Priceline Reviews

I purchased a trip with travel protection. I needed to change the dates due to an emergency. And I was told that trip protection does not apply. I asked them to read what does apply. They could not scam. Scam scam scam.

Horrible service. Do not recommend. It changed the date for my reservation then wouldn’t let me change or get a refund even though I won’t be able to stay there. They will steal your money. Go somewhere else to find accommodation. Customer service is AWFUL.

I suggest ever to get Priceline. I book a hotel and there was emergency 🚨 that happened two days before and they won’t help you with anything. I tried getting my refund back or accommodate for another day to use my money at the same hotel and they will still not give it to me and I did call more than 24 hours to cancel or do anything so I won’t lose my money. They are not helpful or give a damn. Will ever get it Priceline ever again.

Priceline's Car rental damage coverage is fake and they are cheating customers. Actual car rental companies are not accepting these insurance but these people are cheating customers. Avoid booking with Priceline

I would give them a zero (0) is it away a choice. I had a reservation today and the representative canceled the reservation when all she needed to do was to take off the under 25 year old driver. She mistakenly canceled the whole reservation and we did not get a car 😂😞.

Priceline has the worst customer service. Their business model is based on scamming people. We made a mistake of booking hotel and flight reservation thru Priceline. When we found out that the hotel room is not that whey advertised, we decided to cancel the hotel reservation but Priceline would not refund our money by playing dumb telephone game. Every time we called their customer service they would put us on hold for at least 1 hour and then the line would just got disconnected. It has been more than couple months now and we still have not received our refund nor proper response from their customer service.

I was charged by Double Tree in Eatontown NJ, for a room I never stayed in, disputed the charges, they still charged my credit card. Never gave me the day I wanted. Priceline is just as guilty. Screen who these hotel chain owners are and who they hire, complete crooks. Hard earned money not ripping off others to get it, it will be the last you’ll get from me. I will never book with anything knowingly affiliated with Double Tree hotels or Priceline. Public beware of of this hotel in Eatontown & the people who run them.

My wife booked a room at the Wyndham San Diego Bay side on or about June 23rd for three nights from 6/23-26th. She wanted a bay side room and was told skyline Bayview. She specifically asked if the room faced the bay and was told YES. Upon arrival, this was not the case and we had to pay an additional $297.47 in upgrade fees to overcome the deception put upon us by the dishonest people at Priceline. When we brought this deception to the attention of the people at Priceline, our complaints were ignored by them. We will never do business with this company again and furthermore, we will do everything we can to bring this unethical business practice to all who will listen.

The Department of Defense should immediately revoke its contract with Priceline. The company engages in deceptive pricing practices and operates outside the legal standards that airlines are required to follow. As a result, hidden fees are being unfairly passed on to our military members and veterans who use the Armed Forces Travel site—an initiative sponsored and run by Priceline.

I’m a Platinum VIP customer with Priceline. Every year, I book 30+ room nights, 8+ return flights, and over 10 rental cars – totaling $30,000+ in spend. You’d think that would earn some respect or reliable service. Instead, I’ve experienced the worst customer service and outright billing scams that rival shady internet fraud.

I booked through Priceline for a car rental that was non-refundable. I missed my flight through many cancellations and did not get to go on vacation because of the cancellations. It was not my fault and it was non-refundable but they were fair and refunded my money back anyway. I will always use this company for future use because they are customer-friendly and care about their customers. I’d give them 6 stars if it were available. I just booked again. I will always use Priceline because they care about their customers!! Awesome Company!!!

Very unhelpful and unreliable. Purchased a reservation to a hotel in San Antonio only to realize the dates weren’t correct. I received no help from customer service in regards to trying to correct the dates, or even cancel the reservation so I could rebook the correct dates. Instead I was passed around to 3 different people who instead told me to contact the hotel itself. The hotel was unable to assist as the reservation was from Priceline. I then had to book a second reservation through the hotel’s website, and was also stuck with the Priceline bill. Tried calling them again only to be put on hold for half an hour and could never get into contact with a single person. I never attended that reservation, and I was stuck with the bill. Thanks for the amazing customer support, y’all really know how to run a business. Never purchasing from you again.

Horrible company. I booked a trip to say goodbye to my dying family member. Unfortunately, between when I booked and the flight, she took a horrible turn and I wasn't going to get there in time. I paid for insurance but their insurance only works until 2 days before the trip. They were no help. I was on the phone with them for over a hour just to hear policy is 2 days before, it doesn't matter why. Despicable company.

Bad customer service and they really don't have no deals. If you really go on the main site would be best to do, same price or even a better price. When you book with Priceline and you're overseas, you have no way to contact them. So if you wanted to stay another night, you wouldn't be able to or even if you're not feeling good and want to leave early like the situation I was in, I was in terrible pain, I tried to contact Priceline, it was no way for to contact them and I flew with Jetblue. Jetblue since I booked through a 3rd party, I can't book another flight or change it. I would have to contact Priceline. I can't contact Priceline until I got to my house. Overall, don't use Priceline.

Bought package deal (flight & vehicle rental) arrived at my destination to pick up the vehicle and the rental place didn't have a rental for me. They told me I had to contact Priceline for a refund. In the meantime, I had to go to another rental place to get a vehicle. When I filed a claim with them, they kept putting me off for 3 months. They kept telling me they were looking into it. Priceline would not refund my money as they said I received my rental. When I looked at the confirmation, it even says the vehicle rental was cancelled. I never received the rental and they won't refund the $539.39 I had to pay for it. Cancelled acct and passed all info on to any family or friends to not deal with this company in the future.

I have been buying ticket from here, and I'm not happy how I was treated. Too long wait, during my trip, for example, just to go to West Africa from Houston, not only, I stayed 2 days at Airport but, I have to pay by myself at the hotel, and, Priceline never help me to avoid those inconvenience.

I’m extremely frustrated with my experience involving Priceline and Booking.com, which I was informed are sister companies. I booked my stay through Priceline, but when I encountered issues with my hotel and requested a refund, Priceline couldn’t assist me. Instead, they directed me to Booking.com for help. I filed a complaint with Booking.com regarding the poor condition of the hotel room. They then emailed the hotel on my behalf to request a refund, but the hotel did not respond to their inquiry. One representative from Booking.com informed me that there was nothing they could do since the refund would need to come directly from the hotel. When I called back, another representative offered me only $27 of the $135 I paid for the room, which I find incredibly insulting. Hawthorn suites Wichita KS.

Please be aware of Priceline packages. I recently book a flight to Houston TX. I thought I had a rental car; but when I got to the transportation door, there was a gentleman asking how can he assume me. I told him I was looking for Infinity Car rental. He never heard of them so he made a call no one heard of Infinity car rental. I tried calling the company no answer. I call priceline back only to be put on hold a long time. So I hung up and advised them not to put me on hold. The young man cancel my car and told me to expect a refund. I still needed a car so I ended up paying 170. 00 vs 90.00 for a rental company. I still end up using priceline for that rental.

They didn't mention the hotel I booked for a friend had a $100 security deposit that HAD to be paid CASH only. My friend didn't have the cash and we cancelled the stay within an hour of the booking both at the hotel and through Priceline. Now Priceline is saying the entire cost is non refundable. The hotel policy is a one night charge is you cancel day of reservation beginning. Priceline blamed the hotel for the non disclosure of the fee.

I recently booked over the phone for June 20th through June 23rd, 2025. I would not recommend using Priceline to anyone. When I booked, I was told that thrifty would accept debit card. I booked a jeep wrangler or similar. When I got to the thrifty counter at my destination they checked my credit, charged me 500 in deposit, and would only give us a crossover SUV, a RAV4. We were not told any of this when we booked. Priceline would not refund any of the trip, the only give us 10 percent on a future rental. If they can’t resolve current issues, why would I ever use them again?

I booked a package deal with this company back in April and went to pick my rental car up and the rental car place was sold out. I contacted Priceline. They told me I would have to book another car rental but they would reimburse me for the rental car. I paid a extra $177 for a new car rental and sent them the receipt as they told me too. Fast forward we are in July and I still have not received my refund. I call get bounced around hung up on just terrible customer service. I will never book with this company again.

I booked a hotel via Priceline.com two months before a family trip. When we arrived at the hotel, they had no record of our reservation or my name. Unfortunately they were fully booked and could not give us a room. I called Priceline.com immediately only to sit on hold for 15 minutes to be hung up on and then I had to call back 5x and sit on hold before I reached a worthless CSR who both contradicted herself and lied to me. After 2 hours, 2 CSRs, a supervisor and no resolution, my family and I booked at an adjacent hotel for the night at an additional cost. Priceline.com claims I canceled my reservation and refuses to refund my money. The hotel desk supervisor told me they have been locked out of their Priceline.com account for over two months but can't reach anyone via phone to reinstate their access.

Bad customer service and they didn’t listen or care. Horrible people and they constantly look for reasons to upcharge people, even if it is a medical reason. Bad policy that doesn’t make it easy for people. They kept on giving me bad advice and long wait times. They don’t even bother helping find a decent price and kept on asking me what time, when I told them I am poor and it is depends on affordability. Horrible people. Beware of their sneaky changing policy.

This "service" was unimaginably inept, when I informed them that my airline reservation was wrong I was told everyday for eight straight days that they would correct it within 24 hours. I never received a phone call or email from Priceline and they never refunded my money. AVOID these scam artist at all costs or you will be robbed.

Absolutely disgusting business practices. They chose a shady rental car company that is not open 24 hours not even near the airport and was closed when our flight came in. Priceline said it is not their problem they rental car place has no refund policy. Me and my child were stuck at 2 am in downtown Orlando with no way to get to our hotel. They will not refund me. Priceline has shady business practices and they partner with shady companies. Customers beware. DO NOT USE THEM!!!

