Priceline Reviews

Terrible experience with Priceline. I booked a hotel through Priceline, confirmation number was **.. I paid in full with my credit card, and there was no mention of any extra deposit required at booking confirmation page. But when I arrived at the hotel, they asked for an extra $150 deposit, which I couldn’t pay because Priceline had already charged me the full amount.

Hey I'm at the hotel that I booked and they said my name is not in the system. Waiting here for hours. Thanks Priceline.... NEVER USE PRICELINE AGAIN IN MY LIFE.... When asked for a refund all you guys do is it's not refundable.... I love how you guys treat customers.

I slept in my car last night with my family because Priceline's "confirmed" reservation with Hilton was for a room that did not exist. I tried to get help from Priceline from 4pm when I tried to check in until 10pm (5 calls, no help) so with no other options we slept in the car. No one at Priceline cared, or tried to make it right. No one at Priceline has been able to refund my money. The hotel receptionist said this happened to over 30 people in the past week-- people coming with Priceline booking for rooms that had been blocked out & were not available.

The fact that I paid for a room that is considered a 2.5 star is completely wrong. This place shouldn't have any stars. I had to pay an extra $100 for incidentals. And who do I charge for smelling mold all night? Woke up sick. Did I complain. Not yet. I have to wait till I get my fee refunded. I'm in the hospitality business. I own a cleaning business and this place is uncalled for. Take it off your list.

Priceline is quick to take the money, but takes over 3 months to refund your money. Make sure you follow up on your refunds. Or you will not get a refund, they one to two business days but that's a lie

I booked a room through Priceline. The hotel cancel my reservation but gave me a receipt saying I checked out. Either my room was canceled or I checked out. It’s impossible for it to be both. I have proof I had to get another room and Priceline will not refund me. I had to find another room, after midnight for my family of three. We were very far from home. Very upset. Priceline has allowed a hotel to be discriminated against my family. Will be taking legal action.

A customer service representative made a mistake and claimed my flight arrived at Atlanta airport around seven to take a flight back home at 10 a.m. Getting ready to get on the plane, I scanned my phone, and a red light went out. I found out that my flight was canceled by Priceline's customer service. I was asked to call and talk to a representative, but when I did, they said I had canceled my flight, so I asked them to clarify. Why will I cancel my flight then get up and go to the airport so I have to book another flight? I was at Atlanta airport from seven in the morning till 530 that evening trying to catch a flight back home.

Worst customer service. Called as soon as I knew I would be delayed by flight and rental car. Was told via ticket that the hotel was contacted and should be good for late check in. Got to hotel and they gave my room away and said I was a no show. Now being told I cannot get a refund for a room that I never stepped foot in.

Priceline’s business practices are unacceptable. They make it extremely difficult to get your money back, even in clear cases where a refund should be issued. Their customer service is unhelpful and dismissive, and it feels like they intentionally make the process as frustrating as possible. I will never use this company again, and I strongly advise others to avoid them. This has been one of the worst customer service experiences I’ve ever had.

I'm very upset about a charge that you guys put in my American Express for $266.34 when I didn't rent the car on October 4. I need someone to call me and tell me that payment is cancelled. My name is Jose **.

I purchased a full travel package through the United Airlines website, which redirected me to Priceline (I did not know about it). The package was for 2 travelers, including one way-trip flights and hotel accommodation in Berlin for summer 2025. Everything seemed fine until I checked out of the hotel. To my shock, the hotel informed me that the reservation was made for only one adult, and I was forced to pay €199 extra. This included 4 breakfasts, city taxes, and additional occupancy fees—even though we only ate breakfast 3 times. I had no choice but to pay on the spot.

This company is a piece of shit. Can't talk to no one but foreigners you can't understand. Absolutely 0 customer service. But most of all, Priceline don't give rat's ass. These people are the epitome of terrible business.

I recently rented a car through Priceline with Easi Car Rental, and unfortunately, it was one of the worst rental experiences I’ve had. The customer service at Easi Car Rental was extremely poor, and I was charged unfairly for going out of the state of Nevada. The policy stated a $25 per day fee, yet I was charged for six full days, even though I only went out of state once.

Absolute garbage. I paid $346 and have a screenshot of it that I sent them. They charged me $421 and upon calling and speaking with their supervisor (the call was finally escalated) they dug their heels in and refused to refund me the difference between what I paid and what they charged (for no reason they could give me). They literally charged me $75 more than their website said and they would not only NOT give me an explanation but they refused to refund me the difference. As long as they treat people this way, I WILL NEVER AGAIN DO BUSINESS WITH THIS COMPANY. The only reason I went with them is because they were cheaper than the others but then after they charged me more than I agreed to pay, they ended up being more expensive. DISHONEST BUSINESS PRACTICES.

I attempted to make refundable round-trip reservations for two from Charleston, SC to Redmond, Oregon on Priceline's website, but the site kept changing one of our flights at checkout. I tried 3 times with the same result before calling Priceline and talking to an agent. The agent said he could make the reservation for me and I repeated several times that I wanted an upgrade to be able to choose our seats, and to get refundable tickets, and he assured me he would do that. I added a rental car to the reservation for a total of $1,787.48. I was subsequently diagnosed with a heart condition that required a change of plans. When I called Priceline to get a refund I was told my tickets were nonrefundable. I spoke with a supervisor, Jessa, who apologized, but didn't admit they had made a mistake, and wouldn't issue a refund for the flights.

Priceline is no help. It's a gimmick; they charge you fees for services and they won't help you. If you have a problem with the hotel, the hotel won't refund you because you booked through a third party.

If I could give a zero I would. I made a reservation on Sept. 29 at 8:03pm and cancelled it on Sept. 29 at 9:25pm. Priceline did not call Holiday Inn Express By IHG until the next day, so the hotel charged my card. After talking to the manager at Holiday Inn Express, she said it is on Priceline since they didn’t get in touch earlier, if Priceline got in touch at the time when I submitted the cancellation she would have approved the it. Priceline said since I requested it on the online chat (because I could not get through to a person) that is why they won’t refund my money. I wish I could get paid $143.96 for less than an hour and a half of work. I added pictures of the time stamps of the emails from Priceline when I made the reservation and when I cancelled .

If you want to be stranded at the airport with no help at all, then use Priceline. I had a rental car booked and confirmed months in advance. Got to the airport and the number for the rental car which Priceline sent me, they had no idea what I was talking about and had nothing available. Priceline basically said they couldn't reach the rental car company either and I was on my own, there was nothing they could do. I will never book through Priceline again.

Priceline is merciless to deal with. Their customer service is awful. Good luck getting to a human being to speak with. All I could get was a computer recording. I do not recommend their services at all.

I’m recommending people not use Priceline. They do not stand behind their customers. They allow these hotels to do whatever they want to do. This is twice that Priceline has left me hanging and did not stand behind me when the Hotels I’ve done wrong when I stayed in Sikeston. They messed up my reservation and got my reservations canceled and did not stand behind me. I recently just stayed in one of their hotels that I booked through their website. This hotel was deplorable bugs bedsheets were that bad And I just took pictures. I contacted Priceline and they’re not standing behind their customers. It is horrible that they let these Hotels get away with this and they don’t care.

