Priceline Reviews

I booked a hotel two weeks ago for one month later, it costs me $229/night. I checked their website today for the same room, same time period, it lists $179/night. I called their customer service for price match. The guy who answered my phone told me they price match only for the first 24 hours after your booking. How ridiculous! I won't book from their website anymore!

I booked a vacation package to Orlando for my family and I. I specifically searched for hotels that offered meals because I didn’t want to go out to eat every night and day. I found the Holiday Inn Water Park Hotel on Priceline. It came with a couple of different options for the rooms. If you paid additional money you would get breakfast and dinner. I chose that option. I was excited.

The website is misleading me to reserve a higher grade of rental car. After I book the trip, the itinerary email is received along with economy rental car option in the same location. I cannot degrade my car reservation and I have to pay 15 dollar to cancel the whole reservation including flight booking. The first representative is with bad English and cannot explain the situation clearly and patiently, so I asked for another person, the second person was fine. But overall I paid 15 dollars for nothing, this is what happened. I will never book through Priceline and this is a very unpleasant experience.

I booked a hotel from 4/24 - 4/26, and the hotel was switched to a LOWER LEVEL in Quality hotel. The Quality Inn was not listed in the 3 star hotels, but the Quality Inn was listed in the 2 star hotel list. So when I booked a 3 star hotel, up popped the Quality Inn. This is definitely a 2 star hotel. This is VERY dishonest!!! Also, after booking the hotel, the website asked me if I would like to rent a car. And so I did. However, the website changed the date that the car was rented by an additional week. (The website booked the car from 4/24 - 5/4, while my hotel was 4/24-4/26) .

I'd give them a zero if possible! In March 2018 I was trying to book a vacation package from Toronto to Orlando. The site would allow me to pick my hotel and flights, and input my name and my sisters' names as passengers and it allowed me to put my credit card information in. Unfortunately after hitting submit I would receive an error message indicating that they flights I had chosen we no longer available and I would have to pick new flights. I attempted to book this package over multiple days as the flights were continuing to show as available to only ever receiving the same message “flights not available”.

Someone fraudulently booked a room with my debit card through Priceline. When I called and told them, they were very unprofessional. No one I have talked to cares at all and no one wants to compensate me in any way. This is the worst customer service I have ever received.

Purchased a ticket through Priceline and used the recommended insurance they offer. My friend is getting a kidney transplant, so had to cancel the trip. The insurance company would not issue a refund and Priceline would not help me reschedule another flight.

Website indicated that we would be placed in a hotel that is comparable to the following: Crowne Plaza, Embassy Suites, Hilton, Holiday Inn, Marriott, or Sheraton. We were placed in the Brent House Hotel. Never heard of this so we looked it up. It's located in a hospital! NOTHING like the other hotels. Why in the world would someone want to stay in a hospital setting if they aren't sick or visiting someone who is sick?! VERY DECEPTIVE advertising on Priceline's part. Finally found a "customer service" phone number for Priceline and their employees were extremely rude! We are absolutely furious about this! BUYER BEWARE when using Priceline! I know we will certainly never use them again!

I booked one car rental. I then noticed that I received two separate confirmations for my car rental and charged twice. I called Priceline who told me that I could not cancel the rental made in error by Priceline. After much discussion the service person agreed to cancel the unwanted rental fee, however advised there would be a $28.00 cancellation fee. I advised again that I only made one reservation and the other reservation was made in error by Priceline, she still would not cancel the $28.00 fee. I asked to speak with a manager, waited 10 min. for another person to come on and say exactly the same things as the first person with no resolution to help me cancel the $28.00 fee that was a mistake that Priceline made. This company does not care, please read this and don't use Priceline for anything. I have learned my lesson and will never use them again.

As a military member, I haven't had the opportunity to conduct too many official travel outside of official channels. After booking a rental car, I was informed that as a military member, I needed to create my travel through DTS (didn't know that) and that my reservation would not be covered unless I change it and book the official site. Called Priceline to cancel and they informed me that they could not cancel the order. Mind you I made the reservation 20 min before calling back and cancelling the order. They told me I couldn't cancel it and that it was final. Now I'm out 700 dollars and I still need to book and pay for a rental car through the official channel. Thanks Priceline for having ** customer service and not helping those that are in need. Won't ever use their service ever again.

After my mother passed away, I bought a ticket for my husband to fly home. When entering my billing information the Mac computer changed the passenger information to my name (matching the billing info). I called to explain this to an agent and supervisor, both told me there was nothing they could do, and I was out of luck for that money spent. I have purchased MANY tickets/ trips through Priceline, and so has my family. We will NEVER be using Priceline again. The lack of compassion, empathy, and attempts at extortion are unacceptable.

Traveling to San Francisco Bay Area - East Bay. Went online to find a hotel in the East Bay near Pleasanton/Dublin. Two Extended Stay hotels within 3 miles of each other available. Extended Stay hotel for $109 was shown, the next hotel available from Priceline was a very nice hotel as ExpressDeal for $129/night. This ExpressDeal shows a very nice room with Breakfast. I selected this deal. I did not want an Extended Stay experience. What happened, The ExpressDeal booked me with Extended Stay for $129/night. Priceline would not even listen to my complaint. Extended Stay are Make your Own Bed and a Grab and Go breakfast snack, not what I want... Now stuck with the arrangement.

I have actually been using Priceline for years but today was the last time. I needed to change the date of my hotel stay 2 days beforehand and they refused to help me. I wasn't cancelling. Just wanted to change the date but NO they would not. When I contacted the DoubleTree directly I could only get a call center who also did nothing for me. Do not use Priceline or DoubleTree!

Booked tickets to Chicago from St. Louis March 17th 2018 but then had to cancel them because the timing was wrong. I was told to cancel online, there would be a link if the option was still open. There was a ‘cancel flights’ button, so duly went through the process and cancelled online. Being extremely busy l moved on to deal with other issues l had. Then l received an email March 30th reminding me of my return flight!

I purchased Business Class ticket on 4/16/18 what Priceline call the “EXPRESS DEAL”, they post minimum information on their website to make the deal attractive, they ONLY post the rate and the date you are flying and up to how many hours your flight will layover and how many stop you will have, no arrival date, but you can’t see the flight itinerary until you enter your personal information and your credit card #, it doesn’t ask you to confirm the flight information and it doesn’t say “THE TICKET IS NON-REFUNDABLE”. It doesn’t ask you to confirm if you like the flight or not, they charge your credit card IMMEDIATELY then they tell you IT IS NON-REFUNDABLE.

Priceline has been absolute garbage in helping me modify a business trip. It would have been more efficient and saved me a great deal of time dealing with Priceline to just not show up for the flight and buy a new flight/hotel/car package for the trip altogether. I travel a great deal and I cannot believe the nonsense the customer service is feeding me about not being able to cancel one passenger’s flight or hotel room?!! Absolutely worthless. I want my time back. I will never ever ever use Priceline. They are cheap because they are worthless in customer service and trip planning.

I attempted to book online, but received an error message that my booking could not be completed. The next day I see on my credit card, they did in fact bill me. I called for a refund and was told to cancel my Expedia reservation. So to make it easier, I did cancel part of my Expedia reservation. Now I'm going rounds every day to get the full refund for my flights that I DIDN'T EVEN BOOK. I'm being told I was never charged, so I won't get a refund. I've been told 3 times that I wasn't charged. Except that I'm looking right at my credit card and can see it PROCESSED, not pending, and only partially refunded. I've been on hold 20 minutes now-most likely so I can be told I wasn't charged.

I rented a car to drive round trip from Charlotte NC to Knoxville TN and back. I booked the rental online for a car from Budget. I did see the notification that, once paid, the rental was firm with no cancellation option. I picked up the car at the CLT airport, as planned, but did not realize how inconvenient that was proving to be (I was not coming off a flight, but am local to the area, and that location was open later than the others). I was requesting to be able to return the car to a more convenient location in town.

I booked a car online through Priceline. Looked like a great deal... A few dollars less than others. I was in a rush so no, I didn’t read the fine print. I arrived in Grand Rapids late in the afternoon on April 10th and went to Avis (I’ll review them separately.) For now I’ll go to the fact that the car that I received reeked of cigarettes. I told the clerk but was not offered another vehicle. I wanted to get going so I left with the car. On The 12th I returned the car because I couldn’t stand the smell any longer, and made other plans.

