Priceline Reviews

Now I would like to withdraw my complaint because yesterday, I received e-mail from Ala Moana Hotel and they persuaded Priceline to give me refund. Today, Priceline informed me that they gave me a refund of 5 out of the 6 days I tried to book.

I am really happy with the result. Now I believe that there are wonderful people in the world indeed.

If it was available, I would give them negative 5 stars! Had they shown any concern or tried to rectify the situation at all they could have kept me as a customer. The only thing they care about is the money!

I intended to book a Hawaii Hotel from Dec. 21 to Dec. 27. I must have typed it wrong, the date showed confirmation was on Sept. 21 to Sept. 27. It cost a total of 694.26 USD. I did not notice it.

On Sept. 22, I sent an e-mail to Ala Moana Hotel, asking confirmation, saying check-in Dec. 21 and check-out Dec. 27. Hotel pointed out the wrong date. I immediately contacted Priceline and hotel. I am willing to compensate hotel and offering regular price, hoping they can change the date for me. I begged them to show good heart and grand exception for us. From Internet, I found that in the past, Priceline did grant other customer when he/she bid hotel with wrong date. Here is the link: http://forums.redflagdeals.com/cancel-priceline-deal-602110/

Priceline says no because my check-in date has passed. Considering the time I bid, it is impossible the date has not passed.

We did not get any service from hotel. I am willing to compensate for the hotel. Why won't they take consideration? Is it only money that mattered in this business?

When I called the day after I returned home, I got a voicemail instructing customers to use the website due to large call volume. I submitted a request for a refund via email and heard no response. When I later called to request a refund, I was told that the cancelled trip was nonrefundable, even though it was cancelled through no fault of my own. Others who had booked the same trip but not through Priceline got a refund, and I had purchased trip protection.

They have now informed me that they have to "research" what happened and get back to me.

When we got to the hotel, Best Western Brossard, I showed them the reservation receipt but the receptionist said that they have only the authorization to reserve so I still have to pay for our three nights stay. I paid another $328 CAD, which is cheaper than what I paid at priceline, believing that Priceline just hold my account like a security deposit. When I got my credit card bills, I found out that I got charges for both priceline and the hotel plus foreign transaction charges since I used my credit card in another country.

I'm asking Priceline a refund of 405.78 since I already paid the hotel but they refused and told me that the hotel will refund me instead. It is not my fault if Priceline and the hotel have a disconnect with their transaction but they should compensate me for the trouble they have caused. All I want is a refund of $405.78. They make me believe that I got the best rate when in fact Priceline is more expensive.

Wow! I was wrong. The mix breeds that work in customer service speak broken English, and have no sense of reality. They are trained to say, "I'm sorry, Sir. There is nothing we can do to help you. Your situation is unfortunate and we at Priceline state in our contracts we can't change your flight."

I missed my family vacation and was out 1200 dollars, for 2 flights that I could've gotten cheaper by directly dealing with the airline. Thanks for nothing, Priceline.

I trust the TripAdvisor reviews. The hotel does not deserve the rating they have assigned to it and therefore, is not what I paid for, so the contract should be void or at least changeable. Don't ever use Priceline, unless you want to sleep in a hotel with bed bugs! They have terrible costumer service! They only care about their "partners", not the consumer.

When I contacted the customer service for a price match, they put me on hold for very long time and finally told me, “Sorry, they can't validate the price".

Priceline sucks.

I paid $300 to cancel 2 tickets and had to book 2 more tickets at the last minute. We had to extend our stay 1 more day because there were only first class tickets available to come fly back on, which was triple the cost. I had to extend the rental car and hotel. We didn't get any sleep the night, fighting with priceline.com to fix our flight but still, they refused to do anything to fix the mistake their people made in changing our flight. I will never do business with them again; but I want them to pay for all the extra money out of my pocket and all the inconvenience they put us through (I want a total of $604.17 back).

On Friday night about 6 p.m., all Southwest flights out of Newark were cancelled and the soonest we could fly out would have been 8 p.m. on Saturday. Obviously, we had no recourse but to not go.

I immediately called the W, who said we had to go through Priceline and then Priceline who told us we were out of luck. A $500 hotel that we could not use due to no fault of our own. No refund, no credit, no help. Just took the money and ran. It's basically theft.

I tried for a few weeks to get some recompense, but they had no interest in working with us.

Beware. Don't use Priceline. Hotels.com never charges you a cancellation fee, and is extremely helpful!

My husband has been ill since July and is awaiting surgery after tests performed. Surgery is pending for mid-September. Therefore, my business trip needs to be cancelled.

I purchased the trip protection just in case this happened. Priceline tells me today I have to pay $150 to cancel the ticket regardless of trip protection. I'm livid!

The Priceline's employee I spoke with strongly suggested I talk with Finnair about the changes I needed to make on the flight tickets. The phone number that the employee gave me was for a phone ** service. I had to go to the Finnair web site to get the correct phone number. Finnair told me that only Priceline could make the requested changes to the tickets and there would be a $250 charge per ticket. I made several phone calls to both parties trying to iron out the problems and finally got tired of dealing with the runaround I was receiving from both Priceline and Finnair.

On September 2, 2011, I again attempted to make the requested flight changes. I was told by Sonia at Finnair that the changes could be made based on the tickets I had already purchased. Sonia again told me that Priceline had to make the changes as Finnair could not since the tickets were bought through a travel agency. At the time of this phone call, I verified with Sonia that the new arrangements were possible as all the flights were still available for booking.

I called Priceline and spoke with Jose **. I was told that the flights I was trying to change to were not available. I told Jose ** that I had the Priceline web site up on my computer and that it clearly showed all the flights were available as well as several alternates. He again stated that the flights were unavailable and put me on hold to check on ones that were available. Approximately ten minutes later, Jose** took me off hold, went through a long list of flights that were available, and told me that it would cost me nearly $8000 to make the changes. I told him that the flights I talked about were available and the cost was in the $840 per ticket range. He strongly suggested that I call Finnair to get the changes in the tickets made, which in his words would avoid me having to pay Priceline $30 per ticket for the changes. Jose ** gave me the ** service phone number, telling me it was Finnairs contact phone number. He stated emphatically that Finnair could make the changes and I hung up in disgust.

I called Finnair and received the same information concerning the flights from Sonia. Again, I was told that only Priceline could make the changes. As I did during our first conversation, I verified that the flights were available. The Finnair website actually had ten packages that met the flight requirements. Sonia told me to contact Priceline and that if they have a problem, they could contact Finnair customer service to get set on the right path. Sonia told me that Finnair customer service would tell Priceline that they could make the changes and it was their responsibility.

I contacted Priceline and spoke with Mary Joyce **. I was given the same runaround as I received with Jose **. Again, flights were not available and they could not see what I was looking at on the Priceline website. It should be noted, at this time, that no changes were made to the ten (10) Priceline flights on Finnair that met all the requirements throughout all of my conversations with the Priceline customer service members on September 2, 2011.

Mary Joyce ** told me that Finnair could make the changes and provided me with the phone number for the ** service. I told Mary Joyce ** that I wanted to speak with her manager and she put me on hold. When she came back on line, she went through the same runaround and suggested that I contact Finnair directly to make the changes. I was never put in contact with her manager.

I called Finnair and spoke with Sonia. She told me again that it was Priceline's responsibility to make the ticket changes and that Finnair could not because they were bought through a travel agency. Sonia told me that Finnair could make the changes if Priceline gave them permission. I also verified that all the various flight packages were still available. The flight packages I was looking at cost $826 and $850 USD. Sonia also strongly suggested that I stay on the line while Priceline calls Finnair and be included in all the conversations concerning the tickets.

I called Priceline and without preamble immediately asked to speak to the manager. While waiting for the manager to come to the phone, I was disconnected. The Priceline's credit the manager called back and left a message and phone number where I could contact him. I called Priceline back and spoke with Alberto **. Mr. Alberto ** proceeded to give me the same runaround as did by his two predecessors. Early on it became apparent that Mr. Alberto ** was looking at the same information concerning the flights I was looking at on Priceline.com and telling me that the flights were not available. He was quoting times and stopovers from the flight packages from Priceline I had up on my computer screen. It is amazingly insulting to be told about the flights I am looking at and in the same breath to be told that they do not exist. At that point, I told him I wanted him to contact Finnair with me on the line during the call and tell them they were being given permission to make the needed changes to the tickets. He told me that he was going to put me on hold for two minutes while he put through a line to Sonia at Finnair. I was on hold for ten minutes or more and when he came back on line, he gave me some static about flights and I said I wanted to talk about this with Finnair on the line as I had previously requested. Amazingly, with a click, we were immediately in a three way conversation. It would appear that Sonia had been waiting on hold should such an eventuality occur.

Our three way conversation resulted in the following: Tickets that Finnair has advertised as costing $826 to $850 were now costing $135 more per ticket. The fact that it would cost an additional $250 to make the change was irrelevant. Priceline told me that they would be waving the $30 service charge for making the change. The total cost to make the changes to both tickets would be $770. When this was all stated, then Sonia told Mr. Alberto ** that he would have to contact the Finnair business office to make the changes. This was in direct contradiction to what Sonia had previously told me. Sonia told me that she could make the changes. Mr. Alberto ** put me on hold to contact the Finnair business office. I was on hold for more than 15 minutes and when he came back on line he told me that the business office was closed for the weekend and the changes could not be made until Monday.

I have done nothing wrong. My son was told two days after I made the flight arrangements that as web administrator for a very large sports catalog/store company, he would have to be available while IT server hardware and software were installed to make their PCI compliant by October 21, 2011. I made all these requests in a very timely manner and out of respect for your organizations.

I have received the runaround and been lied to without compunction by both Priceline and Finnair. I have been given a phone number to contact Finnair that in reality put me in contact with a phone ** service. If any of those phone calls show up on my phone bill, I will be in contact with Priceline concerning reimbursement for the costs incurred. The e-mail sent to me by Priceline.com after the first phone call I made to you concerning these changes also contains the same ** service phone number as the contact point for Finnair.

I have spoken with a friend of mine who is a lawyer and she made a few suggestions. She suggested I try to iron out our differences before I retain a lawyer to represent me in any future dealing with Priceline and Finnair.

To this end I have included copies of the Priceline e-mail contact information I received after each phone conversation with the customer service. This is in regard to who I spoke with in customer service at Priceline.

Luckily, we were able to book travel through another website using WestJet for the last leg. We actually saved $80 over Priceline's failed itinerary. It could have been a lot worse if we were forced to stick to our plans and have to purchase a much more expensive airfare. Websites should not advertise prices and products they cannot deliver, especially in the travel industry where a lot more is at stake.

