Priceline Reviews

Priceline presented option for RC rental car (Orlando) and a good price which ended up being a bate and switch offer. Paid no refundable fee and was provided terms and conditions of RC rental which didn't state they only accept/work with 4 insurance companies if you have an accident. American Family is not one the companies on their list. So either you lose your non refundable charge or you buy their 3rd party insurance. You are stuck at a remote lot not at airport on a Zoom call. There is no physical agent there. I got the cheapest insurance that I could and ended up paying more than just renting direct from a national rental change and avoiding priceline.com. Priceline.com told me it isn't their problem. I gave them the documentation that they provided me about the terms and conditions of RC rental car but they said nothing they can do about it.

I purchased a package from Priceline for my husband to travel to a funeral in Silver City, NM. I had booked airfare from Indianapolis to El Paso on United Airlines, a rental car through Budget so he could get to Silver City, NM and a hotel. When my husband arrived at the El Paso airport and went to get his rental car, the Budget counter had a sign that indicated that all patrons were to go to Avis. When he went to the Avis counter, he was told that they did not have the car he reserved and gave him a Jeep. This Jeep was completely unsafe, and made such loud noises while moving that you could not hear the radio. He called me so I could hear the noise and he had to yell into the phone so I could hear him. The car was completely unsafe and should not have been rented.

I wouldn't recommend using Priceline. Their services are very shady, unpredictable and often a scam. Our last time using them, we booked a car rental through their company. We did not receive the car we booked, the car was dirty and wrecked and the company, Allied Car rental was a complete scam. Check out their reviews. Priceline defends this company, won't do anything about our terrible experience except write the same pre written response about contacting the car rental place and awaiting a response, and still advertises them on their website even though they have thousands of poor reviews in just a few months.

I booked a rental car on Priceline.com. The name of the car rental agency they assigned me was AMERICA CAR RENTAL on 5124 W Cypress St, Tampa. Fl 33607, (also known as) SONIC ENTERPRISES LLC (aka) CAR RENTAL CONSOLIDATED. Priceline charged me $108.00 for 6 days for a mid-sized car which I thought was a great deal. I arrive at Tampa Intl Airport and I had to take an elevator to the ground level, go outside and call America Car Rental to send a shuttle to pick me up and take me to their rental agency.

When Booking Denver to Cozumel today, it will auto populate flights to cun which is Cancun, not cozumel like it shows in the search and up top of the page. When I called customer service, they offered absolutely no help. Jason, the manager, told me to refresh my browser, close it, reopen it, restart the computer. This was all done and same result, and he said "Sorry, that's your issue not ours", and offered no solution or discount for their issue. Use another service, or if you don't look closely, you might get flown to a different area than where you are wanting to go!

So basically Priceline is useless. If you call the hotel nine times out of 10 they have cheaper deals than Priceline. They overcharged you then on top of that they don't help you get your money back if you don't like the hotel. If it's bug infested. Dirty. No clean sheets. Priceline literally can't do anything for you so I'm not even sure what they're for besides to overcharge people. I wish I would have known this before I actually use them because I never would have. They suck.

Your company cancelled my non-refundable hotel reservations. NEVER sent me a cancellation email. Showed for a two-night stay and there was no reservation. Hampton Inn. They wouldn't do anything and wanted to charge me a ridiculous amount. Walked next door to Marriott. Marriott forever and we'll be contesting our charge. YOU TRULY SUCK! And both hotel staff said this was a common practice. PRICELINE, you are scammers!

Terrible experience with Priceline. Booked a hotel on Priceline for Quality Inn and prepaid. Upon arrival, the hotel was unsafe with entry doors left open and no attendant anywhere! Found out they stay open 24 hrs a day as they’re broken. Place was filthy and unsafe. Priceline was notified and they refused to do anything to rectify this situation and continue to keep the hotel listed on their booking site. Will never use Priceline again.

We were quoted a price online of 275.00 for a car rental that Priceline advertised for a car rental agency called Advantage in Ft Lauderdale, Florida. When we arrived at the airport we were shuttled to some dump car agency about 5 miles from the airport. We were forced to buy insurance even though we are fully insured by our insurance company. We were told that it is state law to purchase insurance. We were supposed to get a 2025 Acura but instead we got a 2022 jeep. A real piece of crap.

This site is absolutely TERRIBLE! I was trying to book a hotel in Sicily thinking I was directly dealing with the hotel in Sicily, some how Priceline appeared on the site. I put the dates I wanted and all the information they asked for then I was waiting for the amount that was quoted in the add. Nothing was coming up except for credit card information they wanted ~~ SHAME ON ME I put in the card information thinking I would get the amount of the hotel and I would then make my decision on confirmation or not. But they immediately Stole my money!!!

Worst company to deal with. If you need a refund they will take a very long time to issue a refund. I had an issue where a check was sent to me and got lost and I had to call for six times back-and-forth with the customer service department trying to reach out to their accounting department that is taking several weeks to even look over my claim for a lost check. The customer service cannot help you whatsoever and you will be waiting in limbo for your refund. Do not use this company.

This is a fraud website. Be careful of the fine print time when they inform you you have a specific number of hours to cancel your flight; they do not mention the time zone or when you can cancel the flight on the ticket. You will spend more than the ticket fee to cancel and you will not receive your money back. I would not advise any customer to book through this website; I never do myself. Running their company this way is unacceptable.

I booked a rental car through Priceline for what was advertised and I believed was the total cost of $180 with having to pay taxes and airport fees at the location. When I arrived to pick up the car from America Car Rental, I was shocked to learn I had to pay an additional $401 — more than double what I had already paid.

Within weeks of booking my very first Priceline reservation my account was hacked & my credit card info stolen & used to make a fraudulent reservation. They are not only completely incapable of protecting your personal private information but completely refuse to accept any responsibility for it. You can't contact anyone & when you finally do they are useless and no help at all. Please go ahead & use them if you want to have to cancel all your credit cards & subscribe to identity theft protection services...

They want to charge you extra $9 so you don't lose your room and if you don't do the $9 they will come up with some excuse about why you lost your room. Priceline.com sucks. They won't use my debit cards. They won't use my credit cards and they're good. My cards are good. What priceline.com says the expiration date is wrong, won't let me use them then whenever I book for a queen bed they made it a king, booked me for two. The app sucks. Then customer service can't even change nothing.

My most nightmare was dealing with Priceline customer service and support staff. I booked a hotel from Priceline and payment did not go through and hotel confirmed reservation was not made, but later I saw money was taken out. I call multiple times and Priceline agent told me that she will process refund, after 10 days, I call Priceline and agent said no one has process refund and agent confirmed that you don’t get refund due to no show. Later I talked with hotel and hotel processed refund to Priceline account. Now they have to issue a refund and then I call Priceline agent and then agent said I need to contact some department. Anyhow whole process was such a pain and that’s why I will recommend customer to book hotel and flight directly through company, not through third party. Price are also pretty same with a company. I will never ever recommend family and friends about Priceline.

I rented a car off of Priceline. The description stated the rental place was at the airport. It was not. They tried to refuse my private insurance because my husband's was listed 1st his first on the policy. They made and exception but I had to argue with them. I was alone with 2 young kids. They charged me $10 a day for using my own insurance. I returned the car early and they penalized me. They took my deposit and charged me extra. I was charged over $600 in addition to my initial rental fee. This is unacceptable. I did not budget for an additional $600 and I could’ve rented for a more reputable rental car company for several hundred dollars cheaper. Do not rent from these fraudulent people.

Do not rent a car from Priceline!!! Their prices are deceptive. We rented a car in Florida that charged us more for insurance and Sunpass. We have a receipt from Priceline stating $0.00 due at pickup, but were charged an additional $284.24. If I could give them no star rating I would have. I will never use Priceline again, and I have filed a complaint against them with the Consumer Financial Protection Agency.

Booked with through them only to get to the hotel was told they're overbooked. Money taken out of my account immediately and didn’t get a room that was posted on the Priceline website, actually didn’t get any room!!! Was told that nothing they could nothing about it. Except connect me to higher support and they should be able to get a hotel nearby and take care of it. Hour later still nothing, no room or comp for a room near by hotel! Was connected to higher services and they basically said they couldn’t find a hotel near because it was midnight, which to me should not matter what time it was because check out isn't until 11 am. Priceline still hasn’t refunded my money and I had to sleep in my car. It was one night booking and Priceline shouldn’t have had it listed online for people to continue booking if the hotel was sold out. I will never use Priceline again. Worst experience ever.

I was told by the Priceline representative that the hotel he recommended “Comfort Inn Newark Liberty Airport” was twenty minutes from Manhattan. Based on his suggestion; I booked this hotel for three nights, April 5-7. In actuality the hotel was 1 3/4 hrs from Manhattan. My business was for the next three days in Manhattan. Upon arrival at 1:30 AM April 6; I informed “Keanu” at the front desk I would be finding another hotel closer to Manhattan in the morning. He said he understood; and that the hotel would not hold me responsible for the reservation. He said that I should contact “Priceline” for a full refund!

Absolutely terrible experience with Priceline — feels like FRAUD. I came to Toledo for one of the most critical moments of my life — my father’s kidney transplant. We booked a hotel through Priceline after speaking with one of their agents who promised us a suite with a kitchenette and two rooms with two beds. That was the ONLY reason we booked through them. When we arrived, nothing was as promised. No suite, no kitchenette, not even the correct bed setup. We immediately called Priceline and spoke with a supervisor who refused to resolve our issue, even though we didn’t ask for a refund or discount — we just wanted them to make it right. We asked for an upgrade or a new hotel, and they did nothing.

Priceline never collected our Delta Skymiles numbers so we had to request miles from Delta a few weeks later. There is no way to phone Priceline & the website Help is only chatting with an automated assistant who could not help. There wasn't even a way to provide feedback to Priceline.

