Priceline Reviews

When I got the credit card and booked a room, the price I booked was lower than what I actually got. After talking with Priceline customer service, they told me there was nothing they could do even though they work with and recommended the booking service. Use at your own risk and I've spoken with others who had the same experience. 🤨

I have just lost my Daughter so yes I am a mess. On top of it all I have never rented a car in my entire life. So I picked up my phone and went to Priceline because my daughter always said they are the best, so I booked a car and didn’t realize I fat fingered the dates so that is where it started. I begged them to please fix it but because I booked the cheapest car because I don’t have a lot of money and just trying to my family because I am a mess from my daughter passing away because I needed to pick the car up on the day I guess I said was the drop off date so I lost that money and now have to do it again and I am scrambling to now come up with more money so I can get there. I really just needed someone to have some understanding and just help me. Where is your customer service and maybe even some empathy

Flew into Orlando to pick up a car from Real Car car rental. I booked the car thru Priceline. The shuttle took 30 mins and the person I had to call for pickup was dreadful. That’s the good part. The rental counter was a video screen with a person who spoke broken English. Price quoted by Priceline was around 86$. Right Car wanted 49$ insurance verification fee. After looking at my insurance certificate, they wanted about 20 a day extra because I’m a senior, not sure of all other fees but excluding a toll transponder they added up to about 226 in fees plus the 80 plus dollars I had in a black and white quote.

Priceline and the hotel took advantage of my elderly mother. I have used Priceline quite a bit and never have I heard of a service fee of $100 for a two night stay. I paid for the stay on Priceline. Never had a been so embarrassed after hearing they charged my mother more after her long trip when she showed up. Vendors need to stop adding fees and just add it into an honest upfront price. I am done with Priceline.

Very very worst travel agent. Hidden information regarding fees, etc. Poor customer service keep on sending here and there when it comes to problem solving. Not helpful at all. Extremely frustrating. WISH I COULD GIVE NEGATIVE STARS.

Never going to use it again. Third party booking is a terrible travel option if by chance your travel plans change… You get the run around “talk to the airline/rental car”… “Talk to Priceline”. Their customer service is atrocious

Priceline sold tickets to Frontier Airlines. Frontier changed the name on the reservation and refused to honor it. The name on the original booking, itinerary, and every other place was perfect. Priceline confirmed that the name on the original booking is correct and therefore told me there was nothing they can do. They told me I can purchase new tickets, but of course out of my own money. They will not contact Frontier to resolve the issue, have credit issued, or refund. I am out hundreds of dollars because I booked with Priceline, Frontier made an error, and there is no manner to resolve it. Actually, I wonder if the booking error was Priceline and not Frontier. I don't know.

I will give zero, if I could, Needed to cancel my round trip in April for a family emergency which was done in a single transaction for the same Airline. When I try to book a new trip and the use the credit, noted they separated the past credit in 2 transactions and try to charge $99 twice, even though it was paid in a single transaction for the same airline. Never trust this company.

I will definitely not be using Priceline again. Price line booked my reservation at the Holiday Inn in Florence SC. I was traveling with elderly people and the hotel elevator was out of order for more than a week according to other hotel guest. Blame-Shifting and Lack of Resolution attempts to resolve the situation were met with a frustrating cycle of finger-pointing between IHG and Priceline. No one took responsibility or the initiative to address the problem. This lack of coordination and accountability is unacceptable and reflects poorly on the management practices of both companies.

I've worked hard to identify indiscretions at a hotel thru Priceline.com. We've had issues with both hotel **** Ratings, overcharging and now abject unwillingness to resolve our issues, book travel elsewhere, try...Kayak, Travelocity, Orbitz, Skyscanner, TripAdvisor and save the trouble...

Let me start out by saying, I was really disappointed in the service. The supervisor I spoke with, was the absolute worst. I called to complain about the inhabitable room I was given by the Days In North Augusta, and the Priceline supervisor pretty much dismissed my claim. He called the front desk and because they claimed I had been upgraded, there was nothing Priceline was willing to do. The A/C unit leaked water under the floor tile from the door to the bathroom, so when I walked you could hear the water squish. The tub looked like Scabbies ground zero. Mold along the walls and baseboard from the water leaking, and cigarette burns in the sheets. Please see the pictures I am posting.

Accidentally booked a hotel when intending to book on 8/29. It defaulted to 7/29, the current date. I called to cancel immediately within the hour of booking and they wouldn't refund. Horrible service.

I returned my rental car 2 days early, a month later I still didn't get my refund. Priceline tells me Alamo hasn't confirmed the early return. I called Alamo customer service and they have it on record that I did return it 2 days early. One big headache!!!! Never use them.

This company “Routes Car Rental” advertises thru Priceline is a fraud. In Houston TX they uses 24 Hrs Hotels Shuttles to Pick up their customers. I paid for the rental plus full cover insurance and they still wanted all my info plus deposit and they don't have cars to rent like they advertise. Please be very careful with them!!

PRICELINE.COM INSURANCE SCAM ALERT – BEWARE OF COVER GENIUS/XCOVER TRAVEL INSURANCE. Cover Genius (address: 11 W 42nd St, 30th Floor, New York, NY 10036) is offering what appears to be fraudulent travel insurance coverage through its brand Xcover. I purchased a policy through a trusted travel platform (Priceline) expecting legitimate coverage. What I got instead was a nonexistent service with no way to file a claim, no working phone numbers, no functioning website links, and zero customer support. When I had to cancel my trip due to a medical emergency on the day of departure, I attempted to submit a claim and was met with a dead end at every turn:

I was overcharged on a rental and their customer service based in China was hard to understand and basically made it impossible to get a refund. I gave up after about 15 different calls and providing documentation, they rejected because it didn't give the currency. Provided a letter from the bank. No help. Their tactic is to frustrate you till you give up. And it works. Was not worth my time anymore.

Let me share my recent experience, which turned out to be a nightmare. About a month ago, I booked a hotel through Priceline, excitedly planning a trip with my family. We arrived at the hotel, only to be met with the disappointing news that they had overbooked. My heart sank as they explained that they had given my room away, and the only option left was a cramped room with just one bed for me and husband and all my children.

I’ve used Priceline in the past and I do believe they give you pretty good deals. However on this last trip they were a bit misleading. I know better than to book a car rental off site. I've learned that lesson in the past by waiting for a shuttle for 45 minutes in the dead summer in Florida. But so on this one trip while booking it said ‘Fox rent a car’ southwest Florida airport. So I assumed the car was at the airport. Well it wasn’t. It was off site. So again had to wait 45 mins for a shuttle. I will be leaving a review for fox as well. I wanted Priceline to know that they were not as honest. It usually says while booking ‘at airport’ or ‘off site’. I would literally have to check the address of fox or the airport to know where they were exactly. I mean who does that. So you can say it was my fault for not checking thoroughly. But even with that said, it also didn’t say off site.

Don’t rent cars from Priceline. They show you deals, but don’t mention how much the deposit will be and once you get there and your money is gone off the card they can’t give you a refund until the next day. They left me stuck out plus their taxes and fees is sky high after the fact, so I did the day you’re not winning.. I'm currently at platinum memory Priceline, but I’m switching to Expedia or Priceline lies that bad business stay away or they can offer a 10% discount that you get anyways.

I booked a large SUV rental through Priceline. I was taking four teammates on a trip. Each with their own luggage. I also had several additional gear items. I got an email confirmation, and everything seemed to be good to go. I arrived on time to pick up the vehicle and was told they didn't have the large vehicle I chose or anything similar. I called Priceline's 800 number, spoke with their customer service rep and was told that all I can do is cancel my reservation. They made no attempts to reroute me to a different rental company or offer me an alternative deal on two smaller vehicles. The vehicle rental company was bad, but Priceline was worse for leaving me stranded. It's a numbers game for them. They don't care about their customers. They care about volume sales. They ignore the ones they lose and profit from the ones that make it. I'll never use them again!

I booked a hotel through Priceline using my American Express card, and my card was immediately charged. However, I never received a hotel confirmation. After waiting on hold for over 30 minutes, I finally spoke to someone at Priceline who told me the hotel had rejected the reservation. That was it—no apology, no help, no offer to rebook or make it right. Just, “Sorry, you’re out of luck.” This is completely unacceptable. They charged my card, failed to deliver the service, and took no responsibility whatsoever. I will never use Priceline again and strongly urge others to think twice before trusting them with your travel plans.

I made the mistake of booking my flight too soon and it's costing me a lot more than it would have if I would have waited one day. I'll be stuck in the back of the plane and I'm claustrophobic but had to do that to be able to squeeze out what little I could for my flight. My 88-year-old father is not doing well right now and I need to get there. Trying to call customer service is a nightmare! The call gets dropped before any human being ever picks up.

I booked our flights from the USA to Dublin back in January 2025 through Priceline on British Airways, and my flight is in 9 days. I have not heard a peep from either company since then about my flight itinerary, well actually Priceline today at 9:25am confirmed my flight (the one that I booked). I got an email from British airways today about upgrades and went to check them out...luckily I had done this... I saw that my flight to and from had been changed, not just the times but the days as well, so that meant that our return flight, out of Dublin, was one we could no longer catch since we would be in London at the time. Does not matter much, but side-note when the flight was rebooked the layover between flights was only 5 minutes which is not enough time! I called British Airways first and they said that since I booked through Priceline and Priceline had been the ones who changed the flights they could not help me.

This is the worst piece of ** company, I am on the phone over an hour to get my credits for another flight. Plus, customer service is actually trying to get me to pay more money even though the flights were less and then he is trying to backpedal, kept me on hold for another 15 mins to tell me he actually owes me money. Then he transfers me to another department to finalize the transaction and now been holding for another 35 minutes plus and still on hold while I am writing this review. People, please don’t use Priceline, it’s terrible service and getting your money back is a disaster.

What a freaking joke. You guys don’t even deserve 1 star from me. Booked a rental car from you to drive back to TC from GA due to the flight cancellation. Everything was confirmed and good to go after checking in online. We came to the airport to pick up and they said no car available for us. They blamed on the system errors. We had to stay for an extra night at GA. After getting back home and take care of our business issues caused by the delayed. We contacted them to ask for a refund and they said they don’t have an option to issue a refund due to the 72 hrs windows had passed. Are you guys kidding me? Wow. I strongly recommend everyone to reconsider if you want to do business with this company.