Priceline would not refund our money. They kept stating, "We're sorry Ma'am. It's in our policy." They were very hard to understand, spoke very little clear English, and when asked to speak to supervisors, I was told by Nick that he did have a supervisor, but the supervisor did not handle phone calls and that I should write a complaint to their address.

I also purchased the trip insurance because I wanted to be covered in case they would not able to meet our needs and was told that the insurance is only for unforeseen illness. Why would you offer insurance for only that?

This company is the biggest rip-off/scam that is out there. I will never use them again and neither will any of my family or friends. I just wanted to get our money back because we had to stay in a different hotel (not booked through Priceline, wasn't playing that game again) that would not put us in a fire hazard of a room.

Save your money. Don't use Priceline.

But this year, I've booked hotels through Priceline on three different occasions and it's clear that the big hotel chains have figured out how to defeat the Priceline model and stick it to the consumer. How? When you get to the hotel, they add additional charges by way of Parking fees or the famous "Resort Fee", so they accept your low offer, knowing they're going to get anywhere from $10 to $15 more per night out of you once you arrive. It also makes the hotels that don't charge these rip-off fees less competitive, so you're not likely to get a room from a hotel that doesn't charge additional fees.

If Priceline cared, they could fix this flaw - just add in mandatory charges when they're doing their pricing so that the bidding for rooms is fair and competitive, but they don't, so the consumer gets ripped off.

Like I said, I've used Priceline for over a decade and have been pretty happy until this year. All three "name your own price" bids this year have gone to large chains and in every case, I've either been forced to pay mandatory parking fees (when the other hotels in the area had free parking) or a mandatory Resort Fee. In every case I would have been better off booking a room directly with a similar hotel in the area. I'll never use Priceline again. I'm done with them.

They told me I was ** could not change my booking by one day. Thanks Priceline for ** up my family's vacation. With today's economy, Priceline is looking out, ** me out of 130 dollars. If I deal with the hotel itself, they would have changed the reservation with no problems instead of ** me out of 130.

When one books a flight on "name your own price," you are willing to fly with any airline that will accept your bid. It is deceiving for Priceline to say that they are giving you the lowest prices available, when other airlines such as Southwest are not included in the bidding. Thereby, the price acceptance is only done by their "partners" which are higher priced!

Everyone I spoke with at Priceline.com was very nice and as helpful as they were able, given their strict no-cancellation policy. I understand why given policies are in place; however, I don't think it is good business practice to use bait-and-switch tactics or their "diamond rating" system that lumps 4.5-star hotels with 5-star hotels, 3.5-star hotels with 4-star hotels, etc. Unfortunately, I am staying at a hotel on my vacation that is not the rating I was led to believe I was bidding on. But I will enjoy my trip regardless. As a result, I will avoid using Priceline.com when making future travel plans. Be cautious and understand that there are no exceptions where refunds or credits are given.

I checked my account a few days later to discover that Priceline was holding the money in my account for the hotel price. I contacted customer service to be told that their operating policies allowed them 7-10 business days to provide a refund. This was something I did not do on my end. This is their mistake and while they take their time to "review" my case, they have the luxury of impacting my bank account balance.

I have utilized Expedia and other sites several times and have had experienced satisfactory service and results. Calling Priceline in this area, you are transferred several times when it's regarding problems of this nature. It is terrible.

I purchased tickets, which clearly say First Class flights from New Orleans to Bali, Indonesia via LA and Taiwan. Yet when I chose seats, it would only give me economy seats. I emailed your customer service department before confirming. I received a response that said to pick a seat then call the airlines to make first class selection. I did that and Delta told me that I had not purchases first class tickets even though my paperwork said I did and your customer service agent, Angela, verified it. Delta told me I needed to call you guys and have it corrected as the ticket purchase was thru your site. I spent 56 minutes and 3 transfers on the phone with you “customer service and supervisors” and was finally told that for your mistake, the only thing they could do was cancel to cancel my tickets with a full refund. But why would I do that and take a chance on not being able to travel on my selected dates?

I have since found online that several people feel that you count on them not wanting to cancel for fear of not being able to get a flight on their travel dates. I even offered to email or fax my paperwork and email response from Priceline, to your customer service so that they could see what I was looking at. I was told, “no, you are absolutely correct, we see that it was offered as first class flight, however you were given economy.”

I choose your site because I was offered a specific fare and seating at a specific price. You sold me something different. In this country, that is called bait and switch and it is illegal. I chose to keep my reservation rather than take a chance on losing my travel dates. I am very disappointed that Priceline sunk to this level. All you had to do was to honor what you sold.

Unfortunately, as a frequent international and domestic traveler, it is my responsibility, to my friends and family who travel, to make sure that they are aware of this incident. I was even more alarmed when I began checking the Internet to find that this is not an isolated case.

What is even more important, I kept my cool, never used foul language, agreed to repeated transfers and holds, and did it all with ease and grace hoping that you all would do the right thing. You should have upgraded the seats at the cost you sold them to me. You still didn't. As a manager and business owner myself, when I or someone on my team makes an error or makes a grave customer service mistake, I want to know about it and then take proper measures to correct and thereby deflect a marketing nightmare. I am hoping that as managers, you all feel the same way. Here's your chance.

After booking the cruise, they sent me a voucher for $140 for two nights and a link to book a hotel. Priceline's fees for booking were over $60, making the vouchers worth only $80 or less. When I tried to book a hotel in Copenhagen, nothing can be had even for $100 a night. In appealing to Priceline, they informed me that Copenhagen had no hotels for voucher booking and I should try to book the hotels some other time at some other place.

Priceline's whole approach to their "free stay" is disingenuous and misleading. If they are providing $70 per night voucher for hotel stays, they should say so. Only when the tour is booked do they inform their customers or victims of what the free stay means.

What can be done to stop this sort of disingenuous and deceptive advertising by Priceline? What remedy do I have?

Blair **

I contacted Price Line about this, and their response is "tough." So, lesson learned, I should have done the footwork myself. My advice is, don't use Price Line. They don't care about their customers and won't work with you to solve problems that they create. You'll get a better deal by yourself.

Well, as luck would have it, I developed a severe sinus infection the day prior and I couldn't go. I figured it wouldn't be an issue because I had insurance anyway. I already lost the deposit on the hotel which I completely understand. After regaining my health, I contact Priceline, who was completely unhelpful and referred me to their vendor Berkeley who informed me that since I didn't go to the doctor they would not offer any type of claim. I explained that I get sinus infections regularly and take Augmentin for the issue and had some on hand. She then told me she couldn't help me. I can't imagine using Priceline ever again. Prior to this I had booked a trip to Kansas City with Priceline and stayed at the Crowne Plaza Hotel in downtown Kansas City. They had no parking, had me park in the loading zone versus the garage and I had to move rooms because the first room had roaches which the hotel referred as "water bugs." Priceline is just not worth the trouble, it has become a horrible service. In all honesty I have booked dozens of trips through them and I have had excellent service but after my last two experiences, I'm done.

The night before the trip, I logged onto my account with priceline.com to print my tickets and check my itinerary. When I checked under the my trips tab, my flight was the only one listed and I clicked on the link thinking it would direct me to another link to print out my tickets but instead, every single time and still this day if I click on that link it shows. "I’m sorry your flight was unable to be booked. Airline availability and pricing change all the time."

So at this point it was late at night and I knew it would be too late to contact them at their offices. I woke up the next morning only to find out that my flight really was confirmed and everything was okay despite what my account was saying at priceline.com. The airline said they could not do anything since I purchased the tickets through priceline.com and must contact them for a flight change or refund.

After trying to explain my story for the third time to someone (because every single time I kept getting hung up on), I asked to speak to a supervisor which they then directed me to their customer relations department. Apparently, this is the highest level you can speak to somebody. So I spoke to them and they told me the ticket I purchased could neither be refunded nor changed. I understand these terms were in the agreement in which I signed, but if I as a customer am logging into my account and I see the only flight listed there and it says my flight could not be booked, what else as a consumer am I supposed to think? I mean I did buy my tickets through them.

So after countless arguments and trying to speak to somebody, there still was no resolution and priceline.com basically ate $200 worth of cash that I saved up. They said there was no exception or override to help me even if they wanted to. This doesn't make any sense to me how a company that has advertisements everywhere and offers the best deals supposedly cant refund my money or be willing to change my flight due to something they screwed up on.

One of the worst customer services I’ve ever had to deal with, period. I suggest everyone be careful when buying tickets through priceline.com and double check everything they do or they will take your cash easily.

Oh and priceline.com is starting to seem more like a scam to me because they do not have a corporate or headquarters number. Their corporate number is their customer service number. How ridiculous is that? So the customer relations department in whom i was speaking to (which is supposedly the highest level you can speak to someone) is probably just another associate sitting at the desk. Great job priceline.com.

This is reported by many others through TripAdvisor.com. I did not stay in the hotel; instead I informed Priceline.com and asked for a full refund for the reservation because Priceline.com did not furnish me with a quality hotel as promised.

The Indian Wells Resort Hotel is not what the 3-star rating represents. The hotel is dirty – it has an unclean smell and this, most certainly, was not a "deal". I've stayed at this hotel before and witness this for myself once before. I found out, as well, that many other customers agree with my experience and they have stated the same complaint through TripAdvisor.com.

I tried explaining my concern to Rosie, Agent number: **, and her response was that Orbitz and some other online hotel "store" says that the Indian Wells Resort Hotel rates as a 3-star hotel. Priceline.com's hotline team must go on site to the hotel themselves and they will find that this hotel is, in fact, not up to the standards of a 3-star hotel due to its poor condition.

There's certainly a reason why the rates are only $59/night for a "resort". It's clearly not a "resort" in the typical sense. Rosie, Agent number: **, believed that my complaint was only about the $20 resort fee charged above the price "deal" from Priceline.com. While that does add a sting to the issue, my greatest concern is the poor condition of the hotel.

I am still waiting after nearly a full week for a full refund to my credit card and for Priceline to ease the emotional distress caused, due to the time I have had to spend with Priceline.com to get this matter satisfactorily resolved.

Upon arriving at the hotel, I found out that it was in the middle of nowhere, run down, dirty and had no places to eat within 10 miles. I told the woman at the desk that I was dissatisfied. She told me that I could cancel the second night, but would be charged for the first.

As not to waste money, I stayed there the first night. The next morning, I spoke with the manager regarding my refund. He told me that he would be glad to issue a refund if I had booked directly with them. Since I booked through Priceline, I needed to speak to them.

