Priceline Reviews

Priceline does nothing but rip their customers off. I paid $120.00 to book my reservation in which I went to go pick it up and they finally tell me at counter that I need another $400 for deposit. I didn't have the $400 let alone the $120.00 that they made me think was the deposit. I never got my $120 back because apparently they do not do refunds if you cannot afford their deposit. I'm going to be writing a bad review on the Better Business Bureau and I have just hired an awesome lawyer so I can take Priceline to the cleaners!

I’ve been lied to for two in a half month about them claiming they refunded me. I finally got the check. Went to cash it and the teller said she can’t cash it because they don’t use the money in the account and it’s way over negative. I called in and they had me on hold for hours after I told them the issue. I have yet to be paid.

They list hotels where you appear to have a refundable reservation but then you cancel and guess what no refund or only half refund even though you canceled a week before the trip. Why do they write the word refundable when it is really not and you lose half your money even though you cancel a week ahead of time.

DON’T! That would be my advice. I arrived to Tampa, alone, at night, on my way to a friend in need, to find my so called, BUNDLE, rent a car was not even at the airport. I had to shuttle a mile to get them. Was met with 500 deposit if i took their ins which was another 175 plus 19 a day for tolls and i never even used the car except to drive to friend house and back, or 1000 deposit to use my ins, but lo and behold they do not do business with Progressive so that won't work. SCAM!!! And, the couple in front of me, same surprise, then upon return all the people arriving had the same issues. This is a joke!!!

Priceline needs to be investigated. I have been trying to get a flight scheduled for an ill relative. After spending approximately $6000CAD. I don't have flights booked, this has been going on since November 2025. For each time they create a story and make scenarios and request more fees. I find this to be deliberate and fraudulent . I have spoken to Agents Miara, Red, Laura and two others I don't remember their names. Right now I have exhausted all means to sort this and moving ahead legally to get compensation.

I book a flight ticket for my husband coming from Columbus Ohio to California for 330 dlls and it looks everything was fine. I was waiting for a confirmation and the info also my husband was at the airport ready to board. I just send him a text I got from Priceline and he show it to the attendant and they told him that the link it was broken (false) so he miss the flight I contact customer service and they told me that it’s not refund because he do not shows so now I have to paid those 300 for a service a never received, do not use Priceline people. They taking your money away (stolen) the lady at customer service said, "We respect your decision to not make business with us." 🤔 Yeah right after they took your money away. It’s already gone 😡🤬. Really bad service and company.

I purchased a room online and thought I was paying for an upgraded room. Once at the hotel, I realized I was given a standard room. I was charged the upgraded price. When I checked out, I spoke with the front desk and they told me to speak with Priceline, but I should have only been charged $113. I was charged $142. The standard rate is $113 so I called Priceline to let them know I didn’t get the upgrade and I would like the difference refunded. They refused saying they only show a standard room. I said your standard room was $100, the upgrade was $130. I was charged for the upgrade. They responded saying no I chose the $130 rate as a standard room. I said how does that make sense? Why would I scan room options and choose to pay $30 more for a standard room. It’s not logical. Priceline refuses to believe there could be any error on their end. I also have the receipt from the hotel saying my total should have been 113.85.

Booked a car through Priceline. I realize it was a non-refundable transaction but there should be room for vendor negligence. Long story, booked a car, went to pick it up ROUTES @ Tampa Internatl. Airport, vendor attempted to upcharge fees! Turning my $131 transaction to over $700. I declined with a few choice words after arguing back and forth with ROUTES agent. I went back to airport and rented directly with another car rental company.

I have never been so outdone with a company. We recently rented a hotel room but on arrival it was nothing short of the Bates motel. The door adjacent to ours was beaten in where it was unstable, there were marks on the wall that could have been blood but we weren't sure. One of the elevators were down and the other had to be turned off and on to start because it was hot. On top of all of that we felt unsafe. So, it unnerving to hear where they refunded several folks that didn't have the complaints that we had. Never again will I use this service.

The xcover travel insurance company partnered with Priceline refused to issue a full refund even after Priceline refunded in full the travel airfare portion. The xcover company refused to refund the travel insurance fee portion. We contacted Priceline and they simply confirmed nothing could be done. Stay away from Priceline and their affiliates.

I arrears to PayPal because of this garbage company. Seems the PLAN to rent a car, room, etc IS their service. Not the complete follow thru. They know damn well they are cheating people giving them a reasonable rate while also quite sure that plan will not be honored by the partnering company, in my case Hertz. Was literally scoffed at for thinking it was that easy and I quote "you rented it (the car) online today. They don't know we do or don't have cars available!" Really? Really.

Never ever buy from Priceline. You Willy honk you got deal and cheaper flights but once you have problem they won’t help you. These ** people suck at their work. I just don’t understand why would they have customer service from different countries. They suck and they suck at the core. I was their loyal customer for more than 10 years. Not until last year I got problem with them. They literally ate up my money when I had to cancel flight. They literally ate the money and asked the airline to credit me for the cancelled flight. Not even refund. And that too was for only one flight and not the 2nd one. They didn’t even send reminder to cancel the 2nd flight.

I book a flight. For 1/7/2026 they changed my flight 1/14/2026 I cancel immediately your ask for a refund the same-day I pay for this flight. I got the run around for 2 hours about my refund. Now it's the next day no refund as promised. Also Priceline try to say it was United airline Holding on to my refund. Come find out United airline said to me they have nothing to do with third party booking, it's all Priceline. Still don't have my refund. I would never book with Priceline.

I am extremely upset with Priceline. Their service has been consistently bad and unreliable. You book a car at a confirmed price, arrive at the rental location, and suddenly there is no car available - unless you pay extra for a different one. Their customer service is outsourced and completely ineffective. I got nowhere trying to resolve my issues. It felt worse than dealing with an automated system. There is no real accountability or meaningful help.

I booked a last minute hotel room with Priceline at the Quality Inn & Suites in Orangeburg SC. When I got there the man told me that I needed to pay him100.00 in cash & when I check out I would get it back asap but if I pay with card it would take a lil time. First of all this is new to me about the 100 deposit after I’ve already paid the 52.00 for 1 night well then 52.00 I lost to the hotel that I never once checked into because I did not agree & I did not have 100 cash on me. Neither did I have 100 to spare. They took my 52.00 quicker than my eye can blink.

Ok I don’t complain much. I am more than aware people mess up and I can take apologies however this night was so awful and there is no explanation for it. I booked the edgewater hotel in downtown Seattle for New Year’s Eve night in JULY. I paid the full $550.75, bought insurance. I called a week before and got a confirmation number. We pull up on New Year’s Eve with it packed. I’m in curlers and a long gown. My husband has a black suit. We had dinner reservations in an hour and we needed our room to check in and carry on with the exciting evening.

I purchased a rental car on Thrifty and went to pick it up at Portland Airport. I spent 30 minutes in line with only the current customer in front of me, because the lady at the counter was yapping and making small talk with her customer. Then I found out that because I do not have a credit card, only a debit card, and a return flight since I live locally, I could not rent the car which was already paid for on Priceline. I came back into line to ask the question if it was already paid for why I couldn’t rent the car and I was told if I did not have a return flight they would not rent the car to me. I waited an additional 45 minutes to ask that one question! An hour and 15 minutes wasted waiting on 2 freaking customers!

DON'T EVER GO THROUGH PRICELINE...purchased a bundle through Priceline first time, Delta airlines canceled my flight! Priceline were good to refund half of my bundle but one hotel and my air flight who gave the permission to allow the cancellation can't get my money back. Have been sitting. I've waiting for almost about over 20 calls, they are very kind people but I hear the same thing. All I can say is keep your documentation. I'm opening up a fraud case against their ass tomorrow.

0 stars, wasn’t able to modify booking. Customer service terrible as well as hangs up on customer. Will never book again, do not recommend. We sat at the car rental place for 6 hours trying to get this resolved. Unable to modify online as well.

We booked a New Year's trip to Las Vegas with Priceline. We got our confirmation for our booking and if we had not called to book our car at the hotel, we would’ve never known that they never booked our reservation for the hotel. We would have shown up and had no room on New Year’s Eve. After the hotel told us they had no reservation for us. We sent all of our confirmation from Priceline. The hotel said, "We still do not have a reservation for you. We can’t find it anywhere." So I called Priceline who found our trip then they had to call their third-party who apparently books for them.

We travel with our dog, so we look for pet friendly hotels. Priceline said Holiday Inn in East Peoria was pet friendly. Arrive at the hotel, find out they don't allow pets and it's too late to request a refund. Being a holiday weekend, almost every other hotel was booked solid. We booked 2 rooms, both with pets, only ended up using one room. The other sat empty and never used. Not even the key card in the lock.

Too many strict rules that are beyond your control, unreliable sources of service, and don't expect refunds with a third party corruption, flight delayed, medical emergency, and hidden fee from their advertisers. Too many shady businesses involved in this company because they don't monitor or understand their clients need. Don't expect quality or quick resolution.

First of all Priceline, does not have the lowest prices. Second of all, their "Best Price Guarantee" is a scam. When you find a lower price within 24 hours of booking, then they will let you know that the airline you booked with does not participate in Priceline's "Best Price Guarantee". This is after your credit card has been charged the higher price by Priceline with no mention that the airline tickets you are purchasing do not qualify for "Best Price Guarantee". The fact that they do not inform you at Point Of Sale that your airline tickets do not qualify for "Best Price Guarantee" is a deceptive business practice and should be in violation of consumer protection laws.

