Priceline Reviews

Priceline is horrible and ruined our trip to St. Petersburg, FL. When I went to pick up our rental car paid via Priceline the rental car car company charged me an additional $323.50 and they stated they charge this fee to anyone who books with Priceline. I contacted Priceline 3 times requesting to speak with a Manager and someone in the U.S. After several hours they told me they can’t help me. The extra $323.50 we paid to the rental car company created a hardship on our trip and ruined our trip as we couldn’t attend any attractions and could only afford to have one meal a day. Stay clear of Priceline so you don’t experience the nightmare I and my family experienced.

If Priceline was the only option available to a destination I desperately wanted to go, I wouldn’t go. You cannot cancel or change anything once you’ve booked. You are immediately charged for your booking. You do not get points if you are a rewards member and book through Priceline.

I booked three rooms at Best Western Freeport Inn through Priceline on June 24 for an August 3–4 stay. Upon arrival at the motel on August 3, the receptionist told me they had only received a reservation for two rooms from Priceline and refused to give me the third room because they were fully booked. She told me to call Priceline to get a refund for the third room. I called Priceline immediately. The representative refused to speak to me—literally giving me the silent treatment. When she finally did speak, she mumbled so much that I couldn’t hear her. I asked to be transferred to someone else who could help, but she refused, saying everyone had the same training as her. After 30 minutes of silence and being placed on hold, I had to hang up.

Last month I booked a package trip through Priceline assuming they were a reliable business. Round trip airline tickets from DFW to Chicago and rental car at O’Hare Chicago. I land at around 11 pm, wait for the car shuttle outside the airport, only to find through the other passengers that the rental car company is out of cars. Called Priceline, who didn’t even know about what is going on. And there I was, with my luggage, completely stranded outside in an unknown place at midnight. I ran over to Enterprise, thank heavens they are a reputable company and fixed me up with a car. It’s been almost a month trying to reimburse the money from Priceline. Sure they’re cheap, but don’t expect any reliability or service from this company.

Priceline, while offering comparative prices on airlines and car rentals, often charge exorbitant taxes and fees. I purchased round trip airline tickets to North Carolina from New Jersey as well as a rental car. Along with over $225 "taxes and fees", they also charged over $35 "convenience fees" for our seat selection in row 31 of the airline, seats that are not charged for from the airline and $14 "convenience fees" over the $35 charge for checked luggage. Their hidden fees are outrageous and inexplicable and I will never use Priceline again. I am also seeking legal restitution due to their lack of transparency.

Very disappointed my plane ticket seats were separated. We sat far away from each other and the car reservation was an extra 800 dollars on a major credit card I didn’t have with me that was not stated. When I called there was no help. Very nerve racking. Do not book with these people.

This trip was the worst experience I have ever had. The ride the seats. I was barely able to sit next to my wife. I had to con the women in to get a seat together. My wife got sick cause of the shaking and up and down we went through. Never again. Oh and we still have to go back home through them.

Agent misrepresented themselves as being from the property. I was not told I was dealing with 3rd party booking site. Charged US funds for a Canadian property. Never again, avoid this site at all cost. STAY AWAY!!!

App is faulty and hard to navigate. Because of this it reset and booked on wrong dates. When I looked for my trip and I had none. But my email let me know. I called asap but they do not care. I HATE THROWING $$ AWAY.

Just go to the websites for flights or hotels. We paid for trip protection so that we could be able to change the flight if needed and found out that they canceled it so we couldn’t reschedule and lost out on so much money. I hate them. It’s not the first time I’ve had issues and I should have known better than to EVER book with them again.

Priceline is a rip off and their credit is not a full credit. I will NEVER use them again. Beware of this fraud from them. They took 200 from me that I couldn’t use for a flight. Took over 4 days and 7 hrs in hold and speaking to them to be able to use the credit to get “approval“ from their department.

They use shady companies like “easirent” for car rentals. It was ANYTHING BUT EASY! They were the most shady company I’ve dealt with! THEY LIED TO ME, AND THEY RIPPED ME OFF! First they didn’t have any cars available for about 15 or so of us, who had reservations. Then, after a long wait, a larger one than we wanted became available, and they CHARGED US FOR THE BIGGER CAR! As a way to compensate, I guess, they said, "Don’t worry about the gas," but then They charged my credit card an additional $80.00 after it was all said and done, and we had even paid for the upsize on the spot!! The guy was like a carne! Looking to rip people off! There are many other companies out there you could use, I suggest you avoid this one!

I am frustrated that I was unable to get a refund after booking something in error. I accidentally booked a hotel in the wrong location - Athens, Georgia, instead of Athens, Greece. Yes, I agreed to the non-refundable terms (thinking that I was booking with Hilton, not Priceline). These mistakes are on me. I should have paid closer attention. I immediately cancelled the reservation (less than five minutes later) after I realized. I called Priceline, and they advised me to obtain the name and title of someone at the hotel to see if I could get a refund. I was unable to get someone from the hotel because the Hilton was closed and undergoing renovations to become a Marriott. I contacted both hotel chains through email, but neither claimed to have access to the reservation.

Worst experience ever! Had a medical emergency (heart attack) on the eve of our departure. We did not make the flight or the hotel reservations. Contacted XCover, Priceline to explain the situation. Sent in documentation, emails, phone calls, but to no avail. Priceline, X cover, always deferred to each other. I was in the hospital the entire time. Showed proof, but still wanted a no show report from hotel and flight. Hotel and flight said you have to deal with Priceline. Just a circle JERK. Never use these crooks for anything! WORST!!!!

If I could give it 0 stars I would. Their custom service absolutely sucks. Thank God to my bank who gave me a refund after I had a medical emergency and couldn't make it to my hotel reservation. Lord knows I was on the phone with them for days, hours at a time with no help. They refuse to do their diligence, even though I called days before my reservation check in date and provided a medical records. Priceline you lost another customer, terrible company to work with. I HIGHLY discourage booking through them unless you want a terrible customer service experience... Oh yeah and their prices aren't any better. You're just better off booking through the hotels directly.

What can only be described as a total failure of service, accountability, and integrity on Priceline’s part. While on a beautiful East Coast vacation, I relied on Priceline to secure a $400+ hotel reservation in Nova Scotia. After driving over 200km to reach the property, I was shocked to be turned away by the hotel staff. Their explanation? "Priceline has been selling rooms for the last 2–3 months that do not exist in our inventory." I was the fifth couple turned away that day alone. The hotel was fully booked, and there was no record whatsoever of my reservation.

I will NEVER use Priceline or Avis again, or recommend them to anyone else! I was assured by Priceline before booking this trip that there would be no additional fee for adding my husband, my legal spouse, as an additional driver, I just needed to add him at the counter. When I picked up the car at the Wichita, Kansas airport, I was informed that since I booked the rental using a third-party service, I would be charged $13 a day for adding him. It’s only free to add a spouse if I book directly through Avis.

I booked a 6 night hotel through Priceline and agreed to their guaranteed price. The hotel charged me more than I agreed to. I called priceline and they asked for documentation, which I sent. After sending documentation 3 times, still no resolve and no communication. They suddenly did not recognize my telephone number or trip number. No human to talk to; just disgraceful. I wish they would have just told me they would not honor my original agreement and NOT waste my time with numerous phone calls and emails, etc. Disgraceful. I Would NEVER recommend priceline.

Horrible experience. They overbook rental cars. Cars that were never available. I got to Next Car and even though I confirmed the availability when I went to pick up the car nothing was available. I lost the insurance money since this has to be cancel separately.

