Priceline Reviews

Be careful when booking here! My trip total cost showed me $1500 but when I checked out they charged me $1800 without notifying me! Hidden cost!!!! They would not adjust so I had to cancel and book somewhere else!

A car rental in Ontario, Canada and Disappointed 💯very misleading website. Looked over the website details, asked many questions to PENNY. It’s very misleading - especially when you click on a good rate vehicle while not logged in and it’s available - but you log in it’s not available - it’s suddenly blocked from being available.

I booked an all inclusive three months in advance to a friends wedding in Mexico. I received verification emails, showed up at the airport and I was not booked on the flight. I immediately called Priceline and was escalated to a supervisor. I asked what the options were at this point and was informed I could be rebooked or a full refund. I returned home waiting for the promised call. It's now 10 hours later, 3 hours on the phone trying to get a resolution and I'm nowhere closer to getting this sorted out. Beyond frustrated at this point, not only have I spent money on Ubers to and from home, the cost of international calls is going to be atrocious. This is my first time using Priceline and will be the last. I DO NOT RECOMMEND THIS COMPANY.

I used Priceline to book a hotel which turned out to be a disaster, water turned off at 10 pm, couldn't fill the tub at 9:30 because tub broken and had problems with t.v. for 350.00 a night. I don't want a dated room with no tub or water. Asked priceline for a refund or at least comp me a room somewhere for the inconvenience to be told my credit card will be charged in full and basically who cares.. VERY DISSAPOINTED IN PRICELINE AND WILL NEVER USE THEM AGAIN.

I have been a Priceline customer for years, but after a recent horrible experience, will not purchase with them ever again. I booked a casino hotel as an express deal, but I was assigned a hotel without a casino. I contacted Priceline immediately to cancel and waited 45 minutes. Even though they sold me something that doesn’t exist, they did not refund my money and told me the hotel had to. Then the hotel said I had to contact Priceline. I contacted both parties multiple times and only got $40 back out of $240. You lost a customer, Priceline. Get it together or you’re going out of business.

Customer service very unhelpful. I wanted to change date of return on round trip flight- not a cancel. Delta said Priceline should handle it for me. Priceline said to contact Delta. I got nowhere! Had to eat price of flight.

I have had the worse experience with Priceline. My fiancé on life support. I had to cancel my flight which I bought insurance coverage and I contacted corporate. Brett **. Sent him info to fix my email and phone and they did month later and it’s too late to file a claim with Xcover and so this same man was in icu in Sept when I cancel the trip. Now look on life support ventilator and now a trachea and Brett ** is ignoring the emails I send to him. He ignores his corporate jerk. Alfred did nothing to fix this problem. I want this problem fixed. This is terrible.

Our flight departing Madeira was delayed, and we used Priceline to book another local hotel to stay two more nights. We arrived at the hotel and there was no availability. The hotel never received funds and said their tour operator requested a refund. I have tried contacting Priceline multiple times, and it is impossible to reach customer service. Needless to say their AI Chatbot is unable to help.

Updated on 11/17/2025: Priceline threw us to the wolves for profit. The company they listed for our rental car they knew is AI. Google claims probably a scam company. Better Business Bureau gives them an F. Priceline had no problem hooking us up with them. Thanks for looking out for us. Priceline. Easirent picture showing us giving the keys back to the counter. Bait and switch and cars also would not provide us with any paperwork. Zero paperwork. Really you think I’m dumb enough to drive off with no paperwork.

I booked a flight ticket, a rental car, and a hotel package, through Priceline. When I arrived at the airport, the rental car company’s office was closed, so I had to rent a car from another place and paid $350. When I contacted Priceline, they said it wasn’t their problem. I don’t recommend anyone deal with them because they’re terrible at handling problems.

Booked a flight to Colombia for business, I purchased the insurance and ended up needing to extend my stay. Called to change return flight and they said I would have to cancel original flight and request a refund. When I tried to file a claim they denied and said they only refund for certain reasons. After years of business, I will no longer book with them. Instead I will use their search engine to find out which airlines go to my destinations and then book with those individuals directly. Apparently that is the best way to get customer service if something unexpected happens.

Worst customer service ever. I booked a hotel that was under the same name but in a totally different state. When I went to check in and was told I didn't have a reservation the front desk guy and I figured out why. When I went to cancel the reservation, which was for a hotel under the same name just different location, I expected to get a refund. I've called multiple times to Priceline for my refund only to be hung up on by their customer service team, which is actually a third party that seems to be in a different company. I've yet to receive a refund and when I call their customer service department I continue to receive empty promises. Never again will I use Priceline.

10 months ago....yes months...I tried renting a car through Priceline. They failed to provide one, even though they confirmed my reservation. I have asked for a refund every week since. Every week I call, and every week they promise to send a check but never do. Do not use Priceline. They simply take your money, take your calls and put down the phone and do nothing.

These are people that have no spine and won't give your money back for any scenario. Bottom of the barrel staff. This is nothing short of stealing. Did you buy protection for your stay in case anything happens? Doesn't matter. You will never see your money again. Scam.

I am writing this review about Priceline. We had booked a room all the way from May 1st at Cascades for just a standard double bedroom. Cascades when we got there wanted to charge us a $350 deposit. We called Priceline immediately and said cancel it, we want our money back of $75.75. We can't pay $350, Especially when my fiance had never stayed at Cascades before but I had..When I had the waived the deposit for me because I had cleans rooms every time I went in with my fiance explaining to them that I had booked the room under his name by accident because I had a Priceline account..

Caveat emptor!!! I bought a airline ticket for my whole family but after realizing I used a wrong name I called the customer service who pulled up all of my information however told me to have my name removed from my family ticket. I have to pay 350 and I will be refunded which I did immediately. My family went on the trip but missed their flight while coming back. I called Priceline again and they asked for 300 for each members of my family and I will be fully refunded. I paid 900 dollars however after months and months of waiting for a refund they later said they did not get the money and it wasn't them that asked for the money. Well, what I will let people is that priceline is a shady business and they lie. Instead of you buying your ticket on price I am recommending Justfly, they have the ease of cancelation and promptly attention to your issues. Within 10 days I got a refund from priceline.

Priceline hijacked the Chicago Peninsula hotels, website, and misrepresented themselves. Thinking I was dealing directly with the hotel. I acknowledge terms and services, until I checked out and realized that the additional service charges was more than the room and taxes charge. I immediately called my credit card company and Priceline. My credit card company is having a difficult time backing me up because Priceline is fighting their scam saying I checked terms and conditions. They are right I did thinking I was dealing with the Chicago Peninsula hotel direct. This company when I contacted them, laughed at me and said I should be more careful in the future.

Don't trust Priceline when booking flights. Always check connections because if a connecting flight is canceled priceline will not notify you of the change. We would have been stranded in Rome if we didn't catch the missing connection before we left home. Called priceline help center and they showed no concern. Obviously priceline offloaded customer service to some third world country because their English was broken and had Spanish mixed in. Totally useless.