I will never use Priceline again! I reserved the motel for 2 nights... I was told one price went to the motel and when I got to the motel, one night was $67 and the other night was $98.. Look not to mention that when my credit card got ran, there was an extra $50 charge tacked onto it and priceline when I called them transfer me to Booking.com. Say that they handle all the motels for them.. the customer service at booking.com. Told me they have nothing to do with that..

They booked the wrong hotel and gave me the run around about canceling it because it was same day even though we clearly booked the right one so we were double booked in a hotel. Then they booked us a car rental at an off-site car rental that charged us $75 a day for insurance that we already had with our insurance company with no way to opt out (on top of the money we paid Priceline). Here we are stuck miles from the airport so it was pay the extra $475 or be stuck.

I have been a customer for Priceline for quite long time, and became a VIP Gold Member. However, this trip I had from LAX to Austin TX, from the start to end was nightmares. Flight The Most Scam Airlines, Spirit, that has no value for their customers, is listed on priceline, and I recommend that Priceline shouldn’t listed this airlines on their website. Or they should clearly let their customer to be aware in certain scam behavior of the Sprit Airlines. This Airlines will make you rebook your tickets for additional $99.00 for domestic flights if you there 30 minutes before the flight and don’t let you go through TSA. 2nd Priceline shouldn’t encourage by saying the most booked hotel, such as hotel Rodeo INN, Austin Georgetown, which is way below the standard specialty for family travelers, advertised with such greatest picture and trick and leave their valued customer with such terrible experience.

This is the most horrible, insensitive, UNSAFE (car and hotel), scamming and fraudulent company that needs to be investigated. The hotel had no running water, the car rental was highly unprofessional and when you make Priceline aware, they do nothing. I believe they work in conjunction with the merchants that take advantage of travelers.

Priceline took 450 from me and I can’t even get on the flight! They refuse to refund any money after not telling me I can’t even board the flight. I do not recommend using them in any way, shape or form!

We tried Priceline for our hotel. We made a mistake and booked for the wrong day, but immediately called Priceline to tell them what we did and they said they will still help us as long as we contact the hotel. We did and they were very accommodating, and was able to switch the days. When we got to the hotel they said they saved the room for us but Priceline wasn’t going to pay. When we called Priceline, they said that they weren’t going to help us because we cancelled and they wouldn’t give us a refund. Which was incorrect, we wanted to switch the days, NOT cancel. They then said that the only way to fix the issue was to cancel, but they wouldn’t give us a refund. We told them the information is incorrect and they were supposed to switch the days and we would pay the difference.

I booked my hotel through Priceline and the price I paid already included all the amounts and fees. When I arrived, the hotel told me that Priceline did not pay them for those fees, and I was charged an additional $50 per night on top of what I had already paid. This is not the first complaint I have seen about the same issue. After researching, I found many other customers with the exact same problem. Priceline is taking the payment but not covering what they promised in the booking. I feel completely scammed by Priceline. They advertise one total price, you pay it, and then the hotel charges you again. Priceline has not helped me get my money back. Be very careful using Priceline. I will never book through them again.

What a nightmare. I booked a flight through Priceline and bundled a car rental. When selecting my flight I picked my time of departure for an 8 a.m flight. I was given only one option for a car rental place that apparently doesn't open until 6 a.m which is off site from the airport. I now have to pay for an Uber to get to the airport and rush to hopefully make a flight. I called to complain regarding the inconvenience this has now caused me on my trip. When you're given a service by a travel agency company you would think that they would give you flight times and rental services that would coordinate an efficient time management for you. That is the entire point of using a service like this. They claim their systems don't work like that. How does that even make sense that you would bundle a flight and a car rental service that doesn't open in a timely manner for drop off.

Price Line Buyer Beware Warning!! My coworker passed away unfortunately. I made reservations unknowingly through Priceline in June. I realized what I had done when they charged me $60 of over the hotel room fee. I called to cancel within my cancellation period and booked my room directly through the hotel for exactly $107. Price Line immediately refunded taxes of $59.02 but not the $107 room charge. This was June 25, 2025. Here I am July 24, 2025. Priceline has stopped communicating with me stating they submitted service ticket for refund but they told my credit card dispute I wasn’t eligible for the refund on my dispute!? What??? You can refund my taxes but not my room charge? I will post everywhere I can to help others not get caught up in this overseas support company that cares nothing about you. Yes it’s only $107 but if I reach enough people it will cost them even more!

I booked a rental car through Priceline for a weekend trip. I show up at the counter and the woman tells me I can’t take the car out of state. Out of state? What is this, North Korea? Nowhere in the rental agreement did it say, “By the way, this car is on parole and can't leave the state.” So now I have to book another rental car and pay five times as much. Great. Cool. Everything's fine. I'm totally fine. My eye starts twitching a little, but I'm mostly under control. I end up having to take a bus...A BUS...to another location like a character in a depression-era novel. I get into a long line and wait two hours. One guy in front of me tried rent a car with an expired license like it was totally normal and then wouldn't leave the counter. The eye twitch is now getting stronger...

Worst experience ever! Rented a car for a trip to Europe starting in Switzerland, through Priceline. The car rental company was called Priceless. We reserved a Mercedes class a vehicle and what they gave us was a compact Ford SUV with multiple cosmetic imperfections. We prepaid ahead of time for the week car rental so we were locked into this rental as cancellations were not permitted. When we protested about the Ford not being a Mercedes we were told that their company considers a Mercedes and Ford to be in the same class 🤔

Similar to other experiences, Priceline refund process is the worst. As a consumer, you have options—I’d go with someone else and in the future I will. I’ve literally delete the app. I rented a car through Priceline for an event I needed to attend. I was on a very tight timeline. When I landed I was informed that although I had a reservation—no cars were available—no upgrades/nothing. The rental car company “$”, was worthless to say the least. This forced a rental from another company, at the last minute, at double the cost. Kudos to National. After calling and getting a grasp of the documentation needed for reimbursement I provided this to them promptly and was assured a quick turnaround. While I received a refund for the original cost, I did not get reimbursement of the difference. Which is policy if this happens.

What an absolute nightmare it has been dealing with Priceline. Three months later and still no resolution. Long story short, we stayed at RIU Punta Cana in May! The staff entered our room when we weren't there and stole credit cards and cash nightly. WE informed the hotel but of course they didn't care and told us we need to resolve this issue with Priceline. We have tried to make a police report but apparently it is not allowed in DR because that has been another nightmare. We simply have been asking for our money back for the portion of the hotel and 3 months later still nothing. This has been the most infuriating, painful and disappointing experience ever. Go to another site for your bookings. Priceline does not care about you and are the most unorganized site in existence. They are not there to help you just to take your money. So sad.

They are stealing the money for the client. They're selling you product, they never show up in the receiver. They charged me $32. Extra for day for a rental car insurance. When the moment I went to pick up the car, the insurance never appears. I need to pay double insurance. They're really, really a disaster. They need to close this company.

It has been 3 years now that Priceline company hasn’t returned my refund, I have called over 30x and spoke to several customer service agents. According to them they sent my refund, and it was a lie, I sent my bank statements to them and up to now, I don't have my money. This is a scam company…

Priceline rented me a car from Europcar in Italy. Europcar is the only thing rental agency where international driver's license is mandatory. Nowhere in my contract did it say we needed international DL. I had to pay twice as much from a walk up rental and waste hours of vacation time. All Priceline had to say about this is sorry we can give you a refund from Europcar.

Beware…I have been a long time customer of Priceline. Recently they had a breach in their system because someone booked a reservation in a different country and was able to fully executed without my authorization. I attempted to contact Priceline and the bank, and Priceline actually told my bank that I did make the reservation absolutely ridiculous BEWARE as your information is not safe and do not save your payment information on the Priceline system.

Alamo Rent A Car Rental through Priceline. They provide no customer service. Any options they provided was to reserve a car through another car rental agency and be charged again. No Refund just start all over again after being inconvenienced by Alamo Rent A Car at Atlanta Airport. Priceline did absolutely nothing to try to correct the matter and make sure their customer was provide with the service they had paid for!!!

If I can give minus zero I would. Made reservations tonight online for a trip with my family. Priceline DID NOT indicate Alaska Airlines was on hard stop and grounded all planes and instead they took 1900 from my account then made me call to fight to get refund. They are the WORST. To make reservations knowing an airline is on hard no fly and take money anyways- save your money and the HEADACHE!!!

I recently booked a full itinerary (flight + hotel + car) through this website and selected car insurance during the booking process. However, after a minor car collision, I contacted customer service only to be told that the insurance was never added to my reservation. This was extremely frustrating because I clearly remember choosing insurance during checkout. Customer support was unhelpful and simply said that "the insurance didn’t go through." Now I’m stuck covering the damage costs myself. What’s the point of offering bundled bookings if the platform can’t reliably process all the selected options? This experience has left me very disappointed. I would advise others to double-check every detail and not rely on the system to work as expected. Honestly, one of the worst booking experiences I’ve had.

Booked a room at Caribbean resort myrtle beach. Hotel pictures looked great. We got there and was put in their sister hotel the Jamaican which was not the pictures they advertised - a small 4 story hotel down the street from main hotel. Very disappointed in Priceline false advertising.

Booked a room through Priceline. Home2 by Hilton in Greensboro, NC. My husband who is 100% service connected Vet Marine in a State full of Marine bases. He has a service animal and they wanted to charge him $75.00 on top of the 165.00 for the room. Now Priceline is saying nope no refund and Home2 says nope no refund. Do these CEOs not make enough that they need to take money from those who don't have enough, those who have service needs. We need to stop giving to these companies, and take back our money.

The customer service representatives for Priceline are incompetent. Priceline erroneously canceled one of my hotel bookings, thus resulting in me having to re-book my reservation for an additional $35. When I called, instead of making it right, the CSR just hung up. I tried 4 times. In addition to that, I booked a refundable hotel reservation, and there was an error on the reservation plan as day, and Priceline wouldn't acknowledge the apparent mistake. I wanted to extend my trip and book a bigger room. Be careful when using Priceline.

Priceline is such a scam of a website. List one price, go to their partnered vendor to pick up said rental and be charged another astronomical amount on top of the Priceline reservation that covers nothing. Customer service with Priceline is non existent, they don’t care at all. Not helpful to resolve or explain anything. Save your money and book elsewhere. You’ll save yourself the headache and hassle than dealing with these losers. If I could give a zero star rating I would.