I used Priceline for a last minute hotel in Lakeland FL. I arrived at the hotel that was clearly low income housing rather than a hotel. Walked in to over hear the worker telling a guy she would write off more than $60 of his hotel for the week because he did not have it. When it was my turn they told me Priceline over booked the hotel and I did not have a room. When I asked for a refund she told me Priceline would have to refund me. She said she could help me out for an additional 7$ and put me in a different room. I said okay because it was late. I was given a key and when I got to the room I could not get in. Went back to the front desk and she said the door was probably out of batteries. She made me a key to another room. That door opened but looked as though someone with dirty feet had walked all over or jumped on the white comforter. She asked me if someone had been in the room and told her I could not answer that.

Priceline is partner to hotels so you're not actually dealing with the hotel, but Priceline without even knowing it. Priceline is horrific! Was charged for two reservations (two rooms) or one hotel night for ONE person. When it was immediately noticed the day after the booking, tried incessantly to contact the hotel, Priceline, to no avail. Countless hours spent trying to get our money for a second reservation and we have been denied as they cannot reach the authorized person at "their hotel partner." Also a reason stated was we had to cancel within a certain amount of time when it was unbeknownst to us a second reservation was somehow booked and we could not reach anyone at all until actual check in, not did we receive any confirmation for a second reservation; nor was a second room ever used. Horrible experience! I will be sure to tell anyone and everyone I know, do not use Priceline or the Hilton Garden Inn!

I am experiencing horrible customer service issues. They are like robots. I had a family emergency and the hotel offered to do a cancellation without penalty and Priceline is refusing to refund me. I keep getting a run around that they are unable to reach the hotel to confirm. It’s been 2 weeks and no resolution. I am tired of getting placated with no resolution. Each time I call I am required to provide the same details of the go I spoke to and what’s my cancellation number. Shouldn’t they have this information if they are following up on this like they say? They do not even provide any follow up communication.

First time user. Will never use again. Would not honor my need to advance cancel due a serious medical issue. Bad customer service that will not accept legitimate reason to cancel in advance due to an unexpected serious medical condition.

It was one of the worst experiences I've very had. I placed my reservation for the 5th check in, check out the 6th. Because of the holiday weekend Priceline moved my date to check in the 6th which was not the date I chose. Less than an hour later I noticed the scam, Called back and Priceline told me that my 400.00 was none refundable With a Total loss to me. Be careful when dealing with people like this. Confirm those dates before you pay.

I am a VIP member. I get coupons to use for discounts on travel. Priceline declines valid credit and debit cards when attempting to book travel online (e.g when using coupons and booking express deals). Priceline no longer accepts coupons and gives discount to individuals who have membership with certain clubs and organizations, even though it gives one the option of entering the club discount codes at the time of making a reservation. It blames the fault of the credit card declining on the credit card holder and/or issuer when it actually lies with Priceline itself. The company has a finicky payment processing system and will not do anything to resolve the issue. The customer service staff is not honest and is careless. Save yourself some time and hassles by booking through an online travel firm that will accept and process valid payment methods easily and with no hassles, even if the price is a little higher.

We had a horrible experience with Priceline. We booked a hotel through Priceline in New York and after a very long drive to the hotel we found out Priceline overbooked that hotel and we don’t have room to stay, hotel canceled our reservation. We called Priceline customer service that night and asked them to rebook another hotel in that same but the customer service guy said he need to transfer my call to another department for rebooking and it will take 3 hours waiting time. So we ourselves rebooked another hotel in the same area.

I booked my last vacation through this travel agency, and unfortunately, it was a very disappointing experience. Our flight was supposed to include a carry-on bag, but when we got to the airport, we were charged extra for each carry-on. We immediately contacted the agency, and they promised to reimburse us. But after several follow-ups, they never paid us back and stopped responding. This kind of service is unacceptable—if you make a promise to your customers, you should stand by it. I wouldn’t recommend this agency to anyone based on how poorly they handled the situation.

Very bad company. They charge a high deposit that is disclosed to you when you paid and make the reservation. I won’t recommend this company. They hide the deposit fees and then when I wanted to make the cancellation they didn’t refunded the payment.

Stay away from booking through Priceline. They do business with scammers. You will lose your money especially when you book a rental car or hotel. Also do not ever book a rental car company called York Car Rental at mco airport, orlando florida. They are scammers.

The worst company ever! They are taking people as idiots! It’s been more than two Months I’m literally begging them to send me my refund and every time they tell me the accounts didn’t response to them! Like this accounts department is working from Moon and cannot answer them for two months now! This is ridiculous and they have caused me to more than $5000.00 in travel arrangements when my flight was ruined! This is simply the worst way to book for your important trips and hotels plans! And the best place to be if you want to feel like idiot and greatly irrespective.

I booked my car rental in the express deal and didn’t read the fine print that there’s a fee for booking that deal! It cost me more than I regular rental price. I would not recommend express deal! Rebooked it regularly and it’s cheaper! Now I am using Costco Travel with no cancellation fees!!!! That the route people need to use.

I admit I was in a bit of a rush being it was record heat and I needed to get my dogs into ac asap, however, I used their search filter for dog friendly hotels/motels and I a fast booking based on that. It was wrong and they charged us all but 1 penny of the full fee. I was told by their crap cst service it was my fault. At least we know they like to steal from hardworking people by scamming with fake filter searches. I suggest no one ever uses these SCAM SCAM SCAM sites. I am out money I could use for gas, food, getting my ac repaired...etc. Thanks price scam.

Customer service told me to rebook a different motel when originally motel wasn’t there to book me in. Said Priceline would refund me so after rebooking another motel Priceline refused to give me a refund and customer service was extremely rude about it. Will never use Priceline again.

We made a reservation for a rental car through Priceline/Budget at the Raleigh airport—tried to pick it up; tried to manage it through the website, tried to call…ended up in an Uber & getting a car the next day from Hertz. An outright scam would be better because time wouldn’t have been wasted, only money

No joke, I literally nearly got abducted due to Priceline. They booked us for the wrong dates. They told us they would fix it, but when we went to the hotel that night, nothing was sorted. We had to find our own lodging and ended up at a motel where the building manager lied to us in an attempt to get us to stay at his own personal property. Called Priceline and they wouldn't even give us a refund for the trip. Screw Priceline. Do not use this service. You are just dollar bills to them. Use literally any other service.

Priceline has the most horrid customer service I have ever encountered. They allow a scam company, Carwiz, to rent cars on their site and will not refund you the money scammed from you. I flew to Dallas and expected to pick up my rental car from this “Carwiz” place at the airport, as my itinerary suggested. This place did not reside in the airport. I called the Carwiz number at 9 am and they said they were not open at that time. I tried multiple time and got the same results, so I used the “Penny” feature on the Priceline website to get instructions on picking up the car. I was told the rental place was at a certain address and I had to get an Uber to get there and would be reimbursed at the rental counter. I followed the directions and arrived at the address given and there was NO rental car agency there. I called Priceline to get help and they gave me a different number for the rental company, which went straight to “a full voicemail box.”

This company is so deceptive & held half of our money that should have been sent to the hotel.. We drove 13 hours from Tampa, Fl. To Bessemer, Al. When we got to the hotel we were told it was declined on the hotels end but approved on the Priceline side. After waiting 15 mins to get a customer service rep. On the phone, we were told priceline did not release $123.00 of money we paid. The rep at the hotel told us it happens all the time with priceline. Why are you not releasing all the money that was paid to you priceline. That's called fraud & it's criminal. We will never be using priceline again and if anyone else is thinking of using them you may want to double think that.

I had to give it one star, but it does not deserve it. Priceline gave me a hotel booking at a good price, charged my credit card, then never paid the hotel. As a result, I ended up paying the hotel directly at a much higher price, and after many calls, emails, defective beta chat at Priceline, I had to recover the original money paid to Priceline through my credit card. Simple theft.

My wife mistakenly picked the wrong dates for our trip. The day later when we noticed the mistake, we tried to rectify the situation with Priceline and the hotel in Orlando. The best we could do is get 49 of our $675 back And that was all. With almost a month before the actual trip I do not understand why they cannot refund our money. It’s not like they still would not be able to rent out the room. I would never advise anyone to use Priceline.

The hotel - America Extended Stay Waltham MA - didn't deliver what was promised by the Priceline post (kitchenette, coffee maker, related supplies and more), and the room was extremely dirty - hairs everywhere, no breakfast. The hotel did nothing about my complaint, other than saying "We're sorry". I put a full Google review about the hotel. Only when complaining I hear that I have to approach their sister company, Booking.com, despite that I ordered from Priceline. Only after insisting I got a Priceline supervisor. SO far, got no resolution, whatsoever. Such a poor customer service!

These people are trash and have horrible communication. Even when it’s their fault they will not even try to rectify the issue or accommodate you. This was my first and last time ever booking with them.

Price for Canadian website is in USD and it only written in very small print when you are finishing your reservation. But everywhere on the site there is the Canadian flag telling you you are on the Canadian site.

Never use Priceline! My son has special needs and I have cancer and Priceline represented the most disgusting, nasty, filthy hotel I have ever seen! The Holiday Inn in El Paso TX is as horrible as they come. I pulled back the covers on my son's bed and the sheets were dirty 😡. They moved us to a different room, I decided to check out the room first and it was feces in front of that door. They moved us yet to another room and the floor are so dirty and the rug has a big hole. This cannot be real, I am starting my treatments next week. I was hoping to have a nice vacation time with my son. I do not want him to touch this nasty floor.

If you are booking an Allegiant flight just know Priceline will allow you to book luggage then after you pay they refund luggage cost and tell you Allegiant rejected the request then you're left to pay double through Allegiant to add baggage. My receipt on Allegiant website said $30.00 cheaper than what I was charged. Priceline supposed to be a deal, not! Took advantage completely!

If I could give no stars that’s what I would. I prepaid with Priceline for hotel. Total paid was $1506. When I checked out of hotel the bill the hotel gave me was $1,136. I contacted Priceline to inquire why I paid them $1505 when the hotel bill was only $1,136 and asked for a refund or credit or anything and they didn’t care and told me there was nothing they could do even though they overcharged me. Don’t ever book through Priceline unless you want to over pay and lose money. Worthless company that doesn’t care about people.