Priceline found me a hotel (Days Inn by Wyndham) in Augusta Maine. Upon entering the room I noticed it smelled wet, kinda like smelly feet. There was also dust on almost all flat surfaces, mold in caulking in tub/shower. I immediately logged into my account and was chatting with their AI bot "Penny". She indicated she would check into a refund, at least partial, and a change in room. I logged in everyday hoping for a remedy, which never came. After looking at the reservation (Oct 14-18) it indicated that in order to cancel, I would have needed to do it by October 12th, 2 full days begore I created the Priceline account and scheduled the stay.

Terrible service, three different call centers in India. Rude, bait and switch, three different rates. Couldn’t understand them. Finally got hotel directly at 1/2 the rate for last day. Hotel in Victoria said they hated dealing with Priceline.

The Hotel property cancelled my reservation after Penny w/ AppChat cancelled, prompting a partial refund. Maria **, Agent with Priceline, called the Hotel Property and verified they had cancelled my reservation; and therefore authorized a full refund for me! Thanks Priceline! 🙂

Updated on 12/17/2025: If I could give '0' stars I would. I am a photographer and I was going to travel to NYC for a photo shoot with clients. My sister unexpectedly passed away a few days before my trip. I called the hotel who told me I had to call Priceline. I called Priceline who told me I had to reach out to their 'supplier' WebBeds. On a recorded line, I asked the lady many times "So I just have to send an email to WebBeds with my sister's death certificate and they will send a refund?" She said yes. Then WebBeds told me they don't deal directly with customers so they said I should get ahold of Priceline. Priceline again told me to reach out to WebBeds and the insurance carrier as well because I did get insurance on the trip.

There is no customer service! They called me cheap even when I purchased insurance for this trip! I was hung up on several times. Do not book through them. They will just take your money!!!! I purchased flight tickets but was in to take them trip because I got Covid, they refused to assist or give me a refund and even told me to still get in the plane with Covid!!! They are ridiculous to say the least. Rude as can be also. Spend your money elsewhere please.

Horrible customer service. Had bedbugs in my hotel took pictures only got one out of two nights' refund, refuse to give the second night based on the hotel saying no. Disgusting. They base it off the hotel might as well book with them. You’ll probably get a better refund. Priceline is pointless. Disgusting and no customer service. I hope nobody uses them ever. They don’t deserve to earn money. I will never stay anywhere with bugs or bedbugs or roaches so if you think I actually stayed there that’s disgusting and if I stayed there, wow just wow Priceline. No nobody’s staying there. That’s disgusting. Give me my money.

★☆☆☆☆ Horrible Experience – Avoid Priceline! Be extremely careful with Priceline. I booked a flight, hotel, and car rental, fully paid in advance. When I arrived in Tampa, Florida, the rental company tried to scam me, demanding a $14,000 deposit and another $130 I had already paid. When I contacted Priceline, their customer service was terrible — Te supervisor was rude, unhelpful, and even hung up on me. In the end, they only refunded me $13, and I had to pay another $130 to rent from a different company. I’m deeply disappointed. Priceline’s partners are untrustworthy, and their support is awful. Don’t risk it — avoid Priceline, especially for car rentals in Tampa, Florida.

I’m a 100% Disabled Veteran and was unable to take my scheduled trip due to a medical issue. I purchased insurance for my trip and was only refunded a portion of my total amount paid. I was told it was a non refundable flight. I presented medical documentation for my claim and the other requirements for claims were ridiculous and overreaching.

I booked a vacation and wanted to confirm hotel accommodations because don’t want surprises when arrived to the resort. Multiple phone calls to Priceline, no follow-up, hang-ups and the list goes on! To top it off. The last call with MARCIA, CSR was fruitless! The woman could not even handle to take a 7-digit phone # or she just did not care to take the right # because had no intention to follow up with a call. To add more to my frustration, she hung up the call! I will never book anything through Priceline. I am team Travelocity and not sure what got on me to use Priceline. Nothing against the site but their CSR need more training. To top it off, requested a call back call and got a computer-generated text message with no content regarding my concerns. Never again book through this site!!

This company is a total scam. Do not rent from them or buy their insurance policies offered through XCover. They rented us an apartment and couldn't even get us the keys. They will sell you an XCover insurance policy, and, when you have a claim, they will give you the runaround, not pay, make it impossible to contact them, and then close and deny your claim. Huge waste of money and total fraud.

I booked a hotel reservation for Oct 25, the reservation defaulted back to Nov 23 which is the default date on Priceline.com. I tried to call immediately and the phone systems were down. I finally got through after trying for hrs and they were rude and unhelpful. I have used other companies in the past and will NEVER use Priceline again or recommend them to anyone.

Terrible experience with booking on EVEN Hotels. Thought I was on hotel website but no! Advertised at $92 but somehow my credit card experienced "fee fever" and a $142 charge. The worst of it all, nothing was made clear about fees. Very unexpected. I will never use Priceline and hope you don't experience a bait-and-switch fee fever like I did.

Buyer beware of Priceline's shady sister companies 'Get a room" and "Guest Reservations". Both of these companies manipulate their advertising and are completely deceptive in their advertising and fees that are 50% of room rate. They offer zero refunds regardless of reason and are pathetic in their customer service or what I call no customer service. Avoid all three of these companies at all costs:

Run. Do not use Priceline. They are horrible. My flight was canceled and they did not want to reimburse me for my hotel. They are horrible people. I definitely will be spreading the word to everyone on social media and to family and friends.

Never use this site. I cancelled in accordance with their policy and still had to challenge the charge on my credit card. I have not been able to get a hold of them. I was not even aware I was on their site, it presented itself as Hilton.

Bad customer service. They go with the hotel all the time and could care less about you when it's your money that you're booking for the hotel ... Not one person is English. Pure bullshit site for bullshit hotels and ** people.

Booking with Priceline has never been an issue. Still not an issue, but the rental company we used are terrible. TERRIBLE! The only person that was nice was the agent that I first met with, but he needs to get out of that place. They are crooks. Acted like they were doing us a favor by upgrading to a 2025. This vehicle was covered in damage. I figured it was all written down, guess not. There was a tiny chip in the windshield and while driving in a humid climate, it cracked. Nobody was even around us to cause a chip or Crack. There was already damage all over it. Anyway, we were on day 3 of our cram packed trip when the air bag light came on. We call to find out what to do and the guy is super rude. I kept having him repeat himself because I couldn't understand him. He connects me with someone else that got all my info before signal was lost.

I am so dissatisfied and disappointed with Priceline. I booked a hotel reservation and reserved a double bed. Upon arrival the hotel (really a motel with an entrance) gave us a single bed. I spoke to the front desk and was told their system shows only one bed and the problem is with Priceline. I called priceline customer service and they confirmed our reservation was for double beds. The first rep said my reservation can be cancelled and elevated it to a supervisor. After speaking to a supervisor I was told a cancelation was not possible because we already checked in. I can't believe such a huge company can treat customers this way. So much for being a VIP member. I will never use Priceline again!

I will NEVER use Priceline again, Don't believe the five stars, anyone complaining is Valid. I will be sticking with Booking.com and Expedia from now on. I hate when people are upfront. Run from Priceline....

