Priceline Reviews

I took time out of my day just to create an account so that everyone can know how horrible and unprofessional their assistance is. I've never been spoken to so rudely. I even talked to their highest manager who was incredibly rude, wouldn't help me WHATSOEVER as well as all the employees I talked to. They charge you crazy ** fees without even telling you until your card info is already in. I've never been so furious and I work for the industry so I know how it is. I hope this website gets shut down due to their poor professionalism. As you can see there are only bad reviews on this website. DON'T USE IT. I'M WARNING YOU!!!!!

I bought tickets for family and called in to change it within two hours of purchase. Priceline refused to change the tickets and told me that the kind of ticket I bought are not changeable. It is very frustrating and I was not aware that I am purchasing a ticket that I cannot change to cancel. I hope they can change my ticket and put clear message on website when purchasing ticket which are not changeable.

I clicked on express deals. The hotel rate came up as $62.00. I clicked on that rate. When I clicked "book it" the rate changed to $85.85. I called Priceline in a panic. They refused to do anything to change or cancel this reservation. I believe that this happened because they offered me a 10% discount at checkout if I installed their mobile app. I tried to install it on my phone and it brought me to their website, so I made the reservation expecting to insert the code for the 10% at checkout. Not only was there no opportunity to take the discount at checkout, the reservation was processed at a higher rate than any listed for that hotel's express deals!

On a recent business trip to Europe I used Priceline to book a car in Germany with Sixt, prepay for a hotel in London and prepay for a rental car in London. German car and London hotel no problems, but the car rental in London was booked and paid for on my phone the day before arrival in London from Germany. With no means of printing the voucher etc. I just noted directions to the rental office. Rentalscars.com, part of Priceline, feature in the top selections of rentals at most locations, in preference to the recognized rental companies. They offer a cheaper price and discount with prepay, when you arrive at the rental desk you are asked for a deposit against your credit card of 1250 pounds (>$2000) that is charged and only refunded if the car is returned with absolutely no damage. If it does they have the right to take all this deposit.

I have been using Priceline for several years now, on average twice a month. At step two of the name your own price it says, "The minimum Guaranteed Amenities are shown for select star levels in your chosen area(s)". I needed a pet friendly hotel so I chose a 3 star where the guaranteed amenities showed pets were allowed. LOOK OUT HERE, THE BAIT AND SWITCH OCCURS. I was booked at the Hilton Garden Inn and I immediately knew this was not a pet friendly property. I chatted online with a representative, I even cut and pasted the website where it showed the guaranteed amenities and time after time was told, "we do not ever guarantee amenities." Fought with several reps for over an hour and we came to the conclusion it was better for me to no longer be a customer.

Bid $71 and Paid $90 for a room (taxes). They picked the hotel. The hotel only has valet parking $35.00. They are not telling people about the hidden costs. This raises the price of the room to $125. NOT WHAT I BUDGETED FOR!

Refunded a hotel room to my account then turned around the same day and took it back out of my account. I offered to mail them a copy of my account showing that they took the money. Have gotten nothing but the runaround, put on hold forever, date change everyday as to when it will be back in my account. Even was told on this MAJOR CONSUMER COMPANY that the computer with the financial information was down and it would take 3hrs to get it back up. Called back and was told to call back the next day!!!

On July 10, 2014, my baby brother Daniel passed away. He lived in Guanajuato, Mexico. On that same day, I attempted to purchase a round trip ticket to Guanajuato-Leon Mexico to attend his memorial. I was on Priceline.com and bid $650.00 for a round trip ticket. It was declined. I then bid $750.00 for a round trip ticket. It was accepted, however it turned out to be a one way ticket. I contacted Priceline, told them my situation. They told me (I believe the person I spoke to was Robie, female, though not sure of the spelling), she told me Priceline's policy was no refunds. I explained about my brother's death, and told her I needed a round trip ticket. I could not use a one way ticket. After conversing with someone else with Priceline (she did not tell me who) she assured me if I provided them with a copy of my brother's death certificate within a month, I would receive a refund. I asked her to send me an email stating they would refund me if I provided them with the copy of the death certificate, she told me she could not, and it wouldn't be necessary.

Absolutely horrible at Priceline. Booked a round trip flight for 3 people 2 months ago. Chose the seats, were assigned the seats and we were given email confirmation that those were our seats. Just checked with the airline and we're told that we are now assigned less expensive seats. Called Priceline and we're told that the seats, on our confirmation email, are our seats. 100% guaranteed. Called back the airline and we're told that Priceline can not guarantee an assigned seat. Called back Priceline and now being told that they can not. Obviously they can't get it together. The extra they charged us, for the assigned seat, is now part of their fee. They love to use a lot of rhetoric to slip out from under their discrepancies.

Please beware!! I called Priceline and put in the search that I wanted a 4-star hotel! It accepted my offer immediately! My offer was 200.00 but was alarmed it was so quickly accepted being a 4-star hotel! I quickly called the hotel and they said "we are a 3-star hotel". So I called Priceline assuming it was a glitch! They said no it was not a glitch, this is our own personal star rating! This is how they scam you! Do not use this site because you won't get what you ask for!!!!! The hotel we are staying in is Warwick Chicago! Compare for yourself.

Although Priceline states in large print all the things they cover and why you should buy the insurance for peace of mind, when you call with any issue they tell you the small print states it is not covered. The insurance is worse than useless which matches their customer service who do endless transfers to other queued complaint phone lines all equally unable to help which tells a story in itself. Misleading lying scammers and crooks are words that come to mind.

I have got charged twice for rental car reservation even though my trip was cancelled. I tried to cancel the reservation and it is non refundable. First reservation the page itself not loaded, so tried to reserve again and they charged for both. Customer service is pathetic. Really disappointed with the way.

I booked a room for my husband and I in another state through Priceline. It was the best price I could find but extremely overpriced for the below average hotel chain, but there was no other rooms available in the desired location. We had a horrible experience there, but what really topped it off was when we checked out, they gave me a receipt with a paid amt for $120.00 but I had to pay $142.00!! When I called PRICELINE both a rep and specialist preceded to tell me the hotel made a mistake by giving me that receipt - that amount is the negotiated price with Priceline! I paid $22.00 more! What happened to lowest price guaranteed? They will not give adjustments or provide any type of compensation! They just keep repeating the same thing over and over!

I booked a one night stay in ATL en route to Orlando on vacation and I accidentally selected Nov for the month and not Dec, simple mistake. I contacted Priceline and they told me no refunds and no changes to the date. I asked to speak to the supervisor and we were told that we have to write a letter and mail it in! The supervisor doesn't have email or a phone. This was my first and last time using Priceline. If we had made this mistake with Orbitz they would have happy assisted us. Priceline also gets you additional charges. Please don't use this company! They are dishonest and crooks!

Priceline, despite appeals I made, refused to give me any form of credits (I wouldn't mind paying extra) for the $970 flight they charge in my credit card for a flight bidding that went through unknowingly (I was not aware it went through, and I never made any confirmation, so it became a no show flight). The chat I had was miserably unproductive. Instead after I tried the email as another suggested option, I received a response call from another rep who is obviously just echoing the same sham sympathy.

La Quinta Inn." In the area I was booking, I know there is a Holiday Inn, La Quinta Inn and a Comfort Inn that are all comparable (indoor pools).

I was booking a Hawaiian Vacation Package through PRICELINE... I misread the total price to be $1362.59 when in fact the total price was $13629.59... I immediately realized my mistake and attempted to cancel the entire package... The response from PRICELINE was "Too bad for you, no way to cancel"...

Please, please, please don't fall for this scam. I have used Priceline's name-your-own-price feature for hotels and rental cars and have been ripped off every time. The worst was the rental cars. First there were lots of extra charges that brought the price above what I could have gotten, then there were claims of damage that arrived six months after the rental, and finally, when I contacted Priceline in desperation for help with the damage claim, they promised to look into it and did nothing. As for hotels, I "won" a bid for a 4-star hotel in Lake Buena Vista, FL, and it turned out to be way outside of LBV, was only a 3-star hotel and their normal price was a couple of dollars less than what I paid. I will never use Priceline again. Just Google complaints about their practices and customer service.

I called to cancel a hotel reservation 10 minutes before the deadline. The gentleman on the phone investigated the policy and said he could cancel my reservation with no fee but then got back on the phone to say that while he was researching the deadline had passed and I would now be charged the full cost of the room to cancel. I elevated and he said I would get an email reply. I did not receive an email reply so I called and elevated to a manager. They said they could not provide me a response for 3 business days when the reservation was for the next day. I will not get a response for something that is a simple transaction. I will not use Priceline again.

After speaking with customer service for a long while they weren't able to provide me with the booking class of my ticket, so I will not be able to claim my miles... Never again I'll book with them, even if it's the best price. I prefer to have a team of proper professionals supporting me and giving me peace of mind.

It was late one night and I needed to get my boss his Airfare and Hotel for an upcoming business meeting. There were 2 Hotels with similar names in the city of his appointed meeting. I accidentally booked the hotel farthest from his meeting and realized the error in a matter of minutes. The hotel reservation was for over 2 weeks away. There was no reason for Priceline to not refund my credit card - AMEX. When I called them, again, within minutes of the online booking, they informed me that I was not entitled to a refund because they had reserved the room. I argued that the appointed reservation was for 2 weeks away - 'nevertheless', she said. Hmmmm, really?! In 2 weeks you can't resell that room? Really?!!! I would understand if it was within 24 or 48 hours, but 2 weeks?! I have been booking business trips for my company for over 10 years. Never have I ever encountered such a non-friendly, aggressive company.

Priceline quoted me a price for a car rental. The actual cost was nearly twice as much. I reported it to their help line and they took 12 days to investigate. They responded with an offer to credit me 27 cents. I paid well over what I was quoted and expected to pay. Not sure it if is Priceline or Payless Car Rental but since I made the reservation through Priceline and they quoted me the price, I believe the onus is on them to make it right. You cannot believe any price quote they give you. You can end up paying MUCH MORE. Clearly bait and switch - boarding on price gouging.

I accidentally made a reservation. Within 5 minutes after realizing what I had done, I called and tried to cancel. The 2 people with very heavy accents kept reading off of cue cards and said "sorry, nothing we can do." Very poor business practice... I will never use them again!

Went to Priceline to use the name your own price feature. Put in 20.00 a night for 11 nights. Went to submit and website stated that there was an error. Could not find error, hit back button and then when I went back to the page it submitted the request at 90.00 per night and not 20.00.

We stayed at Days Inn in Elizabeth Newark. Checked on Priceline for a hotel near the airport. It is the worst dump we ever saw. Smelly, dirty and has black mold all over shower tile and floor. We complained to Priceline and they said they would refund the 2 nights (we only stayed one night since we arrived late). But so far we only had 1 night refunded. This hotel is a health hazard and should not be recommended by this company.

I booked a hotel with Priceline and asked for one close to a small town. It gave me a hotel an hour and a half away in a shady neighborhood. This was nowhere near where I requested. I called to get this amended and the rep was near impossible to understand and not at all concerned about their mistake. She said I could (at least I think since it was hard to understand her words) cancel and receive half of my money back if I rebooked another hotel for the same night. I would also have to rebook the same way instead of over the phone. I was concerned Priceline would do the same thing and I would be out more money. She stated this was the only option other than just taking the original hotel. I refused to do this and ended up booking a hotel (in the area requested) through a different service. The worst part of this is that this is not the first time Priceline has booked a hotel for an area other than the one I requested. I will not use this service again and I am recommending that my friends and family do not either.

I booked my hotel online with Priceline. It advertised and showed both a pool and hot tub. When I arrived the pool was taped off with caution tape and hot tub boarded over with plywood. I contacted Priceline to change my hotel and was denied with customer relations and a customer relations manager. Amenities that are shown and agreed upon are not guaranteed. I am very unhappy with both Priceline and Best Western. The desk clerk and night time manager was extremely rude.

