Priceline Reviews

I just booked a vacation package through Priceline. When I received my confirmation, I realized I had booked the wrong hotel location. I immediately, I mean just minutes, called Priceline and asked if I could change location, same hotel chain, just a change of location. I was first told that because I called right after the reservation was made that they would make an exception and go ahead and cancel my hotel reservation. Great, I thought.

I did a "bid your own price hotel" after I booked an airline ticket on Priceline. I accidentally put in the date for a hotel reservation for the day I was flying out of town instead of for the night before (flight leaves at 7AM). I was sent the link and $5.00 discount coupon to bid. Immediately after submitting, I knew I had entered the wrong date. I called Priceline and was told of the no refund policy. I was also told the hotel accepted my bid so there were no cancellations. This bid is for a hotel in Las Vegas, Nevada. I bid on 7-28-2012 for a hotel room on a weekday in October. Really? My credit card was charged from Priceline and not the hotel. This is such a scam.

Before going on a 17-day trip to Fall River, MA, I contacted Priceline.com to rent a car and name my own price. Many failed attempts later and right before my trip was to begin, I received ads offering cars for $13 per day in Boston. I tried to bid on these cars and was denied, even when I bid more than $13. Then, I received an ad for cars in Boston for $35 per day. Again, I tried to bid on these cars and was denied, even after I raised my bid to $40 per day. How can they get away with this? So, instead of saving any money, I had to go directly with one of their so-called partners.

Beware of extra charges. I bid on a 4-star hotel in Salt Lake City. It seemed like a good deal until I won the bid and found out through the hotel's (Hilton) website that they charge $13 for self-parking and $10 for Wi-Fi. I also saw that AAA rated the hotel 3 stars not 4, which was much more appropriate. All in all, not such a good deal.

I am a seasoned traveler and have been a loyal and satisfied Priceline customer until my most recent and last experience. I was searching for 4- to 5-star hotels and first looked at which hotels in the category were available. Satisfied with the selection, I entered a reasonable rate and was presented with a hotel that has been closed due to much-needed renovations and is "scheduled" to reopen the day before my arrival. Having been to the Caribbean several times, I am first and foremost concerned that the hotel will not be fully open as construction rarely finishes on schedule. I am also concerned that we will be surrounded by hammering and construction noise.

When booking a hotel reservation, I also purchased the "Trip Protection". Buyers beware! When you click on the button to read about the program, it takes you to another screen which explains the coverage, saying illness, nothing about "hospitalized or doctor visit required"! However, down at the bottom of that page, there is another reference to the coverage, but you have to go to still another page to get the real coverage. I bought the coverage because my husband needs back surgery and until he gets it, sometimes his back "goes out" and the prescription for recovery is "bed rest"!

I booked a refundable room on Priceline and received a confirmation email from booking.com. I did not book with booking.com and when I tried to cancel the hotel on Priceline, it was not possible to cancel. I had to sign up for an account on booking.com even though I did not want an account with that company. It took over 30 minutes to find the special hidden link to cancel my hotel. I think it's terrible that Priceline can force their customers to sign up with their parent company to cancel a reservation made on their system. I will never book a regular reservation with Priceline/booking.com again. I do like the bidding on Priceline and have never had a problem with the "name your own price". At least, I used my American Express, so if they try and charge me anyway even though I cancelled two weeks before, I can file a dispute with Amex.

Priceline takes your money but isn't responsible for anything. My wife found out her grandfather was dying. I went through Priceline and had multiple options. One was a round trip for around $500; it would leave at 1930 and arrive around 1630 the next day. I declined due to the nature of the emergency and spent $1100 to have my wife leave at 1930 and arrive at midnight the same night. My wife was stranded and offered the first flight leaving the airport the next morning. So she took it and will arrive at her final destination the same time as a $500 ticket would have.

On May 11, I notified Priceline that we were cancelling our flights due to a grave family emergency. The representative told me we could recoup some of our money, but we would have to reschedule within a year. I should have realized when the call started that she was scatterbrained, but our family was in crisis and I had little time to do much more. Within a few hours, my father-in-law died. Yesterday, July 20, I called Priceline to see how to schedule and pay for new flights. No record was ever made of our cancelled flights from May 11. I have to write letters now to a customer service department and I will have no option to get funds for an October trip which I must schedule now. It is also difficult to even talk to a knowledgeable English speaking person at this company.

My friends and I booked airline tickets through Priceline and the price dropped almost $100. Unfortunately, this happened over 24 hours after we bought the tickets. I have used Orbitz in the past and always received a refund as long as the price dropped before I left. I sent an email and returned all the mountain of information they requested, only to have them say, “Sorry, you should have read our guarantee.” I certainly will be more diligent in the future and ask very specific questions. I received no satisfaction at all and now have read posted replies from their customer satisfaction employee calling customers "stupid" and "ignorant" and how he laughs "hysterically" at customers’ complaints. I will never use or recommend Priceline for anything again.

I booked my package of airfare and hotel with Priceline for Charlotte, NC for May 1st to May 4th of 2012. When I got to the hotel, which was Knights Inn at the Charlotte airport, I found the hotel very dirty outside and even inside. I complained to the hotel attendant and he said better to let the manager know in the morning. I stayed at that hotel that night and went to the office, gave the key and told them that their hotel is very dirty. I took about 10 pictures of problems. I talked with Priceline and asked my money back. They refused since the hotel manager told them that there was no problem and lied to them that I did not talk with the manager. Priceline did not even bother to ask me to send them the pictures I took of dirt and mold in the room and the bathroom. I'll never book anything with Priceline and will tell my friends and family not to deal with this company. The price of airfare at that time was $137 and I checked the price of the hotel at about $30 per night. For 3 nights, my total should be around $230 and they charged me $596.78. What a ripoff.

I reserved a package of flight from Portland to Chicago and Palmer House Hilton in downtown between the fourth and 18th of July 2012. The package cost $1260.35. Before completing the reservation, there was a yes/no question if I wish to upgrade the room for $20 with luxury linens, mp3 clock, and wireless internet. I answered yes, so I paid $1280.35. When I came to the hotel I was told that I will not get free internet in the room. I called Priceline and they said that there is no free internet and it doesn’t say free wireless internet in the reservation, which is correct. But on the other side, it doesn’t say surcharge wireless internet. A reasonable man can assume that if he is upgrading a room for $20 to the get wireless internet, then it will be for free in the room, as with getting luxury linens and mp3 clock in the room, and not in the lobby. I also found out that the luxury linens and mp3 clock are the hotel standard in all rooms. So the bottom line is I paid additional $20 and got nothing in return. Priceline refused to return me the $20 or to provide me free internet in the room.

I booked three flights on all the same airlines for myself and my two children. The prices I found were better when I went to purchase two tickets together and then purchased the three tickets by itself. I mainly had to do this due to limits on my credit cards, but it was good to find even cheaper prices could be had by doing this. I selected the seats and everything. At the end, I got the confirmation screens saying everything was good to go. I purchased the tickets on a Friday. I went into my email to print the itineraries on Monday when I noticed there was only one itinerary instead of the three I thought I had purchased. The one purchased was for my child who could not fly alone. I called Priceline and got an automated system that told me my offer had not been accepted. How could this be when I picked the seats and got the confirmation page and everything? I could never get a hold of a live person so I called the airlines to help me out. They were so helpful and booked me on the same flights and the same seats

We tried Priceline to get a hotel room in Sandusky. We actually thought if we let the negotiator find a hotel, we would get a nice hotel room. We were quoted $120.00 for at least a 2-star hotel. They advertised that you would get a grade up, when in fact they gave us a step down. They gave us a hotel that cost less than our bid. As you know, they say once you bid, you're committed. Who is expecting to get an inexpensive room for your bid? How are they allowed to rip off people? When we called the line for Priceline, they said "Well, you saved $8.00" when in fact, I could have used AARP or AAA and get up to 20% off. We advised them of the many complaints about the hotel, bed bugs, urine smell, etc. What can we do? I can't spend the night like that. This is insane.

I have used Priceline many times. I have never gotten more than 13% discounted rates. I am not saying this is bad but, I have talked with many, many people who say the same thing. The only time you get more of a discount is, if you stay in a 2-star or lower hotel. Priceline should be required to disclose their success rates for getting the 60% discount they say they can get! Also, they state the average is $ (their average). You bid 60% lower than the average to be reasonable. You win the bid, check your hotel and you actually received a 10% discount of the lower priced hotel! Bad business!

I booked a vacation package with Priceline on the 5th of July. No problems until they started charging my debit card repeatedly. Everyday for the past 5 days, there has been a hold on my account and the trip has already been paid for and the money debited. I called Priceline and the idiot customer service representatives all kept reading their written script and are of no help at all. The bank told me that the only alternative right now is to close my bank account and reopen it with a different number. I will never use Priceline again and will make every effort I can to make sure no one I know uses them either. I will use Bookit.com from now on.

I spent 4 nights in San Antonio for my son's basic training graduation. I used Priceline to book a hotel closer to the airport for the last night due to a 6:35 am flight. The Priceline form required me to enter the number of adults for the reservation as well as the ages of the two children accompanying us (13 and 15). I paid $85 for a room that could be booked online for $109. I arrived at the hotel to be informed that the reservation was for one bed only. I called Priceline for help as my reservation does not say one bed. I was informed that the contract with Priceline only guarantees one bed will be available. I missed that in the contract when I hit agree. It’s very deceptive to require entry of number of people who will be in the room and then only promise/deliver one bed. The hotel front desk person informs me she could have sold me the right room for $99.

I get to my hotel yesterday in Phoenix. Mind you, it's 110 degrees. My reservation was changed to a different location. I had to pay $30.00 for a taxi to get to the new dump that is near nothing including transportation. Priceline is so quick to say, “We cannot change or cancel,” but they can?! Haha, we'll see! I talked to some high school dropout with an accent from god knows where and was told that they would not offer me a free night or anything for that matter. Ridiculous! I will be going to every site possible to knock these idiots down! Send me an attorney. Class action, folks! These people are morons!

I purchased a trip for a wedding and they got the time wrong. The wedding is in the morning but they put me on a flight in the ending which would make me miss the wedding. I especially told them I needed to be on a flight no later than 7am but they have me departing at 5:20 pm. I have called several times and all they do is read a script and say they can't cancel or change the flight. I asked to speak to their supervisor and they said we can only transfer you to customer relations who read the same script and said the same thing. Then, I asked to speak to her supervisor and she said, "I can't do that. All I can do is give you a mailing address to our executive offices." After I insisted, she put me on hold and never returned to the phone. I guess they just figured I will give up and drop the matter. I spent $794 for a flight, hotel, and rental car for a wedding I'm going to miss. I will never use Priceline again and I urge you to do the same. They are scam artists.