This was the absolute WORST experience I have ever had while traveling. I made our reservations (flight, car, & hotel) through Priceline in February. I got married in April (spur of the moment) and it has been nothing but a sh*tshow since. It took a month and a half to FINALLY get an employee to help with my name change, this being after they told me multiple times that American Airlines had to do it and AA told me Priceline had to do it. There was a surprise $200 bill waiting for us at the car rental counter and they wouldn’t let me pick it up under my name, despite having my marriage certificate as proof AND having a Real ID in my married name. Never again.

When I booked my stay at the Tropicana in Atlantic City the booking said it included all expenses. That was a lie. That's the best I can explain it. No reason to use them when you pay more than what stated

Priceline is the most fake / scam website and their staff / customers care is a joke. We booked thru them on our eastern trip To Canada and by mistake booked a different holiday inn Bedford instead of darmouth. It was a family function. We called them 2 days prior to move our booking or cancel it. The policy stated to charge 1 night before 24 hrs which we called them in the window and to refund the rest. They don’t honour their policies, didn’t refund us anything, gave us stress and a runaround of 14 hrs. No one called us back As promised / no one followed on our complaint and their supervisor Pamela was a joke. Never ever using Priceline again. Either book directly or use Expedia. They are professionals. Shame on Priceline to scam clients. They are all about taking your money and 0 customer satisfaction or care. They should close down their business.

My husband and I booked a room at Embassy Suites in Louisville Kentucky in March 2025. I thought we were booking directly through the hotel on the hotel website, but actually it went through Priceline. We made a non refundable reservation, stupid us. 5 days before we were to travel from Arkansas to Kentucky there was life threatening weather with floods and tornadoes. We tried to cancel the reservation and get a refund but it never happened. We tried to dispute the charge on the credit card but still could not get a refund even after the hotel agreed to refund our money. Don't ever use Priceline and never ever make a non refundable reservation. We are out $1300.00.

I was trying to book a room for june 26th till the 27th and had those dates in there. Booked the hotel and received a message saying my trip was confirmed for 3 days from now. I immediately contacted Priceline to say wrong dates. They spun me around speaking to different agents for about a week and did not help me at all. Would not change my dates or refund me. After being a good customer for years.

TRASH. I booked an entire vacation package through them. DO NOT DO THIS. They have a 0% common sense customer service base. Booked plane, rental car, and hotel through them. Not only did they screw up in setting up the flights, when I contacted them on travel day as the flight leaving BWI was non-existent. They attempted to ask for an additional $1000 for 2 plane tickets to FL and the person had the nerve to say, this is the price when I book at the last minute even though it was their mistake and they don't pay attention. I found the same flight that they tried to sell me the 2 tickets for $1000, for only $500 for the pair. They attempted to get 100% profit out of me. Then they had to modify the time of arrival. Then original flight that they claimed to have purchased would have had me arriving at 11:30 am. The new flight has me arriving at 10:00 pm.

The worst decision to book hotels via Priceline.com. Never ever in my life I will use this website again! I booked the hotel in Glenview, IL. After arrival to the hotel I have been told by the clerk that they had never received my reservation! He showed me all the reservations during that day and mine was not there. I ended up paying twice for the room. What about priceline? Nothing at all, they have "created" an issue and two year have been telling me that their decision is still pending. They asked me to email them the proof of my reservation 3 times!

Company made an unauthorized charge admitted that they made the unauthorized charge and then Mike ** the manager escalations tried to cover it up saying that they didn't. I have spoken to the VP of Priceline and she admitted that there is a glitch in their system and that it happens a lot but they won't fix it. I will be taking them to court since Mike ** refuses to take ownership and wants to act like his company can walk all over the customers. I have contacted major airlines, news networks and many more about Priceline and Mike **. They have issued a refund but now Mike ** is saying it was a mistake to issue the refund since they were not at fault and that I did not deserve a refund.

We recently booked a trip with Priceline which booked our flight through Air Canada from Columbus, OH to Dubai, with layovers in Toronto and Rome. What should have been an exciting family trip turned into a nightmare filled with stress, poor service, and a complete lack of accountability from Air Canada. After landing in Rome, we missed our connecting flight to Dubai. The Rome airport could not assist us, as they do not have an Air Canada representative on site. We had no choice but to call Air Canada’s customer service line. After extremely long hold times, we finally reached an agent who rebooked us on a new Emirates flight to Dubai. We were reassured that our four checked luggage would be transferred to the new flight without issue.

Priceline is NOT a trustworthy company to rent cars. I booked a rental car in March through Priceline's website for a four day stay in Arizona for May. Priceline charged me $183.00 right away on my credit card. The affiliated company that Priceline represented was Easirent. Upon arrival in Arizona, Easirent also charges you for rental, insurance, deposit and daily surcharges. The total ended up over $500 for a four day rental. The rental car I received was faulty. Four flat tires, service engine soon light flashing and oil change due.

Priceline doesn’t disclosed the appropriate information. I had booked a room in Tokyo bay Maihama for 4 people. When I got to the hotel they stated it was for 3 people and charged me $187 more for the 4 person (child). I initially had put for 4 people and thought I got a deal. Wrong make sure to check the room max person because Priceline will let you book it even though it’s not the correct number of people.

I booked a room through Priceline at the Palace Derossi in Trogir Croatia, July 12–13 for one night in a Standard Room for my wife and I. All branding for the hotel booking was on Priceline.com (see photos) yet I later found that the room was booked by their partner company Agoda. The room was misrepresented on Priceline, It said that free breakfast was included. When I arrived the proprietor said that the room was booked via Priceline, but that it did not come with the free breakfast—a $28 value. If you review the images it attached, you'll see that Priceline clearly advertises free breakfast and that all room types display this.

Beware of Priceline’s nonrefundable reservation policies. They do not clearly explain what the nonrefundable policy is, they disguise a 24 hour cancellation policy. Their customer service wait times are almost impossible to get through to a human being. I tried to cancel a hotel reservation six weeks out and they were uncooperative. Always stating their lengthy terms and conditions. Suddenly, you need lawyers to book reservations with Priceline to understand their terms and policies. They disguise it, so it is difficult to read and understand on their website.

The supervisor was very rude, no help at all agent, never informed me that I can change my boyfriend last name after couple days, just directly told me to cancelled my flight and rebooked again. Never got my refund back. Now the same flight I had before is now up to $1,000 dollars which I'm not paying for. Nothing was helped from that situation. I will never do business with Priceline ever again. I will actually inform my family and friends about this customer to stay far away from them. Don’t do business with them at all.

I booked a hotel room for Jul 5 – Jul 6 2025 on the same day. Received confirmation via email at 330pm. I arrived at the hotel at 1130pm. The hotel said they had received an email about my booking but Priceline had failed to send payment for the booking in their hotel system and they suggested I call Priceline. I called the first agent, they told me it would be fixed. The hotel agent said it wasn't, they had not received payment. He called the hotel owner who gave him the Priceline credit card sent for payment. The credit card payment was denied so I needed to call Priceline again. The second agent hung up on me - no call back. The third agent had me and the hotel agent on the call, argued with him a bit and told me it was resolved. The hotel agent said it wasn't resolved, he could not give me the room at the price agreed by Priceline because they had not received payment from Priceline.

Terrible. All I needed to do was change my check-in date, and I was told repeatedly that that was impossible without canceling the reservation and booking a new one. Problem was that the hotel where I had the reservation was completely sold out, so it would not be possible to book a new reservation. Absolutely asinine that they could not simply change my check-in date. Total scam. Took my money from the first night because I could not change my check-in date. I will not use Priceline again.

So I am very disappointed in Priceline being that I have been a customer for quite a few years and depend on Priceline for good deals because I travel quite a bit on my most recent travel experience. I ran into an issue with a hotel that was unsafe. I presented the issue to a live representative where I was told that nothing could be done about it And not only that they did nothing to assure me that this would never happen again in the future, I was told to deal with it and to move on I spent quite a ton of money using the Priceline app and that will not happen again.

Halfway through my 6 hour drive I was told the hotel would not honor my late check in, that had been booked for almost 2 weeks, and I was not getting a refund. So I arrived at my destination, 6 hours away from home at 11pm at night with no room for myself, my 3 daughters and my 7 month old granddaughter and out $350. Never using this site again!!!

I found a rate for flight and rental car online but was having an issue completing booking- the website was saying the fare I selected was no longer available and to choose a different option. I started my search over but was presented the same option so I figured it must be an update or cache issue on my browser. Fast forward nearly 24 hours and I resume my search on a different device; the same fare is still showing but will not allow me to book. I called customer support for assistance with booking. They said that the rate had, "just sold out" and sometimes their site takes 3-4 hours to update. Their only solution was to book me an itinerary that was 2x the original trip. Classic bait and switch move.

I recently booked a flight and hotel to Las Vegas for a gymnastics competition. I bought the XCOVER.com travel insurance for flight cancellation and interruption. My return flight was delayed 24 hours due to inclement weather. The XCover policy stated that interruptions greater then 12 hours is covered. However, when I file a claim it was denied since the policy did not state they would cover the additional hotel and meals. I then called Priceline customer care and explained the issue. The rep said they that could not do anything to help. Please note that the travel insurance was an option on Priceline.

If I could give a zero, I would. Priceline canceled our reservation nine months ago without notifying us. They claimed there was a dispute with the charges which was not the case. At that time, my husband called American Express to check on the charges because he didn't realize we would be charged immediately. It was cleared up that day. AE sent the money to Priceline. Priceline never notified us that the reservation was canceled and never returned the money. So we were stuck with no reservation and no money and no apologies. Even in their system to this day, Priceline's system said there was a reservation until they looked further. Will NEVER use them again. FYI, they partner with Reservation Desk. I'll never use Reservation Desk either.

I will never use Priceline again. They put us in a hotel that was supposed to have WiFi, there was no WiFi. Added fees that were unexpected at the hotel, mold in the shower and no fan in the bathroom, knobs falling off the bath tub, we paid for insurance for our trip, and Priceline did nothing to help, told us we were not able to transfer to a new hotel.

