Priceline Reviews

Priceline is a joke, and I will not be doing business with them ever again. First, the NYOP option saved me all of $15. I know, right? What huge savings. Second, when an issue at work arose that interfered with my flight plans, they would make no exceptions at all. I read and understood the terms that the flight is not changeable. However, I got a $15 discount, c'mon now. I would understand their unwillingness if I had gotten $100 off, or even $50; but $15 freaking dollars off and they can't make an exception. I even offered to pay the difference, or some sort of fee, and they still refused. Considering I gave up a lot of authority of when I fly and how many connections, etc etc, for ONLY $15. (I just can't get over that...) I think Priceline or the airline (American Airlines) should throw me a freaking bone.

I booked a flight with Priceline online for my itinerary to be changed. When it was changed, the return flight time did not work for me so I called to change it. Everything was changed and in order or so I thought. When I arrived at the airport I was told that we did not have tickets to or from our destination and that Priceline did not put in the order for our tickets.

On Dec 2014 I purchased a ticket for my parents to go to Mexico (round trip), they were supposed to fly out Jan 7th, but due to my dad was hospitalized from the 4th to the 7th late night with follow up appointment, he couldn't fly out till a week after. I tried talking to customer service and after they asked me for the doctor's name and hospital he was in, they still didn't changed the date or cancelled it to get another one. I got another ticket through them and I'm still trying to get some of my money back but I don't think they are going to. Never book through Priceline again, worse experience ever.

I recently used the "name your price" tool on Priceline flights. When I began my search I entered the dates of 5/1-3/2015. No flights matched my bid so a box popped up with suggestions of how to modify my flight. Above the options for modifications it gave you an option to change your date so I changed my dates to 4/30/15 and 5/4/2015 so that I would be at my destination during the time frame I needed in case my bid landed me a redeye flight. I was given a redeye flight for my initial dates, exactly what I was avoiding. After speaking to Priceline management the only solution I am being offered is to pay $200 to cancel my flight. Apparently when you change your dates they do not honor it unless you start the entire search over.

Be very careful reading the disclaimers on this site. I have a family of 5 and needed a hotel for 2 nights. I used the "express deal". The disclaimer states that rates are booked based on double occupancy. It also states that your CC will not be charged until you speak with the hotel and any add-on needs are met. Where this is unclear is the CC is charged as soon as the hotel agrees to the price not any additional requests or needs. I called the hotel and they were only able to provide a rollaway bed and 2 queens. Not the end of the world, but not what we wanted to book and now we are stuck! I will not use them again - worth a few extra dollars to know what you are getting!

Never ever I use them again, very bad experience. They don't give you any confirmation page to confirm before they charge you. The coupon they send, it don't apply. What bad company. Never use it.

I booked a hotel in Chicago to visit my husband on his birthday (he's been there for several weeks for work). I wanted to bring our small dog because we have no kids and she is our family. I spent almost an hour in their website picking a hotel. I wanted a decent hotel (~3 star) with a free breakfast that was pet friendly. I went through their express deals because we don't have a lot of money and I was traveling in a budget. Every hotel I looked at, I made sure to check their pet policy. The one I decided on was a 2.5 star but with an 8.0 for customer rating and their pet policy said "All Pets", unlike the other policies that stated "pet fee" or "$50 per pet" etc. I expected a company that advertises hotels to disclose this information and it looked like they had. The room was only $50/night which fit my budget, so I booked it.

I needed to cancel my reservation, and I had booked the rate that said "Free Cancellation Available", but apparently that isn't true. They advertise it as able to cancel, but in the "terms and conditions" it states that you cannot cancel your reservation. When I called to discuss the issue, the customer service rep read a response that was clearly generic and didn't answer my questions, when I asked to speak to a manager I was told that he is not allowed to transfer someone to a manager, and that if I had a complaint I had to mail it into their headquarters - which is absolutely absurd. I will never book through them again and advise others to never use them as well.

I booked a one night away stay on the priceline.com website for my husband and two children. When we booked our room we were given 3 options on the site. A single queen bed suite, a double queen bed suite or a double queen bedroom. The double queen bed and the single queen suite were the same price. We spent more to get the larger room. We booked the double queen suite because the correlating picture had a couch. When we walked into our room there were two queen beds with a partition separating them. The only additional seating was 2 kitchen chairs and 2 stools. The room was not even big enough to accommodate any additional seating and the suitcase rack barely fit. We asked the front desk and they said that they do not have a double queen suite that correlated with the description that we were given. They said that no such room like that exists on their website.

We spoke to customer service rep who verified our choice of hotel area was indeed ocean front with beach access. After our price was approved we received a email that stated we had a hotel near the mall nowhere near the beach. I called and was told well it was within our shaded area which was not true. They refused to fix the problem or offer a credit. I was told it was non refundable regardless of their false advertisement. Shame on Priceline for being this dishonest. We are disputing fraudulent charges with our credit card.

I purchased plane tickets to travel to Hawaii - I saved all my life to go, it was a big event for my husband and myself - through the Priceline site. I paid with my Visa card, buying for a Feb. 2015 flight. It was October 20th or thereabouts, then on the 22 of Oct., I got an email from Priceline to confirm I had purchased a rental car from National car rental through them. It was for two weeks for close to $1400.00. I called them immediately as they used my card information from the day prior when I purchased flight tickets. When I called to complain and get them to remove the charge (which was on October 22, 2015) they refused to give me back the money, telling me that someone had purchased the rental car .

My wife planned a trip with Priceline and they got us for almost $900 extra and within an hour I had found a deal that was way better than theirs and had tried to contact Priceline to see what they would do about it. It took over 2 hours to get to a point where they told me that since the hotel is already booked up they can't do anything about it. Sorry about my bad luck - kind of a smack in the face considering they're supposed to have the best deal and if not they're supposed to make it the best. Best rip off on the internet I found so far damn almost a thousand dollars.

NIGHTMARE. Period. I booked three tickets through Priceline.com in Jan., 2014. We were scheduled to depart in June. My husband had to come back earlier than the other two, so we had to book two separate reservation. Everything was CONFIRMED by the airline company. Then, just FIVE DAYS BEFORE THE DEPARTURE, the airline company contacted us and told that my husband's ticket was invalid BECAUSE OF THE BOOKING MISTAKE MADE BY PRICELINE'S SUB-CONTRACTOR. The airline rep informed he had no seat unless he was willing to fly to other country first. Everything was scheduled in our country with our family, especially my husband's side, and we could not delay the arrival. I had to spend 4-6 hours a day for three days trying to fix it while Priceline and the airline company blame each other, but finally we had to give up and book tickets with other airline company.

We booked and prepaid for two hotel rooms in San Juan. When we arrived at 11 pm, we were told that there were no rooms available. The hotel clerk said that they would refund our money, and provide rooms at another hotel across town. When we checked out of the second hotel the next day, we were provided with a bill -- the new hotel said that we did not have prepaid rooms.

Made a reservation at SpringHill Marriott in Corona California through Priceline. Got a very good rate but despite the fact that the hotel was half empty, they put me in a handicapped room. No bathtub, no vanity. The shower has no edges for being wheelchair accessible and water floats throughout the entire bathroom. Wifi doesn't work either. The front desk lady told me that this is the only room they have available for "this price"!

I paid extra to make the reservation cancellable. I called 4 days prior to the reservation date to cancel, only to find out I was 6 hours late. I called the hotel directly. They were willing to cancel with no penalty, but bookings.com, whom Priceline farmed the reservation out to, was not, citing my "contract" and blaming the hotel's cancellation policy. I was forced to eat that night's stay. Don't use Priceline unless you are positive that there is no possibility of a change in plans.

Dishonest and shady company. Customer service is rude and arrogant. Spoke with **, and was treated very poorly. When I asked nicely to speak with someone else he refused. NEVER will do any business with this company again.

If you are using Priceline as a base for ANY pricing whatsoever, DO YOUR HOMEWORK! We had a terrible (and pricey) experience when we used them (Renting a car). Do NOT put complete trust in them. We trusted, and were not happy AT ALL with our results.

My wife was searching for a flight or car rental to go see my daughter and her husband in the military. She was comparing prices for both however she initialed both, thinking she would be given an option to confirm. She found out she was charged for both. We called and spoke to many representatives as well as their supervisors trying to get one or the other canceled. We were given a resounding tough ** you initialed for both you have to pay for both??

After years of getting eye rolls from hotel desk clerks I decided that it would smarter and less aggravating to join hotel rewards programs instead. So I tried renting a car with them. The rate they gave me was awesome. But when I arrived for a scheduled pick up the place was closed for an hour. I had to cab it to the airport. 200 dollars more and 2.5 hours later I was on the road in a tiny economy car. Priceline refused to cancel the reservation until they could reach the company and verify that my story was true. Don't mess with them. I didn't expect compensation but an apology would have been nice.

We were guests at the Holiday Inn Hotel and Suites Tallahassee Conference Center North February 13-15, 2015. Our stay was disappointing from the very beginning. Firstly, I observed guests who checked in before us being offered complimentary bottled water. However, I was not offered any. In fact, I had to ask for it. In response, I was given one bottle, and had to request another one for my mother. I believe that this occurred because the guest offered the water were white. However, we are black.

I have used Priceline several times. If the rating is 7.0, I usually have to refuse 3 to 4 rooms before I get one that is clean. I only have minor problems with hotels with an 8.0 or higher rating. Priceline.com charges you, the bidder, an 8% fee for using their service. Rules for using Priceline.com: first, Priceline.com is non-refundable. Second, NEVER purchase/bid on a room with less than a Priceline customer rating of 7.0 rating. I prefer at least and 8.0 customer rating. Never bid/buy a hotel with no rating or less than 7.0. Third, bid on a room only after reviewing and studying the "Express Deals". You can always get the same hotel for about $3 to $5 less per night than the Express Deal price. Fourth, never click on one of their emails to "rebid" on a room. This will result in a room less than what you really want, but their "NO REFUND" policy will force you to keep the room.

I was checking on name your own price for rental cars and submitted a bid to see if it would be accepted. It was not what we wanted. I did not hit confirm and my computer went down. I received an email confirming the reservation a short time later. I called them immediately and their response was, "Sorry, nothing we can do about it. Your credit card has been charged." A couple days ago I found a better price on a hotel I had reserved. Even though it says the reservation can be changed up to March 24, they told me they could not help me. No customer service here. I will NEVER use them again.

I used Priceline to book 2 hotels room this weekend. We got to the first hotel and they told us we didn't have a reservation. They told us it was accidentally booked for Feb. 6th instead of March. 6th but this has happened before and we could just call and Priceline could update it. We called Priceline and spoke to an agent who advised us there was nothing she could do. After several calls from the hotel to Priceline telling them to change the date and they would let us in, the agent refused and advised there was absolutely nothing her company could do for us. We went into the hotel, they felt terribly and let us in the room for free. Double Tree in Niagara by Hilton, amazing!!! My 2nd night was booked properly, thank God. Never use them, their customer service is disgusting!

We made a standard hotel reservation week in advanced. No "Name Your Price" thing. Wanted to cancel due to unforeseen changes. The agent informed policy attached to our purchase will not allow to cancel. We are devastated to find out the policy they slipped in the background. I am not financially strong therefore I can't hire a good consumer lawyer to have investigate their business investigated. Shame on Priceline.

Landed in airport. Tried to get car - told to go to another location. I called ahead to new location. Told them I would be there in 10 min, gave my reservation number. When I got to site I was told there were no cars left.