So, I called Priceline. They told me it would be up to two business days. So I booked a different hotel for the second night. The next day, I received an email from Priceline informing me that they spoke with Abrahim (gen mgr) at the hotel, who refused to refund my money, and so they were unable to as well.

So I'm out $75 because no one is accountable? Travel websites are nothing but a scam to consumers.

Budget was not at the location I was dropped off at. It was a mile away. It was 110 degrees outside and I had 8 pieces of luggage and 2 children, one with severe asthma. We had to walk to the new location! I completed the reservation with the new company. When I returned home, I called priceline to complain and get some resolution. I was told priceline never canceled the reservation but they would look into it and offered me $5 off a new rental car in the next 3 months.

Well not true at all, when I called the hotel I was told that I was only entitled to a room with one bed and there was no alternative. They told me to address the issue with PriceLine. Even though I knew there was not much hope I tried none-the-less. After wasting much more time trying to get to a person, I was told that there were no refunds and no cancellations. I now have two nights of expensive hotel room in New York that I cannot use. Priceline practices are deceptive and fraudulent. What I experienced is a traditional bait and switch strategy. This is not okay and PriceLine needs to be stopped. I recommend that others avoid PriceLine in the future.

They did not keep their seat availability up to date, nor did they inform me that they booked him away from us. When I called I just got an “Oh, well” and nothing to try to fix it or make it right. They actually told me, after I informed them I had already spoke with the airline and knew there were no seats close to us now, to go on their seat selection and pick a seat again! They have absolutely the worst customer service. I will never use them again.

Priceline is fraudulent and misrepresents the hotels. I will never use Priceline again. Also when calling customer service, both employees I spoke with had heavy Middle Eastern accents and it is very difficult to resolve anything when you cannot understand them. Not sure when the US started outsourcing their call centers with the unemployment so high. It’s sad.

I am unable to stay in the hotel because I have my dog with me on a very long trip. I asked repeatedly for a supervisor but was told that there is no other level of personnel at the call center. The operator joked that she would stay on the phone with me all day but that there was nothing further she would do.

I took a trip to Ireland and received multiple quotes from various car companies for our car rental. Hertz and Priceline were the cheapest. Hertz came in at 554.78 EUR, and Priceline came in at 328.54 EUR. Both prices included the insurance. I initially booked with Hertz, but then cancelled that reservation to go with Priceline because it was significantly cheaper than Hertz. I booked the car and took care to ensure that I selected the insurance. I received a confirmation of my reservation and printed it. I, at no time did ever receive anything stating that the insurance wasn't included, or that it didn't go through with my booking.

I showed up in Ireland, expecting to get our car for 328.54 EUR. Europcar told us that the Priceline reservation did not include insurance; furthermore, the price that Priceline quoted us was not the same as the car rental. Car rental ended up costing 439.81 EUR and then additional 390.00 EUR for the insurance, with taxes came to 859.81 EUR.

I emailed Priceline from Ireland--no response. I called Priceline when we got home; was told that they'd have someone call me back, never heard back. Called again; was treated rudely, and was completely dismissed. I asked to speak with a supervisor. That supervisor also treated me rudely, and refused to help me. When I asked again to speak with another supervisor, I was told no. I was told to write a letter to the Sr. Vice President of Customer Relations at the Priceline Headquarters. When I asked for the names of the agents I'd spoken with previously so that I could account for them in my letter, I was told I could not have them.

Priceline's quoted price was a lie. Priceline did not notify me that the insurance was not included. They are unwilling to refund the difference. They are unwilling to help rectify the situation in any manner. They are rude and dishonest. I have been a loyal Priceline customer for years, but after this experience, I will never use this company again.

(3) Ho'olei At Grand Wailea $1495 per night.

I thought my chance to get Grand Wailea was high if I submitted the bid higher than $249. The initial bid $250 was accepted without any counteroffer. It was unbelievable that Priceline gave me a resort, Wailea Beach Marriott, with retail price at $249. As a result, I am loosing money to bid a resort. I paid more than retail price. I had no choice to get what resort I wanted. If I purchase at retail price, I definitely have choice to choose which resort I want. I called Priceline several times but they refused to cancel the bid. They could only able to refund $1 per night back to me but they refused to refund the tax and fees for $1 x 6 nights. In fact, I paid the tax and fees for the amount of $250 x 6 nights.

Priceline is a public company with huge revenues. My $1,750 means nothing to them but it means a lot of things to me. I was raised up in a poor family. I ate the first lobster when I was 25 years old. I have to work every day to save money for my trip. This is my first time at Maui. I promised my 8-year-old daughter that mommy will take her to a big resort with several pools and slides. She was very happy at the beginning but now, my dream cannot come true. She asked me why I did not purchase Grand Wailea. If I had money, I would book Grand Wailea. Since I have little money, I wish to use little money to bid my hope.

I tried to talk to Priceline to make the change later when I discovered the mistake, but they were utterly unapproachable and unresponsive. They also intentionally made me wait on the line, and made me believe that they are actually trying to help. They set themselves in a large web of conditions and fine prints, so that a lot of people get trapped and pay high for what they don't want. I lost over $870. Even when I asked them for help to find a similar booking, they requested an additional $1800, which was way above what I paid for using a last minute booking directly for airline and hotel, a total of $1350. I am very unhappy with their service and in the way they treat customers. This is a low petty crime that gets away, as individuals can't afford to sue them, and the regulators fail to protect the consumers. Thank you.

Priceline customer service is deplorable. What a waste of time and money. I purchased at FULL PRICE airline tickets for my 10th year anniversary. I chose the full price format because I wanted to be sure of the selected seats and flight times. The booking process lets you choose the seats for the outgoing flight, then gives you the impression that you are selecting seats together for the return flight. My confirmation page said that I would be booked on the seat next to my husband's. I only booked with them instead of thru the airline because I wanted to book a car at the same time. When I got my confirmation email, it stated that there was no car available after all and that my husband and I are seated three rows apart!!!

I would not have clicked confirm "signing the contract" had it stated the truth. So, the contract was a lie. I didn't agree to the package they really sold me. I contacted "customer service" three months in advance to have the error fixed. Their so called "customer service" is run by a bunch of foreigners who barely speak English and are beyond rude!! They refused to acknowledge any of this. Even though several flights were available, they refused to help. I have copies of the original "contract" that I clicked to purchase. They refused to transfer me to a supervisor, saying they don't have one. Their only response was, "We will mail you a copy of our contract policies." My response was, "I can mail them a copy of the original contract that I clicked to purchase." Their response was just silence. William Shatner should be ashamed of himself for representing this fraudulent company!!!

I asked when they need to speak to a manager do they write and wait for a reply and this "person" had the nerve to say yes. Ok, so I call back because surely there has to be someone who works for this company that has a grain of salt worth of sense right? Yeah, my mistake. The next person tells me the same crap and other than apologizing, says there is nothing they can do. I explain that I am a single mom of 3 I don't have the additional money and that if I wanted to stay somewhere that would have cost me $90+ a night I could have booked regularly and got somewhere with free WIFI and parking and no resort fee. I asked were they basically saying that even though they have my $186 already that because they booked a resort instead of a hotel when I clearly chose a hotel as my option I gave up my money to them and they make a straight profit because the hotel is not going to let me in without paying this addtional $90+ for my stay?

The rep. says yes, sorry! Are you for real? I call the executive branch and get a guy (Steve) on the phone who sas there is nothing they can do and that because even though the hotel states they are a resort, boasting of resort amenities, etc.. that Priceline does not code them as a resort. So I tell him ok so you are basically telling me that even though this facility tells you this is what they are, you do not list them as such so that you can mislead your customers and book them at places like this even though it is not what they asked for. Then you tell them sorry, we can't do anything about it, so what if that means you can't go on your trip because you don't have the extra money. What a joke! I have used Priceline before and have not had this problem at all. If I wanted to stay at a resort, I chose that as an option in my bid or search. I should not be expected to pay for resort fees and certainly did not expect to be booked at a resort when I choose a 3.5 star hotel.

Even if the amenities matched the hotel rating, a resort is not a star rated facility and therefore should never have been included in my bidding options or accepted as my bid winner unless I was notified after the bid was accepted that this was the only accepting facility and additional fees would incurr and given the option to proceed with the reservation. Priceline is a RIP OFF! They mislead their consumers, admit that they put resorts in as hotels knowing there is a difference that will cost the consumer after the fact and get away with it.

To add insult to injury, the hotel charged an additional $30.00 for "resort fees" that were nonrefundable. When I got the hotel reservation from Priceline, I immediately called them and asked what was going on. I spoke with Chris, who told me that I had selected an area that I had not selected. I asked him why he was accusing me of lying and all he would do is repeat that there is nothing they can do after the reservation is made. He said that he had "no idea" why the resort was charging extra money despite the fact that every person they sent there had reported a complaint about it. The bottom line is they refused any help, took my money, and basically told me that they didn't care if my daughter slept on the floor. Buyers, beware!

I had already started booking hotels in Spain and lost 4 hours repeatedly on the phone with Priceline as they gave me tickets, cancelled them, reinstated them, and cancelled them again. They need to book my tickets for the price I paid. I said I didn't care what airline they used.

The lady could not understand English and could only say, "I'm sorry sir, I'm sorry sir," so she passed me along to another outstanding representative that stated they are highly trained to not make mistakes. However, I called corporate and they informed me that they had made a mistake and now I have been dealing with this issue for almost 2 hours.

I would say the experience was unpleasant at best but I will not continue to do business with Priceline.com again due to their lack of customer service and the fact that they are using Asian companies to service us when we can not even understand what they are saying. It is extremely difficult to conduct business with a language barrier. I recommend that no one uses this company. The end result was a long process that did not need to be that long if we had American customer service agents who could understand what you are saying and respond in the proper way. Until they use American employees I will not support this business.

So I assumed (although cleverly it doesn't say confirmed on the message sent instead) that the transaction went through. No. Instead, I rechecked the status to find out the prices changed and so were the flight availabilities, not the icing on the cake. So I opted for another flight again at 4pm for $305, engaging myself in entering all this information once again I submit and only to find another error message stating that unfortunately they've changed the price once again. So I got out of your website, checked into Orbitz.com and what do I find? The same flight for the same price ($305) that was initially chosen and I submitted with no problems. I'm not going to ask why. Because I'm beyond that right now. I work late so to come home and the only opportunity I have to book this flight and they change it on me not once but twice? Thank you for previous great service but no thanks!

Subsequently, I will have to find other hotel accommodations but I will still be charged approximately $90 per night for the hotel I cannot use.