First time I ever used priceline.com and they lied about the room I wanted just to get my business. 3 months later I get my full refund of $356. Horrible customer service! Save yourself the trouble and do business elsewhere. They are thieves!

Made a bid on Priceline for my son, it was denied. They ask you for all your information before they consider your bid credit card info etc. In the past I would immediately get my itinerary when everything is in order and approved in this case bid was denied. I was offered another bid which I did not except. My son was charged for the bid that was not even the correct date I requested. We were given the run around from several people in the end he was given a cancellation fee for a bid that was denied - no time confirmation - Nothing! Seriously consider before you use the biding on Priceline.com. Once they have your info you're at their mercy.

I paid Priceline $68 for insurance which said will cover refunds. I tried to commit suicide and could not travel but insurance company denied refund because they said they do not cover mental illness. They never informed about that when they offered to buy insurance. Also, I think rejecting mental illness and not other kind of illness is discrimination. I will get a lawyer.

I was driving back from Philly, and needed to book some dog friendly hotels. In the search field I entered "Holiday, Ohio"; and several hotels showed up. Since I used the 'Name Your Own Option', it did not show exactly what hotel was listed, but I booked a 3.5 star hotel for $114.00. When I selected the option listed under "Hotels near Holiday, Ohio", a screen popped up that said "Congrats! You've booked your hotel in Adrian, Michigan!"???? WHAT? I was NOT going to Adrian, Michigan! When I tried to call Priceline, it was impossible to get a live voice, just a prompt saying I had reserved a room in Adrian, Michigan! Thanks Priceline!

Bordering on Fraud - They have very deceptive business practices. I tried to book a hotel and found out it was not represented equally on the Priceline site as it was in 3rd party ratings - they obviously edit their ratings. They refused to cancel blaming the hotel - when I spoke to the hotel they said they could cancel - if Priceline authorized it. They lost the lifetime value of my business over 60 bucks.

I booked a flight and car through Priceline - my first and last experience with them. They say the "fine print" in the page of terms and conditions I "read" in booking the car said the reservation could not be cancelled for any reason - even days in advance. No rental car company I know of has such a policy - at least unless they have spelled it out in LARGE CAPS - multiple times for you. The Philippines call center refused to make any accommodation, said there was no higher supervisor to whom I could address my concerns, and that the Executive Services Office in Norwalk, Connecticut HAS NO Telephone and would accept only letters!!!

I decided to bid on a round trip flight on Priceline after their statistics advised me that 100% of the flights people bid on from the Washington-Baltimore area to Detroit are direct. I figured I couldn't lose. I bid $230 and ended up with a connecting flight (BOTH WAYS!) out of Baltimore, which isn't exactly around the block from the 2 DC airports I had preferred. A flight that usually takes about an hour ended up taking me about 8 hours including travel time to and from the airport and a delay I had to deal with. I've only completed part 1 of my trip. It was beyond awful. I also had been sitting next to a totally psychotic person on the second part of my connecting flight last night. I know this isn't specific Priceline's fault but I feel like sharing how horrendous my experience has been thus far. The flight got delayed after we had boarded and the drunk, drugged up lady next to me would not stop complaining.

I made reservations for a hotel with gym/spa 3 stars. When I got to the hotel it had neither one. They said they meant the ROOMS are available with a hot tub in the room, BAIT and SWITCH. They would not allow me to cancel and offered 5% discount.

I book a hotel in Arlington through Priceline for Sept. 19. It advertised free in room internet and free parking. When we arrived the hotel said the free internet was in the lobby only, and the charge for in room internet was $12.95 per 24 hrs. Parking would be $26.00 per night. The gentleman at the desk was not aware of the freebies with Priceline. I call Priceline to inquire about the problem. I was give the option of a 20% credit (approx $19), or I could fax a copy of a detail statement with the charges for the parking and internet for reimbursement. I do not have a landline, or a fax. I requested the 20% credit. Still waiting on the credit. I don't understand why they could not call the hotel to get the confirmation of the charges and resolve with them. This was a error with Priceline. The customer should not be expected to jump through hoops to get a credit. They told me it would take up to 10days to process, but when I booked the hotel, the charge was immediately put on my credit card. I don't think I will use Priceline again. It will be interesting to see if I get the credit they say they will give.

Started with Kayak who transferred to Priceline. Priceline charged different rate than the advertised rate. Company consumer complaint stated there was nothing they could do because they had record I agreed to price. Also, they said they couldn't guarantee room rate because room rates are constantly changing. My advice to you is STAY AWAY FROM PRICELINE, IT IS A FRAUD!

I booked a room and it was for the wrong night. It booked tonight 9/22 and I needed 9/24. Due to my daughter having surgery at 6:30 am on the 25th, 2 hrs away. I called to change dates and refused to. They said I have to pay a $60 cancellation fee plus rebook the room. I asked for them to put my daughter's information on the room so I could send it to insurance. (They would pay for one night) and they refused to do this as well. So in return I pay for one night. I also have to wake my 3 children 5, 3, and 3 months up at 3:30 am and drive 2 hrs.

It is outrageous that PRICELINE overcharges customers. I made a reservation to rent a car through PRICELINE on September 18 at approximately 5:30 until Sundays at around 9:30. Then a day or so after I called PRICELINE to let them know if I needed to adjust the time to pick up the car, on Sept. 18 at a later time (8:00 pm) I was advised no need to do it, that I will be charge from the moment I pick up the car to the moment I return the car. I have check with AVIS as well they reiterated that their policy is to charge from the moment the car is picked up till the time the car is returned. PRICELINE is charging me for 4 day rental instead of 3 day rental and they refuse to adjust this charge or allow me to speak to a Supervisor. WHAT A SHAME PRICELINE, I will make sure I advise all my friend s not to use PRICELINE ever.

I booked a hotel room through priceline and decided to cancel couple hours later due to plan changes, priceline refused to work with me. I called my credit card company and filed a dispute. Priceline told my credit card company that the room is non-refundable so my dispute was denied.

We booked a hotel with them. Thinking we got a good price paid for the hotel in full. It's two weeks before the trip and the hotel is now much cheaper per night. I called to see if they could make the adjustment. They post 'best price guaranteed'.... Well, they wouldn't make the adjustment. There are other sites out there that do it automatically. I guess lesson learned for me not to book a hotel and pay in full next time. The customer service reps would not get a manager on the line... They said they don't take calls. I've never heard of anything like that? I've been in management for years and when a customer is upset, even if I didn't do a refund, you still talk to them! I would be very careful when booking anything with this company.

When you are given the option to name your price, please be warned that there are often other hidden fees that you will not know about until you checkout. If you read through all of the fine print it does include this, but be warned that some fees are as much as an additional $25. Take that into account when you are thinking that you are paying a certain amount, but you are really charged more. Priceline will not help you out and just says sorry for your concern and there is nothing they can do.

Priceline guarantee states if you call them in 48 hrs of booking with a lower price they will refund 110% of the price difference. This is an outrageous lie! They have excuse after excuse of why you can't get the refund on the lower price. First, they said it was a group price, which it was not. Only two people traveled. Then, I was put on hold so she could hang up on me. I called back and the next girl said I didn't qualify for the refund since she had to sign in to the website (where I was quoted the lower price) - it was not a price open to the public! So beware of their false advertising of the guarantee.

I had a reservation for a hotel in Lakeland FL. I cannot keep it. Over 100 hours before I should check in, I called the hotel. They told me I would have to talk to Priceline. I talked to Priceline and was told I could not get a refund. I copied the information shown when I made the reservation. On page 3 of 3 it states "If you do not check in on the first day of your registration or if you do not alert the hotel in advance, the remaining portion of your reservation will be cancelled and you will not be entitled to a refund". Is that not double talk? What is the remaining part of my reservation? I have not used any. Is 100 hours not enough time to notify the hotel? Had Priceline said I must pay a small fee for their work, I could understand. But to just say flat out 'NO REFUND' is theft. I cannot remember all the talk about a refund when I first read Priceline's deceitful advertising. But I felt I could easily get my refund. Priceline does not deal fairly!

We had reserved a room in Monterey, CA, through Priceline when we realized that they had said nothing about pets. Maybe our mistake. We called the hotel and they said that we had 2 hours left before the 24 hour cancellation period. We called Priceline and were told that it was too late to cancel and that they would not refund any money. Passed on to the supervisor who basically said the same thing. We have used Priceline before but believe me we or anyone we can tell will know how they operate.

I am in the military and I advised the customer service rep that my orders had changed suddenly. Priceline demanded to talk to my commander before they would refund my ticket. I advised her that my commander was extremely busy and had more important things on his plate than my refund and I didn't want to annoy my boss with this issue. I asked if there was any other way to get this resolved and they said no. They acknowledged that I have spent several thousand dollars on booking travel with them and didn't care whether I came back to them or not.

I purchased a reservation for a rental car through Priceline.com. On the day I was to fly to my destination and pick up my car, a storm hit the area and washed out the only roads to the airport. The roads were closed and the shuttle service was shut down as well. I had to cancel my plane flight, shuttle service, and tried to cancel my rental car. The airline and shuttle service issued a voucher for use within the year, Priceline.com would not and still charged me the full rate. I contact their customer service department and was told by three separate agents that their policy on this reservation was non-transferable, non-refundable, no exceptions even for a natural disaster or issue out of my control.

On July 6, 2014 I went online to Priceline. On that day I put on name your own price to submit a 4 star hotel. I put I wanted to pay 197.00 for 3 nights Total. Then I get a receipt for 591.00 + 103.86 (694.86), they charged me 197.00 a day - not what I put down. I only wanted to pay 197.00 Total, the system skipped a whole screen and just charged me before I could even ok the transaction. I never pressed ok. I called and complaint, and they refused to help. This was fraud!!!!! How can they get away with this. There is 1600 plus complaints, does that tell you something. This company is ripping people off!!!!! And my Bank (Bank of America) was suppose to get my funds back, and they failed to do that. How can a consumer be protected from these fraudulent companies!!!!!!

My wife and I booked a room through Priceline. When we checked into the hotel the front desk host told us we had been over charged for the rate, so they called Priceline to let them know of the overage. Priceline told them they would refund the difference to us. Well when we called Priceline, they try to say they never talked to no one from the hotel. Priceline is a rip off. I will never book anything with them again.

Priceline has a problem with canceling or changing reservations. They shamelessly took my $407.53 and I could not do anything about it. When booking on the website they do not have a confirmation page for you to review and then decide if you want to make the final purchase. Very poor business practice. Be very careful doing business with these thieves.

I booked a room at Americas Best Value Inns in Newbury Park, CA with Priceline (Bookit.com). The room was not as described, had safety hazards, and was generally dirty and substandard at any price. Bookit.com customer service, after contacting the hotel with my complaint, said that the hotel was in the process of remodeling this room. I'll say it needed remodeling: The bathtub was removed and a makeshift tile shower was constructed in the space out of floor tile with rough edges that one could cut their feet on if they weren't very careful. The sink was unbelievable with no mirror in the room to shave by except for a mirror above the chest of drawers.

I made a reservation on Friday around 2pm for Sunday and called on Friday at 7pm to cancel the reservation 2 days before check in and they still charged me a 1 night stay! They said if I did not cancel it by 12 Friday I would be charged being I did not make the reservation until 2 pm on Friday. How could I cancel it by 12? I will NEVER use them again. If they were the only way to book a room, I would stay in my car!!! They are a ripoff company and need to be put out of business!!!!

I made a hotel reservation using an unhelpful iPad app. The app default kept changing my requested reservation date - ultimately, the reservation was made for the wrong day (tomorrow, not tonight). I called Priceline customer service immediately after reviewing the confirmation email (maybe 5 minutes after the reservation was made). One agent and one 'manager' tell me the same thing, they are not authorized to simply change the reservation date. I believe my call was transferred around to similar agents in the same office, who all repeated an identical dialogue of lies and zero interest in fair resolution. I was never transferred to a manager, despite numerous and numerous requests.