Unfortunately I booked through Priceline which was a third party. We were travelling from Florida to WV. I called them around 5:00 pm to see if I could change hotels and stay in Berkley WV. The answer was no because we had already book and would have to pay another fee. The reason for the change was that the traffic was so bad and when entering into WV it was snowing so this was slowing down our travel time. We had already been on the highway for 11 hrs and were getting tired. Anyway we pushed it to Clarksburg. Just lucky we didn't have an accident on the way. Arrived there around 9:00pm. Next time booking a hotel I will book directly with the hotel. Live and learn. No more booking with Priceline.

I booked a room the day we were traveling shortly before we left home. 2 bed 2 bath that they had a special price for paying now. Set it up and was thrilled. Got the confirmation and didn't pay much attention. Got our rental vehicle and I noticed I got the text itinerary. Clicked on the link and saw it said 2 queen bed suite. So I called the hotel to confirm what my reservation was, which was the wrong room. So I called customer service and the rep told me first that the contract they sent the hotel was for a 2 bed 2 bath and that if they don't honor it there isn't anything they can do. So I explained that the hotel shows they sent a reservation for 2 queen suite. After much hold she came back saying that they had a system issue and there is nothing they can do.

I booked a hotel for my husband and I using name your own price and I was happy with my rate until after my purchase went through and they finally showed me the hidden fees they did not have listed. So now this hotel cost is going up even further in cost. I have spoken to 3 different representatives and they're completely uncaring and unhelpful. Don't waste your time or money with Priceline.

After my recent experience and reading other reviews, Priceline should seriously be investigated and exposed for their practices. I was duped with Priceline’s name your own price. I named my price and was given the name of the hotel they chose for my stay. It was a hotel. The normal rate is $65/mo that they were more than happy to take more than double for. I read the less than stellar reviews: used condoms left in drawers, drug activity, etc and made an immediate decision. My family with young children would definitely not be staying in such a place and certainly not for considerably more than the normal nightly rate. I called Priceline up right away and told them I did not want to stay at the hotel they chose and the reason why. They told me I had to talk to the trip protection insurance company; yet another scam. You can’t get your money back from Priceline with or without travel protection insurance.

I reserved a room through the express deals. When I received the reservation confirmation I called Priceline immediately and explained that I needed a room with 2 beds, as I will have my kids with me. I was placed on hold while the agent contacted the hotel to make the adjustments. I was then told my the agent on March 28th that I would have a room with 2 beds and then he confirmed everything is ok. When I arrived at the hotel on April 6th I was told that I was in a room with only 1 bed, and I would need to make accommodations elsewhere. So Friday night in downtown Chicago I had to find another place for part of my family to go while on a family vacation. They ruined my vacation as we were not all together.

I booked a hotel room on Priceline Express deal that clearly stated free wifi, parking and breakfast for $65 i.e. 36% off for the $95 regular price. The hotel they sent me to was Travel Lodge in Natick, MA. The hotel didn't even have the sign turned on and it was difficult to find it from the main road. The attendant was not around, had to wait 10 minutes for him to show up, checked me in and said there is no wifi, router is bad! I had work to do for next morning's presentation at a seminar. The place looked like a dump and the room door did not fit the frame properly and the safety lock did not work! The heating vent was loud, sounded like a vacuum cleaner. In order to sleep it had to be turned off and it was cold in there. It was getting late and I was tired. There was a similarly priced hotel in that area I could have stayed at and not go through this aggravation. See attached images.

I rented a car from Hertz Corporation, through its agent Priceline.com, pictures located at Union station in Los Angeles California. The car I rented was Toyota Corolla - a midsize car. I was supposed pick up the car at 8:30 am but they gave me the car at about 10:30 I am. I got a 2017 Ford Focus an economy car instead of Corolla or other similar midsize car. I paid the price for a midsize car but I got an economy car.

My plans changed due to have young children and I paid for insurance so I would be able to cancel if at all needed. I canceled my reservation and they WON'T give me a refund. What was the point of paying extra for the insurance. Very disappointed and don’t recommend booking through them at all if there’s any chance that your travel times and dates will change.

I took an Express Deal on a 2.5 rated hotel that was supposed to be. The hotels that were listed were as follows: Best Western, Country, Stay America, Hampton Inn, Holiday Inn Express, LaQuinta, and Quality Inn. Nowhere on here is Super 8 or Motel 6 mentioned!!! Both of which are considered a 2 star hotels online and not 2.5 star hotels. If it had been I would not have accepted this offer! I am extremely angry about this and doubt that I will use this service again. I called and talked to one of their agents who told me that Priceline considers Motel 6 a 2.5 rated motel. They should put that on their site so that people know what they are getting into. I consider what they did advertising fraud pure and simple!

When seeing an advertisement for Priceline for hotels near me I am seeing a lower rate on the advertisement than on the hotel's site through Priceline. Looking for hotels for my family to come see us this summer. Example: Days Inn Niles, OH has an advertised rate of $45 but when you actually click on that hotel and go to the hotel's page it starts at 51 or higher. I haven't even put any specific dates in yet so how can Priceline show rates that are not even on the hotel's page. Looked at the hotel's actual website and they are even showing a $45 rate. This is misleading on Priceline part. Rates should be consistent with what is on the other sites.

I am a Part-time Priest and booked a rent-a-car on Priceline's mobile app while I was driving. It was $438 to their Vendor, AVIS. When I had to leave earlier I tried through Priceline's Overseas Call Center, through AVIS and also tried to dispute the charge through Chase's Overseas Call Center Dispute line - all to no avail. That is more than I make in a week. I couldn't see the small detail on my phone. I've been a customer since Priceline started in 1998 but they lost me. Chase has my mortgage, credit cards and checking, saving, etc. They have lost me too.

I recently stayed at Extended Stay America through Priceline and as always I look for hotels that serve breakfast. I have 3 children along with my husband. If I had known that this hotel did not serve breakfast I would have never stayed there. Even though it was very clean and the people there are very nice but I just need to be accommodated with breakfast because we are always on the go and it's just easier. When I told Priceline all they serve in the morning at the front desk is coffee and muffins they said that's what they call breakfast. So it's breakfast. No integrity whatsoever. You get what you pay for...not using Priceline again...

I have booked my last trip with Priceline. I’ve had to call them for one reason or another during almost trip I’ve booked with this company. The customer service is the worst I’ve ever experienced. You cannot understand the representatives and they aren’t willing to help you with any booking problems. The few dollars you may save are not worth the headache.

Booked a room for 2 nights and 4 hrs later same booking was 39$ less on Priceline’s own website (from 148$/night decreased to 136$/night). Called and price match not honored because “general public” is not signed into account. So therefore any price match cannot include when you are logged into Priceline’s or competitors website making any possible match impossible as deals only available if logged on. What a joke! Lost a customer due to lack of integrity. Honestly, it was not about the money but the poor customer service that bothers me.

I used "express deal" to book a hotel in Detroit (3.5 stars hotel). When you click on link "what hotels you may get" you see displayed hotels like DoubleTree, Marriott or Hyatt. Therefore I was very surprised when I got Trumbull & Porter (hotel) which I had never heard about before. When I reviewed their website the hotel and rooms looked like a dormitory. I called Priceline customer service to change the reservation. They refused with explanation that they have their own hotel star rating and they are confident with it and therefore, they will not change my reservation. This pissed me off. Well, I am also confident that I will never use Priceline again.

Let's see if I got this right. You get online, give Priceline.com your personal info for a room and suddenly they direct you to a page that queefs "sorry, you're out of luck". "The room you wanted at OUR advertised price isn't available". "Ha ha ha ha ha ha ha, later on sucker"... What a joke. Captain Kirk? What say you?

I booked a car rental with Priceline 14 hours ago. My travel dates have since changed and I needed to modify the reservation. Ruthie (the customer service agent) and Alex (her manager) informed me that she wouldn’t be able to help me due to the type of booking I made. The Priceline team is unwilling to accommodate me despite the thousands of dollars in bookings I’ve made with them over the years, and despite the fact that my trip still isn’t for several days. I’m very disappointed in Priceline's treatment of me and handling of this issue, and won’t be doing business with them in the future. I encourage others to reconsider their patronage of Priceline.

I've been in the customer service and hospitality industry for many many years. I normally don't give reviews but this is unacceptable to hospitality industry and this supposedly hotel do not deserve the one star given here. This is my story. We called the hotel Extended Stay of America, 8720 NW 33th, Miami Fl., to confirm airport pickup but was told that the employer went home so no pickup were available at this time so I immediately called Priceline and spoke with Chloe on (3.27.18) concerning canceling the reservation that I just made, nevertheless the inaccurate information given on Priceline site and by Priceline employer.