I been due a refund since Dec. 2024 on behalf of their mistake on my flight. I purchased 3 tickets and they put the wrong last name on my wife and daughters' ticket so they couldn't fix it in time of our flight so I was force to purchase tickets at airport. Once we got to our destination I called Priceline. They was aware of their mistake and promised a refund. Here we are 4 months later. Still no refund. I have called every week to see where the refund and get the same Story. It's in the mail or "we will call you back." Never a call back so I will call again and request a Supervisor and again same Story. You will think with Priceline being a global company they will be more professional.

Can't get hold of anyone. Won't refund my early return. Can go on for MANY reasons!!!! Go to sixt car rental on your own. Got laid off of my job and they would not return that either. They don't care about customers. 😒 🙄. ** 💞

Never book a flight through Priceline.com because if you want to change your flight or cancel it they will not give you a refund. And if you try to file a claim with your bank they will fight it. They are pure scum and if there are other victims out there I'm putting together a multi-million dollar class action lawsuit against this company for fraud. So if this happened to you as well please contact me. Thank you.

They let you pay up to $600 for a car and when you get there they say they don’t have none. You ask for a refund and they say 5-7 days. Enterprise will call you and let you know before you even come. Will not recommend. Bad service every time.

Where do I begin? So working night shift outta town I booked a hotel, after reading how great Priceline was. It was NOT. Room booked did not match the room given. I was charged for upgrade to the room I booked. I called the hotel called. Customer service stated priceline made a error and that I would recieve a refund. I didn't. Then I was told it was an open investigation and the update on my case would be given. That didn't happen. I called again. Same result. I was asked to submit all my proof numerous times. No result.

I have never been so blatantly ripped off. Priceline stole over $1500 from me by telling me to cancel my trip and rebook it then they would refund me for the cancelled trip. They never refunded my money! Also, the foreign representative spoke very broken English, and could not understand that there is more than one city named Rochester. That’s why my first trip had to be cancelled because he booked my flights for Rochester, NY instead of Rochester, MN.

We reserved a car online using Priceline. When we arrived at this Avis location rental counter, we were informed that because I had an out of state drivers license I had to have a second form of government issued ID to receive the car. I did not have this, and could not get it because I had just flown in. Priceline did not notify us of this, and we never received any communication from the location saying this would be required. We were now stuck in a city that was an hour drive from our vacation spot with no transportation and all other locations were out of vehicles. When we called the main Avis hotline for support, we were told that because the Springfield location was an "independently" operated facility they could make up their own rules and there was nothing Avis could do. Avis also made not effort to make things right and help us find a new rental car.

ABSOLUTELY, 1000% WILL NEVER USE PRICELINE AGAIN! This company is absolutely awful. I booked a rental car through them. The rental car company texted and says, "Oops we don't have a car for you now due to high demand during spring break, please contact Priceline for a refund." Priceline WILL NOT reimburse me because Carwiz refuses to answer their calls. They could fix this themselves to keep a customer, but they blew it. I've called once a week for 6 weeks, and all they say is that they will escalate the case. I asked what they will do in 3 months when we're still having this conversation. Will Priceline do the right thing, or continue to let Carwiz ghost them? This is the worst customer service I have ever experienced. Find a solution!

I will NEVER book on here again. I thought it all seemed easy until I noticed that it defaulted to a set of dates that I did not plan to stay. So I tried to cancel and can't find anywhere that I can do this or to change the dates to make the original booking right. This is literally minutes after I accidentally booked the wrong dates. So I booked the right date with a new order. Now, after looking forever to find a number to talk to someone (because the automated system would not fix it... they would but they were going to charge me $100), I finally got Penny to give me the number to call and I'm holding. I don't know what the outcome of this will be when they finally pick up the phone. I've been holding for 15 minutes. Whether they make this right or not, the entire experience for booking a hotel for one night in some small Texas town has been a terrible experience. NEVER AGAIN.

Priceline is a scam!!!! They get your full money and give you half what they promised if you are lucky. I never ever will use them for any trip. We booked a hotel with all amenities including nice room, daily room service, fitness center, hot big buffet breakfast and walking distance to the main attraction. The hotel we ended up had NONE of the above and a 25 min drive instead of a walking distance. Never been fooled by any other third party agent this bad!!!!

Priceline used to be an excellent place to get vacation packages but lately they are not trustworthy and honorable company. They started using fraud rental car companies like Nu car rental which is a scam company and for their profits Priceline is supporting these businesses and making their loyal customers extremely upset.

Never buy a collision package before actually having a credit card and make sure you can actually keep your rental. You will NOT get refunded period. $70 dollars will be lost. Customer Service was terrible. Made me wait 30 minutes with no refund. MAKE SURE YOU HAVE A CREDIT CARD. They never do Debit ever.

Unfortunately, I had a bad experience. I booked a ticket for my family with cancellation and insurance options, but when I tried to cancel, they said United Airlines had restricted all actions on the ticket. The compensation offered was more than the value of the ticket, and the customer service was rude. I will not book through Priceline again.

Worst experience ever booking a trip!! This company has no business ethics. We bought a package through their website, paid for an Airline upgrade. Got our receipt for the purchase, stating exactly what we have chose. BUT the email from the airline showed the basic option that we had upgraded at booking time and not what we had paid for. We called customer service to fix the problem. They were useless, the best thing they said was our system didn't book your choice, it booked basic economy, I requested a refund for the upgrade and they denied. Their best offer was to cancel and rebook, which means about $500 more. Red flags everywhere, they are scammers. Thanks God we are in the 24hr free cancelation period. Stay away from Priceline. I decided to write this review to prevent people from getting into their trap.

I rented a car through Priceline and it was one price, when I arrived to Tampa Florida from Toronto to get the car there was more fees added from Sonic Car Rental which I was never told..The car was double the price and then was told good luck on trying to get your refund.. I would be very careful with renting through Priceline and Sonic Car Rental which is America Car Rental in Tampa Florida..

I will never use Priceline again. Their cancellation policy is bad and unclear. If you do book with Priceline, NEVER pre-pay or you're hosed if you need to change. It's never worth the very few dollars that you'll save to pre-pay. Mine was a car rental which everyone in the world allows for cancellation without losing your payment but not Priceline. You're always better off using Expedia. Their website is better and they are much more open and flexible about cancellation refunds.

Never booking with Priceline again. I’ve been a regular customer, but my recent experience was terrible. I accidentally booked a hotel through them and immediately reached out to cancel. They kept telling me to call back every 24 hours — which I did for weeks. After three weeks of back and forth, they suddenly told me they couldn’t issue a refund and that I should contact the hotel directly. When I called the hotel, they said Priceline had to handle it. It was a frustrating loop with zero accountability. Priceline clearly doesn’t value loyal customers. Avoid them if you want peace of mind.

Very Bad experience. We booked a family of 4 Spring Break trip --flight and hotel- to a resort in Cancun. Flight were not an issue at all. We showed up at the resort and they only had my wife and me on the reservation. We were told that to have my kids stay at the resort was an additional $1600 (all-inclusive) and to move rooms it would cost and additional $1037 dollars. (Moving from a King to a double bed room) I had to pay for all the additional expenses to have my two children to stay and sleep on a bed.

Priceline and a hotel double charged me. As soon as I discovered it I contacted Priceline and tried to resolve this. They requested a copy of bank statement which I immediately provided (a screenshot). They didn't react for weeks. Then I called them again and they said they want bank statement with bank logo on it. Again, immediately gave it to them. Then they said this is not good and they need a copy of my card and a copy of transaction. They also told me that they contacted the hotel but the hotel was not responding. I asked for a proof of that and they never provided it to me. When I contacted the hotel, they told me that they never heard from priceline re this case. Every time you call them it is a new person with a new, difficult to understand, foreign accent. They do not keep notes on file so you have to start from zero every time. I finally called my bank and reversed the transaction. Never use them.

Terrible experience! Do not EVER use this site! Booked a hotel to also park my car while on vacation. Called hotel, they said they charge $20 per day for me to park my car. This was not mentioned when I booked with Priceline. I called to cancel room within 10 minutes, they said it was nonrefundable. Called and they said they would speak to supervisor and call me back. That of course, didn't happen! Customer service non-existent. DO NOT BOOK WITH THEM. I ended up paying for two rooms since I booked another room after they claimed I would be refunded. So, I was taken advantage of and there is nothing I can do, without taking screenshots of every part of the transaction. Ridiculous!!!!

Beware. Booked birthday get away through Priceine. All was great except my car.... the retailer canceled my car on me and Priceline refuses to credit that amount. I have sent the cancelation in and we will see what they come back with as they refused it once already. They refused to work with me on the issue since I filed a dispute on it. Customer service is extremely rude and refuses to work with anyone. I will not use them again for car as they do not give you an option with a package deal.

Buyer and Summer Vacationer beware. My name is Jill **. I paid for a hotel stay on Priceline.com for a hotel stay at Hyatt Place. Once I arrived to Hyatt Place the general manager could find my reservation in the hotel computer. I disputed the charge of a NO SHOW. Even though, I remained in Hyatt Place Hotel for about forty-five minutes on the day my reservation was schedule. I obtained a written letter from the general manager at Hyatt Place stating they could not locate my reservation. I have not been refunded my money.

Awful experience. Not even worth for one star. We book rental car through Priceline which got cancelled without any notification. They blame the car rental company and car rental blame Priceline. We pay through Priceline but they refuse to solve any of this. Just say they are sorry for inconvenience and also refund only partial amount.

It was a horrible experience through Priceline and Alamo. Booked a car, and when I went to pick it up, there was no available car whatsoever. I couldn't change the pick up date or get a refund. So Definitely read through everything. There was NO making anything right for me...

I had a medical emergency and needed a refund for my hotel. I bought insurance and they would not refund my money! I filled out a claim form from the website and received confirmation that they have received it and never heard from them. I called and got the runaround until they said no refund.

Priceline selling flights with no option to add bags. I just called Spirit Airlines to verify that my flight has no baggage and sure enough. They said I can only travel with a backpack. My trip is for six days and I’m trying to figure out why Priceline would sell plane tickets without baggage option. If you like to only travel with a backpack, then you're good. Otherwise if you need at least a carry-on, book elsewhere!!