I tried the Name Your Price option on Priceline last night for a hotel in The Woodlands, Texas. The first request appeared to go through fine but after a few minutes, the website told me they could not find a hotel at the price I had listed and suggested I raise the price. I raised the price (this is all I changed) and resubmitted. A minute later, I was told that they had booked me a room in The Galleria, Texas (over 40 miles away from The Woodlands). I immediately called Priceline and, after waiting 5 minutes, explained to a lady the situation and she spent another 5 minutes reviewing and then told me she agreed it looked like a mistake had happened and that someone the system had picked 2 areas on the second request, even though I had only selected one area, The Woodlands. She said that normally, they do not do refunds but that another department should be able to help me. I waited over 5 minutes while she transferred me.

There is way too much fine print to read. I tried to book a room near the airport in Denver, and my bid was turned down. When they return "your original bid sheet" to you, it is not your bid, they add areas and star values - if you don't catch it when you bid, there is no chance to see it when you confirm because the only thing on the confirmation page is their gazillion word "contract" that basically says, "You're screwed if you don't get what you asked for." They gave us a room in an area we did not choose, and a star value we did not check off. The mistake forces us to either rent a car now, or lose one night’s value - either way it's over $100 out of pocket and after two hours on the phone, they could care less. I am making it one of my life's missions to cost them as much money as possible. These are the kinds of tactics that we used to expect from door-to-door roofing contractors, and siding salesmen.

So I did the "name your price," which states that what you get is what you get and you don't pitch a fit. Problem is, you are led to believe that you are going to get "a deal" if you play this little game. Not so much! I chose from my options - number of stars, location, and date - and entered just under the "retail price suggested" for my choices. Much to my surprise, I was literally stuck with a hotel room for $170 a night that I could have purchased through Priceline's site or the hotel's site for $139 a night, had I not used the "name your price." They were, of course (with a foreign accent), very sorry for my non-refundable "situation." And they said that I qualify for their "lowest price guarantee." Really?! So, I'm trapped in a hotel that I don't want (I bid over its price and was overcharged.), I do not qualify for free parking/breakfast (which I could have gotten through the hotel for the same price), and my card will not receive a refund for 10-14 days. They should be ashamed!

I booked tickets with Priceline for BA flight from London to JFK and Priceline messed up my itinerary. They even had the names on the itinerary misspelled. And after many calls to the customer service and their travel services and after being on the phone for over 6 hours, I was told that I need to rebook new tickets to edit the spelling of the name. Now Priceline looted my $1,700.

I booked a property designated as a "resort", only to discover once I checked into the property that this is not a resort but a country club. The property is The Lodge at Ventana Canyon, Tucson, AZ. The main complaint I registered to Priceline was that the pool at this property is booked from 6 am to 10 am in the summer, Monday to Friday, for swim team practice! The lanes are corded off for this purpose. The lodge offers to shuttle guests to the resort: Ventana Canyon Resort at 1.1 miles away! How on earth does a property charge a resort fee of $25.00 and there is not a pool to use nor are there movies for kids? Priceline is intentionally misleading customers when they name their own price for the resort area of La Paloma and Ventana Canyon. The Lodge at Ventana Canyon is a possible option that you may get stuck with and it is not a resort! Priceline’s customer service is a joke and they will ignore any complaints by simply repeating the same line over and over like the little foreign robots they are.

Before you bid, there is a radio button that says - Trip Cancellation/ Trip Interruption Insurance. This is not trip cancellation insurance. If a person in your party dies, or if you lose your job, you can cancel if you fill out a five-page form with actual documents of all incidents. Do not buy this insurance unless you like to throw money out the window.

Double booked, my husband did it and I did it, and I cannot get my money back from Priceline.com. The hotel said they would cancel and doesn’t like the customers to be treated this way. But Priceline rips off the customers of good hotels. Something should be done. The hotel said they would cancel but Priceline wants the money. Hilton Back Bay, ** at the front desk said to call and tell them that the Hilton will cancel but I have to deal with Priceline first because they would charge me even if I cancel. The Hilton doesn’t really like their customers to be treated like this.

I booked a room through Priceline for $69.00 including tax. Priceline states no booking fees. Wrong! At checkout, the receipt showed $55.00. The clerk screwed up! I called PL and inquired about the discrepancy. The customer rep informed me that the $55.00 was the price Priceline paid the hotel (21% markup). I told the rep that the website made no mention of charging these fees and that this constitutes a deceptive practice. The only good thing was the room was nice and still a good price. Priceline needs to come clean and stop being schmucks.

I made a reservation through Priceline.com that I need to cancel, but they could not cancel because of their policy during reservation: Double Tree by Hilton Hotel in Fort Lee; dates: 6/25 - 6/29; total charge: $548.72. They want all the amount whether I stay or not. I talked to the hotel and they just told me to talk to Priceline. And I talked to the customer care of Priceline but they told me, "I apologize. Name your own deal."

I booked a hotel room online with Priceline's "name your own price". After making the reservation, I called to speak to the hotel. The hotel informed me that it was a handicap room and wasn't sure how I was even able to book it. I asked if it could be changed or a cot brought in and she could not help me at all. I spoke to Priceline about the room and its size and accommodations. Basically, I got an oh sorry about your bad luck. Do not use Priceline name your own price; it's a scam for the worst rooms in a hotel.

My girlfriend and I travel across the States working in different cities. Often we use Priceline.com to book a room; the latest, Marriott Courtyard in Ocala, FL where we booked two rooms. It finally hit me, every time we use Priceline.com to get a deal on a room, 9 out of 10 times, we end up near an exit, entrance, elevator, vending machine, ice maker, etc. It seems that these hotels/motels purposely save rooms at their discretion for us suckers who get a discount on Priceline.com and put us in the least desirable room, where noise overwhelms our rest. Thanks, Marriott and Priceline.com, for cheating good people out of a good night's rest. Warning to consumers: do not accept a room near any of these noisemakers. The hotel industry knows that if you use Priceline.com and others, they will try and cheat you!

My boyfriend and I were booking a hotel on Priceline.com for either the Space Needle area or Pike Place Market in Seattle, WA. As you know, this website wants you to bid for a hotel without seeing the name or exact location. However, after it accepted our bid offer of $114.11 and charged my credit card automatically, it revealed the Coast Gateway Hotel which is near Sea-Tac Airport and nowhere near Pike Place Market or the Space Needle. After much debate with the customer service hotline and inquiring about a full refund, they charged me for one night's stay, plus a $25 cancellation fee for a hotel in an area that I never selected on the website nor requested. To top it off, my credit card will not be refunded until 10 business days from today, and I resolved nothing with these idiots, the point being - do not book with this fraudulent company!

After a two hour and a half wait, hotel room not ready. I got there at 3:15 pm, waited until 5:30pm, did not want to wait any longer. Hotel said I would not be charged and no penalty would be issued. Priceline would not refund $350.00, stating their policy, no refunds. The hotel is one of their partners, and room was paid for twice. After reading all the complaints, how do they stay in business without law stepping in? I contacted credit card company and will issue a complaint with BBB. The way it looks now, contacting an attorney would be a waste of time. I would like to start a class action suit.

I had a fire at my place and was told to make reservations for a week at a nearby hotel until my place was restored. I decided to book online and found a good deal for staying more than three nights at Priceline. I booked on Friday and then found out the following Monday that the time-frame had changed for working on my place. I only needed to stay two days of the week. So, I called early Monday to make the changes and was informed that I could not get a refund when making a cancellation. I asked that only two days of four be cancelled. Well, I received emails for confirmation of my reservation, but I never received any email or phone call about the cancellation. When I went to the hotel the day I was supposed to stay there, they did not have my reservation listed. I had to go home and check and determine I had the right place.

In the process of purchasing tickets on Priceline, at checkout, the following information was advertised to apply to a $50 off your tickets with the Visa Rewards from Priceline. I clicked the option, completed the application, and was approved for $1900. My options were to pick what card I wanted, and for $29.99, I could get expedited delivery of my card. I continued minus the fast delivery. The end. Literally, that was the end of the application, approval, and $50; and there's no email confirmation with a discount code and no credit card number to allow me to charge my tickets and begin receiving the rewards.

I booked a simple two-night stay for my wife and myself through Priceline.com for a king room. Upon arriving at the hotel, I was told they were "sold out" of king rooms and was forced to take a cheaper two-queen room instead. Naturally upset, I requested a partial refund from the hotel front-desk and was advised I would need to contact Priceline for the refund as that was who I had booked with. So I called and waited and waited some more until finally I spoke with Alex, a piss-poor representative who barely spoke (or understood) English and completely misunderstood the issue.

I booked a trip to Atlantic City, NJ and the service was disgraceful! When we arrived, there were trash, towels and eating trays in front of our door. We complained and Ryan, the supervisor, told me they would take care of it. But three hours, the mess was still there. The room was not cleaned. We found trash in the dresser. With event's bags of drug users! My brother actually tripped over the trays of food left in the front door. The room was dirty and smelled. The ice machine is broken on our floor.

I booked through Priceline for a two-night stay for my wife and me in Ellensburg, WA at the Nites Inn Motel. The price I paid online to Priceline was $79.49/night for a total of $176.04. As I checked out of the motel, I asked the clerk what the walk-in price for our room was. She told me it was $75.00/night, including tax. Wow! So, if I had just walked in and paid the regular room rate of $75/night, the total would have been $150.00 instead of $176.04 I paid to Priceline believing they "negotiated" the best deal. That's not quite enough for a nice dinner for two but enough to irritate me that Priceline didn't live up to its William Shatner-generated hype!

I called to cancel a reservation and was told that I would get an email giving me my cancellation number. I never received it. So when I called back the next day, it was too late to cancel and they refused to give me my money back. I will never go back to Priceline for anything and I will encourage my friends, family, and even enemies to never do business with these thieves.

I purchased 3 tickets on Priceline for my family of three to go to Cuzco, Peru on August 2, 2012 for a medical mission (trip number **). I entered all three of our names correctly, but when I read the confirmation of the purchase, the last name of one of the passengers was incorrect. We’ve been a family for 34 years, so I obviously know how to spell my family's names. Priceline said it was my fault and refused to accept responsibility. When I called today to complain and get the name changed, I was told there would be not only a fee from Priceline ($30), but also from the airlines for six changes. This was not my error and I should not be made to pay hundreds of dollars in change fees after paying a huge amount of money for these tickets (and travel insurance, which will not cover this). I want Priceline to absorb this correction, but they turned a deaf ear. I will be disputing their charge with the credit card company.

I'm not opposed to resorts charging resort fees but I did not expect a 3 star hotel that I reserved through Priceline to charge me this fee. I'd like to see Priceline require its hotel partners to include these fees in their rates. It is deceptive to think you are pre-paying for a room only to be nickel and dimed at check-in. One 3 star hotel might not have a resort fee, another might have a $13 fee, and another might have a $25 fee per night. The generic language that any reservation might have any extra fee charged at check-in is far too broad of a statement.

I reserved a van using Priceline and I also purchased collision insurance at Priceline. When I went to get the van, Payless Car Rental told me that they will not rent the van to me because they do not allow on that particular branch to take the vehicle outside of Florida. I tried to cancel the collision insurance, but they told me that I cannot be refunded since I did not inform them 24 hours prior to me getting the van from Payless. How the hell can I inform them 24 hours prior to my rental time when I have all the intention of renting that van on the agreed time? Money trap? I think so.