Hi team, hope this finds you well! I have booked a flight reservation via Priceline.com in March, 2025. The trip number is: **. On 6/16/2025 before my departure, I noticed that my name was wrongly spelled in Emirates airline even though my name is correct displayed in ticket agent - Priceline. That means I input my name correctly into Priceline but Priceline input my name as (Zhengbing **) to Emirates airline wrongly. You can find the attached snapshots.

If I could give negative ⭐️'s I would. I booked a room in Houston. Check in at 3pm. Online said it was pet friendly. I looked up rooms dedicated to that I have a service dog. I get to the room at 330 to check in and they do not accept animals of any kind. I called Priceline and got an automated system saying my card was declined when trying to inquire about my booking. Called my bank, they said my account was charged. Called priceline back, finally got a representative. Explained what was happening and in hold for about an hour was transferred to a supervisor. I was told there's nothing they could do but refund me. Which would of been fine on a normal day but I didn't have money to oij another room.

If I could give them a zero star I would. I've been calling them on a situation for 4 plus months now. I was charged for an adult hotel. When clearly on their website it said children under 12 years old are 50% off. I was charged for four adults when in fact I had three adults and one child. I've been trying to get my refund for the past four plus months. Every time I call someone they say that it gets escalated to their supervisor. I have yet to get my refund and I have yet to hear from the supervisor a call or an email do not book with priceline.com. They are thieves. I would not recommend this company to anyone. Just book directly through the hotel.

We booked a five-star hotel in Washington, DC, during July of 2025. Upon our arrival, we were informed that we'd be charged a $35 daily amenity fee. When we checked out, that amenity fee was, indeed, charged to our credit card along with a $5-and-change room tax per day. I reviewed Priceline booking page for this hotel and our itinerary for the fine print about this amenity fee. Only after reviewing the itinerary and specifically looking for the info did I notice this statement: "This hotel charges an additional $173.95. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees." Nonethless, I still call this out as BS because this statement is not presented during the booking process.

Stayed at Hyatt Centric downtown Minneapolis on May 20th, 2025. I had booked 3 rooms (us and our kids). Upon checkout, we were charged for one of our rooms. They stated it was because they had not been paid by the third party booking (Agoda) and I would have to ask for refund from them or contact them to get it straightened out. I booked thru Priceline. I have been trying since May 21st (it is now July 10, 2025), with no luck to get my refund for a room I paid for twice.

Never ever again will I do business with Priceline. I was not aware and you have to read the fine print that they do business with 3rd parties. So when you have a problem and it was not specifically with Priceline, it was with a 3rd party & good luck with that. I spent over 3 hrs on the phone with being transferred back & forth and being hung up on at least twice & kept on hold by one rep for 28 mins before I was hung up on & she did not call me back like she said she would if we were disconnected. Numerous times I asked for a supervisor or manager and I was refused. One star for the one person who helped me at the 3rd party company.

I booked a rental car through Priceline, for a Budget rental at the airport. They wouldn't take my Visa debit card at the Budget, and told me my money would have to be refunded from Priceline. I contacted Priceline online and told them what happened, and was immediately told my booking was non refundable, and to have a nice day...They stole $300+ from me for nothing. Beware, just rent through the rental company themselves, had no problem with Enterprise, which was also cheaper...

Do NOT book anything with this company anymore!!! I have spent over $50k with them over the last 9 years....flights, hotels, cars...a bunch. Last night, over $27.99...they left me hanging on a hotel room at a 4 star Hilton! They never pushed the reservation to them.. I go to check in and no reservation... Priceline charged my card. Then I had to pay the rack hotel rate. Priceline elected to to cancel the reservation...leaving me out $27.99. My $50k over the last decade wasn't good enough. Am a platinum member. Hope you enjoy the $27.99 Priceline. Going to book Expedia from now on! Goodbye. Just deleted the app!

This review deserves a -5. We flew to FL for July 4th. Flights went well and picked up our car rental. Drove to the resort on the beach where we had reserved a gulf view room only to be told there was no reservation for us and the reservation confirmation number in our email did not exist with this resort. When we called Priceline there was over an hour wait time and the recording told us that they would call us back. All this time, we were sitting in the rental with a/c blasting due to the summer heat. We spent the whole day on the phone with priceline after landing in FL at 10 am. Even the resort said this is a very bad situation as we are sold out. Infact the whole area was sold out!! It was a holiday weekend and we even had trouble finding a hotel inland. I was starting to think we would be staying in our car rental! We FINALLY got a hotel 4 miles inland from our original resort hotel and checked in at 5pm!

I purchased a trip with travel protection. I needed to change the dates due to an emergency. And I was told that trip protection does not apply. I asked them to read what does apply. They could not scam. Scam scam scam.

Horrible service. Do not recommend. It changed the date for my reservation then wouldn’t let me change or get a refund even though I won’t be able to stay there. They will steal your money. Go somewhere else to find accommodation. Customer service is AWFUL.

I suggest ever to get Priceline. I book a hotel and there was emergency 🚨 that happened two days before and they won’t help you with anything. I tried getting my refund back or accommodate for another day to use my money at the same hotel and they will still not give it to me and I did call more than 24 hours to cancel or do anything so I won’t lose my money. They are not helpful or give a damn. Will ever get it Priceline ever again.

Priceline's Car rental damage coverage is fake and they are cheating customers. Actual car rental companies are not accepting these insurance but these people are cheating customers. Avoid booking with Priceline

I would give them a zero (0) is it away a choice. I had a reservation today and the representative canceled the reservation when all she needed to do was to take off the under 25 year old driver. She mistakenly canceled the whole reservation and we did not get a car 😂😞.

Priceline has the worst customer service. Their business model is based on scamming people. We made a mistake of booking hotel and flight reservation thru Priceline. When we found out that the hotel room is not that whey advertised, we decided to cancel the hotel reservation but Priceline would not refund our money by playing dumb telephone game. Every time we called their customer service they would put us on hold for at least 1 hour and then the line would just got disconnected. It has been more than couple months now and we still have not received our refund nor proper response from their customer service.

I was charged by Double Tree in Eatontown NJ, for a room I never stayed in, disputed the charges, they still charged my credit card. Never gave me the day I wanted. Priceline is just as guilty. Screen who these hotel chain owners are and who they hire, complete crooks. Hard earned money not ripping off others to get it, it will be the last you’ll get from me. I will never book with anything knowingly affiliated with Double Tree hotels or Priceline. Public beware of of this hotel in Eatontown & the people who run them.

My wife booked a room at the Wyndham San Diego Bay side on or about June 23rd for three nights from 6/23-26th. She wanted a bay side room and was told skyline Bayview. She specifically asked if the room faced the bay and was told YES. Upon arrival, this was not the case and we had to pay an additional $297.47 in upgrade fees to overcome the deception put upon us by the dishonest people at Priceline. When we brought this deception to the attention of the people at Priceline, our complaints were ignored by them. We will never do business with this company again and furthermore, we will do everything we can to bring this unethical business practice to all who will listen.

The Department of Defense should immediately revoke its contract with Priceline. The company engages in deceptive pricing practices and operates outside the legal standards that airlines are required to follow. As a result, hidden fees are being unfairly passed on to our military members and veterans who use the Armed Forces Travel site—an initiative sponsored and run by Priceline.

I’m a Platinum VIP customer with Priceline. Every year, I book 30+ room nights, 8+ return flights, and over 10 rental cars – totaling $30,000+ in spend. You’d think that would earn some respect or reliable service. Instead, I’ve experienced the worst customer service and outright billing scams that rival shady internet fraud.

I booked through Priceline for a car rental that was non-refundable. I missed my flight through many cancellations and did not get to go on vacation because of the cancellations. It was not my fault and it was non-refundable but they were fair and refunded my money back anyway. I will always use this company for future use because they are customer-friendly and care about their customers. I’d give them 6 stars if it were available. I just booked again. I will always use Priceline because they care about their customers!! Awesome Company!!!

Very unhelpful and unreliable. Purchased a reservation to a hotel in San Antonio only to realize the dates weren’t correct. I received no help from customer service in regards to trying to correct the dates, or even cancel the reservation so I could rebook the correct dates. Instead I was passed around to 3 different people who instead told me to contact the hotel itself. The hotel was unable to assist as the reservation was from Priceline. I then had to book a second reservation through the hotel’s website, and was also stuck with the Priceline bill. Tried calling them again only to be put on hold for half an hour and could never get into contact with a single person. I never attended that reservation, and I was stuck with the bill. Thanks for the amazing customer support, y’all really know how to run a business. Never purchasing from you again.

Horrible company. I booked a trip to say goodbye to my dying family member. Unfortunately, between when I booked and the flight, she took a horrible turn and I wasn't going to get there in time. I paid for insurance but their insurance only works until 2 days before the trip. They were no help. I was on the phone with them for over a hour just to hear policy is 2 days before, it doesn't matter why. Despicable company.

Bad customer service and they really don't have no deals. If you really go on the main site would be best to do, same price or even a better price. When you book with Priceline and you're overseas, you have no way to contact them. So if you wanted to stay another night, you wouldn't be able to or even if you're not feeling good and want to leave early like the situation I was in, I was in terrible pain, I tried to contact Priceline, it was no way for to contact them and I flew with Jetblue. Jetblue since I booked through a 3rd party, I can't book another flight or change it. I would have to contact Priceline. I can't contact Priceline until I got to my house. Overall, don't use Priceline.

Bought package deal (flight & vehicle rental) arrived at my destination to pick up the vehicle and the rental place didn't have a rental for me. They told me I had to contact Priceline for a refund. In the meantime, I had to go to another rental place to get a vehicle. When I filed a claim with them, they kept putting me off for 3 months. They kept telling me they were looking into it. Priceline would not refund my money as they said I received my rental. When I looked at the confirmation, it even says the vehicle rental was cancelled. I never received the rental and they won't refund the $539.39 I had to pay for it. Cancelled acct and passed all info on to any family or friends to not deal with this company in the future.

I have been buying ticket from here, and I'm not happy how I was treated. Too long wait, during my trip, for example, just to go to West Africa from Houston, not only, I stayed 2 days at Airport but, I have to pay by myself at the hotel, and, Priceline never help me to avoid those inconvenience.