This is by far the worst service with customer service out of Pakistan. They will take your money and not give you a refund. ZERO. I will never give them any money again. I’ve waited over 3 weeks for a refund calling back every SINGLE day

I booked a car rental with Advantage rental car in Orlando. The company was basically a scam. My rental was $150 tax and fees included. When I went to pick up the car the price had changed to $335. When I complained, they canceled the reservation leaving me stranded. On top of that, they still charged me. I contacted Priceline since they had facilitated the rental and got zero help. This rental car company has a ton of reviews (I now know) about this very same issue. Priceline shouldn't send customers to a shady, scam business. Assuming they didn't know about the bait and switch tactics, they should help you resolve it since I am sure they are paid for their service.

Would never recommend for car rental. I showed up to get my car, at Budget and they didn’t have any cars. I called Priceline and after being on the phone for 45 mins they acted like I was lying or at the wrong location. Once they confirmed it was on them I was told that I can book the same dates and same car somewhere else outside of Priceline and Priceline would reimburse me the difference. It’s been crickets from them. I called and am on the phone for over an hour. They keep saying they are “making a ticket” and escalating and someone will call back. No one ever calls. The agents have absolutely NO idea what they are doing. I was on the phone with “Maria” supposedly a supervisor on duty and she was in the wrong reservation for the first 20 mins of our conversation. The agents will argue with you then when it’s pointed out they have no idea what they are doing they get quiet. It’s HORRIBLE!!!

Priceline will be the last one that I use to book anything. It’s easy to book and prices seem to be competitive. It’s when you complain about a service (condition of hotel) that you run into a problem. I’m still trying to get a refund for a night since I had to check out of the hotel due to its condition! Customer service is poor or nonexistent.

Do not use Priceline.com for any reservations! They have very deceptive marketing tactics and deal with very sketchy businesses. I books a rental car with Mex Rent-a-car through Priceline and the words FREE CANCELLATION were on every page when I booked it for tomorrow. Mex Rent-A-Car has never responded to my multiple attempts to contact their customer service and Priceline says the terms say no refunds within 48 hours when their site said FREE CANCELLATION when I booked within 48 hours. I am disputing charge with credit card company.

Priceline should not be allowed to operate. I rented a car at DFW $77 including fees. Rental place Easirent wanted to charge me $153 started adding shuttle fees (energy fees). Shuttle smelled like marihuana, took us to a remote shady location I thought I was being kidnapped. They had a site fee on top of it. Didn’t have the car they promised. Made us waste 2 hrs after traveling internationally. We were exhausted. Terrible awful experience. Easirent guy shady salesman wanting to add fees or threaten to cancel transaction, we ran out of that place. Never coming back to Dallas.

Website quoted $96.00 fee for a hotel but they billed me $119.06. Their customer support was filled with people who barely spoke English. It was difficult to get a human being on the phone, and even harder to get my money back.

Horrible customer service. Refused to help even though their customer person screwed up. No refund, not willing to help with credits. Original phone call in for service, no person name, did NOT ask for my info. Their error all along.

So I am vacationing in Colombia and I had to book a last minute stay at the Hotel Marriot airport. It’s is a beautiful hotel. They also offer a wonderful breakfast. The problem is they try and extort money from you for everything. Now call me an idiot for continuing to stay here. My first trip they charged for the free internet. This was about 8 years ago. I call Priceline and of course they reverse the charge. Few years later they charge tax on the room even though I pay Priceline. Of course I call and they reverse the charges. Let’s fast forward to today. Coal miners in Sogamoso Colombia were protesting so I caught a bus to Bogota.

Such a scam. Paid extra for a Suite but when I got to the hotel, they said that there was no Suite to my name, only the Standard hotel room. I was on hold with customer service for at least an hour in the hotel lobby and still didn’t get the issue resolved.

SCAM-like practices all the way. They don't hesitate to promise you a call back or refund. Yet, you never get any. Running a credit card chargeback now to force my money from this crooked agency. Just face any travel issue like cancellation, delay, flight change or so and you will learn what I'm talking about.

When I got the credit card and booked a room, the price I booked was lower than what I actually got. After talking with Priceline customer service, they told me there was nothing they could do even though they work with and recommended the booking service. Use at your own risk and I've spoken with others who had the same experience. 🤨

I have just lost my Daughter so yes I am a mess. On top of it all I have never rented a car in my entire life. So I picked up my phone and went to Priceline because my daughter always said they are the best, so I booked a car and didn’t realize I fat fingered the dates so that is where it started. I begged them to please fix it but because I booked the cheapest car because I don’t have a lot of money and just trying to my family because I am a mess from my daughter passing away because I needed to pick the car up on the day I guess I said was the drop off date so I lost that money and now have to do it again and I am scrambling to now come up with more money so I can get there. I really just needed someone to have some understanding and just help me. Where is your customer service and maybe even some empathy

Flew into Orlando to pick up a car from Real Car car rental. I booked the car thru Priceline. The shuttle took 30 mins and the person I had to call for pickup was dreadful. That’s the good part. The rental counter was a video screen with a person who spoke broken English. Price quoted by Priceline was around 86$. Right Car wanted 49$ insurance verification fee. After looking at my insurance certificate, they wanted about 20 a day extra because I’m a senior, not sure of all other fees but excluding a toll transponder they added up to about 226 in fees plus the 80 plus dollars I had in a black and white quote.

Priceline and the hotel took advantage of my elderly mother. I have used Priceline quite a bit and never have I heard of a service fee of $100 for a two night stay. I paid for the stay on Priceline. Never had a been so embarrassed after hearing they charged my mother more after her long trip when she showed up. Vendors need to stop adding fees and just add it into an honest upfront price. I am done with Priceline.

Very very worst travel agent. Hidden information regarding fees, etc. Poor customer service keep on sending here and there when it comes to problem solving. Not helpful at all. Extremely frustrating. WISH I COULD GIVE NEGATIVE STARS.

Never going to use it again. Third party booking is a terrible travel option if by chance your travel plans change… You get the run around “talk to the airline/rental car”… “Talk to Priceline”. Their customer service is atrocious

Priceline sold tickets to Frontier Airlines. Frontier changed the name on the reservation and refused to honor it. The name on the original booking, itinerary, and every other place was perfect. Priceline confirmed that the name on the original booking is correct and therefore told me there was nothing they can do. They told me I can purchase new tickets, but of course out of my own money. They will not contact Frontier to resolve the issue, have credit issued, or refund. I am out hundreds of dollars because I booked with Priceline, Frontier made an error, and there is no manner to resolve it. Actually, I wonder if the booking error was Priceline and not Frontier. I don't know.

I will give zero, if I could, Needed to cancel my round trip in April for a family emergency which was done in a single transaction for the same Airline. When I try to book a new trip and the use the credit, noted they separated the past credit in 2 transactions and try to charge $99 twice, even though it was paid in a single transaction for the same airline. Never trust this company.

I will definitely not be using Priceline again. Price line booked my reservation at the Holiday Inn in Florence SC. I was traveling with elderly people and the hotel elevator was out of order for more than a week according to other hotel guest. Blame-Shifting and Lack of Resolution attempts to resolve the situation were met with a frustrating cycle of finger-pointing between IHG and Priceline. No one took responsibility or the initiative to address the problem. This lack of coordination and accountability is unacceptable and reflects poorly on the management practices of both companies.

I've worked hard to identify indiscretions at a hotel thru Priceline.com. We've had issues with both hotel **** Ratings, overcharging and now abject unwillingness to resolve our issues, book travel elsewhere, try...Kayak, Travelocity, Orbitz, Skyscanner, TripAdvisor and save the trouble...

Let me start out by saying, I was really disappointed in the service. The supervisor I spoke with, was the absolute worst. I called to complain about the inhabitable room I was given by the Days In North Augusta, and the Priceline supervisor pretty much dismissed my claim. He called the front desk and because they claimed I had been upgraded, there was nothing Priceline was willing to do. The A/C unit leaked water under the floor tile from the door to the bathroom, so when I walked you could hear the water squish. The tub looked like Scabbies ground zero. Mold along the walls and baseboard from the water leaking, and cigarette burns in the sheets. Please see the pictures I am posting.

