel my reservation and they would not refund me. I called twice, sat on hold for an hour and a half the first time, 45 minutes a second time and still they would not refund my reservation. I wish I could give zero stars. I will never use them again.

Very Disappointed with Agent Z. ** and Priceline. I had a disappointing experience with Agent Z. ** when booking a cruise for me and my sisters. He provided a quote on Friday evening, and I told him I needed to confirm with my sisters before booking. He assured me that the price would not change and mentioned that if I wanted, I could book with another agent since my information was in the system. I made it clear that I would wait until he returned to work the following Tuesday (after the holiday) so that he could receive the credit for the booking.

If I could leave the stars blank I would. We rented a car through Priceline from Dollar Rent a car. I paid for a Premium car. I needed to tweak the reservation a little bit so I called Dollar and was advised any changes had to be done via Priceline. I reached out to Priceline and was advised I would have to cancel my reservation and remake one. It was a minor change so I just left the reservation as is. When I picked up my car I was downgraded to a lower class car, I said something to the agent but it fell on deaf ears so I decided I would just take it up with Priceline.

Priceline is a Scam!!!! They have one price on the website and they will change the price and won't accommodate you for it!!!! I Highly wouldn't recommend going through them!!! They also use a 3rd party that scams too!!!! Prices is all Jacked Up!!!

I’ve been charged twice for my Christmas Day stay—once by Priceline and once by the hotel—and I’m beyond frustrated. I’ve been stuck in an endless loop between the two, with neither willing to take responsibility or issue a refund. Priceline keeps insisting they can’t contact the hotel, yet I managed to reach the front desk in less than five minutes. How is this even possible for a company of their size? Both parties keep deflecting, leaving me stuck in the middle of their mess. This is absolutely unacceptable. I’m furious, and you can bet I’ll be leaving negative reviews everywhere.

NU Car Rental is nothing but fraud! You should not allow them on Priceline. We called before trip to change pickup time- they wouldn’t allow it. Gave us 2 hour grace period- We were in line exactly 2 hours later but by the time we got to the extremely RUDE agent we were told too bad. Charged us 400$ for rental. I did not receive a refund for the initial 200$! If priceline continues to support them- I will discontinue my use of priceline.

Our Horrible Experience at this hotel! Confirmation number **, Rodeway Inn South Miami-Coral Gables, 5959 SW 71st Street Miami FL 33143. We stayed only the night of the 17th of January. Here are the intolerable conditions under which we barely slept and withstood because had no other place to go at the moment.

RUN!!!! Priceline is recommending EASIRENT CAR RENTAL. I rented from Phoenix, AZ. I trusted Priceline. Shame on ME...RUN!!!! Worst shuttle service. WORST CUSTOMER SERVICE!!!! They scam you on fees. Bully the elderly into paying for insurance they don't need. The three women working at the newish Phoenix Az spot are the worst representation of helpful customer service EVER. There was a poor woman from Italy desperately trying to get her car, manage her family, there is nowhere to sit, and communicate with women that only want to talk to each other and BLAST Videos. There is a sign up log when you walk in but you wouldn't know it because there is nothing to indicate it and no one there will tell you.

I was pricing how much a room could be and I booked on accident and I immediately called the hotel to let them know and asked for a refund. Which the hotel employee told me to call Priceline and have them call to sort it out. I’m nowhere near where the room was booked and I had to take $70 lost. Priceline did nothing to help me get my money back. Just sent me on a run around for two days to tell me no. Absolutely the worst experience of my life. Regret ever googling for a hotel. I’ve been robbed of my money.

BEWARE! I booked my husband for an international flight via ANA. Priceline charged us for a seat which is free from airline website. Deceit customer by not showing the full seat diagram & showed only the vacant one, which for me is unacceptable. Been booking for multiple times in my life & first time happened to me. I was duped! Called the customer service for a refund of the unused seat, but to no avail. The end of my long time membership with them.

Priceline has become no better than any other business, maybe worse. They have changed their website to where you see a price and the price is now for a standard room. There is no real description of the standard room. They now have a bubble to the right on your screen that encourages you to call them. If you call them, they tell you that there is no guarantee that you can get the room that you want at the advertised price and then start their upsell garbage. When I pointed it out to the person on the phone, I was told that he was there to give me the best deal possible. He told me if I wasn't happy with the service, don't use it. Priceline, welcome to the world of Comcast, Verizon and every other company that is all about money and making customers just another number on a balance sheet. Well done! I will never use this service again!

I tried to cancel my airline reservations and was told they would only give me airline credit for future travel. I tried to explain that my apartment was flooded and I had nowhere to live and was not able to take the trip and needed the money to live on but they told me to contact XCover, the insurance provided and they denied my claim also. Just beware!!!!!

Priceline is very disrespectful to the client, does not try to fix the problem just says it's the policy, there is nothing I have to do, I paid 5 days in the hotel and I can't modify anything in this case, I lose my money with this company. Stay away from this company.

I booked a room through Priceline on Jan 14th because my home is being renovated so I couldn't stay there for 2 days. The motel was Baymont in Florence South Carolina. I got off work at around 840 and arrived at the motel at 940pm. I noticed the room was dirty but figured I'd make the best of it then pick a different room the next night after being tired from working 13 hrs. I cleaned the tub then took a shower. There were no towels so I'm glad I had my own. Then I get out the shower and go to sink. I see a roach. I kill it and am getting more skeptical about my stay. I put my blanket over the bed and sit down drying off. I finish drying off and moisturizing then I see another roach. At this point I'm done so I start gathering my stuff and see a third roach. I go to front desk and the door is locked and the lady working act like she didn't notice me and wouldn't respond. So I try and find a way to contact Priceline.

I have been using Priceline for many years that they call me a "gold member" not that it comes with any benefits. I am very disappointed with a recent transaction, which I would like to share to express my frustration and also to make others aware of a problem which is not clear. I purchased a round trip ticket from Dubai to Boston for an elderly family member with insurance. I was told by a priceline custom service member at the time of purchase that the ticket with insurance gives the option to make changes for unavoidable reasons including health problems, mechanical issues with the flight or flight cancellations. I paid the extra and purchased the insurance to have that option as my family member has some health issues.