We booked a hotel which was fully refundable. We received only half money so far and was told the case was escalated. We called several times but no update. It appears like this Priceline's cheap way to keep money with them - frustrate customers and make them finally give up.

Hi. I booked the travel package of flights and resort stay for 2 adults and 2 children and Kaur the amount in full, however after my booking was confirmed on Priceline, I received a confirmation email stating that the hotel reservation is for 2 adults and I will have to pay extra for the 2 children. I called the travel agency to clarify this and I was informed that the price I paid should include the party of 4 I paid for, however they escalated the case to their operations manager who got back to me after 10 days just to inform that I will have to pay extra for the children.

Worst company ever, we made a reservation on December 5th 2025, but only had till December 4th 2025 to make a cancelation, how is that even a thing? No kidding, this was nothing but a joke, things happen, even the airline did a refunded, but they didn't because we didn't trust to cancel a day prior of making the reservation.

Priceline is not a booking place you wanna book with. They took months to process refund but no problem reminding you what's not refundable, will give you the run around about the refund about needing this and that when they have it all in their system. They're others that are more reliable booking sites. Worsted experience I had with a booking site..... Never again. Priceline gets 1 star and I'm being nice

At first Priceline seemed ok, but I am not using them anymore because it doesn't honor your hard work of booking "trips" and trying to elevate your VIP Status because your points doesn't roll over to the next year. So every year they make you start over forcing you to spend more money all over again, when the hotel properties have a point system that doesn't expire annually, so after finding this out and wasting time and money, I will cut my losses and STOP using Priceline. After being a loyal customer since 2014.. I'm done.

I have booked through online travel companies before, and anytime there has been an issue, that online travel agent has helped. This was not the case when I booked and prepaid for a rental car at Hertz through Priceline and was left stranded in the middle of the night because they ran out of cars. When I called Priceline directly, the automated system kept redirecting me back to Hertz, where their automated service kept redirecting me back to customer service and the place that I booked the car through, Priceline.

Terrible customer service. I booked my rental and at the time of pick up Dollar told me they didn’t have it. I haven’t received any notification by no one of the parties, Priceline nor Dollar, that my reservation was canceled. Called Priceline customer service and they basically told me that they couldn’t do anything repeating over and over “I am sorry Madam. I understand and I can help you. You won’t be charged for the rental." That's it. How can you help me? Not being charge is not providing a service of which you are negligent.

I made a reservation for four hotel rooms costing $1400. I got the email confirmation and realized I had the wrong date. I called within 5 minutes of the reservation. and they said there was nothing they could do. $1400 dollars down the drain because they couldn’t acknowledge that a simple mistake couldn’t be remedied within 5 minutes of the reservation. Very sad and disappointed.

I needed to cancel a flight within the 24 hours allowed by law. I made clear I needed to cancel both portions of a roundtrip flight, and verified via the chatbot "Penny" that both portions of the trip had been cancelled. Their website showed no upcoming trips. Only part of the money was refunded, and the customer service representative had been unable to "find" the chatbot acknowledgement that both segments had been cancelled. This despite that all calls are supposedly recorded for quality control. This company is a rip off, and should be avoided.

Booked one night stay through Priceline. Made an error on the date of the stay by one day and immediately went to fix it. Reservation was still 25 days out. They are refusing to modify even though the hotel said it was fine! We opened a CC dispute. Priceline is just a money grab. Go directly through the hotel!

Rented a car through Priceline in Puerta Vallarta. Price was very good but when we arrived the rental firm advised that they couldn't rent for that price. Rented another car at a higher rate and contacted Priceline numerous times while we were in Mexico. They kept stringing me along every time with mention that they would look into the matter. They were basically stringing me along until they advised that since I hadn't actually rented the car that there was nothing they could do. Every call the "customer service rep" appeared to be reading from a script. Talked to supervisor with the same result. I contemplated taking small claims action but my time is more valuable than the amount I would recover. DO NOT RENT A VEHICLE THROUGH THEM OR ANY OTHER SERVICE AS THEY DO NOT CARE ABOUT THEIR CUSTOMERS.

Very disappointing experience with Priceline’s Express Deal. I was shown specific hotel options and based my booking decision on those details. After completing the payment, I was assigned a completely different hotel that was not listed, significantly worse in location and value than what was implied before booking. Customer service was unhelpful and refused to offer a fair solution. This felt misleading and like a classic bait-and-switch. I would not recommend using Express Deals and will avoid Priceline in the future.

Priceline is a scam. They are scumbags. My mom reserved a hotel and couldn’t go because of health reasons. No refund yet. They stole over 400 dollars from an 80 year old lady. Wish I could punch them in the nose.

Their reservation did not come up. My husband was charged an extra night, so I was charged. Double for the same day, stay. The hotel did not want the refund and it and Priceline. Did not want the refund there? And so I basically had to eat the entire expense for both nights. When I only used one. The hotel tried to say that they helped, but we were never going to be used that extra night, and even if we were able to use it, they wanted to set up a consecutive night. But we had reservations for a different place to go to in Orlando. So we were not going to be able to use that location ever again anyway. The Econolodge has always been a pretty rundown nasty time of place. But this one was especially bad bad attitude. Nasty people and nasty location. Anyway, the blaze was disgusting. I don't even think they changed the sheets.

60 days later from first review. Priceline customer service employees are liars, Priceline as a whole are liars. DON'T USE PRICELINE. THEY WILL RUIN YOUR TRIP!!! They do not stand by their so called warranty or guarantee. It’s all a lie. I spent 259.36 more on a rental car because Priceline messed up the reservation. They said a refund for it would be sent within 10 business days. I have not received anything from Priceline. So they are liars. They tell you what you want to hear to get you off the phone. Beware people. You will get screw and or your trip will be ruined.

I had disappointing experience with Priceline. I booked a hotel through their website for $54.97 and nowhere during the booking process was I informed that the hotel would charge an additional $110 upon arrival. This extra fee was not disclosed on Priceline's website, which I believe it's false advertisement. When I contacted Priceline to request a refund due to this undisclosed charge they refuse to refund my money. I feel misled and disappointed by their lack of transparency And customer service. Customers deserve to know the full cost up front before booking. I will think twice before using Priceline again.

I have submitted a rating of 1 because there is no option lower than that. Booking through Priceline was an awful experience and not something I would recommend. I made the mistake of paying at the time of booking. Later tried to change a driver on one of the vehicles in our group. Priceline said changes had to be made through rental car company. Rental car company said Priceline would not allow them to make that change. Unbelievable!

Being permanently Disabled I booked a trip to Los Angeles Family member dying of Cancer. Stayed at nice hotel the Sonesta by the airport. Thought I had purchased a great deal with Priceline which included car. Unfortunately for me this was not the case. When I arrived at car rental place it was the most rundown office with no chairs for you to sit on. Completely rundown in a area of Los Angeles you do not feel safe. Car was extremely cheap on Priceline but at counter if you want to use your personal insurance they want $1,000 DOLLAR DEPOSIT. If you buy their basic insurance $35.00 dollars a day $500.00 dollar deposit. When you see this place you are not giving this place any kind of Deposit so 3rd option you pay for their Full coverage at $ 55.00 dollars a day. You only have to pay $1.00 dollar deposit!!!!

Went online. Reserved a car. Showed up bags packed going to see my dying niece. When I arrived with my reservation number in hand, one guy sleeping at the counter and the other told me we have no cars. Now I sit with no transportation. I called Priceline and did absolutely nothing. They can't find me a car and it will take 3 to 5 business days to get money back. Now after 2.5 hrs on the phone I realize I have no car and no money to even rent a car from another rent a car agency because I have to wait until my refund comes back! That is a shitty way to run a company! No help trying to resolve my situation when I invested my money and trust in this company. I will not use the app or their services again. Here I sit handicapped, no car, niece in hospital with cancer and no way to get to her or even my own home. I spent all my money on the rental that never existed.

I booked a ticket through Priceline and selected the Canadian flag at the top of the site, expecting prices in CAD. At no point during the booking process was the currency shown next to the amounts. Only at the very end, in small print, did I discover the charge was in USD. This is misleading and not standard practice compared to other booking sites that clearly display currency beside the price. When I tried to cancel, the airline refused because the booking was through Priceline, and Priceline support struggled to help. Customers deserve transparency — currency should be shown clearly next to every amount.

Made a booking, realized it was the wrong hotel, within minutes, called to change or cancel, and I was hit with a $385 fee. Mind you, it was literally 5 min from the time I made the reservation. When you call, they keep saying they will call you back and never do.

The prices are too good to be true. I went and got a rental car from America Car Rental through Priceline. Originally Priceline charged me $75 for 3 days which I was ok with. Once I got to American Car Rental, I was charged an extra $115 in fees! If I would have know this I wouldn’t have used this company through Priceline. The online price is false advertisement! Customer service pretended to help me but I was tired of the runaround. I’ll never use Priceline again.

I recently booked a car rental for a visit to my ailing mother in Las Vegas. Due to the government shutdown and lack of air traffic controllers, my flight was cancelled 3 hours before my flight. My air and hotel was refunded but not one cent from Priceline! $160. Communication to customer service was strictly AI and they would not give me even a partial refund. I will never use Priceline and will tell my friends and family about my bad experience!

I had to move my departing flight up a day able to attend my dad’s military burial. I used the AP and their online assistant to do this. Received confirmation that change was made and I paid price difference. The return flight was supposed to remain the same. I was not aware that they cancelled it until a day before my departure. Spent at least 2 hours on phone. The supervisor was rude, uncaring and said they were not responsible because it was through their AP! Basically hung up on me and transferred me to booking to book another flight at current price. I used another site. I would never book again through them.