Every time I was told to rebid for my price, it was not accepted. Apparently, one was accepted and my card was charged. I have searched my emails and have yet to find any confirmation email. I had no idea that I was charged until my credit card bill arrived. I called Priceline and was told that there's no refund, as I had agreed to the charge when I inquired. I told the girl that I had no intention of booking and I was just inquiring into pricing. Again, too bad, I was stuck with the best deal. The rental at this point is still a month away and I don't want it. I told them that I made a mistake and I was willing to pay a fee to cancel the rental but I was told that no and I am still responsible for the charge.

I called the 800 number for two days. First day, call is outsourced to Philippines; second day, call outsourced to Mexico. I was unable to speak to anyone who can authorize or correct their mistake. I will tell everyone I know and even those I don't, never use Priceline.com.

We were shocked to see that what we got was the resort with a price of $114 on the website. We didn't understand how can it be that they are promising up to 60% discount in "name your own price" and that I am paying $140 for a resort that costs $114. We called them and said it's a deceit since you are not supposed to get a hotel that has the lower price than your offer. But they just don't care and after speaking with a representative and customer relations, nothing was done. They kept saying that you can't cancel a deal that was done in "name your own price". None of the representative understood our complaint and that it's not reasonable that you get hotel which is cheaper than your offer.

They cheat us and now we are paying $530 after tax and commissions (such a theft) for hotel which is worth much less than the price we are paying. The second thing is that they have the rule that if you find a cheaper deal, they will refund you. We learned that you have only one opportunity to get a refund if you find a cheaper deal. When we said that on their website the hotel costs $114, she said they will check our eligibility for refund, but then we said you can find it even cheaper in other websites and were told, "Sorry, there is only one chance to get refund and you used yours". We said that we told them about the $114 as a reference to the price we paid and not as the lowest price, but kept hearing "you have only one chance for getting refund". They are liars and cheats!

I would like to emphasize that before making this deal, I called Priceline helpline and asked if I am using "name your own price" and when giving an amount which is higher than amounts that several hotel offer, does it mean that I will get only the one that the price is above my offer. The representative told us that he can't answer the question and that we'll read the rules in the website. We did read the rules and there was nothing specific about our question beside the fact that they are saying you can get up to 60% discount in "name your own price". The reasonable sense is that you are not supposed to get hotel which is cheaper than your offer.

We would have never tried this system if we new this is the case. They are not clear about how the system works and they are cheating people. Thank you for helping us.

I called one airline and they told me that they have notes in their system and there shouldn't be a problem. I called the other airline and was informed that the ticket didn't belong to them and they couldn't touch it or make any changes. I was told that either Priceline or the other airline that owned the ticket had to correct it and then update it in order for it to reflect on their system. So I called Priceline to correct the spelling and get them to re-issue the tickets. Priceline told me that they could not. I called the airline where the tickets belonged to and they told me that they would update it in their system with the correct spelling. Needless to say, Priceline will take your money all day long but when the problem comes, you can forget about them helping you. To this day May 12, 2011, I am still trying to get it corrected.

They made it extremely difficult to actually get a live person on the line. And when I finally did get one, it was someone across the globe and was totally unhelpful. They wouldn't deviate from their script that the reservation was non-cancellable or changeable. I was misled and deceived by the substandard quality of the hotel. Do not make a reservation for a random hotel on Priceline. Prepare to be taken advantage of!

The Priceline website asks you to contact them first, then file a claim. So, after searching and calling the numbers listed, I have been unable to speak with a live customer service representative. I did request for a claim form from the Travel Insurance, and followed it up with a call. Imagine my surprise when I found out that the only way I could get a refund using the insurance was, if I had a medical issue, and that had to be verified by a doctor's note.

I have been unable to verify this, because I have not been able to find the document that explains the policy, and I have not been able to talk with anyone other than the insurance representative. My mistake was in reading "because plans change", and jumping to the conclusion that it meant something it did not. I am frustrated with the lack of help or information available, once Priceline gets your money. I have lost $216.12.

The big problem, however, was the fact that I had two other charges on a credit card listed on my profile that I never used. I had a total of 4 charges on two separate credit cards! I never authorized the use of this credit card and when I called to let them know this, they tried to explain that they were authorizations and will fall off. I explained that the point was that they charged "authorized" this card without my consent and I wanted to cancel my reservations because it was suspicious. The gentleman was a little rude but offered to cancel one of my two reservations. Eventually, I was transferred to someone whom told me the same thing. I asked why they can cancel one but not the other and she just kept telling me it was because I signed a contract and she could send it to me. I know I signed a contract but they charged a card, twice, without my consent! Pauline would still only cancel one reservation and gave me corporate's address.

I've done business with Priceline for years and this is how they treat me after they did something that is virtually illegal. I will never do business with them again.

The area should be titled to include Lititz -Lancaster West/ Lititz. Thus, alerting consumers to the fact that if they choose this area, they could result with a hotel in Lititz. Especially, since Lititz does not appear on the grid Map list when Lancaster is selected. If it did appear then I would have known not to bid on a 2.5 star hotel if I did not want to be in Litiz. This is not rocket science to figure out. I am aware that Priceline has the right to add hotels at any time, but they should be held accountable to clearly describe the areas that consumers are bidding on. But, Priceline resorts to these deceptive misleading practices all the time and then, of course, boasts no refunds and no cancellations! They have a BBB A+ rating and that is hard to believe considering all the complaints that have been reported. The internet is full of complaints. Some of course are due to consumer mistakes, but the majority are the results of deception and just their unwillingness to provide good customer service. The BBB needs to re-examine this A+ rating.

I would completely understand the terms of agreement if I had elected to making the changes but not when the circumstances were out of my control. They would do nothing to accommodate me whatsoever.

Essentially my experience with Priceline has been one that I will never allow myself to get into again. I still question if it is legal for Priceline not to refund the fees and taxes I paid for a car I would never pick up. I did speak with the car rental agency who informed me that they would only get paid by Priceline if I picked up the car. The old saying "buyer beware" completely applies to Priceline in every sense of the word.

I then called Westin Hotel once again and asked if they had a reservation under my name for Feb. 19 and 20. Westin Hotel did not have a reservation for that date either. So I called Priceline and spoke to a supervisor about the situation. The only answer I got was, "sorry ma'am, we offer no refunds and no exchanges". So now I have been charged $149.00 for a reservation that was never made! Somehow, the date was changed and there was no reservation at the hotel on either date. This seems completely unfair and I would like to fight to have my money back. Originally, I told Priceline I wasn't looking for a refund, I just wanted a different weekend as an exchange. This was my husband's birthday gift. Priceline refused everything! I am so disappointed and feel that Priceline takes full advantage of people and their money --and gets away with it. Things happen, mistakes happen. But these mistakes were created by the company, not the consumer, yet the consumer pays the price? I now want my money back and I hope you can help, please!

Who does business like this? Crooks! Who does business like this Priceline, you're nothing but a den of deceptive thieves stealing folks hard earn money!

Sure enough, on Monday morning, the charge was on the original card for the bogus Priceline reservation. I contacted Priceline, and they said to call the hotel. I called the hotel, and they said to call Priceline. I called Priceline back and finally got them to say that they would send a credit 5 to 7 days from now. It didn't take that long to charge it, so they get use of that money for a week or more.

Also, the desk clerk at the Marriott, who was very nice and helpful, said that they seem to have a lot of those fictitious reservations from Priceline, especially on the weekends. It makes me wonder how many times a week they do this and use people's money. How often do people not think to check behind them and go a month until their statements come out before doing anything about it, if ever? These are very lucrative mistakes. I definitely will not use Priceline again.

First off, representatives must be put on the floor the first day on the job and told "wing it" because there is zero consistency from one agent to the next. Also, the limited training they do receive must be simply, "Make the customer's lives ****. Do not care about their needs. Never actually assist, always come up with a new problem, fee or changed policy instead." True story, I've talked to 17 representatives (6 managers) in 2.5 days and they are still giving me grief. (I'm not asking for anything I didn't purchase, not even a courtesy for all their wrongdoings and for wasting my time. )

I bought insurance and had to cancel my flight because my immediate family member died just before my scheduled departure. At the time, they said I'd have credits for future use. Upon rebooking, it seems that my credits were closed by Priceline on accident and no one's been willing to reinstate it. Even though I'm in no way at fault, they've been 100% uncooperative in fixing their mistake. They will lie to you, tell you wrong information without reviewing your record, act incompetent, put you on hold endlessly, hang up on you, transfer you to the wrong department or to an extension that rings forever, make you wait on "partner airline approval" for days and never keep said promises documented in "the notes." At this point, I almost believe "the notes" are just running checklists of all the different problems that they can create for you. "I see here in the last call, Oliver hit her with this excuse. Check! Upon transfer, Maria uncovered this new issue. Check! " One representative, Norman, actually yelled at me.

In 30 years, I have never written a complaint on a company. This is my first and it's fueled by sheer outrage that I was treated so poorly. Please take my advice and never do dealings with Priceline. No matter how hard you try, they will never make it right. I wanted to believe they had to. After all, they were the faulty party, fixing things would be the right thing to do but unlike other companies, that's not the standard with these folks. It really is sad that a company like this is still in business. Save yourself, spread the word and maybe one day they'll get what's coming to them. If you have any questions, I can be contacted at **.

After much to-and-fro with the Customer Service specialists, I got nowhere. They insisted I had made the February 17 reservation 11 hours after the May 17 reservation! I must have been sleepwalking or forgotten that my daughter's graduation was in May. In any case, there was no refund, no apology, and no Customer Service specialist supervisor.

I initially sent them an email stating that I specifically put in a 3 star hotel because the 3 that I was looking at were in an area that I would like to stay in. They however upgraded me to a 3.5 star hotel but it pushed me to an area that I didn't want to stay in. I informed them that I wanted to cancel my reservation immediately. A customer service specialist, Brijesh ** sent a reply and explained that the upgrading to a higher star level was "part of their service which was supposed to be a benefit at no additional cost for the customer". They apologized for the sentiments I felt with receiving a higher star level, however informed me that the "name your own price" reservations are restricted, non-refundable, non-changeable and non-transferable. Furthermore, their travel partner accepted the request on the condition that the reservation would not be cancelled and that condition was stated throughout the request process, and the reason customers are able to purchase reservations at their own price.

I sent in a reply email: Thank you for responding so quickly, but please let me point out a couple of things. The room that you gave me "such a great deal" normally goes for $80 so why the heck would I bid $79?? And you are saying that you are saving me 40% off their normal rate - not true!! You are saving me one dollar on the room. The hotel will not be out of anything if you cancel my reservation! But if it's about the 1 dollar then sure I'll pay that fee. You have upgraded me to a place that I don't want to stay in and you saved me a dollar, but with that savings comes a non-cancellation policy. Don't you think if I wanted to stay there I would've paid the dollar and would have been able to cancel the room at any time? I use your service a lot as I work in the entertainment industry in the production side. I make travel arrangements all the time and it would be a shame if I could no longer say good things about Priceline when people ask me about your services. I'm hoping you can rectify this situation. Like I said I use Priceline a lot and every other time the services have been wonderful. It's frustrating that you have not taken a good look at this particular situation.