I have booked several rooms with my Chase Sapphire points. At least twice it was farmed out to Priceline. Those times the room was not as advertised. In both cases, I booked a king with the preferential view, and in both cases, I got a sub standard and noisy room.

Made reservation (reservation number **) for two nights with “Townhouse” hotel in Winston Salem, Nc off of University Pkwy on Friday 10/24/25 for 10/24-10/26. I tried calling the hotel to inform them that I was not going to be there by 3 (check-in). I called from approximately 4pm up to 6pm. No answer from them. I called Priceline they couldn’t reach them either. The rep ensured me that the room would be available due to the 24hr hold on the room before they release it to be rented by someone else. I arrive to the location around 4am only to find out that when I made the reservation on 10/24 the hotel was completely booked.

Worst company ever to make any reservation to. Had a flight to Delta and was canceled and attempted to get my flight back and was denied my refund. Was told to repurchase another flight ticket that was 600$ more. DO NOT BUY WITH PRICELINE. Just go to the main source and buy from them.

They lie lie lie. They send me email offers that do not work when trying to book. It's near IMPOSSIBLE to reach them by phone. And their chat is even worse. When I finally do get through, the foreigner I can barely understand claims their prices are already reduced which is false because their prices are the same on Expedia and American Airlines. They refuse to give the discount offered in the email. I wasted 2 hours on this. I will never ever never use them again.

If I could give a 0 I would. Booked flight and a car package. Called car rental and nothing was paid on it. Told I owed 500 dollars to pick car up for week. So called airline and they said I had no checked bags on my flight after I had paid Priceline for 2 checked bags. That it would be 246 more dollars to add checked bags. Tried to cancel flight cause didn't want to pay another 250 dollars and Priceline or Frontier would not cancel. So in short what looked like a good deal costs another 750. Over twice what it was supposed to be. Priceline is liars and thieves. NEVER DO BUSINESS WITH THEM!!!

They advertised a certain rate which I proceeded to purchase. Then they charged an extra $200 due to special country fees and now they're saying the charged amount is correct. This will be the first and last time that I use Priceline.

I called and felt like I was answered the phone by someone that was in the dorm room. All you heard was screaming in the background and couldn't hear a word this girl was saying. I don't know where these customer service agents are working but they can't be working at a desk. They got to be working from home with a bunch of distractions. Just terrible customer service and never seen anything like it. Moved on and booked the room and 5 minutes would Expedia, just ridiculous

I went online to Priceline.com to find a motel room for a few days for work. Looking for something to hold me over till payday. I'm starting a new job. Found a motel on Priceline and made my reservation. I got to the motel and they told me that they don't use Priceline. I found the motel on PriceLine, they took my money, and the motel refused to give me a room that cheap. So I contacted Priceline to get my money back. They did not give my money back. So now for the next few days I have to sleep in my vehicle. I was on the phone with Priceline over 2 hours trying to get my money back. So tomorrow I'm contacting the Better Business Bureau to see if they can help me get a refund. I will never use them again. I normally use booking.com, and I have never had a problem with them.

I accidently booked a last-minute motel room. While looking for rooms they reset your search dates every time you start looking for a room. So I booked the room and it was after the cancelation window. I called the motel first and they said it was all up to Priceline, and I had called the motel before I called priceline. So, they lied and blamed the motel. I called the motel back and thy confirmed priceline didn't call them.

I HAD TO GIVE THEM A ONE STAR JUST TO EVEN POST THIS REVIEW...HOW SAD IT THAT!!!! Priceline SUCKS!!!! You have a 1.1 review out of 8000 reviews! You seriously are the worst business, you are up there with Booking.com!! Equally SUCKS!!! Please fellow shoppers do not be taken in by whatever Priceline has to offer. You cannot even talk to a live person to help with your questions. We travel all over the world and have never had a problem like this. I encourage you to book directly through the Hotel, even if you have to pay a small amount more....It will be totally worth it. Look up their REVIEWS if you don't believe me.

Don’t use Priceline. I booked round flight ticket also paid extra $86 for upgrade to premium economy class for round trip. So, upgrade was applied only for one way of my ticket, but on the way back I got charged for carry on luggage by airline, because my ticket was booked by Priceline as basic economy class. Priceline itinerary was showing premium economy class of my flight tickets both ways. Never got any apologies or refund.

Airline ticket prices are always double what Priceline charges and then what the airline charges. It's better to buy them directly from the airline, that way you'll know exactly how much you have to pay. Hotels are always a complete disaster, for which no one takes responsibility. Again, it's better to make the reservation directly with the hotel and you'll know what to expect in terms of prices and quality. In short, the reservation you make through Priceline will always be double but the quality will be worse.

I am very disappointed to Priceline because I made my plan to go vacation. They did all the reservation. The fly just wanna get out, go get some fresh air. But unfortunately, when I went there, it was so bad. The hotel they booked for me. The service was so bad. I get out and book another hotel by myself. Pay my own money for the hotel. When I came back, I just wanted to refund a differences. My money not refunded but no customer service 0 and I will not get back to Priceline to my vacation or my trip. No, way, no way, they are not good customer service, they hang phone off on me, and it's not. They cannot talk with the customer service. Negative. For me, they are scam! I will never refer with friends.

Never again will I ever use Priceline. I booked a hotel. Didn't realize I picked a non-refundable room and then accidentally canceled it. I tried to get the room back immediately, and they wouldn't allow it.

Disgusted with Priceline right now because they are not standing by their customer - ME! Last night we booked through them at Super 8 by Wyndham on 1033 Airport Rd, Allentown, PA. It turned out to be a roach hotel & we had to flee! Management was not surprised about roaches & refuses refund. We went to Priceline for help and they said they won’t do anything without hotel’s approval so we’re out the money & never stayed! They didn’t care-just lip service of “we’re sorry to hear that, but we can’t refund without the hotel's approval."

I originally purchased on 10/08/2025 on Priceline.com, have had a horrible experience getting a refund. The Hotel and corporate office, have approved the cancelation and full refund. Priceline.com has been giving me the run-around for over a week. Now telling me that a third party middle man is in between my hotel booking. The customer service, here lies on a daily basis. No one is on the same page with leaving notes in the system. Am filing a lawsuit against the entire company.

I recently booked a hotel through PriceLine. The hotel was very nice, but after checking out and receiving my bill, I noticed an unexpected fee had been charged. I spoke to the Priceline customer support, and they asked me to call the hotel. The hotel informed me that the extra cost was for parking. When I called PriceLine customer support, they said yes, that was a parking fee. Bottom line, PriceLine did not fully disclose on their website that I would be charged for parking at the hotel. The amenities list mentioned "On-site parking". And further down on the page, there is a sentence that says, "Private parking is available. It costs USD 3.87 per day." Private parking? What the heck. Perhaps this was my fault due to my own misunderstanding, but really? Give me a break.

