Priceline Reviews

They don't know how to do their job and even someone who claims he's the highest person I can talk to says that he can't do anything for me. I have called them four days straight! Don't waste your time and money by booking with them! And on top of that, they are telling me that I have to wait and listen to recordings of conversations I had with the multiple reps. I am so annoyed.

First of all, it appears that customer service is in India, due to the static on the line and the accents the representatives have. Great! They told me they could only refund one night and would charge me full price for the second night. After arguing for a minute, the rep told me that he could reduce that fee to $25. I still refused and asked to speak to a supervisor. He continued to tell me that that was the policy, but finally put me on hold for a supervisor. Hold lasted for 10 minutes. The supervisor also told me they would charge me for a full night's stay, but explained that they would only charge me the $25 fee if I rebooked this reservation through Priceline! I told her if they wouldn't refund the full amount with no fee, I would never book through them again. And apparently that's okay with them.

The boxes below this comment box ask if I want an attorney to contact me; I do, if that helps with a class-action suit.

Okay, so they won’t take cash. They wont’ take my fiancé’s CC over the phone. So I couldn’t pick up the car I paid for online with Priceline. The attendant at Budget Rent a Car says they will contact Priceline and let them know that I didn’t pick up the car and they would refund my account, so I ended up renting a cab for 45 miles. In the end, I try to dispute with my bank and they claim that they have no way to override a policy for charges. Priceline states in their policy, after I paid for it, in fine print, that they make no refunds, cancellations, or changes, even if I don’t use it! Rip off! I am charged for a service that I never used/received! Basically, it’s legal stealing once you give them your CC! Do not deal with this company!

There is a travel advisory. It just doesn't say "Don't Drive". We're out $97.97 and not happy about it. I'm a 62 yr. old woman driving with my husband, who is a heart patient and doesn't drive and our large dog and don't know if I could handle being hit by a 75 mile an hour gust. It's not like I'm cancelling the reservation, just moving it to another date. From now on I will contact every hotel or airline directly. An expensive lesson has been learned today.

While I understand the airline tickets showing up on my account, but why was the car rental already showing as processing? So I called Priceline only to be told that it was a prepaid rental and that it could not be changed or cancelled. I have rented cars many times in the past and have never been charged until I actually took possession of the car, not for just reserving it! I will never use Priceline for anything again and I will tell everyone I know about their crooked business practices.

Priceline, as long as I am alive I will never buy anything from you. I will tell about this encounter to as many people as possible and will complain to every commercial and government body I can find as longs as my heart is beating. You are the worst ever. Oh yeah, by the way, as far as for the credit card charges, you have no chance. I hate you!

Since the bid I entered in Priceline was for a 3+ star room, it is obvious that I should get a room in the tower section. Yet on the evening of 3/8, around 8:00PM, I received a call from a Priceline representative informing me that Palace Station Hotel was overbooked and that we will only be able to get a room in the courtyard section. To offset the price difference, they offered us 2 free breakfasts for each night we stay.

Since 3/10/12 is the Saturday before spring break, all the hotels in Las Vegas have raised their rates 100+% the normal price by now. It was close to impossible for me to find a good hotel at a reasonable price less than 2 days before we depart for our trip. Hopelessly, I called Priceline back and told them it was unreasonable for them to force me to accept a hotel room which is not ranked at the same level as what I bid for.

As a consequence of this unethical practice by Priceline, I am forced to make a reservation for a different hotel which is 12 miles away from Las Vegas and at a much higher rate than I could otherwise get if I could book earlier. I also lost the time I wasted talking to Priceline and the time I took to look for a new hotel. I did learn a valuable lesson though, which is to never to book anything through Priceline again!

I booked for three nights in Fort Lauderdale. "North." The hotel they placed me at was in Tamarac. The hotel website says "Conveniently located 15 miles from Fort Lauderdale." I bid $85 per night. When the confirmation arrived, I was told I'd saved "34%." On Priceline's own website for booking this hotel, the rate was $94. This is a discount of 10.4%. In addition, a hidden 4.75% fee (not itemized and rolled into the tax amount) was also charged bringing the actual discount rate down to 5.65%.

They are not seeking to get you "up to 60% off." Priceline tries to sell you the highest rate, sometimes even more than the hotel is charging on their own website. They refuse to give refunds and ignore state consumer protection and contract law.

Priceline claimed I saved $135. I saved 12.98 cents to be in an area far from where I wanted to be, based upon their useless map which had almost no street detail and placed the number location in the farthest easternmost point of the area (making it appear you were in town) when they actually place you in the farthest westernmost point away from where it appears you're going to be on the map. The map doesn't show the "shaded area," until it is expanded which you look at when you've been booked far from the area presented by their number identifying Fort Lauderdale "North."

I've been a customer of Priceline for 12 years. Never again. Deceptive, misleading business practices employing bait and switch, false claims of savings, and hidden fees. Priceline only works for their own benefit and for their hotel travel partners. I'm in CA; we have consumer protection laws and contract law that allows cancellation with notice (72 hours), whether the Priceline contract says so or not. The business practices of Priceline are dishonest, misleading, and deceptive. They are ripe for a class-action lawsuit.

I called Priceline and explained the situation. They refused to do anything but cancel my reservations for a fee equal to that of the entire charge. The fee turned out to be the entire charge. Basically, I am out my last 150 dollars for what should be a simple act of customer service. Their script is crazy, you can't talk to their partners, who are more than happy to accommodate, but whose hands are tied because of Priceline’s shoddy business practice.

Priceline is the issue. They stand in the way of professional customer service of their partners. I attempted to change my reservations instantly and was denied outright. I do want an attorney to contact me.

When contacting Priceline back, I was transferred several times only to be told that charges “will drop off”. That does not excuse the fact that I was charged twice to begin with! Excessive holds on consumer credit cards should be illegal! Luckily, I have time before I travel to get this rectified. However, this has caused issues with my account, while I wait the required time for a refund on my cancellation and the extra holds. Very angry consumer, I will not use Priceline ever again. Signed a valued customer lost.

None of the pages in their checkout process indicate if you are booking a "name-your-own-price" deal, their trademark 'bargaining' platform. I completed the entire checkout thinking I would be choosing flights only to receive a purchase confirmation that had flights I did not want. Priceline's Customer Service would not discuss the matter. Their Customer Service people are uninformed call center workers that simply keep on quoting their booking policies ad-nauseum.

The agreement does say it is non-refundable, but nothing in any of the pages indicate prior to checkout what the flight details are or offer any decision branch to allow you to change them. Once the initial hotel has selected, the name-your-own-price terms are set but nowhere is that indicated in the checkout process. I got stuck with a travel package I did not want. The wrong times cut my six-day trip short by a full day.

I called the Priceline 800 number immediately. The CS woman was extremely difficult to understand and said, "Ma'am, you do have the option to add the hotel insurance within a certain time after booking; however, it must be done online.” I asked for assistance in doing this and she asked for my confirmation number and accessed my reservation. She then said I did have the add-on option but that it was best to email the CS agents directly via the "contact us" button directly on their website. I asked how much time after the booking was made could insurance be added? She was vague, apologetic and assured me that it could be handled via email. I did that immediately. An auto-generated response came up saying, "Thank you for contacting us. We attempt to respond within 12 hours.” This began the daily emails, sure enough within 12 hours (time change between Denver and the Philippines is 12 hours). Each one had the identical opening sentence "Thank you for taking the time to send us an email," and then contained outrageously conflicting information.

The range was all over the map. One email stated that I did have the option to add the insurance but that it had to be done within a certain amount of time. I responded and asked what the exact time window was. Another 12 hours. The reply was from another agent and stated that they were unable to provide the time within which it was allowed. I noticed that the name signed was first name only and was different than the first person who replied. The notes continued and the information changed. The third email stated that I had the option of adding insurance to an airline booking but not a hotel! What? They knew this was a hotel reservation as each email referenced my contract number. This went for 6 days and the final note today from a seventh different person, saying they had "arranged for me to speak with a Customer Service Specialist" and provided me with the original 800 number. I had dim hopes that there would somehow be notes on file or that this call would be different from my original call 3 hours after noticing their error.

Sure enough, after holding and being transferred 3 times I got to "Sharon", and I could not understand over half of what she was saying. The email contacts were named: Malik, Kusum, Mohammed, Kuttubudin, Vipul, Mayank and Harun. Middle Eastern male names. Clearly not US-based. The several phone conversations I had were with Rita, Diane, Christine and Sharon. These phone conversations were with heavy accented women who were reading a script. I have filed a dispute of the charges with Amex. I kept all emails, but I am not sure anything can be proven since Priceline says I did not choose the insurance and I'm sure I did.

I replied asking them why I had to pay the fee when I booked the 10th - 12th in the first place, and received a second scripted response stating that I needed to look at my confirmation page when I initialed (which I confirmed was 3/10-3/12 when I put in my initials). They are continuously refusing to deal with me. It got to the point where customer service was getting incredibly repetitive so I decided to send a note to tech services where hopefully I'll land a response from someone who is in this country and won't be reading answers out of a script book.

When I asked to speak to the manager, the manager was even worse. I don't know what to do. I don't have money to pay again for a new flight ticket. This is sad. I just wanted an alternative. I cannot understand why they can't help me when I am calling three months in advance. It is was not fair that last year when I bought my ticket, they called at 1am at night to inform me that my flight was cancelled and I needed to take a different flight at a different time. But now they cannot understand my situation and help me at least for one time. This is so bad. I am sad. I have to work a lot to save my money for my vacation. That's why I purchased this ticket so in advance. Well, I hope that one day since can be different. I won't recommend this travel agency to anyone. This had been a terrible experience for me.

As the price range was quite similar, and I called immediately, I did not anticipate a problem. However, Priceline did not accept my statement of browser/company fraud. When a requested hotel is not booked properly i.e. in the same price range, yet incorrect neighborhood, and the customer calls within a minute of improper booking, there is a problem. When a customer asks for a transfer and not a cancellation within a minute of booking, I believe provisions should be made excluding an additional $115 fee they requested. This is not the first issue I have had with Priceline, yet it is the first time I have called.