I booked the wrong day of my flight. Call 5 minutes after. They only reimburse less than the half Not before put me on hold came back saying, "I would talk to my supervisor." Put me back on hold. Came back same person with a very thick accent **. Told me that I should accept that or lose all my money. Even though that I paid insurance for full reimbursement if anything happens. Of course this disgusting individual told me that first I have to cancel ❌ the insurance. Horrible ....

I booked a room Jan 10th and canceled 2 hours later due to the governor declaring a state of emergency. The hotel said they would issue a refund but they need a request from Priceline. I’ve spoke to Priceline 2 times and emailed them 2 times. No results.

I mistakenly selected wrong departure date for flight, Priceline refused to rebook flight for a later date. No refunds issued even though the scheduled flight was in 16 days. The airline could not assist because I purchased ticket through a third-party. Terrible business practices!!

More than a week before my booking I needed to cancel due to wife's health issues. Was able to cancel return trip booking but not the pre-flight booking because the individual who "helped" me could not find that booking. Now the message arrives that I have a booked room for this day and there is no way to cancel without paying the full booking. Will never use Priceline again, their customer service does not exist.

Nightmare company that promote cheat company... Advantage Car Rental in Las Vegas... Very bad... Stay away from both... Priceline and Advantage Car Rental in Las Vegas... They give you a price and they bill you a lot more.

Priceline refused to refund my 1200 after KLM denied my niece's fight to London, because London is not part of EU. I paid $3098 for another ticket but still Priceline refused to refund. Bad service. Poor.

I was in New Orleans when the terrorist attacked happened. On December 5th I placed my flight with Frontier Airlines via Priceline. I received a confirmation email on December 5th acknowledging my flight. On December 31st it came to my attention when I didn’t have a confirmation checkin that something wasn’t correct. Priceline immediately said it was Frontier issue. That being said I had to have my vacation interrupted to go to the New Orleans airport just for Frontier to inform me that my flight was cancelled by Priceline. It is now January 14th and they still have not reimbursed me for the flight I had to book with Spirit Airlines. I will continue to post this until this matter is resolved.

I booked a flight with Priceline 6 months earlier and my flight got cancelled 2 months before the departure date and priceline never informed me. I got to another state and spent almost 48 hours there and incurred expenses and priceline wants me to take responsibility for their mistakes. What incompetence!

My family and I used Priceline to book a flight back in the summer. They took the money from the bank acct but then fraudulently used another card to purchase the airline ticket. When the airline caught it, they cancelled our flight. Priceline still got our money but never took ownership of making the mistake with the airline. I even sent proof of fraud to the executive offices of Priceline and was blown off. I have emails and a bank statement to prove they took our money but we never got the tickets. It was cancelled shortly after the confirmation came through. The airline said they refunded Priceline but Priceline denies it and refuses to refund us. It's been 6 months now and Priceline has still not made good on stealing over $700 from us. Do NOT use them. Someone put our money in their pocket and executive office accepts the behavior. Would give them negative stars if I could.

Each time I’ve attempted to check-in the hotels says something regarding something about a virtual card. I’ve been charged for my room but am unable to check in which causes an issue upon arriving. This is utterly embarrassing and a waste of time when the room has been paid for. I spend thousands of dollars weekly on rooms for my employees and will definitely be looking for another travel agency company.

I was charged for things that were quoted "FREE". I ended up being charged for Shuttle to and from airport to car rental. Charged for the "To" And, ended up walking with my luggage 28 minutes to the airport on my return home at 4 am. A hotel that charged for breakfast coffee and toast. Tried contacting their virtual assistant, only to see, "Sorry you had a bad experience." I would NOT recommend.

Do not use Priceline! They use unreliable car rental companies that have very odd hours. My kids and I were stranded in a dark parking lot for an hour trying to find an alternate car rental company as the one they assigned in my package closed at 8:00 p.m.. for a 4-day car rental they only gave me a $42 refund. Be aware that hotels have hidden fees such as parking that they do not disclose.

Horrible experience. Priceline hooked me up with a fraudulent rental car company. “Nucar” After renting the car they sent me an email that I had tolls in the amount of 6.00 and administrative fees of 90.00. Don’t ever use Nucar and don’t ever use Priceline because they do use Nucar.

This website is a scam. I booked a car for a week and it took me to two different websites after I paid. When I finally got the address to pick up the car and went to pick it up, the woman refused to rent it to me unless I paid $40 a day for their insurance because they did not accept the third party insurance that I paid for online. I contacted Priceline customer support and they refused to issue a refund saying that the money went directly to the car rental business that partners with them. This site is a total scam!!!

I rented a car in June 2024, I paid in advance. For a mistake of the rental car company I wasn’t able to pick up the car. Priceline canceled the reservation and assured me that I would have received the refund within 3 business days. It was 6 months ago. I called them hundreds times, they first promised me the refund back on my credit card, then through check. I was supposed to receive the check at end of august, never happened. Then again in October, never happened.

Do not go with 3rd party flight app. I purchased tickets through Priceline for Tampa Florida at 3pm and the time was changed to 6am the same day. No one notified me about it, we of course missed our flight, so we had to book a flight to Sarasota Florida. It was a mess and they refunded me 1/4 of the cost! Thanks Priceline!!

This is the worst experience I have ever had in my lifetime, they booked me the wrong flight and did not care to change or adjust. They were rude on the phone, all they want is your money nothing less. Please book directly through an airline. It’s actually cheaper to do so! If you love yourself and your time please run as fast as you can from this site. They are the worst ever. They are also not helpful at all. You can actually hardly reach them on the phone. Run as fast as you can.

You do not functions on the Priceline website. I was booked incorrectly for two hotels. I immediately contacted the hotels and Priceline. Even with the hotel saying they would refund the charges Priceline still denied them saying it falls under their cancellation policy. Apparently they don't have a policy for correcting mistakes made by their website

Worst customer service and bad experience. I am writing to express my deep disappointment with the auto rental service I received from Hertz upon my arrival at San Antonio airport. Despite having a confirmed reservation for a Mid-Size SUV through Priceline, Hertz was dismissive and claimed that the issue lay with Priceline, stating that they had booked me into a small SUV in their system. In response, I contacted Priceline's customer service and was transferred to a supervisor. After a lengthy hold during which he discussed the matter with Hertz's ground staff, he informed me that they would address the issue internally. He also mentioned that he was initiating a refund and would send me an email regarding it.

