Priceline Reviews

Beware when you book a car rental via Priceline. It is prepaid and if you return the car sooner as I did you get no refund and the car rental company will not tell you. I booked a compact car for 7 days $312 and returned it after 2 days. If you book with a rental car company directly they give you a refund. Never again.

I've used Priceline.com many, many times over the last seven years and was very pleased with them until a few years ago. I found that I wasn't getting any good deals from them so I stopped using them for a couple of years. Just over a month ago, I tried using them again with terrible results. I booked a room in Las Vegas through Priceline.com for two nights. At checkout, there were over $70 in additional fees. I tried to explain that I had prepaid through Priceline but the staff told me I had to take it up with Priceline. Calling Priceline proved pointless. They told me that in the fine print on my reservation contract, it stated that the hotel could basically add on whatever charges they wanted and the issue was between me and the hotel. If I had booked directly through the hotel, these charges would have been included in the price and known in advance. I can only assume that Priceline does not include these charges to make it seem as though a customer is getting a deal.

I made several attempts to book hotels on Priceline over two days. Each one was either rejected, timed out or they told me they would "get back to me later" (in a 5 minute time window). Unfortunately on one of these attempts the bid actually went through. I had no knowledge of this but received an email timestamped hours after my bid. When I called to complain they told me there was nothing they could do. They cited a signed document which agreed to their terms. I of course did sign it; however I signed it hours earlier than the timestamp indicated. They were completely unhelpful and offered nothing by way of resolution.

First time I ever used priceline. Plans changed, am unable to fly confirmed ticket time, called to initiate a later flight, no changes allowed even though I offered an additional $200 which is higher than advertised price on the airline! Absolutely no changes. This is hard to accept since the flight was booked 2 months in advance. So now I eat a $500 ticket. Never again Priceline.

I booked a room for funeral services I will be attending. Less than 2 hours of booking the room, I received a call from my family saying the funeral services were moved a couple days out. I tried to cancel my reservation with no success. I then tried to move my check-in dates out a few days with no success. Priceline gave me the number to the resort so I called them but they were confused because they take direction from Priceline. They were just trying push me off. Either way, the cancellation policy is (as I read it) you can cancel your policy but it has to be a month in advance. That doesn't make sense when I rarely book anything over a month in advance. I will never use Priceline again....especially so I do not have to deal with the customer rep...

When we booked an international flight through Priceline, we were told we could change the return flight day for a fee, but then when we tried to change it, after being transferred around on the phone for over an hour, we were told that it is in the fine print that the flight date cannot be changed. Quite expensive as we had to book a new international flight.

After finding a room on Priceline website we took it and received confirmation numbers from both Priceline.com, Bookings.com and Extended Stay America. Now they are backing out on their advertised price, tripling the price. They are CROOKS and will advertise anything and then tell you there was a disclosure and they don't have to stand by their advertised price.

2 customer service reps said they could give me one time refund of $200 cancellation fee and be charged $50. After speaking with a different rep I was told that was an error on their part but could not cancel. Now I am out $345.

I had the worst experience with Priceline last week. I had a job to do in New York so I was debating between getting car service, or getting a car rental. Finally we found a 100 dollar rental for 2 days through Priceline. My plane was late, then they put me on a different flight. Finally at 12.30 in the morning, I am at budget rental and they are trying to charge me 300 dollars instead of 100. I spent an hour on the phone with Priceline. They try to give me bogus excuses, of why that could of happen. They didn't do anything to accommodate me. Finally at 1:30 in the morning, they said "have a good night!" I will never use them again! And if you don't want a chance to end up stranded in a not so familiar location in the middle of the night without a car, or a hotel, don't use their flaky services neither!

I booked 1 room and then added a room. When we got to the hotel, I found out I was booked for three rooms. I said I only needed two and to cancel one. They said I had to do it through Priceline. When I tried to cancel one room with them, they said it was too late and they marked me as a no-show for one of the rooms. The hotel didn't put a charge on one of the rooms so that means Priceline kept all the money for it! I will NEVER use them again. I will deal directly with a hotel from now on!

My fiance and I decided to book a hotel through Priceline.com. We used "Express Deals" option and we didn't forget to purchase "trip protection". Where was saying 100% of cancellation. So, we got nice hotel but no pets allowed. We called customer service, explained everything and asked to switch a hotel with in the same price group but pets allowed. They said it's impossible because all deals are final. Then we remind them that we have trip protection. But we found out that it's only for illness and death of one of us.

I booked a hotel reservation online with Priceline's "Name Your Own Price" option today. I have used Priceline numerous times before and have been very happy with their booking service. However, today I attempted to book a hotel and when asked how much I wanted to bid I entered $70 per night. Priceline then had me confirm the booking I was requesting as well as the offer I entered for $70/night. Priceline then went ahead to search and book a hotel per my request, but when I reviewed the reservation confirmation, the per night booking rate was charged/booked at $96/night. This was obviously not what I submitted the request for and at no time was I asked if I would accept $96/night for the booking.

I made 8 bids for a hotel room in Baltimore, 5/5 - 5/8 or for 3 nights. All were failed bids. In the meantime, Priceline sends email saying "try again". When replying to the email, it shows up in "express bids" with the correct dates. However, I moved to the "make a bid" section. There it changed the dates on me and reduced the stay by one night. I didn't pick up on it until the bid went through or "won". I called them within 5 minutes. After 30 minutes, first with the support and then with Customer Relations, they would not either cancel (at no cost) or add a night at the same cost. They said I must have put the shortened trip length in.

I booked a Hertz rental at Bradley International (Windsor Locks, CT) thru Priceline and prepaid for the 3 days I needed the car. When I arrived at the Hertz counter, people were sitting waiting for cars, and the Hertz representative said that no cars were available in the category that I ordered (the lot was full of cars). She did offer to give me a "premium" car at $50.00 extra per day. Having no recourse, and having an appointment that was important to me, I reluctantly agreed to pay for the "upgrade". Hertz had plenty of cars to give its clients, but chose to sell them rather than issue upgrades to those of us who did not have the "correct" car waiting for us upon our arrival. What was the sense of paying Priceline for a car that was not available in the first place? Priceline does not look after its customers' needs, and does not provide the kind of support that a company of its size and weight should. I will not use Priceline for any further trips until they change their policy.

After trying to cancel my trip and even having a cancellation insurance, Priceline's employees gave me a very hard time, were disrespectful and rude, tried to tell me that I cannot cancel, etc. They talked in a very discriminatory way especially an employee by the name of Ana ** from the Philippines. I never ever book with them anymore and I fly once a month.

It was the first time I tried the foolish name your own price. I didn't know what really happened. They couldn't accept my price, so I had to add different choices and add price. I was so confused. When the booking succeeded, I found that they also added the taxes, and the price was even more than regular booking. I called the customer service. They said that it could not be cancelled. I have pleasant cancelling experiences with other websites. All other websites can cancel booking, except damn Priceline! They say name your price, but never accept any price that is lower than regular booking price. Priceline is just cheating! Priceline is the worst booking website ever! Never go with Priceline!

I admit that I booked for the wrong evening. However when I contacted Priceline.com customer service, I ended up getting connected to sales people instead. What should have been a 5-10 minute call at max turned into a 30+ call where I was never able to talk to anyone about changing my reservation date because they kept going through item after item that they were trying to sell me.

(Priceline Scammed Me) I am a Military Mom who knew my flight dates to see my son could change at any time. I talked to the representative at Priceline and told them I had to have refundable tickets, as dates change due to military procedure. I was told by the rep that all I needed to do was buy the trip insurance. So I bought the trip insurance and then the date changed! Priceline then tells me the insurance company is not owned by them and they have no control over what they cover! I absolutely asked this question when I was booking the tickets for my son, Mother and I. The insurance company tells me there is no way to reschedule my flight except for death or if I'm in the hospital. I just wanted to change dates, I wasn't going to cancel the trip! Now all of a sudden I have non-refundable or exchange tickets. Do not trust what they tell you! They are all a bunch of liars and could care less about my soldier who is serving for each of them also.... Make It Right Priceline ........ Serve your customers as my son serves his country! Become an American and do what you promised me!!!!!

Made a reservation with Priceline for a hotel room. Advertised as hotel near Newark Airport. Hotel was located about 10 minutes from downtown Newark. Arrived at hotel and had a problem checking in; hotel did not have reservation. I had a copy of reservation from off line. Got to the room and it was so old and smelly. Sheets on bed are so old they are yellow. Curtains cover 3/4 of the window. Bathroom is so old and outdated; tile so old and cracked. The room was furnished with old furniture with signs in the lobby advertising furniture for sale. This place is more like a rooming house. The next morning at the desk, they attempted to make me pay for the hotel room a second time. This Place is nasty beyond belief.

This is the first and last time I deal with a car vendor. If you make a mistake on your computer and put the wrong info and hit that booking key, you just got screwed. You can't change, cancel, ask for a different car. But they charge your credit card and lock you in with that fake contract you haven't even sign yet. I've never heard of a contract that can't be modified the same day you call them. Boy are they nasty and rude. I thought I lived in America. This is bull.........never again. You read this, don't do it. These people are not even human.

I decided to use Priceline for the first time for a car rental and after looking at rentals on the actual car rental site, I realized I could have gotten the car for $40.00 cheaper. My mistake for not looking at the direct car rental site first. I called Priceline up and asked if I could change the drop off location and only mentioned to the Priceline rep my dissatisfaction with Priceline pricing. I was not asking for a refund because I did read the NO refund clause. The Priceline rep then proceeded to tell me they can cancel my rental for a $55.00 fee so I can rebook it direct at the $40.00 cheaper rate! I will never get used to how some companies enjoy insulting their customers and treat them like complete idiots. I will never use Priceline again and will do all I can to warn others how rude they are. Keep away from Priceline and check every other site first. Companies like Priceline need to go out of business fast...

This company has terrible customer service. I phoned in to change a flight. They told me that there would be a $80 charge through the airline, Virgin Airlines. I phoned the airline itself and they advised me that there was no such charge and that I should tell Priceline to contact them about the charge. Every time I called Priceline they would hang up on me. I spent over 4 hours on the phone, every time the agent would tell me they were making notes that there was no charge, every time I would call back there would be another hour on hold, followed by them telling me about the charge, and then they would hang up on me. I would have changed the flight directly through virgin but had to do it through priceline as per the policy. DO NOT USE PRICELINE!

I booked hotel accommodations through Priceline for a trip to Disney World. I did the express Deal and chose a 3-star hotel. I assumed that I would get one of the hotels that was listed in the example. Was given the Clarion Inn in Buena Vista, Florida. I read reviews that were not good about the Hotel. I filed for cancellation since I bought travel insurance; I've read that they don't give refunds for cancelling. I am waiting to see and hoping.

It happened to me with a rental car. My wife and I booked a bucket list trip to Virginia for a week. I used Priceline for the first time to rent a car. We decided on Dollar Rent a Car through Priceline. They showed a picture of a Dodge Charger and advertised it a "Full Size Car." They stated in the ad and the rental confirmation agreement "Dodge Charger or similar."

Priceline is very deceptive in its listing of Resort Fees. I would not recommend using this company. I have used this company previously, but this last time, pushed me over the edge. I have found it's less expensive to either call the hotel directly or use a different travel agency. Priceline should be replaced.

Before you do business with this greedy website, make sure you are aware that the customer service is dump ass and does nothing, just take advantage of your hard situation to charge you.

I have used Priceline in the past, but NEVER again!!!! No one you can speak to on the phone knows anything, all they can do is read off the legal verbiage, and no one has any power to do anything! I wanted to be IN the French Quarter, and I am ACROSS THE STREET from the French Quarter. I was told, in writing, I was saving like 33%, but I can get the same room without the hassle on the Hilton site for THE SAME AMOUNT OF MONEY. NO SAVINGS! I want a King bed, Priceline says I have to call the hotel, I did. The hotel says I have to call Priceline, I did that too. Even though the rep I spoke to at Hilton said they have King beds, and even though I can get a King bed on the Hilton site, the Priceline rep said they are sold out of King beds and that he can't do anything.

Even if you have a family emergency and through no fault of your own have to cancel, even if you contact them a MONTH AHEAD, they will not issue a refund. Yes, you read and sign their cancellation policy. IT IS TO YOUR BENEFIT to pay the $6 or $7 a night savings TO THE ORIGINAL VENDOR, HOTEL OR CAR. The people I spoke with offer no leeway of any kind. On Social Security, this was a huge amount of money to have them put into THEIR accounts! SO DON'T HAVE AN EMERGENCY OR FOR ANY REASON, THINK THEY WILL WORK WITH YOU. THANKS FOR LISTENING.