I booked through Priceline using the feature where you pay upfront a discounted price and get booked with 1 of 3 hotels, to which you don’t find out the exact hotel information including policies of the hotel until after booking and paying. I booked my brother in law for 2 night and was give then Dixie Hollywood Hotel in Hollywood CA. Upon completion. Of the booking and paying over $300 for 2 nights, I reviewed the hotel policies to which my brother in law was required to pay the following fees: room deposit $100, pet deposit: $100, pet fee: $25/pet (he has 2 service animals). Although the fees seems outrageous in policy, he was willing to pay the $250 in deposits in order to keep his reservation. However, the front desk staff were EXTREMELY RUDE to him. First he attempted to pay with Apple Pay for his credit card. They did not accept. He then moved his funds around to a physical credit card, and yet again, they did not accept.

We recently attended the funeral of a dear lifelong friend in Arkansas. We spoke to the online service that Marriott provided to make a reservation. The people we spoke to told us we had to hurry & make the reservation because they were close to being fully booked. We went to Arkansas & found the hotel. We arrived late and we noticed there were only several cars in hotel parking. When we checked in they charged us $167. We asked why the higher charge. They said they were not the scheduling party; it was an online company so they could refund the difference in price.

Don't use these guys, this is the first time I used Priceline and I got scammed $200 US.. See the screenshot below. The rental went from $65 us to $280 us when i got to the counter., when I tried to cancel they wanted to charge me $100 us.. I have made complaints to priceline and ACE and of course nothing has been done.. My next step is to dispute this with my credit card company and Better Business Bureau of California.. Priceline is at fault for letting these scam companies on their platform. Read the Google reviews of ACE rental at Los Angeles (1 out of 5 stars). Use Expedia guys, don't let these scammers get away with it.. Cheers.

Not a happy customer right now. I've rented cars through Priceline many times but today was the worst experience. Priceline needs to know the rules of the rental company before they use them. I purchased the insurance as usual, but the rental company said it wasn't sufficient and required and additional $67 before I could get the car. I know that rental companies need to collect a deposit and it's usually between $200 and $300, but today they required $750! I didn't have a choice as I was already there with no way home without the car. Called customer support and could barely hear the person on the phone with all of the background noise. So not helpful. Will never use Priceline again.

They oversell rooms!!! Horrible customer service! Not responsible for what they sell!!!! Not responding to emails, phones!!!! Not refunding my money!!!! Horrible experience and they ruined my vacation!

This morning 6/12, I made a reservation with a wonderful agent. Aurelia entered the travelers names and credit card information using the link she sent to my email. I even went as far as giving Aurelia a tip for working so diligently with me every step of the way including the banking frustration. THIS IS WHERE THINGS TOOK A TURN: After the reservation was completed, I got an email with the travel details while still on the line with Aurelia. Who proceeded to mention there would be late charge assessed to my reservation to which I FIRMLY DENIED as this was new information to me and MOST IMPORTANTLY- THE travel reservation she placed on hold until the was on hold from10:30pm on 6/11 which generated an error message at 10:30, 12:30a, 3:30 am and 6:30 am until I called the bank at 6:40 to discover that the transaction was flagged as fraud.

If I could give them a 0, I would. I called customer service because I checked into my hotel and the booking that was confirmed and paid for they told me was not available. Hotel said this was a Priceline issue. Called Priceline to see how they would make this right since the King rooms cost way more than the room we got and the basically told me to suck it up and get over it there was nothing I could do about it. I think when you don’t get what you paid for they should offer a compensation and I was also on hold with them for 45 minutes because they put me in the middle of a billing issue between them and the hotel. This was also a 5 night stay they screwed up not just a 1 night stay.

Priceline used to be my go-to for all things travel and booking. I don't know what happened, they changed their policies or something. But I will never...NEVER... use them again. I booked a hotel room and had a last minute emergency come up. It was a health emergency. Trying to get a hold of anyone to help me was a nightmare. The chat bot didn't understand a word I said. So I tried calling customer service. Fair warning: If you ever call customer service, their hold music will shriek the loudest, high-pitched whistle in your ear loud enough to make it ring and you'll have to listen to it for 10+ minutes until someone picks up. The first several times, they couldn't hear me. When I finally got a hold of someone that could, I couldn't understand them. They didn't speak English and not only that, but they wouldn't help me with my issue, no matter what. They refused to make it right.

I used Priceline to book a room for a co-worker and I while attending a conference. We booked a suite with a bedroom and 2 beds. When we arrived, the hotel had us in a single room with one bed. The hotel was unwilling to help. I was unable to get through on the phone and never heard back from online support. We will not use nor recommend Priceline again due to the incredibly poor support/customer service.

Last night we arrived at the Denver airport and went outside to the rental shuttle area to go get our vehicle ( trip number **). It was just after 10 pm, after waiting over an hour we did some research and the car rental place and shuttle close at 10 pm which is when I had the pick up time for the car. So after being outside for over an hour we had to find another rental vehicle, nowhere in the email did it mention that this rental place closed at 10 pm, how am I supposed to pick it up at 10 when they close at 10. I want a refund on the car rental, this has been a really bad experience, I hope you make it a little better so I am anyone I know would ever use your company Again. Called support and they hung up 3 times by the way.

I had booked a hotel from Priceline. During the check in process at the hotel the hotel was charging me an extra amount and I tried to contact Priceline about this. Priceline never provided me the support and kept me on hold stating that they were waiting for an email response and I had to wait till they receive the response. Also I never got the refund back when requested when I never stayed at the hotel and was never given the requested support. Totally ruined my trip. On contacting the support team again they said because the hotel is not paying them the amount back they won’t be issuing the refund and hung up the call.

I don't know how this company is still in business. They are absolutely horrible. Pricing guarantees are flat out lies and then it is next to impossible to get someone that speaks fluent English and when you finally do they are of no help at all. I will never use them again.

I was trying to change my flight ticket date. Customer service’s not trying to help me and trying to charge me almost double price. It’s been a half hour and they’re still spending time on phone and telling me to wait! I’ll never again use this company and don’t recommend anyone.

I rented a too. As I’ve been traveling for work. I’m a Dental Hygienist, Hill Top Hotel. Room had very large roach/bug flipping around on the floor so I could stay. Priceline said ‘TOO BAD!!’ We’ll give you 15% coupon??? I was so confused by the response. Was told my stay was not refundable. How does this make sense?

I am very disappointed in Priceline. They have a procedure to try to change a flight online. They give you a list of new possible flights. The problem is that when you try to book any of them, they all come up with a message that the flight was just sold out. I also got back on several hours later and the same thing happened - they still had all of the same flights being listed as available, but when you tried to book them, they came up as having just been sold out. You cannot tell that until you spend time rebooking, etc. Would rather know upfront that no additional flights. They must not be updating. Huge waste of a customer's time.

I wish I can do 0 stars. I just booked 6/5/2025. I booked the wrong hotel. I asked for a transfer or cancelation. They said no. They took 473. 00 and now I am stranded in New Jersey with nowhere to lay my head for 2 days. I don't have anything.

We booked hotels through Priceline for a family trip to Switzerland (Zermatt, Grindelwald, and Zurich), choosing family suite rooms for two adults and two children. The confirmation from Priceline clearly showed the correct guest details — but to our surprise, all three hotels only received booking information for two adults. Turns out, Priceline uses Booking.com as a middleman, and somewhere along the way, key information was lost or never passed on. As a result, the hotels said they were only paid for two adults and forced us to pay $70–$90 extra per child per night, out of pocket. That’s hundreds of dollars in unexpected charges.

My son is stationed in Germany. I planned the biggest flight of my life to go there and be with him and see Europe. Because of his status I kept making everything refundable and exchangeable. While the agent was very nice making my arrangements, I was told I could cancel the hotel and flight and have it be refunded. When I found out that the hotel wasn't where I thought it was, they said I can only refund the hotel not the flight. Kept the flight because I had no choice. Booked everything else from Delta Airlines for the hotels.

Priceline promised a 3.5 star hotel and gave me Arizona Charlies which doesn't deserve 1 star. It was a dump. TV didn't work in 3 rooms. No usable internet. Priceline offered no support and hotel didn't either. It was totally dishonest. Priceline admitted the ratings were fake and that they didn't care.

Hidden rules and policies and a scam on what the car actually cost. Never use them or the car lot Priceless. They double charge my card and thought it wouldn’t be catch. Quote you one price and charge another. You think you receiving a car for a good price, go to the car rental and they want you to pay full price. They acknowledge nothing from Priceline stating it’s just a customer service price. I think there is a scam with certain car rentals. This company should be shut down. Never go to Priceless Car Rental outside the Miami airport. They double charge your card and think you will not catch it. Zero not even one star.

Booked a hotel with them. Five minutes later found out my daughter had already booked it. Tried to cancel which they did but sill charged my card the full amount. Will never use them again. Customer service was horrible. Even hung up on me. So within less than 30 minutes of booking they would cancel but still charge my credit card the full amount.

Title: Agent Booking Error – No Real Resolution

PATHETIC, POOR CUSTOMER SERVICE, NO CLIENT CONCERNS, will never ever book with them again. They are inconsiderate and absolutely incompetent. The client service reps are absolutely useless and do not want to understand and address anything. I and family had a situation for which we needed to move tickets by a day and these guys did not even do that or were not capable of doing that. This caused me to cancel all my flights and bookings and take huge loss. I have not seen or come across more HORRIBLE company with most TERRIBLE customer service.

I booked a flight and a car package, for my 70 year old in-laws using Priceline. They are NOW being charged OVER 700$ in fees!!! The whole trip was already paid for. The car was supposed to be 3$ a day. Surprise!!!! It was a lie! They're states away, supposed to be enjoying their vacation!! INSTEAD they are worrying about how they are going to come up with 700$! I will NEVER book through Priceline again!