Priceline overcharged! Be careful! Also agents are rude and hang over on you. Although I am a VIP gold customer they charged me more than they promised. The agents do not solve problem only transfer you to a different agent and you have to start over telling your problem over again and again.

I have been dealing with an issue for weeks. I booked through them on October 24th. Due to a private issue, I had to cancel. I saved the screenshot through their customer service promising a full refund. Fast forward a few weeks, still no refund. Finally got through to someone, they somehow helped me. They only gave me $570 of my $862. They still owe me $292. I have been given the run around now every time I call. They continually hang up on me. Yes I'm upset. I recently had surgery and am in great need of that money. I have never had this experience using any other site. I have no idea where to turn as they send your calls to another call center every time you call. It's beyond frustrating.

Very poor about refunds for hotel conditions. No hot water in the hotel that night when I checked in. Cancelled on the spot, but PL refused a refund. Typical. I fired them, and so should any of you, considering PL for any trips.

Canceled my reservation at least 5 times in the window I was allowed to cancel. Three times via the automated system, never getting a follow-up email. Twice, I actually spoke with a person. I have never received any refund. Disbursed via credit card, and I was told I never canceled, so they would not refund my money. Filed a complaint with the Better Business Bureau, and they never responded to that. This company basically steals your money.

I got double charged for baggage. A simple fix. Priceline app help sent me to airlines. Airlines sent me back to Priceline. Called Priceline. Waited an hour on phone "customer support." No one ever picked up.

Booked a room in October for a February stay. Paid extra to be able to cancel. Needed to cancel in December. Hotel cannot cancel since I went through Priceline. Priceline says they have no record of me on file. Even though they charged my credit card. Have filed complaint with credit card and FTC.

Made a booking five days ago for my parents. For hotel, stay arrived after a long flight. Waited 42 hours while they tried to look for reservation. No reservation was found. After being on hold forever with Priceline customer service. They tell me that the hotel is overbooked. And that it was overbooked five days ago. How is that possible that it would allow me to make a reservation. And they took my money right away with no problem, then told me there was nothing else they could do left. My parents who were seniors high and dry with nowhere to stay. They had to be shuttled back to the airport to sleep there absolutely unprofessional unreliable. Will never use them again. They are deceiving and scamming customers.

Priceline is a complete scam. I booked a hotel with them and have been back and forth multiple times since then. They lied, saying it would be escalated for a refund because the hotel wasn't even the same as the one in the photos. Then, today, they are telling me nothing has been done. This is literally the worst experience I've ever had and wouldn't recommend them to my worst enemy. I'm basically screwed out of my money

Unacceptable. I WILL NEVER USE PRICELINE AGAIN. DON'T USE! I've been a platinum member and I'm done with this service. Please use a different website. They took my money and didn't refunded it. Bullshit. I've spent a lot of money over the years. Now I will be going to a different website. HORRIBLE.

I used Priceline for the first and last time. I booked an almost $400 round trip flight with plans to surprise my son and fly in for the day for his 40th birthday. Sadly and suddenly, my mom passed away and her viewing and funeral were the day I was to fly back, so of course I called priceline and canceled the flight. I was told I had 30 days to submit death certificate and get a refund. I submitted it immediately on my return home 1 week later. United Airlines declined the refund saying it was a non refundable ticket. Called priceline customer service. Was told by an agent he had escalated it, was approving a refund which would process within 24 hours and I could expect it within a week in my account. Then I received 8 decline notices from United again. I called to see what was going on and was told again United declined. I explained the customer service agent said he approved the refund and got nowhere. I won't use United nor priceline ever again.

I have used Priceline many times with satisfaction until yesterday. I reserved a rental car and decided to use suppliers choice to save a couple bucks (not much) because I am ok driving most cars. When picking it up I was told that I was getting an electric car. That was never stated unless it was in fine print no one ever reads. Being from out of town I have no idea about charging station availability or anything about electric vehicles. I had to pay considerably more to switch to a different car. Total scam ripoff!!! The only reason I gave one star is because the woman at the Budget counter was helpful.

Made flight and hotel reservations through Priceline for a week in Hawaii. Flight was nonrefundable but hotel could be canceled within 24 hours of arrival. Two days before we were to leave we heard some horror stories about the hotel. We called and canceled and made reservations at a different hotel. We were assured that we would receive our money back. However' 2 weeks went by without a word. We called and it was to be looked into. We then received an email saying we didn't qualify for a refund....no explanation! I replied and asked for an explanation. This was over a month ago and still nothing. I will never use or recommend Priceline again.

I purchased a flight with Priceline and I purchased insurance which I seldom use but had to in a medical emergency. Priceline never submitted the insurance to the third-party company. It was a scam and now I’m out the price even though I have a receipt showing I paid for the insurance. They charged me for insurance and did not register me with their third-party insurer.

Terrible customer service! I got lied to when changing flight plans and was overcharged. They refused to refund and states can only have flight credit. Will not let me talk to a supervisor or offer any solutions.

This was my first and my last time using Priceline. I used them to book my stay in Pigeon Forge. The hotel room was not fit for a rat to sleep in; it was eaten up with roaches and bedbugs. Had a dirty wash rag on the sink, you could see outside of the room through the wall. I left, called, trying to get my money back and for three weeks, they have been giving me the biggest runaround on getting my money back. The worst customer service experience I’ve had between the hotel and Priceline, makes me want to stay home and not go on trips with my family. It’s a shame that they take your money off your credit card in seconds but can’t put it back on. I had to pay for another hotel for the same amount of time around holidays. This is ridiculous. I will never use Priceline ever again. I will stay with Booking.com. Please save your money and your family the time and use Booking.com. Had to give a one-star just to leave the review.

Do not use Priceline, or their affiliates. I made a reservation accidentally (I meant to hit back button instead of book on my iPhone) and called to try and reverse this immediately. To be clear, I was split on a trip and was unsure and did not want to spend 1500 at the moment and was debating on a separate hotel. I called and they said for them to "try" and request a refund, I would have to cancel the trip. They were unwilling/unable to check to see if they could get a refund without me first accepting a cancellation. Based on the operator, it seemed like these situations have happened and there have been resolved in the past, so I accepted the cancellation. Fast forward a few hours, and they informed me that it was indeed not refundable, and now I am out of the reservation. I would highly advise anyone to not work with Priceline but more customer-focused company.

I booked a car rental through Priceline and said that the car was on the premises of the airport. When I got there, the car was not on the premises of the airport. Is with the company called NU Car Rental. I had no choice but to take the shuttle to the car rental facility. When I got there it wasn’t the same company. It was called SOLID Car Rental instead of NU Car Rental as I booked on Priceline. I also purchased insurance with car rental. I never paid for the car rental itself, but I did pay for insurance And Priceline refused to refund me the $52 insurance even though I never used it and I never rented the car that was not on the airport premises and was not the same name as was booked on Priceline.

I booked a flight and a destination hotel through Priceline. The scheduled SouthWest flight 2246 was supposed to depart at 10:40 on 11/29/2025 -- it did not due to some type of mechanical/electrical issue. Everyone had to unboard the plane and be redirected to other flights. Even though this was all legitimately documented, Priceline associates and the companies it is tied to, refused to refund me for the airfare, and the hotel that I could not get to because of the SouthWest plane breaking down -- I went around in circles with Priceline agents until I just became mentally exhausted and gave up -- I will never use nor recommend Priceline to anyone -- imagine recommending a company like this to friends or family, and then what happened to me, happens to them. Deal directly with the entity that provides the service; don't use a 3rd-party such as Priceline.

I had a severely disappointing and unprofessional experience with Priceline. I have been a loyal customer and even held their Visa card, yet they provided the worst service I have ever dealt with. My 75-year-old mother had surgery on both eyes just nine days before our scheduled flight, and she was medically unable to travel. I immediately contacted Priceline to request a reschedule or refund based on her condition.

Had prepaid for rental car in Cincinnati over Thanksgiving weekend. When we were arrived at Dollar Car Rental we’re informed that no cars were available. After 3 Ubers and close to 150 bucks we made it. Priceline gave us rental fee back with only 10 percent off next purchase. That will never happen.

My husband and I incurred a loss on our hotel booking with Priceline. We received a confirmation number from Priceline, reached the hotel - turns out the reservation never actually reached the hotel and they couldn’t accommodate us. It was Priceline’s fault. Had to spend an hour with the Priceline customer service but they couldn’t resolve our issue. Instead refunded us less money and we ended up paying more to get a new reservation. Never again.

I reserved a room for my wife so she could go to a college football game with my daughter. Normally, I would choose a Hilton or Marriott property and book straight through them. Joe **, they were booked for the big game. I used Priceline and the Quality Inn was suggested. I made the reservation and the hotel was horrific. The door to the room would not lock, only one light worked in the room and it had exposed wires. The room and the bathroom was filthy. I told my wife to leave immediately and return the key. Of course, they refused to refund our money. I called Priceline since they had recommended the hotel. I was informed it is not their responsibility to validate the information or the pictures from their website. Nor could they force a hotel to provide a refund. I will never use Priceline again.

So I am in a battle, as of right now. It is November 24, 2025. @4:35pm. Our reservation was for the 21st -23rd. We made it in town before Check-in on the 21st. So we did an early Check-in to get ready for the funeral. This is the short version. So, to our surprise the hotel was horrific. I immediately notified the front desk. The person at the front desk gave us another room that we went on a hunt for.... which didn't exist (weird). She said she would give us our refund, but we had to contact Priceline.

