Priceline Reviews

NEVER NEVER USE PRICELINE!!! Am a senior citizen and made a reservation via Priceline for a Hertz rental vehicle. Was unable to travel on the date of pick up due to a change in my interstate moving company. Attempted to cancel reservation through Priceline and was told my type of reservation for $200 was totally nonrefundable and non-transferrable. So Priceline is charging me the full amount even though I will not be picking up the car. I could understand a penalty fee but the full amount? They are also charging me $75 for a rebooking of a ticket that cost $102. So to Priceline is taking $275 for a car and a ticket that I will not use.

We had booked a vacation to Alabama to see my daughter. 3 days before we were scheduled to leave my father-in-law was life flighted. We found out he had cancer in his brain. They were giving him not very much time. I did not get the trip insurance, never have. Priceline would not do anything for us. They would not let us change our flights to another time and to cancel would cost us half of our tickets. My husband ended up cancelling but didn't want the rest of us to because we can't afford to just give that money away for nothing. They also would not let us switch him out with my mom. I went with a heavy heart.

I made a reservation months ago to move my child into college. I recently found out that I would not be able to move him in until the following day. I contacted Priceline via online twice and then on the phone and they refused to help. I was also told that Managers will not speak to customers so therefore no exceptions will ever be made. That is NO way to treat customers. There should be situations where an exception can be made. I have used Priceline many times and after this experience will NEVER use them again.

I booked a cruise for my cousin for her birthday through Priceline. This cruise was originally booked on 12/21/17 and the cruise dates are 11/11/18-11/17/18. After booking, I received several emails about payment that would be due and when I would have to pay them. The cruise deposit was due on 7/24/18 and the remainder was due by 08/03/18. The debit card that I originally booked the cruise with was deactivated because of fraudulent activity and I was waiting on my new debit card to come in the mail. On 7/24 at 8:09 a.m., they sent me an email saying that I needed to pay the deposit within 48 hrs of the RECEIPT of the email or my booking would be cancelled. So on 7/26 at 5:30 a.m., I went on the website with my new card and paid the amount that THE WEBSITE SAID I OWED which was $486.50. I went about my day. I received an email about 5 hours later telling me that my reservation was cancelled. So I IMMEDIATELY called Priceline.

I scheduled a rental car in March for my upcoming trip on August 16th. I received my confirmation email and I go back to look for my confirmation email and see they sent me an email stating they cancelled my car rental due to the location for pick up was closed down. I called Hertz who stated I would have to call Priceline as Priceline is who they use for online reservations. The 2 reps tell me they cannot honor my price and I can just make a new reservation, I stated they should honor my price due to no fault of my own that my car rental was cancelled and that they should have moved my rental reservation to another Hertz for the van that I had on hold for the price that I booked for.

I was looking for a car. It say they are one price on the popup but are always higher. Is this even legal. Can a lawyer contact me. This is a waste of my time. Time is money so I think Priceline owes me.

While driving from Mesa, AZ to Chicago, IL I went online to make a hotel reservation in Illinois. The number listed was a local number for a Hampton Inn in Illinois. The reservation clerk answered the phone “Hampton Inn” and made my reservation for $166.74 that night. I arrived at the hotel only to find that I had been talking to “Priceline” in Thailand and had been scammed! The hotel rate was $113. My bank card had already been charged but the hotel only received authorization for a $50 payment. Criminal!! Help stop these abuses!! I would be liable for double charges!! DO NOT USE PRICELINE. They are also linked to EXPEDIA and others. Word of advice. Go to yellow pages. Get local hotel number and call directly.

After accidentally booking a hotel through Priceline.com. Everything went downhill from there. They added over $40 to my quoted rate and stated that it as booking fees. They get away with this by telling you the standard hotel rate and booking and then not sending you a folio receipt. When you try to get a receipt you get a Huge Run Around, No- Human can help and they keep sending you back to the POS website that will only give you your booking info, No final price until you see it on your credit card bill. I called to inquire about the elevated price additions and was on hold for 22 minutes. When the non-English speaking person finally picked up, I was told that all I can do is go to their website which like I said will only show the booking. Horrible Company that should be bankrupt by now. My next letters will be to the BBB and Attorney General. No-One should get Screwed like this.

I needed to stay in a hotel room for the night in Northern Florida, booked a room on Priceline which they charged me $61.97, and when I got to the hotel presented my card they only charged me $47.46?! So I called the hotel which they are suppose to credit my account as I am still waiting for but I also called Priceline to find out why I'm being charged a $14.51 difference, they repeated to me by both woman that it's a profit that the company makes. Really?? I get that but why on earth would you tell the customer that!?! I asked for a refund in the difference and they have no way of doing that!!! I will never use Priceline again, I will call the hotel first before I ever book a room as I have no clue who is scamming off me!! It's all a lie that you can get a better price!! Shame on you Priceline for scamming off the people who make you billions!!

I booked a car from Priceline in Israel. The FINAL price given to me from Priceline was $189. When I went to pick up my car, there is apparently a long standing issue - where Priceline DOES NOT tell the actual price. The laws in that country demand liability insurance... And the collision was optional (I had documentation from my credit card company saying I was covered). It ended up costing over $300 to get the car that Priceline said would cost me $188. NEVER AGAIN!!!

DO NOT BOOK WITH PRICELINE. This is the second time I have this issue! When booking a hotel room, there are policies from certain hotels that aren’t explicitly described to the customer upon booking which makes it so that, if you make any mistake while trying to find a room in the evening, you will have no room to make any alterations or request a refund with the company. You will have to call Priceline who will then call the hotel and you will find yourself helpless between hotels saying it is on Priceline to help you and Priceline saying it is on the hotel.

I booked a room at the Ramada Inn by Wyndham Rockville Centre, NY via Priceline check in 7/18-7/24th. Priceline gave it 4 stars. I got to hotel and had to go to 4 rooms before finally contacting Priceline to tell them I want my money back and I will book elsewhere. Hotel was less than one star. I work front desk at one so I know hotels. Priceline contacted hotel and was able to get me a refund for all nights but one. I was forced to stay one night but did not feel safe and checked out really early next morning after booking another hotel. I loved the other hotel.

I searched for a hotel booking. Search criteria included 2 adults and 3 kids. Long story short - The results I got from Priceline mentioned again that I'm 5 people and stated that the rooms are good for me. I booked the room for 2 nights totaling 700$+-. A week out, I called the hotel to double check that all is good. Guess what? The room is only good for 4 from a legal aspect. This is irritating as Priceline doesn't have any problem to push you into a room that will not be comfortable and even illegal - just to make another $$.

I booked an Express deal hotel for Arlington, VA for August 2018. I made sure I checked all the amenities that I needed because there are no refunds for Express Deal, which I fully understand. I made sure I put in the filters for free parking, pet allowed, and extra guests. After I did all of this I scrolled down to a choice not knowing what Hotel I would be given but I was satisfied with knowing my filters and price will be accommodated. After I paid the hotel was chosen for me. I contacted the hotel to ensure they accommodated all I needed. Then I was informed they don't allow pets, parking is $25 daily, and you have to pay for an extra guest. I called Priceline and the representative stated that amenities are not guaranteed on Priceline and they are not offering a refund or assisting me with changing to a hotel to accommodate my needs.

I am going to second the review of TahniMara of Cartersville, GA, a Verified Reviewer, who posted on July 25, 2018. I had the EXACT same experience. I have been using Priceline Express deals for a long time and have always been pretty happy, but now I feel absolutely deceived. And customer service was downright RUDE, stating their policies instead of trying to make it right.

I've been a customer for several years. I've had occasional bumps but, by and large, have been satisfied until a recent experience. I was on a road trip and booked a room in Amarillo, TX at the Camelot Inn for 4$51. When I arrived in Amarillo, I came upon a large billboard for the hotel advertising a room at the same hotel for $30. Since I depended on Priceline to find the best price, I was rather upset to discover that they were no longer doing what they're advertising and promises say they will. I'd encourage everyone to consider other options than Priceline or their sister site, Booking.com before letting these dubious companies have access to your credit cards.

I was booking a hotel room in Chicago for my husband and I with our young son via Priceline's Express Deal. I entered on the website that we want one room and then picked the deal. When I reviewed the reservation information the website says: "Kids Stay Free. 1 child under 16 years stays free of charge when using existing beds." However, after I clicked on "Confirm Your Reservation" it showed that we booked the Drake Hotel and it is for up to two adults. I called the hotel to make sure including my son the three of us will be OK to check in. The hotel reservation staff asked me to call Priceline because our reservation was through Priceline. I chatted online with a Priceline representative, and the person was not friendly and not helpful and asked me to call the Drake Hotel again. I went back and forth and nobody could confirm that it is OK for 2 adults and 1 child to stay in our booked room.