I’m extremely frustrated with my experience involving Priceline and Booking.com, which I was informed are sister companies. I booked my stay through Priceline, but when I encountered issues with my hotel and requested a refund, Priceline couldn’t assist me. Instead, they directed me to Booking.com for help. I filed a complaint with Booking.com regarding the poor condition of the hotel room. They then emailed the hotel on my behalf to request a refund, but the hotel did not respond to their inquiry. One representative from Booking.com informed me that there was nothing they could do since the refund would need to come directly from the hotel. When I called back, another representative offered me only $27 of the $135 I paid for the room, which I find incredibly insulting. Hawthorn suites Wichita KS.

Please be aware of Priceline packages. I recently book a flight to Houston TX. I thought I had a rental car; but when I got to the transportation door, there was a gentleman asking how can he assume me. I told him I was looking for Infinity Car rental. He never heard of them so he made a call no one heard of Infinity car rental. I tried calling the company no answer. I call priceline back only to be put on hold a long time. So I hung up and advised them not to put me on hold. The young man cancel my car and told me to expect a refund. I still needed a car so I ended up paying 170. 00 vs 90.00 for a rental company. I still end up using priceline for that rental.

They didn't mention the hotel I booked for a friend had a $100 security deposit that HAD to be paid CASH only. My friend didn't have the cash and we cancelled the stay within an hour of the booking both at the hotel and through Priceline. Now Priceline is saying the entire cost is non refundable. The hotel policy is a one night charge is you cancel day of reservation beginning. Priceline blamed the hotel for the non disclosure of the fee.

I recently booked over the phone for June 20th through June 23rd, 2025. I would not recommend using Priceline to anyone. When I booked, I was told that thrifty would accept debit card. I booked a jeep wrangler or similar. When I got to the thrifty counter at my destination they checked my credit, charged me 500 in deposit, and would only give us a crossover SUV, a RAV4. We were not told any of this when we booked. Priceline would not refund any of the trip, the only give us 10 percent on a future rental. If they can’t resolve current issues, why would I ever use them again?

I booked a package deal with this company back in April and went to pick my rental car up and the rental car place was sold out. I contacted Priceline. They told me I would have to book another car rental but they would reimburse me for the rental car. I paid a extra $177 for a new car rental and sent them the receipt as they told me too. Fast forward we are in July and I still have not received my refund. I call get bounced around hung up on just terrible customer service. I will never book with this company again.

I booked a hotel via Priceline.com two months before a family trip. When we arrived at the hotel, they had no record of our reservation or my name. Unfortunately they were fully booked and could not give us a room. I called Priceline.com immediately only to sit on hold for 15 minutes to be hung up on and then I had to call back 5x and sit on hold before I reached a worthless CSR who both contradicted herself and lied to me. After 2 hours, 2 CSRs, a supervisor and no resolution, my family and I booked at an adjacent hotel for the night at an additional cost. Priceline.com claims I canceled my reservation and refuses to refund my money. The hotel desk supervisor told me they have been locked out of their Priceline.com account for over two months but can't reach anyone via phone to reinstate their access.

Bad customer service and they didn’t listen or care. Horrible people and they constantly look for reasons to upcharge people, even if it is a medical reason. Bad policy that doesn’t make it easy for people. They kept on giving me bad advice and long wait times. They don’t even bother helping find a decent price and kept on asking me what time, when I told them I am poor and it is depends on affordability. Horrible people. Beware of their sneaky changing policy.

This "service" was unimaginably inept, when I informed them that my airline reservation was wrong I was told everyday for eight straight days that they would correct it within 24 hours. I never received a phone call or email from Priceline and they never refunded my money. AVOID these scam artist at all costs or you will be robbed.

Absolutely disgusting business practices. They chose a shady rental car company that is not open 24 hours not even near the airport and was closed when our flight came in. Priceline said it is not their problem they rental car place has no refund policy. Me and my child were stuck at 2 am in downtown Orlando with no way to get to our hotel. They will not refund me. Priceline has shady business practices and they partner with shady companies. Customers beware. DO NOT USE THEM!!!

I used Priceline for a last minute hotel in Lakeland FL. I arrived at the hotel that was clearly low income housing rather than a hotel. Walked in to over hear the worker telling a guy she would write off more than $60 of his hotel for the week because he did not have it. When it was my turn they told me Priceline over booked the hotel and I did not have a room. When I asked for a refund she told me Priceline would have to refund me. She said she could help me out for an additional 7$ and put me in a different room. I said okay because it was late. I was given a key and when I got to the room I could not get in. Went back to the front desk and she said the door was probably out of batteries. She made me a key to another room. That door opened but looked as though someone with dirty feet had walked all over or jumped on the white comforter. She asked me if someone had been in the room and told her I could not answer that.

Priceline is partner to hotels so you're not actually dealing with the hotel, but Priceline without even knowing it. Priceline is horrific! Was charged for two reservations (two rooms) or one hotel night for ONE person. When it was immediately noticed the day after the booking, tried incessantly to contact the hotel, Priceline, to no avail. Countless hours spent trying to get our money for a second reservation and we have been denied as they cannot reach the authorized person at "their hotel partner." Also a reason stated was we had to cancel within a certain amount of time when it was unbeknownst to us a second reservation was somehow booked and we could not reach anyone at all until actual check in, not did we receive any confirmation for a second reservation; nor was a second room ever used. Horrible experience! I will be sure to tell anyone and everyone I know, do not use Priceline or the Hilton Garden Inn!

I am experiencing horrible customer service issues. They are like robots. I had a family emergency and the hotel offered to do a cancellation without penalty and Priceline is refusing to refund me. I keep getting a run around that they are unable to reach the hotel to confirm. It’s been 2 weeks and no resolution. I am tired of getting placated with no resolution. Each time I call I am required to provide the same details of the go I spoke to and what’s my cancellation number. Shouldn’t they have this information if they are following up on this like they say? They do not even provide any follow up communication.

First time user. Will never use again. Would not honor my need to advance cancel due a serious medical issue. Bad customer service that will not accept legitimate reason to cancel in advance due to an unexpected serious medical condition.

It was one of the worst experiences I've very had. I placed my reservation for the 5th check in, check out the 6th. Because of the holiday weekend Priceline moved my date to check in the 6th which was not the date I chose. Less than an hour later I noticed the scam, Called back and Priceline told me that my 400.00 was none refundable With a Total loss to me. Be careful when dealing with people like this. Confirm those dates before you pay.

I am a VIP member. I get coupons to use for discounts on travel. Priceline declines valid credit and debit cards when attempting to book travel online (e.g when using coupons and booking express deals). Priceline no longer accepts coupons and gives discount to individuals who have membership with certain clubs and organizations, even though it gives one the option of entering the club discount codes at the time of making a reservation. It blames the fault of the credit card declining on the credit card holder and/or issuer when it actually lies with Priceline itself. The company has a finicky payment processing system and will not do anything to resolve the issue. The customer service staff is not honest and is careless. Save yourself some time and hassles by booking through an online travel firm that will accept and process valid payment methods easily and with no hassles, even if the price is a little higher.

We had a horrible experience with Priceline. We booked a hotel through Priceline in New York and after a very long drive to the hotel we found out Priceline overbooked that hotel and we don’t have room to stay, hotel canceled our reservation. We called Priceline customer service that night and asked them to rebook another hotel in that same but the customer service guy said he need to transfer my call to another department for rebooking and it will take 3 hours waiting time. So we ourselves rebooked another hotel in the same area.

I booked my last vacation through this travel agency, and unfortunately, it was a very disappointing experience. Our flight was supposed to include a carry-on bag, but when we got to the airport, we were charged extra for each carry-on. We immediately contacted the agency, and they promised to reimburse us. But after several follow-ups, they never paid us back and stopped responding. This kind of service is unacceptable—if you make a promise to your customers, you should stand by it. I wouldn’t recommend this agency to anyone based on how poorly they handled the situation.

Very bad company. They charge a high deposit that is disclosed to you when you paid and make the reservation. I won’t recommend this company. They hide the deposit fees and then when I wanted to make the cancellation they didn’t refunded the payment.

Stay away from booking through Priceline. They do business with scammers. You will lose your money especially when you book a rental car or hotel. Also do not ever book a rental car company called York Car Rental at mco airport, orlando florida. They are scammers.

The worst company ever! They are taking people as idiots! It’s been more than two Months I’m literally begging them to send me my refund and every time they tell me the accounts didn’t response to them! Like this accounts department is working from Moon and cannot answer them for two months now! This is ridiculous and they have caused me to more than $5000.00 in travel arrangements when my flight was ruined! This is simply the worst way to book for your important trips and hotels plans! And the best place to be if you want to feel like idiot and greatly irrespective.

I booked my car rental in the express deal and didn’t read the fine print that there’s a fee for booking that deal! It cost me more than I regular rental price. I would not recommend express deal! Rebooked it regularly and it’s cheaper! Now I am using Costco Travel with no cancellation fees!!!! That the route people need to use.

I admit I was in a bit of a rush being it was record heat and I needed to get my dogs into ac asap, however, I used their search filter for dog friendly hotels/motels and I a fast booking based on that. It was wrong and they charged us all but 1 penny of the full fee. I was told by their crap cst service it was my fault. At least we know they like to steal from hardworking people by scamming with fake filter searches. I suggest no one ever uses these SCAM SCAM SCAM sites. I am out money I could use for gas, food, getting my ac repaired...etc. Thanks price scam.

Customer service told me to rebook a different motel when originally motel wasn’t there to book me in. Said Priceline would refund me so after rebooking another motel Priceline refused to give me a refund and customer service was extremely rude about it. Will never use Priceline again.

We made a reservation for a rental car through Priceline/Budget at the Raleigh airport—tried to pick it up; tried to manage it through the website, tried to call…ended up in an Uber & getting a car the next day from Hertz. An outright scam would be better because time wouldn’t have been wasted, only money

No joke, I literally nearly got abducted due to Priceline. They booked us for the wrong dates. They told us they would fix it, but when we went to the hotel that night, nothing was sorted. We had to find our own lodging and ended up at a motel where the building manager lied to us in an attempt to get us to stay at his own personal property. Called Priceline and they wouldn't even give us a refund for the trip. Screw Priceline. Do not use this service. You are just dollar bills to them. Use literally any other service.