We booked a hotel through Priceline.com with the specific room and service, but after we arrived we just got the room and not any of the service that we booked. We called to complain but we didn’t get any help and their response was that we should go and pay for it even though we ALREADY paid for it! Terrible and we will never use it again!!!

Priceline does not guarantee their prices. Was on phone with a rep for over an hour and they kept telling me the price for my hotel did not change. Took a screen capture of the lower price and even booked another night at the lower price and they still refused to help. What a joke.

I reserved hotel through Priceline with the option of free cancellation for two days. I had to cancel my reservation due to my business need to be in town. I called Priceline to cancel it the second day around 5 pm. They told me that I can not do that because I should have cancelled before 12 noon on the second day not in the afternoon. There was no indication of time when I reserved the hotel. I talked to the manager and explained the reason for our cancellation and the policy of the free cancellation. She did not accept and said I have to pay the total amount of the hotel for the two days.

This particular room was booked through Priceline. Upon arrival the room was covered in dead bugs, hair and mud. After complaining and being moved to a new room it looked the same. We asked the manager and Priceline for a refund and even though the rooms were unacceptable the manager refused. After involving Priceline they refunded 179 out of 211 and charged us a booking fee. I don't feel that this is fair because it wasn't my fault the rooms weren't clean. I was also told we would have to have to find another room and our refund would take several business days (5-10) depending on my bank.

I will never use either Priceline or Booking.com again. There was supposed to be a 24-hour free cancellation. The condition of my hotel room was completely unacceptable when I arrived, (cigarette burn in the blanket, half drank bottle of coke on the bed, and stains on the bedding). They refused to cancel my room reservation.

My mom passed and rented a car. The car they gave me was not a Rav4 but smaller. Not enough to move mom's stuff back home. I tried calling and could not get through to anyone. I called the car rental place and they said to bring back in. I rebooked through Priceline thinking they would for sure credit me for unused days and dropped car off. Got the other car which was bigger and some person from the Philippines or sherbet denied it after explaining over a stupid online chat. They robbed me for over $300 here in Phoenix. Shame on them. DON'T EVER PAY ONLINE FOR CAR...WAIT AND PAY AT RENTAL PLACE DIRECTLY EVEN IF YOU BOOK THROUGH A THIRD PARTY. Shame on them!

We booked a hotel through Priceline.com about 2 weeks before our intended stay. It was a very busy weekend where we were going and hotels in the area were all fully booked. Upon check in, we were told that our reservation didn't only not exist, but the website was STILL booking the hotel even though they were full. We drove 9 hours just to find out that we had no accommodation for the night. We will never use any of these "deal finder" websites again. They're all the same. Sketchy hotels, phony bookings, "lost" paperwork. All they care about is $$.

Booked hotels through them, got to hotel, was denied hotel check-in because my ID address was in the same city, but moved to a different area over 100 plus miles away. Had to call to change names, but after names were changed, was notified that hotel reservation was cancelled. I’m sitting outside of the stupid hotel and your policy changed? Next time you have a drastic change in policy put it in bold so people can see. Thanks for ruining my travel.

I made a reservation through Priceline for a summer vacation. The price deals they offer are awesome! I was happy with the purchase until I needed to make change to the travel plan. No where on the deal page did they highlight the word, non refundable, non changeable. It is after you submitted your credit information and they got money out of your pocket did they include in the bottom of the email that “if the purchase you made is refundable and changeable, then you would get a link to make the changes. Everything is in the small prints.

I needed to change an error that Priceline made on the name of an air ticket. Called various customer service numbers and couldn't get through after many tries. What is worse, instead of playing something innocuous as you wait, you have to listen to this guy repeat the same joke over and over, thus preventing you for doing anything else. It was beyond irritating and I will NEVER use Priceline again.

I didn't realize I clicked a non-refundable room, I could've sworn I chose the refundable because I would never pay for a room or trip 6 months in advance. I tried explaining the mistake on their chat, they couldn't do anything and advised I call. Well, I call and nobody was able to assist, I spoke to someone through customer service who then bumped me up to the "escalation" department when I asked for a supervisor, then I finally spoke with Sarena the supervisor who really needs to learn how to convey what she is trying to say because everything sounded like an excuse. I was so unhappy with their lack of understanding, this seriously was one of the most horrible interactions I've ever had with a travel company. I will never ever search on this website again and will be sure to advise my friends and family to stay away as well. People cannot make honest mistakes because you'll suffer dearly from them with Priceline. Terrible business.

So I decided to take a chance and try Priceline's blind option, where you don't get to know which hotel you're getting until after you've paid for it and its non-refundable. They make it sound like they're getting you such a great deal. Talk about bait and switch. For $20 more I could have gotten a hotel with more stars and an indoor/outdoor pool instead of a seasonal one in the exact same area. It would have been a nicer hotel and I would have had cancellation options. Not only could I not use the "seasonal" pool, but due to remodeling, the "gym" was closed, too. And the pantry was so bare, I had to go out to find a decent snack and soda. Priceline did not save me anything. I am appalled that they get away with this. Will never use them again for anything.

I booked through Name Your Own Price option and then notice my hotel was cheaper on the website without using Name Your Own Price. The best price guarantee states that they will refund me 200% of the amount if I find a better price than their express or Name Your Own Price options. I was on the phone for almost two hours with four agents (2 supervisors, David ** and Greg **). I sent all of the representatives screenshots of the mobile app and website and links from the website showing the cheaper price. All of the reps refused to honor my information saying that they did not see the same information. I have never been so furious with a company in my life.

This is false/misleading! Don’t be fooled best price guarantee! I booked flight for 309$ then same time dates and destinations for 270$. Notified Priceline. They said it has to be same flight! No. It says on everything 100% guarantee! Does not say exact flight number!

I had put in reservation for March 13 and check out 18. I got email confirmation for checking in on the 18 and out on the 19. I called several times to have this corrected. Priceline would not do that. I stayed at Aloft booking direct for the dates I wanted. I have disputed the charge for the day I was booked at Priceline.

My wife and I recently returned from a vacation in Florida. At the end of our stay I booked a room with Priceline.com in St. Petersburg. According to the Priceline.com website this was a THREE-STAR HOTEL with a Deluxe Queen Room. I assumed the room would have the regular amenities of other hotels where I have stayed with the Priceline.com three star rating. Upon arrival we were informed the room had no television. Not only did the room not have a televison, it also did not have a telephone, clock, refrigerator or microwave and, much to our dismay, no mattress cover on the bed to separate the mattress from the sheets.

Back in early November I booked a car on Priceline for a trip a 7 day trip in early March. I was surprised that Hertz came up with the lowest rate of $278 for the week so I went ahead and confirmed. A couple of days prior to traveling I contacted Hertz to confirm the reservation but the rate they had online was different than what I had booked. I contacted Priceline and was told to not worry that my reservation was there and my rate was $278. In the interim I joined the Hertz Gold Club so I could head straight to the car as we were arriving late in the evening. The next morning I checked my paperwork and it said my charges would be $700. I contacted Priceline and they said don't worry the rate is $278. When I checked the car in I was charged $700. I complained to the counter and they said my reservation had been canceled. I protested more and they refunded me $160.

When searching for a hotel in Norfolk, VA, I clicked on what I thought was the hotel's website as the "ad" said lowest price guaranteed. I had no idea I was actually booking through Priceline. The price was listed at $199 per night. The first time I saw the final total was after I put in my cc info and received a confirmation for two nights at $591.82! I called the hotel to complain and was told I did not book with them but, rather, with Priceline. The hotel confirmed that I should not have paid more than $467.98 with taxes, etc. I then called Priceline to complain. They said there was nothing they could do; that was the price negotiated with the hotel and it was nonrefundable. This was of course after being on hold and eventually getting hung up on. So I got had by clicking on the wrong link. I won't get my $123.84 back but hopefully this review will prevent others from making the same mistake. Be sure you are on the official site of the hotel and DO NOT click on an ad.

We bid on a 4 star hotel and ended up in a hotel we know is "at best" a 3 star hotel. They described it as comparable to a Marriott or Hyatt--it's a Holiday Inn, Shysters. We are not happy. Called and spoke to Customer Service and a Supervisor to no avail. Don't bother using them. Don't trust their rating system.