Priceline.com You suck! Absolutely irrevocably 100% certain I will never ever book anything through you again. I would pay double before using you. Booked my hotel for a trip to visit family through you, get to the hotel and your bank account declined the charges when the hotel tried to authorize it. I called you, you put me on hold FOR AN HOUR and called the hotel that I was physically standing at. Then when you couldn't figure it out, your consolation to me was to book me at a different hotel?! Absolutely not AND you wouldn't even cover the extra money it's costing me to stay at the hotel because you guys suck. #PricelineSucks #NotWorthIt #NeverAgain #ZeroStarsNegativeRatingIfICould #Unbelievable

Well in Canada booking a hotel a Canadian Hotel, with a Canadian credit card I went on priceline.com to book it. The price said $71. What a great deal. Went through the process of adding my credit card information. All of the information required to book a hotel with the Delta Marriott in Halifax, a great hotel where we stayed before. Excellent service. When the booking went through it showed that we paid $105 all taxes in and different service charges that the hotel charged us before. Still a great deal!

I just made a reservation using the Express Deal guaranteeing a 2.5 star hotel. When I did a Google search for the Sleep Inn in Panama City Beach South it clearly states that it is a 2 star hotel. Sleep Inn own websites says it is a 2 star. I called Priceline to complain. I was told that in their system it is a 2.5 star hotel because of customer rating & their own rating company. That does not make it a 2.5 unless you can do a Google search & it says 2.5 for that hotel. Where they get you is you don't get to see the hotel until after purchase which is non refundable because it is Express Deal. I didn't have a problem until I looked up the hotel on Google & everywhere said it was 2 star.

Most of these sites are rip-offs. I went back to AMAC (Firm is like AAR) for the discounts and coupons they offer. This is safer than these firms. Remember if it sounds too good it is not!

This company is horrible! Someone should file a class action lawsuit against them! I booked six airline tickets through Priceline and was on the phone with the representative the entire time and I was deployed with the military so only had internet access but not email access and was told the dates were confirmed and accurate. When I get home to print out my itinerary the dates were not accurate and Priceline stated they could not change nor refund my airline tickets.

Every year for the past 15 years I book my trip back home (Hawaii) to see my family. I have noticed over the past few years some shady things. I have had my seat assignments changed from what I selected (during the booking), separating my minor child from me on the plane. I have to pay extra to the airline so I can reserve seats next to my minor daughter! This adds up especially when we are traveling so far. Priceline advertises "lowest" prices but that is a lie! I arranged my car rental with my receipt stating I could cancel at any time. I received an email from USAA making me aware of discounts I am eligible for as a veteran. One of those discounts was for a car rental with the same company I booked with through Priceline.

When I had to cancel the additional insurance on a rental the money was immediately returned to my credit card. This increased my trust in Priceline. I have been a Priceline customer for several years and they have never let me down. I recommend this service to anyone who ask about an easy to use booking service.

Am a senior citizen and made a reservation via Priceline for a Hertz rental vehicle. Was unable to drive for a couple weeks prior to trip due to a health issue. Canceled reservation through Priceline and was told my type of reservation was totally nonrefundable. Tried to cancel via credit card to no avail. Priceline provided their cancellation policy which credit card company honored. Honestly feel Priceline is a scam. Things happen in life that are beyond our control. Not worth the couple of dollar savings Priceline offers.

It is a pretty good site, but some of the hotels/inns haven't been the best. Guess you get what you pay for. Seems like the least expensive hotels aren't always available when you do finally book them, or there are additional charges not mentioned when you book the booking.

I was given a rental car that could not be returned to the airport that I was leaving from (both airports are in LA). After 4 days of waiting nobody called with help. I called and was on the phone for 1 & 1/2 hours with 7 different people. In the end I was offered a 10% discount on a car to take to the other airport. Then, I was charged twice for the same rental car. All the customer service reps are in the Philippines and cannot (will not) transfer you to anyone actually employed by Priceline. I don't think Priceline actually exists: it's merely a crappy computer program. F- fail.

I reserved a family suite (via Priceline) in a Marriott Suites hotel in Lexington KY for 3 days. Pre-paid $570. On my way to the hotel, I decided to call the hotel to verify my reservation. I was told by the reservationist that my room had been given away to a group of Japanese tourists. I was then shifted to another property, in a tiny room. Why was my reservation not honored? I prepaid and made the reservation in advance? Why do Japanese tourists have precedence over me? I will never make another travel reservation through Priceline again.

Counter people for Hertz could not scan my card, would not hand-enter it, and refused my rental. There was well over $200 in the account for security deposit at the time, and the rental fee was already paid for. When I asked for reimbursement, I was ping-ponged back and forth between Priceline and Hertz, with neither group taking ownership. I am not a well-to-do senior, and will not use either company again as I was also denied reimbursement of my rental fee.

Am highly disappointed in my stay here since I checked in as the resort was not represented as not being on the beach as the listing and images showed instead we have to walk over the bridge to get to the beach and any activities going on. I would have never paid to stay somewhere not looking at the beach especially as much money as I paid to stay here. I paid to see the beach not walk to it. Then the carpet is wet in multiple areas had to call maintenance. Now it smells of mildew. The view is of a green and brown pond that is gross to look at as well as the annoying noise from toads or something can't even enjoy sitting outside. The construction is ridiculous well and would've been nice to be notified of before the reservation. Also couldn't enjoy the pools because every day all the chairs were taken by the time it opened and this has just been my worst beach experience.

Great prices and easy to navigate. When using the express booking it tells you if you have already booked before. The hints are great in order to determine if you want to book again.

I called Priceline to change a flight due to a family member's medical emergency. Because I would not share the personal detailed information of the family member's emergency, they would not change my flight in any form. I thought I was safe because I had the flight insurance but their insurance company told me in order to make any changes or refund the flight I would have to provide a detailed doctors note stating the condition and prognosis/nature of the medical incident. Because I did not feel comfortable sharing personal medical information about a family member I missed out on the flight/money paid for the ticket and had to spend additional money on another flight home.

Very unhappy with Priceline! Booked online through MapQuest for hotel and needed to cancel over 1 week in advance and was unable to. I was unaware from site that it was nonrefundable. Will NEVER use them again!

Very frustrated with our experience renting a car today! Our final bill was twice what we were quoted with Priceline. After adding toll pass, insurance, deposit that we were not told about our bill was NOT what we were told we would be paying. Not even close to the estimated amount. Priceline prices cannot be trusted, and we will never use them again for this reason. Disappointing...

Would give 0 stars if I could. Nothing like ruining a family vacation 2 days before we leave! Was told we could only rent from “the airport” location if we had a major credit card. Our debit card or cash wasn’t good enough for “the airport” location. We made this reservation on 5/24/18 and were not notified of this until today upon calling to confirm reservation and seeing if we could get car a few hours earlier. The manager Ryan was especially lacking empathy of any degree, didn’t even apologize. Blamed Priceline and of course Priceline blamed Enterprise and they both blamed me! Nothing like telling the customer they are an idiot. Ryan wouldn’t see if another Enterprise location that isn’t an airport had the car for us.

Horrible Experience booking a flight and a hotel. Very deceiving wording on their website purchase. Spent over an hour and a half for two days of trying to find a way to cancel this purchase, but I was told that there was no way to receive a refund on our purchase even though we tried to cancel 30 days in advance. Horrible experience and wasted 1 1/2 hours on the phone. DO NOT BOOK THROUGH THIS COMPANY!! IF THERE WAS A ZERO RATING FOR THIS COMPANY, THEY WOULD HAVE GOT IT!!

I used the express deals to book a “3 Star Casino Hotel”. After confirming the reservations I was sent the details on the “hotel” Priceline selected and made my reservations at, which turned out to be a MOTEL with 3 slot machines in the lobby! I reserved two rooms, one for my spouse and I, the other for my teenage daughters. I would have never booked my daughters a separate room in a MOTEL with outside doors.

I’ve just got back from a military deployment and needed a place to stay while I search for a new apartment to rent. I ended up finding one faster than I thought I would. So I called customer service and explained the situation and their response was because of their policies they can’t issue a refund and the representative was unwilling to discuss it further. I’ve used their service a lot and this is how they treat a loyal customer. Needless to say I won’t be using their services anymore because of the unwillingness to even try to come to a compromise. I wasn’t asking for a full refund or trying to get a discounted rate instead just pay for which I used. Not happy.

