Priceline Reviews

I have been waiting for two days to hear back from Priceline regarding an issue I had with them over this past weekend. The hotel that I had originally booked informed us that the hotel will be closed on the DAY we were checking in. This was a family vacation and we drove over 7 hours to the location. After talking with Cindy at the relocation center for almost 2 hours. She was able to find us new rooms, but they were not as big as the rooms as we had originally booked. She told me that these were the biggest rooms this hotel had to offer (which I called and found out was NOT true), and then she made the second reservation we had incorrectly and told me that we had to pay at the time of check in that we will be reimbursed if I contact them with the receipt which I did on Monday, Oct. 9, 2017. After that I found out that we had additional fees that should have been part of our reservations for the hotel.

My family and I decided to take a weekend trip to San Diego for my husband and I's anniversary. Hotels that weekend were insanely expensive, so I decided to book a room using Priceline to save a few bucks. I normally go directly through hotels and not third party websites and after our experience I can see that was a good idea. We are a family of 4 and I booked a room with two beds for $190. When we arrived at the hotel, we were given a room with one king bed, which took up the entire room and did not leave room for an air mattress if we decided to go out and purchase one. We were told by the desk clerk that hotel did not offer cots and they were sold out of all their rooms.

I just found out that Priceline changed our itinerary so we leave tomorrow for our Caribbean trip rather than in 3 days (like we originally booked 6 months ago). That doesn't work for us, so after months of planning we are out our trip and no one seems to care at Priceline because apparently they can change flights within 7 days before or after.

I had to cancel a booking 5 days in advance of a reservation that I had made through Priceline. Not only had I never received a confirmation email, but when I went to cancel, they told me that it was non-refundable, despite the fact that it did not say that when I reserved online. I spoke with three separate agents who gave me the most generic responses and refused to listen to me. It was the worst experience I've ever had booking a hotel and I am an avid traveler. I advise to NEVER book from Priceline.

I booked an express deal with a "total cost" of $197.98. According to the booking page, this "total cost" includes the "room price", the "hotel fee", and "taxes and fees". The page also said that the "hotel fee" ($40) would be charged directly by the hotel at checkout. Instead of $40 at checkout, I was charged $45.60 at check-in, which brings the actual total cost to $203.58. I contacted Priceline and was told that the additional $5.60 would be taxes on the "hotel fee" and that they are not able to issue a refund. At no point during the booking process was I informed that "taxes and fees" does not include taxes on the "hotel fee".

I searched for and booked a hotel in the Bronx, NY and was presented with a hotel with no address or location. I realized after completing the booking that this hotel was in NJ. I immediately requested a cancellation within 2 minutes. I requested a refund, Priceline told me to deal with hotel. I called hotel, hotel said to deal with Priceline. Their customer service was a complete joke. If you want your peace of mind, use other agencies which are more honest, Priceline is a rip-off. You have been warned.

My husband and I had made a reservation months in advance for a trip to VA. We reserved a hotel through them and it was paid in full. A few weeks later (still well in advance of our scheduled trip) we had to make a change to our reservation by 1 day. So I called the hotel who told me that I had to call Priceline who made the reservation through (which is fine). So I call up Priceline who then tell me that it is impossible and against their policy to change a reservation. Or if we decided to cancel, we would NOT get ANY of our money back as it was again told to me that it was against their policy to do so regardless of how far out in advance it was.

I reached out Priceline customer service by Twitter and they helped me resolve this issue. They were able to effect a refund for me. I still have not received it yet but I am waiting a few days. The Twitter customer service support was very responsive and helpful.

I bought 2 tickets through Priceline and paid for trip protection. Plus, they were not express tickets. According to their website I should have been able to change flight days if I needed to. No such luck. They recommended that I cancel the flights with no refund, and purchase new flights for the days I needed, then file a claim to try to get reimbursed... with no guarantee. I do not recommend Priceline for any booking. Buyer beware! If you do choose to book with them and change your mind, or make a booking mistake, they will not compensate you.

I booked a hotel using PriceLine's Express deals in Marseille, France in the Old Port, train station and La Canebiere identified by Priceline. Priceline gave me a hotel that was not near any of these locations - the hotel was at least two kilometers from the Old Port and three kilometers from the train station. I called Priceline and they were rude, inflexible, refused to give me a hotel in the area I selected even though they admitted the hotel was not near any of these landmarks. Their justification was that the hotel was in the general area.

I made a reservation for a hotel on priceline.com after going through Trivago.com. My plans changes and Priceline refused to cancel my reservation and refund my money. I called their customer service and after being transferred to two different "supervisors" who were unable to help me, they then left me on hold for 18 minutes before disconnecting me. Additionally, they also refused to match a lower price that was found and completely ignored their lowest price guarantee.

This is to let everyone know how we got ripped off from Priceline Cruises. We booked a cruise for Priceline cruises and it was cancelled because of the hurricane Irma. We got an email stating that the it was canceled and that we would receive a full refund. We lost electric because of the hurricane and when we got the electric back a week later we got another email stating that they made a mistake on the last email they sent the saying it was cancelled and we would receive a full refund. When I contacted them they told me that it was Carnival Cruises and not them and that we were out of luck when trying to get our money back. Whatever you do please do not deal with Priceline for anything. They are a total rip-off.

I purchased an airplane ticket from D.C. to Oregon through my firm's website. Apparently my firm used Priceline as an agent to purchase the ticket on my behalf. Later that day, I decided to cancel my ticket because I found a better deal. I contacted the firm and was greeted by a machine. The machine was helpful in a sense that it was able to recognize my phone number, access my itinerary, and made the cancellation (or so I thought). The machine confirmed that it was able to cancel my ticket verbally.

This issue was resolved quickly after I wrote the review. They did everything they should to solve the problem. They changed the reservation date and offered best price.

I was booking a hotel room through Priceline when we decided to stay somewhere else. I was at the point in booking the room and paying for it, but I never completed the transaction. Priceline's web site would not let me back out or cancel the payment process, so I just did not complete it. I was sent e-mails by Priceline asking me to complete the transaction, but I did not because we changed our minds and wanted to stay somewhere else. Priceline sent me another e-mail again asking me to complete the transaction which I ignored.

If everything goes PERFECTLY with your booking and you have NO questions at all and don't need any assistance, Priceline.com is perfect. Otherwise, if you do need help, be prepared to only get assistance through their "help center" on their website. They have a chat feature, but it's stock answers and pretty much worthless. I asked a few questions to multiple reps and was advised: "It's best that you use the information immediately available to you on the website in the help center"... I started there, obviously. And then: "I do not have any access to that information" - followed by: "I understand that I was not able to provide you with the answers that you're looking for... however, there are no further options that would allow me to address your issue differently" and then DISCONNECTED.

I made hotel reservations for another state through PRICELINE. On June 1st, 2017, when I arrived at my out of state hotel, I walked in and it was filthy. The room was filled with spiders, stink bugs and webs. I even have photographic evidence. PRICELINE told me there was no way to email them or get the photos to them. For 3 months, I called PRICELINE to request a refund since I ended up not staying at the bug infested hotel. They gave me the runaround for months and told me they would need to get a hold of the hotel property. When I called the hotel property, they told me they could not refund my money that I would have to do it through PRICELINE.

I reserved and pre-paid for a car with Hertz through Priceline.com. Priceline charged $66. I get to the rental counter almost a week later to pick up my car (today) and was told that the insurance through Priceline was "worthless". I had to buy their lowest insurance which was $29.99/day. The insurance ended up costing me more than the actual car rental. I called Priceline and the customer service rep told me there was nothing she could do. I had the call escalated and the supervisor said that they could refund the $66 but nothing else. I explained that I had to pay TWICE what I was quoted for a rental car + insurance at the counter. Priceline acted unconcerned about this, even though I would have chosen a completely different method of travel had I known I'd need their full coverage and it's too late to switch to anything else. Thanks for nothing!

Due to the effects of Hurricane Irma, I missed my flight. Priceline was unwilling to assist in any way. No refund, not even a credit. No compassion. The last thing you need after 10 days, and still, dealing with the impact of a natural disaster.

Stop fooling customers and getting easy money, when you play that dirty game of greedy liars. You charging hidden fee with companies and none of you can have the liability to tell the true. Ticket price $250. Bags 2 of 23 kg, each $80. Total $410. For an initial ticket of 250. I will ask customers to avoid Priceline and TAP Portugal.