We called and put down a deposit. Then, I called back to leave another deposit and made sure my husband's name was correct. I called back this evening and they had no record of my husband going with me. We are celebrating our 20th anniversary and even examined how special this was. Can you imagine my surprise when we get to the port and he isn't on there? The girl that was helping me made it sound like she was doing me a favor. This is the first time I have used Priceline. I did ask if we could be compensated something for all the inconvenience and she told me her hands were tied. The little bit of money we saved was not worth the hassle. We had a very unexpected death in the family which really set us back. Do you mean to tell me Priceline couldn't compensate a couple something to make up for the mistake? All we asked for was maybe on board credit or a bottle of champagne. I am very upset. I'm not well and was diagnosed with some never damage. You can check our cruise record and it is pretty impressive. Please see if there is anything you can do to make our anniversary special.

I purchased a travel package through Priceline.com - flight, hotel and car. I chose my airline and then when trying to find a hotel, I used the "chat" option to gain assistance. After a few searches, we found an acceptable hotel. I chose a vehicle, then upon checking out, they never showed my airline times saying they would choose an appropriate time. Then, I found out after I purchased that I purchased two unacceptable tickets through an airline that is known to cancel flights. Priceline refused to correct their error, saying I agreed to them finding what they considered to be a "best deal". I will not use Priceline again.

Priceline's "Name Your Own Price" should be more specific if it is known that a hotel charges extra fees that should be included in the hotel review and description. I won a bid to a hotel in Philadelphia PA. When I went to check in, I was told I had to pay $48 for parking. As a customer, I thought that information should have been disclosed. Nowhere did it state that hotel charges for parking. I called Priceline, only to be told, "I should have read the fine print." I did read it but as I was giving information about the hotel bid that I "won," it did not state the ridiculous parking charge. It was very inconvenient. The customer service reps at Priceline were rude, unreasonable and not willing to work with customers.

I was trying to book a hotel to attend a wedding in Cerrillos, New Mexico. One of the options that Priceline had for narrowing the bidding search was Northern Cerrillos Road. I thought this was close enough to the wedding location, so I went ahead with the bid. When the hotel confirmation came back, I realized Cerrillos Road was very different than Cerrillos, NM. The final bid was also apparently a pretty gross hotel with horrible reviews. I called Priceline to explain that the location was wrong and I wanted to cancel this reservation and try to get a hotel where the actual wedding is. They agreed. I was told by Priceline that they would refund my money if I book another hotel in the correct city while still keeping the same dates. I got back online and realized that Priceline does not negotiate with any hotels in Cerrillos, NM.

They cancelled my wife and I and acted like we did it ourselves. My wife and I booked a flight to see our son in Cody, Wyoming about three to four weeks ago. This past week, we got an email from Priceline saying that Frontier Airlines no longer flies out of Pittsburgh to Chicago (which was the first leg of our journey). We asked if they could help us with another flight for approximately the same time period since we have hotel reservations and car rental. They said they couldn't. They asked us if we would like to reconsider our cancellation and we said, "We did not cancel it. You did!" There was so much confusion on their part and there was no offer of help either. What would have happened if we cancelled? They would have been upset and we would have paid. Thanks for nothing, Priceline!

Seaworld turned us away, when I presented the itinerary listing my hotel, flight, and event reservations (including Seaworld in Orlando). Seaworld said I needed to present a printed voucher. There was no phone number to call Priceline. I finally got them at the hotel, and they said they could not refund my money, even though I never went in. Their policy is no refunds, regardless of the circumstance. It's bad policy, particularly since they never sent me an email with a link to the voucher. It was not in my inbox, in my junk mail, or up on my server, though I did receive an email three minutes after the supposed email with my itinerary. But it's no link. How outrageous.

I had to change a flight for my wife due to a family emergency. The only part of the flight that changed was the leaving part, returning stayed the same. This resulted a complicated procedure and a $100 fee. I spoke with Jetblue and they put it back onto the travel company (Priceline). After several contacts with Jetblue, they advised they were waiving the fee and sent an email to Priceline authorizing this. This was on or about the 1st of May. I contacted Priceline and got this big lecture about the contract, etc. and they were going to give me a one time waiver. I still have not received the credit.

I was supposed to fly into Dallas on a Thursday night for a weekend seminar. However, due to weather, the last flight of the day, my flight, was cancelled due to weather. The plane could not land due to lightning strikes. I called my hotel and asked if the night could be refunded since I was unable to make it out of the city. My hotel advised me to call Priceline. I called that night after the cancellation of my flight to let them know. After my trip, I called to find out the status if my hotel would be refunded for one night. The customer service agent informed me I was supposed to call the day before if I wanted to cancel. Well, if I could read into the future, I would have known to call and cancel. I informed the agent I called that night due to weather. No planes were flying out and if I could not be refunded for that night, what were my options? The rep said I did not have any options and there was nothing that could be done. Come on, really!

"Name Your Own Price" is a waste of time: I tried for 5 times to name my price for a car rental. Each time, I was turned down by Priceline. They suggested that the minimum acceptable bid was $35 per day, when almost all of the car companies showed $31 per day. Finally, when I heard the price of the other car companies, I just gave up. I recommend that others use Expedia or other sites before they bid on Priceline.

I was interested in booking hotel reservation and did not get a review and okay, if I wanted to book my reservation at a particular hotel, the website gives you a feeling that the negotiator was going to look at your itinerary and give you a choice of motels to choose from. But he came back with a booking at a much higher rate than what I could get online directly from the hotel itself. This is total fraud and not enabling the customer to choose the true days required of having a choice of the actual hotel they say is what you bid on even though it is over the hotel price of $30.00 per night. Wow, not until at the end of your negotiation, they tell you that you have no rights! No cancellations accepted! I am going to get this company's fake advertisement out to all avenues such as Howard Clark at CNN, etc.

You don't get what you think you're getting. I placed a bid for a 4-star hotel in downtown Las Vegas. When I paid and discovered where I was staying, it was a rundown, nasty hotel miles away from downtown. Under no stretch, if the imagination could, this hotel be considered 4-star. Worse, if I had booked directly with this "four star" hotel, I would have paid half what I did through Priceline. The bid process is fraudulent and I would advise you to stay away!

I made a bid of $120 for the hotels at Amsterdam Airport Schiphol (there are only 6). They gave me the worst of the 6 hotels, which you can get online for $126; and when you contact the hotel, they would give it to you for $110. I don't know what makes them think that this is some type of deal. The only one that got the “deal” was me. I guess their “price negotiation” was asleep! Last time: this stinks.

I was searching for airfares on Priceline and all of a sudden I received solicitation for the hotel. I just wanted to see the options for hotels. Priceline just went on and booked it without giving me a choice. I contacted them in 3 minutes to tell them it’s a mistake, only to hear that they will not do anything to help me. I called Bank of America and they refused to block this transaction as well. I feel I was taken advantage of. They solicited my business and refused to help me.

I used the "name your own price" and chose areas in San Francisco and was booked a room in San Mateo, 30 minutes away from my chosen location. Now, I'm not able to cancel or possibly reschedule. We are forced to stay there or pay anyway. Priceline has just lost my business.

I made a hotel reservation on Priceline and got what was labeled a "special rate" with a cancellation policy of two days prior to check-in. Cancelling or modifying after two days prior meant forfeiting 1/2 the cost of the room. Check-in was Friday and I called the hotel to modify the reservation on Wednesday. The hotel told me I had to modify through Priceline since I made the reservation through them. I called Priceline and after waiting on hold for 20 minutes, they said that the last time to modify the reservation before Friday was 11:59 on Tuesday, not Wednesday, though certainly by this logic the room would have been available to me on Thursday at 11:59 and that is clearly not the case. Since it was already Wednesday, Priceline said I had lost 1/2 of my deposit.

I had to go visit a dying aunt in Florida on Sunday, April 22, 2012. I had planned to see her before she passed away. United Airways delayed a number of flights due to the weather, and I got into Ft. Lauderdale around 10:30. I took my Hertz Rent-A-Car (with its bogus $13 a day GPS) and went to the Ft. Lauderdale Beach Club. I drove up and was amazed. It was a dump.

Hotel charged additional $15 fee for stay, even if I paid in full for Priceline to bid.

I am still steaming mad over a room we booked through Priceline fall of 2010! I have not nor will ever use Priceline's services again. When I put my preference in for a 4 star hotel room, I was issued a room at Custer Days Inn in Custer, South Dakota. All one has to do is read the reviews to see that it was not even close to a 4 star hotel! Even now that it is supposedly renovated, the reviews are still icky. When we checked in (September), the Christmas lights were still up, the check-in area was messy from construction work, our room smelled like mold and mildew (many other customers reported the same in reviews), and the carpet was filthy! We left for a bit and decided that we could not stay at that hotel (especially with my sinus problems), so we came back and checked out.

On 4/10/12 I decided to check Priceline for an upgraded hotel for a trip my friends and I are taking to Chattanooga, TN soon. I already have reservations held at a 2-star hotel nearby, offering 2 double rooms/adjoining and free breakfast, at $55/night (have not canceled it yet). I made a bid on a 3-star hotel through Priceline, clicking on the amenities I needed/wanted - primary were double beds, breakfast and pool. I make a bid, it's accepted, and when I got the e-mail with the itinerary, it's 2 rooms with king beds, no breakfast, but did have a pool, for $59, plus an additional $114 in taxes. The other hotel, taxes were already included!

I thought I'd use the convenience of Priceline and make my rental car reservation at the same time as my flight reservation. Apparently, that was a dumb move. Delta changed my flight time so I need the car 6 hours earlier, but Priceline can't do anything about that. Reservations can't be changed, the airline changed them. But I can't change the car accordingly. Last time I use Priceline for car rentals!

I cannot contact the company, the site does not work for Canadians. Wasted time trying to figure this out.

I had been trying to bid on a "name your own price" hotel for our stay in Chicago that wasn't taking place until September 2012. This was in March. I kept putting my bid in for downtown Chicago and of the Magnificent Mile or Streeterville only. First, I tried 60% off and it got denied. I kept trying by increasing my bid and still nothing. When they did get me a room, it was in the Medical District and was not a 3 1/2 star hotel at all. The rate is higher than what the hotel is offering. I tried calling them and told them that I did not mark that part on the map at all, but all I got was the runaround by the rep and then the supervisor who said that I had once tried that part a few days ago, so I must have wanted that. What? I told them yes, but after waiting my 24 hours and rebidding, I unmarked that area and had just the two I mentioned above.

I accidentally booked a smoking room. When I got to the hotel, I found out my mistake and asked for a non-smoking room. They had none. Best Western, Anaheim would not allow me to cancel my reservation, Priceline said they would allow me to cancel my reservation if Best Western would allow me to cancel my reservation. I made it abundantly clear that I could not sleep in a smoking room as I would get nauseous and likely get a migraine (symptoms which occur if I am forced to smell cigarette smoke for an extensive amount of time). I made it abundantly clear that I would like to cancel my reservation and book elsewhere.