I booked what was supposed to be 3 star hotel according to Priceline. After looking into hotel before arrival found it has been reported for bed bugs, unsafe conditions, etc. I am disabled with health issues. I was told no matter what my hotel sold was non-refundable. Priceline could do nothing for me. I told them they are selling Hotels at 3 star rating that are unsafe to customers. They need to take responsibility.

Once they have your money, they do not give a d*** about the customer. I contacted them and let them know everything that happened, including the fact that I have pictures and videos and they have done nothing to refund my money. Book, the hotel stay had multiple problems. Place was filthy, took hours to get them cleaned and had to stay there and tell the hotel how to clean it. The hotel basically lied to place and to their corporate company. And I was out the money for a p***, poor stay!

Priceline is a scam straight up. Please beware of their switch & bait. Book a trip to Las Vegas before booking the trip with them. I called the customer service line to ask if there were any additional fees like resort fees and the guy I spoke with name was John asked him for his customer ID number which he gave me. He said the only additional fees would be incidental. Ok get there and find out John lied so while I was at hotel and they were saying it was resort fees I asked to speak with a supervisor and they told me and the supervisor at the resort that for me to pay the resort fees and Priceline would reimburse me they told the supervisor at the resort when I check out when they give me the receipt to email it to them and they will refund my resort fees. Sent them the receipt. Called & called. No response. No refund. Be careful of Priceline. They are are definitely scam artist.

I booked a flight + hotel package with Priceline that looked like a great deal at first. Unfortunately, it turned into a very costly trap:

We’ve used Priceline in the past without incident. But recently they totally lost our trust. We had booked a flight through them with Air Canada. Because of the Air Canada strike we were told in writing by Priceline that we would get a refund. They even put in writing the amount of the refund but then only sent a fraction of it. I currently have an open dispute with my credit card company to recoup the balance. I don’t know if they are just incompetent, sleazy or both and frankly I don’t give a damn.

Priceline rips you off, I was at a hotel that was very unsafe. I felt threatened by hotel staff, We called Priceline where we booked and tried to resolve the issue. Priceline called the manager of the hotel where we were staying at while we sat in our room, they then called us back and said the hotel manager was a jerk and that we needed to check out and leave. So we did just that, we checked out. The front reception was very nice and understood why were were leaving early. We did everything Priceline told us to do. When we called Priceline about about the refund a couple days later. They informed us we were not getting a refund for an entire week because we left before talking to Priceline, what!

What a scam this company is. I tried to book a $1100 ticket and the transaction did not go through. To my surprise I later saw my statement and the airline had charged me. I did not receive confirmation from Priceline about the ticket so the airline marked me as a no show. I then called Priceline to refund the ticket, their representative confirmed that due to a glitch in their system the ticket went through on the airline's side but not on Priceline's side and we would be refunded the ticket. I recorded the conversation and they even called me and left me a voicemail at a later time telling me about the refund I will be receiving.

Very bad customer service and I will never ever to use this website to book my tickets again. If allowed, I will give them no stars. Unable to solve any issues when you call the customer service. Can do nothing between you and the airline, totally wasted my time.

Stay away from Priceline or you will be scammed. Name Sabrina she is the scammer number 1 in USA. Stay away or you going to be scammed and you going to remember me all your life. Stay away. So many companies up there. Do not go with these one.

I did not know I was on Priceline Partners website. I was on what looked like Best Western's website. There was no verbiage to tell I was not on BestWestern.com or that there is a $198.66 service charge.

We booked an express deal, king size hotel room with fridge and microwave for 1 night in Spokane. Arrived to the hotel they assigned (or who accepted the reservation) to be informed NONE of the rooms at this place had a king bed, the microwave is a single one in the lobby, and they do not have fridges in the rooms or accessible for guests. Everything Priceline promised - not there. Called priceline to be told: we don't verify what the hotels have or what they tell us, that's their responsibility before they accept the reservation. They said the resolutions team would call? NEVER HAPPENED, hotel wouldn't do anything (not that their staff cared at all). Total scam and false advertising. Never using them again!

I had the most worst experience trying to cancel a flight wirh Priceline in my entire life of travels. They sell you the moon and the stars when you're booking your trip. And the minute you attempt to utilize a service that they encourage to purchase, like trip protection insurance, you're denied at every angle. They have every deterrent in the book to reimburse you for emergencies or offer any form of credit.

I’ve been booking with Priceline for over 8 years and they have been going down with this partner BS. It’s too many hands in this and after your booking they come back late hours of the morning and charge you again. It’s been a week and I’m getting the run around on who fraudulent stole my money for a room and give you a hard time after they stolen your money.

I won't use Priceline again. I booked a motel through them, and as I printed out the confirmation email I realized I had the wrong date (by one day!), so I immediately contacted them to switch the date. When they didn't respond I tried going directly to the motel to ask them to change the date. Two days later when the motel replied the person said they wanted $50 to change it. This felt scammy. I had paid Priceline with a debit card and it went through. I immediately tried to straighten this out with the bank, who tried to reverse the charge, to no avail. They sent me a complaint form to fill out with a due date that expired while I was in Canada for two months. Again my bank tried to get a reprieve but they said no. You're better off booking directly to the motel/hotel if you can find them online--algorithms make it difficult. This no refund policy, for any reason, is not user friendly.

I recently booked a room through Priceline on September 24th. Upon booking this room for a very reasonable price and giving a itinerary number and a booking reservation number when I arrive in Perry Oklahoma I found out that the hotel no longer existed. It was torn down but yet Priceline still can confirm the booking and give me an itinerary number for a hotel that doesn't even exist anymore. I don't know how a company says that price line could even do such a thing and wasting my time. They wasting my effort. When I actually got to talk somebody on the phone my phone call was dropped twice meaning I never got to talk to anyone. That's poor business in my opinion. Not very good for your customer service.

I am having TVL Protect charges against my credit card without authorization. Please explain, please tell my and why this is happening, or I will have to cancel my purchase and cancel my credit card. Do you charge over and over for nothing? If so, this is criminal.

They are great, until something goes wrong. Then you are on your own. I would feel better if they told me that the problem was mine but telling me that you will investigate and call me back and never calling me back is mean.

Their app is glitchy and gets the drop off or pick up Point mixed up with billing. Do not use this company. I had to go through BBB for like 3 months and I still didn't get $225 back. When they screw you and take your money it's non-transferable. Non-modifiable. Non-refundable. Do not use this company at all. Go through Booking. Priceline is trash. I have my receipts.

This was a very expensive lesson that I've learned and moving forward if I find that any other reservation or vacation websites only allow you to talk to a robot I will go where I can actually talk to a human being. This country has gone to the dogs because people don't even have the dignity or the decency to have human beings that you can talk to

I booked a room for 1 night under the understanding that this was a Canadian company. The website says Priceline Canada but definitely it is not. They even sent me a confirmation email and gave me a total of $126. And still nothing stating that it was American. They charged my credit card $180 what a shock. There is 1 small message that they are in the states on the very bottom of a huge bunch of shit in the about us. We already dislike Americans, your doing a dam good job alienating us even more. Well guaranteed I will be letting everyone know about this. I really don't know how you sleep at night, knowing that you are ripping people off which includes senior people that have worked hard all their lives only to be ripped off like this. UNBELIEVABLE. WHAT GOES AROUND COMES AROUND.