Booked a hotel through their regular booking service. Paid the same rate as the hotel was offering. Need to cancel one night well within the cancellation period and was told I cannot cancel only one night but must cancel the entire booking. What rubbish! Will never use them again. Stuck with two nights at $299/night when only need one. Still fighting on!

I purchased through on Priceline a hotel + car rental (plus insurance). Had to make an emergency trip home only a day into my trip. First I called Hertz. They said to call Priceline. Called Priceline. After finally getting through the prompts get an answer. Talk to guy. Put on hold 6 minutes. Talk to guy who says it's non refundable. I ask him why I can go to any car rental location, rent a car, and cancel and get a refund early if need be. He says it's in my contract. I told him it was a ** policy and I won't be using Priceline anymore. Then I hung up.

I purchased two flights with Priceline in January and they charged me 5 times which was exactly $1,251.40. I called two days later to complaint to priceline and they were RUDE and did not help me in any means and the supervisors name was **. I then called my bank and spoke to them about the issue at hand- they started three investigations and got me $510.87 back into my account. During this time priceline kept denying that the money was taken out so I proceeded to send them my bank statement roughly around 5 times. The issue to refund $229.66 has not yet been resolved and now it has been two months.

Made name your price hotel reservation for $3000. Priceline included insurance. When I could not get airfare, I tried to cancel reservation 5 minutes later. Could not get anyone at priceline. Called american express. They told me not to worry. I assumed because I had purchased insurance it would not be a problem. Neither american express nor priceline will refund my $3000. Never went on the trip.

Made name your price hotel reservation for $3000. Priceline included insurance. When I could not get airfare, I tried to cancel reservation 5 minutes later. Could not get anyone at priceline. Called american express. They told me not to worry. I assumed because I had purchased insurance it would not be a problem. Neither american express nor priceline will refund my $3000. Never went on the trip.

When I booked the reservation I immediately got an email saying my stay was confirmed at a hotel in Kissimmee, FL. Conveniently Priceline doesn't have access to look at the same website I am looking at where they are falsely advertising.

I made reservations online for Friday night (I thought). During the process, I kept clicking on Friday, but it kept changing back to Thursday night. When I finally thought it got changed back to Friday, I submitted the form. When the confirmation came back, it said Thursday. I called within 5 minutes, and the only thing they offered me was to cancel the reservation and to charge me the full amount of the charge. They have continued to tell me to call them back, blaming the hotel for not responding. Therefore, I have to pay the full amount.

When I am told that I am responsible for taxes and fees, I accept that. To book me at a hotel that makes me pay ADDITIONAL fees upon arrival is misleading. "Surprise! This is your hotel! That will be $60 extra when you show up!" Then, to take the internet you pay for with that added hotel fee (that all guests pay for. Not free) and advertisement on Priceline's site as "free internet" is dishonest. That is moving numbers around behind the scenes to try and catch their paying customers on a technicality. Not to mention that this is NOT the first time I have been told I would be in one location when it is referred to as another "lesser than" location in reality. Probably also a technicality by being a block away from the zip code.

Booked a hotel via Priceline mystery hotel (Not bid, the price was set). I wanted Times Square area as I needed to do some shopping there and I had little free time. I paid over $200 before tax and Priceline scam charges (it's a scam since I didn't get what I paid for, not because they shouldn't charge it) when I could have gotten the hotel I ended up in for about $130. I was sent a confirmation that I was booked at the Row hotel. When I got to the hotel around 5:30 PM, I was told they had no room for me and that they were overbooked. I was being moved to a hotel in another part of town. Since I had a dinner at 6:30 and it took 30 min just to get to the front desk, I had to carry my luggage to dinner. By the time I got to the new hotel, I had no energy left to take a cab back to Times Square and so I didn't even get to do what I had planned.

First time AND LAST time using priceline.com. I found a much better price five minutes after using them--THEY REFUSED TO REFUND ANY PART OF THE PRICE for a flight two months down the road. So I called them on their "PRICE GUARANTEE", that they will refund 100% of the difference if you find a lower rate, which I easily did--$273.00 less. Their slimy, legalese way out of honoring this false claim is that it has to be the EXACT same itinerary, down to the same airlines used and same rental car. What a sleazy, non-customer friendly way to run a business. I will never use them again and will make a point to steer all my friends and family and co-workers away from priceline and to companies like cheapoair, who offered us the much better price. Priceline is a scam company.

While booking a trip online is relatively easy, dealing with customer service is not. My fiance and I booked a San Juan vacation for my 40th birthday, but our flight home was canceled due to one of the Blizzards in the Northeast. The airline automatically booked us on a flight more than 24 hours later, which was unacceptable as we needed to return home to our children. Priceline was unable to offer us an alternate flight nor any sort of refund and we were forced to spend an additional $200+ to rent a car in NYC to get us home to Boston.

I have used other travel booking services in the past, Expedia, Travelocity but recently got the runaround with Priceline. My airline trip was cancelled and the airline rebooked me on a flight the following day. This incurred unexpected expenses such as hotel and food on the layover. I contacted the airline customer service and requested to move my return date one day later since we lost a day of vacation due to the cancelled flight. They said they would normally do that for me with no cancellation fee due to the flight being cancelled however since I booked with Priceline I would have to contact them.

We booked a room through Priceline for a concert. Unfortunately the concert was rescheduled for 3 days later. I called priceline to change the reservation to the new date, even offered to pay any difference in cost and was told that not only could I not change my reservation, I could not receive a refund. I called the hotel directly and was informed if I would of called them directly, I would of been given the same price and would of been able to change the date. Never again will I use this site. Their customer service agents barely spoke English and offered us no kind of resolution except they would keep our hard earned money.

Driving in the mountains of eastern Kentucky we decided we may need to make a reservation for two rooms, one pet-friendly. The cell service was sporadic but we were able to find motel listings for the next town and found a phone number for motel reservations in the town. We called and got what sounded like a guy working from home based on the background noises. The painful process of kind of rooms, names addresses, credit card numbers etc started. At one point we lost cell service but the guy called us back since he had our phone number. Now all this time I am headed east at 70 mph and am getting close to the town.

I booked a two week stay with the express deals option for a 2.5 star level hotel. The hotel I received actually falls under their 2 star category. Immediately, I contacted Priceline with my concern and they said they stand behind their rating and I got what I bid on. However upon checking to hotel the amenities that were guaranteed for that star level did not exist. I contacted Priceline again to complain and request a refund. They called hotel to verify and agreed that they didn't keep up their end of the bargain and offered a coupon for future use. I requested a refund of money. They said no and again offered coupon. I said I wasn't interested in a coupon - I wanted refunded so I could go somewhere else. Again no refund, but offered the coupon.

I booked a hotel in Pinellas Florida. It was the Budget inn. The decried said it was clean family friendly hotel but it was far from the truth. There was bugs. The shower did not work right. The TV was not a 32in flat screen. The air or heater did not work. There was drug deals going on. It looked nothing like the pictures that was online. It was the worst hotel I have ever stayed at.

To anyone thinking about booking through these idiots, don't!!!!!! They over charged my credit card 100 dollars, and won't give me a refund! ** services and a fraudulent company if you ask me!!!!!!!!! If you plan on booking, use Redtag or Expedia, as I have had no issue with them!!!!!

I decided to accompany my boyfriend while he had several medical tests in downtown Chicago. I booked a Priceline hotel at what we could afford, got a 3 star hotel for $59. As soon as I got my email confirmation, I realized I selected the wrong date! I was in a panic, so immediately called Priceline customer service. They told me (several times) that there are no refunds/no exchanges. I told the woman that I understood that, but it was truly an error and I JUST made it maybe one minute ago.

We booked two different hotels using the Priceline app in Saint Catherines ONTARIO CANADA. The prices showed up in Canadian dollars until the purchase. For example, one hotel was $95.00 CAD and the other was 107.00 CAD. When I checked my credit card I was charged $140.00 for one and $150.00. I WAS SHOCKED! They did false advertising - they advertised in CANADIAN DOLLARS AND CHARGED IN AMERICAN. When I called the company they said it was too bad and that they were not going to do anything about it. I was shocked these people rob you, falsely advertise, and then won't give your money back. NEVER EVER BOOK ANYTHING WITH THIS COMPANY. BEWARE. WORSE CUSTOMER SERVICE EVER.

We reserved a hotel in Eau Claire, MI instead of Eau Claire, WI by accident, and Priceline refused to refund our money. Their customer service agents are in another country and are very difficult to understand. They must be told to read from a script and never deviate from it because the four times that we called, I could not find a reasonable person that could say anything else besides what was on their script. Even that was difficult to understand because of their thick Indian accents. Please do not use Priceline. They are not serving their customers with fairness and reason. They have NO problem taking your money unfairly!!!!

Bought a hotel off priceline for my honeymoon. I got here and it's a timeshare sales company. I paid a resort fee and it turns out you have to be a timeshare owner to get all of the things they said I would get with my resort fee. I would understand if they gave this stay to me for free but I paid good money and don't want a timeshare sales pitch.

Jan 15, 2015 I booked a rental car/mini van for two weeks at the Eagle Co airport ($750.88). When I went to file it I discovered that I had already booked a rental minivan way back in September 2014, same time frame/same car for $533.14, BAD ME I had forgotten. I called Priceline immediately. They essentially said tough luck! I call Budget who Priceline made the reservation with, they would cancel but I had to deal with Priceline. The other reservation was with Avis and prepaid! AVIS AND BUDGET ARE THE SAME COMPANY. I thought since I was a good customer with American Express they would help me. NO they have a "special arrangement" with Priceline. So I got screwed! PRICELINE WAS NOT THE BEST PRICE.

Advertising does not tell you that your bid does not include taxes. Actually price is significantly higher. False and misleading and they don't let you cancel. Do not expect the truth or honest service from them.

I was browsing hotel deals on Priceline and clicked too far into the prices and accidentally booked a hotel in Jamaica that I did not intend on booking at that point. I called Priceline right away but was traveling and did not have good service. I spoke with them in the 24 hour time and told them what had happened. A nice agent by the name of Kelly told me she will see what she can do and she contacted Hilton and could not get a hold of anyone and to call back in the morning.

My credit card has been charged THREE times: First time from priceline (Hertz Corporation Confirmation: **) with the amount of: $137.50 on 2/14/2015 from PLN*PRICELINE RENTAL; $55.00 on 2/14/2015 from PLN* Tours&Attractions, for car insurance; CAN $481.00 from HERTZ RENAL SYSTEMS on 2/16/2015 for car rent and insurance. I ONLY picked the car on 2/16/2015 and return it on the same day on 2/16/2015 with charge of 68.54 for one day; however, I have NOT get the rest of my money back yet!! Hope I can my money back soon, please, or should I contact my bank customer service. Thank you.

My husband and I booked our room through Priceline. This place is absolutely HORRIBLE! We had to try 3 different rooms before we finally found one that didn't have an overwhelming smell!!! It still smelled bad so we left the window WIDE open and the heat on. This place is FILTHY! The sheets and the towels were a very dingy brownish color. The closet doors were broken and didn't open and close right. The toilet seat was old and broken, and it didn't always flush good. The sink drained very slowly.

On December 17th, 2014, we contacted Priceline via telephone in order to alter our returning flight on our current itinerary. My husband received military orders prior to our departure, that he was required to return to Fort Bragg, NC, on December 30th, 2014. Initially, when we booked our flight, he was required to return on January 2nd, 2015. We explained this to the representative we spoke to, and he assured us that we could make the necessary changes to our current itinerary, if we paid the mandatory flight change fee of $200, (the airline fee) and $35, (the Priceline fee) per passenger.