I requested a price for a hotel in Kalamazoo, MI. Price quote was returned with an acceptable price; however after confirming the price, the location was in Portage, MI which is 20-30 mins away from Kalamazoo, MI. I immediately called customer service. Service rep was of no help at all. They stated there was nothing they could do. This is not acceptable. Are there no hotels in Kalamazoo, MI? I feel this is deceptive practices.

I book a 9 night stay at Crown Plaza Hotel, Cambridge UK with Priceline’s Best Price Guarantee policy. I have booked with them many times in the past and they always honored their policy. This time, I found out with a couple of hours of booking that the Crown Plaza Hotel website offered the same room with full English breakfast for two at a slightly lower rate than I paid without the breakfast. The difference in price for the 9 days was around $500.00.

I did a search for airfare. The next screen gave me a lowest price for fare I wanted as "$301" and did not say whether the fare includes or excludes taxes/fees. I decided to put a bid in for $275, figuring the price would include/exclude taxes the same as the $301 ticket. Well I won that bid plus taxes/fees added on! Therefore, my bid ended up being more than the price Priceline originally offered! What a sham! I bought three tickets so ended up losing close to $100 dollars. I called customer service. The girl sounded like she was on a cellphone and I could tell that she was muting me on and off as I explained the situation. It sounded like wind blowing in the background then it would get completely quiet, then back to wind, etc. I got tired of this and asked to speak to someone else and the line gave me a busy signal.

I used Priceline for a hotel in Las Vegas. I saved only 14% when I could have saved more with my military discount. Priceline would not cancel my reservations even though when I was on hold, they promised 50% or more off a hotel price and even advertise big discounts. 14% is not even close to a big discount, barely a discount at all!

I started bidding for a hotel in Dallas, TX from $15. I was asked to increase the amounts. I did up to $51 and all got rejected. I felt something was wrong, so I tried in a new window. I got a deal at $56. If the bidding process went through correctly, I would've got the deal at about $30 or at least at $40 since the hotel’s regular price was just $50. So I ended up bidding more because of the system error. What happened? The first customer service representative told me that he'd match the price to $50 and didn't even mention $25 refund for bidding for a higher price. But all was just a talk. He did nothing. So I called again and the second representative refunded me the price difference. But I'm still angry that I'm paying the whole price after naming my own price. I had to pay for their system error. They kept emphasizing the company's policies. They don't care about people.

Priceline’s "Best Price Guarantee" has a hidden definition and they charge a fee. Last night, I paid for two cabins on a Norwegian Alaska cruise. Then, an hour later, I found a much lower price from Vacations To Go and Dargal Interline, which is about $20-$60 less per person on the Interline price. Since it was within 48 hrs of the bookings, I called Priceline on their "Best Price Guarantee". Katrick tells me Priceline will not give me that guarantee because Norwegian does not offer an Interline rate. I tell Katrick that Vacations To Go and Dargal Interline websites do post their rates and she can go and see it herself. She then goes on to repeat the policy. When I have to stop her several times to define “verification”, she tells me those two websites and any websites that require you to register in order to view pricing, do not qualify as “rates available to the general public”.

Here is a summary, which briefly describes our latest experience with Priceline.com, its employees, and executive staff: We have faithfully used Priceline for years until today. They advertised $248.00 round trip from Los Angeles to Honolulu. Nearly an hour ago, we attempted to book it, but the link led us to a $800.00+ figure. While attempting to reach them by phone, a near impossibility, we finally reached a "commissioned" employee, who could not answer the most basic concerns. We asked for a supervisor, and he stated no one could help us. I then asked for his employee reference number, and he hung-up!

I tried to get a reservation for a Salt Lake City airport for Friday, April 6th, checking out Saturday, April 7th. But I think my computer or the system saved my old preferences because I got the "name your own price" again. That led me to a Baymont Inn on 2080 W North Temple. I want to first explain that I personal hate the Priceline "name your own deal" because the last time I used it, I ended up on an apartment in an apartment complex and renting it. I called because it promised WIFI and peace and quite. I walked in to my room, I was upset. It was an apartment complex and was furious when I found out the people above me were having a party. I will never use the "name your own deal". It is not a good tool or saving whatsoever.

I booked a hotel on Priceline for a hotel in Augusta and realized that there was the same hotel in Columbia, SC. I called within 20 minutes to see if I could transfer it to Columbia, SC, Kayla said that she could not do it because I agreed to no refund on cancellation. I told her that I am not cancelling it, I am transferring it. She said that she has no control over changing anything, that I would have to call the hotel and maybe they can do it.

I purchased a room at a nice hotel from Priceline. I did not receive a confirmation email at my Priceline registered email address and it was impossible to contact anyone at Priceline at the last minute. Needless to say, I did not get to use my hotel that was paid for. I called the hotel and explained, their response was that I purchased the room through a third party and they had nothing to do with it. Priceline said there is nothing that they can do. So I bought a black hole, which ain't good for crap! Once they have your money, they are done with you!

I booked a car rental with Priceline. When I booked my flights on a trip, I took in February. I booked the flight and rentals in December. At that time of booking, I reserved a mini van as my car rental as I thought more people would be coming on the trip. Prior to going on our trip, I called Priceline to change my car rental from a mini van to regular car. I was told at that time that I was not allowed to make any changes. After the fact, I read that there was a disclaimer from Priceline to this affect.

I just tried booking a hotel for this week through Priceline. I know the date I put in and it automatically put in the wrong date when the itinerary came up! I called a minute after this and tried to switch to the correct date and they would not help me. They want to charge you a fee that cost more than half of what the room costs. After going through Priceline for years, I will never go through them again. What an awful customer service. They are willing to lose customers over $25.00. Considering I work for the press, this is not good business at all. Sad.

I tried to purchase a vacation package in the system and didn't go through. I spoke with online support and they said that I won't be charged and asked me to try again. So, I have tried 3 times. Finally, one support told me that the hotel was no longer available. It was the reason why the system couldn’t go through. A day later, I noticed that they placed 3 full credit holds on my credit card. Come on, what a joke, I tried to call them, it took 30 minutes to get to a rep and she said I needed to dispute the charges with lowestfare.com. Come on, finally, I spoke to another rep and she helped us to contact my credit card company and released the holds.

On May 25, 2011, I purchased 3 tickets from Priceline. I checked into the airport (my two kids and I) got our seats moved close together. Went through security and noticed my last name was spelled wrong and the airlines refused to let us aboard at all because of the name change. My last name is Warren and they had it Wren. My daughter's last name is Wren, US Airways advised me to call Priceline to get the issue resolved.

My deaf academic bowl team worked hard to fund raise money for a competition at Gallaudet in Washington, DC. I put in a bid to match, but expected the Priceline to offer for final acceptance. Instead, they went ahead and charged my card. I called Priceline and explained my mistake. My students and I cannot fly at the time they reserved. We have no place to stay for the night. I explained my mistake and they told me they could not do anything about it except charge me $900 for cancellation or $180 to change the flights (which means I would have to pay another $500 for higher priced tickets!). My team just does not have the money! Even the superior refused to budge. I will never use Priceline again! They have no heart, no soul! They need to be investigated for tricking people into this kind of deal!

Priceline needs to be investigated again - I booked a hotel reservation because I received a promotional email for $25.00 off. I booked the trip, but did not get the discount. I called their outsourced customer call center in the Philippines and was told that it would take up to five days to apply the discount. When I called the next day to follow up, I was first hung up on, and then put on a very lengthy hold (ten minutes) to be told that I still had to wait up to five days. They refused to give me any corporate information and had to go online to obtain the contact in CT. They refused to cancel my reservations, so I had to dispute the charge with my bank. Yes, I welcome being contacted by an attorney regarding this matter.

I purchased round-trip airline tickets through Priceline. My search was for DFW (Dallas/Fort Worth) to Richmond, VA and back. Results came up and I chose the option that I thought fit my needs the best. The departing flight seems to be as what was advertised; however, the return flight was another story. The advertised flight detail was a flight from Richmond to Houston, TX, and then there will be plane switches and flight to Dallas Love Airport. This is not the airport I was searching for, but is relatively close to DFW and Priceline clearly noted this difference in the advertisement. I figured this was close enough. This will be important for another more basic issue as you read on. After I purchased the flight, Priceline emailed me the flight itinerary, which is when I noticed something fishy.

Looking for tickets to New Orleans, I put in a bid for tickets and had to have credit card number to get the bid. The bid was accepted at $220, when I put the bid in as $190. The flight is the last fight of the night and comes home at 6 am. I cannot use these tickets so I called to complain, and they said no refund. I called my credit card company and we will put a dispute in the amount they charged. I will never use this company again. By law, you have 24 hours by any contract. Never use this company.

Reserved a room in the wrong town by mistake: I called back within 3 minutes after I made the transaction to cancel and was told basically 'too bad so sad' and still charged my girlfriend's card -- oh and I was doing it for my girlfriend who was driving back to Fernley from Las Vegas. After her family did show up to an ashes ceremony, in which she had just drove too, all in the same day, thus, causing a split up/break up, numerous fighting and headaches etc. Thanks a lot Priceline, for everything!

After checking Priceline repeatedly throughout the day for a mini-van and getting quotes for $455 and up, I realized it would be best to bid on a price. I attempted to put in my first bid at $30, $35, and even $39. I kept getting a message that indicated that my bid was too low and that the price probably wouldn't be accepted. So, I entered $40 and began the bidding process. My bid was accepted, and the total of the rental of the mini-van from Budget was $392 with the tax included for 7 days. So I was thinking that I got a great deal.

Priceline basically did to me what they did to everyone else on here. I did the bidding, they substituted a hotel that was not 4 star or above. I called and they kept repeating that their policy is stated on the contract page. I told them I read their policy and nowhere did I understand that I would get something other than what I was bidding for. Also, they place things on the bidding page that is confusing and would lead a reasonable person to an undesired outcome. Please do not use Priceline and also file a complaint about them with the FTC. They have been investigated before by the FTC for misleading advertising practices. If the FTC gets enough complaints from consumers regarding the same bad faith actions that everyone on this site has experienced, Priceline could get investigated again and maybe the customer can get some protection from their thieving ways.

They are the worst third party travel agency. The situation is that we had to change our flight dates and cancel the hotel reservation. But these idiots failed miserably to change anything and, on top of that, charge the new card when giving it to the rep. They are extremely unreliable and then, on top of that, they overcharged me for the changes in our flight. I am very pissed off!

I entered my information to name my own price for a 3-star hotel in Napa Valley. I "won" my bid, but it is a 1-star hotel. I would never request or stay in a 1-star hotel. I checked consumer reviews online and learned the hotel is dirty, moldy and generally disgusting. I called Priceline within minutes to have that removed and re-bid.

I had booked a car rental through Priceline and Budget Rent a Car online, pre-charged of course for $145.00. I get to the car rental place and they want to charge me their $200.00 security deposit on my CC. Well, I don’t just have a CC to give them. I pay cash for everything and my bank card didn’t have enough on it to cover it. I had deposited a check the day before and it had not posted yet to my account. I had booked all this last minute for an emergency and didn’t know that car rental companies do this. They didn’t say it anywhere in bold letters anywhere that it's included in their prices.