Rented a car thru Priceline. Got to the rental place 15 min early and they didn’t have any car available. All Priceline would do is refund are money. Didn’t try and help us out with finding another rental car or hotel . So we were stranded at the airport at midnight. Had to pay out of pocket for a hotel room. So that said I will never is Priceline.

I booked a flight with Priceline. I bought the extra 30 dollar fee to cover any changes. Not only could I Not cancel the flight, I could not change the day. Will never go through them again. The hidden loopholes are ridiculous!

I paid Priceline and drove to the locations where nothing was set up. Got refused for the rental car and the hotel knew nothing. I call Priceline. They tell me they're not refunding any money so they got me for what I paid them plus all the extra cost for everything else.

Purchased plane tickets and car rental through Priceline, I got very sick the day of the trip and had to miss my flight. Tried to cancel trip through Priceline and was told I could not get any refund. I even bought the insurance through the insurance that they provide and I am out 1150. No refund. Would not recommend using this company at all.

After paying for my ticket and landing at my destination Priceline called Canadian north to ask for refund of the money. They claimed they never authorized the payment. Canadian north gave me an outstanding balance of over CAD3200 which I had to pay before ever using the airline. I called priceline and none of their agents was ready to talk to me. They kept transferring me from one agent to another. I paid the money and bought a flight. Beware of priceline!!!! I'm not giving up on the issue.

I'm writing to address an issue with a recent hotel booking with Priceline. I was charged more than the advertised price, with an additional "service fee" being added. This was not clearly communicated during the booking process, and I believe it was a hidden fee. I wouldn't recommend this company to anyone. I have found this experience to be very unsatisfactory due to these unexpected charges.

The Hotel I booked called to tell me their elevators were not working and if I stayed I would need to use the stairs. When I told them I could not do that and would like to cancel my reservation they told me it was booked through a "third party" and I would need to contact them. When I call Pricleline, they transfer me over to "Booking.com" to handle any disputes. Well, booking.com say I need to contact Priceline. It was not a lot of money, but to me it's more about principle...you either work with your customers or you do everything you can to just take their money. Spent hours on the phone trying to fight this. Sad, but I will tell all my friends that yes you can pick up cheap prices there, but if the ANYthing goes wrong...you lose and they somehow still make a living.

Worst company to make hotel reservations. I made a reservation, and they charged my account immediately. When I went to the hotel for my stay they said they didn't have any information for the reservation. After trying to resolve the issue with Priceline for an hour, I had to pay again because they were never able to fix the problem. Then they refused to make a reimbursement for the room I paid double. This company doesn't take responsibility for their mistakes. They're are quick to take your money, then they don't deliver their service. Stay away from this company.

I placed a reservation through Priceline for the 1st time and won't be using this site ever again. When placing the reservation I selected date and then number of people, etc, somehow through all the widows the dates reverted to the current date. When checking my email confirmation I noticed the wrong date of the reservation and called priceline, who told me to call the hotel directly, who stated they couldn't help me because it was booked through priceline and referred me back to priceline. After calling both the hotel and priceline, no one would allow for a change to the reservation stating it was within 24hrs the reservation was expected to start, even though the website stated cancelations were accepted without any penalties. I ultimately Paid for a room I never was able to use.

Biggest scam ever! I tried to book a car reservation on Priceline. They sent me to a third party site called "Turo" to "complete the booking". It said I had one hour to do this. I don't know or trust Turo so decided to let the booking lapse by not going there. BUT it turns out Priceline is CHARGING ME for the booking anyway! And they refuse to cancel the reservation for me. They send me to Turo. Turo says "Gee we have no record of this booking, you have to talk to Priceline." Priceline says "Sorry you have to talk to Turo". What a massive **!

I booked a Escalade from Priceline. When I arrived at the rental agency the told they don’t even have Escalades. They had nothing equivalent. They wanted to give me a Mini Van. I had to call over to find a Tahoe to fit Four Golf bags and luggage. It made for a very aggravating day.

On August 15, I purchased a car rental - Fox Rental? from Priceline to be picked up in Seattle, WA and dropped off in Portland, OR on the 22nd for $372.39. When we arrived at the Fox Rental at the airport they said they didn’t have a reservation because we could not drop off a car in Portland, OR because they did not have a rental place at that location. On numerous occasions I have tried to obtain my refund with no luck.

I booked a handicap accessible room with a roll in shower at the Comfort Inn in Wethersfield Ct through Priceline. Priceline confirmed my booking and sent me an email with a confirmation and trip id number. A few days later I called the hotel to confirm it was a handicap accessible rooom, they could not find a reservation. I called Priceline customer service, they forwarded me to another party that handles customer concerns. That group confirmed I had a reservation. I told them the hotel could not confirm it, they told me that the hotel confirmed it with them. I called the hotel back and after several phone calls, I was able to get someone to confirm I had a reservation, but would not confirm it was for a handicap accessible room with a roll in shower.

Do not book hotels or trip insurance through PRICELINE! They are terrible, and they are not responsible for anything. I had a reservation at the MOXY NY downtown. The hotel was terrible and we left right away to another hotel. The front desk lady said it was ok and they would charge for 1 night only. We got the whole bill for 3 nights. XChange, the insurance carrier, wiped their hands as did Priceline and Marriott. The experience was totally negative, and there was no way to take the charge down. book directly, always better and they do offer discounts.

Lied. Paid extra for worry free cancellation. Cancelled fifteen minutes after made reservation. Didn’t refund my money and basically said, "Oh well" but still took the extra 47.00 for free cancellation. I have always used Priceline but they practice deceitful behavior and do not stand behind what they offer. Lost a customer.

My experience with Priceline.com and Agoda.com was profoundly disappointing and financially damaging. I booked an upgraded family room on September 7th, 2025, in Rome, Italy, through Priceline.com, paying an extra $106 above the standard room rate for enhanced accommodations. Unbeknownst to me, Priceline outsourced the reservation to their sister company, Agoda.com, which incorrectly booked a standard room instead of the family room I paid for. Upon discovering this error, I contacted Agoda, only to be told it was Priceline’s responsibility and to deal with them directly.

What a joke!! Says you can cancel within two days of hotel reservation but then goes by East Coast time to cancel a West Coast reservation. I'll never use this company again. I'm sure there will be a lawsuit soon about their deceptive practices so I might recoup some of it.

Don’t ever go with this company to book your package. They are a joke. Flight was suppose to depart at 10:10 to find out our tickets got cancelled upon to board flight. No emails. No calls. Attempted to reach out saying it was cancelled. Sat at Detroit airport port from 8:30 am to 2:45 pm. Went from having a 10:10 departure to arrive at 12:30 in Salt Lake Utah. To a 2:45 pm to 8:25pm arrival. With no hotel because they messed up on that. The business closed and they booked it under the business that was closed. So had to pay out of pocket for a hotel for the two nights. Never again. I repeat don’t go with Priceline.

Booked a rental in Jax and got to the rental car place and they had no other cars available. Ok cool. Been over a month and still no refund over $400. Waiting on a email from the rental car place that they are never going to send. Terrible customer service just say they are going to send another email.