Note that Priceline is not consistent in reporting all fees you will be charged with a hotel booking, especially for express deals. Some deals will include a separate line for resort fees, paid either through Priceline or separately at hotel. Some won't. Therefore, you'll never know true cost of hotel until your stay. In my case, Priceline refused to acknowledge the hidden fees and said they don't know all fees the hotel will charge for a stay. Really? Isn't that the entire purpose of using Priceline? Of course, I will no longer be using Priceline for any services. Buyer beware.

Priceline rep quoted same price as online then told me that taxes were $135 on a $315 charge. I protested but was assured it was the tax rate. Looked online and found the tax should have been $35. Called Priceline and they told me that the $100 is for charges the hotel (Best Western) charges them. Completely FALSE! The $100 was Priceline ripping me off! Take my advice and make your reservation directly with the hotel. Less expensive and you have the same risk exposure. Priceline needs to be driven out of business for their shady tactics!

We booked a hotel in Palm Springs for 2 nights, 2 adults and 2 children. Once the booking was processed and credit card was charged, it said the room sleeps 2 adults and that the hotel may charge for additional guests. I called their customer service which provided absolutely no customer service. Soft spoken lady speaking from another country kept repeating the same line, that she could not change or cancel the reservation. SHAME ON YOU Priceline. I will not be using your service ever again. I will use Expedia instead, everything always goes smoothly with them.

If it was possible to provide zero stars I would. After booking a hotel through Priceline for a stay in Paris they happily took my $900.00 and sent me an itinerary. When I arrived in Paris, the hotel indicated we would not be allowed to stay - as the booking was for 2 people and we had three in our party. They refused to let us stay and turned us out into the street. Priceline's answer - we can't help you. Your stay is non-refundable. It cost me another $1000.00 to find a hotel to stay at on top of tons of stress - can you imagine being in a foreign country where you don't speak the language at midnight on a street corner with our luggage and nowhere to stay? Priceline is a bunch of crooks - DON'T EVER BUY.

Reserved a car and got an email confirmation that said right at the top that it was 100% able to cancel up until the time of pick-up. I found out I was able to use a friend's car and used the chat function for customer service. They said it was not possible to cancel or modify it. I asked them about the email and they said that was referring to any insurance I may add on to the car later (which was extremely misleading). I asked twice to speak to a manager because I did not need the car and it was 5 days until my trip, so it was more than enough time for that car to be rented to someone else. They refused and said a manager would just tell me the same thing. I've rented cars before and never had a problem if I needed to cancel in advance. Worst customer service ever. So now I am out $450 for a car I don't need that has not been supplied to me yet with no recourse.

I work at a hotel front desk and I have had so many lost reservations with Priceline. What they do is charge the guest for two rooms, send us one, then bill the hotel for the lost hotel room so they end up getting paid for three. I am pleading with any lawyers out there please organize a class action lawsuit. Just twice this week I've had guests check in showing me being charged for 2 rooms and we only get sent one. This scam has gone on long enough. If you know any lawyers who are familiar with class action lawsuits, please PLEASE let them know. Hotels keep records of all reservations and I'm guessing it would be easy to follow the paper trail and substantiate the lawsuit.

Booked with no mention nor can I find a cancellation policy readily available. Hotel is good to cancel but Priceline will not. Customer service is terrible and people use once and never again. I will give them lots of advertising for their noncancellation efforts.

I like using Priceline. They was great but the more I used them the more I started seeing that some of the hotels and resorts have separate fees of their own. You know hidden fees basically you begin charge twin.

Well they finally got back to me 24 hours later and changed the reservation with no extra charges.

The description showed that room was an ocean view with lanai, right after I booked, the confirmation showed it is ocean view only. I called Priceline. They said it was not guarantee and its advertising did not say it is not guarantee. The booking was not refundable and I cannot get my refund and they won't do anything about it. Priceline is a Scam and full of false and misleading advertisement.

While I was staying at THE COUNTY INN, I was woken up by a strange man coming towards me across the bed, in the dark, just before midnight. I screamed loudly about 5 times, he bolted, I screamed loudly out the front door. I called the front desk and no one picked up. I called 911, the police came, made a report (**), and kept me around about 30 minutes for questioning, collected the bedspread for DNA, footprints, etc. My iPhone was stolen.

I booked a hotel through this site in order to attend my Sister's wedding. Unfortunately a family emergency came up that forced me to cancel my plans to attend the wedding and thus to stay in the hotel room that I booked. Neither Priceline nor the hotel was willing to cancel my reservation or refund the money that I already paid for this room. This policy is TERRIBLE! I am on a very fixed income and this kind of expense was a difficulty to afford to begin with but then to be shut out and not able to retrieve my money... this is crazy!

I was given a choice between a king room and a standard queen room. My assumption was that like every other hotel reservation I've ever made in my life this would be one king bed or two queen beds. Upon clicking the reservation button and receiving confirmation, I realized that the choice was actually one king or one queen bed. This will not accommodate my family. I called immediately and have spoken with 4 different customer service reps. All of them telling me they are unable to help, that it's their policy not to allow me to cancel this reservation and book a different room and that there's nothing they can do.

I recently booked a hotel through Priceline and later found that I was unable to make the trip. I called as soon as I was aware and tried to cancel my reservation. They had 9 days advanced notice and they refused to refund my money. They were not nice. They essentially took my money and could care less. I will never use Priceline again. I travel a lot but I would not recommend this company and the last time I used them the hotel was supposed to be a 3-star or better hotel and I was afraid to even touch anything in the room, it was so filthy. There was blood on the bathroom door. I found another hotel. Don’t book with them.

Recently my wife and I were planning a trip to Springfield Missouri, so I decided to check out "Priceline" for deals as you see them advertising on tv all the time. Well, I put in my destination ect and the list of prices came up, and right a the top was their "express deal" for about 100+ cheaper than everyone else. I added our tickets and rental car to my cart, and tried MULTIPLE times to book that deal, but every single time it came back with "Ooops! We're sorry this deal is no longer available". Frustrated I thought it was something wrong with my computer, so I tried to do the same thing several times on both my wife's and son's computer also. Each time the SAME deal came up. Thinking maybe it was something to do with the internet I decided to wait a day or two to book our tickets as there was really no hurry.

Do not book through Priceline... Fake promises is what it is. I wish I could give them a negative star because after our last hotel stay booked through them, they have not only lost our faith in them but have lost us as their customers and also our family/friends. I would recommend you to rather use Expedia, Kayak or any other website but not them. We booked a hotel in Michigan through them. It was a stay from hell there. Spiders in the bathroom, rotted doors, mold in the bathroom, slept on the couch for both nights. I do have to say the hotel manager called me right away apologizing and ensured that they will take actions to make sure steps are taken to correct this as they believe in making sure their customers have comfortable stays.

Our family was looking for a room for a weekend getaway to South Alabama. We used Priceline to review and select a room. We utilized the Express Deal that gives you little options at selection. We booked the deal and Americas Best Value Inn and Suite was the resulting location. When we checked in, we found a smoke saturated room that was so bad no one could have stayed there. Our family is non-smoking and we had small children with us, (a 2 month old). The hotel offered no other alternative and refused a refund since we booked with Priceline. We contacted Priceline and got the spill about reading the fine print and there was no guarantee for smoking or non-smoking. Our family had to pay for rooms we could not use as well as replacement rooms at another location we found. Both Priceline and Americas Best Value made money on the deal and we lost big time. Priceline is not a good deal and a rip-off.

It's the worse website to book for hotel using the secret deal or express deal. I book a twice a hotel at different areas in two weeks as express deal and my booking suppose to be for 3 persons, and after I paid the reservation email shows the hotel and reservation for two people only. I called Priceline and they said, “We can't do anything and you can ask the hotel for another bed and could be with extra charge.” I was lucky the hotel staff was very kindly people and help me, and that will be last time to use Priceline site.

I've always used Priceline to book my rooms until now. I booked a room for 07/20/18 an upcoming family trip. I selected 2 rooms but website kept kicking me out. I booked one room for a certain area. Went back to book the same area and saw *hint: you've booked here before* under the impression that it was the room I had just booked.

My boyfriend was attempting to book a flight to Hawaii. The Priceline website crapped out so he had to re-enter his information again to retrieve a confirmation. Priceline charged us for two bookings so we called to dispute. Not only did we wait a WHOLE HOUR listening to their dumb automated content on loop, the customer service rep had to call Hawaiian airline separately to get ahold of the situation.