Accidentally booked a hotel when intending to book on 8/29. It defaulted to 7/29, the current date. I called to cancel immediately within the hour of booking and they wouldn't refund. Horrible service.

I returned my rental car 2 days early, a month later I still didn't get my refund. Priceline tells me Alamo hasn't confirmed the early return. I called Alamo customer service and they have it on record that I did return it 2 days early. One big headache!!!! Never use them.

This company “Routes Car Rental” advertises thru Priceline is a fraud. In Houston TX they uses 24 Hrs Hotels Shuttles to Pick up their customers. I paid for the rental plus full cover insurance and they still wanted all my info plus deposit and they don't have cars to rent like they advertise. Please be very careful with them!!

PRICELINE.COM INSURANCE SCAM ALERT – BEWARE OF COVER GENIUS/XCOVER TRAVEL INSURANCE. Cover Genius (address: 11 W 42nd St, 30th Floor, New York, NY 10036) is offering what appears to be fraudulent travel insurance coverage through its brand Xcover. I purchased a policy through a trusted travel platform (Priceline) expecting legitimate coverage. What I got instead was a nonexistent service with no way to file a claim, no working phone numbers, no functioning website links, and zero customer support. When I had to cancel my trip due to a medical emergency on the day of departure, I attempted to submit a claim and was met with a dead end at every turn:

I was overcharged on a rental and their customer service based in China was hard to understand and basically made it impossible to get a refund. I gave up after about 15 different calls and providing documentation, they rejected because it didn't give the currency. Provided a letter from the bank. No help. Their tactic is to frustrate you till you give up. And it works. Was not worth my time anymore.

Let me share my recent experience, which turned out to be a nightmare. About a month ago, I booked a hotel through Priceline, excitedly planning a trip with my family. We arrived at the hotel, only to be met with the disappointing news that they had overbooked. My heart sank as they explained that they had given my room away, and the only option left was a cramped room with just one bed for me and husband and all my children.

I’ve used Priceline in the past and I do believe they give you pretty good deals. However on this last trip they were a bit misleading. I know better than to book a car rental off site. I've learned that lesson in the past by waiting for a shuttle for 45 minutes in the dead summer in Florida. But so on this one trip while booking it said ‘Fox rent a car’ southwest Florida airport. So I assumed the car was at the airport. Well it wasn’t. It was off site. So again had to wait 45 mins for a shuttle. I will be leaving a review for fox as well. I wanted Priceline to know that they were not as honest. It usually says while booking ‘at airport’ or ‘off site’. I would literally have to check the address of fox or the airport to know where they were exactly. I mean who does that. So you can say it was my fault for not checking thoroughly. But even with that said, it also didn’t say off site.

Don’t rent cars from Priceline. They show you deals, but don’t mention how much the deposit will be and once you get there and your money is gone off the card they can’t give you a refund until the next day. They left me stuck out plus their taxes and fees is sky high after the fact, so I did the day you’re not winning.. I'm currently at platinum memory Priceline, but I’m switching to Expedia or Priceline lies that bad business stay away or they can offer a 10% discount that you get anyways.

I booked a large SUV rental through Priceline. I was taking four teammates on a trip. Each with their own luggage. I also had several additional gear items. I got an email confirmation, and everything seemed to be good to go. I arrived on time to pick up the vehicle and was told they didn't have the large vehicle I chose or anything similar. I called Priceline's 800 number, spoke with their customer service rep and was told that all I can do is cancel my reservation. They made no attempts to reroute me to a different rental company or offer me an alternative deal on two smaller vehicles. The vehicle rental company was bad, but Priceline was worse for leaving me stranded. It's a numbers game for them. They don't care about their customers. They care about volume sales. They ignore the ones they lose and profit from the ones that make it. I'll never use them again!

I booked a hotel through Priceline using my American Express card, and my card was immediately charged. However, I never received a hotel confirmation. After waiting on hold for over 30 minutes, I finally spoke to someone at Priceline who told me the hotel had rejected the reservation. That was it—no apology, no help, no offer to rebook or make it right. Just, “Sorry, you’re out of luck.” This is completely unacceptable. They charged my card, failed to deliver the service, and took no responsibility whatsoever. I will never use Priceline again and strongly urge others to think twice before trusting them with your travel plans.

I made the mistake of booking my flight too soon and it's costing me a lot more than it would have if I would have waited one day. I'll be stuck in the back of the plane and I'm claustrophobic but had to do that to be able to squeeze out what little I could for my flight. My 88-year-old father is not doing well right now and I need to get there. Trying to call customer service is a nightmare! The call gets dropped before any human being ever picks up.

I booked our flights from the USA to Dublin back in January 2025 through Priceline on British Airways, and my flight is in 9 days. I have not heard a peep from either company since then about my flight itinerary, well actually Priceline today at 9:25am confirmed my flight (the one that I booked). I got an email from British airways today about upgrades and went to check them out...luckily I had done this... I saw that my flight to and from had been changed, not just the times but the days as well, so that meant that our return flight, out of Dublin, was one we could no longer catch since we would be in London at the time. Does not matter much, but side-note when the flight was rebooked the layover between flights was only 5 minutes which is not enough time! I called British Airways first and they said that since I booked through Priceline and Priceline had been the ones who changed the flights they could not help me.

This is the worst piece of ** company, I am on the phone over an hour to get my credits for another flight. Plus, customer service is actually trying to get me to pay more money even though the flights were less and then he is trying to backpedal, kept me on hold for another 15 mins to tell me he actually owes me money. Then he transfers me to another department to finalize the transaction and now been holding for another 35 minutes plus and still on hold while I am writing this review. People, please don’t use Priceline, it’s terrible service and getting your money back is a disaster.

What a freaking joke. You guys don’t even deserve 1 star from me. Booked a rental car from you to drive back to TC from GA due to the flight cancellation. Everything was confirmed and good to go after checking in online. We came to the airport to pick up and they said no car available for us. They blamed on the system errors. We had to stay for an extra night at GA. After getting back home and take care of our business issues caused by the delayed. We contacted them to ask for a refund and they said they don’t have an option to issue a refund due to the 72 hrs windows had passed. Are you guys kidding me? Wow. I strongly recommend everyone to reconsider if you want to do business with this company.

I will never use Priceline again! I reserved the motel for 2 nights... I was told one price went to the motel and when I got to the motel, one night was $67 and the other night was $98.. Look not to mention that when my credit card got ran, there was an extra $50 charge tacked onto it and priceline when I called them transfer me to Booking.com. Say that they handle all the motels for them.. the customer service at booking.com. Told me they have nothing to do with that..

They booked the wrong hotel and gave me the run around about canceling it because it was same day even though we clearly booked the right one so we were double booked in a hotel. Then they booked us a car rental at an off-site car rental that charged us $75 a day for insurance that we already had with our insurance company with no way to opt out (on top of the money we paid Priceline). Here we are stuck miles from the airport so it was pay the extra $475 or be stuck.

I have been a customer for Priceline for quite long time, and became a VIP Gold Member. However, this trip I had from LAX to Austin TX, from the start to end was nightmares. Flight The Most Scam Airlines, Spirit, that has no value for their customers, is listed on priceline, and I recommend that Priceline shouldn’t listed this airlines on their website. Or they should clearly let their customer to be aware in certain scam behavior of the Sprit Airlines. This Airlines will make you rebook your tickets for additional $99.00 for domestic flights if you there 30 minutes before the flight and don’t let you go through TSA. 2nd Priceline shouldn’t encourage by saying the most booked hotel, such as hotel Rodeo INN, Austin Georgetown, which is way below the standard specialty for family travelers, advertised with such greatest picture and trick and leave their valued customer with such terrible experience.

This is the most horrible, insensitive, UNSAFE (car and hotel), scamming and fraudulent company that needs to be investigated. The hotel had no running water, the car rental was highly unprofessional and when you make Priceline aware, they do nothing. I believe they work in conjunction with the merchants that take advantage of travelers.