On July 23 I booked a hotel room through Priceline to stay in Beaufort, SC to have a small family reunion with my nephew and sister. My nephew informed me over week ago he had to go out of country for work and would not be able to attend. My sister was going to meet me but then Hurricane Irma happened and she lost everything at her house in Florida. Therefore no reunion. I contacted Priceline and told them the issue and they said "Not good enough reason, sorry." I am out $400. I have talked to 3 different customer service reps who I believe are NOT in the USA and now have my bank helping out. I have never used Priceline and WILL NEVER use them for anything in the future. Beware they are pure FRAUD!

I booked a room using express deals. After paying, I determined the hotel was closed due to storm damage. I am 2 days from arriving and Priceline will NOT refund or change this reservation! I was told there would be a resolution yesterday. Still nothing!

I called Priceline to complain about the hotel room that I booked with them. When we showed up at the hotel, the lobby smelled awful (like Indian food) but we went ahead and booked into the room. The room was at the end of the parking lot by the alley and it also smelled awful. We turned on the air and waited outside for it to clear out the smell, however it did not help with the smell. When we went back in to check the room we saw a roach crawling across the floor. I screamed and stepped on it. The room still smelled bad (like Indian food) and then we saw another roach. We proceeded back to the office and told the guy about the situation. The man did not go look at the room and did not ask me for any pictures of the roaches. He had another vacant room upstairs above the office and walked up there and opened the door. The room smelled even worse.

I rented a car thru Priceline.com. Due to circumstances beyond my control I had to cancel the car. I went online and canceled thru their chat and asked to be refunded my money back to my credit card. They refused to do so, due to "restrictions". Total was $245.00. I asked again for my money to be returned and again I was denied even though I was giving them 2 months notice from the time of rental. I said, I will file a dispute with my credit card and their response was "Thanks for the heads up, we will get the paperwork together and file right back ". I will never use Priceline.com. They are scammers!! It was my first time ever using them and it will be my last. BEWARE!!! DO NOT ENTER INTO ANY TYPE OF TRANSACTION WITH THEM!!

I booked a flight last night at 11:54 pm central time. Under EVERY flight listing it reads, "No risk! Book now and cancel online within 24 hours!" This is under every single flight, yet when I sent tonight to cancel at 10:30 it would not let me cancel so I began the online chat which sent me a phone number to call. I called and was placed on hold and told even though it's within my 24 hours the cancellation is on eastern time! I'm central time so it's really 23 hours or 22 hours I guess depending on where you live! BS. So after one hour ten minutes I'm told I can't cancel my flights! You just lost a good customer Priceline! I've book 2 4 flights and 6 hotel stays in one month. No more! Will never use you again!

Leaving the east coast of Florida due to hurricane Irma. After 1 1/2 hours of searching finally found a hotel in north central Florida. Booked for 3 days but wanted to add one more day. Called the hotel and was told that they had already been booked up for 3 days so we could not stay there. Of course Priceline had already charged my credit card.

On August 18th I flew down to Atlanta for a 4day 3night stay @ Homewood Suites 3405 Bobby Brown Pkwy. East Point GA. Now I have no complaints about the hotel because I recognize how life can throw unexpected obstacles at the most inopportune times and unfortunately this was one of them. The 1st night was Friday and everything was beautiful, even Saturday morning 19th of August was fine until there was a water main break. The entire hotel was left with no running water whatsoever.

On Priceline.com website was offered Fairfield Inn and Suites in Millville NJ for 1 standard room with king size bed for September 3 check in, check out Sept. 4. I chose this room choice, but when we checked in at 3:57 pm Sept 3 we were told king size bed wasn't included. PURELY FALSE ADVERTISING to get the unsuspecting public’s business!!

Booked a trip on Priceline for a hotel in Santa Barbara. When I called the hotel multiple times, they could not confirm the reservation. When I contacted Priceline to resolve, they were unable to do so. As a result, I tried to get a refund and my request was denied so I have no hotel room and no refund either.

I booked a hotel with Priceline over the phone. I arrived at the hotel after a 7 hour trip; found my reservation was cancelled by Priceline. Priceline staff had very poor customer service skills. It took several calls to get connected with a team leader. Word up do not book hotel reservations with this company. They are not dependable and rude. I was stuck 7 hours away from home with no place to go. I am currently reaching out to someone to assist me as I report my concerns. No luck so far! Do not use Priceline!!!

The Priceline policy is "too bad for you we already have your money." I am traveling halfway across the country to see a sick elderly family member who just passed before I could get there and they are shipping the body back to my state for the funeral. So I tried to cancel and they have a no refund policy and they tried to blame it on the hotel (However I called the hotel and this is not the case. Also note other sites like Hotels.com and Expedia do refund your money for the same hotel.) so I'm just straight up out of $340 because Priceline refuses to see that plans change.

I booked a hotel room for 4 nights at Country Inn & Suites in Vadnais MN. I thought I was booking directly with the hotel but unfortunately I was booked through Priceline. Priceline charged me $691. The receipt from the hotel for the same 4 nights was $533. I contacted Priceline and was informed that the $691 was based on the "special" rate that they get from the hotel SPECIAL RATE??? Cost $158 more. Can't even book directly with hotels anymore??? Priceline is a rip off. They advertise best prices and charge a premium rate. BEWARE DO NOT USE PRICELINE.

I rented a car from Priceline.com. They gave me a rate of $168.31. I got the car, used it for 2 days, the exact time we agreed to. When I returned the car Avis changed me $19.03. They said it was for taxes that Priceline did not include on their bill. I did show the contract to Avis that Priceline did charge for taxes and they said yes but not all the taxes. Avis said I have to speak to Priceline to correct this. Priceline said not my problem go back to Avis. Both companies will not help. I would not work with either of them again. They both mislead their customers.

I did not like that the car's condition was less than hoped for. There was quite a few sins in the car's exterior. The transmission was very jerky. And after a day the air conditioner smelled like stinky feet. I also do not recommend going with Priceline in the future. After flight changes that we could not control we ended up at a different airport than expected. Priceline would not allow us to change our rental car location, time or date. This was such an headache in the initial pick-up. We ended up spending $100 in an Uber ride to get to our initial location pick up point. How can a rental car company not allow you to make changes after changes happen in travel. It happens all the time. And they just left us out to dry. Never booking again with Priceline.

I booked Society Hill Hotel for my Philadelphia trip this Labor Day weekend for a wedding. Despite the promising reviews on Priceline, I opted to cancel after reading more reviews. My Priceline reservation was cancelled the same day, within ONE hour of making the original reservation. Unlike other Priceline reservations that I had, I never received "Special deals" emails regarding this reservation -- I would know because they always link up the itinerary number. Thinking nothing of it, I booked a second hotel closer to the wedding venue. Fast forward over a month later, I received confirmation of an ACTIVE reservation for the hotel that I had cancelled. The cancellation deadline was SIX hours prior to this confirmation email - coincidence you might say.

Booked a hotel through Priceline website. Had a horrible stay and was double charged. Contacted Priceline customer service chat. Did absolutely nothing to atone for my horrible stay. I did all the work to get the double charge taken off. Representative basically told me the hotel didn't have record of my issues so they wouldn't do anything. She was rude and in so many words said she didn't believe me. Also, Priceline charged me more than what the hotel was charging for the room. So you book through Priceline to pay more!!! She even told me to not bother pursuing it further because no one with Priceline would discount my charges. Unbelievable! Worst customer service recovery I have encountered.

So I call Priceline and tell them what happened and they told me they would call the hotel and get back to me in 45 min. 45 min went by and nothing.

Tried to book a four star room for two people. Hotel was definitely NOT A FOUR STAR hotel! Also they wanted a $ 20.00 fee to switch from a king to two double beds. Called and spoke to Priceline and they were absolutely no help. Firstly they read from a script and their English speaking skills were substandard.