Bad service, will never ever use this company again, twice I book a flight and paid for and then they cancel it to sell it for a higher price to others, not once but twice, this is absurd, I call the agent and she states sorry the price went up, I said how, I already booked it and got confirmation, steer away from these scammers.

I purchased a round-trip flight on April 4th, 2025, using my debit card. The following day, I received a call informing me that the transaction had been declined. They canceled my flight and assured me that I would receive a refund within 24 to 48 hours. Uhm, I thought the transaction got declined??? I'm on day seven; I have yet to receive my refund. I contacted Priceline, and they advised me to wait another two days. I am still waiting for my refund. Please be cautious!

Beware!! Look at reviews, they are true. Reserved a car rental for Las Vegas, NV. Roughly $300 more at the counter than what Priceline quoted. Emailed 5 times to get the problem/refund addressed. Continued to get the runarounds so I called. Had to be transferred multiple times, told ultimately they would not refund me and that it would be up to the car rental company. They did call company to find out why but did not resolve issue. Will never use the company again.

I was put in a hotel that was dirty, mouldy. There were no towels of washcloths. I had to chase after them. The cops were there everyday for something. The Manager was a complete ass. He threatened to have me arrested because I voiced my opinion about the place. My room was cleaned and bed changed 1 time in 10 days. Then they wouldn't give me deposit back. There was no free breakfast as advertised. The ice makers were all broken. I called Price Line 3 times to get them to move me somewhere else. I would be told they would back to me In 20 minutes and never did

Terrible customer service! After a long flight from the east coast to Gilbert Arizona, I got temporarily locked out of the place that I was staying at so I booked a reservation for one night at a nearby hotel, I tried to cancelled the reservation shortly after because I was able to finally gained access to the house. I explained the situation and that I had to work overnight at the hospital therefore couldn’t check in that afternoon. I was told by customer service that Priceline couldn’t do anything to help me.

Deceptive!! I thought I was booking directly with the hotel but it turned out to be through Priceline. My flight was canceled due to weather. I immediately called to cancel the hotel and was told to send them a PDF of my canceled flight info (which I did). Then they came back and said that the hotel would not allow a refund. I was with 4 other ladies who each booked directly with the hotel and each received a full refund from the hotel!! Oh, and they didn’t need to provide a PDF or any proof of canceled flight! Beware!!! They are deceptive and very untrustworthy!!

This site has mastered the classic "bait and switch" tactic. If you are ever thinking of booking a flight, do so with that understanding. They are practitioners of this horrible business model. We have learned our lesson.

Misleading information when booking a hotel room; save your time and money. When attempting to discuss the bill to my credit card, I was put on hold several times; last time was 31 minutes. No resolution to issue; was told they would review with senior representative and call me back - no call.

NEVER use this fraudulent company to book a hotel reservation. I booked through them for the expensive Graduate by Hilton Berkeley Hotel in Berkeley, CA. Two days prior to my reservation I was diagnosed with a severe case of Covid and quarantined and forbidden from traveling. I sent the "customer service representatives" four forms of documentation from my doctor, including my Paxlovid prescription and after 1 week of requests the reply came back that they were not going to give me a refund and in fact were charging me the full price of the room!!!! This is a dishonest booking company and hotel management. There are many other higher quality and lower priced hotel options in Berkeley to use. STAY AWAY from this hotel - as they also said they did not care if I came with a serious case of Covid and did not mask and stayed there - so it is a serious health hazard to use them.

I booked a flight and as life happens, I needed to change my travel dates. The app lets you get through the full change process but at the confirmation, all of the flight change options were “just booked” but all the option on various dates and times were all just booked? When I reached out to the customer service, Annoyingly the representative wanted a reason why. Why? Don’t need to know why I need to change my flight? Did I have to explain my why? When I looked on the carrier’s website I found availability. The first rep left me on hold, for over 30 minutes “checking.”

First time ever booked with Priceline, last time will ever book...and I have traveled for years! Rental Car agency was the colossal, catastrophe, horrible, problem and experience. Two Huge, Stifling Problems – 1) Couldn’t find the correct physical location of the car rental agency, Routes, allegedly at the Hollywood/Ft. Lauderdale airport (or AREA)! Without success, I tried to reach Routes by phone several times at 954-900-4536. The address was not correct on the Priceline Itinerary nor any website! The address listed everywhere for Routes is 321260 SW 26th St., Ft Lauderdale FL 33315. My son and I drove to that address, found it to be some type of building. We then drove to 260 SW 26th St., Ft Lauderdale FL which is an individual house! We drove to the airport (Hollywood Int’l airport). I, (handicap with a brace on my knee) walked through the parking garage, dodging concrete barricades to get inside to the airport rental car center areas.

Horrible experience. Got to our hotel on 3/29/25 and our booking was cancelled by Priceline after we had paid for it on 3/8/25. Priceline took no ownership of this and very hard to understand the help on the phone. Will never book with them again. The Hotel said they deal with this daily in the business as well (with priceline). Wow! We were not happy. Lucky that the hotel had a room for us, but it was not a king bed... it was 2 double beds.

Priceline will make you believe you are VIP, you buy a package thinking you are saving money because you purchased a package. You get the worst Hotels; usually under going renovations-construction or pool is closed, no continental breakfast because that is being renovated. This has happened way too many times. In addition they will not help you make a change, you must CHAT online for the plane ticket or call the car company yourself. Not worth the savings guys. The App totally Sucks!

God Bless for the first time I had to make claim. The curtain gets pulled back between Priceline and XCover the insurance company they use start playing games. My policy strictly says if my plane cancels my flight for longer than 12 hours I would be compensated for any extra expenditures. I sent them my receipt for the hotel, the rental car extension and me and my wife’s meal they came back and told me that it’s not covered for delays. I sent them a snapshot of my policy that clearly says if your plane is canceled for more than 12 hours, you may put in a claim with all documents which I did just wanna let you know it’s better to deal directly with the airline or the hotel for your insurance policy cause it seems to be a scam just to get your money. Or purchase a real travel insurance policy just beware I would not be dealing with Priceline or X cover anymore. Being a gold member is just a title to make you feel better. Thank you..

I booked through Priceline for the sole reason that it showed I was going to be able to select my family's airline seats. Right after I paid for our tickets it showed no seat selection. I called but no one was able to help me. The website is very misleading. Boooo Priceline!

I booked a hotel in New Albany Mississippi this past Saturday for the upcoming fourth and fifth of April, I noticed the dates were wrong so I tried to change them online no success, you cannot change dates nor request a refund online you must call, after being on the phone for over two hours Over the course of the next three days, I finally speaking with someone that I could understand. I finally got them to tell me that they would just cancel my reservation but had to wait on a third-party to approve it and could take up to 2 to 3 days. This is the first and the last time I will ever use Priceline.com for anything, it is one of the worst experiences I’ve ever had and something so simple should never be this difficult and they should be removed and not even being in business, would not recommend them for nothing.

The worst experience ever! I will never use Priceline again. They outsourced customer service to people outside the country who do not understand anything you tell them. They also lied and said they modified my reservation after the website glitched and changed my dates. There is no transparency on their end about any modifications or cancellations.

This my last experience was horrible, hotel had not been paid, not given room, had to call the police and still no refund given. Customer Service line is an out of country provider I believe. No help at all.

I was informed by Priceline that even though I am three months away from the reservation I cannot cancel it. They are ripping people off. I will never use Priceline again and all my friends will hear about them!

I booked a long weekend and the flights were great. The hotels were definitely not what was advertised. They were not clean and the 2nd one was extremely unsafe. When I tried to contact Priceline they told me when calling the hotel they couldn't reach anyone that I would need to call back and they would escalate my issue. I couldn't call back. I was in the middle of my trip and I had to book another hotel that I booked directly with the hotel's website. Trying to contact Priceline several times during this trip was a nightmare with long wait time and no progress. The car rental companies that Priceline now uses I will never use again, I will just book myself directly with the company. I've booked many times only flights and no issues. Would not recommend anything else.

We initially booked our flight in Economy with a carry-on included, but WestJet later changed the fare class to Ultra Basic, and Priceline failed to update this change in their system. As a result, we were forced to pay extra for carry-on luggage, which should have been included in our original booking. When we reached out to priceline, they claimed we were no longer entitled to the carry-on because WestJet changed the contract—yet no notification or update was ever sent to us. Their customer service was unhelpful and dismissive, offering no solution or accountability.

Scam scam. Beware. I rented a car from the from the 10 of march till the 15 of march. I told them I had full coverage and rental insurance. They refused to use my insurance and charged me 139.95. It and I see that they used my insurance for the rental. After a couple of weeks I see another charge for 25.95 for toll usage when I did not even used the highway and the charges for the toll was on the 19 of march which I was not even in florida. I returned the car on the 15 of march. Beware of scammers. There is not even a phone to dispute this. They want you to communicate thru whatsapp. What kind of company is this?

Don't ever make any reservation using any of these companies. To my opinion is a major fraud, there were very rapid to take the credit card and charge but at the time you need the services to protect the consumer there was no one to help out.

I purchased an oceanfront king suite. Priceline sent an email confirmation of said reservation. At check-in I learned that Priceline reserved a double bed ocean view room with the resort instead (significantly less expensive). After two hours on the phone with their customer service I was told I had to pay to upgrade (to the room I reserved with them in the first place), send them the receipt, then after my stay was complete they would refund what I paid to upgrade (to what I originally reserved!) Now, my reservation is complete. The receipt is sent and they are running me around about processing my refund. They misrepresent, they try to defraud, and they like. Do not recommend. 0 out of 10.

The guy that book my flight and hotel stay failed to inform me that our flight tickets are Basic Economy seats. In order to upgrade grade I would have to pay an extra $590 plus pay another fee to get seats with extra legroom and to top that the seats are not together. Also I asked for a hotel room window facing Times Square and now I find out that it not facing Times Square. It seems to me he just he was just looking to make a sale considering the amount of money that I have paid. I will never purchase the Priceline ever again

I had rented two rooms for me and my family and at the hotel there was a policy issue so the motel granted me a refund and Priceline does not want to cooperate.. I have used Priceline multiple times and I have never had a problem. Service was always friendly and they always gave me the best deals on rooms. I don't understand why they don't want to give me a refund when clearly I have a piece of paper from the motel telling them to go ahead.