The other time I paid Priceline for services not received was a month earlier when I prepaid for shuttle services in Hawaii. I printed out my paperwork and called the number they posted in advance yet could never receive a person via multiple phone calls. When I asked the shuttle services in Hawaii for assistance (and showed them my paperwork), they were clueless. I called repeatedly the number Priceline gave repeatedly, yet never received a response. When I came back from Hawaii, I was so excited about my trip, I did not take the time to contact Priceline. Now, less than a month later, I am experiencing another issue of blatant fraud. If Priceline will continue to consistently misrepresent their company and take customer's money improperly, I will stop using their company. Unfortunately, I am quite disappointed by a company I have frequently recommended to others.

Three days prior to my trip, I noticed a hotel charge with different name on my credit card statement. After checking into it, I realized I had two hotels booked for the same 4 day trip! I immediately called Priceline to cancel one of the reservations and they said the Hotel had to approve. I called the hotel manager at the hotel and he indicated that he would refund if Priceline confirmed the double booking was an error. I spoke to Priceline again and they said they would need to speak to the hotel manager themselves. I gave them the manager's number and received an email stating that the manager refused to let me out of paying for the other hotel in full. The hotel manager claims that Priceline indicated it was my error and no refund should be permitted.

So Priceline seems to have a vested interest in refusing refunds? I asked to speak to a supervisor and was denied several times. After talking to Eve, Jack, Jane and others at Booking.com (their partner site) I believe that Priceline makes a business of benefitting from computer and customer errors. When I point out that one of the bookings never has shown up on my itinerary, they claim I did something wrong! I got it right enough for them to take my money!

Once I knew the hotel I was staying, I went to their webpage for their phone number. Immediately, I notice the hotel was advertising a lower rate than my adjusted accepted bid. I called to verify my reservation to learn there was a $29.00 plus tax per night parking fee. Further discussion I learned the hotel’s lower advertised rate included free parking.

I contacted Priceline to explain higher rate plus parking fee, they were friendly but sorry. In bullet 4 of the acceptance page they state, "I am responsible for all other hotel fees." When staying at 4-star hotel, I never expected there would a 31% charge to park the car. Seems Priceline doesn’t really make that information know up front. They choose to hide it in a page they know is never read.

When talking with the hotel, they suggested I cancel my Priceline Reservation and book directly through them. Taking about insult to injury, Priceline doesn't cancel. I have been a long time user of Priceline, rather, I was a long time user of Priceline.

With all the being said, the hotel I will be staying at has a 7.6% satisfaction rating using Priceline standards. With other sites, the reviews include horror stories. With that being said, a hotel with Pricelines chosen reviews, 24% dissatisfied Priceline customer still gets Pricelines 4-star rating.

I called Priceline. I spent 5 hours on hold. A supervisor named Nick, put me on hold, and verified the refund with Delta (I'm actually on the phone with a very nice lady from Delta right now, and she just told me where it's documented Nick called in, and verified the refund). Nick was instructed to call the Corporate Office in Atlanta, to find out the price of the ticket, and then told me he would call on Friday to update me. He never called. Today, Monday, I called Priceline, after being hung up on several times, I was finally transferred to customer relations, Jimmy, and he put me on hold, and told me that my flight was never cancelled, and I am not getting a refund, which is complete lie. As shady as Priceline is, I wouldn't put it past them to sell your information either. Don't use them! We need to send a message that the internet doesn't hide bad businesses.

"If Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requested.”

Despite this I was not given a refund or offered an upgrade. Now my boyfriend and I will be spending Valentine's Day weekend in a less than desirable hotel, sleeping in cramped queen bed. Not the weekend of luxury and romance I was planning for. Buyer, beware!

Because I had not been there before, I sought out a different parking garage (which ended up being $20 less expensive than the Priceline voucher, go figure, not the lowest price guarantee), because I did not want to drive around looking for it, and potentially miss my flight traveling by myself, with my two young children. Priceline refused to refund $61.25, or even give me credit for a future use at the parking garage, which I would have gladly accepted. They refused any kind of credit, which I feel is very poor customer service, and I have disputed this charge with my credit card company.

Additionally, I had an issue with the rental car company through Priceline. I was charged a total of $334.00 through Priceline when I booked it. I used Hertz, and at the end of my trip I was charged an additional $349.00 from Hertz in car seats, taxes, gas, and insurance. This $349.00 is in addition to the $334.00 Priceline charged me. Mind you, I understand I have to pay additional for the insurance, and the car seats ($120 for car seats, which is a complete rip off). Hertz did not even have the courtesy to install the car seats. I had to sweat at the Orlando airport, and put them in by myself, in an unfamiliar vehicle, while trying to watch my kids in a busy parking lot, and attempt to keep them in the car. Hertz also ended up charging me $9.29 per gallon, when I returned the car 2/3 full!

When I originally rented the car, they had said if I did not return it full, then it would cost me around $ 3.75/gallon. I cant remember the exact price, but it was under $4.00/gallon, and the Hertz representative even pointed to a sign behind him at the counter, showing me the $3.75 per gallon. I was also charged over $50 in taxes from Hertz. Priceline charged me $100.34 in taxes. I am wondering why I am paying over $150 in rental car taxes from the two companies? I called Hertz, and they did take off half for the car seats, and a portion of the gas, after much complaining but they said I would need to talk to Priceline about the high taxes I paid.

So far, Priceline is refusing to refund anything, not surprisingly after my experience with the parking voucher. All in all, Hertz somewhat redeemed themselves by crediting a portion of the ridiculous charges but still, I will look into other rental companies before using them again in the future. However, I will never use Priceline again. Their customer service is despicable, and they are very inflexible, and do not have the customer's satisfaction in mind.

Oh so after I missed my flight, I also called AA they told me all they had to do was ask Priceline to contact their helpdesk and ask them to help them, so I called Priceline again and they said (after holding for 20 min) they could've done that! But I had to pay a $150 fee plus $35 fee and whatever the price difference was. You guys have no idea how frustrating this was, in the future I will buy my tickets directly from the main companies instead of going through third. Do not buy from Priceline!

I asked to speak to a manager. When he came on the line, he identified himself as "Jack". I requested for his last name, and was told that he was not allowed to give me another name. I asked if I was speaking to someone in the United States of America, and he said no. I requested repeatedly to be transferred to someone in the United States, and he adamantly said "no" each time. In addition, he kept asking me if I read the contract, and understood that Priceline does not give refunds. I said that I did, but that they did not live up to their side of the bargain by providing the stated rooms. "It does not matter," he said, "it says in the contract that we do not give refunds". This went on for at least ten minutes, while I had my sister contact Visa on her cellphone. I kept requesting to be transferred to someone in the United States, and he kept refusing to connect me. He said that I should hang up and call the toll free number again. I refused, and told him it was his job to connect me, but he just kept telling me that the contract states that Priceline does not give refunds.

My sister gave me the other phone with a representative from Visa named "Gus", who was speaking to me from Florida. At this time, "Jack" from Priceline, hung up on me. As "Gus" from Visa was explaining to me the dispute procedure for the charge "Jack" called me back and insisted he did not hang up on me. I told "Jack" that I had reported his company's behavior to Visa, and would be disputing the charge. He then told me that he was happy to have helped me, and I should have a good day. I told him that he had not been any help at all, and that he should not be pleased with the lack of service he had provided me. Now, I can only wait until the charge appears on my Visa statement to dispute it.

Finally, the 2 and ½-star hotel I got may be called a 2 and 1/2 star but it is very inferior. In fact, the month before, guests complained on Trip Advisor that their luggage had been broken into in their room, people were smoking drugs at the hotel, the back door to the hotel was broken so there was no security from the parking lot, and etc. This is what I would expect from a 1 star hotel, not 2 ½-stars. I tried talking to Priceline but got nowhere.

This hotel has a rate of $210.00 for a week and I paid $410.00! I cannot express how upset I am right now. I would have never pulled up to that hotel for any reason! Being trapped in after spending your money and told there are no changes or refunds is crazy. I thought in America you are supposed to get what you've paid for, and I paid for a Hotel in NW Houston!

The problem with Priceline is that you pay for the ticket before you know what your itinerary is. I did not expect my itinerary to fly from a different location that I did not select. At the very least, they could offer me a refund, since their system was down, and the computer did not give me the departure location I selected. If I could have re-booked in the morning, it would still have been worth it to fly to Salt Lake. Losing half of the day made the trip not worth it, because I was expecting at least 3 days out there.

The customer service at Priceline is meant to be a wall to make you give up, as I spent about 2 hours trying to get to them online and on the phone (talking to 4 different people). I did not, and will not, and am contesting these charges. If they had at least allowed me to rebook or refund, I would use them again, but now I won't.

At this point I'm so mad that I don't want another rent a car from Avis. I just wanted this one picked up. We did not trust another car from Avis to drive out of the mountains. We decided to fly back to Chicago even though it was going to cost us about $1,000 from Denver to get home. After complaining again to Avis they said that they can't do anything else and that we need to contact Priceline for a refund on vehicle. I called Priceline to complain and spoke with Teresa and she said that they will figure out a resolution and send it by email. The resolution was to credit me back $98 off of a $400 rental. I don't think that is fare due to the fact that my passengers and I had to spend $1,000 to get back home because we didn't want another unsafe vehicle. This whole deal was a bad experience and handled unprofessional between both companies. This could've turned out worse if something would've have broken on that unsafe vehicle.

Well, since I "did not show up," they charged me the full price for both rooms and refused to refund me. They told me it was too late, since I did not show up. They would not listen when I explained I could not have physically gotten to Nashville from California to make the reservation. So, obviously, it was a mistake. Yet, they refused to help me. I feel totally ripped off.

After 3 failed phone calls to customer service (in the Philippines) to help a partly distracted mom try to get her trip changed to Key West, I realized my error would not be changed. Instead, I began to investigate how I made the mistake in the first place. So, I went back to the website and saw that if I included both Key Largo and Key West in my search, there were in fact 3 Resorts possible. Adding the three available resorts together $579 (in Key West), $334 + $379 (in Key Largo) I came up with a median price of $432. However the yellow box still reads the "median retail price for a resort hotel in the areas selected is $579".

When it was just Key West selected the median price was $579. With both Key West and Key Largo selected the median is still $579. How could I attempt to get 60% off if I didn't start with an accurate median? That is clearly inaccurate and misleading. If the yellow box had changed to reflect the actual median of $432, I would have lowered my "name your own price" to $200 (and with the number change, I might have even noticed my Key Largo error).