I booked a hotel through Priceline and upon mapping the distance I realized this hotel was way further from my venue than what I was told by the rep. I called customer service to get a transfer to a different location and was told they have to contact the hotel to cancel the current location 1st. After being on hold for hours I was then told if had to allow them 24hrs to get an response from the hotel. (24hrs would put me pass the cancelation window.) I expressed that to her. She said, "No worries."

They show the amounts in USD and you realize this after you do all your work in selecting the package. If you don’t realize you end up in paying more. Such a simple thing to fix but I feel this is just to trick customers by appearing to offer low price.

The actual price in the hotel was much higher than what mentioned on PriceLine. I had a reservation through priceline for Ceasar palace in Las Vegas, and the website misinformed regarding the fees I would pay in the hotel. Eventually it was the most expensive way to order in the hotel.

Bad. Very Bad. Worst of All! March 13–18, 2025 | Los Angeles, CA. I had a terrible experience renting a car. Be cautious when doing business with Priceline or any other third-party company like it — A complete waste of money.

Just book yourself. I booked a rental car through them and it cost me so much. In the end I think I ended up paying about $500 between Priceline and the rental agency. I only had a rental for 4 days and it was a regular economy car costing $60 a day. Between Priceline fees and the random charges from the rental company it might have just been better to book it myself. I tried to cancel once I found a cheaper rental but the one I selected couldn't be cancelled. Priceline boasts they have cheap prices but they don't. Not after their "taxes and fees" that equaled half the amount of the rental. What are these fees? No clue but my guess is their commission.

SCAM ALERT...We purchased our Advantage rental car through Priceline and according to my confirmation, it stated that I should expect to pay $68 in full upon pickup. WHAT THAT REALLY MEANS is pay $389 because of hidden fees that Priceline was not up front with. Besides waiting 45 minutes at airport for the Advantage shuttle, we were eventually delivered to a one room brick building Advantage rental office (NOT THE ONE ON AIRPORT PROPERTY). There was only one person working so we waited another hour for our turn only to be surprised with an upcharge because of Advantage minimum insurance requirements of $500k/$500k or you will be forced to pay them their amount for their insurance (I had $500k/$250k so I had to pay more)?!?

Two things - I booked a flight and rented a car with Priceline. The flight they brought back to a different airport I flew out from. I didn't realize this until the day before. Secondly, the rental car ran out of cars. They told me if I book back through them they would pay the difference. Because I upgraded for 2$ a day they couldn’t pay the difference. I am done with Priceline. Everything ain’t gold, cost me an extra 300$.

I wasn’t gonna leave a review but after being on hold for 48 minutes, it hung up on me and no one tried to call back. I had a terrible experience at the Embassy suites Hilton in Houston where they open my door unauthorized three times twice I was in exposed naked. Won’t help trying to offer me a 15% discount why would I use a service that won’t even defend me they are like the care credit of industries. I’d rather use my American Express card than to do a package deal with this company. It’s disgusting that they won’t even listen or help. Never ever will. I use them again. If you use this company, you do it at your own risk. It’s like parking on the street rolling the dice, hoping that your car doesn’t get hit. I’m never using them again as far as I’m concerned they can go out of business and I won’t bat an eye.

What was advertised on Priceline site was different that the actual company. There were more hidden rules and policy that was not at all mentioned in the priceline site. Also when I called ACE car rental in NYC, I got different information from different reps. Very horrible, stressful, unnecessary experience. I will NEVER use priceline again.

The shadiest experience. I went to what I believed was the hotel's website because I always have problems with 3rd party bookings. The website presented itself as the hotel's page. When I went to cancel because I saw the same hotel on Hotels.com for $100 less, the hotel told me I booked through Priceline. What?! Nowhere was that indicated. I have not been able to get a price match like they promise. Just an AI voice. I got no hotel confirmation for an hour. Their website won't let me find my booking. Just a vicious circle of codes sent, etc. The worst experience.

I wasn't going to do a review, but the agent I was talking to hung up on me and now I'm angry. I was trying to get a better understanding of why we were charged for one day of my hotel visit and then charged for the remainder of the visit when we checked in. The agent said it was in the email I received when I booked the room. I couldn't find it and he couldn't tell me specifically where this information was. I am expecting to have all fees charged to my card at the time of booking so I wouldn't have to deal with it later. It was a real shock to get to the hotel and be told that we had to pay an addition fee for the room. And to be honest that hotel was not worth the price. Priceline, please post this hotel policy on your website where it can be readily seen. If I missed it, please tell me exactly where it is.

The price I ended up paying was $53.06 more than the price I was guaranteed by Priceline. When I called Priceline for help, they told me there was nothing they could do and instructed me to work it out with the car rental place. I will never use them again.

While traveling through Louisiana on May 8th, 2025, I used the Priceline website to chose a hotel in Natchitoches, LA. I was given a list of hotels in Natchitoches. I chose the Sleep Inn and completed the transaction. When I requested the directions to get there, my GPS told me it was 50 miles away in Texas. I notified Sleep Inn and Price Line right away about the distance and was told by both institutions, because it was a same-day reservation, it is nonrefundable. I was traveling with my 84-year-old, disabled mother and she was not able to drive the extra 50 miles. This is a big financial hardship on my family. I will never use Priceline or Sleep Inn again.

I am extremely frustrated with Priceline. I recently booked a flight and car rental with them. The car rental place was a disaster and a disgusting, useless place. But when I return from my trip see in my account that I have been charged twice for the car rental. Here I am a month later, after a million emails and calls to Priceline to the car rental. Emailed them all the proof of the double charges on my account, and they still haven't helped me or returned my money. Every time I call all they do is repeat exactly what I just said, transfer me, and put me on hold, and no one ever comes back on to help. I will NEVER be using Priceline again.

Priceline is a joke. I booked a car rental. I chose the car I wanted and dates. I purposely did NOT go for the Express Deal. I was asked about payment so I added my credit card number and paid. It said I had until 11pm day before pickup to cancel. I call the next day to cancel and they tell me because I had paid that made it an express deal so I couldn’t cancel. If I had known that I would’ve have paid. I will NEVER EVER use them again. I will stick to Expedia. All please be careful using PRICELINE. They in my opinion purposely keeping Americans' money.

Priceline is the worst company ever! When looking to book a 7-seater vehicle for a family vacation, a deal popped up that I should have known was too good to be true. My filters clearly stated I was browsing for 6+ seats. After confirming the purchase, the confirmation email stated it was NOT guaranteed, I would get a car with 6+ seats. When I tried to cancel and repurchase another vehicle, Priceline was all too quick to say this was nonrefundable, unchangeable, I was not even able to upgrade! Absolutely no help whatsoever!!! The worst customer support I’ve ever had to deal with! I literally felt defeated by them!

The absolute worst travel company I have had to deal with!! I have called multiple times and get transferred to someone else! They can not help me when I have charges on my card that I did not do! Then when asked to speak with a manager, they say “Sorry I can not do that and I have nothing else to say” and hang up on me! I have always used them but you better hope you don’t have a problem because their customer service is worthless!!

Absurd. Completely mind blowing incompetence. After 7 calls getting the run around from an AI system designed by a kindergartener, the 2 hour wait for a call back, and the line just stays silent then disconnects. The fact that such an incompetent company has my credit card on file is going to have me calling to order a new card. If they can’t manage simple tasks there’s no way the system should be trusted with financial information.

Made a reservation for car rental last week. Tried to cancel it day before due to travel changes however, they under no circumstances allow refunds (regardless of reason). This is unbelievable, as they incurred no expenses from Avis, as the rental was for future date. I will never again use Priceline for travel. Go to car rental companies directly!

This place is a scam. I accidentally booked a non refundable trip for the wrong date. I cancelled in 20 minutes after realizing and they kept my $900. Their customer support told me “a contract is a contract”. They have no heart and are less than animals. STAY AWAY

Booked a reservation through Priceline and purchased their insurance. Well there was a snow storm. I could not fly out so I called. Let them and the hotel know then neither would cancel reservation. And of course that’s what you need for their insurance to cover it. So I think they have came up with. Way to scam people out of their money. They and the hotel are no help when called. So I got screwed out of $2500.00 and bank could not even get it back so I will be doing reviews of the hotel and Priceline on any review sites. People need to purchase separate insurance but there’s. I was covered by insurance for my concert tickets and flights. Odd it isn’t it. Stay far away from Priceline and La concha resort. They are scammers.

This is the worst place. Once they get your money they are done with you!!!! I requested a hotel in a city, they reserved a hotel room in a different city. There was nobody at the seedy hotel, and no way to contact them. Had to find another hotel.

The Kalispell Montana location is quite quaint and the staff very good but the new front desk clerk named CASH was very knowledgeable, efficient and he helped me to cancel my other Priceline reservation and then I remade it for the correct date tonight. His dedication to excellence shows that this location is most desirable for an professional retired USAF Veteran of 22 years in the Service. Very nice man, we all need good and efficient workers like Mr. CASH more often. Sincerely Robert K

This company is abusing customers and scamming them with illicit practices and avoiding eligible refunds. Despite not using their services (car booking, 02-May-2025), they are deliberately charging and minting millions of dollars. They lack ethics and professional standards. Never book anything with this malicious company.

Honestly I will never book through them again. I will go straight through the airline to book rather than try to save a little money. Their customer service is horrible. All they do is give you the run around especially when our flights were so messed up and we deserve some type of refund for it. They will say call the airline. They are a joke and Michelle the customer service rep I talked to could care less that our experience was horrible. She kept interrupting me and refused to help at all. Do yourself a favor and never book through this scam of a place.

We booked a hotel in Arlington at the first of April for a concert in May. We arrived at the Hotel just 3 hours prior to the concert start time only to find the hotel was closed for reconstruction. When I called the # in my confirmation email, I was connected with a Priceline agent, who insisted she needed to call the hotel to verify they were closed. Of course there was no answer, so they tried 2 more times. They finally agreed to issue a refund, but I was beyond frustrated to show up to a closed hotel with no one letting us know the hotel was closed. If they contract with these hotels, they should know what is going on.