I paid $592.00 in Booking a 4-star hotel for 2 nights 8/22-24/2017. Priceline site where they claim you got a 4-star hotel after the booking. The hotel is R... Hotel & Spa, Southwest... Portland, OR. As it supposed to be a 4 stars hotel, I was surprised and disturbed as soon as I was by the hotel entrance because I realized how it is dirty, and the hotel is about a dirty building. R... Hotel & Spa is not considered even 2-stars hotel but a 1-star motel. However, I started taking pictures to show the unloyalty of the Priceline. First of all, I was told by the reception "Steve" while I was checking in "I am sorry we are poked, and I am sure that you made your reservation through Priceline. However, I am going to give you the last room on the first floor with upgrade". I asked for another room instead of being on the first floor. He repeatedly said: "I am sorry as I said we are poked and this the only room in the hotel."

While checking for flights to DR, I was advised I would get a $100.00 credit on the trip if I applied for the Priceline visa card. I was approved and was expecting to pay with the new card but, there was always a failure to complete my reservation because I did not put in my security code. WHAT SECURITY CODE?? I called customer service and they explained that I will get the $100 credit after I purchase with my new card. I told him I wanted to purchase this trip with the new card. JIM says "Oh, we are aware of this problem. Do you have another credit card?" At this point I am furious because I am about to receive a credit card that I wouldn't have requested if it had not been for the enticing offer. And of course, Jim told me I can't cancel the card request, Even if I am broke and this credit card is the only thing I have. I will NEVER use it.

I recently booked a flight for a family member using Priceline.com. The flight was to end in Columbia, South Carolina. Unbeknownst to me there is a Columbia, Missouri. I accidentally chose the wrong state, I got the city correct. As luck would have it I figured out the honest mistake before the trip was to commence. I called American Airlines and Priceline, total time spent 2 1/2 hours to get flights changed. Priceline charged $230 to change flights. They were not willing for one second to waive this charge for an honest mistake that I was told by American Airlines happens all of the time.

Found a slightly better price on the Priceline website, but didn't pay close attention to the terms. I'm visiting another province for a concert, the concert has been delayed by a week, but I cannot change my 2 night reservation to a later date. Would be happy to pay a fee to alter the dates. It's three weeks away, lots of time to help out. But Priceline will do nothing to help. Ultimately it's my mistake but shame on Priceline for having such a terrible policy, they are ripping off their customers. They have my $500, but they won't get another penny from me.

I am allergic to smoke and specifically requested a non smoking hotel. After the reservation was booked, I discovered it was smoking friendly. When I tried to change the reservation through Priceline customer service, they basically said "Too bad. It is your problem." NEVER use Priceline - they are a bunch of crooks.

So... I started off thinking I was going to be leaving a bad review. I had purchased a flight from Vancouver to Winnipeg, in Canada on a Canadian airline. When I finished paying, I noticed in small print that it was all in US dollars! That's 25% more than what I thought I was paying. I was definitely upset. I couldn't find a number to call on their site, so I did the online chat. The chat feature wasn't that great but I did get a number to call. Once I called, it took less than 5 minutes to cancel that flight through their automated system. They even refunded the trip cancellation insurance. The email confirming the cancellation arrived immediately and all was done. That's the way it should be done. I'm still confused as to why I could google flights within Canada, be directed to a booking site that books me within Canada on a Canadian airline and it's in US dollars. Oh well, lesson learned. At least Priceline made it easy to correct my mistake. Thanks!!!

I used Priceline in early July. My cousin who is dying of a lung disorder, has never been to San Francisco. Traveling with oxygen is not fun nor fast, so we carefully planned the trip out. Or so I thought. I had booked a month prior and even changed my dates to get the "queen suite room". There are only 2 of them at this hotel and I wanted and needed to have one for our stay. After a long hard travel day, we arrived to find not only did I pay for the suite of $272.00, one was not available. Turns out Priceline did not book my room right. They booked me in a standard room for a suite price! Ok right, they have price protection, guarantee right, wrong!!!

I stayed in a hotel I booked through Priceline and the hotel clerk tells me he will lower my rate from $189 to the standard rate the hotel offers that was $120. The desk clerk tells me has contacted Priceline and I should receive discount in 7 to 10 days. Priceline had no clue and will not refund my money. They say they get the best rate and you will get the same rate the hotel offers is a HUGE LIE! The Amazing customer care team is also False. I will never use Priceline again.

I bought airline tickets through them. The flight was canceled and they did not inform me. I wrote them a complaint and they did not even come back to me. They do not take responsibility for anything. I'll never use them again.

Still 3 weeks before my wife and my reservation, Priceline unwilling to alter 3 day reservation to 2 day. They say to contact hotel, hotel says they can't change reservation. Priceline has to do it. Priceline just keeps repeating they have a no cancellation policy, I will have a no more Priceline policy. They took me the first time there won't be a second. I highly recommend finding another travel broker, Priceline just wants the money, no customer service.

WARNING: Rip-off company. On 11/03/16, I paid and reserved a standard size car, Trip #** with Priceline. I realize they do not guarantee that the specific model of car that you choose for a particular trip may be available, per their paperwork; however, they are obligated (I thought) to provide you with a similar car at the same price. I got to Atlanta late at night and with the help of a lovely airport employee, was eventually wheel-chaired to the Priceline counter. (Another warning! It is hidden away, and there are no directories for this company. Because it's so unbelievably cheap, they have NO signs. It took my escort, an airport employee, and I, an hour to find it.) [Note: I was sick and exhausted having had abdominal surgery the day before, but had to go because my father passed away.]

I booked two different hotels because I was traveling to sell my dead father's big truck. When I got off the airplane to get to the rental car office the rental car office that Priceline had set me up with was closed so the reservation had to be moved back to downtown Denver Colorado. So $56 and an Uber later, I went to another Avis rental agency. After waiting 25 minutes in line I get up to the desk and they tell me they won't rent me a car because I don't have a credit card.

Went on website to book hotel and pay at hotel, I go into my account and they already charged my card even though it clearly states that you are putting in your card to hold and make pay another way when arriving. Then you try to do the chat online and they just keep repeating themselves. When you call the 1-800 number can't understand the woman then get transferred to a senior representative who doesn't help you but keep saying, "I understand your confusion and it's non refundable", well then fix the website so no one gets confused.

I was sent a receipt from Priceline stating that my bill for my hotel was paid in full for two days. Upon arrival, I was informed that only one day was paid for and that I would have to pay for the next day plus resort fees of 30 dollars a day (an additional $130). I contacted Priceline regarding the issue, they only then told me that they had used booking.com to book my room and that I would have to contact booking.com with my concern. When I contacted booking.com, they said that they don't know why priceline did what they did and that all they do is book the room from priceline.

A week after making reservation, we fly into Tx from CA and find that the Weatherford Heritage Inn didn't receive our reservation. The hotel was dirty and seemed to be in a bad part of town. The only good thing was the picture of the outside that was posted on the website.The hotel staff was unprofessional and spent more time chatting with the drunk ahead of us who was checking in (or out) and when it was our time at the counter, the drunk felt the need to touch my shoulder while standing around.

I booked a hotel using a third-party affiliate. This was not intentional, as I always book with the hotel directly. My bad. Anyway, after a lot of fraudulent behavior and activity on the part of the Priceline affiliate, I contacted American Express immediately to report the suspicious activity and behavior. As a result, it is Priceline's policy to immediately cancel the reservation. Unfortunately, this was a non-refundable reservation. So, the short of it was the following: Priceline charged my credit card $652, then cancelled this non-refundable reservation. American Express investigated and even though the third party affiliate changed my hotel dates of arrival and departure without my knowledge or permission, when I clicked on the "confirm" button on the review page, it was a done deal.

I am traveling from CA to PA. I booked a hotel through Priceline. I had some delays and called to change my reservation by a day. I was told "Sorry we can't do that" and that I should have read their terms. People have delays when they are traveling. I had no problem changing my reservation when booking with other sites so I will no longer book anything through Priceline!!!

Long time Priceline user for bookings and Priceline Visa. Trip on July 31 hotel charged me $64 that Priceline charged me $73. Plus fees. Called for Price match Guarantee with Customer service. They told me it was not eligible as it has to be called in prior to the stay. If it was prior to stay I would have selected lower rate. Notice Priceline fees are also getting higher. Will start using other services.