Aimee ********

I ended up paying $36 a day. If I would have used my travel club discount through RCI, I would've gotten a better deal. They should not mislead people. They should be clear.

I called Priceline and spoke to Leanna (**). She said that she needed to confirm with the hotel that is was overbooked. When she called, the hotel would not answer because they were too overwhelmed. She told me that she would fax over the reservation and they would honor it. I explained to her that after being in the lobby for so long, and after the hotel manager said that he could not provide rooms that he didn't have, the fax was not going to help me. She then told me to hand my cell phone over to the manager so she could straighten this out. I explained again that I was not the only one who was experiencing this nightmare and there was a line to hand our phones to the manager, who kept repeating that he had no rooms to the people that were able to get their phones to his ear.

Leanna then said that she would book me a room somewhere else. I told her that she would not have any luck--which she didn't. She then told me that all she could do was refund my money. I explained to her that it was not going to get me a room nor would that get me back to the airport. She said, "I am sorry." So, I had to walk five miles back to the airport and sleep on a very cold floor.

When I got home, I called the customer service and got my refund after being on hold for some time. I was told by Brenda (**) that they would do nothing else because Leanna was told by Best Western that they would honor the fax. I explained to Brenda that she was lying because I recorded the conversation between Leanna and Best Western's national office, explaining to me that they could not reach anybody at the Pentagon Best Western. A number of witnesses would attest to the faxes not providing rooms. I was really upset that she would make that up--I was also recording my conversation with her.

What a joke, a measly $10 and a convenient problem when trying to book. The $10 was obviously a bait and switch and was never going to apply to any hotel booking.

The hotel was severely run down and it must be a very old photo that they have used on Priceline. It was $10.00 cheaper than Priceline advertised it for and they are not honoring their guarantee.

I then booked the room with them. When I arrived, I checked one more time, and they still had not received anything from Priceline. I paid for my stay when I left, and assumed everything was okay. When I got my credit card bill, I found that I am being billed for two nights stay by Priceline. I called the motel and they said I would have to call Priceline. Well, lots of luck on that. They have no customer service that I can find. My emails have been unanswered. What is a person to do? I know I will never use Priceline again, and would suggest everyone to give a second thought to the service. If and when something goes wrong, you will be left hanging!

I do mind them calling something 'downtown' and it is a nearby golf resort not downtown. They claim (and correctly) that it is within shaded area on the map. But if you trust Priceline (and I did), why would you not believe that if they say that it is downtown - it is downtown.

In the corner stood, what I assumed to be a lot attendant, who was shaking his head. I was told that a credit check was needed, and they could do it when, the computers came back up. It was midnight and I'm sure they wanted to go home. I expressed my concern with providing my identity, especially when a reservation had been made, and credit card information provided thru Priceline.

I called a cab, location was a old car lot, many miles from the airport, and went to several other rental companies, but no rental cars were available as this was Thanksgiving Holiday. This transaction was cancelled. 2 days later Priceline.com charges my card for $ 66.00. I have spent many hours to no avail, talking to priceline.com personnel. I have not received any Service, Product or Goodwill from Priceline.com, yet am charged $66.00. I have contacted the Rental Company who states that the charge is Priceline.com not theirs. Where is my money? Help!

On only a couple of occasions have flight hours have been miserable, but that's out of probably at least a dozen trips over the some years. There's nothing "small print" about the non-refundable, non-changeable aspects of priceline purchases when you elect to use the bid method. You have the opportunity to buy trip interruption insurance on every single trip (at least as far as air tickets, not sure about other) and if the fare is more than $300, I'll generally do so just in case.

On one Priceline trip back home to NC for Christmas in '98, I didn't have the insurance. I don't think trip interruption insurance was even available via Priceline then, but my seriously ill father died during that trip. While they required a slightly-depressing-under-the-circumstances amount of documentation, once conveniently presented by fax, they allowed me to alter my return schedule at no extra charge.

If people took time to read the information that is plainly there before using the bid process there'd be next to none of the complaints listed on this site. One caveat about the star rating for lodging: This is not the Michelin Guide. Some inns don't live up to their star rating. Check the hotel site, other sites / reviews before bidding.

Beware the 1 star motels. They may just be small and lack amenities, but sometimes they're on the rundown side as well (not always but sometimes). Know the Priceline discount is off the standard price, not necessarily off the hotel's cheapest available rate available from the manager on duty. That said, Priceline has saved me a lot at numerous lodgings throughout the years. Lastly, read: "savings up to 60%" or whatever, means up to, which can be zero but Priceline has done well for me. Don't discount the service based on complaints of people who don't/can't/won't read and who want something for nothing.

She then said they would credit my account 1/2 of the total, $144.94 down to $72.47. I said I wanted it to zero. I said go ahead, I was going to turn it over to the State Attorney General, had to leave on my trip. When I got back, I called about the lousy service I got, they said they couldn't do anything about it, but if I would have made a new request, they would have lowered it down to $25.

How was I supposed to know this?! She said they sent an email explaining. I left for my trip shortly being on the phone with them, and didn't get the email until I got back. Beware of Priceline. Make sure you numbers are right, because somehow they do change.

She told me that the hotel was within the shaded area. When I asked her to explain to me where the hotel was in the shaded area because on the Mapquest map the hotel was clearly outside of the area, she referenced a location I was unable to locate. Then she informed me that it was their policy and she could not spend more than 3 minutes talking to me and she had other customers on the line.

I asked to speak to her supervisor and she stated she was not able to provide that information but that she would give me the mailing address if I would like to write a letter. This was truly the worst customer service I have ever experienced in my life and I will never utilize Priceline again. Beware and do not use Priceline. Find a person/company that actually wants your business and knows how to treat customers!

Priceline.com popped up with Orbit, Expedia and a few others. I have never used Priceline but have the Orbit and Expedia. I did not understand the website too well but followed all the prompts including inputting my credit card # and information. Within less than a minute, it did not work and I had to start all over. I was given a hotel before I could make changes and correct the amount of rooms or the # of stars for status.

Seconds later, I have three rooms booked and at a hotel I would not have wanted I wanted hotel with restaurants, etc. due to my condition and another travel. I immediately called Priceline.com to inform them of this mistake and to let them know I never pushed confirm. I told them it was very difficult. Within minutes of a technical error or consumer confusion, I was told they would not refund a dime and that all is final. I have the right by law to accept or not and they will not allow an error to be corrected. I was willing to walk through the process with someone to still book through them but again I was told sorry.

These are hard times and my family has been through so much lately with my health and other issues. Now I am $400 short during Christmas and they have ruined a very special weekend for my entire family. Please help!

Again, very misleading. Customer Service was no help and in fact extremely rude. Which was no surprise to me after reading the response of the Priceline employee post on here calling people **? I've used Priceline many times in the past. Never had any "reading" issues, or any issues at all with them. It's not like we weren't going to still get a car from them, just not at an additional $25 per day. In this day in age, every penny counts for consumers. They obviously don't rely on, or value, existing customers. They just lost one. And you can bet any amount of money that I will make sure friends and family don't use them either. Networking goes a long way. Good ridden Priceline.

At this stage, I don't even have a flight ticket nor knowing whether my boss will approve my absence for four days. What's worse? I won't have enough money to pay next month's rent and they still want me to make another expense for a plane ticket? It's my first time using the bid function on the site and yes, I'm also one of the idiots (quoted from the Priceline customer service rep. in the thread). I would say almost 99% trustable online sites would confirm the purchase before processing the charge. I was just using the bidding to compare prices and would like to discuss it with my friend later.

Their system has flaw also. I selected for a 5 star hotel and the hotel they reserved for me is only a 3 star, in which Priceline has relationship with. I called Priceline four times and spoke with the supervisors and they only agreed to refund partial of charge. I also called my bank and told them the situation. They felt sorry for me and will need to go through further investigation. These all happen within 12 hours, yet, I am not even sure if I can get the partial refund back. Seems like Priceline has record of not refunding and playing dumb.

I do admit my mistake of trusting Priceline and not reading all the legal statement they have on the website. However, how many of us really do read those legal statement before making purchases? We trust them and that's how they rip off from us? There are more than 1500 complaints on BBB, still rated as a A+? With such a bad customer service? It's a shame that a big company like this would be so sneaky with their service! They were recently selected this year as the No. 1 on the Bloomberg Business Week 50! You guys can find articles online on how Priceline maintain to make money when the country is having economy crisis. After reading all the stories and experience on this great site, it's obvious why.

When we changed the dates, I thought that PL would allow them to change the reservation since this "act of God" storm has caused us to postpone the camp. They called PL customer service and they said their policy does not allow them to do anything. Basically, sorry, we keep your money and you get nothing. I then called the Priceline customer service and after navigating through their phone system and being disconnected two times, spoke with a rep. That rep made some calls (or so she said) and then told me that there was nothing that could be done.

I then emailed the executive CS team with the situation and they called me back today and said that they can't do anything. I believe what they meant to say is they won't do anything. They will refund or change a reservation if an airplane has a problem and you can't get there, with proof (not always an act of God but I guess something good for those in this situation) but not if there is rain. Yes, they can get there in the rain but they will have no reason to make the trip that weekend. I just feel as if this is such an unfair situation for these people. It is not my money but I would like to do all I can to help them.

When we entered the hotel, there was loud Rap music being played in the lobby. No elevator. In the room, there were window, AC units with plastic around them. There was a large gap between the plastic and the bottom of the window allowing me to stick my arm outside. There were holes in the towels, the room was very dirty and we experienced bites on our bodies. There was mold on the shower curtain.We were afraid to put our feet on the floor. I complained to the hotel management that I was completely dissatisfied and I also complained directly to Priceline and I have not had any success in a resolution. I don't understand why Priceline would represent the services of this hotel.

I paid $312.30 for one night in this hotel and feel completely ripped off. Priceline has offered me a $10.00 off voucher further purchases. I can not believe they would represent this hotel or have such a place in their inventory.

I made the reservation online, and I unknowingly booked a room in a different location of Atlanta I realized. This mistake was discovered within an hour and I immediately phoned Priceline customer support. They refused to help. Instead they read me a policy statement to the effect of "you should have known this was non-refundable. " I could understand if this had been 24 hours later, but I did not realize what took place until I received an email from Priceline with the Hotel address. I felt mislead and under appreciated as a customer.