I booked a three-night stay in a hotel in Kansas City for my son and his friend, who were visiting there. Made it through Priceline as they offered an affordable rate for a very nice room. I paid in full for the three-day stay via PayPal. Since the reservation was paid for under my name and I wasn't going to physically be present at the hotel, I contacted Priceline to be sure they understood the situation and that my son would be able to check in without any trouble. On the online chat session, I asked the agent about this situation, and here's what she told me--all of which turned out to be false: 1) My son would need a photo ID and a credit card in MY name. This was after I'd already told her that I would not be physically at the hotel (so my ID and credit card wouldn't be there either). I told her that he would only have his driver ID and his own debit/bank card available when he checked in.

I did not see the cancellation policy when I reserved a room for 2 nights in 5 months. I got my confirmation email and saw the policy and immediately called - within 30 min of making the reservation - and tried to get them to cancel and refund my money. But no. Priceline does not care about the customer, just the money. I won't ever use them again. It cost me but I learned my lesson.

Booked a flight on Priceline to leave on a specific date (Friday) and return on another specific date (Monday). When they processed my reservation they had my return on the day after the date that I specified (Tuesday). I called customer service to correct the error. After 15 minutes of being on hold (not too bad for these days) the agent informed me that their policy allows them to make the reservation within 24 hours of the day I requested to travel and there is nothing they can do about it because the airline won't let them.

My son bid on a car rental. There is a box to indicate if you are under 25 years old. He selected age 21-24. The site says that if you are under 25, your bid includes the under-age surcharge, and to bid appropriately. After his bid was accepted and paid for, the confirmation stated "Driver over 25". He called the car rental company and they told him it would cost an extra $25 per day (it was an eight day rental, this doubled the rate). They would not let him cancel, and told him he had to contact Priceline.

We used the Priceline service and would like to just inform other middle class people looking to save money using their service what really will happen. It isn't pretty. Avoid if at all possible. Long story short never use Priceline. I will never come back again. Long story, long - first things first, imagine my situation. Newly engaged and so excited for our destination wedding in Italy (from Boston). We booked our flights in August for a May wedding. We were thinking book early, save money, we are paying for our wedding ourselves and needed to save every dollar we could. We were hesitant to book a 2 ticket itinerary for $2760, but figured the prices would only go up. We spent our very hard earned money that day in August.

First, I'm sorry about my bad English! I rented a car for 2 weeks, they have an insurance 11 dollar a day! I purchased the policy, when I went to the rental office, they had no idea about that insurance!!! I said I'm not gonna take a car without an insurance so I made a policy with the same rental office! The next day I realized that Priceline charged me 77 dollar for the insurance policy! So I have 2 insurances now! I told them that "I have 2 now because the rental office had no idea about yours", they said "okay, we will solve the problem within 10 days!"

Horrible. We rented two rooms expecting 2 beds in each. We were placed in a smoking room with 1 queen and non-smoking room with a queen. Absolutely disgusting conditions! We had to go to the store in town and purchase blowup beds and bedding for our kids to sleep on, which ended up more than the Priceline bid for the two rooms! I am done with Priceline. This is the second time this has happened to us...but never again.

Priceline will guarantee an amenity, but there's no guarantee that it is operational. I have given Priceline the benefit of the doubt multiple times over the years and have given them another chance again and again. Each time, I have been disappointed. This time is my last. If you say that you have a pool, it should be operational. If you advertise the pool as an amenity, it should be heated so people can use it, or a heated Jacuzzi should be offered as an alternative.

Booked two rooms, 5 adults, on their drop down menu. When I got to hotel, they gave us two rooms each with only one double-size bed! The hotel manager laughed in our face and said they do not honor Priceline beds or number of people! Slept on floor as 'no money back' policy. Priceline should NEVER have the amount of adults on their menu as it's a SCAM! 5 people and we got two beds!!! Bait and switch scam. They should be shut down. Vacation ruined.

I booked a hotel through Priceline for 2 adults but when I contacted the hotel they said they only had rooms with 1 bed. When I complained to Priceline they refused to help out or refund me so I could book another hotel. It should have been clear when booking that this hotel only provides one bed and I should have been offered a refund or a booking with another hotel.

I have booked the hotel through priceline.ca as a regular booking, not price bidding type where you don’t know the name of the hotel etc. At the time of the booking the rate displayed also showed "FREE CANCELLATION". Now at the time of cancellation I am told that booking was non-refundable. Upon requesting with Priceline contact, the booking contract sent to me is unrecognizable. Additionally the prices at the hotel website are actually cheaper than the priceline.ca website. I feel taken for a ride for trusting the website for bargain prices.

On my first and last time I've made reservation for hotel with the Priceline. I've got confirmation, and this hotel wasn't what I've been offered. None with location, none with accommodation for disable, none of discounted price. I was so upset and disappointed, called immediately to Priceline to change this res. for another hotel, which is good for disable persons. In next 15 minutes, I've been told its non refundable and non canceled. Now I have to dispute my c/card charge, but I will not pay this company for such a wrong service.

I bought a vacation package: round trip airfare, hotel (3 nights) and car rental. It saved me about $20 over purchasing everything separately. Yet, I made a mistake. On my flight out, I read am instead of pm. I called Priceline. They said "You signed an agreement. There are no changes unless you can call the airline." I asked the airline if they had any other flights, they said yes. When I asked if I could take one, they took my info and they began yelling at me! "We don't even know how much you paid for this ticket! NO, you cannot change it! Call Pricline!" I called Priceline again, "$30 for this plus $75 for this plus any fee the airline charges, we can change that flight." It would be almost cheaper to pay for the ticket outright. Customer Service MY ***. I will NEVER buy a vacation package from Priceline again. I will also post this all over the internet.

I booked a room on Priceline. The room in question was $50 more per night than the hotel website and was a queen bed that I am suppose to fit my wife and two kids in. Priceline of course refuses to work with us at all. In this day and age of companies with great customer service, Priceline is stuck in the dark ages with an anti-customer policy. They are a terrible company. Never again.

I will never use PRICELINE again. For the first time I tried them and booked a stay at a hotel. More than 48 hours before my stay I received some unfortunate news. I asked for a reservation change...not a refund...and Priceline customer service was not accommodating and told me, "There are no refunds or changes allowed." Life happens to all of us but if a customer is asking for something other than a refund, the business should be able to attempt to satisfy the customer. This is one mistake I will not make again. DO NOT USE PRICELINE if you can not predict bad or unfortunate things happening to all parties attending.

I have used Priceline for many years. I was bidding on a particular hotel. Because Priceline boasts they can save you UP TO 60% on the advertised price, I began low, at 40% of the advertised price, and kept increasing my bid again and again until the bid was accepted at $29 less than the advertised price. Woo. What a savings. (NOT.)

Booked a room at the Days Inn in Safford, AZ via Priceline. The 1st screen I had come up after searching on where I wanted a room said no charge for cancelling or changing the reservation. I needed to change the date to two days later and both Priceline and the hotel said they would not or could not change it. Done using Priceline and ** Capt. Kirk.

Yesterday I tried to use priceline for the first time. I made numerous bids on renting a van for a week this spring. None were taken. Not even the bid that was 45 dollars a day....and their own ad said I could rent now from them for 56 dollars a day as part of my 'bid rejected' notification. I will spend 11 dollars a day more from a long established rental agency that will let me cancel the reservation. The 'savings' of 11 or fewer dollars a day does not interest me. I am done with priceline before I even started.

I used Priceline to book a room and when I got to the motel there was a gentleman in front of me. At one point he asked the price as he was checking in at the front desk. The person told him the very same price I received from Priceline. He most definitely just drove in randomly. So why did I have to book it? It was not the busy season. I am not happy with Priceline and I will not use their services anymore after many years of using them. Not happy.

I have used Priceline often, mostly for travel to Boston. I have had one other experience that was horrible, but today was exceptionally bad. I am traveling to Vegas with my daughters. I decided to try "name your price" under what was classified as a South Strip Hotel. They have other designations such as east or west of the strip. When a hotel is listed in the same classification as Mandalay Bay, New York, New York, etc I can safely assume that is it on the same level, and same location. However I made a bid, and found myself in a non-gaming, no sit down restaurant, not on the strip. Not to mention the price for the hotel was less than what I bid.

Do not use Priceline, no matter how tempting their commercials may seem. I booked a hotel in Wichita using the name your price tool and setting a minimum of three stars. When my reservation was confirmed for a price that matched almost exactly with the listed price, I looked at the reviews and the hotel had a recurring issue of non-smoking rooms smelling like smoke due to the rooms being side by side and not segregated.

We booked a hotel stay though Priceline and expected to be charged within 3-5 business as it says in their policy. 44 business days after I booked, I got a charge on my credit card. I thought it was fraudulent as I it had been 2 months so my credit card company cancelled my card. After I realized what had happened, I called Priceline to see if they could compensate in some way and they said, "Sorry, we can't do anything to help you."

What a rip off, especially when returning to a different location than the vehicle was rented from. 300% to 500% more expensive than Costco.

Lie about prices and the "refunds" are not refunds. Worst customer service ever. If you want to complain past India, you have to WRITE A LETTER! HAHAHA - like it's 1985. Never again.

They would not reimburse me for a hotel room when my flight was cancelled due to weather. This is such POOR management. They like to add salt to your wounds. Charge you even when you do not stay there and have no control over your stay due to weather. We were in the middle of a snow storm.

Booked a hotel through Priceline while traveling long distance with 2 children and a 6-month old baby. Spent a good deal of time browsing available hotels and prices with amenities. When we arrived at the hotel tired at 10 pm we found the room Priceline booked us was dirty and had not been cleaned from the previous reservation. The hotel desk said they were sorry and the maids must have missed that room. The hotel was booked full, no vacancy and could not offer us another room. The desk clerk called Priceline and attempted to get us help.

My flight was cancelled. When I booked my Priceline name your price rental car, I bought the insurance as it is winter and I thought the flight might be disrupted. The insurance said you could cancel the car if needed. I called Priceline to cancel the car reservation. They let me cancel because I had bought the insurance but there was a $35 charge for the cancellation nonetheless. Never saw anything online that said I would be charged even if I bought the insurance. Rude, I will not use Priceline again.

So I booked a room. Was supposed to be $39.00. They charged $75.92. I called to cancel my reservation and they refused to give my money back!

On January 20, 2015, I booked a hotel stay for three nights for May of 2015. I put in a bid of $150 and selected a four star hotel. To my delight, the offer was accepted and I was booked in The W San Diego. I was quite pleased with this hotel selection. I booked one room because it was just two of us girls that were confirmed on making the trip and it is to celebrate my birthday. But within a few days, two more confirmed. I remembered an email that was sent from Priceline that advertised "Add a room to your stay-Extra guests? Add a room to your reservation for the same nightly rate." Well I took this as add a room for the same nightly rate.

I tried to book a room in Barstow, California for 29 January 2015, as that was where I was at. I used Priceline for only the second time and it showed me three hotels in the area that were three stars (the best one can do in Barstow). I put in my credit card information, hit send and was shocked to see they had booked me a room in Yucca Valley, 80 miles away from my location. Priceline refused to change or cancel the reservation even though I immediately contacted them. I called the hotel to cancel and they said no problem. It is Priceline, who through their deceptive website, that refuses to correct the situation. I was also informed that many customers of theirs have this same problem on a continual basis. DO NOT USE PRICELINE AS THEIR SYSTEM IS DESIGNED TO STEAL MONIES FROM UNSUSPECTING CUSTOMERS.