I booked an express deal for a 2.5 star hotel in the Garden District in NOLA for $66. I carefully researched all 2.5 star options in the GD before booking, as I can read; and understand how express deals work. I understand that you have to be very careful when booking an express deal because you might not get the hotels that show up in the search listings on the site. So I did a great deal of research, looked at dozens of hotel ratings on various sites including Priceline and Trip Advisor, and specifically searched Priceline for other properties that I knew did not want (i.e. typed in "Prytania Park"). I received a message from Priceline that the worst hotel -- the one I knew I didn't want -- was "unavailable to book" for my nights of travel. Thinking I was safe, I booked the deal and ended up with the exact property that Priceline had *just* told me was "unavailable to book."

I booked a Hotel on Priceline in Dearborn/Detroit Mi. All of the pictures on Priceline.com showed a very nice spacious suite but it actually was very small, all of the lamp shades was broken, curtains half off their hooks, half of the outlets didn't work, only one cup in the cabinet and it was chipped, the pull out sofa had dirty sheets on it, the TV didn't work, it was not clean, the tub didn't drain, it was the shabbiest hotel I have ever seen for the price of it and yes when we checked out the receipt was less than what we actually paid. Of course you couldn't get a refund because it was booked through Priceline.com. I will never use them again to get a room.

Booked a 'secret deal' on their site where they claim you will get a 4 star hotel and they will tell you the actual hotel after booking. They say a 4 star hotel will be like a Hyatt Regency or a Hilton Hotel. I got something different, their website looks nice, but at best it's a 3 star, but honestly I felt it was not better than a 2 star hotel. There was a lovely Hilton across the street... but alas we were booked in this dump that is right next to a homeless shelter with unprofessional staff in an old dirty building. I feel totally duped.

My biggest regret is I didn't read all the bad reviews before I used Priceline. I was connect with an airline and rental car service that had tons of hidden fees. The original booking was 1,241.23 with another 1,100 in extra fees for a number of things. I should have booked directly with an airline of my choice and use a different rental car service. Truly, Priceline cost me more than I will ever pay again. To anyone reading please use another service.

Priceline offered a package for a flight & hotel that included daily breakfast. A green "freebie" symbol and free breakfast was listed next to my room choice. The fine print also explained that unless the package specified "no breakfast included", daily breakfast was included in the price. I'd used Priceline in the past for this very same hotel and my confirmation had specified "no breakfast included".

Do not count on the best price guarantee. There are so many ways for them to weasel out of matching. I booked an express deal a month ahead of time. Shortly before leaving they had a member deal for the same hotel on the same dates for $20 less per night. They would not match since it was not available to the general public. After they declined to match, I was assured that I got the best rate possible. I don't see how when my rate was $20 higher. It's one thing to get ripped off, it's another thing to have my intelligence insulted.

They are refusing to give me my money back for their price guarantee. This company is an absolute joke and I will 100 percent google a company prior to buying, reserving or doing anything ever again. Priceline sucks. I should of took the time to read the reviews. They also say a certain amount will be charged but charge more to your debit card. What ever says will be charged is not true. It depends where you live. It's a false company.

Previous conversations with Priceline did not go well. Waited and called back specifically for their Customer Service and spoke with Ryan. Nice, polite and quick! Got my reservations cancelled and explained the account would be credited with the funds. My only warning to the rest of the world about Priceline.com is be very aware of their web booking site. The system automatically puts your reservation dates one month out, and in my case, once I changed the dates and the room requirements, hit "confirm" and the dates go back to the original one month out time period. Not sure if this is intentional or just a system error, but it certainly is not a "PICNIC" (problem in chair, not in computer) error! Either way, my issue went away thanks to Ryan.

Booked a room through Priceline and upon check out, the receipt for charges was almost $20 less than what Priceline charged. When I ask for clarification I was told the hotel should not have given me that info. Go figure, shouldn't give customers a receipt. The explanation was that it’s their profit for getting cheaper rates on rooms. They actually charged me the exact same rate on the room, as if I called the hotel directly, which I did today, only it had more fees that would not explain, added to it. They told me that's how those travel companies worked. Even after I told them, hotels.com, all numbers matched with what I received from hotel and the room was actually cheaper through them. The response yet again, the hotel should not have given you the receipt. Priceline is a site of crooks and misinformation. But keep in mind, it's the hotels fault they lied, not theirs. Will recommend NOBODY use this service.

I booked a hotel through Express Deal and when I got to the hotel, the police were there because someone was being robbed. When I asked for a refund because I didn't feel comfortable staying there, the lady at the front desk said that she could not give me a refund. I called Priceline and they said that they couldn't give me a refund because all sales are final. I told them that it was their fault that they put me in a situation and gave me a crappy hotel and that it should not even have been on their list.

I booked a flight ticket and the dates were incorrect, so I called them almost immediately (within 30 min), and they still would change. CS rep contradicted himself with the rules, and just said that they can't help. Calling the airlines directly solved the problem in 5min.

Reviewed Priceline's hotels and published prices in Gainesville, FL. Red Roof Inn was $71 and two stars. I bid $75 for a 3 star hotel but was not accepted. I added a new area and kept the price the same. Now all of a sudden Red Roof Inn is a 2 1/2 star hotel in the added area although physically located in the original area that the bid was rejected in. The hotel is not in the added area at all. I immediately called customer service and they blew me off with their standard bogus lines, refused to cancel the charge even though I volunteered to purchase another hotel at published rates on their site. Their published rate was $4 / day less than my bid but it seems their best price guarantee doesn't apply to their own site.

I needed to cancel a flight, and the phone reps were rude, rushed, and completely useless. One hour later, and I am still being bounced from line to line for "help". I would NEVER book with them, book direct through the airlines!!! I would have given zero stars if I could...

I've used Priceline repeatedly over the years and have had a few hiccups here and there. But I will NEVER use Priceline or any of their affiliates ever again after this last experience. I booked a hotel 4 weeks in advance in the Brooklyn area. The purpose of the visit was to attend a scheduled event. I arrived at the hotel I booked through Priceline with 1 hour to spare before the event began. I was told that I was not in their system and did not have a reservation. The manager got Priceline on the phone where she was told (after 30 minutes of "looking into it") that Priceline had made an error with our reservation and it was never entered in. Well, the hotel was booked and had to turn me away. I was on hold with Priceline for 20 minutes. When an agent came on I was told that Priceline had no available rooms within a 30 minute distance.

I went online to purchase a round trip ticket to Connecticut. I checked through Priceline. They gave me choices on their available flights and the first one did not have a layover or stop underneath the listing (all the other choices did). I assumed it was a nonstop. I also checked the non-stop box on the right hand side of the information form. They did not give the flight times or layover or flight changes until AFTER you pay for your ticket. At that time I realized it was going to be very difficult for me due to the fact that I have a heart condition and back problem that interferes with my walking and changing flights hence the need for non-stop flights.

I had made a car rental reservations thru Priceline.com, now I see Enterprise will charge me $141.40 less. Priceline says they do not honor my price and will not live up to their advertisement. They will not cancel my reservations either. My date of travel is in 3 weeks. I'm very upset.

I booked a hotel through Priceline in Langley, BC. I clicked on the check mark for Langley. Priceline booked my hotel in Aldergrove, which is the township next to Langley. It is completely out of the location I needed to be for my dental surgery. Taking the bus will cause a hardship to get to my appointment. Priceline does not care, quoting some map on their site which shows the two cities are combined. If they are combining 2 cities, then the check mark needs to say Langley/Aldergrove. My receipt even says Aldergrove- not the Langley city I selected!!! I am so upset by this misrepresentation that I have called the BBB as well as my credit card. I will NEVER book with Priceline again.

I made a reservation for a rental car that apparently suggests that the consumer is locked into the rate without recourse for cancellation for their supposed "lowest discounted rates" (Triple A suggests otherwise in their review). I tried cancelling the car rental reservation 5 days in advance and was repeatedly told by their front line customer service representative in Mexico that they could not cancel the reservation.

We bought ticket for travel in March 2017. The flight was canceled by the airline, we had to purchase new ticket Contacted Priceline, was told refund will take 4-6 weeks. I have called them numerous times and have not received my refund. My friend bought his thru another travel and gotten his refund in 2 weeks.