Purchased a trip to Las Vegas in February 2025 for May 2025 which included air fare hotel and transport from airport to hotel. Customer service was horrendous. When I needed to add an another night I was told I needed to contact hotel direct and booking was through 3rd party. When I checked my itinerary for the transport to hotel there was the arrival and pick up but no information on were to meet driver, When I called Priceline was hung up on after waiting 30 minutes and when I finally spoke to supervisor Ellen she stated yes it is on itinerary but It was completed and she could not correct it and I should do it myself. Everything you get from Priceline is 3 party and no savings. Horrible customer support.

I was booking a room online when a message popped up to call for a better price so I called, a representative booked the room however when I received the email confirmation I noticed it was the incorrect room, I immediately contacted Priceline where the representative insisted it was the correct room, I did my best to explain it was not to the representative but he continued to insist it was correct, I then contacted the resort where the resort confirmed the room was in fact incorrect and provided an email confirming, I provided this to Priceline however Priceline refused to correct the mistake to the point they would not even take my calls. The service provided by priceline is unacceptable.

Booked this last Tuesday. They overbooked. Had to get another hotel 15 min away ....Called customer service...Very apologetic but didn't resolve anything....Motel was a roach motel but sold out during the week. Yeah sure ..I just want my money back .... Cheaper to pay it back...Better than losing more in court. Still waiting ..I would recommend Priceline ...Plus the customer service isn't even American..They don't care... Stick with cheaphotels.com.

BEWARE IF USING PRICELINE. We reserved using CarWiz. When we encountered travel issues we called Carwiz. They were nice to cancel our reservation but said call Priceline with the info they gave us including the cancellation number. Priceline denied a refund. 7 months later we got a letter from our credit card company stating priceline denied claim. That tells me that carwiz got $0 and priceline scammed me. They are the worst company to ever deal with. 10 years ago they were good. We used them several times. Probably a new CEO who has a steal what you can agenda. I will tell all my friends NEVER use priceline!

First and LAST time using Priceline. Cancellation policy is extremely misleading. Just got stuck paying for 2 nights that I won't be using because of misleading and never explained reservation policies.

Stay away from Priceline. Booked a trip with White hotel and rental car. The rental car was 10 mi outside of the airport in some shady little operation that put a bunch of deposits on my credit card. Get to the hotel and they want to charge for parking and nothing is complimentary. Even a bottle of water. Priceline did everything they could to hide all of these features of this booking and I will never book with them again.

I booked a room for a night, realized that day it was too expensive, so I cancelled that same day, which I got confirmation, later that week I booked a room on a different site, I never got my money back, I filed a claim thru my bank, that didn't turn out well either, I went back to look at my confirmation and cancelled confirmation, everything was gone, all the emails from Priceline, UNREAL!!!

This was my first time using Priceline. I booked a hotel for three days in June. I bought the tickets on April 17th. When I booked the hotel, it said I had until May 30th to cancel. So I got to try and cancel it today, and I went through their automated system and canceled it, but I only got 8$ and some change back. So I called to find out what was happening, and I talked to a lady who wasn't very helpful. She said, "Well, you should have called first. There is nothing I can do now." Why have an automated canceling system if it is better to contact an agent? What is the point of having a 1-day policy? I AM NEVER BOOKING WITH THEM AGAIN.

Never deal with Priceline. I tried to cancel a hotel reservation less than 24 hours after it was made and they refused to credit me. Book your reservations with the hotel or airline directly. Priceline will never cancel your reservations and give you your money back.

Worst experience ever. I will never be booking with Priceline again. The agent that booked my motel, called ahead and promised the pool and hot tub were working. We drove 400 miles to get to Denver to find out that the hot tub and pool has been down for over a week. The agent told us that he confirmed with the motel manager it was working.

I rented a car from Priceline and paid for collision damage coverage, but never picked up the car. They still charged me for the car insurance and will not refund my money. Jun (the claim person) said their policy is that they cannot refund my money after three days. DO NOT buy their collision damage, IT IS A RIP OFF!!

Don't even think about make a reservation with this thiefs. I been dealing with as many Customer Services and managers to fix an issue with a reservation since Jan 2025 and still they are making excuses, already sent proof of everything many times and still nothing. John "Manager" is the worse. He does not supposed to be working with people at all. Don't waste your money here. You will regret it for sure.

I booked a hotel for a family member in which I allowed Priceline to pick the hotel. The hotel that was chosen is in a very unsafe area. The hotel and the area is known for drug activity, prostitution, criminal activity, and homelessness. Priceline denied my request for a refund. Priceline needs to do better when it comes to rating the hotels. This hotel should be rated a 1 if that. I would not let my dog stay there.

I made a hotel reservation on priceline.com and the Priceline listing clearly stated Free breakfast. However after I completed the reservation, I suddenly received a conformation email from Agoda (not from Priceline) and Agoda has completely different listing and conditions for the same property on their website. To make it worse, the reservation is not refundable, even though I made a booking under different listing. Now the property in Rome charges me extra for a breakfast (and its pretty costly), stating Agoda made a reservation for room only. When I try to talk to Agoda customer service, they send me to talk to Priceline and Priceline refuses to talk to me saying the reservation is handled by Agoda. So I kinda run in circles. I am going to pay the extra cost and move on, but needless to say will never ever will deal with neither Agoda nor Priceline.

First off, when I put my package together, the rental car Priceline gave me was 26 miles from Miami airport and I had to cancel it. The company I got after that was NU rental. This location was off-site and the build was dingy and they told me the rental insurance I paid for through Priceline was not legally enough and charged me more. They told me I needed toll passes and charged me for that. Then day two of my trip, my rental car died in the resort parking lot! The rental company asked me if I got a jump from someone!!! I did the next day and it died again!!! I was without a car for 20 hours. They finally brought me a replacement. The pictures of some of the hotels are not reality, we stayed by the Miami airport in a LaQuinta and it was scary!!! My flight home on American Airlines was horrible as well. They moved us to 4 different gates, with the last move being 44 gates away!!! Do not use Priceline.

I booked The Shores Hotel, Coastal Deerfield Beach in Boca Raton, FL on April 27th, 2025 for one night. The Priceline email never sent me the instructions to enter the room (code needed) since this is an unattended boutique hotel. I got in touch with the hotel owner via Airbnb since they list there and they said they don't do anything with priceline and didn't have my reservation. They said priceline was scamming me. I never got to get in the room and was stranded for hours. Priceline put me on hold for 45 minutes then two hours later called me back and said they weren't going to refund me. I told them I'm taking them to court so that's what I'm doing. Recommend staying away from this scam company. ZERO customer service. Hope it's worth it, see ya in court!

Priceline continues to work auto rental agencies that they know are scams and bait and switch operations, especially in Florida. Shameful. I will not use them again. When they are aware of scams they should no longer list them. Or even if they have poor reviews.

The car rental is not at the airport this is deceptive and misleading. Take your half hour to wait for the shuttle another half hour to get there and then you have to wait in line for another half hour so it'll take you about an hour and a half to get your car. I was told I can't change my car rental reservation to one at the airport. I'm a VIP Priceline customer apparently that doesn't mean too much. This is the last time I'm using Priceline to book a trip.

Okay so we had a problem with booking into our room and when we got to the hotel so they wouldn't let us book in and then we call Priceline to get our money back. So Priceline puts us through to Booking.com. Then booking.com sends us an email saying that we had to get our money back from the hotel. We have not received our money back. Sorry apology nothing. Very shady. Very very shady and would not recommend pricing or looking for them ever.

Priceline presented option for RC rental car (Orlando) and a good price which ended up being a bate and switch offer. Paid no refundable fee and was provided terms and conditions of RC rental which didn't state they only accept/work with 4 insurance companies if you have an accident. American Family is not one the companies on their list. So either you lose your non refundable charge or you buy their 3rd party insurance. You are stuck at a remote lot not at airport on a Zoom call. There is no physical agent there. I got the cheapest insurance that I could and ended up paying more than just renting direct from a national rental change and avoiding priceline.com. Priceline.com told me it isn't their problem. I gave them the documentation that they provided me about the terms and conditions of RC rental car but they said nothing they can do about it.

I purchased a package from Priceline for my husband to travel to a funeral in Silver City, NM. I had booked airfare from Indianapolis to El Paso on United Airlines, a rental car through Budget so he could get to Silver City, NM and a hotel. When my husband arrived at the El Paso airport and went to get his rental car, the Budget counter had a sign that indicated that all patrons were to go to Avis. When he went to the Avis counter, he was told that they did not have the car he reserved and gave him a Jeep. This Jeep was completely unsafe, and made such loud noises while moving that you could not hear the radio. He called me so I could hear the noise and he had to yell into the phone so I could hear him. The car was completely unsafe and should not have been rented.

I wouldn't recommend using Priceline. Their services are very shady, unpredictable and often a scam. Our last time using them, we booked a car rental through their company. We did not receive the car we booked, the car was dirty and wrecked and the company, Allied Car rental was a complete scam. Check out their reviews. Priceline defends this company, won't do anything about our terrible experience except write the same pre written response about contacting the car rental place and awaiting a response, and still advertises them on their website even though they have thousands of poor reviews in just a few months.

I booked a rental car on Priceline.com. The name of the car rental agency they assigned me was AMERICA CAR RENTAL on 5124 W Cypress St, Tampa. Fl 33607, (also known as) SONIC ENTERPRISES LLC (aka) CAR RENTAL CONSOLIDATED. Priceline charged me $108.00 for 6 days for a mid-sized car which I thought was a great deal. I arrive at Tampa Intl Airport and I had to take an elevator to the ground level, go outside and call America Car Rental to send a shuttle to pick me up and take me to their rental agency.

When Booking Denver to Cozumel today, it will auto populate flights to cun which is Cancun, not cozumel like it shows in the search and up top of the page. When I called customer service, they offered absolutely no help. Jason, the manager, told me to refresh my browser, close it, reopen it, restart the computer. This was all done and same result, and he said "Sorry, that's your issue not ours", and offered no solution or discount for their issue. Use another service, or if you don't look closely, you might get flown to a different area than where you are wanting to go!