On May 2nd, I reported that the rental car had dangerously worn-out tires, which forced me to return and exchange the vehicle, causing me to waste half a day of my trip and experience significant stress and inconvenience. I requested a partial refund for this issue. While I was informed that a refund would be processed, I have still only received the message “Waiting for response from our partner,” and there has been no update or progress on this matter.

If I could rate them 0, I would! I went to Texas in April and paid for a hotel using Apple Pay and then when I got to the actual hotel, I was charged again due to their systems not working. I even spoke with the manager and he said the charge would drop off in a couple of days. It took until September for me to get my money back. I called and called and they told me their booking partner would get back to me. Nothing ever happened. I called the hotel and they said their booking partner charges would drop and they didn’t. I got charged through my credit card as well. I finally contacted the BBB and was asked to submit documentation and I was still not given my money back. It was until I forwarded the actual receipt from the hotel that I was then given back my money. It was such a horrible experience and horrible customer service!!

I have made booking search for a resort in Marrakech Morocco for myself, my wife and 2 kids, 6 & 8 and a deal came up from Priceline. I booked the trip and upon arrival was advised that the booking was only for 2 adults without the kids. I have contacted Priceline customer service which was difficult to get through and once connected was advised that I would be contacted within 30 minutes. I have waited for 2 hours in the lobby with 2 children and when I called back was advised that resolution is usually 3-5 business days while I’m stranded in a different country. I had to pay 2,000 dirhams approximately $310 CAD on top of what I paid for the initial booking. I have been back from the trip for 2 months and I’m still waiting.

If able would rate 0 stars. We booked through Priceline and got the reservation. Unfortunately we had to cancel and did so 2 weeks ago. Or so we thought. Got a thing on the phone confirming we would be arriving on the 14th. Called and was on hold for over 45 mins. Was told we could not do anything and we would have to cancel through the hotel. Called hotel who told us we could not cancel because we went through Priceline. NEVER again. We could not understand the man on the other side of the phone and it was a nightmare. We finally called the bank to stop the payment. This place is a joke which explains the bad reviews. Next time we will just call hotel and book directly.

I have booked my reservation approximately 13 times in the past 12 months. I am a Gold Elite member and today I was pleasantly shocked, surprised and disappointed when I could not check in online because I must first pay $59.00 for my carry on luggage when I was told it is included in the total cost. I spoke to Frontier Airlines agent who informed me they can do nothing. It's a third party reservation. I had no choice but to pay it. I then called Priceline and was hung up on by the customer service agent. The third time an agent told me, "We don’t do refund. We only make reservations." I will never book with them again. I have 3 more upcoming trips for this year and they will never make another dollar from me. I will never recommend them ever.

Priceline sold me an “Express Deal” in Navarre, FL — and then stuck me in a hotel two hours away. TWO HOURS. Who in their right mind books a Navarre hotel deal expecting to drive four hours round trip every day? When I confronted Priceline, they refused a refund and refused to provide the actual policy that supposedly allows them to dump customers in random locations. Nowhere on the website does it warn customers that an “Express Deal” could be HOURS away from the destination they searched. This is not a mistake — It’s deliberate misrepresentation and an unethical business practice designed to trap customers. Priceline hides behind vague fine print, takes your money, and then shrugs when you point out the scam.

Please never rent with UN or Priceline services.

Booked twice and they wouldn’t give me a refund on the 2nd booking after they said they would and the Hotel didn’t charge them for the room but still wouldn’t refund. Supervisor was suppose to call me back and still no one has called. Please don’t book with them. They’ll take your money and I’m considered a VIP customer which means nothing.

Booked a package deal. Flight room and rental car. I asked for a room beachfront. Upon arrival my motel was at the property across the street 1st floor view of the parking lot. Contacted Priceline. I refused to stay at the resort based on the fact that's not what I paid for. Didn't hear back from priceline until late the next day. I booked another property on my own. Priceline refuses to refund and of my money. So I'm out money for 2 resorts. Never again will I use priceline. I suggest you don't use them either.

I had a cancellation within the 24 hours of booking window (and a week before actual trip) but was not refunded. Car rental 130.00 initial charge, 26.00 refund… 330.00 airline ticket, 200.00 refund. Would advise never to use their services.

Priceline blocked my cancellation 2 hours after booking. Virtual assistant was useless, reps delayed 72 hours, then denied refund. Had to dispute via credit card. No records, no accountability. Avoid at all costs.

I booked a ticket with them for a December. When I put in the date it changed automatically to what seems to be a specific date for a promotion. Not realizing the date was wrong, I canceled the ticket. The airline give us our money back but Priceline still charge us. You cannot reach them to talk to someone and we cannot get our money back. The ticket was canceled in less than 1 hour. As a matter a fact less than 20 minutes. This is unfair and I will never use this site again.

When we arrived at a hotel and checked in the room had insect infestation. They had to send someone to spray the room. God knows what that spray was or how hurtful it was to our health. By the time this ordeal was over it was 3 o’clock in the morning. Needless to say we were exhausted that whole night and ultimately the next day because we had not slept and we really missed out on the activities we had booked for that day. When I asked the hotel management to refund me that one night only they said that because I had booked through Priceline, they could not refund me and Priceline would or should. I have dealt with Customer Service of Priceline for over a month and no one helps me. It’s very frustrating to pay $500 a night only to have a bug infested room. Do not book with Priceline.

Traveled all the way from Maryland. Thought I had a book room ride in Florida and would not give me a room without charging me way more. Been using Priceline for over 5 months money now I'm sleeping in my car.

TRAVELERS & BOOKING BEWARE! PRICELINE WILL SCAM YOU!! I'm sure my 7000th bad 1 star review won't make a difference but I feel like I need to vent my frustration with this company & the Hotel Indigo in Panama City, FL. Hotel Indigo had wonderful accommodations but when I called the hotel directly off of their Google Website number Hotel Indigo Marina, Panama City answered the call by their hotel name. Spoke to a nice southern gentleman and we talked about their local weather, etc and booked the hotel for 3 nights.

Priceline is a scam. Do not use them. You call them for a complaint about your experience with a hotel. They promised ocean view and we received a parking lot View and they say they will put a claim through and will hear back with them within 5 to 7 business days. Still waiting for response almost 2 months later and when you try to call or email with itinerary number they say they can’t find it. They are so misleading and untruthful.

Crooks that bait and switch to obtain the most money. Avoid the credit card website. Makes no sense. Barclays the bank associated either. The account has no customer service! Called multiple times for someone to explain charges.

Agent was very rude, didn't listen to my issue at all. Basically stated well not our problem, deal with it. Will never use this company ever again. Quote you one price but end up paying more. Not helpful at all.

**DO NOT USE THIS WEBSITE**. I was promised a refund after calling their customer service about a location issue and they never followed through with their promise. They are extremely unprofessional and looking to make a quick buck by using complicated contract terms that omit them from any liability. They will not follow through with anything they promise. STAY AWAY! YOU HAVE BEEN WARNED**.