Horrible service!! Horrible service!!! They did a bait and switch. I purposely selected the option for a car rental that did not include Budget Rental Car and they gave me Budget which had a 45 minute wait with two personnel servicing a line of customers. When it said I was awarded a car rental from Budget I immediately called and advised that aaa not correct. Budget refuse to refund my money. Date of experience: March 07, 2025.

Priceline customer service is not good and they do not work with customers and I had a terrible experience at a hotel and they did nothing for me. Do not use this company if you can help it. I never had issues like this with any type of agency. I will find a new agency to use. Customer service takes a long time to get back with you. I had to call several times and asked to speak to the supervisor several times. Customer service informed me to check out of my room and they would work on a refund for me. I never received a refund. All I was told was that I was not gonna get a refund. Shame on Priceline.

Deceptive Pricing & Hidden Fees – Avoid Priceline! Priceline’s car rental prices are misleading. They advertise rates as low as $9–$24 per day but don’t disclose the mandatory $350 deposit upfront. Nowhere did it mention this crucial detail, leaving me blindsided when I arrived in Vancouver late at night. Especially as someone new to renting a car taking the deals for face value.

January 15, I thought I was booking a reservation directly with a hotel. Come to find out it was Priceline/Getaroom/Guestreservations all the same people. I was charged $4,700.50 for a reservation I did not make and though so have done everything asked to get it refunded I continually am told they can not verify with the partnering hotel. The hotel it self has sent a cancelation letter but Priceline who charged my card continually says they have to verify with the partnering hotel. They also tell me they can't find my reservation (which is a nightmare get through their customer service). If I don't have a reservation how did you charge me $4700.50.

Called Priceline customer service and their answer was pitiful "Call Budget to sort out the situation!" Wow... Why the hell I am going through you in the first place!!! The funny thing, I am considered a golden customer.... Worst service ever!

They offer a "Priceline picked" deal that you can't get out of. They throw two decent hotels in with a terrible one. Guess which one they "pick" for you? Well, it's not the two decent hotels. I gave up on them years ago. Shouldn't have trusted them again.

Booked a trip through Priceline and purchased their travel insurance. Our return flight was cancelled due to weather which was supposed to be covered by the insurance. Ended up staying 2 extra nights until we could be rebooked. When I put in the claim I was told it wasn't covered because the airline had already rebooked a flight. So all expenses incurred for the 2 extra nights were my responsibility. I asked them why they would have an insurance company like that. I was told to deal with the insurance company because there was nothing they could do. I would not recommend priceline to anyone and definitely stay away from their travel insurance. If I could give no stars I would.

Priceline will hide hidden cost, they will not inform you that you must pay hotels/resorts additional fees for amenities and they will hide that fact that airline baggage cost are not included in the package paid for. My itinerary indicated, "Standard: carry-on baggage, check baggage, travel services" to my surprise, I was inform by the airline that my departure and return tickets did not include luggage. I had to pay an additional $500+ for luggage, each way. Priceline informed me that the "$" symbol in front of each listed baggage mentioned, indicated that they were not included. When reaching the hotel, I was informed that I had to pay $25 per person to use the amenities. The Priceline packages are a scam and they are using clear deception practices.

Priceline is a rip off and they lie through their teeth. I had to cancel a flight and while rebooking I was told that Delta had a 99.00 fee for rebooking. Then after I found a flight to rebook they said it would be 500.00 more. I went straight to Delta who informed me all those things were not true and they rebooked for me using my Priceline credit. They just try to get more money from you and the airline would not see a penny from it. My advice, DO NOT use Priceline or any 3rd party. Book directly with airline or a travel agent.

I booked and paid for a bundle package from Priceline. When we checked in we were told our hotel had not been paid for. We had to pay again to get a room. I spent my vacation hold with Priceline trying to get a refund. I was passed around and given many different stories. I submitted the hotel receipt for refund as instructed and today I’m told they will not refund the entire amount. They are crooks. Never use them. I will continue fight but hopefully can save someone from the same nightmare.

We didn't even know that we were being sent to Priceline for the booking at the Flagstone Motel in Port Angeles! As we were booking for our specific dates, it said "free cancellation" in a box on the first page (see photo). Then, on the payment page, there were links to "cancellation policy", but we did not think we needed that because we had seen "fully refundable". Then we got the confirmation email where the cost was twice what we had expected and it said "no cancellation". We immediately called to cancel, but they said no. We called the motel, and the guy said "sure", we will approve the cancellation, but Priceline keeps saying that they can't get a "positive response" from their hotel partner. Absolutely fraudulent.

Priceline only rips the customers. I lost money because of Priceline as they are not helping the customers at all. I booked a refundable hotel at Marriott Tahoe Residence from Priceline. I realized that the price is cheaper on the Marriott website and I called Priceline and they did not cancel my reservation saying that my refundable period was expired only one day. They did not send any reminders before the expiration date. Priceline sold me 30%more than what is on the Marriot’s website even though I booked 2 months before. DO NOT book anything from Priceline. They want to only get your money but do not service anything. The customer relationship is very bad, you will have to wait for 1 hour on the phone. VERY VERY BAD EXPERIENCE.

This was the worst retail experience I've had in my 61 years. I was traveling with my handicapped son who is autistic non-verbal and travels in a wheel chair. Priceline made a reservation at a hotel different from the one they provided to me on my itinerary. When I contacted the hotel from the airport to let them know we were delayed but still coming the Hilton hotel representative stated that I did not have a valid confirmation number, the hotel was sold out and they could not provide me a room. I also had the wrong contact information for the car rental agency. After more than 8 hours of delays with Jet Blue we left and went back home. Priceline stated that they would issue me a refund. They never did and are now responding to my credit card company that because I "cancelled" the trip it was non-refundable. I didn't cancel the trip, the hotel told me WITH PRICELINE ON THE RECORDED phone call that they never received a reservation.

Purchasing car rental through them felt like a scam. First, they offered me driver's insurance for an additional $10. When I got the receipt the insurance wasn't listed but my card was charged with the insurance amount added to it. Then when I got to the car rental office, the car I had paid for was NOT available (it had to be an SUV for 8 people - which the car category in the receipt clearly stated). They had no customer service available, their car rental office was managed by a different local car rental business that had no power to help me. The owner of the car rental was kind enough to rent me his own car for the cost already charged because he felt bad about my situation.

We’ve been on a cross country road trip to take mother back home to NC, and now the return journey to Texas. I always book exclusively through Priceline while traveling- as Priceline has always done right by us, and this was especially needed on this trip traveling with my 81 year old mother. Alas each hotel has had issues. Starting with our first night of our trip in Meridian, MS where we booked a 2 queen room to arrive and be told that “Priceline has it marked wrong, it’s not our fault” and led to my 81 year old mother sleeping on a pull out couch. I was NOT happy.

I used Priceline to purchase a hotel room. Upon arriving at the room, I noticed that the room looked nothing like the pictures. It was dirty & old. The bed looked unstable & the area looked like you would be robbed. I didn't even grab my stuff out of the car because I was afraid I would take something unwanted home with me. I called Priceline & told them the situation & let them know that I had already spoke to the manager at the hotel & they said once Priceline contacted them, they will approve the refund.

This company steals your money and tries to give you the runaround. Never book with Priceline or any of their affiliates. I have been trying to get my money back from staying at a hotel that was unhygienic. It has been very difficult. They will come up with any reason to not give you the money.

⭐ If I could give ZERO stars, I would! ⭐ I booked a hotel through Priceline, but due to an airline-canceled flight (not my fault), I couldn’t check in. Despite the cancellation being beyond my control, Priceline refused to refund me, kept my money, and provided no solution. First, their customer service was unhelpful, telling me it was “not their problem” and that I should contact the hotel directly. However, when I reached out to the hotel, they confirmed that Priceline was responsible for the payment and only Priceline could process a refund. When I called back Priceline, they still refused to help, repeating their “policy” like robots instead of resolving the issue. Even the customer service manager was completely unhelpful and dismissive.

My Priceline trip number is **. I paid for seats that cost $368.78 on 10/22/2024, upon checking in the day before departure (which is 5 months later), my priceline confirmed seats were not available. The airline agent told me that priceline did not send them the seat money therefore the seats had been assigned to someone else. If priceline had sent my money to the airline, I would have gotten the seats five months ago. After the trip (which is five months later), I called priceline regarding the mishaps, they then process the refund. If I had not called priceline, my money would not have been refunded. Needless to say, it is quite frustrating and there is no communication from priceline on this matter until I call them after I returned from my trip. Go shop somewhere else, priceline's customer service is lacking.

My wife and I booked a flight with Priceline. We had an option to upgrade for a fee of course of $71 that included seat selection and a carry on bag for no charge. After upgrading Priceline charged a convenience seat selection fee of $27 each for choosing our seats. Priceline just lost customer for their sneaky hidden fees. I’ll never use Priceline again. SG

Worst experience ever. I got a room in Ohio and the room wasn't cleaned from the last person that was there, beds wasn't made, hair and trash in the room so me and my 2 year old son had to sleep in the car because we arrived too late and nobody would help us. So tried to get my money back, the hotel said contact Priceline. So I been contacting them for 4 days straight now and all they tell me is they will call me back after they get the ok from the hotel and they never call me back and claiming the hotel not answering but when I call the hotel they say it won't be a problem giving my money back but need a call from Priceline but Priceline keep lying saying the phone is going straight to vmail but the hotel answer every time with me. So I wouldn't recommend it to anybody because Priceline will not do their job and don't care at all. I hate I ever went to Priceline and WILL NEVER DEAL WITH THEM AGAIN. WORST EXPERIENCE EVER SINCE

I tried to book a night at LA Quinta for March 18, 2025 through Priceline. The app pushed it up to April 31st. Would not let me cancel, charged me full price. Do not use them as they will not allow you to cancel. While we was at the motel trying to check in, another couple was here with almost exact same issue. WARNING! DON'T USE PRICELINE.