Priceline has the most horrid customer service I have ever encountered. They allow a scam company, Carwiz, to rent cars on their site and will not refund you the money scammed from you. I flew to Dallas and expected to pick up my rental car from this “Carwiz” place at the airport, as my itinerary suggested. This place did not reside in the airport. I called the Carwiz number at 9 am and they said they were not open at that time. I tried multiple time and got the same results, so I used the “Penny” feature on the Priceline website to get instructions on picking up the car. I was told the rental place was at a certain address and I had to get an Uber to get there and would be reimbursed at the rental counter. I followed the directions and arrived at the address given and there was NO rental car agency there. I called Priceline to get help and they gave me a different number for the rental company, which went straight to “a full voicemail box.”

This company is so deceptive & held half of our money that should have been sent to the hotel.. We drove 13 hours from Tampa, Fl. To Bessemer, Al. When we got to the hotel we were told it was declined on the hotels end but approved on the Priceline side. After waiting 15 mins to get a customer service rep. On the phone, we were told priceline did not release $123.00 of money we paid. The rep at the hotel told us it happens all the time with priceline. Why are you not releasing all the money that was paid to you priceline. That's called fraud & it's criminal. We will never be using priceline again and if anyone else is thinking of using them you may want to double think that.

I had to give it one star, but it does not deserve it. Priceline gave me a hotel booking at a good price, charged my credit card, then never paid the hotel. As a result, I ended up paying the hotel directly at a much higher price, and after many calls, emails, defective beta chat at Priceline, I had to recover the original money paid to Priceline through my credit card. Simple theft.

My wife mistakenly picked the wrong dates for our trip. The day later when we noticed the mistake, we tried to rectify the situation with Priceline and the hotel in Orlando. The best we could do is get 49 of our $675 back And that was all. With almost a month before the actual trip I do not understand why they cannot refund our money. It’s not like they still would not be able to rent out the room. I would never advise anyone to use Priceline.

The hotel - America Extended Stay Waltham MA - didn't deliver what was promised by the Priceline post (kitchenette, coffee maker, related supplies and more), and the room was extremely dirty - hairs everywhere, no breakfast. The hotel did nothing about my complaint, other than saying "We're sorry". I put a full Google review about the hotel. Only when complaining I hear that I have to approach their sister company, Booking.com, despite that I ordered from Priceline. Only after insisting I got a Priceline supervisor. SO far, got no resolution, whatsoever. Such a poor customer service!

These people are trash and have horrible communication. Even when it’s their fault they will not even try to rectify the issue or accommodate you. This was my first and last time ever booking with them.

Price for Canadian website is in USD and it only written in very small print when you are finishing your reservation. But everywhere on the site there is the Canadian flag telling you you are on the Canadian site.

Never use Priceline! My son has special needs and I have cancer and Priceline represented the most disgusting, nasty, filthy hotel I have ever seen! The Holiday Inn in El Paso TX is as horrible as they come. I pulled back the covers on my son's bed and the sheets were dirty 😡. They moved us to a different room, I decided to check out the room first and it was feces in front of that door. They moved us yet to another room and the floor are so dirty and the rug has a big hole. This cannot be real, I am starting my treatments next week. I was hoping to have a nice vacation time with my son. I do not want him to touch this nasty floor.

If you are booking an Allegiant flight just know Priceline will allow you to book luggage then after you pay they refund luggage cost and tell you Allegiant rejected the request then you're left to pay double through Allegiant to add baggage. My receipt on Allegiant website said $30.00 cheaper than what I was charged. Priceline supposed to be a deal, not! Took advantage completely!

If I could give no stars that’s what I would. I prepaid with Priceline for hotel. Total paid was $1506. When I checked out of hotel the bill the hotel gave me was $1,136. I contacted Priceline to inquire why I paid them $1505 when the hotel bill was only $1,136 and asked for a refund or credit or anything and they didn’t care and told me there was nothing they could do even though they overcharged me. Don’t ever book through Priceline unless you want to over pay and lose money. Worthless company that doesn’t care about people.

I booked through Priceline using the feature where you pay upfront a discounted price and get booked with 1 of 3 hotels, to which you don’t find out the exact hotel information including policies of the hotel until after booking and paying. I booked my brother in law for 2 night and was give then Dixie Hollywood Hotel in Hollywood CA. Upon completion. Of the booking and paying over $300 for 2 nights, I reviewed the hotel policies to which my brother in law was required to pay the following fees: room deposit $100, pet deposit: $100, pet fee: $25/pet (he has 2 service animals). Although the fees seems outrageous in policy, he was willing to pay the $250 in deposits in order to keep his reservation. However, the front desk staff were EXTREMELY RUDE to him. First he attempted to pay with Apple Pay for his credit card. They did not accept. He then moved his funds around to a physical credit card, and yet again, they did not accept.

We recently attended the funeral of a dear lifelong friend in Arkansas. We spoke to the online service that Marriott provided to make a reservation. The people we spoke to told us we had to hurry & make the reservation because they were close to being fully booked. We went to Arkansas & found the hotel. We arrived late and we noticed there were only several cars in hotel parking. When we checked in they charged us $167. We asked why the higher charge. They said they were not the scheduling party; it was an online company so they could refund the difference in price.

Don't use these guys, this is the first time I used Priceline and I got scammed $200 US.. See the screenshot below. The rental went from $65 us to $280 us when i got to the counter., when I tried to cancel they wanted to charge me $100 us.. I have made complaints to priceline and ACE and of course nothing has been done.. My next step is to dispute this with my credit card company and Better Business Bureau of California.. Priceline is at fault for letting these scam companies on their platform. Read the Google reviews of ACE rental at Los Angeles (1 out of 5 stars). Use Expedia guys, don't let these scammers get away with it.. Cheers.

Not a happy customer right now. I've rented cars through Priceline many times but today was the worst experience. Priceline needs to know the rules of the rental company before they use them. I purchased the insurance as usual, but the rental company said it wasn't sufficient and required and additional $67 before I could get the car. I know that rental companies need to collect a deposit and it's usually between $200 and $300, but today they required $750! I didn't have a choice as I was already there with no way home without the car. Called customer support and could barely hear the person on the phone with all of the background noise. So not helpful. Will never use Priceline again.

They oversell rooms!!! Horrible customer service! Not responsible for what they sell!!!! Not responding to emails, phones!!!! Not refunding my money!!!! Horrible experience and they ruined my vacation!

This morning 6/12, I made a reservation with a wonderful agent. Aurelia entered the travelers names and credit card information using the link she sent to my email. I even went as far as giving Aurelia a tip for working so diligently with me every step of the way including the banking frustration. THIS IS WHERE THINGS TOOK A TURN: After the reservation was completed, I got an email with the travel details while still on the line with Aurelia. Who proceeded to mention there would be late charge assessed to my reservation to which I FIRMLY DENIED as this was new information to me and MOST IMPORTANTLY- THE travel reservation she placed on hold until the was on hold from10:30pm on 6/11 which generated an error message at 10:30, 12:30a, 3:30 am and 6:30 am until I called the bank at 6:40 to discover that the transaction was flagged as fraud.

If I could give them a 0, I would. I called customer service because I checked into my hotel and the booking that was confirmed and paid for they told me was not available. Hotel said this was a Priceline issue. Called Priceline to see how they would make this right since the King rooms cost way more than the room we got and the basically told me to suck it up and get over it there was nothing I could do about it. I think when you don’t get what you paid for they should offer a compensation and I was also on hold with them for 45 minutes because they put me in the middle of a billing issue between them and the hotel. This was also a 5 night stay they screwed up not just a 1 night stay.

Priceline used to be my go-to for all things travel and booking. I don't know what happened, they changed their policies or something. But I will never...NEVER... use them again. I booked a hotel room and had a last minute emergency come up. It was a health emergency. Trying to get a hold of anyone to help me was a nightmare. The chat bot didn't understand a word I said. So I tried calling customer service. Fair warning: If you ever call customer service, their hold music will shriek the loudest, high-pitched whistle in your ear loud enough to make it ring and you'll have to listen to it for 10+ minutes until someone picks up. The first several times, they couldn't hear me. When I finally got a hold of someone that could, I couldn't understand them. They didn't speak English and not only that, but they wouldn't help me with my issue, no matter what. They refused to make it right.

I used Priceline to book a room for a co-worker and I while attending a conference. We booked a suite with a bedroom and 2 beds. When we arrived, the hotel had us in a single room with one bed. The hotel was unwilling to help. I was unable to get through on the phone and never heard back from online support. We will not use nor recommend Priceline again due to the incredibly poor support/customer service.

Last night we arrived at the Denver airport and went outside to the rental shuttle area to go get our vehicle ( trip number **). It was just after 10 pm, after waiting over an hour we did some research and the car rental place and shuttle close at 10 pm which is when I had the pick up time for the car. So after being outside for over an hour we had to find another rental vehicle, nowhere in the email did it mention that this rental place closed at 10 pm, how am I supposed to pick it up at 10 when they close at 10. I want a refund on the car rental, this has been a really bad experience, I hope you make it a little better so I am anyone I know would ever use your company Again. Called support and they hung up 3 times by the way.

I had booked a hotel from Priceline. During the check in process at the hotel the hotel was charging me an extra amount and I tried to contact Priceline about this. Priceline never provided me the support and kept me on hold stating that they were waiting for an email response and I had to wait till they receive the response. Also I never got the refund back when requested when I never stayed at the hotel and was never given the requested support. Totally ruined my trip. On contacting the support team again they said because the hotel is not paying them the amount back they won’t be issuing the refund and hung up the call.

I don't know how this company is still in business. They are absolutely horrible. Pricing guarantees are flat out lies and then it is next to impossible to get someone that speaks fluent English and when you finally do they are of no help at all. I will never use them again.

I was trying to change my flight ticket date. Customer service’s not trying to help me and trying to charge me almost double price. It’s been a half hour and they’re still spending time on phone and telling me to wait! I’ll never again use this company and don’t recommend anyone.

I rented a too. As I’ve been traveling for work. I’m a Dental Hygienist, Hill Top Hotel. Room had very large roach/bug flipping around on the floor so I could stay. Priceline said ‘TOO BAD!!’ We’ll give you 15% coupon??? I was so confused by the response. Was told my stay was not refundable. How does this make sense?

I am very disappointed in Priceline. They have a procedure to try to change a flight online. They give you a list of new possible flights. The problem is that when you try to book any of them, they all come up with a message that the flight was just sold out. I also got back on several hours later and the same thing happened - they still had all of the same flights being listed as available, but when you tried to book them, they came up as having just been sold out. You cannot tell that until you spend time rebooking, etc. Would rather know upfront that no additional flights. They must not be updating. Huge waste of a customer's time.