We reserved a rental car using PRICELINE in Fort Lauderdale, Florida. They made the reservation with EZ Rent A Car and emailed us the information. We picked up the car at EZ Rent A Car, and they said Priceline had not paid them. EZ Rent A Car did say the reservation was thru PRICELINE, but they had received no payment. PRICELINE messed up the reservation on their end, and made it with HERTZ, although they emailed us the information for EZ RENT A CAR. So we ended up paying for this car rental twice, and are still fighting with them about it a month later. DO NOT USE PRICELINE EVER FOR ANYTHING. Their reservation/computer system is completely full of bugs and you could end up paying for AIRFARES or HOTELS or CAR RENTALS two times.

I have only used Priceline once before under the exact same circumstances. I needed a hotel in an area that I am very familiar with. I specified that same area and ended up with a hotel several miles away in a different area. I called customer service and was told that I included the other area in my search. Suspicious after reading other comments. I repeated several times that I had specified area 'x' and I was nice but firm. The gal hung up in me. Didn't escalate to a supervisor. A very telling sign.

My wife made reservations at a Hampton Inn and Suites in Greensboro, NC on the 27th of February through Priceline for the 29th of February. We then realized it wasn't going to work for us. So we tried to cancel but they told us that we needed to cancel by the 26th of February. So we called Hampton direct and the manager, Nishant **, was rude, got loud and hung up on us. At this point we thought we should just go there and try and fix the situation. The staff on duty was very short with us so we left and didn't stay the night. Apparently they have a 100% satisfaction guarantee and we were anything but satisfied. I have never been treated like that before at any hotel I've ever been to. Since we didn't stay I don't think we should be charged. Please get back to me and let me know what's going to happen. Thank you. You can call me at **.

Do NOT USE Priceline!!! I won't get into the length of my experience but if you are booking a room at a hotel, find the cheapest price on-line then call the hotel directly and tell them what you found. Most will meet that price and this way if you have to cancel anytime during your stay, the hotel is more then likely to give you some refund. Priceline does not.

I booked a a hotel thru Priceline for 1 night. I got 2 confirmation emails from them and my bank was charged twice. I called Priceline, was informed by Anabelle that it was only a confirmation fee and would go away, "don't worry, you will only be charged $57.91." I got to the hotel to check in and asked if there were 2 hotel confirmation numbers for me. I was told "no, we show one." I called Priceline and never got to speak to anyone. I called back in the morning when indeed my account had been charged 2 times, and now my account is overdrawn. Called again, I got the whole, no refund crap.. But we will call hotel and confirm.. After forever, she got back on and told me the hotel had confirmed that both numbers had been booked and used.. Then got the policy again. I called the hotel and was told there was a mistake on Priceline's side. They showed nothing for me being charged twice or that there were two bookings for me. I am writing this as I am still in limbo to see IF ANYTHING will be done.. For now I agree, who we have to get a hold of to start a mass lawsuit?!?! Cause all this theft is bs.

I booked a car rental through Priceline expecting big savings. Priceline only paid the car company a small part of the actual cost, and the car rental company says it is my problem. Ended up costing almost 3 times as much to rent a car as if I had just booked it directly myself. Priceline is just a scam!!!

I'm very unsatisfied with Priceline. The ads are misleading and you will be charged additional fees and taxes. I will be using Hotels.com next time.

They gave me wrong car and now they won't change it or refund my money.

I understand the express deal feature means no changes/cancellations/etc. However, I take real issue with the fact that at the END of the form it asks you to log in to your priceline account and in doing so, refreshes the page and reverts all your fields to blank and your selections back to the top of each list. I went back to re-enter the information, not realizing my selections had been changed upon refresh. I ended up with a smoking, handicap accessible room (I am not handicap and I am traveling with a small child). Of course they wouldn't change it even though it was their system that changed it from my original choice. They should have made it right. Reverting everything after you have filled out the form is pretty slimy. I will NEVER use their service again.

After making hotel reservations through Priceline we called the hotel room to confirm the hotel had the wrong room and advised us that it would be an additional $15.00 per night to change from a king size bed to 2 double beds. We agreed to pay the difference and when we went to check in, the hotel said they did not have the room. We contacted Priceline to be told, "Oh well, there is nothing we can do and we will not refund your money." They didn't even offer to find another hotel, NOTHING!! Now we are out of town searching for a hotel room and out over $100.00. Priceline has the worst customer service and they are a horrible bait and switch company. DO NOT USE PRICELINE EVER!!

I booked a flight through Priceline using a Visa/Debit card. After taking the money from my account and sending me a confirmation e-mail with itinerary, Priceline e-mailed me hours later to let me know that the flight was not booked and I was not charged. I called Priceline and was told that their database hadn't been updated and that the flight I wanted wasn't available. I was assured that my money would be returned to my account within 24 hrs. The following day my money still wasn't returned. I contacted Priceline again and was told that it was my bank's problem and there was nothing they could do. I contacted my bank and was told that Priceline needed to reverse the charges to my account and that there was nothing they could do.

Asked Priceline "written" specifics on cancellations IF occurs, and, REFUND on a flight, say MONTHS in future IF necessary. HOW and IF $$$$ refunded?!! NO REPLY EVER!!!! Priceline REFUSED and DELTA refused a REFUND after made 3 days PRIOR ONLY!!! And distant flight reservation for MONTHS ahead!!!!!!!! In PRINCIPLE. Why no reply, why NO Delta/Priceline even ANSWER!??? After a DAY Priceline said "no part in this refund" as Delta should handle BUT Priceline MADE the freaking offer!!!!!! DELTA refused refund!!!! Going to sue you scum bags and con liars and even if it takes decades will shove your GREED and LIAR process up your **!!!!!!! MILLIONS from you LIARS and greedy **!!!!!

I rented a car through Priceline in September 2013 and the next month, my debit card bill came back as billed twice for the same car and the same dates. Priceline is refusing to refund the second booking saying the bank that issued the debit card is responsible for this. The bank said it was a double billing error from Priceline and Priceline will not even look at the data and proof that they received twice as much as they were entitled to. They say the bank is responsible for refunding me. Their polices are unbelievably BAD!!

I have booked a rental car for 2 weeks with Priceline. All previous bookings were okay, except for this recent one that due to my family's situation I have to return home earlier, 1 week instead of 2 weeks. When asking for a change/refund, I was informed that it's"'NON-REFUNDABLE & NON-CHANGEABLE". As I did not notice of their term stated above that by booking with them, if anything change, they will not refund the money on the part of the rental that is not used. My fault for not looking at their small prints at the end of the receipt.

Booked a hotel stay for one night in New Orleans, two rooms reasonable rate for the French Quarter. There was a box in red on the top right of the hotel info that stated they only had three rooms left. I booked as fast as possible because we were staying there the next day. After booking, I read reviews of the hotel and the complaints of the hidden fees such as the $40.00/night for parking in the hotel's parking garage and a $9.95/room fee for phone service even if we don't use the phone. I called Priceline immediately and tried to cancel and was told I would have to go through the hotel. Called the hotel & was told to call back in the morning when a manager would be working. Called in the a.m. & manager said I would have to go through PL to cancel. Called PL and was told I would still be charged $145.79 for BOTH rooms because I did not cancel by 3/4.

Priceline is the worst if you are going to book using a third party. Please pick a good and reliable company like Expedia for example and you won't have to deal with this people. I booked a hotel using Priceline just to save a few bucks over Expedia, thinking I would have the same experience.... BIG MISTAKE... I spend over $1500 on my booking to Cancun. To get there I had a connection flight and unfortunately my first flight got delayed and I missed my connection and since it was the last flight of the day I had to be rebooked for the next day.

I missed my flight out of JFK to LAX by a minute. The plane was still at the gate but they stopped boarding. And would not allow us to to board even though the plane was still at the gate. This provider was JetBlue. This was not our fault, we were at the airport on time. JetBlue's instructions were not clear so we got in line to check our bags for our flight. Then my wife realized she forgot her license. So the TSA put her through a very unnecessary situation, by making her go out and get a paper boarding pass even though she had her electronic one on her phone. She had all her credit cards and medical card and I was there, her husband with his ID.

I wanted to make a reservation via Priceline for an upcoming stay in San Francisco. I made four booking requests, three of which were unsuccessful, as can be shown in the image below. I was told upon arrival at the "Civic Center" I would pay them directly. So I did. As can be shown in the second image, 4. When I realized Priceline.com had charged my card 3 times for unsuccessful bookings. I called them. They confirmed with each of the three hotels that I hadn't stayed there. After Hours of frustration w/ Priceline, they refused to refund 2/3 reservations. I then called my bank and the issue remains, outstanding. [SARCASTIC] I'm so happy Priceline is holding more than $600 dollars from me and hope they use it well.

I booked a vacation hotel and plane fare two weeks out, then realized I needed to cancel within a hour of booking. I tried to cancel by phone - Priceline would cancel the airfare, but not the hotel. The hotel wouldn't cancel either. I'm out $1600.00. I had no idea when I booked I was using Priceline - I thought it was Hilton hotels. I would have paid a reasonable fee (10% or so), but a 100% cancellation fee is just plain gouging!! They got paid $1600 for just entering an order into their computer system, and I guess the hotel (Hilton Waikiki Beach) will get most of it. Shame on them. They are thieves.

On the late evening of 12-1-2013, I made a reservation using Priceline.com and made a human keystroke error. I entered 12/1 when I meant to enter 1/1. As soon as I made the reservation I immediately called Priceline customer service within minutes and advise they cannot make any changes. I requested for a manager and they said, they would call me back. In the interim, I would have to wait. I then called the hotel and advise them not to expect me tonight as I made an error in reservation and they advise I call Priceline. I called back, no supervisor. They never called me back either.

Poor customer relations at Priceline. They should not even have a customer relations department. Priceline accepted a hotel bid from me unknowing to me. I suppose their system was working slow and I did not get an approval right away by email so I bid again and was approved twice for a hotel at a different location. I called them when I noticed this discrepancy right away and they said I would get my money back for one of the transaction. My bank gave me back the money right away, but money hungry, non-customer oriented Priceline disputed the charges after their customer service representative told me I would receive a credit. Everyone on here needs to do a class action lawsuit against them because their practices are bogus and unfair. When doing a bid you have to initial ahead of time pending the bid, not guaranteeing you will get it, but it also supposedly sticks you with the charges upon approval... Oxymoron.

I chose a hotel offered by Priceline. The comparisons were to 2 star decent hotels that everyone has heard of. They say if you have special requests like non smoking you have to call the hotel. Since it was my wife and I, I requested a non smoking king bed. Oops, that will be $20 more per night. Okay then I'll stick with the 2 double beds. Oops, that will be $15 more per night. This place only gives you a queen size bed (for 2). I was totally duped by this bait and switch. Who would even wonder about a Queen size bed for 2 or think that you would need to ask? Priceline does not care at all. They have no policy in place to right these obvious wrongs as they participate in them and collect their fees. No one in their right mind would sign up for a pig in a poke which is exactly what Priceline has to offer. I won't get caught again...EVER!

I made a reservation online for my son for a trip on Porter Airlines. When I received the eticket, the first name was mine, not my son's. Every other information was correct. So my son, then I, called both the airline and Priceline. Each reverted saying they couldn't change the first name, they had no right to do so but that the other party should do it. From what Porter Airlines told me, they had a lot of problems with Priceline which is why they charge 50*+tax for the change, which obviously Priceline does not want to pay!... Finally, I had to book another ticket - I chose a direct booking with Air Canada this time.

I will never use Priceline.com again. Their "take it or leave it" attitude and complete disregard for customer satisfaction is infuriating. If that's their business model, fine. I'll take my extensive business to their competitors. Expedia is much better so far.

Checked into our nonsmoking room and the whole hotel smells like cigarette smoke. The hotel is only willing to switch rooms, and Priceline will not refund the reservation if we leave right away. We won't be booking with Priceline again.

I accidentally made a reservation in another state but the names of the towns were the same. I immediately called Priceline and the hotel. After about 2 hours, I was defeated... Nobody could reverse the charge. I will have to dispute the charge with my credit card company. Priceline does not have a policy to refund a mistake... It's very sad and aggravating. The hotel said the charge by Priceline for the room was much higher than what they charge and Priceline advertised that the Fee was slashed. This is false advertising. I will never use them again... Always call the hotel directly.