So basically Priceline is useless. If you call the hotel nine times out of 10 they have cheaper deals than Priceline. They overcharged you then on top of that they don't help you get your money back if you don't like the hotel. If it's bug infested. Dirty. No clean sheets. Priceline literally can't do anything for you so I'm not even sure what they're for besides to overcharge people. I wish I would have known this before I actually use them because I never would have. They suck.

Your company cancelled my non-refundable hotel reservations. NEVER sent me a cancellation email. Showed for a two-night stay and there was no reservation. Hampton Inn. They wouldn't do anything and wanted to charge me a ridiculous amount. Walked next door to Marriott. Marriott forever and we'll be contesting our charge. YOU TRULY SUCK! And both hotel staff said this was a common practice. PRICELINE, you are scammers!

Terrible experience with Priceline. Booked a hotel on Priceline for Quality Inn and prepaid. Upon arrival, the hotel was unsafe with entry doors left open and no attendant anywhere! Found out they stay open 24 hrs a day as they’re broken. Place was filthy and unsafe. Priceline was notified and they refused to do anything to rectify this situation and continue to keep the hotel listed on their booking site. Will never use Priceline again.

We were quoted a price online of 275.00 for a car rental that Priceline advertised for a car rental agency called Advantage in Ft Lauderdale, Florida. When we arrived at the airport we were shuttled to some dump car agency about 5 miles from the airport. We were forced to buy insurance even though we are fully insured by our insurance company. We were told that it is state law to purchase insurance. We were supposed to get a 2025 Acura but instead we got a 2022 jeep. A real piece of crap.

This site is absolutely TERRIBLE! I was trying to book a hotel in Sicily thinking I was directly dealing with the hotel in Sicily, some how Priceline appeared on the site. I put the dates I wanted and all the information they asked for then I was waiting for the amount that was quoted in the add. Nothing was coming up except for credit card information they wanted ~~ SHAME ON ME I put in the card information thinking I would get the amount of the hotel and I would then make my decision on confirmation or not. But they immediately Stole my money!!!

Worst company to deal with. If you need a refund they will take a very long time to issue a refund. I had an issue where a check was sent to me and got lost and I had to call for six times back-and-forth with the customer service department trying to reach out to their accounting department that is taking several weeks to even look over my claim for a lost check. The customer service cannot help you whatsoever and you will be waiting in limbo for your refund. Do not use this company.

This is a fraud website. Be careful of the fine print time when they inform you you have a specific number of hours to cancel your flight; they do not mention the time zone or when you can cancel the flight on the ticket. You will spend more than the ticket fee to cancel and you will not receive your money back. I would not advise any customer to book through this website; I never do myself. Running their company this way is unacceptable.

I booked a rental car through Priceline for what was advertised and I believed was the total cost of $180 with having to pay taxes and airport fees at the location. When I arrived to pick up the car from America Car Rental, I was shocked to learn I had to pay an additional $401 — more than double what I had already paid.

Within weeks of booking my very first Priceline reservation my account was hacked & my credit card info stolen & used to make a fraudulent reservation. They are not only completely incapable of protecting your personal private information but completely refuse to accept any responsibility for it. You can't contact anyone & when you finally do they are useless and no help at all. Please go ahead & use them if you want to have to cancel all your credit cards & subscribe to identity theft protection services...

They want to charge you extra $9 so you don't lose your room and if you don't do the $9 they will come up with some excuse about why you lost your room. Priceline.com sucks. They won't use my debit cards. They won't use my credit cards and they're good. My cards are good. What priceline.com says the expiration date is wrong, won't let me use them then whenever I book for a queen bed they made it a king, booked me for two. The app sucks. Then customer service can't even change nothing.

My most nightmare was dealing with Priceline customer service and support staff. I booked a hotel from Priceline and payment did not go through and hotel confirmed reservation was not made, but later I saw money was taken out. I call multiple times and Priceline agent told me that she will process refund, after 10 days, I call Priceline and agent said no one has process refund and agent confirmed that you don’t get refund due to no show. Later I talked with hotel and hotel processed refund to Priceline account. Now they have to issue a refund and then I call Priceline agent and then agent said I need to contact some department. Anyhow whole process was such a pain and that’s why I will recommend customer to book hotel and flight directly through company, not through third party. Price are also pretty same with a company. I will never ever recommend family and friends about Priceline.

I rented a car off of Priceline. The description stated the rental place was at the airport. It was not. They tried to refuse my private insurance because my husband's was listed 1st his first on the policy. They made and exception but I had to argue with them. I was alone with 2 young kids. They charged me $10 a day for using my own insurance. I returned the car early and they penalized me. They took my deposit and charged me extra. I was charged over $600 in addition to my initial rental fee. This is unacceptable. I did not budget for an additional $600 and I could’ve rented for a more reputable rental car company for several hundred dollars cheaper. Do not rent from these fraudulent people.

Do not rent a car from Priceline!!! Their prices are deceptive. We rented a car in Florida that charged us more for insurance and Sunpass. We have a receipt from Priceline stating $0.00 due at pickup, but were charged an additional $284.24. If I could give them no star rating I would have. I will never use Priceline again, and I have filed a complaint against them with the Consumer Financial Protection Agency.

Booked with through them only to get to the hotel was told they're overbooked. Money taken out of my account immediately and didn’t get a room that was posted on the Priceline website, actually didn’t get any room!!! Was told that nothing they could nothing about it. Except connect me to higher support and they should be able to get a hotel nearby and take care of it. Hour later still nothing, no room or comp for a room near by hotel! Was connected to higher services and they basically said they couldn’t find a hotel near because it was midnight, which to me should not matter what time it was because check out isn't until 11 am. Priceline still hasn’t refunded my money and I had to sleep in my car. It was one night booking and Priceline shouldn’t have had it listed online for people to continue booking if the hotel was sold out. I will never use Priceline again. Worst experience ever.

I was told by the Priceline representative that the hotel he recommended “Comfort Inn Newark Liberty Airport” was twenty minutes from Manhattan. Based on his suggestion; I booked this hotel for three nights, April 5-7. In actuality the hotel was 1 3/4 hrs from Manhattan. My business was for the next three days in Manhattan. Upon arrival at 1:30 AM April 6; I informed “Keanu” at the front desk I would be finding another hotel closer to Manhattan in the morning. He said he understood; and that the hotel would not hold me responsible for the reservation. He said that I should contact “Priceline” for a full refund!

Absolutely terrible experience with Priceline — feels like FRAUD. I came to Toledo for one of the most critical moments of my life — my father’s kidney transplant. We booked a hotel through Priceline after speaking with one of their agents who promised us a suite with a kitchenette and two rooms with two beds. That was the ONLY reason we booked through them. When we arrived, nothing was as promised. No suite, no kitchenette, not even the correct bed setup. We immediately called Priceline and spoke with a supervisor who refused to resolve our issue, even though we didn’t ask for a refund or discount — we just wanted them to make it right. We asked for an upgrade or a new hotel, and they did nothing.

Priceline never collected our Delta Skymiles numbers so we had to request miles from Delta a few weeks later. There is no way to phone Priceline & the website Help is only chatting with an automated assistant who could not help. There wasn't even a way to provide feedback to Priceline.

I been due a refund since Dec. 2024 on behalf of their mistake on my flight. I purchased 3 tickets and they put the wrong last name on my wife and daughters' ticket so they couldn't fix it in time of our flight so I was force to purchase tickets at airport. Once we got to our destination I called Priceline. They was aware of their mistake and promised a refund. Here we are 4 months later. Still no refund. I have called every week to see where the refund and get the same Story. It's in the mail or "we will call you back." Never a call back so I will call again and request a Supervisor and again same Story. You will think with Priceline being a global company they will be more professional.

Can't get hold of anyone. Won't refund my early return. Can go on for MANY reasons!!!! Go to sixt car rental on your own. Got laid off of my job and they would not return that either. They don't care about customers. 😒 🙄. ** 💞

Never book a flight through Priceline.com because if you want to change your flight or cancel it they will not give you a refund. And if you try to file a claim with your bank they will fight it. They are pure scum and if there are other victims out there I'm putting together a multi-million dollar class action lawsuit against this company for fraud. So if this happened to you as well please contact me. Thank you.

They let you pay up to $600 for a car and when you get there they say they don’t have none. You ask for a refund and they say 5-7 days. Enterprise will call you and let you know before you even come. Will not recommend. Bad service every time.

Where do I begin? So working night shift outta town I booked a hotel, after reading how great Priceline was. It was NOT. Room booked did not match the room given. I was charged for upgrade to the room I booked. I called the hotel called. Customer service stated priceline made a error and that I would recieve a refund. I didn't. Then I was told it was an open investigation and the update on my case would be given. That didn't happen. I called again. Same result. I was asked to submit all my proof numerous times. No result.

I have never been so blatantly ripped off. Priceline stole over $1500 from me by telling me to cancel my trip and rebook it then they would refund me for the cancelled trip. They never refunded my money! Also, the foreign representative spoke very broken English, and could not understand that there is more than one city named Rochester. That’s why my first trip had to be cancelled because he booked my flights for Rochester, NY instead of Rochester, MN.

We reserved a car online using Priceline. When we arrived at this Avis location rental counter, we were informed that because I had an out of state drivers license I had to have a second form of government issued ID to receive the car. I did not have this, and could not get it because I had just flown in. Priceline did not notify us of this, and we never received any communication from the location saying this would be required. We were now stuck in a city that was an hour drive from our vacation spot with no transportation and all other locations were out of vehicles. When we called the main Avis hotline for support, we were told that because the Springfield location was an "independently" operated facility they could make up their own rules and there was nothing Avis could do. Avis also made not effort to make things right and help us find a new rental car.

