Priceline Reviews

We had a large group going to California. Booked 2 hotel rooms and airline tickets through Priceline. I booked 2 rooms because we had 6 people going, so we get up to the hotel and our two rooms were 1 queen bed in each room. Fortunately the awesome staff at the hotel was able to accommodate us. I also picked a hotel that had park and fly. Yet when we checked about that, they told us it wasn't included in the price. We were supposed to get one free checked bag with our ticket, yet when we went to check in, we all were charged $30 PER BAG. They don't honor any of the things they promise, and it ends up costing you more in the end. Lesson learned Priceline. I will never use you again, and I will make sure no one else does either.

Operate very deceptively and some would say fraudulently. For factual example, I recently booked a "4.0 Star All Inclusive Hotel - Express Deal" for Puerto Vallarta for 5 nights in May 2018. I paid for it, received confirmation and decided to call the hotel to verify the reservation - good thing I did! The hotel (Sheraton Buganvilias Resort) informed me that this reservation was NOT made for an "all inclusive" stay - it was for room only. Priceline.com deceptively advertised as "All Inclusive", took my payment and would do nothing to clear this up when confronted.

I bought two Air Canada tickets to Osaka from Priceline. Osaka airport was flooded due to the biggest typhoon in September and accordingly, our tickets should have been refunded. We didn't hear back from Priceline about whether they would refund / reschedule the ticket and Osaka was our first of many destinations. We contacted Air Canada and they said they can't do much but refund the tickets. They said they cannot refund us directly and must refund the money to the travel agency (Priceline). So we said ok. We contacted Priceline and they said they cannot help us because we contacted Air Canada. Then, they said their finance office will refund the money to us when they get the check. Now, Priceline took the check from Air Canada and deposited the check in 2nd week of October according to Air Canada. However, Priceline insists that they never found the check and cannot therefore refund us the money.

Priceline's Website clearly stated the reservation could be cancelled within 24 hours, called and tried to cancel and was told their policy was one night's rate if cancelled within 72 hours of reservation, despite reserving <24 in advance. They make their money by hoping the consumer won't read the fine print, only the large print stating a half truth.

I had the exact same issue as the person (Andrew) just before me posted. Here is the exact post and the exact same problem we experienced except I booked in Halifax instead of Toronto: I looked over Toronto hotels online using the Google map and found that Priceline offered a price about $10 below the others. All prices were listed in Canadian funds. I selected Priceline and was re-directed to their site and still all prices were in Canadian funds. I filed out payment with a credit card and was sent a confirmation.

I looked over Toronto hotels online using the Google map and found that Priceline offered a price about $10 below the others. All prices were listed in Canadian funds. I selected Priceline and was re-directed to their site and still all prices were in Canadian funds. I filled out payment with a credit card and was sent a confirmation. Only after returning did I discover that they had charged me in US dollars rather than Canadian dollars, making it now about $60 more expensive than other online companies. I contacted Customer service and they forwarded me the contract copy where it does say I will be charged in USD. My complaint is that it was advertised for the same dollar amount clearly in Canadian currency. Even now if you go to their site from links they list prices at C$ that they then bill as USD for the same dollar amount. This is bad business practice if not illegal.

I had booked travel through Priceline and despite trying to cancel my reservations in advance and even talking to someone on the phone they claimed they could not do anything for me "just like other companies." They claimed they tried to get a hold of me but I have nothing. Do not waste your time, their customer support is worthless and everything seems to be your fault not theirs.

No room to move about! Go around Bouncy Beds~ Queen/double. Twin sofa bed. Luggage "door" = getting to bathroom! Remote incompatible w/ TV. -5stars. Entirely not what I expected for my family! Not kid friendly!

We were in Oklahoma City and our flight was cancelled last minute around 9:00 PM. So to ensure we had a place to stay for the night, I went to Priceline.com. As I am trying to book us a room, the room rate was listed at $70 per night. So as I am booking I notice when I go to pay the price is now $93 plus tax. So that late I booked it. Then when we get to the hotel, I find out their rate is $60 per night. So I say “lowest price guaranteed “ slogan is false advertising. I thought I was booking through hotels.com but somehow got switched to Priceline. My first and last experience with them. Do not trust this business!!! I would give them a negative one star but it won’t let me. Has to put one star. :(

My first time using this website. I use lots of different websites as I travel very often, and never had any issues. This website is problematic and if I may say scamish and I will explain to you why. I booked a last minute trip to Madrid last week and I got pretty much same prices as other website for this hotel called Eurostars Central. This is the thing: when I booked on Priceline, it gave me an option. "Limited offer for a room with terrace" for almost the same price as a double room, which I took.

I reserved a room and purchased the trip insurance. This "insurance" is a joke! I called to cancel the reservation 4 days ahead of the trip due to a change in plans. Priceline told me that my trip "was not eligible for cancellation" even though I paid the money for the trip insurance AND canceled well in advance. They told to call the insurance company. Yet another joke. Basically told me the same thing. So my question is why offer the insurance if it doesn't do what they say it will?? This is two times in a row I have been screwed by Priceline. The first time they canceled the room I paid for In advance due to "overbooking." Problem there was I didn't know until I drove almost 7 hours to the hotel only to be told by the front desk. Now this?? I have used Priceline for years... No longer. I'm DONE! I'd give it a zero star if I could!!

We tried to book a jacuzzi suite at Days Inn Regina Airport through Priceline. During the checkout process on Priceline, our booking was switched to a regular room at the jacuzzi room price. Feels like a classic "bait and switch" tactic to me. Will not be using Priceline again.

I contacted the customer service office regarding a hotel reservation that stated incorrect information regarding the hotel's pet policy in comparison to the hotel's website directly. In short, Priceline booked our reservation for a pet-friendly hotel and a non-pet-friendly hotel - putting us in a situation that we would not be able to use our reservation at all. They refused to request a refund on our behalf. I spoke with an agent initially that could not understand the nature of the issue (due to a language barrier) and I asked to be transferred to a Manager. They told me it wouldn't do any good as I would just be told the same thing. Then they transferred me to another agent instead of a manager, wasting another 20 minutes of my time explaining the situation over again.

Had a horrible experience booking a rental car through Priceline. I went on my honeymoon and rented through Priceline from a company named Executive Car Rental in Fort Lauderdale, FL. When we arrived, no airport shuttle came as promised. We needed to jump on another shuttle from a car company nearby. When we arrived at Executive, we found out that the business was closed permanently. We were not notified by Priceline or the company. My wife and I spent 2+ hours last minute searching for a rental car company with available cars.

We just moved to Florida last April. We are from Boston and my grandmother passed away suddenly so we figured it would be more affordable to rent a car for myself, husband and 2 kids to drive straight through to Boston from Orlando. I got a decent rate for what we needed and made sure it was unlimited mileage. We went through Priceline and the car rental place was called ROUTES located in Orlando which is 45 minutes from our house.

Don't use the Priceline.com, better use Booking.com. HI all, don't plan your travel via Priceline.com, they are cheating the customer, better use the Booking.com (had good experience). Currently I am facing the billing issue. Even they are not ready to give the VAT/TAX receipt for my travel or refund the cheated amount of (Taxes and Fees) 168.75 GBP. Below mail from Priceline.com.

I recently booked a trip to Vegas for work. Two of us were put in charge of this and accidentally double booked. Luckily for me so I thought Priceline said clear as day I have 24 hours to cancel the reservation. Upon trying to do so they claimed that I signed up for a special price that didn’t allow me to do so. I could go back through the exact same way and get the exact same results saying 24 hours to cancel and got the exact same price. They refused to reimburse me for the hotel. Just to add salt to the thread I will say the checkout experience was horrible. Their website is sloppy and slow and hard to get anywhere with. Please be advised before touching them for any transaction.

I booked a hotel through Priceline, the hotel was Villa Florence, San Francisco. And the hotel at the time of checkout they charged $38.76 extra in the name “Facility Fees”. This was an utter surprise for me because when I bought from Priceline it was no way mentioned anywhere. And also there was no parking in the hotel and for that I had find a different parking lot which was a bit far from the hotel and paying $31 for the parking of one night.