Please beware if you are booking through Priceline. This site is a thug. I had a genuine reason to cancel my trip which I did within hours after I reserved a room but they said they can't refund a single penny for it. They should understand it's a service based company and customer satisfaction matters. You have to listen to the issues we are facing and try to resolve it rather than just sit and eat our hard earned money

Made a reservation and immediately cancelled it; I have been nearly 30 days trying to get my money refunded to my credit card. They continue to shuffle me from place to place. Telling me I have to call the hotel, the hotel says I have to call Priceline, Priceline says I have to call reservations.com, they say I need to call Travelweb... I just want my money refunded. I will never book another hotel through Priceline again. This has been a terrible experience. Some people get tired of going around and around and just give up... If this happens to enough people they make a pretty good $... Priceline is terrible... call the hotel directly if you need to book a hotel. This place will rip you off.

My friend Jenn ** and I had booked a room through Priceline at Days Inn in Alsip, IL. We are attending Open Air Fest to see KISS. After an 8 hr drive from Minneapolis, I called the hotel to let them know we would be checking in late. But, they couldn’t find our reservation. This reservation had been made and paid by Jenn way back in January. We called Priceline and were repeatedly put on hold and transferred to different people. At one time the agent hung up and called back not being able to relocate us. We spent 2.5 hours on the phone.

I booked a flight through Priceline. I missed my flight by about 10 minutes and called Priceline to get some help so I could return home that day. First, I was told that they couldn't help me that I would have to go to the ticket counter for the airline since they only book the flights not handle them after they are booked. Then, I was told that they could help, however I would have to pay an additional $30.00 per person agent fee for the help even though I had previously paid it for the trip I booked through them. Also, would have to pay $200.00 per person change fee for the airline and an extra $2,700.00 fee to get on an airline the next day since they said only business class was available.

We were renting a hotel room. We chose the deal of the day for $297.00. Priceline charged my card, and didn't have a hotel room to sell us. So... a week later and the charge is still on the card, and no, they didn't have any rooms to rent. So, my money is being floated to fund either the bank, or Priceline until they feel good and ready to give it back. Nice. I called Priceline, and they said they couldn't do anything about it, the bank said they couldn't do anything about it, so, basically at a standstill, forced to wait. Why would they sell a product they can't deliver? I know that Warren Buffet created the float... but doing this is so very unethical. How many millions of people are stuck funding a company's "holdings" to boost assets?

They did not provide me with the time prior to my reservation so I called the hotel and I was told I should be able to get my money back as the hotel was booked for that weekend. So I contacted Priceline, talked to 3 or 4 agents and they said they have to contact the hotel first and speak to whoever I spoke to the other night, but they weren't gonna give me back my money cause of their policy and the hotel's and they told me they were sorry. My first experience and it was a bad one.

On July 10th 2017 I booked airplane tickets and hotel and rental car from Charleston South Carolina to San Antonio TX for my son is graduating from the air force for me and my wife. After I paid I got my itinerary for everything and it was totally screwed up. First of all they didn't even have my wife sitting with me also I have to drive 3 and a half hours to catch my plane departure to get there. Also on my way back I have to go to Chicago just to get home so I called them and they said that everything I was charge for was not refundable. Ain't that some **. So the best advice I can give you is don't use Priceline for nothing. They are a bunch of crooks.

I purchased an airline ticket and booked a hotel. I needed to cancel. I was bounced back and forth between JetBlue and Priceline as well as Priceline and the hotel. The hotel (Sleep Inn Seattle-SEA TAC) said they were going to charge me for one day and credit the rest to my credit card. The refund never happened. My credit card company had to dispute it and issue the refund. I was given a credit for the price of the airline ticket. I was advised that I would have to pay a $180 penalty upon booking a new reservation. Ticket that I wanted to purchase was less than the amount of the credit. The credit was $708. The new ticket was $481. I was told that I would have to forfeit the rest of the credit because the ticket price is lower.

I booked a hotel for 2 nights and immediately realized I put in the wrong date. I cancelled the reservation and received a confirmation that they would keep 82.66. Of course I called and called and got automated service until I finally found a phone number for live person. After talking to 3 separate agents, everyone is conveniently a supervisor. All they kept doing was reciting their cancellation policy that is clearly on the cancellation page. But NOWHERE does it state that before cancelling consider calling our number (which they do NOT make it convenient to find) to correct any wrong information on your booking. To avoid the cancellation fee. I honestly though, honest mistake they will refund the cancellation fee... but NOOOO they acted like robots and just kept reciting the cancellation policy. We have used Priceline quite a few times and I will NEVER use them or recommend them again. I will be calling my bank in the morning. Shame on you Priceline!!!

I booked room from Priceline Holiday Inn Express Hotel & Suites Pasadena for 4 to 6 Jul. Priceline charged me for 2 bed as that was my preference. After reaching hotel they provided me 1 bed room and asked to pay additional for 2 bed. So I paid twice for bed - in hotel as well as to Priceline. I contacted Priceline but no answer from them.

Booked and paid for 15 nights at Disney World Hotel through Priceline.com June 20th yet now July 8th and I still don't have a reservation on the Disney system and VERY worried. I got an e-mail June 29th that Disney doesn’t allow more than 14 nights so was given option to modify to 2 reservations for 14 nights and 1 night. So I sent back an e-mail agreeing to that. On July 1st yet still don't have any confirmation. Told that "the management team" is working on it. Seems like a simple fix if someone willing to do it. Will Priceline honor the reservation or wait until hotel is all booked so my family has no place to stay!

Advertising is a representation of you and your company. I have recently started looking to make travel plans. When I saw an ad for you where you were paying Kali as your representative. She's part of trying to tear down our country and I will use another service. Again she represents you and your company's beliefs, no matter what the claim, she represents you and you her.

My issues are two fold; the Burlington Hilton in Vermont and Priceline. The Hilton desk clerk initially said at check in that she was going to talk to manager about upgrading us and then they did not honor our reservation, said they don't offer the room we purchased. They said they were sold out. They so (sarcasm) graciously offered to pay for a room at another hotel. Once we realized they were putting us at a holiday inn outside of town right next to the interstate, we went back in. They said no rooms were available at any other hotel.

I recently booked a flight through Priceline. I was booking 3 seats for my wife, my 2 year old, and myself. I went through the process, chose my seats, and received confirmation on the purchase. I later receive an email from the airline stating the tickets were "basic economy" and that my seat selection was invalid. Apparently, these seats are for anywhere on the plane and are determined on arrival. The email from the airline stated that families will not sit together. I rechecked the website to see if I made a mistake and confirmed that it never states a stipulation on the tickets.

I reserved a room from Priceline for one night July 21st at Comfort Suites in Norwich. I just called the hotel today July 7th and they had no record of my reservation. I never received email confirming this reservation. I printed out my copy of the room giving you my credit card number and total amount of the bill. I better not get a bill for this. I am so mad about this I would never recommend this service.

If I were you, I would not book through this site. I got caught in the moment and decided to give it a try. I usually don't do this because I don't like the unknown. Should have stayed with Trivago or any other hotel site 'cause this one could care less if you have any issues and will in NO circumstances change your reservation. You can get the same price or better on Trivago or Cheap Hotels and at least you know what you are getting. I got booked on one of the cheapest hotels in town. They also have hidden fees and at the end you will pay more. PLEASE take my word for it, go somewhere else.

I booked a hotel via Priceline on July 1, 2017, based on their ratings for this hotel. I would have never stayed at this hotel but based on the ratings, we booked it. We checked into the hotel, went to our room to get settled and was getting ready to put our drinks away and noticed food (pizza) that was left from June 25, 2017. Did they not see the food left in the refrigerator. While calling the front desk - I decided to look out the window. Well, as I pulled the curtain back the sheer part was ripped all to pieces like some mad animal had gotten to it. I'm making my way to the restroom and noticed a big hole in the wall around the light fixture. They moved us to another room and that wasn't that better at all. As we're checking out the young lady at the front desk didn't even ask how my stay was nor say anything at all.

Priceline asked for a suffix during flight booking. The reservation added these to our names. Because the salutations are not on our passports they had to be dropped. Priceline charges a 30$ fee to change this for each ticket. Ridiculous and totally fraudulent. Never use Priceline. I was in the phone for over an hour trying to change this.

Chose a flight. Clicked submit. Timer went around and round then the website window popup stated that this was unavailable at the rate and instructed me to try again. Which I did and it went thru. They charged me twice for this same flight and in the same amount - $379.00 I didn't know it at the time. I discovered it when my credit card statement came in the mail.