I wish I can do 0 stars. I just booked 6/5/2025. I booked the wrong hotel. I asked for a transfer or cancelation. They said no. They took 473. 00 and now I am stranded in New Jersey with nowhere to lay my head for 2 days. I don't have anything.

We booked hotels through Priceline for a family trip to Switzerland (Zermatt, Grindelwald, and Zurich), choosing family suite rooms for two adults and two children. The confirmation from Priceline clearly showed the correct guest details — but to our surprise, all three hotels only received booking information for two adults. Turns out, Priceline uses Booking.com as a middleman, and somewhere along the way, key information was lost or never passed on. As a result, the hotels said they were only paid for two adults and forced us to pay $70–$90 extra per child per night, out of pocket. That’s hundreds of dollars in unexpected charges.

My son is stationed in Germany. I planned the biggest flight of my life to go there and be with him and see Europe. Because of his status I kept making everything refundable and exchangeable. While the agent was very nice making my arrangements, I was told I could cancel the hotel and flight and have it be refunded. When I found out that the hotel wasn't where I thought it was, they said I can only refund the hotel not the flight. Kept the flight because I had no choice. Booked everything else from Delta Airlines for the hotels.

Priceline promised a 3.5 star hotel and gave me Arizona Charlies which doesn't deserve 1 star. It was a dump. TV didn't work in 3 rooms. No usable internet. Priceline offered no support and hotel didn't either. It was totally dishonest. Priceline admitted the ratings were fake and that they didn't care.

Hidden rules and policies and a scam on what the car actually cost. Never use them or the car lot Priceless. They double charge my card and thought it wouldn’t be catch. Quote you one price and charge another. You think you receiving a car for a good price, go to the car rental and they want you to pay full price. They acknowledge nothing from Priceline stating it’s just a customer service price. I think there is a scam with certain car rentals. This company should be shut down. Never go to Priceless Car Rental outside the Miami airport. They double charge your card and think you will not catch it. Zero not even one star.

Booked a hotel with them. Five minutes later found out my daughter had already booked it. Tried to cancel which they did but sill charged my card the full amount. Will never use them again. Customer service was horrible. Even hung up on me. So within less than 30 minutes of booking they would cancel but still charge my credit card the full amount.

Title: Agent Booking Error – No Real Resolution

PATHETIC, POOR CUSTOMER SERVICE, NO CLIENT CONCERNS, will never ever book with them again. They are inconsiderate and absolutely incompetent. The client service reps are absolutely useless and do not want to understand and address anything. I and family had a situation for which we needed to move tickets by a day and these guys did not even do that or were not capable of doing that. This caused me to cancel all my flights and bookings and take huge loss. I have not seen or come across more HORRIBLE company with most TERRIBLE customer service.

I booked a flight and a car package, for my 70 year old in-laws using Priceline. They are NOW being charged OVER 700$ in fees!!! The whole trip was already paid for. The car was supposed to be 3$ a day. Surprise!!!! It was a lie! They're states away, supposed to be enjoying their vacation!! INSTEAD they are worrying about how they are going to come up with 700$! I will NEVER book through Priceline again!

I booked a hotel through Priceline and upon mapping the distance I realized this hotel was way further from my venue than what I was told by the rep. I called customer service to get a transfer to a different location and was told they have to contact the hotel to cancel the current location 1st. After being on hold for hours I was then told if had to allow them 24hrs to get an response from the hotel. (24hrs would put me pass the cancelation window.) I expressed that to her. She said, "No worries."

They show the amounts in USD and you realize this after you do all your work in selecting the package. If you don’t realize you end up in paying more. Such a simple thing to fix but I feel this is just to trick customers by appearing to offer low price.

The actual price in the hotel was much higher than what mentioned on PriceLine. I had a reservation through priceline for Ceasar palace in Las Vegas, and the website misinformed regarding the fees I would pay in the hotel. Eventually it was the most expensive way to order in the hotel.

Bad. Very Bad. Worst of All! March 13–18, 2025 | Los Angeles, CA. I had a terrible experience renting a car. Be cautious when doing business with Priceline or any other third-party company like it — A complete waste of money.

Just book yourself. I booked a rental car through them and it cost me so much. In the end I think I ended up paying about $500 between Priceline and the rental agency. I only had a rental for 4 days and it was a regular economy car costing $60 a day. Between Priceline fees and the random charges from the rental company it might have just been better to book it myself. I tried to cancel once I found a cheaper rental but the one I selected couldn't be cancelled. Priceline boasts they have cheap prices but they don't. Not after their "taxes and fees" that equaled half the amount of the rental. What are these fees? No clue but my guess is their commission.

SCAM ALERT...We purchased our Advantage rental car through Priceline and according to my confirmation, it stated that I should expect to pay $68 in full upon pickup. WHAT THAT REALLY MEANS is pay $389 because of hidden fees that Priceline was not up front with. Besides waiting 45 minutes at airport for the Advantage shuttle, we were eventually delivered to a one room brick building Advantage rental office (NOT THE ONE ON AIRPORT PROPERTY). There was only one person working so we waited another hour for our turn only to be surprised with an upcharge because of Advantage minimum insurance requirements of $500k/$500k or you will be forced to pay them their amount for their insurance (I had $500k/$250k so I had to pay more)?!?

Two things - I booked a flight and rented a car with Priceline. The flight they brought back to a different airport I flew out from. I didn't realize this until the day before. Secondly, the rental car ran out of cars. They told me if I book back through them they would pay the difference. Because I upgraded for 2$ a day they couldn’t pay the difference. I am done with Priceline. Everything ain’t gold, cost me an extra 300$.

I wasn’t gonna leave a review but after being on hold for 48 minutes, it hung up on me and no one tried to call back. I had a terrible experience at the Embassy suites Hilton in Houston where they open my door unauthorized three times twice I was in exposed naked. Won’t help trying to offer me a 15% discount why would I use a service that won’t even defend me they are like the care credit of industries. I’d rather use my American Express card than to do a package deal with this company. It’s disgusting that they won’t even listen or help. Never ever will. I use them again. If you use this company, you do it at your own risk. It’s like parking on the street rolling the dice, hoping that your car doesn’t get hit. I’m never using them again as far as I’m concerned they can go out of business and I won’t bat an eye.

What was advertised on Priceline site was different that the actual company. There were more hidden rules and policy that was not at all mentioned in the priceline site. Also when I called ACE car rental in NYC, I got different information from different reps. Very horrible, stressful, unnecessary experience. I will NEVER use priceline again.

The shadiest experience. I went to what I believed was the hotel's website because I always have problems with 3rd party bookings. The website presented itself as the hotel's page. When I went to cancel because I saw the same hotel on Hotels.com for $100 less, the hotel told me I booked through Priceline. What?! Nowhere was that indicated. I have not been able to get a price match like they promise. Just an AI voice. I got no hotel confirmation for an hour. Their website won't let me find my booking. Just a vicious circle of codes sent, etc. The worst experience.

I wasn't going to do a review, but the agent I was talking to hung up on me and now I'm angry. I was trying to get a better understanding of why we were charged for one day of my hotel visit and then charged for the remainder of the visit when we checked in. The agent said it was in the email I received when I booked the room. I couldn't find it and he couldn't tell me specifically where this information was. I am expecting to have all fees charged to my card at the time of booking so I wouldn't have to deal with it later. It was a real shock to get to the hotel and be told that we had to pay an addition fee for the room. And to be honest that hotel was not worth the price. Priceline, please post this hotel policy on your website where it can be readily seen. If I missed it, please tell me exactly where it is.

The price I ended up paying was $53.06 more than the price I was guaranteed by Priceline. When I called Priceline for help, they told me there was nothing they could do and instructed me to work it out with the car rental place. I will never use them again.

While traveling through Louisiana on May 8th, 2025, I used the Priceline website to chose a hotel in Natchitoches, LA. I was given a list of hotels in Natchitoches. I chose the Sleep Inn and completed the transaction. When I requested the directions to get there, my GPS told me it was 50 miles away in Texas. I notified Sleep Inn and Price Line right away about the distance and was told by both institutions, because it was a same-day reservation, it is nonrefundable. I was traveling with my 84-year-old, disabled mother and she was not able to drive the extra 50 miles. This is a big financial hardship on my family. I will never use Priceline or Sleep Inn again.

I am extremely frustrated with Priceline. I recently booked a flight and car rental with them. The car rental place was a disaster and a disgusting, useless place. But when I return from my trip see in my account that I have been charged twice for the car rental. Here I am a month later, after a million emails and calls to Priceline to the car rental. Emailed them all the proof of the double charges on my account, and they still haven't helped me or returned my money. Every time I call all they do is repeat exactly what I just said, transfer me, and put me on hold, and no one ever comes back on to help. I will NEVER be using Priceline again.

Priceline is a joke. I booked a car rental. I chose the car I wanted and dates. I purposely did NOT go for the Express Deal. I was asked about payment so I added my credit card number and paid. It said I had until 11pm day before pickup to cancel. I call the next day to cancel and they tell me because I had paid that made it an express deal so I couldn’t cancel. If I had known that I would’ve have paid. I will NEVER EVER use them again. I will stick to Expedia. All please be careful using PRICELINE. They in my opinion purposely keeping Americans' money.

Priceline is the worst company ever! When looking to book a 7-seater vehicle for a family vacation, a deal popped up that I should have known was too good to be true. My filters clearly stated I was browsing for 6+ seats. After confirming the purchase, the confirmation email stated it was NOT guaranteed, I would get a car with 6+ seats. When I tried to cancel and repurchase another vehicle, Priceline was all too quick to say this was nonrefundable, unchangeable, I was not even able to upgrade! Absolutely no help whatsoever!!! The worst customer support I’ve ever had to deal with! I literally felt defeated by them!

The absolute worst travel company I have had to deal with!! I have called multiple times and get transferred to someone else! They can not help me when I have charges on my card that I did not do! Then when asked to speak with a manager, they say “Sorry I can not do that and I have nothing else to say” and hang up on me! I have always used them but you better hope you don’t have a problem because their customer service is worthless!!

Absurd. Completely mind blowing incompetence. After 7 calls getting the run around from an AI system designed by a kindergartener, the 2 hour wait for a call back, and the line just stays silent then disconnects. The fact that such an incompetent company has my credit card on file is going to have me calling to order a new card. If they can’t manage simple tasks there’s no way the system should be trusted with financial information.