Over a week with customer service sending them emails from the hotel that I booked with and the pictures of the cockroach on my pillow they still won't refund me anything from my stay. After speaking to the hotel the offer they give me via email they won't since I give them a one star review. 200 for a roach on my pillow is horrible on both parts.

I will never use Priceline again. I used the to book online at Wingate Hotel, Waldorf, Maryland. This place is a dump. The hotel I booked turned out to be disgusting. The sheets were dirty, the bathroom shower and tiles were broken, the shades had holes cut into them. When asked for a different room, there were roaches running in the floor. I had to pay to move to the Hilton. I took pictures of all of these thing and asked for my money back. The hotel said Priceline would refund me. When I contacted them they stated there were no refunds. I did not expect the Ritz but I did expect a decent place to sleep . No one working at that hotel or Priceline would have laid their head down in that place. I am handicapped, retired and have to manage my funds carefully or I would have never considered them to begin with.

They duped me into booking for one destination when in reality they booked me for another. I will not use Priceline again. They did not take responsibility for their error. Their program is not dependable and they are very hard to get a hold of. They should have the ability to compensate for their errors or not charge for their service.

They told me they had to call Hotel and get an approval then got back to me to tell me I had to call and ask for manager (Pedro) which I did right away.

This is the worst company to deal with. First, last and only booking with them. First: While reviewing flights to Lubbock Tx the cost was $322 when I added a hotel it went to $685. I thought this was a fair deal and I booked it. Pics of the Hotel appeared to be nice and clean. Fast forward: When I got to the Hotel, there was a warning sign on the front window regarding it was a smoking facility. When I got to my room, the smell hit me as soon as I opened the door, there was toilet paper on the desk and bugs on the vanity. I went back for a 2nd room and could not get in the door.

I made a reservation online with Priceline for hotel for work. My flight got changed and I called back to cancel since the app wasn't working. They said they would contact the hotel and call me back. They never called back and by the time I reached someone, they said it was non- refundable. Difficult to get hold of someone to speak to, and difficult to cancel. What a Scam!!

I was not refunded rental coverage on a car rental that did not go through because the Avis attendant entered in the wrong CVV #. So even though I never got a car, Priceline kept the rental coverage amount on a car that I did not receive. I am very displeased and unhappy, especially since I am a constant user of Priceline. This is making me rethink staying with them and starting all over with a new platform.

Stay away from this company. They will take your money hang up on you steal more money from your account and then email you how they are working on your case for 6 months. Absolutely the worst company customer service. After they take your money they blame the 3rd party.

Run, don't walk away from Priceline. They charged me a seat fee, which customer service referred to as a convenience fee, but this fee was not disclosed. I asked for a credit of $72.32 but was denied. My American Airlines booking was for Main Cabin, with seat selection explicitly stated as included. I double checked with AA, and they confirmed that the seat selection was supposed to be free for the seats I chose. The Customer Service Supervisor was rude, arrogant, and would not escalate my request. He stated, "I am the final decision maker." If they are going to charge a convenience fee for using their services, disclose it. Don't hide under a different title, hoping the traveler would not find it.

Now that I am less upset, I will try to communicate my first, only, and last experience with Priceline.com. Just because it's cheaper, doesn't make it safer. My trip from Cleveland, OH to Cebu, Philippines: An I.T. outage at Alaskan Air delayed my flight out of Cleveland, OH, and eventually cancelled it at 11 pm. Confused Alaskan Air reps. booked me on another flight out of Cleveland on American Airlines that had me flying out at 5:30 am the following morning, so I was forced to sleep at the airport. Attempting to check in at 4 am revealed that Alaskan Air did not send over my ticket information to American Airlines, thus I had no plane ticket and the rest of my connecting flights had already occurred.

Tried to cancel with ample time and they kept bouncing me back to the airline and that they need to refund me and when I called the airline they said that the agency that I bought the ticket from had to give me the refund (Priceline) ... Well long story short I never got a refund and was scammed .. Do not use priceline ... I will call my state attorney's office and the Connecticut State attorney's office as well ... Here is Priceline's address if this happens to anyone else. Priceline is located in Norwalk, Connecticut. Its headquarters are at 800 Connecticut Ave, Norwalk, CT 06854.

Priceline. Not Good, stay away! Buried deep in your contract with Priceline will be a no refund cancellation clause. And all you will get is an "I'm sorry...." there is nothing we can do! There was no consideration as to the reason for the cancellation. My flight was cancelled, the airline issued a refund with no questions asked, however, Priceline would NOT issue a refund for the hotel I booked through Priceline.com. I called the hotel and they were willing to give the refund but it had to be done through Priceline and Priceline would not do it! Shame on Priceline!!!

When booking a rental through Priceline, DO NOT, I repeat DO NOT WASTE YOUR MONEY ON THE INSURANCE THAT THEY OFFER! Car rental place will still use your insurance and get a large deductible hold on your card! Never had to use this coverage, but it seems like a scam as your full coverage insurance takes care of everything.

I just had a terrible experience with Priceline. I didn’t even know it was Priceline. I thought I was dealing directly with a hotel chain. So I prepaid for a room in Portland, Oregon. When we arrived, they had my reservation and gave us a room. When we checked out and I saw the bill, it was $106 less than what I had paid. Since this was through Amex, I am not dealing with Priceline. I had no idea it was Priceline until my inquiry was investigated. Even on the original payment on Amex, it listed the hotel as who booked it. So I am passing my experience along to help others.

Booked condo in FL, paid in full, and Priceline arbitrarily cancelled with no explanation. Tried calling the number given for Priceline. Inquired and was told they were not Priceline and could not help. Still waiting on my money.

We made a hotel reservation at the Arlo in Washington DC through Priceline expecting the fee we paid upfront (approximately $1,100) to cover the cost of our stay. The Priceline reservation page says the payment includes taxes and fees. Upon checkout, we were charged about $250 extra in various fees ("urban" fee, "sustainability" fee). Admittedly, if one finds and reads the detailed Priceline terms and conditions, they say this can happen and that we should contact the hotel to see if they have any such fees. To me this is a reason never to use PriceLine again. If I'm looking for a hotel to stay in I don't have time to call every candidate hotel and find out what they will really cost.

I was about to book a premium SUV, 4 wheel drive and Priceline recommended me an insurance policy, which doesn't even cover 4-wheel drive, This is something the company has to take care. vv bad customer service.

I made both hotel and car reservations through Priceline. Their policy is “no cancellations or changes after the reservation is made”. I had to delay my trip by two days. All I wanted to do was let the car rental company and hotel know that I was going to be delayed. I called both companies direct and they could not help me because the reservations were made through Priceline. I worked through Priceline’s online computer people and got the run around but was finally told that they would check with the hotel to see if the reservation could be changed and let me know by email. I never got an email from them.

Hey you guys do not book with them, I went to rent a car through Priceline for a budget car rental and they took my money and didn’t allow me to have a rental, and I also missed my flight, I was stranded for 3 days!

I purchased a round-trip ticket through Priceline to fly Southwest from 11/13/2025 and a return flight home on 11/16/2025. I was supposed to fly out of Columbus, Ohio - John Glenn International Airport to Las Vegas, Nevada - Harry Reid International Airport. I spoke to someone at Priceline and Southwest Airlines on Monday, November 11 during the evening hours and was told by Priceline and Southwest, that my flight was affected by the government shutdown in Las Vegas and they were only going to refund me a portion of money paid for my flight going to Vegas on 11/13, but will not refund me my money for the flight returning on 11/16 and I was only eligible for a "credit".

Be careful when booking here! My trip total cost showed me $1500 but when I checked out they charged me $1800 without notifying me! Hidden cost!!!! They would not adjust so I had to cancel and book somewhere else!

A car rental in Ontario, Canada and Disappointed 💯very misleading website. Looked over the website details, asked many questions to PENNY. It’s very misleading - especially when you click on a good rate vehicle while not logged in and it’s available - but you log in it’s not available - it’s suddenly blocked from being available.

I booked an all inclusive three months in advance to a friends wedding in Mexico. I received verification emails, showed up at the airport and I was not booked on the flight. I immediately called Priceline and was escalated to a supervisor. I asked what the options were at this point and was informed I could be rebooked or a full refund. I returned home waiting for the promised call. It's now 10 hours later, 3 hours on the phone trying to get a resolution and I'm nowhere closer to getting this sorted out. Beyond frustrated at this point, not only have I spent money on Ubers to and from home, the cost of international calls is going to be atrocious. This is my first time using Priceline and will be the last. I DO NOT RECOMMEND THIS COMPANY.

I used Priceline to book a hotel which turned out to be a disaster, water turned off at 10 pm, couldn't fill the tub at 9:30 because tub broken and had problems with t.v. for 350.00 a night. I don't want a dated room with no tub or water. Asked priceline for a refund or at least comp me a room somewhere for the inconvenience to be told my credit card will be charged in full and basically who cares.. VERY DISSAPOINTED IN PRICELINE AND WILL NEVER USE THEM AGAIN.

I have been a Priceline customer for years, but after a recent horrible experience, will not purchase with them ever again. I booked a casino hotel as an express deal, but I was assigned a hotel without a casino. I contacted Priceline immediately to cancel and waited 45 minutes. Even though they sold me something that doesn’t exist, they did not refund my money and told me the hotel had to. Then the hotel said I had to contact Priceline. I contacted both parties multiple times and only got $40 back out of $240. You lost a customer, Priceline. Get it together or you’re going out of business.

Customer service very unhelpful. I wanted to change date of return on round trip flight- not a cancel. Delta said Priceline should handle it for me. Priceline said to contact Delta. I got nowhere! Had to eat price of flight.