Be WARNED!!! They do not care about customer satisfaction at all!!! I rented a car to pick up at 3:30 am from Sheraton Hotel in Richmond, but unfortunately, there was no one working there at that time. I was told by the customer support they open 7:40-8 am, and she would do me a favour and cancel my reservation, which is no refundable otherwise. She said they would not pay for my $25 uber ride from airport to Sheraton. She did say they would pay the difference in price for another rental, but the rental must be in the same range. She also offered a coupon in no amount of money which I must use by June this year.

1st & last time I'm using Priceline. FALSE ADVERTISEMENT. HORRIBLE CUSTOMER SERVICE. I purchased an all-inclusive stay for my birthday in Cancun "per Priceline all-inclusive," they took my money and booked a bed & breakfast at the resort then informed me if I wanted all inclusive. I would have to pay an additional $95 per person per night that may or may not be reimbursed. I was on the phone multiple times on my birthday in Cancun. Customer service said they couldn't move me to another resort and but they would process a refund that never happened.

This has been the WORST experience ever, not only did we have Rachel over 15hrs to a hotel that could not find my reservation that I paid for in FULL but the hotel representative advised that there was a shoot-out at the hotel just moments before I arrived in my U-Haul with my grandchildren but she also advised that I need to leave and not stay here because it is unsafe.

Priceline does not check out the places they advertise for you to rent. I was conned into renting what I thought was a motel room that turned out to be a homeless shelter. It had a big blood stain on the box springs a fecal matter in the toilet. The whole room was filthy and unsafe. I left immediately and requested a refund. I was told the owner did not give refunds and to call Priceline. They also told me they did not give refunds but instead offered a 15% coupon?? I initially booked 2 nights not knowing and cannot get a refund. It's a total scam. I will be filing a complaint with the Colorado Attorney Generals office as well as notifying the local news channels to investigate consumer fraud.

Do not use Priceline! It is a scam. They hide actual costs then trick you into booking that "low" price. I booked a 100% cancelable room through their site on 3-15-24. 15 minutes later I cancelled but was told that the 100% refund expired on 3-14-24. Notice that's 1 day before I made the reservation! They kept $106 out of my $180 deposit & won't refund it. Crazy! Look at complaints at Better Business Bureau. Now, I'll have to dispute the charge on my credit card & hope to get my money back, that way. What a hassle!

Priceline site says no hidden fees but it buries facts about rentals so it does not have to refund your money. Specifically my situation was fine print on local rentals, essentially hiding things like no local rentals and therefore unable to refund. Never using them again, it’s a fraud.

Booked a car through Priceline and used a company from their site called Advantage car rentals. My price went from 162.00 Canadian approx to $979.00 USD because of their hidden fees and “insurance” costs. Make a long story short we were in a shuttle bus with 13 other people in the exact same position as us. Called Priceline to let them know what had happened and they said there is nothing they could do. Never use Priceline. This is the second time this has happened to us with hotel and now vehicle rental.

Paid for a rent a car and promised they took my insurance. Brought hard copy and the scan app didn't acknowledge the information. We had to pay an additional 282 for 6 days. Never book with green. I will never use this app again. I am very 😡 😞 😡.

Case ID **. Lied about the property. Stating indoor pool. When I verified. No pool. Called to be switched to another room. They can't. They hold my money 1 to 7 days while deciding if I will get a refund. Even though they lied.

They have messed up availability. Paid for a room and got to the hotel to get told they have none available. It takes 2 to 10 days to get refund. The hotel said that they wasn't going to do anything about room being dirty. I have left a hotel stay due to a cockroach in the room. Didn't get full refund even though I was only there for 25 minutes and I won't stay and bring bugs home. Also had an experience where the room was dirty and I ended up cleaning my own room. Didn't get any compensation for the inconvenience. Even though the hotel's policy stated that he didn't like the room the night was on them. Worse to book anything through ever.

It was a pain to reserve. They put me back and forth between other sister companies. Double booked me on three different occasions. Still owe me money for one refuse to pay. Keep bringing me back and forth telling me that they're going to resolve the situation but every time I called they don't even know that I have a situation. These people do not have their stuff together and they owe me money and I refusing to pay.

I called Priceline for a hotel reservation and they confirmed there is no cancellation fees if I cancel 3 days before. The reservation was done on the internet. But 4 days before, I wanted to cancel. They told me I have to pay cancelation fees. Very surprised, I called Priceline to confirm what they will tell me if I make a new reservation and Sebastian confirmed me 2 times there is no cancellation fees before 3 days. When I told him I wanted to cancel my actual reservation, he mentioned there is a cancelation fees (on the same hotel). I spoke with his manager Brandon, he completely refused to give me 100% refund. I tried to do the same reservation online and nowhere it was written you'll get cancelation fees. But Brandon, still saying there is fees. I WILL NEVER DO BUSINESS WITH THEM AGAIN.

When I booked a rental car for my wife & daughter's trip we decided to have the car picked up by my daughter since she would be arriving about 90 minutes earlier. I indicated she was 24 and not 25 but no mention was made about additional fees. Now my daughter is picking up the car and they are telling us it will be an additional $120 or $20 per day because she is not 25. This site is deceptive and dishonest.

I used to be a Priceline fan for many, many years…until they refused to give me a refund. I attempted to cancel online and the system would not let me, so I called their number and was connected to a 773 area code (Chicago). The operator advised that I cancel directly with a hotel, which I did. Instead of two nights I canceled the first night and was only to stay on the second night. This was approved by the hotel manager. I also was advised by the Priceline agent to call them on the day of checkout to let them know that I only did stay one night and that I got the approval. I have called and wasted multiple hours to get a refund from Priceline, a refund for the first night that I canceled and that the hotel did not even charge Priceline for.

Priceline gets your money, promotes whatever hotel on their website, and their customer service does not even care about your serious incidents. After 41 days of neglecting my requests, I am writing my review for others to consider: I experienced a serious incident of discrimination, unprofessional conduct, and service denial that occurred at the Fort Worth Downtown East location (Address: 2425 Scott St. Fort Worth, TX) on January 31, 2025.

Very disappointed. Booked a room while traveling and the directions provided by Priceline did not take me to a hotel. Pulled into a gas station for directions & were told there is no hotel. It was dark on a dark 2 lane highway. We went ahead & booked in the next town. I called 4 times to customer service. The first person agreed there was no hotel. The next 3 said there was and I stayed in the hotel in a room #206. We didn’t. Never found the hotel. Wonder whoever they gave my paid room to got around my ID since, I was carrying mine? No refund. Just “too bad so sad!” Bad hotel service and bad customer service policy from Priceline. (Agents were ok, by the way.)

I used Priceline to prepay a non-cancelable SUV rental in GSO (Greensboro, North Carolina). I arrived at the airport only to be told they don't have any cars. There were 7 people waiting ahead of me that also had reservations, but no car was available for them. My options were to wait until 8 cars were returned, and take whatever car was returned, or rent from someone else at a higher last minute rental. I had to take the other car company's rental and it cost me more than $150 extra for a small car. The woman at the Budget counter told me this happens all the time.

Priceline is nonrefundable. They partner with insurance so you can receive credit if your trip needs canceled. The insurance has so many requirements and they immediately decline your request. This is a scam to make money off people.

Don’t use Priceline as they do not communicate with the hotel booked through their app resulting in no room reservations upon checking in. Luckily our hotel had one room available or we would have had to sleep in the car. Will not be using them again.

I reserved a car using Priceline to attend a conference. When I tried to cancel the $24 a day car because I could not attend, the car reservation happened to be nonrefundable, despite the reservation mentioned that if I purchased a $13/day protection I could cancel any minute. After I made the reservation (and nowhere on the site said it was nonrefundable), I received an email that looked as if all was ok, but for the fact that there were extra $56 in fees, which I assumed had been the $13 protection for 4 days plus tax. When I tried to cancel a month later (and a month ahead of the conference), the car was nonrefundable, a customer service rep told me (after snickering at me several times) that he could not give the customer details about the nature of the fees and that I had never contracted the $13 protection policy. After the call, they even sent me an email confirming my reservation, the one which I asked to cancel. Extremely frustrated and disappointed.

I tried to rental car through them, rental place wouldn't take my card, I call them and spoke to someone about my 104 dollars for the insurance to get it refunded, they told me 7 to 10 days. I call them back 9 days later, they said they had no record of me calling and told me that I couldn't get my money back then I ask to spoke to a supervisor and was told they would call me back, yet to hear from them so if you don't want to lose your hard earned money don't use them

I paid $150 online and when I arrived in Florida I was forced to pay an extra $250 or I would be walking with my family. Priceline did nothing to fix the rental company they sent me to. See attached invoices.

Fraud. Priceline is to cheat customers. They won't refund your money and will have hidden tricks to charge more money. Will never use this fraud website ever again. Also I would recommend no one should use this website for booking anything, they are here to take your money and you will end up with a very cheap and bad experience.

Priceline hooks you up with DANGEROUS car rental companies. You don't realize it when booking, but you are renting from car rental companies that rent "wrecks". The "off-site" rental place (York Car Rental) in Tampa, Florida gave me their business card which said "Rent-A-Wreck". Not only was the car a "wreck" it had two warning signs. One about tire pressure and the other said "Air Bag System not working". I only slept 2 hours the night I picked it up because I was so worried about the car rental. I sent a message the next day with pictures of the warning lights. They tell you they are aware and to drive it. I was too afraid to drive it, other than back to the rental site on my trip return. It was awful. Definitely not for a person that worries at all about safety.

I was using app to book a room for my husband. Made it to checkout, put credit card in and got an error that deal was no longer available. So, I went back and made another booking. Ended up with two bookings and they would not cancel the extra because it was same day and nonrefundable. Even though it was their app that screwed up. Unacceptable. Will never use again.