I had a flood in my home and needed to move out immediately with my children. I called over a dozen hotels and they were all booked. Finally, one hotel clerk told me that his hotel was booked but he found another hotel that had a vacancy. I provided my credit card information and booked a room for four nights at a cost of $900. The clerk provided the phone number of the hotel where he made my reservation and when I called the hotel they told me that they were booked. I could not believe it!

I used Priceline to book the Clarion Hotel in Sharonville, Ohio for 8 nights. I left after 2 nights, turning in my keys to the front desk and informing them I was checking out. I asked for a statement from the hotel that I checked out early. They refused stating Priceline would send me something. Needless to say I didn't receive anything and am now being overcharged $321. My credit card company found in their favor because I had to documents to support my claim. Don't let this happen to you. DO NOT use Priceline. I never will again. It was my first and last time.

Under no circumstance should you do business with Priceline. It is documented on their website that consumers will save money by using their website, which is incorrect. In fact, based on personal experience, you will pay more money utilizing Priceline than if you do business directly with the hotel. When this issue is addressed with representatives of Priceline, the company refuses to make price adjustments or honor the lower price offered by the hotel.

I booked round trip air to Rome for spring break in 10/2018 for the following March (2019). I got an email that the tickets were confirmed. Later I got an email that the flight times were changed so I went back into the reservation and re-picked seats for my flight. All the flights except one would assign me a seat and site said seat assigned at check-in. The flight were the new revised time. At no time did Priceline say must call to confirm flights.

Buyer beware!!! I decided to book my Disney hotel reservations through Priceline to save a few dollars...big mistake!!! After weeks I was waiting for the confirmation from Disney but they never received my info. I called Priceline only to find out they never transmitted my info to Disney so I now had no reservations despite having booked and paid weeks ago!!! Now most hotels are booked up and prices are super high. I spent hours on the phone with Priceline, and was asked to be transferred to a supervisor but they refused to fix it or do anything to help.

I took a chance and booked a hotel with Priceline Express deal. Hotel was in horrible location, noisy train running by, the room stinks of disinfectant, hotel looks nothing like the website! OLD AND DATED.

I made an reservation of car rental to San Juan earlier this month. The reservation I made on Priceline in total is $160. However, the rental car company SIXT charged me $184, and said that the extra money are taxes. However, the Priceline price should include all taxes and fees as they claimed on their website. I called Priceline twice to complain about this extra fees charged. After reviewing, they told me that the SIXT charge is valid and the Priceline price is "JUST ESTIMATE". I won't book again from either SIXT or Priceline.

I booked a flight and had to cancel due to a hospitalization. They don't care the reason, the second you book, you are basically signing an oath in your blood. The lady also seemed to be very frustrated with me and not wanting to help. Just kept repeating the same spiel. They wanted to charge $500 on top of the $360 I already paid to exchange dates. Greedy company who couldn't care less about customers. Never again.

Priceline is very misleading it misinformed. I booked a room that ensured was pet friendly. When I arrived the property informed me that they were not pet friendly. My room was nonrefundable. I contacted Priceline and they thanked me for informing them. No apology. No compensation. And my dog is sleeping in the car in 32 degree weather. Very unprofessional.

Needed to cancel hotel immediately after booking. Agent was useless and kept repeating the fair was nonrefundable. I'm shocked this company is still in business. Wish I had read these reviews beforehand. Go with competitors that have common sense refund policies.

Priceline will send you a coupon code to get a "deal"? What they do is add to the taxes so you end up paying just as much or more, totally deceptive. If you get a deal on a nice hotel room 3 stars or more, you may pay 25-30 dollars in taxes? I have used them because sometimes they are the best deal but I am going to stop because of these practices.

I booked 2 rooms for the weekend with the understanding they could be canceled 24 hours in advance which I had to do because of a change in travel plans... at Christmas. They charged me 60% of and refunded a very small portion of the money they stole from my bank. Thankfully my bank agreed that these are con artists. STAY AWAY.

When we arrived at the Tampa airport with a Priceline reservation for a car the rental company had no car to rent us as agreed. Priceline refused to help us find a solution. We have a documentation trail to prove the same. We wound up going counter to counter to find a car we could rent which cost us $300 MORE than the unfulfilled (RENEGED UPON) reservation. We spent two hours explaining to Priceline the chronology of events and we were met with scripted stonewalling as we asked to speak to manager on manager. I asked for a call back from an officer of the corporation because the company was numb to problem solving or even critical thinking.

I took a trip to San Diego and booked a rental car through Pricelies. I mean Priceline and they charged me for two days when I only booked it for 1 day because they said they go off a 24 hour clock even though I had the car for less than 24 hours which they could have easily confirmed with the rental company if they had any type of customer service skills. Plus they never told me about the $150 dollar security fee for the rental so I had to put a $400 dollar security deposit on my debit card which really pissed me off even more because I had to have the rental to get around. I personally will never use Priceline again and it's no wonder they are not accredited.

I booked a room for my son for 3 nights at a hotel through Priceline. I didn't do the actual booking, but my card was used with my permission. He does not have a credit card, which is why we used mine. When he went to check in they would not let him without a credit card, although the room was paid in full. They needed a card for "incidentals". We tried to get them to let me give them a card number over the phone, but they wouldn't and they also wouldn't refund the charge, even though it was within an hour of the booking. This site is all about getting money and do not waste time or effort on customer service. If I hadn't been sick in bed I could have gone there, but they will do nothing to accommodate! I will tell EVERYONE to never use this site!

I booked a hotel room in Las Vegas for 3 days and the room price is $51.99/Night. For 3 nights it is $155.97. Tax and fees is $20.88 hence the total is $176.85 paid in full using my credit card. Due to health issue I was unable to travel and I cancelled the booking the day before check-in. Cancellation policy is 3 days prior to check in will incur my first night's hotel charge. So they have to charge me only 58.95 (First night hotel charge) this including tax and fees. But they actually charged me $73.87 as a cancellation fee.

So I'm driving long distance. Needed a room to crash out. Found a place on the Priceline site. Booked the room. When I got to the place they said it'd be 4 hours before I could check in. But I need to sleep. That was the whole point of getting a room. Priceline had already taken the money from my account. Would not return the money or change reservations to another hotel of the same company. Basically left me sitting on the side of the road. Keep in mind I made the reservations sitting in the parking lot of said business. So 5 minutes had passed and they wouldn't refund or exchange rooms. That's completely insane. Never again will I use Priceline off bad business ethics. Left me completely unhappy and screwed with no options.

The Priceline Website automatically filled my travel info but listed my name twice - once using my middle initial and once not- instead of my husband's name. I did not catch the error until a few days before the flight. Priceline would not correct the name and made me purchase an entire new ticket (through the airlines directly) at a triple the price of what I paid. They would not provide any assistance in assuring that the flights would remain the same. Although the airlines refunded the unused ticket, Priceline refuses to compensate me for the difference paid - over $2,000. It was their error!

I bought two airline tickets using my Bank of America credit card (Visa) for a total amount of about $2,600. Immediately after completing the booking, I received two notifications; one from my bank that said a suspicious transaction was detected and asking me to go online and confirm. I did that. The transactions changed from declined to pending. The other notification was from Priceline telling me the purchase didn't go through. This I assumed will be rectified, now that I have confirmed with my credit card company that the transactions are not fraudulent.

I made a mistake this morning making a reservation @ Hilton Daytona Beach Oceanfront Resort thru PRICELINE.COM. I accidentally made a reservation for tonight (12/20/2018 ). I was trying to make the reservation for (12/27, 12/28, 12/29). I spent 2 1/2 hrs on the phone with Priceline, got disconnected twice, finally got someone who told me they couldn’t help me. The Hotel had to do it, talked with their Supervisor got the same answer, talked with the Supervisor’s Supervisor and was told they couldn’t help me. That I would have to talk with the Hotel, IN ADDITION I also couldn’t talk with anyone else.