We had booked a hotel reservation with Priceline. I didn't realize it was Priceline as I was on a site called Official Pet Hotels. Due to 75 mph winds, we won't be leaving Palm Desert on Sat., and have contacted our hotel to change the date of our arrival from the 17th to the 20th. No problem. Now I find out that Priceline won't let them change the dates. So, we've already paid for the 17th and now we have to pay for the 20th as well. The insurance I purchased won't cover this as there is no travel advisory against driving during the date we were to leave.

I booked airline tickets for July, it is now March. After which, I was prompted by the Priceline website that I could reserve a rental car to pick up and drop off right at LAX. I reserved a rental car to pick up at the airport in July when I arrived at LAX. Two days later, I noticed a charge for the car rental and airline tickets on my bank statement.

Priceline asked me to put a bid on Gpt-Mnl RT Tickets for 3 passengers. I don't even know if they will take my bid of $3,330.00. I cannot submit this bid since Priceline wanted me to give them my credit card no., etc. (w/ authorization). Bidding should not involve payment since there is no certainty that I will get to buy those tickets at my bid price. They are awfully scary! I am not going to lose money esp. it is very hard to earn. They should make me pay when everything is ok and ready to purchase w/ all the itineraries.

I tried to purchase flight tickets with Priceline. When I went to book the flight, I was told that Priceline was unable to book my flight. I tried a different card and was also not booked. I checked the statements on both cards and found 3 separate charges on 2 different credit cards! **! I called Priceline and was told by the automated system that my credit card was not charged! I was never able to get to a live person to talk to. I am ** out of my mind.

I used the "Name Your Own Price" feature on Priceline to book a 3+ star hotel in Las Vegas in 11/11. The confirmation I received from Priceline was for a 3+ star room in the Palace Station Hotel on 3/10/12 - 3/11/12. The rooms in Palace Station hotel are separated in two sections. The newly remodeled rooms in the "tower" section are rated at 3.4 stars. However, the rooms in the "courtyard" section are shower-only rooms. Customers who stayed in these rooms only give them an average rating of 1+ star.

I used the name-your-own-price feature on Priceline. What Priceline does not disclose is that they will try to sell you either a higher rate than the hotel itself offers or a rate at a very low discount (all the while presenting your savings as "up to 60%"). They are acting for their hotels listed to get them the best rate at your expense, and they likely will place you in an area where you don't intend to stay.

I was diagnosed with heart failure and breast cancer last week. My husband is flying in from Ireland on April 10. I went to Priceline to make reservations for hotel. When confirmation came in, there was a rental car offer in the body of the email, so I clicked on it to accept. The confirmation came back at an airport 65 miles from both my home and the hotel. Unfortunately, because of what is going on in my life and the meds I am taking, I inadvertently put the wrong date in April 9 on the hotel reservation.

I wish I had seen this site prior to booking with Priceline. I booked through Priceline for 2 airline tickets, paid the trip protection. At first, the airline I requested could not be fulfilled when I clicked to purchase. From there, their system put me back to my search for airline flights, so I paid. However, the arrival date was still wrong. So I called and canceled. Only to notice immediately on my bank statement 4 charges from Priceline, two charges for the tickets and two charges for the trip protection!

Unlike any other booking site, Priceline do not disclose flight terms until after the purchase is made ($2150 was non-refundable even after buying trip protection). I have had similar problems with other agencies (Orbitz, American Airlines) but they were happy to simply delete or correct the original reservation if I called within a day of purchasing. In my case, a simple correction could have been made with no change to the trip price at all.

Last night, Priceline said there was an error booking my reservation and "your card has not been charged at this time". Today, I see a confirmation in my email and a charge on my credit card. I called customer service, who keeps insisting "We are sorry you missed your reservation. We cannot offer you a refund at this time" even after I tell them that on the website, it showed my credit card won't be charged. They just keep reading the "No refund script" which has nothing to do in this case. I shouldn't have been charged in the first place and they refuse to transfer me to a supervisor. I'm filing with my credit card company!

I selected Panama Beach and ended up with hotel 20 miles inland. They advertised the savings to be $30 per night. I checked with my American Express and my AmEx price was actually less expensive if I had booked through AmEx Travel! I ended up needing to cancel and that is a PL policy violation. Forget about it. Your whole family can die and you're still on hook. After several calls to India, I gave up. I'll be paying $600 for a four-night stay at Holiday Inn Select in Panama City this spring break and it will be vacant (doubt it!).

I booked a hotel in London for 5 nights for June 16-20 and filled out all necessary information. I used the "name your price" option and selected to add insurance. Traveling to Europe in June with the Olympics around the corner, as well as coordinating flights to meet my 16-year old there who will be on her way from school in India, requires careful booking so I made sure I selected the optional insurance at $5.00/night. After attempting to use my Visa card three times and having it rejected by the Priceline website, I entered my Amex card. I received an immediate confirmation but did not check my email copy until 3 hours later as I had to get to work and had spent an hour researching and trying to book the hotel. Three hours later, I checked my email to verify the hotel star level, name, neighborhood and dates. These were correct but the insurance was not added.

I was searching for a flight schedule from JFK to Frankfurt, Germany via Priceline bidding. I tried to see the detailed schedule of one choice, and clicked on it. Suddenly, it showed me "Your price was accepted" and asked me to click on the "confirm your flight". I felt suspicious and did not click on it. I tried to find any "Go Back Button", but I could not find it. Guess what?! Priceline charged me $819.88. I tried to call Priceline, but somehow, I was not able to find any phone number on its website. Instead, there is an email contact button. So I emailed it. It replied to me after around 6 hours later and asked me to call Priceline. I explained to a customer representative what happened. He said it is irrevocable and non-refundable. This is insane. I called my bank to try to resolve it. My bank put me in dispute state for 7-10 days to resolve it. Beware of Priceline.

Priceline - I booked a hotel through Priceline.com. As soon as I received the email, I realized it was not what I had booked. I called them at their Priceline customer service number 1-800-657-9168 to let them know it was a mistake and they would not help me. I can't believe that because I made a mistake, it is going to cost me $639.18. I called the hotel who was willing to work with me, but needed Priceline to give them a call. They supposedly called them, but needed to wait till Monday. In the meantime, I had to book another hotel that had the right rooms I needed. I feel that Priceline is giving me the runaround and not trying to assist me.

So I booked a hotel for 3/10/2012 - 3/12/2012, or at least I thought I did. I entered those dates, confirmed the dates, initialed for those dates and confirmed again for those dates. I got a confirmation email moments later saying that apparently I was going to be staying at the hotel from 3/17/2012 - 3/19/2012. To make sure this was just an email error, I sent a note to customer service just asking why my email was for the wrong dates. I then received an answer stating that I had booked for 3/17-3/19 and that if I needed to change the dates I would have to pay a $68 cancellation fee and rebook at what will most likely be a more expensive location on the correct dates.

Priceline accepted an offer for a one-night stay. Their screen popped up and said, "Extend your stay for the same rate." When I decided to take them up on the offer, the offer was not valid and they asked for more money!

I bought a flight ticket on January. My flight was actually for May. Due to unexpected circumstances, I had to change my flight dates. I just called Priceline customer service today, 03/1/2012, and my flight was scheduled for May. I called three months is advance, trying to get their help to re-schedule my flight. When I explained my situation to the customer service, representative all he said was no and he just began to tell me all the fees I needed to pay in order to re-schedule. OMG, it was a lot. I am a student. My budget is very low right now and I am just trying to fly to my country to see my family members during school vacation time. There was not a simple question I asked that the answer they gave was a no, no,no.

Right before attending a conference, I did a great deal of research to book a hotel in walking distance of the conference site. I placed a phone call to the adjacent hotel to inquire about parking fees, etc. On Priceline, I saw the name of the hotel in big blue letters and moved forward to book the hotel. I entered my initials to confirm, yet when I saw the confirmation page, Priceline booked the wrong hotel. Horrified, I did a bit of research. I have booked with Priceline a number of times and have not had difficulty. When I viewed the issue, I discovered the hotel booked was in a similar price range, yet in a different side of town and with a different name. I called Priceline to tell them about the error and request a transfer.

This week, I requested a 4 star deluxe accommodation via Priceline.com. They showed me the 4 available options, and the average prices. I submitted my bid, they accepted my bid, and switched me into a less than 3-star property. They then proclaimed that it was their right to put me into any property of their choice. This is wrong, and I am very upset. The bill is over $1,000.00 They are wrong and unethical in their approach.

The worst customer service I have ever experienced - Awful! I believe they are not a serious company. I travel internationally very often and decided to try Priceline.com because of their prices. Huge mistake. I had to reschedule my flight and I not only had to pay the highest penalty I have ever heard of, but also it took me 5 hours of phone calls to be able to rebook it.

I booked the name your price deal. It turns out that yeah, they took the deal, and it is in stone, but they don't tell you without you doing a lot of advance research, and that they will not promise you beds. I am traveling with another man on business. We thought we would upgrade our hotel, and tried Priceline name a price. Beware. The trip is in a few days. I've made numerous calls to the hotel and Priceline, but they fall on deaf ears. I will either: a) get two beds, b) be asked to snuggle with a fellow traveler by the hotel and Priceline, or c) eat more than $300, and be forced to find another hotel late at night upon arrival. Travelocity is looking so much better right now.

I am an owner of a well-kept Days Inn in Durham, NC. A customer has put a very bad review on Priceline and nothing is done about this. I cannot get hold of anyone to speak to. This really hurts our business.

Due to a family emergency, we were not able to go on our trip. Priceline refused to refund the money for a 2 night hotel stay and we attempted to cancel 3 weeks prior to the trip.

Priceline Hotel Reservation: My Husband was in a Car Accident and went to the ER. I had to cancel my business trip but Priceline won’t answer my e-mail. I have documentation from the Hospital and no response. This is so wrong!

I booked a flight for my son. I called to change the departure date. Their recording states that there maybe a charge to change the date, which I was okay with. Their recording stated that I could also call the airline. I called the airline; they said I had to talk to Priceline. I called their insurance co. directly since I purchased the insurance. They advised that I had to send a doctor’s note, which by the time I would have provided it the departure date would have past. They gave no assistance. I called Priceline and they went through the motions in changing it and then said that I could not. Asked for a supervisor Billie, who again went through the motions and then said he could not. In the end I am out $800.00.

I was booking a hotel in Manhattan for college visits with my daughter. When I entered my payment and hit submit, I was bounced out of Priceline. I logged back in and checked my itinerary and no booking was displayed. I had no booking number to use as reference when I called and for automated system. I made a second attempt at booking and was successful (received confirmation and it shows up on my itinerary).

I found a lower rate for the same dates, same hotel today, 2/14/2012. My stay is not until 2/17/2012 through 2/21/2012. I called to claim the Priceline Guarantee and they denied it based on it not being reported within 24 hours of booking the hotel. This requirement is not published on their web page. You must call us at the provided number to claim your refund up until midnight the night prior to check-in.