I have significant issues including hidden fees. Unexpected surcharges, and non-refundable bookings. I’m frustrated with Priceline's customer service, experiencing difficulty getting help with problems such as my hotel was booked for 7 days when I only wanted 4 days. This is a "bait and switch" tactic and a general lack of respect for me and my family. They don’t even care about me and my frustrations. This is the worse experience I have ever had. I’m 3 hours into trying to get this resolved. Save yourself, don’t be a fool. I know better but I forgot to look at their ratings first. Now I know why they have a 1 star rating.

I did took their offer for a $1000 credit card transfer 0 interest for 18 months. The money never got transferred. They blame it on an incorrect transfer to an account that did not belong to me. Told me they will reverse it and ask me for my valid credit card. They did nothing with my valid number as they retracted from what they offer. I got my $1000 back but this is just a bunch of scammers. DO NOT DO BUSINESS WITH THEM. I was lucky that I fight with for my money back. No lucky with them giving me evidence that they took my other card information.

Do not use Priceline or York car rental company ever! Offsite rental- which would be fine except plan on waiting an hour- and plan on blatant lies when you call them out on it! In Orlando- ridiculously high fees and ready- a 2500 dollar security deposit if you use your own insurance! Trust me the location in Orlando is shady and unsafe- you would never want to put a security deposit like that down! With all certainty they will rip you off! Priceline should not be using this company- shame on them and me- won’t use Priceline ever again!

I would recommend that anyone buying anything over Priceline think twice. Although their web page says, "Book a car with free cancellation for flexibility" in reality they do not allow cancellations or schedule changes. I rented a car for a trip I was planning 3 months in advance. Priceline took my $700. But 2 weeks before the trip I had an event which caused me to not be able to make the trip. Priceline would not refund any portion of my payment nor allow me to reschedule the rental for a later date. They claim that "Express Deal rental cars are non-refundable..." But nowhere during the setup for the rental did they indicate that I could make no changes.

Updated on 11/08/2025: When I contacted the OtoQ Car Rental customer service number a week before my deposit was to be returned to make sure they didn't forget, I was only able to speak to a "chat" representative. Through the "chat", I was reminded I would not receive my deposit for 30 days from my car drop-off date, and was told that would be on October 2nd. On October 2nd, I did not receive my refund so I contacted the "chat" again. I was then told it is automated and give them 48 hours to figure out why it was not returned. Angry, I told them "No, return my money, as you are now in violation of your own contract."

Priceline is the worst. They will let you pay through your virtual card, but at the reception when you go to pick up the car, the rental company will cancel your booking, give you a 100% refund (except for the insurance you bought through Priceline), and let you book another one on the spot. Now, this may seem okay and normal, but booking through the rental company directly on the spot is expensive. So, this negligence from Priceline will cost you so much; you'll need to pay much more... And then when you go to them for a refund of your insurance (the rest is refunded by the rental company only on the spot), they'll tell you 72 hours have passed. It's sadly one of their policies that is mostly hidden, and now they cannot return your insurance money. So, I lost my $30 because of them.

Was charged twice for a rental car in Puerto Rico. I get there and it was a rent a wreck joint...I had no choice to rent a car from there. Ended up having to change a tire that went flat. Went back to exchange the car and got charged again. Now I am paying 500 for junk. Please don't trust this company. Awful.

I never used Priceline before and will never use them again. I booked a hotel and ended up cancelling. Called Priceline for a refund. They couldn’t get ahold of hotel. Kept telling me they would call. I don’t think they ever called but they were not writing any notes and I kept calling and re-explaining the issue. They confirmed they couldn’t find my reservation because I cancelled but it still charged me. The customer service gets 0 stars. No empathy. No care in the world. Don’t use Priceline. They will not write any notes. You're wasting your breath with this company needs to be shut down. There are better websites to use.

My wife had a medical emergency and ambulance brought her to the hospital. I tried cancelling my airline and car rental and they could not refund my money even though I bought the trip insurance which they said was a third party and I would have to call them. I paid and booked at Priceline. How would I know it's a 3rd party insurance when I paid them on their site. Stay away from these guys, no sympathy or help. They didn't have a problem taking my money but no returns even when you buy their insurance.

We booked a full package deal through Priceline (car, hotel, flights). While our flights and hotel dates were correct, Priceline gave us the lowest-tier rental car company (NU) and completely messed up the dates. Our flight landed July 13, but Priceline booked the rental car for July 14, one day after we arrived — and then had the return scheduled for the day after we left Hawaii. This meant we paid for a car on a day we weren’t even in the state. When we called, their agents were rude, dismissive, and constantly cut us off. Even after pointing out this was their mistake (our flights and hotel matched the correct dates we entered), they refused to fix it. Their response? “This is very rare this happens.” Rare or not, it happened to us — and they left us stranded.

I will not use this service again, due to receiving no help when I was left stranded at the airport parking garage. After being told by the rental car company NU Rental, you guys paired me with, said they would have a shuttle pick me up and never showed. When I called again, they said they were closed. The next morning, when I arrived at the car rental company, they said that they did not have the car I agreed to, but they did have a premium car and that they would charge me extra 150 dollars more and I would have to take out their insurance for another 50 dollars. They then said I could talk to you guys but I was told by one of your representatives that it was nonrefundable and pretty much was out of luck. So, no car and still got charged for this. Even when my wife tried to call the day this happened, there was no solution you offered other than Oh well. Hopefully, you guys don't get away with doing this to anyone else, but that is wishful thinking.

Priceline does not stand behind their hotels, I booked a hotel through Priceline's site; when I arrived the room was not clean, the bed was unmade and dirty sheets and cover. The bathroom was dirty with dirty towel and wash clothes hanging everywhere, dirty socks on the floor and on dirty furniture. The kitchenette was filthy, empty beer cans and wine bottles on the counter. The refrigerator was full of old food. The entire room was disgusting. I videoed the room and checked out immediately. The clerk told me that I had to get my money back through Priceline. When Priceline called the hotel they lied and told Priceline that I stayed my entire time. Although I have a video Priceline will not refund my money to me.

I was on a hotel site to book a room for a date a week in the future. I saw a discount button and pushed it. I got confirmation from Priceline of a non refundable booking at a different hotel in a different city. I did not know that I was dealing with other than the hotel. I immediately contacted them to cancel. They advised non refundable but would see if they could make an exception and would get back to me within 24 hours. They did not. I contacted them on several occasions and they advised it was still under review. Today when I called they advised that I would not get a refund because the hotel would not give one. I called the hotel. They advised they did not receive any money from priceline. Beware when booking online.

Never again will I purchase a airline ticket through Priceline! We have been customers of theirs for years. I purchased a airline ticket in June. I canceled the tickets right away due to an error on the ticket. I decided to purchase it through the airline instead for the same price. I have been waiting for my refund since!

This was the first time I booked with the Priceline Express Deal. The hotel they booked me into was not acceptable, the room smelled of Lysol disinfectant. I was booked for two nights at the Midtown Inn in Saskatoon. The first night I slept on top of the bedding, I relocated to a different hotel for the second night. Payment was upfront and non-refundable. I will never use Priceline again.

If I could give a negative I would. Priceline does not care about their customers at all. Only the bottom line. I let them know 4 days in advance about a tragedy in my family and I would not be making a trip and they charged me anyway and gave me the company line quoting policy. At every level up to supervisor was the same line. I paid them for a service they were aware I did not use and the only concern was them keeping my money because they could based on the type of reservation I made. Do not trust them or use them!!!! They are only concerned about getting your money. Period!!!!