I booked a hotel through Priceline "name your price". I specifically stated that I had wanted a 4 star hotel and would not book anything lower. Upon checking into my room I found bugs throughout the floor, mold in the showers, and furniture that had been run down from the 70's. Upon complaining to the hotel staff they stated that my room was not one of the '4 star rooms' and Priceline's prices did not cover the '4 star rooms' even though that's what my receipt from Priceline said. They tried switching rooms but still could not give me a room without bugs or a decent scaled room.

I was on my way out the door for a trip to Houston to complete a move. And on my way out the door I had a family emergency come up where I literally had to change my travel arrangements while I was on my way to the airport. I called immediately to cancel my reservation and Priceline wasn't even willing to give me a credit. Having had my own business for 20 years, customer service is everything. I think the way they handled this was SO wrong. I emailed them again explaining the situation and they still refused to help. My "emergency" ended up as a funeral and they were completely unsympathetic with my situation. I will never use Priceline again. They could have "thrown me a bone"... but instead they decided to add a very disappointed customer to their list.

Rented a car through them and when I went to pick up car, no one could tell me anything. Had confirmation number and trip number. Had already paid for car online with debit card. Tried to get refund and couldn't get it, said I didn't read small print.

Attempted to rent a full size car with Priceline and received email confirmation that a Ford Fusion was reserved which is a midsize at best. Priceline's website even shows the Fusion as a standard size. Called CS to cancel which they were able to do for an $11.00 fee which I will now have to dispute with my CC company. Renter beware.

Booked airline and rental car for vacation. Priceline sends emails with the itinerary as the trip nears with 1/2 to 1/4 the price I am paying for a car. Call to get them to honor the better price and they won't because they say prices in an email don't count for the price matching guarantee.

I was under the impression, through their ads and TripAdvisor’s site that I would pay less for a hotel than going directly through the hotel. I was directed by TripAdvisor to the best rates. I selected Priceline and reserved my room. The charge was $16500. When I got my receipt from the hotel it was for $132.00! I am appalled that I paid $3300 to use Priceline’s services. A complete rip-off!!

August 2014, San Francisco: On PRICELINE.COM website, we booked three rooms for three families (each family of two adults and one or two children), four nights each, specifically requesting all rooms with two queen beds. Upon arrival at hotel, after a very long road trip, the hotel provided us with rooms all with SINGLE queen beds. They claimed that Priceline only advised them of two adults and no children and they showed us the reservation information on their system. Unable to resolve the issue with the hotel, we called Priceline.com. Their Customer Service representative was absolutely unhelpful. In fact, it was apparent that he was employed for the very opposite purpose.

I travel with my family at least a dozen times a year and I have never had an issue until I booked our latest flight with Priceline. They, for some reason, could not add my lap infant to my reservation at the time I booked, but said that I could do it through the airline. Doesn't sound like a big deal so I booked the flight. Then I talked to the airline and they said they cannot add anything to my reservation because Priceline is the agent and everything has to go through them. Well...since then I have talked to about 6 agents and 3 supervisors from Priceline and no one can come up with a solution. They also refuse to refund my trip so I can book my travels elsewhere. None of the reps act concerned whatsoever and take the approach that it is my fault. None of them even take the time to read all the history and notes on my issues and make me do the whole spiel over again and then they do the same spiel back to me until we finally get nowhere. It's pretty perplexing to say the least. I am suppose to get a call back today but I'm not holding my breath. Update to come...Yup, official worst customer experience ever.

I spoke with my credit card company after booking a room yesterday that didn't include parking. A $55 room plus $25 for parking is not even close to the bid I placed. I immediately called Priceline, the hotel, Priceline again, Paypal, and now, my credit card company directly. Chase card says they will not process the charge but I'm still concerned. Has anyone had luck disputing a charge through their credit card company? Thanks in advance!

I made a reservation for a hotel with Priceline, and they charged my credit card $172.60, total. When I checked out of the hotel they gave me a receipt for $138.30. When I called Priceline to complain about the price difference, they said that the hotel made a mistake. That's the only answer they could provide. Now I wonder if I could have gotten the lower rate if I went directly to the hotel.

I booked a one way flight from Pendleton Oregon to Portland Oregon. I was moving a family member to Pendleton and flying home after. I don't know how it happened but my reservation ended up being booked for September 7th instead of August 31st, when I really needed it. I ended up having to buy another ticket to get home, then came back and called Priceline to see if I could get a refund. They refused saying it was a non-refundable ticket. I was bothered by this because I don't know how the erroneous date made it into my itinerary. I would have thought they'd give me the benefit of the doubt because I don't know if the error was caused due to myself or their online ticketing system. I am very disappointed and will never purchase a ticket through them again.

I booked a RT ticket flight to AR with Priceline the week; however I came down with an intestinal virus of which I'm still in the middle of and I had to cancel the flight. They put me over to Berkley Travel Insurance, and they approved but they required a cancellation number in order to process my claim. Priceline said I had to pay $12.00 fee for something nominal. Okay. Then I had to pay $200 in order for them to give me a cancellation #. I had no choice but to take the loss, and pay. Every other travel site I've dealt have always been exceptionally courteous and refunded all of my money with a get well wish. This is just to alert future Priceline travelers, that if you plan to use PL, it is good if nothing changes, even with the travel insurance.

I booked a 3.5 star hotel on Priceline through the name your own price, and was shocked to see the hotel I "won". I looked at the hotels in that range before I started and to my own mistake missed this particular hotel. If there is one hotel I didn't want in Orlando it is this one. It is known for a poor staff, bed bugs, dirty rooms, components of the room not working, overall a poorly kept hotel. I understand that there should be a penalty for booking something like this as I made the decision to use the name your own price tool, but I do not believe a person should be forced to stay somewhere with this kind of reputation when they are bidding on a higher star hotel.

I booked a flight from PVR to SFO thru Priceline, thinking I had a deal and it turn out to be nothing but a scam. First of all, PRICELINE is advertising a XPRESS DEAL, which it supposed to cost me $313.** including taxes. It did stated that this ticket was not refundable, no changes allowed, etc. It did said the layover was a maximum of 3 hours, but it turned out after the fact I paid it (of course) that the layover time is now 9h and 16 min; and my final cost is now $427.10, so I find out about this once I checked my email, 40 minutes later of my booking, so I call them at 1-800-340-0575 And 2 reps. told me there was nothing possible for them to do. I even offered to get a 50% of the cost as my loss, and they said that absolutely NO! So then I went ahead and I called DELTA Airlines who is the operator airline on this itinerary, and told me exactly same thing - no changes or refunds are allow.

I was booking a hotel same day. I put in two area and a bud and didn't get it. I entered a third area - ONLY 3 - and they put me in a hotel 45 minutes out of the areas I selected. When I called the customer service rep confirmed the 3 areas I selected (not 4) and said she'd have to transfer me to customer relations. The man in customer relations put me on hold for 20 minutes then came back and said I had select 4 areas, one of them being the area the hotel they gave me was. It's simply not true!! There's no way for me to prove it or go back in my browser to show it. I have to take their word for it. I admit mistakes when I make them. This is fraud plain and simple.

This is our 2nd issue with Priceline. The first we booked a hotel and it was not pet friendly but the hotel let us checked in with our puppy anyway only to "request" that we remove the pet immediately in the middle of the night. It's another thing if we sneak the puppy in but we were there with the dog when we checked in. I get it was not refundable and we were charged fine for having the pet. Then they refused to cancel our insurance coverage while we were at the rental car because it was passed pick up time. Seriously we were standing right at the rental car counter calling them.

I usually don't use the word 'idiot' but there is no other word that describes the Customer Service Dept at Priceline. Avoid using them at ANY COST. Here's my quick experience with them: I booked a NON-smoking room with a double bed. I understood that your exact room is guaranteed, but they would try to accommodate your request. We took a chance. We arrive at the motel and we were offered a SMOKING room with a king-sized bed. There were 4 of us, so a king bed wasn't going to work. A smoking room wasn't going to work either since my wife has asthma. We ended up not staying. Since we paid Priceline thru PayPal, I entered a 'dispute' with payPal for the two nights we were going to stay at the motel. PayPal sided with me and I was issued a refund for the two nights I didn't stay there. All was well.

Priceline triple charged me for one reservation. As we were making the reservation, we got a server error message from Priceline stating "Houston, we have a problem"... We waited a few minutes with nothing happening. We repeated the process just to get the same error. We figured three times the charm... it worked. So we figured all is well and on our way. However, I got 3 confirmation emails a few minutes later - meaning 3 reservations. I called Priceline immediately to inform them of the issue. They said they would take it under consideration which means stick it! I also called the hotel to let them know not to hold the 2 additional rooms. They were gracious. So, weeks later, Priceline refuses to refund my money and tells me I can only dispute it with my American Express, which I am doing. Just sad when Priceline's business practices are lower than dirt. And good luck trying to speak/writing to them, none of them speak English as a first language. I guess a lawsuit is next. Avoid this company - use Kayak or Hotwire!

I had a funeral to attend in Edmonton Ab. on. Aug. 25th. I had booked a flight from Vancouver Island to Edmonton on Aug. 24th arriving at 5:30 P.M. I went online to Priceline.com to book a car rental. I had found a rental car from Economy Rentals: Edmonton International Airport branch for $22.00 a day and booked this for the days of Aug. 24th to the 26th, noon til noon. I was sent a confirmation number and itinerary from Priceline.com for these dates having a car reserved for me. I landed in Edmonton at 5:30 P.M. On the 24th and called Economy to pick me up to receive my car rental. My phone call to them, I was told they did not have my car waiting for me. I said this was reserved online with Priceline and gave them the booking information. They then made the excuse that because I was not there at 12:00 noon they let it go. I said to them that it did not matter because I was paying for this car for the 2 days noon to noon.

We had booked a 2-day hotel stay in Erie, PA through Priceline. They charged the full amount for both days right away, weeks before the scheduled trip. Then we had a death in the family and had to cancel at the last minute, actually after the noon deadline (as stated in their terms) on the day of arrival. I first called the hotel. They told me I had to cancel through Priceline. Called Priceline, asked them to cancel, and was told the "cancellation fee" would be the entire amount, i.e. no refund at all. As much as that irritated me, I told them to cancel anyway since we had no choice. Days later I contacted them via email to explain the situation, asking at least for a refund for the second day. No was the answer. So I tried the hotel again to see if they could help, and they said that Priceline NEVER CANCELED the reservation with them, so they held the room. When I told Priceline about this, they now DENY THAT I EVER CALLED them to cancel!!!

Don't use Priceline.com for Name-Your-Price!! They might give you a room in a town you didn't ask for. I tried to get a room in Fajardo, Puerto Rico and they booked me 26km and about 30-45 minutes away. They claim it was non-refundable and absolutely nothing I can do. Even American Express, which I've since cancelled, would not come to my aid. Shame on them both.

We are in a waiting seat list when we get to the airport same coming back from LAX. The worst part was on the way back to Toronto we didn't even seat together w/ my partner and we pay $1400 each for fly and hotel breakfast not included.

I booked a room for Dallas,TX back in June for a stay at the end of this month (August). I paid in full and I truly believe that I had a cancellation policy that was off, but there. I contacted them today (5 days from the start date) to cancel my stay and was told I couldn't. I called the hotel and they had no issue canceling but when she got to the refund, she explained that Priceline controlled that and saw it said no refund/cancellation so I could call back the next day to speak to a manager to see if they could possibly help me. I called Priceline to see how much further I could get since the hotel didn't mind canceling OR refunding me. The guy just repeated over and over and over again what the policy I supposedly agreed to said. I finally got really mad and demanded to know why the hotel had no issue with a refund, only Priceline did. He said that with that information he could refund me but had to call the hotel first. He comes back a few minutes later and just repeated my conversation with the hotel back to me, claiming a manager controlled it all at the hotel. When I told him that was not what the hotel said, he tried to hang up on me. I have had issues with them before and seeing as how them before and probably will never use again.