I booked some rooms for this year’s R&R in July. And I got the insurance in case things changed and it turned out things did change. I live overseas and was trying to book some rooms for vacation and dates have changed. Now I went to get a refund and was told the insurance is only good if there is a death in the family or someone gets sick. What good is that? I want my money back. It is not like it is a last minute change. My Priceline trip number is ** for July 2012. I feel like that trip insurance is a scam and misleading on the website. I had to change the dates of my trip and called the hotel and got a cheaper rate anyway on my own. What a rip off.

I bid $21.00 a day rental on a standard car which I won. Then it stated that to upgrade to premium car $22.00. So when I clicked the tab it added $22.00 to my $21.00 and charged me $43.00 a day. It didn't state "to upgrade to premium car, add $22.00." It just said $22.00 upgrade to premium car. Very misleading.

I bid my own Price on Priceline.com, so much for the 60% savings. I bid for reservation at a 4-star hotel. Offer was rejected. Pop-up suggested increasing my bid to $93.00 and sure enough my bid was accepted.

I am traveling to Milan, NM and had previously used Priceline and they gave me a good deal in the next town over Grants, NM. It worked out great because I am traveling with my baby and I am not from the area. Now the rates are higher; my bid was for more but I really needed to book a hotel and the bid was accepted by a casino in two towns over. They refuse to change my reservation even after I explained my child is fully breastfeed. I am traveling alone and staying at a casino further away from my destination is not safe or what I wanted. They don't care about the consumer. Called twice but no refund or changes were given. I am praying it all works out but I am very frustrated and upset that they did not consider my reasons for requesting the change. Terrible. I will not use them again!

We booked a ticket for my husband's grandmothers memorial. The flight put him there, with exactly enough time. The flight was cancelled. I got a call from Delta that morning, that said the flight had been cancelled, and he was put on a later flight. We went to the airport anyway. We found out that the later flight would make him miss the memorial. Since it was about 2 weeks before Christmas, and we were busy with our business, we decided if we could get a refund, he wouldn't go, but if we couldn't, then he would. I spent at least an hour on the phone before I was told I did qualify for a refund, and it would be issued within 20 days. More than 20 days later, I staill have not received a refund. I called Delta, and they said it shows where a refund was issued to Priceline for the ticket.

I attempted to "name my price" on a semi-luxury hotel room in San Francisco for Valentine's Day weekend. I selected a 4-star hotel but instead Priceline downgraded me to a 3.5 business-traveler hotel with very basic amenities and no king beds. I called Priceline because I felt the downgrade was unacceptable when I specifically requested a 4-star rating. They told me that when selecting 4-star it could mean that you receive between a 5 and 3.5 rating. Their contract page states the following:

My recent travel experience through Priceline has left me with a bad taste in my mouth. After trying to navigate through the non-user friendly Priceline phone system if you want to speak to a real person, I finally got through, and spoke with two Priceline representatives and they refused to honor a refund, or a credit for a parking voucher I was unable to use. Priceline did not put the full name of the name of the garage, so I was unable to find it, and my GPS did not lead me to it either (the GPS mishap is not their fault, but because the name was not clear, it added to the stress of trying to find it).

I bought tickets to L.A through priceline.com, everything was good until I noticed my girlfriend's email was incorrect, so I called them to have it changed, 10 minutes later everything was good the guy I spoke with everything was done and I would not have any problems when i showed up at the airport. I showed up at the airport just to find out my girlfriend's last name was not changed! She could not fly because her ticket did not match her ID, I called them up thinking it would be an easy procedure, but after 2 hours on the phone and a missed flight I realized they are the worst company I have ever dealt with, they couldn’t not change her last name because I had bid on my ticket, and kept on repeating it's non refundable and non- exchangeable, but all I wanted to do was just change her last name so I could fly! Very frustrating experience, I spoke with the main manager and everything but nothing there was nothing they could do, I even asked them I make a typo on my last name then I would not fly and lose my money? They answered yes. WTH? I called my bank and had started a dispute on this charges, I will not let them steal my money.

I rescued macaws that have gone through abuse and i just watched this horrifying new video of a Blue and Gold macaw blowing up with William ** on the bus. W** is that? That bird didn't need to in that video like that. That is so sick and unnecessary! Boycott Priceline!

Through Priceline, I booked two rooms, each with two beds, at the Fairmont Hotel in Arnold Missouri. When I got to the hotel, they wanted to give us two rooms, with only one bed each. This was not enough to accommodate our party of six. We were forced to go across the street to a nearby hotel. I promptly called, and requested a refund, and was refused.

I have frequently used Priceline for the same area for which I was looking – Ft. Lauderdale N. I had always gotten hotels in the Cypress Creek area. Imagine my surprise when I found I had a hotel in Tamarac. I did look at their map and found that Ft. L. North extends all the way west to St. Road 7, so technically, I was within their area. However, the price I paid to Priceline plus the Priceline service fee was only $1 or $2 less than I could have booked that hotel for with an ordinary service (I used the name your own price mechanism which trumpets that you save up to 60%). There was not even a 1% savings.

I purchased a vacation package for family of 4 (2 adults and 2 children) through Priceline, and realized I could have saved more money by booking the airline and hotel separately with them. I called customer service to refund the difference, but the only thing they did was email me their policy and a coupon. I strongly feel this is misleading consumers with false advertisement.

I went online to secure a nice safe and clean hotel in a certain geographical area. I put my bid in and to my surprise I found out that the hotel they were sending me to wasn't in the area they were claiming it was. Houston is a huge city and it can be very difficult to navigate in both morning and evening traffic. I wanted to stay in an area that would be conducive to me arriving to work on time, and then back to hotel at a reasonable hour. I wanted to stay in NW Houston, Cy-Fair, or Willowbrook and clicked on these areas, but I ended up being placed in a Dive-motel on Hwy 45, 2 exits from Spring! The motel as well as Hwy45 are in North Houston, miles and miles away from NW Houston. They claim 45N is in North West Houston, but it isn't! Why are they allowed to do this? Well, I was told because on the map--that no one looks at--says it is. I feel this is false advertisement. If you say a hotel is in a particular location, it should be there.

I could not use my Priceline car rental in Chicago because of flight cancellation due to snowstorm. Priceline did not refund my money.

Having been unsuccessful in a bid for airline tickets with Priceline.com, I then found a great airline rate on another website. However, because Priceline had a hold on my credit card funds, I was unable to make the purchase therefore missing out on both avenues to tickets. Then calling to speak with a live person at Priceline proved impossible, but a recording each of the several times and at each of the several 800 numbers I found after searching several different websites. Each time, they said my credit card had not been charged. My card may not be charged, but why the hold on my funds? Why would it be impossible to speak with a live person at a place of business. This needs to be stopped.

Priceline booked my hotel for 3 nights, instead of 2, for an additional cost of $125. I called customer service, who would not reimburse me, but were rude as well. Despite having used Priceline for many trips previously, I will never use them again. Instead, I will book with a competing online service.

Priceline and the hotel charged me for the same night stay. Priceline refused to resolve the issue, or allow me to speak with someone at Priceline to get the issues resolved. If you must use one of these "deal" sites, use Hotwire. They will refund you, or give you credit, when either they, or the hotel makes a mistake. Priceline takes no responsibility for errors on the part of them, or their hotel partners. I gave Priceline several opportunities to fix the error, and they only gave me a physical address to write to, in order to escalate the issue. I was out of the cost of the hotel room, as I was double charged.

Deceptive marketing. Booking a room in Kansas City. I wanted to stay within walking distance of Crowne Center Mall. The area selection on Priceline was for Crown Center; however, the hotel was over a mile from the mall. When I called Priceline they kept stating it was within the map area. While that is true, they should not list the area as Crowne Center, just stay area #2. Then I would have taken a closer look at the selected area. So while I had had some culpability, their site is deceptive and misleading and requires a review of the fine print! Priceline is a bad faith business!

I booked my flight out of National, since I live right next to it, and went there this morning to fly out, only to realize that Priceline had booked me out of Dulles. The airline would not let me rebook through them, and made me go back through Priceline. When I called them, their customer service said that their computer system was down, and they could not do anything for me, until it came back up. After about an hour, I was able to get through, and they finally told me they couldn't rebook or refund.

My experience with Priceline and Avis rent a car was horrible! I went online looking for the best rental deal for my trip from Chicago to Colorado for a ski trip and I found the best deal on Priceline.com. Everything was perfect until we got into the mountains in Colorado we started to experience a slight shimmy in the front of our vehicle and it slowly seemed to get worse as we got deeper into the mountains. By the time we reached our resort the car was shaking violently to the point where my passengers and I didn't want to take any chances on taking it anywhere else. We called and complained to Avis O’Hare where we purchased the vehicle. We spoke with Juan the manager and we were told a supervisor will get back to us by the end of day. By the next night we still haven't heard back from anyone so I called a national number to complain and they told me to call roadside assistance to have towed. Keep in mind my guests and I are on vacation so now this makes days number 2 we are out of a vehicle.

Yesterday, I booked 2 rooms in Nashville, TN for a couple of months from now through the infamous Priceline yesterday late afternoon and put in the dates. They took my bid. Unfortunately, I did not double check the dates once they accepted my bid to make sure they got it right. I was happy until I found out today that somehow their system changed the dates to arriving yesterday.

My husband and I were trying to book a hotel on Priceline.com. Upon entering our payment, our card was rejected and we were told that nothing had been charged and a reservation was not made, which we found odd because that account had plenty of money in it. We tried to make the reservation 3 times and all 3 times, it did not go through. We called the motel an hour later and were told a reservation was not made. Two days later, there was a charge on our acct for $99.01. we never received a confirmation email. Priceline refuses to refund our money. Upon arguing with a rep on the phone, I was told that there was no supervisor to speak to and all sales are final. But we were told 3 times on the site that a sale was not made. Their business practices are poor.

Priceline's calculations for a median retail price for a hotel listed on their "name your own price" webpage are deceptive, inaccurate and misleading. I used Priceline to book a hotel in Key West, Florida. Juggling a baby in my lap and a two year old on my knee, I went to the "name your own price" webpage. Hoping for one of those 60% off deals that is posted on the website, I proceeded to book my vacation. I chose where I wanted to stay "Key West" and the star level of my hotel, "resort". I was then ready to name my own price. To the right of the entry box is a yellow square that reads "median retail price for a resort hotel in the areas selected is $579". I based my price on the $579 and entered $275. That price was not accepted. I quickly tried to enter my next higher price of $300. That was accepted! But it was in Key Largo. Oops! Somehow when I made the second entry of $300, I also searched both Key West and Key Largo.

I was bidding for a Downtown Phoenix 4 star hotel. Before bidding, I made sure to check which nearby areas had 4 star hotels. After my initial bid was declined, Priceline encourages you to add another area and rebid. I rebid and added areas where I knew there were no 4 star hotels and continued to insist on a 4 star hotel. Therefore, I knew that Downtown Phoenix would be the only area I would receive a 4 star hotel as I increased my bid. To my surprise, I received a hotel in Phoenix North, where Priceline indicates the highest hotel ranking is 2.5 stars! I called Priceline only to be told they cannot give me a refund. Watch out! Don't trust the hotel star ratings on their hotel maps!