ABSOLUTELY, 1000% WILL NEVER USE PRICELINE AGAIN! This company is absolutely awful. I booked a rental car through them. The rental car company texted and says, "Oops we don't have a car for you now due to high demand during spring break, please contact Priceline for a refund." Priceline WILL NOT reimburse me because Carwiz refuses to answer their calls. They could fix this themselves to keep a customer, but they blew it. I've called once a week for 6 weeks, and all they say is that they will escalate the case. I asked what they will do in 3 months when we're still having this conversation. Will Priceline do the right thing, or continue to let Carwiz ghost them? This is the worst customer service I have ever experienced. Find a solution!

I will NEVER book on here again. I thought it all seemed easy until I noticed that it defaulted to a set of dates that I did not plan to stay. So I tried to cancel and can't find anywhere that I can do this or to change the dates to make the original booking right. This is literally minutes after I accidentally booked the wrong dates. So I booked the right date with a new order. Now, after looking forever to find a number to talk to someone (because the automated system would not fix it... they would but they were going to charge me $100), I finally got Penny to give me the number to call and I'm holding. I don't know what the outcome of this will be when they finally pick up the phone. I've been holding for 15 minutes. Whether they make this right or not, the entire experience for booking a hotel for one night in some small Texas town has been a terrible experience. NEVER AGAIN.

Priceline is a scam!!!! They get your full money and give you half what they promised if you are lucky. I never ever will use them for any trip. We booked a hotel with all amenities including nice room, daily room service, fitness center, hot big buffet breakfast and walking distance to the main attraction. The hotel we ended up had NONE of the above and a 25 min drive instead of a walking distance. Never been fooled by any other third party agent this bad!!!!

Priceline used to be an excellent place to get vacation packages but lately they are not trustworthy and honorable company. They started using fraud rental car companies like Nu car rental which is a scam company and for their profits Priceline is supporting these businesses and making their loyal customers extremely upset.

Never buy a collision package before actually having a credit card and make sure you can actually keep your rental. You will NOT get refunded period. $70 dollars will be lost. Customer Service was terrible. Made me wait 30 minutes with no refund. MAKE SURE YOU HAVE A CREDIT CARD. They never do Debit ever.

Unfortunately, I had a bad experience. I booked a ticket for my family with cancellation and insurance options, but when I tried to cancel, they said United Airlines had restricted all actions on the ticket. The compensation offered was more than the value of the ticket, and the customer service was rude. I will not book through Priceline again.

Worst experience ever booking a trip!! This company has no business ethics. We bought a package through their website, paid for an Airline upgrade. Got our receipt for the purchase, stating exactly what we have chose. BUT the email from the airline showed the basic option that we had upgraded at booking time and not what we had paid for. We called customer service to fix the problem. They were useless, the best thing they said was our system didn't book your choice, it booked basic economy, I requested a refund for the upgrade and they denied. Their best offer was to cancel and rebook, which means about $500 more. Red flags everywhere, they are scammers. Thanks God we are in the 24hr free cancelation period. Stay away from Priceline. I decided to write this review to prevent people from getting into their trap.

I rented a car through Priceline and it was one price, when I arrived to Tampa Florida from Toronto to get the car there was more fees added from Sonic Car Rental which I was never told..The car was double the price and then was told good luck on trying to get your refund.. I would be very careful with renting through Priceline and Sonic Car Rental which is America Car Rental in Tampa Florida..

I will never use Priceline again. Their cancellation policy is bad and unclear. If you do book with Priceline, NEVER pre-pay or you're hosed if you need to change. It's never worth the very few dollars that you'll save to pre-pay. Mine was a car rental which everyone in the world allows for cancellation without losing your payment but not Priceline. You're always better off using Expedia. Their website is better and they are much more open and flexible about cancellation refunds.

Never booking with Priceline again. I’ve been a regular customer, but my recent experience was terrible. I accidentally booked a hotel through them and immediately reached out to cancel. They kept telling me to call back every 24 hours — which I did for weeks. After three weeks of back and forth, they suddenly told me they couldn’t issue a refund and that I should contact the hotel directly. When I called the hotel, they said Priceline had to handle it. It was a frustrating loop with zero accountability. Priceline clearly doesn’t value loyal customers. Avoid them if you want peace of mind.

Very Bad experience. We booked a family of 4 Spring Break trip --flight and hotel- to a resort in Cancun. Flight were not an issue at all. We showed up at the resort and they only had my wife and me on the reservation. We were told that to have my kids stay at the resort was an additional $1600 (all-inclusive) and to move rooms it would cost and additional $1037 dollars. (Moving from a King to a double bed room) I had to pay for all the additional expenses to have my two children to stay and sleep on a bed.

Priceline and a hotel double charged me. As soon as I discovered it I contacted Priceline and tried to resolve this. They requested a copy of bank statement which I immediately provided (a screenshot). They didn't react for weeks. Then I called them again and they said they want bank statement with bank logo on it. Again, immediately gave it to them. Then they said this is not good and they need a copy of my card and a copy of transaction. They also told me that they contacted the hotel but the hotel was not responding. I asked for a proof of that and they never provided it to me. When I contacted the hotel, they told me that they never heard from priceline re this case. Every time you call them it is a new person with a new, difficult to understand, foreign accent. They do not keep notes on file so you have to start from zero every time. I finally called my bank and reversed the transaction. Never use them.

Terrible experience! Do not EVER use this site! Booked a hotel to also park my car while on vacation. Called hotel, they said they charge $20 per day for me to park my car. This was not mentioned when I booked with Priceline. I called to cancel room within 10 minutes, they said it was nonrefundable. Called and they said they would speak to supervisor and call me back. That of course, didn't happen! Customer service non-existent. DO NOT BOOK WITH THEM. I ended up paying for two rooms since I booked another room after they claimed I would be refunded. So, I was taken advantage of and there is nothing I can do, without taking screenshots of every part of the transaction. Ridiculous!!!!

Beware. Booked birthday get away through Priceine. All was great except my car.... the retailer canceled my car on me and Priceline refuses to credit that amount. I have sent the cancelation in and we will see what they come back with as they refused it once already. They refused to work with me on the issue since I filed a dispute on it. Customer service is extremely rude and refuses to work with anyone. I will not use them again for car as they do not give you an option with a package deal.

Buyer and Summer Vacationer beware. My name is Jill **. I paid for a hotel stay on Priceline.com for a hotel stay at Hyatt Place. Once I arrived to Hyatt Place the general manager could find my reservation in the hotel computer. I disputed the charge of a NO SHOW. Even though, I remained in Hyatt Place Hotel for about forty-five minutes on the day my reservation was schedule. I obtained a written letter from the general manager at Hyatt Place stating they could not locate my reservation. I have not been refunded my money.

Awful experience. Not even worth for one star. We book rental car through Priceline which got cancelled without any notification. They blame the car rental company and car rental blame Priceline. We pay through Priceline but they refuse to solve any of this. Just say they are sorry for inconvenience and also refund only partial amount.

It was a horrible experience through Priceline and Alamo. Booked a car, and when I went to pick it up, there was no available car whatsoever. I couldn't change the pick up date or get a refund. So Definitely read through everything. There was NO making anything right for me...

I had a medical emergency and needed a refund for my hotel. I bought insurance and they would not refund my money! I filled out a claim form from the website and received confirmation that they have received it and never heard from them. I called and got the runaround until they said no refund.

Priceline selling flights with no option to add bags. I just called Spirit Airlines to verify that my flight has no baggage and sure enough. They said I can only travel with a backpack. My trip is for six days and I’m trying to figure out why Priceline would sell plane tickets without baggage option. If you like to only travel with a backpack, then you're good. Otherwise if you need at least a carry-on, book elsewhere!!

Bad service, will never ever use this company again, twice I book a flight and paid for and then they cancel it to sell it for a higher price to others, not once but twice, this is absurd, I call the agent and she states sorry the price went up, I said how, I already booked it and got confirmation, steer away from these scammers.

I purchased a round-trip flight on April 4th, 2025, using my debit card. The following day, I received a call informing me that the transaction had been declined. They canceled my flight and assured me that I would receive a refund within 24 to 48 hours. Uhm, I thought the transaction got declined??? I'm on day seven; I have yet to receive my refund. I contacted Priceline, and they advised me to wait another two days. I am still waiting for my refund. Please be cautious!

Beware!! Look at reviews, they are true. Reserved a car rental for Las Vegas, NV. Roughly $300 more at the counter than what Priceline quoted. Emailed 5 times to get the problem/refund addressed. Continued to get the runarounds so I called. Had to be transferred multiple times, told ultimately they would not refund me and that it would be up to the car rental company. They did call company to find out why but did not resolve issue. Will never use the company again.

I was put in a hotel that was dirty, mouldy. There were no towels of washcloths. I had to chase after them. The cops were there everyday for something. The Manager was a complete ass. He threatened to have me arrested because I voiced my opinion about the place. My room was cleaned and bed changed 1 time in 10 days. Then they wouldn't give me deposit back. There was no free breakfast as advertised. The ice makers were all broken. I called Price Line 3 times to get them to move me somewhere else. I would be told they would back to me In 20 minutes and never did

Terrible customer service! After a long flight from the east coast to Gilbert Arizona, I got temporarily locked out of the place that I was staying at so I booked a reservation for one night at a nearby hotel, I tried to cancelled the reservation shortly after because I was able to finally gained access to the house. I explained the situation and that I had to work overnight at the hospital therefore couldn’t check in that afternoon. I was told by customer service that Priceline couldn’t do anything to help me.

Deceptive!! I thought I was booking directly with the hotel but it turned out to be through Priceline. My flight was canceled due to weather. I immediately called to cancel the hotel and was told to send them a PDF of my canceled flight info (which I did). Then they came back and said that the hotel would not allow a refund. I was with 4 other ladies who each booked directly with the hotel and each received a full refund from the hotel!! Oh, and they didn’t need to provide a PDF or any proof of canceled flight! Beware!!! They are deceptive and very untrustworthy!!