Absolutely Terrible Experience – Priceline is a Nightmare! I had the worst experience booking with Priceline, and I will NEVER use them again. First, I made a reservation for a hotel, but when I arrived, the hotel had no record of my booking. I called Priceline’s customer service, and after being on hold for over 45 minutes, I finally spoke to an agent who was rude and unhelpful. They claimed they couldn’t find my reservation and offered no solution.

First I want you to understand that I needed to travel from palm beach to Long Island because my brother was dying, so I booked flights, hotel, and car rental through Priceline, everything was ok for Monday overnight Tuesday returning, my niece called me and said Monday she thinks will be too late, is there anyway you can come sooner.

Not upfront at all about the rental car company location. I called to try to get my money refunded because I bundled my hotel and rental car and found out after the fact that the company is off site from the airport in a very remote and sketchy location. I’m a woman traveling by myself. My flight will not be arriving until late at night. I don’t feel safe with this arrangement. Customer service was not at all helpful or understanding of my situation and refused to refund my money so I will have to eat the cost. Needless to say I will not be booking through a third party like Priceline ever again.

Do not rent a car on any express deal. No one will help you with the reservation and no changes or cancellations can be made. I rented a car to attend my father in law’s funeral and had to make 12 phone calls and got no help. Finally roadside assistance helped me. All I needed to do was drop the car off at a different location. I understand if they want to charge me but they literally would not do it in the system no matter who I called because I made this reservation through Priceline. I also had to cancel a reservation a week ahead and they took the full amount of the three day rental for the cancellation. Be aware! Never using Priceline for anything again.

Made a reservation for the wrong date and reached out to have it changed. Almost a week later received a reply that was not possible because I missed the deadline to change it. If they did help me on the date I sent the request I could have changed my booking. It’s a total Lack of respect for the clients.

I specifically asked for a hotel in Ridgeland, MS and they booked me into a really bad hotel in Richland, MS. The areas are close to each other but one is in a much safe area. Also, they did not listen to any of the amenities that I would need by the hotel. So, now I am stuck in a hotel in an unsafe area, no amenities (the room had no soap, very few towels, sticky bathroom floors, broken furniture, and can not even get bottled water or any other conveniences typically provided by almost every hotel I've ever visited.) I travel and have never been in a hotel that is so poorly run. I've been in much cheaper hotels than the one they booked for me with so many more amenities and pleasant personnel. DO NOT RELY ON PRICELINE TO LISTEN TO YOUR REQUIREMENTS AND GIVING YOU THE BEST OPTION. THEY DO NOT CARE ABOUT ANYTHING BUT YOUR MONEY!

Used Priceline with the United app!!! Big mistake!!! The mud sized car I rented was not available so I was forced to upgrade at 50 higher! The 4 star hotel was (is) a dump with only 1 elevator working forcing us to walk to the 8th floor… I tried to switch hotels but I could not because I used Priceline!! I never had this problem with Expedia!!! Don’t use Priceline.

I put in the amenities that I wanted in a hotel and I made a reservation. I paid extra to be able to cancel and was told I couldn't when I didn't get what I asked for with the hotel. I must say that they do not keep up with how these hotels are before they send people to them. Be aware when booking through Priceline!

Prices are very affordable and the deals are Great. The booking on Priceline are very convenient, the checking in and card service is Excellent! The hotel stay was very clean & front desk staff. SAM was professional & Excellent.

I placed an order online through the Priceline app. I asked for Feb. 27, 2025 one way from Midland to OK city the first time the system booked March 28, 2025. I caught it when it sent me confirmation so I canceled. I really thought I had made a mistake so I just rebooked it again asking for Feb 27, 2025 and was on the road driving so didn’t check email. When I get to the airport they informed me that my flight was again booked for march 27 which I will be in Seattle flying on another American Airlines flight. When I called to see if they could refund or credit me they just basically said no! Even though I am a PRICELINE gold VIP! That standing had no value in helping them correct their system's error! Just made problem for using them. I will book all flights through the airlines direct from now on! A few dollars is worth my peace of mind of being taken care of like a valued customer!

Although the flight may be cheaper, NOT WORTH THE HEADACHE! I’ve only experienced issues with them every time I try to give them another chance. They use fake names and clearly working based out of India and offer no help. They say one thing and call back saying they never “guaranteed” anything on their end. They also offered prices MORE than the airline itself.

I booked a domestic flight within Canada and booked it through Priceline. Prices were posted and discussed with Priceline personnel and never was there any indication that the prices were in USD. My invoice reflected the price we discussed. When I got my Credit card statement USD exchange of $750..00 was added. I contacted Priceline by phone but the supervisor I spoke with was of no help. Never again will I book through this company and I will use every opportunity to warn others about the price deception that I have experienced.

Due to health concerns, I missed my flight with American Airlines, and the airline automatically canceled my return. I called Priceline, I was told to call the airline (American Airlines), both were tossing me like a soccer ball. Very unhappy, I was not even looking for claims for the missed flight but to make my trip for the return. Invariably, I have to buy another ticket with another airline. My family and I will never use Priceline or American Airlines anymore.

Never would I ever recommend booking on Priceline even if it will save you a couple bucks. If there is anything wrong with the hotel, especially something major, they will do absolutely nothing to support you. They put everything back to the local hotel. If your booking is with the hotel you will least have the ability to deny the credit card charges, but due to Priceline’s terms, you are left with no case. We tried dealing with them on a hotel that promised us a refund and then declined to follow through. Priceline’s staff didn’t return calls as promised and did absolutely nothing to support me. Very disappointed and definitely learned a lesson on not to use them in the future. Their grade is a big fat F!

I stayed at this location for 6 nights. Upon check in I was informed by the kid (I don’t use that phrase lightly) at the front desk that there was an additional fee of $172. What I negotiated with Priceline was a final bill. Not a penny more. I was very adamant about that, but as I was backed against the wall, I had no good choice but to accept that fee, even though I was there on business and I told them I was not going to use the amenities of the resort. That was a resort fee that should’ve been disclosed. Then the next surprise.

Well, I'll start this off with, ultimately, it's my fault. I screwed up the dates on my Flight and Car rental. I was able to get a refund on the car rental, thank goodness, but my 2 person ticket value was lost. Called the airlines directly, American Airlines said it was the most restrictive ticket available, and nothing they could do. Delta said they could credit it, but it was bought through Priceline so they can't. Priceline, won't do anything other than change the dates, for $360 fee on top of the price difference for the tickets... The flight is 3 months out, and I'm out $1000. Just wish there was some sort of mercy with Priceline instead of feeling like I crawled out of a Dungeon.

Priceline is not an authentic platform. Be careful for their information is not credible at all!!! They say there will be airport shuttle and breakfast - both of these are for a cost. They say the hotel is accessible to the metro, but in reality - that is not the case. In addition, they charge for Airport shuttle service. Then they don't let you make any changes to the booking, saying the property will not allow us to cancel, or if you call the property, they say - these third party platforms are the issue. So this entire process is kind of fraudulent. But Priceline appears to be notorious for misrepresentation and inaccurate information!

I have booked with Priceline for years, and usually it has been a fairly good option for travel arrangements. Recently however, the service is not up to par. I expect they will follow up with me on a hotel refund. Instead, they did not have information documented properly and expected to continue to call back until it is resolved. I will have to file a credit card dispute I suppose. I will still recommend but am not happy.

Horrible experience with Priceline. I personally will never use a third party to book reservations again. I booked a hotel for the hot tub and pool. Upon arriving a sign in lobby stated pool and hot tub closed. We asked if we could cancel and the hotel manager said it was a third party I would have to contact them, and once they email him he would cancel it on his end. Went to another hotel, while on hold for a hour with Priceline. The lady said not a problem, she will put it in her system they will email the hotel and I would be refunded.

On the 13th day of Feb I book a flight and hotel reservation for 8 Mar to 15 Mar. A few days ago I checked the reservation and discovered a different date Priceline gave me. They had me booked for the 15th to 22nd. They are refusing to refund my trip. I called many times Priceline customer service. I spoke with a foreign lady and she said it would cost 500 in advance to cancel a, after the fact they told Me I could not cancel. A second person I spoke with which was a foreigner also said I couldn’t cancel and then turn around and try to book me on another trip for Monday and told, "Book now and we will send you a refund" but wanted more Money up front. He claimed he was the manager named Roy.

I don’t recommend Priceline. They support companies that steals your money. The deposits I booked through Priceline my vacation package. Not only the car rental stole my deposit also the hotel stole my deposit. I called Priceline and they do nothing to help you at all but apologize but they are the one that recommended you to this places so they should be the ones responsible for the refunds. Bad. Please don’t book through this people ever. You're going to get scammed for your hard worked money.

I will never book through Priceline again. I booked 5 rooms for a month in West Palm Beach, $20k worth of rooms. Before the reservation expired I received a call from my workers and they were locked out of their room. After contacting the hotel to see what the issue was they said that the one room was only reserved through the 20th, 8 days before it was supposed to end. I called Priceline and they said that they booked it through their partner Booming.com. I went back and forth between Priceline and Booking to get resolution. They each blamed the other, all I wanted them to do was call the hotel and straighten it out since I paid Priceline for the entire amount for 5 rooms for a month. Priceline said I needed to contact Booking for a refund and Booming said I needed to square it with Priceline.

I wanted to cancel my trip after only a week after booking a trip to Italy for July of 2025, but Priceline said that window had closed and won't allow me to cancel. How ridiculous is that for a trip that is 6 months away! I will never use Priceline EVER again!

Do not use Priceline. Horrible company. Customer support is non existent. Total scam for travel needs. This crooks need to be put out of business. I have no idea how they are considered a legitimate company.