My children planned a trip for us to go to Las Vegas for my birthday this year. They chose the insurance option just in case something happened. Insurance was paid for, but confirmation was never received. Now we have a medical emergency and cannot get in touch with the insurance “company” and when we contact Priceline they refuse to help. Don’t waste your time or money, it’s all a scam!

We rented a car through Priceline. The price was cheap but service was horrible. 1) Nowhere on the site it said that the car was location was of airport. 2) The company requested proof of insurance and when provided they rejected it and wanted to sell us their insurance. This seemed the case with multiple customers that were there at the same time. 3) After almost an hour on the phone we were able to get my husband's name on the insurance and started driving to find out that the tire light was on in the vehicle. We called the company. The guy who answered had an attitude and asked us if we have taken the tire to get it checked. We told him we just left and are turning back. 4) They proceeded to put air in the tire without checking it and wanted to send us on our way to which we refused and requested another vehicle. 5) The car had multiple scratches so we took picture before leaving since they did not mark those.

This has been the worst experience of our trip, Juan (York Rental Co Assoc) at the front desk had the worse customer experience service ever. As our flight arrived I called the car rental to let them know we were ready for our car rental. After confirming our reservation a shuttle was sent to pick us up. As we arrived to the desk Juan wanted to charge us for additional days of insurance for not having vehicle in our possession due to our flight being canceled/delayed, my husband did not agree so Juan got an attitude and demeanor had changed. He asked me to call their customer service number and when I did he went into the next room and turned off the phone after seeing me call. He said my reservation was cancelled when it was not.

I made a purchase 9/17/24 for a hotel in SC for a wedding I was attending 9/28/24. I was suppose to check in 9/27/24. Unfortunately, hurricane Helene hit the night of 9/26/24 which wasn’t suppose to do much damage but it did and I was unable to drive from Georgia to South Carolina. Power was out, roads were closed due to the damage from the hurricane and I had to cancel my reservation. I called the hotel and explained and they were nice about it and explained a cancellation due to a natural disaster was acceptable however because I went through this company I had to cancel with them.

They Are HORRIBLE. HORRIBLE with Customer service minimum wait is 30-45 minutes if you're lucky and there’s Zero ppl in front of your call. The prices are solid on the hotel deals! That’s it. That’s the only budgeting you can do on Priceline anything else invalid. They cannot help you with a problem. I tried eh on 6 different occasions. I’ve learned my lesson!

Hey everyone. Priceline charges for hotel but never paid for then when we check in the hotel have to charge us again. When I call them they are promising to refund. A month game. Still waiting. Every time I hear the same answer. "Don’t worry we are working out." Don’t trust them.

Priceline is absolute garbage. I bought a ticket with the insurance and I needed to change my flight. Priceline will not allow me to change my flight and the insurance doesn’t either. It’s an absolute waste of money. I am now out over $400! I will never use this crap service again. DO NOT USE THESE CROOKS.

I went online to Priceline to rent a car, got what I thought was my reservation. Arrived early and the counter was closed, lights off, No one there at the DFW airport rental center. I called Budget and they said they were sold out, wait how, I have a reservation. They told me I didn't pay in full and they sold out, offered to let me rent at Avis for 300.00 more than previous agreement. I called Priceline, they said sorry. Never using Priceline again, terrible service, not a way to treat customers.

I booked a last minute flight on Priceline not by choice. It’s the booking site that tickets at work uses, which is part of my benefit package from my job. The ticket cost about $400.00. They charged me this amount and held the same amount against my account. The debit posted to my account 2 days later but they kept the hold an additional 4 days. Why? If you were paid why continue holding my funds. I will never book with Priceline again.

Priceline did not put my full name on my flight ticket, they have not sent me an updated ticket, even though the airline customer service said they have already update my name and sent approval to Priceline, and my flight to Thailand is scheduled for January 1 2025. A day from now. And they have had over two weeks to deal with it after I noticed the error on my e-ticket.

I have been a loyal Priceline customer for years, but I am deeply disappointed with how a recent issue was handled. I had to leave a 4-night trip one day early due to illness and notified Customer Service two days in advance. Despite multiple calls and follow-ups, I was given conflicting information and the runaround. Ultimately, I was denied a refund for the unused night, with the third party citing insufficient notice despite my proactive efforts. The lack of clear communication and accountability is unacceptable.

I made the mistake of selecting the Priceline 4 star hotel in Miami Beach, for January 2025, without knowing the name for a reduced price. In November, while on a separate trip, I went to see the Clinton Hotel pool area, that Priceline calls 4 star. The place is a total dump. I called in November, stating that I wished to cancel for a full refund (as trip was 2 months out and this hotel was in no way a 4 star hotel). On December 5th I sent Priceline the images of the Pool and Yelp reviews that rate it as a 2.3 Star. **. I had not heard back from Priceline. Today December 30th I called again, and still no resolution.

If I could give a zero I would! The absolute worst company I have ever dealt with. I needed to modify a reservation for two nights at a hotel to one night. It was $400. They told me they could cancel my reservation and give me one night for $1000. I called in plenty of time to do this and it was absurd to tell me this. I called the hotel who said they should be able to refund you the money and we can change reservation on our end. I called back Priceline and first person said I had a flight booked to Turkey! I have never been or plan on going to Turkey! So I called back again. They refused to refund me for the one night. I was in tears saying I could not make the first night. They didn’t care. They were beyond rude and unwilling to help. I will never ever use this company again or let any family member or friend of mine use it. Awful!

If I could give 0 stars I would. Worst experience ever. DO NOT USE. I’ve tried calling customer service three times now and they have literally hung up on me when asking to speak to a supervisor. Worst experience ever. Do not use. There are no refunds or cancellations or even worse their customer service is a complete joke. Do not use.