Priceline took 450 from me and I can’t even get on the flight! They refuse to refund any money after not telling me I can’t even board the flight. I do not recommend using them in any way, shape or form!

We tried Priceline for our hotel. We made a mistake and booked for the wrong day, but immediately called Priceline to tell them what we did and they said they will still help us as long as we contact the hotel. We did and they were very accommodating, and was able to switch the days. When we got to the hotel they said they saved the room for us but Priceline wasn’t going to pay. When we called Priceline, they said that they weren’t going to help us because we cancelled and they wouldn’t give us a refund. Which was incorrect, we wanted to switch the days, NOT cancel. They then said that the only way to fix the issue was to cancel, but they wouldn’t give us a refund. We told them the information is incorrect and they were supposed to switch the days and we would pay the difference.

I booked my hotel through Priceline and the price I paid already included all the amounts and fees. When I arrived, the hotel told me that Priceline did not pay them for those fees, and I was charged an additional $50 per night on top of what I had already paid. This is not the first complaint I have seen about the same issue. After researching, I found many other customers with the exact same problem. Priceline is taking the payment but not covering what they promised in the booking. I feel completely scammed by Priceline. They advertise one total price, you pay it, and then the hotel charges you again. Priceline has not helped me get my money back. Be very careful using Priceline. I will never book through them again.

What a nightmare. I booked a flight through Priceline and bundled a car rental. When selecting my flight I picked my time of departure for an 8 a.m flight. I was given only one option for a car rental place that apparently doesn't open until 6 a.m which is off site from the airport. I now have to pay for an Uber to get to the airport and rush to hopefully make a flight. I called to complain regarding the inconvenience this has now caused me on my trip. When you're given a service by a travel agency company you would think that they would give you flight times and rental services that would coordinate an efficient time management for you. That is the entire point of using a service like this. They claim their systems don't work like that. How does that even make sense that you would bundle a flight and a car rental service that doesn't open in a timely manner for drop off.

Price Line Buyer Beware Warning!! My coworker passed away unfortunately. I made reservations unknowingly through Priceline in June. I realized what I had done when they charged me $60 of over the hotel room fee. I called to cancel within my cancellation period and booked my room directly through the hotel for exactly $107. Price Line immediately refunded taxes of $59.02 but not the $107 room charge. This was June 25, 2025. Here I am July 24, 2025. Priceline has stopped communicating with me stating they submitted service ticket for refund but they told my credit card dispute I wasn’t eligible for the refund on my dispute!? What??? You can refund my taxes but not my room charge? I will post everywhere I can to help others not get caught up in this overseas support company that cares nothing about you. Yes it’s only $107 but if I reach enough people it will cost them even more!

I booked a rental car through Priceline for a weekend trip. I show up at the counter and the woman tells me I can’t take the car out of state. Out of state? What is this, North Korea? Nowhere in the rental agreement did it say, “By the way, this car is on parole and can't leave the state.” So now I have to book another rental car and pay five times as much. Great. Cool. Everything's fine. I'm totally fine. My eye starts twitching a little, but I'm mostly under control. I end up having to take a bus...A BUS...to another location like a character in a depression-era novel. I get into a long line and wait two hours. One guy in front of me tried rent a car with an expired license like it was totally normal and then wouldn't leave the counter. The eye twitch is now getting stronger...

Worst experience ever! Rented a car for a trip to Europe starting in Switzerland, through Priceline. The car rental company was called Priceless. We reserved a Mercedes class a vehicle and what they gave us was a compact Ford SUV with multiple cosmetic imperfections. We prepaid ahead of time for the week car rental so we were locked into this rental as cancellations were not permitted. When we protested about the Ford not being a Mercedes we were told that their company considers a Mercedes and Ford to be in the same class 🤔

Similar to other experiences, Priceline refund process is the worst. As a consumer, you have options—I’d go with someone else and in the future I will. I’ve literally delete the app. I rented a car through Priceline for an event I needed to attend. I was on a very tight timeline. When I landed I was informed that although I had a reservation—no cars were available—no upgrades/nothing. The rental car company “$”, was worthless to say the least. This forced a rental from another company, at the last minute, at double the cost. Kudos to National. After calling and getting a grasp of the documentation needed for reimbursement I provided this to them promptly and was assured a quick turnaround. While I received a refund for the original cost, I did not get reimbursement of the difference. Which is policy if this happens.

What an absolute nightmare it has been dealing with Priceline. Three months later and still no resolution. Long story short, we stayed at RIU Punta Cana in May! The staff entered our room when we weren't there and stole credit cards and cash nightly. WE informed the hotel but of course they didn't care and told us we need to resolve this issue with Priceline. We have tried to make a police report but apparently it is not allowed in DR because that has been another nightmare. We simply have been asking for our money back for the portion of the hotel and 3 months later still nothing. This has been the most infuriating, painful and disappointing experience ever. Go to another site for your bookings. Priceline does not care about you and are the most unorganized site in existence. They are not there to help you just to take your money. So sad.

They are stealing the money for the client. They're selling you product, they never show up in the receiver. They charged me $32. Extra for day for a rental car insurance. When the moment I went to pick up the car, the insurance never appears. I need to pay double insurance. They're really, really a disaster. They need to close this company.

It has been 3 years now that Priceline company hasn’t returned my refund, I have called over 30x and spoke to several customer service agents. According to them they sent my refund, and it was a lie, I sent my bank statements to them and up to now, I don't have my money. This is a scam company…

Priceline rented me a car from Europcar in Italy. Europcar is the only thing rental agency where international driver's license is mandatory. Nowhere in my contract did it say we needed international DL. I had to pay twice as much from a walk up rental and waste hours of vacation time. All Priceline had to say about this is sorry we can give you a refund from Europcar.

Beware…I have been a long time customer of Priceline. Recently they had a breach in their system because someone booked a reservation in a different country and was able to fully executed without my authorization. I attempted to contact Priceline and the bank, and Priceline actually told my bank that I did make the reservation absolutely ridiculous BEWARE as your information is not safe and do not save your payment information on the Priceline system.

Alamo Rent A Car Rental through Priceline. They provide no customer service. Any options they provided was to reserve a car through another car rental agency and be charged again. No Refund just start all over again after being inconvenienced by Alamo Rent A Car at Atlanta Airport. Priceline did absolutely nothing to try to correct the matter and make sure their customer was provide with the service they had paid for!!!

If I can give minus zero I would. Made reservations tonight online for a trip with my family. Priceline DID NOT indicate Alaska Airlines was on hard stop and grounded all planes and instead they took 1900 from my account then made me call to fight to get refund. They are the WORST. To make reservations knowing an airline is on hard no fly and take money anyways- save your money and the HEADACHE!!!

I recently booked a full itinerary (flight + hotel + car) through this website and selected car insurance during the booking process. However, after a minor car collision, I contacted customer service only to be told that the insurance was never added to my reservation. This was extremely frustrating because I clearly remember choosing insurance during checkout. Customer support was unhelpful and simply said that "the insurance didn’t go through." Now I’m stuck covering the damage costs myself. What’s the point of offering bundled bookings if the platform can’t reliably process all the selected options? This experience has left me very disappointed. I would advise others to double-check every detail and not rely on the system to work as expected. Honestly, one of the worst booking experiences I’ve had.

Booked a room at Caribbean resort myrtle beach. Hotel pictures looked great. We got there and was put in their sister hotel the Jamaican which was not the pictures they advertised - a small 4 story hotel down the street from main hotel. Very disappointed in Priceline false advertising.