I would definitely recommend using one of many, many other travel sites out there, since Priceline.com is so unconcerned with providing good customer service these days. Shame on Priceline for attempting to spoil someone's Christmas!

It was so bad that I called my husband back home to call the corporate at Days Inn. Of course, the answer was they would give us a case number and get back in 4 to 5 days. If we did not hear, which we did not, we are to call back. I have gotten in touch with Priceline and have been offered $10 credit and told that the front desk claims no complaints. I do have pictures and have spent the week getting in touch with Mr. **** office which owns the properties in Key West. I am extremely upset with Priceline because they took my money and sent me to a place that no consumer should have to spend the night, let alone 3 nights. Please let everyone know the dangers of using Priceline. Thank you for your time to listen.

I called Priceline the next day and they told me that they couldn't do anything about it since they couldn't find that price on the hotel's website. The hotel had apparently sold out a couple of the nights so it showed up as unavailable. I checked a few nights later, and their regular rate still showed up as that same lower price. I accepted this and continued on my trip. When I got to the hotel, the entire lobby was under major construction. They only had certain rooms available and the place was a disaster area.

My bank informed me that they do not take 5-10 business days to put the money into my account; they process it immediately and they had received no money from Priceline.

I immediately called Priceline and after approximately an hour on the phone, I was informed that they would escalate the process and would call me back on Monday, November 8th.

I received a call yesterday, Monday, November 8th, and was informed that my refund had been processed. Today, I checked my bank account and the money was still not there. I called my bank and again was informed that they had received no refund. I again called Priceline and was told both that the refund had been processed, and that they were waiting to hear back from accounting why the refund hadn't been processed and it would be 3-5 business days. I said that what they are telling me doesn't make any sense, and she kept repeating it. They don't seem to have anyone in customer service who can help me and they have lied several times about my refund.

I obviously had to pay for my accommodations for the two weeks and assumed that I would have the refund long ago. I am not financially prepared to be missing $650 for this long of a period and this situation has made my trip a nightmare and caused me much financial grief.

But what could go wrong, right? When the screened flashed and my hotel was chosen, I first noticed it was at the very south end of the area I wanted, but most importantly the hotel did not accept pets! I called them immediately and was given the same answer as everyone else. Nothing could be done. I spoke with the customer executive offices and they said the same thing. So now, I am stuck with two rooms in a hotel that does not accept my pet and is in a very questionable area. And they have my $356! I am so furious, I have sent emails to all my friends and relative and posted this on my Facebook! They are just what I said there, little corporate piggies! I am out $356 and I cannot stay at the hotel.

I'm out $138.00. That's a lot of money on a teacher's salary. I can't even sell this room, or give this room to anybody because the "holder" must present a valid photo ID. Priceline is not stupid. They knew there would be situations like mine, where they'd always make money. I'm sharing this negative experience with family and friends, and hope those of you who read this will take heed. Never again will I use this company. I gambled away my money.

After talking with the next level of customer service, they still could not explain the Taxes and fees. So be careful. Priceline prices maybe good for the actual items or service buying but they will over charge you for the taxes and fees, where they can make millions of dollars and you cannot see it. I tried to cancel the rental car but the "fine" print said I could not. I could cancel the plane tickets but not the car. This is not right. I will go to Expedia first next time and only use Priceline when I must. Too bad for Priceline, I spend thousands a year on travel.

I got the response saying it's all in the contract that they may offer a high level hotel room and I should had agreed that. So, there is nothing he can do. I have to take a room that doesn't meet my needs just because Priceline called it's a "better" offer. I found it is a trap they use to sell hotel rooms people don't like. The problem is you have made me select what I want, why do you offer me one that's not what I want and I have no right to cancel the transaction? It's not reasonable and hurts my right. So I have to stand and tell people my experience. Hope there is someone who can fight against Priceline for this.

I packed up my dog and cat, and showed up at the hotel around 7:30pm. When I got to the hotel, the clerk told me they didn't have any pet-friendly rooms left. She called her manager and was supposedly given permission to open up another non-pet-friendly room for me. I was told they were going to charge me an extra $60 per night for my pets.

Meanwhile, there's a sign on the counter that says pets cost $10/night. I had already paid $181 for the "pet-friendly" room. My credit card had already been charged, so I assumed this included any pet fees. I told the clerk that I didn't think the extra fees were fair as it was the hotel's fault they'd accepted the reservation without having the room, and asked to cancel the reservation. I was told I needed to call Priceline. I didn't even know Priceline owned petvacations.com. So, I went to the car and called Priceline.

I was told that I couldn't cancel the reservation because it was afternoon on the day of check in. How could I cancel a reservation before it has even been made? I had to be quite demanding in order to speak to a supervisor. The supervisor called the hotel and asked if they would waive the $60, but they supposedly refused. The most they agreed to was canceling the reservation and refunding me $87. So I basically paid $94 to sleep in my ant-infested bed at home.

The next day I filed a complaint with the Better Business Bureau. I got the following response: "Priceline contacted the hotel and spoke with Lortis who confirmed to Priceline that the property allocate a number of rooms for pets, and when all these pet allocated rooms are all occupied, the hotel has the option to open another non pet allocated room. However, the hotel must charge an additional fee for providing a non pet allocated room for the special cleaning process required once the guest check's out of the non pet allocated room. As a goodwill gesture, the consumer has already received a courtesy one night refund, and we can offer no additional refund for the hotel room that was used by the consumer."

I didn't think this response was fair, and responded to this effect. I also pointed out that I had not used the room, as the last line of their response seems to assert. Today I got the following response: "We have received the consumer's additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Priceline contacted the Vagabond Inn Glendale General Manager, Joanna on behalf of the consumer, at 818-240-1700. Joanna informed Priceline that the guest check-in at 7:40 PM and the guest upgraded to a room with a king bed, and therefore the hotel required an additional charge of $60 for the upgrade. The hotel advised that they are unable to issue any further refunds, and the consumer may contact the Vagabond Inn Glendale General Manager, Joanna for any further assistance. We are sorry that we are unable to assist the consumer any further in this situation."

I don't know what to do anymore. It's not easy to argue with someone who is making up lies to save a few dollars. I never requested a king size bed. I would have slept on a fold-out cot if I had been able to have a pet-friendly room!

Once the travel time came we flew Florida to NY. We went to the hotel that Priceline is confirmed. Hotel told us that they do have one queen bed in the room (we were three adults). I have spent about 2 1/2 hours to correct this mistake with Priceline.com's customer service. I have told them that we are three adults (2 female and 1 male) and one queen bed is available to us. I have told them that we are flexible if they find us a different hotel around the area, but nobody really helped us. I called American Express, they advised me to dispute the charge and look to book for another hotel, which I have done it. The new hotel receptionist told us that Priceline always do this to other guest, so the guest pays extra to upgrade the room. He advised us to call back the hotel for available upgrade. When we called back the hotel that we book through priceline.com, they have told us the room no longer available.

Priceline is not operating its business with a business ethics. The customer service should have used a common sense that there was only 1 queen bed for 3 adult was not acceptable for 4 nights of stay. They have not accommodate us in anyway. They were not helpful! They should even eliminate their customer service because they are not helping customers. I had to pay additional $398*2ppl shared=$796 for new hotel and $581.24 to priceline. This is a scam that some companies are using online to sell more and my surprise is they are not mom and pop companies.

We are asking Priceline to adjust the second leg of our flight out of Beijing, China to San Francisco, CA from a departure date of 12/5/10 to a departure date of 12/4/10 without any charges back to us for correcting their error in the booking of the ticket. This would result in the 7 hour 20 minute layover that was originally represented to us by Priceline.We have repeatedly asked Priceline to make this adjustment and they refused to do so unless they charge us a $200 change fee. We have plenty of documentation showing the misrepresentation on Priceline's part and what is actually confirmed through Air China.

If you are booking any hotel, flights or cars through their "Name Your Own Price" channel, then you must understand that whatever saving you may get from using this method, it comes at a risk of not getting the deal you may desire as well as the flexibility of changing the terms and conditions. There's always a risk and return trade off with everything in life and as a customer, I'm happy with Priceline at least providing that option to me. Shopping on Priceline is similar to shopping on EBay, you may or may not get the best deal, but you're given the opportunity and once the deal is stroke, you have to live up to it.

With regard to some other complaints about price drop or cancelling reservations due to family emergency, here some tips I found A) Priceline provides lowest price guarantee that will refund you 110% if price of the same item drops within 48 hours of booking or if you found lower price somewhere else, look for price guarantee paragraph on Priceline page. As a matter of fact, I booked a cruise reservation through them and when the price of cabin dropped, I called them up and they went out of their ways to get me the refund/difference back B) If you've booked a flight not through the "Name Your Price" channel, then you can cancel your flight within 24 hours of booking if there's a family emergency.

With regard to those complaining about booking a package and having difficulties cancelling part of the package, hey kid, wake up. You're getting this package at such a great discount because rental car or hotel concessions based on exactly this bundled deal. So try not to get the benefit of bundled deal when complaining about your responsibility to honor the 2nd part of your bundled deal.

Priceline does sometimes make mistakes. There was once I tried "Name Your Own Price" and found the risk of not knowing the terms and conditions is too great with respect to savings so I booked my flights through their regular channel, only to find out later that somehow they got a deal for my "Name Your Own Price" request. So I showed Priceline that I already booked a flight through regular channel and they canceled my "Name Your Own Price" flight without any charges. Perhaps I was just lucky but they do seem to acknowledge their mistakes. I'm not a Priceline employee and the above is my tips and experience after using them for close to 10 years. So when shop with Priceline, please bear the above points in mind and don't complaint for a great alternative to book your travel that they provide.

I then got in touch by phone with the airlines company (Copa Air) and informed them and ask them if they had canceled the two flights that Priceline told me of. The airline told me that they never canceled any of the flights I was told about by Priceline, just a change of timing of about 5 minutes.

The airline told me to contact them to get my original itinerary back. I did call them a couple times and never got it back as it was. The latest excuse is that there were no more seats available.They are a bunch of crooks. Stay away from them. It’s like talking to a wall. You can explain to them over and over that happened and they never acknowledge their wrong doing.

The sad part is if I had called them up to ask what the changes were. I will still have my previous itinerary on hand. Knowing that Priceline auction tickets, I assume that they probably found someone who will pay a higher fare on the same original itinerary and bump me out. I will never us Priceline again! It’s a waste of time. This caused aggravation over the phone with Priceline’s incompetent people.