I booked a hotel on Priceline and was double charged for the room. I have called and spoke with multiple customer services reps to be refunded the $400 that I have been overcharged. I have requested to speak to a supervisor and simply passed to another customer service representative. It has been 6-7 weeks now and I am still awaiting my refund. I also requesting price match from their price match guarantee and they refuse to do so. I will NEVER use Priceline again.

My experience with Priceline was disgusting! They refused to make a cancellation on my reservation even though there was a medical emergency. My niece was potentially dying in the hospital and they still refused to give me any refund! I called about 8 times and every time they had some different excuse going for me until finally I just gave up and could barely afford the drive up to MN which I was going to use for the refund money for to visit my 10-week-old niece on oxygen in the hospital. Truly seeing how they care more about keeping their money over giving a refund for a medical emergency to visit a little infant in the hospital just shows me how diabolical and disgusting Priceline really is and I advise everyone to go through a different agency.

Booked a vacation bundle to Punta Cana. Entered Punta Cana and the hotels appeared. Choose one, then was taken to the next page, your flight, which was flying into Punta Cana as one would expect. Hotel says clearly on their page, airport shuttle. I contacted Priceline to ask if we needed to contact them prior to arrival so the shuttle would be there. Well, Priceline contacts the hotel, there isn't a shuttle. Okay so now I have to book transportation. I go online to do that only to find that the hotel is almost 5 hours away!!! Transportation over $900!!! Never disclosed how far under the "hotel location" description. I contacted Priceline, asked for a supervisor and was told that there's nothing they can do! Never had a problem using them before. Will never use them again! Will be filing with the BBB.

Price of hotel went down on Expedia.com. I attempted to contact Priceline by phone but was unable to get through to a human. I chatted, but Priceline employee claimed price on web was different. I offered to send email as well as screenshot, but she said there's no way to do that on chat and then she just ended the chat.

I don’t feel Priceline should ever be used to book a flight as there is no way to change the reservations. The service is terrible. I have use them to book hotels and almost always I would’ve done better booking them directly.

I wish I can rate zero but the option is not available. I have booked air ticket through Priceline. My trips having till back and forth I have called the customer service to check the possibilities of cancelling my ticket. The agent clear said the possibilities. After having the talk I told her, I will call you guys once I confirm about the cancellation and will get back to you. I asked her to send whatever she told me through email. She cancelled the ticket and send it in email. This whole thing happened on 12/16/2018 and I called them again after seeing the email. After the discussions and discussions, they said they can't do anything about and will review the case in 2 business days and get back to me.

I booked an automatic transmission car for a trip to Chile. When we showed up in Santiago, the local rental company said that in their system, the reservation was for a nonauto transmission and no automatic cars were available. We were screwed! Priceline transmitted the info wrong! Ended up driving stick shift for the second time in my life in a foreign country which was terrifying.

In planning my trip to another state I searched for pet-friendly hotels with a good rating and reviews within my budget. I found Baymont Inn and reserved my room with Priceline. I even chose to pay for my room in advance. After driving nearly 8 hours and arriving at the hotel I was informed that they were not longer pet-friendly and hadn't been in over a year. The person at the front desk call to have my money refunded. Priceline agreed to refund my money within the next 24 hours. I had to find other lodging in the raining night. If I didn't have extra funds in my account, I would not have been able to stay anywhere until that refund was made. I as Priceline to refund me the difference in the lodging amount of $36 for the two nights. They refused, I was told they could not refund anything other than what I had paid. This could have been a more serious situation.

Booked an express deal. Made a mistake selecting a wrong departure. Called right away to fix it. Priceline would not do anything at all. Their response was “too bad, you booked that kind of ticket”. I travel a lot and I have been their customer for many years but Priceline doesn’t care about that. They just took the money and that’s it. Never book an express deal. CheapOair is as easy to use for the same price.

I recently booked a three day trip on Priceline express. In error I put 2 guests vs 3, I quickly realized my mistake and called hoping the hotel could accommodate 3. Turns out they couldn’t! Priceline had the power to help me as they purchase the block of rooms themselves and they were like, "Too bad. You know the rules when you book." I explained that I did not want my money back (I would even pay extra). "Just please move me to one of your other properties." This request was made two weeks before the trip. We are heading to our hotel this Friday with one (king bed waiting for us). I am beyond pissed with their lack of compassion. I have used Hotwire for 10 years and One time I had to cancel and they were accommodating. It’s just amazing how customer satisfaction means nothing to them! They suck!

Horrific! I am still trying to get a refund back from them for a hotel night stay that I didn't want. They make hotel stays look cheaper by adding dates in that you don't see right away. I thought I was booking for a certain date to get a cheaper rate but it was actually not for a week later! They refunded me, but I never got the refund back in my PayPal account -- they told me it would only take a day -- well 6 days later I am still fighting for my refund. SICK OF THIS CRAP.

Made a car rental reservation for Thrifty through Priceline. Estimated cost was $340. Picked up a car and actual charges were $482. Called Thrifty and they said the $482 was the pricing provided to Priceline. Called Priceline and they said the $340 was only an estimate. I've rented probably close to 100 rental cars over the years and this is the first time actual charges were different from the reservation. No more car rentals through Priceline for me.

Room was falsely advertised as 60% off of regular price. In other words, it was advertised as a $175 room offered for a bargain price of $70. After I clicked to purchase the room for two nights, I found that it was from a second-rate motel with rooms starting at $60! ($10 cheaper than my supposed 60% discount.) I immediately called Priceline, but they refused to return my money, even after lengthy explanations to a supervisor. (I also had screenshots of the false advertising.) The motel was too bad for me to use, so all the money was lost. BEWARE!

Twice now I have booked through Priceline and was given a rate for a room and when I got to the hotel their walk-in prices were way cheaper! It is noted on the itinerary that if I find a better price Priceline will refund 100% of what I was charged within 24 hours. I booked at 5 pm and contacted customer service around 10 pm when I checked in to tell them about the price difference. They refused to give me a refund, cancel my reservation or even credit me the difference. I travel for work and have faithfully used Priceline but NEVER AGAIN! I’m filing a complaint with the BBB and spreading the word to not ever book with them!

You guys suck, and you all can kiss scum. They was very rude, not helpful, scammers, fraud and never again will I use them. They hung up on me twice, worst experience I’ve ever had in my life. A rip off. I have nothing great to say about Priceline whatsoever.

We recently booked a hotel through PRICELINE. The room booked and paid for was not provided by the hotel. After returning home, I contacted PRICELINE about the issue. (1) I was on the line with the first agent for about 45 minutes. After a lengthy discussion, she stated she was going to research the issue and to hold on. About 30 minutes later, the line was disconnected. (2) I then called back and started anew with the second agent. After a lengthy discussion, she said she would contact the hotel to discuss the issue and email me the resolution. No response.

I wish I had been apart enough to read reviews before booking. HORRIBLE EXPERIENCE EVER! I don't know why I didn't buy my tickets with CheapTickets like I always do. I need help finding out how much luggage is included on each flight and it redirects me to another page and then another page. There is no help ANYWHERE.. No real information or person to help. It turns out a flight I got is divided with two different airlines. THe charges on my CC were coming from different sources... SO I have to keep an eye on what is being charged.

I tried to reserve a hotel. I am very sure I got reservation done through Kayak, but at some point Priceline took it over and I got confirmation come from Priceline. I received confirmation with wrong dates. I have done number of reservations before and NEVER had such issues. I tried to reach someone to get the problem resolved... I had to deal with machine all the time; finally, I found a chat. After extended wait I was told that they cannot do anything for me and had a gut to tell me to use them again to reserve a new room. I lost my money, time!

Reservation desk turned me away because of an added fee I was not informed of, the clerk attempted to run my card and erroneously stated I did not have the funds. The clerk ran my credit card and charged me although I did not stay there. They had me ride back to the airport via their shuttle. I had to seek refuge like a homeless person, and stay awake in a restaurant. All said and done, I was awake for 33 hours before I could get home. Priceline staff did not assist and said they were having technical difficulties, and I should call back later. This allowed enough time to pass for the hotel to charge my card and thus preventing me reimbursement or compensation. I was a long term customer having used Priceline for 10 years. But no longer. I am going directly to the airline or hotel. To confirm all restrictions before I am ever placed in another dangerous situation as I was as a result of this reservation.