I booked a flight and hotel to Texas. When we got to the hotel we didn't like it. Hotel was much older and we didn't like location nor did we realize that we would have to pay to park car across road in parking garage and pictures on priceline don't capture everything about hotel which only seeing it does. So we saw the room but didn't check in. I called hotel later in week to stay in the room for 1 night, which I was told I couldn't get a refund so I thought room was held for me, hotel told me they released room, so they are getting double the money for that room. I paid through Priceline and they rebooked room.

Booked a 4 star hotel in Chicago through the bidding process. I got the The W. I paid a fair price, no big deal if you ask me. Upon check-in they said to me "since you booked through Priceline you got a small room". We got room 712. The smallest, most uncomfortable room I ever experienced. Horrible experience. Not what they advertise. We were treated substandard.

On Priceline.com, the cancellation policies are unfair in my opinion. For an example, unlike airline tickets that you can place on a "hold" when booking tickets with a credit card, you have a grace period in which to cancel without penalty. Those are the rules. How come you can't do this with the hotel rooms, on Priceline.com. These people just rob you and slight you from your hard earned money. And then the penalty cancellation fee is far above and beyond the first night stay anyway! I'm going to contest my charges on my American Express card and see what happens. This is just ridiculous and it's NOT being as forward and as honest as they should be.

I experienced something rather very disturbing at Priceline. When you name your price, you would think that you are really paying 40-60% less than what a hotel would charge. Well, in this particular case, they really could not be further away from the truth. The hotel rack rate (the rate you give when you make a reservation with them) was $110. Priceline kept coming back and tell me that they could find a hotel at this rate, then I increased my rate to $115. Priceline gladly came back and gave me the rate.

I put in my destination for Hayden, CO. I booked my flight, hotel and rental car with Priceline. When I printed up my Itinerary, Priceline software had instead booked me for Denver, CO, four hours away. I called to cancel my reservation minutes later and I was informed it would cost me $391.02 cancellation fee for hotel and rental car. Cynthia in customer relation explained to me it would not have mattered if I called 1 minute after I made the reservation. Cynthia stated there was no one else to help me.

I recently booked a rental car with Priceline. I was trying to decide if I wanted to rent a car, or drive myself on a long road trip, so I thought the name your price option with Priceline would be a great way to price out rental cars and help with my choice. I had several "bids" rejected and then one accepted. While it was a good price, I decided to drive myself and called Priceline to cancel my reservation. When I called they told me that they could not cancel my reservation due to a contract they had with the car rental agency. When I called the car rental agency they told me they had no idea why Priceline would tell me that, that they would be happy to cancel my reservation, but that Priceline had it locked, and I would have to call Priceline to have my reservation unlocked so it could be canceled.

I booked a room on Priceline for 3 weeks out in Denver. I was using the "Name your Price" feature. I made all the selections and it would not accept my offer, however it gave a counter offer that was only $13 more so I took it. I didn't realize that in the counter offer, it change the date to the current date (so the room was for that night). Today (3 days later), I get an email, "How was your trip?" So I look and sure enough, I had paid for a room that I didn't intend to. When I called Priceline, they would not refund my money or give me any discounted rate on another room for the night I actually need.

I recently discovered that a Priceline booking is not the same as booking through the airline directly and it's going to cost me $30 - $50. (We'll see how much when I get to the airport.) In this case, I was booking a flight on Frontier. Frontier charges different amounts for carry-on and checked baggage, all depending on when you tell them what baggage you are going to bring. For carry-on bags, the fee is $20 if you tell them at the time of booking, which Priceline had no mechanism to do. I figured that I would at least be able to add my checked bag by going to the airline's website, the same way I would if I had booked directly on their website in the first place. This still saves me as much as $50 for the flight.

I don't see good things in this 'company's' future. It's the perfect scam, and I don't know why a public figure like William Shatner would ruin his good reputation by choosing this sorry excuse for a business to peddle. Strong companies are built on repeat business and word of mouth. You only need one encounter with this one to send you running for the hills and telling all your friends. My friend and I booked a package deal to a major U.S. city for a five-day vacation. We experienced just about everything described here, so there's no need to reiterate. We got the crude, useless foreign 'customer service' agents who didn't give a fig whether we bought or not; and the prices that fluctuated minute by minute, often in the time it took to fill out the form.

The Priceline website says: "If you find a lower price online for the same itinerary, we'll refund 100% of the difference. Book one of our highly discounted Express Deals and we'll refund you DOUBLE the difference. That's right - a 200% price guarantee!" I found the exact same air tickets right after I booked my flight on Priceline. I sent all detailed instructions to their online chat help, but first the Luke, the rep claim that he could not access to the website which is the largest travel website in China (listed on NASDAQ) Ctrip.com. Once he got on, he said that he could find the flight but could not see the rate. I sent him the instruction again, but he keep claiming not be able to see the fare. I went back and forth 5 times to log on and off that site, and every time it took me less than 2 min to get the fare. Then Luke sent me to talk to the agent on the phone and she claimed the same problem. I finally bought the tickets on Ctrip and cancel the one from Priceline. I believe they are purposely not giving refund and credit to me. Never buy anything from Priceline again!!!!

I used Priceline for the first time and was excited about the rental rate I received for my three day trip to Louisville. I messed up and called customer service after my initial reservation. To my delight, as a first time user Priceline accommodated my request to make a change to my initial reservation, and I assumed all was good. Unfortunately upon arriving to Louisville and picking up my car the reservation was made for a 5pm pickup instead of the 11am pickup I had scheduled. Hertz charged me a full day rental at $24.00 per day and told me to take it up with Priceline.

When I bid on car rental, not only did the website hide the fact that it would be totally non-changeable or refundable-- which is completely the opposite of the industry standard for car rentals and even hotel rentals thru aggregate companies online-- it wasn't clear I wouldn't be able to not accept or reject the bid. I was then locked into a really BAD car rental rate compared to others due to their high fees and taxes (also deceptive). The WORST part was when I called their 'customer service.' I just spoke with foreign robots who just read from a script and did NOTHING to help or alleviate the situation. From professional and personal experience in the travel and hospitality industry, there is ALWAYS a way for a human to make an exception to garner the goodwill and loyalty of customers. Priceline totally missed their opportunity to do so and is a BAD COMPANY. Never will use them again.

We used Priceline to look for a car to rent for 11 nights in Provence in France. We got a VW EOS. We put a deposit on the car, with the understanding to pay in August for our trip in September. When we paid for the car the terms & conditions came through which had $140.00 more in fees we had to pay!!!!!! When I called the company, they totally put the blame on me as the stupid American!!!! We cancelled the car. They said they would keep a $60 deposit for our stupidity. They did refund that but I assured them I would let people know how deceptive their company is to the consumer!

Deducted my money. The hotel didn't receive my order. Why my reservation can't check in? The Priceline is a liar, give me an explanation! It makes me angry and make me can't fall asleep for the night. I hate the Priceline, I hate the priceline. The priceline is a liar, the Priceline is a liar, the Priceline is a liar.

I found a price of 299 per night direct to Marriott website in which priceline charged me 320 per night. The total came out to be 1124 direct and 1116 through Priceline. The reasoning was that the direct price included a mandatory resort fee whereas the priceline price did not include it. After taxes and resort fee, direct was 1124 and through priceline will cost me 1210. They first told me they could not find it so I took a snap shot and pasted it to word and showed it included all taxes and fees (Resort Fee). The only thing it did not include was parking. The operator could not find the hotel. He told me he can see Marriott Saint Louis, Marriott Fort Wayne. The Marriott website only ask you for City or Airport not hotel name. I told him he was full of s!!!!!

I am writing a formal complaint about a customer service representative named Arthur that I had spoken to on August 16 at 10:40am Eastern Time. I am an employee at a hotel and had a question about a mutual guest and he raised his voice at me. I told him he was being rude and then he changed his tone of voice to mock me. It is very unprofessional for your customer service reps to talk to hotel employees with attitude. I can only imagine how he speaks to guests. I suggest Arthur gets additional training on how to talk to affiliates/guests over the phone or find an other job where he doesn't have to deal with the public because today he really couldn't be bothered to do his job.

I tried to reserve a flight, hotel and car rental. Priceline's server kept going down and rejecting information. Every time I reentered the data, the price kept going up substantially. At one point, it was almost $200 more than I was informed the price would be. I lost out on a flight today to Raleigh, N. C. and now have to leave tomorrow. The trip is for a family funeral, so I did not need the complications I had with Priceline's server. I don't think I will ever utilize them again. Totally disgusted and disappointed in their service.

The site is good. Prices are fair, deals are good, BUT NO Cancellation. Oh Come on, i can understand they won't refund the money, but they can at least offer site credits. There may be many emergencies which may arise when a person had to cancel a trip. They should at least consider in extreme cases and allow cancellations with site credit.

I got a great rate on a 3-day rental for a car in Chicago - $84. In my rush to complete my transaction, I did not check the taxes and fees charged - $75.01! Priceline will not disclose how much were actual taxes and how much was their "fee". My bad for not checking this more carefully. I have called and asked for a breakdown, and they will not provide this. Shame on them. I will make sure everyone who ever asks me about Priceline finds out what a ripoff it is!

I made a bid on priceline.com for stay one night at Crowne Plaza hotel at LAX airport close to Los Angeles on August 8, 2014 for 2 adults and 2 kids. When we got there we were told there's no room for two beds. The only available is a room with one king size bed and a roller added to our room. So we stayed there for 3 of us sleeping one bed and complained to the front desk next morning, but was told that their policy is they cannot guarantee any booking from the third party like Priceline. That means, even if we booked the room through priceline and our money was withhold from them, when we got there we still cannot be guaranteed a room with two beds for 4 people.

This week, I booked two nights for a future hotel stay on Priceline's "Express Deal" website. Prior to my providing my credit card to Priceline to pay for this 2-night hotel stay, the website stated that the cost of the 2-night hotel stay I selected would be $24/night X 2 nights = $48 + a total of $13.68 for "taxes & fees", for a grand total of $61.68 for this two-night stay. So, upon booking this hotel and providing my credit card information on the Priceline website, I expected and assumed that the total cost for this two-night hotel stay would be the amount which the Priceline website stated the cost would be at the time I provided my credit card information --- exactly $61.68.

I logged onto Priceline's website looking for a room in Bozeman, MT for 3 nights. The prices for the 24 hotels were more than Hotwire, so I tried Name Your Own Price. The site had me select the area. I selected Bozeman again, made an offer. It was rejected - lowered my star rating, and it was approved. The problem was that it booked me in the next city, more than 10 miles away. I called customer care immediately and they said too bad the hotel they gave me was in the area? After a long discussion the customer care representative convinced me to say I selected the wrong area so that he could give me a partial refund. What BS. I select a city - they give me a hotel in a different city and I have to pay one night's stay to get two nights back. I will tell 5 people a week of my bad experience with Priceline.

I contacted Priceline.com to make reservation for a vacation to Myrtle Beach, South Carolina. I needed a place very close to the beach because of my two little children. They showed me a place on the map that looked like beach front but in reality was 2 miles from the beach. The hotel (motel 8 on Rt 17) was dirty, noisy, and it's breakfast was a joke. This was my first and last use of Priceline.com. They bombard their TV add with the fame William Shatner. I hope Mr. Shatner stops ruining his good captain Kirk's name. I rate Priceline.com "FFF", phony, fake and fraud.

My experience with this hotel that I booked through Priceline's was crap. Several disappointments with the hotel. In-room phone did not work, the air conditioning did not work, the Coffee Maker not working. And besides all this two floors below my room a night club played music until 2:30am in the blazing morning. The ground trembled until the alarm clock was shaking. So much noise from the sound of this night club. Ridiculous. I was with my baby of 7 months. Me and my baby could not sleep until 3 am.