I have had the worse experience with Priceline. My fiancé on life support. I had to cancel my flight which I bought insurance coverage and I contacted corporate. Brett **. Sent him info to fix my email and phone and they did month later and it’s too late to file a claim with Xcover and so this same man was in icu in Sept when I cancel the trip. Now look on life support ventilator and now a trachea and Brett ** is ignoring the emails I send to him. He ignores his corporate jerk. Alfred did nothing to fix this problem. I want this problem fixed. This is terrible.

Our flight departing Madeira was delayed, and we used Priceline to book another local hotel to stay two more nights. We arrived at the hotel and there was no availability. The hotel never received funds and said their tour operator requested a refund. I have tried contacting Priceline multiple times, and it is impossible to reach customer service. Needless to say their AI Chatbot is unable to help.

Updated on 11/17/2025: Priceline threw us to the wolves for profit. The company they listed for our rental car they knew is AI. Google claims probably a scam company. Better Business Bureau gives them an F. Priceline had no problem hooking us up with them. Thanks for looking out for us. Priceline. Easirent picture showing us giving the keys back to the counter. Bait and switch and cars also would not provide us with any paperwork. Zero paperwork. Really you think I’m dumb enough to drive off with no paperwork.

I booked a flight ticket, a rental car, and a hotel package, through Priceline. When I arrived at the airport, the rental car company’s office was closed, so I had to rent a car from another place and paid $350. When I contacted Priceline, they said it wasn’t their problem. I don’t recommend anyone deal with them because they’re terrible at handling problems.

Booked a flight to Colombia for business, I purchased the insurance and ended up needing to extend my stay. Called to change return flight and they said I would have to cancel original flight and request a refund. When I tried to file a claim they denied and said they only refund for certain reasons. After years of business, I will no longer book with them. Instead I will use their search engine to find out which airlines go to my destinations and then book with those individuals directly. Apparently that is the best way to get customer service if something unexpected happens.

Worst customer service ever. I booked a hotel that was under the same name but in a totally different state. When I went to check in and was told I didn't have a reservation the front desk guy and I figured out why. When I went to cancel the reservation, which was for a hotel under the same name just different location, I expected to get a refund. I've called multiple times to Priceline for my refund only to be hung up on by their customer service team, which is actually a third party that seems to be in a different company. I've yet to receive a refund and when I call their customer service department I continue to receive empty promises. Never again will I use Priceline.

10 months ago....yes months...I tried renting a car through Priceline. They failed to provide one, even though they confirmed my reservation. I have asked for a refund every week since. Every week I call, and every week they promise to send a check but never do. Do not use Priceline. They simply take your money, take your calls and put down the phone and do nothing.

These are people that have no spine and won't give your money back for any scenario. Bottom of the barrel staff. This is nothing short of stealing. Did you buy protection for your stay in case anything happens? Doesn't matter. You will never see your money again. Scam.

I am writing this review about Priceline. We had booked a room all the way from May 1st at Cascades for just a standard double bedroom. Cascades when we got there wanted to charge us a $350 deposit. We called Priceline immediately and said cancel it, we want our money back of $75.75. We can't pay $350, Especially when my fiance had never stayed at Cascades before but I had..When I had the waived the deposit for me because I had cleans rooms every time I went in with my fiance explaining to them that I had booked the room under his name by accident because I had a Priceline account..

Caveat emptor!!! I bought a airline ticket for my whole family but after realizing I used a wrong name I called the customer service who pulled up all of my information however told me to have my name removed from my family ticket. I have to pay 350 and I will be refunded which I did immediately. My family went on the trip but missed their flight while coming back. I called Priceline again and they asked for 300 for each members of my family and I will be fully refunded. I paid 900 dollars however after months and months of waiting for a refund they later said they did not get the money and it wasn't them that asked for the money. Well, what I will let people is that priceline is a shady business and they lie. Instead of you buying your ticket on price I am recommending Justfly, they have the ease of cancelation and promptly attention to your issues. Within 10 days I got a refund from priceline.

Priceline hijacked the Chicago Peninsula hotels, website, and misrepresented themselves. Thinking I was dealing directly with the hotel. I acknowledge terms and services, until I checked out and realized that the additional service charges was more than the room and taxes charge. I immediately called my credit card company and Priceline. My credit card company is having a difficult time backing me up because Priceline is fighting their scam saying I checked terms and conditions. They are right I did thinking I was dealing with the Chicago Peninsula hotel direct. This company when I contacted them, laughed at me and said I should be more careful in the future.

Don't trust Priceline when booking flights. Always check connections because if a connecting flight is canceled priceline will not notify you of the change. We would have been stranded in Rome if we didn't catch the missing connection before we left home. Called priceline help center and they showed no concern. Obviously priceline offloaded customer service to some third world country because their English was broken and had Spanish mixed in. Totally useless.

Priceline found me a hotel (Days Inn by Wyndham) in Augusta Maine. Upon entering the room I noticed it smelled wet, kinda like smelly feet. There was also dust on almost all flat surfaces, mold in caulking in tub/shower. I immediately logged into my account and was chatting with their AI bot "Penny". She indicated she would check into a refund, at least partial, and a change in room. I logged in everyday hoping for a remedy, which never came. After looking at the reservation (Oct 14-18) it indicated that in order to cancel, I would have needed to do it by October 12th, 2 full days begore I created the Priceline account and scheduled the stay.

Terrible service, three different call centers in India. Rude, bait and switch, three different rates. Couldn’t understand them. Finally got hotel directly at 1/2 the rate for last day. Hotel in Victoria said they hated dealing with Priceline.

The Hotel property cancelled my reservation after Penny w/ AppChat cancelled, prompting a partial refund. Maria **, Agent with Priceline, called the Hotel Property and verified they had cancelled my reservation; and therefore authorized a full refund for me! Thanks Priceline! 🙂

Updated on 12/17/2025: If I could give '0' stars I would. I am a photographer and I was going to travel to NYC for a photo shoot with clients. My sister unexpectedly passed away a few days before my trip. I called the hotel who told me I had to call Priceline. I called Priceline who told me I had to reach out to their 'supplier' WebBeds. On a recorded line, I asked the lady many times "So I just have to send an email to WebBeds with my sister's death certificate and they will send a refund?" She said yes. Then WebBeds told me they don't deal directly with customers so they said I should get ahold of Priceline. Priceline again told me to reach out to WebBeds and the insurance carrier as well because I did get insurance on the trip.

There is no customer service! They called me cheap even when I purchased insurance for this trip! I was hung up on several times. Do not book through them. They will just take your money!!!! I purchased flight tickets but was in to take them trip because I got Covid, they refused to assist or give me a refund and even told me to still get in the plane with Covid!!! They are ridiculous to say the least. Rude as can be also. Spend your money elsewhere please.

Horrible customer service. Had bedbugs in my hotel took pictures only got one out of two nights' refund, refuse to give the second night based on the hotel saying no. Disgusting. They base it off the hotel might as well book with them. You’ll probably get a better refund. Priceline is pointless. Disgusting and no customer service. I hope nobody uses them ever. They don’t deserve to earn money. I will never stay anywhere with bugs or bedbugs or roaches so if you think I actually stayed there that’s disgusting and if I stayed there, wow just wow Priceline. No nobody’s staying there. That’s disgusting. Give me my money.

★☆☆☆☆ Horrible Experience – Avoid Priceline! Be extremely careful with Priceline. I booked a flight, hotel, and car rental, fully paid in advance. When I arrived in Tampa, Florida, the rental company tried to scam me, demanding a $14,000 deposit and another $130 I had already paid. When I contacted Priceline, their customer service was terrible — Te supervisor was rude, unhelpful, and even hung up on me. In the end, they only refunded me $13, and I had to pay another $130 to rent from a different company. I’m deeply disappointed. Priceline’s partners are untrustworthy, and their support is awful. Don’t risk it — avoid Priceline, especially for car rentals in Tampa, Florida.

I’m a 100% Disabled Veteran and was unable to take my scheduled trip due to a medical issue. I purchased insurance for my trip and was only refunded a portion of my total amount paid. I was told it was a non refundable flight. I presented medical documentation for my claim and the other requirements for claims were ridiculous and overreaching.

I booked a vacation and wanted to confirm hotel accommodations because don’t want surprises when arrived to the resort. Multiple phone calls to Priceline, no follow-up, hang-ups and the list goes on! To top it off. The last call with MARCIA, CSR was fruitless! The woman could not even handle to take a 7-digit phone # or she just did not care to take the right # because had no intention to follow up with a call. To add more to my frustration, she hung up the call! I will never book anything through Priceline. I am team Travelocity and not sure what got on me to use Priceline. Nothing against the site but their CSR need more training. To top it off, requested a call back call and got a computer-generated text message with no content regarding my concerns. Never again book through this site!!

This company is a total scam. Do not rent from them or buy their insurance policies offered through XCover. They rented us an apartment and couldn't even get us the keys. They will sell you an XCover insurance policy, and, when you have a claim, they will give you the runaround, not pay, make it impossible to contact them, and then close and deny your claim. Huge waste of money and total fraud.

I booked a hotel reservation for Oct 25, the reservation defaulted back to Nov 23 which is the default date on Priceline.com. I tried to call immediately and the phone systems were down. I finally got through after trying for hrs and they were rude and unhelpful. I have used other companies in the past and will NEVER use Priceline again or recommend them to anyone.

Terrible experience with booking on EVEN Hotels. Thought I was on hotel website but no! Advertised at $92 but somehow my credit card experienced "fee fever" and a $142 charge. The worst of it all, nothing was made clear about fees. Very unexpected. I will never use Priceline and hope you don't experience a bait-and-switch fee fever like I did.