I tried booking a direct flight through Priceline and they showed at least 2 direct flights and after putting in my financial info I hit the send button and Priceline came back with a flight using unauthorized connections and did not give me a chance to decline this flight with connections. I tried calling them To cancel this unwanted reservation or have them book me a direct flight but was transferred to Malaysia and given the runaround by two ladies reading a script in their Customer Relations sham of a department. I am now soured to Priceline.

I think their website is very difficult to navigate and not straightforward at all, and I have a lot of experience purchasing things on-line. I was trying to get to the part where I could name my own price, but before I knew it I had "successfully purchased" an unknown hotel. I quickly got off site hoping not to get billed. I never got a confirmation and I logged in to see my account and it did not show up. I did not get a text. Priceline made no effort to inform me of a confirmed transaction. I thought since our address had changed and I had a new zip code the charge would not go through and so I had been unsuccessful, especially since the request did not even show up on my account and still doesn't.

We have purchased through Priceline and other sites like Expedia and hotels.com many times. Our experience with Priceline is if anything goes wrong there is no assistance, you will not be helped. If at all possible, you will be smart to try to avoid purchasing any package through Priceline. We have had problems with them before, problems as simple as booking a room with them, they charged our credit card, we have a confirmation but the hotel had no reservation for us. No help from Priceline, LOL they wanted 48 hours to straighten the problem out.

I book on a regular basis with Priceline. I have in the past been very happy with everything, cars, hotels, you name it. I usually try the bidding where you pick a price especially for last minute hotel stays. Never had a problem what they say you will get you usually do. Option I selected today offered Hyatt, Double tree, Four Points, Holiday Inn and Courtyard. So I think, not bad so I put in my info. Today it gives me a Best Western. I did the online chat where she told me no changes and proceeded to tell me there was no point in complaining, then called customer service where the woman/person proceeded to read, yes read policy to me. It makes no difference if you are a regular customer or if you have an issue. It is what it is. I have told many people to try them. Now I will tell everyone to stay away. I am beyond disappointed and stuck with a 2-star hotel at most.

I was on Priceline to book a vacation package to Bermuda... Found the hotel I wanted (Fairmont Southampton), chose the room, chose the flights, entered all my information, clicked purchase then a message pops up that reads there is something wrong with the itinerary, my credit card has not been charged but the amount has been reserved & will take 4-10 days to have the reserve removed or I could call their 1-800 number & they will contact the bank to cancel the authorization. First I was flabbergasted that there was something wrong with the itinerary, would this have not shown up prior to my clicking purchase???

I used Priceline to rent a Hertz car. After using car 2 days it locked me out , returned car. Hertz was great, they credited my account. Not Priceline. They charged me for the full 9 days and said it was non-refundable, would not credit my account for only the days I actually used the car. They are a rip off, don't ever use this company. Go directly to car company, at least they have a heart. Priceline are cold-hearted ...**.

I booked a night in Las Vegas and requested a 5 star hotel. Came back and gave me a 4 star hotel. When I called to inquire why my room was booked when my criteria wasn't met I was told I selected both 2 and 3 star??? Absolutely incorrect. Why would I call if I asked for a 2 star and received a 4 star for the same price?? I am very capable of checking the box next to 5 stars. I called and asked if I could pay more and upgrade but NOPE! Not unless I wanted to pay the fee to cancel which is the night's stay plus taxes? Sure, that made sense...

This review shows my naivety. Priceline claims that you can save up to 60% on hotel costs using the "name your own price" feature. I tried two bids prior to the recommended bid (of $72) with no luck. I input the $72 bid (after reviewing the hotel's site, which showed their rooms started at $79) hoping it would include additional amenities. I saw my total due to Priceline ($89.25) and the hotel's total due ($88.95) and realized that I'd been scammed. I initiated an online chat with a Priceline agent and he confirmed that I would be in a standard room and cancellations/changes are not possible. He referenced a "contract" that I had signed. In my excitement to "get a deal," I skipped the fine print. Don't get scammed. I'm usually a pretty smart cookie and they got me.

Wow! After seeing this website I see that I am not the only one with issues with Priceline. What a rip off!! I had never used this website before, and will never use them again. If you are reading this and thinking about using Priceline better beware. I accidentally booked two rooms in two hotels in different cities for the same date without realizing it. Obviously I could not use both hotels in two different cities on the same dates. However, Priceline said they don't care. It went through so I had to pay for both. They are a huge company and yet, continue to screw the little guy, and could care less whether it was an honest error by the customer or not.

My husband showed up to his prepaid hotel reservation for a 3 night stay booked through Priceline. They gave away his room and sent him with a letter in hand to another hotel 6 miles away. They never sent me a cancellation letter or anything - all I had was a CONFIRMATION letter. When he arrived at the new hotel he was directed to, they never heard from him. After driving around for 2 hours, he was able to find another hotel at 2am (and obviously paid the new hotel's rate). I called Priceline the next day and they asked me how my husband enjoyed his stay after explaining the unbearable situation he was put through by the Residence Inn West Palm Beach AND Priceline THEIR REPLY WAS THAT THEY were happy to let me know they were able to issue me a refund. I said a refund for WHAT, we never stayed at any hotel and they gave away our reservation.

I used Priceline using the Name Your Price tool. It kept denying my bids. I had to increase bid, choose new areas, & finally had to lower the star rating. I would only increase it little as necessary, hoping to get a good buy & big discount, as the site advertises. Finally, it gave me a deal and charged me. I never had to make so many changes to get an offer before. Because I finally got a "deal" was happy and couldn't wait to see where. Never had problems in past.

I choose a flight and car rental offered by Priceline and also Hotwire. After entering my credit card information they said this flight is not available but they took the funds from my bank account and held it. When I inquired about this, they said it would take 3-7 days to release the funds back to me. Not only do not have airline tickets but my bank account is wiped out and in the negative. Unfortunately it is the weekend and Monday is a holiday so I cannot even attempt to fix this w/ my bank for days.

I bought a flight to Fargo and when I searched it was to Fargo, when I booked the hotel along in the package deal it said Fargo. Next thing I know after I'm reviewing the itinerary after I have paid, I notice it says Minneapolis. So I called the customer service requesting if they can either change the flight destination OR refund me. Out of 5 or 6 people I spoke to, I got nothing but the same crap. "Due to the agreement policy associated with your package, we can't change or cancel your flight." Then I am told, "We can cancel your hotel room and give you a refund but not your flight." So I yelled, "Why can you refund me a hotel and not the flight? That makes no sense. Why would I want a flight to MSP and drive 3 ** hours to Fargo for my hotel?" "I'm sorry, ma'am, but I cannot do anything on my end."

I prepaid a reservation thru Priceline for a car to pick-up at Hertz on Thanksgiving day. The prepaid amount is 181.25 and when I arrived at the New Orleans Airport Hertz did not have any cars available for any reservations either prepaid or just reserved. If I took one of Hertz cars and did not pay for it, I would be arrested for theft. I want my money back either from Hertz or from Priceline. I work HARD for my money and can't throw it away and not receive a product for that money. I was not the only person, there were about 25 or more people who were not given cars that night.

I booked and paid for a 2.5 star hotel with Priceline on 1/5/2014. The "what hotel" link compared it to name brand hotels like Holiday, Marriott, etc but after I paid for the transaction, I got some unknown hotel. I could not imagine of staying there after seeing its online pictures. The hotel was not at all comparable to the brand names that Priceline shows prior to payment. I called Priceline right away and talked to Customer Service to explain how I have been misled by their 'deal' but they just pointed me back to the "no cancel/no refund" policy and said that this hotel was just as good. I told them that this was not what I expected but they said that could not do anything.

Everything started wrong... When we placed the bid in Priceline and went thru got us a place in Orlando, FL but when we saw the address, it was far away from were we supposed to stay so we decided to call the Hotel Suburban Extended Stay and told the receptionist what happened. So they cancelled the reservation, hanged up phone, read the email Priceline sent us and said no refunds/no changes. So we called back right away the hotel and spoke with same agent, ALEX, and told him we wanted the room back due to Priceline will not refund our money back. The agent Alex told us "the hotel was cancelled and he did not have any room available". We called Priceline right away and complained. The investigation center called the Suburban Extended Stay and the same agent Alex reinsert the reservation for a room.

So I booked a ticket from Dallas Fort Worth to Ontario, Ca for January 5th 2014 today. After submitting my credit card information, the website give me a itinerary number and said I will get my ticket in 15 mins. I waited for almost 1 hr and tried to contact the customer service and the only phone number they provided (1800 340 0575) says my request cannot be processed! I tried to talk to a human but they are very hideous that I don't even have an option to talk to human. This is really frustrating. I emailed them and tried different numbers and no response. They should have a working number and option to talk to human beings over the phone. My itinerary number is **.

We booked a cruise through Priceline and I can tell you this was the most stressful vacation ever. It started with not having all the correct information/directions to the hotels and even the cruise ports and parking directions for the cruise. The hotel we were staying at in Tennessee could not even give us accurate directions so we were not able to locate them and missed the deadline to sign in, thus losing money. It took us over an hour to find the hotel in Louisiana because of inaccurate directions. The hotel we stayed at I am almost positive had mold in it, we are getting checked on Monday because we are both really sick with flu-like symptoms which we are told could be from mold.

Bought tickets for a round trip flight. Missed the flight. Had trip insurance which explicitly stated on the website was useful in the instance of a cancel, missed flight, or death and dismemberment. Not only did I get counted as a no show, but I was not helped, then I was put on hold with their customer "DIService" for over 2 hours. Instead if just telling me they weren't willing to help, they made me wait those 2 hours, THEN told me my insurance was useless and wouldn't even reimburse me for the insurance portion which amounted to around 17 bucks. BE WARNED, travel insurance is useless with them and they put you on hold for hours before they deny your refund. Also, they will pass you off to whatever airline your ticket was purchased from which is ANOTHER waste of time because the airline won't help either. DON'T USE THEM. THEY ARE SCAMMERS.

I booked a hotel for 4 nights through Priceline.com, about a month before I traveled for a work meeting. During booking, I was told I could cancel the reservation until 24 hrs before I arrived, but for some reason my credit card was charged the entire amount of the reservation immediately. I stayed at the hotel I booked, it was awful, but sometimes that's what happens when you book in haste. However, I asked for a receipt from the hotel, so that I could apply for reimbursement from my employer. The amount on the receipt I received was $80.19 less than what my credit card was charged.

I reserved a rental car through Priceline on 5/30/2013 for a vacation 11/21/2013. I paid for a full sized vehicle on the date I made the reservation. When I arrived, Hertz refused to give me a full sized vehicle. I called Priceline on the parking lot of Hertz on 11/21/2013 they told me to take the car and that they would resolve the issue for me within ten days. Priceline has said that Hertz gave me what I paid for, even though I've provided the documents below to show they did not. Hertz is saying they will do nothing because my problem is with the third party (Priceline). Ultimately, I have approached both Priceline and Hertz multiple times and neither have resolved this issue. Attached you will see my confirmation as well as what they rented me. I have confirmed per the Chevrolet website that a Malibu is a mid-sized vehicle. You will see that I paid for a full.

Tried to book flights to Chicago for Xmas and were "deal is in the bag" when every thing changed and the dates and times changed and personnel could not give me new higher priced flight or airline info with 5 hour connections. What a PF!!!! ** this folks and the horse they rode in on. ** that fat Shatner to boot. Bait and switch would be a better name for this bunch of shysters. Merry ** Xmas.

I was traveling with 3 children. Seats were not assigned. As soon as I booked the tickets, I went to assign seats and only ones left were upgrades that would have taken the price OVER what I agreed to pay with the "negotiator". The customer service representatives were terrible and only repeated the same sentences over and over and over. They didn't even understand or try to understand the problem. They talked over me and interrupted me repeatedly. When I asked to escalate, they said there was no one to escalate to and ended the call. I have NEVER had such terrible service and I will NEVER use Priceline again. I will be sure to tell everyone I know the same thing.

I reserved a hotel room in Bozeman, Montana. But since the company doesn't let you see where you are booked, Priceline booked me in a completely different city rendering my reservations useless. If you book a room in Cleveland, don't be surprised if you end up in Columbus. I called customer service--the CS Rep told me he was in the Philippines and I could barely understand a word he said. They did nothing to remedy the situation and said I was out of luck. I called the corporate offices in Conn. and spoke with Oliver ** (CS Services) and he was even less willing to remedy my situation. I wasn't asking for a freebie, or a discount, or a better room. I was simply requesting that priceline place me in the same city I requested and needed to stay. They refused to help and I had to throw away 76 dollars on a hotel room I couldn't use. DON'T USE PRICELINE!