I had never used Priceline’s website before. I was checking on prices through the website the bidding part and did not realize I had actually booked a reservation. I immediately called both the hotel /airline; they said they could not cancel it on their end or they would but I had to call Priceline back. I called and spoke to a Gio and another customer service agent in which they are telling me they can not refund my money even though the transaction is still pending through my bank and the airline does not have my information yet on their end. This was not to be an actual booking and now I have to go through my bank to dispute the charges. I will never go on this site again.

I made a reservation in September 2011 for a Starwood Property located in Ft. Lauderdale, FL (beach location) for the December 2011 holiday season. I made the reservation through Starwood’s agent Priceline for December 19th through December 25th. The property was listed as a four star property on the website of Priceline.

I purchased an airline ticket for my husband to fly on April 21, from Fort Lauderdale to Kingston, Jamaica, to Barbados, and to Saint Vincent for his one week vacation. I went through Priceline, which used low fares. Priceline booked the flight. I called them to find out if there is anything else I needed to do. The person I spoke to told me that, I needed to contact the airline, to make sure that he is booked on the flight, and I did. The day he leaves for his trip, he gets to Jamaica on time, but because Priceline booked his connecting flight too close to his arriving flight, he missed his connecting flight. I called my husband about 2 hours after he was getting to his connecting flight from Jamaica, and he told me that he missed the connecting flight, because his flights were booked too close together.

January 12, 2012: Mr. Jeffrey H. Boyd, President/CEO, 800 Connecticut Avenue Norwalk, CT 06854.

They charged me for a reservation I did not want or win. I lost $283.

Priceline email ad sent on 1/18/2012 read "All fleets on sale! Winter cruise event, 2 for 1 fares, free air credit, and more.” So, I clicked the link and it led to cruises but no 2 for 1 or free air. I chatted and they suggested I call customer service. The person on the line took 20 minutes to find the "free air" which was a credit of $100 for select cruises and only for one person per state room.

I made a hotel reservation for 8 months from now, through Penn Station Hotels, which I learned is Priceline, and then found I needed to move the reservation by one day. They would not move, nor cancel the reservation.I had prepaid in the amount of $451.48! Do not use this website for any reason, as you are locked in. No changes can be made for any reason, even 8 months out.

I booked/bid for a hotel room for $80.00. They gave me Zona Hotel and Suites in Scottsdale. The bill was to total $87.82. I saw reviews about this on their website where people complained to them that there is an add-on for a resort fee on top of this. I e-mailed them about this and there’s no response. I called the hotel and learned it is a $15 fee. Priceline knew this yet continues to give this when you bid.

I wanted to book a hotel for 3 nights at the Universal Studios Park in Orlando and did some investigation into hotels in the area for rates. I saw hotels online and on Priceline's own page, such as, the Crowne Plaza Universal Orlando for $109 per night. Since this was our anniversary, I wanted a more luxurious hotel like the hotels in the area (Lowes Royal Pacific, $216; Hard Rock Hotel, $246; and Loews Portofino Bay, $269) that averaged $244 per night.

Priceline sold me travel insurance with travel interruption coverage. I experience an interruption due to weather on 1/6/2012. My flight from Charlotte to Pensacola was cancelled while I was on the flight in Charlotte. The insurance company said this was not a covered interruption. Other insurance companies would have covered the hotel expenses incurred due to weather delays as this was a reasonable expectation of trip interruption coverage.

What took place. Family emergency resulting in family flying from Alaska. I could not make my flight. Tried calling Priceline from 0100-1900 without any assistance.

To collect on Priceline's Guaranteed Lowest Price, I phoned Priceline's website. The representative said she could not find a lower price at the hotel I booked. I told her "That's because it's a small hotel (Authors, in Key West, FL), and each room is a different rate." I specified the room I booked, and told her she wouldn't find it available because I had just booked it on Priceline!

I purchased a round trip ticket to Cancun through Priceline. When I received my confirmation, it had someone else's name on it as the traveler. I was continuously told that it was my fault, and I must have typed in this other person's name. Customer service was degrading, nasty, and unwilling to help. I was told that I would receive a full refund, until transferred to the supervisor, who denied me that, and refused to help me in any way, again, stating that this is an error of my own. I have never been so poorly treated as a customer.

I went on Priceline.com to bid on a rental car. In order to utilize the process I was required to enter identification and a credit card. When my bid was refused and a higher one offered to me I did not accept it and I refused to make the reservation but Priceline took it upon themselves to make the reservation anyway and charged my credit card. I have called the car rental company to cancel the reservation and they say they cannot because it was made through Priceline. Although Priceline has fraudulently made this reservation we are not able to cancel it or reverse the credit card charge. When I called the number for Priceline the agent refused to help me and hung up on me.

We received bad customer service. Their website malfunctioned, and my husband and I were both looking at the screen, and called their customer service number, and was told that they couldn't do anything about it, and that we would be charged $25. They would refund our money, but would still be charged $25. We booked a 3.5 star hotel, and their website came back with a 3 star hotel. This is unacceptable, that we would have to pay $25 for their malfunctioning website. Not to mention that they had just revamped and changed their website that day!

Previously I was in job but I did leave my job because Agogue Consultancy Services took 66180 from me and gave me an offer letter as a software trainee. After completing training they will place me in MNC or provide a job in own company. I did complete my training but they did not provide me a job. I gave my money but they were not giving my money. They told me that I can do anything, but they will not refund my money. What should I do?

I booked my trip to Brazil around September 25th, 2011 to depart for Brazil February 16th, 2012. I had no problems when booking. I received confirmation email regarding my trip. I received a phone call around November 23rd, 2011, stating there was a change in my flight and to call them back. I did this and was told the change to my flight was that it was cancelled and the only thing they could offer me was a full refund. I was very upset since the trip I was planning had been in the works for three years. I was insisting that they find me another flight, rebook, reroute, anything else and I did not want to cancel my trip. I was on the phone for over 2 hours, mostly on hold, while they kept checking different options, they told me.

I bought tickets from Priceline. My wife and daughter were held up and unable to make the flight. The tickets were cancelled with no refund. Priceline did nothing to help us and basically took our money and ran. They are terrible thieves and I will never buy tickets through them again. The best thing is to go through Expedia or a local travel agent, because Priceline will eventually just ** you over.

The following was sent to BBB and AG of Connecticut.

We checked in. The hotel clerk said they had a problem with the hot water, but it would be fixed in an hour. That evening another pipe broke. The fire alarm went off twice and the upstairs hallway flooded. When we woke up there was no hot or cold water working. So we left. Hotel clerk offered no refunds and said to check with Priceline.

I requested a 2.5 star hotel through a Priceline bid. They automatically upgraded me to a 3.0 star. I specifically wanted a 2.5 so I could have the free breakfast. I called their customer complaint department and got nowhere. The fine print in their contract allows for them to upgrade without telling you. By upgrading me, I now have to pay for breakfast which will cause me to end up paying more than if I would have paid for the hotel I wanted directly.

I booked a cruise through Priceline, and was to earn a free hotel stay as part of that "special offer". When the email arrived, it was not actually a "free hotel stay", instead, it was a $70 voucher toward a stay. That however isn't the problem. Upon attempting to claim my bonus cash, it is impossible to do. I've spoken with customer service on three separate occasions, weeks apart, and still cannot retrieve, or claim my bonus cash. At this point, I can only assume that it's a scam. I will never use Priceline again. I'm considering canceling/not paying my credit card bill, canceling the cruise, and letting them fight it out with Priceline. At this point however if I cancel there will be charges applied for canceling late. I'm not sure what they are.

After researching for multiple hotels in the Nashville airport area on 12/31, Priceline.com advertises a non-negotiated quote for $xx.xx amount. After the reservation was completed, I called the Hotel to confirm my stay. Their manager advised me that no reservations have been made in the last 4 days. I called into Priceline.com to put purchase into dispute (Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund).

DIDO on complaint posted on 12/20/11. Wish we have read this prior to.

I tried to book a flight that was suited to my airline times. I gave them my credit card then was approved. After that, they booked me on a different airline at different times. I tried to get back the original flight that I thought I agreed upon. I checked on recent transactions. They showed my flight history from last year and 2 possible bookings for my flight for Nov. 8, 2011 not yet billed to credit card. So I figured that no damage was done, but little did I know my credit card was charged to the flight I did not want. They never emailed me of any confirmation of flight or informing me whether it was in my history of transaction.

My mom booked a flight and rental car through Priceline in October. The flight was heading to Kona, HI. on December 20th and returning to Honolulu, HI. on December 27th. My mom received her itinerary and printed it out and sent it to me. We show up on December 27th for our 6:10pm flight at 4:00pm, and are informed by the airline that our flight left at 2:50 pm and that there were no other flights that evening. They said that since we booked through priceline.com, we needed to deal with them about it. We called Priceline and kept getting put on hold and kept getting disconnected for five times. Every time we called back, we had to re-hash the details of why we were calling.

They over charged my card and they said that I agreed to pay. It’s not the first time that I’m using Priceline and I have always been. When I’m purchasing hotel rooms, the price that I agree to pay is the price that I’m paying. In November 30, my parents stayed in the Circus Circus Hotel until the December 5, not using any of the Pay-Per-View in the TV or nothing from the mini bar and they still charged $37 extra for resort fee. When I’ve called Priceline, they agreed by saying, “Yes, you agree to pay any additional incidentals." And I said, “Yes but a resort fee doesn’t come in my humble eyes as incidentals.”

I had never utilized Priceline previously. I reserved a rental car for one week trip to Ohio last September. About an hour later, I was informed that we needed to revise our travel plans and would not be able to make the trip on the scheduled date. I immediately sent two email requests to Priceline regarding our change of plans and to cancel the car rental reservation. I received two email responses stating that the company policy does not grant refunds or credit for future rentals even though the rental car request was made two hours after making the reservation.

I have used Priceline.com many times. In this particular instance, I chose a hotel that was described to be in an area that it wasn't in. In fact, it was several miles from the stated location. After contacting Priceline, they would not allow me to cancel or substitute another hotel in the area that was described on their site. Basically, they misrepresented the location of the hotel on their website. I contacted their customer service department and I was told I could not change my reservation because it was restricted. In addition, I was told I couldn't appeal to anyone else other than writing a letter to their company headquarters.

I booked a ticket and purchased insurance against cancellation. Upon cancellation they refused to pay me the money. Then, when I tried to book another ticket 2 months later, I had to haggle with them for 1 hour on the phone, to a very, very, rude representative, who said that the tickets were "used tickets". I had cancelled 2 days ahead, and there was no proof (which the rep also admitted), that I had traveled (in terms of a check in or any such thing), but they said that I cannot book yet.