I had a issue with my hotel having roaches. After talking with 3 different representatives at Priceline and being flat out lied to and the hotel refusing to do anything I spoke to Mateo and he also lied. I still have not received any resolution. Mateo (a supervisor) stated that it was apparent the hotel did not care and he was escalating the issue to his supervisor to see if we could be refunded and would call us back in 24 hours. 2 days later no call back so I called yet again and was given another supervisor who said we had to wait until next week to see if the hotel was getting an exterminator (we checked out 8/27 and the hotel was informed 8/25 and we gave them pictures of the roaches and Priceline was provided pics as well).

Priceline is literally a scam site and should be shut down. There are countless other reports, and they have screwed me over twice now. The customer service messed with people, making them wait on hold, calling them back, all of that.

Booked a round trip flight for 5 people (3 kids) and bags, paid for baggage but they made the flight two one way trips to "save money". The bags were only paid for the trip to Chicago and not from. Will never use them again.

I was shown a ticket, with included luggage, on my screen that was processing. The eticket they gave me did not include the luggage. This is bait and switch. I tried to get help and I just went in circles. I could not talk to a live person in the United States.

I’ve been a Priceline user for many years now and I’ve been quite satisfied over those years. Unfortunately this year they’ve disappointed me on more than a few occasions. One being; My family of 5 needed to leave our home to ensure safety due to weather. We booked a room in the nearest town and were told that the third party (Priceline) hadn’t provided the payment, which she explained how they use a ghost card. The money had been taken from our account and when I called Priceline, they gave me the runaround and nearly two weeks later, we were refunded. Thankfully we had a little extra saved for such an occasion but had to scrape for food.

Worst decision I ever made was Priceline. Now left in another state 1000 miles away with no car.. what a joke.. paid in full and on vacation with no car.. if you couldn’t make sure a car was available I shouldn’t have been charged.. THE LEAST YOU COULD HAVE DONE WAS NOTIFY ME… so I could find another rental but no… found out at 10 pm when I went to the rental car dollar and guess what everywhere else is closed. Now I’m stuck with paying for an Uber and no car.

I booked a hotel through Priceline. On arrival, I found out that the rooms were very bad at the hotel. It was late at night and I had nowhere to. I had to spend the night in the hotel, but the very next day I checked out and moved in to new hotel. I called Priceline for a refund as I have not used the service. However, it has been two months now, and I have already talked to their customer service like 20 times and still of no use. I will not recommend them. Pathetic service.

Booked hotel online showed up, definitely disgusting and unsafe looking. Can't get assistance from Priceline cause they already have my money. Not the first time, but definitely the last time I use Priceline. Crack heads outside of hotel walking around. Pool is a weird green color, just nasty.

I wouldn't recommend this rental service, especially if you are using Priceline.com. They provide false information when you reserve a car from priceline, they say unlimited mileage but it wrong. Easirent is a local rental and capped mileage per day, they will charge you more for out of state and unlimited mileage. Plus they won't have your rental to give you even if it was weeks in advance. I will never recommend this rental company.

Priceline, Booking.com and others are paying to put their websites in front of the hotels and mirror the hotel website so if you click on what you think is the hotel booking site you actually go to priceline, booking.com or another site. Recently thought I was booking a room with Hilton Garden Inn on their reservation website three weeks in advance but when I needed to change the reservation I called the number on the reservations website that I used and I was taken to priceline. No where on my confirmation does it say Priceline, it just says "Guest Reservations". The priceline agent told me that I could not modify the reservation and that it was non-refundable (three weeks in advance). This is essentially theft of my money - $398 . I will never trust an online booking website again. I will always call the hotel directly from now on. What a rip-off by what was once a reputable company.

I rented a car through Priceline. They referred me to the Priceline auto rental insurance named Rentalcover. Unfortunately I had a windshield damaged and paid out of pocket $1,299. I submitted the claim for reimbursement and now the insurance affiliated to Priceline has not reimbursed me nor do they have a contact phone number. Any email response is a canned "we're working on it". Any claims were supposed to be within 10 day reimbursement and it been over a month with nothing. Thanks for the referral Priceline!

I booked with Priceline a hotel in Waikoloa, Hi at Paniolo Greens and the date was wrong. I called them back just minutes to tell them that it was the wrong date? They said they can't refund me and to talk to the hotel we'll be staying at. And Paniolo Greens Waikoloa said they don't have the money. But Priceline had it. Very Very disappointed! Never again will I go with Priceline. 👎🏼👎🏼

I will never use Priceline again. We chose to not stay at a hotel due to the cleanliness and condition of the rooms and they refused to refund my money to me. I did not even unload my car. We looked at the room and told the hotel we would not be staying there. He checked the room to confirm we didn’t “do anything” which I’m not sure how we could have in 3 minutes and Priceline refused to refund our money. I will never use them again.

Absolute joke, you look them up and can't find the third party. I purchased insurance and paid for every change for a incident that was totally out of my control!!!! They said they would get the update and it would be in my email in 2 hours, it's been 6 days. I'm not giving up, I work too hard for my money!!!

I got a great deal on my trip through Priceline. I bundled my hotel and flight to maximize my discounts and, after comparing other travel agencies, Priceline had the best prices. HOWEVER, after I booked my flight and hotel, my confirmation reflected completely different departure and arrival times for both flights. I contacted Priceline customer service and literally every single person I spoke with (5 people total) were incredibly rude and had an ugly attitude. No one could help me fix my issue. They all just suggested I cancel my booking and start over because there was nothing they could do to change my flight time. So I took their advice and cancelled my entire trip, but did not rebook. My first and last time using Priceline. Save yourself the headache and DO NOT BOOK THROUGH PRICELINE!!!

For the second time, I've been burned by Priceline with what I think is a bait and switch tactic where you search and book a hotel room for 4, they quote you a price and when you arrive at the hotel, lo and behold, you have to pay for your other two loggers. The hotel, rightly, says you have to call Priceline to set it straight and they just chirp, "terms of the contract" at you. So in addition to the questionable sales tactics which I can only assume are cynical and purposeful, customer service consists of little more than stonewalling. You'll do better with Expedia any day.

First and last time booking with this fraudulent company. Upgraded fright and hotel room, neither service was received and no refund was given. Horrible customer service. Stay away, use other hubs for travel.

Very good Car rental service with TeamExtremeRentals. Very professional and had GREAT communication. They had a chauffeur service to take you to and from the airport before and after the car rental. They were in communication with me from the time I landed until the time a returned the luxury vehicle they provided for me. 10/10 and highly recommend!

I don't not pre-pay for anything with Priceline.com because if you have an emergency they will keep your MONEY. These online companies as scammers including BOOKING.com. We are going to have to start refusing to use these companies that misuse and mistreat hard working people.