Rented a car for 2 weeks in Little Rock. My father was in Hospice. The day after I got there he passed away. Needed car only for 1 week. Got Death certificate from Hospice care home to email to Priceline if needed. They would not credit me back for any reason. I felt they cut me off on the phone and had no problem taking my money. Bad business practices. Do not use this company. They DO NOT REFUND for any reason with any documentation! They just don't care!!!

I made a reservation for a car pickup and drop off, and told the agent that my flight was at 8. He entered it as drop-off at 8 (I said it would be by 6:30, but it was entered wrong). The original incoming flight arrival was 3:30, so that was the pickup time. I picked up the car at 6:30 pm, and dropped it off at 6 -- within a 24-hour window -- and Priceline refuses to credit me back for the day that I did not use. They state the reason as the hours listed on my original reservation.

This company is VERY inflexible -- We accidentally booked a room for my elderly mother in the wrong neighborhood to attend our wedding. We realized this once the confirmation email came across, and called them immediately saying we booked in the wrong neighborhood by accident. We called up, and they wanted to charge us $150 for changing the location. This is ridiculous. I had a similar issue with Ticketmaster for some tickets that were booked for the wrong date, and took them to small claims court to win my money back. Not only did they pay me the amount in full, they had to pay interest in addition. Ticketmaster never even showed up to small claims court (it wasn't worth them paying a lawyer to show up and defend them).

Sent confirmation without Order # and no receipt of charge. Last time I heard, taking something that does not belong to you is stealing. I found a hotel rate on their website for $42.00. When I checked my account they charged my account $60 dollars. Then they removed the hotel listing. They will not refund me.

In December, I booked a 9 night hotel stay through Priceline. They have a "Best Price Guarantee" and minutes after booking our room, I realized that the hotel was charging $25 less per night for the same room (a difference of $225). I contacted Priceline and discovered that they give you multiple excuses why they won't be honoring their "Best Price Guarantee" then they make it impossible for you to claim your refund. I looked online and noticed that others were having the same issue with them.

The Name Your Own Price feature advertises that you are getting a deal, when in fact, you may be paying the same or MORE. And getting a slew of legally-binding restrictions. What happened: Resort fees were not disclosed ahead of time. The same deal could be found on Orbitz, if you factor in resort fees. Imagine if I had coincidentally requested a higher price? I would have been paying MORE than Orbitz! There is NO WAY FOR YOU TO CONTROL for this variation. Resort fees can be $50 a night. How are you supposed to account for that when you Name Your Own Price? You can't. With Orbitz, the same room is listed as Free Cancellation.

I was participating in a name-your-own-price deal. I was not sure how to do it and accidentally booked the deal. I received an email and called. The deal is nontransferable or cancelable. I'm stuck.

Priceline has a name your own price system. I choose to try it. Huge mistake. I set their online system to place my return date on May 11. I said red eyes were ok, but I assigned the return date to the 11. They booked my flight at 11:59 on the 11. That's a ridiculous technicality! I called and they said they could do nothing. I was stuck with the bill. So, within 30 minutes of receiving their confirmation email I called my Credit Card Company and they took billing authorization away from Priceline.com. I also canceled the card.

False advertisement to lure you into non-refundable fare. Did the bid, then after winning I've checked public price and it was "buy now" lower than the one I "won". Even on their own website it was lower. They refused to cancel that booking, as it’s "not nonrefundable". What a BS. It was hotel that cannot sell their rooms for public price and I "won" it for paying more for that room!? Scam! Scam! Scam! Will never again use them.

I booked a room, through Priceline, down at the beach for my daughter and two children, ages 2 and a newborn. We go up to the front desk and we give him the reservation number and he states, "Oh I'm sorry, no children are allowed!" No children allowed? They didn't even have a swimming pool. When making the reservation we were not asked if we had any children.

When I tried to make the reservation my credit cards were rejected several times. I went to the bank to resolve and the charge went though. When printing the flight details the date of the return flight was changed by 1 week, from 3/18 to 3/11. After 5 hours of phone calls to Priceline and the airline and the corporate offices, no one could do anything but charge for the correction, no exception. No matter what I said or did or who I talked to, they would not do anything to help. They want another $175 per ticket or I would loss one week of my travel time. So now the money I saved to fly out of an airport much further 1 1/2 hours away was gone and almost the same as the one 15 minutes away. Don't ever use this company! They are so useless, liars and unreasonable.

I reserved a car for my wife at Payless in Las Vegas through Priceline. When she went to the Payless counter with both the Priceline trip number and the Payless confirmation number, the agent said he "had no record of the reservation." Despite showing him the printed reservation, he refused to honor the agreement. My wife was forced to rent a smaller car at an inflated price. When I called Priceline, they said there was nothing they would do about. In other words, if the car rental company doesn't honor the quote you received from Priceline, you have no recourse with Priceline. We will never use Priceline or Payless again.

I had booked one night stay in Des Moines for Jan 8th, 2015. However, I was not able to make it as there was blizzard conditions and highway 35 was closed between mason City and Ames, IA for the night. I had to spend the night in Clear lake IA and contacted both the hotel and Priceline the same night and explained the situation. Hotel said I have to work with Priceline and Priceline is refusing to give me any credit for a future stay or refund. I have contacted Priceline several times and they have not responded at all. I used the chat window, but to no avail. I have been a loyal customer for Priceline and disappointed at their service. I will not book anymore with them.

I booked a trip on Priceline where Priceline published that the breakfast is included. When I check in to the hotel they refuse and said you should talk with Priceline for any adjustment. I called support and after a long wait the customer rep agreed to issue a refund of up to $20 on a condition I should send the food receipt via fax and provided me a number and when I tried the number is not accepting any fax. This is ridiculous.

I booked a flight to Las Vegas with Priceline. I wanted to travel Jan. 9th-12. The flight left coming back home a day earlier. But I was charged the extra day at the hotel plus resort fees!! I called customer service for a refund but was told they can't get it to me. Wtf.

I decided to try Priceline once after years. Booked a package (flight + hotel + car) and immediately realized that I used the wrong credit card (used personal credit card instead of my corporate card). I contacted the customer care with 30 minutes of booking. All I asked for is to change the credit card info. When they refused, I checked if I can cancel and re-book with the different credit card. The response from the customer care was very irresponsible and arrogant. I will never try Priceline again in my life. And I will try my best to make, as much people as possible, aware of their scary dark side. PRICELINE.COM, YOU ARE A SHAME TO THE ENTIRE E-COMMERCE INDUSTRY!!!

I bid on a car and was asked if I wanted $50 off on the car if I applied for their credit card. I didn't really want another one but thought what the heck for the $50 off. I filled out the application and way down at the bottom it asked for a e-mail and password. As soon as I did that it rolled me over to their main page. I put in the e-mail and password. Right after that my application for the card was accepted and so was the bid price---minus the $50 dollars as promised. I called the customer number and they said that because I left the credit card page and signed in I would have to wait till the card came and apply it to a future purchase. What kind of scam is that? They stuck that sign in on the bottom of that page to get you redirected. I told them that they rolled me over to it and they did not care. Would not credit it to me for this car and I told them don't look for me to use Priceline again. What scammers. Customer service stinks!!

My new wife and I were traveling to Argentina specifically Mendoza for our honeymoon when our flight, which was booked through Priceline was canceled. We had prearranged all our travel plans based on the flights and when Priceline was contacted they stated there was nothing they can do. The airlines would require a change fee and they would not be responsible for it. We are currently missing our events. Also if you go on the web the flight we had confirmed on Saturday, which was a change from the original flight, is still being sold as a viable option.

I booked a hotel with Priceline 2 days ago, concerning I will get a heated pool with the top amenities included with the hotel package. Later after I booked the hotel, the customer service people told me the pool is seasonal. Hotel name: Best Western Plus The Inn At King Of Prussia. Then I chat with the Priceline representative and she confirmed with the hotel that refund can be issued or 20% refund can be issued. However the next morning I received an email that Priceline sucker representatives did a mistake and they can issue the refund. Then I talk with some other ** in Priceline and he said the same thing about refund. Again next morning get an email that refund can't be issued. Then I call again and another ** name Manuel from customer relation of Priceline said he can't do nothing. I can't cancel the hotel reservation or get any kind of refund. So ** up.

After many years of good experiences with Priceline, I just had two horrible ones. First, I reserved a car from them for pickup at the SFO airport for a drop-off in LA for just over $100. When I went to the Budget counter with a printout of the Priceline reservation, the Budget manager refused to honor the reservation flat out. Said the dispute was between me and Priceline and the real cost was over $200. I then had no choice due to schedule and paid the 200. I then tried to rent a car directly from Budget for another trip to Eugene, OR. I received a quote for $55. I then went to Priceline with my mini and saw that the same car could be had for $53 (which was in large, bold green letters). Stupidly to save $2, I went ahead and booked it.

I received an itinerary in my email. I thought to just go to my bank the next day when my bank told me I'd have to contact priceline since it was still pending, and immediately my bank canceled my card. Priceline didn't even look into it and will not give me back the money that is RIGHTFULLY mine! I'm so taken aback with how awful their company is. I've used them in the past, and will never use them again. Do not trust this company.

The WORST CUSTOMER SERVICE EVERRR!!! I thought Priceline, being a big company. Would have impeccable customer service. We learned the hard way, that is not true at all. My husband was messing around on the computer, looking for deals in south lake tahoe. Using the Name your own price option, He somehow made a mistake and did not book the hotel he wanted. He immediately called Priceline and asked to upgrade our room, by paying the difference and was told no. He asked if he could cancel and rebook with Priceline and was told no. We purchased the travel insurance, which was also no help at all. Being a huge company, you would think they could very easily (if someone clearly says, I'm sorry I made a mistake) rebook us at a hotel of our choice. Especially if we are going to still Priceline. So disappointed in this company and will make sure to let all of our friends and family know not to use Priceline.

I just got off the phone with Priceline about a name error on a ticket that I purchased. The auto correct had purchased two tickets for me and not one for my husband. Probably a website auto-fill problem. I first called the airline and was told that I needed to make the correction with Priceline. Priceline did correct but I was charged for name change fees: one from the airline and one from Priceline. My recommendation is to never book a flight with Priceline, always with the airline. The prices weren't cheaper and the expense was double.

I booked an express deal on Priceline.com, selected a "3 star" rating hotel, found the one I wanted and booked it. Unfortunately their way of doing business is hiding the hotel from you until they receive their payment for their NON-CANCELLABLE, NON-REFUNDABLE, NON-CHANGEABLE reservations. Needless to say they gave me a 2 1/2 star rating of a hotel that has horrible reviews. This will be my first and only trip to Hawaii, and I am sure because of their lack of customer service, it will not be as enjoyable as I had hoped. They should really follow the "Our current customer is our most important customer" motto.

I have traveled for YEARS on Priceline tickets, hotels and rental cars. They've always made whatever was wrong right - be it the wrong size rental car, a room that wasn't booked or a flight that was cancelled. However, tonight, after booking for probably the 20th time 2 first class tickets cross country to home on their website, a mid-size car and a room (mis-advertised), I came across the Indian "So Sorry", in other words: "Take a Flying Leap". These aren't the only first class trips I book, either. I wish I had a remedy and will be actively searching for one.

I made a hotel reservation through Priceline.com in Ottawa for a short vacation with my family. My card was charged when I booked. We got to the hotel (Chimo) but found out it is filthy and does not fit into a one star hotel. We chose not to stay there and contacted Priceline.com for cancellation. We asked for our refund but were told there will be no refund. While I booked they did not indicate I will loose all money if I decide to cancel. Pronto the reservation canceled but Priceline.com withheld the entire money for 4 days and not the traditional one night fee. This is real scam.