Booked a room through Priceline. Home2 by Hilton in Greensboro, NC. My husband who is 100% service connected Vet Marine in a State full of Marine bases. He has a service animal and they wanted to charge him $75.00 on top of the 165.00 for the room. Now Priceline is saying nope no refund and Home2 says nope no refund. Do these CEOs not make enough that they need to take money from those who don't have enough, those who have service needs. We need to stop giving to these companies, and take back our money.

The customer service representatives for Priceline are incompetent. Priceline erroneously canceled one of my hotel bookings, thus resulting in me having to re-book my reservation for an additional $35. When I called, instead of making it right, the CSR just hung up. I tried 4 times. In addition to that, I booked a refundable hotel reservation, and there was an error on the reservation plan as day, and Priceline wouldn't acknowledge the apparent mistake. I wanted to extend my trip and book a bigger room. Be careful when using Priceline.

Priceline is such a scam of a website. List one price, go to their partnered vendor to pick up said rental and be charged another astronomical amount on top of the Priceline reservation that covers nothing. Customer service with Priceline is non existent, they don’t care at all. Not helpful to resolve or explain anything. Save your money and book elsewhere. You’ll save yourself the headache and hassle than dealing with these losers. If I could give a zero star rating I would.

This was the absolute WORST experience I have ever had while traveling. I made our reservations (flight, car, & hotel) through Priceline in February. I got married in April (spur of the moment) and it has been nothing but a sh*tshow since. It took a month and a half to FINALLY get an employee to help with my name change, this being after they told me multiple times that American Airlines had to do it and AA told me Priceline had to do it. There was a surprise $200 bill waiting for us at the car rental counter and they wouldn’t let me pick it up under my name, despite having my marriage certificate as proof AND having a Real ID in my married name. Never again.

When I booked my stay at the Tropicana in Atlantic City the booking said it included all expenses. That was a lie. That's the best I can explain it. No reason to use them when you pay more than what stated

Priceline is the most fake / scam website and their staff / customers care is a joke. We booked thru them on our eastern trip To Canada and by mistake booked a different holiday inn Bedford instead of darmouth. It was a family function. We called them 2 days prior to move our booking or cancel it. The policy stated to charge 1 night before 24 hrs which we called them in the window and to refund the rest. They don’t honour their policies, didn’t refund us anything, gave us stress and a runaround of 14 hrs. No one called us back As promised / no one followed on our complaint and their supervisor Pamela was a joke. Never ever using Priceline again. Either book directly or use Expedia. They are professionals. Shame on Priceline to scam clients. They are all about taking your money and 0 customer satisfaction or care. They should close down their business.

My husband and I booked a room at Embassy Suites in Louisville Kentucky in March 2025. I thought we were booking directly through the hotel on the hotel website, but actually it went through Priceline. We made a non refundable reservation, stupid us. 5 days before we were to travel from Arkansas to Kentucky there was life threatening weather with floods and tornadoes. We tried to cancel the reservation and get a refund but it never happened. We tried to dispute the charge on the credit card but still could not get a refund even after the hotel agreed to refund our money. Don't ever use Priceline and never ever make a non refundable reservation. We are out $1300.00.

I was trying to book a room for june 26th till the 27th and had those dates in there. Booked the hotel and received a message saying my trip was confirmed for 3 days from now. I immediately contacted Priceline to say wrong dates. They spun me around speaking to different agents for about a week and did not help me at all. Would not change my dates or refund me. After being a good customer for years.

TRASH. I booked an entire vacation package through them. DO NOT DO THIS. They have a 0% common sense customer service base. Booked plane, rental car, and hotel through them. Not only did they screw up in setting up the flights, when I contacted them on travel day as the flight leaving BWI was non-existent. They attempted to ask for an additional $1000 for 2 plane tickets to FL and the person had the nerve to say, this is the price when I book at the last minute even though it was their mistake and they don't pay attention. I found the same flight that they tried to sell me the 2 tickets for $1000, for only $500 for the pair. They attempted to get 100% profit out of me. Then they had to modify the time of arrival. Then original flight that they claimed to have purchased would have had me arriving at 11:30 am. The new flight has me arriving at 10:00 pm.

The worst decision to book hotels via Priceline.com. Never ever in my life I will use this website again! I booked the hotel in Glenview, IL. After arrival to the hotel I have been told by the clerk that they had never received my reservation! He showed me all the reservations during that day and mine was not there. I ended up paying twice for the room. What about priceline? Nothing at all, they have "created" an issue and two year have been telling me that their decision is still pending. They asked me to email them the proof of my reservation 3 times!

Company made an unauthorized charge admitted that they made the unauthorized charge and then Mike ** the manager escalations tried to cover it up saying that they didn't. I have spoken to the VP of Priceline and she admitted that there is a glitch in their system and that it happens a lot but they won't fix it. I will be taking them to court since Mike ** refuses to take ownership and wants to act like his company can walk all over the customers. I have contacted major airlines, news networks and many more about Priceline and Mike **. They have issued a refund but now Mike ** is saying it was a mistake to issue the refund since they were not at fault and that I did not deserve a refund.

We recently booked a trip with Priceline which booked our flight through Air Canada from Columbus, OH to Dubai, with layovers in Toronto and Rome. What should have been an exciting family trip turned into a nightmare filled with stress, poor service, and a complete lack of accountability from Air Canada. After landing in Rome, we missed our connecting flight to Dubai. The Rome airport could not assist us, as they do not have an Air Canada representative on site. We had no choice but to call Air Canada’s customer service line. After extremely long hold times, we finally reached an agent who rebooked us on a new Emirates flight to Dubai. We were reassured that our four checked luggage would be transferred to the new flight without issue.

Priceline is NOT a trustworthy company to rent cars. I booked a rental car in March through Priceline's website for a four day stay in Arizona for May. Priceline charged me $183.00 right away on my credit card. The affiliated company that Priceline represented was Easirent. Upon arrival in Arizona, Easirent also charges you for rental, insurance, deposit and daily surcharges. The total ended up over $500 for a four day rental. The rental car I received was faulty. Four flat tires, service engine soon light flashing and oil change due.

Priceline doesn’t disclosed the appropriate information. I had booked a room in Tokyo bay Maihama for 4 people. When I got to the hotel they stated it was for 3 people and charged me $187 more for the 4 person (child). I initially had put for 4 people and thought I got a deal. Wrong make sure to check the room max person because Priceline will let you book it even though it’s not the correct number of people.

I booked a room through Priceline at the Palace Derossi in Trogir Croatia, July 12–13 for one night in a Standard Room for my wife and I. All branding for the hotel booking was on Priceline.com (see photos) yet I later found that the room was booked by their partner company Agoda. The room was misrepresented on Priceline, It said that free breakfast was included. When I arrived the proprietor said that the room was booked via Priceline, but that it did not come with the free breakfast—a $28 value. If you review the images it attached, you'll see that Priceline clearly advertises free breakfast and that all room types display this.

Beware of Priceline’s nonrefundable reservation policies. They do not clearly explain what the nonrefundable policy is, they disguise a 24 hour cancellation policy. Their customer service wait times are almost impossible to get through to a human being. I tried to cancel a hotel reservation six weeks out and they were uncooperative. Always stating their lengthy terms and conditions. Suddenly, you need lawyers to book reservations with Priceline to understand their terms and policies. They disguise it, so it is difficult to read and understand on their website.

The supervisor was very rude, no help at all agent, never informed me that I can change my boyfriend last name after couple days, just directly told me to cancelled my flight and rebooked again. Never got my refund back. Now the same flight I had before is now up to $1,000 dollars which I'm not paying for. Nothing was helped from that situation. I will never do business with Priceline ever again. I will actually inform my family and friends about this customer to stay far away from them. Don’t do business with them at all.