Went to the "Name Your Price" tool and bid on a room for $105. Priceline booked me a room that their own published rate was LESS than my bid price!!! LESS!!! Where is my savings in that? On the phone for over 30 minutes to resolve it and they gave me a refund for the difference only. If I wanted to pay full price, I would have just booked the room outright. We all use this to get a so-called good deal, not pay published rates. I will never use Priceline again and will be sure to tell my friends and family to stay away.

I had signed up for a name your own price for a rental car through Priceline. When I got to the rental car agency, they were completely out of cars and would not help at all. Priceline seemed like the saving grace. They promised to reimburse the difference for a new rental from a different company. When it came to renting another car it was super expensive. The cheapest rental was around $600 and that included insurance. I was told by the customer service rep from the rental car company that renting without added insurance would raise the amount to around $900. I realized that this could cause problems with my refund.

I booked a hotel with Priceline and was called at 11:20pm the night of check in. They informed me the hotel had no room available to me and there was no other rooms within a 40-mile radius. They did nothing to help me and only refunded amount paid.

We are a family of 4 and booked a hotel using the Express Deals. We agreed to the terms that they guarantee that the room will sleep 2, thinking that it wouldn't be a problem since most hotels have either sofas or rollaway beds. Turns out this hotel has only a queen bed in the room and no rollaways or sofas. The hotel can't do anything for us, and Priceline's customer service rep reiterated that they can't cancel or change a reservation. I have been a regular customer of Priceline in the past, as our family of 4 travels often.

Priceline encourages me to bid pretty much to going price they have listed for a rental car, $34, but I was able to get it for $22. Whose side are they on anyway? They seem to do this every time now.

I travel about 300 days a year business and pleasure. Every time I book with Priceline I get a king smoking. I'm allergic to cigarette smoke and always travel with someone so neither of these options work for me. And when I try to get it changed or get a refund they decline it and say it is up to the hotel. If that is the case then why should I use a third party booking service. I can just call the hotel and do it myself and don't have to deal with their red tape.

They claim up to 65% discount on their name your own price deals, however they gave me more expensive rate than available regular price. When I called them they refused to explain the reason and seemed not to care about their costumer's issues.

I requested a hotel for 3 nights 2.5 star, northern Chicago area. After payment and confirmation were received, room cost was $1.69 per night higher than the quoted price from hotel. I called Priceline as soon as I got email confirmation about this discrepancy. I was politely told "too bad" there are no refunds. So, I am now paying more by using Priceline. Very disappointed in deceitful advertising.

I try using "Name Your Own Price" from Priceline for two nights in downtown Chicago, asked for a 4-star hotel with 8 or better reviews. The website is not user-friendly so I made a simple mistake of checking the wrong box one below of 4 stars plus 8 reviews and better. Which is just 4 stars. They send me one choice of hotel that’s old and run down, more like a two-star hotel. When I called back to try to make a rebooking the same day, they simply told me either lose one night $179 or rebook and they will give me 50% of that one night stay $90.

Priceline hosed me on a car reservation - buyer beware - no flexibility with priceline.com. I have made a 3-week car reservation through priceline and I have been a loyal customer for years. They forget the keyword "customer" because I need to change a reservation for a car rental by one day due to a family need. They tell me "sorry for the inconvenience, but we cannot accommodate that". I am not asking for a complete cancellation, and you already have your money priceline. All I am asking for is to pickup my car on sunday as opposed to saturday. "This cannot be changed due to our policy-- I am sorry for your inconvenience", says the rep.

I have been going through a nightmare dealing with the Aaa.com portal (Priceline.com) issues with my prepaid hotel room I had been previously booked and prepaid for back in April where the original hotel had a fax that mysteriously cancelled my original rooms at the Santa Clara Hilton (4-star) without my knowledge and any confirmations from my email account. The hotel concierge was helpful to state that the manager received a fax stating that Travelweb aka Priceline cancelled all 3 of my rooms booked to the Hilton but would not elaborate the reason for it. That's when I had to call in the back of my AAA card. I had checked my itinerary as I did not receive any email regarding the cancellation and even the AAA system said everything was confirmed and processed without any matter.

You may save a few dollars through bidding on the Hotel but this is only a good for a two person Getaway. If you are going to go out of town with your family they are unable to help you get two beds in one room. You just get what it is and you are unable to cancel because you have to BUY the fifteen dollar insurance every time you bid to see if you can maybe get two beds in one room. It is cheaper to go on Kayak and spend the extra 20 dollars originally and not have to deal with this issue. In addition to the bed situation, I bid for a room downtown, which we did not get. BAIT AND SWITCH happened here. I talked to one of their representatives and they said they are unable to help.

I made a hotel reservation at 1 am, intending for that morning. The reservation made for for that evening. Priceline had no compassion or willingness to budge. I know it was my mistake. Who makes a reservation at 1 am for later that afternoon? The hotel would have worked with me if they had a room open. I understand the premise of Priceline business and they make it clear that no cancellations will be made. This was clearly a mistake and in the age of customer service, I would hope there would be a glimmer of willingness to work with the customer.

Priceline a Scam? In my opinion yes it is... After making rental car arrangements through Priceline to National Car Rental (another scam in my opinion) I had inadvertently entered the wrong date. I attempted to change the date and after a couple hours on hold I was essentially told "too bad you lose" and they would not change the date. I was charged for the rental anyway. I got screwed but did get a much better deal and upgrade from Expedia and Avis Rental. I will never ever use Priceline again.

We made a reservation, tried to add a room to the reservation, did not properly process resulting in a second res with the 2 rooms. Hotel only had the one for 2 rooms, after the fact charges show up for a third room, which priceline says we were a no-show for and should have let them know ahead of time. We were there, checked in and the hotel did not even have the third room showing, by selecting the add a room it should have defaulted out the first one, they were extremely uncooperative and kept acting like we just didn't show up and didn't call to tell them we weren't going to use the reservation that we thought had been changed to the 2 room one, not left in the system. They refused to do anything about it and just kept saying they couldn't do anything about it. Funny that a company can't do something about their business.

When choosing a hotel through the "Name Your Own Price" feature, the information provided during the "Please Review Your Request" is broad and generalized. Under the Important Information section, they list a plethora of possible fees. Yet, when the confirmation is made, none of these fees are disclosed. Only upon arrival to the resort did I discover a resort fee would be charged and I would have to present evidence of payment prior to being allowed entry into my room. The resort does not list such a fee on their website so how would anyone know? The resort is Maingate Lakeside Resort in Kissimmee, Florida. Will not do business with either Priceline or Maingate in the future!

I don't even think people will believe this story because it just is incredible that they can abuse the consumer in the shameless way with no intention of reparation. A one way ticket from Xian to Hanoi (was bought for quite a hefty price through Priceline, it had a stop over in Beijing); the day after the purchase was made, a priceline representative contacts us saying the first flight has been changed to depart one hour later, but that the remainder of the trip remains unaffected, and asking to please send the passport copy. We did and then someone at PL used this to make a totally different trip with 3 connections and arriving at the final destination 8 hours after the original flight. 10 days of an average of 3 hours on the phone passed and each day was like a new beginning as no one know what had been done before. No one responded or fixed anything and we ended up having to take this ridiculous flight with not as much as an apology from those thieves! INCREDIBLE.

I booked a deal with Priceline for a 2-star hotel in Williams, AZ. I was booked Into a MOTEL that is considered -- by Priceline's own website -- as a 1-star. They say the Econolodge here is a 2-star property! BALONEY! The reservation didn't specify room type, but I assumed 2 beds for 2 adults, but no. I had to share a double bed with my teenaged daughter. When I asked for a room with 2 beds or even a larger bed like a king, I was told it would be $20 more per night making this sad excuse of a room nearly $100/night. Priceline was alerted to the issues but refused to do anything to mitigate the situation.

I am totally not satisfy with the service I got from Priceline. I rent a car from Hertz and the pickup time was not what I wanted. I called Hertz and they told me to call Priceline and have them change the pickup time. Hertz said that they would release the car if Priceline authorized it. Priceline refuse to change the pickup time to 0900 AM instead of 1200 PM. I said I am paying for five days whether I pick it up at 0700 or 1300 PM. No compromise. Last time I will use Priceline. Goodbye forever. I will paid more for a rental just to have better customer services.

I just had a horrible experience with Priceline. Basically, what is important to know is that they do not care about the customer, they do not care about their site and the mistakes the site makes. They only care about the money-bottom line. It is never a good idea to do business with a company that does not care about the customer. Unfortunately, I got to talk to two different people in two other countries who did not speak very good English. They only could read from a pre-written statement that unfortunately they could not help me, but they could charge me $147 change fee on top of what I already paid to change one night that cost $123. REALLY?

Priceline does not always have a 50% off compare to other company. A compact car listed from Avis show $24/day. I bid $12, that 50% of $24. My bid was not honor. If you got time, go directly to the official car site and you will probably get a better bargain. Good luck.

In searching for a good deal on a cruise, I came across what appeared to be a great deal through Priceline on a Carnival ship. The price listed was the same whether I went through Priceline or directly to Carnival. I chose to go through Priceline because it advertised that I could receive either a hotel voucher of up to $1000 or $500 cruise cash. At no point during the online booking process was there any mention of the bonus options (I wanted the cruise cash).

On July 11, 2014 thru July 14, 2014, I didn't get a chance to pick up my rental car in time. I didn't read what Priceline had stated on their Rental Cars. To make a long story short, I used a Debit Card to book my rental car but I ran into all kinds of trouble and now they won't refund my money back on my card. That's why no one wants to go thru Priceline and book nothing because they're irresponsible and put a person's money back in their Account. I could have just went thru the Car Rental instead of going thru Priceline. I would have came out cheaper. Times are hard. Nobody have $119.00 & $33.00 to throw away.

Careful, make sure you make copies and print everything before you agree to anything with Priceline. They're crooks!!! I bid on a room for 2 nights. I decided to extend my stay which is an option given FOR THE SAME PRICE. When I agreed to the 2 additional nights, it was for the price I won on the bid and then magically when I get my itinerary I was charged another price. When I call customer service, I'm transferred to customer relations (all inbound call centers are outsourced by the way) and I'm told there's nothing they can do and that there's no one higher I can speak to. I was given an address to mail a complaint in and that's it. They have horrible customer service with rude members in customer relations. If you have a complaint, here's the address: 800 Connecticut Ave, 3W Norwalk, CT, 06854.

I searched for the best price for the flight and tried Priceline's bid system. After bidding the lowest possible amount, they came back with "counter" offer, higher but still somewhat compatible with other fares. Purchased ticked and at the end, in tiny fine print saw their $ 17.00 svc fee. Well, whatever savings I thought I accomplished was reduced even more. The shocker came in when I went to Spirit Air, the one Priceline sold, to get boarding pass. This "airline" charged me for 1 carry on whopping $ 90.00 for round trip. And tried to sell more, almost toilet paper - kidding. So, my protracted and complicated search and dealing with Priceline ended costing me more than if I purchase tickets from some other reputable airline. Buyer beware. That is obviously last time I will use either Priceline or Spirit Air.

I've most likely booked over 40 hotels with Priceline and have always persuaded others to utilize it, but within a 10 day span they've proven to be a deceptive and thieving company which compels me to share their lying and greedy ways with everyone that would care to read about it.

I booked a trip via Priceline.com to Nassau flying out of Orlando MCO to Miami and then to Nassau. Hotel accommodations included in the fare. I am quite used to airports but because I live in Florida. I have never flown into or out of surrounding cities. What an experience. I am used to Hartsfield-Jackson International and Jacksonville International where I know people, but Orlando is a different animal.

It all began when me and my boyfriend booked tickets to fly to Grenada months in advance. From separate computers in separate cities we each booked our own tickets on the same plane. We didn't think anything was wrong until a couple weeks before our departure date I noticed that my credit card still hadn't been charged for the flight and my boyfriend noticed although he had been charged, he hadn't received a flight confirmation.