After getting nowhere with customer service in the Philippines, I called the headquarters in Connecticut. The Senior VP of customer relations, Lisa G. passed my voicemail to Steve in her department. Steve called to tell me he could not cancel my trip because they might lose their contract with Marriott if he did. He also told me that a median and average are different and $579 was indeed the median at the time I booked. He insisted that the price of the hotel they booked for me changed from $579 when I booked to $334 four hours later. I am 100% sure he is wrong. In addition, I called the hotel directly and the prices for rooms were $319 and wouldn't have changed so drastically in 4 hours! I tried the same search several times after my conversation with Steve and the box always read $579 with Key West alone and with both Key West & Key Largo checked. The calculation is inaccurate and deceptive!

When I arrived, The Sheraton was an old rundown dirty hotel and Sheraton informed me that they were only a 3 star property and refused to refund my money in full immediately. I contacted Priceline and was directed back to The Sheraton at Ft Lauderdale Beach. This was a circle for two days back and forth, this policy that policy, no refunds or cancellations.

I contacted the Manager at Sheraton (Amy), the Priceline help line and the customer service corporate office at Starwood and no one was willing to help me. Starwood and The Sheraton in concert with Priceline was able to review all the documentation and confirm this reservation was clearly misrepresented as a four star by Priceline yet advertised by The Sheraton as a three star hotel on their corporate website. All the parties listed above refused to help. I was given a partial refund after two days and over 200 minutes on the cell phone. I had to find another hotel and move my family further disrupting my trip plus the added expense of a last minute reservation.

I request a full refund and a free 7 days booking for my family's use at any Starwood Property in the USA. This reservation was for 7 days over the Holidays and completely destroyed my holiday trip with my family. I am a disabled American Veteran and have little money to spend and only get very limited trips with my family. I just ask that Priceline step up and correct this injustice.

I called Priceline to complain about the problem, and they told me that we would have to pay to change the ticket, in order for my husband to move on to his next destination, which was Barbados, and that I needed to call the airline for them to do that. I called the airline, and they told me that even if he changed the ticket, there were no flights that he could get on, because they were all booked until 04/26/11, and even if he got on a flight from Jamaica to Barbados, all the flights from there were booked until 04/26/11. I informed both the airline and Priceline, that it was unfair that we bought a ticket for $693.00, and because they messed up, we would have to buy another ticket. After going back and forth on the phone between the airline and Priceline and my husband, and my husband going back and forth on the phone with Priceline, and me from about 2:35PM on 04/21/11, until about after 11PM, because no one wanted to own the mistake.

My husband had to spend the night in the airport in Jamaica, and with me having to call him to find out how things were going, we now have a $1,400.00 phone bill. The next day, 04/22/11, I called Priceline again at about 7AM. This was my 7th time calling the company about the mistake they had made, and that I needed them to fix the problem, or give us back our money, to get my husband on the next flight out of Jamaica, and back to Fort Lauderdale. During all this back and forth, I spoke to several supervisors from Priceline, who told me that they would handle the problem, and for me to give them my number, as well as my husband's number, and that they would call us back, but none of them did, so my husband had to call them to find out what was going on, and what they were going to do about the problem they put him in.

At about 9:15AM, I called Air Jamaica and explained the problem that I'm having, and I explained to the agent what had happened, and I told her that since my husband can't get a flight to go on to his final destination, then for them to get him on the first flight out of Jamaica, back to Florida. She said that all the flights to Florida were booked until the 04/26/11, and that even if he waited till then, there is still no guarantee that he would get on the flight then. She told me to hold on, and she was going to talk to her supervisor. She got back to me, and told me that she got him on the 12:45 flight to Trinidad, and then to Saint Vincent, and that he would get to his final destination at 9:10 PM.

Because Priceline had to contact my husband on his cell phone to try to get him out of Jamaica to his destination, or back to Florida our cell phone bill with Verizon is now $1,400.00. I contacted BBB to try to get Priceline to pay half the bill, seeing as how it was their fault, he missed he flight, and they said "no", because he should have gotten to his flight on time. The phone was disconnected, and now everyday and night, Verizon is calling us, wanting payment.

I am writing to you after an exhaustive correspondence with your customer service representatives. There is something wrong with the way Priceline conducts its online business, which is why I am bring it to your attention.

I've attached the various correspondences between the customer service representatives and myself, to illustrate the frustrating process in trying to clear things up. Apparently, the representatives are hiding behind generic guidelines when dealing with the public. They failed to investigate my claims thoroughly, and simply thought that I would go away. Their last mistake. I believe that the online reservation process leaves something to be desired. Here is my situation:

I reserved a minivan on October 26th, 2011 (for a PHX rental on 12/16th) through Priceline and received a confirmation of $59.00 per day for 3 days. It also said that there will be extra taxes and fees, but no mention of the amount. When I received my American Express bill, it had an amount of $372.34.

3 days X $59.00 = $177.00

Which means that the fees would be $195.34? I don't think so. My reservation was for a pick up rental on Friday, Dec. 16th at 1:30pm and drop off on Monday, Dec. 19th at 2:30pm.

Since my flight was delayed, I picked up the auto on 12/16, 7:59pm and dropped off Dec. 19th, 4:40pm which is 3 days. The customer representatives recently informed me that I was charged for 4 days, since they charge in 24 hour lots only (?). That doesn't make sense. The auto rental companies charge the time of pick up and drop off. Why does Priceline charge differently in time?

The bottom-line is that the bill should have been $225.51. Why am I being charged $372.34or $146.83 more? It doesn't add up.

As evidenced by the attached documentation, the customer service representatives hid behind the so called company policies. Again they failed to give me a breakdown on taxes, fees, etc. on the initial reservation and they still won't or cant give the breakdown now.

Does this sound fair to you, Mr. Boyd? Would you please have someone research this matter, because I feel taken advantage of in this transaction. If some of your policies are as stated by your representatives, then Priceline might be seen as a greedy corporate entity, and not the marketing friend of the public offering name your price discounts.

I trust that this matter will be taken in seriousness, since I am waiting for your response before going to a few media friends of mine, as well as some consumer protection advocates. Truth in advertising will be the key here, including abusive big corporate practices.

And the cruise line (Royal Caribbean) charges $15 per person ($30) to book the air fare. So instead of "free air", it is $70 off for one person air. I just want them to be honest. So, I asked customer service to register a complaint. They said "Okay, I'll send this to them, but marketing does what marketing does." "What does marketing do?" I asked. Well, if it's not a lie, it's misleading at least. And they wasted half an hour of my time at least to find out.

Therefore, the room is not what it is supposed to be. In this case it would be $70 plus $15 plus tax. Their customer relations department said that they have in their contract that incidentals could be charged by the hotel. This is not an incidental that a customer can choose. This is a fee that is part of all their room whether you avail of it or not. This is dishonest because they are aware of this and those who bid do not have a choice.

Having never used Priceline before, I decided to try Priceline's "Name Your Own Price" bidding service for a "deeper discount" and to "save up to 60% on hotels". Once I clicked on the "bid" button, I was taken to a credit card authorization page that stated "no refunds" and in order to use the service I had to provide this information first. So I did. If I could get a luxury hotel room for 60% off, I was willing to try. After all, it said if they couldn't get my offering price, my card wouldn't be charged. Sounded reasonable. The next page was a 3-step process.

Step 1: They provided me with a listing of areas to choose from. I chose "Universal Orlando Resort Area.”

Step 2: They allowed me to choose the star level for the best hotel. Knowing that the hotels I was interested in was considered a 4-star deluxe hotel, I chose this.

Step 3: They allow you to name your own price. In a box next to it, it showed that the average price per night was $244 which fell in line with the advertisements I had seen online for these 3 hotels. Being that they said they could save you up to 60%, I figured $115 per night would be reasonable and placed the bid.

I then got an animated page showing that it was "negotiating" for a few seconds then I was directed to a confirmation page showing that my "hotel deal" was in the bag. I had been booked at the Crowne Plaza Universal Orlando for $115 a night--$6 more than what the hotel and Priceline's own website was offering the room for! I had fallen for a "bait-n-switch" scam and was furious. I called Priceline's customer service. After much discussion and "research" into the advertised price, they finally agreed that the hotel's price was $109 per night. It was on their own website so they couldn't argue. They stated there were no refunds and that they couldn't do anything other than match the price the hotel was offering with their "best price guarantee."

I stated that the price was only part of the problem. I told them that when I placed the bid, I was expecting a 4-star deluxe room with an average price of $244 per night or my credit card wouldn't be charged. If I wanted to pay $109 per night for a room at the Crowne Plaza, I would have called the hotel and booked the room myself. They stated that all sales are final and no refunds would be issued. I asked to speak to a supervisor.

I spoke to Michael (last name was refused). After listening to my complaint, he reiterated that there was nothing they could do other than the "best price guarantee" which was to meet the $109 price at the Crowne Plaza. I said that I had also been charged taxes based on the $115 rate and asked if that charge would be reduced as well. The answer was no; but as part of the "guarantee" they would give me an additional $25 off the total bill. Other than that, there was nothing I or they could do. I asked to speak to his supervisor.

His supervisor is a woman named Lisa **, Senior Vice President of Customer Relations. According to Michael, this person is unreachable by phone but I could mail her a letter. Which I did and I’m still waiting for a response. Had I known that Priceline was going to be "negotiating" with hotels whose "advertised" prices (without negotiation) were less than half the average $244 price they showed, I would have never placed the bid. Had I known that they were going to accept bids from any hotel within an 8 mile radius regardless of their average advertised room price (at a higher rate than advertised) rather than "not charge my credit card" as they had stated, I would have never placed the bid.

These are deceptive practices and there are laws against them. Someone needs to stop companies like Priceline from getting away with these actions and ripping off the public. The deception isn't the "lowest price" issue. The deception is the claim of selling you one thing based on "negotiation" (a $244 deluxe room) and getting another (a standard advertised $109 room for $115).

Priceline would not provide me with their insurance agent license number for the State of Ohio. Ohio is the state where they sold me the flight and insurance from Cleveland to Pensacola with a connection in Charlotte. I can only assume that they are in violation of the Ohio revised code and are willfully committing insurance fraud.

What the consequences were. Rep stating that Priceline can not help my situation, credit me for future flights, or give me any information on company CEO complaints, contact or company information. The representatives did give me a "yes" answer when I asked, "So, I have donated my money to Priceline company and was not informed of this donation?”