Needed Hotel just north of Detroit for two nights: Interface stated two separate regions that had worded descriptions. We chose one area and got a hotel in the Northern area (according to the wording that described the areas)... No we didn't look at the map on our phone. We didn't think of it (not obvious resource) and trusted how the regions were described. One area called Pontiac/Auburn Hills (area we did not choose but hotel is in) and other area Madison Heights/Troy (area we chose but got a Pontiac Hotel)... Now customer service (down in Mexico) advised us that if we would have looked at the map we would have seen the (Gerrymandered) blob with a finger reaching way up to Pontiac for the Madison Heights/Troy area (even though there is another area clearly described as Pontiac/Auburn Hills that we DID NOT WANT.

Priceline.com Express Deal scheme. You can choose a property category based on a stars. 1 star is a budget quality and 4 star is a high end lodging. I chose a 3 star category, but they gave me a 1 star type property. Priceline.com gave a cheap, Best Western property a 3 star category and said I got what I asked for. Priceline.com misrepresented the product it sells by stating a 3 star category "Similar to Hyatt and Courtyard by Marriott".

I used their website to reserve a hotel. The website CLEARLY said that no charges would be made until I checked in. Less than 5 minutes later they charged my account. I called and was told multiple times that nothing could be done and that I was made aware that I would be charged immediately. This was never mentioned. I was even told that I could change my form of payment upon arrival. This website is a joke. They rip you off and don't care how it hurts you. Thank God my bank fixed the situation and got my money back. Shame on you Priceline. Horrible company and horrible staff.

I insured the price of a flight for one week at a cost of $25. The price went up by $32. They e-mailed me to confirm they owed me the $32. Had to send them my banking info. Did not get money. Sent 10 e-mails. They tried to blame my bank. Now they will not pay as I am too late. A total rip off. P.S. If I could give a minus star I would. DO NOT DO NOT USE PRICELINE.

In April 2017 my son used my debit card to reserve a hotel with a pool for my granddaughter's birthday that evening. It was done on the phone, not online. While we were on the way to the agreed upon hotel they called stating it was overbooked and there weren't any rooms. They tried to set us up in a different hotel that we refused because the pool would close in less than an hour. They reserved it anyway and charged for it. I filed a mechanic complaint as soon as I returned home from my trip.

These guys are a joke. Advertise low prices and hide the small print which is no flexibility. I made a booking mistake and they would not refund me or allow me to move funds to another reservation despite being a long term customer. Their customer service is stupid. Don't try to save a buck with these losers. Could've simply booked direct with hotel and had no issues. Never again with these idiots.

I put a name your own price in the system and picked two areas, both in Saint Charles. The computer glitched and excepted my offer but in Hazelwood. Not in any of the areas I choose. The customer service agent I first spoke to didn't understand anything I said. The team leader I spoke to said "Sorry you made a mistake." Well no I didn't. I have been going to the same area for 5 years, I know where I need to be at. They will not help me in any way. All they will do is sorry. Will never use this site again. I will tell all my family and friends around the country not to either.

I found Priceline very misleading! I had a horrible experience with them, and will never use them again. Their system has different "options" of types of reservation and switches you between them without alerting you that the switch changes the reservation rules. In my opinion, it's EXTREMELY misleading and, in my case, lead to the customer getting screwed - which they refuse to do anything about. It's hard to have the "buyer beware" when they're switching things around without being upfront about it.

While traveling across States in the US, I booked a room with a hotel in a town I was heading to. Finished the booking to discover to my horror that the dates were incorrect. Hurriedly canceled to re-book which was instant and no warning or disclaimer before canceling. I wasn't given the opportunity to first read policies or restrictions. Called PL to no avail. They refused to assist me.

In my car rental reservation, I prepaid the full amount $500+ for a full week's car rental service. I showed up on the 25th hour, and was told that my entire reservation has been canceled. I am out the full amount of $500+ without a car. You can charge me for the first day, or even for some extra penalty. But if you're taking the full amount, I will initiate a FTC consumer protection complaint. When I booked it, there is nothing on the Priceline website that suggested this would be a possibility.

The customer service representatives are not competent to deal with issues that customers face. The level of professionalism is less than favorable and this is the last trip I will book with Priceline. The policy is too rigid and doesn't leave room for change or amendments. There are too many other options to have to pay thousands of dollars and still be disappointed.

I was looking for a hotel with a casino. Priceline advertised the exact "Hotel with Casino" so I booked it through there express deals... But my problem is very simple. (No Casino.) When I called and told them there is no casino at this hotel, they said since I used the express deal, there are no refunds...

Booked 2 rooms for 2 nights on 06/14/2017, at the Grand Ferdinand in Austria. Rates were $199.12eur per room per night. At checkout we were charged $220.00 per room for one night and 230.00 per room for the other night.

I booked through the "name your price" option. I have booked through this option in the past and have been very satisfied - however this time was much different. I searched for 3 star hotels in Grand Rapids (all were hotels $200). I named a price for $170 and was placed at a hotel which was not originally listed as available under Priceline (the Grand River Hotel).

I wanted to plan a birthday trip with my family to Chicago and was told that Priceline had the lowest rate for the hotel rooms that the family was staying in. I found the hotel and booked the room and was informed to use my credit card to reserve the room but that you can change the payment method at the time of check out. So I gave my credit card information only to discover that they charged my credit card and that is also when I found out there is no refund. The deceptive part is that they are ready to take your money without allowing you to room to breathe.

When booking a flight through Priceline they gave me the wrong information on my estimate. Call them back to change. In just seconds the lady said it was a nonrefundable ticket. So I asked to talk to A supervisor. He could not do a damn thing too So they charged me $15 for a cancellation fee. They are wrong for what they do and I hope they get caught for these. Now I have to wait to see if my money is giving back to me.

I booked a hotel room on the Name Your Own Price tool. Confirmation went thru and went back to website to see how much was saved. Paid $92.00 the room had a mobile deal for $80.00. Priceline stated since the hotel stay was for that night it was not eligible for the low price guarantee. The reservation has to be 24 hours out. This is not written or said in any advertisements or on their webpage. Customer relations e-mailed me the rules. Called back and even the customer service person did not know this rule. Very deceptive.

When our flight was changed they did not notify us. Customer service was horrible to deal with. When using a travel agency one pays to be notified. Priceline is inefficient. I will never use this agency again. It has cost me $2,500.00 extra for my vacation.

I booked an express hotel deal with this company. The deal they offered was for a 3 star hotel with a high guest rating. I was booked in a hotel I would never set foot in. The guest rating was far below what was advertised. Upon contacting their "customer service" department, they argue in broken English and eventually tell you there is nothing they do. They lie then take your money. I will never use this company again.

Do not use this site for travel. They change your flights with no notification and do not help you when you are stuck. We sat for 4 hours and had to buy new tickets. They said, "File a complaint on a desktop." Hello.... in an airport... really. Now they changed our return after verifying it. They are not worth it!!! They are not worth a star.

I made a hotel booking for 12 nights at Priceline on Monday evening. And on Wednesday they dropped the rate significantly for the same hotel booking and when I contacted their agent through chat, all they can say is "I do not qualify for the rate reduction as it was not within 24 hours." They are not at all consumer friendly. They do not make you aware of such a policy until you ask them. If they are genuine and wanted to help the consumers, they should highlight such policies in bold and make it prominent so that consumers are not missing to read it. I will not go through them as I strongly feel that PRICELINE is PURELY PROCRASTINATORS!!

On June 20, 2017, I made a hotel reservation online and found out it was not what I wanted so I called the customer service immediately (within 10 minutes). The "supervisor" was super rude. She said her name is Alex, her employee ID is **. Not only did she refuse to help the customer, but also challenged and yelled at the customer, even hanged up on the phone. She said she was the highest one I could reach on the phone and refused to transfer the line to her manager. She did not care about customer or lost business from now on as the company was not hers. I have been using Priceline for years and made more than 10 trips per year just because I had great customer service before. Very disappointed! I hope Priceline will do something to educate their customer service team! Yelling at customers is never right!!!

Tried to book a hotel late at night. Didn't know area but I put in the town I was in. Went for the hotel that was 2 1/2 stars and that was the most. When I booked it the hotel was in a different town. 11 miles away. Drove there. The name was the American Budget Hotel which looked exactly like the word "budget." Called Priceline and they said since I booked it in that location I would not get my money back. Asked them why that location came up. She didn't know. Ended up in the Walmart parking lot after driving for 10 hours. Not happy to spend $70 on a fleabag hotel. Will not go through Priceline again. EVER!