I love Priceline. I have used them several time. I have also booked several trips from them. However, this July I booked a trip for $900. Of course, I had free cancellation. We decided to stay somewhere else, so I canceled my trip. I got the refund for my money. A few days later, Priceline took the money back out of my account. It has been 8 days since I was suppose to receive my "2nd" refund. I still haven't received it. I have been patiently waiting for Priceline to contact me back regarding this, but as always their 5-7 business days are not accurate. I just want my 3rd refund, and then to leave it in there. Management has been contacted, but as usual it'll be 1-3 business days for them to even respond. Please be aware of this while booking through Priceline. This may be a one time ordeal, but it has for sure made me want to reconsider using Priceline and letting them have access to my account.

I made reservations through Priceline and had to cancel them. I read the cancellation policy, but not clear though. The first sentence of the policy said there would be a $25 booking fee per room. Way down in the cancellation policy it states that they also charge you for the 1st nights stay, which is not refundable. Bottom line is that I paid $242 dollars of $1178 on a seven night booking. I understand the cancellation booking fee, but cannot understand the 1st nights stay fee. The hotel I booked was not full and when I called them they said they had not charged me anything. I tend to agree with something else that I read on the internet, you will get a better deal if you call the hotel directly and don't use a third party at all. I know that is what I will do and recommend others do from this point forward.

I was in Abilene TX after I booked an express deal on Priceline. When I got to the hotel to check, the girl at the desk told me I didn't have a reservation. I checked my itinerary and come to find out, Priceline booked me for the next day. I was livid and ask that they correct the problem. The guy at Priceline told me the reservation could not be canceled. After arguing with Priceline for several minutes be agreed to cancel. What I wasn't told is I'm only getting half of my money for the room and then they don't return the money to your account right then and there, you have to wait for it. I hook with Priceline almost everyday to travel, they lost this customer forever.

My husband and I booked a hotel through Priceline (for the hundredth time) and had yet another issue with the hotel. More often than not, the star ratings they use do NOT match the hotel we're given. This time, the hotel we stayed at had no air conditioning in the entire hotel. Like, they don't have any units at all. We called the front desk and they were rude and unwilling to help, so we called Priceline's customer service (it's a joke to even call it that) to ask for some assistance. All they will do is call the hotel. Of course the hotel isn't willing to do anything, so neither is Priceline. They do not care AT ALL about their customers. They're more concerned about the hotels they use. Their customer "service" is a joke. On top of that, there's not even a customer service center in the U.S.

I have showed up at the rental counter to pick up my rental car. Turns out that Priceline messed up my dates, and there was no reservation available. After I called, they told me to pay a penalty and get back on my computer to do a new reservation. While at the desk at the rental car company... Horrible service, they don't care about you...

This is not the least expensive way to book a hotel. I had cancelled a hotel reservation for $149 that included breakfast, happy hour, Wi-Fi and parking to book through Priceline at another hotel which accepted a bid of $120. Of course, Priceline doesn't show you the hotel name nor do they disclose the hotel's additional fees until after your non-refundable hotel rate is charged to your credit card. They only disclose there "may be" other fees.

I made a reservation for car rental on my smartphone. I was supposed to get a confirmation for my reservation which I did NOT receive. I assumed the reservation did NOT go through and thus made a second reservation. The second reservation did go through and got confirmation, etc. When I got my credit card bill, there was a charge for $55.42 for the first reservation that did not go through. When I called PRICELINE to deal with this charge, I was told there was nothing they could do and the charge would stand. In other words PRICELINE was keeping my $55.42! I personally don't think this is good business practice and told the person with whom I spoke that I would report this thievery. I don't know about you but I can't afford to give money away. Make sure to tell your friends about PRICELINE's business practice of keeping money.

I signed up for the $12/day damage collision insurance with Priceline and never received a confirmation number and my car reservation was the next day. I left unsure since I thought I was not reliable to miss a confirmation email with the contract and an explanation of coverage in writing, so I called to cancel. They explained the insurance cannot be canceled at this time, you cannot talk to a manager to complain because the escalation process involves talking to a customer relations specialist and then you have to send a written letter to the executive services committee who do not take phone calls. The conversations are recorded but the recordings cannot be shared with customers and I was told to look at the refund policies in my confirmation email. I kept explaining them that is not possible since I DID NOT RECEIVE A CONFIRMATION EMAIL AND THAT IS PRECISELY WHY I WAS CALLING but they had absolutely no ear for this problem. Terrible experience and shady business model for customer support. I discourage overall to use them. I wonder how much more shady it would actually get with regards to coverage policies if an accident actually happened. Please get another more reliable insurance.

CONSUMERS BEWARE! Priceline Express Deals and Name-Your-Own-Price features do not provide services advertised. Descriptions are misleading, neighborhoods are stretched (to say the least) and "discounts" are not necessarily discounts at all. Please see my story below:

I booked a hotel room with Priceline and didn't check the rate of the hotel room before I booked with Priceline. Don't make this mistake. Priceline has you pay up front and will not reimburse the difference if there's a problem. The room charge was $20.00 more per night with Priceline. Glad I stayed only one night! When I called Priceline they said they were sorry for the inconvenience but they can't match the hotel's lower price!

I have used Priceline for awhile and all experiences were alright since I was able to find cheap tickets. One thing I noticed was they always charged me some kind of fee every time when I used them, but the fee was not shown in the step while I agreed to pay online or the confirmation email that I got. It just showed up in my credit card bill out of nowhere!! The last time when I used them, they sold me a ticket that was not operational!! I contacted the airline and they told me the ticket shouldn't be sold like that since it was not usable. The airline told me that I have to get it fixed otherwise I wouldn't be able to board the flight at all.

When I asked for assistance in booking a flight using the "future credit" and giving them the PNR # that was on my email from a supervisor, I was told they had no record of it and refused to let me speak to the supervisor or any supervisor. It was a flight that cost over $600 and as I'm on a fixed income/senior citizen, it has greatly stressed me out and it's as though they are not even trying to help. I have the PNR #, the ticket number and a print out from the supervisor re the future credit but they say they have no record.

I have been a long time customer with Priceline.com. I recently had booked a room for November in Huntington WV. Well because of forces beyond my control I am being sent to Maryland instead. I contacted them and let them know that I had booked my room in Maryland but needed their help cancelling my room in Huntington. They advised me they would not cancel the room due to their no cancellation policy. Ramada advised that it was not their policy and they would have let me cancel. I advised Priceline that I was a long time customer and that if they refused to help me they would lose my business. Well in a nice way they said they didn't care. Its said the lack of customer relations. Companies like this would rather have the mighty dollar than a customer. Well I hope they enjoy the 90 bucks they're putting me out because they will never get another dime from me.

Do NOT ever book with Priceline. NEVER ever book with priceline.com. YOU cannot cancel a reservation for a hotel even if it is MONTHS IN ADVANCE. Tried to get a refund for my hotel stay and they said no, illegal and fraud. Customer service rude.

I've been a long time customer of Priceline until today. I bid and was accepted to rent a full size car for $27.00 a day. After everything's done, I was asked if wanted to upgrade to premium class for $30.00 a day (I thought it was an increase of only $3.00 a day). I accepted the offer and suddenly my card was charged $57.00 a day. I contacted to cancel but they refused, saying that was my problem.

On 6/24/14, I tried to purchase three airline tickets via priceline.com. Upon clicking online to purchase, I received an error message stating that the tickets could not be confirmed. I called Priceline at 8007742354 and typed in my trip number. The automated message stated that the tickets could not be booked because Priceline was unable to confirm the prices with the airline. Later that day, I got an email with the trip itinerary, recontacted Priceline and was told the same thing, i.e. that the tickets could not be booked and that my credit card would not be charged.

Hello, I recently did a transaction with Priceline.com. I had used this service in the past with success as to type of hotel and price. I always had been able to call the hotel immediately and request room type and up to this point the hotels were cooperative in helping me with request. I realize I did name your own price and was offered to change up but I didn't understand what was going to take place. I was placed in a Super 8 in Alamosa, CO. I called the hotel and first off I could not understand the clerk. She spoke Spanish and I am not fluent. All I got out of her was call Priceline to make changes and requests. I did do that and after hanging up the phone with your rep I felt like I was the most stupid person for the transaction.

I bought a room from the express on June 24. It show me that I can choose how many beds in the beginning. But even though I all finished my payment. It still didn't tell me how many beds. At the end, I know the hotel is Rodeway Inn, Oceanside LA. So I called the customer to make sure to give me two beds because I (female) go with my father. But I am very disappointed. They said they can't help me to do anything. I won't use the Priceline again. I will tell my experience on the internet to let another one to know it.

I have the Priceline card and someone swiped it and now I have fraud Delta airline tickets for over a grand. It is ridiculous. I called five times to report it and now I am still having to pay on this mess. Then when I called to cancel the card for good, they refused. They are awful people that steal and damage your credit. DO NOT GO TO THEM FOR ANYTHING. Hotels cheaper if you contact booking.com and cheap cars if contact directly. Anyway website will match Priceline or beat them. Call the customer service. NEVER USE PRICELINE.

My mother and I needed to make a sudden trip due to an ill family member. I used Priceline to booked the flight and hotel. The hotel was awful. We now know why it had vacancies. When we tried to get some compensation from the hotel, we were told we needed to contact Priceline. When I called Priceline, I was told that I needed the hotel’s approval. I will deal directly with the companies from now on!

I reserved a car for 3 days for $241.00. At no time did anywhere state that it was limited mileage or that if I was few minutes late returning the car that the rate would change. In the end the charge was $441.00. When I called Avis about the charge, they said that's what you get for going through a third party and to take it up with Priceline which does not make contact easy. Priceline practices blatant advertising fraud by not being forthcoming with all the little tricks they have up their sleeve. Never do business with Priceline or any of the multitude of other names they do business as.

Everything will go great with Priceline if everything goes according to plan. We bought round trip plane tickets from Houston to London with the Priceline insurance for British Airways. We missed our flight coming home by 10 minutes so we went to the help desk at British Airways and they rerouted us a flight leaving the next day for a transfer fee of $275 per person which was a lot but doable. Well since our tickets were through Priceline, we had to call them to do the rebooking. Priceline would not work with us or British Airway and charged us $3,820.76 to get us home. We didn't have that kind of money being we were heading home from a long vacation and our $140.00 trip Insurance was invalid. We had to have our 60 year old mother make the payment so we could get home finally.

I feel the advertisement for my car rental was misleading and inaccurate and the customer service was awful. When choosing my car for 5 people, I was shown a 4-door Nissan Altima. My car was to be similar to this car for my reservation when I accepted the confirmation... When I received the car detail I was reserved a 2-door Ford Fusion (Picture still shows a 4-door) so first I did the online chat and tried to get my reservation fixed. I explained to customer service that a 2-door car simply would not work for my family of 5. I also explained to her about when I was choosing car (stated above). I was told to call Hertz and they could upgrade for me. Not so!! I called Hertz and Hertz informed me only Priceline could alter my reservation. I called Priceline back and they refused to help... They said they would cancel my reservations for a charge and it would take up to 5 business days for a partial refund. If I wanted to try and book again, they couldn't say for sure if they would have a car for us or not.

On June 18th, our employee had a room reserved and paid for the evening through Priceline. Upon arrival, the desk clerk was rude and would not give him a room due to non-payment. The clerk said that he had a reservation, but it did not show Priceline and was not showing as paid. I called Priceline, was escalated to customer service who straightened out the situation, and said that we would not be charged for the room due to all the inconvenience.

I thought Priceline was a good company. At first, I thought my problem was a "one-off" issue that was affected by some computer error, but then I was quite shocked about how they handled my situation. I bought a ticket online inputting everything correctly (esp. my name!) and everything was fine at this point, but then my credit card was declined for some weird reason, so I inputted it again. So this time the payment was accepted, but then on the confirmation page, my name shows up all strangely (the name on the reservation counted my last name twice and added my middle name at the end). So I emailed/called them saying I don't know why my name shows up all weird now.