I printed the less expensive site's offering (easytobook.com) and said I could supply that as proof. She refused. So, I sent my proof to Teddi ** at Priceline's Executive Offices, also inviting her to call Authors of Key West to confirm what I said was true. She said she couldn't open my PDF attachment. I offered to fax it to her. She did not address my offer. Three times I received the form/standard refusal e-mail. Heed the preponderance of negative reviews on Priceline. Priceline is a scam outfit that does not make good on their promises.

The website kept logging us out and having us log back in. It also brought us to screens that we have never seen before. We have been doing business with them for over 3 years now, and their customer service has gone way down. They told us that even though their system malfunctioned, they couldn't do anything for us, and that we'd have to write a letter to their home office, to the VP of price line. They also gave us an option to use their website, to email them a compliant. They had no higher management in their call center that could perform the refund to us.

I wrote a letter and I am waiting to hear back after hours on the phone with various representatives. None of them were of any help. I've since wrote a letter and sent an email to their VP, requesting a refund of $25. After 3 years of doing business with them, we will no longer be using them. Now, it is just the principal of the situation. If your website malfunctions, you should not make your customers/clients pay for it.

I was transferred again and again and had to start all over with the situation. The customer service was thoughtless, rude, non caring, and very confusing. I repeatedly was told no other options. After this much time I was very frustrated and exhausted, so I did not cancel my flight and decide to call back the next day. I called back the next day after thinking everything through and was ready to continue my request for another flight. I demanded to speak to a supervisor from the first phone person I spoke to and I strongly voiced that I was not willing to have my flight cancelled. I was finally granted a new flight for my trip, on the same dates as my previous flight and will only a few minor changes. I cannot understand how it could go to no other flights available, to we have this option for you. I felt that because I pushed, got mad, demanded and was not willing to accept the full refund they helped me.

So thinking this done and my trip was set, I went about my life. I received another phone call from Priceline around January 2nd 2012. The message again stated there was a change in my flight and to call them back when I could. I called and again was told that my flight had been cancelled to Brazil and the only option was a full refund. I began my conversation to them , telling them I had just been through this a month ago, and would like to speak to a supervisor. The supervisor was extremely rude, told me Priceline was not a travel agent, it was not their job to find me another flight, and again a full refund was all they could offer. I felt sick and sad, and left the conversation crying. The person on the other end had no compassion or care for me as a person. I did not cancel my flight at that time. I waited until I was ready to try again to get this worked out and called back Priceline.

I decided that it was not in my best interest to continue working with this company. I requested my full refund. To my surprise it was not a full refund, they were only refunded me back $1394.60 and keeping the processing fee of $7.00. So they mislead me in saying it was a full refund, in fact it is not. I was upset with this and requested the full refund and after being put on hold for more than the time stated, I was offered a new flight. I could not believe what I was hearing. Again after the stress, phone calls, getting upset and frustrated they offered me a new flight. I denied their request and stuck with the partial refund. I will never go with this company for anything again.

My brother and his wife are going to Brazil around the same time, leaving a bit earlier than I and returning a bit later then but they still have their flights lined up without any cancellations. So why was my flight cancelled through Priceline? I decided to rebook with our local travel agent, the same person whom booked my brother and his wife's flights. The flight was booked and set within less than a hour and I will be flying the same dates, at a lesser cost to me. I am very confused on this situation with Priceline.

Any ideas how this works? The whole experience was terrible and not necessary. If you call and say a change in flight that is not a cancellation. If you say a full refund, it should be all the money to the customer refunded. If you say there is no other options and than come with another option both times. it seems to me there is a scam of some sort going on. Could it be I will be in Brazil during Carnival and if I rebooked I would rebook at a higher cost? This company is not at all professional.

I wish to file a complaint concerning the manipulative soliciting practices encountered when using priceline.com to reserve a hotel in Madison, Indiana on December 28, 2011. We had purchased a cruise in November from Priceline and earned $140 that could be considered rewards or bonus dollars to be used for a hotel reservation through Priceline. This credit had to be used for two consecutive nights stay and also had to be used by the name your own price method of procurement in which Priceline offers. This is the key to my complaint. How it works. You pick a city, star rating of hotel and make an offer. All hotels in Madison were two stars ranging from $45 to $119. A mystery in itself that Priceline refused to explain when contacted. This is not the reason for my complaint, however. We entered a request for $1 thinking, coupled with the $70/night credit, $71 would be accepted.

The Priceline website came back and indicated that we had almost 0% chance of getting the room for this cost and previous customers typically paid $81 per night for this type of hotel. We input $5 equaling $75/night. The site awarded us a room. Of course, the $45 a night room was selected. I really don’t have a problem with the room or the fact that we paid $10, used our $140 voucher and had to pay $27 in taxes totaling $177 to stay in a $93 valued room for two evenings. $93 was the price off the street at the Country Hearth, I asked when checking in. Great deal, ay? The scam here is being prompted to increase our offer and then given a room of almost half the value of the first offer. If this is not an unethical deceitful practice, I am not sure what it is.

I have contacted Priceline several times and worked my way up the ladder several rungs. Even the supervisory level did not seem to care nor did they seem to understand why I was complaining. I explained that I understand that both hotels were two-star facilities and really expected to get the least expensive one. I just wanted to know why the first offer was refused being half the value. My voice went in one ear and out the other. The room for the most part was less than $20 out of pocket per night. Yes, I am complaining about $8. I just feel, as a consumer, something was fishy here and truly have no one else to complain to. Hope you can help or at least bring some attention to their immoral practice.

I'm waiting for 38 minutes now, over-promised and under-delivered. They are overbooking for profit. Issuing a customer a confirmation number is a receipt that the service has been fulfilled and a purchase agreement has been made, not lost. Do not use this company! Unpredictable!

We have also used Priceline.com on several occasions. Tonight, our bid returned a hotel outside of the area suggested. We immediately contacted Priceline and talked to agents who would not allow us to cancel, substitute or even pay more to move our hotel back to the requested area. We were even willing to just pay the retail price if necessary to be in the desired area.

We were told that we could not appeal to any managers beyond the two agents we talked to but that we could write to headquarters - 800 Connnecticut Ave, Norwalk CT 06854. This experience was very deceiving.

I believe that they have committed fraud. I would like get my money back. Customer service was no help. Their attitude was to bad, but that's the way it goes. I just want my money back.

They also told us that we needed to deal with the airline, not Priceline. They finally said that it was our fault that we missed our flight, that they sent an email to us on November 5th; however, we still don't have a record of the email. They absolutely would not help us, nothing. They weren't very nice about it either. So, the airline finally honored our tickets and put us on the earliest flight the next morning. Why didn't Priceline call us? Why when we checked in with our itinerary that had the original time printed on it, were we not notified of the new time? And as a Priceline customer, who spent almost $1000 for the flights and rental car, were we not treated better? I will never book with them again. Neither will my mom, not after this.

I contacted Capital One, my credit card company, regarding stopping payment, but they were of little assistance. I also contacted the rental car company to check if there was a car being reserved for the original dates requested. Being advised by the rental company that there was indeed a car being reserved, I also cancelled that reservation.

For three months I attempted to obtain some resolve with the rental charge issue with Priceline but to no avail. The supervisors of the company refused to provide a refund or to offer any type of credit for future rental cars.

They did offer a $5.00 discount on future rentals. I declined since I definitely would not recommend nor do business with Priceline in the future. Now I am out of $351.56 but without any service provided by this company. I have also spent numerous hours gathering documents which they repeatedly indicated they did not receive.

Meanwhile, I just had three tickets at that price. They were gone by the time the whole process was complete. After that, they said I needed to wait 24 hours, and the immensely rude customer rep also told me I could not book my tickets, because they have to be on the same flight carrier. This information was not provided on any cancellation form, or the rep, with whom I cancelled my tickets, didn't tell me this. The flight services providers are not even at my destination place, so I practically cannot book through them.

Also, once you cancel, the new ticket price will not be through Priceline, it would be through the flights. Then why the ** did I use Priceline anyway? I got charged over $300, and had to manually call the flight providers to resolve the issue, because they "recommended I do that, to resolve the issue" They are the worst. Go anywhere but book through here. I lost $300, cannot get my desired flight, and had to pay an overpriced sum to travel.

When I called customer service for PL, they kept repeating the contract and refused to do anything. They cleverly have covered all possible things in the contract so that they are covered. In the end, there is no solution in this. Both customer relations and customer service keep saying the same line: “I am sorry sir, we cannot cancel or refund.” Very, very disappointed. When I called my credit card company to put a stop payment, I’m unable to do so since we signed their contract. I ended up in a not so good hotel for the price I bid and also pay for the upgrade to double beds since I was travelling with kids. The total added to a price where I could have got a normal hotel for the normal price! Is there no way to sue them or control their practices? It disappointed me.

Then both just ignored the bogus charge and left me the bill. I contacted American Airlines and they said sorry. I try to use the ticket but the ticket was not on the days I could use it. Then I never even received a ticket. Later, I find out that American Airlines voided the transaction and told me to contact Priceline. So Priceline is out; they’ve got no money but won't pay American Express back the $1102. So disputes occur two more times to no avail.

The kicker: Priceline charged my husband's account on my account with my signatures. So now I'm looking at other alternatives.

I received another dispute today ignoring me. They are saying that their computer system shows acceptance for an $1102 ticket. It doesn't matter that my husband did not authorize nor sign nor initial for it.

I tried calling the company and it is impossible to talk to a live person. After many calls,I gave up. The other people are right, Priceline does not care at all about the customers after they get their money! Maybe if all the complaints were directed to their well know spokesman, something would get done.

If Priceline does charge me 3 times, for the same room, on the same day, then I am putting a hold on my account, putting in a dispute, and emailing as many people as I can, about this unfair business practice. Use Kayak if you can. It is so much better, and there was not a headache at all.

I am very disappointed in your service and can not believe a company like Priceline would offer no leeway. I have dealt with other third party sites before and they were able to change and or modify my reservations. I was simply told nothing could be done and was offered a 10 off discount on my next purchase. It suffices to say, that I will never be using your services again and will be sharing my experience with my friends, family, and colleagues.

I should have read the reviews about Priceline before using your service because they were correct, you are a 1/5 company and I experienced this first hand today. Priceline offered no help in resolving the matter. I would stay clear of priceline at all cost they don't have to best deals around and are not in the business of making their customers happy. In a customer driven business, you think this would be their number one priority.

Calls to Priceline will net you absolutely zero assistance in rectifying the misleading information on their web. This hotel noted that the Priceline accepted price offers are usually very close to the actual room rate in their area.