Beware of false advertising and misleading information from Priceline.com. I rented a car with “unlimited mileage” but when I went to pick up car Advantage rental company told me mileage was limited to 159 miles per day. Priceline refused to refund the money because they have a statement that says rental company may have additional restrictions - if that is the case, then don’t mislead the consumers into thinking they are renting a car with unlimited mileage. It’s a bait and switch type of practice that takes advantage of the consumers. It’s wrong! Don’t trust anything Priceline advertises and before you use them, read all the fine print and if it’s a vague clause (Carte Blanche) be prepared to be taken advantage of.

So, I have been using Priceline to book a roundtrip flight to and from my home and school once a week for 6 months now. So needless to say I am an avid customer. I booked a flight for $408 today and less than an hour later got an update about pricing for my flight from Priceline saying that the cost had gone down to $333. I immediately call customer service to see about either canceling and re-booking or receiving credit on my account seeing as how they advertise BEST PRICE GUARANTEE. So, the first representative I call I am midway through my call and mysteriously the call is disconnected. So I casually call back and am on the phone with a representative for approximately 20 minutes. The end result of my call is, that in "his computer system" it is not showing any available reservations for this price, therefore he cannot issue a credit to my account.

Recently purchased airfare from Eugene, Oregon to San Antonio, Texas and return (along with a rental car) through Priceline's website. Since we wanted to have carry-on luggage and choose our seats, we upgraded from "basic economy" to "economy (recommended)" on Priceline's website. Upgrade showed the ability to choose seats but the website wouldn't let us do it at the time of purchase. This is where I believe Priceline's website is somewhat misleading - and as I have since learned, it turns out choice of seats only happens when you check in for the flights. When we couldn't accomplish the seat choices at the time of booking we waited a few weeks and then contacted the two airlines we were booked on. This is where we learned our seats were not guaranteed or designated with either airline but for an additional cost we could make this happen today.

Accidently booked in wrong state. Pulled up Mississippi hotel. They booked in Michigan. Called 3 minutes later when noticed. They said hotel refused refund, called hotel, said they can not say yes or no to a refund because it is paid directly to Priceline. Called Priceline 5 times and hotel 4 times. Got nowhere. Will never use them again. DO NOT USE PRICELINE!!! Have to file dispute with credit card company. They are making bank on their refund policy. Because there is not one.

Bait and Switch at its finest. A Motel was chosen under express was not even close to what was represented as an example of hotels that would be chosen under the express program. Called to cancel due to the misrepresentation and they refused. Had to go to bank and file complaint with credit card company to get my money back. Sad. Very sad. STAY AWAY.

I tried to purchase airline tickets through Priceline on an advertised Express Deal. When I tried to confirm the purchase the price jumped from $208 to $304 for the ticket. When I tried to contact the customer service department all they would say is that they don’t guarantee prices and could not honor the price. This is just a typical bait and switch tactic which is apparently what they like to use to induce purchases at a higher price!

Terrible customer service, when finally reached by both chat and phone, was not at all helpful at all to either change my car rental reservation times or even provide any accurate information about possible late car - return rental fees. Totally misinformed and irresponsible customer service, do not use Priceline!

We booked car rental from Fox via Priceline. First this place is far from airport and you have to wait for shuttle for long time. We had a SUV booked and upon arrival we got a SUV where Baby’s car seat was not buckling up and other 2 SUVs were same also, so we had to get another car. They didn’t mention any extra charge for upgrading. Later they not only charge extra $160 but also they simply lied and charged $1:30 more per gallon oil. As we book through Priceline, they should have helped us but they didn’t. They told us to email here and there for a week then told they couldn’t help. Not going to book any through Priceline again too.

I have booked airline ticket with Priceline thinking if I find a cheaper price they will refund. But do not believe their claim. I have spent nearly 2 hours with 2 different customer support agents. I am able to see different website and lower price but Priceline claimed in one instance they could not see my departing airport on the website I provided and in another instance the price is way more higher than what I am looking at on my screen. They claim they have live feed etc. but it is incorrect. I am able to book flights at cheaper price than theirs with same conditions and they are unable to see the same prices. You cannot contact them via email where you can show them the screenshots. Don't get fooled with this company and don't use them. They are a scam.

Booked an international trip via Priceline, they changed the schedule of my connection flight which would ruin some of my plan. I called their customer service hoping to get my flight rescheduled. Then they canceled my flight altogether and charged me 10 dollar for cancellation. I had to book another flight for a higher rate at the time. Terrible customer service. It takes forever and they won't help you get anything done. STAY AWAY FROM PRICELINE.

I purchased round trip tickets. My father's health failed, so I contacted Priceline to get my departure ticked at a sooner date. They charged me for a full fare and a service fee. One hour later they left a message that the price had increased another 100.00 and if I did nothing the ticket would stay as originally booked. I booked a sooner flight with another carrier and when I went to use the return ticket it was canceled. I spent almost 2 hours with one the phone initially to change my departure ticket only and leave the return ticket. The operator was rude, unhelpful and in the end hung up on me. This is not a company I will ever do business with again. To say the least they have no moral code.

Frist of all it states price Guaranteed if not they will refund you 100% money back... It's not true even when I read the prints.... When I called back to confirm it they just was being rude and refuse to refund me my money... So please. My advice to anyone. It's better to book on Hotel.com or just pay a little more directly to the hotel. Always double check the hotel yourself for the prices. They might have cheaper and better policy.

I booked an express hotel deal advertising a 44% discount. When I reserved it, I see that it's actually a 14% discount for prices listed on THEIR OWN SITE. I reach out to their customer service and of course they claim that they calculated it based on "a different rate" and that I had, in fact, saved 50% and they're sorry I "assumed" that the rate they used to calculate the discount was the rate they listed on their own site... This company is such a fraud.

Do not rely on "Name Your Own Price" or their "Express Deals" if you care about quality. Several years ago they appeared to rate their hotels fairly well (1*,2*,2 1/2*, etc). The last 2 times I used Priceline.com, I got a much lower quality hotel. Priceline just gave me an "Express Deal" for a Holiday Inn Express or Best Western like hotel. I bought it and they have me an Extended Stay America 1 double size bedroom. This happened to me last month when I used their "Name Your Own Price". There is no way this Extended Stay is the same rating as Holiday Inn or Best Western. Their idea of a free breakfast is a few packages of instant oatmeal you can take back to your room! Customer service was no help. They said you bought it, all sales are final, and you are getting a breakfast! I'm done using them. Ok.

Terrible customer service, nearly impossible to contact via phone. Was not helpful at all to ask about reservations or changing due to error. Hidden fees, not accurate hotel listings, NEVER USE PRICELINE.

I booked a car through Priceline from Dollar, purchasing their insurance offered on through their website. Call Dollar/Hertz Airport Frankfurt to confirm, everything ok so far. Getting there after overnight flight. And the friendly Hertz employees has a page with fine print underlined of their contract conditions, you have to purchase their insurance policy. So, you can't get another rental car on short notice for a reasonable price, so you are hostage. My price I booked was 435 Euro, I ended up paying over 1000. They were not interested in the contract I have through Priceline. It's a fraud. I called the German Priceline number and didn't get connected. If anyone wants to verify Priceline number **. I will never book through Priceline again. I have done it before through other sites without problems, also with Hertz. My advice avoid Priceline Car rentals. It's not worth the hassle and the money.

I feel very upset with the customer service received from Priceline; I choose the express deal for a recommendation from some friends...But I feel was a SCAM. I called 2 minutes after received the Hotel name requesting a relocation to a hotel front of the beach or the refund of the money but any Representative was not kindness to help me with inquiry. I will never recommended to any other person to used Priceline because we did not received the deal according with the description and the support to the customer is ZERO, and the focus to customer satisfaction of Priceline is TERRIBLE... I DON'T RECOMMEND TO ANYBODY USE PRICELINE.

I cannot believe that Priceline.com is allowing a sleazy, dump hotel/motel like the Rodeway Inn in Vallejo on their website. I thought priceline.com was better than that. I always used to associate Priceline with quality. Boy has Priceline gone downhill! The Rodeway inn needs to be condemned! There was false advertising I was unaware of what I was walking into when I arrived. Talk about ** city! There were vagrants, drug addicts and weirdos lurking about the parking lot all hours of the night and in the day as well. The room was filthy, I was afraid to sleep on the bed for fear of getting bedbugs or fleas!