Buyer beware of Priceline's shady sister companies 'Get a room" and "Guest Reservations". Both of these companies manipulate their advertising and are completely deceptive in their advertising and fees that are 50% of room rate. They offer zero refunds regardless of reason and are pathetic in their customer service or what I call no customer service. Avoid all three of these companies at all costs:

Run. Do not use Priceline. They are horrible. My flight was canceled and they did not want to reimburse me for my hotel. They are horrible people. I definitely will be spreading the word to everyone on social media and to family and friends.

Never use this site. I cancelled in accordance with their policy and still had to challenge the charge on my credit card. I have not been able to get a hold of them. I was not even aware I was on their site, it presented itself as Hilton.

Bad customer service. They go with the hotel all the time and could care less about you when it's your money that you're booking for the hotel ... Not one person is English. Pure bullshit site for bullshit hotels and ** people.

Booking with Priceline has never been an issue. Still not an issue, but the rental company we used are terrible. TERRIBLE! The only person that was nice was the agent that I first met with, but he needs to get out of that place. They are crooks. Acted like they were doing us a favor by upgrading to a 2025. This vehicle was covered in damage. I figured it was all written down, guess not. There was a tiny chip in the windshield and while driving in a humid climate, it cracked. Nobody was even around us to cause a chip or Crack. There was already damage all over it. Anyway, we were on day 3 of our cram packed trip when the air bag light came on. We call to find out what to do and the guy is super rude. I kept having him repeat himself because I couldn't understand him. He connects me with someone else that got all my info before signal was lost.

I am so dissatisfied and disappointed with Priceline. I booked a hotel reservation and reserved a double bed. Upon arrival the hotel (really a motel with an entrance) gave us a single bed. I spoke to the front desk and was told their system shows only one bed and the problem is with Priceline. I called priceline customer service and they confirmed our reservation was for double beds. The first rep said my reservation can be cancelled and elevated it to a supervisor. After speaking to a supervisor I was told a cancelation was not possible because we already checked in. I can't believe such a huge company can treat customers this way. So much for being a VIP member. I will never use Priceline again!

I will NEVER use Priceline again, Don't believe the five stars, anyone complaining is Valid. I will be sticking with Booking.com and Expedia from now on. I hate when people are upfront. Run from Priceline....

I have booked several rooms with my Chase Sapphire points. At least twice it was farmed out to Priceline. Those times the room was not as advertised. In both cases, I booked a king with the preferential view, and in both cases, I got a sub standard and noisy room.

Made reservation (reservation number **) for two nights with “Townhouse” hotel in Winston Salem, Nc off of University Pkwy on Friday 10/24/25 for 10/24-10/26. I tried calling the hotel to inform them that I was not going to be there by 3 (check-in). I called from approximately 4pm up to 6pm. No answer from them. I called Priceline they couldn’t reach them either. The rep ensured me that the room would be available due to the 24hr hold on the room before they release it to be rented by someone else. I arrive to the location around 4am only to find out that when I made the reservation on 10/24 the hotel was completely booked.

Worst company ever to make any reservation to. Had a flight to Delta and was canceled and attempted to get my flight back and was denied my refund. Was told to repurchase another flight ticket that was 600$ more. DO NOT BUY WITH PRICELINE. Just go to the main source and buy from them.

They lie lie lie. They send me email offers that do not work when trying to book. It's near IMPOSSIBLE to reach them by phone. And their chat is even worse. When I finally do get through, the foreigner I can barely understand claims their prices are already reduced which is false because their prices are the same on Expedia and American Airlines. They refuse to give the discount offered in the email. I wasted 2 hours on this. I will never ever never use them again.

If I could give a 0 I would. Booked flight and a car package. Called car rental and nothing was paid on it. Told I owed 500 dollars to pick car up for week. So called airline and they said I had no checked bags on my flight after I had paid Priceline for 2 checked bags. That it would be 246 more dollars to add checked bags. Tried to cancel flight cause didn't want to pay another 250 dollars and Priceline or Frontier would not cancel. So in short what looked like a good deal costs another 750. Over twice what it was supposed to be. Priceline is liars and thieves. NEVER DO BUSINESS WITH THEM!!!

They advertised a certain rate which I proceeded to purchase. Then they charged an extra $200 due to special country fees and now they're saying the charged amount is correct. This will be the first and last time that I use Priceline.

I called and felt like I was answered the phone by someone that was in the dorm room. All you heard was screaming in the background and couldn't hear a word this girl was saying. I don't know where these customer service agents are working but they can't be working at a desk. They got to be working from home with a bunch of distractions. Just terrible customer service and never seen anything like it. Moved on and booked the room and 5 minutes would Expedia, just ridiculous

I went online to Priceline.com to find a motel room for a few days for work. Looking for something to hold me over till payday. I'm starting a new job. Found a motel on Priceline and made my reservation. I got to the motel and they told me that they don't use Priceline. I found the motel on PriceLine, they took my money, and the motel refused to give me a room that cheap. So I contacted Priceline to get my money back. They did not give my money back. So now for the next few days I have to sleep in my vehicle. I was on the phone with Priceline over 2 hours trying to get my money back. So tomorrow I'm contacting the Better Business Bureau to see if they can help me get a refund. I will never use them again. I normally use booking.com, and I have never had a problem with them.

I accidently booked a last-minute motel room. While looking for rooms they reset your search dates every time you start looking for a room. So I booked the room and it was after the cancelation window. I called the motel first and they said it was all up to Priceline, and I had called the motel before I called priceline. So, they lied and blamed the motel. I called the motel back and thy confirmed priceline didn't call them.

I HAD TO GIVE THEM A ONE STAR JUST TO EVEN POST THIS REVIEW...HOW SAD IT THAT!!!! Priceline SUCKS!!!! You have a 1.1 review out of 8000 reviews! You seriously are the worst business, you are up there with Booking.com!! Equally SUCKS!!! Please fellow shoppers do not be taken in by whatever Priceline has to offer. You cannot even talk to a live person to help with your questions. We travel all over the world and have never had a problem like this. I encourage you to book directly through the Hotel, even if you have to pay a small amount more....It will be totally worth it. Look up their REVIEWS if you don't believe me.

Don’t use Priceline. I booked round flight ticket also paid extra $86 for upgrade to premium economy class for round trip. So, upgrade was applied only for one way of my ticket, but on the way back I got charged for carry on luggage by airline, because my ticket was booked by Priceline as basic economy class. Priceline itinerary was showing premium economy class of my flight tickets both ways. Never got any apologies or refund.

Airline ticket prices are always double what Priceline charges and then what the airline charges. It's better to buy them directly from the airline, that way you'll know exactly how much you have to pay. Hotels are always a complete disaster, for which no one takes responsibility. Again, it's better to make the reservation directly with the hotel and you'll know what to expect in terms of prices and quality. In short, the reservation you make through Priceline will always be double but the quality will be worse.

I am very disappointed to Priceline because I made my plan to go vacation. They did all the reservation. The fly just wanna get out, go get some fresh air. But unfortunately, when I went there, it was so bad. The hotel they booked for me. The service was so bad. I get out and book another hotel by myself. Pay my own money for the hotel. When I came back, I just wanted to refund a differences. My money not refunded but no customer service 0 and I will not get back to Priceline to my vacation or my trip. No, way, no way, they are not good customer service, they hang phone off on me, and it's not. They cannot talk with the customer service. Negative. For me, they are scam! I will never refer with friends.

Never again will I ever use Priceline. I booked a hotel. Didn't realize I picked a non-refundable room and then accidentally canceled it. I tried to get the room back immediately, and they wouldn't allow it.

Disgusted with Priceline right now because they are not standing by their customer - ME! Last night we booked through them at Super 8 by Wyndham on 1033 Airport Rd, Allentown, PA. It turned out to be a roach hotel & we had to flee! Management was not surprised about roaches & refuses refund. We went to Priceline for help and they said they won’t do anything without hotel’s approval so we’re out the money & never stayed! They didn’t care-just lip service of “we’re sorry to hear that, but we can’t refund without the hotel's approval."

I originally purchased on 10/08/2025 on Priceline.com, have had a horrible experience getting a refund. The Hotel and corporate office, have approved the cancelation and full refund. Priceline.com has been giving me the run-around for over a week. Now telling me that a third party middle man is in between my hotel booking. The customer service, here lies on a daily basis. No one is on the same page with leaving notes in the system. Am filing a lawsuit against the entire company.

I recently booked a hotel through PriceLine. The hotel was very nice, but after checking out and receiving my bill, I noticed an unexpected fee had been charged. I spoke to the Priceline customer support, and they asked me to call the hotel. The hotel informed me that the extra cost was for parking. When I called PriceLine customer support, they said yes, that was a parking fee. Bottom line, PriceLine did not fully disclose on their website that I would be charged for parking at the hotel. The amenities list mentioned "On-site parking". And further down on the page, there is a sentence that says, "Private parking is available. It costs USD 3.87 per day." Private parking? What the heck. Perhaps this was my fault due to my own misunderstanding, but really? Give me a break.

Priceline is simply horrible. Booked a trip with Hotel and Rent a car to New York. When we reached the Red Roof Inn Express in Westbury, place was filthy and upon entering our room we found blood stains and bed bugs on the mattress, safe not working and bathroom disgustingly dirty. We immediately checked out and found another hotel in the area. We sent Priceline the photos that we took in an email and called them directly to get a refund from the Hotel that we couldn’t stay in. We were told that no refund was coming and we had to deal with it. Beware of this terrible company

This company is the worst company ever. No customer service and what they said when you booking it's not in reality. They take money from you for insurance and when you have to canceled the flight they refuse. They turn you around even to change the date. That's not fair. They act like gangster and they don't care. Once they taken your money they done with you. Worst company. It's not recommended. Poor customer service. They don't have nothing good.