This site has mastered the classic "bait and switch" tactic. If you are ever thinking of booking a flight, do so with that understanding. They are practitioners of this horrible business model. We have learned our lesson.

Misleading information when booking a hotel room; save your time and money. When attempting to discuss the bill to my credit card, I was put on hold several times; last time was 31 minutes. No resolution to issue; was told they would review with senior representative and call me back - no call.

NEVER use this fraudulent company to book a hotel reservation. I booked through them for the expensive Graduate by Hilton Berkeley Hotel in Berkeley, CA. Two days prior to my reservation I was diagnosed with a severe case of Covid and quarantined and forbidden from traveling. I sent the "customer service representatives" four forms of documentation from my doctor, including my Paxlovid prescription and after 1 week of requests the reply came back that they were not going to give me a refund and in fact were charging me the full price of the room!!!! This is a dishonest booking company and hotel management. There are many other higher quality and lower priced hotel options in Berkeley to use. STAY AWAY from this hotel - as they also said they did not care if I came with a serious case of Covid and did not mask and stayed there - so it is a serious health hazard to use them.

I booked a flight and as life happens, I needed to change my travel dates. The app lets you get through the full change process but at the confirmation, all of the flight change options were “just booked” but all the option on various dates and times were all just booked? When I reached out to the customer service, Annoyingly the representative wanted a reason why. Why? Don’t need to know why I need to change my flight? Did I have to explain my why? When I looked on the carrier’s website I found availability. The first rep left me on hold, for over 30 minutes “checking.”

First time ever booked with Priceline, last time will ever book...and I have traveled for years! Rental Car agency was the colossal, catastrophe, horrible, problem and experience. Two Huge, Stifling Problems – 1) Couldn’t find the correct physical location of the car rental agency, Routes, allegedly at the Hollywood/Ft. Lauderdale airport (or AREA)! Without success, I tried to reach Routes by phone several times at 954-900-4536. The address was not correct on the Priceline Itinerary nor any website! The address listed everywhere for Routes is 321260 SW 26th St., Ft Lauderdale FL 33315. My son and I drove to that address, found it to be some type of building. We then drove to 260 SW 26th St., Ft Lauderdale FL which is an individual house! We drove to the airport (Hollywood Int’l airport). I, (handicap with a brace on my knee) walked through the parking garage, dodging concrete barricades to get inside to the airport rental car center areas.

Horrible experience. Got to our hotel on 3/29/25 and our booking was cancelled by Priceline after we had paid for it on 3/8/25. Priceline took no ownership of this and very hard to understand the help on the phone. Will never book with them again. The Hotel said they deal with this daily in the business as well (with priceline). Wow! We were not happy. Lucky that the hotel had a room for us, but it was not a king bed... it was 2 double beds.

Priceline will make you believe you are VIP, you buy a package thinking you are saving money because you purchased a package. You get the worst Hotels; usually under going renovations-construction or pool is closed, no continental breakfast because that is being renovated. This has happened way too many times. In addition they will not help you make a change, you must CHAT online for the plane ticket or call the car company yourself. Not worth the savings guys. The App totally Sucks!

God Bless for the first time I had to make claim. The curtain gets pulled back between Priceline and XCover the insurance company they use start playing games. My policy strictly says if my plane cancels my flight for longer than 12 hours I would be compensated for any extra expenditures. I sent them my receipt for the hotel, the rental car extension and me and my wife’s meal they came back and told me that it’s not covered for delays. I sent them a snapshot of my policy that clearly says if your plane is canceled for more than 12 hours, you may put in a claim with all documents which I did just wanna let you know it’s better to deal directly with the airline or the hotel for your insurance policy cause it seems to be a scam just to get your money. Or purchase a real travel insurance policy just beware I would not be dealing with Priceline or X cover anymore. Being a gold member is just a title to make you feel better. Thank you..

I booked through Priceline for the sole reason that it showed I was going to be able to select my family's airline seats. Right after I paid for our tickets it showed no seat selection. I called but no one was able to help me. The website is very misleading. Boooo Priceline!

I booked a hotel in New Albany Mississippi this past Saturday for the upcoming fourth and fifth of April, I noticed the dates were wrong so I tried to change them online no success, you cannot change dates nor request a refund online you must call, after being on the phone for over two hours Over the course of the next three days, I finally speaking with someone that I could understand. I finally got them to tell me that they would just cancel my reservation but had to wait on a third-party to approve it and could take up to 2 to 3 days. This is the first and the last time I will ever use Priceline.com for anything, it is one of the worst experiences I’ve ever had and something so simple should never be this difficult and they should be removed and not even being in business, would not recommend them for nothing.

The worst experience ever! I will never use Priceline again. They outsourced customer service to people outside the country who do not understand anything you tell them. They also lied and said they modified my reservation after the website glitched and changed my dates. There is no transparency on their end about any modifications or cancellations.

This my last experience was horrible, hotel had not been paid, not given room, had to call the police and still no refund given. Customer Service line is an out of country provider I believe. No help at all.

I was informed by Priceline that even though I am three months away from the reservation I cannot cancel it. They are ripping people off. I will never use Priceline again and all my friends will hear about them!

I booked a long weekend and the flights were great. The hotels were definitely not what was advertised. They were not clean and the 2nd one was extremely unsafe. When I tried to contact Priceline they told me when calling the hotel they couldn't reach anyone that I would need to call back and they would escalate my issue. I couldn't call back. I was in the middle of my trip and I had to book another hotel that I booked directly with the hotel's website. Trying to contact Priceline several times during this trip was a nightmare with long wait time and no progress. The car rental companies that Priceline now uses I will never use again, I will just book myself directly with the company. I've booked many times only flights and no issues. Would not recommend anything else.

We initially booked our flight in Economy with a carry-on included, but WestJet later changed the fare class to Ultra Basic, and Priceline failed to update this change in their system. As a result, we were forced to pay extra for carry-on luggage, which should have been included in our original booking. When we reached out to priceline, they claimed we were no longer entitled to the carry-on because WestJet changed the contract—yet no notification or update was ever sent to us. Their customer service was unhelpful and dismissive, offering no solution or accountability.

Scam scam. Beware. I rented a car from the from the 10 of march till the 15 of march. I told them I had full coverage and rental insurance. They refused to use my insurance and charged me 139.95. It and I see that they used my insurance for the rental. After a couple of weeks I see another charge for 25.95 for toll usage when I did not even used the highway and the charges for the toll was on the 19 of march which I was not even in florida. I returned the car on the 15 of march. Beware of scammers. There is not even a phone to dispute this. They want you to communicate thru whatsapp. What kind of company is this?

Don't ever make any reservation using any of these companies. To my opinion is a major fraud, there were very rapid to take the credit card and charge but at the time you need the services to protect the consumer there was no one to help out.

I purchased an oceanfront king suite. Priceline sent an email confirmation of said reservation. At check-in I learned that Priceline reserved a double bed ocean view room with the resort instead (significantly less expensive). After two hours on the phone with their customer service I was told I had to pay to upgrade (to the room I reserved with them in the first place), send them the receipt, then after my stay was complete they would refund what I paid to upgrade (to what I originally reserved!) Now, my reservation is complete. The receipt is sent and they are running me around about processing my refund. They misrepresent, they try to defraud, and they like. Do not recommend. 0 out of 10.

The guy that book my flight and hotel stay failed to inform me that our flight tickets are Basic Economy seats. In order to upgrade grade I would have to pay an extra $590 plus pay another fee to get seats with extra legroom and to top that the seats are not together. Also I asked for a hotel room window facing Times Square and now I find out that it not facing Times Square. It seems to me he just he was just looking to make a sale considering the amount of money that I have paid. I will never purchase the Priceline ever again

I had rented two rooms for me and my family and at the hotel there was a policy issue so the motel granted me a refund and Priceline does not want to cooperate.. I have used Priceline multiple times and I have never had a problem. Service was always friendly and they always gave me the best deals on rooms. I don't understand why they don't want to give me a refund when clearly I have a piece of paper from the motel telling them to go ahead.

Horrible service!! Horrible service!!! They did a bait and switch. I purposely selected the option for a car rental that did not include Budget Rental Car and they gave me Budget which had a 45 minute wait with two personnel servicing a line of customers. When it said I was awarded a car rental from Budget I immediately called and advised that aaa not correct. Budget refuse to refund my money. Date of experience: March 07, 2025.

Priceline customer service is not good and they do not work with customers and I had a terrible experience at a hotel and they did nothing for me. Do not use this company if you can help it. I never had issues like this with any type of agency. I will find a new agency to use. Customer service takes a long time to get back with you. I had to call several times and asked to speak to the supervisor several times. Customer service informed me to check out of my room and they would work on a refund for me. I never received a refund. All I was told was that I was not gonna get a refund. Shame on Priceline.

Deceptive Pricing & Hidden Fees – Avoid Priceline! Priceline’s car rental prices are misleading. They advertise rates as low as $9–$24 per day but don’t disclose the mandatory $350 deposit upfront. Nowhere did it mention this crucial detail, leaving me blindsided when I arrived in Vancouver late at night. Especially as someone new to renting a car taking the deals for face value.

January 15, I thought I was booking a reservation directly with a hotel. Come to find out it was Priceline/Getaroom/Guestreservations all the same people. I was charged $4,700.50 for a reservation I did not make and though so have done everything asked to get it refunded I continually am told they can not verify with the partnering hotel. The hotel it self has sent a cancelation letter but Priceline who charged my card continually says they have to verify with the partnering hotel. They also tell me they can't find my reservation (which is a nightmare get through their customer service). If I don't have a reservation how did you charge me $4700.50.

Called Priceline customer service and their answer was pitiful "Call Budget to sort out the situation!" Wow... Why the hell I am going through you in the first place!!! The funny thing, I am considered a golden customer.... Worst service ever!

They offer a "Priceline picked" deal that you can't get out of. They throw two decent hotels in with a terrible one. Guess which one they "pick" for you? Well, it's not the two decent hotels. I gave up on them years ago. Shouldn't have trusted them again.