I don't think there are any words I can say expressing how much I dislike Priceline and how NO ONE should book anything with them because they WILL be ripped off. When I filled out the flight reservations for my sister I wasn't in the best state of mind considering I was booking this flight for A FUNERAL not for joyful fun reasons, and I mistakenly put her maiden name. When I called to ask to change that one tiny detail which I know was a mistake on my part and could happen to ANYONE, I refused to get any answer other than you may cancel for a fee of $200 and you can rebook another flight. If I had the money to pay $700 for a flight, do you really think I would have went through Priceline???

At a glance...Priceline seems to provide a good value. Dig deeper and you'll find there is no way to adjust or cancel a hotel reservation. Even worse is the fact that they HIDE the hotel's RESORT fees until it is too late! Add an EXTRA $20 a DAY and it's no longer a good "deal". Go elsewhere & avoid Priceline! Oh, and I should mention the hotel says call Priceline. Then the rep at Priceline says "Nothing we can do. You should have read the fine print." I asked for a supervisor and she stated, "We don't have supervisors so there is no one else for you to talk to!" Thanks Priceline for the NO customer service or clarity in contract.

I purchased a hotel room online with Priceline for December 25, 2013. After paying, I was never E-mailed confirmation or my itinerary. There is no way to contact them. The recording keeps saying my e-mail and my phone number are not correct. My bank account statement confirms that Priceline was paid. It gives a phone number but it's the same number with that recording. What can I do to get either my money back or confirmation for the hotel?

I reserved a rental car from Priceline for 2 days in Atlanta. I did not pay for the car in advance, just merely booked it via priceline. I've used this service many many times. It's no different that booking a car rental direct from the car rental companies. You pay after you return the car. I received the usual email confirmation from price line a few days ahead. When I arrived at the rental car counter, Thrifty says they are all out of cars. I called priceline, and they said, sorry, but they don't keep up with the car rental companies and since I wasn't charged, all they can do is cancel my reservation. Meanwhile, I had to scramble and rent a car from another company at the last minute and pay double the price. Shame on you, priceline for deceptive advertising. Your disclosures should mention that there's no guarantee you will have a car. The reservation is worth **.

Booked a rental car. Website clearly stated, "guarantee we'll book a big deal or give you $25". After booking, found a better deal for same type car and itinerary and notified Priceline. Here's the rub, better deal from a different rental car company so Priceline won't honor their guarantee. Misleading guarantee on their page. Not an honorable company.

My husband and I were travelling from NY to Florida with our dog. We decided to stop for an overnight in Rocky Mount, NC. After narrowing our search criteria to include "pet friendly", we accepted a bid on a hotel in the area. It turned out that the hotel that they reserved and charged us for did not accept dogs and we had to find another hotel to stay the night. Priceline refused to refund our money, claiming that their disclaimer does not include any wording stating that the hotel must be pet friendly, even though we included that in our search criteria. Their practices are deceptive to the consumer and I can state that we will NEVER use Priceline again! Shame on you, Bill Shatner!

If I could rate them -2 star I would! I try to make a reservation last night on their web site since they offer "best rate" (hotel only), after choosing the amenities, etc. and then proceeded with the checkout. On my first attempt, the system said, "Sorry, we were unable to process your CC." I thought that I made a mistake on a number or something, so I tried again, same thing. I used a different CC, same, and got the same message. At this point, I say to myself, "Forget it," and move on. Within an hour, I receive an alert from my bank notifying me of 3 transactions for the same amount! Surprise! Priceline.com charged the card anyways!

Be aware when using the best price guarantee with this Priceline. I recently booked a trip to Europe using Priceline. I have used them in the past and was very satisfied. I felt reassured that with the guarantee, I would be able get the best price on airline tickets if I was diligent in checking the site. After all, upon checkout, the big orange "best price guarantee" was prominent everywhere. A few days later, the price for the exact same flights dropped. I did call right away and was given the credit. Yesterday, the price dropped another $30.00 and I called right away, very excited. The representative said it is a one-time guarantee and it is listed on the website in tiny print once you click on another link.

I believe it is not safe because they get your credit card info before they give you choices. I was browsing into their deal last April, when I just received an email of a purchase; itinerary # was given which I did not order. I was trying to contact them because I definitely believe it was their system error. I called, no answer, I emailed-no reply. Just today, when I get hold of them, they said that they cannot help, it is in their contract "non changeable; non-transferable." My question remains the same, what about SYSTEM ERROR? I did not purchase but was charged. What about customer service? There is nobody that you can talk to. Yes, I understand the contract but I did not buy it, why was I charged?

Put myself and wife in a crackhead hotel again… I called fire dept and a cop shows up. No smoke detectors. And when I call fd, a cop shows up... Puts us up in welfare hotel. Wow, Bill, you should be ashamed of yourself... Whoops! I forgotten you’re not even a person that could run for president. They should deport you back to Canada. Where is ice when you need them?

My wife booked a hotel with two rooms for her, me and my parents, for a trip to visit our son & daughter-in-law during Thanksgiving. She used the Name-Your-Price tool and was awarded an acceptable price for a nice hotel. When we were notified as to the hotel in which we would be staying, I visited the hotel website to inquire as to what we could expect. Wow, was I surprised to read (in BOLD print) "Please note: Our resort has a $15.00 service fee per room per night to be collected upon departure." Okay, $15.00 is not much, but it raised our room rate by $90. I called PL to inquire, since this surcharge was hidden from us during the Name-Your-Price process, and because this fee is not customary or one which is charged by other area hotels in the same star classification.

Their "no-refunds" policy is just a way to rob people who make honest mistakes. If you made a reservation in error, you should be able to cancel it with no hassle. I made a hotel reservation for the wrong date, realized it within minutes, and when I attempted to change it became aware that the reservation was non-refundable. This is just a form of robbery facilitated by the internet.

Priceline overcharges! I booked a room online (via my phone) with Priceline for the Hotel Florence in South Carolina on 11/3/13, checking in a couple of hours later for a one night stay. The room rate according to Priceline was $119.00 with taxes and fees bringing it up to $133.28. Priceline advertises that they negotiate the lowest rates available, so I assumed we had a good rate. The next day when we checked out, the hotel gave me a receipt showing a room charge of $95.20 which came to $106.62 with taxes.

We bid on a rental car. The picture of the standard car was a Ford Fusion and stated that it was for 5 adults and 4 suitcases. When we arrived at the Hertz counter, we were informed that we would get a small 2-door car instead. We were told that Priceline showed a picture of a different car all the time. We were charged an extra $64 to upgrade. I will never use Priceline or Hertz again.

This is my first experience reserving anything online. I had never purchased something online, but everyone does it and I have friends who always find amazing deals. It is my cousins 50th birthday in Boston, mass and I wanted to be there. I googled car rentals and Priceline was the first site on the list. I went ahead and bid a great price and go that plus taxes and fees and it doubled with that but it was still a pretty good price. Since these were last minute arrangements I went through the motions fairly quickly.

I booked a room for 2 nights. An hour later, found I would only need one night and called them to cancel the one... No way, it was written in stone! They would not work with me at all, even though it had only been an hour!! This was the last time I do any business through them and I would advise anyone thinking about using this dot com company to think again...

Priceline claims to give you the best deals and they do. The problem is once you get your deal, discount, negotiation or whatever it is they do for you, you're screwed. They play games while taking your money and no satisfaction of helping you get the service you just paid for. My Pastor went to speak for a week in the West Coast. Upon his return home, I was going to surprise him and pay for car rental for a few days because his car is being fixed. Well of course I used Priceline and they mess the whole purchase up. I got a rental from Hertz at the airport in one State and he needed it to get home in the next state. Because Priceline does not allow you the option of choosing where you will return the car, he couldn't get the car at all.

I booked a stay with the Microtel Inn in Tallahassee, Florida from Sunday October 27, 2013 until November 1, 2013. I reserved Sunday even though I knew I would not arrive in Tallahassee until 7am Monday. The hotel explained that they would not allow early check in so that I would have to reserve Sunday. Upon arrival it took the attendant almost an hour to confirm my reservation and check me in after a 9/12 hour drive. This should of been my red flag to run.

Pissed. Why DID I even do this? Never ever again. They screwed me over. I made res. for hotel for one day in Akron, Ohio. After I paid, the city changed on me. I called right away to cancel my res. at that hotel and used it for another closer. They told me they could not help me and that I got charged full price for that hotel. I said I just did it not even a min. ago and now I'm out 90 bucks. All they told me was that I agreed to it. They told me that I had till afternoon of 24th to change it even though what I read it said afternoon of 25th to change it. They asked me if I would like their help in my suing them. What kind of cs is this? Never again will I use Priceline. We should find a way to go after these people in court. We just have to come together.

I used to get great deals on Priceline. I would get bids $58 or $50 for a Marriott or Hilton that was actually $185 or $150 if you just walked in and didn't bid. Now I haven't been able to get a bid in about 6 months. Other people that I used to bid for are asking me and I'm telling them Priceline is just not the same. I get a better deal just typing in cheapest hotels in a city. I didn't indicate a star for my experience, because it is 0.

I recently booked a trip to Detroit through this atrocious company. The process includes placing a bid. When the bid is too low, Priceline suggests a higher bid. When I increased the bid to their suggested price, it was accepted. All emails from Priceline show the bids from LA to Detroit. When the confirmation came in, Priceline screwed up the departing and arriving airports by having them reversed. When I called the customer service number and told them about the mistake, AND offered to show them the corresponding emails proving THEIR screw-up, they would not accept responsibility and had the nerve to offer me a cancellation of the ticket for an additional $175! UNBELIEVABLE!! How this irresponsible behavior is tolerated by the public by keeping Priceline in business is a mystery. Thankfully this has gone to dispute with my credit card bank. I will never use this company again. They have proven to me to be totally unaccountable for their actions.

Today, I contacted Priceline to receive a price adjustment on my hotel. I was on the phone for 10 mins and disconnected. Called again on the phone for 22 mins, disconnect, then on the phone again for 10 mins for the gentleman to tell me that they could not find the deal now. I lost the deal due to the amount of time your customer service rep took to assist me. The gentleman then proceeded to tell me that they do not disconnect their calls. I have been a loyal customer with Priceline for years but after today's service, will no longer use your services any longer.

I tried biding on a room. They gave me a certain area. I wanted something close to my wife's Christmas party so we did not have to drive. They gave me something about a mile away in the city of Philadelphia. Not a good thing to walk around the city. I called right away to get it cancelled, was given no satisfaction. I asked a manager same answer. Not even "Can we offer you something closer?" What a crock.

Last week, I hunted for a deal in San Francisco for Fri, Oct 18. After several consecutive efforts to score a 3.5 star hotel for $65.. $70... $75... etc. I finally secured a hotel at $90+fees. Priceline.com advertised 60% off comparable hotels (Hilton, Sheraton, Doubletree, Crown Plaza, Marriott) that average $279/night. The deal I was provided after my bid was for Club Quarters San Francisco. I was not familiar with the hotel so I quickly looked it up and found the hotel to be listed as 3-star (not 3.5 star) on independent, non-Priceline.com partner websites. Proceeding to the hotel's website, I was able to go through the booking process to secure a room for $99+tax/fees.

Today, I booked an Express Deal with Priceline. When I got to the hotel, Omni Parker House in Boston, MA, I was informed by an Omni rep, Sherri, that my room was a double bed and not the Queen bed I bid for. I looked at my reservation and the room was a double and would accommodate 2 people. I asked Sherri how 2 people were going to sleep in a double bed and Sherri replied in the utmost condescending tone, "I know it can be done because my mother and my kids slept in a double bed while visiting Disney". At this point, I knew I wasn't going to get anywhere with the epitome of poor customer service and stupidity, Sherri, and decided to call Priceline. After waiting on hold for 30 minutes, I spoke with an overseas rep who didn't speak English and so I requested to speak with a manager which never happened because I was disconnected.

Booked a flight and hotel to visit brother in Boston, got stuck in Chicago O'hare airport for 15 hours, no apologies but by email. no help, screwed out of a night with my brother, a good night's rest, and one of the nights in our hotel I paid for. No help, no discount, terrible customer service if that's what you would call only being talked to by email. Will never use again and I'm telling everyone I know and those I don't.

We bought several legs of flights within Australia with Priceline (choosing the actual flights shown NOT the 'name your own price' option). The airline we chose to use was Virgin Australia which is one of the most used airlines within Australia. On Priceline, we choose to fly Economy. We did not know Virgin Australia has 3 levels of Economy class: Flexi (allows changes to tickets), Saver (allows one bag to fly for free and is used by most in Australia) and Saver Lite (does not allow ANY checked baggage without large fees). Priceline gave us different levels of tickets within our 3 legs of our trip, but the itinerary never indicated at all which level we got until we arrived at the airport.