I booked a hotel and literally seconds after paying, noticed that the dates were incorrect. I immediately contacted Priceline and was informed that changes and cancellations were not allowed, no exceptions. So now I'm out the entire cost of the hotel. Their policies should be modified to allow for immediately identified errors to be corrected...maybe within one hour of confirmation.

Don't book through Kayak or Priceline. They will take your money and leave you hanging if there is a problem. I will only book through American Express from now on. I originally booked my car rental from Sixt car rental on Kayak which booked it through Priceline and paid in advance to get the discount. That part went well. My flight from Boston to Fort Lauderdale was canceled due to a Nor'easter. I tried to let Sixt car rental know I was not going to be able to make it because of my flight cancellation.

Booked a first class flight with Priceline on 2/2. On 2/19 I received an itinerary change flying to a different connecting airport. No big deal I thought. Tried to confirm seating on 3/12 and found my tickets had been changed to economy. No one knows why and no one seems to care. They did not offer a refund. Terrible customer service. No one seems to be able to answer questions. Priceline blames Delta and Delta blames Priceline.

I was booking a stay at a hotel in Belleville Illinois online. As I look at the different hotels for that area the system switched me to Belleville Michigan. When I booked for the Super 8 hotel and got my confirmation it was for Michigan not Illinois. Priceline charge me for one night stay for a three minute booking. I feel that they were at fault for the glitch in their system that switches to similar states with the same city. I called them and they told me to cancel it online and rebook which I did. When I called customer service they said I shouldn't have called them to negotiate the cancellation. Meanwhile I'm out one night stay for a three minute booking. And they will not help me with this issue.

I recently booked a flight to Myrtle Beach for my sister's wedding. I put in my depart date and my return date. On your site you also have a statement that it would be cheaper if you changed dates. Well I couldn't change dates, and your site gave me so many different dates, that I was confused. I ended up selecting the 16th, which I did not want. My sister is getting married on the 16th and that is why I was returning on the 17th. Well now I cannot attend, because I do not have an extra $500 to change my ticket for one day. I just wanted to let you know, that I will never do business with you all again. I will call and talk to a person. This is so disheartening. I definitely understand human error, but I could not be accommodated at all, there was no compromise.

This company is pure fraud. They advertised 15+ times the hotel I was booking was available for "Free Cancellation". The location I needed to stay suddenly changed, 3 days after booking at two weeks before my trip (well within their policy guidelines which I was sure to read). I tried to cancel online and was shocked to see that my hotel wasn't cancelable. I immediately called and was told that the contract that I agreed to (after agreeing to free cancellation on the previous pages) didn't have a cancel policy and my reservation was completely voided if I cancelled. No one was willing to work with me (even though I just wanted to move to a different hotel closer to the city), and was told there was nothing they could do. Nothing at all? How as a global company is there nothing you could do for a customer.

I've used Priceline numerous times before -- all with Name Your Price and usually with no problems. However, just recently I was attempting to book a car rental and I noticed that there were changes in their website -- i.e. when I clicked on "see recent winning bids" I was sent to a non-related page and could never find those recent winning bids. When my first bid got a response that my bid had a low chance of being accepted and to increase my bid I upped the bid $1/day and submitted. I then received a "confirmation" for a daily price much higher than my bid -- and, even more than prices offered on the site without Name Your Price!

In past years, I loved using Priceline, but recently, I have had nothing but trouble with them. I booked a specific hotel with them a few months ago without using Name Your Own Price or Express Deal, I simply chose the hotel and room I wanted at a set price, and when I received the confirmation for the room, it was for a different hotel in the area, not the one that I specifically selected. When I called to resolve this issue, they proceeded to tell me that there was nothing they could do and tried to reference it as a Name Your Own Price room. I explained the situation again, and they were still no help at all. I was told they couldn’t do anything for me.

Priceline advertises a price guarantee when express deal car rentals are booked on Priceline.com. The guarantee states Priceline will refund customers 200% of the difference between the booking price and the lower advertised price for an exact itinerary. I Booked a car rental express deal via Priceline for $235.00. The next day, the price reduced to $202 so I filed a price claim. After holding for a half hour, the associate on the phone said I was not eligible for a refund because it was an express deal. This did not make any sense so I called back and spoke to another associate and after holding another half hour on the phone, I was told that I was, absolutely, eligible for a refund.

Priceline is very, very sneaky. As you scroll down through the menus, sprinkled in are "non-refundable" and "pay in advance" choices. Make a mistake and BOOM! "Your CC has been charged." Hey wait, I was going to use my Marriott points. What do you mean, I can't? Want a refund? No dice. I will never use these crooks again. I have 156,000 points, but will be paying out of pocket. Sneaky **.

I booked a cruise on Carnival back in August of last year with Priceline. I am so over-the-top that I sent a spreadsheet with the details of room preferences and names, bdays, etc. to the Priceline agent, just so that there was no mistakes. I received an email back from the Priceline agent with room numbers and a diagram of the ship we will be on. The diagram showed exactly where our rooms were located. The room I requested had a balcony. The room on the diagram that the Priceline agent sent me confirmed that it was a balcony. I paid the trip off and received my confirmation with room number... It was not a balcony room!!! It somehow got changed, definitely not by me.

BEWARE!!! I booked a hotel online through Priceline. On 3/2/2018 I rented a car and drove from Ohio to Washington DC (6 hours), only to arrive at the hotel and be told that my reservations had been canceled one hour prior (@2:01p). I contacted Priceline, and Francesca told me that I had canceled them on the website- which I did not. According to my Priceline itinerary, the reservations I had made could not be changed or canceled – but at 3:20p I received an email from Priceline telling me that my reservations were canceled, no cancellation number was provided.

Priceline is suppose to save you money. I made a reservation at the Quality Inn in Salina, KS during bad weather. It was the easiest way to find a hotel on the road. However, Priceline charged me an extra $13.22 for the night over what the invoice from the hotel. When I called, Priceline told me that the hotel should not have disclosed what the room actually cost as Priceline buys blocks of rooms for a discount and they give better prices. When I pointed out that they had charged me MORE, the man just repeated himself and said there was nothing he could do. I will NEVER NEVER buy from Priceline again and I will most certainly tell all my friends that they should never use it either. What a ripoff.

I am surprised anyone ever booked a vacation of any kind with Priceline. They list low fares all the time but when you try to check out they will be mysteriously sold out. This happens over and over again. So don't get excited when you see a beautiful hotel for $80 less than other websites because it's not true. You will put your name, address, credit card information, etc and they will tell you that the trip is no longer available over and over again no matter what. True definition of bait and switch and total wasters of people's time.

I called in to Priceline after making a reservation to make a minor name change to make sure the ticket name matched a passport. The person that answered said she couldn't make the change and made me cancel my reservation. I thought that it didn't matter because it was less than 24 hours since I booked the flight. They refunded me the ticket price but not the travel insurance. The insurance was only about $23 but a refund is a refund. Apparently they offer a flight refund but their insurance carrier doesn't or they didn't cancel the flight insurance when I called in, someone there not being concerned for whatever reason. Maybe they steal from customers to pay for the refunds where they can? Big mistake not checking their reputation online first. I switched to Travelocity.com after they refused to make a change and found they had a better luggage deal that covered my loss. The BBB is going to hear from me if I don't get a refund pronto.

Priceline is giving me the runaround about a refund due from United Airlines. United cancelled our flights beforehand due to a plane malfunction, now Priceline is fighting me about my refund saying, "United doesn't typically refund flight cancellations". This is after I've sent them copies of the emails from United saying that they sent my refund to Priceline. I will not be book with Priceline in the future!

I have called hotel twice and they said I absolutely booked through Priceline. Priceline has no record of my reservation and all want is the reservation number that I can't find. In addition when you book it looks like you are booking directly through hotel, they give you great price, and when you submit add on 60 dollars worth of fees. Totally scam, bait and switch. I wish I had email that had info, since I lost it I can't get an answer from anyone. Only good news is the Avon Old Farms Hotel has me booked with a room so at least I won't be out in the rain.

My first destination location with my boyfriend. Decided to splurge and get a fancy hotel with big king size bed our last night. Spent a chunk on it. The pictures looked beautiful and luxurious. Wish I would’ve saved the photos that Priceline showed. Unfortunately it was a scam. We got to the hotel and it’s time and a full size bed. If I had known I would never had paid $250 for that. Do not use Priceline unless you don’t mind “getting a complete surprise”.

Lower your prices and don't be so hard to work with. It's difficult to reach Priceline. Don't be rude and don't act like you're going to get your supervisor then hang up the phone.