Priceline is simply horrible. Booked a trip with Hotel and Rent a car to New York. When we reached the Red Roof Inn Express in Westbury, place was filthy and upon entering our room we found blood stains and bed bugs on the mattress, safe not working and bathroom disgustingly dirty. We immediately checked out and found another hotel in the area. We sent Priceline the photos that we took in an email and called them directly to get a refund from the Hotel that we couldn’t stay in. We were told that no refund was coming and we had to deal with it. Beware of this terrible company

This company is the worst company ever. No customer service and what they said when you booking it's not in reality. They take money from you for insurance and when you have to canceled the flight they refuse. They turn you around even to change the date. That's not fair. They act like gangster and they don't care. Once they taken your money they done with you. Worst company. It's not recommended. Poor customer service. They don't have nothing good.

I am so disappointed and disgusted with Priceline- do your homework. Their description of the hotel and reviews are different than what the hotel website says. Big discrepancies - for example- Priceline said there was a pool. We get Country Inn Suites and the pool has been closed since June due to public health and safety concerns!! Beware Priceline does not work with you if there are issues with the hotels- actually I was reimbursed 20%- ridiculous. This is FALSE advertisement!! READ the other reviews- we are all saying the same thing. I wish I saw the reviews first- you are better off calling the hotels directly and asking about amenities!

I booked a room through PRICELINE on September 30th of 2025… This room was with an establishment by the name of Super 8 aka Motel 6 aka Wyndham Radisson.. so confused. It was very late, around 10:00 pm. I was moving into the city of San Jose Ca... Anyhow fast forward to the morning and daylight revealed just how disgusting and disgraceful these rooms were floors were filthy, counter tops weren’t even wiped down. The vents had SEVERE MOLD GROWING... ugh! 😩 Why would you advertise this disgusting place on your website, Priceline?….

Booked quick 1 night stay @ Marriott via PL w/ free breakfast ($13+ @ booking), free WiFi & no mention of pay to park @ hotel. Arrived to pay $30/ day for parking, WIFI NOT INCLUDED and charged for breakfast.

I made a mistake of reserving through Priceline. The reservation was charged before the reservation date. I didn’t realize that it said that if I canceled it, they were only going to issue $83 dollars back instead of $523.00. I called back the company, spoke to a representative which I told him to either give me back the reservation or refund me the money. Since I canceled it two minutes after I had charged it. The whole time they kept promising me the refund that they had to go through a third company to give me the refund. It was never done. To this day I’m still getting charged for the $523.00.

I have booked an overnight a time or two and it's been ok. I trusted it with a weeks stay. The photos showed ocean front, the description was also "ocean front" so I booked it. Got to my destination and was booked for an efficiency, which how was I to know did not come with ocean front. I went to "Penny". No help. She told me to go to the service desk for resolution. I was able to get into a ocean front but was not happy that I did not get what I clicked.

Priceline is the absolute worst company I have ever dealt with. They gave us credits for the airline then tried to charge us $500 more than the cost of the flight…Do not use them for flights! Would not recommend to my worst enemy!

Terrible experience with Priceline. I booked a hotel through Priceline, confirmation number was **.. I paid in full with my credit card, and there was no mention of any extra deposit required at booking confirmation page. But when I arrived at the hotel, they asked for an extra $150 deposit, which I couldn’t pay because Priceline had already charged me the full amount.

Hey I'm at the hotel that I booked and they said my name is not in the system. Waiting here for hours. Thanks Priceline.... NEVER USE PRICELINE AGAIN IN MY LIFE.... When asked for a refund all you guys do is it's not refundable.... I love how you guys treat customers.

I slept in my car last night with my family because Priceline's "confirmed" reservation with Hilton was for a room that did not exist. I tried to get help from Priceline from 4pm when I tried to check in until 10pm (5 calls, no help) so with no other options we slept in the car. No one at Priceline cared, or tried to make it right. No one at Priceline has been able to refund my money. The hotel receptionist said this happened to over 30 people in the past week-- people coming with Priceline booking for rooms that had been blocked out & were not available.

The fact that I paid for a room that is considered a 2.5 star is completely wrong. This place shouldn't have any stars. I had to pay an extra $100 for incidentals. And who do I charge for smelling mold all night? Woke up sick. Did I complain. Not yet. I have to wait till I get my fee refunded. I'm in the hospitality business. I own a cleaning business and this place is uncalled for. Take it off your list.

Priceline is quick to take the money, but takes over 3 months to refund your money. Make sure you follow up on your refunds. Or you will not get a refund, they one to two business days but that's a lie

I booked a room through Priceline. The hotel cancel my reservation but gave me a receipt saying I checked out. Either my room was canceled or I checked out. It’s impossible for it to be both. I have proof I had to get another room and Priceline will not refund me. I had to find another room, after midnight for my family of three. We were very far from home. Very upset. Priceline has allowed a hotel to be discriminated against my family. Will be taking legal action.

A customer service representative made a mistake and claimed my flight arrived at Atlanta airport around seven to take a flight back home at 10 a.m. Getting ready to get on the plane, I scanned my phone, and a red light went out. I found out that my flight was canceled by Priceline's customer service. I was asked to call and talk to a representative, but when I did, they said I had canceled my flight, so I asked them to clarify. Why will I cancel my flight then get up and go to the airport so I have to book another flight? I was at Atlanta airport from seven in the morning till 530 that evening trying to catch a flight back home.

Worst customer service. Called as soon as I knew I would be delayed by flight and rental car. Was told via ticket that the hotel was contacted and should be good for late check in. Got to hotel and they gave my room away and said I was a no show. Now being told I cannot get a refund for a room that I never stepped foot in.

Priceline’s business practices are unacceptable. They make it extremely difficult to get your money back, even in clear cases where a refund should be issued. Their customer service is unhelpful and dismissive, and it feels like they intentionally make the process as frustrating as possible. I will never use this company again, and I strongly advise others to avoid them. This has been one of the worst customer service experiences I’ve ever had.

I'm very upset about a charge that you guys put in my American Express for $266.34 when I didn't rent the car on October 4. I need someone to call me and tell me that payment is cancelled. My name is Jose **.

I purchased a full travel package through the United Airlines website, which redirected me to Priceline (I did not know about it). The package was for 2 travelers, including one way-trip flights and hotel accommodation in Berlin for summer 2025. Everything seemed fine until I checked out of the hotel. To my shock, the hotel informed me that the reservation was made for only one adult, and I was forced to pay €199 extra. This included 4 breakfasts, city taxes, and additional occupancy fees—even though we only ate breakfast 3 times. I had no choice but to pay on the spot.

This company is a piece of shit. Can't talk to no one but foreigners you can't understand. Absolutely 0 customer service. But most of all, Priceline don't give rat's ass. These people are the epitome of terrible business.

I recently rented a car through Priceline with Easi Car Rental, and unfortunately, it was one of the worst rental experiences I’ve had. The customer service at Easi Car Rental was extremely poor, and I was charged unfairly for going out of the state of Nevada. The policy stated a $25 per day fee, yet I was charged for six full days, even though I only went out of state once.