Rented a car from york car rental at Denver Airport through Priceline... They never picked me up at the airport, or Return my phone calls... Priceline tried to contact them. They would not return there for phone calls...The priceline said they would help me get a refund.. never did...just gave me a run around...Would not use Priceline or York Car Rental

Check the flight restrictions prior to buying their insurance. You are led to believe that the insurance offered for the flight that you choose would cover things like emergency date changes, however it doesn't on some flights. Although they will still offer the insurance they will not cover you if you need to change the dates and may only possibly cover for cancelations. Will never book through Priceline again. I only gave one star because the customer representative was friendly about it.

Priceline.com are thieves. Don't ever use their services. You will get a much better price and service if you go the through the hotel directly. I booked a hotel through Priceline that I thought was costing $289 plus tax for one night. My stay was supposed to be on 9/29/25, over 8 months away). After I booked it, I realized that the total was over $422. Apparently, they added an additional $122 service charge to it. When I realized what they did, I canceled the reservation (less than 2 minutes after I booked it). The fee for canceling the reservation was $422, so they refused to refund me my money.

I would never use Priceline again. The customer service is horrid!! I needed to cancel a flight due to unfortunate circumstances, and they refuse to connect you to a person. AT ALL! I've tried speaking with them for nearly 24 hours and each time it's simple answered by a robot. Save your time and money DON'T use Priceline!

We arrived at our hotel to be told they did not get my reservation and that it is Priceline's fault because when booking bundles with American Airlines, the hotel confirmation does not come through. This was a Hyatt in San Antonio which I will NEVER use Hyatt again just like I will never use Priceline again. My husband and I spent almost 4 hours in a hotel lobby on Valentine's because Priceline messed up. We missed our dinner reservations and ended up having to get a hotel in Austin on our own. Also, Priceline could not find a replacement hotel because I booked a 5 star hotel and they would not allow me to be booked into anything less than a 5 star hotel even though I said that was ok. The person on the phone said the management would not allow me to be booked in a 4 star hotel.

Complaint about my experience with Priceline. I purchased a travel package with Priceline and lost over $5,000. Upon arriving in Florida, the car that was supposed to be waiting for me was not available because the rental agency had closed at 7 PM, while my flight arrived at 9 PM. I was not reimbursed and had to rent a car from another company. Additionally, the hotel I had booked, which was supposed to be a "spa," was under renovation, and I was not informed. I had to leave with my family and contacted Priceline, but they did not offer any assistance or reimbursement. The response I received was that they could not help me. I booked everything through this company and was extremely disappointed. I do not recommend Priceline to anyone, as my experience was terrible. Stay away from them!

I will never use Priceline again. I booked a flight as my son was in an accident in a coma with traumatic brain injury, and the flight was delayed, I spent over 12 hours in airports altogether, but Priceline did nothing to rectify the situation. To make it worse, I purchased $30 trip protection insurance but according to Priceline “that insurance only covers life and death situations”, so they’re scamming people into purchasing what they claim is trip protection but doesn’t protect your trip.

Traveling alone with my teenage daughter. Left our hotel after one night to due to safety issue, security was aware as well as front desk and they understood. Texted Priceline chat that evening and no response. Purchased another hotel through Priceline for the same night. Took photos of issue and Priceline refused to refund our hotel stating the Holiday Inn manager says there was no note of us leaving!!! Absolutely unacceptable. Never ever will I use either company again!!

I looked for a car rental in Jacksonville multiple times without a problem. Then suddenly when I get my booking info it says I am booked in Orlando? WTH? And their bot Penny says no refunds or adjustments allowed. I feel scammed.

Agents lied to me multiple times. I explicitly asked does this include a pet fee for 7 days. It didn’t. I called back to have a manager listen to the call and that I asked that exact question. Got an email the next morning saying they had contacted the hotel and fixed it. Nope. Second lie. 24 hours later and I’m still trying to get this figured out.

Worse service ever. Don't use them. Read reviews. Can't get a trip canceled, and put on hold for hours and then hung up on. This needs to be reported better business and reported. Was told have time to cancel but if No one helps you, you can't get it canceled. I put credit card on hold and calling bank to report this issue. Even hotel we booked at can't cancel it for us and I explained to them we not coming and our credit card is on hold.

I booked hotel through Priceline. Long story short the hotel gave us a room that was not clean. And couldn’t find another room for us because their computer was running end of day. I advised the front desk clerk that I wasn’t comfortable staying and she said, "No worries, just have Priceline cancel it." I booked another hotel and called Priceline to advise. After going through their back office process, they denied the cancellation. They said the hotel was not approving. I explained the situation and reopened. They continue to decline my request. They say the hotel doesn’t approve it. And there’s no way for them to process a cancellation without an override code from the hotel.

I wouldn't recommend Priceline. I paid extra for assigned seats so my daughter Would be able to sit next to me during a 9 hour flight. Lufthansa said that priceline never confirmed the seats so my seats were sold to someone else. The flight attendant told me to hold on to my boarding passes so they can be used as proof. When I called priceline they immediately told me that this isn't their issue. I need to call the airline.

Booked a trip by accident because their checkout had “Continue to review order”, which indicated that you’d be able to review the order on the next page. They ended up charging me and when I called cancel immediately they told me their vendor (the middle man to the middle man) won’t refund me.

I booked a room on Priceline website. I was following direction, put all information in it. I picked 1, 2, 3 till 4 at person window. And then credit card and then confirmed. Within couple minutes, I tracked my email. Everything was correct by the person has 2 in it. I believe that’s the system website has a problem. I call back to Priceline away. Priceline want me to call Holiday Inn Express. Holiday Inn told me $35 dollar per person per night for extra if I want more than two person checking in. I am not happy which system was made a mistakes put on me. So I keep calling ~keep calling~, calling almost all of the department and then no one answer. Finally I get some refund department. They said they can refund me whole money but charge me $300 for penalty. What!!! I don’t think so. I haven’t wrong why I pay penalty for.?

I will never use PRICELINE AGAIN. We went to rent a car in Hawaii as our stay was extended. I booked one on line not knowing it was Priceline. Found out that car was not located at the airport so wanted to cancel but nobody was ever to help out? I actually went to the car rental place to cancel and they said I had to do it through PRICELINE. COULD NOT REACH ANYBODY AND NO PHONE NUMBER TO BE FOUND. So they charged me for a car I never picked up. I have disputed it twice with no luck. So it is damn crazy that I have to pay for something I never got. PRICELINE IS HORRIBLE.

I made my resort reservation with Priceline at the Aston At Poipu Kai & received my confirmation #**. Because we had non refundable plane tickets & hotel reservations before and after this stay I even called their customer care team to get reassured this was a firm reservation. The agent assured me it was solid & a done deal (I even wrote a very positive review for her giving me the peace of mind that everything was confirmed).

I booked a hotel using Priceline; it was an express deal. After I booked the hotel, I received the hotel and hotel address—this was not in the location they listed. It was literally several miles from where they had it listed. I called Priceline.com to cancel the reservation, and they informed me that I had to pay a cancellation fee of $125. The initial cancellation fee was $200. I begged the rep to reduce the fee because it was their error. They were unwavering. I don't recommend using priceline.com.

My experience with Priceline has been unsatisfactory. I purchased insurance with the expectation that it would cover emergencies; however, I found that claiming a refund was excessively complicated. To have my request considered, I was required to provide a doctor's note containing personal medical details. This requirement seems unreasonable, especially when one purchases insurance for protection against unforeseen circumstances.

Buying a travel package from Priceline is horrible and the change for illness policies are worthless to the consumer. I went through the experience and I recommend everyone not to buy third party travel, it is better most of the time to go with the same airline. Jetblue is a cheap airline with poor customer service too. So read this and consider to not use priceline never.

I booked a trip to the Bahamas. Even paid for the vacation protection. Priceline verified and Took payment. Jet Blue to fly there and Bahama to fly back. The protection plan clearly stated for any reason of cancelation I was covered. Things came up and I looked to cancel. What a horrible runaround. After an hour or more online I finally found a Numbers to call. Called and was told it had to go through a claim with Xcover. Tried on the website for xcover, it wouldn't take my info. Finally got it to go through. Rejected, I have to go through— Priceline. Big shock! Back and forth. After hours of this runaround I guess I will have to try again tomorrow. The vacation was scheduled for last data of March into April. Over 1.5 months away.

The people working in Priceline are the rude and worst people...who does not have proper training on speaking or behaving with customers... They don't give proper solution. In fact..they cut the phone on your face.... I am very disappointed and will never take priceline services again. If there is a real KARMA...this business will come down for sure.

Very stressful time talking to them. Every representative I spoke to said different things. I USED TO LOVE THEM, BUT NO MORE PRICELINE!!! I will switch to Expedia and book all my future trips with them.

They have the worst policies on their platform. Who would be cancelling within 24 hours of the booking? Either the plans would change before 24 hours of 48 hours or on the day of the booking. They say in their policies that they will give a full refund but It comes within 24 hours of booking the service. Who the heck made these policies? Are they simply using that money to grow? If this is the way to grow, I'm sorry to say that you will never succeed in this space and soon you will shut down. I wish I had a 0 in the rating.

I booked a vacation package through Priceline (Trip Number: **) and just five minutes after booking, I realized that I had made a mistake with the reservation date—My trip was actually scheduled for the following day. I immediately contacted Priceline customer service and explained the situation. The representative assured me that it would not be a problem and that the best solution was to cancel everything and rebook with the correct date, as Priceline would issue a refund. Following their advice, I canceled the initial booking and made a new reservation with the correct date. However, I was shocked to find out that Priceline only refunded the flight and car rental but refused to refund the hotel, despite their own representative assuring me that the full refund would be processed.

Terrible customer service. Claim they cannot make any edits to your reservation once it has been completed. When we called the hotel they said they cannot make changes and it has to be made directly through Priceline. However, when you call priceline all they do is "submit a request" and will not guarantee the changes will be made. Current system allows for no modifications to be made, terrible service/customer service. I would avoid.

DO NOT rent cars through Priceline without a backup plan! I booked car for airport pick up, received confirmation and when I attempted to pick up the car on Feb. 5th, 2025 I was told by rental counter agent they had no cars. When I spoke with Priceline customer care they confirmed to me they have no control of availability of cars. This is strictly controlled by the rental company. Thank goodness it was early enough in the day that I was able to rent an Uber. Unexpected cost, extreme inconvenience and overall poor business practice. They should warn people. They offered me 10 percent off next rental. Seriously!