Priceline stole $1200 For Cruise which I did not sail on. Purchased Holiday cruise on April 15 two cabins. Paid $500 deposit for each room total $1000. Key word deposit. Unfortunately I went on a cruise with MCS which by the way is piece of shit company also. They changed the stops because of hurricane and they where the same ones which I was supposed to go in December for new year. So I called Priceline today August 25, 2025 to cancel both cabins this [censored] low lives told me that not only they would keep $1000 of my deposit they also forced me to pay $100 per cabin to cancel. This [censored] took $1200 from me.

Booked a Hotel with them that was in the timeframe of being refundable. After having to cancel the reservation, I was told they wouldn't refund me no matter what. Even after explaining to them that I don't live in the area where I was trying to book the room & the room was no longer needed. They keep telling me the hotel is in charge of refunding me but since I didn't directly book through them they have no control. Priceline is continuously giving me the runaround. Wouldn't book through them ever again.

Reserved car with NU company via Priceline. I had an emergency and left early using my Car. NU cancelled Trip yet Priceline pocketed the Money. Thieves. If I the company I rent From agrees to my cancellation why is Priceline s-o greedy!? It was a $85 rental not million.

There appears to be a discrepancy between the hotel ratings listed during booking and the ratings reflected on external platforms. For example, a hotel advertised as four stars is rated as three stars on Google. Which is accurate?

Ripped off clean! And no phone number to dispute!!!! Filing a complaint. Booked a hotel, I was seven minutes away and there was a dispute so I asked for my money back from the hotel. They said go through Priceline, well, there is no number or customer support! Bad business

Just found out the hard way. Booked a package for my family and what a disaster. Had to wait an hour for rental car shuttle. Got to Routes. Told them they needed a card for deposit and charged them $500. Then turned around and told them they would not accept our insurance ‘Meemic’ although a quick search shows they do. They bullied my family and had my wife so upset. They then said they would have to cancel the reservation and charged another $75 fee. We will still on the hook for the $279 rental fee (they said it would be 30 days to refund -the $75) and left my family with no car. My wife then demanded the $500 back and they told her she would see it back in 30 days or more and left them stuck at Routes.

I was a faithful Priceline user for over 10 years and had good experiences. I will no longer be using the company. I booked at a hotel that was uninhabitable and tried to call Priceline, but they were not available for the next 1.5 hours. I went on to book a different hotel down the road, confident that Priceline would refund the cost of the hotel that I did not stay at that was uninhabitable. After dealing with terrible representatives (who could not speak English clearly) for over two hours, Priceline simply said that the reservation was nonrefundable. My confidence and Priceline was misplaced. Fool me once, shame on you, fool me twice… I will never use Priceline again.

I never had problem with this company before but this time because of a missing letter in the my friend’s last name she was not possible to board. They were non-negotiable and without any willingness to help. I will never do any business with this company AGAIN.

I purchased round-trip airline tickets, which I had to cancel less than an hour after making the purchase. The system informed me that I had 23 hours to cancel everything. The payment was made with Affirm, a credit company. They were never notified of my cancellation, and they are charging me for a service I did not receive. I have called Priceline customer service many times to resolve my issue, but they refuse to do so. I do not recommend purchasing any services where you could be scammed.

I've used Priceline for years and never had an issue. Well, they just lost a customer. I booked 6 months ago for a huge event happening in this city. I get a call less than 2 weeks before the event saying the hotel overbooked and my reservation would be cancelled. They checked and there were no rooms left in the city (which I had already told them). So they said they would give me my full refund + 20%. The transaction history in the Priceline app shows I was receiving the 20% yet only the original amount hit my PayPal. I had to call to talk to someone who said they would e-mail management and they'd e-mail me back. Over a week and still no extra 20%.

I made a hotel reservation with priceline for a hotel in Belo Horizante, Brazil. The cancellation window was clear and fully understood. My flight was cancelled in the US due to weather therefore I could not get to Belo Horizante to use my hotel reservation. I emailed the hotel requesting a no charge cancellation due to the flight cancellation although I was outside the cancellation window and they graciously agreed. Priceline however, continued to say I was outside the cancellation window therefore they retained the charge on my credit card. I even provided a screenshot of the email and they continue to disagree. They provide no opportunity to join in a three way conversation with all parties. Horrible company, never again.

Never Again – Priceline Failed to Protect Customers. I had the worst car rental experience of my life through Priceline (rental from August 5–15, 2025). Priceline partnered me with a local agency that scammed me from the beginning. The car I reserved was not the one given, the vehicle provided had prior damage and defects, and I was forced to pay hundreds in hidden fees ($500 “deposit,” $250 withheld, and $798 unexplained charges). When I questioned these charges, the agency threatened to call the police. I had to call the police myself to protect my rights.

I rented a vehicle with Priceline and a company called u save in orlando florida. What a horror show.. It was supposed to be a large vehicle for my family of 7 and 4 luggage. After waiting for the shuttle about an hour at 3am we got to the car rental.. usave/omni, I was told that I can't get a large vehicle to accommodate my family even though I had a reservation a month in advance. I tried reaching out to priceline but that was a waste of time. I had to put my family in a small vehicle with a small third row and the luggage on their lap. Will never rent with priceline ever again.

I cancelled a flight on Priceline over the phone. The airlines showed my cancellation but never got the credit from Priceline. Called a month later to rebook took 40 min for them to find it then told i have to rebook by the airlines. Airlines (American) said no you rebook through Priceline. Called back Priceline and they said no you rebook with American, Finally American said we can book it but it will be a $50 rebooking fee but if i book through Priceline it will be no cost. Was not going to go call Priceline again after 2 hours of this bull crap so I paid it. Never ever use Priceline because of any issues they will pass the Buck.

I asked Priceline about a 4 star hotel and they told me that it wasn't available but they had a comparable hotel for $252 a night. It was either a 1 star or possibly 2 start hotel low class hotel. I was ripped off by priceline. Have you gotten cheated too? Text ** regarding a class action lawsuit.

Priceline has terrible people and is a terrible company. I checked out 9 nights early from my hotel and have been trying to get a refund for these nights for over a month. The customer service at Priceline treats you like a robot and reads their script without ever actually listening to what you need. They are also liars!!! They said I needed approval from the hotel to get this refund. So I get approval and they say Oh no, it needs to be written. The hotel manager doesn’t want to give me the written approval because they know Priceline will scam us both.

We reserve for 2 nights May 3rd and 4th at Sentral old Town hotel in Scottsdale. I was there that weekend for my father’s funeral. We decided to cancel our reservation within the time allowed and along with that, we purchased the insurance to cancel with Hotels.com since the event was going to be a lot further. My wife called and spoke with hotel.com and Jolene from the hotel and Jolene was texting my wife and assured her that she received the request. We have been trying to get our $377 back since the reservation was canceled. We went back for another event and I stopped by with my wife personally to see the GM of the hotel named Lael and she refused to see us.

Booked with Priceline online through a third party. The hotel was unacceptable. It was actually horrible. Now I'm fighting to try to get my money back from that hotel and I was already here in Myrtle Beach so now I'm waiting. They're giving me a hard time to refund my money from the hotel. I left that hotel and had to go book at another hotel. The service was bad because they're advertising Holiday Sands South but not Holiday Inn Holiday sands South condos on the app and that's where I got bamboozled. So be careful when you go online and get the condo online not the Holiday sands South regular. You'll get jacked. The bedding was unacceptable. My husband just had a hip replacement and I explained that to them at the desk that bed was just too low for him to try to get down there because if it seem like we were going to the floor and the mattresses was old and not comfortable at all.