Hello to all... I try to book ticket from the Priceline... First the tickets they offer was off date so the “great deals “ was sold for days. After that I try to book 676$ flight and something like “sorry we couldn't process your...” popped out with notice try later so I bought from an airline directly and forget about the Priceline just to find “the deal“ in my email next day. They robbed me of 676$. Why this “company“ still operating???! Skip Priceline when searching for flight.

I booked a hotel suite with a whirlpool for our 10-yr anniversary a week in advance... When we arrived we got a junior suite. The room with the whirlpool was already booked. We didn't get any compensation for the price we paid... This idea of getting a deal is a joke.

I noticed that they posted 4 hotels for 87 dollars for the holidays and three of the four were at the 159.00 rates and one at a 90.00 rate and I figured that my chances where good. Well I was totally wrong!!! Please do not do the rate thing and let them get the hotel for you. They are not very helpful to fix any problems or help you get your money back. So please don't get scammed by them.

I have been trying to book a flight for 2 days only to constantly be met with an error saying "whoops we are constantly updating our flights"...every single time I tried...for 2 days. I was unable to locate a phone number for customer service and had to chat with obvious a.i. I was then transferred to a "live agent", who may or may not have been a person, and without ever resolving the issue was summarily kicked out of chat. This is the first time I have ever written a bad review, because I generally don't think they are helpful. But in this case I think everyone should know how poorly Priceline does business. It really stands out because I was able to use Priceline without issue only 1 year ago. I do not know what changed, but if it's this difficult to even pay money to book a ticket I can only imagine the hassles after you've already paid.

Booked the flight ticket through Express Deal where it was mentioned that carry on baggage was included. But the itinerary did not reflect this and was asked to pay extra for carry-on luggage. The customer care was no help at all. They did not even cancel my ticket. Worst customer service.

I use Priceline all the time for different things. I was in a crunch and needed a hotel to stay for my last night in LA. The hotel that I booked through Priceline called Los Angeles Adventurers All Suite, has BED BUGS, I didn’t notice the bites till later on in the evening. I called Priceline to let them know of the issues and they refused to compensate me in any way because I didn’t mention the bites during check out. Priceline was noticed about the bed bugs and continues to keep the hotel listed on their site!

I have used Priceline for years and never experienced anything like this. Price offers the best deal for the Grand Luxurious King room at SLS Las Vegas. Once you pay for the room, your itinerary shows the Story King Room. After calling and explaining this to customer service, spoke to someone named Brenda **, she stated the reservation had to be cancelled and I could book through the hotel directly, which would cost double. Please do not book through this company, they are now a bait and switch company. Please pay attention to details in your itinerary.

I made a car reservation and accidentally choose AM instead of PM for return. I realized my mistake immediately after I hit the button, so I instantly called Priceline to correct and they wouldn't do anything. I disputed the charge with my credit card company, but they couldn't do anything because Priceline's website says no refunds. So basically I paid over $200 for a car rental that Priceline canceled so I couldn't use it and they will not refund me ANY money. STAY AWAY from Priceline - use Costco for car rentals... They are GREAT to deal with and will help you if you make a mistake!

Called in to PriceLine to make a Hotel Reservation, Room was listed at $58.00 vs. $94.00 regular Hotel rate - 36% savings agent representative said. Gave them all the appropriate information that was required to make the reservation, then the agent put it through. After a brief pause, agent claimed the transaction did not go through. He took the information once again and ran it - only this time He said the room was now not available. He then asked if he could take another reservation at the higher room rate. I told him where to go with his new rate, and told him to erase my information. Sounded like a traditional “Bait and Switch” operation to me.

My husband is in the military and they changed his flight home. In a chain of events, I also had to change my flight to go and get him. I booked the flight 6 hours before he told me the flight was changed. I even bought the trip insurance. When I found out that it changed I simply called Priceline to ask for assistance in changing the flight. They told me that they could not do that. No big deal - Please cancel and refund my flight and I'll just go ahead and rebook right now. They also refused to do that. When I explained that I purchased the insurance the man on the phone informed that insurance only covers unforeseen events, such as death.

My baby and I got stuck in a town overnight due to weather conditions and my mom was trying to help us find a safe place to stay to thought she just reserved a place with my card and when I went to find the address it was not even close to the town we were searching for. Called immediately and let the hotel know what happened. They told me to call Priceline to get the refund completed. I called them right away and was on hold for 5 min the first time then since I have a baby I had to hang up and help her then I called back and stayed on hold for over 15 min. When no one answered I hung up and waiting and tried to call back a few more times with no answer. I eventually had to give up and get my little one to sleep and figured I would try again in the morning hoping to get an answer.

Priceline sold me a ticket from US to Portugal but the layover at the NY airport was not long enough to make it to the next plane. They also did not warn me I needed a round trip per/Portugal law. That forced me to buy another one way at twice the price I would have paid for one round trip. They refused to reimburse me the $400 the airline charged me to change the ticket. They refused to talk to me because I had called the airline to discover the problems. So they ruined my trip, forced me to pay more for a ticket and fees. They took no responsibility. Did not offer a credit or an apology.

I am never, ever, ever using Priceline again. I booked a Frontier flight through them and then had to cancel (in October, for a Nov. flight)... Got an email with confirmation saying I'd get credit for the next year and to call Frontier directly. I tried calling Frontier to book a flight less than one month later (for Xmas), and they kept saying I did NOT have any credit from my cancelled flight. I was in a hurry, got impatient and ended up buying the flight online for Xmas because I knew I had another flight coming up (in Feb.) that I could use the credit for.

First of all they charged full amount adult ticket for my infant who is 1 year old. And then their prices are way more than the normal ticket we are getting in market. They claim to be best price match but they only take money from customer and then don't even care about them. No solution, no adjustments, no price match, just making frauds. I am stuck after buying tickets from them and now I am getting $1000 CAD less priced tickets but can't take it as Priceline don't give any refunds neither do price match. Moreover they are asking for additional price for bags.

I rented a car through Priceline with Executive Car Rental in Detroit, MI 2 weeks before my planned travel. I called Executive Car Rental 1 week before travel to confirm. When I landed in Detroit, MI at 12:30 am on the Friday morning after Thanksgiving and turned my phone back on, I had a voicemail from Executive Car Rental saying they were unable to honor my reservation. I am over 1500 miles from home in the middle of the night with my husband & daughter on our way to a funeral and no rental car! I called Executive only to be told it was just a reservation, it was not confirmed and they were not responsible. No remorse or sensitivity to my situation at all. NEVER Trust either of the companies! Now I am watching my credit card invoice to make sure I was not charged... So far so good on that note.

DO NOT USE PRICELINE! They are a very disreputable company and I will never use them again. Their website "deals" are misleading and when you click on "Book Now" you are NOT and WILL NOT get the deal you were just looking at and read about. Customer Service is a waste of time and they truly do NOT care about the customers. Priceline is a joke, they do nothing but offer phony services and steal your money! The absolute worst online booking company out there and they clearly need to be shut down and put out of business! Nothing but a SCAM, FRAUD & a consumers worst NIGHTMARE!

Spent 1+ hour with 3 Priceline customer service rep without resolving the issue of not being able assign seats for my airline purchase even though it stated "Carry-on bag and advance seat selection included!". I was to get a return phone call which I never received. I have several screenshot of my purchase which proves "advance seat selection included! ".

Long story, but they are a very disreputable company and I will never use them again. We travel quite a bit and this was the first and last time we will use their service. Very stressful! We thought we were talking to Radisson Hotel group and were misled.

I went online to make my rental car reservation with PRICELINE, even though, it wasn't an excellent deal rate I decided to book with them because of the time. I was flying from Orlando to Fort Lauderdale. When I landed I started looking for this company "Easirent.com" at the airport, then after going to E-Z Rent A Car by mistake. They told me that the other company was outside of the airport and I need to get a shuttle. (They say in the ad that is at the airport). After waiting 20 minutes for the shuttle they took me to "Easirent" location.