I booked a hotel room for Jul 5 – Jul 6 2025 on the same day. Received confirmation via email at 330pm. I arrived at the hotel at 1130pm. The hotel said they had received an email about my booking but Priceline had failed to send payment for the booking in their hotel system and they suggested I call Priceline. I called the first agent, they told me it would be fixed. The hotel agent said it wasn't, they had not received payment. He called the hotel owner who gave him the Priceline credit card sent for payment. The credit card payment was denied so I needed to call Priceline again. The second agent hung up on me - no call back. The third agent had me and the hotel agent on the call, argued with him a bit and told me it was resolved. The hotel agent said it wasn't resolved, he could not give me the room at the price agreed by Priceline because they had not received payment from Priceline.

Terrible. All I needed to do was change my check-in date, and I was told repeatedly that that was impossible without canceling the reservation and booking a new one. Problem was that the hotel where I had the reservation was completely sold out, so it would not be possible to book a new reservation. Absolutely asinine that they could not simply change my check-in date. Total scam. Took my money from the first night because I could not change my check-in date. I will not use Priceline again.

So I am very disappointed in Priceline being that I have been a customer for quite a few years and depend on Priceline for good deals because I travel quite a bit on my most recent travel experience. I ran into an issue with a hotel that was unsafe. I presented the issue to a live representative where I was told that nothing could be done about it And not only that they did nothing to assure me that this would never happen again in the future, I was told to deal with it and to move on I spent quite a ton of money using the Priceline app and that will not happen again.

Halfway through my 6 hour drive I was told the hotel would not honor my late check in, that had been booked for almost 2 weeks, and I was not getting a refund. So I arrived at my destination, 6 hours away from home at 11pm at night with no room for myself, my 3 daughters and my 7 month old granddaughter and out $350. Never using this site again!!!

I found a rate for flight and rental car online but was having an issue completing booking- the website was saying the fare I selected was no longer available and to choose a different option. I started my search over but was presented the same option so I figured it must be an update or cache issue on my browser. Fast forward nearly 24 hours and I resume my search on a different device; the same fare is still showing but will not allow me to book. I called customer support for assistance with booking. They said that the rate had, "just sold out" and sometimes their site takes 3-4 hours to update. Their only solution was to book me an itinerary that was 2x the original trip. Classic bait and switch move.

I recently booked a flight and hotel to Las Vegas for a gymnastics competition. I bought the XCOVER.com travel insurance for flight cancellation and interruption. My return flight was delayed 24 hours due to inclement weather. The XCover policy stated that interruptions greater then 12 hours is covered. However, when I file a claim it was denied since the policy did not state they would cover the additional hotel and meals. I then called Priceline customer care and explained the issue. The rep said they that could not do anything to help. Please note that the travel insurance was an option on Priceline.

If I could give a zero, I would. Priceline canceled our reservation nine months ago without notifying us. They claimed there was a dispute with the charges which was not the case. At that time, my husband called American Express to check on the charges because he didn't realize we would be charged immediately. It was cleared up that day. AE sent the money to Priceline. Priceline never notified us that the reservation was canceled and never returned the money. So we were stuck with no reservation and no money and no apologies. Even in their system to this day, Priceline's system said there was a reservation until they looked further. Will NEVER use them again. FYI, they partner with Reservation Desk. I'll never use Reservation Desk either.

I will never use Priceline again. They put us in a hotel that was supposed to have WiFi, there was no WiFi. Added fees that were unexpected at the hotel, mold in the shower and no fan in the bathroom, knobs falling off the bath tub, we paid for insurance for our trip, and Priceline did nothing to help, told us we were not able to transfer to a new hotel.

Hi team, hope this finds you well! I have booked a flight reservation via Priceline.com in March, 2025. The trip number is: **. On 6/16/2025 before my departure, I noticed that my name was wrongly spelled in Emirates airline even though my name is correct displayed in ticket agent - Priceline. That means I input my name correctly into Priceline but Priceline input my name as (Zhengbing **) to Emirates airline wrongly. You can find the attached snapshots.

If I could give negative ⭐️'s I would. I booked a room in Houston. Check in at 3pm. Online said it was pet friendly. I looked up rooms dedicated to that I have a service dog. I get to the room at 330 to check in and they do not accept animals of any kind. I called Priceline and got an automated system saying my card was declined when trying to inquire about my booking. Called my bank, they said my account was charged. Called priceline back, finally got a representative. Explained what was happening and in hold for about an hour was transferred to a supervisor. I was told there's nothing they could do but refund me. Which would of been fine on a normal day but I didn't have money to oij another room.

If I could give them a zero star I would. I've been calling them on a situation for 4 plus months now. I was charged for an adult hotel. When clearly on their website it said children under 12 years old are 50% off. I was charged for four adults when in fact I had three adults and one child. I've been trying to get my refund for the past four plus months. Every time I call someone they say that it gets escalated to their supervisor. I have yet to get my refund and I have yet to hear from the supervisor a call or an email do not book with priceline.com. They are thieves. I would not recommend this company to anyone. Just book directly through the hotel.

We booked a five-star hotel in Washington, DC, during July of 2025. Upon our arrival, we were informed that we'd be charged a $35 daily amenity fee. When we checked out, that amenity fee was, indeed, charged to our credit card along with a $5-and-change room tax per day. I reviewed Priceline booking page for this hotel and our itinerary for the fine print about this amenity fee. Only after reviewing the itinerary and specifically looking for the info did I notice this statement: "This hotel charges an additional $173.95. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees." Nonethless, I still call this out as BS because this statement is not presented during the booking process.

Stayed at Hyatt Centric downtown Minneapolis on May 20th, 2025. I had booked 3 rooms (us and our kids). Upon checkout, we were charged for one of our rooms. They stated it was because they had not been paid by the third party booking (Agoda) and I would have to ask for refund from them or contact them to get it straightened out. I booked thru Priceline. I have been trying since May 21st (it is now July 10, 2025), with no luck to get my refund for a room I paid for twice.

Never ever again will I do business with Priceline. I was not aware and you have to read the fine print that they do business with 3rd parties. So when you have a problem and it was not specifically with Priceline, it was with a 3rd party & good luck with that. I spent over 3 hrs on the phone with being transferred back & forth and being hung up on at least twice & kept on hold by one rep for 28 mins before I was hung up on & she did not call me back like she said she would if we were disconnected. Numerous times I asked for a supervisor or manager and I was refused. One star for the one person who helped me at the 3rd party company.

I booked a rental car through Priceline, for a Budget rental at the airport. They wouldn't take my Visa debit card at the Budget, and told me my money would have to be refunded from Priceline. I contacted Priceline online and told them what happened, and was immediately told my booking was non refundable, and to have a nice day...They stole $300+ from me for nothing. Beware, just rent through the rental company themselves, had no problem with Enterprise, which was also cheaper...

Do NOT book anything with this company anymore!!! I have spent over $50k with them over the last 9 years....flights, hotels, cars...a bunch. Last night, over $27.99...they left me hanging on a hotel room at a 4 star Hilton! They never pushed the reservation to them.. I go to check in and no reservation... Priceline charged my card. Then I had to pay the rack hotel rate. Priceline elected to to cancel the reservation...leaving me out $27.99. My $50k over the last decade wasn't good enough. Am a platinum member. Hope you enjoy the $27.99 Priceline. Going to book Expedia from now on! Goodbye. Just deleted the app!

This review deserves a -5. We flew to FL for July 4th. Flights went well and picked up our car rental. Drove to the resort on the beach where we had reserved a gulf view room only to be told there was no reservation for us and the reservation confirmation number in our email did not exist with this resort. When we called Priceline there was over an hour wait time and the recording told us that they would call us back. All this time, we were sitting in the rental with a/c blasting due to the summer heat. We spent the whole day on the phone with priceline after landing in FL at 10 am. Even the resort said this is a very bad situation as we are sold out. Infact the whole area was sold out!! It was a holiday weekend and we even had trouble finding a hotel inland. I was starting to think we would be staying in our car rental! We FINALLY got a hotel 4 miles inland from our original resort hotel and checked in at 5pm!