This is by far the worst hotel experience we have had. The hotel booking that I made was at a 3 star Hilton Garden Inn was not confirmed by the hotel but we still got a confirmation claiming that room was available, from Priceline. On arrival at the hotel at 12 a.m after a long and tiring journey, we discovered that the booking was not confirmed by the hotel, Priceline/Booking.com did not even know!!!! We had to speak to a rude customer care representative from Booking.com, and instead we received a 2-star hotel in compensation with a mail saying that Booking.com did the best they could to find a hotel to suit our needs. Completely not acceptable.

I made a reservation with Priceline and when we showed up, this hotel was not up to our standards. When we called to cancel the second night, they said we couldn't cancel and they couldn't do anything to help me and then hung up on me.

Showed up at the airport only to be told we were too late to check-in and would not be able to board our flight to Mexico. I showed the woman from Delta the email that I got two days earlier from Priceline that showed the departure time. She looked at it and said "that's not the correct time." So, I call Priceline and they tell me that two months ago I received an email with a time change (I did) and that in that email it says that I should ignore future emails from Priceline. I checked that email, and sure enough, in the third paragraph of fine print it said something to that affect. So, technically it was my fault. But, why on earth would Priceline send me an email with a different flight time right before my trip? Do they really think that wouldn't cause any confusion? And who remembers the fine print from an email months ago? I asked Priceline those questions, but all I got were stock answers and a shrug. The bottom line is that Priceline sends their clients incorrect travel information right before their trips and sees nothing wrong with that. Crazy to think that a travel agency whose whole business depends on accurate times and dates could operate that way, but there you have it.

I did not contact you to request information about my trip and you know that. I have contacted you to work with somebody who can help me. I called in today for the 3rd time because previous 2 times people on the phone were extremely rude and basically were just laughing in my face and thinking “YES we stole the money from you and there is nothing you can do about that!!!”

Booked hotel room through Priceline they was advertising $56 plus tax. Got my receipt from the hotel, the room was actually $49 plus tax which came out 15$ cheaper. Priceline refused to give me back the money even though they guarantee if you find the price lower they would refund the money.

Don't think because Priceline spends millions telling you how great they are that it's true! Booked a California hotel with Priceline @ $136. per night for three nights, not a great price and not a great hotel, have been there before, so I know what to expect. In the following several hours the hotel shows up on hotels.com for $97. Same room same date, same free breakfast, same everything.. Priceline doesn't honor it because the $97. rate with hotels.com is refundable and the Priceline rate is not. What this translates to, the hotel.com deal blows it away..and Priceline just blows!! I had to write this review...

Priceline's Name Your Price for hotels scammed my wife and I out of an enjoyable New Year's. We chose only 2.5 star and above hotels because they listed what brands that rating implies (Marriott, Hampton Inn). We were given a Comfort Inn that they conveniently rated exactly 2.5 stars. I called customer service where they just quoted their fine print of "our list only showed example results". Be ready to pay for what you don't want if you use this tool.

I just came back from New York... I did buy my hotel for 3 nights from Priceline.. This morning before I left I enquire at the reception desk of the hotel (Wyndham garden hotel Chelsea) what would have been the price if I had book directly through them. Just to compare the prices and see what was my saving going through Priceline.. Wow.... I learn that I paid mainly double what the hotel last price are.. It cost me between 75 to 100% more than what I would had pay if I had made myself the reservation.. Wow... WHAT A SCAM....... NEVER AGAIN......

Beware! I booked a flight and there was a typo on the date. I did not catch it upon reviewing the itinerary and now I'm out of luck and having to spend over $1000 to buy a new ticket. I called customer service a few times and they will not help. It was Priceline's fault, and I got ripped off. Buyer beware!

This company implements unreasonable cancellation policies. Never have I used Priceline and made a reservation...Plans changed and within the hour I attempted to cancel...They would not allow that!!! Charging for services that have not been rendered is Un-American!!! If I had made the reservation and cancelled at the last minute...maybe they might have an argument....I attempted to cancel within 1 hour and two weeks out...and then they want to add penalties???? OUTRAGEOUS!!! My recourse is to write their corporate offices and then I will seek legal remedy! DON'T USE PRICELINE!!! IT GETS NO STARS!!!!!!

For the second time I bid on a hotel at priceline.com. I didn't want to pay over 100 dollars a night and got Marriott, which by far is the biggest offender of the Priceline scam. After I got the room, the promised Wi-Fi was not included in the 100 dollar price, and there would be an additional resort fees to use the pool etc.. Last week I got another Marriott deal from Priceline in West Palm Beach Florida, and found the room didn't even have a bathroom fan, but did include a poop stain in the toilet and the room looked run down. Overheard the desk staff bickering about what room to put me in because apparently there are "Priceline rooms" which are substandard, in less desirable areas, haven't been remodeled yet... Basically rooms that a full paying customer wouldn't get.

I have had the privilege of staying in some of the most prestigious hotels in the world. I decided to use Priceline to book a trip for my family in Miami and beyond regret my decision to do so. 4 star hotels for 2 stars prices? Yeah, right... We get here at the Tradewinds Apartment and Hotel in South Beach Miami Florida to find dirty linens and floors, cockroaches, several other insects, and the worst MOLD. Yes there are mold colonies growing on the kitchen placemats of the dining table! I refuse to stay another day here and will be booking a room somewhere else no matter what the cost as this is beyond unacceptable. I will be pursuing legal action as this establishment does not deserve to be in operation another day. I also have SEVERAL photos documenting the insects and mold. It won't let me upload more than two images for some reason though.

Booked to stay at Fort Rapids resort in Columbus Ohio through priceline. The customer service was so bad that we checked out after only being there 2 hours. Both priceline and Fort Rapids refused to refund or provide me with a discount. They charged me for three full nights even though I only stayed at the hotel for 2 hours.

September 18th, my daughter purchased an airline ticket to Milwaukee for December 24th through Priceline with Frontier airline to be with our family at Christmas. She called Frontier today to confirm and was told she was changed to the 25th. Priceline, however, continued to tell her it was the 24th. Frontier would not change it back to the 24th. We will never do business with Priceline or Frontier. (Third bad experience with Frontier.)

I use to like Baymont and we have used them as a halfway point between Nashville and Virginia beach. I had a reservation set for tomorrow night booked thru Priceline.com. I have been ill as I have had cancer and in unbearable pain to where I cannot travel. I called to cancel my reservation for there and for my reservation at Red Roof Inn in Tennessee. It's already hard enough being ill and not being able to see my family for the holidays. I called them as soon as I knew I couldn't make it and my mom suggested I wait until later when I will have further testing for my health issues in January.

I rented a car in Phoenix through Priceline with Advantage Rent-a-car. What a mistake. I was quoted $830 for two weeks use, which I thought was too high, but since it would be a Toyota RAV4, I reluctantly agreed to pay. When my wife and I arrived at the Advantage counter, we had to wait 45 minutes for one of the four clerks (who kept disappearing), to talk to us. Suddenly there were additional charges, raising the total to $1153. I asked to cancel the GPS, they declined and said we would charged for it anyway. I asked for a smaller, less expensive vehicle, as advertised by the sign in front of the counter, they said none was available. I asked them to look around for other vendors, they said none were available. They told me that they would never see the car again since I wanted a drop-off in Albuquerque after renting in Phoenix. They supposedly had just bought the car (with 20,000 miles on it), but it had California plates. Just a bunch of crap from beginning to end. When I complained about it to Priceline, their attitude was "that's too bad, but we can't help you."

Beware when booking express deal. I booked a 3 star based on all the 3 star hotels listed in the city I bid on were acceptable to me. Priceline gave me a 3 star in a completely different city. Customer service was terrible and would not help me at all. Then I had to pay $20 extra per day because the room only had one bed. I will never use Priceline again.

WHAT DOES PET-FRIENDLY MEAN??? To me it means that pets will be accommodated for a reasonable fee. What is reasonable? Well it certainly isn't 125% of the nightly cost of the room. That is unconscionable. I booked a "Pet Friendly" hotel through Priceline, I was getting a deal at $58 dollars a night for a three star hotel. However when I called the hotel to arrange for our small dog to stay with us, they want to charge me $76 non-refundable pet fee. I know when I book with Priceline that I take a risk, I don't know if the pet fee is going to be $0, $10 or $40 a night which is what Holiday Inn Charges me. But it has NEVER been more than the price of the room. I'm through with Priceline, they would NOT make any attempt to cancel the reservation… Last contract that I'll deal with from them. What if they wanted to charge me $500 for pet fees? Would that be allowed? Where is the limit?

I booked a hotel via priceline ‘name your own price’ flow – I named a price $150 and they assigned me a hotel that had cheaper price than that. And there was no way to choose type of beds and when I called the hotel they said they do not have any double beds. I would never again use priceline.com.

Booked hotel, price accepted, advised that an additional 200$ would be charged at hotel. Customer service points out that the contract initialed by me states that I agree to pay the hotel mandatory hotel fees. I assumed it means extra charges to room, no! It means any extra resort fees, etc. Very misleading - wonder if it's legal.

Upon winning a hotel bid for $50, an additional $15.10 were added for taxes and fees to bring the total to $65.10. Upon check out, an additional $10 were charged by the hotel for taxes and fees because they said that Priceline only covered the room cost. The hotel told me to get in touch with Priceline and after speaking with 3 different reps, they were still not able to clarify what the $15.10 I paid to them in taxes and fees were for and why the hotel charged me an additional $10 in taxes and fees. I asked if there was a supervisor who could take a look at my account and make sure I was not being overcharged but they simply refused to by sending me to read the frequently asked questions section of their website and called the hotel, which I had already done. The total of taxes and fees paid to Priceline and to the hotel came up to be 50% of the room cost. This doesn't make any sense and the Priceline reps did not seem to want to help review this matter. Very disappointing!

The 3.5 star hotels they list are very nice. In the mystery hotels the 3.5 star is junk, 2.5 at best. Beware of inflated star ratings on their mystery hotels. I am very disappointed in Priceline and the zero amount of online chat customer service they offered. Go Hotwire from here on in.

Priceline customer service does not serve the customer. They're condescending and rude. Their logic in helping is flawed and borders on stupid. The "Trip Cancellation" insurance is not what it says. Do not pay for this. I encourage everyone to avoid Priceline altogether. There are other businesses with similar services that do much better when dealing with customers.

Don't waste money on their "protection" plan for refunds on plane tickets. Unless someone dies, or you get signed off by a medical professional for being too ill to travel, or you lose your job, you will not get your money back... Out $300 dollars since my kids will no longer be in the state I was going to. Thanks. Merry Christmas!

My wife and I booked a hotel with Priceline for a one-night stay in Flowood, MS, Comfort Suites Airport to be exact. Something came up and had to cancel the trip. Called the hotel a day ahead to cancel reservations. I am told there was not a manager on duty to do that and would have to call Priceline to do this. Called Priceline and they tell me, "No problem, we will call have it canceled." The next day comes and I have a charge on my credit card from Comfort Suites. I call Priceline and they tell me it will be a couple days as they need time to back it out and talk to the hotel manager. I had to dispute the charges with my bank. They are still trying to get the charges as I have been in dispute now 2 months. Received another letter form my bank today. This is why I am furious. Priceline, you really failed. Darren Huston should be embarrassed.