Absolute garbage. I paid $346 and have a screenshot of it that I sent them. They charged me $421 and upon calling and speaking with their supervisor (the call was finally escalated) they dug their heels in and refused to refund me the difference between what I paid and what they charged (for no reason they could give me). They literally charged me $75 more than their website said and they would not only NOT give me an explanation but they refused to refund me the difference. As long as they treat people this way, I WILL NEVER AGAIN DO BUSINESS WITH THIS COMPANY. The only reason I went with them is because they were cheaper than the others but then after they charged me more than I agreed to pay, they ended up being more expensive. DISHONEST BUSINESS PRACTICES.

I attempted to make refundable round-trip reservations for two from Charleston, SC to Redmond, Oregon on Priceline's website, but the site kept changing one of our flights at checkout. I tried 3 times with the same result before calling Priceline and talking to an agent. The agent said he could make the reservation for me and I repeated several times that I wanted an upgrade to be able to choose our seats, and to get refundable tickets, and he assured me he would do that. I added a rental car to the reservation for a total of $1,787.48. I was subsequently diagnosed with a heart condition that required a change of plans. When I called Priceline to get a refund I was told my tickets were nonrefundable. I spoke with a supervisor, Jessa, who apologized, but didn't admit they had made a mistake, and wouldn't issue a refund for the flights.

Priceline is no help. It's a gimmick; they charge you fees for services and they won't help you. If you have a problem with the hotel, the hotel won't refund you because you booked through a third party.

If I could give a zero I would. I made a reservation on Sept. 29 at 8:03pm and cancelled it on Sept. 29 at 9:25pm. Priceline did not call Holiday Inn Express By IHG until the next day, so the hotel charged my card. After talking to the manager at Holiday Inn Express, she said it is on Priceline since they didn’t get in touch earlier, if Priceline got in touch at the time when I submitted the cancellation she would have approved the it. Priceline said since I requested it on the online chat (because I could not get through to a person) that is why they won’t refund my money. I wish I could get paid $143.96 for less than an hour and a half of work. I added pictures of the time stamps of the emails from Priceline when I made the reservation and when I cancelled .

If you want to be stranded at the airport with no help at all, then use Priceline. I had a rental car booked and confirmed months in advance. Got to the airport and the number for the rental car which Priceline sent me, they had no idea what I was talking about and had nothing available. Priceline basically said they couldn't reach the rental car company either and I was on my own, there was nothing they could do. I will never book through Priceline again.

Priceline is merciless to deal with. Their customer service is awful. Good luck getting to a human being to speak with. All I could get was a computer recording. I do not recommend their services at all.

I’m recommending people not use Priceline. They do not stand behind their customers. They allow these hotels to do whatever they want to do. This is twice that Priceline has left me hanging and did not stand behind me when the Hotels I’ve done wrong when I stayed in Sikeston. They messed up my reservation and got my reservations canceled and did not stand behind me. I recently just stayed in one of their hotels that I booked through their website. This hotel was deplorable bugs bedsheets were that bad And I just took pictures. I contacted Priceline and they’re not standing behind their customers. It is horrible that they let these Hotels get away with this and they don’t care.

I booked what was supposed to be 3 star hotel according to Priceline. After looking into hotel before arrival found it has been reported for bed bugs, unsafe conditions, etc. I am disabled with health issues. I was told no matter what my hotel sold was non-refundable. Priceline could do nothing for me. I told them they are selling Hotels at 3 star rating that are unsafe to customers. They need to take responsibility.

Once they have your money, they do not give a d*** about the customer. I contacted them and let them know everything that happened, including the fact that I have pictures and videos and they have done nothing to refund my money. Book, the hotel stay had multiple problems. Place was filthy, took hours to get them cleaned and had to stay there and tell the hotel how to clean it. The hotel basically lied to place and to their corporate company. And I was out the money for a p***, poor stay!

Priceline is a scam straight up. Please beware of their switch & bait. Book a trip to Las Vegas before booking the trip with them. I called the customer service line to ask if there were any additional fees like resort fees and the guy I spoke with name was John asked him for his customer ID number which he gave me. He said the only additional fees would be incidental. Ok get there and find out John lied so while I was at hotel and they were saying it was resort fees I asked to speak with a supervisor and they told me and the supervisor at the resort that for me to pay the resort fees and Priceline would reimburse me they told the supervisor at the resort when I check out when they give me the receipt to email it to them and they will refund my resort fees. Sent them the receipt. Called & called. No response. No refund. Be careful of Priceline. They are are definitely scam artist.

I booked a flight + hotel package with Priceline that looked like a great deal at first. Unfortunately, it turned into a very costly trap:

We’ve used Priceline in the past without incident. But recently they totally lost our trust. We had booked a flight through them with Air Canada. Because of the Air Canada strike we were told in writing by Priceline that we would get a refund. They even put in writing the amount of the refund but then only sent a fraction of it. I currently have an open dispute with my credit card company to recoup the balance. I don’t know if they are just incompetent, sleazy or both and frankly I don’t give a damn.

Priceline rips you off, I was at a hotel that was very unsafe. I felt threatened by hotel staff, We called Priceline where we booked and tried to resolve the issue. Priceline called the manager of the hotel where we were staying at while we sat in our room, they then called us back and said the hotel manager was a jerk and that we needed to check out and leave. So we did just that, we checked out. The front reception was very nice and understood why were were leaving early. We did everything Priceline told us to do. When we called Priceline about about the refund a couple days later. They informed us we were not getting a refund for an entire week because we left before talking to Priceline, what!

What a scam this company is. I tried to book a $1100 ticket and the transaction did not go through. To my surprise I later saw my statement and the airline had charged me. I did not receive confirmation from Priceline about the ticket so the airline marked me as a no show. I then called Priceline to refund the ticket, their representative confirmed that due to a glitch in their system the ticket went through on the airline's side but not on Priceline's side and we would be refunded the ticket. I recorded the conversation and they even called me and left me a voicemail at a later time telling me about the refund I will be receiving.

Very bad customer service and I will never ever to use this website to book my tickets again. If allowed, I will give them no stars. Unable to solve any issues when you call the customer service. Can do nothing between you and the airline, totally wasted my time.

Stay away from Priceline or you will be scammed. Name Sabrina she is the scammer number 1 in USA. Stay away or you going to be scammed and you going to remember me all your life. Stay away. So many companies up there. Do not go with these one.

I did not know I was on Priceline Partners website. I was on what looked like Best Western's website. There was no verbiage to tell I was not on BestWestern.com or that there is a $198.66 service charge.

We booked an express deal, king size hotel room with fridge and microwave for 1 night in Spokane. Arrived to the hotel they assigned (or who accepted the reservation) to be informed NONE of the rooms at this place had a king bed, the microwave is a single one in the lobby, and they do not have fridges in the rooms or accessible for guests. Everything Priceline promised - not there. Called priceline to be told: we don't verify what the hotels have or what they tell us, that's their responsibility before they accept the reservation. They said the resolutions team would call? NEVER HAPPENED, hotel wouldn't do anything (not that their staff cared at all). Total scam and false advertising. Never using them again!

I had the most worst experience trying to cancel a flight wirh Priceline in my entire life of travels. They sell you the moon and the stars when you're booking your trip. And the minute you attempt to utilize a service that they encourage to purchase, like trip protection insurance, you're denied at every angle. They have every deterrent in the book to reimburse you for emergencies or offer any form of credit.