It all started when my youngest son and I booked a round trip flight to Tokyo today, which we paid for. We noticed there seemed to be a delay with a pending message for some unknown reason. A hour later my son received a phone call stating the flight was not available to us, even though all the information was correctly entered. Obviously, we both want to go on the trip to visit my oldest son who lives and works in Tokyo. We will never attempt to use Priceline again as they apparently did not have the advertised flight available. What type of company places false advertising of flights on the website? Is it to scam individuals into paying more? We won't be fooled again!

Booked hotel room online at one price with priceline.com, got receipt from hotel exactly what was quoted online but when I received my credit card statement, Priceline charged $18 more, explaining by chat online that the hotel made a mistake. I’m just wondering how many people get scammed every day by these people. Looking at all these negative reviews how is it possible that our government has not shut them down.

I will never give Priceline my business again. I booked a trip two months ago through Priceline and purchased the travel insurance for a "just in case" because we have small children and never know when they might be sick. I had to cancel for reasons of out my control and Priceline can't even cancel the reservation for me so that I can make a claim with the insurance that they offered me at the time of purchase... makes no sense. I can't make an insurance claim without a cancellation confirmation #. Total racket!!!

I booked a hotel via Priceline who then farmed it out to booking.com. Thirty minutes before arriving, I received a call that my room was cancelled. Phone number on the reservation did not take messages and then disconnected. I called Priceline who did not take responsibility. Given the runaround and told to call booking.com, who put me on eternal hold. Buyer be aware. I was stranded in Grand Central Station.

We booked a rental car through them. THEY misspelled our name on the reservation with Avis. Avis told us to call them to correct the name. PL told us Avis should accept the reservation anyway and would not correct the name. They charged us $21 to cancel the reservation. I am also going to contact the BBB. They seem like a great deal, but they are horrible. You can actually get a much better deal with the company itself. They are a SCAM!

Priceline.com SUCKS!!!! The WORST! I’ll never use them again!!! They sold us ‘economy tickets’ without notifying us that we can only bring one personal item and we got charged $25 a bag ($100 total by the end of the trip) plus we were told we’d have to pay an extra $12 to be able to sit together! When I called to complain they did nothing except offer 5% off a hotel until May. The airline even told us this happens with them. AVOID! DON’T USE PRICELINE!!!

I booked a 671.00 flight, for the wrong day. Called and tried to change my flight and ended up getting it changed after throwing a huge fit, for a flight that was 209.00 cheaper. You'd think I'd automatically be refunded that money right? Any decent organization would. NOPE! Apparently, unannounced to me. I was supposed to call and REQUEST a refund. The agent I talked to said I'd get a refund. Never got one. I will never, never, never use Priceline again. They need to be shut down. Horrible customer service. I'd rather deal straight with the airlines.

I had a bad experience with this company, be very careful with the hidden info and you cannot cancel change or do anything after a reservation, they won’t send you any information and worse they will charge you for anything and everything.

Priceline is the most despicable organization around! I travel for a living and while on vacation in Breckenridge, CO. I attempted to book a condo using the regular service. (Not name your price) Priceline then authorized $571.12 on my card and did not get me a room. They then left that charge on my debit card for almost two weeks. If you call them, they have a phone system that goes in circles and you NEVER get to an operator. You can chat with someone online but is that the way you really want to do business? Do yourself a favor and use Hotels.com or Expedia. You will be much happier in the end and will spend less time dealing with nonsense. They literally ruined my vacation and I hope they do not do the same to yours.

We planned a whole month in Kauai to celebrate my 50th birthday and my wife's retirement. We received an email from the condo owner that he regretfully has to sell this condo due to a Court Order. We immediately tried to look for another place to stay, but nothing this close to our travel dates was possible. We called and canceled our airline tickets, which we will have to pay a small fee for changing and then we have tried to call PriceLine.com and they will NOT refund ANY of the $1390.62 ($1800.00 Canadian). I've tried to explain this was NOT in our control, there was nothing we did to cause this. They won't even consider a small fee (administration fee) and offer a credit for future use.

Never use priceline.com. I booked a rental car. Ubered to the airport. Waited in line for a hour. Only to be told you can't rent a car unless you have a flight and a credit card. I paid for the rental with my credit/debit card. I called Priceline and they said, "Sorry, We will cancel but have to charge your account $55 dollars." They are in Philippines. I find that any company who has customer service in the Philippines or India they will rob you blind. Your priceline itinerary for Tampa, FL - Wednesday, February 21, 2018.

I booked a hotel through Priceline.com, pre-paid the room for 4 nights, in advance. All of the hotels in San Diego that weekend were booked! Since I did not arrive at the hotel before midnight, the hotel cancelled my reservation saying it was a no show. The hotel would not refund any of my money, even though they booked my 4 days with another paid customer. Called Priceline, non-refundable. There was nothing they could or would do to give me my money back. Both the hotel and Priceline scammed me for 4 days stay. My girlfriend and I had to sleep in our car that night since "all" of the hotels in San Diego were full due to an event.

Bargains on Priceline -- a 3 star hotel in San Francisco! I treat Priceline like gambling and I keep trying to improve my odds by widening my parameters.

Booked a ski trip through Priceline. I blew out my knee skiing - and we had to go home early to see my own physician. The hotel - was more than willing to refund my days I could not stay, but Priceline REFUSED. The cost to me, in addition to all the medical bills was exorbitant. The hotel was very gracious, apologized and mentioned that if I had booked through them directly - they not only would have refunded my stay, but I also would have received their award points. KUDOS to Best Western Plus hotels - I appreciate your efforts and will book directly through you from now on. Their rates are exactly the same as Priceline. Their customer service was extremely rude when denying my request. Book directly with hotels, they will always offer you the Priceline rate.

I booked a hotel about 5 days out. 3 days out I came down with the flu. I called, offered medical documentation - no luck. They blamed the hotel itself, but when I called the hotel, they said it was all Priceline's fault. Since the money went to Priceline, I'm holding them accountable. It is ridiculous that I cannot get my money back. Absolutely ridiculous.

It's very easy to locate the place I needed to book a hotel for, and very easy to rent a vehicle as well, the site is easy to navigate through, graphics are nice, pictures of the hotel we booked were not anything like the place we stayed at. I feel this is NOT the fault of Priceline in any way! We stayed anyway because it was super cheap, and we only needed a bed and a shower. The vehicle rental was a deal, they were "out" of the vehicle I requested, and I got an upgrade to a brand new fully loaded Suburban! Although I did have to pay 50$ extra! To me it was a deal!

Tried to cancel a reservation on 2/16/18. Neither them or the hotel would cancel or issue a credit for a later date. My husband came down with Norovirus with Doctors proof. I said I did not want contaminate hotel. They were not concerned about other customers health and safety. We are now losing money and not using our reservation because we do care!! However some people will be too upset about losing money and staying anyways. I see a wrongful death lawsuit in their future. I will be more than happy to be a witness when that time!!

We booked a hotel in Vietnam for our daughter and her friend, who are traveling through South East Asia, using Priceline.com. Our daughter and her friend couldn’t travel to Vietnam because they didn’t have the proper travel visa so we canceled the hotel room. After nearly 2 weeks of not receiving a refund I contacted Priceline to ask why. Their response was that they used a sister company, Agoda, and that any questions I had should go to Agoda. I responded saying that because I didn’t use Agoda that Priceline should contact them and just copy me in any communications.

I got a rental car, and had problems with it from the beginning! Tire kept going flat, it was leaking and felt funny to drive, so I returned it early and told them the problem and even the insurance gave me my refund but stupid Priceline DID not!!! Do not go there, I will never go there again. I lost hundreds because of them and they even charged me for the days I didnt use it, ridiculous & when I called, they made some dumb excuse saying they couldnt refund because it was restricted. I'M furious! You would be too! Do not use Priceline. I'M telling you they will rip you off!!!

LIARS!!!! Per their flight details it reads “0-2 stops (MAXIMUM layover: 3 hours)” What an absolute lie!! I had 2 layovers and that was fine but I had nearly 4 hours of layovers in total. When I called and asked them about the layover time they said it was IMPLIED that EACH layover could be up to 3 hours maximum, well that is NOT how it reads nor is there any fine print anywhere.

When using this site to gather information for prices, you need to know that you have to place your bid for your ticket. Review the prices of other sites before making your bid.