I then went on an internet search and found that this had happened to more than a few people when dealing with Priceline's "computer glitches" and they were given a price that was no where near their bid.

I looked at the flights purchased and they had me returning on the wrong flight to early in the morning for the Tahoe roads. Also they have me returning the car 30 min before my flight takes off. I immediately called Priceline and spoke with Rose who kept repeating that it could not be changed or cancelled. I asked for a supervisor, got Rose who repeated the same.

This is physically impossible to drop off the car and make the plane as well as it's not safe nor what I requested and selected when I was purchasing this trip. I called a direct line given to me by Oliver in Hotels but that person, Mary just told me, "There is nothing I can do. Sorry, you shouldn't have clicked to submit." I told her, I could take any flight back to Lax after 9am and before midnight and she responded "sorry"

Tomorrow, I intend to contact escalations at the corporate office and see if they can and will get me on any other flight. I have printed out a list that are the same price as the one they booked me on in error. I am in hopes they will solve this problem. Now I am not within 14 days of my travel time so If I try to rebook it, it will go up in price.

I called them within 7 minutes of the itinerary screen showing the wrong return flight. I have contacted my credit card company. Citibank and their supervisor tried to conference call it with a supervisor at priceline. She was told " there are no supervisors, sorry! " She noted my dispute file and I will call Citibank after my call tomorrow morning with Priceline Corporate.

I looked up the hotel and even spoke with the hotel reservation personal and the room was only USD $90 a night so wouldn't that be $20 a night for me? I paid $50 and they paid $40 a night and it was $100 more than it was supposed to be. Where did I get a deal? I was supposed to get $140 toward a $184 hotel stay. I paid more than they did. I tried to resolve this with Priceline after an hour and round after round the same ** was said over and over! Beware. It's a rip off. I could have stayed in the Oceanview King one bedroom suite for that if I had booked it myself. Nope. A no view room (standard) $244.04, right?

I dropped my fiancee at the airport, drove back 40 minutes home only to be called by my fiancee that American Airline will not let her board because my reservation has been canceled by a guy called Rocky ** from Priceline. At first I thought she was joking or there has to be a mix up somewhere because we had a contract, and I have the itinerary and this is not the first time I'm making airline reservation.

To cut a long story short, I drove 40 minutes back to the airport and was told at American Airline counter to call Priceline. I called Priceline, and was informed they suspected fraud and had to cancel my reservation. Fraud? Incredible! I asked the representative that out of the thousand of reservations made, how do they determine which one is fraud. You don't tell customers you suspect fraud after you have allowed their payment to go through and charged their cards. And even if they suspected fraud, they shouldn't have unilaterally canceled a valid contract without adequate notification, thereby leaving me and my fiancee stranded at the airport.

I asked to speak to a manager, at least someone to please help us make another reservation so that we can get on a plane to Atlanta instead of being stranded at the airport. So much for customer service, I was bounced around from one department to the other. While all the reps were telling me to buy another ticket. I explained to them that since it was their decision to cancel my valid reservation and I haven't been refunded, that the onus is on them to right things by helping us get another reservation /plane ticket. Needless to say, all I got was customer disservice and I had to angrily leave the airport after being taken for a ride by one of the worst air reservation companies out there.

I was placed on hold for about 10 minutes while on hold we are sitting in the lobby in front of the front desk and manager, when we were approached by a drunk male. The hotel manager came from behind the counter and got the man away from us.

Traveling over 300 miles with friend and her kids being in a unsafe environment is the last thing. The CSR came back to the phone and advised me to go the company website and that this was holiday weekend that he could not do any he disconnected the call, right after he told me that no refund would be given after the manager canceled the reservation.

He unknowingly booked me the room. On days I could not go, and with money I did not have, and after explaining all this and that I am a disabled person, and live on a very little disability check and everything both the first and then top customer service ladies--on both the first, and second calls...after pleading with them for nearly an hour, still absolutely refused and said there was no way within anyone's power to cancel this regardless, and said by over and over and over again, and again, till finally she said, "Goodbye," then hung up.

I didn't have the money so it caused an overdraft on my account for the total amount of $154.72, and an overdraft fee of (not known yet--probably $30.00), which leaves me without money to feed myself or to purchase gas to go to my doctor, or the copay to see her, and no telling what other financial issues this may still cause. This is just the night it happened on. I hope that it doesn't cause me anymore financial burdens, but my nerves are destroyed over it and my bloodpressure way up and my heart palpitating and bothering me. I'm disabled and I can not handle stress anymore. I had a really bad heart attack ( MCI), with cardiogenic shock. I am and have been totally disabled for the past 3 years because of my nerves. I see a Dr. and a therapist for my nerves, a general practiconer that treats me on a regular basis, and a heart Dr. as well.

You would think they would not do anyone this way since when can people charge you for an easy mistake. Let alone one that I didn't even make myself! They seem to not even care what it does to a person. Just as long as they never have to give any money back. Regardless of the circumstances!

I called several more times asking for supervisors and managers and they all had the same scripted message. When speaking to them, it was very hard because they barely spoke English. Now I am charged for a service I do not have and have to pay for something I have not used. How can you legally do this? I do not want someone else to have to go through this mess. Please do not use this company.

I scrolled down to put in my bid of $70/night. It accepted my bid. I filled out the payment information and submitted the transaction. Within a minute, I saw in my email that the reservation had been confirmed in Lexington, KY. I was shocked. I immediately called to inform them of the wrong location and asked to reverse the charge and book a reservation in the city I was searching--Lexington, VA. The CSR said, “We're sorry, we don't give refunds on cancellations”. I tried to explain that it wasn't a cancellation and that I was given the wrong location. Her response was, "Too bad".

I immediately called Citibank to explain what happened and they called Priceline, with me on the phone, and the CSR also said the same thing, "Too bad". I asked to speak with a supervisor and was talked to like I was some idiot because I should have noticed it wasn't a Virginia hotel but Kentucky and it was my fault for accepting the offer. My response is that it was their fault for even giving me the option of hotels in Kentucky when I didn't want that location.

This is absolutely the worst business transaction I have ever had to deal with. These people are making a killing of innocent mistakes and misleading information. Nowhere should I have been directed to a Kentucky hotel when all my search information was for Virginia. It's just not right and I was willing to rebook with the correct location but was told I was out the $248.76. I'm sure I'm not the only one that this has happened to and something needs to be done about it. The innocent consumer is paying a huge price for a service they're not receiving when their search engine is giving the wrong information.

I paid for 3 nights for a hotel room at the price of $248.76 and was in a totally different state. At no time in my search for this room did I navigate to Lexington, KY...it was Lexington, Va. They have now fixed this problem at my expense. I went back to their website today and they have corrected the problem after a lengthy letter to them and numerous phone calls, and a letter from the Attorney General's Office. good for them, bad for me. They should be thanking me for showing them they had a glitch in their system.

I struggle to pay my bills every month and I have shed tears over this horrible mess. I know this is not Hyatt's issue, but maybe further consideration should be taken when selling rooms to discount companies without any concern to the consumer.

I called Priceline within minutes of making the bid (it was late at night) and the gentlemen I spoke to repeatedly told me that I couldn't cancel the reservation More email communications with Priceline informed me that they would not honor my original request for trip insurance. I told them I would then be willing to pay more for the insurance, pay a fee or anything but they have repeatedly refused to work with me.

I have since learned that I will need a cyst removal surgery and follow-up appointments in October (the dates of the original bid) so I will be out. Over $500 including several hours that I spent and begging Priceline to work something out. My only recourse is to dispute it with my credit card company but in the end, I do not know if there will be any fair resolve.

Well, I put the address into my Tom Tom and it routed me to the location of the hotel. To my surprise the hotel that she claimed to be a 3-star Knights Inn was in fact a Kings Inn, and it was connected onto the biggest Gentlemen's Club (The Pink Pony) I've ever seen in my life. Well, thinking that I might have overlooked the Knights Inn, I turned down the road that the Kings Inn was located on and pulled into a driveway in front of the hotel to turn around, and again I was surprised. It was a correctional facility located directly across the street from the hotel. Since my husband is a deputy, I let him make the decision whether or not he wanted to stay. He said we could go in and see since we were so tired.

We checked in and went to the room. Right off we found the toilet was clogged, there were spider webs on the bed connected to the night stand. It was disgusting! My son who is 13 decided to see what was on the TV. When to my shock, disgust and horror there was free ** playing on the TV! I called Priceline to see about getting a refund or changing hotels, but all they could say to me was that in order to get a refund I would have to cancel by noon time on the day of arrival. I told them that wasn't possible because I had just made the reservation at 11:55 pm, so how could I possibly cancel before I made the reservation. He said that it was the policy and he couldn't help me. I told him that they didn't have to worry about it, because that was my first time using Priceline and also my last!

Now, the rental car was a new Elantra car which was nice. But watch your back on the contract that where they can ** you. I ended up being overcharged for $176.00 over the rental agreement! If you (Priceline) hire companies like Avis, you will lose many transportation companies. I was in Cleveland for a driving competition--which means nothing for Avis and Ramada. If I had enough sleep, I might have won the 1st place instead of 6th place.

In the confirmation process for my original airfare and car rental, the website led me to believe that the car rental had not been approved and immediately popped up a screen for renting a car. This was quite obviously a deliberate processing glitch to cause one to believe they did not rent a car and book a second rental. I called customer service twice and was told by a robotic person who obviously didn't understand English syntax that the reservation could not be cancelled. I asked for a supervisor and was told to call back during business hours.

I called back the next day and got to a supervisor and was told the same, and for me to just mail in a complaint. By the time the complaint would be received let alone read, my reservation and trip would be over. I'm sure they would say I missed my reservation and you're out of tough luck. I called Alamo car rental and was told Priceline owned the reservation, not me and they could not cancel either car reservation. I cannot use two cars at one time. They said when I no-showed on one of the cars, the reservation would automatically cancel and they would not get paid by Priceline and that Priceline would have to issue me a refund. I called Priceline yet again and was assured once again I would not receive any refund. I am out $124.29 for a second car rental I cannot possibly use. I wasted a total of three hours on the phone plus additional website research that got me nowhere and the time to write this complaint.

This is very similar to what happened to me and I bet it happens to a lot of people. It is absolutely fraud. The system chooses something that you never agreed to. The worse thing is that customer service had no record of my prior rejected bids they could select from the area I chose (only the one accepted). This I know is incorrect and shows a glitch in their computer system.

I am going to contest the charge w/ my credit card. If any one else has any other ideas would love to know. I think Priceline is due for a class action lawsuit.

I tried to speak to the highest person on their totem pole and no one would help me with the situation. They said their car reservations were all non-refundable even if it was a bogus reservation and no one was going to actually rent a car. They have ruined my reservation and I am in shock. This is just greed and misery customer service.