We bid on a hotel room that we thought was pet friendly per conversation with their online chat customer service. When we arrived, the hotel was not pet friendly and we had to purchase a hotel room elsewhere. When I called Priceline, they said there was no way to give a refund and would not refund our money despite my explanation that we did talk to someone prior to paying and were unable to use our reservation. We feel like we were misled and robbed. I won't ever use Priceline again.

I bid on a rental car for a one way drop off. Simple deal. I picked the car up at Avis in Charlotte, NC and was to drop it off in Columbia, SC. Avis was horrible!! They had one trainee at the desk and 15 people on line. One guy stood there in the "Preferred Customer" section and wouldn't help. What a business model!! I quickly got out of there once I got my car and proceeded to my destination. Two hour later and 115 miles I dropped the car off at CAE only to find out that they imposed a $75 one way drop off fee because Priceline booked it wrong. I know exactly what I requested and they changed it to a same destination drop off locations. When I complained to Avis their response was “Call Priceline. They screw up reservations like this all the time!” Well I called Priceline and spoke to a woman Erin who had no answer. She stated that I signed the contract. I cannot find that contract and nor would they send me a copy of it. This is the first time I had a problem with Priceline and will be the last time I use them. The company should think twice about how they deal with complaints. Is it worth the $75 to have an unhappy customer? Maybe I should call William Shatner. He has come back from the dead!

I bid $50 for a 3 star hotel in Henderson, NV and Priceline gave me the Sunset Station Hotel. When I checked in, the desk clerk said there was a $15 extra charge making the total, including tax, $78.76. I found out later through Hotels.com that the room was offered at $28. The room is rated as a 3 star accommodation, however, I certainly question that rating. The rating should be 2 1/2 at best. It is a very long walk from the check-in desk to the elevator. A very long haul pushing my wife in her wheelchair.

I made a reservation for air and hotel for 4 people and a rental car. I put 4 extra letters in 1 of the names. I called and tried to change it and the customer service person cancelled the flight part of it and without the hotel it now cost more to fly than the entire package was. The package was $338.00 ea. Now just the flight cost $447.00. Another customer service told me for a fee they could of removed the extra letters in the name. I wasn't given this option. Also they could of canceled the 1 person and I would of paid higher for 1 ticket instead of 4 tickets. I just wished I was told everything. I think it’s poor training.

Priceline is the worst. I just booked a flight with them. I called the customer service line a few minutes after the purchase was made when I realized that the airport was wrong. I told them that I can't physically get to that airport that early in the morning. I can't make the flight! I can get there if the flight is a little bit later in the morning. I was told that there is no way I can change or cancel the tickets. Then after much back and forth, I was told that I can spend about $70 to change the tickets. So that means that a ticket can be changed??? Just not for free even though the ticket was purchased just a few minutes ago. I told the representative I'm not asking for a refund. Just a later flight. This is the worst customer service!!!!!! I have never had a company not work with me on a purchase if the purchase was made within 24 hours...let alone a few minutes.

Priceline customer service sucks! They double billed my credit card and won't remove the charge. I disputed the charge with my credit card company and apparently this is a common event for Priceline. Anyway, 6 weeks later, I'm still arguing with Priceline as they disputed my dispute and now I have to start over again. After a lengthy conversation with another Priceline customer service rep, they basically told me to just sue them as they weren't going to help. Unfortunately it's not that easy to sue Priceline as you have to sue them in CT. Simply put, book direct and don't use Priceline as they are very unethical and don't care about you after the sale. Please feel free to post this anywhere you'd like as I have the evidence to prove my case. I even recorded my conversation with the Priceline customer service rep. DON'T USE PRICELINE!!!!

I booked a round trip flight for my sister and I to go to family gathering. Our flight was to leave 9/20/13 at 705 AM from Seattle to LA and we were to return 9/23/13. Everything was fine until we tried checking in the night before. It said we had no flight and when we called, we were informed that our flight was leaving from Seattle on 9/23/13 and to return 9/27/13. These are dates we never agreed to and would never want. The "customer service" person I spoke with that they had a glitch on their system and he will see what he would do. Put us on hold for long period of time and when he finally came back, he said that he couldn't do anything about the error and that if I wanted to change the times I'd have to pay $1200. I've been calling them every day since that with no luck. At this point, I'm going to be calling news outlets. I've never dealt with people with disgust. I've lost the cost of round trip tickets for two but extra $400 for buying new tickets. Priceline owes me my money and time. Beyond pissed!

I recently tried to book a Flight and Rental car through Priceline.com. I went through their system as directed, but when I got to the last page I realized the dates were off. So I used the "Previous" tab on their site to navigate backwards and got to the date section. I made the correction and since all the information was correct I used the "Buy my Tick now" tab to purchase my tickets. However when I got my Confirmation notice I seen that the original wrong date had repopulated and was now booked. I called their customer service and they refused to fix it or anything else for that matter without me paying a fee...

Made reservations for a hotel and I purchased the TRAVEL INSURANCE when it was suggested that if I needed to cancel, I could only do so with the insurance. When my business was cancelled to that location, I called to cancel and was directed to read the basis for legitimate cancelling. It must be sickness, death or natural disaster. My mistake for not reading the contract carefully. HOPE YOU DO NOT MAKE THE SAME MISTAKE.

I booked what said was a ticket through British Airways with a British Airways ticket number and the contact info was British Airways, but small print below said operated by Iberia Airlines without any detail of what this meant. I booked it with British Airways because there was no baggage charge for a small surfboard whereas Iberia charges $150 each way. No contact info was provided for Iberia so I called the British Airways and they informed me that whereas they weren't happy about how this is presented, it's a Priceline issue and they can't do anything about it. Priceline offered no assistance or credit as well. I won't use them again. Also, I would like to note that when you do the Name Your Price for a hotel, if it's a decent hotel, it's usually because it's under some type of construction or renovation and this is not something they disclose at all.

Today I was using Kayak to book at trip to Boston for work. I had my dates 9/24 to 9/26 on the screen, when a Priceline pop up appeared. I saw a good rate and booked it. Within seconds I realized the dates on the pop up did not match the dates I entered in Kayak and I had booked a room for 6/24-6/26. Realizing the mistake I called instantly - after it took about 10 tried to speak to a human being, I was told there was nothing they could do for me. I advised that I was happy to still use their service but just for the correct dates, even if I had to pay more money. They said no. Offered me nothing. Now I am out $600 for two nights of a hotel in June that I don’t need.

I used the "Name Your Own Price" tool on Priceline.com this morning for a trip I'm taking this weekend. I selected the 3.5-star category. The way this normally works is that you select the area(s) you would like your hotel to be in, the star rating you would like to receive, and amount you would like to pay. On the next page, you enter your credit card info & agree to terms that state you must pay if a hotel meeting your requirements accepts your price. The downside: you don't know what hotel you're getting until you're already locked in... Of course, the idea is that no matter what, you'll be getting at least the star rating you asked for. However, as I mentioned before, I selected the 3.5-star category but I received a hotel that, according to reviews on nearly every travel site, is AT MOST a 2.5-star establishment. (I also found out there's a $10 "resort fee" that I hadn't agreed to pay in the "Name Your Own Price" tool form, but that's the lesser of my 2 complaints).

Unfortunately, I have to agree with all the other negative comments regarding Priceline. We have been travelling for six months now and have used Priceline on many occasions. We have experienced everything that many others have complained about: you get the worst room in the hotel, often by the lift and vending machines, you are not able to specify what beds you would like and hidden charges for parking, etc. are not disclosed. Weighing everything up, we still thought it was worth taking a chance to help save on costs. However, the final straw was when we booked a hotel in Barcelona on Name Your Own Price.

I purchased 4 ONE-WAY tickets through Priceline choosing the itinerary that was best for me because of the price. The flight was through Spirit Air and there was a clause stating baggage fees were not included. Fortunately for me I did a little homework on Spirit Air and I knew how much I would have to pay for my bags before booking my flight with Priceline. This was going to save me a lot of money! BALONEY!!!! The flight that Priceline booked for me was not a ONE-WAY flight!! It was booked in two segments appearing as a one way but Spirit is charging me for both segments of the flights because it was booked as two reservations!

On 9/13/13 after midnight, I went online to Priceline.com to reserve a hotel room in Elko, NV for 9/13/13 in the evening. I spent $5.00 extra to purchase the trip insurance. After 10 minutes, I found out that the town that I reserved the hotel in was no longer a viable option. I immediately phoned customer service, was denied a refund. Was told that the insurance was only for catastrophic events such as hospitalization, or other severe medical illness, and merely asking for cancellation of the hotel was not a good enough reason.

Resort fee of $20 per night was not mentioned in cost or was the distance from town I was staying. I paid $70 per night for the room. When I learned of the high resort fee and tried to cancel, they informed me that the fine print at the bottom of the review purchase page indicated that additional fees may be required. Prior to the proposal, nothing was mentioned about resort fees and in this case they were about 29% of the purchase. I will never use this service again. Much better to know what you're getting and where it is. Customer Relations were inflexible.

We booked a room through Priceline at The Carlton Hotel in NYC. We called Priceline and an operator who was in the Philippines assured me that she would put in a request for two beds in the room. When I called the hotel, they said there would be an extra charge of $90 for a second bed. We have used Priceline before and have requested two beds in the room and never had a problem. It seems this time Priceline is not able to accommodate us and the reservation is non-returnable. I will never use Priceline again. And the charge now by the hotel is lower than if we used Priceline. Steer clear of this company.

On 8/21/13, I reserved a Full size rental car at Dollar Rental in Atlanta, GA to pick up at the airport. The rental included a Dodge Charger or a similar vehicle. When I arrived to pick up the rental, I asked to get the Dodge Charger as agreed in my contract with Priceline. I was told by Dollar Rental that the car in question was an upgrade and was $40 more per day. I showed the receptionist at the car rental place my reservations and I was told that I had to pay extra for that vehicle regardless of my reservation. I was very frustrated and upset about that so I called Priceline and they said they would handle the situation. I waited 2 days and didn't get any phone call back from Priceline so I took the car back 2 days later. I was on a budget so I couldn't keep the car for the 4 days that I had reserved it for. I was told by Priceline that they would resolve the issue in the additional money that I put out which was $80 and no results. I called Priceline back and they just pushed me to the side like I was nothing to them. I would NEVER do business with them EVER AGAIN.

I recently booked a room on Priceline. It asked how many people and I put in 2 as my sister and I were sharing a room for a planned trip to Chicago. The only 'room' type question asked is the number of people staying in the room. Room type is therefore based on double occupancy. It doesn't offer any other 'types' of room to choose from when you are booking either. What it doesn't tell you either is that a double occupancy assumes you are a couple sharing a bed. Many hotels have single-bed rooms, which is fine if you are traveling alone or with someone you want to share a bed with. It does not anywhere state that the room could possibly only have 1 bed.

I booked my reservation with Priceline and was also charged by the hotel. I have spent almost a month trying to have the charges reversed and on top of that the hotel price was less expensive! I called Priceline in regard to both issues and finally have received a credit from the hotel, almost a month later. When I inquired as to the lower price and being refunded the difference, I was told they would be unable to do this. I will never book another reservation with a company that does not care about their customers.

I booked Air, Motel & car on 8/13/2013 & charged them on my Visa Card. On 8/31, Priceline sent an E-Mail Concerning minor changes in Airline Departure, arrival & flight info. Included was an offer to rent a car. It showed my destination, pick-up & drop-off dates from 5 Rental companies & a box marked "update price", which I clicked on because they were quoting a price of $14.00 a day cheaper than I booked on 8/13. Nothing happened when I clicked on the "UPDATE CHARGES" box so I called Priceline and got a run-around that nothing could be done. Asked for a supervisor and got more double talk from her. She said they would need the lower quote from the specific car rental agency. which I couldn't get without renting a second vehicle for those dates. She said I couldn't cancel my original rental agreement because it was non-refundable. They also charged my Visa card $126.75 for the car rental on 8/15/2013. The vehicle was to be available 10 WEEKS later on 11/1/2013. I didn't bid on any of the reservations, the acknowledgment on the car rental did not indicate it had to be prepaid. BEWARE OF PRICELINE!!!!!

I bought a ticket for my son to go to Alaska, we find out that his only son (11 years old) got hit by a car and was in critical condition. But when we talk back with the hospital they advise us that he need to come A.S.A.P. I contact customer service give them all the information. They charge me $150.00 to cancel it. I had to go back online to rebook my ticket and the price went up $500.00 more than previous. It’s all about "MONEY" (no compassion) so I will remember that next time there is a family emergency.