Be careful before booking as it’s automatically charges US $ to Canadian in Canada for Canadian property. No help when you call. Automatic removes protection plan if you book couple days before and ask for penalty $.

I have been a long time Priceline user, and usually the experience is wonderful. My most recent booking has changed my opinion, and I will not ever utilize Priceline again. I purchased a stay in the Kansas City area for the Hallmark Christmas Experience event. I always add on the trip insurance even though I have never needed it. The unthinkable happened, I got very sick and was unable to travel. Priceline refused to let me cancel or change my reservation and the insurance was a complete fail.

Let me start by saying that I have been using Priceline for months now and I was happy until my last trip which was on Thursday December 26, 2024 and was supposed to be till Monday December 30, 2024 for 4 days at the Extended Stay Hotel in San Jose on San Ignacio road. Thursday night my family and I went to bed (Girlfriend, 4 year old son and I)

Terrible. Do not use Priceline to book a car. We paid several hundred dollars for an suv for a drive up the mountains in Colorado and find out that it was a 2 wheel drive. We had to pay another few hundred dollars to upgrade.

Review: Disappointing Experience with Priceline – Outdated Listings and Priceline Refusal to Change - I recently had a very frustrating experience booking through Priceline, and I feel it’s important to share what I learned. I booked a hotel based on its listings showing pet-friendly accommodations, free breakfast, and non-smoking rooms – features that were crucial for my stay. However, when I arrived at the hotel, I was told that none of these amenities were available anymore. The hotel had been sold to a new company, and they had removed these services, but none of this was reflected on Priceline’s website.

Priceline changed an existing reservation but did not tell me that it was non-refundable. I called the hotel to confirm and they could not find my reservation so I made another reservation at a different hotel because the original hotel was completely booked. Priceline refused to refund me saying the reservation was non-refundable. It turns out that they booked it reversing my first and last name. Now I have two reservations paid for and no refund. I will never use Priceline again. NEVER!

Priceline makes too many mistakes. My family took a trip for the holidays and when we arrived at our hotel the reservation was made for 2 days later and the way Priceline set it up, we weren’t able to move the check in date or even a refund. After calling Priceline, they said I would have to pay more and the money we already spent would be lost. I don’t recommend using Priceline.

I booked a hotel in Atlanta, GA for the end of October '24. I got a new job so I had to cancel the reservation. The agent called the hotel WITH ME ON THE LINE and the hotel agreed to the cancelation. The funds were refunded to my PayPal account. Later I found that there were charges for the same dates for another reservation charged to my credit card. I called and called and called and no one could help. Finally, I was told that I would be called by a manager within two hours on a Saturday afternoon around 4:30 p.m. The call came the following morning at 8:13 a.m. on a Sunday morning. Since I was asleep, I missed the call. The Customer Service agent refused to schedule another call.

Paid for a First Class seat from CVG to ORF (Cincinnati to Washington DC) for my grandson to return to his U.S Navy base after coming home to visit his mother for Christmas. They Double Booked the seat. He was set in Economy Class and they told him that the difference in price would be refunded to the credit card used. HOWEVER now they say there is nothing they can do, that he should have canceled the ticket, filed a claim and booked another flight. The base would love that AWOL excuse. Calls to customer service at 616-505-6040 were of no help, but they are sorry. Difference in ticket price was over $100 but they're sorry.

Priceline set up a car rental trip for me. I purchased the extra collision insurance with them. Upon arrival to pick up the vehicle, I was informed that they needed a credit card. Not a debit/ credit card but a credit card. After being stranded by budget car rental, I was left high and dry. Priceline takes no responsibility for what happens to the customer or the status of the trip. Once they get their money, they have little to no interest about the outcome or success. They get paid for nothing. They are not even a US company. They will take your money for no exchange of goods and services. If the customer is not satisfied, Priceline takes ZERO responsibility. Scammers! Buyers beware!

This is the worst place to rent a car. They are shameless scoundrels. Do not do business with them. The cars are old and damaged and they use different names to trick you. These people are the worst. I think the cars are from the auction and they are so shameless that they have more rules than the recognized rental car companies. I am going to talk to the television channels to do a report so that all the people know about what scammers they are.

We booked a flight to one airport and they changed it to another one. I'll never use them ever again. When you call them they give you the run around and when asked to be compromise they refused to do that. WILL NEVER USED Y'ALL AGAIN

We went to Yellowstone Gateway Inn for a Christmas getaway. We did not receive the email with our room code to get into the room. Office person was not on site. We talked to the maintenance person who tried to get the room code but never heard back. He did give us a key to get into the room. If he wasn't there, we would not have been able to get into the room. We asked that housekeeping keep up our room while we were there. The maintenance person said he would let them know. Nothing was done. Sheets were not changed, towels we not replaced, garbage was not hauled out. Basic housekeeping was not done. When we had issues with the heater, no one was in the office and no one would answer the phone number that was listed. When we went to turn in the room key, no one was in the office and the phone was ringing off the hook. Hopefully they can correct these issues and make things right with us.

Beware!! Do not use Priceline! They use third party hotel sites like Booking.com but they don’t tell you!! You only find out if you go to call customer service for help. Also if they show reserve now pay later with a date to receive a refund by DO NOT TRUST IT. I recommend not using them at all!!!

Priceline was horrible! After I booked & paid for the room online, they didn’t in turn pay the hotel for my reservation. Waited 45 mins on the phone with multiple Priceline representatives while I was basically being given the run around. Representative said they couldn’t get in touch with their 3rd party (which Priceline told me wasn’t the hotel)… yet the front desk said they were currently on the phone with them & that they had called NUMEROUS times! Been a member with Priceline for 7 years & never received any advantages/ decent discounts/ free room for travel or anything. Called the exact same hotel directly & there were no discounts in price using Priceline. Priceline helpline was unhelpful & inexperienced. Never received a call back from manager as promised. I won’t be using them in the future, & suggest that you don’t either.