I started with a planned RV trip to Orlando. I booked a rental car, for local transportation, 28 days in advance. Upon arrival, the car rental company (EXECUTIVE CAR RENTAL) refused the confirmed reservation, because I did not come in on a flight. There was no indication on the Priceline website that I needed one. Executive said it was not their fault that Priceline did not tell me. They would do nothing to help me get in a car. I called Priceline support and they said they did not actually "confirm" the rental reservation, that was up to the local company.

I purchased a last minute ticket to fly home for a family emergency. My brother is in the ICU in critical condition. I was to fly home tomorrow but things have taken a turn for the worst. I called Priceline and they in no way would help me by rescheduling, refunding, crediting or even just a small discount would help on rescheduling but no. The only thing they said was "Your only option is to buy another ticket at full price." It's not right. They didn't even try to help me or offer anything to me. That's very insensitive and pathetic. I use Priceline and fly Alaskan everytime. I find this downright hurtful. I hope you like taking money from people and showing you don't care.

Priceline-Agoda I will never use them again to make any kind of reservation! I put in my info for a hotel reservation for a 2 week stay... When they replied they had the check in date the same as the check out date The site also said we need not pay anything until arrival... Just give card information... I have done this many times before and no problem... Three days before we left in our trip I get an email saying if we did not pay full amount within 44 hours our reservation would be canceled.

I am beyond livid. I booked a hotel during the Thanksgiving holiday specifically selecting one with an indoor pool. Upon arrival after driving all afternoon, we were informed by the hotel staff that the hotel was under renovation. The pool was closed and plastic sheeting was covering the walls. The hotel also advised that Priceline had been informed and should have had the renovation information listed. I contacted Priceline and spoke to someone who could barely speak English. He was no help at all. Priceline should have moved us to another location. The hotel said we could cancel but since it was after the 6:00 PM cancellation time frame, we would lose one night's charge. My kids were so disappointed with the whole trip. Could not eat breakfast comfortably with the plastic and plaster smell. Contacted Priceline repeatedly by phone and online chat. No resolve.

I'm too angry to type a lengthy review - so here's a quick review: I booked an "Economy Class" airline ticket from the US to Barcelona on Swissair. My confirmation email from Priceline stated it was an "Economy Class" ticket. Upon check-in 24 hours before my flight - it was learned that I had an "Economy Light" ticket? I immediately called Priceline because an "Economy Light" ticket does not include a checked bag at no charge like the "Economy" ticket does. Please keep in mind here that my confirmation email from Priceline stated that I had a "Economy" ticket and NOT an "Economy Light" ticket.

I booked a trip for March 2019 for my family (total of 6 travelers) including the hotel and flight. Unfortunately I did not include trip insurance and wish I would have. My husband and I traveled to the destination we are planning to go to in October just to check things out. We were not impressed with the hotel (including the fact that I got food poisoning). When we returned we decided that we would like to try another resort for the trip we have scheduled in March.

I had reserved a van for a trip to Costa Rica through Priceline for the 22nd through the 1st. Our actual fly days altered so I needed to adjust my reservation to the 24th through the 1st. I had to reduce my reservation by 2 days but Priceline said because I was changing my reservation it would cost me $800 MORE than the original reservation. 11 days reduced to 9 days (mind you, same days I had already reserved) and it would cost me MORE. Not only that, but the new price was almost double my initial reservation price. Priceline would do nothing to make it right. I even contacted the Better Business Bureau. They still wouldn’t give me even my original reservation price. They should be ashamed at their practice of grossly overcharging customers. We will not use Priceline ever again.

I purchased 2 round trip tickets to Orlando for my son and I this coming April. I purchased the trip protection policy thinking I would be protected if I needed to cancel this trip. When I searched the same flights today I realised they were over $300 less! I called to cancel my tickets but was told they were nonrefundable, their hands were tied, and to please contact Alliance. When I contacted Alliance (the insurance provider) the woman on the phone basically laughed at me and said "Well, ma'am, you're not ill, unable to walk, or dead, so therefore we cannot refund you." I am sickened by the lack of concern and greediness of both companies. I will NEVER use Priceline.com again, and I will NEVER buy the trip insurance that doesn't actually protect your trip. They should be ashamed. Scam artists.

I was comparing prices between different sites. Found a hotel that was on 3 other sites. Priceline showed the price as 48.00 but when I went to reserve it jumped up to 64.00! This happened on 3 other hotels. One went from 42.00 to 77.00 and another went from 66.00 to 110.00!!! Their answer was because of dates wanted. So tried again with different dates just to see and price kept changing on all dates.

Deceptive advertising, terrible booking process, horrible customer service - and ended up with what they called a 4 star hotel that is a hotel built in the 1960s that has been recently painted. They provide ZERO resolution options. DO NOT USE PRICELINE EVER! Terrible (and that is being kind).

They have something called “express deals” without showing actual hotel name but promise to get branded/similar known star hotels with single clicks. They don't make the refund restrictions very clear in first place for those deals. If the hotel they allocate you is not the kind you were looking for and you wanted to cancel or change hotel just after 5 mins of booking, then also it's NOT allowed. The service representative don't have option to cancel the reservation in those express deals it seems. Finally I had to forget few hundred dollars and move on. But good thing is the decision taken that, I won't be using Priceline.com for my lifetime, also have made at least my 100 friends not to use Priceline.com.

Be very careful when you book online how much tax & fees they charge. You would think tax & fees are based on standard % but not. I got charged 21% tax & fees vs. 14% of previous booking, same city, same hotel, with 10 days. The website is tracking your browsing, you think you got a better deal by waiting but you pay more "fee". This is complete rip-off. Their customer service even admitted two customers booking at the same time may be charged differently. Never ever will use the website again.

I had ordered a King Suite with OCEAN View WITH A BALCONY. I got 1 King Suite with Intracoastal View. Lucky I caught it and canceled. To verified I did it again with the same results. So, I booked through the Hilton Hotel site and receive a military rate that was less than Priceline, to my good fortune.

Misleading info on website about free cancellation. Tried to resolve this over the phone and they actually want to charge you extra for talking to a live agent. I canceled immediately after realizing I had booked the wrong dates.

I put in a search while looking for last minute hotel but made a mistake on the date and booked it one week out. I called them immediately to ask them to change the date and they said "sorry, all bookings are final." Now I am stuck with having to pay for a room that I will not stay in. I know airlines and other travel booking sites allow 24 hours to cancel. Priceline has a cutthroat business contract with their customers. I will not recommend or ever use them again.

My husband and I booked a hotel (Extended Stay America) in Memphis, Tenn (2541 Corporate Drive - Airport) and it was the worst hotel I have ever stayed in. The first night we were there a fire alarm went off at 4:30 AM due supposedly to a curtain catching on fire. The second day at 12:30 AM the same thing happened. Then about 2 hours later it went off again. While talking to other people staying in the hotel during our time outside in the parking lot. There was a concern that someone was deliberately setting the fires.

I booked a hotel that said cancellation was free. Then after I paid they said it was nonrefundable. Then customer service passed the buck to Agoda, who passed to the hotel, who then pointed back to the "booking agency." I got cheated $140. Be warned.

When I got a receipt at the hotel it was for $110 less than I had paid Priceline for a 2 night stay. Although the Priceline motto is, "We will match any lower price a customer can find," it is a false promise. Next time I will call the hotel directly.

Priceline gets zero stars! Booked an Express Deal for a hotel three night stay. The price was good until you find out AFTER booking and paying that parking is not covered. I use the word covered, but the contract actually says INCLUDED, which to most reasonable people means you don’t pay extra. I find out that in the land of Priceline therefore included means you pay extra. What hotel doesn’t have parking? Their response is that included doesn’t mean free. Have you ever heard anything more absurd. This is a bait and switch operation. Once you book an Express Deal they refuse to change, cancel or do anything to assist you. I asked to speak to a manager and I was told by the operator that a manager would tell me the same thing.