I found a deal on the Priceline website for the Grand Hyatt in Denver that was advertised as a 50% off last minute booking deal (around 200 dollars instead of a regular price of about 459 dollars). After choosing this deal and paying, I instead received an itinerary for the Hyatt Regency which is actually a different and cheaper hotel. I did not notice this because I had no idea there were multiple Hyatt hotels in downtown Denver. I arrived at the hotel late at night and was very tired. I did sense that the hotel did not look like in the pictures but I did not fully realize what happened until the next morning.

Horrible experience. They told me I was booking an 8+ rated hotel. Got the reservation and it was a super 8 rates at a 6.2. Called Priceline and was on the phone for over an hour and finally came back on and told me there was nothing they could do and would not refund my money or book another hotel. Very disappointed.

I used Priceline for the first time looking for cheap price flying from St. Paul, MN to Newark, NJ... Had to give my CC# before they showed itinerary but since I filtered my choices I was confident... Gave me wrong flight so I cancelled immediately and rebooked another through them 5 mins. apart. They took payment for both and haven't returned my payment for cancelled flight yet... This was on 6/8. It is now 6/18... Never ever again!!!

I made a hotel reservation through Priceline on 5/1 for a trip on 6/12 - 6/14. When I checked into the hotel the rate was $156.66. Priceline had charged my card $183.62. I contacted Priceline and was told no adjustment would be given because the hotel changed the rate. Is it not Priceline suppose to have the best rates offered?

Cruise from Los Angeles to Vancouver. Booked with Sandie ** of Priceline. Contract called for a $25.00 shipboard credit and a $25.00 voucher for future Priceline purchases. No credit received on board. Finally received a hotel voucher for $25.00 with a 3-week expiration date. Spoke to Priceline once but no credit. Called a second time and had no response. It's not a lot of money... but they didn't live up to their contract. Very disappointed.

If you reserve anything from priceline.com the staff will treat you bad. If you reserve hotel from Priceline the hotel staff will give you room at the far, far end with probably no wifi and sometimes not a clean room. Priceline.com shows low price but at the time of reservation did you ever check the taxes and fees? In their express reservation the total amount is lower than regular reservation but the taxes and fees are higher than regular reservation. I am here to share my experience not to hurt anyone's business.

I was a little hesitant on posting this about Priceline since I have used them a few times in past with mediocre experiences, however this time has pointed to everything I've personally seen firsthand, as well as heard directly from hotels that Priceline books through. To quote "they can give best deals on up to 60% off". First off I know this to be a clever and very unfair scam by Priceline to say up to 60% off when that is never remotely close to the price they want you to believe you're going to get. They have contracts with all these hotel chains that are already negotiated before anyone books anything through them. Once you pay the amount they see fit that fill their pockets up they take your money, book the room for the price Priceline inflates and sells to you, and then uses a business account credit card on their end to pay the negotiated price for "a lot" less than what you paid Priceline for, claiming this was the best price available.

DO NOT USE Priceline. They do not show your itinerary until AFTER you have paid. I clicked that I needed a flight with NO layovers. After I paid, they had one layover. I was traveling for a funeral of a baby and traveling with two small children. I saw no contact phone number so I called the airline directly. United said that I would get a full refund because I canceled within 24 hours (I called within 5 minutes). They said that I would get the refund within 10-14 days. I then went through another online site and got a flight with NO layovers.

Beware of Priceline. They have billed us 2 times for the same reservation of the exact amount of dollars. Upon contacting someone via phone I was told that one of the charges was for a request bid that was rejected and that it would be dropped from my bank in 3 to 7 business days. Not true. The rejected bid was for less and they have no authorization to put a hold on rejected bids. When I pressed further I was told they NEEDED MY SOCIAL SECURITY NUMBER in order to call my bank and have it dropped immediately. Can no longer be trusted.

I rented a car through Priceline at Hertz on 7/9/17. The only place to pick it up was the airport, because it would be 8 pm. When I went to pick it up they denied service, because I did not have a major credit card. I pulled up my bank account to show I had already paid. They didn't care. I tried to contact both Priceline and Hertz, both were closed. Priceline had 2 numbers with a very annoying automated circular loop. Choices 1 and 2 takes you back to one! Even on Monday this was all I could get. I was never able to talk to a person, or even leave a message. I got a hold of Hertz who of course said they would look into it. 7-10 days for a refund. So, I didn't have a car, and also didn't have access to my money that they are holding up. To add insult to injury, the lady would not let me speak with anyone else. I will not shop with either company again. They obviously do not care about their customers. I would advise everyone to steer clear.

My family and I booked an hotel through Priceline that was advertised as an newly renovated hotel!! Upon arrival to location our eyes were horrified!! Drugs and prostitution all over in plain site!! Scared from the appearance we attempted to see the room just to get away from what we were seeing. Room was disgusting. Feces on wall. Horrible smell. Termites flying all over room. Over a hundred flying. I ran out of room. And immediately reserved an hotel directly through a credible chain!! Called Priceline immediately about issue. They promised to resolve issue and refund out money.

I booked two tickets for my children and when I wanted to cancel them just 2 minutes later, website asked me to call customer service which I did. They told me that it cost $7.50 for cancelation while at the bottom of that exact page it said I could cancel w/o penalty until 2 days later. Following is the message on their page, "Departing: Free Cancellation until 11:29 PM on 06/12/2017 EDT. After that time standard airline cancellation and change penalties apply. See your airlines full fare rules here. Estimated fees for baggage and other optional services."

I went to an online hotel booking service (TripAdvisor. ca) and when I found a room, clicking on it brought me to another service, Priceline.com. The price quoted on the original site, and Priceline.com was in Canadian dollars. After entering in my credit details the room was purchased. However, once I got my confirmation email, I learned that I was still quoted the same price ($118) but now it stated that all quotes are in US dollars. Since I still had the web pages open on my phone, I made screen shots of them. They clearly show that I was quoted in Canadian. When I checked with my credit card company it showed I had been billed in US adjusted to Canadian. A difference of $50.

I booked a express deal 6-8-17 for Corpus Christy Texas. It said above the express deal, Corpus Christy bayfront. I clicked on the express deal for a 2 star hotel, and they gave me Econo Lodge which is not a 2 star hotel, and not bayfront. This is misleading customers! Priceline refused to fix it. I have contacted my credit card.

Be careful booking through this website. I recently booked the Clarion Hotel in Orlando on Hawaiian Court, was advertising free breakfast. After I booked the room and printed out my receipt, I read there's a 6.99 fee. I called Priceline within minutes of booking. I tried to cancel my reservations because of the mis-advertisement. Both the Clarion and Priceline are basically saying they do not see where it say free breakfast at.

The government needs to look into this. If you enter into their package deals, and then back out of that part of the system, and select specific flights it defaults back to picking what flights it wants to give you. I called Priceline IMMEDIATELY after this happened and they charged me $15 to cancel the flight which their computer picked after I had selected the specific flights I wanted. Furthermore, they make sure to collect your money BEFORE they show you the flight. It is a DELIBERATE THEFT, since they are aware of the problem. I fly 5-10 times a year on average and will never give Priceline my business again.

On 6/2/17 I booked an express deal through Priceline for a two night stay in Key West, Florida. The total was $346.xx and the organization purports to offer a 100% guarantee for the regular site and a 200% guarantee for the express deals, meaning they claim they will refund you 200% of the difference if you locate a lower price. The caveat is that you need to contact their organization prior to midnight on the day before your stay is to occur. I contacted the organization via chat at about 11:15 pm on 6/6/17 after finding a lower total price on the hotel's site (24northhotel.com). Originally I spoke with Meg and she claimed that the price she observed on the hotel's site was the exact price that I had paid via Priceline. I went through the process at least five times and got the same price each time ($299.xx). I suggested that Meg telephone the hotel since she was the one experiencing difficulty and needed to verify the rate. She did not do so.