I booked a trip to Vegas a few months ago and had to cancel it due to a medical emergency backed up by a doctor's note faxed directly to Priceline. Upon cancelling the trip, I was told that the value of my airfare could be used on any future (within a year) Priceline booking. Because I'd originally booked with Priceline. Makes sense, right? Well apparently, as outlined in the followup email they sent me (but NOT in the phone call!), I can only use that credit on VIRGIN flights because my original trip had been Virgin flights.

Priceline is a scam. Their Name Your Own Price never really works and if you buy insurance, they will find any excuse not to honor it. I tried to use them and then was told that even though I bought cancellation insurance, I would not be able to cancel and that if I wished to alter my travel arrangements, it would be an additional $400 fee. Yep, Four Hundred. Their customer service is non-existent. When you call, you get a crackly horrible connection for someone who rarely identifies themselves and then transfers you immediately. You just get passed back and forth to phone reps who obviously don't care or have the tools to help you. There is no email address to contact them anywhere on the site and when I tried their Contact Us comments section, I got an email back saying that they didn't get my full message and therefore couldn't help me. There are too many other travel sites out there to support a company as deceitful and greedy as Priceline.

Ok first I try to book a vacation package from 11/10-11/16 from FLL - SJU HOTEL LA CONCHA. The website say $704pp I try 2days ago, I try last nite + I try today and when I try it always give me a different price $789pp. I'm upset because this is false advertisement. It's ok if happen once but 3 times... I call the customer service line, talk to Liz Marie + I talk to sales with Ashley Springs, she give me the worst customer service... Nobody want to transfer to a manager. They told me they don't have a manager... Really? And how you guys hold people accountable... All about lies... Can you help me? I need to talk to a manager.

Before booking with them on a bid, I was guaranteed that I would be getting a clean room. Not the case... I tried to see if there was anything they could do for me but they conveniently told me there was a no cancellation policy. I understand this; however, when speaking directly with them before booking, they led me to believe that the hotel that I was bidding for would be clean. So lesson learned. Do not believe what Priceline promises you and book with another site.

I found this motel on Priceline.com. It did not ask how many people were in the party. It said "2 Queen Beds Non-smoking. Free Continental Breakfast, Free Wireless Internet Access, Cable TV With Extra Stations, Air Conditioning," which sounded perfect for us and it was the best price and closest to where we were going so I booked it. Summary of Charges: Room Cost (avg. per room, per night) - $53.00 (USD); Number of Rooms - 1; Number of Guests Per Room - 2; Number of Nights - 2; Room Subtotal - $106.00 (USD); Taxes and Fees - $11.44 (USD); Total Charged to Card - $117.44 (USD).

I've done a lot of business with Priceline over the years, but never again. I booked a 4 star hotel in Chicago - at least Priceline calls it a 4 star hotel. When I told a relative in Chicago where I was staying, he advised that I should reconsider. So I did a little digging - turns out the hotel has only stall showers, is across the street from a soup kitchen, and and is rated 3+ stars by Google reviews, Yelp, and Trip Advisor. I called Priceline to express my displeasure, since I am a senior, and normally expect four star hotels to be in reasonably safe areas and to have a bathtub!

I booked 2 rooms for 2 nights for my family vacation. I selected an express deal that stated it had a pool (icon under star rating). After seeing the hotel (after paying) there is no pool ): I called Priceline and spoke with 2 different customer service reps. They both told me there are no refunds or exchanges, also that there was not a pool symbol for my selection (so I must be a liar is how I took it). I then asked to speak to their manager and was told they don't have a number, I must write them via mail. I was venting to the girls at work because now I have to break it to the 3 kids there's no pool (which I would have happily paid more for) and my co-worker said the same thing happened to her ): . I will never go through them again!!!!

We booked our package on Priceline. The packages don't include seat assignments. My wife and I are traveling on American and would enjoy sitting next to each other. I asked the Priceline rep for seats together. They advised us to call the airline. We call American and seats are available for another 350.00. What a ripoff on Priceline's part and American Airlines. I wonder if they will charge us a breathing fee on the flight. Priceline should list the possible additional fees. We have been ripped off. What happened to buying a ticket and getting seats together?

I reserved 3 rooms at the Hampton Inn through Priceline. After getting my confirmation, I went to the Hampton Inn website, and saw that I could also get a discount for AARP. I figured up the totals for H.I. and found it would have been cheaper to go through the H.I. website (with AARP) than it would have been using Priceline. I called H.I. and asked them if I could still use AARP, and they said since I went through Priceline, I would have to arrange that through Priceline. I called Priceline, and spoke to a customer service rep, who agreed to call H.I. on my behalf. I received an email stating that H.I. had agreed and would apply AARP discount upon my arrival.

I was searching Priceline Hotel selection online for 4 night stay in Paris, France. As I was searching the site periodically advertisements that a bid was honored for considerable savings would pop up on the screen. After confirming the saving was decent I decided to participate in the bidding service. Participating requires you to enter your credit card information. Beware it was a trick. Bait and switch.... The criteria I selected was for a 4 star hotel or higher for $150/night compare to the advertised bid winnings at the time. I received a noticed that I won, but it was for a 3 star hotel that the were selling for $106/night. When I informed Priceline customer service of my disguise.... Outrage they were only willing to refund the difference of $44/night.

I tried to book a night stay with Priceline. It did not give me option to put in arrival or departure date. It booked my trip, I tried to call and change arrival/departure day immediately and they refused to change date and told me I needed to cancel 24 hours before I arrived. Well I just set it up not even 5 minutes earlier and it didn't give me arrival or departures as an option... Called immediately to correct and laughed and said cannot refund or change to a different date. Requested manager which pretty much told me, "you confirmed, it you pay for it." I once again tried to explain that it didn't give me option to book date and said "nope you're paying for it, you confirmed it." Very disappointed with the AWFUL customer service I received. I just wanted to change date and still pay for reservation. I will be posting on Facebook and telling everyone I know about Priceline and the AWFUL customer service and unwillingness for them to correct the error.

If there were a negative 5 stars, I would give it as my rating. I purchase trip insurance for 2 hotel room I bid through Priceline. After I booked it, I had to cancel to reservation. It was within an hour of booking. I was told that insurance is only for illness, accident, and it is through a third party insurance company, thus Priceline can not give me the credit for my reservation. I was dumbfounded, went on the website. There it was, a button to choose the "100% trip cancellation and trip interruption insurance" option in big and attractive font. But the rule and regulation were hidden until you do the digging into the fine print below it.

Hadn't used Priceline in quite some time but then a co-worker told me of the great deals she had gotten so I gave it a try. Didn't like the bidding thing so I used the express option for a 4-star hotel near the Atlanta airport. It said $62. I selected it and the price came to $81 or so with taxes and fees. Then I get an email saying I agreed to $102.91! I called immediately and spoke to an unhelpful that was just trying to say nice things all the while knowing they were not going to satisfy me. I asked either to give me a $20 refund which was less than the amount went up or to cancel and replace my reservation for the proper amount. Nope. So I went to Customer Relations who also refused to do the right thing. He taunted me by offering to send me a copy of the contract where I "initialed" that price is subject to change. What a scam! Change the agreed to price after I've agreed to a specific price! I asked Derek (his American name) to remove my profile from Priceline as I will not be using them again.

Where do I begin, I have spent so much time and energy trying to get this resolved. I booked a cruise through Priceline because I was told I would be given a coupon to use for a free 5-night stay at a hotel. I never received the coupon so I called and was verbally given the code with very little info on how to use it. I went online that night to use it and thought I better use the Priceline chat help which I did. I explained everything to her and she walked me though the steps. I even asked her before I submitted my request if I should "hit" the button. She said YES!

On August 1, I started my journey of investigating flights for my Labor Day to NYC. I decided to check Priceline for flights. I decided to enter my information for the "Name your own flight." Unbeknownst to me, once I hit that little button; I purchased a ticket. I hope to find out the availability for flights with the price I bid. However, once I realized the error of my judgement and my move, I called within 3 minutes of hitting the button. The customer service person stated that the ticket is non-refundable, unchangeable, and non-transferable. I explained my dilemma and he repeated this statement (which is as annoying as one can be for a disgruntled customer). He stated that he would transfer me to a Customer Relations representative named Jesus.

I kept seeing Priceline.com commercials running as if they were such a popular good standing company so I figured I would give them a try instead of Hotels.com or Expedia which I have used several times in the past. Originally I was going to just book a room through their so called drastically reduced rates. However the website kept popping up suggesting that I save 60% by naming my own price. What a joke, I entered $99 for a three star hotel in Anaheim. It came back stating that they couldn't find anything close to that price for that quality (give me a break full price 3 star rooms are $140 average) and suggested that I increase to $119.

I book a ticket with Priceline that quoted me a price of $686. The credit card went through and then three days later, they said it was a problem with the airlines. They would not honor the price. They would not fix the problem or get me another flight. I tried to book the same flight two days later. It's 500 dollars more.

I was researching the name Your Price button on line. My wife and I were looking for a hotel to spend time together before I had to leave my family on military orders. I clicked around on the website for about 30 minutes. I had made a few bids and seen many different hotels. Apparently you can't do that on the website, yet I did. I could see the hotels. With this information, I bid yet again but this time I was booked into a hotel away from where I wanted. I called to cancel and talked to a fella in Mexico who did nothing but read policy. He said I could not be refunded unless I used their website again and I would still be charged a 25 dollar change fee. I'm a combat arms soldier so I have not a clue about legalities but this does not seem legal. Can they really say I will refund you only if you use my company again? Trashy business that's all about money, not customers. DO NOT USE THIS COMPANY!!!

I was locked out of my acct. Reason: wrong answer to security questions 3 times. So I booked a hotel without signing in. It was booked and confirmed and payment applied. I was after contacting cust. Service 4+ times still unable to access my acct. OR my trip itinerary. When I arrived at the hotel 5hrs away had no info for check in. I needed to cancel and rebook a hotel. Unable to access my acct. Wasn't able to do this. I was left stranded with no choice. I filed a complaint with the BBB which was no help but have since gathered all info with proof and will file with Consumer Affairs. My request was a refund of hotel of 50.00. Priceline denied. My trip itinerary was emailed to me on June 6, 2013 over a month after my trip. Unacceptable.

I am a very well-traveled woman who has been in management rolls in the hospitality industry for almost two-decades. I used Priceline several years ago and as a customer, have been very pleased. Professionally, monthly transactions are typically smooth. I recently decided to utilize the site for an event I was attending. Once payment (of a pleasantly inexpensive room) was processed, I was able to see the hotel that had accepted my reservation. The Hyatt Regency. OK.

On March 11, I purchased a hotel stay through Priceline for Paris France. A month later I received an email from them stating that due to a system issue I couldn't stay at the hotel, but rather they could book me elsewhere at no additional cost. Well that sounded simple enough, but after several phone calls and hours on hold and speaking to Priceline's customer relations, they finally managed to secure another hotel. I arrived at the hotel at the end of June and was informed that Priceline had not paid them and that I would have to pay for the rooms. I tried to explain to the manager on duty but she was adamant.

I booked a car rental with Priceline for San Diego with Hertz. I tried to add a car seat for the reservation. Hertz told me that they are unable to alter my reservation because Priceline has a hold on it. I talked to Hertz 2x and Priceline 3x - even talked to the highest service department possible. Priceline REFUSED to add a car seat to my reservation. They told me I would have to request a car seat once I get there. Are you serious? A great distance from home and I am gambling that I "might" get a car seat for my child. What am I supposed to do - drive my 10-month-old around with NO car seat. I needed it to be a for sure thing. It's the law for goodness' sake. All I got was - I can't, I can't, I can't alter your reservation. I am not trying to cancel - I am trying to ADD money to the reservation. I am so angry!

I was looking for two rooms in the Ashland, OR area at a specific star level, and found a few that I liked. The average price listed for 2 1/2 star hotels was $119, so I put in a bid at $90, and the bid was accepted, BUT instead of receiving one of the higher priced (and higher rated) hotels that I was aiming for, my reservation was for a hotel that would have been $80 booked regularly and that I wouldn't have booked due to the consumer rating! I called their customer service line to cancel the reservation because of this and was told that not only would they not cancel, they didn't see a problem with it. The whole point of bidding is to get a lower price on a higher priced item. Needless to say, I am super upset and I can only warn you of their practices. Now I have to keep the reservation and I'm not happy. Buyer beware! I won't be using them ever again.