There was a baseball tournament that was to be in Douglas, GA. The venue was changed to Cordele, GA. I made a reservation 6 days in advance for a hotel room in Douglas. I tried to get a refund, credit or a least a coupon to McDonald's 2 days before the venue started but they would not budge. They say this crap about how it was an express, reservation at a special price. Econo Lodge!!! A $50 dollar room. How much of a difference did Priceline pay for a $50 dollar room at Econo Lodge in Douglas. Will never use them again. With all the other websites for discounted prices for consumers will use one that appreciates its customers.

I rent a car with Priceline and they send me a confirmation with: BUDGET RENT A CAR - The company called me at the last minute and told me they no longer have the car available to me because: 1) Price is too low. 2) They said... The vans is out to be fixed. "But it is a BS." This is the second time this has happened to me while using Priceline services... So this time I was prepare and I did rent at the same time another van with a AAA SERVICES site and offer me a better price than Priceline and honored the deal. The Priceline do not monitored if the deal is honored. Very disappointed again... DO NOT USE PRICELINE.COM.

I accidentally made a reservation for the 12th of March instead of the 13th. When I went up to the hotel to check in they said they didn't have a reservation for the 13th so I had my boyfriend just pay for the room at the actual hotel. I did a claim with my bank considering I hadn't used the room or anything and it was confirmed I had not used it. This was all back in March. Today I get a notification that my bank reversed the claim amount so I sit on the phone with Priceline loans. All they say is they can't do anything to call my bank. Did that and they said they couldn't do anything to call PL. Call PL again. They tell me to call the hotel and yet again they can't give me a refund. I ** hate PL. Never doing business with them again. Bunch of scam artists. That's why they have a 1 star rating. Should be negative.

I understand the term 'nonrefundable'. What I don't understand is why Priceline uses this tactic when certain situations occur that may be beyond the control of the person planning on renting the car. We were to fly out west for a backpacking trip (early July 2018) and had made all flight and car rental reservations. Recently, the National Forest Service has restricted access to pretty much all public lands located in the northern parts of NM and southern CO. No sense in flying out there now so we cancelled flights (we did not use Priceline for airline ticket purchases) and had to pay a cancellation fee-fine, I understand that.

After booking my hotel online, I arrived at the hotel to check in about an hour after booking. I have a 5 lb elderly Chihuahua and even after charging me a $100 deposit just to check in, they wanted to hold an additional $200 for my dog and wouldn't let me continue to check in. I contacted Priceline because their website did not specify that the hotel was not pet friendly prior to booking... After contacting Priceline about refunding my money since I was not even able to stay in a room that I not only paid for, but also paid a deposit for in addition to, Priceline told me there was nothing they could do. No refunds. No hotel stay. Priceline pocketed it all... Horrific customer service, crooks!

On June 25th 2018 I booked a hotel, as I do many many times throughout the year with Priceline.com. I am aware that from the moment I see the price on the list, to the moment I select the room the price is subject to change. However once I am about to pay, and confirm the price when I pay, it should remain at the agreed upon price. Once I received the confirmation email I noticed the price had changed significantly from the last confirmed price I had seen. When I called to dispute this, they took an exceedingly long amount of time to figure out what was going on. As I tried to explain my situation to a customer service representative, whose English was poor at best, I was told that they had the right to alter the price at any time AFTER I confirmed the booking of the room.

Worst customer service experience I have ever received and will never use them again for anything. If you have any sort of a problem in your travels they will not help you out in any way. Never ever even expect a refund even if the mistake was on Priceline in the first place. Long phone holds as you’re passed up a ladder of continuous no refund policies even 10 minutes after booking. Priceline you are the worst!!!

Found lower price minutes after booking. Sent copy of site still no result... Do not use Priceline. Abby was the name she used... I guess she just follows a script until you get tired of sending her copies of the website. For 10 dollars it was not worth my time to keep trying to find the website to convince her she was wrong.

Hilton Daytona Beach Oceanfront Resort - I booked a 2 night stay at this hotel through Priceline. Unfortunately I had a family emergency, had to leave and only stayed one night. When I requested a refund for the 2nd night I was denied even though my cancellation policy indicates otherwise. The room smelled of mildew, the floors was dirty and the bathtub hardware was coming out of the wall. I highly recommend using another site and DO NOT plan a stay at this hotel.

I booked a Days Inn hotel room on Priceline and this was probably the worst experience booking a room. I searched a bedroom for 5 guests and read the information I needed to know and booked it. At first I was happy with the price and the two queen beds with an extra bed was sufficient. What I wasn't informed of, was that this room, by Priceline, was set for only two people! Two queen beds for only two people, even though, I booked for 5!

I booked a room online for a Holiday Inn, in Long Beach, MS. When I booked, I wasn’t aware it was a third party. I called to cancel and they said I would have to call Priceline because it was an outside party. I called and the people were very rude and point blank told me I would not receive a refund because I had clicked and accepted their agreement. I didn’t read the fine print and that is a lesson learned on my part but from all the reviews of Priceline that I have read, they are nothing but scam artists. Some kind of action needs to be done to shut these frauds down. I will not make that same mistake again. STAY AWAY FROM PRICELINE!

I booked a car rental through Priceline and went to cancel it the very next day. They informed me it was nonrefundable. the rental was 1300.00 and I was told I would still have to pay that amount even though I wasn't going to use it. I tried to contact them through chat and on the phone. The first person I spoke to was in India and I could barely understand him, the next person was in the Philippines. Neither person was willing to help me. I couldn't get anywhere with either of them and was frustrated by the lack of trying to find someone in the United States to help me with my United States reservation. Also, their lack of willingness to help by those who work for Priceline. I would never use Priceline again. Never ever again.

Was stuck in Newark and needed a last minute hotel. Booked Clinton Manor through Priceline. It said they had airport shuttle and looked good according to the pictures. After booking called for shuttle, no shuttle, paid $45 For a taxi to the hotel. Upon arriving and entering our room, it was disgusting. It was already so late and paid we stayed against our better judgement. As we had to leave back to the airport in a few hours. Didn't even use the shower. I'm not sure the sheets were even washed, found money in the bed. Will never book on Priceline again. Too hard to get your money back.

I booked a hotel in Kauai, Hawaii through my Perks site at work not knowing that Priceline was the underlying site fulfilling the reservation. There were several offer blocks to choose different options. Some offers specifically stated “excludes resort fees”, others did not. I chose an option that did not state that the resort fees were excluded because I wanted to pay everything up front. I received a confirmation e-mail for my reservation that listed the room cost ($903.42) and taxes and fees (490.56). The taxes and fees line had no detail itemizing the $490.56 amount. When we arrived at the hotel, we were informed that we were to pay the daily resort fee to them upon check in. I showed them my confirmation receipt and because there was no detail they told us we had to pay it and go back to Priceline. The hotel stated they would refund the resort fees we had to pay them directly if I could show them they were paid upfront.

Searching various hotels for 1 night stay, I see an express deal for a reduce rate. The deal gave example hotels, Extended Stay, Best Western, Holiday Inn Express; so I thought why not. I entered my information to reserve room and Econo Lodge was selected for me. Econo Lodge was not one of the examples listed as a hotel. Highly pissed; I chat with the customer service rep. requesting a refund and cancellation. Rep informed me that reservation was non-refundable, non-transferable and non changeable. Urging everyone to not use Priceline. False advertising!!!

Priceline has the worst customer service I've ever experienced with any business. I booked a flight and accidentally typed the last name wrong for one of the passengers. I've called Priceline 7 times, been on hold for several hours and have not been able to resolve the issue. Each time I call them, the person on the phone has no idea what I'm talking about even though the person I spoke to before said they were making notes on my account. I get different information as to what I need to do to resolve the issue.

When booking with Priceline a deal popped up stating "express book". It offered a deal to book fast and get this price. It was a better price than most I had seen so I booked it but of course in the fine print there was "tickets are non-refundable and non-changeable". Non-refundable I get but non-changeable? You still get your money. I called to request an earlier time slot for my flight to which they could not accommodate me. Honestly I found Michael my customer service rep to be very rude. He even laughed at me when I said I was confused why I couldn't at least change my flight. I didn't want a refund. He said "You CAN book another flight you just won't get your money back for this one" and laughed. I didn't find it funny and your sarcasm was not appreciated. I have never booked a flight where they wouldn't accommodate a flight change. I will never book with Priceline again because of this experience and I certainly don't recommend anyone else to.

Priceline is full of **. They advertise a hotel with three queen beds and book a room with one queen bed then they waste over an hour of my time to tell me there is nothing they can do to refund my money. I haven't even stayed at the hotel and they don’t want to refund for the false advertising they have done. Do not use Priceline.com. They suck!!!