Priceline’s cancellation policy specifically stated that I could cancel my reservation by noon the next day. I called within 15 minutes of booking and they allowed me to “cancel” but they refused to give me a FULL refund. I was charged $71 for a hotel reservation I cancelled within 15 minutes of booking!!! Even though I offered to switch out my reservation for another one THROUGH THEM!!! Watch out!!! They DO NOT clearly inform you of their “cancellation policy.” Hidden fees, are part of a poor business model, in my opinion. Priceline.com will do absolutely NOTHING to accommodate its users. Go elsewhere with your business. It’s only a few dollars more and ONE click away for FREE CANCELLATION!!! If it’s not free, these sites listed below will clearly state it, so there’s no confusion. USE: EXPEDIA.COM, HOTELS.COM or BOOKING.COM. THEY WILL ALWAYS ACCOMMODATE YOU!

I attempted to book a hotel with Priceline.com but received an error message that due to inventory they were not able to fill my request and prompted me to try again and that my card was not charged. I tried again but my card was declined due to lack of funds. I checked my card balance and to my surprise Priceline.com did charge my card. I called customer service and they told me that they could not provide a hotel for the price I paid. They assured me that my card was not charged but it was. They have hijacked my money so I can't book with another provider and I cannot get a refund because they are saying that my card was not charged and they refuse to provide me with a room. I just went back to their website and they are still advertising rooms for the price they said they could not provide me with a room for. I wonder how many people they scam this way.

If 0 starts was a possibility I would give it. Priceline customer service is a joke. I spend more than 8 hours on the phone with them trying to change a flight. They kept saying that it was out of their power to make any changes because the airline will not allow it. I reviewed all the airlines little print rules and policies about flight changes and I could not find anything that was similar to what they were telling. The only way I was able to go anywhere with them was when I called the airline by my own and talk to them directly and they clearly explained that there was no problem on their part to change the date.

I have NEVER been so mad at a company in my life. They are so unreliable, and they don't work with customers well at all. By far the worst customer service I have ever received. I bought a plane ticket, and ended up not being able to go, I canceled my ticket back in Nov. of 2017 and to this day (02-14-2018) I have yet to receive my refund. I have called countless amounts of times, and none of them get the job done. Finally, someone told me my refund would be given to me... IN SIX WEEK. I had already been waiting for a month at that point. So I waited 6 weeks, no refund, decided to give them the benefit of the doubt and waited 10 weeks before I decided to call again and yet again, useless. They told me they would call me back in the next couple days, well it's been a week, once again, they suck at what they do. I would NEVER give this company business. They suck at everything they do. Everyone pray I can get my refund soon.

Priceline is a rip off - I booked a hotel and due to an unforeseen issue with my travel I had to cancel my hotel reservation within an hour. They wouldn't cancel no matter what. What a rip off. They need to understand people have issues that come up in life and they could have easily canceled my reservation. I've been a loyal customer to their site for years and this just severed that relationship given their inflexibility.

Requested a rental car to be ready at a small airport in Florida. Called the day before to confirm and said I would be arriving later than originally stated. Told me no worries. I arrived and no car was there and I was left stranded. Car rental company was closed. It was 5 pm and no other car rentals were open past 5 on a Saturday in any nearby cities. Called Priceline next day and they said basically, “Oh, too bad for you”. I’ll NEVER use them or recommend them again. Not reliable. Does not stand behind their word.

Upon selecting the hotel of my choice and entering all the required information, I submitted my request. It took their system an unusually long time to process my request. Finally, I got an error message stating there was a problem with the request, that it didn't go through and to resubmit the reservation. I did so but the second time I used my husband's Priceline account since he had done business with them in the past. Second time, the request was processed. Upon arriving at the hotel, I was informed by the front desk clerk that I had two rooms reserved and that I needed to contact Priceline for a resolution. I spoke with Priceline customer service that same evening and was told that they would speak to the hotel's manager the next morning. I was assured that someone from Priceline would call me. Never received a call from them.

I reserved a room advertise as comparable to the Fairfield Inn Comfort Inn and Suites and Hampton Inn. When I got there the furniture was over a hundred years old. There was some stains, blood stains, cigarette Burns and Lord knows what else. All over the beds dark nasty stains. On the chairs slime and mildew and scum in the shower. It was disgusting. Priceline refused a refund even though this hotel was in no way by any means at all comparable to the Hampton Comfort or Fairfield as they had advertised. They refuse to do anything to resolve the situation.

I "Googled" the hotel I wanted to stay with... I clicked on a price, unaware nor notified that this was a Priceline selection. I made a reservation for 13 days... FEMA sent me to another location in Texas to assist Hurricane Harvey victims. Priceline could care less... Their attitude was "Tough **". FEMA doesn't pay anyone enough to lose $1,000.00 to a heartless corporation.

I made a reservation with Priceline for a rental car. The car was $424.00. My husband's mother has become ill, and we asked to modify the reservation. Priceline denied our request to cancel or modify the reservation. The customer service representative had no concern for our issues. He denied our request without any remorse whatsoever. PLEASE DO NOT DO BUSINESS WITH PRICELINE. Take my warning before you make a near 500.00 mistake as I did. Businesses that do not take care of their customers should truly be shut down.

I tried to book an Express Hotel Deal on Priceline. A star level, customer satisfaction rating and area for the hotel, as well as amenities in the hotel are disclosed at a specified price,but the name of the hotel is withheld until after the purchase is completed. There are usually several choices with various configurations of location/price/star level etc to choose from.

Booked a hotel in Palm Springs Ca. Showed up and the counterman was drunk or high. Became so belligerent we left. Called Priceline explaining we were now homeless for the night and looking for a hotel. They called hotel who told them we refused to give CC for deposit. No refund. They told us they can only refund if hotel agrees. This was clearly theft and they did not care. Never again. Go with Travelocity. Have never had a problem with them they could not resolve right away, and we are very frequent travelers.

I apparently didn't read the fine print when booking my vacation rental car for one week. I always book a car and pay for it when I arrive. When I received my itinerary it said - non refundable, non exchangeable, non transferable. My flight to destination was cancelled. My friends, flying from a different location are still going. I contacted Priceline to tell them my trip cancelled and they won't allow me my friends to pick up the car, or for me to get a credit to use at a later date. They just want to keep my money and say, "Too bad, so sad". I don't care how great a deal you get, it is not worth dealing with this company in the end. They seem to enjoy stealing your money if the unfortunate situation allows.

Priceline is the worst company to use when booking plane tickets. I have called them 7 times and I get an answer to my issues every time. I called trying to figure out what my trip protection covered and other than personal injury it covered nothing. When trying to reschedule the flight that I have already purchased they told me that I pay a fee per ticket, a Priceline fee of $30, and then the difference of the new tickets and the old tickets. Fine. I get that. Then I call 3 days later to try and set up my new flight and they say that is not an option for me to explore. Nobody at Priceline is on the same page, nor do they know anything about customer service. They do not know how to honor previous promises made. This is the worst booking company I have ever used. I will never work with them again because of their poor customer service.

Priceline is worst company I have ever seen. They just concerned about their business and money. No customer solution at all. I rented car from Priceline and paid $44 for insurance and $96.94 I have to pay for rental car company (Fox) at the time of drop off they charged me $273. The only add on I did is prepaid fuel derive which is $52 and I use car 3 more hours. When called Priceline they say they cannot do anything. When called Fox they say, "We have a different prices from Priceline." Both the companies are cheaters and fraud. They just made good app but 0 rules for the payment. They promised be careful. I recommend not to use Priceline or Fox.

So on vacation with my wife and 5 year old daughter we decided to book a few extra days at the hotel we were staying at thru PRICELINE. While trying to book I kept receiving an error. After attempting the booking 4 times I was informed my debit card was declined at which point I called my bank and found Priceline had authorized my card for the amount of the booking. Leaving me with 12 bucks in my check account. So I called Priceline. I was immediately met with a rude condescending representative that told me there was no way anything was on hold with my bank. I told him to transfer me to his boss. I was then transferred to a man named Jeff. Jeff immediately told me it's not Priceline's fault the bank won't return my money then suggested that I was attempting to receive a free booking then hung up the phone on me.

I have always used Express Deal on Priceline. I know that you cannot cancel once you clicked. Through the express deal I was assigned the Quality Inn in Biloxi, MS. I call the hotel to confirm my reservation and make sure it was two bed. The hotel clerk told me I have to contacted Priceline for this. I contact Priceline and they advised me that I have to pay an additional $103. I told the guy that the hotel was advertising two bed in a room for $126 so why do I have to paid an extra $103. Priceline told me that was the hotel price. Now is that not a runaround. Priceline has just lost a loyal customer with this kind of dealing.