We have been traveling constantly for over two years, staying in more than 100 rooms over that time. We know what to expect for our dollar since there are times and towns when you have no choice but the $29.95 room. I will never use priceline ever again.

First off, representatives must be put on the floor the first day on the job and told "wing it" because there is zero consistency from one agent to the next. Also, the limited training they do receive must be simply, "Make the customer's lives ****. Do not care about their needs. Never actually assist, always come up with a new problem, fee or changed policy instead." True story, I've talked to 17 representatives (6 managers) in 2.5 days and they are still giving me grief. (I'm not asking for anything I didn't purchase, not even a courtesy for all their wrongdoings and for wasting my time. )

I bought insurance and had to cancel my flight because my immediate family member died just before my scheduled departure. At the time, they said I'd have credits for future use. Upon rebooking, it seems that my credits were closed by Priceline on accident and no one's been willing to reinstate it. Even though I'm in no way at fault, they've been 100% uncooperative in fixing their mistake. They will lie to you, tell you wrong information without reviewing your record, act incompetent, put you on hold endlessly, hang up on you, transfer you to the wrong department or to an extension that rings forever, make you wait on "partner airline approval" for days and never keep said promises documented in "the notes." At this point, I almost believe "the notes" are just running checklists of all the different problems that they can create for you. "I see here in the last call, Oliver hit her with this excuse. Check! Upon transfer, Maria uncovered this new issue. Check! " One representative, Norman, actually yelled at me.

In 30 years, I have never written a complaint on a company. This is my first and it's fueled by sheer outrage that I was treated so poorly. Please take my advice and never do dealings with Priceline. No matter how hard you try, they will never make it right. I wanted to believe they had to. After all, they were the faulty party, fixing things would be the right thing to do but unlike other companies, that's not the standard with these folks. It really is sad that a company like this is still in business. Save yourself, spread the word and maybe one day they'll get what's coming to them. If you have any questions, I can be contacted at **.

I called Priceline yesterday just to inquire how I should proceed in case if I would like to cancel my vacation due to hurricane Rina which is about to land at the same time our plane would land in Cancun. Surprisingly, I was told that the only time I can cancel my vacation if my air-carrier will cancel my flight! It is my understanding if flight is canceled then travel agency has an obligation to return money to a customer for unused trip with or without travel insurance. From the said above, the Priceline is running the scam, deceiving and unfair model of business. Their product is deceiving to the consumer and put people at risky situation. As of now I have two choices, first to put my family at risk and proceed to my vacation or second, have huge penalties and loose hard earned money for my vacation.

I contacted Priceline on the same day by phone at 800-774-2354. The agent was very rushed and a bit clueless but said that he would follow-up and we would get an email response resolution. One week and nothing. (FYI: I asked another hotel about the problem and was told that they often do not receive confirmations from Priceline before the guest arrives and sometimes after the guest departs.) Priceline doesn't seem to care about their service or the quality of their operation. It's a good service unless you have a problem. If you have a problem, it's a huge hassle. Nothing was resolved so far. I'm still trying to contact Priceline again and filed a credit card dispute for the duplicate charges.

When I spoke with the hotel staff, they told me their daily rate was $38 even though my Priceline price was $56. Why would I book a second room through Priceline, when it was lower to go through the hotel? I called the hotel and was informed that Priceline books a queen sized smoking room. Priceline states that it tries to book non-smoking rooms. Not true. When the option for a non smoking room was available, it was not even requested. Customer service is extremely difficult to talk with at Priceline and they I was on hold for 20 minutes. They do not make any changes no matter how high up you go. I was told that the supervisor I spoke with was the highest up I could go and I could not make any changes to my reservation. What I would have liked to do is since I have to pay $120, I would have preferred to put in a bid on a higher rated motel that has non-smoking rooms and accommodates families.

At the check in, we were told that the hotel has done "a favor" and as their courtesy to me, I got my 2 beds. I was treated like 2nd class citizen for the less than $20 difference! I don't think hotels do not like Priceline. It is not worth it and will never use it again!

Priceline was aware of the hotel condition and still advertised it as a normal, beautiful dwelling. They have since taken many complaints off their site.

Please look into this matter and refund my money back to my Visa, and I expect to pay when I pick up the vehicle.

The B&B had others booked through Priceline before and they, too, were refused.

I booked a car reservation for a mid/intermediate size SUV (request number #**) on the negotiator (description was Ford Escape, Rav4 or similar for a specified date, time, and airport pick up). The cost is $40.00 a day for 2 days with fees (which they advertise they do not have), for a total of $119.30. My husband, not knowing I was getting the car rental, found the same car on Kayak.com for $37.77. It was the same car, date, time, and airport location. The cost is $37.77 a day for 2 days with fees, for a total of $98.72.

I proceeded to call the 800 line as instructed on the website. The first time I called, I kept getting a recording that could not recognize my registration number. The second time I called, I got the recording went through the process till I got to "can I assist you with anything else?" after selecting option 4. I hung up again. The third time I called, it was the same as the first time. Only after recognizing my registration number did the automated system ask me for my phone number for security. It asked me for option in receiving a receipt for my purchase of the car. And then, it asked me if I can do anything else. But it did not give me the option to press, so it hung up on me again. The fourth time, the system could not recognize my registration number again and stated that a person will be on to assist me. At this point, I was frustrated that I had to call so many times.

Then, I got a rep with a strong Indian accent that was difficult to understand but tried to assist me. I then asked him to define for me the type of vehicle that I may receive under the term mid size SUV. While he proceeded to state that there are no guarantees on the type, it is typically a Ford Escape, Rav4 or similar vehicle. I stated thank you. I mentioned that I actually had found the same vehicle on Kayak.com for a lesser price. He asked me if I was familiar with the Big Deal Guarantee. I stated that is the reason for my call. He asked me where I found this deal and I stated on Kayak.com. He said, "May I place you on hold so I can verify this?"

He came back and stated that he did not find it. What he meant to say was that that he did not know how to locate it on Kayak.com. I had it opened and was willing to email him the registration I had in our name. He stated that he cannot receive emails so I walked him through the site and showed him how to find it. Wow! 37 minutes later, he found it and then said, "I cannot guarantee this price, for it is not with Alamo!" I was like, “What?! It's a booking engine like yours, same car, same date, same pick up location and $21 dollars cheaper." He kept saying, “Sorry, we are unable to accept this offer. It is not at an Alamo Dealer!" Now if you are in the travel business and different companies are competing for the same business, the same dealer will not out bid themselves. So of course, they won't give it to you. That is the loop whole out.

The use false advertising. The third party sites ask the following itinerary questions: location of pick up and drop off, dates of pick up and drop off, time of pick up and drop off, and type of vehicle. There is no dealer asked for the same as airline, hotel, and so on because they cannot compete with themselves, only with each other. The third party websites will bring up all company pricing, 1 price per company. Therefore, this cannot be considered part of the itinerary for by conclusion in all cases (company is a separate entity), this is to be determined.

I proceeded to ask for a supervisor, for this gentleman was telling me that he cannot honor the guarantee nor will he cancel the reservation. When I suggested to honor the price for customer satisfaction, he said he would not. And if I wanted to reverse the charge on my credit card, he told me to go ahead. I continued to ask for his supervisor. He huffed and puffed as if I was asking a big deal. He told me, “They will just tell you the same thing mam.” I asked again, “May I speak to a supervisor?” He finally got me a manager and sure enough, they told me the same thing. I was very shocked by the customer service provided by Priceline. Therefore, I left a message with Brett Keller at the corporate office on 10/7/2011 at 2:30 pm.

I did not even lose my temper with this since it is, in essence, my fault for not reading the fine print. I was more than professional with a very unprofessional company. I am very disappointed in Priceline. They have no heart and policies are made to be broken.

I called Priceline customer service immediately to complain. I was told the tickets were non cancelable and non refundable. However, they stated they could cancel the tickets for what would come to a 50% fee. This would have been triple of the standard airline cancellation fee (which when I later checked with the airline). They stated that they allow cancellation and do not charge a fee to the agent for those type of tickets. I was not offered any other adjustment by Priceline, in spite of their printed guarantee to save me money.

I filed a complaint with my card company. Priceline's answer to that was to cancel the non cancelable tickets, for which they received a full refund from the airline. However, they kept refusing to refund any part of the $911 they collected for these tickets. So, in conclusion, they received $911 for nothing, since they canceled the product and made it unavailable for use while refusing to refund any of the charge. This is criminal!

Priceline should not serve tall claims to customers about 'saving up to 60% of hotel room price' with 'Name your own price hotels' if the rooms they offer are $195.00 more than the price at the hotel's direct website. I appreciate them refunding the partial amount but would really respect the company if they refund the cancellation and change fee amount considering the wrong advertising and misleading customers. Consumers visit their website to try and save money, not to spend more!

After the fact, American Express has now told me that Priceline users (not customers) have no rights when it comes to companies like Priceline. You can state what you want upfront but then Priceline can book you at wherever they want and if you don't agree with the quality of their selection, or if you don't agree on the star rating they give for a selected hotel, Priceline's attitude is "** you", we have your money and the law is on our side, minion.

You're better off dealing with the hotel you want directly for discounted rates. Priceline is not worth the risk. Priceline has now degenerated into lying, worthless scam of a company, and a shell of its former self who books its users in 3 star hotels and calls them 5 stars and hopes you don’t notice. But if you do notice and call them out on it they don’t care. They keep your money no matter what you say or what you object to. They don’t even try to appease you. They don’t care if you are unhappy. They don’t care if you never book with them again.

This is why Priceline started this new practice of selling you lesser star hotels then what you pay for because they know the law is on their side and credit card companies will not credit your money back if you complain. Priceline doesn’t even employ Americans. I spoke to a gentleman with a Russian accent. I have no idea in the world where he was.

You should never do business with a company that has all the cards and all the power because they eventually corrupt and become what Priceline is now. It’s too bad I had to find this out the hard way. I wish someone told me. Now you all now know.

In January 2011, I was checking their website for non-stop tickets from Tampa, Florida to Los Angeles, California. First class tickets were $785 each and couch tickets were $320 each. Directly below was the statement that I could save up to 40% by bidding and they guaranteed I would save money or they would match any lower price.