I purchased a trip with travel protection. I needed to change the dates due to an emergency. And I was told that trip protection does not apply. I asked them to read what does apply. They could not scam. Scam scam scam.

Horrible service. Do not recommend. It changed the date for my reservation then wouldn’t let me change or get a refund even though I won’t be able to stay there. They will steal your money. Go somewhere else to find accommodation. Customer service is AWFUL.

I suggest ever to get Priceline. I book a hotel and there was emergency 🚨 that happened two days before and they won’t help you with anything. I tried getting my refund back or accommodate for another day to use my money at the same hotel and they will still not give it to me and I did call more than 24 hours to cancel or do anything so I won’t lose my money. They are not helpful or give a damn. Will ever get it Priceline ever again.

Priceline's Car rental damage coverage is fake and they are cheating customers. Actual car rental companies are not accepting these insurance but these people are cheating customers. Avoid booking with Priceline

I would give them a zero (0) is it away a choice. I had a reservation today and the representative canceled the reservation when all she needed to do was to take off the under 25 year old driver. She mistakenly canceled the whole reservation and we did not get a car 😂😞.

Priceline has the worst customer service. Their business model is based on scamming people. We made a mistake of booking hotel and flight reservation thru Priceline. When we found out that the hotel room is not that whey advertised, we decided to cancel the hotel reservation but Priceline would not refund our money by playing dumb telephone game. Every time we called their customer service they would put us on hold for at least 1 hour and then the line would just got disconnected. It has been more than couple months now and we still have not received our refund nor proper response from their customer service.

I was charged by Double Tree in Eatontown NJ, for a room I never stayed in, disputed the charges, they still charged my credit card. Never gave me the day I wanted. Priceline is just as guilty. Screen who these hotel chain owners are and who they hire, complete crooks. Hard earned money not ripping off others to get it, it will be the last you’ll get from me. I will never book with anything knowingly affiliated with Double Tree hotels or Priceline. Public beware of of this hotel in Eatontown & the people who run them.

My wife booked a room at the Wyndham San Diego Bay side on or about June 23rd for three nights from 6/23-26th. She wanted a bay side room and was told skyline Bayview. She specifically asked if the room faced the bay and was told YES. Upon arrival, this was not the case and we had to pay an additional $297.47 in upgrade fees to overcome the deception put upon us by the dishonest people at Priceline. When we brought this deception to the attention of the people at Priceline, our complaints were ignored by them. We will never do business with this company again and furthermore, we will do everything we can to bring this unethical business practice to all who will listen.

The Department of Defense should immediately revoke its contract with Priceline. The company engages in deceptive pricing practices and operates outside the legal standards that airlines are required to follow. As a result, hidden fees are being unfairly passed on to our military members and veterans who use the Armed Forces Travel site—an initiative sponsored and run by Priceline.

I’m a Platinum VIP customer with Priceline. Every year, I book 30+ room nights, 8+ return flights, and over 10 rental cars – totaling $30,000+ in spend. You’d think that would earn some respect or reliable service. Instead, I’ve experienced the worst customer service and outright billing scams that rival shady internet fraud.

I booked through Priceline for a car rental that was non-refundable. I missed my flight through many cancellations and did not get to go on vacation because of the cancellations. It was not my fault and it was non-refundable but they were fair and refunded my money back anyway. I will always use this company for future use because they are customer-friendly and care about their customers. I’d give them 6 stars if it were available. I just booked again. I will always use Priceline because they care about their customers!! Awesome Company!!!

Very unhelpful and unreliable. Purchased a reservation to a hotel in San Antonio only to realize the dates weren’t correct. I received no help from customer service in regards to trying to correct the dates, or even cancel the reservation so I could rebook the correct dates. Instead I was passed around to 3 different people who instead told me to contact the hotel itself. The hotel was unable to assist as the reservation was from Priceline. I then had to book a second reservation through the hotel’s website, and was also stuck with the Priceline bill. Tried calling them again only to be put on hold for half an hour and could never get into contact with a single person. I never attended that reservation, and I was stuck with the bill. Thanks for the amazing customer support, y’all really know how to run a business. Never purchasing from you again.

Horrible company. I booked a trip to say goodbye to my dying family member. Unfortunately, between when I booked and the flight, she took a horrible turn and I wasn't going to get there in time. I paid for insurance but their insurance only works until 2 days before the trip. They were no help. I was on the phone with them for over a hour just to hear policy is 2 days before, it doesn't matter why. Despicable company.

Bad customer service and they really don't have no deals. If you really go on the main site would be best to do, same price or even a better price. When you book with Priceline and you're overseas, you have no way to contact them. So if you wanted to stay another night, you wouldn't be able to or even if you're not feeling good and want to leave early like the situation I was in, I was in terrible pain, I tried to contact Priceline, it was no way for to contact them and I flew with Jetblue. Jetblue since I booked through a 3rd party, I can't book another flight or change it. I would have to contact Priceline. I can't contact Priceline until I got to my house. Overall, don't use Priceline.

Bought package deal (flight & vehicle rental) arrived at my destination to pick up the vehicle and the rental place didn't have a rental for me. They told me I had to contact Priceline for a refund. In the meantime, I had to go to another rental place to get a vehicle. When I filed a claim with them, they kept putting me off for 3 months. They kept telling me they were looking into it. Priceline would not refund my money as they said I received my rental. When I looked at the confirmation, it even says the vehicle rental was cancelled. I never received the rental and they won't refund the $539.39 I had to pay for it. Cancelled acct and passed all info on to any family or friends to not deal with this company in the future.

I have been buying ticket from here, and I'm not happy how I was treated. Too long wait, during my trip, for example, just to go to West Africa from Houston, not only, I stayed 2 days at Airport but, I have to pay by myself at the hotel, and, Priceline never help me to avoid those inconvenience.

I’m extremely frustrated with my experience involving Priceline and Booking.com, which I was informed are sister companies. I booked my stay through Priceline, but when I encountered issues with my hotel and requested a refund, Priceline couldn’t assist me. Instead, they directed me to Booking.com for help. I filed a complaint with Booking.com regarding the poor condition of the hotel room. They then emailed the hotel on my behalf to request a refund, but the hotel did not respond to their inquiry. One representative from Booking.com informed me that there was nothing they could do since the refund would need to come directly from the hotel. When I called back, another representative offered me only $27 of the $135 I paid for the room, which I find incredibly insulting. Hawthorn suites Wichita KS.

Please be aware of Priceline packages. I recently book a flight to Houston TX. I thought I had a rental car; but when I got to the transportation door, there was a gentleman asking how can he assume me. I told him I was looking for Infinity Car rental. He never heard of them so he made a call no one heard of Infinity car rental. I tried calling the company no answer. I call priceline back only to be put on hold a long time. So I hung up and advised them not to put me on hold. The young man cancel my car and told me to expect a refund. I still needed a car so I ended up paying 170. 00 vs 90.00 for a rental company. I still end up using priceline for that rental.

They didn't mention the hotel I booked for a friend had a $100 security deposit that HAD to be paid CASH only. My friend didn't have the cash and we cancelled the stay within an hour of the booking both at the hotel and through Priceline. Now Priceline is saying the entire cost is non refundable. The hotel policy is a one night charge is you cancel day of reservation beginning. Priceline blamed the hotel for the non disclosure of the fee.

I recently booked over the phone for June 20th through June 23rd, 2025. I would not recommend using Priceline to anyone. When I booked, I was told that thrifty would accept debit card. I booked a jeep wrangler or similar. When I got to the thrifty counter at my destination they checked my credit, charged me 500 in deposit, and would only give us a crossover SUV, a RAV4. We were not told any of this when we booked. Priceline would not refund any of the trip, the only give us 10 percent on a future rental. If they can’t resolve current issues, why would I ever use them again?