I purchased an international air-ticket via Priceline, and realized, several weeks later, that I had chosen an incorrect date for my departure. Fully expecting to have to pay a fee (even a substantial one) for changing the date, I called their toll-free number and spent two agonizing hours on the line with an agent who could not speak English in a way that I could understand. In the end, I thought I had a new ticket for the changing ticket fee of $300 for the airline and $30 for Priceline. To my surprise, I received an e-mail stating that the actual amount was closer to $1600. When I called to inquire, I received an elaborate runaround (at least the person to whom I spoke could say something in English), never explaining what had happened or how it was that the agent I spoke to had never mentioned the cost of reissuing the ticket.

Priceline should be absolutely appalled by their practices. As a consumer I have the right to open a dispute with a company that I feel mistreated or uninformed from. I missed a flight due to feeling very ill as I woke up. Was completely unable to make the flight. The airline sent me to Priceline and Priceline sent me back to the Airline for changes that could not be made. I purchased another ticket with another airline just so I wouldn’t have to deal with this disastrous stress. Priceline needs to work on their customer service and offer exceptions to their unethical practices. If someone from Priceline reaches out to me I will consider updating my review, as it stands now I’ll book directly with Hotel and Airline to avoid emotional distress and suffering.

I very carefully selected the area in which I wanted to reserve a hotel room. (The area is the "Old Town, Cathedral, Shopping District" of Frankfurt in Germany.) I specified the price and the number of stars. Priceline then reserved for me a hotel in another area, several miles away. The entirely false "map" provided by Priceline placed the hotel in the area I had selected, but the hotel is actually not there: instead it is in the Fairgrounds ("Messe") area. When I called to complain, the "senior" staff member ("Brian" "ID# **"), just repeated mechanically, "The hotel is within the area you selected", which was a flagrant lie. He also refused to cancel or modify the reservation in any way. I recommend avoiding Priceline altogether. Priceline seems to have made "deception" its primary method for getting potential customers to use their services.

I used Priceline to book a hotel (Booking Express Deals) because our home was flooded due to a water pipe bursting. We have to use our own money until we can get reimbursed by the landlord. I booked a hotel using Priceline and upon arrival I found the hotel requested another $100 for deposit. Well I didn't have enough for the deposit but Priceline had already taken the money...so I had to either cancel or come up with the money. Nowhere on the website does it state a deposit was required. If so I would have never made the purchase. Customer service was poor and they weren't unable to transfer my funds so I could book another room. Almost every business that exist is set up to cheat the consumer and provide mediocre services.

all other webpages I have used in the past always include taxes.

Priceline has terribly unclear policies as this is how they make their profit. I booked a car rental and intentionally didn't use any of their "name my own price" features as I understand that is like an auction. Instead I just booked a regular car rental and after I gave them my credit card I discovered: I had bought insurance not from the rental car company but from some other 3rd party company! The whole point is to avoid any hassles, charges, and paperwork when picking up and dropping off the card. This doesn't help me at all. I had pre-paid and it was 100% non-refundable.

I had booked a hotel in a city 8 hours from my home city with the understanding my son would be playing in a soccer tournament there (26 days in advance). I booked through Priceline because the price was going to save me $40. Apparently the room I booked did not allow cancellation, but I didn't realize that because for every hotel I have ever booked, there is a zero fee if you cancel at least 24 hours ahead of time. I received an email from the coach stating they had too many players and my son would not be required to play in the tournament.

The way the site is very badly designed, when my rental car bid was not accepted, I apparently clicked something one time that made an automatic booking that I did not want. When I called Priceline to tell them what happened, they said that the reservation was not refundable even though they made the reservation and control the associated policies. The price for which it is so simple to book is for 2x what I was bidding and can see I am able to book elsewhere. It is clearly a ploy to get unsuspecting users to purchase rentals at inflated prices. This is a complete scam and am so disappointed with Priceline's practices. For years I have used Priceline exclusively for booking car rentals but never again. Stay away.

After my connecting flight was canceled from Toronto to Montreal, Priceline gave me the run around. I needed to change my car rental from the Montreal Airport to the Toronto Airport, so we could just drive to Mont Tremblant, QC. No-one could help me with my flight saying that I needed to call Kayak.com (I booked through Priceline), which Kayak had no record of my flights. Same thing with my car rental.

I understand that reservations are non refundable or changeable but when the hotel stated that it could not take any requests to change room types I called Priceline for help. I am traveling with high school kids and it is completely inappropriate for them to be sharing a bed, I tried explaining this to the rep and the only thing she did was remind me over and over and over that it clearly states on the site I couldn't change anything.

I am a frequent flyer and avid traveler and I have never had an experience as horrible as booking through PRICELINE and I honestly can say I don't think I will ever use them again. We booked our flight for the Ironman World Championships in Kona Hawaii through United Airlines and Island Air via Priceline along with a rental car. Our flight came in late via United Airlines and we supposedly missed our connecting flight to Island Air. However... there was no connecting flight. This was after about 5 of us ran frantically to catch a bus and get to the other side of the airport. What we found out was the flight had been canceled months ago and Priceline still had it listed on their site and booked us all on a flight that never existed. So we waited for an hour in the airport being assured they were handling the situation when they switched staff and were bumping people who came after us on flights to Kona.

I made a reservation online and thought I had the Hotel Directly. I guess I didn't, it went thru Priceline and their sister company GetARoom. They are very very sneaky about hooking them to their site. Tried to cancel my reservation and hotel says to contact Priceline. I contacted Priceline, they said to call GetARoom (their Sister Company). GetARoom has a recording telling you to call the Hotel directly. What a Runaround. What a Scam. Watch out.

I made reservations for a 2 bedroom, 2 queen suite for $209, no cancellations. AFTER I put my credit card numbers in, the system changed my reservation to a 1 queen bed and sofa bed for $209, no cancellations. I chatted online and called the number, and nobody would change my reservation to what I reserved. Worse! They didn't believe me, and I had to make them log in to show what I reserved. They still wouldn't change it and told me that it was an error in their system. I asked for a supervisor, and explained the situation.

I won't EVER book anything with this company. I was promised some promotions for a cruise from one of their agents if I transferred my cruise from Carnival to Priceline. There is no way to speak to the same agent as they don't have extensions. When I called back with the information they needed, the next agent said I would only get 1 of the 4 promotions, and it wasn't for the full amount. They need to listen to the recorded conversation between Sesina and myself. I clearly made sure those promotions were something I was going to get. Take your business elsewhere. They really don't care about their customers and could have cared less about what I thought. I will never use them again and will let everyone I know, not to use them. Way to go Priceline... Another dissatisfied customer!

We rented a car through Priceline in Costa Rica. Through them we used Thrifty at the Liberia, Costa Rica airport. The shuttle drives you 10 minutes outside the airport to their remote location. The agent informed us that our CC Insurance was not valid in Costa Rica as it had to be accompanied by a letter from the "bank" and required a $5000 deposit. We were forced to pay almost double the rental rate for the insurance as we did not have this "letter." This was a blatant robbery and the only thing lacking was a weapon being held to my head.

I made a reservation through Priceline for a night's stay near a hospital to visit my mother. Circumstances changed and I asked to move the reservation to the next week. I spoke to the hotel headquarters and was told absolutely that is allowed but Priceline refused. I will NEVER use Priceline again and intend to tell all my friends about my experience. I am not rich and certainly cannot afford losing a $100.

NO. NO. NO. DO NOT USE PRICELINE! NOT reliable, TERRIBLE customer service, FAULTY website, FALSE website information. I tried going on to this website to book my ticket out of the country. Went through the full process. Able to click complete reservation and everything, and moments after clicking it the website acted buggy. It made me start over the booking process immediately. Then checked it again and the prices had changed, so I took my business elsewhere that same night. Did not receive an email about reservation unit 2 days, however the next day the charge was on my card. Called Priceline, they had no reservation for me.

I booked a flight through Priceline and ordered the insurance but what I didn't know was that no matter what Priceline won't not only refund you but won't even acknowledge once your money is spent. These people not only gave me the runaround about my cancelled flight but I even had to call the airline because that is what they said I should do. So basically I donated 270 dollars to Priceline. Please read the small sprint and I would say never use Priceline. These people are modern day crooks. No money refunded, no answers, and still no flight???