I was looking for a hotel room in Hughenden, Australia on Feb. 28th 2018. Google send me to the Priceline website where I started a search. Along with several other offers for Hughenden hotels Priceline gave an offer for Hughenden Boutique Hotel, March, 03 2018. I booked the hotel and received the confirmation right away. But it located the hotel at 14 Queen Street, Woollahra, Paddington, Sydney New South Wales, 2025, Australia, which is far away from Hughenden.

Booked a rental car from Cumberland, MD to Baltimore Airport. Once arriving in Baltimore I see my rental car return address is 20 minutes from airport. Tried chatting online with Priceline and they directed me to Enterprise. Told them I paid $84 dollars for the one way drop off and the convenience. They said all the information was disclosed and then canceled the chat. NEVER AGAIN USING PRICELINE. If you can’t trust a company while you’re traveling then they shouldn’t be in business. Shame on you Priceline.

Booked a hotel last week via Priceline Express Deal, paid $101 per night and got 'Four Points by Sheraton'. Today (Jun-15-2018) the price for the same hotel within same travel dates (Jul-04 to Jul-07) has gone down to $91 per night but Priceline is giving all sorts of excuses to not match the price and refund my money. Priceline claims 'Best Price Guaranteed - Book an Express Deal™, we'll refund you 200% of the difference up to midnight before you travel. Scam. Please be aware!!

I bid a price for a hotel in a certain area. They gave me a hotel that was advertised for a cheaper rate than my bid. This hotel does not have internet in the room and the parking is horrible. Their so-called customer service kept repeating that there was nothing they could do. Why would I bid a higher price for a hotel I could have gotten cheaper?! Absolutely no concern for their customers. Save yourself money and headache, DO NOT USE PRICELINE!

Booked package with Priceline (flight hotel car). Paid all in advance. When picking up the rental car I was informed that Priceline has not paid them and I have to pay again. Tried to call priceline with the result that I spoke for hours with people from the Philippines and Mexico - no result. A request to speak to an agent in the US was denied. Their so called excecutive customer service only confirms that they received the email but you cannot reach them neither will they address the issue. This is borderline criminal and I will go through the attorney general of my state. BBB has also received a complaint.

Terrible terrible stay away!!! I have been trying to get help from them about an issue I had with my hotel reservation. They are just not helpful at all. The first lady told me they would get back to me in 3-5 days. It's been way more than that and I have talked to them for ten times now. I am just so upset! Don't buy with them!!! It's not worth it!!!

I’m Priceline customer service long time ago and I believe they always lowest price as they're advertising ”Best price guarantee. 100% refund if find lower price”. I booked hotel last week on Priceline $310 and after 2 hours my friend booked other website $287, I contacted them and provided all information and my friend receipt but their customer services were very rude. I told them “I don’t need you give me 100% refund as advertised, please cancel booking for me, I’ll book other website”. They don’t let me cancel and charge me full amount. I never book on Priceline again, please be careful with “BEST PRICE GUARANTEED” on Priceline.

I booked a hotel room through Priceline and for some reason my confirmation went to spam. I paid in advance $700+ for the room and made sure I could cancel the room up to 48 hours before our trip. The next day, I found a room for less and decided to cancel my room on Priceline. However, though my account was charged for the room, I could not find confirmation.

Priceline quotes you a price but does not guarantee the price or guarantee its vendor will honor the price. In my recent experience the vendor claimed that the Priceline provided quote was not something they agreed to and would not honor it. Being thousands of miles away and in a foreign country, I called upon Priceline for help and all I could get from them was they would look into it. 5 months later and they are still looking into it. Priceline quotes are worthless and their customer support is the same. Avoid Priceline!

Terrible!!! Do not ever use these scam artists. Could not cancel a car 2000 miles from us even though we cancelled our flight. Got the complete runaround!! These people are scamming people right and left. I will be contacting VISA as soon as I can to dispute the charges but not really sure it can be resolved. At least others will hear about this and hopefully not have as lousy an outcome. We stand to be out over $500.00. Caveat Emptor - Buyer Beware!! :(

I had a flight reservation for international travel bought through Priceline. Due to unforeseen circumstances with my visa, I had to rush to the consulate and get my visa done. I was not going to make it for my first segment of my reservation. So I called the customer service at Priceline to see if my first segment of my reservation could be changed to another flight. So, I called Priceline, my call got transferred to Priceline Travel services. I was on hold for almost 30 minutes; I had to disconnect. I called again, this time I got transferred to a live agent.

I was trying to book a car through AVIS, but their site was down. Somehow, I got into Priceline, found the Avis car I wanted at SFO, and reserved it for a date 9 days in the future. Since I had used Avis hundreds of times in years of business and personal travel, I felt comfortable in booking and efficiently completed the transaction. Within 24 hours, my trip was rescheduled, so I called Priceline to cancel. They told me fine, canceled the reservation and then I asked when I would see the credit on my account. They said I would not. Didn't you read the terms? It is non-refundable. I said, 'well, let me buy the insurance I saw advertised in case my trip is canceled." I think it was $11 or something, far better than the $131.00 I was going to just be giving to Priceline so they could rent the car again. No deal. They had already cancelled the car.

Name your price - 4.5 star only. Express Bid - 4 star (same hotel). The misleading part of this (apart from two ratings for one property): Name your price "this hotel accepted a bid of $113 - 12 hours ago". Express Bid - $73 (hint you have stayed at this hotel before). I only stayed at the one property, I know my "hint". Deliberately misleading customers and happy to continue to do so. Try Trivago, Hotwire, Expedia or Hotels.com.

Last Fall, my wife and I were going to a conference in Orlando, FL. We booked our stay through Priceline.com, thinking things would go smoothly, we were in for a shock when we arrived to check in. The desk clerk immediately told us "no, you have no reservation in our system, your name is nowhere in here." We had to scramble to find a room at a somewhat less desirable hotel, as we had already paid the fee for the conference, which was held in the hotel from which we were turned away. Nice, thanks a million Priceline. Tried to reverse the charge on my credit card, but the issuing bank, for some odd reason, refused to do so. So, we are now out some $350 Priceline stole from us.

I ordered a hotel for my son in Illinois because we were visiting out of town, because the card I had ordered the room with had my name and not my son's. I called to get a refund because my son couldn't check in and they refused to refund my money. Then they hung up the phone on me. Worst customer service ever. I'll never use ** again and hope you don't either. What kind of company is ran to scam people who can barely make ends meet.

If I could give a zero I would. I booked a hotel not knowing it was Priceline which was my first mistake. We were going to see our son in Houston but an emergency came up and we had to be in another state the date that we were going to Houston. I called two days prior to our reservation to cancel and they would not cancel it. I tried changing the date the next weekend because we still plan on seeing our son in Houston. They still would not help with that. If I would have called the very next day they could have canceled or changed it but when emergency pops up that is completely out of your control When we weren’t given a four day notice. I will never use this company again. Hotels.com is very accommodating and helps in any way and I would suggest anybody to use them instead of Priceline.

Please be very careful when using Priceline. They will not cancel your reservation for any reason. If you make a mistake or are unable to read the very fine print, you are out of luck. You can only communicate with a chat person - there is no option to talk to a manager to explain the situation further. I will never use Priceline again.

I used Priceline over the Memorial Day weekend to help me find a motel in NM. To make a long story short, when I checked out, I discovered that I would have saved $20 if I would have just booked directly with the motel. I called Priceline and all I got were excuses as to why they were not going to honor their best price guarantee! What a crock! This service advertises that they will save you money when, in all actuality, it ended up costing me more! I will never use them again and highly recommend to anyone else that you spend the extra time and go directly to the motel/hotel yourself to book your reservation. Priceline has to charge more in order to make a profit; yet, you'll still get an email saying you've saved 20% when I actually paid more than what the motel would have charged me if I would have booked directly with them! Total scam artists!

TO QUOTE PRICELINE "...you were billed the correct weekly rate of $121.88. However, additional charges was for Collision Damage Insurance at $175.00 and No Credit Card Service Fee at $140.00 plus applicable taxes and fees." Now that is EXCESSIVE and I was not told in ADVANCE. I find this at best deceptive.

I went online specifically to find pet-friendly hotels, as we have 2 dogs that travel with us. Found a great hotel for a reasonable price, after speaking with an actual human on Priceline. Said human informed me that yes, the hotel did take pets, with a $15 per critter per day charge. No problem!!! Book it. Done. Fast forward to check-in, a weekish later. We arrive, and I go to grab the room keys, whilst my hubs untied the stroller from the roof of the car. Yes, yes, 2 kiddos, 2 pups, and 2 tired parents. So I go inside, Bryan checks us in, and gives me a total. My response was to correct him, and include the $30 extra for the dogs.