So, I bid accordingly what came to $455 per ticket for 2, which I believed was 42% savings on First Class tickets. Priceline stipulated that they could only guarantee a connecting flight, for which I agreed. However, when the notice of confirmation came through, the tickets were couch class which came to 42% higher than their quote for non-stop tickets.

I called Priceline Customer Service immediately to complain and was told that the tickets were noncancellable and nonrefundable. However, they stated that they could cancel the tickets for what would come to a 50% fee. This would have been triple of the standard airline cancellation fee. When I later checked with the airline, they stated that they allow cancellation and do not charge a fee to the agent for those type tickets. I was not offered any other adjustment by Priceline in spite of their printed guarantee to save money.

I filed a complaint with my card company and Priceline's answer to that was to cancel the noncancellable tickets for which they received a full refund from the airline. They kept refusing to refund any part of the $911 that they collected for these tickets. So, in conclusion, they received $911 for nothing since they canceled the product and made it unavailable for use while refusing to refund any of the charge.

Now I would like to withdraw my complaint because yesterday, I received e-mail from Ala Moana Hotel and they persuaded Priceline to give me refund. Today, Priceline informed me that they gave me a refund of 5 out of the 6 days I tried to book.

I am really happy with the result. Now I believe that there are wonderful people in the world indeed.

If it was available, I would give them negative 5 stars! Had they shown any concern or tried to rectify the situation at all they could have kept me as a customer. The only thing they care about is the money!

I intended to book a Hawaii Hotel from Dec. 21 to Dec. 27. I must have typed it wrong, the date showed confirmation was on Sept. 21 to Sept. 27. It cost a total of 694.26 USD. I did not notice it.

On Sept. 22, I sent an e-mail to Ala Moana Hotel, asking confirmation, saying check-in Dec. 21 and check-out Dec. 27. Hotel pointed out the wrong date. I immediately contacted Priceline and hotel. I am willing to compensate hotel and offering regular price, hoping they can change the date for me. I begged them to show good heart and grand exception for us. From Internet, I found that in the past, Priceline did grant other customer when he/she bid hotel with wrong date. Here is the link: http://forums.redflagdeals.com/cancel-priceline-deal-602110/

Priceline says no because my check-in date has passed. Considering the time I bid, it is impossible the date has not passed.

We did not get any service from hotel. I am willing to compensate for the hotel. Why won't they take consideration? Is it only money that mattered in this business?

When I called the day after I returned home, I got a voicemail instructing customers to use the website due to large call volume. I submitted a request for a refund via email and heard no response. When I later called to request a refund, I was told that the cancelled trip was nonrefundable, even though it was cancelled through no fault of my own. Others who had booked the same trip but not through Priceline got a refund, and I had purchased trip protection.

They have now informed me that they have to "research" what happened and get back to me.

When we got to the hotel, Best Western Brossard, I showed them the reservation receipt but the receptionist said that they have only the authorization to reserve so I still have to pay for our three nights stay. I paid another $328 CAD, which is cheaper than what I paid at priceline, believing that Priceline just hold my account like a security deposit. When I got my credit card bills, I found out that I got charges for both priceline and the hotel plus foreign transaction charges since I used my credit card in another country.

I'm asking Priceline a refund of 405.78 since I already paid the hotel but they refused and told me that the hotel will refund me instead. It is not my fault if Priceline and the hotel have a disconnect with their transaction but they should compensate me for the trouble they have caused. All I want is a refund of $405.78. They make me believe that I got the best rate when in fact Priceline is more expensive.

Wow! I was wrong. The mix breeds that work in customer service speak broken English, and have no sense of reality. They are trained to say, "I'm sorry, Sir. There is nothing we can do to help you. Your situation is unfortunate and we at Priceline state in our contracts we can't change your flight."

I missed my family vacation and was out 1200 dollars, for 2 flights that I could've gotten cheaper by directly dealing with the airline. Thanks for nothing, Priceline.

I trust the TripAdvisor reviews. The hotel does not deserve the rating they have assigned to it and therefore, is not what I paid for, so the contract should be void or at least changeable. Don't ever use Priceline, unless you want to sleep in a hotel with bed bugs! They have terrible costumer service! They only care about their "partners", not the consumer.

When I contacted the customer service for a price match, they put me on hold for very long time and finally told me, “Sorry, they can't validate the price".

Priceline sucks.

I paid $300 to cancel 2 tickets and had to book 2 more tickets at the last minute. We had to extend our stay 1 more day because there were only first class tickets available to come fly back on, which was triple the cost. I had to extend the rental car and hotel. We didn't get any sleep the night, fighting with priceline.com to fix our flight but still, they refused to do anything to fix the mistake their people made in changing our flight. I will never do business with them again; but I want them to pay for all the extra money out of my pocket and all the inconvenience they put us through (I want a total of $604.17 back).

On Friday night about 6 p.m., all Southwest flights out of Newark were cancelled and the soonest we could fly out would have been 8 p.m. on Saturday. Obviously, we had no recourse but to not go.

I immediately called the W, who said we had to go through Priceline and then Priceline who told us we were out of luck. A $500 hotel that we could not use due to no fault of our own. No refund, no credit, no help. Just took the money and ran. It's basically theft.

I tried for a few weeks to get some recompense, but they had no interest in working with us.

Beware. Don't use Priceline. Hotels.com never charges you a cancellation fee, and is extremely helpful!

My husband has been ill since July and is awaiting surgery after tests performed. Surgery is pending for mid-September. Therefore, my business trip needs to be cancelled.

I purchased the trip protection just in case this happened. Priceline tells me today I have to pay $150 to cancel the ticket regardless of trip protection. I'm livid!

The Priceline's employee I spoke with strongly suggested I talk with Finnair about the changes I needed to make on the flight tickets. The phone number that the employee gave me was for a phone ** service. I had to go to the Finnair web site to get the correct phone number. Finnair told me that only Priceline could make the requested changes to the tickets and there would be a $250 charge per ticket. I made several phone calls to both parties trying to iron out the problems and finally got tired of dealing with the runaround I was receiving from both Priceline and Finnair.

On September 2, 2011, I again attempted to make the requested flight changes. I was told by Sonia at Finnair that the changes could be made based on the tickets I had already purchased. Sonia again told me that Priceline had to make the changes as Finnair could not since the tickets were bought through a travel agency. At the time of this phone call, I verified with Sonia that the new arrangements were possible as all the flights were still available for booking.

I called Priceline and spoke with Jose **. I was told that the flights I was trying to change to were not available. I told Jose ** that I had the Priceline web site up on my computer and that it clearly showed all the flights were available as well as several alternates. He again stated that the flights were unavailable and put me on hold to check on ones that were available. Approximately ten minutes later, Jose** took me off hold, went through a long list of flights that were available, and told me that it would cost me nearly $8000 to make the changes. I told him that the flights I talked about were available and the cost was in the $840 per ticket range. He strongly suggested that I call Finnair to get the changes in the tickets made, which in his words would avoid me having to pay Priceline $30 per ticket for the changes. Jose ** gave me the ** service phone number, telling me it was Finnairs contact phone number. He stated emphatically that Finnair could make the changes and I hung up in disgust.

I called Finnair and received the same information concerning the flights from Sonia. Again, I was told that only Priceline could make the changes. As I did during our first conversation, I verified that the flights were available. The Finnair website actually had ten packages that met the flight requirements. Sonia told me to contact Priceline and that if they have a problem, they could contact Finnair customer service to get set on the right path. Sonia told me that Finnair customer service would tell Priceline that they could make the changes and it was their responsibility.

I contacted Priceline and spoke with Mary Joyce **. I was given the same runaround as I received with Jose **. Again, flights were not available and they could not see what I was looking at on the Priceline website. It should be noted, at this time, that no changes were made to the ten (10) Priceline flights on Finnair that met all the requirements throughout all of my conversations with the Priceline customer service members on September 2, 2011.

Mary Joyce ** told me that Finnair could make the changes and provided me with the phone number for the ** service. I told Mary Joyce ** that I wanted to speak with her manager and she put me on hold. When she came back on line, she went through the same runaround and suggested that I contact Finnair directly to make the changes. I was never put in contact with her manager.

I called Finnair and spoke with Sonia. She told me again that it was Priceline's responsibility to make the ticket changes and that Finnair could not because they were bought through a travel agency. Sonia told me that Finnair could make the changes if Priceline gave them permission. I also verified that all the various flight packages were still available. The flight packages I was looking at cost $826 and $850 USD. Sonia also strongly suggested that I stay on the line while Priceline calls Finnair and be included in all the conversations concerning the tickets.

I called Priceline and without preamble immediately asked to speak to the manager. While waiting for the manager to come to the phone, I was disconnected. The Priceline's credit the manager called back and left a message and phone number where I could contact him. I called Priceline back and spoke with Alberto **. Mr. Alberto ** proceeded to give me the same runaround as did by his two predecessors. Early on it became apparent that Mr. Alberto ** was looking at the same information concerning the flights I was looking at on Priceline.com and telling me that the flights were not available. He was quoting times and stopovers from the flight packages from Priceline I had up on my computer screen. It is amazingly insulting to be told about the flights I am looking at and in the same breath to be told that they do not exist. At that point, I told him I wanted him to contact Finnair with me on the line during the call and tell them they were being given permission to make the needed changes to the tickets. He told me that he was going to put me on hold for two minutes while he put through a line to Sonia at Finnair. I was on hold for ten minutes or more and when he came back on line, he gave me some static about flights and I said I wanted to talk about this with Finnair on the line as I had previously requested. Amazingly, with a click, we were immediately in a three way conversation. It would appear that Sonia had been waiting on hold should such an eventuality occur.

Our three way conversation resulted in the following: Tickets that Finnair has advertised as costing $826 to $850 were now costing $135 more per ticket. The fact that it would cost an additional $250 to make the change was irrelevant. Priceline told me that they would be waving the $30 service charge for making the change. The total cost to make the changes to both tickets would be $770. When this was all stated, then Sonia told Mr. Alberto ** that he would have to contact the Finnair business office to make the changes. This was in direct contradiction to what Sonia had previously told me. Sonia told me that she could make the changes. Mr. Alberto ** put me on hold to contact the Finnair business office. I was on hold for more than 15 minutes and when he came back on line he told me that the business office was closed for the weekend and the changes could not be made until Monday.

I have done nothing wrong. My son was told two days after I made the flight arrangements that as web administrator for a very large sports catalog/store company, he would have to be available while IT server hardware and software were installed to make their PCI compliant by October 21, 2011. I made all these requests in a very timely manner and out of respect for your organizations.