I booked two rooms using “bid your price.” At first, the bidding price was unacceptable for 4 stars. They only allowed one bid. Then the site forced to lower the star rating and slowly increased the price. After doing that, they accepted my rate of $52 and ended up giving a room in a 2-star which is their 3-star! They just gave me a queen-size bed and any upgrade I had to pay with the hotel. When I called the hotel directly for two double beds and non-smoking, they charged a $35 upgrade fee for which is on top of my bid price! When I called Priceline, they say it is all in the contract and no refunds, exchange upgrade or cancellation. They take customer feedback and do nothing. The same hotel was reviewed and rated badly not only in Priceline’s site but many other sites like Expedia or Hotwire.

I was fooled by bold printed "fees chopped". We keep fees lower than Expedia, then we missed the small print that says a taxes and a service charge of $50 was excluded from the price. This represented 68% of the booking. By the way, I have booked many times with Expedia and Orbitz and have never paid a fee. I will seek out ways of preventing Priceline from pushing any add or info to me.

On 12/5/11, I went to the Priceline website to book a room in Manhattan for one night, Saturday 12/10/11. I filled out the form on the website and Priceline booked me a room in Long Island City called A.C.E hotel. Approximately 30 seconds later, I called the hotel to cancel and they told me I had to call Priceline to cancel. So approximately one minute later, I called Priceline to tell them their website booked me a room in Long Island City and I wanted a room in Manhattan. They told me they were sorry, but there was nothing they can do about it. I did not make a mistake, there website did. As far as I can see it, they can book you a room anywhere and just charge your credit card. Priceline has a nice scam going on.

We attempted to book a hotel in the city of Fredericton. the hotel issued to us was across a closed bridge along with a 40-minute drive. When we spoke with customer relations, there was no transaction with them at all. I will never use the site again.

Priceline can't be trusted. I booked 3 reservations on the same day for Thanksgiving. Priceline gave me 3 reservation numbers at the time the reservations were made, 3 months before the holiday. They only "accepted" two of the 3 reservations and did not communicate this to me. They would not correct the situation the week before the travel date when this was discovered. I had to spend $250 more to get my son home because of Priceline's practice of publishing a rate, accepting a reservation, but not "confirming" the reservation. They shouldn't be allowed to publish rates and not honoring them or confirming the reservations when they are made.

Priceline's website kept freezing up when I was making $600 fare bids for an Ireland trip. When the system unfroze, an email was received from Priceline saying I agreed to purchase a $1102 full fare ticket. I called and emailed Priceline and was told tough—no refunds. I contacted American Express and they said dispute it.

I booked a hotel reservation on Priceline and as this is a credit card I hardly ever use, I was suspect when 2 days later I was called by my bank with suspicious activity on my account. I know that it had to be someone from Priceline who might be stealing credit card information as I have not used this card since September. It has now been canceled and a police report filed. When I called Priceline, they acted as though they didn't care, had no security department to speak to, wouldn't give their name and wouldn't let me speak to a manager. All I was trying to do was protect the public, as many people may not be able to pinpoint where their card number was stolen from, but Priceline doesn't seem to care.

We booked a hotel room near the Brussels airport for an early morning flight. Brussels has a highway that avoids going through the city to avoid traffic. Priceline gave us the address of the hotel. We entered the address in the GPS. After 2 hours of a horrifying trip through the center of Brussels at the top of rush hour, we arrived at the address given. It was a home! Priceline gave the wrong city! The hotel was in Egem not Brussels. We had to made a long distance phone call to the hotel just to find out where they were. They said it has happened many times with Priceline! Why don't they correct the address.

I want to change my ticket, because of unforeseen events. I purchased 2 tickets for my travel from DFW to DEL, via British Airways using Priceline. I am willing to pay $275 per ticket to change the dates of travel. I could see the fares are available at the price that I purchased my original ticket for the new travel dates. I see the fares at Priceline, British Airways, and all the possible travel sites. But still, the Priceline customer care/ supervisors are quoting me fares that are 3 times the value that I see on the website. British Airways does not hear me, because per them, I purchased this ticket with Priceline, and therefore they cant help me. This happened This happened continuously for 3 days, because of which, I have to cancel my travel. Also, I am not sure what to do with $2,800, since they are not refunding me the money, and also not willing to give a voucher that I can use in the future.

I missed a return flight from Fresno to Hartford because of a family emergency. When I rescheduled, I was charged $180 rescheduling fee on top of a full airfare. In other words, I didn't need to pay the rescheduling fee ($150 to airlines and $30 to PL) at all. PL could have and should have told me that. I would have been delighted with their service. I will never use Priceline again.

I searched for a pet-friendly hotel and was booked to a non-friendly hotel. They were rude and would not cancel or move me. They were very deceptive.

I planned to book a hotel with Priceline which has a four-star rating with all amenities and night life. I received a hotel Westin Casuarina which Priceline calls as a 4-star rating. But this hotel is given as 2.5-star rating in many websites and the reviews are bad. This is definitely not a 4-star hotel. Priceline just rated a 2-star hotel as a 4-star and selling it.

We received a late night call from the "Priceline Confirmation Dept" asking for our name and they had the last 4 of our credit card. This call came from area code 203 (Connecticut). I Googled this number but nothing came up for Priceline, so I phoned their so called customer service department. I was told that maybe the call came from their fraud department, but they didn't have the phone number! I have no way to know if this call was for real or not. Unbelievable. If this is how they deal with problems... pay a little more to not use Priceline.

I used to use Priceline when I traveled, but never again. I attempted to book a room with a hotel, 3 separate times, only to have the site tell me it was a no go. I figure,d maybe I input something wrong. My fiance told me to use Kayak, which went through without a hitch. I checked my account the following day to find out that Priceline is tying up funds, 3 different times! Of course you cannot contact a live person, so I contacted my bank to see the best alternative.

I booked a ticket from Priceline for an international trip with multiple destinations. In the last minute, Priceline called me and asked me to either change my schedule for two days or cancel my ticket since the carriers will not operate at one day. I talked with Billy, a supervisor at Priceline and he was very rude to me and cut off the phone. I told him that I have difficulties changing my schedule and he did not do anything to help me. I had booked many flights, hotels and cars from Priceline and I do not understand why Priceline is so rude to customers. It looks like Priceline does not care about its customers.

No more Priceline! They have terrible service. The company is a joke.

My company made a reservation in Stamford for a secure hotel in Stamford through Priceline. This is for one of our candidates. There was no indication on Priceline that this hotel is in the middle of the highest crime area in Stamford. Upon review and after reading about the crimes today in the local paper in and around this hotel, we asked that Priceline cancel the reservation due to criminal activity. They have refused (Ceasar) and we are not booking any more travel through Priceline.

Priceline rejected an initial bid for a 'name your own price' room, and suggested that we might try broadening the search. Only a list of areas was presented without a map. We selected an area that is very close. The booking went through, but was for an area 1/2 an hour away. Priceline's customer support wouldn't budge, even though we called within minutes to explain their mistake. Priceline created an invalid contract, as it didn't provide proper consideration. Any reasonable person would have expected that this request would have been fulfilled in the indicated area, not 1/2 an hour away.

Priceline is a rip-off. I specified the type of room and how many people would be in it when I booked it: two adult and two children. They booked a room for two adults. When I called customer services they informed me I can not change the reservation. It cost me $60 more than they quoted. Customer service was a joke when I called them.

The "confirm your bid" page on their web page did not reflect our total bid. We intended to bid via the amount we listed at 50% the going rate. We entered the total amount for our two tickets. They confirmed an amount of twice that, accepting our bid as the amount for one ticket. We called to explain the discrepancy. There was no statement on the final bid page of our total.

I accidentally booked a hotel room through name your price. I do admit my mistake and when I realized this, I immediately called your customer service department and spoke with both a representative and their superior.

I tried to cancel my reservation within hours of the reservation, and told of the no-cancellation policy, and they said, it was the hotel's policy. I Googled hotel name, and called, and they have a 48-hour cancel policy. I Called Priceline back, and didn't get anywhere. I ended up calling my American Express Business Credit card, and filed a dispute, and AE was able to give back the credit. Never use Priceline. It is cheaper by calling hotel directly.

This is horrible. Priceline's website directs you to phone your hotel to discuss your particular needs, such as available parking for a flight after the reservation is made. When I phoned the hotel, I was told that they sell these as bundles, not available separately in some cases, and Priceline should be phoned to have this feature added. I expected to have to pay an increase but Priceline would not change the reservation nor cancel and rebook as the hotel suggested. This particular hotel was "fed up" with Priceline not portraying the packages correctly and having customers call after a reservation.

I have been booking rooms for several years using Priceline.com. Recently, I have been unable to make necessary request on their website. Also, it is completely impossible to make a phone call to customer service without getting hung up on. I may be at the point where I will be modifying my use of PL.com

Horrible Horrible! Apparently they have no managers to help customers. The managers are too busy to deal with customers. Being transferred from customer care to higher up, there was no difference in the response. Now I understand why they do no refunds, because they have to pay for a department that has no resolution and it should be abolished.

I reserved a hotel room through Priceline at Historic Powhatan Resort for November 9-13, which I had to cancel due to family complications. I notified the resort which in turn referred me to Priceline to cancel. They indicated to me that I was going to be charged the full amount due to a no-cancellation policy. People should be made aware before using Priceline of this policy so they are not ripped off if they have to change their plans for any reason.

They advertise save 60% off if you name your own price. We did and received $15 off a normally $59 dollar room, hardly a 60% saving and then we're placed in a motel that's far from being in a safe area and they have no security. The room is what I would expect from the $29.95 motels in towns where there aren't any other options. Run down and unsafe. 5 nights of no sleep watching our Harley out the window coming our way since there are no refunds.

Priceline booked me into Days Inn in Alexandria, Virginia. After the reservation, my secretary reviewed the hotel and found a huge amount of complaints including leaky pipes, smelly rooms, bedbugs in rooms, etc. My company advocates our employees book through Priceline, never again! When we read the reviews, we called the Days Inn hotel and they confirmed they have bedbugs in the hotel rooms. When discovered, they rope off the rooms and bring the exterminator. I expected better of Priceline but they would not cancel the room even though it is a health and safety issue. I talked to Dee of Priceline Employee Number **. No more Priceline ever!

This company is the biggest joke known to man. They make your life as hard as they possibly can to the point that it's literally cruel. They will test your patience so much that you'll eventually feel you've lost your sanity. They took over seven hours of my life that I'll never get back.

I booked my vacation package to Mexico Barcelo Maya Palace resort with Priceline. With my package, I also purchased the travel insurance which I was reassured at the time of purchase I can cancel in case of hurricane.

Yesterday, 10/25/2011, I was shopping for a rental car and thought I would check Priceline. I was looking for prices to negotiate and selected a company, Alamo. I was booked for the full price without any choice of negotiation. Trying to contact these folks is almost impossible. I did have an option to cancel the transaction, which I did. But later I received the same email confirming the reservation again. I finally talked with someone (foreign) who supposedly handled the complaint. She said my credit card may have been hit but I would get credit back within 10 days. Never will I even go near Priceline site again. Sadly, I understand that Priceline owns most of the competition such as Expedia, Hotwire, and some of the others. They can play games with you on prices with their computers. My advice is “buyer beware”.