I made a reservation with Priceline and when finished, checked the hotel's webpage for their exact location. I found they charged for parking and appeared to have other misc. charges so that the room quote of $122 was actually going to be $150 per night. I called Priceline immediately and was told they wouldn't cancel the reservation because I had agreed to the price. I talked with two other people who not only told me the same thing but told me they don't care how many charges the hotel adds because it's not their problem. I have told my credit card company not to pay them but if you check this company out, (as I should have) you will find they are embroiled in litigation all over the world with customers and governments.

I have been always buying from Priceline however today I am extremely disappointed with your service. I bought a one way ticket from Vietnam to Sydney, originally planned to depart on 07/02/2015 for $694.40 USD. However, due to personal reasons, I wanted to take the flight one week earlier, hence I called up Priceline and asked to change my flight date from 07/02/2015 to 31/01/2015. First time calling, the representative insisted on charging me $50 (on top of the $30 agency fee) for changing the flight date even though it was stated clearly on the fare rule that there was NO change fee. I spent 30 explaining to her (even though it was very obvious from the fare rule) and she kept insisting on charging that unjustified $50. Not only that, she insisted that I had to pay extra due to fare price differences, even though the price was exactly the same! Conversation went nowhere so I hung up and called up Vietnam Airlines and they were able to confirm that there was no change fee at all, however they couldn't help me make adjustment to my flight due to the ticket being purchased through Priceline.

Please be careful with this company. Their total price as well as pricing for fees does not include hotel resorts fees. They do not make that language clear. So the price you get is not exactly a total. The hotel will charge you their resort fee too. They also cost more than going to the hotel site too. I asked for a refund but they told me the information about the resort fees is in the disclaimers. Their email confirmation fail to tell you about the fee too. If you go to site's site hotel.com, it will clearly state (excludes resort fees) next to the price which makes it clearer.

If you use PriceLine's "Name Your Own Price" service, you could end up with a bad choice of airline. EXAMPLE: Frontier Airlines charges $25 per carry-on bag, when most domestic airlines provide your first carry-on free. Extra fees can be a got'cha to a winning bid. EXAMPLE: Recently Korean Air executive Cho Hyun-ah, who was the executive head over cabin service, turned the plane around at JFK because macadamia nuts were served to first-class passengers in a bag rather than on a plate. They berated the senior steward, forced them to kneel in apology, then kicked them off at the gate. A family business run a muck. After 22 days of back-and-forth with PriceLine, it comes down to this. PriceLine not only does not care, they will not listen. They refuse to discuss the policy or consider options to omit airlines during bidding. Their customer service refuses to connect you with a manager (I asked several times). Attempted contact with executives was ignored.

Booked a vacation package. 3 Adults - Flight ($500) & Hotel ($1419). Situation changed was now 4 adults in the room, too many personalities, I mean ladies for one bathroom. Decided to get another room. Do you think they would give me a deal on the room? NO! Would they negotiate a cheaper price for another room? NO! I mean I paid for flight & hotel for 3 people, could you work with me... not expecting a full refund on the room portion of the package? NO! Could I talk to a manager? NO! Was told they have a customer service team that had to follow the same rules so I would be wasting my time. Thank you Priceline for nothing. After this vacation I will NEVER use them again or RECOMMEND them to anyone. Once they have your money, they say sorry didn't you read the contract fine print? NO help for YOU!

I would like to voice a complaint regarding Priceline.com's "Best Price Guarantee." I needed to book a travel package for my wife and myself to fly to Houston, Texas, as her mom passed away here in Chicago and we were bringing her remains back to Houston to be interred. When I was online a few hours earlier yesterday (December 9, 2014), an agent told me I needed to book the travel package I was looking at immediately before prices went up. I did that. Several hours later I went online to discover that my package was now $88 less on their own website and tried to get Priceline's attention to their 24 hour "Best Price Guarantee" that they advertise. First I was placed on hold online and waited 10 minutes to "chat with an agent." After typing messages back and forth to explain what I wanted, the chat agent tells me that I needed to be connected to a "phone chat agent" to discuss "Best Price Guarantee." I then waited more minutes to talk to a phone chat agent.

On 11/11/14 I made a reservation for a car rental in Chicago for date 12/4/14-12/7/14. The car was paid for in full. When I arrived at O'Hare at National to pick up the rental I realized that I did not have my credit card. I could not use my debit card. I informed priceline and told them what happened. The man and woman team apologized and said that the money was non-refundable and that there was nothing that they could do. When a paid service has not been rendered one is entitled to a full refund. This is stealing from a consumer and it unacceptable. Please be careful when using this company.

Where do I begin? I purchased my airline tickets for a family vacation on July 3, 2014. Because we only travel with carry on luggage, I went online to perform our web check-in and print our boarding passes to Mexico on 11/21/14; that's when the problems began! We were unable to complete the web check-in with either Delta or Aeromexico using the corresponding Airline Confirmation IDs. I went directly to the Priceline webpage and chatted briefly online with a representative who directed me back to the airlines.

I contacted Priceline today to ask about rebooking two tickets that I had cancelled with them. When I cancelled the flights, they told me I had a year from the date of the tickets to rebook. When I tried to rebook through the Airline, I was told that the ability to rebook had expired. The ability to rebook was actually from the date that I purchased the tickets. I chatted with Priceline reps who told me I needed to call Priceline. I called Priceline and they told me I was out of luck, even though they had given me the wrong information. When I asked to speak with a supervisor, I was put on hold for 40 minutes, and then disconnected.

I was looking for a hotel in the City Center of Charlotte, NC. I was looking for a 3* or higher hotel and was too low on my bid. Instead of waiting a day to put in a higher bid (I was looking for a hotel that evening), I added areas that I knew had no 3* hotels available in the "Name Your Own Price" feature of Priceline. I figured out these locations by opening a new window and selecting only that location to see what hotel star levels were available. The first I tried was Fort Mill (2.5* was the highest available). I increased my price, but had no luck. I then added Rock Hill (also 2.5* was the highest available). I was shocked to see that my bid was accepted for a 3* hotel in Rock Hill, as I didn't know that was an option.

I made a reservation for a rental car on Priceline. The lowest price I got was $77/day, totaling $420 for my trip. The next day I found the same car for $36/day, totaling $205 for the trip. Even though I found a car for nearly half the price, I was not able to change or cancel my reservation because the cheaper car was not through the same company. So I have to keep the car that is twice as much.

You may as well save your money and book your hotel through the hotel's website! I booked through priceline assuming it would be cheaper but ended up costing $30 more than if I would have just booked it through the hotel. Lesson learned.

I booked a cruise with Priceline recently and fell for their lie of a marketing slogan "Guaranteed lowest price." Found out days later that their price was higher than other places, then when I called and tried to get lower price, they did not accommodate to any credit or helpful. The cruise line dropped their price by 30%!! But Priceline locked the price in and refused to help in lowering it. The cruiseline is Princess Cruise. I was told by Priceline that Princess Cruise did not want to offer any credit or upgrade. NEVER again I'm going to use Priceline for ANY travel service or Princess Cruise line as they are overpriced in every way!

I just purchased a room from Priceline. I also purchased the insurance. As soon as they sent me the confirmation I checked online with the actual hotel. The hotel cost was cheaper than Priceline. I immediately contacted Priceline, within 5 minutes. They claimed it was less, even though I sent them to the actual site. They refused to cancel the reservation nor to honor the insurance. ONE BIG ripoff. Now the hotel gets 1/2 the money for the room and I paid for useless insurance and more for the room than I could have if I had wanted to pay for a room of this caliber in the first place. YOU GET WHAT YOU PAY FOR!!! Avoid this fraud!

When you read 100% trip cancellation, just know that unless you are dying, this is false advertising so they can make another 5 bucks off of you. It should read Trip Cancellation for those Qualifying unexpected moments. This is false advertising and they lost my future business and my company's business. Like Red Bull Gives you wings... Priceline protects your trip BS... Then I call bank and the bank is working with Priceline now. They won't use REG E.

When I searched "hotels in Poplar Bluff, Mo." on Priceline one night, the first hotel that showed up looked very good but actually located over 80 miles (1 hour 20 min) away, and its location was (purposefully?) not shown. (See attachment). What kind of site put a hotel in a small town 80 miles away for the search of the hotels of another small town, concealing its location? It's a scam! We called Priceline immediately to give us refund for deceptive ad but they do not budge. They say they would give us 50% refund if we book the 2nd hotel. By that time we were in front of Super 8. We requested to book Super 8. They say no room available even though Super 8 was listed online. We hang up and went inside Super 8. There were plenty of rooms available. Their business strategy is unethically despicable.

I was unable to keep reservation - it was cancelled without picking up rental. Priceline took the money and said it was not refundable. It was almost impossible to contact customer service. When finally talking with someone, they were very rude.

I stayed at a hotel in Sarasota and booked through Priceline. When I checked in I saw that the published rate was $20 a night less than charged through Priceline. The hotel automatically gave me that published rate. I assumed that Priceline would then credit me with the difference. When that did not happen I called Priceline. They told me that they had charged me a specially negotiated rate and so could not give me a credit. So in other words they had negotiated a rate $20 a night more than the published rate, not what I was expecting from Priceline. The agent who helped me said I should not worry and that they would contact the hotel to tell them they should not have billed me the published rate. I found that a pretty astounding response. I will not use Priceline again.

Priceline is worst at everything. They just want your money. The customer care have been given one clear instruction, that is "somehow fool the customer and get their money." I have been charged 100 dollars extra by priceline for their service. Priceline gets cheapest hotels and sells them at an overpriced rate to customers. I will never use priceline from now on. It's not worth it. A walk in is cheaper.

On 11/22/14 I brought my girlfriend to our first vacation. We were very excited getting to the airport and ready to take off from Syracuse, NY to San Juan, PR. The flight estimated to arrive my destination on 1:00 11/23/14. However everything turned to be frustrating. Because of the delay of the flight I could not catch the flight from Miami to San Juan. I have to change the flight with departure from Miami on 11/23/14. It meant that I could not stay in my hotel that night which I had already paid more than 200 bucks. So the counter gave me a voucher to stay a night at Miami airport hotel. Even we were not delighted with this way but we had to accept that.

I bid on a flight about ten times to Fayetteville, NC and when I got my confirmation, it said Raleigh NC. I never change the location. Then to cancel and rebid on a ticket to the right location, it was going to cost me $200 minus the $37 fee. That same day, my credit card was compromised and they were trying to get a refund on every ticket I had purchased. This is not a secure website. I called them to explain what happened and I was asked to buy another ticket and I would get only $173 towards a new ticket after I had paid $348.70 for the ticket which was never mentioned to me. I am very disappointed. I was suppose to meet my fiancee on Wednesday. Now airfare are twice the amount when I started. A claim has also been filed with my bank. Please be aware of this company!!! I am a travel agent and will never book with them again!!

I bid on a hotel room 11/29/14 through Priceline. The 3-star quit bid was $65 and the average bid rate was $71 for 3-star hotels in the Knoxville area. I have bid $50 in the past and was accepted by a Holiday Inn on several occasions. I bid $50 and when it came back accepted, Priceline changed it to $94. $94 is higher than the regular rate at the hotel who took my bid. I called and Priceline would do nothing. I went back in my phone and took a screenshot of my $50 bid. I asked how can a bid higher than the regular rate and instant bid rate be accepted? People don't let your angry child bid with a $1,000 bid. There is nothing Priceline can do!