Priceline guarantees their hotels as well as customer satisfaction. We put in a bid for a 3 star lodging in Edison NJ. Got our price (about $100 with tax) and then got the name of the hotel - rated by Priceline at 3 Star. A quick check on this hotel on Tripadvisor as well as Expedia and Travelocity showed that perhaps, once upon a time this may have been a 3 Star and was so rated but..... Any review newer than a year basically said AVOID AT ANY COST. One reviewer went so far as to say, if given a choice between the hotel and a park bench, you were better off on the park bench. After reading these reviews, we attempted to contact customer service - and when we finally got thru they indicated that according to all the rating sites, this was a 3 star hotel so they would not budge on a refund.

I booked a room online accidentally through it (choose a room... Priceline) to the wrong website... When I thought it was directly to Microtel and Chattanooga Tennessee... Within 5 minutes after I booked it on Wed... I realized it was the wrong website so I called and cancelled. They promised me that they would put the money back in my account ... Trina, mgr at Microtel, told me it was cancelled so I rebooked w/ her at hotel... Choose a room ... After 3 hrs and several reps, Daniel... SAME DAY WED 6-18-14 Jerry, supervisor, said it go back in my acct and was canceled and would email me. HE DID NOT EMAIL ME...

This is the worst company ever. I got a package deal four tickets and a hotel for 2200$ and I found out the hotel is not safe therefore I called to cancel within same hour - not a day but within same hour. When I was reading the way it should be cancelled it said contact the hotel for the conciliation. The hotel manager was so rude to me that it will cost me cancellation fee and I agree as long as it's cancelled and he said "ya ya it's cancelled" and hangs up the phone so I called back and asked again if he's really sure he cancelled it and he said yeah he cancelled it, so therefore I reserved another hotel and again through Priceline, and on the date of my trip I check my account which is a month after I cancelled it, and the money has not been refunded therefore I went to my bank to dispute it.

On April 7th, we requested two rooms in Chicago for one night in June. I submitted the request from a new iPad Air --- perhaps the iPad somehow translated the request incorrectly. However, I sent the confirmation PDF file, with the correct June dates, to my fellow travelers. As the date approached, I opened my account and did not see any trips upcoming. However, a trip to Chicago was taken... in April which I had not scheduled. I called the hotel, thinking that perhaps someone had stayed there and "stolen" my rooms and moved them to an earlier date. The hotel said they had no request with my name. I then called Priceline. I had a Priceline generated email that was proof of a receipt with the correct dates and they indicated they do not accept emails.

I purchased two air tickets from priceline.com departing from Hong Kong airport to San Diego international airport on June 12 for my parents. They arrive 3 hours in advance to Hong Kong airport to check in. Cathay airline checked in their luggage and let them wait. 1 hour later, my parents were told they cannot aboard the Japanese airline because they do not have Japanese visa which we have never been notified to get. I have contacted priceline.com four times and Japanese airline two times from June 13 to June 18. Priceline.com won't give us any refund!!

I bid on 4 tickets to bring my grandchildren to see me. The bid of $250.00 did not go through. I got an email that said I got to bid. I clicked on it and started to go through the protocol of purchasing the tickets. When it was done, it charged me $350.00 per ticket, a $400 overcharge. I called them immediately and was told they would refund my money but I had to still pay a processing fee. I have my documentation as well as my chat with "Bryan" and it was a total Priceline error, but do you think they will refund me? I have contacted my credit card but they gave them some bologna made up email, saying I agreed to it, when I didn't.

My husband and I booked a room for 1 night at the Serena Inn in Goldsboro, NC. When we arrived at the hotel, we found it to be ABSOLUTELY ATROCIOUS and FILTHY beyond belief! There was a puddle of stagnant water in the main lobby, the front desk person looked like a meth addict, and while we were discussing our immediate cancellation with the desk person, a probation officer walked in and asked the clerk to call his clients and let him know he'd wait for him in the lobby. So we expressed our concerns to the so-called manager and cancelled our reservation being told we'd receive a full refund.

I rented a car through Priceline.com. Did a bid for 2 days and price came back as offer of $44 a day, which I accepted. They failed to let me know before I accepted the offer that taxes and fees were $42.66 almost as much as a day rental. Total price of $130.66 for 2 days rental; this was not a bargain. My flight was delayed and wasn't able to pick up car until 1 day later. I called Priceline.com and informed them and they said it wasn't a problem. I only rented car for 1 day but they charged me the same amount. This is even though on their trip receipt, located on the bottom, under important information, it reads "You will be charged now for this rental reservation. Your rental car reservation in non-refundable, non-transferable and non-changeable even if the reservation is not used. If flight cancellations outside of your control keep you from picking up your car, you will be able to cancel your reservation upon verification."

I was on Priceline looking for the cheapest car rental for my May 2014 vacation in Clearwater. Priceline got me a rental car through Budget, $210 which I thought was a reasonable rate. But when I went back and looked at my credit card statement, they billed me another $257 dollars and some odd cents. I couldn't believe it!! So I called priceline.com and they were sooo rude and said that's the price, and I wouldn't be getting my money back. I remember when I made this transaction I called them to make sure that I was only being charged the $210 rate that of course I don't want the $257 rate and was assured that everything was okay, and I wouldn't be charged. Well I was charged both!! I will never ever use them again. Bad business practice!!! Very bad!!

I have called multiple times and currently wait on hold for this issue. I used Name Your Own Price as I have done in the past for other hotels. It came back as failed. I e-mailed and called for verification prior to using it again. I then used it several days later and was given the same hotel at about the same price. This was approximately three to four weeks ago. They double charged me for two rooms because I had two reservations. The customer service agents the first time said it was just a hold and would be gone within 10 days. I recently found out this was a lie when I contacted Paypal who assured me I had been charged twice with no credit (Current wait time at the moment 15 minutes) after several calls and e-mails. Do NOT trust this feature as you may end up in the same situation as me then have to deal with people overseas who don't have a clue.

I placed a room booking through Priceline "Express Deal", expecting I could get a better deal but instead I found that the room which they have chosen for me is of a much lower price than what they have charged me. They have got for me a room at "Park Inn London Heathrow" for a total price of $138. Now due to my curiosity, I checked the room offer through "booking.com", and I was shock to find that the offer rate is actually only $106. It is so disgusting to know how they have cheated and mislead their customer. I am so outrage with their way of doing business.

DO NOT USE PRICELINE!! I purchased four flight tickets in the amount of $1,612.48. I called back to change the dates of the flights due to a death in my family. Priceline refused to make any changes and refused to give me any type of refund. So basically I am out of $1,612.48!!! I can't believe Priceline would take over a thousand dollars away from me without any type of air credits for future flights. Priceline scams people. DO NOT USE PRICELINE IF YOU VALUE YOUR HARD EARNED MONEY!!!

Priceline Buyers Beware... When you book a vacation trip on Priceline be sure you read the "fine print". YOU WILL BE CHARGED RESORT FEES, ENERGY FEES and OTHER HOTEL FEES THAT CAN TOTAL HUNDREDS OF DOLLARS which will be charged to you upon checkout. Priceline should let you know what the estimated fees are up front so that you know exactly what your costs will be. SNEAKY MARKETING and contacting Customer Service will do you no good.

We got airline tickets to Alaska. The connections were changed three times by the airlines. We finally got Priceline to CANCEL the tickets and refund the money. I was able to accomplish this because if an airlines changes the times of flights - some airlines by as little as 20 minutes - they allow you to cancel with full refund - very good thing to know. However, it took at least 2 hours on hold and getting disconnected to finally get Priceline, no service reps to get it done. Also the credit for our supposed trip insurance ($40) was credited back to our credit card but not the $3700 for the tickets.

Pay for 3 stars hotel but get 2 stars old aged hotel in bad area. Bad Experience with Priceline.com.

So I've used "Name your own Price" for a hotel a few times in the past and have been satisfied with the outcome - until now. I bid on a 5-star hotel in Boston. All but one hotel had a median price of about $450/night except one that was $249. I knew I did not want the $249/night hotel so I placed a bid for $251 just so I wouldn't get that cheaper hotel. For some reason, they excepted my bid for $251 which was $2 more than what that hotel was being advertized on the regular Priceline website! and it's non-refundable non cancelable!

I was placing a bid for a hotel, didn't realize it locked you into your bid, charged you immediately, and there's not help at all from Priceline. By the way the room you will get is only for two people and will be a smoking room. This was confirmed by the hotel when I called them. The amazing women at the hotel said Priceline is horrible and their customers always complain. The hotel was fantastic and upgraded my room for just a couple bucks and made it non-smoking. If you're wondering which hotel it was that made right the wrong that Priceline does it's the Econo Lodge Hesperia, CA.

In March, I made a reservation for a rental car through Priceline from Hertz. When I took my car to the body shop, I asked for a ride to the Hertz when the reservation was made. They had a Hertz in their building and said it didn't matter where I picked it up. So I went ahead and got the rental car from there after being told that. When I got my credit card statement, I was charged almost $400 from Priceline as well as $400.00 from Hertz. When I called Priceline, they asked for the reservation number for the rental car I picked up at Hertz and that they would set up a claim to be investigated and try to refund me.

I wanted to book a hotel with a pool in a certain area and looked at all of the prices available on common sites. Priceline offered "up to 60% savings" by naming your own price, so I tried this option to save a little more. The first lie is the area. You select an area on the map, but that may not be the actual area of your hotel. Mine was 20 miles away! That seems like a deceptive practice to me, but basically you agree to eat any error they make. They offered to refund me 1/2 of my payment, less a $100 fee. Not very helpful when they were at fault. The second lie is the amenities. I wanted a pool for the kids, but the hotel's pool was closed for renovation. This was clearly spelled out on the hotel's website (I found out after the fact) but Priceline does nothing to monitor things like this. They promise you will have a pool and when they don't deliver, they call out some ** clause in the fine print and won't do anything to assist you in changing hotels.

I bid for a 2-star hotel, and Priceline gave me extended stay in America, which is nothing more than a 1 star hotel. This hotel was for 6-7-14. I took a loss on this one and re-booked for a 3-star hotel and got Hawthorn Suites by Windham. They forgot to inform me that this place was also a extended stay hotel. It turned out to be nothing fancy really and just like a apartment. The bath tub had black mold in it. This place was really no more than a 2-star hotel!! This is how Priceline rips you off!! I then booked 6-8-14 for County Inn and Suites by Carlson and got ripped off about $22, because hotel was not really in the downtown as they stated it would be. I stayed at Comfort Suites Waco on 6-6-14 and the place had roaches on first floor and all over the parking lot. The people in room next to me left TV on all night, and hotel staff did not even apologize to me.

I made a reservation and it turned out I got a SMOKING room. How could that be? Health issues prevent me from sleeping in a smoking room and Priceline will not refund my money. The customer service folks in the PHILIPPINES say they don't have a phone number or email address for anyone in the USA, and they CANNOT help me refund my money. Forget this!

I just found out that Priceline charges more tax and fee than other website. I booked 2 night hotel in Waltham, MA. I paid tax and FEES $41 dollars from total $220, almost 40% more tax and fee than hotels.com (I did analysis with the hotels in same area and same rates). I was upset with Priceline, called customer service regarding the overcharges for tax and fee. Priceline has the worst customer service that I never had with any other online companies. They couldn't tell me what is the tax or fees from my charges. I also questioned $1 dollar additional charges from Priceline through my credit card, NO answers again. So be careful if you book hotels with Priceline, compare the price and FEES with other company. From my experience with Priceline today, I will definitely not book anything from them again. I think hotels.com has the best prices and low tax and fees; I could save $40 dollars if I book the same stars hotel from hotels.com today. Best.

We were issued a credit for a hotel we booked in October 2013. They send us an email on how to obtain the refund by booking a new hotel using the October 2013 credit. We booked our new hotel in May 2014. When we called for the refund (after getting disconnected twice, on the phone for over an hour), they said they can't issue the credit because you have to call for the refund BEFORE you stay at the new reservation. I asked them where it says that in the email they provided us and they said it's assumed I would know that policy. They were extremely rude and I was transferred to customer relations and they acknowledged their mistake but the only resolution they can give me is "I'm sorry."