I was booking a hotel in Brookline, Massachusetts, and they gave me a hotel in Newton, Massachusetts - if you are familiar with the greater-Boston area, these are 30 minutes of driving from each other. I contacted Priceline customer service, which isn't able to do anything evidently. To boot, they gave the hotel wrong information for me. Very unsatisfying outcome and experience using Priceline.

We booked thru Priceline a motel in Yuma Az. We arrived at 10:00 PM. Went to check in and motel no longer opened and had not been for SIX months. We called Priceline and they put us in a hell hole in bad part of town. Next morning called them. They told us too bad and we were on our own. So we found a room. Same price but MUCH NICER. I don’t have order number but can get receipt of the whole damn mess. We tried to ask for our money back since they sold us a non existing motel. Told No. Filed with VISA. PRICELINE FOUGHT THEM on 2 diff attempts to get money back. So it has been six months now. THEY KEPT ALL OF OUR MONEY. We had proof of staying in another motel. We had proof of everything. Priceline is a joke. You will end up paying more and would never deal with them again. So we ended up paying double for our rooms. Stay away.

they claim 3*, no free breakfast, nor pets allowed. The regular price of this hotel before my booking is 99$, and right after my booking they changed the price to 114. I honestly felt like their website and pricing is simulated to get into a trap. In conclusion, I paid more price than regular (with free cancel) for a hotel that I don't want and can't cancel.

This is worth a read: Please reconsider using Name Your Own Price if not eliminating Priceline completely as a tool. The policy, which advertises, "Priceline will find you a hotel with (whatever star rating you give them) OR HIGHER." True, you cannot see the hotel until after you win a bid BUT with some research, you can figure out which hotels are around, their star rating by Priceline and other sites, their amenities & which ones are available prior to placing a bid. That way you know, or should know, what hotels will be in the "pool" Priceline is forced to choose from prior to bidding & giving Priceline any credit info except what happened to me. The Priceline main site lists all hotels in the area and gives them a star rating.

Priceline you suck!!! I booked a reservation for a hotel with certain amenities. I get a confirmation email, my debit card is charged. The hotel I picked is named in the confirmation, along with all the amenities. I call two days before the trip, and my reservation is actually at a Motel 6!! Without the amenities I already paid for! They refused to fix it. They gave me this runaround about how both hotel had the same amount of stars so it was fine. Never mind the fact that their confirmation email AND reminder email both showed I was in the better hotel. It wasn't until I called that I found out it was all bogus. How does the bait and switch still happen?? How is this legal???

I did a name your price for a hotel in Kansas City. I received an email stating my offer was accepted. As soon as I opened it another page appeared with a lower rate. I thought, Great! I'll accept that one. Little did I know, I now had two reservations. I immediately contacted Priceline with the issue and was told that they couldn't do anything for me. I elevated my request to cancel the lower rate to two people with no success. I've used Priceline several times, but will not in the future. I was told they couldn't do anything, I told them they chose not to and I would write this review and let my friends know of the poor customer service I received.

I have previously had some positive experiences with Priceline, so I can only say it reflects on them that they defrauded me out of $178 on my recent trip to Denver. They rated the hotel I reserved, the old run down Quality Inn in Globeville (central Denver) as a 3 star hotel. What a joke. When I arrived in the lobby, I thought I was in the State Pen. Scary looking types, ** and Hispanic, with tattoos and ganger look. Very bad news. Awful what ** does to your teeth. The front desk was understaffed and oblivious to the people standing in line. There was a cigarette filled sports saloon on the opposite side of the lobby area. I asked for a non-smoking room, but was told that all floors were smoking except the bottom two. The hallways reeked of cigarette smoke.

My significant other and I booked a hotel through Priceline.com and initially were happy to see a better price offered compared with other hotels in the area. After booking and arriving at the hotel, the front desk informed us we had no reservation and to call Priceline, because they didn’t even have ONE room left. So we were charged by Priceline, called them and initially spoke to “Jan” or “Jam” and kept getting the run around and put on hold and directly LIED to regarding her “attempts to call the hotel and no one answers” (8 times to be exact, she told us) and that is the only way they can refund us.

DOWNTOWN SEATTLE HOTEL: HORRIBLE - HOTEL WAS NOT IN THE AREA I ASKED FOR. CHAT SERVICE IS HORRIBLE - customer service is horrible! Stay away from this website - run!! They lie - cheat - and will never refund your money. They charged my fiance's card by who knows how?? Had it billed to my 17 year old daughter not going and put me in a hotel out in the boonies nowhere near where I was suppose to be. Then they said, "Oh well. Too bad." I said, "How did you get this info???"

Do not use Priceline.com for anything. Their pricing is appealing but you get what you pay for except if you have a problem. I conducted a search for minivan rental for a 10 day trip at San Diego Airport. The reservation ended up at San Francisco Airport somehow. They refused to change, cancel or refund over $600 because of their "No Changes Policy". Whenever you have a problem you must talk to a person who speaks broken English with a heavy accent reading prepared statements to general questions. There is no one who can resolve your problems. They do not care about their customers and I was hung up on several times and I wasn't even obnoxious or yelling, simply presenting logical and reasonable positions that they did not have prepared statements for.

Once you prepay they charge your AMEX immediately - within 2 minutes. If you want to ask questions or try to make any changes (even pay the difference) there is no help at all. Their customer service reps are reading the same info on the web page so don't even try to call. You get their recording for the first 3 minutes then they are useless.

So I have been trying to book a flight online and it's just not going through! I have tried several times and same issue until I thought let me call them. I called and explained the issue to the lady. God knows where on the earth she lives, with broken English, told her what's going on and she is like "you have to keep try or change your search!!!" I am like!!!! It's not the search issue, is there anyone who could help me to figure out the bug and fix it or should I just book somewhere else, and she hangs up on me!!!! REALLY???? This is so crazy! Would never buy from them again! Go teach your employees some Costumer Service skills first!

Let me premise this with how hard it is to get a human on the line. When you finally do that person usually has a unintelligible accent and you have to repeat yourself several times. This is what I emailed Priceline... "My wife and I had a horrible night of sleep due to hotel mismanagement. We were forced out of bed at 4 AM this morning due to a horribly loud alarm that rang throughout the hotel leaving us scared and shocked and unsure what to do. We waited several minutes, unsure what to do and not knowing what was going on. We finally called the front desk and they said it was ok to go back to sleep, that one of the kitchen staff employees had put too much oil in the potatoes and that was the reason for the alarm.

I booked a direct flight for my daughter and granddaughter from SNA to ORD. After hitting submit I was charged for a flight that took them through San Francisco and arrived in Chicago after 1 am. I called customer service to have them correct it to the flight I had booked. The response was, "We will cancel the trip but charge you 15 dollars." I have used Priceline in the past but never again.

I booked a hotel in Savannah GA for 3 nights. I paid IN FULL with my credit card and also Paid the Credit Card Bill in full when my credit card statement arrived. I arrived at my hotel and the front desk told me my virtual credit card was declined. I would need another form of payment. I showed the hotel my order number from Priceline. The hotel called Priceline and explained the situation. Priceline agent said there was nothing she could do and hung up on the hotel agent. The hotel called again, this time asking for a supervisor and the agent with a heavy accent said she could not understand her and hung up again. The third time the hotel call, the hotel agent told Priceline to cancel my reservation... Priceline said she was not able to cancel the reservation.

Terrible experience with Priceline. I booked the tickets on their website. However, within 10 hours I checked the prices for the same flight (time, airlines and etc) and it was lower. On their website says: "We Guarantee the lowest price on everything you book. Find a lower price, we'll refund you 100% of the difference. Book an Express Deal, we'll refund you 200% of the difference. Guaranteed."

I logged in to purchase a flight to Virginia. I selected both flights and was directed to pay and was offered to save $100 on the ticket if I applied for the Priceline credit card, so I did. I wasn't approved immediately, it took three days. So I go back to Priceline to purchase the ticket, but couldn't figure out how to get my $100 credit. I get on the chat window with Luke and I explain my situation and he seemed nice enough at the beginning, like he was going to help me.

I book a 1 bedroom hotel for 3 days through Priceline and ended up not needing the reservation and got stuck with a $275 (nonrefundable) fee. This is a disgraceful practice and they should be ashamed of themselves.