Made a reservation for car rental last week. Tried to cancel it day before due to travel changes however, they under no circumstances allow refunds (regardless of reason). This is unbelievable, as they incurred no expenses from Avis, as the rental was for future date. I will never again use Priceline for travel. Go to car rental companies directly!

This place is a scam. I accidentally booked a non refundable trip for the wrong date. I cancelled in 20 minutes after realizing and they kept my $900. Their customer support told me “a contract is a contract”. They have no heart and are less than animals. STAY AWAY

Booked a reservation through Priceline and purchased their insurance. Well there was a snow storm. I could not fly out so I called. Let them and the hotel know then neither would cancel reservation. And of course that’s what you need for their insurance to cover it. So I think they have came up with. Way to scam people out of their money. They and the hotel are no help when called. So I got screwed out of $2500.00 and bank could not even get it back so I will be doing reviews of the hotel and Priceline on any review sites. People need to purchase separate insurance but there’s. I was covered by insurance for my concert tickets and flights. Odd it isn’t it. Stay far away from Priceline and La concha resort. They are scammers.

This is the worst place. Once they get your money they are done with you!!!! I requested a hotel in a city, they reserved a hotel room in a different city. There was nobody at the seedy hotel, and no way to contact them. Had to find another hotel.

The Kalispell Montana location is quite quaint and the staff very good but the new front desk clerk named CASH was very knowledgeable, efficient and he helped me to cancel my other Priceline reservation and then I remade it for the correct date tonight. His dedication to excellence shows that this location is most desirable for an professional retired USAF Veteran of 22 years in the Service. Very nice man, we all need good and efficient workers like Mr. CASH more often. Sincerely Robert K

This company is abusing customers and scamming them with illicit practices and avoiding eligible refunds. Despite not using their services (car booking, 02-May-2025), they are deliberately charging and minting millions of dollars. They lack ethics and professional standards. Never book anything with this malicious company.

Honestly I will never book through them again. I will go straight through the airline to book rather than try to save a little money. Their customer service is horrible. All they do is give you the run around especially when our flights were so messed up and we deserve some type of refund for it. They will say call the airline. They are a joke and Michelle the customer service rep I talked to could care less that our experience was horrible. She kept interrupting me and refused to help at all. Do yourself a favor and never book through this scam of a place.

We booked a hotel in Arlington at the first of April for a concert in May. We arrived at the Hotel just 3 hours prior to the concert start time only to find the hotel was closed for reconstruction. When I called the # in my confirmation email, I was connected with a Priceline agent, who insisted she needed to call the hotel to verify they were closed. Of course there was no answer, so they tried 2 more times. They finally agreed to issue a refund, but I was beyond frustrated to show up to a closed hotel with no one letting us know the hotel was closed. If they contract with these hotels, they should know what is going on.

Purchased a trip to Las Vegas in February 2025 for May 2025 which included air fare hotel and transport from airport to hotel. Customer service was horrendous. When I needed to add an another night I was told I needed to contact hotel direct and booking was through 3rd party. When I checked my itinerary for the transport to hotel there was the arrival and pick up but no information on were to meet driver, When I called Priceline was hung up on after waiting 30 minutes and when I finally spoke to supervisor Ellen she stated yes it is on itinerary but It was completed and she could not correct it and I should do it myself. Everything you get from Priceline is 3 party and no savings. Horrible customer support.

I was booking a room online when a message popped up to call for a better price so I called, a representative booked the room however when I received the email confirmation I noticed it was the incorrect room, I immediately contacted Priceline where the representative insisted it was the correct room, I did my best to explain it was not to the representative but he continued to insist it was correct, I then contacted the resort where the resort confirmed the room was in fact incorrect and provided an email confirming, I provided this to Priceline however Priceline refused to correct the mistake to the point they would not even take my calls. The service provided by priceline is unacceptable.

Booked this last Tuesday. They overbooked. Had to get another hotel 15 min away ....Called customer service...Very apologetic but didn't resolve anything....Motel was a roach motel but sold out during the week. Yeah sure ..I just want my money back .... Cheaper to pay it back...Better than losing more in court. Still waiting ..I would recommend Priceline ...Plus the customer service isn't even American..They don't care... Stick with cheaphotels.com.

BEWARE IF USING PRICELINE. We reserved using CarWiz. When we encountered travel issues we called Carwiz. They were nice to cancel our reservation but said call Priceline with the info they gave us including the cancellation number. Priceline denied a refund. 7 months later we got a letter from our credit card company stating priceline denied claim. That tells me that carwiz got $0 and priceline scammed me. They are the worst company to ever deal with. 10 years ago they were good. We used them several times. Probably a new CEO who has a steal what you can agenda. I will tell all my friends NEVER use priceline!

First and LAST time using Priceline. Cancellation policy is extremely misleading. Just got stuck paying for 2 nights that I won't be using because of misleading and never explained reservation policies.

Stay away from Priceline. Booked a trip with White hotel and rental car. The rental car was 10 mi outside of the airport in some shady little operation that put a bunch of deposits on my credit card. Get to the hotel and they want to charge for parking and nothing is complimentary. Even a bottle of water. Priceline did everything they could to hide all of these features of this booking and I will never book with them again.

I booked a room for a night, realized that day it was too expensive, so I cancelled that same day, which I got confirmation, later that week I booked a room on a different site, I never got my money back, I filed a claim thru my bank, that didn't turn out well either, I went back to look at my confirmation and cancelled confirmation, everything was gone, all the emails from Priceline, UNREAL!!!

This was my first time using Priceline. I booked a hotel for three days in June. I bought the tickets on April 17th. When I booked the hotel, it said I had until May 30th to cancel. So I got to try and cancel it today, and I went through their automated system and canceled it, but I only got 8$ and some change back. So I called to find out what was happening, and I talked to a lady who wasn't very helpful. She said, "Well, you should have called first. There is nothing I can do now." Why have an automated canceling system if it is better to contact an agent? What is the point of having a 1-day policy? I AM NEVER BOOKING WITH THEM AGAIN.

Never deal with Priceline. I tried to cancel a hotel reservation less than 24 hours after it was made and they refused to credit me. Book your reservations with the hotel or airline directly. Priceline will never cancel your reservations and give you your money back.

Worst experience ever. I will never be booking with Priceline again. The agent that booked my motel, called ahead and promised the pool and hot tub were working. We drove 400 miles to get to Denver to find out that the hot tub and pool has been down for over a week. The agent told us that he confirmed with the motel manager it was working.

I rented a car from Priceline and paid for collision damage coverage, but never picked up the car. They still charged me for the car insurance and will not refund my money. Jun (the claim person) said their policy is that they cannot refund my money after three days. DO NOT buy their collision damage, IT IS A RIP OFF!!

Don't even think about make a reservation with this thiefs. I been dealing with as many Customer Services and managers to fix an issue with a reservation since Jan 2025 and still they are making excuses, already sent proof of everything many times and still nothing. John "Manager" is the worse. He does not supposed to be working with people at all. Don't waste your money here. You will regret it for sure.

I booked a hotel for a family member in which I allowed Priceline to pick the hotel. The hotel that was chosen is in a very unsafe area. The hotel and the area is known for drug activity, prostitution, criminal activity, and homelessness. Priceline denied my request for a refund. Priceline needs to do better when it comes to rating the hotels. This hotel should be rated a 1 if that. I would not let my dog stay there.

I made a hotel reservation on priceline.com and the Priceline listing clearly stated Free breakfast. However after I completed the reservation, I suddenly received a conformation email from Agoda (not from Priceline) and Agoda has completely different listing and conditions for the same property on their website. To make it worse, the reservation is not refundable, even though I made a booking under different listing. Now the property in Rome charges me extra for a breakfast (and its pretty costly), stating Agoda made a reservation for room only. When I try to talk to Agoda customer service, they send me to talk to Priceline and Priceline refuses to talk to me saying the reservation is handled by Agoda. So I kinda run in circles. I am going to pay the extra cost and move on, but needless to say will never ever will deal with neither Agoda nor Priceline.

First off, when I put my package together, the rental car Priceline gave me was 26 miles from Miami airport and I had to cancel it. The company I got after that was NU rental. This location was off-site and the build was dingy and they told me the rental insurance I paid for through Priceline was not legally enough and charged me more. They told me I needed toll passes and charged me for that. Then day two of my trip, my rental car died in the resort parking lot! The rental company asked me if I got a jump from someone!!! I did the next day and it died again!!! I was without a car for 20 hours. They finally brought me a replacement. The pictures of some of the hotels are not reality, we stayed by the Miami airport in a LaQuinta and it was scary!!! My flight home on American Airlines was horrible as well. They moved us to 4 different gates, with the last move being 44 gates away!!! Do not use Priceline.

I booked The Shores Hotel, Coastal Deerfield Beach in Boca Raton, FL on April 27th, 2025 for one night. The Priceline email never sent me the instructions to enter the room (code needed) since this is an unattended boutique hotel. I got in touch with the hotel owner via Airbnb since they list there and they said they don't do anything with priceline and didn't have my reservation. They said priceline was scamming me. I never got to get in the room and was stranded for hours. Priceline put me on hold for 45 minutes then two hours later called me back and said they weren't going to refund me. I told them I'm taking them to court so that's what I'm doing. Recommend staying away from this scam company. ZERO customer service. Hope it's worth it, see ya in court!

Priceline continues to work auto rental agencies that they know are scams and bait and switch operations, especially in Florida. Shameful. I will not use them again. When they are aware of scams they should no longer list them. Or even if they have poor reviews.

The car rental is not at the airport this is deceptive and misleading. Take your half hour to wait for the shuttle another half hour to get there and then you have to wait in line for another half hour so it'll take you about an hour and a half to get your car. I was told I can't change my car rental reservation to one at the airport. I'm a VIP Priceline customer apparently that doesn't mean too much. This is the last time I'm using Priceline to book a trip.

Okay so we had a problem with booking into our room and when we got to the hotel so they wouldn't let us book in and then we call Priceline to get our money back. So Priceline puts us through to Booking.com. Then booking.com sends us an email saying that we had to get our money back from the hotel. We have not received our money back. Sorry apology nothing. Very shady. Very very shady and would not recommend pricing or looking for them ever.