In purchasing a room online through Priceline.com on 11/28/14 I selected a room at Brookfield Suites for a Tonight Only price markdown from $99 to $56. When the charges came up at $99 I proceeded with filing the room reservation and called promptly to report the inaccurate billing and Customer Relations dept and the Supervisor were unwilling to make the correction. I have photos of the marketing online that was clearly featuring this hotels rate as $56. No misunderstanding that. Disrespectful and unfair business practices when a company won't stand behind the prices they advertise online. I've emailed in addition to my phone calls. I would like my charges corrected and the business fined for false advertising. BRENDON ** is the Customer Relations supervisor who refused to stand by the online advertising. Would be happy to share copy of photo but option to upload from photo gallery isn't offered below.

Neither the representative or the supervisor would honor a new lower price that was currently advertised on their website for $80.00. They said it was their policy to not allow a chance after midnight of a certain date. I find this despicable of a company that men are fighting for them to be open, dying for them, coming home without limbs so they can stay in business. Not to honor a disabled veterans request, to re-rate his hotel room on Priceline's OWN WEBSITE.....They are not HUMANS AT PRICELINES, they are FOREIGN PUPPETS built without feelings or caring for another human being that sacrificed so much for them. I STRONGLY RECOMMEND MILITARY BROTHERS AND SISTERS AND THEIR FAMILIES, BOYCOTT "PRICELINE.COM"

If I can take away a star I would. Stay away from Priceline's Dollar/Thrifty car rental services. Customer service was horrible and deceptive, which costed me an extra $100 from my original rental fee of $150 (i.e. almost doubled the price I booked for). I booked my car for Toronto from Priceline for $150 which is a week rate for car rental.

I have used Priceline many times in the past and know the ins and outs of how to use their system. I have booked many hotels and car rentals with them. I recently needed a hotel for one night when we return from a cruise in Miami in March. I chose the area I wanted (South Beach) and I chose 5 and my star level. When I didn't win in my bid, I added 1 to my selection because I knew that there were no 1's in South Beach (I do my homework and knew this - this is a long used tip to be able to re-bid). I was "awarded" with my bid of $250 ($294.12 with tax) for a 2 1/2 star hotel that only has rooms with one Queen size bed. I admit I took a bit of a gamble because we will have our 2 kids with us, but most hotels can accommodate 4 people. That was my fault for taking that gamble. The hotel was slightly less than that to book on their website.

I have always thought of Priceline as a reliable way to purchase a plane ticket and save some money. For the first time I purchased travelers insurance in the event a scheduling conflict arose. Not only did I discover that you only have 24 hours to get the best price for a plane ticket, something I discovered 36 hours after. I also found out travelers insurance is a waste of money. In order to be reimbursed for anything you have to file a claim, and only certain events are considered to be applicable to even file a claim, none of which was mentioned on the Priceline website. When I called Priceline to discuss this lack of clarity, the customer service agent was rude and refused to allow me to speak with a supervisor. She then placed me on hold for 20 minutes and at that point I gave up.

I used Priceline to reserve a room one night and when I got there they said they never got the reservation. So I had to wait about an hour to get my room until they figured it out. I used the app again the other night for a room the same night, and the reservation was made for the next night, not the same night I needed it since it was already midnight. They charged me a cancellation fee even though I was there and got the room! I highly recommend never use Priceline ever!!!

I made a reservation for the Baymont in Greeneville, SC for Nov 29 and we were going to stay there after the University of South Carolina vs Clemson football game thinking it would be a night game. Found out after making the reservations the game is a day game so I wanted to change the reservation and slide it back a day. They didn't inform me that the reservations are carved in stone and no cancellation and no refund. This smacks of fraud on the part of Priceline but when I talked them to confirm the reservation nothing was said that the reservations are carved in stone. So now they have to deal with me in small claims court to force them to give me my money back. This is the game everyone in south Carolina talks about for a year. I won my tickets from my newspaper and my wife are looking forward to going to the game which means we have to be up early to make it to the kick off at noon after a 3+ hour drive. I spoke to Priceline and they were not accommodating, they told me my confirmation was made and that is it unless I want to make a reservation for another night but can't afford it.

I booked a 4 star hotel according to priceline rating system. When I arrived I had to pay for wi-fi & gym even though I was not going to use the services. The hotel clerk then told me I would receive 10 back except for the day we would check out in food or drink. However I had to order room service if I wanted bottled water. The room was sub par. I mean dirty, the garbage under the sink not thrown out. We returned that evening at 10:00 pm and a trail of vomit was in the hall to a nearby room. I called front desk and they offered me complimentary breakfast. Whatever. In the morning still vomit & housekeeping told me they don't know how to clean it. I called priceline and they had hotel offer me $50.00 credit toward incidentals which covered services I didn't want. The Priceline operator was rude, the Hudson hotel was rude and overall the worse experience. I will never ever use Priceline and do not believe their rating system.

On November 13, 2014 I book a trip to Miami Florida through Priceline. I flew into Fort Lauderdale instead of Miami International only because I didn't know that Florida had two major airports. Now I also booked a vehicle through Priceline, but when I bid on the vehicle Miami International pop up in which case I thought it was the same airport so I accepted the bid. When I got to Alamo in Fort Lauderdale and realized that the reservation was for a different air port location I was very upset so I tried to have the reservation switch to Fort Lauderdale. I was told by Priceline and Alamo that no changes could be made on this current reservation because I book through a third party.

We found a much lower rate through the hotel's website and because we didn't tell them within 24 hours of booking, we are paying almost twice the rate of the hotel! We were not diligent in sticking to the 24 hours but we certainly didn't expect to pay nearly double!!! Buyer beware!

I've called to ask a question about policies on handling any delays in flight connection issues before I book a long haul trip from London to Tanzania (which is 2 stops with 35 min only for one of the connections), and was told that Priceline cannot answer any questions prior to booking the trip. Why would I spend 1000 on an one way flight without even understanding how Priceline is piecing multiple airlines together and handling connection issues? The representative is very rude and completely unhelpful. I am surprised this company is still functioning given such awful and nonsense service. Never ever seen any company with such poor service.

The condensed version: On October 3rd, I booked a stay at the Ameritania Hotel in NYC for 3 people for a standard double room. Priceline does not have a description of the room. It simply reads "standard double room". On November 19th, I received a confirmation email from the Ameritania. It indicated there were only 2 guests and a room with (1) queen bed. I promptly tried to contact Priceline, but based on my trip number I was transferred to an Agoda.com representative. Apparently, Priceline outsources their hotel reservations to Agoda. The Agoda representative told me that a standard double room is a room with (1) queen or king sized bed. Huh? She attempted to contact the hotel's reservation desk, but the desk was closed until the following morning.

We reserved a room at Fairfield Inn & Suites in Weatherford Texas for November 5th thru 7th checking out on the 8th. The hotel was great but upon checking in we were informed we were overcharge quite a lot. The room would have been $79.00 instead of 102.34 per night before taxes and fees if we had just reserved directly to hotel.

I booked two rooms using two different confirmation numbers with Priceline.com. I needed to extend these two rooms one additional night each. When adding the first room I got the hotel room at a reasonable price from the original price. Exactly a minute later I went to add an additional night to the second room and it booked me for at a rate over $20 more for the same room type at the same hotel than what I had just booked a minute earlier. I understand that the price varies from day to day but within a minute apart from each other. Is it me or is that ridiculous? There are other booking site that will refund you the difference if someone books the same hotel room on the same day. I guess Priceline doesn't even match its own pricing. I have been a customer for over 10 years. This is a first and the last.

Booked return flight to London Heathrow out of Baltimore. Outward journey no complaints. Homeward checked in, later tried to go through gate and was refused. Went to passport control as instructed. There I was told I had been taken off plane, go rebook. Was offered flight that day November 9th to Dulles or next day to Baltimore. £172, over $300 to get to Dulles and then taxi as no suitable bus service. Home to find email from Priceline, tried to contact... sent two and a quarter hours before flight to warn of flight changes. No refund from Priceline. Priceline say I accepted to pay. I think I was forced in order to get home.

Okay so I booked a hotel on the 16th November-17th. But my sibling was in car accident on the 16th. I couldn't come. I was so panicked, and scared something might have happened to my brother I forgot my reservation at the hotel. On the 18th I called them to apologize that I couldn't come, and asked them if I can waive the penalty. THEY CAN'T. Okay I admit it's my mistake that I didn't call, but can't they at least be more reasonable. I CANNOT PREDICT ACCIDENTS. They don't give a **, whether your mom died or whatever, they'll charge you. Not only that, I was in the middle of talking to one of the customer service, pleading if they can help me, and guess what she did. She chased me away, like hell.

I booked a 4 Star hotel Room with Priceline express deals for $700 for 3 day in JA. They had nice pic of the place after booking. I check the reviews and the hotel has very bad views from bed bugs, disrespectful workers, to its dirty and smell mold. It's my birthday and all I want is to enjoy myself and no worry about a dirty hotel that why I pick 4* hotel. I got rob and I'm let in everyone on facebook, instagram, my family and friends never book with price. I want my money back I don't want to stay in no Dirty hotel. I have a very clean 5* house.

Book Priceline express deal for all inclusive hotel in Ocho Rios Jamaica. Called priceline before purchase to make sure it was all inclusive hotel because that's what I was looking for. They say, "yes". Once I book the hotel and saw my itinerary with the hotel name with all inclusive next to it, I knew it was not an all inclusive hotel (this is not my 1st time in Ja). Immediately called Priceline at 3 in the morning and the rep told me, "Yes it was an all inclusive hotel and don't worry, call the hotel in the morning to verify." I called the hotel the next morning and they said no they were not all inclusive. Called priceline back, rep said "yes it was all inclusive hotel" and attempted to contact the Hotel but got disconnected. Called back again, now a different rep says "no, I booked a regular hotel in all inclusive area." The purchase I made did not say all inclusive area. The receipt I got after purchase did not say all inclusive area (receipt attached), it says all inclusive. Priceline would not return my money because I did not purchase trip insurance. I wasn't canceling because I was no longer going, I was canceling because they were misleading me the consumer to purchase a product that wasn't what they listed.

I booked my hotel room first through name your own price. It said my bid wasn't accepted so I booked it again through express bid. It then told me I had two hotel rooms. I called to cancel one of the rooms and the representative said she cancelled the name your own price. I went and spent $50 on groceries planning on staying at the hotel given to me in my express deal only to be told they cancelled the wrong reservation and there was nothing they could do and that it would be sent for "review" after asking for a manager. I had to then pay for the room again at my express bid and have yet to get a refund. It's the worst decision to book with them. They're truly con artists.

I placed a reservation with Priceline for the Lexington hotel midtown Manhattan, NY... On 11/14/15, they displayed my itinerary for the trip and it was what I asked for... I then gave my debit card info and authorized payment for the trip. When it came up it had a different hotel and departing time. I immediately called the Priceline customer service and told them what happened and was told that I asked for a get away special and that can't be changed... I explained that I did not ask for a special. I was then told I asked for a negotiate my own price and I said I did not.... I asked to speak to a manager and they said I could not. They gave me some other service representative that said they could call and see if the hotel would be willing to refund the money. I explained to them that was not acceptable...

First let me say that I have been a longtime Priceline user. I've purchased flights for work with conferences, rental cars to get around, and hotels to stay. This fall my newborn nephew was diagnosed with a terminal genetic condition and so I scheduled flights for my girlfriend and I to visit. Due to the rarity and frailty of his condition the child needed to be moved a week before my flight; and so everything had to be changed. My license, which was due to expire the day after my trip, was valid for the duration. I used it at both my departure and return. I had attempted to get my new license prior to the trip but the DMV sent it out to an extremely old address and I was unable to procure a new one before my departure. When I booked with Priceline for my rental car, from my phone on my flight, I intentionally scheduled the return of my vehicle within the valid period of my license. When I arrived, Hertz refused to release the car to me.