If I could give Priceline zero stars I would. There is no reason for even 1 star. I booked a non-refundable reservation for 2 rooms and need to confirm with the hotel that one room was a double and the other a king which thankfully I did because when I contacted the hotel, they didn’t have my reservation. I went around and around with Priceline. “Someone will look into it tomorrow” Tomorrow game and went the I had to call again, “oh I’m sorry actually someone will contact you about it tomorrow (again)”. Next day nothing. I called again and kept getting the run around and finally they agreed to refund me my money.

I tried booking car, flight + hotel package. It could not provide a car, but went ahead and charged my for hotel and flight. When I tried to add a car to the booking, the website would just spin & spin and not complete the addition. I tried this with several car types all with no luck. When I tried calling Priceline to complain about this and see if they could add a car, I was told they couldn't do anything and that perhaps when I get to my location I can see about renting a car. WTF??? So I asked to cancel the entire package, got transferred to a different department where the agent was extremely rude and talked over me, when I asked for a manager he hung up on me.

My Experience with Priceline is a Tragedy. I feel completely Ripped Off. They are poor Business Associates. I would never Get a Booking with Priceline. It's a Shame that you charge a outrageous fee for Room online. There comes a time for Judgement.

I just booked a river view room at the Aquarius in Laughlin NV. When I printed out my reservation it showed I booked a panorama room and not a river view. When I called to advise Priceline the rep I spoke to said, "Yes, it shows a river view." He contacted Aquarius and he was told it was a panorama room and not a river view. Priceline wanted to charge me another 25.00 a night to upgrade when their website stated I booked a river view room. I advised him that their website is false advertising and should not state you're booking a river view room when you're not. They refused to correct the situation with the hotel so I canceled my reservation. My first and last time ever booking thru Priceline. They are rip offs. I will be sure to tell any family and friends not to use their services in the future!!

I made hotel reservations several months in advance for our company Christmas party for 12-01-18, the company had to change it to 11-30-18 instead. I contacted Priceline and told them I just wanted to change the date from 12-01-18 to 11-30-18 and they told me that I wasn't allowed to change it, and if I cancel I wouldn't get a refund. I argued that I didn't want a refund just wanted a change in the day and they refused. I had to cancel the reservation that cost me $136.00 and make a new reservation that cost me another $134.00. Please everyone don't use Priceline. Their customer service and attitude suck big time.

I'm in treatment for cancer. I needed to go from Texas to Kansas City, Kansas University Hospital. The day for a bone marrow biopsy was set, bought a ticket for the day before and return the next and trip insurance. My chemo schedule was set forward one week because of low counts making the date of the biopsy no longer right. I called Priceline, they told me call the insurance company. The insurance company had by far the worst telephone system I've ever heard. I could barely hear and understand the person. After trying and repeating over and over, she said call the airline. Called the airline directly. They changed the flight to the next date for the biopsy for $250. Then an email tells me since I changed the ticket with the airline they have no responsibility to me. Really took a hosing on this. No more Priceline. No more Allianz insurance.

I booked a British Airways flight from Texas to London with the flight costing $1,059 + flight insurance $68.87 for April 17, 2018. Unfortunately, unforeseen events occurred and I was not able to make my trip to London. I called months before my flight date and the only option that was offered to me was to put my flight credit on hold until Nov 19th 2018. The flight was non refundable or transferable. The only fees they mentioned were the re-booking fees of $275 + $30. The agent told me that as long as I use my credit before Nov 19th, 2018 there will be no problem re-booking the flights.

Very poor customer service! They charged me extra fees that are not stated anywhere on the website either in their terms and conditions or their policy. Ripping people off. Need to be reported for poor business practice.

I booked flight, hotel and car. I had to change flight times, I was told I had to cancel flights before I booked. The flights were canceled. I went to book new flights and couldn’t due to I gave flights on same day with same people. I called and the flights were canceled, I made reservations while agent was on phone. I was in 24 hour period, I received credit for one leg of trip but not returning flight, when I called I was told I didn’t cancel second leg and it was non refundable. I was told not to cancel because I would not get refund. I was told I would get call back before flight left. No response and I called airline direct and they said it was a fully refundable. Priceline lied. I received an email today that said airline had been canceled and I should check with airline about refund!!! Can’t believe this. Will NEVER use them again.

I am amazed at the poor customer service of Priceline. I made a reservation that was supposedly nonrefundable and even when I canceled it two weeks before staying at the hotel due to a canceled business trip, the CS rep said my booking was not refundable. I often book nonrefundable hotels and air travel and only once in 15 years had to cancel due to a canceled business trip. Even though it was not refundable, I canceled a week before and the company exhibited exemplary customer service and refunded the money. I will NEVER use Priceline again. My mistake for not looking at the ratings before I booked. They are pretty poor. I really hope this company changes its service focus.

Thought I was booking a room in Emporia VA. Ended up getting a room in South Hill 35 miles away. They wouldn't let me see the address or name of motel until I booked it. They showed a circle on a map. I have learned my lesson. Never will I deal with Priceline again who has a nonrefundable policy. Tried to give no stars!

I have never written a review in my life, however, today I missed a flight from Thailand to China and called them hoping they could help me change the two connecting flights after my missed flight and to figure out what to do. I was on the phone for over two hours and talked to a total of three representatives; one of which was rude and unprofessional while the other two gave me no direction or help at all. All three of them told me that it was 'out of their hands' and they couldn't do anything to help me and that I needed to contact the airlines. Airlines are not allowed to make any changes to passenger's tickets if they booked it through a site like Priceline so this was false. It was frustrating, unhelpful, and I ended up buying brand new (very expensive tickets) because it was better than working with Priceline.

I have used Priceline and other similar sites for travel for many years. I have never experienced the sort of gross misrepresentation before that I did this last time with Priceline. I chose a rental car company (Sixt) because it supposedly had an office at the airport (FLL). It did not; there was not even a sign. I had to call the company from the airport to find the location of their shuttle bus stop. This delayed my arrival at the hotel. When I complained to Priceline, they said it's the fault of the rental car company. For the same trip I reserved a room with "a direct ocean view" and "private balcony" at the Beachcomber in Pompano Beach. I received a room with neither.

It is cheaper to book through another website. Priceline don't let you add insurance after 24hr and won't let you change flights. You do not get the best rates at Priceline. They overcharge customers and won't do anything to fix it. The customers service representative is very rude. I will never book through Priceline again. They are totally unfair and don't care about the customers. Horrible business.

It was cheaper to book through the hotel than go through Priceline by $100.00. Priceline is a rip off... talked to customer service and there is nothing they can do... BS... Stay away from Priceline. DO NOT book through them.

I’m currently involved in a nightmare with both Priceline and PayPal both. I bid on a hotel in San Diego for a single night. I was using my PayPal account with a balance high enough to pay the bid if accepted, as the funding source. My bid was denied, NOT accepted. I went to double check my PayPal balance and noticed there was an “authorization hold” for $124.97? Now 10 days later I still do not have that “hold” back into my PayPal balance. I have gotten the runaround from both companies. Priceline claims they released the hold and PayPal must be the reason, and vice versa for PayPal. I’ve been told many timelines 3-5 days, 24-48 hours, and 30 days? All for a room I never even reserved. I’ve spent many hours on the phone and basically had zero help. I'm at a loss. I feel like my money was stolen by a giant corporate machine that refuses to help. Miserable experience.

I booked an international flight from NY to LHR. The express deal stated 0-3 hours MAXIMUM layover, which I thought was reasonable. This 3 hour Maximum applied to both Departing and returning flights. After payment was made, I got a confirmation of a 17 hour layover back to JFK from LHR! 17 HOURS??? When I called, the first agent Carlos said the 3 hours is for domestic flights. Domestic? I was purchasing an international flight. Why would info about a domestic flight be posted on an international flight inquiry?

Horrible experience. Booked a hotel in OH after driving from WI to go home to Az. Thought we were setting a reservation not actually locking in the room. We couldn't check in until 3 pm and it was 8 am. After a sleepless night of driving we couldn't wait so we attempted to cancel and they refused to refund us. We paid for a hotel that we didn't even stay in. Should have read the reviews first.