I booked a full travel package through Priceline.com that included flights, hotel, and car rental for a long-awaited family vacation. Everything seemed fine until we arrived at the airport and discovered that no flight reservation had been made for my baby daughter—despite her being clearly listed in the package details. This critical oversight meant we couldn’t board the flight, and our entire trip was ruined.

They sent my telephonic reservation request to some subcontractor who erroneously booked it for 3 vs. 4 nights. Acknowledged the error after a week (and three missed promised "2 working days" return contacts) and suggested I book the missing night and submit the "invoice" for reimbursement. Booked it the same day on their system and responded via e-mail with all info, including their itinerary which states it is the "official invoice". No response or acknowledgement. Responded 8 days later via e-mail. No response or acknowledgement. Responded 14 days after that. No response or acknowledgement. Now, almost a month later, have acknowledged they have had all info necessary, but need 3 more working days to send to the department that "researches" reimbursements? The absolute worst customer disservice I have ever experience other than outright fraud.

Brookview Manor PA,: small room and small shower. Clean. 3 flights of steps not advertised..no maid service for 2 day stay. New ownership last 2 mo. Need more staff...no one at checkin or checkout. Pick up key left on desk. One entrance door is open 24 hrs. Nice breakfast on Saturday but Sunday was like diner food. Victorian motif nice. Building outside and prior reviews need updating. Previous chef gone. Board games & books are available. Bartender not available Fri-Sat. Place was clean.

What a terrible company. I booked a rental in advance through Priceline. I paid $644 for a full sized suv. Upon completing my rental reservation and dropping off my car, I was emailed a final receipt from the rental company. It was for $577. Any person with a brain can see that I overpaid and am due a partial refund. I contacted Priceline and they said due to overbookings at priceline, I'm not due a refund. It doesn’t matter how your company operates or if you over book. I paid for something and the final amount due was less than I paid, therefore I am owed a refund of the difference. ** PRICELINE. I will never book with them again. Terrible company. Terrible customer service. I don’t know who’s pocketing my $67 refund, but my credit card company is gonna go after them. Avoid Priceline!

I just want to say if I could give this place a zero I would. I'm literally fighting with my bank in them over a transaction that was sent to a different airport that is completely out of my hands and they refuse to say anything to me and are trying to make me full on just talk to my bank when it's them that is trying to rip this money from my account. I have now decided that if my bank decides to go through with it after our 15-year relationship I will be ending my account services with them and I will make sure to let every social media account that I go on know my feelings on the terrible customer service I have received from Priceline. Thieves. That's all I'm going to say.

Priceline has not provided good customer service and because of this I wasted money staying at a crappy hotel. Priceline will never NEVER again cause me to waste money like that! I am very disappointed.

I was searching for a hotel that I liked in Bar Harbor Maine. I got an offer listing my hotel if I was VIP. So I set up VIP and booked the hotel, including free breakfast. When I arrived at hotel, no breakfast. Called their miserable customer service and we figured out my reservation was booked under a different email, not attached to VIP. How would I know that? They offered the information that led to the solution, yet wouldn't help. Nothing says which email I had to use. And we solved the problem, but they wouldn't honor it and hung up on me. Never use them again!! And I have 2 accounts.

Worst program for reservations, sell you bogus insurance that doesn't cover anything. Hotel.com is 100% better. Difficult to make any changes or try to get a claim. AI chat is worthless and gets you nothing.

I called to book a hotel reservation. I was verbally told that there is no cancellation fee if I cancel by 8/20. I received the email confirmation and see a cancellation policy that states a penalty for cancelling is a charge of one night's stay plus tax! It also states that I was offered "Refund Protection" and I declined. That is an outright lie as I was never offered refund protection. I made the reservation 8/13/25 at 1:49, and I cancelled it 8/13/25 at 7:16 pm; they charged me $231.87 cancellation fee!! Very, very shady!!!

I never got to use the rental car I paid for through Priceline. Neither the rental car nor Priceline were available to resolve the issue and refund the promised service. I spent almost $400 for a rental car that didn't show up and Priceline declared it's not their issue. Please, avoid using Priceline, it's a scam.

No customer service at all, or if you're lucky they barely speak English. Good luck getting any charges reversed or cancelling any bookings, it is impossible. Any agent you do reach barely speaks any English.

Horrible, I made a mistake of booking the wrong night for a hotel and once I needed customer service it was impossible to connect with a person. But if you need to book a room there is an agent immediately available to connect. After unable to talk to someone for 3 hrs I spoke to the hotel directly and the front desk was kind enough to cancel the reservation booked. Guess what!? 1 day later they recharged by card.

Avoid at any cost! They foolish people! Searched for the hotel, indicated 2 ad plus 1 child, checked it twice. The list of express deals appeared, choose the breakfast included option, proceeded with the payment. Checked in, then had an issue during the breakfast as in the reservation appeared that breakfast is for two. Called the customer service, spoke with the supervisor John, he said that on their end the room is for 3, but breakfast is for two. So how it is possible and how I could know it before payment? The hotel was expensive and the breakfast as well. So, we were lucky that there was a room at least. Just avoid because the discount is not significant, but your nervous cost more, spent much time to call them. They do it with the purpose, looking how to report this issue to the police in order other people not to be foolish.

If someone has to cancel any trip, they won't refund anything, even if we give them a valid reason. I even tried to file a claim through credit card, still they won't refund anything. Please try to book directly.

Horrible is an understatement. Our flight location changed at last minute. This meant our car rental location would need to change. I quickly called and a customer service representative informed me not a problem will reimburse you for first car (didn’t happen). The hotel we chose had some issues and was kind enough to reimburse us for our entire stay but because we went through Priceline they would receive the reimbursement. When I contacted Priceline on several occasions I kept getting the run around. Finally was told sorry we can’t reimburse you and came up with some bogus excuse. Lesson learned won’t ever being using their service or lack of again.

I went with Priceline because the price was right. Express deal for a mid size car says $14 day with total being 210 including all taxes and fees. But when I hit “pay now” the price went up to $25 day and $317. I was really tired and didn’t notice the price change before completing the booking. When I called them they claimed they couldn’t see that deal on their website even tho I was looking right at it and screenshot it. They said I could file a claim for best price guarantee but I wasn’t logged into VIP account when I booked it so I couldn’t do that. Be very careful with Priceline as the prices are misleading and customer service is useless!

I did big mistake when I trust Priceline. I paid hotel for 8 days. When I arrived the Hotel they told me only paid for 6 days. I don't have anywhere to go. I paid extra $400. I try call them to refund my money. They not answering the phone. Please stop to use Priceline. The scamming

I spent hours researching hotels in the Amalfi Coast for my honeymoon. A client of mine highly recommended a hotel with a specific room. I usually book directly through hotels but after being solicited by Priceline through emails and ads, I decided to give it a try. Especially because it was easier to book a hotel overseas on their platform. To make a long story short, after paying extra, I’m talking hundreds of dollars extra for a top floor suite and receiving confirmation in my email with all the dates and price and room confirmed, I thought I was set.