Book a hotel with Priceline - BIG MISTAKE. They reserved a hotel outside of the area I requested. I would not recommend anyone use this service as they don't care about customer satisfaction. Their main interest is to take your money and screw you if you're not happy. I suspect I will hear about a class action lawsuit against them someday soon. I hope they get what's coming to them sooner than later.

I recently purchased four return tickets from Lisbon to Toronto on SATA airlines from Priceline. There were no fare options offered with our selected flight, and once we selected the date/time, the website prompted us directly for payment. Only after the fact did we realize that the fares we purchased had zero baggage allowance. For each checked bag for the flight we purchased, we will now be charged an additional $200/bag. Note that EVERY OTHER AIRLINE featured for this route on Priceline had the 1st (if not 2nd) checked bag free.

On 10/17 I booked a room for 11/6 in Cincinnati, Ohio. I was to be in town for a football game. I booked early because I knew the rooms would get full within walking distance to the stadium. 24 hours before I am to check in I received a call from Priceline that there was some computer error and my reservation was cancelled. I was told I would need to rebook. The problem is 24 hrs before the game there was NO rooms in Cincinnati within walking distance! I ended up having to stay in Fort Mitchell, Ky and had to pay for taxi both to and from the game. I feel sure my reservation was cancelled because as it got closer to the game the room rates raised due to the high demand. I will never use Priceline again. I spoke with 2 customer service workers who were extremely rude to me and the last one I spoke to told me she had no supervisor that I could talk to and hung up on me. Beware of this company!!

I made a hotel reservation and paid for it through Priceline. Then received an e-mail stating my reservation fee was refunded - no why, just that the reservation was cancelled. I called the hotel to confirm my reservation and learned the reservation was indeed cancelled - not by the hotel - but online. I called Priceline - spoke to customer support who kept saying "I" cancelled the reservation; he finally heard "I did not cancel the reservation!" and I was sent to customer service. He informed Priceline cancelled the reservation; but advised if I went online and booked through Priceline, they will refund the difference between the current rate and the cancelled reservation. I said, "what if I can't get the same room at the same hotel?" He said, "just make sure it has the same star rating." I said, "just to confirm, I make a reservation on Priceline for the same room, even if it's at a different hotel, Priceline will refund the difference between the current rate and my cancelled reservation?" He confirmed.

Customer service is horrible. When I called their assistance of the reservation, they keep saying No, No, No, refuse to do anything you ask for.

Unless you want to be stranded in a foreign city. I booked plane tickets on Priceline for my 75-year-old father coming from China to come meet me in Paris while I was on a business trip there. I booked the tickets very carefully so that he would be flying out at roughly the same time as me and would not need to wander the airport by himself since he does not speak French. The night before our departure from Paris, I checked my email and found that Priceline sent me an email informing me my father's ticket had been cancelled because he never got on the outbound flight. This, despite the fact that he could not have gotten to Paris without having taken that flight!

I bid on a 3 star hotel in Hong Kong. I won the bid and then found out the hotel I had been given was not part of a major hotel but a small dive. Arriving in the area of the hotel from public transport, I could find no one who had even heard of the hotel though I was but a block from it. I eventually found it down a rundown street with massage and tattoo parlors. The customer service lobby was 3 feet by 3 feet with a 6 and a half foot ceiling (not for the claustrophobic). They also asked for a $50 US cash deposit, not mentioned in the reservation as they have already received payment via Priceline.

We booked one SUV online (rentalcars.com) one week in advance of our planned trip to Sharjah/Dubai. Although everything was paid in advance but agent refused to handover this car at counter because we forgot to bring credit card and they need it for deposit. We were ready to pay 1000 AED cash or payment through visa debit card but nothing was accepted. As a result, they charged us more than 400 USD for nothing. We had no option but to book another car from different counter (without credit card or any deposit) and lost more than 400 USD.

Called Priceline to change my departure date for Korean Air and essentially was charged a total of $150 for any changes made to the ticket + the ticket exchange fee which totaled up to $1700. I paid $1500 for a roundtrip ticket from Seoul to Chicago. Completely outrageous and the agents were oblivious to the fact that I had called them numerous times inquiring a change in date. Do not whatsoever book with this agency. The customer service I received was shoddy, inappropriate, and there was a huge lack of concern. In essence, I ended up calling Korean Air to fix my departure date and was virtually charged no fee. Priceline is a huge representative example of how a shoddy, unethical corporation should run. Don't even bother reading reviews on other sites since they are bloated with Priceline employees trying to stuff their voting system.

I am so very thoroughly disappointed and what was supposed to be a great trip will now be horrible. At the advice of friends I chose to use the name your own price tool. I requested a hotel downtown and what I got was the hotel that was the very furthest from the center of downtown that it could be. It is so far from town there is no way it is in the limits of the area I chose. I would gladly pay more to be a couple miles closer to town. With this location we cannot even walk to downtown. I don't know how you can even say this is a downtown hotel. I am feeling completely ripped off and disappointed. I will never use this tool again as long as I live and I will make sure to tell everyone I know how much of a rip off it is. I looked up the hotel and called them and they told me that not only is it a 10 minute drive to downtown, they also do not offer a shuttle. I tried calling customer service and got nowhere. If I have to get on the highway to make it downtown then obviously I am not in the downtown area.

My son is in the navy and out to sea. He stated he wanted to go home Thanksgiving to MS to visit relatives. Now he stated he will not be taking leave. They would not cancel the reservation. I have rented through Priceline before but never again. It is better to rent directly through Avis or the other major rental companies so you can cancel your reservation if the need arises. They do not care anything about the men and women in uniform. I will be on every social media out there advising them of this.

Going to meet family in Wake Forest, NC to visit my father who is not doing well. Tried to save money, as this trip was last minute. Booked 2 rooms for 4 nights on Name your own Price. Got a avg deal for the rooms. Called the day before to the Holiday Inn Express to request rooms with 2 beds, being we have several family members coming in. No dice, sold out and will not accommodate us. Priceline will not refund or help us out in ANY way. This has happened to me before on the name your own price but this was such an easy reservation (lesson learned). I didn't think I needed to overthink this.

I used Priceline's Express Deal. The information I was given was that it was a superior room, and close to one of their major tourists spots- orchard road in Singapore, 3 star. I paid with my credit card and got the YMCA on Stevens Road. When I checked in I was informed that the booking was actually done through Agoda and it was for a room with NO window. I never heard of such a thing. There was no mention that room did not have a window. I assume when I book a hotel room on priceline that the room will come with a bed, a window and a toilet (unless specified otherwise). The front desk said they deal with this daily. The guests book the rooms through agoda/priceline and are not told it is a room with no window. They showed me the voucher from agoda and it clearly says "no window". However on my voucher from priceline there is no mention of a room with no window.

I booked two rooms with Priceline for a business meeting, and then immediately got an email stating that the meeting location had changed. I called right away and asked to have the same hotel and room, just in a different city. They said I can cancel my reservation, but without a refund. That is *absurd*, so I asked to speak to a manager/supervisor. She said there are NO supervisors, but I can snail mail a complaint to their executive offices. I told her that the website shows "free cancellation available" for EVERY hotel! She said "Well, the room type you chose doesn't allow cancellations." How would I know that??? And what if an emergency comes up? The most ridiculous and unprofessional business exchange I have ever had. I spoke with Brenda #** who was in "customer relations" which is where you get sent if you want to speak with someone with power, but she said NO ONE in the ENTIRE Priceline business has the power to change a reservation. STUPID.

I stayed at this hotel a couple weekends ago. This will be the last time I ever stay at a Holiday Inn hotel! I paid $360 for two nights to stay at this location. You need to change your pictures on the website to show how much of a piece of ** this hotel really is! I was utterly disgusted when I walked into the room. The ceiling was brown with water spots and the headboard has missing chunks. I could have paid less and had a better experience at a Motel 6!!! The key card had to get change out twice. When I went downstairs I was told "sorry the card expired". This put a huge damper on my trip with the fear I would get bed bugs because of how dirty the room was. So thanks for taking my $360 and providing me with a horrible experience and a piece of ** room! Was told there is nothing they could do because I bought my hotel through Priceline.

Don't ever, ever, ever rent a car through Priceline, particularly in Sicily. I bought the insurance with the great William Shatner telling me "Don't worry. You are covered!" Ha. What a joke. When I got to the rental counter in Sicily, I was FORCED to give them $1500 for a "deposit." I vehemently protested and said that I already had coverage. They said, "No. That's for over there. You have to do this here." I had no choice. To get the car, I had to give them the deposit. Mind you, this was through DOLLAR rent a car. (They are even worse) So, I return the car and they say it has "scratch" and they want to charge me $288. Again, no choice. But here is the kicker......When I try to send in my claim, it gets denied!!! Why? Because they said I purchased the insurance at the counter in Italy. Thus, my policy was no longer valid. What??? First off, I didn't purchase any other coverage. Secondly, they took that money and I had no choice!! This is a scam, and when you try to get management involved, you can't. You just get some customer service person in India. Seriously. NEVER USE PRICELINE. How these guys aren't in jail I don't know.

We booked a room through priceline.com for 3 adults and 1 child. They booked a room with 1 bed. When I called them they said no matter how many guests, they only guarantee 1 bed. The fine print says if you want more than 1 bed, you have to set that up with the hotel. What is the purpose of priceline if I have to call and set it up. I have never had this problem with orbitz or expedia.

I booked a hotel through priceline's name your own price deal and was thoroughly disappointed. The hotel we bid on was 3.5 stars, with the only amenity included being a pool. However when we arrived at the hotel we were advised that there was an additional $10 mandatory resort fee which covered the cost of the pool. The unhelpful representative at Priceline, Louis, confirmed that per their terms and conditions, the hotel may charge an additional resort fee which we are required to pay and would not comment on how the pool was a guaranteed amenity in the price we had already paid. He emailed me the terms and conditions and directed me to read them for any questions. As a first time Priceline user, I feel tremendously taken advantage of and will no longer use this service. Beware of any purchases and know that any guaranteed amenities may come at an additional cost.

First time I used them for cruise booking... NEVER AGAIN! Problems encountered:

I rented a car from this company. I put my husband's name on the car. He went to pick it up and they would not let him pick up the car because I was the one who rented it, although his name was on the car. I called the company and they refused to change anything to let him pick up the car. I then asked if I could go and pick up the car since I had to, and they told me no because his name was on the credit card it was rented under but even though I rented the car I couldn't pick it up. It was the most ridiculous thing I've ever heard. I asked to speak to the manager and the person on the phone claimed he was the manager and would not let me. He then said they would refund the money and they did not refund it, they charged me 400 dollars. For what?? Nothing. Robbery. Straight Robbery.

Drove rental car 600 miles on donut tire. Wasted a day driving slower than should have. Tires on rental were worn, needed replaced. Told I could ride 1000 miles dangerous and not true. Then told to take car to Firestone. Spent morning of vacation going to two Firestones road service. Told me to go to no tires available. Finally left car at last one. Went and got a car at another rental agency. They charged me for the day.

I received and booked a rental car thru Priceline and subsequently found a rate 35% lower from the rental agency directly. Priceline refused to honor or refund the charges.

I have reservation through Priceline for hotels in New York City, the charges came too close to $400. The night before I arrived I called the hotel to extend my visit. Another day he quoted me $100 less on the exact same room. When I call Priceline knowing that they have an adjustment guarantee they refused to meet the price and said that I didn't make the deadline and there was nothing they could do for me! Rip off.