Booked a hotel that ended up being in a very bad area in a very dangerous city. Tried to get them to change the booking to a more expensive hotel in a better area. This 15 minutes after the original booking. They refused to help. They said that their mobile site showed where the hotel was. This is not actually true. Unhelpful. Awful customer service. Completely unlike experiences with other travel consolidators. Do not use ever.

This was rated as a 3-star hotel in the Round Rock area. Upon arrival - the hotel room smelled awful, ceiling had leaks, bathroom paint falling off, and air conditioner/heat unit was filthy. Even more disgusting was the pubic hairs in the bed and hair on the pillows. Nothing was cleaned. After changing rooms at midnight - the next room was similar, but needed to get sleep for early meetings. Will never use Priceline or stay at another Holiday Inn again.

I made a car reservation and when I wanted to cancel the reservation I was told free cancellation is only for hotels. What!!! That not what it says when you are looking at website. It's misleading because as you select a car it says FREE CANCELLATION in bold green letters. They also put it on the page confirmation page but now it's only next to the protection plan, if you pay extra.

Went to Google to look at hotels in a town. Found a good one - listed at $138 on all booking sites except Priceline which showed it as $128. Never used them before so thought I would try. Clicked the link and it said price has dropped from $127 (!) to $116. Even better! Clicked the link to book and guess what - it was $138. Same as all the other booking sites. Seems they just advertise a false low price in order to get you in and hope you won't go back to one of the honest sites.

We booked and prepaid for a minivan thru Priceline. Arrived at the car rental company they had no minivans available or any cars for that fact. We were told to call Priceline. They would refund us etc. Called Priceline. They spoke to the car rental rep about the situation then gave us a case number and we were instructed to book another reservation thru them with a different car rental company and then to call back give them our case number and it would be taken care of. Even if the other car rental company was more they would reimburse the difference. We did this and called back with case number etc. They say they have no info on this and are requesting we do all kind of unnecessary things to show proof of this and that.

I got a confirmed reservation through Priceline in San Diego. When I show up at the front desk, I was told that the hotel has no information on my reservation. Spent 1.5 hours talking with Priceline customer service, and was told that the reserved hotel cannot accommodate a room. My phone was running out of power, and I was promised that Priceline will call back soon for relocation. However, after another 3 hours, I called back and they just started to looking around for me. Now I am on the phone for another one hour, and still no result...

If you insist on using Priceline (which I would strongly recommend no one does), pay close attention to what you're booking BEFORE you submit your reservation. I booked a 5 night stay at an Aloft in Atlanta. I later realized that the hotel I was being presented with was in Alpharetta. I immediately cancelled the reservation and contacted them about the mistake and they told me I am on the hook for $180 cancellation fee no matter what. There are a lot of hotel booking sites out there. Avoid Priceline at all costs!

I’m not one to complain about customer service. I don’t even send my order back when it is wrong at a restaurant, and I still tip. This is going to be my first negative review. Priceline should not show rooms available for overbooked hotels. When you do, and there are absolutely no rooms with the same star rating available anywhere within a 45 mile radius of the original location, you should be able to get a room more than half of a star better. Priceline does not allow upgrades more than half of a star. It took us well over an hour on the phone with a Priceline customer service rep, Reuben, and supervisor to get re-booked.

My family of four, wife, 17-year-old son, 13-year-old daughter, two chihuahuas, and myself were forced to vacate our rental property due to a black mold infestation. We had 15 minutes to grab clothing only, around 48 hours ago after being informed by the inspector of the mold issue. What a chaotic morning that resulted in the two male Chihuahuas spending two nights at the boarding facility, my two teenagers at their grandmother's, and my wife and I at a local hotel. For a family that spends a lot of "family time" together, separation at three different places ensures that all members suffer from severe cases of insecurity... After being separated for two days, my wife and I needed to be with our teens; the idea was proposed to search for a decent rate to move the two young people to a room at the hotel we currently call home.

You all work for a company that scams people. I chose a specific time and airline and your website's next page is 'Express'!? WTF is this? Never heard of it before. Completely ridiculous that it would even take you to that screen after making specific selections. How much are you making a year off of this $15 per cancellation scheme? You fraudsters will get what you deserve in the end.

I made a mistake with the dates for my vacation in Maui. I had to change my flight and thanks to Hawaiian Airlines even though the flight was non-refundable they changed the flight for a fee $220. So when I got online with Priceline I was hoping for a similar experience, changing the date for a fee. The original dates were 03/12/19 to 03/26/19. The change was 03/05/19 to 03/19/19. A change of one week. Their answer was No after I told them I expected to pay a fee for the change.

I booked a hotel on Priceline website. I entered my credit card info and hit submit. I received an Amex alert for a large purchase and waited for confirm email. It never came so I signed in online and started a chat. The person told me the was rejected due to no availability that it was only a hold on Amex and would come off 7-10 days. I called and Priceline tried to remove the hold by calling Amex but the guy wanted me to give my Amex card number so he could write it down and call Amex. I said, "You already charged the card. You must already have the number". He said there was nothing he could do and he was a supervisor. SCAM. Now I have to wait for the hold to come off and I have no room. I also spent the last 2 hours dealing with this issue with no resolution.

We booked a complete package with Priceline but the day before we left we noticed that our flights took us to Portland Maine but the hotel was in Portland Oregon. We got on the phone to Priceline and they could not have been more accommodating. Priceline came through and booked us an even better hotel and all the trappings that went with it. BIG SHOUT OUT TO PRICELINE FOR MAKING OUR TRIP MEMORABLE.

I had the worst experience with Priceline this past weekend. I booked a hotel with them for my out of town stay. And when I was in route apparently I received an email stating my room had been canceled. I didn’t receive this immediately as I was in a plane to my destination. After I called them to figure out what the issue had been they told me that it’s not their problem that they booked it with their sister company booking.com, that I needed to contact them. So I contacted booking.com who said it wasn’t their problem. I need to contact the hotel, the Radisson. When I called the Radisson they told me it’s not their fault. I need to contact the company I booked my hotel through. So no one is willing to own up to their mistakes. I have used Priceline in the past, they were always my go-to for great rates and service. But not anymore. They don’t care about their customers and don’t care about losing business.

Booked a hotel and needed to cancel the reservation. The hotel told me I would have to call Priceline.com because they had their credit card on file for the reservation. Priceline said I booked it through Reservations.com and I would have to call them. Reservations.com can't even find a reservation for me. So I go back to the hotel and make sure they had it right, and they gave me the phone # which takes me to Priceline and gives me a conformation #, but it won't work anywhere. When I contact Priceline again, they just give me the same old story to call Reservations.com and there is nothing they can do. How did the hotel get your credit card and why can't you help? Won't be using either service from now on. I have never had a problem with Expedia.

My wife and I booked a getaway to Nashville for last weekend and I chose to do so as an express deal on Priceline. Once I paid for the hotel an email was sent telling me we were at the Embassy Suites - Airport. The policy states there are no refunds, cancellations or changes. All which I knew when making the booking. Well, on Friday evening around 6:30 I received a call from Priceline informing me that my reservation would not be honored and that I needed to find other arrangements. Considering this was a very busy weekend in Nashville the closest hotel was 35-40 minutes away which was unacceptable. I knew there was no issue with the card I had paid with since it had a $0 balance before the charge but I checked my account anyway and to no surprise of mine Priceline had charged me in full on 9/27.

I recently booked a hotel through Priceline Express Deals. I purposely chose a particular express deal because it included “free parking”, as listed under the amenities. When I called the hotel to confirm my booking details and to ensure that they received my reservation, they informed me that parking is not included and that it would cost an additional $32.00 and it was non-negotiable. I then contacted Priceline and spent an unreasonable amount of time on their chat line and later on the phone, trying to convince them that they needed to stand by their guarantee to provide the described amenities. They offered to cancel my reservation or provide 20% off. This was not acceptable.