Over the years, I have booked many hotels through Priceline in US, Canada, and Europe, and I was satisfied with their service, and recommended Priceline to everyone! I will not recommend Priceline anymore by any means, because of the experience I had with their customer service. In my recent trip, I booked two hotels using Priceline: one night in Kamloops in my way driving from Calgary to Vancouver, and four nights in Vancouver. My wife and I reached to Kamloops right after midnight, and we were provided with the last available room in that hotel. Although we had booked a nonsmoking room the available room was a smoking one, with a terrible smell of smoke. We clearly could not stay at that room and the hotel did not have any other option and offered us a refund!

Booked an international ticket from US to the Philippines. One leg of my flight was canceled by Philippines Airlines. It took over three weeks to get a new leg booked and over eight hours of calls with customer service (mainly waiting on hold) to get the flight fixed. I originally booked my flights with three and four hour layovers paid extra to keep my trip short. When one of my two legs on my return flight was canceled I received a call that my reservation had been changed from Priceline. I called back within 24 hours and spoke with a Priceline agent. They searched for an alternative flight and told me they would be putting in a request to book it via Philippine Airlines. The call took 42 minutes. They stated it could take up to 7 business days to get a response from the airline.

I was looking for Hotels in Boca Raton, Florida and the system displayed hotels in Delray Beach. I made a reservation and then noticed it is far from the place I wanted to stay. So just a few hours later I called to change it or get a refund but they refused. They didn't help at all.

I use Priceline for most of my travels and today was the first time I've ran into an issue and had to deal with the painful process of customer service. Express deals had an option for 3.5 rated hotels in both Carmel and Keystone so I selected the one for Keystone. Long story short they booked me a room in Carmel which is 30 plus minutes from where I'm going. After spending an hour on the phone explaining I selected Keystone and not Carmel they come back and stated I'm stuck with the hotel in Carmel. If they have an option for an area which states in the agreement then Priceline should be liable for cancellation and should book hotel in correct area. I believe the agent's hands are tied with limited options to fix issue, so Priceline needs to accept that they made a mistake and book in correct area. I will update outcome as this has been escalated!

I reserved a hotel reservation months in advance through Priceline thinking they featured best prices. I was required to pay at the time the reservation was made only to be charged again at the motel. Upon inquiry at the hotel, I was told I had not paid. However I rechecked my charges from months early and realized I had indeed been charged twice and the Priceline charge was $15 more per night than the hotel. I am now awaiting a refund from the hotel. When I asked the Priceline representative about the difference in rates and if an adjustment would be made in their charge, I was told that was the cost of a third party. Who knew? BEWARE!

Navigating a complex aggregate (hotwire) website I booked a rental car through what I thought was Hertz but apparently was Priceline. The next day I get two confirmations, one for the car I booked and the other for a convertible (at 4x the price) from a completely different agency (Budget). The time and place for both reservations were the same. Having received the receipt for the car I did reserve I can only assume the communications between the systems did something unplanned or something untoward. The charge on the car I did not order went through immediately. The car I did reserve is not being charged until I pick up the car. Neither Budget (the renting company) nor Priceline would do anything. Priceline just said it was non-changeable and non-refundable and I agreed to it. This seems like fraud, using my information to make a purchase I did not authorize. I am taking the matter to my credit card company.

Wish I could have given no stars! I have never been so appalled at the worst customer service experience ever. Background: my wife, military veteran, is on hospice after years of battling cancer. She is trying to spend as much time with her husband as possible. So while on a business trip I checked out Priceline looking to book a room (specifically one with ADA compliance). I found one, and booked with them for a night at Quality Inn. So when you read deeper into the fine print you find that any special room request must be made with the hotel. Okay, so I call Quality Inn and was transferred to their main reservation number. The person I spoke to said they did not have any ADA compliant rooms left, but that they could reserve me a King room on the first floor so she would not have to climb stairs. I said that will be okay.

I booked a hotel and 10 days later the hotel was $100 cheaper. I chatted with a rep who told me there wasn't anything he could do about adjusting my rate. I called and spoke with a rep and a senior rep who both told me because that it has been more than 24 hrs. They would not adjust my rate. Of course the rate doesn't change within 24 hrs. It's days later and Priceline does not care for their customers. I will never use them again.

IF I could give them 0 stars I would! Worst experience of my life. I am so PISSED off with this company. Booked a flight to PR for a wedding, found out I was pregnant and couldn't travel due to doctor advisement because of Zika virus. Called to request a refund because of this unusual circumstances and they referred me to the airline. Airline could not issue me a refund or credit because ticket was purchased by Priceline as a "bulk price ticket" and only Priceline could give me credit. After multiple calls, transferred every few mins and being placed on hold for way too long, nothing!! AIRLINES SHOULD NOT WORK WITH THIS COMPANY. DO NOT PURCHASE ANYTHING FROM PRICELINE. NOT WORTH IT!

Booked a hotel through priceline.com for 5/27 - 5/29/2017 - which was Memorial Day weekend supposedly at the Hampton Inn, Biloxi, MS. After driving for 7 hours we arrived at the hotel, just to be told that we did not have a reservation there and that we needed to call Priceline about the issue. I then proceeded to call Priceline and it was just a waste of time. After reaching an agent, I was then put on hold for 1 hour and 15 minutes, while they tried to resolve the issue. So while they have me on hold, they are calling the hotel (mind you I am standing by the front desk during this time listening to the agent speak with the different reps that are calling them about my reservation) asking them over and over again did they have a room and being told no. I finally asked the front desk agent to hand me the phone and when I get on the phone, I was told I had to speak with Priceline and not them.

Be cautious when booking through Priceline for a cruise. We have had nothing but bad attitude from the person handling our cruise, and we are a party of 6! Our dinner reservation was placed for 4, but my husband and I were not put on the same table. I hope that they can accommodate us. I hope that we can enjoy our meals together eventually. We paid full price for our cruises, and were not treated well, especially after they were paid off in full. When I wanted more information, the person assisting me said "Oh my God!" when I did not understand the fine print and wanted her to explain. I have put in a call to her manager, and will not use Priceline again.

Today I bought an airline ticket with priceline.com. The website states that if you apply and use their priceline.com credit card you will get $50 off the ticket. It even shows them taking the $50 off the price. I did apply and got the credit card. However, was not able to use the credit card to purchase that ticket as it said that flight was no longer available. However, when I did the same process again and paid with my other credit card magically the trip was available. So I called priceline.com and talked to 3 different people to just get the total run around. They even had me call the credit card company like it was somehow their fault that their website purposely has you apply and get a card that they have no intention of giving you the discount on. They refused to honor the website discount. I will never do business with this shady unprofessional company again. This is a perfect case of false advertisement!

I booked a flight for Sacramento to Milwaukee Wisconsin. As I was choosing the times, I read them out loud to my wife. We chose a 6:05 am flight out of Sac, with a connection in Chicago, getting us to Milwaukee at almost 5 pm. -easy peasy right? Then the flight back would get us back by 4:30 pm on the Wednesday before we went back to work. Paid just over a grand and that was that. I got a confirmation email which I foolishly didn't read til about 2 days later.

When making a car reservation on rental cars.com (a subsidiary of Priceline). First I was told the price was not available, so I chose another car. Look at my email and lo and behold two reservations - first one went through. Cancelled one of the reservations and received confirmation email. Both reservations deducted from checking account. Called Priceline who was unable to find reservation sent me to Rentalcars.com unable to find reservation and sent me to Priceline. This is the second time in one year this has happened. Have to stop payment and will never use either company again.

The week of my vacation I received an email from Agoda (which is Priceline's third party co) to inform my reservations have been cancelled due to an internal problem with the hotel. They suggested another nearby hotel and would make all the arrangements if I agreed. I was not happy with the recommended hotel as it did not suit my needs or my taste. After multiple emails throughout the days following I suggested another hotel located on the Agoda website. Agoda informed me that they could not transfer my reservations to the hotel that I chose and suggested a full refund plus one extra night fee for my inconvenience, so I excepted and book my new hotel room.

I used the service on Priceline to get the best price using the "Name my price service." I am a very once in a while traveler and this trip was to see my just born great grandson. While I was filling out the information I had to leave my laptop for a few minutes to tend to my laundry and while I was away from my laptop my granddaughter (Who is a minor) completed my booking without my authorization. My bid for the hotel turned out to be only $5 less than their normal charge. I looked at the reviews of the hotel that was selected for me and the reviews were not up to my standard.