I am so disappointed and disgusted with Priceline- do your homework. Their description of the hotel and reviews are different than what the hotel website says. Big discrepancies - for example- Priceline said there was a pool. We get Country Inn Suites and the pool has been closed since June due to public health and safety concerns!! Beware Priceline does not work with you if there are issues with the hotels- actually I was reimbursed 20%- ridiculous. This is FALSE advertisement!! READ the other reviews- we are all saying the same thing. I wish I saw the reviews first- you are better off calling the hotels directly and asking about amenities!

I booked a room through PRICELINE on September 30th of 2025… This room was with an establishment by the name of Super 8 aka Motel 6 aka Wyndham Radisson.. so confused. It was very late, around 10:00 pm. I was moving into the city of San Jose Ca... Anyhow fast forward to the morning and daylight revealed just how disgusting and disgraceful these rooms were floors were filthy, counter tops weren’t even wiped down. The vents had SEVERE MOLD GROWING... ugh! 😩 Why would you advertise this disgusting place on your website, Priceline?….

Booked quick 1 night stay @ Marriott via PL w/ free breakfast ($13+ @ booking), free WiFi & no mention of pay to park @ hotel. Arrived to pay $30/ day for parking, WIFI NOT INCLUDED and charged for breakfast.

I made a mistake of reserving through Priceline. The reservation was charged before the reservation date. I didn’t realize that it said that if I canceled it, they were only going to issue $83 dollars back instead of $523.00. I called back the company, spoke to a representative which I told him to either give me back the reservation or refund me the money. Since I canceled it two minutes after I had charged it. The whole time they kept promising me the refund that they had to go through a third company to give me the refund. It was never done. To this day I’m still getting charged for the $523.00.

I have booked an overnight a time or two and it's been ok. I trusted it with a weeks stay. The photos showed ocean front, the description was also "ocean front" so I booked it. Got to my destination and was booked for an efficiency, which how was I to know did not come with ocean front. I went to "Penny". No help. She told me to go to the service desk for resolution. I was able to get into a ocean front but was not happy that I did not get what I clicked.

Priceline is the absolute worst company I have ever dealt with. They gave us credits for the airline then tried to charge us $500 more than the cost of the flight…Do not use them for flights! Would not recommend to my worst enemy!

Terrible experience with Priceline. I booked a hotel through Priceline, confirmation number was **.. I paid in full with my credit card, and there was no mention of any extra deposit required at booking confirmation page. But when I arrived at the hotel, they asked for an extra $150 deposit, which I couldn’t pay because Priceline had already charged me the full amount.

Hey I'm at the hotel that I booked and they said my name is not in the system. Waiting here for hours. Thanks Priceline.... NEVER USE PRICELINE AGAIN IN MY LIFE.... When asked for a refund all you guys do is it's not refundable.... I love how you guys treat customers.

I slept in my car last night with my family because Priceline's "confirmed" reservation with Hilton was for a room that did not exist. I tried to get help from Priceline from 4pm when I tried to check in until 10pm (5 calls, no help) so with no other options we slept in the car. No one at Priceline cared, or tried to make it right. No one at Priceline has been able to refund my money. The hotel receptionist said this happened to over 30 people in the past week-- people coming with Priceline booking for rooms that had been blocked out & were not available.

The fact that I paid for a room that is considered a 2.5 star is completely wrong. This place shouldn't have any stars. I had to pay an extra $100 for incidentals. And who do I charge for smelling mold all night? Woke up sick. Did I complain. Not yet. I have to wait till I get my fee refunded. I'm in the hospitality business. I own a cleaning business and this place is uncalled for. Take it off your list.

Priceline is quick to take the money, but takes over 3 months to refund your money. Make sure you follow up on your refunds. Or you will not get a refund, they one to two business days but that's a lie

I booked a room through Priceline. The hotel cancel my reservation but gave me a receipt saying I checked out. Either my room was canceled or I checked out. It’s impossible for it to be both. I have proof I had to get another room and Priceline will not refund me. I had to find another room, after midnight for my family of three. We were very far from home. Very upset. Priceline has allowed a hotel to be discriminated against my family. Will be taking legal action.

A customer service representative made a mistake and claimed my flight arrived at Atlanta airport around seven to take a flight back home at 10 a.m. Getting ready to get on the plane, I scanned my phone, and a red light went out. I found out that my flight was canceled by Priceline's customer service. I was asked to call and talk to a representative, but when I did, they said I had canceled my flight, so I asked them to clarify. Why will I cancel my flight then get up and go to the airport so I have to book another flight? I was at Atlanta airport from seven in the morning till 530 that evening trying to catch a flight back home.

Worst customer service. Called as soon as I knew I would be delayed by flight and rental car. Was told via ticket that the hotel was contacted and should be good for late check in. Got to hotel and they gave my room away and said I was a no show. Now being told I cannot get a refund for a room that I never stepped foot in.

Priceline’s business practices are unacceptable. They make it extremely difficult to get your money back, even in clear cases where a refund should be issued. Their customer service is unhelpful and dismissive, and it feels like they intentionally make the process as frustrating as possible. I will never use this company again, and I strongly advise others to avoid them. This has been one of the worst customer service experiences I’ve ever had.

I'm very upset about a charge that you guys put in my American Express for $266.34 when I didn't rent the car on October 4. I need someone to call me and tell me that payment is cancelled. My name is Jose **.

I purchased a full travel package through the United Airlines website, which redirected me to Priceline (I did not know about it). The package was for 2 travelers, including one way-trip flights and hotel accommodation in Berlin for summer 2025. Everything seemed fine until I checked out of the hotel. To my shock, the hotel informed me that the reservation was made for only one adult, and I was forced to pay €199 extra. This included 4 breakfasts, city taxes, and additional occupancy fees—even though we only ate breakfast 3 times. I had no choice but to pay on the spot.

This company is a piece of shit. Can't talk to no one but foreigners you can't understand. Absolutely 0 customer service. But most of all, Priceline don't give rat's ass. These people are the epitome of terrible business.

I recently rented a car through Priceline with Easi Car Rental, and unfortunately, it was one of the worst rental experiences I’ve had. The customer service at Easi Car Rental was extremely poor, and I was charged unfairly for going out of the state of Nevada. The policy stated a $25 per day fee, yet I was charged for six full days, even though I only went out of state once.

Absolute garbage. I paid $346 and have a screenshot of it that I sent them. They charged me $421 and upon calling and speaking with their supervisor (the call was finally escalated) they dug their heels in and refused to refund me the difference between what I paid and what they charged (for no reason they could give me). They literally charged me $75 more than their website said and they would not only NOT give me an explanation but they refused to refund me the difference. As long as they treat people this way, I WILL NEVER AGAIN DO BUSINESS WITH THIS COMPANY. The only reason I went with them is because they were cheaper than the others but then after they charged me more than I agreed to pay, they ended up being more expensive. DISHONEST BUSINESS PRACTICES.

I attempted to make refundable round-trip reservations for two from Charleston, SC to Redmond, Oregon on Priceline's website, but the site kept changing one of our flights at checkout. I tried 3 times with the same result before calling Priceline and talking to an agent. The agent said he could make the reservation for me and I repeated several times that I wanted an upgrade to be able to choose our seats, and to get refundable tickets, and he assured me he would do that. I added a rental car to the reservation for a total of $1,787.48. I was subsequently diagnosed with a heart condition that required a change of plans. When I called Priceline to get a refund I was told my tickets were nonrefundable. I spoke with a supervisor, Jessa, who apologized, but didn't admit they had made a mistake, and wouldn't issue a refund for the flights.

Priceline is no help. It's a gimmick; they charge you fees for services and they won't help you. If you have a problem with the hotel, the hotel won't refund you because you booked through a third party.

If I could give a zero I would. I made a reservation on Sept. 29 at 8:03pm and cancelled it on Sept. 29 at 9:25pm. Priceline did not call Holiday Inn Express By IHG until the next day, so the hotel charged my card. After talking to the manager at Holiday Inn Express, she said it is on Priceline since they didn’t get in touch earlier, if Priceline got in touch at the time when I submitted the cancellation she would have approved the it. Priceline said since I requested it on the online chat (because I could not get through to a person) that is why they won’t refund my money. I wish I could get paid $143.96 for less than an hour and a half of work. I added pictures of the time stamps of the emails from Priceline when I made the reservation and when I cancelled .

If you want to be stranded at the airport with no help at all, then use Priceline. I had a rental car booked and confirmed months in advance. Got to the airport and the number for the rental car which Priceline sent me, they had no idea what I was talking about and had nothing available. Priceline basically said they couldn't reach the rental car company either and I was on my own, there was nothing they could do. I will never book through Priceline again.

Priceline is merciless to deal with. Their customer service is awful. Good luck getting to a human being to speak with. All I could get was a computer recording. I do not recommend their services at all.

I’m recommending people not use Priceline. They do not stand behind their customers. They allow these hotels to do whatever they want to do. This is twice that Priceline has left me hanging and did not stand behind me when the Hotels I’ve done wrong when I stayed in Sikeston. They messed up my reservation and got my reservations canceled and did not stand behind me. I recently just stayed in one of their hotels that I booked through their website. This hotel was deplorable bugs bedsheets were that bad And I just took pictures. I contacted Priceline and they’re not standing behind their customers. It is horrible that they let these Hotels get away with this and they don’t care.