Never book any trip thru Priceline.com and they are scam. I booked a trip to Mexico with 2 hotels and upgrade on both but after I got the itinerary and the hotel does not correct. I called them to correct but nothing happen and I was so tired with the wait and transferring to others departments for the resolution and I gave up. Finally, they sent me an email that if I keep the vacation package then they will refund me 20% after the trip. I keep calling and calling after my trip for 20% refund and nothing happen so I end up give up. You will see how if something goes wrong.

I booked a hotel through Priceline. The trip was planned 45 days before my pregnant wife was due to give birth. Shockingly, our baby came very early and we wound up in the NICU with a premie, unable to go as expected. I was able to recoup most of the trip, but our hotel rate was ‘non-refundable’. Unfortunately, but I’d hoped to maybe get a credit towards a future trip & I contacted Priceline to pursue this. They told me they had to contact their supplier to request an exception & told me to stay on the line.

I booked a trip to Athens, Greece but had to change our room booking. We kept our flights and canceled the rooms before the cutoff date. The motel charged us for the room even though we didn't stay there. When I contacted a representative at Priceline they said they couldn't help us, we had to call the motel. What is the point of using this service if you will not help us with reservations? We were charged for a week of rooms and Priceline offered no help. I will not use this service again and will warn everyone I know against it.

Hotel booked through Priceline was less than adequate. The Priceline staff and supervisor (customer service people) do not care, and are not helpful when you reach out to them. You have to call them multiple times, and they do not thoroughly explain to each other your complaints, so you are left having to reexplain to each new person you speak to. The room I booked had stains on the chair, the toilet paper holder coming out of the wall, the lock on the door does not work well. And when you contacted Priceline about this to get a different accommodation within the price range that you paid the original room with, they only allow you to exchange that very day or you must spend more money out-of-pocket. They do not care about their customers once they have your money.

My family from Tennessee and my family and I from Indiana met in the middle at Louisville Kentucky at the Econo hotel. We were going to celebrate Christmas together. The check-in was at 3:00. We got there little after 3:00. The rooms weren't clean. There was blood on the sheets, blood on the floor, hair all over the floor. Spoke to the man at the front desk. He said, "Give me a few hours and I'll have it cleaned." We didn't really have a few hours. I had several grandkids and cars and we were leaving in the morning plus check in was at 3:00. Priceline said it's nonrefundable so did the man at the front desk. I understand under normal circumstances but this was not a normal circumstance. It was filthy and we didn't have a few hours to wait. It was already 4:00 and kids were hungry and we were just sitting in the car in the parking lot. Very very disappointed in Econo hotel in Louisville and Priceline. Kimberly

I made a reservation and paid for a hotel room 6 weeks before a trip I went on this last weekend. When I attempted to check in the hotel could not find my reservation. I had printed out the confirmation, had it on my phone, as well as proof of paying for the room, but nothing! So I had no choice but to pay for a room again! I called Priceline and was told they were not going to refund the amount I paid for my reservation. The person on the phone even confirmed with the hotel that I did pay for a second room and didn't check in with the original reservation. This is scandalous! I have used Priceline for 10 years, but never again. I should be able to get a refund. I did nothing wrong. I should not have to pay a second time for the room. I want a refund!

I purchased 2 tickets, with insurance, and am not able to get my money back. I sent in all documents requested for my claim, and still can't get my money back. It's pointless in offering insurance, the company only trying to get more money out of you.

They are the worst company. WATCH the cancellation policy. I booked a trip to NY and wanted to book directly with the hotel but for some reason I was diverted to Priceline where when booking noticed that they were charging me 174.00 more than the actual hotel was so I immediately cancelled and today I get billed on my CC for the total of 599.96 when the actual stay should have costed 426.08. I thought they were supposed to be cheaper. NOT the case. I called today and asked why this was not credited and they said they have a cancellation policy meaning NO cancellations. They would not even offer a refund for the 174.00 they overcharged me. I would stay away from this company. If I could give this 0 stars I would.

I booked a king room through Priceline for a weekend in which I proposed. I wanted everything to be perfect. I paid extra for a king room. When we checked in, we were given a double room. PRICELINE sold me a king room, but sent the hotel a double room request. The hotel was unable to do anything and Priceline was less than helpful. This was my first time using them and I will NEVER use them again.

I used Priceline to rent a car online with NEXTCAR and it was an unmitigated disaster from the moment I got to Orlando Airport. I waited at the "shuttle" for over 30 minutes, then it took an additional 20 minutes to get to the NEXTCAR lot which was many miles from the Airport. Once I got there, I was told to present my "Insurance Declaration Page" which I don't travel with. I was not instructed to bring it with me when I booked this car. Therefore, I was told I had to pay an additional $28/day for insurance. This is a SCAM!! Steer clear of this company as there is nothing but BAD REVIEWS for this CHEATING COMPANY!!! I hope you go out of business and lose millions and millions of dollars!! I will NEVER use Priceline again.

Scam. They set taxes and resort fees without any percentage description, they have groups of sellers in Colombia trying to steal people just with nice words and pushing customer to buy what they call assumptive sale. They are just thiefs.

If you book a room through Priceline and you are not happy with the booking the hotel won’t refund your money. Priceline won’t refund your money either. You will be unable to get a refund from anyone.

Typical Bait and Switch. I just reserved a car on Priceline and suddenly they overcharged me by hundreds of dollars. Called right away and customer service is saying purchase is non refundable. Unreal that they allow this company to continue scamming people. DO NOT USE!!

ZERO STARS. ZERO STARS. Priceline screwed up my booking and booked the wrong dates. I was to arrive on the 7th in Nashville and Priceline had me there on the 8th! They don't give a rays behind about the customer and how much they are put out. Just make the money. I am out 65.00 for a room that even if I had been able to use I couldn't have because Priceline booked the wrong night. Make matters worse, they have no intentions of making it right.

I used Priceline to book NU Car Rentals in Denver. Read the reviews of NU. They are scammers who rush you through the paperwork. On Priceline, my invoice was $141. Actual charges were $660. No way to contact Priceline. Got scammed. Will never use it again.