I’ve been booking with Priceline for over 8 years and they have been going down with this partner BS. It’s too many hands in this and after your booking they come back late hours of the morning and charge you again. It’s been a week and I’m getting the run around on who fraudulent stole my money for a room and give you a hard time after they stolen your money.

I won't use Priceline again. I booked a motel through them, and as I printed out the confirmation email I realized I had the wrong date (by one day!), so I immediately contacted them to switch the date. When they didn't respond I tried going directly to the motel to ask them to change the date. Two days later when the motel replied the person said they wanted $50 to change it. This felt scammy. I had paid Priceline with a debit card and it went through. I immediately tried to straighten this out with the bank, who tried to reverse the charge, to no avail. They sent me a complaint form to fill out with a due date that expired while I was in Canada for two months. Again my bank tried to get a reprieve but they said no. You're better off booking directly to the motel/hotel if you can find them online--algorithms make it difficult. This no refund policy, for any reason, is not user friendly.

I recently booked a room through Priceline on September 24th. Upon booking this room for a very reasonable price and giving a itinerary number and a booking reservation number when I arrive in Perry Oklahoma I found out that the hotel no longer existed. It was torn down but yet Priceline still can confirm the booking and give me an itinerary number for a hotel that doesn't even exist anymore. I don't know how a company says that price line could even do such a thing and wasting my time. They wasting my effort. When I actually got to talk somebody on the phone my phone call was dropped twice meaning I never got to talk to anyone. That's poor business in my opinion. Not very good for your customer service.

I am having TVL Protect charges against my credit card without authorization. Please explain, please tell my and why this is happening, or I will have to cancel my purchase and cancel my credit card. Do you charge over and over for nothing? If so, this is criminal.

They are great, until something goes wrong. Then you are on your own. I would feel better if they told me that the problem was mine but telling me that you will investigate and call me back and never calling me back is mean.

Their app is glitchy and gets the drop off or pick up Point mixed up with billing. Do not use this company. I had to go through BBB for like 3 months and I still didn't get $225 back. When they screw you and take your money it's non-transferable. Non-modifiable. Non-refundable. Do not use this company at all. Go through Booking. Priceline is trash. I have my receipts.

This was a very expensive lesson that I've learned and moving forward if I find that any other reservation or vacation websites only allow you to talk to a robot I will go where I can actually talk to a human being. This country has gone to the dogs because people don't even have the dignity or the decency to have human beings that you can talk to

I booked a room for 1 night under the understanding that this was a Canadian company. The website says Priceline Canada but definitely it is not. They even sent me a confirmation email and gave me a total of $126. And still nothing stating that it was American. They charged my credit card $180 what a shock. There is 1 small message that they are in the states on the very bottom of a huge bunch of shit in the about us. We already dislike Americans, your doing a dam good job alienating us even more. Well guaranteed I will be letting everyone know about this. I really don't know how you sleep at night, knowing that you are ripping people off which includes senior people that have worked hard all their lives only to be ripped off like this. UNBELIEVABLE. WHAT GOES AROUND COMES AROUND.

Rented a car thru Priceline. Got to the rental place 15 min early and they didn’t have any car available. All Priceline would do is refund are money. Didn’t try and help us out with finding another rental car or hotel . So we were stranded at the airport at midnight. Had to pay out of pocket for a hotel room. So that said I will never is Priceline.

I booked a flight with Priceline. I bought the extra 30 dollar fee to cover any changes. Not only could I Not cancel the flight, I could not change the day. Will never go through them again. The hidden loopholes are ridiculous!

I paid Priceline and drove to the locations where nothing was set up. Got refused for the rental car and the hotel knew nothing. I call Priceline. They tell me they're not refunding any money so they got me for what I paid them plus all the extra cost for everything else.

Purchased plane tickets and car rental through Priceline, I got very sick the day of the trip and had to miss my flight. Tried to cancel trip through Priceline and was told I could not get any refund. I even bought the insurance through the insurance that they provide and I am out 1150. No refund. Would not recommend using this company at all.

After paying for my ticket and landing at my destination Priceline called Canadian north to ask for refund of the money. They claimed they never authorized the payment. Canadian north gave me an outstanding balance of over CAD3200 which I had to pay before ever using the airline. I called priceline and none of their agents was ready to talk to me. They kept transferring me from one agent to another. I paid the money and bought a flight. Beware of priceline!!!! I'm not giving up on the issue.

I'm writing to address an issue with a recent hotel booking with Priceline. I was charged more than the advertised price, with an additional "service fee" being added. This was not clearly communicated during the booking process, and I believe it was a hidden fee. I wouldn't recommend this company to anyone. I have found this experience to be very unsatisfactory due to these unexpected charges.

The Hotel I booked called to tell me their elevators were not working and if I stayed I would need to use the stairs. When I told them I could not do that and would like to cancel my reservation they told me it was booked through a "third party" and I would need to contact them. When I call Pricleline, they transfer me over to "Booking.com" to handle any disputes. Well, booking.com say I need to contact Priceline. It was not a lot of money, but to me it's more about principle...you either work with your customers or you do everything you can to just take their money. Spent hours on the phone trying to fight this. Sad, but I will tell all my friends that yes you can pick up cheap prices there, but if the ANYthing goes wrong...you lose and they somehow still make a living.

Worst company to make hotel reservations. I made a reservation, and they charged my account immediately. When I went to the hotel for my stay they said they didn't have any information for the reservation. After trying to resolve the issue with Priceline for an hour, I had to pay again because they were never able to fix the problem. Then they refused to make a reimbursement for the room I paid double. This company doesn't take responsibility for their mistakes. They're are quick to take your money, then they don't deliver their service. Stay away from this company.

I placed a reservation through Priceline for the 1st time and won't be using this site ever again. When placing the reservation I selected date and then number of people, etc, somehow through all the widows the dates reverted to the current date. When checking my email confirmation I noticed the wrong date of the reservation and called priceline, who told me to call the hotel directly, who stated they couldn't help me because it was booked through priceline and referred me back to priceline. After calling both the hotel and priceline, no one would allow for a change to the reservation stating it was within 24hrs the reservation was expected to start, even though the website stated cancelations were accepted without any penalties. I ultimately Paid for a room I never was able to use.

Biggest scam ever! I tried to book a car reservation on Priceline. They sent me to a third party site called "Turo" to "complete the booking". It said I had one hour to do this. I don't know or trust Turo so decided to let the booking lapse by not going there. BUT it turns out Priceline is CHARGING ME for the booking anyway! And they refuse to cancel the reservation for me. They send me to Turo. Turo says "Gee we have no record of this booking, you have to talk to Priceline." Priceline says "Sorry you have to talk to Turo". What a massive **!

I booked a Escalade from Priceline. When I arrived at the rental agency the told they don’t even have Escalades. They had nothing equivalent. They wanted to give me a Mini Van. I had to call over to find a Tahoe to fit Four Golf bags and luggage. It made for a very aggravating day.