I had made reservations to see my daughter graduate from Texas Tech in August. Unfortunately, it is not happening. I attempted to contact Priceline by phone and it is not possible. No human connection available. So I went online. Chatting was possible and I did "chat" for about a minute. Once you have made reservations with Priceline it is DONE. No matter what circumstances Priceline does not care and will NOT transfer, refund or allow any kind of negotiations. I understand the concept of theirs that IF you choose to purchase something, it is DONE.

So I wanted to rent a car for three days which was about $110 on the Priceline website. Made the order at night, woke up in the morning to realize the rental agency was asking for another (mandatory) $100 on some weird taxes and insurances. Of course, I've cancelled my reservation right away (which was very easy through Priceline website) and made a reservation through a different agency for $106. A few hours later, I got a polite email from Priceline. They will refund me $0 for my cancelled reservation! None of my emails to them got any response except - "Its your problem, its in our terms". Nice way of stealing $110 off me, bums!

I booked travel through Priceline's express deals about 1 month in advance. I figured it would be a good idea to purchase the trip protection thinking it would allow me to cancel if my plans changed. Well, my plans changed and I went to try and cancel the reservation. That was when I realized that the trip protection only covers cancellations due to surgeries, broken bones, or some other serious illness (with a doctor's note). Even for funerals, you need to give the number of the funeral home to Priceline. I find this absolutely ridiculous. Priceline needs to clearly state that this insurance only covers illnesses and deaths. It tricked me into giving them more money and I lost $100 on the reservation I didn't use.

If the rating system would allow negatives, Priceline would definitely get that from me! Priceline.com is possibly the biggest SCAM I have encountered. I set up a hotel stay there that was for a week. Two days prior to my arrival date, I had to cancel. I called and was told that I could not cancel, and the entire amount that I paid was non-refundable. Apparently it is okay with their CEO and everyone else that works for them that they embezzle money from people. I can understand them having a cancellation fee, but to keep the entire amount that was paid is stealing, no matter how you look at it. I would bet that Priceline would go bankrupt if they were forced to return the monies that they have kept when the purchaser had to cancel their stay!

We got a hotel on Priceline in Virginia, we are from Florida. We called Priceline and explained to the customer service that the room was for 3 male adults and that we need 2 queen beds, Priceline representative tell us it was not a problem and we book a 2+ star hotel for a week. Upon our arrival to Virginia, we went to our hotel and find that we have a room with only a queen bed in a room that has only space for that bed and a chair, no space for anything else. Called Priceline and basically all the representative say to us was to put the 3rd person to sleep on the floors because there was nothing they will be able to do for us. Also the hotel was not a 2 stars, it was more like a motel with bugs walking on the floor that they want one of the people in my party to sleep on. We talk to the motel manager and he agrees to refund our money since Priceline refused to relocate us or do anything for us. Hotel manager called Priceline and tell them what he was willing for us. We got stuck in a strange city 840 miles from home without a hotel since Priceline refused to help us and they knew it was their mistake.

My family went camping in Pensacola FL for the weekend. During our stay a huge storm hit that caused us to have to evacuate our campsite and get a hotel. We used the Priceline app and even used the "my location" option to find a room as close as possible to Pensacola. We accepted an offer on the express book and paid the fee and when we got the hotel information found out that it was in Saraland Alabama which was almost 2 hours away from Pensacola!!! Priceline didn't even bother to keep us in the same state!!!!! When we called and told them that their app messed up we were told that never under any circumstances would Priceline refund money even if it was their fault. The only choice we had was to get another room in Pensacola and cancel the room in Alabama and in 10 days we will receive a refund minus a $25 cancellation fee. Really????? Their app screwed up and they are STILL making money off of it???? I will NEVER use Priceline again!!!

I booked a room and the place wasn't revealed until after it was booked. I looked into it and really didn't save any money and then realized it was a non-smoking place. I tried to get it changed and they wouldn't. Now I won't be happy there and won't ever book another room through Priceline. It's a rip off and if you're a smoker then it's not even worth trying unless you know where you're staying before you buy.

This past weekend we decided to get away and rent a hotel in New Orleans. I had never used Priceline before and never will again! The hotel we got was not in the French Quarter as we requested. The check-in time at the hotel was at 3:00. When we arrived at 4:30, the rooms were not ready! They took our phone numbers and said they would call us as soon as the rooms were cleaned. We waited over an hour. I finally called Priceline and told them what was going on. They called the hotel and the hotel told them our room had been ready for over an hour? Still no phone call from the Sheraton! Once we got in our room we were nickel-and-dimed for everything from bottled water to internet service! I have stayed in nicer hotels where all these things were not charged. Also they own their own parking garage and charged us $38.00 to park our car!

Advertised one price and did not offer it. Unable to receive the discount at the desk or if you called Priceline beforehand. I was on hold for over 45 minutes! They would not help me. The offer is fake and will not budge. I will never use Priceline again. My family travels 4-5 times a year.

Very upset. We bid on a room on the River Walk in San Antonio for the George Strait concert. We bid $115.00 as we thought that was a fair price. We won a room at the El Tropicano hotel. We booked the room at least 4 to 6 weeks in advance and thought everything was fine. One week before our arrival date, we were informed by Priceline that they did not have rooms for us and would gladly move us 10 or more miles away at an equivalent hotel. We agreed because we had no other choice. We demanded some type of compensation due to the hassle this caused and they stated they would check into it.

I booked a hotel with PRICELINE and couldn't cancel! Now it told me I needed to WIDEN MY SEARCH, so I added 2 more. It picked downtown San Diego, the Westin. I didn't have a problem with the price, $292, but my girlfriend is Claustrophobic! She can’t do major cities. She gets sleepy, drowsy or she freaks out and needs her MEDS! The closeness is what kills her. I begged them to give me a different hotel even if it cost more, something north, and they didn't. They said they couldn't. They didn't even give me a bigger bed! They told me, "Well, we only give Priceline so many rooms and they have to fill."

I am traveling with a cat. I searched Priceline for hotels that allowed pets and selected one and booked through them. I did not do the "Name your own price" thing. I called the hotel to verify, and they said they did not allow pets. I called Priceline's customer service number, and entered the confirmation number from my email. The automated system would not allow me to continue at all without a valid number. After calling several different numbers and making multiple attempts, I eventually reached someone who barely spoke English and explained the situation. He told me that my contract did not say anything about allowing pets and flatly refused to refund or change my reservation. I told him I would report it to my credit card company as fraud and issue a charge back and he still refused to do anything. I'm never doing business with them again. I don't know how they get away with this kind of stuff.

I booked a cruise through Priceline that was a big disappointment. These people (Priceline) didn't even get my email address right and rather than confirming it or verifying it, sent the itinerary to an email address that didn't exist. I had a horrible time getting the proper information from them before the cruise because of this error and it is extremely hard to get through to them. Then they gave me a "so-called" express "deal" on a hotel room. They tell you that you will not know which hotel is selected until after you buy it, but they show at least 6 hotels that may be chosen. Out of the 6, there were 5 really nice hotel chains that were chosen, but one that just didn't fit in...

I booked a hotel room with them, supposedly a great deal at $211. When we arrived at the hotel, we learned that the hotel rate was $168 per night at the front desk and I was charged that price at the checkout. When I got home, I noticed I had been charged also a second time by Priceline for $211 and in spite many contacts with its customer service, Priceline refuses to reimburse me. Terrible customer service and false advertising as they pretend on their website that: “We pride ourselves on two things: getting you the best deal for the things you need and providing excellent service.” I am not the only one complaining about their illegal practices, so before making a reservation through them, please read **

I booked a hotel in Huntsville, AL through "Name your own price". Along the process, the customer is asked to select an area where he wants the hotel be located and according the policy, Priceline guarantees the hotel will be in the shaded area. I checked area 4 and double checked by opening the "detailed map". After my bet being accepted, surprise! The hotel I was given is 10 miles far from the shaded area I've chosen. I sent an email to Customer Service and they simply said the hotel was in the shaded area. I patiently simulated another booking and I replied, attaching an image of the screen (as in this post) with indications of the shaded area and the hotel's site. Actually the hotel is in an area not shaded at all; none of the areas includes that hotel. I told them the hotel would meet my needs and that was not the matter but having a customer getting what he was offered. They ignored my allegations and tried to butter me up by giving a $5 credit for the next purchase. What the hell next purchase? If Priceline is not able to admit a misinformation on its website, how can I trust them? If you want to check what I'm saying out, take a look on the area 4 in Huntsville map on Priceline's website and after find out on Google Maps the hotel: Microtel Inn & Suites by Wyndham Huntsville.

I made a reservation through Priceline.com, 4 nights in DC. I was going to a softball camp for our child to be seen by a coach. Camp got cancelled. There is a no cancellation policy with Priceline so no refund. Fine, we were going to vacation anyway. Due to work complications, we could not make it on that date. We were told they would not credit us with the over $400 we already paid and we knew they would not refund it, but they also would not let us let our friends use the room instead. WE ALREADY PAID FOR IT. What a complete rip off. I will never, ever, ever use Priceline again. This was to be our only family vacation this year, shoot, in the past 3 years. Thanks a lot.

I recently purchased an airline ticket through Priceline at what I thought was a low price guaranteed. Three days later, I see the same flight advertised for two hundred dollars less. When I contacted Priceline, they told me that I was locked into the price and that I missed the window of opportunity to cancel (24 HOURS) or change my ticket. It was written in fine print on another page. It's not even written on my reservation page. You make sure you read all the attachment pages because they do not care about you or repeating service with you. Even Walmart gives refunds past 24 hours. Why are they allowed to do this?

I booked a room at a hotel at the end of May for travel in early July to a hotel in NYC. I booked in advance to make sure I received a good rate as well as reserve a room in a very busy city. At 1 am the day before my trip, which is 23 hours before the day of my trip, I looked up online out of curiosity to see what the prices were for my room to see if they had changed. The price was considerably lower, saving me over $170 total and because I was not within the 24 hours of my reservation, I was told I would be charged a cancellation fee if I wanted to change or cancel my reservation.

Priceline.com was the worst ever! Rude customer service, on hold for 47 minutes and not only did I lose $100.00 on the transaction, they didn't price match! Agent #** Carl kept repeating the same line over and over! Horrible and not understanding.

I have been a customer for years. I have recommended them to many friends. I just booked a 2-star in Indianapolis on Name Your Own Price (Nothing higher was available). They confirmed a Red Roof which they clearly have listed as a 1 Star. I called and they will not cancel. I Hate Red Roofs and have stopped staying at them years ago. They gave me customer service and I got a girl named Lucy in Mexico. It was a worthless conversation. Any suggestions as to what else I can do?

After hours in their system trying to delete "my trips" history and calling 3 or 4 different numbers (800-259-2091, 877-850-9658, 800-340-0575) trying to speak with an actual person, all I got was automated service. I noticed they have charged me over $1200.00 and when I checked the charges, how convenient. Now, all of a sudden, I have a number where I could reach Customer Service and when they declined to assist me and cancel and credit my account, Jane employee # ** at Customer Relations, sounded like a recording, "I am sorry I wish I could have other offers but cannot cancel or credit your account as you review the purchase prior to pay (1st lie as we could never review before their site charged me)". After 2 hrs trying to make her see reason, she says she is the higher authority and can't transfer me to a higher authority, but couldn't make good customer service by helping me.

We booked in error a hotel room on the 29th June at 11:50 pm, for the 29th, and we wanted it for the next night, the 30th. As we would not book a room at 11:50 pm the night we wanted to stay and we are four hours away. We called the customer service department and spoke with two representatives who were not of any assistance whatsoever. All we wanted was to have our date changed to the following day. Has anyone else had this happen to them, and how did they get the situation resolved? They took our money for the room that we will not be able to use. Thank you for any assistance.

I booked a room at La Quinta through DogFriendly.com. My car broke down the day before my departure and I wasn't going to make it to the hotel on the day I'd made the reservation for. I called to cancel but was unable to because I was outside the allotted time frame for canceling. After many phone calls, I found out that Priceline is the reason for my inability to cancel my reservation and get my $105 back. La Quinta would cancel my reservation up until 6 pm on the day I was supposed to arrive but since Priceline booked the room, I'm unable to cancel. Therefore, I've lost $105; La Quinta can't resell the room.