I booked a hotel from Priceline and they scammed me of $271. From the beginning, they are not honest and also liars. When I called them to cancel my booking, they told me my money would be refunded but they never did, which I had to call my bank to dispute the transaction, then I called them again and they also scammed me to call my bank to cancel the dispute that I would get my money back. I called my bank to cancel the dispute and when I called them back they only told me there's nothing they could do. Scam people.

I called into Priceline Twice to cancel or change date of booking. Accidentally booked twice for the same day and couldn’t cancel one of the reservations. I was told that is due to policy after I had done it within a minute of booking.

I will not be using Priceline again. I purchased 2 tickets on economy class which included checked bags. At the airport my class had been changed by Priceline to basic economy so I had to pay $80.00 to check our 2 bags and will be paying $80.00 again on the way home. I called Priceline’s Customer service and after many many tries to get to a real person, I finally was able to talk to a representative but got no results. So my advice is.. If you choose to buy from Priceline, just buy Basic Economy class so you only have to pay for your bags once.

I made my reservation online, and when I got to the hotel they said they never got it. Priceline system went down and they told me there was nothing they could do to help. They would not cancel the reservation nor refund my money. I had to dispute through my credit card company.

Recently I booked rental car and to great shocking car was not provided to me even after they charged almost 300 dollars for a week. They said they couldn’t give me car because they couldn’t scan my driver's license. I provided my passport and still did not give me rental car and refused to refund my money. I had terrible experience and ruined my vacation.

Booked a rental from MCO - Orlando Fl and they paired us with Green Motion! WARNING… Every customer was upset in there, that they only had a limited amount of insurances they would accept and they wanted you to log into your personal account through their company to book. It ended up costing us $200 extra dollars because they would not expect our insurance. Additionally, I thought I was booking directly from the airport but instead had to be shuttled 20 min away. To basically be forced to by their insurance or Uber to another rental car place. Terrible!

I had 3 different car rental reservations that I made on my birthday January 30th but never rented the cars and I contacted the chat for a refund. Now customer service is saying I lost all my money because it’s been over 72 hours. But I contacted by chat within 72 hour window and asked for refund because I didn’t rent any cars.

I tried to book a hotel under Priceline. Got switched without me knowing to a 3 party.... "book a room". There were hidden charges. Could not get out of my reservation without paying $139. It's a scam.

After the AI bot told me one thing, the customer service assistance helped me tremendously, once I found out how to contact them.

Terrible experience with cancellation 30 minutes after booking even with the travel insurance. The lesson cost me 300.00 and the service is a waste because you could book yourself and have more control over your reservations. The fact that I bought travel insurance in case I had to cancel was useless as they still charge you fees and rental car apparently does not apply when renting a vehicle through them. I am disputing the charges and will never use them again.

After I accidentally booked my trip one day further out than I planned on staying I was able to remedy it with Priceline but it was not easy until it was. I did not know how long I was staying due to health issues either so I piddled for the middle and chose a date blindly like Russian Roulette. That's the way I leave. I suffer from PTSD for several reasons. I booked my flight through Priceline. Not my hotel. I did get a rental car but I had to end up ubering because of web service until I was able to connect. That was at the motel I stayed at. Level 8/ Super 8 Motel. I'll include the review and address here to. Priceline is easy to use but it doesn't always automatically connect and I prefer to use a safe network. On with the motel....

Charlotte **

I booked a trip to Japan through Priceline for my family. Due to their faulty website I had to pay double for my hotel and I’m still fighting to get my refund. Customer service is trash. DO NOT USE!!!

I had a horrible experience with Priceline after I use their website for rental car. I lost the deposit after the rental company refused to give me a car unless I buy insurance for $32.99 a day from them. Priceline customer service representatives are notoriously rude and I had to call several times for the last 13 days, but they always start the process as new so I had to explain everything again and again for no result. Please learn from me and don’t use Priceline or York car rental in Florida.

Do not use Priceline! They did not offer anyway to allow for refunding my vacation package. Now, because of the airline I book suffered a fatal crash in the airport I was heading to, priceline refuses to issue a refund stating I did not purchase insurance to allow me to get a refund. They are scammers who want to keep your money. They also hide behind "airline policy" yet when I called the airline for a refund, they told me I had to contact priceline for any refunds since I purchased the package through them. They will do anything in their power to keep your money. Do yourselves a favor and go elsewhere!

If I could give 0 I would. Site directed is to hit the back button and choose another flight… said "Oops, this flight sold out, please choose another flight". We did. We were charged double airline fees. Called Priceline, spent 5 hours one day, waited two weeks spent another 3 to be told “Sorry nothing we can do”. Also said they had requested refund from AA ACTUALLY gave me ref #’s!!! Finally called AA directly and found out nothing had ever been opened on the case at all. They are in process of issuing credit. PRICELINE LIARS!!! Absolutely unacceptable! Do not book with them EVER!!!

Never ever book through Priceline, I accidentally had for a work event and now am stuck with a $400 expense because they refuse to refund me for canceling my hotel a week before my stay. I had to cancel because where I was staying at in LA was burned down and I was going to be delayed flying in to Phoenix, I got confirmation from the hotel and Priceline that I would be refunded. Well 3 weeks later, multiple unsympathetic calls, and consistent lies about their policies I have given up. This is an illegal scam they are running and do not waste your money working with them!

I booked a hotel through Priceline that was a combo deal with a flight from Spirit Air. The hotel is listed on Priceline as 4 stars. You can even see from my photo it has 4 stars. The pictures looked great. When I arrived the hotel was NOTHING like the listing so I called Priceline and let them know there were roaches in the room and trash just swept in piles in the hotel hallway as well as general construction and moldy smell throughout the hotel. The hotel would not refund me due to the fact I had not canceled the day before check in per their policy. I had expected Priceline to help since their site is where I had booked and they had a scam of a misrepresentation of the hotel.

We booked a hotel on Priceline for our beach vacation in VA beach and I had never used Priceline before. Price was better than going through hotel directly and beat all the other reputable booking sites. After paying for our room I contacted the hotel to make sure everything was correct and it was. I’ll update this review if possible after our stay to say if the hotel was as promised in the original booking info (quality, cleanliness, etc.). If everything turns out okay I’ll definitely use Priceline again in the future.

Buyer beware!!! Don’t book with Priceline!!! I would never book another thing with priceline ever!! I book a flight from TLH to KIN with a connection in FLL for 1/23. Snow came and the TLH airport was closed and all flights cancelled so I drove to FLL to catch the 2nd part of the flight. Now priceline is telling me I forfeited the first leg of the flight so no refund can be given. Tell me how did I forfeit the flight if the airport was closed and all flights cancelled. Not to mention I've spent 5hrs on the phone with them trying to get the sorted out only to hear no refund. They will never get my business again and I’ll be posting this review everywhere I possible can.

I used our employee discount portal, PerksAtWork to book travel. The site does not say or show that the travel bargains it is negotiating for you are rebranded Priceline. I would have never bought from them had they reflected this partnership! Now I need to make a change and there is a $199 change fee and the price difference of fare. They cobbled flights together between Delta and Virgin, but somehow Virgin owns the whole ticket. Checking online for price difference, I found something palatable. However, the flight I was offered was more than that which I found online. To change ($199) and difference (700) after tax and fees. Insurance only covers Covid, which is over. There is NO option to use partial or full credit toward any future flight. I had to know dates of future flight and arrangements have to be finalized before the original date of flight. It is set up to make sure you lose the value of your ticket if you need a change.

Tried to book a trip with Priceline for the first time today. Complete nightmare! They misrepresented which flight we booked and erased our shuttle. No customer service whatsoever. Don’t use them! This shouldn’t be stressful.

Be diligent when booking through Priceline. The confirmation process asks for a credit card to make your reservation, just like any other hotel/car rental/booking. What I didn't realize (and what they did not make clear) is that you are paying hundreds of dollars just to use Priceline's website, and will later be charged hundreds of dollars by Hertz (or whatever rental you go through) to pay for the fees associated with the rental car. Up front I was under the impression that the quote given by Priceline is what I would pay, not being told that Hertz would pile on their own slew of charges for the same reservation. There are a bunch of hidden fees, and I honestly feel like I just got scammed by very misleading advertising. Do not use Priceline if you don't want to be swindled.

I have been using Priceline for many years (10+). I have never had a bad experience with using Priceline. Their pricing has saved me a lot of money when booking both hotels and rental cars. I am very careful to read customer reviews and monitor the stars shown for each booking and that has helped me not worry about my accommodations. I love using the app and will continue to do so for many years.

If I could give zero stars I would. Accidently made two reservations and they wouldn’t refund my money on the extra one. Complete crap company. Do not use them for anything. Greedy company. Just $200 to them. They read the policy to me. Told me they would cancel the reservation but not refund my money. I will give them bad reviews every day until I get my $200 worth. Priceline sucks!

Booked through Priceline for a guaranteed 4.5 star room the night before the inauguration in DC. Hotel did not have my reservation on arrival. Turns out Priceline booked through another 3rd party website. Called customer service and spent 1hr and 46mins on the phone trying to get my money back and get a hotel room. They were trying to book me into a 3 star hotel in downtown DC. No. They goofed and didn’t want to pay for their goof up. Told me the other hotels that were 4.5 stars cost too much for them to book. They also kept offering me rooms in hotels that were sold out. My phone finally died and I ended up having to find my own hotel. Will NEVER use Priceline again.

Priceline service is very poor. Would give less than one star if I could. I had a death in the family and needed to cancel. The actual hotel approved the cancellation but Priceline is holding on to my money. Don’t use them.

The worst experience I have ever had. They sold me a ticket with a documented baggage and seat choice and the airline didn’t recognize this. They never refunded me the baggage charge I paid Even when I called them and emailed them many many times.