On August 15, I purchased a car rental - Fox Rental? from Priceline to be picked up in Seattle, WA and dropped off in Portland, OR on the 22nd for $372.39. When we arrived at the Fox Rental at the airport they said they didn’t have a reservation because we could not drop off a car in Portland, OR because they did not have a rental place at that location. On numerous occasions I have tried to obtain my refund with no luck.

I booked a handicap accessible room with a roll in shower at the Comfort Inn in Wethersfield Ct through Priceline. Priceline confirmed my booking and sent me an email with a confirmation and trip id number. A few days later I called the hotel to confirm it was a handicap accessible rooom, they could not find a reservation. I called Priceline customer service, they forwarded me to another party that handles customer concerns. That group confirmed I had a reservation. I told them the hotel could not confirm it, they told me that the hotel confirmed it with them. I called the hotel back and after several phone calls, I was able to get someone to confirm I had a reservation, but would not confirm it was for a handicap accessible room with a roll in shower.

Do not book hotels or trip insurance through PRICELINE! They are terrible, and they are not responsible for anything. I had a reservation at the MOXY NY downtown. The hotel was terrible and we left right away to another hotel. The front desk lady said it was ok and they would charge for 1 night only. We got the whole bill for 3 nights. XChange, the insurance carrier, wiped their hands as did Priceline and Marriott. The experience was totally negative, and there was no way to take the charge down. book directly, always better and they do offer discounts.

Lied. Paid extra for worry free cancellation. Cancelled fifteen minutes after made reservation. Didn’t refund my money and basically said, "Oh well" but still took the extra 47.00 for free cancellation. I have always used Priceline but they practice deceitful behavior and do not stand behind what they offer. Lost a customer.

My experience with Priceline.com and Agoda.com was profoundly disappointing and financially damaging. I booked an upgraded family room on September 7th, 2025, in Rome, Italy, through Priceline.com, paying an extra $106 above the standard room rate for enhanced accommodations. Unbeknownst to me, Priceline outsourced the reservation to their sister company, Agoda.com, which incorrectly booked a standard room instead of the family room I paid for. Upon discovering this error, I contacted Agoda, only to be told it was Priceline’s responsibility and to deal with them directly.

What a joke!! Says you can cancel within two days of hotel reservation but then goes by East Coast time to cancel a West Coast reservation. I'll never use this company again. I'm sure there will be a lawsuit soon about their deceptive practices so I might recoup some of it.

Don’t ever go with this company to book your package. They are a joke. Flight was suppose to depart at 10:10 to find out our tickets got cancelled upon to board flight. No emails. No calls. Attempted to reach out saying it was cancelled. Sat at Detroit airport port from 8:30 am to 2:45 pm. Went from having a 10:10 departure to arrive at 12:30 in Salt Lake Utah. To a 2:45 pm to 8:25pm arrival. With no hotel because they messed up on that. The business closed and they booked it under the business that was closed. So had to pay out of pocket for a hotel for the two nights. Never again. I repeat don’t go with Priceline.

Booked a rental in Jax and got to the rental car place and they had no other cars available. Ok cool. Been over a month and still no refund over $400. Waiting on a email from the rental car place that they are never going to send. Terrible customer service just say they are going to send another email.

On May 2nd, I reported that the rental car had dangerously worn-out tires, which forced me to return and exchange the vehicle, causing me to waste half a day of my trip and experience significant stress and inconvenience. I requested a partial refund for this issue. While I was informed that a refund would be processed, I have still only received the message “Waiting for response from our partner,” and there has been no update or progress on this matter.

If I could rate them 0, I would! I went to Texas in April and paid for a hotel using Apple Pay and then when I got to the actual hotel, I was charged again due to their systems not working. I even spoke with the manager and he said the charge would drop off in a couple of days. It took until September for me to get my money back. I called and called and they told me their booking partner would get back to me. Nothing ever happened. I called the hotel and they said their booking partner charges would drop and they didn’t. I got charged through my credit card as well. I finally contacted the BBB and was asked to submit documentation and I was still not given my money back. It was until I forwarded the actual receipt from the hotel that I was then given back my money. It was such a horrible experience and horrible customer service!!

I have made booking search for a resort in Marrakech Morocco for myself, my wife and 2 kids, 6 & 8 and a deal came up from Priceline. I booked the trip and upon arrival was advised that the booking was only for 2 adults without the kids. I have contacted Priceline customer service which was difficult to get through and once connected was advised that I would be contacted within 30 minutes. I have waited for 2 hours in the lobby with 2 children and when I called back was advised that resolution is usually 3-5 business days while I’m stranded in a different country. I had to pay 2,000 dirhams approximately $310 CAD on top of what I paid for the initial booking. I have been back from the trip for 2 months and I’m still waiting.

If able would rate 0 stars. We booked through Priceline and got the reservation. Unfortunately we had to cancel and did so 2 weeks ago. Or so we thought. Got a thing on the phone confirming we would be arriving on the 14th. Called and was on hold for over 45 mins. Was told we could not do anything and we would have to cancel through the hotel. Called hotel who told us we could not cancel because we went through Priceline. NEVER again. We could not understand the man on the other side of the phone and it was a nightmare. We finally called the bank to stop the payment. This place is a joke which explains the bad reviews. Next time we will just call hotel and book directly.

I have booked my reservation approximately 13 times in the past 12 months. I am a Gold Elite member and today I was pleasantly shocked, surprised and disappointed when I could not check in online because I must first pay $59.00 for my carry on luggage when I was told it is included in the total cost. I spoke to Frontier Airlines agent who informed me they can do nothing. It's a third party reservation. I had no choice but to pay it. I then called Priceline and was hung up on by the customer service agent. The third time an agent told me, "We don’t do refund. We only make reservations." I will never book with them again. I have 3 more upcoming trips for this year and they will never make another dollar from me. I will never recommend them ever.

Priceline sold me an “Express Deal” in Navarre, FL — and then stuck me in a hotel two hours away. TWO HOURS. Who in their right mind books a Navarre hotel deal expecting to drive four hours round trip every day? When I confronted Priceline, they refused a refund and refused to provide the actual policy that supposedly allows them to dump customers in random locations. Nowhere on the website does it warn customers that an “Express Deal” could be HOURS away from the destination they searched. This is not a mistake — It’s deliberate misrepresentation and an unethical business practice designed to trap customers. Priceline hides behind vague fine print, takes your money, and then shrugs when you point out the scam.

Please never rent with UN or Priceline services.

Booked twice and they wouldn’t give me a refund on the 2nd booking after they said they would and the Hotel didn’t charge them for the room but still wouldn’t refund. Supervisor was suppose to call me back and still no one has called. Please don’t book with them. They’ll take your money and I’m considered a VIP customer which means nothing.

Booked a package deal. Flight room and rental car. I asked for a room beachfront. Upon arrival my motel was at the property across the street 1st floor view of the parking lot. Contacted Priceline. I refused to stay at the resort based on the fact that's not what I paid for. Didn't hear back from priceline until late the next day. I booked another property on my own. Priceline refuses to refund and of my money. So I'm out money for 2 resorts. Never again will I use priceline. I suggest you don't use them either.