We contacted this merchant by phone when traveling by car to find a hotel on our route that would allow dogs. It was clear we were connected to a call center. When we balked at paying a $25 pet fee at the location, the call center put us on a lengthy hold and returned saying they were authorized to reduce the base price by $25, but the local owner would still be free to charge the $25. We agreed. Moments later a charge came through our credit card for the full amount, including the $25. We called back immediately and questioned the charge, but were told there was nothing to be done about either the overcharge or to cancel entirely. We contacted American Express to dispute the charge that same night. Priceline's rebuttal of our dispute was a lie, that we had confirmed our price online when booking.

Last October 4, 2017 I purchased two tickets for an overseas trip. When I received the email confirmation, the landing time ended up being too late for a scheduled meeting. When I tried to cancel the flights, I only had a phone number to call. I called the number. It did not leave me an option to leave a message. I tried several times but then left for three days for a working trip. When I returned, I tried for three days solid, sitting by my phone and repeatedly calling the number. The answer was always the same, Our system is busy, call back later (actually have the message scripted).

Priceline offered a deal on a hotel but would only allow you to know which hotel after you made the reservation. The fine print apparently made the declaration that the deal was non-refundable (something I didn't see). Most other travel websites that I've used have reasonable cancellation policies. After booking, the hotel that was booked was not only sub-par, but in a location where I would not feel safe staying. I immediately contacted Priceline to cancel the booking (well within 24 hours of the reservation date) but they had no interest in allowing a cancellation. I called and received the same results. I'll never book with Priceline again. Priceline should vet their hotel options more carefully. I would have been happy with even 50% refunded. Priceline's answer, "No way."

I booked a hotel room, for which I was promptly charged, and never received my refund. They said they paid me the day after I cancelled. They want to do a three-way call with my bank. I am not a fool. I am not giving personal info to my bank with someone listening. I went to my bank and we called them together. They would not give my bank a valid transaction trace number and could only email accounting for review. I was told I would be emailed by accounting in 3-5 days. I have yet to receive anything from them. I have called back twice and been told the issue was resolved because they already paid me. They have insisted on doing another three-way call with my bank. That's fraud waiting to happen!

If I could I would give no stars to Priceline. This is a horrible company. I booked a hotel reservation thinking it will be a cheaper price. I went to the hotel and as I was checking out they gave me a cheaper rate and lower price. I called and chat with customer service. They were so rude and didn't want business from me. What is done is done and they couldn't give an adjustment the hotel gave me. PRICELINE is a scam and PLEASE DON'T USE THEIR WEBSITE. Their prices are not cheap at all. BEWARE!!!

My confirmed travel reservation was cancelled. I contacted customer service who said that it was cancelled by the fraud dept. So I contacted them. The fraud dept said they couldn't find any fraudulent activity, and blamed it on the customer service dept. Went back to them; they pointed the finger back to the fraud dept. Gave up and booked directly with the airline at the same price. Won't use again.

They don’t even deserve 1 star. We booked a car rental several months in advance. When the airline canceled a flight due to mechanical failure I called to let them know we would be picking up the vehicle late (as in the next day). I didn’t ask for refund, just letting them know we would be late. They would not honor it. Said it was a cancellation, we would need to pay a cancel fee. In between all that they bounced us back and forth between their 3 reps and the Budget car reps. Which I would never go to Budget rental either. Such a scam and extremely poor customer service on both ends. Wish I would have read more reviews before I booked. We ended up renting through another agency - only $50 more and a nicer vehicle too. Save your time and money and don’t bother with Priceline. It was not inconvenient having to deal with them, then having to rebook our flight.

Never use Priceline to book a Pet Friendly Hotel - When booking online with Priceline, even when you choose to only look for Pet Friendly hotels. The results can return other hotels as well. If you inadvertently book a hotel that showed up in the results thinking it was pet friendly (because that is what you searched for) there is not a way to cancel the hotel and get a refund as "Pet Friendly is not one of our guarantees".

I live in Ontario, Canada. I booked through Priceline.com to stay at Chateau Versailles in Montreal, Canada. I made a deposit for 3 nights for the total of 471.99 but when the transaction was posted to my MasterCard, the total came to 607.03. I called Chateau Versailles who said that all payments are made directly through Priceline. Priceline said the difference was the US/CAN conversion. At the time of the booking there was no indication that the 471.99 was in US dollars. The person I spoke to at Priceline told me that there was a button at the top, right of the screen indicating that it was US dollars but I went back and saw no button. He also said that I got a deal. I told him if I knew I was paying 200.00/night, I would not have booked to stay there at all.

Rented a car Hertz through Priceline, I no longer need the car so I went to cancel a week before the rental and they have a no cancellation no refund policy. If I had booked direct with Hertz I could have cancelled and been refunded.

I double booked a flight because Priceline never sent me my confirmation email. When I attempted to address this concern and see about a partial/full refund the representative was hecka rude, stating that they did send me a confirmation and I didn't show up for my flight. But bruh I just told you I did show up and cancelled the flight to use my other ticket.

I booked a cruise line about 1 month ago through Priceline.com. I found the price is lower about $100 than that of 1 month ago. So I called to the customer service for the refund due to their best price guarantee. The customer service told me she cannot afford me the refund. Due to that she was told this is the best deal from the carnival.com. I do not know the meaning of this best price guarantee. The Priceline.com can restrict its clause as it wishes. This is the big company! I will never book anything from the Priceline.com.

Worst experience ever. I called to book a hotel as I was driving. The agent steered me to a different hotel, telling me that I didn't want to stay there, and the room wasn't available anyway (not true) then transferred me to a 'better' hotel, then at the end of the conversation added a $18 service fee and told me it was nonrefundable. This agent must have received a commission. The hotel was empty and far from everything, there were 3 people in the entire hotel, and it was new in 1970, I called customer service and was told there was nothing they could do, it was nonrefundable, and that they would "escalate" the claim but no one would ever contact me. They allowed an agent to line their pocket and offered no customer service options. Never again.

My husband and I will NEVER use Priceline.com again. When I originally went online searching for a rental car for our vacation, I priced out many options. On one site, I think it was Expedia, Priceline information stated the lowest fare for what I was looking for; a midsize auto with unlimited miles. It showed no other information and stated I would have to click through to get more information. I did. I entered my dates of arrival and departure flights from MKE to RSW and back. I entered the times we would pick up/drop off based on our flights. I entered the car size we needed. It again stated a good price (the best I had seen so far in my search for the past several days) so I ended up purchasing and found out it was through Avis. I was very pleased so far.

I do not recommend this website. False information and worst customer service I have ever seen: You contacted the customer service by email. They asked you to call another CS who, is unable to solve any problem, asked you to contact the first one who asks you again to call another number phone. False information on the website and worst service I have ever seen!

As others have mentioned, if I could rate this company less than 0, I would. I recently booked a two people air and hotel trip through Booking.com. I always purchase trip insurance, especially for an expensive trip like this. I thought the website will prompt me to add insurance at the end. But it did not. It also did not give me a bundle discount, even though I used the "Package" function. Expedia has the exact trip for $120 less.

Have always booked with Expedia in the past. Tried Priceline. Never again. First, they cancelled half of a round-trip I booked months in advance, no compensation, to a completely different day on which I could not travel, so had to pay more to re-book with another airline. Customer service at Priceline just said "too bad" that it cost me hundreds more to re-book months later. Then trying to select a seat, and trying to check in for the Priceline flights was a pain, no confirmation numbers, no seat selection, no check in online, crappy service!!! Could not do any of it online. Have to wait to check in at the airport. Never had this with Expedia. Don't book with Priceline. Terrible.

On Saturday December 30, 2017 I booked an express deal on Priceline website. Advertised at $50.00 after 44% discount. Hotel will be SIMILAR to Comfort Inn, La Quinta or Best Western therefore a $94.00 hotel at nearly half off. Got a confirmation email for the Rodeway Inn in Fort Pierce, Florida a $60.00 hotel and not comparable to the similar hotels listed.

We were scheduled for two nights at Depoe Bay, arriving 12/26/2017 and departing 12/28/2017. We received two emails, one from Priceline and one from booking.com stating these dates and charging for two nights as they should. Then, we show up at the inn and they aren't expecting us. Why? Booking.com has gone and dropped one of the two dates (the date we arrived). I have asked them why they did this and have received no response. I contacted Priceline and I'm getting "Oh, it's our partner company - we can't help you." Pathetic reasoning and I will follow the advice of a person dealing with the issue "don't use them - use TripAdvisor".