I tried several sites and phone calls to book a room in Seattle for June 12th -- apparently the University of Washington is having commencement and the city is almost sold out. I found a room (very expensive - $500 per night) on Priceline and being desperate, I booked it. The cancellation policy said full refund if made by 12 the day before which I read as midnight. The person I am visiting found a nicer hotel with a cheaper room ($400 per day) and booked it for me. I called Priceline back at 1pm and they said I would be charged full rate and fees AND they wanted to free up the room for someone else. I told them if charging me, they better leave the room available for me. Customer service is in a foreign location and there was no ability to speak to a native English speaker to let them know the room could easily be rent out. It is the first and LAST time I will ever use Priceline. Customer service is rigid and their cancellation policies are unclear. AVOID, AVOID, AVOID.

I purchased a ticket on February 12th. Priceline calls me 4 days before the trip to move 3 days later! This is an international flight and the reason is a wedding. But obviously that does matter to them. Have me on hold for 25 minutes to talk to a supervisor. Which never happened. Called back twice, and nothing. This was worst experience that I had as customer. Will never use Priceline again. Thanks for all the inconvenience. My confirmation: **.

Screw PRICELINE!!! I just booked tickets thinking that I was saving $1,000 and its site left off the 2nd part of my last name. I've booked many times & even have my profile set up. I've talked to the supervisor & they're charging me $75 in cancelling the tickets, which they say they don't usually refund or cancel. My money is tied up for 5 business days. Uggh!

If you are renting an Enterprise Vehicle through "Priceline", DO NOT PURCHASE PRICELINE'S COLLISION INSURANCE. I live in North Carolina and I purchased a rental car through Priceline from 5/30/14-6/2/14. When I went to pick up the car, I was told by Enterprise that they do not accept 3rd party insurance and I would have to use my own or purchase insurance through them. I used my own and immediately got on the phone with Priceline to request a refund for the insurance I purchased with them. They said they would research it and get back to me. They stated they did and refused to refund the $33 I spent on the insurance. I suggest to have a follow up with Enterprise because obliviously there is a breakdown somewhere in the process which is sad for the customers because we are wasting money. Don't purchase Priceline's Insurance if you are renting a car from Enterprise in North Carolina. IT IS a SCAM!!!!

I rented a car for my wife through Priceline from Ontario Int. Airport in Ontario Ca. I paid $375.00 for a 4 door accent or similar. My wife went to pick the car up and they tried to give her a 2 door car called the Chevy Spark. My wife's suitcase would not fit. I had to pay an additional $304.00 at the counter to get a car that would fit her luggage.

I am very frustrated by my most recent experience with Priceline. I called to ask if I could edit my flight dates on an already purchased ticket and they told me yes, as long as I was willing to pay a fee. I had to check on another flight on another airline as well, so I told them I would call back. My second airline changed my flight for no fee, so I changed it (American Airlines) without incident. When I called Priceline back to change this ticket, a different agent told me that absolutely no changes would be allowed on the ticket. I spoke with a supervisor customer service agent, who found the recording from my first conversation with the company in which the agent told me that I could make the change and still refused to help me or even give me a discount. We listened to this exact recording together and the agent refused. More than anything, I am appalled by the extremely low level of customer service. No refunds or discounts were offered. I had to buy a brand new ticket since I had changed my second ticket based on false information Priceline had given me. Shame on Priceline.

My experience with priceline has been horrible. Booked 5 rooms in a holiday inn hotel in fl and cannot accommodate to double beds. The reservation is for July 2014 and the money was already charged to my credit card. No refund, no change can be done and stuck with this deal. Spoke with one rep and she lied to me that everything was taken care. No resolution yet and my cc was charged over $2400. Called hotel, they say is priceline. Called priceline, they say call the hotel. Priceline guaranteed for 2 people but they assume you will sleep on same bed regardless.

I had booked a ticket through Priceline. I needed to cancel the tickets which I did. They were clearly stated procedures for cancellation which I followed. However, once the ticket was cancelled, I lost the entire value of the ticket. I called Priceline repeatedly and wasted several hours but no one was able to help me rebook the ticket.

My experience with Priceline is very bad. I have booked a hotel, advertised as a 3-star, but ended up with a 2-star which is nightmare before. Immediately I called Priceline but they are no help. Customer service is horrible.

I would like to bring it to your attention a hotel reservation confirmation completed through your website (Priceline.com) on May 27, 2014 for August 9 to August 23, 2014 at the Hilton London Olympia Hotel (Confirmation No. ** Trip Number **). The total amount charged is $2,625.14 USD. It was my pleasure to access to your valuable website that provides incredible offers and very attractive prices; however due to my unfamiliarity of your website, as a first time user, I was confused and made the confirmation to the purchase mistakenly. Unfortunately, my plans are not yet confirmed and my visit to London in August has not yet fully approved by my Employer.

I recently booked a hotel and rental car from Priceline. The price was fair for both hotel and car. The trip went well. But... when I received my Visa bill, I discovered the Priceline added a charge for rental car insurance that I did not authorize. When I called the phone number given on my Visa bill next to the reference number, I was told that Priceline is not responsible for rental car charges, even though the whole transaction occurred on their site. They had me call another associated site - RENTALCARS.com, which basically refused to reimburse me. They said I should go to their website, under the "Contact Us" link and write my complaint. This is BS. I will NEVER do business with Priceline again.

I reserved a hotel room online through Priceline with Days Inn in Azusa, California. I booked the room for a visiting guest and her cat. The hotel had advertised "Pet Friendly" on Priceline. My guest checked in 2 hours early and paid Days Inn $10 cash ($5/hour). An hour later the cat was delivered to my guest. My guest went to the Hotel office to ask that maid service not come in unless she was there because the cat would try to escape. Days Inn said she could not stay because she had a cat and she did not tell them in advance. They said she was not in one of the rooms OK'd for pets, but they did not offer to move my guest to one of those rooms. They just demanded she leave. She said they were insulting.

I arrived at my hotel this past Wednesday, only to discover that my reservation was cancelled. When the manager of the hotel called Priceline, he was told "the customer cancelled this reservation a week ago." Yet I did no such thing, and I was standing right there anticipating checking into my room. The hotel manager was very patient with the Priceline employee and continued to work on my behalf, knowing I would not have cancelled a reservation for which I would then show up! The Priceline employee finally agreed to pay the hotel, but the first credit card number provided to the hotel manager was rejected.

Booking a 3 star hotel in Covina, I got Park Inn. This is a rat's nest. Guests are fleeing when they see it. I stayed there before, and posted pictures in Tripadvisor. This hotel is a tear-down. And Priceline sold it as a 3- star. Customer service did nothing but read their standard piece of paper about how they talk to management. Ridiculous. Supervisor Brandon had the nerve to say, "You saved 20 dollars".... No, Brandon, I lost 75 dollars. Nobody in their right mind, not even me, will spend a night at this hotel. But Priceline do not care. Sad.

This is not my first time using Priceline but it will be my last. I needed to cancel my reservation and I was told I couldn't cancel because of the discount I was getting I would be unable to do so. Mind you my discount nothing really my room was $50 for 1 night and with taxes its was $59. But I trusted them and went with the flow because of a good experience. I think this is a crock of you know what. This is in very fine print and you have to click on several pages to view this information. I will never ever use them again.

I rented a car through Priceline/rentalcars.com from Budget in the Cayman Island and was forced to pay additional 280.00 for insurance. I had travelers insurance and coverage from my credit card. I was sent a survey from rentalcars.com, let them know what happened and I got an "oh well" email back.

I booked a flight at a good price and then the next day the price went down. I spoke to someone on their online chat tool about getting the lower price but by the end of all the questions, I was unsure if I wanted to take the risk of cancelling my flight and rebooking. So they asked, "Would you like me to cancel your reservation?" and I said, "I will do it, thanks" b/c I was still unsure as to what I wanted to do. I figured I would just keep my price. Then I got an email stating that my flight had been cancelled and now they will NOT reinstate it. Saying "I will do it, thanks" does not give them the authority to cancel it. Now I am 10 days away from my departure date fighting them trying to get back on my original flight since it should not have been cancelled in the first place.

On May 13, 2014 I was checking prices for a one-way car rental from Pittsburgh to Washington D.C. Somehow, Priceline web page makes a reservation for a car that must be returned to the same place I rent. I definitely did not confirm, I just returned to the previous page. Then, I checked the other websites to get one way rental. They have sent me a confirmation and immediately they charged my credit card. When I realized that there is a mistake, they did not refund my money before they charged me $51 to break the contract charge. I DID NOT HAVE any reservation for the car from the beginning, however, they said they cannot do anything about it. They have a faulty website, be careful, better yet don`t even bother to check prices with them. They are not definitely the cheapest one.

I used priceline.com to book a Carnival cruise in June 2014. I booked two cabins and I qualified for a promotion they were having. I would be able to get two rooms up to a $150 value in New Orleans. We are driving down to leave out of New Orleans so this was perfect and the reason I booked the cruise with them. My agent was very nice while booking and would return my calls, but once I gave deposit it was total confusion. My booking agent had told me to give a deposit and I had two weeks to pay the rest. The next day I get a call from Carnival telling me that I had only 24 hours to pay balance or lose my deposit. Didn't think much about this miscommunication and paid the balance. Then I go online and booked my trip to New Orleans as instructed using Express Deals on priceline.com.

I rented a minivan via Priceline. I did it through the name your own price section. My bid was accepted for $40 per day for 10 days. When I received my invoice for the rental, $219.60 had been tacked on for taxes and "fees". I tried via e-mail and phone calls to find out just what those "fees" were. I was given the run around. Each person I spoke with said their computer didn't have that information. I knew that taxes were 6.85% so that was just a small portion of the $219.60. I finally asked one young man to let me speak to his supervisor. I was given "customer relations". Again I was told that no one there had a break down of the fees. Each e-mail I received pointed me back to the contract which only states the amount of taxes and fees without a breakdown. No one at Priceline was able to give me an answer - I even put in one e-mail that I know they didn't pull that figure out of the air!!! Still no breakdown was ever received. I will NEVER deal with Priceline again - this is a huge ripoff!!!

I made a rental car reservation through Priceline, picking up the car at Miami airport and dropping off at Tampa airport. The reservation price was approximately $22.00. But what a surprise when I went to pick up the car... The price increase $84.00 - final price $106.00. The reason was due to dropping off the car in a different location. I called Priceline and they did not want to help me. Their excuse was that the price that they provide on the reservation is only an estimate but not the final price. Then It doesn't make sense to make a reservation through them if the rental companies are not going to honor Priceline original fees. I WILL NEVER USE Priceline for any reason. They do not have ethics and they promise you something that they will not be honoring.

I recently purchased a car rental through Priceline’s Name Your Own Price. My wife was traveling from Sacramento to Redding, about 2-hour drive. I pre-arranged the rental and paid for it in advance. When she arrived to pick up the car, they would not rent it to her because the credit card I used was in my name. However the last names were the same. I spoke with the rental car manager at Budget and he stated that there was nothing he could do and I needed to contact Priceline, which I attempted to do while my wife was waiting for a resolution but was unsuccessful. It was like a merry go round.

My first experience with Priceline wasn't the greatest. Got a decent hotel for a good price; however, I had an issue with my car rental. I had thought that I was getting a car that would fit 4 people - it even stated that the car would fit 4 people. When I went to the service counter I was told that the car I requested wouldn't be able to fit 4 people and I would need to upgrade to a bigger car. I wasn't very happy about this and was given the run around. I eventually had to get a bigger car and pay more for it.

I book a flight through Priceline for 578 which they authorize and no tickets which I don't have cause the airlines doesn't have none!! I really think this is bad business to take money for flights that you have to see if the airlines have them!! I'm really piss about this and I will never book with Priceline again.