I have received the runaround and been lied to without compunction by both Priceline and Finnair. I have been given a phone number to contact Finnair that in reality put me in contact with a phone ** service. If any of those phone calls show up on my phone bill, I will be in contact with Priceline concerning reimbursement for the costs incurred. The e-mail sent to me by Priceline.com after the first phone call I made to you concerning these changes also contains the same ** service phone number as the contact point for Finnair.

I have spoken with a friend of mine who is a lawyer and she made a few suggestions. She suggested I try to iron out our differences before I retain a lawyer to represent me in any future dealing with Priceline and Finnair.

To this end I have included copies of the Priceline e-mail contact information I received after each phone conversation with the customer service. This is in regard to who I spoke with in customer service at Priceline.

Luckily, we were able to book travel through another website using WestJet for the last leg. We actually saved $80 over Priceline's failed itinerary. It could have been a lot worse if we were forced to stick to our plans and have to purchase a much more expensive airfare. Websites should not advertise prices and products they cannot deliver, especially in the travel industry where a lot more is at stake.

Priceline would not refund our money. They kept stating, "We're sorry Ma'am. It's in our policy." They were very hard to understand, spoke very little clear English, and when asked to speak to supervisors, I was told by Nick that he did have a supervisor, but the supervisor did not handle phone calls and that I should write a complaint to their address.

I also purchased the trip insurance because I wanted to be covered in case they would not able to meet our needs and was told that the insurance is only for unforeseen illness. Why would you offer insurance for only that?

This company is the biggest rip-off/scam that is out there. I will never use them again and neither will any of my family or friends. I just wanted to get our money back because we had to stay in a different hotel (not booked through Priceline, wasn't playing that game again) that would not put us in a fire hazard of a room.

Save your money. Don't use Priceline.

But this year, I've booked hotels through Priceline on three different occasions and it's clear that the big hotel chains have figured out how to defeat the Priceline model and stick it to the consumer. How? When you get to the hotel, they add additional charges by way of Parking fees or the famous "Resort Fee", so they accept your low offer, knowing they're going to get anywhere from $10 to $15 more per night out of you once you arrive. It also makes the hotels that don't charge these rip-off fees less competitive, so you're not likely to get a room from a hotel that doesn't charge additional fees.

If Priceline cared, they could fix this flaw - just add in mandatory charges when they're doing their pricing so that the bidding for rooms is fair and competitive, but they don't, so the consumer gets ripped off.

Like I said, I've used Priceline for over a decade and have been pretty happy until this year. All three "name your own price" bids this year have gone to large chains and in every case, I've either been forced to pay mandatory parking fees (when the other hotels in the area had free parking) or a mandatory Resort Fee. In every case I would have been better off booking a room directly with a similar hotel in the area. I'll never use Priceline again. I'm done with them.

They told me I was ** could not change my booking by one day. Thanks Priceline for ** up my family's vacation. With today's economy, Priceline is looking out, ** me out of 130 dollars. If I deal with the hotel itself, they would have changed the reservation with no problems instead of ** me out of 130.

When one books a flight on "name your own price," you are willing to fly with any airline that will accept your bid. It is deceiving for Priceline to say that they are giving you the lowest prices available, when other airlines such as Southwest are not included in the bidding. Thereby, the price acceptance is only done by their "partners" which are higher priced!

Everyone I spoke with at Priceline.com was very nice and as helpful as they were able, given their strict no-cancellation policy. I understand why given policies are in place; however, I don't think it is good business practice to use bait-and-switch tactics or their "diamond rating" system that lumps 4.5-star hotels with 5-star hotels, 3.5-star hotels with 4-star hotels, etc. Unfortunately, I am staying at a hotel on my vacation that is not the rating I was led to believe I was bidding on. But I will enjoy my trip regardless. As a result, I will avoid using Priceline.com when making future travel plans. Be cautious and understand that there are no exceptions where refunds or credits are given.

I checked my account a few days later to discover that Priceline was holding the money in my account for the hotel price. I contacted customer service to be told that their operating policies allowed them 7-10 business days to provide a refund. This was something I did not do on my end. This is their mistake and while they take their time to "review" my case, they have the luxury of impacting my bank account balance.

I have utilized Expedia and other sites several times and have had experienced satisfactory service and results. Calling Priceline in this area, you are transferred several times when it's regarding problems of this nature. It is terrible.

I purchased tickets, which clearly say First Class flights from New Orleans to Bali, Indonesia via LA and Taiwan. Yet when I chose seats, it would only give me economy seats. I emailed your customer service department before confirming. I received a response that said to pick a seat then call the airlines to make first class selection. I did that and Delta told me that I had not purchases first class tickets even though my paperwork said I did and your customer service agent, Angela, verified it. Delta told me I needed to call you guys and have it corrected as the ticket purchase was thru your site. I spent 56 minutes and 3 transfers on the phone with you “customer service and supervisors” and was finally told that for your mistake, the only thing they could do was cancel to cancel my tickets with a full refund. But why would I do that and take a chance on not being able to travel on my selected dates?

I have since found online that several people feel that you count on them not wanting to cancel for fear of not being able to get a flight on their travel dates. I even offered to email or fax my paperwork and email response from Priceline, to your customer service so that they could see what I was looking at. I was told, “no, you are absolutely correct, we see that it was offered as first class flight, however you were given economy.”

I choose your site because I was offered a specific fare and seating at a specific price. You sold me something different. In this country, that is called bait and switch and it is illegal. I chose to keep my reservation rather than take a chance on losing my travel dates. I am very disappointed that Priceline sunk to this level. All you had to do was to honor what you sold.

Unfortunately, as a frequent international and domestic traveler, it is my responsibility, to my friends and family who travel, to make sure that they are aware of this incident. I was even more alarmed when I began checking the Internet to find that this is not an isolated case.

What is even more important, I kept my cool, never used foul language, agreed to repeated transfers and holds, and did it all with ease and grace hoping that you all would do the right thing. You should have upgraded the seats at the cost you sold them to me. You still didn't. As a manager and business owner myself, when I or someone on my team makes an error or makes a grave customer service mistake, I want to know about it and then take proper measures to correct and thereby deflect a marketing nightmare. I am hoping that as managers, you all feel the same way. Here's your chance.

After booking the cruise, they sent me a voucher for $140 for two nights and a link to book a hotel. Priceline's fees for booking were over $60, making the vouchers worth only $80 or less. When I tried to book a hotel in Copenhagen, nothing can be had even for $100 a night. In appealing to Priceline, they informed me that Copenhagen had no hotels for voucher booking and I should try to book the hotels some other time at some other place.

Priceline's whole approach to their "free stay" is disingenuous and misleading. If they are providing $70 per night voucher for hotel stays, they should say so. Only when the tour is booked do they inform their customers or victims of what the free stay means.

What can be done to stop this sort of disingenuous and deceptive advertising by Priceline? What remedy do I have?

Blair **

I contacted Price Line about this, and their response is "tough." So, lesson learned, I should have done the footwork myself. My advice is, don't use Price Line. They don't care about their customers and won't work with you to solve problems that they create. You'll get a better deal by yourself.

Well, as luck would have it, I developed a severe sinus infection the day prior and I couldn't go. I figured it wouldn't be an issue because I had insurance anyway. I already lost the deposit on the hotel which I completely understand. After regaining my health, I contact Priceline, who was completely unhelpful and referred me to their vendor Berkeley who informed me that since I didn't go to the doctor they would not offer any type of claim. I explained that I get sinus infections regularly and take Augmentin for the issue and had some on hand. She then told me she couldn't help me. I can't imagine using Priceline ever again. Prior to this I had booked a trip to Kansas City with Priceline and stayed at the Crowne Plaza Hotel in downtown Kansas City. They had no parking, had me park in the loading zone versus the garage and I had to move rooms because the first room had roaches which the hotel referred as "water bugs." Priceline is just not worth the trouble, it has become a horrible service. In all honesty I have booked dozens of trips through them and I have had excellent service but after my last two experiences, I'm done.

The night before the trip, I logged onto my account with priceline.com to print my tickets and check my itinerary. When I checked under the my trips tab, my flight was the only one listed and I clicked on the link thinking it would direct me to another link to print out my tickets but instead, every single time and still this day if I click on that link it shows. "I’m sorry your flight was unable to be booked. Airline availability and pricing change all the time."

So at this point it was late at night and I knew it would be too late to contact them at their offices. I woke up the next morning only to find out that my flight really was confirmed and everything was okay despite what my account was saying at priceline.com. The airline said they could not do anything since I purchased the tickets through priceline.com and must contact them for a flight change or refund.

After trying to explain my story for the third time to someone (because every single time I kept getting hung up on), I asked to speak to a supervisor which they then directed me to their customer relations department. Apparently, this is the highest level you can speak to somebody. So I spoke to them and they told me the ticket I purchased could neither be refunded nor changed. I understand these terms were in the agreement in which I signed, but if I as a customer am logging into my account and I see the only flight listed there and it says my flight could not be booked, what else as a consumer am I supposed to think? I mean I did buy my tickets through them.

So after countless arguments and trying to speak to somebody, there still was no resolution and priceline.com basically ate $200 worth of cash that I saved up. They said there was no exception or override to help me even if they wanted to. This doesn't make any sense to me how a company that has advertisements everywhere and offers the best deals supposedly cant refund my money or be willing to change my flight due to something they screwed up on.

One of the worst customer services I’ve ever had to deal with, period. I suggest everyone be careful when buying tickets through priceline.com and double check everything they do or they will take your cash easily.

Oh and priceline.com is starting to seem more like a scam to me because they do not have a corporate or headquarters number. Their corporate number is their customer service number. How ridiculous is that? So the customer relations department in whom i was speaking to (which is supposedly the highest level you can speak to someone) is probably just another associate sitting at the desk. Great job priceline.com.

This is reported by many others through TripAdvisor.com. I did not stay in the hotel; instead I informed Priceline.com and asked for a full refund for the reservation because Priceline.com did not furnish me with a quality hotel as promised.

The Indian Wells Resort Hotel is not what the 3-star rating represents. The hotel is dirty – it has an unclean smell and this, most certainly, was not a "deal". I've stayed at this hotel before and witness this for myself once before. I found out, as well, that many other customers agree with my experience and they have stated the same complaint through TripAdvisor.com.