Purchased tickets to Vancouver, received confirmation email and they did not put all the name information in. Called to correct and they wanted $30 to correct name even though it was correct when purchased. Then getting pre boarding pass off Delta site name is spelled even more incorrect if that is possible. Again they refuse to correct without a fee. I spent over 2 hours on hold waiting for a supervisor who never picked up. Spoke with Delta and they stated there is no charge for correcting the spelling of a name only if you are changing the actual passenger, so yes fraud on Priceline's part.

The worse company I have even seen or heard in my life - do not ever use it. I rented a car from them for my son and daughter in law, plane was defective and delayed several hours, they got to Baltimore about 4 hr late, at 12:05 am. Counter closed at 12 but the guy was still there, however he refused to give them the car, he said, "Now I go home", though my son pleaded with him. I called Priceline, they said that my son and daughter could "sleep in the airport until next day and then they get a car." I asked for a refund so we could rent a car from Hertz that was still open, they refused. We paid again, got a car from Hertz.

We booked on Priceline and the flight was cancelled and they couldn't put us on another. We called and e-mailed for refunds. Each time they ask for lots of information, promise to send refund and never do. Have been through 15 calls, 15 promises and no refund.

I have a family of five. I selected a hotel room based upon the choices of floor plans that would accommodate my family size (options were standard room and family suite). When I checked into hotel, I received a standard room which would only accommodate 4 people. I paid more on the Priceline site for the family suite which I did not receive. Customer service at Priceline was horrible and made no apology nor did they offer any solution. Priceline suggested that I make arrangements with the hotel for a larger room. The hotel offered a larger room for an upcharge of $20-30/night. I could have booked directly on the hotel site for this additional fee from the start but chose Priceline to get a better deal. It appears that this is a scam from Priceline who falsely advertises and misleads customers. What a shame! I'll never be a customer again and feel deceived by Priceline.

They want the one time transaction from you, customer service is horrible and do not care about your experience. If I know 10 dollars more would have saved me the headache of dealing with this I would have gladly paid it. I DO NOT RECOMMEND SUPPORTING THIS COMPANY. PAY THE LITTLE BIT EXTRA. IT WILL BE WORTH IT.

I accidentally double booked for my wife and was at the very hotel while I was trying to figure out how I could either salvage or save $1500 worth of expenses. The hotel was willing to work with me but not PRICELINE. They said no to a future credit, no to cancellation, no to cancellation with penalty, no no no... Thank goodness BOOKING.COM actually canceled their reservation without any hassle or questions other than checking with the hotel. Never again will I use PRICELINE for anything and I travel frequently in my industry. Let’s not mention that PRICELINE wasn’t the cheaper rate as well. Therefore thanks to BOOKING.COM I’m only losing $450 versus $1500.

I hate writing bad reviews, but I feel people should be aware what a negative experience business with Priceline is. Consistently. I'm traveling to upstate NY with my boyfriend and offered to make the reservation for a rental car while we are there. I wanted to pay with my credit card, but since its his hometown he would be driving. When I made the reservation, Priceline's website said that the driver name has to match the name on the credit card. So, following their instructions, I put in my name and figured I could work with the rental car company or Priceline to ensure the correct driver was on the reservation when it came time to use the car.

First let me say that I was an avid Priceline customer however my daughter and I booked a 3 star hotel in Paris for 5 nights. I could have lived with the lampshades held together by scotch tape, stained carpets and tattered curtains, but NOT with the front desk handing out room keys to anyone who asked. We were asked to leave our room key at the desk whenever we left the hotel. When we returned there was always a new person at the desk (one we hadn't seen before), we simply asked for room 34 and they handed us the key. Never asked for identification or even our last name.

I booked my hotel room through Priceline and on their website it clearly says that the rooms accommodate 1 child below 18 years old. When I booked I received an email that the maximum occupancy of the room is 2 and they don't have any accommodation for the child, not even a rollover bed. I called Priceline but they are not helpful and instead, they just hung up with no help provided. That will be the last time I am using Priceline and I recommend anyone using it to not trust the website as they are misleading and cheating customers with incorrect information.

Rented a car thru Alamo from Priceline. The agreement was a rental for 5 days. When I went to pick up the car I found out I didn't really need it anymore. I then asked the Alamo employee what it would cost me if I never rented OR I rented and returned it early. She told me I would only be charged for the time I rented it. I brought the car back after 5 hours and PRICELINE charged me for 5 DAYS. I called them and they said, "Too bad."

A Hawaii vacation but with Priceline turned into an everlasting nightmare. Book a Hawaii vacation with Priceline for the 1st time and will be the last. We paid in full in March, traveled in August. Had to cut our trip short due to Hurricane Lane. Came home and was shocked to see a $1,500 charged on our account from them. We were told the flight change was free due to the weather. Even United Airlines waived all fees to get people out of Hawaii.

I booked a trip to NYC. The reservation was booked under my name but my daughter paid with her credit card. I didn't realize I was signed in under my name. I called and asked Priceline to modify and they were unwilling to correct. However, did call the hotel and they were able to correct. Priceline offered no assistance. Do not use them. Book under hotels directly. I will never use them again.

Really frustrated with Priceline and won’t use this cheating website anymore. In short, Priceline is selling cheap Light-class tickets to customers as if they were Economy-class tickets without telling the truth. Below is the true story: I recently booked the so-call ECONOMY class tickets for my family on Priceline, one with Alitalia and the other with Air France, which were actually all LIGHT class. Therefore, I had to pay additional and unexpected baggage fees at the airports. Below is the baggage policy listed by Priceline about Air France and Alitalia: **. And below is the baggage policy listed by the official websites of Air France and Alitalia: **.

This is the last time I use Priceline. I booked a room only to find it was in USD. I'm in Canada booking a hotel in Canada and at no time during the booking process was it made clear that it was in USD! Only when I received the bill I found out it was the case in the small print and in the actual price charged! They're underhanded in so many ways. They'll quote a price for a room then when you go to pay for it they up the price. That's been frustrating. I kept going back because it had the air of being the least expensive route, but I was just caught in a game they were playing with me of bait and switch. This is the last straw for me. I'm done.

I booked a Canadian hotel through Priceline.com from Canada, and was charged in USD, although this was not made clear at booking. The room ended up costing me $60CAD more than any other advertised price. I called and they wouldn’t do anything because the offers need to be in the same currency for their price guarantee, but no other website lists US prices because we’re in Canada. Awful customer service, agent was rude, and they don’t stand behind their policies. NEVER AGAIN!

I used Priceline to book a hotel for a recent trip to Lake Tahoe. There were many issues: 1) Priceline is actually a front for Booking.com - consequently, the reservation did not actually make it to the hotel and as a result the room was double booked, fortunately there was another vacant room that we could get into. 2) It was very hard to contact Priceline/Booking.com and the representative was not courteous or helpful, so we wasted about 2 hours trying to settle things. 3) Priceline/Booking.com charged a "hotel fee" of $50 on a total room charge of $285 - outrageous, other sites do not have such fees and the quoted rates more accurately reflect the actual room rates. I have heard similar stories from other people. You are risking your vacation and your money if you use this site.

I have used Priceline for over 20 years and this time is the last. I booked a 3-3.5 star hotel and it should have not been rated over a 2. It was dirty, smelled and had worn furniture. When I called Priceline to complain they refused to make it right in any way. I have never complained or had bad service before, but this was unacceptable.

Booked two nights for hotel. Found it cheaper on Priceline website. Tried to get a refund since they state if found cheaper you will get a refund. NOT TRUE. After speaking to three people which half the time could not understand they refused and actually hung up on me. NEVER WILL I use them again. BEWARE. FALSE ADVERTISING AND RUDE CUSTOMER SERVICE.

I tried to purchase two airline tickets 5 different times. Every single time I would get to the point to review, it would tell me that my flight was no longer available and tell me to search again. I tried to even do a different flight twice! I couldn’t find a phone number for customer service so I chose the chat option, the chat representative sent me a default message basically saying they cannot help me. And reminded me that their sales department wasn’t available so it was best to book online. It is ridiculous.

Booked rental car through Priceline. Itinerary changed to different airport two hours away. Refused to change booking and won't give a refund. Out $300 AND Hertz offered no assistance. RIP OFF TO MAX.