I booked what was supposed to be 3 star hotel according to Priceline. After looking into hotel before arrival found it has been reported for bed bugs, unsafe conditions, etc. I am disabled with health issues. I was told no matter what my hotel sold was non-refundable. Priceline could do nothing for me. I told them they are selling Hotels at 3 star rating that are unsafe to customers. They need to take responsibility.

Once they have your money, they do not give a d*** about the customer. I contacted them and let them know everything that happened, including the fact that I have pictures and videos and they have done nothing to refund my money. Book, the hotel stay had multiple problems. Place was filthy, took hours to get them cleaned and had to stay there and tell the hotel how to clean it. The hotel basically lied to place and to their corporate company. And I was out the money for a p***, poor stay!

Priceline is a scam straight up. Please beware of their switch & bait. Book a trip to Las Vegas before booking the trip with them. I called the customer service line to ask if there were any additional fees like resort fees and the guy I spoke with name was John asked him for his customer ID number which he gave me. He said the only additional fees would be incidental. Ok get there and find out John lied so while I was at hotel and they were saying it was resort fees I asked to speak with a supervisor and they told me and the supervisor at the resort that for me to pay the resort fees and Priceline would reimburse me they told the supervisor at the resort when I check out when they give me the receipt to email it to them and they will refund my resort fees. Sent them the receipt. Called & called. No response. No refund. Be careful of Priceline. They are are definitely scam artist.

I booked a flight + hotel package with Priceline that looked like a great deal at first. Unfortunately, it turned into a very costly trap:

We’ve used Priceline in the past without incident. But recently they totally lost our trust. We had booked a flight through them with Air Canada. Because of the Air Canada strike we were told in writing by Priceline that we would get a refund. They even put in writing the amount of the refund but then only sent a fraction of it. I currently have an open dispute with my credit card company to recoup the balance. I don’t know if they are just incompetent, sleazy or both and frankly I don’t give a damn.

Priceline rips you off, I was at a hotel that was very unsafe. I felt threatened by hotel staff, We called Priceline where we booked and tried to resolve the issue. Priceline called the manager of the hotel where we were staying at while we sat in our room, they then called us back and said the hotel manager was a jerk and that we needed to check out and leave. So we did just that, we checked out. The front reception was very nice and understood why were were leaving early. We did everything Priceline told us to do. When we called Priceline about about the refund a couple days later. They informed us we were not getting a refund for an entire week because we left before talking to Priceline, what!

What a scam this company is. I tried to book a $1100 ticket and the transaction did not go through. To my surprise I later saw my statement and the airline had charged me. I did not receive confirmation from Priceline about the ticket so the airline marked me as a no show. I then called Priceline to refund the ticket, their representative confirmed that due to a glitch in their system the ticket went through on the airline's side but not on Priceline's side and we would be refunded the ticket. I recorded the conversation and they even called me and left me a voicemail at a later time telling me about the refund I will be receiving.

Very bad customer service and I will never ever to use this website to book my tickets again. If allowed, I will give them no stars. Unable to solve any issues when you call the customer service. Can do nothing between you and the airline, totally wasted my time.

Stay away from Priceline or you will be scammed. Name Sabrina she is the scammer number 1 in USA. Stay away or you going to be scammed and you going to remember me all your life. Stay away. So many companies up there. Do not go with these one.

I did not know I was on Priceline Partners website. I was on what looked like Best Western's website. There was no verbiage to tell I was not on BestWestern.com or that there is a $198.66 service charge.

We booked an express deal, king size hotel room with fridge and microwave for 1 night in Spokane. Arrived to the hotel they assigned (or who accepted the reservation) to be informed NONE of the rooms at this place had a king bed, the microwave is a single one in the lobby, and they do not have fridges in the rooms or accessible for guests. Everything Priceline promised - not there. Called priceline to be told: we don't verify what the hotels have or what they tell us, that's their responsibility before they accept the reservation. They said the resolutions team would call? NEVER HAPPENED, hotel wouldn't do anything (not that their staff cared at all). Total scam and false advertising. Never using them again!

I had the most worst experience trying to cancel a flight wirh Priceline in my entire life of travels. They sell you the moon and the stars when you're booking your trip. And the minute you attempt to utilize a service that they encourage to purchase, like trip protection insurance, you're denied at every angle. They have every deterrent in the book to reimburse you for emergencies or offer any form of credit.

I’ve been booking with Priceline for over 8 years and they have been going down with this partner BS. It’s too many hands in this and after your booking they come back late hours of the morning and charge you again. It’s been a week and I’m getting the run around on who fraudulent stole my money for a room and give you a hard time after they stolen your money.

I won't use Priceline again. I booked a motel through them, and as I printed out the confirmation email I realized I had the wrong date (by one day!), so I immediately contacted them to switch the date. When they didn't respond I tried going directly to the motel to ask them to change the date. Two days later when the motel replied the person said they wanted $50 to change it. This felt scammy. I had paid Priceline with a debit card and it went through. I immediately tried to straighten this out with the bank, who tried to reverse the charge, to no avail. They sent me a complaint form to fill out with a due date that expired while I was in Canada for two months. Again my bank tried to get a reprieve but they said no. You're better off booking directly to the motel/hotel if you can find them online--algorithms make it difficult. This no refund policy, for any reason, is not user friendly.

I recently booked a room through Priceline on September 24th. Upon booking this room for a very reasonable price and giving a itinerary number and a booking reservation number when I arrive in Perry Oklahoma I found out that the hotel no longer existed. It was torn down but yet Priceline still can confirm the booking and give me an itinerary number for a hotel that doesn't even exist anymore. I don't know how a company says that price line could even do such a thing and wasting my time. They wasting my effort. When I actually got to talk somebody on the phone my phone call was dropped twice meaning I never got to talk to anyone. That's poor business in my opinion. Not very good for your customer service.

I am having TVL Protect charges against my credit card without authorization. Please explain, please tell my and why this is happening, or I will have to cancel my purchase and cancel my credit card. Do you charge over and over for nothing? If so, this is criminal.

They are great, until something goes wrong. Then you are on your own. I would feel better if they told me that the problem was mine but telling me that you will investigate and call me back and never calling me back is mean.

Their app is glitchy and gets the drop off or pick up Point mixed up with billing. Do not use this company. I had to go through BBB for like 3 months and I still didn't get $225 back. When they screw you and take your money it's non-transferable. Non-modifiable. Non-refundable. Do not use this company at all. Go through Booking. Priceline is trash. I have my receipts.

This was a very expensive lesson that I've learned and moving forward if I find that any other reservation or vacation websites only allow you to talk to a robot I will go where I can actually talk to a human being. This country has gone to the dogs because people don't even have the dignity or the decency to have human beings that you can talk to

I booked a room for 1 night under the understanding that this was a Canadian company. The website says Priceline Canada but definitely it is not. They even sent me a confirmation email and gave me a total of $126. And still nothing stating that it was American. They charged my credit card $180 what a shock. There is 1 small message that they are in the states on the very bottom of a huge bunch of shit in the about us. We already dislike Americans, your doing a dam good job alienating us even more. Well guaranteed I will be letting everyone know about this. I really don't know how you sleep at night, knowing that you are ripping people off which includes senior people that have worked hard all their lives only to be ripped off like this. UNBELIEVABLE. WHAT GOES AROUND COMES AROUND.

Rented a car thru Priceline. Got to the rental place 15 min early and they didn’t have any car available. All Priceline would do is refund are money. Didn’t try and help us out with finding another rental car or hotel . So we were stranded at the airport at midnight. Had to pay out of pocket for a hotel room. So that said I will never is Priceline.

I booked a flight with Priceline. I bought the extra 30 dollar fee to cover any changes. Not only could I Not cancel the flight, I could not change the day. Will never go through them again. The hidden loopholes are ridiculous!

I paid Priceline and drove to the locations where nothing was set up. Got refused for the rental car and the hotel knew nothing. I call Priceline. They tell me they're not refunding any money so they got me for what I paid them plus all the extra cost for everything else.

Purchased plane tickets and car rental through Priceline, I got very sick the day of the trip and had to miss my flight. Tried to cancel trip through Priceline and was told I could not get any refund. I even bought the insurance through the insurance that they provide and I am out 1150. No refund. Would not recommend using this company at all.

After paying for my ticket and landing at my destination Priceline called Canadian north to ask for refund of the money. They claimed they never authorized the payment. Canadian north gave me an outstanding balance of over CAD3200 which I had to pay before ever using the airline. I called priceline and none of their agents was ready to talk to me. They kept transferring me from one agent to another. I paid the money and bought a flight. Beware of priceline!!!! I'm not giving up on the issue.

I'm writing to address an issue with a recent hotel booking with Priceline. I was charged more than the advertised price, with an additional "service fee" being added. This was not clearly communicated during the booking process, and I believe it was a hidden fee. I wouldn't recommend this company to anyone. I have found this experience to be very unsatisfactory due to these unexpected charges.

The Hotel I booked called to tell me their elevators were not working and if I stayed I would need to use the stairs. When I told them I could not do that and would like to cancel my reservation they told me it was booked through a "third party" and I would need to contact them. When I call Pricleline, they transfer me over to "Booking.com" to handle any disputes. Well, booking.com say I need to contact Priceline. It was not a lot of money, but to me it's more about principle...you either work with your customers or you do everything you can to just take their money. Spent hours on the phone trying to fight this. Sad, but I will tell all my friends that yes you can pick up cheap prices there, but if the ANYthing goes wrong...you lose and they somehow still make a living.