I will have to go through a lengthy and time-consuming fraud dispute through my bank in order to try and get my money returned to me. I was supposed to be on an enjoyable vacation now I am distraught and stressed out. They have taken $610.34 out of my bank account and I needed that for my vacation. Now I will be cash-poor during my vacation. I will have to take time out from my vacation to find a fax machine, write up all the letters etcetera that my bank will need to follow up with the fraud report, fax the papers etcetera. All this company needed to do was simple cancel the car rental. I called them immediately as soon as I got their email about the reservation.

Priceline advertises how they will get you a great price in a 5 star hotel. Not true, they sure did not check this hotel out. I would not let anyone stay here, we checked out the rooms, which were dirty and food in the chairs, ceiling panel falling down in the bathroom. My daughter immediately got on the phone and called Priceline. They took awhile but they called the (Ocean Sands Hotel) and they agreed to refund the money, but it would be 5 to 10 days to get the refund.

In the meantime, I had to come up with extra money to stay somewhere else, which I found on my own. I went down the strip and Holiday Inn on Ocean Ave. was great. It costs more so I had to cut our trip short and tighten my purses strings as far as food and other things because money was short. It ruined our trip. We could not visit some of the places I wanted to take my family because of money I could not get back fast enough. I will never book with Priceline or anyone else on line. I will call my own hotel with a name I can trust. That way when I ask for connecting rooms with a balcony ocean side I will get it. I can't say enough good things about Holiday Inn, they treated us wonderfully, with free drinks and with nice clean rooms. Beware of who you deal with on line. Because you never know what you might get. I have learned my lesson. Seeing is believing.

Also, the Sheraton Hotel in Manhattan is not 4star and many people left complain about the hotel and why aren't they doing anything about it?Does Priceline executives aware of these complains? Do they not care since they are making money?

I called the Priceline customer service number and spoke with a man who immediately put me on hold after hearing that I found a lower price. He came back on the line and said that he could not find the price, I offered to e-mail the web page to him and then he magically found it and said he saw it for $56.99 per night. To my frustration, we exchanged price information again and again, he then said it had to be the same the itinerary, which I told him it was and to which he denied it was. At the advice of my credit card company, I asked him about the Priceline best price guarantee; he then put me on hold again for several minutes.

When he came back on I clearly told him I wanted to cancel and rebook at the lower price and he told me that I couldn't cancel. I asked to speak to a supervisor and he said that I couldn't speak to anyone but him and that they were not allowed to bother the supervisors. He then offered me $73.04 which clearly was not 100% of the difference. I told him I wanted to get a full refund and cancel so that I could rebook for a lower price as stated in the best price guarantee; he instead kept asking me if $73.04 was okay. I kept telling him I wanted to cancel and rebook at the lower price and that I want a refund and he continued to tell me that $73.04 was the refund that he was offering to which I said that he leaves me no choice.

I got off of the phone with him and spoke to my credit card company again. I called Priceline once more and this time spoke with a female. She said that she was going to turn me over to "a customer service" person who had the "authority" to help me. I spoke with another female, told her what had transpired and she said she needed to "investigate". I stated that my intention was to dispute the charges because Priceline was not honoring their best price guarantee.

The next day I received an e-mail stating that I was going to get $149.92 refund because it was determined that the agent had made an error. I wrote back and asked for a phone number so that I could discuss this further and received an e-mail instead with the regular customer service number. Yesterday, I received a two minute voicemail from Marie stating that there was another mistake and that I would not be getting the $149 after all but instead I would be a getting $103 refund. I'm not sure what has happened to Priceline. This should not be acceptable business practices. It seems as though Priceline is headed downhill and they are scraping and scratching at anything and anyone to try and "stay above water".

Tonight, I was checking my bank account and you will not believe this! They now have taken an additional $100 out of my account. Now totaling $715.05. I am not a wealthy person and as I wait for the money to be refunded to me. If and when, I cannot book my ticket for the flight I had planned to take on September 3. This is the worst feeling in the world. If anyone can offer any advice as to what I should do next, please let me know! I sent Priceline an email since they could not help me on the phone requesting an immediate refund. This is the biggest nightmare. Please don't ever search for a flight with anyone that asks for your credit card up front.

I asked for a supervisor and was told they did not take calls and their answer would be the same anyway, no chance of reversing the transaction. I believe I was a victim of false advertising. I bid on a hotel in Venice, not on a neighboring island. My request was for Venice. This seems to me a deliberate con game to lure travelers into thinking they are getting a hotel room in Venice, when they are not. With this sort of shady business practice, I don't know how they are still in business. I hope my communication keeps others from falling for a similar scam. I bid $200 per night for a 5 star hotel in Venice. That would have been a good price for a room in that sort of hotel that was actually in Venice. With fees and taxes the cost is just shy of $700. I cannot use this room.

I would have never accepted a flight from an airport 3 hrs away. So, I immediately found their toll free number and called. I was told that there was nothing they could do, that my reservations were made. I explained very nicely that I never clicked accept ticket, I was still shopping. Once again, they kept repeating I initialed that I would accept when I entered my information. I pleaded with them to please help me out that I could not afford to drive 3 hrs when I could fly from my airport 15 mins from my home.

Still, like a robot, I heard the spell again. She said they could grant me a partial refund, but they would need to keep $100 plus $7.96 processing fee plus I had purchased $16 insurance. I told her I felt this was a scam and I'd like to speak with the supervisor. Finally she did transfer me, but it was like I was talking to the same person again. I became frantic. I told her I would book with them if they would make an exception and just switch the airport. Because I was 110% positive that I did not accept those reservations. She said I accepted those reservations when I signed on, that I agreed to accept what they chose for me. We could process my cancellation and when I rebooked my flight from my local airport, I could then file a request for $70 of the $100 to be refunded, but that could take 5 to 10 days to show up on my account.

After reading the complaints today of others, I think it is probably best I just swallow my pride and lose out on the $100 plus the $16 and $7.96. Because it sounds like I could lose more than that if they screw up my next reservations. They had immediately taken the funds from my credit card and as of 8 hours later I do not see a refund listed. My family could not afford for all three of us to go to Hawaii, so we had to make arrangements for me to go and now I am out of money, because of a glitch in the computer! I plan on sending a complaint to my local media and the FCC.

I have asked Priceline for the difference in the refunded outgoing tickets and the Southwest tickets. The Southwest tickets were more expensive since we had to book them at the last minute. After returning, I have tried to get Priceline to refund this difference. I did not even ask them for the lost day in Vegas and some small expenses we incurred by not flying out in the morning. Priceline's response to my request has been as follows: Not returning calls when promised. Nobody willing to give me their name or phone number. Taking no responsibility for their ** up, but not being willing to ever tell me why they aren't liable.

In my opinion, I paid them the cost for the tickets and they are responsible if something goes wrong, especially since they not only messed up initially, but also the night before when I found out they had not transferred our tickets to Delta. The Southwest tickets cost $2,188.50. I did receive a refund for the outgoing Delta flights of $638.50, thus I was out $1,550. The other small expenses were an extra parking ticket at the airport and gas because we decided to drive back home then back to the airport so we didn't have to spend nine hours at the airport. I am not sure about the unquantifiable charge for getting to Vegas nine hours later than expected.

How compassionate! We will never use them again and will discourage other from using them in the future. We lost close to $500.00 which we could not afford. Plus, the anguish caused during a already stressful time.

This was one of the most miserable experiences I have ever had. The ticket I purchased was "useless." I had to purchase another ticket for my sister. Delta Airlines told me that since Priceline issued the ticket that nothing could be done by them. The words "customer service" have gone so far out the window at Priceline and it makes them "money w***s" only taking your money and offering absolutely no service to go along with their great "low prices". I guess you get what you pay for. The old saying is, "The bitterness of poor quality remains long after the sweet taste of low cost has passed." Too bad, I didn't take my own advice. I recommended the Delta that they stop dealing with Priceline but I guess they only care about making money also.

All comes to that we were stranded on an island that was not even our home. I also am upset because the money that they tried to reimburse us will not be transferred into our account until five days later. So that means we cannot find another place to stay until our money is replaced.

I will never use Priceline ever again and will let everyone I know that they shouldn't either.

So if you use Priceline be ready to lose your money if they make a mistake. I will never use Priceline again.

It's very upsetting to walk in a hotel with this kind of conditions. Priceline or any other referral service should not have this hotel on their site as a recommendation to stay. We canceled the hotel portion. After the explaining to the agent at Priceline, we were not staying at this hotel and we do not want to exchange rooms. I have seen since then, Priceline has added as their policy fee for cancellation. Consumers should have full disclosure to hotels/motels conditions.

We called Priceline and explained my concerns. Their response "sorry the hotel cannot be changed" Can I speak with a manger? "No" Are you kidding? "No" you will need to send a letter. I have never dealt with a company that has this poor attitude towards customer service and safety. I suggest that someone looks into Priceline policies. Priceline states they review the hotels and rate them, not sure why when they have poor reviews from their own customs for a hotel, which they would continue to use the hotel. This is not about a leaking sink, or a dust room (that is bad enough) this is about the safety of people. Loss of over $1000.00 as the trip is not safe for my children.

I lost over $200 on this deal. They figure I won't fight, but everyone I know on gmail, Facebook, Twitter and Linkedin will know.

During our stay, we noticed that there were postings on doors insinuating that the people occupying the rooms were tenants. And the people coming in and out of the hotel at night made us very uncomfortable to leave our electronic equipment in our room. They would have drinking parties at the back of the hotel where our room was located.

I pray that I did not bring home any bedbugs. I was bit in the room where I slept on my first night there. The pool was not clean and one of my daughters decided to stay in on Wednesday and overheard a conversation that the manager was having on the phone stating that Priceline was coming to inspect the hotel at 2:30 pm and he had cleaned the pool and the poolside furniture and told the Priceline representative what they wanted to hear. Our vacation was ruined.

If I wanted to stay at a shelter I would have went to the local YMCA.

We were very nervous after that and did not have a memorable vacation. The tenant also told me that her son was a resident for one year and had just moved into his own apartment. There were also cats sleeping on top of our rental cars at night that the tenant told me they feed due to them being stray cats. That's very unacceptable!

In the advertisement for the hotel it failed to state that this particular place was used for displaced families which I have no problem with, but, I was never given the choice to decide if would rent a room there for myself, my daughters, and granddaughter. I am sending this letter to the Better Business and Consumer Affairs in New York and Florida. You incorrectly advertised this hotel and did not mention that it is a shelter for displaced families.