I booked a package deal with this company back in April and went to pick my rental car up and the rental car place was sold out. I contacted Priceline. They told me I would have to book another car rental but they would reimburse me for the rental car. I paid a extra $177 for a new car rental and sent them the receipt as they told me too. Fast forward we are in July and I still have not received my refund. I call get bounced around hung up on just terrible customer service. I will never book with this company again.

I booked a hotel via Priceline.com two months before a family trip. When we arrived at the hotel, they had no record of our reservation or my name. Unfortunately they were fully booked and could not give us a room. I called Priceline.com immediately only to sit on hold for 15 minutes to be hung up on and then I had to call back 5x and sit on hold before I reached a worthless CSR who both contradicted herself and lied to me. After 2 hours, 2 CSRs, a supervisor and no resolution, my family and I booked at an adjacent hotel for the night at an additional cost. Priceline.com claims I canceled my reservation and refuses to refund my money. The hotel desk supervisor told me they have been locked out of their Priceline.com account for over two months but can't reach anyone via phone to reinstate their access.

Bad customer service and they didn’t listen or care. Horrible people and they constantly look for reasons to upcharge people, even if it is a medical reason. Bad policy that doesn’t make it easy for people. They kept on giving me bad advice and long wait times. They don’t even bother helping find a decent price and kept on asking me what time, when I told them I am poor and it is depends on affordability. Horrible people. Beware of their sneaky changing policy.

This "service" was unimaginably inept, when I informed them that my airline reservation was wrong I was told everyday for eight straight days that they would correct it within 24 hours. I never received a phone call or email from Priceline and they never refunded my money. AVOID these scam artist at all costs or you will be robbed.

Absolutely disgusting business practices. They chose a shady rental car company that is not open 24 hours not even near the airport and was closed when our flight came in. Priceline said it is not their problem they rental car place has no refund policy. Me and my child were stuck at 2 am in downtown Orlando with no way to get to our hotel. They will not refund me. Priceline has shady business practices and they partner with shady companies. Customers beware. DO NOT USE THEM!!!

I used Priceline for a last minute hotel in Lakeland FL. I arrived at the hotel that was clearly low income housing rather than a hotel. Walked in to over hear the worker telling a guy she would write off more than $60 of his hotel for the week because he did not have it. When it was my turn they told me Priceline over booked the hotel and I did not have a room. When I asked for a refund she told me Priceline would have to refund me. She said she could help me out for an additional 7$ and put me in a different room. I said okay because it was late. I was given a key and when I got to the room I could not get in. Went back to the front desk and she said the door was probably out of batteries. She made me a key to another room. That door opened but looked as though someone with dirty feet had walked all over or jumped on the white comforter. She asked me if someone had been in the room and told her I could not answer that.

Priceline is partner to hotels so you're not actually dealing with the hotel, but Priceline without even knowing it. Priceline is horrific! Was charged for two reservations (two rooms) or one hotel night for ONE person. When it was immediately noticed the day after the booking, tried incessantly to contact the hotel, Priceline, to no avail. Countless hours spent trying to get our money for a second reservation and we have been denied as they cannot reach the authorized person at "their hotel partner." Also a reason stated was we had to cancel within a certain amount of time when it was unbeknownst to us a second reservation was somehow booked and we could not reach anyone at all until actual check in, not did we receive any confirmation for a second reservation; nor was a second room ever used. Horrible experience! I will be sure to tell anyone and everyone I know, do not use Priceline or the Hilton Garden Inn!

I am experiencing horrible customer service issues. They are like robots. I had a family emergency and the hotel offered to do a cancellation without penalty and Priceline is refusing to refund me. I keep getting a run around that they are unable to reach the hotel to confirm. It’s been 2 weeks and no resolution. I am tired of getting placated with no resolution. Each time I call I am required to provide the same details of the go I spoke to and what’s my cancellation number. Shouldn’t they have this information if they are following up on this like they say? They do not even provide any follow up communication.

First time user. Will never use again. Would not honor my need to advance cancel due a serious medical issue. Bad customer service that will not accept legitimate reason to cancel in advance due to an unexpected serious medical condition.

It was one of the worst experiences I've very had. I placed my reservation for the 5th check in, check out the 6th. Because of the holiday weekend Priceline moved my date to check in the 6th which was not the date I chose. Less than an hour later I noticed the scam, Called back and Priceline told me that my 400.00 was none refundable With a Total loss to me. Be careful when dealing with people like this. Confirm those dates before you pay.

I am a VIP member. I get coupons to use for discounts on travel. Priceline declines valid credit and debit cards when attempting to book travel online (e.g when using coupons and booking express deals). Priceline no longer accepts coupons and gives discount to individuals who have membership with certain clubs and organizations, even though it gives one the option of entering the club discount codes at the time of making a reservation. It blames the fault of the credit card declining on the credit card holder and/or issuer when it actually lies with Priceline itself. The company has a finicky payment processing system and will not do anything to resolve the issue. The customer service staff is not honest and is careless. Save yourself some time and hassles by booking through an online travel firm that will accept and process valid payment methods easily and with no hassles, even if the price is a little higher.

We had a horrible experience with Priceline. We booked a hotel through Priceline in New York and after a very long drive to the hotel we found out Priceline overbooked that hotel and we don’t have room to stay, hotel canceled our reservation. We called Priceline customer service that night and asked them to rebook another hotel in that same but the customer service guy said he need to transfer my call to another department for rebooking and it will take 3 hours waiting time. So we ourselves rebooked another hotel in the same area.

I booked my last vacation through this travel agency, and unfortunately, it was a very disappointing experience. Our flight was supposed to include a carry-on bag, but when we got to the airport, we were charged extra for each carry-on. We immediately contacted the agency, and they promised to reimburse us. But after several follow-ups, they never paid us back and stopped responding. This kind of service is unacceptable—if you make a promise to your customers, you should stand by it. I wouldn’t recommend this agency to anyone based on how poorly they handled the situation.

Very bad company. They charge a high deposit that is disclosed to you when you paid and make the reservation. I won’t recommend this company. They hide the deposit fees and then when I wanted to make the cancellation they didn’t refunded the payment.

Stay away from booking through Priceline. They do business with scammers. You will lose your money especially when you book a rental car or hotel. Also do not ever book a rental car company called York Car Rental at mco airport, orlando florida. They are scammers.

The worst company ever! They are taking people as idiots! It’s been more than two Months I’m literally begging them to send me my refund and every time they tell me the accounts didn’t response to them! Like this accounts department is working from Moon and cannot answer them for two months now! This is ridiculous and they have caused me to more than $5000.00 in travel arrangements when my flight was ruined! This is simply the worst way to book for your important trips and hotels plans! And the best place to be if you want to feel like idiot and greatly irrespective.

I booked my car rental in the express deal and didn’t read the fine print that there’s a fee for booking that deal! It cost me more than I regular rental price. I would not recommend express deal! Rebooked it regularly and it’s cheaper! Now I am using Costco Travel with no cancellation fees!!!! That the route people need to use.

I admit I was in a bit of a rush being it was record heat and I needed to get my dogs into ac asap, however, I used their search filter for dog friendly hotels/motels and I a fast booking based on that. It was wrong and they charged us all but 1 penny of the full fee. I was told by their crap cst service it was my fault. At least we know they like to steal from hardworking people by scamming with fake filter searches. I suggest no one ever uses these SCAM SCAM SCAM sites. I am out money I could use for gas, food, getting my ac repaired...etc. Thanks price scam.

Customer service told me to rebook a different motel when originally motel wasn’t there to book me in. Said Priceline would refund me so after rebooking another motel Priceline refused to give me a refund and customer service was extremely rude about it. Will never use Priceline again.

We made a reservation for a rental car through Priceline/Budget at the Raleigh airport—tried to pick it up; tried to manage it through the website, tried to call…ended up in an Uber & getting a car the next day from Hertz. An outright scam would be better because time wouldn’t have been wasted, only money