I tried explaining my concern to Rosie, Agent number: **, and her response was that Orbitz and some other online hotel "store" says that the Indian Wells Resort Hotel rates as a 3-star hotel. Priceline.com's hotline team must go on site to the hotel themselves and they will find that this hotel is, in fact, not up to the standards of a 3-star hotel due to its poor condition.

There's certainly a reason why the rates are only $59/night for a "resort". It's clearly not a "resort" in the typical sense. Rosie, Agent number: **, believed that my complaint was only about the $20 resort fee charged above the price "deal" from Priceline.com. While that does add a sting to the issue, my greatest concern is the poor condition of the hotel.

I am still waiting after nearly a full week for a full refund to my credit card and for Priceline to ease the emotional distress caused, due to the time I have had to spend with Priceline.com to get this matter satisfactorily resolved.

Upon arriving at the hotel, I found out that it was in the middle of nowhere, run down, dirty and had no places to eat within 10 miles. I told the woman at the desk that I was dissatisfied. She told me that I could cancel the second night, but would be charged for the first.

As not to waste money, I stayed there the first night. The next morning, I spoke with the manager regarding my refund. He told me that he would be glad to issue a refund if I had booked directly with them. Since I booked through Priceline, I needed to speak to them.

So, I called Priceline. They told me it would be up to two business days. So I booked a different hotel for the second night. The next day, I received an email from Priceline informing me that they spoke with Abrahim (gen mgr) at the hotel, who refused to refund my money, and so they were unable to as well.

So I'm out $75 because no one is accountable? Travel websites are nothing but a scam to consumers.

Budget was not at the location I was dropped off at. It was a mile away. It was 110 degrees outside and I had 8 pieces of luggage and 2 children, one with severe asthma. We had to walk to the new location! I completed the reservation with the new company. When I returned home, I called priceline to complain and get some resolution. I was told priceline never canceled the reservation but they would look into it and offered me $5 off a new rental car in the next 3 months.

Well not true at all, when I called the hotel I was told that I was only entitled to a room with one bed and there was no alternative. They told me to address the issue with PriceLine. Even though I knew there was not much hope I tried none-the-less. After wasting much more time trying to get to a person, I was told that there were no refunds and no cancellations. I now have two nights of expensive hotel room in New York that I cannot use. Priceline practices are deceptive and fraudulent. What I experienced is a traditional bait and switch strategy. This is not okay and PriceLine needs to be stopped. I recommend that others avoid PriceLine in the future.

They did not keep their seat availability up to date, nor did they inform me that they booked him away from us. When I called I just got an “Oh, well” and nothing to try to fix it or make it right. They actually told me, after I informed them I had already spoke with the airline and knew there were no seats close to us now, to go on their seat selection and pick a seat again! They have absolutely the worst customer service. I will never use them again.

Priceline is fraudulent and misrepresents the hotels. I will never use Priceline again. Also when calling customer service, both employees I spoke with had heavy Middle Eastern accents and it is very difficult to resolve anything when you cannot understand them. Not sure when the US started outsourcing their call centers with the unemployment so high. It’s sad.

I am unable to stay in the hotel because I have my dog with me on a very long trip. I asked repeatedly for a supervisor but was told that there is no other level of personnel at the call center. The operator joked that she would stay on the phone with me all day but that there was nothing further she would do.

I took a trip to Ireland and received multiple quotes from various car companies for our car rental. Hertz and Priceline were the cheapest. Hertz came in at 554.78 EUR, and Priceline came in at 328.54 EUR. Both prices included the insurance. I initially booked with Hertz, but then cancelled that reservation to go with Priceline because it was significantly cheaper than Hertz. I booked the car and took care to ensure that I selected the insurance. I received a confirmation of my reservation and printed it. I, at no time did ever receive anything stating that the insurance wasn't included, or that it didn't go through with my booking.

I showed up in Ireland, expecting to get our car for 328.54 EUR. Europcar told us that the Priceline reservation did not include insurance; furthermore, the price that Priceline quoted us was not the same as the car rental. Car rental ended up costing 439.81 EUR and then additional 390.00 EUR for the insurance, with taxes came to 859.81 EUR.

I emailed Priceline from Ireland--no response. I called Priceline when we got home; was told that they'd have someone call me back, never heard back. Called again; was treated rudely, and was completely dismissed. I asked to speak with a supervisor. That supervisor also treated me rudely, and refused to help me. When I asked again to speak with another supervisor, I was told no. I was told to write a letter to the Sr. Vice President of Customer Relations at the Priceline Headquarters. When I asked for the names of the agents I'd spoken with previously so that I could account for them in my letter, I was told I could not have them.

Priceline's quoted price was a lie. Priceline did not notify me that the insurance was not included. They are unwilling to refund the difference. They are unwilling to help rectify the situation in any manner. They are rude and dishonest. I have been a loyal Priceline customer for years, but after this experience, I will never use this company again.

(3) Ho'olei At Grand Wailea $1495 per night.

I thought my chance to get Grand Wailea was high if I submitted the bid higher than $249. The initial bid $250 was accepted without any counteroffer. It was unbelievable that Priceline gave me a resort, Wailea Beach Marriott, with retail price at $249. As a result, I am loosing money to bid a resort. I paid more than retail price. I had no choice to get what resort I wanted. If I purchase at retail price, I definitely have choice to choose which resort I want. I called Priceline several times but they refused to cancel the bid. They could only able to refund $1 per night back to me but they refused to refund the tax and fees for $1 x 6 nights. In fact, I paid the tax and fees for the amount of $250 x 6 nights.

Priceline is a public company with huge revenues. My $1,750 means nothing to them but it means a lot of things to me. I was raised up in a poor family. I ate the first lobster when I was 25 years old. I have to work every day to save money for my trip. This is my first time at Maui. I promised my 8-year-old daughter that mommy will take her to a big resort with several pools and slides. She was very happy at the beginning but now, my dream cannot come true. She asked me why I did not purchase Grand Wailea. If I had money, I would book Grand Wailea. Since I have little money, I wish to use little money to bid my hope.

I tried to talk to Priceline to make the change later when I discovered the mistake, but they were utterly unapproachable and unresponsive. They also intentionally made me wait on the line, and made me believe that they are actually trying to help. They set themselves in a large web of conditions and fine prints, so that a lot of people get trapped and pay high for what they don't want. I lost over $870. Even when I asked them for help to find a similar booking, they requested an additional $1800, which was way above what I paid for using a last minute booking directly for airline and hotel, a total of $1350. I am very unhappy with their service and in the way they treat customers. This is a low petty crime that gets away, as individuals can't afford to sue them, and the regulators fail to protect the consumers. Thank you.

Priceline customer service is deplorable. What a waste of time and money. I purchased at FULL PRICE airline tickets for my 10th year anniversary. I chose the full price format because I wanted to be sure of the selected seats and flight times. The booking process lets you choose the seats for the outgoing flight, then gives you the impression that you are selecting seats together for the return flight. My confirmation page said that I would be booked on the seat next to my husband's. I only booked with them instead of thru the airline because I wanted to book a car at the same time. When I got my confirmation email, it stated that there was no car available after all and that my husband and I are seated three rows apart!!!

I would not have clicked confirm "signing the contract" had it stated the truth. So, the contract was a lie. I didn't agree to the package they really sold me. I contacted "customer service" three months in advance to have the error fixed. Their so called "customer service" is run by a bunch of foreigners who barely speak English and are beyond rude!! They refused to acknowledge any of this. Even though several flights were available, they refused to help. I have copies of the original "contract" that I clicked to purchase. They refused to transfer me to a supervisor, saying they don't have one. Their only response was, "We will mail you a copy of our contract policies." My response was, "I can mail them a copy of the original contract that I clicked to purchase." Their response was just silence. William Shatner should be ashamed of himself for representing this fraudulent company!!!

I asked when they need to speak to a manager do they write and wait for a reply and this "person" had the nerve to say yes. Ok, so I call back because surely there has to be someone who works for this company that has a grain of salt worth of sense right? Yeah, my mistake. The next person tells me the same crap and other than apologizing, says there is nothing they can do. I explain that I am a single mom of 3 I don't have the additional money and that if I wanted to stay somewhere that would have cost me $90+ a night I could have booked regularly and got somewhere with free WIFI and parking and no resort fee. I asked were they basically saying that even though they have my $186 already that because they booked a resort instead of a hotel when I clearly chose a hotel as my option I gave up my money to them and they make a straight profit because the hotel is not going to let me in without paying this addtional $90+ for my stay?

The rep. says yes, sorry! Are you for real? I call the executive branch and get a guy (Steve) on the phone who sas there is nothing they can do and that because even though the hotel states they are a resort, boasting of resort amenities, etc.. that Priceline does not code them as a resort. So I tell him ok so you are basically telling me that even though this facility tells you this is what they are, you do not list them as such so that you can mislead your customers and book them at places like this even though it is not what they asked for. Then you tell them sorry, we can't do anything about it, so what if that means you can't go on your trip because you don't have the extra money. What a joke! I have used Priceline before and have not had this problem at all. If I wanted to stay at a resort, I chose that as an option in my bid or search. I should not be expected to pay for resort fees and certainly did not expect to be booked at a resort when I choose a 3.5 star hotel.

Even if the amenities matched the hotel rating, a resort is not a star rated facility and therefore should never have been included in my bidding options or accepted as my bid winner unless I was notified after the bid was accepted that this was the only accepting facility and additional fees would incurr and given the option to proceed with the reservation. Priceline is a RIP OFF! They mislead their consumers, admit that they put resorts in as hotels knowing there is a difference that will cost the consumer after the fact and get away with it.

To add insult to injury, the hotel charged an additional $30.00 for "resort fees" that were nonrefundable. When I got the hotel reservation from Priceline, I immediately called them and asked what was going on. I spoke with Chris, who told me that I had selected an area that I had not selected. I asked him why he was accusing me of lying and all he would do is repeat that there is nothing they can do after the reservation is made. He said that he had "no idea" why the resort was charging extra money despite the fact that every person they sent there had reported a complaint about it. The bottom line is they refused any help, took my money, and basically told me that they didn't care if my daughter slept on the floor. Buyers, beware!

I had already started booking hotels in Spain and lost 4 hours repeatedly on the phone with Priceline as they gave me tickets, cancelled them, reinstated them, and cancelled them again. They need to book my tickets for the price I paid. I said I didn't care what airline they used.