Worst company I have ever booked with, we book a hotel, 6.7 rating, checked in, the room wasn't even fit for boarding animals, we go down and complain to front desk, they give us another room, this room was worst than the first. I call Priceline, the guy refuses to refund money, offers me 15 percent off on next booking, last year I had over 100 bookings, this year I have hundreds, platinum membership my butt, they don't care, they don't care, horrible people, I will make sure to book through anyone but these people, ill pay more, not to have to deal with these people. 100 dollar+ room, stay clear from priceline, you been warned

Do not ever ever rent a car or purchase the car rental insurance offered by Priceline. They sell fraudulent car insurance policies for their rental cars. It’s fraud and it’s bad business. I rented a car through Priceline and the website prompts the customer to purchase car collision insurance to go with the car rental. I purchased it, and when I went to pick up the car, the car rental company told me that they do not accept that insurance and I had to get different insurance. The car company said it happens all the time with Priceline and that their customers have told Priceline about it many many times. I called Priceline to complain and get my money back, but they would not give me a refund or do anything to remedy the situation. I told them it was fraudulent and should be illegal, and they did not care. Do not use Priceline for anything.

Absolutely ZERO STARS. ZERO STARS. ZEROOO. I made a mistake, a messed up names on check in. I could not check in. Priceline customer service said they could change but a manager was not available I. I had to sleep in my car. On top of all that they robbed me on my money. I disputed with my bank and they wouldn’t give me refund.

I've been a Priceline customer for several years now, and it was sad to see that they were not willing to partially refund or credit part of the long 8 days car rental, due to sickness. On their behalf is true, I had a non cancellation policy, but that is when an exception might come in, considering the years of loyalty. Well, after losing hours in 2 calls with Priceline manager, the only thing he basically said was: We hear you but we can't help you. One less client

I booked a package trip through Priceline to fly from Nashville to the Florida Keys. On Priceline‘s website, it clearly stated “total price, taxes and fees included“. When I went to check out of my resort, I asked for an itemized list of the final invoice receipt of my stay. They had charged me an additional $50 per day to total $350 additional Funds for this trip.

Booked a flight to Hawaii. Had to change the dates due to no fault of my own. Paid for insurance that guaranteed me the option to change my flights. Priceline is refusing to honor the insurance stating that I chose non-refundable flight options. Why would they even offer insurance if you have chosen non-refundable flights! They are also refusing to refund me the money spent on the unusable insurance. DO NOT USE THIS COMPANY!

We booked and prepaid for car rental ahead. When we arrive Ohio, we stood in the car rental place in a line with more than 10 people. After 1 hour's waiting, we were told they don't have a car. We called Priceline for refund since they didn't provide the car. They rejected to do that. I disputed with my credit card. They replied saying they provided service and we didn't pick up. Absurd. I asked Chase to ask Priceline provide the car plate number they lied about. They didn't reply yet. What a scam. DO NOT USE THEM!!!! This the first I used them. Cannot believe they are PURE SCAM.

I purchased insurance for my trip, which I had to cancel because I came down with COVID-19. I took an at home test so didn't have any 'medical documents' to show them. So basically, I don't get any of my money back for my cancelled trip.

SCAM. They will rob you and disappear your tickets from the system and you need to buy them again somewhere else right before your trip for double the price!!! This company will not be in business for long. Many people have gone through the same I went. Please DO NOT BUY FROM THEM. Buy directly from the airline or the hotel if you do not want to have problems and get robbed. I can guarantee you, YOU WILL LOSE YOUR MONEY AND THEY DON'T CARE BECAUSE THAT IS THEIR BUSINESS, TO STEAL FROM PEOPLE!

My son is in the Marine Corps and had his deployment orders changed. I called to change his flight and was instructed to call the airline directly. After calling the airline directly...Priceline sent me an email saying they will no longer honor the ticket because the changes were not made through them. This is how they treat our military!

I booked my trip through Priceline. It was your hotel and car rental when arriving to the airport I was charged for baggage that clearly stated on my itinerary was supposed to be included. I called Priceline and they said pay for the baggage and I would be refund. Just keep receipts so I paid for baggage to my destination and from my destination submitted my receipt and I still have not received my refund from them every time I call they give me another. It will take 10 to 14 business days. Priceline is a joke.

I paid Priceline 11/14/2024 for a reservation 12/07/2024 and my credit card showed it as paid. Arrived at hotel and was told my card was denied and the room wasn’t paid. This was in front of a lobby line of travelers. We were mortified. The card number was not my card. I called Priceline and was told it would take up to 10-15 minutes to fix. Priceline then gave hotel another card number which was also declined. Then on a speakerphone the Priceline person tried to renegotiate the price they were obligated to pay, which was significantly lower than what we paid them. The hotel reception shut them down. After a protracted time and several calls to different Priceline reps, our hotel was paid. We will never use them again.

New scam on customers..I purchased my ticket from Chicago to Abidjan (côte d'ivoire). First stop Detroit to my connection to France 6hours lay over. From France to Abidjan 9 hours lay over total 15hours lay over time.. This is more than ridiculous way to travel.

I booked s 9 night stay for my wife who is a cancer survivor and still suffers from immuno-deficiencies. The hotel was Americas Best Value Inn, in Aiken, SC. My wife must have a clean environment as to not get sick. She cleaned portions of her room with bleach. The hotel owners kicked her out of her room after only 4 nights and refused to refund the remaining 5 nights. I called Priceline to get some kind of resolution. Priceline sided with the lying hotel owner, leaving us out of our refund of $275. So, in my opinion, Priceline believes that stealing from their customers is fine. Do not book through Priceline. They will not help their customers..!!

On November the 12th my daughter booked a nonsmoking room for the 2 of us (so 2 adults) for 2 nights. On November the 14th, we got into California and checked into the hotel. As soon as I opened the door, it smelled really bad like an ashtray and alcohol. We then noticed that neither of the beds had blankets, and when I went into the bathroom there were live roaches along the floor. I started having trouble breathing so we picked up our bags and tried to check out. The lady at the front desk said that since we booked the rooms through Priceline, that we would have to call them to check out and cancel the 2 nights that were already paid for. After finding another hotel, I called Priceline.com customer service and they said that they would get back to us in a few days, 2 weeks went by and no word from them. So I was called them again and I finally got an answer of "Sorry, no refund." I will never go through them again!!!