I had a cancellation within the 24 hours of booking window (and a week before actual trip) but was not refunded. Car rental 130.00 initial charge, 26.00 refund… 330.00 airline ticket, 200.00 refund. Would advise never to use their services.

Priceline blocked my cancellation 2 hours after booking. Virtual assistant was useless, reps delayed 72 hours, then denied refund. Had to dispute via credit card. No records, no accountability. Avoid at all costs.

I booked a ticket with them for a December. When I put in the date it changed automatically to what seems to be a specific date for a promotion. Not realizing the date was wrong, I canceled the ticket. The airline give us our money back but Priceline still charge us. You cannot reach them to talk to someone and we cannot get our money back. The ticket was canceled in less than 1 hour. As a matter a fact less than 20 minutes. This is unfair and I will never use this site again.

When we arrived at a hotel and checked in the room had insect infestation. They had to send someone to spray the room. God knows what that spray was or how hurtful it was to our health. By the time this ordeal was over it was 3 o’clock in the morning. Needless to say we were exhausted that whole night and ultimately the next day because we had not slept and we really missed out on the activities we had booked for that day. When I asked the hotel management to refund me that one night only they said that because I had booked through Priceline, they could not refund me and Priceline would or should. I have dealt with Customer Service of Priceline for over a month and no one helps me. It’s very frustrating to pay $500 a night only to have a bug infested room. Do not book with Priceline.

Traveled all the way from Maryland. Thought I had a book room ride in Florida and would not give me a room without charging me way more. Been using Priceline for over 5 months money now I'm sleeping in my car.

TRAVELERS & BOOKING BEWARE! PRICELINE WILL SCAM YOU!! I'm sure my 7000th bad 1 star review won't make a difference but I feel like I need to vent my frustration with this company & the Hotel Indigo in Panama City, FL. Hotel Indigo had wonderful accommodations but when I called the hotel directly off of their Google Website number Hotel Indigo Marina, Panama City answered the call by their hotel name. Spoke to a nice southern gentleman and we talked about their local weather, etc and booked the hotel for 3 nights.

Priceline is a scam. Do not use them. You call them for a complaint about your experience with a hotel. They promised ocean view and we received a parking lot View and they say they will put a claim through and will hear back with them within 5 to 7 business days. Still waiting for response almost 2 months later and when you try to call or email with itinerary number they say they can’t find it. They are so misleading and untruthful.

Crooks that bait and switch to obtain the most money. Avoid the credit card website. Makes no sense. Barclays the bank associated either. The account has no customer service! Called multiple times for someone to explain charges.

Agent was very rude, didn't listen to my issue at all. Basically stated well not our problem, deal with it. Will never use this company ever again. Quote you one price but end up paying more. Not helpful at all.

**DO NOT USE THIS WEBSITE**. I was promised a refund after calling their customer service about a location issue and they never followed through with their promise. They are extremely unprofessional and looking to make a quick buck by using complicated contract terms that omit them from any liability. They will not follow through with anything they promise. STAY AWAY! YOU HAVE BEEN WARNED**.

I have significant issues including hidden fees. Unexpected surcharges, and non-refundable bookings. I’m frustrated with Priceline's customer service, experiencing difficulty getting help with problems such as my hotel was booked for 7 days when I only wanted 4 days. This is a "bait and switch" tactic and a general lack of respect for me and my family. They don’t even care about me and my frustrations. This is the worse experience I have ever had. I’m 3 hours into trying to get this resolved. Save yourself, don’t be a fool. I know better but I forgot to look at their ratings first. Now I know why they have a 1 star rating.

I did took their offer for a $1000 credit card transfer 0 interest for 18 months. The money never got transferred. They blame it on an incorrect transfer to an account that did not belong to me. Told me they will reverse it and ask me for my valid credit card. They did nothing with my valid number as they retracted from what they offer. I got my $1000 back but this is just a bunch of scammers. DO NOT DO BUSINESS WITH THEM. I was lucky that I fight with for my money back. No lucky with them giving me evidence that they took my other card information.

Do not use Priceline or York car rental company ever! Offsite rental- which would be fine except plan on waiting an hour- and plan on blatant lies when you call them out on it! In Orlando- ridiculously high fees and ready- a 2500 dollar security deposit if you use your own insurance! Trust me the location in Orlando is shady and unsafe- you would never want to put a security deposit like that down! With all certainty they will rip you off! Priceline should not be using this company- shame on them and me- won’t use Priceline ever again!

I would recommend that anyone buying anything over Priceline think twice. Although their web page says, "Book a car with free cancellation for flexibility" in reality they do not allow cancellations or schedule changes. I rented a car for a trip I was planning 3 months in advance. Priceline took my $700. But 2 weeks before the trip I had an event which caused me to not be able to make the trip. Priceline would not refund any portion of my payment nor allow me to reschedule the rental for a later date. They claim that "Express Deal rental cars are non-refundable..." But nowhere during the setup for the rental did they indicate that I could make no changes.

Updated on 11/08/2025: When I contacted the OtoQ Car Rental customer service number a week before my deposit was to be returned to make sure they didn't forget, I was only able to speak to a "chat" representative. Through the "chat", I was reminded I would not receive my deposit for 30 days from my car drop-off date, and was told that would be on October 2nd. On October 2nd, I did not receive my refund so I contacted the "chat" again. I was then told it is automated and give them 48 hours to figure out why it was not returned. Angry, I told them "No, return my money, as you are now in violation of your own contract."

Priceline is the worst. They will let you pay through your virtual card, but at the reception when you go to pick up the car, the rental company will cancel your booking, give you a 100% refund (except for the insurance you bought through Priceline), and let you book another one on the spot. Now, this may seem okay and normal, but booking through the rental company directly on the spot is expensive. So, this negligence from Priceline will cost you so much; you'll need to pay much more... And then when you go to them for a refund of your insurance (the rest is refunded by the rental company only on the spot), they'll tell you 72 hours have passed. It's sadly one of their policies that is mostly hidden, and now they cannot return your insurance money. So, I lost my $30 because of them.

Was charged twice for a rental car in Puerto Rico. I get there and it was a rent a wreck joint...I had no choice to rent a car from there. Ended up having to change a tire that went flat. Went back to exchange the car and got charged again. Now I am paying 500 for junk. Please don't trust this company. Awful.

I never used Priceline before and will never use them again. I booked a hotel and ended up cancelling. Called Priceline for a refund. They couldn’t get ahold of hotel. Kept telling me they would call. I don’t think they ever called but they were not writing any notes and I kept calling and re-explaining the issue. They confirmed they couldn’t find my reservation because I cancelled but it still charged me. The customer service gets 0 stars. No empathy. No care in the world. Don’t use Priceline. They will not write any notes. You're wasting your breath with this company needs to be shut down. There are better websites to use.

My wife had a medical emergency and ambulance brought her to the hospital. I tried cancelling my airline and car rental and they could not refund my money even though I bought the trip insurance which they said was a third party and I would have to call them. I paid and booked at Priceline. How would I know it's a 3rd party insurance when I paid them on their site. Stay away from these guys, no sympathy or help. They didn't have a problem taking my money but no returns even when you buy their insurance.