I recently rented a vehicle in Las Vegas through Priceline. I have ordered rooms, cars, package deals, etc through the years with Priceline and have only had one bad experience out of dozens. This is the second. During the rental process, Priceline offered insurance on the vehicle. I'm fully aware one shouldn't get the insurance on a rental as your own policy will cover any issues. I follow that advice everywhere I go EXCEPT Las Vegas. There's just too many gawkers and people not paying attention for my comfort. Indeed, the one time I didn't get the insurance, I picked up a nail in the tire sidewall. The tire was useless and I was then responsible for said tire. Had I gotten the insurance, no problem. I'm also not sure of whether or not your vehicle insurance covers the loss of time that the rental is out of commission. That’s the potential issue that scares me.

Do NOT ever click on Priceline.com. The customer service is located in India where they still have outhouses and could give two ** if you want to enjoy your vacation. On Wed., June 26, 2013, I went onto the PRICELINE.com site because I love to watch the show Big Bang Theory and Kaley Cuoco. She is their spokesperson. So I thought, "Let me try it."

I'm extremely surprised by the horrible reviews Priceline has received because I had an amazing, and honestly, PERFECT experience. Although, I only purchased airline tickets, so that could be the difference. Anyway, I used the Priceline Name Your Own Price to book my airline tickets. I was very leery to do this because the reason you can get such a great deal is because you don't know your airline, the time your flight will be, and you can have up to a 3-hour layover, and you won't know any of this until after you purchase your tickets.

On 6/24/2013 I made a Name Your Price reservation on the Priceline website. I requested a 4-star hotel and named my price. Priceline returned a Double Tree hotel at the price I selected. The hotel that was accepted is definitely not a 4-star hotel. However, Priceline has it listed as a 4-star hotel. In the description of hotel star ratings on the Priceline website, the Double Tree is provided as an example of a hotel at the 3-star and 3 and 1/2 star level. It is not listed as an example as a 4-star hotel. Hilton is a 4-star hotel, not Double Tree (operated by Hilton). Because the hotel rating conflicts with their own description of hotels and the company was grossly misleading, I requested a full refund.

PRICELINE - NEVER AGAIN!! Before making a reservation directly with the Hyatt in Orlando, I checked Priceline.com, and found that they were offering a 13% discount for Florida residents with the advance purchase through them. So I booked with Priceline.com, and paid in full with my credit card, at the time of purchase. They told me that the regular room rate was $169.00, and with the 13% discount, the rate would be $146.67. I later discovered that the regular room rate was $149.00 - not $169.00!!! $149.00 less 13% = $129.63.

After years of using Priceline.com, I was fooled by the advertising campaign to use Express Deals for my upcoming trip. Leery of the process, I also bought the travel insurance just in case something happened. The hotel comps, according to Priceline.com, were Hampton Inn, Fairfield Inn and Holiday Inn but when I actually booked the hotel, it was a lower-end chain. I called customer service (in the Philippines) and got nowhere, other than being told the insurance is good for: 1) illness, or 2) death. So I suggest you take to your Twitter account and let everyone know these guys are bad news. I also called Priceline.com HQ and left a message for the CEO, Mr. Jeffrey Boyd at 1-203-299-8000 about my disappointment.

I made my reservation 5 minutes ago and noticed that I put in today's date instead of tomorrow... and they refuse to make a change because it's less than 3 days of travel according to policy... This is stupid.

My rating for Priceline is MINUS 1 star. My husband thought he was talking to the hotel when he booked the room when actually he was talking to Priceline. Priceline takes the entire fee out of your account immediately when you receive a confirmation number so you may still be on the phone with them when they charge your credit card and they NEVER refund your money. The rate was not cheaper for the hotel room. When our plans changed due to personal issues, we were unable to cancel or change the reservation. The money was already taken out of our account. Beware, do not book through Priceline. If there are any problems with the hotel such as extremely uncomfortable beds, unclean rooms, bugs, mold in room, etc. you are stuck. The hotel will not work with you or help you because you booked through a third party. It is a waste of time to call Priceline. Priceline already has your money so they do not care about problems with the hotel. Forget Priceline and call the hotel direct; you will have more options.

The room was cheaper on the hotel’s website and nowhere near a beach in Clearwater. Like everyone says no refund and you might get a $25.00 credit. This is unacceptable and they just choose a crappy hotel even though you’re thinking they are going to give you a deal, NOT!!! No discount at all. Last time I use them.

I was looking at the Priceline site on June 4th to rent an auto. I reviewed the weekly and monthly rates if I went to New York. I stopped my search, closed out all files, and turned off my computer. On June 5th, I was charged $1,259 (pending charge) for an auto rental. I phoned customer service and told them it was a mistake, that I did not intend to rent a car. We discussed the fact that I should not have been charged until I actually picked up the auto. On June 7th, the pending status became a charge to my account. Now I am being told I was a no-show. I spoke with customer representatives from the second I knew about the mistake and every day since, but with no success. I cannot afford to lose $1,259 for nothing. I am seeking assistance for a refund.

I called in to inquire on a car rental promotion. I was greeted by a man that had an accent so thick that I couldn't make out but every 3rd or 4th word and he spoke extremely fast. As I was telling him to slow down, he wouldn't listen at all and just kept rattling off what I think may have been a disclosure of some kind that he was making sure he did so that he could get on with his lying. My guess is the managers don't care what they say as long as the disclaimers are being read.

I subscribe to the Entertainment Guide, nothing but love there. But inside I noticed I get a $20 credit toward Priceline's Name Your Own Price. Awesome... I'm going to Plant City next month, sure I'll play. But when I put in the code, first it tells me it's not valid with the account I'm logged into… funny, I wasn't logged in. I contacted CS and the person said I had to log in, so I did. Now it says the coupon is expired. It doesn't expire for another 5 months. I contacted Entertainment and I'm waiting for a response.

Well, I booked a flight with priceline.com that CLAIMS to be lowest price guaranteed! The very next day, a friend of mine found a cheaper flight on the airline website itself. And when I called Priceline, the SUPERVISOR said "it’s been 29 hours so we can’t help you." I was a first time customer, and I thought it was so rude! He then went on to tell me he doesn't think I really go a lower price. So I gave him the website to look it up himself, and when he did, his answer was "Oh well, I don’t know how they beat our price but sorry!" What an **. They do not care if you are a 1st time customer or anything, and apparently they are NOT THE lowest price. So please always check the airline itself before buying anything from here. They would not refund the tickets for me or give me the difference. They did nothing, and they lost a customer and hopefully more from this review. So rude!

I received my American Express bill with a charge from Priceline for $97.28 for a hotel I did not book, in a city where I have never visited, nor intend to visit. I have never used Priceline and never would consider using Priceline because I want to know the name of the hotel I'm booking before I book it. I have disputed the charge with American Express, but Priceline is holding fast to their story that I booked this hotel. In their response to AmEx, they provide evidence of the charge including my name and address, but Card Holder Phone number that is not my number. Has anyone else had this problem with Priceline? This is a scam!

I used their site to name my own price for a hotel in Williamsburg, Colonial area. All the hotel brands they listed under three stars were well over $130. They booked me five miles outside the Central area in a hotel that wasn't on their list, and they had the nerve to book it at the hotel's day-in day-out price. When I called for assistance to express my unhappiness, they just kept reciting terms and conditions. I will never use them again and would caution anyone else not to use them.

I recently attempted to make a rental car reservation through this company. The send indicator never showed as going through completely, and I cancelled out of the transaction. Got a surprise later in my email showing I had made a reservation which can't be cancelled or changed. Tried to e-chat and explain what happened, but all I got was, "We informed you before that this reservation couldn't be cancelled or changed." Later, I got a smart-ass email with their terms link in it. I will use this reservation this time, but I WILL NEVER USE THESE PEOPLE AGAIN, AND I WILL TELL AS MANY PEOPLE AS POSSIBLE TO BE WARY OF DOING BUSINESS WITH THIS COMPANY.

We booked a trip with Priceline (the lowest price guaranteed). Yeah right! The next day I looked up the same hotel for the same days ($30 cheaper). I called and they said to get a lower price that is guaranteed, you must call within 24 hours... We were off by a couple minutes and they refused to help... I said nowhere does it say you must call within 24 hours! They said it's in frequently asked questions. Who reads them unless you have a question? Bottom line, Priceline does NOT guarantee lowest price!!! Plus their customer service stinks!! Please read everyone's complaint before you book through Priceline because I am sure you will change your mind.

It's simple: I called Priceline and cancelled two rooms and re-booked two rooms in another part of the State since my son's baseball games were rescheduled. We were headed to Bend Oregon for a tournament and plans later changed. I cancelled in March. I cancelled two rooms, and they sent me a confirmation. The confirmations said reservation's cancelled but did not give specifics to rooms, type, or anything mentioning rooms.

I have been a customer of Priceline for many years but after my last experience, I will never, EVER use Priceline again. The next day after I booked my reservation, I discovered that the hotel website offered the same room for $60 less than what I got through Priceline. I sent an email to Priceline to inform them of this and got a response informing me, "You must call us prior to midnight the day before travel if you have a valid Best Price Guarantee claim. Please call 1-800-PRICELINE if you live within the U.S. or Canada. If you are outside of the U.S. or Canada, please dial 1-212-444-0022. You will also need to have the description and details of where you found the lower price, since Priceline will need to verify the price and availability, and please be ready to enter your trip number when prompted, so you may speak to an agent."

Do not trust this web for booking air tickets or vocational package. I have worst experience both times. You will never get a correct reply from their customer service or from their supervisor. Do not trust their future travel or bonus cash coupon. If you insist to apply, they will cancel your booking and you're stuck with your money. Do not trust their action. For example, if they say, "We have sent you the email for cancellation right now," it will never come to you. However, you will get the refund whenever they like to send it to you.

Priceline committed fraud with their Name Your Price bid scam and I will report this. I have used Priceline for years and I have done the bidding before. I never got up to 60% discount, but I got a better price than the listed price for the hotel on your site. This experience was a scam. The 2 1/2 star hotels stated the average rate was $300 a night. I bid $165 and won a Best Western that Priceline offers all the time at $154. How can you charge me more than your standard rate? That is no additional discount. I called and complained and should have disputed the charge with my credit card company for your false advertising.

This is the worst company that I have ever rented from. I have booked a car with Priceline and due to bad weather (tornado and damage in the area), my office was forced to move my flights. I contacted Priceline and Hertz and now I am told that it's my problem; "We cannot honor your reservation. Cancel or reschedule." If you are thinking about booking any travel through Priceline or Hertz, I suggest that you do not do it. After they get your money they do not care about you. I called into customer service and the people were reading from a script and when I asked for a supervisor, I was told I could write a letter to the Priceline Corporate office but was told that Priceline will not do anything to help. This is the worst company that I have ever dealt with.

I have utilized Priceline for years pretty successfully. I now realize where the problems can be. They will not back up what they sell. I ordered a hotel in Georgetown - Foggy Bottom area of DC and got a hotel in Dupont Circle. They had a separate tab for Dupont Circle which clearly is where the Renaissance Dupont Circle should be located. I looked at Google Maps and the hotel is located in an area between where the two maps are for Dupont and Foggy Bottom. I told them this was misleading and inaccurate. They told me, "Tough luck!" Clearly, the scam is that my time is not worth fighting this obvious bait and switch. I won't use Priceline ever again.

Yes, I bid on a hotel in Youngstown North (Girard). I was very careful to note there was only one hotel meeting the criteria of 2 1/2 stars in the Northern part of Youngstown. The express bid price was $96 so I decided to try to make my own bid of $90. If I didn't get it, well, at the very least I tried. Anyway, my bid was accepted; however, it was not north... it was west. In big blue bold letters, they say it is West, then in much smaller black letters they say "Youngstown North".

Never ever do business with Priceline.com! Their system is designed to screw you over. They allowed us to purchase a room at 7 pm, while requiring check-in at 1 pm the same day as if we could go back in time! Due to the missed check-in time, they canceled the 4-day reservation and kept the entire fee. Please share with your friends; don't let it happen to you. I just shared this exact message with my network of over 25k friends. Please pass it on.

We were charged a 3-day hotel booking fee through Priceline. When we checked out of our hotel and received our bill, it was actually $81.00 cheaper than what Priceline paid. We contacted Priceline and they said the hotel was not supposed to have given us a bill showing the discounted room rates. So basically, Priceline pocketed that $81.00 for themselves and informed us that we could not get a refund because it was the hotel's fault. I will not be using Priceline again. I hope this will make people aware that Priceline is ripping individuals off. Ask for your bill before checking out to verify what you are being charged for.

I booked a rental car out of Norfolk airport with Priceline using Avis. I got a good rate on what I thought was a fully paid car of about $235 for 9 days. When I went to rent the car, Avis said there was another $60 in taxes I had to pay when I thought I had paid everything. I think this is deceptive marketing.