I will never use Priceline again. I paid the extra insurance for cancelation. I debated about paying for it going back and forth but since the trip was a month away I decided to pay for it. We tried to cancel and they will not cancel our stay. I would understand if I didn't pay the extra but I did.

Warning: Do not buy airline tickets on Priceline. I had a very negative experience with Priceline. They offer additional services such as baggage purchases and airline ticket upgrades, but they do not fulfill their promises. They only keep the ticket money and refund the payment values for baggage, forcing you to buy through the airline, which makes the purchase much more expensive. The customer service is inefficient. I spoke with two supervisors, Jess L and Daniel, but neither of them offered a solution. It's unacceptable that a company has so many supervisors in a call center and cannot effectively resolve problems. I do not recommend buying airline tickets on Priceline. It's an inefficient company that does not fulfill its promises.

Terrible experience in multiple ways. When I booked my trip, I had some things still up in the air, so I read the cancellation policy for the airlines and car rental before booking. When I make a change about an hour after booking — well within the 36 hour window the app said I have — and couldn’t cancel or change part of my purchase. The app said to call the vendor separately, so I did that and learned that, despite what Priceline posted on the app, I am unable to cancel or change it. So now I’ve paid for a portion of a trip that I don’t need and there’s apparently no course of action to fix it. I’ve used other travel sites with no problem, but this one is a mess.

This company put the wrong dates in for my reservation. I call them several times. They gave me the runaround. I was supposed to get a email to confirm my refund. It's been a week and still haven't heard from them yet. I hope you enjoy keeping my money cause you will never see a dime of my money again. Priceline is rip off artist. Never use them. Use Expedia or Hotels.com.

Extremely disappointed in Priceline Customer Service regarding Express Deal - Selection included room with no windows, not at all mentioned in description nor did I think it was even a possibility. Contacted Hotel and then Customer Service immediately and was told they’d call me back with a resolution. No return call. This happened twice. Called multiple times and again a month later to follow up and was told the hotel was not willing to accommodate refund and there was nothing Priceline could do; the response was more like no longer due to the time that had passed. Very unhappy.

DON'T USE PRICELINE. We booked a flight hotel thru United Airlines who uses Priceline. They are a joke. The 7 pages of paperwork they provide via email doesn't list any upgrades or room types you pay for. Contacting Priceline has been difficult at best & they want me to wait 3-5 days while they try to contact the hotel. The hotel has no information on booking!

It is strongly advised not to book with Priceline.com. If you choose to do so, ensure you carefully review all pre-filled dates and times in the system before entering your credit card information. The platform does not provide an option to confirm the accuracy of the entered information before submitting the booking. In my experience, after entering my credit card information, I attempted to go back to review the details. However, the system automatically processed and submitted my request without allowing a review. While I was able to cancel the booking within five minutes, Priceline did not cancel the associated payment. As a result, I had to rebook the trip for the correct date, which was for an urgent and personal matter.

Beware of what you pay because you will pay more than if you book directly with hotel. Priceline charges more cause they negotiate with the hotel but the hotel will charge less so be aware before booking with Priceline

I book a flight ticket from Priceline that was a big mistake, a junk ticket. I waited 13 hours total time to get to my destination. Very ridiculous. Most of the time they selling junk ticket. Please do not waste your time booking junk ticket.

BEWARE!!! Horrible experience, bundled my flight and rental car for a Military graduation, got 5 states away, and was refused a car, stuck at the airport 80 miles from my destination. I had to rent a 2nd rental car, for $250, Priceline will not refund or discuss this with me. DO NOT USE THIS FRAUD COMPANY!!!

Priceline lies about the cost of flights making you pay way over the normal price. We asked for a flight time change going out and as I’m looking at flights in the $200 range and waiting on the phone the representative tried to convince me the only flight they had was $700 so we’d have to pay a difference of $400! I’m telling her she’s not being honest because I’m looking at the flights and she tries to convince me that they have to go through the airline's direct price and I’m like I’m looking at the airline price! Y’all are just trying to get extra money! They very well could have gotten us a ticket within the same range as we originally paid and I would have been fine with the $99 change but to try to scam us $400 plus a change fee is disgusting! I will never book through them again.

BEWARE the flight protection sold by Priceline and I am a VIP., UCOVER flight insurance coverage sold by PRICELINE is nothing but a SCAM!!!! Due to a serious slip my hand and wrist bones were shattered and had extensive surgery. I will also need surgery again in 3 months to remove the plate. I have NO ability to use the hand and in extreme pain. I can not take care of myself with only one hand, no less take care of my 89 year old guest. I requested a refund from the purchased policy Priceline sold me and NO REFUND or even credit towards another flight on UNITED, who was very understanding and not only offered me a refund but full credit towards another flight. PRICELINE FLIGHT COVERAGE is a FRAUD please BEWARE. Have a blessed day!!

I used Priceline to book a stay in at a hotel in a city I was traveling through. Upon arrival I was in line behind two other guests that were demanding refunds because of the conditions of the rooms. After the two guest were done it was time for me to check in. So I kindly asked the guy checking me in if I could view the room before completing my reservation he said sure. On the way to the elevator I could clearly see the reason the other guest weren't happy with their rooms.

Rented a car through Priceline, the shuttle picked us up after three phone calls. It took us down a dark alley to a garage where there was a small counter set up. After waiting in line for an hour, without a word from the two workers. I was finally next in line. This is when I found out that they were requesting another $898 for a rental car. They did not have a car available for the price I had paid. Other victims of this SCAM CAR RENTAL included an elderly woman traveling alone, a family from Australia with two small children, and several other families. They only had 4 cars available, for people willing to pay the $800. The worker was telling a family of seven that they didn't have an suv for them, but wouldn't refund their money either.

It is a rip off. I was booking a package through Booking.com and was redirected to this company. Booked flight, hotel and car in Mexico. It was supposed to save me 50$. Once I got detailed bill flight was 40$ more expensive than the price on separate booking. Car was not available so had to pay 160$ USD for enforced upgrade. Complained to Priceline and they returned only 120$ USD. So in the ends ripped me off 80$. Never again will do packages and cars will book directly with car company that is a local family business- this always worked best for me.