I find it responsible for me to share my experience of being ripped off by Priceline. A few years ago, my sons were working in Alaska and wanted me to visit for my summer vacation. I had located a round trip flight through Minneapolis for $380.00. My son, Mike, worked nights and offered to look for a cheap fare in the wee hours. The flight he booked through Priceline was $750.00. A week before my scheduled flight, I slipped on stairs and injured my back. The doctor I visited wrote a medical excuse that I could not tolerate travel until healed. The airline accepted the excuse, but advised me that Priceline would not. I was told, instead, by Priceline that I had a year to rebook and to use a transaction number, in addition to my son's information.

My experience with Priceline was terrible. I called their customer service multiple times because they messed up the dates for my travels. They charged me double for the hotel, and then they didn't put my information incorrectly so I was charged by the hotel as well. I was back and forth with them on the phone for TWO weeks, and the customer service was EXTREMELY poor. I was very upset by this and will never book a hotel through Priceline ever again, and will recommend that people book hotels anywhere but Priceline. It may be cheap, but it is definitely not worth all of the problems they have caused, and all of the inconveniences.

I tried to book a hotel with Priceline but the website did not work. I received a web message telling me my credit card details had been entered incorrectly and Priceline still took the money. I don't know how money can be taken from my account if the website error message says the details are wrong! Not only that; Priceline took the money from my bank for the booking 3 times so far! My bank have confirmed to me that Priceline have taken the money. Over £2000 ($2500 US Dollars!) I called to complain to Priceline and they said I should receive the money back within 7 days! There was no apology, no rush to help correct their mistake, no escalation as to why the website gave the error message but managed to take the money anyway. Terrible terrible company, will never use again and advise everyone everywhere not to use them. I am questioning if this is fraudulent.

Horrible customer service when switching flights. Called several times about changing my son’s flight by one day. Priceline stated they couldn’t switch the ticket to a price less than the original. They made me pay for a more expensive ticket of the same flight even though there was an available price $20 less than what I originally paid. Where is the discount and service that they advertise? Furthermore the original ticket that I bought from Priceline was not discounted from the airline’s price. Very unprofessional, will never use again.

Priceline has the highest car rental prices, over $100 dollars for a day rental under the economy section. I used other means of car rental where they start at $32 even for a pick up truck. Will not be using Priceline ever. I created an account with Priceline just to write this review.

National Car Rental and Priceline, Terrible experience trying to rent a car, policy on debit cards was not clear and they would not honor my reservation made several days prior to pick up date. I had to pay a 42 dollar cancelation fee because they would not fill the reservation. The “oh well, it’s your problem” attitude of this company is bad, be careful and read all agreements very carefully. Will not use them again.

ON MARCH 5TH I BID ON A CAR. Accepted Avis $462.00 bid for Fort Myers, FL from May 12-24, 2018. A totally unexpected family emergency arose today and we are unable to go to Florida. Their cancellation policy is iron clad. Would not even consider a partial refund!!! BUYER BEWARE! NO MERCY.

I booked flights with Priceline, and they made a mistake in the confirmation. I tried to call immediately to correct the booking mistake. The call goes to a hold mode, and no EVER answers the phone. I've tried calling 4 different times within the 24 hour fix/change time frame and get the same response - none. Each time I've called I've been put on hold for over 1 hour! And no one EVER came to the phone. I am concerned if the booking are even legit at this point. Don't waste your time or money with Priceline, not worth the headache or fear that the company is even real! Learn from my huge mistake - better to pay more for a real booking, and customer service that actually responds to a phone inquiry to fix a Priceline generated mistake!

I purchased my ticket for $797.99 with the intent to cancel if my vacation was not approved (24 hr cancellation on website). It wasn't so I called and the representative said this reservation cannot be cancelled or changed, much to my surprise. I took it further by calling my credit card company and they started the dispute, it's now two months later and Priceline will not entertain my dispute nor will they give me anything in writing stating that I called to cancel within the 24 hours. They need to be investigated for false advertising. This money took me a long time to save. I am going back home to elderly parents 3000 miles away. What they did was unforgivable and dishonest. Someone needs to look into their dishonest practices. Just go to their website and you will see for every flight information at the bottom it shares 24 hr cancellation. Please help me.

Made a reservation to a hotel in Kissimmee, Fl and used this third party company because it appeared to be cheaper. Reservation was for 2 adults and 2 children of 10 and 7. To our surprise, a confirmation was sent back for only 2 adults so only 1 bed. Of course the credit card was entered and charged so when I called the hotel, they stated that Priceline and the hotel had their combined rules so if I wanted to upgrade it was going to be $80 more and only a sofa bed would be added to the room. Not a two-bed room! After calling Priceline to complain about it, they said "too bad" and if I decided to cancel my reservation, they would still charge the full amount for the 4 days we had reserved. I recommend to everyone, do not use this company. They have shown how they do not care about the customer at all.

I book a hotel room on Priceline.com and the place was a complete dump. There were blood stains on the wall, the toilet was leaking out on the tile, there were bugs in the room, the carpet had semen stains, everywhere was dirty. There was coffee in the coffeepot that appears to have been there for months, There were dirty socks on the floor. We called Priceline as soon as we arrived at the hotel and noticed the conditions and they refused to help. They told me to speak to the manager of the hotel and it was 2 am. There was no one on site except for the front desk clerk who did not have the authority to make any decisions. I was assured by Priceline that they evaluate all the hotels that are listed on their website.

When purchasing a travel package Priceline really knows how to make their customers feel our business is important to them UNTIL WE PAY. I spoke with two different representatives about my trip that is a month away and they basically told me, "Too bad, it’s an 'exclusive deal.'" They were useless and do not care at all about my travels or even try to accommodate me or help make any suggestions. I will NEVER purchase anything else from Priceline due to their TERRIBLE customer service.

Priceline was horrible for us. They've gone downhill. I've booked every vacation through them, and now they are doing false advertising on their hotels. In Express Deals, I was offered "bed choice" -- something you absolutely need with a family of four. After paying, I was told bed choice would be available once I got to the hotel in 2 months. So if they sell out of rooms with 2 beds, my kids would have to sleep on the floor. They refuse to change the reservation to guarantee 2 beds, and they refuse to refund me. Two of the Priceline supervisors challenged me saying it did not say bed choice until I was able to prove it. One of them kept saying it was impossible that it said that and implied I was a liar more than once. I've added a screenshot where it proves there WAS a bed choice promised. I'm stunned by this awful level of bad management from a place I patronize every single vacation. Shame on you Priceline, and get better customer service!

I booked a hotel in Orlando through Priceline approximately 60 days before my trip, I was in Florida in a different area and the day before my check in I got a email saying the hotel was overbooked and they switched me to a different location, well I had chosen that one for its location and really nice poolside area. The one they changed me to was not even close to as nice. After many calls and lots of time wasted on the phone I got a room in a similar property. When I checked in there I was told I had to sit through a 90 minute vacation club presentation as part of my stay there, like I had not wasted enough of my vacation time on the hotel mix up. They got rude also when I let them know I had no intention of purchasing anything.

I booked 2 rooms for a business trip via Priceline. They charged my CC on both rooms. When my staff arrived before I, they had the reservation but no payment. She had to pay with CC of no room. When I arrived they had NO reservation nor payment confirmed. I had the copies of the confirmations with me, yet no information. So I had to REPAY for both rooms at a higher rate. Called customer service and with had to deal with the customer service that transferred me to Booking.com and after 30 minutes received a refund of the charges applied by Priceline or Booking. Not sure at this point who does what and they said they would refund the difference of the higher hotel bill and the price quoted by Priceline after I presented them my CC statement. Next time I book direct with the hotel! No more middleman.

I booked a hotel with Priceline and they promised me a three star hotel and the booking is non-refundable but they gave me a wrong name and address of the hotel. Me and my family were in trouble there and when I called Priceline the supervisor named "STEPHEN" told me its non-refundable and we can't do anything. I pray to God these cheat people should be punished and especially the supervisor STEPHEN. He was very rude and bad. I wish I could have spit on his face. God will not forgive these cheat and fraud people. Just to make money they can do anything.

And then makes you dance through hoops trying to correct the situation. Their system took a one day rental, changed it to a week rental, and charged me. I'm allegedly going to lose $50 FOR CANCELING. It took me several tries to get it to go with the 3rd morning, to the third evening, I then went through with putting in the info and boom, the reservation LEAPT forward a few weeks and changed to a week... Unbelievable.

Don't use this site. Having never used them before and having used Booking.com and Airbnb countless times without hassle, I thought I did my homework and checked reviews and did a scam search on Priceline. All appeared above board and I found a great deal on Priceline after spending many, many hours scouring the internet for 'exactly the right place' to stay for 5 nights in Phuket.