Do not ever call a hotel and allow Priceline to intercept it. Grab your credit card information and charge you before you’ve even had a chance to know what hit you. I thought I was calling the hotel itself. Priceline never said they were Priceline. I only figured that out when I got to the hotel and realized I was paying double price to a third party.

I booked a hotel while on road, needed a place to stay at nearby city. I booked and paid online through Priceline thinking I was going to get a great deal. Checked into the hotel and they asked for a card for “incidental” charges. I don’t travel often and didn’t think much of it. I checked out the next morning and they gave me a receipt, needed to get back on road asap and didn’t look at it. After getting to my destination I was checking my account and noticed I was charged by Priceline as well as by the hotel on my debit card. I contacted Priceline about this and they said they would look into it and get back to me in a few days. Seven days later, no reply and called again.

I will never use Priceline again. I tried to cancel a hotel reservation for 12/21, well in advance, but their customer service was no help. They told me the reservation was non-refundable and then said I should call the hotel myself to negotiate a refund. Why am I using Priceline if they can’t even handle this basic issue? This experience has been beyond frustrating, and it’s clear they don’t prioritize their customers. If you’re considering using Priceline, think twice. I’ll be taking my business elsewhere.

Worst experience ever. You'll be charged for services never provided. Then it's impossible to talk to the right person for a refund. They seem to run you around so you get sick of it. I will never use Priceline again.

I booked a hotel via Priceline while traveling. When I arrived I discovered the hotel was being renovated. The front lobby and office were sealed in plastic and the halls had construction debris and dust. When I checked into my room I discovered the heat did not work. The front desk did not answer my call and when I went back to the front desk no one was there. The next day I attempted to cancel my stay and was told to call back Monday. The hotel never returned my calls or refunded cancelled days. Even though Priceline posts pictures and reviews of hotels they do not protect travellers from false information provided to them. I would not use Priceline again.

I have tried to deactivate my account and remove all data collected for the last 2 weeks and still waiting for account to be deactivated. I have talked with customer service over 9 times regarding this issue and have tried to deactivate from the app to no avail. This is very frustrating. The ability to deactivate my account should not be this time consuming and hard. There should be a place where I can go on my account to deactivate it.

We booked a trip through Priceline to St Augustine in Florida. Due to the e hurricane, we were unable to take the trip. Although the hotel agreed to provide a refund. Priceline has continued to refuse to reimburse us almost $1200. I would avoid using their site!

-5 stars. -1 star. We reserved a car through Priceline for $300 and add a separate car insurance. They told us we had to buy their own insurance. We ended up paying more than a well known company (over $1000}. They did not have the car we ordered and was the only car left. At the time we were at the desk they had 3 desks open all 3 customers where complaining for the same reasons paying 3 time as advertised. I had no choice, bad way to start vacations. How that kind of situation be legal. That the reason they have a sign on the wall "we reserve the right to refuse service to anyone". One salesman at the desk seemed embarrassed of what it was selling by force, 3 customers at same time 3 unsatisfied costumers. Never again, that was a scam. Date of experience: January 11, 2024.

I was very happy with Priceline up until this summer when I purchased tickets to Switzerland for my family to travel in August 2024. The tickets I purchased showed seat reservations included as you can see in the attachment. When I tried reserving the seats the airline wanted payment. I then contacted priceline and the agent transferred me to a supervisor who recommended that I pay for the seat reservation and send in for reimbursement. I followed what the supervisor directed me to do, sent all the documentation, followed up many times and never received reimbursement for the charge that should have been included in the reservation. I travel to Europe numerous times a year. I see that this is not an honest company and would never use them again neither recommend them to family and friends.

I have a Priceline account and I do use them to book rooms as they tend to have the lower rates. However, how they choose to remedy issues with hotels or award you for using them is disappointing. I remember paying a $165 for a double bed suite at a Marriott and when I arrived they checked me into a single room because my room type was unavailable. Not only did she check me into the room without first asking me if I even wanted to downgrade, she also charged my debit card for the room and incidentals, and I had already prepaid online through Priceline. I checked in after midnight and could not book another hotel once I found out that she put me in a single room. I had another adult friend with me that I had no plans on sharing a bed with. Needless to say, we unfortunately had to stay in the room. Although we split the cost for two queen beds, one of us had to sleep on the tiny chaise.

Five Stars! Amazing service and excellent rates. I saw the bad reviews and I had a second thought but decided to book my car with Budget anyway. Rates through Priceline was half of booking.com or Expedia or others. Customer service is responsive and they answer questions. I now booked another car for my son. Excellent experience!

Purchased a hotel stay for one night, when we arrived to the hotel we are told there is no reservation there and that it must be across the street at another hotel. We were tired and exhausted at this time and just wanted a room to rest so we headed across the street. They had our reservation there but it did not show that it was paid. After 2 hours of calling PRICELINE and trying to clear up the situation I had to pay again for a night. It is now 20 days since and I can not get Priceline to reimburse me although I have provided them with copies of my credit card statement showing that there was a second payment. If I could give the -5 I would!!! They are flat out liars and cheaters.

Priceline refuses to refund money when the hotels close not even open. Can’t get into a room. Stay there for two hours and they said it’s my fault because I couldn’t get into the room. The hotel was not there so closed and I’ve still refused to return my money. That is very wrong. I hope they close soon. I hope the whole Priceline goes out of business. And their operators are in the Philippines. They’re not even in American soil. They help ** out because they’re just in the Philippines and they don’t answer no questions. They keep saying, "But it’s your fault. Your fault. Your fault." How’s it? My fault when hotels not even open to check in.

They charge you in fees for EVERYTHING and then cancel your reservation the night before you leave. Our family made a reservation (7 days in advance) for a trip the weekend before Thanksgiving and at 7:24 PM the NIGHT before we leave they send a TEXT canceling. The refund takes 7-10 days to process. Just a scam. If we have to be charged a fee for last minute cancelations so should they. False advertisement.